IBM NETCOOL 4.3-W User Manual

Tivoli

Document Revision R2E1

Netcool®/Proviso® 4.3-W

IBM

Cisco IP Telephony Technology Pack User’s Guide

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Contents

Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xix

Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xix

Chapter 1: Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

How is the Data Collected? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Inventory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Collection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

How is the Data Processed and Loaded into the Database? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

CME Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

How is the Data Reported? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Chapter 2: Supported Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Reporter Sets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Reporter Set Tree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

CCM Server Quality Resource Detail Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

CCM Server Quality Resource . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

CCM Sql Server Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

CCM Sql Server Resource Detail Chart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

CCM Sql Server Resource . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

CDR Call Distribution Detail Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

CDR Call Distribution Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

CDR Call Distribution Resource . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

CDR Quality Detail Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

CDR Quality Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

CDR Quality Resource. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

CDR Utilization Detail Chart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

CDR Utilization Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

CDR Utilization Resource . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

CDR VoiceMail Usage Detail Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

CDR VoiceMail Usage Resource . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

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Contents

Cluster Call Distribution Detail Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Cluster Call Distribution Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Cluster Call Distribution Resource. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Cluster Erlang-B Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Cluster IP vs Legacy Detail Cha rt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Cluster IP vs Legacy Resource . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Cluster Quality Detail Chart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Cluster Quality Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Cluster Quality Resource . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Cluster Utilization Detail Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Cluster Utilization Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Cluster Utilization MLH Resource. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Cluster Utilization Resource. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Cluster VoiceMail Usage Detail Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Cluster VoiceMail Usage Resource. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Errors on Cluster by Codec . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Gatekeeper Availability Resource Detail Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Gatekeeper Availability Resource. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Gatekeeper Device Quality Resource Detail Chart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Gatekeeper Device Quality Resource. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Gatekeeper Interface Availability Resource Detail Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Gatekeeper Interface Availability Resource . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Gatekeeper Interface Utilization Resource Detail Chart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Gatekeeper Interface Utilization Resource . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Global VOIP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

K-Factor Detail Chart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

K-Factor Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

K-Factor Resource . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Media Device Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Media Device Resource Detail Chart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Media Device Resource . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Perfmon Active Calls Detail Chart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Perfmon Active Calls Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Perfmon Active Calls Resource . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Perfmon MOH Detail Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Perfmon MOH Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

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Contents

Perfmon MOH Resource . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Perfmon PSTN Detail Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Perfmon PSTN Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Perfmon PSTN Resource. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Perfmon Security Detail Chart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Perfmon Security Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Perfmon Security Resource . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

PSTN Gateway Availability Resource Detail Chart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

PSTN Gateway Availability Resource . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

PSTN Gateway Device DS0 Usage Detail Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

PSTN Gateway Device Quality Resource Detail Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

PSTN Gateway Device Quality Resource . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

PSTN Gateway DSP Card Resource Detail Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

PSTN Gateway DSP Card Resource . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

PSTN Gateway E1/T1 Availability Resource Detail Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

PSTN Gateway E1/T1 Interface Utilization Resource Detail Chart. . . . . . . . . . . . . . . . . . . . . . . . . . 92

PSTN Gateway E1/T1 Interface Utilization Resource . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

PSTN Gateway E1/T1Availability Resource. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Top 10 CDR Call Completion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Top 10 CDR Call Duration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Top 10 CDR K-Factor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Top 10 CDR Number of Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Top 10 CDR Number of Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Top 10 Cluster Call Completion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Top 10 Cluster Number of Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Top 10 Cluster Number of Errors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Top 10 E1/T1 Utilization Resource . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Chapter 3: Devices and Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Summary of Device Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Categories of Service Reporting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Services and Device s M o nitored . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Sources of Collected Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Collecting CDR and CMR Data with Cisco CallManager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Troubleshooting Note for SQL Requests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Collecting CDR, CMR, and Perfmon Data with Cisco Unified Call Manager . . . . . . . . . . . . . . 115

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Pre-Requisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

SNMP Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Cisco CallManager Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Supported MIBs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Chapter 4: Element and Sub-Element Properties. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

AP_ifType . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

CDRclusterId . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

CDRcustomerId . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

CDRsiteId . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

cdrType . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

clusterId. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

customerId. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Element.NAME . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Element.STATE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

FAMILY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

NAME. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

siteId . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

STATE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

VoIPCallMgrClusterId . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

VoIPCallMgrCustomerId . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

VoIPCallMgrDSPMaxChannel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

VoIPCallMgrFileSystemName . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

VoIPCallMgrGatewayIpAddress . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

VoIPCallMgrGatewayName. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

VoIPCallMgrGatewayType. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

VoIPCallMgrMediaDeviceIpAddress. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

VoIPCallMgrMediaDeviceName . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

VoIPCallMgrMediaDeviceType . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

VoIPCallMgrProcessName. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

VoIPCallMgrSerialOrDsp. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

VoIPCallMgrServerDescr . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

VoIPCallMgrServerId . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

VoIPCallMgrServerVersion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

VoIPCallMgrSqlDbName. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

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VoIPDeviceType. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Chapter 5: Defined Resources. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .151

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Cisco IP Telephony Technology Pack Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Sub-Element Types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Tables of Sub-Element Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Chapter 6:Sub-Element Grouping Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

NOC Grouping. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Global Customer View Branch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

IP Telephony Call Detail Record Branch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

Infrastructure Br anch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Sub-Element Collect Grouping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Chapter 7: Collection Formulas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .175

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

Data Collection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Formulas and Metrics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Formula Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

AttendantConsoleClientsOnline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

AttendantConsoleClientsRegistered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

AuthenticatedCallsActive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

AuthenticatedPartiallyRegisteredPhone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

AuthenticatedRegisteredPhones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

Availability (percent) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

BRIChannelsActive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

BRISpansInService . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

CallDuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

CallsActive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

CallsInProgress . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

CauseCallRejected. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

CauseChannelUnacceptable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

CauseDestinationOutOfOrder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

CauseInvalidNumberFormat . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

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CauseMisdialedTrunkPrefix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

CauseNetworkOutOfOrder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

CauseNoAnswerFromUser. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

CauseNoChannelAvailable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

CauseNoRouteToDestination. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

CauseNoRouteTransitNetwork . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

CauseNoUserResponding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

CauseNumberChanged. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

CauseOther . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

CauseResourceUnavailable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

CauseSubscriberAbsent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

CauseSwitchCongestion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204

CauseTemporaryFailure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

CauseUnassignedNumber. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

CauseUserBusy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

CCM CPU Utilization (percent) (avg last 5 mn) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208

CCM Media Device Registration Availability (percent). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

CCM Physical Memory Utilization (pe rc ent). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

CCM Registered CTI Devices (Nb) (Gauge). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

CCM Registered Devices (Nb) (Gauge). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212

CCM Registered Gateways (Nb) (Gauge) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

CCM Registered Media Devices (Nb) (Gauge ) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

CCM Registered Phones (Nb) (Gaug e) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215

CCM Registered VoiceMail Devices (Nb) (Gauge). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216

CCM Rejected Devices (Nb) (Gauge) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

CCM SQL Server Availability percentage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218

CCM SQL Server Cache Hit ratio (per cent) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

CCM SQL Server free buffers (Nb). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220

CCM SQL Server number active user connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221

CCM SQL Server number of blocked users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222

CCM SQL Server number of locks blocking processes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223

CCM SQL Server number of locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224

CCM SQL Server number of pending rw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225

CCM SQL Server Total number of Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226

CCR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227

Cluster Erlang . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228

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Cluster Number of Direct VoiceMail Calls (Nb). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229

Cluster Percentage of Company Calls (percent) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230

Cluster Percentage of Drop Calls (percent). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231

Cluster Percentage of Normal Call Clearing (percent) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232

Cluster Percentage of Packet Lost (percent) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233

Cluster Percentage of Successful Calls (percent). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234

Cluster Percentage of TollBypass Calls (percent) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235

Cluster Total Hours of Traffic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236

Cluster Total Number of Company Calls (Nb). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237

Cluster Total Number of Company IP Calls (Nb) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238

Cluster Total Number of Company LegacyPBX Calls (Nb). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239

Cluster Total Number of External Calls (Nb). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240

Cluster Total Number of Normal Call Clearing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241

Cluster Total Number of Outgoing External Calls (Nb) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242

ClusterBlocking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243

ClusterCallDuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244

ClusterCauseCallRejected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245

ClusterCauseChannelUnaccep table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246

ClusterCauseDestinationOutOfOrder. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247

ClusterCauseInvalidNumberFormat . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248

ClusterCauseMisdialedTrunkPrefix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249

ClusterCauseNetworkOutOfOrder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250

ClusterCauseNoAnswerFromUser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251

ClusterCauseNoChannelAvailable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252

ClusterCauseNoRouteToDestination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253

ClusterCauseNoRouteTransitNetwork . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254

ClusterCauseNoUserResponding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255

ClusterCauseNumberChanged. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256

ClusterCauseOther . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257

ClusterCauseResourceUnavailable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258

ClusterCauseSubscriberAbsent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259

ClusterCauseSwitchCongestion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260

ClusterCauseTemporaryFailure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261

ClusterCauseUnassignedNumber. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262

ClusterCauseUserBusy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263

ClusterDropCall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264

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ClusterErlangB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265

ClusterErlang. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 266

ClusterForwardToVoiceMail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267

ClusterIncomingCall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268

ClusterInternalCall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269

ClusterInternationalCal l . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270

ClusterIntersiteIPCall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271

ClusterIntersiteLegacyPBXCall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272

ClusterIntrasiteIPCall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273

ClusterIntrasiteLegacyPBXCall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274

ClusterJitter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275

ClusterLatency. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276

ClusterLines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277

ClusterLocalCall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278

ClusterLongDistanceCall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279

ClusterMOS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280

ClusterNbPacketsLost. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 281

ClusterNbPacketsReceived. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282

ClusterNbPacketsSent. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283

ClusterOffNetCall. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284

ClusterOnNetCall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285

ClusterShortCall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 286

ClusterSuccessfulCall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287

ClusterTollBypassCall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288

ClusterTotalCall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289

ClusterTotalHoursOfTraffic. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290

ClusterUnsuccessfulCall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291

ClusterVoicemailCallDuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292

ClusterVoiceMailCall. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 293

ClusterVoicemailPackets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 294

CS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295

DropCall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296

DSP Card Availability (percent) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297

DSP Card Resource Utilization (percent) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 298

EncryptedCallsActive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299

EncryptedPartiallyRegisteredPhones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300

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EncryptedRegisteredPhones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301

ForwardToVoiceMail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 302

FXOPortsActive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 303

FXOPortsInService . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 304

FXSPortsActive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 305

FXSPortsInService . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 306

Gatekeeper Buffer Utilization (percent ) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 307

Gatekeeper Call Setup Quality (percent) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 308

Gatekeeper CPU Utilization (percent) (avg last 5 mn) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 309

Gatekeeper ICMP Inbound Errors (percent) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 310

Gatekeeper ICMP Outbound Er rors (percent). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 311

Gatekeeper Packet Errors (Nb) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 312

