Before using this information and the product it supports, be sure to read the information in
“Safety and Environmental Notices” on page 3 and “Notices” on page 299.
First Edition (August 2002)
This edition applies only to reduced instruction set computer (RISC) systems.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.
System Reference Codes
This topic uses a System reference code on the problem summary form to:
v Find a list of possible failing items.
v Point to additional isolation procedures (if available).
System reference codes (SRCs) can appear on the control panel, the product
activity log (PAL), the Main Storage Dump Manager display, or on various
displays within DST or SST.
1. Were you directed here from another procedure, including the Starting point for
all problems?
v No: Go to the Starting point for all problems.
v Ye s: Determine which SRC table to use.
For SRCs appearing on the control panel, the first 4 characters represent the
SRC type and the second 4 characters represent the URC. For SRCs
appearing in the Product Activity Log or on other software displays, use
characters 1 through 4 of word 1 for the SRC type and characters 5 through 8
of word 1 for the URC.
The SRC table name is the same as the SRC type. For SRCs appearing on the
control panel, the SRC type is the first 4 characters (see Figure 1 on page 2 for
control panel layout). For SRCs appearing in the Product Activity Log or on
other software displays, use characters 1 through 4 of word 1 for the SRC
type. The reference code tables only support 8-character SRC formats. If the
SRC provided is in a 4 character format, contact your next level of support
for assistance.
You will also need to know what the unit reference code (URC) is. For SRCs
appearing on the control panel, the URC is the second 4 characters of the
SRC (see Figure 1 on page 2 for control panel layout). For SRCs appearing in
the Product Activity Log or on other software displays, use characters 5
through 8 of word 1 for the URC. The URCs are listed within the SRC tables,
arranged in hexadecimal sequence with numeric characters listed before
alphabetic characters. For example, URCs 0001 through 0009 are listed before
URCs 000A through 000F.
For additional information about using the Control Panel, see SRC address
formats.
Continue with the next step for instructions on finding and using the SRC
tables.
2. Links to all of the SRC tables can be found in the System reference code list.
Once you find the correct SRC table, correct the problem by performing the
action indicated for the URC in the Description/Action column of the table. If
this does not correct the problem, exchange the failing items or parts listed in
the Failing Item column in the order that they are listed.
If no action is indicated in the SRC table, exchange the failing items or parts
listed in the table.
Notes:
a. When exchanging the failing items, use the Remove and replace procedures.
b. When instructed to perform problem isolation procedures, go to the
Problem isolation procedures.
c. Any additional information you need to complete the procedure, may be
found in the Part locations and listings.
The failing item listed first should be exchanged first. If exchanging the first
failing item does not correct the problem, reinstall the original item and
exchange the next failing item listed. Continue to exchange and reinstall the
failing items, one at a time, until the problem is corrected. If exchanging the
failing items does not correct the problem, ask your next level of support for
assistance.
Now refer to the System reference code list and follow the instructions in the
SRC table. The list contains all SRC tables for critical resources available at the
time this edition was published. If you cannot find an SRC table, ask your next
level of support for assistance.
This ends the procedure.
Refer to the System reference code list for more information.
Safety and Environmental Notices
Danger Notices
A danger notice calls attention to a situation that is potentially lethal or extremely
hazardous to people.
Use the following danger notices throughout this book:
DANGER
To prevent a possible electrical shock during an electrical storm, do not
connect or disconnect cables or station protectors for communications lines,
display stations, printers, or telephones. (RSFTD003)
DANGER
To prevent a possible electrical shock from touching two surfaces with
different electrical grounds, use one hand, when possible, to connect or
disconnect signal cables. (RSFTD004)
DANGER
To prevent a possible electrical shock, do not use the port tester during
electrical storms. (RSFTD006)
DANGER
An electrical outlet that is not correctly wired could place hazardous voltage
on metal parts of the system or the products that attach to the system. It is the
customer’s responsibility to ensure that the outlet is correctly wired and
grounded to prevent an electrical shock. (RSFTD201)
DANGER
To prevent a possible electrical shock when installing the system, ensure that
the power cords for all devices are unplugged before installing signal cables.
(RSFTD202)
System Reference Codes3
DANGER
To prevent a possible electrical shock when adding or removing any devices
to or from the system, ensure that the power cords for those devices are
unplugged before the signal cables are connected or disconnected. If possible,
disconnect all power cords from the existing system before you add or
remove a device. (RSFTD203)
DANGER
To prevent power from switching on automatically during service procedures,
select manual or secure mode on the system unit control panel or disconnect
the cables that connect to J15 and J16 on the frame being serviced.
(RSFTD211)
DANGER
Use caution when installing or modifying telephone lines. Disconnect the
lines at the network interface before working with telephone wires that are
not insulated. Never install telephone jacks that are not waterproof in wet
locations. Do not install or modify telephone lines or use a telephone (other
than a cordless type) during an electrical storm. Do not use a telephone to
report a gas leak in the area of the leak. (RSFTD213)
Caution Notices
A caution notice calls attention to a situation that is potentially hazardous to
people because of some existing condition.
CAUTION:
Be careful when removing or installing this part or unit. This part or unit is
heavy, but has a weight smaller than 18 kilograms (39.7 pounds). (RSFTC201)
CAUTION:
The weight of this part or unit is between 18 and 32 kilograms (39.7 and 70.5
pounds). It takes two persons to safely lift this part or unit. (RSFTC204)
CAUTION:
The battery is a lead-acid battery. To avoid possible explosion, do not burn.
Exchange only with the IBM-approved part. Recycle or discard the battery as
instructed by local regulations.
In the United States, IBM has a process for the collection of this battery. For
information, call 1-800-426-4333. Have the IBM part number for the battery unit
available when you call. (RSFTC225)
CAUTION:
The battery is a lithium battery. To avoid possible explosion, do not burn or
charge the battery. Exchange only with the IBM-approved part. Discard the
battery as instructed by local regulations. (RSFTC227)
CAUTION:
The circuit card contains lead solder. To avoid the release of lead (Pb) into the
environment, do not burn. Discard the circuit card as instructed by local
regulations. (RSFTC234)
CAUTION:
This assembly has a circuit card that contains lead solder. To avoid the release of
lead (Pb) into the environment, do not burn. Discard the assembly as instructed
by local regulations. (RSFTC235)
CAUTION:
The optical link card contains a laser. To avoid the release of toxic substances
into the environment, do not burn. Discard the optical link as instructed by local
regulations. (RSFTC236)
Attention Notices
An attention notice indicates the possibility of damage to a program, device,
system, or data.
Laser Safety Information
CAUTION:
This product may contain a CD-ROM which is a class 1 laser product.
(RSFTC240)
Product Recycling and Disposal
Components of the system, such as structural parts and circuit cards, can be
recycled where recycling facilities exist. IBM does not currently collect and recycle
used IBM products from customers in the United States other than those products
that are involved in trade-in programs. Companies are available to disassemble,
reutilize, recycle, or dispose of electronic products. Contact an IBM account
representative for more information.
The system unit contains batteries and circuit boards with lead solder. Before you
dispose of this unit, these batteries and circuit boards must be removed and
discarded according to local regulations or recycled where facilities exist. This book
contains specific information on each battery type where applicable.
Battery Return Program
In the United States, IBM has established a collection process for reuse, recycling,
or proper disposal of used IBM batteries and battery packs. For information on
proper disposal of the batteries in this unit, please contact IBM at 1-800-426-4333.
Please have the IBM part number that is listed on the battery available when you
make your call. For information on battery disposal outside the United States,
contact your local waste disposal facility.
Environmental Design
The environmental efforts that have gone into the design of the system signify
IBM’s commitment to improve the quality of its products and processes. Some of
these accomplishments include the elimination of the use of Class I
ozone-depleting chemicals in the manufacturing process, reductions in
manufacturing wastes, and increased product energy efficiency. For more
information, contact an IBM account representative.
System Reference Codes5
Print this topic
To view or download the PDF version, select System Reference Codes (about xxx
KB or xxx pages).
Other information
You can also view or print any of the following PDFs:
v Manuals:
Note to Writers: If you only have one PDF, use a sentence here instead of this
nested list.
– PDF 1 (link to your PDF file)
– PDF 2 (link to your PDF file)
Saving PDF files
To save a PDF on your workstation for viewing or printing:
1. Right-click the PDF in your browser (right-click the link above).
2. Click Save Target As...
3. Navigate to the directory in which you would like to save the PDF.
4. Click Save.
Downloading Adobe Acrobat Reader
If you need Adobe Acrobat Reader to view or print these PDFs, you can download
a copy from theAdobe Web site
(www.adobe.com/products/acrobat/readstep.html)
(0000) Control Panel Reference Codes
The control panel detected a failure.
