Before using this guide and the product it supports, read the information in Appendix C, “Service and Support,” on page 71
and Appendix D, “IBM Statement of Limited Warranty Z125-4753-08 04/2004,” on page 73.
Note
Please carefully review the information in “Cleaning the Drive Head” on page 14, “Updating Firmware” on page 26 and
“Using Ultrium Media” on page 31 sections as periodic maintenance is not covered by the IBM warranty. Repairs or
exchanges resulting from improper maintenance may result in billable service charges.
Läs säkerhetsinformationen innan du installerar den här produkten.
General safety guidelines
Always observe the following precautions to reduce the risk of injury and property
damage.
Service
Do not attempt to service a product yourself unless instructed to do so by the IBM
Support Center. Use only an IBM authorized service provider who is approved to
repair your particular product.
Note: Some partscanbeupgradedorreplacedbythecustomer.Thesepartsare
referred to as Customer Replaceable Units, or CRUs. IBM expressly identifies CRUs
as such, and provides documentation with instructions when it is appropriate for
customers to replace those parts. Yo u must closely follow all instructions when
performing such replacements. Always make sure that the power is turned off and
that the product is unplugged from any power source before you attempt the
replacement. If you have any questions or concerns, contact the IBM Support
Center.
Power cords and power adapters
Use only the power cords and power adapters supplied by the product
manufacturer.
Never wrap a power cord around the power adapter or other object. Doing so can
stress the cord in ways that can cause the cord to fray, crack or crimp. This can
present a safety hazard.
Always route power cords so that they will not be walked on, tripped over, or
pinched by objects.
Protect the cord and power adapters from liquids. For instance, do not leave your
cord or power adapter near sinks, tubs, toilets, or on floors that are cleaned with
liquid cleansers. Liquids can cause a short circuit, particularly if the cord or power
adapter has been stressed by misuse. Liquids can also cause gradual corrosion of
the power cord terminals and/or the connector terminals on the adapter which can
eventually result in overheating.
Always connect power cords and signal cables in the correct order and ensure that
all power cord connectors are securely and completely plugged into receptacles.
Do not use any power adapter that shows corrosion at the ac input pins and/or
shows signs of overheating (such as deformed plastic) at the ac input or anywhere
on the power adapter.
Do not use any power cords where the electrical contacts on either end show signs
of corrosion or overheating or where the power cord appears to have been
damaged in any way.
Ensure that extension cords, surge protectors, uninterruptible power supplies, and
power strips that you use are rated to handle the electrical requirements of the
product. Never overload these devices. If power strips are used, the load should
not exceed the power strip input rating. Consult an electrician for more
information if you have questions about power loads, power requirements, and
input ratings.
Plugs and outlets
If a receptacle (power outlet) that you intend to use with your computer
equipment appears to be damaged or corroded, do not use the outlet until it is
replaced by a qualified electrician.
Do not bend or modify the plug. If the plug is damaged, contact the manufacturer
to obtain a replacement.
Some products are equipped with a three-pronged plug. This plug fits only into a
grounded electrical outlet. This is a safety feature. Do not defeat this safety feature
by trying to insert it into a non-grounded outlet. If you cannot insert the plug into
the outlet, contact an electrician for an approved outlet adapter or to replace the
outlet with one that enables this safety feature. Never overload an electrical outlet.
The overall system load should not exceed 80 percent of the branch circuit rating.
Consult an electrician for more information if you have questions about power
loads and branch circuit ratings.
Batteries
Be sure that the power outlet you are using is properly wired, easily accessible,
and located close to the equipment. Do not fully extend power cords in a way that
will stress the cords.
Connect and disconnect the equipment from the electrical outlet carefully
All IBM personal computers contain a non-rechargeable coin cell battery to provide
power to the system clock. In addition many mobile products such as Thinkpad
notebook PCs utilize a rechargeable battery pack to provide system power when in
portable mode. Batteries supplied by IBM for use with your product have been
tested for compatibility and should only be replaced with IBM approved parts.
Never attempt to open or service any battery. Do not crush, puncture, or incinerate
batteries or short circuit the metal contacts. Do not expose the battery to water or
other liquids. Only recharge the battery pack strictly according to instructions
included in the product documentation.
Battery abuse or mishandling can cause the battery to overheat, which can cause
gasses or flame to “vent” from the battery pack or coin cell. If your battery is
damaged, or if you notice any discharge from your battery or the buildup of
foreign materials on the battery leads, stop using the battery and obtain a
replacement from the battery manufacturer.
Batteries can degrade when they are left unused for long periods of time. For some
rechargeable batteries (particularly Lithium Ion batteries), leaving a battery unused
in a discharged state could increase the risk of a battery short circuit, which could
viii IBM400/800GBLTO3 Tape Drive User’s Guide
shorten the life of the battery and can also pose a safety hazard. Do not let
rechargeable Lithium-Ion batteries completely discharge or store these batteries in a
discharged state.
Heat and product ventilation
Computers generate heat when turned on and when batteries are charging.
Notebook PCs can generate a significant amount of heat due to their compact size.
Always follow these basic precautions:
v Do notleavethebaseofyourcomputerincontactwithyourlaporanypartof
your body for an extended period when the computer is functioning or when
the battery is charging. Your computer produces some heat during normal
operation. Extended contact with the body could cause discomfort or, potentially,
a skin burn.
v Do notoperateyourcomputerorchargethebatterynearflammablematerialsor
in explosive environments.
v Ventilation slots,fansand/orheatsinksareprovidedwiththeproductforsafety,
comfort, and reliable operation. These features might inadvertently become
blocked by placing the product on a bed, sofa, carpet, or other flexible surface.
Never block, cover or disable these features.
CD and DVD drive safety
CD and DVD drives spin discs at a high speed. If a CD or DVD is cracked or
otherwise physically damaged, it is possible for the disc to break apart or even
shatter when the CD drive is in use. To protect against possible injury due to this
situation, and to reduce the risk of damage to your machine, do the following:
v Always store CD/DVD discs in their original packaging
v Always store CD/DVD discs out of direct sunlight and away from direct heat
sources
v Remove CD/DVD discs from the computer when not in use
v Do not bend or flex CD/DVD discs, or force them into the computer or their
packaging
v Check CD/DVDdiscsforcracksbeforeeachuse.Donotusecrackedor
damaged discs
General safety guidelines ix
x IBM400/800GBLTO3 Tape Drive User’s Guide
Safety and Environmental Notices
When using this product, observe the danger and caution notices contained in this
guide. The notices are accompanied by symbols that represent the severity of the
safety condition.
The sections that follow define each type of safety notice.
Danger Notices
A danger notice calls attention to a situation that is potentially lethal or extremely
hazardous to people.
Caution Notices
A lightning bolt symbol always accompanies a danger notice to
represent a dangerous electrical condition.
A caution notice calls attention to a situation that is potentially hazardous to
people because of some existing condition. A caution notice can be accompanied
by one of several symbols:
If the symbol is... It means....
A hazardous electrical condition with less severity than
electrical danger.
A generally hazardous condition not represented by other
safety symbols.
A hazardous condition due to the use of a laser in the
product. Laser symbols are always accompanied by the
classification of the laser as defined by the U. S. Department
of Health and Human Services (for example, Class I, Class
II, and so forth).
A hazardous condition due to mechanical movement in or
around the product.
A hazardous condition due to the weight of the unit.
Weight symbols are accompanied by an approximation of
the product’s weight.
End of Life (EOL) Plan
This product is a purchased unit. Therefore, it is the sole responsibility of the
purchaser to dispose of it in accordance with local laws and regulations at the time
of disposal. This unit contains recyclable materials. The materials should be
recycled where facilities are available and according to local regulations. Some
areas may provide a product take-back program that ensures proper handling of
the product. Contact your IBM representative for more information.
xii IBM400/800GBLTO3 Tape Drive User’s Guide
About This Guide
This guide includes the following information:
v “Product Description”onpage1describesthedrive,discussessupported
servers, operating systems, and device drivers.
v “Installing the Drive” on page 5 tells how to unpack and set up the drive.
v “Operating the Drive” on page 11 describes the unload button, and status light
on the drive. It explains the function of the message display and the
single-character display. It tells how to insert and remove a tape cartridge,
describes methods of updating drive firmware, and explains how to clean the
drive. It also lists the diagnostic and maintenance functions that the drive can
perform.
v “Using UltriumMedia”onpage31describesthetypesoftapecartridgestouse
in the drive and defines the conditions for storing and shipping them. It also
tells how to handle the cartridges, how to set a cartridge’s write-protect switch,
and how to order additional cartridges.
v “Resolving Problems”onpage43givestipsforsolvingproblemswiththedrive
and includes a flowchart that analyzes when the drive requires maintenance.
v “Servicing the Drive” on page 52 gives instructions on servicing the drive.
v Appendix A, “TapeAlert Flags,” on page 65 lists TapeAlert messages that are
supported by the drive and that may aid during problem determination.
v Appendix B,“Specifications,”onpage69listsproductspecifications.
Related Publications
v IBM®TotalStorage
information about the supported SCSI commands and protocol that govern the
behavior of the SCSI interface for the IBM 3580 LTO Ultrium Tape Drive Model
L33/L3H and the IBM TotalStorage Ultrium Tape Drive Model T800.
v IBM UltriumDeviceDriversProgrammingReference,GC35-0483suppliesinformation
to application developers who want to integrate their open-systems applications with
IBM-supported Ultrium hardware. The reference contains information about the
application programming interfaces (APIs) for each of the various supported
operating-system environments. Yo u can obtain this reference via File Transfer Protocol
(FTP) at ftp://ftp.software.ibm.com/storage/devdrv.
The IBM 400/800GB LTO 3 Tape Drive is a high-performance, high-capacity
data-storage device that is designed to backup and restore open systems
applications. The drive is the third-generation in the Ultrium series of products. It
is available as Model with a Small Computer Systems Interface (SCSI).
Figure 1. View of the drive with and without the bezel
The drive offers the following features:
v Ultra160 Low Voltage Differential (LVD) Small Computer Systems Interface
v 68-pin, D-shell connector (for SCSI signals, SCSI ID selection, and power
connection)
v Native storage capacity of 400 GB per cartridge (800 GB at 2:1 compression)
v Native data transfer rate of up to 80 MB per second
v Burst data transfer rate of 160 MB per second
v New dual stage 16 channel head activator for precision head alignment to help
support higher track density with improved data integrity and backwards
compatibility with previous LTO generations
v Graceful dynamicbrakingdesignedtomaintaintensionuntilthetapecomesto
a complete stop, to help prevent stretching or breaking the tape, and loose tape
wraps
v Larger internal buffer (the size has been doubled over the Ultrium 2 to 128 MB)
v New independent tape loader and threader motors designed to help with
cartridge insertion in the tape drive.
v Highly integratedelectronicsdesignedtoreducedthetotalnumberof
components in the drive, lower chip temperatures, and reduce power
requirements, helping to provide for a more reliable drive. The Generation 3
drive electronics also incorporate on-the-fly error correction of soft errors in the
memory arrays in data and control paths.
2 SCSI ID connector 5 Serial port
3 Power connector
4
1
2
Figure 3. Rear panel of the drive
Speed Matching and Channel Calibration
To improve system performance, the drive uses a technique called speed matching to
dynamically adjust its native (uncompressed) data rate to the slower data rate of a
server. With speed matching, the drive operates at one of five speeds when reading
or writing the Generation 3 cartridge format to achieve a native data rate of 40, 50,
60, 70, or 80 MB per second (MB/s). If the server’s net (compressed) data rate is
between two of the preceding native data rates, the drive calculates the
appropriate data rate at which to operate. Speed matching dramatically reduces
backhitch, the condition that occurs when a tape stops, reverses, and restarts
motion. A backhitch is usually the result of a mismatch between the data rates of
the server and the drive.
System performance is further optimized by a feature called channel calibration, in
which the drive automatically customizes each read/write data channel to
compensate for variations in such things as the recording channel’s transfer
function, the media, and characteristics of the drive head.
3
5
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Product Description 3
Sleep Mode
To conserve energy when circuit functions are not needed for drive operation, the
drive features a power-management function that causes the drive’s electronics to
enter a low-power mode known as sleep mode. To enter sleep mode, the drive must
be inactive for a minimum of 30 seconds (default value; this is programmable via
the mode pages); to exit, the drive must receive a command across the SCSI
interface, a command across the Library/Drive Interface (LDI or RS-422 interface),
or a load or unload request. When in sleep mode, the drive’s response time to
commands that do not require media motion increases by up to ten microseconds.
Commands that require media motion may be delayed an additional 100
milliseconds because the tape must be retensioned.
SCSI Attachment
To communicate with a server, the drive uses the Ultra160 LVD SCSI interface.
Physical Characteristics of the SCSI Interface
The drive contains a high-density, 68-pin, D-shell receptacle connector (HD68) for
attachment to the server. The HD68 connector includes the connectors for the SCSI
signal, the SCSI ID, and the drive’s power. The drive supports LVD SCSI cables
with HD68 connectors.
Speed
The Ultra160 LV D SCSI interface is compatible with older SCSI technology and is
capable of data transmission at 160 MB/s. Ultra160 SCSI uses the three
management features of the Ultra3 SCSI standard that specifically affect data
transfer rate:
Because the cables, connectors, and terminators are the same for the Ultra160 and
Ultra2 SCSI interfaces, devices with those interfaces can be mixed on the same bus
and each device can operate at its fully rated speed.
4 IBM400/800GBLTO3 Tape Drive User’s Guide
Installing the Drive
Attention:
To avoid static electricity damage when handling the drive, use the following
precautions:
v Limit yourmovement.Movementcancausestaticelectricitytobuild
around you.
v Always handle the drive carefully. Never touch exposed circuitry.
v Prevent others from touching the drive.
v Before unpacking and installing the drive into an enclosure, touch its
static-protective packaging to an unpainted metal surface on the enclosure
for at least two seconds. This reduces static electricity in the packaging and
your body.
v When possible,removethedrivefromitsstatic-protectivepackagingand
install it directly into an enclosure without setting it down. When this is
not possible, place the drive’s packaging on a smooth, level surface and
place the drive on the packaging.
v Do notplacethedriveonthecoveroftheenclosureoronanyothermetal
Before starting this installation, read these instructions and compare them to
the drive installation instructions for your enclosure.
Installation Overview
__1.“UnpacktheDrive”
__2.“PowerOfftheServer/Enclosure”onpage6
__3.“SettheSCSIID”onpage7
__4.“MounttheDriveintotheServer/Enclosure”onpage8
__5.“ConnectandTest Power to the Drive” on page 9
__6.“ConnecttheInternalSCSICable”onpage9
__7.“RunDriveDiagnostics”onpage9
__8.“InstallDeviceDrivers”onpage10
__9.“ConnecttheEnclosure’sExternalSCSIInterfacetotheServer”onpage10
Unpack the Drive
Unpack the drive and store the packaging for future moves or shipping.
Acclimation time is required if the temperature of the drive when unpacked
is different than the temperature of its operating environment (measured at
the front of the bezel near the air intake area as shown in Figure 4). The
recommended acclimation time is four hours after the drive has been
unpacked or one hour after any condensation that you can see has
evaporated, whichever is greater. When acclimating the drive, apply the
following measures:
v If thedriveiscolderthanitsoperatingenvironmentandtheaircontains
sufficient humidity, condensation may occur in the drive and damage it.
When the drive has warmed to the operating temperature range (greater
than 10°C or 50°F) and no danger of condensation is present (the air is
dry), warm the drive more quickly by powering it on for 30 minutes. Use a
diagnostic tape to test the drive before inserting a tape that contains data.
v If thedriveishotterthanitsoperatingenvironment,thetapecanstickto
the drive head. When the drive has cooled to the operating temperature
range (less than 40°C or 104°F), cool the drive more quickly by applying
airflow for 30 minutes. Power-on the drive and use a diagnostic tape to test
it before inserting a tape that contains data.
