IBM NetVista N2200l User Manual

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NetVista

™

N2200l Thin Client for Linux Reference March 2001

To view or print the latest update, go to http://www.ibm.com/nc/pubs



SA23-2810-00

NetVista

™

N2200l Thin Client for Linux Reference March 2001

To view or print the latest update, go to http://www.ibm.com/n c/pubs



SA23-2810-00

Note

Before using this information and the product that it supports, be sure to read “Safety notices” on page v and “Notices” on page 45.

US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

Safety notices ............v

Danger notices .............v

Caution notices .............vi

Handling static-sensitive devices .......vi

About this book...........vii

Who should read this book .........vii

Information available on the World Wide Web . . vii

Related information ...........vii

How to send your comments ........vii

Understanding your NetVista thin client 1

Learning about the hardware .....3

Standard hardware ............3

Hardware connectors ...........3

Communication hardware ..........3

Monitor specifications ...........4

Power consumption ............4

Upgrading hardware features.........4

Setting up the hardware........5

Startup sequence ..........7

Configuring the N2200l thin client . . . 9

Using the Setup Utility to configure the workstation 9

Using the NS Boot Firmware to recover the flash

image of a workstation .........16

Using the Thin Client Manager Operations Utility to recover the flash image of a workstation. . . 17

Resolving hardware problems.....19

Verifying hardware problems ........19

Visible hardware failure ..........20

Audio beep sequences...........22

LED indications .............23

Error codes and text messages ........25

Appendix A. Replacing hardware parts 29

Replacing the logic unit ..........29

Replacing additional parts .........29

Returning hardware parts .........32

Appendix B. Upgrading memory....33

Appendix C. CompactFlash card....35

Appendix D. Recovering the boot block

image ...............37

Appendix E. Monitor specifications . . 41 Appendix F. Connector pin information 43

Managing your thin client remotely . . 11

Altering the flash image .......13

Altering the flash image of a workstation ....13

Performing a software update on a workstation . . 14

Using the Setup Utility to perform a software

update on a workstation .........14

Using the Thin Client Manager Operations Utility to perform a software update on a workstation . 14

Recovering the flash image of a workstation . . . 15

Using the Setup Utility to recover the flash image

of a workstation ............15

Notices ..............45

Environmental Design ...........46

Product Recycling and Disposal .......46

Trademarks ..............47

Electronic Emission Notices .........47

Federal Communications Commission (FCC)

Statement ..............47

Glossary of abbreviations ......49

Index ...............51

iv IBM NetVista N2200l Thin Client for Linux

Safety notices

Danger notices

Safety notices contain information that is related to using the IBM®NetVista thin client in a safe manner. These notices can be in the form of a danger, caution, or attention notice.

The following danger notices call attention to situations that are potentially lethal or extremely hazardous. These notices pertain throughout this book.

DANGER

To prevent a possible electrical shock during an electrical storm, do not connect or disconnect cables or station protectors for communications lines, display stations, printers, or telephones. (RSFTD003)

DANGER

To prevent a possible electrical shock from touching two surfaces with different electrical grounds, use one hand, when possible, to connect or disconnect signal cables. (RSFTD004)

DANGER

An electrical outlet that is not correctly wired could place hazardous voltage on metal parts of the system or the products that attach to the system. It is the customer’s responsibility to ensure that the outlet is correctly wired and grounded to prevent an electrical shock. (RSFTD201)

DANGER

To prevent a possible electrical shock when installing the system, ensure that the power cords for all devices are unplugged before installing signal cables. (RSFTD202)

DANGER

To prevent a possible electrical shock when adding the device to a system, disconnect all power cords, if possible, from the existing system before connecting the signal cable to that device. (RSFTD205)

DANGER

To prevent a possible electrical shock, disconnect the power cord from the electrical outlet before opening the unit. (RSFTD215)

DANGER

To reduce the risk of electrical shock use only AC power sources approved by IBM. (RSFTD216)

Caution notices

A caution notice applies to a situation that is potentially hazardous to people because of some existing condition.

Handling static-sensitive devices

When you handle components, take these precautions to avoid static electricity damage:

v Do not open static-protective packages until you are ready to install their

contents.

v Limit your movements to avoid static electricity build-up around you. v Handle components carefully, and never touch exposed circuitry. v Prevent others from touching components. v Place components on static-protective packages while performing hardware

removal and installation procedures.

v Do not place components on metal surfaces.

vi IBM NetVista N2200l Thin Client for Linux

About this book

IBM NetVista N2200l Thin Client for Linux Reference (SA23-2810) provides information for the Type 8363 (Model Lxx) IBM NetVista N2200l Thin Client (hereafter referred to as N220l thin client or workstation).

This publication contains information on hardware setup, software configuration and update, hardware problem resolution, hardware upgrade options, parts replacement, and ordering.

Who should read this book

The following should find the information in this publication helpful:

v The person who administers the workstation v The hardware service, and the support organizations for the workstation

Information available on the World Wide Web

You can obtain the latest version of this information at the following uniform resource locator (URL):

http://www.ibm.com/nc/pubs

This is the same URL that is printed on the cover of this document.

Related information

The following publications ship with your hardware. Refer to these publications for information that relates to your workstation.

v IBM NetVista Quick Setup for N2200l Thin Client, Type 8363 (Model Lxx)

(SA23-2809) pamphlet for quick hardware setup information and brief software configuration information.

v IBM License Agreement For Machine Code (Z125-5468) before using the

workstation.

v IBM NetVista Thin Client Safety Information (SA41-4143) for important safety

notices.

v IBM NetVista Thin Client Hardware Warranty - Type 8363 and Type 8364

(SA23-2802) for important hardware warranty information.

Refer to IBM NetVista Thin Client Manager Operations Utility (SA23-2813) for information about how you can manage your thin client from a server. This information is available at the following URL:

http://www.ibm.com/nc/pubs

How to send your comments

Your feedback helps us to provide the most accurate and high-quality information. You can submit comments about this, or other IBM information by mailing the readers’ comment form, located at the end of this information.

v If you are mailing comments from a country other than the United States, you

can give the form to the local IBM branch office or IBM representative for postage-paid mailing.

v If you prefer to send comments by FAX, use either of the following telephone

numbers:

– United States and Canada: 1-800-937-3430 – Other countries: 1-507-253-5192

v If you prefer to send comments electronically, use the following network

identification:

– IBMMAIL, to IBMMAIL(USIB56RZ) – RCHCLERK@us.ibm.com

Be sure to include the following:

v The title, and order number of the information v The page number or topic to which your comment applies

viii IBM NetVista N2200l Thin Client for Linux

Understanding your NetVista thin client

The IBM NetVista N2200l Thin Client offers a fast and simple way to access applications, such as:

v Independent Computing Architecture (ICA) client or ICA Remote Application

Manager to access:

– Windows NT – Windows – Windows NT Workstation 4.0 – Windows 2000 Server – Windows 2000 Professional – Windows 2000 Advanced Server

v Netscape 4.7 Navigator browser v 3270 emulator to access S/390

The N2200l thin client provides the usual thin-client benefits, such as a reduced total cost of ownership and the fast, flexible deployment of applications. Because it does not require a boot server, this solution also provides a quick start-up time.

The N2200l thin client also includes the following:

v A setup utility which provides a streamlined configuration process v Local boot capabilities from a CompactFlash card v An Independent Computing Architecture (ICA) client and ICA Remote

Application Manager

v A Netscape Navigator 4.7 browser v 3270 and VTxxx emulators v A desktop with a Start button, or a selected full-screen application v Separate utility programs for flash update service and operations management

Server 4.0

Terminal Server Edition 4.0

hosts

The IBM NetVista Thin Client Manager Operations Utility is a management utility that you can use to manage your workstations. This utility runs on Windows 2000, Windows NT, Turbo Linux and Red Hat servers, and is available to you free of charge. You can either download this utility from a compact disc (CD) or from the World Wide Web. For more information, refer to IBM NetVista Thin Client Manager Operations Utility (SA23–2813). This information is available on the World Wide Web at the following URL:

http://www.ibm.com/nc/pubs

2 IBM NetVista N2200l Thin Client for Linux

Learning about the hardware

This section provides detailed hardware information about the N2200l thin client — Hardware Type 8363 (Model Lxx), hereafter referred to as N2200l thin client.

Standard hardware

The standard N2200l thin client hardware includes the following:

v 32 MB of permanent memory, which includes 3 MB dedicated to video memory v 64 MB of memory on a Dual Inline Memory Module (DIMM) v Integrated Ethernet communication v 16-bit internal and external sound v One 32 MB CompactFlash card with preloaded software v 2 USB ports for a keyboard and other USB devices

Hardware connectors

Your N2200l thin client hardware includes standard connectors, standard pin, signal, and signal direction configurations. See “Appendix F. Connector pin information” on page 43 for details.