1. Look at the four rightmost characters of the Data display for word 1. These
four characters are the unit reference code.
2. Find the unit reference code in the following tables, depending on the system
model.
(about xxx pages)
(about xxx pages)
.
For details on the Failing Item column entries, see the Control Panel Failing Items
Detail table, which follows the Reference Code tables below.
Choose from the appropriate model:
v Models 270, 800, 810, 820, 825
v Models 830, 840, 870, 890, SB2, and SB3
Table 1. (0000) Control Panel Reference Codes for system Models 270, 800, 810,
820, and 825
Before exchanging the TWRCARD, remove the adapter cards from the
TWRCARD and perform an IPL. If the IPL completes successfully, one of
the adapter cards you removed is defective.
3333SPCN to CSP interface error.
An attempt to communicate between the SPCN and the CSP processor
failed.
3334CSP to VPD Collector interface error.
An attempt to communicate between the CSP and the VPD Collector failed.
4444Power on request failure
A power-on request was not completed successfully. A control
panel-detected power-on failure occurred.
5553Incorrect key used or the key is not completely inserted
The key inserted is not the correct key or is not completely inserted.
AABBRemote power-on failure
An attempt was made to power on the system by a remote power-on
operation with the keylock mode on the control panel set to Secure or
Manual. To correct the problem, select Normal or Auto mode on the control
panel and perform the remote power-on operation again, if necessary.
AACCService processor power-on failure
An attempt was made to power on the system from the service processor
with Secure or Manual mode selected on the control panel. To correct the
problem, select Normal or Auto mode on the control panel and perform
the service processor power-on operation again, if necessary.
Note: This reference code may occur if the service processor card was
exchanged and Manual mode was selected. Select Normal mode on the
control panel.
AADDManual power-on failure
An attempt was made to power on the system manually with Secure or
Auto mode selected on the control panel. To correct the problem, select
Manual or Normal mode on the control panel and manually power on the
system again.
AAEESPCN - control panel interface error.
An attempt was made to power on the system from the SPCN with Secure
or Manual mode selected on the control panel. To correct the problem,
select Normal or Auto mode and attempt the remote power-on operation
again. If this does not correct the problem, exchange the failing items.
TWRCARD
ANYBUS
TWRCARD
CTLPNL
ANYBUS
TWRCARD
ANYBUS
TWRCARD
TWRCARD
TWRCARD
BACKPLN
CTLPNL
TWRCARD
USER
TWRCARD
CTLPNL
USER
CTLPNL
TWRCARD
USER
CTLPNL
USER
CTLPNL
TWRCARD
0000
System Reference Codes7
0000
Reference CodeDescription/Action Perform all actions before exchanging Failing ItemsFailing Item
BBBBBattery not working correctly
A problem was detected with the battery supplying power to the
time-of-day clock. The battery is either weak or is not connected securely.
Note: This is not a critical failure. However, if there is a power failure, the
time of day will be lost.
Table 2. (0000) Control Panel Reference Codes for system Models 830, 840, 870,
890, SB2, and SB3
Reference CodeDescription/Action Perform all actions before exchanging Failing ItemsFailing Item
1110 to 1113Failure of CEC power supply not identified by SPCN.
This reference code can be caused by something holding the system Power
On Reset (POR) line active.
1114Operators panel and service processor have been reset
This reference code can be caused by something holding the system Power
On Reset (POR) line active.
Before exchanging the TWRCARD, remove the adapter cards from the
TWRCARD and perform an IPL. If the IPL completes successfully, one of
the adapter cards you removed is defective.
3333SPCN to CSP interface error.
TOD
TWRCARD
TWRCARD
ANYBUS
TWRCARD
CTLPNL
ANYBUS
TWRCARD
ANYBUS
TWRCARD
An attempt to communicate between the SPCN and the CSP processor
failed.
3334CSP to VPD Collector interface error.
An attempt to communicate between the CSP and the VPD Collector failed.
4444Power on request failure
A power-on request was not completed successfully. A control
panel-detected power-on failure occurred.
5553Incorrect key used or the key is not completely inserted
The key inserted is not the correct key or is not completely inserted.
AABBRemote power-on failure
An attempt was made to power on the system by a remote power-on
operation with the keylock mode on the control panel set to Secure or
Manual. To correct the problem, select Normal or Auto mode on the control
panel and perform the remote power-on operation again, if necessary.
AACCService processor power-on failure
An attempt was made to power on the system from the service processor
with Secure or Manual mode selected on the control panel. To correct the
problem, select Normal or Auto mode on the control panel and perform
the service processor power-on operation again, if necessary.
Note: This reference code may occur if the service processor card was
exchanged and Manual mode was selected. Select Normal mode on the
control panel.
Reference CodeDescription/Action Perform all actions before exchanging Failing ItemsFailing Item
AADDManual power-on failure
An attempt was made to power on the system manually with Secure or
Auto mode selected on the control panel. To correct the problem, select
Manual or Normal mode on the control panel and manually power on the
system again.
AAEESPCN - control panel interface error.
An attempt was made to power on the system from the SPCN with Secure
or Manual mode selected on the control panel. To correct the problem,
select Normal or Auto mode and attempt the remote power-on operation
again. If this does not correct the problem, exchange the failing items.
BBBBBattery not working correctly
A problem was detected with the battery supplying power to the
time-of-day clock. The battery is either weak or is not connected securely.
Note: This is not a critical failure. However, if there is a power failure, the
time of day will be lost.
USER
CTLPNL
USER
CTLPNL
TWRCARD
BACKPLN
TOD
TWRCARD
Control Panel Failing Items Detail
Use these tables for details on the Failing Item column in the Reference Codes
table(s) above.
0000
Table 3. Control Panel Failing Items for system Models 270, 800, 810, 820, and
825
Failing ItemDescriptionDocument Description
ANYBUSIOP card bus errorProblem Analysis; Symbolic FRU Isolation
(1xxx) System Power Control Network (SPCN) Reference Codes
The system power control network (SPCN) detected a failure.
Note: The second and third characters of the SRC indicate the frame number of
the failing unit.
1. Look at the four rightmost characters of the SRC for Function 11 or Function 5.
These characters are the unit reference code.
2. Find the unit reference code in the following tables, depending on the system
model.
Note: xSeries Server (formerly Netfinity) frames will have only the frame
number flashing on the failing unit’s PCI (SPCN) card assembly which is
visible after removing the cover.
Choose the model you are working on:
v Models 270 and 820
v Models 800, 810, and 825
v Models 830, 840, SB2, and SB3
v Models 870 and 890
(1xxx) SPCN Reference Codes for Models 270 and 820
For details on the Failing Item column entries, see the SPCN Failing Items Detail
table.
Table 1. SPCN reference codes for Models 270 and 820:
Reference CodeDescription/Action Perform all actions before exchanging Failing ItemsFailing Item
00A0SPCN BATs in process
No action required. This reference code is logged for information only. If
this reference code is present for more than 1 minute, exchange the failing
items.
00A1Regulator 1 has been turned off by system
No action required. This reference code is logged for information only.
00A2Regulator 2 has been turned off by system
No action required. This reference code is logged for information only.
00A3Regulator 3 has been turned off by system
No action required. This reference code is logged for information only.
00A4Regulator 4 has been turned off by system
No action required. This reference code is logged for information only.
00A5Regulator 5 has been turned off by system
TWRCARD
No action required. This reference code is logged for information only.
00A6Regulator 6 has been turned off by system
No action required. This reference code is logged for information only.
Reference CodeDescription/Action Perform all actions before exchanging Failing ItemsFailing Item
2244Air Moving Device 4 Fault
A problem was detected with an Air Moving Device which can be caused
by an Air Moving Device not being installed or operating at the wrong
speed.
2245Air Moving Device 5 Fault
A problem was detected with an Air Moving Device which can be caused
by an Air Moving Device not being installed or operating at the wrong
speed.
2246Air Moving Device 6 Fault
A problem was detected with an Air Moving Device which can be caused
by an Air Moving Device not being installed or operating at the wrong
speed.
2260Timeout on Panel for Request of VPDCTLPNL
2301Power Supply P01 or P02 Overcurrent error
A POW-PIP is required for identifying which load is at fault.
2302Power Supply P03 or P04 Overcurrent error
A POW-PIP is required for identifying which load is at fault.
2311Power Supply P01 error
A fault detection failure occurred for Power Supply P01.
2312Power Supply P02 error
A fault detection failure occurred for Power Supply P02.
