IBM PC SERVER 300, PC SERVER 520, PC SERVER 310 Hardware Maintenance Manual (March 1996)

Download

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IBM PC Servers

Hardware Maintenance Manual

March 1996

Use this manual with the PS/2 Hardware Maintenance Manual

S30H-2501-01

IBM

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Note

Before using this information and the product it supports, be sure to read the general information under “Notices” in your manual.

Second Edition (March 1996) The following paragraph does not apply to the United

Kingdom or any country where such provisions are inconsistent with local law: INTERNATIONAL

BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to you.

This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. IBM may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time.

It is possible that this publication may contain reference to, or information about, IBM products (machines and programs), programming, or services that are not announced in your country. Such references or information must not be construed to mean that IBM intends to announce such IBM products, programming, or services in your country.

Requests for technical information about IBM products should be made to your IBM reseller or IBM marketing representative.

Note to U.S. Government users–Documentation related to Restricted rights–Use, duplication, or disclosure is subject to restrictions set forth in GSA ADP Schedule Contract with IBM Corp.

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About This Supplement

This supplement contains diagnostic information, Symptom-to-FRU Indexes, service information, error codes, error messages, and configuration information for the following PC Servers and Expansion Enclosures.

 300 Type 8640  310 Type 8639  320 Type 8640  500 Type 8641  500 System/390 Type 8641  520 Type 8641  720 Type 8642  SCSI Multi-Storage Enclosure Type 3517  Enterprise Expansion Enclosure Type 3518

This supplement should be used with the advanced diagnostic tests and the information in the IBM

System/2 Hardware Maintenance Manual

83G8990, form number S52G-9971) to troubleshoot problems effectively.

Important

This manual is intended for trained servicers who are familiar with IBM PC Server products.

Before servicing an IBM product, be sure to review “Safety Information” on page 456.

Personal

(part number

iii

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Related Publications

The following publications are available for IBM products. For more information, contact IBM or an IBM Authorized Dealer.

For Information About See Publication

PS/2 Computers IBM Personal System/2

PS/ValuePoint Computers IBM PS/ValuePoint

Laptop, Notebook, Portable, and ThinkPad Computers (L40, CL57, N45, N51, P70/P75, ThinkPad 300, 350, 500, 510, 710T, Expansion Unit, Dock I, Dock II)

ThinkPad Computers (ThinkPad 340, 355, 360, 370, 700, 701, 720, 750,

755) ThinkPad Computers

(ThinkPad 365, 760)

Monitors (Displays) (February 1993)

Monitors (December 1993)

IBM Monitors (P Series) (February 1996)

IBM 2248 Monitor (February 1996)

Disk Array technology overview and using the IBM RAID Configuration Program

Installation Planning for Personal System/2 computers

Installation Planning for Advanced Personal System/2 Servers

Hardware Maintenance Manual (S52G-9971)

Hardware Maintenance Service and Reference (S61G-1423)

IBM Mobile Systems Hardware Maintenance Manual Volume 1 (S82G-1501)

IBM Mobile Systems Hardware Maintenance Manual Volume 2 (S82G-1502)

IBM Mobile Systems Hardware Maintenance Manual Volume 3 (S82G-1503)

IBM PS/2 Display HMM Volume 1 (SA38-0053)

IBM Color Monitor HMM Volume 2 (S71G-4197)

IBM Monitor HMM Volume 3 (S52H-3679)

IBM Monitor HMM Volume 4 (S52H-3739)

Configuring Your Disk Array booklet (S82G-1506)

Personal System/2 Installation Planning and Beyond (G41G-2927)

Advanced PS/2 Servers Planning and Selection Guide (GG24-3927)

iv PC Server HMM

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About This Supplement .............. iii

Related Publications . . . . . . . . . . . . . . . iv

General Checkout/Diagnostics QAPlus/PRO ... 3

General Checkout (QAPlus/PRO) ......... 4

Diagnostics (QAPlus/PRO) . . . . . . . . . . . . 5

PC Server 300 - Type 8640 ............ 15

Features . . . . . . . . . . . . . . . . . . . . . 17

Diagnostics and Test Information ......... 18

Additional Service Information ........... 18

Locations (486DX2 System Board) ......... 25

Locations (Pentium System Board) ......... 29

Symptom-to-FRU Index . . . . . . . . . . . . . . 32

Parts Listing . . . . . . . . . . . . . . . . . . . 47

PC Server 310 - Type 8639 ............ 53

Features . . . . . . . . . . . . . . . . . . . . . 55

Diagnostics and Test Information ......... 56

Additional Service Information ........... 67

Locations . . . . . . . . . . . . . . . . . . . . . 89

Symptom-to-FRU Index Supplement ........ 95

Parts Listings . . . . . . . . . . . . . . . . . . 119

PC Server 320 - Type 8640 ........... 127

Features . . . . . . . . . . . . . . . . . . . . 128

Diagnostics and Test Information ........ 129

Additional Service Information .......... 130

Locations . . . . . . . . . . . . . . . . . . . . 155

Symptom-to-FRU Index . . . . . . . . . . . . . 164

Parts Listings . . . . . . . . . . . . . . . . . . 169

PC Server 500 - Type 8641 ........... 177

Features . . . . . . . . . . . . . . . . . . . . 178

Diagnostics and Test Information ........ 178

Additional Service Information .......... 179

Locations (System Board) ............ 208

Symptom-to-FRU Index . . . . . . . . . . . . . 209

Parts Listing . . . . . . . . . . . . . . . . . . 218

IBM PC Server 500 System/390 - Type 8641 . . 221

Features . . . . . . . . . . . . . . . . . . . . 222

Diagnostics and Test Information ........ 223

Additional Service Information .......... 223

Locations . . . . . . . . . . . . . . . . . . . . 241

Parts Listing . . . . . . . . . . . . . . . . . . 241

PC Server 520 - Type 8641 ........... 243

Features . . . . . . . . . . . . . . . . . . . . 245

Diagnostics and Test Information (Models EZO, EZV,

EZL, EZS, EZE) ................ 248

 Copyright IBM Corp. 1996 v

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Diagnostics and Test Information (Models MZO, MZV,

MZS, MZE, MZL) ............... 251

Additional Service Information .......... 256

Locations (Models EZO, EZV, EZL, EZS, EZE) . . 294 Locations (Models MZO, MZV, MZS, MZE, MZL) . 301

Symptom-to-FRU Index . . . . . . . . . . . . . 308

Parts Listings . . . . . . . . . . . . . . . . . . 318

PC Server 720 - Type 8642 ........... 325

Features . . . . . . . . . . . . . . . . . . . . 327

Diagnostic Information . . . . . . . . . . . . . . 328

Additional Service Information .......... 330

Locations . . . . . . . . . . . . . . . . . . . . 370

Symptom-to-FRU Index . . . . . . . . . . . . . 376

Parts Listing . . . . . . . . . . . . . . . . . . 399

SCSI Multi-Storage Enclosure - Type 3517 ... 405

Features . . . . . . . . . . . . . . . . . . . . 406

Diagnostics and Test Information ........ 407

Additional Service Information .......... 407

Locations . . . . . . . . . . . . . . . . . . . . 412

Symptom-to-FRU Index Supplement ....... 416

Parts Listing . . . . . . . . . . . . . . . . . . 420

PC Server Enterprise Expansion Enclosure - Type

3518 . . . . . . . . . . . . . . . . . . . . . 423

Features . . . . . . . . . . . . . . . . . . . . 424

Diagnostics and Test Information ........ 425

Additional Service Information .......... 426

Locations . . . . . . . . . . . . . . . . . . . . 434

Symptom-to-FRU Index . . . . . . . . . . . . . 446

Parts Listings . . . . . . . . . . . . . . . . . . 448

Related Service Information .......... 453

Safety Information . . . . . . . . . . . . . . . 456

Battery Notice . . . . . . . . . . . . . . . . . 461

Disk Array Configuration ............. 461

Drive Maintenance . . . . . . . . . . . . . . . 479

Display . . . . . . . . . . . . . . . . . . . . . 490

Ethernet Quad-BT and -B2 PeerMaster Micro

Channel Adapters . . . . . . . . . . . . . . . 490

External SCSI Devices ............. 508

Hot-Swap Backplane (FRU No. 06H8388) .... 512

IDE Controllers . . . . . . . . . . . . . . . . . 513

Installing an Uninterruptible Power Supply .... 514

Keyboard . . . . . . . . . . . . . . . . . . . . 515

Multiple Fixed Disk Drive Replacement (RAID Array) 515 Network Adapters Supported (Dual Processor

Servers) . . . . . . . . . . . . . . . . . . . 518

OS/2 Trap Errors ................ 519

PC Server Flash/Diagnostics/CMOS Access

Information . . . . . . . . . . . . . . . . . . 522

Printer . . . . . . . . . . . . . . . . . . . . . 524

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SCSI Fast/Wide PCI Adaptec Adapters

(AHA-2940/2940W) . . . . . . . . . . . . . . 525

SCSISelect Utility Program ........... 547

Setting the Motor-Start Jumper ......... 549

ServerGuide . . . . . . . . . . . . . . . . . . 550

Software/Hardware Mismatch Problems ..... 550

Undetermined Problems . . . . . . . . . . . . . 552

Problem Determination Tips ........... 553

Phone Numbers, U.S. and Canada ........ 555

Trademarks . . . . . . . . . . . . . . . . . . 557

Contents vii

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General Checkout/Diagnostics QAPlus/PRO

The following Maintenance Analysis Procedure (MAP) and diagnostic information should be used to isolate problems on servers that are supported by the QAPLus/PRO Diagnostics test.

 Copyright IBM Corp. 1996 3

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General Checkout (QAPlus/PRO)

This general checkout procedure is for computers that are supported by the QAPlus/PRO Diagnostics test.

Diagnostic error messages appear when a test program finds a problem with a hardware option. For the test programs to properly determine if a test

Aborted

, the test programs check the error-return code at

test completion. (See “Return Codes” on page 7.) General error messages appear if a problem or conflict is

found by an application program, the operating system, or both. For an explanation of these messages, refer to the information supplied with that software package.

Notes

1. If multiple error codes are displayed, diagnose the first error code displayed.

2. If the computer hangs with a POST error, go to the "Symptom-to-FRU Index" for the system you are servicing.

3. If the computer hangs and no error is displayed, go to “Undetermined Problems” on page 552.

4. If a device cannot be select from the Module Test menu, that device may be defective.

001

– Power-off the computer and all external devices. – Check all cables and power cords. – Set all display controls to the middle position. – Insert the QAPlus/PRO Diagnostics diskette into drive A. – Power-on all external devices. – Power-on the computer. – Check for the following responses:

1. One beep.

2. Readable instructions or the Main Menu.

DID YOU RECEIVE THE CORRECT RESPONSES? Yes No

Passed, Failed

, or

002

Find the failure symptom in the "Symptom-to-FRU Index" for the system you are servicing.

003

Run the Advanced Diagnostics Test. If necessary, refer to “Diagnostics (QAPlus/PRO)” on page 5. If you receive an error, go to the "Symptom-to-FRU Index" for the system you are servicing.

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Diagnostics (QAPlus/PRO)

The following tools are available to help identify and resolve hardware-related problems:

 Power-on self-test (POST)  POST Beep Codes

 Test programs  Error messages  Diagnostics Diskette

Power-On Self-Test (POST)

Each time you turn on the system, it performs a series of tests that check the operation of the system and some options. This series of tests is called the

self-test

, or

POST

. POST does the following:

 Checks some basic system-board operations  Checks the memory operation  Starts the video operation  Verifies that the diskette drives are working  Verifies that the hard disk drive is working

If the POST finishes without detecting any problems, a single beep sounds and the first screen of your operating system or application program appears.

If the POST detects a problem, an error message appears on your screen. A single problem can cause several error messages to appear. When you correct the cause of the first error message, the other error messages probably will not appear on the screen the next time you turn on the system.

power-on

POST Beep Codes

The Power On Self-Test generates a beeping sound to indicate successful completion of POST or to indicate that the tests detect an error.

One beep and the appearance of text on the display indicates successful completion of the POST. More than one beep indicates that the POST detects an error.

Test Programs

The QAPlus/PRO test programs, developed by DiagSoft for IBM, are the primary method of testing the PC Server. You can use them to test the IBM components of the system and some external devices. The amount of time required to test all components depends on the number of components. The more optional adapters and devices you have attached to your system, the longer the testing takes.

The test programs on the Diagnostic Diskette include the following features:

General Checkout/Diagnostics QAPlus/PRO

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Feature Description

Advanced Diagnostic Tests

Flexible Test Control

Identifies most problems associated with the following major components:

 System board

 Hard disk drives  Diskette drives  CD-ROM drives  RAM

 Serial and parallel ports  Video adapter  Printer  Keyboard  Mouse

Allows you to:

 Run groups of tests in batch

 Specify parameters to use for each test

(for example, video modes, disk cylinders, port addresses, and so on)

 Specify the number of passes you want

to run (one to continuous)

 Log the test results to a text dBase

(DBF) format file

 Save all test settings for future use

 View System Information

 View the server's configuration

information. (For example, you can view the IRQ/DMA assignments, memory usage, device drivers, and so on.)

 Select System Utilities

 Run a low-level format also contains

system utilities.

 Format a diskette

Error Messages

Messages generated by the software—the operating system or application programs—generally are text messages, but they also can be numeric. Basically, there are five types of error messages.

 POST error messages  Diagnostic error messages  POST beep codes  Software generated messages.

 Multiple messages

Error Message

POST Error Messages

POST Beep Codes

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Description

Displayed when POST finds problems with the hardware or detects a change in the hardware configuration.

Sounds emitted from the speaker if POST finds a problem. One beep indicates POST completed successfully. Multiple beeps indicate a problem was found by the POST.

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Error Message

Diagnostic Error Messages

Software Generated Error Messages

Multiple Messages

Description

Displayed when a test program finds a problem with a hardware option.

Displayed if a problem or conflict is found by an application program, the operating system, or both. For an explanation of these messages, refer to the information supplied with that software package.

The first error that occurs can causes additional errors. Follow the suggested action of the first error displayed. In this case, the system displays more than one error message. Always follow the suggested action instructions for the displayed.

first

error message

Return Codes

For the test programs to properly determine if a test

Passed, Failed

error-return code at test completion. To register the test properly in the test log, the test programs must generate one of the following return codes:

Return Code

0 Indicates that the device passed its test. 1 Indicated that the device failed its test. 2 or

greater

, or

Aborted

, the test programs check the

Description

Indicates that the test stopped or was aborted.

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Using the Test Programs

The test programs provide advanced functions and utilities for power users and service or support professionals to troubleshoot even the most difficult problems.

Program Navigation: You can maneuver within the

test programs by typing the first letter of a menu choice, using the function keys, or using command-line options.

Using the First Letter of a Menu Choice

Throughout the test programs, pressing the first letter of an option on a menu is the same as moving to that item with the cursor and pressing Enter; however, this function is not enabled on Test Group Screens.