Figure 1. Hardware connectors

Communication hardware

Your N2200l thin client includes an integrated Ethernet connection.

For a 10 Megabit (Mb) line speed operation, you need a category 3 or higher Unshielded Twisted Pair (UTP) type of cable. For a 100 Mb line speed operation, you need a category 5 UTP type of cable.

Refer to “Appendix F. Connector pin information” on page 43 for communication cable specifications.

Monitor specifications

The N2200l thin client functions with a basic video graphics adapter (VGA) class monitor that meets the Video Electronics Standards Association (VESA) standards of refresh rate and resolution.

Refer to “Appendix E. Monitor specifications” on page 41 for a list of resolutions and refresh rates that the N2200l thin client can support. Your monitor may not support all resolutions and refresh rates.

Power consumption

The normal power consumption for a N2200l thin client is approximately 14 watts while running applications. You may see power consumption of up to 18 watts in some applications or configurations. For more information, contact an IBM account representative.

Upgrading hardware features

You can perform the following hardware procedures: v Connect USB devices:

If you plan to use peripheral USB devices with your N2200l thin client, refer to the documentation for your peripheral USB devices for information.

v Upgrade your memory:

The N2200l thin client has one random access memory (RAM) slot that accepts Synchronous Dynamic Random Access Memory (SDRAM) DIMMs. The N2200l thin client includes 32 MB of permanent RAM on the system board, and has a 64 MB DIMM installed, for a total of 96 MB of RAM. The DIMM size can be increased to 128 or 256 MB. “Appendix B. Upgrading memory” on page 33 provides information on how to upgrade your memory. Refer to “Replacing additional parts” on page 29 for detailed memory specifications and N2200l thin client parts you can order.

4 IBM NetVista N2200l Thin Client for Linux

Setting up the hardware

The IBM NetVista Quick Setup for NetVista N2200l (SA23-2809) pamphlet, which ships with your hardware, provides the following information. This section goes into more detail for your convenience.

Read “Safety notices” on page v before you continue with these instructions.

Unpacking the hardware

Unpack the hardware. Contact your reseller, or IBM, if you do not have these standard parts:

1 Logic unit 2 Base 3 Mouse 4 USB Keyboard 5 Power supply 6 Power cable

Option: If you would like to restrict access to the logic unit, you can thread a security cable through tab A.

Installing the support base

Read “Safety notices” on page v before you continue with these instructions.

IBM recommends that you install the hardware in a vertical position.

1. Align the notches B on the support base C with

the holes on the bottom of the logic unit D.

2. Slide the support base C onto the bottom of the

logic unit D. To remove the support base C, lift the latch E on

the support base and slide the support base off the logic unit D.

Connecting the hardware

Read “Safety notices” on page v before you continue with these instructions.

1. Connect the devices listed below to the appropriate

ports:

1 Network cable 2 USB keyboard and other USB devices (can be

attached to either USB port)

3 Mouse (connects to keyboard) 4 Headphones 5 Microphone 6 Monitor 7 Power supply and power cable

2. Ensure that the monitor cable is securely connected to

the thin client.

3. Plug any power cables into properly grounded

working electrical outlets.

Powering on the hardware

1. Power on the monitor and other devices that are

attached to the thin client.

2. Press the white power button 8 to power on the

thin client. The thin client performs its startup sequence. See

“Startup sequence” on page 7 for more information.

3. If this is the first time that you are powering on the

thin client, proceed to “Configuring the N2200l thin client” on page 9. If this is not the first time that you are powering on the thin client, see the following sections for more information:

v “Configuring the N2200l thin client” on page 9 v “Managing your thin client remotely” on page 11

6 IBM NetVista N2200l Thin Client for Linux

Startup sequence

This is a typical startup sequence of events for the N2200l thin client. If any of these events do not occur, see “Resolving hardware problems” on page 19.

1. The following devices show light-emitting diode (LED) indications:

v Logic unit (system LED and network status LED) v Power supply v Keyboard v Monitor v Any USB devices

2. The following internal hardware components initialize by the NS Boot

firmware:

v Memory v L1 cache v Video memory v Keyboard controller

3. The N2200l thin client detects the CompactFlash card and loads the operating

system into memory.

4. The IBM NetVista thin client screen appears on the monitor, showing one of the

following: v The thin client Setup Utility. The Setup Utility appears in either of the

following situations:

– You start the NetVista thin client for the first time. – You previously reset the NetVista thin client to the factory-default

property settings.

Refer to “Configuring the N2200l thin client” on page 9 for more information about working with the Setup Utility.

v The interface that you specified with the Setup Utility appears. The interface

can be either of the following:

– An application you specify – A Start button with one or more applications

Refer to the following sections for more information about configuring your N2200l thin client:

v “Configuring the N2200l thin client” on page 9 v “Managing your thin client remotely” on page 11

1. Refer to the documentation for your monitor if there is no LED indication.

2. Refer to the documentation for your USB devices if there are no LED indications.

8 IBM NetVista N2200l Thin Client for Linux

Configuring the N2200l thin client

Before you can use the N2200l thin client (also referred to as workstation) to access server applications, you need to configure your workstation. You can use the Setup Utility to configure workstations.

Note: You do not need access to an external server to set up and configure the

workstation.

Using the Setup Utility to configure the workstation

The Setup Utility allows you to perform the following tasks:

v Specify your keyboard language settings v Configure your Internet Protocol (IP) settings v Set the resolution and frequency of your display

The first time you start the workstation, you must use the initial Setup Utility to configure the workstation.

The Setup Utility allows you to configure the following applications on your workstation:

v Independent Computing Architecture (ICA) Client v ICA Remote Application Manager v Netscape 4.7 Navigator browser v 3270 emulator to S/390 hosts v VT emulator v Custom applications of your choice

The Setup Utility provides two Workstation Mode user interfaces:

1. A single application that starts automatically when you power on the

workstation.

2. A Start button with one or more applications. These applications can start

automatically, if desired.

Administrators can restrict access to the Setup Utility and NS Boot firmware by using the Setup Utility to create a hardware password.

To access the Setup Utility anytime after the initial configuration, press and hold the following keys on the left side of the keyboard: Shift + Ctrl + Alt. Hold the keys down for several seconds until the Setup Utility starts.

Note: For information on using the NS Boot Firmware to update CompactFlash

cards, see “Using the NS Boot Firmware to recover the flash image of a workstation” on page 16.

10 IBM NetVista N2200l Thin Client for Linux

Managing your thin client remotely

You can use the IBM NetVista Thin Client Manager Operations Utility (hereafter referred to as Operations Utility) to manage your N2200l thin client remotely. It can manage both N2200l thin client individuals and groups. Before you can use the Operations Utility to perform a task on a workstation, you need to install it on your server. For installation instructions, and general information on using the Operations Utility, see IBM NetVista Thin Client Manager Operations Utility (SA23–2813). This information is available on the World Wide Web at the following URL:

http://www.ibm.com/nc/pubs

For specific information on using the Operations Utility, refer to the product help by clicking Help—>Help Topics from the Operations Utility window.

12 IBM NetVista N2200l Thin Client for Linux

Altering the flash image

IBM provides a default flash image for the N2200l thin client. Customers can create their own flash images, adding and removing files from their flash image or images. The Image Description File (IDF) Builder and Software Description File (SDF) Creator Utility is used to modify the files in flash images.

The IDF Builder and SDF Creator Utility require that a NetVista workstation be booted from a server (network booted, not flash booted). The server must have the IBM NetVista Thin Client for Linux Product (or equivalent tool kit) installed.

Notes:

1. The IBM NetVista Thin Client for Linux Product is available at the following

URL:

http://www.ibm.com/pc/support

2. Once you install it, the IDF Builder and SDF Creator Utility will also be

installed on your server.

To start the IDF Builder, follow these steps:

1. From a network booted workstation, enter the Setup Utility:

v Press and hold the following keys on the left side of the keyboard: Shift +

Ctrl + Alt.

v Hold the keys down for several seconds until the Setup Utility starts.

2. If this workstation has a hardware password, enter it when requested.

3. From the Setup Utility, click Management / IDF Builder

The default N2200l IDF file is:

TurboLinux607_2200_Navigator_ICA6_3270.idf

IBM also provides other default IDF files. You can modify this IDF file or create a new IDF file. Each IDF file contains a list of SDFs. You can add or remove SDFs from an IDF.

Notes:

1. Each SDF contains the list of files in the SDF (there is an SDF for the Base OS,

an SDF for Navigator browser, and SDF for ICA 6.0, and so on).