2313Power Supply P03 error
A fault detection failure occurred for Power Supply P03.
2314Power Supply P04 error
A fault detection failure occurred for Power Supply P04.
2321Power Good Fault
A MFIOP power good error was detected.
2322Power Good Type M error
A Memory power good error was detected.
2323Power Good Type P error
A Processor power good error was detected.
2324Power Good Type I error
A Internal expansion power good error was detected.
2330Power Supply P01 not installedPWRSPLY
2331Power Supply P01 ID is InvalidPWRSPLY
2332Power Supply P02 ID is InvalidPWRSPLY
AIRMOVR
SPNLCRD
AIRMOVR
SPNLCRD
AIRMOVR
SPNLCRD
PWROC
SPNLCRD
CBLALL
PWROC
SPNLCRD
CBLALL
PWRSPLY
SPNLCRD
CBLALL
PWRSPLY
SPNLCRD
CBLALL
PWRSPLY
SPNLCRD
CBLALL
PWRSPLY
SPNLCRD
CBLALL
SPNLCRD
CBLALL
PGDPART
SPNLCRD
CBLALL
PGDPART
SPNLCRD
CBLALL
PGDPART
SPNLCRD
CBLALL
PGDPART
SPNLCRD
SPNLCRD
SPNLCRD
1xxx
System Reference Codes31
1xxx
Reference CodeDescription/Action Perform all actions before exchanging Failing ItemsFailing Item
2333Power Supply P03 ID is InvalidPWRSPLY
SPNLCRD
2334Power Supply P04 ID is InvalidPWRSPLY
SPNLCRD
2400 to 2402UPS Enable/Disable FailureUPSUNIT
SPNLCRD
2403UPS CPM FailureUPSUNIT
SPNLCRD
2404UPS Battery FailureBATRY
UPSUNIT
2405UPS Unit FailureUPSUNIT
SPNLCRD
2406 to 2407UPS Enable/Disable FailureUPSUNIT
SPNLCRD
2410 to 2411UPS Test FailureUPSUNIT
SPNLCRD
2413UPS Interface FailureUPSUNIT
SPNLCRD
2600Power Good FaultPGDPART
TWRCARD
PWRSPLY
2601 to 2604Power Good FaultPGDPART
TWRCARD
2610Processor/Memory Card not installedPWRSPLY
TWRCARD
2611Processor Regulator faultPWRREG
TWRCARD
2612Optical Converter 5V Fault
The SPCN detected a fault on the SPCN card optical converter 5V.
2613Configuration Requires 200V Input
CBLALL
TWRCARD
CBLALL
Configuration now requires 200V AC power.
300EEPO Circuit Fault
The ac module installed in the 9406 Expansion Unit (FC 504x) detected a
fault in the UEPO signal. The signal was active and the incoming ac
voltage was still present.
302BPCC Overcurrent
The power control compartment is causing an over current condition in the
9406 Expansion Unit power system.
Exchange the ac module and the SPCN port cable at the same time.
Reference CodeDescription/Action Perform all actions before exchanging Failing ItemsFailing Item
6B28Disk Unit K25 regulator fault
The regulator that powers disk unit K25 reported a fault.
6B29Disk Unit K26 regulator fault
The regulator that powers disk unit K26 reported a fault.
6B2ADisk Unit K27 regulator fault
The regulator that powers disk unit K27 reported a fault.
6B2BDisk Unit K28 regulator fault
The regulator that powers disk unit K28 reported a fault.
6B2CDisk Unit K29 regulator fault
The regulator that powers disk unit K29 reported a fault.
6B2DDisk Unit K30 regulator fault
The regulator that powers disk unit K30 reported a fault.
6B2EDisk Unit K31 regulator fault
The regulator that powers disk unit K31 reported a fault.
6B2FDisk Unit K32 regulator fault
The regulator that powers disk unit K32 reported a fault.
6C00Disk Unit 1 regulator fault
A fault detection failure occurred for the regulator that powers disk unit 1
or F01. The regulator or the ac module/SPCN card can cause this fault.
6C01Disk Unit 2 regulator fault
A fault detection failure occurred for the regulator that powers disk unit 2
or F02. The regulator or the ac module/SPCN card can cause this fault.
6C02Disk Unit 3 regulator fault
A fault detection failure occurred for the regulator that powers disk unit 3
or F03. The regulator or the ac module/SPCN card can cause this fault.
6C03Disk Unit 4 regulator fault
A fault detection failure occurred for the regulator that powers disk unit 4
or F04. The regulator or the ac module/SPCN card can cause this fault.
6C04Disk Unit 5 regulator fault
A fault detection failure occurred for the regulator that powers disk unit 5
or F05. The regulator or the ac module/SPCN card can cause this fault.
6C05Disk Unit 6 regulator fault
A fault detection failure occurred for the regulator that powers disk unit 6
or F06. The regulator or the ac module/SPCN card can cause this fault.
6C06Disk Unit 7 regulator fault
A fault detection failure occurred for the regulator that powers disk unit 7
or F07. The regulator or the ac module/SPCN card can cause this fault.
DISKTRY
DISKDRV
BKSPCN
DISKTRY
DISKDRV
BKSPCN
DISKTRY
DISKDRV
BKSPCN
DISKTRY
DISKDRV
BKSPCN
DISKTRY
DISKDRV
BKSPCN
DISKTRY
DISKDRV
BKSPCN
DISKTRY
DISKDRV
BKSPCN
DISKTRY
DISKDRV
BKSPCN
DISKTRY
BKSPCN
DISKTRY
BKSPCN
DISKTRY
BKSPCN
DISKTRY
BKSPCN
DISKTRY
BKSPCN
DISKTRY
BKSPCN
DISKTRY
BKSPCN
1xxx
System Reference Codes39
1xxx
Reference CodeDescription/Action Perform all actions before exchanging Failing ItemsFailing Item
6C07Disk Unit 8 regulator fault
A fault detection failure occurred for the regulator that powers disk unit 8
or F08. The regulator or the ac module/SPCN card can cause this fault.
6C08Disk Unit K1 regulator fault
A fault detection failure occurred for the regulator that powers disk unit
K1, located in slot 1 of the disk expansion unit. The regulator or the ac
module/SPCN card can cause this fault.
6C09Disk Unit K2 regulator fault
A fault detection failure occurred for the regulator that powers disk unit
K2, located in slot 2 of the disk expansion unit. The regulator or the ac
module/SPCN card can cause this fault.
6C0ADisk Unit K3 regulator fault
A fault detection failure occurred for the regulator that powers disk unit
K3, located in slot 3 of the disk expansion unit. The regulator or the ac
module/SPCN card can cause this fault.
6C0BDisk Unit K4 regulator fault
A fault detection failure occurred for the regulator that powers disk unit
K4, located in slot 4 of the disk expansion unit. The regulator or the ac
module/SPCN card can cause this fault.
6C0CDisk Unit K5 regulator fault
A fault detection failure occurred for the regulator that powers disk unit
K5, located in slot 5 of the disk expansion unit. The regulator or the ac
module/SPCN card can cause this fault.
6C0DDisk Unit K6 regulator fault
A fault detection failure occurred for the regulator that powers disk unit
K6, located in slot 6 of the disk expansion unit. The regulator or the ac
module/SPCN card can cause this fault.
6C0EDisk Unit K7 regulator fault
A fault detection failure occurred for the regulator that powers disk unit
K7, located in slot 7 of the disk expansion unit. The regulator or the ac
module/SPCN card can cause this fault.
6C0FDisk Unit K8 regulator fault
A fault detection failure occurred for the regulator that powers disk unit
K8, located in slot 8 of the disk expansion unit. The regulator or the ac
module/SPCN card can cause this fault.
6C10Disk Unit K9 regulator fault
A fault detection failure occurred for the regulator that powers disk unit
K9, located in slot 9 of the disk expansion unit. The regulator or the ac
module/SPCN card can cause this fault.
6C11Disk Unit K10 regulator fault
A fault detection failure occurred for the regulator that powers disk unit
K10, located in slot 10 of the disk expansion unit. The regulator or the ac
module/SPCN card can cause this fault.
Reference CodeDescription/Action Perform all actions before exchanging Failing ItemsFailing Item
6C12Disk Unit K11 regulator fault
A fault detection failure occurred for the regulator that powers disk unit
K11, located in slot 11 of the disk expansion unit. The regulator or the ac
module/SPCN card can cause this fault.
6C13Disk Unit K12 regulator fault
A fault detection failure occurred for the regulator that powers disk unit
K12, located in slot 12 of the disk expansion unit. The regulator or the ac
module/SPCN card can cause this fault.
