The following are tradema rks or registered trademarks of their respective ow ners.
Other product names m entioned in this m anual may a lso be trade marks or reg istered
trademarks of their resp ective owners. Re gistered trademar ks are register ed in the
United States Patent and Trademark Office; some trademarks ma y also be re gistered in
other countries. QMS and the QMS logo are r egistered tradema rks of QMS, Inc., and
Crown, the Crown seal, Crow nNet, PS Executiv e Series, an d QUIC are trademark s of
QMS, Inc. PostScript is a trademar k of Adobe Sys tems Incorpor ated for a page
description language a nd may be regis tered in certain jurisdic tions. Throug hout this
manual, “PostScript Lev el 2” is used to refer to a set of c apabiliti es defined by Ado be
Systems for its PostSc ript Level 2 page description language. Thes e capabilities,
among others, are implem ented in this produc t through a QMS- developed emulation
that is compatible with Adobe's PostScript Lev el 2 language. Ado be/Adobe Systems
Incorporated. 3Com, 3+Open/3 Com Cor poration. AppleTalk, EtherTalk, LaserWriter,
LocalTalk, Macintosh, TrueType/Apple Computer, Inc. Banyan, VINES/Banyan.
CompuServe/H & R Block. DEC, DECnet, LN03, VM S/Digital Equipment Co rporation.
Hewlett-Packard, HP, PCL, HP-GL, LaserJet/H ewlett-Packa rd Co. IBM PC, Token-Ring/
International Business Ma chines Cor poration. Intellifont/A gfa Division, Miles , Inc.
Gothic BBB-Medium & Ryumin Light KL/Morisaw a and Company, Ltd. Centronics/
Centronics Data Comput er Corp oration. M icrosoft, M S-Wi ndows/Mi crosoft Corpor atio n.
Novell and NetWare/Novell, Inc. The ENER GY STAR™ logo/United States
Environmental Protection Agency. The ENERGY STAR emblem does not represent EPA
endorsement of any produ ct or servic e. UNIX/UNIX Sys tems Laboratories . Ethernet/
Xerox Corporation.
36618. All Rights Reserve d. This manual m ay not be copie d in whole or in pa rt, nor
transferred to any other me dia or language, w ithout the express written permiss ion of
QMS, Inc.
DearCustomer,
Although your new QMS printer is the result of the latest and most
advanced engineering techniques in the electronic industry, it isn’t
necessary for you, the user, to understand every detail of the printer’s
design in order to make it do what you bought it for. But there are
some things you’ll need to know about your printer, and we’ve
included guidebooks to help you get started.
We’ve designed your user’s guide to help you find the in formation you
need as quickly and easily as possible:
n
Table of Contents—Use this section as a road map to discover
what’s in the Getting Started guide.
n
About the Documentati on —T his section functions as a Welcome Center. It gives you an idea about what’s in your Getting
Started guide as well as in the other documen tation that has
accompanied your printer.
n
About This Guide—This section describes the same information
as in the table of contents, but in a descriptive format.
n
Headers, Footers, and Tab Dividers—Use these as markers to
help you locate the section of the manual you want quickly.
n
Index—The blue pages at the end of each guide will help you find
the specific information you need.
We hope you enjoy your new QMS printer and find our guides helpful
and informative.Your QMS Technical Writer
Sources of Supp ort ... ..... ....... ...... ..... ..... ..... ..... ..... ....... ...... ..... .....A -2
Your QMS Vendor A-2
Your Application Vendor A-2
Q-FAX A-2
The QMS Corporate Bulletin Board System A-3
CompuServe A-3
Internet A-3
QMS Customer Technical Assurance (CTA) A-4
QMS National Service A-5
Configuration Menu .....................................................................B-2
Index
v
QMS1725EPrintSystemGettingStartediv
1
Introduction
InThisChapter...
n
About the printer
n
About the documentation
n
About this manual
n
Printer features and user benef it s
AboutthePrinter
AboutthePrinter
The QMS 1725E Print System offers the unique QMS Crown mult itasking operating system, superior performance, extensive connectivity, upgrade options including duplex printing, and flexible emulatio n
support.
In addition, it prints 17 pages per minute (let te r/A4 paper size) and is
a high-quality 300x300 and 600x600 dpi multiple-resolution desktop
printer.
AbouttheDocumentation
The documentation provides a window int o the many capabili tie s of
your printer. The more familiar you are with the documentat ion, the
easier it’ll be for you to achieve the results you want from your printer.
Several pieces of documentation accompany your printe r. If you’ve
ordered printer options, you’ll have even more manu als. But don’t
worry—you don’t have to read them all before you’re able to use your
printer. In fact, some of them you may never have to refer to at all,
QMS1725EPrintSystemGettingStarted1-2
AbouttheDocumentation
depending on the type of documents you print and the environment in
which you print them.
This section will give you an idea of how we’ve organized inf ormation
and which documents you’ll probably refer to the most.
StandardProductDocumentation
The following document atio n is shipped with your print er:
n
QMS 1725E Print System Getting Started
You're looki ng at this manual right now. It contains detailed, illustrated instruction s to guide you as you unpack and set up your
printer and connect it to a host computer . In addition, it introduces
you to the printer’s control panel. The “About Th is Manua l” section later in this chapter details the content s of this manual.
QMS 1725E Print System Operation
n
This manual guides you through the day-to-day operation of your
printer. It includes information on replacing print media and toner,
using advanced printing features, handling and cleani ng your
printer, improving print quality, and troubleshooting printer problems.
QMS 1725E Print System Reference
n
This manual provides information you may need only once in a
while, such as information on typefaces and fonts, the control
panel menu, memory, job modes, the PS protocol option, HP-G L
color encoding, and installing and using printe r options. This
manual also provides technical specifi cati ons, a list of printersupported QMS Document Option Command s (DOC), character
tables, and a glossary of frequently used terms.
QMS CrownNet Interface Syste m Administ rator’s Guide
n
This manual guides you through the Network 2 menu used in
configuring the Ethernet interface. You will also find the information you need for using the CrownAdmin and CrownNet Manager
software here.
Introduction
1-3
AbouttheDocumentation
n
QMS Crown Network Notes
Refer to this manual for tips on using your QMS 1725E Print System if you’re connecting to a network. It discusses 3Com
3+Open, Banyan VINES, LAN Manager-based LA Ns, Novell NetWare, TCP/IP, UNIX, and VMS /DE Cnet . In most cases, only
advanced network users and system administrat ors need this
information.
This manual is provided on disk in encapsulated PostScript
(EPS) form. Refer to the REA DM E file on the dis k for informat ion
on printing a hard copy of the manual.
QMS Crown Remote Console User’s Guide
n
For network administrators using the print er’s Remote Console
feature, this manual provides inform ation and instruct ion on how
to control and monitor printer functions through net work commu nications.
QMS Crown Techni cal Referen ce Manual
n
This manual provides advanced technical inform ation, including
information on communication protocols and printer emulations.
