IBM IntelliStation M Pro, IntelliStation M Pro 6849 User Manual

Welcome. . .

Thank you for buying an IBM IntelliStation E Pro computer.

This contains information for setting up, installing options, and preparing to run applications for your computer. This book also contains information for every day use, and solving problems.

You can find the most current information about your computer on the IBM Web site at: http://www.ibm.com/pc/support

User’s Guide

Type 6849

IntelliStation M Pro

Go to the Solving Problems

chapter

Start the computer

Complete the setup

program

Set up the computer

Did the computer

start correctly?

Do you plan to use

Windows 2000?

Do you plan to use

Windows NT?

Install another

operating system

Yes

No No

System is ready to use.

• Click on your desktop and register your computer

• Install options and applications

Access IBM

Restart the computer,

and when prompted,

press F11. Follow the

online instructions.

Important

Before using this Guide and the product it supports, be sure to read the information in “Safety Information” on page vii.

IntelliStation M Pro User Guide

First Edition (September 2000)

US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

Contents

Safety Information...............................vii

Lithium battery notice ...............................viii

Modem safety information ..............................viii

Laser compliance statement ..............................ix

Preface....................................xi

Related Information.................................xi

Notices used in this book ...............................xi

Chapter 1. Introducing the IntelliStation M Pro ...................1

IntelliStation M Pro features and specifications ........................2

Software.....................................2

Preinstalled software................................3

Software Selections CD ...............................3

Device Drivers and IBM Enhanced Diagnostics CD .....................4

Other software..................................4

What your computer offers ..............................4

Reliability, availability, and serviceability features .......................5

Computer controls and indicators ............................6

Chapter 2. Setting up your computer .......................7

Before you begin ..................................7

Selecting a location for your computer...........................7

Arranging your work space ..............................7

Comfort ....................................7

Glare and lighting ................................8

Air circulation ..................................8

Electrical outlets and cable lengths ...........................8

Moving the stabilizing feet ..............................9

Input/Output connector locations ............................9

Connecting computer cables ..............................9

Starting your computer the first time ...........................11

Running the operating system setup program .......................11

Registering your computer ..............................12

Using Access IBM .................................12

Installing other operating systems ............................13

Using the Product Recovery Program...........................13

Creating emergency diskettes .............................13

Creating a recovery repair diskette ..........................13

Creating a Norton AntiVirus Rescue diskette .......................14

Creating an IBM Enhanced Diagnostics diskette ......................14

Recording important numbers .............................14

Shutting down ..................................14

Chapter 3. Operating Your Computer .......................17

Starting your computer ...............................17

Using video features ................................17

Video device drivers ...............................18

Changing monitor settings .............................18

Using audio features ................................19

Line in ....................................19

Line out ...................................19

Microphone ..................................19

Managing your computer on a network ..........................19

WakeonLAN.................................19

Alert on LAN .................................20

Remote Program Load or Dynamic Host Configuration Protocol.................20

LANClient Control Manager (LCCM)..........................20

System Migration Assistant .............................20

Desktop Management Interface ............................21

Using security features ...............................21

Anti-intrusion features...............................21

Component protection ...............................21

Data protection .................................21

Locking the keyboard ...............................22

Shutting down ..................................22

Chapter 4. Configuring your computer ......................23

Using the BIOS Setup Utility program ..........................23

Starting the BIOS Setup Utility program.........................23

After the BIOS Setup Utility program is started ......................23

Using the SCSISelect Utility program ...........................24

Starting the SCSISelect Utility program .........................24

Selections available from the SCSISelect menu .......................24

Chapter 5. Installing Options ..........................27

Major components of the IBM IntelliStation computer .....................27

System board...................................28

Internal cable connectors ..............................28

CMOS recovery jumper ..............................29

Installing adapters-before you begin ...........................29

System reliability considerations ...........................29

Handling static-sensitive devices ...........................30

Safety information ................................30

Removing the side cover ...............................30

Removing the support bracket .............................31

Working with adapters ...............................32

Adapter considerations ..............................33

Installing an adapter ...............................34

Installing an optional SCSI adapter ..........................35

Installing internal drives ...............................36

Internal drive bays ................................37

Preinstallation steps (all bays) ............................37

Installing a drive in bay 2 or 4 ............................38

Installing a hard disk drive in bay 5, 6, or 7 .......................39

Installing memory modules ..............................40

Installing a security U-bolt ..............................42

Replacing the cover.................................43

Connecting external devices ..............................44

Installation procedure ...............................44

Input/Output connector descriptions ...........................45

Mouse connector ................................45

Keyboard connector ...............................45

Parallel connector ................................45

Serial connectors.................................46

Ethernet connector ................................46

Universal Serial Bus connectors............................46

Audio connectors ................................47

Video connector .................................47

Ultra 3/160 SCSI connector .............................48

Chapter 6. Solving problems ..........................49

Diagnostic tools overview ..............................49

POST.....................................51

iv IntelliStation M Pro: User Guide

POST beep code descriptions ............................51

Small computer system interface messages (some models) ....................51

Diagnostic programs and error messages .........................52

Text messages .................................53

Starting the diagnostic programs ...........................53

Viewing the test log ...............................55

Diagnostic error message tables............................55

Other diagnostic programs ..............................58

PC-Doctor for Windows ..............................58

Troubleshooting charts................................59

Software error messages ..............................63

Troubleshooting the Ethernet controller .........................63

Ethernet controller messages.............................65

Recovering your operating system and preinstalled software ...................69

Recovering or installing device drivers .........................69

Recovering the operating system ...........................70

Using the Recovery Repair diskette ..........................71

Using ConfigSafe ................................71

Erasing a lost or forgotten password (clearing CMOS) .....................72

Recovering from a POST/BIOS update failure ........................72

Replacing the battery ................................73

Chapter 7. Getting help, information, and service .................75

Getting information ................................75

Using the World Wide Web .............................75

Getting information by fax .............................75

Getting help and service ...............................75

Using the documentation and diagnostic programs .....................75

Calling for service ................................76

Other services .................................77

Purchasing additional services .............................78

Ordering replacement Product Recovery Program CDs .....................78

Appendix A. Caring for your computer ......................79

Taking care of your computer .............................79

Basics ....................................79

Cleaning your computer ..............................79

Cleaning tape drives ...............................80

Moving your computer ..............................80

Appendix B. Computer records .........................83

Serial numbers and keys ...............................83

Appendix C. Viewing the license agreement....................85

Appendix D. Product warranties and notices ...................87

Warranty Statements ................................87

IBM Statement of Limited Warranty for United States, Puerto Rico, and Canada (Part1-General Terms) . . . 87

IBM Statement of Warranty Worldwide except Canada, Puerto Rico, Turkey, United States (Part 1 – General

Terms)....................................90

Part2-Worldwide Country-Unique Terms ........................92

Notices .....................................96

Edition Notice .................................96

Year 2000 readiness and instructions ..........................97

Trademarks ..................................97

Important notes .................................98

Electronic emission notices .............................98

Power cord notice .................................100

Contents v

Index ....................................103

IntelliStation M Pro: User Guide

Safety Information

DANGER

Electrical current from power, telephone, and communication cables is hazardous.

To avoid a shock hazard: v Do not connect or disconnect any cables or perform installation, maintenance,

or reconfiguration of this product during an electrical storm.

v Connect all power cords to a properly wired and grounded electrical outlet. v Connect to properly wired outlets any equipment that will be attached to this

product.

v When possible, use one hand only to connect or disconnect signal cables. v Never turn on any equipment when there is evidence of fire, water, or

structural damage.

v Disconnect the attached power cords, telecommunications systems, networks,

and modems before you open the device covers, unless instructed otherwise in the installation and configuration procedures.

v Connect and disconnect cables as described in the following table when

installing, moving, or opening covers on this product or attached devices.

To connect:

1. Turn everything OFF.

2. First, attach all cables to devices.

3. Attach signal cables to connectors.

4. Attach power cords to outlet.

5. Turn device ON.

To disconnect:

1. Turn everything OFF.

2. First, remove power cords from outlet.

3. Remove signal cables from connectors.

4. Remove all cables from devices.

DANGER

Le courant électrique provenant de l’alimentation, du téléphone et des câbles de transmission peut présenter un danger.

Pour éviter tout risque de choc électrique : v Ne manipulez aucun câble et n’effectuez aucune opération d’installation,

d’entretien ou de reconfiguration de ce produit au cours d’un orage.

v Branchez tous les cordons d’alimentation sur un socle de prise de courant

correctement câblé et mis à la terre.

v Branchez sur des socles de prise de courant correctement câblés tout

équipement connecté à ce produit.

v Lorsque cela est possible, n’utilisez qu’une seule main pour connecter ou

déconnecter les câbles d’interface.;

v Ne mettez jamais un équipement sous tension en cas d’incendie ou

d’inondation, ou en présence de dommages matériels.

v Avant de retirer les carters de l’unité, mettez celle-ci hors tension et

déconnectez ses cordons d’alimentation, ainsi que les câbles qui la relient aux

réseaux, aux systèmes de té lécommunication et aux modems (sauf instruction contraire mentionnée dans les procédures d’installation et de configuration).

v Lorsque vous installez, que vous déplacez, ou que vous manipulez le présent

produit ou des périphériques qui lui sont raccordés, reportez-vous aux instructions ci-dessous pour connecter et déconnecter les différents cordons.

1. Mettez les unités hors tension.

2. Commencez par brancher tous les

cordons sur les unités.

3. Branchez les câbles d’interface sur des

connecteurs.

4. Branchez les cordons d’alimentation sur

des prises.

5. Mettez les unités sous tension.

Lithium battery notice

CAUTION: Danger of explosion if battery is incorrectly replaced.

When replacing the battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of.

Do not:

v Throw or immerse into water v Heat to more than 100°C (212°F) v Repair or disassemble

Connexion:

Déconnexion:

1. Mettez les unités hors tension.

2. Débranchez les cordons d’alimentation

des prises.

3. Débranchez les câbles d’interface des

connecteurs.

4. Débranchez tous les câbles des unités.

Dispose of the battery as required by local ordinances or regulations.

ATTENTION

Danger d’explosion en cas de remplacement incorrect de la batterie.

Remplacer uniquement par une batterie IBM de type ou d’un type équivalent recommandé par le fabricant. La batterie contient du lithium et peut exploser en cas de mauvaise utilisation, de mauvaise manipulation ou de mise au rebut inappropriée.

Ne pas :

v Lancer ou plonger dans l’eau v Chauffer à plus de 100°C (212°F) v Réparer ou désassembler

Mettre au rebut les batteries usagées conformément aux règlements locaux.

Modem safety information

To reduce the risk of fire, electrical shock, or injury when using telephone equipment, always follow basic safety precautions, such as:

v Never install telephone wiring during a lightning storm.

viii IntelliStation M Pro: User Guide

v Never install telephone jacks in wet locations unless the jack is specifically

designed for wet locations.

v Never touch uninsulated telephone wires or terminals unless the telephone line

has been disconnected at the network interface.

v Use caution when installing or modifying telephone lines. v Avoid using a telephone (other than a cordless type) during an electrical storm.

There may be a remote risk of electric shock from lightning.

v Do not use the telephone to report a gas leak in the vicinity of the leak.

Consignes de sécurité relatives au modem

Lors de l’utilisation de votre matériel téléphonique, il est important de respecter les consignes ci-après afin de réduire les risques d’incendie, d’électrocution et d’autres blessures :

v N’installez jamais de cordons téléphoniques durant un orage. v Les prises téléphoniques ne doivent pas être installées dans des endroits

humides, excepté si le modèle a été conçu à cet effet.

v Ne touchez jamais un cordon téléphonique ou un terminal non isolé avant que

la ligne ait été déconnectéeduréseau téléphonique.

v Soyez toujours prudent lorsque vous procédez à l’installation ou à la

modification de lignes téléphoniques.

v Si vous devez téléphoner pendant un orage, pour éviter tout risque de choc

électrique, utilisez toujours un téléphone sans fil.

v En cas de fuite de gaz, n’utilisez jamais un téléphone situéàproximité de la

fuite.

Laser compliance statement

Some IBM Personal Computer models are equipped from the factory with a CD-ROM drive or a DVD-ROM drive. CD-ROM drives and DVD-ROM drives are also sold separately as options. CD-ROM drives and DVD-ROM drives are laser products. These drives are certified in the U.S. to conform to the requirements of the Department of Health and Human Services 21 Code of Federal Regulations (DHHS 21 CFR) Subchapter J for Class 1 laser products. Elsewhere, these drives are certified to conform to the requirements of the International Electrotechnical Commission (IEC) 825 and CENELEC EN 60 825 for Class 1 laser products.

When a CD-ROM drive or a DVD-ROM drive is installed, note the following handling instructions.

CAUTION: Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure.

Removing the covers of the CD-ROM drive or DVD-ROM drive could result in exposure to hazardous laser radiation. There are no serviceable parts inside the CD-ROM drive or DVD-ROM drive. Do not remove the drive covers.

Some CD-ROM drives and DVD-ROM drives contain an embedded Class 3A or Class 3B laser diode. Note the following statement.

Safety Information ix

DANGER Laser radiation when open. Do not stare into the beam, do not view directly with optical

instruments, and avoid direct exposure to the beam.

DANGER:

Certains modèles d’ordinateurs personnels sont équipésd’origine d’une unité de CD-ROM ou de DVD-ROM. Mais ces unités sont également vendues séparément en tant qu’options. L’unité de CD-ROM/DVD-ROM est un appareil à laser. Aux État-Unis, l’unité de CD-ROM/DVD-ROM est certifiée conforme aux normes indiquées dans le sous-chapitre J du DHHS 21 CFR relatif aux produits à laser de classe 1. Dans les autres pays, elle est certifiée être un produit à laser de classe 1 conforme aux normes CEI 825 et CENELEC EN 60 825.

Lorsqu’une unité de CD-ROM/DVD-ROM est installée, tenez compte des remarques suivantes:

ATTENTION: Pour éviter tout risque d’exposition au rayon laser, respectez les consignes de réglage et d’utilisation des commandes, ainsi que les procédures décrites.

L’ouverture de l’unité de CD-ROM/DVD-ROM peut entraîner un risque d’exposition au rayon laser. Pour toute intervention, faites appel à du personnel qualifié.

Certaines unités de CD-ROM/DVD-ROM peuvent contenir une diode à laser de classe 3A ou 3B. Tenez compte de la consigne qui suit:

DANGER Rayonnement laser lorsque le carter est ouvert. Évitez toute exposition directe des yeux

au rayon laser. Évitez de regarder fixement le faisceau ou de l’observer à l’aide d’instruments optiques.

x IntelliStation M Pro: User Guide

Preface

This book will help you become familiar with your IBM®IntelliStation®M Pro Type 6849 computer and its many features. This book describes how to set up, configure, operate, maintain, and install options in your computer. Information about software, problem solving, and getting help are also included.

Related Information

The following documentation contains additional information about your computer. If your computer comes with IBM-preinstalled software, you might be able to view these documents in Access IBM. See “Using Access IBM” on page 12. The IBM documents listed below can also be found at http://www.ibm.com on the World Wide Web.

v Hardware Maintenance Manual

This publication contains information for trained service technicians. It can be found at http://www.ibm.com/pc/support on the World Wide Web. Type the machine type/model number (type model) into the Quick Path field and then click Go. Click Online publications and then click Hardware Maintenance Manuals.

v Device Driver and IBM Enhanced Diagnostics CD

This CD contains diagnostic tools and preinstalled device drivers. Several README files on this CD contain information about the various adapters and devices that might be components of your computer.

v Adaptec SCSI documentation

This documentation, included on the Software Selections CD, contains information and instructions for installing and configuring small computer systems interface (SCSI) device drivers and devices.

v Software Selections CD

This CD contains most of the preinstalled software.

Notices used in this book

Notices for hardware and software use and safety are placed throughout this User Guide.

The notice definitions, from helpful aids to essential safety practices, are as follows:

v Notes: These notices provide important tips, guidance, or advice. v Important: These notices provide information or advice that might help you

avoid inconvenient or problem situations.

v Attention: These notices indicate potential damage to programs, devices, or data

if procedures are not followed closely.

v Caution: These notices indicate potentially hazardous situations if procedures

are not followed closely.

v Danger: These notices indicate situations that can be potentially lethal or

extremely hazardous to you if procedures are not followed closely.

xii IntelliStation M Pro: User Guide

Chapter 1. Introducing the IntelliStation M Pro

Thank you for selecting an IBM IntelliStation M Pro Professional Workstation. Your computer incorporates many of the latest advances in computing technology, making it easy to expand and upgrade as your needs change.

Your IBM IntelliStation M Pro computer comes with a three-year limited warranty and IBM Computer Start Up Support. If you have access to the World Wide Web, you can obtain up-to-date information about your IntelliStation M Pro model and other IBM computer products at http://www.ibm.com/pc/us/intellistation/.

Your computer model and serial numbers are located on labels on the bottom of the lower right side of the machine. You will need these numbers when you register your computer with IBM and to record in “Appendix B. Computer records” on page 83.

Serial number

IntelliStation M Pro features and specifications

The following table provides a summary of the features and specifications. Some features and specifications might not apply.

