IBM NetVista X40i, NetVista X40, 2179, 6643 User Manual

For the latest versio n of this online publication,
go to http://www.ibm.com/pc/support

User Guide
Ty pe 2179
Type 6643



For the latest versio n of this online publication,
go to http://www.ibm.com/pc/support

User Guide
Ty pe 2179
Type 6643



Note

Before using this information and the product it supports, be sure to read “Safety
notices” on page vii and “Notices and Trademarks” on page 81.

Third Edition (February 2001)

© Copyright International Business Machines Corporation 2001. All rights reserved.

US Government Users Restricted Rights – Use, duplication or disclosure restricted by
GSA ADP Schedule Contract with IBM Corp.

Contents

Safetynotices.....................vii

Lithium battery notice ...................ix

Modem safety information .................ix

Lasercompliancestatement.................x

About this book ....................xiii

Conventions used in this book................xiii

Relatedinformation...................xiv

Chapter 1. Product overview ................1

Identifying your computer..................1

Hardwarefeatures....................2

Microprocessor ....................2

Memory.......................2

Internaldrives....................2

Graphics subsystem ..................2

Audio subsystem ...................2

Communications...................2

System management features ...............2

Keyboard and mouse features ..............3

Expansion capability..................3

Power ......................3

Security features ...................3

Supported operating systems ...............3

Software........................4

IBM preinstalled software .................4

Additional software ...................4

Access IBM ......................4

Chapter 2. Setting up your computer .............5

Selecting a location for your computer ..............5

Arranging your workspace .................6

Comfort.......................6

Glareandlighting..................6

Aircirculation....................7

Electrical outlets and cable lengths .............7

Connecting cables ....................8

USB connectors ....................9

Audio connectors ....................9

Other connectors ....................11

Starting the computer ...................11

Chapter 3. Operating and caring for your computer ........13

© Copyright IBM Corp. 2001 iii

Controls and status indicators ................13

Starting your computer ..................15

Shutting down the computer ................15

Using the Rapid Access keyboard ...............15

Customizing a Rapid Access Button .............16

Rapid Access III keyboard ................16

Rapid Access Wireless keyboard ..............17

UsingtheIBMScrollPointmouse...............18

ScrollPoint Wireless Mouse ................18

Accessing the diskette drive and CD drive ............20

Using diskettes .....................20

Handling and storing diskettes ...............20

Inserting and removing diskettes ..............21

Write-protecting diskettes.................22

Using a CD-ROM, DVD-ROM, or CD-RW drive ..........23

HandlingaCDdisc ..................23

Inserting and removing a CD disc ..............24

Usingvideofeatures...................25

Videodevicedrivers..................25

Using audio features ...................25

Controlling volume ...................25

Recording and playing back sound .............26

Using power-management features ..............26

Using the Windows Start menu...............27

Using the Standby button on the keyboard ...........27

Usingthepowerbutton.................27

Setting power schemes .................27

Using security features ..................28

Lockingthecover...................28

Locking the keyboard ..................28

Taking care of your computer ................28

Basics .......................29

Cleaning your computer and keyboard ............29

Monitorandscreen..................29

Mouse......................29

Moving your computer ..................31

Chapter 4. Using the Configuration/Setup Utility program......33

Starting and using the Configuration/Setup Utility program ......33

Viewing and changing settings ...............34

Exiting from the Configuration/Setup Utility program .......35

Usingpasswords ....................35

Power-onpassword ..................35

Administrator password .................35

Setting, changing, and deleting a password ...........36

Using Security Profile by Device ...............36

Other settings in the Configuration/Setup Utility program ......37

iv User Guide

Thestartupsequence..................37

Changing the startup sequence ..............37

Chapter 5. Installing options ................39

Handling static-sensitive devices ...............39

Backing up configuration settings ...............40

Availableoptions....................40

Toolsrequired.....................40

Component locations ...................41

System board .....................41

Disconnecting cables ...................41

Removingtherearcover..................42

Removingtheharddiskdrive................44

Removing the system board cover ...............45

Installing memory ....................46

Installing an adapter ...................48

Chapter 6. Troubleshooting ................49

Troubleshootingprocedure.................50

Power-on self-test (POST)..................51

POST error codes ....................51

Devicetroubleshootingcharts................53

Audio problems ....................55

CD-ROM, DVD-ROM, or CD-RW drive problems ........56

DVDdiscproblems...................57

Diskette drive problems .................58

Display/monitor problems ................58

Generalproblems...................59

Intermittent problems ..................59

Rapid Access III Keyboard problems .............60

Rapid Access Wireless Keyboard problems ...........61

ScrollPointIIIMouseproblems...............62

ScrollPoint Wireless Mouse problems .............63

Memoryproblems...................64

Modemproblems...................65

Optional-deviceproblems ................68

Softwareproblems...................69

Universal Serial Bus (USB) problems .............69

IBM Enhanced Diagnostics .................69

Creating an IBM Enhanced Diagnostics diskette .........70

Running the IBM Enhanced Diagnostics program.........70

To run diagnostics from the IBM Enhanced Diagnostics diskette: . . 71
To run diagnostics from the Product Recovery CD or program: . . . 71

Replacing the battery ...................71

Chapter 7. Getting information, help, and service.........75

Getting information ...................75

Contents v

UsingtheWorldWideWeb................75

Getting information by fax ................75

Getting help and service ..................76

Using the documentation and diagnostic programs ........76

Calling for service ...................76

Other services ....................78

Purchasing additional services ................79

Notices and Trademarks .................81

Notices ........................81

General notices ....................81

Processing date data .................82

Trademarks....................82

Index ........................83

vi User Guide

Safety notices

DANGER

Electrical current from power, telephone, and communication cables is
hazardous.

To avoid a shock hazard:
v Do not connect or disconnect any cables or perform installation,

maintenance, or reconfiguration of this product during an electrical storm.

v Connect all power cords to a properly wired and grounded electrical

outlet.

v Connect to properly wired outlets any equipment that will be attached to

this product.

v When possible, use one hand only to connect or disconnect signal cables.
v Never turn on any equipment when there is evidence of fire, water, or

structural damage.

v Disconnect the attached power cords, telecommunications systems,

networks, and modems before you open the device covers, unless
instructed otherwise in the installation and configuration procedures.

v Connect and disconnect cables as described in the following table when

installing, moving, or opening covers on this product or attached devices.

To connect:

1. Turn everything OFF.

2. First, attach all cables to devices.

3. Attach signal cables to connectors.

4. Attach power cords to outlet.

5. Turn device ON.

To disconnect:

1. Turn everything OFF.

2. First, remove power cords from outlet.

3. Remove signal cables from connectors.

4. Remove all cables from devices.

DANGER

Le courant électrique provenant de l’alimentation, du téléphone et des câbles
de transmission peut présenter un danger.

Pour éviter tout risque de choc électrique :
v Ne manipulez aucun câble et n’effectuez aucune opération d’installation,

d’entretien ou de reconfiguration de ce produit au cours d’un orage.

v Branchez tous les cordons d’alimentation sur un socle de prise de courant

correctement câblé et mis à la terre.

© Copyright IBM Corp. 2001 vii

v Branchez sur des socles de prise de courant correctement câblés tout

équipement connectéàce produit.

v Lorsque cela est possible, n’utilisez qu’une seule main pour connecter ou

déconnecter les câbles d’interface.;

v Ne mettez jamais un équipement sous tension en cas d’incendie ou

d’inondation, ou en présence de dommages matériels.

v Avant de retirer les carters de l’unité, mettez celle-ci hors tension et

déconnectez ses cordons d’alimentation, ainsi que les câbles qui la relient
aux réseaux, aux systèmes de té lécommunication et aux modems (sauf
instruction contraire mentionnée dans les procédures d’installation et de
configuration).

v Lorsque vous installez, que vous déplacez, ou que vous manipulez le

présent produit ou des périphériques qui lui sont raccordés, reportez-vous
aux instructions ci-dessous pour connecter et déconnecter les différents
cordons.

Connexion:

1. Mettez les unités hors tension.

2. Commencez par brancher tous les

cordons sur les unités.

3. Branchez les câbles d’interface sur des
connecteurs.

4. Branchez les cordons d’alimentation
sur des prises.

5. Mettez les unités sous tension.

Déconnexion:

1. Mettez les unités hors tension.

2. Débranchez les cordons d’alimentation

des prises.

3. Débranchez les câbles d’interface des
connecteurs.

4. Débranchez tous les câbles des unités.

viii User Guide

Lithium battery notice

CAUTION:
Danger of explosion if battery is incorrectly replaced.

When replacing the battery, use only IBM Part Number 33F8354 or an
equivalent type battery recommended by the manufacturer. The battery
contains lithium and can explode if not properly used, handled, or disposed
of.

Do not:

v Throw or immerse into water
v Heat to more than 100°C (212°F)
v Repair or disassemble

Dispose of the battery as required by local ordinances or regulations.

ATTENTION

Danger d’explosion en cas de remplacement incorrect de la batterie.

Remplacer uniquement par une batterie IBM de type ou d’un type
équivalent recommandé par le fabricant. La batterie contient du lithium et
peut exploser en cas de mauvaise utilisation, de mauvaise manipulation ou
de mise au rebut inappropriée.

Ne pas :

v Lancer ou plonger dans l’eau
v Chauffer à plus de 100°C (212°F)
v Réparer ou désassembler

Mettre au rebut les batteries usagées conformément aux règlements locaux.

Modem safety information

To reduce the risk of fire, electrical shock, or injury when using telephone
equipment, always follow basic safety precautions, such as:

v Never install telephone wiring during a lightning storm.
v Never install telephone jacks in wet locations unless the jack is specifically

designed for wet locations.

v Never touch uninsulated telephone wires or terminals unless the telephone

line has been disconnected at the network interface.

v Use caution when installing or modifying telephone lines.
v Avoid using a telephone (other than a cordless type) during an electrical

storm. There may be a remote risk of electric shock from lightning.

Safety notices ix

v Do not use the telephone to report a gas leak in the vicinity of the leak.

Consignes de sécurité relatives au modem

Lorsdel’utilisation de votre matériel téléphonique, il est important de
respecter les consignes ci-après afin de réduire les risques d’incendie,
d’électrocution et d’autres blessures :

v N’installez jamais de cordons téléphoniques durant un orage.
v Les prises téléphoniques ne doivent pas être installées dans des endroits

humides, excepté si le modèle a été conçu à cet effet.

v Ne touchez jamais un cordon téléphonique ou un terminal non isolé avant

que la ligne ait été déconnectéeduréseau téléphonique.

v Soyez toujours prudent lorsque vous procédez à l’installation ou à la

modification de lignes téléphoniques.

v Si vous devez téléphoner pendant un orage, pour éviter tout risque de choc

électrique, utilisez toujours un téléphone sans fil.

v En cas de fuite de gaz, n’utilisez jamais un téléphone situéàproximité de la

fuite.

Laser compliance statement

Some IBM Personal Computer models are equipped from the factory with a
CD-ROM drive or a DVD-ROM drive. CD-ROM drives and DVD-ROM drives
are also sold separately as options. CD-ROM drives and DVD-ROM drives are
laser products. These drives are certified in the U.S. to conform to the
requirements of the Department of Health and Human Services 21 Code of
Federal Regulations (DHHS 21 CFR) Subchapter J for Class 1 laser products.
Elsewhere, these drives are certified to conform to the requirements of the
International Electrotechnical Commission (IEC) 825 and CENELEC EN 60 825
for Class 1 laser products.

When a CD-ROM drive or a DVD-ROM drive is installed, note the following
handling instructions.

CAUTION:
Use of controls or adjustments or performance of procedures other than
those specified herein might result in hazardous radiation exposure.

Removing the covers of the CD-ROM drive or DVD-ROM drive could result in
exposure to hazardous laser radiation. There are no serviceable parts inside the
CD-ROM drive or DVD-ROM drive. Do not remove the drive covers.

Some CD-ROM drives and DVD-ROM drives contain an embedded Class 3A
or Class 3B laser diode. Note the following statement.

x User Guide

DANGER

Laser radiation when open. Do not stare into the beam, do not view directly with
optical instruments, and avoid direct exposure to the beam.

DANGER:

Certains modèles d’ordinateurs personnels sont équipésd’origine d’une unité
de CD-ROM ou de DVD-ROM. Mais ces unités sont également vendues
séparément en tant qu’options. L’unité de CD-ROM/DVD-ROM est un
appareil à laser. Aux État-Unis, l’unité de CD-ROM/DVD-ROM est certifiée
conforme aux normes indiquées dans le sous-chapitre J du DHHS 21 CFR
relatif aux produits à laser de classe 1. Dans les autres pays, elle est certifiée
être un produit à laser de classe 1 conforme aux normes CEI 825 et CENELEC
EN 60 825.

