IBM NetVista Quick Reference
NetVista
™
Quick Reference
Inside:
- Safety, warranty, and other notices
- Computer setup
- Software recovery
- Troubleshooting and diagnostics
- IBM help and service
NetVista
™
Quick Reference
Note
Before using this information and the product it supports, be sure to read “Safety
notices” on page v, Appendix A, “Warranty information” on page 31, and
Appendix B, “Notices” on page 49.
Second Edition (October 2002)
© Copyright International Business Machines Corporation 2002. All rights reserved.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by
GSA ADP Schedule Contract with IBM Corp.
Contents
Safetynotices.....................v
Lithium battery notice ...................vi
Modem safety information .................vii
Lasercompliancestatement.................viii
Additional help .....................xi
Chapter 1. Arranging your workspace .............1
Comfort........................1
Using wireless keyboards and USB connectors ...........3
Chapter 2. Setting up your computer .............5
Turningonpower....................10
Finishingthesoftwareinstallation...............10
Completing important tasks .................10
Installing other operating systems ...............11
Shutting down the computer ................11
Recording your computer information .............11
Chapter 3. Recovering software ...............13
Performing a software recovery................13
Solvingrecoveryproblems.................14
Recovering or installing device drivers .............15
Chapter 4. Troubleshooting and diagnostics ..........17
Basictroubleshooting...................17
IBM Enhanced Diagnostics .................20
Errorcodes......................21
POST beep codes ....................22
Chapter 5. Getting information, help, and service.........25
Getting information ...................25
Getting help and service ..................25
Purchasing additional services ................29
Appendix A. Warranty information ..............31
Warranty period.....................31
Warranty service and support ................35
IBM Statement of Limited Warranty Z125-4753-06 8/2000 .......37
Appendix B. Notices ...................49
Television output notice ..................50
© Copyright IBM Corp. 2002 iii
Trademarks......................50
Electronic emissions notices .................51
Federal Communications Commission (FCC) and telephone company
requirements.....................54
Power cord notice ....................57
iv Quick Reference
Safety notices
DANGER
Electrical current from power, telephone, and communication cables is
hazardous.
To avoid a shock hazard:
v Do not connect or disconnect any cables or perform installation,
maintenance, or reconfiguration of this product during an electrical storm.
v Connect all power cords to a properly wired and grounded electrical
outlet.
v Connect to properly wired outlets any equipment that will be attached to
this product.
v When possible, use one hand only to connect or disconnect signal cables.
v Never turn on any equipment when there is evidence of fire, water, or
structural damage.
v Disconnect the attached power cords, telecommunications systems,
networks, and modems before you open the device covers, unless
instructed otherwise in the installation and configuration procedures.
v Connect and disconnect cables as described in the following table when
installing, moving, or opening covers on this product or attached devices.
To connect:
1. Turn everything OFF.
2. First, attach all cables to devices.
3. Attach signal cables to connectors.
4. Attach power cords to outlet.
5. Turn device ON.
To disconnect:
1. Turn everything OFF.
2. First, remove power cords from outlet.
3. Remove signal cables from connectors.
4. Remove all cables from devices.
DANGER
Le courant électrique provenant de l’alimentation, du téléphone et des câbles
de transmission peut présenter un danger.
Pour éviter tout risque de choc électrique :
v Ne manipulez aucun câble et n’effectuez aucune opération d’installation,
d’entretien ou de reconfiguration de ce produit au cours d’un orage.
v Branchez tous les cordons d’alimentation sur un socle de prise de courant
correctement câblé et mis à la terre.
© Copyright IBM Corp. 2002 v
v Branchez sur des socles de prise de courant correctement câblés tout
équipement connecté à ce produit.
v Lorsque cela est possible, n’utilisez qu’une seule main pour connecter ou
déconnecter les câbles d’interface.;
v Ne mettez jamais un équipement sous tension en cas d’incendie ou
d’inondation, ou en présence de dommages matériels.
v Avant de retirer les carters de l’unité, mettez celle-ci hors tension et
déconnectez ses cordons d’alimentation, ainsi que les câbles qui la relient
aux réseaux, aux systèmes de té lécommunication et aux modems (sauf
instruction contraire mentionnée dans les procédures d’installation et de
configuration).
v Lorsque vous installez, que vous déplacez, ou que vous manipulez le
présent produit ou des périphériques qui lui sont raccordés, reportez-vous
aux instructions ci-dessous pour connecter et déconnecter les différents
cordons.