6C14Disk Unit K13 regulator fault
A fault detection failure occurred for the regulator that powers disk unit
K13, located in slot 13 of the disk expansion unit. The regulator or the ac
module can cause this fault.
6C15Disk Unit K14 regulator fault
A fault detection failure occurred for the regulator that powers disk unit
K14, located in slot 14 of the disk expansion unit. The regulator or the ac
module can cause this fault.
6C16Device 1 regulator fault
A fault detection failure occurred for the regulator that powers device 1 or
D01. The regulator or the ac module can cause this fault.
6C17Device 2 regulator fault
A fault detection failure occurred for the regulator that powers device 2 or
D02. The regulator or the ac module can cause this fault.
6C18Disk Unit 9 regulator fault
A fault detection failure occurred for the regulator that powers disk unit 9.
The regulator or the ac module can cause this fault.
6C19Disk Unit 10 regulator fault
A fault detection failure occurred for the regulator that powers disk unit 10.
The regulator or the ac module can cause this fault.
6C1ADisk Unit 11 regulator fault
A fault detection failure occurred for the regulator that powers disk unit 11.
The regulator or the ac module can cause this fault.
6C1BDisk Unit 12 regulator fault
A fault detection failure occurred for the regulator that powers disk unit 12.
The regulator or the ac module can cause this fault.
6C1CDevice 3 regulator fault
A fault detection failure occurred for the regulator that powers device 3.
The regulator or the ac module can cause this fault.
6C1DDisk Unit K15 regulator fault
A fault detection failure occurred for the regulator that powers disk unit
K15, located in slot 15 of the disk expansion unit. The regulator or the ac
module can cause this fault.
DISKTRY
BKSPCN
DISKTRY
BKSPCN
DISKTRY
BKSPCN
DISKTRY
BKSPCN
RMDEV
BKSPCN
RMDEV
BKSPCN
DISKTRY
BKSPCN
DISKTRY
BKSPCN
DISKTRY
BKSPCN
DISKTRY
BKSPCN
RMDEV
BKSPCN
DISKTRY
BKSPCN
1xxx
System Reference Codes41
1xxx
Reference CodeDescription/Action Perform all actions before exchanging Failing ItemsFailing Item
6C1EDisk Unit K16 regulator fault
A fault detection failure occurred for the regulator that powers disk unit
K16, located in slot 16 of the disk expansion unit. The regulator or the ac
module can cause this fault.
6C1FDevice 4 regulator fault
A fault detection failure occurred for the regulator that powers device 4.
The regulator or the ac module can cause this fault.
6C20Disk Unit K17 regulator fault
A fault detection failure occurred for the regulator that powers disk unit
K17.
6C21Disk Unit K18 regulator fault
A fault detection failure occurred for the regulator that powers disk unit
K18.
6C22Disk Unit K19 regulator fault
A fault detection failure occurred for the regulator that powers disk unit
K19.
6C23Disk Unit K20 regulator fault
A fault detection failure occurred for the regulator that powers disk unit
K20.
6C24Disk Unit K21 regulator fault
A fault detection failure occurred for the regulator that powers disk unit
K21.
6C25Disk Unit K22 regulator fault
A fault detection failure occurred for the regulator that powers disk unit
K22.
6C26Disk Unit K23 regulator fault
A fault detection failure occurred for the regulator that powers disk unit
K23.
6C27Disk Unit K24 regulator fault
A fault detection failure occurred for the regulator that powers disk unit
K24.
6C28Disk Unit K25 regulator fault
A fault detection failure occurred for the regulator that powers disk unit
K25.
6C29Disk Unit K26 regulator fault
A fault detection failure occurred for the regulator that powers disk unit
K26.
6C2ADisk Unit K27 regulator fault
A fault detection failure occurred for the regulator that powers disk unit
K27.
Reference CodeDescription/Action Perform all actions before exchanging Failing ItemsFailing Item
6C2BDisk Unit K28 regulator fault
A fault detection failure occurred for the regulator that powers disk unit
K28.
6C2CDisk Unit K29 regulator fault
A fault detection failure occurred for the regulator that powers disk unit
K29.
6C2DDisk Unit K30 regulator fault
A fault detection failure occurred for the regulator that powers disk unit
K30.
6C2EDisk Unit K31 regulator fault
A fault detection failure occurred for the regulator that powers disk unit
K31.
6C2FDisk Unit K32 regulator fault
A fault detection failure occurred for the regulator that powers disk unit
K32.
7000 to 7004Air Moving Device Fault
A problem was detected with an Air Moving Device which can be caused
by an Air Moving Device not being installed or operating at the wrong
speed.
7101Power supply failure
DISKTRY
BKSPCN
DISKTRY
BKSPCN
DISKTRY
BKSPCN
DISKTRY
BKSPCN
DISKTRY
BKSPCN
AIRMOVR
BKSPCN
PWRSPLY
1xxx
The ac power supply module reported a fault. One of the other power
supplies may also cause this error.
7102Power supply failure
Feature power supply 2 reported a fault. An ac module or one of the other
feature power supplies may also cause this error.
7103Power supply failure
Feature power supply 1 reported a fault. The ac module or one of the other
feature power supplies may also cause this error.
7201Power Supply over current fault
The ac module reported an over current condition. This is usually caused
by one of the regulators.
Perform SPCN-PIP10.
7202Power Supply over current fault
Feature power supply 2 reported an over current condition. This is usually
caused by one of the regulators.
Perform SPCN-PIP10.
7203Power Supply over current fault
Feature power supply 1 reported an over current condition. This is usually
caused by one of the regulators.
PWRSPLY
ACMODUL
PWRSPLY
ACMODUL
PWRREG
PWRSPLY
ACMODUL
PWRREG
PWRSPLY
ACMODUL
PWRREG
PWRSPLY
ACMODUL
Perform SPCN-PIP10.
System Reference Codes43
1xxx
Reference CodeDescription/Action Perform all actions before exchanging Failing ItemsFailing Item
7300AC Module Over current
The ac module or one of the feature power supplies reported an over
current condition.
Perform SPCN-PIP10.
7400Control Supply fault
A control supply fault was reported in the ac module.
7401Control Supply over current
A control supply over current condition was detected in the ac module.
7402Control Supply 5V regulator fault
The SPCN detected a fault in the +5 V dc regulator of the control supply in
the ac module.
7403Control Supply 12V regulator fault
The SPCN detected a fault in the +12 V dc regulator of the control supply
in the ac module.
7404Control Supply 12V regulator over current
An over current condition was detected in the +12 V dc regulator of the
control supply in the ac module.
ACMODUL
PWRSPLY
ACMODUL
BKSPCN
ACMODUL
PWRREG
BKSPCN
ACMODUL
BKSPCN
ACMODUL
ACMODUL
PWRSPLY
FI00251
Perform SPCN-PIP10.
7407Optical Converter 5V Fault
The SPCN detected a fault on the SPCN card optical converter 5V.
7500 to 7503Air Moving Device missing error
A problem was detected with an Air Moving Device which can be caused
by an Air Moving Device not being installed. Install Air Moving Device if
missing, replace if already installed.
7610Air Moving Device Fault
The Air Moving Device is operating at the wrong speed.
7611Air Moving Device missing error
A problem was detected with an Air Moving Device which can be caused
by an Air Moving Device not being installed. Install Air Moving Device if
missing, replace if already installed.
7620Air Moving Device Fault
The Air Moving Device is operating at the wrong speed.
7621Air Moving Device missing error
A problem was detected with an Air Moving Device which can be caused
by an Air Moving Device not being installed. Install Air Moving device if
missing, replace if already installed.
7630Air Moving Device Fault
The Air Moving Device is operating at the wrong speed.
Reference CodeDescription/Action Perform all actions before exchanging Failing ItemsFailing Item
7631Air Moving Device missing error
A problem was dectected with an Air Moving Device which can be caused
by an Air Moving Device not being installed. Install Air Moving Device if
missing, replace if already installed.
7640Air Moving Device Fault
The Air Moving Device is operating at the wrong speed.
7641Air Moving Device missing error
A problem was detected with an Air Moving Device which can be caused
by an Air Moving Device not being installed. Install Air Moving Device if
missing, replace if already installed.
7710Air Moving Device BP1 Fault
A problem was detected with an Air Moving Device which can be caused
by an Air Moving Device not being installed or operating at the wrong
speed.
7711Air Moving Device BP1 Not Present
A problem was detected with an Air Moving Device which can be caused
by an Air Moving Device not being installed. Install Air Moving device if
missing, replace if already installed.