In most cases, only advanced users and system administrators
need to access this inf ormation.
This manual is provided on disk in encapsulated PostScript
(EPS) form. Refer to the REA DM E file on the dis k for informat ion
on printing a hard copy of the manual.
n
Printer Option Docum ent ation
If you purchased a printer option (for example, a CrownNet inter-
face card for a Token-Ring network), you probably received separate documentation fo r it. See chapte r 6, “Printer Opt ions, ” of the
QMS 1725E Print System Reference
information.
guide for additional option
OptionalDocumentation
The following document atio n is available as an optional purchase.
Contact your QMS vendor.
QMS1725EPrintSystemGettingStarted1-4
AbouttheDocumentation
n
QMS
Crown Document Option Commands
Document Option Commands (DOCs) are sof tware codes you
insert in documents to enable printer fe atu res that cannot be
accessed by your application or page description langu age. This
manual lists and explains all of the DOCs. The Document Option
Commands supported by your printer are liste d in appendix C,
“Document Option Commands,” of the
QMS 1725E Print System
Reference.
Using QMS DOC, you can develop one driver to support all languages and emulations for your printer. Also, you can use host
network management software to create custom ized netwo rk
printer queues for all users connected to the printer. In most
cases, only advanced users and system administrators need this
information.
HP PCL 5 Emulation Techni cal Referen ce
n
This manual provides HP PCL 5 emulation inf orm ation for users
experienced in working with both the PCL and HP-GL printer languages, commands, and concepts. It includes a list of printersupported commands for th e PCL 5 emulat ion to enable you to
use the advanced features of your printer.
RelatedDocumentation
Don’t forget that your application, host operating system, and network
documentation all contain useful printing inform ation.
Introduction
1-5
AboutThisGuide
AboutThisGuide
This guide provides detailed information on how to set up your QMS
1725E Print System and how to use the contro l panel. It is divided
into the following sections:
n
Chapter 1—Intr odu ction
Presents an overview of the documentation and of the printer’s
features.
n
Chapter 2—Setting Up Your Printer
Guides you in selecting a location for your printer and explains
how to unpack and set up your printer.
n
Chapter 3—Connecti ng to a PC
Explains how to connect the printer to an IBM PC or compatible
computer.
n
Chapter 4—Connecti ng to an Ethernet Netwo rk
Explains how to connect the printer using the built-i n Ethernet
port, how to install the software, and how to configure the interface and the network.
n
Chapter 5—Using the Con trol Panel
Introduces the parts of the printer control panel.
n
Appendix A—QM S Custom er Suppo rt
Provides world-wide product sales and support telephone numbers and describes how to communicate with QMS through the
QMS Bulletin Board, CompuS e rve, the Internet and Q-FAX.
n
Appendix B—Con fig urati on Men u
Illustrates the printer’s menu structure.
QMS1725EPrintSystemGettingStarted1-6
TypographicConventions
The following typographic conve ntions are used in this manual:
PrinterFeatures
Mixed-Case
Cour ier
Mixe d-Case
Italic
Courier
UPPERCASE
COUR IER
lowercase bold PostScript operators and DOS commands
lowercase italic
UPPERCASEFile and utility names
↵Press the Enter key (PC) or Return key (Macintosh)
^Press and hold down the Ctrl key (PC)
Text you type, and messages and information displayed
on the screen
Variable text you type; replace the italicized word(s) with
information specific to your printer or computer
Information displayed in the printer message window
This brief overview will acquaint you with your printer’s major features
and how they can benefit you. Specific chapters throughout the documentation contain more info rm ation on each fe ature. Consult the
index or the table of contents in each guide to locate this information.
Introduction
1-7
PrinterFeatures
MediaFlexibility
Your printer sup ports print medi a of different sizes— A4, executive,
legal, letter—and in both portrait and landscape orientatio ns.
User Benefit—You can print on commonly used media sizes.
MultipleResolutions
The printer supports two print resolutions: 300x300 and 600x600 dpi
(dots per inch).
User Benefit—Two resolutions allow you to customize the quality of
your output according to its use: 300x300 dpi for most hardcopy
needs, 600x600 dpi for high resolution output.
FiveResidentEmulations
Your printer supports printing in HP PCL5, HP-GL, Lineprinter, CCITT,
and PostScript emula tion s.
User Benefit—Most applicat ion s can print directly to the printer.
HPPCL5Emulation
The printer emulates the Hewlet t -Packard LaserJet IIIS i at both
300x300 dpi (bitmap and scalable fonts) and 600x600 dpi (scalable
fonts only). The available resolution for HP-GL/2 is 300x300 dpi.
HP-GLEmulation
The printer provides HP-GL plotter emulation (7470A, 7475A, 7550A,
and ColorPro) at 300x300 dpi and 600x600 dpi.
LineprinterEmulation
The Lineprinter emul ati on prints sim ple, unformat ted text files at
300x300 and 600x600 dpi. Each text line ends with a carriage return.
CCITT
This emulation supports CCITT Group 3 1-D, Group 3 2-D, and
Group 4. Key features specific to this emulation inclu de a stream-ori-
QMS1725EPrintSystemGettingStarted1-8
PrinterFeatures
ented data flow system, concise data attribute set, and enhanced performance.
PostScriptLevel2EmulationandLevel1Compatibility
The QMS 1725E Print System’s Level 2 emulation allows you to take
full advantage of your printer's high print resolution (up to 600x600
dpi). The Level 2 emulation is compatible with Adobe’s PostScript
Level 2 language while providing additional capabilities. QMS Level 2
emulation supports extensive graphics ca pabil ities to control t he
appearance of text, geometric shapes and images, and impro ves
memory and resource management. Full support for PostScript Level
1 files is also included.
ResidentFontsandSymbolSets
Your printer comes with 12 PostScript typeface families containing 39
licensed fonts, and it provides TrueType font support (in PostSc ript
emulation only). All resident PostS cript typeface families have mu lti lingual character sets. The printer also has 7 resident bitmap HP PCL
fonts in 25 symbol sets each, 12 resident scalable HP PCL fonts in 35
symbol sets each, 1 resident scalable HP PCL font in 5 symbol sets,
and 40 resident HP-GL symbol sets.
User Benefit—With so many resident fonts and symbol sets, there is
less need for time-consuming downloadin g.
QMSCrownTechnology
The QMS Crown multitasking operat ing s ystem provides fast processing speeds, networking capability, and higher printer performance while maintaining outstanding print quality.
Compile-AheadTechnologyandTrueMultitasking
Compile-ahead technology keeps all of your printer’s resources busy
to improve throughput. While the engine is printi ng a page,
compile-ahead technology uses available printer mem ory to prepare
the subsequent pages of the document (or the next job). With pages
Introduction
1-9
PrinterFeatures
ready in memory, the engine continues pri nting as it deposits printed
pages in the output tray. (In other words, compiling, rasterizing , and
printing all work independently but simult aneously.)