2. You can start the SDF Creator from the IDF Builder.

3. The SDF Creator can modify an SDF or create a new SDF.

4. The SDF Creator determines the files within the SDF.

5. If an SDF is modified, each IDF using the modified SDF should be resaved.

For additional information on using the IDF Builder and the SDF Creator Utility, refer to the product help.

Altering the flash image of a workstation

There are two methods that you can use to alter the flash image of a workstation:

v “Performing a software update on a workstation” on page 14. v “Recovering the flash image of a workstation” on page 15.

Notes:

1. When you perform a software update to the flash image of a workstation, you

are only updating the software files. During the software flash update process, the workstation saves any configuration settings that you have made.

2. When you recover the flash image of a workstation, the recovery server

reformats the CompactFlash card of the workstation, copying the recovery flash image to the workstation. Any configurations that you have made to the workstation are removed.

Performing a software update on a workstation

You should perform software updates on workstations only when a newer version of the software flash image exists or you want to add files to the flash card. Files which contain configuration information are not rewritten by the workstation when you perform a software update on a workstation. Configuration files can include Internet Protocol (IP) configuration settings, Netscape bookmarks, and Independent Computing Architecture (ICA) Client sessions that you have added.

You can perform a software update on a workstation using the following methods: v “Using the Thin Client Manager Operations Utility to perform a software update

on a workstation”

v “Using the Setup Utility to perform a software update on a workstation”

Performing a software update requires access to a server with the IBM NetVista Thin Client for Linux Product (or equivalent tool kit) installed.

Using the Setup Utility to perform a software update on a workstation

You can use the Setup Utility to perform a software update on a workstation. Using the Setup Utility requires you to be at the workstation that you are updating. To use the Setup Utility to perform a software update on a workstation, follow these steps:

1. From the workstation that you want to update, enter the Setup Utility: a. Press and hold the following keys on the left side of the keyboard: Shift +

Ctrl + Alt.

b. Hold the keys down for several seconds until the Setup Utility starts.

2. From the Setup Utility, click Management / Software Update.

3. Specify the IP address of the server with the IBM NetVista Thin Client for

Linux Product (or equivalent tool kit) installed.

4. Click Continue.

5. Select a mount point on the server and click Continue.

6. Select an IDF file to provide the software update and click Continue.

7. When a confirmation box appears, click Continue.

Attention: After you click Continue, the server might take as long as 10 minutes to update the CompactFlash card. Do not power off the workstation while it reboots.

Using the Thin Client Manager Operations Utility to perform a software update on a workstation

You can use the Thin Client Manager Operations Utility to perform a remote software update on a workstation. To find out how to perform this and other

14 IBM NetVista N2200l Thin Client for Linux

workstation management tasks, refer to the Operations Utility product help. Click Help—>Help Topics from the Operations Utility window.

Recovering the flash image of a workstation

You can recover the flash image of a workstation that has a damaged flash image. This process is also known as reflashing the workstation. When you recover the flash image of a workstation, the recovery server reformats the CompactFlash card, and copies the recovery flash image to the workstation. Any configurations that you have made to the workstation are removed.

Note: You should only perform flash recovery when you have a workstation with

a corrupt flash image or you need to remove software files from the CompactFlash card.

You can recover the flash image of a workstation by using one of the following methods:

v “Using the Setup Utility to recover the flash image of a workstation” on page 15 v “Using the NS Boot Firmware to recover the flash image of a workstation” on

page 16

v “Using the Thin Client Manager Operations Utility to recover the flash image of

a workstation” on page 17

You need to specify the IDF flash file that you want to use in the process, regardless of the method that you choose.

Performing a flash recovery requires access to a server with the IBM NetVista Thin Client for Linux Product (or equivalent tool kit) installed.

Using the Setup Utility to recover the flash image of a workstation

You can use the Setup Utility to recover the CompactFlash image of a workstation.

Perform the following steps:

1. From the workstation that you want to recover, enter the Setup Utility: a. Press and hold the following keys on the left side of the keyboard: Shift +

Ctrl + Alt.

b. Hold the keys down for several seconds until the Setup Utility starts.

2. From the Setup Utility, click Management / Flash Recovery.

3. Specify the IP address of the server with the IBM NetVista Thin Client for

Linux Product (or equivalent tool kit) installed.

4. Click Continue.

5. Select a mount point on the server and click Continue.

6. Select an IDF file to provide the recovery and click Continue.

7. When a confirmation box appears, click Continue.

Attention: After you click Continue, the server might take as long as 10 minutes to recover the flash image. Do not power off the workstation while it reboots.

Altering the flash image 15

Using the NS Boot Firmware to recover the flash image of a workstation

You can use the NS Boot Firmware to perform a flash recovery on a workstation. Using the NS Boot Firmware requires you to be at the workstation that you are recovering. To use the NS Boot Firmware to perform a flash recovery on a workstation, follow these steps:

1. Power on the workstation whose flash image you want to recover.

2. Press Esc immediately after the following message disappears:

Hardware testing in progress...

3. Press any key to continue (if you specified a hardware password for this

workstation, enter it as the administrator password).

4. Follow the on-screen directions until you see the Advanced Configuration

menu (MENU03).

Note: You may need to specify a NS Boot Firmware keyboard language and

monitor resolution before pressing F5 twice to go to the Advanced Configuration menu. The NS Boot Firmware change language only effects NS Boot Firmware.

5. Select Configure Network Settings.

6. Press Enter to continue.

7. Under Network Priority, specify the following:

v Set DHCP to Disabled. v Set BOOTP to Disabled. v Set Local (NVRAM) to First.

8. Set Boot file source to Network.

9. Verify that the following values are correct for your IP configuration:

v Workstation IP Address v Gateway IP Address v Subnet Mask

10. Press Enter to continue.

11. Under Boot file server IP address, specify the IP address of the server with

the IBM NetVista Thin Client for Linux Product (or equivalent tool kit) installed as the First option.

12. Under Boot file server directory and file name, specify this directory and file

name as the First option:

/nstation/linux/kernel.2200

13. Under Boot file server protocol, set NFS to First.

14. Press F3 to save your settings and return to the Advanced Configuration

menu.

15. Select Service aids.

16. Press Enter to continue.

17. Select Linux Flash Recovery.

18. Press Enter to continue.

19. Enable flash recovery (press the Page Down key).

20. Press Enter to continue.

21. Press F10 to reboot the workstation.

22. Specify the flash recovery bootserver, mount point, IDF file to use to recover

the CompactFlash. Delta update is n, Partition is y, and reboot to Flash is y.

16 IBM NetVista N2200l Thin Client for Linux

Attention: Recovering the flash image of a workstation can take as long as

10 minutes. Do not power off the workstation until the flash recovery process is complete.

After the recovered workstation reboots, the Setup Utility appears on the display.

Using the Thin Client Manager Operations Utility to recover the flash image of a workstation

You can use the Thin Client Manager Operations Utility to recover the flash image of a workstation remotely. To find out how to perform this and other workstation management tasks, refer to the Operations Utility product help. Click Help—>Help Topics from the Operations Utility window. For an overview, refer to IBM NetVista Thin Client Manager Operations Utility (SA23-2813) available at the following URL:

http://www.ibm.com/nc/pubs

Altering the flash image 17

18 IBM NetVista N2200l Thin Client for Linux

Resolving hardware problems

This section provides information on verifying and resolving hardware problems.

If you cannot identify a hardware problem, you can request technical service and support by contacting IBM. You need to provide the machine type, model, and serial number of your N2200l thin client.

You can obtain additional service and support information at the following URL:

http://www.ibm.com/pc/support

Notes:

1. If your N2200l thin client is under warranty or a maintenance contract, contact IBM Service and Support to obtain a customer-replaceable unit (CRU). Refer to

IBM Network Station

for more information.

2. To resolve software errors, follow the instructions on the error message. For more information, contact IBM Service and Support.

3. Refer to the documentation for your monitor and USB devices for detailed information on resolving hardware problems that are associated with these devices.

Verifying hardware problems

™

Hardware Warranty - Type 8363 and Type 8364 (SA23-2802)

Table 1 identifies possible hardware problem indications that can occur with the N2200l thin client during its startup sequence (see “Startup sequence” on page 7), or during normal operation.

Table 1. Hardware problem indications

Startup

Checkpoints

Power on X X X Monitor

initialization Keyboard

initialization Welcome screen X X

Visible

hardware

failure

LED

indications

(system LED)

Audio beep

sequences

Error codes and

text messages

(NSBxxxx)

If you experience any hardware problem indications, first verify that an easily avoidable problem is not causing the hardware problem indication. Record any hardware problem indications and a description of the problem, and then proceed with the instructions below.

These instructions ensure that you start resolving any hardware problems by resetting the power to your hardware.