Using the Function Keys

Use the following keys to maneuver throughout the test programs:

Keys Action

Enter Select an item, run the test module, or run

Down Arrow (↓)

Up Arrow (↑)

F1 Calls up the appropriate Help information.

Esc Go back to the previous menu

the test Moves the cursor down

Moves the cursor up

Use the up arrow key (↑) or the down arrow key (↓) to scroll through the information. Pressing F1 from within a Help screen provides a help index from which you can select different categories. One of the important help categories is function key usage. Pressing Esc exits Help and returns to where you left off.

Additional functions are available in the Test Module Selection screen and the Test Group screen using the following keys:

Keys Action Tab Move to test group (or move to parameters) Spacebar Toggle modules on/off (or toggle tests on/off) F2 View test results log F10 Local menu

+ Next logical unit number (for example, LUN 1,

− Previous logical unit number

LUN 2, and so on)

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Command Line Options

The following Command Line Options are available when initially starting the diagnostic program from within its directory.

Type QAPLPRO/XXX (where /XXX represents one of the following from the list below) then press Enter.

Command Action

/B&W The /B&W command line option forces the

/LOG=file The /LOG=file command line option directs

/INT10 The /INT10 command line option forces the

/OXXX The /OXXX command line option, where

/USRCONFIG =file

/SCRIPT =file[,R]

program to load in Black and White (Monochrome) mode, which is often more readable on laptop computers.

the test programs to start using a specified Error Log file.

test programs to use the BIOS for screen writes.

XXX=test group (for example, MBD/MEM/VID/HDU/FDU/KBD/COM/LPT, and so on), omits the designated test group from testing.

The /USERCONFIG=file command line option tells the test programs to look for a user diagnostic configuration file other than the default USERDIAG.CFG.

The /SCRIPT=file[,R] command line option with the “,R” runs the selected script. Please see “Scripting” on page 10 for a description of scripting.

Note: You can use a “–” instead of a “/” as

the command line switch.

Viewing the Test Groups: As you move the

cursor bar up or down in the Test Module Selection window, the right hand screen changes to show the attributes, parameters, and the selected tests of the corresponding Test Group. The diamond “♦” mark indicates a module selected for testing.

The indicated attributes are characteristics of the selected test module that are used by the test programs to determine which tests to run or how to run selected tests. Attributes are also used to limit the allowable range of parameters (for example, – ending cylinder).

Parameters are values you select to establish the scope of tests. For example, you can select Extended Memory testing parameters and limit the testing to a specific range of test blocks by specifying the starting and ending memory block. This might be appropriate if prior experience indicates that problems are likely to exist in a

General Checkout/Diagnostics QAPlus/PRO 9

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specific area of memory. By selecting these limiting parameters, you reduce memory testing time.

Scripting: Scripting allows you to select specific

groups of tests, testing parameters, and options. Your selection is saved for later use as a test a test script, first select all the appropriate test groups and specific tests you want to run from the Module Testing section under Diagnostics. You should also select appropriate testing parameters and options. See “Program Navigation” on page 8, for instructions to save a test script.

Script

. To set up

Changing Logical Unit Numbers: In some

instances, you can have more than one logical unit number (LUN) for a particular module. LUNs represent individual devices within a test group or module. For example, you might have two diskette drives or two hard disk drives; or, you might have base, extended, shadow, and cache memory installed in the computer. This configuration might result in as many as four or five different LUNs in the Memory Test Group. Or you might have base, extended, shadow, and cache memory installed in the system which might result in as many as four or five different LUNs in the Memory Test Group.

From either the Module Test Menu or the Test Group window, you can change to a different LUN (where applicable) by pressing the plus (+) key (next LUN), or the minus (−) key (previous LUN).

Test Group Specifications: In the

upper-right-hand portion of the testing screen (or just the upper portion if you switched to an individual test group screen) are the specifications for the related test group.

Note: In the Hard Disk Test Group specification area, if a

software program was to compress your drive, the indicated size is the compressed size of the logical drive.

Starting the QAPlus/PRO Diagnostics Diskette

1. Insert the QAPlus/PRO Diagnostics Diskette into drive A.

2. Power-on the computer.

3. When the QAPlus/PRO Diagnostics Main Menu is displayed, press Ctrl+A.

4. Select Diagnostics; then, press Enter.

5. Follow the instructions that appear on your screen. If an error is displayed, go to the "Symptom-to-FRU Index" for the system you are servicing.

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Module Testing Mode

If the test programs do not find a problem, or you want to perform in-depth testing, the Module Testing mode provides a method to run individual tests on a single module. For example, you can run an individual test for the diskette drive, or you can run groups of tests for several modules.

In the Module Testing mode, you can define how many times each test should run and how the test program should log the errors.

To start the Module Testing mode:

1. Start the diagnostics diskette. See “Starting the QAPlus/PRO Diagnostics Diskette” on page 10.

2. Select Diagnostic from the Main Menu.

3. Select Module Tests from the next menu.

4. Use the up and down arrow keys (↑ and ↓) to move the highlight bar from one selection to the next.

5. Follow the instructions on the screen.

Note: As you scroll down the selection menu, the Test

Group window to the right changes to correspond to the highlighted Module.

Running Selected Module Tests

To run all selected tests for a test group:

1. Use the up and down arrow keys (↑ and ↓) to move the cursor to your selection.

2. Press Enter.

Note: A “♦” appears next to your selection.

Running All Selected Modules

To run all selected test modules:

1. Use the down arrow key (↓) to move the cursor to the last choice, Run All Selected Modules.

2. Press Enter.

Note: A “♦” appears next to your selection.

Changing Selected Tests in Test Groups

To change selected tests in a Test Group:

1. In the Module Tests Menu, use the up and down arrow keys (↑ and ↓) to move the cursor to your selection.

2. Press Tab to move into the expanded Test Group window.

3. Scroll to the test you want to select or deselect. Warning: Items indicated by a directly adjacent “*”

(red text on color screens) are destructive tests.

4. Press the spacebar at the highlighted test to toggle between select (indicated by a “♦”) and deselect.

General Checkout/Diagnostics QAPlus/PRO

Page 17

Note: Pressing the first letter of a test does not

activate the test, unlike menu operation.

5. Press Enter.

Running an Individual Test

To run an individual test:

1. Use the up and down arrow keys (↑ and ↓) to move to the highlighted bar to the test you want to run.

2. Press Enter to run the test. Note: The results of the test appear in the

lower-right-hand Test Log window. Also, if you enabled Test Logging, the results are recorded in the Test Log.

3. When the test completes, press Esc to return to the Test Group Menu.

Stopping the Tests: To stop running a specific test

or stop testing after you have started a test, press Esc while the test is running. The test pauses at the first possible opportunity, and the Skip/Abort Test Menu appears with the following options:

Option Action

Continue The test program begins testing where it left

Skip to next test

Skip to next group

Abort all tests

off. The test program skips the current test, but

remaining tests for the selected Test Module continue.

The test program skips the remaining tests in the current test group.

The test program stops and returns to the previous menu.

QAPlus/PRO Diagnostics Control Keys: The

following is a list of the QAPlus/PRO Diagnostics Control Keys, when used and a description of the diagnostics response.

Control Keys

Ctrl+A Main Menu Allows you to select test from

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When Used Diagnostics Response

the sub menus that are highlighted with red letters.

Attention

If selected, these tests will erase the information stored on the diskette or hard disk drive.

Page 18

Control Keys

Up and Down Arrow Keys

Space Bar

Tab Key

+/− Keys

When Used Diagnostics Response

Main Menu Module Test Menu Test Group Menu

Module Test Menu Test Group Menu

Main Menu Module Test Menu

Test Group Menu

Highlights an item you want to select.

Adds a diamond to the left of the highlighted test. The test will run when Run All Selected is highlighted and the Enter key is pressed. Also removes the diamond to the left of the item. The test will not run when Run All Selected is highlighted and the Enter key is pressed.

Selects the additional test for the menu you are in.

Selects additional test. The LUN displayed on the top right Test Group Menu shows which test is selected and how and remain (example LUN 1 of 2).

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Page 19

PC Server 300 - Type 8640

Features . . . . . . . . . . . . . . . . . . . . . 17

Diagnostics and Test Information ......... 18

Additional Service Information ........... 18

Adapters Supported . . . . . . . . . . . . . . 18

Memory . . . . . . . . . . . . . . . . . . . . 19

Power Supply Voltages ............ 20

Setup (BIOS Utility) .............. 21

Starting Setup During the POST ....... 21

System Utilities . . . . . . . . . . . . . . . . 21

Formatting Diskettes . . . . . . . . . . . . 21

Using the Low-Level Format Program .... 22

When To Use the Low-Level Format Program 22

Hard Disk Drive Preparation ......... 22

File Editor . . . . . . . . . . . . . . . . . 22

File Edit Function Key Usage ........ 23

System Board Replacement .......... 24

Locations (486DX2 System Board) ......... 25

Jumper Settings (486DX2 System Board) .... 26

Jumper Settings (Central Processing Unit (CPU)

Selection) . . . . . . . . . . . . . . . . 26

ISA IDE Selection ............. 26

Keyboard Selection . . . . . . . . . . . . . 26

Tag Selection . . . . . . . . . . . . . . . 26

BIOS Mode Selection ............ 27

DPU Selection . . . . . . . . . . . . . . . 27

PCI Port Selection ............. 27

PCI Compilant IRQ Jumper Header ..... 27

Cache Selections . . . . . . . . . . . . . . 27

PCI IDE Selection ............. 28

Reserved Jumpers . . . . . . . . . . . . . 28

Locations (Pentium System Board) ......... 29

Jumper Settings (Pentium System Board) .... 29

Parity Check Selections ........... 29

DRQ Selection . . . . . . . . . . . . . . . 29

Secondary Cache Selection ......... 29

Default Settings . . . . . . . . . . . . . . 30

Cache Selections . . . . . . . . . . . . . . 30

DACK Selection . . . . . . . . . . . . . . 30

Keyboard Selection . . . . . . . . . . . . . 30

Clock Selection . . . . . . . . . . . . . . . 30

Pentium Clock Selection .......... 30

BIOS Mode Selection ............ 31

Secondary Cache Selection ......... 31

W17 IRQ Selection ............. 31

Reserved Jumpers . . . . . . . . . . . . . 31

Symptom-to-FRU Index . . . . . . . . . . . . . . 32

No Beep Symptoms .............. 33

Beep Symptoms . . . . . . . . . . . . . . . . 34

Error Codes . . . . . . . . . . . . . . . . . . 36

Error Messages . . . . . . . . . . . . . . . . 39

Miscellaneous Error Messages ......... 46

 Copyright IBM Corp. 1996 15

Page 20

Parts Listing . . . . . . . . . . . . . . . . . . . 47

System . . . . . . . . . . . . . . . . . . . . 48

Keyboards (101/102 Key) ........... 50

Power Cords . . . . . . . . . . . . . . . . . 51

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Features

The following table contains the features for PC Server 300 - Type 8640 computers.

Machine Type Feature Description

8640-0N0, 1N0 Processor

8640-0NJ, 1NJ Processor

8640-0P0, 1P0 Processor

8640-0PT, 1PT Processor

SVGA for AP and EMEA only.

Video Slots/Bays Memory Selectable Startup Hard Disk Drive

486DX2-66MHz VGA/SVGA 8/9 8/128MB Yes Shipped to order or without a drive

486DX2-66MHz VGA/SVGA 8/9 8/128MB Yes 728MB IDE

Pentium-60MHz VGA/SVGA 8/9 16/192MB Yes Shipped to order or without a drive

Pentium-60MHz VGA/SVGA 8/9 16/192MB Yes 1GB SCSI

PC Server 300 - Type 8640 17

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Diagnostics and Test Information

The following list contains problems and references for diagnosing a PC Server 300 Type 8640.

Notes

 The QAPlus/PRO diagnostic program recognizes

the primary processor as LUN 1 and the secondary processor as LUN 2. During testing the program automatically tests LUN 1. You must select LUN 2 if you want the program to test the secondary processor.

 The type of DASD diagnostics required to test

the hard disk controller (adapter) and drives is determined by the type of hard disk adapter installed in the computer.

 Always start with “General Checkout

(QAPlus/PRO)” on page 4.

Problem Reference

Error Codes/Error Messages

DASD Adapter Problems For non-disk-array models, see

Memory “Symptom-to-FRU Index” on

Power Supply Voltages “Power Supply Voltages” on

Miscellaneous “Symptom-to-FRU Index” on

“Symptom-to-FRU Index” on page 32.

“SCSISelect Utility Program” on page 547.

SCSI-2 Fast/Wide PCI-Bus RAID Adapter, see “Disk Array Configuration” on page 461.

page 32.

page 20.

page 32.

Additional Service Information

The following additional service information is for the PC Server 300 Type 8640.

 “Adapters Supported”

 “Memory” on page 19  “Power Supply Voltages” on page 20  “Setup (BIOS Utility)” on page 21  “System Utilities” on page 21  “System Board Replacement” on page 24

Adapters Supported

The PC Server 300 - Type 8640 supports Industry Standard Architecture (ISA), Extended Industry Standard Architecture (EISA), and Peripheral Component Interconnect (PCI) adapters.

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The connectors and the location of the components on the supported adapters are shown below.

Memory

The PC Server 300 - Type 8640 has four, 36-bit (72-pin) SIMM sockets on the system board. The system board can accommodate memory from 8MB up to 128MB (192MB on some models).

The following are the memory requirements for the PC Server 300 - Type 8640 computer:

 At least two SIMM sockets must be filled. Start with

bank 0, then work your way up.

 The SIMMs must be rated at 70NS or better.  Recommended that the SIMMs have tin-lead

contacts.

 Banks 0 and 1 must have the same size memory

installed.

 If memory is installed in banks 2 and 3, the memory

for Banks 2 and 3 be the same size.

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Power Supply Voltages

Note: Verify that the voltage-select switch (if applicable)

is set for the correct voltage.

If the power-on indicator is not on, and if the power-supply fan is not running, check the power cord for proper installation and continuity.

If the power cord is OK, either the power supply is defective or a defective device is causing the power supply to shut off. Check the power supply voltages.

If the voltages are incorrect, replace the power supply. If the voltages are correct, and the Symptom-to-FRU index does not solve the problem, go to “Undetermined Problems” on page 552.

−Lead Pin

5,6 5,6 5,6 5,6

+Lead Pin

1 2 3 4

V dc Minimum

Power Good +4.8V +11.52V

−10.8V

−Lead Pin

1,2 1,2 1,2 1,2

+Lead Pin

3 4 5 6

V dc Minimum

−4.5V +4.8V +4.8V +4.8V

−Lead Pin

4, 5, 6 1, 2, 3 +4.8V +5.25V

+Lead Pin

V dc Minimum

V dc Maximum

+5.25V +12.60V

−13.2V

V dc Maximum

−5.5V +5.25V +5.25V +5.25V

V dc Maximum

20 PC Server HMM

Page 25

P4 and P6

−Lead Pin

2,3 2,3

+Lead Pin

1 4

V dc Minimum

+4.8V +11.52V

V dc Maximum

+5.25V +12.6V

P5, P7, and P8

−Lead Pin

2,3 2,3

+Lead Pin

1 4

V dc Minimum

+11.52V +4.8V

V dc Maximum

+12.6V +5.25V

Setup (BIOS Utility)

You can start the Setup Utility program during the POST or in any DOS Full Screen. However, the procedure for starting the Setup Utility program during the POST depends on the machine type of the computer you are servicing.

