Page 1
IntelliStation A Pro
Type 6217
Installation Guide
Welcome. . .
Thank you for buying an IBM
IntelliStation A Pro computer.
This contains
information for setting up,
installing options, and configuring
your computer.
This book also contains
information for every day use,
and solving problems.
You can find the most current
information about your
computer on the IBM Web site at:
http://www.ibm.com/pc/support
Installation Guide
Set up the computer
Start the computer
Did the computer
start correctly?
Ye s
Do you plan
to use Windows XP or
Red Hat Linux ?
Ye s
No
No
Go to the Computer Support
flow chart
Install another
operating system
Complete the setup
program
System is ready to use.
• Register your computer:
Go to http://www.ibm.com/pc/register/
• Install options and applications
Page 2
Computer Support
Computer working
properly?
Ye s
No
Check all cables for loose connections
and verify that all optional devices you
installed are on the compatibility matrix.
You can view the atcompatibility matrix
http://www.pc.ibm.com/us/compat/
intellistation/
Problem
solved?
Ye s
No
Register your computer. Go to
http://www.ibm.com/pc/register/
View information about IBM Support
Line at
http://www.ibm.com/services/sl/products/
or view support telephone numbers at
http://www.ibm.com/planetwide/
View support telephone numbers at
http://www.ibm.com/planetwide/
Use the troubleshooting
information provided with
your computer to determine
the cause of the problem
and the action to take.
Problem
solved?
Ye s
No
Flash the latest levels of BIOS,
and download the latest level of
diagnostics. You can download
this code at
http://www.ibm.com/pc/support/
Ye s
Problem
solved?
No
Hardware
Software
Hardware
or Software
problem?
Page 3
IntelliStation A Pro
Ty pe 6217
Installation Guide
Page 4
Note:
Before using this information and the product it supports, be sure to read the general information in and Appendix B, “Notices,” on
page 73, and the Warranty and Support Information document on the IBM IntelliStation Documentation CD.
First Edition (June 2005)
© Copyright International Business Machines Corporation 2005. All rights reserved.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.
Page 5
Contents
Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . .v
Chapter 1. Introduction . . . . . . . . . . . . . . . . . . . . . .1
The IBM IntelliStation Documentation CD . . . . . . . . . . . . . . .2
Hardware and software requirements . . . . . . . . . . . . . . . .2
Using the Documentation Browser . . . . . . . . . . . . . . . . .2
Related documentation . . . . . . . . . . . . . . . . . . . . . .3
Notices and statements in this document . . . . . . . . . . . . . . . .4
Inventory checklist . . . . . . . . . . . . . . . . . . . . . . . .4
Features and specifications . . . . . . . . . . . . . . . . . . . . .5
Controls, LEDs, and connectors . . . . . . . . . . . . . . . . . . .6
Chapter 2. Installing the hardware . . . . . . . . . . . . . . . . .9
Selecting a location for your computer . . . . . . . . . . . . . . . . .9
Arranging your workspace . . . . . . . . . . . . . . . . . . . . .9
Comfort . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Glare and lighting . . . . . . . . . . . . . . . . . . . . . . .9
Air circulation . . . . . . . . . . . . . . . . . . . . . . . .10
Electrical outlets and cable lengths . . . . . . . . . . . . . . . .10
Installing options . . . . . . . . . . . . . . . . . . . . . . . .10
Installation guidelines . . . . . . . . . . . . . . . . . . . . .10
Installing options in your computer . . . . . . . . . . . . . . . . .12
Completing the installation . . . . . . . . . . . . . . . . . . . . .40
Cabling the computer . . . . . . . . . . . . . . . . . . . . .40
Turning on the computer . . . . . . . . . . . . . . . . . . . .41
Running the operating system setup program . . . . . . . . . . . .42
Turning off the computer . . . . . . . . . . . . . . . . . . . . .42
Chapter 3. Installing software . . . . . . . . . . . . . . . . . . .45
Viewing the license agreement . . . . . . . . . . . . . . . . . . .45
Using the built-in configuration programs . . . . . . . . . . . . . . .45
Starting the Configuration/Setup Utility program . . . . . . . . . . . .46
Enabling the Broadcom NetXtreme Gigabit Ethernet Boot Agent . . . . . .46
Using the Adaptec HostRAID configuration programs . . . . . . . . . .46
Using ServeRAID Manager . . . . . . . . . . . . . . . . . . . .49
Configuring the controller . . . . . . . . . . . . . . . . . . . .50
Viewing the configuration . . . . . . . . . . . . . . . . . . . .51
Configuring the Gigabit Ethernet controller . . . . . . . . . . . . . . .51
Starting the SCSISelect utility program (some models) . . . . . . . . . .51
Chapter 4. Completing the installation . . . . . . . . . . . . . . .53
Recording important numbers . . . . . . . . . . . . . . . . . . .53
Registering your computer . . . . . . . . . . . . . . . . . . . . .53
Creating an emergency recovery-repair diskette in Windows . . . . . . . .53
Creating an IBM Enhanced Diagnostics Diskette or CD in Windows . . . . .54
Chapter 5. Solving problems . . . . . . . . . . . . . . . . . . .57
Diagnostic tools . . . . . . . . . . . . . . . . . . . . . . . .57
Power-on self-test (POST) . . . . . . . . . . . . . . . . . . . . .58
POST beep codes . . . . . . . . . . . . . . . . . . . . . .58
POST error codes . . . . . . . . . . . . . . . . . . . . . . .58
Troubleshooting tables . . . . . . . . . . . . . . . . . . . . . .62
CD or DVD drive problems . . . . . . . . . . . . . . . . . . .62
© Copyright IBM Corp. 2005 iii
Page 6
Diskette drive problems . . . . . . . . . . . . . . . . . . . . .63
Hard disk drive problems . . . . . . . . . . . . . . . . . . . .63
Keyboard, mouse, or pointing-device problems . . . . . . . . . . . .64
Memory problems . . . . . . . . . . . . . . . . . . . . . . .65
Microprocessor problems . . . . . . . . . . . . . . . . . . . .65
Monitor problems . . . . . . . . . . . . . . . . . . . . . . .66
Power problems . . . . . . . . . . . . . . . . . . . . . . .67
System-board error LEDs . . . . . . . . . . . . . . . . . . . . .68
Microprocessor-board error LEDs . . . . . . . . . . . . . . . . . .69
Product Recovery program . . . . . . . . . . . . . . . . . . . .70
Appendix A. Getting help and technical assistance . . . . . . . . . .71
Before you call . . . . . . . . . . . . . . . . . . . . . . . . .71
Using the documentation . . . . . . . . . . . . . . . . . . . . .71
Getting help and information from the World Wide Web . . . . . . . . . .71
Software service and support . . . . . . . . . . . . . . . . . . .72
Hardware service and support . . . . . . . . . . . . . . . . . . .72
Appendix B. Notices . . . . . . . . . . . . . . . . . . . . . .73
Edition notice . . . . . . . . . . . . . . . . . . . . . . . . .73
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . .74
Important notes . . . . . . . . . . . . . . . . . . . . . . . . .74
Product recycling and disposal . . . . . . . . . . . . . . . . . . .75
Battery return program . . . . . . . . . . . . . . . . . . . . . .75
Electronic emission notices . . . . . . . . . . . . . . . . . . . .76
Federal Communications Commission (FCC) statement . . . . . . . . .76
Industry Canada Class B emission compliance statement . . . . . . . .76
Avis de conformité à la réglementation d’Industrie Canada . . . . . . . .77
European Union EMC Directive conformance statement . . . . . . . . .77
Power cords . . . . . . . . . . . . . . . . . . . . . . . . . .77
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
iv IntelliStation A Pro Type 6217: Installation Guide
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Safety
Before installing this product, read the Safety Information.
Antes de instalar este produto, leia as Informações de Segurança.
Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.
Læs sikkerhedsforskrifterne, før du installerer dette produkt.
Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.
Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.
Avant d’installer ce produit, lisez les consignes de sécurité.
Vor der Installation dieses Produkts die Sicherheitshinweise lesen.
Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.
Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.
Antes de instalar este produto, leia as Informações sobre Segurança.
© Copyright IBM Corp. 2005 v
Page 8
Antes de instalar este producto, lea la información de seguridad.
Läs säkerhetsinformationen innan du installerar den här produkten.
Statement 1:
DANGER
Electrical
current from power, telephone, and communication cables is
hazardous.
To avoid a shock hazard:
v Do not connect or disconnect any cables or perform installation,
maintenance, or reconfiguration of this product during an electrical
storm.
v Connect all power cords to a properly wired and grounded electrical
outlet.
v Connect to properly wired outlets any equipment that will be attached to
this product.
v When possible, use one hand only to connect or disconnect signal
cables.
v Never turn on any equipment when there is evidence of fire, water, or
structural damage.
v Disconnect the attached power cords, telecommunications systems,
networks, and modems before you open the device covers, unless
instructed otherwise in the installation and configuration procedures.
v Connect and disconnect cables as described in the following table when
installing, moving, or opening covers on this product or attached
devices.
To Connect: To Disconnect:
1. Turn everything OFF.
2. First, attach all cables to devices.
3. Attach signal cables to connectors.
4. Attach power cords to outlet.
5. Turn device ON.
vi IntelliStation A Pro Type 6217: Installation Guide
1. Turn everything OFF.
2. First, remove power cords from outlet.
3. Remove signal cables from connectors.
4. Remove all cables from devices.
Page 9
Statement 2:
CAUTION:
When replacing the lithium battery, use only IBM Part Number 33F8354 or an
equivalent type battery recommended by the manufacturer. If your system has
a module containing a lithium battery, replace it only with the same module
type made by the same manufacturer. The battery contains lithium and can
explode if not properly used, handled, or disposed of.
Do not:
v Throw or immerse into water
v Heat to more than 100°C (212°F)
v Repair or disassemble
Dispose
Statement 3:
of the battery as required by local ordinances or regulations.
CAUTION:
When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or
transmitters) are installed, note the following:
v Do not remove the covers. Removing the covers of the laser product could
result in exposure to hazardous laser radiation. There are no serviceable
parts inside the device.
v Use of controls or adjustments or performance of procedures other than
those specified herein might result in hazardous radiation exposure.
DANGER
laser products contain an embedded Class 3A or Class 3B laser
Some
diode. Note the following.
Laser radiation when open. Do not stare into the beam, do not view directly
with optical instruments, and avoid direct exposure to the beam.
Safety vii
Page 10
Statement 4:
≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) ≥ 55 kg (121.2 lb)
CAUTION:
Use safe practices when lifting.
Statement 5:
CAUTION:
The power control button on the device and the power switch on the power
supply do not turn off the electrical current supplied to the device. The device
also might have more than one power cord. To remove all electrical current
from the device, ensure that all power cords are disconnected from the power
source.
2
1
viii IntelliStation A Pro Type 6217: Installation Guide
Page 11
Statement 8:
CAUTION:
Never remove the cover on a power supply or any part that has the following
label attached.
Hazardous voltage, current, and energy levels are present inside any
component that has this label attached. There are no serviceable parts inside
these components. If you suspect a problem with one of these parts, contact
a service technician.
Statement 23
CAUTION:
Do not place any object weighing more than 50 kg (110 lb) on top of rack-mounted
devices.
>50 kg (110 lb)
WARNING: Handling the cord on this product or cords associated with accessories
sold with this product, will expose you to lead, a chemical known to the State of
California to cause cancer, and birth defects or other reproductive harm. Wash
hands after handling.
ADVERTENCIA: El contacto con el cable de este producto o con cables de
accesorios que se venden junto con este producto, pueden exponerle al plomo, un
elemento químico que en el estado de California de los Estados Unidos está
considerado como un causante de cancer y de defectos congénitos, además de
otros riesgos reproductivos. Lávese las manos después de usar el producto.
Important:
All caution and danger statements in this documentation begin with a number. This
number is used to cross reference an English caution or danger statement with
translated versions of the caution or danger statement in the IBM Safety Information
document.
Safety ix
Page 12
For example, if a caution statement begins with a number 1, translations for that
caution statement appear in the IBM Safety Information document under statement
1.
Be sure to read all caution and danger statements in this documentation before
performing the instructions. Read any additional safety information that comes with
your computer or optional device before you install the device.
x IntelliStation A Pro Type 6217: Installation Guide
Page 13
Chapter 1. Introduction
This Installation Guide contains instructions for setting up your IBM
A Pro Type 6217 computer and basic instructions for installing some options. More
detailed instructions for installing options are in the User’s Guide on the IBM
IntelliStation Documentation CD, which comes with your computer. This document
contains information about:
v Setting up and cabling your computer
v Starting and configuring your computer
v Setting up your operating system
can obtain up-to-date information about your computer and other IBM computer
You
products at http://www.ibm.com/pc/intellistation/.
Packaged with this Installation Guide is the Device Drivers CD, which contains
device drivers and hardware-specific support software.
The IBM IntelliStation Documentation CD is also included. This CD provides
detailed information about your computer (see “The IBM IntelliStation
Documentation CD” on page 2 for more detailed information).
®
IntelliStation
®
The computer model and serial numbers are on labels on the lower-right front of the
bezel and on the bottom of the computer. Yo u will need these numbers to register
your computer with IBM.
Note: Your computer keys cannot be duplicated by locksmiths. If you lose them,
order replacement keys from the key manufacturer. The key serial number and the
telephone number of the manufacturer are on a tag attached to the keys.
If you plan to install your computer in a rack, you must purchase a Tower-to-Rack
Conversion Kit. For a list of supported options for your computer, go to
http://www.ibm.com/pc/; then, select your country and navigate to the list of options
for your computer.
Note: Disregard the bezel in the conversion kit and use your original bezel when
installing the computer in a rack.
®1
Your computer comes with Microsoft Windows
XP Professional or Red Hat
Enterprise Linux WS (Workstation) preinstalled (depending on your model). To
install another operating system, follow the instructions in the documentation that
comes with the operating system and any updates. Then, follow the instructions in
the readme file on the Device Drivers CD to install the support software.
Note: If you install another operating system, you might need additional software or
device drivers. Some preinstalled device drivers are available on the Device Drivers
CD. If you experience problems with the device drivers installed from this CD, you
can obtain the latest device drivers from http://www.ibm.com/pc/support/.
®
1. The Microsoft
Microsoft Corporation.
© Copyright IBM Corp. 2005 1
Certificate of Authenticity is your assurance that the Windows software in your computer is legally licensed from
Page 14
Before installing any operating system, make sure that you obtain the latest updates
for that operating system. Contact the operating system manufacturer or, if
applicable, check the manufacturer’s Web site to obtain the updates.
Additional information about operating systems is posted periodically at
http://www.ibm.com/pc/support/.
The IBM IntelliStation Documentation CD
The IBM IntelliStation Documentation CD contains documentation for your computer
in Portable Document Format (PDF) and includes the IBM Documentation Browser
to help you find information quickly.
Hardware and software requirements
The IBM IntelliStation Documentation CD requires the following minimum hardware
and software:
v Microsoft Windows NT 4.0 (with Service Pack 3 or later), Windows 98, Windows
2000, or Red Hat Linux.
v 100 MHz microprocessor.
v 32 MB of RAM.
v Adobe Acrobat Reader 3.0 (or later) or xpdf, which comes with Linux operating
systems. Acrobat Reader software is included on the CD, and you can install it
when you run the Documentation Browser.
Using the Documentation Browser
Use the Documentation Browser to browse the contents of the CD, read brief
descriptions of the documents, and view documents using Adobe Acrobat Reader or
xpdf. The Documentation Browser automatically detects the regional settings in use
in your system and displays the documents in the language for that region (if
available). If a document is not available in the language for that region, the English
version is displayed.
Use one of the following procedures to start the Documentation Browser:
v If Autostart is enabled, insert the CD into your CD-ROM drive. The
Documentation Browser starts automatically.
v If Autostart is disabled or is not enabled for all users, use one of the following
procedures:
– If you are using a Windows operating system, insert the CD into your
CD-ROM drive and click Start --> Run. In the Open field, type
e:\win32.bat
where e is the drive letter of the CD-ROM drive, and click OK.
– If you are using Red Hat Linux, insert the CD into your CD-ROM drive; then,
type the following command from the /mnt/cdrom directory:
sh runlinux.sh
Select your computer from the Product menu. The Available Topics list displays
all the documents for your computer. Some documents might be in folders. A plus
sign (+) indicates each folder or document that has additional documents under it.
Click the plus sign to display the additional documents.
When you select a document, a description of the document appears under Topic
Description. To select more than one document, press and hold the Ctrl key while
2 IntelliStation A Pro Type 6217: Installation Guide
Page 15
you select the documents. Click View Book to view the selected document or
documents in Acrobat Reader or xpdf. If you selected more than one document, all
the selected documents are opened in Acrobat Reader or xpdf.
To search all the documents, type a word or word string in the Search field and
click Search. The documents in which the word or word string appears are listed in
order of the most occurrences. Click a document to view it, and press Crtl+F to use
the Acrobat search function or Alt+F to use the xpdf search function within the
document.
Click Help for detailed information about using the Documentation Browser.
Related documentation
This Installation Guide provides general information about your computer, including
information about features, how to configure the computer, and setup and
installation instructions. In addition to this Installation Guide, the following
documentation comes with your computer.
v User’s Guide
This document is in Portable Document Format (PDF) on the IBM IntelliStation
Documentation CD. It contains general information about your computer and how
to use and configure the functions of the computer.
v Problem Determination and Service Guide
This document is in PDF on the IBM IntelliStation Documentation CD and at
http://www.ibm.com/pc/support/. It contains information to help you solve
problems that might occur in your IBM IntelliStation A Pro Type 6217 computer.
v Safety Information
This document is in PDF on the IBM IntelliStation Documentation CD. It contains
translated caution and danger statements. Each caution and danger statement
that appears in the documentation has a number that you can use to locate the
corresponding statement in your language in the Safety Information document.
v Warranty and Support Information
This document is in PDF on the IBM IntelliStation Documentation CD. It contains
information about the terms of the warranty and about service and assistance.
v Adaptec SCSI documentation
This document is in PDF on the Device Drivers CD. It contains information and
instructions for installing and configuring small computer system interface (SCSI)
device drivers and devices.
v Readme files on the Device Drivers CD
Several readme files on the CD contain information about preinstalled device
drivers. Other readme files on the CD contain information about the various
adapters and devices that might be installed in or attached to your computer.
v IBM IntelliStation Documentation CD
This CD contains all of the IBM IntelliStation A Pro Type 6217 documents in
Portable Document Format (PDF).
