IBM N2800e User Manual

Download

NetVista

™

N2800e Thin Client Express Reference September 2 000

To view or print the latest update, go to http://www.ibm.com/nc/pubs



SA23-2808-00

NetVista

™

N2800e Thin Client Express Reference September 2 000

To view or print the latest update, go to http://www.ibm.com/nc/pubs



SA23-2808-00

Note

Before using this information and the product that it supports, be sure to read “Safety notices” on page v and “Notices” on page 61.

US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

Safety notices ............v

Danger notices .............v

Caution notices .............vi

Handling static-sensitive devices .......vi

About this book...........vii

Who should read this book .........vii

Information available on the World Wide Web . . vii

Related information ...........vii

How to send your comments ........vii

Understanding your NetVista Thin Client

Express...............1

Learning about the hardware .....3

Standard hardware ............3

Hardware connectors ...........3

Communication hardware ..........4

Monitor specifications ...........4

Power consumption ............4

Upgrading hardware features.........4

Setting up the hardware........7

Startup sequence ..........9

Maintaining and reconfiguring PPP dialer

parameters ..............23

Using the PPP dialer to access flash images....24

Troubleshooting PPP dialer problems ......24

Altering the flash image of a

workstation.............25

Performing a software update on a workstation . . 25

Using the Configuration Tool to perform a

software update on a workstation ......25

Using the Thin Client Manager Operations Utility to perform a software update on a workstation . 26

Recovering the flash image of a workstation . . . 26

Using one workstation to recover the flash image

of another workstation .........27

Using the Setup Utility to recover the flash image

of a workstation ............29

Using the Thin Client Manager Operations Utility to recover the flash image of a workstation . . . 30

Resolving hardware problems.....31

Verifying hardware problems ........31

Visible hardware failure ..........32

Audio beep sequences ...........34

LED indications .............35

Error codes and text messages ........36

Configuring the N2800e Thin Client

Express ..............11

Using the Setup Utility to configure the workstation 11 Using the Configuration Tool to configure the

workstation ..............12

Installing the Thin Client Service Utility

and the Operations Utilities ......15

Installing the utilities from the NetVista Thin Client

Utilities CD ..............16

Downloading the utilities from the NetVista Thin

Client web site .............16

Managing your Thin Client Express

remotely ..............19

PPP dialer for Thin Client Express

workstations ............21

Prerequisites for using PPP dial access .....21

Configuring a workstation for PPP dialer ....21

Preparing the workstation for PPP dialer

configuration .............21

Configuring initial modem settings for PPP dialer

access ...............22

Starting the PPP dialer..........23

Learning about the NC dialer window .....23

Appendix A. Replacing hardware parts 41

Replacing the N2800e Thin Client Express

CompactFlash card ............41

Replacing parts other than the N2800e

CompactFlash card ............42

Returning hardware parts .........44

Appendix B. Hardware maintenance

procedures .............45

Appendix C. Setting the thin client

voltage for your location .......51

Appendix D. Recovering the boot block

image ...............53

Appendix E. Choosing a flash file . . . 55 Appendix F. Monitor specifications . . 57 Appendix G. Connector pin information 59

Notices ..............61

Environmental Design ...........62

Product Recycling and Disposal .......62

Trademarks ..............63

Electronic Emission Notices .........63

Federal Communications Commission (FCC)

Statement ..............63

Glossary of abbreviations ......65

Index ...............67

Safety notices

Danger notices

Safety notices contain information that is related to using the IBM®NetVista thin client in a safe manner. These notices can be in the form of a danger, caution, or attention notice.

The following danger notices call attention to situations that are potentially lethal or extremely hazardous. These notices pertain throughout this book.

DANGER

To prevent a possible electrical shock during an electrical storm, do not connect or disconnect cables or station protectors for communications lines, display stations, printers, or telephones. (RSFTD003)

DANGER

To prevent a possible electrical shock from touching two surfaces with different electrical grounds, use one hand, when possible, to connect or disconnect signal cables. (RSFTD004)

DANGER

An electrical outlet that is not correctly wired could place hazardous voltage on metal parts of the system or the products that attach to the system. It is the customer’s responsibility to ensure that the outlet is correctly wired and grounded to prevent an electrical shock. (RSFTD201)

DANGER

To prevent a possible electrical shock when installing the system, ensure that the power cords for all devices are unplugged before installing signal cables. (RSFTD202)

DANGER

To prevent a possible electrical shock when adding the device to a system, disconnect all power cords, if possible, from the existing system before connecting the signal cable to that device. (RSFTD205)

DANGER

To prevent a possible electrical shock, disconnect the power cord from the electrical outlet before opening the unit. (RSFTD215)

DANGER

To reduce the risk of electrical shock use only AC power sources approved by IBM. (RSFTD216)

Caution notices

A caution notice applies to a situation that is potentially hazardous to people because of some existing condition.

CAUTION: The battery is a lithium battery. To avoid possible explosion, do not burn or charge the battery. Exchange only with the IBM-approved part. Discard the battery as instructed by local regulations. (RSFTC227)

Handling static-sensitive devices

When you handle components, take these precautions to avoid static electricity damage:

v Do not open static-protective packages until you are ready to install their

contents.

v Limit your movements to avoid static electricity build-up around you. v Handle components carefully, and never touch exposed circuitry. v Prevent others from touching components. v Place components on static-protective packages while performing hardware

removal and installation procedures.

v Do not place components on metal surfaces.

About this book

IBM NetVista N2800e Thin Client Express Reference (SA23-2808) provides information for the Type 8364 (Model Cxx) IBM NetVista N2800e Thin Client Express (hereafter referred to as workstation or thin client).

This publication contains information on hardware setup, software configuration and update, hardware problem resolution, hardware upgrade options, parts replacement, and ordering.

Who should read this book

The following should find the information in this publication helpful:

v The person who administers the workstation v The hardware service, and the support organizations for the workstation

Information available on the World Wide Web

You can obtain the latest version of this information at the following uniform resource locator (URL):

http://www.ibm.com/nc/pubs

This is the same URL that is printed on the cover of this document.

Related information

The following publications ship with your hardware. Refer to these publications for information that relates to your workstation:

v See the IBM NetVista Quick Setup for N2800e Thin Client Express, Type 8364 (Model

Cxx) (SA23-2807) pamphlet for quick hardware setup information and software

configuration information.

v See the IBM License Agreement For Machine Code (Z125-5468) before using the

workstation.

v See IBM NetVista Thin Client Safety Information (SA41-4143) for important safety

notices.

v See IBM NetVista Thin Client Hardware Warranty - Type 8363 and Type 8364

(SA23-2802) for important hardware warranty information.

Refer to IBM NetVista Thin Client Manager Operations Utility (SA23-2813) for information about managing your Thin Client Express. This information is available at the following URL:

http://www.ibm.com/nc/pubs

How to send your comments

Your feedback is important in helping to provide the most accurate and high-quality information. You can submit comments about this, or other IBM information by mailing the readers’ comment form, located at the end of this information.

v If you are mailing comments from a country other than the United States, you

can give the form to the local IBM branch office or IBM representative for postage-paid mailing.

v If you prefer to send comments by FAX, use either of the following telephone

numbers:

– United States and Canada: 1-800-937-3430 – Other countries: 1-507-253-5192

v If you prefer to send comments electronically, use the following network

identification:

– IBMMAIL, to IBMMAIL(USIB56RZ) – RCHCLERK@us.ibm.com

Be sure to include the following:

v The title, and order number of the information v The page number or topic to which your comment applies

viii

Understanding your NetVista Thin Client Express

The IBM NetVista N2800e Thin Client Express offers a fast and simple way to access applications on the following platforms:

v Windows NT v Windows NT Server 4.0, Terminal Server Edition (TSE) v Windows NT Workstation 4.0 v Windows v Windows 2000 Professional v Windows 2000 Advanced Server

Server 4.0

2000 Server

As both a hardware and a software solution, Thin Client Express includes essential Network Station

™

Manager V2R1 functions on a pre-installed CompactFlash card.

Thin Client Express provides the usual thin-client benefits, such as a reduced total cost of ownership and the fast, flexible deployment of applications. Because it does not require a boot server, Thin Client Express also provides a quick start-up time.

Thin Client Express also includes a Setup Utility, and a Configuration Tool that provide the following:

v A streamlined configuration process v Local boot capabilities from a CompactFlash card v A Netscape browser v 3270, 5250, and VTxx emulator sessions v An Independent Computing Architecture (ICA) client and ICA Remote

Application Manager

v Separate utility programs for flash update service and operations management v A desktop with a Launch Bar or one or more full-screen applications v Advanced diagnostics

The IBM NetVista Thin Client Express Service Utility and IBM NetVista Thin Client Manager Operations Utility are management utilities that you can use to manage your workstations. These utilities run on Windows 2000 and Windows NT workstations, and are available to you, free of charge. You can download these utilities either from a compact disc (CD) or from the World Wide Web. For information on obtaining the CD (at no cost to you), visit the following uniform resource locator (URL):

http://www.pc.ibm.com/us/netvista/thinclient/xpress.html

Click Express Utilities, located under the More Info heading.

If you are interested in downloading the utilities from the World Wide Web, refer to “Downloading the utilities from the NetVista Thin Client web site” on page 16 for more information.

Learning about the hardware

This section provides detailed hardware information about the N2800e Thin Client Express — Hardware Type 8364 (Model Cxx), hereafter referred to as N2800e Thin Client Express.

Standard hardware

The standard N2800e Thin Client Express hardware includes the following: v 64 MB of SDRAM DIMM random access memory (RAM) (see “Appendix A.

Replacing hardware parts” on page 41).

v 4 MB SGRAM video memory v Integrated Ethernet communication v 16-bit internal and external sound v One 32 MB CompactFlash card with preloaded software v 2 USB ports for a keyboard and other USB devices v 2 PCI adapter slots for PCI devices v Two serial ports for serial devices

Note: The Netscape browser requires 64 MB of RAM. See “Appendix B. Hardware

maintenance procedures” on page 45 for information about adding more memory to a workstation. See “Appendix A. Replacing hardware parts” on page 41 for information about ordering replacement memory.

Hardware connectors

Your N2800e Thin Client Express hardware includes standard connectors, standard pin, signal, and signal direction configurations. See “Appendix G. Connector pin information” on page 59 for details.

Figure 1. Hardware connectors

Communication hardware

Your N2800e Thin Client Express includes an integrated Ethernet connection.

For a 10 Megabit (Mb) line speed operation, you need a category 3 or higher Unshielded Twisted Pair (UTP) type of cable. For a 100 Mb line speed operation, you need a category 5 UTP type of cable.

Refer to “Appendix G. Connector pin information” on page 59 for communication cable specifications.

Monitor specifications

A basic video graphics adapter (VGA) class monitor that meets the Video Electronics Standards Association (VESA) standards of refresh rate and resolution functions with the N2800e Thin Client Express. The N2800e Thin Client Express can support VESA Display Power Management Signaling (DPMS) and VESA Display Data Channel (DDC2B).

Refer to “Appendix F. Monitor specifications” on page 57 for a list of resolutions and refresh rates that the N2800e Thin Client Express can support. Your monitor may not support all resolutions and refresh rates.

Power consumption

Normal power consumption for the thin client, while running applications, ranges from 24 to 28 Watts. During periods of inactivity, the system switches into the suspend state, and power consumption reduces to approximately 18 Watts. Once the system enters the soft-off state, power consumption reduces to approximately 10 Watts.

Note: Power consumption may fluctuate or vary from these values, depending on

the voltage selection (115V or 230V) of the thin client.

Display monitor power reduction occurs when you use the N2800e Thin Client Express with a VESA DPMS Standard monitor.

As an Energy Star Partner, IBM has determined that this product meets the Energy Star Program guidelines for energy efficiency.

