Thank you for buying an IBM
IntelliStation E Pro computer.
Thiscontains
information for setting up,
installing options, and preparing
to run applications for your
computer. This book also
contains information for every
day use, and solving problems.
You can find the most current
information about your
computer on the IBM Web site at:
http://www.ibm.com/pc/support
User’s Guide
User’s Guide
®
Type 6849
IntelliStation M Pro
Go to the Solving Problems
chapter
Start the computer
Complete the setup
program
Set up the computer
Did the computer
start correctly?
Do you plan to use
Windows 2000?
Do you plan to use
Windows NT?
Install another
operating system
Yes
Yes
No
NoNo
System is ready to use.
• Clickon your
desktop and register your computer
• Install options and applications
Access IBM
Restart the computer,
and when prompted,
press F11. Follow the
online instructions.
Important
Before using this Guide and the product it supports, be sure to read the information in “Safety Information” on page vii.
Power cord notice .................................100
Contentsv
Index ....................................103
vi
IntelliStation M Pro: User Guide
Safety Information
DANGER
Electrical current from power, telephone, and communication cables is
hazardous.
To avoid a shock hazard:
v Do not connect or disconnect any cables or perform installation, maintenance,
or reconfiguration of this product during an electrical storm.
v Connect all power cords to a properly wired and grounded electrical outlet.
v Connect to properly wired outlets any equipment that will be attached to this
product.
v When possible, use one hand only to connect or disconnect signal cables.
v Never turn on any equipment when there is evidence of fire, water, or
structural damage.
v Disconnect the attached power cords, telecommunications systems, networks,
and modems before you open the device covers, unless instructed otherwise
in the installation and configuration procedures.
v Connect and disconnect cables as described in the following table when
installing, moving, or opening covers on this product or attached devices.
To connect:
1. Turn everything OFF.
2. First, attach all cables to devices.
3. Attach signal cables to connectors.
4. Attach power cords to outlet.
5. Turn device ON.
To disconnect:
1. Turn everything OFF.
2. First, remove power cords from outlet.
3. Remove signal cables from connectors.
4. Remove all cables from devices.
DANGER
Le courant électrique provenant de l’alimentation, du téléphone et des câbles de
transmission peut présenter un danger.
Pour éviter tout risque de choc électrique :
v Ne manipulez aucun câble et n’effectuez aucune opération d’installation,
d’entretien ou de reconfiguration de ce produit au cours d’un orage.
v Branchez tous les cordons d’alimentation sur un socle de prise de courant
correctement câblé et mis à la terre.
v Branchez sur des socles de prise de courant correctement câblés tout
équipement connecté à ce produit.
v Lorsque cela est possible, n’utilisez qu’une seule main pour connecter ou
déconnecter les câbles d’interface.;
v Ne mettez jamais un équipement sous tension en cas d’incendie ou
d’inondation, ou en présence de dommages matériels.
v Avant de retirer les carters de l’unité, mettez celle-ci hors tension et
déconnectez ses cordons d’alimentation, ainsi que les câbles qui la relient aux
réseaux, aux systèmes de té lécommunication et aux modems (sauf instruction
contraire mentionnée dans les procédures d’installation et de configuration).
v Lorsque vous installez, que vous déplacez, ou que vous manipulez le présent
produit ou des périphériques qui lui sont raccordés, reportez-vous aux
instructions ci-dessous pour connecter et déconnecter les différents cordons.
1. Mettez les unités hors tension.
2. Commencez par brancher tous les
cordons sur les unités.
3. Branchez les câbles d’interface sur des
connecteurs.
4. Branchez les cordons d’alimentation sur
des prises.
5. Mettez les unités sous tension.
Lithium battery notice
CAUTION:
Danger of explosion if battery is incorrectly replaced.
When replacing the battery, use only IBM Part Number 33F8354 or an equivalent
type battery recommended by the manufacturer. The battery contains lithium
and can explode if not properly used, handled, or disposed of.
Do not:
v Throw or immerse into water
v Heat to more than 100°C (212°F)
v Repair or disassemble
Connexion:
Déconnexion:
1. Mettez les unités hors tension.
2. Débranchez les cordons d’alimentation
des prises.
3. Débranchez les câbles d’interface des
connecteurs.
4. Débranchez tous les câbles des unités.
Dispose of the battery as required by local ordinances or regulations.
ATTENTION
Danger d’explosion en cas de remplacement incorrect de la batterie.
Remplacer uniquement par une batterie IBM de type ou d’un type équivalent
recommandé par le fabricant. La batterie contient du lithium et peut exploser en
cas de mauvaise utilisation, de mauvaise manipulation ou de mise au rebut
inappropriée.
Ne pas :
v Lancer ou plonger dans l’eau
v Chauffer à plus de 100°C (212°F)
v Réparer ou désassembler
Mettre au rebut les batteries usagées conformément aux règlements locaux.
Modem safety information
To reduce the risk of fire, electrical shock, or injury when using telephone
equipment, always follow basic safety precautions, such as:
v Never install telephone wiring during a lightning storm.
viiiIntelliStation M Pro: User Guide
v Never install telephone jacks in wet locations unless the jack is specifically
designed for wet locations.
v Never touch uninsulated telephone wires or terminals unless the telephone line
has been disconnected at the network interface.
v Use caution when installing or modifying telephone lines.
v Avoid using a telephone (other than a cordless type) during an electrical storm.
There may be a remote risk of electric shock from lightning.
v Do not use the telephone to report a gas leak in the vicinity of the leak.
Consignes de sécurité relatives au modem
Lors de l’utilisation de votre matériel téléphonique, il est important de respecter les
consignes ci-après afin de réduire les risques d’incendie, d’électrocution et d’autres
blessures :
v N’installez jamais de cordons téléphoniques durant un orage.
v Les prises téléphoniques ne doivent pas être installées dans des endroits
humides, excepté si le modèle a été conçu à cet effet.
v Ne touchez jamais un cordon téléphonique ou un terminal non isolé avant que
la ligne ait été déconnectéeduréseau téléphonique.
v Soyez toujours prudent lorsque vous procédez à l’installation ou à la
modification de lignes téléphoniques.
v Si vous devez téléphoner pendant un orage, pour éviter tout risque de choc
électrique, utilisez toujours un téléphone sans fil.
v En cas de fuite de gaz, n’utilisez jamais un téléphone situéàproximité de la
fuite.
Laser compliance statement
Some IBM Personal Computer models are equipped from the factory with a
CD-ROM drive or a DVD-ROM drive. CD-ROM drives and DVD-ROM drives are
also sold separately as options. CD-ROM drives and DVD-ROM drives are laser
products. These drives are certified in the U.S. to conform to the requirements of
the Department of Health and Human Services 21 Code of Federal Regulations
(DHHS 21 CFR) Subchapter J for Class 1 laser products. Elsewhere, these drives
are certified to conform to the requirements of the International Electrotechnical
Commission (IEC) 825 and CENELEC EN 60 825 for Class 1 laser products.
When a CD-ROM drive or a DVD-ROM drive is installed, note the following
handling instructions.
CAUTION:
Use of controls or adjustments or performance of procedures other than those
specified herein might result in hazardous radiation exposure.
Removing the covers of the CD-ROM drive or DVD-ROM drive could result in
exposure to hazardous laser radiation. There are no serviceable parts inside the
CD-ROM drive or DVD-ROM drive. Do not remove the drive covers.
Some CD-ROM drives and DVD-ROM drives contain an embedded Class 3A or
Class 3B laser diode. Note the following statement.
Safety Informationix
DANGER
Laser radiation when open. Do not stare into the beam, do not view directly with optical
instruments, and avoid direct exposure to the beam.
DANGER:
Certains modèles d’ordinateurs personnels sont équipésd’origine d’une unité de
CD-ROM ou de DVD-ROM. Mais ces unités sont également vendues séparément
en tant qu’options. L’unité de CD-ROM/DVD-ROM est un appareil à laser. Aux
État-Unis, l’unité de CD-ROM/DVD-ROM est certifiée conforme aux normes
indiquées dans le sous-chapitre J du DHHS 21 CFR relatif aux produits à laser de
classe 1. Dans les autres pays, elle est certifiée être un produit à laser de classe 1
conforme aux normes CEI 825 et CENELEC EN 60 825.
Lorsqu’une unité de CD-ROM/DVD-ROM est installée, tenez compte des
remarques suivantes:
ATTENTION: Pour éviter tout risque d’exposition au rayon laser, respectez les
consignes de réglage et d’utilisation des commandes, ainsi que les procédures
décrites.
L’ouverture de l’unité de CD-ROM/DVD-ROM peut entraîner un risque
d’exposition au rayon laser. Pour toute intervention, faites appel à du personnel
qualifié.
Certaines unités de CD-ROM/DVD-ROM peuvent contenir une diode à laser de
classe 3A ou 3B. Tenez compte de la consigne qui suit:
DANGER
Rayonnement laser lorsque le carter est ouvert. Évitez toute exposition directe des yeux
au rayon laser. Évitez de regarder fixement le faisceau ou de l’observer à l’aide
d’instruments optiques.
xIntelliStation M Pro: User Guide
Preface
This book will help you become familiar with your IBM®IntelliStation®M Pro Type
6849 computer and its many features. This book describes how to set up,
configure, operate, maintain, and install options in your computer. Information
about software, problem solving, and getting help are also included.
Related Information
The following documentation contains additional information about your
computer. If your computer comes with IBM-preinstalled software, you might be
able to view these documents in Access IBM. See “Using Access IBM” on page 12.
The IBM documents listed below can also be found at http://www.ibm.com on the
World Wide Web.
v Hardware Maintenance Manual
This publication contains information for trained service technicians. It can be
found at http://www.ibm.com/pc/support on the World Wide Web. Type the
machine type/model number (type model) into the Quick Path field and then
click Go. Click Online publications and then click Hardware MaintenanceManuals.
v Device Driver and IBM Enhanced Diagnostics CD
This CD contains diagnostic tools and preinstalled device drivers. Several
README files on this CD contain information about the various adapters and
devices that might be components of your computer.
v Adaptec SCSI documentation
This documentation, included on the Software Selections CD, contains information
and instructions for installing and configuring small computer systems interface
(SCSI) device drivers and devices.
v Software Selections CD
This CD contains most of the preinstalled software.
Notices used in this book
Notices for hardware and software use and safety are placed throughout this User
Guide.
The notice definitions, from helpful aids to essential safety practices, are as follows:
v Notes: These notices provide important tips, guidance, or advice.
v Important: These notices provide information or advice that might help you
avoid inconvenient or problem situations.
v Attention: These notices indicate potential damage to programs, devices, or data
if procedures are not followed closely.
v Caution: These notices indicate potentially hazardous situations if procedures
are not followed closely.
v Danger: These notices indicate situations that can be potentially lethal or
extremely hazardous to you if procedures are not followed closely.
Thank you for selecting an IBM IntelliStation M Pro Professional Workstation. Your
computer incorporates many of the latest advances in computing technology,
making it easy to expand and upgrade as your needs change.
Your IBM IntelliStation M Pro computer comes with a three-year limited warranty
and IBM Computer Start Up Support. If you have access to the World Wide Web,
you can obtain up-to-date information about your IntelliStation M Pro model and
other IBM computer products at http://www.ibm.com/pc/us/intellistation/.
Your computer model and serial numbers are located on labels on the bottom of
the lower right side of the machine. You will need these numbers when you
register your computer with IBM and to record in “Appendix B. Computer
records” on page 83.
The following table provides a summary of the features and specifications. Some
features and specifications might not apply.
Table 1. Features and Specifications
Microprocessor:
®
v Intel
Memory:
v Minimum: 128 MB
v Maximum: 2.0 GB
v Type: PC600 or PC800 Rambus
v Slots: 4 dual inline
Internal Drives:
v Hard disk drive: IDE/SCSI
v CD-ROM: IDE
One of the following:
v CD-ROM: IDE
v DVD-ROM: IDE
v CD-RW: IDE
Expansion bays:
v Two 5.25-in. bays (1 CD-ROM drive
v Five 3.5-in. bays (1 diskette drive
PCI expansion slots:
v Five 33 MHz/32-bit slots on the
Power supply:
340 watt (90-240 V ac)
Pentium®4 with 256 KB
Level-2 cache
RIMMs only
installed)
installed)
system board
Video Adapter: (depending on your
model)
v Matrox with 16 MB SDRAM video
memory
v NVidia has 32 MB SDRAM video
memory
Size and weight:
v Height: 470 mm (18.5 in.)
v Depth: 508 mm (19.9 in.)
v Width: 165 mm (6.5 in.)
v Weight: approximately 19.5 Kg (43
lb.) when fully configured or 15.9
Kg (35 lb.) minimum
Integrated functions:
v 10BASE-T/100BASE-TX Ethernet
controller on the system board
with RJ45 Ethernet port
v Two serial ports
v One parallel port
v Two USB ports
v Keyboard port
v Mouse port
v Audio ports
– Line out
– Line in
– Mic
v Dual-channel bus mastering IDE
controller
Acoustical noise emissions:
v Sound power, idling: 6.6 bel
maximum
v Sound power, operating: 6.8 bel
maximum
Environment:
v Air temperature:
– Computer on: 10° to 35° C (50.0°
to 95.0° F). Altitude: 0 to 914 m
(2998.7 ft.)
– Computer on: 10° to 32° C (50.0°
to 89.6° F). Altitude: 914 m
(2998.7 ft.) to 2133 m (6998.0 ft.)
– Computer off: 10° to 43° C (50.0°
to 109.4° F). Maximum altitude:
2133 m (6998.0 ft.)
v Humidity:
– Computer on: 8% to 80%
– Computer off: 8% to 80%
Heat output:
Approximate heat output in British
Thermal Units (Btu) per hour
v Minimum configuration: 341 Btu
(100 watts)
v Maximum configuration: 1604 Btu
(470 watts)
Electrical input:
v Sine-wave input (50-60 Hz) required
v Input voltage low range:
– Minimum: 90 V ac
– Maximum: 137 V ac
v Input voltage high range:
– Minimum: 180 V ac
– Maximum: 265 V ac
v Input kilovolt-amperes (kVA)
approximately:
– Minimum: 0.08 kVA
– Maximum: 0.52 kVA
Software
Your IBM IntelliStation comes with either Microsoft®Windows®2000 Professional
or Windows NT
Program, you have the option of installing either operating system.
A variety of software, application programs, diagnostic tools, and device drivers
are included. Some of the software is preinstalled. Other software tools are on the
CDs included with your computer.
2IntelliStation M Pro: User Guide
®
Workstation preinstalled. Through the Product Recovery
Important
The software, other than the Microsoft operating system, is licensed under the
terms of the IBM International License Agreement for Non-Warranted
Programs. Use of your computer signifies acceptance of this license
agreement. Refer to for directions on viewing the license agreement.
Preinstalled software
In addition to the Microsoft operating system, your preinstalled software includes
other programs.
v Access IBM is a desktop interface that enables you to easily find help and other
information about your computer.
v ConfigSafe is a comprehensive configuration tracking and recovery tool.
ConfigSafe periodically takes snapshots of your system configuration. You can
use ConfigSafe to restore your system to its last usable state if your desktop
becomes damaged, unusable, or otherwise unstartable.
v Adobe Acrobat Reader is used to read portable document format (PDF) files,
including your online documentation. The most updated Adobe Acrobat Reader
for other languages and operating systems can be downloaded from the Adobe
Web site at http://www.adobe.com.
v PC-Doctor for Windows is a diagnostic tool designed to be used with Windows.
Support documentation is built into the Help system.
v Device drivers for factory-installed features are preinstalled on your computer.
The latest device drivers are also available at
http://www.ibm.com/pc/support/ on the World Wide Web.
v The Product Recovery Program is a software recovery tool that enables you to
recover your operating system, applications, and device drivers, if necessary. You
can choose to recover either Windows NT or Windows 2000 Professional.
Important
The Product Recovery Program is on a hidden, hard disk drive partition. Do
not delete or otherwise destroy this partition.
See “Software Selections CD” for more information about preinstalled software.
Software Selections CD
Software and documentation are provided on the Software Selections CD. You can
install or uninstall software and documentation, and create an image of the CD on
your computer desktop.
The following list describes some of the software programs provided on the
Software Selections CD. Your preinstalled software may be slightly different.
Chapter 1. Introducing the IntelliStation M Pro3
Norton AntiVirus for IBMUse Norton AntiVirus for IBM to detect and remove
viruses from your computer.
Netscape CommunicatorUse Netscape Communicator to navigate your company
intranet or the World Wide Web. Netscape
Communicator provides a full suite of Internet
functions, including e-mail, threaded discussion groups
(newsgroups), and support for the latest features on the
IBM Update Connector
®
Tivoli
Management AgentA network administrator can use this program to gather
™
World Wide Web.
Use IBM Update Connector to download software
programs, and software updates from the IBM Web site.
Update Connector can automatically determine when
your computer needs available updates, and can install
them at your option.
information about your computer and monitor its
operation.
Device Drivers and IBM Enhanced Diagnostics CD
Diagnostic test programs and device drivers are stored on the Device Drivers and
IBM Enhanced Diagnostics CD. These test programs provide the primary method of
testing system components.
