Infoprint 1585 (MT 4539)
User’ s Guid e
S510-4133-00
Infoprint 1585 (MT 4539)
User’ s Guid e
S510-4133-00
Edition: March 2005
The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK
INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR
IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRA NTIES OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE. Som e states do not allow disclaimer of express or implied warranties in certain transactions; therefore, this
statement may not apply to you.
This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein;
these changes will be incorporated in later editions. Improvements or changes in the products or the programs described may be made
at any time.
Comments about this publication may be addressed to Lexmark International, Inc., Department F95/032-2, 740 West New Circle Road,
Lexington, Kentucky 40550, U.S.A. In the United Kingdom and Eire, send to Lexmark International Ltd., Marketing and Services
Department, Westhorpe House, Westhorpe, Marlow Bucks SL7 3RQ. Lexmark may use or distribute any of the information you supply in
any way it believes appropriate without incurring any obligation to you. You can purchase additional copies of publications related to this
product by calling 1-800-553-9727. In the United Kingdom and Eire, call +44 (0)8704 440 044. In other countries, contact your point of
purchase.
References in this publication to products, programs, or services do not imply that the manufacturer intends to make these available in all
countries in which it operates. Any reference to a product, program, or service is not intended to state or imply that only that product,
program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any existing intellectual
property right may be used instead. Evaluation and verification of operation in conjunction with other products, programs, or services,
except those expressly designated by the manufacturer, are the user’s responsibility.
© 2005 Lexmark International, Inc.
All rights reserved.
UNITED STATES GOVERNMENT RIGHTS
This software and any accompanying documentation provided under this agreement are commercial computer software and
documentation developed exclusively at private expense.
Trademarks
MarkVision is a trademark of Lexmark International, Inc., registered in the United States and/or other countries.
Drag’N’Print and PrintCryption are trademarks of Lexmark International, Inc.
®
PCL
is a registered trademark of the Hewlett-Packard Company . PCL is Hewlett-Packard Company’s designation of a set of printer
commands (language) and functions included in its printer products. This printer is intended to be compatible with the PCL language. This
means the printer recognizes PCL commands used in various application programs, and the printer emulates the functions corresponding
to the commands.
PostScript
commands (language) and functions included in its software products. This printer is intended to be compatible with the PostScript 3
language. This means the printer recognizes PostScript 3 commands used in various application programs, and the printer emulates the
functions corresponding to the commands.
Details relating to compatibility are included in the Technical Reference.
Other trademarks are the property of their respective owners.
®
is a registered trademark of Adobe Systems Incorporated. PostScript 3 is Adobe Systems’ designation of a set of printer
Safety information
• Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible.
CAUTION: Do not set up this product or make any electrical or cabling connections, such as the power cord or telephone, during
a lightning storm.
• Refer service or repairs, other than those described in the operating instructions, to a professional service person.
• This product is designed, tested, and approved to meet strict global safety standards with the use of specific Lexmark components.
The safety features of some parts may not always be obvious. Lexmark is not responsible for the use of other replacement parts.
• Your product uses a laser.
CAUTION: Use of controls or adjustments or perf ormance of procedures other than those specified herein ma y result in hazardous
radiation exposure.
• Your product uses a printing process that heats the print media, and the heat may cause the media to release emissions. You must
understand the section in your operating instructions that discusses the guidelines for selecting print media to avoid the possibility
of harmful emissions.
2
Contents
Chapter 1: Learning about the printer .................................................. ............................ 6
Printer overview ...............................................................................................................................................6
Understanding the printer operator panel ........................................................................................................9
Chapter 2: Installing drivers for local printi ng ............................................................... 11
Windows ........................................................................................................................................................ 11
Macintosh ......................................................................................................................................................15
UNIX/Linux .....................................................................................................................................................16
Chapter 3: Installing drivers for network printing ......................................................... 17
Printing a network setup page .......................................................................................................................17
Assigning a printer IP address .......................................................................................................................17
Verifying the IP settings .................................................................................................................................18
Windows ........................................................................................................................................................18
Macintosh ...................................................................................................................................................... 21
UNIX/Linux .....................................................................................................................................................24
NetWare .........................................................................................................................................................24
Chapter 4: Installing options .................................. ......................................... ................25
Accessing the printer system board ...............................................................................................................26
Installing a printer memory card .....................................................................................................................28
Installing a flash memory or firmware card ....................................................................................................29
Installing an optioncard .................................................................................................................................30
Installing a hard disk ......................................................................................................................................32
Replacing the access panel ...........................................................................................................................34
Chapter 5: Understanding paper and specialty media guidelines ............................... 35
Supported print media ...................................................................................................................................35
Selecting print media .....................................................................................................................................42
Storing print media .........................................................................................................................................47
Avoiding jams ................................................................................................................................................48
Chapter 6: Printing .................... ................... ..................................................................... 49
Loading standard or optional 500-sheet trays ............................................................................................... 49
Loading the multipurpose feeder ...................................................................................................................52
Loading the 2000-sheet dual input trays ........................................................................................................55
Loading the 2000-sheet high capacity feeder ................................................................................................56
Loading Letter or A4 size print media in the short-edge feed orientation ......................................................58
Linking trays ...................................................................................................................................................59
3
Contents
Identifying and linking output bins ..................................................................................................................60
Sending a job to print .....................................................................................................................................61
Printing from a USB flash memory device .....................................................................................................62
Canceling a print job ......................................................................................................................................63
Printing the menu settings page ....................................................................................................................64
Printing a network setup page .......................................................................................................................64
Printing a font sample list ...............................................................................................................................64
Printing a directory list ...................................................................................................................................65
Printing confidential and held jobs .................................................................................................................65
Printing A5/Statement or JIS-B5/Executive sizes ..........................................................................................69
Chapter 7: Maintaining the printer ................................... ........................................ .. ..... 70
Determining the status of supplies .................................................................................................................70
Photoconductor kit end-of-life ........................................................................................................................71
Conserving supplies .................................. ...... ...... ..... ...................................................................................71
Ordering supplies ...........................................................................................................................................71
Chapter 8: Clearing jams ................................................................................................ ..73
Identifying jams ..............................................................................................................................................73
Access doors and trays .................................................................................................................................74
Understanding jam messages .......................................................................................................................75
Clearing printer jams .............................................. ........................................................................................75
Clearing staple jams .................. ..... ...... ..... ...... ..............................................................................................92
Chapter 9: Troubleshooting ................ .. .................... ........................................ ............... 94
Calling for service ........................... ...... .........................................................................................................94
Checking an unresponsive printer .................................................................................................................94
Printing multiple-language PDFs ...................................................................................................................95
Solving printing problems ..............................................................................................................................95
Solving option problems ................................................................................................................................97
Solving paper feed problems .........................................................................................................................99
Solving print quality problems ......................................................................................................................100
Chapter 10: Administrative support ................ .. ...................... ...................... ................104
Adjusting operator panel brightness and contrast ....................................................................................... 104
Disabling operator panel menus ....................................... ...... ..... ...... ..... .................................. ...................104
Enabling operator panel menus ...................................................................................................................105
Restoring factory default settings ................................................................................................................105
Adjusting Power Saver ................................................................................................................................106
Disabling Power Saver ................................................................................................................................106
Encrypting the disk ................................................ ......................................................................................107
Setting security using the Embedded Web Server (EWS) ...........................................................................108
Notices .............................................................................................................................. 112
4
Contents
Index ..................................................................................................................................116
5
1
Learning about the printer
Conventions used in this book
Note: A note identifies something that could help you.
CAUTION: A caution identifies something that could cause you harm.
Warning: A warning identifi es something that could damage your product hardware or software.
Printer overview
CAUTION: Do not set up this product or make any electrical or cabling connections, such as the power cord or
telephone, during a lightning storm.
CAUTION: The printer weighs 49kg (108 lb) and requires at least two people to lift it safely.
Basic model
The following illustration shows a printer with its base features.
Multipurpose feeder
Standard output bin
Operator panel
Tray 1 and Tray 2
(500-sheet trays)
Learning about the printer
6
Learning about the printer
Configured model
The following illustration shows a fully configured printer. Items denoted with an asterisk (*) are options.
Bridge unit assembly* (used in conjunction with finisher)
(used in conjunction with
duplex unit and finisher)
Multipurpose feeder
Exit 2*
Finisher*Duplex unit*
Operator panel
(2000-sheet high
Tray 5*
capacity feeder)
Tray 1 and Tray 2
(500-sheet trays)
Tray 3 and Tray 4*
(500-sheet trays or
2000-sheet dual input
trays)
Printer overview
7
Learning about the printer
A number of men us are available to make it ea sy for you to change printer settings . T he diagram shows the menu index on
the operator panel and the menus and items available under each menu. For more information about menus and menu
items, see the Menus and Mess ages book on the publications CD.
Menu
Paper Menu
Reports
Settings
Paper Menu
Default Source
Paper Size/Type
Configure MP
Substitute Size
Pap er Text ure
Paper Loading
Custom Types
Universal Setup
Bin Setup
Reports
Menu Settings Page
Device Statistics
Network Setup Page
Network [x] Setup Page
Profiles List
Print Quick Ref
NetWare Setup Page
Print Fonts
Print Directory
Settings
Setup Menu
Finishing Menu
Quality Menu
Utilities Menu
PDF Menu
PostScript Menu
PCL Emul Menu
HTML Menu
Image Menu
Network/Ports
TCP/IP
IPv6
Standard Network
Network [x]
Standard USB
USB [x]
Front USB
Parallel
Parallel [x]
Serial [x]
NetWare
AppleTalk
LexLink
Security
Max Invalid PIN
Job Expiration
Help
Print All
Print Quality
Printing Guide
Media Guide
Print Defects
Menu Map
Information Guide
Connection Guide
Moving Guide
Printer overview
8
Learning about the printer
Understanding the printer operator panel
The operator panel consists of these items:
• A 4-line, back-lit, gray-scale display that can show both graphics and text
• Eight buttons: Back, Menu, Stop, Select ( ), , , , and
• Indicator light
• Numeric pad
• USB Direct Interface
Display
BackMenu
Indicator light
USB Direct interface Select button
The use of the buttons and the layout of the display panel are described in the following table.
Button or operator panel
item
Back Press the Back button to return to the last screen you viewed.
Menu Press the Menu button to open the me nu index.
Stop Press the Stop button to stop the mechanical operation of the printer. After pressing Stop,
Navigation buttons The Up or Down buttons are used to move up and down lists.
Stop Navigation buttons Numeric pad
Function
Note: Changes made on a screen will not be applied if you press the Back button.
Note: The printer must be in the Ready state to access the menu index. A message
indicating the menus are unavailable will appear if the printer is not ready.
the message Stopping appears. When the printer has stopped, the status line in the
operator panel will show Stopped, and a list of options will appear.
When navigating through a list using the Up or Down button, the cursor moves
one line at a time. Pres sing the Down butt on a t the bottom of the s creen changes
the screen to the next whole page.
The Left or Right buttons are used to move within a screen such as moving from
one menu inde x item to anothe r . The y are also use d to scroll thro ugh te xt that will
not fit on the screen.
The Select b utto n is used to initia te ac tio n o n a selection. Press Select when the
cursor appears ne xt to the sel ectio n y ou w ant such as f ollo wi ng a link, sub mittin g
a configuration item, or when you want to start or cancel a job.
Understanding the printer operator panel
9
Learning about the printer
Button or operator panel
item
Indicator light A two-toned LED is used on the operator panel, one color being green and the other being
Function
red. The lights indic ate whether the printer po wer is on, the printe r is b usy, idle, processing a
job, or requires operator intervention.
Status Indicates
Off Power is off
Solid green Printer is on, but idle
Flashing green Printer is warming up, processing data, or printing a job
Solid red Operator intervention is required
Numeric pad The numeric pad consists of numbers, a pound '#' sign, and a backspace button. The 5
button has a raised bump for non-visual orientation.
2
1
4
7
3
5
6
8
9
#
0
The numbers are used to enter numeric values for items like quantities or PINs. The
backspace is used to delete the number to the left of the cursor. Pressing the backspace
multiple times will delete additional entries.
Note: The pound '#' sign is not used.
Display The display shows messages and graphics describing the current state of the printer and
indicating possible printer problems you must resolve.
The top line of the display is the header line. If applicable, it will contain the graphic
indicating the Back button can be used. It will also display the current status and the
Supplies (Warnings) status. If multiple warnings are present, each warning will be
separated by a comma.
The other three lines of the display are the body of the screen. This is where you view
printer status, supplies messages, show-me screens, and make selections.
250
Paper
Jam
Understanding the printer operator panel
10
2
Installing drivers fo r local printing
A local printer is a printer attach ed to the compute r using a U SB or paralle l cab le. T he local printe r is intended to be used b y
the computer to which it is attached. If attaching a local printer, install the printer driver on the computer before setting up
the printer.
The printer driver is software that lets the computer communicate with the printer.
The procedure to install drivers depends on the operating system used. Use the following table to find driver installation
instructions for the particular operating system. For additional help, see the documentation that shipped with the computer
and the software.
Operating system Go to page
Windows 11
Windows Server 2003, Windows 2000, Windows XP, Windows 98 SE, Windows Me,
Windows NT 4.x
Windows 95 and Windows 98 (first edition) 12
Serial printing 13
Macintosh 15
UNIX/Linux 16
11
Windows
Some Windows operating systems may already include a printer driver that is compatible with the printer.
Note: Installing a custom driver w ill not rep la ce th e sy st em d riv e r. A separate printer object will be created
and appear in the Printers folder.
Use the drivers CD that shipp ed with the printe r to install the custom printer driv er and obtai n enhance d printer f eature s and
functionality.
Using Windows Server 2003, Windows 2000, Windows XP, Windows 98 SE,
Windows Me, or Windows NT
Note: Install the printer software before connecting the USB cable.
1 Insert the drivers CD.
If the CD does not launc h au tomati cally, click Start
the letter of the CD-ROM drive).