7720Air Moving Device BP2 Fault
A problem was detected with an Air Moving Device which can be caused
by an Air Moving Device not being installed or operating at the wrong
speed.
7721Air Moving Device BP2 Not Present
A problem was detected with an Air Moving Device which can be caused
by an Air Moving Device not being installed. Install Air Moving device if
missing, replace if already installed.
8001A Battery Power Unit 1 Failed
A response was received from battery power unit 1 charger that was not
valid.
8002Battery Power Unit 2 Failed
A response was received from battery power unit 2 charger that was not
valid.
8101A Battery Power Unit 1 Failed
AIRMOVR
TWRCARD
AIRMOVR
TWRCARD
AIRMOVR
TWRCARD
AIRMOVR
TWRCARD
AIRMOVR
TWRCARD
AIRMOVR
TWRCARD
AIRMOVR
TWRCARD
46G3890
ACMODUL
BACKPLN
46G3890
ACMODUL
BACKPLN
46G3890
1xxx
Battery power unit 1 capacity test failed.
8102Battery Power Unit 2 Failed
Battery power unit 2 capacity test failed.
8110Battery Power Unit 1 and 2 Failed
Replace both batteries.
8201A Battery Power Unit 1 Failed
Battery power unit 1 charging fault was detected.
46G3890
BATRY
46G3890
System Reference Codes45
1xxx
Reference CodeDescription/Action Perform all actions before exchanging Failing ItemsFailing Item
8202Battery Power Unit 2 Failed
Battery power unit 2 charging fault was detected.
8301A Battery Power Unit 1 Failed
Battery power unit 1 load test fault occurred.
8302Battery Power Unit 2 Failed
Battery power unit 2 load test fault occurred.
8400No VPD Found due to Invalid BypassTWRCARD
8401Timeout on Panel for Request of VPDVPDPART
8402Unable to Collect VPDVPDPART
8403VPD Critical MismatchVPDPART
8404 to 8406Processor Unit VPD MismatchVPDPART
840AVPD 5V Power Off FailureVPDPART
840BVPD 5V Power On FailureVPDPART
840CMemory Module MisplugVPDPART
840DSPCN Configuration mismatchIDPART
840ESPCN Default Configuration loadedIDPART
840FSPCN Configuration mismatchIDPART
8413 to 8416Invalid Processor VPDVPDPART
8423 to 8426No Processor VPDVPDPART
8610Air Moving Device B01 Not PresentAIRMOVR
8620Air Moving Device B02 Not PresentAIRMOVR
8810Battery Power Unit missingBATRY
8811Battery Charger Unit missingBATCHGR
8910External Netfinity Server 3.3V faultALTMANL
8920External Netfinity Server Power Good faultTWRCARD
8930Integrated Netfinity Adapter faultTWRCARD
8940 to 8943External Netfinity Server R485 Communication faultTWRCARD
Reference CodeDescription/Action Perform all actions before exchanging Failing ItemsFailing Item
9012Address not valid.
LIC command had a frame address that was not valid.
Exchange the SPCN frame-to-frame cables to the failing frame.
9013Invalid Node Address.
The address in the SPCN command does not match the secondary nodes
assigned address.
Exchange the failing items for the SPCN node reporting the error.
9014A command has an invalid address mode.
A command from the system unit specified a unit address of D or E or had
a frame address of 00.
Exchange the failing items in the system unit.
9016, 9021A command to an SPCN node was rejected.
No action required. This reference code is logged for information only.
9022Addressed Unit not in frame.
The addressed unit does not exist in the addressed frame.
TWRCARD
CBLALL
TWRCARD
CBLALL
AJDG301
TWRCARD
1xxx
No action required. This reference code is logged for information only.
9023Addressed Unit exists, but the frame is powered off.
The addressed unit is in a frame that is powered off.
No action required. This reference code is logged for information only.
9024SPCN Licensed Internal Code not valid.
The Licensed Internal Code in one of the secondary nodes is not valid. The
code will be reloaded.
No action required. This reference code is logged for error analysis only.
9025SPCN Licensed Internal Code is not valid.
The Licensed Internal Code in one of the frames is not valid. The code will
be reloaded.
No action required. This reference code is logged for error analysis only.
9026Battery Power Unit is reporting a low charge.
The battery power unit is not charged enough to run a test.
No action required. This reference code is logged for information only.
9027Battery Power Unit is defective.
No action required. This reference code is logged for information only.
9028SPCN Licensed Internal Code is not valid.
The Licensed Internal Code in the primary node is not valid. The code will
be reloaded.
No action required. This reference code is logged for error analysis only.
System Reference Codes47
1xxx
Reference CodeDescription/Action Perform all actions before exchanging Failing ItemsFailing Item
9029SPCN VPD Damaged
The VPD record in the EEPROM has bad data.
Exchange the failing items for the node reporting the failure.
902CBattery Power Unit test was aborted.
The battery power unit test was aborted.
No action required. This reference code is logged for information only.
902DAddressed frame is not in SPCN configuration table.
The addressed frame is not in the SPCN configuration table.
No action required. This reference code is logged for information only.
9031Frame-to-Frame Communications Failure
The SPCN detected a BCC error on a transmission from another frame. The
transmission is attempted again.
No action required. This reference code is logged for error analysis only.
9032SPCN Communications Failure, unit to rack.
TWRCARD
The frame detected a BCC error on a transmission from a secondary node
to the frame. The transmission is attempted again.
No action required. This reference code is logged for error analysis only.
9033SPCN Communications Failure, rack to unit.
A secondary node detected a BCC error on a transmission from the frame.
The transmission is attempted again.
No action required. This reference code is logged for error analysis only.
9034Unsupported Packet Size
The receiving node detected a packet exceeding 70 bytes. The frame can
also return this code if a secondary node returns more than 10 bytes to a
PAS command.
No action required. This reference code is logged for error analysis only.
9035Secondary SPCN node timeout.
A secondary SPCN node did not respond to a command. The command
was attempted again and failed.
No action required. This reference code is logged for error analysis only.
9036Frame Timeout
One or more frames did not respond to a command. The command is
attempted again.
No action required. This reference code is logged for error analysis only.
903BInvalid Packet Length for data sent.
The number of bytes sent or received does not match the number of bytes
specified in the command.
No action required. This reference code is logged for error analysis only.
Reference CodeDescription/Action Perform all actions before exchanging Failing ItemsFailing Item
9041Invalid Load Type
The down load was successful, but the wrong type of Licensed Internal
Code was loaded. The operation was attempted again but was not
successful. Exchange the failing items for the node reporting the fault.
9042EEPROM Failure
The EEPROM in an SPCN node cannot be written successfully.
Exchange the SPCN node reported in the failure.
9043Download Failure
The Licensed Internal Code download to an SPCN node was completed
but was not successful.
Exchange the failing SPCN node.
9046QDS Packet Sequence Error
The Packet Sequence number is wrong. The download was stopped.
9047QDS Block Sequence Error
The Block Sequence number is wrong. The download was stopped.
9048The SPCN ROS and EEPROM LIC is not compatable.
The LIC levels in the nodes ROS and EEPROM are not compatible.
AJDG301
TWRCARD
TWRCARD
TWRCARD
TWRCARD
TWRCARD
TWRCARD
AJDG301
1xxx
Exchange the failing items for the failing node.
9080Undefined Status Code
An SPCN node returned an unknown status code.
Exchange the failing SPCN node.
90F0A frame was dropped from the SPCN configuration.
A frame was dropped from the SPCN configuration. This is usually caused
by a loss of ac power or a problem with the frame-to-frame cable.
90F1A frame was added to the SPCN configuration.
No action required. This reference code is logged for information only.
9100Battery capacity test completed.
No action required. This reference code is logged for information only.
9101VLIC-SPCN Timeout
A Licensed Internal Code timeout occurred. The SPCN failed to respond to
a Licensed Internal Code command.
9102Assign Permanent Address command failure
A node failed to perform an Assign Permanent Address command.
9103Download Initialize Timeout
TWRCARD
BACKPLN
TWRCARD
CBLALL
TWRCARD
CTLPNL
SVCPROC
TWRCARD
TWRCARD
An SPCN node failed to enter the download state after an Initialize for
Download command.
Exchange the failing SPCN node.
System Reference Codes49
1xxx
Reference CodeDescription/Action Perform all actions before exchanging Failing ItemsFailing Item
9104Download Completion Timeout
An SPCN node failed to leave the download state.
Exchange the failing SPCN node.
9105Load Damaged Timeout
An SPCN node failed to enter the operational state.
Exchange the failing SPCN node.
9106An SPCN LID was not found.
No action required. This reference code is logged for information only.
9107An SPCN microcode download is required.