Connexion:
1. Mettez les unités hors tension.
2. Commencez par brancher tous les
cordons sur les unités.
3. Branchez les câbles d’interface sur des
connecteurs.
4. Branchez les cordons d’alimentation
sur des prises.
5. Mettez les unités sous tension.
Déconnexion:
1. Mettez les unités hors tension.
2. Débranchez les cordons d’alimentation
des prises.
3. Débranchez les câbles d’interface des
connecteurs.
4. Débranchez tous les câbles des unités.
Lithium battery notice
CAUTION:
Danger of explosion if battery is incorrectly replaced.
When replacing the battery, use only IBM Part Number 33F8354 or an
equivalent type battery recommended by the manufacturer. The battery
contains lithium and can explode if not properly used, handled, or disposed of.
Do not:
v Throw or immerse into water
v Heat to more than 100°C (212°F)
v Repair or disassemble
Dispose of the battery as required by local ordinances or regulations.
ATTENTION
vi Quick Reference
Danger d’explosion en cas de remplacement incorrect de la batterie.
Remplacer uniquement par une batterie IBM de type ou d’un type équivalent
recommandé par le fabricant. La batterie contient du lithium et peut exploser
en cas de mauvaise utilisation, de mauvaise manipulation ou de mise au rebut
inappropriée.
Ne pas :
v Lancer ou plonger dans l’eau
v Chauffer à plus de 100°C (212°F)
v Réparer ou désassembler
Mettre au rebut les batteries usagées conformément aux règlements locaux.
Modem safety information
To reduce the risk of fire, electrical shock, or injury when using telephone
equipment, always follow basic safety precautions, such as:
v Never install telephone wiring during a lightning storm.
v Never install telephone jacks in wet locations unless the jack is specifically
designed for wet locations.
v Never touch uninsulated telephone wires or terminals unless the telephone
line has been disconnected at the network interface.
v Use caution when installing or modifying telephone lines.
v Avoid using a telephone (other than a cordless type) during an electrical
storm. There may be a remote risk of electric shock from lightning.
v Do not use the telephone to report a gas leak in the vicinity of the leak.
Consignes de sécurité relatives au modem
Lors de l’utilisation de votre matériel téléphonique, il est important de
respecter les consignes ci-après afin de réduire les risques d’incendie,
d’électrocution et d’autres blessures :
v N’installez jamais de cordons téléphoniques durant un orage.
v Les prises téléphoniques ne doivent pas être installées dans des endroits
humides, excepté si le modèle a été conçu à cet effet.
v Ne touchez jamais un cordon téléphonique ou un terminal non isolé avant
que la ligne ait été déconnectée du réseau téléphonique.
v Soyez toujours prudent lorsque vous procédez à l’installation ou à la
modification de lignes téléphoniques.
v Si vous devez téléphoner pendant un orage, pour éviter tout risque de choc
électrique, utilisez toujours un téléphone sans fil.
Safety notices vii
v En cas de fuite de gaz, n’utilisez jamais un téléphone situé à proximité de la
fuite.
Laser compliance statement
Some IBM Personal Computer models are equipped from the factory with a
CD-ROM drive or a DVD-ROM drive. CD-ROM drives and DVD-ROM drives
are also sold separately as options. CD-ROM drives and DVD-ROM drives are
laser products. These drives are certified in the U.S. to conform to the
requirements of the Department of Health and Human Services 21 Code of
Federal Regulations (DHHS 21 CFR) Subchapter J for Class 1 laser products.
Elsewhere, these drives are certified to conform to the requirements of the
International Electrotechnical Commission (IEC) 825 and CENELEC EN 60 825
for Class 1 laser products.
When a CD-ROM drive or a DVD-ROM drive is installed, note the following
handling instructions.