Lorsqu’une unité de CD-ROM/DVD-ROM est installée, tenez compte des
remarques suivantes:

ATTENTION: Pour éviter tout risque d’exposition au rayon laser, respectez
les consignes de réglage et d’utilisation des commandes, ainsi que les
procédures décrites.

L’ouverture de l’unité de CD-ROM/DVD-ROM peut entraîner un risque
d’exposition au rayon laser. Pour toute intervention, faites appel à du
personnel qualifié.

Certaines unités de CD-ROM/DVD-ROM peuvent contenir une diode à laser
de classe 3A ou 3B. Tenez compte de la consigne qui suit:

DANGER

Rayonnement laser lorsque le carter est ouvert. Évitez toute exposition directe des
yeux au rayon laser. Évitez de regarder fixement le faisceau ou de l’observer à l’aide
d’instruments optiques.

Safety notices xi

xii User Guide

About this book

This book will help you become familiar with your IBM®computer and its
features. It describes how to operate, maintain, and install options in your
computer. In the unlikely event you experience problems, you will find helpful
troubleshooting information and instructions for obtaining service in this book.

Conventions used in this book

The conventions used in this book denote text with special meaning. The
following are explanations of the conventions.

Convention Purpose
DANGER A DANGER notice is used to call attention to a situation

that is potentially lethal or extremely hazardous to people.

CAUTION A CAUTION notice is used to call attention to a situation

that is potentially hazardous to people.

Attention An Attention notice contains important information that

can help you avoid damage to the hardware or software
that comes with your computer.

Note: A Note contains information you might find especially

useful.

Important An Important notice warns you about possible problems

you could encounter.

Highlighted text is also used as a convention in this book. There are several
ways that text is highlighted, and each highlighting convention has a specific
purpose.

Highlight Purpose
Bold Bold text is used to identify items on the screen you are

instructed to click or double-click. Bold text is also used in
table titles, in numbered lists, and in certain other lists to
call attention to a term or phrase being defined.

Example

Example text is used to show text that you need to type
from your keyboard.

Italic Italic font is used to show proper names of books and

disks, and to emphasize a particular word or instruction.
This font also is used to show variable information, such as
numbers in an error code or a drive letter.

© Copyright IBM Corp. 2001 xiii

Related information

The following is a description of sources of additional information about your
computer. The documents are available in Adobe Acrobat PDF files at
http://www.ibm.com/pc/support on the World Wide Web.

v Access IBM

This is a desktop application with links to helpful information about your
computer. It can be opened by clicking the Access IBM icon on your desktop.

v Quick Reference

This hard copy publication contains information about setting up your
computer, troubleshooting problems, and product recovery software.

v Hardware Maintenance Manual

This publication, for trained service technicians, can be downloaded from
the World Wide Web as a PDF file. For more information, see “Chapter 7.
Getting information, help, and service” on page 75.

v Technical Information Manual

This publication contains information for individuals who want to know
more about the technical aspects of their computer.

xiv User Guide

Chapter 1. Product overview

Thank you for selecting an IBM computer. Your computer incorporates many
of the latest advances in computer technology. This chapter provides an
overview of the computer, features, and preinstalled software.

Identifying your computer

In most instances, the best way to identify your computer is by the machine
type/model number. The machine type/model number indicates the various
features of the computer, such as the type of microprocessor and the number of
bays. You can find this number on the small label on the right side of your
computer. An example of a machine type/model number is 6643-xxx.

© Copyright IBM Corp. 2001 1

Hardware features

The following information covers a variety of models. For a listing of features
for your specific model, refer to the System Summary screen in the
Configuration/Setup Utility. For more information, see “Chapter 4. Using the
Configuration/Setup Utility program” on page 33.

Microprocessor

v Intel®Celeron™or Pentium®III microprocessor
v Internal L2 cache memory (varies by model)
v 66 MHz or 133 MHz front side bus (FSB) (varies by model)

Memory

v Two dual inline memory module (DIMM) sockets
v 133 MHz synchronous dynamic random access memory (SDRAM)
v 64 and 128 MB non-parity, non-ECC DIMMs (standard)
v 256 MB non-parity, non-ECC DIMMs (optional)
v 512 MB maximum SDRAM supported
v Flash memory for system programs

Internal drives

v One EIDE hard disk drive
v One 3.5-inch diskette drive
v One CD-ROM, DVD-ROM, or CD-RW drive

Graphics subsystem

Integrated high-performance graphics controller

Audio subsystem

v Integrated, 16-bit Sound Blaster Pro compatible audio controller with three

audio connectors (line/headphone out, line in, and microphone)

v A pair of built in stereo speakers to support multimedia applications

Communications

v Ethernet enabled
v Peripheral Component Interconnect (PCI) modem (some models only)

System management features

v Wake on LAN

®

v Wake on Ring
v Wake on Alarm
v Alert on LAN

™

2 User Guide

v Automatic power-on startup
v System Management BIOS and software

Keyboard and mouse features

v IBM ScrollPoint®III mouse (some models)
v IBM ScrollPoint Wireless mouse (some models)
v IBM Rapid Access

®

III, Universal Serial Bus (USB), keyboard (some models)

v IBM Rapid Access Wireless keyboard (some models)
v Two USB connectors on the Rapid Access III keyboard
v IBM Preferred USB keyboard (some models)

Expansion capability

v Two low-profile PCI adapter expansion slots
v Five USB connectors
v Two DIMM sockets
v Parallel port (some models)

Power

v 115 watts
v Manual switch between ranges, 90–137 or 180–265Vac
v Automatic switching, 57–63 or 47–53 Hz input frequency range
v Built-in overload and surge protection
v Advanced Power Management support
v Advanced Configuration and Power Interface (ACPI) support

Security features

v Power-on and administrator passwords
v Cover lock (some models only)
v Startup sequence control
v Unattended start mode
v Diskette and hard disk I/O control
v Alert on LAN

Supported operating systems

v Microsoft®Windows®98 Second Edition (SE)
v Microsoft Windows 2000 Professional
v Microsoft Windows Millennium Edition (Me)

Chapter 1. Product overview 3

Software

This section describes the IBM-preinstalled software and other software that
comes with your computer.

IBM preinstalled software

Your computer comes with preinstalled software. An operating system, device
drivers to support built-in features, and other support programs are included.

Additional software

Your computer comes with a Software Selections CD that includes additional
software that you might choose to install. Go to Access IBM for information
about installing software from the Software Selections CD.

Access IBM

The Access IBM program is preinstalled on your computer and is accessible
from the Windows desktop. It provides the following:

Start up This selection provides topics about setting up your

computer.

How Do I...? This selection provides topics describing how to

complete specific tasks.

Customize This selection provides information about customizing

the Access IBM program.

Get help This selection provides help information and ways of

getting help from IBM.

4 User Guide

Chapter 2. Setting up your computer

This chapter provides information for setting up your computer for the first
time.

Before you begin

Read the safety information before setting up your computer. See “Safety
notices” on page vii.

You will need the following:

v Computer
v Power cord
v Keyboard
v Mouse

If you are missing an item, contact your place of purchase.

Selecting a location for your computer

Make sure you have an adequate number of properly grounded electrical
outlets for the computer and any other attached devices. Select a location for
the computer where it will remain dry. Leave about 50 mm (2 in.) of space
around the computer for proper air circulation.

© Copyright IBM Corp. 2001 5

Arranging your workspace

To get the most from your computer, arrange both the equipment you use and
your work area to suit your needs and the kind of work you do. Your comfort
is of foremost importance, but light sources, air circulation, and the location of
electrical outlets can also affect the way you arrange your workspace.

Viewing distance

Lower
back
support

Seat
height

Comfort

Although no single working position is ideal for everyone, the following
guidelines will help you find a position that suits you best.

Choose a good chair to reduce the frequency of fatigue from sitting in the
same position for a long time. The backrest and seat should adjust
independently and provide good support. The seat should have a curved front
to relieve pressure on the thighs. Adjust the seat so that your thighs are
parallel to the floor and your feet are either flat on the floor or on a footrest.

When using the keyboard, keep your forearms parallel to the floor and your
wrists in a neutral, comfortable position.

Glare and lighting

Position the monitor and adjust the tilt to minimize glare and reflections from
overhead lights, windows, and other light sources. Place it at right angles to
windows and other light sources whenever possible. Reduce overhead lighting,
if necessary, by turning off lights or using lower wattage bulbs. If you install
the monitor near a window, use curtains or blinds to block the sunlight. You
might have to adjust the Brightness and Contrast controls on the monitor as
the room lighting changes throughout the day.

Where it is impossible to avoid reflections or to adjust the lighting, place an
antiglare filter over the screen. However, these filters might affect the clarity of
the image on the screen; try them only after you have exhausted other

6 User Guide

methods of reducing glare. The following illustrates tilting the monitor.

Dust buildup compounds problems associated with glare. Remember to clean
your monitor screen periodically using a soft cloth moistened with a
nonabrasive liquid glass cleaner.

Air circulation

Your computer and monitor produce heat. The computer has a fan that pulls in
fresh air and forces out hot air. The monitor lets hot air escape through vents.
Blocking the air vents can cause overheating, which might result in a
malfunction or damage. Place the computer and monitor so that nothing blocks
the air vents; usually, 51 mm (2 in.) of air space is sufficient. Also, make sure
the vented air is not blowing on someone else.

Electrical outlets and cable lengths

The location of electrical outlets and the length of power cords and cables that
connect to the printer and other devices might determine the final placement
of your computer.

When arranging your workspace:
v Avoid the use of extension cords. Whenever possible, plug the computer

power cord directly into an electrical outlet.

Chapter 2. Setting up your computer 7

v Keep power cords and cables neatly routed away from walkways and other

areas where they might be accidentally dislodged.

Connecting cables

Read the following before connecting cables:
v Connect all device cables before plugging any power cords into an electrical

outlet.

v Connect the power cords to the computer and to the other devices before

plugging them into an electrical outlet.

Important

If your computer is being connected to an Ethernet network, a Category
5 Ethernet cable must be used for operation of the system within FCC
Class A limits.

8 User Guide

USB connectors

There are five USB connectors on your computer (see Figure 1 on page 10):
three at the rear2 and two on the right side3 of the monitor . If you have a
Rapid Access III keyboard, there are also two USB connectors at the rear of the
keyboard.

The two USB connectors on the Rapid Access III keyboard are designed for
low-powered USB devices, such as a mouse or gamepad, only. USB devices
that require more power, such as speakers or an unpowered USB hub, should
be connected to one of the USB connectors on the computer.

If your computer comes with a USB keyboard and mouse, plug them into the
USB ports at the rear of the computer near the power cord connector. These
cables can be relocated to other USB connectors at a later time if desired.

If your computer comes with an IBM Dual Wireless Receiver, plug the receiver
into one of the USB connectors at the rear of the computer. The Rapid Access
Wireless Keyboard and the ScrollPoint Wireless Mouse operate with this
receiver.

Notes:

1. Cable connectors from USB devices are keyed so that they cannot be
connected incorrectly.

2. Do note place the IBM Dual Wireless Receiver on top of the power supply.

Audio connectors

The audio connectors located at the side of the monitor are audio line in4,
audio line out5, and microphone6.

Chapter 2. Setting up your computer 9

Figure 1. Standard connectors

10 User Guide

Other connectors

The following illustration shows the connectors for optional devices that you
might want to connect. Your computer model might not have all connectors
shown. See Figure 2.

Table 1.

1 Parallel connector 4 PS/2 mouse connector
2 Ethernet or modem connector 5 PS/2 keyboard connector
3 Ethernet connector

Starting the computer

Go to the Quick Reference for information about how to turn on your computer
and see “Chapter 3. Operating and caring for your computer” on page 13.

Note: If you suspect a problem, see “Chapter 6. Troubleshooting” on page 49.

Figure 2. Optional connectors

Chapter 2. Setting up your computer 11

12 User Guide

Chapter 3. Operating and caring for your computer

This chapter provides information to help you in the day-to-day use and care
of your computer.

Controls and status indicators

Each button at the front of your computer controls a specific function, such as
turning on the computer. The lights are status indicators that tell you when a
certain device, such as the diskette drive, is in use.

1 Hard disk drive in-use indicator 7 Diskette eject button
2 Power/standby indicator 8 CD-ROM or DVD-ROM eject button
3 Power button 9 CD-ROM or DVD-ROM in use

indicator

4 LCD brightness increase button 10 Diskette drive in use indicator
5 LCD brightness decrease button 11 Diskette drive
6 Device bay release button

© Copyright IBM Corp. 2001 13

The following is a description of the controls and status indicators for your
computer.

Hard disk drive in-use indicator: When this light is on, it indicates that the
hard disk drive heads are being positioned or that your computer is reading
from or writing to the hard disk. Do not turn off your computer when this
indicator is on or blinking.

Power/standby indicator: This status indicator is on when power to your
computer is turned on.

