IBM pSeries 630 6C4, pSeries 630 6E4 Service Manual
ERserver
pSeries 630 Model 6C4 and Model 6E4
Service Guide
SA38-0604-03
ER s e r v e r
pSeries 630 Model 6C4 and Model 6E4
Service Guide
SA38-0604-03
Fourth Edition (May 2003)
Before using this information and the product it supports, read the information in “Safety Notices” on page xi,
Appendix A, “Environmental Notices”, on page 549, and Appendix B, “Notices”, on page 555.
A reader’s comment form is provided at the back of this publication. If the form has been removed, address
comments to Information Development, Department H6DS-905-6C006, 11501 Burnet Road, Austin, Texas
78758-3493. To send comments electronically, use this commercial internet address: aix6kpub@austin.ibm.com. Any
information that you supply may be used without incurring any obligation to you.
© International Business Machines Corporation, 2002, 2003. All rights reserved. Note to U.S. Government
Users -- Documentation related to restricted rights -- Use, duplication or disclosure is subject to restrictions set forth
is GSA ADP Schedule Contract with IBM Corp.
Contents
Safety Notices .................................xi
Rack Safety Instructions ..............................xi
Rack Safety Instructions ..............................xii
Electrical Safety .................................xii
Laser Safety Information ..............................xii
Laser Compliance ...............................xiii
Data Integrity and Verification ...........................xv
About This Book ................................xvii
ISO 9000 ...................................xvii
Highlighting ..................................xvii
Accessing Information ..............................xvii
References to AIX Operating System .........................xvii
Related Publications ...............................xviii
Trademarks ..................................xviii
Chapter 1. Reference Information ..........................1
Overview ....................................1
System Features .................................2
Processor Cards ................................3
I/O Expansion Drawer ..............................4
Hardware Management Console (HMC).........................6
Powering the System on and Off ...........................7
Console ....................................7
Power-On Self-Test ................................7
POST Indicators .................................7
POST Keys ...................................8
System Unit Locations ...............................9
Model 6C4 Rear View ..............................9
Power Supply Locations .............................12
Fan Locations .................................14
CEC Backplane Locations ............................15
PCI Riser Card Locations ............................16
Memory DIMM Location .............................18
Reading the Operator Panel and System LEDs ....................19
SCSI IDs and Bay Locations ...........................20
System Logic Flow ................................21
Systems Configured with a GP Processor and Four-Slotted PCI Riser Card ..........21
Systems Configured with a GQ Processor and Six-Slotted PCI Riser Card ..........22
Location Codes .................................23
Physical Location Codes .............................23
Location Code Format..............................23
AIX Location Codes ..............................24
Mapping AIX and Physical Location Codes .......................28
Four-Slotted PCI Riser Card Location Codes .....................29
Six-Slotted PCI Riser Card Location Codes ......................30
Disk Drive Backplane Location Codes ........................30
AIX and Physical Location Code Table........................31
System Cables .................................39
Subsystem Positioning and Cabling ..........................41
SPCN Cabling ................................41
RIO-2 Cabling.................................44
iii
Specifications ..................................46
External AC Power Cables .............................47
Service Inspection Guide..............................48
Chapter 2. Diagnostic Overview ..........................49
Maintenance Analysis Procedures (MAPs) .......................49
System LEDs ..................................50
System Attention LED ..............................50
Checkpoints ..................................50
FRU Isolation ..................................51
FRU Identify LEDs ................................51
Service Agent for the pSeries 630 Model 6C4 and Model 6E4 ................52
Using the Service Processor and Service Agent Features..................52
Service Focal Point ................................52
Getting Started ................................53
Testing Error Reporting .............................53
Service Focal Point Settings ...........................53
Working With Serviceable Events .........................55
Activating and Deactivating FRU LEDs .......................57
Accessing System Log Error Information ........................58
Accessing Errors when a System is Attached to an HMC .................58
Accessing Errors when a System is Running AIX and the Console is Not an HMC .......59
Accessing Errors when a System is Running Linux and the Console is Not an HMC .......59
Resetting the System Attention LED .........................60
Resetting the LED when a System is Attached To an HMC ................60
Resetting the LED when a System is Running AIX and the Console is not an HMC .......60
Resetting the LED when a System is Running Linux and the Console is not an HMC ......60
Chapter 3. Maintenance Analysis Procedures (MAPs) ..................61
Entry MAP ...................................61
Quick Entry MAP ................................63
MAP 1020: Problem Determination ..........................69
MAP 1240: Memory Problem Resolution ........................73
MAP 1230: Linux Platform Error Problem Resolution ...................80
Purpose of This MAP ..............................80
MAP 1235: System Array Self-Repair Problem Resolution for Linux ..............85
Purpose of This MAP ..............................85
MAP 1320: Service Focal Point ...........................86
MAP 1321: Quick Entry MAP for Systems with Service Focal Point ..............87
MAP 1322: End of Call MAP for Systems with Service Focal Point ..............100
MAP 1520: Power ................................105
FRU Identify LEDs ..............................106
MAP 1521: Base System Drawer With Power Failure and No Error Codes ...........107
MAP 1522: Cannot Power On the I/O Drawer, Power Present LED Does Not Come On ......114
MAP 1523: The SPCN Error Codes Table Directed You Here and the Error Code is 1011 1B0x . . . 121
MAP 1540: Problem Isolation Procedures .......................124
FRU Identify LEDs ..............................124
MAP 1541: JTAG Problem Isolation .........................126
MAP 1542: I/O Problem Isolation ..........................127
MAP 1548: Processor Subsystem Problem Isolation ...................139
