IBM NetVista N2200 Reference Manual

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NetVista™Thin Client

N2200 Thin Client Reference July 2000

To view or print the latest update, go to http://www.ibm.com/nc/pubs



SA23-2804-00

NetVista™Thin Client

N2200 Thin Client Reference July 2000

To view or print the latest update, go to http://www.ibm.com/nc/pubs



SA23-2804-00

Note

Before using this information and the product that it supports, be sure to read “Safety notices” on page v and “Notices” on page 41.

First Edition (June 2000)

US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

Contents

Safety notices ............v

Danger notices .............v

Caution notices .............vi

Handling static-sensitive devices .......vi

About this book...........vii

Who should read this book .........vii

Information available on the World Wide Web . . vii

Relatedinformation...........vii

How to send your comments ........vii

Learning about the hardware .....1

Standard hardware ............1

Hardware connectors ...........1

Communicationhardware..........1

Requiredtypesofcommunicationcable....1

Monitor specifications ...........2

Powerconsumption............2

Upgrading hardware features.........2

Memory upgrade options ..........2

Setting up the hardware ........5

Startup sequence ..........7

Configuring the thin client .......9

Using the Setup Utility to configure the thin client. . 9

Resolving hardware problems.....11

Verifying hardware problems ........11

Visible hardware failure ..........12

Audio beep sequences ...........14

LEDindications.............15

Errorcodesandtextmessages........17

Understanding error messages generated by the

IBM NetVista Thin Client Setup Utility ....24

Appendix A. Replacing hardware parts 27

Replacingthelogicunit..........27

Replacing additional parts .........27

Returninghardwareparts .........30

Appendix B. Upgrading memory....31

Appendix C. CompactFlash card....33

Appendix D. Recovering the boot block

image ...............35

Appendix E. Monitor specifications . . 37 Appendix F. Connector pin information 39

Notices ..............41

Environmental Design ...........42

Product Recycling and Disposal .......42

Trademarks..............43

Electronic Emission Notices .........43

Federal Communications Commission (FCC)

Statement..............43

Glossary of abbreviations ......45

Index ...............47

Readers’ Comments — We’d Like to

Hear from You ...........49

Safety notices

Danger notices

Safety notices contain information that is related to using the IBM®NetVista thin client in a safe manner. These notices can be in the form of a danger, caution, or attention notice.

The following danger notices call attention to situations that are potentially lethal or extremely hazardous. These notices pertain throughout this book.

DANGER

To prevent a possible electrical shock during an electrical storm, do not connect or disconnect cables or station protectors for communications lines, display stations, printers, or telephones. (RSFTD003)

DANGER

To prevent a possible electrical shock from touching two surfaces with different electrical grounds, use one hand, when possible, to connect or disconnect signal cables. (RSFTD004)

DANGER

An electrical outlet that is not correctly wired could place hazardous voltage on metal parts of the system or the products that attach to the system. It is the customer’s responsibility to ensure that the outlet is correctly wired and grounded to prevent an electrical shock. (RSFTD201)

DANGER

To prevent a possible electrical shock when installing the system, ensure that the power cords for all devices are unplugged before installing signal cables. (RSFTD202)

DANGER

To prevent a possible electrical shock when adding the device to a system, disconnect all power cords, if possible, from the existing system before connecting the signal cable to that device. (RSFTD205)

DANGER

To prevent a possible electrical shock, disconnect the power cord from the electrical outlet before opening the unit. (RSFTD215)

DANGER

To reduce the risk of electrical shock use only AC power sources approved by IBM. (RSFTD216)

Caution notices

A caution notice applies to a situation that is potentially hazardous to people because of some existing condition.

Handling static-sensitive devices

When you handle components, take these precautions to avoid static electricity damage:

v Do not open static-protective packages until you are ready to install their

contents.

v Limit your movements to avoid static electricity build-up around you.

v Handle components carefully, and never touch exposed circuitry.

v Prevent others from touching components.

v Place components on static-protective packages while performing hardware

removal and installation procedures.

v Do not place components on metal surfaces.

About this book

NetVista N2200 Thin Client Reference (SA23-2804) provides information for the Type 8363 (Models Exx and Txx) IBM NetVista N2200 Thin Client, hereafter referred to as the NetVista thin client or N2200 thin client.

This publication contains information on hardware setup, software configuration and update, hardware problem resolution, hardware upgrade options, parts replacement, and ordering.

Who should read this book

The following should find the information in this publication helpful:

v Person who administers the thin client

v Hardware service organization and support organization for the thin client

Information available on the World Wide Web

You can obtain the latest version of this information at the following uniform resource locator (URL):

http://www.ibm.com/nc/pubs

This is the same URL that is printed on the cover of this document.

Related information

The following publications ship with your hardware. Refer to these publications for information that relates to your NetVista thin client:

v See the IBM NetVista Quick Setup for NetVista N2200 – Type 8363 (Model Exx or

Txx) (SA23-2806) pamphlet for quick hardware setup information and software

configuration.

v See the IBM License Agreement For Machine Code (Z125-5468) before using the thin

client.

v See IBM NetVista Thin Client Safety Information (SA41-4143) for important safety

notices.

v See IBM NetVista Thin Client Hardware Warranty - Type 8363 and Type 8364

(SA23-2802) for important hardware warranty information.

Refer to the documentation for your server-based software for information on setting up and managing your server-based software.

How to send your comments

Your feedback is important in helping to provide the most accurate and high-quality information. You can submit comments about this, or any other IBM information by mailing the readers’ comment form, located at the end of this information.

v If you are mailing comments from a country other than the United States, you

can give the form to the local IBM branch office or IBM representative for postage-paid mailing.

v If you prefer to send comments by FAX, use either of the following telephone

numbers:

– United States and Canada: 1-800-937-3430

– Other countries: 1-507-253-5192

v If you prefer to send comments electronically, use the following network

identification:

– IBMMAIL, to IBMMAIL(USIB56RZ)

– RCHCLERK@us.ibm.com

Be sure to include the following:

v The title, and publication number of the information

v The page number or topic to which your comment applies

viii

Learning about the hardware

This section provides detailed hardware information about the Type 8363 (Models Exx and Txx) NetVista thin client.

Standard hardware

The standard NetVista thin client hardware includes the following:

v 32 MB of permanent memory, which includes 3 MB dedicated to video memory

v Integrated Ethernet communication or Token-Ring communication

v 16-bit internal and external sound

v One connector for CompactFlash card

v 2 USB ports for a keyboard and other USB devices

Hardware connectors

Your NetVista thin client hardware includes standard connectors, standard pin, signal, and signal direction configurations. See “Appendix F. Connector pin information” on page 39 for details.

Figure 1. Hardware connectors

Communication hardware

The thin client hardware includes integrated Ethernet connection (Models Exx), or Token-Ring communication (Models Txx).

Required types of communication cable

The required type of cable for the Token-Ring model thin client is category 3 for 4MB ring speed operation. The required type of cable is shielded twisted pair category 4 or 5 for 16MB ring speed operation.

The required type of cable for the Ethernet model for 10MB line speed operation is category 3 or higher Unshielded Twisted Pair (UTP). The required type of cable for 100MB line speed is category 5 UTP.

Refer to “Appendix F. Connector pin information” on page 39 for communication cable specifications.

Monitor specifications

A basic video graphics adapter (VGA)-class monitor that meets the Video Electronics Standards Association (VESA) standards of refresh rate and resolution can function with the NetVista thin client. The NetVista thin client can support VESA Display Power Management Signaling (DPMS) and VESA Display Data Channel (DDC2B).

Refer to “Appendix E. Monitor specifications” on page 37 for a list of resolutions and refresh rates that the NetVista thin client can support. Your monitor may not support all resolutions and refresh rates.

Power consumption

The normal power consumption for a NetVista thin client, while running applications, is approximately 14 watts. You may see power consumption of up to 18 watts in some applications or configurations. For more information, contact an IBM account representative.