Depending on your computer model, additional documentation might be included on
the IBM IntelliStation Documentation CD.
The computer might have features that are not described in the documentation that
you received with the computer. The documentation might be updated occasionally
to include information about those features, or technical updates might be available
Chapter 1. Introduction 3
Page 16
to provide additional information. These updates are available from the IBM Web
site. To check for updated documentation and technical updates, complete the
following steps:
Note: Changes are made periodically to the IBM Web site. The actual procedure
might vary slightly from what is described in this document.
1. Go to http://www.ibm.com/pc/support/.
2. In the Browse by topic section, click Publications.
3. On the Publications page, in the Brand field, select IntelliStation.
4. In the Family field, select IntelliStation A Pro.
5. Click Continue.
Notices and statements in this document
The caution and danger statements used in this document also appear in the
multilingual Safety Information document, which is on the IBM IntelliStation
Documentation CD. Each statement is numbered for reference to the corresponding
statement in the Safety Information document.
The following notices and statements are used in this document:
v Notes: These notices provide important tips, guidance, or advice.
v Important: These notices provide information that might help you avoid
inconvenient or problem situations.
v Attention: These notices indicate possible damage to programs, devices, or
data. An attention notice is placed just before the instruction or situation in which
damage could occur.
v Caution: These statements indicate situations that can be potentially hazardous
to you. A caution statement is placed just before the description of a potentially
hazardous procedure step or situation.
v Danger: These statements indicate situations that can be potentially lethal or
extremely hazardous to you. A danger statement is placed just before the
description of a potentially lethal or extremely hazardous procedure step or
situation.
Inventory checklist
Take an inventory of items as you unpack them to make sure that you have all of
the components. If any items are missing or damaged, contact your place of
purchase. The following items come with your IBM IntelliStation A Pro computer:
v One keyboard
v One mouse
v One power cord (9-ft line cord)
v One Device Drivers CD
v One IBM IntelliStation Documentation CD
v This Installation Guide
If you are missing an item, contact your place of purchase.
4 IntelliStation A Pro Type 6217: Installation Guide
Page 17
Features and specifications
The following table provides a summary of the features and specifications of your
IntelliStation A Pro computer. Depending on your model, some features might not
be available, or some specifications might not apply.
Table 1. Features and specifications
Microprocessor:
v Supports up to two AMD Opteron
microprocessors (two 64-bit memory
channels per microprocessor)
v 1 MB Level-2 cache
v 800 MHz front-side bus (FSB) with
data rate of 1.6 GHz
Memory:
v Minimum: 1 GB
v Maximum: 16 GB (depending on your
configuration)
v Type: PC2700 (2 GB DIMMs only) or
PC3200 double-data-rate (DDR)
registered
v Connectors: Four or eight dual inline
memory module (DIMM) connectors,
depending on your configuration
Drives:
Internal
v Hard disk drive: SCSI or Serial ATA
(S ATA)
v One of the following optical drives:
– CD-ROM: IDE
– CD-RW: IDE
– DVD-ROM: IDE
– DVD-RAM Multiburner Plus: IDE
– DVD/CD-RW combo: IDE
Expansion
bays:
v Three slim-high 3.5-inch drive bays
(one hard disk drive installed in some
models)
v Two half-high 5.25-inch bays (optical
drive installed in one bay)
v One slim-high 3.5-inch
removable-media or hard disk drive
bay
PCI expansion slots:
v Four 100 MHz/64-bit PCI-X slots
v One 133 MHz/64-bit PCI-X slot
v One PCI Express x16 slot
supply:
Power
One 530 watts (115-230 V ac)
Cooling:
Five or six speed-controlled fans
Integrated functions:
v Broadcom 5703 10/100/1000 Ethernet
controller with RJ-45 Ethernet connector
v Integrated RAID capability
v Two serial ports
v One parallel port
v Dual port Serial ATA controller
v Two IEEE 1394A (FireWire) ports
(four-pin on front, six-pin on rear)
v Five Universal Serial Bus (USB) ports
(two on front and three on rear)
v Keyboard port
v Mouse port
v Audio ports
– Line out (front and rear)
– Mic (front and rear)
– Line in (rear only)
Dual-channel IDE controller
v
adapter: (depending on your
Video
model)
v NVIDIA Quadro NVS 280 (DMS-59),
PCI Express x16, with 64 MB DDR
synchronous dynamic random access
memory (SDRAM) video memory and
dual analog connectors (or dual digital
monitor capability with the purchase of
an additional pigtail cable)
v NVIDIA Quadro FX 1400 (DVI-I), PCI
Express x16, with 128 MB DDR
synchronous dynamic random access
memory (SDRAM) with dual DVI-I
connectors
v NVIDIA Quadro FX 3400 (DVI-I), PCI
Express x16, with 256 MB GDDR3
SDRAM video memory with dual DVI-I
connectors
v 3Dlabs Wildcat Realizm 800 (DVI-I),
PCI Express x16, with 512 MB GDDR3
(512-bit Unified) and 128 MB GDDR3
(128-bit direct burst) SDRAM video
memory with dual DVI-I connectors
Electrical
v Sine-wave input (50 or 60 Hz) required
v Input voltage and frequency ranges
automatically selected
v Input voltage low range:
– Minimum: 90 V ac
– Maximum: 137 V ac
Input voltage high range:
v
– Minimum: 180 V ac
– Maximum: 265 V ac
v Input kilovolt-amperes (kVA)
approximately:
– Minimum: 0.24 kVA
– Maximum: 0.86 kVA
input:
Heat output:
Approximate heat output in British thermal
units (Btu) per hour:
v Minimum configuration: 787 Btu (230 watts)
v Maximum configuration: 3012 Btu (882
watts)
Environment:
v Air temperature:
– Computer on: 10° to 35°C (50° to 95°F).
Altitude: 0 to 2134 m (7000 ft)
– Computer off: -40° to +60°C (-40° to
140°F). Maximum altitude: 2133 m (7000
ft)
v Humidity (operating and storage): 8% to
80%
Acoustical
noise emissions:
v Sound power, idle: 4.7 bel
v Sound power, operating: 5.3 bel
Size:
v Height: 438 mm (17.25 in.)
v Depth: 483 mm (19 in.)
v Width: 165 mm (6.5 in.)
v Weight: 16.3 kg (36 lb) to 20.8 kg (45.8 lb)
depending upon configuration
Notes:
1. Power consumption and heat output vary
depending on the number and type of
optional features installed and the
power-management optional features in
use.
2. These levels were measured in controlled
acoustical environments according to the
procedures specified by the American
National Standards Institute (ANSI) S12.10
and ISO 7779 and are reported in
accordance with ISO 9296. Actual
sound-pressure levels in a given location
might exceed the average values stated
because of room reflections and other
nearby noise sources. The declared
sound-power levels indicate an upper limit,
below which a large number of computers
will operate.
Chapter 1. Introduction 5
Page 18
Controls, LEDs, and connectors
This section identifies the controls, LEDs, and front connectors on the IntelliStation
A Pro Type 6217 computer. See “Cabling the computer” on page 40 for an
illustration of the connectors on the rear of the computer.
Ethernet link status LED
CD or DVD drive
activity LED
CD-eject
button
Hard disk drive
activity LED
Ethernet
transmit/receive
activity LED
CD or DVD drive activity LED
When this LED is lit, it indicates that the CD or DVD drive is in use.
CD-eject button
Press this button to insert a CD or DVD into or remove a CD or DVD from
the CD or DVD drive.
Hard disk drive activity LED
When this LED is lit, it indicates that the hard disk drive is in use.
Power-on LED
When this LED is lit and not flashing, it indicates that the computer is
turned on. When this LED is flashing, it indicates that the computer is off
and still connected to an ac power source (standby mode).
Power-on
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LED
Power-control
button
Ethernet transmit/
receive activity LED
System error LED
IEEE 1394 (FireWire) connector
Microphone connector
Line out connector
USB 5 connector
USB 4 connector
1394
Power-control button
Press this button to turn the computer on or off.
System-error LED
When this amber LED is lit, it indicates that a system error has occurred.
An LED on the system board is also lit to help isolate the error.
IEEE 1394A (FireWire) connectors
Use these connectors (four-pin on the front and six-pin on the rear) to
connect FireWire devices, such as digital video cameras and external hard
disk drives.
Mic connector (pink)
Use this connector to connect a microphone to your computer when you
want to record voices or other sounds on the hard disk. You can also use
this connector (and a microphone) with speech recognition software.
6 IntelliStation A Pro Type 6217: Installation Guide
Page 19
Line out connector (green)
Use this connector to send audio signals from the computer to external
devices, such as speakers with built-in amplifiers, headphones, multimedia
keyboards, or the audio line-in jack on a stereo system.
USB connectors
Use these connectors to connect USB devices to your computer, using
redundant Plug and Play technology.
Ethernet transmit/receive activity LED
When this LED is lit, it indicates that there is activity between the computer
and the network. There are two of these LEDs, one on the front and one on
the rear of the computer.
Ethernet link status LED
When this LED is lit, it indicates that there is an active connection on the
Ethernet port. This LED is located on the rear of the computer.
Chapter 1. Introduction 7
Page 20
8 IntelliStation A Pro Type 6217: Installation Guide
Page 21
Chapter 2. Installing the hardware
This chapter provides instructions for installing or replacing options in your
computer. For a list of supported options for your computer, go to
http://www.ibm.com/pc/; then, select your country and navigate to the list of options
for your computer. For more detailed installation information, see the Problem
Determination and Service Guide on the IBM IntelliStation Documentation CD.
Selecting a location for your computer
Make sure that you have an adequate number of properly grounded electrical
outlets for the computer, monitor, and any other devices. Select a location for the
computer where it will remain dry. Leave approximately 50 mm (2 in.) of space
around the computer for proper air circulation. For information about arranging your
computer and ease of use, see the following sections.
Arranging your workspace
To get the most from your computer, arrange both the equipment you use and your
work area to suit your needs and the kind of work you do. Your comfort is of
foremost importance, but light sources, air circulation, and the location of electrical
outlets can also affect the way you arrange your workspace.
Comfort
The following guidelines will help you decide what working position suits you best.
Choose a comfortable chair to reduce fatigue from sitting in the same position for
long periods. The backrest and seat should adjust independently and provide good
support. The seat should have a curved front to relieve pressure on the thighs.
Adjust the seat so that your thighs are parallel to the floor and your feet are either
flat on the floor, or on a footrest.
When using the keyboard, keep your forearms parallel to the floor and your wrists
in a neutral, comfortable position. Try to keep a light touch on the keyboard, and
your hands and fingers relaxed. Change the angle of the keyboard for maximum
comfort by adjusting the position of the keyboard feet.
Adjust the monitor so that the top of the screen is at, or slightly below, eye level.
Place the monitor at a comfortable viewing distance, usually 51 to 61 cm (20 to 24
in.), and position it so that you can view it without having to twist your body.
Glare and lighting
Position the monitor to minimize glare and reflections from overhead lights,
windows, and other light sources. Place the monitor at right angles to light sources
whenever possible. Reduce overhead lighting, if necessary, by turning off lights or
using lower wattage bulbs. If you install the monitor near a window, use curtains or
blinds to block the sunlight. Yo u might have to adjust the Brightness and Contrast
controls on the monitor as the lighting changes throughout the day.
Where it is impossible to avoid reflections or to adjust the lighting, place an
antiglare filter over the screen. However, these filters might affect the clarity of the
screen image; try them only after you have exhausted other methods of reducing
glare.
© Copyright IBM Corp. 2005 9
Page 22
Dust compounds problems associated with glare. Clean your monitor screen
periodically using a soft cloth moistened with a nonabrasive, liquid glass cleaner.
Air circulation
Your computer and monitor produce heat. The computer fan pulls in fresh air and
forces out hot air. The monitor lets hot air escape through vents. Blocking the air
vents can cause overheating, possibly resulting in malfunction or damage. Place the
computer and monitor so that nothing blocks the air vents; usually 50 mm (2 in.) of
air space is sufficient. Also, make sure the vented air is not blowing on someone
else.
Electrical outlets and cable lengths
The location of electrical outlets and the length of device power cords and cables
might determine the final placement of your computer.
When arranging your work space:
v Avoid the use of extension cords. Whenever possible, plug the computer power
cord directly into an electrical outlet.
v Keep power cords and cables neatly routed away from walkways and other areas
where they might be accidentally dislodged.
For more information about power cords, see “Power cords” on page 77.
Installing options
This section provides instructions for installing and replacing hardware options in
your computer. These instructions are intended for users who are experienced with
setting up IBM computer hardware. If you need more detailed instructions, see the
Problem Determination and Serive Guide on the IBM IntelliStation Documentation
CD. For a list of supported options for your computer, go to http://www.ibm.com/pc/;
then, select your country and navigate to the list of options for your computer.
If you have no options to install, continue with “Cabling the computer” on page 40.
Installation guidelines
Before you begin installing options in your computer, read the following information:
v Read the safety information beginning on page v and the guidelines in “Handling
static-sensitive devices” on page 11 . This information will help you work safely.
v Observe good housekeeping in the area where you are working. Place removed
covers and other parts in a safe place.
v Do not attempt to lift an object that you think is too heavy for you. If you have to
lift a heavy object, observe the following precautions:
– Make sure that you stand safely without slipping.
– Distribute the weight of the object equally between your feet.
– Use a slow lifting force. Never move suddenly or twist when you lift a heavy
object.
– To avoid straining the muscles in your back, lift by standing or by pushing up
with your leg muscles.
Make sure that you have an adequate number of properly grounded electrical
v
outlets for your computer, monitor, and other devices that you will connect to the
computer.
v Back up all important data before you make changes to disk drives.
10 IntelliStation A Pro Type 6217: Installation Guide
Page 23
v Have a small flat-blade screwdriver available.
v When you need to access the inside of the computer to install options, you might
find it easier to lay the computer on its side.
v Blue on a component indicates touch points, where you can grip the component
to remove it from or install it in the computer, open or close a latch, and so on.
v When you are finished working on the computer, reinstall all safety shields,
guards, labels, and ground wires.
System reliability considerations
To help ensure proper system cooling and system reliability, make sure that:
v Each of the drive bays has a drive or a filler panel and electromagnetic
compatibility (EMC) shield installed.
v There is adequate space around the computer to allow the computer cooling
system to work properly. Leave approximately 50 mm (2 in.) of open space
around the front and rear of the computer. Do not place objects in front of the
fans. For proper cooling and airflow, replace the computer cover before turning
on the computer. Operating the computer for extended periods of time (over 30
minutes) with the computer cover removed might damage computer components.
v You have followed the cabling instructions that come with optional adapters.
v You have replaced a failed fan as soon as possible.
Handling static-sensitive devices
Attention: Static electricity can damage electronic devices and your system. To
avoid damage, keep static-sensitive devices in their static-protective packages until
you are ready to install them.
Notes:
1. If you are instructed to return a device or component, follow all packaging
2. Use product-specific electrostatic-discharge procedures when they exceed the
3. Make sure that the electrostatic-discharge-protective devices you use have been
To reduce the possibility of damage from electrostatic discharge, observe the
following precautions:
v Limit your movement. Movement can cause static electricity to build up around
v The use of a grounding system is recommended. For example, wear an
v Handle the device carefully, holding it by its edges or its frame.
v Do not touch solder joints, pins, or exposed printed circuitry.
v Do not leave the device where others can handle and damage it.
v While the device is still in its static-protective package, touch it to an unpainted
v Remove the device from its package and install it directly into the computer
v Take additional care when handling devices during cold weather. Heating reduces
instructions. Use any packaging materials for shipping that are supplied to you.
requirements provided here.
certified (ISO 9000) as fully effective.
you.
electrostatic-discharge wrist strap, if one is available.
metal part of the system unit for at least 2 seconds. This drains static electricity
from the package and from your body.
without setting down the device. If it is necessary to set down the device, put it
back into its static-protective package. Do not place the device on your computer
cover or on a metal surface.
indoor humidity and increases static electricity.
Chapter 2. Installing the hardware 11
Page 24
Installing options in your computer
This section provides instructions for installing hardware options in your computer.
Major components of your computer
The following illustration shows the major components in the A Pro Type 6217
computer.
Microprocessor 2
assembly (optional)
Microprocessor 2
air baffle
Rear adapterretention bracket
Memory modules
Cover
Keylock
Microprocessor 1 and fan sink
Air baffle
Support bracket
4
9
13
Drive cage
Front adapterretention bracket
Hard disk drive tray
System board
CD-ROM
drive
EMC
shield
Filler
panel
12 IntelliStation A Pro Type 6217: Installation Guide
Page 25
System-board option connectors
The following illustration shows the system-board connectors for user-installable
options.
DIMM 1
DIMM 2
DIMM 3
DIMM 4
Battery
PCI-X 1
PCI-X 2
PCI-X 3
PCI Express x16
PCI-X 4
PCI-X 5
Microprocessor board
for microprocessor 2
Microprocessor 1 (U27)
Chapter 2. Installing the hardware 13
Page 26
System-board internal connectors
The following illustration shows the internal connectors on the system board.
Front 1394 (FireWire)
Primary IDE
Secondary IDE
Rear system
fan 1
Rear system
fan 2
CD-ROM
audio in
Front panel
audio
Speaker
Clear CMOS
jumper
Diskette
SATA 0
SATA 1
Front Ethernet activity LED
Front USB connectors
Boot block jumper
Powe r
Front panel
Microprocessor 1 fan
Extender board
power (CN22)
Microprocessor power
Reserved
System-error LED
SCSI channel B
Extender board
power
SCSI channel A
Intrusion switch
14 IntelliStation A Pro Type 6217: Installation Guide
Page 27
System-board external connectors
The following illustration shows the external input/output connectors on the system
board.
Keyboard/
mouse
Serial 2
Parallel
Serial 1
USB 1, USB 2,
IEEE 1394
Ethernet,
USB 3
Audio
Optional microprocessor board connectors
If you decide to add a second microprocessor to your computer, the microprocessor
option kit includes a microprocessor board that you attach to the system board. The
following illustration shows the connectors on the microprocessor board.
