IBM NETCOOL 4.3-W User Manual
Tivoli
Document Revision R2E1
Netcool®/Proviso® 4.3-W
IBM
Cisco IP Telephony Technology Pack User’s Guide
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Contents
Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xix
Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xix
Chapter 1: Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
How is the Data Collected? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Inventory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Collection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
How is the Data Processed and Loaded into the Database? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
CME Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
How is the Data Reported? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Chapter 2: Supported Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Reporter Sets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Reporter Set Tree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
CCM Server Quality Resource Detail Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
CCM Server Quality Resource . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
CCM Sql Server Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
CCM Sql Server Resource Detail Chart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
CCM Sql Server Resource . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
CDR Call Distribution Detail Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
CDR Call Distribution Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
CDR Call Distribution Resource . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
CDR Quality Detail Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
CDR Quality Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
CDR Quality Resource. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
CDR Utilization Detail Chart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
CDR Utilization Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
CDR Utilization Resource . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
CDR VoiceMail Usage Detail Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
CDR VoiceMail Usage Resource . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
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Contents
Cluster Call Distribution Detail Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Cluster Call Distribution Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Cluster Call Distribution Resource. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Cluster Erlang-B Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Cluster IP vs Legacy Detail Cha rt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Cluster IP vs Legacy Resource . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Cluster Quality Detail Chart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Cluster Quality Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Cluster Quality Resource . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Cluster Utilization Detail Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Cluster Utilization Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Cluster Utilization MLH Resource. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Cluster Utilization Resource. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Cluster VoiceMail Usage Detail Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Cluster VoiceMail Usage Resource. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Errors on Cluster by Codec . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Gatekeeper Availability Resource Detail Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Gatekeeper Availability Resource. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Gatekeeper Device Quality Resource Detail Chart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Gatekeeper Device Quality Resource. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Gatekeeper Interface Availability Resource Detail Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Gatekeeper Interface Availability Resource . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Gatekeeper Interface Utilization Resource Detail Chart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Gatekeeper Interface Utilization Resource . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Global VOIP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
K-Factor Detail Chart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
K-Factor Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
K-Factor Resource . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Media Device Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Media Device Resource Detail Chart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Media Device Resource . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Perfmon Active Calls Detail Chart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Perfmon Active Calls Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Perfmon Active Calls Resource . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Perfmon MOH Detail Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Perfmon MOH Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
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Contents
Perfmon MOH Resource . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Perfmon PSTN Detail Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Perfmon PSTN Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Perfmon PSTN Resource. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Perfmon Security Detail Chart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Perfmon Security Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Perfmon Security Resource . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
PSTN Gateway Availability Resource Detail Chart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
PSTN Gateway Availability Resource . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
PSTN Gateway Device DS0 Usage Detail Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
PSTN Gateway Device Quality Resource Detail Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
PSTN Gateway Device Quality Resource . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
PSTN Gateway DSP Card Resource Detail Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
PSTN Gateway DSP Card Resource . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
PSTN Gateway E1/T1 Availability Resource Detail Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
PSTN Gateway E1/T1 Interface Utilization Resource Detail Chart. . . . . . . . . . . . . . . . . . . . . . . . . . 92
PSTN Gateway E1/T1 Interface Utilization Resource . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
