IBM magstar mp 3570 Maintenance Information
IBM
Magstar MP 3570 Tape Subsystem
Maintenance Information
C-Series Models
IBM
Magstar MP 3570 Tape Subsystem
Maintenance Information
C-Series Models
Part Number 08L6250
EC Number F23273
Note!
Before using this information and the product it supports, be sure to read the general information under “Notices” on page vii.
Second Edition (October 1998)
The following paragraph does not apply to any country where such provisions are inconsistent with local law.
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Contents
Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii
Communication Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
Magstar MP Publications ................................ xi
AS/400 Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
RISC System/6000 Information .......................... xii
9076 SP2 Information ................................ xii
Device Driver Information ............................. xii
Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . START-1
The IBM Magstar MP 3570 Tape Subsystem ................ START-2
Maintenance Starting Point .......................... START-4
| Drive Indicators—Normal Operation for Drive-Only Model C00 .... START-10
FID Entry Point ................................ START-12
Attention Drive Messages .......................... START-24
Attention Library Messages ......................... START-25
MAPs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . MAPS-1
Library Operator Panel Problems ....................... MAPS-3
Library LED Problems .............................. MAPS-5
Drive LED Problems ............................... MAPS-9
Power Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . MAPS-13
Other Obvious Symptom Problems ..................... MAPS-19
Diagrams Referred to by MAPs ....................... MAPS-27
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . INTRO-1
3570 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . INTRO-3
IBM 3570 Tape Subsystem, C-Series Models ............... INTRO-5
Compatibility with other Magstar MP Tape Subsystems ......... INTRO-6
Operating Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . INTRO-9
SCSI Physical Interface Characteristics ................... INTRO-9
Device Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . INTRO-9
Functional Unit Descriptions ........................ INTRO-14
Library Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . INTRO-22
3570 Media and Cartridge .......................... INTRO-29
| Library Attachment for Models C01, C02, C11, C12, C21 and C22 .. INTRO-31
System Attachment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . INTRO-34
Drive Indicators and Operator Controls .................. INTRO-39
Library Operator Panel ............................ INTRO-40
Front Panel Overview ............................ INTRO-43
Library . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . LIBRARY-1
Library Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . LIBRARY-2
| Library Attachment for Library Models ................... LIBRARY-2
Library Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . LIBRARY-5
Library Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . LIBRARY-7
SCSI Medium Changer Addressing for Base and Split Configurations LIBRARY-8
Front Panel Overview ............................ LIBRARY-9
Copyright IBM Corp. 1998 iii
Library Operator Panel ........................... LIBRARY-11
Front Panel Indicators and Controls ................... LIBRARY-13
Data Flow and Cable Diagram – Library Models ............ LIBRARY-23
Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . MSG-1
Service Information Messages (SIMs) and Media Information Messages
(MIMs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . MSG-2
Statistical Analysis and Reporting System .................. MSG-3
Obtaining 3570 Drive Error Information at the Host ............. MSG-3
| Error Log Analysis—RS/6000 .......................... MSG-4
Sense Key, ASC and ASCQ Information ................... MSG-13
Using SMIT/ERRPT Commands ........................ MSG-19
| Error Log Analysis—AS/400 .......................... MSG-24
Sun Error Logs .................................. MSG-32
Obtaining Error Information from an HP/UX System ............. MSG-32
Obtaining Error Information from a Windows NT System .......... MSG-32
Operator Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PANEL-1
Operator Panel Overview ........................... PANEL-3
Status Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PANEL-5
Intervention Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PANEL-9
Supplemental Message Screens ...................... PANEL-11
Menu Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PANEL-11
CE Mode Menus ............................... PANEL-24
Inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . INSP-1
General Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . INSP-2
Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . INSP-3
Sécurité . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . INSP-5
Seguridad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . INSP-9
Segurança . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . INSP-11
Covers and Slides ................................ INSP-13
Completion Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . INSP-17
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . INST-1
Applicable Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . INST-2
Pre-Installation Checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . INST-2
Drive-Only or Stand-Alone Models ....................... INST-8
| Rack-Mounted Models (Models C11 and C12) ................ INST-14
| Rack-Mounted Models (Models C21 and C22) ................ INST-26
Installation Checkout—Library Models ..................... INST-40
SCSI Attachment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . INST-43
Post Installation Reporting ........................... INST-65
Removing a 3570 ................................. INST-65
Repack Instructions for the 3570 ........................ INST-67
Common Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PROC-1
Working with Electrostatic Discharge (ESD) Parts .............. PROC-3
Prepare the Tape Device for Service ..................... PROC-5
Powering Device ON and OFF ......................... PROC-5
FID FF—Operator Action or Host Program Error ............... PROC-6
Suspected Microcode Problem ......................... PROC-6
Verify Fix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PROC-7
Drive Indicator Decode for Drive-Only Models ................ PROC-8
iv IBM 3570 MI
End of Call ................................... PROC-12
Library Sensors Checkout Procedure .................... PROC-13
Cartridge Sensor Pin Locations ........................ PROC-15
Inserting or Removing a Magazine ...................... PROC-15
Removing Tape Cartridge from Drive .................... PROC-18
Inserting or Removing a Cleaning Cartridge ................ PROC-22
Setting Automatic Cleaning .......................... PROC-22
Drive Cleaning Procedure ........................... PROC-22
Cleaning Cartridge Labels ........................... PROC-23
Replacing Cartridge Labels .......................... PROC-23
Resolving Bar Code Reader Problems ................... PROC-24
Initializing the Tape Volume Serial Number ................. PROC-25
Resolving a Mismatch Between the Bar Code Label and VOLSER ... PROC-26
Library Mode Selection ............................ PROC-26
Library Configuration Selection ........................ PROC-27
Pausing the Cartridge Sequence ....................... PROC-27
Resetting the Cartridge Sequence ...................... PROC-28
Clearing Tape Drive Recover Status ..................... PROC-28
Drive Serial Number—Library Models Only ................. PROC-29
Making FMR Tape from Scratch Tape—Library Models ......... PROC-31
Making FMR Tape from Scratch Tape—Drive-Only Models ....... PROC-31
Making Scratch Tape from FMR Tape—Library Models (Unmaking FMR) PROC-32