Note: USB support is not available for Windows NT operating systems.
Æ Run, an d type D:\Setup.exe in the Run dialog (where D is
Installing drivers for local printing
11
Installing drivers for local printing
2 Click Install Printer and Software.
Note: Some Windows operating systems require that the user has administrative access to install printer
drivers on the computer.
3 Click Agree to accept the license agreement.
4 Select Suggested, and click Next.
The Suggested option is the default installation for local and network-attached setup. To install utilities, change
settings, or customize device drivers, select Custom, and follow the instructions on the screen.
5 Select Local Attach, and click Finish.
Follow the instructions on the screen. It may take some time for the drivers to load.
6 Close the drivers CD installer application.
7 Connect th e USB cable, and turn on the printer.
The Plug and Play screen appears, and a printer object is created in the printers folder of the computer.
Using Windows 95 and Windows 98 (first edition)
1 Turn on the computer.
2 Insert the drivers CD. If the CD launches automatically, click Exit to return to the Add Printer Wizard.
3 Click Start Æ Settings Æ Printers, and double-click Ad d P rint er.
Note: USB support is not available for Windows 95 and Windows 98 (first edition) operating systems.
4 When prompted, select Local printer.
5 Click Have Disk.
Note: Some Windows operating systems require that the user has administrative access to install printer
drivers on the computer.
6 Specify the location of the custom printer driver on the drivers CD.
The path should be similar to the following:
D:\Drivers\Print\Win_9xMe\<language>
Where D is the letter of the CD-ROM drive.
7 Click OK.
It may take some time for the drivers to load.
8 Close the drivers CD.
Windows
12
Installing drivers for local printing
Serial printing
With serial printing, data is transferred one bit at a time. Although serial printing is usually slower than parallel printing, it is
the preferred o ption whe n there is a gr eat de al of dis tance betwe en the pri nter and com puter, or when a parallel interf ace is
not available.
Note: A serial interface card is required and can be purchased separately.
Before printing, establishing communication between the printer and computer is required. To do this:
1 Set serial parameters in the printer.
2 Install a printer driver on the attached computer.
3 Match the serial settings in the COM port.
Setting parameters in the printer
1 Press on the operator panel.
2 Press until Network/Ports appears, and then press .
3 Press until Serial Option X appears, and then press .
4 Press until <Parameter> appears, and then press (where <Para meter> is the parameter required for
a change).
5 Press until <Setting> appears, and then press (where <Setting> is the setting required for a
change).
Note the following restrictions:
• Maximum baud rate supported is 115,200.
• Data Bits must be set to 7 or 8.
• Parity must be set to Even, Odd, or None.
• Stop Bits must be set to 2.
• Flow Control recommended protocol setting is Xon/Xoff.
6 Press repeatedly to return the printer to the Ready state.
7 Print a Menu Settings page, and verify that the serial parameters are correct.
Note: Keep this page for later use.
a Press on the operator panel.
b Press until Reports appears, and then press .
c Press until Menu Settings Page appears, and then press .
d Look under the Standard Serial (or Serial Option X if a serial interface card is installed) heading to find the
serial pa rameters.
Installing a printer driver
A printer driver must be installed on the computer that is connected to the printer.
Note: Windows 95 and Windows 98 (first editi on) user s shoul d fo llow the insta llation d irections in Using Windows 95 and
Windows 98 (first edition).
1 Insert the drivers CD. It should launch automatically. If the CD does not launch automatically, click Start Æ Run,
and type the following in the Run dialog:
D:\Setup.exe
Where D is the letter of the CD-ROM drive.
Windows
13
Installing drivers for local printing
2 Click Install Printer and Software.
3 Click Agree to accept the Printer Software License Agreement.
4 Select Custom, and click Next.
5 Select Components, and click Next.
6 Select Local, and click Next.
7 Select the printer from the list, and click Add Printer.
8 Expand the printer item listed below Selected Components.
9 Click PORT: <LPT1>, and select the communications port (COM1 or COM2) needed for use.
10 Click Finish to complete the printer software installation.
Setting parameters in the communications (COM) port
After the printer driver is installed, the serial parameters must be set for the communications port assigned to the printer
driver.
The serial parameters in the communications port must match exactly to the serial parameters set in the printer.
1 Click Start Æ Settings Æ Control Panel, and double-click System.
2 On the Device Manager tab, click + to expand the list of available ports.
3 Select the communications port assigned to the printer (COM1 or COM2).
4 Click Properties.
5 On the Port Settings tab, set the serial parameters to the exact same serial parameters in the printer.
Look for the printer settings under the Serial Standard (or Serial Option X) heading on the Menu Settings page
printed previously.
6 Click OK, and close all the windo w s.
7 Print a test page to verify printer installation.
a Click Start
b Select the printer just added.
c Click File Æ Properties.
d Click Print Test Page. When a test page prints successfully, printer setup is complete.
Æ Settings Æ Printers.
Windows
14
Installing drivers for local printing
Macintosh
Mac OS 9.x or later is required for USB printing. To print locally to a USB-attached printer, create a desktop printer icon
(Mac OS 9) or create a queue in Print Center / Printer Setup Utility (Mac OS X).
Creating a queue in Print Center / Printer Setup Utility (Mac OS X)
1 Install a PostScript Printer Description (PPD) file on the computer.
a Insert the drivers CD.
b Double-click the installer package for the printer.
Note: A PPD file provides detail ed inf ormation abou t the capa bilities of a p rinter to the Ma cintosh c omputer.
c Click Continue on the Welcome screen and again after viewing the Readme file.
d Click Continue after viewing the license agreement, and click Agree to accept the terms of the agreement.
e Select a Destination, and click Continue.
f On the Easy Install screen, click Install.
g Enter the user password, and click OK. All the necessary software is installed on the computer.
h Click Close when installation is complete.
2 Open Finder, click Applications, and click Utilities.
3 Double-click Print Center or Printer Setup Utility.
4 Do one of the follow ing :
• If the USB-attached printer appears in the Printer List, quit Print Center or Printer Setup Utility. A queue has
been created for the printer.
• If the USB-attached printer does not appear in the Printer List, make sure the USB cable is properly
connected and the printer is turned on. After the printe r appears in the Printer Lis t, quit Print Cente r or Printer
Setup Utility.
`
Creating a desktop printer icon (Mac OS 9.x)
1 Install a PostScript Printer Description (PPD) file on the computer.
a Insert the drivers CD.
b Double-click Classic, and double-click the installer package for the printer.
Note: A PPD file provides detail ed inf ormation abou t the capa bilities of a p rinter to the Ma cintosh c omputer.
c Choose the language needed for use, and click Continue.
d Click Continue after viewing the Readme file.
e Click Continue after viewing the license agreement, and click Agree to accept the terms of the agreement.
f On the Easy Install screen, click Install. All the necessary files are installed on the computer.
g Click Close when installation is complete.
2 Do one of the follow ing :
• For Mac OS 9.0: Open Apple LaserWriter.
• For Mac OS 9.1–9.x: Open Applications, and click Utilities.
3 Double-click Desktop Printer Utility.
Macintosh
15
Installing drivers for local printing
4 Select Printer (USB), and click OK.
5 In the USB Printer Selection section, click Change.
If the printer does not appear in the USB Printer Selection list, make sure the USB cable is properly connected,
and the printer is turned on.
6 Select the name of the printer, and click OK. The printer appears in the original Printer (USB) window.
7 In the PostScript Printer Description (PPD) File section, click Auto Setup. Make sure the printer PPD now
matches the printer in use.
8 Click Create, and click Save.
9 Specify a printer name, and click Save. The printer is now saved as a desktop printer.
UNIX/Linux
Local printing is supported on many UNIX and Linux platforms, such as Sun Solaris and Red Hat.
If the drivers CD does not contain any UNIX/Linux printer driver packages, contact the place where you bought the printer
to see if the printer is supported.
Some printer driver p ack ages are av ailab le o n the driv ers CD. The UNIX/Linux User’s Guide in each package giv es de tailed
instructions for installing and using printers in UNIX and Linux environments.
All the printer driver packages support local printing using a parallel connection. The driver package for Sun Solaris
supports USB connections to Sun Ray appliances and Sun workstations.
UNIX/Linux
16
3
Installing drivers fo r network printing
Printing a network setup page
If the printer is attached to a ne twork, print a network setup pa ge o n the prin ter to verify the network connec ti on. T his pag e
also provides important information that helps in configuring for network printing.
1 Make sure the printer is on.
2 Press on the operator panel.
3 Press until Reports appears, and then press .
4 Press until Network Setup Page appears, and then press .
Note: If an optional internal print server is installed, Print Net1 Setup appears on the display.
5 Check the first section on the network setup page, and confirm that Status is “Connected.”
If Status is “Not Connecte d” the LAN dro p ma y not be ac tiv e , or the ne tw ork cab le may be malfunctioning. Consult
a system support person fo r a solution , and print an other netw ork setup pag e to v erify that the printer is connect ed
to the network.
Assigning a printer IP address
If the network is using DHCP, an IP address is automatically assigned after connecting the network cable to the printer.
1 Look for the add res s un der the “TCP/IP” heading on th e ne twork setup page printed in Prin ting a network setup
page.
2 Go to Verifying the IP settings, and begin with step 2.
If the network is not using DHCP, then manually assign an IP address to the printer. One of the easiest ways is to use the
operator panel:
1 Press on the operator panel.
2 Press until Network/Ports appears, and then press .
3 Press until TCP/IP appears, and then press .
Standard Network appears if the printer has a network port on the printer system board. If an internal print
server is installed in the option card, Network Option 1 appears.
4 Press until Address appears, and then press .
5 Using the numeric pad, enter the IP address. Once the address is entered, press .
Submitting Selection appears briefly.
6 Press until Netmask appears, and then press .
7 Using the numeric pad, enter the IP address. Once the address is entered, press .
Submitting Selection appears briefly.
8 Press until Gateway appears, and then press .
Installing drivers for network printing
17
Installing drivers for network printing
9 Using the numeric pad, enter the IP address. Once the address is entered, press .
Submitting Selection appears briefly.
10 Press repeatedly until the printer returns to Ready .
Verifying the IP settings
1 Print another network setup page . Look und er the “TCP/IP” hea ding, and ma ke sure the IP address , netmask, and
gateway are correct . See Printing a network setup page on page 17 if help is needed.
2 Ping the printer , a nd verify that it responds. At a command prompt o n a ne two rk com put er, type ping followed by
the new printer IP address (for example, 192.168.0.11).
Note: On Windows computers, click Start
Command prompt if using Windows 2000).
If the printer is active on the network, a reply is sent.
After the TCP/IP settings are assigned and verified, install the printer on each network computer.
Æ Programs Æ Command prompt (or Accessories Æ
Windows
In Windows environments, network printers can be configured for direct printing or shared printing. Both network printing
methods require the installation of a printer driver and the creation of a network printer port.
Supported printer drivers
• Windows system printer driver
• Custom printer driver
System drivers are built into Windows operating systems. Custom drivers are available on the drivers CD.
Supported network printer ports
• Microsoft Standard TCP/IP port—Windows 2000, Windows XP, and Windows Server 2003
• LPR—Windows NT 4.0
• Printer network ports—Windows 98SE/Me, Windows 2000, Windows XP, and Windows Server 2003
For basic printer functionality, install a system printer driver and use a system network printer port, such as an LPR or a
Standard TCP/IP port. The system printe r driv er and port allow f or a consi stent user i nterf ac e f or use wit h all the prin ters on
the network. However, using a custom printer driver and network port provides enhanced functionality, such as printer
status alerts.
Verifying the IP settings
18
Installing drivers for network printing
Follow the steps for the printing configuration and operating system in use to configure the network printer:
Printing configuration Operating system Go to page
Direct
• Printer is connected directly to the network using a network cable,
such as Ethernet.
• Printer drivers are typically installed on each network computer.
Windows 98 SE,
Windows NT 4.0,
Windows Me, Windows 2000,
Windows XP, or
Windows Server 2003
19
Shared
• Printer is connected to one of the computers on the network using a
local cable, such as USB.
• Printer drivers are installed on the computer attached to the printer.
• During driver installation, the printer is set up to be “shared” so that
other netwo rk computers can print to it.
Windows NT 4.0,
Windows 2000, Windows XP,
or Windows Server 2003
19
Direct printing using Windows 98 SE, Me, Windows NT 4.0, Windows 2000,
Windows XP, or Windows Server 2003
To install a custom printer driver and network port:
1 Launch the drivers CD.
2 Click Install Printer and Software.
3 Click Agree to accept the license agreement.
4 Select Suggested, and click Next.
5 Select Network Attach, and click Next.
6 Select the printer model from the list, and click Next.
7 Select the printer port from the list, and click Finish to complete the installation.
If the printer port is not listed:
a Click Add Port.
b Select Enhanced TCP/IP Network P ort, and enter the information to create the port.
c Enter a port name.
This can be an y name to associa te with the p rinter , su ch as Color1-lab4. After the port is created , this name
appears in the list of available ports.
d Enter the IP address in the text box.
Printer
Clients
Note: If the IP address is unknown, print a network setup page, and look under the TCP/IP heading. For
help, see Printing a network setup page and Verifying the IP settings.
8 Print a test page to verify printer installation.
Shared printing using Windows NT 4.0, Windows 2000, Windows XP, or
Windows Server 2003
Note: Install the printer software before connnecting the USB cable.
Windows
19
Installing drivers for network printing
After connecting the printer to a Windows NT4.0, Windows 2000,
Windows XP, or Windows Server 2003 computer (which will act as a server),
follow these steps to configure the network printer for shared printing:
1 Install a custom printer driver.
a Launch the drivers CD.
b Click Install Printer and Software.
c Click Agree to accept the license agreement.
d Select Suggested, and click Next.
The Suggested option is the default installation for local and
network-attached setup. To install utilities, change settings, or customize device drivers, select Custom, and
follow the instructions on the screen.
e Select Local Attach, and click Finish.