PSTN Gateway E1/T1Availability Resource. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Top 10 CDR Call Completion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Top 10 CDR Call Duration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Top 10 CDR K-Factor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Top 10 CDR Number of Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Top 10 CDR Number of Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Top 10 Cluster Call Completion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Top 10 Cluster Number of Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Top 10 Cluster Number of Errors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Top 10 E1/T1 Utilization Resource . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Chapter 3: Devices and Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Summary of Device Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Categories of Service Reporting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Services and Device s M o nitored . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Sources of Collected Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Collecting CDR and CMR Data with Cisco CallManager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Troubleshooting Note for SQL Requests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Collecting CDR, CMR, and Perfmon Data with Cisco Unified Call Manager . . . . . . . . . . . . . . 115
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Pre-Requisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
SNMP Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Cisco CallManager Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Supported MIBs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Chapter 4: Element and Sub-Element Properties. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
AP_ifType . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
CDRclusterId . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
CDRcustomerId . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
CDRsiteId . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
cdrType . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
clusterId. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
customerId. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Element.NAME . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Element.STATE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
FAMILY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
NAME. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
siteId . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
STATE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
VoIPCallMgrClusterId . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
VoIPCallMgrCustomerId . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
VoIPCallMgrDSPMaxChannel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
VoIPCallMgrFileSystemName . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
VoIPCallMgrGatewayIpAddress . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
VoIPCallMgrGatewayName. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
VoIPCallMgrGatewayType. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
VoIPCallMgrMediaDeviceIpAddress. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
VoIPCallMgrMediaDeviceName . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
VoIPCallMgrMediaDeviceType . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
VoIPCallMgrProcessName. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
VoIPCallMgrSerialOrDsp. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
VoIPCallMgrServerDescr . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
VoIPCallMgrServerId . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
VoIPCallMgrServerVersion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
VoIPCallMgrSqlDbName. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
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VoIPDeviceType. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Chapter 5: Defined Resources. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .151
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Cisco IP Telephony Technology Pack Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Sub-Element Types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Tables of Sub-Element Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Chapter 6:Sub-Element Grouping Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
NOC Grouping. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Global Customer View Branch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
IP Telephony Call Detail Record Branch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
Infrastructure Br anch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Sub-Element Collect Grouping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Chapter 7: Collection Formulas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .175
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
Data Collection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
Formulas and Metrics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
Formula Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
AttendantConsoleClientsOnline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
AttendantConsoleClientsRegistered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
AuthenticatedCallsActive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
AuthenticatedPartiallyRegisteredPhone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
AuthenticatedRegisteredPhones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
Availability (percent) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
BRIChannelsActive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
BRISpansInService . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
CallDuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
CallsActive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
CallsInProgress . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
CauseCallRejected. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
CauseChannelUnacceptable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
CauseDestinationOutOfOrder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
CauseInvalidNumberFormat . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
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CauseMisdialedTrunkPrefix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
CauseNetworkOutOfOrder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
CauseNoAnswerFromUser. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
CauseNoChannelAvailable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
CauseNoRouteToDestination. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
CauseNoRouteTransitNetwork . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
CauseNoUserResponding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
CauseNumberChanged. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200
CauseOther . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
CauseResourceUnavailable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202
CauseSubscriberAbsent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
CauseSwitchCongestion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
CauseTemporaryFailure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
CauseUnassignedNumber. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
CauseUserBusy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207
CCM CPU Utilization (percent) (avg last 5 mn) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
CCM Media Device Registration Availability (percent). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209
CCM Physical Memory Utilization (pe rc ent). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210
CCM Registered CTI Devices (Nb) (Gauge). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211
CCM Registered Devices (Nb) (Gauge). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212
CCM Registered Gateways (Nb) (Gauge) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
CCM Registered Media Devices (Nb) (Gauge ) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