MAP 1549: Attention Problem Isolation ........................153
MAP 154B: Insufficient Hardware Resources Problem Isolation ...............155
Step 154B-1 .................................155
Step 154B-2 .................................155
Step 154B-3 .................................155
Step 154B-4 .................................155
iv Eserver pSeries 630 Model 6C4 and Model 6E4 Service Guide
Step 154B-5 .................................155
Step 154B-6 .................................155
Step 154B-7 .................................156
Step 154B-8 .................................156
Step 154B-9 .................................156
Step 154B-10 ................................156
Step 154B-11 ................................156
Step 154B-12 ................................156
Step 154B-13 ................................156
Step 154B-14 ................................156
MAP 154C: SPCN Cable Problem Isolation ......................157
Chapter 4. Checkpoints .............................159
IPL Flow with an HMC Attached to the System .....................159
IPL Flow without an HMC Attached to the System ....................160
Service Processor Checkpoints ...........................161
Firmware Checkpoints ..............................168
Boot Problems/Concerns ............................204
Chapter 5. Error Code to FRU Index ........................209
Performing Slow Boot ..............................209
Confirming Initial Error Code ............................210
Four-Character Checkpoints ............................211
Replacing the Operator Panel ...........................211
Replacing the Network Adapter ...........................211
Determining Location Code ............................211
FRU Identify LEDs ...............................212
Checkpoint and Error Code Index ..........................213
Operator Panel Error Codes ............................216
SPCN Error Codes ...............................217
Firmware Error Codes ..............................226
Service Processor Error Codes ...........................249
Memory DIMM Present Detect Bits (PD-Bits) ......................334
Error Log Utility Procedure ............................335
System Firmware Update Messages .........................335
Scan Dump Messages ..............................335
Common Firmware Error Codes ..........................335
Error Code B1xx 4699 .............................344
Error Code B1xx 8FF0 .............................348
HMC/Partition Surveillance Error Codes ........................349
Scan Log Dump Progress Codes ..........................350
Problem Determination Generated Error Codes .....................351
Chapter 6. Using the Online and Standalone Diagnostics ................353
Operating Considerations for Online and Standalone Diagnostics ..............353
Identifying the Terminal Type to the Diagnostics ....................354
Undefined Terminal Types ............................354
Resetting the Terminal .............................354
Online Diagnostics Modes of Operation ........................354
Service Mode ................................354
Concurrent Mode ...............................356
Maintenance Mode ..............................356
Standalone Diagnostics Operations.........................357
Considerations for Running Standalone Diagnostics on a Partitioned System .........357
Considerations for Running Standalone Diagnostics from CD-ROM.............358
Running Standalone Diagnostics from a Network Installation Management (NIM) Server .....360
Contents v
Booting Standalone Diagnostics from the NIM Server on a System with or without an HMC
Attached .................................361
Chapter 7. Using the Service Processor .......................363
Service Processor Menus .............................363
Accessing the Service Processor Menus Locally ...................363
Accessing the Service Processor Menus Remotely...................364
Saving and Restoring Service Processor Settings ...................364
Menu Inactivity ................................364
General User Menu ...............................364
Privileged User Menus ..............................365
Main Menu .................................365
Service Processor Setup Menu ..........................367
Passwords .................................367
System Power Control Menu ...........................372
System Information Menu ............................376
Language Selection Menu ............................385
Call-In/Call-Out Setup Menu ...........................386
Modem Configuration Menu ...........................387
Serial Port Selection Menu ...........................387
Serial Port Speed Setup Menu ..........................388
Telephone Number Setup Menu..........................388
Call-Out Policy Setup Menu ...........................389
Customer Account Setup Menu ..........................390
Call-out Test Menu ..............................390
Service Processor Parameters in Service Mode (Full System Partition) ............391
System Power-On Methods ............................391
Service Processor Reboot/Restart Recovery ......................392
Boot (IPL) Speed ...............................392
Failure During Boot Process ...........................392
Failure During Normal System Operation ......................392
Service Processor Reboot/Restart Policy Controls ...................392
Firmware Updates................................393
General Information on System Firmware Updates ...................394
Determining the Level of Firmware on the System ...................395
System Firmware Update in AIX Using a Locally Available Image .............396
Updating System Firmware From the Service Processor Menus ..............397
Updating System Firmware from the AIX Service Aids .................397
Updating System Firmware from a NIM Server ....................398
Recovery Mode................................398
Updating System Firmware from the AIX Command Line ................398
Configuring and Deconfiguring Processors or Memory ..................398
Run-Time CPU Deconfiguration (CPU Repeat Gard) ..................399
Service Processor System Monitoring - Surveillance ...................399
System Firmware Surveillance ..........................399
Operating System Surveillance ..........................399
Call-Out (Call-Home) ...............................400
Console Mirroring ................................401
System Configuration .............................401
Service Processor Error Logs ...........................402
LCD Progress Indicator Log ............................403
Service Processor Operational Phases ........................404
Pre-Standby Phase ..............................404
Standby Phase ................................404
Bring-Up Phase ...............................405
Runtime Phase ................................406
vi Eserver pSeries 630 Model 6C4 and Model 6E4 Service Guide