Other software
Lotus®SmartSuite, a package of award-winning productivity applications, contains
powerful applications and everything you need to access the Internet. Your
computer comes with a Lotus Smartsuite proof of entitlement to receive one free
CD-ROM version of Lotus SmartSuite. When you receive your SmartSuite package,
insert the Lotus SmartSuite CD into your CD-ROM drive, or contact your network
administrator for assistance.
What your computer offers
Your computer takes advantage of advancements in data storage, and memory
management. Your computer combines:
v High performance AGP graphics
v Large system memory
The memory bus in your computer supports up to 2 gigabytes (GB)
memory. The memory controller provides error code correction (ECC) support
for up to four industry-standard Rambus dynamic random access memory
(RDRAM) Rambus in-line memory modules (RIMMs).
v Systems-management capabilities
Your computer comes with network and power management tools. See
“Managing your computer on a network” on page 19 for more information.
v Integrated network environment support
Your computer comes with an Ethernet controller on the system board. This
Ethernet controller has an interface for connecting to 10-Mbps or 100-Mbps
networks. The computer automatically selects between 10BASE-T and
100BASE-TX environments. The controller provides full-duplex (FDX) capability,
which enables simultaneous transmission and reception of data on the Ethernet
local area network (LAN).
1. One Gigabyte is equal to 1,000,000,000 bytes.
1
of system
4IntelliStation M Pro: User Guide
Reliability, availability, and serviceability features
Three of the most important features in computer design are reliability, availability,
and serviceability (RAS). The RAS features help to ensure the integrity of the data
that is stored on your computer; the availability of the computer when you need it;
and the ease with which you can diagnose and repair problems.
The following is an abbreviated list of the RAS features that your computer
supports. Many of these features are explained in the later chapters of this
publication.
v Reliability features
– Boot block recovery
– Cooling fans with speed-sensing capability
– Customer upgradable basic input/output system (BIOS)
– Error code correction (ECC) front-side buses (FSBs)
– ECC L2 cache
– ECC memory
– Parity checking on the small computer system interface (SCSI) and peripheral
component interconnect (PCI) buses
– Advanced configuration and power interface (ACPI)
– Power-on self-test (POST)
– Rambus dynamic random access memory (RDRAM) with serial presence
detect (SPD)
v Availability features
– Advanced desktop management interface (DMI) features
– Alert on LAN
- Chassis intrusion
- Operating system (OS) suspensions
– Auto-restart initial program load (IPL) power supply
– Automatic error retry or recovery
– Automatic computer restart
– Automatic restart after power failure
– Built-in, menu-driven configuration programs
– Built-in, menu-driven SCSI configuration programs (some models)
– Built-in, menu-driven setup programs
– Menu-driven diagnostic programs on compact disc read-only memory
(CD-ROM)
– Monitoring support for temperatures, voltages, and fan speed
– Standard advanced system management (ASM) PCI adapter provides control
for remote system management
– Upgradable BIOS, diagnostics ASM PCI adapter microcode, and POST
– Wake on LAN
v Serviceability features
– 24/7 customer support
– 3-year warranty
– Adaptec built-in self-test (BIST)
– Alert on LAN with optional IBM Ethernet adapter
– CD-ROM-based diagnostics
– Diagnostic support of Ethernet adapters
– Error codes and messages
– Processor serial number access
– Read-only memory (ROM) checksums
– Standard-cables-present detection
™
capability
®
(WOL) capability
2
2. Or unresponsive operating systems
Chapter 1. Introducing the IntelliStation M Pro
5
– Vital product data (VPD); includes serial number information and
replacement part numbers, stored in nonvolatile memory, for easier remote
maintenance
Computer controls and indicators
The following illustration identifies the controls and indicators on the computer.
CD eject
button
CD-ROM drive
activity light
Diskette eject
button
Diskette drive
activity light
Hard disk drive
activity light
Power-on
light
Power control
button
CD-ROM drive eject button: opens and closes the CD tray.
CD-ROM drive activity light: indicates when the CD-ROM drive is in use.
Diskette drive eject button: releases a diskette from the drive.
Diskette drive activity light: indicates when the diskette drive is in use.
Hard disk drive activity light: indicates when the hard disk drive is in use.
Power-on light: indicates when your computer is turned on.
Power control button: enables you to turn the computer on or off manually.
6IntelliStation M Pro: User Guide
Chapter 2. Setting up your computer
This chapter provides information about selecting and arranging a work space,
setting up your computer, and preparing it to run your applications.
Before you begin
Read the “Safety Information” on page vii before setting up your computer.
You will need the following:
v Computer
v Computer power cord
v Keyboard
v Mouse
v Monitor (sold separately with signal cable and power cord)
If you are missing an item, contact your place of purchase.
Selecting a location for your computer
Make sure you have an adequate number of properly grounded electrical outlets
for the computer, monitor, and any other devices. Select a location for the
computer where it will remain dry. Leave about 50 mm (2 in.) of space around the
computer for proper air circulation.
The following sections describe arranging your computer for comfort and
ease-of-use.
Arranging your work space
Arrange both the equipment and your work area to suit you. Light sources, air
circulation, and the location of electrical outlets can affect how you arrange your
work space.
Comfort
The following guidelines will help you decide what working position suits you
best.
Choose a chair to reduce fatigue from sitting in the same position for long periods.
The backrest and seat should adjust independently and provide good support. The
seat should have a curved front to relieve pressure on the thighs. Adjust the seat
so that your thighs are parallel to the floor and your feet are either flat on the
floor, or on a footrest.
When using the keyboard, keep your forearms parallel to the floor and your wrists
in a neutral, comfortable position. Try to keep a light touch on the keyboard, and
your hands and fingers relaxed. Change the angle of the keyboard for maximum
comfort by adjusting the position of the keyboard feet.
Adjust the monitor so that the top of the screen is at, or slightly below, eye level.
Place the monitor at a comfortable viewing distance, usually 51 to 61 cm (20 to 24
in.), and position it so that you can view it without having to twist your body.
Glare and lighting
Position the monitor to minimize glare and reflections from overhead lights,
windows, and other light sources. Place the monitor at right angles to light sources
whenever possible. Reduce overhead lighting, if necessary, by turning off lights or
using lower wattage bulbs. If you install the monitor near a window, use curtains
or blinds to block the sunlight. You might have to adjust the Brightness and
Contrast controls on the monitor as the lighting changes throughout the day.
Viewing distance
Lower
back
support
Seat
height
Where it is impossible to avoid reflections or to adjust the lighting, place an
antiglare filter over the screen. However, these filters might affect the clarity of the
screen image; try them only after you have exhausted other methods of reducing
glare.
Dust compounds problems associated with glare. Clean your monitor screen
periodically using a soft cloth moistened with a nonabrasive, liquid glass cleaner.
Air circulation
Your computer and monitor produce heat. The computer fan pulls in fresh air and
forces out hot air. The monitor lets hot air escape through vents. Blocking the air
vents can cause overheating, possibly resulting in malfunction or damage. Place
the computer and monitor so that nothing blocks the air vents; usually 51 mm (2
in.) of air space is sufficient. Also, make sure the vented air is not blowing on
someone else.
Electrical outlets and cable lengths
The location of electrical outlets and the length of device power cords and cables
might determine the final placement of your computer.
When arranging your work space:
v Avoid the use of extension cords. Whenever possible, plug the computer power
cord directly into an electrical outlet.
v Keep power cords and cables neatly routed away from walkways and other
areas where they might be accidentally dislodged.
For more information about power cords, see “Connecting computer cables” on
page 9 below and “Power cord notice” on page 100.
8IntelliStation M Pro: User Guide
Moving the stabilizing feet
The two front feet attached to the bottom of your computer rotate outward 90
degrees to provide additional stability when the computer is upright.
To access the inside of the computer, you might find it easier to lay the computer
on its side. Before laying the computer on its side, rotate the feet inward so the
weight of the computer does not break them.
When you are finished and have reinstalled the side cover, turn the two front
stabilizing feet a quarter turn outward and set the computer carefully back on its
feet.
Input/Output connector locations
The following illustration shows the input/output connectors and the expansion
slots on the rear of the computer. For pin assignments and more details about
these connectors, see “Input/Output connector descriptions” on page 45.
Power cord
connector
Mouse
Keyboard
Parallel
Serial 1
Serial 2
Ethernet
USB 2
USB 1
Mic
Line out
Line in
Video
SCSI (optional)
1
2
2
1
Connecting computer cables
Use the following steps to set up your computer. Look for the small icons on the
following pages and on the back of your computer.
Chapter 2. Setting up your computer9
If your computer cables and connector panel have color-coded connectors, match
the color of the cable end with the color of the connector. For example, match a
blue cable end with a blue connector, a red cable end with a red connector, and so
on.
1. Connect the monitor cable and tighten the screws. Connect the keyboard and
mouse cables.
Monitor
KeyboardMouse
Note: If your computer has Windows NT and a ScrollPoint®mouse, the
ScrollPoint function might not be enabled when you start the computer
the first time. Shut down and restart the computer to enable the
ScrollPoint function.
2. Connect any additional devices you might have.
v Connect a printer or parallel device to the parallel connector.
Parallel
v Connect a serial device or external modem to the serial connector.
Serial
Device
v Connect Universal Serial Bus (USB) devices to either of the two USB
connectors.
v Connect optional devices, such as speakers, microphones, or headphones.
10IntelliStation M Pro: User Guide
USB
Device
Audio
Important
To operate the computer within FCC Class A or Class B limits, use a
category 5 Ethernet cable.
v Connect the Ethernet cable to the RJ45 Ethernet connector.
Ethernet
3. If there is a label covering the power connector, remove it. Connect the power
cord to the power connector on the rear of the computer.
Power
4. Connect all other power cords into properly grounded electrical outlets.
Note: When the computer power cord is first plugged in, the computer might turn
on for a few seconds, and then turn off. This is normal.
Starting your computer the first time
Do the following to start your computer.
1. Turn on all peripheral devices, such as printers, scanners, external SCSI devices,
and so on, first.
2. Press the power control button on your computer. For the location of the power
control button, see “Computer controls and indicators” on page 6.
If you experience any problems during startup, such as numeric error codes or a
series of beeps, see “Chapter 6. Solving problems” on page 49 and “Chapter 7.
Getting help, information, and service” on page 75 for more information.
During start up, a message might be displayed to prompt you to press a function
key to start other programs. These other programs might include the BIOS Setup
Utility and SCSISelect Utility. See “Using the BIOS Setup Utility program” on
page 23 and “Using the SCSISelect Utility program” on page 24 for information on
these programs.
Running the operating system setup program
If you are starting your computer for the first time, the Microsoft Windows setup
program runs automatically when you start the computer. The program will
prompt you to make choices or type information. If you need more detailed
information than is provided in this User Guide, see your Microsoft
operating-system manual.
Chapter 2. Setting up your computer11
Important information to know before you start:
v The setup program might be slightly different from the one described in your
operating-system manual. Some choices do not appear because they are preset.
v During the setup procedure, you must indicate that you accept the license
agreement.
v The Microsoft registration information will already be entered into the
registration field. If the Product ID number is not already entered, you must
type it. The Product ID is on a label attached to the computer.
To complete the setup program, you will need the following information.
v The Microsoft documentation that came with your computer.
v Network information (if applicable) from your network administrator.
v The printer model and port, if a printer is attached directly to your computer.
Important
After turning on your computer for the first time, you must complete the
operating system setup procedure before turning off your computer;
otherwise, unexpected results might occur.
After the setup procedure finishes and the computer restarts, the Windows desktop
opens. Your computer is ready for use.
Registering your computer
Registering your computer helps IBM provide better service to you. When IBM
receives your registration information, it is placed into a central technical support
database. If you need technical assistance, the technical support representative will
have information about your computer. In addition, comments about your
computer are reviewed by a team dedicated to customer satisfaction and are taken
into consideration in making improvements to IBM computers. To register your
computer, use one of the following methods:
v Register through Access IBM. In Access IBM, select Get started. Click
Registering your IBM Computer, and then follow the instructions in the
window. (See “Using Access IBM” for further information.)
v Click the IBM Register icon on the desktop and follow the directions.
v Register your computer at http://www.ibm.com/pc/register on the World Wide
Web.
Note: The Register program that starts through Access IBM or the IBM
Registration icon will enable you to print the registration information and
provide a mailing address, in the event no modem or Internet access is
available.
Using Access IBM
Your Windows Desktop provides an Access IBM icon. Access IBM provides an
interface through which you can quickly access information or perform specific
tasks.
The Access IBM program provides links to selected IBM Web sites and IBM
Assistant, a help system for many end-user tasks such as getting started, viewing
documentation, customizing, upgrading, maintaining, and solving problems.
12IntelliStation M Pro: User Guide
Shortcuts are also provided to help accomplish many of these tasks. You can also
view the IBM International License Agreement for Non-Warranted Programs,
which applies to:
v All software preinstalled by IBM on the hard disk drive that does not have its
own license agreement
v Software on the Software Selections CD
v Software on the Device Driver and IBM Enhanced Diagnostics CD
v View the IBM International License Agreement for Non-Warranted Programs
Your use of these programs indicates the acceptance of the license agreement.
Installing other operating systems
If you install another operating system, you might need additional software or
device drivers. Drivers for devices that came with your computer are available on
the Device Driver and IBM Enhanced Diagnostics CD. You can obtain the latest device
drivers at http://www.ibm.com/pc/support on the World Wide Web.
Before installing any operating system, be sure you obtain the latest program
release. Contact the operating system manufacturer or, if applicable, check the
manufacturer’s World Wide Web site to obtain the updates.
To install an operating system, follow the instructions in the documentation
provided with the operating system CDs or diskettes. Additional information about
operating systems is posted periodically on the IBM Web site at
http://www.ibm.com/pc/support.
Using the Product Recovery Program
The Product Recovery Program is preinstalled on the hard disk that comes with
your IBM computer. The Product Recovery Program is designed to be hidden from
view to protect it from accidental damage.
If you are using FDISK, NT Disk Administrator, or another utility to reformat the
hard disk drive, you might see the partition where the Product Recovery Program
is stored. Do not delete this partition or the Product Recovery Program will be lost.
If your hard disk drive, including the partition where the Product Recovery
Program resides, becomes damaged or you replace the hard disk drive, see
“Ordering replacement Product Recovery Program CDs” on page 78.
Creating emergency diskettes
At your earliest opportunity, create the following diskettes. Store them in a safe
place.
Creating a recovery repair diskette
It is important that you create this diskette. In the unlikely event your desktop
becomes unusable, the emergency repair diskette will enable you to access the
Product Recovery Program. Additional information about the diskette is in Access
IBM. To see how to use this diskette, refer to “Using the Recovery Repair diskette”
on page 71.
Do the following to create the Recovery Repair diskette:
Chapter 2. Setting up your computer13
1. From the Access IBM menu, select Maintain.
2. Click Creating emergency diskettes.
3. Follow the instructions on the screen.
Creating a Norton AntiVirus Rescue diskette
The Norton AntiVirus program periodically checks your drives for computer
viruses. Additional information about creating and using the diskette is in Access
IBM.
Do the following to create the Norton AntiVirus Rescue diskettes:
1. From the Access IBM menu, select Maintain.
2. Click Creating emergency diskettes.
3. Follow the instructions on the screen.
Creating an IBM Enhanced Diagnostics diskette
The IBM Enhanced Diagnostics diskette is used to test hardware components of
your computer.
Do the following to create the diagnostics diskette:
1. From the Access IBM menu, select Maintain.
2. Click Creating emergency diskettes.
3. Follow the instructions on the screen.
You can also download the diagnostic program image from the IBM Web site at
http://www.ibm.com/pc/support. See “Using the Enhanced diagnostics diskette”
on page 54.
Recording important numbers
Locate the serial, model, and type numbers. Record this information in
“Appendix B. Computer records” on page 83. You will need these numbers when
communicating with IBM about your computer.
Shutting down
When you are ready to turn off the computer, use the shutdown procedure for
your operating system to save data and prevent damage to your applications. See
your operating system manual for more information.
Do the following to shut down your computer:
1. Save and close all files with which you are working.
2. Close all open applications.
3. Click the Windows Start button.
4. Select Shut Down; then, click OK to confirm.
Important
In some circumstances, your new computer might not turn off immediately
when you press the power control button. If this happens, press and hold the
power-control button until the computer turns off.
14IntelliStation M Pro: User Guide
CAUTION:
The power control button on the device and the power switch on the power supply do
not turn off the electrical current supplied to the device. The device also might have more
than one power cord. To remove all electrical current from the device, ensure that all
power cords are disconnected from the power source.
2
1
Chapter 2. Setting up your computer15
16IntelliStation M Pro: User Guide
Chapter 3. Operating Your Computer
This chapter provides information for the day-to-day use of your computer.
Starting your computer
If you are starting your computer for the first time, see “Starting your computer
the first time” on page 11. After you review that section, return to this page for
further instructions.
What you see and hear when you start up your computer depends on the features
installed and the settings in the BIOS Setup Utility program.
If power-on self-test (POST) detects a problem, there might be a series of beeps or
no beep, and a numeric error message might appear on the screen. Write down
any beep series and error code numbers with descriptions, then see
“Troubleshooting charts” on page 59 for the explanation of error codes.