User Benefit—Because print job processing time is significantly
reduced, you spend less time waiting for your documents to print.
SimultaneousInterfaceOperation(SIO)
Other printers may have mult iple int erf ace ports, but your QMS
all
1725E Print System is unique because SIO allows
ports—Ethernet, parallel, serial, and an optional interfa ce —to be
at the same time
active
The multiple interfaces let you connect to any Ethe rnet network or
directly to an IBM or compatible PC. The printer also wo rks in many
minicomputer and main frame co mpu ter environm ents .
User Benefit—You can have more than one computer printing to the
printer. Each interface has an input buffer (which may be expanded
with additional memory) that receives data while anot her interface is
being used to print.
.
of its interface
EmulationSensingProcessor(ESP)Technology
Most printers can recognize only their native comma nd languag e.
However, using a form of artif icial intel ligen ce , ESP technology a nalyzes incoming file data from any of the printer ’s interfaces, selects
the appropriate emulation from those insta lled on the printe r, and processes the print job.
User Benefit—When your printer is in ESP mo de, you can easily
print PostScript, HP PCL5, HP -GL, CCITT, and Lineprinter documents without chan ging printer swi tch settings or sending soft ware
commands to accomm odat e different print er la nguages.
QMS1725EPrintSystemGettingStarted1-10
PrinterFeatures
ContextSwitching
After its initial use, the state of an emulat ion and downl oaded dat a
(such as fonts, macros, and overlays) are preserved for as long as
the printer power is on.
User Benefit—Repetit ive download ing of emulat ion s, font s, m acros,
and overlays is unnecessary, saving you time.
CompressedDataFormats
Crown printers convert data received from the input buffer s into
intermediate, compressed blocks until the data is needed for printing.
These compressed blocks of data are designed to be processed
rapidly by the printer, and many more can be stored in memory at one
time than can traditional bitmapped image s.
User Benefit—This increases the speed of printer features such as
collation and autom at ic ja m recovery.
AutomaticJamRecovery
With most printers, if a media jam occurs, you must remove the
jammed media and then reprint the job. On a QMS Crown printer, if
the Page Recovery menu option is set to “on,” and a media jam
occurs, once you remove the jammed media, the printer reprints the
jammed page and then cont inue s with the print job. This is possible
because compressed data formats allow more pag e s to be stored in
memory. The printer remembers the last page printed, pulls the necessary information from memory, and automatically reprints any lost
pages.
User Benefit—You save time and print media because it’s unnecessary to resend a print job after clearing a media jam.
Introduction
1-11
PrinterFeatures
SoftwareLoadableSystem(SLS)
Your printer has a software load able s ystem , which allows you to
replace or upgrade its system software from a host computer.
User Benefit—Future enhancem ents to the system software ca n be
easily installed as they become available from QMS.
The Ethernet network inte rface and its accompanying software all ow
your printer to establish a Remote Console connection vi a EtherTalk,
LAN Manager/LAN Se rver, Novell NetWare, and TCP/IP. Printer status that requires user intervention is displayed on the remote console.
For example, a status messag e may indicat e that paper is lo w, the
output bin is full, or a media jam has occurred. The QMS
Interface System Admi nistrato r’s Manual
ning a Remote Console session, and the QMS
sole User’s Guide
and configure the printer. A copy of each manual is shipped with your
printer.
explains how to use a Remote Console to control
has information on begin-
Crown Remote Con-
CrownNet
User Benefit—The ability to control your printe r from a remote console as well as from the printer’s own control panel means you don’t
have to leave your workstation every time the printer needs attent ion.
Moreover, you’ll know right away if the printer is tied up with a media
jam or other simple problem requiring user inte rventio n.
PCMCIACardSlot
There are two slots on the front of the printer under the lower paper
cassette. These slots support font and security cards (see the following section, “Printer Optio ns,” for det ails).
User Benefit—The PCM CIA slot gives your printer a flexible inter face for added features and future expansion.
QMS1725EPrintSystemGettingStarted1-12
PrinterFeatures
PrinterOptions
The following options are available for your QMS 1725E Print System. Contact your QMS vendor for purchase information.
UpgradableRAM(RandomAccessMemory)
The QMS 1725E Print System comes with 8 MB of RAM. However,
you can upgrade this RAM to 64 MB through the installation of SIMMs
(single in-line memory mod ules). A dditiona l RAM allows you to print
at higher resolutions on certain media sizes, download and cach e
fonts, and attach and use multiple hard disks. Addit iona l RAM also
increases the printer’s buffer (the area where data sent from the host
computer is stored), allowing you to send large data-intensive files to
the printer without tying up the host for long period s.
User Benefit—Your printer ’s memory can be upgraded as your
needs grow.
Fonts
Optional fonts are available in three different formats.
n
The optional Intellifon t SIMM increases the numbe r of fonts available to the HP PCL 5 emulation on your printer from 20 to the 37
PCL 5 fonts available on a Hewlett-Packard LaserJet 4Si.
n
The HP ProCollection fonts and special P ostscript fonts are contained on font cards or must be downloaded to an optional printer
hard disk. Font cards can be inserted in either of the two card
slots.
n
The printer also supports an optional Kanji SCSI hard disk that
allows you to print the Japanese fonts Ryumin Light KL and
Gothic Medium BBB (both licensed to QMS by Morisawa and
Company, Ltd.) as well as the fonts Mincho Medium, Mincho
Heavy, Gothic Bold, and Gothic Heavy (licensed to QMS by
Introduction
1-13
PrinterFeatures
TypeBank ). These fonts can be printed at a variety of point sizes
and in different styles and resolutions.
Contact your QMS vendor for a complete list of available fonts.
User Benefit—Optiona l fonts increa se the print er ’s functionali ty and
allow you to create more distinctive docu ments.
Emulations
Optional emulations, such a s LN03 and QUIC II, are contained on
disks and must be downloaded to an optional printer hard disk.
User Benefit—Extra emul ations allow you to print docume nts c reated in printer languages other than tho se resident on the printer.
SecurityCard
An optional security card allows you to password-protect the printer’s
configuration menu. Th e card can be inserted in the PCMCI A (Personal Computer Memory Card Intern atio nal Associatio n) card slot.
User Benefit—A security card restricts access to the configuration
menu to those users with valid password s, thus ensuring that defaul t
settings are not changed inappropriatel y.
NetworkInterfaces
The QMS 1725E Print System can use optional interf a ces such as
LocalTalk, IBM 3270, IBM 5250A, or one of the CrownNet NICs (network interface cards) running multiple protocols. Conta ct your QMS
vendor for a list of available protocols.
User Benefit—Optiona l interf aces provi de flexibili ty and fast data
transfer in complex network environments.
HardDiskExpandability
The QMS 1725E Print System provides support for an optional int ernal SCSI hard disk and three external SCSI hard disks.
