IBM QS22, BladeCenter QS22 Type 0793 Service Manual
BladeCenter QS22 Ty pe 0793
Problem Dete rminatio n and Service Guid e
BladeCenter QS22 Ty pe 0793
Problem Dete rminatio n and Service Guid e
Note
Before using this information and the product it supports, read the general information in Appendix C, “Notices,” on page 127
and the Warranty and Support Information on the Documentation CD.
Fourth Edition (October 2008)
© Copyright International Business Machines Corporation 2006, 2008.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.
Contents
Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Chapter 1. Introduction . . . . . . . . . . . . . . . . . . . . . .1
Related documentation . . . . . . . . . . . . . . . . . . . . . .1
Notices and statements used in this document . . . . . . . . . . . . . .2
Features and specifications . . . . . . . . . . . . . . . . . . . . .2
Support for storage . . . . . . . . . . . . . . . . . . . . . . . .3
Turning on the blade server . . . . . . . . . . . . . . . . . . . . .4
Turning off the blade server . . . . . . . . . . . . . . . . . . . . .4
Blade server controls and LEDs . . . . . . . . . . . . . . . . . . .5
System board LEDs . . . . . . . . . . . . . . . . . . . . . . .6
System board internal and expansion card connectors . . . . . . . . . . .7
Chapter 2. Configuring the blade server . . . . . . . . . . . . . . .9
Communicating with the blade server . . . . . . . . . . . . . . . . .9
Using the Advanced Management Module . . . . . . . . . . . . . .9
Using the Web interface . . . . . . . . . . . . . . . . . . .10
Using the command-line interface . . . . . . . . . . . . . . . .10
Using Serial over LAN . . . . . . . . . . . . . . . . . . . . .10
Using the serial interface . . . . . . . . . . . . . . . . . . . .11
Using the SMS utility program . . . . . . . . . . . . . . . . . .11
Starting SMS . . . . . . . . . . . . . . . . . . . . . . .11
Viewing FRU information . . . . . . . . . . . . . . . . . . .12
Adding FRU information . . . . . . . . . . . . . . . . . .13
Updating the system and BMC firmware . . . . . . . . . . . . . . .15
Updating steps . . . . . . . . . . . . . . . . . . . . . . . .16
Determining current blade server firmware levels . . . . . . . . . . .16
Updating the BMC firmware . . . . . . . . . . . . . . . . . . .17
Using the BMC update package . . . . . . . . . . . . . . . .18
Using the Advanced Management Module . . . . . . . . . . . . .18
Installing the system firmware . . . . . . . . . . . . . . . . . .20
The firmware update package . . . . . . . . . . . . . . . . . .20
Using the package . . . . . . . . . . . . . . . . . . . . .21
Updating the system firmware automatically . . . . . . . . . . . .21
Installing the firmware manually . . . . . . . . . . . . . . . . . .21
Updating the system firmware images . . . . . . . . . . . . . . .22
Updating the optional expansion card firmware . . . . . . . . . . . . .23
Integrating the Gigabit Ethernet controller into the BladeCenter . . . . . . .23
Updating the Ethernet controller firmware . . . . . . . . . . . . . . .23
Using the update package . . . . . . . . . . . . . . . . . . . .24
Firmware update steps . . . . . . . . . . . . . . . . . . . . .24
Blade server Ethernet controller enumeration . . . . . . . . . . . . . .25
Chapter 3. Parts listing . . . . . . . . . . . . . . . . . . . . .27
Replaceable components . . . . . . . . . . . . . . . . . . . . .27
Consumable parts . . . . . . . . . . . . . . . . . . . . . . . .28
Chapter 4. Installing and removing replaceable units . . . . . . . . .29
Installation guidelines . . . . . . . . . . . . . . . . . . . . . .29
System reliability guidelines . . . . . . . . . . . . . . . . . . .30
Handling static-sensitive devices . . . . . . . . . . . . . . . . .30
Removing the blade server from the BladeCenter unit . . . . . . . . . .30
Opening and removing the blade server cover . . . . . . . . . . . . .31
© Copyright IBM Corp. 2006, 2008 iii
Removing the BladeCenter PCI Express I/O Expansion Unit . . . . . . . .32
Removing the blade-server front bezel assembly . . . . . . . . . . . .33
Installing the optional modular flash drive . . . . . . . . . . . . . . .34
Removing the optional modular flash drive . . . . . . . . . . . . . . .35
Installing an optional high-speed expansion card . . . . . . . . . . . .36
Removing an optional high-speed expansion card . . . . . . . . . . . .38
Adding or changing system memory . . . . . . . . . . . . . . . . .39
Adding or changing I/O buffer DDR2 memory modules . . . . . . . . . .41
Replacing DIMM fillers . . . . . . . . . . . . . . . . . . . . . .42
Installing the optional SAS expansion card . . . . . . . . . . . . . . .43
Installing the BladeCenter PCI Express I/O Expansion Unit . . . . . . . .44
Replacing the system board base and planar . . . . . . . . . . . . . .45
Replacing the battery . . . . . . . . . . . . . . . . . . . . . .46
Replacing the retention clip for the modular flash drive . . . . . . . . . .48
Using the miscellaneous parts kit . . . . . . . . . . . . . . . . . .49
Replacing the ball studs . . . . . . . . . . . . . . . . . . . .50