Table 1. Features and Specifications

Microprocessor:

v Intel

Memory:

v Minimum: 128 MB v Maximum: 2.0 GB v Type: PC600 or PC800 Rambus

v Slots: 4 dual inline

Internal Drives:

v Hard disk drive: IDE/SCSI v CD-ROM: IDE

One of the following:

v CD-ROM: IDE v DVD-ROM: IDE v CD-RW: IDE

Expansion bays:

v Two 5.25-in. bays (1 CD-ROM drive

v Five 3.5-in. bays (1 diskette drive

PCI expansion slots:

v Five 33 MHz/32-bit slots on the

Power supply:

340 watt (90-240 V ac)

Pentium®4 with 256 KB

Level-2 cache

RIMMs only

installed)

system board

Video Adapter: (depending on your model) v Matrox with 16 MB SDRAM video

memory

v NVidia has 32 MB SDRAM video

memory

Size and weight:

v Height: 470 mm (18.5 in.) v Depth: 508 mm (19.9 in.) v Width: 165 mm (6.5 in.) v Weight: approximately 19.5 Kg (43

lb.) when fully configured or 15.9 Kg (35 lb.) minimum

Integrated functions:

v 10BASE-T/100BASE-TX Ethernet

controller on the system board with RJ45 Ethernet port

v Two serial ports v One parallel port v Two USB ports v Keyboard port v Mouse port v Audio ports

– Line out – Line in – Mic

v Dual-channel bus mastering IDE

controller

Acoustical noise emissions:

v Sound power, idling: 6.6 bel

maximum

v Sound power, operating: 6.8 bel

maximum

Environment:

v Air temperature:

– Computer on: 10° to 35° C (50.0°

to 95.0° F). Altitude: 0 to 914 m (2998.7 ft.)

– Computer on: 10° to 32° C (50.0°

to 89.6° F). Altitude: 914 m (2998.7 ft.) to 2133 m (6998.0 ft.)

– Computer off: 10° to 43° C (50.0°

to 109.4° F). Maximum altitude: 2133 m (6998.0 ft.)

v Humidity:

– Computer on: 8% to 80% – Computer off: 8% to 80%

Heat output:

Approximate heat output in British Thermal Units (Btu) per hour v Minimum configuration: 341 Btu

(100 watts)

v Maximum configuration: 1604 Btu

(470 watts)

Electrical input:

v Sine-wave input (50-60 Hz) required v Input voltage low range:

– Minimum: 90 V ac – Maximum: 137 V ac

v Input voltage high range:

– Minimum: 180 V ac – Maximum: 265 V ac

v Input kilovolt-amperes (kVA)

approximately:

– Minimum: 0.08 kVA – Maximum: 0.52 kVA

Software

Your IBM IntelliStation comes with either Microsoft®Windows®2000 Professional or Windows NT Program, you have the option of installing either operating system.

A variety of software, application programs, diagnostic tools, and device drivers are included. Some of the software is preinstalled. Other software tools are on the CDs included with your computer.

2 IntelliStation M Pro: User Guide

Workstation preinstalled. Through the Product Recovery

Important

The software, other than the Microsoft operating system, is licensed under the terms of the IBM International License Agreement for Non-Warranted Programs. Use of your computer signifies acceptance of this license agreement. Refer to for directions on viewing the license agreement.

Preinstalled software

In addition to the Microsoft operating system, your preinstalled software includes other programs.

v Access IBM is a desktop interface that enables you to easily find help and other

information about your computer.

v ConfigSafe is a comprehensive configuration tracking and recovery tool.

ConfigSafe periodically takes snapshots of your system configuration. You can use ConfigSafe to restore your system to its last usable state if your desktop becomes damaged, unusable, or otherwise unstartable.

v Adobe Acrobat Reader is used to read portable document format (PDF) files,

including your online documentation. The most updated Adobe Acrobat Reader for other languages and operating systems can be downloaded from the Adobe Web site at http://www.adobe.com.

v PC-Doctor for Windows is a diagnostic tool designed to be used with Windows.

Support documentation is built into the Help system.

v Device drivers for factory-installed features are preinstalled on your computer.

The latest device drivers are also available at http://www.ibm.com/pc/support/ on the World Wide Web.

v The Product Recovery Program is a software recovery tool that enables you to

recover your operating system, applications, and device drivers, if necessary. You can choose to recover either Windows NT or Windows 2000 Professional.

Important

The Product Recovery Program is on a hidden, hard disk drive partition. Do not delete or otherwise destroy this partition.

See “Software Selections CD” for more information about preinstalled software.

Software Selections CD

Software and documentation are provided on the Software Selections CD. You can install or uninstall software and documentation, and create an image of the CD on your computer desktop.

The following list describes some of the software programs provided on the Software Selections CD. Your preinstalled software may be slightly different.

Chapter 1. Introducing the IntelliStation M Pro 3

Norton AntiVirus for IBM Use Norton AntiVirus for IBM to detect and remove

viruses from your computer.

Netscape Communicator Use Netscape Communicator to navigate your company

intranet or the World Wide Web. Netscape Communicator provides a full suite of Internet functions, including e-mail, threaded discussion groups (newsgroups), and support for the latest features on the

IBM Update Connector

Tivoli

Management Agent A network administrator can use this program to gather

™

World Wide Web. Use IBM Update Connector to download software

programs, and software updates from the IBM Web site. Update Connector can automatically determine when your computer needs available updates, and can install them at your option.

information about your computer and monitor its operation.

Device Drivers and IBM Enhanced Diagnostics CD

Diagnostic test programs and device drivers are stored on the Device Drivers and IBM Enhanced Diagnostics CD. These test programs provide the primary method of

testing system components.

Other software

Lotus®SmartSuite, a package of award-winning productivity applications, contains powerful applications and everything you need to access the Internet. Your computer comes with a Lotus Smartsuite proof of entitlement to receive one free CD-ROM version of Lotus SmartSuite. When you receive your SmartSuite package, insert the Lotus SmartSuite CD into your CD-ROM drive, or contact your network administrator for assistance.

What your computer offers

Your computer takes advantage of advancements in data storage, and memory management. Your computer combines:

v High performance AGP graphics v Large system memory

The memory bus in your computer supports up to 2 gigabytes (GB) memory. The memory controller provides error code correction (ECC) support for up to four industry-standard Rambus dynamic random access memory (RDRAM) Rambus in-line memory modules (RIMMs).

v Systems-management capabilities

Your computer comes with network and power management tools. See “Managing your computer on a network” on page 19 for more information.

v Integrated network environment support

Your computer comes with an Ethernet controller on the system board. This Ethernet controller has an interface for connecting to 10-Mbps or 100-Mbps networks. The computer automatically selects between 10BASE-T and 100BASE-TX environments. The controller provides full-duplex (FDX) capability, which enables simultaneous transmission and reception of data on the Ethernet local area network (LAN).

1. One Gigabyte is equal to 1,000,000,000 bytes.

of system

4 IntelliStation M Pro: User Guide

Reliability, availability, and serviceability features

Three of the most important features in computer design are reliability, availability, and serviceability (RAS). The RAS features help to ensure the integrity of the data that is stored on your computer; the availability of the computer when you need it; and the ease with which you can diagnose and repair problems.

The following is an abbreviated list of the RAS features that your computer supports. Many of these features are explained in the later chapters of this publication.

v Reliability features

– Boot block recovery – Cooling fans with speed-sensing capability – Customer upgradable basic input/output system (BIOS) – Error code correction (ECC) front-side buses (FSBs) – ECC L2 cache – ECC memory – Parity checking on the small computer system interface (SCSI) and peripheral

component interconnect (PCI) buses

– Advanced configuration and power interface (ACPI) – Power-on self-test (POST) – Rambus dynamic random access memory (RDRAM) with serial presence

detect (SPD)

v Availability features

– Advanced desktop management interface (DMI) features – Alert on LAN

- Chassis intrusion

- Operating system (OS) suspensions

– Auto-restart initial program load (IPL) power supply – Automatic error retry or recovery – Automatic computer restart – Automatic restart after power failure – Built-in, menu-driven configuration programs – Built-in, menu-driven SCSI configuration programs (some models) – Built-in, menu-driven setup programs – Menu-driven diagnostic programs on compact disc read-only memory

(CD-ROM)

– Monitoring support for temperatures, voltages, and fan speed – Standard advanced system management (ASM) PCI adapter provides control

for remote system management

– Upgradable BIOS, diagnostics ASM PCI adapter microcode, and POST – Wake on LAN

v Serviceability features

– 24/7 customer support – 3-year warranty – Adaptec built-in self-test (BIST) – Alert on LAN with optional IBM Ethernet adapter – CD-ROM-based diagnostics – Diagnostic support of Ethernet adapters – Error codes and messages – Processor serial number access – Read-only memory (ROM) checksums – Standard-cables-present detection

™

capability

(WOL) capability

2. Or unresponsive operating systems

Chapter 1. Introducing the IntelliStation M Pro

– Vital product data (VPD); includes serial number information and

replacement part numbers, stored in nonvolatile memory, for easier remote maintenance

Computer controls and indicators

The following illustration identifies the controls and indicators on the computer.

CD eject button

CD-ROM drive activity light

Diskette eject button

Diskette drive activity light

Hard disk drive activity light

Power-on light

Power control button

CD-ROM drive eject button: opens and closes the CD tray.

CD-ROM drive activity light: indicates when the CD-ROM drive is in use.

Diskette drive eject button: releases a diskette from the drive.

Diskette drive activity light: indicates when the diskette drive is in use.

Hard disk drive activity light: indicates when the hard disk drive is in use.

Power-on light: indicates when your computer is turned on.

Power control button: enables you to turn the computer on or off manually.

6 IntelliStation M Pro: User Guide

Chapter 2. Setting up your computer

This chapter provides information about selecting and arranging a work space, setting up your computer, and preparing it to run your applications.

Before you begin

Read the “Safety Information” on page vii before setting up your computer.

You will need the following:

v Computer v Computer power cord v Keyboard v Mouse v Monitor (sold separately with signal cable and power cord)

If you are missing an item, contact your place of purchase.

Selecting a location for your computer

Make sure you have an adequate number of properly grounded electrical outlets for the computer, monitor, and any other devices. Select a location for the computer where it will remain dry. Leave about 50 mm (2 in.) of space around the computer for proper air circulation.

The following sections describe arranging your computer for comfort and ease-of-use.

Arranging your work space

Arrange both the equipment and your work area to suit you. Light sources, air circulation, and the location of electrical outlets can affect how you arrange your work space.

Comfort

The following guidelines will help you decide what working position suits you best.

Choose a chair to reduce fatigue from sitting in the same position for long periods. The backrest and seat should adjust independently and provide good support. The seat should have a curved front to relieve pressure on the thighs. Adjust the seat so that your thighs are parallel to the floor and your feet are either flat on the floor, or on a footrest.

When using the keyboard, keep your forearms parallel to the floor and your wrists in a neutral, comfortable position. Try to keep a light touch on the keyboard, and your hands and fingers relaxed. Change the angle of the keyboard for maximum

comfort by adjusting the position of the keyboard feet.

Adjust the monitor so that the top of the screen is at, or slightly below, eye level. Place the monitor at a comfortable viewing distance, usually 51 to 61 cm (20 to 24 in.), and position it so that you can view it without having to twist your body.

Glare and lighting

Position the monitor to minimize glare and reflections from overhead lights, windows, and other light sources. Place the monitor at right angles to light sources whenever possible. Reduce overhead lighting, if necessary, by turning off lights or using lower wattage bulbs. If you install the monitor near a window, use curtains or blinds to block the sunlight. You might have to adjust the Brightness and Contrast controls on the monitor as the lighting changes throughout the day.

Viewing distance

Lower back support

Seat height

Where it is impossible to avoid reflections or to adjust the lighting, place an antiglare filter over the screen. However, these filters might affect the clarity of the screen image; try them only after you have exhausted other methods of reducing glare.

Dust compounds problems associated with glare. Clean your monitor screen periodically using a soft cloth moistened with a nonabrasive, liquid glass cleaner.

Air circulation

Your computer and monitor produce heat. The computer fan pulls in fresh air and forces out hot air. The monitor lets hot air escape through vents. Blocking the air vents can cause overheating, possibly resulting in malfunction or damage. Place the computer and monitor so that nothing blocks the air vents; usually 51 mm (2 in.) of air space is sufficient. Also, make sure the vented air is not blowing on someone else.

Electrical outlets and cable lengths

The location of electrical outlets and the length of device power cords and cables might determine the final placement of your computer.

When arranging your work space: v Avoid the use of extension cords. Whenever possible, plug the computer power

cord directly into an electrical outlet.

v Keep power cords and cables neatly routed away from walkways and other

areas where they might be accidentally dislodged.

For more information about power cords, see “Connecting computer cables” on page 9 below and “Power cord notice” on page 100.

8 IntelliStation M Pro: User Guide

Moving the stabilizing feet

The two front feet attached to the bottom of your computer rotate outward 90 degrees to provide additional stability when the computer is upright.

To access the inside of the computer, you might find it easier to lay the computer on its side. Before laying the computer on its side, rotate the feet inward so the weight of the computer does not break them.

When you are finished and have reinstalled the side cover, turn the two front stabilizing feet a quarter turn outward and set the computer carefully back on its feet.

Input/Output connector locations

The following illustration shows the input/output connectors and the expansion slots on the rear of the computer. For pin assignments and more details about these connectors, see “Input/Output connector descriptions” on page 45.

Power cord connector

Mouse Keyboard

Parallel Serial 1

Serial 2 Ethernet USB 2 USB 1

Mic Line out

Line in Video

SCSI (optional)

Connecting computer cables

Use the following steps to set up your computer. Look for the small icons on the following pages and on the back of your computer.

Chapter 2. Setting up your computer 9

If your computer cables and connector panel have color-coded connectors, match the color of the cable end with the color of the connector. For example, match a blue cable end with a blue connector, a red cable end with a red connector, and so on.

1. Connect the monitor cable and tighten the screws. Connect the keyboard and

mouse cables.

Monitor

Keyboard Mouse

Note: If your computer has Windows NT and a ScrollPoint®mouse, the

ScrollPoint function might not be enabled when you start the computer the first time. Shut down and restart the computer to enable the ScrollPoint function.

2. Connect any additional devices you might have.

v Connect a printer or parallel device to the parallel connector.

Parallel

v Connect a serial device or external modem to the serial connector.

Serial Device

v Connect Universal Serial Bus (USB) devices to either of the two USB

connectors.

v Connect optional devices, such as speakers, microphones, or headphones.

10 IntelliStation M Pro: User Guide

USB Device

Audio

Important

To operate the computer within FCC Class A or Class B limits, use a category 5 Ethernet cable.

v Connect the Ethernet cable to the RJ45 Ethernet connector.

Ethernet

3. If there is a label covering the power connector, remove it. Connect the power

cord to the power connector on the rear of the computer.

Power

4. Connect all other power cords into properly grounded electrical outlets.

Note: When the computer power cord is first plugged in, the computer might turn

on for a few seconds, and then turn off. This is normal.

Starting your computer the first time

Do the following to start your computer.

1. Turn on all peripheral devices, such as printers, scanners, external SCSI devices,

and so on, first.

2. Press the power control button on your computer. For the location of the power

control button, see “Computer controls and indicators” on page 6.

If you experience any problems during startup, such as numeric error codes or a series of beeps, see “Chapter 6. Solving problems” on page 49 and “Chapter 7. Getting help, information, and service” on page 75 for more information.

During start up, a message might be displayed to prompt you to press a function key to start other programs. These other programs might include the BIOS Setup Utility and SCSISelect Utility. See “Using the BIOS Setup Utility program” on page 23 and “Using the SCSISelect Utility program” on page 24 for information on these programs.

Running the operating system setup program

If you are starting your computer for the first time, the Microsoft Windows setup program runs automatically when you start the computer. The program will prompt you to make choices or type information. If you need more detailed information than is provided in this User Guide, see your Microsoft operating-system manual.

Chapter 2. Setting up your computer 11

Important information to know before you start: v The setup program might be slightly different from the one described in your

operating-system manual. Some choices do not appear because they are preset.

v During the setup procedure, you must indicate that you accept the license

agreement.

v The Microsoft registration information will already be entered into the

registration field. If the Product ID number is not already entered, you must type it. The Product ID is on a label attached to the computer.

To complete the setup program, you will need the following information.

v The Microsoft documentation that came with your computer. v Network information (if applicable) from your network administrator. v The printer model and port, if a printer is attached directly to your computer.

Important

After turning on your computer for the first time, you must complete the operating system setup procedure before turning off your computer; otherwise, unexpected results might occur.

After the setup procedure finishes and the computer restarts, the Windows desktop opens. Your computer is ready for use.

Registering your computer

Registering your computer helps IBM provide better service to you. When IBM receives your registration information, it is placed into a central technical support database. If you need technical assistance, the technical support representative will have information about your computer. In addition, comments about your computer are reviewed by a team dedicated to customer satisfaction and are taken into consideration in making improvements to IBM computers. To register your computer, use one of the following methods:

v Register through Access IBM. In Access IBM, select Get started. Click

Registering your IBM Computer, and then follow the instructions in the

window. (See “Using Access IBM” for further information.)

v Click the IBM Register icon on the desktop and follow the directions. v Register your computer at http://www.ibm.com/pc/register on the World Wide

Web.

Note: The Register program that starts through Access IBM or the IBM

Registration icon will enable you to print the registration information and provide a mailing address, in the event no modem or Internet access is available.

Using Access IBM

Your Windows Desktop provides an Access IBM icon. Access IBM provides an interface through which you can quickly access information or perform specific tasks.

The Access IBM program provides links to selected IBM Web sites and IBM Assistant, a help system for many end-user tasks such as getting started, viewing documentation, customizing, upgrading, maintaining, and solving problems.

12 IntelliStation M Pro: User Guide

Shortcuts are also provided to help accomplish many of these tasks. You can also view the IBM International License Agreement for Non-Warranted Programs, which applies to:

v All software preinstalled by IBM on the hard disk drive that does not have its

own license agreement

v Software on the Software Selections CD v Software on the Device Driver and IBM Enhanced Diagnostics CD v View the IBM International License Agreement for Non-Warranted Programs

Your use of these programs indicates the acceptance of the license agreement.