If you are uncertain about whether the temperature of the drive is within the
recommended operating range or the humidity is sufficient to cause
condensation, acclimate the drive for the full four hours.
Air Intake
Area
Figure 4. Temperature of the drive is taken near the air intake area
a82ru003
Power Off the Server/Enclosure
__1.Power-offtheenclosure (or the server that provides power to the drive)
__2.Disconnectthepowercord from both the electrical outlet and the host.
6 IBM400/800GBLTO3 Tape Drive User’s Guide
Set the SCSI ID
Setting the SCSI ID with Jumpers
The SCSI ID can be set in one of two ways:
v By placing jumpers on the SCSI ID connector
v By using a SCSI ID switch that is connected to the SCSI ID connector
The SCSI ID can be set on the drive by installing 2 mm jumpers on the drive’s
SCSI ID connector (see 2 in Figure 3). Your drive may come set to a default SCSI
configuration, with jumpers already installed. Yo u can change the SCSI ID by
rearranging, adding, or removing jumpers.
To set the SCSI ID:
__1.LocatetheSCSIIDconnector(2inFigure 3).
__2.BeforeattachingtheSCSIbuscabletotheserver, determine the SCSI ID.
Make sure that the ID is not being used by another device.
jumpers on the connector pins as shown (use a pair of needle-nose pliers to
connect the jumpers to the pins that are shaded).
Note: If yousettheSCSIIDto15,thedrivewillnotnecessarilybesetto
that ID; instead, the drive will expect to receive the SCSI ID through a
command over its LDI interface.
Figure 5. SCSI ID settings on the SCSI ID connector
Setting the SCSI ID with a SCSI ID Switch
If your enclosure uses a SCSI ID switch (rather than jumpers), connect the switch
to the drive’s SCSI ID connector 2in Figure 3 . If any jumpers are preinstalled, be
sure to remove them before connecting the switch. The SCSI ID switch must be
compatible with the drive’s SCSI ID connector and must make an electrical
connection between the same pins as the jumpers to achieve the same
corresponding SCSI ID.
Supplying TERMPOWER (SCSI Drive Only)
To supply TERMPOWER to the bus, locate one of the five jumpers shipped with
the drive and place it on the SCSI ID connector as shown in the following figure.
Place the jumper on the pins that are shaded.
Installing the Drive 7
A67E0049
Attention
SCSI termination must be provided externally to the drive.
drive faces the tape load compartment of the enclosure.
__3.InserttwoM3screws into the mounting holes 2 of the two side brackets
located on the left and right sides of the chassis.
Attention
When inserted into the drive, the length of the mounting screws must not
exceed 3.5 mm (0.14 in.) inside the chassis. If the length exceeds this
measurement, the drive may become damaged.
1
2
< 3.5 mm (0.14 in.)
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Figure 6. Mounting holes on drive. Theholesarelocatedonbothsidesofthedrive.The
__4.Connectthepowercord to the host and to the electrical outlet.
__5.ReviewthelocationoftheSingle-characterDisplay(SCD)andtheStatus
Light in “Single-character Display (SCD)” on page 11 and “Status Light” on
page 11 (if your drive does not have a bezel, note that the bulb of the Status
Light is recessed and the light is not visible until lit). To ensure that the
drive is receiving power, watch for the following while turning on the
power to the host:
v The SCDpresentsaseriesofrandomcharacters,thenbecomesblank(not
lit).
Attention
If the SCD does not come on, the drive may not be getting power.
v The StatusLightbrieflybecomessolidamber,thenbecomessolidgreen.
__6.Power-offthehost.
__7.Disconnectthepowercord from both the host and the electrical outlet.
Connect the Internal SCSI Cable
Connect the enclosure’s internal SCSI cable to the SCSI connector on the drive (see
1 in Figure3).
Run Drive Diagnostics
__1.Replacethecoveronthehost.
__2.Connectthepowercord to both the host and the electrical outlet.
__3.Power-onthehost.
__4.Runoneormore of the following drive diagnostics:
v “Function Code 1: Run Drive Diagnostics” on page 16
v “Function Code 6: Run SCSI Wrap Test” on page 20
v “Function Code 7: Run RS-422 Wrap Test” on page 20
server (for instructions, refer to the IBM Ultrium Device Drivers Installation andUser’sGuide).
If you want to power a device on or off while it is connected to the same SCSI bus
as the drive, you can do so if, during the power-on cycle, you quiesce all devices
(including the drive) on the bus.
10 IBM400/800GBLTO3 Tape Drive User’s Guide
Operating the Drive
Operating the drive involves using the following front panel items:
v Single-character Display (SCD)
v SCD Dot
v Status Light
v Unload Button
Single-character Display (SCD)
The SCD (see3 in Figure 2) presents a single-character code for:
v Error conditionsandinformationalmessages:
“Error Codes and Messages” on page 45 lists the codes for error conditions and
informational messages. If multiple errors occur, the code with the highest
priority (represented by the lowest number) displays first. When the error is
corrected, the code with the next highest priority displays, and so on until no
errors remain.
v Diagnostic ormaintenancefunctions(whileinmaintenancemodeonly):
“Diagnostic and Maintenance Functions” on page 15 lists the single-character
codes that represent diagnostic or maintenance functions. To initiate a function
the unit must be in maintenance mode.
SCDisblankduringnormaloperation.
The
SCD Dot
If a drive dump is present while the drive is in maintenance mode, a single red dot
illuminates in the lower right corner of the SCD (
“Function Code 5: Copy Drive Dump” on page 19.
The SCD Dot turns off when you obtain the dump (by using an FMR tape, a SCSI
command, or a library command).
Status Light
The Status Light (1 in Figure 2) is a light-emitting diode (LED) that provides
information about the state of the drive. The light can be green or amber, and
(when lit) solid or flashing. The table below lists the conditions of the Status Light
and Single-character Display (SCD) and provides an explanation of what each
condition means.
Table 1. Meaning of Status Light and Single-character Display (SCD)
If the
Status Light
is...
Off Off The drive has no power or is powered off.
Green Off The drive is powered on and in an idle state.
Flashing
Green
and the
SCD is...
Off The drive is reading from the tape, writing to the tape, rewinding the tape, locating data
on the tape, loading the tape, or unloading the tape.
Table 1. Meaning of Status Light and Single-character Display (SCD) (continued)
If the
Status Light
is...
Flashing
Green
and the
SCD is...
Meaning
Off The drive contains a cartridge during the power-on cycle. In this case, the drive
completes POST and slowly rewinds the tape (the process may take up to ten minutes).
The light stops blinking and becomes solid when the drive completes the recovery and is
ready for a read or write operation. To eject the cartridge, press the unload button.
Amber Displaying
Error Code
The drive is displaying error code(s) from the error code log on the SCD. For more
information, see “Function Code A: Clear Error Code Log” on page 22“ and “Error Codes
and Messages” on page 45.
Amber Red
The drive is powering on, resetting, or in maintenance mode.
numbers,
letters, or
segments
Amber Flashing
0
Amber Flashing
The drive is exiting from maintenance mode. For more information, see “Function Code
0: Exit Maintenance Mode” on page 16“.
The drive is executing the selected function while in maintenance mode.
selected
function
Flashing
Amber once
Displaying
error code
An error occurred and the drive or media may require service, or it may require cleaning.
Note the code on the SCD, then go to Table 9 to determine the action that is required.
per second
Flashing
Amber once
per second
Flashing
Amber
twice per
second
Displaying
C
Displaying
Function
Code
8
The drive needs cleaning.
1
The drive is updating firmware.
8
The SCD will display a
if using an FMR cartridge. The SCD will be off if using the SCSI interface. For more
information, see ““Updating Firmware” on page 26.
or Off
Flashing
Amber
Off The drive detected an error and is performing a firmware recovery. It will reset
automatically.
twice per
second
Flashing
Amber
twice per
Flashing
C
The drive is requesting a cartridge to be loaded.
second
Flashing
Off There is a drive dump in flash memory.
Amber
twice per
second
1
Power should not be removed from the drive until the microcode update is complete. The drive indicates that the
update is complete by resetting and performing POST.
Unload Button
The Unload Button (2in Figure 2 in “Front Panel of the Drive” on page 2)
performs the following functions:
12 IBM400/800GBLTO3 Tape Drive User’s Guide
Table 2. Functions that the Unload Button performs
Unload Button Function How to Initiate the Function
Rewind the tape into the
cartridge and eject the
cartridge from the drive
Press the Unload Button once. The Status Light flashes green while the drive is
rewinding and unloading.
Note: During arewindandejectoperation,thedrivedoesnotacceptSCSIcommands
from the server.
Place the drive in
maintenance mode
Ensure that the drive is unloaded. Then, within two seconds, press the Unload Button
three times. The drive is in maintenance mode when the Status Light becomes solid
amber and
0
appears in the SCD.
Note: While inmaintenancemode,thedrivedoesnotacceptSCSIinterface
commands.
Scroll through the
maintenance functions
While in maintenance mode, press the Unload Button once per second to increment
the display characters by one. When you reach the character of the diagnostic or
maintenance function that you want (see “Diagnostic and Maintenance Functions” on
page 15), press and hold the Unload Button for three seconds.
Exit maintenance mode Press the Unload Button once per second until
0
displays. Then press and hold the Unload Button for three seconds. Maintenance
mode is exited when the Status Light becomes solid green and the SCD becomes
blank.
Force a drive dump (part of
the maintenance mode)
Attention: If thedrivedetectsapermanenterroranddisplaysanerrorcode,it
automatically forces a drive dump (also known as a save of the firmware trace). If
you force a drive dump, the existing dump will be overwritten and data will be lost.
After you force a drive dump, do not turn off the power to the drive or you may lose
the dump data.
Choose one of the following procedures:
v If thedriveisinmaintenancemode(StatusLightissolidamber),referto“Function
Code 4: Force a Drive Dump” on page 18.
v If thedriveisinoperatingmode(StatusLightissolidorflashinggreen),pressand
the Status Light is flashing amber once per second. It is not recommended that you
clean the drive head on a periodic basis; only when the drive requests to be
cleaned.
To clean the head, insert the cleaning cartridge into the tape load compartment (see
“Front Panel of the Drive” on page 2). The drive performs the cleaning
automatically in less than two minutes then ejects the cartridge.
Note: If acleaningcartridgeisinsertedwhenthedrivedoesnotneedtobe
cleaned or a cleaning cartridge is inserted that has expired, the drive will
automatically eject the cartridge.
The LTO Ultrium Cleaning Cartridge is valid for 50 uses.
Diagnostic and Maintenance Functions
The drive can:
v Run diagnostics
v Test write and read functions
v Test a suspect tape cartridge
v Update its own firmware
v Perform other diagnostic and maintenance functions
Maintenance functions cannot be performed concurrently with read or write
operations. While in maintenance mode, the tape drive does not accept SCSI
commands from the server. The tape drive does accept LDI or RS-422
commands.
Entering Maintenance Mode
The drive must be in maintenance mode to run drive diagnostics or maintenance
functions. To place the unit in maintenance mode:
1.Makesurethatnocartridgeisinthedrive.
2.PresstheUnloadButtonthreetimeswithintwoseconds.
Single-character Display (SCD), and the Status Light turns amber.
Note: If acartridgeisinthetapedrive,itwillejectthefirsttimethatyoupress
the Unload Button and the drive will not be placed in maintenance
mode. To continue placing the drive in maintenance mode, perform the
preceding step.
Maintenance
operations. While in maintenance mode, the drive does not receive SCSI
commands from the server.
makes the drive available for reading and writing data.
1.Placethedriveinmaintenancemode.Forinstructions,see“Entering
Maintenance Mode” on page 15.
2.PressandholdtheUnloadButtonfor3ormoresecondstotakethedriveout
of maintenance mode. The Status Light turns off.
v If noerrorisdetected,
0
temporarily appears in the SCD, then goes blank.
The drive then exits maintenance mode.
v If anerrorisdetected,theSCDshowsanerrorcodebutstillexits
maintenance mode. To determine the error, locate the code in Table 9 on page
45. To clear the error, turn the power off, then on again.
The drive also exits maintenance mode automatically after it completes a
maintenance function or after 10 minutes if no action has occurred.
Function Code 1: Run Drive Diagnostics
Approximate Run Time = 20 minutes per loop
Total Number of Loops = 10
Function Code
and unload cartridges, and read and write data.
1
runs tests that determine whether the drive can properly load
The diagnostic loops ten times. To stop the diagnostic and exit maintenance mode,
press the Unload Button once to abort the test.
Attention
For this test, insert only a scratch (blank) data cartridge or a cartridge that
may be overwritten. During the test, the drive overwrites the data on the
cartridge.
1.Placethedriveinmaintenancemode.Forinstructions,see“Entering
Maintenance Mode” on page 15.
2.PresstheUnloadButtononceperseconduntil
1
appears in the SCD. (If you
cycle past the desired code, press the Unload Button once per second until the
code reappears.)
drive exits maintenance mode). The SCD changes to a flashing
1
. The SCD changes to a flashing
C
.
1
and the test
begins.
Note: If youinsertedaninvalidorwrite-protectedtapecartridge,errorcode
7
appears in the SCD. The tape drive unloads the cartridge and exits
maintenance mode.
16 IBM400/800GBLTO3 Tape Drive User’s Guide
v If noerrorisdetected,thediagnosticwillloopandbeginagain.To stopthe
loop, press the Unload Button for one second and release. When the loop
0
ends,
temporarily appears in the SCD. The drive rewinds and unloads
the cartridge, and then exits maintenance mode. The solid amber Status Light
turns off.
v If anerrorisdetected,theStatusLightflashesamberandthedrivepostsan
error code to the SCD. To determine the error, locate the code in Table 9 on
page 45. The tape drive unloads the tape cartridge and exits maintenance
mode. To clear the error, turn the power off, then on again.
Function Code 2: Update Drive Firmware from FMR Tape
Attention
When updating drive firmware, do not power-off the drive until the update
is complete or the firmware may be lost.
FunctionCode
(FMR) tape.
8
loads drive firmware from a field microcode replacement
Attention: While thedrivesupportsfirmwareupdatewithaFUPtape,IBM
recommends you update the drive firmware using the easier to use Tapetool found
at http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=TAPEFILES.
from the FMR tape into its erasable programmable read-only memory (EPROM)
area.
v If theupdatecompletessuccessfully,thetapedriverewindsandunloadsthe
FMR tape, resets itself, and is ready to use the new firmware. The drive
automatically reboots.
v If theupdatefails,thetapedrivepostsanerrorcodetotheSCD.To
determine the error, locate the code in Table 9 on page 45. The drive then
unloads the FMR tape and exits maintenance mode. Contact Technical
Support for problem determination or machine replacement.
Operating the Drive 17
Function Code 3: Create FMR Tape
Function Code
scratch data cartridge.
Attention
For this function, insert only a scratch (blank) data cartridge or a cartridge
that may be overwritten. During the test, the drive overwrites the data on the
cartridge.
select the function. The drive performs the dump. The SCD shows
goes blank. To access the contents of the dump, see “Function Code 5: Copy
Drive Dump.”
Note: Yo u can alsoforceadrivedumpwhenthetapedriveisinnormal
operating mode. Simply press and hold the Unload Button for ten
seconds.
Function Code 5: Copy Drive Dump
Function Code
to the beginning of a scratch (blank) data cartridge.
Attention
For the
cartridge that may be overwritten. During the test, the drive overwrites the
data on the cartridge.
select one of the above functions. The SCD changes to a flashing
4.Insertascratch(blank)datacartridgethatisnotwriteprotected(orthetape
drive exits maintenance mode). The SCD flashes the selection number while
performing the function.