During start up, the following messages might be displayed briefly:
v To start the Product Recovery Program, Press F11
v Hit <F2> if you want to run SETUP
v Press CTRL A for SCSISelect Utility (some models only)
To use these features, press the appropriate function key or keys quickly. The
messages appear for only seconds. For more information about these messages, see
“Starting your computer the first time” on page 11.
During startup, you might not see Hit <F2> if you want to run SETUP.Ifyou
want to see the prompt, see instructions for displaying the prompt in “Using the
BIOS Setup Utility program” on page 23.
The BIOS Setup Utility program will help you configure your computer with
passwords, PCI adapter configuration, as well as other options. The BIOS Setup
Utility menu is displayed at the top of the screen. To navigate the menu and screen
items, follow the directions on the right of the screen.
The operating system and application programs initiate from the hard disk drive.
If your computer is attached to a network, the computer will begin attaching to
any LANS, and remote applications to which you have access. A network
administrator can also ″wake up″ your computer, start it remotely, to download
programs or gather information about computer performance. For more
information see, “Wake on LAN” on page 19.
Using video features
Your computer has an accelerated graphics port (AGP) graphics adapter that uses a
standard video protocol for displaying text and graphic images on a monitor
screen. The adapter supports a variety of video modes. Video modes are different
combinations of resolution, refresh rate, and color defined by a video standard for
displaying text or graphics.
To take full advantage of the graphics adapter in your computer, some operating
systems and application programs require custom software, video device drivers.
These device drivers provide greater speed, higher resolution, more available
colors, and flicker-free images.
Device drivers for the graphics adapter and a README file with instructions for
installing the device drivers are provided on the Device Driver and IBM EnhancedDiagnostics CD that comes with your computer. If your computer has
IBM-preinstalled software, video device drivers are installed in the
IBMTOOLS/DRIVERS/VIDEO directory. You can use the device driver installation
instructions if you need to reinstall the device drivers or if you need information
on obtaining and installing updated device drivers.
See “Chapter 7. Getting help, information, and service” on page 75 for more
information.
Changing monitor settings
To get the best possible image on your screen and to reduce flicker, you might
need to reset the resolution and refresh rate of your monitor. You can view and
change monitor settings through your operating system using the instructions
provided in the README files on the Device Driver and IBM Enhanced Diagnostics
CD (in the video device driver) that comes with your computer. See your operating
system documentation for more information on monitor settings.
Attention
Before changing monitor settings, review the documentation that comes with
your monitor. The information that comes with your monitor usually includes
resolution and screen refresh rates that your monitor supports. Using a
resolution or refresh rate that is not supported by your monitor might cause
the screen to become unreadable and could damage the monitor. If you need
additional information, contact the manufacturer of the monitor.
To minimize screen flicker and jitter, set your monitor for the highest non
interlaced refresh rate that the monitor supports. If your monitor complies with the
VESA display data channel (DDC) standard, it is probably already set to the
highest refresh rate the monitor and video controller can support. If you are not
sure if your monitor is DDC-compliant, see the documentation provided with the
monitor.
If you have a dual-monitor video adapter and you connect both monitors but the
second monitor doesn’t work, do the following:
Your computer has an integrated audio controller that supports Sound Blaster
applications and is compatible with the Microsoft Windows Sound System. Your
computer also has a single internal speaker and three audio connectors. Using the
audio controller, you can record and play back sound and music to enhance
multimedia applications. Optionally, you can connect two stereo speakers to the
Line out connector to enjoy improved sound with multimedia applications.
The audio connectors in your computer are 3.5 mm (1/8-in.) mini-jacks. For the
location of the audio connectors, refer to“Input/Output connector locations” on
page 9.
Line in
This connector accepts external devices, such as line output from a stereo,
television, or a musical instrument.
Line out
This connector is used to send audio signals from the computer to external devices,
such as powered speakers with built-in amplifiers, headphones, or the audio
line-in jack on a stereo system.
Note: The internal speaker on the computer is disabled when any devices are
attached to this connector.
Microphone
This connector accepts a microphone to record voice or other sounds on the hard
disk. With a microphone attached, you can also use speech recognition software.
Note: If you experience interference or speaker feedback while recording, try
reducing the microphone recording volume (gain).
Managing your computer on a network
Your computer comes with features that a network administrator or file server can
use to remotely manage and control your computer. The following sections
describe some of these network management tools.
IBM Universal Manageability Services (UM Services) streamline and automate
personal computer (PC) systems management and support tasks, such as asset
deployment and tracking. These utilities are available for IBM computers at no
additional charge, helping to reduce total cost of ownership of networked
computers so that you can focus vital company resources on essential business
activities.
Go to http://www.ibm.com/pc/us/software/sysmgmt/ on the World Wide Web
for more information about available system management programs.
Wake on LAN
A network administrator can use Wake on LAN to turn on your computer from a
remote location. When Wake on LAN is used with network management software,
many functions, such as data transfers, software updates, and POST or BIOS
updates can be performed on many computers simultaneously.
Chapter 3. Operating Your Computer19
Note: If the computer power cord is plugged into a surge protector or power strip,
use the computer power switch and not the surge protector or power strip
switch. Otherwise, the Wake on LAN feature will not work.
Alert on LAN
Your computer supports Alert on LAN technology when used with an IBM
Ethernet adapter. Alert on LAN provides notification to the network administrator
of changes to the computer even if the computer is turned off. Working with
desktop management interface (DMI) and Wake on LAN, Alert on LAN helps to
manage and monitor changes to the hardware and software features of your
computer.
Alert on LAN generates notifications when the computer cover has been removed,
an error is detected during POST, the computer is disconnected from the network,
or unplugged from the power outlet. Alert on LAN works in conjunction with
Universal Manageability Services.
Remote Program Load or Dynamic Host Configuration
Protocol
A network administrator can use Remote Program Load (RPL) or Dynamic Host
Configuration Protocol (DHCP) to control your computer. If you use RPL with
software such as IBM LANClient Control Manager
Hybrid RPL, which installs hybrid images (or files) on the hard disk. If your
computer is a Hybrid RPL client, each time the computer starts from the network,
LANClient Control Manager downloads a small bootstrap program to your
computer hard disk and avoids the network traffic associated with a standard RPL.
™
, you can use a feature called
DHCP is a protocol that lets network administrators centrally manage and
automate the assignment of Internet Protocol (IP) addresses on a network.
LANClient Control Manager (LCCM)
LANClient Control Manager (LCCM) is a graphical, server-based program that
performs mass unattended installations of operating systems, software, device
drivers, and BIOS updates to remote systems. Used with Wake on LAN, LCCM
can remotely turn on your computer, which means that installation can be done
while the computer is not being used. You can download LCCM at no additional
charge (Internet access fees excepted).
For more information or to download this software visit
http://www.ibm.com/pc/us/desktop/lccm on the World Wide Web.
System Migration Assistant
System Migration Assistant (SMA) helps administrators remotely transfer
configurations, profile settings, printer drivers, and files from an IBM or non-IBM
PC to supported IBM systems. You can download SMA at no additional charge
(Internet access fees excepted).
For more information or to download this software visit
http://www.ibm.com/pc/us/software/sysmgmt/products/sma on the World
Wide Web.
20IntelliStation M Pro: User Guide
Desktop Management Interface
DMI is a method for gathering information about the hardware and software in
your computer. In a network environment, network administrators can use DMI to
remotely monitor and control your computer.
Using security features
To deter unauthorized use of your computer, your computer has several
anti-intrusion and other security features.
Anti-intrusion features
IBM anti-intrusion features help protect against the theft of computer components,
such as the microprocessor, system memory modules, or disk drives.
A cover lock is built into your computer to prevent the cover from being removed.
Two identical keys for the cover lock are also supplied. A tag attached to the keys
has the key serial number and the address of the key manufacturer.
Important
Record the key-code number along with the manufacturer address and phone
number in the space provided in “Appendix C. Computer Records”. You will
need the key code when ordering replacement keys. You must order
replacement keys from the key manufacturer because locksmiths are not
authorized to duplicate cover-lock keys.
If enabled, the chassis-intrusion detector switch inside the computer alerts the
network system administrator each time the computer cover is removed. This
detector is enabled after you set a supervisor password in the BIOS Setup Utility
program. When this feature is enabled and the cover is removed, a 176 POST error
message displays on the computer screen the next time the computer is turned on.
You must type the correct supervisor password to start up the computer. For
information on setting passwords, see Setting Security Passwords in Access IBM.
If your computer uses the Alert on LAN feature, and your network administrator
uses Intel LANDesk
administrator console is notified that the computer cover has been removed. For
more information, see “Alert on LAN” on page 20 and contact your network
administrator.
®
Component protection
Your computer has individual component serial numbers that can be registered
with a third-party security company. You can also register the entire system. By
registering computer components, you can improve the chances of identifying the
components if they are ever stolen and recovered. For more information about
component registration, see the IBM support page at
http://www.ibm.com/pc/us/desktop/assetid/ on the World Wide Web.
Data protection
You can lose data from the hard disk for a variety of reasons. Security violations,
viruses, or hard disk drive failures can all contribute to data loss. To help protect
against the loss of valuable information, IBM has incorporated the following
data-saving features in your computer.
Desktop Manager or IBM LANClient Manager, the network
Chapter 3. Operating Your Computer21
IBM security solutions
IBM security solutions help keep electronic business transactions safe. They include
the following:
v Data protection
v Locked keyboard
SMART hard disk drive
Your computer comes with a SMART hard disk drive that is enabled to report
potential hard disk failures. If an error is detected, a DMI-compliant warning
message is sent to the computer screen and, if the computer is part of a network,
to an administrator console. When an error is detected, the data on the hard disk
can be backed up and the drive replaced.
SMART Reaction
To help back up important data, IBM provides SMART Reaction™software on the
computers with preinstalled software and also on the IBM Software Selections CD.
SMART Reaction is a client/server software application that helps users and
administrators respond effectively to a warning issued by the SMART hard disk
drive.
Virus protection
Norton AntiVirus for IBM is installed on the hard disk of computers that have
preinstalled software. Norton AntiVirus is available on the IBM Software SelectionsCD.
Locking the keyboard
Shutting down
You can lock the keyboard so that others are unable to use it. If a user password is
set, the keyboard is locked when you turn on the computer. You must type the
correct password before the keyboard will unlock. You can enable the user
password feature with the BIOS Setup Utility program. See Setting SecurityPasswords in Access IBM.
Some operating systems have a keyboard and mouse lock-up feature. Refer to the
documentation that comes with your operating system for more information.
When you are ready to turn off the computer, always use the shutdown procedure
in “Shutting down” on page 14 to save data and prevent damage to your
applications.
Important
In some circumstances, your computer might not turn off immediately when
you press the power control button. If this happens, press and hold the
power-control button until the computer turns off.
22IntelliStation M Pro: User Guide
Chapter 4. Configuring your computer
These configuration programs are provided with your computer:
v BIOS Setup Utility program
This program is part of the BIOS code that comes with your computer. Among
the tasks for this program are, configure parallel port assignments, change the
device startup sequence, set the date and time, and set passwords.
v SCSISelect Utility program (some models)
With the built-in SCSISelect Utility program, you can configure the devices that
are attached to the optional SCSI adapter. See “Using the SCSISelect Utility
program” on page 24 for more information.
The sections in this chapter give an overview of these two programs.
Using the BIOS Setup Utility program
This section provides the instructions for starting and using the BIOS Setup Utility
program.
Starting the BIOS Setup Utility program
The prompt, Hit <F2> if you want to run SETUP, might not be displayed when
you start your computer. Do the following to start the BIOS Setup Utility program:
1. If your computer is already on when you start this procedure, shut down the
operating system, turn off the computer, and wait a few seconds until all in-use
lights turn off.
2. Turn on the power. Immediately press and hold down the F2 key until you see
either the BIOS Setup Utility menu or a password prompt.
If you have set neither a supervisor nor a user password, the BIOS Setup
Utility menu opens on the screen. If you have set a password, the BIOS Setup
Utility menu will not open until you type your password and press Enter.
After the BIOS Setup Utility program is started
Once the BIOS Setup Utility is started, help information and instructions for using
the keyboard are displayed on the right side of the screen. You can find more
information about using the BIOS Setup Utility by using Access IBM.
To display the Hit <F2> if you want to run SETUP prompt every time you start
your computer, do the following from within the BIOS Setup Utility:
1. Select Boot from the main menu across the top of the screen.
2. Set Quiet Boot to [Disabled].
3. Set Intel
4. Select Exit from the menu.
5. Select Exit Saving Changes.
The next time you start the computer, Hit <F2> if you want to run SETUP will be
displayed.
SCSISelect is a built-in, menu-driven configuration utility program that you can
use to:
v View the default SCSI IDs
v Locate and correct configuration conflicts
The following sections provide the instructions for starting the SCSISelect Utility
program and descriptions of the menu choices that are available.
Starting the SCSISelect Utility program
Do the following to start the SCSISelect Utility program:
1. Turn on the computer.
2. When the <<< Press <CTRL><A> for SCSISelect
appears, press Ctrl+A.
3. When the prompt, Would you like to configure the host adapter or run the
SCSI disk utilities?, is displayed, make your selection, and then press Enter.
4. Use the arrow keys to make a selection from the menu.
v Press Esc to exit the SCSISelect Utility program.
v Press the F5 key to switch between color and monochrome modes (if your
monitor permits).
5. Follow the instructions on the screen to change the settings of the selected
items; then press Enter.
™
Utility! >>> prompt
Selections available from the SCSISelect menu
The following selections appear on the SCSISelect Utility menu:
v Configure/View Host Adapter Settings
Use this selection to view or change the SCSI controller settings. To reset the
SCSI controller to its default values, press F6; then, follow the on-screen
instructions.
You can view or change the following controller settings:
– Host Adapter SCSI ID
Use this selection to view the SCSI controller identification (ID), usually 7.
– SCSI Parity Checking
Use this selection to view the assigned value of Enabled.
– Host Adapter SCSI Termination
Use this selection to view the assigned value of Automatic.
– Boot Device Options
Use this selection to configure startable-device parameters. To make changes,
you must know the ID of the device you want to configure.
– SCSI Device Configuration
Use this selection to configure SCSI-device parameters. To make changes, you
must know the ID of the device you want to configure.
Note: The Maximum Sync Transfer Rate represents the transfer rate for Ultra
SCSI devices.
- The transfer rate for Ultra 160 low voltage differential (LVD) devices
is 160.0.
- The transfer rate for Ultra2 SCSI LVD devices is 80.0.
24IntelliStation M Pro: User Guide
- The transfer rate for Fast SCSI devices is 20.0.
– Advanced Configuration Options
Use this selection to view or change the settings such as enabling support for
large hard disk drives and support for drives with Ultra SCSI speeds.
v SCSI Disk Utilities
Select this choice to view the SCSI IDs that are assigned to each device or to
format a SCSI device.
To use the utility program, select a drive from the list. Read the on-screen
instructions carefully before making a selection.
Note: If you press Ctrl+A before the selected drives are ready, an Unexpected
SCSI Command Failure screen might appear. Restart the computer and
watch the SCSISelect messages as each drive starts. After the drive that
you want to view or format starts, press Ctrl+A.
Chapter 4. Configuring your computer25
26IntelliStation M Pro: User Guide
Chapter 5. Installing Options
This chapter provides instructions to help you install or replace options to your
computer. For a list of supported options for your computer, go to
http://www.ibm.com/pc/support on the World Wide Web.
Major components of the IBM IntelliStation computer
Note: The illustrations in this document might differ slightly from your hardware.
The following illustration shows the locations of major components in your
computer.
The illustrations in the following sections highlight various components on the
system board.
This system board illustration identifies parts of the board. Depending on installed
options, your system board might look slightly different.
RIMM 1
RIMM 2
RIMM 3
RIMM 4
Battery
Microprocessor
(U11)
AGP
(U15)
PCI 1
PCI 2
PCI 3
PCI 4
PCI 5
Microprocessor
fan sink (CPUFA1)
Internal cable connectors
The following illustration identifies system board connectors for internal cables.
System fan 2
(SYSFA2)
SCSI LED
(JA91)
Microprocessor
fan sink
(CPUFA1)
Main power
(J10K1)
Secondary IDE
(IDE2)
Primary IDE
(IDE1)
Diskette drive
(FDD1)
Support bracket
assembly fan
(SYSFA3)
28IntelliStation M Pro: User Guide
SCSI LED
(JA91)
CMOS recovery jumper
The following illustration identifies the CMOS recovery jumper on the system
board.
The CMOS recovery jumper can be used to clear CMOS memory in the event you
loose your user password. The above illustration shows the location of the CMOS
recovery jumper. See “Erasing a lost or forgotten password (clearing CMOS)” on
page 72 on how to use the CMOS jumper.
CMOS jumper
(J8C2)
This jumper is also used to recover from a BIOS failure. See “Recovering from a
POST/BIOS update failure” on page 72.
Installing adapters-before you begin
Before you begin to install adapters in your computer, read the following
information:
v Read the handling guidelines in “Handling static-sensitive devices” on page 30,
and read the safety statements in “Safety Information” on page vii. These
guidelines will help you work safely with your computer and options.
v Back up all important data before you install or remove adapters.
v Make sure that you have an adequate number of properly grounded electrical
outlets for your computer, monitor, and other peripheral devices.
v Before accessing the inside of the computer, rotate the two front stabilizing feet a
quarter turn in towards the computer, so they do not break. Before placing the
computer in an upright position, rotate the two front feet a quarter turn outward
from the computer. See “Moving the stabilizing feet” on page 9.
v Have a small, flat-blade screwdriver available.
v For a list of supported options for your computer, refer to
http://www.ibm.com/pc/support on the World Wide Web.