Installing other operating systems

If you install another operating system, you might need additional software or device drivers. Drivers for devices that came with your computer are available on the Device Driver and IBM Enhanced Diagnostics CD. You can obtain the latest device drivers at http://www.ibm.com/pc/support on the World Wide Web.

Before installing any operating system, be sure you obtain the latest program release. Contact the operating system manufacturer or, if applicable, check the manufacturer’s World Wide Web site to obtain the updates.

To install an operating system, follow the instructions in the documentation provided with the operating system CDs or diskettes. Additional information about operating systems is posted periodically on the IBM Web site at http://www.ibm.com/pc/support.

Using the Product Recovery Program

The Product Recovery Program is preinstalled on the hard disk that comes with your IBM computer. The Product Recovery Program is designed to be hidden from view to protect it from accidental damage.

If you are using FDISK, NT Disk Administrator, or another utility to reformat the hard disk drive, you might see the partition where the Product Recovery Program is stored. Do not delete this partition or the Product Recovery Program will be lost.

If your hard disk drive, including the partition where the Product Recovery Program resides, becomes damaged or you replace the hard disk drive, see “Ordering replacement Product Recovery Program CDs” on page 78.

Creating emergency diskettes

At your earliest opportunity, create the following diskettes. Store them in a safe place.

Creating a recovery repair diskette

It is important that you create this diskette. In the unlikely event your desktop becomes unusable, the emergency repair diskette will enable you to access the Product Recovery Program. Additional information about the diskette is in Access IBM. To see how to use this diskette, refer to “Using the Recovery Repair diskette”

on page 71.

Do the following to create the Recovery Repair diskette:

Chapter 2. Setting up your computer 13

1. From the Access IBM menu, select Maintain.

2. Click Creating emergency diskettes.

3. Follow the instructions on the screen.

Creating a Norton AntiVirus Rescue diskette

The Norton AntiVirus program periodically checks your drives for computer viruses. Additional information about creating and using the diskette is in Access IBM.

Do the following to create the Norton AntiVirus Rescue diskettes:

1. From the Access IBM menu, select Maintain.

2. Click Creating emergency diskettes.

3. Follow the instructions on the screen.

Creating an IBM Enhanced Diagnostics diskette

The IBM Enhanced Diagnostics diskette is used to test hardware components of your computer.

Do the following to create the diagnostics diskette:

1. From the Access IBM menu, select Maintain.

2. Click Creating emergency diskettes.

3. Follow the instructions on the screen.

You can also download the diagnostic program image from the IBM Web site at http://www.ibm.com/pc/support. See “Using the Enhanced diagnostics diskette”

on page 54.

Recording important numbers

Locate the serial, model, and type numbers. Record this information in “Appendix B. Computer records” on page 83. You will need these numbers when communicating with IBM about your computer.

Shutting down

When you are ready to turn off the computer, use the shutdown procedure for your operating system to save data and prevent damage to your applications. See your operating system manual for more information.

Do the following to shut down your computer:

1. Save and close all files with which you are working.

2. Close all open applications.

3. Click the Windows Start button.

4. Select Shut Down; then, click OK to confirm.

Important

In some circumstances, your new computer might not turn off immediately when you press the power control button. If this happens, press and hold the power-control button until the computer turns off.

14 IntelliStation M Pro: User Guide

CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source.

2 1

Chapter 2. Setting up your computer 15

16 IntelliStation M Pro: User Guide

Chapter 3. Operating Your Computer

This chapter provides information for the day-to-day use of your computer.

Starting your computer

If you are starting your computer for the first time, see “Starting your computer the first time” on page 11. After you review that section, return to this page for further instructions.

What you see and hear when you start up your computer depends on the features installed and the settings in the BIOS Setup Utility program.

If power-on self-test (POST) detects a problem, there might be a series of beeps or no beep, and a numeric error message might appear on the screen. Write down any beep series and error code numbers with descriptions, then see “Troubleshooting charts” on page 59 for the explanation of error codes.

During start up, the following messages might be displayed briefly:

v To start the Product Recovery Program, Press F11 v Hit <F2> if you want to run SETUP v Press CTRL A for SCSISelect Utility (some models only)

To use these features, press the appropriate function key or keys quickly. The messages appear for only seconds. For more information about these messages, see “Starting your computer the first time” on page 11.

During startup, you might not see Hit <F2> if you want to run SETUP.Ifyou want to see the prompt, see instructions for displaying the prompt in “Using the BIOS Setup Utility program” on page 23.

The BIOS Setup Utility program will help you configure your computer with passwords, PCI adapter configuration, as well as other options. The BIOS Setup Utility menu is displayed at the top of the screen. To navigate the menu and screen items, follow the directions on the right of the screen.

The operating system and application programs initiate from the hard disk drive. If your computer is attached to a network, the computer will begin attaching to any LANS, and remote applications to which you have access. A network administrator can also ″wake up″ your computer, start it remotely, to download programs or gather information about computer performance. For more information see, “Wake on LAN” on page 19.

Using video features

Your computer has an accelerated graphics port (AGP) graphics adapter that uses a standard video protocol for displaying text and graphic images on a monitor screen. The adapter supports a variety of video modes. Video modes are different combinations of resolution, refresh rate, and color defined by a video standard for displaying text or graphics.

Video device drivers

To take full advantage of the graphics adapter in your computer, some operating systems and application programs require custom software, video device drivers. These device drivers provide greater speed, higher resolution, more available colors, and flicker-free images.

Device drivers for the graphics adapter and a README file with instructions for installing the device drivers are provided on the Device Driver and IBM Enhanced Diagnostics CD that comes with your computer. If your computer has IBM-preinstalled software, video device drivers are installed in the IBMTOOLS/DRIVERS/VIDEO directory. You can use the device driver installation instructions if you need to reinstall the device drivers or if you need information on obtaining and installing updated device drivers.

See “Chapter 7. Getting help, information, and service” on page 75 for more information.

Changing monitor settings

To get the best possible image on your screen and to reduce flicker, you might need to reset the resolution and refresh rate of your monitor. You can view and change monitor settings through your operating system using the instructions provided in the README files on the Device Driver and IBM Enhanced Diagnostics CD (in the video device driver) that comes with your computer. See your operating system documentation for more information on monitor settings.

Attention

Before changing monitor settings, review the documentation that comes with your monitor. The information that comes with your monitor usually includes resolution and screen refresh rates that your monitor supports. Using a resolution or refresh rate that is not supported by your monitor might cause the screen to become unreadable and could damage the monitor. If you need additional information, contact the manufacturer of the monitor.

To minimize screen flicker and jitter, set your monitor for the highest non interlaced refresh rate that the monitor supports. If your monitor complies with the VESA display data channel (DDC) standard, it is probably already set to the highest refresh rate the monitor and video controller can support. If you are not sure if your monitor is DDC-compliant, see the documentation provided with the monitor.

If you have a dual-monitor video adapter and you connect both monitors but the second monitor doesn’t work, do the following:

1. Go to Start→Settings→Control Panel

2. Double-click Display Properties→Settings→Display Type.

3. Enable the Multi-head option.

4. Close all Control Panel windows.

18 IntelliStation M Pro: User Guide

Using audio features

Your computer has an integrated audio controller that supports Sound Blaster applications and is compatible with the Microsoft Windows Sound System. Your computer also has a single internal speaker and three audio connectors. Using the audio controller, you can record and play back sound and music to enhance multimedia applications. Optionally, you can connect two stereo speakers to the Line out connector to enjoy improved sound with multimedia applications.

The audio connectors in your computer are 3.5 mm (1/8-in.) mini-jacks. For the location of the audio connectors, refer to“Input/Output connector locations” on page 9.

Line in

This connector accepts external devices, such as line output from a stereo, television, or a musical instrument.

Line out

This connector is used to send audio signals from the computer to external devices, such as powered speakers with built-in amplifiers, headphones, or the audio line-in jack on a stereo system.

Note: The internal speaker on the computer is disabled when any devices are

attached to this connector.

Microphone

This connector accepts a microphone to record voice or other sounds on the hard disk. With a microphone attached, you can also use speech recognition software.

Note: If you experience interference or speaker feedback while recording, try

reducing the microphone recording volume (gain).

Managing your computer on a network

Your computer comes with features that a network administrator or file server can use to remotely manage and control your computer. The following sections describe some of these network management tools.

IBM Universal Manageability Services (UM Services) streamline and automate personal computer (PC) systems management and support tasks, such as asset deployment and tracking. These utilities are available for IBM computers at no additional charge, helping to reduce total cost of ownership of networked computers so that you can focus vital company resources on essential business activities.

Go to http://www.ibm.com/pc/us/software/sysmgmt/ on the World Wide Web for more information about available system management programs.

Wake on LAN

A network administrator can use Wake on LAN to turn on your computer from a remote location. When Wake on LAN is used with network management software, many functions, such as data transfers, software updates, and POST or BIOS updates can be performed on many computers simultaneously.

Chapter 3. Operating Your Computer 19

Note: If the computer power cord is plugged into a surge protector or power strip,

use the computer power switch and not the surge protector or power strip switch. Otherwise, the Wake on LAN feature will not work.

Alert on LAN

Your computer supports Alert on LAN technology when used with an IBM Ethernet adapter. Alert on LAN provides notification to the network administrator of changes to the computer even if the computer is turned off. Working with desktop management interface (DMI) and Wake on LAN, Alert on LAN helps to manage and monitor changes to the hardware and software features of your computer.

Alert on LAN generates notifications when the computer cover has been removed, an error is detected during POST, the computer is disconnected from the network, or unplugged from the power outlet. Alert on LAN works in conjunction with Universal Manageability Services.

Remote Program Load or Dynamic Host Configuration Protocol

A network administrator can use Remote Program Load (RPL) or Dynamic Host Configuration Protocol (DHCP) to control your computer. If you use RPL with software such as IBM LANClient Control Manager Hybrid RPL, which installs hybrid images (or files) on the hard disk. If your computer is a Hybrid RPL client, each time the computer starts from the network, LANClient Control Manager downloads a small bootstrap program to your computer hard disk and avoids the network traffic associated with a standard RPL.

™

, you can use a feature called

DHCP is a protocol that lets network administrators centrally manage and automate the assignment of Internet Protocol (IP) addresses on a network.

LANClient Control Manager (LCCM)

LANClient Control Manager (LCCM) is a graphical, server-based program that performs mass unattended installations of operating systems, software, device drivers, and BIOS updates to remote systems. Used with Wake on LAN, LCCM can remotely turn on your computer, which means that installation can be done while the computer is not being used. You can download LCCM at no additional charge (Internet access fees excepted).

For more information or to download this software visit http://www.ibm.com/pc/us/desktop/lccm on the World Wide Web.

System Migration Assistant

System Migration Assistant (SMA) helps administrators remotely transfer configurations, profile settings, printer drivers, and files from an IBM or non-IBM PC to supported IBM systems. You can download SMA at no additional charge (Internet access fees excepted).

For more information or to download this software visit http://www.ibm.com/pc/us/software/sysmgmt/products/sma on the World Wide Web.

20 IntelliStation M Pro: User Guide

Desktop Management Interface

DMI is a method for gathering information about the hardware and software in your computer. In a network environment, network administrators can use DMI to remotely monitor and control your computer.

Using security features

To deter unauthorized use of your computer, your computer has several anti-intrusion and other security features.

Anti-intrusion features

IBM anti-intrusion features help protect against the theft of computer components, such as the microprocessor, system memory modules, or disk drives.

A cover lock is built into your computer to prevent the cover from being removed. Two identical keys for the cover lock are also supplied. A tag attached to the keys has the key serial number and the address of the key manufacturer.

Important

Record the key-code number along with the manufacturer address and phone number in the space provided in “Appendix C. Computer Records”. You will need the key code when ordering replacement keys. You must order replacement keys from the key manufacturer because locksmiths are not authorized to duplicate cover-lock keys.

If enabled, the chassis-intrusion detector switch inside the computer alerts the network system administrator each time the computer cover is removed. This detector is enabled after you set a supervisor password in the BIOS Setup Utility program. When this feature is enabled and the cover is removed, a 176 POST error message displays on the computer screen the next time the computer is turned on. You must type the correct supervisor password to start up the computer. For information on setting passwords, see Setting Security Passwords in Access IBM. If your computer uses the Alert on LAN feature, and your network administrator uses Intel LANDesk administrator console is notified that the computer cover has been removed. For more information, see “Alert on LAN” on page 20 and contact your network administrator.

Component protection

Your computer has individual component serial numbers that can be registered with a third-party security company. You can also register the entire system. By registering computer components, you can improve the chances of identifying the components if they are ever stolen and recovered. For more information about component registration, see the IBM support page at http://www.ibm.com/pc/us/desktop/assetid/ on the World Wide Web.

Data protection

You can lose data from the hard disk for a variety of reasons. Security violations, viruses, or hard disk drive failures can all contribute to data loss. To help protect against the loss of valuable information, IBM has incorporated the following data-saving features in your computer.

Desktop Manager or IBM LANClient Manager, the network

Chapter 3. Operating Your Computer 21

IBM security solutions

IBM security solutions help keep electronic business transactions safe. They include the following:

v Data protection v Locked keyboard

SMART hard disk drive

Your computer comes with a SMART hard disk drive that is enabled to report potential hard disk failures. If an error is detected, a DMI-compliant warning message is sent to the computer screen and, if the computer is part of a network, to an administrator console. When an error is detected, the data on the hard disk can be backed up and the drive replaced.

SMART Reaction

To help back up important data, IBM provides SMART Reaction™software on the computers with preinstalled software and also on the IBM Software Selections CD. SMART Reaction is a client/server software application that helps users and administrators respond effectively to a warning issued by the SMART hard disk drive.

Virus protection

Norton AntiVirus for IBM is installed on the hard disk of computers that have preinstalled software. Norton AntiVirus is available on the IBM Software Selections CD.

Locking the keyboard

Shutting down

You can lock the keyboard so that others are unable to use it. If a user password is set, the keyboard is locked when you turn on the computer. You must type the correct password before the keyboard will unlock. You can enable the user password feature with the BIOS Setup Utility program. See Setting Security Passwords in Access IBM.

Some operating systems have a keyboard and mouse lock-up feature. Refer to the documentation that comes with your operating system for more information.

When you are ready to turn off the computer, always use the shutdown procedure in “Shutting down” on page 14 to save data and prevent damage to your applications.

Important

In some circumstances, your computer might not turn off immediately when you press the power control button. If this happens, press and hold the power-control button until the computer turns off.

22 IntelliStation M Pro: User Guide

Chapter 4. Configuring your computer

These configuration programs are provided with your computer:

v BIOS Setup Utility program

This program is part of the BIOS code that comes with your computer. Among the tasks for this program are, configure parallel port assignments, change the device startup sequence, set the date and time, and set passwords.

v SCSISelect Utility program (some models)

With the built-in SCSISelect Utility program, you can configure the devices that are attached to the optional SCSI adapter. See “Using the SCSISelect Utility program” on page 24 for more information.

The sections in this chapter give an overview of these two programs.

Using the BIOS Setup Utility program

This section provides the instructions for starting and using the BIOS Setup Utility program.

Starting the BIOS Setup Utility program

The prompt, Hit <F2> if you want to run SETUP, might not be displayed when you start your computer. Do the following to start the BIOS Setup Utility program:

1. If your computer is already on when you start this procedure, shut down the

operating system, turn off the computer, and wait a few seconds until all in-use lights turn off.

2. Turn on the power. Immediately press and hold down the F2 key until you see

either the BIOS Setup Utility menu or a password prompt. If you have set neither a supervisor nor a user password, the BIOS Setup

Utility menu opens on the screen. If you have set a password, the BIOS Setup Utility menu will not open until you type your password and press Enter.

After the BIOS Setup Utility program is started

Once the BIOS Setup Utility is started, help information and instructions for using the keyboard are displayed on the right side of the screen. You can find more information about using the BIOS Setup Utility by using Access IBM.

To display the Hit <F2> if you want to run SETUP prompt every time you start your computer, do the following from within the BIOS Setup Utility:

1. Select Boot from the main menu across the top of the screen.

2. Set Quiet Boot to [Disabled].

3. Set Intel

4. Select Exit from the menu.

5. Select Exit Saving Changes.

The next time you start the computer, Hit <F2> if you want to run SETUP will be displayed.

Rapid BIOS Boot to [Disabled].

Using the SCSISelect Utility program

SCSISelect is a built-in, menu-driven configuration utility program that you can use to:

v View the default SCSI IDs v Locate and correct configuration conflicts

The following sections provide the instructions for starting the SCSISelect Utility program and descriptions of the menu choices that are available.

Starting the SCSISelect Utility program

Do the following to start the SCSISelect Utility program:

1. Turn on the computer.

2. When the <<< Press <CTRL><A> for SCSISelect

appears, press Ctrl+A.

3. When the prompt, Would you like to configure the host adapter or run the

SCSI disk utilities?, is displayed, make your selection, and then press Enter.

4. Use the arrow keys to make a selection from the menu.

v Press Esc to exit the SCSISelect Utility program. v Press the F5 key to switch between color and monochrome modes (if your

monitor permits).

5. Follow the instructions on the screen to change the settings of the selected

items; then press Enter.

™

Utility! >>> prompt

Selections available from the SCSISelect menu

The following selections appear on the SCSISelect Utility menu:

v Configure/View Host Adapter Settings

Use this selection to view or change the SCSI controller settings. To reset the SCSI controller to its default values, press F6; then, follow the on-screen instructions.