Display monitor power reduction occurs when you use the NetVista thin client with a VESA DPMS Standard monitor.

Upgrading hardware features

You can perform the following hardware procedures:

v Connect USB devices

If you plan to use peripheral USB devices with your NetVista thin client, refer to the documentation for your peripheral USB devices for information.

v Upgrade your memory

The NetVista thin client has one random access memory (RAM) slot that accepts Synchronous Dynamic Random Access Memory (SDRAM) Dual Inline Memory Modules (DIMMs). The NetVista thin client includes 32 MB of permanent RAM on the system board, and supports memory expansions of up to 288 MB by using 32, 64, 128, or 256 MB DIMMs.

“Appendix B. Upgrading memory” on page 31 provides information on how to upgrade your memory. Refer to “Replacing additional parts” on page 27 for detailed memory specifications and orderable NetVista thin client parts.

v Install a CompactFlash card

“Appendix C. CompactFlash card” on page 33 provides procedures for CompactFlash card.

Memory upgrade options

The NetVista thin client has one random access memory (RAM) slot that accepts Synchronous Dynamic Random Access Memory (SDRAM) Dual Inline Memory Modules, hereafter referred to as DIMMs. The N2200 thin client supports memory expansions of 32, 64, 128, and 256 Megabyte (MB) DIMMs.

The N2200 thin client ships with 32 MB of permanent RAM on the system board, and supports expansion to 288MB. “Appendix B. Upgrading memory” on page 31 explains the procedure for installing and removing a memory DIMM. Refer to “Appendix A. Replacing hardware parts” on page 27 for detailed memory specifications and orderable parts.

Learning about the hardware 3

Setting up the hardware

The IBM NetVista N2200 Thin Client Quick Setup (SA23-2806) pamphlet, which ships with your hardware, provides the following information. This section goes into more detail for your convenience.

Read “Safety notices” on page v before you continue with these instructions.

Unpacking the hardware

Unpack the hardware. Contact your reseller, or IBM, if you do not have these standard parts:

1 Logic unit 2 Base 3 Mouse 4 USB Keyboard 5 Power supply 6 Power cable

Options:

v If you have additional memory cards, read

“Appendix B. Upgrading memory” on page 31 first, and then continue with “Installing the support base”.

v If you would like to restrict access to the logic unit,

you can thread a security cable through tab A.

Installing the support base

Read “Safety notices” on page v before you continue with these instructions.

IBM recommends that you install the hardware in a vertical position.

1. Align the notches B on the support base C with

the holes on the bottom of the logic unit D.

2. Slide the support base C onto the bottom of the

logic unit D. To remove the support base C, lift the latch E on

the support base and slide the support base off the logic unit D.

Note: The N2200 thin client shown here is an Exx Model.

Connecting the hardware

Read “Safety notices” on page v before you continue with these instructions.

1. Connect the devices listed below to the appropriate

ports:

1 Network cable 2 USB keyboard and other USB devices (can be

attached to either USB port)

3 Mouse (connects to keyboard) 4 Headphones 5 Microphone 6 Monitor 7 Power supply and power cable

2. Ensure that the monitor cable is securely connected to

the thin client.

3. Plug any power cables into properly grounded

working electrical outlets.

Powering on the hardware

1. Power on the monitor and other devices that are

attached to the thin client.

2. Press the white power button 8 to power on the

thin client.

The thin client performs its startup sequence. See “Startup sequence” on page 7 for more information.

3. If this is the first time that you are powering on the

thin client, proceed to “Configuring the thin client” on page 9.

Startup sequence

This is a typical startup sequence of events for the NetVista thin client. If any of these events do not occur, see “Resolving hardware problems” on page 11.

1. The following devices show light-emitting diode (LED) indications:

v Logic unit (system LED and network status LED)

v Power supply

v Keyboard

v Monitor

v Any USB devices

2. The following internal hardware components initialize:

v Memory

v L1 cache

v Video memory

v Keyboard controller

3. The IBM NetVista thin client screen appears on the monitor.

Refer to “Configuring the thin client” on page 9 for more information on working with your N2200 thin client.

1. Refer to the documentation for your monitor if there is no LED indication.

2. Refer to the documentation for your USB devices if there are no LED indications.

Configuring the thin client

Before you can access applications on your server, you must configure your thin client during the initial startup. The Setup Utility helps you with the configuration.

This section provides information on the “Using the Setup Utility to configure the thin client”.

Using the Setup Utility to configure the thin client

The setup utility allows you to perform the following tasks:

v Specify your keyboard language settings

v Set the resolution and frequency of your display

v Configure your Internet Protocol (IP) settings

v Perform advanced configurations, such as changing your boot file server settings

The first time you start the thin client, you must use the initial Setup Utility to configure the thin client. The following menu is an example of a Setup Utility menu:

Figure 2. Example menu

The menu number A makes it easy to navigate through the Setup Utility. Menu numbers that begin with 2 are unique to the initial Setup Utility. The menu title B tells you which menu you are using.

Use the arrow keys to select an option from the list of available options C. After you select an option, specify a value in the corresponding value field D. Certain fields allow you to select a value by using the Page Up and Page Down keys.

Instructions and other messages (E and F) provide additional information. Error messages G inform you when you need to complete a field or correct a value before continuing.

Use the active function keys H to navigate through the Setup Utility.

To access the Setup Utility during a subsequent boot, press Esc immediately after the following message disappears:

Hardware testing in progress...

If you worked only with the Simple Configuration menu during the initial boot, then the Simple Configuration menu appears. However, if you worked with the

Advanced Configuration menu during the initial boot, then the Advanced Configuration menu appears.

Resolving hardware problems

This section provides information on verifying and resolving hardware problems.

If you cannot identify a hardware problem, you can request technical service and support by contacting IBM. You need to provide the machine type, model, and serial number of your NetVista thin client.

You can obtain additional service and support information at the following uniform resource locator (URL):

http://www.pc.ibm.com/ww/netvista/thinclient

Notes:

1. If your NetVista thin client is under warranty or a maintenance contract,

contact IBM Service and Support to obtain a customer-replaceable unit (CRU). Refer to IBM Network Station (SA23-2802) for more information.

2. To resolve software errors, follow the instructions on the error message. For

more information, contact IBM Service and Support.

3. Refer to the documentation for your monitor and USB devices for information

on resolving hardware problems that are associated with your monitor and USB devices.

™

Hardware Warranty - Type 8363 and Type 8364

Verifying hardware problems

Table 1 identifies possible hardware problem indications that can occur with the NetVista thin client during its startup sequence (see “Startup sequence” on page 7), or during normal operation.

Table 1. Hardware problem indications

Startup

Checkpoints

Power on X X X

Monitor initialization

Keyboard initialization

Welcome screen X X

If you experience any hardware problem indications, you need to verify that an easily avoidable problem is not causing the hardware problem indication. Record any hardware problem indications and a description of the problem, and then proceed with the instructions below.

These instructions ensure that you start resolving any hardware problems by resetting the power to your hardware.

Visible

hardware

failure

LED

indications

(system LED)

Audio beep

sequences

Error codes and

text messages

(NSBxxxx)

To determine the cause of NetVista thin client hardware problems, follow these steps to reset the power to your hardware:

__ 1. Power off the NetVista thin client. __ 2. Unplug the power supply from the electrical outlet. __ 3. Ensure that you properly connected all devices to the NetVista thin client.

See “Connecting your hardware” on page 6 for more information.

__ 4. Plug the NetVista thin client power supply into a properly grounded,

working electrical outlet.

__ 5. Power on the NetVista thin client. __ 6. Wait for the IBM NetVista thin client screen to appear on your monitor.

v If the IBM NetVista thin client screen appeared, and the NetVista thin

client did not indicate any hardware problems, you do not have a hardware problem.

v If the NetVista thin client indicates a hardware problem, record any

problem indications and a description of the problem. Consult Table 2 with your hardware problem information.

Table 2. Hardware problem resolution information

Hardware problem indications Where to find information

Visible hardware failure “Visible hardware failure”

Audio beep sequences “Audio beep sequences” on page 14

LED indications “LED indications” on page 15

Error codes and text messages “Error codes and text messages” on page 17

Visible hardware failure

You experience visible hardware failure during normal operation when a device that is attached to your logic unit fails to function properly. Visible hardware failure includes the following:

v A device that is attached to your logic unit fails to function at all.

For example:

– Your mouse cursor stops moving.

– Your monitor displays a blank screen.

– Characters do not display on your monitor when you type.

v A device that is attached to your logic unit does not function properly.

For example:

– Your monitor displays unreadable screens.

– Your mouse cursor does not move smoothly.

– Some keys on your keyboard do not respond correctly.

If your NetVista thin client hardware has a visible hardware failure, consult Table 3. Contact your technical support if these steps do not resolve the problem.

Table 3. Visible hardware failure

Symptom What you should do

Logic Unit

Table 3. Visible hardware failure (continued)

Symptom What you should do

The system LED does not light up when you press the white power button to power on the NetVista thin client.

Monitor

v The monitor displays a blank screen.

v The monitor displays unreadable screens.

Keyboard

1. Verify that you plugged the power

supply into a working electrical outlet.

2. Verify that the power supply LED

indicates a solid green color.

3. Reset power to the NetVista thin client

by pressing the white power button.

4. If the system LED does not work, any of

the following devices may be defective:

v Power supply

Verify that the power supply LED indicates a solid green color.

v Power cable

Substitute a properly working device for a defective device. Repeat the previous steps. See “Appendix A. Replacing hardware parts” on page 27 for more information.

5. If the system LED still does not work,

you may need to replace the NetVista thin client logic unit. See “Appendix A. Replacing hardware parts” on page 27 for more information on replacing a defective mouse.

If the problem persists after you have verified the monitor cable connections, or after you have substituted a properly working monitor, refer to the documentation for your monitor for troubleshooting information.

v The arrow keys do not respond when you

press them.

v Characters do not display on the monitor

when you type.

Mouse

1. Verify that you connected the keyboard

cable properly to the NetVista thin client.

2. If the problem persists, the keyboard

may be defective.

v Substitute a properly working

keyboard, and repeat the previous steps.

v See “Appendix A. Replacing hardware

parts” on page 27 for more information on replacing a defective keyboard.

3. If the keyboard still does not work, you

may need to replace the NetVista thin client logic unit. See “Appendix A. Replacing hardware parts” on page 27 for more information on replacing a defective logic unit.

Resolving hardware problems 13

Table 3. Visible hardware failure (continued)

Symptom What you should do

v The mouse cursor stops moving; the

mouse does not function at all.

v The mouse cursor does not move

smoothly.

Audio beep sequences

The NetVista thin client hardware utilizes both audio and visual alerts when reporting hardware problems. In the event of a hardware problem, the NetVista thin client emits audio beeps before your monitor initializes. After your monitor initializes, error codes and text messages appear on the screen (see “Error codes and text messages” on page 17).

1. Verify that you connected the mouse

cable properly to the NetVista thin client keyboard.

2. If the mouse does not work, any of the

following devices may be defective:

v Mouse

v Keyboard

Substitute a properly working device for a defective device. Repeat the previous steps. See “Appendix A. Replacing hardware parts” on page 27 for more information.

3. If the mouse still does not work, you

may need to replace the NetVista thin client logic unit. See “Appendix A. Replacing hardware parts” on page 27 for more information on replacing the defective logic unit.

Audio beep sequences can include short beeps, long beeps, and brief silent periods. Table 4 on page 15 defines the possible audio beep sequences that can occur when a hardware problem exists.

To verify that a NetVista thin client hardware problem exists, ensure that you complete the instructions in “Verifying hardware problems” on page 11.

If the NetVista thin client is not functioning properly, and it is emitting audio beep sequences, consult Table 4 on page 15. Contact your technical support if these steps do not resolve the problem.

Notes:

1. These beep sequences are in a numeric format which indicates the sequence of

the audio output.

2. Audio beep sequences do not occur after the monitor initializes.

Table 4. Audio beep sequences

Symptom What you should do

The NetVista thin client emits a 1-3-1 beep sequence, and the system LED is flashing amber.

The NetVista thin client emits a 2-3-2 beep sequence, and the system LED is flashing amber.

Memory error

1. Check or replace the memory card. Refer to

“Appendix B. Upgrading memory” on page 31 for instructions.

2. Verify that you properly connected the network

cable to the NetVista thin client network connector.

3. Power on the NetVista thin client.

4. If the problem persists, you may need to replace

the NetVista thin client logic unit. Refer to “Appendix A. Replacing hardware parts” on page 27 for information.

Video memory error

1. Verify that you properly connected the network

cable to the NetVista thin client network port.

2. Power on the NetVista thin client.

3. If the problem persists, you may need to replace

the NetVista thin client logic unit. Refer to “Appendix A. Replacing hardware parts” on page 27 for information.

LED indications

The LED indicators of the following devices maintain a solid green color during normal operation:

v Logic unit (system LED and network status LED)

v Power supply

v Monitor

v Keyboard

The network status LED indicates a solid green color during normal operation. The network status LED indicates flashing amber during network activity.

The system LED quickly flashes from amber to green during a normal power-on. The system LED indicates hardware problems in the following ways:

v Flashing green indications

v Flashing amber indications

v Steady amber indications

v Failure to function

To verify that a NetVista thin client hardware problem exists, ensure that you complete the instructions in “Verifying hardware problems” on page 11.

If the NetVista thin client is not functioning properly, and the LED indicators of the NetVista thin client hardware indicate anything other than a solid green color, consult Table 5 on page 16. Contact your technical support if these steps do not resolve the problem.

Resolving hardware problems 15

Table 5. LED indications

Symptom What you should do

The system LED fails to function after power on.

A power interruption during a software update occurs. When you power on the NetVista thin client, the system LED shows a solid green color, or a flashing amber color, and the monitor does not display any screens.

The system LED shows a solid amber color, or a flashing amber color.

The system LED flashes amber once shortly after power off.

System LED

1. Verify that you plugged the power supply into a

working electrical outlet.

2. Verify that the power supply LED indicates a

solid green color.

3. Press the white power button to reset power to

the NetVista thin client.

4. If the system LED does not work, any of the

following devices may be defective:

v Power supply

Verify that the power supply LED indicates a solid green color.

v Power cable

Substitute a properly working device for a defective device. Repeat the previous steps. Contact your reseller, or IBM, to request a replacement part (see “Replacing additional parts”

on page 27).

5. If the system LED still does not work, you may

need to replace the NetVista thin client logic unit. Contact your reseller, or IBM, to request a replacement part (see “Replacing additional parts”

on page 27).

The software on the NetVista thin client may be damaged. Contact IBM Service and Support, and refer to “Appendix D. Recovering the boot block image” on page 35 for information on recovering the software on the NetVista thin client.

1. Press the white power button to reset power to

the NetVista thin client.

2. If the system LED still shows a solid amber color,

or a flashing amber color, you may need to replace the NetVista thin client logic unit. Contact your reseller, or IBM, to request a replacement part (see “Replacing additional parts” on page 27).

The NetVista thin client hardware automatically enables Wake-On-LAN (WOL). This is not an indication of a hardware problem.

Power Supply LED

Table 5. LED indications (continued)

Symptom What you should do

The power supply LED fails to function after power on.

The monitor LED fails to function after power on.

The monitor LED shows a solid amber color, or a flashing amber color.

1. Verify that you connected the power supply to the

NetVista thin client.

2. Verify that you plugged the power supply into a

working electrical outlet.

3. If the power supply LED does not indicate a solid

green color, any of the following devices may be defective:

v Power supply

v Power cable

Substitute a properly working device for a defective device. Repeat the previous steps. Contact your reseller, or IBM, to request a replacement part (see “Replacing additional parts”

on page 27).

Monitor LED

If the problem still persists after you verified the monitor cable connections, or after you substituted a properly working monitor, refer to the documentation for your monitor for more information.

Error codes and text messages

Error codes and text messages can appear on the bottom of your screen during the startup sequence of the NetVista thin client. NSBxxxx error codes and text messages indicate only hardware problems.

To verify that a NetVista thin client hardware problem exists, ensure that you complete the instructions in “Verifying hardware problems” on page 11.

If the NetVista thin client is not functioning properly, and an error code or text message appears on your screen, consult Table 6. Contact your technical support, reseller, or IBM, if these steps do not resolve the problem.

Table 6. Error codes and text messages

Symptom What you should do

An error code or text message appears on the screen.

A boot interruption screen appears. Press F10 to reboot the NetVista thin client.

1. Record any error messages, audio beep sequences,

or LED indications, and a description of the problem.

2. Perform any actions indicated within the error

message.

3. Contact your technical support.

Table 7 on page 18 defines the error messages that can appear when you power on the NetVista thin client. This table provides information that you must only follow

Resolving hardware problems 17

under the direction of the IBM Service and IBM Support teams. For a better understanding of error messages that are generated by the setup utility, see “Understanding error messages generated by the IBM NetVista Thin Client Setup Utility” on page 24.

Table 7. NSBxxxx error codes and text messages

Error code Error message What you should do

General messages (NSB0xxxx)

NSB00030 Canceled by user. Press any key to enter the setup utility.

Main memory messages (NSB10xxx)

NSB11500 On board memory failure. Ensure that the memory is installed

properly, or replace memory (see “Appendix B. Upgrading memory” on page 31 — Installing a memory card).

NSB11510 Slot %d memory failure. Ensure that the memory is installed

properly, or replace the memory (see “Appendix B. Upgrading memory” on page 31 — Installing a memory card).

Non-volatile memory messages (NVRAM) (NSB11xxx)

NSB12500 Checksum failure for

nonvolatile memory.

NSB12510 Not able to access

nonvolatile memory.

NSB12520 Setting nonvolatile

memory to manufacturing defaults.

NSB12530 Detected reset jumper. The password has been cleared.

NSB12540 New nonvolatile memory

structure detected.

Audio messages (NSB21xxx)

NSB21500 Audio failure. Replace the thin client logic unit (see

Input, Keyboard and mouse messages (NSB3xxxx, NSB31xxx, and NSB32xxx)

NSB30500 No input device detected.

NS Boot will continue in 10 seconds.

NSB31500 Keyboard did not

respond.

NSB31510 Keyboard controller did

not respond.

NSB31520 Keyboard was not

recognized.

NSB32500 Mouse did not respond. Check the mouse cable connection.

USB messages (NSB4xxxx)

NSB40500 USB failure. Disconnect any USB devices from the thin

Re-enter setup configuration data, if different from the default values.

Replace the thin client logic unit (see “Replacing the logic unit” on page 27).

Re-enter setup configuration data, if different from the default values.

“Replacing the logic unit” on page 27).

Check the keyboard and mouse cable connections.

Check the keyboard cable connection.

Check the keyboard cable connection. If the symptom remains, replace the thin client logic unit (see “Replacing the logic unit” on page 27).

Check the keyboard cable connection.

client and restart the system. If the symptom remains, replace the thin client logic unit (see “Replacing the logic unit”

on page 27).

Table 7. NSBxxxx error codes and text messages (continued)

Error code Error message What you should do

NSB40510 USB initialization failure. Disconnect any USB devices from the thin

client and restart the system. If the symptom remains, replace the thin client logic unit (see “Replacing the logic unit”

on page 27).

CompactFlash card messages (NSB51xxx)

NSB51500 File not found on flash

card.

NSB51510 Cannot close file on flash

card.

Check the contents of the CompactFlash card.

Token Ring messages (NSB61xxx)

NSB61500 Token Ring PCI device

not detected.

Restart the thin client. If the symptom remains, replace the thin client logic unit (see “Replacing the logic unit” on page 27).

NSB61510 Token Ring PCI device

soft reset failed.

Restart the thin client. If the symptom remains, replace the thin client logic unit (see “Replacing the logic unit” on page 27).

NSB61520 Token Ring PCI device

initialization timed out.

Restart the thin client. If the symptom remains, take any actions recommended by the text messages that accompany this message. If you still cannot resolve the problem, replace the thin client logic unit (see “Replacing the logic unit” on page 27).

NSB61530 Token Ring PCI device

initialization not complete.

NSB61569 Token Ring open

command canceled due to failure.

NSB61610 Token Ring flash contents

not valid.

Adapter failed to insert into ring. Perform any actions recommended by the messages that accompany this error.

Microcode corruption. Replace the thin client logic unit (see “Replacing the logic unit” on page 27).

NSB61620 Token Ring flash contents

not valid.

Indicates stage of Token-ring adapter insertion. Watch for any messages that accompany this message.

NSB61639 Token Ring error in loop

back test phase.

Indicates stage of Token-ring adapter insertion. Watch for any messages that accompany this message.

NSB61639 Token Ring error in ring

insertion phase.

Indicates stage of Token-ring adapter insertion. Watch for any messages that accompany this message.

NSB61649 Token Ring error in

address verification phase.

Indicates stage of Token-ring adapter insertion. Watch for any messages that accompany this message.

NSB61659 Token Ring error in

neighbor notification phase.

Indicates stage of Token-ring adapter insertion. Watch for any messages that accompany this message.

Resolving hardware problems 19

Table 7. NSBxxxx error codes and text messages (continued)

Error code Error message What you should do

NSB61669 Token Ring error in

request parameters phase.

NSB61679 Source address received is

not equal to a neighbor source address.

NSB61689 Claim token received. Full duplex error. Contact the system

NSB61699 Ring purged token

received .

NSB61709 Standby monitory frame

received.

NSB61719 Full duplex insert denied. Full duplex error. Contact the system

NSB61729 Full duplex heartbeat

received too early.

NSB61739 Beacon received before

open completed.

NSB61740 Insertion timer expired. Full duplex error. Contact the system

Indicates stage of Token-ring adapter insertion. Watch for any messages that accompany this message.

Full duplex error. Contact the system administrator regarding network problems, or, switch to half duplex. If this does not resolve the problem, replace the thin client logic unit (see “Replacing the logic unit”

on page 27).

administrator regarding network problems, or, switch to half duplex. If this does not resolve the problem, replace the thin client logic unit (see “Replacing the logic unit”

on page 27).

administrator regarding network problems, or, switch to half duplex. If this does not resolve the problem, replace the thin client logic unit (see “Replacing the logic unit”

on page 27).

administrator regarding network problems, or, switch to half duplex. If this does not resolve the problem, replace the thin client logic unit (see “Replacing the logic unit”

on page 27).

Table 7. NSBxxxx error codes and text messages (continued)

Error code Error message What you should do

NSB61750 Loop back test failed. Full duplex error. Contact the system

administrator regarding network problems, or, switch to half duplex. If this does not resolve the problem, replace the thin client logic unit (see “Replacing the logic unit”

on page 27).

NSB61760 Heartbeat failed. Full duplex error. Contact the system

administrator regarding network problems, or, switch to half duplex. If this does not resolve the problem, replace the thin client logic unit (see “Replacing the logic unit”

on page 27).

NSB61770 Unexpected Token Ring

interrupt.

NSB61809 Token Ring error in full

duplex request phase.

Stray error. If the thin client does not automatically restart, restart the thin client.

Indicates stage of Token-ring adapter insertion. Watch for any messages that accompany this message.

NSB61819 Token Ring error in full

duplex loop back phase.

Indicates stage of Token-ring adapter insertion. Watch for any messages that accompany this message.

NSB61829 Token Ring error in full

duplex duplicate address phase.

NSB61839 Token Ring error in

station query phase.

Indicates stage of Token-ring adapter insertion. Watch for any messages that accompany this message.

NSB61840 Error - open function

failure.

Replace the thin client logic unit (see “Replacing the logic unit” on page 27).

NSB61850 Error - signal loss. Verify network connection.

NSB61860 Error - wire fault. Verify network connection.

NSB61870 Error - ring speed

mismatch.

Manually set the ring speed in the Local (NVRAM) settings of the setup utility, or in the IBM thin client Manager program.

NSB61880 Error - time-out. Replace the thin client logic unit (see

“Replacing the logic unit” on page 27).

NSB61890 Error - ring failure. Verify that there are no problems with the

network, and restart the thin client.

NSB61900 Error - ring beaconing. Verify that there are no problems with the

network, and restart the thin client.

NSB61910 Error - duplicate MAC

address.

Verify that the MAC address of the thin client is correctly defined.

NSB61930 Error - remove received. Ensure that you are not blocked from

entering the ring.

NSB61940 Error - no active network

monitor.

Manually set the ring speed in the Local (NVRAM) settings of the setup utility, or in the IBM thin client Manager program.

NSB61950 Error - active network

monitor contention.

Verify that there are no problems with the network, and restart the thin client.

Resolving hardware problems 21

Table 7. NSBxxxx error codes and text messages (continued)

Error code Error message What you should do

NSB61960 Error - full duplex

protocol error.

NSB61970 Unknown Token Ring

error code.

Ethernet messages (NSB62xxx)

NSB62500 Line speed automatic

negotiation failed.

NSB62510 No network device found. Replace the thin client logic unit (see

Network priority messages (NSB7xxxx)

NSB70500 DHCP, BOOTP, and Local

(NVRAM) network priority not set.

DHCP messages (NSB71xxx)

Most errors associated with DHCP are server configuration errors, contact the system

administrator and report your error

NSB71509 DHCP option %d boot

server name %s failed DNS.

NSB71515 Missing DHCP option %d

from server.

NSB71525 Missing DHCP client IP

address.

NSB71535 Missing DHCP client

directory and file name.

NSB71545 DHCP OFFER XID

different than DHCP DISCOVER XID.

NSB71555 DHCP options exceed the

maximum allowable DHCP option length.

NSB71605 DHCP offer from server

%s not valid.

BOOTP messages (NSB72xxx)

NSB72505 BOOTP options exceed

the maximum allowable BOOTP option length.

Network communication messages (NSB8xxxx)

NSB80509 Destination unreachable,

return code x%d.

NSB80519 Failed ICMP mask

request.

NSB80529 Failed ICMP router

solicitation.

Manually set the ring speed in the Local (NVRAM) settings of the setup utility, or in the IBM thin client Manager program.

Verify that there are no problems with the network, and restart the thin client. If this does not resolve the problem, replace the thin client logic unit (see “Replacing the logic unit” on page 27).

Verify that you connected the network cable to the thin client correctly.

“Replacing the logic unit” on page 27).

Verify that at least one network priority is enabled in the setup utility.

Verify that the DHCP server settings are correct.

Verify that the BOOTP server settings are correct.

Verify that there are no problems with the network, and restart the thin client.

Table 7. NSBxxxx error codes and text messages (continued)

Error code Error message What you should do

NSB80539 Domain Name Server

(DNS) error, return code

Verify that there are no problems with the network, and restart the thin client.

%d.

NSB80549 Cannot fragment data

packet, data not sent.

NSB80550 Transfer terminated by

Verify that there are no problems with the network, and restart the thin client.

Restart the thin client.

user.

TFTP messages (NSB81xxx)

NSB81509 Time-out waiting for

TFTP reply.

Restart the thin client. If this does not solve the problem, verify that you connected the network cable to the thin client.

NSB81519 TFTP error - %d %s. Watch for any messages that accompany

this message, and perform any indicated actions.

Boot file server messages (NSB83xxx)

NSB83509 Unable to load file via

boot file server protocol.

NSB83519 Cannot access boot file

from any server.

Ensure that the boot protocol agrees with your server settings in the setup utility.

Verify your configuration settings in the setup utility, and confirm the server configuration.

NSB83529 Cannot contact boot file

server x%s.

NSB83539 Cannot PING boot server

x %s.

Verify that the boot server settings are configured correctly.

Verify your configuration settings in the setup utility, and confirm the server configuration.

NSB83549 Unable to open file. Confirm the server configuration.

NSB83560 Boot file name or

directory not valid.

Verify your configuration settings in the setup utility, and confirm the server configuration.

NSB83579 Failed to boot after 1

attempt.

Verify your configuration settings in the setup utility, and confirm the server configuration.

NSB83589 Failed to boot after %d

attempts.

Verify your configuration settings in the setup utility, and confirm the server configuration.

NSB83590 Unrecognized boot file

server protocol.

NSB83600 Boot file server protocol

not specified.

NSB83619 Address resolution failed,

boot file server x%s.

Verify your configuration settings in the setup utility.

Verify your network configuration settings in the setup utility.

Verify your configuration settings in the setup utility, and confirm the server configuration.

Gateway messages (NSB84xxx)

NSB84509 Gateway address not

valid.

NSB84519 Address resolution failed,

gateway x %s.

Verify your network configuration settings in the setup utility.

Resolving hardware problems 23

Table 7. NSBxxxx error codes and text messages (continued)

Error code Error message What you should do

Client IP address messages (NSB85xxx)

NSB85509 Duplicate IP address x %s,

that is owned by %s.

NSB85519 IBM thin client IP address

not valid.

Subnet mask messages (NSB86xxx)

NSB86509 Subnet mask not valid. Verify your network configuration settings

IP address messages (NSB87xxx)

NSB87509 Address resolution failed,

IP address x %s.

NSB87519 Address resolution failed.

IP address x %s not valid.

NSB87529 IP address %s not in ARP

cache.

Remote packet messages (NSB88xxx)

NSB88500 Stopping DLL packet

replication.

Verify your network configuration settings in the setup utility, and the DHCP or BOOTP server configuration settings.

Verify your network configuration settings in the setup utility.

in the setup utility.

Verify your network configuration settings in the setup utility.

Reload the factory default settings on the thin client, and then configure the network settings in the setup utility.

Understanding error messages generated by the IBM NetVista Thin Client Setup Utility

Error messages that are generated by the IBM NetVista Thin Client Setup Utility consist of a prefix and a five digit, numeric code. The prefix for these error messages is NSB. The numeric code that follows the prefix indicates the group, sub group, message number, and message origin. For example, the error message NSB12530 indicates an error message from group 1, sub group 2, message number 53, and a message origin of 0.

Group

Error messages can be in the following groups:

v Group 0 indicates general messages.

v Group 1 indicates memory-related messages.

v Group 2 indicates multimedia messages.

v Group 3 indicates input device messages.

v Group 4 indicates universal serial bus (USB) device messages.

v Group 5 indicates storage messages.

v Group 6 indicates local area network (LAN) messages.

v Group 7 indicates network priority messages.

v Group 8 indicates network communication messages.

Sub group

You can classify error messages by the following subgroups:

v Group 1 includes the following subgroups:

Common memory messages (sub group 0).

DIMM memory messages (sub group 1).

Local (NVRAM) memory messages (sub group 2).

v Group 2 includes the following subgroups:

Common multimedia messages (sub group 0).

Audio messages (sub group 1).

Video messages (sub group 2).

v Group 3 includes the following subgroups:

Common input device messages (sub group 0).

Keyboard messages (sub group 1).

Mouse messages (sub group 2).

v Group 4 includes common USB device messages (sub group 0).

v Group 5 includes the following subgroups:

Common storage messages (sub group 0).

CompactFlash card messages (sub group 1).

v Group 6 includes the following subgroups:

Common LAN messages (sub group 0).

Token-ring messages (sub group 1).

Ethernet messages (sub group 2).

v Group 7 includes the following subgroups:

Common network priority messages (sub group 0).

DHCP messages (sub group 1).

BOOTP messages (sub group 2).

Local NVRAM) messages (sub group 3).

v Group 8 includes the following subgroups:

Common network communication messages (sub group 0).

Trivial File Transfer Protocol (TFTP) messages (sub group 1).

NFS messages (sub group 2).

Boot file server messages (sub group 3).

Gateway messages (sub group 4).

thin client IP address messages (sub group 5).

Subnet mask messages (sub group 6).

Internet Protocol (IP) address messages (sub group 7).

Remote packet messages (sub group 8).

Message number

Message numbers indicate the type of error message. For example, messages NSBXX00X to NSBXX49X are informational messages. Error messages NSBXX50X to NSBXX99X are warning and error messages.

Origin

A message origin can be 0, 5, or 9. The message NSBXXXX0 indicates a high probability of a thin client problem. The message NSBXXXX5 a high probability of a network server problem. The message NSBXXXX9 indicates that the problem can be either client or server related.

This table defines the error messages that can occur during the startup sequence of a thin client that you configured from the setup utility. These errors appear on the screen during the startup sequence. Improper configurations in the setup utility

Resolving hardware problems 25

cause these errors. For more information about setting configurations in the setup utility, see “Configuring the thin client” on page 9.

To solve configuration errors, enter the setup utility and reset all configuration options to default values. All configuration settings will be removed.

Appendix A. Replacing hardware parts

You can order IBM replacement parts for the thin client. Contact IBM or your reseller to order warranty parts and non-warranty parts. IBM provides warranty service without charge for parts during the warranty period on an exchange basis only.

If you need to return a part, refer to “Returning hardware parts” on page 30 for more information.

Replacing the logic unit

IBM replaces a defective logic unit as a complete assembly. To replace a logic unit, the customer must transfer features, such as a memory DIMM, to the replacement unit. If customers do not transfer their features, the replacement units cannot operate properly. See “Safety notices” on page v for information about handling Customer Replaceable Unit (CRU) parts.

IBM delivers CRUs to the customers for exchange, and customers return defective parts to IBM under the basic service offering. Customers should return all defective logic units with the cover assembly, and without the support base or memory DIMMs. For upgraded service offerings, a service representative delivers replacement parts, transfers features, and returns defective parts to IBM.

See “Resolving hardware problems” on page 11 to determine whether or not it is necessary to replace the thin client logic unit or any other parts. If it is necessary to replace the logic unit, find the correct part number on the right side of the thin client, near the back. The identification format is as follows, where ##X#### indicates the part number:

FRU P/N ##X####

If you cannot locate the part number for the logic unit, refer to Table 8 to determine the correct number. Warranty service terms and conditions by country apply.

Table 8. Thin client logic units

Logic Unit for Model Exx 34L4194

Logic Unit for Model Txx 34L4195

Replacing additional parts

Use the following tables to determine the correct part to replace. Warranty service terms and conditions by country apply.

Table 9. Type 8363 thin client replacement parts

Description Country Part number

Base (Mounting Stand) All Countries 03N2725

Slotted Thumbscrews All Countries 03N3882

Part description Part number

Parts associated with the Logic Unit

Table 9. Type 8363 thin client replacement parts (continued)

Description Country Part number

Power module

(see Table 10 on page 29 for part numbers)

Power module (detachable power cable not included)

Note: This thin client supports SDRAM DIMM memory that is 100MHz, 168 pin, 3.3 V,

gold tab, unbuffered, and non-parity.

Memory (32 MB SDRAM DIMM) All Countries 01K1146

Memory (64 MB SDRAM DIMM) All Countries 01K1147

Memory (128 MB SDRAM DIMM) All Countries 01K1148

Memory (256 MB SDRAM DIMM) All Countries 01K1149

TTP RJ-45 plug STP cable for connection to 9 pin D shell connector

TTP RJ-45 plug Shielded Twisted Pair (STP) cable for connection to IBM Cabling System connector

TTP RJ-45 socket adapter for connection to IBM Cabling System

TTP RJ-45 socket adapter for connection to 9 pin D shell connector

Mouse (two button) All Countries 76H0889

Keyboard Belgian UK 37L2651

Keyboard Brazilian Portuguese 37L2648

Keyboard Canadian French 37L2646

Keyboard Danish 37L2654

Keyboard Dutch 37L2655

Keyboard French 37L2656

Keyboard French Canadian 37L2645

Keyboard Finnish 37L2671

Keyboard German 37L2657

Keyboard Icelandic 37L2661

Keyboard Italian 37L2662

Keyboard Latin America (Spanish) 37L2647

Keyboard Norwegian 37L2663

Keyboard Portuguese 37L2665

Keyboard Spanish 37L2670

Keyboard Swedish 37L2671

Keyboard Swiss (French and German) 37L2672

Keyboard UK English 37L2675

All Countries 03N2662

Memory

Network cables

All Countries 60G1066

All Countries 60G1063

All Countries 73G8315

All Countries 73G8320

Mouse

Keyboards

Table 9. Type 8363 thin client replacement parts (continued)

Description Country Part number

Keyboard US English ISO9995 37L2677

Keyboard US English 37L2644

Table 10. Detachable power cables

Plug Receptacle Country

number

Detachable power cables

Argentina, Australia, New Zealand 13F9940

Part

Abu Dhabi, Austria, Belgium, Bulgaria, Botswana, Egypt, Finland, France, Germany, Greece, Iceland, Indonesia, Korea (South), Lebanon, Luxembourg, Netherlands, Norway, Portugal, Saudi Arabia, Spain, Sudan, Sweden, Turkey, Yugoslavia

Bahamas, Barbados, Bolivia, Brazil, Canada, Costa Rica, Dominican Republic, El Salvador, Ecuador, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Netherlands Antilles, Panama, Peru, Philippines, Taiwan, Thailand, Trinidad, Tobago, U.S.A. (except Chicago), Venezuela

Bahamas, Barbados, Bermuda, Bolivia, Brazil, Canada, Cayman Islands, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Korea (South), Mexico, Netherlands Antilles, Nicaragua, Panama, Peru, Philippines, Puerto Rico, Saudi Arabia, Suriname, Trinidad, Taiwan, U.S.A

Bahrain, Bermuda, Brunei, Channel Islands, Cyprus, Ghana, Hong Kong, India, Iraq, Ireland, Jordan, Kenya, Kuwait, Malawi, Malaysia, Nigeria, Oman, People’s Republic of China, Qatar, Singapore, Tanzania, Uganda, United Arab Emirates (Dubai), United Kingdom, Zambia

Bangladesh, Burma, Pakistan, South Africa, Sri Lanka

13F9979

1838574

6952301

14F0033

14F0015

Denmark 13F9997

Israel 14F0087

Chile, Ethiopia, Italy 14F0069

Appendix A. Replacing hardware parts 29

Table 10. Detachable power cables (continued)

Plug Receptacle Country

Returning hardware parts

You may not need to return all defective items to IBM. Always check the replacement part packaging for any instructions regarding the return of defective parts.

To return a defective part to IBM, pack the defective part in the packaging container of the replacement part.

Note: Customers must not ship features, such as memory DIMMs, with defective

logic units that they are returning to IBM. It is not possible for IBM to return these features back to customers.

If customers do not follow IBM shipping instructions, they may get charges for any damage to a defective part. IBM covers shipping costs on all warranted hardware and maintenance agreement hardware. Replacement parts become the customer’s property in exchange for the defective parts, which become the property of IBM.

Part

number

Liechtenstein, Switzerland 14F0051

For information on ordering thin client parts, refer to “Replacing additional parts”

on page 27.