Power button: Press this button to turn your computer on or off. Do not turn
off your computer if the in-use indicator for the hard disk drive or diskette
drive is on.

Note: The power button normally operates with a single touch. However, in

some circumstances the computer might not immediately turn off. If this
happens, hold the power button down for approximately five seconds,
and the computer will then turn off.

LCD brightness decrease button: Press and hold this switch until the monitor
brightness is decreased to the desired level.

LCD brightness increase button: Press and hold this switch until the monitor
brightness is increased to the desired level.

Device bay release button: Press this button to lower the device bay for access
to the diskette drive and the CD-ROM or DVD-ROM drive. To close it, push
upward on the CD-ROM or DVD-ROM drive until it latches in the closed
position.

Diskette eject button: Push this button to release a diskette from the drive.

CD-ROM or DVD-ROM eject button: Press this button on the CD-ROM or

DVD-ROM drive to open the tray for inserting or removing a disc.

CD-ROM or DVD-ROM in-use indicator: When this light is on, it indicates
that your computer is reading from a CD-ROM or DVD-ROM disc.

Diskette drive in-use indicator: When this light is on, it indicates that your
computer is reading from or writing to a diskette.

14 User Guide

Starting your computer

What you see and hear when you turn on your computer depends on the
settings in the Start Options menu of the Configuration/Setup Utility program.
For more information, see “Chapter 4. Using the Configuration/Setup Utility
program” on page 33.

If any errors are detected during POST, error messages are displayed. If a
power-on password set, a password prompt is displayed on the screen. If you
have set both power-on and administrator passwords, you can type either
password at the password prompt. When you type your password at the
prompt and press Enter, the first screen of your operating system or
application program is displayed.

Shutting down the computer

When you are ready to turn off your computer, always follow the shutdown
procedure. This prevents the loss of unsaved data or damage to your software
programs. To shut down Windows:

1. Click Start on the Windows desktop.

2. Click ShutDown.

3. Click Shut down.

4. Click OK.

Using the Rapid Access keyboard

There are two types of Rapid Access keyboards for your computer, the Rapid
Access III (RAK III) and the Rapid Access Wireless keyboard. There are some
differences that will be discussed later. However, from an operational
standpoint, they are the same.

The Rapid Access keyboard features special buttons for your convenience. The
buttons provide shortcuts on the keyboard to start a program, open a file, or
perform a specific function. With these keys, you can go directly to a file,
program, or Internet address by pressing a button instead of having to click an
icon, search for the program in the Start menu, or type an Internet address in
your browser.

Some of the Rapid Access Buttons are preset to support important multimedia
functions on your computer (Mute, Volume, and CD-ROM or DVD-ROM
controls); these cannot be changed.

There are eight color-coded Rapid Access buttons positioned across the top of
the keyboard. Some of these buttons are permanently set to start certain
programs on your computer. The preset functions are printed on the label

Chapter 3. Operating and caring for your computer 15

above the buttons. Three of the buttons, EMail, Access IBM Web, and Standby,
are permanently programmed. Depending on the preloaded operating system
loaded in your computer, three of the remaining five buttons might be preset.
You can customize the other buttons to start any program or file you want. For
example, if you enjoy playing Solitaire, you can customize a Rapid Access
button to open the Solitaire program.

–

+

Multimedia controls

1 Standby button 6 Mute button
2 Standby LED (RAK III only) 7 Stop button
3 Num Lock LED (RAK III only) 8 Play/Pause button
4 Caps Lock LED (RAK III only) 9 Volume control
5 Scroll Lock LED (RAK III only) 10 Next track button

11 Previous track button

Customizing a Rapid Access Button

1. From the Windows desktop, click Start.

2. Select Settings, and then click Control Panel.

3. Double-click Keyboard (Rapid Access). The Rapid Access Keyboard

Customization program starts.

4. Follow the instructions on the screen.

To learn more about the Rapid Access keyboard, click Help.

Rapid Access III keyboard

There are two USB connectors on the Rapid Access III keyboard designed for
low-powered USB devices, such as a mouse or gamepad, only. USB devices

16 User Guide

that require more power, such as speakers or an unpowered USB hub, should
be connected to the USB connectors on the computer.

Rapid Access Wireless keyboard

The Rapid Access Wireless keyboard operates by radio frequency (RF)
communications with the IBM Dual Wireless Receiver that is connected to one
of the USB connectors on the computer. When the wireless receiver is installed,
a software utility provides status icons and help information in the lower right
corner of your desktop, just above the default Windows Taskbar. Click ? (help)
to find more information about the wireless keyboard.

Chapter 3. Operating and caring for your computer 17

Using the IBM ScrollPoint mouse

There are two types of mice for your computer, the ScrollPoint III and the
ScrollPoint Wireless mouse. There are some differences that will be discussed
later. However, from an operational standpoint, they are the same.

The ScrollPoint mouse has the following controls.

1Primary mouse button: Use this button to select or start a program or
menu item.

2Quick/auto scroll button: Use this button to put the mouse into auto-scroll
mode. When the mouse is in auto-scroll mode, the movement of the mouse
controls the scrolling direction and speed. To exit from the auto-scroll mode,
click any of the mouse buttons.

3Context menu button: Use this button to display a menu for the active
program, icon, or object.

4Scroll stick: Use this stick to control the scrolling action of the mouse. This
stick is pressure sensitive. The direction in which you apply pressure controls
the direction of the scrolling action. The amount of pressure you apply controls
the scrolling speed.

Note: The Scroll stick works only when the mouse pointer is located over a

scrollable area, such as a long document.

ScrollPoint Wireless Mouse

The ScrollPoint wireless Mouse operates by radio frequency (RF)
communications with the IBM Dual Wireless Receiver that is connected to one
of the USB connectors on the computer. When the wireless receiver is installed,
a software utility provides status icons and help information in the lower right

18 User Guide

corner of your desktop, just above the default Windows Taskbar. Click ? (help)
to find more information about the wireless mouse.

Chapter 3. Operating and caring for your computer 19

Accessing the diskette drive and CD drive

The diskette drive and CD drive are located in a drop-down device bay. To
lower the device bay for access to the diskette and CD drives, press the device
bay release button 1. To close the device bay, push upward on the CD drive
until it latches in the closed position.

Using diskettes

You can use 3.5-inch diskettes in the diskette drive of your computer. Data is
stored on the magnetic surface of the diskette. This surface is protected by a
plastic cover.

Handling and storing diskettes

Inside the protective diskette case is a flexible disk with a magnetic-sensitive
coating. This disk can be damaged by heat, dust, a magnetic field, or even a
fingerprint. Use the following guidelines when handling and storing diskettes:

v If the cover is damaged, do not use the diskette. A damaged diskette might

damage the diskette drive.

v A protective slide on the top of a 3.5-inch diskette covers part of the

magnetic surface. The diskette drive moves this slide to read data from or
write data to the diskette. Do not move this slide, because fingerprints and
dust can cause loss of data.

20 User Guide

v Never touch the magnetic disk itself.
v A magnetic field can erase the data on your diskettes. Keep diskettes away

from magnets or devices that create a strong magnetic field, such as electric
motors and generators. Diskettes are sensitive to magnets found in television
sets, telephones, stereo speakers, and other such items. Do not set diskettes
on the monitor or use magnets to attach notes to your computer.

v Do not store diskettes at extremely high or low temperatures, or in direct

sunlight. Temperatures ranging from 4 to 53 degrees C (39 to 127 degrees F)
are acceptable for 3.5-inch diskettes. Keep diskettes away from heat. The
plastic outer covering might warp, damaging the diskette.

Inserting and removing diskettes

Press the device bay release button to lower the device bay. See “Accessing the
diskette drive and CD drive” on page 20. To insert a diskette, hold the diskette
with the label facing up and insert the end with the protective slide first as
shown in the following illustration. Push the diskette into the diskette drive
until the diskette clicks into place.

To remove the diskette, press the eject button 1and slide the diskette out of
the drive. Do not remove the diskette while the in-use light 2is on.

Chapter 3. Operating and caring for your computer 21

Write-protecting diskettes

It is possible to accidentally format a diskette or unintentionally write data to
it. Important information can be written over or lost. For this reason, it is a
good idea to write-protect important diskettes. You can read data from a
write-protected diskette, but you cannot erase or change the data.

Most 3.5-inch diskettes have a write-protect switch that can be used to prevent
data from being written to or erased from the diskette. If a 3.5-inch diskette
does not have a write-protect switch, it is permanently write-protected.

A write-protect switch is located on the back of 3.5-inch diskettes.

Write-protect

switch

v To allow writing to the diskette, slide the switch so that the write-protect

window is covered.

v To prevent writing to the diskette, slide the switch so that the write-protect

window is open.

22 User Guide

Using a CD-ROM, DVD-ROM, or CD-RW drive

Your computer has a preinstalled CD-ROM, DVD-ROM, or CD-RW drive. The
CD-ROM and DVD-ROM drives can play back or read from a CD or DVD disc
but cannot write information to it. A CD-RW drive is capable of writing to a
disc. CD drives use industry-standard, 12 cm (4.75-inch) CDs.

Follow these guidelines when using a CD-ROM, DVD-ROM, or CD-RW drive:
v Do not place the drive where there is:

– High temperature
– High humidity
– Excessive dust
– Excessive vibration or sudden shock
– An inclined surface
– Direct sunlight

v Do not insert any object other than a CD disc into the drive.
v Before moving the computer, remove the CD disc from the drive.

Handling a CD disc

When handling a CD disc, follow these guidelines:
v Hold the disc by its edges. Do not touch the surface of the side that is not

labeled.

v To remove dust or fingerprints, wipe the disc with a clean, soft cloth from

the center to the outside. Wiping the disc in a circular direction might cause
loss of data.

v Do not write or stick paper on the disc.
v Do not scratch or mark the disc.
v Do not place or store the disc in direct sunlight.
v Do not use benzene, thinners, or other cleaners to clean the disc.
v Do not drop or bend the disc.

Chapter 3. Operating and caring for your computer 23

Inserting and removing a CD disc

To insert a disc:

1. Press the device bay release button to lower the device bay. See “Accessing
the diskette drive and CD drive” on page 20.

2. With the computer turned on, press the eject button. The tray slides
partway out of the drive. Manually pull the tray the rest of the way out.

3. Place the disc in the tray with the label facing up, and press the disc down
until it clicks into place and is held by the spring-loaded holders 1.

4. Close the tray by gently pushing the tray closed. When the tray is closed,
the indicator light on the front of the drive will activate to indicate that the
drive is in use.

To remove a disc:

1. Press the device bay release button to lower the device bay. See “Accessing
the diskette drive and CD drive” on page 20.

2. With the computer turned on, press the eject button. When the tray slides
out, manually pull it the rest of the way out and carefully remove the disk.

3. Close the tray by gently pushing the tray closed.

Note: If the tray does not slide out when you press the eject button, insert the

end of an opened paper clip into the emergency-eject hole located the
front of the CD-ROM or DVD-ROM drive.

24 User Guide

Using video features

Your computer has a super video graphics array (SVGA) graphics controller.
SVGA is a standard for displaying text and graphics images on a monitor
screen and supports a variety of video modes. Video modes are different
combinations of resolution, refresh rate, and color.

Depending on the applications you use and your personal preferences, you
might need to change the video mode.

To change the video mode:

1. From the Windows desktop, click Start.

2. Select Settings, and then click Control Panel.

3. Double-click Display.

4. Click Settings, make the necessary changes, and then click OK.

Video device drivers

To take full advantage of the graphics adapter in your computer, some
operating systems and application programs require software, known as video
device drivers. These device drivers provide support for greater speed, higher
resolution, more available colors, and flicker-free images. Device drivers for the
graphics adapter and a README file with instructions for installing the device
drivers are provided on the Product Recovery CD that comes with your
computer.

If your computer has IBM-preinstalled software, video device drivers have
already been installed on the hard disk. However, you can use the device
driver installation instructions if you need to reinstall the device drivers or if
you need information on obtaining and installing updated device drivers.

Using audio features

Your computer has a digital audio controller built into the system board. The
system-board audio controller supports applications written for Sound Blaster
standards and are compatible with the Microsoft Windows Sound System. The
audio connectors in your computer are 3.5 mm (1/8-in.) mini-jacks.

Controlling volume

You can control the volume through several different means:
v The software volume control is accessible through the speaker icon in the

taskbar, which is located at the bottom-right corner of the Windows desktop.
– If you click the speaker icon one time, the volume control is displayed.

Use your mouse to drag the volume-control slider up or down to control
the volume, or select the Mute check box to turn the audio off.

Chapter 3. Operating and caring for your computer 25

– If you double-click the speaker icon, a master volume-control window

opens. You can use the settings in the window to control individually the
volume for each type of audio format.

v If you are using a Rapid Access keyboard, you can also adjust the software

volume control through the volume-control button located at the top-right
corner of the keyboard.