User Benefit—Hard disks provide t rue virtual memor y as well as
storage for character bitmaps, downloaded outl ine fo nts, and other
files.
QMS1725EPrintSystemGettingStarted1-14
What'sNext?
Chapter 2, “Setting Up Your Printer,” explains how to find a good loca-
tion for the printer, unpack the printer, install a toner cartridge, load
and install paper cassettes, and print a start-up page.
v
What'sNext?
Introduction
1-15
2
Setting Up Your
Printer
InThisChapter...
n
Finding a good location for the printer
n
Unpacking the printer
n
Installing a toner cartridge
n
Loading and installing paper cassettes
n
Printing a start-up page
Introduction
Introduction
This chapter explains how to set up your QMS 1725E Print System
for the first time.
It includes information on finding a good location for the printer,
unpacking it and checking the shipment content s, inst alling a toner
cartridge and paper cassette, and printing a start-up page.
FindingaGoodLocation
Your QM S 1725E Print System operates in alm ost any comput ing
environment. However, when selecting your printer’s location, use the
following guidelines.
LocationRequirements
n
Away from cooling sources, heat ing sources, extreme tem pera-
ture changes, direct sunlight, excessive dust, and corrosive
chemicals or vapors.
n
Away from any strong electromagnetic field (such as that created
by an air conditioner) and excessive vibration.
n
Temperature range of 50° F (10° C) to 9 0° F (32.5°C).
n
Relative humidit y range of 20% to 80%.
n
Level (with less than 2° slope) and capable of supporting the
printer weight, which is about 50 lbs (23 kg) for the printer only.
n
An appropriate distance from the host comp uter, based on your
operating environment— 6 feet (1.8 m eters) or less for parallel
connection or 25 feet (7.5 meters) or less for a serial connection.
n
Well ventilated. Leave space on each side of the printer for ade-
quate ventilation.
QMS1725EPrintSystemGettingStarted2-2
FindingaGoodLocation
n
Enough space to allow you to open the top cover, access the rear
delivery tray, and slide out the paper cassettes.
SideView
)
m
m
0
8
6
(
'
'
8
.
6
2
21.7'' (550 mm)
OverheadView
39.4'' (1000 mm)
65.1”
(1654 mm)
21.7'' (550 mm)
7.9'' (200 mm)
58.3'' (1480 mm)
15.7'' (400 mm)
PowerRequirements
Your printer requires a prope rly grounded AC outlet with a power
range of ±10% of the rated voltage (100, 110/120, or 220/240 V).
Noise-generating equipment should not be connected to the same
electrical outlet as the printer. The recommended frequency is 50 Hz
±2 Hz for 100 and 220/240 V systems and 60 Hz ±2 Hz for 110/120 V
systems.
In addition to this manual, your shipment consists of the following
items. As you unpack the printer in the next section, make sure that
all of these items are included in your shipment before setting up your
printer. If any items are missing or damaged, contact your shipping
company or your QMS vendor. See appendix A, “QMS Customer
Support,” for world-wide product sales and support information.
n
QMS 1725E Print System
n
Two 500-sheet letter or A4 p aper cassettes
n
Power cord
n
Warranty and registration card
n
Toner cartridge
QMS 1725E Print System Operation
nn
QMS 1725E Print System Reference
n
QMS CrownNet Interface Syste m Administ rator’s Guide
n
QMS Crown Network Notes
n
QMS Crown Techni ca l Reference Manual
n
QMS Crown Remote Console User’s Guide
n
Documentation binder
n
PS Executive Series Util ities softw are (on disk)
QMS is committed to develop ing print systems tha t offer you flexible,
efficient solutions, so we’re interested in knowing how you plan to use
your printer. Register now.
QMS1725EPrintSystemGettingStarted2-4
RemovingPackingMaterials
To register by mail, fill out and send in your warranty card. To register
by telephone, in the US call QMS toll-free at (800) 637-8049. In other
countries, refer to appendi x A, “QM S Customer Support,” for the
appropriate telephone number.
The packing materials consist of several pieces of cardboard, foam,
tape, and shipping spacers. Y ou must remove the tape and cardboard
from the inside of the paper cassettes and from the inside and outside
of your printer.
The shipping spacers are the plastic pieces with orange tags inside
the printer. Remove these plastic shipping spacers before you turn on
the printer. To remove the shipping spacers, follow these steps:
SettingUpYourPrinter
2-5
RemovingPackingMaterials
1Pull the top cover release bu tton (lo cated on top of the
printer opposite the contro l panel ) forwar d to open the
printer top section.
2Locate the two spacers with orange tags.
One is on each side of the fuser assembly.
3Grasp the spacers and gentl y pull them out from un der the
fuser assembly.
4Check inside the printer to make sure there are no other
When you turn on the printer, a start-up page prints. This page gives
you an overview of your QMS 1725E Print System.
The following information prints on the start-up page:
n
Printer product name
n
Cumulative num ber of printed sh eets
n
Amount of resident RAM (in bytes)
n
Number of PostScript typefa ces in ROM
n
Default resolution
n
Software version, revision, and release numb ers
n
Firmware level number
n
Address and status (on or off line) of attached hard disk(s), if any
n
Emulation and protocol informat ion of all standard and optiona l
interfaces
If the start-up page prints with all the start-up page informat ion, and
the print quality is good, you may install any optional hardware you
SettingUpYourPrinter
2-13
PrintingaStart-upPage
have purchased. Follow the installation procedures described in the
chapter 6, “Printer Options,” in the
that came with your option kit. Otherwise, see chapter 6, “Troubleshooting,” of the
with printing a start-up page.
A start-up page automatically print s when you turn on your print system. However, you can save time, paper, and toner by disabling the
start-up page.
If you need the information included on the start-up page, (for exam ple, to provide to QMS Customer Technical Assurance), you can use
the PS Executive Series Utilities or the print er control panel to print a
status page instead of a start-up page.
1To use the PS Executive Series Util ities, see the PS Exe cu-
tive Series Utilities on-line documentation for complete information.
2To use the printer control panel (Admi nistratio n/ Sta rtup
Options/Do S ta rt Pag e menu), see “Ena bl ing/ Disa bl ing the
Start-up Page” in chap ter 4, “Printe r Confi gu ratio n,” of the
Reference
guide for compl ete in form ation.
QMS1725EPrintSystemGettingStarted2-14
InstallingOptions
If you purchased any printer options, such as extra memory (SIMMs)
or a hard disk, you can install them now. If installation instructions are
included with the option, follow them. If not, installat ion inst ructio ns
are included in chapter 6, “Printer Options,” of the
What'sNext?
Now that you’ve set up your printer, go to chapter 3, “Connecting to a
PC,” or chapter 4, “Connecting to an Ethernet Network,” of this manual to connect your printer to a host computer . If you have an optional
LocalTalk interf ace, go to chapter 6, “Printe r Optio ns,” in the
guide for instructions on installing and using the optional Local-
ence
Talk interface.