Gatekeeper Total Number of Admission Rejects (Nb) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313

Gatekeeper Total Number of Admission Requests (Nb) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 314

Gatekeeper Total Number of Concurrent Calls (Nb) (Gauge) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 315

Gatekeeper Total Number of Location Rejects (Nb) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 316

Gatekeeper Total Number of Location Requests (Nb). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 317

Gatekeeper Total Number of Registered EndPoints (Nb). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 318

Gatekeeper Total Packets (Nb) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 319

GatewayCallsActive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 320

H323CallsActive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 321

H323CallsInProgress . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 322

HuntlistCallsActive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 323

HuntlistCallsInProgress . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 324

ICR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 325

ICRmx. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 326

Inbound Loss (percent) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 327

Incoming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 328

Interface Availability (percent) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 329

Interface Availability (percent) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 330

Interface Availability (percent) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 331

Interface Bandwidth Utilization In (percent) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 332

Interface Bandwidth Utilization In (percent) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 333

Interface Bandwidth Utilization Out (percent) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 334

Interface Bandwidth Utilization Out (percent) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 335

Interface Packet Loss (percent) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 336

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Interface Packet Loss (percent) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 337

Interface Throughput In (kbps) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 338

Interface Throughput In (kbps) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 339

Interface Throughput Out (k bps) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 340

Interface Throughput Out (k bps) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 341

Internal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 342

International . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 343

IntersiteIPCall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 344

IntersiteLegacyPBXCall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 345

IntrasiteIPCall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 346

IntrasiteLegacyPBXCall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 347

isCallee. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 348

isCaller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 349

Jitter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 350

Latency. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 351

Local . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 352

LongDistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 353

MLQKav . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 354

MLQK. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 355

MLQKmn . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 356

MOHMulticastResourceActive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 357

MOHMulticastResourceAvailable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 358

MOHTotalMulticastResources. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 359

MOHTotalUnicastResources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 360

MOHUnicastResourceActive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 361

MOHUnicastResourceAvailable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 362

MOS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 363

NbPacketsLost . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 364

NbPacketsReceived . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 365

NbPacketsSent. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 366

OffNet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 367

OnNet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 368

Outbound Loss (percent) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 369

Percentage of Company Calls (percent) CME(Bulk) VOIP Cisco . . . . . . . . . . . . . . . . . . . . . . . . . . . 370

Percentage of Drop Calls (percent) CME(Bulk) VOIP Cisco . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 371

Percentage of Packet Lost (percent) CME(Bulk) VOIP Cisco. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 372

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Percentage of Successful Calls (Nb) CME(Bulk) VOIP Cisco. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 373

Percentage of TollBypass Calls (percent) CME(Bulk) VOIP Cisco. . . . . . . . . . . . . . . . . . . . . . . . . . 374

PSTN Gateway Active DS0 Channels (Nb) (Gauge) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 375

PSTN Gateway Active DS0 Channels (Nb) (Gauge) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 376

PSTN Gateway Active DS0 Channels (Nb) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 377

PSTN Gateway Call Setup Quality (percent) (Successful / Total) . . . . . . . . . . . . . . . . . . . . . . . . . . . 378

PSTN Gateway Call Setup Quality (percent) (successful / Total) . . . . . . . . . . . . . . . . . . . . . . . . . . . 379

PSTN Gateway Call Setup Quality (percent) (successful / unsuccessful) . . . . . . . . . . . . . . . . . . . . . 380

PSTN Gateway DS1 Active DS0 Channels (Nb) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 381

PSTN Gateway ICMP Inbound Errors (percent). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 382

PSTN Gateway ICMP Outbound Errors (percent) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 383

PSTN Gateway Network Errors (percent) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 384

PSTN Gateway Packet Discards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 385

PSTN Gateway Total Active DS0 Channels (Nb) (Gauge) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 386

PSTN Gateway Total Call Signaling Errors (Nb) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 387

PSTN Gateway Total Calls per minute (calls/mn) (sum of all DS0s) . . . . . . . . . . . . . . . . . . . . . . . . 388

PSTN Gateway Total Number Calls Rejected (Nb) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 389

PSTN Gateway Total Number of Calls (Nb) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 390

PSTN Gateway Total Number of Calls (sum of all DS0s) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 391

PSTN Gateway Total Number of Calls per mn (Calls/mn) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 392

PSTN Gateway Total Number of Calls per mn (Calls/mn) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 393

PSTN Gateway Total Number of Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 394

PSTN Gateway Total Number of Successful Calls (Nb) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 395

PSTN Gateway Total Number of Successful Calls (Nb) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 396

PSTN Gateway Total Number of Successful Calls (Nb) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 397

PSTN Gateway Total Number of Unsuccessful Calls (Nb) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 398

PSTN Gateway Total Packets per Second. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 399

SCS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400

ShortCall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 401

SIPCallsActive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 402

SIPCallsInProgress . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 403

SNMP Availability (percent) (avg last hour) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 404

SNMP Availability (percent) (avg last hour) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 405

SNMP Availability (percent) (avg last hour) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 406

SNMP Availability (percent) (avg last hour) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 407

SNMP Response Time (ms) (avg last hour) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 408

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SNMP Response Time (ms) (avg last hour). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 409

SNMP Response Time (ms) (avg last hour). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 410

SNMP Unavailable (percent) (avg last hour) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 411

SuccessfulCall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 412

T1ChannelsActive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 413

T1SpansInService . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 414

TollbypassCallDuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 415

TollBypassCall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 416

Total Number of Calls (Nb) CME(Bulk) VOIP Cisco . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 417

Total Number of Outgoing External Calls (Nb) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 418

Total Number of VoiceMail Direct Calls (Nb) CME(Bulk) VOIP Cisco. . . . . . . . . . . . . . . . . . . . . . 419

UnsuccessfulCall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 420

VoicemailCallDuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 421

VoiceMailCall. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 422

VoicemailPackets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 423

Chapter 8: Discovery Formulas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 425

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 425

Netcool/Proviso Discovery Formula Tree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 425

Discovery Formula Stru cture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 426

The Results Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 426

CCM_Gateway_Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 427

CCM_Media_Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 428

CCM_Server_Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 429

CCM_Server_FileSystem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 430

CCM_Server_Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 431

CCM_Server_Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 432

CCM_Server_SqlDatabase . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 433

Gatekeeper_Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 434

PSTN_Gateway_Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 435

PSTN_Gateway_DSP_Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 437

Appendix A: Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 439

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 439

Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 439

Configure the Technology Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 440

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Other Tasks and Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 455

Verifying Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 455

Appendix B: UBA Parameters Reference (443, Topology Editor). . . . . . . . . . . . . . . . . . . . . 457

UBA Parameters Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 457

Appendix C: Template File Reference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .485

Pack-Specific UBA Parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 485

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xviii Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W

Preface

This manual describes the Netcool/Proviso Cisco IP Telephony Technology Pack, focusing on the Cisco IP
Telephony environment. Specifically, the manual describes the reports for displaying information about the
devices and technologies that operate in the Cisco IP T elephony environment. The manual also describes the data
collection model, properties, resources, collection formulas, and metrics that the Cisco IP Telephony T echnology
Pack provides to create the associated reporter sets.

Note: This technology pack supports the Cisco CallManager (CCM) environment and its new implementation,

the Cisco Unified Call Manager (CUCM) environment. Where this guide refers to Cisco CallManager or CCM,
it also applies to Cisco Unified Call Manager (CUCM), unless an explicit distinction is made.

Audience

The audiences for this manual are the network administration engineers at IBM customer sites who will install,
configure, and use the Cisco IP Telephony Technology Pack as part of their Netcool/Proviso installation. IBM
Professional Services engineers may also find this manual useful.

To install and use the Cisco IP Telephony Technology Pack, you should have a working knowledge of the
following subjects:

• Netcool/Proviso DataMart

• TCP/IP networks

• Telecom network management

• Administration of the operating system
The audiences should also be familiar with the specific technology that the Cisco IP Telephony Technology Pack

deals with, in this case Cisco IP Telephony.

Organization

This guide is organized as follows:

• Chapter 1, Introduction

Provides a general introduction to technology packs.

• Chapter 2, Supported Reports

Provides information about the reports that the Cisco IP Telephony Technology Pack provides for each
device operating in the Cisco IP Telephony environment.

• Chapter 3, Devices and Services

Describes the devices and services that the Cisco IP Telephony Technology Pack supports.

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Preface

• Chapter 4, Element and Sub-Element Properties

Describes the properties that the Cisco IP Telephony Technology Pack discovers during the inventory
process.

• Chapter 6, Sub-Element Grouping Rules

Describes the sub-element collection grouping rules and the NOC repor ting grouping rules that the Cisco
IP Telephony Technology Pack defines.

• Chapter 5, Defined Resources

Provides information about the elements and sub-elements that the technology pack defines in the Proviso
database.

• Chapter 7, Collection Formulas

Provides information about the SNMP and bulk collection formulas included in the Cisco IP Telephony
Technology Pack.

• Chapter 8, Discovery Formulas

Provides information about the Discovery formulas that the Cisco IP Telephony T ec hnology Pack pro vides
for devices operating in the Cisco IP Telephony environment.

• Appendix A, Configuration

Describes how to configure the Cisco IP Telephony Technology Pack.

• Appendix B, UBA Parameters Reference (443, Topology Editor)

Provides Unix reference pages for each of the pack-specific UBA parameters supp lied with the XSD file for
the Cisco IP Telephony Technology Pack.

• Appendix C, Template File Reference

Explains the edits (using a text editor) that need to be made to pack-specific UBA parameters delivered in
the pack’s template file.

The Netcool/Proviso Product Suite

Netcool/Proviso is made up of the following components:

• Netcool/Proviso DataMart is a set of management, configuration and troubleshooting GUIs that the

Netcool/Proviso System Administrator uses to define policies and configuration, as well as verify and
troubleshoot operations.

• Netcool/Proviso DataLoad provides flexible, distributed data collection and data import of SNMP and

non-SNMP data to a centralized database.

• Netcool/Proviso DataChannel aggregates the data collected through Netcool/Proviso DataLoad for use

by the Netcool/Proviso DataView reporting functions. It also processes on-line calculations and detects real­time threshold violations.

• Netcool/Proviso DataView is a reliable application server for on-demand, web-based network reports.

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Preface

• Netcool/Proviso Technology Packs extend the Netcool/Proviso system with service-ready reports for

network operations, business development, and customer viewing.

The following figure shows the different Netcool/Proviso modules.

Figure 1: Netcool/Proviso Modules

DataLoad
collects
network data.

DataChannel
computes
aggregations
and stores data
in DataMart.

DataMart
provides data
management
and applications.

DataView
produces and
manages reports.

