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IntelliStation M Pro 6850

IBM IntelliStation M Pro 6233, IntelliStation M Pro 6850, IntelliStation M Pro Hardware Maintenance Manual

Hardware Maintenance Manual
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IBM IntelliStation M Pro Ty pe 6233 an d 6850
Hardware Maintenance Manual
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IBM IntelliStation M Pro Ty p e 6233 and 6850
Note
Before using this information and the product it supports, be sure to read “Notices” on page 141.
inconsistent with local law.
INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION ″AS IS″ WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to you.
This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. IBM may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time.
This publication was developed for products and services offered in the United States of America. IBM may not offer the products, services, or features discussed in this document in other countries, and the information is subject to change without notice. Consult your local IBM representative for information on the products, services, and features available in your area.
Requests for technical information about IBM products should be made to your IBM reseller or IBM marketing representative.
© Copyright International Business Machines Corporation 2002. All rights reserved.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.
About this manual
This manual contains diagnostic information, Symptom-to-FRU indexes, error codes, error messages, service and reference information for the IBM IntelliStation
Note:
This manual is intended for trained servicers who are familiar with IBM Personal Computer products. Use this manual along with advanced diagnostic tests to troubleshoot problems effectively.
Before servicing an IBM product, be sure to review the “Safety notices (multi-lingual translations)” on page 107 and “Safety information” on page 103.
®
Series computer Types 6233 and 6850.
Important safety information
Be sure to read all caution and danger statements in this book before performing any of the instructions.
Leia todas as instruções de cuidado e perigo antes de executar qualquer operação.
®
© Copyright IBM Corp. 2002 iii
Prenez connaissance de toutes les consignes de type Attention et Danger avant de procéder aux opérations décrites par les instructions.
Lesen Sie alle Sicherheitshinweise, bevor Sie eine Anweisung ausführen.
Accertarsi di leggere tutti gli avvisi di attenzione e di pericolo prima di effettuare qualsiasi operazione.
Online support
Lea atentamente todas las declaraciones de precaución y peligro ante de llevar a cabo cualquier operación.
Use the World Wide Web (WWW) to download Diagnostic, BIOS Flash, and device driver files.
File download address is:
http://www.ibm.com/pc/support
iv Hardware Maintenance Manual: IBM IntelliStation M Pro Type 6233 and 6850
Contents
About this manual . . . . . . . . . . . . . . . . . . . . . . . iii
Important safety information . . . . . . . . . . . . . . . . . . . . iii
Online support . . . . . . . . . . . . . . . . . . . . . . . . .iv
General checkout . . . . . . . . . . . . . . . . . . . . . . . .1
General information . . . . . . . . . . . . . . . . . . . . . . .3
Operating systems . . . . . . . . . . . . . . . . . . . . . . . .3
Supported operating systems . . . . . . . . . . . . . . . . . . .3
Compatible operating systems . . . . . . . . . . . . . . . . . . .4
Features and specifications . . . . . . . . . . . . . . . . . . . . .4
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
What the IBM IntelliStation M Pro offers . . . . . . . . . . . . . . . .6
Computer controls and indicators . . . . . . . . . . . . . . . . . .7
Input/output connector locations . . . . . . . . . . . . . . . . . . .8
Turning on the computer . . . . . . . . . . . . . . . . . . . . . .9
Shutting down the operating system . . . . . . . . . . . . . . . . .10
Turning off the computer . . . . . . . . . . . . . . . . . . . . .10
Operating certain features . . . . . . . . . . . . . . . . . . . . .11
Using video features . . . . . . . . . . . . . . . . . . . . . .11
Using audio features . . . . . . . . . . . . . . . . . . . . . .12
Updating system programs . . . . . . . . . . . . . . . . . . .12
Managing the computer . . . . . . . . . . . . . . . . . . . . .13
Using security features . . . . . . . . . . . . . . . . . . . . .14
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . .17
Setup Utility program . . . . . . . . . . . . . . . . . . . . . . .17
POST . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . .18
Diagnostics program download . . . . . . . . . . . . . . . . . .18
Navigating through the diagnostics programs . . . . . . . . . . . . .18
Running diagnostics tests . . . . . . . . . . . . . . . . . . . .19
Test selection . . . . . . . . . . . . . . . . . . . . . . . .19
Using the IBM Product Recovery CD . . . . . . . . . . . . . . . .19
Module test menu/hardware configuration report . . . . . . . . . . .21
Memory Diagnostic tests . . . . . . . . . . . . . . . . . . . .21
Alert-On LAN test . . . . . . . . . . . . . . . . . . . . . . .21
Test results . . . . . . . . . . . . . . . . . . . . . . . . .22
Hard file Smart test . . . . . . . . . . . . . . . . . . . . . .22
Quick and Full erase - hard drive . . . . . . . . . . . . . . . . .23
Iomega Zip drive test . . . . . . . . . . . . . . . . . . . . .23
Viewing the test log . . . . . . . . . . . . . . . . . . . . . .23
When to use the Low-Level Format program . . . . . . . . . . . . . .24
Preparing the hard disk drive for use . . . . . . . . . . . . . . . . .24
Small computer system interface (SCSI) error messages . . . . . . . .25
Software-generated error messages . . . . . . . . . . . . . . . .25
Diagnostic error codes and messages . . . . . . . . . . . . . . .25
Changing the startup sequence to start from the CD . . . . . . . . . .25
IBM Enhanced Diagnostics . . . . . . . . . . . . . . . . . . .26
Other diagnostic programs . . . . . . . . . . . . . . . . . . .27