Appendix B. Upgrading memory

See “Resolving hardware problems” on page 11 to determine whether or not it is necessary to replace the logic unit, or any other parts. For information on ordering thin client hardware parts, refer to “Replacing additional parts” on page 27.

Read “Safety notices” on page v before you continue with these instructions.

Note: The thin client shown in these procedures is an Exx Model.

Removing the logic unit

Read “Safety notices” on page v before you continue with these instructions.

1. Power off the thin client, and disconnect all cables to

the thin client.

2. Remove the two thumbscrews A at the back of the

logic unit.

3. Push the logic unit B out of the cover.

4. Lay the logic unit on a flat surface.

5. Continue with “Installing a memory card” to install a

memory card.

Installing a memory card

Complete the instructions in “Removing the logic unit”, and read “Safety notices” on page v before you continue with these instructions.

1. To remove a previously installed memory card, press

the tabs A, that are located at each end of the memory card B, out until the memory card B comes out of the memory socket C.

2. To install a memory card, align the notches on the

bottom of the memory card B with the matching notches on the memory socket C.

3. Press the memory card down into the memory socket

C. The tabs A should swing in, holding the memory card in place.

4. Continue with “Reassembling the Network Station”

on page 32.

Reassembling the thin client

Read “Safety notices” on page v before you continue with these instructions.

1. To reassemble the thin client, carefully slide the logic

unit D back into the cover, connectors first.

2. Install and tighten the two thumbscrews C at the

back of the thin client.

3. Continue with “Installing the support base” on page 5

and “Connecting your hardware” on page 6.

Appendix C. CompactFlash card

Follow these steps to verify if the CompactFlash card is installed properly.

Read “Safety notices” on page v before you continue with these instructions. Note: The thin client shown in these procedures is an Exx Model.

1. Perform Steps 1 to 4 in “Removing the logic unit” on

page 31.

2. Align the grooves on the sides of the CompactFlash

card A to the grooves of the flash card slot B. Make sure to align the grooves properly, as you can insert the CompactFlash card only one way.

3. Carefully press the CompactFlash card into the flash

card slot. To avoid hardware damage, do not force the card into the flash card slot.

4. Perform “Reassembling the Network Station” on

page 32.

Appendix D. Recovering the boot block image

This section provides instructions that should be followed only under the direction of the IBM Service and Support team. Use these instructions only if you encountered a power interruption during a software update.

Read “Safety notices” on page v before you continue with these instructions.

Note: The thin client shown in these procedures is an Exx Model.

Creating the boot block recovery CompactFlash card

Read “Safety notices” on page v before you continue with these instructions.

Perform these instructions from a properly working thin client:

1. Perform Steps 1 to 4 in “Removing the logic unit” on

page 31.

2. If a CompactFlash card is already installed, remove it

by carefully pulling out of the flash card slot. If a CompactFlash card is not installed, go to step 3.

3. Carefully insert a blank CompactFlash card into the

flash card slot. This CompactFlash card is your recovery CompactFlash card.

For more information on CompactFlash cards, see “Appendix C. CompactFlash card” on page 33.

4. Move the jumpers on headers A and B into

configuration 2.

5. Reconnect the power cable to the logic unit.

6. Power on the thin client, and wait for the system

LED to flash green.

If the system LED flashes amber, the image was not created. Repeat the procedure with another CompactFlash card.

7. Power off the thin client.

8. Remove the recovery CompactFlash card.

9. Move the jumpers back into the default configuration

1.

10. If you removed an original CompactFlash card in

step 2, reinsert it into the flash card slot. If you did not remove an original CompactFlash card in step 2, go to step 11.

11. Perform “Reassembling the Network Station” on

page 32.

12. Continue with “Reflashing the boot block from the

recovery CompactFlash card” on page 36.

Reflashing the boot block from the recovery CompactFlash card

Read “Safety notices” on page v before you continue with these instructions.

Perform these instructions using the thin client that requires the new boot block:

1. Perform Steps 1 to 4 in “Removing the logic unit” on

page 31.

2. If a CompactFlash card is already installed, remove it

by carefully pulling out of the flash card slot. If a CompactFlash card is not installed, go to step 3.

3. Carefully insert the recovery CompactFlash card into

the flash card slot.

For more information on CompactFlash cards, see “Appendix C. CompactFlash card” on page 33.

4. Move the jumpers on headers A and B into

configuration 3.

5. Reconnect the power cable to the logic unit.

6. Power on the thin client, and wait for the system

LED to flash green.

If the system LED flashes amber, the image was not copied correctly. Replace the logic unit (see “Appendix A. Replacing hardware parts” on page 27).

7. Power off the thin client.

8. Remove the recovery CompactFlash card.

9. Move the jumpers back into the default configuration

1.

10. If you removed an original CompactFlash card in

step 2, reinsert it into the flash card slot. If you did not remove an original CompactFlash card in step 2, go to step 11.

11. Perform “Reassembling the Network Station” on

page 32.

Appendix E. Monitor specifications

A basic video graphics adapter (VGA)-class monitor that meets the VESA standards of refresh rate and resolution can function with the thin client. The thin client supports VESA Display Power Management Signaling (DPMS) and VESA Display Data Channel (DDC2B). A monitor that is attached to the thin client does not require either standard. The resolution in each case is configured at the client and OS level.

Your monitor may not support all resolutions and refresh rates.

Table 11. Monitor support

High color (16 bit) and 256 color (8 bit)

Resolution (pixels) Refresh Rate (Hz)

640x480 60, 72, 75

800x600 60, 72, 75

1024x768 60, 75

256 color (8 bit)

640x480 60, 72, 75

800x600 60, 72, 75

1024x768 60, 75

1280x1024 60

Appendix F. Connector pin information

The following tables define the connector pins that are used with the thin client.

Table 12. Monitor Connector

Pin Signal Signal Direction

1 Red Video Out 2 Green Video Out 3 Blue Video Out 4 Monitor Detect 2 In 5 Ground – -6 Red Video Ground - - 7 Green Video Ground - - 8 Blue Video Ground - - 9 Not connected - - 10 Ground - - 11 Monitor Detect 0 In 12 Monitor Detect 1 / DDCSDA In / Out 13 Horizontal Sync Out 14 Vertical Sync Out 15 Monitor Detect 3 / DDCSCL In / Out Connector shell Protective Ground - - -

Table 13. RJ-45 Twisted Pair Connector

Pin Name Function

1 TPOP Transmit + 2 TPON Transmit 3 TPIP Receive + 4/5 Notused --6 TPIN Receive 7/8 Notused ---

Table 14. USB connector

Pin # Direction Description

1 Power Power (5V) for USB0 2 Bidir Data positive for USB0 3 Bidir Data negative for USB0 4 Power Ground for USB0 5 Power Power (5V) for USB1 6 Bidir Data positive for USB1 7 Bidir Data negative for USB1 8 Power Ground for USB1

Table 15. Power supply connector

Pin # Voltage+12V dc input

1 +12V dc 2 Ground 3 Ground

Notices

This information has been developed for products and services that are offered in the U.S.A. IBM may not offer the products, services, or features that are discussed in this document in other countries. Consult your local IBM representative for information on the products and services currently available in your area. Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any IBM intellectual property right may be used instead. However, it is the user’s responsibility to evaluate and verify the operation of any non-IBM product, program, or service.

IBM may have patents or pending patent applications that cover subject matter that is described in this document. The furnishing of this document does not give you any license to these patents. You can send license inquiries, in writing, to:

IBM Director of Licensing IBM Corporation North Castle Drive Armonk, NY 10504-1785 U.S.A.

For license inquiries regarding double-byte character set (DBCS) information, contact the IBM Intellectual Property Department in your country or send inquiries, in writing, to:

IBM World Trade Asia Corporation Licensing 2-31 Roppongi 3-chome, Minato-ku Tokyo 106, Japan

The following paragraph does not apply to the United Kingdom or any other country where such provisions are inconsistent with local law:

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IBM has prepared this publication for use by customer personnel for operating and planning for the specific machines indicated. IBM makes no representations that it is suitable for any other purpose.