Netcool/Proviso documentations consists of the following:

• release notes

• configuration recommendations

•user guides

• technical notes

• online help
The documentation is available for viewing and downloading on the infocenter at:

http://publib.boulder.ibm.com/infocenter/tivihelp/v8r1/index.jsp?topic=/com.ibm.netcool_proviso.doc/welcome.htm

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Preface

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Chapter 1: Introduction

This chapter discusses the following topics:

Topic Page

Overview 1

How is the Data Collected? 1

How is the Data Processed and Loaded into the Database? 2

How is the Data Reported? 3

Overview

Netcool/Proviso Technology Packs are individually installed modules that contain discovery, grouping,
collection, and reporting instructions created by T ec hnology Pack dev elopers or Professional Services personnel
for a specific network technology or network equipment provider, such as Cisco IP Telephony.

Once installed, a Technology Pack “programs” Netcool/Proviso to inventory and group specific network
resources, perform mathematical calculations on raw or aggregated data streams collected from these resources ,
and produce key performance monitoring metrics that are stored on the Netcool/Proviso database. R eporter sets
designed for each Tec hnology Pack query the database for this information and display the results on a web portal
in the form of specialized report tables, graphs, and charts.

This chapter provides an overview of how T echnology Packs work with Netcool/Proviso to collect, process , load,
and report data from a network environment.

How is the Data Collected?

Inventory

After a Netcool/Proviso Technology Pack has been installed, an inventory process must be r u n so that the
Technology Pack’s target network resources can be identified and modeled within Netcool/Proviso as sub­elements. Sub-ele ments must be cr eated before da ta from any netw ork resource can be collected, processed, and
stored in the database.

How sub-elements are discovered depends on whether the target resources are SNMP resources or non-SNMP
resources:

• For SNMP network resources , a T echnology Pack provides a discovery formula. Discovery formulas are used
to evaluate network resources, determine which resources become sub-elements, and set values for items
defined as properties in the for mula. Once all the sub-elements have been discovered and created in the
database, the inventory process organizes the sub-elements according to the grouping rules provided by a

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Chapter 1: Introduction

Technology Pack. The grouping rules use the properties and values defined within inventory formulas or
adaptor design files to filter the sub-elements into their appropriate collection or reporting groups.

• For non-SNMP network resources, a Te c hnology Pac k provides a Bulk Adaptor Design File. Bulk Adaptor

Design Files define how data fields that reside in files generated by network resources are used to create sub­elements and set values for items defined as properties.

During the database synchronization phase of the inventory process, the list of discovered sub-elements is
compared to what exists in the database. Newly discovered sub-elements are assigned a resource identifier (RID)
and timestamp, and the database uses both items to create a new entry for the sub-element to reflect the known
state of the network inventory.

Collection

Following the completion of the inventory process, Netcool/Proviso is ready to collect performance data for a
Technology Pack’s target network resources. A Technology Pack provides Netcool/Proviso with collection
formulas that instruct a DataLoad collector resid ing in a DataChannel to collect specific types of performance
data against a particular sub-element.

The types of collection formulas applied to the data depend on whether the sub-element is an SNMP resource
or non-SNMP resource:

• For SNMP network resources, a Technology Pack provides SNMP collection formulas. SNMP collection

formulas instruct the SNMP Collector to take the data gathered during a specified collection interval,
perform some mathematical operation on the data, and output the result as a performance metric.

• For non-SNMP network resources , a Technology Pack provides Bulk collection formulas . A Bulk collection

formula, unlike an SNMP collection formula, has no executable instructions. A Bulk collection formula
consists of a metric name that is mapped by the Bulk Adaptor Design File to a statistic that resides in the
input file generated by a network resource.

Either type of collection formula outputs a metric and corresponding unique metric identifier (MID) that are
passed along the DataChannel to the Complex Metric Engine for processing.

How is the Data Processed and Loaded into the Database?

The Complex Metric Engine (CME) is a component in the DataChannel that performs calculations on data
gathered by the SNMP or Bulk collectors deployed in a network. These calculations include the following:

• Pre-defined formulas that are provided by a Technology Pack

• User-defined formulas created using the CME Formula API

• Time aggregations for sub-elements
In addition to performing calculations on the data stream in the DataChannel, the CME also buffers and sorts

metric records according to their RIDs and MIDs to optimize ho w the data and metrics are stored in the database.

2 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W

Chapter 1: Introduction

CME Operation

The CME is designed to work with data that is gathered over the space of one hour. Within that hour, there are
several distinct phases that characterize the operation of the CME:

• Loading Phase

• Building Phase

• Processing Phase

• Output Phase

Loading Phase

During the beginning of each hour, the CME creates a new netw ork configuration model based on the inv entory
structure that exists in the database at that time. This model is used as a snapshot of the network environment
and serves as the basis for all metric processing for the entire duration of the hour. At the end of the hour, the
CME polls the database for any changes that have been made to the inventory and creates a new network
configuration model for the next hour.

As the CME reloads its configuration hourly, any metrics produced by sub-elements following the last polling
period are rejected by the CME until the beginning of the next hour.

Building Phase

Once the current configuration model has been built, the CME creates a table of sub-elements and metrics that
are expected for the current hour. The CME uses the RIDs and MIDs to build the table and determine which
metrics should be arriving from the collectors. The table also specifies how resources are related, and determines
if there are any CME formulas that must be applied to a sub-element’s metrics once the data is gathered.

Processing Phase

Whenever new data arrives at the CME, it is evaluated and stored in the appropriate ta ble location, along with any
Resource Aggregation information. Once the input and processing dependencies for a metric in the table have
been met, the CME processes the metrics and stores the data until the end of the hour.

Output Phase

At the end of the current hour, the CME outputs everything in memory to the Hourly and Daily Loaders. The
data sent to the database loaders includes the sorted data for the current hour, and resource and group
aggregations for each of the processing periods up to the current time. The Hourly Loader computes group and
resource aggregations, while the Daily Loader creates metric statistics and inserts the data into the database.

How is the Data Reported?

The data collected, processed, and stored in the database by Netcool/Proviso is organized and output for
customers using reporter sets that are designed by developers and Professional Services personnel for a specific
Technology Pack.

Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 3

Chapter 1: Introduction

A Tec hnology Pack reporter set is a related group of reports that provide performance information on a specific
set of devices or resources that exist in a network. Each report consists of a series of queries that retriev e related
sub-elements and their corresponding metrics from the database using the RIDs and MIDs assigned during the
inventory and collection processes. The retrieved results are then organized within the report and are displayed
on a web portal in the form of tables, graphs, and charts.

A Technology Pack provides a variety of reports and charts, including:

• Resource Summary Reports (RSTs) (sometimes referred to as Resource Summary Tables) aggregate data

across time for an individual sub-element and defi ne t h e s ta tistics that are relevant for a measure of its
network performance.

• Group Summary Reports (GSTs) (sometimes referred to as Group Summary Tables) aggregate data across

both time and sub-elements, and define the statistics that are relev ant for a measure of netw ork performance
for a group of resources.

• Detail Charts (DCs) display raw data for a metric that has been aggregated for an individual sub-element over

a particular period of time.

• Dashboards display a series of abbreviated tables and charts that provide an overall summary of the metrics

collected for the target network resource supported by the Technology Pack.

• Timeseries charts present time series information, where the x axis is time and the y axis is the data value.

• TopN reports list the N highest values during a specified time range for a specific m etric.

• Resource Distribution charts (often referred to as pie charts) show the distribution of resources across

specific ranges. Typically, a legend for the Resource Distribution chart appears in the report.

• Resource Over Threshold Tables (RTTs) display a list of resources that have violated their threshold for a

specific metric. T ypically , users na vigate to an RTT from a Group Summary Table (GST), using the threshold
overflow cell navigation link.

• Ratio charts show the relationship of a single metric among different resources or a single resource among

different metrics.

4 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W

NOTES

Chapter 1: Introduction

Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 5

Chapter 1: Introduction

6 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W

Chapter 2: Supported Reports

This chapter discusses the following topics:

Topic Page

Overview 7

Reporter Sets 7

Reports 9

Overview

The Cisco IP Telephony T ec hnology Pack supplies a set of reports suitable for displaying information about the
devices and activity associated with the Cisco IP Telephony environment.

Reports contain metrics that are generated by the formulas that this technology pack provides. Metric names are
the same as the names of the formulas that generate them. For information about a metric that is listed for a
particular report, see the description of the associated formula in the collection formula chapter of this guide.

This chapter includes information to help you navigate to a particular report on the DataView portal. This
navigation path is the same as the path where the report has been deployed through the DataMart Resource
Editor. Note, however, that some reports are not explicitly deployed on the portal navigation path. You can
display such a report by "drilling down" to it from other reports.

For information about understanding report types, creating reports, configuring reports, viewing and working
with reports, and deploying reports, see the
assumes an understanding of the report-related topics discussed in the

Netcool/Proviso DataView User’s Guide. This Tec hnology Pack User’ s Guide

Netcool/Proviso DataView User’s Guide.

Reporter Sets

Reporter Set Tree

This technology pack provides the reporter sets listed below. The list presents the reporter sets as they appear in
the DataView Navigator tree structure:

AP Cisco VOIP Pack
...Global Customer Reports
...Call Detail Record

......Cluster

......Extension

......K-Factor

......Codec

Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 7

Chapter 2: Supported Reports

...Infrastructure

......CallManager Server

......PSTN Gateway

.........Interface

.........Device

.........DSP Card

......Media Devices

......Gatekeeper

.........Device

.........Interface

......Perfmon

8 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W

Reports

This technology pack provides the following reports:

CCM Server Quality Resource
CCM Server Quality Resource Detail Chart
CCM Sql Server Group
CCM Sql Server Resource
CCM Sql Server Resource Detail Chart
CDR Call Distribution Detail Chart
CDR Call Distribution Group
CDR Call Distribution Resource
CDR Quality Detail Chart
CDR Quality Group
CDR Quality Resource
CDR Utilization Detail Chart

Chapter 2: Supported Reports

CDR Utilization Group
CDR Utilization Resource
CDR VoiceMail Usage Detail Chart
CDR VoiceMail Usage Resource
Cluster Call Distribution Detail Chart
Cluster Call Distribution Group
Cluster Call Distribution Resource
Cluster Erlang-B Group
Cluster IP vs Legacy Detail Chart
Cluster IP vs Legacy Resource
Cluster Quality Detail Chart
Cluster Quality Group
Cluster Quality Resource
Cluster Utilization Detail Chart
Cluster Utilization Group
Cluster Utilization MLH Resource
Cluster Utilization Resource
Cluster VoiceMail Usage Detail Chart
Cluster VoiceMail Usage Resource
Errors on Cluster by Codec
Gatekeeper Availability Resource

Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 9

Chapter 2: Supported Reports

Gatekeeper Availability Resource Detail Chart
Gatekeeper Device Quality Resource
Gatekeeper Device Quality Resource Detail Chart
Gatekeeper Interface Availability Resource
Gatekeeper Interface Availability Resource Detail Chart
Gatekeeper Interface Utilization Resource
Gatekeeper Interface Utilization Resource Detail Chart
Global VOIP
K-Factor Detail Chart
K-Factor Group
K-Factor Resource
Media Device Group
Media Device Resource
Media Device Resource Detail Chart
Perfmon Active Calls Detail Chart
Perfmon Active Calls Group
Perfmon Active Calls Resource
Perfmon MOH Detail Chart
Perfmon MOH Group
Perfmon MOH Resource
Perfmon PSTN Detail Chart
Perfmon PSTN Group
Perfmon PSTN Resource
Perfmon Security Detail Chart
Perfmon Security Group
Perfmon Security Resource
PSTN Gateway Availability Resource
PSTN Gateway Availability Resource Detail Chart
PSTN Gateway Device DS0 Usage Detail Chart
PSTN Gateway Device Quality Resource
PSTN Gateway Device Quality Resource Detail Chart
PSTN Gateway DSP Card Resource
PSTN Gateway DSP Card Resource Detail Chart
PSTN Gateway E1/T1 Availability Resource Detail Chart
PSTN Gateway E1/T1 Interface Utilization Resource
PSTN Gateway E1/T1 Interface Utilization Resource Detail Chart

10 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W

PSTN Gateway E1/T1Availability Resource
Top 10 CDR Call Completion
Top 10 CDR Call Duration
Top 10 CDR K-Factor
Top 10 CDR Number of Calls
Top 10 CDR Number of Errors
Top 10 Cluster Call Completion
Top 10 Cluster Number of Calls
Top 10 Cluster Number of Errors
Top 10 E1/T1 Utilization Resource

The reports in this technolog y pack are described on the following pages.

