IBM PC 330-6571, PC 350-6581 Harware Maintenance Manual

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IBM Personal Computer

300 Series 700 Series IntelliStation

Hardware Maintenance Manual

March 1999

We Want Your Comments! (Please see page 585)

S83G-7789-20

This Manual Supports:

300 Series, Type

6263 6265 6267 6272 6275 6277 6282 6284 6285 6287

700 Series, Type

IntelliStation, Type

6561 6588 6591 65XX 6862 6872 6892

68XX

6865 6888 6889 6893 6897 6898 6899

Page 2

Page 3

IBM Personal Computer

300 Series 700 Series IntelliStation

Hardware Maintenance Manual

March 1999

We Want Your Comments! (Please see page 585)

S83G-7789-20

IBM

Page 4

Note

Before using this information and the product it supports, be sure to read the general information under “Notices” on page 594.

Twenty-first Edition (March 1999) The following paragraph does not apply to the United

Kingdom or any country where such provisions are inconsistent with local law: INTERNATIONAL

BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to you.

This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. IBM may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time.

This publication was developed for products and services offered in the United States of America. IBM may not offer the products, services, or features discussed in this document in other countries, and the information is subject to change without notice. Consult your local IBM representative for information on the products, services, and features available in your area.

Requests for technical information about IBM products should be made to your IBM reseller or IBM marketing representative.

Note to U.S. Government users–Documentation related to Restricted rights–Use, duplication, or disclosure is subject to restrictions set forth in GSA ADP Schedule Contract with IBM Corp.

ii IBM PC 300/700, IntelliStation Series HMM

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About this manual

This manual contains service and reference information for IBM Personal Computer 300 Series, 700 Series, and the Professional Workstation IntelliStation products.

The manual is divided into two sections as follows:

 The service section includes procedures for isolating

problems to a FRU, a Symptom-to-FRU Index, related service procedures, and an illustrated parts catalog.

 The reference section includes safety information,

product descriptions, and general information about system functions, and the advanced diagnostic tests.

This manual should be used along with the advanced diagnostic tests to troubleshoot problems effectively.

Important

This manual is intended for trained servicers who are familiar with IBM Personal Computer products. Use this manual along with advanced diagnostic tests to troubleshoot problems effectively.

Before servicing an IBM product, be sure to review the “Safety notices (multi-lingual translations)” on page 173 and “Safety information” on page 197.

Important safety information

Be sure to read all caution and danger statements in this book before performing any of the instructions.

Leia todas as instruções de cuidado e perigo antes de executar qualquer operação.

iii

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Prenez connaissance de toutes les consignes de type Attention et Danger avant de procéder aux opérations décrites par les instructions.

Lesen Sie alle Sicherheitshinweise, bevor Sie eine Anweisung ausführen.

Accertarsi di leggere tutti gli avvisi di attenzione e di pericolo prima di effettuare qualsiasi operazione.

Lea atentamente todas las declaraciones de precaución y peligro ante de llevar a cabo cualquier operación.

iv IBM PC 300/700, IntelliStation Series HMM

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Related publications

The following publications are available for IBM products. For more information, contact IBM or an IBM Authorized Dealer.

For Information About See Publication

PS/2 Computers IBM Personal System/2

PS/ValuePoint Computers IBM PS/ValuePoint

Laptop, Notebook, Portable, and ThinkPad Computers (L40, CL57, N45, N51, P70/P75, ThinkPad 300, 350, 500, 510, 710T, Expansion Unit, Dock I, Dock II)

ThinkPad Computers (ThinkPad 340, 355, 360, 370, 700, 701, 720, 750,

755) ThinkPad Computers

(ThinkPad 365, 560, 760, SelectaDock)

Monitors (Displays) (February 1993)

Monitors (December 1993)

IBM Monitors (P/G Series) (June 1996)

IBM 2248 Monitor (February 1996)

Disk Array technology overview and using the IBM RAID Configuration Program

Installation Planning for Personal System/2 computers

Installation Planning for Advanced Personal System/2 Servers

Hardware Maintenance Manual (S52G-9971)

Hardware Maintenance Service and Reference (S61G-1423)

IBM Mobile Systems Hardware Maintenance Manual Volume 1 (S82G-1501)

IBM Mobile Systems Hardware Maintenance Manual Volume 2 (S82G-1502)

IBM Mobile Systems Hardware Maintenance Manual Volume 3 (S82G-1503)

IBM PS/2 Display HMM Volume 1 (SA38-0053)

IBM Color Monitor HMM Volume 2 (S71G-4197)

IBM Monitor HMM Volume 3 (S52H-3679)

IBM Monitor HMM Volume 4 (S52H-3739)

Configuring Your Disk Array booklet (S82G-1506)

Personal System/2 Installation Planning and Beyond (G41G-2927)

Advanced PS/2 Servers Planning and Selection Guide (GG24-3927)

Page 8

vi IBM PC 300/700, IntelliStation Series HMM

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About this manual ................. iii

Important safety information .......... iii

Related publications . . . . . . . . . . . . . . . . v

Service information . . . . . . . . . . . . . . . 1

General checkout (Type 62XX, 65XX, 68XX) .... 2

General Checkout (Type 6272 Models 88X, 89X, 90X,

91X) . . . . . . . . . . . . . . . . . . . . . . 5

General checkout (Type 6263, 6265, 6267, 6275,

6277, 6285, 6287, 6561, 6591, 6862, 6865, 6872,

6889, 6892, 6893, 6897) ............. 14

General checkout (Type 6876, 6886) ........ 17

Module test menu and hardware configuration report 26

Keyboard . . . . . . . . . . . . . . . . . . . . . 27

Printer . . . . . . . . . . . . . . . . . . . . . . 27

Power supply . . . . . . . . . . . . . . . . . . . 28

Display . . . . . . . . . . . . . . . . . . . . . . 32

Symptom-to-FRU index . . . . . . . . . . . . . . 33

Undetermined problem . . . . . . . . . . . . . . 82

Replacing a processor .............. 82

Replacing a video cache module .......... 83

Replacing a system board ............. 84

Type 6263, 6265, 6275 parts ........... 86

Type 6267, 6277, 6287 parts ........... 89

Type 6272 parts ................. 92

Type 6282, 6284 parts .............. 95

Type 6285 parts ................. 98

Type 6X7X parts ................ 101

Type 6X8X parts ................ 102

Type 6560 parts ................ 112

Type 6561 parts ................ 115

Type 6562 parts ................ 117

Type 6588, 6888 parts ............. 119

Type 6591 parts ................ 122

Type 6592 parts ................ 125

Type 6598 parts ................ 127

Type 6862, 6872 parts ............. 129

Type 6865 parts ................ 132

Type 6888 parts ................ 135

Type 6889/6897 parts .............. 136

Type 6892 parts ................ 139

Type 6893 parts ................ 142

Type 6898 parts ................ 145

Type 6899 parts ................ 148

Common parts . . . . . . . . . . . . . . . . . 150

Special tools . . . . . . . . . . . . . . . . . . 161

Reference information . . . . . . . . . . . . . 163

Safety notices (multi-lingual translations) ..... 173

Safety information . . . . . . . . . . . . . . . . 197

Product description . . . . . . . . . . . . . . . 202

 Copyright IBM Corp. 1996, 1997, 1998, 1999 vii

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Specifications Type 6263, 6265, 6275 ...... 205

Specifications Type 6267, 6277, 6287 ...... 206

Specifications Type 6272 ............ 207

Specifications Type 6282, 6284 ......... 208

Specifications Type 6285 ............ 209

Specifications Type 6X7X ............ 210

Specifications Type 6X8X ............ 211

Specifications Type 6560 ............ 212

Specifications Type 6561 ............ 213

Specifications Type 6562 ............ 214

Specifications Type 6588 ............ 215

Specifications Type 6589 ............ 216

Specifications Type 6591 ............ 217

Specifications Type 6592 ............ 218

Specifications Type 6598 ............ 219

Specifications Type 6862, 6872 ......... 220

Specifications Type 6865 ............ 221

Specifications Type 6888 ............ 222

Specifications Type 6889/6897 .......... 223

Specifications Type 6892 ............ 224

Specifications Type 6893 ............ 225

Specifications Type 6898 ............ 226

Specifications Type 6899 ............ 227

Security features . . . . . . . . . . . . . . . . 228

Universal Management Agent (UMA) ....... 232

Hard disk drive jumper settings ......... 235

CD-ROM, PD/CD-ROM drive jumper settings . . . 239

BIOS levels . . . . . . . . . . . . . . . . . . . 240

Flash (BIOS/VPD) update procedure ....... 241

Diagnostics and test information ......... 243

Using the test programs ............. 256

Setup Utility program .............. 261

Power management . . . . . . . . . . . . . . . 267

Network settings . . . . . . . . . . . . . . . . 270

Recovering from software problems (Type 68X7) . 272

Creating utility diskettes ............. 272

IBM Wireless LAN ............... 280

System board memory ............. 289

Computer exploded view (Type 6263, 6265, 6275) 303 Computer exploded view (Type 6267, 6277, 6287) 307

Computer exploded view (Type 6272) ...... 317

Computer exploded view (Type 6282, 6284) . . . 318

Computer exploded view (Type 6285) ...... 319

Computer exploded view (Type 6598) ...... 324

Computer exploded view (Type 6X7X) ...... 326

Computer exploded view (Type 6X8X) ...... 327

Computer exploded view (Type 6560) ...... 328

Computer exploded view (Type 6561) ...... 329

Computer exploded view (Type 6562) ...... 334

Computer exploded view (Type 6588, 6888) . . . 338

Computer exploded view (Type 6591) ...... 343

Computer exploded view (Type 6592) ...... 349

Computer exploded view (Type 6598) ...... 352

Computer exploded view (Type 6862, 6872) . . . 354

viii IBM PC 300/700, IntelliStation Series HMM

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Computer exploded view (Type 6865) ...... 357

Computer exploded view (Type 6889/6897) .... 363

Computer exploded view (Type 6892) ...... 368

Computer exploded view (Type 6893) ...... 373

Computer exploded view (Type 6898) ...... 376

Computer exploded view (Type 6899) ...... 380

Keylock assembly exploded view (Desktop Models) 382

System board layouts .............. 383

Riser card layouts ................ 459

Type/Model number conversion ......... 470

Country/Language model configuration ...... 477

Miscellaneous information . . . . . . . . . . . . 583

Send us your comments! ............ 585

Do you need technical references? ........ 586

Problem determination tips ........... 587

Notices . . . . . . . . . . . . . . . . . . . . . 594

Contents ix

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x IBM PC 300/700, IntelliStation Series HMM

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Service information

This section contains the general checkout procedures, related service procedures, Symptom-to-FRU indexes, and parts listings for IBM Personal Computer 300/700 Series (Type 62XX, 65XX, and 68XX) and the IntelliStation (Type 6865, 6888, 6889, 6893, 6897, 6898, and 6899) computers.

Note

This manual and the diagnostic tests are intended to test

only

IBM products. Non-IBM products of any kind including adapter cards, accelerator boards, options, or non-IBM devices, can give false errors and invalid computer responses. If you remove a non-IBM device and the symptom goes away, the problem is with the device you removed.



 Copyright IBM Corp. 1996, 1997, 1998, 1999 1

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General checkout (Type 62XX, 65XX, 68XX)

This general checkout procedure is for Type 62XX, 65XX, and 68XX computers.

If you are servicing a Type 6272 Model 88X, 89X, 90X, 91X, computer, see “General Checkout (Type 6272 Models 88X, 89X, 90X, 91X)” on page 5.

If you are servicing a Type 6263, 6265, 6267, 6275, 6277, 6285, 6287, 6561, 6591, 6862, 6872, 6889, 6892, 6893 or 6897 computer, see General checkout on page 14

If you are servicing a Type 6876 or Type 6886 Micro Channel 6876, 6886)” on page 17.



computer, see “General checkout (Type

Note

See “Universal Management Agent (UMA)” on page 232. for UMA information and the computer types that supports UMA.

Attention

The drives in the computer you are servicing might have been rearranged or the drive startup sequence changed. Be extremely careful during write operations such as copying, saving, or formatting. Data or programs can be overwritten if you select an incorrect drive.

Diagnostic error messages appear when a test program finds a problem with a hardware option. For the test programs to properly determine if a test

Aborted

, the test programs check the error-return code at

test completion. See “Return codes” on page 255. General error messages appear if a problem or conflict is

found by an application program, the operating system, or both. For an explanation of these messages, refer to the information supplied with that software package.

Passed, Failed

, or

2 IBM PC 300/700, IntelliStation Series HMM

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Notes

1. Before replacing any FRUs, ensure the latest level of BIOS is installed on the system. A down-level BIOS might cause false errors and unnecessary replacement of the system board. For more information on how to determine and obtain the latest level BIOS, see “BIOS levels” on page 240.

2. If multiple error codes are displayed, diagnose the first error code displayed.

3. If the computer hangs with a POST error, go to “Symptom-to-FRU index” on page 33.

4. If the computer hangs and no error is displayed, go to “Undetermined problem” on page 82.

5. If an installed device is not recognized by the diagnostics program, that device might be defective.

001

– Power-off the computer and all external devices. – Check all cables and power cords. – Set all display controls to the middle position. – Insert the Diagnostics diskette into drive A. – Power-on all external devices. – Power-on the computer. – Check for the following response:

1. Readable instructions or the Main Menu.

DID YOU RECEIVE THE CORRECT RESPONSE? Yes No

002

If Rapid Resume is displayed, do the following:

1. Disable Rapid Resume, see “Running Rapid Resume Manager” on page 269.

2. Run the diagnostics tests.

3. Enable Rapid Resume after service is complete.

– or – If the computer hangs during Rapid Resume, do the following:

1. Power-off; then, power-on the computer.

2. When the hard-disk drive activity light comes on, press Ctrl+Alt+Del to exit Rapid Resume and restart the computer. (Rapid Resume is now turned off.)

– or – Go to the “Symptom-to-FRU index” on page 33.

003

(Step 003 continues)

Service information

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(CONTINUED)

003 (continued) ARE ALL INSTALLED DEVICES IN THE COMPUTER HIGHLIGHTED ON THE MODULE TEST MENU OR HARDWARE CONFIGURATION REPORT? Yes No

004

Go to “Module test menu and hardware configuration report” on page 26.

005

Run the Advanced Diagnostics test. If necessary, refer to “Diagnostics and test information” on page 243.

 If you receive an error, go to “Symptom-to-FRU index”

on page 33.

 If the test stops and you cannot continue, replace the

last device tested.

 If the computer has incorrect keyboard responses, go

to “Keyboard” on page 27.

 If the printer has incorrect responses, go to “Printer”

on page 27.

 If the display has problems such as jittering, rolling,

shifting, or being out of focus, go to “Display” on page 32.

4 IBM PC 300/700, IntelliStation Series HMM

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General Checkout (Type 6272 Models 88X, 89X, 90X, 91X)

This general checkout and diagnostic procedure is for the Type 6272, Models 88X, 89X, 90X, 91X only. These models come without a diskette drive (disketteless) and without a CD-ROM.

Depending on the operating system and network configuration, the method of running diagnostics varies.

It is the customer's responsibility to make the IBM PC Enhanced Diagnostics accessible from either:

 The local hard disk

-- or --

 The server If the computer you are servicing is set up to start

remotely, this general checkout procedure assumes that the server providing services to the computer and the network are functioning correctly.