Follow the instructions on the screen. It may take some time for the drivers to load.
f Close the drivers CD installer application.
g Connect the USB cable, an d turn on the printer.
The Plug and Play screen appears, and a printer object is created in the Printers folder of the computer. The
printer is shared in step2: “Share the printer on the network.”
h Print a test page to verify printer installation.
2 Share the printer on the network.
a Click Start
b Select the printer just added.
c Click File Æ Sharing.
d Select the Shared as check box, and enter a name in the text box.
e In the Alternate Drivers section, select the operating systems of all the network clients that will print to the
printer.
f Click OK.
Æ Settings Æ Printers.
Server
Printer
Clients
Note: If files are missing, prompts may appear to request the server operating system CD.
g Check the following to make sure the printer was successfully shared.
• The printer object in the Printers folder now has a shared indicator. For example, in Windows NT 4.0, a
hand appears under the printer object.
• Browse Network Neighborhood. Find the host name of the server, and look for the shared name
assigned to the printer.
Install the printer driver (or subset) on network clients
Using the point and print method
Note: This method is usually th e best use of system res ources. The server handles driv er modifica tions and
the print job processing. This lets network clients return to applications much faster.
Windows
20
Installing drivers for network printing
With this method, a subset of driver information is copied from the server to the client computer. This is just enough
information to send a print job to the printer.
1 Double-click Network Neighborhood on the Windows desktop of the client computer.
2 Locate the host name of the server compu ter, and double-click the host name .
3 Right-click the shared printer name, and click Install.
Wait a few minutes for the driver information to be copied from the server computer to the client computer and for
a new printer object to be added to the Printers folder. The time this takes varies based on network traffic and
other factors.
4 Close Network Neighborhood.
5 Print a test page to verify printer installation.
Using the peer-to-peer method
With this method, the printer driver is fully installed on each client computer. Network clients retain control of driver
modifications. The client computer handles the print job processing.
1 Click Start Æ Settings Æ Printers.
2 Click Add Printer to launch the Add Printer wizard.
3 Click Next.
4 Click Network Printer, and click Next.
5 Enter the printer name or URL (if on the Internet or an intranet), and click Next.
If the printer name or URL is unknown, leave the text box blank, and click Next.
6 Select the network printer from the Shared printers list. If the printer is not listed, ent er the path of the printer in the
text box.
The path looks similar to the following:
\\<server host name>\<shared printer name>
Note: If this is a new printer, prompts may occur to install a printer driver. If no system driver is available,
provide a path to available drivers.
The server host name is the na me of the serve r computer tha t identi fies it to the net work. The shared printer name
is the name assigned during the server installation process.
7 Click OK.
8 Select whether this printer will be the default printer for the client, and click Finish.
9 Print a test page to verify printer installation.
Configuring Drag‘N’Print
Note: Drag’N’Print™ support is not available for all printers.
For detaile d c on figu ration instructions, launch the driv ers C D, click View Documentation, and click Software and uti litie s.
Macintosh
Note: A PostScript Printer Description (PPD) file provides detailed information about the capabilities of a
printer to UNIX or Macintosh computers.
Macintosh
21
Installing drivers for network printing
To print to a network printer , e ach M acintos h use r mu st ins tall a cust om PostScript Printer Description (PPD) file, an d eithe r
create a desktop printer on the computer (Mac OS 9.x) or create a print queue in Print Center (Mac OS X).
Mac OS X
Step 1: Install a custom PPD file
1 Install a PostScript Printer Description (PPD) file on the computer.
a Insert the drivers CD.
b Double-click the installer package for the printer.
Note: A PPD file provides detail ed inf ormation abou t the capa bilities of a p rinter to the Ma cintosh c omputer.
c Click Continue on the Welcome screen and again after viewing the Readme file.
d Click Continue after viewing the license agreement, and click Agree to accept the terms of the agreement.
e Select a Destination, and click Continue.
f On the Easy Install screen, click Install.
g Enter the user password, and click OK. All the necessary software is installed on the computer.
h Click Close when installation is complete.
Step 2: Create a print queue in Print Center or Printer Setup Utility
Using AppleTalk Printing
Follow these steps to create a print queue using AppleTalk Printing.
1 Open Finder, click Applications, and click Utilities.
2 Double-click Print Center or Printer Setup Utility.
3 Choose Add Printer from the “Printers” menu.
4 Choose AppleTalk from the pop-up menu.
Note: Look on the network setup page under the “AppleTalk” heading to know which zone or printer to
select.
5 Select the AppleTalk zone from the list.
6 Select the new printer from the list, and click Add.
7 Verify printer installation:
a Open Finder, click Applications, and click TextEdit.
b Choose Print from the “File” menu.
c Choose Summary from the “Copies & Pages” pop-up menu.
Note: Look on the Network Setu p page unde r the “AppleTalk” heading to find the d efault name of the printer
to know which printer to select.
• If the PPD file displayed in the Summary window is correct for the printer, then printer setup is complete.
• If the PPD file displayed in the Summary window is not correct for the printer, delete the printer from the
printer list in Print Center or Printer Setup Utility, and repeat Step 1: Install a custom PPD file.
Macintosh
22
Installing drivers for network printing
Using IP Printing
Follow the se steps to c reate a print queu e using IP Printing. To create an AppleTalk print queue , see Step 2 : Crea te a print
queue in Print Center or Printer Setup Utility.
1 Open Finder, click Applications, and click Utilities.
2 Double-click Print Center or Printer Setup Utility.
3 Choose Add Printer from the “Printers” menu.
4 Choose IP Printing from the pop-up menu.
5 Enter the IP address or the printer DNS name in the Printer Address box.
6 Choose the printer manufacturer from the “Printer Model” pop-up menu.
7 Select the new printer from the list, and click Add.
8 Verify printer installation:
a Open Finder, click Applications, and click TextEdit.
b Choose Print from the “File” menu.
c Choose Summary from the “Copies & Pages” pop-up menu.
d Do one of the following:
• If the PPD file displayed in the Summary window is correct for the printer, then printer setup is complete.
• If the PPD file displayed in the Summary window is not correct for the printer, delete the printer from the
printer list in Print Center or Printer Setup Utility, and repeat Step 1: Install a custom PPD file.
Mac OS 9.x
Step 1: Install a custom PPD file
1 Insert the drivers CD.
a Double-click Classic, and double-click the installer package for the printer.
Note: A PPD file provides detail ed inf ormation abou t the capa bilities of a p rinter to the Ma cintosh c omputer.
b Choose the language needed for use, and click Continue.
c Click Continue after viewing the Readme file.
d Click Continue after viewing the license agreement, and click Agree to accept the terms of the agreement.
e On the Easy Install screen, click Install. All the necessary files are installed on the computer.
f Click Close when installation is complete.
Note:
Step 2: Create a desktop pr inter
1 In the Chooser, select the LaserWriter 8 driver.
2 For a routed net w o rk, selec t the de fault zone from the list. F o r the z o ne to s el ec t, l ook on the Network Setup page
under AppleTalk for Zone.
3 Select the new printer from the list.
4 For printer to select , look on the Netw ork Setup page un der the “AppleTalk” headin g to find the def ault na me of the
printer.
Macintosh
23
Installing drivers for network printing
5 Click Create.
6 Make sure there is an icon next to the printer name in the Chooser.
7 Close the Chooser window.
8 Verify printer installation.
a Click the desktop printer icon just added.
b Choose Printing Æ Change Setup.
– If the PPD file displayed in the PostScript Printer Description (PPD) file portion of the menu is correct for the
printer, printer setup is complete.
– If the PPD file displayed in the PostScript Printer Description (PPD) file portion of the menu is not correct for
the printer, repeat Step 1: Install a custom PPD file.
UNIX/Linux
The printer supports both UNIX and Linux network environments. For the latest in formation about installing a network
printer in a UNIX or Linux environment, launch the drivers CD, and click View Documentation.
NetWare
The printer supports Novell Distributed Print Services (NDPS/iPrint). For the latest information about installing a network
printer in a NetWare environment, launch the drivers CD, and click View Documentation.
UNIX/Linux
24
4
Installing opt ions
CAUTION: If you are installing me mo ry or option cards som et im e after setti ng up the printer, turn the printer off
and unplug the power cord before c ontinuing.
You can customize the printer memory capacity and connectivity by adding optional cards. The instructions in this section
help you install any of the following options:
• Memory cards
– Pr inter memory
– Flash memory
• Firmware cards
– Bar Code
– Forms
– IPDS and SCS/TNe
– PRESCRIBE
– PrintCryption™
• Other options
– Printer hard disk
– Exter nal Seri al Adapter
– Tri-Port Adapter
– Infrared Adapter
– USB/Parallel 1284-C interface card
– Coax/T wina x Adap ter
– Internal print servers (also called internal network adapters or INAs)
Installing options
25
Installing options
Accessing the printer system board
You must access the printer system board to install printer memory, flash memory, a hard disk, or an option card.
CAUTION: Turn the printer off, and unplug the power cord before continuing.
1 Loosen the screws on the access panel located on the back side of the printer.
2 Remove the panel from the printer, and set it aside.
Accessing the printer system board
26
Installing options
Use the illustration to locate the connector for the option you want to install.
Hard disk connector
Option card connector
Flash memory or
firmware card
connectors
Printer memory card connector
Accessing the printer system board
27
Installing options
Installing a printer memory card
Complete the following instr uctions to install a printer memory card.
Note: Memory cards designed for other printers may not work with your printer.
1 Remove the sy ste m board acc es s pane l. (See Accessing the printer system board.)
2 Push open the latches on both ends of the memory card connector.
3 Unpack the memory card.
Warning: Printer memory cards are easily damaged by static electricity. Touch something metal such as the
printer frame before you touch a memory card.
Avoid touching the connection points along the edge of the card. Save the packaging.
4 Align the notches on the bottom of the card with the notches on the connector.
5 Push the memory card firmly into the connector until the latches on either end of the connector snap into place.
It may require some force to fully seat the card.
6 Make sure each latch fits over the notch on the end of the card.
Installing a printer memory card
28
Installing options
Installing a flash memory or firmware card
Note: Flash memory and firmware cards designed for other printers may not work with your printer.
1 Remove the sy ste m board acc es s pane l. (See Accessing the printer system board.)
2 Unpack the flash memory or firmware card.
Warning: Flash memory and firmware cards are easily damaged by static electricity. Touch something metal
such as the printer frame before you touch a card.
3 Holding the flash memory or firmware card by the locking clips, ali gn the plastic pins on the card with the ho les on
the system board.
4 Push the flash memory or firmware card firmly into place, and release the locking clips.
The entire length of the connector on the flash memory or firmware card must touch the system board and be
locked into the connector.
Be careful not to damage the connectors.
Installing a flash memory or firmware card
29
Installing options
Installing an option card
Warning: Option cards are easily damaged by static electricity. Touch something metal such as the printer
frame before you touch a memory card.
Note: You need a small Phillips screwdriver to attach the option card to the system board.
1 Remove the sy ste m board acc es s pane l. (See Accessing the printer system board.)
2 Open the system board door.
3 Locate the card connector on the system board.
4 Remove the screws and the cover plate, and sav e them .
5 Unpack the card. Save the packaging materials.
Installing an option card
30
Installing options
6 Align the connection points on the card with the connector on the system board, and push the card firmly into the
system board connector.
7 Insert the screws saved from the cover plate (or the extra screws shipped with the card).
8 Tighten the screws to secure the card.
Installing an option card
31
Installing options
Installing a hard disk
Note: You need a small Phillips screwdriver to attach the hard disk to the mounting plate.
1 Remove the sy ste m board acc es s pane l. (See Accessing the printer system board.)
2 Remove the mounting plate, hard disk, ribbon cable, and attachment screws from the package.
3 Align the ribbon cable connector with the connector pins on the hard disk.
4 Attach the ribbon cable to the hard disk.
Hard disk
Ribbon cable
5 Align the screw holes on the mounting plate with the hol es in the hard disk.
6 Secure the mounting plate to the hard disk with the screws.
Installing a hard disk
32
Installing options
7 Press the ribbon cable connector into the connector on the system board.
8 Press the three posts on the mounting plate into the holes on the system board. The hard disk snaps into place.
Installing a hard disk
33
Installing options
Replacing the access panel
After you have installed options on the printer system board, follow these steps to reattach the access panel.
1 Align the tabs on the right side of the access panel with the slots on the printer.
2 Slide the panel to the right and towards the printer.
3 Tighten the screws .
4 Plug the printer power cord back into a properly grounded electrical outlet and turn on the printer.
Replacing the access panel
34
Understanding paper and specialty media
5
Print media is paper , card s tock , transpa rencies , labels , and en v elopes . The la st f our are some times ref erred to as specialty
media. The printer provides high quality printing on a variety of media. A number of things must be considered concerning
media before printing. This chapter provides information on making media selections and caring for media.
• Supported print media
• Selecting print media
• Storing print media
• Avoiding jams
We recommend that you try a limited sample of any paper or specialty media you are considering using with the printer
before purchasing large quantities.
guidelines
Supported print media
The following tables provide information on standard and optional sources for both input and ou tput trays and bins.
• Print media sizes
• Media sizes supported in the finisher
• Feed characteristics by print media size
• Print media types
• Print media weights
• Media weights supported in the finisher
Note: If you use a print media size not listed, select the next larger size.
Print media sizes
✓ — indicates support
3
Print media
size
A3 297 x 420 mm (11.7 x 16.5 in.) ✓✓ ✓✓✓
A4 210 x 297 mm (8.27 x 11.7 in.) ✓✓✓✓✓✓✓
1
A5
1
These sizes may not appear in the Paper Size menu until Auto Size Sensing is changed. See Printing A5/Statement or
JIS-B5/Executive siz es on page 69 for more information.
2
This size setting formats the page for 297.0 x 431.8 mm (11.7 x 17.0 in.) unless the size is specified by the software
application.