Recording and playing back sound

Procedures for recording and playing back sound vary from program to
program. One method of recording sound is to use the Sound Recorder
program provided with your operating system. Refer to your operating­system documentation for information and instructions.

Note: If you experience interference or speaker feedback while recording, try

reducing the microphone recording volume (gain).

Using power-management features

Your computer supports the Standby feature. This feature lets the computer
enter a low-power state to conserve energy. You can put the computer in
Standby mode in three ways:

v Using the Windows Start menu
v Using the Standby button on the Rapid Access keyboard
v Using the power button

When the computer goes into standby mode, programs that are running go
into a suspended state, but are not shut down. The monitor screen goes blank,
and the power/standby indicator on the computer flashes to indicate that the
computer is in Standby mode.

26 User Guide

Using the Windows Start menu

Follow these steps to put the computer in Standby mode using Windows:

1. From your Windows desktop, click the Start button.

2. Click ShutDown.

3. Click Stand by.

4. Click OK.

Using the Standby button on the keyboard

If you are using the Rapid Access keyboard, you can put the computer in
Standby mode by pressing the Standby button located at the top of the
keyboard.

To bring the computer out of Standby mode, press the computer power button
for less than four seconds.

Using the power button

With Windows, you can set your power button to one of two modes:
Shutdown or Standby.

v When the power button is set for Standby, the computer goes into Standby

mode if you press the button for less than four seconds while the computer
is on. To bring the computer out of Standby mode, press the computer
power button for less than four seconds. An incoming modem ring while the
computer is in Standby mode also brings the computer out of Standby
mode.

v When the power button is set for Shutdown, pressing the power button,

regardless of the length of time you hold it in, simply turns off or starts the
computer.

The power button is preset for shutdown. To change the power button mode,
do the following:

1. From the Windows desktop, click Start.

2. Select Settings; and then click Control Panel.

3. Double-click Power Management. The Power Management Properties

window opens.

4. Click Advanced.

5. In the Power buttons area, locate the When I press the power button on

my computer field, select either Shutdown or Standby, and then click OK.

Setting power schemes

You can set the duration of inactivity that must elapse before the computer,
monitor, or hard disk automatically enter standby mode. Windows 98,
Windows 2000 Professional, and Windows Me use slightly different
terminology as noted below. To set the duration, do the following:

Chapter 3. Operating and caring for your computer 27

1. From the Windows desktop, click Start.

2. Select Settings; then, click Control Panel.

3. Double-click Power Management (Windows 98) or Power Options

(Windows 2000 Professional and windows Me). The Power Management or
Power Options Properties window opens.

4. From the Power Schemes tab, you can:

v Select an existing power scheme with preset durations
v Modify an existing power scheme by changing the preset durations
v Create a new power scheme with custom durations

5. After making the changes, click OK.

After the computer, hard disk drive or monitor has entered Standby mode,
pressing the power button or an incoming modem ring, brings the computer
out of the Standby mode.

Using security features

To deter unauthorized use of your computer you can lock the keyboard. To
restrict access to components inside the computer, you can lock the computer
cover (some models only).

Locking the cover

Some models come with a built-in cover lock. You can use this to restrict access
to components inside the computer.

Locking the keyboard

You can set a power-on password through the Configuration/Setup Utility
program and use the security features built into the Windows operating
system. If you decide to use passwords, do not forget them.

If you set a power-on password, the keyboard is locked when you turn on the
computer. You must type the correct password before the keyboard will
unlock. Use the Configuration/Setup Utility program to set a power-on
password. For more information, see “Using passwords” on page 35.

You can also use the password and screen-saver features built into the
Windows operating system to assign a password that locks the keyboard and
mouse after a predefined period of inactivity. To use these features, refer to the
operating system publication that comes with your computer.

Taking care of your computer

This section provides guidelines for the proper handling and care of your
computer.

28 User Guide

Basics

Here are some basic points about keeping your computer functioning properly:
v Keep your computer in a clean, dry environment. Make sure it rests on a

flat, sturdy surface.

v Do not place items on top of the monitor or cover any of the vents in the

monitor or computer. These vents provide air flow to keep your computer
from overheating.

v Keep food and drinks away from all parts of your computer. Food particles

and spills might make the keyboard and mouse sticky and unusable.

v Do not get the power buttons or other controls wet. Moisture can damage

these parts and cause an electrical hazard.

v Always disconnect a power cord by grasping the plug, not the cord.

Cleaning your computer and keyboard

It is a good practice to clean your computer periodically to protect the surfaces
and ensure trouble-free operation.

CAUTION:
Be sure to turn off the computer before cleaning.

Use only mild cleaning solutions and a damp cloth to clean the painted
surfaces of the computer.

Monitor and screen

Do not use abrasive cleaners when cleaning the surface of the monitor screen.
The screen surface is easily scratched, so avoid touching it with pens, pencil
points, and erasers.

To clean the screen surface, wipe it gently with a soft, dry cloth, or blow on the
screen to remove grit and other loose particles. Then use a soft cloth moistened
with a nonabrasive liquid glass cleaner.

Mouse

If the pointer on the screen does not move smoothly with the mouse, you
might need to clean the mouse.

To clean your mouse, do the following:

1. Turn off the computer.

2. Disconnect the mouse cable from the computer.

3. Turn the mouse upside down. Unlock the retainer on the bottom of the

mouse by rotating it in the direction of the arrow.

Chapter 3. Operating and caring for your computer 29

Note: Some mice have lock and unlock symbols to indicate how far you

need to rotate the retainer.

4. Place your hand over the retainer and turn the mouse right-side up. The
retainer and ball will drop out into your hand.

5. Using a damp cloth, wipe the outside of the mouse and the retainer. Be
sure to wipe the rollers inside the mouse.

6. Insert the ball and retainer. Lock the retainer by rotating it opposite the
direction of the arrow.

7. Reconnect the mouse cable to the computer.

30 User Guide

Moving your computer

Take the following precautions before moving your computer.

1. Remove all media (diskettes, compact discs, tapes, and so on) from the
drives.

2. Turn off the computer and all attached devices. Your hard disk drive
automatically parks the read/write heads to prevent damage to the hard
disk.

3. Unplug the power cords from electrical outlets.

4. Disconnect communication cables, such as modem or network cables, from

the phone line or network first, and then disconnect the other ends of
cables from the computer.

5. Disconnect all cables connecting external devices such as a keyboard,
mouse, printer, scanner, and joystick.

6. If you are moving the computer just a short distance (to the next room, for
example) you can leave the keyboard and mouse connected. Slide the
keyboard under the display on the base and lift the computer as shown.

7. If you are moving your computer other than a short distance and you
saved the original shipping cartons and packing materials, use them to
pack the units. If you are using different cartons, cushion the units to avoid
damage.

Chapter 3. Operating and caring for your computer 31

32 User Guide

Chapter 4. Using the Configuration/Setup Utility
program

The Configuration/Setup Utility program is stored in the electrically erasable
programmable read-only memory (EEPROM) of your computer. You can use
the Configuration/Setup Utility program to view and change the configuration
settings of your computer, regardless of which operating system you are using.
However, the settings you select in your operating system might override any
similar settings in the Configuration/Setup Utility program.

Starting and using the Configuration/Setup Utility program

To start the Configuration/Setup Utility program, do the following:

1. Turn on your computer. If your computer is already on when you start this
procedure, you must shut down the operating system, turn off the
computer, wait a few seconds until all in-use lights go off, and restart the
computer.

2. When the Configuration/Setup Utility prompt displays in the lower-left
corner of the screen during startup, press F1. (This prompt is displayed for
only a few seconds. You must press F1 quickly.) If you have not set a
password, the Configuration/Setup Utility program menu is displayed. If
you have set a password, the Configuration/Setup Utility program menu is
not displayed until you type your password at the prompt and press Enter.
See “Using passwords” on page 35 for more information.

The Configuration/Setup Utility program might start automatically when
POST detects that hardware has been removed or new hardware has been
installed in your computer.

© Copyright IBM Corp. 2001 33

Viewing and changing settings

The Configuration/Setup Utility menu displayed by your computer might look
slightly different from the menu shown here, but it will operate the same way.

Configuration/Setup Utility

__________________________________________________

Select Option:

v System Summary
v Product Data
v Devices and I/O Ports
v Start Options
v Date and Time
v Advanced Setup
v System Security
v Power Management

Save Settings
Restore Settings
Load Default Settings

Exit

The Configuration/Setup Utility program menu lists items that identify system
configuration topics. You might see symbols next to configuration menu items.
The following table explains these symbols.

v An additional submenu or screen is available

 A change to that item has been made in the system configuration, or

the Configuration/Setup Utility program has detected an error and
attempted to correct it. Also, an additional menu might follow a menu
item with a # beside it.

* A system resource conflict was detected. Resolve this conflict before

exiting from the Configuration/Setup Utility program so that your
computer will function properly.

[] In the program menus, the Configuration/Setup Utility on

information you can change is enclosed in brackets like these. You
cannot change information that is not enclosed in brackets.

When working with the Configuration/Setup Utility program menu, you must
use the keyboard. The following table shows the keys used to accomplish
various tasks.

↑↓ Use these arrow keys to move among menu items until the item you want is

highlighted.

←→ Use these arrow keys to display and toggle among choices for a menu item.

Enter Press this key to select a highlighted menu item.

34 User Guide

Esc Press this key to exit from a menu after viewing or making changes to the

settings in the menu.

+ Use this key in some menus to increase the numerical value of a setting.

− Use this key (the minus or hyphen key) in some menus to decrease the

numerical value of a setting.

0-9 Use the number keys in some menus to change the numerical value of a

setting.

F1 Press this key for help on a selected menu item.
F9 Press this key if you changed and saved the setting of a selected menu item

and you want to restore the setting that was active before you made the
change.

F10 Press this key to return the setting of a selected menu item to a default value.

Note: Active keys are displayed at the bottom of each screen; not all of these

keys are active on every menu.

Exiting from the Configuration/Setup Utility program

When you finish viewing or changing settings, press Esc to return to the
Configuration/Setup Utility program menu (you might have to press Esc
several times). If you want to save the new settings, select Save Settings before
you exit. Otherwise, your changes will not be saved.

Using passwords

You can use passwords to provide security for your computer and data. There
are two kinds of passwords: a power-on password and an administrator
password. You do not have to set a password of either type to use your
computer. However, if you decide to set either one, read the following sections.

Power-on password

The power-on password feature deters unauthorized persons from gaining
access to your computer.

Administrator password

Setting an administrator password deters unauthorized persons from changing
configuration settings. If you are responsible for maintaining the settings of
several computers, you might want to set an administrator password.

After you set an administrator password, a password prompt is displayed each
time you try to access the Configuration/Setup Utility program. If you type
the wrong password, you will see an error message. If you type the wrong
password three times, you must turn the computer off and start again.

Chapter 4. Using the Configuration/Setup Utility program 35

If both the power-on and administrator passwords are set, you can type either
password. However, to change any configuration settings, you must use your
administrator password.

Setting, changing, and deleting a password

To set, change, or delete a password, do the following:

Note: A password can be any combination of up to seven characters (A- Z, a-z,

and 0-9). To set a power-on password, an administrator password must
be set.

1. Start the Configuration/Setup Utility program (see “Starting and using the
Configuration/Setup Utility program” on page 33).

2. From the Configuration/Setup Utility program menu, select System
Security and press Enter. Press F1 for help when setting, changing or

deleting passwords.

Using Security Profile by Device

Security Profile by Device is used to enable or disable user access to the
following devices:

Diskette Drive Access When this feature is set to Disable, the diskette drive cannot

be accessed.

Diskette Write Protect When this feature is set to Enable, all diskettes are treated as

if they are write-protected.

Hard disk Write Protect When this feature is set to Enable,theharddiskis

write-protected.

IDE controller When this feature is set to Disable, all devices connected to

the IDE controller (such as hard disk drives) are disabled
and will not be displayed in the system configuration.

To set Security Profile by Device, do the following:

1. Start the Configuration/Setup Utility program (see “Starting and using the
Configuration/Setup Utility program” on page 33).

2. From the Configuration/Setup Utility program menu, select System
Security and press Enter.

3. Select Security Profile by Device and press Enter.

4. Select the desired devices and settings and press Enter.

5. Press Esc twice to return to the Configuration/Setup Utility program menu.

6. Select Save Settings from the Configuration/Setup Utility menu and press

Enter. Then press Esc and follow the instructions on the screen to exit from
the Configuration/Setup Utility program.

36 User Guide

Other settings in the Configuration/Setup Utility program

The information in this section contains instructions for changing the startup
sequence, Remote Administration, and the Pentium III microprocessor serial
number feature.

The startup sequence

Your computer can be started from several devices including the hard disk
drive, diskette drive, and CD ROM or DVD-ROM drive, or from the network.
The startup program looks for these devices in a specified sequence and starts
the computer from the first device in the sequence that contains startable
media or code. You can specify a different startup sequence for when your
computer is turned on from the power button than for when it is turned on
automatically, such as over a LAN or by a timer. The program is used to select
the Configuration/Setup Utility primary startup sequence and the automatic
power-on startup sequence.

Changing the startup sequence

To view or change the primary or automatic power-on startup sequence, do the
following:

1. Start the Configuration/Setup Utility program (see “Starting and using the
Configuration/Setup Utility program” on page 33).

2. Select Start Options and press Enter.

3. Select Startup Sequence from the Start Options menu and press Enter.

4. Use the arrow keys to make your selections, and press Esc until you return

to the Configuration/Setup utility program menu.

5. Select Save Settings from the Configuration/Setup utility menu and press
Enter; then press Esc and follow the instructions on the screen to exit from
the Configuration/Setup utility program.

If you have changed these settings and want to return to the default settings,
select Load Default Settings on the main Configuration/Setup Utility menu.

Chapter 4. Using the Configuration/Setup Utility program 37

38 User Guide

Chapter 5. Installing options

You can expand the capabilities of your computer by adding more memory or
optional PCI adapters. Use the instructions in this chapter along with
instructions that might come with the option.

This chapter includes information about removing the rear cover, the hard disk
drive, and the system board cover. To replace these items, you can generally
reverse the removal procedure. If you need additional information when
replacing the hard disk drive and covers, look in the removal procedures.

Handling static-sensitive devices

Static electricity, although harmless to you, can seriously damage computer
components and options. When you add an option, do not open the
static-protective package containing the option until you are instructed to do
so.

When you handle options and other computer components, take these
precautions to avoid static electricity damage:

v Limit your movement. Movement can cause static electricity to build up

around you.

v Always handle components carefully.
v Handle adapters and memory modules by the edges. Never touch any

exposed circuitry.

v Prevent others from touching components.
v When you install a new option, touch the static-protective package

containing the option to an unpainted metal surface on the computer for at
least two seconds. This reduces static electricity in the package and your
body.

v When possible, remove the option and install it directly in the computer

without setting the option down. When this is not possible, place the
static-protective package that the option came in on a smooth, level surface
and place the option on it.

v Do not place the option on the computer cover or other metal surface.

© Copyright IBM Corp. 2001 39

Backing up configuration settings

Important:

Run ConfigSafe (or a similar application) to take a snapshot of your computer
configuration before installing an optional device. Using this snapshot, you can
view and compare the changes in the computer configuration after you install
an option. Also, if you have problems configuring the option after it is
installed, you can use ConfigSafe to restore the configuration to the previous
settings.

When you start your computer for the first time, ConfigSafe takes a snapshot
of the initial configuration of your computer. You might be able to use this
snapshot to restore the configuration to the initial settings.

ConfigSafe is a part of the preinstalled software in your computer. For more
information, use the ConfigSafe help system.

Available options

For the latest information about available options, see the following World
Wide Web pages:

v http://www.ibm.com/pc/us/options/
v http://www.ibm.com/pc/support/

You can also obtain information through the following sources:
v Within the United States, call 1-800-IBM-2YOU (1-800-426-2968), your IBM

reseller, or IBM marketing representative.

v Within Canada, call 1-800-565-3344 or 1-800-465-7999.
v Outside the United States and Canada, contact your IBM reseller or IBM

marketing representative.

Tools required

To install or remove some options in your computer, you will need
Phillips-head and a flat-blade screwdrivers. Additional tools might be needed
for certain options. See the instructions that come with the option.

40 User Guide

Component locations

The following illustration shows the locations of various components on the
system board.

System board

1 PCI expansion slot 8 Power connector
2 PCI expansion slot 9 CD drive connector
3 CD drive audio connector 10 Diskette drive connector
4 Fan connector 11 Hard disk drive connector
5 Parallel connector 12 CMOS clear jumper
6 Microprocessor 13 Battery
7 DIMM sockets (SDRAM)

Disconnecting cables

To disconnect cables, do the following:

Chapter 5. Installing options 41

1. Remove any media (diskettes or CDs) from the drives and shut down your
operating system.

2. Read the “Safety notices” on page vii.

3. Read “Handling static-sensitive devices” on page 39.

4. Turn off all attached external devices and turn off the computer.

5. Unplug the computer power cord from the electrical outlet.

6. Unplug the power cords for any attached devices from their electrical

outlets.

7. Disconnect all communication cables (such as modem and network cables)
from communication outlets.

8. Disconnect all other cables attached to the computer.

Removing the rear cover

You must remove the rear cover to install internal options such as memory and
PCI adapters.

Attention: Proper cooling is necessary to avoid damage to your computer. Do
not operate your computer without all covers in place.

To remove the rear cover, do the following:

1. Disconnect all cables attached to your computer. See “Disconnecting cables”

on page 41.

2. Place the computer on a padded surface in the position shown in the
following illustration.

Attention: Be sure to use a soft, padded surface such as cloth or paper
towels when positioning the computer for service. The monitor or monitor
bezel might be scratched if placed on a hard surface.

3. Pry off the four snap-on screw covers on the rear of the monitor with a
flat-blade screwdriver.

4. Loosen the four screws that secure the cover to the rear of the monitor.

Note: The screws are captive. Do not try to remove them.

5. Carefully lift the cover up until it clears the metal cover over the system
board and rotate it to the position shown in the following illustration.

Attention: When replacing the rear cover, make sure that the small coil
spring attached to the device bay release button is properly positioned
against the inside of the rear cover. The device bay release button will not
work correctly if the spring is not in the proper position.

42 User Guide

Chapter 5. Installing options 43

Removing the hard disk drive

The hard disk drive must be removed before you remove the metal system
board cover.

To remove the hard disk drive, do the following:

1. Remove the rear computer cover. See “Removing the rear cover” on
page 42.

2. To release the hard disk drive, use a flat-blade screwdriver or coin and pry
up on the latch as shown in the following illustration.

3. Rotate the hard disk drive outward, and disconnect the power cable and
the signal cable from the drive.

4. Detach the hard disk drive from the system board cover, and set it aside.

44 User Guide

Removing the system board cover

You must remove the system board cover to install memory DIMMs or PCI
adapters.

Attention: Proper cooling is necessary to avoid damage to your computer. Do
not operate your computer without all covers in place.

To remove the system board cover, do the following:

1. Remove the rear cover. See “Removing the rear cover” on page 42.

2. Remove the hard disk drive. See “Removing the hard disk drive” on

page 44.

3. Remove the four thumbscrews holding the system board cover.

Attention:

A fan is mounted inside the system board cover and is connected to the
system board with a cable. Be careful to not damage the cable when
removing the cover. For the location of the fan cable connector, see “System
board” on page 41.

4. Carefully lift the system board cover upward approximately.64 cm (.25 in.)
and position it so that you can access the memory DIMMs and PCI
expansion slots.

.

Chapter 5. Installing options 45

Installing memory

You can add memory to your computer to increase system performance. Your
computer has two SDRAM DIMM connectors 1 for installing memory, up to
a maximum of 512MB.

To install a DIMM, do the following:

1. Remove the rear computer cover. See “Removing the rear cover” on
page 42.

2. Remove the hard disk drive. See “Removing the hard disk drive” on
page 44.

3. Remove the system board cover. See “Removing the system board cover”

on page 45.

4. Locate the DIMM sockets on the system board. See “System board” on
page 41.

5. Open the module retaining clips on one of the DIMM sockets.

46 User Guide

Note: If you are replacing an existing DIMM, remove the existing DIMM.

6. Position the new DIMM over the socket, making sure that the notches in
the DIMM are aligned with the tabs on the socket. Push the DIMM straight
down into the connector until the retaining clips close.

Notches

7. Replace the system board cover.

8. Replace the hard disk drive.

9. Replace the rear cover.

Chapter 5. Installing options 47

Installing an adapter

Your computer system board has two peripheral component interconnect (PCI)
expansion slots. Depending on your model, the expansion slots might already
have adapters installed. You can install a low-profile PCI adapter in any
available PCI expansion slot. These adapters must not exceed 16.9 cm (6.66
inches) in length and 5.15 cm (2.04 inches) in height.

To install an adapter, do the following:

1. Remove the rear cover. See “Removing the rear cover” on page 42.

2. Remove the hard disk drive. See “Removing the hard disk drive” on

page 44.

3. Remove the system board cover. See “Removing the system board cover”
on page 45.

4. Remove the screw and slot cover for the expansion slot.

5. Install the adapter 1into the expansion slot on the system board, and then

install the screw that secures the adapter.

6. Replace the system board cover.

7. Replace the hard disk drive.

8. Replace the rear cover.

48 User Guide

Chapter 6. Troubleshooting

This chapter describes diagnostic tools that you can use to identify and correct
problems that might come up as you use your computer. This chapter also
contains information about option diskettes and how to recover from a BIOS
update failure.

Note

If your computer does not start when you press the power button, do the
following:

v Make sure your computer is connected to a working electrical outlet.
v Make sure all cables are securely connected to the correct connectors.

If this does not correct the problem, have the computer serviced.

Computer problems can be caused by hardware, software, or user error (for
example, erasing the wrong file). You can use the diagnostic aids discussed in
this chapter to help you solve such problems yourself or gather helpful
information you can pass on to a service technician.

You can check the hardware by following the procedures in this chapter. You
can also use the diagnostic programs provided with your computer (see “IBM
Enhanced Diagnostics” on page 69 for a description of these programs).

If you do not identify a hardware problem and have not made a user error,
you might have a software problem. If you suspect that you have a software
problem and your computer comes with IBM-preinstalled software, see “IBM
Enhanced Diagnostics” on page 69 for information about how to run the IBM
Enhanced Diagnostics program provided by IBM. Also see the operating
system documentation supplied with your computer. If you have installed
software applications yourself, see the documentation supplied with the
software.

The following tools are available to diagnose hardware-related problems:

v Power-on self-test (POST)
v Troubleshooting procedure
v Error codes and messages
v Troubleshooting charts
v IBM Enhanced Diagnostics program

© Copyright IBM Corp. 2001 49

Troubleshooting procedure

Use this procedure as a starting point for problem identification.

1. To begin troubleshooting, perform the following steps:

a. Remove all diskettes and CDs from the drives.
b. Turn off the computer and wait a few seconds.
c. Turn on any attached devices; then, turn on the computer.
d. Wait the normal amount of time for the first window of your

application or the operating system to be displayed.

Is either the Windows desktop or the first screen of your application
program displayed?

No - Continue at step 2.

Yes - The power-on self-test (POST) did not detect a problem. Further

diagnostic testing is required. Go to “Running the IBM Enhanced
Diagnostics program” on page 70 and run the diagnostic programs. If you
are unable to run the diagnostic programs or if the diagnostic programs do
not detect an error, go to “Device troubleshooting charts” on page 53.

2. You have an unreadable display or an error message is displayed.

Is an error message displayed?
No - Continue at step 3.
Yes - Refer to “POST error codes” on page 51 and look for the error

message; then return here.

Is the error message in this table?
No - The message might be from your software. Refer to documentation for

your application program.
Yes - Continue at step 4.

3. Go to “Device troubleshooting charts” on page 53. Find the symptom that

best describes the problem, and take the appropriate action. If the problem
persists, have the computer serviced.

4. Did the Configuration/Setup Utility program start automatically after the

error message was displayed?
No - Follow the action for this error message described in “POST error

codes” on page 51.
Yes - continue to step 5.

5. Have you recently added, removed, or changed any hardware?

No - Have the computer serviced.
Yes - Do one of the following:

50 User Guide

v If the failure occurred immediately after you installed or removed an

option, and you have not yet updated the configuration, see “Chapter 4.
Using the Configuration/Setup Utility program” on page 33.

v If the computer was functioning correctly after you installed an option

and is now malfunctioning, have the computer serviced.

v If the failure occurred immediately after you made a change to the

configuration, verify that you selected the correct settings.

Power-on self-test (POST)

Each time you turn on your computer, it automatically performs a series of
tests that check the basic operation of the base computer. This series of tests is
called the power-on self-test (POST).

POST does the following:

v Checks basic system board operations
v Checks the memory operation
v Compares the current system configuration with that established by the

Configuration/Setup Utility program

v Starts the video operation
v Verifies that the diskette drives are working
v Verifies that the hard disk drive and the CD-ROM or DVD-ROM drive are

working

POST error codes are displayed when POST detects problems with or changes
to the hardware configuration during startup. POST error messages are 3-, 4-,
5-, 8-, or 12-character alphanumeric messages and include brief explanations.

POST error codes

The computer might display more than one error message. Often, the first
error to occur causes subsequent errors. When using the POST message charts
in this section, always begin by following the suggested action for the first
error message that is displayed. Note that, in these tables, x canbeany
alphanumeric character.

Code Description Action

151 Real time clock failure Go to “Starting and using the

Configuration/Setup Utility program”

on page 33, and follow the

instructions to reset the time and date.