Note: If youinsertedaninvalidorwrite-protectedtapecartridge,errorcode
v If thecopyoperationcompletessuccessfully,thetapedriverewindsand
unloads the tape, and exits maintenance mode.
C
7
appears in the SCD. The tape drive unloads the cartridge and exits
maintenance mode.
Operating the Drive 19
.
v If thecopyoperationfails,anerrorcodeappearsintheSCD.To determine
the error, locate the code inTable 9 on page 45. The tape drive unloads the
tape cartridge and exits maintenance mode.
Function Code 6: Run SCSI Wrap Test
Approximate Run Time = 10 seconds per loop
Number of Loops = This test runs until stopped by pressing the Unload Button.
Function Code
connector.
Note: This testrequiresthatthedrivebeterminatedbyeithertheterminatoron
the connector or at the end of the bus. Before you select this function,
disconnect the SCSI cable of the drive that is closest to the server. Then,
attach the SCSI wrap plug to that SCSI connector.
5.PressandholdtheUnloadButtonforthreeormoreseconds,thenreleaseitto
select the function. The drive automatically starts the test (one loop of which
lasts for less than one second).
v If noerrorisdetected,thetestwillloopandbeginagain.To stoptheloop,
press the Unload Button for one second and release. When the loop ends,
function code
drive then exits maintenance mode. Disconnect the SCSI wrap plug.
v If anerrorisdetected,theteststops,errorcode
determine the error, locate
the power off, then on again.
6
performs a check of the SCSI circuitry from and to the SCSI
0
temporarily appears in the Single-character Display. The
8
in Table 9 on page 45. To clear the error, turn
6
appears in the SCD. (If you
8
appears in the SCD. To
Function Code 7: Run RS-422 Wrap Test
This test causes the drive to perform a check of the circuitry from and to the LDI
or RS-422 connector.
Before selecting this function, attach an LDI or RS-422 wrap plug to the drive’s LDI
or RS-422 connector (in place of the LDI or RS-422 cable).
2.Withina1.5-secondinterval,press the Unload Button three times. The Status
Light becomes solid amber, which means that the drive is in maintenance
mode.
select the function.
erases all errors from the error code log. The tape drive exits maintenance
mode.
A
erases the contents of the error code log.
A
flashes in the SCD, followed by
9
appears in the SCD. (If you
A
appears in the SCD. (If you
0
. The tape drive
Function Code C: Insert Cartridge into Tape Drive
This function cannot be selected by itself, but is part of other maintenance
functions (such as Run Tape Drive Diagnostics and Create FMR Tape) that require
a tape cartridge to be inserted.
Function Code E: Test Cartridge & Media
Approximate Run Time = 15 minutes per loop
Total Number of Loops = 10
Function Code
its magnetic tape are acceptable.
The diagnostic loops ten times. To stop the diagnostic and exit maintenance mode,
press the Unload Button once to abort the test.
22 IBM400/800GBLTO3 Tape Drive User’s Guide
E
performs tests that determine whether a suspect cartridge and
Attention
When you perform this test, data on the suspect tape will be overwritten.
1.Placethedriveinmaintenancemode.Forinstructions,see“Entering
Maintenance Mode” on page 15.
2.PresstheUnloadButtononceperseconduntil
E
appears in the SCD. (If you
cycle past the desired code, press the Unload Button once per second until the
code reappears.)
select the function. The SCD changes to a flashing
C
.
4.Ensurethatthewrite-protectswitchonthesuspectcartridgeisoff,theninsert
the cartridge (or the tape drive exits maintenance mode). The SCD changes to
E
. The tape drive runs the tests.
v If noerrorisdetected,thetestwillloopandbeginagain.To stoptheloop,
press the Unload Button for one second and release. When the loop ends,
0
temporarily appears in the SCD. The drive rewinds the tape, unloads the
cartridge, and exits maintenance mode.
v If anerrorisdetectedtheteststops,
code could appear). To determine the error, locate
6
or
7
appears in the SCD (another
6
or
7
in Table 9 on
page 45. The drive unloads the tape cartridge, exits maintenance mode. To
clear the error, turn the power off, then on again.
Function Code F: Fast Read/Write Test
Approximate Run Time = 5 minutes
Total Number of Loops = 10
Function Code
to tape.
The diagnostic loops ten times. To stop the diagnostic and exit maintenance mode,
press the Unload Button once to abort the test.
Attention
For this test, insert only a scratch (blank) data cartridge or a cartridge that
may be overwritten. During the test, the drive overwrites the data on the
cartridge.
1.Placethedriveinmaintenancemode.Forinstructions,see“Entering
Maintenance Mode” on page 15.
2.PresstheUnloadButtononceperseconduntil
cycle past the desired code, press the Unload Button once per second until the
code reappears.)
F
performs tests to ensure that the drive can read from and write
drive exits maintenance mode). The SCD changes to a flashing
drive runs the tests.
Note: If youinsertedaninvalidorwrite-protectedtapecartridge,
in the SCD. The tape drive unloads the cartridge and exits maintenance
mode.
v If noerrorisdetected,thetestwillloopandbeginagain.To stoptheloop,
press the Unload Button for one second and release. When the loop ends,
temporarily appears in the SCD. The drive rewinds and unloads the tape,
partially ejects the cartridge, then exits maintenance mode. The solid amber
Status Light turns off.
v If anerrorisdetected,theStatusLightflashesamber,thetapedrivepostsan
error code to the SCD. To determine the error, locate the code in Table 9 on
page 45. The tape drive unloads the cartridge and exits maintenance mode.
To clear the error, turn the power off, then on again.
Function Code H: Test Head
Approximate Run Time = 10 minutes
C
.
F
. The tape
7
appears
0
Total Number of Loops = 10
Function Code
H
performs tests to ensure that the tape drive’s head and
tape-carriage mechanics work correctly.
The diagnostic loops ten times. To stop the diagnostic and exit maintenance mode,
press the Unload Button once to abort the test.
Attention
For this test, insert only a scratch (blank) data cartridge or a cartridge that
may be overwritten. During the test, the drive overwrites the data on the
cartridge.
1.Placethedriveinmaintenancemode.Forinstructions,see“Entering
Maintenance Mode” on page 15.
2.PresstheUnloadButtononceperseconduntil
H
appears in the SCD. (If you
cycle past the desired code, press the Unload Button once per second until the
code reappears.)
drive exits maintenance mode). The SCD changes to a flashing
C
.
H
. The tape
drive runs the tests.
24 IBM400/800GBLTO3 Tape Drive User’s Guide
v If noerrorisdetected,thetestwillloopandbeginagain.To stoptheloop,
press the Unload Button for one second and release. When the loop ends,
temporarily appears in the SCD. The drive rewinds the tape and unloads the
cartridge. The drive then exits maintenance mode.
v If anerrorisdetectedtheteststops,errorcode
determine the error, locate
5
in Table 9 on page 45. The drive unloads the
tape cartridge and exits maintenance mode. To clear the error, turn the power
off, then on again.
Function Code L: Load/Unload Test
Approximate Run Time = 3 seconds per loop
Total Number of Loops = 10
Function Code
The diagnostic loops ten times. To stop the diagnostic and exit maintenance mode,
press the Unload Button once to abort the test.
Attention
Even though no data is written during this test, it is recommended that you
use a blank (scratch) cartridge for this test.
L
tests the drive’s ability to load and unload a tape cartridge.
5
appears in the SCD. To
0
1.Placethedriveinmaintenancemode.Forinstructions,see“Entering
Maintenance Mode” on page 15.
2.PresstheUnloadButtononceperseconduntil
L
appears in the SCD. (If you
cycle past the desired code, press the Unload Button once per second until the
code reappears.)
drive exits maintenance mode). The SCD changes to a flashing
C
.
L
. The tape
drive runs the tests.
v If noerrorisdetected,thetestwillloopandbeginagain.To stoptheloop,
press the Unload Button for one second and release. When the loop ends,
temporarily appears in the SCD. The drive rewinds the tape and unloads the
cartridge. The drive then exits maintenance mode.
v If anerrorisdetectedtheteststops,
the error, locate
6
in Table 9 on page 45. The drive unloads the tape
6
appears in the SCD. To determine
cartridge and exits maintenance mode. To clear the error, turn the power off,
then on again.
0
Operating the Drive 25
Function Code P: Enable Post Error Reporting
When selected, deferred-check conditions are reported to the host. Therefore,
temporary errors are reported in the sense data. This selection is normally used as
a request from support personnel. Default is
U
(disabled).
1.Placethedriveinmaintenancemode.Forinstructions,see“Entering
Maintenance Mode” on page 15.
2.PressandholdtheUnloadButtonforthreesecondswhile
SCD. The SCD changes to
P
then exits maintenance mode.
U
appears in the
Function Code U: Disable Post Error Reporting
When selected, turns Post Error reporting off. Deferred-check conditions
(temporary errors) are NOT reported to Host (normal mode of drive operation).
Default is
1.Placethedriveinmaintenancemode.Forinstructions,see“Entering
Maintenance Mode” on page 15.
2.PressandholdtheUnloadButtonforthreesecondswhile
SCD. The SCD changes to
U
(disabled).
U
then exits maintenance mode.
P
appears in the
Updating Firmware
Attention:
When updating firmware, do not power-off the drive until the update is
complete, or the firmware may be lost.
Updatedrivefirmwareusing:
v Using Tapetool (recommended)
v The SCSI interface
v The LDI or RS-422 interface
v A field microcode replacement (FMR) tape cartridge
updatethefirmware,refer to the following sections.
To
Updating Firmware using Tapetool
Periodically check for updated levels of drive firmware by visiting the web at
http://www-307.ibm.com/pc/support/site.wss/document.do?Indocid=TAPEFILES.
The Tapetool file and instructions for use are included in this URL.
Updating Firmware through the SCSI Interface
When updating drive firmware by using the SCSI interface, the procedure varies,
depending on whether your server uses an IBM tape device driver or a non-IBM
tape device driver (such as a driver from Sun, Hewlett-Packard, or Microsoft®).
26 IBM400/800GBLTO3 Tape Drive User’s Guide
For instructions about updating firmware from a server that uses an IBM tape
device driver, refer to the IBM Ultrium Device Drivers Installation and User’s Guide.
To update firmware from a server that uses a non-IBM tape device driver, refer to
the documentation for that device.
Updating Firmware through the Library/Drive Interface
The drive includes a firmware update feature that allows a tape library to
download firmware to the drive by using the Library/Drive Interface (LDI) while
the drive performs normal host operations on logical unit number (LUN) 0 of the
SCSI Protocol Interface. The update typically takes 63 seconds and a maximum of
140 seconds. The command may be received by the SCSI interface or the LDI
(RS-422) interface.
Note: If aPower-onResetcommandisreceivedwhileacartridgeisloadedinthe
drive, the drive will respond with a Check Condition. It will not activate the
new code level until you cycle power, or until a Power-on Reset command is
received and the drive does not contain a cartridge.
ITDT SCSI Firmware Update, Dump Retrieval and Library/Drive
Test Tool
A newly designed tool, ITDT, is a tool with multiple functional capability and is a
very quick, convenient and efficient method for both drive and library firmware
updates. As a note, both drive and library dump retrievals can be performed by
the tool as well. Currently, the tool is very similar to the LTO-TDX drive only
firmware update and drive dump retrieval tool (explained in detail later on in the
Tape Drive Update firmware paragraph in this section).
Below are some of the capabilities of this tool:
1.FirmwareupdatecapabilityviaSCSItoallIBMLTOTape Drive and Tape
Library products.
library is online to the server/host where the tool resides, ITDT will
communicate with the drive through the library to load and unload a test
cartridge thereby exercising some library functions.
7.ThetoolscanstheSCSIbusandwillfindanddisplayforselectionallIBM
LTO devices. The tool will not display and allow for selection any non-IBM
device.
8.Eachfunctionhas″Help″selectionwhichexplainstherequired syntax as well
as a brief explanation of the particular function.
9.AReadmetextfilewillbepostedwiththe.exefileforathoroughexplanation
of initial tool download information from the web as well as explanation of
tool capabilities.
10.Thetooliscurrentlya″commandline″toolwithasimpleentrybykeyingin
the executable name, itdt, from the directory where the tool is located.
Operating the Drive 27
In the following firmware update sections which explain each method in detail,
only a brief mention of ITDT will be made since the Readme text file will more
fully explain tool usage.
The tool, LTO-TDX, is an alternative method for downloading LTO drive firmware
across the SCSI bus or fibre channel. In addition, this tool can be used to upload
LTO drive error dumps. The following information describes how to obtain the
tool and lists its capabilities.
1.ThetoolsupportsallIBMLTOGeneration1,Generation2,andGeneration3
SCSI and FC drives. The tool will not support any other manufacturer’s LTO
drive. The tool is available for three different operating systems:
v LTO-TDX_WinTool (for Windows operating systems)
v LTO-TDX_NWTool (for Netware operating systems)
v LTO-TDX_LxTool (for operating systems)
v Linux
2.Thetoolcanperformtwofunctions:
a.Downloadfirmwaretothedrive
b.Uploadadumpofthedrivefirmwarelogsfrom the drive to a computer
http://www.ibm.com/storage/support/lto/. Theinstallpackageoranexecutable
file will be placed on the host system in a location chosen by the user.
4.Whentheuseropenstheinstallpackage,hewillbepresentedwithalicense
agreement that he must accept to proceed with the install. The user will also
be presented with a license anytime the executable file is copied to another
location where the firmware or dump folders do not exist. The tool will detect
the missing folders at launch and present the user license, assuming that this
is the first launch of a new copy of the tool. There will also be a function that
allows the user to view the license at will when he starts the tool.
5.TheWindowsinstallpackagewillcreateadirectoryforthetoolontheuser’s
hard disk and place the executable file (the tool) in that directory. The install
package will also load the file into the Programs Menu accessed via the ″Start″
button and put an icon on the desktop of the Windows operating system. The
install package will perform a similar function on any other operating system
that has a similar structure.
6.SelectionoftheicononthedesktoporselectionofthetoolfromtheProgram
Menu will start the tool and create the ″LTO Firmware″ and ″LTO Dumps″
files in the directory with the executable tool file.
ASC/ASCQ of 82/83, the following wording is displayed: ″Bad Firmware
Detected. The firmware is the wrong type for your tape drive or the file is
corrupted.″ Verify that you are downloading the correct level of firmware then
repeat the procedure.
year, month, day, and seconds and contain the drive serial number. The first
dump file read has an ″A″ suffix. The second file produced has a ″B″ suffix.
3.TheTool will place the files that are created in the ″LTO Dumps″ folder in the
directory with the tool.
4.Thetoolcreatesthedumpfileswithafiletypeof.dmp.
Updating the Firmware with an FMR Tape Cartridge
Tip
After creating an FMR tape (see “Function Code 3: Create FMR Tape” on
page 18), the firmware of multiple drives can be updated with the same FMR
tape. After updating the drive firmware, unmake the FMR tape (see
“Function Code 8: Unmake FMR Tape” on page 21 ) and use it as a data
cartridge.
To updatethedrive’sfirmwarefromanFMRtapecartridge:
1.Ensurethatacartridgeisnotloadedinthedrive.
Operating the Drive 29
2.PlacethedriveinmaintenancemodebypressingtheUnloadButtonthree
times within a two seconds. The Status Light becomes solid amber, which
means that the drive is in maintenance mode.
3.PresstheUnloadButtononceperseconduntil
hold the button for three seconds. When
8
displays, then press and
C
flashes, the drive is waiting for a
cartridge.
