IBM IntelliStation M Pro 6225, IntelliStation M Pro 6228, IntelliStation M Pro Type 6225, IntelliStation M Pro Type 6228 Hardware Maintenance Manual And Troubleshooting Manual
IntelliStation M Pro Types 6225 and 6228
Hardware Maintenance Manual and Troubleshooting
Guide
IntelliStation M Pro Types 6225 and 6228
Hardware Maintenance Manual and Troubleshooting
Guide
Notes
v Before using this information and the product it supports, read the general information in
Appendix B, “Safety information,” on page 115, and Appendix C, “Notices,” on page 149.
v The most recent version of this document is available at http://www.ibm.com/pc/support/.
Third Edition (June 2008)
© Copyright International Business Machines Corporation 2004. All rights reserved.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.
About this document
This document contains basic configuration information, diagnostic information, error
codes, error messages, service information, and a symptom-to-FRU index for the
IBM® IntelliStation® M Pro Type 6225 and 6228 computers.
Important: The field replaceable unit (FRU) procedures in this document are
intended for trained servicers who are familiar with IBM products.
Customer replacement units (CRUs) can be replaced by the customer.
See Chapter 7, “Parts listing, IntelliStation M Pro Types 6225 and
6228,” on page 105, to determine if the component being replaced is a
FRU or a CRU. Before servicing an IBM product, be sure to read
Appendix B, “Safety information,” on page 115.
Important safety information
Be sure to read all caution and danger statements in this book before performing
any of the instructions.
Leia todas as instruções de cuidado e perigo antes de executar qualquer operação.
Prenez connaissance de toutes les consignes de type Attention et
Danger avant de procéder aux opérations décrites par les instructions.
Lesen Sie alle Sicherheitshinweise, bevor Sie eine Anweisung ausführen.
Accertarsi di leggere tutti gli avvisi di attenzione e di pericolo prima di effettuare
qualsiasi operazione.
Lea atentamente todas las declaraciones de precaución y peligro ante de llevar a
cabo cualquier operación.
WARNING: Handling the cord on this product or cords associated with accessories
sold with this product, will expose you to lead, a chemical known to the State of
California to cause cancer, and birth defects or other reproductive harm. Wash
hands after handling.
ADVERTENCIA: El contacto con el cable de este producto o con cables de
accesorios que se venden junto con este producto, pueden exponerle al plomo, un
elemento químico que en el estado de California de los Estados Unidos está
considerado como un causante de cancer y de defectos congénitos, además de
otros riesgos reproductivos. Lávese las manos después de usar el producto.
© Copyright IBM Corp. 2004 iii
Online support
You can download the most current diagnostic, BIOS flash, and device-driver files
from http://www.ibm.com/pc/support/.
iv IntelliStation M Pro Types 6225 and 6228: Hardware Maintenance Manual and Troubleshooting Guide
Contents
About this document . . . . . . . . . . . . . . . . . . . . . . iii
Important safety information . . . . . . . . . . . . . . . . . . . . iii
Online support . . . . . . . . . . . . . . . . . . . . . . . . .iv
Chapter 1. Introduction . . . . . . . . . . . . . . . . . . . . . .1
Related documentation . . . . . . . . . . . . . . . . . . . . . .1
Notices and statements used in this document . . . . . . . . . . . . . .2
Features and specifications . . . . . . . . . . . . . . . . . . . . .3
Server controls, connectors, and LEDs . . . . . . . . . . . . . . . .4
Server power features . . . . . . . . . . . . . . . . . . . . . . .5
Turning on the computer . . . . . . . . . . . . . . . . . . . . .5
Turning off the computer . . . . . . . . . . . . . . . . . . . . .6
Chapter 2. Configuring the computer . . . . . . . . . . . . . . . .7
Configuration programs and capabilities . . . . . . . . . . . . . . . .7
Starting the Configuration/Setup Utility program . . . . . . . . . . . . .8
Chapter 3. Diagnostics . . . . . . . . . . . . . . . . . . . . . .9
General checkout . . . . . . . . . . . . . . . . . . . . . . . .9
Diagnostic tools overview . . . . . . . . . . . . . . . . . . . . .10
POST error log . . . . . . . . . . . . . . . . . . . . . . . . .11
POST beep codes . . . . . . . . . . . . . . . . . . . . . . . .11
Small computer system interface (SCSI) messages (some models) . . . . . .11
Diagnostic programs and error messages . . . . . . . . . . . . . . .12
Text messages . . . . . . . . . . . . . . . . . . . . . . . .12
Starting the diagnostic programs and viewing the test log . . . . . . . .13
PC-Doctor for Windows . . . . . . . . . . . . . . . . . . . . . .15
Error symptoms . . . . . . . . . . . . . . . . . . . . . . . .15
Recovering your operating system and preinstalled software . . . . . . . .15
Recovering the operating system . . . . . . . . . . . . . . . . .15
Recovering or installing device drivers . . . . . . . . . . . . . . .16
Creating and using an IBM Enhanced Diagnostics diskette . . . . . . . . .17
Creating an IBM Enhanced Diagnostics diskette . . . . . . . . . . . .17
Using the IBM Enhanced Diagnostics diskette . . . . . . . . . . . .18
Creating an emergency recovery-repair diskette . . . . . . . . . . . . .18
Creating an emergency recovery-repair diskette in Windows . . . . . . .19
Creating an emergency recovery-repair diskette in Red Hat Linux . . . . .19
Using the recovery-repair diskette . . . . . . . . . . . . . . . . . .20
Erasing a lost or forgotten password (clearing CMOS) . . . . . . . . . .20
Updating BIOS code . . . . . . . . . . . . . . . . . . . . . . .22
Recovering from a POST/BIOS update failure . . . . . . . . . . . . .23
Clearing hardware option conflicts and saving option ROM space . . . . . .24
Power checkout . . . . . . . . . . . . . . . . . . . . . . . .25
Troubleshooting the Ethernet controller . . . . . . . . . . . . . . . .26
Network connection problems . . . . . . . . . . . . . . . . . .26
Ethernet controller troubleshooting chart . . . . . . . . . . . . . .27
Chapter 4. Customer replacement units . . . . . . . . . . . . . . .29
Installation guidelines . . . . . . . . . . . . . . . . . . . . . .29
System reliability guidelines . . . . . . . . . . . . . . . . . . .29
Handling static-sensitive devices . . . . . . . . . . . . . . . . .29
Major components of the IntelliStation M Pro Types 6225 and 6228 . . . . .31
Side cover . . . . . . . . . . . . . . . . . . . . . . . . . .32
© Copyright IBM Corp. 2004 v
Removing the side cover . . . . . . . . . . . . . . . . . . . .32
Replacing the side cover . . . . . . . . . . . . . . . . . . . .33