If the problem persists, have the
computer serviced.

Chapter 6. Troubleshooting 51

Code Description Action

161 Defective CMOS Battery Replace the battery. See “Replacing the

battery” on page 71.

162 A change in the device

configuration occurred

Go to “Starting and using the
Configuration/Setup Utility program”

on page 33, and follow the
instructions to load the Default
Settings.

If the problem persists, have the
computer serviced.

163 Clock not updating Go to “Starting and using the

Configuration/Setup Utility program”

on page 33, and follow the
instructions to reset the time and date.

If the problem persists, have the
computer serviced.

164 CMOS RAM memory size does not

match

This is expected if you have removed
memory. Otherwise, Go to “Running
the IBM Enhanced Diagnostics
program” on page 70 for instructions
on running memory diagnostics.

301 Keyboard error

1. Make sure the keyboard is

properly connected.

2. If the keyboard is properly

connected, have the computer
serviced.

662 Diskette drive configuration error

1. Go to “Starting and using the

Configuration/Setup Utility
program” on page 33, and follow
the instructions to verify the
diskette drive configuration.

2. Run the diagnostic program for the

diskette drive. See “Running the
IBM Enhanced Diagnostics
program” on page 70.

3. If the problem persists, have the

computer serviced.

1762 Hard disk configuration error

1. Go to “Starting and using the

Configuration/Setup Utility
program” on page 33, and follow
the instructions to verify the hard
disk configuration.

2. If the problem persists, have the

computer serviced.

52 User Guide

Code Description Action

178x Hard disk or IDE device failed

1. Go to “Running the IBM Enhanced
Diagnostics program” on page 70,
and follow the instructions for
running the diagnostic program for
the hard disk drive and IDE
devices.

2. If the problem persists, have the
computer serviced.

18xx A PCI adapter has requested an

unavailable resource

Go to “Starting and using the
Configuration/Setup Utility program”

on page 33 and follow the instructions

to reconfigure the PCI devices.

1962 No startup device found

1. Go to “Starting and using the
Configuration/Setup Utility
program” on page 33 and follow
the instructions to verify that the
startup sequence is configured
properly.

2. If the problem persists, have the
computer serviced.

2400 Display adapter failed; using

alternate

Have the computer serviced.

2462 Video configuration error Have the computer serviced.
5962 IDE CD-ROM configuration error Have the computer serviced.
8601 Pointing device error Have the computer serviced.
8603 Pointing device has been removed

1. Make sure that the pointing device
is properly attached.

2. If the problem persists, have the
computer serviced.

Device troubleshooting charts

You can use the troubleshooting charts in this section to find solutions to
problems that have definite symptoms.

Important

If you find it necessary to remove the computer cover, first read “Safety
notices” on page vii for important safety information and instructions.

Chapter 6. Troubleshooting 53

If you have just added new software or a new computer option and your
computer is not working, do the following before using the troubleshooting
charts:

1. Remove the software or device you just added.

2. Run the diagnostic programs to determine if your computer is running

properly. (See “Running the IBM Enhanced Diagnostics program” on
page 70 for information about diagnostic programs provided with your
computer.)

3. Reinstall the new software or new device.

Use the following directory to quickly locate problem categories in the
troubleshooting charts.

Problem type Go to

Audio problems “Audio problems” on page 55
CD-ROM or DVD-ROM

drive

“CD-ROM, DVD-ROM, or CD-RW drive problems” on

page 56
Diskette drive “Diskette drive problems” on page 58
Display/monitor “Display/monitor problems” on page 58
DVD disc “DVD disc problems” on page 57
General “General problems” on page 59
Intermittent “Intermittent problems” on page 59
Rapid Access III keyboard “Rapid Access III Keyboard problems” on page 60
Rapid Access Wireless

keyboard

“Rapid Access Wireless Keyboard problems” on page 61

ScrollPoint III mouse “ScrollPoint III Mouse problems” on page 62
ScrollPoint Wireless

mouse

“ScrollPoint Wireless Mouse problems” on page 63

Memory “Memory problems” on page 64
Modem “Modem problems” on page 65
Optional device “Optional-device problems” on page 68
Software “Software problems” on page 69
Universal Serial Bus (USB)

device

“Universal Serial Bus (USB) problems” on page 69

54 User Guide

Audio problems

Symptom Action

No audio in Windows

1. Check the Windows Volume Control program to ensure
the volume settings are not set too low or that the mute
setting is not enabled. To access the Windows Volume
Control program, do the following:

a. From the Windows desktop, click Start.
b. Select Programs.
c. Select Accessories.
d. Select Multimedia.
e. Click Volume Control.

2. Make sure the program you are using is designed for

use in Windows. If the program is designed to run in
DOS, it does not use Windows sound features and
must be configured to use Sound Blaster Pro or Sound
Blaster emulation.

If these actions do not correct the problem, run the
diagnostic programs (see “Running the IBM Enhanced
Diagnostics program” on page 70). If you need technical
assistance, see “Chapter 7. Getting information, help, and
service” on page 75.

No audio when you play
DOS games or use DOS
programs

1. Make sure the game or program is configured to use
Sound Blaster Pro or Sound Blaster emulation. Refer to
the documentation that came with your DOS program
for instructions on selecting sound adapter settings.

2. Shut down and restart your computer in MS-DOS
mode. Then try to run the program again.

If these actions do not correct the problem, run the
diagnostic programs (see “Running the IBM Enhanced
Diagnostics program” on page 70). If you need technical
assistance, see “Chapter 7. Getting information, help, and
service” on page 75.

Chapter 6. Troubleshooting 55

CD-ROM, DVD-ROM, or CD-RW drive problems

Symptom Action

An audio or
AutoPlay- enabled
disc does not
automatically play
when inserted into
the drive.

Make sure you have the Windows AutoPlay feature enabled. To
enable the AutoPlay feature, do the following:

1. From the Windows desktop, double-click My Computer.

2. In the My Computer window, double-click Control Panel.

3. In the Control Panel window, double-click System.

4. In the System Properties window, click the Device Manager

tab.

5. Double-click the CD-ROM, DVD-ROM, or CD-RW list item
and then double-click the listed CD-ROM option.

6. In the Properties window, click the Settings tab.

7. Under Options, select the Auto insert notification check box.

8. Click OK to exit from the Properties window and save the

setting.

If this procedure does not correct the problem, run the
diagnostic programs (see “Running the IBM Enhanced
Diagnostics program” on page 70). If you need technical
assistance, see “Chapter 7. Getting information, help, and
service” on page 75.

A CD disc does not
work.

v Verify that the disc is inserted correctly, with its label up.
v Make sure that the disc you are using is clean. To remove

dust or fingerprints, wipe the CD with a clean, soft cloth from
the center to the outside. Wiping the CD in a circular
direction might cause loss of data.

v Verify that the disc you are using is good and not scratched

or damaged. Try inserting another disc that you know is
good. If you cannot read from a known-good disc, you might
have a problem with your drive. Check that the power-supply
cable and signal cable are securely connected to the drive (see
“Chapter 5. Installing options” on page 39 for cover removal
instructions).

v Use the Configuration/Setup Utility program to verify that

the drive is enabled (see “Chapter 4. Using the
Configuration/Setup Utility program” on page 33).

If these actions do not correct the problem, run the diagnostic
programs (see “Running the IBM Enhanced Diagnostics
program” on page 70). If you need technical assistance, see
“Chapter 7. Getting information, help, and service” on page 75.

56 User Guide

DVD disc problems

Symptom Action

Black screen instead
of DVD video

1. Restart the DVD player program.

2. Shut down Windows, and restart your computer.

If you need technical assistance, see “Chapter 7. Getting
information, help, and service” on page 75.

DVD movie will not
play.

1. Make sure that the disc surface is clean and not scratched.

2. Check the disc or package for regional coding. You might

need to purchase a disc with coding for the region for which
your DVD-ROM drive was manufactured.

If you need technical assistance, see “Chapter 7. Getting
information, help, and service” on page 75.

No audio or
intermittent audio
while playing DVD
movie

1. Check the volume control settings in Windows and on your
speakers.

2. Make sure that the disc surface is clean and not scratched.

3. Check all cable connections to and from the speakers.

4. Select a different audio track.

If you need technical assistance, see “Chapter 7. Getting
information, help, and service” on page 75.

Playback is very
slow or choppy.

1. Disable any background programs, such as antivirus or
desktop themes.

2. Ensure that video resolution is set to less than 1152 x 864.

3. Make sure that the DMA check box is selected in Device

Manager for the DVD-ROM drive.

If you need technical assistance, see “Chapter 7. Getting
information, help, and service” on page 75.

Invalid disc or no
disc found message

1. Ensure that a DVD disc is in the drive with the label side of
the disc facing up.

2. Ensure that video resolution is set to less than 1152 x 864.

3. On a computer with a CD-ROM as well as a DVD-ROM

drive, make sure that the DVD is in the drive labeled DVD.

If you need technical assistance, see “Chapter 7. Getting
information, help, and service” on page 75.

Chapter 6. Troubleshooting 57

Diskette drive problems

Symptom Action

Diskette drive in-use light
stays on or the system
bypasses the diskette
drive. or You cannot read
or write to a diskette.

If there is a diskette in the drive, verify that:

1. The diskette drive is enabled. Use the
Configuration/Setup Utility program to check this. For
more information, see “Chapter 4. Using the
Configuration/Setup Utility program” on page 33.

2. The computer is checking for the diskette drive in the
startup sequence. Use the Configuration/Setup Utility
program to verify this.

3. The diskette you are using is good and not damaged.
Try inserting another diskette if you have one.

4. The diskette is inserted correctly, with its label up and
its metal shutter end first in the drive.

5. The diskette contains the necessary files to start the
computer (the diskette must be startable).

6. That there is no problem with your software program
(see “Software problems” on page 69).

If you cannot correct the problem, have the computer
serviced.

Display/monitor problems

Symptom Action

General monitor problems

1. Make sure the brightness controls are adjusted correctly.

2. Some IBM monitors have their own self-tests. If you

suspect a problem with your monitor, see “Running the
IBM Enhanced Diagnostics program” on page 70 and
run diagnostics on the monitor.

If you cannot find the problem, check the other listings on
monitor problems in this table.

Blank screen Verify that the brightness controls are adjusted correctly.

If you cannot correct the problem, have the computer

serviced.
Unreadable characters Have the computer serviced.
The monitor works when

you turn on the computer,
but goes blank after some
period of computer
inactivity.

The computer is probably set for energy savings, using one

of the power management settings. If the power

management features are enabled, disabling or changing

the settings might solve the problem (see “Other settings in

the Configuration/Setup Utility program” on page 37).

58 User Guide

General problems

Symptom Action

The computer does not
start when you press the
power button.

Verify that:

1. All cables are securely connected to the proper
connectors on the computer. For the location of the
connectors, see “Connecting cables” on page 8.

2. The computer cover is properly installed.

If you cannot correct the problem, have the computer
serviced.

Intermittent problems

Symptom Action

A problem occurs only
occasionally and is
difficult to repeat.

Verify that:

1. All cables and cords are securely connected to the
computer and attached devices.

2. When the computer is turned on, the fan grill is not
blocked (there is airflow around the grill), and the fans
are working. If air flow is blocked or the fans are not
working, the computer might overheat.

If you cannot correct the problem, have the computer
serviced.

Chapter 6. Troubleshooting 59

Rapid Access III Keyboard problems

Symptom Action

All or some keys on the
keyboard do not work.

Verify that:

1. The computer is turned on.

2. The keyboard cable is securely connected to the

keyboard connector on the computer. For the location
of the keyboard connector, see “Connecting cables” on
page 8.

3. If one or more of the Rapid Access buttons are the only
keys that are not working, you might have these
buttons disabled or not assigned to a function. Use the
help system in the Rapid Access Customization
Keyboard program to help diagnose problems with
Rapid Access Buttons. To access the program and start
the help system:

a. From the Windows desktop, click Start.
b. Select Settings, and then click Control Panel.
c. Double-click Keyboard (Rapid Access). The Rapid

Access Keyboard Customization program starts.

d. Click Help.

If you cannot correct the problem, have the computer
serviced.

60 User Guide

Rapid Access Wireless Keyboard problems

When the wireless receiver is installed, a software utility provides status icons
and help information in the lower right corner of your desktop just above the
default Windows Taskbar. Click ? (help) to find more information about the
wireless keyboard.

Symptom Action

All or some keys on the
keyboard do not work.

1. Change the batteries in the keyboard.

2. Change the channel on the keyboard.

If you cannot correct the problem, have the computer
serviced.

Cannot use the advanced
functions (hot buttons).

1. Reload the keyboard driver from the CD or from

c:\IBMTOOLS\DRIVER

2. If one or more of the Rapid Access buttons are the only
keys that are not working, you might have these
buttons disabled or not assigned to a function. Use the
help system in the Rapid Access Customization
Keyboard program to help diagnose problems with
Rapid Access Buttons. To access the program and start
the help system:

a. From the Windows desktop, click Start.
b. Select Settings, and then click Control Panel.
c. Double-click Keyboard (Rapid Access). The Rapid

Access Keyboard Customization program starts.

d. Click Help.

Poor keyboard
performance (loss of
characters).

1. Change the batteries in the keyboard.

2. Change the channel on the keyboard.

3. Move the keyboard away from any large metal objects

or replace the desk with a non-metallic desk.

4. Move the Dual Wireless Receiver away from any large
metal objects.

5. Verify that the keyboard is within 2 meters (6 feet) of
the Dual Wireless Receiver.

Keyboard data
transmission LED on the
Dual Wireless Receiver is
constantly illuminated.

Change the channel on the keyboard.

Chapter 6. Troubleshooting 61

ScrollPoint III Mouse problems

Symptom Action

The mouse or pointing
device does not work.

Clean the mouse. See “Mouse” on page 29.

Verify that:

1. The mouse or pointing-device cable is securely attached
to the proper connector on the computer. Depending on
the type of mouse you have, the mouse cable will
connect to either the USB or PS/2 mouse connector. To
find the mouse connector, see “Connecting cables” on
page 8.

2. The device drivers for the mouse are installed correctly.

If you cannot correct the problem, have the computer
serviced.

62 User Guide

ScrollPoint Wireless Mouse problems

When the wireless receiver is installed, a software utility provides status icons
and help information in the lower right corner of your desktop just above the
default Windows Taskbar. Click ? (help) to find more information about the
wireless mouse.

Symptom Action

The mouse does not move
the cursor.

1. Clean the mouse. See “Mouse” on page 29.

2. Change the batteries in the mouse.

3. Change the channel on the mouse.

If you cannot correct the problem, have the computer
serviced.

The advanced mouse
functions (scroll stick) do
not work.

Reload the mouse driver from the CD or from

c:\IBMTOOLS\DRIVER

Poor mouse performance
(cursor skips).

1. Clean the mouse ball and cage. See “Mouse” on
page 29.

2. Change the batteries in the mouse.

3. Change the channel on the mouse.

4. Move the mouse away from any large metal objects or

replace the desk with a non-metallic desk.

5. Move the Dual Wireless Receiver away from any large
metal objects.

6. Verify that the mouse is within 2 meters (6 feet) of the
Dual Wireless Receiver.

Mouse data transmission
LED on the Dual Wireless
Receiver is constantly
illuminated.

Change the channel on the mouse.

Chapter 6. Troubleshooting 63

Memory problems

Symptom Action

The amount of memory
displayed is less than the
amount of memory
installed.

The amount of available memory shown might be
somewhat less than expected because of basic
input/output system (BIOS) shadowing and other resource
requirements (such as ACPI and USB). Verify that:

1. You have installed the correct type of DIMMs for your
computer. See “Installing memory” on page 46.

2. The DIMMs are properly installed and securely
connected.

3. If you added or removed memory, you saved the new
configuration before exiting from the
Configuration/Setup Utility program.

If the problem persists, run the memory test from the
diagnostic program supplied with your computer. (See
“Running the IBM Enhanced Diagnostics program” on
page 70 for further information.) The computer might have
detected a bad DIMM and automatically reallocated
memory so that it could continue to operate.

If you cannot correct the problem, have the computer
serviced.

64 User Guide

Modem problems

Symptom Action

When you try to use the
modem, your computer or
modem is unable to detect
a dial tone.

1. Make sure the telephone line is correctly connected to
your computer. If you are using other communication
devices in conjunction with the modem, such as an
asymmetric digital subscriber line (ADSL) adapter or
home networking adapter, refer to the documentation
for those devices to ensure the cords are properly
connected.

2. Make sure no one is using the telephone.

3. Make sure the telephone line is working.

4. Add the modem command

x3

to the initialization string for the communication
program you are using. For help with changing the
initialization string, refer to the documentation that
comes with your communications program.

Chapter 6. Troubleshooting 65

Symptom Action

General
modem/communication
problems.

1. Make sure the telephone cords are connected correctly
and securely. Connections for a standard modem are
shown in “Disconnecting cables” on page 41. If you are
using other communication devices in conjunction with
the modem, such as an asymmetric digital subscriber
line (ADSL) adapter or home networking adapter, refer
to the documentation for those devices to ensure the
cords are properly connected.

2. Make sure the telephone line works. If you have a
telephone connected to the modem, try making a call. If
you do not have a telephone connected to the modem,
plug a telephone into the same telephone outlet that the
computer is plugged into (remember to reconnect the
computer to the telephone outlet after verifying that the
line is working).

3. Make sure you are calling the correct number and that
you are using the correct communications settings. For
additional help, refer to the documentation for your
communications software.

4. Make sure no one else is using the telephone while you
are communicating with another computer.

5. If you have Call Waiting, make sure it is disabled.

6. If some communications programs work but others do

not, there might be a configuration problem. For
additional help, refer to the documentation for your
communications software.

7. Make sure your modem cord is attached to an analog
telephone line. The local telephone company can
determine the type of telephone line.

8. Make sure the modem is securely installed inside the
computer. (See “Removing the rear cover” on page 42.)

If these actions do not correct the problem, run the
diagnostic programs (see “Running the IBM Enhanced
Diagnostics program” on page 70). If you need technical
assistance, see “Chapter 7. Getting information, help, and
service” on page 75.

66 User Guide

Symptom Action

When you try to use the
modem, it does not work.

1. If you added, changed, or reinstalled a modem, make
sure it is installed correctly.

2. Make sure your communications program is configured
correctly. The following settings are generally
compatible:

v Modem settings:

– Generic Hayes-type modem
– Hayes-compatible error correcting
– Hayes-compatible high speed
– User-defined modem
– Hayes modem
– Other

If you select a modem type of Other, you must
include the proper modem initialization string. For
most programs, the initialization string

AT&F

will work.

v Baud rate: 115200 Kbps or the maximum setting

offered by your communications software

v COM port: COM1

For help with configuring your communications
program, refer to the documentation that comes with
your communications program.

If these actions do not correct the problem, run the
diagnostic programs (see “Running the IBM Enhanced
Diagnostics program” on page 70). If you need technical
assistance, see “Chapter 7. Getting information, help,
and service” on page 75.

Chapter 6. Troubleshooting 67

Optional-device problems

Symptom Action

An IBM option that was
just installed does not
work.

Verify that:

1. The option is designed for your computer.

2. You followed the installation instructions supplied with

the option and in “Chapter 5. Installing options” on
page 39.

3. All option files (if required) are installed correctly. See
“Chapter 5. Installing options” on page 39 for
information about installing option files.

4. You have not loosened other installed options or cables.

5. If the option is an adapter, you have provided enough

hardware resources for the adapter to function correctly.
See the documentation supplied with the adapter (as
well as the documentation for any other installed
adapters) to determine the resources required for each
adapter.

6. You updated the configuration information in the
Configuration/Setup Utility program, if necessary, and
have no conflicts. For more information, see “Chapter 4.
Using the Configuration/Setup Utility program” on
page 33.

If the problem persists, run the diagnostic programs. (See
“Running the IBM Enhanced Diagnostics program” on
page 70 for information about diagnostic programs
provided with your computer.)

If you cannot correct the problem, have the computer and
the option serviced.

An IBM option that
previously worked does
not work now.

Verify that all option hardware and cable connections are
secure.

If the option comes with its own test instructions, use those
instructions to test the option.

If you cannot correct the problem, have the computer
serviced.

68 User Guide

Software problems

Symptom Action

Software does not work as
expected.

To determine if problems are caused by installed software,
verify that:

1. Your computer has the minimum memory requirements
needed to use the software. See the information
supplied with the software to verify memory
requirements.
Note: If you have just installed an adapter or memory,
you might have a memory-address conflict.

2. The software is designed to operate on your computer.

3. The software you are using works on another

computer.

If you received any error messages while using the
software program, see the information supplied with the
software for a description of the messages and solutions to
the problem.

If you cannot correct the problem, have the computer
serviced.

Universal Serial Bus (USB) problems

Symptom Action

A Universal Serial Bus
(USB) device does not
work.

Verify that the USB device is properly installed and firmly
seated. If you cannot correct the problem, have the
computer serviced.

IBM Enhanced Diagnostics

IBM provides programs that you can run to diagnose hardware problems and
some software problems. Several utility programs that provide helpful
information about your computer are also included. The user interface for
running these diagnostic and utility programs is provided by PC-Doctor.

The IBM Enhanced Diagnostics program will isolate your computer hardware
from software that was preinstalled (or that you have installed) on your hard
disk. These programs run independently of the operating system and are
generally used when other methods are not available or have not been
successful in isolating a problem suspected to be hardware related.

The IBM Enhanced Diagnostics are available on:
v The Product Recovery program on the hard disk

Chapter 6. Troubleshooting 69

v The Product Recovery CD(s)
v The World Wide Web

Important

To determine if your computer has the Product Recovery program on the
hard disk, look for the following prompt when you start your computer:

To start the IBM Product Recovery Program, press F11

If this prompt is displayed at startup, the Product Recovery program is
installed.

If your computer does not have the Product Recovery program installed,
and you do not have a Product Recovery CD(s) for your operating system,
go to http://www.ibm.com/pc/support on the World Wide Web for
information about obtaining a Product Recovery CD.

You can create an IBM Enhanced Diagnostics diskette or you can run the
diagnostics directly from the product recovery program or CD.

Creating an IBM Enhanced Diagnostics diskette

To download the IBM Enhanced Diagnostics diskette image from the World
Wide Web, do the following:

1. Go to http://www.ibm.com/pc/support on the World Wide Web.

2. Type your machine type and model, and click Go.

3. Select Downloadable files.

4. Download the .EXE file to a hard disk directory (not to a diskette).

5. Go to a DOS prompt and change to the directory where the file was

downloaded.

6. Insert a blank high-capacity diskette into the diskette drive A.

7. Type the following and press Enter:

filename a:

where filename is the name of the file you downloaded from the Web.

The self-extracting downloaded file is copied to the diskette, and a startable
IBM Enhanced Diagnostics diskette is created.

Running the IBM Enhanced Diagnostics program

YoucanruntheIBM Enhanced Diagnostics program from the IBM Enhanced
Diagnostics diskette or you can use the Product Recovery program or CD.

70 User Guide

To run diagnostics from the IBM Enhanced Diagnostics diskette:

1. Turn off your computer and any attached devices.

2. Insert the IBM Enhanced Diagnostics diskette into the diskette drive.

3. Turn on all attached devices; then turn on your computer.

4. Follow the instructions on the screen.

To run diagnostics from the Product Recovery CD or program:

Important

If you are running diagnostics from the product recovery CD and you
have more than one CD, always start with Product Recovery CD 1.

1. If you have a product recovery CD, open the CD drive, insert the CD, and
close the drive. If you do not have a product recovery CD, go to step 2.

2. Shut down your operating system and turn off the computer.

3. Turn on your computer.

Note: If you are using the Product Recovery program, quickly press F11

when the prompt displays during startup (the prompt displays for
only a few seconds).

Wait for the product recovery menu to display.

4. Depending on your operating system, you might be prompted to select a
system setting. If no prompt displays, go to the next step.

5. When the main menu appears, select System Utilities.

6. From the System Utilities menu, select Run Diagnostics. The IBM

Enhanced Diagnostics Program starts. When you are finished running
diagnostics, you will be returned to the Product Recovery program main
menu.

7. Remove any CD from the CD drive and restart the computer.

Replacing the battery

Your computer has a special type of memory that maintains the date, time, and
settings for built-in features. A battery keeps this information active when you
turn off the computer.

The battery requires no charging or maintenance throughout its life; however,
no battery lasts forever. If the battery fails, the date, time, and configuration
information (including passwords) are no longer set. An error message is
displayed when you turn on the computer. See “Lithium battery notice” on
page ix.

Chapter 6. Troubleshooting 71

To change the battery, do the following:

1. Turn off the computer and all attached devices.

2. Remove the rear cover. See “Removing the rear cover” on page 42.

3. Remove the hard disk drive. See “Removing the hard disk drive” on

page 44.

4. Remove the system board cover. See “Removing the system board cover”
on page 45.

5. Remove the old battery 1.

6. Install the new battery.

72 User Guide

7. Replace the covers, and plug in the power cord.

Note: When the computer is turned on for the first time after battery

replacement, an error message might be displayed. This is normal
after the battery is replaced.

8. Turn on the computer and all attached devices.

9. Use the Configuration/Setup Utility program to set the date and time and

any passwords.