PC-Doctor for Windows . . . . . . . . . . . . . . . . . . . . .27
Using the ConfigSafe program . . . . . . . . . . . . . . . . . .27
ConfigSafe Save Our System (SOS) feature . . . . . . . . . . . . .27
© Copyright IBM Corp. 2002 v
Erasing a lost or forgotten password (clearing CMOS) . . . . . . . . .28
Recovering from a POST/BIOS update failure . . . . . . . . . . . .29
Replacing the battery . . . . . . . . . . . . . . . . . . . . .29
Configuration . . . . . . . . . . . . . . . . . . . . . . . . .33
Using the Configuration/Setup Utility program . . . . . . . . . . . . .33
Starting the Configuration/Setup Utility program . . . . . . . . . . . .33
The Configuration/Setup Utility main menu choices . . . . . . . . . .34
Using passwords . . . . . . . . . . . . . . . . . . . . . . .36
Using the SCSISelect Utility program (some models) . . . . . . . . . . .36
Starting the SCSISelect Utility program . . . . . . . . . . . . . . .36
SCSISelect menu choices . . . . . . . . . . . . . . . . . . . .37
Using the PXE Boot Agent Utility program . . . . . . . . . . . . . . .38
Starting the PXE boot agent utility program . . . . . . . . . . . . .38
PXE boot agent utility menu choices . . . . . . . . . . . . . . . .38
BIOS levels . . . . . . . . . . . . . . . . . . . . . . . . . .39
Flash (BIOS/VPD) update procedure . . . . . . . . . . . . . . . . .40
Installing options . . . . . . . . . . . . . . . . . . . . . . .41
Major components of the IntelliStation M Pro Types 6850 and 6233 . . . . .41
System board connectors . . . . . . . . . . . . . . . . . . . . .42
Memory board connector . . . . . . . . . . . . . . . . . . . . .42
Before you begin . . . . . . . . . . . . . . . . . . . . . . . .43
System reliability considerations . . . . . . . . . . . . . . . . .43
Handling static-sensitive devices . . . . . . . . . . . . . . . . .43
Installing options . . . . . . . . . . . . . . . . . . . . . . . .47
Moving the stabilizing feet . . . . . . . . . . . . . . . . . . . .47
Removing the cover and front bezel . . . . . . . . . . . . . . . .47
Removing the air baffle . . . . . . . . . . . . . . . . . . . . .48
Working with adapters . . . . . . . . . . . . . . . . . . . . .49
Installing internal drives . . . . . . . . . . . . . . . . . . . . .52
Installing a drive in bay 1 . . . . . . . . . . . . . . . . . . . .55
Installing drives in drive bays 4, 5, 6, 7, and 8 . . . . . . . . . . . .56
Installing memory modules . . . . . . . . . . . . . . . . . . .57
Installing a microprocessor . . . . . . . . . . . . . . . . . . .61
Security U-bolt . . . . . . . . . . . . . . . . . . . . . . . .64
Replacing the cover and connecting the cables . . . . . . . . . . . . .65
Input/output connector locations . . . . . . . . . . . . . . . . . .66
Mouse connector . . . . . . . . . . . . . . . . . . . . . . .67
Keyboard connector . . . . . . . . . . . . . . . . . . . . . .67
Parallel connector . . . . . . . . . . . . . . . . . . . . . . .67
Serial connectors . . . . . . . . . . . . . . . . . . . . . . .68
Ethernet connector . . . . . . . . . . . . . . . . . . . . . .68
Universal Serial Bus connectors . . . . . . . . . . . . . . . . .69
Audio connectors . . . . . . . . . . . . . . . . . . . . . . .70
Video connector . . . . . . . . . . . . . . . . . . . . . . .70
Completing the installation . . . . . . . . . . . . . . . . . . . . .71
Updating the computer configuration . . . . . . . . . . . . . . . .71
Configuring Plug and Play adapters . . . . . . . . . . . . . . . .71
Starting the Configuration/Setup Utility program . . . . . . . . . . . .72
Configuring startup sequence . . . . . . . . . . . . . . . . . .72
FRU information (service only) . . . . . . . . . . . . . . . . . .73
CD-ROM drive removal . . . . . . . . . . . . . . . . . . . . . .73
Diskette drive . . . . . . . . . . . . . . . . . . . . . . . . .74
Fan removal . . . . . . . . . . . . . . . . . . . . . . . . . .75
vi Hardware Maintenance Manual: IBM IntelliStation M Pro Type 6233 and 6850
LED/power switch removal . . . . . . . . . . . . . . . . . . . .76
Memory board removal . . . . . . . . . . . . . . . . . . . . . .77
Power supply removal . . . . . . . . . . . . . . . . . . . . . .78
Speaker removal . . . . . . . . . . . . . . . . . . . . . . . .79
System board removal . . . . . . . . . . . . . . . . . . . . . .80
Symptom-to-FRU index . . . . . . . . . . . . . . . . . . . . .83
Beep symptoms . . . . . . . . . . . . . . . . . . . . . . . .83
No beep symptoms . . . . . . . . . . . . . . . . . . . . . . .86
Diagnostic error codes . . . . . . . . . . . . . . . . . . . . . .86
Error symptoms . . . . . . . . . . . . . . . . . . . . . . . .89
POST error codes . . . . . . . . . . . . . . . . . . . . . . . .91
Processor board LEDs . . . . . . . . . . . . . . . . . . . . . .95
Undetermined problems . . . . . . . . . . . . . . . . . . . . .96
Parts listing Types 6233 and 6850 . . . . . . . . . . . . . . . . .97
Recovery CDs . . . . . . . . . . . . . . . . . . . . . . . . .99
Keyboards . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Power cords . . . . . . . . . . . . . . . . . . . . . . . . . 101
Related service information . . . . . . . . . . . . . . . . . . . 103
Safety information . . . . . . . . . . . . . . . . . . . . . . . 103
General safety . . . . . . . . . . . . . . . . . . . . . . . 103
Electrical safety . . . . . . . . . . . . . . . . . . . . . . . 104
Safety inspection guide . . . . . . . . . . . . . . . . . . . . 105
Handling electrostatic discharge-sensitive devices . . . . . . . . . . 106
Grounding requirements . . . . . . . . . . . . . . . . . . . . 107
Safety notices (multi-lingual translations) . . . . . . . . . . . . . . 107
Send us your comments! . . . . . . . . . . . . . . . . . . . . . 140
Problem determination tips . . . . . . . . . . . . . . . . . . . . 141
Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Contents vii
viii Hardware Maintenance Manual: IBM IntelliStation M Pro Type 6233 and 6850
General checkout
This general checkout procedure is for Types 6233 and 6850 computers.
Attention:
The drives in the computer you are servicing might have been rearranged or the drive startup sequence changed. Be extremely careful during write operations such as copying, saving or formatting. Data or programs can be overwritten if you select an incorrect drive.
Diagnostic error messages appear when a test program finds a problem with a hardware option. For the test programs to properly determine if a test Passed, Failed or Aborted, the test programs check the error-return code at test completion. See “Diagnostics” on page 18.
General error messages appear if a problem or conflict is found by an application program, the operating system, or both. For an explanation of these messages, refer to the information supplied with that software package.
Notes:
v Types 6233 and 6850 computers default to come up quiet (no beep and no memory count and checkpoint code
display) when no errors are detected by POST.
v To enable beep and memory count and checkpoint code display when a successful POST occurs, do the following:
1. Select Start Options in the Configuration/Setup Utility program (see “Setup Utility program” on page 17).
2. Set Power-On Self-Test to Enhanced.
Before replacing any FRUs, ensure that the latest level of BIOS is installed on the system. A down-level BIOS
v
might cause false errors and unnecessary replacement of the system board. For more information on how to determine and obtain the latest level BIOS, see “BIOS levels” on page 39.
v If multiple error codes are displayed, diagnose the first error code displayed. v If the computer hangs with a POST error, go to “POST error codes” on page 91. v If the computer hangs and no error is displayed, go to “Undetermined problems” on page 96. v If an installed device is not recognized by the diagnostics program, that device might be defective.
001
1. Power-off the computer and all external devices.
2. Check all cables and power cords.
3. Make sure the system board is seated properly.
4. Set all display controls to the middle position.
5. Power-on all external devices.
6. Power-on the computer.
7. Check for the following response:
v Readable instructions or the Main Menu.
YOU RECEIVE THE CORRECT RESPONSE?
DID
NO, continue to 002.
YES, proceed to 003.
© Copyright IBM Corp. 2002 1
002
If the Power Management feature is enabled, do the following:
1. Start the Configuration/Setup Utility program (see “Setup Utility program” on page 17.)
2. Select Power Management from the Configuration/Setup Utility program menu.
3. Select APM.
4. Be sure APM BIOS Mode is set to Disabled. If it is not, press Left Arrow (“) or Right Arrow (”) to change the setting.
5. Select Automatic Hardware Power Management.
6. Set Automatic Hardware Power Management to Disabled.
7. If the problem persists, continue to 003.
003
Run the Diagnostic programs. If necessary, refer to “Running diagnostics tests” on page 19.
v If you receive an error, replace the part that the diagnostic program calls out or
go to “Diagnostics” on page 18.
v If the test stops and you cannot continue, replace the last device tested.
2 Hardware Maintenance Manual: IBM IntelliStation M Pro Type 6233 and 6850
General information
The IBM IntelliStation M Pro professional workstation incorporates many of the latest advances in computer technology and is easy to expand and upgrade as needs change.
The IntelliStation M Pro computer is a rack mountable system. To install the computer in a rack, refer to the Tower-to-Rack Conversion Kit manual and the Rack
Installation Instructions that are provided with the optional rack hardware for
complete installation and removal instructions.
This section provides an overview of the computer features, preinstalled software, and system specifications.
If you have access to the World Wide Web, you can obtain up-to-date information about the IntelliStation M Pro model and other IBM computer products at: http://www.ibm.com/pc/us/intellistation/
The computer model number and serial number are located on labels on top of the computer behind the bezel on the right.
ID label
Operating systems
This section lists the operating systems that are either supported on or have been tested for compatibility with the IntelliStation M Pro Types 6850 and 6233.
Supported operating systems
IBM IntelliStation M Pro Type 6850 is supported on the following operating systems:
v Microsoft v Microsoft Windows NT v Microsoft Windows XP Professional
© Copyright IBM Corp. 2002 3
®
Windows
®
2000 Professional Workstation
®
Workstation Version 4.0
Compatible operating systems
IBM IntelliStation M Pro Types 6850 and 6233 have been tested for compatibility with the following operating systems:
v IBM PC DOS Versions 7.0 v Red Hat Linux Version 7.1 or later v SuSE Linux Version 7.1 or later v TurboLinux Server Version 6.5 or later
Features and specifications
The following table provides a summary of the features and specifications for this computer. Some features and specifications might not apply to your computer model.
Microprocessor:
v Intel
™
Xeon microprocessors
v 256 KB or 512 Level-2 cache v Supports up to two
microprocessors
Memory:
v Minimum: 256 MB v Maximum: 4 GB v Type: PC800 MHz, 400MHz
ECC RAMBUS RIMMs only
v Slots: 8
Drives:
(depending on model)
v Diskette: 1.44 MB (2 mode) v CD-ROM: 48X IDE v IDE hard disk drive (IDE
model only)
v SCSI Ultra160 hard disk drive
(SCSI model only)
Video: (depending on model)
v Matrox Millennium G450 (DVI-I)
with 32 MB DDR SDRAM video memory and a single DVI-I or dual analog connectors
v NVIDIA Quadro4 200NVS
(LFH-60) with 64 MB SDR SDRAM video memory and dual analog connectors (or dual digital monitor capability with the purchase of an additional pigtail cable)
v ATI Fire GL 8800 (DVI-I and
VGA) with 128 MB DDR SGRAM video memory with one analog and one DVI-I connector
v 3Dlabs Wildcat III 6110 (DVI-I)
with 128 MB texture buffer DDR SDRAM video memory and 64 MB frame buffer video memory, and dual DVI-I connectors
v Quadro4 900 XGL
Size and Weight:
v Height: 440 mm (17.3 in.) v Width: 216 mm (8.50 in.) v Depth: 606 mm (23.9 in.) v Weight:
– Minimum configuration as
shipped: 25.0 kg (55 lb)
– Maximum configuration: 29.5
kg (65 lb)
Environment:
v Air temperature:
– Operating: 10° to 35°C (50°
to 95° F)
– Storage: -40° to 60°C
(-40° to 140° F)
Humidity:
v
– Operating: 8% to 80% – Storage: 8% to 80%
Maximum altitude: 2134 m
v
(7000 ft)
output:
Heat
Approximate heat output in British Thermal Units (Btu) per hour:
v Minimum configuration: 340
Btu/hr (100 watts)
v Maximum configuration: 2385
Btu/hr (700 watts)
4 Hardware Maintenance Manual: IBM IntelliStation M Pro Type 6233 and 6850
Expansion bays:
v Two 5.25-in. bays (One
CD-ROM drive installed)
v One 3.5-in. bay (Floppy drive
installed)
v Six 3.5-in. slim-high bays
available (One hard disk drive installed)
expansion slots:
PCI
v Three 33 MHz/32-bit on the
system board
v Two 66 MHz/64-bit on the
system board
Pro slot:
AGP
v Accelerated graphics port
(AGP)
v Video adapter installed in the
4X AGP Pro video slot on the system board
supply:
Power
One 480 watt (90-265 V ac)
Integrated functions:
v Integrated Ultra160 SCSI dual
channel
v 10BASE-T/100BASE-TX Ethernet
controller on the system board with an RJ-45 Ethernet port
v Two serial ports v One parallel port v Two USB ports v One keyboard port v One mouse port v Audio ports
– Line out – Line in – Microphone
Dual-channel bus mastering IDE
v
controller
Acoustical
noise emission:
v Declared (upper limit) sound
power levels: – Idle: 5.2 bels – Operating: 5.3 bels
v Average sound-pressure levels:
– At operator position:
- Idle: 42 dBA
- Operating: 45 dBA
At bystander position - 1 meter
–
(3.3 ft):
- Idle: 37 dBA
- Operating: 39 dBA
Electrical input:
v Input voltage:
– Low range:
- Minimum: 90 V ac
- Maximum: 137 V ac
- Input frequency range: 57 - 63 Hz
High range:
–
- Minimum: 180 V ac
- Maximum: 265 V ac
- Input frequency range: 47 - 53 Hz
Input kilovolt-amperes (kVA,
v
approximately): – Minimum: configuration as
shipped: 0.52 kVA
– Maximum configuration:
1.50 kVA
Security
v Cover lock and keys (located behind the CD-ROM cover door) v Support for the addition of a U-bolt and lockable cable v User and supervisor passwords v Startup sequence control v Startup without diskette drive, keyboard, or mouse v Unattended start mode v Diskette and hard disk I/O control v Serial and parallel port I/O control v Alert on LAN v Security profile by device v IBM Security Solutions
™
General information 5
What the IBM IntelliStation M Pro offers
The IBM IntelliStation M Pro takes advantage of advancements in symmetric multiprocessing (SMP), data storage, graphics, memory, systems management, and network environments. The computer includes:
v High-performance accelerated graphics port (AGP) graphics
The computer comes with an AGP graphics adapter installed. This adapter supports high resolutions and includes many performance-enhancing features for the operating system environment.
v Impressive performance using an innovative approach to SMP
The computer supports up to two Intel Xeon microprocessors. The computer comes with one microprocessor installed; you can install an additional microprocessor to enhance performance and provide SMP capability.
v Large system memory
The memory bus in the computer supports up to 4 GB of system memory. The memory controller provides error correcting code (ECC) support for up to eight industry-standard PC800, 2.5 V, 184-pin, registered, Rambus dynamic random access memory (RDRAM) Rambus inline memory modules (RIMMs).
v Integrated network environment support
The computer comes with two Ethernet controllers on the system board. Each Ethernet controller has an interface for connecting to 10-MBps or 100-MBps networks. The computer automatically selects between 10BASE-T and 100BASE-TX. Each controller provides full-duplex (FDX) capability, which enables simultaneous transmission and reception of data on the Ethernet local area network (LAN).