Microprocessor fan
DIMM 8
DIMM 7
DIMM 6
DIMM 5
Chapter 2. Installing the hardware 15
Page 28
Removing the cover
To remove the computer side cover, you might find it easier to lay the computer on
its side.
To remove the side cover, complete the following steps:
1. Review the “Installation guidelines” on page 10.
2. Turn off the computer and all attached devices (see “Turning off the computer”
on page 42); then, disconnect all power cords and external cables.
3. Pull the cover-release latch away from the computer, and push the side cover
toward the rear of the computer. Lift the side cover off the computer and set it
aside.
1394
To replace the side cover, see “Replacing the side cover” on page 40.
Attention: For proper cooling and airflow, replace the side cover before turning on
the computer. Operating the computer with the cover removed might damage
computer components.
16 IntelliStation A Pro Type 6217: Installation Guide
Page 29
Removing and installing the support bracket
When working with some options, such as hard disk drives and memory modules,
you must first remove the support bracket to access the option.
To remove the support bracket, complete the following steps:
1. Read the safety information beginning on page v and the guidelines in
“Handling static-sensitive devices” on page 11 .
2. Turn off the computer and all attached devices (see “Turning off the computer”
on page 42); then, disconnect all power cords and external cables.
3. Remove the side cover (see “Removing the cover” on page 16).
4. Pull out on the rear end of the support bracket approximately 150 mm (6 in.).
5. Disengage the front end of the support bracket from the computer and set the
bracket aside.
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6. Continue with the option installation or removal procedure.
To reinstall the support bracket, reverse the previous steps.
Chapter 2. Installing the hardware 17
Page 30
Removing the bezel
When working with some devices, such as additional optical drives, you must first
remove the bezel to access the device.
To remove the bezel, complete following steps:
1. Unlock the side-cover lock.
2. Remove the side cover (see “Removing the cover” on page 16).
3. Locate the bezel-release lever; then, press the bezel-release lever toward the
front of the computer.
1394
4. Pull the top of the bezel away from the chassis; then, push the bezel down to
disengage the bottom tabs.
5. Remove the bezel from the computer and store the bezel in a safe place.
For instructions for replacing the bezel, see “Replacing the bezel” on page 39.
Installing an adapter
The following notes describe the types of adapters that your computer supports and
other information that you must consider when installing an adapter. See
“System-board option connectors” on page 13 for an illustration of the adapter slot
locations.
v Read the documentation that comes with your operating system.
18 IntelliStation A Pro Type 6217: Installation Guide
Page 31
v Locate the documentation that comes with the adapter and follow those
instructions in addition to the instructions in this chapter. If you need to change
the switch or jumper settings on the adapter, follow the instructions that come
with the adapter.
v Your computer comes with adapter connectors or slots. The video adapter is
installed in the PCI Express x16 slot. Yo u can install up to five additional
adapters in your computer in PCI-X slots 1, 2, 3, 4, and 5.
v The computer supports PCI-X adapters, 3.3 V PCI adapters, and universal PCI
adapters.
v None of the PCI-X slots are hot-plug slots.
v You can install 64-bit or 32-bit adapters in PCI-X slots 1, 2, 3, 4, and 5.
v You can install full-length adapters in PCI-X slots 1, 3, 4, and 5; PCI-X slot 2
supports two-third length adapters.
Note: If you install the 3Dlabs Wildcat Realizm 800 video adapter in the PCI
Express x16 slot, it will overlap slot 4. Therefore, you will not be able to install an
adapter in slot 4.
v If you install a ServeRAID 6i+ adapter, it must be installed in slot 3.
v The computer scans the PCI Express x16 slot and PCI-X expansion slots to
assign system resources. Then, it starts the PCI devices in the following order, if
you have not changed the default startup sequence: PCI Express x16 slot; PCI-X
expansion slot 1; system-board integrated drive electronics (IDE), Serial ATA
(SATA), or small computer system interface (SCSI) devices; and then PCI-X slots
2 through 5.
v For a list of supported options for your computer, go to http://www.ibm.com/pc/;
then, select your country and navigate to the list of options for your computer.
To install an adapter, complete the following steps:
1. Read the safety information beginning on page v and the guidelines in
“Handling static-sensitive devices” on page 11 .
2. Turn off the computer and all attached devices (see “Turning off the computer”
on page 42); then, disconnect all external cables and power cords.
3. Remove the side cover (see “Removing the cover” on page 16).
4. Determine which PCI-X slot you will use for the adapter. Review the
instructions that come with the adapter for any requirements, restrictions, or
cabling instructions. It might be easier to route any cables before you install
the adapter.
5. For full-length adapters, rotate the rear adapter-retention bracket to the open
(unlocked) position and remove it from the computer. Rotate the front
adapter-retention bracket to the open position. If you are installing a smaller
adapter, remove only the rear adapter-retention bracket.
6. Remove the expansion-slot cover. From the rear of the computer, press on the
slot cover. Grasp it and pull it out of the expansion slot. Store it in a safe place
for future use.
Attention: Expansion-slot covers must be installed on all empty slots. This
maintains the electronic emissions standards of the computer and ensures
proper ventilation of computer components.
7. Follow the instructions that come with the adapter to set jumpers or switches, if
any.
8. Remove the adapter from the static-protective package, carefully grasp the
adapter by the top edge or upper corners, and align it with the expansion slot
guides; then, press the adapter firmly into the expansion slot. Move the
Chapter 2. Installing the hardware 19
Page 32
adapter directly from the static-protective package to the adapter slot. Avoid
touching the components and gold-edge connectors on the adapter.
Attention: Make sure that the adapter is correctly seated in the expansion
slot before you turn on the computer. Incomplete installation of an adapter
might damage the system board or the adapter.
Rear
adapterretention
bracket
1394
Expansionslot cover
Adapter
9. Connect required cables to the adapter. Route cables so that they do not block
Front
adapterretention
bracket
the flow of air from the fans. If you are installing an optional SCSI adapter, see
“Cabling an optional SCSI adapter” for additional information.
10. If you have another adapter to install, repeat steps 4 through 9.
11. If you have installed a full-length adapter, rotate the front adapter-support
bracket to the closed (locked) position.
Note: If any adapter in your computer is large or has heavy cables attached to
it, you can secure the adapter with a screw: insert one backup expansion-slot
screw (stored on the frame-support bracket) through the top of each adapter
bracket into the screw hole and secure the adapter before proceeding to the
next step. If you use a screw to secure an adapter, you will have to secure all
adapters with screws. You cannot use both the screws and the retention
brackets to secure adapters. You must use one method or the other.
12. Reinstall the rear adapter-retention bracket; then, rotate the bracket to the
closed (locked) position.
Note: The rear retention bracket rests against the computer side cover. Yo u
might find it easier to lay the computer on its side to replace the side cover.
13. If you have other options to install, do so now; otherwise, replace the side
cover (see “Replacing the side cover” on page 40), reconnect the external
cables and power cords, and turn on the computer. Then, go to “Completing
the installation” on page 40.
Cabling an optional SCSI adapter
You can install an optional SCSI RAID adapter in your computer to control the
internal hard disk drives and provide additional RAID capabilities. With a SCSI
20 IntelliStation A Pro Type 6217: Installation Guide
Page 33
RAID adapter installed, you can configure the internal hard disk drives into disk
arrays. Yo u can also cable a SCSI adapter to external hard disk drives. See your
SCSI adapter option documentation for complete instructions for installing a SCSI
adapter in your computer and for additional information about SCSI adapters.
Notes:
1. The SCSI cables that are used by the integrated SCSI controller cannot be
used with an optional SCSI adapter.
2. If you install a ServeRAID 6i+ adapter, it must be installed in slot 3; no cabling
is required for this adapter.
To cable an optional SCSI adapter, complete the following steps:
1. Install the SCSI adapter (see “Installing an adapter” on page 18).
2. Connect the SCSI-signal cable to the adapter and one or more of the signal
cable connectors to the rear of the SCSI devices.
3. Connect the SCSI-activity-indicator cable to the adapter and to the SCSI-LED
connector on the system board. See “System-board internal connectors” on
page 14 for the location of the SCSI-LED connector.
SCSI
signal
cable
Rear
adaptersupport
bracket
1394
SCSI signal
cable connector
SCSI
adapter
SCSI
Front
LED
adaptersupport
bracket
4. Complete the installation of the optional SCSI adapter.
Chapter 2. Installing the hardware 21
Page 34
Installing internal drives
Bay 1
Bay 2
Bay 3
394
1
Bay 6
Bay 5
Bay 4
The following notes describe the types of drives that your computer supports and
other information that you must consider when installing internal drives.
v Your IntelliStation A Pro computer comes with an IDE optical drive (CD-ROM,
CD-RW, or DVD/CD-RW combo drive) in bay 1 and a hard disk drive in bay 4.
v You can install removable-media drives in bays 1, 2, and 3 only. Tape drives,
diskette drives, CD-ROM, CD-RW, DVD-ROM, DVD/CD-RW combo, and
DVD-RAM Multiburner Plus drives are examples of removable-media drives.
v You can install a 3.5-in. slim-high or 5.25-in. half-high removable-media drive,
such as a tape backup drive, in bay 2.
v You can install an IDE diskette drive or a 3.5-in slim-high hard disk drive in bay
3.
v To install a 3.5-in. drive in a 5.25-in. bay, you must use the 5.25-in. conversion
kit.
v The IntelliStation A Pro computer supports only one diskette drive: either an IDE
diskette drive in bay 3 or a USB drive connected to the USB connector on the
front of the computer.
v Two Serial ATA hard disk drive connectors are on the system board.
v When SCSI drives are installed, set the drive jumpers either to disable auto-start
or to delay startup, to prevent overtaxing the system power supply by all drives
trying to spin up at once.
v If you have SCSI hard disk drives and S ATA hard disk drives in the same
computer, note the following HostRAID considerations for hard disk drives:
– You can enable HostRAID on only one subsystem (SCSI or SATA)
– If HostRAID is enabled on a subsystem, you can install boot hard disk drives
on that subsystem only.
If you fail to observe these restrictions, the computer will usually disable the
BIOS for the last subsystem loaded, which typically is SCSI.
For more information about HostRAID, see “Using the Adaptec HostRAID
configuration programs” on page 46.
v The electromagnetic interference (EMI) integrity and cooling of the computer are
protected by having all bays and PCI-X slots covered or occupied. When you
22 IntelliStation A Pro Type 6217: Installation Guide
Page 35
install a drive or PCI-X adapter, save the EMC shield and filler panel from the
bay or the PCI-X adapter slot cover in the event you later remove the drive or
adapter.
v For a complete list of supported options for your computer, go to
http://www.ibm.com/pc/; then, select your country and navigate to the list of
options for your computer.
Preinstallation
steps: Some of these steps are required only the first time you
install a hard disk drive in a specific bay.
1. Read the safety information beginning on page v, , the guidelines in “Handling
static-sensitive devices” on page 11 , and the documentation that comes with
your drive.
2. Make sure that you have all the cables and other equipment specified in the
documentation that comes with the drive.
3. Choose the bay in which you want to install the drive.
4. Check the instructions that come with the drive to see if you need to set any
switches or jumpers on the drive. If you are installing a SCSI device, make sure
to set the SCSI ID for that device.
Installing
a drive in bay 2: To install a drive in bay 2, complete the following
steps:
1. Follow the instructions in “Preinstallation steps.”
2. Turn off the computer and all attached devices (see “Turning off the computer”
on page 42); then, disconnect all power cords and external cables.
3. Remove the side cover (see “Removing the cover” on page 16).
4. Remove the front bezel (see “Removing the bezel” on page 18).
5. Remove the support bracket (see “Removing and installing the support
bracket” on page 17).
6. Use a screwdriver to pry the filler panel and EMC shield away from the
computer.
EMC shield
Filler panel
Note: If you are installing a drive that contains a laser, review the following
safety precaution.
Chapter 2. Installing the hardware 23
Page 36
Statement 3:
CAUTION:
When laser products (such as CD-ROMs, DVD drives, fiber optic devices,
or transmitters) are installed, note the following:
v Do not remove the covers. Removing the covers of the laser product
could result in exposure to hazardous laser radiation. There are no
serviceable parts inside the device.
v Use of controls or adjustments or performance of procedures other
than those specified herein might result in hazardous radiation
exposure.
DANGER
laser products contain an embedded Class 3A or Class 3B laser
Some
diode. Note the following.
Laser radiation when open. Do not stare into the beam, do not view
directly with optical instruments, and avoid direct exposure to the
beam.
7. Touch the static-protective package containing the drive to any unpainted metal
surface on the computer; then, remove the drive from the bag and place it on
a static-protective surface.
8. Follow the instructions that come with the drive to set jumpers or switches, if
any.
Note: You might find it easier to install the new drive into the opening on the
front and then attach the cables.
9. If you are installing a 3.5-in. drive in bay 2, attach a 5.25-in. conversion kit to
the 3.5-in. drive.
10. Remove the clip from the side of the drive cage of bays 1 and 2 by sliding the
clip to the left; then, snap the clip into the screw holes on the side of the drive
(the blue side of the clip should be facing outward).
24 IntelliStation A Pro Type 6217: Installation Guide
Page 37
Drive clip
11. Push the drive into the bay.
12. Determine whether the drive is an IDE or SCSI device; then, connect one end
of the applicable signal cable into the back of the drive and the other end of
this cable into the applicable IDE or SCSI connector on the system board. See
“Power and signal cables for internal drives” on page 29 for additional
information about cabling drives and “System-board internal connectors” on
page 14 for the location of IDE and SCSI connectors on the system board. If
there are open connectors on the cables connecting existing IDE or SCSI
drives, you can use these cables to connect the new drive.
13. Route the signal cable so that it does not block the airflow to the rear of the
drives or over the microprocessor.
14. Connect the power cable to the back of the drive. The connectors are keyed
and can be inserted only one way.
15. If you have other options to install or remove, do so now; otherwise, replace
the bezel and support bracket and then go to “Completing the installation” on
page 40.
Chapter 2. Installing the hardware 25
Page 38
Installing a drive in bay 3:
Note: Only a 3.5-in. device can be installed in bay 3.
To install a drive in bay 3, complete the following steps:
1. Follow the instructions in “Preinstallation steps” on page 23.
2. Turn off the computer and all attached devices (see “Turning off the computer”
on page 42); then, disconnect all power cords and external cables.
3. Remove the side cover (see “Removing the cover” on page 16).
4. Remove the front bezel (see “Removing the bezel” on page 18).
5. Remove the support bracket (see “Removing and installing the support
bracket” on page 17).
6. Use a screwdriver to pry the filler panel and EMC shield away from the
computer.
EMC shield
Filler panel
Note: If you are installing a drive that contains a laser, review the following
safety precaution.
26 IntelliStation A Pro Type 6217: Installation Guide
Page 39
Statement 3:
CAUTION:
When laser products (such as CD-ROMs, DVD drives, fiber optic devices,
or transmitters) are installed, note the following:
v Do not remove the covers. Removing the covers of the laser product
could result in exposure to hazardous laser radiation. There are no
serviceable parts inside the device.
v Use of controls or adjustments or performance of procedures other
than those specified herein might result in hazardous radiation
exposure.
DANGER
laser products contain an embedded Class 3A or Class 3B laser
Some
diode. Note the following.
Laser radiation when open. Do not stare into the beam, do not view
directly with optical instruments, and avoid direct exposure to the
beam.
7. Touch the static-protective package containing the drive to any unpainted metal
surface on the computer; then, remove the drive from the bag and place it on
a static-protective surface.
8. Follow the instructions that come with the drive to set jumpers or switches, if
any.
Notes:
a. You might find it easier to install the new drive into the opening on the front
and then attach the cables.
b. If you are installing a hard disk drive, you might need to temporarily
disconnect the front-panel cable from the system board. You can reconnect
the front-panel cable after you have finished installing the hard disk drive.
9. Push the drive into the bay; then, use the two screws to attach the drive to the
drive cage.
10. Determine whether the drive is an IDE or SCSI device; then, connect one end
of the applicable signal cable into the back of the drive and the other end of
this cable into the applicable IDE or SCSI connector on the system board (if
you are installing a diskette drive in bay 3, connect the other end of the cable
to the diskette connector on the system board).See “Power and signal cables
for internal drives” on page 29 for additional information about cabling drives
and “System-board internal connectors” on page 14 for the location of diskette,
IDE, and SCSI connectors on the system board. If there are open connectors
on the cables connecting existing IDE or SCSI drives, you can use these
cables to connect the new drive.
Chapter 2. Installing the hardware 27
Page 40
11. Route the signal cable so that it does not block the airflow to the rear of the
drives or over the microprocessor.
12. Connect the power cable to the back of the drive. The connectors are keyed
and can be inserted only one way.
13. If you have other options to install or remove, do so now; otherwise, replace
the bezel and support bracket and then go to “Completing the installation” on
page 40.
Installing
a hard disk drive in bay 4, 5, or 6: Bays 4, 5, and 6 are in the drive
cage. The drive cage is behind the front of the adapter-support bracket.
Note: When installing options, you might find it easier to work with the computer
lying on its side.
To install a drive in bay 4, 5, or 6, complete the following steps:
1. Follow the instructions in “Preinstallation steps” on page 23.
2. Turn off the computer and all attached devices (see “Turning off the computer”
on page 42); then, disconnect all power cords and external cables.
3. Remove the side cover (see “Removing the cover” on page 16).
4. Remove the support bracket (see “Removing and installing the support
bracket” on page 17).
5. Grasp the drive cage and rotate the cage out of the computer until it locks into
place with the drive-cage retention tab.
Note: You might need to disconnect the power cables from the drives before
you rotate the cage all the way.
The open ends of the drive slots and installed drives will face you. Make sure
that the drive cage locks into place over the drive-cage retention tab by
rotating the drive cage all the way out of the computer.
6. Slide the existing drive tray out of the drive bay.
7. Touch the static-protective package containing the new drive to any unpainted
metal surface on the computer; then, remove the drive from the package and
place it on a static-protective surface.
8. Set any jumpers or switches on the new drive according to the documentation
that comes with the drive.