3
This output bin is only available when the finisher is installed.
Dimensions
148 x 210 mm (5.83 x 8.27 in.) ✓✓ ✓✓✓
500-sheet trays
(standard and option)
Multipurpose feeder
2000-sheet dual input
trays (option)
2000-sheet high
capacity feeder
(option)
Duplex unit
(option)
500-sheet standard
output bin
300-sheet second exit
output bin
Understanding paper and specialty media guidelines
35
Understanding paper and specialty media guidelines
Print media sizes(continued)
✓ — indicates support
3
Print media
size
JIS B4 257 x 364 mm (10.1 x 14.3 in.) ✓✓ ✓✓✓
1
JIS B5
Letter 215.9 x 279.4 mm (8.5 x 11 in.) ✓✓✓✓✓✓✓
Legal 215.9 x 355.6 mm (8.5 x 14 in.) ✓✓ ✓✓✓
Executive
1
Folio 216 x 330 mm (8.5 x 13 in.) ✓✓ ✓✓✓
Statement
Tabloid 279 x 432 mm (11.0 x 17.0 in.) ✓✓ ✓✓✓
Universal
2
7 ¾ Envelope 98.4 x 190.5 mm (3.875 x 7.5 in.) ✓✓✓
Dimensions
500-sheet trays
(standard and option)
Multipurpose feeder
2000-sheet dual input
trays (option)
2000-sheet high
capacity feeder
(option)
Duplex unit
(option)
182 x 257 mm (7.17 x 10.1 in.) ✓✓✓✓✓✓✓
184.2 x 266.7 mm (7.25 x 10.5 in.) ✓✓✓✓✓✓✓
1
139.7 x 215.9 mm (5.5 x 8.5 in.) ✓✓ ✓✓✓
98.4 x 89.0 mm to 297.0 x 431.8 mm
✓✓ ✓✓✓
(3.9 x 3.5 in. to 11.7 x 17.0 in.)
500-sheet standard
output bin
300-sheet second exit
output bin
10 Envelope 104.8 x 241.3 mm (4.12 x 9.5 in.) ✓✓✓
DL Envelope 110 x 220 mm (4.33 x 8.66 in.) ✓✓✓
C5 Envelope 162 x 229 mm (6.38 x 9.01 in.) ✓✓✓
Other
Envelope
1
These sizes may not appear in the Paper Size menu until Auto Size Sensing is changed. See Printing A5/Statement or
98.4 x 89.0 mm to 297.0 x 431.8 mm
(3.9 x 3.5 in. to 11.7 x 17.0 in.)
✓✓✓
JIS-B5/Executive siz es on page 69 for more information.
2
This size setting formats the page for 297.0 x 431.8 mm (11.7 x 17.0 in.) unless the size is specified by the software
application.
3
This output bin is only available when the finisher is installed.
Suppor ted pr int media
36
Understanding paper and specialty media guidelines
Media sizes supported in the finisher
Bin 1 Bin 2
Size
Standard
*
Offset Staple Punch Standard
A3 ✓ ✓ ✓✓✓
A4 ✓ ✓ ✓✓✓
A5 ✓
JIS B4 ✓ ✓ ✓✓✓
JIS B5 ✓ ✓ ✓✓✓
Letter ✓ ✓ ✓✓✓
Legal ✓ ✓ ✓✓✓
Executive ✓ ✓ ✓✓✓
Folio ✓ ✓ ✓✓✓
Statement ✓
*
Offset Staple Punch
Tabloid ✓ ✓ ✓✓✓
Universal
7 ¾ Envelope
10 Envelope
DL Envelope
C5 Envelope
Other Envelope
*
Paper passes to the finisher bin without being stapled or offset.
Suppor ted pr int media
37
Understanding paper and specialty media guidelines
Feed characteristics by print media size
Print media size Feed orienta tion
1
Print media orientation
2
Size supports duplex
A3 Portrait Short-edge ✓
A4 Portrait or Landscape Short-edge or Long-edge ✓
A5 Portrait Short-edge ✓
JIS B4 Portrait Short-edge ✓
JIS B5 Landscape Long-edge ✓
Letter Portrait or Landscape Short-edge or Long-edge ✓
Legal Portrait Short-edge ✓
Executive Landscape Long-edge ✓
Folio Portrait Short-edge ✓
Statement Portrait Short-edge ✓
Tabloid Portrait Short-edge ✓
Universal Portrait
3
Short-edge ✓
7 ¾ Envelope Landscape Long-edge
10 Envelope Landscape Long-edge
DL Envelope Landscape Long-edge
C5 Envelope Landscape Long-edge
Other Envelope Portrait Short-edge
1
Feed orientation ind ic ates how the printer will place the i mage on the page, not whethe r t he physical page will be short-
edge or long-edge oriented.
2
Short-edge Printing must be enabled for the printer to recognize letter or A4 size print media loaded in the short-edge
orientation. For more information, see Loading Letter or A4 size print media in the short-edge feed or ienta tion on
page 58.
3
The feed orientation for Universal is actually variable.
Suppor ted pr int media
38
Print media types
Understanding paper and specialty media guidelines
Finisher
Print media
Paper ✓✓✓✓✓✓✓✓✓✓✓
Card stock ✓✓ ✓✓✓✓
Transparencies ✓✓ ✓✓
Paper labels ✓✓ ✓✓
Bond ✓✓✓✓✓✓✓✓✓✓✓
Envelope ✓✓✓
Letterhead ✓✓✓✓✓✓✓✓✓✓✓
Preprinted ✓✓✓✓✓✓✓✓✓✓✓
Colored paper ✓✓✓✓✓✓✓✓✓✓✓
500-sheet trays
Multipurpose feeder
2000-sheet dual input
trays
2000-sheet high
capacity feeder
Duplex unit
Standard output bin
Second exit output bin
Standard
Offset
Stapled
Hole Punch
Suppor ted pr int media
39
Print media weights
Understanding paper and specialty media guidelines
Print media weight
Print media Type
Paper Xerographic or
business paper
• Tray 1: 64 to 105 g/m2
grain long (17 to 28 lb
bond)
• Other 500-sheet trays:
64 to 216 g/m
(17 to 58 lb bond)
Card stock—
maximum
(grain long)
1
Index Bristol 163 g/m2 (90 lb) 120 g/m2 (67 lb)
Tag 163 g/m
2
(100 lb) 120 g/m2 (74 lb)
Cover 176 g/m2 (65 lb) 135 g/m2 (50 lb)
Card stock—
maximum
(grain short)
1
Index Bristol 199 g/m2 (110 lb) 163 g/m2 (90 lb)
Tag 203 g/m
2
(125 lb) 163 g/m2 (100 lb)
Cover 216 g/m2 (80 lb) 176 g/m2 (65 lb)
Transparencies Laser printer 138 to 146 g/m
(37 to 39 lb bond)
Labels Paper 180 g/m
2
(48 lb bond)
Integrated forms Pressure-
sensitive area
135 to 140 g/m
(36 to 37 lb bond)
(must enter the
printer first)
2
Envelopes
Paper base
(grain long)
2
Sulfite, wood-
75 to 135 g/m
(20 to 36 lb bond)
free or up to
100% cotton
bonds
1
Grain short is preferred for papers over 135 g/m2.
2
100% cotton content maximum weight—24 lb.
3
28 lb bond envelopes are limited to 25% cotton content.
2
grain long
2
2
500-sheet trays
64 to 216 g/m
long (17 to 58 lb
bond)
138 to 146 g/m
(37 to 39 lb bond)
163 g/m
2
(43 lb bond)
135 to 140 g/m
(36 to 37 lb bond)
75 to 135 g/m
(20 to 36 lb bond)
60 to 105 g/m
(16 to 28 lb bond)
2
grain
2
2
2
2
Multipurpose
feeder
2000-sheet dual
input trays
64 to 105 g/m2 grain long
(17 to 28 lb bond)
3
2000-sheet high
capacity feeder
Duplex unit
Suppor ted pr int media
40
Understanding paper and specialty media guidelines
Media weights supported in the finisher
Finisher media weight
Print media Type
Paper Xerographic or
business paper
Bin 1
64 to 105 g/m
long (17 to 28 lb
bond)
2
grain
Bin 2
Offset Staple Hole Punc h
64 to 216 g/m2
grain long (17 to
58 lb bond)
• 40 sheets of
90 g/m2 grain
long (24 lb
64 to 216 g/m
grain long (17 to
58 lb bond)
bond)
• 50 sheets of
64 to 75 g/m
2
grain long (17
to 20 lb bond)
2
Card stock—
maximum
(grain long)
Index Bristol 163 g/m2 (90 lb bond) Not recommended
Tag 163 g/m
2
(100 lb bond)
Cover 176 g/m2 (65 lb bond)
Card stock—
maximum
(grain short)
Index Bristol 199 g/m
Tag 203 g/m
2
(110 lb bond) Not recommended
2
(125 lb bond)
Cover 216 g/m2 (80 lb bond)
Transparencies Laser printer 138 to 146 g/m
Integrated forms Pressure sensitive
area
Paper base (grain
long)
Labels —
Paper 180 g/m
upper limit
Envelopes Sulfite, wood-free
or up to 100%
140 to 175 g/m
(up to 47 lb bond)
75 to 135 g/m
(20 to 36 lb bond)
2
(48 lb bond)
60 to 105 g/m
(16 to 28 lb bond)
cotton bond
2
37 to 39 lb bond) Not recommended
2
Not recommended
2
Not recommended
2
Not recommended
Suppor ted pr int media
41
Understanding paper and specialty media guidelines
Selecting print media
Selecting the appropriate print media fo r the printer helps you avoid printing problems. The following sections contain
guidelines for choosing the correct print media for the printer.
• Paper
• Transparencies
• Envelopes
• Labels
• Card stock
Paper
To ensure the best print quality and feed reliability, use 90 g/m2 (24 lb) xerographic, grain long paper. Business papers
designed for general business use may also provide acceptable print quality.
Always print several samples before buying large quantities of any type of media. When choosing any media, consider the
weight, fiber content, and color.
The laser printing process heats paper to high temperatures of 230°C (446°F) for non-MICR applications. Use only paper
able to withs tand these temperatures without discoloring, bleeding, or releasing hazardous emissions. Check with the
manufacturer or vendor to determine whether the paper chosen is acceptable for laser printers.
When loading paper, note the recommended print side on the paper pac k age , and loa d paper ac cordin gly. For detailed tra y
loading instructions, see the following:
• Loading standard or optional 500-sheet tray s on page 49
• Loading the multipurpose feeder on page 52
• Loading the 2000-sheet dual input trays on page 55
• Loading the 2000-sheet high capacity feeder on page 56
Paper characteristics
The following paper characteristics affect print quality and reliability. It is recommended that these guidelines are followed
when evaluating new paper stock.
Weight
The printer can automatically feed paper weights from 60 to 176 g/m2 (16 to 47 lb bond) grain long in the integrated and
optional trays and paper weights from 60 to 135 g/m
than 60 g/m
bond) grain long paper. To use paper narrower than 182 x 257 mm (7.2 x 10.1 in.), it is recommended that the weight be
greater than or equal to 90 g/m2 (24 lb bond).
2
(16 lb) might not be stiff enough to feed properly, causing jams. For best performance, use 90 g/m2 (24 lb
Curl
Curl is the tendency of medi a to c urve at its edg es. Excessive curl can cause paper feeding problems . Curl can occur after
the paper passes through the printer, where it is exposed to high temperatures. Storing paper unwrapped in hot, humid,
cold and dry conditions, even in the trays, can contribu te to paper curling prior to printing and can cause feeding problems.
Smoothness
The degree of smoothness of paper directly affects print quality. If the paper is too rough, the toner does not fuse to the
paper properly, resulting in poor print quality. If the paper is too smooth, it can cause paper feeding or print quality issues.
Smoothness needs to be between 100 and 300 Sheffield points; however, smoothness between 150 and 250 Sheffield
points produces the best print quality.
2
(16 to 36 lb bond) grain lo ng i n t he multipurpose feeder. Paper l ighter
Selecting print media
42
Understanding paper and specialty media guidelines
Moisture content
The amount of mo is ture in th e p ape r affects both print quality and the abi lit y of the printer to feed the paper pro pe rly. Leave
the paper in its original wrapper until it is time to use it. This limits the exposure of the paper to moisture changes that can
degrade its performance.
Condition paper while it is still in the original wrapper. To condition it, store it in the same environment as the printer for 24
to 48 hours before printing to let the paper stabilize in the new conditions. Extend the time several days if the storage or
transportation environment is very different from the printer environment. Thick paper may also require a longer
conditioning period because of the mass of material.
Grain direction
Grain refers to the alignment of the paper fibers in a sheet of paper. Grain is either grain long, running the length of the
paper, or grain short, running the width of the paper.
For 60 to 90 g/m2 (16 to 24 lb bond) paper, grain long fibers are recommended.
Fiber content
Most high-quality xerographic paper is made from 100% chemically pulped wood. This content provides the paper with a
high degree of stability resulting in fewer paper feeding problems and better print quality. Paper containing fibers such as
cotton possess characteristics that can result in degraded paper handling.
Unacceptable paper
The following papers are not recommended for use with the printer:
• Chemically treated papers used to make copies without carbon paper, also known as carbonless papers,
carbonless copy paper (CCP), or no carbon required (NCR) paper
• Preprinted papers with chemicals that may contaminate the printer
• Preprinted papers that can be affected by the temperature in the printer fuser
• Preprinted papers that require a registration (the precise print lo cation on the page) g reater t han ±0.09 i n., such as
optical character recognition (OCR) forms
In some cases, you can adjust registration with your software application to successfully print on these forms.
• Coated papers (erasable bond), synthetic papers, thermal papers
• Rough-edged, rough or heavily textured surface papers or curled papers
• Recycled papers containing more than 25% post-consumer waste that do not meet DIN 19 309
• Recycled paper having a weight less than 60 g/m
• Multiple-part forms or documents
2
(16 lb)
Selecting paper
Proper paper loading helps prevent jams and ensures trouble-free printing.