Note

Run the IBM PC Enhanced Diagnostics under the DOS operating system. Windows 95 and Windows NT diagnostics should be run only if the DOS version is not available.

For more information about the IBM PC Enhanced Diagnostics, see “Diagnostics test programs” on page 245.

001

– Power-off the computer and all external devices. – Check all cables and power cords. – Make sure the computer is connected to a functioning

network. – Set all display controls to the middle position. – Power-on all external devices. – Power-on the computer. – Check for the following response:

1. One beep

2. Operating system or diagnostics loaded

Note

If the operating system loader screen appears, select an operating system.

DID YOU RECEIVE THE CORRECT RESPONSE? Yes No

002

Check the following for the response you received and perform the action:

(Step 002 continues)

Service information

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(CONTINUED)

002 (continued)

 No beep - See “Beep symptoms” on page 34.  One beep; Operating system did not load - Go

to Step 006.

 Two or more beeps - Go to the

“Symptom-to-FRU index” on page 33.

003

OBSERVE THE GREEN LED ON THE TOKEN-RING ADAPTER OR THE LNK LED ON THE ETHERNET ADAPTER FOR 30 SECONDS. IS THE LED ON SOLID FOR THE ENTIRE 30 SECONDS? Yes No

004

The computer might not be connected to an active network or there might be a problem with the network adapter card. See “Network adapter LED status” on page 11.

005

Start the PC Enhanced Diagnostics tests. If necessary, refer to “Starting IBM PC Enhanced Diagnostics” on page 9 and “Diagnostics and test information” on page 243.

If diagnostic programs are not installed on the computer you are servicing, contact the system administrator and ask if the diagnostic programs can be made available over the LAN. If the diagnostics can not be made available over the LAN, use the “Symptom-to-FRU index” on page 33.

006

IS THERE A READABLE SCREEN WITH NO FLASHING, JITTERING, OR OTHER DISPLAY PROBLEMS? Yes No

007

Go to “Display” on page 32.

008

OBSERVE THE GREEN LED ON THE TOKEN-RING ADAPTER OR THE LNK LED ON THE ETHERNET ADAPTER FOR 30 SECONDS. IS THE LED ON SOLID FOR THE ENTIRE 30 SECONDS? Yes No

009

(Step 009 continues)

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009 (continued)

The computer might not be connected to an active network or there might be a problem with the network adapter card. See “Network adapter LED status” on page 11.

010

IS THE COMPUTER STOPPED AT THE RPL SCREEN? Yes No

011

– The RPL (Remote Program Load) screen displays

a title line at the top of screen such as “IBM PCI Token-Ring Adapter RPL.”

– Go to Step 026 on page 8.

012

CONTACT THE SYSTEM ADMINISTRATOR AND PROVIDE THE MAC ADDRESS OF THE COMPUTER YOU ARE SERVICING. ASK THE SYSTEM ADMINISTRATOR: SHOULD THE COMPUTER BE ENABLED FOR RPL? Yes No

013

Change Startup sequence to remove network as startup device. (See “Setup Utility program” on page 261). Go to Step 001 on page 5.

014

ASK THE SYSTEM ADMINISTRATOR: IS AN RPL IMAGE ASSIGNED TO THE COMPUTER? Yes No

015

– If a Token-Ring adapter is installed in the

computer, make note of the current startup sequence, then change startup sequence to temporarily remove network as a startup device and make the hard disk the first startup device. Restart the computer. Go to Step 017.

– If an Ethernet adapter is installed in the computer,

go to Step 020 on page 8.

016

Provide the new MAC address to the system administrator.

017

(Step 017 continues)

Service information 7

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(CONTINUED)

017 (continued) DID THE OPERATING SYSTEM LOAD? Yes No

018

– Restore the startup sequence. – Go to Step 023.

019

Go to Step 005 on page 6 to run diagnostics, then restore startup sequence after determining the problem.

020

PRESS THE HOME KEY. DID THE OPERATING SYSTEM LOAD? Yes No

021

Go to Step 023.

022

Go to Step 005 on page 6 to run diagnostics.

023

CONTACT THE SYSTEM ADMINISTRATOR AND ASK: CAN DIAGNOSTICS BE ASSIGNED FROM THE SERVER? Yes No

024

– If you were provided with or have observed any

obvious symptoms, Go to “Symptom-to-FRU index” on page 33.

– Notify system administrator that you have no

symptoms diagnosed and diagnostics can not be run on the computer you are servicing.

025

Restart the computer and run diagnostics. See “Starting IBM PC Enhanced Diagnostics” on page 9.

026

AFTER CHECKING THE STARTUP SEQUENCE, IS NETWORK THE FIRST DEVICE LISTED IN THE STARTUP SEQUENCE? Yes No

027

(Step 027 continues)

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027 (continued)

– Go to Step 029.

028

– Replace the network adapter card. – Contact the system administrator and provide the new

MAC address.

029

IS THE HARD DISK DRIVE THE FIRST DEVICE LISTED IN THE STARTUP SEQUENCE? Yes No

030

– If a device other than the hard disk is listed as the

first device, change the startup sequence so the hard disk is the first device, then return to Step 001 on page 5. (See “Setup Utility program” on page 261).

031

SHOULD THE COMPUTER BE ENABLED FOR RPL? Yes No

032

– Ask the system administrator to reinstall the

operating system, then return to Step 001 on page 5. If the operating system cannot be installed, replace the hard disk drive.

033

– Change the startup sequence so the network is the first

startup device and the hard disk drive is the second

startup device. – Return to Step 001 on page 5.

Starting IBM PC Enhanced Diagnostics

These steps show how to start the DOS based IBM PC Enhanced Diagnostics from Windows 95, Windows NT, and Windows 3.X.

1. Shut down Windows 95 or Windows NT and re-start in DOS mode. If Windows 3.X is running, close Windows.

2. At the command prompt type: CD IBMDIAG, then press the Enter key.

Note

If an invalid directory message appears, IBM PC Enhanced Diagnostics are not installed. Restart the computer and go to Step 001 on page 5.

Service information 9

Page 22

3. Type: PCDR, then press the Enter key.

4. Follow the instructions on the screen to run the diagnostics.

Note

Do not start the diagnostics in the DOS session of Windows 95 or from a command prompt under Windows NT. The system must be shut down and restarted in DOS.

Starting diagnostics under Windows 95 and Window NT: Use the Windows diagnostics version

only if you cannot run the IBM PC Enhanced Diagnostics under DOS.

1. Select Start

2. Select Programs

3. Select PC-Doctor

4. Select PC-Doctor for Windows

Diagnostics on the RTC CD

The IBM PC Enhanced Diagnostics are shipped on the RTC (Ready To Configure) CD. For Type 6272 Disketteless models, the customer has the responsibility to make the diagnostics available either locally on the PC hard disk or remotely through a server.

Remote diagnostics

Some computers might not have diagnostics loaded onto the local hard drive. If the computer you are servicing is connected to a server and the server has the diagnostic image, remote diagnostics can be run. (To use the diagnostics from the RTC CD, a diskette must be made from the diskette factory, then the diskette files are loaded on the server). See the customer's System Administrator for more information about remote diagnostics.

Remote diagnostics require:

 Access to the network  System Administrator to download the diagnostics or

to execute remote diagnostics to the client computer.

10 IBM PC 300/700, IntelliStation Series HMM

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Network adapter LED status

Use the tables below to determine the status of the Ethernet and Token-Ring adapter cards for diagnosing network problems.

Ethernet card LED status:

LED Name - Status

LNK - On LNK - Off

ACT - On

ACT - Off 100 TX - On

100 TX - Off

Explanation

Successfully linked to the network. No link established. Check for:

Good network condition. Good cable between computer and network receptacle.

Replace: Ethernet adapter

Riser card System board

Activity present (Transmit and Receive data to and from the network) No activity.

Network speed equals up to 100 Mbps. Network speed equals up to 10 Mbps.

Service information 11

Page 24

Token-ring card LED status:

Note

See “Token-ring table terms and definitions” on page 13 for definition of terms in this table.

Amber Green Explanation

Blinking Blinking The adapter is waiting for

initialization (during POST).

Off Off The adapter initialization is in

progress (during POST), or the computer is powered off.

Off Blinking The adapter did not detect any

problems during its self-diagnostic tests and is waiting to open. If this LED state occurs after the adapter has been opened, this state indicates that the adapter has been closed under software control.

Off On The adapter is open and operating

correctly.

On Off The adapter self-diagnostic tests

failed or there is a problem with the adapter. Replace:

Adapter Riser card System board

Blinking Off The adapter is closed due to an

undetected error. One of the following exists:

 The adapter open failed.  The adapter detected a wire

fault.

 The adapter failed the

auto-removal test.

Blinking On The adapter has detected

beaconing or hard error. If network is known good, check cable between computer and network receptacle. Replace:

Adapter Riser card System board

On On The adapter has failed before

running the self-diagnostic tests. Replace:

Adapter Riser card System board

12 IBM PC 300/700, IntelliStation Series HMM

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Token-ring table terms and definitions

Auto-removal The state in which a token-ring adapter

port removes itself from the network to perform self-tests to verify that it is not the cause of a hard error. If the tests are successful, the port will reattach itself to the network.

Beaconing The state that a token-ring adapter port

enters after it has detected a hard error. The error condition is reported to the other devices on the network. Beaconing can result in the port removing itself from the network (auto-removal) to determine whether it is the cause of the hard error.

Hard error An error condition on a network that

requires removing the source of the error or reconfiguring the network before the network can resume reliable operation.

Initialization The first step taken to prepare the port

for use after the computer has been booted. During initialization, the port runs a series of internal self-diagnostic tests.

Open The state in which the port has

established connection with other devices on the ring.

Wire fault An error condition caused by a break or

short circuit in the cable segment that connects the port to its access unit, such as an IBM 8230 Token-Ring Network Controller Access Unit.

Service information

Page 26

General checkout (Type 6263, 6265, 6267, 6275, 6277, 6285, 6287, 6561, 6591, 6862, 6865, 6872, 6889, 6892, 6893, 6897)

This general checkout procedure is for Type 6263, 6265, 6267, 6275, 6277, 6285, 6287, 6561, 6591, 6862, 6865, 6872, 6889, 6892, 6893, 6897 computers.

Attention

Diagnostic error messages appear when a test program finds a problem with a hardware option. For the test programs to properly determine if a test

Aborted

, the test programs check the error-return code at

test completion. See “Return codes” on page 255. General error messages appear if a problem or conflict is

found by an application program, the operating system, or both. For an explanation of these messages, refer to the information supplied with that software package.

Notes

2. If multiple error codes are displayed, diagnose the first error code displayed.

3. If the computer hangs with a POST error, go to “Symptom-to-FRU index” on page 33.

4. If the computer hangs and no error is displayed, go to “Undetermined problem” on page 82.

5. If an installed device is not recognized by the diagnostics program, that device might be defective.

Passed, Failed

, or

The power-on default is quick bring-up. To enable Enhanced bring-up, select the Start Options in the Configuration/Setup Utility program (see “Setup Utility program” on page 261) then, enable Power On Status.

001

(Step 001 continues)

14 IBM PC 300/700, IntelliStation Series HMM

Page 27

001 (continued)

– Power-off the computer and all external devices. – Check all cables and power cords. – Make sure the system board is seated properly.

 For 6263, 6265, 6275, see page 305.  For 6285, see page 322.  For 6561 or 6591, see “System board removal

(Type 6561)” on page 331 or “System board removal (Type 6591)” on page 346.

 For 6862, 6872 see page 356.  For 6892, see page 371.

– Make sure the processor speed setting matches the

processor installed in the computer.

 For 6263, 6265, 6275, 6285, see page 387.  For 6267, 6277, 6287, see page 391 and 394.  For 6561, 6591, see page 397.  For 6862, 6872, 6892, see page 430.  For 6889/6897, see page 446.  For 6893, see page 450.

– Set all display controls to the middle position. – Insert the IBM PC Enhanced Diagnostics diskette into

drive A. – Power-on all external devices. – Power-on the computer. – Check for the following response:

1. Readable instructions or the Main Menu.

Note

Type 6263, 6265, 6267, 6275, 6277, 6285, 6287, 6561, 6591, 6862, 6865, 6872, 6889, 6892, 6893, 6897 computers are default to come up quiet (No beep and no memory count and checkpoint code display) when no errors are detected by POST.

To enable Beep and memory count and checkpoint code display when a successful POST occurs:

 Enable Power on Status in setup. See “Setup

Utility program” on page 261.

DID YOU RECEIVE THE CORRECT RESPONSE? Yes No

002

If the Power Management feature is enabled, do the following:

1. Start the Configuration/Setup Utility program (see “Setup Utility program” on page 261)

2. Select Power Management from the Configuration/Setup Utility program menu.

3. Select APM (Step 002 continues)

Service information

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(CONTINUED)

002 (continued)

4. Be sure APM BIOS Mode is set to Disabled. If it is not, press Left Arrow (←) or Right Arrow (→) to change the setting.

5. Select Automatic Hardware Power Management.

6. Set Automatic Hardware Power Management to Disabled.

– or – Go to the “Symptom-to-FRU index” on page 33.

003

Run the IBM PC Enhanced Diagnostics test. If necessary, refer to “Diagnostics and test information” on page 243.

 If you receive an error, replace the part that the

diagnostic program calls out or go to “Symptom-to-FRU index” on page 33.

 If the test stops and you cannot continue, replace the

last device tested.

 If the computer has incorrect keyboard responses, go

to “Keyboard” on page 27.

 If the printer has incorrect responses, go to “Printer”

on page 27.

 If the display has problems such as jittering, rolling,

shifting, or being out of focus, go to “Display” on page 32.

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General checkout (Type 6876, 6886)

This general checkout procedure is for Type 6876 and 6886 computers.

On Type 6876 and 6886 Micro Channel computers, you can start the advanced diagnostics programs in one of three ways:

1. From the 700 Series 6876/6886 Reference Diskette

2. From the 700 Series 6876/6886 Diagnostics Diskette

3. From the System Partition.

From the reference diskette (Type 6876/6886)

The Reference Diskette is bootable. Starting the diagnostic programs from the Reference Diskette allows you to test the options installed in the computer or test the base system.

To test options (Type 6876/6886)

Notes

1. Ensure that Rapid Resume is disabled before starting this procedure.

2. If Rapid Resume is displayed during this procedure, see “Running Rapid Resume Manager” on page 269.

3. Re-run the diagnostics tests.

To test the options installed in the computer, do the following.

1. Power-off the computer and all external devices.

2. Check all cables and power cords.

3. Set all display controls to the middle position.

4. Insert the Reference Diskette into drive A.

5. Power-on all external devices.

6. Power-on the computer.

7. Check for the following responses: a. One Beep b. IBM Logo

c. Readable instructions or the Main Menu

8. If you received the correct responses, press Ctrl+A (Test the Computer screen appears). Select Options diagnostics and follow the instructions on the screen.