9. Attach the new drive to the drive tray. Place the drive on the drive tray and
align the holes on the drive with the mounting pins on the drive tray. Gently
pull both sides of the drive tray outward and insert the mounting pins into the
holes on the drive.
28 IntelliStation A Pro Type 6217: Installation Guide
4
9
3
1
4
9
3
1
Page 41
10. Slide the drive into the drive bay until the drive snaps into place.
11. Determine whether the drive is a Serial ATA or SCSI device; then, connect one
end of the applicable signal cable into the back of the drive and the other end
of this cable into the applicable Serial ATA or SCSI connector on the system
board. If there are open connectors on the cables connecting existing Serial
ATA or SCSI drives, these cables can be used to connect the new drive. See
“Power and signal cables for internal drives” for additional information about
cabling drives and “System-board internal connectors” on page 14 for the
location of Serial ATA and SCSI connectors on the system board.
12. Route the signal cable so that it does not block the airflow to the rear of the
drives or over any microprocessor.
13. Connect the power cable to the back of the drive. The connectors are keyed
and can be inserted only one way.
14. Push the drive cage outward, and press in on the drive-cage release tab.
Rotate the cage part-way into the computer; then, reconnect any power cables
you disconnected in step 5 and rotate the cage the rest of the way back into
the computer. Make sure that the drives and cables do not strike the
microprocessor fan sink.
15. If you have other options to install or remove, do so now; otherwise, replace
the support bracket (see “Removing and installing the support bracket” on
page 17) and then go to “Completing the installation” on page 40.
and signal cables for internal drives: Your computer uses cables to
Power
connect IDE, Serial ATA , and SCSI devices to the power supply and to the system
board. (See “System-board internal connectors” on page 14 for the location of
system-board connectors.) Review the following information before connecting
power and signal cables to internal drives:
v The drives that are preinstalled in your computer come with power and signal
cables attached. If you replace any drives, remember which cable is attached to
which drive, or label the cables.
v When you install a drive, make sure that one of the drive connectors of the signal
cable is connected to the drive and that the connector at the other end of the
signal cable is connected to the system board.
Chapter 2. Installing the hardware 29
Page 42
v When you install a drive, set the jumpers either to disable auto-start or to delay
startup, to prevent the system power supply from being overtaxed by all drives
trying to spin up at once.
v The computer has two IDE buses, primary and secondary. Each of these buses
supports up to two IDE devices. The primary IDE bus uses connector IDE1 on
the system board and the secondary IDE bus uses connector IDE2.
v If you have only one IDE device on a cable, it must be set as a master device.
v If two IDE devices are used on a single cable, one must be designated as the
master device and the other as the subordinate device; otherwise, the computer
might not recognize some of the IDE devices. The master and subordinate
designation is determined by switch or jumper settings on each IDE device.
The following cables are provided:
v Power cables: Four-wire power cables connect the drives to the power supply.
At the end of these cables are plastic connectors that attach to different drives;
these connectors vary in size. With Serial ATA drives, you can use either a
four-wire power cable or a five-wire Serial ATA power cable, but do not use both
at the same time (use one or the other).
v Signal cables: Signal cables typically are flat cables, also called ribbon cables,
that connect IDE, SATA, SCSI, and diskette drives to the system board. Two or
three types of signal cables come with your computer:
– IDE: The wider IDE signal cable has three connectors. One of these
connectors is attached to the drive, one is a spare, and the third is attached to
the primary or secondary IDE connector on the system board. The spare
connector can be used to connect additional IDE drives to your computer.
Note: The optical drive is attached to an ATA 100 signal cable. ATA 100
signal cables are color-coded. The blue connector is connected to the system
board. The black connector is connected to the master IDE device. The gray
middle connector is connected to the subordinate IDE device.
– Serial ATA: The narrower, black signal cable has two connectors. One is
connected to the SATA drive, and the other is connected to the connector on
the system board. Each SATA drive comes with a cable. If you install an
additional SATA drive, you will need an additional cable.
– SCSI: The following cables can be used to attach SCSI devices to the
integrated SCSI controller on the system board:
- An Ultra320 twisted ribbon cable connects the internal Ultra320 SCSI hard
disk drive to the SCSI connector on the system board. This cable has four
additional connectors for attaching more internal SCSI devices.
- A round SCSI cable connects external SCSI devices to the integrated SCSI
controller on the system board. For more information about connecting
SCSI devices, see the SCSI documentation.
Installing memory modules
The following notes describe the types of dual inline memory modules (DIMMs) that
your computer supports and other information that you must consider when
installing DIMMs.
v The computer must have at least one pair of DIMMs installed in the DIMM
connectors for each microprocessor installed.
v The system board contains four DIMM connectors for microprocessor 1. The
computer comes with one pair of DIMMs installed in the DIMM connectors on the
system board.
30 IntelliStation A Pro Type 6217: Installation Guide
Page 43
v If you install a second microprocessor, the board that comes with the
microprocessor option (microprocessor board) contains four DIMM connectors for
microprocessor 2. Yo u must install at least one pair of DIMMs in the DIMM
connectors on the microprocessor board.
v You can add a second pair of DIMMs for either microprocessor at any time. It is
not necessary to add a second pair of DIMMs for microprocessor 1 before adding
a second pair of DIMMs for microprocessor 2.
v The DIMM options that are available for the computer are 512 MB, 1 GB, and 2
GB. The PC2700 DIMMs are available in 2 GB only. The computer supports a
minimum of 1 GB and a maximum of 16 GB of system memory.
Note: Although the computer supports a maximum of 16 GB of system memory,
the Microsoft Windows XP operating systems recognize and support a maximum
of 4 GB of system memory.
v The computer comes with two 512 MB or 1 GB memory DIMMs installed.
v Install only 2.5 V, 184-pin, double-data-rate (DDR), PC2700 (2 GB DIMMs only)
or PC3200, registered, buffered synchronous dynamic random-access memory
(SDRAM) with error correcting code (ECC) DIMMs. These DIMMs must be
compatible with the latest PC2700 or PC3200 SDRAM registered, buffered DIMM
specification. For a list of supported options for your computer, go to
http://www.ibm.com/pc/; then, select your country and navigate to the list of
options for your computer.
v DIMMs must be installed in matched pairs. The DIMMs in each pair must be the
same size, speed, type, and technology as each other but do not have to match
other pairs. You can mix compatible DIMMs from various manufacturers.
v The first pair of DIMMs on the system board are installed in DIMM connectors 1
and 2. If you install a second pair of DIMMs for microprocessor 1, install the pair
in DIMM connectors 3 and 4. The following illustration shows the system board
DIMM installation sequence.
Installation sequence on system board
DIMMs Slots
First pair of DIMMs 1, 2
Second pair of DIMMs 3, 4
v If you install a second microprocessor (microprocessor 2), install the first pair of
DIMMs for the microprocessor in DIMM connectors 5 and 6 on the
microprocessor option board. If you install a second pair of DIMMs for the
microprocessor, install the pair in DIMM connectors 7 and 8 on the
microprocessor board. See “Installing a second microprocessor” on page 33 for
more information about the microprocessor option. The following illustration
shows the microprocessor board DIMM installation sequence.
Installation sequence on microprocessor board
DIMMs Slots
First pair of DIMMs 5, 6
Second pair of DIMMs 7, 8
v Your computer supports two-way memory interleaving across the memory banks
for each microprocessor.
v The amount of usable memory will be reduced depending on the system
configuration. A certain amount of memory must be reserved for system
Chapter 2. Installing the hardware 31
Page 44
resources. The BIOS will display the total amount of installed memory and the
amount of configured memory. To obtain a full 16 GB or more of usable memory,
you must install a second microprocessor and memory.
v When you restart the computer after adding or removing DIMMs, the computer
displays a message that the memory configuration has changed.
To install DIMMs, complete the following steps:
1. Read the safety information beginning on page v, and “Handling
static-sensitive devices” on page 11 .
2. Turn off the computer and all attached devices (see “Turning off the computer”
on page 42); then, disconnect all power cords and external cables.
3. Remove the side cover (see “Removing the cover” on page 16).
4. Remove the support bracket (see “Removing and installing the support
bracket” on page 17).
5. For easier access to the memory modules on the system board, rotate the
drive cage out of the computer until it locks into place. You might need to
disconnect the power cables from the drives before you rotate the cage all the
way.
Note: If you are installing memory modules on the microprocessor board for a
second microprocessor on the computer, it is not necessary to move the drive
cage.
6. If you are installing DIMMs for microprocessor 1, and you have installed a
second microprocessor on the computer, remove the microprocessor 2 air
baffle:
a. Lift up on the large end of the air baffle until it releases.
b. Slide the air baffle toward the front of the computer; then, lift the air baffle
out of the computer.
7. Locate the DIMM connectors. Determine the connectors into which you will
install the DIMMs. See the notes on page 31 for the installation sequence.
8. Gently open the retaining clip on each end of the DIMM connectors you have
selected.
9. Touch the static-protective package containing the DIMM to any unpainted
metal surface on the computer. Then, remove the new DIMM from the
package.
10. Turn the DIMM so that the contacts align correctly with the connector.
11. Insert the DIMM into the connector. Firmly press the DIMM straight down into
the connector by applying pressure on both ends of the DIMM simultaneously.
The retaining clips snap into the locked position when the DIMM is firmly
seated in the connector. If there is a gap between the DIMM and the retaining
clips, the DIMM has not been correctly installed. Open the retaining clips,
remove the DIMM, and then reinsert it.
32 IntelliStation A Pro Type 6217: Installation Guide
Page 45
DIMM
connector 1
DIMM
connector 2
DIMM
connector 3
DIMM
connector 4
12. Repeat steps 8 through 11 for the second DIMM in the pair.
13. If you moved the drive cage out of the way in step 5, push the drive cage
outward and press in on the drive-cage release tab. Rotate the cage part-way
into the computer, reconnect any power cables you disconnected from the
drives, and rotate the cage the rest of the way back into the computer.
14. If you have other options to install or remove, do so now. Otherwise, replace
the support bracket (see “Removing and installing the support bracket” on
page 17); then, go to “Completing the installation” on page 40.
Installing a second microprocessor
The computer supports a second microprocessor. The second microprocessor
comes on a separate microprocessor board, with its own memory modules.
Note: When installing options, you might find it easier to work with the computer
lying on its side.
The following notes describe information that you must consider when installing a
second microprocessor in your computer.
v Microprocessor 1 and 2 must be identical (for example, the clock speed, cache
size, clock frequencies, and number of cores).
v The microprocessor option kit comes with a microprocessor board, a
microprocessor socket, the microprocessor, a fan sink, and a microprocessor air
baffle. The necessary screws and the microprocessor socket are preinstalled on
the microprocessor board.
v Each microprocessor contains a memory controller for the memory modules
associated with it.
Chapter 2. Installing the hardware 33
Page 46
v You must install at least one pair of matched DIMMs on the microprocessor
board with the microprocessor. The DIMMs in each pair must be the same size,
speed, type, and technology as each other but do not have to match other pairs.
See “Installing memory modules” on page 30 for information about the installation
order and the type of DIMMs supported.
v With more than one microprocessor, the computer can operate as a symmetric
multiprocessing (SMP) computer. With SMP, certain operating systems and
application programs can distribute the processing load among the
microprocessors. This enhances performance for database and other
applications.
v To use SMP, obtain an SMP-capable operating system. For a list of supported
operating systems, go to http://www.ibm.com/pc/us/compat/.
v Read the documentation that comes with the microprocessor to determine
whether you need to update the computer basic input/output system (BIOS)
code. The most current level of BIOS code for the computer is available from
http://www.ibm.com/pc/support
v For a list of supported microprocessor options for your computer, go to
http://www.ibm.com/pc/; then, select your country and navigate to the list of
options for your computer
you begin, obtain the following items:
Before
v A Phillips-head screwdriver
v A flat-blade screwdriver or a nut driver
install a second microprocessor, complete the following steps.
To
Note: For clarity, the illustrations in this procedure show only the system board.
You will not remove the system board from the computer to perform this procedure.
1. Read the safety information beginning on page v and the guidelines in
“Handling static-sensitive devices” on page 11 .
2. Turn off the computer and all attached devices. (See “Turning off the
computer” on page 42.)
3. Disconnect all external cables and power cords; then, remove the side cover
(see “Removing the cover” on page 16).
4. Remove the support bracket (see “Removing and installing the support
bracket” on page 17).
5. Remove the rear adapter-retention bracket.
6. Touch the static-protective package containing the microprocessor board to
any unpainted metal surface on the computer. Then, remove the
microprocessor board from the package.
34 IntelliStation A Pro Type 6217: Installation Guide
Page 47
Option screws
(captive)
Alignment
holes
Press points
Alignment
pins
System
board
Second-microprocessor
connectors
Microrpocessor
board
Short
screws
7. Remove the six indicated screws from the system board.
8. Position the alignment holes in the microprocessor board over the two plastic
alignment pins on the system board; then, lower the microprocessor board
onto the alignment pins.
Notes:
a. When lowering the microprocessor board onto the two plastic alignment
pins, it might help to hold it by one of the DIMM slot tabs and one of the
retention spring clips.
b. The screws on the microprocessor board are spring-loaded. When the
microprocessor board is correctly in place, the screws will stick straight
down and align with the six screw holes on the system board.
c. Make sure that the connectors on the underside of the microprocessor
board line up with the second-microprocessor connectors on the system
board.
9. Tighten the four screws on the fan-sink socket; then, tighten the two screws on
the corners of the microprocessor board to secure the microprocessor board to
the system board.
Attention: When you tighten the screw on the microprocessor board that is
closest to the rear fan in the computer, you might have to push the rear fan
slightly to the side.
10. Press down on the barcode label and the indicated corner to make sure the
microprocessor board is firmly seated in the connectors on the system board.
11. Remove the protective cover, tape, or label from the surface of the
microprocessor socket, if any is present.
12. Lift the microprocessor-release lever to the fully open position (90°).
Chapter 2. Installing the hardware 35
Page 48
Lever open
Attention: Yo u must make sure that the release lever on the microprocessor
socket is in the fully open position before you insert the microprocessor in the
socket. Failure to do so might result in permanent damage to the
microprocessor, microprocessor socket, and system board.
13. Install the new microprocessor:
a. Touch the static-protective package containing the new microprocessor to
any unpainted metal surface on the computer; then, remove the
microprocessor from the package.
b. Position the microprocessor over the microprocessor socket as shown in
the following illustration. Carefully press the microprocessor into the socket.
Attention: To avoid bending the pins on the microprocessor, do not use
excessive force when pressing it into the socket.
Microprocessor
Microprocessor
orientation indicators
Microprocessor
socket
14. Close the microprocessor-release lever to secure the microprocessor.
Attention:
v Do not disturb or contaminate the grey thermal material on the bottom of the
new fan sink. Doing so damages its heat-conducting capability and exposes
the new microprocessor to overheating.
v If you need to remove the fan sink after installing it, call for service.
Install the fan sink.
15.
36 IntelliStation A Pro Type 6217: Installation Guide
Page 49
Fan sink
Fan sink
cable
Microprocessor
Retention
spring clips
a. Make sure that the two retention spring clips on the microprocessor
retention bracket (on the microprocessor board) are open and rotated to
either side as shown in the illustration above.
b. Remove the fan sink from its package and remove the cover from the
bottom of the fan sink. Make sure that the thermal material is still on the
bottom of the fan sink.
c. Remove the release liner and orient the fan sink above the microprocessor.
d. Make sure that you install the fan sink toward the rear of the computer so
that the front of the fan sink and the fan-sink screws do not come in
contact with any electrical components on the microprocessor board.
e. Connect the fan sink cable to the microprocessor fan connector on the
microprocessor board; then, press the fan sink into place (see the
illustration in “Optional microprocessor board connectors” on page 15 for
the location of the connector).
f. Raise the retention spring clips into position on each side of the fan sink.
Start both screws into the fan-sink socket; then, tighten both screws. Do not
overtighten the screws.
Install at least one pair of supported DIMMs on the microprocessor board. See
16.
“Installing memory modules” on page 30 for information about the installation
order and the type of supported DIMMs.
17. Install the microprocessor air baffle.
Chapter 2. Installing the hardware 37
Page 50
Power supply alignment flange
Locking
lip
Air baffle
4
139
a. Orient the air baffle as shown and align it with the side of the power supply.
b. Insert the small end of the baffle into the computer toward the front of the
computer.
c. Lower the larger end of the baffle until the side flange rests on the power
supply.
d. Slide the baffle toward the rear of the computer until it stops and the rear
flange (locking lip) is inside the computer chassis; then, press down on the
large end of the baffle until it clicks into place.
If you have other options to install or remove, do so now. Otherwise, replace
18.
the support bracket (see “Removing and installing the support bracket” on
page 17); then, go to “Completing the installation” on page 40.
Installing a security rope clip
To help prevent hardware theft, you can add a security rope clip and cable to your
computer. After you add the security cable, make sure that it does not interfere with
other cables that are connected to the computer.
Before you begin, obtain the following items:
v A flat-blade screwdriver
v An adjustable wrench
v A 19 mm (0.75 in.) rope clip or wire rope (similar to National Manufacturing
number 3230, stock number 176-735)
v Threaded nuts that fit the rope clip
v A security cable
v A lock, such as a combination lock or padlock
install a rope clip, complete the following steps:
To
1. Turn off the computer and all attached devices.
2. Disconnect all external cables and power cords; then, remove the side cover
(see “Removing the cover” on page 16).
38 IntelliStation A Pro Type 6217: Installation Guide
Page 51
3. Use a screwdriver to remove the two metal knockouts.
4. Insert the rope clip through the rear panel; then, attach and tighten the nuts.
5. Thread the cable through the rope clip and around an object that is not part of
or permanently secured to the building structure or foundation, and from which
the cable cannot be removed. Fasten the cable ends together with a lock. After
you add the security cable, be certain it does not interfere with other cables that
are connected to the computer.
Rope clip
6. If you have other options to install or remove, do so now; otherwise, go to
“Completing the installation” on page 40.
Replacing the bezel
To replace the bezel, complete the following steps:
1. Insert the two tabs on the bottom of the bezel into the matching holes on the
computer chassis.
2. Push the top of the bezel toward the computer until the two tabs at the top of
the bezel snap into place.