Removing and Installing the Bezel . . . . . . . . . . . . . . . . . .34
Removing and replacing the microprocessor fan assembly . . . . . . . . .35
Removing and replacing the SCSI daughter card . . . . . . . . . . . .37
Installing an adapter . . . . . . . . . . . . . . . . . . . . . . .39
Cabling an optional SCSI adapter . . . . . . . . . . . . . . . . . .43
Removing and replacing the front I/O panel . . . . . . . . . . . . . .44
Removing and replacing the CD-ROM or CD-RW drive . . . . . . . . . .45
Installing a drive . . . . . . . . . . . . . . . . . . . . . . . .47
Installing a drive in bay 2, 3, or 4 . . . . . . . . . . . . . . . . .48
Installing a hard disk drive in bay 5 . . . . . . . . . . . . . . . .50
Power and signal cables for internal drives . . . . . . . . . . . . .53
Installing memory modules . . . . . . . . . . . . . . . . . . . .54
Removing and replacing the internal speaker . . . . . . . . . . . . . .56
Replacing the battery . . . . . . . . . . . . . . . . . . . . . .57
Installing a security cable . . . . . . . . . . . . . . . . . . . . .59
Connecting external options . . . . . . . . . . . . . . . . . . . .60
Input/output connectors . . . . . . . . . . . . . . . . . . . . . .61
Audio connectors . . . . . . . . . . . . . . . . . . . . . . .62
Auxiliary-device (pointing-device) connector . . . . . . . . . . . . .62
Ethernet (RJ-45) connector . . . . . . . . . . . . . . . . . . .62
IEEE 1394 (FireWire) connector (some models) . . . . . . . . . . . .63
Keyboard connector . . . . . . . . . . . . . . . . . . . . . .63
Parallel connector . . . . . . . . . . . . . . . . . . . . . . .63
Serial connectors . . . . . . . . . . . . . . . . . . . . . . .64
Ultra320 SCSI connector . . . . . . . . . . . . . . . . . . . .64
Universal Serial Bus connectors . . . . . . . . . . . . . . . . .65
Video connector . . . . . . . . . . . . . . . . . . . . . . .65
Chapter 5. Field replaceable units . . . . . . . . . . . . . . . . .67
Microprocessor and heat sink . . . . . . . . . . . . . . . . . . .68
Rotating the internal drive cage . . . . . . . . . . . . . . . . . . .73
Power supply . . . . . . . . . . . . . . . . . . . . . . . . .74
Power switch/LED assembly . . . . . . . . . . . . . . . . . . . .76
System board . . . . . . . . . . . . . . . . . . . . . . . . .77
System board option connectors . . . . . . . . . . . . . . . . .77
System board internal connectors . . . . . . . . . . . . . . . . .78
System board external connectors . . . . . . . . . . . . . . . . .79
System board error LEDs . . . . . . . . . . . . . . . . . . . .79
System board jumpers . . . . . . . . . . . . . . . . . . . . .80
Removing the system board . . . . . . . . . . . . . . . . . . .81
Chapter 6. Symptom-to-FRU index . . . . . . . . . . . . . . . . .83
Beep symptoms . . . . . . . . . . . . . . . . . . . . . . . .83
No-beep symptoms . . . . . . . . . . . . . . . . . . . . . . .85
Diagnostic error codes . . . . . . . . . . . . . . . . . . . . . .85
Error symptoms . . . . . . . . . . . . . . . . . . . . . . . .87
POST error codes . . . . . . . . . . . . . . . . . . . . . . . .95
SCSI error codes . . . . . . . . . . . . . . . . . . . . . . . .98
Temperature error messages . . . . . . . . . . . . . . . . . . . .98
Fan error messages . . . . . . . . . . . . . . . . . . . . . . .99
Power error messages . . . . . . . . . . . . . . . . . . . . . .99
System shutdown . . . . . . . . . . . . . . . . . . . . . . . 100
Voltage related system shutdown . . . . . . . . . . . . . . . . . 100
Temperature related system shutdown . . . . . . . . . . . . . . . 100
vi IntelliStation M Pro Types 6225 and 6228: Hardware Maintenance Manual and Troubleshooting Guide
Hard disk drive checkout . . . . . . . . . . . . . . . . . . . . . 101
Host built-in self-test (BIST) . . . . . . . . . . . . . . . . . . . . 101
Bus fault messages . . . . . . . . . . . . . . . . . . . . . . . 101
Undetermined problems . . . . . . . . . . . . . . . . . . . . . 102
Problem determination tips . . . . . . . . . . . . . . . . . . . . 103
Chapter 7. Parts listing, IntelliStation M Pro Types 6225 and 6228 . . . . 105
System . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
System replaceable units . . . . . . . . . . . . . . . . . . . . . 107
Recovery CD, Type 6225 and 6228 . . . . . . . . . . . . . . . . .110
Keyboards (CRUs) . . . . . . . . . . . . . . . . . . . . . . .110
Power cords (CRUs) . . . . . . . . . . . . . . . . . . . . . . 111
Appendix A. Getting help and technical assistance . . . . . . . . . .113
Before you call . . . . . . . . . . . . . . . . . . . . . . . .113
Using the documentation . . . . . . . . . . . . . . . . . . . . .113
Getting help and information from the World Wide Web . . . . . . . . .114
Software service and support . . . . . . . . . . . . . . . . . . .114
Hardware service and support . . . . . . . . . . . . . . . . . . .114
Appendix B. Safety information . . . . . . . . . . . . . . . . .115
General safety . . . . . . . . . . . . . . . . . . . . . . . . .115
Electrical safety . . . . . . . . . . . . . . . . . . . . . . . .116
Safety inspection guide . . . . . . . . . . . . . . . . . . . . .117
Handling electrostatic discharge-sensitive devices . . . . . . . . . . .118
Grounding requirements . . . . . . . . . . . . . . . . . . . . .118
Safety notices (multilingual translations) . . . . . . . . . . . . . . .119
Appendix C. Notices . . . . . . . . . . . . . . . . . . . . . . 149
Edition notice . . . . . . . . . . . . . . . . . . . . . . . . . 149
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Important notes . . . . . . . . . . . . . . . . . . . . . . . . 151
Product recycling and disposal . . . . . . . . . . . . . . . . . . 151
Battery return program . . . . . . . . . . . . . . . . . . . . . 152
Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Electronic emission notices . . . . . . . . . . . . . . . . . . . . 153
Federal Communications Commission (FCC) statement . . . . . . . . 153
Industry Canada Class B emission compliance statement . . . . . . . . 154
Avis de conformité à la réglementation d’Industrie Canada . . . . . . . 154
European Union EMC Directive conformance statement . . . . . . . . 154
Japanese Voluntary Control Council for Interference (VCCI) statement 155
Power cords . . . . . . . . . . . . . . . . . . . . . . . . . 156
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Contents vii
viii IntelliStation M Pro Types 6225 and 6228: Hardware Maintenance Manual and Troubleshooting Guide
Chapter 1. Introduction
This document contains basic configuration information, diagnostic information, error
codes, error messages, service information, and a symptom-to-FRU index for the
IBM IntelliStation M Pro Types 6225 and 6228.