Finishing the installation . . . . . . . . . . . . . . . . . . . . .50
Installing the front bezel assembly . . . . . . . . . . . . . . . . .51
Closing the blade server cover . . . . . . . . . . . . . . . . . .52
Input/output connectors and devices . . . . . . . . . . . . . . . . .53
Chapter 5. Diagnostics and troubleshooting . . . . . . . . . . . . .55
Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . .55
Basic checks . . . . . . . . . . . . . . . . . . . . . . . . .55
Finding troubleshooting information . . . . . . . . . . . . . . . . .56
Troubleshooting charts . . . . . . . . . . . . . . . . . . . . . .56
Problems indicated by the front panel LEDs . . . . . . . . . . . . .57
Problems indicated by the system board LEDs . . . . . . . . . . . .58
Power problems . . . . . . . . . . . . . . . . . . . . . . .62
Power throttling . . . . . . . . . . . . . . . . . . . . . . .62
Network connection problems . . . . . . . . . . . . . . . . . .62
Service processor problems . . . . . . . . . . . . . . . . . . .63
Software problems . . . . . . . . . . . . . . . . . . . . . .63
Recovering the system firmware code . . . . . . . . . . . . . . . .64
Checking the boot image . . . . . . . . . . . . . . . . . . . .64
Booting from the TEMP image . . . . . . . . . . . . . . . . . .64
Recovering the TEMP image from the PERM image . . . . . . . . . .64
Supported boot media . . . . . . . . . . . . . . . . . . . . . .65
Booting the system . . . . . . . . . . . . . . . . . . . . . . .65
Diagnostic programs and messages . . . . . . . . . . . . . . . . .67
Running diagnostics and preboot DSA . . . . . . . . . . . . . . .67
Diagnostic text messages . . . . . . . . . . . . . . . . . . . .68
Viewing the test log . . . . . . . . . . . . . . . . . . . . . .68
DSA error messages . . . . . . . . . . . . . . . . . . . . . .69
CPU test results . . . . . . . . . . . . . . . . . . . . . . .69
BMC test results . . . . . . . . . . . . . . . . . . . . . . .69
Memory tests . . . . . . . . . . . . . . . . . . . . . . . .75
System firmware startup messages . . . . . . . . . . . . . . . . .76
Checkpoints . . . . . . . . . . . . . . . . . . . . . . . . . .77
Boot errors and handling . . . . . . . . . . . . . . . . . . . . .77
Boot list . . . . . . . . . . . . . . . . . . . . . . . . . .77
System firmware update errors . . . . . . . . . . . . . . . . . .79
System memory errors . . . . . . . . . . . . . . . . . . . . .80
USB errors . . . . . . . . . . . . . . . . . . . . . . . . .83
Network boot errors . . . . . . . . . . . . . . . . . . . . . .84
SAS boot errors . . . . . . . . . . . . . . . . . . . . . . .86
iv BladeCenter QS22 Type 0793: Problem Determination and Service Guide
I/O DIMM boot-time errors . . . . . . . . . . . . . . . . . . . .97
Other error messages . . . . . . . . . . . . . . . . . . . . .99
BMC firmware messages . . . . . . . . . . . . . . . . . . . . . 100
NMI error messages . . . . . . . . . . . . . . . . . . . . . 107
Problem reporting . . . . . . . . . . . . . . . . . . . . . . . 108
Problem description . . . . . . . . . . . . . . . . . . . . . . . 108
Solving undetermined problems . . . . . . . . . . . . . . . . . . 108
Calling IBM for service . . . . . . . . . . . . . . . . . . . . . 109
Appendix A. Using the SMS utility . . . . . . . . . . . . . . . . 111
Starting the SMS utility . . . . . . . . . . . . . . . . . . . . . 111
The SMS utility menu . . . . . . . . . . . . . . . . . . . . . . 111
Select Language . . . . . . . . . . . . . . . . . . . . . . .112
Setup Remote IPL (Initial Program Load) . . . . . . . . . . . . . .112
IP Parameters . . . . . . . . . . . . . . . . . . . . . . .113
Adapter Configuration . . . . . . . . . . . . . . . . . . . . .114
Ping Test . . . . . . . . . . . . . . . . . . . . . . . . . .115
Advanced Setup: DHCP . . . . . . . . . . . . . . . . . . . .115
Change SCSI Settings . . . . . . . . . . . . . . . . . . . . .115
Select Console . . . . . . . . . . . . . . . . . . . . . . .115
Select Boot Options . . . . . . . . . . . . . . . . . . . . . .116
Firmware Boot Side Options . . . . . . . . . . . . . . . . . .118
Progress Indicator History . . . . . . . . . . . . . . . . . . .118
FRU information . . . . . . . . . . . . . . . . . . . . . . .119
Adding FRU information . . . . . . . . . . . . . . . . . . . 120
SAS Settings . . . . . . . . . . . . . . . . . . . . . . . . 122
Appendix B. Getting help and technical assistance . . . . . . . . . . 125
Before you call . . . . . . . . . . . . . . . . . . . . . . . . 125
Using the documentation . . . . . . . . . . . . . . . . . . . . . 125
Getting help and information from the World Wide Web . . . . . . . . . 125
Software service and support . . . . . . . . . . . . . . . . . . . 126
Hardware service and support . . . . . . . . . . . . . . . . . . . 126
Appendix C. Notices . . . . . . . . . . . . . . . . . . . . . . 127
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Important notes . . . . . . . . . . . . . . . . . . . . . . . . 128
Product recycling and disposal . . . . . . . . . . . . . . . . . . 129
Battery return program . . . . . . . . . . . . . . . . . . . . . 130