Making Scratch Tape from FMR Tape—Drive-Only Models (Unmaking
FMR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PROC-33
Updating Microcode from FMR Cartridge (Library Models) ........ PROC-34
Isolate Drive 1 / Drive 2 Communications Fault .............. PROC-35
Updating Microcode in Drive 2 from FMR Cartridge ............ PROC-36
Updating Microcode from FMR Cartridge (Drive-Only Models) ...... PROC-37
Microcode EC Level History Log ....................... PROC-38
Error Log Analysis Procedure ......................... PROC-39
Set Error Match Trap (To Get a Dump) ................... PROC-44
Remove Error Match Trap ........................... PROC-45
Off-loading Dumps from 3570 to Tape Cartridge (Library Models) .... PROC-47
Off-loading Dumps from 3570 to Tape Cartridge (Drive-Only Models) . PROC-48
Updating Microcode from an AS/400 .................... PROC-49
Off-loading Dumps from 3570 Attached to AS/400 ............ PROC-49
Updating Microcode from RS/6000 by Using TAPEUTIL ......... PROC-50
Off-loading Dumps from 3570 to RS/6000 by Using TAPEUTIL ..... PROC-52
| Updating Microcode from a Sun System by Using TAPEUTIL ...... PROC-54
| Off-loading Dumps from 3570 to a Sun System by Using TAPEUTIL .. PROC-55
| Updating Microcode from a HP-UX System by Using TAPEUTIL .... PROC-56
| Off-loading Dumps from 3570 to a HP-UX System by Using TAPEUTIL PROC-57
| Windows NT Environment ........................... PROC-58
Mapping Element Addresses to Physical Locations ............ PROC-64
Checking the SCSI Attachment in an AS/400 Environment ........ PROC-65
Checking the SCSI Attachment in an AIX Environment .......... PROC-69
Checking the SCSI Attachment in a Sun Environment .......... PROC-73
Checking the SCSI Attachment in a HP-UX Environment ......... PROC-76
Checking the SCSI Attachment in a Windows NT Environment ..... PROC-76
SCSI Port Wrap Test ............................. PROC-77
RS-422 Port Wrap Test ............................ PROC-78
SCSI Bus Problem Determination ...................... PROC-79
FID E5—Microcode Problem ......................... PROC-84
FID E6 or E7—Isolate Fault between Microcode and Hardware ..... PROC-86
Contents v
FID FE—Isolate Fault between Media and Hardware ........... PROC-89
No Response from Operator/CE Panel and No Message ......... PROC-91
Checks, Adjustments, Removals, and Replacements .......... CARR-1
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . CARR-2
Removal and Replacement Procedures—External Covers ......... CARR-3
| Removal and Replacement Procedures—Drive Pack ............ CARR-7
Removal and Replacement Procedure—Drive Pack Covers ....... CARR-11
Removal and Replacement Procedure—Cooling Pack .......... CARR-12
Removal and Replacement Procedures—Base Drive Components ... CARR-14
Removal and Replacement Procedures for the Library .......... CARR-19
| AppendA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . APPENDA-1
| TAPEUTIL in a Sun (Solaris) System Environment .......... APPENDA-2
| TAPEUTIL in a HP-UX System Environment .............. APPENDA-9
| TAPEUTIL in a Windows NT System Environment ......... APPENDA-15
AppendB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . APPENDB-1
The IBM Magstar MP 3570 Tape Subsystem .............. APPENDB-2
Maintenance Starting Point ........................ APPENDB-4
Drive Indicators—Normal Operation for Drive-Only Models ..... APPENDB-10
| FID Entry Point—EMEA Only ...................... APPENDB-12
Attention Drive Messages—EMEA Only ................ APPENDB-23
Attention Library Messages—EMEA Only ............... APPENDB-24
Appendix C . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . APPENDC-1
Library Operator Panel Problems—EMEA Only ............ APPENDC-3
Library LED Problems—EMEA Only ................... APPENDC-5
Drive LED Problems—EMEA Only .................... APPENDC-9
Power Problems—EMEA Only ..................... APPENDC-13
Other Obvious Symptom Problems—EMEA Only .......... APPENDC-21
Diagrams Referred to by MAPs .................... APPENDC-29
Appendix D . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . APPENDD-1
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . APPENDD-3
Removal and Replacement Procedures—External Covers ...... APPENDD-4
Removal and Replacement Procedures—Drive Pack ......... APPENDD-7
Removal and Replacement Procedure—Drive Pack Covers .... APPENDD-10
Removal and Replacement Procedure—Cooling Pack ....... APPENDD-11
Removal and Replacement Procedures—Base Drive Components APPENDD-13
Removal and Replacement Procedures for the Library ....... APPENDD-39
Parts Catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PARTS-1
How to Use This Parts Catalog ........................ PARTS-1
Assemblies List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PARTS-2
Part Number Index ............................. PNindex-1
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Gloss-1
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Index-1
vi IBM 3570 MI
Notices
References in this publication to IBM programs or services do not imply that IBM intends to make these
available in all countries in which IBM operates. Any reference to an IBM product, program, or service is
not intended to state or imply that only IBM’s product, program, or service may be used. Any functionally
equivalent product, program, or service that does not infringe any of IBM’s intellectual property rights may
be used instead of the IBM product, program, or service. Evaluation and verification of operation in
conjunction with other products, except those expressly designed by IBM, is the user’s responsibility.
This publication could include technical inaccuracies or typographical errors. Changes are periodically
made to the information herein; these changes will be incorporated in new editions of the publication. IBM
may make improvements and/or changes in the products and/or programs described in this publication at
any time.
This document contains general information, as well as requirements, for use on IBM and third-party
products. IBM makes no warranty, express or implied, as to its completeness or accuracy, and the data
contained herein is current only as of the date of publication. It assumes that the user understands the
relationship among any affected systems, machines, programs, and media.
IBM or third parties may have patents or pending patent applications covering subject matter described in
this document, including appearance design patents or applications. The furnishing of this document does
not constitute or imply a grant of any license under any patents, patent applications, trademarks, copyright,
or other rights of IBM or of any third party, or any right to refer to IBM in any advertising or other
promotional or marketing activities. IBM assumes no responsibility for any infringement of patents or other
rights that may result from use of this document or from the manufacture, use, lease, or sale of apparatus
described herein.
Licenses under IBM’s utility patents are available on reasonable and non-discriminatory terms and
conditions. IBM does not grant licenses under its appearance design patents. You can send license
inquiries, in writing, to the IBM Director of Licensing, IBM Corporation, 500 Columbus Avenue, Thornwood
NY 10594, U.S.A.
For online versions of this book, we authorize you to:
Copy, modify, and print the documentation contained on the media, for use within your enterprise,
provided you reproduce the copyright notice, all warning statements, and other required statements on
each copy or partial copy.
Transfer the original unaltered copy of the documentation when you transfer the related IBM product
(which may be either machines you own, or programs, if the program's license terms permit a
transfer). You must, at the same time, destroy all other copies of the documentation.
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authorization.
THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply
to you.
Your failure to comply with the terms above terminates this authorization. Upon termination, you must
destroy your machine readable documentation.