You can obtain up-to-date information about the computer and other IBM computer
products at http://www.ibm.com/pc/us/intellistation/.
Note: The illustrations in this document might differ slightly from your hardware.
Model number
and serial number
Related documentation
This Hardware Maintenance Manual and Troubleshooting Guide is provided in
Portable Document Format (PDF). It contains information to help a user solve
problems or to provide helpful information to a service technician. The following
documents also come with the computer:
v User’s Guide
This document is in PDF on the IBM IntelliStation® Documentation CD. It
contains general information about the computer.
v Installation Guide
This printed document contains instructions for setting up the computer and basic
instructions for installing some options.
v Safety Information
This document is in PDF on the IBM IntelliStation Documentation CD. It contains
translated caution and danger statements. Each caution and danger statement
that appears in the documentation has a number that you can use to locate the
corresponding statement in your language in the Safety Information document.
v Adaptec SCSI documentation
This document is in PDF on the Device Drivers CD. It contains information and
instructions for installing and configuring small computer system interface (SCSI)
device drivers and devices.
© Copyright IBM Corp. 2004 1
v Readme files on the Device Drivers CD
Several readme files on this CD contain information about the preinstalled device
drivers. Other readme files on this CD contain information about the various
adapters and devices that might be installed in or attached to your computer.
Depending
on the computer model, additional documentation might be included on
the IBM IntelliStation Documentation CD.
The computer might have features that are not described in the documentation that
was received with the computer. The documentation might be updated occasionally
to include information about those features, or technical updates might be available
to provide additional information that is not included in the computer documentation.
These updates are available from the IBM Web site at http://www.ibm.com/pc/
support/.
Notices and statements used in this document
The caution and danger statements used in this document are also in the
multilingual Safety Information document, which is on the IBM IntelliStation
Documentation CD. Each statement is numbered for reference to the corresponding
statement in the Safety Information document.
The following notices and statements are used in this document:
v Notes: These notices provide important tips, guidance, or advice.
v Important: These notices provide information or advice that might help you avoid
inconvenient or problem situations.
v Attention: These notices indicate potential damage to programs, devices, or
data. An attention notice is placed just before the instruction or situation in which
damage could occur.
v Caution: These statements indicate situations that can be potentially hazardous
to you. A caution statement is placed just before the description of a potentially
hazardous procedure step or situation.
v Danger: These statements indicate situations that can be potentially lethal or
extremely hazardous to you. A danger statement is placed just before the
description of a potentially lethal or extremely hazardous procedure step or
situation.
2 IntelliStation M Pro Types 6225 and 6228: Hardware Maintenance Manual and Troubleshooting Guide
Features and specifications
The following information is a summary of the features and specifications of the
computer. Depending on the computer model, some features might not be available,
or some specifications might not apply.