4.InserttheFMRtapecartridge.
firmware from the cartridge, and the Status Light flashes amber. When the
All three generations of Ultrium data cartridges contain 1/2-inch, dual-coat,
metal-particle tape. The native data capacity of Ultrium data cartridges is as
follows:
v The Ultrium3cartridgehasanativedatacapacityof400GB(800GBat2:1
compression).
v The Ultrium2cartridgehasanativedatacapacityof200GB(400GBat2:1
compression).
v The Ultrium1cartridgehasanativedatacapacityof100GB(200GBat2:1
compression).
processingtapeinthecartridges,UltriumTape Drives use a linear,
When
serpentine recording format. The Ultrium 3 drive reads and writes data on 704
tracks, sixteen tracks at a time. The Ultrium 2 drive reads and writes data on 512
tracks, eight tracks at a time. The Ultrium 1 drive reads and writes data on 384
tracks, eight tracks at a time. The first set of tracks (sixteen for Ultrium 3; eight for
Ultrium 2 and 1) is written from near the beginning of the tape to near the end of
the tape. The head then repositions to the next set of tracks for the return pass.
This process continues until all tracks are written and the cartridge is full, or until
all data is written.
The cartridge door 2 protects the tape from contamination when the cartridge is
out of the drive. Behind the door, the tape is attached to a leader pin 3. When
the cartridge is inserted into the drive, a threading mechanism pulls the pin (and
tape) out of the cartridge, across the drive head, and onto a non-removable take-up
reel. The head can then read or write data from or to the tape.
The write-protect switch 4 prevents data from being written to the tape
cartridge. The label area 5 provides a location to place a label. The insertion
guide 6 is a large, notched area that prevents the cartridge from being inserted
incorrectly.
Both generations of the LTO Ultrium Data Cartridge have a nominal cartridge life
of 5000 load and unload cycles.
Cleaning Cartridge
With each drive, a specially labeled LTO Ultrium Cleaning Cartridge is supplied to
clean the drive heads. The drive itself determines when a head needs to be
cleaned. It alerts you by displaying
the head, insert the cleaning cartridge into the tape load compartment (see
“Inserting a Tape Cartridge” on page 13). The drive performs the cleaning
automatically. When the cleaning is finished, the drive ejects the cartridge.
Note: If acleaningcartridgeisinsertedwhenthedrivedoesnotneedtobe
cleaned or when the cartridge has expired, the drive will automatically eject
the cartridge.
C
on the Single-character Display. To clean
To remove a cleaning cartridge, see “Unload Button” on page 12.
The Cleaning Cartridges are valid for 50 uses.
32 IBM400/800GBLTO3 Tape Drive User’s Guide
Bar Code Label
A bar code label contains:
v A volume serial number (VOLSER) that is human-readable
v A bar code that the library can read
Table 4. Bar code label requirements for Ultrium tape drives and libraries
Ultrium Tape Drive/Library Bar Code Label Requirements
When read by a library’s bar code reader, the bar code identifies the cartridge’s
VOLSER to the library. The bar code also tells the library whether the cartridge is a
data cartridge or cleaning cartridge. In addition, the bar code includes the
two-character media-type identifier Lx, where x equals 1, 2, or 3. L identifies the
cartridge as an LTO cartridge. 1 indicates that the cartridge is the first generation
of its type; 2 indicates that the cartridge is the second generation of its type; 3
indicates that the cartridge is the third generation of its type. Figure 9 shows a
sample bar code label for the LTO Ultrium Tape Cartridge.
Tape cartridges can be ordered with the labels included or with custom labels. To
determine the complete specifications of the bar code and the bar code label,
contact your sales representative.
When attaching a bar code label to a tape cartridge, place the label only in the
recessed label area (4 ). A label that extends outside of the recessed area can
cause loading problems in the drive.
Attention: Do notplaceanytypeofmarkonthewhitespaceateitherendofthe
bar code. A mark in this area may prevent the library from reading the label.
TO123L3
L
a69i0082
Figure 9. Sample bar code label on the LTO Ultrium 3 Tape Cartridge. Thevolumeserialnumber(LTO123)andbar
codeareprintedonthelabel.
Guidelines for Using Bar Code Labels
Apply the following guidelines whenever using bar code labels:
v Do notreusealabelorreapplyausedlabeloveranexistinglabel.
Using Ultrium Media 33
v Before youapplyanewlabel,removetheoldlabelbyslowlypullingitata
right angle to the cartridge case.
v Use peel-cleanlabelsthatdonotleavearesidueafterbeingremoved.Ifthereis
glue residue on the cartridge, remove it by gently rubbing it with your finger.
Do not use a sharp object, water, or a chemical to clean the label area.
v Examine thelabelbeforeapplyingittothecartridge.Donotusethelabelifit
has voids or smears in the printed characters or bar code (a library’s inventory
operation will take much longer if the bar code label is not readable).
v Remove thelabelfromthelabelsheetcarefully.Donotstretchthelabelorcause
the edges to curl.
v Position the label within the recessed label area ( 5 in Figure 9 on page 33).
v With light finger pressure, smooth the label so that no wrinkles or bubbles exist
on its surface.
v Verify thatthelabelissmoothandparallel,andhasnoroll-uporroll-over.The
label must be flat to within 0.5 mm (0.02 in.) over the length of the label and
have no folds, missing pieces, or smudges.
v Do notplaceothermachine-readablelabelsonothersurfacesofthecartridge.
They may interfere with the ability of the drive to load the cartridge.
Write-Protect Switch
The position of the write-protect switch on the tape cartridge (1in Figure 10)
determines whether you can write to the tape. If the switch is set to the:
v The locked position
v The unlocked position (black void), data can be written to the tape.
If
(rather than manually setting the write-protect switch). This allows the server’s
software to identify a cartridge that no longer contains current data and is eligible
to become a scratch (blank) data cartridge. Do not write-protect scratch (blank)
cartridges; the tape drive will not be able to write new data to them.
If you must manually set the write-protect switch, slide it left or right to the
desired position.
1
A67E0026
Figure 10. Setting the write-protect switch
34 IBM400/800GBLTO3 Tape Drive User’s Guide
Repositioning or Reattaching a Leader Pin
Attention
Use a repaired tape cartridge only to recover data and move it to another
cartridge. Continued use of a repaired cartridge may void the warranties of
the drive and the cartridge.
clips or detaches from the tape, you must use the IBM Leader Pin Reattachment
Kit (part number 08L9129) to reposition or reattach it. (Do not reattach the pin if
you must remove more than seven meters (23 feet) of leader tape.) The sections
that follow describe each procedure.
Repositioning a Leader Pin
A leader pin that is improperly seated inside a cartridge can interfere with the
operation of the drive. Figure 11 shows a leader pin in the incorrect 1 and
correct 2 positions.
To place the leader pin in its proper position, you will need the following tools:
v Plastic or blunt-end tweezers
v Cartridge manual rewind tool (from Leader Pin Reattachment Kit, part number
08L9129)
Figure 11. Leader pin in the incorrect and correct positions. Thecartridgedoorisopenand
theleaderpinisvisibleinsidethecartridge.
To reposition the leader pin, perform the following steps.
copy any data onto a good cartridge immediately for possible data recovery.
Discard the mishandled cartridge.
36 IBM400/800GBLTO3 Tape Drive User’s Guide
Reattaching a Leader Pin
The first meter of tape in a cartridge is leader tape. Once the leader tape has been
removed there is a possibility of tape breakage. After reattaching the leader pin,
transfer data from the defective tape cartridge. Do not reuse the defective tape cartridge.
The Leader Pin Reattachment Kit contains three parts:
v Leader pin attach tool (1). A plastic brace that holds the cartridge door open.
v Cartridge manual rewind tool (2 ). A device that fits into the cartridge’s hub
and lets you wind the tape into and out of the cartridge.
v Pin supplies (3 ). LeaderpinsandC-clips.
Attention:
v Use onlytheIBMLeaderPinReattachmentKittoreattachtheleaderpintothe
tape. Other methods of reattaching the pin will damage the tape, the drive, or
both.
v Use thisprocedureonyourtapecartridgeonlywhentheleaderpindetaches
from the magnetic tape and you must copy the cartridge’s data onto another
cartridge. Destroy the damaged cartridge after you copy the data. This
procedure may affect the performance of the leader pin during threading and
unloading operations.
v Touch onlytheendofthetape.Touchingthetapeinanareaotherthantheend
can damage the tape’s surface or edges, which may interfere with read or write
reliability.
3
Figure 14. Leader Pin Reattachment Kit
1
2
A67E0042
Using Ultrium Media 37
The following procedure describes how to reattach a leader pin.
To reattach a leader pin by using the IBM Leader Pin Reattachment Kit:
1.Attachtheleaderpinattachtool1tothecartridge2sothatthetool’s
hook 3 latches into the cartridge’s door 4. Pull the tool back to hold the
door open, then slide the tool onto the cartridge. Open the tool’s pivot arm
5.
Figure 15. Attaching the leader pin attach tool to the cartridge. Toholdthecartridgedoor
open,hookthetoolintothedoorandpullthetoolback.
38 IBM400/800GBLTO3 Tape Drive User’s Guide
2.To findtheendofthetapeinsidethecartridge,attachthecartridgemanual
rewind tool 1 to the cartridge’s hub 2 by fitting the tool’s teeth between
the teeth of the hub. Turn the tool clockwise until you see the end of the tape
inside the cartridge. Then, slowly turn the rewind tool counterclockwise to
bring the tape edge toward the cartridge door 3.
3.Continuetoturntherewindtoolcounterclockwiseuntilapproximately13cm
(5 in.) of tape hangs from the cartridge door. If necessary, grasp the tape and
pull gently to unwind it from the cartridge.
4.Removetherewindtoolbypullingitawayfrom the cartridge. Set the tool
and the cartridge aside.
Figure 16. Winding the tape out of the cartridge. Turnthecartridgemanualrewindtool
Note: Use caretoensurethatthetapeiscenteredovertheleaderpin.Failure
to properly center the tape on the pin will cause the repaired cartridge
to fail. When the tape is properly centered, a 0.25-mm (0.01-in.) gap
exists on both sides of the pin.
leader pin so that the C-clip snaps onto the pin and the tape.
12.Swingthepivotarmopenandtrimtheexcesstape5sothatitisflushwith
the reattached leader pin 6.
13.Useyourfingerstoremovetheleaderpinfrom the cavity 3 in the leader
pin attach tool.
40 IBM400/800GBLTO3 Tape Drive User’s Guide
14.Usethecartridgemanualrewindtooltowindthetapebackintothecartridge
(wind the tape clockwise). Ensure that the leader pin is latched by the
pin-retaining spring clips on each end of the leader pin.
Use a repaired tape cartridge only to recover data and move it to another
cartridge. Continued use of a repaired cartridge may void the warranties of
the drive and the cartridge.
Disposing of Tape Cartridges
Under the current rules of the U.S. Environmental Protection Agency (EPA),
regulation 40CFR261, the LTO Ultrium Tape Cartridge is classified as
non-hazardous waste. As such, it may be disposed of in the same way as normal
office trash. These regulations are amended from time to time, and you should
review them at the time of disposal.
If your local, state, country (non-U.S.A.), or regional regulations are more
restrictive than EPA 40CFR261, you must review them before you dispose of a
cartridge. Contact your account representative for information about the materials
that are in the cartridge.
If a tape cartridge must be disposed of in a secure manner, you can erase the data
on the cartridge by using a high-energy ac degausser (use a minimum of 1200
oersted peak field over the entire space that the cartridge occupies). Degaussing
makes the cartridge unusable.
If you burn the cartridge and tape, ensure that the incineration complies with all
applicable regulations.
Ordering Media Supplies
Table 5 lists the cartridges and media supplies that you can order for the
400/800GB LTO3 Tape Drive.
Table 5. Ordering media supplies for the drive
Supply Item Method of Ordering
IBM TotalStorage LTO
Ultrium 400 GB Data
Cartridge
IBM TotalStorage LTO
Ultrium 200 GB Data
Cartridge (without bar
code label)
Order VOLSER labels
separately.
v http://www-307.ibm.com/pc/support/site.wss/document.do?Ind0cidMIGR-39931
v If you do not have Internet access, order the cartridge from any authorized IBM
Business Partner.
v Call 1-888-IBM-MEDIA.
v http://www-307.ibm.com/pc/support/site.wss/document.do?Ind0cidMIGR-39931
v If you do not have Internet access, order the cartridge from any authorized IBM
Business Partner or your IBM Sales Representative.
v Call 1-888-IBM-MEDIA.
Using Ultrium Media 41
Table 5. Ordering media supplies for the drive (continued)
Supply Item Method of Ordering
IBM TotalStorage LTO
Ultrium 200 GB Data
Cartridge (with bar code
label)
Bar code labels are
preapplied to cartridges.
v Order aspartnumber19P5887throughanIBM-authorizeddistributor(fortheclosest
distributor, visit the web at http://www.ibm.com/storage/media). Specify the VOLSER
characters that you want.
v If youdonothaveInternetaccess,orderthecartridgefromanyauthorizedIBM
Business Partner or your IBM Sales Representative. Specify the VOLSER characters that
you want.
v Call 1-888-IBM-MEDIA.SpecifytheVOLSERcharactersthatyouwant.
IBM LTO Ultrium 100
GB Data Cartridge
(without bar code label)
Order VOLSER labels
separately.
IBM LTO Ultrium 100
GB Data Cartridge (with
bar code label)
v http://www-307.ibm.com/pc/support/site.wss/document.do?Ind0cidMIGR-39931
v If you do not have Internet access, order the cartridge from any authorized IBM
Business Partner or your IBM Sales Representative by specifying Machine Type 3589
Model 003.
v Call 1-888-IBM-MEDIA.
v Order the cartridge from any authorized IBM Business Partner or your IBM Sales
Representative by specifying Machine Type 3589 Model 002. Specify the VOLSER
characters that you want.
Bar code labels are
preapplied to cartridges.
IBM TotalStorage LTO
Ultrium Cleaning
Cartridge (universal
cleaning cartridge for
use with Ultrium 1,
v http://www-307.ibm.com/pc/support/site.wss/document.do?Ind0cidMIGR-39931
v If you do not have Internet access, order the cartridge from any authorized IBM
Business Partner or your IBM Sales Representative.
v Call 1-888-IBM-MEDIA.
Ultrium 2, and Ultrium 3
drives; without bar code
label)
Order VOLSER labels
separately.
IBM TotalStorage LTO
Ultrium Cleaning
Cartridge (universal
cleaning cartridge for
use with Ultrium 1,
Ultrium 2, and Ultrium 3
drives; with bar code
label)
Bar code labels are
preapplied to cartridges.
Leader Pin
Reattachment Kit
v Order aspartnumber35L2087throughanIBM-authorizeddistributor(fortheclosest
distributor, visit the web at http://www.ibm.com/storage/media).
v If youdonothaveInternetaccess,orderthecartridgefromanyauthorizedIBM
Business Partner or your IBM Sales Representative.
v Call 1-888-IBM-MEDIA.
Order as part number 08L9129 through an IBM-authorized distributor (for the closest
distributor, visit the web at http://www.ibm.com/storage/media).
42 IBM400/800GBLTO3 Tape Drive User’s Guide
Ordering Bar Code Labels
The 400/800GB LTO2 Tape Drive does not require cartridge bar code labels.
However, if you use your data cartridges or cleaning cartridges in an IBM tape
library product, you may need cartridge bar code labels if your tape library
product requires them. Yo u can order these labels separately from the IBM Data
Cartridges and Cleaning Cartridges.
Yo u can order bar code labels directly from the authorized label suppliers in
Table 6.
Table 6. Authorized suppliers of custom bar code labels
In America In Europe and Asia
EDP/Colorflex
2550 W. Midway Blvd.
Broomfield, CO 80020
U. S. A.
Telephone: 800-522-3528
http://www.colorflex.com/
Dataware
P.O. Box 740947
Houston, TX 77274
U. S. A.
Telephone: 800-426-4844
http://www.datawarelabels.com/
NetC
P. O. Box 1067
Fairfield, CT 06825
U. S. A.
Telephone: 203-372-6382
http://www.netcllc.com/
EDP Europe, Ltd.
