IBM ThinkPad A22e, ThinkPad A21e, ThinkPad i 1800, MT 2655, MT 2663 Hardware Maintenance Manual
...
IBM Mobile Systems
ThinkPad Computer
Hardware Maintenance Manual
June 2001
ThinkPad A21e, A22e, i 1800
(MT 2655/2663/2664)
This manual supports:
Note
Before using this information and the product it
supports, be sure to read the general information
under “Notices” on page 137.
Second Edition (June 2001)
The following paragraph does not apply to the United
Kingdom or any country where such provisions are
inconsistent with local law:
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PROVIDES THIS PUBLICATION “AS IS” WITHOUT ANY
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© Copyright International Business Machines
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restrictions set forth in GSA ADP Schedule Contract with
IBM Corp.
© Copyright IBM Corp. 2001
Contents
Introduction .............1
Important service information .........1
Strategy for replacing FRUs ........1
How to use error messages ........2
Diskette compatibility matrix .........2
Safety notices: multilingual translations ......3
Safety information............13
General safety............13
Electrical safety ...........14
Safety inspection guide .........15
Handling electrostatic discharge-sensitive devices 16
Grounding requirements .........17
Laser compliance statement.........17
General descriptions ..........21
Read this first .............21
What to do first: ...........21
Related service information .........23
Service Web site ...........23
Product recovery program ........23
Passwords .............25
Power management ..........28
Checkout guide ............31
Testing the computer ..........31
Detecting system information with PC-Doctor. . . 33
Power system checkout .........34
ThinkPad A21e, A22e, i 1800 ........37
Product overview ............39
Specifications ............39
Status indicators ...........41
FRU Tests .............43
Fn key combinations ..........44
Symptom-to-FRU index ..........46
Numeric error codes ..........46
Error messages ...........49
Beep symptoms ...........50
No beep symptoms ..........50
LCD-related symptoms .........51
Intermittent problems ..........52
Undetermined problems .........52
FRU replacement notices .........53
Screw notices ............53
Retaining serial numbers.........54
Removing and replacing a FRU........56
1010 Battery pack...........57
1020 Backup battery ..........58
1030 Hard-disk drive ..........60
1040 DIMM ............62
1050 Mini PCI adapter .........63
iii
1060 Ultrabay 2000 device ........66
1070 Keyboard ...........67
1080 Keyboard CRU insulator .......72
1090 Fan assembly ..........73
1100CPU.............77
1110 PC Card slot assembly .......79
1120 Hinge cover ...........81
1130 Keyboard bezel..........83
1140 Speaker ............86
1150 Hard-disk bay ..........89
1160 LED connector card ........91
1170 Ultrabay 2000 slot .........93
1180 System board ..........96
2010 LCD assembly ..........98
2020 Front bezel...........104
2030 Inverter card ..........106
2040 LCD panel ...........108
2050 Sub card ...........113
Locations ..............115
Front view.............115
Rear view .............116
Bottom view ............117
Parts list ..............118
A21e, A22e and i 1800 model matrix .....118
Overall .............121
LCD FRUs ............125
Keyboard .............128
Recovery CDs for i 1800 series ......129
Recovery CDs for A22e series.......129
Miscellaneous parts ..........131
Optional FRUs ...........135
Common parts list ..........136
Notices ..............137
Trademarks ............137
iv ThinkPad A21e, A22e, i 1800 (MT 2655/2663/2664)
Introduction
Important service information
Important
BIOS and device driver fixes are
customer-installable. The BIOS and device drivers
are posted on the IBM support site
http://www.pc.ibm.com/support/
Advise customers to contact the PC Company
HelpCenter at 800-772-2227 if they need assistance
in obtaining or installing any diskette fixes.
Customers in Canada should call IBM HelpPC at
800-565-3344 for assistance or download
information.
Strategy for replacing FRUs
Before replacing parts
Make sure that all diskette fixes are installed before
replacing any FRUs listed in this manual.
Use the following strategy to prevent unnecessary FRU
replacement and service expense:
v If you are instructed to replace a FRU but the
replacement does not correct the problem, reinstall
the original FRU before you continue.
v Some computers have both a processor board and a
system board. If you are instructed to replace either the
processor board or the system board, and replacing one
of them does not correct the problem, reinstall that
board, and then replace the other one.
v If an adapter or device consists of more than one FRU,
any of the FRUs may be the cause of the error. Before
replacing the adapter or device, remove the FRUs, one
by one, to see if the symptoms change. Replace only
the FRU that changed the symptoms.
1
Attention
The setup configuration on the computer you are
servicing may have been customized. Running
Automatic Configuration may alter the settings. Note
the current configuration settings (using the View
Configuration option); then, when service has been
completed, verify that those settings remain in
effect.
Strategy for replacing a hard-disk drive
Always try to run a low-level format before replacing a
hard-disk drive.
Attention
The drive startup sequence in the computer you are
servicing may have been changed. Be extremely
careful during write operations such as copying,
saving, or formatting. If you select an incorrect drive,
data or programs can be overwritten.