Table 1. Features and specifications
Microprocessor:
v Intel™ Pentium 4 processor
v 1 MB Level-2 cache
v 800 MHz front-side bus (FSB)
Memory:
v Minimum: 512 MB
v Maximum: 4 GB
v Type: PC2-3200
v Connectors: four dual inline memory
module (DIMM) connectors
drives:
Internal
v Diskette: 1.44 MB (two mode)
(optional)
v Hard disk drive: SATA or SCSI
v One of the following drives:
– CD-ROM: IDE
– DVD/CD-RW combo: IDE
– CD-RW: IDE
Expansion
bays:
v One slim-high 3.5-inch drive bays
(one hard disk drive installed in some
models)
v Two half-high 5.25-inch bays (optical
drive installed in one bay)
v Two slim-high 3.5-inch bays
expansion slots:
PCI
v One PCI Express x1 slot
v One PCI Express x16 slot
v Two 33 MHz/32-bit PCI slots
supply:
Power
One 400 watts (115-230 V ac)
Cooling:
One speed-controlled fan
Integrated functions:
v Broadcom 5721 10/100/1000 Ethernet
controller with RJ-45 Ethernet connector
v Single-channel Ultra320 SCSI provided
by a mini-PCI card
v Two serial connectors
v One parallel connector
v Four-port serial ATA controller
v Two IEEE 1394 (FireWire) ports
(four-pin on front, six-pin on rear)
v Eight Universal Serial Bus (USB)
connectors (two on front and six on
rear)
v Keyboard connector
v Mouse connector
v Audio connectors
– Line out (front and rear)
– Mic (front)
– Line in (rear)
v Single-channel IDE controller
adapter: (depending on your
Video
model)
v NVIDIA Quadro NVS 280 (DMS-59),
PCI Express x16, with 64 MB DDR
synchronous dynamic random access
memory (SDRAM) video memory and
dual analog connectors (or dual digital
monitor capability with the purchase of
an additional pigtail cable)
v NVIDIA Quadro FX 1300 (DVI-I), PCI
Express x16, with 128 MB DDR
SDRAM video memory with dual DVI-I
connectors
v NVIDIA Quadro FX 3400 (DVI-I), PCI
Express x16, with 256 MB GDDR3
SDRAM video memory with dual DVI-I
connectors
v ATI FireGL V3100 (DVI-I & VGA), PCI
Express x16, with 128 MB DDR
SDRAM video memory with one DVI-I
connector and one VGA connector
Electrical input:
v Sine-wave input (50 or 60 Hz) required
v Input voltage and frequency ranges
automatically selected
v Input voltage low range:
– Minimum: 90 V ac
– Maximum: 137 V ac
v Input voltage high range:
– Minimum: 180 V ac
– Maximum: 265 V ac
v Input kilovolt-amperes (kVA) approximately:
– Minimum: 0.12 kVA
– Maximum: 0.58 kVA
output:
Heat
Approximate heat output in British thermal
units (Btu) per hour
v Minimum configuration: 375 Btu (110 watts)
v Maximum configuration: 1936 Btu (568
watts)
Environment:
v Air temperature:
– Computer on: 10° to 35°C (50° to 95°F)
Altitude: 0 to 2134 m (7000 ft)
– Computer off: -40° to +60°C (-40° to
+140°F)
Maximum altitude: 2133 m (7000 ft)
v Humidity (operating and storage): 8% to
80%
Acoustical noise emissions:
v Sound power, idle: 4.5 bel
v Sound power, operating: 4.9 bel
Size:
v Height: 492 mm (19.4 in.)
v Depth: 450 mm (17.7 in.)
v Width: 175 mm (6.9 in.)
v Weight: 10.5 kg (23 lb) to 13.5 kg (30 lb)
depending upon configuration
Note: Power consumption and heat output vary depending on the number and type
of optional features installed and the power-management optional features in
use.
Chapter 1. Introduction 3
Server controls, connectors, and LEDs
This section identifies the controls, light-emitting diodes (LEDs), and front
connectors on IntelliStation M Pro Types 6225 and 6228. See “Input/output
connectors” on page 61 for an illustration of the connectors on the rear of the
computer..
Power-control button
Power-on LED
Ethernet
activity LED
System error LED
Hard disk drive
activity LED
CD-ROM drive activity LED
CD-eject button
AC power LED
Power supply
error LED
Diskette drive activity
LED (optional)
Diskette-eject
button (optional)
1
3
9
4
IEEE 1394 (Firewire)
connector
USB connector
USB connector
Microphone connector
Line out connector
CD-ROM drive activity LED
When this LED is lit, it indicates that the CD-ROM drive is in use.
CD-eject button
Press this button to insert a CD into or remove a CD from the CD-ROM
drive.
AC power LED
When this green LED is lit, it indicates that the computer is connected to an
ac power source. This LED is on the rear of the computer.
Power supply error LED
When this amber LED is lit, it indicates that a power supply error has
occurred. This LED is on the rear of the computer.
Diskette drive activity LED
When this LED is lit, it indicates that the diskette drive is in use.
Diskette-eject button
Press this button to release a diskette from the diskette drive.
IEEE 1394 (FireWire) connectors
Use these connectors (four-pin on the front and six-pin on the rear) to
connect FireWire devices, such as digital video cameras and external hard
disk drives.
4 IntelliStation M Pro Types 6225 and 6228: Hardware Maintenance Manual and Troubleshooting Guide
USB connectors
Use these connectors to connect USB devices to your computer, using
redundant Plug and Play technology.
Microphone connector (pink)
Use this connector to connect a microphone to your computer when you
want to record voices or other sounds on the hard disk. Yo u can also use
this connector (and a microphone) with speech-recognition software.
Line out connector (green)
Use this connector to send audio signals from the computer to external
devices, such as speakers with built-in amplifiers, headphones, multimedia
keyboards, or the audio line-in jack on a stereo system.
System-error LED
When this LED is lit, it indicates that a system error has occurred. An LED
on the system board might also be lit to help isolate the error. If the system
board LED is not lit, check the error log.
Hard disk drive activity LED
When this LED is lit, it indicates that the hard disk drive is in use.
Ethernet activity LED
When this LED is lit, it indicates that there is activity between the computer
and the network. There are two of these LEDs, one on the front and one on
the rear of the computer.
Power-on LED
When this LED is lit, it indicates that the computer is turned on.
Power-control button
Press this button to turn the computer on or off.
Ethernet link status LED
When this LED is flickering, it indicates that there is an active connection on
the Ethernet connector. This LED is on the rear of the computer.
Server power features
When the computer is connected to an ac power source but is not turned on, the
operating system does not run, and all core logic is shut down; however, the
computer can respond to remote requests to turn on the computer. When the
computer is connected to an ac power source but is not turned on, the power-on
LED on the front of the computer is not lit and the ac power LED on the rear of the
computer is lit.
Notes:
1. Turn on all external devices, such as the monitor, before turning on the
computer.
2. The power-on LED on the front of the computer is lit when the computer is on
and while it is being turned on.
Turning on the computer
Approximately 20 seconds after the computer is connected to ac power, the
power-control button becomes active, and you can turn on the computer and start
the operating system by pressing the power-control button.
Chapter 1. Introduction 5
The computer can also be turned on in any of the following ways:
v If a power failure occurs while the computer is turned on, the computer will
restart automatically when power is restored.
v When you connect your computer to power for the first time, the Wake on LAN
feature can turn on the computer. If your computer was previously turned on, it
must be properly turned off for the Wake on LAN feature to turn on the computer.
Turning off the computer
When you turn off the computer and leave it connected to ac power, the computer
can respond to remote requests to turn on the computer. To remove all power from
the computer, you must disconnect it from the power source.