43 Redhills Road
South Woodham Ferrers
Chelmsford, Essex CM3 5UL
U. K.
Telephone: 44 (0) 1245-322380
NetC Europe Ltd
Town Farm Bungalow
The Pavement
North Curry
TA3 6LX
Somerset
U. K.
Telephone: 44 (0) 1823 49 1439
http://www.netclabels.co.uk
NetC Asia Pacific Pty Ltd
Locked Bag 1
Kenthurst
NSW 2156
Australia
Telephone: 61 (0) 2 4573 6556
http://www.netclabels.com.uk
Resolving Problems
If you encounter problems when running the drive, refer to the table below. If the
problem is not identified there, refer to “Methods of Receiving Errors and
Messages” on page 44. The color and condition of the Status Light may also
indicate a problem. For more information, see “Status Light” on page 11.
Table 7. Troubleshooting tips
If the problem is this.... Do this....
A code displays on the
Single-character Display (SCD) and
the Status Light flashes amber.
The drive detected an error or is directing you to an informational message.
See Table 9 on page 45.
Using Ultrium Media 43
Table 7. Troubleshooting tips (continued)
If the problem is this.... Do this....
The Status Light or SCD never turns
on.
The drive has no power. Check the power at the power source. Connect
power to the drive (see “Connect and Test Power to the Drive” on page 9). If
the problem persists, replace the drive.
The drive will not load a tape
cartridge.
One of the following has occurred:
v A tapecartridgeisalreadyinserted.To removethecartridge,pressthe
Unload Button. If the cartridge does not eject, turn off the power to the
drive, then turn it back on. After the Status Light becomes solid green,
press the Unload Button to eject the cartridge.
v The tapecartridgewasinsertedincorrectly.Toproperlyinsertacartridge,
see “Inserting a Tape Cartridge” on page 13.
v The tapecartridgemaybedefective.Insertanothertapecartridge.Ifthe
problem exists for multiple cartridges, the drive is defective. Replace the
drive.
v The drivehasnopower.Connectpowertothedrive(see“Connectand
Test Power to the Drive” on page 9).
The drive will not unload the tape
cartridge.
The tape cartridge is stuck or is broken. Press the Unload Button. If the
cartridge does not eject, turn off the power to the drive, then turn it back on
(note that the mid-tape recovery could take up to ten minutes to complete).
If the cartridge still does not eject, contact IBM Support.
The server received TapeAlert flags. See Appendix A. See Appendix A, “TapeAlert Flags,” on page 65.
The server reported SCSI problems
See “Fixing SCSI Bus Errors” on page 50.
(such as selection or command
time-outs, or parity errors).
The library reported an LDI or
RS-422 communication problem with
the drive.
The LDI or RS-422 circuitry may be defective. Run the LDI or RS-422 wrap
test (“Function Code 7: Run RS-422 Wrap Test” on page 20). If the test runs
successfully but the problem persists, refer to your library’s service
documentation.
Codes display on the SCD, but the
The drive is defective. Replace the drive.
Status Light does not turn on.
The drive does not respond to server
commands.
Press and hold the Unload Button on the drive for ten seconds to force a
drive dump. The drive will save the dump and then reboot to allow
communication to the drive to occur. Do not cycle power, as this will erase
the contents of the dump.
Methods of Receiving Errors and Messages
Use Table 8 as a guide for identifying error codes and message codes reported by
the drive, its enclosure (if applicable), or the server.
Note: The codesontheSingle-characterDisplay(SCD)havedifferentmeanings,
depending on whether they display during normal operations or while the
drive is in maintenance mode. Codes that occur during normal operations
are defined in Table 9 on page 45. Codes that occur while in maintenance
mode are defined in “Diagnostic and Maintenance Functions” on page 15.
Table 8. Methods of receiving errors and messages
If the error or message was
presented by.... Do this....
The enclosure’s display (if the drive
is enclosed in a library or autoloader)
44 IBM400/800GBLTO3 Tape Drive User’s Guide
Refer to the documentation for the enclosure.
Table 8. Methods of receiving errors and messages (continued)
If the error or message was
presented by.... Do this....
The drive’s SCD and the Status Light
flashes amber
The drive’s SCD and the Status Light
is solid amber
SCSI log sense data (such as
See “Error Codes and Messages.” To determine the meaning of Status Light
activity, see “Status Light” on page 11.
See “Diagnostic and Maintenance Functions” on page 15. To determine the
meaning of Status Light activity, see “Status Light” on page 11.
See “Error Codes and Messages.”
TapeAlert flags) and SCSI drive sense
data at the server console
Drive sense data sent to a library (if
the drive is enclosed in a library)
Refer to your library’s documentation, then see “Error Codes and
Messages.”
The drive’s error log See “Error Codes and Messages” and “Viewing the Drive Error Log” on
page 49.
Error Codes and Messages
The table below gives descriptions of the errors and messages that pertain to the
drive, and tells what to do when you receive them.
Attention: If thedrivedetectsapermanenterroranddisplaysanerrorcodeother
0
than
existing dump will be overwritten and data will be lost. After you force a drive
dump, do not turn off the power to the drive or you may lose the dump data.
, it automatically performs a drive dump. If you force a drive dump, the
Cooling problem. The tape drive detected that the recommended operating temperature was
exceeded. Perform one or more of the following actions:
v Ensure thatthecoolingfanisrotatingandisquiet.Ifnot,refertoyourenclosure
documentation.
v Remove any blockage that prevents air from flowing freely through the tape drive.
v Ensure that the operating temperature and airflow is within the specified range (see “Physical
Specifications” on page 69).
v If theoperatingtemperatureiswithinthespecifiedrangeandtheproblempersists,replacethe
Power problem. The tape drive detected that the externally supplied power is approaching the
specified voltage limits (the tape drive is still operating) or is outside the specified voltage limits
(the tape drive is not operating). Perform the following action:
Firmware problem. The tape drive determined that a firmware error occurred. Perform the
following action:
1.Collectadrivedumpfromoneofthefollowing:
Note: Do notforceanewdump;thetapedrivehasalreadycreatedone.
v Server’s SCSI interface by using a device driver utility or system tool
v Ultrium Tape Drive (to copy and read a drive dump, use “Function Code 5: Copy Drive
Firmware or tape drive problem. The tape drive determined that a firmware or tape drive
hardware failure occurred. Perform the following action:
1.Collectadrivedumpfromoneofthefollowing:
Note: Do notforceanewdump;onealreadyexists.
v Server’s SCSI interface by using a device driver utility or system tool
v Ultrium Tape Drive (to copy and read a drive dump, use “Function Code 5: Copy Drive
Dump” on page 19)
Powerthetapedriveoffandon,thenretrytheoperationthatproducedtheerror. The error
2.
code clears when you power-off the tape drive or place it in maintenance mode.
3.Iftheproblempersists,downloadnewfirmwareandretrytheoperation;ifnewfirmwareis
not available, replace the drive.
5
Tape drive hardware problem. The drive determined that a tape path or read/write error occurred.
To prevent damage to the drive or tape, the tape drive will not allow you to insert a cartridge if
the current cartridge was successfully ejected. The error code may clear when you cycle power to
the tape drive or place it in maintenance mode. If the problem persists, replace the drive.
Note: Copy thedrivedumptoflashmemorybeforereturningthedrive.Forinstructions,referto
“Function Code 5: Copy Drive Dump” on page 19.
Tape drive or media error. The tape drive determined that an error occurred, but it cannot isolate
the error to faulty hardware or to the tape cartridge. Perform the following action:
For Problems with Writing Data:
If the problem occurred while the tape drive was writing data to the tape, and if you know the
volume serial number (located on the cartridge label) of the tape cartridge that was loaded in the
drive when the problem occurred, retry the operation with a different cartridge:
v If theoperationsucceeds,theoriginalcartridgewasdefective.Copydatafromthedefective
cartridge and discard it.
v If theoperationfailsandanothertapedriveisavailable,insertthecartridgeintotheotherunit
and retry the operation.
– If the operation fails, discard the defective cartridge.
– If the operation succeeds, insert a scratch data cartridge into the first unit and run “Function
Code 1: Run Drive Diagnostics” on page 16.
- If the diagnostics fail, replace the tape drive.
- If the diagnostics succeed, the error was temporary.
the unit and run “Function Code 1: Run Drive Diagnostics” on page 16.
– If the diagnostics fail, replace the tape drive.
– If the diagnostics succeed, discard the cartridge.
If the problem occurred while the tape drive was reading data from the tape, and if you know the
volume serial number of the tape cartridge, perform one of the following procedures:
v If anothertapedriveisavailable,insertthecartridgeintotheotherunitandretrytheoperation:
– If the operation fails, discard the defective cartridge.
– If the operation succeeds, insert a scratch data cartridge into the first unit and run “Function
Code 1: Run Drive Diagnostics” on page 16:
- If the diagnostic fails, replace the tape drive.
- If the diagnostic succeeds, the error was temporary.
A high probability of media error. The tape drive determined that an error occurred because of a
faulty tape cartridge. Tr y another tape cartridge. If the problem occurs with multiple tape
cartridges, use the following procedure:
Attention: When youruntheTestCartridge&Mediadiagnostic,dataonthesuspecttapeis
overwritten. Use only a scratch data cartridge to run the test.
1.Ifpossible,runthetapecartridgeinadifferent tape drive. If the operation in the other unit
fails and
6
or
7
displays, replace the media. If the operation succeeds, run “Function Code E: Test Cartridge &
Media” on page 22.
v If the diagnostic fails, replace the media.
v If the diagnostic succeeds, clean the drive head (see “Cleaning the Drive Head” on page 14)
and run “Function Code 1: Run Drive Diagnostics” on page 16.
– If the drive diagnostic fails, replace the drive.
– If the drive diagnostic succeeds, perform the operation that produced the initial media
Tape drive or SCSI bus failure. The tape drive determined that a failure occurred in the tape
drive’s hardware or in the SCSI bus. The error code clears 10 seconds after the drive detected the
error or when you place the drive in maintenance mode.
9
Tape drive or RS-422 error. The tape drive determined that a failure occurred in the tape drive’s
hardware or in the RS-422 connection. Replace the tape drive. The error code clears 10 seconds
after the drive detected the error or when you place the tape drive in maintenance mode.
A
Tape drive hardware problem. The tape drive determined that a problem occurred which
degraded the operation of the tape drive, but it did not restrict continued use. If the problem
persists, replace the drive. The drive is usable, though the Single-character Display continues to
indicate an error and the Status Light flashes amber.
The error code may clear when you cycle power to the tape drive or place it in maintenance
mode.
b
No error or message is assigned. See error code
8
in this table.
C
The tape drive needs to be cleaned. Clean the tape drive. See “Cleaning the Drive Head” on page
14.
The error code clears when you clean the tape drive or place it in maintenance mode.
d
No error or message assigned. See error code
0
in this table.
The Unload Button is depressed. Verify that the button pushes freely.
48 IBM400/800GBLTO3 Tape Drive User’s Guide
Obtaining a Drive Dump
Yo u can obtain a drive dump by selecting a function code on the drive or by using
a device driver utility (or a system tool) on the server. The sections that follow
describe each method.
data cartridge that is not write-protected. After you insert the cartridge,
flashes and the drive writes the dump data to the scratch tape. When the
function is complete, the drive rewinds and unloads the tape.
To obtain a drive dump by using a device driver utility, determine whether your
server is installed with a utility that can read files from the server’s memory. If it
is, use that utility to obtain the drive dump.
For information about using IBM’s utility programs to obtain drive dumps, see the
IBMUltriumDeviceDriversInstallationandUser’sGuide.
Viewing the Drive Error Log
The drive keeps an error log that you can use to identify and correct errors. The
log contains the 10 most recent error codes, which appear (one at a time) on the
Single-character Display (SCD).
5.RefertoTable 9 on page 45 above to determine the meaning of the code and
the action to take.
6.PresstheUnloadButtontoviewthenexterror code. (The codes are ordered;
the most recent is presented first and the oldest (tenth) is presented last.)
9
appears in the SCD.
Using Ultrium Media 49
7.ContinuetopresstheUnloadButtonuntilthetenerrorcodeshavebeen
displayed. After you display the tenth error code, the drive automatically exits
maintenance mode.
To redisplay the error codes, repeat steps 1 through 7.
Resolving Problems Reported by the Server
The procedure for fixing SCSI bus errors varies, depending on whether the error is
consistent or intermittent, and whether your configuration contains single or
multiple drives. The sections that follow describe how to fix each type of error.
Fixing SCSI Bus Errors
Note: If youareusingaStorageAreaNetwork(SAN)DataGatewaytoconverta
drive with a SCSI interface to a Fibre Channel interface, ensure that the
problem is occurring between the SAN Data Gateway and the drive by
running the SCSI wrap test on the drive and running the SCSI loopback test
on the SAN Data Gateway. (To run the SCSI wrap test, see “Function Code
6: Run SCSI Wrap Test” on page 20; to run the SCSI loopback test, refer to
the section about that test in the IBM Storage Area Network Gateway Module Setup,Operator,andServiceGuide.)
3.RuntheSCSIwraptest(see“FunctionCode6:RunSCSIWrap Test” on page
20).
v If thetestfails,replacetheSCSIterminatorfirst,thentheSCSIcableandthe
interposer (if installed). Repeat the operation that caused the error. If you
replaced the SCSI terminator or SCSI cable and the problem persists, the
fault is with the server’s hardware or software. To isolate the cause of the
failure, refer to the server’s service documentation.
v If the test fails again, replace the drive.
v If the test is successful, refer to your enclosure documentation for additional
consistent error occurs in a configuration that has multiple drives on the SCSI bus,
you must determine if the problem exists with more than one drive. If the problem
is with all of the devices on the SCSI bus, the bus is stuck in a SCSI phase and
cannot change to another phase or the SCSI cable from the server to the first
device is defective.
3.Runadevicedriverutilitytodeterminewhethertheerrorwilloccur.
v If theerroroccurs,runtheSCSIwraptestonthefirstdrive(see“Function
Code 6: Run SCSI Wrap Test” on page 20).
– If the test runs successfully, replace the SCSI terminator first, then the
SCSI cable and the interposer (if installed) to the first drive. Repeat the
operation that caused the error. If you replaced the SCSI terminator or
50 IBM400/800GBLTO3 Tape Drive User’s Guide
SCSI cable and the problem persists, the fault is with the server’s
hardware or software. To isolate the cause of the failure, refer to the
server’s service documentation.
3.Isolatewhichcableiscausingtheproblembyreplacing one cable at a time and
running the operation that caused the error after each replacement. If the
problem persists after all cables have been replaced, the problem may be with
the drive.
4.Replacethedrive.Iftheproblempersists,theproblem is with your server.
Consult your server’s documentation.
server’s error logs to determine which drive is the source of the problem:
v If only one drive is reporting a SCSI failure, replace that drive.
v If multiple drives are reporting SCSI failures, the problem may be with the
terminator or the SCSI cables:
– Replace the terminator and run the operation that caused the error. If the
problem persists, the problem may be with the cables.
– Isolate which cable is causing the problem by replacing one cable at a time
and run the operation that caused the error after each replacement.
Using Ultrium Media 51
Resolving Media-Related Problems
To resolve problems that are related to media, the drive’s firmware includes:
v Test Cartridge&Mediadiagnosticthatverifieswhetherasuspectcartridgeand
its magnetic tape are acceptable for use.
v Statistical AnalysisandReportingSystem(SARS)toassistinisolatingfailures
between media and hardware. To determine the cause of failure, SARS uses the
cartridge performance history that is saved in the cartridge memory (CM) and
the drive performance history that is kept in the drive’s VPD (Vital Product
Data) area in NVRAM. Any failures that SARS detects are reported as TapeAlert
flags on the server
Attention
If you insert the IBM LTO Ultrium Data Cartridge into another
manufacturer’s drive, the SARS data in the cartridge memory may become
lost or invalid.