As an Energy Star Partner, IBM has determined that the Type 8363 thin client meets the Energy Star Program guidelines for energy efficiency.

Environmental Design

The environmental efforts that have gone into the design of this product signify IBM’s commitment to improving the quality of its products and processes. Some of these accomplishments include the following:

v Elimination of the use of Class I ozone-depleting chemicals in the manufacturing

process

v Reduction in manufacturing wastes

v Increased product energy efficiency

Normal power consumption for the thin client, while running applications, is approximately 18 Watts. For more information, contact an IBM account representative.

Product Recycling and Disposal

You can recycle components, such as structural parts and circuit cards, where recycling facilities exist. IBM does not currently collect and recycle used IBM products from customers in the United States other than those products that are involved in trade-in programs. Companies are available to disassemble, reuse, recycle, or dispose of electronic products. Contact an IBM account representative for more information.

This IBM thin client contains circuit boards with lead solder. Before you dispose of this unit, remove the circuit boards, and discard them according to local regulations or recycle them where facilities exist.

Trademarks

The following terms are trademarks of International Business Machines Corporation in the United States, or other countries, or both:

AS/400 IBM NetVista Network Station

™

and all Java-based trademarks and logos are trademarks or registered

Java trademarks of Sun Microsystems, Inc. in the United States, other countries, or both.

Microsoft Microsoft Corporation in the United States, other countries, or both.

MMX is a registered trademark of Intel.

, Windows®, Windows NT®, and the Windows logo are trademarks of

Electronic Emission Notices

The following Statement applies to this IBM product. The statement for other IBM products intended for use with this product will appear in their accompanying manuals.

Federal Communications Commission (FCC) Statement

Note: This equipment has been tested and found to comply with the limits for a class B digital devices, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

v Reorient or relocate the receiving antenna.

v Increase the separation between the equipment and receiver.

v Connect the equipment into an outlet on a circuit different from that to which

the receiver is connected.

v Consult an IBM authorized dealer or service representative for help.

Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. Proper cables and connectors are available from IBM authorized dealers. IBM is not responsible for any radio or television interference caused by using other than recommended cables or connectors or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the user’s authority to operate the equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interferences, and (2) this device must accept any interferences received, including interference that may cause undesired operation.

Responsible Party:

Notices 43

International Business Machines Corporation New Orchard Road Armonk, NY 10504

Telephone: 1-919-543-2193

Industry Canada Compliance Statement

This Class B digital apparatus meets the requirements of the Canadian Interference-Causing Equipment Regulations.

Avis de conformitéàla réglementation d’Industrie Canada

Cet appareil numérique de la classe B respecte toutes les exigences du Réglement sur le matériel brouilleur du Canada.

European Community Compliance Statement

This product is in conformity with the protection requirements of EC Council Directive 89/336/EEC on the approximation of the laws of the Member States relating to electromagnetic compatibility. IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product, including the fitting of non-IBM option cards.

This product has been tested and found to comply with the limits for Class B Information Technology Equipment according to CISPR 22 / European Standard EN 55022. The limits for Class B equipment were derived for typical residential environments to provide reasonable protection against interference with licensed communication devices.

Properly shielded and grounded cables and connectors (IBM part number 75G5958 or its equivalent) must be used in order to reduce the potential for causing interference to radio and TV communications and to other electrical or electronic equipment. Such cables and connectors are available from IBM authorized dealers. IBM cannot accept responsibility for an interference caused by using other than recommended cables and connectors.

Glossary of abbreviations A

ARP. Address Resolution Protocol

BOOTP. Bootstrap Protocol

CPU. Central Processing Unit

CRU. Customer-Replaceable Unit

d.d.d.d. IP address format

DDC. Display Data Channel

DDC2B. Display Data Channel (version 2B)

DHCP. Dynamic Host Configuration Protocol

DIMM. Dual In-line Memory Module

DMA. Direct Memory Access

DNS. Domain Name Server

LAN. Local Area Network

LED. Light Emitting Diode

LLC. Logical Link Control

MAC. Medium Access Control

MB. Megabyte

MHz. Megahertz

™

MMX

MTU. Maximum Transmission Unit

. Multi-Media Instructions

NFS. Network File Server

NS. Network Station

NSB. Network Station Boot

NSBXXXXX. Network Station Boot message with

identification number (XXXXX)

DPMS. Display Power Management Signaling

EXX. Ethernet thin client with country-specific code (XX)

NVRAM. Nonvolatile Random Access Memory

OS. Operating System

FRU. Field Replaceable Unit

IBM. International Business Machines

ICMP. Internet Control Message Protocol

ID. Identification

IEEE. Institute of Electrical and Electronics Engineers

IP. Internet Protocol

IRQ. Interrupt Request

PCI. Peripheral Component Interconnect

PMR. Problem Management Record

POST. Power On Self Test

RAM. Random Access Memory

RAP. Remote Authentication Protocol

RIF. Routing Information Field

RFS. Remote File Server

SDRAM. Synchronous Dynamic Random Access Memory

SGRAM. Synchronous Graphic Random Access Memory

TCP/IP. Transmission Control Protocol / Internet Protocol

TFTP. Trivial File Transfer Protocol

TXX. Token-ring thin client with country-specific code

(XX)

UDP. User Datagram Protocol

URL. Uniform Resource Locator

USB. Universal Serial Bus

VESA. Video Electronics Standards Association

VM. Virtual Machine

Index A

additional parts

replacing 27

book, about this vii book, who should read this vii boot block image 35

recovering 35

cable

required types of communication 1 caution notices vi comments, how to send your vii communication

cable, required types of 1 CompactFlash card 33 configuring

N2200 9

using the setup utility 9 connector pins 1, 39

danger notices v devices

handling static-sensitive vi

error messages

group 24

message number 25

origin 25

sub group 24 error messages generated by the IBM

NetVista Thin Client Setup Utility, understanding 24

hardware

boot block image 35

communication cables 1

CompactFlash card 33

connectors 1

detailed information 1

display resolutions 2

ethernet 1

hardware procedures 2

memory 31

monitor specifications 2

ports 1

power consumption 2

power reduction 2

problem indications 11

hardware (continued)

refresh frequency 2 resolving problems 11 returning parts 30 setting up 5 type and model 1 upgrading memory 2, 31 USB devices 2

verifying problems 11 hardware, standard 1 hardware features

memory upgrade 2

USB devices 2 hardware parts 30

replacing 27 hardware problems

audio beep sequences 14

error codes and text messages 17

LED indications 15

visible hardware failure 12

information, related vii

keyboards

replacing 27

logic unit

replacing the 27

memory

replacing 27

upgrade options 2 memory upgrade 31 monitor

display resolutions 2

refresh frequency 2

specifications 2 monitor specifications 37 mouse

replacing 27

N2200

boot block image 35

CompactFlash card 33

configuring 9

hardware 1

hardware parts 30

hardware problems 11

memory 31

returning parts 30

N2200 (continued)

setting up 5

startup sequence 7 network cables 1 notices

caution vi

danger v

safety v

options

memory upgrade 2

parts

replacing additional 27

replacing hardware 27 power consumption 2 power on 7

startup sequence 7 power supply

replacing 27

replacing additional parts 27 replacing hardware parts 27 replacing the logic unit 27 resolving problems 11 returning hardware parts 30

safety notices v setup utility 9

navigation 9

understanding error messages

generated by the IBM NetVista Thin Client 24

Setup Utility

example menu 9 startup sequence 7 static-sensitive devices, handling vi

troubleshooting 11

upgrade

options, memory 2 utility

setup 9

verifying problems 11

Web, information available on the World

Wide vii

World Wide Web, information available

on the vii

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IBM NetVista N2200 Reference Manual

Specifications and Main Features

Frequently Asked Questions

User Manual