You can view or change the following controller settings:

– Host Adapter SCSI ID

Use this selection to view the SCSI controller identification (ID), usually 7.

– SCSI Parity Checking

Use this selection to view the assigned value of Enabled.

– Host Adapter SCSI Termination

Use this selection to view the assigned value of Automatic.

– Boot Device Options

Use this selection to configure startable-device parameters. To make changes, you must know the ID of the device you want to configure.

– SCSI Device Configuration

Use this selection to configure SCSI-device parameters. To make changes, you must know the ID of the device you want to configure.

Note: The Maximum Sync Transfer Rate represents the transfer rate for Ultra

SCSI devices.

- The transfer rate for Ultra 160 low voltage differential (LVD) devices is 160.0.

- The transfer rate for Ultra2 SCSI LVD devices is 80.0.

24 IntelliStation M Pro: User Guide

- The transfer rate for Fast SCSI devices is 20.0.

– Advanced Configuration Options

Use this selection to view or change the settings such as enabling support for large hard disk drives and support for drives with Ultra SCSI speeds.

v SCSI Disk Utilities

Select this choice to view the SCSI IDs that are assigned to each device or to format a SCSI device.

To use the utility program, select a drive from the list. Read the on-screen instructions carefully before making a selection.

Note: If you press Ctrl+A before the selected drives are ready, an Unexpected

SCSI Command Failure screen might appear. Restart the computer and watch the SCSISelect messages as each drive starts. After the drive that you want to view or format starts, press Ctrl+A.

Chapter 4. Configuring your computer 25

26 IntelliStation M Pro: User Guide

Chapter 5. Installing Options

This chapter provides instructions to help you install or replace options to your computer. For a list of supported options for your computer, go to http://www.ibm.com/pc/support on the World Wide Web.

Major components of the IBM IntelliStation computer

Note: The illustrations in this document might differ slightly from your hardware.

The following illustration shows the locations of major components in your computer.

Rear adapter support bracket

Intrusion switch

Memory modules

Microprocessor

Cover

System board

Support bracket

Drive cage

Front adapter support bracket

EMC shield

Filler panel

Front door

System board

The illustrations in the following sections highlight various components on the system board.

This system board illustration identifies parts of the board. Depending on installed options, your system board might look slightly different.

RIMM 1

RIMM 2

RIMM 3

RIMM 4

Battery

Microprocessor (U11)

AGP (U15)

PCI 1 PCI 2 PCI 3 PCI 4 PCI 5

Microprocessor fan sink (CPUFA1)

Internal cable connectors

The following illustration identifies system board connectors for internal cables.

System fan 2 (SYSFA2)

SCSI LED (JA91)

Microprocessor fan sink (CPUFA1)

Main power (J10K1)

Secondary IDE (IDE2)

Primary IDE (IDE1)

Diskette drive (FDD1) Support bracket assembly fan (SYSFA3)

28 IntelliStation M Pro: User Guide

SCSI LED (JA91)

CMOS recovery jumper

The following illustration identifies the CMOS recovery jumper on the system board.

The CMOS recovery jumper can be used to clear CMOS memory in the event you loose your user password. The above illustration shows the location of the CMOS recovery jumper. See “Erasing a lost or forgotten password (clearing CMOS)” on page 72 on how to use the CMOS jumper.

CMOS jumper (J8C2)

This jumper is also used to recover from a BIOS failure. See “Recovering from a POST/BIOS update failure” on page 72.

Installing adapters-before you begin

Before you begin to install adapters in your computer, read the following information:

v Read the handling guidelines in “Handling static-sensitive devices” on page 30,

and read the safety statements in “Safety Information” on page vii. These guidelines will help you work safely with your computer and options.

v Back up all important data before you install or remove adapters. v Make sure that you have an adequate number of properly grounded electrical

outlets for your computer, monitor, and other peripheral devices.

v Before accessing the inside of the computer, rotate the two front stabilizing feet a

quarter turn in towards the computer, so they do not break. Before placing the computer in an upright position, rotate the two front feet a quarter turn outward from the computer. See “Moving the stabilizing feet” on page 9.

v Have a small, flat-blade screwdriver available. v For a list of supported options for your computer, refer to

http://www.ibm.com/pc/support on the World Wide Web.

System reliability considerations

To help ensure proper system cooling and system reliability, be certain of the following:

v Each of the drive bays has a drive, or a filler panel and electromagnetic

compatibility (EMC) shield installed.

Chapter 5. Installing Options 29

v There is adequate space around the computer to allow the computer cooling

system to work properly. Leave about 51 mm (2 in.) of open space around the front and rear of the computer. Do not place objects in front of the fans.

v You have followed the instructions for cabling provided with optional adapters. v You have replaced a failed fan as soon as possible.

Handling static-sensitive devices

Attention

Static electricity can damage electronic devices, including your computer. To avoid damage, keep static sensitive devices in their static protective bag until you are ready to install them.

To reduce the possibility of damage from electrostatic discharge, observe the following precautions.

v Limit your movements. Movement can cause static electricity to build up around

you and the components with which you are working.

v Handle the device carefully, holding it by its edges or its frame. v Do not touch solder joints, pins, or exposed circuitry. v Do not leave the device where others can handle and, possibly, damage it. v While the device is still in its anti-static package, touch it to an unpainted metal

part of the computer for at least two seconds. (This safely discharges the static electricity from the package and from your body.)

v Remove the device from its package and install it directly into your computer

without setting the device down. If it is necessary to set the device down, place it on its static-protective package. (If your device is an adapter, place it component side up.) Do not place the device on your computer cover or on a metal table.

v Take additional care when handling devices during cold weather. Heating

reduces indoor humidity and increases static electricity.

Safety information

Before installing an option, read the “Safety Information” on page vii.

Removing the side cover

The following information describes how to remove the side cover.

30 IntelliStation M Pro: User Guide

Note: To remove the cover, you might find it easier to lay the computer on its side.

The illustrations in this document might differ slightly from your hardware.

Cover-release latch

Do the following to remove the side cover of the computer:

1. Review the information in “Installing adapters-before you begin” on page 29

and “Safety Information” on page vii.

2. Turn off the computer and all attached devices.

3. Disconnect all external cables and power cords.

4. Unlock the computer cover, if necessary.

5. While pressing on the top blue button, pull out the cover-release latch and lock

it into an upright position. This action will slide the cover toward the rear of the computer about 12.7 mm (0.5 in.). Then, remove the cover from the computer.

To replace the side cover, see “Replacing the cover” on page 43.

Attention

For proper cooling and airflow, replace the cover before turning on the computer. Operating the computer with the cover removed might damage computer components.

Removing the support bracket

Key lock

When working with some options, such as hard disk drives, and memory modules, you must first remove the support bracket to access the existing option.

Chapter 5. Installing Options 31

Do the following to remove the support bracket:

1. Pull out, about 152.4 mm (6 in.), on the end of the support bracket located at

the rear of the computer.

2. Pull the rear end of the support bracket away from the computer and place the

bracket aside.

To reinstall the support bracket, reverse the previous steps.

Working with adapters

Your computer comes with adapter connectors or slots. The AGP video adapter is installed in the AGP slot. You can install up to five PCI adapters in PCI slots 1 through 5. All PCI slots are 32-bit, 33 MHz slots.

Note: The illustrations in this document might differ slightly from your hardware.

32 IntelliStation M Pro: User Guide

The following illustration shows the location of expansion slots on the system board.

AGP slot PCI slot 1

PCI slot 2 PCI slot 3 PCI slot 4 PCI slot 5

Adapter considerations

Before you install adapters, understand the following: v Follow the instructions that come with the adapter in addition to the instructions

in this chapter. If you need to change the switch or jumper settings on your adapter, follow the instructions that come with the adapter.

v You can install full-length adapters in all 5 PCI slots. v Your computer supports 5.0 V and universal PCI adapters; it does not support

3.3 V adapters.

v For a list of supported options for your computer, refer to

http://www.ibm.com/pc/support on the World Wide Web.

Chapter 5. Installing Options 33

Installing an adapter

Expansion slot cover

Rear adapter support bracket

Do the following to install an adapter:

Adapter

Front adapter support bracket

Attention: When you handle ESD-sensitive devices, take precautions to avoid damage from static electricity. For details on handling these devices, see “Handling static-sensitive devices” on page 30.

1. Review the information in “Safety Information” on page vii.

2. Turn off the computer and attached devices.

3. Disconnect all external cables and power cords; then, remove the side cover.

See “Removing the side cover” on page 30.

4. Determine which PCI slot you will use for the adapter.

Note: Check the instructions that come with the adapter for any requirements,

restrictions, or cabling instructions. It might be easier to route any cables before you install the adapter.

5. For full-length adapters, rotate the rear adapter support bracket to the open

(unlocked) position and remove it from the computer. Rotate the front adapter support bracket to the open position. If you are installing a smaller adapter, remove only the rear support bracket.

6. Remove the expansion-slot cover. From the rear of the computer, press on the

slot cover. Grasp it and pull it out of the expansion slot. Store it in a safe place for future use.

34 IntelliStation M Pro: User Guide

Attention

Expansion-slot covers must be installed on all vacant slots. This maintains the electromagnetic emissions standards of the computer and ensures proper ventilation of computer components.

7. Set any jumpers or switches on the adapter or system board as described by

the adapter manufacturer.

8. When you are ready, remove the adapter from the static-protective package. It

is best to move the adapter directly from the static-protective package to the adapter slot. If this is not possible, set the adapter down on its static-protective package on a hard surface. Avoid touching the components and gold-edge connectors on the adapter.

9. To install the adapter, carefully grasp the adapter by the top edge or upper

corners, and align it with the expansion slot guides; then press the adapter firmly into the expansion slot.

Attention

Be certain that the adapter is correctly seated in the expansion slot before you turn on the computer. Incomplete installation of an adapter might damage the system board or the adapter.

10. Connect required cables to the adapter. Route cables so that they do not block

the flow of air from the fans.

11. If you have another adapter, repeat steps 1 - 10. If you have another option to

install, go to that section heading. Otherwise, complete the rest of the steps in this section.

12. If you have installed a full-length adapter, rotate the front adapter support

bracket to the closed (locked) position.

13. Reinstall the rear adapter support bracket; then rotate the bracket to the closed

(locked) position.

Note: The rear retaining bracket sits against the computer cover. You might

14. Replace the support bracket.

15. Replace the side cover, see “Replacing the cover” on page 43 for details.

16. Reconnect the external cables and power cords; then turn on the attached

devices and the computer.

Installing an optional SCSI adapter

Some models come without SCSI adapters. Do the following to install an optional SCSI adapter:

find it easier to lay the computer on its side to replace the cover.

Chapter 5. Installing Options 35

1. If you do not have a preinstalled SCSI adapter, complete steps 1 through 10 of

“Installing an adapter” on page 34. Continue with step 2 of this procedure.

SCSI signal cable

Rear adapter support bracket

SCSI signal cable connector

SCSI activity indicator cable connector

SCSI Adapter

SCSI activity indicator cable

SCSI LED (JA91)

Front adapter support bracket

2. Connect the SCSI signal cable to the adapter and one or more of the signal

cable connectors to the rear of the SCSI devices.

3. Connect the SCSI activity indicator cable to the adapter and to the SCSI LED

connector (JA91) on the system board, see “System board” on page 28 for the location of the SCSI LED connector.

4. If you have other adapters or options to install or remove, do so now.

5. Rotate the front adapter support bracket to the closed (locked) position.

6. Reinstall the rear adapter support bracket; then rotate it to the closed (locked)

position.

7. Replace the support bracket.

8. Replace the cover, see “Replacing the cover” on page 43 for details.

9. Reconnect the external cables and power cords; then turn on the attached

devices and then computer.

Installing internal drives

Depending on your computer model, you might have one or more of the following drives installed.

v Diskette v Hard disk v CD- or DVD-ROM v Jaz or Zip v Tape

36 IntelliStation M Pro: User Guide

Internal drive bays

Your IntelliStation M Pro computer comes with an IDE CD-ROM or DVD-ROM drive in bay 1, a 3.5-in., 1.44 MB diskette drive in bay 3, and a hard disk drive installed in bay 5.

Note: The illustrations in this document might differ slightly from your hardware.

Bay 1 Bay 2 Bay 3 Bay 4 Bay 5 Bay 6 Bay 7

Notes:

1. Diskette drives, tape drives, and CD-ROM and DVD-ROM drives are examples

of removable media drives. You can install removable-media drives in bays 1, 2, 3, and 4 only.

2. You can install a 3.5-in, slim-high, or a 5.25-in, half-high, removable-media

drive, such as a tape backup drive, in bay 2.

3. You can only install a 3.5-in, slim-high, removable-media drive in bay 4.

4. The IntelliStation M Pro computer supports only one diskette drive, which uses

1.44 MB diskettes.

5. To install a 3.5-in drive in a 5.25-in bay, you must us a 5.25 in. conversion kit,

supplied with your option.

6. The electromagnetic interference (EMI) integrity and cooling of the computer

are protected by having all bays and PCI slots covered or occupied. When you install a drive or PCI adapter, save the EMC shield and filler panel from the bay or the PCI adapter slot cover in the event you later remove the option.

7. For a complete list of supported options for your computer, refer to

http://www.ibm.com/pc/support on the World Wide Web.

Preinstallation steps (all bays)

Before you install drives in your computer, verify that you have all the cables and other equipment specified in the documentation that comes with the drive. You

Chapter 5. Installing Options 37

might also need to perform certain preinstallation activities. Some of the steps are required only during the initial installation of an option.

1. Read “Safety Information” on page vii, “Handling static-sensitive devices” on

page 30, and the documentation that comes with your drive.

2. Choose the bay in which you want to install the drive.

3. Check the instructions that come with the drive to see if you need to set any

switches or jumpers on the drive. If you are installing a SCSI device, be sure to set the SCSI ID for that device.

Installing a drive in bay 2 or 4

Do the following to install a drive in bay 2 or 4.

Attention

When handling static-sensitive devices, take precautions to avoid damage from static electricity.

EMC shield

Filler panel

1. Read the information in “Preinstallation steps (all bays)” on page 37.

2. Turn off the computer and attached devices and disconnect the external cables

and power cords.

3. Remove the side cover (see “Removing the side cover” on page 30 for details).

4. Remove the support bracket see “Removing the support bracket” on page 31.

5. Use a screwdriver to pry the filler panel and EMC shield away from the

computer.

38 IntelliStation M Pro: User Guide

Note: If you are installing a drive that contains a laser, observe the following

safety precaution.

DANGER Laser radiation when open. Do not stare into the beam, do not view directly with optical

instruments, and avoid direct exposure to the beam.

6. Touch the static-protective bag containing the drive to any unpainted metal

surface on the computer; then remove the drive from the bag and place it on a static-protective surface.

7. Set any jumpers or switches on the drive according to the documentation that

comes with the drive.

8. You might find it easier to install the new drive into the appropriate opening

on the machine front, then attach the cables.

9. If you are installing a 5.25-in. drive in bay 2, push the drive into the bay; then

use the two screws to attach the drive to the drive cage.

10. If you are installing a 3.5-in. drive in bay 2, you must attach the 5.25-in

conversion kit, supplied with your option, to the 3.5-in. drive.

Note: You can install only a 3.5-in. device in bay 4.

11. If the drive is an IDE device, connect one end of the IDE signal cable into the

back of the drive and the other end of the cable into the IDE connector on the system board. For the location of the IDE connectors, see “Internal cable connectors” on page 28. If the drive is a SCSI device, connect one end of the SCSI signal cable into the back of the drive and the other end of the cable into the SCSI adapter.

Note: Make sure to route the SCSI signal cable so that it does not block the air

flow to the rear of the drives or over the microprocessor.

12. Connect a power cable to the back of the drive. The connectors are keyed and

can be inserted only one way.

13. If you have other options to install or remove, do so now.

14. Replace the support bracket.

15. Go to the appropriate section to work with another option, or replace the side

cover, see “Replacing the cover” on page 43 for details.

16. Reconnect the external cables and power cords; then turn on the attached

devices and the computer.

Installing a hard disk drive in bay 5, 6, or 7

You might find it useful to work with the computer laying on its side. Bays 5, 6, and 7 are in the drive cage. The drive cage is located just above the front adapter

Chapter 5. Installing Options 39

support bracket. Refer to the illustration below as you work with the drive cage.

1. Read the information in “Preinstallation steps (all bays)” on page 37.

2. Turn off the computer and all attached devices. Disconnect all external cables

and power cords; then remove the cover (see “Removing the side cover” on page 30 for details).

3. Remove the support bracket.

4. Access the drive cage. a. If your computer has hard disk drives preinstalled in the drive cage,

disconnect the power and signal cables from the rear of the drives.

b. Grasp the drive cage and rotate the cage out (middle view above) of the

computer until it locks into place with the drive cage retention tab. The open ends of the drive slots and installed drives will face you.

Note: Ensure that the drive cage locks into place over the drive cage

retention tab by pressing the drive cage all the way up.

5. Attach the guide rails to the side of the drive using the screws provided. If you obtained your optional drive from IBM, the guide rails are blue plastic.

6. Slide the drive into the drive cage until the plastic tabs on the drive guide rails lock into place in the drive cage.

7. Lift the drive cage up, and press in on the drive cage release tab; then rotate the cage back into the computer (right view above).

Note: Clear any cables that might impede the replacement of the drive cage.

8. Connect the power and signal cables to the rear of each drive.

Note: Route the signal cable so that it does not block the air flow to the rear

of the drives or over the microprocessor.

9. If you have other options to install or remove, do so now.

10. Replace the support bracket.

11. Replace the side cover, see “Replacing the cover” on page 43 for details.

12. Reconnect the external cables and power cords; then turn on the attached

devices and the computer.