System reliability considerations
To help ensure proper system cooling and system reliability, be certain of the
following:
v Each of the drive bays has a drive, or a filler panel and electromagnetic
compatibility (EMC) shield installed.
Chapter 5. Installing Options29
v There is adequate space around the computer to allow the computer cooling
system to work properly. Leave about 51 mm (2 in.) of open space around the
front and rear of the computer. Do not place objects in front of the fans.
v You have followed the instructions for cabling provided with optional adapters.
v You have replaced a failed fan as soon as possible.
Handling static-sensitive devices
Attention
Static electricity can damage electronic devices, including your computer. To
avoid damage, keep static sensitive devices in their static protective bag until
you are ready to install them.
To reduce the possibility of damage from electrostatic discharge, observe the
following precautions.
v Limit your movements. Movement can cause static electricity to build up around
you and the components with which you are working.
v Handle the device carefully, holding it by its edges or its frame.
v Do not touch solder joints, pins, or exposed circuitry.
v Do not leave the device where others can handle and, possibly, damage it.
v While the device is still in its anti-static package, touch it to an unpainted metal
part of the computer for at least two seconds. (This safely discharges the static
electricity from the package and from your body.)
v Remove the device from its package and install it directly into your computer
without setting the device down. If it is necessary to set the device down, place
it on its static-protective package. (If your device is an adapter, place it
component side up.) Do not place the device on your computer cover or on a
metal table.
v Take additional care when handling devices during cold weather. Heating
reduces indoor humidity and increases static electricity.
Safety information
Before installing an option, read the “Safety Information” on page vii.
Removing the side cover
The following information describes how to remove the side cover.
30IntelliStation M Pro: User Guide
Note: To remove the cover, you might find it easier to lay the computer on its side.
The illustrations in this document might differ slightly from your hardware.
Cover-release
latch
Do the following to remove the side cover of the computer:
1. Review the information in “Installing adapters-before you begin” on page 29
and “Safety Information” on page vii.
2. Turn off the computer and all attached devices.
3. Disconnect all external cables and power cords.
4. Unlock the computer cover, if necessary.
5. While pressing on the top blue button, pull out the cover-release latch and lock
it into an upright position. This action will slide the cover toward the rear of
the computer about 12.7 mm (0.5 in.). Then, remove the cover from the
computer.
To replace the side cover, see “Replacing the cover” on page 43.
Attention
For proper cooling and airflow, replace the cover before turning on the
computer. Operating the computer with the cover removed might damage
computer components.
Removing the support bracket
Key lock
When working with some options, such as hard disk drives, and memory modules,
you must first remove the support bracket to access the existing option.
Chapter 5. Installing Options31
Do the following to remove the support bracket:
1. Pull out, about 152.4 mm (6 in.), on the end of the support bracket located at
the rear of the computer.
2. Pull the rear end of the support bracket away from the computer and place the
bracket aside.
To reinstall the support bracket, reverse the previous steps.
Working with adapters
Your computer comes with adapter connectors or slots. The AGP video adapter is
installed in the AGP slot. You can install up to five PCI adapters in PCI slots 1
through 5. All PCI slots are 32-bit, 33 MHz slots.
Note: The illustrations in this document might differ slightly from your hardware.
32IntelliStation M Pro: User Guide
The following illustration shows the location of expansion slots on the system
board.
AGP slot
PCI slot 1
PCI slot 2
PCI slot 3
PCI slot 4
PCI slot 5
Adapter considerations
Before you install adapters, understand the following:
v Follow the instructions that come with the adapter in addition to the instructions
in this chapter. If you need to change the switch or jumper settings on your
adapter, follow the instructions that come with the adapter.
v You can install full-length adapters in all 5 PCI slots.
v Your computer supports 5.0 V and universal PCI adapters; it does not support
3.3 V adapters.
v For a list of supported options for your computer, refer to
http://www.ibm.com/pc/support on the World Wide Web.
Chapter 5. Installing Options33
Installing an adapter
Expansion
slot cover
Rear
adapter
support
bracket
Do the following to install an adapter:
Adapter
Front
adapter
support
bracket
Attention:When you handle ESD-sensitive devices, take precautions to avoid
damage from static electricity. For details on handling these devices, see “Handling
static-sensitive devices” on page 30.
1. Review the information in “Safety Information” on page vii.
2. Turn off the computer and attached devices.
3. Disconnect all external cables and power cords; then, remove the side cover.
See “Removing the side cover” on page 30.
4. Determine which PCI slot you will use for the adapter.
Note: Check the instructions that come with the adapter for any requirements,
restrictions, or cabling instructions. It might be easier to route any
cables before you install the adapter.
5. For full-length adapters, rotate the rear adapter support bracket to the open
(unlocked) position and remove it from the computer. Rotate the front adapter
support bracket to the open position. If you are installing a smaller adapter,
remove only the rear support bracket.
6. Remove the expansion-slot cover. From the rear of the computer, press on the
slot cover. Grasp it and pull it out of the expansion slot. Store it in a safe place
for future use.
34IntelliStation M Pro: User Guide
Attention
Expansion-slot covers must be installed on all vacant slots. This
maintains the electromagnetic emissions standards of the computer and
ensures proper ventilation of computer components.
7. Set any jumpers or switches on the adapter or system board as described by
the adapter manufacturer.
8. When you are ready, remove the adapter from the static-protective package. It
is best to move the adapter directly from the static-protective package to the
adapter slot. If this is not possible, set the adapter down on its
static-protective package on a hard surface. Avoid touching the components
and gold-edge connectors on the adapter.
9. To install the adapter, carefully grasp the adapter by the top edge or upper
corners, and align it with the expansion slot guides; then press the adapter
firmly into the expansion slot.
Attention
Be certain that the adapter is correctly seated in the expansion slot before
you turn on the computer. Incomplete installation of an adapter might
damage the system board or the adapter.
10. Connect required cables to the adapter. Route cables so that they do not block
the flow of air from the fans.
11. If you have another adapter, repeat steps 1 - 10. If you have another option to
install, go to that section heading. Otherwise, complete the rest of the steps in
this section.
12. If you have installed a full-length adapter, rotate the front adapter support
bracket to the closed (locked) position.
13. Reinstall the rear adapter support bracket; then rotate the bracket to the closed
(locked) position.
Note: The rear retaining bracket sits against the computer cover. You might
14. Replace the support bracket.
15. Replace the side cover, see “Replacing the cover” on page 43 for details.
16. Reconnect the external cables and power cords; then turn on the attached
devices and the computer.
Installing an optional SCSI adapter
Some models come without SCSI adapters. Do the following to install an optional
SCSI adapter:
find it easier to lay the computer on its side to replace the cover.
Chapter 5. Installing Options35
1. If you do not have a preinstalled SCSI adapter, complete steps 1 through 10 of
“Installing an adapter” on page 34. Continue with step 2 of this procedure.
SCSI
signal
cable
Rear
adapter
support
bracket
SCSI signal
cable connector
SCSI activity
indicator cable
connector
SCSI
Adapter
SCSI
activity
indicator
cable
SCSI
LED
(JA91)
Front
adapter
support
bracket
2. Connect the SCSI signal cable to the adapter and one or more of the signal
cable connectors to the rear of the SCSI devices.
3. Connect the SCSI activity indicator cable to the adapter and to the SCSI LED
connector (JA91) on the system board, see “System board” on page 28 for the
location of the SCSI LED connector.
4. If you have other adapters or options to install or remove, do so now.
5. Rotate the front adapter support bracket to the closed (locked) position.
6. Reinstall the rear adapter support bracket; then rotate it to the closed (locked)
position.
7. Replace the support bracket.
8. Replace the cover, see “Replacing the cover” on page 43 for details.
9. Reconnect the external cables and power cords; then turn on the attached
devices and then computer.
Installing internal drives
Depending on your computer model, you might have one or more of the following
drives installed.
v Diskette
v Hard disk
v CD- or DVD-ROM
v Jaz or Zip
v Tape
36IntelliStation M Pro: User Guide
Internal drive bays
Your IntelliStation M Pro computer comes with an IDE CD-ROM or DVD-ROM
drive in bay 1, a 3.5-in., 1.44 MB diskette drive in bay 3, and a hard disk drive
installed in bay 5.
Note: The illustrations in this document might differ slightly from your hardware.
Bay 1
Bay 2
Bay 3
Bay 4
Bay 5
Bay 6
Bay 7
Notes:
1. Diskette drives, tape drives, and CD-ROM and DVD-ROM drives are examples
of removable media drives. You can install removable-media drives in bays 1, 2,
3, and 4 only.
2. You can install a 3.5-in, slim-high, or a 5.25-in, half-high, removable-media
drive, such as a tape backup drive, in bay 2.
3. You can only install a 3.5-in, slim-high, removable-media drive in bay 4.
4. The IntelliStation M Pro computer supports only one diskette drive, which uses
1.44 MB diskettes.
5. To install a 3.5-in drive in a 5.25-in bay, you must us a 5.25 in. conversion kit,
supplied with your option.
6. The electromagnetic interference (EMI) integrity and cooling of the computer
are protected by having all bays and PCI slots covered or occupied. When you
install a drive or PCI adapter, save the EMC shield and filler panel from the
bay or the PCI adapter slot cover in the event you later remove the option.
7. For a complete list of supported options for your computer, refer to
http://www.ibm.com/pc/support on the World Wide Web.
Preinstallation steps (all bays)
Before you install drives in your computer, verify that you have all the cables and
other equipment specified in the documentation that comes with the drive. You
Chapter 5. Installing Options37
might also need to perform certain preinstallation activities. Some of the steps are
required only during the initial installation of an option.
1. Read “Safety Information” on page vii, “Handling static-sensitive devices” on
page 30, and the documentation that comes with your drive.
2. Choose the bay in which you want to install the drive.
3. Check the instructions that come with the drive to see if you need to set any
switches or jumpers on the drive. If you are installing a SCSI device, be sure to
set the SCSI ID for that device.
Installing a drive in bay 2 or 4
Do the following to install a drive in bay 2 or 4.
Attention
When handling static-sensitive devices, take precautions to avoid damage
from static electricity.
EMC shield
Filler panel
1. Read the information in “Preinstallation steps (all bays)” on page 37.
2. Turn off the computer and attached devices and disconnect the external cables
and power cords.
3. Remove the side cover (see “Removing the side cover” on page 30 for details).
4. Remove the support bracket see “Removing the support bracket” on page 31.
5. Use a screwdriver to pry the filler panel and EMC shield away from the
computer.
38IntelliStation M Pro: User Guide
Note: If you are installing a drive that contains a laser, observe the following
safety precaution.
DANGER
Laser radiation when open. Do not stare into the beam, do not view directly with optical
instruments, and avoid direct exposure to the beam.
6. Touch the static-protective bag containing the drive to any unpainted metal
surface on the computer; then remove the drive from the bag and place it on a
static-protective surface.
7. Set any jumpers or switches on the drive according to the documentation that
comes with the drive.
8. You might find it easier to install the new drive into the appropriate opening
on the machine front, then attach the cables.
9. If you are installing a 5.25-in. drive in bay 2, push the drive into the bay; then
use the two screws to attach the drive to the drive cage.
10. If you are installing a 3.5-in. drive in bay 2, you must attach the 5.25-in
conversion kit, supplied with your option, to the 3.5-in. drive.
Note: You can install only a 3.5-in. device in bay 4.
11. If the drive is an IDE device, connect one end of the IDE signal cable into the
back of the drive and the other end of the cable into the IDE connector on the
system board. For the location of the IDE connectors, see “Internal cable
connectors” on page 28. If the drive is a SCSI device, connect one end of the
SCSI signal cable into the back of the drive and the other end of the cable into
the SCSI adapter.
Note: Make sure to route the SCSI signal cable so that it does not block the air
flow to the rear of the drives or over the microprocessor.
12. Connect a power cable to the back of the drive. The connectors are keyed and
can be inserted only one way.
13. If you have other options to install or remove, do so now.
14. Replace the support bracket.
15. Go to the appropriate section to work with another option, or replace the side
cover, see “Replacing the cover” on page 43 for details.
16. Reconnect the external cables and power cords; then turn on the attached
devices and the computer.
Installing a hard disk drive in bay 5, 6, or 7
You might find it useful to work with the computer laying on its side. Bays 5, 6,
and 7 are in the drive cage. The drive cage is located just above the front adapter
Chapter 5. Installing Options39
support bracket. Refer to the illustration below as you work with the drive cage.
1. Read the information in “Preinstallation steps (all bays)” on page 37.
2. Turn off the computer and all attached devices. Disconnect all external cables
and power cords; then remove the cover (see “Removing the side cover” on
page 30 for details).
3. Remove the support bracket.
4. Access the drive cage.
a. If your computer has hard disk drives preinstalled in the drive cage,
disconnect the power and signal cables from the rear of the drives.
b. Grasp the drive cage and rotate the cage out (middle view above) of the
computer until it locks into place with the drive cage retention tab. The
open ends of the drive slots and installed drives will face you.
Note: Ensure that the drive cage locks into place over the drive cage
retention tab by pressing the drive cage all the way up.
5. Attach the guide rails to the side of the drive using the screws provided. If
you obtained your optional drive from IBM, the guide rails are blue plastic.
6. Slide the drive into the drive cage until the plastic tabs on the drive guide
rails lock into place in the drive cage.
7. Lift the drive cage up, and press in on the drive cage release tab; then rotate
the cage back into the computer (right view above).
Note: Clear any cables that might impede the replacement of the drive cage.
8. Connect the power and signal cables to the rear of each drive.
Note: Route the signal cable so that it does not block the air flow to the rear
of the drives or over the microprocessor.
9. If you have other options to install or remove, do so now.
10. Replace the support bracket.
11. Replace the side cover, see “Replacing the cover” on page 43 for details.
12. Reconnect the external cables and power cords; then turn on the attached
devices and the computer.
Installing memory modules
Adding memory to your computer is an easy way to make programs run faster.
You can increase the amount of memory in your computer by installing memory
modules. Your IntelliStation M Pro computer uses industry-standard, RAMBUS
in-line memory modules (RIMMs).
40IntelliStation M Pro: User Guide
Notes:
1. Any connector that does not have a RIMM installed must have a continuity
RIMM (C-RIMM), a module that looks like a RIMM but has no memory on it.
A C-RIMM is used to continue the connection on a RIMM connector that does
not have memory installed.
2. Install only ECC RIMMs to enable ECC. If you use ECC and non-ECC memory
together, it will function as non-ECC memory.
3. RIMM connectors do not support dual inline memory modules (DIMMs).
4. Use only PC600 or PC800 RIMMs.
Note: If you use PC600 and PC800 RIMMs together, all memory will function
at the speed of the slowest RIMM.
5. Your IntelliStation M Pro computer supports 128 MB, 256 MB, and 512 MB
RIMMs. Your computer supports a minimum of 128 MB and a maximum of 2.0
GB of system memory. Go to http://www.ibm.com/pc/support for a list of
memory modules to use with your computer.
Note: The illustrations in this document might differ slightly from your hardware.
Attention:When handling static-sensitive devices, take precautions to avoid
damage from static electricity. For details on handling these devices, see “Handling
static-sensitive devices” on page 30.
1. Review the safety precautions listed in the “Safety information” on page 30.
2. Turn off the computer and all attached devices. Disconnect all external cables
and power cords; then remove the cover (see “Removing the side cover” on
page 30 for details).
3. Remove the support bracket.
Chapter 5. Installing Options41
4. Touch the static-protective package containing the RIMM to any unpainted
metal surface on the computer. Then remove the new RIMM from the
package.
5. Open the retaining clips and, if necessary, remove any existing RIMM or
C-RIMM:
6. Gently open the retaining clip on each end of the RIMM slot. Turn the RIMM
so that the pins align correctly with the connector.
7. Insert the RIMM into the connector by aligning the RIMM edges with the slots
at each end of the RIMM connector. Firmly press the RIMM straight down
into the connector by applying pressure on both ends of the RIMM
simultaneously. The retaining clips snap into the locked position when the
RIMM is firmly seated in the connector.
8. If a gap exists between the RIMM and the retaining clips, the RIMM has not
been correctly installed. Open the retaining clips, remove the RIMM, then
reinsert it.
9. If you have other options to install or remove, go to the appropriate section.
Otherwise, finish the installation with the steps below.
10. Replace the support bracket.
11. Replace the side cover, see “Replacing the cover” on page 43.
12. Reconnect the external cables and power cords. Turn on the attached devices,
then the computer.
Installing a security U-bolt
To help prevent theft, you can add a security U-bolt and cable to your computer.
This section discusses how to install a security U-bolt.
Note: Your computer might look different slightly different than the one shown.
42IntelliStation M Pro: User Guide
Do the following to install the U-bolt:
1. Review the safety precautions listed in “Safety Information” on page vii.
2. Turn off the computer and all attached devices. Disconnect all external cables
and power cords; then remove the cover (see “Removing the side cover” on
page 30 for details).