CAUTION:
Use of controls or adjustments or performance of procedures other than
those specified herein might result in hazardous radiation exposure.
Removing the covers of the CD-ROM drive or DVD-ROM drive could result in
exposure to hazardous laser radiation. There are no serviceable parts inside the
CD-ROM drive or DVD-ROM drive. Do not remove the drive covers.
Some CD-ROM drives and DVD-ROM drives contain an embedded Class 3A
or Class 3B laser diode. Note the following statement.
DANGER
Laser radiation when open. Do not stare into the beam, do not view directly with
optical instruments, and avoid direct exposure to the beam.
DANGER:
Certains modèles d’ordinateurs personnels sont équipés d’origine d’une unité
de CD-ROM ou de DVD-ROM. Mais ces unités sont également vendues
séparément en tant qu’options. L’unité de CD-ROM/DVD-ROM est un
appareil à laser. Aux État-Unis, l’unité de CD-ROM/DVD-ROM est certifiée
conforme aux normes indiquées dans le sous-chapitre J du DHHS 21 CFR
relatif aux produits à laser de classe 1. Dans les autres pays, elle est certifiée
être un produit à laser de classe 1 conforme aux normes CEI 825 et CENELEC
EN 60 825.
viii Quick Reference
Lorsqu’une unité de CD-ROM/DVD-ROM est installée, tenez compte des
remarques suivantes:
ATTENTION: Pour éviter tout risque d’exposition au rayon laser, respectez
les consignes de réglage et d’utilisation des commandes, ainsi que les
procédures décrites.
L’ouverture de l’unité de CD-ROM/DVD-ROM peut entraîner un risque
d’exposition au rayon laser. Pour toute intervention, faites appel à du
personnel qualifié.
Certaines unités de CD-ROM/DVD-ROM peuvent contenir une diode à laser
de classe 3A ou 3B. Tenez compte de la consigne qui suit:
DANGER
Rayonnement laser lorsque le carter est ouvert. Évitez toute exposition directe des
yeux au rayon laser. Évitez de regarder fixement le faisceau ou de l’observer à l’aide
d’instruments optiques.
Safety notices ix
x Quick Reference
Additional help
This Quick Reference provides the information for installing your IBM
®
computer and starting the operating system. This publication also includes
basic troubleshooting information, software recovery procedures, help and
service information, and warranty information.
The User Guide for your computer has information about installing optional
hardware. This Portable Document Format (PDF) file is available through
Access IBM on your computer desktop. Use Adobe Acrobat Reader to read and
print your User Guide for use when installing optional hardware.
Access IBM is on your desktop or click Start → Access IBM to learn more
details about the following topics:
v Using your computer
v Installing hardware options
v Connecting communication cables
v Troubleshooting common problems
v Registering your computer
If you have Internet access, you can get the most up-to-date hints, tips,
Frequently Asked Questions, and discussion forums, as well as the User Guide
for your computer from the World Wide Web. For computer service
technicians, the Hardware Maintenance Manual is also available. To access any of
this information, point your browser to http://www.ibm.com/pc/support/.
Type your machine type and model number in the Quick Path field, and click
Go.
© Copyright IBM Corp. 2002 xi
xii Quick Reference
Chapter 1. Arranging your workspace
To get the most from your computer, arrange both the equipment you use and
your work area to suit your needs and the kind of work you do. Your comfort
is of foremost importance, but light sources, air circulation, and the location of
electrical outlets also can affect the way you arrange your workspace.
Comfort
Although no single working position is ideal for everyone, here are a few
guidelines to help you find a position that suits you best.
Sitting in the same position for a long time can cause fatigue. A good chair can
make a big difference. The backrest and seat should adjust independently and
provide good support. The seat should have a curved front to relieve pressure
on the thighs. Adjust the seat so that your thighs are parallel to the floor and
your feet are either flat on the floor or on a footrest.
When using the keyboard, keep your forearms parallel to the floor and your
wrists in a neutral, comfortable position. Try to keep a light touch on the
keyboard and your hands and fingers relaxed. You can change the angle of the
keyboard for maximum comfort by adjusting the position of the keyboard feet.