9. If you did not receive the correct responses, go to “Symptom-to-FRU index” on page 33.

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To test the base system (Type 6876/6886)

Notes

1. Ensure that Rapid Resume is disabled before starting this procedure.

2. If Rapid Resume is displayed during this procedure, see “Running Rapid Resume Manager” on page 269.

3. Re-run the diagnostics tests.

To test the base system, do the following:

1. Power-off the computer and all external devices.

2. Check all cables and power cords.

3. Set all display controls to the middle position.

4. Insert the Reference Diskette into drive A.

5. Power-on all external devices.

6. Power-on the computer.

7. Check for the following responses: a. One Beep b. IBM Logo

c. Readable instructions or the Main Menu

8. If you received the correct responses, do the following. a. Press Ctrl+A

(Test the Computer screen appears).

b. Select System board diagnostics and follow

the instructions on the screen.

c. When the QAPlus/PRO Main Menu appears,

press Ctrl+A.

d. Select Diagnostics.

e. Select Module Test.

 If the Module Test Menu is correct, run

diagnostics.

 If the Module Test Menu is not correct, go

to “Module test menu and hardware configuration report” on page 26.

9. If you did not receive the correct responses, go to “Symptom-to-FRU index” on page 33.

From the diagnostics diskette (Type 6876/6886)

Important

If the diagnostic program is started from the diagnostics diskette, you will not have the option to test the Micro Channel options installed in the computer.

The Diagnostics Diskette is bootable. The procedure for starting the Diagnostics Diskette when servicing Type 6876 and 6886 computers is the same as the Type 62XX, 65XX, and 68XX computer. See “General checkout (Type 62XX, 65XX, 68XX)” on page 2.

18 IBM PC 300/700, IntelliStation Series HMM

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From the system partition (Type 6876/6886)

Starting the diagnostic programs from the System Partition gives you the option of testing the options installed in the computer or testing the base system.

To test options (Type 6876/6886)

Notes

1. Ensure that Rapid Resume is disabled before

starting this procedure.

2. If Rapid Resume is displayed during this

procedure, see “Running Rapid Resume Manager” on page 269.

3. Re-run the diagnostics tests.

To test the options installed in the computer, do the following.

1. Power-off the computer and all external devices.

2. Check all cables and power cords.

3. Set all display controls to the middle position.

4. Remove all media from the drives.

5. Power-on all external devices.

6. Power-on the computer.

7. Check for the following responses: a. One Beep b. IBM Logo

8. When the F1 prompt appears in the lower left-hand corner of the screen, press F1 (the IBM logo appears, then the System Programs Main Menu).

9. Press Ctrl+A (Test the Computer screen appears).

10. If you received the correct responses, select Options and follow the instructions on the screen.

11. If you did not receive the correct responses, reinstall the System Partition on the hard disk drive from the Reference Diskette.

To test the base system (Type 6876/6886)

Notes

1. Ensure that Rapid Resume is disabled before starting this procedure.

2. If Rapid Resume is displayed during this procedure, see “Running Rapid Resume Manager” on page 269.

3. Re-run the diagnostics tests.

To test the base system, do the following.

1. Power-off the computer and all external devices.

2. Check all cables and power cords.

3. Set all display controls to the middle position.

Service information

Page 32

4. Remove all media from the drives.

5. Power-on all external devices.

6. Power-on the computer.

7. Check for the following responses: a. One Beep b. IBM Logo

8. When the F1 prompt appears in the lower left-hand corner of the screen, press F1 (a second IBM logo appears followed by the System Programs Main Menu).

9. If you received the correct responses, do the following: a. Press Ctrl+A

(Test the Computer screen appears).

b. Select System board diagnostics and follow

the instructions on the screen.

c. When the QAPlus/PRO Main Menu appears,

press Ctrl+A

d. Select Diagnostics.

e. Select Module Test.

f. If the Module Test Menu is correct, run

diagnostics.

g. If the Module Test Menu is not correct, go to

“Module test menu and hardware configuration report” on page 26.

10. If you did not receive the correct responses, reinstall the System Partition on the hard disk drive from the Reference Diskette.

20 IBM PC 300/700, IntelliStation Series HMM

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System programs (Type 6876/6886)

The system programs are utility programs for Micro Channel computers that allow you to:

 Change the system configuration

 Set passwords

 Change the date and time  Set power management features  Test the computer

The programs are installed in a special protected area of the hard disk drive called the System Partition.

The System Partition appears on the FDISK and FDISKPM screens for DOS and OS/2 deleted and the disk space (about 6 MB) can be used for other programs. Before you delete the System Partition, you must first use the Back up/Restore system programs option on the system programs Main Menu to make current copies of the Reference, Diagnostic, and QAPlus/PRO diskettes. Without the System Partition, you must use these diskettes to configure and diagnose the computer.

If the computer was manufactured without a hard disk drive, the system programs were provided on three diskettes:

 Reference Diskette  Diagnostics Diskette

 QAPlus/PRO for IBM Diskette



, so that the partition can be

Starting the system programs (Type 6876/6886)

You can start the system programs from the hard disk drive or from the Reference Diskette.

If an error occurs during startup, the computer automatically starts the system programs to help you isolate and correct the problem. If you do not want the system programs to automatically start when an error occurs, change the Bypass System Programs on error setting in the system programs.

From the hard disk drive (Type 6876/6886)

To start the system programs from the hard disk drive, do the following:

1. Remove all media from all the drives.

2. Power-off the computer; then, power it back on. (The IBM logo appears on the screen.)

3. When the F1 prompt appears, press F1. (A second IBM logo appears, followed by the system programs main menu.

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From the reference diskette (Type 6876/6886)

To start the system programs from the Reference Diskette, do the following:

1. Power-off the computer.

2. Remove all media from the drives.

3. Insert the Reference Diskette into the primary diskette drive.

4. Power-on the computer.

After a few seconds, the IBM logo appears on the screen; then a second IBM logo screen appears, followed by the system programs main menu.

Power-on password

To service Type 62XX, 65XX, and 68XX computers with an active and unknown power-on password, power-off the computer and do the following:

Note

On some models, this procedure will also remove the administrator password. See “Passwords” on page 228 for more information.

1. Unplug the power cord and remove the top cover.

2. Refer to “System board layouts” on page 383 and locate the system board type you are servicing. Depending on the system board, the password is reset by a jumper or switch setting.

3. Move the password jumper to connect the center pin and the pin on the opposite end of the connector; or, short then open the password jumper; or, change the switch setting as appropriate. See “System board layouts” on page 383.

4. Power-on the computer. The system senses the change in the position and erases the password.

 It is necessary to move the jumper back to the

previous position and to reset the switch setting.

5. Remind the user to enter a new password when service is complete.

System programs main menu (Type 6876/6886)

The following tables contain a listing of the System Programs Main Menu items followed by a description of the item.

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 The amount of memory installed

 The built-in features and their assignments

Description

Exits from the system programs and loads the operating system.

Makes a backup copy of the Reference, Diagnostic, and QAPlus/PRO diskettes.

Item

Start operating system

Back up/Restore system programs:

Copies the system programs from the System Partition to the backup diskettes. Also creates backup Reference,

Diagnostic, and QAPlus/PRO diskettes. You need at least three 2 MB diskettes for the backup procedure.

 Back up the system diskettes

 Back up the System Partition

Reinstalls the system programs from backup diskettes to the System Partition. Use this program to rebuild the System

Partition in case of accidental loss or damage.

 Restore the System Partition

Copies a new version of the system programs to the System Partition from an updated set of system diskettes.

Views, changes, backs up, or restores the configuration information stored in the battery-backed memory. The

Update System Programs

Set Configuration

configuration information consist of:

 The installed options with their location and assignments

Shows the present configuration information for Micro Channel adapters and built-in features.

Allows you to change the configuration of the Micro Channel adapters. You can also change the Bypass System

 View configuration

 Change configuration

Programs setting from this menu.

Copies the configuration information from the battery-backed memory to the hard disk drive.

 Back up configuration

Service information 23

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Description

Retrieves the Micro Channel configuration copied by the Back up Configuration program and restores that information

to the battery-backed memory.

Verifies and updates the configuration information for the Micro Channel adapters and built-in features.

Displays the memory address assigned to the adapters.

Shows the existing Micro Channel device settings and allows you to make limited modification to some devices. Only

the information enclosed in brackets ([...]) can be changed.

Shows the current configuration of Peripheral Component Interconnect devices and adapters. Because PCI

components are automatically configured each time the computer starts up, you cannot change these settings.

Changes the date and time in battery-backed memory.

Helps prevent the use of the computer by unauthorized persons. Two types of passwords are available from this

program: a power-on password and a privileged-access password.

Changes the speed at which a character repeats when a key is held down.

Select this choice if the computer is going to be used as a server, without a keyboard.

Allows you to specify the sequence of the drives that the computer will attempt to start from when you power it on.

Item

 Restore Configuration

 Run Automatic Configuration

 Display memory map

 Set and View Micro Channel

SCSI devices

 View PCI configuration

Set Features

 Set date and time

 Set password and security features

 Set keyboard speed

 Set console

 Set startup sequence

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Description

Allows you to change the settings for the following:

 Rapid Resume

Item

 Set power management features

Note: If similar power management

 Wake Up on Alarm

 Standby Timeout

features are set in the operating

system, they will override these

settings.

Copies configuration and diagnostic files from a diskette that comes with an optional device.

Allows you to test the base computer by selecting System board diagnostics, or test the Micro Channel options by

Copy an option diskette

Test the Computer

selecting Option diagnostics.

Displays updates and changes.

More Utilities

 Display revision levels

Shows entries in the error log. Any memory and privileged-access password errors are recorded in this log.

Describes how to use the UINSTALL program to get information about additional utility programs available on the

 Display system error log

 Stand alone utility information

Diagnostics Diskette. Some of these programs can be used only with specific operating systems. Make sure you read

all of the information before installing any of these utility programs.

Records the computer serial number and displays the identification numbers for the system unit, processor board, and

system board. This information is also know as the vital product data (VPD).

Allows you to choose the display type and set a horizontal frequency and refresh rate.

 Set and view system identification

 Set video display information

 Wake Up on Ring

Service information 25

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Module test menu and hardware configuration report

Depending on the diagnostics version level you are using, the installed devices in the computer are verified in one of two ways:

1. At the start of the diagnostic tests, the Module Test Menu is displayed. Normally, all installed devices in the computer are highlighted on the menu.

2. At the start of the diagnostic tests, the main menu appears. From this menu, select System Info then select Hardware Configuration from the next menu. Normally, all installed devices in the computer are highlighted on this report.

If an installed device is not recognized by the diagnostics program:

 The diagnostic code for the device is not on the

diagnostic diskette. Run the diagnostics provided with that device.

 The missing device is defective or it requires an

additional diskette or service manual.

 An unrecognizable device is installed.  A defective device is causing another device not to be

recognized.

 The SCSI controller failed (on the system board or

SCSI adapter).

 Use the procedure in “Undetermined problem” on

page 82 to find the problem.

If a device is missing from the list, replace it. If this does not correct the problem, use the procedure in “Undetermined problem” on page 82.

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Keyboard

Note

If a mouse or other pointing device is attached, remove it to see if the error symptom goes away. If the symptom goes away, the mouse or pointing device is defective.

001

– Power-off the computer. – Disconnect the keyboard cable from the system unit. – Power-on the computer and check the keyboard cable

connector on the system unit for the voltages shown. All voltages are ± 5%.

Pin 1

2 3

ARE THE VOLTAGES CORRECT? Yes No

Voltage (Vdc) +5.0

Not Used Ground

+5.0 +5.0 Not Used

002

Replace the system board.

003

On keyboards with a detachable cable, replace the cable. If the problem remains or if the cable is permanently attached to the keyboard, replace the keyboard. If the problem remains, replace the system board.

Printer

1. Make sure the printer is properly connected and powered on.

2. Run the printer self-test.

If the printer self-test does not run correctly, the problem is in the printer. Refer to the printer service manual.

If the printer self-test runs correctly, install a wrap plug in the parallel port and run the diagnostic tests to determine which FRU failed.

If the diagnostic tests (with the wrap plug installed) do not detect a failure, replace the printer cable. If that does not correct the problem, replace the system board or adapter connected to the printer cable.

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Power supply

If the power-on indicator is not on, the power-supply fan is not running, or the computer will not power-off, do the following.

Check/Verify FRU/Action

1. Verify that the voltage-selector switch is set for the correct voltage.

2. Check the following for proper installation.  Power Cord  On/Off Switch

connector

 On/Off Switch

Power Supply connector

 System Board

Power Supply connectors

 microprocessor(s)

connection

3. Check the power cord for proper continuity.

4. Check the power-on switch for continuity.

Correct the voltage-selector switch setting.

Reseat

Power Cord

Power-on Switch

If the above are correct, check the following voltages.

PC 300/700 Series system board power-supply connections

If the computer you are servicing has a 20-pin power connector on the riser card or system board, see “20-pin main power supply connection” on page 30.

Note: These voltages must be checked with the power

supply cables connected to the system board.

28 IBM PC 300/700, IntelliStation Series HMM

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5.25 V dc

+ 4.75 to

– 4.5 to 5 .5 V d c

GND

– 10. 8 to 1 3.2 V d c

+ 11.4 to 12.6 V dc

PWR GOOD

+ 4.75 to 5.25 V dc

REAR

+ 3.46

+ 3.3

GND

P11

If the voltages are not correct, and the power cord is good, replace the power supply.

If the voltages are correct, and the computer you are servicing has a power supply connector on the riser card, check the following riser card voltages.

Riser Card Connections

Note: These voltages must be checked with the power

supply cable connected to the riser card.

+3.17

+3.46

GND

P10

If the voltages are not correct, and the power cord is good, replace the power supply.

Service information

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20-pin main power supply connection

The 20-pin main power supply connector is located on the riser card for PC-300, Types:

 6263, 6265, 6275, 6285  6561, 6591  6562, 6592

 6862, 6872, 6892 See “Riser card layouts” on page 459 and “System board

layouts” on page 383 for connector location. For PC360-S150, PC 300 Type 6267, 6277, 6287, and all

IntelliStation models, the 20-pin main power supply connector is located on the system board.

Attention

These voltages must be checked with the power supply cables connected to the system board or riser card.

Note

Pin 18 is not used for Type 6267, 6277, 6287.

Pin Signal Function

1 3.3 V +3.3 V dc 2 3.3 V +3.3 V dc 3 COM Ground 4 5 V +5 V dc 5 COM Ground 6 5 V +5 V dc 7 COM Ground 8 POK Power Good

9 5VSB Standby Voltage 10 12 V +12 V dc 11 3.3 V +3.3 V dc 12 -12 V -12 V dc 13 COM Ground 14 PS-ON DC Remote Enable 15 COM Ground 16 COM Ground 17 COM Ground 18 -5 V -5 V dc

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Pin Signal Function

19 5 V +5 V dc 20 5 V +5 V dc

Service information 31

Page 44

Display

If the screen is rolling, replace the display assembly. If that does not correct the problem, replace the video adapter (if installed) or replace the system board.

If the screen is not rolling, do the following to run the display self-test:

1. Power-off the computer and display.

2. Disconnect the display signal cable.

3. Power-on the display.

4. Turn the brightness and contrast controls clockwise to their maximum setting.

5. Check for the following conditions:

 You should be able to vary the screen intensity

by adjusting the contrast and brightness controls.

 The screen should be white or light gray, with a

black margin (test margin) on the screen.

Note

The location of the test margin varies with the type of display. The test margin might be on the top, bottom, or one or both sides.

If you do not see any test margin on the screen, replace the display. If there is a test margin on the screen, replace the video adapter (if installed) or replace the system board.