Chapter 2. Installing the hardware 39
Page 52
Replacing the side cover
If you removed the support bracket, reinstall it before you replace the side cover.
See “Removing and installing the support bracket” on page 17.
Note: The rear adapter-retaining bracket rests against the computer side cover.
You might find it easier to lay the computer on its side to replace the side cover.
To replace the side cover, complete the following steps:
1. Before installing the cover, check that all cables, adapters, and other
components are installed and seated correctly and that you have cleared all
work tools from inside the computer.
2. Install the side cover by placing it into position on the computer. Make sure that
the lip on the bottom of the cover rests on the ledge on the bottom of the
chassis before rotating the cover up to the vertical position. Press down on the
cover-release latch as you slide the side cover forward and lock it in place.
3. Reconnect the external cables and power cords to the computer.
4. Turn on the attached devices; then, turn on the computer.
Completing the installation
To complete your installation, reinstall the bezel if you removed it, connect all the
cables and, for certain options, run the Configuration/Setup Utility program. Follow
the instructions in this section.
Cabling the computer
If your computer cables and connector panel have color-coded connections, match
the color of each cable end with the color of the connector. For example, match a
blue cable end with a blue panel connector, a red cable end with a red connector,
and so on.
4
9
3
1
40 IntelliStation A Pro Type 6217: Installation Guide
Page 53
Attention: To prevent damage to equipment, connect the power cord last.
The following illustration shows the input/output (I/O) connectors on the rear of the
computer.
Power cord
connector
Mouse
Keyboard
Parallel
Serial 2
Serial 1
IEEE 1394
(FireWire)
USB 2
USB 1
USB 3
Ethernet
Line out
Line in
Mic
Video
SCSI-connector knockout
Depending on the video adapter that is installed in your computer and the monitor
you want to use, you might need to use special video cables that convert signals or
provide an additional connection point for dual-monitor capability. See the User ’s
Guide on the IBM IntelliStation Documentation CD and the documentation that
comes with your monitor for additional information.
Turning on the computer
When the computer is connected to an ac power source but is not turned on, the
operating system does not run, and all core logic is shut down; however, the
computer can respond to requests to turn on the computer. The power-on LED
flashes to indicate that the computer is connected to an ac power source but is not
turned on.
Notes:
1. Turn on all external devices, such as the monitor, before turning on the
computer.
2. The power-on LED on the front of the computer is lit when the computer is on
and while it is being turned on.
Approximately 20 seconds after the computer is connected to ac power, the
power-control button becomes active, and you can turn on the computer and start
the operating system by pressing the power-control button. The computer can also
be turned on any of the following ways:
v If a power failure occurs while the computer is turned on, the computer will
restart automatically when power is restored.
Chapter 2. Installing the hardware 41
Page 54
v When you connect the computer to power for the first time, the Wake on LAN
feature can turn on the computer. If the computer was previously turned on, it
must be turned off correctly for the Wake on LAN feature to turn on the
computer.
Running the operating system setup program
If you are starting your computer for the first time, the setup program runs
automatically when you start the computer. The program will prompt you to make
choices or type information. If you need more information than is provided in this
Installation Guide, see your operating-system manual.
Important:
1. After turning on your computer for the first time, you must complete the
operating system setup procedure before turning off your computer; otherwise,
unexpected results might occur.
2. The setup program might be slightly different from the one described in your
operating-system manual. Some choices do not appear because they are
preset.
3. During the setup procedure, you must indicate that you accept the license
agreement.
4. For Windows operating systems, the registration information will already be
displayed in the registration field. If the Product ID number is not already
displayed, you must type it. The Product ID number is on a label attached to the
computer.
®
You will need the following information to complete the setup program in Windows
operating systems:
v The documentation that comes with your computer.
v Network information from your network administrator, if your computer is being
connected to a network.
v The printer model and port, if a printer is attached directly to your computer.
After the setup procedure is completed and the computer restarts, the desktop
opens, and the computer is ready for use.
Turning off the computer
When you turn off the computer and leave it connected to ac power, the computer
can respond to requests, such as a remote request to turn on the computer. To
remove all power from the computer, you must disconnect it from the power source.
Some operating systems require an orderly shutdown before you turn off the
computer. See your operating-system documentation for information about shutting
down the operating system.
42 IntelliStation A Pro Type 6217: Installation Guide
Page 55
Statement 5:
CAUTION:
The power control button on the device and the power switch on the power
supply do not turn off the electrical current supplied to the device. The device
also might have more than one power cord. To remove all electrical current
from the device, ensure that all power cords are disconnected from the power
source.
2
1
The computer can be turned off in any of the following ways:
v You can turn off the computer through the operating system. If this feature is
supported by your operating system, it will turn off the computer after performing
an orderly shutdown of the operating system.
If you are using the preinstalled Microsoft Windows XP operating system,
complete the following steps to shut down the operating system and computer:
1. Save and close all files that you are working with.
2. Close all open applications.
3. Click Start.
4. Click Turn Off Computer; then, click Turn Off to confirm.
If you are using the preinstalled Red Hat Linux operating system, complete the
following steps to shut down the operating system and computer:
1. Save and close all files with which you are working.
2. Close all open applications.
3. Click Red Hat Linux Main Menu Button → Log out → Shut Down.
4. Click OK to confirm.
v You can press the power-control button on the front of the computer. It will turn
off the computer after performing an orderly shutdown of the operating system, if
this feature is supported by your operating system.
Note: After turning off the computer, wait at least 5 seconds before you press
the power-control button to turn on the computer again.
v You can press and hold the power-control button for more than 4 seconds to
cause an immediate shutdown of the computer. Yo u can use this feature to turn
off the computer if the operating system stops functioning.
Chapter 2. Installing the hardware 43
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44 IntelliStation A Pro Type 6217: Installation Guide
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Chapter 3. Installing software
This chapter describes how to install and configure software for your IBM
IntelliStation A Pro Type 6217 computer.
Viewing the license agreement
The IBM International License Agreement for Non-Warranted Programs is viewable
from the Access IBM folder. Use of your computer signifies acceptance of this
agreement.
To view the license agreement in Windows XP, complete the following steps:
1. From the Windows XP desktop, click Start → All Programs → Access IBM.
2. Select IBM License Agreement.
For Red Hat Linux, when you start the computer, the License Agreement window
opens. To accept the terms of the agreement, click I Agree. You can also view the
license agreement by clicking on the IBM License Agreement icon on your
desktop.
Using the built-in configuration programs
The following configuration programs are available to configure your computer:
v Configuration/Setup Utility program
This program is part of the basic input/output system (BIOS) code in your
computer. Yo u can use this program to configure serial- and parallel-connector
assignments, change the drive startup sequence, set the date and time, and set
passwords. For more information on how to start this utility, see “Starting the
Configuration/Setup Utility program” on page 46. For detailed information, see the
User’s Guide.
v Broadcom NetXtreme Gigabit Ethernet Boot Agent
The Broadcom NetXtreme Gigabit Ethernet Boot Agent is part of the BIOS code
in your computer. Yo u can use it to configure the network as a startable device,
and you can customize where the network startup option appears in your startup
sequence. Yo u enable and disable the Broadcom NetXtreme Gigabit Ethernet
Boot Agent from the Configuration/Setup Utility program. For more information,
see “Enabling the Broadcom NetXtreme Gigabit Ethernet Boot Agent” on page
46.
®
v Adaptec
HostRAID
– Adaptec RAID Configuration Utility programs (for Serial ATA RAID)
Use the Array Configuration Utility within the Adaptec RAID Configuration
Utility programs to configure the integrated Serial ATA (SATA) controller with
integrated RAID and the devices that are attached to it. For more information
about using these utility programs, see “Using the Adaptec RAID
Configuration Utility programs (for Serial ATA RAID)” on page 47.
– SCSISelect Utility program (for SCSI RAID)
Use the SCSI HostRAID feature of the SCSISelect Utility program to configure
the integrated SCSI controller with integrated RAID and the devices that are
attached to it. For more information about using this utility program, see
“Using the SCSISelect Utility program (for SCSI RAID)” on page 48.
™
configuration programs
© Copyright IBM Corp. 2005 45
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v ServeRAID Manager
™
ServeRAID
Manager is available as a stand-alone program and as an IBM
Director extension. If a ServeRAID controller is installed in your computer, use
ServeRAID Manager to define and configure your disk-array subsystem before
you install your operating system. For information about using this program, see
“Using ServeRAID Manager” on page 49.
v Ethernet controller configuration
To configure the integrated Gigabit Ethernet controller, see “Configuring the
Gigabit Ethernet controller” on page 51.
v SCSISelect Utility program (some models)
With the SCSISelect Utility program, you can configure the devices that are
connected to the optional SCSI adapter. Use this program to change default
values, resolve configuration conflicts, and perform a low-level format on a SCSI
hard disk drive. For information about how to start this utility, see “Starting the
SCSISelect utility program (some models)” on page 51.
See the User’s Guide on the IBM IntelliStation Documentation CD for
Note:
detailed instructions for using the configuration programs.
The following sections provide the instructions for starting the utility programs.
Starting the Configuration/Setup Utility program
To start the Configuration/Setup Utility program, complete the following steps:
1. Turn on the computer and watch the monitor screen. If the computer is already
on when you start this procedure, you must shut down the operating system,
turn off the computer, wait a few seconds until all in-use LEDs are turned off,
and restart the computer.
2. When the message Press F1 for Configuration/Setup appears on the screen
during startup, press F1. (This prompt appears on the screen for only a few
seconds. Yo u must press F1 quickly.) If you have set both a user password and
an administrator password, you must type the administrator password to access
the full Configuration/Setup Utility menu.
3. Follow the instructions on the screen.
Enabling the Broadcom NetXtreme Gigabit Ethernet Boot Agent
The Broadcom NetXtreme Gigabit Ethernet Boot Agent is part of the BIOS code in
your computer. Yo u can use it to configure the network as a startable device, and
you can customize where the network startup option appears in your startup
sequence. Yo u enable and disable the Broadcom NetXtreme Gigabit Ethernet Boot
Agent from the Configuration/Setup Utility program.
To enable the Broadcom NetXtreme Gigabit Ethernet boot agent, complete the
following steps:
1. From the Configuration/Setup Utility main menu, select Devices and I/O Ports
and press Enter.
2. Select System Board Ethernet PXE/DHCP and use the Right Arrow (→) key to
set it to Enabled.
3. Select Save Settings and press Enter.
Using the Adaptec HostRAID configuration programs
Use the Adaptec RAID Configuration Utility programs and SCSISelect Utility (also
referred to as IBM ServeRAID-7e) to add RAID levels 0 and 1 functionality to the
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integrated Serial ATA controller and the integrated SCSI controller. Be sure to use
these programs as described in this document. Use these programs to:
v Configure a redundant array of independent disks (RAID) array
v View or change your RAID configuration and associated devices
Consider
the following information when using the Adaptec RAID Configuration
Utility programs and SCSISelect Utility program to configure and manage arrays:
v The integrated SCSI controller with integrated SCSI RAID (SCSI models) and the
integrated Serial ATA controller (SATA models) with integrated SATA RAID
supports RAID levels 0 and 1 with the option of having a hot-spare drive.
Installing an optional ServeRAID controller provides additional RAID levels.
v Hard disk drive capacities affect how you create arrays. Drives in an array can
have different capacities, but the RAID controller treats them as if they all have
the capacity of the smallest hard disk drive.
v To help ensure signal quality, do not mix drives with different speeds and data
rates.
v To update the firmware and BIOS code for an optional ServeRAID controller, you
must use the IBM ServeRAID Support CD that comes with the ServeRAID
option.
v If you install a different type of RAID controller in your computer, use the
configuration method described in the instructions that come with that RAID
controller to view or change SCSI settings for attached devices.
Using the Adaptec RAID Configuration Utility programs (for
Serial ATA RAID)
Use the Array Configuration Utility within the Adaptec RAID Configuration Utility
programs to add RAID levels 0 and 1 functionality to the integrated Serial ATA
(SATA ) controller. This utility is a part of the BIOS code in your computer. For
additional information about using the Adaptec RAID Configuration Utility programs,
see the documentation on the IBM ServeRAID-7e (Adaptec HostRAID) Support CD.
If this CD did not come with your computer, you can download the IBM
ServeRAID-7e (Adaptec HostRAID) Support CD from the IBM Web site at:
http://www.ibm.com/pc/support/.
The integrated Serial ATA RAID feature (SATA HostRAID) comes disabled by
default. Yo u must enable the SATA RAID feature and install the device drivers
before you can use it. The S ATA RAID feature configuration utilities, device drivers,
and information are available on the IBM ServeRAID-7e (Adaptec HostRAID)
Support CD.
Enabling the Serial ATA HostRAID feature: To enable the SATA RAID feature,
complete the following steps:
1. Turn on the computer and watch the monitor screen.
2. When the message Press F1 for Configuration/Setup appears, press F1. If
you have set a supervisor password, you are prompted to type the password.
3. Select Advanced Setup.
4. Scroll down and select HostRAID.
5. Use the left and right arrow keys to select S ATA.
6. Press Esc three times; then, select Yes to save your changes.
the Serial ATA HostRAID feature: The instructions in this section are for
Using
using the Array Configuration Utility program to access and perform an initial level-1
RAID configuration. If you install a different type of RAID adapter in your computer,
Chapter 3. Installing software 47
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use the configuration method described in the instructions that come with that
adapter to view or change settings for the attached devices.
See the documentation on the IBM ServeRAID-7e (Adaptec HostRAID) Support CD
for additional information about using the Array Configuration Utility program to
create, configure, and manage arrays.
Configuring the controller: To use the Array Configuration Utility program to
configure a level-1 RAID array, complete the following steps.
1. Turn on the computer and watch the monitor screen.
2. When the message Press <CTRL><<A> for Adaptec RAID Configuration
Utility appears, press Ctrl+A.
3. Select Array Configuration Utility (ACU).
4. Select Create Array.
5. From the list of ready drives, select the two drives that you want to group into
the array.
6. Select RAID-1 when asked to select the RAID level.
7. (optional), Type an identifier for the array.
8. Select Quick Int when asked for the array build method.
9. Follow the instructions on the screen to complete the configuration, and select
Done to exit.
10. Restart the computer.
Viewing
the configuration: To view information about the Serial ATA controller,
complete the following steps:
1. Start the Array Configuration Utility.
2. From the Array Configuration Utility window, select Manage Arrays.
3. Select an array and press Enter.
4. Press Esc to exit the program.
Using the SCSISelect Utility program (for SCSI RAID)
Use the SCSISelect Utility to add RAID levels 0 and 1 functionality to the integrated
SCSI controller. This utility is part of the BIOS code in your computer.
The integrated SCSI RAID feature (SCSI HostRAID) comes disabled by default. You
must enable the SCSI RAID feature and install the device drivers before you can
use it. The SCSI RAID configuration utilities, device drivers, and information are
available on the IBM ServeRAID-7e (Adaptec HostRAID) Support CD. If this CD did
not come with your computer, you can download the IBM ServeRAID-7e (Adaptec
HostRAID) Support CD from the IBM Web site at http://www.ibm.com/pc/support/.
Enabling the SCSI HostRAID feature: To enable the SCSI RAID feature,
complete the following steps:
1. Turn on the computer and watch the monitor screen.
2. When the message Press F1 for Configuration/Setup appears, press F1. If
you have set a supervisor password, you are prompted to type the password.
3. Select Advanced Setup.
4. Scroll down and select HostRAID.
5. Use the left and right arrow keys to select SCSI.
6. Press Esc three times; then, select Yes to save your changes.
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7. When the message Press <CTRL><A> for SCSISelect Utility appears, press
Ctrl+A. If you have set a supervisor password, you are prompted to type the
password.
8. Use the arrow keys to select the channel for which you want to change
settings and press Enter.
9. Select Configure/View SCSI Controller Setting; then, select HostRAID.
10. Select Enabled.
11. Press Esc; then, select Yes to save the changes.
Using the SCSI HostRAID feature: The instructions in this section describe how
to access the SCSI RAID feature from the SCSISelect Utility program and perform
an initial RAID level-1 configuration on your computer. If you install a different type
of RAID adapter in your computer, use the configuration method described in the
instructions that come with that adapter to view or change SCSI settings for
attached devices.
See the documentation on the IBM ServeRAID-7e (Adaptec HostRAID) Support CD
for additional information about how to use the SCSI HostRAID feature.
Configuring the controller: To use the SCSI HostRAID feature to configure a
level-1 RAID array, complete the following steps:
1. From the SCSISelect main menu, select Configure/View HostRAID Settings.
2. From the list of ready drives, type C to create an array.
3. Select RAID-1 when asked to select the RAID type.
4. From the list of ready drives, select the two drives that you want to group into
the array.
5. Select Create new RAID-1.
6. Type an identifier for the array.
7. Select Yes to create the array.
8. Press Esc to exit the utility.
9. Restart the computer.
Viewing
the configuration: Yo u can use the SCSISelect Utility program to view
information about the SCSI controller. From the list of available arrays, select an
array and press Enter. Press Esc to exit the utility.
Using ServeRAID Manager
Use the ServeRAID Manager program to:
v Configure arrays
v View your RAID configuration and associated devices
v Monitor operation of your RAID controllers
perform some tasks, you can run ServeRAID Manager as an installed program.
To
However, to configure the SCSI controller and perform an initial RAID configuration
on your computer, you must run ServeRAID Manager in a Startable-CD mode, as
described in the instructions in this section. If you install a RAID adapter in your
computer, use the configuration method described in the instructions that come with
the adapter to view or change SCSI settings for attached devices.
See the ServeRAID documentation on the IBM ServeRAID Support CD or
additional information about RAID technology and instructions for using ServeRAID
Chapter 3. Installing software 49
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Manager to configure your SCSI controller. Additional information about ServeRAID
Manager is also available from the Help menu. For information about a specific
object in the ServeRAID Manager tree, select the object and click Actions → Hints
and tips.
Configuring the controller
By running ServeRAID Manager in Startable CD mode, you can configure the
controller before you install your operating system. The information in this section
assumes that you are running ServeRAID Manager in Startable CD mode.
To run the ServeRAID Manager program in startable-CD mode, turn on the
computer; then, insert the IBM ServeRAID Support CD into the CD-ROM drive. If
the ServeRAID Manager program detects an unconfigured controller and ready
drives, the program automatically starts the Configuration wizard.