10. Dispose of the old battery as required by local ordinances or regulations.

Chapter 6. Troubleshooting 73

74 User Guide

Chapter 7. Getting information, help, and service

If you need help, service, technical assistance, or just want more information
about IBM products, you will find a wide variety of sources available from
IBM to assist you. This section contains information about where to go for
additional information about IBM and IBM products, what to do if you
experience a problem with your computer, and whom to call for service should
it be necessary.

Getting information

Information about your IBM computer and preinstalled software, if any, is
available in the documentation that comes with your computer. That
documentation includes printed books, online books, README files, and help
files. In addition, information about IBM products is available on the World
Wide Web and through the IBM Automated Fax System.

Using the World Wide Web

On the World Wide Web, the IBM Web site has up-to-date information about
IBM Personal Computer products and support. The address for the IBM
Personal Computing home page is http://www.ibm.com/pc.

You can find support information for your IBM products, including supported
options, at http://www.ibm.com/pc/support.

If you select Profile from the support page, you can create a customized
support page that is specific to your hardware, complete with Frequently
Asked Questions, Parts Information, Technical Hints and Tips, and
Downloadable Files. In addition, you can choose to receive e-mail notifications
whenever new information becomes available about your registered products.

You also can order publications through the IBM Publications Ordering System
at
http://www.elink.ibmlink.ibm.com/public/applications/publications/cgibin/pbi.cgi.

Getting information by fax

If you have a touch-tone telephone and access to a fax machine, in the U.S.
and Canada you can receive by fax marketing and technical information on
many topics, including hardware, operating systems, and local area networks
(LANs).

© Copyright IBM Corp. 2001 75

You can call the IBM Automated Fax System 24 hours a day, 7 days a week.
Follow the recorded instructions, and the requested information will be sent to
your fax machine. In the U.S. and Canada, to access the IBM Automated Fax
System, call 1-800-426-3395.

Getting help and service

If you have a problem with your computer, you will find a wide variety of
sources available to help you.

Using the documentation and diagnostic programs

Many computer problems can be solved without outside assistance. If you
experience a problem with your computer, the first place to start is the
troubleshooting information of your computer documentation. If you suspect a
software problem, see the documentation, including README files and online
help, that comes with the operating system or application program.

Most IBM computers and servers come with a set of diagnostic programs that
you can use to help you identify hardware problems. See the troubleshooting
information of your computer documentation for instructions on using the
diagnostic programs.

The troubleshooting information or the diagnostic programs might tell you that
you need additional or updated device drivers or other software. IBM
maintains pages on the World Wide Web where you can get the latest technical
information and download device drivers and updates. To access these pages,
go to http://www.ibm.com/pc/support/ and follow the instructions.

Calling for service

If you have tried to correct the problem yourself and still need help, during the
warranty period, you can get help and information by telephone through the
IBM PC HelpCenter. The following services are available during the warranty
period:

v Problem determination - Trained personnel are available to assist you with

determining if you have a hardware problem and deciding what action is
necessary to fix the problem.

v IBM hardware repair - If the problem is determined to be caused by IBM

hardware under warranty, trained service personnel are available to provide
the applicable level of service.

v Engineering change management - Occasionally, there might be changes that

are required after a product has been sold. IBM or your reseller, if
authorized by IBM, will make selected Engineering Changes (ECs) available
that apply to your hardware.

The following items are not covered:

76 User Guide

v Replacement or use of non-IBM parts or nonwarranted IBM parts

Note: All warranted parts contain a 7-character identification in the format

IBM FRU XXXXXXX.

v Identification of software problem sources
v Configuration of BIOS as part of an installation or upgrade
v Changes, modifications, or upgrades to device drivers
v Installation and maintenance of network operating systems (NOS)
v Installation and maintenance of application programs

Refer to your IBM hardware warranty for a full explanation of IBM warranty
terms. Be sure to retain your proof of purchase to obtain warranty service.

In the U.S. and Canada, these services are available 24 hours a day, 7 days a
week. In the U.K., these services are available Monday through Friday, from
9:00 a.m. to 6:00 p.m.

Note: Response time will vary depending on the number and complexity of

incoming calls.

If possible, be at your computer when you call. Please have the following
information ready:

v Machine Type and Model
v Serial numbers of your IBM hardware products
v Description of the problem
v Exact wording of any error messages
v Hardware and software configuration information

Phone numbers are subject to change without notice. For the most up-to-date
phone numbers, go to http://www.ibm.com/pc/support/ and click
HelpCenter Phone List.

Chapter 7. Getting information, help, and service 77

Country Telephone number

Austria Österreich 01-24 592 5901
Belgium - Dutch Belgie 02-210 9820
Belgium - French Belgique 02-210 9800
Canada Toronto only 416-383-3344
Canada Canada - all other 1-800-565-3344
Denmark Danmark 35 25 02 91
Finland Suomi 09-22 931 840
France France 02 38 55 74 50
Germany Deutschland 07032-1549 201
Ireland Ireland 01-815 9200
Italy Italia 02-4827 5040
Luxembourg Luxembourg 298-977 5063
Netherlands Nederland 020-514 5770
Norway Norge 23 05 32 40
Portugal Portugal 21-791 51 47
Spain España 91-662 49 16
Sweden Sverige 08-751 52 27
Switzerland Schweiz/Suisse/Svizzera 0848-80-52-52
United Kingdom United Kingdom 01475-555 055
U.S.A. and Puerto Rico U.S.A. and Puerto Rico 1-800-772-2227

In all other countries, contact your IBM reseller or IBM marketing
representative.

Other services

IBM Update Connector is a remote communication tool that you can use with
some IBM computers to communicate with the HelpCenter. Update Connector
enables you to receive and download updates for some of the software that
might come with your computer.

With some computer models, you can register for International Warranty
Service. If you travel with your computer or need to move it to another
country, you might be able to receive an International Warranty Service
Certificate that is honored virtually worldwide, wherever IBM or IBM resellers
sell and service IBM products.

For more information or to register for International Warranty Service:
v In the U.S. or Canada, call 1-800-497-7426.

78 User Guide

v In Europe, call 44-1475-893638 (Greenock, U.K.).
v In Australia and New Zealand, call 61-2-9354-4171.
v In all other countries, contact your IBM reseller or IBM marketing

representative.

IBM Integrated Technology Services offers a broad range of information
technology support, implementation, and management services. For more
information about these services, refer to the Integrated Technology Services
Web site at http://www.ibm.com/services/its/.

For technical assistance with the installation of, or questions related to, Service
Packs for your preinstalled Microsoft Windows product, refer to the Microsoft
Product Support Services Web site at http://support.microsoft.com/directory/,
or you can contact the IBM HelpCenter. Some fees might apply.

Purchasing additional services

During and after the warranty period, you can purchase additional services,
such as support for IBM and non-IBM hardware, operating systems, and
application programs; network setup and configuration; upgraded or extended
hardware repair services; and custom installations. Service availability and
service name might vary by country.

For more information about these services, see the online information.

Chapter 7. Getting information, help, and service 79

80 User Guide

Notices and Trademarks

This section contains notices and trademarks.

Notices

General notices

This publication was developed for products and services offered in the U.S.A.

IBM may not offer the products, services, or features discussed in this
document in other countries. Consult your local IBM representative for
information on the products and services currently available in your area. Any
reference to an IBM product, program, or service is not intended to state or
imply that only that IBM product, program, or service may be used. Any
functionally equivalent product, program, or service that does not infringe any
IBM intellectual property right may be used instead. However, it is the user’s
responsibility to evaluate and verify the operation of any non-IBM product,
program, or service.

IBM may have patents or pending patent applications covering subject matter
described in this document. The furnishing of this document does not give you
any license to these patents. You can send license inquiries, in writing, to:

IBM Director of Licensing
IBM Corporation
North Castle Drive
Armonk, NY 10504-1785
U.S.A.

The following paragraph does not apply to the United Kingdom or any
country where such provisions are inconsistent with local law:

INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS
PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER
EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of
express or implied warranties in certain transactions, therefore, this statement
may not apply to you.

This information could include technical inaccuracies or typographical errors.
Changes are periodically made to the information herein; these changes will be
incorporated in new editions of the publication. IBM may make improvements
and/or changes in the product(s) and/or the program(s) described in this
publication at any time without notice.

© Copyright IBM Corp. 2001 81

IBM may use or distribute any of the information you supply in any way it
believes appropriate without incurring any obligation to you. Any references in
this publication to non-IBM Web sites are provided for convenience only and
do not in any manner serve as an endorsement of those Web sites. The
materials at those Web sites are not part of the materials for this IBM product,
and use of those Web sites is at your own risk.

Processing date data

This IBM hardware product and IBM software products that might be
packaged with it have been designed, when used in accordance with their
associated documentation, to process date data correctly within and between
the 20th and 21st centuries, provided all other products (for example, software,
hardware, and firmware) used with these products properly exchange accurate
date data with them.

IBM cannot take responsibility for the date data processing capabilities of
non-IBM products, even if those products are preinstalled or otherwise
distributed by IBM. You should contact the vendors responsible for those
products directly to determine the capabilities of their products and update
them if needed. This IBM hardware product cannot prevent errors that might
occur if software, upgrades, or peripheral devices you use or exchange data
with do not process date data correctly.

The foregoing is a Year 2000 Readiness Disclosure.

Trademarks

The following terms are trademarks of the IBM Corporation in the United
States or other countries or both:

Alert on LAN
IBM
ScrollPoint
Wake on LAN

Intel and Pentium are trademarks of Intel Corporation in the United states,
other countries, or both.

Microsoft and Windows are trademarks of Microsoft Corporation in the United
states, other countries, or both.

Other company, product, and service names may be trademarks or service
marks of others.

82 User Guide

Index

A

adapter installation 48
additional software 4
administrator password 35
air circulation 7
arranging your workspace 6
audio

connectors 9
controlling volume 25
playing back sound 26

recording sound 26
audio problems 55
audio subsystem 2
available options 40

B

backing up configuration 40
battery, replacing 71
buttons 13

C

cables

connecting 8

disconnecting 41
CD-ROM drive 56
CD-ROM/DVD drive 20
cleaning

computer 29

keyboard 29

monitor screen 29

mouse 29
comfort 6
communications 2
component locations 41
configuration, backing up 40
Configuration/Setup utility 33

exiting 35

passwords 35

viewing and changing settings 34
Configuration/Setup Utility

other settings 37
connecting cables 8
controls and indicators 13

D

device bay 13, 20
diagnostics diskette 69

disconnecting cables 41
diskette drive 20
diskette drive problems 58
display/monitor problems 58
DVD-ROM drive 57

E

electrical outlets and cable lengths 7
Ethernet connections 8
expansion capability 3

G

general problems 59
glare and lighting 6
graphics subsystem 2

H

handling a CD or DVD 23
handling and storing diskettes 20
hard disk drive, removing 44
hardware Features 2

I

IBM Enhanced Diagnostics 69
IBM Enhanced Diagnostics diskette,

creating 70

IBM Enhanced Diagnostics diskette,

running 70
identifying your computer 1
inserting a CD or DVD 24
inserting and removing diskettes 21
installing

adapter 48

memory 46
installing options 39
intermittent problems 59
internal drives 2

K

keyboard

cleaning 29

© Copyright IBM Corp. 2001 83

keyboard (continued)

locking 28
Rapid Access 15
Rapid Access III 16
Rapid Access Wireless 17

keyboard/mouse features 3

L

locations, system board components 41
locking cover 28
locking the keyboard 28

M

memory 2, 46
memory problems 64
microprocessor 2
monitor

cleaning 29
problems 58

mouse

ScrollPoint III 18
ScrollPoint Wireless 18

moving your computer 31

O

operating systems 3
operating your computer 13
optional device problems 68
options, available 40

P

parallel port 11, 41
password

setting, changing, deleting 36
passwords 35
PCI adapter card, adding 48
POST 51
POST error codes 51
power 3
power management 27
power-on self-test 51
preinstalled software 4
problem solving 49
problems

audio 55

CD-ROM drive 56

diskette drive 58

display/monitor 58

problems (continued)

DVD-ROM drive 57
general 59
intermittent 59
memory 64
optional device 68
Rapid Access III keyboard 60
Rapid Access Wireless keyboard 61
ScrollPoint III mouse 62
ScrollPoint Wireless mouse 63
software 69
USB 69

product overview 1

R

RAM, adding 46
Rapid Access III keyboard 15
Rapid Access Wireless Keyboard 15
rear cover, removing 42
removing

hard disk drive 44
rear cover 42
system board cover 45

removing a CD or DVD 24

S

safety information vii
ScrollPoint III mouse 18
ScrollPoint Wireless mouse 18
security features 3
security profile by device 36
selecting a location 5
service summary 76
setting

startup sequence 37
setting up your computer 5
shutting down 15
software 4
software problems 69
speakers, internal 2
standby 26
starting your computer 15
startup sequence 37
static sensitive devices 39
system board 41
system board cover, removing 45
system management features 2

T

taking care of your computer 28
tools required 40

84 User Guide