Electronic emission notices . . . . . . . . . . . . . . . . . . . . 132
Federal Communications Commission (FCC) statement . . . . . . . . 132
Industry Canada Class A emission compliance statement . . . . . . . . 132
Avis de conformité à la réglementation d’Industrie Canada . . . . . . . 132
Australia and New Zealand Class A statement . . . . . . . . . . . . 132
United Kingdom telecommunications safety requirement . . . . . . . . 132
Deutschsprachiger EU Hinweis: Hinweis für Geräte der Klasse A
EU-Richtlinie zur Elektromagnetischen Verträglichkeit . . . . . . . . 132
Deutschland: Einhaltung des Gesetzes über die elektromagnetische
Verträglichkeit von Geräten . . . . . . . . . . . . . . . . . 133
Zulassungsbescheinigung laut dem Deutschen Gesetz über die
elektromagnetische Verträglichkeit von Geräten (EMVG) (bzw. der EMC
EG Richtlinie 2004/108/EG) für Geräte der Klasse A . . . . . . . . 133
European Union EMC Directive conformance statement . . . . . . . . 133
Taiwanese Class A warning statement . . . . . . . . . . . . . . . 134
Japanese Voluntary Control Council for Interference (VCCI) statement 134
Korean Class A warning statement . . . . . . . . . . . . . . . . 134
Contents v
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
vi BladeCenter QS22 Type 0793: Problem Determination and Service Guide
Safety
Before installing this product, read the Safety Information.
Antes de instalar este produto, leia as Informações de Segurança.
Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.
Læs sikkerhedsforskrifterne, før du installerer dette produkt.
Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.
Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.
Avant d’installer ce produit, lisez les consignes de sécurité.
Vor der Installation dieses Produkts die Sicherheitshinweise lesen.
Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.
Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.
Antes de instalar este produto, leia as Informações sobre Segurança.
© Copyright IBM Corp. 2006, 2008 vii
Antes de instalar este producto, lea la información de seguridad.
Läs säkerhetsinformationen innan du installerar den här produkten.
Guidelines for trained service technicians:
This section contains information for trained service technicians.
Inspecting for unsafe conditions:
Use the information in this section to help you identify potential unsafe conditions in
an IBM product that you are working on. Each IBM product, as it was designed and
manufactured, has required safety items to protect users and service technicians
from injury. The information in this section addresses only those items. Use good
judgment to identify potential unsafe conditions that might be caused by non-IBM
alterations or attachment of non-IBM features or options that are not addressed in
this section. If you identify an unsafe condition, you must determine how serious the
hazard is and whether you must correct the problem before you work on the
product.
Consider the following conditions and the safety hazards that they present:
v Electrical hazards, especially primary power.
v Primary voltage on the frame can cause serious or fatal electrical shock.
v Explosive hazards, such as a damaged CRT face or a bulging capacitor.
v Mechanical hazards, such as loose or missing hardware.
inspect the product for potential unsafe conditions, complete the following steps:
To
1. Make sure that the power is off and the power cord is disconnected.
2. Make sure that the exterior cover is not damaged, loose, or broken, and
observe any sharp edges.
3. Check the power cord:
v Make sure that the third-wire ground connector is in good condition. Use a
meter to measure third-wire ground continuity for 0.1 ohm or less between
the external ground pin and the frame ground.
v Make sure that the power cord is the correct type, as specified in the
documentation for your BladeCenter unit type.
v Make sure that the insulation is not frayed or worn.
Remove the cover.
4.
5. Check for any obvious non-IBM alterations. Use good judgment as to the safety
of any non-IBM alterations.
6. Check inside the blade server for any obvious unsafe conditions, such as metal
filings, contamination, water or other liquid, or signs of fire or smoke damage.
7. Check for worn, frayed, or pinched cables.
8. Make sure that the power-supply cover fasteners (screws or rivets) have not
been removed or tampered with.
Guidelines for servicing electrical equipment:
Observe the following guidelines when servicing electrical equipment:
v Check the area for electrical hazards such as moist floors, nongrounded power
extension cords, and missing safety grounds.
viii BladeCenter QS22 Type 0793: Problem Determination and Service Guide
v Use only approved tools and test equipment. Some hand tools have handles that
are covered with a soft material that does not provide insulation from live
electrical current.
v Regularly inspect and maintain your electrical hand tools for safe operational
condition. Do not use worn or broken tools or testers.
v Do not touch the reflective surface of a dental mirror to a live electrical circuit.