How to use error messages
Use the error codes displayed on the screen to diagnose
failures. If more than one error code is displayed, begin the
diagnosis with the first error code. Whatever causes the
first error code may also cause false error codes. If no
error code is displayed, see if the error symptom is listed
in the Symptom-to-FRU Index for the computer you are
servicing.
Diskette compatibility matrix
The compatibility of each of the drives with the diskettes
for it is as follows:
Diskette
drive
Diskette
capacity
Compatibility
3.5-inch 1.0 MB Read and write
2.0 MB Read and write
4.0 MB Not compatible
Important service information
2 ThinkPad A21e, A22e, i 1800 (MT 2655/2663/2664)
Safety notices: multilingual translations
The safety notices are provided in English, French,
German, Italian, and Spanish, as follows:
Safety notice 1
Before the computer is powered-on after FRU
replacement, make sure all screws, springs, and
other small parts are in place and are not left loose
inside the computer. Verify this by shaking the
computer and listening for rattling sounds. Metallic
parts or metal flakes can cause electrical shorts.
Avant de remettre l’ordinateur sous tension après
remplacement d’une unité en clientèle, vérifiez que
tous les ressorts, vis et autres pièces sont bien en
place et bien fixées. Pour ce faire, secouez l’unité et
assurez-vous qu’aucun bruit suspect ne se produit.
Des pièces métalliques ou des copeaux de métal
pourraient causer un court-circuit.
Bevor nach einem FRU-Austausch der Computer
wieder angeschlossen wird, muß sichergestellt
werden, daß keine Schrauben, Federn oder andere
Kleinteile fehlen oder im Gehäuse vergessen
wurden. Der Computer muß geschüttelt und auf
Klappergeräusche geprüft werden. Metallteile
oder-splitter können Kurzschlüsse erzeugen.
Prima di accendere l’elaboratore dopo che é stata
effettuata la sostituzione di una FRU, accertarsi che
tutte le viti, le molle e tutte le altri parti di piccole
dimensioni siano nella corretta posizione e non
siano sparse all’interno dell’elaboratore. Verificare ci
ÚÚ scuotendo l’elaboratore e prestando attenzione
ad eventuali rumori; eventuali parti o pezzetti
metallici possono provocare cortocircuiti pericolosi.
Antes de encender el sistema despues de sustituir
una FRU, compruebe que todos los tornillos,
muelles y demás piezas pequeñas se encuentran
en su sitio y no se encuentran sueltas dentro del
sistema. Compruébelo agitando el sistema y
escuchando los posibles ruidos que provocarían.
Las piezas metálicas pueden causar cortocircuitos
eléctricos.
Safety notices
Introduction 3
Safety notice 2
DANGER:
Some standby batteries contain a small amount of
nickel and cadmium. Do not disassemble a standby
battery, recharge it, throw it into fire or water, or
short-circuit it. Dispose of the battery as required by
local ordinances or regulations. Use only the battery
in the appropriate parts listing. Use of an incorrect
battery can result in ignition or explosion of the
battery.
Certaines batteries de secours contiennent du nickel
et du cadmium. Ne les démontez pas, ne les
rechargez pas, ne les exposez ni au feu ni à l’eau.
Ne les mettez pas en court- circuit. Pour les mettre
au rebut, conformez-vous à la réglementation en
vigueur. Lorsque vous remplacez la pile de
sauvegarde ou celle de l’horloge temps réel, veillez
à n’utiliser que les modèles cités dans la liste de
pièces détachées adéquate. Une batterie ou une
pile inappropriée risque de prendre feu ou
d’exploser.
Die Bereitschaftsbatterie, die sich unter dem
Diskettenlaufwerk befindet, kann geringe Mengen
Nickel und Cadmium enthalten. Sie darf nur durch
die Verkaufsstelle oder den IBM Kundendienst
ausgetauscht werden. Sie darf nicht zerlegt,
wiederaufgeladen, kurzgeschlossen, oder Feuer
oder Wasser ausgesetzt werden. Die Batterie kann
schwere Verbrennungen oder Verätzungen
verursachen. Bei der Entsorgung die örtlichen
Bestimmungen für Sondermüll beachten. Beim
Ersetzen der Bereitschafts-oder Systembatterie nur
Batterien des Typs verwenden, der in der
Ersatzteilliste aufgeführt ist. Der Einsatz falscher
Batterien kann zu Entzündung oder Explosion
führen.
(continued)
Safety notices
4 ThinkPad A21e, A22e, i 1800 (MT 2655/2663/2664)
Continuation of Safety notice 2
DANGER:
Alcune batterie di riserva contengono una piccola
quantità di nichel e cadmio. Non smontarle,
ricaricarle, gettarle nel fuoco o nell’acqua né
cortocircuitarle. Smaltirle secondo la normativa in
vigore (DPR 915/82, successive disposizioni e
disposizioni locali). Quando si sostituisce la batteria
dell’RTC (real time clock) o la batteria di supporto,
utilizzare soltanto i tipi inseriti nell’appropriato
Catalogo parti. L’impiego di una batteria non adatta
potrebbe determinare l’incendio o l’esplosione della
batteria stessa.