To help avoid jams or poor print quality:
• Always use new, undamaged paper.
• Before loading paper, know the recommended print side of the paper. This information is usually indicated on the
paper package.
• Do not use paper that has been cut or trimmed by hand.
• Do not mix media sizes, weights, or types in the same source; mixing results in jams.
• Do not use coated papers unless they are specifically designed for electrophotographic printing.
• Do not forget to change the Paper Size setting when using a source that does not support auto size sensing.
• Do not remove trays while a job is printing or Busy appears on the operator pan el.
Selecting print media
43
Understanding paper and specialty media guidelines
• Make sure the Paper T ype , P ape r Texture, and P ap er W eight set tings are correct . (See “P ap er Menu” in the Menus
and Messages Guide located on the publications CD for detailed information about these settings.)
• Make sure the paper is properly loaded in the source.
• Flex paper back and forth. Do not fold or crease the paper. Straighten the edges on a level surface.
Selecting preprinted forms and letterhead
Use the following guidelines when selecting preprinted forms and letterhead paper for the printer:
• Use grain long papers for be st results for 60 to 90 g/m
• Use only forms and letterhead printed using an offset lithographic or engraved printing process.
• Avoid papers with rough or heavily textured surfaces.
Use papers printed with heat-resistant inks designed for use in xerographic copiers. The ink must withstand temperatures
of 230°C (446°F) without m elting or rel easing ha zardous emis sions . Use inks that are not aff ec ted by the resin in toner. Inks
that are oxidation-set or oil-based should meet these requirements; latex inks might not. When in doubt, contact the paper
supplier.
Preprinted papers such as letterhead must be able to withstand temperatures up to 230°C (446°F) without melting or
releasing hazardous emis si on s .
2
weigh ts.
Printing on letterhead
Check with the manufacturer or vendor to determine whether the chosen preprinted letterhead is acceptable for laser
printers.
Page orientation is important when printing on letterhead. Use the following table for help when loading letterhead in the
media sources.
Media source or process Print side Top of page
500-sheet tray s • Single-sided printing:
2000-sheet dual input trays Letterhead goes toward the front of the tray.
2000-sheet high capac ity f ee der • Single-sided printing:
Multipurpose feeder • Long-edge fed: Letterhead top edge
Printed letterhead face-u p
• Duplex (two-sided) printing:
Printed letterhead face-d o w n
Printed letterhead face-d o w n
• Duplex (two-sided) printing:
Printed letterhead face-u p
• Long-edge fed: Letterhead top edge
towards the front of the tray.
• Short-edge fed: Letterhead top edge
towards the left of the tray.
Letterhead goes toward the front of the tray.
towards the front of the printer.
• Short-edge fed: Letterhead top edge en ters
last.
Selecting print media
44
Understanding paper and specialty media guidelines
Transparencies
Feed transparencies from the standard tray or the multipurpose feeder. Try a sample of any transparencies being
considered for use with the printer before buying large quantities.
When printing on transparencies:
• Be sure to set the Paper Type to Transparency from the printer driver or from MarkVision™ Professional to avoid
damaging the printer.
• Use transparencies designed specifically for laser printers. Transparencies must be able to withstand
temperatures of 230°C (446°F) without melting, discoloring, offsetting or releasing hazardous emissions.
• To prevent print quality problems, avoid getting fingerprints on the transparencies.
• Before loading transparencies, fan the stack to prevent sheets from sticking together.
Selecting transparencies
The printer can print direc tly on transparencies de sig ne d for use in laser printers. Print quality and durability depend on the
transparency used. Always print samples on the transparencies being considered for use before buying large quantities.
The Paper Type setting should be set to Transparency to help prevent jams. (See “Paper Type” on the publications CD for
detailed inf ormation abo ut this setti ng.) Che ck with the ma nuf acture r or v endor to determine whe ther the tr ansp arencies are
compatible wi th laser printers that heat tr ansparen cies to 230 °C (446°F). Use on ly tra nsparencies that are ab le to withs tand
these temperatures without melting, discoloring, offsetting, or releasing hazardous emissions.
Transparencies can be f ed auto matical ly from the m ultipurpose f eede r and the s tandard 50 0-sheet tr a ys (Tray 1 and Tra y 2).
See Print media types on page 39 for information about transparency compatibility with output bins.
Be careful when you handle transparencies. Fingerprints on the surface of the transparency cause poor print quality.
Envelopes
You can load up to 10 env el ope s in the m ul t ip urpose f eeder. Try a sample of any envelopes you are considering using w ith
the printer before buying large quantities. See Loading the multipurpose feeder on page 52 for instructions on loading
envelopes.
When printing on envelopes:
• To achieve the best possible print quality, use only high-quality envelopes that are designed for use in laser
printers.
• Set the Paper Source in the Paper menu based on the source in use, set the Paper Type to Envelope, and select
the correct envelope size from the operator panel, the printer driver, or from MarkVision Professional.
• For best performance, use envelopes made from 90 g/m
weight for the 500-sheet standard trays and multipurpose feeder as long as the cotton content is 25% or less.
Envelopes with 100% cotton content must not exceed 90 g/m
• Use only new, undamaged envelopes.
• For best performance and to minimize jams, do not use envelopes that:
– Have excessive cur l or twist.
– Are stuck together or damaged in any way.
– Contain windows, holes, perforations, cutouts or embossing.
– Use metal clasps, string ties, or metal folding bars.
– Have an interlocking design.
– Have postage stamps attached.
– Have any exposed adhesive when the flap is in the sealed or closed position.
– Have nicked edges or bent corners.
– Have rough, cockle, or laid finishes.
2
(24 lb bond) paper. Use up to 105 g/m2 (28 lb bond)
2
(24 lb bond) weight.
Selecting print media
45
Understanding paper and specialty media guidelines
• Use envelopes that can withstand temperatures of 230°C (446°F) without sealing, excessive curling, wrinkling, or
releasing hazardou s emission s. If y ou ha ve any doub ts about t he env elo pes you ar e consi dering using, c heck wi th
the envelope supplier.
• Adjust the width guide to fit the width of the envelopes.
• Load only one size of envelope at a time.
• A combination of high humidity (over 60%) and the high printing temperatures may seal the envelopes.
Labels
The printer can print on many labels designed for use with laser printers, except for vinyl labels. These labels are supplied
in letter size, A4 size, and legal size sheets. Label adhesives, face sheet (printable stock), and topcoats must be able to
withstand temperatures of 230°C (446°F) and pressure of 25 pounds per square inch (psi).
Try a sample of any labels you are considering using with the printer before purchasing a large quantity.
After printing approximately 10,000 pages of labels (or each time you replace the toner cartridge), complete the following
steps to maintain printer feeding reliability:
1 Print five sheets of paper.
2 Wait approximately five seconds.
3 Print five more sheets of paper.
When printing on labels:
• Set the Paper Type menu item to Labels in the Paper menu. Set the Paper Type from the printer operator panel,
the printer driver, or from MarkVision Professional.
• Do not load labels together with paper or transparencies in the same source; mixing media can cause feeding
problems.
• Do not use label sheets with a slick backing material.
• Use full label sheets. Partial sheets may cause labels to peel off during printing, resulting in a jam. Partial sheets
also contaminate the printer and the cartridge with adhesive, and could void the printer and cartridge warranties.
• Use labels that can withstand temperatures of 230°C (446°F) without sealing, excessive curling, wrinkling, or
releasing hazardous emis si on s .
• Do not print within 1 mm (0.04 in.) of the edge of the label, of the perforations, or between die-cuts of the label.
• Do not use label sheets that have adhesive to the edge of the sheet. Zone coating of the adhesive at least 1 mm
(0.04 in.) away from edges is recommended. Adhesive material contaminates the printer and could void the
warranty.
• If zone coating of the ad hesiv e is not possi ble , remo ve a 3 mm (0.12 5 in.) strip on the leadin g and drive r edge , and
use a non-oozing adhesive.
• Remove a 3 mm (0.125 in.) strip from the leading edge to prevent labels from peeling inside the printer.
• Portrait orientation is preferred, especially when printing bar codes.
• Do not use labels that have exposed adhesive.
Selecting print media
46
Understanding paper and specialty media guidelines
Card stock
Card stock is single ply, and has a large array of properties, such as the moisture content, thickness, and texture, that can
significantly affect print quality. See Supported print media on page 35 for inf ormation on the pref erre d we ight and f or the
grain direction of print media.
Try a sample of any card stock you are considering using with the printer before purchasing a large quantity.
See Print media weights on page 40 for information on the preferred weight of media.
When pri nting on card s tock:
• Set the Paper Type menu item in th e Paper Menu to Card Stock from the oper ator pan el, from th e printer driv er, or
from MarkVision Professional. Set the Paper Weight to CardStock Weight, and select the CardStock Weight as
Normal or Heavy f or the v alue . Set this from the o perator p anel, the printer drive r , or from MarkVision Profe ssional.
Use Heavy for card stock weighing more than or heavier than 163 g/m
• Be aware that preprinting, perforation, and creasing can significantly affect the print quality and cause media
handling or jamming problems.
• Avoid using card stock that may release hazardous emissions when heated.
• Do not use preprinted card stock manufactured with chemicals that may contaminate the printer. Preprinting
introduces semi-liquid and volatile components into the printer.
• The use of grain long card stock is recommended.
2
(90 lb).
Storing print media
Use the following guidelines to avoid paper feeding problems and uneven print quality.
• For best results, store media in an environment where the temperature is approximately 21°C (70°F) and the
relative humidity is 40%.
Most label manufacturers recommend printing in a temperature range of 18 to 24°C (65 to 75°F) with a relative
humidity of 40 to 60%.
• Store cartons of media on a pallet or shelf, rather than directly on the floor.
• When storing individual packages of media out of the original carton, make sure they rest on a flat surface so the
edges do not buckle or curl.
• Do not place anything on top of the media packages.
• Store paper in its original wrapper until you load it into the printer.
Storing print media
47
Understanding paper and specialty media guidelines
Avoiding jams
Use appropriate print media (paper, transparencies, labels, and card stock) to help ensure trouble-free printing. See
Supported print media on page 35 for more information.
Note: Try a limited sample of any print media you are considering using with the printer before purchasing
large quantities.
By selecting the appropriate print media and loading it properly, you can avoid most jams. For detailed tray loading
instructions, see the following:
• Loading standard or optional 500-sheet tray s on page 49
• Loading the multipurpose feeder on page 52
• Loading the 2000-sheet dual input trays on page 55
• Loading the 2000-sheet high capacity feeder on page 56
The follow i ng hin ts can help you avoid jams:
• Use only recommended print media.
• Do not overload the print media sources. Make sure the stack height does not exceed the maximum height
indicated by the stack line on the labels in the sources.
• Do not load wrinkled, creased, damp, or curled print media.
• Flex, fan, and straighten print media before you load it. If jams do occur with print media, try feeding one sheet at
a time through the multipurpose feeder.
• Do not use print media that you have cut or trimmed yourself.
• Do not mix print media sizes, weights, or types in the same print media source.
• Make sure the recommended print side is loaded in the source according to your simplex or duplex needs.
• Keep print media stored in an acceptable environment. See Storing print media on page 47.
• Do not remove trays during a print job.
• Push all trays in firmly after loading them.
• Make sure the guides in the trays are properly positioned for the size of print media you have loaded. Make sure
the guides are not placed too tightly against the stack of print media.
Avoiding jams
48
6
Printing
This chapter covers information about loading print media, linking output bins, sending a job to print, printing confidential
jobs, canceling a print job, printing a menu settings page, a font list, and a directory list. For tips on paper jam prevention
and print media storage, see Avoiding jams on page 48 or Storing print media on page 47.
Loading standard or optional 500-sheet trays
Your printer has two 500-sheet standard trays. You may have also purchased an optional 2x500-sheet drawer which has
two additional 500-sheet trays. Print media is loaded into all the 500-sheet trays the same way.
Note: The steps for loading the optional 2000-sheet dual input trays and the 2000-sheet high capacity
feeder are different than the steps for loading a 500-sheet tray.
To load print media:
Note: Do not remove a tray when a job is printi ng or when the operator panel indicator ligh t is blinkin g. Doing
so may cause a jam.
1 Pull out the tray.
Printing
49
Printing
2 Squeeze the side guide tab, and slide the guide to outside of the tray.
3 Squeeze the front guide tab and slide the guide to the correct position for the size media you are loading.
4 Flex the sh eets b ac k and f orth to loosen the m, then f an them. Do not f ol d or cr ease the print me dia. Str ai ghten th e
edges on a level surface.
5 Load print media in the tray with the print side up.
For information about loading Letter or A4 size media in the short-edge feed position, see Loading Letter or A4
size print media in the short-edge feed orientation on page 58.
Note: Make sure the print media is below the max fill line on the rear guide. Overloading may cause jams.
Loading standard or optional 500-sheet trays
50
Printing
6 Squeeze the side guide tab, and slide the guide until it lightly rests against the edge of the media.
7 Insert the tray.
Loading standard or optional 500-sheet trays
51
Printing
Loading the multipurpose feeder
The multipurpose feeder can hold several sizes and types of print media, such as transparencies, postcards, note cards,
and envelopes. It can be used for single-page or manual printing or as an additional tray.
The multipurpose feeder can hold approximately:
• 100 sheets of 75g/m
• 10 envelopes
• 75 transparencies
The multipurpose feeder accepts print media within the following dimensions:
• Width—89 mm (3.5 in.) to 297 mm (11.7 in.)
• Length—98 mm (3.9 in.) to 432 mm (17.0 in.)
The icons on the mu ltipurpose f eeder sho w y ou how to load the m ultipurpose f eeder w ith paper, how to turn an envelope f or
printing, and how to load letterhead paper for simplex and duplex printing.
To load print media:
Note: Do not add or remove print media when the printer is printing from the multipurpose feeder or when
the operator panel indicator light is blinking. Doing so may cause a jam.