If you encounter a media-related problem, use the following procedure:
Attention
When you run the Test Cartridge & Media diagnostic, data on the suspect
tape is overwritten. Use only a scratch data cartridge to run the test.
other drive fails and
succeeds, run the Test Cartridge & Media diagnostic (see “Function Code E:
Test Cartridge & Media” on page 22).
2.IftheTest Cartridge & Media diagnostic fails, replace the media. If it runs
successfully, clean the drive and run the drive diagnostics (see “Cleaning the
Drive Head” on page 14 and “Diagnostic and Maintenance Functions” on page
15. If the drive diagnostics run successfully, perform the operation that
produced the initial media error.
Servicing the Drive
Manually Removing a Tape Cartridge
The purpose of this section is to assist you in determining the condition of the
cartridge or the magnetic tape and to direct you to the procedure you must follow
to remove the cartridge.
6
7
or
displays, replace the media. If the operation
52 IBM400/800GBLTO3 Tape Drive User’s Guide
Attention
v Before usingthisprocedure,youmusthaveexhaustedallothermeansof
removing the tape cartridge from the drive. Use this procedure only if you
cannot remove the tape cartridge by using any other means.
data. If the cartridge contains sensitive data that cannot leave the site,
inform the customer that certain failure conditions diagnostics will be
performed to test the drive for continued use.
vThe followingremovalprocedures can destroycustomerdata!Use extreme
care when handling or removing the customer’s tape cartridges to
minimize tape damage and lost data.
vDO NOTTOUCH the magnetictapeortapepath.Bothareextremely
sensitive to the oil and salt from your skin. Use clean, lint-free gloves when
working around magnetic tape or the tape path components.
v Electrostatic-sensitive components: Consider using an ESD Kit.
v After you remove the tape cartridge, advise the customer to copy the data
to another cartridge and to remove this tape cartridge from service.
v Do not use power tools or magnetic tools to perform this procedure.
v To avoid contamination and electrostatic-discharge damage to the drive,
never touch the head or electronic components inside the drive.
v If youcannotremovethecartridgefromthedriveusingthefollowing
procedures, contact your next level of support.
Before You Begin
1.Ifyouhavenotalreadydoneso,attempttoremovethecartridgewiththe
device power ON and using library manager, a host application, or the Unload
Button.
2.Ifyouhavenotalreadydoneso,attempttoremovethecartridgebypower
cycling the drive. Look for the drive to attempt a mid-tape recovery.
Note: It cantakeaslongasfiveminutesforthecartridgetorewindand
unload.
3.Ifthecartridgeunloads,informtheoperatorthatthecartridgeisunloaded.If
the cartridge does not unload, continue with this procedure.
Recommended Tools
v 2.5 mm offset hex wrench (do not use magnetized wrench)
v #1 Phillips screwdriver
v ESD Kit
v Flashlight (optional)
v #1 Flathead screwdriver (optional)
tape appears to be on the supply reel (inside the cartridge) and very
little or no tape appears to be on the take up reel. The leader block is
positioned in the take up reel. Return the drive after the procedure is
completed.
retention spring clips click into place. If you do not hear the click,
continue rolling until the threader motor worm gear 4 stops. The
LBA is in the correct position.
Note: Be suretokeeptensiononthetapeastheLBAisdrawninto
the cartridge by using a hex wrench as shown in the figure
above.
mechanism gear 6 counterclockwise. This moves the LBA out of the
cartridge and past the read/write head. Stop this rotation when the
LBA is near the tape guide roller nearest the rear of the drive 1.
cover. Insert a 2.5 mm offset hex wrench through the bottom cover
access hole and into the reel motor axle. begin spooling tape back into
the cartridge by turning the hex wrench clockwise.
Figure 23. Using hex wrench to rewind tape into cartridge
__Step7.Turn the supply reel clockwise, carefully guiding the mended portion
__Step9.Allowthedrivetoperformmid-taperecovery. This takes several
__Step10.Test the drive (see “Function Code 1: Run Drive Diagnostics” on page
58 IBM400/800GBLTO3 Tape Drive User’s Guide
1
a82ru008
of the tape to wind around the hub of the supply reel located inside
the cartridge. Continue spooling into the cartridge until the tape is
taut. The tape must remain within the flanges of the tape guiding
rollers. Ensure that you do not stretch the tape.
“Beginning Procedure” on page 53.
minutes. When this activity completes, the cartridge ejects
automatically.
16) to determine if it should be replaced.
Tape Tangled along Tape Path
__Step1.Carefullypulloutexcesstapeanduntangle.
Note: If youfindthetapetobebroken,gotooneofthefollowing
appropriate procedures:
v “Tape Spooled off Supply Reel” on page 55
v “Tape Pulled from or Broken near Leader Pin” on page 56
you should hear the LBA retention spring clips click into place. If you
do not hear the click, continue rolling until the threader motor worm
gear 4 stops. The LBA is in the correct position.
Note: Be suretokeeptensiononthetapeastheLBAisdrawninto
mechanism gear 6 counterclockwise. This moves the LBA out of the
cartridge and past the read/write head. Stop this rotation when the
LBA is near the tape guide roller nearest the rear of the drive shown
as 1 .
you should hear the LBA retention spring clips click into place. If you
do not hear the click, continue rolling until the threader motor worm
gear 4 stops. The LBA is in the correct position.
Note: Be suretokeeptensiononthetapeastheLBAisdrawninto
mechanism gear 6 counterclockwise. This moves the LBA out of the
cartridge and past the read/write head. Stop this rotation when the
LBA is near the tape guide roller nearest the rear of the drive shown
as 1 .
__Step13.Refertotheappropriateprocedure to install the new drive and return
the failed drive.
64 IBM400/800GBLTO3 Tape Drive User’s Guide
Appendix A. TapeAlert Flags
TapeAlert is a patented technology and standard of the American National
Standards Institute (ANSI) that defines conditions and problems that are
experienced by tape drives. The technology enables a server to read TapeAlert
flags from a tape drive through the SCSI or Library/Drive Interface (LDI or RS-422
interface). The server reads the flags from Log Sense Page 0x2E. This appendix lists
the TapeAlert flags that are supported by the IBM TotalStorage Ultrium Tape
Drive.
Table 10. Supported TapeAlert Flags
Flag
Number
3 03h Hard error Set for any unrecoverable read,
4 04h Media Set for any unrecoverable read,
5 05h Read failure Set for any unrecoverable read
6 06h Write failure Set for any unrecoverable write
8 08h Not data grade Set when severe servo errors
9 09h Write protect Set when the drive detects that
10 0Ah No removal Set when the drive receives an
11 0Bh Cleaning media Set when you load a cleaning
12 0Ch Unsupported format Set when you load an
Flag
Parameter
(in hex)
Flag Description Action Required
write, or positioning error. (This
flag is set in conjunction with
flags 4, 5, or 6.)
write, or positioning error that is
due to a faulty tape cartridge.
error where isolation is uncertain
and failure could be due to a
faulty tape cartridge or to faulty
drive hardware.
or positioning error where
isolation is uncertain and failure
could be due to a faulty tape
cartridge or to faulty drive
hardware.
occur while loading a tape
cartridge.
the tape cartridge is
write-protected.
UNLOAD command after the
server prevented the tape
cartridge from being removed.
cartridge into the drive.
unsupported cartridge type into
the drive or when the cartridge
format has been corrupted.
See the Action Required column
for Flag 4, 5, or 6 in this table.
Replace the tape cartridge.
If Flag 4 is also set, the cartridge
is defective. Replace the tape
cartridge. If Flag 4 is not set, see
error code 6 in Table 9 on page
45.
If Flag 9 is also set, make sure
that the write-protect switch is
set so that data can be written to
the tape. If Flag 4 is also set, the
cartridge is defective. Replace
the tape cartridge. If Flag 4 is
not set, see error code 6
inTable 9 on page 45.
Replace the tape cartridge. If this
error occurs with multiple tapes,
see error code 6 inTable 9 on
page 45.
Make sure that the cartridge’s
write-protect switch is set so that
the drive can write data to the
tape.
Refer to the documentation for
your server’s operating system.
Set when a cartridge memory
(CM) failure is detected on the
loaded tape cartridge.
16 10h Forced eject Set when you manually unload
the tape cartridge while the
drive was reading or writing.
18 12h Tape directory
corrupted in the
cartridge memory
Set when the drive detects that
the tape directory in the
cartridge memory has been
corrupted.
20 14h Clean now Set when the drive detects that it
needs cleaning.
21 15h Clean periodic Set when the drive detects that it
needs routine cleaning.
22 16h Expired clean Set when the drive detects a
cleaning cartridge that has
expired.
23 17h Invalid cleaning tape Set when the drive expects a
cleaning cartridge and the
loaded cartridge is not a
cleaning cartridge.
30 1Eh Hardware A Set when a hardware failure
occurs which requires that you
reset the drive to recover.
31 1Fh Hardware B Set when the drive fails its
internal self tests.
32 20h Interface Set when the drive detects a
problem with the SCSI or LDI
(RS-422) interface.
33 21h Eject media Set when a failure occurs that
requires you to unload the
cartridge from the drive.
34 22h Download fail Set when an FMR image is
unsuccessfully downloaded to
the drive via the SCSI interface.
36 24h Drive temperature Set when the drive’s temperature
sensor indicates that the drive’s
temperature is exceeding the
recommended temperature of
the enclosure (see “Physical
Specifications” on page 69).
Replace the cartridge. If this
error occurs on multiple tapes,
see error code 6 in “Error Codes
and Messages” on page 45.
No action required.
Re-read all data from the tape to
rebuild the tape directory.
Clean the drive.
Clean the tape drive as soon as
possible. The drive can continue
to operate, but you should clean
the drive soon.
Replace the cleaning cartridge.
Use a valid cleaning cartridge.
If resetting the drive does not
recover the error, use the error
code from the single-character
display, library user interface, or
SCSI drive sense data.
Use the error code on the
single-character display, library
user interface, or SCSI drive
sense data.
Locate error code 8 or 9 in
“Error Codes and Messages” on
page 45.
Unload and reload the tape
cartridge.
Ensure that it is the correct
image. Download the FMR
image again.
See error code 1 in “Error Codes
and Messages” on page 45.
66 IBM400/800GBLTO3 Tape Drive User’s Guide
Table 10. Supported TapeAlert Flags (continued)
Flag
Number
Flag
Parameter
(in hex)
Flag Description Action Required
37 25h Drive voltage Set when the drive detects that
the externally supplied voltages
are either approaching the
specified voltage limits or are
outside the voltage limits (see
“Physical Specifications” on page
69).
39 27h Diagnostics required Set when the drive detects a
failure that requires diagnostics
to isolate the problem.
51 33h Tape directory invalid
at unload
Set when the tape directory on
the tape cartridge that was
previously unloaded is
corrupted. The file-search
performance is degraded.
52 34h Tape system area
write failure
Set when the tape cartridge that
was previously unloaded could
not write its system area
successfully.
53 35h Tape system area read
failure
Set when the tape system area
could not be read successfully at
load time.
See error code 2 in “Error Codes
and Messages” on page 45.
See error code 6 in “Error Codes
and Messages” on page 45.
Rebuild the tape directory by
reading all the data
Copy the data to another tape
cartridge, then discard the old
cartridge.
Copy the data to another tape
cartridge, then discard the old
cartridge.
Appendix A. TapeAlert Flags 67
68 IBM400/800GBLTO3 Tape Drive User’s Guide
Appendix B. Specifications
The sections below give the physical, power, and environmental specifications for
the drive.
Physical Specifications
Specification Measurement
Width 146.0 mm (5.75 in.) without bezel
148.3 mm (5.84 in.) with bezel
Length 205.5 mm (8.09 in.) without bezel
210.5 mm (8.29 in.) with bezel
Height 82.5 mm (3.25 in.) without bezel
84.8 mm (3.34 in.) with bezel
Weight (without a cartridge) 3 kg (6 lb 10 oz)
Power Specifications
Power Supply 5 V dc 12 V dc
Tolerance 10% 10%
Voltage Ripple/Noise
60 mV pp 125 mV pp
(50 Hz - 20 MHz)
Minimum Supply Current (steady state) 1.3 A 0.2 A
Maximum Supply Current (steady state) 3.0 A 1.1 A
Peak Supply Current (instantaneous power by power
3.3 A for 100 ms (15 W) 4.50 A for 2 ms (49.20 W)
supply)
Power Measurements Ultra-160 SCSI drive
Idle Mode (no cartridge) 10W
Idle Mode (Cartridge loaded) 12W
Reading and Writing (@5.46 m/s) 28W
Environmental Specifications
Environmental Factor
Drive temperature
Relative humidity
(noncondensing)
We t bulb temperature
Note: Measured in front of the bezel, near the air intake area (refer to Figure 4 on page 6).
Maximum altitude 3048 m (10,000 ft) for operating and storage
12192 m (40,000 ft) for shipping
Extraction force 250 to 750 gms-force
70 IBM400/800GBLTO3 Tape Drive User’s Guide
Appendix C. Service and Support
The following information describes the technical support that is available for your
product, during the warranty period or throughout the life of the product. Refer to
your IBM Statement of Limited Warranty for a full explanation of IBM warranty
terms.
Online technical support
Online technical support is available during the life of your product through the
Personal Computing Support We b site at http://www.ibm.com/pc/support.
During the warranty period, assistance for replacement or exchange of defective
components is available. In addition, if your IBM option is installed in an IBM
computer, you might be entitled to service at your location. Your technical support
representative can help you determine the best alternative.
Telephone technical support
Installation and configuration support through the IBM Support Center will be
withdrawn or made available for a fee, at IBM’s discretion, 90 days after the option
has been withdrawn from marketing. Additional support offerings, including
step-by-step installation assistance, are available for a nominal fee.
To assist the technical support representative, have available as much of the
following information as possible:
v Option name
v Option number
v Proof of purchase
v Computer manufacturer, model, serial number (if IBM), and manual
v Exact wording of the error message (if any)
v Description of the problem
v Hardware and software configuration information for your system
If
to walk you through the problem during the call.
For the support telephone number and support hours by country, refer to the
following table. If the number for your country or region is not listed, contact your
IBM reseller or IBM marketing representative. Response time may vary depending
on the number and nature of the calls received.
For a list of Service and Support phone numbers, see “Worldwide telephone list”
on page 88. Phone numbers are subject to change without notice. For the most
current phone numbers, go to www.ibm.com/pc/support and click Support phone
list.
Appendix D. IBM Statement of Limited Warranty Z125-4753-08
04/2004
Part 1 - General Terms
This Statement of Limited Warranty includes Part 1 - General Terms, Part 2 Country-unique Terms, and Part 3 - Warranty Information. The terms of Part 2 replace or
modify those of Part 1. The warranties provided by IBM in this Statement of Limited
Warranty apply only to Machines you purchase for your use, and not for resale. The term
″Machine″ means anIBMmachine,itsfeatures,conversions,upgrades,elements,or
accessories, or any combination of them. The term ″Machine″ does not include any software
programs, whether pre-loaded with the Machine, installed subsequently or otherwise.
Nothing in this Statement of Limited Warranty affects any statutory rights of
consumers that cannot be waived or limited by contract.
What this Warranty Covers
IBM warrants that each Machine 1) is free from defects in materials and workmanship and
2) conforms to IBM’s Official Published Specifications (″Specifications″) which are
available on request. The warranty period for the Machine starts on the original Date of
Installation and is specified in Part 3 - Warranty Information. The date on your invoice or
sales receipt is the Date of Installation unless IBM or your reseller informs you otherwise.