Algunas baterías de reserva contienen una pequeña
cantidad de níquel y cadmio. No las desmonte, ni
recargue, ni las eche al fuego o al agua ni las
cortocircuite. Deséchelas tal como dispone la
normativa local. Utilice sólo baterías que se
encuentren en la lista de piezas. La utilizaciónde
una batería no apropiada puede provocar la ignición
o explosión de la misma.
Safety notices
Introduction 5
Safety notice 3
DANGER:
The battery pack contains small amounts of nickel.
Do not disassemble it, throw it into fire or water, or
short-circuit it. Dispose of the battery pack as
required by local ordinances or regulations. Use
only the battery in the appropriate parts listing when
replacing the battery pack. Use of an incorrect
battery can result in ignition or explosion of the
battery.
La batterie contient du nickel. Ne la démontez pas,
ne l’exposez ni au feu ni à l’eau. Ne la mettez pas
en court- circuit. Pour la mettre au rebut,
conformez-vous à la réglementation en vigueur.
Lorsque vous remplacez la batterie, veillez à
n’utiliser que les modèles cités dans la liste de
pièces détachées adéquate. En effet, une batterie
inappropriée risque de prendre feu ou d’exploser.
Akkus enthalten geringe Mengen von Nickel. Sie
dürfen nicht zerlegt, wiederaufgeladen,
kurzgeschlossen, oder Feuer oder Wasser
ausgesetzt werden. Bei der Entsorgung die örtlichen
Bestimmungen für Sondermüll beachten. Beim
Ersetzen der Batterie nur Batterien des Typs
verwenden, der in der Ersatzteilliste aufgeführt ist.
Der Einsatz falscher Batterien kann zu Entzündung
oder Explosion führen.
La batteria contiene piccole quantità di nichel. Non
smontarla, gettarla nel fuoco o nell’acqua né
cortocircuitarla. Smaltirla secondo la normativa in
vigore (DPR 915/82, successive disposizioni e
disposizioni locali). Quando si sostituisce la batteria,
utilizzare soltanto i tipi inseriti nell’appropriato
Catalogo parti. L’impiego di una batteria non adatta
potrebbe determinare l’incendio o l’esplosione della
batteria stessa.
Las baterías contienen pequeñas cantidades de
níquel. No las desmonte, ni recargue, ni las eche al
fuego o al agua ni las cortocircuite. Deséchelas tal
como dispone la normativa local. Utilice sólo
baterías que se encuentren en la lista de piezas al
sustituir la batería. La utilización de una bateríano
apropiada puede provocar la ignición o explosiónde
la misma.
Safety notices
6 ThinkPad A21e, A22e, i 1800 (MT 2655/2663/2664)
Safety notice 4
DANGER:
The lithium battery can cause a fire, an explosion,
or a severe burn. Do not recharge it, remove its
polarized connector, disassemble it, heat it above
100°C (212°F), incinerate it, or expose its cell
contents to water. Dispose of the battery as required
by local ordinances or regulations. Use only the
battery in the appropriate parts listing. Use of an
incorrect battery can result in ignition or explosion of
the battery.
La pile de sauvegarde contient du lithium. Elle
présente des risques d’incendie, d’explosion ou de
brûlures graves. Ne la rechargez pas, ne retirez pas
son connecteur polarisé et ne la démontez pas. Ne
l’exposez pas à une temperature supérieure à
100°C, ne la faites pas brûler et n’en exposez pas
le contenu à l’eau. Mettez la pile au rebut
conformément à la réglementation en vigueur. Une
pile inappropriée risque de prendre feu ou
d’exploser.
Die Systembatterie ist eine Lithiumbatterie. Sie kann
sich entzünden, explodieren oder schwere
Verbrennungen hervorrufen. Batterien dieses Typs
dürfen nicht aufgeladen, zerlegt, über 100 C erhitzt
oder verbrannt werden. Auch darf ihr Inhalt nicht mit
Wasser in Verbindung gebracht oder der zur
richtigen Polung angebrachte Verbindungsstecker
entfernt werden. Bei der Entsorgung die örtlichen
Bestimmungen für Sondermüll beachten. Beim
Ersetzen der Batterie nur Batterien des Typs
verwenden, der in der Ersatzteilliste aufgeführt ist.
Der Einsatz falscher Batterien kann zu Entzündung
oder Explosion führen.
(continued)
Safety notices
Introduction 7
Continuation of Safety notice 4
DANGER:
La batteria di supporto e una batteria al litio e puo
incendiarsi, esplodere o procurare gravi ustioni.
Evitare di ricaricarla, smontarne il connettore
polarizzato, smontarla, riscaldarla ad una
temperatura superiore ai 100 gradi centigradi,
incendiarla o gettarla in acqua. Smaltirla secondo la
normativa in vigore (DPR 915/82, successive
disposizioni e disposizioni locali). L’impiego di una
batteria non adatta potrebbe determinare l’incendio
ol’esplosione della batteria stessa.
La batería de repuesto es una batería de litio y
puede provocar incendios, explosiones o
quemaduras graves. No la recargue, ni quite el
conector polarizado, ni la desmonte, ni caliente por
encima de los 100°C (212°F), ni la incinere ni
exponga el contenido de sus celdas al agua.
Deséchela tal como dispone la normativa local.