The surface is conductive and can cause personal injury or equipment damage if
it touches a live electrical circuit.
v Some rubber floor mats contain small conductive fibers to decrease electrostatic
discharge. Do not use this type of mat to protect yourself from electrical shock.
v Do not work alone under hazardous conditions or near equipment that has
hazardous voltages.
v Locate the emergency power-off (EPO) switch, disconnecting switch, or electrical
outlet so that you can turn off the power quickly in the event of an electrical
accident.
v Disconnect all power before you perform a mechanical inspection, work near
power supplies, or remove or install main units.
v Before you work on the equipment, disconnect the power cord. If you cannot
disconnect the power cord, have the customer power-off the wall box that
supplies power to the equipment and lock the wall box in the off position.
v Never assume that power has been disconnected from a circuit. Check it to
make sure that it has been disconnected.
v If you have to work on equipment that has exposed electrical circuits, observe
the following precautions:
– Make sure that another person who is familiar with the power-off controls is
near you and is available to turn off the power if necessary.
– When you are working with powered-on electrical equipment, use only one
hand. Keep the other hand in your pocket or behind your back to avoid
creating a complete circuit that could cause an electrical shock.
– When using a tester, set the controls correctly and use the approved probe
leads and accessories for that tester.
– Stand on a suitable rubber mat to insulate you from grounds such as metal
floor strips and equipment frames.
Use extreme care when measuring high voltages.
v
v To ensure proper grounding of components such as power supplies, pumps,
blowers, fans, and motor generators, do not service these components outside of
their normal operating locations.
v If an electrical accident occurs, use caution, turn off the power, and send another
person to get medical aid.
Important:
All caution and danger statements in this documentation begin with a
number. This number is used to cross reference an English caution or
danger statement with translated versions of the caution or danger
statement in the IBM Safety Information book.
For example, if a caution statement begins with a number 1,
translations for that caution statement appear in the IBM Safety
Information book under statement 1.
Safety ix
Be sure to read all caution and danger statements in this
documentation before performing the instructions. Read any additional
safety information that comes with the blade server or optional device
before you install the device.
x BladeCenter QS22 Type 0793: Problem Determination and Service Guide
Statement 1:
DANGER
Electrical
current from power, telephone, and communication cables is
hazardous.
To avoid a shock hazard:
v Do not connect or disconnect any cables or perform installation,
maintenance, or reconfiguration of this product during an electrical
storm.
v Connect all power cords to a properly wired and grounded electrical
outlet.
v Connect to properly wired outlets any equipment that will be attached to
this product.
v When possible, use one hand only to connect or disconnect signal
cables.
v Never turn on any equipment when there is evidence of fire, water, or
structural damage.
v Disconnect the attached power cords, telecommunications systems,
networks, and modems before you open the device covers, unless
instructed otherwise in the installation and configuration procedures.
v Connect and disconnect cables as described in the following table when
installing, moving, or opening covers on this product or attached
devices.
To Connect: To Disconnect:
1. Turn everything OFF.
2. First, attach all cables to devices.
3. Attach signal cables to connectors.
4. Attach power cords to outlet.
1. Turn everything OFF.
2. First, remove power cords from outlet.
3. Remove signal cables from connectors.
4. Remove all cables from devices.
5. Turn device ON.
Safety xi
Statement 2:
CAUTION:
When replacing the lithium battery, use only IBM Part Number 43W9859 or
03N2449 or an equivalent type battery recommended by the manufacturer. If
your system has a module containing a lithium battery, replace it only with
the same module type made by the same manufacturer. The battery contains
lithium and can explode if not properly used, handled, or disposed of.
Do not:
v Throw or immerse into water
v Heat to more than 100°C (212°F)
v Repair or disassemble
Dispose
of the battery as required by local ordinances or regulations.
xii BladeCenter QS22 Type 0793: Problem Determination and Service Guide
Statement 3:
CAUTION:
When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or
transmitters) are installed, note the following:
v Do not remove the covers. Removing the covers of the laser product could
result in exposure to hazardous laser radiation. There are no serviceable
parts inside the device.
v Use of controls or adjustments or performance of procedures other than
those specified herein might result in hazardous radiation exposure.
DANGER
laser products contain an embedded Class 3A or Class 3B laser
Some
diode. Note the following.
Laser radiation when open. Do not stare into the beam, do not view directly
with optical instruments, and avoid direct exposure to the beam.
Class 1 Laser Product
Laser Klasse 1
Laser Klass 1
Luokan 1 Laserlaite
Appareil A Laser de Classe 1
`
Safety xiii
Statement 4:
≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) ≥ 55 kg (121.2 lb)
CAUTION:
Use safe practices when lifting.
Statement 5:
CAUTION:
The power control button on the device and the power switch on the power
supply do not turn off the electrical current supplied to the device. The device
also might have more than one power cord. To remove all electrical current
from the device, ensure that all power cords are disconnected from the power
source.
2
1
xiv BladeCenter QS22 Type 0793: Problem Determination and Service Guide
Statement 8:
CAUTION:
Never remove the cover on a power supply or any part that has the following
label attached.
Hazardous voltage, current, and energy levels are present inside any
component that has this label attached. There are no serviceable parts inside
these components. If you suspect a problem with one of these parts, contact
a service technician.
Statement 13:
DANGER
Overloading a branch circuit is potentially a fire hazard and a shock hazard
under certain conditions. To avoid these hazards, ensure that your system
electrical requirements do not exceed branch circuit protection
requirements. Refer to the information that is provided with your device for
electrical specifications.
Statement 21:
CAUTION:
Hazardous energy is present when the blade is connected to the power
source. Always replace the blade cover before installing the blade.