Upgrading hardware features

You can perform the following hardware procedures:

v Install PCI adapter cards for PCI devices v Replace a CompactFlash card v Connect USB devices

If you plan to use peripheral USB devices with your N2800e Thin Client Express, refer to the documentation for your peripheral USB devices for information.

v Upgrade your memory

The N2800e Thin Client Express has tworandom access memory (RAM) slots that accepts Synchronous Dynamic Random Access Memory (SDRAM) Dual Inline Memory Modules (DIMMs). The N2800e Thin Client Express includes 64 MB of RAM, and supports memory expansions of up to 256 MB. You can

expand the RAM of the N2800e by installing 32, 64, or 128 MB DIMMs. “Appendix B. Hardware maintenance procedures” on page 45 provides information on how to exchange memory. Refer to “Appendix A. Replacing hardware parts” on page 41 for detailed memory specifications and orderable N2800e Thin Client Express parts.

Note: Use of the Netscape browser requires 64 MB of RAM.

Learning about the hardware 5

Setting up the hardware

Unpacking your hardware

Unpack your hardware. Contact your reseller, or IBM, if you do not have these standard parts:

1 Thin client logic unit 2 Base 3 Mouse 4 Keyboard 5 Power cable

Selecting the voltage for your location:

Attention: You may damage the thin client if you do

not select the correct voltage.

1. Locate the voltage switch A on the bottom of the

thin client.

2. Use a pen, or similar object, to slide the switch A to

the correct setting for your location (see ″Voltage selection″ in Table 11 on page 42).

Installing options:

v If you have additional memory, or optional feature

cards, see “Appendix B. Hardware maintenance procedures” on page 45 before continuing with the following setup procedures.

v If you have a security cable and would like to restrict

access to the thin client logic unit, thread your cable through hole B.

v For vertical placement of the thin client, see “Installing

the support base” on page 8.

v For horizontal placement of the hardware, continue

with “Connecting your hardware” on page 8.

Installing the support base

Slide the base B onto the notched bottom of the thin client A until it latches securely.

Connecting your hardware

Read “Safety notices” on page v before continuing.

1. Connect the devices listed below to the appropriate

ports:

1 USB devices 2 Network cable 3 Serial device 2 4 Serial device 1 5 Parallel devices 6 Monitor 7 Mouse 8 Keyboard 13 Headphones 14 Microphone

2. Tighten all device cable connections.

3. Connect the thin client power cable to the power

socket 10.

4. Plug all power cables into properly grounded working

electrical outlets.

5. To power on your thin client, move the power supply

switch 9 to the ″on″ position.

Notes:

a. The white power switch 11 resets the power to

your thin client.

b. The system LED 12 should flash from amber to

green. See “Resolving hardware problems” on page 31 for deviations.

6. Choose the operating system for your server from the

menu that appears on your screen. Refer to the server software information to verify the correct selection for your network. Note: If your thin client is unable to receive the operating system code from the server, contact your network administrator.

Startup sequence

This is a typical startup sequence of events for the NetVista Thin Client Express. If any of these events do not occur, see “Resolving hardware problems” on page 31.

1. The following devices show light-emitting diode (LED) indications:

v Logic unit (system LED and network status LED) v Keyboard v Monitor v Any USB devices

2. The following internal hardware components initialize:

v Memory v L1 cache v Video memory v Keyboard controller

3. The IBM NetVista thin client screen appears on the monitor.

4. One of the following appears:

v The Thin Client Express Setup Utility. The Setup Utility appears in either of

the following situations:

– You start the NetVista thin client for the first time. – You previously reset the NetVista thin client to the factory-default

property settings.

The Configuration Tool launches after the Setup Utility in either situation.

Refer to “Configuring the N2800e Thin Client Express” on page 11 for more information about working with the Setup Utility.

v The NetVista Thin Client Express detects the CompactFlash card and loads

the operating system into memory.

v The interface that you specified with the Configuration Tool appears. The

interface can be either of the following:

– One or more applications – A launch bar with one or more applications

Refer to the following sections for more information about configuring your NetVista Thin Client Express:

v “Configuring the N2800e Thin Client Express” on page 11 v “Installing the Thin Client Service Utility and the Operations Utilities” on

page 15

v “Managing your Thin Client Express remotely” on page 19

1. Refer to the documentation for your monitor if there is no LED indication.

2. Refer to the documentation for your USB devices if there are no LED indications.

Configuring the N2800e Thin Client Express

Before you can use the N2800e Thin Client Express (also referred to as workstation) to access server applications, you need to configure your workstation. You can use the NSBoot Setup Utility (also referred to as Setup Utility) and the Thin Client Express Configuration Tool (or Configuration Tool) to configure workstations.

Note: You do not need access to an external server to set up and configure the

workstation.

This section provides information on the following:

v “Using the Setup Utility to configure the workstation” v “Using the Configuration Tool to configure the workstation” on page 12

Using the Setup Utility to configure the workstation

The Setup Utility allows you to perform the following tasks:

v Specify your keyboard language settings v Set the resolution and frequency of your display v Configure your Internet Protocol (IP) settings v Perform advanced configurations, such as changing your boot file server settings

The first time you start the workstation, you must use the initial Setup Utility to configure the workstation. The following menu is an example of a Setup Utility menu:

Figure 2. Example menu

The menu number A makes it easy to navigate through the Setup Utility. Menu numbers that begin with 2 are unique to the initial Setup Utility. The menu title B tells you which menu you are using.

Use the arrow keys to select an option from the list of available options C. After you select an option, specify a value in the corresponding value field D. Certain fields allow you to select a value by using the Page Up and Page Down keys.

Instructions and other messages (E and F) provide additional information. Error messages G inform you when you need to complete a field or correct a value before continuing.

Use the active function keys H to navigate through the Setup Utility.

To access the Setup Utility during a subsequent boot, press Esc immediately after the following message disappears:

Hardware testing in progress...

If you worked only with the Simple Configuration menu during the initial boot, then the Simple Configuration menu appears. However, if you worked with the

Advanced Configuration menu during the initial boot, then the Advanced Configuration menu appears.

You can also configure your workstation for Dial Access. This option is available if your client will use a modem for network connection instead of the Ethernet or Token-Ring connection. See “PPP dialer for Thin Client Express workstations” on page 21.

For information on using the Setup Utility to update CompactFlash cards, see “Using the Setup Utility to recover the flash image of a workstation” on page 29.

Using the Configuration Tool to configure the workstation

The Configuration Tool allows you to configure the following applications on your workstation:

v Independent Computing Architecture (ICA) Client v ICA Remote Application Manager v Netscape 4.5 browser (without Netscape JVM support)

v 3270 emulator to S/390 v 5250 emulator to Application System/400 (AS/400)®hosts v VT emulator v Advanced diagnostics

The Configuration Tool also allows you to configure the single user preferences that are independent of the applications, such as mouse orientation. It also provides a means to update the software on the CompactFlash card.

The first time you power on the workstation, the Configuration Tool displays automatically after you complete the Setup Utility configurations. You must complete the Configuration Tool configurations before you can access applications from network servers. However, you do not need to complete the advanced settings to create a basic, working configuration. After you have completed the Configuration Tool, click Save and Restart to save your settings and restart the workstation with your new configuration.

hosts

The Configuration Tool provides three Workstation Mode user interfaces:

1. A single application that starts automatically when you power on the

workstation. This application fills the entire display screen.

2. One or more applications that start automatically when you power on the

workstation.

Note: The N2800e’s free memory determines how many applications you can

run at one time. With 32 MB of RAM, you can specify up to either of the following applications:

v Four simultaneous 5250 or 3270 emulators v An ICA client and two simultaneous 5250 or 3270 emulators

3. A launch bar with one or more applications. The Configuration Tool can start

these applications automatically, if desired.

Network administrators can use one of two possible methods to restrict access to the Configuration Tool:

1. Use the Configuration Tool itself to create an administrator password.

2. Use the Thin Client Manager Operations Utility. For more information on using

the Thin Client Manager Operations Utility, see “Managing your Thin Client Express remotely” on page 19.

You can access additional, customized help at any time by clicking Help in the lower, right-hand corner of the display. The help viewer also has search capability.

To access the Configuration Tool anytime after the initial configuration, press and hold the following keys on the left side of the keyboard: Shift + Ctrl + Alt. Hold the keys down for several seconds until the Configuration Tool starts.

You can also place the Configuration Tool on the launch bar for simple, future access.

For information on using the Configuration Tool to update CompactFlash cards, see “Using the Configuration Tool to perform a software update on a workstation”

on page 25.

Configuring the N2800e Thin Client Express 13

Installing the Thin Client Service Utility and the Operations Utilities

The Thin Client Express Service and Thin Client Manager Operations Utilities are management utilities that run on the following workstations or server platforms:

v Windows NT Server 4.0 v Windows NT Server 4.0, Terminal Server Edition (TSE) v Windows NT Workstation 4.0 v Windows 2000 Server v Windows 2000 Professional v Windows 2000 Advanced Server

Although these utilities are optional, IBM recommends that you install the Service Utility on if you want to rewrite the flash image of a workstation. The Service Utility consists of the following:

v NetVista Thin Client Express image files v Network support services that provide Network File System (NFS) support for

the client to access the image files

The Service Utility services start automatically after the installation is complete. The services also start automatically after the server reboots. If you experience problems while attempting to update or recover the flash ofa workstation, verify the status of the Service Utility network support services. For information regarding how to verify the status of network support services, see the NetVista Thin Client Service and Operations Utilities Readme file. This file is available on the NetVista Thin Client Utilities CD, as well as the NetVista Thin Client website.

For information on using the Operations Utility, refer to IBM NetVista Thin Client Manager Operations Utility (SA23-2812). This information is available at the following uniform resource locator (URL):

http://www.ibm.com/nc/pubs

Table 1 shows the tools, and utilities that IBM recommends for the different methods of rewriting the flash image.

Table 1. Required tools and utilities to perform flash updates and recoveries

Type of update or

recovery

Configuration Tool update

Operations Utility update

Operations Utility recovery

NS Boot Setup Utility recovery

Peer flash recovery X

NSBoot Setup

Utility

Configuration

Tool

Service Utility Operations

Utility

Only the Operations Utility methods of updating in Table 1 on page 15 allow you to update multiple workstations at a time. The other methods of flash recovery in Table 1 on page 15 allow you to perform flash recovery to one workstation at a time. For more information on recovering or updating CompactFlash cards with the TCM Operations Utility, refer to IBM NetVista Thin Client Manager Operations Utility (SA23-2812). This information is available at the following URL:

http://www.ibm.com/nc/pubs

There are two ways to install the Service and Operations Utilities:

1. Installing the utilities from the NetVista Thin Client Utilities CD

2. Downloading the utilities from the NetVista Thin Client website

Installing the utilities from the NetVista Thin Client Utilities CD

To install the Service and Operations Utilities from the NetVista Thin Client Utilities CD, insert the CD into your server’s CD-ROM drive. The IBM NetVista Thin Client Utilities menu starts automatically.

Note: If the Thin Client Utilities menu does not start automatically, you can run

the install.bat file from the root directory of the CD.

To install the Operations Utility, click ″Install NetVista Thin Client Manager Operations Utility.″

To install the Service Utility, click ″Install NetVista Thin Client Express Service Utility.″

Downloading the utilities from the NetVista Thin Client web site

To download the Service and Operations Utilities from the IBM Thin Client web site, you need to set up an update server. This update server must meet the following requirements:

v Reliable access to the Internet v Runs File Transfer Protocol (FTP) or Hypertext Transfer Protocol (HTTP) v Accessible by workstations through a high-speed TCP/IP (Transmission Control

Protocol/Internet Protocol) connection (for example, a LAN)

v Sufficient space for the download files After you have set up an update server, follow these steps to download the Service

and Operations Utilities from the IBM Thin Client web site:

Note: The Thin Client Express Service Utility, Thin Client Manager Operations

Utility, and Readme files for each utility are available from this Internet site.