Copyright IBM Corp. 1998 vii
Trademarks
The following terms are trademarks of the IBM Corporation in the United States or other countries or both:
9076 SP2 AIX AIX 6000 Application System/400
AS/400 Enterprise System/9000 ES/9000 ESCON
IBM POWERparallel RISC System/6000 RISC/6000
RS/6000 Scalable POWERparallel Systems SP2 System/390
| ADSTAR| Magstar| Netfinity| NetBAY22
The following terms are trademarks of other companies:
Sun, Solaris, and SunOS are registered trademarks of Sun Microsystems, Inc.
HP and HP-UX are trademarks of Hewlett-Packard Company
Windows and Windows NT are trademarks of Microsoft Corporation.
UNIX is a registered trademark in the United States and other countries licensed exclusively through
X/Open Company Limited.
486DX and Pentium are trademarks of Intel Corporation.
viii IBM 3570 MI
Communication Statements
Federal Communications Commission (FCC) Statement
Note: This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference when the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with
the instruction manual, may cause harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful interference, in which case the user will be
required to correct the interference at his own expense.
Properly shielded and grounded cables and connectors must be used in order to meet FCC emission
limits. IBM is not responsible for any radio or television interference caused by using other than
recommended cables and connectors or by unauthorized changes or modifications to this equipment.
Unauthorized changes or modifications could void the user's authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
The United Kingdom Telecommunications Act 1984
This apparatus is approved under approval No. NS/G/1234/J/100003 for the indirect connections to the
public telecommunications systems in the United Kingdom.
Industry Canada Compliance Statement
This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus
as set out in the interference-causing equipment standard entitled:
Industry Canada.
Digital Apparatus
, ICES-003 of
Avis de conformité aux normes d'Industrie Canada
Cet appareil numérique respecte les limites de bruits radioélectriques applicables aux appareils
numériques de Classe A prescrites dans la norme sur le matériel brouiller:
NMB-003 édictée par Industrie Canada.
Appareils numériques
,
Notices ix
x IBM 3570 MI
Preface
| This manual is for use by service personnel who intend to install, remove, diagnose, repair, or test the IBM
| Magstar MP 3570 Tape Subsystem Models C00, C01, C02, C11, C12, C21 and C22.
Part Number 08L6250
Magstar MP Publications
Additional information related to the subsystem is available in the following publications:
IBM Magstar MP 3570 Tape Subsystem Introduction and Planning Guide, C-Series Models
GA32-0392
IBM Magstar MP 3570 Tape Subsystem Operator Guide, C-Series Models
IBM Magstar MP 3570 Tape Subsystem Hardware Reference, C-Series Models
For additional information about the Magstar MP 3575 Tape Library Dataserver, see:
IBM Magstar MP 3575 Tape Library Dataserver, Introduction and Planning Guide
IBM Magstar MP 3575 Tape Library Dataserver, Operator Guide
IBM Magstar MP 3575 Tape Library Dataserver, Hardware Reference
IBM Magstar MP 3575 Tape Library Dataserver, Maintenance Information for Model L06
IBM Magstar MP 3575 Tape Library Dataserver, Maintenance Information for Models L12, L18, L24,
and L32
, PN 05H9581
, GA32-0381
, GA32-0393
, GA32-0394
, GA32-0380
, GA32-0382
, PN 05H9590
AS/400 Information
For additional information about the AS/400 subsystems and software, see:
AS/400 Physical Planning Reference
AS/400 Physical Planning Reference
AS/400 Basic System Operation, Administration and Problem Handling
, SA41-3109 (IMPI)
, SA41-5109 (RISC)
, SC41-5206
,
AS/400 Backup and Recovery
AS/400 CL Reference Guide
AS/400 System API Reference
Hierarchical Storage Management
Automated Tape Library Planning and Management
Automated Tape Library Planning and Management
Backup Recovery and Media Services for AS/400
A Practical Approach to Managing Backup Recovery and Media Services
Copyright IBM Corp. 1998 xi
, SC41-5304
, SC41-5722
, SC41-5801
, SC41-5351
, SC41-3309 (IMPI)
, SC41-5309 (RISC)
, SC41-4345
, SG24-4840
RISC System/6000 Information
For additional information about the RISC System/6000 subsystems and software, see:
RISC System/6000 Getting Started: Using RISC System/6000
RISC System/6000 Getting Started: Managing RISC System/6000
RISC System/6000 V4 Problem Solving Guide
RISC System/6000 V4 Message Guide & Reference
RISC System/6000 Problem Solving Guide
RISC System/6000 System Overview and Planning
RISC System/6000 Planning for System Installation
7202 Install and Service Guide
7015 Install and Service Guide
, SA23-2670
, SA23-2628
, SC23-2606
, SC23-2641
, SC23-2204
, GC23-2406
, GC23-2407
, GC23-2521
, GC23-2378
9076 SP2 Information
Scalable POWERparallel Systems: System Planning,
Scalable POWERparallel Systems: Installation Guide,
Scalable POWERparallel Systems: High-Performance Technical Computing Solutions,
Scalable POWERparallel Systems: Business Solutions,
IBM 9076 Scalable POWERparallel Systems: SP2 Administration Guide,
IBM 9076 Scalable POWERparallel Systems: SP2 Diagnosis and Messages,
SC233864 PACKAGE on MKTTOOLS
SH23-3865
GA23-2475
SH26-2486
GH23-2485
SC23-3866
IBM 9076 Scalable POWERparallel Systems: SP2 Command and Technical Reference,
IBM 9076 Scalable POWERparallel Systems: Maintenance Information, Vol. 1,
IBM 9076 Scalable POWERparallel Systems: Maintenance Information, Vol. 2,
SY66-0294
SY66-0295
SC23-3867
Device Driver Information
IBM SCSI tape Drive, Medium Changer, and Library Device Drivers: Installation and User’s Guide
GC35-0154
Additional Information
Automated Tape Library Planning and Management
Backup Recovery Guide—Basic
Backup Recovery Guide—Advanced
Backup Recovery and Media Service/400: Implementation Tips and Techniques
Backup Recovery and Media Service/400
|
Second Edition, October 1998:
| single field replaceable unit (FRU), support for the Model C21 and C22 attached to the IBM Netfinity
| Server and IBM PC Server systems, and the correction of minor errors.
Changes or additions are indicated by a vertical line in the left margin. Editorial changes may not be
indicated.