Chapter 2: Supported Reports

Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 11

Chapter 2: Supported Reports

CCM Server Quality Resource Detail Chart

Description

Detail chart showing CallManager cluster and server quality.

Reporter Set

CallManager Server

Tables and Charts

Charts: Resource Time Series Chart (4 of 8 implemented)

Metric Ratio Chart (2 of 2 implemented)

Metrics Used in Report

CCM CPU Utilization (percent) (avg last 5 mn)
CCM Physical Memory Utilization (percent)
CCM Registered CTI Devices (Nb) (Gauge)
CCM Registered Devices (Nb) (Gauge)
CCM Registered Gateways (Nb) (Gauge)
CCM Registered Media Devices (Nb) (Gauge)
CCM Registered Phones (Nb) (Gauge)
CCM Registered VoiceMail Devices (Nb) (Gauge)
CCM Rejected Devices (Nb) (Gauge)

Navigation Path

This report is not deployed on the portal navigation path during the initial configuration of the technology pack.
To display this report, drill down to it from another report or deploy it with the DataMart Resource Editor.

Drills Down To

None.

Drilled Down From

CCM Server Quality Resource

12 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W

CCM Server Quality Resource

Description

Resource summary chart showing CallManager cluster and server quality.

Reporter Set

CallManager Server

Tables and Charts

Tables: Resource Summary Table (1 of 1 implemented)
Charts: Resource Distribution Chart (2 of 2 implemented)

Metrics Used in Report

CCM CPU Utilization (percent) (avg last 5 mn)

Chapter 2: Supported Reports

CCM Physical Memory Utilization (percent)
CCM Registered Devices (Nb) (Gauge)
CCM Rejected Devices (Nb) (Gauge)

Navigation Path

Navigation path on the DataView portal:
NOC Reporting > VOIP > Cisco > Infrastructure > CCM Server > %(VoIPCallMgrClusterId)

Drills Down To

CCM Server Quality Resource
CCM Server Quality Resource Detail Chart

Drilled Down From

CCM Server Quality Resource
CCM Sql Server Group
Global VOIP

Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 13

Chapter 2: Supported Reports

CCM Sql Server Group

Description

Group summary chart showing CallManager SQL server usage.

Reporter Set

CallManager Server

Tables and Charts

Tables: Group Summary Table (1 of 2 implemented)
Charts: Resource Distribution Chart (2 of 2 implemented)

Metrics Used in Report

CCM CPU Utilization (percent) (avg last 5 mn)
CCM SQL Server free buffers (Nb)
CCM SQL Server number active user connections
CCM SQL Server number of blocked users
CCM SQL Server number of locks
CCM SQL Server number of pending rw
CCM SQL Server Total number of Pages

Navigation Path

Navigation path on the DataView portal:
NOC Reporting > VOIP > Cisco > Infrastructure > CCM Server

Drills Down To

CCM Server Quality Resource
CCM Sql Server Resource

Drilled Down From

None.

14 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W

CCM Sql Server Resource Detail Chart

Description

Detail chart showing CallManager SQL server usage.

Reporter Set

CallManager Server

Tables and Charts

Charts: Resource Time Series Chart (6 of 8 implemented)

Metric Ratio Chart (1 of 2 implemented)

Metrics Used in Report

CCM SQL Server Availability percentage

Chapter 2: Supported Reports

CCM SQL Server number active user connections
CCM SQL Server number of blocked users
CCM SQL Server number of locks blocking processes
CCM SQL Server number of locks
CCM SQL Server number of pending rw
CCM SQL Server Total number of Pages

Navigation Path

This report is not deployed on the portal navigation path during the initial configuration of the technology pack.
To display this report, drill down to it from another report or deploy it with the DataMart Resource Editor.

Drills Down To

None.

Drilled Down From

CCM Sql Server Resource

Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 15

Chapter 2: Supported Reports

CCM Sql Server Res o urce

Description

Resource summary chart showing CallManager SQL server usage.

Reporter Set

CallManager Server

Tables and Charts

Tables: Resource Summary Table (1 of 1 implemented)
Charts: Resource Distribution Chart (2 of 2 implemented)

Metrics Used in Report

CCM SQL Server Availability percentage
CCM SQL Server Cache Hit ratio (percent)
CCM SQL Server free buffers (Nb)
CCM SQL Server number active user connections
CCM SQL Server number of blocked users
CCM SQL Server number of locks
CCM SQL Server number of pending rw
CCM SQL Server Total number of Pages

Navigation Path

Navigation path on the DataView portal:
NOC Reporting > VOIP > Cisco > Infrastructure > CCM Server > %(VoIPCallMgrClusterId)

Drills Down To

CCM Sql Server Resource
CCM Sql Server Resource Detail Chart

Drilled Down From

CCM Sql Server Group
CCM Sql Server Resource

16 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W

Chapter 2: Supported Reports

CDR Call Distribution Detail Chart

Description

Detail chart showing the specific sub-element call distribution based on information collected through CDRs and
CMRs.

Reporter Set

Extension

Tables and Charts

Charts: Resource Time Series Chart (6 of 8 implemented)

Metric Ratio Chart (2 of 2 implemented)

Metrics Used in Report

Incoming
Internal
International
Local
LongDistance
OffNet
OnNet
SuccessfulCall
Total Number of Outgoing External Calls (Nb)
UnsuccessfulCall

Navigation Path

This report is not deployed on the portal navigation path during the initial configuration of the technology pack.
To display this report, drill down to it from another report or deploy it with the DataMart Resource Editor.

Drills Down To

None.

Drilled Down From

CDR Call Distribution Resource

Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 17

Chapter 2: Supported Reports

CDR Call Distribution Group

Description

Group summary chart showing the specific sub-element call distribution based on information collected through
CDRs and CMRs.

Reporter Set

Extension

Tables and Charts

Tables: GroupSummary (1 implemented)
Charts: Ratio (2 implemented)

Metrics Used in Report

Incoming
Internal
International
Local
LongDistance
Total Number of Outgoing External Calls (Nb)

Navigation Path

Navigation path on the DataView portal:
NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Extensions > By Cluster
NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Extensions > By Site
NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Path Group

Drills Down To

CDR Call Distribution Resource

Drilled Down From

None.

18 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W

Chapter 2: Supported Reports

CDR Call Distribution Resource

Description

Resource summary chart showing the specific sub-element call distribution based on information collected
through CDRs and CMRs.

Reporter Set

Extension

Tables and Charts

Tables: Resource Summary Table (1 of 1 implemented)
Charts: Ratio Chart (2 of 2 implemented)

Metrics Used in Report

Incoming
Internal
International
Local
LongDistance
Total Number of Outgoing External Calls (Nb)

Navigation Path

Navigation path on the DataView portal:
NOC Reporting > VOIP > Cisco > IP Telephony Call Detail R ecord > Extensions > By Cluster > %(clusterId)
NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Extensions > By Customer >

%(customerId)
NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Extensions > By Site > %(siteId)
NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Media Gateways > By Cluster >

%(clusterId)
NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Media Gateways > By Customer >

%(customerId)
NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Media Gateways > By Site > %(siteId)
NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Paths > By Cluster > %(clusterId)
NOC Reporting > VOIP > Cisco > IP T elephony Call Detail R ecord > Paths > By Customer > %(customerId)
NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Extensions > By Cluster >

%(CDRclusterId)

Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 19

Chapter 2: Supported Reports

NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Extensions > By Customer >
%(CDRcustomerId)

NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Extensions > By Site > %(CDRsiteId)
NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Media Gateways > By Cluster >

%(CDRclusterId)
NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Media Gateways > By Customer >

%(CDRcustomerId)
NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Media Gateways > By Site >

%(CDRsiteId)
NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Paths > By Clus ter > %(CDRclusterId)
NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Paths > By Customer >

%(CDRcustomerId)

Drills Down To

CDR Call Distribution Detail Chart

Drilled Down From

CDR Call Distribution Group

20 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W

Chapter 2: Supported Reports

CDR Quality Detail Chart

Description

Detail chart showing the specific sub-element quality based on information collected through Call Detail records
(call signaling) and Call Maintenance Records.

Reporter Set

Extension

Tables and Charts

Charts: Resource Time Series Chart (6 of 8 implemented)

Metric Ratio Chart (2 of 2 implemented)

Metrics Used in Report

Jitter
Latency
MOS
NbPacketsLost
NbPacketsReceived
NbPacketsSent
SuccessfulCall
UnsuccessfulCall

Navigation Path

This report is not deployed on the portal navigation path during the initial configuration of the technology pack.
To display this report, drill down to it from another report or deploy it with the DataMart Resource Editor.

Drills Down To

None.

Drilled Down From

CDR Quality Resource
Errors on Cluster by Codec
K-Factor Resource
Perfmon Active Calls Resource

Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 21

Chapter 2: Supported Reports

Perfmon MOH Resource
Perfmon PSTN Resource
Perfmon Security Resource
Top 10 CDR Call Completion
Top 10 CDR Number of Errors

22 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W

Chapter 2: Supported Reports

CDR Quality Group

Description

Group summary chart showing the specific sub-element quality based on information collected through Call
Detail records (call signaling) and Call Maintenance Records.

Reporter Set

Extension

Tables and Charts

Tables: Group Summary Table (1 of 2 implemented)
Charts: Resource Distribution Chart (2 of 2 implemented)

Metrics Used in Report

Jitter
Latency
MOS
Percentage of Drop Calls (percent) CME(Bulk) VOIP Cisco
Percentage of Packet Lost (percent) CME(Bulk) VOIP Cisco
Percentage of Successful Calls (Nb) CME(Bulk) VOIP Cisco

Navigation Path

Navigation path on the DataView portal:
NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Extensions > By Cluster
NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Extensions > By Site
NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Path Group

Drills Down To

CDR Quality Resource
Cluster Quality Resource

Drilled Down From

None.

Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 23

Chapter 2: Supported Reports

CDR Quality Resource

Description

Resource summary chart showing the specific sub-element quality based on information collected through Call
Detail records (call signaling) and Call Maintenance Records.

Reporter Set

Extension

Tables and Charts

Tables: Resource Summary Table (1 of 1 implemented)
Charts: Resource Distribution Chart (2 of 2 implemented)

Metrics Used in Report

Jitter
Latency
MOS
Percentage of Drop Calls (percent) CME(Bulk) VOIP Cisco
Percentage of Packet Lost (percent) CME(Bulk) VOIP Cisco
Percentage of Successful Calls (Nb) CME(Bulk) VOIP Cisco
SuccessfulCall
UnsuccessfulCall

Navigation Path

Navigation path on the DataView portal:
NOC Reporting > VOIP > Cisco > IP Te lephony Call Detail Record > Extensions > By Cluster > %(clusterId)
NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Extensions > By Customer >

%(customerId)
NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Extensions > By Site > %(siteId)
NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Media Gateways > By Cluster >

%(clusterId)
NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Media Gateways > By Customer >

%(customerId)
NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Media Gateways > By Site > %(siteId)
NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Paths > By Cluster > %(clusterId)
NOC Reporting > VOIP > Cisco > IP T elephony Call Detail R e cord > Paths > By Customer > %(customerId)

24 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W

Chapter 2: Supported Reports

NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Extensions > By Cluster >
%(CDRclusterId)

NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Extensions > By Customer >
%(CDRcustomerId)

NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Extensions > By Site > %(CDRsiteId)
NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Media Gateways > By Cluster >

%(CDRclusterId)
NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Media Gateways > By Customer >

%(CDRcustomerId)
NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Media Gateways > By Site >

%(CDRsiteId)
NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Paths > By Clus ter > %(CDRclusterId)
NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Paths > By Customer >

%(CDRcustomerId)

Drills Down To

CDR Quality Detail Chart

Drilled Down From

CDR Quality Group
K-Factor Group
Perfmon Active Calls Group
Perfmon MOH Group
Perfmon PSTN Group
Perfmon Security Group

Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 25

Chapter 2: Supported Reports

CDR Utilization Detai l Chart

Description

Detail chart showing the specific sub-element utilization based on information collected through CDRs and
CMRs.

Reporter Set

Extension

Tables and Charts

Charts: Resource Time Series Chart (6 of 8 implemented)

Metric Ratio Chart (2 of 2 implemented)

Metrics Used in Report

CallDuration
NbPacketsLost
NbPacketsReceived
NbPacketsSent
OffNet
SuccessfulCall
Total Number of Calls (Nb) CME(Bulk) VOIP Cisco
UnsuccessfulCall

Navigation Path

This report is not deployed on the portal navigation path during the initial configuration of the technology pack.
To display this report, drill down to it from another report or deploy it with the DataMart Resource Editor.

Drills Down To

None.

Drilled Down From

CDR Utilization Resource
Top 10 CDR Call Duration
Top 10 CDR Number of Calls

26 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W

Chapter 2: Supported Reports

CDR Utilization Group

Description

Group summary chart showing the specific sub-element utilization based on information collected through
CDRs and CMRs.

Reporter Set

Extension

Tables and Charts

Tables: Group Summary Table (1 of 2 implemented)
Charts: Resource Distribution Chart (2 of 2 implemented)

Metrics Used in Report

CallDuration
NbPacketsLost
NbPacketsReceived
NbPacketsSent
Percentage of Company Calls (percent) CME(Bulk) VOIP Cisco
Percentage of TollBypass Calls (percent) CME(Bulk) VOIP Cisco
Total Number of Calls (Nb) CME(Bulk) VOIP Cisco

Navigation Path

Navigation path on the DataView portal:
NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Extensions > By Cluster
NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Extensions > By Site
NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Path Group

Drills Down To

CDR Utilization Resource
Cluster Utilization Resource

Drilled Down From

None.

Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 27

Chapter 2: Supported Reports

CDR Utilization Resource

Description

Resource summary chart showing the specific sub-element utilization based on information collected through
CDRs and CMRs.

Reporter Set

Extension

Tables and Charts

Tables: Resource Summary Table (1 of 1 implemented)
Charts: Resource Distribution Chart (2 of 2 implemented)

Metrics Used in Report

CallDuration
NbPacketsLost
NbPacketsReceived
NbPacketsSent
Percentage of Drop Calls (percent) CME(Bulk) VOIP Cisco
Percentage of Successful Calls (Nb) CME(Bulk) VOIP Cisco
Total Number of Calls (Nb) CME(Bulk) VOIP Cisco

Navigation Path

Navigation path on the DataView portal:
NOC Reporting > VOIP > Cisco > IP Te lephony Call Detail Record > Extensions > By Cluster > %(clusterId)
NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Extensions > By Customer >

%(customerId)
NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Extensions > By Site > %(siteId)
NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Media Gateways > By Cluster >

%(clusterId)
NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Media Gateways > By Customer >

%(customerId)
NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Media Gateways > By Site > %(siteId)
NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Paths > By Cluster > %(clusterId)
NOC Reporting > VOIP > Cisco > IP T elephony Call Detail R e cord > Paths > By Customer > %(customerId)
NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Extensions > By Cluster >

%(CDRclusterId)

28 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W

Chapter 2: Supported Reports

NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Extensions > By Customer >
%(CDRcustomerId)

NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Extensions > By Site > %(CDRsiteId)
NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Media Gateways > By Cluster >

%(CDRclusterId)
NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Media Gateways > By Customer >

%(CDRcustomerId)
NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Media Gateways > By Site >

%(CDRsiteId)
NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Paths > By Clus ter > %(CDRclusterId)
NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Paths > By Customer >

%(CDRcustomerId)

Drills Down To

CDR Utilization Detail Chart

Drilled Down From

CDR Utilization Group
PSTN Gateway E1/T1Availability Resource

Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 29

Chapter 2: Supported Reports

CDR VoiceMail Usage Detail Chart

Description

Detail chart showing the specific sub-element voicemail utilization based on information collected through CDRs
and CMRs.

Reporter Set

Extension

Tables and Charts

Charts: Resource Time Series Chart (5 of 8 implemented)

Metric Ratio Chart (1 of 2 implemented)

Metrics Used in Report

ForwardToVoiceMail
Total Number of VoiceMail Direct Calls (Nb) CME(Bulk) VOIP Cisco
VoicemailCallDuration
VoiceMailCall
VoicemailPackets

Navigation Path

This report is not deployed on the portal navigation path during the initial configuration of the technology pack.
To display this report, drill down to it from another report or deploy it with the DataMart Resource Editor.

Drills Down To

None.

Drilled Down From

CDR VoiceMail Usage Resource

30 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W

Chapter 2: Supported Reports

CDR VoiceMail Usage Resource

Description

Resource summary chart showing the specific sub-element voicemail utilization based on information collected
through CDRs and CMRs.

Reporter Set

Extension

Tables and Charts

Tables: ResSummary (1 implemented)
Charts: Ratio (1 implemented)

Metrics Used in Report

ForwardToVoiceMail
Total Number of VoiceMail Direct Calls (Nb) CME(Bulk) VOIP Cisco
VoicemailCallDuration
VoiceMailCall
VoicemailPackets

Navigation Path

Navigation path on the DataView portal:
NOC Reporting > VOIP > Cisco > IP Telephony Call Detail R ecord > Extensions > By Cluster > %(clusterId)
NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Extensions > By Customer >

%(customerId)
NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Extensions > By Site > %(siteId)
NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Media Gateways > By Cluster >

%(clusterId)
NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Media Gateways > By Customer >

%(customerId)
NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Media Gateways > By Site > %(siteId)
NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Paths > By Cluster > %(clusterId)
NOC Reporting > VOIP > Cisco > IP T elephony Call Detail R ecord > Paths > By Customer > %(customerId)
NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Extensions > By Cluster >

%(CDRclusterId)
NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Extensions > By Customer >

%(CDRcustomerId)

Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 31

Chapter 2: Supported Reports

NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Extensions > By Site > %(CDRsiteId)
NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Media Gateways > By Cluster >

%(CDRclusterId)
NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Media Gateways > By Customer >

%(CDRcustomerId)
NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Media Gateways > By Site >

%(CDRsiteId)
NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Paths > By Clus ter > %(CDRclusterId)
NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Paths > By Customer >

%(CDRcustomerId)

Drills Down To

CDR VoiceMail Usage Detail Chart

Drilled Down From

None.

32 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W

Chapter 2: Supported Reports

Cluster Call Distribution Detail Chart

Description

Detail chart showing cluster call distribution based on information collected through CDRs and CMRs.

Reporter Set

Cluster

Tables and Charts

Charts: Resource Time Series Chart (6 of 8 implemented)

Metric Ratio Chart (2 of 2 implemented)

Metrics Used in Report

Cluster Total Number of External Calls (Nb)
Cluster Total Number of Outgoing External Calls (Nb)
ClusterIncomingCall
ClusterInternalCall
ClusterInternationalCall
ClusterLocalCall
ClusterLongDistanceCall
ClusterSuccessfulCall
ClusterUnsuccessfulCall

Navigation Path

This report is not deployed on the portal navigation path during the initial configuration of the technology pack.
To display this report, drill down to it from another report or deploy it with the DataMart Resource Editor.

Drills Down To

None.

Drilled Down From

Cluster Call Distribution Resource

Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 33

Chapter 2: Supported Reports

Cluster Call Distribution Group

Description

Group summary chart showing cluster call distribution based on information collected through CDRs and CMRs.

Reporter Set

Cluster

Tables and Charts

Tables: GroupSummary (1 implemented)
Charts: Ratio (2 implemented)

Metrics Used in Report

Cluster Total Number of Outgoing External Calls (Nb)
ClusterIncomingCall
ClusterInternalCall
ClusterInternationalCall
ClusterLocalCall
ClusterLongDistanceCall

Navigation Path

Navigation path on the DataView portal:
NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Clusters

Drills Down To

Cluster Call Distribution Resource

Drilled Down From

None.

34 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W

Chapter 2: Supported Reports

Cluster Call Distribution Resource

Description

Resource summary chart showing cluster call distribution based on information collected through CDRs and
CMRs.

Reporter Set

Cluster

Tables and Charts

Tables: Resource Summary Table (1 of 1 implemented)
Charts: Ratio Chart (2 of 2 implemented)

Metrics Used in Report

Cluster Total Number of External Calls (Nb)
Cluster Total Number of Outgoing External Calls (Nb)
ClusterIncomingCall
ClusterInternalCall
ClusterInternationalCall
ClusterLocalCall
ClusterLongDistanceCall

Navigation Path

Navigation path on the DataView portal:
NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Clusters > %(clusterId)
NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Clusters > %(CDRclusterId)

Drills Down To

Cluster Call Distribution Detail Chart

Drilled Down From

Cluster Call Distribution Group

Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 35

Chapter 2: Supported Reports

Cluster Erlang-B Group

Description

Group summary report for predicting call loss in a cluster.