Some operating systems require an orderly shutdown before you turn off the
computer. See the operating-system documentation for information about shutting
down the operating system.
®
Statement 5
CAUTION:
The power control button on the device and the power switch on the power supply do
not turn off the electrical current supplied to the device. The device also might have
more than one power cord. To remove all electrical current from the device, ensure
that all power cords are disconnected from the power source.
1 2
The computer can be turned off in any of the following ways:
v You can turn off your computer from the operating system. If this feature is
supported by your operating system, it will turn off the computer after performing
an orderly shutdown of the operating system.
– To turn off the computer from the Microsoft® Windows® XP operating system,
click Start > Turn Off Computer; then, click Turn Off.
– To turn off the computer from the Red Hat Linux operating system, click Red
Hat Linux Main Menu Button > Logout > Shutdown; then, click Yes.
You can press the power-control button on the front of the computer to start an
v
orderly shutdown of the operating system and turn off the computer, if your
operating system supports this feature.
Note: After turning off the computer, wait at least 5 seconds before you press
the power-control button to turn on the computer again.
v You can press and hold the power-control button for more than 4 seconds to
cause an immediate shutdown of the computer. You can use this feature to turn
off the computer if the operating system stops functioning.
6 IntelliStation M Pro Types 6225 and 6228: Hardware Maintenance Manual and Troubleshooting Guide
Chapter 2. Configuring the computer
Detailed information about configuring the computer is in the IBM IntelliStation
User’s Guide on the IBM IntelliStationDocumentation CD.
The latest information about these programs and the most recent device-driver files
are available at http://www.ibm.com/pc/support.
Configuration programs and capabilities
The following configuration programs and capabilities come with the computer:
v Configuration/Setup Utility program
The Configuration/Setup Utility program is part of the basic input/output system
(BIOS) code in your computer. You can use this program to configure serial port
assignments, change interrupt request (IRQ) settings, change the device startup
sequence, set the date and time, set passwords, and set the chassis-intrusion
detector.
v Boot Menu program
Boot Menu program is part of the BIOS code in your computer. Use it to
temporarily assign a device to be first in the startup sequence, overriding the
startup sequence that is set in the Configuration/Setup Utility program.
v Broadcom NetXtreme Gigabit Ethernet Boot Agent
The Broadcom NetXtreme Gigabit Ethernet Boot Agent is part of the BIOS code
in your computer. You can use it to configure the network as a startable device,
and you can customize where the network startup option appears in your startup
sequence. Yo u enable and disable the Broadcom NetXtreme Gigabit Ethernet
Boot Agent from the Configuration/Setup Utility program.
v Ethernet controller configuration
The Ethernet controller is integrated on the system board. Yo u do not need to set
any jumpers or configure the controller. However, you must install a device driver
to enable the operating system to address the controller. For device drivers and
information about configuring your Gigabit Ethernet controller, go to
http://www.ibm.com/pc/support/.
v SCSISelect Utility program (some models)
If your computer comes with a SCSI adapter, you can use the SCSISelect Utility
program to configure devices that are attached to the SCSI adapter. Use this
program to change default values, resolve configuration conflicts, and perform a
low-level format on a SCSI hard disk drive.
© Copyright IBM Corp. 2004 7
Starting the Configuration/Setup Utility program
Complete the following steps to start the Configuration/Setup Utility program:
1. Turn on the computer and watch the monitor screen. If your computer is already
on when you start this procedure, you must shut down the operating system,
turn off the computer, wait a few seconds until all in-use LEDs go off, and
restart the computer.
2. When the message Press F1 for Configuration/Setup, Press F12 for Boot
Menu appears on the screen during startup, press F1. (This prompt appears on
the screen for only a few seconds. Yo u must press F1 quickly.) If you have set
both a user password and an administrator password, you must type the
administrator password to access the full Configuration/Setup Utility menu.
3. Follow the instructions on the screen.
8 IntelliStation M Pro Types 6225 and 6228: Hardware Maintenance Manual and Troubleshooting Guide
Chapter 3. Diagnostics
This section provides basic troubleshooting information to help you solve some
problems that might occur.
General checkout
Follow the checkout procedure for diagnosing hardware problems. Review the
following information before performing the checkout procedure:
v Read Appendix B, “Safety information,” on page 115.
v The system diagnostic programs are stored on a hidden partition on the
computer hard disk. These programs are the primary method of testing the major
components of the computer: the system board, Ethernet controller, video
controller, RAM, keyboard, mouse (pointing device), serial ports, hard disk drives,
and parallel port. Yo u can also use them to test some external devices. If you are
not sure whether a problem is caused by the hardware or by the software, you
can use the diagnostic programs to confirm that the hardware is working
correctly.
v When you run the diagnostic programs, a single problem might cause several
error messages. If you receive several error messages, correct the cause of the
first error message. The other error messages might not occur the next time you
run the diagnostic programs.
v Before running the diagnostic programs, you must determine whether the failing
computer is part of a shared hard disk drive cluster (two or more computers
sharing external storage devices). If you suspect that it is part of a cluster, you
can run all diagnostic programs except the ones that test the storage unit (that is,
a hard disk drive in the storage unit) or the storage adapter that is attached to
the storage unit. The failing computer might be part of a cluster if any of the
following conditions is true:
– The customer identifies the failing computer as part of a cluster.
– One or more external storage units are attached to the failing computer and at
least one of the attached storage units is also attached to another computer
or unidentifiable device.
– One or more computers are located near the failing computer.
v Important:
1. For computers that are part of a shared hard disk drive cluster, run one test
at a time. Do not run any suite of tests, such as “quick” or “normal” tests,
because this could enable the hard disk drive diagnostic tests.
2. If more than one error code is displayed, correct the first error. The other
error codes might not occur the next time you run the diagnostic programs.
3. If the computer is suspended and a POST error code is displayed, see
“POST error codes” on page 95.
4. If the computer is suspended and no error message is displayed, see “Error
symptoms” on page 87 and “Undetermined problems” on page 102.
5. For information about power-supply problems, see “Power checkout” on page
25.
6. For intermittent problems, check the error log; see “Diagnostic programs and
error messages” on page 12.