6 Hardware Maintenance Manual: IBM IntelliStation M Pro Type 6233 and 6850
Computer controls and indicators
The button at the front of the computer enables you to turn on and turn off the computer. The lights are status indicators that tell you when a certain device, such as the hard disk drive, is in use.
Diskette eject button
CD-ROM drive activity light
CD-ROM eject button
Diskette drive activity light
Power control button
Power-on light Hard disk
drive activity light
The following list describes the controls and status indicators on the computer.
CD-ROM drive activity light
When this light is on, the CD-ROM drive is in use.
CD-ROM eject button
Press this button to open the CD tray and remove the CD from the CD-ROM drive.
Diskette drive activity light
When this light is on, the diskette drive is in use.
Diskette eject button
Press this button to release a diskette from the drive.
Hard disk drive activity light
When this light is on, the hard disk drive is in use.
Power control button
Press this button to turn the computer on or off. Do not turn off the computer if the in-use light for the hard disk drive or diskette drive is on.
Note: The power control button normally operates with a single touch.
However in some circumstances, the computer might not immediately turn off. If this happens, hold the power control button down for 5 to 10 seconds, and the computer will turn off.
Power-on
light
This status indicator lights when you turn on the computer.
General information 7
Input/output connector locations
The following illustration shows the input/output connectors and the expansion slots on the rear of the computer.
Use the following illustration to help you connect cables to the rear of the computer. Some connectors are color-coded. You might not have devices for all connectors shown here.
Power connector
Mouse connector
Keyboard connector
Parallel connector
USB connectors
Serial connector 1
Serial connector 2
Ethernet connector
Audio line out/ headphone connector
Audio line in connector
Microphone in connector
SCSI connector
Monitor connector
Note: The location of the monitor connector is dependent on the video adapter
installed on the computer.
8 Hardware Maintenance Manual: IBM IntelliStation M Pro Type 6233 and 6850
The following illustration shows the video connectors on models with a Fire GL 8800 or Wildcat III 6110 video adapter.
Digital
Analog
StereoGraphics
Digital (DVI-I)
Note: The Wildcat III 6110 adapter occupies the AGP slot and the adjacent PCI
slot. Be careful when you install an adapter in PCI slot 2 because the space between the Wildcat III 6110 adapter and PCI slot 2 is very limited, which causes the adapters to be very close to each other.
If the software application supports it, the StereoGraphics connector on a Wildcat III 6110 video adapter is used for 3-D glasses or goggles.
Turning on the computer
After you plug one end of the computer power cord into the power supply connector on the rear of the computer, and the other end of the power cord into an electrical outlet, you can start the computer as follows:
v You can press the power control button on the front of the computer to start the
computer.
v If the computer is turned on and a power failure occurs, the computer will start
automatically when the power is restored.
the POST detects a problem when you turn on the computer, you will hear
If repeating beeps. If this occurs, see “Diagnostics” on page 17 for more information.
During POST, the following messages are displayed:
v Press F1 for Configuration/Setup v To Start the Product Recovery Program, Press F11 v <<< Press <CTRL><A> for SCSISelect Utility! >>>
The SCSI message only appears if a SCSI adapter is installed in the
Note:
computer.
If the computer is properly connected and configured to load a startup image from the network, a request is sent and a startup image is loaded into the computer. If the request is unsuccessful or there is no network connection, the operating system and application programs are loaded from the hard disk drive.
The computer can ″wake up″ and be started remotely over a network, if it has a properly configured network connection. For more information, see “Wake on LAN” on page 13 and “Remote Administration” on page 14.
General information 9
Shutting down the operating system
When you are ready to shut down the computer, follow these instructions to prevent the loss of unsaved data or damage to the software programs. For more information about shutting down the operating system, refer to the operating system documentation that comes with the computer.
Complete the following steps to shut down the operating system.
1. Save any files you are working on.
2. Close all open applications.
3. Click the Windows Start button.
4. Click Shut Down.
5. Select Shut Down; then, click OK to confirm the request.
Turning off the computer
You can turn off the computer as follows:
Statement 5:
CAUTION:
The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source.
2 1
v You can press the power control button on the front of the computer. This starts
an orderly shutdown of the operating system, if this feature is supported by the operating system, and places the computer in standby mode.
Note: After turning off the computer, wait at least five seconds before you press
the power control button to turn on the computer again.
v You can press and hold the power control button for more than four seconds to
cause an immediate shutdown of the computer and place the computer in standby mode. Yo u can use this feature if the operating system stops functioning.
v If you cannot use the power control button to turn off the computer, disconnect
the computer power cords from the electrical outlets.
Note: After disconnecting the power cords, wait approximately 15 seconds for
the computer to stop running.
10 Hardware Maintenance Manual: IBM IntelliStation M Pro Type 6233 and 6850
Operating certain features
This section provides an overview of some of the features of this computer.
Using video features
The computer has an accelerated graphics port (AGP) graphics adapter that uses a standard video protocol for displaying text and graphic images on a monitor screen. The adapter supports a variety of video modes. Video modes are different combinations of resolution, refresh rate, and color defined by a video standard for displaying text or graphics.
Video device drivers
To take full advantage of the graphics adapter in the computer, some operating systems and application programs require custom software, known as video device drivers. These preinstalled device drivers provide support for greater speed, higher resolution, more available colors, and flicker-free images.
Device drivers for the graphics adapter and a README file with instructions for installing the device drivers are provided on the Device Drivers and IBM Enhanced
Diagnostics CD that comes with the computer. If the computer has preinstalled
software, video device drivers are in the C:\IBMTOOLS\DRIVERS directory.