Installing memory modules

Adding memory to your computer is an easy way to make programs run faster. You can increase the amount of memory in your computer by installing memory modules. Your IntelliStation M Pro computer uses industry-standard, RAMBUS in-line memory modules (RIMMs).

40 IntelliStation M Pro: User Guide

Notes:

1. Any connector that does not have a RIMM installed must have a continuity

RIMM (C-RIMM), a module that looks like a RIMM but has no memory on it. A C-RIMM is used to continue the connection on a RIMM connector that does not have memory installed.

2. Install only ECC RIMMs to enable ECC. If you use ECC and non-ECC memory

together, it will function as non-ECC memory.

3. RIMM connectors do not support dual inline memory modules (DIMMs).

4. Use only PC600 or PC800 RIMMs.

Note: If you use PC600 and PC800 RIMMs together, all memory will function

at the speed of the slowest RIMM.

5. Your IntelliStation M Pro computer supports 128 MB, 256 MB, and 512 MB

RIMMs. Your computer supports a minimum of 128 MB and a maximum of 2.0 GB of system memory. Go to http://www.ibm.com/pc/support for a list of memory modules to use with your computer.

Note: The illustrations in this document might differ slightly from your hardware.

RIMM connector 1 RIMM connector 2 RIMM connector 3 RIMM connector 4

Retaining clip

Do the following to install a RIMM or C-RIMM:

Attention: When handling static-sensitive devices, take precautions to avoid damage from static electricity. For details on handling these devices, see “Handling static-sensitive devices” on page 30.

1. Review the safety precautions listed in the “Safety information” on page 30.

2. Turn off the computer and all attached devices. Disconnect all external cables

and power cords; then remove the cover (see “Removing the side cover” on page 30 for details).

3. Remove the support bracket.

Chapter 5. Installing Options 41

4. Touch the static-protective package containing the RIMM to any unpainted metal surface on the computer. Then remove the new RIMM from the package.

5. Open the retaining clips and, if necessary, remove any existing RIMM or C-RIMM:

6. Gently open the retaining clip on each end of the RIMM slot. Turn the RIMM so that the pins align correctly with the connector.

7. Insert the RIMM into the connector by aligning the RIMM edges with the slots at each end of the RIMM connector. Firmly press the RIMM straight down into the connector by applying pressure on both ends of the RIMM simultaneously. The retaining clips snap into the locked position when the RIMM is firmly seated in the connector.

8. If a gap exists between the RIMM and the retaining clips, the RIMM has not been correctly installed. Open the retaining clips, remove the RIMM, then reinsert it.

9. If you have other options to install or remove, go to the appropriate section. Otherwise, finish the installation with the steps below.

10. Replace the support bracket.

11. Replace the side cover, see “Replacing the cover” on page 43.

12. Reconnect the external cables and power cords. Turn on the attached devices,

then the computer.

Installing a security U-bolt

To help prevent theft, you can add a security U-bolt and cable to your computer. This section discusses how to install a security U-bolt.

Note: Your computer might look different slightly different than the one shown.

42 IntelliStation M Pro: User Guide

Do the following to install the U-bolt:

1. Review the safety precautions listed in “Safety Information” on page vii.

2. Turn off the computer and all attached devices. Disconnect all external cables

and power cords; then remove the cover (see “Removing the side cover” on page 30 for details).

3. Use a screwdriver to remove the two metal knockouts.

4. Insert the U-bolt through the rear panel; then attach and tighten the nuts.

5. Thread the cable through the U-bolt and around an object that is not part of or

permanently secured to the building structure or foundation, and from which the cable cannot be removed. Fasten the cable ends together with a lock. After you add the security cable, be certain it does not interfere with other cables connected to the computer.

6. Reconnect the external cables and power cords, and turn on the attached

devices, then the computer.

Replacing the cover

The following information describes replacing the cover. The illustration below might differ slightly from your hardware.

Chapter 5. Installing Options 43

Note: Because of the placement of the adapter support brackets, you might find it

easier to lay the computer on it side with the cover lock facing you.

Note: If you removed the support bracket, reinstall it before you replace the cover.

See “Removing the support bracket” on page 31 for details.

Do the following to replace the computer cover:

1. Clear any cables that might impede the replacement of the cover.

2. Install the side cover by placing it into position on the computer. Be certain the

notches on the underside of the cover match up to the holes along the sides of the computer. Press down on the cover release latch button as you close the cover release latch to lock the cover.

3. If you have not done so already, make sure that the two front stabilizing feet

are rotated outward so that they properly support the computer. Rotate each individual foot outward 90 degrees.

4. Reconnect the external cables and power cords to the computer; then connect

the power cords to electrical outlets.

5. Turn on the attached devices; then turn on the computer.

Connecting external devices

You can attach several external devices to your computer.

Installation procedure

To attach an external device:

1. Be sure your computer and all attached devices are turned off.

2. Read “Installing adapters-before you begin” on page 29 and the documentation

that comes with your options.

44 IntelliStation M Pro: User Guide

3. Follow the instructions that come with the option to prepare it for installation

6 4

and to connect it to the computer.

Input/Output connector descriptions

This section provides pin and other information about the I/O connectors on the rear of your computer. Refer to “Input/Output connector locations” on page 9. These connectors include the following:

v One mouse v One keyboard v One parallel v Two serial v One Ethernet v Two USB v Line in v Line out v Microphone v One video (Optional multiple connectors on some models) v One Ultra 3/160 SCSI (some models)

Mouse connector

Your computer has one mouse connector that supports a mouse or other pointing device. The mouse connector is located on the rear of your computer, see “Input/Output connector locations” on page 9.

Keyboard connector

Your computer has one keyboard connector. See “Input/Output connector locations” on page 9 for its location.

Note: If you attach a standard (non-USB) keyboard to the keyboard connector, the

USB ports and devices are disabled during the power-on self-test (POST).

Parallel connector

Your computer has one parallel connector. This connector supports three standard Institute of Electrical and Electronics Engineers (IEEE) 1284 modes of operation: standard parallel port (SPP), enhanced parallel port (EPP), and extended capability port (ECP).

Viewing or changing the connector assignments

Use the BIOS Setup Utility program to configure the parallel connector as bi-directional. With this configuration, data can be read from and written to a device. In bidirectional mode, the computer supports the ECP and EPP modes.

Do the following to view or change the parallel-connector assignment:

Chapter 5. Installing Options 45

1. Restart the computer.

2. Press and hold the F2 key to launch the BIOS Setup Utility.

3. On the BIOS Setup Utility menu, use the cursor keys on the keyboard to select

Advanced→Peripheral Configuration→Parallel Port.

Note: When you configure the parallel connector as bi-directional, use an IEEE

1284-compliant cable. The cable must not exceed 3 meters (9.8 ft.).

4. Follow the instructions on the screen to save your changes and exit from the

BIOS Setup Utility menu.

Parallel connector

There is a 25-pin, female D-shell parallel connector on the rear of your computer, see “Input/Output connector locations” on page 9 for the location of this connector.

Serial connectors

Your computer has two standard 9-pin D-shell serial connectors: Serial connector 1 and Serial connector 2. See “Input/Output connector locations” on page 9 for their location.

Ethernet connector

Your computer comes with an integrated Ethernet controller. This controller provides an interface for connecting to 10-Mbps or 100-Mbps networks and provides full-duplex capability, which enables simultaneous transmission and reception of data on an Ethernet LAN.

To access the Ethernet connector, attach a Category 3, 4, or 5 unshielded twisted-pair (UTP) cable to the RJ-45 connector on the rear of your computer, see “Input/Output connector locations” on page 9.

Important

To operate the computer within FCC Class A or Class B limits, use a category 5 Ethernet cable.

Universal Serial Bus connectors

Your computer has two Universal Serial Bus (USB) connectors, which configure automatically when you use any USB device. USB is a serial interface standard for

46 IntelliStation M Pro: User Guide

telephony and multimedia devices. It uses Plug and Play technology to determine the type of device attached to the connector.

Notes:

1. If you attach a standard (non-USB) keyboard to the keyboard connector, the

USB connectors and devices will be disabled during the power-on self-test.

2. If you install a USB keyboard that has a mouse connector, the USB keyboard

emulates a mouse, and you will not be able to disable the mouse settings in the BIOS Setup Utility program.

USB cables

Use a 4-pin USB cable to connect external devices to USB connectors.

USB technology transfers data at up to 12 megabits-per-second (Mbps) with a maximum of 127 external devices and a maximum signal distance of five meters (16 ft) per segment.

USB connectors

See “Input/Output connector locations” on page 9 for the location of the USB connectors.

Audio connectors

The audio connectors are used to connect external audio equipment to your computer, see “Input/Output connector locations” on page 9 for the location of these connectors.

Line out

This connector is used to send audio signals from the computer to external devices, such as powered speakers with built-in amplifiers, headphones, multimedia keyboards, or the audio Line in connector on a stereo system.

Note: The internal speaker in your computer is disabled when any device is

attached to this connector.

Line in

This connector is used to accept audio signals from external devices, such as line output from a stereo, television, or musical instrument into the computer sound system.

Microphone

This connector is used to connect a microphone to your computer when you want to record voice or other sounds on the hard-disk drive. It can also be used by speech recognition software.

Line

out

LineinMic

Video connector

Your computer uses an AGP adapter located in the AGP slot on the system board. The video connector is on the adapter and is located on the rear of your computer.

Chapter 5. Installing Options 47

See “Input/Output connector locations” on page 9 for the location of this connector.

Some models come with an AGP adapter that has dual video connectors. If you have problems viewing information with a second monitor, see “Changing monitor settings” on page 18.

Ultra 3/160 SCSI connector

Some computer models come with a SCSI adapter, which supports an Ultra 3/160/MB SCSI internal channel in a full-featured PCI 2.1-/2.2-compliant bus master package. This configuration supports zero wait state, 32-bit memory transfers at 160 Mbytes/second, when low voltage differential (LVD) SCSI peripherals are attached. This channel supports up to 15 SCSI devices. In addition, this adapter uses:

v Double-transition clocking to achieve high transfer rates v Domain name validation to negotiate compatible data transfer speeds with each

device

v Cyclic-redundancy checking, instead of the usual parity checking, to significantly

improve data reliability

SCSI cabling requirements

You can install five internal SCSI devices using the SCSI signal cable that comes with your computer. If you plan to attach external SCSI devices, you must order an additional SCSI cable. To select and order the correct cables for use with external devices, contact your IBM reseller or IBM marketing representative. To receive an indication of SCSI hard-disk drive activity, you must also connect the SCSI adapter to the SCSI LED (JA91) connector on the system board. See “System board” on page 28 for the location of the SCSI connector.

1115

Setting SCSI IDs

Each SCSI device connected to a SCSI controller must have a unique SCSI ID. This ID enables the SCSI controller to identify the device and ensure that different devices on the same SCSI channel do not attempt to transfer data simultaneously. SCSI devices that are connected to different SCSI channels can have duplicate SCSI IDs. Refer to the information that is provided with the device for instructions to set its SCSI ID. With a SCSI adapter installed in your computer, you can use its 68-pin SCSI connector to connect different types of SCSI devices.

To install external SCSI devices, you must have an optional SCSI PCI adapter installed. Refer to the information that is provided with the device for instructions to set its SCSI ID.

48 IntelliStation M Pro: User Guide

Chapter 6. Solving problems

This section provides basic troubleshooting information to help you resolve some problems that might occur. See the Computer Support flowchart on the following page for further information.

If you cannot locate and correct the problem using the information in this chapter, refer to “Chapter 7. Getting help, information, and service” on page 75 for more information.

Diagnostic tools overview

The following tools are available to help you identify and resolve hardware-related problems:

v Computer Support flowchart

The Computer Support flowchart on the following page will help you determine how to access help from IBM and register your computer.

v POST beep codes and error messages

The power-on self-test generates beep codes and messages to indicate successful test completion or the detection of a problem. See “POST” on page 51 for more information.

v Diagnostic programs

The system diagnostic programs are stored on the Device Driver and IBM Enhanced Diagnostics CD. These programs are the primary methods of testing the

major components of your computer. See “Diagnostic programs and error messages” on page 52 for more information.

v Troubleshooting charts

These charts list problem symptoms and steps to correct the problems. See the “Troubleshooting charts” on page 59 for more information.

v Customized support page

On the World Wide Web you can create your own customized support page specifically for your computer, including frequently asked questions, parts information, technical hints and tips, and downloadable files. You can also choose to receive electronic mail (e-mail) notifications whenever new information becomes available about your registered products.

The benefits of registering and profiling your IntelliStation include using the IBM Online Assistant to diagnose problems, and participating in the IBM discussion forum. For more detailed information about registering and creating a customized profile for your IBM products, visit the following World Wide Web addresses:

– http://www.ibm.com/pc/register – http://www.ibm.com/pc/support

Computer Support

Computer working

properly?

Yes

Check all cables for loose connections and verify that all optional devices you installed are supported.

You can view the options list at:

http://www.ibm.com/pc/support

Problem

solved?

Yes

Use the troubleshooting information provided with your computer to determine the cause of the problem and the action to take.

Problem

solved?

Yes

After you register, you will be able to:

• Diagnose problems using the IBM Assistant

• Participate in the IBM discussion forum

• Receive e-mail notifications of technical updates related to your products

To register your computer:

Double click the icon on the Windows desktop

• Register

and follow the directions.

• Double click the icon on the Windows desktop;

then, click

• Click

Start Programs IBM Registration Register

•You can also register on theWorld Wide Web at

http:\\www.ibm.com/pc/register

Access IBM

Get started Registeting your IBM computer

ÕÕ Õ

You can view a list of IBM HelpCenter phone numbers at:

http://www.ibm.com/pc/support

Flash the latest levels of BIOS and diagnostics code.

You can download this code at:

http://www.ibm.com/pc/support

Yes

Problem solved?

Phone an

IBM HelpCenter

50 IntelliStation M Pro: User Guide

POST

When you turn on the computer, the Power On Self-Test (POST) performs a series of tests to check the operation of system components and some of the installed options.

If POST finishes without detecting any problems, the first window of your operating system or application program appears.

Notes:

1. If you have a user password set, you must type the password and press Enter,

when prompted, before the operating system will load.

2. A single problem might cause several error messages. When this occurs, work

to correct the cause of the first error message. After you correct the cause of the first error message, the other error messages usually will resolve the next time you run the test.

POST beep code descriptions

The possible types of beep codes are as follows:

Repeating long beeps

Indicate a memory error. Ensure that all RIMMs and C-RIMMs are correctly installed.

One long beep and two short beeps

Indicate a video error. The BIOS cannot initialize the video screen to display any additional information. Ensure that the video adapter is correctly installed.

Small computer system interface messages (some models)

The following table lists actions to take if you receive any error message.

Note: If your system does not have a SCSI hard disk drive, ignore any message

that indicates that the BIOS is not installed.

Chapter 6. Solving problems 51

You will get these messages only when running the SCSISelect Utility.

Table 2. SCSI messages

SCSI Messages Description

All One or more of the following might be causing the problem.

v A failing SCSI device (adapter or drive) v An improper SCSI configuration v Duplicate SCSI IDs in the same SCSI chain v An improperly installed SCSI terminator v A defective SCSI terminator v An improperly installed cable v A defective cable

Action: Verify that:

v The external SCSI devices are turned on. External SCSI devices must

be turned on before the computer.

v The cables for all external SCSI devices are connected correctly. v The last device in each SCSI chain is terminated properly. v The SCSI devices are configured correctly.

If the above items are correct, run the diagnostic programs to obtain additional information about the failing device. If the error remains or recurs, call for service.

Diagnostic programs and error messages

The system diagnostic programs are stored on the Device Driver and IBM Enhanced Diagnostics CD. These programs are the primary method of testing the major

components of your computer.

Diagnostic error messages indicate that a problem exists; they are not intended to be used to identify a failing part. Troubleshooting and servicing complex problems that are indicated by error messages should be performed by trained service personnel.

Sometimes the first error to occur causes additional errors. In this case, the computer displays more than one error message. Always follow the suggested action instructions for the first error message that appears.

The following sections contain the error codes that might be displayed in the detailed test log and summary log, when running the diagnostic programs.

The error code format is as follows:

fff-ttt-iii-date-cc-text message

where: fff is the three-digit function code that indicates the function being tested

when the error occurred. For example, function code 089 is for the microprocessor.

ttt is the three-digit failure code for the exact test failure. (These codes are for

trained service personnel and are described in the Hardware Maintenance Manual.)

52 IntelliStation M Pro: User Guide

iii is the three-digit device ID. (These codes are for trained service personnel

and are described in the Hardware Maintenance Manual.)

date is the date that the diagnostic test was run and the error recorded. cc are the check digits that are used to verify the validity of the information.

text message

is the diagnostic message that indicates the reason for the problem.

Text messages

The diagnostic text message format is as follows:

Function Name: Result (test specific string)

where:

Function Name

is the name of the function being tested when the error occurred. This corresponds to the function code (fff) given in the previous list.

Result can be one of the following:

Passed

Failed This result occurs when the diagnostic test discovers an error.

This result occurs when the diagnostic test completes without any errors.

User Aborted

This result occurs when you stop the diagnostic test before it is complete.

Not Applicable

This result occurs when you specify a diagnostic test for a device that is not present.

Aborted

This result occurs when the test could not proceed because of the system configuration.

Warning

This result occurs when a possible problem is reported during the diagnostic test, such as when a device that is to be tested is not installed.

Test Specific String

is additional information that is used to analyze the problem.