Reporter Set

Cluster

Tables and Charts

Tables: Group Summary Table (1 of 2 implemented)
Charts: Resource Distribution Chart (0 of 2 implemented)

Metrics Used in Report

Cluster Erlang
Cluster Total Hours of Traffic
ClusterBlocking
ClusterErlangB
ClusterLines

Navigation Path

Navigation path on the DataView portal:
NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Clusters

Drills Down To

Cluster Quality Resource

Drilled Down From

None.

36 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W

Chapter 2: Supported Reports

Cluster IP vs Legacy Detail Chart

Description

Detail chart showing cluster company call distribution based on information collected through CDRs and CMRs.
Company calls are:

• Intrasite and intersite IP calls

• Intrasite and intersite legacy PBX calls

Reporter Set

Cluster

Tables and Charts

Charts: Resource Time Series Chart (3 of 8 implemented)

Metric Ratio Chart (2 of 2 implemented)

Metrics Used in Report

Cluster Total Number of Company Calls (Nb)
Cluster Total Number of Company IP Calls (Nb)
Cluster Total Number of Company LegacyPBX Calls (Nb)
Cluster Total Number of External Calls (Nb)

Navigation Path

This report is not deployed on the portal navigation path during the initial configuration of the technology pack.
To display this report, drill down to it from another report or deploy it with the DataMart Resource Editor.

Drills Down To

None.

Drilled Down From

Cluster IP vs Legacy Resource

Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 37

Chapter 2: Supported Reports

Cluster IP vs Legacy Resource

Description

Resource summary chart showing cluster company call distribution based on information collected through
CDRs and CMRs.

Company calls are:

• Intrasite and intersite IP calls

• Intrasite and intersite legacy PBX calls

Reporter Set

Cluster

Tables and Charts

Tables: Resource Summary Table (1 of 1 implemented)
Charts: Ratio Chart (2 of 2 implemented)

Metrics Used in Report

Cluster Total Number of Company Calls (Nb)
Cluster Total Number of Company IP Calls (Nb)
Cluster Total Number of Company LegacyPBX Calls (Nb)
Cluster Total Number of External Calls (Nb)
ClusterTollBypassCall

Navigation Path

Navigation path on the DataView portal:
NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Clusters > %(clusterId)
NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Clusters > %(CDRclusterId)

Drills Down To

Cluster IP vs Legacy Detail Chart

Drilled Down From

None.

38 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W

Chapter 2: Supported Reports

Cluster Quality Detail Chart

Description

Detail chart showing cluster quality based on information collected through Call Detail Records (call signal ing)
and Call Maintenance Records.

Reporter Set

Cluster

Tables and Charts

Charts: Resource Time Series Chart (7 of 8 implemented)

Metric Ratio Chart (2 of 2 implemented)

Metrics Used in Report

ClusterDropCall
ClusterJitter
ClusterMOS
ClusterNbPacketsLost
ClusterNbPacketsReceived
ClusterNbPacketsSent
ClusterSuccessfulCall
ClusterUnsuccessfulCall
MLQK

Navigation Path

This report is not deployed on the portal navigation path during the initial configuration of the technology pack.
To display this report, drill down to it from another report or deploy it with the DataMart Resource Editor.

Drills Down To

None.

Drilled Down From

Cluster Quality Resource
Top 10 Cluster Call Completion
Top 10 Cluster Number of Errors

Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 39

Chapter 2: Supported Reports

Cluster Quality Group

Description

Group summary chart showing cluster quality based on information collected through Call Detail Records (call
signaling) and Call Maintenance Records.

Reporter Set

Cluster

Tables and Charts

Tables: Group Summary Table (1 of 2 implemented)
Charts: Resource Distribution Chart (2 of 2 implemented)

Metrics Used in Report

Cluster Percentage of Drop Calls (percent)
Cluster Percentage of Packet Lost (percent)
Cluster Percentage of Successful Calls (percent)
ClusterJitter
ClusterLatency
ClusterMOS
MLQK

Navigation Path

Navigation path on the DataView portal:
NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Clusters

Drills Down To

Cluster Quality Resource

Drilled Down From

None.

40 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W

Chapter 2: Supported Reports

Cluster Quality Resource

Description

Resource summary chart showing cluster quality based on information collected through Call Detail Records (call
signaling) and Call Maintenance Records.

Reporter Set

Cluster

Tables and Charts

Tables: Resource Summary Table (1 of 1 implemented)
Charts: Ratio Chart (2 of 2 implemented)

Metrics Used in Report

Cluster Total Number of Normal Call Clearing
ClusterDropCall
ClusterJitter
ClusterLatency
ClusterNbPacketsLost
ClusterSuccessfulCall
ClusterUnsuccessfulCall
MLQK

Navigation Path

Navigation path on the DataView portal:
NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Clusters > %(clusterId)
NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Clusters > %(CDRclusterId)

Drills Down To

Cluster Quality Detail Chart

Drilled Down From

CDR Quality Group
Cluster Erlang-B Group
Cluster Quality Group

Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 41

Chapter 2: Supported Reports

Global VOIP

42 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W

Chapter 2: Supported Reports

Cluster Utilization Detail Chart

Description

Detail chart showing cluster utilization based on information collected through CDRs and CMRs.

Reporter Set

Cluster

Tables and Charts

Charts: Resource Time Series Chart (7 of 8 implemented)

Metric Ratio Chart (2 of 2 implemented)

Metrics Used in Report

Cluster Erlang
Cluster Total Hours of Traffic
Cluster Total Number of Company Calls (Nb)
ClusterNbPacketsLost
ClusterNbPacketsReceived
ClusterNbPacketsSent
ClusterSuccessfulCall
ClusterTollBypassCall
ClusterTotalCall
ClusterUnsuccessfulCall

Navigation Path

This report is not deployed on the portal navigation path during the initial configuration of the technology pack.
To display this report, drill down to it from another report or deploy it with the DataMart Resource Editor.

Drills Down To

None.

Drilled Down From

Cluster Utilization MLH Resource
Cluster Utilization Resource
Top 10 Cluster Number of Calls

Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 43

Chapter 2: Supported Reports

Cluster Utilization Group

Description

Group summary chart showing cluster utilization based on information collected through CDRs and CMRs.

Reporter Set

Cluster

Tables and Charts

Tables: Group Summary Table (1 of 2 implemented)
Charts: Resource Distribution Chart (2 of 2 implemented)

Metrics Used in Report

Cluster Erlang
Cluster Percentage of Company Calls (percent)
Cluster Percentage of TollBypass Calls (percent)
Cluster Total Hours of Traffic
ClusterIntersiteIPCall
ClusterNbPacketsReceived
ClusterNbPacketsSent
ClusterTotalCall

Navigation Path

Navigation path on the DataView portal:
NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Clusters

Drills Down To

Cluster Utilization Resource

Drilled Down From

None.

44 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W

Chapter 2: Supported Reports

Cluster Utilization MLH Resource

Description

Resource summary report showing cluster utilization based on multi-line hunt (MLH) metrics.

Reporter Set

Cluster

Tables and Charts

No table and chart information is available for this report (stylesheet PVLsRatio_MLH_RST.html).

Metrics Used in Report

Cluster Total Hours of Traffic
Cluster Total Number of Company Calls (Nb)
ClusterNbPacketsLost
ClusterNbPacketsReceived
ClusterNbPacketsSent
ClusterSuccessfulCall
ClusterTollBypassCall
ClusterTotalCall
ClusterUnsuccessfulCall

Navigation Path

Navigation path on the DataView portal:
NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Clusters > %(clusterId)
NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Clusters > %(CDRclusterId)

Drills Down To

Cluster Utilization Detail Chart

Drilled Down From

None.

Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 45

Chapter 2: Supported Reports

Cluster Utilization Resource

Description

Resource summary chart showing cluster utilization based on information collected through CDRs and CMRs.

Reporter Set

Cluster

Tables and Charts

Tables: Resource Summary Table (1 of 1 implemented)
Charts: Ratio Chart (2 of 2 implemented)

Metrics Used in Report

Cluster Erlang
Cluster Total Hours of Traffic
Cluster Total Number of Company Calls (Nb)
Cluster Total Number of External Calls (Nb)
Cluster Total Number of Outgoing External Calls (Nb)
ClusterNbPacketsReceived
ClusterNbPacketsSent
ClusterTollBypassCall
ClusterTotalCall

Navigation Path

Navigation path on the DataView portal:
NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Clusters > %(clusterId)
NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Clusters > %(CDRclusterId)

Drills Down To

Cluster Utilization Detail Chart

Drilled Down From

CDR Utilization Group
Cluster Utilization Group
Global VOIP

46 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W

Chapter 2: Supported Reports

Cluster Vo iceMail Usage Detail Chart

Description

Detail chart showing cluster voicemail utilization based on information collected through CDRs and CMRs.

Reporter Set

Cluster

Tables and Charts

Charts: Resource Time Series Chart (5 of 8 implemented)

Metric Ratio Chart (2 of 2 implemented)

Metrics Used in Report

Cluster Number of Direct VoiceMail Calls (Nb)
ClusterForwardToVoiceMail
ClusterTotalCall
ClusterVoicemailCallDuration
ClusterVoiceMailCall
ClusterVoicemailPackets

Navigation Path

This report is not deployed on the portal navigation path during the initial configuration of the technology pack.
To display this report, drill down to it from another report or deploy it with the DataMart Resource Editor.

Drills Down To

None.

Drilled Down From

Cluster VoiceMail Usage Resource

Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 47

Chapter 2: Supported Reports

Cluster VoiceMail Usage Resource

Description

Resource summary chart showing cluster voicemail utilization based on information collected through CDRs and
CMRs.

Reporter Set

Cluster

Tables and Charts

Tables: ResSummary (1 implemented)
Charts: Ratio (1 implemented)

Metrics Used in Report

Cluster Number of Direct VoiceMail Calls (Nb)
ClusterForwardToVoiceMail
ClusterVoicemailCallDuration
ClusterVoiceMailCall
ClusterVoicemailPackets

Navigation Path

Navigation path on the DataView portal:
NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Clusters > %(clusterId)
NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Clusters > %(CDRclusterId)

Drills Down To

Cluster VoiceMail Usage Detail Chart

Drilled Down From

None.

48 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W

Errors on Cluster by Codec

Description

Resource summary report for codec errors in a cluster.