To determine the cause of NetVista thin client hardware problems, follow these steps to reset the power to your hardware:

__ 1. Power off the N2200l thin client.

__ 2. Unplug the power supply from the electrical outlet. __ 3. Ensure that you properly connected all devices to the N2200l thin client. See

“Connecting your hardware” on page 6 for more information.

__ 4. Plug the N2200l thin client power supply into a properly grounded, working

electrical outlet.

__ 5. Ensure attached devices are powered on. __ 6. Power on the N2200l thin client. __ 7. Wait for the IBM NetVista thin client screen to appear on your monitor.

v If the IBM NetVista thin client screen appeared, and the NetVista thin

client did not indicate any hardware problems during power-on, you do not have a hardware problem.

v If the NetVista thin client indicates a hardware problem, record any

problem indications and a description of the problem. Consult Table 2 with your hardware problem information.

Table 2. Hardware problem resolution information

Hardware problem indications Where to find information

Visible hardware failure “Visible hardware failure” Audio beep sequences “Audio beep sequences” on page 22 LED indications “LED indications” on page 23 Error codes and text messages “Error codes and text messages” on page 25

Visible hardware failure

You experience visible hardware failure during normal operation when a device that is attached to your logic unit fails to function properly. Visible hardware failure includes the following:

v A device that is attached to your logic unit fails to function at all.

For example:

– Your mouse cursor stops moving. – Your monitor displays a blank screen. – Characters do not display on your monitor when you type.

v A device that is attached to your logic unit does not function properly.

For example:

– Your monitor displays unreadable screens. – Your mouse cursor does not move smoothly. – Some keys on your keyboard do not respond correctly.

If your NetVista thin client hardware has a visible hardware failure, consult Table 3. Contact your technical support if these steps do not resolve the problem.

Table 3. Visible hardware failure

Symptom What you should do

Logic Unit

20 IBM NetVista N2200l Thin Client for Linux

Table 3. Visible hardware failure (continued)

Symptom What you should do

The system LED does not light up when you press the white power button to power on the NetVista thin client.

Monitor

v The monitor displays a blank screen. v The monitor displays unreadable screens.

Keyboard

1. Verify that you plugged the power

supply into a working electrical outlet.

2. Verify that the power supply LED

indicates a solid green color.

3. Reset power to the NetVista thin client

by pressing the white power button.

4. If the system LED does not work, any of

the following devices may be defective: v Power supply

Verify that the power supply LED indicates a solid green color.

v Power cable Substitute a properly working device for

a defective device. Repeat the previous steps. See “Replacing additional parts”

on page 29 for more information on

replacing a defective power cable.

5. If the system LED still does not work,

you may need to replace the NetVista thin client logic unit. Contact your reseller, or IBM, and refer to “Appendix A. Replacing hardware parts”

on page 29 for more information.

If the problem persists after you have verified the monitor cable connections, or after you have substituted a properly working monitor, refer to the documentation for your monitor for troubleshooting information.

v The arrow keys do not respond when you

press them.

v Characters do not display on the monitor

when you type.

Mouse

1. Verify that you connected the keyboard

cable properly to the NetVista thin client.

2. If the problem persists, the keyboard

may be defective. v Substitute a properly working

keyboard, and repeat the previous steps.

v Contact your reseller, or IBM, to

request a replacement part (see“Replacing additional parts” on page 29).

3. If the keyboard still does not work, you

may need to replace the NetVista thin client logic unit. Contact your reseller, or IBM, and refer to “Appendix A. Replacing hardware parts” on page 29 for more information.

Resolving hardware problems 21

Table 3. Visible hardware failure (continued)

Symptom What you should do

v The mouse cursor stops moving; the

mouse does not function at all.

v The mouse cursor does not move

smoothly.

Audio beep sequences

The NetVista thin client hardware utilizes both audio and visual alerts when reporting hardware problems. In the event of a hardware problem, the NetVista thin client emits audio beeps before your monitor initializes. After your monitor initializes, error codes and text messages appear on the screen (see “Error codes and text messages” on page 25).

1. Verify that you connected the mouse

cable properly to the NetVista thin client keyboard.

2. If the mouse does not work, any of the

following devices may be defective:

v Mouse v Keyboard

Substitute a properly working device for a defective device. Repeat the previous steps. Contact your reseller, or IBM, to request a replacement part (see “Replacing additional parts” on page 29).

3. If the mouse still does not work, you

may need to replace the NetVista thin client logic unit. Contact your reseller, or IBM, and refer to “Appendix A. Replacing hardware parts” on page 29 for more information.

Audio beep sequences can include short beeps, long beeps, and brief silent periods. Table 4 on page 23 defines the possible audio beep sequences that can occur when a hardware problem exists.

To verify that a NetVista thin client hardware problem exists, ensure that you complete the instructions in “Verifying hardware problems” on page 19.

If the NetVista thin client is not functioning properly, and it is emitting audio beep sequences, consult Table 4 on page 23. Contact your technical support if these steps do not resolve the problem.

Notes:

1. These beep sequences are in a numeric format which indicates the sequence of

the audio output.

2. Audio beep sequences do not occur after the monitor initializes.

22 IBM NetVista N2200l Thin Client for Linux

Table 4. Audio beep sequences

Symptom What you should do

The NetVista thin client emits a 1-3-1 beep sequence, and the system LED is flashing amber.

The NetVista thin client emits a 2-3-2 beep sequence, and the system LED is flashing amber.

Memory error

1. Check or replace the memory card. Refer to

“Appendix B. Upgrading memory” on page 33 for instructions.

2. Verify that you properly connected the network

cable to the NetVista thin client network connector.

3. Power on the NetVista thin client.

4. If the problem persists, you may need to replace

the NetVista thin client logic unit. Contact your reseller, or IBM, and refer to “Appendix A. Replacing hardware parts” on page 29 for information.

Video memory error

1. Verify that you properly connected the network

cable to the NetVista thin client network port.

2. Power on the NetVista thin client.

3. If the problem persists, you may need to replace

the NetVista thin client logic unit. Contact your reseller, or IBM, and refer to“Appendix A. Replacing hardware parts” on page 29 for information.

LED indications

The LED indicators of the following devices maintain a solid green color during normal operation:

v Logic unit (system LED and network status LED) v Power supply v Monitor v Keyboard

The network status LED indicates a solid amber color during normal operation.

The network status LED indicates a flashing green color during network activity.

The system LED quickly flashes from amber to green during a normal power-on. The system LED indicates hardware problems in the following ways:

v The flashing green indications v The flashing amber indications v Steady amber indications v Failure to function

To verify that a NetVista thin client hardware problem exists, ensure that you complete the instructions in “Verifying hardware problems” on page 19.

If the NetVista thin client is not functioning properly, and the LED indicators show anything other than a solid green color, consult Table 5 on page 24. Contact your technical support if these steps do not resolve the problem.

Resolving hardware problems 23

Table 5. LED indications

Symptom What you should do

The system LED fails to function after power on.

A power interruption during a software update occurs. When you power on the NetVista thin client, the system LED shows a solid green color, or a flashing amber color, and the monitor does not display any screens.

The system LED shows a solid amber color, or a flashing amber color.

The system LED flashes amber once shortly after power off.

System LED

1. Verify that you plugged the power supply into a

working electrical outlet.

2. Verify that the power supply LED indicates a

solid green color.

3. Press the white power button to reset power to

the NetVista thin client.

4. If the system LED does not work, any of the

following devices may be defective: v Power supply

Verify that the power supply LED indicates a solid green color.

v Power cable Substitute a properly working device for a

defective device. Repeat the previous steps. Contact your reseller, or IBM, to request a replacement part (see “Replacing additional parts”

on page 29).

5. If the system LED still does not work, you may

need to replace the NetVista thin client logic unit. Contact your reseller, or IBM, to request a replacement part (see “Appendix A. Replacing hardware parts” on page 29).

The software on the NetVista thin client may be damaged. Contact IBM Service and Support, and refer to “Appendix D. Recovering the boot block image” on page 37 for information on recovering the software on the NetVista thin client.

1. Press the white power button to reset power to

the NetVista thin client.

2. If the system LED still shows a solid amber color,

or a flashing amber color, you may need to replace the NetVista thin client logic unit. Contact your reseller, or IBM, and refer to “Appendix A. Replacing hardware parts” on page 29 for more information.

The NetVista thin client hardware automatically enables Wake-On-LAN (WOL). This is not an indication of a hardware problem.

Power Supply LED

24 IBM NetVista N2200l Thin Client for Linux

Table 5. LED indications (continued)

Symptom What you should do

The power supply LED fails to function after power on.

The monitor LED fails to function after power on.

The monitor LED shows a solid amber color, or a flashing amber color.

1. Verify that you connected the power supply to the

NetVista thin client.

2. Verify that you plugged the power supply into a

working electrical outlet.

3. If the power supply LED does not indicate a solid

green color, any of the following devices may be defective:

v Power supply v Power cable

Substitute a properly working device for a defective device. Repeat the previous steps. Contact your reseller, or IBM, and refer to “Replacing additional parts” on page 29 for more information.

Monitor LED

If the problem still persists after you verified the monitor cable connections, or after you substituted a properly working monitor, refer to the documentation for your monitor for more information.

Error codes and text messages

Error codes and text messages can appear on the bottom of your screen during the startup sequence of the NetVista thin client. NSBxxxx error codes and text messages indicate only hardware problems.

To verify that a NetVista thin client hardware problem exists, ensure that you complete the instructions in “Verifying hardware problems” on page 19.

If the NetVista thin client is not functioning properly, and an error code or text message appears on your screen, consult Table 6. Contact your technical support, reseller, or IBM, if these steps do not resolve the problem.

Table 6. Error codes and text messages

Symptom What you should do

An error code or text message appears on the screen.

A boot interruption screen appears. Press F10 to reboot the NetVista thin client.

1. Record any error messages, audio beep sequences,

or LED indications, and a description of the problem.

2. Perform any actions indicated within the error

message.

3. Contact your technical support.

Table 7 on page 26 defines the error messages that can appear when you power on the NetVista thin client. This table provides information that you must only follow

Resolving hardware problems 25

under the direction of the IBM Service and Support team.

Table 7. NSBxxxx error codes and text messages

Error code Error message What you should do

General messages (NSB0xxxx)

NSB00020 Press a key to continue.

NSB00030 Canceled by user.

Main memory messages (NSB10xxx)

NSB11500 On board memory failure. Ensure that the memory is installed

NSB11510 Slot %d memory failure. Ensure that the memory is installed

Non-volatile memory messages (NVRAM) (NSB11xxx)

NSB12500 Checksum failure for

nonvolatile memory.

NSB12510 Not able to access

nonvolatile memory.

NSB12520 Setting nonvolatile

memory to manufacturing

defaults. NSB12530 Detected reset jumper. No action required. NSB12540 New nonvolatile memory

structure detected.

Audio messages (NSB21xxx)

1. Power off the NetVista thin client.

2. Ensure that the CompactFlash card is

installed properly (see “Appendix C. CompactFlash card” on page 35).

3. Power on the NetVista thin client.

4. If the hardware problem persists, you

may need to replace the NetVista thin client logic unit. Contact your reseller, or IBM and refer to “Appendix A. Replacing hardware parts” on page 29 for more information.

1. Power off the NetVista thin client.

2. Ensure that the CompactFlash card is

installed properly (see “Appendix C. CompactFlash card” on page 35).

3. Power on the NetVista thin client.

4. If the hardware problem persists, you

may need to replace the NetVista thin client logic unit. Contact your reseller, or IBM, and refer to “Appendix A. Replacing hardware parts” on page 29 for more information.

properly. If the failure still occurs, contact your reseller, or IBM, and refer to “Installing a memory card” on page 33 for more information.

No action required.

You may need to replace the NetVista thin client logic unit. Contact your reseller, or IBM, and refer to “Appendix A. Replacing hardware parts” on page 29.

No action required.

26 IBM NetVista N2200l Thin Client for Linux

Table 7. NSBxxxx error codes and text messages (continued)

Error code Error message What you should do

NSB21500 Audio failure. You may need to replace the NetVista thin

client logic unit. Contact your reseller, or IBM, and refer to “Appendix A. Replacing hardware parts” on page 29.

Input messages (NSB3xxxx)

Keyboard and mouse messages (NSB3xxxx, NSB31xxx, and NSB32xxx)

NSB30500 No input device detected.

NS Boot will continue in

Check the keyboard and mouse cable connections.

10 seconds.

NSB31500 Keyboard did not

Check the keyboard cable connection.

respond.

NSB31510 Keyboard controller did

not respond.

Check the keyboard cable connection. If the failure still occurs, contact your reseller, or IBM, and refer to “Appendix A. Replacing hardware parts” on page 29 to replace the NetVista thin client logic unit.

NSB31520 Keyboard was not

Check the keyboard cable connection.

recognized.

NSB32500 Mouse did not respond. Check the mouse cable connection.

USB messages (NSB4xxxx)

NSB40500 USB failure. Disconnect any USB devices from the

NetVista thin client and restart the system. If the failure still occurs, contact your reseller, or IBM, and refer to “Appendix A. Replacing hardware parts” on page 29 to replace the NetVista thin client logic unit.

NSB40510 USB initialization failure. Disconnect any USB devices from the

CompactFlash card messages (NSB51xxx)

NSB51500 File not found on flash

card.

1. Power off the NetVista thin client.

2. Ensure that the CompactFlash card is

installed properly (see “Appendix C. CompactFlash card” on page 35).

3. Power on the NetVista thin client.

4. If the hardware problem persists,

contact your reseller, or IBM, and refer to “Appendix A. Replacing hardware parts” on page 29 to replace the NetVista thin client logic unit.

Resolving hardware problems 27

Table 7. NSBxxxx error codes and text messages (continued)

Error code Error message What you should do

NSB51510 Cannot close file on flash

card.

Ethernet messages (NSB62xxx)

NSB62500 Line speed automatic

negotiation failed. NSB62510 No network device found. Contact your reseller, or IBM, and refer to

Failure to boot message (NSB83xxx)

NSB83589 Failed to boot after 3

attempts.

1. Power off the NetVista thin client.

2. Ensure that the CompactFlash card is

installed properly (see “Appendix C. CompactFlash card” on page 35).

3. Power on the NetVista thin client.

4. If the hardware problem persists,

contact your reseller, or IBM, and refer to “Appendix A. Replacing hardware parts” on page 29 to replace the NetVista thin client logic unit.

Verify that you connected the network cable to the NetVista thin client correctly.

“Appendix A. Replacing hardware parts”

on page 29 to replace the NetVista thin

client logic unit.

1. Power off the NetVista thin client.

2. Ensure that the CompactFlash card is

installed properly (see “Appendix C. CompactFlash card” on page 35).

3. Power on the NetVista thin client.

4. If the hardware problem persists,

contact your reseller, or IBM, and refer to “Appendix A. Replacing hardware parts” on page 29 to replace the NetVista thin client logic unit.

28 IBM NetVista N2200l Thin Client for Linux

Appendix A. Replacing hardware parts

You can order IBM replacement parts for the thin client. Contact IBM or your reseller to order warranty parts and non-warranty parts. IBM provides warranty service without charge for parts during the warranty period on an exchange basis only.

If you need to return a part, refer to “Returning hardware parts” on page 32 for more information.

Replacing the logic unit

IBM replaces a defective logic unit as a complete assembly. To replace a logic unit, the customer must transfer features, such as a memory DIMM, to the replacement unit. If customers do not transfer their features, the replacement units cannot operate properly. See “Safety notices” on page v for information about handling Customer Replaceable Unit (CRU) parts.

IBM delivers CRUs to the customers for exchange, and customers return defective parts to IBM under the basic service offering. Customers should return all defective logic units with the cover assembly, and without the support base or memory DIMMs. For upgraded service offerings, a service representative delivers replacement parts, transfers features, and returns defective parts to IBM.

See “Resolving hardware problems” on page 19 to determine whether or not it is necessary to replace the thin client logic unit or any other parts. If you need to replace the logic unit, you can find the correct part number on the right side of the thin client, near the back. The identification format is as follows, where ##X#### indicates the field replaceable unit (FRU) part number:

FRU P/N ##X####

If you cannot locate the part number for the logic unit, refer to Table 8 to determine the correct number. Warranty service terms and conditions by country apply.

Table 8. Thin client logic units

Description Model Part number

Base Logic Unit Model Lxx — Ethernet Logic Unit

Replacing additional parts

Logic unit and associated parts

22P0792

with pre-loaded Compact Flash Note: No memory is installed in this replacement unit, the memory DIMM from the defective logic unit must be transferred to the new unit.

Use the following tables to determine the correct part to replace. Warranty service terms and conditions by country apply.

Contact IBM or your reseller to order warranty parts and non-warranty parts. IBM provides warranty service without charge for parts during the warranty period on an exchange basis only.

If you need to return a part, refer to “Returning hardware parts” on page 32 for more information.