3. Use a screwdriver to remove the two metal knockouts.
4. Insert the U-bolt through the rear panel; then attach and tighten the nuts.
5. Thread the cable through the U-bolt and around an object that is not part of or
permanently secured to the building structure or foundation, and from which
the cable cannot be removed. Fasten the cable ends together with a lock. After
you add the security cable, be certain it does not interfere with other cables
connected to the computer.
6. Reconnect the external cables and power cords, and turn on the attached
devices, then the computer.
Replacing the cover
The following information describes replacing the cover. The illustration below
might differ slightly from your hardware.
Chapter 5. Installing Options43
Note: Because of the placement of the adapter support brackets, you might find it
easier to lay the computer on it side with the cover lock facing you.
Note: If you removed the support bracket, reinstall it before you replace the cover.
See “Removing the support bracket” on page 31 for details.
Do the following to replace the computer cover:
1. Clear any cables that might impede the replacement of the cover.
2. Install the side cover by placing it into position on the computer. Be certain the
notches on the underside of the cover match up to the holes along the sides of
the computer. Press down on the cover release latch button as you close the
cover release latch to lock the cover.
3. If you have not done so already, make sure that the two front stabilizing feet
are rotated outward so that they properly support the computer. Rotate each
individual foot outward 90 degrees.
4. Reconnect the external cables and power cords to the computer; then connect
the power cords to electrical outlets.
5. Turn on the attached devices; then turn on the computer.
Connecting external devices
You can attach several external devices to your computer.
Installation procedure
To attach an external device:
1. Be sure your computer and all attached devices are turned off.
2. Read “Installing adapters-before you begin” on page 29 and the documentation
that comes with your options.
44IntelliStation M Pro: User Guide
3. Follow the instructions that come with the option to prepare it for installation
6
4
2
1
3
5
6
4
2
1
3
5
and to connect it to the computer.
Input/Output connector descriptions
This section provides pin and other information about the I/O connectors on the
rear of your computer. Refer to “Input/Output connector locations” on page 9.
These connectors include the following:
v One mouse
v One keyboard
v One parallel
v Two serial
v One Ethernet
v Two USB
v Line in
v Line out
v Microphone
v One video (Optional multiple connectors on some models)
v One Ultra 3/160 SCSI (some models)
Mouse connector
Your computer has one mouse connector that supports a mouse or other pointing
device. The mouse connector is located on the rear of your computer, see
“Input/Output connector locations” on page 9.
Keyboard connector
Your computer has one keyboard connector. See “Input/Output connector
locations” on page 9 for its location.
Note: If you attach a standard (non-USB) keyboard to the keyboard connector, the
USB ports and devices are disabled during the power-on self-test (POST).
Parallel connector
Your computer has one parallel connector. This connector supports three standard
Institute of Electrical and Electronics Engineers (IEEE) 1284 modes of operation:
standard parallel port (SPP), enhanced parallel port (EPP), and extended capability
port (ECP).
Viewing or changing the connector assignments
Use the BIOS Setup Utility program to configure the parallel connector as
bi-directional. With this configuration, data can be read from and written to a
device. In bidirectional mode, the computer supports the ECP and EPP modes.
Do the following to view or change the parallel-connector assignment:
Chapter 5. Installing Options45
1. Restart the computer.
2. Press and hold the F2 key to launch the BIOS Setup Utility.
3. On the BIOS Setup Utility menu, use the cursor keys on the keyboard to select
Advanced→Peripheral Configuration→Parallel Port.
Note: When you configure the parallel connector as bi-directional, use an IEEE
1284-compliant cable. The cable must not exceed 3 meters (9.8 ft.).
4. Follow the instructions on the screen to save your changes and exit from the
BIOS Setup Utility menu.
Parallel connector
There is a 25-pin, female D-shell parallel connector on the rear of your computer,
see “Input/Output connector locations” on page 9 for the location of this connector.
Serial connectors
Your computer has two standard 9-pin D-shell serial connectors: Serial connector 1
and Serial connector 2. See “Input/Output connector locations” on page 9 for their
location.
Ethernet connector
Your computer comes with an integrated Ethernet controller. This controller
provides an interface for connecting to 10-Mbps or 100-Mbps networks and
provides full-duplex capability, which enables simultaneous transmission and
reception of data on an Ethernet LAN.
To access the Ethernet connector, attach a Category 3, 4, or 5 unshielded
twisted-pair (UTP) cable to the RJ-45 connector on the rear of your computer, see
“Input/Output connector locations” on page 9.
13
25
1
69
5
1
14
Important
To operate the computer within FCC Class A or Class B limits, use a category
5 Ethernet cable.
Universal Serial Bus connectors
Your computer has two Universal Serial Bus (USB) connectors, which configure
automatically when you use any USB device. USB is a serial interface standard for
46IntelliStation M Pro: User Guide
telephony and multimedia devices. It uses Plug and Play technology to determine
the type of device attached to the connector.
Notes:
1. If you attach a standard (non-USB) keyboard to the keyboard connector, the
USB connectors and devices will be disabled during the power-on self-test.
2. If you install a USB keyboard that has a mouse connector, the USB keyboard
emulates a mouse, and you will not be able to disable the mouse settings in the
BIOS Setup Utility program.
USB cables
Use a 4-pin USB cable to connect external devices to USB connectors.
USB technology transfers data at up to 12 megabits-per-second (Mbps) with a
maximum of 127 external devices and a maximum signal distance of five meters
(16 ft) per segment.
USB connectors
See “Input/Output connector locations” on page 9 for the location of the USB
connectors.
14
Audio connectors
The audio connectors are used to connect external audio equipment to your
computer, see “Input/Output connector locations” on page 9 for the location of
these connectors.
Line out
This connector is used to send audio signals from the computer to external devices,
such as powered speakers with built-in amplifiers, headphones, multimedia
keyboards, or the audio Line in connector on a stereo system.
Note: The internal speaker in your computer is disabled when any device is
attached to this connector.
Line in
This connector is used to accept audio signals from external devices, such as line
output from a stereo, television, or musical instrument into the computer sound
system.
Microphone
This connector is used to connect a microphone to your computer when you want
to record voice or other sounds on the hard-disk drive. It can also be used by
speech recognition software.
Line
out
LineinMic
Video connector
Your computer uses an AGP adapter located in the AGP slot on the system board.
The video connector is on the adapter and is located on the rear of your computer.
Chapter 5. Installing Options47
See “Input/Output connector locations” on page 9 for the location of this
connector.
Some models come with an AGP adapter that has dual video connectors. If you
have problems viewing information with a second monitor, see “Changing monitor
settings” on page 18.
Ultra 3/160 SCSI connector
Some computer models come with a SCSI adapter, which supports an Ultra
3/160/MB SCSI internal channel in a full-featured PCI 2.1-/2.2-compliant bus
master package. This configuration supports zero wait state, 32-bit memory
transfers at 160 Mbytes/second, when low voltage differential (LVD) SCSI
peripherals are attached. This channel supports up to 15 SCSI devices. In addition,
this adapter uses:
v Double-transition clocking to achieve high transfer rates
v Domain name validation to negotiate compatible data transfer speeds with each
device
v Cyclic-redundancy checking, instead of the usual parity checking, to significantly
improve data reliability
SCSI cabling requirements
You can install five internal SCSI devices using the SCSI signal cable that comes
with your computer. If you plan to attach external SCSI devices, you must order an
additional SCSI cable. To select and order the correct cables for use with external
devices, contact your IBM reseller or IBM marketing representative. To receive an
indication of SCSI hard-disk drive activity, you must also connect the SCSI adapter
to the SCSI LED (JA91) connector on the system board. See “System board” on
page 28 for the location of the SCSI connector.
5
1
1115
Setting SCSI IDs
Each SCSI device connected to a SCSI controller must have a unique SCSI ID. This
ID enables the SCSI controller to identify the device and ensure that different
devices on the same SCSI channel do not attempt to transfer data simultaneously.
SCSI devices that are connected to different SCSI channels can have duplicate SCSI
IDs. Refer to the information that is provided with the device for instructions to set
its SCSI ID. With a SCSI adapter installed in your computer, you can use its 68-pin
SCSI connector to connect different types of SCSI devices.
To install external SCSI devices, you must have an optional SCSI PCI adapter
installed. Refer to the information that is provided with the device for instructions
to set its SCSI ID.
48IntelliStation M Pro: User Guide
34
68
1
35
Chapter 6. Solving problems
This section provides basic troubleshooting information to help you resolve some
problems that might occur. See the Computer Support flowchart on the following
page for further information.
If you cannot locate and correct the problem using the information in this chapter,
refer to “Chapter 7. Getting help, information, and service” on page 75 for more
information.
Diagnostic tools overview
The following tools are available to help you identify and resolve hardware-related
problems:
v Computer Support flowchart
The Computer Support flowchart on the following page will help you determine
how to access help from IBM and register your computer.
v POST beep codes and error messages
The power-on self-test generates beep codes and messages to indicate successful
test completion or the detection of a problem. See “POST” on page 51 for more
information.
v Diagnostic programs
The system diagnostic programs are stored on the Device Driver and IBM
Enhanced Diagnostics CD. These programs are the primary methods of testing the
major components of your computer. See “Diagnostic programs and error
messages” on page 52 for more information.
v Troubleshooting charts
These charts list problem symptoms and steps to correct the problems. See the
“Troubleshooting charts” on page 59 for more information.
v Customized support page
On the World Wide Web you can create your own customized support page
specifically for your computer, including frequently asked questions, parts
information, technical hints and tips, and downloadable files. You can also
choose to receive electronic mail (e-mail) notifications whenever new information
becomes available about your registered products.
The benefits of registering and profiling your IntelliStation include using the
IBM Online Assistant to diagnose problems, and participating in the IBM
discussion forum. For more detailed information about registering and creating a
customized profile for your IBM products, visit the following World Wide Web
addresses:
Check all cables for loose connections
and verify that all optional devices you
installed are supported.
You can view the options list at:
http://www.ibm.com/pc/support
Problem
solved?
Yes
No
Use the troubleshooting
information provided with
your computer to
determine the cause of
the problem and the
action to take.
Problem
solved?
Yes
Register your computer
After you register, you will be able to:
• Diagnose problems using the IBM Assistant
• Participate in the IBM discussion forum
• Receive e-mail notifications of technical updates
related to your products
To register your computer:
Double click theicon on the Windows desktop
•Register
and follow the directions.
• Double click theicon on the Windows desktop;
then, click
• Click
Start Programs IBM Registration Register
•You can also register on theWorld Wide Web at
http:\\www.ibm.com/pc/register
Access IBM
Get started Registeting your IBM computer
ÕÕÕ
You can view a list of IBM HelpCenter
phone numbers at:
http://www.ibm.com/pc/support
Õ
No
Flash the latest levels of BIOS
and diagnostics code.
You can download this code at:
http://www.ibm.com/pc/support
Yes
Problem
solved?
No
Phone an
IBM HelpCenter
50IntelliStation M Pro: User Guide
POST
When you turn on the computer, the Power On Self-Test (POST) performs a series
of tests to check the operation of system components and some of the installed
options.
If POST finishes without detecting any problems, the first window of your
operating system or application program appears.
Notes:
1. If you have a user password set, you must type the password and press Enter,
when prompted, before the operating system will load.
2. A single problem might cause several error messages. When this occurs, work
to correct the cause of the first error message. After you correct the cause of the
first error message, the other error messages usually will resolve the next time
you run the test.
POST beep code descriptions
The possible types of beep codes are as follows:
Repeating long beeps
Indicate a memory error. Ensure that all RIMMs and C-RIMMs are
correctly installed.
One long beep and two short beeps
Indicate a video error. The BIOS cannot initialize the video screen to
display any additional information. Ensure that the video adapter is
correctly installed.
Small computer system interface messages (some models)
The following table lists actions to take if you receive any error message.
Note: If your system does not have a SCSI hard disk drive, ignore any message
that indicates that the BIOS is not installed.
Chapter 6. Solving problems51
You will get these messages only when running the SCSISelect Utility.
Table 2. SCSI messages
SCSI MessagesDescription
AllOne or more of the following might be causing the problem.
v A failing SCSI device (adapter or drive)
v An improper SCSI configuration
v Duplicate SCSI IDs in the same SCSI chain
v An improperly installed SCSI terminator
v A defective SCSI terminator
v An improperly installed cable
v A defective cable
Action: Verify that:
v The external SCSI devices are turned on. External SCSI devices must
be turned on before the computer.
v The cables for all external SCSI devices are connected correctly.
v The last device in each SCSI chain is terminated properly.
v The SCSI devices are configured correctly.
If the above items are correct, run the diagnostic programs to obtain
additional information about the failing device. If the error remains or
recurs, call for service.
Diagnostic programs and error messages
The system diagnostic programs are stored on the Device Driver and IBM Enhanced
Diagnostics CD. These programs are the primary method of testing the major
components of your computer.
Diagnostic error messages indicate that a problem exists; they are not intended to
be used to identify a failing part. Troubleshooting and servicing complex problems
that are indicated by error messages should be performed by trained service
personnel.
Sometimes the first error to occur causes additional errors. In this case, the
computer displays more than one error message. Always follow the suggested
action instructions for the first error message that appears.
The following sections contain the error codes that might be displayed in the
detailed test log and summary log, when running the diagnostic programs.
The error code format is as follows:
fff-ttt-iii-date-cc-text message
where:
fffis the three-digit function code that indicates the function being tested
when the error occurred. For example, function code 089 is for the
microprocessor.
tttis the three-digit failure code for the exact test failure. (These codes are for
trained service personnel and are described in the Hardware MaintenanceManual.)
52IntelliStation M Pro: User Guide
iiiis the three-digit device ID. (These codes are for trained service personnel
and are described in the Hardware Maintenance Manual.)
dateis the date that the diagnostic test was run and the error recorded.
ccare the check digits that are used to verify the validity of the information.
text message
is the diagnostic message that indicates the reason for the problem.
Text messages
The diagnostic text message format is as follows:
Function Name: Result (test specific string)
where:
Function Name
is the name of the function being tested when the error occurred. This
corresponds to the function code (fff) given in the previous list.
Result can be one of the following:
Passed
Failed This result occurs when the diagnostic test discovers an error.
This result occurs when the diagnostic test completes without any
errors.
User Aborted
This result occurs when you stop the diagnostic test before it is
complete.
Not Applicable
This result occurs when you specify a diagnostic test for a device
that is not present.
Aborted
This result occurs when the test could not proceed because of the
system configuration.
Warning
This result occurs when a possible problem is reported during the
diagnostic test, such as when a device that is to be tested is not
installed.
Test Specific String
is additional information that is used to analyze the problem.
Starting the diagnostic programs
The IBM Enhanced Diagnostics programs will isolate problems from your
computer hardware and software. The programs run independently of the
operating system, and must be run either from a CD or diskette. This method of
testing is generally used when other methods are not accessible or have not been
successful in isolating a problem suspected to be hardware related.
A Device Driver and IBM Enhanced Diagnostics CD comes with your computer. You
can also download the latest image of the diagnostics from
http://www.ibm.com/pc/support on the World Wide Web.
Chapter 6. Solving problems53
Using the Device Driver and IBM Enhanced Diagnostics CD
Be certain your computer will start up with the CD-ROM drive as the 1st Boot
Device. If not, use the BIOS Setup Utility to change your 1st Boot Device. For
information on how to use the BIOS Setup Utility, see Access IBM on your
desktop, or refer to “Using the BIOS Setup Utility program” on page 23. Do the
following to run Device Driver and IBM Enhanced Diagnostics CD:
1. Turn off your computer and any attached devices.
2. Insert the Device Drivers and Enhanced Diagnostics CD into the CD-ROM drive.
3. Turn on all attached devices; then, turn on your computer.
4. Follow the instructions on the screen.
5. When you finish running the IBM Enhanced Diagnostics and Utilities program,
exit the program and remove the CD from the drive.
6. If you used the BIOS Setup Utility to change the 1st Boot Device, restore it to
the original setting.
Creating an IBM Enhanced Diagnostics diskette
You can create an IBM Enhanced Diagnostics diskette one of two ways:
v download a program image from the World Wide Web
v create a diskette from the Product Recovery Program
To create a startable Enhanced Diagnostics diskette from the World Wide Web:
1. Go to the following World Wide Web site: http://www.ibm.com/pc/support/
2. Download the diagnostics file for your computer to a hard disk drive directory
(not to a diskette).
3. Go to a DOS prompt and change to the directory where the file was
downloaded.
4. Insert a blank high-density diskette in diskette drive A.
5. Type in the following, and then press Enter: filename a: where filename is the
name of the file you downloaded from the Web.
The downloaded Web file is self-extracting and will be copied to the diskette.
When the copy completes, store the diskette in a safe place.
To create an IBM Enhanced Diagnostics diskette from The Product Recovery
Program:
1. Shut down the operating system and Restart the computer.
2. When the prompt, To start the Product Recovery Program, press F11
appears, press F11 quickly.