1 Lower the multipurpose feeder.
2
(20 lb) paper
Loading the multipurpose feeder
52
Printing
2 Pull the tray extension out.
Note: Do not place objects on the multipurpose feeder. Also, avoid pressing down or applying excessive
force on it.
3 Slide the width guides to the outside of the feeder.
4 Flex the sheets or envelopes back and forth to loosen them, then fan them. Do not fold or crease the print media.
Straighten the edges on a level surface.
5 Load the media in the feeder.
Note: Make sure the print media is below the max fill line. Overloading may cause jams.
Loading the multipurpose feeder
53
Printing
6 Slide the width guides until they lightly rest against the edge of the media.
7 Set the Paper Size and Paper Type for the multipurpose feeder (MP Feeder Size and MP Feeder Type) to the
correct value f or the prin t media y o u load ed.
a Press on the operator panel.
b Press until Paper Menu appears, and then press .
c Press until Paper Size/Type appears, and then press .
d Press until MP Feeder Size/Type appears, and then press .
e Press until the appears next to the media size you loaded, and then press .
f Press until the media type you loaded appears, and then press .
g Press repeatedly to return to the Ready state.
Loading the multipurpose feeder
54
Printing
Loading the 2000-sheet dual input trays
The 2000-sheet dual input drawer includes two trays: an 850-sheet tray and an 1150-sheet tray. Although the trays are
different in appearance, they both load the same way.
1 Pull out the tray.
2 Squeeze the front guide tab, and slide the guide to the correct position for the size media you are loading.
Loading the 2000-sheet dual input trays
55
Printing
3 Flex the sh eets b ac k and f orth to loosen the m, then f an them. Do not f ol d or cr ease the print me dia. Str ai ghten th e
edges on a level surface.
4 Load print media in the tray with the print side up.
Note: Make sure the print media is below the max fill line on the rear guide. Overloading may cause jams.
5 Insert the tray into the printer.
Loading the 2000-sheet high capacity feeder
The high capacity feeder can hold 2000 sheets of Letter, A4, Executive, and JIS B5 paper (75 g/m2 [20 lb]).
1 Pull out the tray.
Loading the 2000-sheet high capacity feeder
56
Printing
2 If loading print media with a different width or length, adjust the width and length guides.
3 Flex the sh eets b ac k and f orth to loosen the m, then f an them. Do not f ol d or cr ease the print me dia. Str ai ghten th e
edges on a level surface.
4 Load print media in the tray with the print side down.
• Place pre-punched paper with the holes toward the left side of the tray.
• Place letterhead (or the top of the page) toward the front of the tray.
5 Insert the tray into the high capacity feeder.
Loading the 2000-sheet high capacity feeder
57
Printing
Loading Letter or A4 size print media in the short-edge feed orientation
In order for the printer to recognize letter or A4 size print media loaded in the short-edge feed orientation, Short-edge
Printing must be enabled.
1 Make sure the printer is off.
2 Press and hold the and buttons while you tur n the printer on.
3 Release both buttons when Performing Self Test appears on the display.
The printer performs its power-on sequence, and then Config Menu appears on the first line of the display.
4 Press until Short-edge Printing appears, and then press .
Disabled appears on the second line of the display.
5 Press or to change the setting to Enabled, and then press .
Submitting Selection appears briefl y on the di spla y, and then is repl aced b y Config Menu on the first line and
Short-edge Printing on the second line.
6 Press and release or until Exit Config Menu appears, and then press .
Activating Menu Changes appears briefly, followed by Performing Self Test. The printer returns to Ready.
Setting up trays with different orientations
We recommend that you use the custom type settings to differentiate print media of the same size with different
orientations. For example, if you want to have letter-size paper loaded into both standard trays, but one in the long-edge
orientation and one in the short-edge orientation, you could set up the trays as follows:
• Tr ay 1: Long-edge Fed; Paper Size=Letter; Paper Type=Plain
• Tr ay 2: Short-edge Fed; Paper Size=Letter; Paper Type=Custom Type 1
By setting the printer menus like this, you can easily choose which orientation you want to use for a print job by selecting
the appropriate tray.
Changing the Custom Type Name
You can use the printer Embedded W eb Server or MarkV ision to define a na me other t han "Custom Type [x]" f or each of the
custom media types that are loaded. When a custom name is defined for a Custom Type, then the printer displays this
name wherever it would normally display "Custom Type [x]".
Loading Letter or A4 size print media in the short-edge feed orientation
58
Printing
To define a custom name using the Embedded Web Server:
1 Open the printer Embedded Web Server by typing its IP address in the address bar of a browser. For example:
http://192.168.0.11
2 Click Configuration.
3 Click PAPER MENU.
4 Click CUSTOM NAMES.
5 Define one or more custom names.
For example, you could enter names such as “Short-edge Letter” or “Yellow Glossy.”
6 Click Submit.
Linking trays
Tray linking enables the automatic linking feature for trays when you load the same size and type of print media in multiple
sources. The printer automatically links the trays; when one tray is empty, print media feeds from the next linked tray.
For example, if you have the same size and type of print media loaded in tray 2 and tray 4, the printer selects print media
from tray 2 until it becomes empty, and then the printer automatically feeds print media from the next linked tray—tray 4.
By linking all five trays, you effectively create a single source with a capacity of 4,000 sheets.
If you load the same size print media in each tray, make sure the print media is all the same type in order to link the trays.
To set the paper type or size:
1 Press on the operator panel.
2 Press until Paper Menu appears, and then press .
3 Press until Paper Size/Type appears, and then press .
4 Press until Tray <x> Size/Type appears, and then press .
5 Press until the appears next to the media size you loaded, and then press .
6 Press until the media type you loaded appears, and then press .
7 Press repeatedly to return to the Ready state.
Once the trays you selected are loaded with the same size and type of print media, select the same Paper Type setting in
the Paper menu for these sources.
To disable tray linking, set the Paper Type to a unique value in each one of the trays. If all the trays do not have the same
type of print media when they are linked, you could mistakenly print a job on the wrong paper type.
Linking trays
59
Printing
Identifying and linking output bins
There is one standard output bin on all printer models. If you need additional output capacity, the optional finisher provides
up to 3500 sheets of additional output capacity.
The following table provides information on output bin capacities.
Output bin Each bin accommodates Illustration of output bin
Standard bin • 500 sheets* (75 g/m2 [20 lb])
plain paper
• 300 transparencies
• 200 labels
• 50 envelopes
(75 g/m
2
[20 lb])
Standard bin
2
Finisher bin 1 500 sheets (75 g/m
Finisher bin 2 3000 sheets
*
Standard bin capacity with finisher installed: up to 300 sheets.
†
This capacity may decrease if mixed print media sizes are sent to this bin.
plain paper
†
plain paper
[20 lb])
(75 g/m2 [20 lb])
Bin 1
Bin 2
Linking output bins
If you have multiple output bins, linking them lets you create a single output source so the printer can automatically switch
output to the next available bin. For more information on the values available to configure your output bins, see the Menus
and Messages Guide.
Note: The bin sequence for linking always starts with the standard bin and proceeds from the bi n nearest
to the floor to the bin farthest from the floor.
To link output bins:
1 Press on the operator panel.
2 Press until Paper Menu appears, and then press .
Identifying and linking output bins
60
Printing
3 Press until Bin Setup appears, and then press .
4 Press until Configure Bins appears, and then press .
5 Press until Link appears, and then press .
6 Press repeatedly to return to the Ready state.
Sending a job to print
A printer driver is software that lets your computer communicate with your printer. When you choose Print from a software
application, a windo w represe nting the printer drive r open s. You can then select the appropriate se ttings f or the spec ific job
you are sending to the printer. Pr int settings selected from the driver override the default settings selected from the printer
operator panel.
You may need to click Properties or Setup from the initial Print box to see all of the available printer settings you can
change. If you are not familiar with a feature in the printer driver window, open the online Help for more information.
To support all the printer features, use the custom printer drivers supplied with your printer. You can also use the system
drivers built into your operating system.
To print a job from a typical Windows application:
1 Open the file you want to print.
2 From the “File” menu, select Print.
3 Select the correct printer in the dialog. Modify the printer settings as appropriate (such as the pages you want to
print or the number of copies).
4 Click Properties or Setup to adjust printer settings that were not available on the first screen, and then click OK.
5 Click OK or Print to send the job to the selected printer.
Sending a job to print
61
Printing
Printing from a USB flash memory device
A USB Direct interface is located on the operator panel so you can insert a USB flash memory device and print PDF
documents. Printing a document from a USB flash memory device is similar to printing a held job.
For inf ormation regard ing tested and approv ed USB flash memory devices, contact the place where you bought the printer.
Note the following when using a USB flash memory device with the printer USB Direct Interface:
• USB devices must be compatible with the USB 2.0 standard.
• Hi-Speed USB devices must support the Full-Speed standard as well. Devices only supporting USB low speed
capabilities are not supported.
• USB devices must use the FAT file system. Devices formatted with NTFS or any other file system are not
supported.
• You cannot print encrypted files or files without printing permissions.
To print from a USB flash memory device:
1 Make sure the printer is on and Ready or Busy appears.
2 Insert a USB flash memory device into the USB Direct interface.
Note:
• If you insert the memory device when the printer requires attention such as when a paper jam
has occurred, the printer ignores the memory device.
• If you insert the memory device when the printer is busy printing other jobs, the message
Printer Busy appears. Select Continue, and your job prints after the other jobs finish.
3 Press until the appears next to the document you want to print, and then press .
A screen asking the number of copies to be printed will appear.
USB drive
Copies
My_document_01
My_document_02
1
Printing from a USB flash memory device
62
Printing
4 To print only one copy, press , or manually input the number of copies with the number pad, then press .
Note: Do not remove the USB flash memory device from the USB Direct interface until the document has
finished printing.
The document will begin printing.
If you leave the device in the printer after exiting the USB drive menu, you can still print PDFs on the device as held jobs.
See Printing confidential and held jobs on page 65.
Canceling a print job
There are several methods for canceling a print job.
• Canceling a job from the printer operator panel
• Canceling a job from a computer running Windows
– Canceling a job from the taskbar
– Canceling a job from the desktop
• Canceling a job from a Macintosh computer
– Canceling a job from a Macintosh computer running Mac OS 9.x
– Canceling a job from a Macintosh computer running Mac OS X
Canceling a job from the printer operator panel
Note: For more information about the operator panel, see Understanding the printer operator panel on
page 9.
If the job you want to cancel is printing, and Busy appears on the dis pl ay, press until Cancel a job appears, and
then press . The message Canceling Job appears until the job is canceled.
Canceling a job from a computer running Windows
Canceling a job from the taskbar
When you send a job to print, a small printer icon appears in the right corner of the taskbar.
1 Double-click the printer icon.
A list of print jobs appears in the printer window.
2 Select the job you want to cance l.
3 Press the Delete key on the keyboard.
Canceling a job from the desktop
1 Minimize all programs to reveal the desktop.
2 Double-click the My Computer icon.
3 Double-click the Printers icon.
A list of available printers appears.
4 Double-click the printer you selected when you sent the job.
A list of print jobs appears in the printer window.
Canceling a print job
63
Printing
5 Select the job you want to cance l.
6 Press the Delete key on the keyboard.
Canceling a job from a Macintosh computer
Canceling a job from a Macintosh computer running Mac OS 9.x
When you send a job to print, the printer icon for your selected printer appears on the desktop.
1 Double-click the printer icon on your desktop.
A list of print jobs appears in the printer window.
2 Select the print job you want to cancel.
3 Click the trash can icon.
Canceling a job from a Macintosh computer running Mac OS X
1 Open Applications Æ Utilities, and then double-cli ck Print Center or Printer Setup.
2 Double-click the printer you are printing to.
3 In the printer window, select the print job you want to cancel.
4 Press Delete.
Printing the menu settings page
You can print a menu settings page to review the default printer settings and to verify printer options are installed correctly.
1 Make sure the printer is on and Ready.
2 Press on the operator panel.
3 Press until Reports appears, and then press .
4 Press until Menu Settings Page appears, and then press .
Printing Menus Settings appears on the display.
The printer returns to the Ready state after the menu settings page prints.
Printing a network setup page
You can print a network settings page to review the default printer settings and to verify printer options are installed
correctly. Go to Printing a network setup page on page 17.
Printing a font sample list
To print samples of the fonts currently available for your printer:
1 Make sure the printer is on and the Ready message appears.
2 Press on the operator panel.
3 Press until Reports appears, and then press .
Printing the menu settings page
64
Printing
4 Press until Print Fonts appears, and then press .
5 Press until the appears next to PCL Emul Fonts , PostScript Fonts, or PPDS Fonts, and then press
.
Printing a directory list
A directory listing shows the resources stored in flash memory or on the hard disk. To print a listing:
1 Make sure the printer is on and the Ready message appears.
2 Press on the operator panel.
3 Press until Reports appears, and then press .
4 Press until Print Directory appears, and then press .
The message Printing Directory List appears on the display.
The printer returns to the Ready state after the directory list prints.
Printing confidential and held jobs
The term held job refers to any type of print job that can be initiated by the user at the printer. This includes a confidential
job, a verify print job, a reserve print job, a repeat print job, a bookmark, a profile, or a file on a USB flash memory device.
When sending a job to the printer, you can specify in the driver that you want the printer to hold the job in memory. Once
your job is s tore d in printer memory, g o t o th e printer and use the printer operator panel to sp eci fy what you want to do with
your print job.
All confidential and held jobs have a user name associated with them. To access confidential or held jobs, you must first
select the type of job (confidential or held), and then select your user name from the user name list. Once you select your
user name, you can print all your confidential jobs or select an individual print job. You can then choose the number of
copies for the print job or you can delete the print job.