1. From the server that you want to install the utilities on, open an Internet

browser and go to the following URL:

http://www.ibm.com/pc/support

2. Click NetVista.

3. Click NetVista thin client.

4. From the left column of links, click Hot news.

5. Click NetVista Thin Client Express - Service and Operations Utilities.

6. Click download NetVista Thin Client Express Service and Operations

Utilities.

7. From the Downloads box, click the item that you want to download.

Installing the Thin Client Service Utility and the Operations Utilities 17

Managing your Thin Client Express remotely

You can use the IBM NetVista Thin Client Manager Operations Utility to remotely manage your N2800e Thin Client Express. You can use the Thin Client Manager Operations Utility to manage both individual workstations, and workstation groups. Before you can use the Operations Utility to perform a task on a workstation, you need to perform the following tasks:

v Install the Operations Utility on your computer. For information on installing the

Operations Utility, see “Installing the Thin Client Service Utility and the Operations Utilities” on page 15.

v Power on the workstation on which you want to perform a task. See IBM NetVista Thin Client Manager Operations Utility (SA23–2813) for more

information on managing thin clients with the Thin Client Manager Operations Utility. This information is available on the World Wide Web at the following uniform resource locator (URL):

http://www.ibm.com/nc/pubs

PPP dialer for Thin Client Express workstations

You can configure your Thin Client Express (hereafter referred to as workstation) for Point-to-Point Protocol (PPP) dial access. You can utilize this option if your workstation uses a modem to connect to a network. There are several prerequisites that you must meet before you can use PPP dialer.

Prerequisites for using PPP dial access

Before you can use PPP dial access with your workstation, you must have the following:

v A workstation, with a Service Update 1 BOM flash file installed on its

CompactFlash card (see “Altering the flash image of a workstation” on page 25 for flash update information).

v USB modem or serial analog modem.

Note: If you are going to use a serial modem with a N2800e workstation, you

need an USB-to-serial adapter.

v Analog telephone line. v Internet Service Provider (ISP) that supports PPP connections, and Password

Authentication Protocol (PAP) authentication.

Note: By default, the workstation does not recognize Domain Name System

(DNS) information from ISPs. To enable DNS, perform the procedure, “Configuring initial modem settings for PPP dialer access” on page 22.

For a list of tested modems, visit the following uniform resource locator (URL):

http://www.ibm.com/pc/support

Click NetVista—>NetVista thin client—>Advanced Search, and then search for modems, under IBM NetVista Thin Client.

Configuring a workstation for PPP dialer

You need to perform the following procedures to configure a workstation for PPP dialer access:

1. “Preparing the workstation for PPP dialer configuration” on page 21

2. “Configuring initial modem settings for PPP dialer access” on page 22

3. “Starting the PPP dialer” on page 23

Preparing the workstation for PPP dialer configuration

Follow these steps to configure your workstation for PPP dialer access.

1. Power on the workstation.

2. If the workstation does not automatically display the Setup Utility Simple

configuration menu, press Esc to enter the Setup Utility. If the workstation displays the Advanced configuration menu, select Simple configuration, and press Enter.

3. From the Setup Utility Simple configuration menu: a. Choose a language setting.

b. Choose a display resolution setting and a display frequency setting. c. Configure the workstation Internet Protocol (IP) settings:

1) From the CompactFlash Boot - Configure IP settings menu, disable

Dynamic Host Configuration Protocol (DHCP).

2) Verify that all IP values are 0.0.0.0.

3) From the CompactFlash Boot - Configure IP settings menu, enable Dial

Access.

4) Press Enter. The workstation restarts, and the Configuration Tool

appears on the display. If the Configuration Tool does not display, Press and hold the following keys on the left side of the keyboard: Shift + Ctrl + Alt. Hold the keys down for several seconds until the Configuration Tool starts.

Note: If you are unable to enter the Configuration Tool, the workstation

may not have access to the Configuration Tool. Refer to IBM NetVista Thin Client Manager Operations Utility (SA23-2813) for more information about granting and denying access to the Configuration Tool. This information is available at the following URL:

http://www.ibm.com/nc/pubs

4. From the Configuration Tool, select a language. You have completed the initial configurations of your workstation for PPP dialer

access. Continue with “Configuring initial modem settings for PPP dialer access”.

Configuring initial modem settings for PPP dialer access

Once you have prepared a workstation for PPP dialer access, you must configure the initial modem settings of the workstation. Perform the following steps from the Communication Options menu of the Configuration Tool to complete this task:

1. Select a type of modem. N2800e workstations use an USB modem, or a serial

modem.

2. Select DTE Baud rate. If you are using a 56K modem, you should select 57600

or higher.

3. Select a dialing method. You can choose Tone or Pulse.

4. This step is optional, depending on the modem that you are using: a. Type the modem initialization string in the appropriate field. This can

contain additional commands for the modem.

b. Type one command string and one response string into the appropriate

fields. Refer to the documentation for the modem that you are using for specific commands. An example of a command string and a response string is atz&fL1 OK.

5. This step is optional, depending on the applications that you want to use: a. If you need DNS support, from the DNS active pulldown list, select Yes. b. Type up to two DNS server IP addresses in the IP address 1 and IP address

2 fields.

c. Type an optional domain name in the Domain field.

6. Type the telephone number of the ISP in the Phone number field. You can

include commas in the telephone number for time delay, but you cannot include blank spaces. Commas indicate to the PPP dialer that it needs to wait for a dial tone before continuing to dial the telephone number of the ISP.

7. Type a userid and password in the appropriate fields. If you do not type a

userid and password, the dialer prompts you for a userid and password each time that you connect to the network.

Once you have completed the initial modem setting configurations for PPP dialer access, you can start the PPP dialer. It is necessary for you to successfully start the PPP dialer at this time to complete the configuration of your workstation for PPP dialer access.

Starting the PPP dialer

You can start the PPP dialer once you have completed the initial modem setting configurations on the workstation. Starting the PPP dialer after you have completed the initial modem setting allows the workstation to test the modem settings that you have specified. Perform the following steps to start the PPP dialer:

1. In the last step of the procedure, “Configuring initial modem settings for PPP

dialer access” on page 22, the workstation that you are configuring for PPP dialer access is displaying the Communication Options menu. From the Communication Options menu, click OK to start the dialer.

2. From the NC Dialer window, click Connect. The workstation may prompt you

for a userid and password. After you click Connect, the State changes from Offline,toConnecting. Wait for the state to display Online. You can check the status log in the window for connection errors.

After the workstation has completed a successful dial connection, the Configure a Workstation Mode menu appears. You are now ready to configure the workstation desktop. See “Using the Configuration Tool to configure the workstation” on page 12 for more information about configuring the workstation desktop.

Learning about the NC dialer window

The NC dialer window displays information about the PPP connection of the workstation. The dialer window includes a log, which displays status information of the current dialer session. During a successful PPP dialer connection, the dialer window displays the following information:

v Modem Speed — displays the DTE Baud speed. v Local IP — displays the local workstation’s IP address. v Remote IP— displays the workstation’s gateway address. v Bytes in — displays number of bytes received by the workstation. v Bytes out — displays number of bytes transmitted by the workstation. v Time online — displays the time online for the current connection. v Connect — if enabled, allows the user to connect manually. v Disconnect — if enabled, allows the user to disconnect manually.

Maintaining and reconfiguring PPP dialer parameters

You can change PPP dialer configuration parameters of a workstation from the Configuration Tool. Perform these steps to reconfigure the PPP dialer parameters for a workstation:

1. From the workstation that you want to update, enter the Configuration Tool: a. Press and hold the following keys on the left side of the keyboard: Shift +

Ctrl + Alt.

PPP dialer for Thin Client Express workstations 23

b. Hold the keys down for several seconds until the Configuration Tool starts.

Note: If you are unable to enter the Configuration Tool, the workstation may

not have access to the Configuration Tool. Refer to IBM NetVista Thin Client Manager Operations Utility (SA23-2813) for more information about granting and denying access to the Configuration Tool. This information is available at the following URL:

http://www.ibm.com/nc/pubs

2. Click Workstation Configuration.

3. Select Hardware—>Communications. The Dial Access Configuration window

appears.

4. Change the PPP dialer parameters according to your needs. You do not need to restart the workstation for the changes to take effect. The next

time you start a PPP dialer session, the PPP dialer will use the parameters that you have configured.

Using the PPP dialer to access flash images

You can use the workstation Configuration Tool to update the flash image of a workstation. If you have configured the workstation to use the PPP dialer, the workstation uses the dialer to access the update flash image. See “Using the Configuration Tool to perform a software update on a workstation” on page 25 for more information about using the Configuration Tool to perform software updates. Perform the procedure, “Configuring a workstation for PPP dialer” on page 21, to configure a workstation to use the PPP dialer.

Troubleshooting PPP dialer problems

The NC dialer window displays PPP connection information. The workstation saves this information in the following file: /tmp/ncdialer/log.

Note: The /tmp/ncdialer/log does not persist through workstation reboot. The workstation stores additional PPP connection information in the system log. You can access this information by performing the following steps:

1. Using the Configuration Tool, configure the workstation desktop to include an

Advanced Diagnostics window (see “Using the Configuration Tool to configure the workstation” on page 12).

2. From the workstation desktop, open an Advanced Diagnostics window and

type the command, dmesg. You can now see PPP connection information and messages for the current dialer session.

Altering the flash image of a workstation

There are two methods that you can use to alter the flash image of a workstation:

v “Performing a software update on a workstation” on page 25. v “Recovering the flash image of a workstation” on page 26.

Notes:

1. When you perform a software update to the flash image of a workstation, you are only updating the software files. The workstatoin saves any configuration settings that you have made, during the software flash update process.

2. When you recover the flash image of a workstation, the recovery server reformats the CompactFlash card of the workstation, copying the recovery flash image to the workstation. Any configurations that you have made to the workstation are removed.

Performing a software update on a workstation

You should perform software updates on workstations only when a newer version of the software flash image exists. Files which contain configuration information are not rewritten by the workstation when you perform a software update on a workstation. Configuration files can include Internet Protocol (IP) configuration settings, emulator settings, keyboard remapping files, and Independent Computing Architecture (ICA) Client sessions that you have added.

You can perform a software update on a workstation, using the following two methods:

v “Using the Thin Client Manager Operations Utility to perform a software update

on a workstation” on page 26

v “Using the Configuration Tool to perform a software update on a workstation”

Using the Configuration Tool to perform a software update on a workstation

You can use the Configuration Tool to perform a software update on a workstation. Using the Configuration Tool requires you to be at the workstation that you are updating. If you have installed the IBM NetVista Thin Client Express Service Utility (hereafter referred to as Service Utility), you can use it as a flash update source. To use the Configuration Tool to perform a software update on a workstation, follow these steps:

1. From the workstation that you want to update, enter the Configuration Tool: a. Press and hold the following keys on the left side of the keyboard: Shift +

Ctrl + Alt.

b. Hold the keys down for several seconds until the Configuration Tool

starts.

Note: If you are unable to enter the Configuration Tool, the workstation may

not have access to the Configuration Tool. Refer to IBM NetVista Thin Client Manager Operations Utility (SA23-2813) for more information about granting and denying workstations access to the Configuration Tool. This information is available at the following uniform resource locator (URL):

http://www.ibm.com/nc/pubs

2. If you have installed the Service Utility on a network server, ensure that the

Service Utility services are running. If you have not installed the Service Utility on a network server, you can use another workstation as your flash update source. Continue with the next step.

3. From the Configuration Tool, click Remote Management / Software Update.

4. Click Configure Software Update Server Access.

5. Specify the IP address of the Service Utility server. To use another workstation

as your flash update source, enter the IP address of the workstation that you want to pull the software update from.

6. Verify that both the software update server, and the file system types are

correct.

7. Set Software update file list name to the appropriate flash file, or BOM file.

For information on selecting the correct flash file, see “Appendix E. Choosing a flash file” on page 55.

8. Click OK.

9. Click Request Immediate Software Update.

10. On the confirmation window, click OK.

Attention: After you click OK, the server might take as long as 10 minutes to update the CompactFlash card. Do not power off the workstation while it reboots.