Note

During the first two or three seconds after the display is powered on, the following might occur while the display synchronizes with the computer.

 Unusual patterns or characters  Static, crackling, or clicking sounds  A “power-on hum” on larger displays

A noticeable odor might occur on new displays or displays recently removed from storage.

These sounds, display patterns, and odors are normal; do not replace any parts.

If you are unable to correct the problem, go to “Undetermined problem” on page 82.

32 IBM PC 300/700, IntelliStation Series HMM

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Symptom-to-FRU index

The Symptom-to-FRU Index lists error symptoms and possible causes. The most likely cause is listed first. Always begin with “General checkout (Type 62XX, 65XX, 68XX)” on page 2. This index can also be used to help you decide which FRUs to have available when servicing a computer. If you are unable to correct the problem using this index, go to “Undetermined problem” on page 82.

Notes

 If you have both an error message and an

incorrect audio response, diagnose the error message first.

 If you cannot run the diagnostic tests or you get

a diagnostic error code when running a test, but did receive a POST error message, diagnose the POST error message first.

 If you did not receive any error message, look for

a description of your error symptoms in the first part of this index.

 Check all power supply voltages before you

replace the system board. (See “Power supply” on page 28.)

 Check the hard disk drive jumper settings before

you replace a hard disk drive. (See “Hard disk drive jumper settings” on page 235.)

Important

1. Some errors are indicated with a series of beep

codes. (See “Beep symptoms” on page 34.) Type 6263, 6265, 6267, 6275, 6277, 6285, 6287,

6561, 6591, 6862, 6865, 6872, 6889, 6892, 6893, 6897 computers are default to come up quiet (No beep and no memory count and checkpoint code display) when no errors are detected by POST. To enable Beep and memory count and checkpoint code display when a successful POST occurs:

 Enable Power on Status in setup. See

“Setup Utility program” on page 261.

2. The processor is a separate FRU from the

system board; the processor is not included with the system board FRU. (See “Replacing a system board” on page 84.)

Service information 33

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Beep symptoms

Beep symptoms are short tones or a series of short tones separated by pauses (intervals without sound). See the following examples.

Beeps Description 1-2-X  One Beep

4 Four continuous beeps

Beep Symptom FRU/Action 1-1-3

CMOS read/write error

1-1-4

ROM BIOS check error

1-2-X

DMA error

1-3-X 1. Memory Module

1-4-4 1. Keyboard

1-4-X

Error detected in first 64 KB of RAM.

2-1-1, 2-1-2 1. Run Setup

2-1-X

First 64 KB of RAM failed.

2-2-2 1. Video Adapter

2-2-X

First 64 KB of RAM failed.

2-3-X 1. Memory Module

2-4-X 1. Run Setup

3-1-X

DMA register failed.

3-2-4

Keyboard controller failed.

3-3-4

Screen initialization failed.

 A pause (or break)

 Two beeps

 A pause (or break)  Any number of beeps

1. Run Setup

2. System Board

1. System Board

2. System Board

1. Memory Module

2. System Board

1. Memory Module

2. System Board

(if installed)

2. System Board

1. Memory Module

2. System Board

2. Memory Module

3. System Board

1. System Board

2. Keyboard

1. Video Adapter (if installed)

2. System Board

3. Display

34 IBM PC 300/700, IntelliStation Series HMM

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Beep Symptom FRU/Action 3-4-1

Screen retrace test detected an error.

3-4-2

POST is searching for video ROM.

4 1. Video Adapter

All other beep code sequences.

One long and one short beep during POST. Base 640 KB memory error or shadow RAM error.

One long beep and two or three short beeps during POST. (Video error)

Three short beeps during POST.

Continuous beep. 1. System Board Repeating short beeps. 1. Keyboard stuck key?

1. Video Adapter (if installed)

2. System Board

3. Display

1. Video Adapter (if installed)

2. System Board

(if installed)

2. System Board

1. System Board

1. Memory Module

2. System Board

1. Video Adapter (if installed)

2. System Board

1. See “System board

memory” on page 289.

2. System Board

2. Keyboard Cable

3. System Board

No beep symptoms

Symptom/Error FRU/Action

No beep during POST but computer works correctly.

No beep during POST. 1. See “Undetermined

Service information 35

1. System Board

problem” on page 82.

2. System Board

3. Memory Module

4. Any Adapter or Device

5. Riser Card

6. Power Cord

7. Power Supply

Page 48

POST error codes

In the following index, “X” can represent any number.

POST Error Code FRU/Action 000

SCSI Adapter not enabled.

02X 1. SCSI Adapter 08X

Check SCSI terminator installation.

101

System board interrupt failure.

102

System board timer error.

106 1. System Board 110

System board memory parity error.

111

I/O channel parity error.

114

Adapter ROM error.

129

Internal cache test error.

151

Real-time clock failure.

161

Bad CMOS battery.

1. Verify adapter device

and Bus Master fields are enabled in PCI configuration program. See documentation shipped with computer.

1. SCSI Cable

2. SCSI Terminator

3. SCSI Device

4. SCSI Adapter

1. System Board

1. Memory Module

2. System Board

1. Reseat adapters

2. Any Adapter

3. System Board

1. Adapter Memory

2. System Board

1. Processor

2. L2 Cache Memory

3. System Board

1. System Board

1. Run Setup

2. CMOS Backup Battery (See page “Safety information” on page 197.)

3. System Board

36 IBM PC 300/700, IntelliStation Series HMM

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POST Error Code FRU/Action 162

Configuration mismatch. Type 6267, 6277, 6287, 6562, 6592, 6862, 6872, 6889, 6892, 6897

162

And unable to run diagnostics.

163

Clock not updating or invalid time set.

164

POST detected a base memory or extended memory size mismatch error.

166

Boot Block Check Sum Error

167

Microprocessor installed that is not supported by the current POST/BIOS.

168

Alert on LAN error

17X, 18X 1. C2 Security

1. Run Setup and verify

Configuration

2. Had a device been added, removed, changed location? If not, suspect that device.

3. Power-on external devices first, then power-on computer.

4. CMOS Backup Battery (See page “Safety information” on page 197.)

5. System Board

1. Diskette Drive

2. System Board

3. Diskette Drive Cable

1. Time and Date Set?

2. CMOS Backup Battery (See page “Safety information” on page 197.)

3. System Board

1. Run Setup. Check

System Summary menu for memory size change. (See “Setup Utility program” on page 261.)

2. Run the Extended Memory Diagnostic tests.

1. Run Flash Recovery

using Boot Block. See “Flash recovery boot block jumper” on page 241

2. System Board

1. Run Setup. Check

Stepping level for the BIOS level needed, then perform the flash update.

2. Processor

1. Run Setup. Check to

see that Ethernet and Alert on LAN are enabled.

2. System Board

3. Riser Card, if installed.

Service information 37

Page 50

POST Error Code FRU/Action 175 1. Run Configuration

176 1. Covers were removed

177

Corrupted Administrator Password.

178 1. Riser Card

183 1. Enter the

184

Password removed due to check-sum error. (See next 184 for Type 6862, 6872, 6889, 6892,

6897)

184

Type 6862, 6872, 6889, 6892, 6897 No RFID Antenna

185

Corrupted boot sequence.

186

Type 6562, 6592, 6862, 6872, 6889, 6892, 6897

187 1. Clear Administration

189 1. More than three

190

Chassis intrusion detector was cleared. This is information only, no action required. If this code does not clear:

1XX

Not listed above.

201, 20X

Memory data error.

(See “Setup Utility program” on page 261.)

2. Riser Card, if installed

3. System Board

from the computer.

1. Riser Card

2. System Board

administrator password

1. Enter new password

1. Make sure Asset

Care and Asset ID are enabled in Configuration/Setup.

2. RFID Antenna

3. System Board

1. Set configuration and

reinstall the boot sequence.

1. Riser Card, if

installed

2. System Board

password

2. System Board

password attempts were made to access the computer.

1. System Board

2. Riser Card, if installed

1. System Board

1. Run Enhanced Diag.

Memory Test

2. Memory Module

3. System Board



38 IBM PC 300/700, IntelliStation Series HMM

Page 51

POST Error Code FRU/Action 225 1. Unsupported Memory 229

External cache test error.

262

POST detected a base memory or extended memory type error.

301 1. Keyboard

303

With an 8603 error.

303

With no 8603 error.

3XX

Not listed above.

5XX 1. Video Adapter

601 1. Diskette Drive A

601

Type 6562, 6592, 6862 6872, 6889, 6892, 6897

602 1. Bad Diskette ?

604

And able to run diagnostics.

605

POST cannot unlock the diskette drive.

1. L2 Cache Memory

2. System Board

1. Run Setup. Check

System Summary menu for memory type change. (See “Setup Utility program” on page 261.)

2. Run the Extended Memory Diagnostic tests.

2. Keyboard Cable

3. System Board

1. Mouse

2. Keyboard

3. Keyboard Cable

4. System Board

1. Keyboard

2. Keyboard Cable

3. System Board

1. Keyboard

2. Keyboard Cable

3. System Board

(if installed)

2. System Board

2. Diskette Drive Cable

3. System Board

1. Diskette Drive A

2. Diskette Drive Cable

3. Riser Card, if installed

4. System Board

2. Verify Diskette and retry.

1. Run Setup and verify

diskette configuration settings

2. Diskette Drive A/B

3. Diskette Drive Cable

4. Riser Card if drive cable connected

5. System Board

1. Diskette Drive

2. Diskette Drive Cable

3. System Board

Service information 39

Page 52

POST Error Code FRU/Action 662 1. Diskette drive

6XX

Not listed above.

762

Math coprocessor configuration error.

7XX

Not listed above.

962

Parallel port configuration error.

9XX 1. Printer

1047 1. 16-Bit AT Fast SCSI

107X

Check SCSI terminator installation.

1101

Serial connector error, possible system board failure.

1101, 1102, 1106, 1108, 1109

1107 1. Communications

1102

Card selected feedback error.

1103

Port fails register check.

1106

Serial option cannot be turned off.

1107 1. Serial Device Cable

configuration error or wrong diskette drive type, run Setup Configuration.

1. Diskette Drive

2. System Board

3. External Drive Adapter

4. Diskette Drive Cable

5. Power Supply

1. Run Setup

2. Processor

3. System Board

1. Processor

2. System Board

1. Run Configuration

2. Parallel Adapter (if installed)

3. System Board

2. System Board

Adapter

1. Check SCSI terminator installation.

2. SCSI Cable

3. SCSI Terminator

4. SCSI Device

5. SCSI Adapter

1. Run Advanced

Diagnostics

1. System Board

2. Any Serial Device

Cable

2. System Board

1. Run Advanced

Diagnostics

1. Run Advanced Diagnostics

2. System Board

1. Run Advanced

Diagnostics

2. System Board

40 IBM PC 300/700, IntelliStation Series HMM

Page 53

POST Error Code FRU/Action 1110

1116

Interrupt error.

1117

Failed baud rate test.

1162

Serial port configuration error.

11XX

Not listed above.

1201 1. System Board

1202, 1206, 1208, 1209, 12XX

1207 1. Communications

13XX 1. Game Adapter 1402

Printer not ready.

1403

No paper error, or interrupt failure.

1404

System board timeout failure.

1405

Parallel adapter error.

1406

Presence test error.

14XX

Not listed above. Check printer before replacing system board.

15XX 1. SDLC Adapter 1692

Boot sequence error.

16XX 1. 36/38 Workstation

1762

Hard disk drive configuration error.

1. Run Advanced

Diagnostics

2. System Board

1. Run Advanced

Diagnostics

1. Run Advanced

Diagnostics

1. Run Configuration

2. Serial Adapter (if installed)

3. System Board

1. System Board

2. Any Serial Device

1. Dual Async

Adapter/A

2. System Board

3. Any Serial Device

Cable

2. Dual Async Adapter/A

Information only

1. Run Advanced

Diagnostics

1. Run Advanced Diagnostics

1. Printer

2. System Board

1. Run FDISK to ensure

at least one active partition is set active.

Adapter

1. Run Configuration (See “Setup Utility program” on page 261.)

Service information 41

Page 54

POST Error Code FRU/Action 1780 (Disk Drive 0)

1781 (Disk Drive 1) 1782 (Disk Drive 2) 1783 (Disk Drive 3)

180X, 188X

PCI configuration or resource error.

1962

Boot sequence error.

209X 1. Diskette Drive

20XX

Not listed above

21XX 1. SCSI Device

2401, 2402

If screen colors change.

2401, 2402

If screen colors are OK.

2409 1. Display 2410 1. System Board

2462

Video memory configuration error.

1. See “Power supply”

on page 28.

2. Hard Disk Drive

3. Riser Card, if hard disk cable connected

4. System Board

5. Hard Disk Cable

6. Power Supply

1. Run Setup and verify

PCI/ISA configuration settings.

2. If necessary, set ISA adapters to “Not available” to allow PCI adapters to properly configure.

3. Remove any suspect ISA adapters.

4. Rerun diagnostics.

5. PCI Adapter

6. PCI Riser Card

1. Possible hard disk

drive problem, see “Hard disk drive boot error” on page 262.

2. Diskette Cable

3. 16-bit AT Fast SCSI Adapter

1. BSC Adapter

2. Riser Card

2. 16-bit AT Fast SCSI Adapter

3. Alternate BSC Adapter

4. Riser Card

1. Display

1. System Board

2. Display

1. Check cable connections.

2. Run Setup and verify video configuration settings.

3. Video Memory Modules

4. Video Adapter (if installed)

5. System Board

42 IBM PC 300/700, IntelliStation Series HMM

Page 55

POST Error Code FRU/Action 3015, 3040

Check for missing wrap or terminator plug on the adapter.

30XX 1. PC Network Adapter

3115, 3140 1. Network Attached?

31XX 1. Alternate PC Network

36XX 1. GPIB Adapter

38XX 1. DAC Adapter

4611, 4630 1. Multiport/2 Interface

4612, 4613 4640, 4641 1. Memory Module

4650 1. Multiport Interface

46XX

Not listed above.

5600 1. Financial System

5962

An IDE device (other than hard drive) configuration error.

62XX 1. 1st Store Loop

63XX 1. 2nd Store Loop

64XX 1. Network Adapter 71XX 1. Voice Adapter

1. Network Attached?

2. LF Translator

3. Cable Problem

4. PC Network Adapter

5. Riser Card

2. LF Translator

3. Cable Problem?

4. Riser Card

2. LF Translator

3. Alternate PC Network-Adapter

4. Cable Problem

5. Riser Card

Adapter

2. LF Translator

3. Cable Problem?

4. Riser Card

2. Riser Card

Board

2. Multiport/2 Adapter

Package

2. Multiport/2 Adapter

Cable

1. Multiport/2 Adapter

2. Multiport/2 Interface Board

3. Memory Module

Controller Adapter

1. Run Configuration

2. CD-ROM Drive

3. CD-ROM Adapter

4. ZIP or other ATAPI device

5. System Board

Adapter

2. Adapter Cable

Adapter

2. Adapter Cable

Service information 43

Page 56

POST Error Code FRU/Action 74XX 1. Video Adapter

76XX 1. Page Printer Adapter 78XX 1. High Speed Adapter 79XX 1. 3117 Adapter 80XX 1. PCMCIA Adapter 84XX 1. Speech Adapter

8601, 8602 1. Pointing Device

8603, 8604 1. System Board

86XX

Not listed above

89XX 1. PC Music Adapter

91XX 1. Optical Drive

96XX 1. SCSI Adapter

10101, 10102, 10104 10105, 10106, 10107 10108, 10109, 10111 10112, 10113, 10114 10115, 10116

10103, 10110, 101171 1. System Board

10117

Not listed above.