Printing a confidential job
When you send a confidential job to the printer, you must enter a personal identification number (PIN) from the driver. The
PIN must be four digits using the numbers 0–9. The job is held in printer memory until you enter the same four-digit PIN
from the operator panel and choose to print or delete the job. This ensures the job does not print until you are there to
retrieve it. No one else using the printer can print the job without the PIN.
Printing a direc tory list
65
Printing
Windows
1 From a word processor, spreadsheet, browser, or other application, select File Æ Print.
2 Click Properties. (If there is no Properties button, click Setup, and then click Properties.)
3 Depending on the oper at ing sys tem , you may have to click the Other Options tab, and then click Print and Hold.
Note: If you have difficulty finding Print and Hold
Confidential Print or Print and Hold, and then follow the driver instructions.
Æ Confidential Print, click Help and see the topic
4 Enter a User Name and PIN.
5 Send your job to the printer.
Go to the printer when you are ready to retrieve your confidential print job, and follow the At the printer steps on
page 66.
Macintosh
1 From a word processor, spreadsheet, browser, or other application, select File Æ Print.
2 In the “Copies & Pages” or “General” pop-up menu, select Job Routing.
a When using Mac OS 9, if Job Routing is not a choice on the pop-up menu, select Plug-in Preferen ces
Print Time Filters.
b Turn down the disclosure triangle to the left of Print Time Filters, and select Job Routing.
c In the pop-up menu, select Job Routing.
3 In the radio group, select Confidential Print.
4 Enter a User Name and PIN.
5 Send your job to the printer.
Go to the printer when you are ready to retrieve your confidential print job, and follow the At the printer steps on
page 66.
Æ
At the printer
1 Press until Held jobs appears, and then press .
2 Press until Confidential jobs appears, and then press .
3 Press until the appears next to your user name, and then press .
4 Enter your PIN.
For more infor mation, see Entering a personal identification number (PIN) on page 67.
5 Press until the appears next to the job you want to print, and then press .
Note: After your job prints, it is deleted from printer memory.
Printing confidential and held jobs
66
Printing
Entering a personal identification number (PIN)
When you sel ect Confidential Job from the Held job menu, the f ollo wing pr ompt appears on the dis pla y after y ou se lect
your user name:
Enter PIN
*
1 Use the numeric pad to enter the four-digit PIN associated with your confidential job.
Note: As you enter the PIN, asterisks appear on the display to ensure confidentiality.
If you enter an invalid PIN, the Invalid PIN screen appears.
• To reenter the PIN, make sure Try again appears, and then press .
• To cancel, press until Cancel appears, and then press .
2 Press until the appears next to the job you want to print, and then press .
Note: After your job prints, it is deleted from printer memory.
Printing and deleting held jobs
Held jobs such as Verify Print, Reserve Print, Repeat Print, Bookmarks, and USB flash memory files differ in function and
do not require a PIN to print the job. These jobs are printed or deleted from the printer operator panel.
Verify Print
If you send a Verify Print job, the printer prints one copy and holds the remaining copies you requested in printer memory.
Use Verify Print to examine the first copy to see if it is satisfac tory before printing the remaining copies. O nc e al l c op ies are
printed, the Verify Print job is automatically deleted from printer memory.
Reserve Print
If you send a Reserve Print job, the printer does not print the job immediately. It stores the job in memory so you can print
the job later . The job is held in memory until you delete it fr om the Held Jo bs menu . Reserve Print job s ma y be dele ted if the
printer requires extra memory to process additional held jobs.
Repeat Print
If you send a Repeat Print job, the printer prints all requested copies of the job and stores the job in memory so you can
print additional copies later. You can print additional copies as long as the job remains stored in memory.
Note: Repeat Print jobs are automatically deleted from printer memory when the printer requires extra
memory to process additional held jobs.
Windows
1 From a word processor, spreadsheet, browser, or other application, select File Æ Print.
2 Click Properties. (If there is no Properties button, click Setup, and then click Properties.)
Printing confidential and held jobs
67
Printing
3 Depending on the operating system, you may have to click the Other Options tab, and then click Print and Hold.
Note: If you have diffic ul ty finding Print and Hold Æ Held Jobs, click Help, and see the topic Held Jobs or
Print and Hold, then follow the driver instructions.
4 Select the type of held job you want, and then send your job to the printer.
Go to the printer when you are ready to retrieve your confidential print job, and follow the At the printer steps on
page 68.
Macintosh
1 From a word processor, spreadsheet, browser, or other application, select File Æ Print.
2 In the Copies & Pages or General pop-up menu, select Job Routing.
a When using Mac OS 9, if Job Routing is not a choice on the pop-up menu, select Plug-in Preferen ces
Print Time Filters.
b Turn down the disclosure triangle to the left of Print Time Filters, and select Job Routing.
c In the pop-up menu, select Job Routing.
3 In the radio group, select the type of held job you want, enter a user name, and then send your job to the printer.
Go to the printer when you are ready to retrieve your confidential print job, and follow the At the printer steps on
page 68.
Æ
At the printer
1 Press until Held jobs appears, and then press .
2 Press until the appears next to your user name, and then press .
3 Press until the appears next to the type of action you want to perform:
Print All Jobs Delete All Jobs
Print A Job Delete A Job
Print Copies
4 Press .
5 Press until the appears next to the job you want, and then press .
The job will print or be deleted according to the type of print job and action you selected.
Printing confidential and held jobs
68
Printing
Printing A5/Statement or JIS-B5/Executive sizes
When Auto Size Sensing is set to On, the printer cannot distinguish between Statement and A5 or Executive and JIS-B5.
Follow these directions to change the Size Sensing setting.
Note: This is not necessary when printing from the multipurpose feeder.
1 Make sure the printer is off.
2 Press and hold the and buttons while you tur n the printer on.
3 Release both buttons when Performing Self Test appears on the display.
The printer performs its power-on sequence, and then Config Menu appears on the first line of the display.
4 Press until Size Sensing appears, and then press .
Tray 1 Sensing appears on the second line of the display.
5 Press and release or to select the input option that has A5/Statement or JIS-B5/Executive loaded, and
then press .
The first line of the display shows the selected input option, and the second line shows the current setting.
6 Press or to change the setting to Sense A5/Sense Statement or Sense JIS-B5/Sense Executive , and
then press .
Submitting Selection appears briefl y on the di spla y, and then is repl aced b y Config Menu on the first line and
Size Sensing on the second line.
7 Press and release or until Exit Config Menu appears, and then press .
Activating Menu Changes appears briefly, followed by Performing Self Test. The printer returns to Ready.
Printing A5/Statement or JIS-B5/Executive sizes
69
7
Maintaining the printer
Periodically, you need to complete certain tasks to maintain optimum print quality. These tasks are covered in this chapter.
If several people are using the printer, you may want to designate a key operator to do the setup and maintenance of your
printer. Refer printing problems and maintenance tasks to this key operator.
Contact the place where you bought the printer for infor mation about authorized supplies dealers in your area.
Storing supplies
Choose a cool, c le an sto r age area for your printer supplies. Store supplies right side up in th eir orig in al packaging until you
are ready to use them.
Do not expose supplies to:
• Direct sunlight
• Temperatures above 35°C (95°F)
• High humidity (above 80%)
• Salty air
• Corrosive gases
• Heavy dust
Determining the status of supplies
The printer operator panel alerts you once a supply item or maintenance is required. You can also view the status of
supplies in your printe r on the oper ator pan el unle ss the pri nter is printing or in a busy state. The header or gray area at the
top of the displa y w ill in dicat e the printer is Ready and le ts y ou kn ow if an y tr a ys ar e lo w. Selecting Status / Supplies on
the display will open the Status / Supplies screen where you can view the status of the various trays and open the
supplies screen to view the current status of your toner cartridge.
Ready. Tray 1 Low, Tray 2 Low…
Status / Supplies
Held jobs
View Supplies
Toner Low
Staples OK
Status / Supplies
View supplies
Ready
Tray 1 Low
Maintaining the printer
70
Maintaining the printer
Photoconductor kit end-of-life
To ensure print quality and to avoid damage to the printer, the printer stops operating after the photoconductor kit has
reached approximately 60,000 pages (Letter/A4). The message 84 Replace PC Unit is displayed when the printer
reaches this point. If the Toner Alarm setting is set to Sing le or C on tinuous (default is Off), the printer automatica lly notifies
you bef ore the pho toc ond uc tor re ac hes thi s po in t and dis pl ays the message 84 PC Unit Life Warning. To avoid having
the printer stop operati ng, replac e the photoc onductor kit wh en yo u first rece ive the 84 PC Unit Life Warning message.
Once the photoconductor kit has been replaced, normal printer operation resumes.
Conserving supplies
Several settings in your application software or on the display let you conserve toner and paper. For more information on
changing these settings, see the Menus and Mess ages Guide.
Supply Menu selection item What the setting does
Toner Toner Darkness in the
Print media Multipage Print in the
Defaults
Defaults
Duplex in the Defaults Æ
Finishing Menu
Use your software application
or printer driver to send a
V erify Print job.
Æ Quality Menu
Æ Finishing Menu
Lets you adjust the level of toner released on a sheet of print media. The
values range from 1 (lightest setting) to 10 (darkest setting).
Causes the printer to print the two or more page images on one side of a
sheet. Values for Multipage Print are 2 Up, 3 Up, 4 Up, 6 Up, 9 Up, 12 Up,
and 16 Up. C omb in ed w i th th e du plex setting, Multipage Print lets you p rint
up to 32 pages on on e sheet of pap er (16 imag es on the f ront and 16 on the
back).
Duplex printing is available when you attach the optional duplex unit. It lets
you print on both sides of a sheet of paper.
Lets you examine the first copy of a multiple-copy job to be sure it is
satisfactory before you print the other copies. If the job is unsatisfactory,
you can cancel the job.
See Printing and deleting held jobs on page 67 for more information
about a Verify Print job.
Ordering supplies
To order supplies, contact the place where you bought your printer for more information.
Ordering a toner cartridge
When the 88 Toner Low message appears, you should order a new toner cartridge. You can print a few hundred pages
after the 88 Toner Low message appears. You need to have a new cartridge available when the current one no longer
prints satisfactorily.
For information about the toner cartridges available for your printer, contact the place where you bought the printer.
Ordering a photoconductor kit
When the 84 PC Life Warning message appears, you should order a new photoconductor kit. You can print a few
hundred pages after the 84 PC Life Warning message appears.
To order a photoconductor kit, contact the place where you bought the printer for more information.
Photoconductor kit end-of-life
71
Maintaining the printer
Maintenance kit
80 Scheduled Maintenance appears on t he di sp lay after 300,000 pages have printed to let you know it is ti me to replace
printer maintenance items. Order a maintenance kit when 80 Scheduled Maintenance first appears on the display. The
maintenance kit contains all the items necessary to replace the pick rollers, the fuser, and the transfer roller.
For information about maintenance kits available for the printer, contact the place where you bought the printer.
Ordering staple cartridges
Staple cartridges hold 3,000 staples. To order this item, contact the place where you bought the printer for more
information.
When Staples Low or Staples Empty ap pears o n the op er ator pa nel dis pla y, insert a new stapl e cartridge in the fi nishe r.
See the illustrations inside the stapler access door for more information.
• If Staple Alarm is set to Single, the printer stops printing and the Load Staples message appears. Install a new
staple cartridge, or press
• If Staple Alarm is set to Continuous, the printer displays the Load Staples message and continues printing. A
partial sheet of staples will remain in the staple cartridge holder when this message appears. Do not remove this
sheet. Install a new staple cartridge to properly feed the partial sheet of staples.
Go to clear the message and continue printing.
Ordering supplies
72
8
Clearing jams
By carefully selecting print media and loading it properly, you should be able to avoid most paper jams. For more
information on avoiding paper jams, see Avoiding jams on page 48. If jams do occur, follow the steps outlined in this
section.
To resolve the paper jam messages, you must clear the entire paper path and then press to clear the message and
resume printing. The printer prints a new copy of the page that jammed if Jam Recovery is set to On or Auto; however, the
Auto setting does not guarantee the page will print.
Identifying jams
When the printer jams, the appropriate jam message appears on the printer operator panel. If you select Show Areas on
the operator panel, you can view one or more images to help you clear the jam.
23<x> Paper Jam,
3 pages jammed
Continue
Show areas A, C, F
Show areas
Show A
Show C
Show F
1. Open manual
feed door.
Clearing jams
73
Clearing jams
Access doors and trays
The following illustrations show the areas where jams may occur.
E
A
D
B
C
F
K
Trays 1–4
H
G
J
Access doors and trays
74
Clearing jams
Understanding jam messages
The following table lists the jam messages that can occur and the action necessary to clear the message. The jam
message indicates the area where the jam occurred. However, it is best to clear the entire paper path to ensure you have
cleared all possible jams.
Message What to do
200, 201, and 202 P ap er Ja m Che c k Doo r A Open the side door, and remove the jam.
203 Paper Jam Check <Areas A/E> Open the side door and the Exit 2 door, and remove the jam.
230 Paper Jam Check Door <A, E, D> Lower the duplex unit, a nd remo v e the jam . Open the side door and the
231 Paper Jam Check <A, D> Lower the duplex unit, and remove the jam. Open the side door, and
24x Paper Jam Check Tray <x> Open each tray, and remove any jammed media.
250 Paper Jam Check MP Feeder Remove all media from the multipurpose feeder, flex and stack the
28x Paper Jam Check Finisher Open the finisher door, bridge unit assembly, or output bin, then
Exit 2 door, and remove the jam.
remove the jam.
media, reload the multipurpose feeder, and adjust the guide.
remove the jam.
Clearing printer jams
Although there are s everal places a jam can oc cu r, clearing the paper path is fairly easy depending on the jam mes sa ge or
messages displayed on the operator panel.
Note: The followin g clearing jam ins tructions ma y seem out of se quence. Ho we ver , they have been groupe d
to help you quickly clear the print path.