Note: Video device drivers for the Fire GL4 video adapter are in the
IBMTOOLS/DRIVERS/VIDEO/FIREGL4 directory.
You can use the device driver installation instructions if you ever need to reinstall the device drivers, or if you need information on obtaining and installing updated device drivers.
Changing monitor settings
To get the best possible image on the screen and to reduce flicker, you might need to reset the resolution and refresh rate of the monitor. Yo u can view and change monitor settings through the operating system using the instructions provided in the README files on the Device Drivers and IBM Enhanced Diagnostics CD or in the C:\ IBMTOOLS\DRIVERS directory on the hard disk drive.
Attention: Before you change any monitor settings, be sure to review the
information that comes with the monitor. Using a resolution or refresh rate that is not supported by the monitor might cause the screen to become unreadable and could damage the monitor. The information that comes with the monitor usually includes the resolutions and refresh rates that the monitor supports. If you need additional information, contact the manufacturer of the monitor.
To minimize screen flicker and jitter, set the monitor to the highest noninterlaced refresh rate that the monitor supports. If the monitor complies with the VESA display data channel (DDC) standard, it should already be set to the highest refresh rate that the monitor and video controller can support. If you are not sure if the monitor is DDC-compliant, see the documentation provided with the monitor.
If you have a dual-monitor video adapter and you connect both monitors but do not see the second monitor, go to Start → Settings → Control Panel → Display
Properties → Settings → Display Type and enable the Multi-head option.
Note: Refer to the video adapter device driver README file and online help for
more information.
General information 11
Using audio features
The computer has three audio connectors, and an integrated audio controller that supports Sound Blaster applications and is compatible with the Microsoft Windows Sound System. Using the audio controller, you can record sound and music. If you connect external speakers to the Line out connector, you can play sound with multimedia applications.
The audio connectors in the computer are 3.5 mm mini-jacks. A description of the connectors follows.
Line out
This connector is used to send audio signals from the computer to external devices, such as speakers with built-in amplifiers, headphones, multimedia keyboards, or the audio Line in jack on a stereo system.
Line in
This connector is used to accept audio signals into the computer sound system from external devices, such as line output from a stereo, television, or musical instrument.
Mic
This connector is used to connect a microphone to the computer when you want to record voices or other sounds on the hard disk drive. This connector and a microphone can also be used by speech recognition software.
Note: If you experience interference or speaker feedback while recording, try
reducing the microphone recording volume (gain).
Updating system programs
System programs are the basic layer of software built into the computer. They include the power-on self-test (POST), the basic input/output system (BIOS) code, and the Configuration/Setup Utility program. POST is a set of tests and procedures that are performed each time you turn on the computer. BIOS is a layer of software that translates instructions from other layers of software into electrical signals that the computer hardware can understand. You can use the Configuration/Setup Utility program to view and change the configuration and setup of the computer.
System programs are stored in an electrically erasable programmable read-only module (EEPROM) on the system board. This is sometimes referred to as flash memory.
IBM occasionally makes changes and enhancements to the system programs. When updates are released, they are available as downloadable files on the World Wide Web at http://www.ibm.com.
You can update system programs by starting the computer using a flash update diskette or by using the Remote Administration feature, if it is enabled. Instructions for using system programs updates are included in a README file provided with the downloadable files.
12 Hardware Maintenance Manual: IBM IntelliStation M Pro Type 6233 and 6850
Managing the computer
The computer comes with features that a network administrator or file server can use to remotely manage and control the computer.
IBM Director Agent
IBM Director Agent streamline and automate personal computer (PC) systems management and support tasks, such as asset deployment and tracking. These utilities are available for IBM computers at no additional charge, helping to reduce the total cost of ownership of the networked computers.
IBM Director Agent enables you to view detailed information about the computer hardware and software, set up alerts, monitor a variety of system resources, and manage the asset security. For more information, go to http://www.ibm.com/pc/support on the World Wide Web and search for IBM Director Agent.
Wake on LAN
®
A network administrator can use Wake on LAN
to turn on the computer from a remote location. When Wake on LAN is used with network management software, many functions, such as data transfers, software updates, and POST or BIOS code updates can be initiated on the computer remotely.
Note: If the computer power cord is plugged into a surge protector or power strip,
make sure that you turn off the computer by the power button, and not the surge protector or power strip switch. Otherwise, the Wake on LAN feature will not work.
Alert on LAN
The computer supports Alert on LAN technology, which provides notification of changes in the computer system even when the computer is turned off. Working with desktop management interface (DMI) and Wake on LAN technologies, Alert on LAN helps manage and monitor the hardware and software features of the computer.
Alert on LAN generates notifications when the computer cover is removed, an error is detected during POST, or the computer is disconnected from the network or unplugged from the electrical outlet. Alert on LAN works in conjunction with UM Services.
Remote Program Load or Dynamic Host Configuration Protocol
A network administrator can use Remote Program Load (RPL) or Dynamic Host Configuration Protocol (DHCP) to control the computer. RPL, when used with software such as IBM LANClient Control Manager™, uses a feature called Hybrid
RPL to install hybrid images (or files) on the hard disk drive. If the computer is a
Hybrid RPL client, each time the computer starts from the network, LANClient Control Manager downloads a small bootstrap program to the computer hard disk drive and avoids the network traffic associated with a standard RPL.
DHCP enables network administrators centrally to manage and automate the assignment of Internet Protocol (IP) addresses on a network.
General information 13
Remote Administration
A network administrator can use the Remote Administration feature to remotely update the POST and BIOS code in the computer.
Network-management software, such as LANClient Control Manager (LCCM), is required to take advantage of this feature.
LANClient Control Manager
LANClient Control Manager is a graphical, computer-based system deployment program that enables mass unattended installations of operating systems, software images, device drivers, and BIOS code updates to remote systems. When used with Wake on LAN, LCCM can remotely turn on the computer, so that the installation can be done while the computer is not being used.
For more information or to download this software, visit http://www.ibm.com/pc/us/desktop/lccm on the World Wide Web.
System Migration Assistant
System Migration Assistant (SMA) enables administrators to remotely transfer configurations, profile settings, printer device drivers, and files from an IBM or non-IBM computer to supported IBM systems.
For more information or to download this software, visit http://www.pc.ibm.com/us/software/sysmgmt/products/sma on the World Wide Web.
Desktop Management Interface
DMI is a method for gathering information about the hardware and software in the computer. In a network environment, network administrators can use DMI to remotely monitor and control the computer.
Using security features
To deter unauthorized use of the computer, anti-intrusion and other security features are provided with the computer.
Anti-intrusion features
IBM anti-intrusion features help protect against the theft of computer components, such as the microprocessor, system memory modules, or hard disk drives.
A cover lock is built into the computer to prevent the cover from being removed. Two identical keys for the cover lock are also supplied. A tag attached to the keys has the key serial number and the address of the key manufacturer.
Note: Locksmiths are not authorized to duplicate the cover lock keys; you must
order replacement keys from the key manufacturer. When ordering replacement keys, you will need the key code number.
You can also set a chassis-intrusion detector inside the computer to alert the system administrator each time the computer cover is removed. For more information about setting the chassis-intrusion alert, see “Configuration” on page 33.
If the computer uses the Alert on LAN feature and you are connected to a network that uses Intel LANDesk message is also sent to the network administrator console indicating that the computer cover has been removed. For more information, see “Alert on LAN” on page 13 and contact the network administrator.
14 Hardware Maintenance Manual: IBM IntelliStation M Pro Type 6233 and 6850
®
Desktop Manager or IBM LANClient Control Manager, a
Component protection
The components in the computer have serial numbers on them. You can register the components with a third-party security company to improve the chances of identifying the components if they are ever stolen and recovered. For more information about component registration, see the IBM support page at http://www.ibm.com/pc/us/desktop/assetid/ on the World Wide Web.
Data protection
You can lose data from the hard disk drive for a variety of reasons. Security violations, viruses, or hard disk drive failures can all contribute to data loss. To help protect against the loss of valuable information, IBM has incorporated a data-saving feature into the computer.
IBM security solutions: IBM security solutions help keep electronic business
transactions safe. They include the following:
v Data protection v Locked keyboard
SMART
hard disk drive: The computer comes with a SMART hard disk drive that
is enabled to report potential hard disk failures. If an error is detected, a DMI-compliant warning message is sent to the computer screen and, if the computer is part of a network, to an administrator console. When an error is detected, the data on the hard disk can be backed up and the drive replaced.
SMART Reaction: To help back up important data, IBM provides SMART
Reaction
™
software on the computers with preinstalled software and also on the IBM Software Selections CD. SMART Reaction is a client/server software application that helps users and administrators respond effectively to a warning issued by the SMART hard disk drive.
Virus protection: The computer has built-in virus protection that can be enabled
through the Configuration/Setup Utility program. This built-in protection only checks for viruses in the boot record. Also, Norton AntiVirus for IBM is available on the IBM
Software Selections CD.
Locking the keyboard: You can lock the keyboard so that others are unable to
use it. If a user password is set, the keyboard is locked when you turn on the computer. You must type the correct password before the keyboard will unlock. You can enable the user password feature with the BIOS Setup Utility program. See
Setting Security Passwords in Access IBM.
Some operating systems have a keyboard and mouse lock-up feature. Refer to the documentation that comes with the operating system for more information.
General information 15
16 Hardware Maintenance Manual: IBM IntelliStation M Pro Type 6233 and 6850
Diagnostics
The following tools are available to help identify and resolve hardware-related problems.
v Setup Utility program v Power-On Self-Test (POST)
– POST Beep Codes – Error Code Format
Diagnostics
v
v Recovery
– Full recovery – Repair Utility
Setup Utility program
Attention:
A customized setup configuration (other than default settings) might exist on the computer you are servicing. Running the Setup Utility program might alter those settings. Note the current configuration settings and verify that the settings are in place when service is complete.
The Setup Utility (configuration) program is stored in the permanent memory of the computer. This program includes settings for the following:
v System Summary v Product Data v Devices and I/O Ports v Processor Control v Start Options v Date and Time v System Security v Advanced Setup v Power Management v PC Health Status
run the Setup Utility program, use the following procedure.
To
1. Power-off the computer and wait for a few seconds until all in-use lights go off.
2. Power-on the computer.
3. When the Setup Utility prompt appears on the screen during start-up, press F1.
The Setup Utility menu will appear.
4. Follow the instructions on the screen.
Note: If prompted for a password, enter the supervisor password.
© Copyright IBM Corp. 2002 17
POST
When you turn on the computer, it performs a series of tests to check the operation of system components and some of the options that are installed in the computer. This series of tests is called the power-on self-test, or POST.
If POST finishes without detecting any problems, the first window of the operating system or application program appears.
Notes:
1. If you have a user password set, you must type the password and press Enter, when prompted, before POST will continue.
2. A single problem might cause several error messages. When this occurs, correct the cause of the first error message. After you correct the cause of the first error message, the other error messages usually will not occur the next time you run the test.
The possible types of beep codes that the system might emit are:
Repeating long beeps
Indicates that a memory error has occurred. Ensure that all RIMMs are correctly installed.
One long beep and two short beeps
Indicates that a video error has occurred and the BIOS code cannot initialize the video screen to display any additional information. Ensure that the video adapter is correctly installed.
Diagnostics
The Diagnostics program uses a full range of diagnostic utilities to determine the operating condition of the computer’s hardware components.
For a complete list of error codes and messages, see “Symptom-to-FRU index” on page 83.
Diagnostics program download
To download the Diagnostics program, do the following:
v Go to http://www.ibm.com/ . v Select Support. v Select Desktop computing from the ″Search by Category″ pull-down menu. v Select IntelliStation or Type from the ″Product Family″ list. v Search for the machine type in the ″Quick Path″ box on the left. v Select Diagnostics from the ″Downloadable files by Category″ pull-down menu
or go directly to the link PC Enhanced Diagnostics diskette from the ″Downloadable files by date″ list. This link will take you to the self-starting utility download and instructions.
Navigating through the diagnostics programs
Use the cursor movement keys to navigate within the menus.
v The Enter key is used to select a menu item. v The Esc key is used to back up to the previous menu. v For online help select F1.
18 Hardware Maintenance Manual: IBM IntelliStation M Pro Type 6233 and 6850
Running diagnostics tests
There are four ways to run the diagnostic tests.
1. Using the cursor movement keys, highlight Run Normal Test or Run Quick Test from the Diagnostics menu and then press Enter.
This will automatically run a pre-defined group of tests from each test category. Run Normal Test runs a more extensive set of tests than does Run Quick Test and takes longer to execute.
2. Press F5 to automatically run all selected tests in all categories. See ″Test Selection″.
3. From within a test category, press Ctrl-Enter to automatically run only the selected tests in that category. See ″Test Selection″.
4. Using the cursor movement keys, highlight a single test within a test category, then press Enter. This will run only that test.
Esc at any time to stop the testing process.
Press
Test results, (N/A, PASSED, FAILED, ABORTED), are displayed in the field beside the test description and in the test log. See “Viewing the test log” on page 23.
Test selection
To select one or more tests, use the following procedure.
1. Open the corresponding test category.
2. Using the cursor movement keys, highlight the desired test.
3. Press the space bar. A selected test is marked by >>. Pressing the space bar again de-selects a test
and removes the chevron.
4. Repeat steps 2 and 3 above to select all desired tests.
Using the IBM Product Recovery CD
The IBM Product Recovery CD is provided with the computer so that you can reinstall the operating system, preinstalled applications, and device drivers in case of a hard disk failure or other damage to files.
Note: The Product Recovery CD is only available as a FRU.
To use the IBM Product Recovery CD, place IBM Product Recovery CD in the CD-ROM drive, then shut down the operating system and turn off the computer. Turn on the computer and the Product Recovery program will begin. If the CD does not start, you may need to change the primary startup sequence.
Recovering the operating system and support software
Attention: The recovery process deletes all information stored on the primary
partition (drive C), including any personal files, data, and software stored on the hard disk drive. If possible, back up the data before starting this process.
The IBM Product Recovery CD for Windows 2000 Professional contains a Windows 98 startable CD image that copies files from the CD to the hard disk. The CD initially runs Windows 98 DOS, and then installs Windows 2000 Professional.
Diagnostics 19
To run the FDISK command from IBM Product Recovery CD, place IBM Product
Recovery CD in the CD-ROM drive, press Esc at the Recover Main Menu; then
type FDISK at the command prompt. Delete the primary partition, leave the IBM
Product Recovery CD in the CD-ROM drive, and restart the computer. The IBM Product Recovery CD partitions the hard disk correctly.
Use the following steps to recover or reinstall the IBM preinstalled operating system and software:
1. Make backup copies of configuration files and any files you created. Any files not backed up will be lost.
2. Insert the IBM Product Recovery CD into the CD-ROM drive.
3. Restart the computer. If the computer does not start from the CD, you need to change the startup sequence. (See “Changing the startup sequence to start from the CD” on page 25.)
4. You might be prompted to select the appropriate operating system.
5. The Product Recovery program main menu appears with the following options:
Full recovery
Select this option to reformat the hard disk and restore the computer to the original preinstalled software.
Repair Utility
Select this option to run the emergency repair utility program.
Select the option you need and follow the instructions on the screen.
6. When the recovery is complete, remove the IBM Product Recovery CD and restart the computer.
7. If you changed the startup sequence, make sure you change it back immediately.
Additional resources
The IBM Product Recovery CD for Windows 2000 Professional contain additional subdirectories on the root directory called \support\tools directory\, and \valueadd. These directories include application updates provided by Microsoft for your convenience. Later updates of these files might be available on the Microsoft Web site.
Installing other operating systems
If you install (or reinstall) another operating system, you might need additional software or device drivers. Hardware-specific support software is available on the
Device Driver and IBM Enhanced Diagnostics CD. If you experience problems with
device drivers installed from this CD, you can obtain updated device drivers at http://www.ibm.com/support on the World Wide Web.
Before installing any operating system, be sure you obtain the latest updates. Contact the operating system manufacturer or, if applicable, check the manufacturer’s World Wide Web site to obtain the updates.
To install an operating system, follow the instructions in the documentation provided with the operating system and any updates.
Additional information about operating systems might be available at http://www.ibm.com/support on the World Wide Web.
20 Hardware Maintenance Manual: IBM IntelliStation M Pro Type 6233 and 6850
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