, SC41-3304
, SC41-3305
, SC41-3345
Improvements and changes include packaging the tape drive as a
, SC41-3309
, GG24-4300
,
xii IBM 3570 MI
Start
Contents
The IBM Magstar MP 3570 Tape Subsystem ................ START-2
Drive—Only Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . START-2
Library Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . START-3
Maintenance Starting Point .......................... START-4
Start Here For Drive-Only Models (C00) Without Library Attachments START-4
| Start Here For Library Cxx Models .................... START-5
Start For Library and Drive-Only Common Entries ........... START-7
| Drive Indicators—Normal Operation for Drive-Only Model C00 .... START-10
FID Entry Point ................................ START-12
Attention Drive Messages .......................... START-24
Attention Library Messages ......................... START-25
START
Copyright IBM Corp. 1998 START-1
The IBM Magstar MP 3570 Tape Subsystem
Drive—Only Models
The IBM Magstar MP 3570 Tape Subsystem drive-only model is pictured in Figure 1. When procedures
in this manual are unique for this particular model, you will be referred to drive- only or non-library
procedures.
Figure 1. Drive-Only Models
A21M0013
START-2 IBM 3570 MI
Library Models
The IBM Magstar MP 3570 Tape Subsystem library model is pictured in Figure 2. When procedures in
this manual are unique for library models, you will be referred to library procedures.
Note: In dual drive models, tape drive 1 is on the right and tape drive 2 is on the left, as you face the
front of the library.
START
Figure 2. Library Models
Start START-3
Maintenance Starting Point
Begin all maintenance action here.
| Note: In all countries and regions except for EMEA each tape drive in the Model Cxx is treated as a
| single FRU. No diagnosis within the drive is required. Countries and regions within EMEA (Europe,
| Middle East, Asia) must continue to isolate to the failing part within the tape drive. If you are a
| service representative within EMEA, go immediately to “AppendB” on page APPENDB-1
| and start the service call. If you are not in EMEA, start the service call on this page.
Select the table below that best describes the 3570 model that you are here to work on. The two major
model types are shown in Figure 1 on page START-2 and Figure 2 on page START-3. For 3570 drives
without a library, see Figure 3. For 3570 library models, see Figure 4 on page START-5. If you
cannot find the reason you are here in these two tables, see Figure 5 on page START-7 which has other
entries into the Maintenance Information that are common to both the library and drive-only machines.
Find the reason you are here in the left column of the appropriate table and perform the stated action in
the right column.
Notes:
| 1. Be sure that you are working on a 3570 Model Cxx drive. The Model Cxx drives have a green
| UNLOAD button while the Model Bxx drives have a blue UNLOAD button.
| Note: A very few Model Cxx drives were shipped with blue UNLOAD buttons early in the program.
| You can tell if this is a Model Cxx by the level of microcode that is resident in the drive. If your
| microcode level is D1I4_xxx, this is a Model Bxx. If your microcode level is D1I5_xxx, this is a
| Model Cxx.
| If the UNLOAD button is blue, see
|
B—Series Models
Magstar MP 3570 Tape Subsystem Maintenance Information
| 2. The Model Cxx drive pack is a single FRU. It is recommended that when taking any Model Cxx trouble
| call, that the CE take a drive pack to the account. Most failures will occur within the drive pack. If the
| drive pack is not used on this call, it can be returned to stock.
3. If the service call is on a status 3 machine, see “General Instructions” in the INSP section, then return
here to continue the service call.
Start Here For Drive-Only Models (C00) Without Library Attachments
Figure 3 (Page 1 of 2). Start—For All Drive-Only Models (C00) Without Library Attachments
If You Are Here For This Reason Perform This Action
Are you repairing a library model? Go to Figure 4 on page START-5.
FID message from the host. Go to Figure 8 on page START-12 to fix the fault.
No FID message from the host, but the drive
Maintenance, Busy, and Clean indicators are flashing
in an attempt to pass on FID information.
ATTENTION DRIVE message in the host error log or
displayed by LEDs.
Some drive LEDs do light, but the drive Maintenance
LED never cycles on and off at power on. Bring-up
diagnostics are not running.
Go to Figure 7 on page START-11.
Go to “Attention Drive Messages” on page START-24
for further isolation.
Go to “Other Obvious Symptom Problems” on
page MAPS-19 to perform further problem
determination.
START-4 IBM 3570 MI
Figure 3 (Page 2 of 2). Start—For All Drive-Only Models (C00) Without Library Attachments
If You Are Here For This Reason Perform This Action
Some LEDs fail to light on the front panel of the drive
during power on or when the drive is in use. The drive
cooling fan is running.
No LED indicators light on the front panel of the drive
during power on. The drive cooling fan is not
running.
The drive hangs with all three LED indicators on solid.
Note: The three LEDs will stay on momentarily during
power on. If it hangs with this condition, the
drive has a problem.
You have no FID number and there are no indicators
lighted to aid in isolation. Looks like power may be
missing from some or all components.
A host or channel detected problem. (No FID
message)
Were you not able to find the reason you are here? Try the Common entry points Figure 5 on
Go to “Drive LED Problems” on page MAPS-9 for
further isolation.
Go to “Power Problems” on page MAPS-13 for further
isolation.
Go to “Other Obvious Symptom Problems” on
page MAPS-19 to perform further problem
determination.
Go to “Power Problems” on page MAPS-13 and
perform further problem determination.
1. Run the Verify Fix diagnostics using a scratch
cartridge to test the Read/Write function. See
“Verify Fix—Drive-Only Models” on page PROC-7.
If Verify Fix fails, use the FID to repair the drive.
2. If you have a SCSI Wrap Tool available, perform
“SCSI Port Wrap Test” on page PROC-77.
3. Verify that the SCSI address is set correctly. See
“Setting the SCSI Address—Drive-Only Model
C00” on page INST-9.
page START-7.
START
| Start Here For Library Cxx Models
| Note: In Models C02, C12 and C22, (dual drive models) tape drive 1 is on the right and tape drive 2 is
| on the left, when you face the front of the library.
Figure 4 (Page 1 of 2). Start—All Library Models
If You Are Here For This Reason Perform This Action
Are you repairing a drive-only model without a
library?
FID is displayed on the library operator panel display,
in the Error/FID log, or in a host error log entry.
ATTENTION DRIVE message on library operator panel
display or in the error log.
ATTENTION LIBRARY message on library operator
panel display or in the error log.
RECOVER status on library operator panel display. Go to “Clearing Tape Drive Recover Status” on
Library operator panel display hangs with two dark
lines across the display. The library LEDs may or may
not be flashing.
Note: This is normal for the first 30 seconds during
bring-up. If it hangs in this condition, the
machine has a problem.
Go to Figure 3 on page START-4.
Go to Figure 8 on page START-12 to fix the fault.
Go to “Attention Drive Messages” on page START-24
for further isolation.