Chapter 8. Using System Management Services ...................407
Select Language ................................408
Change Password Options ............................409
View Error Log .................................409
Setup Remote IPL (Initial Program Load) .......................410
Change SCSI Settings ..............................413
Select Console .................................413
Select Boot Options ...............................414
Select Boot Devices ...............................416
Display Current Settings .............................418
Restore Default Settings .............................419
Multiboot Startup ................................419
Exiting System Management Services ........................419
Chapter 9. Removal and Replacement Procedures...................421
Color Coded Indicators ..............................422
Procedure List .................................422
Handling Static-Sensitive Devices ..........................423
Stopping and Starting Your System .........................424
Stopping the System without an HMC Attached ....................424
Stopping the System with an HMC Attached and AIX Installed ..............424
Stopping the System with an HMC Attached and Linux Installed ..............425
Starting the System without an HMC Attached ....................425
Starting the System with an HMC Attached .....................426
Model 6C4 Drawer-Release Latch and Brackets.....................427
Drawer-Release Latch Removal..........................427
Drawer-Release Latch Replacement ........................428
Drawer-Release Latch Bracket Removal ......................428
Drawer-Release Latch Bracket Replacement .....................429
Placing the Model 6C4 into the Service Position.....................429
Returning the Model 6C4 to the Operating Position ...................430
Covers ....................................431
Service Access Cover Removal (Model 6C4) .....................431
Service Access Cover Replacement (Model 6C4) ...................431
Top Cap Removal (Model 6E4) ..........................432
Top Cap Replacement (Model 6E4) ........................432
Top Cover Removal (Model 6E4) .........................433
Top Cover Replacement (Model 6E4)........................434
Outer Side Cover Removal (Model 6E4) ......................435
Outer Side Cover Replacement (Model 6E4) .....................435
Service Access Cover Removal (Model 6E4) .....................436
Service Access Cover Replacement (Model 6E4) ...................437
Back Cover Removal (Model 6E4) .........................437
Back Cover Replacement (Model 6E4) .......................438
Disk Drive Access Cover Removal (Model 6E4) ....................438
Disk Drive Access Cover Replacement (Model 6E4) ..................438
Right Side Cover (System Base) Removal (Model 6E4) .................439
Right Side Cover (System Base) Replacement (Model 6E4) ...............440
Bezel Door (Model 6E4) .............................441
Bezel Door Removal ..............................441
Bezel Door Replacement ............................441
Bezels ....................................442
Front Bezel Removal (Model 6C4) .........................442
Front Bezel Replacement (Model 6C4) .......................442
Front Bezel Removal (Model 6E4) .........................443
Front Bezel Replacement (Model 6E4) .......................443
Contents vii
PCI Adapters .................................444
PCI Hot-Plug Manager Access ..........................444
Non-Hot-Pluggable PCI Adapter Removal ......................446
Adding or Replacing a Non-Hot-Pluggable PCI Adapter .................448
Hot-Pluggable PCI Adapter Removal ........................450
Replacing a Hot-Pluggable PCI Adapter .......................453
Installing a Hot-Pluggable PCI Adapter .......................457
Fans.....................................460
Removing a Processor Fan in a Non-Hot-Swap Environment ...............460
Replacing a Processor Fan in a Non-Hot-Swap Environment ...............461
Hot-Swap Fan Assembly Removal .........................462
Model 6C4 Fan Assembly ............................463
Model 6E4 Fan Assembly ............................464
Hot-Swap Fan Assembly Replacement .......................464
Media Drives (Diskette, CD-ROM, Tape, or Disk Drive) ..................466
Media Removal................................466
Model 6C4 Media Drive.............................467
Model 6E4 Media Drive .............................468
Media Replacement ..............................469
Hot-Plug Disk Drives ...............................470
Deconfiguring (Removing) or Configuring a Disk Drive .................470
Deconfiguring (Removing) ............................470
Configuring (Replacing) .............................471
Hot-Plug Disk Drive Removal ..........................471
Hot-Plug Disk Drive Replacement .........................473
PCI Riser Card .................................474
PCI Riser Card Removal ............................474
PCI Riser Card Replacement...........................478
Disk Drive Backplane ..............................480
Disk Drive Backplane Removal ..........................480
Disk Drive Backplane Replacement ........................483
Operator Panel .................................484
Operator Panel Removal ............................484
Model 6C4 Operator Panel ...........................484
Model 6E4 Operator Panel ...........................485
Operator Panel Replacement...........................485
System Vital Product Data (VPD) Update Procedure ...................486
Processor Card.................................488
Processor Card Removal ............................488
Adding or Replacing a Processor Card .......................490
Memory DIMMs ................................492
Memory DIMM Removal ............................492
Memory DIMM Replacement ...........................496
Replacing the Battery ..............................497
Power Supplies.................................501
Non-Hot-Swap Power Supply Removal .......................501
Non-Hot-Swap Power Supply Replacement .....................503
Hot-Swap Power Supply Removal .........................504
Hot-Swap Power Supply Replacement .......................506
Central Electronics Complex (CEC) Backplane .....................508
CEC Backplane Removal ............................508
CEC Backplane Replacement ..........................513
Chapter 10. Parts Information ...........................515
System Parts .................................516
System Parts (continued) ............................518
viii Eserver pSeries 630 Model 6C4 and Model 6E4 Service Guide
Model 6E4 Cover Set and Brackets .........................520
System Internal Cables ..............................523
Power Cable ..................................526
Keyboards and Mouse (White) ...........................527
Keyboards and Mouse (Black) ...........................528
Chapter 11. SRNs for Linux............................529