3. From the main menu, select System Utilities.
4. Select Create a diagnostic diskette.
Using the Enhanced diagnostics diskette
Do the following to start the IBM Enhanced Diagnostics diskette:
1. Turn off any attached devices and your computer.
2. Insert the IBM Enhanced Diagnostics diskette into the diskette drive.
3. Turn on all attached devices; then, turn on your computer.
4. Follow the instructions on the screen.
When the tests have completed, you can view the Test Log by selecting Utility
from the top of the screen.
54IntelliStation M Pro: User Guide
Viewing the test log
The test log records data about system failures and other pertinent information.
The test log will not contain any information until after the diagnostic program has
run.
Note: If you already are running the diagnostic program, begin with step 4.
Do the following to view the test log:
1. Insert the Enhanced Diagnostics diskette or the Device Drivers and IBM Enhanced
Diagnostics CD.
2. If the computer is on, shut down your operating system and restart the
computer.
3. If a user password is set, the system prompts you for it. Type in the correct
password; then, press Enter.
4. Run the appropriate diagnostics program and when the Diagnostic Programs
screen appears, select Utility.
5. Select View Test Log from the list that appears; then follow the instructions on
the screen.
6. You can save the test log to a file on a diskette or to your hard disk drive.
Note: The system maintains the test-log data while the system is turned on. When
you turn off the power to the computer, the test log is cleared.
Diagnostic error message tables
The following tables provide descriptions of the error messages that might be
listed in the test log after you run the diagnostic programs.
Important
If diagnostic error messages are displayed that are not listed in the following
tables, make sure that your system has the latest levels of BIOS and
diagnostics installed.
CodeFunctionResultText messageAction
001Core systemFailedProcessor board, ECC TestCall for service.
System board
005Video portProcessor and system boards
011Serial portIntegrated serial port
014Parallel portIntegrated parallel port
Chapter 6. Solving problems55
CodeFunctionResultText messageAction
015USB interfaceAbortedCan NOT test USB interface while it is in use.
Note: If you have a USB keyboard or mouse
attached, you cannot run the diagnostic program
for the USB interface.
FailedSystem boardCall for service.
020PCI interfaceFailedSystem boardCall for service.
030SCSI interfaceFailedSCSI adapter in slot n failed register/counter/
power test
(where n is the slot number of the failing adapter)
SCSI controller on system board failed
register/counter/power test
175System thermalFailedFan # n
(where n is the number of the failing fan)
Temperature sensed on processor board is out of
range
180Status displayFailedAny failure messageCall for service.
201System memoryFailedRIMM is in location RIMM n
(where n is the number of the socket that contains
the failing RIMM)
Test setup error: Corrupt BIOS in ROMIf your computer does
Test setup error: Corrupt DMI BIOS, information
in BIOS is not as expected
206Diskette driveFailedInternal diskette drive bayCall for service.
215CD-ROMFailedOn system board.Call for service.
AbortedThe CD-ROM drive is not present.Verify that the cables
217Hard disk driveFailedBIOS drive # n (where n is the drive bay number)Call for service.
1. Turn off the
computer.
2. Replace the USB
keyboard and
mouse with a
standard keyboard
and mouse.
3. Turn on the
computer.
4. Run the diagnostic
test again.
Refer to the information
provided with the
adapter for instructions.
If the problem persists,
call for service.
Call for service.
Replace the indicated
fan.
Call for service.
1. Reseat the failing
RIMM.
2. If the problem
remains, replace the
RIMM.
If the problem
persists, call for
service.
not have the latest level
BIOS installed, update
the BIOS to the latest
level.
If the problem persists,
call for service.
are properly connected
to the CD-ROM drive.
If the problem persists,
call for service.
56IntelliStation M Pro: User Guide
CodeFunctionResultText messageAction
264Magnetic tape
drive
AbortedTest setup error: No tape drive foundCheck the cable and
power connections to
the drive.
Refer to the information
provided with the tape
drive.
If the problem persists,
call for service.
FailedThe load/mount test failed for device n on
adapter m
Refer to the information
provided with the tape
drive.
(where n is the number of the device and m is the
adapter number)
The self-diagnostic failed for device n on adapter
m.
(where n is the number of the device and m is the
adapter number)
If the problem persists,
call for service.
Note: The push button
test is applicable only to
SCSI tape drives that
have a push button.
The unload/eject test failed for device non adapter
m
(where n is the number of the device and m is the
adapter number)
The unload/eject push button test failed for
device n on adapter m
(where n is the number of the device and m is the
adapter number)
The Read/Write Self-diagnostic failed for device n
on adapter m
Insert a new tape
cartridge; then, run the
diagnostic test again.
(where n is the number of the device and m is the
adapter number)
Refer to the information
that is provided with
the tape drive.
If the problem persists,
call for service.
301KeyboardFailedOn system-board keyboard test failed
1. Verify that the
keyboard cable is
connected.
2. If the problem
remains, replace the
keyboard cable.
If the problem persists,
call for service.
302MouseFailedOn system-board pointing device test failed.Replace the pointing
device. If the problem
persists, call for service.
305Video monitorAny messageRefer to the information
that came with the
monitor.
Chapter 6. Solving problems57
CodeFunctionResultText messageAction
405EthernetFailedIn PCI slot n
(where n is the PCI slot number in which the
failing Ethernet adapter is installed)
On system boardCall for service.
415Analog/digital
modem
Not
applicable
FailedModem reset failedReplace the modem.
No modem was detected
PCI modem detected, but not enabled
Replace the Ethernet
adapter in slot n.If the
problem persists, call
for service.
1. Verify that the
modem is properly
attached to the
system.
If the problem persists,
call for service.
1. Change the
configuration to
enable the modem.
2. If the problem
remains, replace the
modem.
If the problem persists,
call for service.
No dial tone detected
Other diagnostic programs
Your computer contains diagnostic programs designed specifically for the
Windows operating environment. Because these diagnostics work with the
operating system, they test hardware and analyze certain software components.
These diagnostic programs are especially useful in isolating operating system and
device driver problems.
If the problem persists,
call for service.
1. Make sure that the
phone line attached
to the modem has a
dial tone. (Connect a
phone to the line
and listen, if
necessary.) If there is
no tone, have the
phone line serviced.
2. If the problem
remains, replace the
modem.
If the problem persists,
call for service.
PC-Doctor for Windows
Do the following to use PC-Doctor for Windows:
1. On the Windows desktop, select Start→PC-Doctor. Follow the instructions on
the screen. Help is available online.
58IntelliStation M Pro: User Guide
Troubleshooting charts
You can use the troubleshooting charts in this section to find solutions to problems
that have definite symptoms.
Important
If diagnostic error messages are displayed that are not listed in the following
tables, make sure that your system has the latest levels of BIOS and
diagnostics installed.
See “Starting the diagnostic programs” on page 53 to test the computer. If you have
run the diagnostic test programs or if running the tests does not detect the
problem, call for service.
Look for the symptom in the left column of the chart. Instructions and probable
solutions to the problem are in the right column. If you have just added new
software or a new option and your system is not working, do the following before
using the troubleshooting charts:
v Remove the software or device that you just added.
v Run the diagnostic tests to determine if your system is running correctly.
v Reinstall the new software or new device.
Table 3. Troubleshooting charts
DeviceSuggested action
CD-ROM driveVerify that:
1. The primary IDE channel is enabled in the BIOS Setup Utility program.
CD-ROM drive is not
recognized.
2. All cables and jumpers are installed correctly.
3. The correct device driver is installed for the CD-ROM drive.
Diskette driveIf there is a diskette in the drive, verify that:
Diskette drive in-use light stays
on, or the system bypasses the
diskette drive.
Expansion enclosureVerify that:
The SCSI expansion enclosure
used to work, but does not
work now.
Other devicesCall for service.
Problems such as broken cover
locks or indicator lights not
working.
1. The diskette drive is enabled in the BIOS Setup Utility program.
2. The diskette is good and not damaged. (Try another diskette if you have one.)
3. The diskette contains the necessary files to start the computer.
4. Your software program is OK.
If the diskette drive in-use light stays on, or the system continues to bypass the
diskette drive, call for service.
1. The cables for all external SCSI options are connected correctly.
2. The last option in each SCSI chain, or the end of the SCSI cable, is terminated
correctly.
3. Any external SCSI option is turned on. You must turn on an external SCSI
option before turning on the system.
For more information, see your SCSI and expansion enclosure documentation.
Chapter 6. Solving problems59
Table 3. Troubleshooting charts (continued)
DeviceSuggested action
Intermittent problemsVerify that:
1. All cables and cords are connected securely to the rear of the computer and
attached options.
2. When the system is turned on, air is flowing from the rear of the computer at
A problem occurs only
occasionally and is difficult to
detect.
Keyboard, mouse, or
pointing-device
All or some keys on the
keyboard do not work.
The mouse or pointing device
does not work.
MemoryVerify that:
The amount of memory
detected is less than the amount
of memory installed.
MonitorSome IBM monitors have their own self-tests. If you suspect a problem with your
Testing the monitor.
The screen is blank.Verify that:
the fan grille. If there is no air flow, the fan is not working. This causes the
computer to overheat and shut down.
3. Ensure that the SCSI bus and devices are configured correctly and that the last
external device in each SCSI chain is terminated correctly.
If the problem persists, call for service.
1. Make sure that the keyboard cable is properly connected to the computer.
2. Make sure that the computer and the monitor are turned on.
3. Try using another keyboard.
If the problem persists, call for service.
1. Verify that the mouse or pointing-device cable is securely connected and the
device drivers are installed correctly.
2. Try using another mouse or pointing device.
If the problem persists, call for service.
1. The memory modules are seated properly.
2. You have installed the correct type of memory.
3. All installed RIMMs are enabled. The computer might have automatically
disabled a RIMM bank when it detected a problem.
If the problem persists, call for service.
monitor, refer to the information that comes with the monitor for adjusting and
testing instructions.
If the problem persists, call for service.
1. The computer power cord is plugged into the computer and a working
electrical outlet.
2. The monitor cables are connected properly.
3. The monitor is turned on and the brightness and contrast controls are adjusted
correctly.
If the problem persists, call for service.
Only the cursor appears.Call for service.
The monitor works when you
turn on the computer, but goes
blank when you start some
application programs.
Verify that:
1. The primary monitor cable is connected to the video port.
2. You installed the necessary device drivers for the applications.
If the problem persists, call for service.
60IntelliStation M Pro: User Guide
Table 3. Troubleshooting charts (continued)
DeviceSuggested action
Wavy, unreadable, rolling,
distorted screen, or screen jitter.
If the self-tests show the monitor is OK, consider the location of the monitor.
Magnetic fields around other devices (such as transformers, appliances, fluorescent
lights, and other monitors) can cause screen jitter or wavy, unreadable, rolling, or
distorted screen images. If this happens, turn off the monitor. (Moving a color
monitor while it is turned on might cause screen discoloration.) Then move the
device and the monitor at least 305 mm (12 in.) apart. Turn on the monitor.
Notes:
1. To prevent diskette drive read/write errors, be sure the distance between
monitors and diskette drives is at least 76 mm (3 in.).
2. Non-IBM monitor cables might cause unpredictable problems.
3. An enhanced monitor cable with additional shielding is available for the 9521
and 9527 monitors. For information about the enhanced monitor cable, see
your IBM reseller or IBM marketing representative.
If the problem persists, call for service.
Wrong characters appear on the
If the wrong language is displayed, update the BIOS with the correct language.
screen.
If the problem persists, call for service.
OptionVerify that:
1. The option is designed for the computer. Refer to
http://www.ibm.com/pc/support for option compatibility information.
2. You followed the installation instructions that came with the option.
An IBM option that was just
installed does not work.
3. The option is installed correctly.
4. You have not loosened any other installed options or cables.
5. You updated the configuration information in the BIOS Setup Utility program.
Whenever an option is changed, you might have to update the configuration.
An IBM option that used to
work does not work now.
Parallel portVerify that:
A parallel device does not
work.
PowerVerify that:
The computer does not turn on.
If the problem persists, call for service.
Verify that all of the option hardware and cable connections are secure.
If the option comes with its own test instructions, use those instructions to test the
option.
If the failing option is a SCSI option, verify that:
1. The cables for all external SCSI options are connected correctly.
2. The last option in each SCSI chain, or the end of the SCSI cable, is terminated
correctly.
3. All external SCSI options are turned on. You must turn on external SCSI
options before turning on the computer.
If the problem persists, call for service.
1. The device is compatible with the computer.
2. The parallel port is enabled.
If the problem persists, call for service.
1. The power cables are properly connected to the computer.
2. The electrical outlet functions properly.
3. The type of memory installed is correct.
4. If you just installed an option, remove it, and restart the computer. If the
computer now turns on, you might have installed more options than the
power supply supports.
If the problem persists, call for service.
Chapter 6. Solving problems61
Table 3. Troubleshooting charts (continued)
DeviceSuggested action
PrinterVerify that:
1. The printer is turned on and is online.
2. The printer signal cable is connected to the correct serial or parallel port on the
computer.
Note: Non-IBM printer cables might cause unpredictable problems.
3. You have assigned the printer port correctly in your operating computer or
The printer does not work.
Serial port
A serial device does not work.Verify that:
Universal Serial Bus (USB)
ports
A USB device does not work.
application program.
4. You have assigned the printer port correctly using the BIOS Setup Utility
program.
5. You have run the tests described in the documentation that comes with your
printer.
If the problem persists, call for service.
1. The device is compatible with the computer.
2. Run the diagnostics for the serial port.
If the problem still exists, call for service.
Verify that:
1. You are not trying to use a USB device during POST, if you have a standard
(non-USB) keyboard attached to the keyboard port.
Note: If a standard (non-USB) keyboard is attached to the keyboard port, then
the USB is disabled and no USB device will work during POST.
2. The correct USB device driver is installed.
3. Your operating system USB devices.
If the problem persists, call for service.
62IntelliStation M Pro: User Guide
Software error messages
These messages appear if a problem or conflict is detected by the application
program, the operating computer, or both. Error messages for operating system
and other software problems are typically text messages, but they also can be
numeric codes. For information about these software error messages, see the
information supplied with the operating system and application program.
DeviceSuggested action
SoftwareTo determine if problems are caused by the software, verify that:
1. Your computer has the minimum memory requirements needed to use the
software. For memory requirements, refer to the information that comes with
the software.
Note: If you have just installed an adapter or memory, you might have a
memory address conflict.
2. The software is designed to operate on your computer.
3. Other software works on your computer.
Suspected software problem.
4. The software that you are using works on another computer.
If you received any error messages when using the software program, refer to
the information that comes with the software for a description of the messages
and solutions to the problem.
If the items above are correct and the problem remains, contact your place of
purchase.
Troubleshooting the Ethernet controller
This section provides troubleshooting information for problems that might occur
with the 10/100 Mbps Ethernet controller.
Network connection problems
If the Ethernet controller cannot connect to the network, check the following:
v Make sure that the cable is installed correctly.
The network cable must be securely attached at all connections. If the cable is
attached but the problem persists, try a different cable.
If you set the Ethernet controller to operate at 100 Mbps, you must use Category
5 cabling.
If you directly connect two workstations (without a hub), or if you are not using
a hub with X ports, use a crossover cable.
Note: To determine whether a hub has an X port, check the port label. If the
label contains an X, the hub has an X port.
v Determine if the hub supports auto-negotiation. If not, try configuring the
integrated Ethernet controller manually to match the speed and duplex mode of
the hub.
v Check the LAN activity light on the rear of the computer. The LAN activity light
illuminates when the Ethernet controller sends or receives data over the Ethernet
network. If the LAN activity light is off, make sure that the hub and network are
operating and that the correct device drivers are loaded.
v Make sure that you are using the correct device drivers, supplied with your
computer.
v Check for operating system-specific causes for the problem.
v Make sure that the device drivers on the client and computer are using the same
protocol.
Chapter 6. Solving problems63
v Test the Ethernet controller.
The way you test the Ethernet controller depends on which operating system
you are using (see the Ethernet controller device driver README file).
Ethernet controller troubleshooting chart
You can use the following troubleshooting chart to find solutions to 10/100 Mbps
Ethernet controller problems that have definite symptoms.
Table 4. Ethernet troubleshooting chart
Ethernet controller problemSuggested Action
The computer stops running
when loading device drivers.
The LAN activity light does
not light.
Data is incorrect.Check the following:
The Ethernet controller
stopped working when
another adapter was added
to the computer.
The PCI BIOS IRQ settings are incorrect.
Check the following:
v Determine if the IRQ setting assigned to the Ethernet controller is also assigned to
another device in the BIOS Setup Utility program.
Although interrupt sharing is possible for PCI devices, some devices do not
function well when they share an interrupt with a dissimilar PCI device. Try
changing the IRQ assigned to the Ethernet controller or the other device. For
example, for NetWare Versions 3 and 4 it is recommended that disk controllers not
share IRQ settings with LAN controllers.
v Make sure that you are using the most recent device driver available from the
World Wide Web.
v Run the network diagnostic program.
If the problem persists, call for service.
Check the following:
v Make sure that you have loaded the network device drivers.
v The network might be idle. Try sending data from this workstation.
v Run diagnostics on the LEDs.
v The function of this LED can be changed by device driver load parameters. If
necessary, remove any LED parameter settings when you load the device drivers.
v Make sure that you are using Category 5 cables when operating the computer at
100 Mbps.
v Make sure that the cables do not run close to noise-inducing sources like
fluorescent lights.