Reporter Set

Codec

Tables and Charts

Tables: Resource Summary Table (1 of 1 implemented)
Charts: Resource Distribution Chart (0 of 2 implemented)

Metrics Used in Report

CauseCallRejected

Chapter 2: Supported Reports

CauseChannelUnacceptable
CauseDestinationOutOfOrder
CauseInvalidNumberFormat
CauseMisdialedTrunkPrefix
CauseNetworkOutOfOrder
CauseNoAnswerFromUser
CauseNoChannelAvailable
CauseNoRouteToDestination
CauseNoRouteTransitNetwork
CauseNoUserResponding
CauseNumberChanged
CauseOther
CauseResourceUnavailable
CauseSubscriberAbsent
CauseSwitchCongestion
CauseTemporaryFailure
CauseUnassignedNumber
CauseUserBusy

Navigation Path

Navigation path on the DataView portal:

Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 49

Chapter 2: Supported Reports

NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Codec > By Cluster > %(clusterId)
NOC Reporting > VOIP > Cisco > IP T elephony Call Detail Record > Codec > By Cluster > %(CDRclusterId)

Drills Down To

CDR Quality Detail Chart

Drilled Down From

None.

50 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W

Gatekeeper Availability Resource Detail Chart

Description

Detail chart based on gatekeeper device reachability and response time.

Reporter Set

Device

Tables and Charts

Charts: Resource Time Series Chart (4 of 8 implemented)

Metric Ratio Chart (1 of 2 implemented)

Metrics Used in Report

Gatekeeper ICMP Inbound Errors (percent)

Chapter 2: Supported Reports

Gatekeeper ICMP Outbound Errors (percent)
SNMP Availability (percent) (avg last hour)
SNMP Availability (percent) (avg last hour)
SNMP Response Time (ms) (avg last hour)
SNMP Unavailable (percent) (avg last hour)

Navigation Path

Navigation path on the DataView portal:
NOC Reporting > VOIP > Cisco > Infrastructure > Gatekeeper > Device

Drills Down To

None.

Drilled Down From

Gatekeeper Availability Resource

Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 51

Chapter 2: Supported Reports

Gatekeeper Availability Resource

Description

Resource summary chart based on gatekeeper device reachability and response time.

Reporter Set

Device

Tables and Charts

Tables: Resource Summary Table (1 of 1 implemented)
Charts: Resource Distribution Chart (2 of 2 implemented)

Metrics Used in Report

Gatekeeper ICMP Inbound Errors (percent)
Gatekeeper ICMP Outbound Errors (percent)
SNMP Availability (percent) (avg last hour)
SNMP Response Time (ms) (avg last hour)
SNMP Response Time (ms) (avg last hour)

Navigation Path

Navigation path on the DataView portal:
NOC Reporting > VOIP > Cisco > Infrastructure > Gatekeeper > Device

Drills Down To

Gatekeeper Availability Resource Detail Chart

Drilled Down From

None.

52 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W

Gatekeeper Device Quality Resource Detail Char t

Description

Detail chart based on gatekeeper device CPU utilization and network errors.

Reporter Set

Device

Tables and Charts

Charts: Resource Time Series Chart (6 of 8 implemented)

Metric Ratio Chart (2 of 2 implemented)

Metrics Used in Report

Gatekeeper Buffer Utilization (percent)

Chapter 2: Supported Reports

Gatekeeper Call Setup Quality (percent)
Gatekeeper CPU Utilization (percent) (avg last 5 mn)
Gatekeeper Packet Errors (Nb)
Gatekeeper Total Number of Admission Rejects (Nb)
Gatekeeper Total Number of Admission Requests (Nb)
Gatekeeper Total Number of Concurrent Calls (Nb) (Gauge)
Gatekeeper Total Number of Location Rejects (Nb)
Gatekeeper Total Number of Location Requests (Nb)
Gatekeeper Total Packets (Nb)

Navigation Path

Navigation path on the DataView portal:
NOC Reporting > VOIP > Cisco > Infrastructure > Gatekeeper > Device

Drills Down To

None.

Drilled Down From

Gatekeeper Device Quality Resource

Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 53

Chapter 2: Supported Reports

Gatekeeper Device Quality Resource

Description

Resource summary chart based on gatekeeper device CPU utilization and network errors.

Reporter Set

Device

Tables and Charts

Tables: Resource Summary Table (1 of 1 implemented)
Charts: Resource Distribution Chart (2 of 2 implemented)

Metrics Used in Report

Gatekeeper Call Setup Quality (percent)
Gatekeeper CPU Utilization (percent) (avg last 5 mn)
Gatekeeper Packet Errors (Nb)
Gatekeeper Total Number of Concurrent Calls (Nb) (Gauge)
Gatekeeper Total Number of Registered EndPoints (Nb)
Gatekeeper Total Packets (Nb)

Navigation Path

Navigation path on the DataView portal:
NOC Reporting > VOIP > Cisco > Infrastructure > Gatekeeper > Device

Drills Down To

Gatekeeper Device Quality Resource Detail Chart

Drilled Down From

None.

54 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W

Chapter 2: Supported Reports

Gatekeeper Interface Availability Resource Detail Chart

Description

Detail chart showing gatekeeper’s interface availability percentage.

Reporter Set

Interface

Tables and Charts

Charts: Resource Time Series Chart (2 of 8 implemented)

Metric Ratio Chart (1 of 2 implemented)

Metrics Used in Report

Interface Availability (percent)
Interface Packet Loss (percent)

Navigation Path

Navigation path on the DataView portal:
NOC Reporting > VOIP > Cisco > Infrastructure > Gatekeeper > Interface

Drills Down To

None.

Drilled Down From

Gatekeeper Interface Availability Resource

Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 55

Chapter 2: Supported Reports

Gatekeeper Inter face Availability Resource

Description

Resource summary chart showing gatekeeper’s interface availability percentage.

Reporter Set

Interface

Tables and Charts

Tables: ResSummary (1 implemented)

Metrics Used in Report

Inbound Loss (percent)
Interface Availability (percent)
Outbound Loss (percent)

Navigation Path

Navigation path on the DataView portal:
NOC Reporting > VOIP > Cisco > Infrastructure > Gatekeeper > Interface

Drills Down To

Gatekeeper Interface Availability Resource Detail Chart

Drilled Down From

None.

56 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W

Chapter 2: Supported Reports

Gatekeeper Interface Utilization Resource Detail Chart

Description

Detail chart showing gatekeeper’s interface bandwidth utilization percentage.

Reporter Set

Interface

Tables and Charts

Charts: Resource Time Series Chart (4 of 8 implemented)

Metric Ratio Chart (2 of 2 implemented)

Metrics Used in Report

Interface Bandwidth Utilization In (percent)
Interface Bandwidth Utilization Out (percent)
Interface Throughput In (kbps)
Interface Throughput Out (kbps)

Navigation Path

Navigation path on the DataView portal:
NOC Reporting > VOIP > Cisco > Infrastructure > Gatekeeper > Interface

Drills Down To

None.

Drilled Down From

Gatekeeper Interface Utilization Resource

Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 57

Chapter 2: Supported Reports

Gatekeeper Interface Utilization Resource

Description

Resource summary chart showing gatekeeper’s interface bandwidth utilization percentage.

Reporter Set

Interface

Tables and Charts

Tables: Resource Summary Table (1 of 1 implemented)
Charts: Resource Distribution Chart (2 of 2 implemented)

Metrics Used in Report

Interface Bandwidth Utilization In (percent)
Interface Bandwidth Utilization Out (percent)
Interface Throughput In (kbps)
Interface Throughput Out (kbps)

Navigation Path

Navigation path on the DataView portal:
NOC Reporting > VOIP > Cisco > Infrastructure > Gatekeeper > Interface

Drills Down To

Gatekeeper Interface Utilization Resource Detail Chart

Drilled Down From

None.

58 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W

Chapter 2: Supported Reports

Global VOIP

Description

A multi-technologies report that targets the customerís decision maker. In a single view, the decision maker will
have a global overview about the quality of the IP T e lephony application in terms of call setup and termination,
voice quality, network infrastructure, and system and service performances.

Reporter Set

Global Customer Reports

Tables and Charts

No table and chart information is available for this report (stylesheet PVLs_Cisco_VOIP_Global.html).

Metrics Used in Report

CCM CPU Utilization (percent) (avg last 5 mn)
Cluster Percentage of Packet Lost (percent)
Cluster Total Number of Normal Call Clearing
ClusterDropCall
ClusterJitter
ClusterOffNetCall
ClusterOnNetCall
ClusterSuccessfulCall
ClusterUnsuccessfulCall
Interface Bandwidth Utilization Out (percent)
PSTN Gateway Active DS0 Channels (Nb) (Gauge)
PSTN Gateway Active DS0 Channels (Nb)
PSTN Gateway Network Errors (percent)

Navigation Path

Navigation path on the DataView portal:
NOC Reporting > VOIP > Cisco > Global Customer View

Drills Down To

CCM Server Quality Resource
Cluster Quality Resource

Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 59

Chapter 2: Supported Reports

Cluster Utilization Resource
PSTN Gateway Device Quality Resource Detail Chart
Top 10 E1/T1 Utilization Resource

Drilled Down From

None.

60 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W

K-Factor Detail Chart

Description

Detail report on listening quality using ITU-standard K-Factor metrics.

Reporter Set

K-Factor

Tables and Charts

Charts: Resource Time Series Chart (5 of 8 implemented)

Metric Ratio Chart (0 of 2 implemented)

Metrics Used in Report

CCR

Chapter 2: Supported Reports

CS
ICR
ICRmx
SCS

Navigation Path

This report is not deployed on the portal navigation path during the initial configuration of the technology pack.
To display this report, drill down to it from another report or deploy it with the DataMart Resource Editor.

Drills Down To

None.

Drilled Down From

K-Factor Resource
Top 10 CDR K-Factor

Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 61

Chapter 2: Supported Reports

K-Factor Group

Description

Group summary report on listening quality using ITU-standard K-Factor metrics.

Reporter Set

K-Factor

Tables and Charts

Tables: Group Summary Table (2 of 2 implemented)
Charts: Resource Distribution Chart (1 of 2 implemented)

Metrics Used in Report

CCR
CS
ICR
ICRmx
MLQKav
MLQK
MLQKmn
SCS

Navigation Path

Navigation path on the DataView portal:
NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Clusters
NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Codec > By Customer
NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Extensions > By Cluster
NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Codec > By Cluster
NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Extensions > By Site

Drills Down To

CDR Quality Resource
K-Factor Resource

62 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W

Drilled Down From

None.

Chapter 2: Supported Reports

Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 63

Chapter 2: Supported Reports

K-Factor Resource

Description

Resource summary report on listening quality using ITU-standard K-Factor metrics.

Reporter Set

K-Factor

Tables and Charts

Tables: Resource Summary Table (1 of 1 implemented)
Charts: Resource Distribution Chart (0 of 2 implemented)

Metrics Used in Report

CCR
CS
ICR
ICRmx
MLQKav
MLQK
MLQKmn
SCS

Navigation Path

Navigation path on the DataView portal:
NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Clusters > %(clusterId)
NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Codec > By Cluster > %(clusterId)
NOC Reporting > VOIP > Cisco > IP T elephony Call Detail Re cord > Codec > By Customer > %(customerId)
NOC Reporting > VOIP > Cisco > IP Te lephony Call Detail Record > Extensions > By Cluster > %(clusterId)
NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Extensions > By Customer >

%(customerId)
NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Extensions > By Site > %(siteId)
NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Clusters > %(CDRclusterId)
NOC Reporting > VOIP > Cisco > IP T elephony Call Detail Record > Codec > By Cluster > %(CDRclusterId)
NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Codec > By Customer >

%(CDRcustomerId)

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Chapter 2: Supported Reports

NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Extensions > By Cluster >
%(CDRclusterId)

NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Extensions > By Customer >
%(CDRcustomerId)

NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Extensions > By Site > %(CDRsiteId)

Drills Down To

CDR Quality Detail Chart
K-Factor Detail Chart

Drilled Down From

K-Factor Group

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Chapter 2: Supported Reports

Media Device Group

Description

Group summary chart showing the media device’s registration availability percentage.