Many features, conversions, or upgrades involve the removal of parts and their return to
IBM. A part that replaces a removed part will assume the warranty service status of the
removed part. Unless IBM specifies otherwise, these warranties apply only in the country
or region in which you purchased the Machine.
THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE
ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED,
INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR
CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. SOME STATES OR JURISDICTIONS DO NOT ALLOW THE
EXCLUSION OF EXPRESS OR IMPLIED WARRANTIES, SO THE ABOVE
EXCLUSION MAY NOT APPLY TO YOU. IN THAT EVENT, SUCH
WARRANTIES ARE LIMITED IN DURATION TO THE WARRANTY PERIOD.
NO WARRANTIES APPLY AFTER THAT PERIOD. SOME STATES OR
JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN
IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT
APPLY TO YOU.
What this Warranty Does not Cover
This warranty does not cover the following:
vany softwareprograms,whetherpre-loadedorshippedwiththeMachine,or
capacity or capability, other than that authorized by IBM in writing), accident,
modification, unsuitable physical or operating environment, or improper
maintenance by you;
v failure caused by a product for which IBM is not responsible; and
v any non-IBM products, including those that IBM may procure and provide with
IBM does not warrant uninterrupted or error-free operation of a Machine.
Any technical or other support provided for a Machine under warranty, such as
assistance with "how-to" questions and those regarding Machine set-up and
installation, is provided WITHOUT WARRANTIES OF ANY KIND.
How to Obtain Warranty Service
If the Machine does not function as warranted during the warranty period, contact
IBM or your reseller to obtain warranty service. If you do not register the Machine
with IBM, you may be required to present proof of purchase as evidence of your
entitlement to warranty service.
What IBM Will Do to Correct Problems
When you contact IBM for service, you must follow the problem determination
and resolution procedures that IBM specifies. An initial diagnosis of your problem
can be made either by a technician over the telephone or electronically by access to
an IBM website.
The type of warranty service applicable to your Machine is specified in Part 3 Warranty Information.
Yo u are responsible for downloading and installing designated Machine Code
(microcode, basic input/output system code (called ″BIOS″), utility programs,
device drivers, and diagnostics delivered with an IBM Machine ) and other
software updates from an IBM Internet Web site or from other electronic media,
and following the instructions that IBM provides.
If your problem can be resolved with a Customer Replaceable Unit (″CRU″) (e.g.,
keyboard, mouse, speaker, memory, hard disk drive), IBM will ship the CRU to
you for you to install.
If the Machine does not function as warranted during the warranty period and
your problem cannot be resolved over the telephone or electronically, through your
application of Machine Code or software updates, or with a CRU, IBM or your
reseller, if approved by IBM to provide warranty service, will either, at its
discretion, 1) repair it to make it function as warranted, or 2) replace it with one
that is at least functionally equivalent. If IBM is unable to do either, you may
return the Machine to your place of purchase and your money will be refunded.
IBM or your reseller will also manage and install selected engineering changes that
apply to the Machine.
Exchange of a Machine or Part
When the warranty service involves the exchange of a Machine or part, the item
IBM or your reseller replaces becomes its property and the replacement becomes
yours. Yo u represent that all removed items are genuine and unaltered. The
replacement may not be new, but will be in good working order and at least
functionally equivalent to the item replaced. The replacement assumes the
warranty service status of the replaced item.
Your Additional Responsibilities
Before IBM or your reseller exchanges a Machine or part, you agree to remove all
features, parts, options, alterations, and attachments not under warranty service.
Yo u also agree to:
74 IBM400/800GBLTO3 Tape Drive User’s Guide
1.ensurethattheMachineisfreeofanylegalobligationsorrestrictionsthat
prevent its exchange;
2.obtainauthorizationfromtheownertohaveIBMoryourresellerservicea
Machine that you do not own; and
Data) is deleted from the Machine (to the extent technically possible), (b) allow
IBM, your reseller or an IBM supplier to process on your behalf any remaining
Personal Data as IBM or your reseller considers necessary to fulfill its
obligations under this Statement of Limited Warranty (which may include
shipping the Machine for such processing to other IBM service locations around
the world), and (c) ensure that such processing complies with any laws
applicable to such Personal Data.
Limitation
ofLiability
IBM is responsible for loss of, or damage to, your Machine only while it is 1) in
IBM’s possession or 2) in transit in those cases where IBM is responsible for the
transportation charges.
Neither IBM nor your reseller are responsible for any of your confidential,
proprietary or personal information contained in a Machine which you return to
IBM for any reason. Yo u should remove all such information from the Machine
prior to its return.
Circumstances may arise where, because of a default on IBM’s part or other
liability, you are entitled to recover damages from IBM. In each such instance,
regardless of the basis on which you are entitled to claim damages from IBM
(including fundamental breach, negligence, misrepresentation, or other contract or
tort claim), except for any liability that cannot be waived or limited by applicable
laws, IBM is liable for no more than
1.damagesforbodilyinjury(includingdeath)anddamagetorealpropertyand
tangible personal property; and
2.theamountofanyotheractualdirectdamages,uptothecharges(ifrecurring,
12 months’ charges apply) for the Machine that is subject of the claim. For
purposes of this item, the term ″Machine″ includes Machine Code and Licensed
Internal Code (″LIC″).
limitalsoappliestoIBM’ssuppliersandyourreseller. It is the maximum for
This
which IBM, its suppliers, and your reseller are collectively responsible.
UNDER NO CIRCUMSTANCES IS IBM, ITS SUPPLIERS OR RESELLERS
LIABLE FOR ANY OF THE FOLLOWING EVEN IF INFORMED OF THEIR
POSSIBILITY: 1) THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES
(OTHER THAN THOSE UNDER THE FIRST ITEM LISTED ABOVE); 2) LOSS
OF, OR DAMAGE TO, DATA; 3) SPECIAL, INCIDENTAL, OR INDIRECT
DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES; OR 4)
LOST PROFITS, BUSINESS REVENUE, GOODWILL OR ANTICIPATED
SAVINGS. SOME STATES OR JURISDICTIONS DO NOT ALLOW THE
EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY
TO YOU. SOME STATES OR JURISDICTIONS DO NOT ALLOW
Appendix D. IBM Statement of Limited Warranty Z125-4753-08 04/2004 75
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE
ABOVE LIMITATION MAY NOT APPLY TO YOU.
Governing Law
Both you and IBM consent to the application of the laws of the country in which
you acquired the Machine to govern, interpret, and enforce all of your and IBM’s
rights, duties, and obligations arising from, or relating in any manner to, the
subject matter of this Statement of Limited Warranty, without regard to conflict of
law principles.
THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND YOU MAY
ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR
JURISDICTION TO JURISDICTION.
Jurisdiction
All of our rights, duties, and obligations are subject to the courts of the country in
which you acquired the Machine.
Part 2 - Country-unique Terms
AMERICAS
ARGENTINA
Jurisdiction: The following is added after the first sentence:
Any litigation arising from this Statement of Limited Warranty will be settled
exclusively by the Ordinary Commercial Court of the city of Buenos Aires.
BOLIVIA
Jurisdiction:
Thefollowingisaddedafterthefirstsentence:
Any litigation arising from this Statement of Limited Warranty will be settled
exclusively by the courts of the city of La Paz.
BRAZIL
Jurisdiction:
Thefollowingisaddedafterthefirstsentence:
Any litigation arising from this Agreement will be settled exclusively by the court
of Rio de Janeiro, RJ.
CHILE
Jurisdiction:
Thefollowingisaddedafterthefirstsentence:
Any litigation arising from this Statement of Limited Warranty will be settled
exclusively by the Civil Courts of Justice of Santiago.
COLOMBIA
Jurisdiction:
Thefollowingisaddedafterthefirstsentence:
Any litigation arising from this Statement of Limited Warranty will be settled
exclusively by the Judges of the Republic of Colombia.
EQUADOR
Jurisdiction:
Any litigation arising from this Statement of Limited Warranty will be settled
exclusively by the Judges of Quito.
MEXICO
Jurisdiction: The following is added after the first sentence:
Any litigation arising from this Statement of Limited Warranty will be settled
exclusively by the Federal Courts of Mexico City, Federal District.
76 IBM400/800GBLTO3 Tape Drive User’s Guide
Thefollowingisaddedafterthefirstsentence:
PARAGUAY
Jurisdiction: The following is added after the first sentence:
Any litigation arising from this Statement of Limited Warranty will be settled
exclusively by the courts of the city of Asuncion.
PERU
Jurisdiction: The following is added after the first sentence:
Any litigation arising from this Statement of Limited Warranty will be settled
exclusively by the Judges and Tribunals of the Judicial District of Lima, Cercado.
LimitationofLiability:The followingisaddedattheendofthissection:In accordance
with Article 1328 of the Peruvian Civil Code the limitations and exclusions
specified in this section will not apply to damages caused by IBM’s willful
misconduct (″dolo″) or gross negligence (″culpa inexcusable″).
URUGUAY
Jurisdiction: The following is added after the first sentence:
Any litigation arising from this Statement of Limited Warranty will be settled
exclusively by the City of Montevideo Court’s Jurisdiction.
VENEZUELA
Jurisdiction:
Thefollowingisaddedafterthefirstsentence:
Any litigation arising from this Statement of Limited Warranty will be settled
exclusively by the Courts of the Metropolitan Area Of the City of Caracas.
NORTH AMERICA
How to Obtain Warranty Service: The following is added to this Section:
To obtain warranty service from IBM in Canada or the United States, call
1-800-IBM-SERV (426-7378).
CANADA
Limitation of Liability: The following replaces item 1 of this section:
1. damages for bodily injury (including death) or physical harm to real property
and tangible personal property caused by IBM’s negligence; and
GoverningLaw: The followingreplaces"lawsofthecountryinwhichyouacquiredthe
Machine" in the first sentence:
laws in the Province of Ontario.
UNITED STATES
Governing Law: The following replaces "laws of the country in which you acquired the
Machine" in the first sentence:
laws of the State of New York.
ASIA PACIFIC
AUSTRALIA
What this Warranty Covers: The following paragraph is added to this Section:
The warranties specified in this Section are in addition to any rights you may have
under the Trade Practices Act 1974 or other similar legislation and are only limited
to the extent permitted by the applicable legislation.
Limitation of Liability: The following is added to this Section:
Where IBM is in breach of a condition or warranty implied by the Trade Practices
Act 1974 or other similar legislation, IBM’s liability is limited to the repair or
Appendix D. IBM Statement of Limited Warranty Z125-4753-08 04/2004 77
replacement of the goods or the supply of equivalent goods. Where that condition
or warranty relates to right to sell, quiet possession or clear title, or the goods are
of a kind ordinarily acquired for personal, domestic or household use or
consumption, then none of the limitations in this paragraph apply.
GoverningLaw: The followingreplaces"lawsofthecountryinwhichyouacquiredthe
Machine" in the first sentence:
laws of the State or Territory.
CAMBODIA AND LAOS
Governing Law: The following replaces "laws of the country in which you acquired
the Machine" in the first sentence:
laws of the State of New York, United States of America.
CAMBODIA, INDONESIA, AND LAOS
Arbitration: The following is added under this heading:
Disputes arising out of or in connection with this Statement of Limited Warranty
shall be finally settled by arbitration which shall be held in Singapore in
accordance with the Arbitration Rules of Singapore International Arbitration Center
(″SIAC Rules″) then in effect. The arbitration award shall be final and binding for
the parties without appeal and shall be in writing and set forth the findings of fact
and the conclusions of law.
The number of arbitrators shall be three, with each side to the dispute being
entitled to appoint one arbitrator. The two arbitrators appointed by the parties
shall appoint a third arbitrator who shall act as chairman of the proceedings.
Vacancies in the post of chairman shall be filled by the president of the SIAC.
Other vacancies shall be filled by the respective nominating party. Proceedings
shall continue from the stage they were at when the vacancy occurred.
If one of the parties refuses or otherwise fails to appoint an arbitrator within 30
days of the date the other party appoints its, the first appointed arbitrator shall be
the sole arbitrator, provided that the arbitrator was validly and properly
appointed.
All proceedings shall be conducted, including all documents presented in such
proceedings, in the English language. The English language version of this
Statement of Limited Warranty prevails over any other language version.
HONG KONG S.A.R. OF CHINA AND MACAU S.A.R. OF CHINA
Governing Law: The following replaces "laws of the country in which you acquired
the Machine" in the first sentence:
laws of Hong Kong Special Administrative Region of China.
INDIA
Limitation of Liability: The following replaces items 1 and 2 of this Section:
1.liabilityforbodilyinjury(includingdeath)ordamagetorealpropertyand
tangible personal property will be limited to that caused by IBM’s negligence;
and
2.astoanyotheractualdamagearisinginanysituationinvolving
nonperformance by IBM pursuant to, or in any way related to the subject of
this Statement of Limited Warranty, the charge paid by you for the individual
Machine that is the subject of the claim. For purposes of this item, the term
"Machine" includes Machine Code and Licensed Internal Code ("LIC").
78 IBM400/800GBLTO3 Tape Drive User’s Guide
Arbitration: The following is added under this heading
Disputes arising out of or in connection with this Statement of Limited Warranty
shall be finally settled by arbitration which shall be held in Bangalore, India in
accordance with the laws of India then in effect. The arbitration award shall be
final and binding for the parties without appeal and shall be in writing and set
forth the findings of fact and the conclusions of law.
The number of arbitrators shall be three, with each side to the dispute being
entitled to appoint one arbitrator. The two arbitrators appointed by the parties
shall appoint a third arbitrator who shall act as chairman of the proceedings.
Vacancies in the post of chairman shall be filled by the president of the Bar
Council of India. Other vacancies shall be filled by the respective nominating party.
Proceedings shall continue from the stage they were at when the vacancy occurred.
If one of the parties refuses or otherwise fails to appoint an arbitrator within 30
days of the date the other party appoints its, the first appointed arbitrator shall be
the sole arbitrator, provided that the arbitrator was validly and properly
appointed.
All proceedings shall be conducted, including all documents presented in such
proceedings, in the English language. The English language version of this
Statement of Limited Warranty prevails over any other language version.
JAPAN
Governing Law: The following sentence is added to this Section:
doubtsconcerningthisStatementofLimitedWarranty will be initially
Any
resolved between us in good faith and in accordance with the principle of mutual
trust.
MALAYSIA
Limitation of Liability: The word ″SPECIAL″ in item 3 of the fifth paragraph is
deleted.
NEW ZEALAND
What this Warranty Covers: The following paragraph is added to this Section:
The warranties specified in this section are in addition to any rights you may have
under the Consumer Guarantees Act 1993 or other legislation which cannot be
excluded or limited. The Consumer Guarantees Act 1993 will not apply in respect
of any goods which IBM provides, if you require the goods for the purposes of a
business as defined in that Act.
Limitation of Liability: The following is added to this Section:
Machinesarenotacquired for the purposes of a business as defined in the
Where
Consumer Guarantees Act 1993, the limitations in this Section are subject to the
limitations in that Act.
PEOPLE’S REPUBLIC OF CHINA (PRC)
Governing Law: The following replaces ″laws of the country in which you acquired
the Machine″ in the first sentence:
laws of the State of New York, United States of America (except when local law
requires otherwise).