Safety notices
8 ThinkPad A21e, A22e, i 1800 (MT 2655/2663/2664)
Safety notice 5
If the LCD breaks and the fluid from inside the LCD
gets into your eyes or on your hands, immediately
wash the affected areas with water for at least 15
minutes. Seek medical care if any symptoms from
the fluid are present after washing.
Si le panneau d’affichage à cristaux liquides se
brise et que vous recevez dans les yeux ou sur les
mains une partie du fluide, rincez-les abondamment
pendant au moins quinze minutes. Consultez un
médecin si des symptômes persistent aprèsle
lavage.
Die Leuchtstoffröhre im LCD-Bildschirm enthält
Quecksilber. Bei der Entsorgung die örtlichen
Bestimmungen für Sondermüll beachten. Der
LCD-Bildschirm besteht aus Glas und kann
zerbrechen, wenn er unsachgemäß behandelt wird
oder der Computer auf den Boden fällt. Wenn der
Bildschirm beschädigt ist und die darin befindliche
Flüssigkeit in Kontakt mit Haut und Augen gerät,
sollten die betroffenen Stellen mindestens 15
Minuten mit Wasser abgespült und bei
Beschwerden anschließend ein Arzt aufgesucht
werden.
Nel caso che caso l’LCD si dovesse rompere ed il
liquido in esso contenuto entrasse in contatto con gli
occhi o le mani, lavare immediatamente le parti
interessate con acqua corrente per almeno 15
minuti; poi consultare un medico se i sintomi
dovessero permanere.
Si la LCD se rompe y el fluido de su interior entra
en contacto con sus ojos o sus manos, lave
inmediatamente las áreas afectadas con agua
durante 15 minutos como mínimo. Obtenga atención
medica si se presenta algúnsíntoma del fluido
despues de lavarse.
Safety notices
Introduction 9
Safety notice 6
DANGER:
To avoid shock, do not remove the plastic cover that
protects the lower part of the inverter card.
Afin d’éviter tout risque de choc électrique, ne
retirez pas le cache en plastique protégeant la
partie inférieure de la carte d’alimentation.
Aus Sicherheitsgründen die Kunststoffabdeckung,
die den unteren Teil der Spannungswandlerplatine
umgibt, nicht entfernen.
Per evitare scosse elettriche, non rimuovere la
copertura in plastica che avvolge la parte inferiore
della scheda invertitore.
Para evitar descargas, no quite la cubierta de
plástico que rodea la parte baja de la tarjeta
invertida.
Safety notices
10 ThinkPad A21e, A22e, i 1800 (MT 2655/2663/2664)
Safety notice 7
DANGER:
Though the main batteries have low voltage, a
shorted or grounded battery can produce enough
current to burn personnel or combustible materials.
Bien que le voltage des batteries principales soit
peu élevé, le court-circuit ou la mise à la masse
d’une batterie peut produire suffisamment de
courant pour brûler des matériaux combustibles ou
causer des brûlures corporelles graves.
Obwohl Hauptbatterien eine niedrige Spannung
haben, können sie doch bei Kurzschluß oder
Erdung genug Strom abgeben, um brennbare
Materialien zu entzünden oder Verletzungen bei
Personen hervorzurufen.
Sebbene le batterie di alimentazione siano a basso
voltaggio, una batteria in corto circuito o a massa
può fornire corrente sufficiente da bruciare materiali
combustibili o provocare ustioni ai tecnici di
manutenzione.
Aunque las baterías principales tienen un voltaje
bajo, una batería cortocircuitada o con contacto a
tierra puede producir la corriente suficiente como
para quemar material combustible o provocar
quemaduras en el personal.
Safety notices
Introduction 11
Safety notice 8
DANGER:
Before removing any FRU, power off the computer,
unplug all power cords from electrical outlets,
remove the battery pack, and then disconnect any
interconnecting cables.
Avant de retirer une unité remplaçable en clientèle,
mettez le système hors tension, débranchez tous
les cordons d’alimentation des socles de prise de
courant, retirez la batterie et déconnectez tous les
cordons d’interface.
Die Stromzufuhr muß abgeschaltet, alle Stromkabel
aus der Steckdose gezogen, der Akku entfernt und
alle Verbindungskabel abgenommen sein, bevor
eine FRU entfernt wird.
Prima di rimuovere qualsiasi FRU, spegnere il
sistema, scollegare dalle prese elettriche tutti i cavi
di alimentazione, rimuovere la batteria e poi
scollegare i cavi di interconnessione.
Antes de quitar una FRU, apague el sistema,
desenchufe todos los cables de las tomas de
corriente eléctrica, quite la batería y, a continuación,
desconecte cualquier cable de conexión entre
dispositivos.
Safety notices
12 ThinkPad A21e, A22e, i 1800 (MT 2655/2663/2664)
Safety information
The following section contains the safety information that
you need to be familiar with before servicing an IBM
mobile computer.
General safety
Follow these rules to ensure general safety:
v Observe good housekeeping in the area of the
machines during and after maintenance.
v When lifting any heavy object:
1. Ensure you can stand safely without slipping.
2. Distribute the weight of the object equally between
your feet.