Chapter 12. Fault and Attention LEDs........................543
Operator Panel Display ..............................543
Component LEDs ................................544
Resetting the LEDs ..............................547
Appendix A. Environmental Notices ........................549
Product Recycling and Disposal...........................549
Environmental Design ..............................553
Acoustical Noise Emissions ............................554
Declared Acoustical Noise Emissions .........................554
Appendix B. Notices ..............................555
Appendix C. Service Processor Setup and Test ....................557
Service Processor Setup Checklist..........................557
Testing the Setup ................................558
Testing Call-In ................................558
Testing Call-Out ...............................558
Serial Port Configuration ............................559
Appendix D. Setting Up the System Rack ......................561
Rack Specifications ...............................561
7014 Model T00 and T42 Rack ..........................561
Noise Emission Notes .............................562
System Service Clearances ...........................563
Model 6C4 Rack Installation Inventory ........................563
Read the Rack Safety Instructions ..........................566
Rack Safety Instructions ............................566
Attaching the Mounting Hardware to the Rack Enclosure .................567
System Rail Assembly (Type 1) ..........................573
System Rail Assembly (Type 2) ..........................576
Removal and Installation of the Model 6C4 into a Rack ..................579
System Drawer Removal ............................579
Installing the Model 6C4 into the Rack Enclosure ...................580
Installing the RIO-2 Cable Support Bracket ......................584
Installing the Cable-Management Arm ........................586
Appendix E. Installing a Hardware Management Console (HMC) .............587
Position the HMC and Monitor ...........................587
Connect the Cables ...............................588
Connect the 8-Port Adapter Cables .........................590
Connect the External Modem ...........................590
Check the Microswitch Setting on the Modem ....................591
Connect the LAN Cable (If Applicable) ........................592
Plug in the HMC Power Cable ...........................592
Configure the Network ..............................592
Configure Inventory Scout Services .........................592
Collect Vital Product Data Information .......................593
Contents ix
Configure the Service Agent ............................594
Appendix F. Modem Configurations ........................597
Sample Modem Configuration Files .........................597
Configuration File Selection ............................597
Transfer of a Modem Session ...........................601
Modem Configuration Sample Files .........................603
Index ....................................619
x Eserver pSeries 630 Model 6C4 and Model 6E4 Service Guide
Safety Notices
A danger notice indicates the presence of a hazard that has the potential of causing death or serious
personal injury. Danger notices appear on the following pages:
v xii
v 105
v 106
v 421
v 501
A caution notice indicates the presence of a hazard that has the potential of causing moderate or minor
personal injury. Caution notices appear on the following pages:
v xii
v xii
v 105
v 421
Note: For a translation of these notices, see System Unit Safety Information, order number SA23-2652.
Rack Safety Instructions
v Do not install this unit in a rack where the internal rack ambient temperatures will exceed 35 degrees C.
v Do not install this unit in a rack where the air flow is compromised. Any side, front or back of the unit
used for air flow through the unit must not be in direct contact with the rack.
v Care should be taken to ensure that a hazardous condition is not created due to uneven mechanical
loading when installing this unit in a rack. If the rack has a stabilizer it must be firmly attached before
installing or removing this unit.
v Consideration should be given to the connection of the equipment to the supply circuit so that
overloading of circuits does not compromise the supply wiring or overcurrent protection. To provide the
correct power connection to the rack, refer to the rating labels located on the equipment in the rack to
determine the total power requirement for the supply circuit.
v An electrical outlet that is not correctly wired could place hazardous voltage on the metal parts of the
system or the devices that attach to the system. It is the responsibility of the customer to ensure that
the outlet is correctly wired and grounded to prevent an electrical shock.
xi
Rack Safety Instructions
v Do not install this unit in a rack where the internal rack ambient temperatures will exceed 35 degrees C.
v Do not install this unit in a rack where the airflow is compromised. Any side, front or back of the unit
used for air flow through the unit must not be in direct contact with the rack.
v Care should be taken to ensure that a hazardous condition is not created due to uneven mechanical
loading when installing this unit in a rack. If the rack has a stabilizer it must be firmly attached before
installing or removing this unit.
v Consideration should be given to the connection of the equipment to the supply circuit so that
overloading of circuits does not compromise the supply wiring or overcurrent protection. To provide the
correct power connection to the rack, refer to the rating labels located on the equipment in the rack to
determine the total power requirement for the supply circuit.
v An electrical outlet that is not correctly wired could place hazardous voltage on the metal parts of the
system or the devices that attach to the system. It is the responsibility of the customer to ensure that
the outlet is correctly wired and grounded to prevent an electrical shock.
Electrical Safety
Observe the following safety instructions any time you are connecting or disconnecting devices attached to
the workstation.
In the system you are about to setup or service:
v The ac power interface connector is considered the main power disconnect device.
v This system has redundant power supply capabilities, meaning that it has the ability to have two power
supplies running simultaneously in the same system unit. When instructed to disconnect the power
source, ensure that all power cables have been unplugged.
DANGER
To prevent electrical shock hazard, disconnect all power cables from the electrical outlet before
relocating the system.
D01
CAUTION:
This product is equipped with a three-wire power cable and plug for the user’s safety. Use this
power cable with a properly grounded electrical outlet to avoid electrical shock.
C01
DANGER
To prevent electrical shock hazard, disconnect all power cables from the electrical outlet before
relocating the system.
D01
Laser Safety Information
CAUTION:
This product may contain a CD-ROM, DVD-ROM, or laser module on a PCI card, which are class 1
laser products.
C30
xii Eserver pSeries 630 Model 6C4 and Model 6E4 Service Guide
Laser Compliance
All lasers are certified in the U.S. to conform to the requirements of DHHS 21 CFR Subchapter J for class
1 laser products. Outside the U.S., they are certified to be in compliance with the IEC 825 (first edition
1984) as a class 1 laser product. Consult the label on each part for laser certification numbers and
approval information.
CAUTION:
All mentioned laser modules are designed so that there is never any human access to laser
radiation above a class 1 level during normal operation, user maintenance, or prescribed service
conditions. Data processing environments can contain equipment transmitting on system links
with laser modules that operate at greater than class 1 power levels. For this reason, never look
into the end of an optical fiber cable or open receptacle. Only trained service personnel should
perform the inspection or repair of optical fiber cable assemblies and receptacles.
C25, C26
Safety Notices xiii
xiv Eserver pSeries 630 Model 6C4 and Model 6E4 Service Guide
Data Integrity and Verification
IBM computer systems contain mechanisms designed to reduce the possibility of undetected data corruption
or loss. This risk, however, cannot be eliminated. Users who experience unplanned outages, system failures,
power fluctuations or outages, or component failures must verify the accuracy of operations performed and
data saved or transmitted by the system at or near the time of the outage or failure. In addition, users must
establish procedures to ensure that there is independent data verification before relying on such data in
sensitive or critical operations. Users should periodically check the IBM support websites for updated
information and fixes applicable to the system and related software.
xv
xvi Eserver pSeries 630 Model 6C4 and Model 6E4 Service Guide
About This Book
This book provides maintenance information that is specific to the Eserver pSeries 630 Model 6C4 and
Model 6E4, as well as adapters and attached devices that do not have their own service information. It
also contains Maintenance Analysis Procedures (MAPs) that are not common to other systems. In this
book, the pSeries 630 Model 6C4 and Model 6E4 are hereafter referred to as the system.
MAPs that are common to all systems are contained in the RS/6000 Eserver pSeries Diagnostic
Information for Multiple Bus Systems.
This book is used by the service representative to repair system failures. This book assumes that the
service representative has had training on the system.
ISO 9000
ISO 9000 registered quality systems were used in the development and manufacturing of this product.
Highlighting
The following highlighting conventions are used in this book:
Bold Identifies commands, subroutines, keywords, files, structures, directories, and other items
whose names are predefined by the system. Also identifies graphical objects such as buttons,
labels, and icons that the user selects.
Italics Identifies parameters whose actual names or values are to be supplied by the user.
Monospace Identifies examples of specific data values, examples of text similar to what you might see
displayed, examples of portions of program code similar to what you might write as a
programmer, messages from the system, or information you should actually type.
Accessing Information
Documentation for the IBM Eserver pSeries is available online. Visit the IBM Eserver pSeries
Information Center at http://publib16.boulder.ibm.com/pseries/en_US/infocenter/base.
v To access the pSeries publications, click Hardware documentation.
v To view information about the accessibility features of Eserver pSeries hardware and the AIX operating
system, click AIX and pSeries accessibility.
References to AIX Operating System
Note: This document may contain references to the AIX operating system. If you are using another
operating system, consult the appropriate documentation for that operating system.
This document may describe hardware features and functions. While the hardware supports them,
the implementation of these features and functions depends upon support from the operating
system. AIX provides this support. If you are using another operating system, consult the
appropriate documentation for that operating system regarding support for those features and
functions.
xvii
Related Publications
The following publications provide additional information about your system:
v The Eserver pSeries 630 Model 6C4 and Model 6E4 Installation Guide, order number SA38-0605,
contains information on how to set up and cable the system, install and remove options, and verify
system operation.
v The Eserver pSeries 630 Model 6C4 and Model 6E4 User’s Guide, order number SA38-0606, contains
information to help users use the system, use the service aids, and solve minor problems.
v The D20 I/O Drawer Installation Guide, order number SA23-1296, contains information on how to set
up, cable, install and remove options, and verify the subsystem operations.
v The pSeries 7311 Model D10 and Model D20 Service Guide, order number SA38-0627, contains
reference information, maintenance analysis procedures (MAPs), error codes, removal and replacement
procedures, and a parts catalog.
v The RS/6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems, order number
SA38-0509, contains diagnostic information, service request numbers (SRNs), and failing function codes
(FFCs).
v The RS/6000 Eserver pSeries Adapters, Devices, and Cable Information for Multiple Bus Systems,
order number SA38-0516, contains information about adapters, devices, and cables for your system.
This manual is intended to supplement the service information found in the RS/6000 Eserver pSeries
Diagnostic Information for Multiple Bus Systems.
v The IBM Hardware Management Console for pSeries Installation and Operations Guide, order number
SA38-0590, contains information on how to set up a hardware management console and how to use it
to manage a system.
v The IBM Hardware Management Console for pSeries Maintenance Guide, order number SA38-0603,
contains information about servicing your HMC, and includes diagnostic and error information.
v The Site and Hardware Planning Guide, order number SA38-0508, contains information to help you plan
your installation.
v The System Unit Safety Information, order number SA23-2652, contains translations of safety
information used throughout this book.
v The PCI Adapter Placement Reference, order number SA38-0538, contains information regarding slot
restrictions for adapters that can be used in this system.
Trademarks
The following terms are trademarks of International Business Machines Corporation in the United States,
other countries, or both:
v AIX
v Electronic Service Agent
v Eserver
v IBM
v LANstreamer
v POWER4
v POWER4+
v pSeries
v Service Director
v SP
Other company, product, and service names may be trademarks or service marks of others.
xviii Eserver pSeries 630 Model 6C4 and Model 6E4 Service Guide
Chapter 1. Reference Information
This chapter provides an overview of the system, including a logical description and a physical overview.
The following additional details pertaining to the system are also provided:
v Memory overview and placement
v General description of the operator panel
v Cabling rules
v System location rules and descriptions
v Power flow
v Data flow
Overview
The pSeries 630 Model 6C4 and Model 6E4 have similar operational capabilities but are packaged
differently.
The Model 6E4 is a deskside system while the Model 6C4 is a 4 EIA-unit drawer designed to be housed in
a 19-inch rack. Both models can be configured as a 1-way to 4-way symmetric multiprocessing (SMP)
system; each can have up to 4 hot-plug disk drives and 6 hot-plug PCI adapters. Both models support
redundant hot-plug power supplies as well as hot-pluggable PCI adapters.
Power is provided through ac power cords. Either model can be set up to use 100-127 V ac or 200-240 V
ac power.
The two media bays can be used to accommodate any of the following drives:
v SCSI DVD-RAM drive
v IDE DVD-ROM drive
v IDE CD-ROM drive
v Diskette drive (special mounting carriage needed)
v Tape drive
Note: A CD-ROM is recommended for use in the base configuration of either model.
1
System Features
Bus Architecture
Depending on your system configuration, four or six PCI-X slotted riser cards are available. The slots are
64-bit capable at 133 MHz, 3.3 volts. If your system has four PCI-X slots, use slots 3 and 4 with PCI
adapters that require high performance. Use slots 1 and 2 with PCI adapters that do not require high
performance. On the six-slotted PCI riser cards, all slots are equal. All slots are capable of using the
full-length PCI-X adapters. The PCI-X slots are numbered on the rear of the chassis, from left to right.
When equipped with POWER4+ processors and a six-slotted PCI riser card, the Model 6C4 and Model
6E4 include six hot-plug PCI-X slots, dual integrated Ultra3 SCSI controllers, dual 10/100 Mbps integrated
Ethernet controllers, and four front-accessible disk bays supporting hot-swappable disks. These disk bays
can accommodate up to 587.2 GB of disk storage using 146.8 GB Ultra3 SCSI disk drives. Two media
bays are used for a CD-ROM, DVD-RAM, DVD-ROM, or another optional media device, such as a tape or
diskette drive. The Converged Service Processor (CSP), including system power control, is also
integrated, along with the native I/O functions such as serial ports, keyboard, and mouse. Also included
are an enhanced I/O subsystem with the implementation of the remote I/O (RIO) interconnect and PCI-X
bus protocols.
The Model 6C4 can support up to two high-density 7311 Model D20 I/O drawers to provide additional
PCI-X slots and disk drive bays. A fully configured system with two I/O drawers has 20 PCI-X slots and 4.1
TB of disk space. Optionally redundant hot-plug cooling fans and power supplies are available.
All PCI-X slots can run either 64-bit or 32-bit adapters. However, a 32-bit adapter operates in a 32-bit
mode and shows no performance advantage while running in a 64-bit slot. The following illustration shows
the PCI adapter slot locations when viewing from the rear of the system.
1 Model 6C4 Using a 4-Slotted PCI
Riser Card
2 Model 6C4 Using a 6-Slotted PCI
Riser Card
2 Eserver pSeries 630 Model 6C4 and Model 6E4 Service Guide
3 Model 6E4 Using a 4-Slotted PCI
Riser Card
4 Model 6E4 Using a 6-Slotted PCI
Riser Card
Processor Cards
The Model 6C4 and Model 6E4 have two processor types and three processor speeds from which to
choose.
The GP processor has a processing speed of 1.0 GHz, while the GQ processors have a processing speed
of either 1.2 GHz or 1.45 GHz.
Use only processor cards of the same type and speed when adding, replacing, or upgrading processor
cards in your system.
Processor cards can be configured in any one of following combinations:
v One 1-way processor card
v Two 1-way processor cards
v One 2-way processor card
v Two 2-way processor cards
Notes:
1. Feature conversions are available for upgrading from a 1-way to a 2-way processor and when
upgrading from a POWER4 to POWER4+ processor.
2. The processor feature conversions must be performed by a service representative.
Memory
v 1 GB to 32 GB ECC (error code correction) DDR (double data rate) SDRAM (synchronous dynamic
random-access memory).
v Memory DIMMs plug into the processor cards (8 DIMM slots per card).
v DIMMs must be populated in quads (four DIMMs). A memory feature consists of a quad. Additional
quads can consist of any memory size.
v A system with a single processor card (1-way or 2-way) can have a maximum of 16 GB of memory.
Media Drives
Typical system configuration consists of two media bays. One of the media bays can be configured with
either an IDE CD-ROM or an IDE DVD-ROM.
v Media bay 1 can accommodate an IDE CD-ROM or IDE DVD-ROM.
v Media bay 2 can accommodate a SCSI DVD-RAM, diskette drive, or tape drive.
Note: The SCSI DVD-RAM can read CD-ROM installation media.
The following media drives are available for the Model 6C4 and Model 6E4.
– Diskette drive
– DVD-RAM drive (4.7 GB capacity)
– 650 MB IDE 48x CD-ROM drive
– 4.7 GB IDE 16x/48x DVD-ROM drive
– 80/160 GB VXA tape drive
– 8 mm 60/150 GB tape drive
– 4 mm 20/40 GB tape drive
Chapter 1. Reference Information 3
Hot-Pluggable Disk Drives
Four hot-pluggable disk-drive bays:
v 18.2 GB to 587.2 GB of disk storage
v The following disk-drive sizes and speeds are available:
– 18.2 GB Ultra3 10K RPM 1 inch
– 36.4 GB Ultra3 10K RPM 1 inch
– 73.4 GB Ultra3 10K RPM 1 inch
– 146.8 GB Ultra3 10K RPM 1 inch
– 36.4 GB Ultra3 15K RPM 1 inch
– 73.4 GB Ultra3 15K RPM 1 inch
– 146.8 GB Ultra3 15K RPM 1 inch
I/O Expansion Drawer
Expansion is provided by adding additional 7311 Model D20 I/O drawers (up to two) for the Model 6C4.
The Model D20 provides additional PCI-X slots and disk drive bays for the Model 6C4.
v Seven hot-plug PCI-X slots, 64-bit, 133 MHz, 3.3 volt
v Up to 12 hot-pluggable disk drive bays
The optional disk backplane consists of two 6-pack disk bays and requires SCSI cables to connect a
required Ultra3 SCSI PCI adapter or Ultra3 SCSI RAID adapter in slot 7 to each of the 6-packs, or two
SCSI adapters (one in slot 4 and one in slot 7 of the I/O drawer).
Power Supplies
Up to two power supplies maximum per system; the second power supply is for redundant power.
v AC input type 100-127 V ac or 200-240 V ac
v Single phase
v Frequency = 47 Hz - 63 Hz
Keyboard
v Standard: 101-key enhanced keyboard
v 101/102 or 106-key enhanced keyboard is also available
Mouse
v Three-button
4 Eserver pSeries 630 Model 6C4 and Model 6E4 Service Guide
Operator Panel
v 32-character LED diagnostics display
v LEDs for power on, attention, SCSI activity, and LAN activity
v Buttons for power on, system reset, and service processor reset switch:
System Reset Button
Dumps AIX (if dump is enabled) and reboots
Service Processor Reset Switch
Resets the service processor (into standby mode). The service processor reset switch is the
pinhole located on the operator panel above the system reset button.
Input/Output Ports
v One 25-pin parallel port (The parallel port is not accessible when in partitioned mode.)
v Keyboard
v Mouse
v Two Ultra3 SCSI (one external Ultra3 SCSI (with VHDCI 4 mini 68-pin port), and one internal Ultra3
SCSI disk drive backplane). VHDCI may require a mini 68-pin connector or FC 2118 mini 68-pin to
68-pin 0.3 meter cable as an additional feature.
v Integrated Drive Electronics (IDE)
v Two System Power Control Network (SPCN) Connectors
v Two RIO Connectors
v Two 10/100 Ethernet (IEEE 802.3 compliant)
v Three serial. Serial port 1 (S1) has two physical connectors, one RJ-48 connector located in front on the
operator panel, and a 9-pin D-shell connector located on the rear of the chassis. The use of the front
port disables the rear S1 port.
1 Serial Port 1 Connector 3 Serial Port 3 Connector
1a Serial Port 1 Front Connector (RJ-48) 4 Parallel Connector
2 Serial Port 2 Connector
Chapter 1. Reference Information 5
Current usage for the serial port connectors are as follows:
Serial Port Number Location Examples of Applicable Usage
Serial Port 1 (S1
Front)
Serial Port 1 (S1
Rear)
Serial Port 2 (S2) Rear of the System Service Processor menus, HACMP, ASCII terminal for the operating
Serial Port 3 (S3) Rear of the System HACMP, UPS (uninterruptible power supply), ASCII terminal for the
Operator Panel Service Agent, PDA system management applications (for example,
handheld devices, laptop systems), Service Processor menus, ASCII
terminal for the operating system console, and modems
Rear of the System Service Processor menus, Service Agent, PDA system management
applications (interface cable required), ASCII terminal for the
operating system console, and modems
system console, and modems
operating system console, and modems
Notes:
1. Serial port 1 is never used to run HACMP or attach a UPS. If you are configuring your system to run
HACMP with a UPS attached, you must connect the HACMP cable to serial port 2 and the UPS
cable to serial port 3. Do not run UPS connected to serial port 2. If you disconnect HACMP, you
must reset the service processor using the pinhole reset switch before running another application.
The service processor pinhole reset switch is located on the operator panel.
2. A modem can be attached to any of the serial ports.
Security Features
On the Model 6C4 and Model 6E4, you can set the following types of passwords to limit access to these
systems:
v General-access password - set only from the service processor menus. It provides limited access to the
service processor menus and is usually available to all users who are allowed to power on the system.
v Privileged-access password - Set from the service processor menus or from System Management
Services (SMS) utilities. Used by the system administrator or root user and allows access to all service
processor functions.
Hardware Management Console (HMC)
The Hardware Management Console (HMC) is an optional feature that allows you to manage configuration
and operation of partitions in a system, as well as add and remove hardware without interrupting system
operation.
In this book, a system that is managed by the HMC is referred to as the managed system. The HMC uses
its serial connection to the managed system to perform various functions. The HMC’s main functions
include the following:
v Detecting, reporting, and storing changes in hardware conditions
v Acting as a service focal point for service representatives to determine an appropriate service strategy
Service representatives use the Service Focal Point application on the HMC to start and end their service
calls. Service Focal Point provides service representatives with serviceable event information, vital product
data (VPD), and diagnostic information.
The HMC is a closed system. Additional applications cannot be loaded on the HMC. All the tasks needed
to maintain the platform, the underlying operating system, and the HMC application code are available by
using the HMC’s management applications.
6 Eserver pSeries 630 Model 6C4 and Model 6E4 Service Guide
Powering the System on and Off
For procedures to power off and power on the system for various system configurations and operating
systems, see “Stopping and Starting Your System” on page 424.
Console
Note: This section applies to a system that does not have an HMC attached.
The firmware starts a console-selection sequence at system boot time if any of the following is true:
v A console has not yet been selected.
v A previous console-selection sequence timed out.
v A change in the system configuration affects the console (for example, keyboard installed or removed,
mouse installed or removed, graphics adapter installed/removed or moved to another PCI slot).
The console-selection sequence allows you to select (from the appropriate input device) any one of the
available console devices. If no console is selected within approximately 60 seconds, serial port 1 (S1) is
selected as the console and the selection sequence times out.
Attention: If an ASCII terminal is attached to serial port 1 (S1), and there is any interaction with this
terminal:
v After OK displays in the operator panel
AND
v Before the power-on sequence is initiated
the firmware will use this terminal as the console, regardless of the previous console selection.
After a console has been selected, the console-selection sequence is started at boot time only if there is a
change in the system configuration (as previously described), or the contents of the system’s nonvolatile
memory (NVRAM) are lost.
Note: Moving an ASCII terminal from one serial port to another (from S1 to S2) cannot be detected by the
firmware, so it does not constitute a configuration change.
You can also initiate a system console-selection sequence from the SMS menus.
Power-On Self-Test
After power is turned on and before the operating system is installed, the system does a power-on self-test
(POST). This test performs checks to ensure that the hardware is functioning correctly before the
operating system is installed. During the POST, a POST screen displays, and POST indicators appear on
the firmware console (if one is connected). The next section describes the POST indicators and functions
that can be accessed during the POST.
POST Indicators
POST indicators indicate tests that are being performed as the system is preparing to load the operating
system. The POST indicators are words that display on the system console. Each time that the system
starts a different step in the POST, a POST indicator word appears on the console. Each word is an
indicator of the tests that are being performed.
Chapter 1. Reference Information 7
The POST screen displays the following words:
Memory Memory test
Keyboard Initialize the keyboard and mouse. The time period for pressing a key to access the
System Management Services, or to initiate a service mode boot is now open. See “POST
Keys” for more information.
Network Self-test on network adapters
SCSI Adapters are being initialized
Speaker Sounds an audible tone at the end of POST
POST Keys
The POST keys, if pressed after the keyboard POST indicator displays and before the last POST indicator
speaker displays, cause the system to start services or to initiate service mode boots used for configuring
the system and diagnosing problems. The keys are described below:
Note: The program function keys (F1-F12) on a keyboard attached to the CEC drawer are not used and
will be ignored. After the keyboard POST indicator displays, you must use the numeric number
keys.
1 Key
The numeric 1 key, when pressed during POST, starts the System Management Services (SMS) interface.
5 Key
The numeric 5 key, when pressed during POST, initiates a system boot in service mode using the default
service mode boot list.
This mode attempts to boot from the first device of each type found in the list. It does not search for other
bootable devices of that type if the first device is not bootable. Instead, it continues to the next device type
in the list. The firmware supports up to five entries in the boot list.
Note: This is the preferred method of loading standalone diagnostics from CD-ROM.
The default boot sequence is:
1. Diskette (if installed)
2. CD-ROM (if installed)
3. Hard file
4. Tape drive (if installed)
5. Network
a. Token ring
b. Ethernet
6 Key
The numeric 6 key works like the numeric 5 key, except that firmware uses the customized service mode
bootlist that was set up in the AIX service aids.
Note: This is the preferred method of loading online diagnostics from the boot hard disk.
8 Eserver pSeries 630 Model 6C4 and Model 6E4 Service Guide
System Unit Locations
Model 6C4 Front View
1 Operator Panel 4 Media Bay
2 Front Serial Port 5 Hot-Plug Disk Drives
3 CD-ROM Drive (optional)
Model 6C4 Rear View
1 PCI-X Slot Access 11a RIO-2 0 Connector
2 Redundant Power Cable Receptacle 11b RIO-2 1 Connector
3 Primary Power Cable Receptacle 12 Serial Connector 2
4 System Power Control Network Connector
SPCN2
5 System Power Control Network Connector
SPCN1
6 Parallel Connector 15 Mouse Connector
7 Hardware Management Console Connector
HMC2
8 Hardware Management Console Connector
HMC1
9 Ethernet Connector 1 18 External SCSI Connector
10 Ethernet Connector 2
13 Serial Connector 3
14 Serial Connector 1
16 Keyboard Connector
17 Rack Indicator
Chapter 1. Reference Information 9
Model 6E4 Front View
1 Operator Panel 4 Media bay
2 Front Serial Connector 5 Hot-Plug Disk Drives
3 CD-ROM Drive
10 Eserver pSeries 630 Model 6C4 and Model 6E4 Service Guide
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