Notes:

1. If a configuration error occurs during POST, press F1 to bypass the error. (A configuration error message appears before the operating system loads.)

2. Do not start the Setup Utility while using the EISA Configuration diskette.

3. The EISA Configuration diskette must be used to configure computers that have a EISA configuration. For information on how to use the EISA Configuration diskette, refer to the documentation shipped with the system.

4. The procedure for starting the Set Utility will not work in an OS/2 DOS Window.

Starting Setup During the POST: To start the

program during the POST do the following.

1. Power-On the computer.

2. During the POST memory test, press and then release the Spacebar; then press and release the

CTR+ALT+S keys simultaneously.

System Utilities

The Diagnostic Diskette contains utilities for formatting diskettes, performing a low-level format on a hard disk, and editing.

Formatting Diskettes: To format a diskette within

the Diagnostic programs, select one of the following options:

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Format A: high density — 1.44MB Format A: low density — 720KB Format B: high density — 1.44MB Format B: low density — 720KB

After selecting one of the above options to format a diskette, follow the instructions that appear on the screen.

Using the Low-Level Format Program:

Depending on the hard disk capacity, the Low-Level Format program could take up to two hours.

When To Use the Low-Level Format Program

Use the Low-Level Format program:

 When you are installing software that requires a

low-level format

 When you get recurring messages from the test

programs directing you to run the Low-Level Format program on the hard disk

 As a last resort before replacing a failing hard disk

drive

Hard Disk Drive Preparation: When the

Low-Level Format program is finished, restore to the hard disk all the files that you previously backed up.

1. Partition the remainder of the hard disk for your operating system. (The commands vary with the operating system. Refer to your operating-system manual for instructions.)

2. Format the hard disk using your operating system. (The commands vary with the operating system. Refer to your operating-system manual for instructions.)

3. Install the operating system.

You are now ready to restore the files.

File Editor: The File Editor is an ASCII text editor that

uses simple function key commands. To access the File Editor:

1. Select File Editor from the Enter.

2. Insert a diskette into Drive A or Drive B before selecting the file you want to edit, then select the file you want to edit from the Files selection box.

3. Make your changes. The arrow keys move the cursor, and the function keys perform search and block editing functions. (See “File Edit Function Key Usage” on page 23.)

Utility Menu

22 PC Server HMM

; then press

Page 27

4. When you are done, press F10 to update the file with the changes you made, or press Esc to quit the editing process without saving the changes.

File Edit Function Key Usage The following

information describes the function of the function keys and keyboard keys when you are using the File Editor.

Key Description

Arrows Move the cursor to the place in the text

Home Press Home once, to move the cursor to the

End Press End once, to move the cursor to the

F2 Press F2. to be in search mode, You are

F3 Press F3, to find the next occurrence of a

F4 Press F4, to mark the start of a block of text

F5 Press F5, to complete the block marking

F6 Press F6 while the cursor is within the active

F7 To copy an active (marked) block of text to a

F8 To delete an active (marked) block of text,

where you want to make changes.

start of the current line. Press Home twice, to move to the beginning of the file. Press Home three times, to move to the beginning of the file.

end of the current line. Press End twice, to move the cursor to the end of the current screen. Press End three times, to move the end of the file.

prompted to enter the search word or words on a reverse highlighted line at the bottom of the File Edit Screen. After typing in the search word, press Enter.

search word.

(if you have not previously marked it). If you previously marked the block of text, pressing this key unmarks the text block.

(started with F4). If you did not previously press F4 to start marking a block of text, F5 is ignored.

block to move an active (marked) block of text. Move the cursor to the new location where the active block is to be moved, then press F6 again. If there is no active block of text, F6 is ignored.

new location, move the cursor to the new location and then press F7. If there is no active block of text F7 is ignored.

move the cursor within the active block and press F8. If there is no active block of text, F8 is ignored.

PC Server 300 - Type 8640 23

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Key Description F10 Press F10, to save all changes and exit the

Notes:

1. Always make a backup copy on a self-starting diskette of the AUTOEXEC.BAT and CONFIG.SYS files

2. The default text editing mode of the File Editor is the insert mode. To toggle between overtype and insert modes, press Insert.

file.

before

making any changes.

System Board Replacement

Type 8640 computers have one or two processors, and other components installed on the system board. When replacing the system board, remove all of the installed components from the old system board and install them on the new system board. If the problem remains, check the following:

 The primary processor is installed and seated

correctly in socket U2 on the system board.

 If installed, the secondary processor is seated

correctly in socket U3 on the system board.

 All other components removed from the old system

board are installed and seated correctly on the new system board.

Note

If the processor(s) are not seated correctly, intermittent problems can occur.

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Locations (486DX2 System Board)

.1/ Memory connectors (U31, U32, U33, and

U34)

.2/ Processor socket

.3/ ISA-IDE hard disk drive LED jumper (W46) .4/ PCI-IDE hard disk drive LED jumper (W39) .5/ Power LED pins 1-3 (W12) .6/ Speaker connector (J5) .7/ EISA slots (J12, J13, J14, 15, and J16) .8/ PCI slots (J18, J19, and J20)

.9/ Mouse port (J2) .1ð/ PCI-IDE hard disk drive connector (J21) .11/ Keyboard port (J1) .12/ Serial port, COM1 (J11) .13/ Power supply connector, P2 (J7) .14/ Power supply connector, P1 (J6) .15/ Serial port, COM2 (J10) .16/ Parallel port (J8) .17/ Diskette drive connector (J9) .18/ Real-time clock socket .19/ IDE 2 hard disk drive connector (J22)

PC Server 300 - Type 8640

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Jumper Settings (486DX2 System Board)

A label (diagram) showing the following jumper locations is located on the top of the base frame assembly inside the system unit.

Jumper Settings (Central Processing Unit (CPU) Selection)

Jumper Configuration Setting

W2 486SX

All other CPUs (Default)

W3 P24T CPU

All others CPUs (Default)

W16 25MHz

33MHz (Default)

W20 25MHz

33MHz (Default)

W33 DX4

DX4 internal double clock 468SX, DX2, DX, and DX4 internal clock tripler (Default)

ISA IDE Selection

Jumper Configuration Setting

W42 ISA IDE uses ISA IRQ 14

ISA IDE uses ISA IRQ 15

W43 ISA IDE uses DMA channel 6

ISA IDE uses DMA channel 7 ISA IDE uses P10 transfer (Default)

Pins 2-3 1-2 & 3-4

Not installed Installed

Installed Not installed

Pins 1-2 Pins 2-3 Not installed

Pins 1-2 Pins 2-3

Pins 1-2 Pins 2-3 Not installed

Keyboard Selection

Jumper Configuration Setting

W10 PS/2 Mouse installed (Default)

PS/2 Mouse not installed

Installed Not installed

Tag Selection

Jumper Configuration Setting

W24 7-Bit Tag

8-Bit Tag 9-Bit Tag (Default) Illegal

W26 7-Bit Tag

8-Bit Tag 9-Bit Tag (Default) Illegal

26 PC Server HMM

Not installed Installed Installed Not installed

Installed Installed Not Installed Not installed

Page 31

BIOS Mode Selection

Jumper Configuration Setting

W6 BIOS in normal mode (Default)

BIOS in boot recovery mode

Pins 2-3 Pins 1-2

DPU Selection

Jumper Configuration Setting

W17 DPU generate parity

CPU generate parity

W18 DPU forces parity error

DPU does not force parity error (Default)

Pins 1-2 Pins 2-3

PCI Port Selection

Jumper Configuration

J20 PCI #1 (master/slave shared with EISA slot J17) J19 PCI #2 (master/slave) J18 PCI #3 (master/slave)

PCI Compilant IRQ Jumper Header

Jumper Setting

J101 Open (Default)

Pin 2: Route to ISA IRQ1 Pin 3: Route to ISA IRQ3 Pin 4: Route to ISA IRQ4 Pin 5: Route to ISA IRQ5 Pin 6: Route to ISA IRQ6 Pin 7: Route to ISA IRQ7 Pin 8: Route to ISA IRQ8 Pin 9: Route to ISA IRQ9 Pin 10: Route to ISA IRQ10 Pin 11: Route to ISA IRQ11 Pin 12: Route to ISA IRQ12 Pin 13: Route to ISA IRQ14 Pin 14: Route to ISA IRQ15

Cache Selections

Jumper Configuration Setting

W1 Secondary cache in write-through

mode Secondary cache in write-back mode (Default)

W4 Internal cache in write-through

mode (Default) Internal cache in write-back mode

W5 128KB of secondary cache

256KB of secondary cache (Default)

PC Server 300 - Type 8640 27

Pins 1-2 Pins 2-3

Not installed Installed

Page 32

Jumper Configuration Setting

W21 Secondary cache not installed

Secondary cache installed (Default)

W22 128KB of secondary cache

256KB of secondary cache (Default)

W23 128KB of secondary cache

256KB of secondary cache (Default)

PCI IDE Selection

Jumper Configuration Setting

W35 PCI IDE uses ISA IRQ 14

(Default) PCI IDE does not use ISA IRQ 14

W37 PCI IDE uses PCI INTR_A

(Default) PCI IDE does not use PCI INTR_A (Default)

W38 PCI uses ISA IRQ 15

PCI does not use ISA IRQ 15 (Default)

Reserved Jumpers

Installed Not installed

Not installed Installed

Installed Not Installed

Jumper Setting

W8 Installed

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Locations (Pentium System Board)

.1/ Memory connectors (J7, J8, J9, J10, J33,

and J34)

.2/ IDE hard disk drive LED connector (W10)

IDE hard disk drive adapter connector

.3/ Power LED connector (W9)

.4/ Speaker connector (J11) .5/ Processor socket

.6/ EISA slots (J23, J24, J25, J26, J27, J28)

.7/ PCI slots (J30, J31, and J32)

.8/ Mouse port (J15)

.9/ Keyboard port (J14) .1ð/ Serial port, COM1 (J20) .11/ Power supply connector P1 (J12) .12/ Power supply connector, P2 (J17) .13/ Serial port, COM2 (J21) .14/ Parallel port (J18) .15/ Real-time clock socket .16/ Diskette drive connector (J19) .17/ Power supply connector, P3 (J37) .18/ IDE 2 hard disk drive connector (J22)

IDE hard disk drive adapter connector

Jumper Settings (Pentium System Board)

A label (diagram) showing the following jumper locations is located on the top of the base frame assembly inside the system unit.

Parity Check Selections

Jumper Configuration Setting

J1 Pentium parity check enabled

(Default) Pentium parity check disabled

Installed Not installed

DRQ Selection

Jumper Configuration Setting

W14 DRQ6

DRQ7

Pins 1-2 Pins 2-3

Secondary Cache Selection

Jumper Configuration Setting

J40 5 volts for the

Pentium

5.3 volts for the Pentium

PC Server 300 - Type 8640 29

Installed: Jumper blocks (all pins) Installed: Power module

Page 34

Jumper Configuration Setting

J41 5.3 volts for

ground

J42 5.3 volts for

ground

Installed: Power module (ground)

Default Settings

Jumper Default Setting

J3 Pins 2-3 J4 Pins 1-2 J35 Pins 1-2

Cache Selections

Jumper Configuration Setting

J2 Pentium write-through cache

Pentium write-back cache (Default)

DACK Selection

Jumper Configuration Setting

W16 DACK 6

DACK 7

Installed Not installed

Pins 1-2 Pins 2-3

Keyboard Selection

Jumper Configuration Setting

W6 PS/2 Mouse installed (Default)

PS/2 Mouse not installed

Installed Not installed

Clock Selection

Jumper Configuration Setting

J5 66MHz clock speed (Default)

50MHz clock speed

Installed Not installed

Pentium Clock Selection

Jumper Configuration Setting

J6 Oscillator for U15 (Default)

Clock synthesizer

30 PC Server HMM

Pins 1-2 Pins 2-3

Page 35

BIOS Mode Selection

Jumper Configuration Setting

W2 BIOS in boot recovery mode

BIOS in normal mode (Default)

Secondary Cache Selection

Configuration J3 J4 J35

No secondary cache

Reserved Pins 1-2 Pins 2-3 — 256KB secondary

cache 512KB secondary

cache

Pins 1-2 Pins 1-2 —

Pins 2-3 Pins 1-2 Pins 1-2

Pins 2-3 Pins 2-3 Pins 2-3

W17 IRQ Selection

Selection Setting

Redirect modified PCI interrupt to IRQ 5 Redirect modified PCI interrupt to IRQ 9 Redirect modified PCI interrupt to IRQ 10 Redirect modified PCI interrupt to IRQ 11 Redirect modified PCI interrupt to IRQ 15 Redirect modified PCI interrupt to IRQ 14

Pins 1-2 Pins 2-3

Pins 1-2 Pins 3-4 Pins 5-6 Pins 7-8 Pins 9-10 Pins 11-12

Reserved Jumpers

Jumper Setting

W20 Pins 2-3 J5 Installed J6 Pins 1-2

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Symptom-to-FRU Index

This index supports the PC Server 300. Always start with “General Checkout (QAPlus/PRO)” on

page 4. The Symptom-to-FRU Index lists symptoms, errors, and

the possible causes. The most likely cause is listed first. Use this index to help you decide which FRUs to have available when servicing the computer.

In the following error codes,

can be any number or letter.

Note

For IBM devices not supported by the QAPlus/PRO diagnostics code, refer to the manual for that device.

For information on: Go to:

Additional service help. (For example 0S/2 Trap errors)

Possible software and hardware mismatch problems. (Not repairable by replacing FRUs).

Power supply problems. “Power Supply Voltages” on

“Related Service Information” on page 453)

“Software/Hardware Mismatch Problems” on page 550

page 20

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No Beep Symptoms

No Beep/Symptom FRU/Action

No beep, fan runs, and 000215XX is displayed. (Check memory)

No beep, fan runs, and 000258XX is displayed. (Check memory)

No beep and the computer is otherwise functional.

No beep and the computer is not functional See “Undetermined Problems” on page 552.

No beep, fan runs, power-on LED lights, memory may or may not count, and blinking cursor continuously loops.

No beep, power-on indicator does not come on, and fan does not run.

No beep, fan runs, power-on indicator is on, and computer hangs during POST. (See “Undetermined Problems” on page 552.)

1. System Board

2. Processor

3. System Board

1. System Board

1. Speaker Assembly

2. Processor

3. System Board

1. System Board

2. Power Supply

1. Processor

2. System Board

1. Switch Assembly

2. Power Supply

3. Processor

4. System Board

5. Any Device or Adapter

1. System Board

2. Processor

3. Power Supply

Memory

PC Server 300 - Type 8640 33

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Beep Symptoms

Beeps symptoms are short tones or a series of short tones separated by pauses (intervals without sound). (X can be any number.)