© Copyright IBM Corp. 2004 9
Complete the following steps to perform the checkout procedure:
001 IS THE COMPUTER PART OF A CLUSTER?
YES. Schedule maintenance for the computer. Shut down all computers
related to the cluster. Run the storage test.
NO. Go to step 002.
002 IF THE COMPUTER IS NOT PART OF A CLUSTER:
1. Check the system board LEDs (see “System board error LEDs” on page
79).
2. Turn off the computer and all external devices.
3. Check all cables and power cords.
4. Set all display controls to the middle position.
5. Turn on all external devices.
6. Turn on the computer.
7. Watch the screen for POST errors, and record any POST error
messages that are displayed on the screen. If an error is displayed, look
up the first error (see “POST error codes” on page 95).
8. Run the diagnostic programs (see “Starting the diagnostic programs and
viewing the test log” on page 13).
003 DID THE DIAGNOSTIC PROGRAMS START ?
NO. Find the failure symptom in “Error symptoms” on page 87.
YES. Run the diagnostic programs (see “Starting the diagnostic programs
and viewing the test log” on page 13).
If you receive an error, see Chapter 6, “Symptom-to-FRU index,” on page
83.
If the diagnostics were completed successfully and you still suspect a
problem, see “Undetermined problems” on page 102.
If the computer does not turn on, see “Error symptoms” on page 87.
Diagnostic tools overview
The following tools are available to help you diagnose and solve hardware-related
problems:
v POST beep codes and error messages
The power-on self-test generates beep codes and messages to indicate
successful test completion or the detection of a problem. See “POST error log”
on page 11 for more information.
v Diagnostic programs
The system diagnostic programs are on a hidden partition on the hard disk.
These programs are the primary methods of testing the major components of the
computer. See “Diagnostic programs and error messages” on page 12 for more
information.
v Error charts
These charts list problem symptoms and steps to correct the problem. See “Error
symptoms” on page 15 for more information.
v System-board error LEDs
An LED on the system board might also be lit to help isolate an error that is
indicated by the system error LED on the front of the computer. See the “System
board error LEDs” on page 79 for more information.
10 IntelliStation M Pro Types 6225 and 6228: Hardware Maintenance Manual and Troubleshooting Guide
POST error log
When you turn on the computer, the power on self-test (POST) performs a series of
tests to check the operation of system components and some of the installed
options.
If POST finishes without detecting any problems, the first window of the operating
system opens or an application program starts.
If POST detects a problem, more than one beep or no beep might sound, and an
error message appears on the screen.
The POST error log contains the three most recent error codes and messages that
the system generated during POST.
Notes:
1. If you have a user password set, you must type the password and press Enter,
when prompted, before the operating system will start.
2. A single problem might cause several error messages. When this occurs, work
to correct the cause of the first error message. After you correct the cause of
the first error message, the other error messages usually will be resolved the
next time you run the test.
POST beep codes
POST generates beep codes to indicate successful completion or the detection of a
problem.
v One short beep indicates the successful completion of POST.
v More than one beep or no beep indicates that POST detected a problem. For
more information, see “Beep symptoms” on page 83.
If POST detects a problem (more than one beep sounds), an error message
appears on the screen. See “Beep symptoms” on page 83 and “POST error codes”
on page 95 for more information.
Small computer system interface (SCSI) messages (some models)
If the computer has an Ultra320 SCSI adapter installed and you receive a SCSI
error message, see “SCSI error codes” on page 98.
Note: If the computer does not have a SCSI hard disk drive, ignore any message
that indicates that the BIOS code is not installed.
Chapter 3. Diagnostics 11
Diagnostic programs and error messages
The system diagnostic programs are on a hidden partition on the hard disk. These
programs are the primary method of testing the major components of the computer.
You can also download the latest version of the diagnostic programs from
http://www.ibm.com/pc/support/ and use the downloaded file to create an IBM
Enhanced Diagnostics diskette. See “Creating an IBM Enhanced Diagnostics
diskette” on page 17.
Note: When using diagnostics with a USB keyboard and mouse attached, first go
into the Configuration/Setup Utility and enable USB emulation:
1. Restart the computer and press F1 to access the Configuration/Setup
Utility.
2. Select Devices and I/O Ports.
3. Select Legacy USB Support.
4. Make sure that the option is enabled.
Text messages
Diagnostic
error messages indicate that a problem exists; they are not intended to
be used to identify a failing part. Troubleshooting and servicing complex problems
that are indicated by error messages should be performed by trained service
personnel.
Sometimes the first error to occur causes additional errors. In this case, the
computer displays more than one error message. Always follow the suggested
action instructions for the first error message that appears.
See “Diagnostic error codes” on page 85 for a listing of diagnostic error codes.
The diagnostic text message format is as follows:
result test_specific_string
where:
result is one of the following results:
Passed
This test was completed without any errors.
Failed This test discovered an error.
User Aborted
You stopped the test before it was completed.
Not Applicable
Aborted
Warning
test_specific_string
is an error code or other information about the error.
12 IntelliStation M Pro Types 6225 and 6228: Hardware Maintenance Manual and Troubleshooting Guide
You attempted to test a device that is not present in the computer.
The test could not proceed because of the computer configuration.
A possible problem was reported during the test (for example, a
hardware problem that is not related to the hardware currently
being tested.).
Starting the diagnostic programs and viewing the test log
The IBM Enhanced Diagnostics programs isolate problems from your computer
hardware and software. The programs run independently of the operating system.
This method of testing is generally used when other methods are not accessible or
have not been successful in isolating a problem suspected to be hardware related.
Complete the following
Starting the diagnostic programs
Complete the following steps to start the Enhanced Diagnostics programs.
Note: If you are already running the Enhanced Diagnostics program, see “Viewing
the test log.”
1. Start the Enhanced Diagnostics programs.
v To start the Enhanced Diagnostics programs in a Windows operating system,
complete the following steps:
a. Restart the computer and when the message To start the Product
Recovery program is displayed, quickly press F11.
b. Select System utilities.
c. Select Run diagnostics to start the diagnostics programs.