In the Configuration wizard, you can select Express configuration or Custom
configuration. Express configuration automatically configures the controller by
grouping the first two physical drives in the ServeRAID Manager tree into an array
and creating a RAID level-1 logical drive. If you select custom configuration, you
can select the two physical drives that you want to group into an array and create a
hot-spare drive.
Using express configuration
To use Express configuration, complete the following steps:
1. In the ServeRAID Manager tree, click the controller that you want to configure.
2. From the toolbar, click Create.
3. Click Express configuration.
4. Click Next. The “Configuration summary” window opens.
5. Review the information that is displayed in the “Configuration summary” window.
To change the configuration, click Modify arrays or Modify logical drives.
Note: Some operating systems have size limitations for logical drives. Before
you save the configuration, verify that the size of the logical drive is appropriate
for your operating system.
6. Click Apply; then, click Yes when asked if you want to apply the new
configuration. The configuration is saved in the controller and in the physical
drives.
7. Exit from the ServeRAID Manager program and remove the CD from the
CD-ROM drive.
8. Restart the computer.
Using custom configuration
To use custom configuration, complete the following steps:
1. In the ServeRAID Manager tree, click the controller that you want to configure.
2. From the toolbar, click Create.
3. Click Custom configuration.
4. Click Next. The “Create arrays” window opens.
5. Click the appropriate tab in the right pane; then, from the list of ready drives,
select the two drives you want to move to the array.
6. Click the icon to add the drives to the array.
7. If you want to configure a hot-spare drive, complete the following steps:
a. Click the Spares tab.
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b. Select the physical drive you want to designate as the hot-spare drive;
then, click the icon to add the drive.
8. Click Next. The “Configuration summary” window opens.
9. Review the information that is displayed in the “Configuration summary”
window. To change the configuration, click Back.
10. Click Apply; then, click Yes when asked if you want to apply the new
configuration. The configuration is saved in the controller and in the physical
drives.
11. Exit from the ServeRAID Manager program, and remove the CD from the
CD-ROM drive.
12. Restart the computer.
Viewing the configuration
You can use ServeRAID Manager to view information about RAID controllers and
the RAID subsystem (such as arrays, logical drives, hot-spare drives, and physical
drives). When you click an object in the ServeRAID Manager tree, information about
that object appears in the right pane. To display a list of available actions for an
object, click the object and click Actions.
To display available actions for an item, click the item in the ServeRAID Manager
tree and click Actions.
Configuring the Gigabit Ethernet controller
The Ethernet controller is integrated on the system board. It provides an interface
for connecting to a 10-Mbps, 100-Mbps, or 1-Gbps network and provides full duplex
(FDX) capability, which enables simultaneous transmission and reception of data on
the network. If the Ethernet port in the computer supports auto-negotiation, the
controller detects the data-transfer rate (10BASE-T, 100BASE-TX, or 1000BASE-T)
and duplex mode (full-duplex or half-duplex) of the network and automatically
operates at that rate and mode.
You do not have to set any jumpers or configure the controller. However, you must
install a device driver to enable the operating system to address the controller. For
device drivers and information about configuring the Gigabit Ethernet controller, go
to http://www.ibm.com/pc/support/.
Starting the SCSISelect utility program (some models)
To start the SCSISelect utility program, complete the following steps:
1. Turn on the computer.
2. When the <<< Press <CTRL><A> for SCSISelect Utility! >>> prompt appears,
press Ctrl+A. If you have set an administrator password, you are prompted to
type the password.
3. Use the arrow keys to make your selection.
4. When the prompt Would you like to configure the SCSI controller or run
the SCSI disk utility? appears, make your selection and press Enter.
5. Use the arrow keys to make your selection.
6. Follow the instructions on the screen to change the settings of the selected
items; then, press Enter.
Chapter 3. Installing software 51
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Chapter 4. Completing the installation
This chapter provides information to help you register your computer, record
important information, and back up your application programs.
Recording important numbers
Record information about your computer in the following table. You will need this
information when you register your computer with IBM.
Product name IBM IntelliStation A Pro
Machine type 6217
Model number _____________________________________________
Serial number _____________________________________________
Key serial number _____________________________________________
Key manufacturer _____________________________________________
Key phone number _____________________________________________
Registering your computer
Registering your computer helps IBM provide better service to you. When IBM
receives your registration information, the information is placed into a central
technical support database. If you need technical assistance, the technical-support
representative will have information about your computer. In addition, comments
about your computer are reviewed by a team dedicated to customer satisfaction
and are taken into consideration in making improvements to IBM computers.
Use one of the following methods to register your computer in Windows:
v From the Windows XP desktop, click Start → All Programs → IBM Registration
and then follow the instructions. If you do not have access to the Internet, you
can use the registration program that starts from the IBM Registration folder to
print your registration information and provide your mailing address to IBM for
future assistance.
v Register your computer at http://www.ibm.com/pc/register/.
For Red Hat Linux, click the Register PC icon on the desktop to register your
computer on the World Wide Web.
Creating an emergency recovery-repair diskette in Windows
Note: To create and use a diskette, you must add a diskette drive to the computer.
To enable a USB diskette drive to work, you must disable the legacy diskette drive
function in the Configuration/Setup Utility program (click Devices and I/O Ports →
Disable Legacy Diskette A).
At your earliest opportunity, create a recovery-repair diskette and an IBM Enhanced
Diagnostics diskette or CD, and store them in a safe place. In the unlikely event
that the computer becomes unusable, you can use the recovery-repair diskette to
access the Product Recovery program. For more information about using the
diskette or CD, see the User’s Guide on the IBM IntelliStation Documentation CD.
© Copyright IBM Corp. 2005 53
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In Windows, you can create a recovery-repair diskette from the c:\ibmtools directory
or from the Product Recovery program partition.
To create a recovery-repair diskette from the c:\ibmtools directory, complete the
following steps:
1. Start the computer and operating system.
2. Use Windows Explorer to display the directory structure of the hard disk.
3. Open the c:\ibmtools folder.
4. Double-click rrdisk.bat and follow the instructions on the screen.
To create a recovery-repair diskette from the Product Recovery program partition,
complete the following steps:
1. Shut down the operating system and turn off the computer.
2. Wait for at least 5 seconds; then, press and hold the F11 key while you restart
the computer. When a menu appears, release the F11 key.
3. Use one of the following procedures:
v If a menu is displayed in which you can select an operating system, use the
arrow keys to select the operating system that is currently installed, press
Enter, and then continue with the next step.
v If an operating system menu is not displayed, continue with the next step.
4. From the Product Recovery Main menu, use the arrow keys to select System
utilities, and then press Enter.
5. Use the arrow keys to select Create a Recovery Repair diskette, and then
press Enter.
6. Follow the instructions on the screen.
“Creating an IBM Enhanced Diagnostics Diskette or CD in Windows” for
See
information about how to create an IBM Enhanced Diagnostics diskette.
Creating an IBM Enhanced Diagnostics Diskette or CD in Windows
Note: To create and use a diskette or CD, you must have a diskette, CD-RW, or
DVD/CD-RW combo drive installed in your computer. To enable a USB diskette
drive to work, you must disable the legacy diskette drive function in the
Configuration/Setup Utility program (click Devices and I/O Ports → Disable Legacy
Diskette A).
The IBM Enhanced Diagnostics diskette is a self-starting diagnostics diskette that
you can use to test hardware components in your computer. Yo u can only create an
IBM Enhanced Diagnostics diskette from the Product Recovery program. You can
create an IBM Enhanced Diagnostics diskette or CD from the World Wide Web.
To create an IBM Enhanced Diagnostics diskette from the Product Recovery
program partition, complete the following steps:
1. Restart the computer and watch the monitor.
2. When the message To start the Product Recovery Program, Press F11
appears, quickly Press F11.
3. Select System utilities.
4. Select Create IBM Enhanced Diagnostics Diskette.
5. Follow the instructions on the screen.
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To create an IBM Enhanced Diagnostics diskette or CD from the World Wide Web,
complete the following steps:
1. Go to http://www.ibm.com.
2. Click Support & downloads.
3. Click Search technical support.
4. In the Enter keyword(s) field, type diagnostics 6217, and click Submit.
5. From the “Search results” page, click the Enhanced Diagnostics item for your
computer.
6. On the next page, click the executable file for the Enhanced Diagnostics code to
download it (be sure to download the file to a hard disk directory and not to a
diskette). Yo u can click the text file to display the readme file.
7. At a command prompt, change to the directory where the file was downloaded.
8. Insert a blank, high-density diskette into the diskette drive.
9. Type filename a: where filename is the name of the file you downloaded and a
is the drive letter of the diskette drive; then, press Enter.
downloaded file is self-extracting and is copied to the diskette. When the copy
The
is completed, store the diskette in a safe place.
To download the latest CD image of the IBM Enhanced Diagnostics from the Web
and create a startable Enhanced Diagnostics CD, complete the following steps:
1. Go to http://www.ibm.com.
2. Click Support & downloads.
3. Click Search technical support.
4. In the Enter keyword(s) field, type diagnostics 6217, and click Submit.
5. From the “Search results” page, click the Enhanced Diagnostics item for your
computer.
6. On the next page, click the CD image file for the Enhanced Diagnostics code
and download it using a writeable optional device (CD-RW or DVD/CD-RW
combo drive).
more information about using the IBM Enhanced Diagnostics program, see the
For
User’s Guide on the IBM IntelliStation Documentation CD.
Chapter 4. Completing the installation 55
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56 IntelliStation A Pro Type 6217: Installation Guide
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Chapter 5. Solving problems
This chapter provides basic troubleshooting information to help you diagnose and
solve some problems that might occur with your computer.
If you cannot diagnose and correct the problem using the information in this
chapter, see Appendix A, “Getting help and technical assistance,” on page 71 and
“Solving problems” in the Problem Determination and Service Guide on the IBM
IntelliStation Documentation CD.
Diagnostic tools
The following tools are available to help you diagnose and solve hardware-related
problems:
v POST beep codes and error messages
The power-on self-test (POST) generates beep codes and messages to indicate
the successful test completion or the detection of a problem. See “Power-on
self-test (POST)” on page 58 and “POST error codes” on page 58 for
information. Additional information is recorded in the system error logs. (For
detailed information, see “Configuration/Setup Utility menu choices” in the
Problem Determination and Service Guide .)
v Diagnostic programs, error codes, and messages
The diagnostic programs are the primary method of testing the major
components of the computer. The diagnostic programs are stored on a hidden
partition on the hard disk.
Note: See “Solving problems” in the Problem Determination and Service Guide
on the IBM IntelliStation Documentation CD for information about the diagnostic
programs.
v Troubleshooting tables
These charts list problem symptoms and steps to correct the problems. See the
“Troubleshooting tables” on page 62 for information.
v System-board and microprocessor board error LEDs
An LED on the system board (or microprocessor board if a second
microprocessor is installed) might also be lit to help isolate an error indicated by
the system error LED on the front of the computer. See the “System-board error
LEDs” on page 68 and the “Microprocessor-board error LEDs” on page 69 for
more information.
© Copyright IBM Corp. 2005 57
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Power-on self-test (POST)
When you turn on the computer, it performs a series of tests to check the operation
of system components and some of the options in the computer. This series of tests
is called the power-on self-test, or POST.
If a power-on password is set, you must type the password and press Enter, when
prompted, for POST to run.
If the POST process completes without detecting any problem, a single beep
sounds, and the computer startup is completed.
If the POST process detects a problem, more than one beep might sound, or an
error message is displayed. See “Beep code descriptions” in the User’s Guide and
“POST error codes” for more information.
POST beep codes
A beep code is a combination of short and long beeps or a series of short beeps
separated by pauses (intervals without sound). For example, a “1-2-3” beep code is
one short beep, a pause, two short beeps, a pause, and three short beeps. A beep
code other than one beep indicates that POST has detected a problem. To
determine the meaning of a beep code, see “Beep code descriptions” in the
Problem Determination and Service Guide on the IBM IntelliStation Documentation
CD. If no beep code sounds, see “No-beep symptoms” in the User’s Guide on the
IBM IntelliStation Documentation CD.
POST error codes
The following table provides an abbreviated list of the POST error codes that might
appear during startup.
Note: See the Problem Determination and Service Guide on the IBM IntelliStation
Documentation CD for more information about the POST error messages.
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Table 2. POST error messages
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, Parts Listing, Machine Type 6217 in the Problem Determination and Service Guide to
determine which components are customer replaceable units (CRU) and which components are field
replaceable units (FRU).
v If an action step is preceded by (Trained service technician only), that step must be performed only by a
trained service technician.
Error codes Description Action
162 A change in device configuration occurred.
This error occurs under one or more of the
following conditions:
v A new device has been installed.
v A device has been moved to a different
location or cable connection.
v A device has been removed or
disconnected from a cable.
v A device is failing and is no longer
recognized by the computer as being
installed.
v An external device is not turned on.
v An invalid checksum is detected in the
battery-backed memory.
1. Make sure that all external devices are turned on.
You must turn on external devices before turning
on the computer.
2. If you did not add, remove, or change the location
of a device, a device is probably failing. Running
the diagnostic program might isolate the failing
device.
3. Run the Configuration/Setup Utility program, select
Load Default Settings, and save the settings.
4. Reseat the following components:
a. Battery
b. Failing device
c. (Trained service technician only) System board
Replace the following components one at a time,
5.
in the order shown, restarting the computer each
time:
a. Battery
b. Failing device (If the device is a FRU, then the
device should be replaced by a trained service
technician only).
c. (Trained service technician only) System board.
163 The time of day has not been set.
1. Run the Configuration/Setup Utility program, select
Load Default Settings, and make sure that the date
and time are correct, and save the settings.
2. Reseat the following components:
a. Battery
b. (Trained service technician only) System board
Replace the following components one at a time,
3.
in the order shown, restarting the computer each
time:
a. Battery
b. (Trained service technician only) System board.
Chapter 5. Solving problems 59
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Table 2. POST error messages (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, Parts Listing, Machine Type 6217 in the Problem Determination and Service Guide to
determine which components are customer replaceable units (CRU) and which components are field
replaceable units (FRU).
v If an action step is preceded by (Trained service technician only), that step must be performed only by a
trained service technician.
Error codes Description Action
164 A change in the memory configuration
occurred. This message might appear after
you add or remove memory.
1. If POST error message 289 also occurred, follow
the instructions for error message 289 first.
2. If you just installed or removed memory, run the
Configuration/Setup Utility program, and save the
new configuration settings.
3. Reseat the following components:
a. DIMM
b. (Trained service technician only) System board
Replace the following components one at a time,
4.
in the order shown, restarting the computer each
time:
a. DIMM
b. (Trained service technician only) System board.
201 An error occurred during the memory
controller test. This error can be caused by:
v Incorrectly installed memory
v A failing memory module
v A system board problem
1. If you just installed memory, make sure that the
new memory is correct for your computer.
2. Reseat the following components:
a. DIMM
b. (Trained service technician only) System board
3.
Replace the following components one at a time,
in the order shown, restarting the computer each
time:
a. DIMM
b. (Trained service technician only) System board.
289 An error occurred during POST memory
tests and a DIMM was disabled.
Important: In some memory configurations, the 3-3-3
beep code might sound during POST, followed by a
blank monitor screen. If this occurs and the Boot Fail
Count option in the Start Options of the
Configuration/Setup Utility program is set to enabled
(its default setting), you must restart the computer
three times to force the system BIOS to reset the
CMOS values to the default configuration (the memory
connector or bank of connectors enabled).
1. If you just installed memory, make sure that the
new memory is correct for your computer.
2. If the DIMM was disabled by the user, run the
Configuration/Setup Utility program, select
Memory Settings from the Advanced Setup
menu option and enable the DIMM.
3. Make sure that the memory is installed and seated
correctly.
4. Reseat the DIMM.
5. Replace the DIMM.
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Table 2. POST error messages (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, Parts Listing, Machine Type 6217 in the Problem Determination and Service Guide to
determine which components are customer replaceable units (CRU) and which components are field
replaceable units (FRU).
v If an action step is preceded by (Trained service technician only), that step must be performed only by a
trained service technician.
Error codes Description Action
301 and 303 An error occurred during the keyboard and
keyboard controller test. These error
messages also might be accompanied by
continuous beeping.
1. If you just connected a new mouse or other
pointing device, turn off the computer and
disconnect that device. Wait at least 5 seconds;
then, turn on the computer. If the error message
goes away, replace the device.
2. Make sure that nothing is resting on the keyboard
or pressing on a key.
3. Make sure that no key is stuck.
4. Make sure that the keyboard cable is connected
correctly to the keyboard and to the correct
connector on the computer.
5. After installing a USB keyboard, run the
Configuration/Setup Utility program to enable
keyboardless operation and prevent the POST
error message from being displayed during startup.
6. Reseat the following components:
a. Keyboard
b. (Trained service technician only) System board
Running the diagnostic tests can isolate the
7.
computer component that failed, if the error
message remains.
8. Replace the following components one at a time,
in the order shown, restarting the computer each
time:
a. Keyboard
b. (Trained service technician only) System board.
1162 The serial port configuration conflicts with
another device in the system.
1. Make sure that the IRQ and I/O port assignments
needed by the serial port are available.
2. If all interrupts are being used by adapters, remove
an adapter to make an interrupt available to the
serial port, or force other adapters to share an
interrupt.
3. Make sure that the serial port setting is correct in
the Configuration/Setup Utility program. If the
setting is not correct, change it and save the
setting.
2462 A video memory configuration error
occurred.
1. Run the Configuration/Setup Utility program and
load the default settings.
2. Reseat the video adapter.
3. Replace the video adapter.
Chapter 5. Solving problems 61
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Troubleshooting tables
Use the troubleshooting tables to find solutions to problems that have identifiable
symptoms.
Important: If diagnostic error codes are displayed that are not listed in the following
table, make sure that the latest level of BIOS code is installed.
If you cannot find the problem in these tables, see “Starting the diagnostic programs
and viewing the test log” in the Problem Determination and Service Guide on the
IBM IntelliStation Documentation CD to test the computer.
If you have just added new software or a new optional device and the computer is
not working, complete the following steps before using the troubleshooting tables:
v Remove the software or device that you just added.
v Run the diagnostic tests to determine whether the computer is running correctly.
v Reinstall the new software or new device.