Safety xv
WARNING: Handling the cord on this product or cords associated with accessories
sold with this product, will expose you to lead, a chemical known to the State of
California to cause cancer, and birth defects or other reproductive harm. Wash
hands after handling.
ADVERTENCIA: El contacto con el cable de este producto o con cables de
accesorios que se venden junto con este producto, pueden exponerle al plomo, un
elemento químico que en el estado de California de los Estados Unidos está
considerado como un causante de cancer y de defectos congénitos, además de
otros riesgos reproductivos. Lávese las manos después de usar el producto.
xvi BladeCenter QS22 Type 0793: Problem Determination and Service Guide
Chapter 1. Introduction
This Problem Determination and Service Guide contains information to help you
solve problems that might occur when installing and using your IBM® BladeCenter®.
It describes the diagnostic tools that come with the BladeCenter QS22, error codes
and suggested actions. It also describes how to replace failing components.
Replaceable components are of three types:
v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your
responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for
the installation.
v Tier 2 CRU: You may install a Tier 2 CRU yourself or request IBM to install it, at
no additional charge, under the type of warranty service that is designated for
your server.
v Field replaceable unit (FRU): FRUs must be installed only by trained service
technicians.
information about the terms of the warranty and getting service and assistance,
For
see Warranty and Support Information.
The illustrations in this document might differ slightly from your hardware.
Note:
Related documentation
In addition to this document, the following documentation also comes with the
server:
v Installation and User’s Guide
This document is available in Portable Document Format (PDF) on the
Documentation CD. It contains general information about the blade server,
including how to install supported options and how to configure the blade server.
v Safety Information
This document is on the Documentation CD. It contains translated caution and
danger statements. Each caution and danger statement that appears in the
documentation has a number that you can use to locate the corresponding
statement in your language in the Safety Information document.
v Warranty and Support Information
This document is in PDF on the Documentation CD. It contains information about
the terms of the warranty and about service and assistance.
Depending
Documentation CD.
The blade server may have features that are not described in the documentation
that comes with the server. The documentation might be updated occasionally to
include information about those features, or technical updates might be available to
provide additional information that is not included in the blade server
documentation. The most recent versions of all BladeCenter documentation are at
http://www.ibm.com/support/us/en/.
on the server model, additional documentation might be included on the
In addition to the documentation in this library, be sure to review the planning and
installation documents for your BladeCenter hardware available at
http://www.ibm.com/support/us/en/.
© Copyright IBM Corp. 2006, 2008 1
The IBM Software Development Kit for Multicore Acceleration documentation can be
downloaded from http://www.ibm.com/developerworks/power/cell/. This contains
information about how to install the operating system and how to program
applications for the blade server.
Updates may be available for this and other BladeCenter documents. You can
check for the most recent versions at http://www.ibm.com/support/us/en/ or on the
BladeCenter Information center at http://publib.boulder.ibm.com/infocenter/systems/.
Notices and statements used in this document
The caution and danger statements that appear in this document are also in the
multilingual Safety Information document, which is on the Documentation CD. Each
statement is numbered for reference to the corresponding statement in the Safety
Information document.
The following notices and statements are used in this document:
v Notes: These notices provide important tips, guidance, or advice.
v Important: These notices provide information or advice that might help you avoid
inconvenient or problem situations.
v Attention: These notices indicate potential damage to programs, devices, or
data. An attention notice is placed just before the instruction or situation in which
damage could occur.
v Caution: These statements indicate situations that can be potentially hazardous
to you. A caution statement is placed just before the description of a potentially
hazardous procedure step or situation.
v Danger: These statements indicate situations that can be potentially lethal or
extremely hazardous to you. A danger statement is placed just before the
description of a potentially lethal or extremely hazardous procedure step or
situation.
Features and specifications
The following table provides a summary of the features and specifications of the
BladeCenter QS22.
Through the BladeCenter Advanced Management Module, you can view the blade
server firmware code and other hardware configuration information.
The QS22 blade server is supported in the IBM BladeCenter H unit, the IBM
BladeCenter HT unit, and the IBM BladeCenter S (non RAID type only) unit.
Providing it is supported by the BladeCenter unit, you can install and operate any
other model of blade server in the same BladeCenter unit as a BladeCenter QS22.
Note: Power, cooling, removable-media drives, external ports, and advanced
system management are provided by the IBM BladeCenter unit. For more
information, see the Planning and Installation Guide for your BladeCenter
unit.
2 BladeCenter QS22 Type 0793: Problem Determination and Service Guide
Table 1. Blade server features and specifications
Microprocessor:
Integrated functions:
Two IBM® PowerXCell™ 8i 64-bit
architecture processors w/VMX with 8
Synergistic Processor Units (SPU),
512 KB L2 cache, 256 KB on each
Synergistic Processing Engine (SPE)
v One dual-port 1 Gigabit Ethernet
controller
v Local service processor
v 2 IBM PowerXCell 8i companion
chips each providing a PCIe and
Memory: Minimum 4GB DDR2
memory. 2 GB per IBM PowerXCell 8i
processor. Maximum system memory
32 GB.
Supports 1 GB and 4 GB DDR2-800
VLP DIMMs. 2 GB DIMM support
depends on firmware level.