10118 1. Run Diagnostics and

10119 1. Diagnostics detected

(if installed)

2. Riser Card

2. Speech Control Assy.

3. Riser Card

(Mouse)

2. System Board

2. Pointing Device (Mouse)

1. Mouse

2. System Board

2. MIDI Adapter Unit

3. Riser Card

2. Adapter

2. Any SCSI Device

3. System Board

1. Have customer verify

correct operating system device drivers are installed and operational.

2. Modem

2. Data/Fax Modem

1. Check system

speaker

2. Check PSTN cable

3. External DAA (if installed)

4. Modem

verify the correct operation of the modem slot

2. Modem

a non-IBM modem

2. Modem

44 IBM PC 300/700, IntelliStation Series HMM

Page 57

POST Error Code FRU/Action 10120 1. Check PSTN Cable

10132, 10133, 10134 10135, 10136, 10137 10138, 10139, 10140 10141, 10142, 10143 10144, 10145, 10146 10147, 10148, 10149 10150, 10151, 10152

10153 1. Data/Fax Modem

101XX

Not listed above.

10450, 10451, 10490 10491, 10492, 10499

Read/write error.

10452

Seek test error.

10453

Wrong drive type?

10454

Sector buffer test error. 10455, 10456

Controller error.

10459

Drive diagnostic command error.

10461

Drive format error

10462

Controller seek error.

10464

Hard Drive read error.

10467

Drive non fatal seek error.

10468

Drive fatal seek error.

10469

Drive soft error count exceeded.

10470, 10471, 10472 Controller wrap error.

10473

Corrupt data. Low level format might be required.

2. External DAA (if installed)

3. Modem

1. Modem

2. System Board

1. Modem Adapter/A

2. Data/Fax Modem

3. System Board

1. Run Advanced

Diagnostics

2. Riser Card

3. Hard Disk Drive

4. System Board

1. Run Advanced

Diagnostics

Information only

1. Run Advanced

Diagnostics

1. Run Advanced Diagnostics

Information only

1. Run Advanced

Diagnostics

1. Run Advanced Diagnostics

Information only

Service information 45

Page 58

POST Error Code FRU/Action 10480 1. Hard Disk Drive

10481

ESDI drive D seek error.

10482

Drive select acknowledgement bad.

106X1 1. Check Configuration

10635 1. Power-off computer,

10651, 10660 1. Check Cables

106XX

Not listed above.

107XX 1. 5.25-inch External

109XX

Check the adapter cables.

112XX

This adapter does not have cache.

119XX 1. 3119 Adapter 121XX 1. Modem Adapter

136XX 1. ISDN Primary Rate

137XX 1. System Board 141XX 1. Realtime Interface

143XX 1. Japanese Display

14710, 14711 1. System Board

148XX 1. Video Adapter

(ESDI)

2. Drive Cable

3. System Board

1. Run Advanced

Diagnostics

1. Run Advanced

Diagnostics

2. Ethernet Adapter

wait ten seconds; then power-on the computer.

2. Ethernet Adapter

1. Ethernet Adapter

Diskette Drive

2. 5.25-inch Diskette Drive Adapter/A

1. ActionMedia

Adapter/A

2. System Board

1. SCSI Adapter

2. Any SCSI Device

3. System Board

2. Any Serial Device

3. System Board

Adapter

2. System Board

Coprocessor Portmaster Adapter/A

Adapter

2. System Board

Video Adapter

2. Adapter Video Memory



46 IBM PC 300/700, IntelliStation Series HMM

Page 59

POST Error Code FRU/Action 14901, 14902

1491X, 14922

14932 1. External Display

16101 1. Riser Card Battery

161XX 1. FaxConcentrator

164XX 1. 120 MB Internal Tape

16500 1. 6157 Tape

16520, 16540 1. 6157 Streaming Tape

166XX, 167XX 1. Token Ring Adapter

18001 to 18029 1. Wizard Adapter

18031 to 18039 1. Wizard Adapter Cable 185XXXX 1. DBCS Japanese

20001 to 20003 1. Image Adapter/A

20004 1. Memory Module

20005 to 20010 1. Image Adapter/A

200XX

Not listed above.

1. Video Adapter (if installed)

2. System Board

3. Display (any type)

2. Video Adapter

(See page “Safety information” on page 197.)

Adapter

Drive

2. Diskette Cable

3. System Board

Attachment Adapter

Drive

2. 6157 Tape Attachment Adapter

2. System Board

3. Riser Card

2. Wizard Adapter Memory

Display Adapter/A

2. System Board

Image-I Adapter/A

2. Memory Module DRAM, VRAM

DRAM, VRAM

2. Image Adapter/A Image-I Adapter/A

Image-I Adapter/A

2. Memory Module DRAM, VRAM

1. Image Adapter/A

Image-I Adapter/A

2. Memory Module DRAM, VRAM

3. System Board



Service information 47

Page 60

POST Error Code FRU/Action 20101 to 20103 1. Printer/Scanner

20104 1. Memory Module

20105 to 20110 1. Printer/Scanner

Image Adapter/A Memory Test failure indicated by graphic of adapter.

206XX 1. SCSI-2 Adapter

208XX

Verify there are no duplicate SCSI ID settings on the same bus.

210XXXX Internal bus, size unknown.

210XXX1 External bus, size unknown.

Tape Drive amber LED remains on.

Tape Drive green “in use” LED fails to come on.

Tape automatically ejected from drive.

SCSI ID on rotary switch does not match SCSI ID set in configuration. Verify drive switches inside cover are set to zero.

Tape sticks/breaks in drive.

Verify that the tapes used meet ANSI standard X3B5.

Option

2. Image Adapter/A

3. Memory Module DRAM, VRAM

DRAM, VRAM

2. Printer/Scanner Option

3. Image Adapter/A

Option

2. Image Adapter/A

3. Memory Module DRAM, VRAM

1. Replace memory

module (shown in graphic.)

2. Any SCSI Device

3. System Board

1. Any SCSI Device

1. SCSI Hard Disk Drive

2. SCSI Adapter or System Board

3. SCSI Cable

4. SCSI ID Switch (on some models)

1. Tape Drive

2. SCSI Cable (internal)

3. SCSI Adapter or System Board

1. Tape Drive

2. SCSI Adapter or System Board

3. SCSI Cable (internal) SCSI Cable (external)

1. Tape Cassette

2. Drive

1. Rotary Switch Circuit

Board

2. Circuit Board Cable

3. Tape Drive

1. Tape Cassette

48 IBM PC 300/700, IntelliStation Series HMM

Page 61

POST Error Code FRU/Action 212XX 1. SCSI Printer

213XX 1. SCSI Processor 214XX 1. WORM Drive 215XXXC

215XXXD 215XXXE 215XXXU

If an external device, and power-on LED is off, check external voltages.

216XX 1. Scanner 217XX

If an external device, and power-on LED is off, check external voltages.

218XX

Check for multi CD tray, or juke box.

219XX 1. SCSI

24201Y0, 24210Y0

Be sure wrap plug is attached.

273XX 1. 1 Mbps Micro

27501, 27503 27506, 27507

27502, 27504, 27510 27511, 27533, 27534 27536, 27537

27509 1. Remove redundant

27512 1. WMSELF.DGS

27535 1. 3V Lithium Backup

2. Printer Cable

1. CD-ROM Drive I

CD-ROM Drive II Enhanced CD-ROM Drive II Any CD-ROM Drive

2. SCSI Cable

3. SCSI Adapter or System Board

1. Rewritable Optical

Drive

2. SCSI Adapter or System Board

3. SCSI Cable

1. Changer

Communications Device

1. ISDN/2 Adapter

2. ISDN/2 Wrap Plug

3. ISDN/2 Communications Cable

Channel Infrared LAN Adapter

1. ServerGuard Adapter

2. System Board

1. ServerGuard Adapter

adapters, run Auto Configuration program, then retest.

diagnostics file missing.

2. WMSELF.DGS diagnostics file incorrect.

Battery

2. ServerGuard Adapter

Service information 49

Page 62

POST Error Code FRU/Action 27554 1. Internal Temperature

27555, 27556 1. ServerGuard Adapter

27557 1. 7.2V NiCad Main

27558, 27559 27560, 27561

27562 1. External Power

27563, 27564 1. External Power

275XX 1. Update Diagnostic

27801 to 27879 1. Personal Dictation

27880 to 27889 1. External FRU

I999030X Hard disk reset failure.

out of range

2. ServerGuard Adapter

2. Power Supply

Battery Pack

2. ServerGuard Adapter

1. PCMCIA Type II

Modem

2. ServerGuard Adapter

Control not connected

2. External Power Control

3. ServerGuard Adapter

Control

2. ServerGuard Adapter

Software

System Adapter

2. System Board

(Speaker, Microphone)

Possible hard disk drive problem, see “Hard disk drive boot error” on page 262.

50 IBM PC 300/700, IntelliStation Series HMM

Page 63

Error messages

Error Message/Symptom FRU/Action Address Exceeds the Size

of Your Memory

An invalid memory address was entered. Diagnostics Tests display this message during the Locate Bad Chips option.

Arithmetic Functions Failed

An error was detected during the CPU Test.

Base Memory Test Failed

An error was detected in base memory.

Boot Sector Unreadable

A boot sector read error was detected on the hard disk drive.

Bus Noise Test Failed

RAM Test detected an error in the memory bus.

Butterfly Cylinder Access Test Failed

Hard Disk Drive Test detected mismatch between the data read and the data stored on the drive.

Clock Stopped

Real-time clock has stopped working.

CMOS Clock Test Failed

Time and Date Settings for CMOS and DOS do not Match.

Controller Diagnostic Test Failed

An error was detected while testing the Hard Disk Controller (Adapter).

Cylinder 0 errors

Test detected an error reading the first cylinder of the hard disk drive.

Device is Not Ready

Ready the Device...

Press Any Key

1. Enter the correct

2. Memory Module

3. System Board

1. Microprocessor

2. System Board

1. Memory Module

2. System Board

1. Hard Disk Drive

2. Hard Disk Drive Cable

3. Hard Disk Drive

4. System Board

1. Memory Module

2. System Board

1. Hard Disk Drive

2. Hard Disk Drive Cable

3. Hard Disk Drive

4. System Board

1. Real-Time Clock

2. System Board

1. Real-Time Clock

2. System Board

1. Hard Disk Drive

2. Hard Disk Drive

3. System Board

1. Hard Disk Drive

2. Hard Disk Drive

3. System Board

1. Ensure the device is

2. Replace failing device

3. Device Adapter

4. System Board

address.

Adapter (if installed)

Assembly

Adapter

(if installed)

Adapter (if installed)

powered-on.

(if installed)

Service information 51

Page 64

Error Message/Symptom FRU/Action Disk Error Encountered

Opening Output File Press Any Key To Continue.

DMA #X Failed

Main Components Test detected an error while testing the DMA controller.

DMA Page Register Failed

DMA page register error

Drive (x) Media (y) Mismatch

FAT ID mismatch with installed drive.

Error in video buffer. Bad bits.

Video memory test error.

Exception Interrupt In Protected Mode Diags Cannot Continue

Server error, remove one adapter at a time until the symptom goes away.

Extended Memory Test Failed

Extended memory error.

Floppy Drive Failed

Diskette drive(s) failed.

General Function Failed

Remove one adapter at a time until the symptom goes away.

Hard Drives Failed

Hard Disk Drive test error.

Incorrect DOS version 1. Ensure you are using

INT Mask Register Failed

INT Mask Register error.

Invalid Date

Clock/DOS date mismatch.

1. Hard Disk Drive

2. Hard Disk Drive Adapter (if installed)

3. System Board

1. System Board

1. Check diskette and

diskette drive capacity.

2. Diskette Drive

3. System Board

1. Video Adapter (if installed)

2. System Board

3. Display

1. Any Adapter

2. System Board

3. Processor

1. Memory Module

2. System Board

1. Diskette Drive

2. System Board

3. Diskette Drive Cable

1. Any Adapter

2. System Board

3. Processor

1. Hard Disk Drive

2. Hard Disk Drive Adapter (if installed)

3. System Board

DOS version 3.0 or higher.

1. Microprocessor

2. System Board

1. Real-Time Clock

Assembly

2. System Board

52 IBM PC 300/700, IntelliStation Series HMM

Page 65

Error Message/Symptom FRU/Action Invalid Time

Clock/DOS time mismatch. Back-up clock and DOS time of day settings do not match.

Linear Cylinder Access Test Failed

Hard disk drive error.

Logic Function Failed

CPU Logic test error.

Loopback Error

COM Port Test or Parallel Port error.

A wrap plug must be installed to successfully complete these tests.

Main Components Failed

System board error.

Memory test cannot run at this location in memory

Not enough free memory available to start the memory test.

Missing QAPlus/PRO Files(s)

One or more diagnostic support files are missing.

NO LOOP-BACK PLUG. Skipping External loopback test

No wrap plug installed.

Not ready

Printer not on-line or not ready.

No 'type-amatic' repeat

At least one repeat key must be tested during this test or an error will occur. Type-amatic test error.

Not used by any standard device

IRQ is not currently being used by a non-standard device.

Numeric Proc Failed

NPU test error.

1. Real-Time Clock

2. System Board

1. Hard Disk Drive

2. Hard Disk Drive Cable

3. Hard Disk Drive

4. System Board

1. Microprocessor

2. System Board

1. System Board

2. Wrap Plug

1. System Board

2. Processor

1. Memory Module

2. System Board

1. Diagnostic Diskette

1. Install wrap plug on

2. System Board

1. Ready Printer

2. Printer

3. Printer Cable

4. System Board

1. Keyboard

2. System Board

1. System Board

1. Microprocessor

2. System Board

Assembly

Adapter (if installed)

the serial port, rerun test.

Service information 53

Page 66

Error Message/Symptom FRU/Action Parallel Ports Failed

Test Report Summary message.

Pass (N): ** Errors ** Drive (X) Failed

Diskette drive read/write test error.

Pass (N) Drive Not Ready

Diskette drive door is open or defective.

Pass (N): Drive (X) Write Protected or Unformatted

Pass (N): Unknown Media Drive (X)

Diskette Drive Test error.

Place Hi-density Media in Drive

Media/drive mismatch.

Printer Failed

Printer powered-on and ready?

Printer Fault

Printer powered-on and ready?

Printer Not Selected

Ensure the printer is powered-on and ready.

Program or File Not Found

Press Any Key

Diagnostics cannot find the USER(N).COM file.

Program Too Big To Fit In Memory

Too many Terminate and Stay Resident programs in memory.

1. System Board

1. Diskette Drive

2. System Board

3. Diskette Drive Cable

1. Ensure diskette drive

is ready.

2. Diskette Drive

3. System Board

4. Diskette Drive Cable

1. Insert a non-write

protected, formatted diskette into the diskette drive; then rerun the test.