Examples:

Beeps Description 4 Four continuous beeps 1-2-X  One beep

Beep/Symptom FRU/Action 4 1. Video Adapter

1-1-3

CMOS read/write error

1-1-4

ROM BIOS check error

1-2-X

DMA error

1-3-1

RAM refresh verification error

1-3-X

(not listed above) The first 64KB RAM module failed.

1-4-X

An error was detected in the first 64KB of RAM.

2-1-X

The first 64KB of RAM failed.

2-2-X

The first 64KB of RAM failed.

2-3-X

The first 64KB of RAM failed.

2-4-X

The first 64KB of RAM failed.

3-1-X

The DMA register failed.

 A pause (or break)

 Two beeps

 A pause (or break)  Any number of beeps

2. System Board

1. Run Setup. (See,

“Setup (BIOS Utility)” on page 21)

2. System Board

1. System Board

1. Memory Module

2. System Board

1. Memory Module

2. System Board

1. Memory Module

2. System Board

1. Memory Module

2. System Board

1. Memory Module

2. System Board

1. Memory Module

2. System Board

1. System Board

34 PC Server HMM

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Beep/Symptom FRU/Action 3-2-4

The keyboard controller failed.

3-3-4

Screen initialization failed.

3-4-1

The screen retrace test detected an error.

3-4-2

POST is searching for video ROM.

1. System Board

2. Keyboard

1. Video Adapter

2. System Board

3. Display

1. Video Adapter

2. System Board

3. Display

1. Video Adapter

2. System Board

PC Server 300 - Type 8640 35

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Error Codes

Error Code/Symptom FRU/Action 0000

SCSI Adapter not enabled.

002X 1. SCSI Adapter 008X

Check for proper installation of SCSI terminators.

0115

Protected mode cannot be enabled.

0164

POST detected a base memory or expansion memory size mismatch.

0601

Diskette configuration error

0610

Cannot find diskette controller for drive A.

0612

Cannot find diskette controller for drive B.

0616

Diskette drive reset failed.

0632

Diskette drive 0 seek failure

0642

Diskette drive 1 seek failure

0653

Diskette not formatted or defective

1. Be sure the adapter Device and Bus Master fields are enabled in the PCI configuration program. Refer to the documentation that was shipped with the computer.

1. Check SCSI

terminators for proper installation

2. SCSI Cable

3. SCSI Terminator

4. SCSI Device

5. SCSI Adapter

1. System Board

1. Run Setup and

ensure the memory size is correct. (See, “Setup (BIOS Utility)” on page 21)

2. Run the Expanded Memory Diagnostic tests.

1. Set Configuration

1. Diskette Drive

2. Diskette Drive Cable

3. Diskette Drive Adapter, if installed

4. System Board

1. Diskette Drive

2. Diskette Drive Cable

3. Diskette Drive Adapter, if installed

4. System Board

1. Diskette Drive

Adapter

1. Diskette Drive A

1. Diskette Drive B

1. Format diskette

2. Diskette

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Page 41

Error Code/Symptom FRU/Action 0655

Diskette drive controller failed.

107X

Check for proper installation of SCSI terminators.

1701

Hard disk drive failed. Press F1 to restart the system.

1702

Hard disk drive controller error.

1704

Hard disk drive configuration error, controller failed.

1715

The Hard Disk Drive Configuration information is not correct.

1726

Hard disk drive read error Press F1 to restart the system.

182X 1. SCSI Adapter 190X

Ensure that each SCSI device is properly installed and powered-on.

1XXX

(not listed above)

221X

Ensure that each SCSI device is properly installed and powered-on.

222X, 224X 1. SCSI Adapter 2401

The monochrome/color switch is not set correctly.

3XXX

Check for proper installation of SCSI terminators.

1. Diskette Drive

2. Diskette Drive Cable

3. Diskette Drive Adapter, if installed

4. System Board

1. Check SCSI

terminators for proper installation

2. SCSI Cable

3. SCSI Terminator

4. SCSI Device

5. SCSI Adapter

1. Hard Disk Drive

Adapter, if installed

2. System Board

1. Hard Disk Drive

Adapter, if installed

2. System Board

1. Run Setup and enter

the correct hard disk drive information.. (See, “Setup (BIOS Utility)” on page 21

1. Hard Disk Drive

1. SCSI Cable

2. SCSI Terminator

3. SCSI Device

4. SCSI Adapter

1. SCSI Adapter

1. SCSI Cable

2. SCSI Terminator

3. SCSI Device

4. SCSI Adapter

1. Correct the switch

setting

2. Display Adapter

1. Check SCSI

terminators for proper installation

2. SCSI Cable

3. SCSI Terminator

4. SCSI Device

5. SCSI Adapter

PC Server 300 - Type 8640 37

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Error Code/Symptom FRU/Action

4XXX Ensure that each SCSI device is properly installed and powered-on.

6XXX 1. SCSI Device GP_COM

The serial port test detected an error.

GP_FDU

The diskette drive test detected an error.

GP_HDU

The hard disk drive test detected an error.

GP_KBD

The keyboard test detected an error.

GP_MBD

The system board test detected an error.

GP_MEM The memory test detected an error.

GP_PDV

The mouse test failed.

GP_PRT

The printer test detected an error.

GP_VID

The video test detected an error.

GRPCDR

The CD-ROM test detected an error.

1. SCSI Cable

2. SCSI Terminator

3. SCSI Device

4. SCSI Adapter

1. System Board

1. Diskette Drive

2. System Board

3. Diskette Drive Cable

4. Diskette

1. Hard Disk Drive

2. Hard Disk Drive Cable

3. Hard Disk Drive Adapter (if installed)

4. System Board

1. Keyboard

2. System Board

1. System Board

2. Processor

3. Real-Time Clock Assembly

1. Memory Module Kit

2. System Board

1. Mouse

2. System Board

1. Printer

2. System Board

3. Printer Cable

1. Video Adapter

2. System Board

3. Color Display

1. CD-ROM

38 PC Server HMM

Page 43

Error Messages

Error Message/Symptom FRU/Action Arithmetic Functions

Failed

An error was detected during the CPU Test.

Base Memory Test Failed

An error was detected in base memory.

Battery Error 1. Replace the battery

Boot Sector Unreadable

A boot sector read error was detected on the hard disk drive.

Bus Noise Test Failed

The RAM Test detected an error in the memory bus.

Butterfly Cylinder Access Test Failed

The Hard Disk Drive Test detected mismatch between the data read and the data stored on the drive.

Clock Stopped

The real-time clock has stopped working.

CMOS Clock Test Failed

The Time and Date Settings for CMOS and DOS do not Match.

COM Port Tests Failed

Test failed with wrap plug attached.

Controller Diagnostic Test Failed

An error was detected while testing the Hard Disk Controller (Adapter).

Cylinder 0 errors

The test detected an error reading the first cylinder of the hard disk drive.

Device is Not Ready

Ready the Device... or Press Any Key

1. Microprocessor

2. System Board

1. Memory Module

2. System Board

and run Setup.

2. System Board

1. Hard Disk Drive

2. Hard Disk Drive Cable

3. Hard Disk Drive Adapter (if installed)

4. System Board

1. Memory Module

2. System Board

1. Hard Disk Drive

2. Hard Disk Drive Cable

3. Hard Disk Drive Adapter (if installed)

4. System Board

1. Real-Time Clock

Assembly

2. System Board

1. Real-Time Clock

Assembly

2. System Board

1. Serial Cable

2. System Board

1. Hard Disk Drive

Adapter (if installed)

2. Hard Disk Drive

3. System Board

1. Hard Disk Drive

2. Hard Disk Drive Adapter (if installed)

3. System Board

1. Ensure the device is

powered-on

2. Replace failing device

3. Device Adapter (if installed)

4. System Board

PC Server 300 - Type 8640 39

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Error Message/Symptom FRU/Action Disk Error Encountered

Opening Output File Press Any Key To Continue.

DMA #X Failed

The Main Components Test detected an error while testing the DMA controller.

DMA Page Register Failed

An error was detected while outputting all possible values to the DMA Page Register.

Door Is Open 1. Close door on device

1. Hard Disk Drive

2. Hard Disk Drive Adapter (if installed)

3. System Board

1. System Board

being tested.

2. Device being tested

3. System Board

Drive (x) Media (y) Mismatch

The capacity listed for the drive in the File Allocation Table ID does not match the calculated capacity of the drive.

EISA Configuration NVRAM Bad

Error in video buffer. Bad bits

The video memory test failed.

Exception Interrupt In Protected Mode Diags Cannot Continue

Server error, all system tests will stop. Remove one adapter at a time until the symptom goes away.

Extended Memory Test Failed

An error was detected in Extended Memory.

FF Stuck Key Keyboard error

Floppy Drive Failed

One or more diskette drives failed.

General Function Failed

Remove one adapter at a time until the symptom goes away.

1. Check diskette and

diskette drive capacity.

2. Diskette Drive

3. System Board

1. Replace battery, then run Setup.

2. System Board

1. Video Adapter

2. System Board

3. Display

1. Any Adapter

2. System Board

3. Processor

1. Memory Module

2. System Board

1. Keyboard

2. System Board

1. Diskette Drive

2. System Board

3. Diskette Drive Cable

1. Any Adapter

2. System Board

3. Processor

40 PC Server HMM

Page 45

Error Message/Symptom FRU/Action Hard Drives Failed

One or more of the Hard Disk Drive tests detected an error.

Incorrect DOS version 1. Ensure you are using

Insert A Data Disk 1. Insert a known good

INT Mask Register Failed

The INT Mask Register tests detected an error.

Invalid Date

The back-up clock and DOS dates do not match.

Invalid Time

The back-up clock and DOS time of day settings do not match.

Keyboard Error

One or more keys do not operate correctly.

Linear Cylinder Access Test Failed

Hard disk drive error. The redundancy check of the sectors read does not match the information on the drive.

Logic Function Failed

The CPU Logic Test has detected an error.

Loopback Error

An error occurred during the COM Port Test or Parallel Port Test.

Note: A wrap plug must be

installed to successfully complete these tests.

Main Components Failed

A component failure was detected on the system board.

Memory test cannot run at this location in memory

Not enough free memory available to start the memory test.

1. Hard Disk Drive

2. Hard Disk Drive Adapter (if installed)

3. System Board

DOS version 3.0 or higher.

data disk into the CD-ROM.

2. CD-ROM Drive

3. System Board

4. CD-ROM Cable

1. Microprocessor

2. System Board

1. Real-Time Clock

Assembly

2. System Board

1. Real-Time Clock

Assembly

2. System Board

1. Keyboard

2. System Board

1. Hard Disk Drive

2. Hard Disk Drive Cable

3. Hard Disk Drive Adapter (if installed)

4. System Board

1. Microprocessor

2. System Board

1. System Board

2. Wrap Plug

1. System Board

2. Processor

1. Memory Module

2. System Board

PC Server 300 - Type 8640 41

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Error Message/Symptom FRU/Action Missing QAPlus/PRO

Files(s)

One or more Diagnostic support files are missing.

NO LOOP-BACK PLUG. Skipping External loopback test

No wrap plug installed.

Not ready

Printer not on-line or not ready.

Not ready error, ready drive A

DMA Transfer test error

No 'type-amatic' repeat Note: At least one repeat

key must be tested during this test or an error will occur.

The Type-amatic test detected an error.

Not used by any standard device

The IRQ is not currently being used by a non-standard device.

Numeric Proc Failed

The NPU TEST detected an error.

Parallel Ports Failed

Test Report Summary message.

Pass (N): ** Errors ** Drive (X) Failed

The read/write test failed on the diskette drive.

Pass (N) Drive Not Ready

The diskette drive door is open or defective.

Pass (N): Drive (X) Write Protected or Unformatted

1. Diagnostic Diskette

1. Install wrap plug on

the serial port, rerun test.

2. System Board

1. Ready Printer

2. Printer

3. Printer Cable

4. System Board

1. Ensure that a known

good formatted diskette is in drive a, then rerun the test.

2. System Board

1. Keyboard

2. System Board

1. System Board

1. Microprocessor

2. System Board

1. System Board

1. Diskette Drive

2. System Board

3. Diskette Drive Cable

1. Ensure diskette drive

is ready.

2. Diskette Drive

3. System Board

4. Diskette Drive Cable

1. Insert a non-write

protected, formatted diskette into the diskette drive; the rerun the test

2. Diskette Drive

3. System Board

4. Diskette Drive Cable

42 PC Server HMM

Page 47

Error Message/Symptom FRU/Action Pass (N): Unknown Media

Drive (X)

Diskette Drive Test error. The File Allocation Table ID on the diskette is invalid.

Place Hi-density Media in Drive

The capacity of the diskette installed in the diskette drive is less then the capacity of the drive.

Printer Failed

Ensure the printer is powered-on and ready.

Printer Fault

Ensure the printer is powered-on and ready.

Printer Not Selected

Ensure the printer is powered-on and ready.

Program or File Not Found Press Any Key

The diagnostics cannot find the USER(N).COM file.

Program Too Big To Fit In Memory

Too many Terminate and Stay Resident programs in memory while loading diagnostics.

QAPlus/PRO Cannot Be Re-run Because Of Error In Relocating Program

Diagnostics failed to relocate the Diagnostics Test programs so the memory space it resides in was not tested.

RAM Memory Error in Block n. Bad bits n

An error was detected in RAM.

RAM Test Failed

Test Result Summary message, Memory Test failed.

Read error on cylinder n

Hard disk drive physical format error.

1. Diskette

2. Diskette Drive

3. System Board

4. Diskette Drive Cable

1. Diskette

2. Diskette Drive

3. System Board

4. Diskette Drive Cable

1. Printer

2. Printer Cable

3. System Board

1. Printer

2. Printer Cable

3. System Board

1. Printer

2. Printer Cable

3. System Board

1. Diagnostic Diskette

2. Diskette Drive

3. System Board

1. Reboot the system

1. Diagnostic Diskette

2. Memory Module

3. System Board

1. Memory Module

2. System Board

1. Memory Module

2. System Board

1. Hard Disk Drive

2. Hard Disk Drive

3. System Board

from the Diagnostic Diskette

Adapter (if installed)

PC Server 300 - Type 8640 43

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Error Message/Symptom FRU/Action Read Errors

Diskette drive read error.

Receive Error

Serial Port loopback test error.

Refresh Failure

The Diagnostics Test detected an error while testing the DMA controller's RAM refresh cycle.

RTC Interrupt Failure

The Diagnostics Test cannot detect the Real-Time clock interrupt.

Serial Chip Error

COM Port error, general.

Serial Compare Error

COM Port error, information transmitted is not the same as information received.

Serial Time-out Error

COM Port error, time interval is too long between transmitted and received data.

Serious Memory Error — Diags Cannot Continue

Memory Test error.

Sorry You Need A Mouse

The mouse or mouse driver was not detected.

System Hangs (while loading a diagnostic test)

System Hangs

Go to “Undetermined Problems” on page 552.