Table 9. Type 8363 thin client replacement parts

Description Country Part number

Base (mounting stand) All Countries 03N2725 Slotted thumbscrews All Countries 03N3882

Memory Note: This thin client accepts 168 pin, 3.3 V, gold tab, unbuffered, non-parity, and 100MHz

SDRAM DIMM memory. Memory (64 MB SDRAM DIMM) All Countries 01K1147 Memory (128 MB SDRAM DIMM) All Countries 01K1148 Memory (256 MB SDRAM DIMM) All Countries 01K1149

Power supply

Power Supply (detachable power cable not included)

Mouse (two button) All Countries 10L6149

Keyboard Belgian UK 37L2651 Keyboard Canadian French 37L2646 Keyboard Danish 37L2654 Keyboard French 37L2656 Keyboard Finnish 37L2671 Keyboard German 37L2657 Keyboard Italian 37L2662 Keyboard Norwegian 37L2663 Keyboard Portuguese 37L2665 Keyboard Spanish 37L2670 Keyboard Swedish 37L2671 Keyboard Swiss (French and German) 37L2672 Keyboard UK English 37L2675 Keyboard US English ISO9995 37L2677 Keyboard US English 37L2644

All Countries 03N2662

Mouse

Keyboards (USB)

Table 10. Detachable power cables

Plug Receptacle Country

30 IBM NetVista N2200l Thin Client for Linux

Part

number

Detachable power cables

Table 10. Detachable power cables (continued)

Plug Receptacle Country

Argentina, Australia, New Zealand 13F9940

Part

number

Abu Dhabi, Austria, Belgium, Bulgaria, Botswana, Egypt, Finland, France, Germany, Greece, Iceland, Indonesia, Korea (South), Lebanon, Luxembourg, Netherlands, Norway, Portugal, Saudi Arabia, Spain, Sudan, Sweden, Turkey, Yugoslavia

Bahamas, Barbados, Bolivia, Brazil, Canada, Costa Rica, Dominican Republic, El Salvador, Ecuador, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Netherlands Antilles, Panama, Peru, Philippines, Taiwan, Thailand, Trinidad, Tobago, U.S.A. (except Chicago), Venezuela

Bahamas, Barbados, Bermuda, Bolivia, Brazil, Canada, Cayman Islands, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Korea (South), Mexico, Netherlands Antilles, Nicaragua, Panama, Peru, Philippines, Puerto Rico, Saudi Arabia, Suriname, Trinidad, Taiwan, U.S.A

Bahrain, Bermuda, Brunei, Channel Islands, Cyprus, Ghana, Hong Kong, India, Iraq, Ireland, Jordan, Kenya, Kuwait, Malawi, Malaysia, Nigeria, Oman, People’s Republic of China, Qatar, Singapore, Tanzania, Uganda, United Arab Emirates (Dubai), United Kingdom, Zambia

Bangladesh, Burma, Pakistan, South Africa, Sri Lanka

13F9978

1838574

6952301

14F0032

14F0014

Denmark 13F9996

Israel 14F0086

Chile, Ethiopia, Italy 14F0068

Liechtenstein, Switzerland 14F0050

Appendix A. Replacing hardware parts 31

Returning hardware parts

You may not need to return all defective items to IBM. Always check the replacement part packaging for any instructions regarding the return of defective parts.

To return a defective part to IBM, pack the defective part in the packaging container of the replacement part.

Note: Customers must not ship features, such as memory DIMMs, with defective

logic units that they are returning to IBM. It is not possible for IBM to return these features back to customers. The DIMM should be transferred from the defective logic unit to the new logic unit.

If customers do not follow IBM shipping instructions, they may get charges for any damage to a defective part. IBM covers shipping costs on all warranted hardware and maintenance agreement hardware. Replacement parts become the customer’s property in exchange for the defective parts, which become the property of IBM.

For information on ordering thin client parts, refer to “Replacing additional parts”

on page 29.

32 IBM NetVista N2200l Thin Client for Linux

Appendix B. Upgrading memory

See “Resolving hardware problems” on page 19 to determine whether or not it is necessary to replace the logic unit, or any other parts. For information on ordering thin client hardware parts, refer to “Replacing additional parts” on page 29.

Removing the logic unit

Read “Safety notices” on page v before you continue with these instructions.

1. Power off the thin client, and disconnect all cables to

the thin client.

2. Remove the two thumbscrews A at the back of the

logic unit.

3. Push the logic unit B out of the cover.

4. Lay the logic unit on a flat surface.

5. Continue with “Installing a memory card” to install a

memory card.

Installing a memory card

Complete the instructions in “Removing the logic unit”, and read “Safety notices” on page v before you continue with these instructions.

1. To remove a previously installed memory card, press

the tabs A, that are located at each end of the memory card B, out until the memory card B comes out of the memory socket C.

2. To install a memory card, align the notches on the

bottom of the memory card B with the matching notches on the memory socket C.

3. Press the memory card down into the memory socket

C. The tabs A should swing in, holding the memory card in place.

4. Continue with “Reassembling the thin client” on

page 34.

Reassembling the thin client

Read “Safety notices” on page v before you continue with these instructions.

1. To reassemble the thin client, carefully slide the logic

unit D back into the cover, connectors first.

2. Install and tighten the two thumbscrews C at the

back of the thin client.

3. Continue with “Installing the support base” on page 5

and “Connecting your hardware” on page 6.

34 IBM NetVista N2200l Thin Client for Linux

Appendix C. CompactFlash card

Follow these steps to verify if the CompactFlash card is installed properly.

Read “Safety notices” on page v before you continue with these instructions.

1. Perform Steps 1 to 4 in “Removing the logic unit” on

page 33.

2. Align the grooves on the sides of the CompactFlash

card A to the grooves of the flash card slot B. Make sure to align the grooves properly, as you can insert the CompactFlash card only one way.

3. Carefully press the CompactFlash card into the flash

card slot. To avoid hardware damage, do not force the card into the flash card slot.

4. Perform “Reassembling the thin client” on page 34.

36 IBM NetVista N2200l Thin Client for Linux

Appendix D. Recovering the boot block image

This section provides instructions that should be followed only under the direction of the IBM Service and Support team. Use these instructions only if you encountered a power interruption during a software update.

Creating the boot block recovery CompactFlash card

Refer to the appropriate diagrams (Diagram 1 or Diagram

2) that matches your NetVista system

Read “Safety notices” on page v before you continue with these instructions.

Perform the steps below from a properly working thin

client. Note: A blank CompactFlash card is required to perform

this procedure.

1. Perform Steps 1 to 4 in “Removing the logic unit” on

page 33.

2. If a CompactFlash card is already installed, remove it

by carefully pulling out of the flash card slot. If a CompactFlash card is not installed, go to step 3.

3. Carefully insert a blank CompactFlash card into the

flash card slot. This CompactFlash card is your recovery CompactFlash card.

For more information on CompactFlash cards, see “Appendix C. CompactFlash card” on page 35.

4. Move the jumpers on headers A and B into

configuration 2.

5. Reconnect the power cable to the logic unit.

6. Power on the thin client, and wait for the system

LED to flash green. If the system LED flashes amber, the image was not

created. Repeat the procedure with another CompactFlash card.

7. Power off the thin client.

8. Remove the recovery CompactFlash card.

9. Move the jumpers back into the default configuration

1.

10. If you removed an original CompactFlash card in

step 2, reinsert it into the flash card slot. If you did not remove an original CompactFlash card in step 2, go to step 11.

11. Perform “Reassembling the thin client” on page 34.

12. Continue with “Reflashing the boot block from the

recovery CompactFlash card” on page 39.

Diagram 1

Creating the boot block recovery CompactFlash card

Read “Safety notices” on page v before you continue with these instructions.

Perform the steps below from a properly working thin

client. Note: A blank CompactFlash card is required to perform

this procedure.

1. Perform Steps 1 to 4 in “Removing the logic unit” on

page 33.

2. If a CompactFlash card is already installed, remove it

by carefully pulling out of the flash card slot. If a CompactFlash card is not installed, go to step 3.

3. Carefully insert a blank CompactFlash card into the

flash card slot. This CompactFlash card is your recovery CompactFlash card.

For more information on CompactFlash cards, see “Appendix C. CompactFlash card” on page 35.

4. Move the jumpers on headers A and B into

configuration 2.

5. Reconnect the power cable to the logic unit.

6. Power on the thin client, and wait for the system

LED to flash green. If the system LED flashes amber, the image was not

created. Repeat the procedure with another CompactFlash card.

7. Power off the thin client.

8. Remove the recovery CompactFlash card.

9. Move the jumpers back into the default configuration

1.

10. If you removed an original CompactFlash card in

step 2, reinsert it into the flash card slot. If you did not remove an original CompactFlash card in step 2, go to step 11.

11. Perform “Reassembling the thin client” on page 34.

12. Continue with “Reflashing the boot block from the

recovery CompactFlash card” on page 39.