2. Diskette Drive

3. System Board

4. Diskette Drive Cable

1. Diskette

2. Diskette Drive

3. System Board

4. Diskette Drive Cable

1. Diskette

2. Diskette Drive

3. System Board

4. Diskette Drive Cable

1. Printer

2. Printer Cable

3. System Board

1. Printer

2. Printer Cable

3. System Board

1. Printer

2. Printer Cable

3. System Board

1. Diagnostic Diskette

2. Diskette Drive

3. System Board

1. Reboot the system

from the Diagnostic Diskette.

54 IBM PC 300/700, IntelliStation Series HMM

Page 67

Error Message/Symptom FRU/Action QAPlus/PRO Cannot Be

Re-run Because Of Error In Relocating Program

Diagnostics failed to relocate the Diagnostics Test programs so the memory space it resides in was not tested.

RAM Memory Error in Block n. Bad bits n

Memory error.

RAM Test Failed

Memory error.

Read error on cylinder n

Hard disk drive format error.

Read Errors

Diskette drive read error.

Receive Error

Serial Port loopback test error.

Refresh Failure

Diagnostics Test detected an error while testing the DMA controller's RAM refresh cycle.

RTC Interrupt Failure

Diagnostics Test cannot detect the Real-Time clock interrupt.

Serial Chip Error

COM Port error, general.

Serial Compare Error

COM Port error, information transmitted is not the same as information received.

Serial Time-out Error

COM Port error, time interval is too long between transmitted and received data.

Serious Memory Error — Diags Cannot Continue

Memory Test error.

Sorry You Need A Mouse

Mouse or mouse driver was not detected.

1. Diagnostic Diskette

2. Memory Module

3. System Board

1. Memory Module

2. System Board

1. Memory Module

2. System Board

1. Hard Disk Drive

2. Hard Disk Drive

3. System Board

1. Diskette

2. Diskette Drive

3. System Board

4. Diskette Drive Cable

1. Serial Port Cable

2. System Board

1. Memory Module

2. System Board

1. Real-Time Clock

2. System Board

1. Serial Port Cable

2. System Board

1. Serial Port Cable

2. System Board

1. Serial Port Cable

2. System Board

1. Memory Module

2. System Board

1. Mouse

2. System Board

Adapter (if installed)

Assembly

Service information 55

Page 68

Error Message/Symptom FRU/Action System Hangs

Go to “Undetermined problem” on page 82.

The Address Exceeds The Size Of Your Memory

An invalid memory address was entered. The Diagnostics Tests display this message during the Locate Bad Chips option under the interact menu if an invalid memory address was entered at the "Enter Memory Address Of Bad Chip" prompt.

That Number is Out Of Range

An invalid bit number was entered. Diagnostics Tests display this message during the Locate Bad Chips option.

Too Many Errors — Test Aborted

Too many errors, the Diagnostics Test cannot continue.

Transmit Error

Internal or external serial port loopback test failure.

Video Adapter Failed

Test Result Summary, displayed if "Fail" was at the Quit/Fail/Pass menu of any video test.

Write error on cylinder n

Hard disk drive write error.

Write Errors

Diskette drive write error.

Write Protected or Unformatted

Diskette is Write Protected or not formatted.

1. Any device

2. Any adapter

3. System Board

1. Enter correct address

2. Memory Module

3. System Board

1. Enter the correct

number.

2. Memory Module

3. System Board

1. Microprocessor

2. System Board

1. Serial Port Cable

2. System Board

1. Video Adapter (if installed)

2. System Board

3. Display

1. Hard Disk Drive

2. Hard Disk Drive Adapter (if installed)

1. Diskette

2. Diskette Drive

3. System Board

4. Diskette Drive Cable

1. Insert a non-write

protected, formatted diskette into the diskette drive; then rerun the test.

2. Diskette Drive

3. System Board

4. Diskette Drive Cable

56 IBM PC 300/700, IntelliStation Series HMM

Page 69

Error Message/Symptom FRU/Action You Cannot Delete the

Motherboard

"Remove Board" option was selected. The Diagnostics Tests display this message during the Locate Bad Chips option.

1. Make the correct

2. Memory Module

3. System Board

4. Processor

selection.

Service information 57

Page 70

Diagnostic error codes

Refer to the following Diagnostic Error Codes when using the IBM PC Enhanced Diagnostics test. See “Diagnostics test programs” on page 245 for information about the IBM PC Enhanced Diagnostics program.

In the following index, “X” can represent any number.

Diagnostic Error Code FRU/Action 000-000-XXX

BIOS Test Passed

000-002-XXX

BIOS Timeout

000-024-XXX

BIOS Addressing test failure

000-025-XXX

BIOS Checksum Value error

000-026-XXX

FLASH data error

000-027-XXX

BIOS Configuration/Setup error

000-034-XXX

BIOS Buffer Allocation failure

000-035-XXX

BIOS Reset Condition detected

000-036-XXX

BIOS Register error

000-038-XXX

BIOS Extension failure

000-039-XXX

BIOS DMI data error

000-195-XXX

BIOS Test aborted by user

000-196-XXX

BIOS test halt, error threshold exceeded

1. No action

1. Flash the system

2. System board

1. Flash the system

2. System board

1. Flash the system

2. Boot block

3. System board

1. Flash the system

2. Boot block

3. System board

1. Run Setup

2. Flash the system

3. Boot block

4. System board

1. Reboot the system

2. Flash the system

3. Run memory test

4. System board

1. Flash the system

2. System board

1. Flash the system

2. Boot block

3. System board

1. Flash the system

2. Adapter card

3. System board

1. Flash the system

2. System board

1. Information

2. Re-start the test, if need to

1. Depress F3 to review

the log file. See “Viewing the test log” on page 250.

2. Re-start the test to reset the log file.

58 IBM PC 300/700, IntelliStation Series HMM

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Diagnostic Error Code FRU/Action 000-197-XXX

BIOS test warning

000-198-XXX

BIOS test aborted

000-199-XXX

BIOS test failed, cause unknown

000-250-XXX

BIOS APM failure

000-270-XXX

BIOS ACPI failure

001-000-XXX

System Test Passed

001-00X-XXX

System Error

001-01X-XXX

System Error

001-024-XXX

System Addressing test failure

001-025-XXX

System Checksum Value error

001-026-XXX

System FLASH data error

001-027-XXX

System Configuration/Setup error

001-032-XXX

System Device Controller failure

001-034-XXX

System Device Buffer Allocation failure

1. Make sure

2. Re-run test

3. Component that is

4. Component under test

1. If a component is

2. Flash the system and

3. Go to “Undetermined

1. Go to “Undetermined

2. Flash the system and

3. Replace component

1. Flash the system

2. System board

1. Flash the system

2. System board

1. No action

1. System board

1. Flash the system

2. System board

1. Flash the system

2. System board

1. Run Setup

2. Flash the system

3. System board

1. System board

1. Reboot the system

2. Flash the system

3. Run memory test

4. System board

component that is called out is enabled and/or connected

called out in warning statement

called out, make sure it is enabled and/or connected

re-test

problem” on page 82

problem” on page 82.

re-test

under function test.

Service information 59

Page 72

Diagnostic Error Code FRU/Action 001-035-XXX

System Device Reset condition detected

001-036-XXX

System Register error

001-038-XXX

System Extension failure

001-039-XXX

System DMI data structure error

001-040-XXX

System IRQ failure

001-041-XXX

System DMA failure

001-195-XXX

System Test aborted by user

001-196-XXX

System test halt, error threshold exceeded

001-197-XXX

System test warning

001-198-XXX

System test aborted

001-199-XXX

System test failed, cause unknown

001-250-XXX

System ECC error

1. System board

1. Adapter card

2. System board

1. Flash the system

2. System board

1. Power-off/on system

and re-test

2. System board

1. Power-off/on system

and re-test

2. System board

1. Information

2. Re-start the test, if need to

1. Depress F3 to review

the log file. See “Viewing the test log” on page 250.

2. Re-start the test to reset the log file.

1. Make sure

component that is called out is enabled and/or connected

2. Re-run test

3. Component that is called out in warning statement

4. Component under test

1. If a component is

called out, make sure it is enabled and/or connected

2. Flash the system and re-test

3. Go to “Undetermined problem” on page 82

1. Go to “Undetermined

problem” on page 82.

2. Flash the system and re-test

3. Replace component under function test.

1. System board

60 IBM PC 300/700, IntelliStation Series HMM

Page 73

Diagnostic Error Code FRU/Action 001-254-XXX

001-255-XXX 001-256-XXX 001-257-XXX

System DMA error

001-260-XXX 001-264-XXX

System IRQ error

001-268-XXX

System IRQ1 failure

001-269-XXX

System IRQ2 failure

001-270-XXX

System IRQ3 failure

001-271-XXX

System IRQ4 failure

001-272-XXX

System IRQ5 failure

001-273-XXX

System IRQ6 (diskette drive) failure

001-274-XXX

System IRQ7 failure

001-275-XXX

System IRQ8 failure

001-276-XXX

System IRQ9 failure

001-277-XXX

System IRQ10 failure

001-278-XXX

System IRQ11 failure

001-279-XXX

System IRQ12 failure

001-280-XXX

System IRQ13 failure

001-281-XXX

System IRQ14 (hard disk drive) failure

001-282-XXX

System IRQ15 failure

001-286-XXX 001-287-XXX 001-288-XXX

System Timer failure

001-292-XXX

System CMOS RAM error

001-293-XXX

System CMOS Battery

1. System board

1. device on IRQ1

2. System board

1. device on IRQ2

2. System board

1. device on IRQ3

2. System board

1. device on IRQ4

2. System board

1. device on IRQ5

2. System board

1. Diskette Cable

2. Diskette drive

3. System board

1. device on IRQ7

2. System board

1. device on IRQ8

2. System board

1. device on IRQ9

2. System board

1. device on IRQ10

2. System board

1. device on IRQ11

2. System board

1. device on IRQ12

2. System board

1. device on IRQ13

2. System board

1. Hard disk drive Cable

2. Hard disk drive

3. System board

1. device on IRQ15

2. System board

1. System board

1. Run Setup and

2. System board

1. Battery

2. System board

re-test

Service information 61

Page 74

Diagnostic Error Code FRU/Action 001-298-XXX

System RTC date/time update failure

001-299-XXX

System RTC periodic interrupt failure

001-300-XXX

System RTC Alarm failure

001-301-XXX

System RTC Century byte error

005-000-XXX

Video Test Passed

005-00X-XXX

Video error

005-010-XXX 005-011-XXX 005-012-XXX 005-013-XXX

Video Signal failure

005-016-XXX

Video Simple Pattern test failure

005-024-XXX

Video Addressing test failure

005-025-XXX

Video Checksum Value error

005-027-XXX

Video Configuration/Setup error

005-031-XXX

Video Device Cable failure

005-032-XXX

Video Device Controller failure

005-036-XXX

Video Register error

005-038-XXX

System BIOS extension failure

005-040-XXX

Video IRQ failure

1. Flash the system

2. System board

1. System board

1. Flash the system

2. System board

1. No action

1. Video card, if

installed

2. System board

1. Video card, if

installed

2. System board

1. Video Ram

2. Video card, if installed

3. System board

1. Video card, if

installed

2. System board

1. Video card, if

installed

2. System board

1. Run Setup

2. Video drivers update

3. Video card, if installed

4. System board

1. Video cable

2. Monitor

3. Video card, if installed

4. System board

1. Video card, if

installed

2. System board

1. Video card, if

installed

2. System board

1. Video card, if

installed

2. System board

1. Video card, if

installed

2. System board

62 IBM PC 300/700, IntelliStation Series HMM

Page 75

Diagnostic Error Code FRU/Action 005-195-XXX

Video Test aborted by user

005-196-XXX

Video test halt, error threshold exceeded

005-197-XXX

Video test warning

005-198-XXX

Video test aborted

005-199-XXX

Video test failed, cause unknown

005-2XX-XXX 005-3XX-XXX

Video subsystem error

006-000-XXX

Diskette interface Test Passed

006-0XX-XXX

Diskette interface error

006-195-XXX

Diskette interface Test aborted by user

006-196-XXX

Diskette interface test halt, error threshold exceeded

1. Information

2. Re-start the test, if

1. Depress F3 to review

2. Re-start the test to

1. Make sure

2. Re-run test

3. Component that is

4. Component under test

1. If a component is

2. Flash the system and

3. Go to “Undetermined

1. Go to “Undetermined

2. Flash the system and

3. Replace component

1. Video card, if

2. System board

1. No action

1. Diskette drive Cable

2. Diskette drive

3. System board

1. Information

2. Re-start the test, if

1. Depress F3 to review

2. Re-start the test to

need to

the log file. See “Viewing the test log” on page 250.

reset the log file.

component that is called out is enabled and/or connected

called out in warning statement

called out, make sure it is enabled and/or connected

re-test

problem” on page 82

problem” on page 82.

re-test

under function test.

installed

need to

the log file. See “Viewing the test log” on page 250.

reset the log file.

Service information 63

Page 76

Diagnostic Error Code FRU/Action 006-197-XXX

Diskette interface test warning

006-198-XXX

Diskette interface test aborted

006-199-XXX

Diskette interface test failed, cause unknown

006-25X-XXX

Diskette interface Error

011-000-XXX

Serial port Interface Test Passed

011-001-XXX

Serial port Presence

011-002-XXX 011-003-XXX

Serial port Timeout/Parity error

011-013-XXX 011-014-XXX

Serial port Control Signal/Loopback test failure

011-015-XXX

Serial port External Loopback failure

011-027-XXX

Serial port Configuration/Setup error

011-03X-XXX 011-04X-XXX

Serial port failure

1. Make sure

component that is called out is enabled and/or connected

2. Re-run test

3. Component that is called out in warning statement

4. Component under test

1. If a component is

called out, make sure it is enabled and/or connected

2. Flash the system and re-test

3. Go to “Undetermined problem” on page 82

1. Go to “Undetermined

problem” on page 82.

2. Flash the system and re-test

3. Replace component under function test.

1. Diskette drive Cable

2. Diskette drive

3. System board

1. No action

1. Remove external

serial device, if present

2. Run setup, enable port

3. System board

1. System board

1. Wrap plug

2. System board

1. Run Setup, enable

port

2. Flash the system

3. System board

1. System board

64 IBM PC 300/700, IntelliStation Series HMM

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Diagnostic Error Code FRU/Action 011-195-XXX

Serial port Test aborted by user

011-196-XXX

Serial port test halt, error threshold exceeded

011-197-XXX

Serial port test warning

011-198-XXX

Serial port test aborted

011-199-XXX

Serial port test failed, cause unknown

011-2XX-XXX

Serial port signal failure

014-000-XXX

Parallel port Interface Test Passed

014-001-XXX

Parallel port Presence

014-002-XXX 014-003-XXX

Parallel port Timeout/Parity error

014-013-XXX 014-014-XXX

Parallel port Control Signal/Loopback test failure

014-015-XXX

Parallel port External Loopback failure

1. Information

2. Re-start the test, if

1. Depress F3 to review

2. Re-start the test to

1. Make sure

2. Re-run test

3. Component that is

4. Component under test

1. If a component is

2. Flash the system and

3. Go to “Undetermined

1. Go to “Undetermined

2. Flash the system and

3. Replace component

1. External serial device

2. System board

1. No action

1. Remove external

2. Run setup, enable port

3. System board

1. System board

1. Wrap plug

2. System board

need to

the log file. See “Viewing the test log” on page 250.

reset the log file.

component that is called out is enabled and/or connected

called out in warning statement

called out, make sure it is enabled and/or connected

re-test

problem” on page 82

problem” on page 82.

re-test

under function test.

parallel device, if present

Service information 65

Page 78

Diagnostic Error Code FRU/Action 014-027-XXX

Parallel port Configuration/Setup error

014-03X-XXX 014-04X-XXX

Parallel port failure

014-195-XXX

Parallel port Test aborted by user

014-196-XXX

Parallel port test halt, error threshold exceeded

014-197-XXX

Parallel port test warning

014-198-XXX

Parallel port test aborted

014-199-XXX

Parallel port test failed, cause unknown

014-2XX-XXX 014-3XX-XXX

Parallel port failure

015-000-XXX

USB port Interface Test Passed

015-001-XXX

USB port Presence

015-002-XXX

USB port Timeout

1. Run Setup, enable

port

2. Flash the system

3. System board

1. System board

1. Information

2. Re-start the test, if need to

1. Depress F3 to review

the log file. See “Viewing the test log” on page 250.