PHILIPPINES
Limitation of Liability: Item 3 in the fifth paragraph is replaced by the following:
Appendix D. IBM Statement of Limited Warranty Z125-4753-08 04/2004 79
SPECIAL (INCLUDING NOMINAL AND EXEMPLARY DAMAGES), MORAL,
INCIDENTAL, OR INDIRECT DAMAGES FOR ANY ECONOMIC
CONSEQUENTIAL DAMAGES; OR
Arbitration: The following is added: under this heading
Disputes arising out of or in connection with this Statement of Limited Warranty
shall be finally settled by arbitration which shall be held in Metro Manila,
Philippines in accordance with the laws of the Philippines then in effect. The
arbitration award shall be final and binding for the parties without appeal and
shall be in writing and set forth the findings of fact and the conclusions of law.
The number of arbitrators shall be three, with each side to the dispute being
entitled to appoint one arbitrator. The two arbitrators appointed by the parties
shall appoint a third arbitrator who shall act as chairman of the proceedings.
Vacancies in the post of chairman shall be filled by the president of the Philippine
Dispute Resolution Center, Inc.. Other vacancies shall be filled by the respective
nominating party. Proceedings shall continue from the stage they were at when the
vacancy occurred.
If one of the parties refuses or otherwise fails to appoint an arbitrator within 30
days of the date the other party appoints its, the first appointed arbitrator shall be
the sole arbitrator, provided that the arbitrator was validly and properly
appointed.
All proceedings shall be conducted, including all documents presented in such
proceedings, in the English language. The English language version of this
Statement of Limited Warranty prevails over any other language version.
SINGAPORE
Limitation of Liability: The words ″SPECIAL″ and ″ECONOMIC″ in item 3 in the
fifth paragraph are deleted.
EUROPE, MIDDLE EAST, AFRICA (EMEA)
THE FOLLOWING TERMS APPLY TO ALL EMEA COUNTRIES:
The terms of this Statement of Limited Warranty apply to Machines purchased
from IBM or an IBM reseller.
How to Obtain Warranty Service:
Add the following paragraph in Western Europe (Andorra, Austria, Belgium, Cyprus,
Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland,
Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands,
Norway, Poland, Portugal, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland,
United Kingdom, Vatican State, and any country subsequently added to the European
Union, as from the date of accession):
The warranty for Machines acquired in Western Europe shall be valid and
applicable in all Western Europe countries provided the Machines have been
announced and made available in such countries.
If you purchase a Machine in one of the Western European countries, as defined
above, you may obtain warranty service for that Machine in any of those countries
from either (1) an IBM reseller approved to perform warranty service or (2) from
IBM, provided the Machine has been announced and made available by IBM in the
country in which you wish to obtain service.
80 IBM400/800GBLTO3 Tape Drive User’s Guide
If you purchased a Personal Computer Machine in Albania, Armenia, Belarus,
Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Georgia, Hungary,
Kazakhstan, Kyrgyzstan, Federal Republic of Yugoslavia, Former Yugoslav
Republic of Macedonia (FYROM), Moldova, Poland, Romania, Russia, Slovak
Republic, Slovenia, or Ukraine, you may obtain warranty service for that Machine
in any of those countries from either (1) an IBM reseller approved to perform
warranty service or (2) from IBM.
If you purchase a Machine in a Middle Eastern or African country, you may obtain
warranty service for that Machine from the IBM entity within the country of
purchase, if that IBM entity provides warranty service in that country, or from an
IBM reseller, approved by IBM to perform warranty service on that Machine in
that country. Warranty service in Africa is available within 50 kilometers of an IBM
approved service provider. Yo u are responsible for transportation costs for
Machines located outside 50 kilometers of an IBM approved service provider.
Governing Law:
Thephrase "the lawsofthecountryinwhichyouacquiredtheMachine"isreplaced
by:
1) ″the laws of Austria″ in Albania, Armenia, Azerbaijan, Belarus,
Bosnia-Herzegovina, Bulgaria, Croatia, Georgia, Hungary, Kazakhstan,
Kyrgyzstan, FYR Macedonia, Moldova, Poland, Romania, Russia, Slovakia,
Slovenia, Tajikistan, Turkmenistan, Ukraine, Uzbekistan, and FR Yugoslavia; 2) ″the lawsofFrance″ in Algeria,Benin,BurkinaFaso,Cameroon,CapeVerde,
Central African Republic, Chad, Comoros, Congo Republic, Djibouti, Democratic
Republic of Congo, Equatorial Guinea, French Guiana, French Polynesia, Gabon,
Gambia, Guinea, Guinea-Bissau, Ivory Coast, Lebanon, Madagascar, Mali,
Mauritania, Mauritius, Mayotte, Morocco, New Caledonia, Niger, Reunion,
Senegal, Seychelles, Togo, Tunisia, Vanuatu, and Wallis & Futuna; 3) ″the laws of Finland″ in Estonia,Latvia,andLithuania;4)″thelawsofEngland″ in Angola,
Bahrain, Botswana, Burundi, Egypt, Eritrea, Ethiopia, Ghana, Jordan, Kenya,
Kuwait, Liberia, Malawi, Malta, Mozambique, Nigeria, Oman, Pakistan, Qatar,
Rwanda, Sao Tome, Saudi Arabia, Sierra Leone, Somalia, Tanzania, Uganda,
United Arab Emirates, the United Kingdom, West Bank/Gaza, Yemen, Zambia,
and Zimbabwe; and 5) ″the laws of South Africa″ in South Africa, Namibia,
Lesotho and Swaziland.
Jurisdiction: The following exceptions are added to this section:
1) In Austria the choice of jurisdiction for all disputes arising out of this Statement
of Limited Warranty and relating thereto, including its existence, will be the
competent court of law in Vienna, Austria (Inner-City); 2) in Angola, Bahrain,
Botswana, Burundi, Egypt, Eritrea, Ethiopia, Ghana, Jordan, Kenya, Kuwait,
Liberia, Malawi, Malta, Mozambique, Nigeria, Oman, Pakistan, Qatar, Rwanda,
Sao Tome, Saudi Arabia, Sierra Leone, Somalia, Tanzania, Uganda, United Arab
Emirates, West Bank/Gaza, Yemen, Zambia, and Zimbabwe all disputes arising
out of this Statement of Limited Warranty or related to its execution, including
summary proceedings, will be submitted to the exclusive jurisdiction of the English
courts; 3) in Belgium and Luxembourg, all disputes arising out of this Statement
of Limited Warranty or related to its interpretation or its execution, the law, and
the courts of the capital city, of the country of your registered office and/or
commercial site location only are competent; 4) in France, Algeria, Benin, Burkina
Faso, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo
Republic, Djibouti, Democratic Republic of Congo, Equatorial Guinea, French
Guiana, French Polynesia, Gabon, Gambia, Guinea, Guinea-Bissau, Ivory Coast,
Lebanon, Madagascar, Mali, Mauritania, Mauritius, Mayotte, Morocco, New
Caledonia, Niger, Reunion, Senegal, Seychelles, Togo, Tunisia, Vanuatu, and
Appendix D. IBM Statement of Limited Warranty Z125-4753-08 04/2004 81
Wallis&Futuna all disputesarisingoutofthisStatementofLimitedWarrantyor
related to its violation or execution, including summary proceedings, will be
settled exclusively by the Commercial Court of Paris; 5) in Russia, all disputes
arising out of or in relation to the interpretation, the violation, the termination, the
nullity of the execution of this Statement of Limited Warranty shall be settled by
Arbitration Court of Moscow; 6) in South Africa, Namibia, Lesotho and Swaziland, bothofusagreetosubmitalldisputesrelatingtothisStatementof
Limited Warranty to the jurisdiction of the High Court in Johannesburg; 7) in Turkey all disputesarisingoutoforinconnectionwiththisStatementofLimited
Warranty shall be resolved by the Istanbul Central (Sultanahmet) Courts and
Execution Directorates of Istanbul, the Republic of Turkey; 8) in each of the
following specified countries, any legal claim arising out of this Statement of
Limited Warranty will be brought before, and settled exclusively by, the competent
court of a) Athens for Greece, b) Te l Aviv-Jaffa for Israel, c) Milan for Italy, d)
Lisbon for Portugal, and e) Madrid for Spain; and 9) in the United Kingdom, both
of us agree to submit all disputes relating to this Statement of Limited Warranty to
the jurisdiction of the English courts.
Arbitration: The following is added under this heading:
In Albania, Armenia, Azerbaijan, Belarus, Bosnia-Herzegovina, Bulgaria, Croatia,
Georgia, Hungary, Kazakhstan, Kyrgyzstan, FYR Macedonia, Moldova, Poland,
Romania, Russia, Slovakia, Slovenia, Tajikistan, Turkmenistan, Ukraine,
Uzbekistan, and FR Yugoslavia all disputes arising out of this Statement of
Limited Warranty or related to its violation, termination or nullity will be finally
settled under the Rules of Arbitration and Conciliation of the International Arbitral
Center of the Federal Economic Chamber in Vienna (Vienna Rules) by three
arbitrators appointed in accordance with these rules. The arbitration will be held in
Vienna, Austria, and the official language of the proceedings will be English. The
decision of the arbitrators will be final and binding upon both parties. Therefore,
pursuant to paragraph 598 (2) of the Austrian Code of Civil Procedure, the parties
expressly waive the application of paragraph 595 (1) figure 7 of the Code. IBM
may, however, institute proceedings in a competent court in the country of
installation.
InEstonia,LatviaandLithuania all disputesarisinginconnectionwiththis
Statement of Limited Warranty will be finally settled in arbitration that will be
held in Helsinki, Finland in accordance with the arbitration laws of Finland then in
effect. Each party will appoint one arbitrator. The arbitrators will then jointly
appoint the chairman. If arbitrators cannot agree on the chairman, then the Central
Chamber of Commerce in Helsinki will appoint the chairman.
EUROPEAN UNION (EU)
THE FOLLOWING TERMS APPLY TO ALL EU COUNTRIES:
The warranty for Machines acquired in EU countries is valid and applicable in all
EU countries provided the Machines have been announced and made available in
such countries.
How to Obtain Warranty Service: The following is added to this section:
To obtain warranty service from IBM in EU countries, see the telephone listing in
Part 3 - Warranty Information.
Yo u may contact IBM at the following address:
IBM Warranty & Service Quality Dept.
PO Box 30
Spango Valley
Greenock
Scotland PA16 0AH
82 IBM400/800GBLTO3 Tape Drive User’s Guide
CONSUMERS
Consumers have legal rights under applicable national legislation governing the
sale of consumer goods. Such rights are not affected by the warranties provided in
this Statement of Limited Warranty.
AUSTRIA, DENMARK, FINLAND, GREECE, ITALY, NETHERLANDS,
NORWAY, PORTUGAL, SPAIN, SWEDEN AND SWITZERLAND
Limitation of Liability: The following replaces the terms of this section in its entirety:
Except as otherwise provided by mandatory law:
1.IBM’sliabilityforanydamagesandlossesthatmayariseasaconsequenceof
the fulfillment of its obligations under or in connection with this Statement of
Limited Warranty or due to any other cause related to this Statement of
Limited Warranty is limited to the compensation of only those damages and
losses proved and actually arising as an immediate and direct consequence of
the non-fulfillment of such obligations (if IBM is at fault) or of such cause, for a
maximum amount equal to the charges you paid for the Machine. For purposes
of this item, the term ″Machine″ includes Machine Code and Licensed Internal
Code (″LIC″).
The above limitation shall not apply to damages for bodily injuries (including
death) and damages to real property and tangible personal property for which
IBM is legally liable.
2.UNDERNOCIRCUMSTANCES IS IBM, ITS SUPPLIERS OR RESELLERS
LIABLE FOR ANY OF THE FOLLOWING, EVEN IF INFORMED OF THEIR
POSSIBILITY: 1) LOSS OF, OR DAMAGE TO, DATA; 2) INCIDENTAL OR
INDIRECT DAMAGES, OR FOR ANY ECONOMIC CONSEQUENTIAL
DAMAGES; 3) LOST PROFITS, EVEN IF THEY ARISE AS AN IMMEDIATE
CONSEQUENCE OF THE EVENT THAT GENERATED THE DAMAGES;
OR 4) LOSS OF BUSINESS, REVENUE, GOODWILL, OR ANTICIPATED
SAVINGS.
FRANCE AND BELGIUM
Limitation of Liability: The following replaces the terms of this section in its entirety:
Except as otherwise provided by mandatory law:
1.IBM’sliabilityforanydamagesandlossesthatmayariseasaconsequenceof
the fulfillment of its obligations under or in connection with this Statement of
Limited Warranty is limited to the compensation of only those damages and
losses proved and actually arising as an immediate and direct consequence of
the non-fulfillment of such obligations (if IBM is at fault), for a maximum
amount equal to the charges you paid for the Machine that has caused the
damages. For purposes of this item, the term ″Machine″ includes Machine Code
and Licensed Internal Code (″LIC″).
The above limitation shall not apply to damages for bodily injuries (including
death) and damages to real property and tangible personal property for which
IBM is legally liable.
2.UNDERNOCIRCUMSTANCES IS IBM, ITS SUPPLIERS OR RESELLERS
LIABLE FOR ANY OF THE FOLLOWING, EVEN IF INFORMED OF THEIR
POSSIBILITY: 1) LOSS OF, OR DAMAGE TO, DATA; 2) INCIDENTAL OR
INDIRECT DAMAGES, OR FOR ANY ECONOMIC CONSEQUENTIAL
DAMAGES; 3) LOST PROFITS, EVEN IF THEY ARISE AS AN IMMEDIATE
CONSEQUENCE OF THE EVENT THAT GENERATED THE DAMAGES;
OR 4) LOSS OF BUSINESS, REVENUE, GOODWILL, OR ANTICIPATED
SAVINGS.
THE FOLLOWING TERMS APPLY TO THE COUNTRY SPECIFIED:
Appendix D. IBM Statement of Limited Warranty Z125-4753-08 04/2004 83
AUSTRIA
The provisions of this Statement of Limited Warranty replace any applicable
statutory warranties.
What this Warranty Covers: The following replaces the first sentence of the first
paragraph of this section:
The warranty for an IBM Machine covers the functionality of the Machine for its
normal use and the Machine’s conformity to its Specifications.
The following paragraphs are added to this section:
The limitation period for consumers in action for breach of warranty is the
statutory period as a minimum. In case IBM or your reseller is unable to repair an
IBM Machine, you can alternatively ask for a partial refund as far as justified by
the reduced value of the unrepaired Machine or ask for a cancellation of the
respective agreement for such Machine and get your money refunded.
The second paragraph does not apply.
WhatIBMWillDotoCorrectProblems: The followingisaddedtothissection:
During the warranty period, IBM will reimburse you for the transportation charges
for the delivery of the failing Machine to IBM.
Limitation of Liability: The following paragraph is added to this section:
The limitations and exclusions specified in the Statement of Limited Warranty will
not apply to damages caused by IBM with fraud or gross negligence and for
express warranty.
The following sentence is added to the end of item 2:
IBM’s liability under this item is limited to the violation of essential contractual
terms in cases of ordinary negligence.
EGYPT
Limitation of Liability: The following replaces item 2 in this section:
as to any other actual direct damages, IBM’s liability will be limited to the total
amount you paid for the Machine that is the subject of the claim. For purposes of
this item, the term ″Machine″ includes Machine Code and Licensed Internal Code
(″LIC″).
Applicability of suppliers and resellers (unchanged).
FRANCE
Limitation of Liability: The following replaces the second sentence of the first paragraph
of this section:
In such instances, regardless of the basis on which you are entitled to claim
damages from IBM, IBM is liable for no more than: (items 1 and 2 unchanged).
GERMANY
What this Warranty Covers: The following replaces the first sentence of the first
paragraph of this section:
The warranty for an IBM Machine covers the functionality of the Machine for its
normal use and the Machine’s conformity to its Specifications.
The following paragraphs are added to this section:
The minimum warranty period for Machines is twelve months. In case IBM or
your reseller is unable to repair an IBM Machine, you can alternatively ask for a
84 IBM400/800GBLTO3 Tape Drive User’s Guide
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