a single PCI-X interface
v RS-485 interface for
communication with BladeCenter
Management Module
v USB Controller
Supported
v Serial attached SCSI (SAS)
expansion card
v High-Speed InfiniBand Card,
IB-4x
v BladeCenter PCI Express I/O
Expansion Unit
v System memory 1 GB DDR2-800
VLP DIMM, total 4 GB per IBM
PowerXCell 8i processor
v System memory 2 GB DDR2-800
VLP DIMM, total 8 GB per IBM
PowerXCell 8i processor
v System memory 4 GB DDR2-800
VLP DIMM, total 16 GB per IBM
PowerXCell 8i processor
v I/O Buffer DIMM VLP DDR2 1GB,
total 1 GB per IBM PowerXCell 8i
companion chip
v 8 GB IBM Modular Solid State
Disk
v 8 GB Modular Flash Drive
Options:
Environment:
v Ambient temperature:
– Operating temperature: 10°C to
35°C (50°F to 95°F). Altitude: 0
to 2133 m (0 to 7000 ft)
v
Humidity:
– Operating temperature: 8% to
80%
Size:
v Height: 24.5 cm (9.7 inches)
v Depth: 44.6 cm (17.6 inches)
v Width: 2.9 cm (1.14 inches)
v Maximum weight: 5 kg (13.2 lb)
Electrical
input:
v Power provided to the blade server
by the BladeCenter unit: 12 V dc
Support for storage
The BladeCenter provides two options for storage:
SAS solution for storage
Onboard USB attached modular flash drive
SAS storage can be available through the following components: a SAS
Expansion Card attached to the blade server, one or two SAS connectivity
modules in the rear of the BladeCenter unit, and various options to attach
the IBM BladeCenter Boot Disk System to the SAS connectivity modules.
An optional SAS Expansion Card is available for the BladeCenter QS22.
If your QS22 blade server is installed in an IBM BladeCenter S unit, local
SAS drives of the BladeCenter S unit, if present, are also available as
storage.
This option provides a modular flash drive for system boot or local storage.
Chapter 1. Introduction 3
Turning on the blade server
The QS22 blade server is hot-swappable and can be inserted into the BladeCenter
unit when the unit is already powered up. However, it can only be powered on by
one of the methods described in this section. While the blade server is powering up,
the power-on LED on the front of the server is lit. See “Blade server controls and
LEDs” on page 5 for the power-on LED states.
After you have installed the blade server into a powered up BladeCenter unit, wait
until the power on LED on the blade server flashes slowly before turning on the
blade server.
You can turn on the blade server in any of the following ways:
Using the power-control button
Providing local power control is enabled, you can press the power-control
button (see Figure 1) which is behind the control-panel door on the front of
the blade server. Local power control is enabled or disabled through the
Advanced Management Module Web interface.
Figure 1. Blade server power-control button
Using the BladeCenter Advanced Management Module
You can use the Advanced Management Module Web interface to turn on
the blade server remotely.
Using the Wake on LAN® feature:
If you want to use the Wake on LAN feature, you must enable it through the
operating system. Note that Wake on LAN does not operate if it has been
disabled through the Advanced Management Module.
In the event of a power failure the BladeCenter unit and then the blade server can
start automatically when power is restored. You must configure this through the
BladeCenter Advanced Management Module. See the BladeCenter Management
Module User's Guide for further information about this feature.
Turning off the blade server
When you turn off the blade server, it is still connected to power through the
BladeCenter unit and can continue to respond to requests from the service
processor, including remote requests to turn the blade server on. To remove all
power from the blade server, you must physically remove it from the BladeCenter
unit or power off the BladeCenter unit.
Power-on
LED
Power-control
button
4 BladeCenter QS22 Type 0793: Problem Determination and Service Guide
To avoid loss of data, shut down the Linux® operating system before you turn off the
blade server. Shut down the operating system by entering the shutdown -h now
command at the command prompt or by choosing shutdown if you are using a
graphical user interface (GUI). See your operating system documentation for
additional information about shutting down the operating system.
If the BladeCenter unit has not been turned off, the blade server can be turned off
in any of the following ways:
Using the power-control button
Press the power-control button behind the control-panel door on the front
panel of the blade server. This starts an orderly shutdown of the operating
system if it has not been shut down already, providing your operating
system supports this feature, before turning off the blade server. If the
operating system stops functioning, pressing and holding the power-control
button for more than 4 seconds turns off the blade server.
Using the BladeCenter Advanced Management Module
You can use the Advanced Management Module Web interface to turn off
the blade server remotely. Yo u can also configure the Advanced
Management Module to turn off the blade server automatically if the system
is not operating correctly.
Note: After turning off the blade server, wait at least 5 seconds before turning it on
again.
Blade server controls and LEDs
This section describes the controls and LEDs on the front panel of the blade server.
For further information about the LEDs and how they can be used to assist in
troubleshooting, see “Problems indicated by the front panel LEDs” on page 57.
Location
LED
Activity
LED
Information
LED
Power-on
LED
Media-tray
select button
Power-control
button
CD
Blade-error
LED
NMI
reset-button
Figure 2. Power-control button and LEDs
Note: The control panel door which normally covers the LEDs and power-control
button is omitted for reasons of clarity.
Activity LED:
This green LED lights when there is network activity.