Starting the diagnostic programs

The IBM Enhanced Diagnostics programs will isolate problems from your computer hardware and software. The programs run independently of the operating system, and must be run either from a CD or diskette. This method of testing is generally used when other methods are not accessible or have not been successful in isolating a problem suspected to be hardware related.

A Device Driver and IBM Enhanced Diagnostics CD comes with your computer. You can also download the latest image of the diagnostics from http://www.ibm.com/pc/support on the World Wide Web.

Chapter 6. Solving problems 53

Using the Device Driver and IBM Enhanced Diagnostics CD

Be certain your computer will start up with the CD-ROM drive as the 1st Boot Device. If not, use the BIOS Setup Utility to change your 1st Boot Device. For information on how to use the BIOS Setup Utility, see Access IBM on your desktop, or refer to “Using the BIOS Setup Utility program” on page 23. Do the following to run Device Driver and IBM Enhanced Diagnostics CD:

1. Turn off your computer and any attached devices.

2. Insert the Device Drivers and Enhanced Diagnostics CD into the CD-ROM drive.

3. Turn on all attached devices; then, turn on your computer.

4. Follow the instructions on the screen.

5. When you finish running the IBM Enhanced Diagnostics and Utilities program,

exit the program and remove the CD from the drive.

6. If you used the BIOS Setup Utility to change the 1st Boot Device, restore it to

the original setting.

Creating an IBM Enhanced Diagnostics diskette

You can create an IBM Enhanced Diagnostics diskette one of two ways:

v download a program image from the World Wide Web v create a diskette from the Product Recovery Program

To create a startable Enhanced Diagnostics diskette from the World Wide Web:

1. Go to the following World Wide Web site: http://www.ibm.com/pc/support/

2. Download the diagnostics file for your computer to a hard disk drive directory

(not to a diskette).

3. Go to a DOS prompt and change to the directory where the file was

downloaded.

4. Insert a blank high-density diskette in diskette drive A.

5. Type in the following, and then press Enter: filename a: where filename is the

name of the file you downloaded from the Web.

The downloaded Web file is self-extracting and will be copied to the diskette. When the copy completes, store the diskette in a safe place.

To create an IBM Enhanced Diagnostics diskette from The Product Recovery Program:

1. Shut down the operating system and Restart the computer.

2. When the prompt, To start the Product Recovery Program, press F11

appears, press F11 quickly.

3. From the main menu, select System Utilities.

4. Select Create a diagnostic diskette.

Using the Enhanced diagnostics diskette

Do the following to start the IBM Enhanced Diagnostics diskette:

1. Turn off any attached devices and your computer.

2. Insert the IBM Enhanced Diagnostics diskette into the diskette drive.

3. Turn on all attached devices; then, turn on your computer.

4. Follow the instructions on the screen.

When the tests have completed, you can view the Test Log by selecting Utility from the top of the screen.

54 IntelliStation M Pro: User Guide

Viewing the test log

The test log records data about system failures and other pertinent information. The test log will not contain any information until after the diagnostic program has run.

Note: If you already are running the diagnostic program, begin with step 4.

Do the following to view the test log:

1. Insert the Enhanced Diagnostics diskette or the Device Drivers and IBM Enhanced

Diagnostics CD.

2. If the computer is on, shut down your operating system and restart the

computer.

3. If a user password is set, the system prompts you for it. Type in the correct

password; then, press Enter.

4. Run the appropriate diagnostics program and when the Diagnostic Programs

screen appears, select Utility.

5. Select View Test Log from the list that appears; then follow the instructions on

the screen.

6. You can save the test log to a file on a diskette or to your hard disk drive.

Note: The system maintains the test-log data while the system is turned on. When

you turn off the power to the computer, the test log is cleared.

Diagnostic error message tables

The following tables provide descriptions of the error messages that might be listed in the test log after you run the diagnostic programs.

Important

If diagnostic error messages are displayed that are not listed in the following tables, make sure that your system has the latest levels of BIOS and diagnostics installed.

Code Function Result Text message Action

001 Core system Failed Processor board, ECC Test Call for service.

System board 005 Video port Processor and system boards 011 Serial port Integrated serial port 014 Parallel port Integrated parallel port

Chapter 6. Solving problems 55

Code Function Result Text message Action

015 USB interface Aborted Can NOT test USB interface while it is in use.

Note: If you have a USB keyboard or mouse attached, you cannot run the diagnostic program for the USB interface.

Failed System board Call for service. 020 PCI interface Failed System board Call for service. 030 SCSI interface Failed SCSI adapter in slot n failed register/counter/

power test

(where n is the slot number of the failing adapter)

SCSI controller on system board failed register/counter/power test

175 System thermal Failed Fan # n

(where n is the number of the failing fan) Temperature sensed on processor board is out of

range 180 Status display Failed Any failure message Call for service. 201 System memory Failed RIMM is in location RIMM n

(where n is the number of the socket that contains

the failing RIMM)

Test setup error: Corrupt BIOS in ROM If your computer does

Test setup error: Corrupt DMI BIOS, information

in BIOS is not as expected

206 Diskette drive Failed Internal diskette drive bay Call for service. 215 CD-ROM Failed On system board. Call for service.

Aborted The CD-ROM drive is not present. Verify that the cables

217 Hard disk drive Failed BIOS drive # n (where n is the drive bay number) Call for service.

1. Turn off the

computer.

2. Replace the USB

keyboard and mouse with a standard keyboard and mouse.

3. Turn on the

computer.

4. Run the diagnostic

test again.

Refer to the information provided with the adapter for instructions.

If the problem persists, call for service.

Call for service.

Replace the indicated fan.

Call for service.

1. Reseat the failing

RIMM.

2. If the problem

remains, replace the RIMM.

If the problem persists, call for service.

not have the latest level BIOS installed, update the BIOS to the latest level.

If the problem persists, call for service.

are properly connected to the CD-ROM drive. If the problem persists, call for service.

56 IntelliStation M Pro: User Guide

Code Function Result Text message Action

264 Magnetic tape

drive

Aborted Test setup error: No tape drive found Check the cable and

power connections to the drive.

Refer to the information provided with the tape drive.

If the problem persists, call for service.

Failed The load/mount test failed for device n on

adapter m

Refer to the information provided with the tape drive.

(where n is the number of the device and m is the adapter number)

The self-diagnostic failed for device n on adapter

(where n is the number of the device and m is the adapter number)

If the problem persists, call for service. Note: The push button test is applicable only to SCSI tape drives that have a push button.

The unload/eject test failed for device non adapter

(where n is the number of the device and m is the adapter number)

The unload/eject push button test failed for device n on adapter m

(where n is the number of the device and m is the adapter number)

The Read/Write Self-diagnostic failed for device n on adapter m

Insert a new tape cartridge; then, run the diagnostic test again.

(where n is the number of the device and m is the adapter number)

Refer to the information that is provided with the tape drive.

If the problem persists, call for service.

301 Keyboard Failed On system-board keyboard test failed

1. Verify that the

keyboard cable is connected.

2. If the problem

remains, replace the keyboard cable.

If the problem persists, call for service.

302 Mouse Failed On system-board pointing device test failed. Replace the pointing

device. If the problem persists, call for service.

305 Video monitor Any message Refer to the information

that came with the monitor.

Chapter 6. Solving problems 57

Code Function Result Text message Action

405 Ethernet Failed In PCI slot n

(where n is the PCI slot number in which the

failing Ethernet adapter is installed)

On system board Call for service. 415 Analog/digital

modem

Not applicable

Failed Modem reset failed Replace the modem.

No modem was detected

PCI modem detected, but not enabled

Replace the Ethernet adapter in slot n.If the problem persists, call for service.

1. Verify that the

modem is properly attached to the system.

If the problem persists, call for service.

1. Change the

configuration to enable the modem.

2. If the problem

remains, replace the modem.

If the problem persists, call for service.

No dial tone detected

Other diagnostic programs

Your computer contains diagnostic programs designed specifically for the Windows operating environment. Because these diagnostics work with the operating system, they test hardware and analyze certain software components. These diagnostic programs are especially useful in isolating operating system and device driver problems.

If the problem persists, call for service.

1. Make sure that the

phone line attached to the modem has a dial tone. (Connect a phone to the line and listen, if necessary.) If there is no tone, have the phone line serviced.

2. If the problem

remains, replace the modem.

If the problem persists, call for service.

PC-Doctor for Windows

Do the following to use PC-Doctor for Windows:

1. On the Windows desktop, select Start→PC-Doctor. Follow the instructions on

the screen. Help is available online.

58 IntelliStation M Pro: User Guide

Troubleshooting charts

You can use the troubleshooting charts in this section to find solutions to problems that have definite symptoms.

Important

If diagnostic error messages are displayed that are not listed in the following tables, make sure that your system has the latest levels of BIOS and diagnostics installed.

See “Starting the diagnostic programs” on page 53 to test the computer. If you have run the diagnostic test programs or if running the tests does not detect the problem, call for service.

Look for the symptom in the left column of the chart. Instructions and probable solutions to the problem are in the right column. If you have just added new software or a new option and your system is not working, do the following before using the troubleshooting charts:

v Remove the software or device that you just added. v Run the diagnostic tests to determine if your system is running correctly. v Reinstall the new software or new device.

Table 3. Troubleshooting charts

Device Suggested action

CD-ROM drive Verify that:

1. The primary IDE channel is enabled in the BIOS Setup Utility program.

CD-ROM drive is not recognized.

2. All cables and jumpers are installed correctly.

3. The correct device driver is installed for the CD-ROM drive.

Diskette drive If there is a diskette in the drive, verify that:

Diskette drive in-use light stays on, or the system bypasses the diskette drive.

Expansion enclosure Verify that:

The SCSI expansion enclosure used to work, but does not work now.

Other devices Call for service.

Problems such as broken cover locks or indicator lights not working.

1. The diskette drive is enabled in the BIOS Setup Utility program.

2. The diskette is good and not damaged. (Try another diskette if you have one.)

3. The diskette contains the necessary files to start the computer.

4. Your software program is OK.

If the diskette drive in-use light stays on, or the system continues to bypass the diskette drive, call for service.

1. The cables for all external SCSI options are connected correctly.

2. The last option in each SCSI chain, or the end of the SCSI cable, is terminated

correctly.

3. Any external SCSI option is turned on. You must turn on an external SCSI

option before turning on the system.

For more information, see your SCSI and expansion enclosure documentation.

Chapter 6. Solving problems 59

Table 3. Troubleshooting charts (continued)

Device Suggested action

Intermittent problems Verify that:

1. All cables and cords are connected securely to the rear of the computer and

attached options.

2. When the system is turned on, air is flowing from the rear of the computer at

A problem occurs only occasionally and is difficult to detect.

Keyboard, mouse, or

pointing-device

All or some keys on the keyboard do not work.

The mouse or pointing device does not work.

Memory Verify that:

The amount of memory detected is less than the amount of memory installed.

Monitor Some IBM monitors have their own self-tests. If you suspect a problem with your

Testing the monitor.

The screen is blank. Verify that:

the fan grille. If there is no air flow, the fan is not working. This causes the computer to overheat and shut down.

3. Ensure that the SCSI bus and devices are configured correctly and that the last

external device in each SCSI chain is terminated correctly.

If the problem persists, call for service.

1. Make sure that the keyboard cable is properly connected to the computer.

2. Make sure that the computer and the monitor are turned on.

3. Try using another keyboard.

If the problem persists, call for service.

1. Verify that the mouse or pointing-device cable is securely connected and the

device drivers are installed correctly.

2. Try using another mouse or pointing device.

If the problem persists, call for service.

1. The memory modules are seated properly.

2. You have installed the correct type of memory.

3. All installed RIMMs are enabled. The computer might have automatically

disabled a RIMM bank when it detected a problem.

If the problem persists, call for service.

monitor, refer to the information that comes with the monitor for adjusting and testing instructions.

If the problem persists, call for service.

1. The computer power cord is plugged into the computer and a working

electrical outlet.

2. The monitor cables are connected properly.

3. The monitor is turned on and the brightness and contrast controls are adjusted

correctly.

If the problem persists, call for service. Only the cursor appears. Call for service. The monitor works when you

turn on the computer, but goes blank when you start some application programs.

Verify that:

1. The primary monitor cable is connected to the video port.

2. You installed the necessary device drivers for the applications.

If the problem persists, call for service.

60 IntelliStation M Pro: User Guide

Table 3. Troubleshooting charts (continued)

Device Suggested action

Wavy, unreadable, rolling, distorted screen, or screen jitter.

If the self-tests show the monitor is OK, consider the location of the monitor. Magnetic fields around other devices (such as transformers, appliances, fluorescent lights, and other monitors) can cause screen jitter or wavy, unreadable, rolling, or distorted screen images. If this happens, turn off the monitor. (Moving a color monitor while it is turned on might cause screen discoloration.) Then move the device and the monitor at least 305 mm (12 in.) apart. Turn on the monitor.

Notes:

1. To prevent diskette drive read/write errors, be sure the distance between

monitors and diskette drives is at least 76 mm (3 in.).

2. Non-IBM monitor cables might cause unpredictable problems.

3. An enhanced monitor cable with additional shielding is available for the 9521

and 9527 monitors. For information about the enhanced monitor cable, see your IBM reseller or IBM marketing representative.

If the problem persists, call for service.

Wrong characters appear on the

If the wrong language is displayed, update the BIOS with the correct language.

screen.

If the problem persists, call for service.

Option Verify that:

1. The option is designed for the computer. Refer to

http://www.ibm.com/pc/support for option compatibility information.

2. You followed the installation instructions that came with the option.

An IBM option that was just installed does not work.

3. The option is installed correctly.

4. You have not loosened any other installed options or cables.

5. You updated the configuration information in the BIOS Setup Utility program.

Whenever an option is changed, you might have to update the configuration.

An IBM option that used to work does not work now.

Parallel port Verify that:

A parallel device does not work.

Power Verify that:

The computer does not turn on.

If the problem persists, call for service. Verify that all of the option hardware and cable connections are secure.

If the option comes with its own test instructions, use those instructions to test the option.

If the failing option is a SCSI option, verify that:

1. The cables for all external SCSI options are connected correctly.

2. The last option in each SCSI chain, or the end of the SCSI cable, is terminated

correctly.

3. All external SCSI options are turned on. You must turn on external SCSI

options before turning on the computer.

If the problem persists, call for service.

1. The device is compatible with the computer.

2. The parallel port is enabled.

If the problem persists, call for service.

1. The power cables are properly connected to the computer.

2. The electrical outlet functions properly.

3. The type of memory installed is correct.

4. If you just installed an option, remove it, and restart the computer. If the

computer now turns on, you might have installed more options than the power supply supports.

If the problem persists, call for service.

Chapter 6. Solving problems 61

Table 3. Troubleshooting charts (continued)

Device Suggested action

Printer Verify that:

1. The printer is turned on and is online.

2. The printer signal cable is connected to the correct serial or parallel port on the

computer. Note: Non-IBM printer cables might cause unpredictable problems.

3. You have assigned the printer port correctly in your operating computer or

The printer does not work.

Serial port

A serial device does not work. Verify that:

Universal Serial Bus (USB)

ports

A USB device does not work.

application program.

4. You have assigned the printer port correctly using the BIOS Setup Utility

program.

5. You have run the tests described in the documentation that comes with your

printer.

If the problem persists, call for service.

1. The device is compatible with the computer.

2. Run the diagnostics for the serial port.

If the problem still exists, call for service.

Verify that:

1. You are not trying to use a USB device during POST, if you have a standard

(non-USB) keyboard attached to the keyboard port. Note: If a standard (non-USB) keyboard is attached to the keyboard port, then the USB is disabled and no USB device will work during POST.

2. The correct USB device driver is installed.

3. Your operating system USB devices.

If the problem persists, call for service.

62 IntelliStation M Pro: User Guide

Software error messages

These messages appear if a problem or conflict is detected by the application program, the operating computer, or both. Error messages for operating system and other software problems are typically text messages, but they also can be numeric codes. For information about these software error messages, see the information supplied with the operating system and application program.

Device Suggested action

Software To determine if problems are caused by the software, verify that:

1. Your computer has the minimum memory requirements needed to use the

software. For memory requirements, refer to the information that comes with the software. Note: If you have just installed an adapter or memory, you might have a memory address conflict.

2. The software is designed to operate on your computer.

3. Other software works on your computer.

Suspected software problem.

4. The software that you are using works on another computer.

If you received any error messages when using the software program, refer to the information that comes with the software for a description of the messages and solutions to the problem.

If the items above are correct and the problem remains, contact your place of purchase.

Troubleshooting the Ethernet controller

This section provides troubleshooting information for problems that might occur with the 10/100 Mbps Ethernet controller.

Network connection problems

If the Ethernet controller cannot connect to the network, check the following: v Make sure that the cable is installed correctly.

The network cable must be securely attached at all connections. If the cable is attached but the problem persists, try a different cable.

If you set the Ethernet controller to operate at 100 Mbps, you must use Category 5 cabling.

If you directly connect two workstations (without a hub), or if you are not using a hub with X ports, use a crossover cable.

Note: To determine whether a hub has an X port, check the port label. If the

label contains an X, the hub has an X port.

v Determine if the hub supports auto-negotiation. If not, try configuring the

integrated Ethernet controller manually to match the speed and duplex mode of the hub.

v Check the LAN activity light on the rear of the computer. The LAN activity light

illuminates when the Ethernet controller sends or receives data over the Ethernet network. If the LAN activity light is off, make sure that the hub and network are operating and that the correct device drivers are loaded.

v Make sure that you are using the correct device drivers, supplied with your

computer.

v Check for operating system-specific causes for the problem. v Make sure that the device drivers on the client and computer are using the same

protocol.

Chapter 6. Solving problems 63

v Test the Ethernet controller.