Too Many Errors — Test Aborted

Too many errors, the Diagnostics Test cannot continue.

Transmit Error

Internal or external serial port loopback test failure.

Unable To Detect CD-ROM 1. CD-ROM Drive

1. Diskette

2. Diskette Drive

3. System Board

4. Diskette Drive Cable

1. Serial Port Cable

2. System Board

1. Memory Module

2. System Board

1. Real-Time Clock

Assembly

2. System Board

1. Serial Port Cable

2. System Board

1. Serial Port Cable

2. System Board

1. Serial Port Cable

2. System Board

1. Memory Module

2. System Board

1. Mouse

2. System Board

1. System Board

1. Any device

2. Any adapter

3. System Board

1. Microprocessor

2. System Board

1. Serial Port Cable

2. System Board

3. CD-ROM Cable

44 PC Server HMM

Page 49

Error Message/Symptom FRU/Action Video Adapter Failed

Test Result Summary, displayed if "Fail" was at the Quit/Fail/Pass menu of any video test.

Write error on cylinder n

Hard disk drive write error.

Write Errors

Diskette drive write error.

Write Protected or Unformatted

The diskette is Write Protected or not formatted.

1. Video Adapter

2. System Board

3. Display

1. Hard Disk Drive

2. Hard Disk Drive

1. Diskette

2. Diskette Drive

3. System Board

4. Diskette Drive Cable

1. Insert a non-write

2. Diskette Drive

3. System Board

4. Diskette Drive Cable

Adapter (if installed)

protected, formatted diskette into the diskette drive; then rerun the test

PC Server 300 - Type 8640 45

Page 50

Miscellaneous Error Messages

Message/Symptom FRU/Action The Address Exceeds The

Size Of Your Memory

An invalid memory address was entered. The Diagnostics Tests display this message during the Locate Bad Chips option under the interact menu if an invalid memory address was entered at the at the "Enter Memory Address Of Bad Chip" prompt.

That Number is Out Of Range

An invalid bit number was entered. The Diagnostics Tests display this message during the Locate Bad Chips option under the interact menu if an invalid bit number was entered at the "Enter the Bad Bit" prompt.

You Cannot Delete the Motherboard

The "Remove Board" option was selected. The Diagnostics Tests display this message during the Locate Bad Chips option under the interact menu if the "Remove Board" option was selected while the system board was displayed.

1. Enter correct address

2. Memory Module

3. System Board

1. Enter correct number

2. Memory Module

3. System Board

1. Make the correct

selection

2. Memory Module

3. System Board

4. Processor

46 PC Server HMM

Page 51

Parts Listing

PC Server 300 - Type 8640 47

Page 52

System

Index System Unit (PC Server 300 - Type 8640)

1 Access Cover 06H8930 2 3.5" Hard Disk Drive Tray(s) (1 each) 06H2652 3 Base Frame Assembly 06H8933 4 Front Bezel/Door Assembly 06H8935

PC Server 300 Label 06H6003

5 Power Button (with spring) 06H2191 6 Keylock Assembly (with keys) 33F8433 7 Bezel (5.25" Blank) 71G0771 8 Bezel (3.5" Blank) 71G0770

9 Speaker 06H2649

10 Fan Assembly (with Connector) 06H2647 11 Card Guide 71G0757 12 Pedestal 96G2412

13 DASD 3-Drive Cage 06H8938

14 Diskette Drive (see DASD)

15 Hard Disk Drive (see DASD)

16 300W Power Supply with Switch 71G0044

System Board, Pentium without Memory 71G0747

and Processor (Models 0P0, 0PT, 1P0, 1PT)

Processor Chip, Pentium 60MHz (Models 0P0, 06H2680

0PT, 1P0, 1PT)

System Board, 486DX2-66 71G0033

without Memory and Processor (Models 0N0, 0NJ, 1N0, 1NJ)

Processor Chip, 486DX2-66 (Models 0N0, 06H2679

0NJ, 1N0, 1NJ)

4MB Memory SIMM, Parity (Models 0N0, 73G3233

0NJ, 1N0, 1NJ)

8MB Memory SIMM, Parity (Models 0P0, 73G3234

0PT, 1P0, 1PT) 16MB Memory SIMM (Parity) 60G2950 32MB Memory SIMM (Parity) 73G3235 486 Real-Time Clock 06H3397

with an internal battery

(Models 0N0, 0NJ, 1N0, 1NJ),

see “Battery Notice” on page 461 Pentium Real-Time Clock 06H3398

with internal battery

(Models 0P0, 0PT, 1P0, 1PT),

see “Battery Notice” on page 461 486 Heat Sink with Clip (Models 0N0, 06H2179

0NJ, 1N0, 1NJ) Pentium Heat Sink with Clip (Models 0P0, 06H2180

0PT, 1P0, 1PT) Keyboard with Cable,

see “Keyboards (101/102 Key)” on page 50

Key/Lock Cable 06H8766

48 PC Server HMM

Page 53

Index System Unit (PC Server 300 - Type 8640)

Power Cord

0PT, 1PT)

Shadow Box 96G2411

(see Power cords)

SCSI-2 Fast PCI-Bus Adapter (Models 53G0382

SVGA Card (Models 0P0, 0PT, 1P0, 71G0031

1PT, 1N0, 1NJ) VGA Card 71G0030 Miscellaneous Parts Kit 06H8940

 EMC Ground Contacts (4 each)  Screws 6X32X5/16" (6 each)  I/O Blank (1 each)  Nut Screws 4-40 (2 each)  Power Switch Bracket (1 each)  Screws 3x8mm Plastite (3 each)  Screws 3mm Diskette Drive (2 each)  Screws 6-32 Hard Disk Drive (2 each)  System Board Edge Support (1 each)

Cable Cover with Lock 06H5072

Index Cables/Indicators (PC Server 300 - Type 8640)

17 LED Cables 06H8936

18 Serial Cable 06H2165

1P0, 1PT)

Activity, with Amber LED)

19 Parallel Cable 06H2166 20 IDE Hard Disk Drive Cable - 2X (Models 0N0, 92F0424

0NJ, 0P0, 1P0, 1N0, 1NJ)

21 SCSI Cable Assembly - 4X (Models 0PT, 1PT) 82G3626

SCSI Cable Assembly - 7X (Models 0P0, 0PT, 06H2181

Diskette Drive Signal Cable (with power) 92F0423 C2 Cable Assembly 06H8767

Index DASD (PC Server 300 - Type 8640)

14 1.44MB Diskette Drive Assembly 93F2361 14 1.2MB 5.25-Inch Diskette Drive Assembly 64F4102 15 270MB Hard Disk Drive (IDE) 82G5926 15 364MB Hard Disk Drive (IDE) 82G5927 15 527MB Hard Disk Drive (IDE) 92F0405 15 540MB Hard Disk Drive (SCSI) 92F0406 15 728MB Hard Disk Drive (IDE) 82G5929 15 1GB Hard Disk Drive (SCSI) 92F0428 15 2GB Hard Disk Drive (SCSI) 92F0407

Enhanced Internal CD-ROM II Drive 92F0084

PC Server 300 - Type 8640 49

Page 54

Keyboards (101/102 Key)

Arabic 1391490 Belgium-Dutch 1391414 Belgium-French 1391526 Bulgarian 1399583 Czech 1399570 Danish 1391407 Dutch 1391511 Finnish 1391411 French 1391402 German 1391403 Greek 1399046 Hebrew 1391408 Hungarian 1399581 Iceland 1391495 Italy 1393395 Latvia 1391406 Norwegian 1391409 Polish 1399580 Portuguese 1391410 Romanian 1399582 Russian-Cyrillic 1399579 Serbian-Cyrillic 1399578 Slovak 1399571 Slovenia/Croatia/Bosnia 1393669

South Africa 1396790 Spanish 1391405 Swedish 1391411 Swiss-French 1391412 Swiss-German 1391412 Turkish 179 8125409 Turkish 440 1393286

U.K. English 1391406

U.S. English 71G4646

U.S. English (E/ME/A use only) 1396790

50 PC Server HMM

Page 55

Power Cords

Arabic 14F0033 Belgium 1339520 Bulgaria 1339520

Czech Republic 1339520 Denmark 13F9997 Finland 1339520 France 1339520 Germany 1339520 Hungary 1339520 Israel 14F0087 Italy 14F0069 Latvia 1339520 Netherlands 1339520 Norway 1339520 Poland 1339520 Portugal 1339520 Serbia 1339520 Slovakia 1339520

South Africa 14F0015 Spain 1339520 Switzerland 1339520

Switzerland (French/German) 14F0051

U.S. English 62X1045 U.K./Ireland 14F0033 Yugoslavia 1339520

PC Server 300 - Type 8640 51

Page 56

PC Server 310 - Type 8639

Features . . . . . . . . . . . . . . . . . . . . . 55

Diagnostics and Test Information ......... 56

General Checkout (Models 0XT, 0Z0, 0ZT, 0D0,

0DT) . . . . . . . . . . . . . . . . . . . . 57

General Checkout (Models MDT, MXT, MZT) . . 59

From the Reference Diskette ........ 59

To Test Options ............. 59

To Test the Base System ........ 60

From the Diagnostics Diskette ........ 61

From the System Partition .......... 61

To Test Options ............. 61

To Test the Base System ........ 61

System Programs . . . . . . . . . . . . . 62

Starting the System Programs ........ 63

From the Hard Disk Drive ........ 63

From the Reference Diskette ....... 63

System Programs Main Menu ........ 63

Module Test Menu ............. 67

Additional Service Information ........... 67

BIOS Levels . . . . . . . . . . . . . . . . . . 68

Error Messages . . . . . . . . . . . . . . . . 68

Flash (BIOS/VPD) Update Procedure ...... 69

POST Beep Codes .............. 70

Power-on Password . . . . . . . . . . . . . . 70

Power-On Self-Test (POST) .......... 70

Power Supply . . . . . . . . . . . . . . . . . 71

Processor Replacement . . . . . . . . . . . . 72

Return Codes . . . . . . . . . . . . . . . . . 72

Setup Program . . . . . . . . . . . . . . . . 73

Rapid Resume Manager .......... 73

Rapid Resume . . . . . . . . . . . . . 73

Running Rapid Resume Manager ...... 73

Standby . . . . . . . . . . . . . . . . 74

Scheduler . . . . . . . . . . . . . . . . 74

Wake Up on Ring ............ 74

Formatting Diskettes . . . . . . . . . . . . 74

Hard Disk Drive Boot Error ......... 74

When To Use the Low-Level Format Program 75

Preparing the Hard Disk Drive for Use ..... 75

File Editor . . . . . . . . . . . . . . . . . 76

File Edit Function Key Usage ........ 76

Diagnostics Control Keys .......... 77

System Board Memory ........... 79

Specifications . . . . . . . . . . . . . . . . . 80

System Board Replacement .......... 81

Test Programs . . . . . . . . . . . . . . . . . 81

Undetermined Problem . . . . . . . . . . . . . 83

Using the Test Programs ............ 84

Program Navigation . . . . . . . . . . . . . 84

Using the First Letter of a Menu Choice . . 84

Using the Function Keys ......... 84

 Copyright IBM Corp. 1996 53

Page 57

Command Line Options ......... 85

Viewing the Test Groups .......... 86

Scripting . . . . . . . . . . . . . . . . . . 86

Changing Logical Unit Numbers ....... 86

Test Group Specifications .......... 86

Starting the Diagnostics Diskette ...... 87

Module Testing Mode .......... 87

Running Selected Module Tests ..... 87

Running All Selected Modules ...... 87

Changing Selected Tests in Test Groups . 88

Running an Individual Test ........ 88

Stopping the Tests ............. 88

Vital Product Data ............... 89

Locations . . . . . . . . . . . . . . . . . . . . . 89

Expansion Slots/Riser Cards .......... 89

PCI/Micro Channel Models ......... 89

PCI/ISA Models . . . . . . . . . . . . . . 90

Riser Card (ISA) Administrator Password . . 90

Keylock Assembly Exploded View ....... 91

System Board . . . . . . . . . . . . . . . . . 92

System Board (Continued) ......... 93

Jumper Settings . . . . . . . . . . . . . . 94

Bus/CPU Speed MHz Settings ....... 94

Symptom-to-FRU Index Supplement ........ 95

Beep Symptoms . . . . . . . . . . . . . . . . 96

No Beep Symptoms .............. 97

Numeric Error Codes .............. 98

Error Messages . . . . . . . . . . . . . . . 111

Miscellaneous Error Messages ........ 117

Parts Listings . . . . . . . . . . . . . . . . . . 119

System . . . . . . . . . . . . . . . . . . . 120

Keyboards (101/102 Key - RD) ........ 123

Enhanced Keyboards (101/102 Key - BS) . . . 124

Power Cords . . . . . . . . . . . . . . . . 125

54 PC Server HMM

Page 58

Features

Note

All PC Server computers have Selectable Startup.

Microprocessor

 Pentium microprocessor with 16KB of internal cache; clock

rate varies by model

Cache Memory

 256KB of level-2 cache

Memory

 Standard: 16MB (min.), expandable to 192MB  70 ns, parity  Six single inline memory-module sockets in three banks

Diskette Drives

 Standard: One 3.5-inch, 1.44MB

 Optional (internal):

– 3.5-inch, 2.88MB – 3.5-inch, 1.44MB

Hard Disk Drives

 Number and capacities of hard disk drives varies by model  Supports up to three internal hard disk drives

CD-ROM Drive

 Standard: SCSI-2

Keyboard and Auxiliary Device

 101-key keyboard  Mouse

Expansion Slots

 Two 32-bit PCI slots; five 32-bit Micro Channel slots or five

16-bit ISA slots, depending on model. (The PCI slots and adjacent Micro Channel or ISA slots are shared slots.)

 The number of slots available for expansion varies by model.

Expansion Bays

 Two 5.25-inch drive bays  Three 3.5-inch drive bays  The number of bays available for expansion varies by model.

Video

 Super video graphics array (SVGA) controller

 Compatibility:

– Video graphics adapter (VGA) – Color graphics adapter (CGA)

Security Features

 Bolt-down capability  Door lock

 LogicLock security feature set  Power-on and administrator passwords

 Selectable drive-startup

Upgradable POST and BIOS

 Upgradable EEPROM on the system board  POST/BIOS upgrades (when available)

PC Server 310 - Type 8639 55

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Input/Output Connectors

 Video port

 Two serial ports

 Parallel port

 Auxiliary device port

 Keyboard port

 SCSI-2 Fast/Wide PCI Adapter

– One external port (8-bit) – One internal port (8-bit)

 Ethernet Adapter

– 10Base-T – 10Base2 – 10Base5

Power Supply

 200 W with voltage switch (115–230Vac)  +3.3 V, ±5V, and ±12 V outputs  Built-in overload and surge protection

Diagnostics and Test Information

The diagnostic procedure required for servicing a PC Server 310 Type 8639 is determined by the architecture of the server.