Chapter 1. Introduction 5
Location LED:
This blue LED is turned on remotely by the system administrator to assist in
locating the blade server. The location LED on the BladeCenter unit lights
at the same time.
Information LED:
This amber LED lights to indicate that information about a system event has
been placed in the Advanced Management Module Event Log. The
information LED remains on until turned off by Advanced Management
Module or through IBM Director Console.
Blade error LED:
This amber LED lights when a system error has occurred in the blade
server.
Power-control button:
Press this button to turn the blade server on or off. The power-control
button only has effect if local power control is enabled for the blade server.
Local power control is enabled and disabled through the BladeCenter
Advanced Management Module Web interface.
Media tray select button:
This button associates the shared BladeCenter unit media tray (DVD/CD
drive and USB ports) with the blade server. The LED on the button flashes
while the request is being processed, then lights when the ownership of the
media tray has been transferred to the blade server.
Power on LED:
reset button
NMI
The blade error LED, information LED, and location LED can be turned off through
the Advanced Management Module Web interface.
System board LEDs
The QS22 blade server has status LEDs on the system board to indicate the health
of various components. Some are within the light box while others are in different
locations. A lit LEDs indicates an error condition. Complete information about the
LEDs can be found in “Troubleshooting charts” on page 56.
It can take approximately 20 seconds for the operating system on the blade
server to recognize the media tray.
This green LED indicates the power status of the blade server as follows:
v Flashing rapidly - The service processor on the blade server is
communicating with the BladeCenter Advanced Management Module.
v Flashing slowly - The blade server has power but is not turned on.
v Lit continuously (steady) - The blade server has power and is turned on.
v Not lit. Either the BladeCenter unit is powered off, or a power failure has
occurred on the blade server or the BladeCenter unit.
If the operating system has been installed, pressing the button with a paper
clip or pin causes the operating system to call the Linux kernel debugger.
To find out what if any errors have occurred on the system board, you must:
1. Remove the blade server from the BladeCenter unit
2. Open the cover
3. Press the light path diagnostics switch
6 BladeCenter QS22 Type 0793: Problem Determination and Service Guide
This lights any error LEDs that were turned on during processing. It also lights a
green LED to indicate the capacitor is charged and the light path diagnostics
system is operating.
Figure 3 shows the location of the light path LEDs and the diagnostics switch.
Modular
flash drive
error LED
I/O buffer DIMM error LED
System memory DIMM
error LEDs
Light path
diagnosis
1
switch
Light path
diagnosis
I/O buffer DIMM error LED
LED
1
NMI error LED
CPU fail LED
System board LED
Temperature fault LED
Figure 3. System-board LEDs
Pressing the light path diagnostics switch lights the appropriate LED to indicate
where an error has occurred.
System board internal and expansion card connectors
The following illustration shows the location of the connectors for user-installable
options.
Chapter 1. Introduction 7
PCIe high-speed
connector
Reserved
Flash drive connector
PCI-X expansion
connectors
IOBUF 2 DIMM slot
1
DIMM 8 slot
DIMM 7 slot
DIMM 6 slot
DIMM 5 slot
Battery
IOBUF 1 DIMM slot
DIMM 4 slot
DIMM 3 slot
DIMM 2 slot
DIMM 1 slot
Figure 4. Locations of the expansion option connectors on the system board
Control panel
connector
8 BladeCenter QS22 Type 0793: Problem Determination and Service Guide
Chapter 2. Configuring the blade server
This chapter describes how to:
v Communicate with a blade server.
v Use System Management Services (SMS) to view and update the system
firmware revision number. This does not require the operating system to be
installed.
v Update the baseboard management controller (BMC) firmware using the update
package and the Advanced Management Module.
v Update the system firmware using the command-line utility.
v Configure the Ethernet Gigabit dual-port controller in preparation for a network
installation of the operating system.
You can update the BMC firmware through the Advanced Management
Note:
Module Web interface without booting the operating system. However, to
update the BMC using the update package or system firmware you must
boot the operating system first.
Communicating with the blade server
You do not have to boot the operating system before you can communicate with the
QS22 blade server. You can access it through:
Advanced Management Module
The Web-based management and configuration program. This is your main
access method to the blade server.
The command-line interface
See “Using the command-line interface” on page 10 for further information.
Serial over LAN (SOL)
This is similar to the serial interface, but allows you to connect to the blade
server over the network. See “Using Serial over LAN” on page 10 for further
information.
The serial interface
You can connect a PC or compatible terminal directly to the BladeCenter
unit. For BladeCenter H and BladeCenter HT you make this direct
connection using a special cable, for BladeCenter S you use a special
module. See “Using the serial interface” on page 11 for further information.
The BladeCenter unit Serial Breakout cable (or module for
Note:
BladeCenter S) is not supplied with the unit and must be ordered
separately.
System
Management Services (SMS)
The SMS utility allows you to view and update the VPD, change the boot
device and set network parameters. See “Using the SMS utility program” on
page 11 for further information.
Using the Advanced Management Module
The Advanced Management Module is the main means of administering the
BladeCenter system. Use the Advanced Management Module Web-based
management and configuration program to:
v Configure the BladeCenter unit
© Copyright IBM Corp. 2006, 2008 9
v Update and configure BladeCenter components including the QS22 blade server
v Monitor the current system status
v Check the event log for system and other errors
Using the Web interface
Complete the following steps to start the Web-based management and configuration
program:
1. Open a Web browser. In the address or URL field, type the Internet protocol (IP)
address or host name that is assigned for the Management Module remote
connection. The default IP address is:
192.168.70.125
The Enter Network Password window opens.