3. Use a slow lifting force. Never move suddenly or
twist when you attempt to lift.
4. Lift by standing or by pushing up with your leg
muscles; this action removes the strain from the
muscles in your back. Do not attempt to lift any
objects that weigh more than 16 kg (35 lb) or objects
that you think are too heavy for you.
v Do not perform any action that causes hazards to the
customer, or that makes the equipment unsafe.
v Before you start the machine, ensure that other service
representatives and the customer’s personnel are not in
a hazardous position.
v Place removed covers and other parts in a safe place,
away from all personnel, while you are servicing the
machine.
v Keep your toolcase away from walk areas so that other
people will not trip over it.
v Do not wear loose clothing that can be trapped in the
moving parts of a machine. Make sure that your sleeves
are fastened or rolled up above your elbows. If your hair
is long, fasten it.
v Insert the ends of your necktie or scarf inside clothing or
fasten it with a nonconductive clip, approximately 8
centimeters (3 inches) from the end.
v Do not wear jewelry, chains, metal-frame eyeglasses, or
metal fasteners for your clothing.
Attention: Metal objects are good electrical conductors.
v Wear safety glasses when you are hammering, drilling,
soldering, cutting wire, attaching springs, using solvents,
or working in any other conditions that might be
hazardous to your eyes.
v After service, reinstall all safety shields, guards, labels,
and ground wires. Replace any safety device that is
worn or defective.
v Reinstall all covers correctly before returning the
machine to the customer.
Safety information
Introduction 13
Electrical safety
Observe the following rules when working on electrical
equipment.
Important
Use only approved tools and test equipment. Some
hand tools have handles covered with a soft
material that does not insulate you when working
with live electrical currents.
Many customers have, near their equipment, rubber
floor mats that contain small conductive fibers to
decrease electrostatic discharges. Do not use this
type of mat to protect yourself from electrical shock.
v Find the room emergency power-off (EPO) switch,
disconnecting switch, or electrical outlet. If an electrical
accident occurs, you can then operate the switch or
unplug the power cord quickly.
v Do not work alone under hazardous conditions or near
equipment that has hazardous voltages.
v Disconnect all power before:
– Performing a mechanical inspection
– Working near power supplies
– Removing or installing main units
v Before you start to work on the machine, unplug the
power cord. If you cannot unplug it, ask the customer to
power-off the wall box that supplies power to the
machine and to lock the wall box in the off position.
v If you need to work on a machine that has exposed
electrical circuits, observe the following precautions:
– Ensure that another person, familiar with the
power-off controls, is near you.
Attention: Another person must be there to switch
off the power, if necessary.
– Use only one hand when working with powered-on
electrical equipment; keep the other hand in your
pocket or behind your back.
Attention: An electrical shock can occur only when
there is a complete circuit. By observing the above
rule, you may prevent a current from passing through
your body.
– When using testers, set the controls correctly and
use the approved probe leads and accessories for
that tester.
– Stand on suitable rubber mats (obtained locally, if
necessary) to insulate you from grounds such as
metal floor strips and machine frames.
Observe the special safety precautions when you work
with very high voltages; these instructions are in the
Safety information
14 ThinkPad A21e, A22e, i 1800 (MT 2655/2663/2664)
safety sections of maintenance information. Use
extreme care when measuring high voltages.
v Regularly inspect and maintain your electrical hand tools
for safe operational condition.
v Do not use worn or broken tools and testers.
v Never assume that power has been disconnected from
a circuit. First, check that it has been powered off.
v Always look carefully for possible hazards in your work
area. Examples of these hazards are moist floors,
nongrounded power extension cables, power surges,
and missing safety grounds.
v Do not touch live electrical circuits with the reflective
surface of a plastic dental mirror. The surface is
conductive; such touching can cause personal injury and
machine damage.
v Do not service the following parts with the power on
when they are removed from their normal operating
places in a machine:
– Power supply units
– Pumps
– Blowers and fans
– Motor generators
and similar units. (This practice ensures correct
grounding of the units.)
v If an electrical accident occurs:
– Use caution; do not become a victim yourself.
– Switch off power.
– Send another person to get medical aid.
Safety inspection guide
The purpose of this inspection guide is to assist you in
identifying potentially unsafe conditions. As each machine
was designed and built, required safety items were
installed to protect users and service personnel from injury.
This guide addresses only those items. You should use
good judgment to identify potential safety hazards due to
attachment of non-IBM features or options not covered by
this inspection guide.
If any unsafe conditions are present, you must determine
how serious the apparent hazard could be and whether
you can continue without first correcting the problem.
Consider these conditions and the safety hazards they
present:
v Electrical hazards, especially primary power (primary
voltage on the frame can cause serious or fatal
electrical shock)
v Explosive hazards, such as a damaged CRT face or a
bulging capacitor
v Mechanical hazards, such as loose or missing hardware
Safety information
Introduction 15
To determine whether there are any potentially unsafe
conditions, use the following checklist at the beginning of
every service task. Begin the checks with the power off,
and the power cord disconnected.
Checklist:
1. Check exterior covers for damage (loose, broken, or
sharp edges).
2. Power-off the computer. Disconnect the power cord.
3. Check the power cord for:
a. A third-wire ground connector in good condition.
Use a meter to measure third-wire ground
continuity for 0.1 ohm or less between the external
ground pin and frame ground.
b. The power cord should be the type specified in the
parts list.
c. Insulation must not be frayed or worn.
4. Remove the cover.
5. Check for any obvious non-IBM alterations. Use good
judgment as to the safety of any non-IBM alterations.
6. Check inside the unit for any obvious unsafe
conditions, such as metal filings, contamination, water
or other liquids, or signs of fire or smoke damage.
7. Check for worn, frayed, or pinched cables.
8. Check that the power-supply cover fasteners (screws
or rivets) have not been removed or tampered with.
Handling electrostatic
discharge-sensitive devices
Any computer part containing transistors or integrated
circuits (ICs) should be considered sensitive to electrostatic
discharge (ESD). ESD damage can occur when there is a
difference in charge between objects. Protect against ESD
damage by equalizing the charge so that the machine, the
part, the work mat, and the person handling the part are all
at the same charge.
Notes
1. Use product-specific ESD procedures when they
exceed the requirements noted here.
2. Make sure that the ESD protective devices you
use have been certified (ISO 9000) as fully
effective.
When handling ESD-sensitive parts:
v Keep the parts in protective packages until they are
inserted into the product.
v Avoid contact with other people.
v Wear a grounded wrist strap against your skin to
eliminate static on your body.
Safety information
16 ThinkPad A21e, A22e, i 1800 (MT 2655/2663/2664)
v Prevent the part from touching your clothing. Most
clothing is insulative and retains a charge even when
you are wearing a wrist strap.
v Use the black side of a grounded work mat to provide a
static-free work surface. The mat is especially useful
when handling ESD-sensitive devices.
v Select a grounding system, such as those listed below,
to provide protection that meets the specific service
requirement.
Note
The use of a grounding system is desirable but
not required to protect against ESD damage.
– Attach the ESD ground clip to any frame ground,
ground braid, or green-wire ground.
– Use an ESD common ground or reference point
when working on a double-insulated or
battery-operated system. You can use coax or
connector-outside shells on these systems.
– Use the round ground-prong of the AC plug on
AC-operated computers.
Grounding requirements
Electrical grounding of the computer is required for
operator safety and correct system function. Proper
grounding of the electrical outlet can be verified by a
certified electrician.
Laser compliance statement
Some IBM Personal Computer models are equipped from
the factory with an optical storage device; such as a
CD-ROM drive or DVD-ROM drive. They are also sold
separately as options. The drive is certified in the U.S. to
conform to the requirements of the Department of Health
and Human Services 21 Code of Federal Regulations
(DHHS 21 CFR) Subchapter J for Class 1 laser products.
Elsewhere, the drive is certified to conform to the
requirements of the International Electrotechnical
Commission (IEC) 825 and CENELEC EN 60 825 for
Class 1 laser products.
Safety information
Introduction 17
When a CD-ROM drive, DVD drive or the other laser
product is installed, note the following:
CAUTION:
Use of controls or adjustments or performance
of procedures other than those specified
herein might result in hazardous radiation
exposure.
O uso de controles, ajustes ou desempenho de
procedimentos diferentes daqueles aqui
especificados pode resultar em perigosa
exposição à radiação.
Pour éviter tout risque d’exposition au rayon
laser, respectez les consignes de réglage et
d’utilisation des commandes, ainsi que les
procédures décrites.
Werden Steuer- und Einstellelemente anders
als hier festgesetzt verwendet, kann
gefährliche Laserstrahlung auftreten.
L’utilizzo di controlli, regolazioni o l’esecuzione
di procedure diverse da quelle specificate
possono provocare l’esposizione a.
El uso de controles o ajustes o la ejecución de
procedimientos distintos de los aquí
especificados puede provocar la exposición a
radiaciones peligrosas.
Opening the CD-ROM drive, DVD-ROM drive or the other
optical storage device could result in exposure to
hazardous laser radiation. There are no serviceable parts
inside those drives. Do not open.
Laser compliance statement
18 ThinkPad A21e, A22e, i 1800 (MT 2655/2663/2664)
Some CD-ROM drives, DVD-ROM drives or the other
optical storage devices contain an embedded Class 3A or
Class 3B laser diode. Note the following:
DANGER:
Emits visible and invisible laser radiation when
open. Do not stare into the beam, do not view
directly with optical instruments, and avoid
direct exposure to the beam.
Radiação por raio laser ao abrir. Não olhe fixo
no feixe de luz, não olhe diretamente por meio
de instrumentos óticos e evite exposição direta
com o feixe de luz.
Rayonnement laser si carter ouvert. Évitez de
fixer le faisceau, de le regarder directement
avec des instruments optiques, ou de vous
exposer au rayon.
Laserstrahlung bei geöffnetem Gerät. Nicht
direkt oder über optische Instrumente in den
Laserstrahl sehen und den Strahlungsbereich
meiden.
Kinyitáskor lézersugár!Nenézzen bele se
szabad szemmel, se optikai eszközökkel.
Kerülje a sugárnyalábbal valóérintkezést !
Aprendo l’unità vengono emesse radiazioni
laser. Non fissare il fascio, non guardarlo
direttamente con strumenti ottici e evitare
l’esposizione diretta al fascio.
Radiaciónláser al abrir. No mire fijamente ni
examine con instrumental óptico el haz de luz.
Evite la exposición directa al haz.
Laser compliance statement
Introduction 19
Laser compliance statement
20 ThinkPad A21e, A22e, i 1800 (MT 2655/2663/2664)
General descriptions
This chapter includes descriptions for any ThinkPad model
that has the PC-Doctor DOS diagnostics program. Some
descriptions might not apply to your particular computer.
Read this first
Before you go to the checkout guide, be sure to read this
section.
Important notes
v Only certified trained personnel should
service the computer.
v Read the entire FRU removal and replacement
page before replacing any FRU.
v Use new nylon-coated screws when you
replace FRUs.
v Be extremely careful during such write
operations as copying, saving, or formatting.
Start sequence of drives in the computer that you
are servicing might have been altered. If you
select an incorrect drive, data or programs might
be overwritten.
v Replace FRUs only for the correct model.
When you replace a FRU, make sure the model
of the machine and the FRU part number are
correct by referring to the FRU parts list.
v A FRU should not be replaced because of a
single, unreproducible failure. Single failures
can occur for a variety of reasons that have
nothing to do with a hardware defect, such as
cosmic radiation, electrostatic discharge, or
software errors. Consider replacing a FRU only
when a problem recurs. If you suspect that a
FRU is defective, clear the error log and run the
test again. If the error does not recur, do not
replace the FRU.
v Be careful not to replace a nondefective FRU.
What to do first:
When you do return a FRU, you must include the following
information in the parts exchange form or parts return form
that you attach to it:
__ 1. Name and phone number of servicer
__ 2. Date of service
__ 3. Date on which the machine failed
__ 4. Date of purchase
__ 5. Failure symptoms, error codes appearing on the
display, and beep symptoms
21
__ 6. Procedure index and page number in which the
failing FRU was detected
__ 7. Failing FRU name and part number
__ 8. Machine type, model number, and serial number
__ 9. Customer’s name and address
Note for warranty:
During the warranty period, the customer may be
responsible for repair costs if the computer damage was
caused by misuse, accident, modification, unsuitable
physical or operating environment, or improper
maintenance by the customer. The following list provides
some common items that are not covered under warranty
and some symptoms that might indicate that the system
was subjected to stress beyond normal use.
Before checking problems with the computer, determine
whether the damage is covered under the warranty by
referring to the following:
The following are not covered under warranty:
v LCD panel cracked from the application of excessive
force or from being dropped
v Scratched (cosmetic) parts
v Distortion, deformation or discoloration of the cosmetic
parts
v Cracked or broken plastic parts, broken latches, broken
pins, or broken connectors caused by excessive force
v Damage caused by liquid spilled into the system
v Damage caused by the improper insertion of a PC Card
or the installation of an incompatible card
v Damage caused by foreign material in the diskette drive
v Diskette drive damage caused by pressure on the
diskette drive cover or by the insertion of a diskette with
multiple labels
v Damaged or bent diskette eject button
v Fuses blown by attachment of a nonsupported device
v Forgotten computer password (making the computer
unusable)
v Sticky keys caused by spilling a liquid onto the keyboard
The following symptoms might indicate damage
caused by nonwarranted activities:
v Missing parts might be a symptom of unauthorized
service or modification.
v If the spindle of a hard disk drive becomes noisy, it may
have been subjected to excessive force, or dropped.
Read this first
22 ThinkPad A21e, A22e, i 1800 (MT 2655/2663/2664)
Related service information
This section provides information about the following:
v “Service Web site”
v “Product recovery program”
v “Passwords” on page 25
v “Power management” on page 28
Service Web site
When the latest maintenance diskette and the system
program service diskette are available, a notice will be
posted on http://www.pc.ibm.com/partner/infotips/
Product recovery program
Restoring the pre-installed software:
To restore the pre-installed software, you can use either
the Product Recovery program or a Recovery CD.
The Product Recovery program is in a section of the
hard-disk drive (the Service Partition) that is not displayed
by Windows Explorer. Use the Recovery CD if it was
provided with the computer.
Note: The recovery process might take up to 2 hours.
To use the Product Recovery program to restore the
pre-installed software, do the following:
1. Save all files and shut down the desktop.
2. Turn off the computer.
3. Turn on the computer. Quickly press F11 when this
message is displayed on the screen: .....“To start the
Product Recovery program, press F11”..... This
message is displayed for only a few seconds.
Note: If this message does not appear, you can use a
Recovery Repair diskette to get access to the
Product Recovery program. (For making the
Recovery Repair diskette, see “To create a
recovery repair diskette:” on page 24.)
4. From the list displayed on the screen, select the
operating system you want to recover.
5. Select the recovery options you want, and follow the
instructions on the screen.
Creating the service partition:
To create Service Partition and install the preloaded
system from Recovery CD, do the following:
To create Service Partition (SP):
1. Erase all partitions on the hard-disk drive using FDISK
or similar application.
2. Boot with Recovery CD (and boot diskette if required).
Related service information
General descriptions 23
3. A menu will appear stating “Your computer originally
included a Product Recovery program ... Reinstall
the Product Recovery Program? (Y/N) [ ]”.
Note: If the hard-disk drive contains any partitions, you
will not receive this menu — go to step 1.
4. Enter Y and Service Partition will be created and
loaded with D2D files.
Note: If you do not want to create Service Partition,
press N, and then go to step 8.
5. Press ENTER at next window to continue.
v Service Partition will be created. System will
automatically reboot during this precess.
v Recovery process will copy some files to the Service
Partition, PKUNZIP others.
v Follow prompts — you may be prompted to change
CDs.
v System will reboot when complete, continue to step
6 to install preloaded system.
Install preloaded system from CD:
6. Boot with Recovery CD (and boot diskette if required.)
7. If the hard-disk drive is blank, a menu will appear
stating “Your computer originally included a
Product Recovery program ... Reinstall the
Product Recovery Program? (Y/N) [ ]”.
v To install Service Partition, go to step 4.
v To preload hard-disk drive without installing Service
Partition, press N.
8. If a menu appears asking which operating system to
install, highlight proper operating system and press
ENTER.
9. A menu will appear stating “Full Recovery:”. Press
ENTER to select.
10. Enter Y at the three windows which follow.
11. Follow prompts to complete Recovery.
To create a recovery repair diskette:
The Recovery Repair diskette is used to recover the
prompt that is needed to access the Product Recovery
program, if the prompt does not appear. Make a Recovery
Repair diskette and save it for future use. To make a
Recovery Repair diskette:
1. Shut down and turn off the computer.
2. Attach the external diskette drive to the computer.
3. At the prompt, press F11. (The option to press F11
appears for only a few seconds. You must press F11
quickly.) The Product Recovery program main menu
appears.
Related service information
24 ThinkPad A21e, A22e, i 1800 (MT 2655/2663/2664)
4. If you are using Windows 2000 Professional, you will
be prompted to select the appropriate operating system
setting. This menu does not appear for Windows 98
SE.
5. Select System Utilities from the main menu. Press
Enter.
6. Select Create a Recovery Repair diskette. Press Enter.
7. Follow the on-screen instructions.
8. When the process is completed, label the diskette as
the Recovery Repair diskette and save it for future use.
To use the recovery repair diskette:
1. Shut down and turn off the computer.
2. Attach the external diskette drive to the computer.
3. Insert the Recovery Repair diskette into the drive; then
turn on the computer.
4. Follow the on-screen instructions.
Passwords
As many as three passwords may be needed for any
ThinkPad computer: the power-on password (POP), the
hard-disk password (HDP), and the supervisor password
(SVP).
Exception: If only SVP is installed, the password prompt
doesn’t appear when the operating system is
booted.
When any of these passwords is used, a password prompt
appears on the screen whenever the computer is turned
on. The computer does not start until the password is
entered.
Power-on password:
A power-on password (POP) protects the system from
being powered on by an unauthorized person. The
password must be entered before an operating system can
be booted.
Hard-disk password:
There are two hard-disk passwords (HDPs):
v User HDP—for the user
v Master HDP—for the system administrator, who can use
it to get access to the hard disk even if the user has
changed the user HDP
Note: There are two modes for the HDP: User only and
Master + User. The Master + User mode requires
two HDPs and is designed for the system
administrator to input both in the same operation.
The system administrator then provides the user
HDP to the system user.
Related service information
General descriptions 25
Attention
If the user HDP is forgotten, check to see if a
master HDP was set. If a master HDP was set and
can be recalled, this will allow access to the
hard-disk drive. If no master HDP is available, IBM
does not provide any services to reset either the
user or the master HDP nor recover data from the
hard-disk drive. The hard-disk drive can be replaced
for a scheduled fee.
Supervisor password:
A supervisor password (SVP) protects the system
information stored in the IBM BIOS Setup Utility. The SVP
must be entered in order to access the IBM BIOS Setup
Utility and make changes to system configuration settings.
Attention
If the SVP has been forgotten and cannot be made
available to the servicer, there is no service
procedure to reset the password. The system board
must be replaced for a scheduled fee.
How to remove the power-on password
To remove a POP that you have forgotten, do the
following:
(A) If SVP is not installed:
1. Turn off the computer.
2. Remove the battery pack.
For how to remove the battery pack, see “1010 Battery
pack” on page 57.
3. Remove the backup battery.
For how to remove the backup battery, see “1020
Backup battery” on page 58.
4. Turn on the computer and wait until the POST ends.
After the POST ends, the password prompt does not
appear. The POP has been removed.
5. Reinstall the backup battery and the battery pack.
(B) If SVP is installed and known by the servicer:
1. Turn on the computer by pressing and holding F1.
2. Enter the SVP. The IBM BIOS Setup Utility menu
appears.
3. Select Password, using the cursor keys to move down
the menu.
4. Select Power-On Password.
5. Enter the SVP, at the Enter Current Password field.
Related service information
26 ThinkPad A21e, A22e, i 1800 (MT 2655/2663/2664)
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