CCM Registered Phones (Nb) (Gaug e) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
CCM Registered VoiceMail Devices (Nb) (Gauge). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216
CCM Rejected Devices (Nb) (Gauge) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
CCM SQL Server Availability percentage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218
CCM SQL Server Cache Hit ratio (per cent) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219
CCM SQL Server free buffers (Nb). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220
CCM SQL Server number active user connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221
CCM SQL Server number of blocked users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222
CCM SQL Server number of locks blocking processes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223
CCM SQL Server number of locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
CCM SQL Server number of pending rw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
CCM SQL Server Total number of Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
CCR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
Cluster Erlang . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228
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Cluster Number of Direct VoiceMail Calls (Nb). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229
Cluster Percentage of Company Calls (percent) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230
Cluster Percentage of Drop Calls (percent). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231
Cluster Percentage of Normal Call Clearing (percent) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232
Cluster Percentage of Packet Lost (percent) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233
Cluster Percentage of Successful Calls (percent). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234
Cluster Percentage of TollBypass Calls (percent) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235
Cluster Total Hours of Traffic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236
Cluster Total Number of Company Calls (Nb). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237
Cluster Total Number of Company IP Calls (Nb) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238
Cluster Total Number of Company LegacyPBX Calls (Nb). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239
Cluster Total Number of External Calls (Nb). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240
Cluster Total Number of Normal Call Clearing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241
Cluster Total Number of Outgoing External Calls (Nb) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242
ClusterBlocking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243
ClusterCallDuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244
ClusterCauseCallRejected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245
ClusterCauseChannelUnaccep table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246
ClusterCauseDestinationOutOfOrder. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247
ClusterCauseInvalidNumberFormat . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248
ClusterCauseMisdialedTrunkPrefix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249
ClusterCauseNetworkOutOfOrder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250
ClusterCauseNoAnswerFromUser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251
ClusterCauseNoChannelAvailable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252
ClusterCauseNoRouteToDestination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253
ClusterCauseNoRouteTransitNetwork . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254
ClusterCauseNoUserResponding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255
ClusterCauseNumberChanged. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256
ClusterCauseOther . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257
ClusterCauseResourceUnavailable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258
ClusterCauseSubscriberAbsent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259
ClusterCauseSwitchCongestion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260
ClusterCauseTemporaryFailure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261
ClusterCauseUnassignedNumber. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262
ClusterCauseUserBusy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263
ClusterDropCall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264
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ClusterErlangB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265
ClusterErlang. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 266
ClusterForwardToVoiceMail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267
ClusterIncomingCall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268
ClusterInternalCall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269
ClusterInternationalCal l . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270
ClusterIntersiteIPCall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271
ClusterIntersiteLegacyPBXCall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272
ClusterIntrasiteIPCall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273
ClusterIntrasiteLegacyPBXCall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274
ClusterJitter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275
ClusterLatency. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276
ClusterLines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277
ClusterLocalCall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278
ClusterLongDistanceCall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279
ClusterMOS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280
ClusterNbPacketsLost. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 281
ClusterNbPacketsReceived. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282
ClusterNbPacketsSent. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283
ClusterOffNetCall. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284
ClusterOnNetCall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285
ClusterShortCall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 286
ClusterSuccessfulCall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287
ClusterTollBypassCall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288
ClusterTotalCall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289
ClusterTotalHoursOfTraffic. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290
ClusterUnsuccessfulCall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291
ClusterVoicemailCallDuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292
ClusterVoiceMailCall. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 293
ClusterVoicemailPackets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 294
CS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295
DropCall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296
DSP Card Availability (percent) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297
DSP Card Resource Utilization (percent) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 298
EncryptedCallsActive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299
EncryptedPartiallyRegisteredPhones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300
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EncryptedRegisteredPhones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301
ForwardToVoiceMail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 302
FXOPortsActive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 303
FXOPortsInService . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 304
FXSPortsActive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 305
FXSPortsInService . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 306
Gatekeeper Buffer Utilization (percent ) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 307
Gatekeeper Call Setup Quality (percent) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 308
Gatekeeper CPU Utilization (percent) (avg last 5 mn) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 309
Gatekeeper ICMP Inbound Errors (percent) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 310
Gatekeeper ICMP Outbound Er rors (percent). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 311
Gatekeeper Packet Errors (Nb) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 312
Gatekeeper Total Number of Admission Rejects (Nb) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313
Gatekeeper Total Number of Admission Requests (Nb) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 314
Gatekeeper Total Number of Concurrent Calls (Nb) (Gauge) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 315
Gatekeeper Total Number of Location Rejects (Nb) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 316
Gatekeeper Total Number of Location Requests (Nb). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 317
Gatekeeper Total Number of Registered EndPoints (Nb). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 318
Gatekeeper Total Packets (Nb) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 319
GatewayCallsActive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 320
H323CallsActive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 321
H323CallsInProgress . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 322
HuntlistCallsActive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 323
HuntlistCallsInProgress . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 324
ICR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 325
ICRmx. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 326
Inbound Loss (percent) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 327
Incoming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 328
Interface Availability (percent) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 329
Interface Availability (percent) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 330
Interface Availability (percent) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 331
Interface Bandwidth Utilization In (percent) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 332
Interface Bandwidth Utilization In (percent) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 333
Interface Bandwidth Utilization Out (percent) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 334
Interface Bandwidth Utilization Out (percent) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 335
Interface Packet Loss (percent) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 336
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Interface Packet Loss (percent) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 337
Interface Throughput In (kbps) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 338
Interface Throughput In (kbps) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 339
Interface Throughput Out (k bps) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 340
Interface Throughput Out (k bps) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 341
Internal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 342
International . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 343
IntersiteIPCall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 344
IntersiteLegacyPBXCall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 345
IntrasiteIPCall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 346
IntrasiteLegacyPBXCall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 347
isCallee. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 348
isCaller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 349
Jitter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 350
Latency. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 351
Local . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 352
LongDistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 353
MLQKav . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 354
MLQK. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 355
MLQKmn . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 356
MOHMulticastResourceActive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 357
MOHMulticastResourceAvailable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 358
MOHTotalMulticastResources. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 359
MOHTotalUnicastResources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 360
MOHUnicastResourceActive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 361
MOHUnicastResourceAvailable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 362
MOS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 363
NbPacketsLost . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 364
NbPacketsReceived . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 365
NbPacketsSent. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 366
OffNet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 367
OnNet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 368
Outbound Loss (percent) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 369
Percentage of Company Calls (percent) CME(Bulk) VOIP Cisco . . . . . . . . . . . . . . . . . . . . . . . . . . . 370
Percentage of Drop Calls (percent) CME(Bulk) VOIP Cisco . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 371
Percentage of Packet Lost (percent) CME(Bulk) VOIP Cisco. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 372
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Percentage of Successful Calls (Nb) CME(Bulk) VOIP Cisco. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 373
Percentage of TollBypass Calls (percent) CME(Bulk) VOIP Cisco. . . . . . . . . . . . . . . . . . . . . . . . . . 374
PSTN Gateway Active DS0 Channels (Nb) (Gauge) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 375
PSTN Gateway Active DS0 Channels (Nb) (Gauge) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 376
PSTN Gateway Active DS0 Channels (Nb) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 377
PSTN Gateway Call Setup Quality (percent) (Successful / Total) . . . . . . . . . . . . . . . . . . . . . . . . . . . 378
PSTN Gateway Call Setup Quality (percent) (successful / Total) . . . . . . . . . . . . . . . . . . . . . . . . . . . 379
PSTN Gateway Call Setup Quality (percent) (successful / unsuccessful) . . . . . . . . . . . . . . . . . . . . . 380
PSTN Gateway DS1 Active DS0 Channels (Nb) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 381
PSTN Gateway ICMP Inbound Errors (percent). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 382
PSTN Gateway ICMP Outbound Errors (percent) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 383
PSTN Gateway Network Errors (percent) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 384
PSTN Gateway Packet Discards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 385
PSTN Gateway Total Active DS0 Channels (Nb) (Gauge) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 386
PSTN Gateway Total Call Signaling Errors (Nb) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 387
PSTN Gateway Total Calls per minute (calls/mn) (sum of all DS0s) . . . . . . . . . . . . . . . . . . . . . . . . 388
PSTN Gateway Total Number Calls Rejected (Nb) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 389
PSTN Gateway Total Number of Calls (Nb) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 390
PSTN Gateway Total Number of Calls (sum of all DS0s) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 391
PSTN Gateway Total Number of Calls per mn (Calls/mn) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 392
PSTN Gateway Total Number of Calls per mn (Calls/mn) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 393
PSTN Gateway Total Number of Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 394
PSTN Gateway Total Number of Successful Calls (Nb) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 395
PSTN Gateway Total Number of Successful Calls (Nb) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 396
PSTN Gateway Total Number of Successful Calls (Nb) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 397
PSTN Gateway Total Number of Unsuccessful Calls (Nb) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 398
PSTN Gateway Total Packets per Second. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 399
SCS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400
ShortCall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 401
SIPCallsActive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 402
SIPCallsInProgress . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 403
SNMP Availability (percent) (avg last hour) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 404
SNMP Availability (percent) (avg last hour) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 405
SNMP Availability (percent) (avg last hour) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 406
SNMP Availability (percent) (avg last hour) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 407
SNMP Response Time (ms) (avg last hour) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 408
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SNMP Response Time (ms) (avg last hour). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 409
SNMP Response Time (ms) (avg last hour). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 410
SNMP Unavailable (percent) (avg last hour) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 411
SuccessfulCall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 412
T1ChannelsActive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 413
T1SpansInService . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 414
TollbypassCallDuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 415
TollBypassCall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 416
Total Number of Calls (Nb) CME(Bulk) VOIP Cisco . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 417
Total Number of Outgoing External Calls (Nb) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 418
Total Number of VoiceMail Direct Calls (Nb) CME(Bulk) VOIP Cisco. . . . . . . . . . . . . . . . . . . . . . 419
UnsuccessfulCall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 420
VoicemailCallDuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 421
VoiceMailCall. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 422
VoicemailPackets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 423
Chapter 8: Discovery Formulas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 425
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 425
Netcool/Proviso Discovery Formula Tree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 425
Discovery Formula Stru cture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 426
The Results Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 426
CCM_Gateway_Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 427
CCM_Media_Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 428
CCM_Server_Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 429
CCM_Server_FileSystem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 430
CCM_Server_Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 431
CCM_Server_Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 432
CCM_Server_SqlDatabase . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 433
Gatekeeper_Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 434
PSTN_Gateway_Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 435
PSTN_Gateway_DSP_Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 437
Appendix A: Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 439
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 439
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 439
Configure the Technology Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 440
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Other Tasks and Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 455
Verifying Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 455
Appendix B: UBA Parameters Reference (443, Topology Editor). . . . . . . . . . . . . . . . . . . . . 457
UBA Parameters Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 457
Appendix C: Template File Reference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .485
Pack-Specific UBA Parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 485
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Preface
This manual describes the Netcool/Proviso Cisco IP Telephony Technology Pack, focusing on the Cisco IP
Telephony environment. Specifically, the manual describes the reports for displaying information about the
devices and technologies that operate in the Cisco IP T elephony environment. The manual also describes the data
collection model, properties, resources, collection formulas, and metrics that the Cisco IP Telephony T echnology
Pack provides to create the associated reporter sets.
Note: This technology pack supports the Cisco CallManager (CCM) environment and its new implementation,
the Cisco Unified Call Manager (CUCM) environment. Where this guide refers to Cisco CallManager or CCM,
it also applies to Cisco Unified Call Manager (CUCM), unless an explicit distinction is made.
Audience
The audiences for this manual are the network administration engineers at IBM customer sites who will install,
configure, and use the Cisco IP Telephony Technology Pack as part of their Netcool/Proviso installation. IBM
Professional Services engineers may also find this manual useful.
To install and use the Cisco IP Telephony Technology Pack, you should have a working knowledge of the
following subjects:
• Netcool/Proviso DataMart
• TCP/IP networks
• Telecom network management
• Administration of the operating system
The audiences should also be familiar with the specific technology that the Cisco IP Telephony Technology Pack
deals with, in this case Cisco IP Telephony.
Organization
This guide is organized as follows:
• Chapter 1, Introduction
Provides a general introduction to technology packs.
• Chapter 2, Supported Reports
Provides information about the reports that the Cisco IP Telephony Technology Pack provides for each
device operating in the Cisco IP Telephony environment.
• Chapter 3, Devices and Services
Describes the devices and services that the Cisco IP Telephony Technology Pack supports.
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• Chapter 4, Element and Sub-Element Properties
Describes the properties that the Cisco IP Telephony Technology Pack discovers during the inventory
process.
• Chapter 6, Sub-Element Grouping Rules
Describes the sub-element collection grouping rules and the NOC repor ting grouping rules that the Cisco
IP Telephony Technology Pack defines.
• Chapter 5, Defined Resources
Provides information about the elements and sub-elements that the technology pack defines in the Proviso
database.
• Chapter 7, Collection Formulas
Provides information about the SNMP and bulk collection formulas included in the Cisco IP Telephony
Technology Pack.
• Chapter 8, Discovery Formulas
Provides information about the Discovery formulas that the Cisco IP Telephony T ec hnology Pack pro vides
for devices operating in the Cisco IP Telephony environment.
• Appendix A, Configuration
Describes how to configure the Cisco IP Telephony Technology Pack.
• Appendix B, UBA Parameters Reference (443, Topology Editor)
Provides Unix reference pages for each of the pack-specific UBA parameters supp lied with the XSD file for
the Cisco IP Telephony Technology Pack.
• Appendix C, Template File Reference
Explains the edits (using a text editor) that need to be made to pack-specific UBA parameters delivered in
the pack’s template file.
The Netcool/Proviso Product Suite
Netcool/Proviso is made up of the following components:
• Netcool/Proviso DataMart is a set of management, configuration and troubleshooting GUIs that the
Netcool/Proviso System Administrator uses to define policies and configuration, as well as verify and
troubleshoot operations.
• Netcool/Proviso DataLoad provides flexible, distributed data collection and data import of SNMP and
non-SNMP data to a centralized database.
• Netcool/Proviso DataChannel aggregates the data collected through Netcool/Proviso DataLoad for use
by the Netcool/Proviso DataView reporting functions. It also processes on-line calculations and detects realtime threshold violations.
• Netcool/Proviso DataView is a reliable application server for on-demand, web-based network reports.
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• Netcool/Proviso Technology Packs extend the Netcool/Proviso system with service-ready reports for
network operations, business development, and customer viewing.
The following figure shows the different Netcool/Proviso modules.
Figure 1: Netcool/Proviso Modules
DataLoad
collects
network data.
DataChannel
computes
aggregations
and stores data
in DataMart.
DataMart
provides data
management
and applications.
DataView
produces and
manages reports.
Netcool/Proviso documentations consists of the following:
• release notes
• configuration recommendations
•user guides
• technical notes
• online help
The documentation is available for viewing and downloading on the infocenter at:
http://publib.boulder.ibm.com/infocenter/tivihelp/v8r1/index.jsp?topic=/com.ibm.netcool_proviso.doc/welcome.htm
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Preface
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Chapter 1: Introduction
This chapter discusses the following topics:
Topic Page
Overview 1
How is the Data Collected? 1
How is the Data Processed and Loaded into the Database? 2
How is the Data Reported? 3
Overview
Netcool/Proviso Technology Packs are individually installed modules that contain discovery, grouping,
collection, and reporting instructions created by T ec hnology Pack dev elopers or Professional Services personnel
for a specific network technology or network equipment provider, such as Cisco IP Telephony.
Once installed, a Technology Pack “programs” Netcool/Proviso to inventory and group specific network
resources, perform mathematical calculations on raw or aggregated data streams collected from these resources ,
and produce key performance monitoring metrics that are stored on the Netcool/Proviso database. R eporter sets
designed for each Tec hnology Pack query the database for this information and display the results on a web portal
in the form of specialized report tables, graphs, and charts.
This chapter provides an overview of how T echnology Packs work with Netcool/Proviso to collect, process , load,
and report data from a network environment.
How is the Data Collected?
Inventory
After a Netcool/Proviso Technology Pack has been installed, an inventory process must be r u n so that the
Technology Pack’s target network resources can be identified and modeled within Netcool/Proviso as subelements. Sub-ele ments must be cr eated before da ta from any netw ork resource can be collected, processed, and
stored in the database.
How sub-elements are discovered depends on whether the target resources are SNMP resources or non-SNMP
resources:
• For SNMP network resources , a T echnology Pack provides a discovery formula. Discovery formulas are used
to evaluate network resources, determine which resources become sub-elements, and set values for items
defined as properties in the for mula. Once all the sub-elements have been discovered and created in the
database, the inventory process organizes the sub-elements according to the grouping rules provided by a
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Chapter 1: Introduction
Technology Pack. The grouping rules use the properties and values defined within inventory formulas or
adaptor design files to filter the sub-elements into their appropriate collection or reporting groups.
• For non-SNMP network resources, a Te c hnology Pac k provides a Bulk Adaptor Design File. Bulk Adaptor
Design Files define how data fields that reside in files generated by network resources are used to create subelements and set values for items defined as properties.
During the database synchronization phase of the inventory process, the list of discovered sub-elements is
compared to what exists in the database. Newly discovered sub-elements are assigned a resource identifier (RID)
and timestamp, and the database uses both items to create a new entry for the sub-element to reflect the known
state of the network inventory.
Collection
Following the completion of the inventory process, Netcool/Proviso is ready to collect performance data for a
Technology Pack’s target network resources. A Technology Pack provides Netcool/Proviso with collection
formulas that instruct a DataLoad collector resid ing in a DataChannel to collect specific types of performance
data against a particular sub-element.
The types of collection formulas applied to the data depend on whether the sub-element is an SNMP resource
or non-SNMP resource:
• For SNMP network resources, a Technology Pack provides SNMP collection formulas. SNMP collection
formulas instruct the SNMP Collector to take the data gathered during a specified collection interval,
perform some mathematical operation on the data, and output the result as a performance metric.
• For non-SNMP network resources , a Technology Pack provides Bulk collection formulas . A Bulk collection
formula, unlike an SNMP collection formula, has no executable instructions. A Bulk collection formula
consists of a metric name that is mapped by the Bulk Adaptor Design File to a statistic that resides in the
input file generated by a network resource.
Either type of collection formula outputs a metric and corresponding unique metric identifier (MID) that are
passed along the DataChannel to the Complex Metric Engine for processing.
How is the Data Processed and Loaded into the Database?
The Complex Metric Engine (CME) is a component in the DataChannel that performs calculations on data
gathered by the SNMP or Bulk collectors deployed in a network. These calculations include the following:
• Pre-defined formulas that are provided by a Technology Pack
• User-defined formulas created using the CME Formula API
• Time aggregations for sub-elements
In addition to performing calculations on the data stream in the DataChannel, the CME also buffers and sorts
metric records according to their RIDs and MIDs to optimize ho w the data and metrics are stored in the database.
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Chapter 1: Introduction
CME Operation
The CME is designed to work with data that is gathered over the space of one hour. Within that hour, there are
several distinct phases that characterize the operation of the CME:
• Loading Phase
• Building Phase
• Processing Phase
• Output Phase
Loading Phase
During the beginning of each hour, the CME creates a new netw ork configuration model based on the inv entory
structure that exists in the database at that time. This model is used as a snapshot of the network environment
and serves as the basis for all metric processing for the entire duration of the hour. At the end of the hour, the
CME polls the database for any changes that have been made to the inventory and creates a new network
configuration model for the next hour.
As the CME reloads its configuration hourly, any metrics produced by sub-elements following the last polling
period are rejected by the CME until the beginning of the next hour.
Building Phase
Once the current configuration model has been built, the CME creates a table of sub-elements and metrics that
are expected for the current hour. The CME uses the RIDs and MIDs to build the table and determine which
metrics should be arriving from the collectors. The table also specifies how resources are related, and determines
if there are any CME formulas that must be applied to a sub-element’s metrics once the data is gathered.
Processing Phase
Whenever new data arrives at the CME, it is evaluated and stored in the appropriate ta ble location, along with any
Resource Aggregation information. Once the input and processing dependencies for a metric in the table have
been met, the CME processes the metrics and stores the data until the end of the hour.
Output Phase
At the end of the current hour, the CME outputs everything in memory to the Hourly and Daily Loaders. The
data sent to the database loaders includes the sorted data for the current hour, and resource and group
aggregations for each of the processing periods up to the current time. The Hourly Loader computes group and
resource aggregations, while the Daily Loader creates metric statistics and inserts the data into the database.
How is the Data Reported?
The data collected, processed, and stored in the database by Netcool/Proviso is organized and output for
customers using reporter sets that are designed by developers and Professional Services personnel for a specific
Technology Pack.
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Chapter 1: Introduction
A Tec hnology Pack reporter set is a related group of reports that provide performance information on a specific
set of devices or resources that exist in a network. Each report consists of a series of queries that retriev e related
sub-elements and their corresponding metrics from the database using the RIDs and MIDs assigned during the
inventory and collection processes. The retrieved results are then organized within the report and are displayed
on a web portal in the form of tables, graphs, and charts.
A Technology Pack provides a variety of reports and charts, including:
• Resource Summary Reports (RSTs) (sometimes referred to as Resource Summary Tables) aggregate data
across time for an individual sub-element and defi ne t h e s ta tistics that are relevant for a measure of its
network performance.
• Group Summary Reports (GSTs) (sometimes referred to as Group Summary Tables) aggregate data across
both time and sub-elements, and define the statistics that are relev ant for a measure of netw ork performance
for a group of resources.
• Detail Charts (DCs) display raw data for a metric that has been aggregated for an individual sub-element over
a particular period of time.
• Dashboards display a series of abbreviated tables and charts that provide an overall summary of the metrics
collected for the target network resource supported by the Technology Pack.
• Timeseries charts present time series information, where the x axis is time and the y axis is the data value.
• TopN reports list the N highest values during a specified time range for a specific m etric.
• Resource Distribution charts (often referred to as pie charts) show the distribution of resources across
specific ranges. Typically, a legend for the Resource Distribution chart appears in the report.
• Resource Over Threshold Tables (RTTs) display a list of resources that have violated their threshold for a
specific metric. T ypically , users na vigate to an RTT from a Group Summary Table (GST), using the threshold
overflow cell navigation link.
• Ratio charts show the relationship of a single metric among different resources or a single resource among
different metrics.
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NOTES
Chapter 1: Introduction
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Chapter 1: Introduction
6 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W
Chapter 2: Supported Reports
This chapter discusses the following topics:
Topic Page
Overview 7
Reporter Sets 7
Reports 9
Overview
The Cisco IP Telephony T ec hnology Pack supplies a set of reports suitable for displaying information about the
devices and activity associated with the Cisco IP Telephony environment.
Reports contain metrics that are generated by the formulas that this technology pack provides. Metric names are
the same as the names of the formulas that generate them. For information about a metric that is listed for a
particular report, see the description of the associated formula in the collection formula chapter of this guide.
This chapter includes information to help you navigate to a particular report on the DataView portal. This
navigation path is the same as the path where the report has been deployed through the DataMart Resource
Editor. Note, however, that some reports are not explicitly deployed on the portal navigation path. You can
display such a report by "drilling down" to it from other reports.
For information about understanding report types, creating reports, configuring reports, viewing and working
with reports, and deploying reports, see the
assumes an understanding of the report-related topics discussed in the
Netcool/Proviso DataView User’s Guide. This Tec hnology Pack User’ s Guide
Netcool/Proviso DataView User’s Guide.
Reporter Sets
Reporter Set Tree
This technology pack provides the reporter sets listed below. The list presents the reporter sets as they appear in
the DataView Navigator tree structure:
AP Cisco VOIP Pack
...Global Customer Reports
...Call Detail Record
......Cluster
......Extension
......K-Factor
......Codec
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Chapter 2: Supported Reports
...Infrastructure
......CallManager Server
......PSTN Gateway
.........Interface
.........Device
.........DSP Card
......Media Devices
......Gatekeeper
.........Device
.........Interface
......Perfmon
8 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W
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