2. Re-start the test to reset the log file.

1. Make sure

component that is called out is enabled and/or connected

2. Re-run test

3. Component that is called out in warning statement

4. Component under test

1. If a component is

called out, make sure it is enabled and/or connected

2. Flash the system and re-test

3. Go to “Undetermined problem” on page 82

1. Go to “Undetermined

problem” on page 82.

2. Flash the system and re-test

3. Replace component under function test.

1. External parallel

device

2. System board

1. No action

1. Remove USB

Device(s) and re-test

2. System board

1. Remove USB

Device(s) and re-test

2. System board

66 IBM PC 300/700, IntelliStation Series HMM

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Diagnostic Error Code FRU/Action 015-015-XXX

USB port External Loopback failure

015-027-XXX

USB port Configuration/Setup error

015-032-XXX

USB port Device Controller failure

015-034-XXX

USB port buffer allocation failure

015-035-XXX

USB port Reset condition detected

015-036-XXX

USB port Register error

015-040-XXX

USB port IRQ failure

015-195-XXX

USB port Test aborted by user

015-196-XXX

USB port test halt, error threshold exceeded

015-197-XXX

USB port test warning

015-198-XXX

USB port test aborted

1. Remove USB

2. System board

1. Flash the system

2. System board

1. System board

1. Reboot the system

2. Flash the system

3. Run memory test

4. System board

1. Remove USB

2. System board

1. System board

1. Run setup and check

2. Flash the system

3. System board

1. Information

2. Re-start the test, if

1. Depress F3 to review

2. Re-start the test to

1. Make sure

2. Re-run test

3. Component that is

4. Component under test

1. If a component is

2. Flash the system and

3. Go to “Undetermined

Device(s) and re-test

for conflicts

need to

the log file. See “Viewing the test log” on page 250.

reset the log file.

component that is called out is enabled and/or connected

called out in warning statement

called out, make sure it is enabled and/or connected

re-test

problem” on page 82

Service information 67

Page 80

Diagnostic Error Code FRU/Action 015-199-XXX

USB port test failed, cause unknown

018-000-XXX

PCI Card Test Passed

018-0XX-XXX

PCI Card Failure

018-195-XXX

PCI Card Test aborted by user

018-196-XXX

PCI Card test halt, error threshold exceeded

018-197-XXX

PCI Card test warning

018-198-XXX

PCI Card test aborted

018-199-XXX

PCI Card test failed, cause unknown

018-250-XXX

PCI Card Services error

020-000-XXX

PCI Interface Test Passed

020-0XX-XXX

PCI Interface error

1. Go to “Undetermined

problem” on page 82.

2. Flash the system and re-test

3. Replace component under function test.

1. No action

1. PCI card

2. Riser card, if installed

3. System board

1. Information

2. Re-start the test, if need to

1. Depress F3 to review

the log file. See “Viewing the test log” on page 250.

2. Re-start the test to reset the log file.

1. Make sure

component that is called out is enabled and/or connected

2. Re-run test

3. Component that is called out in warning statement

4. Component under test

1. If a component is

called out, make sure it is enabled and/or connected

2. Flash the system and re-test

3. Go to “Undetermined problem” on page 82

1. Go to “Undetermined

problem” on page 82.

2. Flash the system and re-test

3. Replace component under function test.

1. PCI card

2. Riser card, if installed

3. System board

1. No action

1. PCI card

2. Riser card, if installed

3. System board

68 IBM PC 300/700, IntelliStation Series HMM

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Diagnostic Error Code FRU/Action 020-195-XXX

PCI Test aborted by user

020-196-XXX

PCI test halt, error threshold exceeded

020-197-XXX

PCI test warning

020-198-XXX

PCI test aborted

020-199-XXX

PCI test failed, cause unknown

020-262-XXX

PCI system error

025-000-XXX

IDE interface Test Passed

025-00X-XXX 025-01X-XXX

IDE interface failure

025-027-XXX

IDE interface Configuration/Setup error

025-02X-XXX 025-03X-XXX 025-04X-XXX

IDE Interface failure

025-195-XXX

IDE interface Test aborted by user

1. Information

2. Re-start the test, if

1. Depress F3 to review

2. Re-start the test to

1. Make sure

2. Re-run test

3. Component that is

4. Component under test

1. If a component is

2. Flash the system and

3. Go to “Undetermined

1. Go to “Undetermined

2. Flash the system and

3. Replace component

1. PCI card

2. Riser card, if installed

3. System board

1. No action

1. IDE signal cable

2. Check power supply

3. IDE device

4. System board

1. IDE signal cable

2. Flash the system

3. IDE device

4. System board

1. IDE signal cable

2. Check power supply

3. IDE device

4. System board

1. Information

2. Re-start the test, if

need to

the log file. See “Viewing the test log” on page 250.

reset the log file.

component that is called out is enabled and/or connected

called out in warning statement

called out, make sure it is enabled and/or connected

re-test

problem” on page 82

problem” on page 82.

re-test

under function test.

need to

Service information 69

Page 82

Diagnostic Error Code FRU/Action 025-196-XXX

IDE interface test halt, error threshold exceeded

025-197-XXX

IDE interface test warning

025-198-XXX

IDE interface test aborted

025-199-XXX

IDE interface test failed, cause unknown

030-000-XXX

SCSI interface Test Passed

030-00X-XXX 030-01X-XXX

SCSI interface failure

030-027-XXX

SCSI interface Configuration/Setup error

030-03X-XXX 030-04X-XXX

SCSI interface error

030-195-XXX

SCSI interface Test aborted by user

1. Depress F3 to review

the log file. See “Viewing the test log” on page 250.

2. Re-start the test to reset the log file.

1. Make sure

component that is called out is enabled and/or connected

2. Re-run test

3. Component that is called out in warning statement

4. Component under test

1. If a component is

called out, make sure it is enabled and/or connected

2. Flash the system and re-test

3. Go to “Undetermined problem” on page 82

1. Go to “Undetermined

problem” on page 82.

2. Flash the system and re-test

3. Replace component under function test.

1. No action

1. SCSI signal cable

2. Check power supply

3. SCSI device

4. SCSI adapter card, if installed

5. System board

1. SCSI signal cable

2. Flash the system

3. SCSI device

4. SCSI adapter card, if installed

5. System board

1. SCSI signal cable

2. Check power supply

3. SCSI device

4. SCSI adapter card, if installed

5. System board

1. Information

2. Re-start the test, if need to

70 IBM PC 300/700, IntelliStation Series HMM

Page 83

Diagnostic Error Code FRU/Action 030-196-XXX

SCSI interface test halt, error threshold exceeded

030-197-XXX

SCSI interface test warning

030-198-XXX

SCSI interface test aborted

030-199-XXX

SCSI interface test failed, cause unknown

035-000-XXX

RAID interface Test Passed

035-0XX-XXX

RAID interface Failure

035-195-XXX

RAID interface Test aborted by user

035-196-XXX

RAID interface test halt, error threshold exceeded

035-197-XXX

RAID interface test warning

1. Depress F3 to review

2. Re-start the test to

1. Make sure

2. Re-run test

3. Component that is

4. Component under test

1. If a component is

2. Flash the system and

3. Go to “Undetermined

1. Go to “Undetermined

2. Flash the system and

3. Replace component

1. No action

1. RAID signal cable

2. RAID device

3. RAID adapter card, if

4. System board

1. Information

2. Re-start the test, if

1. Depress F3 to review

2. Re-start the test to

1. Make sure

2. Re-run test

3. Component that is

4. Component under test

the log file. See “Viewing the test log” on page 250.

reset the log file.

component that is called out is enabled and/or connected

called out in warning statement

called out, make sure it is enabled and/or connected

re-test

problem” on page 82

problem” on page 82.

re-test

under function test.

installed

need to

the log file. See “Viewing the test log” on page 250.

reset the log file.

component that is called out is enabled and/or connected

called out in warning statement

Service information 71

Page 84

Diagnostic Error Code FRU/Action 035-198-XXX

RAID interface test aborted

035-199-XXX

RAID interface test failed, cause unknown

071-000-XXX

Audio port Interface Test Passed

071-00X-XXX 071-01X-XXX 071-02X-XXX Audio port error

071-03X-XXX

Audio port failure

071-04X-XXX

Audio port failure

071-195-XXX

Audio port Test aborted by user

071-196-XXX

Audio port test halt, error threshold exceeded

071-197-XXX

Audio port test warning

071-198-XXX

Audio port test aborted

1. If a component is

called out, make sure it is enabled and/or connected

2. Flash the system and re-test

3. Go to “Undetermined problem” on page 82

1. Go to “Undetermined

problem” on page 82.

2. Flash the system and re-test

3. Replace component under function test.

1. No action

1. Run Setup

2. Flash the system

3. System board

1. Speakers

2. Microphone

3. Audio card, if installed

4. System board

1. Run Setup

2. Audio card, if installed

3. System board

1. Information

2. Re-start the test, if need to

1. Depress F3 to review

the log file. See “Viewing the test log” on page 250.

2. Re-start the test to reset the log file.

1. Make sure

component that is called out is enabled and/or connected

2. Re-run test

3. Component that is called out in warning statement

4. Component under test

1. If a component is

called out, make sure it is enabled and/or connected

2. Flash the system and re-test

3. Go to “Undetermined problem” on page 82

72 IBM PC 300/700, IntelliStation Series HMM

Page 85

Diagnostic Error Code FRU/Action 071-199-XXX

Audio port test failed, cause unknown

071-25X-XXX

Audio port failure

080-000-XXX

Game Port interface Test Passed

080-XXX-XXX

Game Port interface Error

080-195-XXX

Game Port interface Test aborted by user

080-196-XXX

Game Port interface test halt, error threshold exceeded

080-197-XXX

Game Port interface test warning

080-198-XXX

Game Port interface test aborted

080-199-XXX

Game Port interface test failed, cause unknown

086-000-XXX

Mouse Port interface Test Passed

1. Go to “Undetermined

2. Flash the system and

3. Replace component

1. Speakers

2. Audio card, if installed

3. System board

1. No action

1. Remove the game

1. Information

2. Re-start the test, if

1. Depress F3 to review

2. Re-start the test to

1. Make sure

2. Re-run test

3. Component that is

4. Component under test

1. If a component is

2. Flash the system and

3. Go to “Undetermined

1. Go to “Undetermined

2. Flash the system and

3. Replace component

1. No action

problem” on page 82.

re-test

under function test.

port device and re-test the system

need to

the log file. See “Viewing the test log” on page 250.

reset the log file.

component that is called out is enabled and/or connected

called out in warning statement

called out, make sure it is enabled and/or connected

re-test

problem” on page 82

problem” on page 82.

re-test

under function test.

Service information 73

Page 86

Diagnostic Error Code FRU/Action 086-001-XXX

Mouse Port interface Presence

086-032-XXX

Mouse Port interface Device controller failure

086-035-XXX

Mouse Port interface Reset

086-040-XXX

Mouse Port interface IRQ failure

086-195-XXX

Mouse Port interface Test aborted by user

086-196-XXX

Mouse Port interface test halt, error threshold exceeded

086-197-XXX

Mouse Port interface test warning

086-198-XXX

Mouse Port interface test aborted

086-199-XXX

Mouse Port interface test failed, cause unknown

089-000-XXX

Microprocessor Test Passed

089-XXX-XXX

Microprocessor failure

089-195-XXX

Microprocessor Test aborted by user

1. Mouse

2. System board

1. Mouse

2. System board

1. Mouse

2. System board

1. Run Setup

2. Mouse

3. System board

1. Information

2. Re-start the test, if need to

1. Depress F3 to review

the log file. See “Viewing the test log” on page 250.

2. Re-start the test to reset the log file.

1. Make sure

component that is called out is enabled and/or connected

2. Re-run test

3. Component that is called out in warning statement

4. Component under test

1. If a component is

called out, make sure it is enabled and/or connected

2. Flash the system and re-test

3. Go to “Undetermined problem” on page 82

1. Go to “Undetermined

problem” on page 82.

2. Flash the system and re-test

3. Replace component under function test.

1. No action

1. Microprocessor(s)

2. System board

1. Information

2. Re-start the test, if need to

74 IBM PC 300/700, IntelliStation Series HMM

Page 87

Diagnostic Error Code FRU/Action 089-196-XXX

Microprocessor test halt, error threshold exceeded

089-197-XXX

Microprocessor test warning

089-198-XXX

Microprocessor test aborted

089-199-XXX

Microprocessor test failed, cause unknown

170-000-XXX

Voltage Sensor(s) Test Passed

170-0XX-XXX

Voltage Sensor(s) failure

170-195-XXX

Voltage Sensor(s) Test aborted by user

170-196-XXX

Voltage Sensor(s) test halt, error threshold exceeded

170-197-XXX

Voltage Sensor(s) test warning

1. Depress F3 to review

2. Re-start the test to

1. Make sure

2. Re-run test

3. Component that is

4. Component under test

1. If a component is

2. Flash the system and

3. Go to “Undetermined

1. Go to “Undetermined

2. Flash the system and

3. Replace component

1. No action

1. Flash system

2. System board

1. Information

2. Re-start the test, if

1. Depress F3 to review

2. Re-start the test to

1. Make sure

2. Re-run test

3. Component that is

4. Component under test

the log file. See “Viewing the test log” on page 250.

reset the log file.

component that is called out is enabled and/or connected

called out in warning statement

called out, make sure it is enabled and/or connected

re-test

problem” on page 82

problem” on page 82.

re-test

under function test.

need to

the log file. See “Viewing the test log” on page 250.

reset the log file.

component that is called out is enabled and/or connected

called out in warning statement

Service information 75

Page 88

Diagnostic Error Code FRU/Action 170-198-XXX

Voltage Sensor(s) test aborted

170-199-XXX

Voltage Sensor(s) test failed, cause unknown

170-250-XXX 170-251-XXX

Voltage Sensor(s) Voltage limit error

170-254-XXX

Voltage Sensor(s) Voltage Regulator Module error

175-000-XXX

Thermal Sensor(s) Test Passed

175-0XX-XXX

Thermal Sensor(s) failure

175-195-XXX

Thermal Sensor(s) Test aborted by user

175-196-XXX

Thermal Sensor(s) test halt, error threshold exceeded

175-197-XXX

Thermal Sensor(s) test warning

175-198-XXX

Thermal Sensor(s) test aborted

1. If a component is

called out, make sure it is enabled and/or connected

2. Flash the system and re-test

3. Go to “Undetermined problem” on page 82

1. Go to “Undetermined

problem” on page 82.