Diagram 2

38 IBM NetVista N2200l Thin Client for Linux

Recovering the boot block from the recovery

| |

CompactFlash card

Refer to the appropriate diagrams (Diagram 1 or Diagram

2) that matches your NetVista system

Read “Safety notices” on page v before you continue with these instructions.

Perform these instructions using the thin client that requires the new boot block:

1. Perform Steps 1 to 4 in “Removing the logic unit” on

page 33.

2. If a CompactFlash card is already installed, remove it

by carefully pulling out of the flash card slot. If a CompactFlash card is not installed, go to step 3.

3. Carefully insert the recovery CompactFlash card into

the flash card slot. For more information on CompactFlash cards, see

“Appendix C. CompactFlash card” on page 35.

4. Move the jumpers on headers A and B into

configuration 3.

5. Reconnect the power cable to the logic unit.

6. Power on the thin client, and wait for the system

LED to flash green. If the system LED flashes amber, the image was not

copied correctly. Replace the logic unit (see “Appendix A. Replacing hardware parts” on page 29).

7. Power off the thin client.

8. Remove the recovery CompactFlash card.

9. Move the jumpers back into the default configuration

1.

10. If you removed an original CompactFlash card in

step 2, reinsert it into the flash card slot. If you did not remove an original CompactFlash card in step 2, go to step 11.

11. Perform “Reassembling the thin client” on page 34.

Diagram 1

Appendix D. Recovering the boot block image 39

Recovering the boot block from the recovery

| |

CompactFlash card

Read “Safety notices” on page v before you continue with these instructions.

Perform these instructions using the thin client that requires the new boot block:

1. Perform Steps 1 to 4 in “Removing the logic unit” on

page 33.

2. If a CompactFlash card is already installed, remove it

by carefully pulling out of the flash card slot. If a CompactFlash card is not installed, go to step 3.

3. Carefully insert the recovery CompactFlash card into

the flash card slot. For more information on CompactFlash cards, see

“Appendix C. CompactFlash card” on page 35.

4. Move the jumpers on headers A and B into

configuration 3.

5. Reconnect the power cable to the logic unit.

6. Power on the thin client, and wait for the system

LED to flash green. If the system LED flashes amber, the image was not

copied correctly. Replace the logic unit (see “Appendix A. Replacing hardware parts” on page 29).

7. Power off the thin client.

8. Remove the recovery CompactFlash card.

9. Move the jumpers back into the default configuration

1.

10. If you removed an original CompactFlash card in

step 2, reinsert it into the flash card slot. If you did not remove an original CompactFlash card in step 2, go to step 11.

11. Perform “Reassembling the thin client” on page 34.

Diagram 2

40 IBM NetVista N2200l Thin Client for Linux

Appendix E. Monitor specifications

The N2200l thin client functions with a basic video graphics adapter (VGA) class monitor that meets the VESA standards of refresh rate and resolution. The thin client supports VESA Display Power Management Signaling (DPMS) and VESA Display Data Channel (DDC2B). A monitor that is attached to the thin client does not require either standard. In each case, configure the resolution at the client operating system (OS) level.

Your monitor may not support all resolutions and refresh rates.

Table 11. Monitor support

High color (16 bit) and 256 color (8 bit)

Resolution (pixels) Refresh Rate (Hz)

640x480 60, 72, 75 800x600 60, 72, 75 1024x768 60, 75

256 color (8 bit)

640x480 60, 72, 75 800x600 60, 72, 75 1024x768 60, 75 1280x1024 60

42 IBM NetVista N2200l Thin Client for Linux

Appendix F. Connector pin information

The following tables define the connector pins that are used with the thin client.

Table 12. Monitor Connector

Pin Signal Signal Direction

1 Red Video Out 2 Green Video Out 3 Blue Video Out 4 Monitor Detect 2 In 5 Ground – -6 Red Video Ground - - 7 Green Video Ground - - 8 Blue Video Ground - - 9 Not connected - - 10 Ground - - 11 Monitor Detect 0 In 12 Monitor Detect 1 / DDCSDA In / Out 13 Horizontal Sync Out 14 Vertical Sync Out 15 Monitor Detect3/DDCSCL In/Out Connector shell Protective Ground - - -

Table 13. RJ-45 Twisted Pair Connector

Pin Name Function

1 TPOP Transmit + 2 TPON Transmit 3 TPIP Receive + 4/5 Not used - - 6 TPIN Receive 7/8 Not used - - -

Table 14. USB connector

Pin # Direction Description

1 Power Power (5V) for USB0 2 Bidir Data positive for USB0 3 Bidir Data negative for USB0 4 Power Ground for USB0 5 Power Power (5V) for USB1 6 Bidir Data positive for USB1 7 Bidir Data negative for USB1 8 Power Ground for USB1

Table 15. Power supply connector

Pin # Voltage+12V dc input

1 +12V dc 2 Ground 3 Ground

44 IBM NetVista N2200l Thin Client for Linux

Notices

This information has been developed for products and services that are offered in the U.S.A. IBM may not offer the products, services, or features that are discussed in this document in other countries. Consult your local IBM representative for information on the products and services currently available in your area. Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any IBM intellectual property right may be used instead. However, it is the user’s responsibility to evaluate and verify the operation of any non-IBM product, program, or service.

IBM may have patents or pending patent applications that cover subject matter that is described in this document. The furnishing of this document does not give you any license to these patents. You can send license inquiries, in writing, to:

IBM Director of Licensing IBM Corporation North Castle Drive Armonk, NY 10504-1785 U.S.A.

For license inquiries regarding double-byte character set (DBCS) information, contact the IBM Intellectual Property Department in your country or send inquiries, in writing:

IBM World Trade Asia Corporation Licensing 2-31 Roppongi 3-chome, Minato-ku Tokyo 106, Japan

The following paragraph does not apply to the United Kingdom or any other country where such provisions are inconsistent with local law:

INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions; therefore, this statement may not apply to you.

This information could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. IBM may make improvements and changes in both the products and the programs described in this publication at any time without notice.

References in this information to non-IBM Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk.

Information concerning non-IBM products was obtained from the suppliers of those products, their published announcements, or other publicly available sources.

IBM has not tested those products and cannot confirm the accuracy of performance, compatibility, or any other claims related to non-IBM products. Questions on the capabilities of non-IBM products should be addressed to the suppliers of those products.

All statements regarding IBM’s future direction or intent are subject to change or withdrawal without notice, and represent goals and objectives only.

If you are viewing this information softcopy, the photographs and color illustrations may not appear.

The drawings and specifications contained herein shall not be reproduced in whole or in part without the written permission of IBM.

IBM has prepared this publication for use by customer personnel for operating and planning for the specific machines indicated. IBM makes no representations that it is suitable for any other purpose.

As an Energy Star Partner, IBM has determined that the Type 8363 thin client meets the Energy Star Program guidelines for energy efficiency.

Environmental Design

The environmental efforts that have gone into the design of this product signify IBM’s commitment to improving the quality of its products and processes. Some of these accomplishments include the following:

v Elimination of the use of Class I ozone-depleting chemicals in the manufacturing

process

v Reduction in manufacturing wastes v Increased product energy efficiency

Normal power consumption for the thin client, while running applications, is approximately 18 Watts. For more information, contact an IBM account representative.

Product Recycling and Disposal

You can recycle components, such as structural parts and circuit cards, where recycling facilities exist. IBM does not currently collect and recycle used IBM products from customers in the United States other than those products that are involved in trade-in programs. Companies are available to disassemble, reuse, recycle, or dispose of electronic products. Contact an IBM account representative for more information.

This IBM thin client contains circuit boards with lead solder. Before you dispose of this unit, remove the circuit boards, and discard them according to local regulations or recycle them where facilities exist.

46 IBM NetVista N2200l Thin Client for Linux

Trademarks

The following terms are trademarks of International Business Machines Corporation in the United States, or other countries, or both:

AS/400 IBM NetVista Network Station S/390 Wake on LAN

™

, and all Java-based trademarks, and logos are trademarks, or registered

Java trademarks of Sun Microsystems, Inc. in the United States, other countries, or both.

Microsoft Microsoft Corporation in the United States, other countries, or both.

, Windows, Windows NT, and the Windows logo are trademarks of

Electronic Emission Notices

The following Statement applies to this IBM product. The statement for other IBM products intended for use with this product will appear in their accompanying manuals.

Federal Communications Commission (FCC) Statement

Note: This equipment has been tested and found to comply with the limits for a class B digital devices, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

v Reorient or relocate the receiving antenna. v Increase the separation between the equipment and receiver. v Connect the equipment into an outlet on a circuit different from that to which

the receiver is connected.

v Consult an IBM authorized dealer or service representative for help.

Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. Proper cables and connectors are available from IBM authorized dealers. IBM is not responsible for any radio or television interference caused by using other than recommended cables or connectors or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the user’s authority to operate the equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interferences, and (2) this device must accept any interferences received, including interference that may cause undesired operation.

Responsible Party:

Notices 47

International Business Machines Corporation New Orchard Road Armonk, NY 10504

Telephone: 1-919-543-2193

Industry Canada Compliance Statement

This Class B digital apparatus meets the requirements of the Canadian Interference-Causing Equipment Regulations.

Avis de conformitéàla réglementation d’Industrie Canada

Cet appareil numérique de la classe B respecte toutes les exigences du Réglement sur le matériel brouilleur du Canada.

European Community Compliance Statement

This product is in conformity with the protection requirements of EC Council Directive 89/336/EEC on the approximation of the laws of the Member States relating to electromagnetic compatibility. IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product, including the fitting of non-IBM option cards.

This product has been tested and found to comply with the limits for Class B Information Technology Equipment according to CISPR 22 / European Standard EN 55022. The limits for Class B equipment were derived for typical residential environments to provide reasonable protection against interference with licensed communication devices.

Properly shielded and grounded cables and connectors (IBM part number 75G5958 or its equivalent) must be used in order to reduce the potential for causing interference to radio and TV communications and to other electrical or electronic equipment. Such cables and connectors are available from IBM authorized dealers. IBM cannot accept responsibility for an interference caused by using other than recommended cables and connectors.

48 IBM NetVista N2200l Thin Client for Linux

Glossary of abbreviations A

AC. Alternating Current

BOOTP. Bootstrap Protocol

CD. Compact Disc CRU. Customer-Replaceable Unit

DBCS. Double Byte Character Set DDC. Display Data Channel DDC2B. Display Data Channel (version 2B) DHCP. Dynamic Host Configuration Protocol DIMM. Dual In-line Memory Module DPMS. Display Power Management Signaling

FAX. Facsimile FCC. Federal Communications Commission FTP. File Transfer Protocol FRU. Field Replaceable Unit

HTTP. Hypertext Transfer Protocol Hz. Hertz or cycles per second

IBM. International Business Machines ICA. Independent Computing Architecture ISO. International Organization for Standardization ID. Identification

IP. Internet Protocol

LAN. Local Area Network LED. Light Emitting Diode LLC. Logical Link Control

MAC. Medium Access Control Mb. Megabit MB. Megabyte MHz. Megahertz MTU. Maximum Transmission Unit

N2200l. IBM NetVista Thin Client for Linux NFS. Network File Server NS. Network Station NSB. Network Station Boot NSBXXXXX. Network Station Boot message with

identification number (XXXXX) NVRAM. Nonvolatile Random Access Memory (also

referred to as local settings)

OS. Operating System

RAM. Random Access Memory

SDF. Software Description File SDRAM. Synchronous Dynamic Random Access

Memory

IDF. Image Description File

TCM. Thin Client Manager TCP/IP. Transmission Control Protocol / Internet

Protocol TSE. Windows Terminal Server Edition

UK. United Kingdom URL. Uniform Resource Locator US. United States USA. United States of America USB. Universal Serial Bus UTP. Unshielded Twisted Pair

V. Volts VESA. Video Electronics Standards Association VGA. Video Graphics Array VT. Virtual Terminal

WOL. Wake On LAN WWW. World Wide Web

50 IBM NetVista N2200l Thin Client for Linux

Index A

audio beep sequences 22

boot block image 37

recovering 37

CompactFlash card 35 configuring

N2200l 9 Setup Utility 9

workstation 9 connector pins 3, 43 connectors

hardware 3

error codes 25

flash image

altering 13

recovering 15

using the NS Boot Firmware to

recover the flash image 16

using the Setup Utility to recover the

flash image 15

using the Thin Client Manager

Operations Utility to recover the flash image 17

workstation 13

hardware

boot block image 37

communication cables 3

CompactFlash card 35

connectors 3

detailed information 3

display resolutions 4

Ethernet 3

hardware procedures 4

memory 33

monitor specifications 4

ordering replacement parts 29

parts 29

ports 3

power consumption 4

power reduction 4

problem indications 19

refresh frequency 4

replacing parts 29

replacing the logic unit 29

hardware (continued)

resolving problems 19 returning parts 32 setting up 5 standard 3 type and model 3 upgrading memory 4, 33 USB devices 4 verifying problems 19

hardware features

memory upgrade 4

USB devices 4 hardware parts 29, 32 hardware problems

audio beep sequences 22

error codes and text messages 25

LED indications 23

visible hardware failure 20

installing

management utilities 11 introduction 1

LED indications 23

Manager Operations Utility 11

installing 11 managing your thin client remotely 11 memory upgrade 33 monitor

display resolutions 4

refresh frequency 4

specifications 4

N2200l

boot block image 37

CompactFlash card 35

configuring 9

hardware 3

hardware parts 29, 32

hardware problems 19

installing management utilities 11

memory 33

ordering replacement parts 29

remote management 11

replacing hardware parts 29

returning parts 32

setting up 5

startup sequence 7

understanding 1 network cables 3

NS Boot Firmware

Using the NS Boot Firmware to

recover the flash image of a workstation 16

Operations Utility

using TCM to perform a software

update on a workstation 14

using the Thin Client Manager

Operations Utility to recover the flash image of a workstation 17

ordering replacement parts 29

power consumption 4 power on 7

startup sequence 7

recovering the flash image of a

workstation

flash recovery 15

recovery

using the NS Boot Firmware to

recover the flash image of a workstation 16

using the Setup Utility to recover the

flash image of a workstation 15

using the Thin Client Manager

Operations Utility to recover the flash image of a workstation 17

remote

Managing your thin client

remotely 11 replacing hardware parts 29 resolving hardware problems 19 returning hardware parts 32

Setup Utility

accessing 9 example menu 9 navigation 9 recovering the flash image of a

workstation 15

using 9 using the Setup Utility to perform a

software update on a

workstation 14 software update

on a workstation 14 using TCM to perform a software

update 14

using the Setup Utility to perform a

software update 14

specifications 41 startup sequence 7

text messages 25 Thin client

boot block image 37 CompactFlash card 35 configuring 9 hardware 3 hardware parts 29, 32 hardware problems 19 installing management utilities 11 memory 33 ordering replacement parts 29 remote management 11 replacing hardware parts 29 returning parts 32 setting up 5 startup sequence 7 understanding 1

Thin Client Manager Operations Utility

using TCM to perform a software

update on a workstation 14

using the Thin Client Manager

Operations Utility to recover the flash image of a workstation 17

troubleshooting 19

update

software update of a workstation 14 using TCM to perform a software

update 14

using the Setup Utility to perform a

software update 14 upgrading memory 33 utility

operations 11 service 11

verifying hardware problems 19

workstation

altering the flash image 13 performing a software update 14 recovering the flash image 15 remote management 11 using TCM to perform a software

update 14

using the NS Boot Firmware to

recover the flash image 16

using the Setup Utility to perform a

software update 14

using the Setup Utility to recover the

flash image 15

using the Thin Client Manager

Operations Utility to recover the

flash image 17

52 IBM NetVista N2200l Thin Client for Linux

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IBM NetVista N2200l User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Safety notices

Danger notices

Caution notices

Handling static-sensitive devices

About this book

Who should read this book

Information available on the World Wide Web

Related information

How to send your comments

Understanding your NetVista thin client

Learning about the hardware

Standard hardware

Hardware connectors

Communication hardware

Monitor specifications

Power consumption

Upgrading hardware features

Setting up the hardware

Startup sequence

Configuring the N2200l thin client

Using the Setup Utility to configure the workstation

Managing your thin client remotely

Altering the flash image

Altering the flash image of a workstation

Performing a software update on a workstation

Using the Setup Utility to perform a software update on a workstation

Using the Thin Client Manager Operations Utility to perform a software update on a workstation

Recovering the flash image of a workstation

Using the Setup Utility to recover the flash image of a workstation

Using the NS Boot Firmware to recover the flash image of a workstation

Using the Thin Client Manager Operations Utility to recover the flash image of a workstation

Resolving hardware problems

Verifying hardware problems

Visible hardware failure

Audio beep sequences

LED indications

Error codes and text messages

Appendix A. Replacing hardware parts

Replacing the logic unit

Replacing additional parts

Returning hardware parts

Appendix B. Upgrading memory

Appendix C. CompactFlash card

Appendix D. Recovering the boot block image

Appendix E. Monitor specifications

Appendix F. Connector pin information

Notices

Environmental Design

Product Recycling and Disposal

Trademarks

Electronic Emission Notices

Federal Communications Commission (FCC) Statement