No action required. This reference code is logged for error analysis only.
9108A status change occured in one of the SPCN nodes.
No action required. This reference code is logged for information only.
9109Licensed Internal Code part number is not correct.
The AROS part number field was not updated to the correct level after the
system attempted to load new Licensed Internal Code.
9110Battery Power Unit capacity test failed.
TWRCARD
TWRCARD
TWRCARD
BATRY
The battery power unit was not able to pass the capacity test.
9111SPCN is too large for VLIC.
There are more nodes in the network than VLIC can service.
9112Primary SPCN node is reporting load damaged.
The Licensed Internal Code for the primary SPCN node is damaged. The
reload failed because the code could not be found.
9113Secondary SPCN node is reporting load damaged.
The Licensed Internal Code for the secondary SPCN node is damaged. The
reload failed because the code could not be found.
9114Frame SPCN node is reporting load damaged.
The Licensed Internal Code for a SPCN node is damaged. The reload failed
because the code could not be found.
9115SPCN Command rejected by the Service Processor.
The service processor rejected an SPCN command from the Licensed
Internal Code.
No action required. This reference code is logged for information only.
9116SPCN - Control Panel interface failure.
The SPCN to control panel interface is not working.
9117SPCN - Control Panel interface is now working.
AJDG301
TWRCARD
TWRCARD
TWRCARD
The SPCN to control panel interface is now working.
No action required. This reference code is logged for information only.
Reference CodeDescription/Action Perform all actions before exchanging Failing ItemsFailing Item
9212Frame Address field not valid.
A Licensed Internal Code command had a frame address that is not valid.
Exchange the failing items for the failing node.
9213Invalid Address status, secondary node.
The address in the SPCN command does not match the assigned address of
the secondary node.
Exchange the failing items for the failing node.
9214Invalid Address Mode status
Invalid Address Mode occurred during Frame Command processing.
9215Invalid Frame Command status
Invalid Frame Command occurred during Frame Command processing.
921BSystem Unit SPCN Port Fault status.
System Unit Port Fault occurred during Command processing.
922BAddress Unassigned status
A secondary node has no address assigned during Command processing.
9231Frame-to-Frame Communications Failure
A frame-to-frame communications failure occurred during STF processing.
9232Intrarack Communications Failure
An SPCN secondary node to frame communications failure occurred
during Command processing.
9233Intrarack Communications Failure
An SPCN frame to secondary node communications failure occurred
during Command processing.
9234Unsupported Packet Size status
Unsupported Packet Size occurred during STF and Secondary Node
Command processing.
9235SPCN Secondary Node Timeout status
An SPCN Secondary Node Timeout occurred during Command processing.
TWRCARD
TWRCARD
TWRCARD
AJDG301
TWRCARD
AJDG301
TWRCARD
AJDG301
TWRCARD
AJDG301
TWRCARD
CBLALL
TWRCARD
CBLALL
TWRCARD
CBLALL
TWRCARD
CTLPNL
SVCPROC
TWRCARD
AJDG301
CBLALL
1xxx
If the failing secondary node is in a 9337, go to the “Analyzing Problems”
section in the 9337 Disk Array Service Information manual.
9236Frame Timeout status
An SPCN Frame Node Timeout occurred during Network post processing.
9238Secondary Node Fault
An SPCN Secondary Node Fault occurred during Command processing.
9239Frame Node Fault
An internal error in the SPCN frame node prevents the running of a Frame
command.
TWRCARD
CBLALL
TWRCARD
AJDG301
TWRCARD
AJDG301
System Reference Codes51
1xxx
Reference CodeDescription/Action Perform all actions before exchanging Failing ItemsFailing Item
923AASA Failure
The frame address returned by a secondary node does not match the
address of the frame.
923BInvalid Packet Length for data sent.
An Invalid Packet Length occurred for data exchanged.
9280Response Stack Overflow
Too many responses were received during System Frame command
processing.
9281Response Overrun
Response Overrun occurred during System Frame processing.
9282No Free Entries
No free entries were found during System Frame processing.
9283ARA Failure
An Assign Frame Address Failure occurred during ARA Preprocessing.
9284Undefined status
Undefined Status occurred during Frame or STF processing.
9285BCC Fault
TWRCARD
AJDG301
AJDG301
TWRCARD
CBLALL
AJDG301
TWRCARD
CBLALL
AJDG301
TWRCARD
CBLALL
AJDG301
TWRCARD
TWRCARD
AJDG301
TWRCARD
AJDG301
TWRCARD
A BCC Error was detected during Network post processing.
9286Length Check Error.
Length Check occurred during SPCN post processing.
9287Undefined status
Undefined Status occurred during Command processing.
9288Configuration Error
A configuration error was detected during System Frame processing.
9289Invalid Packet Length for data sent.
Invalid Packet Length occurred for data exchanged.
A100Battery Power Unit capacity test failure
The battery power unit capacity test time exceeds the installed battery
capacity. The battery power may not be enough to provide a controlled
stop during a loss of incoming ac voltage.
This reference code is logged for information only.
Reference CodeDescription/Action Perform all actions before exchanging Failing ItemsFailing Item
A300Battery Power Unit missing
The existing number of battery power units installed may not be adequate
for the current configuration. If the battery power units are installed, insure
that they are properly connected before replacing any FRUs.
A301A Battery Power Unit 1 Failed
The installed SPCN Licensed Internal Code does not give support to the
type of battery power unit installed. Install the latest SPCN code.
A302Battery Power Unit 2 Failed
The installed SPCN Licensed Internal Code does not give support to the
type of battery power unit installed. Install the latest SPCN code.
AC01 to AC02Internal Battery Power Unit Charger FaultBATCHGR
B101A Battery Power Unit 1 Failed
Battery power unit reported an over current condition on the +29 V dc bus.
B102Battery Power Unit 2 Failed
Battery power unit 2 reported an over current condition on the +29 V dc
bus.
B201A Battery Power Unit 1 Failed
Battery power unit 1 reported an over current condition on the +31 V dc
bus.
B202Battery Power Unit 2 Failed
Battery power unit 2 reported an over current condition on the +31 V dc
bus.
C510A Battery Power Unit 1 Failed
SPCN-to-battery power unit 1 or 3 communications fault occurred.
C511Battery Power Unit 2 Failed
SPCN-to-battery power unit 2 communications fault occurred.
C512AC Module Failure
BATCHGR
BATRY
AJDG301
BATCHGR
AJDG301
BATCHGR
BKSPCN
PWRREG
BATCHGR
BACKPLN
PWRREG
BATCHGR
BACKPLN
PWRREG
BATCHGR
BACKPLN
PWRREG
BATCHGR
BACKPLN
BATCHGR
ACMODUL
BACKPLN
BATCHGR
ACMODUL
BACKPLN
ACMODUL
1xxx
SPCN serial port communications fault occurred.
C600AC Module Failure
The AC module control supply failed to turn off.
C601AC Module Failure
AC module bus voltage control test fault occurred.
C602AC Module Failure
AC module fault detection failure occurred.
C609Clock Card Failure
The clock card in slot 17 is missing or defective.
ACMODUL
ACMODUL
ACMODUL
CLKCARD
BKSPCN
System Reference Codes53
1xxx
Reference CodeDescription/Action Perform all actions before exchanging Failing ItemsFailing Item
C62ESPCN Network Fault
An SPCN frame-to-frame communication failure was detected.
SRNPU or POSORMU.
C701 to C703SPCN Frame-to-Frame Communication faultTWRCARD
CB00Unknown box ID
The SPCN node cannot determine the machine type of the box in which it
is installed.
CB05 to CB06AC Module Failure
The SPCN ROS and EPROMs test failed.
CB1DAC Module Failure
The LCD test failure was detected on an Extension/Expansion Unit.
CC00AC Module Failure
An unknown fault was detected. The machine failed to power up.
CD00No Power Supplies Present
SPCN cannot detect any power supplies installed.
CE18Regulator Not Present
No regulators can be found.
TWRCARD
CBLALL
CBLALL
TWRCARD
BACKPLN
ACMODUL
ACMODUL
17G0573
ACMODUL
FI00065
BKSPCN
BKSPCN
PWRSPLY
PWRREG
ACMODUL
If the regulators are installed, exchange the failing items.
CE1ARegulator Not Present
If regulator 3 in slot R03 is installed, exchange the failing items.
D001A Battery Power Unit 1 Failed
A response was received from battery power unit 1 charger that was not
valid.
D002Battery Power Unit 2 Failed
A response was received from battery power unit 2 charger that was not
valid.