Check the following:
v Make sure that the cable is connected to the Ethernet controller.
v Make sure that your PCI computer BIOS is current.
v Reseat the adapter.
v Determine if the IRQ setting assigned to the Ethernet adapter is also assigned to
another device in the BIOS Setup Utility program.
Although interrupt sharing is possible for PCI devices, some devices do not
function well when they share an interrupt with a dissimilar PCI device. Try
changing the IRQ assigned to the Ethernet adapter or the other device.
If the problem persists, call for service.
The Ethernet controller
stopped working without
apparent cause.
Check the following:
v Run diagnostics for the Ethernet controller.
v Try a different connector on the hub.
v Reinstall the device drivers. Refer to your operating system documentation and to
“Recovering or installing device drivers” on page 69 in this publication.
If the problem remains, call for service.
64IntelliStation M Pro: User Guide
Ethernet controller messages
The integrated Ethernet controller might display messages from the following
device drivers:
v Novell NetWare or IntraNetWare computer open data-link interface (ODI)
v Network driver interface specification (NDIS) adapter for level 4.0 (Windows
NT)
Novell NetWare or IntraNetWare computer ODI driver teaming
messages
This section provides explanations of the error messages for the Novell NetWare or
IntraNetWare computer ODI driver, and suggested actions to resolve each problem.
Table 5. NetWare driver messages for the Ethernet controller
MessageDescription
Couldn’t allocate resources.Explanation: An unknown error has occurred when trying to allocate
needed resources for the AFT Module.
Action:
v Check the computer configuration. If the problem persists, contact your
network administrator.
v Verify that the Ethernet controller is enabled. If the Ethernet controller is
enabled, run the diagnostic programs.
AFT group for primary adapter in
slot nnn already exists.
Explanation: An attempt was made to rebind an adapter already in an AFT
group.
Action: Check the AFT slot numbers for existing AFT teams. If the problem
persists, contact your network administrator
Error locating device control table
(DCT) addresses in internal table.
Make sure that you have loaded LAN
drivers after loading AFT.NLM.
Insufficient number of arguments
specified.
Duplicate slot numbers detected.Explanation: An attempt has been made to bind the same slot number more
’xxx’ is not supported for AFT team.Explanation: A bind command has been issued for adapters not supported
Primary and Secondary adapters do
not match. AFT group is not created.
Explanation: The bind command was entered prior to loading the device
driver. The device driver must be loaded after loading AFT.NLM, but before
any bind command can be issued.
Action: Load the driver for the supported adapter and try loading the AFT
module again. If the problem persists, contact your network administrator.
Explanation: The appropriate or expected number of parameters was not
entered in a command.
Action: Check the parameters required for the given command. If the
problem persists, contact your network administrator.
than once.
Action: Check the slot numbers entered during the bind. Adapter slot
numbers must be valid and unique. If the problem persists, contact your
network administrator.
by AFT.NLM.
Action: Make sure that you attempt to bind only adapters supported by
AFT.NLM.
Explanation: A bind command was entered for an adapter team that is a
combination of computer and client adapters. An AFT team must be a
grouping of the same classification of adapter.
Action: Verify that all the adapters bound in a team are of the same
classification.
Chapter 6. Solving problems65
Table 5. NetWare driver messages for the Ethernet controller (continued)
MessageDescription
Requested number of Secondary
cards are not found.
Failed to create AFT group. Make
sure that the drivers for supported
adapters are loaded, primary adapter
is bound to protocols, and secondary
adapter is not bound to any
protocols.
Error identifying slot numbers for the
specified board names.
Can’t unbind specified slot from AFT
group. Make sure that the slot you
specified is for the primary adapter
in an AFT group.
LAN adapter at slot nnnn (Port 0xaa)
failed to reset. Check the state of the
adapter.
Explanation: The number of adapters specified in the bind command could
not be located.
Action: Verify the numbers and slot locations of the adapters to be bound. If
the problem persists, contact your network administrator.
Explanation: Binding of protocol failed. Protocol is either not bound to any
adapter or is bound to more than one adapter in the group.
Action: Ensure that the protocol is bound to only adapter in an AFT team.
Explanation: The mapping between the board name entered and the slot
number for an adapter could not be established.
Action: Check the board name for the adapter before issuing the bind
command. If the problem persists, contact your network administrator
Explanation: The number entered in the unbind command was not the
primary adapter in an AFT group.
Action: Reissue the unbind command and specify the slot number for the
primary adapter
Explanation: The adapter that you specified could not be initialized.
Action:
1. Load the driver for the supported adapter.
2. Check that the adapter is seated properly in the slot and try loading the
AFT module again.
If the problem persists, contact your network administrator.
AFT is not supported on this version
of NetWare.
Failed to allocate resources tags.Explanation: An unknown error has occurred when trying to allocate
Please unload all LAN drivers before
unloading AFT.NLM.
Explanation: The NetWare on your computer is not a version supported by
AFT.
Action: Load and bind AFT only on supported versions of NetWare
(currently version 4.11 and above).
needed resources for the AFT module.
Action: Check computer configuration. If the problem persists, contact your
network administrator.
Explanation: An attempt was made to unload the AFT.NLM module before
unloading the adapter driver.
Action: Unload the adapter driver before unloading the AFT module.
66IntelliStation M Pro: User Guide
NDIS 4.0 (Windows NT and 2000) driver messages
This section contains the error messages for the NDIS 4.0 drivers. The explanation
and recommended action are included with each message.
Table 6. NDIS (Windows NT or Windows 2000) driver messages for the Ethernet controller
Error code (hex)Description
0x00Explanation: The driver could not register the specified interrupt.
Action: Contact your network administrator.
0x01Explanation: One of the PCI cards did not get the required resources.
Action: Contact your network administrator.
0x02Explanation: Bad node address (multicast address).
Action: Make sure the locally administered address is valid, if one is specified. The address can
not be a multicast address.
0x03Explanation: Failed self-test.
Action: Make sure a cable is attached to the Ethernet connector. If the problem persists, call for
service.
0x0DExplanation: Could not allocate enough memory for transmit queues.
Action:
1. From the Windows NT desktop, select Start→Control Panel→Networks→Adapters.
2. Select your IBM Ethernet adapter from the list.
3. Select Properties→Advanced.
4. Lower the resource values that apply to the transmit queue.
0x0EExplanation: Could not allocate enough memory for receive queue.
Action:
1. From the Windows NT desktop, select Start →Control Panel→Networks→Adapters.
2. Select your IBM Ethernet adapter from the list.
3. Select Properties→Advanced.
4. Lower the resource values that apply to the receive queue.
0x0FExplanation: Could not allocate enough memory for other structures.
Action:
1. From the Windows NT desktop, select Start→Control Panel→Networks→Adapters.
2. Select your IBM Ethernet adapter from the list.
3. Select Properties→Advanced.
4. Lower the value for the resource named in the message.
0x10Explanation: Did not find any Ethernet controllers.
Action: Contact your network administrator.
0x11Explanation: Multiple Ethernet controllers found, but none matched the required ID.
Action: Contact your network administrator.
0x13Explanation: Did not find any Ethernet controllers that matched the required subven/subdev.
Action: Contact your network administrator.
0x16Explanation: Single adapter found, but multiple instances tried to load.
Action: Contact your network administrator.
Chapter 6. Solving problems67
Table 6. NDIS (Windows NT or Windows 2000) driver messages for the Ethernet controller (continued)
Error code (hex)Description
0x17Explanation: Slot parameter not specified in the registry.
Action: Call for service.
All other
4-character
hexadecimal
codes
Action: Call for service.
Ethernet teaming messages
This section displays the messages associated with Ethernet teaming.
Table 7. NDIS (Windows NT or Windows 2000) driver teaming messages for the Ethernet controller
Event IDTypeDescription
01ErrorExplanation: Team Name and physical adapter name are the same. This
is an invalid configuration.
Action: Reconfigure the adapter team by double-clicking the PROSet icon
in the control panel.
02ErrorExplanation: Unable to allocate required resources.
Action: Free some memory resources and restart.
03ErrorExplanation: Unable to read required registry parameters.
Action: Reconfigure the adapter team by double-clicking the PROSet icon
in the control panel.
04ErrorExplanation: Unable to bind to physical adapter.
Action: Reconfigure the adapter team by double-clicking the PROSet icon
in the control panel.
05ErrorExplanation: Unable to initialize an adapter team.
Action: Reconfigure the adapter team by double-clicking the PROSet icon
in the control panel.
06InformationalExplanation: Team nn. Primary adapter is initialized.
Action: None.
07InformationalExplanation: Team nn. Secondary adapter is initialized.
Action: None.
08InformationalExplanation: Team nn. Virtual adapter or Team is initialized.
Action: None.
09InformationalExplanation: Team nn. Primary adapter is switching over.
Action: None.
10WarningExplanation: Team nn. Adapter link down.
Action: Make sure the adapter is functioning properly.
11InformationalExplanation: Team nn. Secondary adapter took over.
68IntelliStation M Pro: User Guide
Action: None.
Table 7. NDIS (Windows NT or Windows 2000) driver teaming messages for the Ethernet controller (continued)
Event IDTypeDescription
12WarningExplanation: Team nn. Secondary adapter is deactivated from the Team.
Action: Make sure the secondary adapter is functioning properly and that
the adapter cable is securely connected to the LAN.
13InformationalExplanation: Team nn. Secondary adapter has rejoined the Team.
Action: None.
14InformationalExplanation: Team nn. Secondary adapter link is working.
Action: None.
15ErrorExplanation: Team nn. The last adapter has lost its link. Network
connection has been lost.
Action: Shut down the computer and replace the adapters; then, restart
the computer to reestablish the connection.
16InformationalExplanation: Team nn. An adapter has reestablished the link. Network
connection has been restored.
Action: None.
17InformationalExplanation: Team nn. Preferred primary adapter has been detected.
Action: None.
18InformationalExplanation: Team nn. Preferred secondary adapter has been detected.
Action: None.
19InformationalExplanation: Team nn. Preferred primary adapter took over.
Action: None.
20InformationalExplanation: Team nn. Preferred secondary adapter took over.
Action: None.
21WarningExplanation: Team nn. Primary adapter does not sense any Probes.
Possible reason: partitioned Team.
Action: Make sure the cables of the adapter team are connected to the
same LAN segment. Reconfigure the team if necessary.
Recovering your operating system and preinstalled software
This section contains instructions for recovering BIOS, device drivers, operating
system, and other support software.
Notes:
1. The Product Recovery Program is provided on the computer hard disk drive to
assist with software recovery.
2. The recovery process replaces all information stored on the C:\ drive. If
possible, back up your data files before starting this process.
Recovering or installing device drivers
Restoring the factory-preinstalled device drivers is part of the Product Recovery
program, and the Device Drivers and IBM Enhanced Diagnostics CD.
Chapter 6. Solving problems69
On some IBM computers, device drivers are located in the
C:\IBMTOOLS\DRIVERS directory. Other device drivers are on the software
media that come with individual devices.
Notes:
1. Before you can recover or install device drivers, your operating system must be
installed on your computer.
2. Before you start recovering or installing device drivers, make sure you have the
documentation and software media for the device.
3. Device drivers for IBM devices and the instructions to install them
(README.TXT) are located on the Device Drivers and IBM Enhanced DiagnosticsCD and in the C:\IBMTOOLS\DRIVERS directory.
4. The latest device drivers are also available on the World Wide Web at
http://www.ibm.com/pc/support.
Recovering the operating system
Your IBM computer has the Product Recovery program on a hidden partition of
the hard disk drive.
Performing a partial or full recovery
Attention
The Product Recovery program will erase all files on the C drive only. A full
recovery will restore the operating system, device drivers, and applications. A
partial recovery will restore your operating system and device drivers without
restoring applications.
Important
If you are recovering your operating system from a Product Recovery CD and
you have more than one CD, always start with Product Recovery CD 1.
Do the following to recover the operating system:
1. If you are recovering your software using a Product Recovery CD, insert the CD
into the CD-ROM drive and continue at the next step. If you are using the
Product Recovery Program on the hard disk drive, continue at the next step.
2. If possible, shut down your operating system normally.
3. If your computer is still on, turn it off.
Note: If the computer will not turn off after you hold down the power button
for at least four seconds, unplug the power cord and wait a few seconds
before reconnecting it.
4. Turn on your computer. Wait for the prompt:
To start the Product Recovery program, press F11.
Quickly press F11; the prompt displays for only a few seconds. Wait for the
program menu.
If you are unable to see the DOS command prompt or the F11 prompt, See
“Using the Recovery Repair diskette” on page 71
70IntelliStation M Pro: User Guide
5. You might have a choice of operating systems to recover. Select the operating
system you want.
6. Select the recovery options you want and follow the instructions on the screen.
7. When recovery is complete, exit the program. If necessary, remove the CD from
the CD-ROM drive.
8. Restart the computer.
Note: If you recover Windows NT Workstation, the hard disk must be partitioned
before all hard disk drive space is available. For information on how to
partition the remainder of your hard disk, go to Access IBM.
Using the Recovery Repair diskette
In some circumstances, files on your hard disk might become unusable so that you
do not see the F11 prompt when you start up your computer. Using the following
procedure, you will be able to access the Product Recovery Program on the hard
disk drive.
1. Turn off your computer and insert the Recovery Repair diskette.
2. Turn on your computer and follow the directions on the screen.
Using ConfigSafe
Before making any changes to your computer configuration, use ConfigSafe to take
a snapshot of your current operating system configuration. ConfigSafe
automatically takes a snapshot of your operating system configuration the first
time you start your computer. ConfigSafe can be used as a troubleshooting tool,
especially if problems occur after installing a new application or option. ConfigSafe
can take regular snapshots on a regular schedule of your choosing of the computer
configuration. You can use the snapshot feature to restore configuration settings.
If you need assistance from an IBM technical support representative, use
ConfigSafe to generate a report about recent changes in your configuration before
you call the IBM HelpCenter
the information in this report to help you.
To use ConfigSafe, do the following:
1. From the Windows desktop, press Start -->ConfigSafe-->ConfigSafe.
2. Follow the instructions on the screen.
3. When finished, exit ConfigSafe.
®
. The IBM technical support representative will use
ConfigSafe save our system (SOS) feature
ConfigSafe has an SOS feature that can be used in DOS if your Windows desktop
becomes unusable. Do the following to use the SOS feature of ConfigSafe:
1. Access a DOS command prompt.
2. At the command prompt, type cd/cfgsafe
3. Press Enter.
4. Type sos
5. Press Enter.
6. Select the most recent configuration dated before the start of the problem. Press
Enter.
7. Restart the computer.
Chapter 6. Solving problems71
Note: If the problem does not resolve, repeat these steps selecting a different saved
configuration. If the problem cannot be solved with a saved configuration,
see “Chapter 7. Getting help, information, and service” on page 75.
ConfigSafe has an online Help system. Look for the pull-down menu for online
Help at the top of the screen.
Erasing a lost or forgotten password (clearing CMOS)
This section applies to lost or forgotten passwords. For more information about
lost or forgotten passwords, see Access IBM.
To erase a forgotten password:
1. Turn off the computer and all attached devices.
2. Unplug the power cord.
3. Remove the cover. See “Removing the side cover” on page 30.
4. See the illustration below for the CMOS jumper location.
5. Move the jumper from the standard position on pins 1 and 2 to the
maintenance, or configure position (pins 2 and 3).
6. Replace the cover and connecting the power cord. See “Replacing the cover”
on page 43 and “Connecting computer cables” on page 9.
7. Once you restart the computer, the BIOS Setup Utility screen is displayed.
8. In the maintenance screen, you can clear CMOS settings.
9. Press Esc.
10. Select Exit from the menu.
11. Select Exit Saving Changes.
12. Follow the directions on the screen.
Note: You must remove the cover again to place the jumper to the normal setting.
Recovering from a POST/BIOS update failure
If power to your computer is interrupted while POST/BIOS is being updated (flash
update), your computer might not restart correctly. If this happens, perform the
following procedure to recover:
1. Using another computer, open the config.sys file on the BIOS flash diskette,
with a text editor.
2. Find the line:
CMOS jumper
(J8C2)
72IntelliStation M Pro: User Guide
shell = flash2.exe
3. Change this line to:
shell = flash2.exe /U
4. Save this file to the diskette. Now you can use this BIOS flash diskette to
update your computer.
5. Turn off your computer and all attached devices, such as printers, monitors,
and external drives.
6. Unplug all power cords from electrical outlets, and remove the cover. See
“Removing the side cover” on page 30.
7. Locate the CMOS jumper on the system board, removing any adapters that
impede access to the jumper. See the system board label inside your computer
for the location of the jumper. See also the illustration in “Erasing a lost or
forgotten password (clearing CMOS)” on page 72.
8. Remove the jumper from the system board.
9. Replace the cover. See “Replacing the cover” on page 43. Reconnect the power
cords for the computer and monitor to electrical outlets.
10. Insert the BIOS update (flash) diskette into drive A, and turn on the computer
and monitor.
11. After the update session is completed, remove the diskette from the diskette
drive, and turn off the computer and monitor.
12. Unplug the power cords from electrical outlets.
13. Unplug all power cords from electrical outlets, and remove the cover. See
“Removing the side cover” on page 30.