To start the Enhanced Diagnostics programs in Red Hat Linux operating
v
system, complete the following steps:
a. Restart the computer.
b. When the operating system selection menu is displayed, select IBM
Preload Recovery & Diagnostics.
c. Select Run diagnostics to start the diagnostics programs.
(Optionally,
insert the IBM Enhanced Diagnostics diskette and restart the
computer. See “Using the IBM Enhanced Diagnostics diskette” on page 18 for
more information.)
2. Run the applicable diagnostics program and when the Diagnostic Programs
screen appears, select Utility.
3. When you are diagnosing hard disk drives, select SCSI Fixed Disk Test for the
most thorough test. Select Fixed Disk Test for any of the following situations:
v You want to run a faster test.
v The server contains RAID arrays.
v The server contains SATA or IDE hard disk drives.
Viewing the test log
Complete the following steps to view the test log.
1. Start and run the Enhanced Diagnostics programs, see “Starting the diagnostic
programs.”
2. Select View Test Log from the list; then, follow the instructions on the screen.
The test log records data about system failures and other pertinent information.
The test log will not contain any information until after the diagnostic program
has run.
3. Save the test log to a file on a diskette or to your hard disk.
Notes:
a. To save the test log to a diskette, you must use a diskette that you have
formatted yourself; this function does not work with preformatted diskettes. If
the diskette has sufficient space for the test log, the diskette can contain
other data.
Chapter 3. Diagnostics 13
b. The system maintains the test-log data only while the Enhanced Diagnostics
program is running. When you end the Enhanced Diagnostics program, the
test log is cleared.
14 IntelliStation M Pro Types 6225 and 6228: Hardware Maintenance Manual and Troubleshooting Guide
PC-Doctor for Windows
Your computer comes with a version of PC-Doctor designed specifically for the
operating system of your computer. Because these diagnostics work with the
operating system, they test hardware and analyze certain software components.
These diagnostic programs are especially useful for isolating operating-system and
device-driver problems.
Complete the following steps to use PC-Doctor for Windows:
1. On the Windows desktop, click Start > All Programs > PC-Doctor >
PC-Doctor.
2. Follow the instructions on the screen. Help is available online.
Error symptoms
You can use the error charts to find solutions to problems that have definite
symptoms (see “Error symptoms” on page 87).
Recovering your operating system and preinstalled software
This section contains instructions for recovering BIOS code, device drivers, the
operating system, and other support software.
Recovering the operating system
The Product Recovery program is on a hidden partition of the hard disk. The
Product Recovery program runs independently of the operating system and
reinstalls your operating system and preinstalled software.
Attention: If you are using FDISK, Disk Management, or another utility to
reformat the hard disk, you might see the partition where the Product Recovery
program is stored. Do not delete this partition; otherwise, the Product Recovery
program will be lost.
If your hard disk drive, including the partition where the Product Recovery program
is located, becomes damaged or you replace the hard disk drive, contact IBM to
order the IBM Product Recovery CD to recover your preinstalled operating system,
application programs, and device drivers. See Appendix A, “Getting help and
technical assistance,” on page 113 for details.
Complete the following steps to recover the Windows operating system.
Note: The recovery process replaces all information stored on drive C. If possible,
back up your data files before starting this process. The recovery process
does not affect any other drives.
1. If possible, shut down your operating system.
2. If your computer is still on, turn it off.
Note: If the computer will not turn off after you hold down the power-control
3. Turn on your computer, and wait for the prompt
To start the Product Recovery program, press F11.
If the DOS command prompt or the F11 prompt is not displayed, see “Using the
recovery-repair diskette” on page 20..
button for at least 4 seconds, disconnect the power cord, and wait a few
seconds before reconnecting it.
Chapter 3. Diagnostics 15
4. Quickly press F11, and wait for the program menu.
5. Select Full recovery and follow the instructions on the screen.
6. When recovery is complete, exit from the program.
7. Restart the computer.
Complete the following steps to recover the Red Hat Linux operating system.
Note: The recovery process replaces all information stored on drive C. If possible,
back up your data files before starting this process.
1. If possible, shut down your operating system.
2. If your computer is still on, turn it off.
Note: If the computer will not turn off after you hold down the power-control
button for at least 4 seconds, disconnect the power cord, and wait a few
seconds before reconnecting it.
3. Turn on your computer, and wait for the operating system menu to be displayed;
then, quickly select IBM Preload Recovery & Diagnostics.
4. Select the recovery options you want, and follow the instructions on the screen.
Note: To restore the operating system, device drivers, and application
programs, select a full recovery.
5. When recovery is complete, exit from the program. The computer will restart
automatically.
Recovering or installing device drivers
Restoring the factory-preinstalled device drivers is part of the Product Recovery
program and the Device Drivers CD.
Before you can recover or install device drivers, your operating system must be
installed on your computer. Make sure that you have the documentation and
software media for the device before you start recovering or installing device
drivers.
Device drivers for IBM devices and the instructions to install them (readme.txt) are
on the Device Drivers CD and in the c:\ibmtools\drivers\ directory.
Device drivers for IBM devices and the instructions to install them (readme.txt) are
on the Device Drivers CD and in the c:\ibmtools\drivers\ directory.
The latest device drivers are also available at http://www.ibm.com/pc/support/.
16 IntelliStation M Pro Types 6225 and 6228: Hardware Maintenance Manual and Troubleshooting Guide
Creating and using an IBM Enhanced Diagnostics diskette
The IBM Enhanced Diagnostics diskette is used to test hardware components on
your computer. Use the following information and instructions to create and use an
IBM Enhanced Diagnostics diskette.
Note: To create and use a diskette, you must add a diskette drive to your
computer. To enable a USB diskette drive, follow these steps:
1. Enable the Legacy USB Support option under the Startup Option
menu choice in the Configuration/Setup Utility program.
2. Set your removable media device as the first startup device.
3. Select the removable media device you want to boot from and move it to
the top of the Removable Devices list.
Creating an IBM Enhanced Diagnostics diskette
Use one of the following methods to create an IBM Enhanced Diagnostics diskette.