Go to “Attention Library Messages” on
page START-25 for further isolation.
page PROC-28.
Go to “Other Obvious Symptom Problems” on
page MAPS-19 to perform further problem
determination.
Start START-5
Figure 4 (Page 2 of 2). Start—All Library Models
If You Are Here For This Reason Perform This Action
Library operator panel display is blank or partial
characters are indicated.
Some or all the LEDs fail to light on the front panel of
a library machine.
You have no FID number and there are no indicators
lighted. Looks like power is missing from some or all
components.
A host or channel detected problem. (No FID
message)
| You have a dual drive model, and the beginning of line
| Go to “Isolate Drive 1 / Drive 2 Communications Fault”
| three of the library operator panel display indicates an
| on page PROC-35.
| "N", or the library does not recognize that drive 2 is
| installed in the library.
The tape drive status "INIT" is displayed on the
operator panel for more than 5 minutes.
The host displays a message that states:
The cartridge cannot be found.
The Volume ID does not match.
Incorrect volume mounted in drive.
The bar code reader cannot read the label on a tape
cartridge.
The tape drive status indicates "CODE LVL" on the
operator panel display.
Were you not able to find the reason you are here? Try the Common entry points Figure 5 on
Go to “Library Operator Panel Problems” on
page MAPS-3 for further isolation.
Go to “Library LED Problems” on page MAPS-5 for
further isolation.
Go to “Power Problems” on page MAPS-13 and
perform further problem determination.
1. Run the Verify Fix diagnostics using a scratch
cartridge to test the Read/Write function. See “CE
Verify Fix on Library Models” on page PROC-10.
If Verify Fix fails, use the FID to repair the drive.
2. If you have a SCSI Wrap Tool available, perform
“SCSI Port Wrap Test” on page PROC-77.
3. Verify that the SCSI address is set correctly. See
“Setting the SCSI Address and Configuring the
Library” on page INST-43.
Go to “Isolate Drive 1 / Drive 2 Communications Fault”
on page PROC-35.
Go to “Resolving a Mismatch Between the Bar Code
Label and VOLSER” on page PROC-26
Go to “Resolving Bar Code Reader Problems” on
page PROC-24.
Tape drives 1 and 2 have different microcode levels
installed. Update the microcode in the tape drives so
that both drives have the same microcode installed.
Select the appropriate update procedure below:
1. See “Updating Microcode from FMR Cartridge
(Library Models)” on page PROC-34.
2. See “Updating Microcode from an AS/400” on
page PROC-49.
3. See “Updating Microcode from RS/6000 by Using
TAPEUTIL” on page PROC-50.
4. See “Updating Microcode from a Sun System by
Using TAPEUTIL” on page PROC-54.
page START-7.
START-6 IBM 3570 MI
Start For Library and Drive-Only Common Entries
Figure 5 (Page 1 of 3). Start—Here for Common Entries Not Previously Listed
If You Are Here For This Reason Perform This Action
All three drive LED indicators are on solid or library
LEDs flash continuously.
Note: This is normal for a few seconds at power on.
If this condition continues, the machine has a
problem.
Removal of cartridge from loader by hand. Go to “Removing Tape Cartridge from Drive” on
Run verification tests. Go to “Verify Fix” on page PROC-7.
1. Obtain 3570 drive error information at the host
2. Obtain Service Information Message from a
RS/6000.
3. Obtain Service Information Message from an
AS/400.
4. Obtain Service Information Message from a Sun
System.
5. Obtain Error Information from a HP/UX System.
6. Obtain Error Information from a Windows NT
System.
7. Review Service Information Messages in general.
Clean message from the host, the Clean indicator is
on at the drive, or a Clean message is displayed on
the library operator panel display.
1. SCSI problems-AS/400 Environment.
2. SCSI problems-AIX Environment.
3. SCSI problems-Sun Environment.
4. SCSI problems-HP/UX Environment.
5. SCSI problems-Windows NT Environment.
6. SCSI Port Wrap Test.
Go to “Other Obvious Symptom Problems” on
page MAPS-19 to perform further problem
determination.
page PROC-18.
1. See “Obtaining 3570 Drive Error Information at the
Host” on page MSG-3.
2. See “Error Log Analysis—RS/6000” on
page MSG-4.
3. See “Error Log Analysis—AS/400” on
page MSG-24.
4. See “Sun Error Logs” on page MSG-32.
5. See “Obtaining Error Information from an HP/UX
System” on page MSG-32.
6. See “Obtaining Error Information from a Windows
NT System” on page MSG-32.
7. See “Service Information Messages (SIMs) and
Media Information Messages (MIMs)” on
page MSG-2.
See “Drive Cleaning Procedure” on page PROC-22 for
the procedure to use to clean the drive head.
1. Go to “Checking the SCSI Attachment in an
AS/400 Environment” on page PROC-65.
2. Go to “Checking the SCSI Attachment in an AIX
Environment” on page PROC-69.
3. Go to “Checking the SCSI Attachment in a Sun
Environment” on page PROC-73.
4. Go to “Checking the SCSI Attachment in a HP-UX
Environment” on page PROC-76.
5. Go to “Checking the SCSI Attachment in a
Windows NT Environment” on page PROC-76.
6. Go to “SCSI Port Wrap Test” on page PROC-77.
START
Start START-7
Figure 5 (Page 2 of 3). Start—Here for Common Entries Not Previously Listed
If You Are Here For This Reason Perform This Action
| Tape damage symptoms
| See “FID FE—Isolate Fault between Media and
| Hardware” on page PROC-89.
| Broken tape
| Outbound Reel-to-Reel motor missing tach
| pulses
| Failure of circuitry to detect tack pulses
| Stretched tape
| Outbound Reel-to-Reel motor missing tach
| pulses
| Failure of circuitry to detect tack pulses
| Folded over or wrinkled tape within cartridge
| Inbound Reel-to-Reel motor running away
| Failure of dynamic brake
Installation of a machine. Refer to the INST section.
Remove or relocate a 3570 machine. See “Removing a 3570” on page INST-65.
Inspect a machine. See “General Instructions” on page INSP-2.
1. Microcode update-from FMR cartridge
2. Microcode update-from AS/400
3. Microcode update-from RS/6000
4. Microcode update-from Sun
5. Microcode update-from HP/UX
6. Microcode update-from Windows NT
Update FMR tape with latest microcode. 1. See “Making FMR Tape from Scratch
Making FMR tape from scratch tape. 1. See “Making FMR Tape from Scratch
Making scratch tape from FMR tape. 1. See “Making Scratch Tape from FMR
1. See:
a. “Updating Microcode from FMR Cartridge
(Library Models)” on page PROC-34.
b. “Updating Microcode from FMR Cartridge
(Drive-Only Models)” on page PROC-37.
2. See “Updating Microcode from an AS/400” on
page PROC-49.
3. See “Updating Microcode from RS/6000 by Using
TAPEUTIL” on page PROC-50.
4. See “Updating Microcode from a Sun System by
Using TAPEUTIL” on page PROC-54.
5. See “Updating Microcode from a HP-UX System
by Using TAPEUTIL” on page PROC-56.
6. See “Updating Microcode From a Windows NT
System Using NTUTIL” on page PROC-60.
Tape—Library Models” on page PROC-31.
2. See “Updating Microcode from FMR Cartridge
(Drive-Only Models)” on page PROC-37.
Tape—Library Models” on page PROC-31.
2. See “Updating Microcode from FMR Cartridge
(Drive-Only Models)” on page PROC-37.
Tape—Library Models (Unmaking FMR)” on
page PROC-32.
2. See “Making Scratch Tape from FMR
Tape—Drive-Only Models (Unmaking FMR)” on
page PROC-33.
START-8 IBM 3570 MI
Figure 5 (Page 3 of 3). Start—Here for Common Entries Not Previously Listed
If You Are Here For This Reason Perform This Action
1. Perform a microcode dump to tape cartridge.
2. Off-loading dumps from 3570 attached to AS/400.
3. Off-loading dumps from 3570 to RS/6000.
4. Off-loading dumps from 3570 to a Sun System.
5. Off-loading dumps from 3570 to a HP/UX System.
6. Off-loading dumps from 3570 to a Windows NT
System.
Microcode problem (FID E5). See “FID E5—Microcode Problem” on page PROC-84.
You suspect a microcode problem, but no FID E5. See “Suspected Microcode Problem” on
Update or review microcode EC level history log. See “Microcode EC Level History Log” on
Repair a 3570 model without a FID number or
ATTENTION message.
1. See:
a. “Off-loading Dumps from 3570 to Tape
Cartridge (Library Models)” on page PROC-47.
b. “Off-loading Dumps from 3570 to Tape
Cartridge (Drive-Only Models)” on
page PROC-48.
2. See “Off-loading Dumps from 3570 Attached to
AS/400” on page PROC-49.
3. See “Off-loading Dumps from 3570 to RS/6000 by
Using TAPEUTIL” on page PROC-52.
4. See “Off-loading Dumps from 3570 to a Sun
System by Using TAPEUTIL” on page PROC-55.
5. See “Off-loading Dumps from 3570 to a HP-UX
System by Using TAPEUTIL” on page PROC-57.
6. See “Off-loading Dumps to a Windows NT System
Using NTUTIL” on page PROC-61.
page PROC-6.
page PROC-38.
Go to “Other Obvious Symptom Problems” on
page MAPS-19 to perform further problem
determination.
START
Start START-9
Drive Indicators—Normal Operation for Drive-Only Model C00
|
For drive-only models without a library attachment, three LEDs indicate operator messages and error
conditions under normal customer operations. Figure 6 shows the location of the operator panel
indicators. See “Drive Indicators and Operator Controls” on page INTRO-39 for a description of the
indicators.
Figure 6. Drive Indicators for Drive-Only Models
Figure 7 on page START-11 shows the combination of the three indicators and their meanings under
normal customer operational conditions. The Note column refers to an operator action or information.
For the meaning of these LEDs when in CE Mode, see Figure 246 on page PROC-9 for FID decode
meanings and Figure 244 on page PROC-7 for meanings when displaying options.
START-10 IBM 3570 MI
Figure 7. Indicator Meaning During Normal Operational Conditions
Busy 1 Clean 2 Maintenance 3 Note Message
Off Off Off — Inactive
Off Off Flashing 1 POST or write/read diagnostic test running
Off Flashing Off 2 Cleaning is required
Off On Off 2 The drive has been disabled until the Head Cleaning
procedure is performed.
On Off Off 3 Busy, tape in motion for write, read or locate
On On Off — ATTENTION DRIVE message is indicated. See
“Attention Drive Messages” on page START-24.
On On On 4
Flashing Off Off 3 Unloading, rewinding or cleaning
Flashing Flashing Flashing 5 A hard failure on drive
Off Off On 5 A hard failure on drive
Flashing Flashing On 5 A hard failure on drive
Notes:
1. Maintenance indicator flashing: a normal condition that occurs anytime diagnostics are running. The
diagnostics run:
At power-on time.
After a system reset.
When a Send Diagnostic command is sent from the initiator.
When executed by the service representative.
For more information on LED meanings in CE Mode, see Figure 244 on page PROC-7 and Figure 246
on page PROC-9.
2. Clean indicator flashing or ON solid: the 3570 determines that the read/write heads need cleaning.
Note: If the Clean indicator is ON solid, the 3570 drive will be disabled until the cleaning operation has been
performed.
Load the cleaning cartridge into the 3570. See “Drive Cleaning Procedure” on page PROC-22. Cleaning is
automatic: the Busy indicator is lighted and remains ON until the cleaning cartridge is unloaded. If the Clean
indicator remains ON after cleaning or if the Clean indicator comes ON frequently, see “Other Obvious
Symptom Problems” on page MAPS-19 for further isolation.
3. Busy indicator flashing or ON solid: a normal condition that indicates that the drive is executing either a
read/write operation or is locating, rewinding, or unloading.
4. Busy, Clean and Maintenance indicators lighted: the LED test that occurs at power-on time, after a system
reset or during microcode recovery.
5. Two major conditions may occur here:
a. All three indicators flash quickly, then the Maintenance LED stays ON solid while the other two LEDs flash
or stay OFF. This indicates a hard failure on the drive and the drive is sending a coded message of the
associated FID. For more information on LED meanings in CE Mode, see Figure 244 on page PROC-7
and Figure 246 on page PROC-9.
b. All three indicators flash quickly, then all three come ON solid for a time, then the three indicators flash
quickly again. This pattern may repeat as many as four times. This indicates that the microcode has
encountered problems, and is trying to recover. If the microcode fails to recover, it will then flash the
three indicators continuously until the device is powered OFF or reset.
On momentarily as a lamp test during power-on reset
&
or during microcode recovery.
5
START
Start START-11
FID Entry Point
Figure 8 lists each FRU identifier (Reported FID) and the field replaceable units (FRUs) to change, or
problem areas to investigate under FRU Name. The figure (beginning with the Third Release) also
contains the Repair Sequence you should follow in performing procedures or FRU replacements. Also
included are page Reference or Instruction to the removal and replacement procedure for the FRU.
Each FRU or problem is identified by name. The technical area code (TAC), provided here and in the
CARR section, is to assist you with call reporting. The Duration in hours is intended to give you some
idea of how long each FRU removal and replacement procedure will take. These numbers, along with the
time it takes to remove and replace decorative covers (see times given for covers in the CARR section)
should give you a ball park estimate of what time you can expect to spend replacing the parts. These
times do not include diagnose and checkout time.
FIDs are displayed on the operator/CE panel in a FID message and in the error log. For example, if the
message is FID1 90, 1 is the severity and 90 is the FID. “Intervention Screens” on page PANEL-9
describes the different types of messages and their impact on 3570 availability. The FID relates to the
FRUs that have the highest probability of causing the problem. Only the reported FID is displayed on the
panel and in the FID log. See Figure 8 for the complete list of FIDs and associated FRUs. Always
replace the FRU or perform the recommended procedure in the order of Repair Sequence which takes
into consideration failure probability.
If the FID has cable FRUs in the FRU list, reseat the cable FRUs before replacing any FRU in the list.
If you are servicing a 3570 model that is Rack installed, two people are required to lift the device from the
rack. Refer to “Installing the 3570 in a Rack (Models C11 and C12 Only)” on page INST-22 for the
procedure to use the hoist in cases where you are alone.
The service information message (SIM) record, which the 3570 sends to the host, also has the reported
FID information. See “Service Information Messages (SIMs) and Media Information Messages (MIMs)” on
page MSG-2.
Figure 8 (Page 1 of 12). FIDs, FRUs, and TACs
Reported
FID
00 The drive serial number is the default value
01 The drive logic card serial number is the default value
| procedure is at “Removal and
| Replacement Procedures—Drive
| Pack” on page CARR-7. If this
Repair
Sequence
1 Invalid drive serial number — — Enter valid drive serial number.
1 Invalid drive logic card serial
FRU Name Prob-
ability
— —| Replace the Tape Drive. The
number. This number is set when
the card is built and cannot be
changed in the field.
TAC
Code &
(Duration
in hours)
Page Reference or Instruction
Go to “Drive Serial
Number—Library Models Only” on
page PROC-29.
| does not resolve the problem, call
| for support.
03 Invalid setup detected
1 Configuration problem — — Ensure the config/install options
are correct (library models only).
START-12 IBM 3570 MI
Figure 8 (Page 2 of 12). FIDs, FRUs, and TACs
Reported
FID
90 Electronic fault. See also “Library Operator Panel Problems” on page MAPS-3.
| 2| Library operator panel display
| 40%| T04 (0.1)| CARR-19
| cable
94 Bar code reader failure. Perform the procedure at “Resolving Bar Code Reader Problems” on page PROC-24
| 4| Picker cable| 3%| T04 (0.1)| CARR-23
| 5| Library interface cable| 2%| T04 (0.1)| CARR-32
| 6| Drive pack| 2%| T22 (0.2)| CARR-7
95 Did not detect accessor movement.
Repair
Sequence
1 Library operator panel display 50% L05 (0.2) CARR-19
3 Library control card 10% T15 (0.2) CARR-22
before replacing any of the following FRUs.
1 Bar code reader 70% T18 (0.1) CARR-20
2 Library control card 20% T15 (0.1) CARR-22
3 Picker assembly 3% T12 (0.1) CARR-23
1. Check for anything that might obstruct picker movement.
2. Ensure that cartridges are positioned in the magazines properly. If the picker does not place the cartridges
fully into the magazines, replace the picker assembly before replacing any other FRUs.
3. This failure can also be caused by infrared light reflecting from the picker belts onto the Cartridge Present
sensor. If the picker belts are shiny and you suspect this is the cause, clean the picker belts with alcohol on
a lint-free cloth.
4. If the above checks don't fix the problem, cycle the power off then on to the 3570 and observe the accessor
assembly before replacing FRUs:
a. If the accessor motor assembly can move the picker back and forth, replace the accessor assembly
b. If accessor motor assembly cannot move the picker back and forth, replace the FRUs in the order listed
1 Accessor motor assembly 75% T17 (0.2) CARR-21
2 Library control card 15% T15 (0.1) CARR-22
3 Library sensor cable 5% T04 (0.4) CARR-33
4 Accessor assembly 5% T14 (0.6) CARR-20
FRU Name Prob-
before replacing any of the other FRUs.
below.
ability
TAC
Code &
(Duration
in hours)
Page Reference or Instruction
START
Start START-13
Figure 8 (Page 3 of 12). FIDs, FRUs, and TACs
Reported
FID
96 Timeout trying to extract a cartridge from a drive.
Repair
Sequence
1. Before replacing any FRUs below, inspect the cartridge that was being used when the error occurred. Look
for physical defects. Have the customer replace the cartridge if it is damaged.
2. A false 96 error can occur when the library door is opened when the library is attempting to put a cartridge
away as part of the power-up sequence. If you believe this occurred, do not replace FRUs at this time.
3. Before replacing FRUs below, ensure that:
FRU Name Prob-
ability
TAC
Code &
(Duration
in hours)
Page Reference or Instruction
| a. All drive sensors listed on Figure 248 on page PROC-14 are working correctly.
| b. library sensors: Global Interference A & B, Cartridge Present, Pinch 1 & 2 and Limit 1 & 2 are working
| correctly. See Figure 248 on page PROC-14.
| See Figure 128 on page PANEL-26 and select UTILITIES from the CE OPTIONS Menu, then select DISP
| SENSORS from the CE UTILITIES Menu.
4. Ensure that the drive door is not binding or sticking.
| 1| Drive pack| 36%| T45 (0.2)| CARR-7
2 Picker assembly 30% T12 (0.1) CARR-23
3 Drive global sensor pair 10% T31 (0.1) CARR-25
4 Magazine global sensor pair 10% T31 (0.1) CARR-26
| 5| Picker cable| 5%| T04 (0.1)| CARR-23
6 Library control card 5% T15 (0.1) CARR-22
7 Library sensor cable 4% T04 (0.4) CARR-33
97 Electronic-detected fault
1 Library control card 70% T15 (0.1) CARR-22
| 2| Drive pack| 25%| T22 (0.2)| CARR-7
3 Library interface cable 3% C03 (0.1) CARR-32
4 Power supply 2% P04 (0.1) CARR-16
98 Load or unload error while moving cleaner cartridge between the library cleaner cartridge cell and the drive.
Sensor did not change state.
Notes:
1. Check the cleaner cartridge for physical damage.
| 2. Before replacing FRUs below, ensure that:
| a. All drive sensors listed on Figure 248 on page PROC-14 are working correctly.
| b. library sensors: Cleaner Cartridge Present, Global Interference A & B, Pinch 1 & 2 and Limit 1 & 2 are
| working correctly. See Figure 248 on page PROC-14.
| See Figure 128 on page PANEL-26 and select UTILITIES from the CE OPTIONS Menu, then select DISP
| SENSORS from the CE UTILITIES Menu.
1 Picker assembly 60% T12 (0.1) CARR-23
2 Cleaner cartridge-present sensor 15% T31 (0.1) CARR-33
| 3| Drive global sensor pair| 10%| T31 (0.1)| CARR-25
| 4| Magazine global sensor pair| 10%| T31 (0.1)| CARR-26
5 Library control card 4% T15 (0.1) CARR-22
6 Library sensor cable 1% T04 (0.4) CARR-33
START-14 IBM 3570 MI
Figure 8 (Page 4 of 12). FIDs, FRUs, and TACs
Reported
FID
| 9A| Library Picker Assembly problem.
| Note: Before replacing FRUs below, ensure that the Cartridge Present, Pinch 1 & 2, and Limit 1 & 2 sensors in
| the library are operating correctly. See Figure 248 on page PROC-14. See Figure 128 on
| page PANEL-26 and select UTILITIES from the CE OPTIONS Menu, then select DISP SENSORS from
| the CE UTILITIES Menu.
| 2| Picker cable| 20%| T04 (0.1)| CARR-23
| 9B| Sensor in an invalid condition.
| Note: Before replacing FRUs below, ensure that the Drive Global Sensor (B) is operating correctly. The sensor
| is shown in Figure 248 on page PROC-14. See Figure 128 on page PANEL-26 and select UTILITIES
| from the CE OPTIONS Menu, then select DISP SENSORS from the CE UTILITIES Menu.
| 1| Drive global sensor pair (B)| 90%| T31 (0.2)| CARR-25
| 9C| Sensor in an invalid condition.
| Note: Before replacing FRUs below, ensure that the Global Interference Sensor A is operating correctly. The
| sensor is shown in Figure 248 on page PROC-14. See Figure 128 on page PANEL-26 and select
| UTILITIES from the CE OPTIONS Menu, then select DISP SENSORS from the CE UTILITIES Menu.
| 1| Magazine global sensor pair (A)| 90%| T31 (0.2)| CARR-26
9E Sensor did not change state.
| Note: Before replacing FRUs below, ensure that the Priority cell cartridge present.sensor is operating correctly.
| The sensor is shown in Figure 248 on page PROC-14. See Figure 128 on page PANEL-26 and select
| UTILITIES from the CE OPTIONS Menu, then select DISP SENSORS from the CE UTILITIES Menu.
Repair
Sequence
1 Picker assembly 70% T12 (0.1) CARR-23
3 Library control card 7% T15 (0.1) CARR-22
4 Library sensor cable 3% T04 (0.4) CARR-33
2 Library control card 9% T15 (0.1) CARR-22
3 Library sensor cable 1% T04 (0.4) CARR-33
2 Library control card 7% T15 (0.1) CARR-22
3 Library sensor cable 3% L01 (0.4) CARR-33
1 Priority cell cartridge-present
2 Library sensor cable 5% L01 (0.4) CARR-33
3 Library control card 5% T15 (0.1) CARR-22
FRU Name Prob-
ability
90% T31 (0.1) CARR-31
sensor
TAC
Code &
(Duration
in hours)
Page Reference or Instruction
START
Start START-15
Figure 8 (Page 5 of 12). FIDs, FRUs, and TACs
Reported
FID
9F Load or unload error when moving a cartridge between the drive and the library (a sensor did not change state).
| a. All drive sensors listed on Figure 248 on page PROC-14 are working correctly.
| b. library sensors: Global Interference A & B, Cartridge Present, Pinch 1 & 2 and Limit 1 & 2 are working
| correctly. See Figure 248 on page PROC-14.
| See Figure 128 on page PANEL-26 and select UTILITIES from the CE OPTIONS Menu, then select DISP
| SENSORS from the CE UTILITIES Menu.
| 2| Drive pack| 32%| T45 (0.2)| CARR-7
| 3| Picker cable| 20%| C03 (0.1)| CARR-23
| 4| Library control card| 10%| T15 (0.1)| CARR-22
| 5| Library sensor cable| 4%| T04 (0.4)| CARR-33
| A0| Sensor did not change state.
| Note: Before replacing FRUs below, ensure that the Magazine 2 sensor is operating correctly. The sensor is
| shown on Figure 248 on page PROC-14. See Figure 128 on page PANEL-26 and select UTILITIES
| from the CE OPTIONS Menu, then select DISP SENSORS from the CE UTILITIES Menu.
A1 Sensor did not change state.
| Note: Before replacing FRUs below, ensure that the Magazine 1 sensor is operating correctly. The sensor is
| shown in Figure 248 on page PROC-14. See Figure 128 on page PANEL-26 and select UTILITIES from
| the CE OPTIONS Menu, then select DISP SENSORS from the CE UTILITIES Menu.
A3 Sensor did not change state
| Note: Before replacing FRUs below, ensure that the Cleaner cartridge-present sensor is operating correctly. The
| sensor is shown on Figure 248 on page PROC-14. See Figure 128 on page PANEL-26 and select
| UTILITIES from the CE OPTIONS Menu, then select DISP SENSORS from the CE UTILITIES Menu.
Repair
Sequence
1. Before replacing any FRUs below, inspect the cartridge that was being used when the error occurred. Look
for physical defects. Have the customer replace the cartridge if it is damaged.
2. A false 9F error can occur when the library door is opened when the library is attempting to put a cartridge
away as part of the power-up sequence. If you believe this occurred, do not replace FRUs at this time.
3. Before replacing FRUs below, ensure that:
4. Ensure that the drive door is not binding or sticking.
1 Picker assembly 34% T12 (0.1) CARR-23
1 Magazine 2 sensor 90% T31 (0.2) CARR-32
2 Library control card 7% T15 (0.1) CARR-22
3 Library sensor cable 3% T04 (0.4) CARR-33
1 Magazine 1 sensor 90% T31 (0.1) CARR-32
2 Library control card 7% T15 (0.1) CARR-22
3 Library sensor cable 3% T04 (0.4) CARR-33
1 Cleaner cartridge-present sensor 90% T31 (0.1) CARR-33
2 Library control card 7% T15 (0.1) CARR-22
3 Library sensor cable 3% T04 (0.4) CARR-33
FRU Name Prob-
ability
TAC
Code &
(Duration
in hours)
Page Reference or Instruction
START-16 IBM 3570 MI
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