14. Remove any adapters that impede access the BIOS Configuration jumper.
15. Replace the Clear CMOS/Recovery jumper to its original position.
16. Replace any adapters that were removed.
17. Replace the cover, see “Replacing the cover” on page 43, and reconnect all
cables that were disconnected.
18. Turn on the computer to restart the operating system.
19. Restore the config.sys file on the diskette back to:
shell = flash2.exe
Replacing the battery
When replacing the battery, you must replace it with a lithium battery of the same
type from the same manufacturer. To avoid possible danger, read and follow the
information in “Lithium battery notice” on page viii.
To order replacement batteries, call 1-800-772-2227 within the United States, and
1-800-465-7999 or 1-800-465-6666 within Canada. Outside the U.S. and Canada, call
your IBM reseller or IBM marketing representative.
Note: After you replace the battery, you must reconfigure your system and reset
the system date and time.
Do the following to replace the battery:
1. Follow any special handling and installation instructions supplied with the
replacement battery.
2. Turn off the computer and all attached devices. Disconnect all external cables
and power cords; then remove the computer cover.
3. Do the following to remove the battery:
Chapter 6. Solving problems73
a. Use one finger to lift the battery clip over the battery.
b. Use one finger to slightly slide the battery out from its socket. The spring
mechanism will push the battery out toward you as you slide it from the
socket.
c. Use your thumb and index finger to pull the battery from under the battery
clip.
d. Ensure that the battery clip is touching the base of the battery socket by
pressing gently on the clip.
4. Do the following to insert the new battery:
a. Tilt the battery so that you can insert it into the socket under the battery
clip.
b. As you slide it under the battery clip, press the battery down into the
socket.
5. Replace the cover and connect the cables.
6. Turn on the system.
7. Start the BIOS Setup Utility program and set configuration parameters.
v Set the system date and time.
v Set passwords if necessary.
v Save the configuration.
74IntelliStation M Pro: User Guide
Chapter 7. Getting help, information, and service
If you need help, service, technical assistance, or just want more information about
IBM products, you will find a wide variety of sources available from IBM to assist
you. This section contains information about where to go for additional
information about IBM and IBM products, what to do if you experience a problem
with your computer, and whom to call for service should it be necessary.
Getting information
Information about your IBM computer and preinstalled software, if any, is
available in the documentation that comes with your computer. That
documentation includes printed books, online books, README files, and help files.
In addition, information about IBM products is available on the World Wide Web
and through the IBM Automated Fax System.
Using the World Wide Web
On the World Wide Web, the IBM Web site has up-to-date information about IBM
Personal Computer products and support. The address for the IBM Personal
Computing home page is http://www.ibm.com/pc.
You can find support information for your IBM products, including supported
options, at http://www.ibm.com/pc/support.
If you select Profile from the support page, you can create a customized support
page that is specific to your hardware, complete with Frequently Asked Questions,
Parts Information, Technical Hints and Tips, and Downloadable Files. In addition,
you can choose to receive e-mail notifications whenever new information becomes
available about your registered products.
You also can order publications through the IBM Publications Ordering System at
http://www.elink.ibmlink.ibm.com/public/applications/publications/cgibin/pbi.cgi.
Getting information by fax
If you have a touch-tone telephone and access to a fax machine, in the U.S. and
Canada you can receive by fax marketing and technical information on many
topics, including hardware, operating systems, and local area networks (LANs).
You can call the IBM Automated Fax System 24 hours a day, 7 days a week. Follow
the recorded instructions, and the requested information will be sent to your fax
machine. In the U.S. and Canada, to access the IBM Automated Fax System, call
1-800-426-3395.
Getting help and service
If you have a problem with your computer, you will find a wide variety of sources
available to help you.
Using the documentation and diagnostic programs
Many computer problems can be solved without outside assistance. If you
experience a problem with your computer, the first place to start is the
troubleshooting information of your computer documentation. If you suspect a
software problem, see the documentation, including README files and online
help, that comes with the operating system or application program.
Most IBM computers and servers come with a set of diagnostic programs that you
can use to help you identify hardware problems. See the troubleshooting
information of your computer documentation for instructions on using the
diagnostic programs.
The troubleshooting information or the diagnostic programs might tell you that
you need additional or updated device drivers or other software. IBM maintains
pages on the World Wide Web where you can get the latest technical information
and download device drivers and updates. To access these pages, go to
http://www.ibm.com/pc/support/ and follow the instructions.
Calling for service
If you have tried to correct the problem yourself and still need help, during the
warranty period, you can get help and information by telephone through the IBM
PC HelpCenter. The following services are available during the warranty period:
v Problem determination - Trained personnel are available to assist you with
determining if you have a hardware problem and deciding what action is
necessary to fix the problem.
v IBM hardware repair - If the problem is determined to be caused by IBM
hardware under warranty, trained service personnel are available to provide the
applicable level of service.
v Engineering change management - Occasionally, there might be changes that are
required after a product has been sold. IBM or your reseller, if authorized by
IBM, will make selected Engineering Changes (ECs) available that apply to your
hardware.
The following items are not covered:
v Replacement or use of non-IBM parts or nonwarranted IBM parts
Note: All warranted parts contain a 7-character identification in the format IBM
FRU XXXXXXX.
v Identification of software problem sources
v Configuration of BIOS as part of an installation or upgrade
v Changes, modifications, or upgrades to device drivers
v Installation and maintenance of network operating systems (NOS)
v Installation and maintenance of application programs
Refer to your IBM hardware warranty for a full explanation of IBM warranty
terms. Be sure to retain your proof of purchase to obtain warranty service.
In the U.S. and Canada, these services are available 24 hours a day, 7 days a week.
In the U.K., these services are available Monday through Friday, from 9:00 a.m. to
6:00 p.m.
Note: Response time will vary depending on the number and complexity of
incoming calls.
If possible, be at your computer when you call. Please have the following
information ready:
v Machine Type and Model
v Serial numbers of your IBM hardware products
76IntelliStation M Pro: User Guide
v Description of the problem
v Exact wording of any error messages
v Hardware and software configuration information
Phone numbers are subject to change without notice. For the most up-to-date
phone numbers, go to http://www.ibm.com/pc/support/ and click HelpCenter
Phone List.
CountryTelephone number
AustriaÍsterreich01-54658-5060
Belgium - DutchBelgie02-210 9820
Belgium - FrenchBelgique02-210 9800
CanadaToronto only416-383-3344
CanadaCanada - all other1-800-565-3344
DenmarkDanmark35 25 02 91
FinlandSuomi09-22 931 840
FranceFrance02 38 55 74 50
GermanyDeutschland069-6654 9040
IrelandIreland01-815 9200
ItalyItalia02-4827 5040
LuxembourgLuxembourg298-977 5063
NetherlandsNederland020-504 0501
NorwayNorge23053240
PortugalPortugal21-791 51 47
SpainEspaña91-662 49 16
SwedenSverige08-751 52 27
SwitzerlandSchweiz/Suisse/Svizzera0848-80-52-52
United KingdomUnited Kingdom01475-555 055
U.S.A. and Puerto RicoU.S.A. and Puerto Rico1-800-772-2227
In all other countries, contact your IBM reseller or IBM marketing representative.
Other services
IBM Update Connector is a remote communication tool that you can use with
some IBM computers to communicate with the HelpCenter. Update Connector
enables you to receive and download updates for some of the software that might
come with your computer.
With some computer models, you can register for International Warranty Service. If
you travel with your computer or need to move it to another country, you might
be able to receive an International Warranty Service Certificate that is honored
virtually worldwide, wherever IBM or IBM resellers sell and service IBM products.
For more information or to register for International Warranty Service:
v In the U.S. or Canada, call 1-800-497-7426.
v In Europe, call 44-1475-893638 (Greenock, U.K.).
v In Australia and New Zealand, call 61-2-9354-4171.
v In all other countries, contact your IBM reseller or IBM marketing representative.
Chapter 7. Getting help, information, and service77
IBM Integrated Technology Services offers a broad range of information technology
support, implementation, and management services. For more information about
these services, refer to the Integrated Technology Services Web site at
http://www.ibm.com/services/its/.
For technical assistance with the installation of, or questions related to, Service
Packs for your preinstalled Microsoft Windows product, refer to the Microsoft
Product Support Services Web site at http://support.microsoft.com/directory/, or
you can contact the IBM HelpCenter. Some fees might apply.
Purchasing additional services
During and after the warranty period, you can purchase additional services, such
as support for IBM and non-IBM hardware, operating systems, and application
programs; network setup and configuration; upgraded or extended hardware
repair services; and custom installations. Service availability and service name
might vary by country.
For more information about these services, see the online information.
Ordering replacement Product Recovery Program CDs
For the most recent information on ordering a replacement Product Recovery CD for
your computer, see the IBM personal computing support Web page at
http://www.ibm.com/pc/support.
78IntelliStation M Pro: User Guide
Appendix A. Caring for your computer
This chapter provides information to help maintain your computer on a day-to-day
basis to ensure proper computer operation.
Taking care of your computer
This section provides guidelines for the proper handling and care of your
computer.
Basics
Here are some basic points about keeping your computer functioning properly:
v Keep your computer in a clean, dry environment. Make sure it rests on a flat,
sturdy surface.
v Do not place items on top of the monitor or cover any of the vents in the
monitor or computer. These vents provide air flow to keep your computer from
overheating.
v Keep food and drinks away from all parts of your computer. Food particles and
spills might make the keyboard and mouse sticky and unusable.
v Do not get the power switches or other controls wet. Moisture can damage these
parts and cause an electrical hazard.
v Always disconnect a power cord by grasping the plug, not the cord.
Cleaning your computer
It is a good practice to clean your computer periodically to protect the surfaces and
ensure trouble-free operation.
Caution
Be certain to turn off the computer and monitor power switches before
cleaning the computer and monitor screen.
Computer and keyboard
Use only mild cleaning solutions and a damp cloth to clean the painted surfaces of
the computer.
Monitor screen
Do not use abrasive cleaners when cleaning the surface of the monitor screen. The
screen surface is easily scratched, so avoid touching it with pens, pencil points, and
erasers.
To clean the screen surface, wipe it gently with a soft, dry cloth, or blow on the
screen to remove grit and other loose particles. Then use a soft cloth moistened
with a nonabrasive liquid glass cleaner.
Mouse
If the pointer on the screen does not move smoothly with the mouse, you might
need to clean the mouse.
3. Turn the mouse upside down. Unlock the retainer on the bottom of the mouse
by turning the retainer ring to the unlocked position.
4. Turn the mouse right-side up, and the retainer and ball will drop out.
5. Wash the ball in warm, soapy water and dry it well.
6. Using a damp cloth, wipe the outside of the mouse and the retainer. Be sure to
wipe the rollers inside the mouse.
7. Insert the ball and retainer. Lock the retainer by turning the ringto the locked
position.
8. Reconnect the mouse cable to the computer.
Cleaning tape drives
To ensure proper operation of a tape backup drive, use a dry process cleaning
cartridge to clean the tape head two hours after you first use a new data cartridge.
Clean the tape head once a month, or after each eight hours of continuous
read/write operations, whichever occurs first. For complete details about the tape
backup drive, refer to the doumentation that comes with your tape drive option.
Moving your computer
Take the following precautions before moving your computer.
1. Back up all files and data from the hard disk.
Operating systems can vary in the way they perform backup procedures. Refer
to your operating system documentation for information about software
backup.
2. Remove all media (diskettes, compact discs, tapes, and so on) from the drives.
3. Turn off the computer and all attached devices. Your hard disk drive
automatically parks the read/write heads in a nondata area. This process
prevents damage to the hard disk.
4. Unplug the power cords from electrical outlets.
5. Note where you have attached your cables to the rear of the computer; then
remove them.
80IntelliStation M Pro: User Guide
6. If you saved the original shipping cartons and packing materials, use them to
pack the units. If you are using different cartons, cushion the units to avoid
damage.
Appendix A. Caring for your computer81
82IntelliStation M Pro: User Guide
Appendix B. Computer records
This appendix contains forms for recording information about your computer,
which can be helpful if you decide to install additional hardware, or if you ever
need to have a your computer serviced.
Serial numbers and keys
Record and retain the following information.
Product NameIntelliStation M Pro
Model/Type (M/T)
Serial Number (S/N)
Key manufacturer address, phone
number and key code number
The model and type (M/T) numbers and the serial number (S/N) are located on a
label near the bottom front bezel of your computer.
The IBM International License Agreement for Non-Warranted Programs is viewable
through Access IBM. Use of your computer signifies acceptance of this agreement.
To view the license agreement, do the following:
1. Double-click the Access IBM icon.
2. In the Access IBM window, select Solve problems.
This chapter contains warranty and emission notices. It also contains trademarks
and general-information notices.
Warranty Statements
The warranty statements consist of two parts: Part 1 and Part 2. Part 1 varies by
country. Part 2 is the same for all countries. Be sure to read both the Part 1 that
applies to your country and Part 2.
v United States, Puerto Rico, and Canada (Z125-4753-05 11/97)
(“IBM Statement of Limited Warranty for United States, Puerto Rico, and
Canada (Part 1 - General Terms)”)
v Worldwide except Canada, Puerto Rico, Turkey, and United States
(Z125-5697-01 11/97)
(“IBM Statement of Warranty Worldwide except Canada, Puerto Rico, Turkey,
United States (Part 1 – General Terms)” on page 90)
v Worldwide Country-Unique Terms
(“Part2-Worldwide Country-Unique Terms” on page 92)
IBM Statement of Limited Warranty for United States, Puerto
Rico, and Canada (Part 1 - General Terms)
This Statement of Limited Warranty includes Part 1 - General Terms and Part 2 Country-unique Terms. The terms of Part 2 may replace or modify those of Part 1.
The warranties provided by IBM in this Statement of Limited Warranty apply only
to Machines you purchase for your use, and not for resale, from IBM or your
reseller. The term ″Machine″ means an IBM machine, its features, conversions,
upgrades, elements, or accessories, or any combination of them. The term
″Machine″ does not include any software programs, whether pre-loaded with the
Machine, installed subsequently or otherwise. Unless IBM specifies otherwise, the
following warranties apply only in the country where you acquire the Machine.
Nothing in this Statement of Warranty affects any statutory rights of consumers
that cannot be waived or limited by contract. If you have any questions, contact
IBM or your reseller.
Machine - IntelliStation M Pro Type 6849
Warranty Period* - Three Years
*Contact your place of purchase for warranty service information. Some IBM Machines are
eligible for On-site warranty service depending on the country where service is performed.
The IBM Warranty for Machines IBM warrants that each Machine 1) is free from
defects in materials and workmanship and 2) conforms to IBM’s Official Published
Specifications. The warranty period for a Machine is a specified, fixed period
commencing on its Date of Installation. The date on your sales receipt is the Date
of Installation, unless IBM or your reseller informs you otherwise.
During the warranty period IBM or your reseller, if approved by IBM to provide
warranty service, will provide repair and exchange service for the Machine,
without charge, under the type of service designated for the Machine and will
manage and install engineering changes that apply to the Machine.
If a Machine does not function as warranted during the warranty period, and IBM
or your reseller are unable to either 1) make it do so or 2) replace it with one that
is at least functionally equivalent, you may return it to your place of purchase and
your money will be refunded. The replacement may not be new, but will be in
good working order.
Extent of Warranty The warranty does not cover the repair or exchange of a
Machine resulting from misuse, accident, modification, unsuitable physical or
operating environment, improper maintenance by you, or failure caused by a
product for which IBM is not responsible. The warranty is voided by removal or
alteration of Machine or parts identification labels.
THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE
ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED,
INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR
CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND
YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM
JURISDICTION TO JURISDICTION. SOME JURISDICTIONS DO NOT
ALLOW THE EXCLUSION OR LIMITATION OF EXPRESS OR IMPLIED
WARRANTIES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT
APPLY TO YOU. IN THAT EVENT, SUCH WARRANTIES ARE LIMITED IN
DURATION TO THE WARRANTY PERIOD. NO WARRANTIES APPLY AFTER
THAT PERIOD.
Items Not Covered by Warranty IBM does not warrant uninterrupted or error-free
operation of a Machine.
Unless specified otherwise, IBM provides non-IBM machines WITHOUT
WARRANTIES OF ANY KIND.
Any technical or other support provided for a Machine under warranty, such as
assistance via telephone with ″how-to″ questions and those regarding Machine
set-up and installation, will be provided WITHOUT WARRANTIES OF ANY
KIND.
Warranty Service To obtain warranty service for the Machine, contact your reseller
or IBM. In the United States, call IBM at 1-800-772-2227. In Canada, call IBM at
1-800-565-3344. You may be required to present proof of purchase.
IBM or your reseller provides certain types of repair and exchange service, either
at your location or at a service center, to keep Machines in, or restore them to,
conformance with their Specifications. IBM or your reseller will inform you of the
available types of service for a Machine based on its country of installation. IBM
may repair the failing Machine or exchange it at its discretion.
When warranty service involves the exchange of a Machine or part, the item IBM
or your reseller replaces becomes its property and the replacement becomes yours.
You represent that all removed items are genuine and unaltered. The replacement
may not be new, but will be in good working order and at least functionally
equivalent to the item replaced. The replacement assumes the warranty service
status of the replaced item.
88IntelliStation M Pro: User Guide
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