2. Type your user name and password. Before you log in to the Advanced
Management Module for the first time, contact your system administrator
regarding whether your organization has assigned a user name and password
to you. Use the initial (default) user name and password the first time that you
log in to the Advanced Management Module. If you have an assigned user
name and password, use them for all subsequent logins. All login attempts are
documented in the event log.
The initial user ID and password for the Advanced Management Module are:
User ID
Password
Follow the instructions that appear on the screen. Be sure to set the timeout
3.
value that you want for your Web session.
BladeCenter management and configuration window opens.
The
For additional information, see the IBM BladeCenter Advanced Management
Module User's Guide.
Using the command-line interface
The IBM BladeCenter Advanced Management Module also provides a
command-line interface to provide direct access to BladeCenter management
functions. Yo u can use this as an alternative to using the BladeCenter Management
Module Web interface.
Through the command-line interface, you can issue commands to control the power
and configuration of the blade server and other components in the BladeCenter
unit. For information and instructions, see the IBM BladeCenter Management
Module Command-Line Interface Reference Guide.
Using Serial over LAN
To establish a Serial over LAN (SOL) connection to the blade server, you must
configure the SOL feature for the blade server and start an SOL session as
described in theIBM BladeCenter Serial over LAN Setup Guide. In addition, the
Advanced Management Module must be configured as described in the IBM
BladeCenter Management Module User’s Guide, and the BladeCenter unit must be
configured as described in the IBM BladeCenter Serial over LAN Setup Guide.
USERID (all capital letters)
PASSW0RD (note the number zero, not the letter O, in PASSW0RD)
10 BladeCenter QS22 Type 0793: Problem Determination and Service Guide
Using the serial interface
Use the serial interface to:
v Observe firmware progress.
v Run the SMS Utility program
v Access the Linux terminal in order to configure Linux.
can connect a PC serially through the BladeCenter unit using a specific UART
You
cable. To connect to the serial console, plug the serial cable into the BladeCenter
unit and connect the other end to a serial device or computer with a serial port. For
more information, see the Installation and User's Guide for your BladeCenter unit.
Set the following parameters for the serial connection on the terminal client:
v 115200 baud
v 8 data bits
v No parity
v One stop bit
v No flow control
default, the blade server sends output over SOL and to the serial port on the
By
BladeCenter unit. However, the default for input is to use SOL. If you wish to use a
device connected to the serial port for input you must press any key on that device
while the blade server boots.
Using the SMS utility program
The Advanced Management Module is the main means of administering the
BladeCenter unit and the blade servers. However, another utility is provided which
in some cases can give more information than that displayed in the Advanced
Management Module. This is the System Management Services (SMS) utility
program.
The SMS utility program allows you to view and update the VPD, change the boot
list and set network parameters.
Starting SMS
Complete the following steps to start SMS:
1. Using a Telnet or SSH client, connect to the Advanced Management Module
external Ethernet interface IP address.
2. When prompted, enter a valid user ID and password. The default management
module user ID is USERID, and the default password is PASSW0RD, where the
0 is a zero.
Note: The user ID and password may have been changed. If so, check with the
system administrator for a valid id and password.
3. Power cycle the blade server and start an SOL console session by using the
power -cycle -c command.
For example, to power cycle and start an SOL remote text console with a blade
server that is in the first bay of the BladeCenter unit, issue the command:
power -cycle -c -T system:blade[1]
To open a console session with a blade that is already powered on, use the
command:
console -T system:blade[1]
Chapter 2. Configuring the blade server 11
4. After approximately 30 seconds, you see a sequence of checkpoint codes
displayed on the console. These codes are generated by the Power On Self
Test (POST).
5. When the POST menu and indicators displays a screen similar to:
QS22 Firmware Starting
Check ROM = OK
Build Date = Jan 4 2008 11:31:29
FW Version = "QD-1.26.0-0"
Press "F1" to enter Boot Configuration (SMS)
Press "F2" to boot once from CD/DVD
Press F1 to display the SMS menu.
Viewing FRU information
The VPD on each blade server contains details about the machine type or model,
serial number and the universal unique ID.
Complete the following steps to see this information:
1. Start SMS by completing the steps in “Starting SMS” on page 11. The SMS
menu appears:
PowerPC Firmware
Version QD0123000
SLOF-SMS 1.1 (c) Copyright IBM Corp. 2007 All rights reserved.
--------------------------------------------------------------------------------
Main Menu
1. Select Language
2. Setup Remote IPL (Initial Program Load)
3. Change SCSI Settings
4. Select Console
5. Select Boot Options
6. Firmware Boot Side Options
7. Progress Indicator History
8. FRU Information
9. Change SAS Boot Device
--------------------------------------------------------------------------------
Navigation Keys:
X = eXit System Management Services
---------------------------------------------------------------------------
Type menu item number and press Enter or select Navigation key:
---------------------------------------------------------------------------
2. Type 8 to select FRU Information. A screen similar to the following appears:
12 BladeCenter QS22 Type 0793: Problem Determination and Service Guide
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