Viewing Distance
Lower
Back
Support
Seat
Height
Adjust the monitor so the top of the screen is at, or slightly below, eye level.
Place the monitor at a comfortable viewing distance, usually 51 to 61 cm (20 to
24 in.), and position it so you can view it without having to twist your body.
Also position other equipment you use regularly, such as the telephone or a
mouse, within easy reach.
© Copyright IBM Corp. 2002 1
Glare and lighting
Position the monitor to minimize glare and reflections from overhead lights,
windows, and other light sources. Even reflected light from shiny surfaces can
cause annoying reflections on your monitor screen. Place the monitor at right
angles to windows and other light sources, when possible. Reduce overhead
lighting, if necessary, by turning off lights or using lower wattage bulbs. If you
install the monitor near a window, use curtains or blinds to block the sunlight.
You might have to adjust the Brightness and Contrast controls on the monitor
as the room lighting changes throughout the day.
Where it is impossible to avoid reflections or to adjust the lighting, an antiglare
filter placed over the screen might be helpful. However, these filters might
affect the clarity of the image on the screen; try them only after you have
exhausted other methods of reducing glare.
Dust buildup compounds problems associated with glare. Remember to clean
your monitor screen periodically using a soft cloth moistened with a
nonabrasive liquid glass cleaner.
Air circulation
Your computer and monitor produce heat. The computer has a fan that pulls in
fresh air and forces out hot air. The monitor lets hot air escape through vents.
Blocking the air vents can cause overheating, which might result in a
malfunction or damage. Place the computer and monitor so that nothing blocks
the air vents; usually, 51 mm (2 in.) of air space is sufficient. Also, make sure
the vented air is not blowing on someone else.
Electrical outlets and cable lengths
The location of electrical outlets and the length of power cords and cables that
connect to the monitor, printer, and other devices might determine the final
placement of your computer.
When arranging your workspace:
v Avoid the use of extension cords. When possible, plug the computer power
cord directly into an electrical outlet.
v Keep power cords and cables neatly routed away from walkways and other
areas where they might get kicked accidentally.
For more information about power cords, see “Power cord notice” on page 57
of this book.
2 Quick Reference
Using wireless keyboards and USB connectors
Some models of the Rapid Access III Keyboard and the Rapid Access III
Wireless Keyboard have USB connectors at the rear of the keyboard. You can
use these USB connectors for small devices that have their own power supply.
USB devices that require power must be connected to the front or rear of the
computer.
The IBM Rapid Access III Wireless Keyboard and ScrollPoint
®
Wireless Mouse
come with an IBM Dual Wireless Receiver. Connect the receiver into one of the
USB connectors at the front or rear of the computer. The Rapid Access Wireless
Keyboard and the ScrollPoint Wireless Mouse operate with this receiver.
If your keyboard and mouse come with software and documentation, use and
refer to that information when installing your keyboard and mouse.
Important
When using wireless devices, be certain that no items are placed between
the device and the receiver. Items left between the wireless receiver and
the device might interfere with wireless function.
Notes:
1. Cable connectors for USB devices fit only one way. They cannot be
connected incorrectly.
2. Do not place the IBM Dual Wireless Receiver on top of the power supply.
Chapter 1. Arranging your workspace 3
4 Quick Reference
Chapter 2. Setting up your computer
Note: Your computer might not have all of the connectors that are described in
this chapter.
Use the following information when setting up your computer. Look for the
small connector icons on the back of your computer.
If your computer cables and connector panel have color-coded connectors,
match the color of the cable end with the color of the connector. For example,
match a blue cable end with a blue connector, a red cable end with a red
connector.
1. Check the position of the voltage-selection switch on the rear of the
computer. Use a ballpoint pen to slide the switch, if necessary.
v If the voltage supply range is 90–137 V ac, set the switch to 115 V.
v If the voltage supply range is 180–265 V ac, set the switch to 230 V.
2. Your keyboard cable might have a standard keyboard connector1 or a
Universal Serial Bus (USB) connector2. Connect the keyboard cable to
the appropriate keyboard connector.