InstallingOptions
Reference
guide.
Refer-
v
SettingUpYourPrinter
2-15
3
Connecting to a
PC
InThisChapter...
n
Connecting via the parallel po rt
n
Connecting via the serial port
Introduction
Introduction
This chapter describes how to connect your printer to a PC vi a t he
parallel port and/or the serial port .
If you have a brand-new PC, before connecting the printer you should
follow the manufacturer’s instructions for setting up the computer and
installing (if it's not already instal led) any operati ng system software,
such as DOS and Windows.
WhatYouNeed
Interface cables are not included with your printer. If you’re replacing
a printer, you may already have the necessary cables. If not, contact
your QMS vendor or a local computer store.
To connect your printer to a single PC, you need one of the following:
n
A parallel cable with a 36-pin male and a 25-pin mal e connector
or
n
A serial cable with a 9-pin female and a 9- or 25-pin female connector (depending on your computer’s serial port), and a null
modem adapter
»Note:AppendixBinthe
configuringtheserialconnection.
Reference
guideprovidescablepinoutsfor
ChoosingaCable
Parallel cable— If a parallel port is available on your comput e r, we
recommend using a parallel cable. Your printer supports both IEEE
1284 bidirectional and Centronics pa rallel commu nicat ion. The type
of parallel cable you use depends on the type of parallel communication your computer suppo rts (check your computer user’s guide if
you’re unsure).
n
If your computer supports IEEE 1284 bidirectional parallel c ommunication, you need an IEEE 1284 bidi rectiona l parallel cable
QMS1725EPrintSystemGettingStarted3-2
(IEEE 1284 is indicated on the cable). This cable must be 6.5
feet/2 meters or less in length.
n
If your computer suppo rts only Centronics (IEEE 488) unidirectional commun ication, you ma y use either a n Centroni c s parallel
cable (unmarked on cable) or an IEEE 1284 bidirectional parallel
cable (IEEE 1284 is indicated on the cable). However, we recommend an IEEE 1284 cable. The IEEE 1284 cable must be 6.5
feet/2 meters or less in length while the Centronics cable may be
longer.
Serial cable—If the printer is more than about 6.5 feet/2 meters from
the computer, we recommend using a serial cable for better communication. For best results, the serial cable should be les s than 25 feet/
To test communicati on betwee n your printer and your PC, first create
a short file that ejects a page from the printer. Then send the file to
the printer.
CreatingtheTestFile
To create the test file, type the following comm and s at the DOS
prompt:
TestingCommunication
copy con printest.ps
showpage↵
^D^Z↵
You can use eithe r uppercase or lowercase letters; however, you
must type the PostScrip t showpage operator in lowercase letters.
The ↵ symbol means to press the E nter key. To produce the ^D and
^Z, press and hold down the Ctrl key while you type the appropriate
letters (d and z). These characters signify the end of the file and must
always be included.
↵
SendingtheTestFile
ParallelCommunication
1To send the PRINTEST.PS file you just created to the printer,
type
print printest.ps↵
2If you’re prompted for the na me of the list devic e, type
lpt1↵
or type the name of the PC’s parallel port to which the printer is
3If the printer and PC are communicating, a blank page ejects
from the printer. Skip ahead to “PC Printing Software ” to finish connecting the printer.
If a blank page doesn’t eject and you typed the file correctly, you
may want to check your AUTOEXEC.BAT file to see if LPT1 (the
parallel port) is being directed to COM1 (the serial port):
aIf the AUTOEXEC. BAT file contains the line
bThen type
cReboot the PC and try the comm uni cati on test again.
mode lpt1:=com1:
delete it.
mode lpt1:,,p↵
The P tells the PC to continue sending print jobs until the
printer accepts them .
See chapter 6, “Troubleshooting,” of the
refer to your DOS documentatio n for more informati on.
Operation
guide and
SerialCommunication
1To send the PRINTEST.PS file you just created to the printer,
type:
print printest.ps↵
2If you’re prompted for the nam e of the list device, type:
com1↵
or type the name of the PC’s serial port to which the printer is
connected (for example, com2 or com3).
bCheck the start-up page, which prints when you turn on the
printer (unless you disabled it). This tells you the current
serial port settings for the printer.
mode
parametersattheDOS
cIf the serial settings (baud rate, parity, data bits, and stop bits)
shown on the start-up page match those in your
AUTOEXEC.BAT file, you need make no further changes. Go
to the section “Special PC Concerns,” later in this chapte r.
If the printer’s serial port settings are different from your PC’s
settings, use the printer control panel , as described in the following section, “Changing Serial Port Settings,” to make them
match.
ChangingSerialPortSettings
Since your printer is configured at the factory for the most typical
printing environments, the serial settings in your AUTOEXEC.BAT file
and on the start-up page may be the same. However, if they differ,
you must configure the printer to use the serial settings specif ied in
the AUTOEXEC.BAT file.
The following instructions explai ns how to use the printer control
panel to configure the printer’s serial settings:
ConnectingtoaPC
3-7
TestingCommunication
1Press the printer contro l panel Online/ Offli ne key.
The indicator goes out and the mes sage window displa ys
2Press the Menu key to enter the top-l evel menu.
3Press the Next key one or more times until the message win-
dow displ ay s
4Press the Select key to enter the Administratio n menu .
5Press the Next key one or more times until the message win-
dow displ ay s
6Press the Select key to enter the Com mun ic atio ns menu .
7Press the Next key one or more times until the message win-
dow displ ay s
IDLE
OPERATOR CONTROL
ADMINISTRATION
ADMINISTRATION
COMMUNICATIONS
COMMUNICATIONS
SERIAL
8Press the Select key to enter the Ser ial menu .
9Press the Next key one or more times until the message win-
dow displ ay s
SERIAL
BAUD RATE
10 P ress the Selec t key to enter the Baud Rate menu.
The message window displays the currently selected baud ra te:
12 Whe n the baud rate you want is disp lay ed, press the Select
key.
The message window momenta rily displays
RATE
IS SELECTED
(where RATE is the baud rate you selected) and then
SERIAL
BAUD RATE
13 If you want to change other settin gs, use the Next key to
scroll to the setting you want to change, then repeat the pro-
cedure described in steps 6 through 8. Otherw ise press the
Online/Offline key.
The message window displays
SAVE CHANGES?
NO
14 To save your change, press the Next key so that the mes-
sage window displays
SAVE CHANGES?
YES
15 P ress the Selec t key to save the change.
The Online/Offline ind icato r lights, and the me ssage window dis -
plays
IDLE
ConnectingtoaPC
3-9
PCPrintingSoftware
VerifyingtheSerialPortSettingChanges
1Reboot the printer.
2Compare the serial port settings listed on the start-up pag e
to those in you r A UTO EXE C. B AT file.
3Try the communication test again.
If a blank page ejects from the printer, the printer and the computer are communicati ng. Contin ue with “PC Print ing S of tware,”
to finish connecting the printer. If a blank page does not eject and
you typed the file correctly, see chapter 6, “Troubleshooting,” in
the Operation guide, and refer to your DOS documenta tio n for
more information.
PCPrintingSoftware
If you’re replacing a PostScript printer, you can probably start printing
now with the printing software already in place. Refer to your application documentation for instructions on sending document s to the
printer.
However, if you want to be able to use all your printer ’s special features (like collation, 600x600 dpi, and gamma correction), or if you've
never printed to a PostScript printer before, we recommend you take
a few minutes to make sure you have the following printing softwa re
installed:
n
PS Executive Series Util ities
n
A PostScript printer driver
InstallingPSExecutiveSeriesPrinterUtilitySoftware
PS Exec, included on the DOS format disks we shipped with your
printer, is a utilities program for controlling the printer from the com puter. For example, through PS Exec you can turn off the start-up
QMS1725EPrintSystemGettingStarted3-10
PCPrintingSoftware
page, rename the printer, download fonts, print font samples, and
manage hard disks. Many of the procedures described in this manual
involve using PS Exec. The README file on the PS Executive disk
explains how to install the program, and the on-line help explains how
to use it.
InstallingaPostScriptPrinterDriver
If you’re using Windows, we recommend that you install the
QMS-developed Windows driver (PSCRI PT. DRV), which is on the
disk called Windows Drivers (shipped with the printer). Instructions for
installing and activat ing th e drive r are in the READM E file on tha t
disk.
If you’re using a non-Win do ws app licati on , read the printing section of the application document ation for inf ormatio n on choosing a
PostScript driver. If the application does not provide a PostScript
driver, contact the application manufacturer to see if one has become
available since you bought the program. Also, P ostS cript drivers for
some applications are availabl e through the QM S Corporate Bullet in
Board System and through CompuS erve; see appendi x A, “QMS
Customer Support,” for informati on.
Also, check to see if application notes (tips for printing from specific
applications) are available for your applicat ion from Q-FAX, the QMS
bulletin board, or CompuSe r ve. Appendix A, “QMS Custom er Support,” explains how to use these QMS informatio n services.
ConnectingtoaPC
3-11
What'sNext?
PCScreenFonts
Screen fonts allow you to see on the screen how your document
looks before it is printed. However, you can use the printer fon ts with out having the corresponding screen fonts.
You may be able to obtain PC screen fonts from your applicati on
manufacturer or from the QMS electronic fa x system Q-FAX, which
will fax you a request form to order the PC screen fonts. (See appendix A, “QMS Customer Support,” for inform ation.)
What'sNext?
Now that you’ve connected your print er to a PC, contin ue with chapter 5, “Control Panel,” to learn about the printer’s control panel keys,
indicators, and message window.
v
QMS1725EPrintSystemGettingStarted3-12
4
Connecting to
an Ethernet
Network
InThisChapter...
n
Connecting to the network
n
Installing the software
n
Configuring the interface
n
Configuring the network
Introduction
Introduction
The Ethernet port, also referred to as the QMS CrownNet network
interface, is a combinat ion of hard ware and ho st software that allows
your QMS 1725E printer to be connected to an Ethernet network that
supports the following:
Operating SystemProtocol
AppleTalkEtherTalk
LAN Manager/LAN ServerNetBIOS/NetBEUI
NetWareIPX/SPX
TCP/IPTCP/IP
Connecting to the Ethernet port consists of four steps:
n
Connecting to the network
n
Installing the software
n
Configuring the interface
n
Configuring the network
The rest of this chapter explains these steps in more detail.
ConnectingtotheNetwork
The Ethernet port supports two typ es of connecti on s:
n
Thin-wire Ethernet (10Base2, BNC connector)
n
Twisted-pair Ethernet (10BaseT, RJ45 connector)
QMS1725EPrintSystemGettingStarted4-2
ConnectingtotheNetwork
Thin-WireEthernet
Thin-wire Ethernet connections use BNC connecto rs.
cord.
2Attach one section of thin-wi re E thern et
cable to one end of the BNC “T” connec-
tor.
»Note:IftheBNCTconnectorisalready
installed,gotostep3.
To
printer
port
3Attach another section of thin-wi re Ether-
net cable or a 50 ohm termi na tor to the
other end of the BNC “T” connector.
4Attach the BNC “T” connector to the BNC Ethernet port.
5Plug in the printer’s power cord.
6Turn on the printer.
ConnectingtoanEthernetNetwork
4-3
InstallingtheSoftware
Twisted-PairEthernet
Twisted-pair Ethernet connections use RJ45 connectors.
1Turn off the printer and unplug the
power cord.
2Connect one end of the twisted-pair
Ethernet cabl e to the printer’s RJ45
Ethernet port.
3Connect the other end of the cable to
the 10BaseT concentrator.
4Plug in the printer’s power cord.
5Turn on the printer.
InstallingtheSoftware
CrownAdmin software is provided for DOS/ Windo ws and Macintosh
System, CrownNet Manager software is provided for OS/2, and UNIX
host software is provided for UNIX. Use the appropriate procedure to
install the software on your host.
5Remove the disk from the disk drive and store it in a safe
place.
6To start the CrownNet Manager for OS/2 automati cally each
time the print server is turned on, add the fol lowi ng commands, in this order, at the end of the ST ARTUP.CMD file (but
before any @EXIT comm an d):
Use this procedure to install the CrownAdmin software on the workstation. CrownAdm in lets you use Remote Console; it is not necessary for printing via OS/2.
1With the workstation running, insert the disk con tain ing the
CrownAdmin softwar e for DOS or Window s in the disk drive.
2Open a session unde r OS/2:
x
n
OS/2 version 1.
n
OS/2 version 2.
—Open a DOS Window session.
x
—Open a WIN-OS/2 session.
3Refer to the DOS or Windows inform ati on elsewher e in this
section, “Software I nstal lati on ,” for furth er instructi on s.
Utilities disk (for example, a:setup↵) and choose OK.
4When prompted , specify the direc tory in which to instal l the
utilities.
5Follow the instructions on the screen.
6When the installati on is comp lete, remove the disk from the
disk drive and store it in a safe place .
7Continue with the next section , “Config uring the Interface.”
ConnectingtoanEthernetNetwork
x
is the name of the drive in which you inserted the
.
4-9
ConfiguringtheInterface
ConfiguringtheInterface
This section describes the quick config uration procedure for the
printer interface. For a complete discussion of all of the configuration
options available through the Admin istrat ion/ Com municat ions/CrownNet menu, see chapter 2, “Interface Confi gurati on,” of the
CrownNet Interface System Administrator’s Guide
You can make these config uration changes throug h any of the following means:
n
Printer Control Panel—F o r inform ati on on usi ng the print er co ntrol panel to change configuration menu settings, refer to chapter
4, “Printer Configuratio n,” of the
n
CrownAdmin (for DOS , Macintosh System, or Windo ws) or
CrownNet Manager for OS /2—For more information on using
this software, refer to the appropriate chapter in the system
administrator’s guide.
Remote Conso le—Fo r information on accessing Remote Console, refer to the appropriate chapter in the system administ rator’s guide. For information on using Remote Console, refer to the
QMS Crown Remote Console User’s Guide
.
EtherTalk
1If your network has more than on e zone , use the Adm inistra -
tion/Communications/ Network 2/ Crow nNet/ EtherTalk/Zone
Name/Zone Part 1 and Zone Part 2 menus to enter the name
of the zone to which the printer is attached.
The Add Printer (or Change Printer) dialog box appears.
3In the Name field, type the printer name (only if you are add-
ing a printer).
The printer name is local to the workstation and is used to
associate queues with phy sical printers. It can be the same
as the name used at the printer.
4In the Device box, select the printer’s pipe name.
name
Pipe names have th e form \PIPE\QMS_
the printer’s default hardware address or the printer name
set in the “Interface Configuration” section, earlier in this
chapter.
QMS1725EPrintSystemGettingStarted4-14
where
name
is
ConfiguringtheNetwork
5Select IBMNULL as the printer driver.
6If appropriate, fill in the Description and Printer Timeo ut
Transmission Retry boxes.
7Choose Add. .. to return to the Pri nters dial og box.
1With OS/2 running , doub le-cl ic k the Templates folder.
2Hold down the right mo use button and drag the Prin ter ico n
out to the Workplace Shell (or into a folde r).
3Type a name in the Printer Name field.
4Select a printer driver from the Default Printer Driver list.
IBMNUL L is rec omm en de d.
5Select a pipe name from the Outp ut Port li st.
Pipe names have th e form \PIPE\QMS_
the printer’s default hardware address or the printer name
set in the “Interface Configuration” section, earlier in this
chapter.
If a QMS pipe is not available, make sure you have installed
the CrownNet Ma nager for OS /2.
6Choose Create to confirm the new printer definition.
7Continue with the fol lowi ng section , “Prin t Queu e Shari ng.”
name
where
PrintQueueSharing
To access a print queue from other workstations or servers on the
network, the queue must be a shared resource. The following procedure is only one of the ways a queue can be shared. For other methods, see your LAN Manager/LAN Server documenta tion.
1From any network wo rkstati on , log in as supe rvi sor to the
file server you want to service the printer.
2Start the NetWare PCONSOLE utility.
3At the Available Options menu, select P rint Server Info rma-
tion and press Enter.
4To create a new print server, press the Ins[ert] key on the
workstation keyboard.
5Type the name (up to 48 characters) of the new print server,
and press Enter.
6Press Esc to return to the Available Options menu .
AssignaPrintServertoaPrintQueue
1From the Available Options m en u, select P rin t Queu e Info r-
mation and press Enter.
2If you want to select an existing print que ue to be serviced
by the print server, skip to step 4.
If you want to create a new print queue, press the Ins key.
3Type the name of the new prin t queue and press En ter.
4Select the queue you want the print server to service, and
press Enter.
ConnectingtoanEthernetNetwork
4-17
ConfiguringtheNetwork
5In the Print Queue Inform atio n menu select Qu eue Servers
and press Enter.
6Press the Ins key to display the Que ue Server C an didates
menu.
7Select the appropriate print serve r name and press Enter.
8Press Esc four times to displa y the Exit PCO NSO LE menu .
9Select Yes and press Enter to save your changes and exit
from PCONSOLE.
TCP/IP
1Log on the UNIX system as root.
2Edit the system host table by adding the following line to the
/etc/hosts file:
internetaddress hostname
where
(Administration/Communications/Network 2/CrownNet/
TCPIP/I n t er net Addr es s menu) and
the host.
If you have trouble connecting and configuring your Etherne t interface, check the following:
n
Is the printer connected to the network?
n
Is the printer plugged in, turned on, and correctly configured?
n
Do the printer start-up and stat us pag es list the interf ace? Is the
configuration informa tion correct?
n
Is the interface enabled ?
n
Is the appropriate protocol (or protocols ) enabled?
n
Are all printer and protocol addresses configured correctly?
ForMoreInformation
In addition to this chapter, the following documentation contain s information you may need when using the Ethernet interfa ce:
QMS CrownNet Interface Syste m Administ rator’s Guide
n
vides detailed configurat ion and ut ilit y info rmat ion.
QMS Crown Remote Console User’s Guide
n
use Remote Console to control printing from a workstation any-
where on the network.
n
Your network docum entat ion— Cont ains inform ation on printin g.
ConnectingtoanEthernetNetwork
—Pro-
—Explains how to
4-19
What'sNext?
What'sNext?
Now that you’ve connected your printer to an Etherne t net work, continue with chapter 5, “Control Panel, ” to learn about the printer’s control panel keys, indicators, and messag e window.
v
QMS1725EPrintSystemGettingStarted4-20
5
Control Panel
InThisChapter...
n
Control panel indicators
n
Control panel messa ge window
n
Control panel keys
Introduction
Introduction
The control panel, located on the front of the printe r, allows you to
direct the printer ’s operation. In addition, it displays the current status
of the printer, including any condition th at needs your attention.
The control panel consists of the following parts:
n
Sixteen indicator s provide printer status info rmation and ide nti fy
the current media source.
n
A message window displays status and configuration information.
Nine keys allow you to control the printer.
Message Window
QMS1725EPrintSystemGettingStarted5-2
ControlPanelIndicators
ControlPanelIndicators
Indicators on the control panel display printe r status inf orma tion , current media source, and paper jam locations.
Flashes when the printer is warming up. It remains on
when the printer is ready to receive a print job and while it
is processing or printing a job (unless an error is
encountered).
Lights when the printer requires operator intervention.
This indicator is usually accompanied by a status
message in the message window.
Lights when the printer is receiving data from one or more
of the simultaneous interfaces.
Lights when printer’s hard disk is being accessed.
Lights when the printer is on line and ready to accept and
process new print jobs. Press it once to take the printer off
line (the indicator is not lighted) and make the printer
ready for configuration.
Lights when the print resolution is set to 600 dots per inch.
Lights when the duplex option is installed and duplex
printing is chosen.
Lights when manual feed is chosen as the inputbin.
ControlPanel
5-3
MessageWindow
This light will flash to indicate the printer is terminating the
current print job.
The control panel message window provides status and configuration
information. Status messages are listed in chapter 6, “Troubleshooting,” of the
Operation
SettingtheMessageWindowLanguage
Status messages and configuration me nus can be displayed in the
message window in English, French, German , or Spanish. If you
need to change the message window language, use the Keypad Language option in the Administration/M iscellane ous menu.
guide.
Upperpapercassetteselect
indicator
Lowerpapercassetteselect
indicator
QMS1725EPrintSystemGettingStarted5-4
ControlPanelKeys
If you’re not familiar with using the configurat ion m enu, refer to ch apter 4, “Printer Confi gurati on, ” of the
Reference
information.
MenuAdministration/Miscellaneous/Keypad Language
ChoicesE nglish, Fre nch, German, Spanish
DefaultEnglish
NotesThe printer must be restarted for changes to the Keypad
Language menu to take effect. You can either let the printer
restart automatically after you save the change and exit from
the configuration menu, or you can wait for the change to take
effect the next time you manually turn on the printer.
ControlPanelKeys
Press the Online/Offline key once to take the printer off
line (the indicator goes out). You must take the printer off
line before using all other keys except the Cancel key.
guide for complet e
ControlPanel
When the printer goes off line, the communication por ts
are closed, so no new data is accepted. The printer
continues printing until it has finished all jobs in process.
Although jobs continue to compile and print using the data
already received, a job may be interrupted, causing it to
wait for more incoming data before printing resumes.
When the printer is off line, press the Online/Offline key
once to place it back on line and ready to accept new print
jobs (the indicator goes back on). If a remote console has
the printer off line, pressing the Online/Offline key will not
take effect until the console puts the printer back on line.
5-5
ControlPanelKeys
Press the Cancel key to cancel all print jobs currently
printing, interpreting, or spooling; or to send an end-of-job
indicator to print jobs waiting for incoming data. The
printer then resumes printing other print jobs in the queue.
If you press the Cancel key by mistake, or if you decide
not to cancel a print job after pressing this key, press the
Menu key to “cancel” the Cancel key’s function.
Press the 600 DPI key to choose between printing at 300
dots per inch or 600 dots per inch. The indicator is on
when the resolution is set to 600 dots per inch.
Press the Duplex key to choose duplex printing. The
indicator is on when the printer is set for duplex printing.
Press the Tray Select key to choose the cassette (input
bin) from which the printer should draw media.
Press the Next key to advance through the list of
selections or options for the current menu. When
changing character information, use this key to advance to
the next choice for the current input character.
Press the Previous key to return to the previous selection
or option for the current menu. When changing character
information, use this key to return to the previous choice
for the current input character.
Press the Menu key to access the configuration menu
after the printer goes off line. When you’re changing
printer configuration, press this key to cancel a change
(before pressing the Select key), to return to a previous
menu, or to return to a previous character when entering
character information.
QMS1725EPrintSystemGettingStarted5-6
Press the Select key to access a menu or to choose a
displayed menu option.
What'sNext?
Now, you’re ready to print. For more information on the day-to-day
operation of your printer, refer to the
nical informati on, ref er to the
v
What'sNext?
Operation
Reference
guide. For more tech-
guide.
ControlPanel
5-7
A
QMS Customer
Support
InThisChapter...
n
Sources of customer support
n
QMS world-wide offices
SourcesofSupport
SourcesofSupport
Several sources of help and information are availa ble, dependin g on
the type of help you need:
YourQMSVendor
Your local vendor (the one from whom you bought the printer) may be
best equipped to help you. Your vendor has specially trai ned se rvice
technicians available to answer questions, and the equipment to analyze your printer problems.
YourApplicationVendor
Often, “printing” problems ha ve more to do with the application being
used than with the printer. In this case, the application ma nufa cturer
is the best source of help.
Q-FAX
Q-FAX, a QMS information retrieval service, provides appl icati on
notes, technical support notes on comm on print ing proble ms, and
information about printer sp ecifi catio ns, opt ions, accessories, consumables, and prices.
In the United States and Canada, call (800) 633-7213 to reach QFAX. In all other countries, call (334) 633-3850. Have your fax number handy when you call (or place the call from your fax machine's
handset).
You can choose to have either a directory (a list of currently available
documents on a particular topic) or a specific docum ent sent to you.
The first time you call, request the directory (press 2 on your phone or
fax keypad when prompted). Then call back to request sp ecific documents. You can order up to three documents per call.
QMS1725EPrintSystemGettingStartedA-2
SourcesofSupport
TheQMSCorporateBulletinBoardSystem
The QMS Corporate Bulletin Board Sy stem (BBS ) contains te chnical
support notes, application not es, drivers, pat ches, and ut ilities. T echnical questions not requiring an immed iate respon se can be left on
electronic mail for the Sysop (System Operato r).
The bulletin board [(334) 633-3632] operates at 1200, 2400, 9600,
and 14400 baud, 8 data bits, no parity, 1 stop bit, with XMODEM ,
YMODEM, and ZMODEM capabilities. Contact QMS Customer Technical Assurance for more inform ation about the bulletin board.
CompuServe
Through CompuServe, you can ask general (non-technical) questions, share information with other users, and access printing information and programs. When you use CompuServe, type the following
command:
n
go qmsprint takes you to the forum where QMS is located.
The QMS library section contains appli catio n notes, printer drivers,
utilities, technical information, and announcement files.
Internet
The QMS server provides access to technical reports, new product
announcements, a trade show schedule, and other general information about QMS.
You can access the QMS server via any one of the many web viewers
available to Internet users. If you don’t have access to a web viewer,
we recommend the NC SA Mo sa ic web viewer (Mosaic i s at
ftp.ncsa.uiuc.edu ). The QMS home page is at http://w w w.qms.com/.
The QMS ftp resource is ftp.qms.com.
QMSCustomerSupport
A-3
SourcesofSupport
QMSCustomerTechnicalAssurance(CTA)
QMS Customer Techn ical Assurance is available M-F, 7:00 am-6:00
pm, Central Standard Time, at (334) 633-4500 (US). Y ou can also fax
questions to CTA at (334) 633-3716 (US). Please indicate whether
you would like a fax or a phone call.
If you call for assistance, have the following information ready so our
technicians can help you more quickly:
n
Your phone number, fax number, and shippin g address
n
A description of the problem
n
The printer model and serial numb er
n
The type of host computer you are using
n
The type and version of operating system you are using
n
The interface you are using, and, if serial, the protocol
n
The application and version you are using
n
The emulation you are using
n
Your print er firmware ve rsion (listed on t he status and start-up
pages)
QMS1725EPrintSystemGettingStartedA-4
SourcesofSupport
QMSNationalService
The following numbers are valid in the US. To contact QMS in other
countries, see the list of world-wide offices inthe following section.
(800) 762-8894Call for service information and
maintenance pricing for repair of a ll
QMS printers and printers of
various other manufacturers.
(800) 858-1597On-Site Service and Depot Repair
Information 7:00 am -7:00 pm,
Central Standard Time
(334) 633-4300Spare Parts Ordering and
Information 8:00 am - 5:00 pm
Central Standard Time
QMSCustomerSupport
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QMSWorld-wideOffices
QMSWorld-wideOffices
United States/
Latin America
Asia-PacificQMS Asia-Pacific
CanadaQMS Canada, Inc.
QMS, Inc.
One Magnum Pass
Mobile, AL 36618
(334) 633-4300