If you are interested in learning more about the Configuration Tool, see “Using the Configuration Tool to configure the workstation” on page 12.

Using the Thin Client Manager Operations Utility to perform a software update on a workstation

You can use the Thin Client Manager Operations Utility to perform a software update on a workstation. To find out how to perform this, and other workstation management tasks, refer to IBM NetVista Thin Client Manager Operations Utility (SA23-2813) for information about managing your Thin Client Express. This information is available at the following URL:

http://www.ibm.com/nc/pubs

Recovering the flash image of a workstation

You can recover the flash image of a workstation that has a damaged flash image. This process is also known as reflashing the workstation. When you recover the flash image of a workstation, the recovery server reformats the CompactFlash card, and copies the recovery flash image to the workstation. Any configurations that you have made to the workstation are removed.

Note: You should only perform flash recovery when you have a workstation with

a corrupt flash image.

You can recover the flash image of a workstation by using one of the following methods:

v “Using one workstation to recover the flash image of another workstation” on

page 27

v “Using the Setup Utility to recover the flash image of a workstation” on page 29 v “Using the Thin Client Manager Operations Utility to recover the flash image of

a workstation” on page 30

You need to specify the flash file that you want to use in the process, regardless of the method that you choose. See “Appendix E. Choosing a flash file” on page 55 for more information.

Using one workstation to recover the flash image of another workstation

You can use a peer workstation to perform a peer flash recovery on another workstation. The term peer flash recovery means that you use one workstation to recover the flash image of another workstation.

Note: You should only perform flash recovery when you have a workstation with

a corrupt flash image.

You can perform a peer flash recovery, provided that the following statements are true:

v Both workstations that you are working with are of the same hardware type

(example, N2800e)

v Both workstations have CompactFlash cards installed v The recovery workstation has a CompactFlash card that is compatible from a

language and memory perspective with the CompactFlash card on the workstation whose flash image you are recovering.

A peer flash recovery requires you to perform the following procedures:

1. “Enabling peer flash recovery on a workstation”

2. “Recovering the image on the peer-booted workstation” on page 28

3. “Disabling peer flash recovery on a workstation” on page 29

Enabling peer flash recovery on a workstation

The first step of peer flash recovery is to enable peer flash recovery on the workstation that you want to provide the peer recovery service. From the workstation that you want to provide the peer flash recovery, perform the following steps:

1. Power on the workstation.

2. Access the Configuration Tool: a. Press and hold the following keys on the left side of the keyboard: Shift +

Ctrl + Alt.

b. Hold these keys down for several seconds, until the Configuration Tool

starts.

Note: If you are unable to enter the Configuration Tool, the workstation may

http://www.ibm.com/nc/pubs

3. In the Configuration Tool, click Remote Management / Software Update.

4. Click Enable / Disable Peer Software Recovery.

5. Select Enable Peer Software Recovery.

6. Click OK.

Altering the flash image of a workstation 27

Do not exit the Configuration Tool at this time, as you will need to perform the procedure, “Disabling peer flash recovery on a workstation” on page 29 from this menu later.

7. Continue with the procedure, “Recovering the image on the peer-booted

workstation”.

Recovering the image on the peer-booted workstation

The second step of peer flash recovery is recovering the image on the peer-booted workstation. The peer-booted workstation is the workstation whose flash image you are recovering. Follow these steps to recover the image:

1. Power on the peer-booted workstation.

2. Press Esc immediately after the following message disappears:

Hardware testing in progress...

3. Press a key to continue.

4. Follow the on-screen directions until you see the Advanced configuration

menu (MENU03).

5. Select Configure network settings.

6. Press Enter to continue.

7. Set Boot file source to Network.

8. Verify that the following values are correct for your IP configuration:

v Workstation IP Address v Gateway IP Address v Subnet Mask

9. Press Enter to continue.

10. Under Boot file server IP address, specify the IP address of the flash-booted

workstation as the First option.

11. Under Boot file server directory and file name, specify the path and file

name of the recovery kernel as the First option. The following is an example of a probable path and file name:

/kernel.2200

12. Under Boot file server protocol, set NFS to First.

13. Press F3 to save your settings and return to the Advanced Configuration

menu.

14. Press F10 to reboot the workstation.

After the flash-booted workstation successfully updates the flash image of the peer-booted workstation, the Configuration Tool appears on the display.

Note: The flash-booted workstation might take as long as 10 minutes to

update the CompactFlash card of the peer-booted workstation. Do not power off either workstation during this time.

15. Use the Simple configuration menu of the Setup Utility to restore the

workstation’s settings. For information on using the Setup Utility, see “Using the Setup Utility to

configure the workstation” on page 11.

16. Continue with the procedure, “Disabling peer flash recovery on a

workstation” on page 29.

Disabling peer flash recovery on a workstation

The third step of peer flash recovery is to disable peer flash recovery on a workstation. Perform the following procedure from the workstation that you enabled to provide peer flash recovery:

1. From the Remote Management / Software Update menu, click Enable / Disable Peer Software Recovery.

The workstation should still display the Remote Management / Software Update menu from when you performed the procedure, “Enabling peer flash

recovery on a workstation” on page 27.

2. Select Disable Peer Software Recovery.

3. Click Ok—>Exit.

Using the Setup Utility to recover the flash image of a workstation

You can use the NS Boot Setup Utility (hereafter referred to as Setup Utility) to recover the CompactFlash image of a workstation. If you have installed the IBM NetVista Thin Client Express Service Utility (hereafter referred to as Service Utility), you can use it as a source for recovery flash images.

Perform the following steps:

1. Power on the workstation whose flash image you want to recover.

2. Ensure that the Service Utility services have started on the Service Utility

server. If you have not installed the Service Utility on a network server, you can use another workstation as your source for the recovery flash image. Continue with the next step.

3. Press Esc immediately after the following message disappears:

Hardware testing in progress...

4. Press a key to continue.

5. Follow the on-screen directions until you see the Advanced Configuration

menu (MENU03).

6. Select Configure Network Settings.

7. Press Enter to continue.

8. Under Network Priority, specify the following:

v Set DHCP to Disabled. v Set BOOTP to Disabled. v Set Local (NVRAM) to First.

9. Set Boot file source to Network.

10. Verify that the following values are correct for your IP configuration:

v Workstation IP Address v Gateway IP Address v Subnet Mask

11. Press Enter to continue.

12. Under Boot file server IP address, specify the IP address of the Service Utility

server as the First option. To use another workstation as your recovery flash source, enter the IP address of the recovery workstation.

Note: You need to perform the procedure, “Enabling peer flash recovery on a

workstation” on page 27 before you can perform a peer flash recovery.

Altering the flash image of a workstation 29

13. Under Boot file server directory and file name, specify this directory and file

name as the First option:

/NS/flashbase/x86/kernel.2200

14. Under Boot file server protocol, set NFS to First.

15. Press F3 to save your settings and return to the Advanced Configuration

menu.

16. Press F10 to reboot the workstation.

17. Specify the appropriate flash file, or BOM file, and press Enter to continue.

For information on selecting the correct flash file, see “Appendix E. Choosing a flash file” on page 55.

Note: The workstation will not prompt you to specify a BOM file in the

following instances:

a. You are performing a peer flash recovery. b. The Service Utilities server administrator has already specified a

BOM file to use for flash recovery.

Attention: Recovering the flash image of a workstation can take as long as 10 minutes. Do not power off the workstation until the flash recovery process is complete.

After the recovered workstation reboots, the Configuration Tool appears on the display.

18. Make any necessary changes to your configuration, and then click Save and

Restart.

If you are interested in learning more about the Configuration Tool, see “Using the Configuration Tool to configure the workstation” on page 12.

Using the Thin Client Manager Operations Utility to recover the flash image of a workstation

You can use the Thin Client Manager Operations Utility to recover the flash image of a workstation. To find out how to perform this, and other workstation management tasks, refer to IBM NetVista Thin Client Manager Operations Utility (SA23-2813) for information about managing your Thin Client Express. This information is available at the following URL:

http://www.ibm.com/nc/pubs

Resolving hardware problems

This section provides information on verifying and resolving hardware problems.

If you cannot identify a hardware problem, you can request technical service and support by contacting IBM. You need to provide the machine type, model, and serial number of your NetVista thin client.

You can obtain additional service and support information at the following URL:

http://www.ibm.com/nc/support

Notes:

1. If your NetVista thin client is under warranty or a maintenance contract, contact IBM Service and Support to obtain a customer-replaceable unit (CRU). Refer to IBM Network Station Hardware Warranty - Type 8363 and Type 8364 (SA23-2802) for more information.

2. To resolve software errors, follow the instructions on the error message. For more information, contact IBM Service and Support.

3. Refer to the documentation for your monitor, PCI devices, serial devices, and USB devices for detailed information on resolving hardware problems that are associated with these devices.

Verifying hardware problems

Table 2 identifies possible hardware problem indications that can occur with the NetVista thin client during its startup sequence (see “Startup sequence” on page 9), or during normal operation.

Table 2. Hardware problem indications

Startup

Checkpoints

Power on X X X Monitor

initialization Keyboard

initialization Welcome screen X X

Visible

hardware

failure

LED

indications

(system LED)

Audio beep

sequences

Error codes and

text messages

(NSBxxxx)

If you experience any hardware problem indications, you need to verify that an easily avoidable problem is not causing the hardware problem indication. Record any hardware problem indications and a description of the problem, and then proceed with the instructions below.

These instructions ensure that you start resolving any hardware problems by resetting the power to your hardware.

To determine the cause of NetVista thin client hardware problems, follow these steps to reset the power to your hardware:

__ 1. Power off the NetVista thin client.

__ 2. Unplug the power cable from the electrical outlet. __ 3. Ensure that you properly connected all devices to the NetVista thin client.

See “Connecting your hardware” on page 8 for more information.

__ 4. Plug the NetVista thin client power cable into a properly grounded, working

electrical outlet.

__ 5. Power on the NetVista thin client. __ 6. Wait for the IBM NetVista thin client screen to appear on your monitor.

v If the IBM NetVista thin client screen appears, and the NetVista thin client

does not indicate any hardware problems during power-on, you do not have a hardware problem.

v If the NetVista thin client indicates a hardware problem, record any

problem indications and a description of the problem. Consult Table 3 with your hardware problem information.

Table 3. Hardware problem resolution information

Hardware problem indications Where to find information

Visible hardware failure “Visible hardware failure” Audio beep sequences “Audio beep sequences” on page 34 LED indications “LED indications” on page 35 Error codes and text messages “Error codes and text messages” on page 36

Visible hardware failure

You experience visible hardware failure during normal operation when a device that is attached to your logic unit fails to function properly. Visible hardware failure includes the following:

v A device that is attached to your logic unit fails to function at all.

For example:

– Your mouse cursor stops moving. – Your monitor displays a blank screen. – Characters do not display on your monitor when you type.

v A device that is attached to your logic unit does not function properly.

For example:

– Your monitor displays unreadable screens. – Your mouse cursor does not move smoothly. – Some keys on your keyboard do not respond correctly.

If your NetVista thin client hardware has a visible hardware failure, consult Table 4. Contact your technical support if these steps do not resolve the problem.

Table 4. Visible hardware failure

Symptom What you should do

Logic Unit

Table 4. Visible hardware failure (continued)

Symptom What you should do

The system LED does not light up when you press the white power button to power on the NetVista thin client.

Monitor

v The monitor displays a blank screen. v The monitor displays unreadable screens.

Keyboard

1. Verify that you plugged the power cable

into a working electrical outlet.

2. Verify that the power cable LED

indicates a solid green color.

3. Reset power to the NetVista thin client

by pressing the white power button.

4. If the system LED does not work, any of

the following devices may be defective: v Power cable

Verify that the power cable LED indicates a solid green color.

v Power cable Substitute a properly working device for

a defective device. Repeat the previous steps. See “Appendix A. Replacing hardware parts” on page 41 for more information.