2. Flash the system and re-test

3. Replace component under function test.

1. Power supply

2. System board

1. Voltage Regulator

Module (VRM)

2. Microprocessor

3. System board

1. No action

1. Flash system

2. System board

1. Information

2. Re-start the test, if need to

1. Depress F3 to review

the log file. See “Viewing the test log” on page 250.

2. Re-start the test to reset the log file.

1. Make sure

component that is called out is enabled and/or connected

2. Re-run test

3. Component that is called out in warning statement

4. Component under test

1. If a component is

called out, make sure it is enabled and/or connected

2. Flash the system and re-test

3. Go to “Undetermined problem” on page 82

76 IBM PC 300/700, IntelliStation Series HMM

Page 89

Diagnostic Error Code FRU/Action 175-199-XXX

Thermal Sensor(s) test failed, cause unknown

175-250-XXX 175-251-XXX

Thermal Sensor(s) limit error

185-000-XXX

Asset Security Test Passed

185-XXX-XXX

Asset Security failure

185-278-XXX

Asset Security Chassis Intrusion

201-000-XXX

System Memory Test Passed

201-XXX-XXX

System Memory error

202-000-XXX

System Cache Test Passed

202-XXX-XXX

System Cache error

206-000-XXX

Diskette Drive Test Passed

206-XXX-XXX

Diskette Drive error

215-000-XXX

CD-ROM Drive Test Passed

215-XXX-XXX

CD-ROM Drive error

217-000-XXX

Hard Disk Drive Test Passed

1. Go to “Undetermined

2. Flash the system and

3. Replace component

1. Check fans

2. Check Power supply

3. Microprocessor

4. System board

1. No action

1. Assure Asset

2. Flash system

3. System board

1. C2 Cover Switch

2. System board

1. No action

1. Replace the memory

2. System board

1. No action

1. Cache, if removable

2. System board

3. Microprocessor

1. No action

1. Diskette Drive Cable

2. Check power supply

3. Diskette drive

4. System board

1. No action

1. CD-ROM Drive Cable

2. Check power supply

3. CD-ROM drive

4. System board

1. No action

problem” on page 82.

re-test

under function test.

Security Enabled

module called out by the test

voltages

Service information 77

Page 90

Diagnostic Error Code FRU/Action 217-25X-XXX

217-26X-XXX

Hard Disk Drive (IDE) error

217-28X-XXX 217-29X-XXX

Hard Disk Drive (SCSI) error

220-000-XXX

Hi-Capacity Cartridge Drive Test Passed

220-XXX-XXX

Hi-Capacity Cartridge Drive error

301-000-XXX

Keyboard Test Passed

301-XXX-XXX

Keyboard error

302-000-XXX

Mouse Test Passed

302-XXX-XXX

Mouse error

303-000-XXX

Joystick Test Passed

303-XXX-XXX

Joystick error

305-000-XXX

Monitor DDC Test Passed

305-250-XXX

Monitor DDC self test failure

415-000-XXX

Modem Test Passed

415-XXX-XXX

Modem error

1. Hard Disk Drive

Cable

2. Check power supply voltages

3. Hard Disk drive (IDE)

4. System board

1. Hard Disk Drive

Cable

2. Check power supply voltages

3. Hard Disk drive (SCSI)

4. SCSI adapter card

5. System board

1. No action

1. Remove the

Hi-Capacity Cartridge Drive and re-test the system

1. No action

1. Keyboard

2. Check and test Mouse

3. System board

1. No action

1. Mouse

2. Check and test Keyboard

3. System board

1. No action

1. Remove the Joystick

and re-test the system

1. No action

1. Run Setup to enable

DDC

2. Cable

3. Monitor

4. Video card

5. System board

1. No action

1. Remove the Modem

and re-test the system

78 IBM PC 300/700, IntelliStation Series HMM

Page 91

Miscellaneous error messages

Message/Symptom FRU/Action

CMOS Backup Battery inaccurate.

Changing colors. 1. Display Computer will not power-off.

See “Power supply” on page 28.

Computer will not RPL from server

Computer will not Wake On



LAN

Dead computer. See “Power supply” on page 28.

Diskette drive in-use light remains on or does not light when drive is active.

Flashing cursor with an otherwise blank display.

Incorrect memory size during POST.

1. CMOS Backup

Battery See page “Safety information” on page 197.

2. System Board

1. Power Switch

2. System Board

1. Ensure Network is in

startup sequence as first device or first device after diskette.

2. Ensure Network adapter is enabled for RPL.

3. Network adapter (Advise network administrator of new MAC address)

1. Check power supply

and signal cable connections to network adapter.

2. Ensure Wake On LAN feature is enabled in Setup/Configuration. See “Setup Utility program” on page 261.

3. Ensure network administrator is using correct MAC address.

4. Ensure no interrupt or I/O address conflicts.

5. Network adapter (Advise network administrator of new MAC address)

1. Power Switch

2. Power Supply

3. System Board

1. Diskette Drive

2. System Board

3. Diskette Drive Cable

1. System Board

2. Primary Hard Disk Drive

3. Hard Disk Drive Cable

1. Run the Memory

tests.

2. Memory Module

3. System Board

Service information 79

Page 92

Message/Symptom FRU/Action

“Insert a Diskette” icon appears with a known-good diagnostics diskette in the first 3.5-inch diskette drive.

Intensity or color varies from left to right of characters and color bars.

No power, or fan not running.

Nonsystem disk or disk error-type message with a known-good diagnostic diskette.

Other display symptoms not listed above (including blank or illegible display).

Power-on indicator or hard disk drive in-use light not on, but computer works correctly.

Printer problems. 1. See “Printer” on

Program loads from the hard disk with a known-good diagnostics diskette in the first 3.5-inch diskette drive.

RPL computer cannot access programs from its own hard disk.

RPL computer does not RPL from server.

Serial or parallel port device failure (system board port).

Serial or parallel port device failure (adapter port).

1. Diskette Drive

2. System Board

3. Diskette Drive Cable

4. Network Adapter

1. Display

2. System Board

1. See “Power supply”

on page 28.

1. Diskette Drive

2. System Board

3. Diskette Drive Cable

1. See “Display” on

page 32.

2. System Board

3. Display

1. Power Supply

2. System Board

3. LED Cables

page 27.

1. Run Setup

2. Diskette Drive

3. Diskette Drive Cable

4. System Board

5. Power Supply

1. If network admin. is

using LCCM Hybrid RPL, check startup sequence: First device: network; Second device: hard disk

2. Hard disk drive

1. Check startup

sequence

2. Check the “Network adapter LED status” on page 11.

1. External Device

Self-Test OK?

2. External Device

3. Cable

4. System Board

1. External Device

Self-Test OK?

2. External Device

3. Cable

4. Alternate Adapter

5. System Board

6. Riser Card

80 IBM PC 300/700, IntelliStation Series HMM

Page 93

Message/Symptom FRU/Action

Some or all keys on the keyboard do not work.

1. Keyboard

2. Keyboard Cable

3. System Board

Service information 81

Page 94

Undetermined problem

Check the power supply voltages. See “Power supply” on page 28. If the voltages are correct, return here and continue with the following steps.

1. Power-off the computer.

2. Remove or disconnect the following, one at a time: a. Non-IBM devices

b. External devices (modem, printer, or mouse) c. Any adapters d. Riser card e. Memory modules

Before removing or replacing memory modules, see “System board memory” on page 289.

f. Extended video memory

g. External Cache

h. External Cache RAM

i. Hard disk drive

j. Diskette drive

3. Power-on the computer to re-test the system.

4. Repeat steps 1 through 3 until you find the failing device or adapter.

If all devices and adapters have been removed, and the problem continues, replace the system board. See “Replacing a system board” on page 84.

Replacing a processor

For Pentium processors, install the processor with the beveled corner aligned with the beveled corner of the processor socket.

For Type 6588, 6888, and other Types that have Pentium II processors, see “Microprocessor removal (Type 6588,

6888)” on page 339. For Dual Pentium II processors, jumper the processor

speed to the slowest speed processor. When a second Pentium Pro or Pentium II microprocessor

is installed for Dual processor operation, the processor revision must be one under, the same, or one above from each other. To find the processor revision level, go to the configuration Setup (see “Setup Utility program” on page 261) and select:

1. Advanced Setup

2. Processor Control

3. Processor ID The processor ID has four numbers, such as 0650.

 The first two numbers, 06, designates the Pentium

processor.

 The second two numbers, 50, designates the

processor revision level.

82 IBM PC 300/700, IntelliStation Series HMM

Page 95

In this case, revision levels of 49, 50, or 51 are acceptable.

Important

If the processor is not installed correctly, the system board and the processor can be damaged.

Replacing a video cache module

Use an appropriate video cache extracting tool to remove a video cache module from the system board. If a module is removed without properly using an extracting tool, the module socket can be damaged. See “Special tools” on page 161 for the IBM P/N of the video cache extracting tool.

Service information 83

Page 96

Replacing a system board

Notes

1. The BIOS and Vital Product Data (VPD) for the computer you are servicing must be installed on the new system board (FRU) after it is installed in the computer. To do this, you must run the

Flash Update program using the Flash Update diskette. See “BIOS levels” on page 240 “Vital

product data” on page 230, and “Flash (BIOS/VPD) update procedure” on page 241.

2. Always ensure the latest level of BIOS is installed on the computer. A down level BIOS may cause false errors and unnecessary replacement of the system board.

3. The processor is a separate FRU from the system board and is not included with the system board FRU. If you are instructed to replace the system board, do the following.

4. Remove the processor from the old system board and install it on the new system board. For Type 6588, 6888, see “Microprocessor removal (Type 6588, 6888)” on page 339.

5. Remove any of the following installed options on the old system board, and install them on the new system board.

 External cache memory and cache tag RAM

 Memory modules

 Extended video memory

6. Ensure that the new system board jumper settings match the old system board jumper settings.

7. If the new system board does not correct the problem, reinstall the options on the old system board, reinstall the old system board, then replace the processor.

System board replacement (Type 6588,

6888)

To remove the system board, remove:

 System board mounting screws  Four screws holding the microprocessor retention

bracket

 Two front screws

Lift the system board out of the system unit. Leave the system board plate (that was located under the system board) in the system unit.

To install a system board:

 Position the new system board over the system board

plate and install:

– Retention bracket and four screws

84 IBM PC 300/700, IntelliStation Series HMM

Page 97

– Two front screws – System board mounting screws

The system board can also be removed by removing the system board mounting screws, sliding the system board to the back (toward the fan), and lifting the system board out of the system unit. See note below.

See “Microprocessor bracket and plate removal/installation (Type 6588, 6888)” on page 342.

Note

The retention bracket, system board plate, and screws and washers must be removed from the old system board and installed on the new system board.

Important

Make sure the plastic washers are attached to the six mounting tabs of the system board plate, and that the washers are under the two front screw heads that secure the system board plate.

If any of the washers are not installed, the system board can be damaged.

System board replacement (Type 6898)

This notice is for the system board and EMC shield of the IntelliStation M Pro, Type 6898 computers.

Note

To avoid damage to the vertical fingers on the EMC shield over the USB, Mouse/Keyboard, and Ethernet connectors, use caution when installing the system board.

For removal or installation of the system board, angle the system board under the EMC shield fingers to prevent bending or damaging the fingers.

System board replacement (Type 6561,

6591)

For system board replacement, see “System board removal (Type 6561)” on page 331 and “System board removal (Type 6591)” on page 346.

Service information

Page 98

Notes:

Type 6263, 6265, 6275 parts

86 IBM PC 300/700, IntelliStation Series HMM

Page 99

Parts listing

Index System (Type 6263, 6265, 6275) FRU

1 Cover Assembly 01K1607

Name Plate 03K9645 (Order either of the below 32X Max

CD-ROM drives)

2 CD-ROM Drive (32X Max) 02K1115 2 CD-ROM Drive (32X Max) 02K3412 2 CD-ROM Drive (40X Max) 36L8713

IDE Cable, CD-ROM (1-drop) 03K9724

3 3.2 GB EIDE Hard Disk Drive 10L6006 3 4.2 GB EIDE Hard Disk Drive 36L8675 (Order either of the below

6.4 GB hard drives)

3 6.4 GB EIDE Hard Disk Drive 10L6012 3 6.4 GB EIDE Hard Disk Drive 36L8677 3 6.4 GB EIDE Hard Disk Drive 02K3426 3 8.4 GB EIDE Hard Disk Drive 36L8679

Hard Disk Cable, EIDE 12J4518

4 EMC Shields 76H7338 5 Hard Disk/CD-ROM Cage 03K9641 6 1.44 MB 3.5-Inch Diskette Drive 75H9550 6 1.44 MB 3.5-Inch Diskette Drive-Japan 75H9552

Diskette Drive Cable 76H7340

7 3.5-Inch Diskette Bracket 76H7330 8 Side Bracket 76H7329 9 System Board (no processor, memory,

rails)

9 System Board (no processor, memory,

rails) (for Intel Celeron processors)

9 System Board (no processor, memory,

rails) (for Pentium III processor)

System Board Guide Rails, center and

front

10 Memory - 32 MB DIMM, Non-Parity 01K1146 10 Memory - 64 MB DIMM, Non-Parity 01K1147 11 Intel Celeron Processor 300 MHz., 128

KB cache

11 Intel Celeron Processor 333 MHz., 128

KB cache

11 Intel Celeron Processor 366 MHz., 128

KB cache

11 Intel Celeron Processor 433 MHz., 128

KB cache 11 Processor Pentium II 300 MHz 01K4291 Air Duct (for 300 MHz. Pentium II

Processor only)

11 Processor Pentium II 333 MHz ECC 01K4390 11 Processor Pentium II 350 MHz 01K4333 11 Processor Pentium II 400 MHz 37L5841 11 Processor Pentium II 450 MHz 37L5842 11 Processor Pentium III 450 MHz 33L1614 11 Processor Pentium III 500 MHz 33L1615 12 Latch and Screw 01K1612 13 Fan/Power Switch Assembly 03K9647 14 I/O Bracket 03K9622 15 Riser Card 61H2330

Riser Clips, front and rear 02K2766

No.

61H1072

61H2348

61H2347

03K9626

28L5017

01K4447

33L2867

37L4864

03K9648

Service information 87

Page 100

Index System (Type 6263, 6265, 6275) FRU

16 Chassis Assembly 03K9646 17 Side Panel 76H7333 18 145 Watt Power Supply 01K9846 18 145 Watt Power Supply - Japan 01K9848

Bezel Kit 76H7339 Audio Adapter, GVC 01K2154 Cable, Audio/CDROM 75H9219 Cable, Wake On Ring 76H7345 Foot (4) 93F2386 Jumper Kit 93F0067 Keylock Assembly 76H7336 Lithium Battery 33F8354 Misc. Screw Kit 93F0041 Processor Mounting Bracket Kit

(for all above processors)

Retention Module (RM) adapter

(for Celeron and Pentium II processors only)

Video Ram 2 MB 01K1185

No.

33L4321

33L4320

88 IBM PC 300/700, IntelliStation Series HMM