CD or DVD drive problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, Parts Listing, Machine Type 6217 in the Problem Determination and Service Guide to
determine which components are customer replaceable units (CRU) and which components are field
replaceable units (FRU).
v If an action step is preceded by (Trained service technician only), that step must be performed only by a
trained service technician.
Symptom Action
CD or DVD drive is not
recognized.
1. Make sure that:
v The IDE channel to which the CD or DVD drive is attached (primary or
secondary) is enabled in the Configuration/Setup Utility program.
v All cables and jumpers are installed correctly.
v The correct device driver is installed for the CD or DVD drive.
Run the CD or DVD drive diagnostic programs.
2.
3. Reseat the following components:
a. CD or DVD drive
b. CD or DVD drive cable
c. (Trained service technician only) System board
Replace the following components one at a time, in the order shown, restarting
4.
the computer each time:
a. CD or DVD drive
b. CD or DVD drive cable
c. (Trained service technician only) System board.
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Diskette drive problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, Parts Listing, Machine Type 6217 in the Problem Determination and Service Guide to
determine which components are customer replaceable units (CRU) and which components are field
replaceable units (FRU).
v If an action step is preceded by (Trained service technician only), that step must be performed only by a
trained service technician.
Symptom Action
The diskette drive activity LED
stays lit, or the computer
bypasses the diskette drive.
1. If there is a diskette in the drive, make sure that:
v The diskette drive is enabled in the Configuration/Setup Utility program.
v The diskette is good and not damaged. (Try another diskette if you have
one.)
v The diskette is inserted correctly in the drive.
v The diskette contains the necessary files to start the computer.
v The software is working correctly.
v The cable is connected correctly (in the proper orientation).
To prevent diskette drive read/write errors, make sure that the distance
2.
between monitors and diskette drives is at least 76 mm (3 in.).
3. Run the diskette drive diagnostic test.
4. Reseat the following components:
a. Cable
b. Diskette drive
c. (Trained service technician only) System board
Replace the following components one at a time, in the order shown, restarting
5.
the computer each time:
a. Cable
b. Diskette drive
c. (Trained service technician only) System board.
Hard disk drive problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, Parts Listing, Machine Type 6217 in the Problem Determination and Service Guide to
determine which components are customer replaceable units (CRU) and which components are field
replaceable units (FRU).
v If an action step is preceded by (Trained service technician only), that step must be performed only by a
trained service technician.
Symptom Action
Not all drives are recognized by
the hard disk drive diagnostic
test (the Fixed Disk test).
The computer stops responding
during the hard disk drive
diagnostic test.
A hard disk drive was not
detected while the operating
system was being started.
Remove the drive that is indicated by the diagnostic tests; then, run the hard disk
drive diagnostic test again. If the remaining drives are recognized, replace the drive
that you removed with a new one.
Remove the hard disk drive that was being tested when the computer stopped
responding, and run the diagnostic test again. If the hard disk drive diagnostic test
runs successfully, replace the drive that you removed with a new one.
Reseat all hard disk drives and cables; then, run the hard disk drive diagnostic
tests again.
Chapter 5. Solving problems 63
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v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, Parts Listing, Machine Type 6217 in the Problem Determination and Service Guide to
determine which components are customer replaceable units (CRU) and which components are field
replaceable units (FRU).
v If an action step is preceded by (Trained service technician only), that step must be performed only by a
trained service technician.
Symptom Action
A hard disk drive passes the
diagnostic Fixed Disk Test, but
the problem remains.
Run the diagnostic SCSI Fixed Disk Test (see “Starting the diagnostic programs
and viewing the test log” in the Problem Determination and Service Guide.
Note: This test is not available on computers that have RAID arrays or computers
that have IDE or S ATA hard disk drives.
Keyboard, mouse, or pointing-device problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, Parts Listing, Machine Type 6217 in the Problem Determination and Service Guide to
determine which components are customer replaceable units (CRU) and which components are field
replaceable units (FRU).
v If an action step is preceded by (Trained service technician only), that step must be performed only by a
trained service technician.
Symptom Action
All or some keys on the
keyboard do not work.
The mouse or pointing device
does not work.
1. Make sure that:
v The keyboard cable is securely connected to the computer, and the
keyboard and mouse cables are not reversed.
v The computer and the monitor are turned on.
Replace the following components one at a time, in the order shown, restarting
2.
the computer each time:
a. Keyboard
b. (Trained service technician only) System board.
1. Make sure that:
v The mouse or pointing-device cable is securely connected and the keyboard
and mouse cables are not reversed.
v The mouse or pointing device drivers are installed correctly.
Replace the following components one at a time, in the order shown, restarting
2.
the computer each time:
a. Mouse or pointing device
b. (Trained service technician only) System board.
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Memory problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, Parts Listing, Machine Type 6217 in the Problem Determination and Service Guide to
determine which components are customer replaceable units (CRU) and which components are field
replaceable units (FRU).
v If an action step is preceded by (Trained service technician only), that step must be performed only by a
trained service technician.
Symptom Action
The amount of system memory
displayed is less than the
amount of installed physical
memory.
1. Make sure that:
v The memory modules are seated corrected.
v Yo u have installed the correct type of memory.
v If you changed the memory, you updated the memory configuration in the
Configuration/Setup Utility program.
v All banks of memory are enabled. The computer might have automatically
disabled a memory bank when it detected a problem, or a memory bank
might have been manually disabled.
Check the POST error log for error message 289:
2.
v If the DIMM was disabled by a system-management interrupt (SMI), replace
the DIMM.
v If the DIMM was disabled by the user or by POST, run the
Configuration/Setup Utility program and enable the DIMM. Save the settings
and restart the computer.
Replace the following components one at a time, in the order shown, restarting
3.
the computer each time:
a. DIMM
b. (Trained service technician only) System board.
Microprocessor problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, Parts Listing, Machine Type 6217 in the Problem Determination and Service Guide to
determine which components are customer replaceable units (CRU) and which components are field
replaceable units (FRU).
v If an action step is preceded by (Trained service technician only), that step must be performed only by a
trained service technician.
Symptom Action
The computer emits a
continuous beep during POST,
indicating that the startup (boot)
microprocessor is not working
correctly.
1. Make sure that the startup microprocessor is seated correctly.
2. (Trained service technician only) Replace the microprocessor.
Chapter 5. Solving problems 65
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Monitor problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, Parts Listing, Machine Type 6217 in the Problem Determination and Service Guide to
determine which components are customer replaceable units (CRU) and which components are field
replaceable units (FRU).
v If an action step is preceded by (Trained service technician only), that step must be performed only by a
trained service technician.
Symptom Action
The screen is blank.
Only the cursor appears. See “Solving undetermined problems” in the User’s Guide.
The monitor works when you
turn on the computer, but the
screen goes blank when you
start some application
programs.
The monitor has screen jitters,
or the screen image is wavy,
unreadable, rolling, distorted.
1. Make sure that:
v The computer power cord is connected to the computer and a working
electrical outlet.
v The monitor cables are connected correctly.
v The monitor is turned on and the brightness and contrast controls are
adjusted correctly.
Important:
In some memory configurations, the 3-3-3 beep code might sound
during POST, followed by a blank monitor screen. If this occurs and the Boot
Fail Count option in the Start Options of the Configuration/Setup Utility
program is set to enabled (its default setting), you must restart the computer
three times to force the system BIOS to reset the CMOS values to the default
configuration (the memory connector or bank of connectors enabled).
2. Replace the following components one at a time, in the order shown, restarting
the computer each time:
a. Monitor
b. Video adapter (if one is installed)
c. (Trained service technician only) System board.
1. Make sure that:
v The application program is not setting a display mode that is higher than the
capability of the monitor.
v Yo u installed the necessary device drivers for the applications.
Replace the monitor.
2.
1. If the monitor self-tests show that the monitor is working properly, consider the
location of the monitor. Magnetic fields around other devices (such as
transformers, appliances, fluorescent lights, and other monitors) can cause
screen jitter or wavy, unreadable, rolling, or distorted screen images. If this
happens, turn off the monitor.
Attention: Moving a color monitor while it is turned on might cause screen
discoloration. Move the device and the monitor at least 305 mm (12 in.) apart,
and turn on the monitor.
Notes:
a. To prevent diskette drive read/write errors, make sure that the distance
between the monitor and any external diskette drive is at least 76 mm (3
in.).
b. Non-IBM monitor cables might cause unpredictable problems.
Replace the following components one at a time, in the order shown, restarting
2.
the computer each time:
a. Video adapter (if one is installed)
b. (Trained service technician only) System board.
66 IntelliStation A Pro Type 6217: Installation Guide
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v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, Parts Listing, Machine Type 6217 in the Problem Determination and Service Guide to
determine which components are customer replaceable units (CRU) and which components are field
replaceable units (FRU).
v If an action step is preceded by (Trained service technician only), that step must be performed only by a
trained service technician.
Symptom Action
Wrong characters appear on the
screen.
1. If the wrong language is displayed, update the BIOS code with the correct
language.
2. Replace the following components one at a time, in the order shown, restarting
the computer each time:
a. Video adapter (if one is installed)
b. (Trained service technician only) System board.
Power problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, Parts Listing, Machine Type 6217 in the Problem Determination and Service Guide to
determine which components are customer replaceable units (CRU) and which components are field
replaceable units (FRU).
v If an action step is preceded by (Trained service technician only), that step must be performed only by a
trained service technician.
Symptom Action
The power-control button does
not work, and the reset button,
if supported, does work.
1. Reseat the following components:
a. Control panel assembly
b. (Trained service technician only) System board
Replace the following components one at a time, in the order shown, restarting
2.
the computer each time:
a. (Trained service technician only) control panel assembly
b. (Trained service technician only) System board.
Chapter 5. Solving problems 67
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v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, Parts Listing, Machine Type 6217 in the Problem Determination and Service Guide to
determine which components are customer replaceable units (CRU) and which components are field
replaceable units (FRU).
v If an action step is preceded by (Trained service technician only), that step must be performed only by a
trained service technician.
Symptom Action
The computer does not start.
1. Make sure that:
v The power cords are correctly connected to the computer and to a working
electrical outlet.
v The type of memory that is installed is correct.
If you just installed an optional device, remove it, and restart the computer. If
2.
the computer now starts, you might have installed more devices than the power
supply supports.
3. If LEDs for microprocessors or VRMs are lit, make sure that:
v A VRM is installed if a second microprocessor is installed.
v All microprocessors have the same speed.
Override the front panel power control button:
4.
a. Disconnect the computer power cords.
b. Install a jumper on the force-power-on jumper (J27).
c. Reconnect the power cords.
If the computer does not start, (trained service technician only) replace the
system board.
5. See “Solving undetermined problems” in the Problem Determination and
Service Guide.
The computer does not turn off.
1. Determine whether you are using an Advanced Configuration and Power
Interface (ACPI) or a non-ACPI operating system. If you are using a non-ACPI
operating system, complete the following steps:
a. Press Ctrl+Alt+Delete.
b. Turn off the computer by pressing the power-control button for 4 seconds.
c. If the computer fails POST and the power-control button does not work,
disconnect the AC power cord.
If the problem remains or if you are using an ACPI-aware operating system, the
2.
problem could be with the system board.
System-board error LEDs
The following illustration shows the location of the LEDs on the system board. You
might need to refer to this illustration when solving problems with the computer.
Each error LED is lit to indicate a problem with a specific component. After a
problem is corrected, its LED will not be lit the next time the computer is restarted;
if the problem remains, the LED will be lit again. See “Solving problems” in the
Problem Determination and Service Guide on the IBM IntelliStation Documentation
CD for additional information.
68 IntelliStation A Pro Type 6217: Installation Guide
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Rear system fan 1 error LED
Rear system fan 2 error LED
Microprocessor-board error LEDs
System power error LED
DIMM 1
error LED
DIMM 2
error LED
DIMM 3
error LED
DIMM 4
error LED
Microprocessor
1 fan error LED
Microprocessor
1 error LED
If you have installed a second microprocessor, it is installed on a microprocessor
board, which is installed on the system board. The following illustration shows the
error LEDs on the microprocessor board.
Each error LED is lit to indicate a problem with a specific component. After a
problem is corrected, the LED will not be lit the next time the computer is restarted.
If the problem remains, the LED will continue to be lit. See “Solving problems” in
the Problem Determination and Service Guide on the IBM IntelliStation
Documentation CD for additional information.
Microprocessor 2 fan
error LED
Microprocessor 2
error LED
DIMM 8 error LED
DIMM 7 error LED
DIMM 6 error LED
DIMM 5 errorLED
Chapter 5. Solving problems 69
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Product Recovery program
The Product Recovery program is on a hidden partition of the hard disk. The
Product Recovery program runs independently of the operating system and
reinstalls your operating system and preinstalled software.
If your hard disk drive, including the partition that contains the Product Recovery
program, becomes damaged or if you replace the hard disk drive, contact IBM to
order the IBM Product Recovery CD to recover your preinstalled operating system,
application programs, and device drivers.See Appendix A, “Getting help and
technical assistance,” on page 71 for details.
70 IntelliStation A Pro Type 6217: Installation Guide
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Appendix A. Getting help and technical assistance
If you need help, service, or technical assistance or just want more information
about IBM products, you will find a wide variety of sources available from IBM to
assist you. This appendix contains information about where to go for additional
information about IBM and IBM products, what to do if you experience a problem
with your xSeries or IntelliStation system, and whom to call for service, if it is
necessary.
Before you call
Before you call, make sure that you have taken these steps to try to solve the
problem yourself:
v Check all cables to make sure that they are connected.
v Check the power switches to make sure that the system is turned on.
v Use the troubleshooting information in your system documentation, and use the
diagnostic tools that come with your system. Information about diagnostic tools is
in the Problem Determination and Service Guide on the IBM IntelliStation
Documentation CD or at the IBM Support Web site.
v Go to the IBM Support Web site at http://www.ibm.com/pc/support/ to check for
technical information, hints, tips, and new device drivers or to submit a request
for information.
can solve many problems without outside assistance by following the
You
troubleshooting procedures that IBM provides in the online help or in the
publications that are provided with your system and software. The information that
comes with your system also describes the diagnostic tests that you can perform.
Most xSeries and IntelliStation systems, operating systems, and programs come
with information that contains troubleshooting procedures and explanations of error
messages and error codes. If you suspect a software problem, see the information
for the operating system or program.
Using the documentation
Information about your IBM xSeries or IntelliStation system and preinstalled
software, if any, is available in the documentation that comes with your system.
That documentation includes printed books, online books, readme files, and help
files. See the troubleshooting information in your system documentation for
instructions for using the diagnostic programs. The troubleshooting information or
the diagnostic programs might tell you that you need additional or updated device
drivers or other software. IBM maintains pages on the World Wide Web where you
can get the latest technical information and download device drivers and updates.
To access these pages, go to http://www.ibm.com/pc/support/ and follow the
instructions. Also, you can order publications through the IBM Publications Ordering
System at
http://www.elink.ibmlink.ibm.com/public/applications/publications/cgibin/pbi.cgi.
Getting help and information from the World Wide Web
On the World Wide Web, the IBM Web site has up-to-date information about IBM
xSeries and IntelliStation products, services, and support. The address for IBM
xSeries information is http://www.ibm.com/eserver/xseries/. The address for IBM
IntelliStation information is http://www.ibm.com/pc/intellistation/.
© Copyright IBM Corp. 2005 71
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You can find service information for your IBM products, including supported options,
at http://www.ibm.com/pc/support/.
Software service and support
Through IBM Support Line, you can get telephone assistance, for a fee, with usage,
configuration, and software problems with xSeries servers, IntelliStation
workstations, and appliances. For information about which products are supported
by Support Line in your country or region, go to
http://www.ibm.com/services/sl/products/.
For more information about Support Line and other IBM services, go to
http://www.ibm.com/services/, or go to http://www.ibm.com/planetwide/ for support
telephone numbers. In the U.S. and Canada, call 1-800-IBM-SERV
(1-800-426-7378).
Hardware service and support
You can receive hardware service through IBM Integrated Technology Services or
through your IBM reseller, if your reseller is authorized by IBM to provide warranty
service. Go to http://www.ibm.com/planetwide/ for support telephone numbers, or in
the U.S. and Canada, call 1-800-IBM-SERV (1-800-426-7378).
In the U.S. and Canada, hardware service and support is available 24 hours a day,
7 days a week. In the U.K., these services are available Monday through Friday,
from 9 a.m. to 6 p.m.
72 IntelliStation A Pro Type 6217: Installation Guide
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Appendix B. Notices
This publication was developed for products and services offered in the U.S.A.
IBM may not offer the products, services, or features discussed in this document in
other countries. Consult your local IBM representative for information on the
products and services currently available in your area. Any reference to an IBM
product, program, or service is not intended to state or imply that only that IBM
product, program, or service may be used. Any functionally equivalent product,
program, or service that does not infringe any IBM intellectual property right may be
used instead. However, it is the user’s responsibility to evaluate and verify the
operation of any non-IBM product, program, or service.
IBM may have patents or pending patent applications covering subject matter
described in this document. The furnishing of this document does not give you any
license to these patents. Yo u can send license inquiries, in writing, to:
IBM Director of Licensing
IBM Corporation
North Castle Drive
Armonk, NY 10504-1785
U.S.A.
Edition notice
INTERNATIONAL
BUSINESS MACHINES CORPORATION PROVIDES THIS
PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS
OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES
OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE. Some jurisdictions do not allow disclaimer of express or
implied warranties in certain transactions, therefore, this statement may not apply to
you.
This information could include technical inaccuracies or typographical errors.
Changes are periodically made to the information herein; these changes will be
incorporated in new editions of the publication. IBM may make improvements and/or
changes in the product(s) and/or the program(s) described in this publication at any
time without notice.
Any references in this publication to non-IBM Web sites are provided for
convenience only and do not in any manner serve as an endorsement of those
Web sites. The materials at those Web sites are not part of the materials for this
IBM product, and use of those Web sites is at your own risk.
IBM may use or distribute any of the information you supply in any way it believes
appropriate without incurring any obligation to you.
© Copyright International Business Machines Corporation 2005. All rights
reserved.