TWRCARDCard enclosure or backplaneProblem Analysis; Symbolic FRU Isolation
UPSUNITUPS unit partProblem Analysis; Symbolic FRU Isolation
VPDPARTVPD Communication PartProblem Analysis; Symbolic FRU Isolation
(1xxx) SPCN Reference Codes for Models 800, 810, and 825
For details on the Failing Item column entries, see the SPCN Failing Items Detail
table.
Table 1. SPCN reference codes for Models 800, 810, and 825
Reference CodeDescription/Action Perform all actions before exchanging Failing ItemsFailing Item
00A0SPCN BATs in process
No action required. This reference code is logged for information only. If
this reference code is present for more than 1 minute, exchange the failing
items.
Reference CodeDescription/Action Perform all actions before exchanging Failing ItemsFailing Item
1C05Load fault on the +1.8V bus
An isolation procedure is required for identifying which load is at fault.
1C06 to 1C08Load fault on the +2.5V bus
An isolation procedure is required for identifying which load is at fault.
1F01No SRC Translate
2600Power Good FaultPGDPART
2601 to 2606Power Good FaultPGDPART
2610Processor/Memory Card not installedPWRSPLY
2611Processor Regulator faultPWRREG
2612Optical Converter 5V Fault
The SPCN detected a fault on the SPCN card optical converter 5V.
2613Configuration Requires 200V Input
PWROC
TWRCARD
PWROC
TWRCARD
TWRCARD
PWRSPLY
TWRCARD
TWRCARD
TWRCARD
CBLALL
TWRCARD
CBLALL
1xxx
Configuration now requires 200V AC power.
3100I2C Bus Controller Communication faultI2CBUS
TWRCARD
3101I2C Bus 1 Communication faultI2CBUS
TWRCARD
3102I2C Bus 2 Communication faultI2CBUS
TWRCARD
3103I2C Bus 3 Communication faultI2CBUS
TWRCARD
3104I2C Bus 4 Communication faultI2CBUS
TWRCARD
3105I2C Bus 5 Communication faultI2CBUS
TWRCARD
3106I2C Bus 6 Communication faultI2CBUS
TWRCARD
3110I2C Bus DASD Backplane 1 Communication faultI2CBUS
TWRCARD
3111I2C Bus DASD Backplane 2 Communication faultI2CBUS
TWRCARD
3112I2C Bus DASD Backplane 3 Communication faultI2CBUS
TWRCARD
3113I2C Bus Adapter Communication faultI2CBUS
TWRCARD
3114I2C Bus PCI Backplane Communication faultI2CBUS
TWRCARD
3115I2C Bus Panel Communication faultI2CBUS
TWRCARD
3116I2C Bus Fan Local Controller Communication faultI2CBUS
TWRCARD
System Reference Codes59
1xxx
Reference CodeDescription/Action Perform all actions before exchanging Failing ItemsFailing Item
3117I2C Bus Fan Remote Controller Communication faultI2CBUS
TWRCARD
3118I2C Bus SPCN VPD Communication faultI2CBUS
TWRCARD
3119I2C Bus 4 Communication faultI2CBUS
TWRCARD
311AI2C Bus DASD Backplane 2 Communication faultI2CBUS
TWRCARD
311CI2C Bus Panel Communication faultI2CBUS
TWRCARD
311DI2C Bus DASD Backplane 2 Communication faultI2CBUS
TWRCARD
311EI2C Bus DASD Backplane 3 Communication faultI2CBUS
TWRCARD
3121I2C Bus DASD Backplane 1 Communication faultI2CBUS
TWRCARD
3122I2C Bus Device Backplane 4 Communication faultI2CBUS
TWRCARD
4410Internal Battery Power Unit Fault
Internal Battery Power Unit in the system has failed.
4411Internal Battery Power Unit Charger Fault
Internal Battery Power Unit Charger in the system has failed.
4412Internal Battery Power Unit Charger Fault
Internal Battery Power Unit Charger in the system has failed.
4413Internal Battery Power Unit Charger Fault
Internal Battery Power Unit Charger in the system has failed.
4414Battery Charger Load faultPWROC
4415Battery Power Unit missingBATRY
4417Battery Charger Unit missingBATCHGR
7610Air Moving Device Fault
The Air Moving Device is operating at the wrong speed.
7611Air Moving Device missing error
A problem was detected with an Air Moving Device which can be caused
by an Air Moving Device not being installed. Install Air Moving Device if
missing, replace if already installed.
Reference CodeDescription/Action Perform all actions before exchanging Failing ItemsFailing Item
7620Air Moving Device Fault
The Air Moving Device is operating at the wrong speed.
7621Air Moving Device missing error
A problem was detected with an Air Moving Device which can be caused
by an Air Moving Device not being installed. Install Air Moving device if
missing, replace if already installed.
7630Air Moving Device Fault
The Air Moving Device is operating at the wrong speed.
7631Air Moving Device missing error
A problem was dectected with an Air Moving Device which can be caused
by an Air Moving Device not being installed. Install Air Moving Device if
missing, replace if already installed.
7640Air Moving Device Fault
The Air Moving Device is operating at the wrong speed.
7641Air Moving Device missing error
A problem was detected with an Air Moving Device which can be caused
by an Air Moving Device not being installed. Install Air Moving Device if
missing, replace if already installed.
8400No VPD Found due to Invalid BypassTWRCARD
8401Timeout on Panel for Request of VPDVPDPART
8402Unable to Collect VPDVPDPART
8403VPD Critical MismatchVPDPART
8404 to 8406Processor Unit VPD MismatchVPDPART
8409No Processor InstalledVPDPART
840AVPD 5V Power Off FailureVPDPART
840BVPD 5V Power On FailureVPDPART
840CMemory Module MisplugVPDPART
840DSPCN Configuration mismatchIDPART
840ESPCN Default Configuration loadedIDPART
840FSPCN Configuration mismatchIDPART
8413 to 8416Invalid Processor VPDVPDPART
8423 to 8426No Processor VPDVPDPART
AIRMOVR
TWRCARD
AIRMOVR
TWRCARD
AIRMOVR
TWRCARD
AIRMOVR
TWRCARD
AIRMOVR
TWRCARD
AIRMOVR
TWRCARD
TWRCARD
TWRCARD
TWRCARD
TWRCARD
TWRCARD
TWRCARD
TWRCARD
TWRCARD
TWRCARD
TWRCARD
TWRCARD
TWRCARD
TWRCARD
1xxx
System Reference Codes61
1xxx
Reference CodeDescription/Action Perform all actions before exchanging Failing ItemsFailing Item
8610Air Moving Device B01 Not PresentAIRMOVR
TWRCARD
8620Air Moving Device B02 Not PresentAIRMOVR
TWRCARD
8910External Netfinity Server 3.3V faultALTMANL
TWRCARD
8920External Netfinity Server Power Good faultTWRCARD
ALTMANL
8930Integrated Netfinity Adapter faultTWRCARD
8940 to 8943External Netfinity Server R485 Communication faultTWRCARD
CBLALL
ALTMANL
9012Address not valid.
LIC command had a frame address that was not valid.
Exchange the SPCN frame-to-frame cables to the failing frame.
9013Invalid Node Address.
The address in the SPCN command does not match the secondary nodes
assigned address.
TWRCARD
CBLALL
TWRCARD
CBLALL
Exchange the failing items for the SPCN node reporting the error.
9014A command has an invalid address mode.
A command from the system unit specified a unit address of D or E or had
a frame address of 00.
Exchange the failing items in the system unit.
9016, 9021A command to an SPCN node was rejected.
No action required. This reference code is logged for information only.
9022Addressed Unit not in frame.
The addressed unit does not exist in the addressed frame.
No action required. This reference code is logged for information only.
9023Addressed Unit exists, but the frame is powered off.
The addressed unit is in a frame that is powered off.
No action required. This reference code is logged for information only.
9024SPCN Licensed Internal Code not valid.
The Licensed Internal Code in one of the secondary nodes is not valid. The
code will be reloaded.
No action required. This reference code is logged for error analysis only.
9025SPCN Licensed Internal Code is not valid.
AJDG301
TWRCARD
The Licensed Internal Code in one of the frames is not valid. The code will
be reloaded.
No action required. This reference code is logged for error analysis only.
Reference CodeDescription/Action Perform all actions before exchanging Failing ItemsFailing Item
9026Battery Power Unit is reporting a low charge.
The battery power unit is not charged enough to run a test.
No action required. This reference code is logged for information only.
9027Battery Power Unit is defective.
No action required. This reference code is logged for information only.
9028SPCN Licensed Internal Code is not valid.
The Licensed Internal Code in the primary node is not valid. The code will
be reloaded.