3. Your mouse cable might have a standard mouse connector1 or a USB
connector 2. Connect the mouse cable to the appropriate mouse
connector.
© Copyright IBM Corp. 2002 5
4. If you have the IBM Dual Wireless Receiver, connect the receiver into one
of the USB connectors at the front or rear of the computer. Arrange the
IBM Rapid Access III Wireless Keyboard and ScrollPoint Wireless mouse
in a position which will be comfortable for you.
5. Connect the monitor cable to the monitor connector on the computer.
v If you have a Standard Video Graphics Array (SVGA) monitor, connect
the cable to the connector as shown.
Note: If your model has two monitor connectors, be sure to use the
connector on the accelerated graphics port (AGP) adapter.
v If you have a digital video interface (DVI) monitor, connect the cable to
the connector as shown.
6. If you have a modem, connect the modem using the following
instructions.
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1 Use this dual connection on the back of the computer to set up your modem.
2 Attach one end of the telephone cable to the telephone and the other end to the
telephone connector on the back of the computer. Attach one end of the modem
cable to the modem connector on the back of the computer and the other end to
the telephone outlet.
3 In some cases, a splitter or converter is required to attach the cables to the
telephone outlet, as shown at the top of this illustration. You can also use the
splitter without the telephone, as shown at the bottom of the illustration.
6 Quick Reference
7. If you have audio devices, attach them using the following instructions.
For more detailed information about speakers, see steps 8 and 9.
1 Audio line-in This connector receives audio signals from an external audio
2 Audio line-out This connector sends audio signals from the computer to external
3 Microphone Use this connector to attach a microphone to your computer when
4 Headphone Use this connector to attach headphones to your computer when
device, such as a stereo system.
devices, such as powered stereo speakers.
you want to record sound or if you use speech-recognition
software.
you want to listen to music or other sounds without disturbing
anyone. This connector might be located on the front of the
computer.
8. If you have powered speakers with an ac adapter, use the following
instructions.
a. Connect the cable that runs between the speakers, if necessary. On
some speakers, this cable is permanently attached.
b. Connect the ac adapter cable to the speaker.
c. Connect the speakers to the computer.
d. Connect the ac adapter to the ac power source.
9. If you have unpowered speakers with no ac adapter, use the following
instructions.
Chapter 2. Setting up your computer 7
a. Connect the cable that runs between the speakers, if necessary. On
some speakers, this cable is permanently attached.
b. Connect the speakers to the computer.
10. Connect any additional devices that you have. Your computer might not
have all connectors that are shown.
1
3
9
4
1
3
9
4
8 Quick Reference
1 USB Use these connectors to attach a device that requires a Universal
2 Serial Use this connector to attach an external modem, serial printer, or
3 S-video Use this connector to attach a television set that has an S-Video
4 Parallel Use this connector to attach a parallel printer or any other device
5 Ethernet Use this connector to attach the computer to an Ethernet-type local
Serial Bus (USB) connection, such as a USB scanner, printer, or
personal digital assistant (PDA).
other device that uses a 9-pin serial connector.
connector. This connector is present on some high-performance
video adapters.
that requires a 25-pin parallel connection.
area network or to a cable modem.
Important
To operate the computer within FCC limits when it is
connected to an Ethernet network, use a Category 5 Ethernet
cable.
6 MIDI/joystick Use this connector to attach a joystick, gamepad, or a musical
7 IEEE 1394 This connector is sometimes called Firewire because it transmits
8 S/PDIF The S/PDIF connector enables you to connect consumer digital
instrument digital interface (MIDI) device such as a MIDI
keyboard.
data rapidly. There are two types of IEEE 1394 connectors: the
4-pin and the 6-pin. IEEE 1394 offers connection to several types of
consumer electronics, including digital audio devices and scanners.
equipment such as digital audio tape (DAT) devices, CD drives,
and other S/PDIF-compatible devices.
11. Connect the power cords to properly grounded electrical outlets.
Note: For more information about connectors, see Access IBM on your
computer desktop.
Chapter 2. Setting up your computer 9
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