Reporter Set

Media Devices

Tables and Charts

Tables: Group Summary Table (1 of 2 implemented)
Charts: Resource Distribution Chart (1 of 2 implemented)

Metrics Used in Report

CCM Media Device Registration Availability (percent)

Navigation Path

Navigation path on the DataView portal:
NOC Reporting > VOIP > Cisco > Infrastructure > Media Device

Drills Down To

Media Device Resource

Drilled Down From

None.

66 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W

Media Device Resource Detail Chart

Description

Detail chart showing the media device’s registration availability percentage.

Reporter Set

Media Devices

Tables and Charts

Charts: Resource Time Series Chart (1 of 8 implemented)

Metric Ratio Chart (0 of 2 implemented)

Metrics Used in Report

CCM Media Device Registration Availability (percent)

Chapter 2: Supported Reports

Navigation Path

This report is not deployed on the portal navigation path during the initial configuration of the technology pack.
To display this report, drill down to it from another report or deploy it with the DataMart Resource Editor.

Drills Down To

None.

Drilled Down From

Media Device Resource

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Chapter 2: Supported Reports

Media Device Resource

Description

Resource summary chart showing the media device’s registration availability percentage.

Reporter Set

Media Devices

Tables and Charts

Tables: ResSummary (1 implemented)
Charts: ResDistrib (1 implemented)

Metrics Used in Report

CCM Media Device Registration Availability (percent)

Navigation Path

Navigation path on the DataView portal:
NOC Reporting > VOIP > Cisco > Infrastructure > Media Device > %(VoIPCallMgrClusterId)

Drills Down To

Media Device Resource Detail Chart

Drilled Down From

Media Device Group

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Perfmon Active Calls Detail Chart

Description

Detail report for Microsoft performance counter metrics.

Reporter Set

Perfmon

Tables and Charts

Charts: Resource Time Series Chart (9 of 9 implemented)

Metrics Used in Report

CallsActive

Chapter 2: Supported Reports

CallsInProgress
GatewayCallsActive
H323CallsActive
H323CallsInProgress
HuntlistCallsActive
HuntlistCallsInProgress
SIPCallsActive
SIPCallsInProgress

Navigation Path

This report is not deployed on the portal navigation path during the initial configuration of the technology pack.
To display this report, drill down to it from another report or deploy it with the DataMart Resource Editor.

Drills Down To

None.

Drilled Down From

Perfmon Active Calls Resource
Perfmon Security Resource

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Chapter 2: Supported Reports

Perfmon Active Calls Group

Description

Group summary report for Microsoft performance counter metrics.

Reporter Set

Perfmon

Tables and Charts

Tables: Group Summary Table (2 of 2 implemented)
Charts: Resource Distribution Chart (0 of 2 implemented)

Metrics Used in Report

CallsActive
CallsInProgress
GatewayCallsActive
H323CallsActive
H323CallsInProgress
HuntlistCallsActive
HuntlistCallsInProgress
SIPCallsActive
SIPCallsInProgress

Navigation Path

Navigation path on the DataView portal:
NOC Reporting > VOIP > Cisco > Infrastructure > CCM Server > Perfmon > By Cluster
NOC Reporting > VOIP > Cisco > Infrastructure > CCM Server > Perfmon > By Site

Drills Down To

CDR Quality Resource
Perfmon Active Calls Resource

Drilled Down From

None.

70 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W

Perfmon Active Calls Resource

Description

Resource summary report for Microsoft performance counter metrics.

Reporter Set

Perfmon

Tables and Charts

Tables: Resource Summary Table (2 of 1 implemented)
Charts: Resource Distribution Chart (0 of 2 implemented)

Metrics Used in Report

CallsActive

Chapter 2: Supported Reports

CallsInProgress
GatewayCallsActive
H323CallsActive
H323CallsInProgress
HuntlistCallsActive
HuntlistCallsInProgress
SIPCallsActive
SIPCallsInProgress

Navigation Path

Navigation path on the DataView portal:
NOC Reporting > VOIP > Cisco > Infrastructure > CCM Server > Perfmon > By Cluster > %(clusterId)
NOC Reporting > VOIP > Cisco > Infrastructure > CCM Server > Perfmon > By Site > %(siteId)
NOC Reporting > VOIP > Cisco > Infrastructure > CCM Server > Perfmon > By Cluster > %(CDRclusterId)
NOC Reporting > VOIP > Cisco > Infrastructure > CCM Server > Perfmon > By Site > %(CDRsiteId)

Drills Down To

CDR Quality Detail Chart
Perfmon Active Calls Detail Chart

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Chapter 2: Supported Reports

Drilled Down From

Perfmon Active Calls Group
Perfmon MOH Group
Perfmon PSTN Group
Perfmon Security Group

72 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W

Perfmon MOH Detail Chart

Description

Detail report for Perfmon Music on Hold (MOH) counter metrics.

Reporter Set

Perfmon

Tables and Charts

Charts: Resource Time Series Chart (6 of 9 implemented)

Metrics Used in Report

MOHMulticastResourceActive

Chapter 2: Supported Reports

MOHMulticastResourceAvailable
MOHTotalMulticastResources
MOHTotalUnicastResources
MOHUnicastResourceActive
MOHUnicastResourceAvailable

Navigation Path

This report is not deployed on the portal navigation path during the initial configuration of the technology pack.
To display this report, drill down to it from another report or deploy it with the DataMart Resource Editor.

Drills Down To

None.

Drilled Down From

Perfmon MOH Resource

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Chapter 2: Supported Reports

Perfmon MOH Group

Description

Group summary report for Perfmon Music on Hold (MOH) counter metrics.

Reporter Set

Perfmon

Tables and Charts

Tables: Group Summary Table (1 of 2 implemented)
Charts: Resource Distribution Chart (0 of 2 implemented)

Metrics Used in Report

MOHMulticastResourceActive
MOHMulticastResourceAvailable
MOHTotalMulticastResources
MOHTotalUnicastResources
MOHUnicastResourceActive
MOHUnicastResourceAvailable

Navigation Path

Navigation path on the DataView portal:
NOC Reporting > VOIP > Cisco > Infrastructure > CCM Server > Perfmon > By Cluster
NOC Reporting > VOIP > Cisco > Infrastructure > CCM Server > Perfmon > By Site

Drills Down To

CDR Quality Resource
Perfmon Active Calls Resource
Perfmon MOH Resource

Drilled Down From

None.

74 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W

Perfmon MOH Resource

Description

Resource summary report for Perfmon Music on Hold (MOH) counter metrics.

Reporter Set

Perfmon

Tables and Charts

Tables: Resource Summary Table (1 of 1 implemented)
Charts: Resource Distribution Chart (0 of 2 implemented)

Metrics Used in Report

MOHMulticastResourceActive

Chapter 2: Supported Reports

MOHMulticastResourceAvailable
MOHTotalMulticastResources
MOHTotalUnicastResources
MOHUnicastResourceActive
MOHUnicastResourceAvailable

Navigation Path

Navigation path on the DataView portal:
NOC Reporting > VOIP > Cisco > Infrastructure > CCM Server > Perfmon > By Cluster > %(clusterId)
NOC Reporting > VOIP > Cisco > Infrastructure > CCM Server > Perfmon > By Site > %(siteId)
NOC Reporting > VOIP > Cisco > Infrastructure > CCM Server > Perfmon > By Cluster > %(CDRclusterId)
NOC Reporting > VOIP > Cisco > Infrastructure > CCM Server > Perfmon > By Site > %(CDRsiteId)

Drills Down To

CDR Quality Detail Chart
Perfmon MOH Detail Chart

Drilled Down From

Perfmon MOH Group

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Chapter 2: Supported Reports

Perfmon PSTN Detail Chart

Description

Detail report for Perfmon PSTN counter metrics.

Reporter Set

Perfmon

Tables and Charts

Charts: Resource Time Series Chart (8 of 9 implemented)

Metrics Used in Report

BRIChannelsActive
BRISpansInService
FXOPortsActive
FXOPortsInService
FXSPortsActive
FXSPortsInService
T1ChannelsActive
T1SpansInService

Navigation Path

This report is not deployed on the portal navigation path during the initial configuration of the technology pack.
To display this report, drill down to it from another report or deploy it with the DataMart Resource Editor.

Drills Down To

None.

Drilled Down From

Perfmon PSTN Resource

76 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W

Perfmon PSTN Group

Description

Group summary report for Perfmon PSTN counter metrics.

Reporter Set

Perfmon

Tables and Charts

Tables: Group Summary Table (2 of 2 implemented)
Charts: Resource Distribution Chart (0 of 2 implemented)

Metrics Used in Report

BRIChannelsActive

Chapter 2: Supported Reports

BRISpansInService
FXOPortsActive
FXOPortsInService
FXSPortsActive
FXSPortsInService
T1ChannelsActive
T1SpansInService

Navigation Path

Navigation path on the DataView portal:
NOC Reporting > VOIP > Cisco > Infrastructure > CCM Server > Perfmon > By Cluster
NOC Reporting > VOIP > Cisco > Infrastructure > CCM Server > Perfmon > By Site

Drills Down To

CDR Quality Resource
Perfmon Active Calls Resource
Perfmon PSTN Resource

Drilled Down From

None.

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Chapter 2: Supported Reports

Perfmon PSTN Resource

Description

Resource summary report for Perfmon PSTN counter metrics.

Reporter Set

Perfmon

Tables and Charts

Tables: Resource Summary Table (2 of 1 implemented)
Charts: Resource Distribution Chart (0 of 2 implemented)

Metrics Used in Report

AttendantConsoleClientsRegistered
BRIChannelsActive
BRISpansInService
FXOPortsActive
FXOPortsInService
FXSPortsActive
FXSPortsInService
T1ChannelsActive
T1SpansInService

Navigation Path

Navigation path on the DataView portal:
NOC Reporting > VOIP > Cisco > Infrastructure > CCM Server > Perfmon > By Cluster > %(clusterId)
NOC Reporting > VOIP > Cisco > Infrastructure > CCM Server > Perfmon > By Site > %(siteId)
NOC Reporting > VOIP > Cisco > Infrastructure > CCM Server > Perfmon > By Cluster > %(CDRclusterId)
NOC Reporting > VOIP > Cisco > Infrastructure > CCM Server > Perfmon > By Site > %(CDRsiteId)

Drills Down To

CDR Quality Detail Chart
Perfmon PSTN Detail Chart

78 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W