250 Paper Jam Check MP Feeder
1 Remove the pap er from the mul tipurpose feeder.
2 Flex, fan, and restack the media, and place it into the multipurpose feeder.
3 Load the print media.
4 Slide the side guide toward the inside of the tray until it lightly rests against the edge of the media.
5 Press .
Understanding jam messages
75
Clearing jams
24x Paper Jam Check Tray <x>
Paper jams in these areas can occur on the incline surface of a tray or across more than one tray. To clear these areas:
1 Open the tray. If necessary, remove the tray from the printer.
2 Remove the media from the printer tray slot.
3 Remove any crumpled paper from the tray.
4 Insert the tray into the printer.
5 Press .
Clearing printer jams
76
Clearing jams
Clearing the 2000-sheet high capacity feeder (Tray 5)
1 If necessary, close the multipurpose feeder.
2 Slide the high capacity feeder away from the printer.
3 Raise the top door, and lift the jam access cover.
Clearing printer jams
77
4 Remove the jam m ed pap er.
5 Close the jam access cover and top door.
Clearing jams
Clearing printer jams
78
6 Slide the feeder firmly against the printer.
Clearing jams
7 Press .
200, 201, and 202 Paper Jam Check Door A
1 Open Door A by pushing the release latch and lowering the door.
CAUTION: The inside of the printer might be hot.
Clearing printer jams
79
Clearing jams
2 Pull the print media up and toward you.
Warning: If the print media does not move immediately when you pull, stop pulling. Push down and pull the
green lever to make it easier to remove the media. Make sure all paper fragments are removed.
3 Close Door A.
4 Press .
203 Paper Jam Check <Areas A/E>
1 Open Door A by pushing the release latch and lowering the door.
CAUTION: The inside of the printer might be hot.
Clearing printer jams
80
Clearing jams
2 Open Door E by pushing the release latch and lowering the door.
3 Pull the print media up.
4 Close Door E.
5 Close Door A.
6 Press .
Clearing printer jams
81
Clearing jams
230 Paper Jam Check Door <A, E, D>
1 Open Door D by the duplex rear door.
2 Remove the jam m ed med ia .
3 Close Door D.
4 Open Door A by pushing the release latch and lowering the door.
CAUTION: The inside of the printer might be hot.
Clearing printer jams
82
Clearing jams
5 Open Door E by pushing the release latch and lowering the door.
6 Pull the print media up.
7 Close Door E.
8 Close Door A.
9 Press .
Clearing printer jams
83
231 Paper Jam Check <A, D>
1 Open Door D by the duplex rear door.
2 Remove the jam m ed med ia .
Clearing jams
3 Close Door D.
4 Open Door A by pushing the release latch and lowering the door.
CAUTION: The inside of the printer might be hot.
Clearing printer jams
84
Clearing jams
5 Pull the print media up.
Warning: If the print media does not move immediatel y when y ou pull, s top pulling. P ull the gree n le ver to make
it easier to remove the media. Make sure all paper fragments are removed.
6 Close Door A.
7 Press .
Clearing Area B
1 If the printer is configured with a 2000-sheet high capacity feeder, slide the feeder away from the printer.
Clearing printer jams
85
2 Open Door B.
3 Remove the jam m ed med ia .
Clearing jams
4 Close Door B.
Clearing printer jams
86
5 Slide the feeder firmly against the printer.
Clearing jams
6 Press .
Clearing printer jams
87
Clearing jams
Clearing Area C
1 If the printer is configured with a 2000-sheet high capacity feeder, slide the feeder away from the printer.
2 Open Door C.
Clearing printer jams
88
3 Remove the jam m ed med ia .
4 Close Door C.
5 Slide the feeder firmly against the printer.
Clearing jams
6 Press .
Clearing printer jams
89
Clearing jams
28x Paper Jam Check Finisher
There are three areas associated with the finisher. Follow the appropriate instructions to clear a jam in the finisher.
Clearing Area F
1 Lift the bridge unit assembly door.
2 Remove the jam m ed med ia .
3 Close the door.
4 Press .
Clearing printer jams
90
Clearing jams
Clearing Area G
1 Open the finisher door.
2 Remove the jammed media, as indicated on the operator panel.
3 Close the door.
4 Press .
Clearing Area H
1 Lift Door H.
2 Remove the jam m ed med ia .
3 Close the door.
4 Press .
Clearing printer jams
91
Clearing jams
Clearing staple jams
A Staples Empty or Misfed message indicates staples are jammed in the stapler. This requires removing the staple
cartridge holder from the printer.
1 Check that the machine stops operations, and open Door G (front door) of the finisher.
2 Hold the lever on the staple cartridge holder, and move the holder to the right (towards you).
3 Firmly pull the colored tab to remove the staple cartridge.
Clearing staple jams
92
Clearing jams
4 Use the metal tab to lift the staple guard, and then pull out the sheet of staples.
Discard the entire sheet.
5 Remove any loose staples from the staple guard.
6 Look through the clear covering on the bottom of the cartridge holder to make sure no staples are jammed in the
entry throat.
7 Press down on the staple guard until it snaps securely into place.
8 Push the cartridge holder firmly into the stapler until the holder clicks into place.
9 Close Door G.
Priming Stapler appears on the operator panel display. Priming ensures the stapler is functioning properly.
Clearing staple jams
93
9
Troubleshooting
Calling for service
When you call for printer service, describe the problem you are experiencing, the message on the display, and the
troubleshooting steps you have already taken to fi nd a solution.
You need to know your printer model type and serial number. See the label on the printer for this information.
The serial number is also listed on the menu settings page. See Printing the menu settings page on page 64 for more
information.
Note: When calling for service, call from the location of the printer.
Checking an unresponsive printer
If your printer is not responding, first make sure:
• The power cord is plugged into the printer and a properly grounded electrical outlet.
• The electrical outlet is not turned off by any switch or breaker.
• The printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords.
• Other electrical equipment plugged into the outlet is working.
• The printer is turned on.
• The printer cable is securely attached to the printer and the host computer, print server, option, or other network
device.
Once you have checked each of these possibilities, turn the printer off and back on. This often fixes the problem.
Troubleshooting
94
Troubleshooting
Printing multiple-language PDFs
Symptom Cause Solution
Some documents do not
print.
The documents contain
unavailable fonts.
1 Open the document you want to print in Adobe Acrobat.
2 Click the printer icon.
The Print dialog appears.
3 Check the Print as image box.
4 Click OK.
Solving printing problems
Symptom Cause Solution
The operator panel
display is blank or
displays only diamonds.
The message USB
device unsupported
appears when using a
USB device.
Jobs do not print. The printer is not ready
The printer self test
failed.
The USB device you are
using may not be
supported or has an
error. Only specific USB
flash memory devices
are supported.
to receive data.
The specified output bin
is full.
Turn the printer off, wait about 10 seconds, and turn the printer
back on.
If the Performing Self Test and Ready messages do not
appear, turn the printer off and call for service.
For inf ormation reg arding tested and ap proved USB flash memory
devices, contact the place where you bought the printer.
Make sure Ready or Power Saver appears on the display before
sending a job to print. Press to return the printer to the Ready
state.
Remove the stack of paper from the output bin, and then press
.
The specified tray is
empty.
You are using the wrong
printer driver or are
printing to a file.
Your internal print server
is not set up properly or
is not connected
properly.
You are using the wrong
interface cable, or the
cable is not secu rely
connected.
Load paper in the tray.
• Verify you are using the printer driver associated with your
printer.
• If you are using a USB Direct interface, make sure you are
running Windows98/Me, Windows 2000, Windows XP, or
Windows Server 2003 and using a Windows 98/Me,
Windows 2000, Windows XP, or Windows Server 2003
compatible printer driver.
Verify that you have properly configured the printer for network
printing.
Make sure you are using a recommended interface cable.
Make sure the connection is secure.
Printing multiple-language PDFs
95
Troubleshooting
Symptom Cause Solution
Held jobs do not print. A formatting error has
Job takes longer than
expected to print.
Job prints from the
wrong tray or on the
wrong paper or spec ial ty
media.
Incorrect characters
print.
Tray linking does not
work.
occurred.
The printer has
insufficient memory.
The printer has received
invalid data.
The job is too complex. Reduce the complexity of your print job by eliminating the number
Page Protect is set to
On.
The operator panel menu
settings do not mat ch the
media loaded in the tray.
You are using an
incompatible parallel
cable.
The printer is in Hex
Trace mode.
Tray linking is not
configured properly.
• Pri nt the job. (Only part of the job may print.)
• Delete the job.
• Free up additional printer memory b y scroll ing through t he list o f
held jobs and deleting others you have sent to the printer.
Delete the job.
and size of fonts, the number and complexity of images, and the
number of pages in the job.
Set Page Protect to Off from the Setup Menu.
For more information, see the M en u s and Messages Guide.
Make sure the Paper Size and Paper Type specified in the printer
driver match the paper size and type in the tray.
If you are using a parallel interface, make sure you are using an
IEEE 1284-compliant parallel cable.
If Ready Hex appears on the displa y, you must e xi t Hex Trace
mode before you can print your job. Turn the printer off and back
on to exit Hex Trace mode.
• Make sure both the siz e a nd ty pe of med ia are the same in b oth
trays.
• Make sure the paper guides in the trays are set for the correct
size media.
• Make sure the menu values for both size and type are set
correctly in the Paper menu.
•See Linking trays on page 59 or see the Menus and
Messages Guide for more information.
Large jobs do not collate. Collate is not set to On. Set Collation to On in the Finishing Menu or through the printer
The job is too complex. Reduce the complexity of the print job by eliminating the number
The printer does not
have enough memory.
Unexpected pag e breaks
occur.
The job has timed out. Set Print Timeout to a higher value from the Setup Menu.
driver.
Note: Setting Collation to Off in the driv er ov errides th e setting i n
the Finishing Menu.
See the Menus and Messages Guide for more information.
and size of fonts, the number and complexity of images, and the
number of pages in the job.
Add printer memory or an optional hard disk.
See the Menus and Messages Guide for more information.
Solving printing problems
96
Troubleshooting
Solving option problems
If an option does not operate correctly after it is installed or if it quits working:
• Turn the printer off, wait for about 10 seconds, and turn the printer on. If this does not fix the problem, unplug the
printer, and check the connection between the option and printer.
• Print the menu settings page , and chec k to s ee if the opt ion is li sted in the Insta lle d Options list. If the option is not
listed, reinstall it. See Printing the menu settings page on page 64 for more information.
• Make sure the option is selected in the software application you are using.
For Macintosh computer users: Make sure the printer is set up in Chooser.
The following table lists printer options and suggested corrective actions for related problems. If the suggested corrective
action does not fix the problem, call your service representative.
Option Action
Drawers • Make sure the connection between drawers and the printer is secure.
Duplex unit Make sure the connection between the duplex unit and the printer is secure. If the duplex unit is
Finisher • Make sure the connection between the finisher and the printer is secure. If the finisher is listed
Flash memory Make sure flash memory is securely connected to the printer system board.
Hard disk with
adapter
Infrared adapter If infrared communication stops or does not occur, make sure:
Internal print server • Make sure the internal print server (also called an internal network adapter or INA) is securely
• Make sure the print media is loaded correctly.
listed on the menu settings page, but print media jams when it enters or exits the duplex unit, the
printer and duplex unit may not be properly aligned.
on the menu settings pag e, b ut print med ia jams when it ex its the printer an d enters the fin isher,
it may not be properly install ed. R ein sta ll the finisher.
• Make sure you are using a print media size compatible with your optional output bins. See
Supported print media on page 35.
Make sure the hard disk is securely connected to the printer system board.
• The distance between the two infrared ports is 1 meter
(39 in.) or less. If c omm u nic ati on d oes no t oc cu r between ports, mov e the ports closer to ge ther.
• Both ports are stable.
• The computer and the printer are on a level surface.
• The angle of communication between the two infrared ports is within 15 degrees of either side
of an imaginary line drawn between the two infrared po rts.
• No bright light, such as direct sunlight, is interfering with communication.
• No objects are placed between the two infrared ports.
connected to the printer system board.
• Make sure you are using the correct cable, that it is securely connected, an d the network
software is correctly set up.
See the drivers CD that shipped with your printer for more details.
High capacity f eeder
(2000-sheet drawer)
Printer memory Make sure printer memory is securely connected to the printer system board.
USB/Parallel
interface
See Solving 2000-sheet drawer problems on page 98.
• Make sure the USB/parallel interface card is securely connected to the printer system board.
• Make sure you are using the correct cable and that it is securely connected.
Solving option problems
97
Troubleshooting
Solving 2000-sheet drawer problems
Problem Solution
The elevator tray does not raise when the
loading door is closed, or the elevator tray
does not lower when the door is opened and
the elevator button is pushed.
The elevator tray lowers unexpectedly. Check to see if your printer is out of print media or has a jam.
More than one sheet of print media is fed or a
sheet is fed improperly.
A jam occurs.
Rubber feed rollers do not turn to advance
print media.
Consistent misfe eds or jams in the dr awer. Try the follo wing :
Check the following:
• The printer is properly attached to the 2000-sheet drawer.
• The printer is powered on.
• The power cord is plugged firmly into the back of the 2000-sheet
drawer.
• The power cord is plugged into an outlet.
• The outlet has power.
Remove the print media in the printer paper path, and check th e stack to
ensure the print m edia h as b een loaded prop erly. Be sure to rem ove the
top and bottom sheets of each ream of paper that is loaded.
Check the following:
• The power cord is plugged firmly into the back of the 2000-sheet
drawer.
• The power cord is plugged into an outlet.
• The outlet has power.
• Flex the paper.
• Turn the print media over.
Check the following:
• Drawer is properly installed.
• Pri nt media is loaded correctly.
• Pr int media is not damaged.
• Print media meets specifications.
• Guides are positioned correctly for the print media size selected.
Service messages A service message indicates printer failure that may require service.
Turn the printer off, wait about 10 seconds, and then turn the printer on.
If the error recurs, write down the error number, the problem, and a
detailed description. Call for service.
Solving option problems
98
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