Complete the following steps to create a startable IBM Enhanced Diagnostics
diskette from the Product Recovery program on the hard disk partition:
1. Restart your computer, and watch the monitor.
2. When the message To start the Product Recovery Program, press F11
appears, quickly press F11.
3. Select System Utilities, and press Enter.
4. Select Create IBM Enhanced Diagnostics Diskette, and press Enter.
5. Follow the instructions on the screen.
Complete
the following steps to create an IBM Enhanced Diagnostics diskette from
the World Wide Web:
1. Go to http://www.ibm.com.
2. Click Support & downloads.
3. Click Search technical support.
4. In the Enter search terms field, type diagnostics 6225, and click Submit.
5. From the “Search results” page, click the Enhanced Diagnostics item for your
computer.
6. On the next page, click the executable file for the Enhanced Diagnostics code to
download it (be sure to download the file to a hard disk directory and not to a
diskette). Yo u can click the text file to display the readme file.
7. At a command prompt, change to the directory where the file was downloaded.
8. Insert a blank, high-density diskette into the diskette drive.
9. Type filename a: where filename is the name of the file you downloaded and a
is the letter for the diskette drive; then, press Enter.
downloaded file is self-extracting and is copied to the diskette. When the copy
The
completes, store the diskette in a safe place.
Chapter 3. Diagnostics 17
Using the IBM Enhanced Diagnostics diskette
If you have attached a diskette drive to the computer and created an IBM Enhanced
Diagnostics diskette, complete the following steps to start the diskette. For
instructions on how to create an IBM Enhanced Diagnostics diskette, see “Creating
an IBM Enhanced Diagnostics diskette” on page 17.
1. Turn off any attached devices and your computer.
2. Insert the IBM Enhanced Diagnostics diskette into the diskette drive.
3. Turn on all attached devices; then, turn on your computer.
4. Follow the instructions on the screen.
the tests have been completed, you can view the test log by selecting Utility
When
from the top of the screen.
Creating an emergency recovery-repair diskette
At your earliest opportunity, create a recovery-repair diskette and an IBM Enhanced
Diagnostics diskette, and store them in a safe place. In the unlikely event that your
computer becomes unusable, you can use the recovery-repair diskette to access
the Product Recovery program. For more information about using this diskette, see
“Using the recovery-repair diskette” on page 20.
Note: To create and use a diskette, you must add a diskette drive to your
computer. To enable a USB diskette drive, complete the following steps:
1. Enable the Legacy USB Support option under the Startup Option
menu choice in the Configuration/Setup Utility program.
2. Set your removable media device as the first startup device.
3. Select the removable media device you want to boot from and move it to
the top of the Removable Devices list.
18 IntelliStation M Pro Types 6225 and 6228: Hardware Maintenance Manual and Troubleshooting Guide
Creating an emergency recovery-repair diskette in Windows
In Windows, you can create a recovery-repair diskette from the c:\ibmtools directory
or from the Product Recovery program partition.
Complete the following steps to create a recovery-repair diskette from the
c:\ibmtools directory:
1. Start your computer and operating system.
2. Use Windows Explorer to display the directory structure of your hard disk.
3. Open the c:\ibmtools folder.
4. Double-click rrdisk.bat, and follow the instructions on the screen.
Complete the following steps to create a recovery-repair diskette from the Product
Recovery program partition:
1. Shut down the operating system, and turn off the computer.
2. Wait for at least 5 seconds; then, press and hold the F11 key while you restart
the computer. When a menu appears, release the F11 key.
3. Use one of the following procedures:
v If a menu is displayed that gives you the opportunity to select an operating
system, use the arrow keys to select the operating system that is currently
installed, press Enter, and then continue with the next step.
v If an operating-system menu is not displayed, continue with the next step.
4. From the Product Recovery Main menu, use the arrow keys to select System
utilities, and then press Enter.
5. Use the arrow keys to select Create a Recovery Repair diskette, and then
press Enter.
6. Follow the instructions on the screen.
“Creating an IBM Enhanced Diagnostics diskette” on page 17 for information
See
about how to create an IBM Enhanced Diagnostics diskette.
Creating an emergency recovery-repair diskette in Red Hat Linux
Complete the following steps to create a recovery-repair diskette for Red Hat Linux:
1. Turn on the computer.
2. When the operating-system menu is displayed, select IBM Preload Recovery
and Diagnostics.
3. Follow the instructions on the screen.
Chapter 3. Diagnostics 19
Using the recovery-repair diskette
In some circumstances, files on your hard disk might become damaged so that the
F11 prompt is not displayed when you start your computer. If you have attached a
diskette drive to the computer and created a recovery-repair diskette, use the
following procedure to access the Product Recovery program on the hard disk. For
instructions to create a recovery-repair diskette, see “Creating an emergency
recovery-repair diskette” on page 18.
Complete the following steps to use the recovery-repair diskette:
1. Insert the recovery-repair diskette into the diskette drive.
2. Turn off your computer.
3. Turn on your computer, and follow the instructions on the screen.
If the repair operation is completed without error, the F11 prompt will be displayed
the next time you restart your computer.
If an error message is displayed during the repair operation and the repair operation
cannot be completed, you might have a problem with the Product Recovery
program or the partition that contains the Product Recovery program. Use a Product
Recovery CD to access the Product Recovery program. To obtain a Product
Recovery CD, contact IBM. See Appendix A, “Getting help and technical
assistance,” on page 113 for details.
Erasing a lost or forgotten password (clearing CMOS)
This section describes how to clear the CMOS to eliminate problems and erase a
forgotten password. If you experience severe problems with the computer and the
computer does not start, the code might be damaged. Yo u might need to clear the
CMOS memory to recover. This procedure also erases the power-on password in
case it is lost or forgotten.
Complete the following steps to set the CMOS recovery jumper and erase a
forgotten password:
1. Read Appendix B, “Safety information,” on page 115, and the “Installation
guidelines” on page 29
2. Turn off the computer and all attached devices. See “Turning off the computer”
on page 6 for instructions.
3. Disconnect the power cord.
4. Remove the side cover (see “Removing the side cover” on page 32).
20 IntelliStation M Pro Types 6225 and 6228: Hardware Maintenance Manual and Troubleshooting Guide
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