5. If the system LED still does not work,

you may need to replace the NetVista thin client logic unit. See “Appendix A. Replacing hardware parts” on page 41 for more information on replacing a defective mouse.

If the problem persists after you have verified the monitor cable connections, or after you have substituted a properly working monitor, refer to the documentation for your monitor for troubleshooting information.

v The arrow keys do not respond when you

press them.

v Characters do not display on the monitor

when you type.

Mouse

1. Verify that you connected the keyboard

cable properly to the NetVista thin client.

2. If the problem persists, the keyboard

may be defective. v Substitute a properly working

keyboard, and repeat the previous steps.

v See “Appendix A. Replacing hardware

parts” on page 41 for more information on replacing a defective keyboard.

3. If the keyboard still does not work, you

may need to replace the NetVista thin client logic unit. See “Appendix A. Replacing hardware parts” on page 41 for more information on replacing a defective logic unit.

Resolving hardware problems 33

Table 4. Visible hardware failure (continued)

Symptom What you should do

v The mouse cursor stops moving; the

mouse does not function at all.

v The mouse cursor does not move

smoothly.

Audio beep sequences

The NetVista thin client hardware utilizes both audio and visual alerts when reporting hardware problems. In the event of a hardware problem, the NetVista thin client emits audio beeps before your monitor initializes. After your monitor initializes, error codes and text messages appear on the screen (see “Error codes and text messages” on page 36).

1. Verify that you connected the mouse

cable properly to the NetVista thin client keyboard.

2. If the mouse does not work, any of the

following devices may be defective:

v Mouse v Keyboard

Substitute a properly working device for a defective device. Repeat the previous steps. See “Appendix A. Replacing hardware parts” on page 41 for more information.

3. If the mouse still does not work, you

may need to replace the NetVista thin client logic unit. See “Appendix A. Replacing hardware parts” on page 41 for more information on replacing the defective logic unit.

Audio beep sequences can include short beeps, long beeps, and brief silent periods. Table 5 on page 35 defines the possible audio beep sequences that can occur when a hardware problem exists.

To verify that a NetVista thin client hardware problem exists, ensure that you complete the instructions in “Verifying hardware problems” on page 31.

If the NetVista thin client is not functioning properly, and it is emitting audio beep sequences, consult Table 5 on page 35. Contact your technical support if these steps do not resolve the problem.

Notes:

1. These beep sequences are in a numeric format which indicates the sequence of

the audio output.

2. Audio beep sequences do not occur after the monitor initializes.

Table 5. Audio beep sequences

Symptom What you should do

The NetVista thin client emits a 1-3-1 beep sequence, and the system LED is flashing amber.

The NetVista thin client emits a 2-3-2 beep sequence, and the system LED is flashing amber.

Memory error

1. Check or replace the memory card. Refer to

“Appendix B. Hardware maintenance procedures”

on page 45 for instructions.

2. Verify that you properly connected the network

cable to the NetVista thin client network connector.

3. Power on the NetVista thin client.

4. If the problem persists, you may need to replace

the NetVista thin client logic unit. Refer to “Appendix A. Replacing hardware parts” on page 41 for information.

Video memory error

1. Verify that you properly connected the network

cable to the NetVista thin client network port.

2. Power on the NetVista thin client.

3. If the problem persists, you may need to replace

the NetVista thin client logic unit. Refer to “Appendix A. Replacing hardware parts” on page 41 for information.

LED indications

The LED indicators of the following devices maintain a solid green color during normal operation:

v Logic unit (system LED and network status LED) v Monitor v Keyboard

The network status LED indicates a solid green color during normal operation. The network status LED indicates a flashing amber color, during network activity.

The system LED quickly flashes from amber to green during a normal power-on. The system LED indicates hardware problems in the following ways:

v The flashing green indications v The flashing amber indications v Steady amber indications v Failure to function

To verify that a NetVista thin client hardware problem exists, ensure that you complete the instructions in “Verifying hardware problems” on page 31.

If the NetVista thin client is not functioning properly, and the LED indicators indicate anything other than a solid green color, consult Table 6. Contact your technical support if these steps do not resolve the problem.

Table 6. LED indications

Symptom What you should do

System LED

Resolving hardware problems 35

Table 6. LED indications (continued)

Symptom What you should do

The system LED fails to function after power on.

A power interruption during a software update occurs. When you power on the NetVista thin client, the system LED shows a solid green color, or a flashing amber color, and the monitor does not display any screens.

The system LED shows a solid amber color, or a flashing amber color.

The system LED flashes amber once shortly after power off.

The monitor LED fails to function after power on.

The monitor LED shows a solid amber color, or a flashing amber color.

1. Verify that you plugged the power cable into a

working electrical outlet.

2. Press the white power button to reset power to

the NetVista thin client.

3. If the system LED does not work, the power cable

may be defective. Substitute a properly working power cable, and then repeat the steps. Contact your reseller, or IBM, to request a replacement part (see “Replacing parts other than the N2800e CompactFlash card” on page 42).

4. If the system LED still does not work, you may

need to replace the NetVista thin client logic unit. Contact your reseller, or IBM, to request a replacement part (see “Replacing parts other than the N2800e CompactFlash card” on page 42).

The software on the NetVista thin client may be damaged. Contact IBM Service and Support, and refer to “Appendix D. Recovering the boot block image” on page 53 for information on recovering the software on the NetVista thin client.

1. Press the white power button to reset power to

the NetVista thin client.

2. If the system LED still shows a solid amber color,

or a flashing amber color, you may need to replace the NetVista thin client logic unit. Contact your reseller, or IBM, to request a replacement part (see “Replacing parts other than the N2800e CompactFlash card” on page 42).

The NetVista thin client hardware automatically enables Wake-On-LAN (WOL). This is not an indication of a hardware problem.

Monitor LED

If the problem still persists after you verified the monitor cable connections, or after you substituted a properly working monitor, refer to the documentation for your monitor for more information.

Error codes and text messages

Error codes and text messages can appear on the bottom of your screen during the startup sequence of the NetVista thin client. NSBxxxx error codes and text messages indicate only hardware problems.

To verify that a NetVista thin client hardware problem exists, ensure that you complete the instructions in “Verifying hardware problems” on page 31.

If the NetVista thin client is not functioning properly, and an error code or text message appears on your screen, consult Table 7. Contact your technical support, reseller, or IBM, if these steps do not resolve the problem.

Table 7. Error codes and text messages

Symptom What you should do

An error code or text message appears on the screen.

A boot interruption screen appears. Press F10 to reboot the NetVista thin client.

1. Record any error messages, audio beep sequences,

or LED indications, and a description of the problem.

2. Perform any actions indicated within the error

message.

3. Contact your technical support.

Table 8 defines the error messages that can appear when you power on the NetVista thin client. This table provides information that you must only follow under the direction of the IBM Service and Support team.

Table 8. NSBxxxx error codes and text messages

Error code Error message What you should do

General messages (NSB0xxxx)

NSB00030 Canceled by user. Press any key to enter the NS Boot utility.

Battery messages (NSB01xxx)

NSB01500 Battery dead. Replace the lithium battery (see

“Appendix B. Hardware maintenance procedures” on page 45).

Main memory messages (NSB10xxx)

NSB11500 On board memory

failure.

NSB11510 Slot %d memory failure. Ensure that the memory is installed

Non-volatile memory messages (NVRAM) (NSB11xxx)

NSB12500 Checksum failure for

nonvolatile memory.

NSB12510 Not able to access

nonvolatile memory.

NSB12520 Setting nonvolatile

memory to

manufacturing defaults. NSB12530 Detected reset jumper. The password has been cleared,. NSB12540 New nonvolatile memory

structure detected.

Audio messages (NSB21xxx)

Ensure that the memory is installed properly, or replace memory (see “Appendix B. Hardware maintenance procedures” on page 45).

properly, or replace the memory (see “Appendix B. Hardware maintenance procedures” on page 45).

Re-enter NS Boot configuration data, if different from the default values.

Replace the thin client logic unit (see “Appendix A. Replacing hardware parts”

on page 41).

Re-enter NS Boot configuration data, if different from the default values.

Resolving hardware problems 37

Table 8. NSBxxxx error codes and text messages (continued)

Error code Error message What you should do

NSB21500 Audio failure. Replace the thin client logic unit (see

“Appendix A. Replacing hardware parts”

on page 41).

Input, keyboard and mouse messages (NSB3xxxx, NSB31xxx, and NSB32xxx)

NSB30500 No input device detected.

NS Boot will continue in 10 seconds.

NSB31500 Keyboard did not

respond.

NSB31510 Keyboard controller did

not respond.

NSB31520 Keyboard was not

recognized.

NSB32500 Mouse did not respond. Check the mouse cable connection.

USB messages (NSB4xxxx)

NSB40500 USB failure. Disconnect any USB devices from the thin

NSB40510 USB initialization failure. Disconnect any USB devices from the thin

CompactFlash card messages (NSB51xxx)

NSB51500 File not found on flash

card.

NSB51510 Cannot close file on flash

card.

Ethernet messages (NSB62xxx)

NSB62500 Line speed automatic

negotiation failed.

NSB62510 No network device

found.

Network priority messages (NSB7xxxx)

NSB70500 DHCP, BOOTP, and Local

(NVRAM) network priority not set.

DHCP messages (NSB71xxx)

Check the keyboard and mouse cable connections.

Check the keyboard cable connection.

Check the keyboard and mouse cable connections. If the symptom remains, replace the thin client logic unit (see “Appendix A. Replacing hardware parts”

on page 41).

Check the keyboard cable connection.

client and restart the system. If the symptom remains, replace the thin client logic unit (see “Appendix A. Replacing hardware parts” on page 41).

Check the contents of the CompactFlash card.

Verify that you connected the network cable to the thin client correctly.

Replace the thin client logic unit (see “Appendix A. Replacing hardware parts”

on page 41).

Verify that at least one network priority is enabled in the NS Boot utility.

Most errors associated with DHCP are server configuration errors, contact the system

administrator and report your error.

Table 8. NSBxxxx error codes and text messages (continued)

Error code Error message What you should do

NSB71509 DHCP option %d boot

server name %s failed

Verify that the DHCP server settings are correct.

DNS. NSB71515 Missing DHCP option

%d from server. NSB71525 Missing DHCP client IP

address. NSB71535 Missing DHCP client

directory and file name. NSB71545 DHCP OFFER XID

different than DHCP

Verify that the DHCP server settings are correct.

DISCOVER XID. NSB71555 DHCP options exceed the

maximum allowable

Verify that the DHCP server settings are correct.

DHCP option length. NSB71605 DHCP offer from server

%s not valid.

Verify that the DHCP server settings are correct.

BOOTP messages (NSB72xxx)

NSB72505 BOOTP options exceed

the maximum allowable

Verify that the BOOTP server settings are correct.

BOOTP option length.

Network communication messages (NSB8xxxx)

NSB80509 Destination unreachable,

return code x%d. NSB80519 Failed ICMP mask

request. NSB80529 Failed ICMP router

solicitation. NSB80539 Domain Name Server

(DNS) error, return code

Verify that there are no problems with the network, and restart the thin client.

%d. NSB80549 Cannot fragment data

packet, data not sent. NSB80550 Transfer terminated by

Verify that there are no problems with the network, and restart the thin client.

Restart the thin client.

user.

TFTP messages (NSB81xxx)

NSB81509 Time-out waiting for

TFTP reply.

Restart the thin client. If this does not solve the problem, verify that you connected the network cable to the thin client.

NSB81519 TFTP error - %d %s.

Boot file server messages (NSB83xxx)

NSB83509 Unable to load file via

boot file server protocol. NSB83519 Cannot access boot file

from any server.

Ensure that the boot protocol agrees with your server settings in the NS Boot utility.

Verify your configuration settings in the NS Boot utility, and confirm the server configuration.

NSB83529 Cannot contact boot file

server x%s.

Verify that the boot server settings are configured correctly.

Resolving hardware problems 39

Table 8. NSBxxxx error codes and text messages (continued)

Error code Error message What you should do

NSB83539 Cannot PING boot server

x %s.

NSB83549 Unable to open file. Confirm the server configuration. NSB83560 Boot file name or

directory not valid.

NSB83579 Failed to boot after 1

attempt.

NSB83589 Failed to boot after %d

attempts.

NSB83590 Unrecognized boot file

server protocol.

NSB83600 Boot file server protocol

not specified.

NSB83619 Address resolution failed,

boot file server x%s.

Gateway messages (NSB84xxx)

NSB84509 Gateway address not

valid.

NSB84519 Address resolution failed,

gateway x %s.

Client IP address messages (NSB85xxx)

NSB85509 Duplicate IP address x

%s, that is owned by %s.

NSB85519 IBM Network Station IP

address not valid.

Subnet mask messages (NSB86xxx)

NSB86509 Subnet mask not valid. Verify your network configuration settings

IP address messages (NSB87xxx)

NSB87509 Address resolution failed,

IP address x %s.

NSB87519 Address resolution failed.

IP address x %s not valid.

NSB87529 IP address %s not in ARP

cache.

Remote packet messages (NSB88xxx)

NSB88500 Stopping DLL packet

replication.

Verify your configuration settings in the NS Boot utility, and confirm the server configuration.

Verify your configuration settings in the NS Boot utility.

Verify your network configuration settings in the NS Boot utility.

Verify your configuration settings in the NS Boot utility, and confirm the server configuration.

Verify your network configuration settings in the NS Boot utility.

Verify your network configuration settings in the NS Boot utility, and the DHCP or BOOTP server configuration settings.

Verify your network configuration settings in the NS Boot utility.

in the NS Boot utility.

Verify your network configuration settings in the NS Boot utility.

Reload the factory default settings on the thin client, and then configure the network settings in the NS Boot utility.

Appendix A. Replacing hardware parts

You can order IBM replacement parts for the thin client. Contact IBM or your reseller to order warranty parts and non-warranty parts. IBM provides warranty service without charge for parts during the warranty period on an exchange basis only.

To replace a logic unit, the customer must transfer features, such as memory DIMMs, CompactFlash cards, and any optional PCI adapter cards to the replacement assembly. If customers do not transfer their features, the replacement units cannot operate properly. See “Safety notices” on page v for information about handling Customer Replaceable Unit (CRU) parts.

IBM delivers CRUs to the customers for exchange, and customers return defective parts to IBM under the basic service offering. Customers should return all defective logic units without the cover set, CompactFlash card, support base or memory DIMMs (see “Returning hardware parts” on page 44 for more information). For upgraded service offerings, a service representative delivers replacement parts, transfers features, and returns defective parts to IBM.

See “Resolving hardware problems” on page 31 to determine whether or not it is necessary to replace the thin client logic unit or any other parts.

Replacing the N2800e Thin Client Express CompactFlash card

IBM replaces a defective logic unit drawer as a complete assembly. This assembly does not include the N2800e Thin Client Express CompactFlash card. Refer to Table 9 to determine the correct CompactFlash card to order for your language preference. Warranty service terms and conditions by country apply.

Table 9. Thin Client Express logic units

Description Model Part number

CompactFlash cards for N2800e (Model Cxx)

CompactFlash Card for Model Cxx CUS (US English), CAP (Asia

Pacific), CLS (LA Spanish), CCF (Canadian French), CBP (Brazilian Portuguese)

CompactFlash Card for Model Cxx CUI (US English ISO 9995), CUK

(UK English), CEU (European), CGE (German), CFR (French), CSW (Swedish/Finnish), CDK (Danish), CNO (Norwegian), CND (Dutch)

CompactFlash Card for Model Cxx CIL (Icelandic), CSG (Swiss

German/French/Italian), CIT (Italian), CLE (Luxembourg), CSP (Spanish), CBE (Belgian Dutch/English), CPO (Portuguese)

31L5281

31L5282

31L5283

Replacing parts other than the N2800e CompactFlash card

Use the following tables to determine the correct part number for replacement parts. Warranty service terms and conditions by country apply.

Table 10. Type 8364 thin client replacement parts

Description Country Part number

Logic unit and associated parts

Logic unit (includes internal power supply)

Cover set All Countries 41L4965 Base (mounting stand) All Countries 41L4981 Lithium Battery (3 Volt) All Countries 33F8354 Internal Power Supply (115V-230V) All Countries 94H1254

Note: This thin client accepts 168 pin, 3.3 V, gold tab, unbuffered, non-parity, and 100MHz

Memory (32 MB SDRAM DIMM) All Countries 01K1146 Memory (64 MB SDRAM DIMM) All Countries 01K1147 Memory (128 MB SDRAM DIMM) All Countries 01K1148

Mouse (two button) All Countries 76H0889

Keyboard Belgian UK 37L0857 Keyboard Brazilian Portuguese 07L9450 Keyboard Canadian French 37L0852 Keyboard Danish 37L0860 Keyboard French 37L0862 Keyboard French Canadian 37L0910 Keyboard Finnish 37L0877 Keyboard German 37L0863 Keyboard Italian 37L0868 Keyboard Latin America (Spanish) 37L0853 Keyboard Norwegian 37L0869 Keyboard Spanish 37L0876 Keyboard Swedish 37L0877 Keyboard Swiss (French and German) 37L0878 Keyboard UK English 37L0881 Keyboard US English ISO9995 37L0883 Keyboard US English 37L0851

All Countries 41L5339

Memory

SDRAM DIMM memory.

Mouse

Keyboards

Table 11. Detachable power cables

Voltage

Selection Plug Receptacle Country Part number

Detachable power cables

Table 11. Detachable power cables (continued)

Voltage

Selection Plug Receptacle Country Part number

230V

Argentina, Australia, New

13F9940

Zealand

230V

115V

230V

Abu Dhabi, Austria, Belgium, Bulgaria, Botswana, Egypt, Finland, France, Germany, Greece, Iceland, Indonesia, Korea (South), Lebanon, Luxembourg, Netherlands, Norway, Portugal, Saudi Arabia, Spain, Sudan, Sweden, Turkey, Yugoslavia

Bahamas, Barbados, Bolivia, Brazil, Canada, Costa Rica, Dominican Republic, El Salvador, Ecuador, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Netherlands Antilles, Panama, Peru, Philippines, Taiwan, Thailand, Trinidad, Tobago, U.S.A. (except Chicago), Venezuela

Bahamas, Barbados, Bermuda, Bolivia, Brazil, Canada, Cayman Islands, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Korea (South), Mexico, Netherlands Antilles, Nicaragua, Panama, Peru, Philippines, Puerto Rico, Saudi Arabia, Suriname, Trinidad, Taiwan, U.S.A

Bahrain, Bermuda, Brunei, Channel Islands, Cyprus, Ghana, Hong Kong, India, Iraq, Ireland, Jordan, Kenya, Kuwait, Malawi, Malaysia, Nigeria, Oman, People’s Republic of China, Qatar, Singapore, Tanzania, Uganda, United Arab Emirates (Dubai), United Kingdom, Zambia

Bangladesh, Burma, Pakistan, South Africa, Sri Lanka

13F9978

1838574

6952301

14F0032

14F0014

Appendix A. Replacing hardware parts 43

Table 11. Detachable power cables (continued)

Voltage

Selection Plug Receptacle Country Part number

230V

Denmark 13F9996

230V

Returning hardware parts

You may not need to return all defective items to IBM. Always check the replacement part packaging for any instructions regarding the return of defective parts.

To return a defective part to IBM, pack the defective part in the packaging container of the replacement part.

Note: Customers must not ship features, such as memory DIMMs, CompactFlash

cards, or PCI adapter cards with defective logic units that they are returning to IBM. It is not possible for IBM to return these features to customers.

Israel 14F0086

Chile, Ethiopia, Italy 14F0068

Liechtenstein, Switzerland 14F0050

If customers do not follow IBM shipping instructions, they may get charges for any damage to a defective part. IBM covers shipping costs on all warranted hardware and maintenance agreement hardware. Replacement parts become the customer’s property in exchange for the defective parts, which become the property of IBM.

For information on ordering thin client parts, refer to “Replacing parts other than the N2800e CompactFlash card” on page 42.

Appendix B. Hardware maintenance procedures

Removing the logic unit to install parts

Read Safety notices, and “Handling static-sensitive devices”

on page vi before continuing.

1. Turn off the power supply switch A.

2. Disconnect all cables from the thin client.

3. Hold the thin client cover assembly, lift latch B, and

pull the logic unit C out.

4. Carefully lay the logic unit down with the internal

components facing up. You are now ready to perform the installation procedures provided in this chapter.

5. Complete the procedure, “Reassembling the thin client”

when you are finished installing components in the logic unit.

Reassembling the thin client

Read Safety notices, and “Handling static-sensitive devices”

on page vi before continuing.

1. To reassemble the thin client, carefully slide the logic

unit C into the cover assembly while depressing the slide stop D.

2. Slide the logic unit completely into the cover assembly,

until the latch B is engaged.

3. Perform steps 1 through 5 of the procedure, “Connecting

your hardware” on page 8.

Replacing a CompactFlash card

Read “Caution notices” on page vi, and “Removing the logic unit to install parts” on page 45 before continuing.

1. Uninstall the N2800e thin client CompactFlash card by

pulling it out of the connector B.

2. Match the grooves on the sides of the CompactFlash

card that you are installing (A) to the inside of the connector B.

3. Install the CompactFlash card A into the connector

B.

Note: Do not force the card into the connector, as it will damage both the thin client, and the CompactFlash card.

4. See “Reassembling the thin client” on page 45.

Installing an optional PCI card

Complete the procedure, “Removing the logic unit to install parts” on page 45 before performing the following Peripheral Component Interconnect (PCI) procedure.

1. Loosen the thumb screw C to slide the plate E up.

2. Remove the PCI slot covers F.

3. From inside the logic unit, install the PCI card down

into both the slot, and the PCI socket G. Note: Inserting the first PCI card into the socket closest to the logic board makes installing a second PCI card easier.

4. Install PCI slot covers over any empty slots.

5. Slide the plate E down until the tabs D secure the

PCI slot covers F firmly into place.

6. Tighten the thumb screw C,

7. See “Reassembling the thin client” on page 45.

Exchanging the memory

See “Resolving hardware problems” on page 31 to determine whether or not it is necessary to replace the logic unit, or any other parts. For information on ordering thin client hardware parts, refer to “Replacing parts other than the N2800e CompactFlash card” on page 42. Complete the procedure, “Removing the logic unit to install parts” on page 45 before performing the following Dual Inline Memory Module (DIMM) procedures:

1. To remove a DIMM from the logic unit, press the two

tabs B located at each end of the DIMM A out and down.

2. To install a DIMM into the logic unit, align the notches

on the bottom of the DIMM A with the notched areas on the memory socket.

3. Press down firmly on the center of DIMM A until the

memory socket tabs B flip up.

4. See “Reassembling the thin client” on page 45.

Exchanging the lithium battery

Read “Caution notices” on page vi, and see “Removing the logic unit to install parts” on page 45 before continuing.

1. To remove the battery, place your thumb on the battery

C and lift it up with your index finger.

2. Dispose of the used battery according to your local

regulations.

3. Install the new battery into the battery socket D, with

the ″+″ sign facing up.

4. See “Reassembling the thin client” on page 45. Note: If you receive an error message on your screen after

performing this procedure, see “Resolving hardware problems” on page 31.

Appendix B. Hardware maintenance procedures 47

Removing the power supply: Notes:

1. Only IBM-authorized personnel should remove the

power supply.

2. You will need a Phillips head screwdriver for the

following procedure.

1. Complete the procedure, “Removing the logic unit

to install parts” on page 45 before continuing.

2. Disconnect the power supply connector A from

the logic board. Pinch the top of the power supply connector as you

disconnect it from the logic board. This releases the power supply connector latch.

3. Remove the two screws B attaching the support

plate C to the power supply D.

4. Pull the support plate C out of the logic unit and

set it aside.

5. Remove the three screws E attaching the power

supply to the logic unit.

6. Push the power supply toward the front of the logic

unit until it stops.

7. Carefully remove the power supply from the logic

unit.

8. Continue with the procedure, “Installing the power

supply” on page 49.

Installing the power supply:

1. Carefully install the power supply into the logic

unit so that the power supply fan assembly faces the front of the logic unit.

2. Slide the power supply toward the back of the logic

unit until it stops.

3. Make sure that the power supply is seated correctly,

and firmly into the logic unit.

4. Secure the power supply with the three Phillips

head screws A removed during the power supply removal procedure.

5. Slide the support plate B into place between the

riser card and power supply.

6. Secure the support plate with the two Phillips head

screws C removed during the power supply removal procedure.

7. Install the power connector D into its socket on

the logic board.

8. See “Reassembling the thin client” on page 45.

Appendix B. Hardware maintenance procedures 49

Appendix C. Setting the thin client voltage for your location

Selecting the voltage for your location: Note: All N2800e thin clients are preset to the 230V setting

when manufactured.

1. Power off the N2800e thin client.

2. Remove the base from the N2800e thin client.

3. Locate the voltage selector switch A.

4. Use a pen, or similar object, to slide the switch to the

correct setting for your location (see Voltage selection in Table 11 on page 42).

5. Slide the base back on to the N2800e thin client.

6. Power on the N2800e thin client.

Appendix D. Recovering the boot block image

This section provides instructions that should be followed only under the direction of the IBM Service and Support team. Use these instructions only if you encountered a power interruption during a software update.

Read “Safety notices” on page v before you continue with these instructions.

Creating a recovery CompactFlash card:

This procedure creates a copy of the thin client firmware (hereafter referred to as flash image). You need a CompactFlash card to complete this procedure. Note: Once you create a recovery CompactFlash card for an N2800e (machine type 8364) thin client, it can only be used to re-flash an N2800e thin client.

1. Complete the procedure, “Removing the logic unit

to install parts” on page 45 before continuing.

2. Insert the CompactFlash card into the connector.

3. Move the jumpers into configuration 2.

Note: All systems ship with jumpers installed in configuration 1.

4. Power on the thin client.

This requires you to reconnect the power cable to the logic unit.

5. Wait for the system LED to flash green.

Note: If the system LED flashes amber, the image was not created. Repeat the procedure, or see “Resolving hardware problems” on page 31 for problem determination.

6. Power off the thin client.

7. Remove the CompactFlash card and store in a safe

place.

8. Move the jumpers back into the default

configuration 1. If you do not move the jumpers back into

configuration 1, your thin client may not function properly.

9. See “Reassembling the thin client” on page 45.

Recovering the flash image

You need a CompactFlash card with an N2800e (machine type 8364) flash image to complete this procedure. See “Creating a recovery CompactFlash card” on page 53 to create a recovery CompactFlash card.

1. Complete the procedure, “Removing the logic unit

to install parts” on page 45 before continuing.

2. Insert the CompactFlash card into the

CompactFlash connector.

3. Move the jumpers into configuration 2.

Note: All systems ship with jumpers installed in configuration 1.

4. Power on the thin client.

This requires you to reconnect the power cable to the logic unit.

5. When the flash image has been re-flashed, the LED

will flash green. If the system LED is amber, or flashes amber, the

flash image cannot be re-flashed. Try a different CompactFlash card with the N2800e (machine type

8364) flash image stored on it, or recreate the recovery CompactFlash card (see “Creating a recovery CompactFlash card” on page 53), and then repeat this procedure. If you are still unable to recover the flash image, replace the logic unit (see “Replacing the N2800e Thin Client Express CompactFlash card” on page 41).

6. Power off the system.

7. Remove the CompactFlash card from the connector.

8. Move the jumpers back into the default

configuration 1. If you do not move jumpers back into configuration

1, your thin client may not function properly.

9. See “Reassembling the thin client” on page 45.

Appendix E. Choosing a flash file

Regardless of which method you use to update the flash image of a workstation, you may need to specify the flash file to use. These files, which are sometimes called Bill of Material (BOM) files, contain a list of files that make up a flash image.

When reflashing your flash card, you must specify which image you want.

Note: The first three images listed below include Netscape browser and PPP Dialer

support.

Table 12. Flash files (also referred to as BOM files)

BOM file Languages supported

NS-x86-0000-e-032-020-01.BOM US English, LA Spanish, Canadian French,

NS-x86-0000-e-032-020-02.BOM US English, German, French, Swedish, Finnish,

NS-x86-0000-e-032-020-03.BOM US English, Swiss German, Spanish, Belgian

NS-x86-2200-e-032-010-01.BOM US English, LA Spanish, Canadian French,

NS-x86-2200-e-032-010-02.BOM US English, German, French, Swedish, Finnish,

NS-x86-2200-e-032-010-03.BOM US English, Swiss German, Spanish, Belgian

Brazilian Portuguese, UK English, French, Swiss French, Belgian French

Danish, Norwegian, Dutch, UK English, Swiss German, Belgian Dutch, Canadian French, Swiss French, Belgian French

French, Swiss French, Swiss Italian, Italian, Belgian Dutch, Portuguese, UK English, German, Dutch, French, Canadian French

Brazilian Portuguese, UK English, French, Swiss French, Belgian French

Danish, Norwegian, Dutch, UK English, Swiss German, Belgian Dutch, Canadian French, Swiss French, Belgian French

French, Swiss French, Swiss Italian, Italian, Belgian Dutch, Portuguese, UK English, German, Dutch, French, Canadian French

The following are available regardless of the flash file that you choose:

v Basic keyboard language support v Messages that are translated into US English

Appendix F. Monitor specifications

A basic video graphics adapter (VGA) class monitor that meets the VESA standards of refresh rate and resolution can function with the thin client. The thin client supports VESA Display Power Management Signaling (DPMS) and VESA Display Data Channel (DDC2B). A monitor that is attached to the thin client does not require either standard. You configure the resolution in each case at the client operating system (OS) level.

Your monitor may not support all resolutions and refresh rates.

Table 13. Monitor support

High color (16 bit) and 256 color (8 bit)

Resolution (pixels) Refresh Rate (Hz)

640x480 60, 75, 85 800x600 60, 75, 85 1024x768 43, 60, 75, 85 1280x1024 60, 75, 85 1600x1200 48, 60, 75, 85

Appendix G. Connector pin information

The following tables define the connector pins that are used with the N2800e thin client.

Table 14. Monitor Connector

Pin Signal Signal Direction

1 Red Video Out 2 Green Video Out 3 Blue Video Out 4 Monitor Detect 2 In 5 Ground – -6 Red Video Ground - - 7 Green Video Ground - - 8 Blue Video Ground - - 9 Not connected - - 10 Ground - - 11 Monitor Detect 0 In 12 Monitor Detect 1 / DDCSDA In / Out 13 Horizontal Sync Out 14 Vertical Sync Out 15 Monitor Detect3/DDCSCL In/Out Connector shell Protective Ground - - -

Table 15. Keyboard and Mouse Connectors

Pin Signal

1 Data 2 Reserved 3 Ground 4 +5V dc 5 Clock 6 Reserved

Table 16. Parallel Connector

Pin Signal Signal Direction

1 Strobe In 2 Data 0 In 3 Data 1 In 4 Data 2 In 5 Data 3 In 6 Data 4 In 7 Data 5 In 8 Data 6 In 9 Data 7 In

10 ACKNLG Out

11 BUSY Out 12 PE Out 13 SELECT Out 14 AUTOFEEDXT In 15 ERROR Out

Table 16. Parallel Connector (continued)

Pin Signal Signal Direction

16 INIT In 17 SELECTIN In

18 - 25 Ground - - -

Table 17. RJ-45 Twisted Pair Connector

Pin Name Function

1 TPOP Transmit + 2 TPON Transmit 3 TPIP Receive +

4/5 Not used - - -

6 TPIN Receive -

7/8 Not used - - -

Table 18. USB connector

Pin # Direction Description

1 Power Power (5V) for USB0 2 Bidir Data positive for USB0 3 Bidir Data negative for USB0 4 Power Ground for USB0 5 Power Power (5V) for USB1 6 Bidir Data positive for USB1 7 Bidir Data negative for USB1 8 Power Ground for USB1

Table 19. Power supply connector

Pin # Voltage+5V dc

1 +5V dc 2 +5V dc 3 +3.3V dc 4 +3.3V dc 5 +3.3V dc 6 +12V dc 7 Power Good 8 Ground 9 Ground

10 Ground

11 Ground 12 Ground 13 Ground 14 -12V dc

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The drawings and specifications contained herein shall not be reproduced in whole or in part without the written permission of IBM.

IBM has prepared this publication for use by customer personnel for operating and planning for the specific machines indicated. IBM makes no representations that it is suitable for any other purpose.

As an Energy Star Partner, IBM has determined that the Type 8364 thin client meets the Energy Star Program guidelines for energy efficiency.

Environmental Design

The environmental efforts that have gone into the design of this product signify IBM’s commitment to improving the quality of its products and processes. Some of these accomplishments include the following:

v Elimination of the use of Class I ozone-depleting chemicals in the manufacturing

process

v Reduction in manufacturing wastes v Increased product energy efficiency

Normal power consumption for the thin client, while running applications, is approximately 18 Watts. For more information, contact an IBM account representative.

Product Recycling and Disposal

You can recycle components, such as structural parts and circuit cards, where recycling facilities exist. IBM does not currently collect and recycle used IBM products from customers in the United States other than those products that are involved in trade-in programs. Companies are available to disassemble, reuse, recycle, or dispose of electronic products. Contact an IBM account representative for more information.

This IBM thin client contains circuit boards with lead solder. Before you dispose of this unit, remove the circuit boards, and discard them according to local regulations or recycle them where facilities exist.

Trademarks

The following terms are trademarks of International Business Machines Corporation in the United States, or other countries, or both:

AS/400 IBM NetVista Network Station S/390 Wake on LAN

™

, and all Java-based trademarks, and logos are trademarks, or registered

Java trademarks of Sun Microsystems, Inc. in the United States, other countries, or both.

Microsoft Microsoft Corporation in the United States, other countries, or both.

, Windows, Windows NT, and the Windows logo are trademarks of

Electronic Emission Notices

The following Statement applies to this IBM product. The statement for other IBM products intended for use with this product will appear in their accompanying manuals.

Federal Communications Commission (FCC) Statement

Note: This equipment has been tested and found to comply with the limits for a class B digital devices, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

v Reorient or relocate the receiving antenna. v Increase the separation between the equipment and receiver. v Connect the equipment into an outlet on a circuit different from that to which

the receiver is connected.

v Consult an IBM authorized dealer or service representative for help.

Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. Proper cables and connectors are available from IBM authorized dealers. IBM is not responsible for any radio or television interference caused by using other than recommended cables or connectors or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the user’s authority to operate the equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interferences, and (2) this device must accept any interferences received, including interference that may cause undesired operation.

Responsible Party:

Notices 63

International Business Machines Corporation New Orchard Road Armonk, NY 10504

Telephone: 1-919-543-2193

Industry Canada Compliance Statement

This Class B digital apparatus meets the requirements of the Canadian Interference-Causing Equipment Regulations.

Avis de conformitéàla réglementation d’Industrie Canada

Cet appareil numérique de la classe B respecte toutes les exigences du Réglement sur le matériel brouilleur du Canada.

European Community Compliance Statement

This product is in conformity with the protection requirements of EC Council Directive 89/336/EEC on the approximation of the laws of the Member States relating to electromagnetic compatibility. IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product, including the fitting of non-IBM option cards.

This product has been tested and found to comply with the limits for Class B Information Technology Equipment according to CISPR 22 / European Standard EN 55022. The limits for Class B equipment were derived for typical residential environments to provide reasonable protection against interference with licensed communication devices.

Properly shielded and grounded cables and connectors (IBM part number 75G5958 or its equivalent) must be used in order to reduce the potential for causing interference to radio and TV communications and to other electrical or electronic equipment. Such cables and connectors are available from IBM authorized dealers. IBM cannot accept responsibility for an interference caused by using other than recommended cables and connectors.

Glossary of abbreviations A

AC. Alternating Current ARP. Address Resolution Protocol

BOM. Bill of Material BOOTP. Bootstrap Protocol

CD. Compact Disc CRU. Customer-Replaceable Unit Cxx. Thin Client Express model

DBCS. Double Byte Character Set d.d.d.d. IP address format DC. Direct Current DCE. Data Communications Equipment DDC. Display Data Channel DDC2B. Display Data Channel (version 2B)

HTTP. Hypertext Transfer Protocol Hz. Hertz or cycles per second

IBM. International Business Machines ICA. Independent Computing Architecture ICMP. Internet Control Message Protocol ISO. International Organization for Standardization ID. Identification IEEE. Institute of Electrical and Electronics Engineers IP. Internet Protocol IRQ. Interrupt Request

LA. Latin American LAN. Local Area Network LED. Light Emitting Diode LLC. Logical Link Control

DHCP. Dynamic Host Configuration Protocol DIMM. Dual In-line Memory Module DMA. Direct Memory Access DNS. Domain Name Server DPMS. Display Power Management Signaling DTE. Data Terminal Equipment

FAX. Facsimile FCC. Federal Communications Commission FTP. File Transfer Protocol FRU. Field Replaceable Unit

MAC. Medium Access Control Mb. Megabit MB. Megabyte MHz. Megahertz MTU. Maximum Transmission Unit

N2800e. IBM NetVista Thin Client Express NFS. Network File Server NS. Network Station NSB. Network Station Boot

NSBXXXXX. Network Station Boot message with

identification number (XXXXX)

NSM. Network Station Manager NVRAM. Nonvolatile Random Access Memory (also

referred to as local settings)

V. Volts VESA. Video Electronics Standards Association VGA. Video Graphics Array

OS. Operating System

PC. Personal Computer POST. Power On Self Test PPP. Point-to-Point Protocol

RAM. Random Access Memory RAP. Remote Authentication Protocol RIF. Routing Information Field RFS. Remote File System

SDRAM. Synchronous Dynamic Random Access Memory

VM. Virtual Machine VT. Virtual Terminal

WAN. Wide Area Network WBT. Windows-Based Terminal WOL. Wake On LAN WWW. World Wide Web

SNMP. Simple Network Management Protocol

TCM. Thin Client Manager TCP/IP. Transmission Control Protocol / Internet

Protocol

TFTP. Trivial File Transfer Protocol TSE. Windows NT Server 4.0, Terminal Server Edition

UDP. User Datagram Protocol UK. United Kingdom URL. Uniform Resource Locator US. United States USB. Universal Serial Bus UTP. Unshielded Twisted Pair

Index A

access

configuring initial modem settings for

PPP dialer 22

prerequisites for using PPP 21

BOM file, choosing a 55 boot block image 53

recovering 53

installing the utilities from the

NetVista Thin Client Utilities CD 16

CompactFlash card, replacing the N2800e

Thin Client Express 41

configuration

preparing the workstation for PPP

dialer 21

Configuration Tool 12

accessing 13 using the configuration tool to

perform a software update on a workstation 25

configuring

N2800e 11 using the Configuration Tool 12 using the Setup Utility 11

configuring a workstation for PPP

dialer 21

configuring initial modem settings for

PPP dialer access 22 connector pin information 59 connector pins 3 connectors

hardware 3

dial access

prerequisites for using PPP 21

dialer

configuring a workstation for PPP 21 configuring initial modem settings for

PPP access 22

maintaining and reconfiguring PPP

dialer parameters 23 PPP 21 preparing a workstation for PPP 21 starting the PPP 23 troubleshooting PPP problems 24 using the PPP dialer to access flash

images 24

dialer window, learning about the 23

disabling peer flash recovery on a

workstation 29

downloading the utilities from the

NetVista Thin Client website 16

flash

choosing a flash file 55 flash file, choosing a 55 flash image

altering the flash image of a

workstation 25 recovering 26 using peer recovery to recover the

flash image 27 using TCM to recover the flash

image 30 using the Setup Utility to recover the

flash image 29

flash images

using the PPP dialer to access 24

flash recovery 26

disabling peer flash recovery 29 enabling peer flash recovery 27

hardware

boot block image 53 communication cables 4 connectors 3 detailed information 3 display resolutions 4 ethernet 4 hardware procedures 4 monitor specifications 4 ordering replacement parts 42 parts 41 ports 3 power consumption 4 power reduction 4 problem indications 31 refresh frequency 4 replacing parts 41 resolving problems 31 returning parts 44 setting up 7 standard 3 type and model 3, 4 upgrading memory 4 USB devices 4 verifying problems 31

hardware features

memory upgrade 4 USB devices 4

hardware parts 41, 42, 44 hardware problems

audio beep sequences 34 error codes and text messages 36 LED indications 35

hardware problems (continued)

visible hardware failure 32

image

altering the flash image of a

workstation 25

using peer recovery to recover the

flash 27

images

using the PPP dialer to access flash

images 24

information

connector pin 59

initial modem settings for PPP dialer

access, configuring 22

installing

management utilities 15 utilities from the NetVista Thin Client

Utilities CD 16

installing NetVista Thin Client

management utilities

from website 16 installing the power supply 49 introduction 1

location

selecting the voltage for your 51

maintaining and reconfiguring PPP dialer

parameters 23

managing your Thin Client Express

remotely 19 modem settings for PPP dialer access 22 monitor

display resolutions 4 refresh frequency 4 specifications 4

monitor specifications 57

N2800e

boot block image 53 configuring 11 hardware 3 hardware parts 41, 42, 44 hardware problems 31 installing management utilities 15 ordering replacement parts 42 remote management 19 replacing hardware parts 41 returning parts 44 setting up 7 startup sequence 9

N2800e (continued)

understanding 1

NC dialer window, learning about

the 23

NetVista Thin Client

website 16

network cables 4

Operations Utility

installing 15 using TCM to perform a software

update on a workstation 26

using TCM to recover the flash image

of a workstation 30

ordering replacement parts 42

parameters

maintaining and reconfiguring PPP

dialer parameters 23

peer-booted workstation

recovering the image 28

peer flash recovery 27

disabling 29 enabling 27

pin information

connector 59 power consumption 4 power on 9

startup sequence 9 power supply

installing the 49

removing the 48

replacing the 48 PPP

prerequisites for using 21 PPP dial access, prerequisites for

using 21

PPP dialer

configuring a workstation for 21

configuring initial modem settings

for 22

for Thin Client Express

workstations 21 preparing a workstation for 21 starting the 23 troubleshooting 24 using to access flash images 24

PPP dialer parameters

maintaining and reconfiguring 23

prerequisites

for using PPP dial access 21

problems

troubleshooting PPP dialer 24

reconfiguring PPP dialer parameters 23 recovering the flash image of a

workstation 26

recovery

disabling peer flash recovery 29 enabling peer flash recovery 27 peer flash 27

recovery (continued)

recovering the flash image 28 using TCM to recover the flash image

of a workstation 30

using the Setup Utility to recover the

flash image of a workstation 29

remote

Managing your Thin Client Express

remotely 19 removing the power supply 48 replacing hardware parts 41 replacing the N2800e Thin Client Express

CompactFlash card 41 replacing the power supply 48 resolving problems 31 returning hardware parts 44

selecting the voltage for your

location 51 Service Utility 15 settings

configuring initial modem for PPP

dialer access 22

Setup Utility 11

example menu 11 navigation 12 recovering the flash image of a

workstation 29

software update

on a workstation 25 using TCM to perform a software

update 26

using the Configuration Tool to

perform a software update 25

startup sequence 9

Thin Client Express

boot block image 53 configuring 11 hardware 3 hardware parts 41, 42, 44 hardware problems 31 installing management utilities 15 ordering replacement parts 42 PPP dialer for 21 remote management 19 replacing hardware parts 41 returning parts 44 setting up 7 startup sequence 9 understanding 1

Thin Client Manager Operations Utility

using TCM to perform a software

update on a workstation 26

using TCM to recover the flash image

of a workstation 30

troubleshooting 31

PPP dialer problems 24

update

software update of a workstation 25

update (continued)

using TCM to perform a software

update 26

using the Configuration Tool to

perform a software update 25

utilities

installing from the NetVista Thin

Client Utilities CD 16

utility

operations 15 service 15 setup 11

verifying problems 31 voltage

selecting the voltage for your

location 51

website

NetVista Thin Client 16

website for NetVista Thin Client

Utilities 16 Windows 2000 Advanced Server 15 Windows 2000 Professional 15 Windows 2000 Server 15 Windows NT Server 4.0 15 Windows NT Server 4.0 Terminal Server

Edition (TSE) 15 Windows NT Workstation 4.0 15 workstation

altering the flash image 25 configuring for PPP dialer 21 disabling peer flash recovery 29 enabling peer flash recovery 27 peer flash recovery 27 performing a software update 25 PPP dialer for Thin Client Express 21 preparing for PPP configuration 21 recovering the flash image 26 recovering the image on a peer-booted

workstation 28 remote management 19 using TCM to perform a software

update 26 using TCM to recover the flash

image 30 using the Configuration Tool to

perform a software update 25 using the Setup Utility to recover the

flash image 29

Readers’ Comments — We’d Like to Hear from You

NetVista N2800e Thin Client Express Reference September 2000 To view or print the latest update, go to http://www.ibm.com/nc/pubs

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IBM N2800e User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Safety notices

Danger notices

Caution notices

Handling static-sensitive devices

About this book

Who should read this book

Information available on the World Wide Web

Related information

How to send your comments

Understanding your NetVista Thin Client Express

Learning about the hardware

Standard hardware

Hardware connectors

Communication hardware

Monitor specifications

Power consumption

Upgrading hardware features

Setting up the hardware

Startup sequence

Configuring the N2800e Thin Client Express

Using the Setup Utility to configure the workstation

Using the Configuration Tool to configure the workstation

Installing the Thin Client Service Utility and the Operations Utilities

Installing the utilities from the NetVista Thin Client Utilities CD

Downloading the utilities from the NetVista Thin Client web site

Managing your Thin Client Express remotely

PPP dialer for Thin Client Express workstations

Prerequisites for using PPP dial access

Configuring a workstation for PPP dialer

Preparing the workstation for PPP dialer configuration

Configuring initial modem settings for PPP dialer access

Starting the PPP dialer

Learning about the NC dialer window

Maintaining and reconfiguring PPP dialer parameters

Using the PPP dialer to access flash images

Troubleshooting PPP dialer problems

Altering the flash image of a workstation

Performing a software update on a workstation

Using the Configuration Tool to perform a software update on a workstation

Using the Thin Client Manager Operations Utility to perform a software update on a workstation

Recovering the flash image of a workstation

Using one workstation to recover the flash image of another workstation

Enabling peer flash recovery on a workstation

Recovering the image on the peer-booted workstation

Disabling peer flash recovery on a workstation

Using the Setup Utility to recover the flash image of a workstation

Using the Thin Client Manager Operations Utility to recover the flash image of a workstation

Resolving hardware problems

Verifying hardware problems

Visible hardware failure

Audio beep sequences

LED indications

Error codes and text messages

Appendix A. Replacing hardware parts

Replacing the N2800e Thin Client Express CompactFlash card

Replacing parts other than the N2800e CompactFlash card

Returning hardware parts

Appendix B. Hardware maintenance procedures

Appendix C. Setting the thin client voltage for your location

Appendix D. Recovering the boot block image

Appendix E. Choosing a flash file

Appendix F. Monitor specifications

Appendix G. Connector pin information

Notices

Environmental Design

Product Recycling and Disposal

Trademarks

Electronic Emission Notices

Federal Communications Commission (FCC) Statement