No action required. This reference code is logged for error analysis only.
9029SPCN VPD Damaged
The VPD record in the EEPROM has bad data.
Exchange the failing items for the node reporting the failure.
902CBattery Power Unit test was aborted.
The battery power unit test was aborted.
TWRCARD
1xxx
No action required. This reference code is logged for information only.
902DAddressed frame is not in SPCN configuration table.
The addressed frame is not in the SPCN configuration table.
No action required. This reference code is logged for information only.
9031Frame-to-Frame Communications Failure
The SPCN detected a BCC error on a transmission from another frame. The
transmission is attempted again.
No action required. This reference code is logged for error analysis only.
9032SPCN Communications Failure, unit to rack.
The frame detected a BCC error on a transmission from a secondary node
to the frame. The transmission is attempted again.
No action required. This reference code is logged for error analysis only.
9033SPCN Communications Failure, rack to unit.
A secondary node detected a BCC error on a transmission from the frame.
The transmission is attempted again.
No action required. This reference code is logged for error analysis only.
9034Unsupported Packet Size
The receiving node detected a packet exceeding 70 bytes. The frame can
also return this code if a secondary node returns more than 10 bytes to a
PAS command.
No action required. This reference code is logged for error analysis only.
System Reference Codes63
1xxx
Reference CodeDescription/Action Perform all actions before exchanging Failing ItemsFailing Item
9035Secondary SPCN node timeout.
A secondary SPCN node did not respond to a command. The command
was attempted again and failed.
No action required. This reference code is logged for error analysis only.
9036Frame Timeout
One or more frames did not respond to a command. The command is
attempted again.
No action required. This reference code is logged for error analysis only.
903BInvalid Packet Length for data sent.
The number of bytes sent or received does not match the number of bytes
specified in the command.
No action required. This reference code is logged for error analysis only.
9041Invalid Load Type
The down load was successful, but the wrong type of Licensed Internal
Code was loaded. The operation was attempted again but was not
successful. Exchange the failing items for the node reporting the fault.
9042EEPROM Failure
AJDG301
TWRCARD
TWRCARD
The EEPROM in an SPCN node cannot be written successfully.
Exchange the SPCN node reported in the failure.
9043Download Failure
The Licensed Internal Code download to an SPCN node was completed
but was not successful.
Exchange the failing SPCN node.
9046QDS Packet Sequence Error
The Packet Sequence number is wrong. The download was stopped.
9047QDS Block Sequence Error
The Block Sequence number is wrong. The download was stopped.
9048The SPCN ROS and EEPROM LIC is not compatable.
The LIC levels in the nodes ROS and EEPROM are not compatible.
Exchange the failing items for the failing node.
9080Undefined Status Code
An SPCN node returned an unknown status code.
Exchange the failing SPCN node.
90F0A frame was dropped from the SPCN configuration.
A frame was dropped from the SPCN configuration. This is usually caused
by a loss of ac power or a problem with the frame-to-frame cable.
90F1A frame was added to the SPCN configuration.
TWRCARD
TWRCARD
TWRCARD
TWRCARD
AJDG301
TWRCARD
BACKPLN
TWRCARD
CBLALL
No action required. This reference code is logged for information only.
Reference CodeDescription/Action Perform all actions before exchanging Failing ItemsFailing Item
00A0SPCN BATs in process
No action required. This reference code is logged for information only. If
this reference code is present for more than 1 minute, exchange the failing
items.
00A1Regulator 1 has been turned off by system
No action required. This reference code is logged for information only.
00A2Regulator 2 has been turned off by system
No action required. This reference code is logged for information only.
00A3Regulator 3 has been turned off by system
No action required. This reference code is logged for information only.
00A4Regulator 4 has been turned off by system
No action required. This reference code is logged for information only.
00A5Regulator 5 has been turned off by system
No action required. This reference code is logged for information only.
00A6Regulator 6 has been turned off by system
TWRCARD
1xxx
No action required. This reference code is logged for information only.
00A7The system is running on the Battery Power Unit.
No action required. This reference code is logged for information only.
00A8The Battery Power Unit is not fully charged.
No action required. This reference code is logged for information only.
00A9Battery Power Unit test is in process.
No action required. This reference code is logged for information only.
00AADownload in process
No action required. This reference code is logged for information only.
00ABRack UEPO switch is OFF.
Informational reference code.
The UEPO switch must be returned to the On position to power on the
rack.
00ACDetected AC loss
If system powers on normally or stays powered on after AC power failure,
no replacement of parts may be needed.
00BAThe system is running on the Battery Power Unit.
TWRCARD
CTLPNL
6462417
ACMODUL
No action required. This reference code is displayed for information only.
00BCBattery Power Unit test is in process.
No action required. This reference code is displayed for information only.
00CACPM power down is complete.
No action required. This reference code is displayed for information only.
00EFRemote EPO switch is OFF
System Reference Codes69
1xxx
Reference CodeDescription/Action Perform all actions before exchanging Failing ItemsFailing Item
Reference CodeDescription/Action Perform all actions before exchanging Failing ItemsFailing Item
2312Power Supply P02 error
A fault detection failure occurred for Power Supply P02.
2313Power Supply P03 error
A fault detection failure occurred for Power Supply P03.
2314Power Supply P04 error
A fault detection failure occurred for Power Supply P04.
2321Power Good Fault
A MFIOP power good error was detected.
2322Power Good Type M error
A Memory power good error was detected.
2323Power Good Type P error
A Processor power good error was detected.
2324Power Good Type I error
A Internal expansion power good error was detected.
2330Power Supply P01 not installedPWRSPLY
2331Power Supply P01 ID is InvalidPWRSPLY
2332Power Supply P02 ID is InvalidPWRSPLY
2333Power Supply P03 ID is InvalidPWRSPLY
2334Power Supply P04 ID is InvalidPWRSPLY
2400 to 2402UPS Enable/Disable FailureUPSUNIT
2403UPS CPM FailureUPSUNIT
2404UPS Battery FailureBATRY
2405UPS Unit FailureUPSUNIT
2406 to 2407UPS Enable/Disable FailureUPSUNIT
2410 to 2411UPS Test FailureUPSUNIT
2413UPS Interface FailureUPSUNIT
2600Power Good FaultPGDPART
2601 to 2604Power Good FaultPGDPART
PWRSPLY
SPNLCRD
CBLALL
PWRSPLY
SPNLCRD
CBLALL
PWRSPLY
SPNLCRD
CBLALL
SPNLCRD
CBLALL
PGDPART
SPNLCRD
CBLALL
PGDPART
SPNLCRD
CBLALL
PGDPART
SPNLCRD
CBLALL
PGDPART
SPNLCRD
SPNLCRD
SPNLCRD
SPNLCRD
SPNLCRD
SPNLCRD
SPNLCRD
UPSUNIT
SPNLCRD
SPNLCRD
SPNLCRD
SPNLCRD
TWRCARD
PWRSPLY
TWRCARD
1xxx
System Reference Codes95
1xxx
Reference CodeDescription/Action Perform all actions before exchanging Failing ItemsFailing Item
2610Processor/Memory Card not installedPWRSPLY
TWRCARD
2612Optical Converter 5V Fault
The SPCN detected a fault on the SPCN card optical converter 5V.
2613Configuration Requires 200V Input
Configuration now requires 200V AC power.
300EEPO Circuit Fault
The ac module installed in the 9406 Expansion Unit (FC 504x) detected a
fault in the UEPO signal. The signal was active and the incoming ac
voltage was still present.
302BPCC Overcurrent
The power control compartment is causing an over current condition in the
9406 Expansion Unit power system.
Exchange the ac module and the SPCN port cable at the same time.
3100I2C Bus Controller Communication faultI2CBUS
3101I2C Bus 1 Communication faultI2CBUS
3102I2C Bus 2 Communication faultI2CBUS
3103I2C Bus 3 Communication faultI2CBUS
3104I2C Bus 4 Communication faultI2CBUS
3105I2C Bus 5 Communication faultI2CBUS
3106I2C Bus 6 Communication faultI2CBUS
3110I2C Bus DASD Backplane 1 Communication faultI2CBUS
3111I2C Bus DASD Backplane 2 Communication faultI2CBUS
3112I2C Bus DASD Backplane 3 Communication faultI2CBUS
3113I2C Bus Adapter Communication faultI2CBUS
3114I2C Bus PCI Backplane Communication faultI2CBUS
3115I2C Bus Panel Communication faultI2CBUS
3116I2C Bus Fan Local Controller Communication faultI2CBUS
3117I2C Bus Fan Remote Controller Communication faultI2CBUS