The way you test the Ethernet controller depends on which operating system you are using (see the Ethernet controller device driver README file).

Ethernet controller troubleshooting chart

You can use the following troubleshooting chart to find solutions to 10/100 Mbps Ethernet controller problems that have definite symptoms.

Table 4. Ethernet troubleshooting chart

Ethernet controller problem Suggested Action

The computer stops running when loading device drivers.

The LAN activity light does not light.

Data is incorrect. Check the following:

The Ethernet controller stopped working when another adapter was added to the computer.

The PCI BIOS IRQ settings are incorrect.

Check the following: v Determine if the IRQ setting assigned to the Ethernet controller is also assigned to

another device in the BIOS Setup Utility program. Although interrupt sharing is possible for PCI devices, some devices do not

function well when they share an interrupt with a dissimilar PCI device. Try changing the IRQ assigned to the Ethernet controller or the other device. For example, for NetWare Versions 3 and 4 it is recommended that disk controllers not share IRQ settings with LAN controllers.

v Make sure that you are using the most recent device driver available from the

World Wide Web.

v Run the network diagnostic program.

If the problem persists, call for service. Check the following:

v Make sure that you have loaded the network device drivers. v The network might be idle. Try sending data from this workstation. v Run diagnostics on the LEDs. v The function of this LED can be changed by device driver load parameters. If

necessary, remove any LED parameter settings when you load the device drivers.

v Make sure that you are using Category 5 cables when operating the computer at

100 Mbps.

v Make sure that the cables do not run close to noise-inducing sources like

fluorescent lights.

Check the following:

v Make sure that the cable is connected to the Ethernet controller. v Make sure that your PCI computer BIOS is current. v Reseat the adapter. v Determine if the IRQ setting assigned to the Ethernet adapter is also assigned to

another device in the BIOS Setup Utility program. Although interrupt sharing is possible for PCI devices, some devices do not

function well when they share an interrupt with a dissimilar PCI device. Try changing the IRQ assigned to the Ethernet adapter or the other device.

If the problem persists, call for service.

The Ethernet controller stopped working without apparent cause.

Check the following:

v Run diagnostics for the Ethernet controller. v Try a different connector on the hub. v Reinstall the device drivers. Refer to your operating system documentation and to

“Recovering or installing device drivers” on page 69 in this publication.

If the problem remains, call for service.

64 IntelliStation M Pro: User Guide

Ethernet controller messages

The integrated Ethernet controller might display messages from the following device drivers:

v Novell NetWare or IntraNetWare computer open data-link interface (ODI) v Network driver interface specification (NDIS) adapter for level 4.0 (Windows

NT)

Novell NetWare or IntraNetWare computer ODI driver teaming messages

This section provides explanations of the error messages for the Novell NetWare or IntraNetWare computer ODI driver, and suggested actions to resolve each problem.

Table 5. NetWare driver messages for the Ethernet controller

Message Description

Couldn’t allocate resources. Explanation: An unknown error has occurred when trying to allocate

needed resources for the AFT Module.

Action:

v Check the computer configuration. If the problem persists, contact your

network administrator.

v Verify that the Ethernet controller is enabled. If the Ethernet controller is

enabled, run the diagnostic programs.

AFT group for primary adapter in slot nnn already exists.

Explanation: An attempt was made to rebind an adapter already in an AFT group.

Action: Check the AFT slot numbers for existing AFT teams. If the problem persists, contact your network administrator

Error locating device control table (DCT) addresses in internal table. Make sure that you have loaded LAN drivers after loading AFT.NLM.

Insufficient number of arguments specified.

Duplicate slot numbers detected. Explanation: An attempt has been made to bind the same slot number more

’xxx’ is not supported for AFT team. Explanation: A bind command has been issued for adapters not supported

Primary and Secondary adapters do not match. AFT group is not created.

Explanation: The bind command was entered prior to loading the device driver. The device driver must be loaded after loading AFT.NLM, but before any bind command can be issued.

Action: Load the driver for the supported adapter and try loading the AFT module again. If the problem persists, contact your network administrator.

Explanation: The appropriate or expected number of parameters was not entered in a command.

Action: Check the parameters required for the given command. If the problem persists, contact your network administrator.

than once. Action: Check the slot numbers entered during the bind. Adapter slot

numbers must be valid and unique. If the problem persists, contact your network administrator.

by AFT.NLM. Action: Make sure that you attempt to bind only adapters supported by

AFT.NLM. Explanation: A bind command was entered for an adapter team that is a

combination of computer and client adapters. An AFT team must be a grouping of the same classification of adapter.

Action: Verify that all the adapters bound in a team are of the same classification.

Chapter 6. Solving problems 65

Table 5. NetWare driver messages for the Ethernet controller (continued)

Message Description

Requested number of Secondary cards are not found.

Failed to create AFT group. Make sure that the drivers for supported adapters are loaded, primary adapter is bound to protocols, and secondary adapter is not bound to any protocols.

Error identifying slot numbers for the specified board names.

Can’t unbind specified slot from AFT group. Make sure that the slot you specified is for the primary adapter in an AFT group.

LAN adapter at slot nnnn (Port 0xaa) failed to reset. Check the state of the adapter.

Explanation: The number of adapters specified in the bind command could not be located.

Action: Verify the numbers and slot locations of the adapters to be bound. If the problem persists, contact your network administrator.

Explanation: Binding of protocol failed. Protocol is either not bound to any adapter or is bound to more than one adapter in the group.

Action: Ensure that the protocol is bound to only adapter in an AFT team.

Explanation: The mapping between the board name entered and the slot

number for an adapter could not be established. Action: Check the board name for the adapter before issuing the bind

command. If the problem persists, contact your network administrator Explanation: The number entered in the unbind command was not the

primary adapter in an AFT group. Action: Reissue the unbind command and specify the slot number for the

primary adapter

Explanation: The adapter that you specified could not be initialized. Action:

1. Load the driver for the supported adapter.

2. Check that the adapter is seated properly in the slot and try loading the

AFT module again.

If the problem persists, contact your network administrator.

AFT is not supported on this version of NetWare.

Failed to allocate resources tags. Explanation: An unknown error has occurred when trying to allocate

Please unload all LAN drivers before unloading AFT.NLM.

Explanation: The NetWare on your computer is not a version supported by AFT.

Action: Load and bind AFT only on supported versions of NetWare (currently version 4.11 and above).

needed resources for the AFT module. Action: Check computer configuration. If the problem persists, contact your

network administrator. Explanation: An attempt was made to unload the AFT.NLM module before

unloading the adapter driver.

Action: Unload the adapter driver before unloading the AFT module.

66 IntelliStation M Pro: User Guide

NDIS 4.0 (Windows NT and 2000) driver messages

This section contains the error messages for the NDIS 4.0 drivers. The explanation and recommended action are included with each message.

Table 6. NDIS (Windows NT or Windows 2000) driver messages for the Ethernet controller

Error code (hex) Description 0x00 Explanation: The driver could not register the specified interrupt.

Action: Contact your network administrator.

0x01 Explanation: One of the PCI cards did not get the required resources.

Action: Contact your network administrator.

0x02 Explanation: Bad node address (multicast address).

Action: Make sure the locally administered address is valid, if one is specified. The address can

not be a multicast address.

0x03 Explanation: Failed self-test.

Action: Make sure a cable is attached to the Ethernet connector. If the problem persists, call for service.

0x0D Explanation: Could not allocate enough memory for transmit queues.

Action:

1. From the Windows NT desktop, select Start→Control Panel→Networks→Adapters.

2. Select your IBM Ethernet adapter from the list.

3. Select Properties→Advanced.

4. Lower the resource values that apply to the transmit queue.

0x0E Explanation: Could not allocate enough memory for receive queue.

Action:

1. From the Windows NT desktop, select Start →Control Panel→Networks→Adapters.

2. Select your IBM Ethernet adapter from the list.

3. Select Properties→Advanced.

4. Lower the resource values that apply to the receive queue.

0x0F Explanation: Could not allocate enough memory for other structures.

Action:

1. From the Windows NT desktop, select Start→Control Panel→Networks→Adapters.

2. Select your IBM Ethernet adapter from the list.

3. Select Properties→Advanced.

4. Lower the value for the resource named in the message.

0x10 Explanation: Did not find any Ethernet controllers.

Action: Contact your network administrator.

0x11 Explanation: Multiple Ethernet controllers found, but none matched the required ID.

Action: Contact your network administrator.

0x13 Explanation: Did not find any Ethernet controllers that matched the required subven/subdev.

Action: Contact your network administrator.

0x16 Explanation: Single adapter found, but multiple instances tried to load.

Action: Contact your network administrator.

Chapter 6. Solving problems 67

Table 6. NDIS (Windows NT or Windows 2000) driver messages for the Ethernet controller (continued)

Error code (hex) Description 0x17 Explanation: Slot parameter not specified in the registry.

Action: Call for service.

All other 4-character hexadecimal codes

Action: Call for service.

Ethernet teaming messages

This section displays the messages associated with Ethernet teaming.

Table 7. NDIS (Windows NT or Windows 2000) driver teaming messages for the Ethernet controller

Event ID Type Description

01 Error Explanation: Team Name and physical adapter name are the same. This

is an invalid configuration. Action: Reconfigure the adapter team by double-clicking the PROSet icon

in the control panel.

02 Error Explanation: Unable to allocate required resources.

Action: Free some memory resources and restart.

03 Error Explanation: Unable to read required registry parameters.

Action: Reconfigure the adapter team by double-clicking the PROSet icon in the control panel.

04 Error Explanation: Unable to bind to physical adapter.

Action: Reconfigure the adapter team by double-clicking the PROSet icon in the control panel.

05 Error Explanation: Unable to initialize an adapter team.

Action: Reconfigure the adapter team by double-clicking the PROSet icon in the control panel.

06 Informational Explanation: Team nn. Primary adapter is initialized.

Action: None.

07 Informational Explanation: Team nn. Secondary adapter is initialized.

Action: None.

08 Informational Explanation: Team nn. Virtual adapter or Team is initialized.

Action: None.

09 Informational Explanation: Team nn. Primary adapter is switching over.

Action: None.

10 Warning Explanation: Team nn. Adapter link down.

Action: Make sure the adapter is functioning properly.

11 Informational Explanation: Team nn. Secondary adapter took over.

68 IntelliStation M Pro: User Guide

Action: None.

Table 7. NDIS (Windows NT or Windows 2000) driver teaming messages for the Ethernet controller (continued)

Event ID Type Description 12 Warning Explanation: Team nn. Secondary adapter is deactivated from the Team.

Action: Make sure the secondary adapter is functioning properly and that

the adapter cable is securely connected to the LAN.

13 Informational Explanation: Team nn. Secondary adapter has rejoined the Team.

Action: None.

14 Informational Explanation: Team nn. Secondary adapter link is working.

Action: None.

15 Error Explanation: Team nn. The last adapter has lost its link. Network

connection has been lost. Action: Shut down the computer and replace the adapters; then, restart

the computer to reestablish the connection.

16 Informational Explanation: Team nn. An adapter has reestablished the link. Network

connection has been restored. Action: None.

17 Informational Explanation: Team nn. Preferred primary adapter has been detected.

Action: None.

18 Informational Explanation: Team nn. Preferred secondary adapter has been detected.

Action: None.

19 Informational Explanation: Team nn. Preferred primary adapter took over.

Action: None.

20 Informational Explanation: Team nn. Preferred secondary adapter took over.

Action: None.

21 Warning Explanation: Team nn. Primary adapter does not sense any Probes.

Possible reason: partitioned Team. Action: Make sure the cables of the adapter team are connected to the

same LAN segment. Reconfigure the team if necessary.

Recovering your operating system and preinstalled software

This section contains instructions for recovering BIOS, device drivers, operating system, and other support software.

Notes:

1. The Product Recovery Program is provided on the computer hard disk drive to

assist with software recovery.

2. The recovery process replaces all information stored on the C:\ drive. If

possible, back up your data files before starting this process.

Recovering or installing device drivers

Restoring the factory-preinstalled device drivers is part of the Product Recovery program, and the Device Drivers and IBM Enhanced Diagnostics CD.

Chapter 6. Solving problems 69

On some IBM computers, device drivers are located in the C:\IBMTOOLS\DRIVERS directory. Other device drivers are on the software media that come with individual devices.

Notes:

1. Before you can recover or install device drivers, your operating system must be

installed on your computer.

2. Before you start recovering or installing device drivers, make sure you have the

documentation and software media for the device.

3. Device drivers for IBM devices and the instructions to install them

(README.TXT) are located on the Device Drivers and IBM Enhanced Diagnostics CD and in the C:\IBMTOOLS\DRIVERS directory.

4. The latest device drivers are also available on the World Wide Web at

http://www.ibm.com/pc/support.

Recovering the operating system

Your IBM computer has the Product Recovery program on a hidden partition of the hard disk drive.

Performing a partial or full recovery

Attention

The Product Recovery program will erase all files on the C drive only. A full recovery will restore the operating system, device drivers, and applications. A partial recovery will restore your operating system and device drivers without

restoring applications.

Important

If you are recovering your operating system from a Product Recovery CD and you have more than one CD, always start with Product Recovery CD 1.

Do the following to recover the operating system:

1. If you are recovering your software using a Product Recovery CD, insert the CD

into the CD-ROM drive and continue at the next step. If you are using the Product Recovery Program on the hard disk drive, continue at the next step.

2. If possible, shut down your operating system normally.

3. If your computer is still on, turn it off.

Note: If the computer will not turn off after you hold down the power button

for at least four seconds, unplug the power cord and wait a few seconds before reconnecting it.

4. Turn on your computer. Wait for the prompt:

To start the Product Recovery program, press F11.

Quickly press F11; the prompt displays for only a few seconds. Wait for the program menu.

If you are unable to see the DOS command prompt or the F11 prompt, See “Using the Recovery Repair diskette” on page 71

70 IntelliStation M Pro: User Guide

5. You might have a choice of operating systems to recover. Select the operating

system you want.

6. Select the recovery options you want and follow the instructions on the screen.

7. When recovery is complete, exit the program. If necessary, remove the CD from

the CD-ROM drive.

8. Restart the computer.

Note: If you recover Windows NT Workstation, the hard disk must be partitioned

before all hard disk drive space is available. For information on how to partition the remainder of your hard disk, go to Access IBM.

Using the Recovery Repair diskette

In some circumstances, files on your hard disk might become unusable so that you do not see the F11 prompt when you start up your computer. Using the following procedure, you will be able to access the Product Recovery Program on the hard disk drive.

1. Turn off your computer and insert the Recovery Repair diskette.

2. Turn on your computer and follow the directions on the screen.

Using ConfigSafe

Before making any changes to your computer configuration, use ConfigSafe to take a snapshot of your current operating system configuration. ConfigSafe automatically takes a snapshot of your operating system configuration the first time you start your computer. ConfigSafe can be used as a troubleshooting tool, especially if problems occur after installing a new application or option. ConfigSafe can take regular snapshots on a regular schedule of your choosing of the computer configuration. You can use the snapshot feature to restore configuration settings.

If you need assistance from an IBM technical support representative, use ConfigSafe to generate a report about recent changes in your configuration before you call the IBM HelpCenter the information in this report to help you.

To use ConfigSafe, do the following:

1. From the Windows desktop, press Start -->ConfigSafe-->ConfigSafe.

2. Follow the instructions on the screen.

3. When finished, exit ConfigSafe.

. The IBM technical support representative will use

ConfigSafe save our system (SOS) feature

ConfigSafe has an SOS feature that can be used in DOS if your Windows desktop becomes unusable. Do the following to use the SOS feature of ConfigSafe:

1. Access a DOS command prompt.

2. At the command prompt, type cd/cfgsafe

3. Press Enter.

4. Type sos

5. Press Enter.

6. Select the most recent configuration dated before the start of the problem. Press

Enter.

7. Restart the computer.

Chapter 6. Solving problems 71

Note: If the problem does not resolve, repeat these steps selecting a different saved

configuration. If the problem cannot be solved with a saved configuration, see “Chapter 7. Getting help, information, and service” on page 75.

ConfigSafe has an online Help system. Look for the pull-down menu for online Help at the top of the screen.

Erasing a lost or forgotten password (clearing CMOS)

This section applies to lost or forgotten passwords. For more information about lost or forgotten passwords, see Access IBM.

To erase a forgotten password:

1. Turn off the computer and all attached devices.

2. Unplug the power cord.

3. Remove the cover. See “Removing the side cover” on page 30.

4. See the illustration below for the CMOS jumper location.

5. Move the jumper from the standard position on pins 1 and 2 to the

maintenance, or configure position (pins 2 and 3).

6. Replace the cover and connecting the power cord. See “Replacing the cover”

on page 43 and “Connecting computer cables” on page 9.

7. Once you restart the computer, the BIOS Setup Utility screen is displayed.

8. In the maintenance screen, you can clear CMOS settings.

9. Press Esc.

10. Select Exit from the menu.

11. Select Exit Saving Changes.

12. Follow the directions on the screen.

Note: You must remove the cover again to place the jumper to the normal setting.

Recovering from a POST/BIOS update failure

If power to your computer is interrupted while POST/BIOS is being updated (flash update), your computer might not restart correctly. If this happens, perform the following procedure to recover:

1. Using another computer, open the config.sys file on the BIOS flash diskette,

with a text editor.

2. Find the line:

CMOS jumper (J8C2)

72 IntelliStation M Pro: User Guide

shell = flash2.exe

3. Change this line to:

shell = flash2.exe /U

4. Save this file to the diskette. Now you can use this BIOS flash diskette to

update your computer.

5. Turn off your computer and all attached devices, such as printers, monitors,

and external drives.