U.S. Government Users Restricted Rights — Use, duplication, or disclosure
restricted by GSA ADP Schedule Contract with IBM Corp.
© Copyright IBM Corp. 2005 73
Page 86
Trademarks
The following terms are trademarks of International Business Machines Corporation
in the United States, other countries, or both:
Active Memory Predictive Failure
Analysis
Active PCI PS/2
Active PCI-X ServeRAID
Alert on LAN ServerGuide
BladeCenter ServerProven
C2T Interconnect TechConnect
Chipkill ThinkPad
EtherJet Tivoli
e-business logo Tivoli Enterprise
Eserver Update Connector
FlashCopy Wake on LAN
IBM XA-32
IBM (logo) XA-64
IntelliStation X-Architecture
NetBAY XceL4
Netfinity XpandOnDemand
NetView xSeries
OS/2 WARP
Intel, MMX, and Pentium are trademarks of Intel Corporation in the United States,
other countries, or both.
Important notes
Microsoft, Windows, and Windows NT are trademarks of Microsoft Corporation in
the United States, other countries, or both.
UNIX is a registered trademark of The Open Group in the United States and other
countries.
Java and all Java-based trademarks and logos are trademarks or registered
trademarks of Sun Microsystems, Inc. in the United States, other countries, or both.
Adaptec and HostRAID are trademarks of Adaptec, Inc., in the United States, other
countries, or both.
Red Hat, the Red Hat “Shadow Man” logo, and all Red Hat-based trademarks and
logos are trademarks or registered trademarks of Red Hat, Inc., in the United States
and other countries.
Other company, product, or service names may be trademarks or service marks of
others.
Processor speeds indicate the internal clock speed of the microprocessor; other
factors also affect application performance.
CD-ROM drive speeds list the variable read rate. Actual speeds vary and are often
less than the maximum possible.
74 IntelliStation A Pro Type 6217: Installation Guide
Page 87
When referring to processor storage, real and virtual storage, or channel volume,
KB stands for approximately 1000 bytes, MB stands for approximately 1 000 000
bytes, and GB stands for approximately 1 000 000 000 bytes.
When referring to hard disk drive capacity or communications volume, MB stands
for 1 000 000 bytes, and GB stands for 1 000 000 000 bytes. Total user-accessible
capacity may vary depending on operating environments.
Maximum internal hard disk drive capacities assume the replacement of any
standard hard disk drives and population of all hard disk drive bays with the largest
currently supported drives available from IBM.
Maximum memory may require replacement of the standard memory with an
optional memory module.
IBM makes no representation or warranties regarding non-IBM products and
services that are ServerProven®, including but not limited to the implied warranties
of merchantability and fitness for a particular purpose. These products are offered
and warranted solely by third parties.
IBM makes no representations or warranties with respect to non-IBM products.
Support (if any) for the non-IBM products is provided by the third party, not IBM.
Some software may differ from its retail version (if available), and may not include
user manuals or all program functionality.
Product recycling and disposal
This unit contains materials such as circuit boards, cables, electromagnetic
compatibility gaskets, and connectors which may contain lead and copper/beryllium
alloys that require special handling and disposal at end of life. Before this unit is
disposed of, these materials must be removed and recycled or discarded according
to applicable regulations. IBM offers product-return programs in several countries.
Information on product recycling offerings can be found on IBM’s Internet site at
http://www.ibm.com/ibm/environment/products/prp.shtml.
Battery return program
This product may contain a sealed lead acid, nickel cadmium, nickel metal hydride,
lithium, or lithium ion battery. Consult your user manual or service manual for
specific battery information. The battery must be recycled or disposed of properly.
Recycling facilities may not be available in your area. For information on disposal of
batteries outside the United States, go to
http://www.ibm.com/ibm/environment/products/batteryrecycle.shtml or contact your
local waste disposal facility.
In the United States, IBM has established a collection process for reuse, recycling,
or proper disposal of used IBM sealed lead acid, nickel cadmium, nickel metal
hydride, and battery packs from IBM equipment. For information on proper disposal
of these batteries, contact IBM at 1-800-426-4333. Have the IBM part number listed
on the battery available prior to your call.
In the Netherlands, the following applies.
Appendix B. Notices 75
Page 88
Electronic emission notices
IBM IntelliStation A Pro Type 6217
Federal Communications Commission (FCC) statement
Note: This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to
try to correct the interference by one or more of the following measures:
v Reorient or relocate the receiving antenna.
v Increase the separation between the equipment and receiver.
v Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
v Consult an IBM authorized dealer or service representative for help.
Properly shielded and grounded cables and connectors must be used in order to
meet FCC emission limits. Proper cables and connectors are available from IBM
authorized dealers. IBM is not responsible for any radio or television interference
caused by using other than recommended cables and connectors or by
unauthorized changes or modifications to this equipment. Unauthorized changes or
modifications could void the user’s authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that may
cause undesired operation.
Responsible party:
International Business Machines Corporation
New Orchard Road
Armonk, NY 10504
Telephone: 1-919-543-2193
Tested To Comply
With FCC Standards
FOR HOME OR OFFICE USE
Industry Canada Class B emission compliance statement
This Class B digital apparatus complies with Canadian ICES-003.
76 IntelliStation A Pro Type 6217: Installation Guide
Page 89
Avis de conformité à la réglementation d’Industrie Canada
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du
Canada.
European Union EMC Directive conformance statement
This product is in conformity with the protection requirements of EU Council
Directive 89/336/EEC on the approximation of the laws of the Member States
relating to electromagnetic compatibility. IBM cannot accept responsibility for any
failure to satisfy the protection requirements resulting from a nonrecommended
modification of the product, including the fitting of non-IBM option cards. This
product has been tested and found to comply with the limits for Class B Information
Technology Equipment according to CISPR 22/European Standard EN 55022. The
limits for Class B equipment were derived for typical residential environments to
provide reasonable protection against interference with licensed communication
devices.
Power cords
For your safety, IBM provides a power cord with a grounded attachment plug to use
with this IBM product. To avoid electrical shock, always use the power cord and
plug with a properly grounded outlet.
IBM power cords used in the United States and Canada are listed by Underwriter’s
Laboratories (UL) and certified by the Canadian Standards Association (CSA).
For units intended to be operated at 115 volts: Use a UL-listed and CSA-certified
cord set consisting of a minimum 18 AWG, Type SVT or SJT, three-conductor cord,
a maximum of 15 feet in length and a parallel blade, grounding-type attachment
plug rated 15 amperes, 125 volts.
For units intended to be operated at 230 volts (U.S. use): Use a UL-listed and
CSA-certified cord set consisting of a minimum 18 AWG, Type SVT or SJT,
three-conductor cord, a maximum of 15 feet in length and a tandem blade,
grounding-type attachment plug rated 15 amperes, 250 volts.
For units intended to be operated at 230 volts (outside the U.S.): Use a cord set
with a grounding-type attachment plug. The cord set should have the appropriate
safety approvals for the country in which the equipment will be installed.
IBM power cords for a specific country or region are usually available only in that
country or region.
IBM power cord part
number Used in these countries and regions
02K0546 China
13F9940 Australia, Fiji, Kiribati, Nauru, New Zealand, Papua New Guinea
Appendix B. Notices 77
Page 90
IBM power cord part
number Used in these countries and regions
13F9979 Afghanistan, Albania, Algeria, Andorra, Angola, Armenia, Austria,
Azerbaijan, Belarus, Belgium, Benin, Bosnia and Herzegovina,
Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape
Verde, Central African Republic, Chad, Comoros, Congo
(Democratic Republic of), Congo (Republic of), Cote D’Ivoire
(Ivory Coast), Croatia (Republic of), Czech Republic, Dahomey,
Djibouti, Egypt, Equatorial Guinea, Eritrea, Estonia, Ethiopia,
Finland, France, French Guyana, French Polynesia, Germany,
Greece, Guadeloupe, Guinea, Guinea Bissau, Hungary, Iceland,
Indonesia, Iran, Kazakhstan, Kyrgyzstan, Laos (People’s
Democratic Republic of), Latvia, Lebanon, Lithuania, Luxembourg,
Macedonia (former Yugoslav Republic of), Madagascar, Mali,
Martinique, Mauritania, Mauritius, Mayotte, Moldova (Republic of),
Monaco, Mongolia, Morocco, Mozambique, Netherlands, New
Caledonia, Niger, Norway, Poland, Portugal, Reunion, Romania,
Russian Federation, Rwanda, Sao Tome and Principe, Saudi
Arabia, Senegal, Serbia, Slovakia, Slovenia (Republic of),
Somalia, Spain, Suriname, Sweden, Syrian Arab Republic,
Tajikistan, Tahiti, Togo, Tunisia, Turkey, Turkmenistan, Ukraine,
Upper Volta, Uzbekistan, Vanuatu, Vietnam, Wallis and Futuna,
Yugoslavia (Federal Republic of), Zaire
13F9997 Denmark
14F0015 Bangladesh, Lesotho, Maceo, Maldives, Namibia, Nepal,
Pakistan, Samoa, South Africa, Sri Lanka, Swaziland, Uganda
14F0033 Abu Dhabi, Bahrain, Botswana, Brunei Darussalam, Channel
Islands, China (Hong Kong S.A.R.), Cyprus, Dominica, Gambia,
Ghana, Grenada, Iraq, Ireland, Jordan, Kenya, Kuwait, Liberia,
Malawi, Malaysia, Malta, Myanmar (Burma), Nigeria, Oman,
Polynesia, Qatar, Saint Kitts and Nevis, Saint Lucia, Saint Vincent
and the Grenadines, Seychelles, Sierra Leone, Singapore, Sudan,
Tanzania (United Republic of), Trinidad and Tobago, United Arab
Emirates (Dubai), United Kingdom, Yemen, Zambia, Zimbabwe
14F0051 Liechtenstein, Switzerland
14F0069 Chile, Italy, Libyan Arab Jamahiriya
14F0087 Israel
1838574 Antigua and Barbuda, Aruba, Bahamas, Barbados, Belize,
Bermuda, Bolivia, Brazil, Caicos Islands, Canada, Cayman
Islands, Costa Rica, Colombia, Cuba, Dominican Republic,
Ecuador, El Salvador, Guam, Guatemala, Haiti, Honduras,
Jamaica, Japan, Mexico, Micronesia (Federal States of),
Netherlands Antilles, Nicaragua, Panama, Peru, Philippines,
Taiwan, United States of America, Venezuela
24P6858 Korea (Democratic People’s Republic of), Korea (Republic of)
34G0232 Japan
36L8880 Argentina, Paraguay, Uruguay
49P2078 India
49P2110 Brazil
78 IntelliStation A Pro Type 6217: Installation Guide
Page 91
IBM power cord part
number Used in these countries and regions
6952300 Antigua and Barbuda, Aruba, Bahamas, Barbados, Belize,
Bermuda, Bolivia, Caicos Islands, Canada, Cayman Islands,
Colombia, Costa Rica, Cuba, Dominican Republic, Ecuador, El
Salvador, Guam, Guatemala, Haiti, Honduras, Jamaica, Mexico,
Micronesia (Federal States of), Netherlands Antilles, Nicaragua,
Panama, Peru, Philippines, Saudi Arabia, Thailand, Taiwan,
United States of America, Venezuela
Appendix B. Notices 79
Page 92
80 IntelliStation A Pro Type 6217: Installation Guide
Page 93
Index
A
acoustical noise emissions 5
Adaptec RAID Configuration Utility, using 47
adapter
considerations
for 18
full length 19
PCI bus 19
PCI or PCI-X 19
SCSI 20
air baffle
installing
37
Array Configuration Utility
using
to access RAID configuration 47
using to configure the S ATA controller 47
B
bays
2
23
3 26
4, 5, and 6 28
drive 22
filler panel 23, 26
beep codes 58
bezel
removing
18
replacing 39
Broadcom NetXtreme Gigabit Ethernet Boot Agent
enabling
46
general 45
C
cables
internal
drives 29
length 10
power 29
signal 29
cabling
connectors
SCSI adapter 20
SCSI drives 29
Serial ATA drives 29
CD
an
IBM Enhanced Diagnostics
creating
creating an IBM Enhanced Diagnostics 55
CD-ROM drive
eject
installing 22
problems 62
components
location
system 12
computer
cabling
configuring 45
on rear of computer 40
54
button 6
of 12
40
computer (continued)
location
9
model number 1
serial number 1
turning off 42
turning on 41
computer keys, request replacement 1
configuration
custom
50
express 50
fine-tuning 51
ServeRAID programs 46
summary window 51
the Ethernet controller 51
configuration programs
Adaptec
RAID Configuration Utility programs 45
Broadcom NetXtreme Gigabit Ethernet Boot
Agent 45
Configuration/Setup Utility program 46, 47
general 45
SCSISelect Utility program 45
Configuration/Setup Utility program 46
configuring
the
computer 45
the controller using ServeRAID Manager 50
the Ethernet controller 51
connectors
microprocessor
15
on rear 41
Serial ATA 22
controller
memory
33
SCSI 20
configure 49
configuring 49
Serial ATA
configuring
47
using the SCSISelect Utility to configure 48
controls and indicators 6
cooling 5, 11
cover
removing
16
replacing 40
creating
an
Enhanced Diagnostics CD 55
an IBM Enhanced Diagnostics CD 54
an IBM Enhanced Diagnostics diskette 54
custom configuration 50
D
data rate, Ethernet controller 51
diagnostic tools 57
diagnostics
downloading
DIMM connector
installing
DIMM retaining clips 32
55
memory 32
© Copyright IBM Corp. 2005 81
Page 94
diskette
an
IBM Enhanced Diagnostics
creating
54
drive, problems 63
IBM Enhanced Diagnostics 54
recovery repair 53
documentation CD 1, 2
drive
bay
filler panel 23, 26
cage 28
installation 23, 26, 28
preinstallation 23
drives, installing 22
E
electrical input 5
emergency recovery diskette, creating 53
enabling
Broadcom
Agent 46
the SCSI HostRAID feature 48
the Serial ATA RAID feature 47
environment 5
error
symptoms
error LEDs 68, 69
Ethernet
high
integrated on system board 51
modes 51
teaming 51
Ethernet controller configuration 46
Ethernet controller, configuring 51
expansion bays
location
type 22
express configuration 50
external connectors 15
NetXtreme Gigabit Ethernet Boot
62
performance modes 51
22
HostRAID feature for SATA
enabling
47
using to configure the integrated SATA controller 47
HostRAID feature for SCSI
enabling
48
using to configure the SCSI controller 49
I
information, related publications 3
input/output connectors
front
6
rear 41
installation order, memory modules 31
installing
a
fan sink 36
a heat sink 36
a microprocessor 36
bezel 39
drive in bay 1 26
drive in bay 2 23
drive in bay 3 26
drives in bays 4, 5, or 6 28
internal drives 22
memory modules 30
options 9
security rope clip 38
the micrprocessor air baffle 37
installing drives
bays
4, 5, and 6 28
integrated Serial ATA controller, configuring 47
internal
connector
14
drives, installing 22
K
keyboard problems 64
F
fan sink
installing
36
feature
SATA
RAID
enabling
47
SCSI RAID
enabling
48
features and specifications 5
filler panel 23, 26
H
hard disk drive problems 63
hard disk drive, installing 28
hardware, major components 12
heat output 5
heat sink
installing
HostRAID considerations 22
82 IntelliStation A Pro Type 6217: Installation Guide
36
L
LEDs
activity
6
error 69
system board error 68
license agreement 45
M
memory
installing
modules 32
memory module
order
specifications 5
supported 31
memory problems 65
microprocessor
air
30
of installation 31
baffle
installing
37
Page 95
microprocessor (continued)
board
15
installing 36
problems 65
specifications 5
microprocessor board 15
connectors 15
error LEDs 69
installing 33
microprocessor problems 65
modes, Ethernet 51
mouse problems 64
N
notes, important 74
Notices used 4
O
operating system
preinstalled
1
recovering 70
operating system setup program, running 42
optical drive 22, 30
options, installing 9
order of installation, memory modules 31
P
PCI adapters 19
PCI expansion slots 5
POST (power-on self-test) 58
power
problems
power supply specifications 5
power-control button 6
power-on LED 6
power-on self-test (POST) beep codes 57
problems
CD-ROM
diskette drive 63
keyboard 64
memory 65
microprocessor 65
mouse 64
power 67
troubleshooting 57
Product Recovery program
using
67
drive 62
70
removable media drives, installing 22
removing
bezel
18
cover 16
support bracket 17
replacing
bezel
39
cover 40
retaining clips, DIMM 32
rope clip, installing for security 38
S
SATA HostRAID feature
configuring
enabling 47
SCSI controller
cabling
configuring 49
SCSI HostRAID feature
enabling
using to configure the SCSI controller 48
SCSISelect Utility program
starting
using to configure the SCSI controller 48
security, rope clip 38
ServeRAID Manager 51
Configuration wizard 50
description 49
overview 49
startable-CD mode 49
using 49
ServeRAID programs 46
size 5
startable-CD mode 49
starting
Adaptec
SCSISelect Utility program 48
SCSISelect Utility program (some models) 51
the computer 41
static electricity 11
static sensitive devices, handling 11
support bracket, removing 17
system board
internal
option connectors 13
system reliability 11
system specifications 5
system-board error LEDs 57, 68
47
20
48
(some models) 51
RAID Configuration Utility program 48
connectors 14
R
recovering
operating
recovery repair diskette, creating 53
registering your computer
in
in Windows 53
reliability, system 11
system 70
Red Hat Linux 53
T
tape drive, installing 22
trademarks 74
troubleshooting 57
turning off the computer 42
turning on the computer 41
Index 83
Page 96
U
using
Adaptec
RAID Configuration Utility 47
Product Recovery program 70
SCSI HostRAID to configure the controller 49
ServeRAID Manager 49
the Adaptec HostRAID configuration programs 46
the SATA HostRAID feature 47
the SCSI HostRAID feature 48
the SCSISelect Utility 48
utility program
Configuration/Setup
47
SCSISelect 51
ServeRAID Manager 49
V
video controller 5
W
weight 5
84 IntelliStation A Pro Type 6217: Installation Guide
Page 97
Page 98
Part Number: 31R1983
Printed in USA
(1P) P/N: 31R1983
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