 For ISA Models 0D0, 0DT, OXT, 0Z0, and OZT go to

“General Checkout (Models 0XT, 0Z0, 0ZT, 0D0, 0DT)” on page 57.

 For Micro Channel Models MDT, MXT, and MZT to

“General Checkout (Models MDT, MXT, MZT)” on page 59.

56 PC Server HMM

Page 60

General Checkout (Models 0XT, 0Z0, 0ZT, 0D0, 0DT)

This general checkout procedure is for Type 8639 (Model 0XT, 0Z0, 0ZT, 0D0, 0DT) servers.

If you are servicing a Type 8639 (Models MDT, MXT, MZT) server, see “General Checkout (Models MDT, MXT, MZT)” on page 59.

Attention

The drives in the computer you are servicing might have been rearranged or the drive startup sequence changed. Be extremely careful during write operations such as copying, saving, or formatting. Data or programs can be overwritten if you select an incorrect drive.

Diagnostic error messages appear when a test program finds a problem with a hardware option. For the test programs to properly determine if a test

Aborted

, the test programs check the error-return code at

test completion. See “Return Codes” on page 72. General error messages appear if a problem or conflict is

found by an application program, the operating system, or both. For an explanation of these messages, refer to the information supplied with that software package.

Notes

1. Before replacing any FRUs, ensure the latest level of BIOS is installed on the system. A down-level BIOS may cause false errors and unnecessary replacement of the system board. For more information on how to determine and obtain the latest level BIOS, see “BIOS Levels” on page 68.

2. If multiple error codes are displayed, diagnose the first error code displayed.

3. If the computer hangs with a POST error, go to “Symptom-to-FRU Index Supplement” on page 95.

4. If the computer hangs and no error is displayed, go to “Undetermined Problem” on page 83.

5. If a device is not highlighted on the Module Test menu, that device may be defective.

Passed, Failed

, or

001

– Power-off the computer and all external devices. – Check all cables and power cords. – Set all display controls to the middle position. – Insert the Diagnostics diskette into drive A. – Power-on all external devices. (Step 001 continues)

PC Server 310 - Type 8639 57

Page 61

001 (continued) – Power-on the computer. – Check for the following responses:

1. One beep.

2. Readable instructions or the Main Menu.

DID YOU RECEIVE THE CORRECT RESPONSES? Yes No

002

If Rapid Resume is displayed, do the following:

1. Disable Rapid Resume, See “Running Rapid Resume Manager” on page 73.

2. Run the Diagnostics tests.

3. Enable Rapid Resume after service is complete.

– or – If the computer hangs during Rapid Resume, do the following:

1. Power-off; then, power-on the computer.

2. When the hard-disk drive activity light comes on, press Ctrl+Alt+Del to exit Rapid Resume and restart the computer. (Rapid Resume is now turned off.)

– or – Go to the “Symptom-to-FRU Index Supplement” on page 95.

003

ARE ALL ADAPTERS AND DEVICES INSTALLED IN THE COMPUTER HIGHLIGHTED ON THE MODULE TEST MENU? Yes No

004

Go to “Module Test Menu” on page 67.

005

Run the Advanced Diagnostics test. If necessary, refer to “Additional Service Information” on page 67.

 If you receive an error, go to “Symptom-to-FRU Index

Supplement” on page 95.

 If the test stops and you cannot continue, replace the

last device tested.

 If the computer has incorrect keyboard responses, go

to “Keyboard” on page 515.

 If the printer has incorrect responses, go to “Printer”

on page 524.

 If the display has problems such as jittering, rolling,

shifting, or being out of focus, go to “Display” on page 490.

58 PC Server HMM

Page 62

General Checkout (Models MDT, MXT, MZT)

This general checkout procedure is for Type 8639 (Models MDT, MXT, MZT) servers.

On Type 8639 (Models MDT, MXT, MZT) Micro Channel computers, you can start the advanced diagnostics programs in one of three ways:

1. From the PC Server 310 (Models MDT, MXT, MZT) Reference Diskette

2. From the PC Server 310 (Models MDT, MXT, MZT) Diagnostics Diskette

3. From the System Partition.

From the Reference Diskette: The Reference

Diskette is bootable. Starting the diagnostic programs from the Reference Diskette allows you to test the options installed in the computer or test the base system.

To Test Options

Notes

1. Ensure that Rapid Resume is disabled before starting this procedure.

2. If Rapid Resume is displayed during this procedure, see “Running Rapid Resume Manager” on page 73.

3. Re-run the Diagnostics tests.

To test the options installed in the computer, do the following.

1. Power-off the computer and all external devices.

2. Check all cables and power cords.

3. Set all display controls to the middle position.

4. Insert the Reference Diskette into drive A.

5. Power-on all external devices.

6. Power-on the computer.

7. Check for the following responses: a. One beep b. IBM Logo

c. Readable instructions or the Main Menu

8. If you received the correct responses, press Ctrl+A (Test the Computer screen appears). Select Options diagnostics and follow the instructions on the screen.

9. If you did not receive the correct responses, go to “Symptom-to-FRU Index Supplement” on page 95.

PC Server 310 - Type 8639

Page 63

To Test the Base System

Notes

1. Ensure that Rapid Resume is disabled before starting this procedure.

2. If Rapid Resume is displayed during this procedure, see “Running Rapid Resume Manager” on page 73.

3. Re-run the Diagnostics tests.

To test the base system, do the following:

1. Power-off the computer and all external devices.

2. Check all cables and power cords.

3. Set all display controls to the middle position.

4. Insert the Reference Diskette into drive A.

5. Power-on all external devices.

6. Power-on the computer.

7. Check for the following responses: a. One beep b. IBM Logo

c. Readable instructions or the Main Menu

8. If you received the correct responses, do the following. a. Press Ctrl+A

(Test the Computer screen appears).

b. Select System board diagnostics and follow

the instructions on the screen.

c. When the QAPlus/Pro Main Menu appears,

press Ctrl+A.

d. Select Diagnostics.

e. Select Module Test.

 If the Module Test Menu is correct, run

diagnostics.

 If the Module Test Menu is not correct, go

to “Module Test Menu” on page 67.

9. If you did not receive the correct responses, go to “Symptom-to-FRU Index Supplement” on page 95.

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From the Diagnostics Diskette

Important

If the diagnostic program is started from the diagnostics diskette, you will not have the option to test the Micro Channel options installed in the computer.

The Diagnostics Diskette is bootable. The procedure for starting the Diagnostics Diskette when servicing a Type 8639 server is the same for all models. See “General Checkout (Models 0XT, 0Z0, 0ZT, 0D0, 0DT)” on page 57.

From the System Partition: Starting the

diagnostic programs from the System Partition gives you the option of testing the options installed in the computer or testing the base system.

To Test Options

Notes

1. Ensure that Rapid Resume is disabled before

starting this procedure.

2. If Rapid Resume is displayed during this

procedure, see “Running Rapid Resume Manager” on page 73.

3. Re-run the Diagnostics tests.

To test the options installed in the computer, do the following.

1. Power-off the computer and all external devices.

2. Check all cables and power cords.

3. Set all display controls to the middle position.

4. Remove all media from the drives.

5. Power-on all external devices.

6. Power-on the computer.

7. Check for the following responses: a. One Beep b. IBM Logo

8. When the F1 prompt appears in the lower left-hand corner of the screen, press F1 (the IBM logo appears, then the System Programs Main Menu).

9. Press Ctrl+A (Test the Computer screen appears).

10. If you received the correct responses, select Options and follow the instructions on the screen.

11. If you did not receive the correct responses, reinstall the System Partition on the hard disk drive from the Reference Diskette.

To Test the Base System

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Notes

1. Ensure that Rapid Resume is disabled before starting this procedure.

2. If Rapid Resume is displayed during this procedure, see “Running Rapid Resume Manager” on page 73.

3. Re-run the Diagnostics tests.

To test the base system, do the following.

1. Power-off the computer and all external devices.

2. Check all cables and power cords.

3. Set all display controls to the middle position.

4. Remove all media from the drives.

5. Power-on all external devices.

6. Power-on the computer.

7. Check for the following responses: a. One Beep b. IBM Logo

8. When the F1 prompt appears in the lower left-hand corner of the screen, press F1 (a second IBM logo appears followed by the System Programs Main Menu).

9. If you received the correct responses, do the following: a. Press Ctrl+A

(Test the Computer screen appears).

b. Select System board diagnostics and follow

the instructions on the screen.

c. When the QAPlus/Pro Main Menu appears,

press Ctrl+A

d. Select Diagnostics.

e. Select Module Test.

f. If the Module Test Menu is correct, run

diagnostics.

g. If the Module Test Menu is not correct, go to

“Module Test Menu” on page 67.

10. If you did not receive the correct responses, reinstall the System Partition on the hard disk drive from the Reference Diskette.

System Programs: The system programs are utility

programs for Micro Channel computers that allow you to:

 Change the system configuration

 Set passwords

 Change the date and time  Set power management features  Test the computer

The programs are installed in a special protected area of the hard disk drive called the System Partition.

The System Partition appears on the FDISK and FDISKPM screens for DOS and OS/2, so that the partition can be

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deleted and the disk space (about 6MB) can be used for other programs. Before you delete the System Partition, you must first use the Back up/Restore system programs option on the system programs Main Menu to make current copies of the Reference, Diagnostic, and QAPlus/Pro diskettes. Without the System Partition, you must use these diskettes to configure and diagnose the computer.

If the computer was manufactured without a hard disk drive, the system programs were provided on three diskettes:

 Reference Diskette  Diagnostics Diskette

 QAPlus/PRO for IBM Diskette

Starting the System Programs: You can start

the system programs from the hard disk drive or from the Reference Diskette.

If an error occurs during startup, the computer automatically starts the system programs to help you isolate and correct the problem. If you do not want the system programs to automatically start when an error occurs, change the Bypass System Programs on error setting in the system programs.

From the Hard Disk Drive:

programs from the hard disk drive, do the following:

1. Remove all media from all the drives.

2. Power-off the computer; then, power it back on. (The IBM logo appears on the screen.)

3. When the F1 prompt appears, press F1. (A second IBM logo appears, followed by the system programs main menu.

From the Reference Diskette:

programs from the Reference Diskette, do the following:

1. Power-off the computer.

2. Remove all media from the drives.

3. Insert the Reference Diskette into the primary diskette drive.

4. Power-on the computer.

After a few seconds, the IBM logo appears on the screen; then a second IBM logo screen appears, followed by the system programs main menu.

To start the system

System Programs Main Menu: The following

tables contain a listing of the System Programs Main Menu items followed by a description of the item.

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 The amount of memory installed

 The built-in features and their assignments

Description

Exits from the system programs and loads the operating system.

Makes a backup copy of the Reference, Diagnostic, and QAPlus/PRO diskettes.

Item

Start operating system

Back up/Restore system programs:

Copies the system programs from the System Partition to the backup diskettes. Also creates backup Reference,

Diagnostic, and QAPlus/PRO diskettes. You need at least three 2MB diskettes for the backup procedure.

 Back up the system diskettes

 Back up the System Partition

Reinstalls the system programs from backup diskettes to the System Partition. Use this program to rebuild the System

Partition in case of accidental loss or damage.

 Restore the System Partition

Copies a new version of the system programs to the System Partition from an updated set of system diskettes.

Views, changes, backs up, or restores the configuration information stored in the battery-backed memory. The

Update System Programs

Set Configuration

configuration information consist of:

 The installed options with their location and assignments

Displays the present configuration information for Micro Channel adapters and built-in features.

Allows you to change the configuration of the Micro Channel adapters. You can also change the Bypass System

 View configuration

 Change configuration

Programs setting from this menu.

Copies the configuration information from the battery-backed memory to the hard disk drive.

 Back up configuration

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Description

Retrieves the Micro Channel configuration copied by the Back up Configuration program and restores that information

to the battery-backed memory.

Verifies and updates the configuration information for the Micro Channel adapters and built-in features.

Displays the memory address assigned to the adapters.

Displays the existing Micro Channel device settings and allows you to make limited modification to some devices.

Only the information enclosed in brackets ([...]) can be changed.

Displays the current configuration of Peripheral Component Interconnect devices and adapters. Because PCI

components are automatically configured each time the computer starts up, you cannot change these settings.

Changes the date and time in battery-backed memory.

Helps prevent the use of the computer by unauthorized persons. Two types of passwords are available from this

program: a power-on password and a privileged-access password.

Changes the speed at which a character repeats when a key is held down.

Select this choice if the computer is going to be used as a server, without a keyboard.

Allows you to specify the sequence of the drives that the computer will attempt to start from when you power it on.

Item

 Restore Configuration

 Run Automatic Configuration

 Display memory map

 Set and View Micro Channel

SCSI devices

 View PCI configuration

Set Features

 Set date and time

 Set password and security features

 Set keyboard speed

 Set console

 Set startup sequence

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Description

Allows you to change the settings for the following:

 Rapid Resume

Item

 Set power management features

Note: If similar power management

 Wake Up on Alarm

 Standby Timeout

features are set in the operating

system, they will override these

settings.

Copies configuration and diagnostic files from a diskette that comes with an optional device.

Allows you to test the base computer by selecting System board diagnostics, or test the Micro Channel options by

Copy an option diskette

Test the Computer

selecting Option diagnostics.

Displays updates and changes.

More Utilities

 Display revision levels

Displays entries in the error log. Any memory and privileged-access password errors are recorded in this log.

Describes how to use the UINSTALL program to get information about additional utility programs available on the

 Display system error log

 Stand alone utility information

Diagnostics Diskette. Some of these programs can be used only with specific operating systems. Make sure you read

all of the information before installing any of these utility programs.

Records the computer serial number and displays the identification numbers for the system unit, processor board, and

system board. This information is also know as the vital product data (VPD).

Allows you to choose the display type and set a horizontal frequency and refresh rate.

 Set and view system identification

 Set video display information

 Wake Up on Ring

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Module Test Menu

Attention

A customized setup configuration (other than default settings) might exist on the computer you are servicing. Running the Setup Utility program might alter those settings. Note the current configuration settings and verify that the settings are in place when service is complete. To start the Setup Utility program see “Setup Program” on page 73.

At the start of the diagnostic tests, the Module Test Menu is displayed. Normally, all adapters and devices installed in the computer are highlighted on the menu.

 If an adapter or device that is not installed in the

computer is highlighted on the menu, use the procedure in “Undetermined Problem” on page 83 to find the problem.

 If an adapter or device is installed in the computer

and is not highlighted on the menu, you have one of the following conditions:

– The diagnostic code for the adapter or device is

not on the diagnostic diskette. Run the diagnostics provided with that device.

– The SCSI controller failed (on the system board

or SCSI adapter). – An unrecognizable adapter is installed. – The missing device is defective or it requires an

additional diskette or service manual. – A defective adapter caused the device not to be

highlighted on the menu.

If a device is missing from the list, replace it. If this does not correct the problem, use the procedure in “Undetermined Problem” on page 83.

Additional Service Information

The following information and tools are available to help identify and resolve hardware-related problems:

 “BIOS Levels” on page 68.  “Error Messages” on page 68.  “Flash (BIOS/VPD) Update Procedure” on page 69.  “Power-on Password” on page 70.  “Power-On Self-Test (POST)” on page 70.  “Power Supply” on page 71.  “Processor Replacement” on page 72.  “Return Codes” on page 72.  “Setup Program” on page 73.  “Specifications” on page 80.  “System Board Replacement” on page 81.  “Test Programs” on page 81.  “Undetermined Problem” on page 83.

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 “Using the Test Programs” on page 84.  “Vital Product Data” on page 89.

BIOS Levels

An incorrect level of BIOS can cause false error and unnecessary FRU replacement. Use the following information to determine the current level of BIOS installed in the computer, the latest BIOS available for the computer, and where to obtain the latest level of BIOS.

 Current Level BIOS information.

– Run the Configuration Utility to determine the

level of BIOS installed.

 Sources for determining the latest level BIOS

available.

1. RETAIN

2. Bulletin board system (BBS)

3. HelpCenter

4. Levels 1 and 2 Support.

 Sources for obtaining the latest level BIOS available.

1. Bulletin board system (BBS)

2. HelpCenter

3. Levels 1 and 2 Support

To update (flash) the BIOS, see “Flash (BIOS/VPD) Update Procedure” on page 69.

Error Messages

Messages generated by the software—the operating system or application programs—generally are text messages, but they also can be numeric. Basically, there are five types of error messages.

 POST error messages  POST beep codes  Diagnostic error messages  Software generated messages

 Multiple messages

Error Message Description

POST Error Messages Displayed when POST finds

POST Beep Codes Sounds emitted from the

Diagnostic Error Messages Displayed when a test

problems with the hardware or detects a change in the hardware configuration.

speaker if POST finds a problem. One beep indicates POST completed successfully. Multiple beeps indicate a problem was found by the POST.

program finds a problem with a hardware option.

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Error Message Description

Software Generated Error Messages

Multiple Messages The first error that occurs

can cause additional errors. Follow the suggested action of the first error displayed. In this case, the system displays more than one error message. Always follow the suggested action instructions for the message displayed.

first

error

Flash (BIOS/VPD) Update Procedure

1. Power-off the computer and all external devices.

2. Insert the Flash/VPD diskette into diskette drive A.

3. Power-on all external devices, then power-on the computer.

4. When the POST/BIOS Update Utility appears; type the number for your country/language, then press Enter.

5. If the computer serial number was previously recorded, the serial number is displayed with the option to update it. Press Y to update the serial number.

6. Type the 7 digit serial number of the computer you are servicing; then, press Enter.

7. Follow the instructions on the screen to complete the flash (BIOS/VPD) update procedure.

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POST Beep Codes

The Power On Self-Test generates a beeping sound to indicate successful completion of POST or to indicate that the tests detect an error.

One beep and the appearance of text on the display indicates successful completion of the POST. More than one beep indicates that the POST detects an error.

Power-on Password

To service Type 8639 computers with an active and unknown power-on password, power-off the computer and do the following:

Note

This procedure will not remove the Administrator Password.

1. Unplug the power cord and remove the top cover.

2. Refer to “System Board” on page 92 for the jumper location.

3. Move the password jumper to connect the center pin and the pin on the opposite end of the connector.

4. Power-on the computer. The system senses the change in the position and erases the password.

 It is not necessary to move the jumper back to

the previous position.

5. Remind the user to enter a new password when service is complete.

Power-On Self-Test (POST)

Each time you power-on the system, it performs a series of tests that check the operation of the system and some options. This series of tests is called the

self-test

, or

POST

. POST does the following:

 Checks some basic system-board operations  Checks the memory operation  Starts the video operation  Verifies that the diskette drive is working  Verifies that the hard disk drive is working

If the POST finishes without detecting any problems, a single beep sounds and the first screen of your operating system or application program appears.

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Power Supply

If the power-on indicator is not on, the power-supply fan is not running, or the computer will not power-off, do the following.

Check/Verify FRU/Action

1. Verify that the

voltage-selector switch is set for the correct voltage.

2. Check the following for

proper installation.  Power Cord  On/Off Switch

connector

 On/Off Switch

Power Supply connector

 System Board

Power Supply connectors

3. Check the power cord

for proper continuity.

4. Check the power-on

switch for continuity.

If these are correct, check the following voltages.

System Board Connections

Note: These voltages must be checked with the power

supply cables connected to the system board.

Correct the voltage-selector switch setting.

Reseat

Power Cord

Power-on Switch

If the voltages are not correct, and the power cord is good, replace the power supply.

If the voltages are correct, and the computer you are servicing has a power supply connector on the riser card, check the following riser card voltages.

Riser Card Connections

Note: These voltages must be checked with the power

supply cable connected to the riser card.

If the voltages are not correct, and the power cord is good, replace the power supply.

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Processor Replacement

Looking from the front of the computer, install all processors with the beveled corner located at the right-rear corner of the processor socket.

Important

If the processor is not installed correctly, the system board and the processor can be damaged.

Return Codes

For the test programs to properly determine if a test

Passed, Failed

error-return code at test completion. To register the test properly in the test log, the test programs must generate one of the following return codes:

Return Code Description

0 Indicates the device passed

1 Indicated the device failed

2 or greater Indicates the test stopped or

, or

Aborted

, the test programs check the

its test.

was aborted.

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Setup Program

The Setup Utility (configuration) program is stored in the permanent memory of the computer. This program includes setting for the following:

 Devices and I/O Ports  Date and Time

 Security  Start Options  Advanced Setup

 ISA Legacy Resources  Rapid Resume Manager

To run the Setup Utility program, do the following:

1. Power-off the computer and wail for a few seconds until all in-use lights go off.

2. Power-on the computer.

3. When the Setup Utility prompt appears on the screen during start-up, press F1. The Setup Utility menu appears.

4. Follow the instructions on the screen.

Rapid Resume Manager Personal computers come

with built-in energy-saving capabilities. If the computer you are servicing was shipped with DOS and Windows preinstalled, Rapid Resume Manager is available. Rapid Resume Manager reduces the power consumption of the computer. The following are features of Rapid Resume Manager:

 Rapid Resume  Standby  Scheduler

 Wake Up on Ring

Rapid Resume:

computer saves its current state when you power it off with the power switch. Rapid Resume retains all current settings, remembers which programs were active, and saves the position and size of windows and other objects on the screen. When the computer is restarted (with the power-on switch, the Scheduler, or Wake-Up on Ring), it quickly returns to full-power operation in exactly the same state. The programs that were being used will reappear in the state they were in when you suspended operation of the computer.

With Rapid Resume activated, the

Running Rapid Resume Manager: To select

and activate, deactivate, or change Rapid Resume Manager do the following.

1. From the Windows Program Manager, select IBM Management Plus.

2. Select Rapid Resume Manager.

3. View or change settings.

4. Follow the instructions on the screen.

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Standby:

initiates reduced power modes for the display, microprocessor, and hard disk drive after a specified period of inactivity. The default setting for automatically initiating standby is 20 minutes. The display is blanked and the hard disk drive "spins down' (enters a reduced-power state). Any use of the keyboard, mouse, or hard disk drive causes the computer to exit standby and return to full-power operation. For example, if 40 minutes is selected as the specified period, the computer goes into standby state if the mouse, keyboard, or microprocessor is not active for more than 40 minutes.

To select and activate, deactivate, or change the Standby feature, see “Running Rapid Resume Manager” on page 73.

When the Standby feature is enabled, it

Scheduler:

computer to do the following:

 Start a program  Display a message  Power-off the computer

If the computer will not already be power-on when it is time to start a program or display a message, a setting can be selected to power-on the computer at the appropriate time.

To select and activate, deactivate, or change the Scheduler feature, see “Running Rapid Resume Manager” on page 73.

Wake Up on Ring:

the modems receives a call the computer is in the suspend state, the computer "wakes up" on the first ring; that is, it returns to full-power.

To select the Wake Up on Ring settings, feature, see “Running Rapid Resume Manager” on page 73.

Use the Scheduler to set a time for the

You can select settings so that, if

Formatting Diskettes: To format a diskette within

the Diagnostic programs, select one of the following options:

Format A: high density — 1.44MB Format A: low density — 720KB Format B: high density — 1.44MB Format B: low density — 720KB

After selecting a diskette format option, follow the instructions that appear on the screen.

Hard Disk Drive Boot Error: A hard disk drive

boot error (error codes 1996 and I999030X) can be caused by the following:

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Cause Actions

The start-up drive is not in the boot sequence in configuration.

No operating system installed on the boot drive.

The boot sector on the start-up drive is corrupted.

The drive is defective. Replace the hard disk drive.

Check the configuration and ensure the start-up drive is in the boot sequence.

In stall an operating system on the boot drive.

The drive must be formatted, do the following:

1. Attempt to access and recover (back-up) the failing hard disk drive.

2. Using the operating systems programs, format the hard disk drive.

3. Go to “Preparing the Hard Disk Drive for Use” on page 75.

When To Use the Low-Level Format Program

Note

Before formatting the hard disk drive, make a back-up copy of the files on the drive to be formatted.

Use the Low-Level Format program:

 When you are installing software that requires a

low-level format

 When you get recurring messages from the test

programs directing you to run the Low-Level Format program on the hard disk

 As a last resort before replacing a hard disk drive

Preparing the Hard Disk Drive for Use

When the Low-Level Format program is finished, restore to the hard disk all the files that you previously backed up.

1. Partition the remainder of the hard disk for your operating system. (The commands vary with the operating system. Refer to your operating-system manual for instructions.)

2. Format the hard disk using your operating system. (The commands vary with the operating system. Refer to your operating-system manual for instructions.)

3. Install the operating system.

You are now ready to restore the files.

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File Editor: The File Editor is an ASCII text editor that

uses simple function key commands. To access the File Editor:

1. Select File Editor from the

Utility Menu

; then press

Enter.

2. Insert a diskette into Drive A or Drive B before selecting the file you want to edit, then select the file you want to edit from the Files selection box.

3. Make your changes. The arrow keys move the cursor, and the function keys perform search and block editing functions. (See “File Edit Function Key Usage.”)

4. When you are done, press F10 to update the file with the changes you made, or press Esc to quit the editing process without saving the changes.

File Edit Function Key Usage The following

information describes the function of the function keys and keyboard keys when you are using the File Editor.

Key Description

Arrows Move the cursor to the

Home Press Home once, to move

End Press End once, to move

F2 Press F2 to be in search

F3 Press F3 to find the next

place in the text where you want to make changes.

the cursor to the start of the current line. Press Home twice, to move to the beginning of the file. Press Home three times, to move to the beginning of the file.

the cursor to the end of the current line. Press End twice, to move the cursor to the end of the current screen. Press End three times, to move the end of the file.

mode, You are prompted to enter the search word or words on a reverse highlighted line at the bottom of the File Edit Screen. After typing in the search word, press Enter.

occurrence of a search word.

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Key Description F4 Press F4 to mark the start

F5 Press F5 to complete the

F6 Press F6 while the cursor is

F7 To copy an active (marked)

F8 To delete an active

F10 Press F10, to save all

of a block of text (if you have not previously marked it). If you previously marked the block of text, pressing this key unmarks the text block.

block marking (started with F4). If you did not previously press F4 to start marking a block of text, F5 is ignored.

within the active block to move an active (marked) block of text. Move the cursor to the new location where the active block is to be moved, then press F6 again. If there is no active block of text, F6 is ignored.

block of text to a new location, move the cursor to the new location and then press F7. If there is no active block of text F7 is ignored.

(marked) block of text, move the cursor within the active block and press F8. If there is no active block of text, F8 is ignored.

changes and exit the file.

Notes:

1. Always make a backup copy on a self-starting diskette of the AUTOEXEC.BAT and CONFIG.SYS

before

files

making any changes.

2. The default text editing mode of the File Editor is the insert mode. To toggle between overtype and insert modes, press Insert.

Diagnostics Control Keys: The following is a list

of the Diagnostics Control Keys, when used and a description of the Diagnostics response.

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Control Keys When Used Diagnostics

Ctrl+A Main Menu Allows you to

Up and Down Arrow Keys

Space Bar Module Test

Tab Key Main Menu

+/− Keys Test Group

Main Menu Module Test Menu Test Group Menu

Menu Test Group Menu

Module Test Menu

Response

select test from the sub menus that are highlighted with red letters.

Attention: If selected, these test will erase the information stored on the diskette or hard disk drive.

Highlights an item you want to select.

Run All Selected is

highlighted and the Enter key is pressed.

Selects the additional test for the menu you are in.

Selects additional test. The LUN displayed on the top right Test Group Menu shows which test is selected and how and remain (example LUN 1 of 2).

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System Board Memory: The following matrix

cross-references the name of the computer (printed on the logo) and the size, speed, and type of memory modules supported in the computer.

Computer Name

Type 8639 SIMMs must be installed in matched pairs.

Note: Use only 70ns memory-module kits in your computer.

Size Speed Type

4MB 8MB 16MB 32MB

Memory Module

70ns Parity

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Specifications

Size

 Depth: 448 mm (17.6 in.)  Height: 160 mm (6.3 in.)  Width: 420 mm (16.5 in.)

Weight

 Min. configuration: 12.7 kg (28.0 lb)  Max. configuration: 14.1 kg (31.0 lb)

Environment

 Air temperature:

– System on: 10° to 32°C (50° to 90°F) – System off: 10° to 43°C (50° to 110°F)

 Humidity:

– System on: 8% to 80% – System off: 8% to 80% – Maximum altitude: 2134 m (7000 ft)

Heat Output

 Approximate heat output in BTUs per hour:

– Min. configuration: 120 BTU (35 watts) – Max. configuration: 1060 BTU (310 watts)

– Deep sleep: 15 BTU (4 watts)

Electrical Input

 Sine-wave input (50 to 60 Hz) required.  Low range input voltage:

– Min.: 110 V ac – Max.: 125 V ac

 High range input voltage:

– Min.: 200 V ac – Max.: 240 V ac

 Input kVA (approximately):

– Min. configuration as shipped: 0.08 kVA

– Max. configuration: 0.52 kVA

Airflow

 Approximately 0.56 cubic meters/minute (20 CFM)

Acoustical Noise Emission Values

 Average sound pressure levels:

– At operator position:

- 43 dB operating

- 43 dB idle

– At bystander position (1 meter):

- 40 dB operating

- 40 dB idle

 Declared (upper limit) sound power levels:

– 5.0 bels operating – 4.8 bels idle

Maximum configuration weight depends on options installed. Figures above are a system fully populated with options.

Maximum power and heat specifications are based on the 200-watt maximum capacity of the system power supply.

For additional information, see the available from IBM.

ISO Supplier's Declaration

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System Board Replacement

Notes

1. The BIOS and Vital Product Data (VPD) for the computer you are servicing must be installed on the new system board (FRU) after it is installed in the computer. To do this, you must run the

Flash Update program using the Flash Update diskette shipped with the new system board FRU. See “BIOS Levels” on page 68 “Vital

Product Data” on page 89, and “Flash (BIOS/VPD) Update Procedure” on page 69.

2. Always ensure the latest level of BIOS is installed on the computer. A down level BIOS may cause false errors and unnecessary replacement of the system board.

3. The processor is a separate FRU from the system board and is not included with the system board FRU. If you are instructed to replace the system board, do the following.

4. Install the processor from the old system board on the new system board.

5. If any of the following options are on the old system board, install them on the new system board.

 External cache memory and cache tag RAM

 Memory modules

 Extended video memory

6. Ensure that the new system board jumper settings match the old system board jumper settings.

7. If the new system board does not correct the problem, reinstall the options on the old system board, reinstall the old system board, then replace the processor.

Test Programs

The Diagnostics test programs, developed by DiagSoft for IBM, are the primary method of testing the computer. You can use them to test the IBM components of the system and some external devices. The amount of time required to test all components depends on the number of components. The more optional adapters and devices you have attached to your system, the longer the testing takes.

The test programs on the Diagnostic Diskette include the following features:

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Feature Description

Advanced Diagnostic Tests Identifies most problems

associated with the following major components:

 System board

 Hard disk drives  Diskette drives  CD-ROM drives  RAM

 Serial and parallel

ports  Video adapter  Printer  Keyboard  Mouse

Flexible Test Control Allows you to:

 Run groups of tests in

batch

 Specify parameters to

use for each test (for

example, video modes,

disk cylinders, and port

addresses)

 Specify the number of

passes you want to run

(one to continuous)

 Log the test results to

a text dBase (DBF)

format file

 Save all test settings

for future use  View System

Information

 View the server's

configuration

information. (For

example, you can view

the IRQ/DMA

assignments, memory

usage, and device

drivers)

 Select System Utilities  Run a low-level format

also contains system

utilities.

 Format a diskette

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Undetermined Problem

Check the power supply voltages. See “Power Supply” on page 71. If the voltages are correct, return here and continue with the following steps.

1. Power-off the computer.

2. Remove or disconnect the following, one at a time: a. Non-IBM devices

b. External devices (modem, printer, or mouse) c. Math coprocessor d. Any adapters e. Riser card f. Memory modules

Before removing or replacing memory modules, see “System Board Memory” on page 79.

g. Extended video memory h. External Cache

i. External Cache RAM j. Hard disk drive

k. Diskette drive

3. Power-on the computer to re-test the system.

4. Repeat steps 1 through 3 until you find the failing device or adapter.

If all devices and adapters have been removed, and the problem continues, replace the system board. See “System Board Replacement” on page 81.

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Using the Test Programs

The test programs provide advanced functions and utilities for users and service or support professionals to troubleshoot even the most difficult problems.

Program Navigation: You can maneuver within the

test programs by typing the first letter of a menu choice, using the function keys, or using command-line options.

Using the First Letter of a Menu Choice

Using the Function Keys

Use the following keys to maneuver throughout the test programs:

Keys Action

Enter Select an item, run the test

Down Arrow (↓)

Up Arrow (↑)

F1 Calls up the appropriate

Esc Go back to the previous

module, or run the test Moves the cursor down

Moves the cursor up

Help information. Use the up arrow key (↑) or the down arrow key (↓) to scroll through the information. Pressing F1 from within a Help screen provides a help index from which you can select different categories. One of the important help categories is function key usage. Pressing Esc exits Help and returns to where you left off.

Additional functions are available in the Test Module Selection screen and the Test Group screen using the following keys:

Keys Action Tab Move to test group (or move

Spacebar Toggle modules on/off (or

F2 View test results log

to parameters)

toggle tests on/off)

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Keys Action F10 Local menu

+ Next logical unit number (for

− Previous logical unit number

example, LUN 1, LUN 2, and so on)

Command Line Options

The following Command Line Options are available when initially starting the diagnostic program from within its directory.

Type QAPLPRO/XXX (where /XXX represents one of the following from the list below) then press Enter.

Command Action

/B&W The /B&W command line

/LOG=file The /LOG=file command

/INT10 The /INT10 command line

/OXXX The /OXXX command line

/USRCONFIG =file

/SCRIPT =file[,R]

option forces the program to load in Black and White (Monochrome) mode, which is often more readable on laptop computers.

line option directs the test programs to start using a specified Error Log file.

option forces the test programs to use the BIOS for screen writes.

option, where XXX=test group (for example, MBD/MEM/VID/HDU/ FDU/KBD/COM/LPT, and so on), omits the designated test group from testing.

The /USERCONFIG=file command line option tells the test programs to look for a user diagnostic configuration file other than the default USERDIAG.CFG.

The /SCRIPT=file[,R] command line option with the “,R” runs the selected script. Please see “Scripting” on page 86 for a description of scripting.

Note: You can use a “–”

instead of a “/” as the command line switch.

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Viewing the Test Groups: As you move the

Scripting: Scripting allows you to select specific

Script

. To set up

Changing Logical Unit Numbers: In some

From either the Module Test Menu or the Test Group window, you can change to a different LUN (where applicable) by pressing the plus (+) key (next LUN), or the minus (−) key (previous LUN).

Test Group Specifications: In the

upper-right-hand portion of the testing screen (or just the upper portion if you switched to an individual test group screen) are the specifications for the related test group.

Note: In the Hard Disk Test Group specification area, if a

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software program was to compress your drive, the indicated size is the compressed size of the logical drive.

Starting the Diagnostics Diskette

1. Insert the Diagnostics diskette into drive A.

2. Power-on the computer.

3. When the Diagnostics Main Menu is displayed, press Ctrl+A. (The screen will not change.)

4. Select Diagnostics; then, press Enter.

5. Follow the instructions that appear on your screen. If an error is displayed, go to “Symptom-to-FRU Index Supplement” on page 95.

Module Testing Mode

In the Module Testing mode, you can define how many times each test should run and how the test program should log the errors.

To start the Module Testing mode:

1. Start the Diagnostics diskette. See “Starting the Diagnostics Diskette.”

2. Select Diagnostic from the Main Menu.

3. Select Module Tests from the next menu.

4. Use the up and down arrow keys (↑ and ↓) to move the highlight bar from one selection to the next.

5. Follow the instructions on the screen.

Note: As you scroll down the selection menu, the Test

Group window to the right changes to correspond to the highlighted Module.

Running Selected Module Tests

To run all selected tests for a test group:

1. Use the up and down arrow keys (↑ and ↓) to move the cursor to your selection.

2. Press Enter.

Note: A ◊ appears next to your selection.

Running All Selected Modules

To run all selected test modules:

1. Use the down arrow key (↓) to move the cursor to the last choice, Run All Selected Modules.

2. Press Enter. Note: A ◊ appears next to your selection.

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Changing Selected Tests in Test Groups

To change selected tests in a Test Group:

1. In the Module Tests Menu, use the up and down arrow keys (↑ and ↓) to move the cursor to your selection.

2. Press Tab to move into the expanded Test Group window.

3. Scroll to the test you want to select or deselect.

Attention

Items indicated by a directly adjacent “*” (red text on color screens) are destructive tests.

4. Press the spacebar at the highlighted test to toggle between select (indicated by a ◊) and deselect.

Note: Pressing the first letter of a test does not

activate the test, unlike menu operation.

5. Press Enter.

Running an Individual Test

To run an individual test:

1. Use the up and down arrow keys (↑ and ↓) to move to the highlighted bar to the test you want to run.

2. Press Enter to run the test. Note: The results of the test appear in the

lower-right-hand Test Log window. Also, if you enabled Test Logging, the results are recorded in the Test Log.

3. When the test completes, press Esc to return to the Test Group Menu.

Stopping the Tests: To stop running a specific test

or stop testing after you have started a test, press Esc while the test is running. The test pauses at the first possible opportunity, and the Skip/Abort Test Menu appears with the following options:

Option Action

Continue The test program begins

Skip to next test The test program skips the

Skip to next group The test program skips the

Abort all tests The test program stops and

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testing where it left off.

current test, but remaining tests for the selected Test Module continue.

remaining tests in the current test group.

returns to the previous menu.

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Vital Product Data

Each computer has a unique vital product data (VPD) code stored in the nonvolatile memory on the system board. After you replace the system board the VPD must be updated. To update the VDP, see “Flash (BIOS/VPD) Update Procedure” on page 69.

Locations

The following location information is for the PC Server 310 Type 8639.

 “Expansion Slots/Riser Cards.”  “Keylock Assembly Exploded View” on page 91.  “System Board” on page 92.

Expansion Slots/Riser Cards

All Type 8639 computers have seven expansion slots, two of which are PCI expansion slots. The other five expansion slots are either Micro Channel or ISA, depending on model.

The PCI slots and their adjacent Micro Channel or ISA expansion slots are

shared expansion slots

that an adapter can be installed in either the PCI expansion slot or the adjacent Micro Channel or ISA expansion slot, but not in both.

A SCSI-2 Fast/Wide PCI Adapter is installed in one of the PCI expansion slots. An Ethernet adapter is installed in one of the Micro Channel or ISA slots.

This leaves one PCI slot and three Micro Channel or ISA slots available for future expansion. For example, you can add adapters to provide communications, specialized graphics, and sound.

. This means

PCI/Micro Channel Models: The following

illustration shows the location and numbering of the PCI and Micro Channel expansion slots. Note the location of the shared expansion slots.

( )

Micro Channel Architecture

(On other side)

( )

PCI

Slot

( )

PCI

Slot

( )

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Riser

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PCI/ISA Models: The following illustration shows the

location and numbering of the PCI and ISA expansion slots. Note the location of the shared expansion slots.

ISA ISA

ISA PCI

ISA

(On other side)

Riser

Share Slot

Riser Card (ISA) Administrator Password:

ISA Riser cards have an administrator password jumper located to the left of the battery.

Note: This jumper will not remove the password. The setting of this jumper determines if an Administrator

Password can or cannot be set on the computer.

Important

If the Administrator Password is lost or forgotten, the password cannot be changed or removed. If this occurs, the system board must be replaced.

Jumper Position Results

1-2 (pins closest to the

battery)

2-3 (pins farthest from the

battery)

Administrator Password can

be set

Administrator password

cannot be set

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Keylock Assembly Exploded View

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System Board

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System Board (Continued)

.1/ Riser connector

.2/ MRD Modem Ring Detect jumper .3/ WP Diskette drive write protect jumper .4/ Diskette drive connector .5/ Hard disk drive connectors .6/ J38 On/Off Switch Power Supply Connector .7/ J37 On/Off Switch Connector .8/ Power supply connectors .9/ J26, J27 Bus/CPU Speed (MHz)

.1ð/ 256KB/1MB Cache jumpers .11/ Processor connector .12/ J101 Bus/Core Ratio .13/ Cache connectors .14/ Memory connectors (Bank 2) .15/ Memory connectors (Bank 1) .16/ Memory connectors (Bank 3) .17/ Video memory modules .18/ PWD Power-on password jumper .19/ Battery .2ð/ Display connector .21/ Parallel connector .22/ Serial connector .23/ Serial connector .24/ Keyboard connector .25/ Mouse connector .26/ Audio (input jack) .27/ Audio (output jack) .28/ IDE CD-ROM Audio connector .29/ J28 Mouse jumper

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Jumper Settings

The following tables contain the jumper setting information. (D) indicates the default setting.

Jumper Setting Description

MRD 2-3 (D)

1-2

WP 2-3 (D)

1-2

Cache 1-2 (D)

2-3

J101 1-2 (D)

2-3

PWD 1-2 (D)

2-3

Modem answer on ring.

Modem no answer on ring. Enable writing to a diskette

Disable writing to a diskette.

256KB Cache

1MB Cache

2/3 Bus/Core Ratio 1/2 Bus/Core Ratio

Password enabled.

Password reset.

Bus/CPU Speed MHz Settings: The following

table contains the Bus/CPU Speed Settings

Jumper 50/75 60/90

J26 J27

2-3 2-3

60/120

2-3 1-2

66/100 66/133

1-2 1-2

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Symptom-to-FRU Index Supplement

The Symptom-to-FRU Index lists error symptoms and possible causes. The most likely cause is listed first. Always begin with “General Checkout (Models 0XT, 0Z0, 0ZT, 0D0, 0DT)” on page 57. This index can also be used to help you decide which FRUs to have available when servicing a computer. If you are unable to correct the problem using this index, go to “Undetermined Problem” on page 83.

Notes

 If you have both an error message and an

incorrect audio response, diagnose the error message first.

 If you cannot run the diagnostic tests, but did

receive a POST error message, diagnose the POST error message.

 If you did not receive any error message, look for

a description of your error symptoms in the first part of this index.

 Check all power supply voltages before you

replace the system board. (See “Power Supply” on page 71.)

Important

1. Some errors are indicated with a series of beep codes. (See “Beep Symptoms” on page 96.)

2. The processor is a separate FRU from the system board; the processor is not included with the system board FRU. (See “System Board Replacement” on page 81.)

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Beep Symptoms

Beeps symptoms are short tones or a series of short tones separated by pauses (intervals without sound). See the following examples.

Beeps Description 1-2-X  One beep

4 Four continuous beeps

Beep Symptom FRU/Action 1-1-3

CMOS read/write error

1-1-4

ROM BIOS check error

1-2-X

DMA error

1-3-X 1. Memory Module

1-4-4 1. Keyboard

1-4-X

Error detected in first 64KB of RAM.

2-1-1, 2-1-2 1. Run Setup

2-1-X

First 64KB of RAM failed.

2-2-2 1. Video Card

2-2-X

First 64KB of RAM failed.

2-3-X 1. Memory Module

2-4-X 1. Run Setup

3-1-X

DMA register failed.

3-2-4

Keyboard controller failed.

3-3-4

Screen initialization failed.

3-4-1

Screen retrace test detected an error.

 A pause (or break)

 Two beeps

 A pause (or break)  Any number of beeps

1. Run Setup

2. System Board

1. System Board

2. System Board

1. Memory Module

2. System Board

1. Memory Module

2. System Board

1. Memory Module

2. System Board

2. Memory Module

3. System Board

1. System Board

2. Keyboard

1. Video Adapter

2. System Board

3. Display

1. Video Adapter

2. System Board

3. Display

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Beep Symptom FRU/Action 3-4-2

POST is searching for video ROM.

4 1. Video Adapter

All other beep code sequences.

One long and one short beep during POST. Base 640KB memory error or shadow RAM error.

One long beep and two or three short beeps during POST. (Video error)

Three short beeps during POST.

Continuous beep. 1. System Board Repeating short beeps. 1. Keyboard stuck key?

1. Video Adapter

2. System Board

1. System Board

1. Memory Module

2. System Board

1. Display Adapter, if

installed.

2. System Board

1. See “System Board

Memory” on page 79.

2. System Board

2. Keyboard Cable

3. System Board

No Beep Symptoms

Symptom/Error FRU/Action

No beep during POST but computer works correctly.

No beep during POST. 1. See “Undetermined

1. System Board

Problem” on page 83.

2. System Board

3. Memory Module

4. Any Adapter or Device

5. Riser Card

6. Power Cord

7. Power Supply

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