6. Unplug all power cords from electrical outlets, and remove the cover. See

“Removing the side cover” on page 30.

7. Locate the CMOS jumper on the system board, removing any adapters that

impede access to the jumper. See the system board label inside your computer for the location of the jumper. See also the illustration in “Erasing a lost or forgotten password (clearing CMOS)” on page 72.

8. Remove the jumper from the system board.

9. Replace the cover. See “Replacing the cover” on page 43. Reconnect the power

cords for the computer and monitor to electrical outlets.

10. Insert the BIOS update (flash) diskette into drive A, and turn on the computer

and monitor.

11. After the update session is completed, remove the diskette from the diskette

drive, and turn off the computer and monitor.

12. Unplug the power cords from electrical outlets.

13. Unplug all power cords from electrical outlets, and remove the cover. See

“Removing the side cover” on page 30.

14. Remove any adapters that impede access the BIOS Configuration jumper.

15. Replace the Clear CMOS/Recovery jumper to its original position.

16. Replace any adapters that were removed.

17. Replace the cover, see “Replacing the cover” on page 43, and reconnect all

cables that were disconnected.

18. Turn on the computer to restart the operating system.

19. Restore the config.sys file on the diskette back to:

shell = flash2.exe

Replacing the battery

When replacing the battery, you must replace it with a lithium battery of the same type from the same manufacturer. To avoid possible danger, read and follow the information in “Lithium battery notice” on page viii.

To order replacement batteries, call 1-800-772-2227 within the United States, and 1-800-465-7999 or 1-800-465-6666 within Canada. Outside the U.S. and Canada, call your IBM reseller or IBM marketing representative.

Note: After you replace the battery, you must reconfigure your system and reset

the system date and time.

Do the following to replace the battery:

1. Follow any special handling and installation instructions supplied with the

replacement battery.

2. Turn off the computer and all attached devices. Disconnect all external cables

and power cords; then remove the computer cover.

3. Do the following to remove the battery:

Chapter 6. Solving problems 73

a. Use one finger to lift the battery clip over the battery. b. Use one finger to slightly slide the battery out from its socket. The spring

mechanism will push the battery out toward you as you slide it from the socket.

c. Use your thumb and index finger to pull the battery from under the battery

clip.

d. Ensure that the battery clip is touching the base of the battery socket by

pressing gently on the clip.

4. Do the following to insert the new battery: a. Tilt the battery so that you can insert it into the socket under the battery

clip.

b. As you slide it under the battery clip, press the battery down into the

socket.

5. Replace the cover and connect the cables.

6. Turn on the system.

7. Start the BIOS Setup Utility program and set configuration parameters.

v Set the system date and time. v Set passwords if necessary. v Save the configuration.

74 IntelliStation M Pro: User Guide

Chapter 7. Getting help, information, and service

If you need help, service, technical assistance, or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This section contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.

Getting information

Information about your IBM computer and preinstalled software, if any, is available in the documentation that comes with your computer. That documentation includes printed books, online books, README files, and help files. In addition, information about IBM products is available on the World Wide Web and through the IBM Automated Fax System.

Using the World Wide Web

On the World Wide Web, the IBM Web site has up-to-date information about IBM Personal Computer products and support. The address for the IBM Personal Computing home page is http://www.ibm.com/pc.

You can find support information for your IBM products, including supported options, at http://www.ibm.com/pc/support.

If you select Profile from the support page, you can create a customized support page that is specific to your hardware, complete with Frequently Asked Questions, Parts Information, Technical Hints and Tips, and Downloadable Files. In addition, you can choose to receive e-mail notifications whenever new information becomes available about your registered products.

You also can order publications through the IBM Publications Ordering System at http://www.elink.ibmlink.ibm.com/public/applications/publications/cgibin/pbi.cgi.

Getting information by fax

If you have a touch-tone telephone and access to a fax machine, in the U.S. and Canada you can receive by fax marketing and technical information on many topics, including hardware, operating systems, and local area networks (LANs).

You can call the IBM Automated Fax System 24 hours a day, 7 days a week. Follow the recorded instructions, and the requested information will be sent to your fax machine. In the U.S. and Canada, to access the IBM Automated Fax System, call 1-800-426-3395.

Getting help and service

If you have a problem with your computer, you will find a wide variety of sources available to help you.

Using the documentation and diagnostic programs

Many computer problems can be solved without outside assistance. If you experience a problem with your computer, the first place to start is the

troubleshooting information of your computer documentation. If you suspect a software problem, see the documentation, including README files and online help, that comes with the operating system or application program.

Most IBM computers and servers come with a set of diagnostic programs that you can use to help you identify hardware problems. See the troubleshooting information of your computer documentation for instructions on using the diagnostic programs.

The troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software. IBM maintains pages on the World Wide Web where you can get the latest technical information and download device drivers and updates. To access these pages, go to http://www.ibm.com/pc/support/ and follow the instructions.

Calling for service

If you have tried to correct the problem yourself and still need help, during the warranty period, you can get help and information by telephone through the IBM PC HelpCenter. The following services are available during the warranty period:

v Problem determination - Trained personnel are available to assist you with

determining if you have a hardware problem and deciding what action is necessary to fix the problem.

v IBM hardware repair - If the problem is determined to be caused by IBM

hardware under warranty, trained service personnel are available to provide the applicable level of service.

v Engineering change management - Occasionally, there might be changes that are

required after a product has been sold. IBM or your reseller, if authorized by IBM, will make selected Engineering Changes (ECs) available that apply to your hardware.

The following items are not covered: v Replacement or use of non-IBM parts or nonwarranted IBM parts

Note: All warranted parts contain a 7-character identification in the format IBM

FRU XXXXXXX.

v Identification of software problem sources v Configuration of BIOS as part of an installation or upgrade v Changes, modifications, or upgrades to device drivers v Installation and maintenance of network operating systems (NOS) v Installation and maintenance of application programs

Refer to your IBM hardware warranty for a full explanation of IBM warranty terms. Be sure to retain your proof of purchase to obtain warranty service.

In the U.S. and Canada, these services are available 24 hours a day, 7 days a week. In the U.K., these services are available Monday through Friday, from 9:00 a.m. to 6:00 p.m.

Note: Response time will vary depending on the number and complexity of

incoming calls.

If possible, be at your computer when you call. Please have the following information ready:

v Machine Type and Model v Serial numbers of your IBM hardware products

76 IntelliStation M Pro: User Guide

v Description of the problem v Exact wording of any error messages v Hardware and software configuration information

Phone numbers are subject to change without notice. For the most up-to-date phone numbers, go to http://www.ibm.com/pc/support/ and click HelpCenter

Phone List.

Country Telephone number

Austria Ísterreich 01-54658-5060 Belgium - Dutch Belgie 02-210 9820 Belgium - French Belgique 02-210 9800 Canada Toronto only 416-383-3344 Canada Canada - all other 1-800-565-3344 Denmark Danmark 35 25 02 91 Finland Suomi 09-22 931 840 France France 02 38 55 74 50 Germany Deutschland 069-6654 9040 Ireland Ireland 01-815 9200 Italy Italia 02-4827 5040 Luxembourg Luxembourg 298-977 5063 Netherlands Nederland 020-504 0501 Norway Norge 23053240 Portugal Portugal 21-791 51 47 Spain España 91-662 49 16 Sweden Sverige 08-751 52 27 Switzerland Schweiz/Suisse/Svizzera 0848-80-52-52 United Kingdom United Kingdom 01475-555 055 U.S.A. and Puerto Rico U.S.A. and Puerto Rico 1-800-772-2227

In all other countries, contact your IBM reseller or IBM marketing representative.

Other services

IBM Update Connector is a remote communication tool that you can use with some IBM computers to communicate with the HelpCenter. Update Connector enables you to receive and download updates for some of the software that might come with your computer.

With some computer models, you can register for International Warranty Service. If you travel with your computer or need to move it to another country, you might be able to receive an International Warranty Service Certificate that is honored virtually worldwide, wherever IBM or IBM resellers sell and service IBM products.

For more information or to register for International Warranty Service:

v In the U.S. or Canada, call 1-800-497-7426. v In Europe, call 44-1475-893638 (Greenock, U.K.). v In Australia and New Zealand, call 61-2-9354-4171. v In all other countries, contact your IBM reseller or IBM marketing representative.

Chapter 7. Getting help, information, and service 77

IBM Integrated Technology Services offers a broad range of information technology support, implementation, and management services. For more information about these services, refer to the Integrated Technology Services Web site at http://www.ibm.com/services/its/.

For technical assistance with the installation of, or questions related to, Service Packs for your preinstalled Microsoft Windows product, refer to the Microsoft Product Support Services Web site at http://support.microsoft.com/directory/, or you can contact the IBM HelpCenter. Some fees might apply.

Purchasing additional services

During and after the warranty period, you can purchase additional services, such as support for IBM and non-IBM hardware, operating systems, and application programs; network setup and configuration; upgraded or extended hardware repair services; and custom installations. Service availability and service name might vary by country.

For more information about these services, see the online information.

Ordering replacement Product Recovery Program CDs

For the most recent information on ordering a replacement Product Recovery CD for your computer, see the IBM personal computing support Web page at http://www.ibm.com/pc/support.

78 IntelliStation M Pro: User Guide

Appendix A. Caring for your computer

This chapter provides information to help maintain your computer on a day-to-day basis to ensure proper computer operation.

Taking care of your computer

This section provides guidelines for the proper handling and care of your computer.

Basics

Here are some basic points about keeping your computer functioning properly: v Keep your computer in a clean, dry environment. Make sure it rests on a flat,

sturdy surface.

v Do not place items on top of the monitor or cover any of the vents in the

monitor or computer. These vents provide air flow to keep your computer from overheating.

v Keep food and drinks away from all parts of your computer. Food particles and

spills might make the keyboard and mouse sticky and unusable.

v Do not get the power switches or other controls wet. Moisture can damage these

parts and cause an electrical hazard.

v Always disconnect a power cord by grasping the plug, not the cord.

Cleaning your computer

It is a good practice to clean your computer periodically to protect the surfaces and ensure trouble-free operation.

Caution

Be certain to turn off the computer and monitor power switches before cleaning the computer and monitor screen.

Computer and keyboard

Use only mild cleaning solutions and a damp cloth to clean the painted surfaces of the computer.

Monitor screen

Do not use abrasive cleaners when cleaning the surface of the monitor screen. The screen surface is easily scratched, so avoid touching it with pens, pencil points, and erasers.

To clean the screen surface, wipe it gently with a soft, dry cloth, or blow on the screen to remove grit and other loose particles. Then use a soft cloth moistened with a nonabrasive liquid glass cleaner.

Mouse

If the pointer on the screen does not move smoothly with the mouse, you might need to clean the mouse.

To clean your mouse:

1. Turn off the computer.

2. Disconnect the mouse cable from the computer.

3. Turn the mouse upside down. Unlock the retainer on the bottom of the mouse

by turning the retainer ring to the unlocked position.

4. Turn the mouse right-side up, and the retainer and ball will drop out.

5. Wash the ball in warm, soapy water and dry it well.

6. Using a damp cloth, wipe the outside of the mouse and the retainer. Be sure to

wipe the rollers inside the mouse.

7. Insert the ball and retainer. Lock the retainer by turning the ringto the locked position.

8. Reconnect the mouse cable to the computer.

Cleaning tape drives

To ensure proper operation of a tape backup drive, use a dry process cleaning cartridge to clean the tape head two hours after you first use a new data cartridge. Clean the tape head once a month, or after each eight hours of continuous read/write operations, whichever occurs first. For complete details about the tape backup drive, refer to the doumentation that comes with your tape drive option.

Moving your computer

Take the following precautions before moving your computer.

1. Back up all files and data from the hard disk. Operating systems can vary in the way they perform backup procedures. Refer

to your operating system documentation for information about software backup.

2. Remove all media (diskettes, compact discs, tapes, and so on) from the drives.

3. Turn off the computer and all attached devices. Your hard disk drive

automatically parks the read/write heads in a nondata area. This process prevents damage to the hard disk.

4. Unplug the power cords from electrical outlets.

5. Note where you have attached your cables to the rear of the computer; then

remove them.

80 IntelliStation M Pro: User Guide

6. If you saved the original shipping cartons and packing materials, use them to

pack the units. If you are using different cartons, cushion the units to avoid damage.

Appendix A. Caring for your computer 81

82 IntelliStation M Pro: User Guide

Appendix B. Computer records

This appendix contains forms for recording information about your computer, which can be helpful if you decide to install additional hardware, or if you ever need to have a your computer serviced.

Serial numbers and keys

Record and retain the following information.

Product Name IntelliStation M Pro Model/Type (M/T) Serial Number (S/N) Key manufacturer address, phone

number and key code number

The model and type (M/T) numbers and the serial number (S/N) are located on a label near the bottom front bezel of your computer.

84 IntelliStation M Pro: User Guide

Appendix C. Viewing the license agreement

The IBM International License Agreement for Non-Warranted Programs is viewable through Access IBM. Use of your computer signifies acceptance of this agreement. To view the license agreement, do the following:

1. Double-click the Access IBM icon.

2. In the Access IBM window, select Solve problems.

3. Click IBM International License Agreement.

86 IntelliStation M Pro: User Guide

Appendix D. Product warranties and notices

This chapter contains warranty and emission notices. It also contains trademarks and general-information notices.

Warranty Statements

The warranty statements consist of two parts: Part 1 and Part 2. Part 1 varies by country. Part 2 is the same for all countries. Be sure to read both the Part 1 that applies to your country and Part 2.

v United States, Puerto Rico, and Canada (Z125-4753-05 11/97)

(“IBM Statement of Limited Warranty for United States, Puerto Rico, and Canada (Part 1 - General Terms)”)

v Worldwide except Canada, Puerto Rico, Turkey, and United States

(Z125-5697-01 11/97)

(“IBM Statement of Warranty Worldwide except Canada, Puerto Rico, Turkey, United States (Part 1 – General Terms)” on page 90)

v Worldwide Country-Unique Terms

(“Part2-Worldwide Country-Unique Terms” on page 92)

IBM Statement of Limited Warranty for United States, Puerto Rico, and Canada (Part 1 - General Terms)

This Statement of Limited Warranty includes Part 1 - General Terms and Part 2 Country-unique Terms. The terms of Part 2 may replace or modify those of Part 1. The warranties provided by IBM in this Statement of Limited Warranty apply only to Machines you purchase for your use, and not for resale, from IBM or your reseller. The term ″Machine″ means an IBM machine, its features, conversions, upgrades, elements, or accessories, or any combination of them. The term ″Machine″ does not include any software programs, whether pre-loaded with the Machine, installed subsequently or otherwise. Unless IBM specifies otherwise, the following warranties apply only in the country where you acquire the Machine. Nothing in this Statement of Warranty affects any statutory rights of consumers that cannot be waived or limited by contract. If you have any questions, contact IBM or your reseller.

Machine - IntelliStation M Pro Type 6849

Warranty Period* - Three Years

*Contact your place of purchase for warranty service information. Some IBM Machines are eligible for On-site warranty service depending on the country where service is performed.

The IBM Warranty for Machines IBM warrants that each Machine 1) is free from defects in materials and workmanship and 2) conforms to IBM’s Official Published Specifications. The warranty period for a Machine is a specified, fixed period commencing on its Date of Installation. The date on your sales receipt is the Date of Installation, unless IBM or your reseller informs you otherwise.

During the warranty period IBM or your reseller, if approved by IBM to provide warranty service, will provide repair and exchange service for the Machine,

without charge, under the type of service designated for the Machine and will manage and install engineering changes that apply to the Machine.

If a Machine does not function as warranted during the warranty period, and IBM or your reseller are unable to either 1) make it do so or 2) replace it with one that is at least functionally equivalent, you may return it to your place of purchase and your money will be refunded. The replacement may not be new, but will be in good working order.

Extent of Warranty The warranty does not cover the repair or exchange of a Machine resulting from misuse, accident, modification, unsuitable physical or operating environment, improper maintenance by you, or failure caused by a product for which IBM is not responsible. The warranty is voided by removal or alteration of Machine or parts identification labels.

THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF EXPRESS OR IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. IN THAT EVENT, SUCH WARRANTIES ARE LIMITED IN DURATION TO THE WARRANTY PERIOD. NO WARRANTIES APPLY AFTER THAT PERIOD.

Items Not Covered by Warranty IBM does not warrant uninterrupted or error-free

operation of a Machine.

Unless specified otherwise, IBM provides non-IBM machines WITHOUT

WARRANTIES OF ANY KIND.

Any technical or other support provided for a Machine under warranty, such as assistance via telephone with ″how-to″ questions and those regarding Machine set-up and installation, will be provided WITHOUT WARRANTIES OF ANY

KIND.

Warranty Service To obtain warranty service for the Machine, contact your reseller

or IBM. In the United States, call IBM at 1-800-772-2227. In Canada, call IBM at 1-800-565-3344. You may be required to present proof of purchase.

IBM or your reseller provides certain types of repair and exchange service, either at your location or at a service center, to keep Machines in, or restore them to, conformance with their Specifications. IBM or your reseller will inform you of the available types of service for a Machine based on its country of installation. IBM may repair the failing Machine or exchange it at its discretion.

When warranty service involves the exchange of a Machine or part, the item IBM or your reseller replaces becomes its property and the replacement becomes yours. You represent that all removed items are genuine and unaltered. The replacement may not be new, but will be in good working order and at least functionally equivalent to the item replaced. The replacement assumes the warranty service status of the replaced item.

88 IntelliStation M Pro: User Guide

IBM IntelliStation M Pro, IntelliStation M Pro 6849 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual