IBM 689912U, IntelliStation 300, IntelliStation 700 Hardware Maintenance Manual

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This Manual Supports:

300 Series, Type

700 Series, Type

IntelliStation, Type

6272 6275

68XX

6888 6889 6893 6898 6899

6282 6284 6285 6561 6588 6591 65XX 6862 6892

S83G-7789-16

IBM Personal Computer

300 Series 700 Series IntelliStation

Hardware Maintenance Manual

June 1998

We Want Your Comments! (Please see page 449)

S83G-7789-16

IBM Personal Computer

300 Series 700 Series IntelliStation

Hardware Maintenance Manual

June 1998

We Want Your Comments! (Please see page 449)

IBM

Note

Before using this information and the product it supports, be sure to read the general information under “Notices” on page 458.

Seventeenth Edition (June 1998) The following paragraph does not apply to the United

Kingdom or any country where such provisions are inconsistent with local law: INTERNATIONAL

BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to you.

This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. IBM may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time.

It is possible that this publication may contain reference to, or information about, IBM products (machines and programs), programming, or services that are not announced in your country. Such references or information must not be construed to mean that IBM intends to announce such IBM products, programming, or services in your country.

Requests for technical information about IBM products should be made to your IBM reseller or IBM marketing representative.

Note to U.S. Government users–Documentation related to Restricted rights–Use, duplication, or disclosure is subject to restrictions set forth in GSA ADP Schedule Contract with IBM Corp.

ii IBM PC 300/700, IntelliStation Series HMM

About This Manual

This manual contains service and reference information for IBM Personal Computer 300 Series, 700 Series, and the Professional Workstation IntelliStation products.

The manual is divided into two sections as follows:

 The service section includes procedures for isolating

problems to a FRU, a Symptom-to-FRU Index, related service procedures, and an illustrated parts catalog.

 The reference section includes safety information,

product descriptions, and general information about system functions, and the advanced diagnostic tests.

This manual should be used along with the advanced diagnostic tests to troubleshoot problems effectively.

Important

This manual is intended for trained servicers who are familiar with IBM Personal Computer products. Use this manual along with advanced diagnostic tests to troubleshoot problems effectively.

Before servicing an IBM product, be sure to review the “Safety Notices (Multi-lingual Translations)” on page 156 and “Safety Information” on page 160.

iii

Related Publications

The following publications are available for IBM products. For more information, contact IBM or an IBM Authorized Dealer.

For Information About See Publication

PS/2 Computers IBM Personal System/2

Hardware Maintenance Manual (S52G-9971)

PS/ValuePoint Computers IBM PS/ValuePoint

Hardware Maintenance Service and Reference (S61G-1423)

Laptop, Notebook, Portable, and ThinkPad Computers (L40, CL57, N45, N51, P70/P75, ThinkPad 300, 350, 500, 510, 710T, Expansion Unit, Dock I, Dock II)

IBM Mobile Systems Hardware Maintenance Manual Volume 1 (S82G-1501)

ThinkPad Computers (ThinkPad 340, 355, 360, 370, 700, 701, 720, 750,

755)

IBM Mobile Systems Hardware Maintenance Manual Volume 2 (S82G-1502)

ThinkPad Computers (ThinkPad 365, 560, 760, SelectaDock)

IBM Mobile Systems Hardware Maintenance Manual Volume 3 (S82G-1503)

Monitors (Displays) (February 1993)

IBM PS/2 Display HMM Volume 1 (SA38-0053)

Monitors (December 1993)

IBM Color Monitor HMM Volume 2 (S71G-4197)

IBM Monitors (P/G Series) (June 1996)

IBM Monitor HMM Volume 3 (S52H-3679)

IBM 2248 Monitor (February 1996)

IBM Monitor HMM Volume 4 (S52H-3739)

Disk Array technology overview and using the IBM RAID Configuration Program

Configuring Your Disk Array booklet (S82G-1506)

Installation Planning for Personal System/2 computers

Personal System/2 Installation Planning and Beyond (G41G-2927)

Installation Planning for Advanced Personal System/2 Servers

Advanced PS/2 Servers Planning and Selection Guide (GG24-3927)

iv IBM PC 300/700, IntelliStation Series HMM

Contents

About This Manual ................ iii

Related Publications . . . . . . . . . . . . . . . iv

Service Information . . . . . . . . . . . . . . . 1

General Checkout (Type 62XX, 65XX, 68XX) .... 2

General Checkout (Type 6272 Models 88X, 89X, 90X,

91X) . . . . . . . . . . . . . . . . . . . . . . 5

General Checkout (Type 6275, 6285, 6561, 6591,

6862, 6889, 6892, 6893) ............. 14

General Checkout (Type 6876, 6886) ....... 17

Module Test Menu and Hardware Configuration Report 26

Keyboard . . . . . . . . . . . . . . . . . . . . . 27

Printer . . . . . . . . . . . . . . . . . . . . . . 27

Power Supply . . . . . . . . . . . . . . . . . . . 28

Display . . . . . . . . . . . . . . . . . . . . . . 31

Symptom-to-FRU Index . . . . . . . . . . . . . . 32

Undetermined Problem . . . . . . . . . . . . . . 81

Replacing a Processor .............. 81

Replacing a Video Cache Module ......... 82

Replacing a System Board ............ 83

Type 6272 Parts ................. 86

Type 6275 Parts ................. 89

Type 6282, 6284 Parts .............. 91

Type 6285 Parts ................. 94

Type 6X7X Parts ................. 96

Type 6X8X Parts ................. 97

Type 6560 Parts ................ 107

Type 6561 Parts ................ 110

Type 6562 Parts ................ 112

Type 6588, 6888 Parts ............. 114

Type 6591 Parts ................ 117

Type 6592 Parts ................ 119

Type 6598 Parts ................ 121

Type 6862 Parts ................ 123

Type 6888 Parts ................ 125

Type 6889 Parts ................ 126

Type 6892 Parts ................ 128

Type 6893 Parts ................ 131

Type 6898 Parts ................ 133

Type 6899 Parts ................ 136

Common Parts . . . . . . . . . . . . . . . . . 138

Special Tools . . . . . . . . . . . . . . . . . . 146

Reference Information . . . . . . . . . . . . . 147

Safety Notices (Multi-lingual Translations) .... 156

Safety Information . . . . . . . . . . . . . . . 160

Laser Compliance Statement .......... 165

Product Description . . . . . . . . . . . . . . . 167

Specifications Type 6272 ............ 169

Specifications Type 6275 ............ 170

Specifications Type 6282, 6284 ......... 171

 Copyright IBM Corp. 1996, 1997, 1998 v

Specifications Type 6285 ............ 172

Specifications Type 6X7X ............ 173

Specifications Type 6X8X ............ 174

Specifications Type 6560 ............ 175

Specifications Type 6561 ............ 176

Specifications Type 6562 ............ 177

Specifications Type 6588 ............ 178

Specifications Type 6589 ............ 179

Specifications Type 6591 ............ 180

Specifications Type 6592 ............ 181

Specifications Type 6598 ............ 182

Specifications Type 6862 ............ 183

Specifications Type 6888 ............ 184

Specifications Type 6889 ............ 185

Specifications Type 6892 ............ 186

Specifications Type 6893 ............ 187

Specifications Type 6898 ............ 188

Specifications Type 6899 ............ 189

Security Features . . . . . . . . . . . . . . . . 190

Hard Disk Drive Jumper Settings ......... 195

CD-ROM, PD/CD-ROM Drive Jumper Settings . . 199

BIOS Levels . . . . . . . . . . . . . . . . . . 200

Flash (BIOS/VPD) Update Procedure ...... 201

Diagnostics and Test Information ........ 203

Using the Test Programs ............ 215

Setup Utility Program .............. 220

Power Management . . . . . . . . . . . . . . . 226

Network Settings . . . . . . . . . . . . . . . . 229

Recovering from Software Problems (Type 68X7) . 231

Creating Utility Diskettes ............ 231

IBM Wireless LAN ............... 239

System Board Memory ............. 248

Computer Exploded View (Type 6272) ...... 261

Computer Exploded View (Type 6275) ...... 262

Computer Exploded View (Type 6282, 6284) . . . 265

Computer Exploded View (Type 6285) ...... 266

Computer Exploded View (Type 6X7X) ...... 271

Computer Exploded View (Type 6X8X) ...... 272

Computer Exploded View (Type 6560) ...... 273

Computer Exploded View (Type 6561) ...... 274

Computer Exploded View (Type 6562) ...... 279

Computer Exploded View (Type 6588, 6888) . . . 283

Computer Exploded View (Type 6591) ...... 288

Computer Exploded View (Type 6592) ...... 294

Computer Exploded View (Type 6598) ...... 297

Computer Exploded View (Type 6862) ...... 299

Computer Exploded View (Type 6889) ...... 302

Computer Exploded View (Type 6892) ...... 307

Computer Exploded View (Type 6893) ...... 312

Computer Exploded View (Type 6898) ...... 315

Computer Exploded View (Type 6899) ...... 319

Keylock Assembly Exploded View (Desktop Models) 321

System Board Layouts ............. 322

Riser Card Layouts ............... 388

vi IBM PC 300/700, IntelliStation Series HMM

Type/Model Number Conversion ......... 399

Country/Language Model Configuration ...... 406

Miscellaneous Information . . . . . . . . . . . . 447

Send Us Your Comments! ............ 449

Do You Need Technical References? ...... 450

Problem Determination Tips ........... 451

Notices . . . . . . . . . . . . . . . . . . . . . 458

Contents vii

viii IBM PC 300/700, IntelliStation Series HMM

Service Information

This section contains the general checkout procedures, related service procedures, Symptom-to-FRU indexes, and parts listings for IBM Personal Computer 300/700 Series (Type 62XX, 65XX, and 68XX) and the IntelliStation (Type 6888, 6889, 6893, 6898, and 6899) computers.

Note

This manual and the diagnostic tests are intended to test

only

IBM products. Non-IBM products of any kind including adapter cards, accelerator boards, options, or non-IBM devices, can give false errors and invalid computer responses. If you remove a non-IBM device and the symptom goes away, the problem is with the device you removed.

 Copyright IBM Corp. 1996, 1997, 1998 1

General Checkout (Type 62XX, 65XX, 68XX)

This general checkout procedure is for Type 62XX, 65XX, and 68XX computers.

If you are servicing a Type 6272 Model 88X, 89X, 90X, 91X, computer, see “General Checkout (Type 6272 Models 88X, 89X, 90X, 91X)” on page 5.

If you are servicing a Type 6275, 6285, 6561, 6591, 6862, 6889, 6892, or 6893 computer, see General Checkout on page 14

If you are servicing a Type 6876 or Type 6886 Micro Channel computer, see “General Checkout (Type 6876,

6886)” on page 17. Attention

The drives in the computer you are servicing might have been rearranged or the drive startup sequence changed. Be extremely careful during write operations such as copying, saving, or formatting. Data or programs can be overwritten if you select an incorrect drive.

Diagnostic error messages appear when a test program finds a problem with a hardware option. For the test programs to properly determine if a test

Passed, Failed

, or

Aborted

, the test programs check the error-return code at

test completion. See “Return Codes” on page 214. General error messages appear if a problem or conflict is

found by an application program, the operating system, or both. For an explanation of these messages, refer to the information supplied with that software package.

Notes

1. Before replacing any FRUs, ensure the latest level of BIOS is installed on the system. A down-level BIOS might cause false errors and unnecessary replacement of the system board. For more information on how to determine and obtain the latest level BIOS, see “BIOS Levels” on page 200.

2. If multiple error codes are displayed, diagnose the first error code displayed.

3. If the computer hangs with a POST error, go to “Symptom-to-FRU Index” on page 32.

4. If the computer hangs and no error is displayed, go to “Undetermined Problem” on page 81.

5. If an installed device is not recognized by the diagnostics program, that device might be defective.

2 IBM PC 300/700, IntelliStation Series HMM

001

– Power-off the computer and all external devices. – Check all cables and power cords. – Set all display controls to the middle position. – Insert the Diagnostics diskette into drive A. – Power-on all external devices. – Power-on the computer. – Check for the following response:

1. Readable instructions or the Main Menu.

DID YOU RECEIVE THE CORRECT RESPONSE? Yes No

002

If Rapid Resume is displayed, do the following:

1. Disable Rapid Resume, see “Running Rapid Resume Manager” on page 228.

2. Run the diagnostics tests.

3. Enable Rapid Resume after service is complete.

– or – If the computer hangs during Rapid Resume, do the following:

1. Power-off; then, power-on the computer.

2. When the hard-disk drive activity light comes on, press Ctrl+Alt+Del to exit Rapid Resume and restart the computer. (Rapid Resume is now turned off.)

– or – Go to the “Symptom-to-FRU Index” on page 32.

003

ARE ALL INSTALLED DEVICES IN THE COMPUTER HIGHLIGHTED ON THE MODULE TEST MENU OR HARDWARE CONFIGURATION REPORT? Yes No

004

Go to “Module Test Menu and Hardware Configuration Report” on page 26.

005

Run the Advanced Diagnostics test. If necessary, refer to “Diagnostics and Test Information” on page 203.

 If you receive an error, go to “Symptom-to-FRU

Index” on page 32.

 If the test stops and you cannot continue, replace the

last device tested.

(Step 005 continues)

Service Information

(CONTINUED)

005 (continued)

 If the computer has incorrect keyboard responses, go

to “Keyboard” on page 27.

 If the printer has incorrect responses, go to “Printer”

on page 27.

 If the display has problems such as jittering, rolling,

shifting, or being out of focus, go to “Display” on page 31.

4 IBM PC 300/700, IntelliStation Series HMM

General Checkout (Type 6272 Models 88X, 89X, 90X, 91X)

This general checkout and diagnostic procedure is for the Type 6272, Models 88X, 89X, 90X, 91X only. These models come without a diskette drive (disketteless) and without a CD-ROM.

Depending on the operating system and network configuration, the method of running diagnostics varies.

It is the customer's responsibility to make the IBM PC Enhanced Diagnostics accessible from either:

 The local hard disk

-- or --

 The server If the computer you are servicing is set up to start

remotely, this general checkout procedure assumes that the server providing services to the computer and the network are functioning correctly.

Note

Run the IBM PC Enhanced Diagnostics under the DOS operating system. Windows 95 and Windows NT diagnostics should be run only if the DOS version is not available.

For more information about the IBM PC Enhanced Diagnostics, see “Diagnostics Test Programs” on page 205.

001

– Power-off the computer and all external devices. – Check all cables and power cords. – Make sure the computer is connected to a functioning

network. – Set all display controls to the middle position. – Power-on all external devices. – Power-on the computer. – Check for the following response:

1. One beep

2. Operating system or diagnostics loaded

Note

If the operating system loader screen appears, select an operating system.

DID YOU RECEIVE THE CORRECT RESPONSE? Yes No

002

Check the following for the response you received and perform the action:

(Step 002 continues)

Service Information

(CONTINUED)

002 (continued)

 No beep - See “Beep Symptoms” on page 33.  One beep; Operating system did not load - Go

to Step 006.

 Two or more beeps - Go to the

“Symptom-to-FRU Index” on page 32.

003

OBSERVE THE GREEN LED ON THE TOKEN-RING ADAPTER OR THE LNK LED ON THE ETHERNET ADAPTER FOR 30 SECONDS. IS THE LED ON SOLID FOR THE ENTIRE 30 SECONDS? Yes No

004

The computer might not be connected to an active network or there might be a problem with the network adapter card. See “Network Adapter LED Status” on page 11.

005

Start the PC Enhanced Diagnostics tests. If necessary, refer to “Starting IBM PC Enhanced Diagnostics” on page 9 and “Diagnostics and Test Information” on page 203.

If diagnostic programs are not installed on the computer you are servicing, contact the system administrator and ask if the diagnostic programs can be made available over the LAN. If the diagnostics can not be made available over the LAN, use the “Symptom-to-FRU Index” on page 32.

006

IS THERE A READABLE SCREEN WITH NO FLASHING, JITTERING, OR OTHER DISPLAY PROBLEMS? Yes No

007

Go to “Display” on page 31.

008

OBSERVE THE GREEN LED ON THE TOKEN-RING ADAPTER OR THE LNK LED ON THE ETHERNET ADAPTER FOR 30 SECONDS. IS THE LED ON SOLID FOR THE ENTIRE 30 SECONDS? Yes No

009

(Step 009 continues)

6 IBM PC 300/700, IntelliStation Series HMM

009 (continued) The computer might not be connected to an active network or there might be a problem with the network adapter card. See “Network Adapter LED Status” on page 11.

010

IS THE COMPUTER STOPPED AT THE RPL SCREEN? Yes No

011

– The RPL (Remote Program Load) screen displays

a title line at the top of screen such as “IBM PCI Token-Ring Adapter RPL.”

– Go to Step 026 on page 8.

012

CONTACT THE SYSTEM ADMINISTRATOR AND PROVIDE THE MAC ADDRESS OF THE COMPUTER YOU ARE SERVICING. ASK THE SYSTEM ADMINISTRATOR: SHOULD THE COMPUTER BE ENABLED FOR RPL? Yes No

013

Change Startup sequence to remove network as startup device. (See “Setup Utility Program” on page 220). Go to Step 001 on page 5.

014

ASK THE SYSTEM ADMINISTRATOR: IS AN RPL IMAGE ASSIGNED TO THE COMPUTER? Yes No

015

– If a Token-Ring adapter is installed in the

computer, make note of the current startup sequence, then change startup sequence to temporarily remove network as a startup device and make the hard disk the first startup device. Restart the computer. Go to Step 017.

– If an Ethernet adapter is installed in the computer,

go to Step 020 on page 8.

016

Provide the new MAC address to the system administrator.

017

(Step 017 continues)

Service Information 7

(CONTINUED)

017 (continued) DID THE OPERATING SYSTEM LOAD? Yes No

018

– Restore the startup sequence. – Go to Step 023.

019

Go to Step 005 on page 6 to run diagnostics, then restore startup sequence after determining the problem.

020

PRESS THE HOME KEY. DID THE OPERATING SYSTEM LOAD? Yes No

021

Go to Step 023.

022

Go to Step 005 on page 6 to run diagnostics.

023

CONTACT THE SYSTEM ADMINISTRATOR AND ASK: CAN DIAGNOSTICS BE ASSIGNED FROM THE SERVER? Yes No

024

– If you were provided with or have observed any

obvious symptoms, Go to “Symptom-to-FRU Index” on page 32.

– Notify system administrator that you have no

symptoms diagnosed and diagnostics can not be run on the computer you are servicing.

025

Restart the computer and run diagnostics. See “Starting IBM PC Enhanced Diagnostics” on page 9.

026

AFTER CHECKING THE STARTUP SEQUENCE, IS NETWORK THE FIRST DEVICE LISTED IN THE STARTUP SEQUENCE? Yes No

027

(Step 027 continues)

8 IBM PC 300/700, IntelliStation Series HMM

027 (continued) – Go to Step 029.

028

– Replace the network adapter card. – Contact the system administrator and provide the new

MAC address.

029

IS THE HARD DISK DRIVE THE FIRST DEVICE LISTED IN THE STARTUP SEQUENCE? Yes No

030

– If a device other than the hard disk is listed as the

first device, change the startup sequence so the hard disk is the first device, then return to Step 001 on page 5. (See “Setup Utility Program” on page 220).

031

SHOULD THE COMPUTER BE ENABLED FOR RPL? Yes No

032

– Ask the system administrator to reinstall the

operating system, then return to Step 001 on page 5. If the operating system cannot be installed, replace the hard disk drive.

033

– Change the startup sequence so the network is the first

startup device and the hard disk drive is the second

startup device. – Return to Step 001 on page 5.

Starting IBM PC Enhanced Diagnostics

These steps show how to start the DOS based IBM PC Enhanced Diagnostics from Windows 95, Windows NT, and Windows 3.X.

1. Shut down Windows 95 or Windows NT and re-start in DOS mode. If Windows 3.X is running, close Windows.

2. At the command prompt type: CD IBMDIAG, then press the Enter key.

Note

If an invalid directory message appears, IBM PC Enhanced Diagnostics are not installed. Restart the computer and go to Step 001 on page 5.

Service Information 9

3. Type: PCDR, then press the Enter key.

4. Follow the instructions on the screen to run the diagnostics.

Note

Do not start the diagnostics in the DOS session of Windows 95 or from a command prompt under Windows NT. The system must be shut down and restarted in DOS.

Starting diagnostics under Windows 95 and Window NT: Use the Windows diagnostics version

only if you cannot run the IBM PC Enhanced Diagnostics under DOS.

1. Select Start

2. Select Programs

3. Select PC-Doctor

4. Select PC-Doctor for Windows

Diagnostics on the RTC CD

The IBM PC Enhanced Diagnostics are shipped on the RTC (Ready To Configure) CD. For Type 6272 Disketteless models, the customer has the responsibility to make the diagnostics available either locally on the PC hard disk or remotely through a server.

Remote Diagnostics

Some computers might not have diagnostics loaded onto the local hard drive. If the computer you are servicing is connected to a server and the server has the diagnostic image, remote diagnostics can be run. (To use the diagnostics from the RTC CD, a diskette must be made from the diskette factory, then the diskette files are loaded on the server). See the customer's System Administrator for more information about remote diagnostics.

Remote diagnostics require:

 Access to the network  System Administrator to download the diagnostics or

to execute remote diagnostics to the client computer.

10 IBM PC 300/700, IntelliStation Series HMM

Network Adapter LED Status

Use the tables below to determine the status of the Ethernet and Token-Ring adapter cards for diagnosing network problems.

Ethernet Card LED Status:

LED Name - Status

Explanation

LNK - On LNK - Off

Successfully linked to the network. No link established. Check for:

Good network condition. Good cable between computer and network receptacle.

Replace: Ethernet adapter

Riser card System board

ACT - On

ACT - Off

Activity present (Transmit and Receive data to and from the network) No activity.

100 TX - On 100 TX - Off

Network speed equals up to 100 Mbps. Network speed equals up to 10 Mbps.

Service Information 11

Token-Ring Card LED Status:

Note

See “Token-Ring Table Terms and Definitions” on page 13 for definition of terms in this table.

Amber Green Explanation

Blinking Blinking The adapter is waiting for

initialization (during POST).

Off Off The adapter initialization is in

progress (during POST), or the computer is powered off.

Off Blinking The adapter did not detect any

problems during its self-diagnostic tests and is waiting to open. If this LED state occurs after the adapter has been opened, this state indicates that the adapter has been closed under software control.

Off On The adapter is open and operating

correctly.

On Off The adapter self-diagnostic tests

failed or there is a problem with the adapter. Replace:

Adapter Riser card System board

Blinking Off The adapter is closed due to an

undetected error. One of the following exists:

 The adapter open failed.  The adapter detected a wire

fault.

 The adapter failed the

auto-removal test.

Blinking On The adapter has detected

beaconing or hard error. If network is known good, check cable between computer and network receptacle. Replace:

Adapter Riser card System board

On On The adapter has failed before

running the self-diagnostic tests. Replace:

Adapter Riser card System board

12 IBM PC 300/700, IntelliStation Series HMM

Token-Ring Table Terms and Definitions

Auto-removal The state in which a token-ring adapter

port removes itself from the network to perform self-tests to verify that it is not the cause of a hard error. If the tests are successful, the port will reattach itself to the network.

Beaconing The state that a token-ring adapter port

enters after it has detected a hard error. The error condition is reported to the other devices on the network. Beaconing can result in the port removing itself from the network (auto-removal) to determine whether it is the cause of the hard error.

Hard error An error condition on a network that

requires removing the source of the error or reconfiguring the network before the network can resume reliable operation.

Initialization The first step taken to prepare the port

for use after the computer has been booted. During initialization, the port runs a series of internal self-diagnostic tests.

Open The state in which the port has

established connection with other devices on the ring.

Wire fault An error condition caused by a break or

short circuit in the cable segment that connects the port to its access unit, such as an IBM 8230 Token-Ring Network Controller Access Unit.

Service Information

General Checkout (Type 6275, 6285, 6561, 6591, 6862, 6889, 6892, 6893)

This general checkout procedure is for Type 6275, 6285, 6561, 6591, 6862, 6889, 6892, 6893 computers.

Attention

Diagnostic error messages appear when a test program finds a problem with a hardware option. For the test programs to properly determine if a test

Passed, Failed

, or

Aborted

, the test programs check the error-return code at

test completion. See “Return Codes” on page 214. General error messages appear if a problem or conflict is

found by an application program, the operating system, or both. For an explanation of these messages, refer to the information supplied with that software package.

Notes

2. If multiple error codes are displayed, diagnose the first error code displayed.

3. If the computer hangs with a POST error, go to “Symptom-to-FRU Index” on page 32.

4. If the computer hangs and no error is displayed, go to “Undetermined Problem” on page 81.

5. If an installed device is not recognized by the diagnostics program, that device might be defective.

The power-on default is quick bring-up. To enable Enhanced bring-up, select the Start Options in the Configuration/Setup Utility program (see “Setup Utility Program” on page 220) then, enable Power On Status.

001

– Power-off the computer and all external devices. – Check all cables and power cords. – Make sure the system board is seated properly.

(Step 001 continues)

14 IBM PC 300/700, IntelliStation Series HMM

001 (continued)

 For 6275, see page 263.  For 6285, see page 269.  For 6561 or 6591, see “System Board Removal

(Type 6561)” on page 276 or “System Board Removal (Type 6591)” on page 291.

 For 6862, see page 301.  For 6892, see page 310.

– Make sure the processor speed setting matches the

processor installed in the computer.

 For 6275, 6285, see page 326.  For 6561, 6591, see page 330.  For 6862, 6892, see page 363.  For 6889, see page 376.  For 6893, see page 379.

– Set all display controls to the middle position. – Insert the IBM PC Enhanced Diagnostics diskette into

drive A. – Power-on all external devices. – Power-on the computer. – Check for the following response:

1. Readable instructions or the Main Menu.

Note

Type 6275, 6285, 6561, 6591, 6862, 6889, 6892, 6893 computers are default to come up quiet (No beep and no memory count and checkpoint code display) when no errors are detected by POST.

To enable Beep and memory count and checkpoint code display when a successful POST occurs:

1. Enable Power on Status in setup. See “Setup Utility Program” on page 220.

DID YOU RECEIVE THE CORRECT RESPONSE? Yes No

002

If the Power Management feature is enabled, do the following:

1. Start the Configuration/Setup Utility program (see “Setup Utility Program” on page 220)

2. Select Power Management from the Configuration/Setup Utility program menu.

3. Select APM

4. Be sure APM BIOS Mode is set to Disabled. If it is not, press Left Arrow (←) or Right Arrow (→) to change the setting.

5. Select Automatic Hardware Power Management.

6. Set Automatic Hardware Power Management to Disabled.

Service Information

(CONTINUED)

– or – Go to the “Symptom-to-FRU Index” on page 32.

003

Run the IBM PC Enhanced Diagnostics test. If necessary, refer to “Diagnostics and Test Information” on page 203.

 If you receive an error, replace the part that the

diagnostic program calls out or go to “Symptom-to-FRU Index” on page 32.

 If the test stops and you cannot continue, replace the

last device tested.

 If the computer has incorrect keyboard responses, go

to “Keyboard” on page 27.

 If the printer has incorrect responses, go to “Printer”

on page 27.

 If the display has problems such as jittering, rolling,

shifting, or being out of focus, go to “Display” on page 31.

16 IBM PC 300/700, IntelliStation Series HMM

General Checkout (Type 6876, 6886)

This general checkout procedure is for Type 6876 and 6886 computers.

On Type 6876 and 6886 Micro Channel computers, you can start the advanced diagnostics programs in one of three ways:

1. From the 700 Series 6876/6886 Reference Diskette

2. From the 700 Series 6876/6886 Diagnostics Diskette

3. From the System Partition.

From the Reference Diskette (Type 6876/6886)

The Reference Diskette is bootable. Starting the diagnostic programs from the Reference Diskette allows you to test the options installed in the computer or test the base system.

To Test Options (Type 6876/6886)

Notes

1. Ensure that Rapid Resume is disabled before starting this procedure.

2. If Rapid Resume is displayed during this procedure, see “Running Rapid Resume Manager” on page 228.

3. Re-run the diagnostics tests.

To test the options installed in the computer, do the following.

1. Power-off the computer and all external devices.

2. Check all cables and power cords.

3. Set all display controls to the middle position.

4. Insert the Reference Diskette into drive A.

5. Power-on all external devices.

6. Power-on the computer.

7. Check for the following responses: a. One beep b. IBM Logo

c. Readable instructions or the Main Menu

8. If you received the correct responses, press Ctrl+A (Test the Computer screen appears). Select Options diagnostics and follow the instructions on the screen.

9. If you did not receive the correct responses, go to “Symptom-to-FRU Index” on page 32.

Service Information

To Test the Base System (Type 6876/6886)

Notes

1. Ensure that Rapid Resume is disabled before starting this procedure.

2. If Rapid Resume is displayed during this procedure, see “Running Rapid Resume Manager” on page 228.

3. Re-run the diagnostics tests.

To test the base system, do the following:

1. Power-off the computer and all external devices.

2. Check all cables and power cords.

3. Set all display controls to the middle position.

4. Insert the Reference Diskette into drive A.

5. Power-on all external devices.

6. Power-on the computer.

7. Check for the following responses: a. One beep b. IBM Logo

c. Readable instructions or the Main Menu

8. If you received the correct responses, do the following. a. Press Ctrl+A

(Test the Computer screen appears).

b. Select System board diagnostics and follow

the instructions on the screen.

c. When the QAPlus/PRO Main Menu appears,

press Ctrl+A.

d. Select Diagnostics.

e. Select Module Test.

 If the Module Test Menu is correct, run

diagnostics.

 If the Module Test Menu is not correct, go

to “Module Test Menu and Hardware Configuration Report” on page 26.

9. If you did not receive the correct responses, go to “Symptom-to-FRU Index” on page 32.

From the Diagnostics Diskette (Type 6876/6886)

Important

If the diagnostic program is started from the diagnostics diskette, you will not have the option to test the Micro Channel options installed in the computer.

The Diagnostics Diskette is bootable. The procedure for starting the Diagnostics Diskette when servicing Type 6876 and 6886 computers is the same as the Type 62XX, 65XX, and 68XX computer. See “General Checkout (Type 62XX, 65XX, 68XX)” on page 2.

18 IBM PC 300/700, IntelliStation Series HMM

From the System Partition (Type 6876/6886)

Starting the diagnostic programs from the System Partition gives you the option of testing the options installed in the computer or testing the base system.

To Test Options (Type 6876/6886)

Notes

1. Ensure that Rapid Resume is disabled before

starting this procedure.

2. If Rapid Resume is displayed during this

procedure, see “Running Rapid Resume Manager” on page 228.

3. Re-run the diagnostics tests.

To test the options installed in the computer, do the following.

1. Power-off the computer and all external devices.

2. Check all cables and power cords.

3. Set all display controls to the middle position.

4. Remove all media from the drives.

5. Power-on all external devices.

6. Power-on the computer.

7. Check for the following responses: a. One Beep b. IBM Logo

8. When the F1 prompt appears in the lower left-hand corner of the screen, press F1 (the IBM logo appears, then the System Programs Main Menu).

9. Press Ctrl+A (Test the Computer screen appears).

10. If you received the correct responses, select Options and follow the instructions on the screen.

11. If you did not receive the correct responses, reinstall the System Partition on the hard disk drive from the Reference Diskette.

To Test the Base System (Type 6876/6886)

Notes

1. Ensure that Rapid Resume is disabled before starting this procedure.

2. If Rapid Resume is displayed during this procedure, see “Running Rapid Resume Manager” on page 228.

3. Re-run the diagnostics tests.

To test the base system, do the following.

1. Power-off the computer and all external devices.

2. Check all cables and power cords.

3. Set all display controls to the middle position.

Service Information 19

4. Remove all media from the drives.

5. Power-on all external devices.

6. Power-on the computer.

7. Check for the following responses: a. One Beep b. IBM Logo

8. When the F1 prompt appears in the lower left-hand corner of the screen, press F1 (a second IBM logo appears followed by the System Programs Main Menu).

9. If you received the correct responses, do the following: a. Press Ctrl+A

(Test the Computer screen appears).

b. Select System board diagnostics and follow

the instructions on the screen.

c. When the QAPlus/PRO Main Menu appears,

press Ctrl+A

d. Select Diagnostics.

e. Select Module Test.

f. If the Module Test Menu is correct, run

diagnostics.

g. If the Module Test Menu is not correct, go to

“Module Test Menu and Hardware Configuration Report” on page 26.

10. If you did not receive the correct responses, reinstall the System Partition on the hard disk drive from the Reference Diskette.

20 IBM PC 300/700, IntelliStation Series HMM

System Programs (Type 6876/6886)

The system programs are utility programs for Micro Channel computers that allow you to:

 Change the system configuration

 Set passwords

 Change the date and time  Set power management features  Test the computer

The programs are installed in a special protected area of the hard disk drive called the System Partition.

The System Partition appears on the FDISK and FDISKPM screens for DOS and OS/2, so that the partition can be deleted and the disk space (about 6 MB) can be used for other programs. Before you delete the System Partition, you must first use the Back up/Restore system programs option on the system programs Main Menu to make current copies of the Reference, Diagnostic, and QAPlus/PRO diskettes. Without the System Partition, you must use these diskettes to configure and diagnose the computer.

If the computer was manufactured without a hard disk drive, the system programs were provided on three diskettes:

 Reference Diskette  Diagnostics Diskette

 QAPlus/PRO for IBM Diskette

Starting the System Programs (Type 6876/6886)

You can start the system programs from the hard disk drive or from the Reference Diskette.

If an error occurs during startup, the computer automatically starts the system programs to help you isolate and correct the problem. If you do not want the system programs to automatically start when an error occurs, change the Bypass System Programs on error setting in the system programs.

From the Hard Disk Drive (Type 6876/6886)

To start the system programs from the hard disk drive, do the following:

1. Remove all media from all the drives.

2. Power-off the computer; then, power it back on. (The IBM logo appears on the screen.)

3. When the F1 prompt appears, press F1. (A second IBM logo appears, followed by the system programs main menu.

Service Information

From the Reference Diskette (Type 6876/6886)

To start the system programs from the Reference Diskette, do the following:

1. Power-off the computer.

2. Remove all media from the drives.

3. Insert the Reference Diskette into the primary diskette drive.

4. Power-on the computer.

After a few seconds, the IBM logo appears on the screen; then a second IBM logo screen appears, followed by the system programs main menu.

Power-on Password

To service Type 62XX, 65XX, and 68XX computers with an active and unknown power-on password, power-off the computer and do the following:

Note

On some models, this procedure will also remove the administrator password. See “Passwords” on page 190 for more information.

1. Unplug the power cord and remove the top cover.

2. Refer to “System Board Layouts” on page 322 and locate the system board type you are servicing. Depending on the system board, the password is reset by a jumper or switch setting.

3. Move the password jumper to connect the center pin and the pin on the opposite end of the connector; or, short then open the password jumper; or, change the switch setting as appropriate. See “System Board Layouts” on page 322.

4. Power-on the computer. The system senses the change in the position and erases the password.

 It is necessary to move the jumper back to the

previous position and to reset the switch setting.

5. Remind the user to enter a new password when service is complete.

System Programs Main Menu (Type 6876/6886)

The following tables contain a listing of the System Programs Main Menu items followed by a description of the item.

22 IBM PC 300/700, IntelliStation Series HMM

Description

Exits from the system programs and loads the operating system.

Makes a backup copy of the Reference, Diagnostic, and QAPlus/PRO diskettes.

Copies the system programs from the System Partition to the backup diskettes. Also creates backup Reference,

Diagnostic, and QAPlus/PRO diskettes. You need at least three 2 MB diskettes for the backup procedure.

Reinstalls the system programs from backup diskettes to the System Partition. Use this program to rebuild the System

Partition in case of accidental loss or damage.

Copies a new version of the system programs to the System Partition from an updated set of system diskettes.

Views, changes, backs up, or restores the configuration information stored in the battery-backed memory. The

configuration information consist of:

 The amount of memory installed

 The built-in features and their assignments

 The installed options with their location and assignments

Shows the present configuration information for Micro Channel adapters and built-in features.

Allows you to change the configuration of the Micro Channel adapters. You can also change the Bypass System

Programs setting from this menu.

Copies the configuration information from the battery-backed memory to the hard disk drive.

Item

Start operating system

Back up/Restore system programs:

 Back up the system diskettes

 Back up the System Partition

 Restore the System Partition

Update System Programs

Set Configuration

 View configuration

 Change configuration

 Back up configuration

Service Information 23

Description

Retrieves the Micro Channel configuration copied by the Back up Configuration program and restores that information

to the battery-backed memory.

Verifies and updates the configuration information for the Micro Channel adapters and built-in features.

Displays the memory address assigned to the adapters.

Shows the existing Micro Channel device settings and allows you to make limited modification to some devices. Only

the information enclosed in brackets ([...]) can be changed.

Shows the current configuration of Peripheral Component Interconnect devices and adapters. Because PCI

components are automatically configured each time the computer starts up, you cannot change these settings.

Changes the date and time in battery-backed memory.

Helps prevent the use of the computer by unauthorized persons. Two types of passwords are available from this

program: a power-on password and a privileged-access password.

Changes the speed at which a character repeats when a key is held down.

Select this choice if the computer is going to be used as a server, without a keyboard.

Allows you to specify the sequence of the drives that the computer will attempt to start from when you power it on.

Item

 Restore Configuration

 Run Automatic Configuration

 Display memory map

 Set and View Micro Channel

SCSI devices

 View PCI configuration

Set Features

 Set date and time

 Set password and security features

 Set keyboard speed

 Set console

 Set startup sequence

24 IBM PC 300/700, IntelliStation Series HMM

Description

Allows you to change the settings for the following:

 Rapid Resume

 Standby Timeout

 Wake Up on Ring

 Wake Up on Alarm

Copies configuration and diagnostic files from a diskette that comes with an optional device.

Allows you to test the base computer by selecting System board diagnostics, or test the Micro Channel options by

selecting Option diagnostics.

Displays updates and changes.

Shows entries in the error log. Any memory and privileged-access password errors are recorded in this log.

Describes how to use the UINSTALL program to get information about additional utility programs available on the

Diagnostics Diskette. Some of these programs can be used only with specific operating systems. Make sure you read

all of the information before installing any of these utility programs.

Records the computer serial number and displays the identification numbers for the system unit, processor board, and

system board. This information is also know as the vital product data (VPD).

Allows you to choose the display type and set a horizontal frequency and refresh rate.

Item

 Set power management features

Note: If similar power management

features are set in the operating

system, they will override these

settings.

Copy an option diskette

Test the Computer

More Utilities

 Display revision levels

 Display system error log

 Stand alone utility information

 Set and view system identification

 Set video display information

Service Information 25

Module Test Menu and Hardware Configuration Report

Depending on the diagnostics version level you are using, the installed devices in the computer are verified in one of two ways:

1. At the start of the diagnostic tests, the Module Test Menu is displayed. Normally, all installed devices in the computer are highlighted on the menu.

2. At the start of the diagnostic tests, the main menu appears. From this menu, select System Info then select Hardware Configuration from the next menu. Normally, all installed devices in the computer are highlighted on this report.

If an installed device is not recognized by the diagnostics program:

 The diagnostic code for the device is not on the

diagnostic diskette. Run the diagnostics provided with that device.

 The missing device is defective or it requires an

additional diskette or service manual.

 An unrecognizable device is installed.  A defective device is causing another device not to be

recognized.

 The SCSI controller failed (on the system board or

SCSI adapter).

 Use the procedure in “Undetermined Problem” on

page 81 to find the problem.

If a device is missing from the list, replace it. If this does not correct the problem, use the procedure in “Undetermined Problem” on page 81.

26 IBM PC 300/700, IntelliStation Series HMM

Keyboard

Note

If a mouse or other pointing device is attached, remove it to see if the error symptom goes away. If the symptom goes away, the mouse or pointing device is defective.

001

– Power-off the computer. – Disconnect the keyboard cable from the system unit. – Power-on the computer and check the keyboard cable

connector on the system unit for the voltages shown. All voltages are ± 5%.

Pin 1

2 3

Voltage (Vdc) +5.0

Not Used Ground

+5.0 +5.0 Not Used

ARE THE VOLTAGES CORRECT? Yes No

002

Replace the system board.

003

On keyboards with a detachable cable, replace the cable. If the problem remains or if the cable is permanently attached to the keyboard, replace the keyboard. If the problem remains, replace the system board.

Printer

1. Make sure the printer is properly connected and powered on.

2. Run the printer self-test.

If the printer self-test does not run correctly, the problem is in the printer. Refer to the printer service manual.

If the printer self-test runs correctly, install a wrap plug in the parallel port and run the diagnostic tests to determine which FRU failed.

If the diagnostic tests (with the wrap plug installed) do not detect a failure, replace the printer cable. If that does not correct the problem, replace the system board or adapter connected to the printer cable.

Service Information

Power Supply

If the power-on indicator is not on, the power-supply fan is not running, or the computer will not power-off, do the following.

Check/Verify FRU/Action

1. Verify that the voltage-selector switch is set for the correct voltage.

Correct the voltage-selector switch setting.

2. Check the following for proper installation.  Power Cord  On/Off Switch

connector

 On/Off Switch

Power Supply connector

 System Board

Power Supply connectors

 microprocessor(s)

connection

Reseat

3. Check the power cord for proper continuity.

Power Cord

4. Check the power-on switch for continuity.

Power-on Switch

If the above are correct, check the following voltages.

PC 300/700 Series System Board Power-Supply Connections

If the computer you are servicing has a 20-pin power connector on the riser card or system board, see “20-Pin Main Power Supply Connection” on page 30.

Note: These voltages must be checked with the power

supply cables connected to the system board.

28 IBM PC 300/700, IntelliStation Series HMM

REAR

+ 4.75 to

5.25 V dc

– 4.5 t o 5. 5 V dc

– 10 .8 to 1 3. 2 V dc

+ 11.4 to 12.6 V dc

+ 4.75 to 5.25 V dc

GND

PWR GOOD

P11

+ 3.46

+ 3.3

GND

If the voltages are not correct, and the power cord is good, replace the power supply.

If the voltages are correct, and the computer you are servicing has a power supply connector on the riser card, check the following riser card voltages.

Riser Card Connections

Note: These voltages must be checked with the power

supply cable connected to the riser card.

P10

+3.17

+3.46

GND

If the voltages are not correct, and the power cord is good, replace the power supply.

Service Information

20-Pin Main Power Supply Connection

The 20-pin main power supply connector is located on the riser card for PC-300, Types:

 6275, 6285  6561, 6591  6562, 6592  6862, 6892

For PC360-S150 and all IntelliStation models, the 20-pin main power supply connector is located on the system board.

See “Riser Card Layouts” on page 388 and “System Board Layouts” on page 322 for connector location.

Attention

These voltages must be checked with the power supply cables connected to the system board or riser card.

Pin Signal Function

1 3.3 V +3.3 V dc 2 3.3 V +3.3 V dc 3 COM Ground 4 5 V +5 V dc 5 COM Ground 6 5 V +5 V dc 7 COM Ground 8 POK Power Good

9 5VSB Standby Voltage 10 12 V +12 V dc 11 3.3 V +3.3 V dc 12 -12 V -12 V dc 13 COM Ground 14 PS-ON DC Remote Enable 15 COM Ground 16 COM Ground 17 COM Ground 18 -5 V -5 V dc 19 5 V +5 V dc 20 5 V +5 V dc

30 IBM PC 300/700, IntelliStation Series HMM

Display

If the screen is rolling, replace the display assembly. If that does not correct the problem, replace the video adapter (if installed) or replace the system board.

If the screen is not rolling, do the following to run the display self-test:

1. Power-off the computer and display.

2. Disconnect the display signal cable.

3. Power-on the display.

4. Turn the brightness and contrast controls clockwise to their maximum setting.

5. Check for the following conditions:

 You should be able to vary the screen intensity

by adjusting the contrast and brightness controls.

 The screen should be white or light gray, with a

black margin (test margin) on the screen.

Note

The location of the test margin varies with the type of display. The test margin might be on the top, bottom, or one or both sides.

If you do not see any test margin on the screen, replace the display. If there is a test margin on the screen, replace the video adapter (if installed) or replace the system board.

Note

During the first two or three seconds after the display is powered on, the following might occur while the display synchronizes with the computer.

 Unusual patterns or characters  Static, crackling, or clicking sounds  A “power-on hum” on larger displays

A noticeable odor might occur on new displays or displays recently removed from storage.

These sounds, display patterns, and odors are normal; do not replace any parts.

If you are unable to correct the problem, go to “Undetermined Problem” on page 81.

Service Information 31

Symptom-to-FRU Index

The Symptom-to-FRU Index lists error symptoms and possible causes. The most likely cause is listed first. Always begin with “General Checkout (Type 62XX, 65XX, 68XX)” on page 2. This index can also be used to help you decide which FRUs to have available when servicing a computer. If you are unable to correct the problem using this index, go to “Undetermined Problem” on page 81.

Notes

 If you have both an error message and an

incorrect audio response, diagnose the error message first.

 If you cannot run the diagnostic tests or you get

a diagnostic error code when running a test, but did receive a POST error message, diagnose the POST error message first.

 If you did not receive any error message, look for

a description of your error symptoms in the first part of this index.

 Check all power supply voltages before you

replace the system board. (See “Power Supply” on page 28.)

 Check the hard disk drive jumper settings before

you replace a hard disk drive. (See “Hard Disk Drive Jumper Settings” on page 195.)

Important

1. Some errors are indicated with a series of beep codes. (See “Beep Symptoms” on page 33.)

2. Type 6275, 6285, 6561, 6591, 6862, 6889, 6892, 6893 computers are default to come up quiet (No beep and no memory count and checkpoint code display) when no errors are detected by POST. To enable Beep and memory count and checkpoint code display when a successful POST occurs:

a. Enable Power on Status in setup. See

“Setup Utility Program” on page 220.

3. The processor is a separate FRU from the system board; the processor is not included with the system board FRU. (See “Replacing a System Board” on page 83.)

32 IBM PC 300/700, IntelliStation Series HMM

Beep Symptoms

Beep symptoms are short tones or a series of short tones separated by pauses (intervals without sound). See the following examples.

Beeps Description 1-2-X  One beep

 A pause (or break)

 Two beeps

 A pause (or break)  Any number of beeps

4 Four continuous beeps

Beep Symptom FRU/Action 1-1-3

CMOS read/write error

1. Run Setup

2. System Board

1-1-4

ROM BIOS check error

1. System Board

1-2-X

DMA error

1. System Board

1-3-X 1. Memory Module

2. System Board

1-4-4 1. Keyboard

2. System Board

1-4-X

Error detected in first 64 KB of RAM.

1. Memory Module

2. System Board

2-1-1, 2-1-2 1. Run Setup

2. System Board

2-1-X

First 64 KB of RAM failed.

1. Memory Module

2. System Board

2-2-2 1. Video Adapter

(if installed)

2. System Board

2-2-X

First 64 KB of RAM failed.

1. Memory Module

2. System Board

2-3-X 1. Memory Module

2. System Board

2-4-X 1. Run Setup

2. Memory Module

3. System Board

3-1-X

DMA register failed.

1. System Board

3-2-4

Keyboard controller failed.

1. System Board

2. Keyboard

3-3-4

Screen initialization failed.

1. Video Adapter (if installed)

2. System Board

3. Display

Service Information 33

Beep Symptom FRU/Action 3-4-1

Screen retrace test detected an error.

1. Video Adapter (if installed)

2. System Board

3. Display

3-4-2

POST is searching for video ROM.

1. Video Adapter (if installed)

2. System Board

4 1. Video Adapter

(if installed)

2. System Board

All other beep code sequences.

1. System Board

One long and one short beep during POST. Base 640 KB memory error or shadow RAM error.

1. Memory Module

2. System Board

One long beep and two or three short beeps during POST. (Video error)

1. Video Adapter (if installed)

2. System Board

Three short beeps during POST.

1. See “System Board

Memory” on page 248.

2. System Board

Continuous beep. 1. System Board Repeating short beeps. 1. Keyboard stuck key?

2. Keyboard Cable

3. System Board

No Beep Symptoms

Symptom/Error FRU/Action

No beep during POST but computer works correctly.

1. System Board

No beep during POST. 1. See “Undetermined

Problem” on page 81.

2. System Board

3. Memory Module

4. Any Adapter or Device

5. Riser Card

6. Power Cord

7. Power Supply

34 IBM PC 300/700, IntelliStation Series HMM

POST Error Codes

In the following index, “X” can represent any number.

POST Error Code FRU/Action 000

SCSI Adapter not enabled.

1. Verify adapter device

and Bus Master fields are enabled in PCI configuration program. See documentation shipped with computer.

02X 1. SCSI Adapter 08X

Check SCSI terminator installation.

1. SCSI Cable

2. SCSI Terminator

3. SCSI Device

4. SCSI Adapter

101

System board interrupt failure.

1. System Board

102

System board timer error.

1. System Board

106 1. System Board 110

System board memory parity error.

1. Memory Module

2. System Board

111

I/O channel parity error.

1. Reseat adapters

2. Any Adapter

3. System Board

114

Adapter ROM error.

1. Adapter Memory

2. System Board

129

Internal cache test error.

1. Processor

2. L2 Cache Memory

3. System Board

151

Real-time clock failure.

1. System Board

161

Bad CMOS battery.

1. Run Setup

2. CMOS Backup Battery (See page 158.)

3. System Board

162

Configuration mismatch. Type 6562, 6592 6862, 6889, 6892

1. Run Setup and verify

Configuration

2. Had a device been added, removed, changed location? If not, suspect that device.

3. Power-on external devices first, then power-on computer.

4. CMOS Backup Battery (See page 158.)

5. System Board

Service Information 35

POST Error Code FRU/Action 162

And unable to run diagnostics.

1. Diskette Drive

2. System Board

3. Diskette Drive Cable

163

Clock not updating or invalid time set.

1. Time and Date Set?

2. CMOS Backup Battery (See page 158.)

3. System Board

164

POST detected a base memory or extended memory size mismatch error.

1. Run Setup. Check

System Summary menu for memory size change. (See “Setup Utility Program” on page 220.)

2. Run the Extended Memory Diagnostic tests.

166

Boot Block Check Sum Error

1. Run Flash Recovery

using Boot Block. See “Flash Recovery Boot Block Jumper” on page 201

2. System Board

167

Microprocessor installed that is not supported by the current POST/BIOS.

1. Run Setup. Check

Stepping level for the BIOS level needed, then perform the flash update.

2. Processor

168

Alert on LAN error

1. Run Setup. Check to

see that Ethernet and Alert on LAN are enabled.

2. System Board

3. Riser Card, if installed.

17X, 18X 1. C2 Security 175 1. Run Configuration

(See “Setup Utility Program” on page 220.)

2. Riser Card, if installed

3. System Board

176 1. Covers were removed

from the computer.

177

Corrupted Administrator Password.

1. Riser Card

2. System Board

178 1. Riser Card

2. System Board

183 1. Enter the

administrator password

36 IBM PC 300/700, IntelliStation Series HMM

POST Error Code FRU/Action 184

Password removed due to check-sum error. (See next 184 for Type 6862, 6889, 6892)

1. Enter new password

184

Type 6862, 6889, 6892 No RFID Antenna

1. Make sure Asset

Care and Asset ID are enabled in Configuration/Setup.

2. RFID Antenna

3. System Board

185

Corrupted boot sequence.

1. Set configuration and

reinstall the boot sequence.

186

Type 6562, 6592, 6862, 6889, 6892

1. Riser Card, if

installed

2. System Board

187 1. Clear Administration

password

2. System Board

189 1. More than three

password attempts were made to access the computer.

190

Chassis intrusion detector was cleared. This is information only, no action required. If this code does not clear:

1. System Board

2. Riser Card, if installed

1XX

Not listed above.

1. System Board

201, 20X

Memory data error.

1. Run Enhanced Diag.

Memory Test

2. Memory Module

3. System Board

225 1. Unsupported Memory 229

External cache test error.

1. L2 Cache Memory

2. System Board

262

POST detected a base memory or extended memory type error.

1. Run Setup. Check

System Summary menu for memory type change. (See “Setup Utility Program” on page 220.)

2. Run the Extended Memory Diagnostic tests.

301 1. Keyboard

2. Keyboard Cable

3. System Board

Service Information 37

POST Error Code FRU/Action 303

With an 8603 error.

1. Mouse

2. Keyboard

3. Keyboard Cable

4. System Board

303

With no 8603 error.

1. Keyboard

2. Keyboard Cable

3. System Board

3XX

Not listed above.

1. Keyboard

2. Keyboard Cable

3. System Board

5XX 1. Video Adapter

(if installed)

2. System Board

601 1. Diskette Drive A

2. Diskette Drive Cable

3. System Board

601

Type 6562, 6592, 6862 6889, 6892

1. Diskette Drive A

2. Diskette Drive Cable

3. Riser Card, if installed

4. System Board

602 1. Bad Diskette ?

2. Verify Diskette and retry.

604

And able to run diagnostics.

1. Run Setup and verify

diskette configuration settings

2. Diskette Drive A/B

3. Diskette Drive Cable

4. Riser Card if drive cable connected

5. System Board

605

POST cannot unlock the diskette drive.

1. Diskette Drive

2. Diskette Drive Cable

3. System Board

662 1. Diskette drive

configuration error or wrong diskette drive type, run Setup Configuration.

6XX

Not listed above.

1. Diskette Drive

2. System Board

3. External Drive Adapter

4. Diskette Drive Cable

5. Power Supply

762

Math coprocessor configuration error.

1. Run Setup

2. Processor

3. System Board

7XX

Not listed above.

1. Processor

2. System Board

962

Parallel port configuration error.

1. Run Configuration

2. Parallel Adapter (if installed)

3. System Board

38 IBM PC 300/700, IntelliStation Series HMM

POST Error Code FRU/Action 9XX 1. Printer

2. System Board

1047 1. 16-Bit AT Fast SCSI

Adapter

107X

Check SCSI terminator installation.

1. Check SCSI

terminator installation.

2. SCSI Cable

3. SCSI Terminator

4. SCSI Device

5. SCSI Adapter

1101

Serial connector error, possible system board failure.

1. Run Advanced

Diagnostics

1101, 1102, 1106, 1108, 1109

1. System Board

2. Any Serial Device

1107 1. Communications

Cable

2. System Board

1102

Card selected feedback error.

1. Run Advanced

Diagnostics

1103

Port fails register check.

1. Run Advanced

Diagnostics

2. System Board

1106

Serial option cannot be turned off.

1. Run Advanced

Diagnostics

2. System Board

1107 1. Serial Device Cable

2. System Board

1110

1. Run Advanced

Diagnostics

2. System Board

1116

Interrupt error.

1. Run Advanced

Diagnostics

1117

Failed baud rate test.

1. Run Advanced

Diagnostics

1162

Serial port configuration error.

1. Run Configuration

2. Serial Adapter (if installed)

3. System Board

11XX

Not listed above.

1. System Board

1201 1. System Board

2. Any Serial Device

1202, 1206, 1208, 1209, 12XX

1. Dual Async Adapter/A

2. System Board

3. Any Serial Device

Service Information 39

POST Error Code FRU/Action 1207 1. Communications

Cable

2. Dual Async Adapter/A

13XX 1. Game Adapter 1402

Printer not ready.

Information only

1403

No paper error, or interrupt failure.

Information only

1404

System board timeout failure.

1. Run Advanced

Diagnostics

1405

Parallel adapter error.

1. Run Advanced

Diagnostics

1406

Presence test error.

1. Run Advanced

Diagnostics

14XX

Not listed above. Check printer before replacing system board.

1. Printer

2. System Board

15XX 1. SDLC Adapter 1692

Boot sequence error.

1. Run FDISK to ensure

at least one active partition is set active.

16XX 1. 36/38 Workstation

Adapter

1762

Hard disk drive configuration error.

1. Run Configuration

(See “Setup Utility Program” on page 220.)

1780 (Disk Drive 0) 1781 (Disk Drive 1) 1782 (Disk Drive 2) 1783 (Disk Drive 3)

1. See “Power Supply”

on page 28.

2. Hard Disk Drive

3. Riser Card, if hard disk cable connected

4. System Board

5. Hard Disk Cable

6. Power Supply

180X, 188X

PCI configuration or resource error.

1. Run Setup and verify

PCI/ISA configuration settings.

2. If necessary, set ISA adapters to “Not available” to allow PCI adapters to properly configure.

3. Remove any suspect ISA adapters.

4. Rerun diagnostics.

5. PCI Adapter

6. PCI Riser Card

40 IBM PC 300/700, IntelliStation Series HMM

POST Error Code FRU/Action 1962

Boot sequence error.

1. Possible hard disk

drive problem, see “Hard Disk Drive Boot Error” on page 221.

209X 1. Diskette Drive

2. Diskette Cable

3. 16-bit AT Fast SCSI Adapter

20XX

Not listed above

1. BSC Adapter

2. Riser Card

21XX 1. SCSI Device

2. 16-bit AT Fast SCSI Adapter

3. Alternate BSC Adapter

4. Riser Card

2401, 2402

If screen colors change.

1. Display

2401, 2402

If screen colors are OK.

1. System Board

2. Display

2409 1. Display 2410 1. System Board

2. Display

2462

Video memory configuration error.

1. Check cable connections.

2. Run Setup and verify video configuration settings.

3. Video Memory Modules

4. Video Adapter (if installed)

5. System Board

3015, 3040

Check for missing wrap or terminator plug on the adapter.

1. Network Attached?

2. LF Translator

3. Cable Problem

4. PC Network Adapter

5. Riser Card

30XX 1. PC Network Adapter

2. LF Translator

3. Cable Problem?

4. Riser Card

3115, 3140 1. Network Attached?

2. LF Translator

3. Alternate PC Network-Adapter

4. Cable Problem

5. Riser Card

31XX 1. Alternate PC Network

Adapter

2. LF Translator

3. Cable Problem?

4. Riser Card

Service Information 41

POST Error Code FRU/Action 36XX 1. GPIB Adapter

2. Riser Card

38XX 1. DAC Adapter

2. Riser Card

4611, 4630 1. Multiport/2 Interface

Board

2. Multiport/2 Adapter

4612, 4613 4640, 4641 1. Memory Module

Package

2. Multiport/2 Adapter

4650 1. Multiport Interface

Cable

46XX

Not listed above.

1. Multiport/2 Adapter

2. Multiport/2 Interface Board

3. Memory Module

5600 1. Financial System

Controller Adapter

5962

An IDE device (other than hard drive) configuration error.

1. Run Configuration

2. CD-ROM Drive

3. CD-ROM Adapter

4. ZIP or other ATAPI device

5. System Board

62XX 1. 1st Store Loop

Adapter

2. Adapter Cable

63XX 1. 2nd Store Loop

Adapter

2. Adapter Cable

64XX 1. Network Adapter 71XX 1. Voice Adapter 74XX 1. Video Adapter

(if installed)

2. Riser Card

76XX 1. Page Printer Adapter 78XX 1. High Speed Adapter 79XX 1. 3117 Adapter 80XX 1. PCMCIA Adapter 84XX 1. Speech Adapter

2. Speech Control Assy.

3. Riser Card

8601, 8602 1. Pointing Device

(Mouse)

2. System Board

8603, 8604 1. System Board

2. Pointing Device (Mouse)

86XX

Not listed above

1. Mouse

2. System Board

42 IBM PC 300/700, IntelliStation Series HMM

POST Error Code FRU/Action 89XX 1. PC Music Adapter

2. MIDI Adapter Unit

3. Riser Card

91XX 1. Optical Drive

2. Adapter

96XX 1. SCSI Adapter

2. Any SCSI Device

3. System Board

10101, 10102, 10104 10105, 10106, 10107 10108, 10109, 10111 10112, 10113, 10114 10115, 10116

1. Have customer verify

correct operating system device drivers are installed and operational.

2. Modem

10103, 10110, 101171 1. System Board

2. Data/Fax Modem

10117

Not listed above.

1. Check system

speaker

2. Check PSTN cable

3. External DAA (if installed)

4. Modem

10118 1. Run Diagnostics and

verify the correct operation of the modem slot

2. Modem

10119 1. Diagnostics detected

a non-IBM modem

2. Modem

10120 1. Check PSTN Cable

2. External DAA (if installed)

3. Modem

10132, 10133, 10134 10135, 10136, 10137 10138, 10139, 10140 10141, 10142, 10143 10144, 10145, 10146 10147, 10148, 10149 10150, 10151, 10152

1. Modem

10153 1. Data/Fax Modem

2. System Board

101XX

Not listed above.

1. Modem Adapter/A

2. Data/Fax Modem

3. System Board

10450, 10451, 10490 10491, 10492, 10499

Read/write error.

1. Run Advanced

Diagnostics

2. Riser Card

3. Hard Disk Drive

4. System Board

10452

Seek test error.

1. Run Advanced

Diagnostics

Service Information 43

POST Error Code FRU/Action 10453

Wrong drive type?

Information only

10454

Sector buffer test error.

1. Run Advanced

Diagnostics

10455, 10456

Controller error.

1. Run Advanced

Diagnostics

10459

Drive diagnostic command error.

Information only

10461

Drive format error

1. Run Advanced

Diagnostics

10462

Controller seek error.

1. Run Advanced

Diagnostics

10464

Hard Drive read error.

1. Run Advanced

Diagnostics

10467

Drive non fatal seek error.

1. Run Advanced

Diagnostics

10468

Drive fatal seek error.

1. Run Advanced

Diagnostics

10469

Drive soft error count exceeded.

1. Run Advanced

Diagnostics

10470, 10471, 10472

Controller wrap error.

1. Run Advanced

Diagnostics

10473

Corrupt data. Low level format might be required.

Information only

10480 1. Hard Disk Drive

(ESDI)

2. Drive Cable

3. System Board

10481

ESDI drive D seek error.

1. Run Advanced

Diagnostics

10482

Drive select acknowledgement bad.

1. Run Advanced

Diagnostics

106X1 1. Check Configuration

2. Ethernet Adapter

10635 1. Power-off computer,

wait ten seconds; then power-on the computer.

2. Ethernet Adapter

10651, 10660 1. Check Cables

2. Ethernet Adapter

106XX

Not listed above.

1. Ethernet Adapter

44 IBM PC 300/700, IntelliStation Series HMM

POST Error Code FRU/Action 107XX 1. 5.25-inch External

Diskette Drive

2. 5.25-inch Diskette Drive Adapter/A

109XX

Check the adapter cables.

1. ActionMedia

Adapter/A

2. System Board

112XX

This adapter does not have cache.

1. SCSI Adapter

2. Any SCSI Device

3. System Board

119XX 1. 3119 Adapter 121XX 1. Modem Adapter

2. Any Serial Device

3. System Board

136XX 1. ISDN Primary Rate

Adapter

2. System Board

137XX 1. System Board 141XX 1. Realtime Interface

Coprocessor Portmaster Adapter/A

143XX 1. Japanese Display

Adapter

2. System Board

14710, 14711 1. System Board

Video Adapter

2. Adapter Video Memory

148XX 1. Video Adapter 14901, 14902

1491X, 14922

1. Video Adapter (if installed)

2. System Board

3. Display (any type)

14932 1. External Display

2. Video Adapter

16101 1. Riser Card Battery

(See page 158.)

161XX 1. FaxConcentrator

Adapter

164XX 1. 120 MB Internal Tape

Drive

2. Diskette Cable

3. System Board

16500 1. 6157 Tape

Attachment Adapter

16520, 16540 1. 6157 Streaming Tape

Drive

2. 6157 Tape Attachment Adapter

166XX, 167XX 1. Token Ring Adapter

2. System Board

3. Riser Card

Service Information 45

POST Error Code FRU/Action 18001 to 18029 1. Wizard Adapter

2. Wizard Adapter Memory

18031 to 18039 1. Wizard Adapter Cable 185XXXX 1. DBCS Japanese

Display Adapter/A

2. System Board

20001 to 20003 1. Image Adapter/A

Image-I Adapter/A

2. Memory Module DRAM, VRAM

20004 1. Memory Module

DRAM, VRAM

2. Image Adapter/A Image-I Adapter/A

20005 to 20010 1. Image Adapter/A

Image-I Adapter/A

2. Memory Module DRAM, VRAM

200XX

Not listed above.

1. Image Adapter/A

Image-I Adapter/A

2. Memory Module DRAM, VRAM

3. System Board

20101 to 20103 1. Printer/Scanner

Option

2. Image Adapter/A

3. Memory Module DRAM, VRAM

20104 1. Memory Module

DRAM, VRAM

2. Printer/Scanner Option

3. Image Adapter/A

20105 to 20110 1. Printer/Scanner

Option

2. Image Adapter/A

3. Memory Module DRAM, VRAM

Image Adapter/A Memory Test failure indicated by graphic of adapter.

1. Replace memory module (shown in graphic.)

206XX 1. SCSI-2 Adapter

2. Any SCSI Device

3. System Board

208XX

Verify there are no duplicate SCSI ID settings on the same bus.

1. Any SCSI Device

46 IBM PC 300/700, IntelliStation Series HMM

POST Error Code FRU/Action 210XXXX

Internal bus, size unknown. 210XXX1

External bus, size unknown.

1. SCSI Hard Disk Drive

2. SCSI Adapter or System Board

3. SCSI Cable

4. SCSI ID Switch (on some models)

Tape Drive amber LED remains on.

1. Tape Drive

2. SCSI Cable (internal)

3. SCSI Adapter or System Board

Tape Drive green “in use” LED fails to come on.

1. Tape Drive

2. SCSI Adapter or System Board

3. SCSI Cable (internal) SCSI Cable (external)

Tape automatically ejected from drive.

1. Tape Cassette

2. Drive

SCSI ID on rotary switch does not match SCSI ID set in configuration. Verify drive switches inside cover are set to zero.

1. Rotary Switch Circuit Board

2. Circuit Board Cable

3. Tape Drive

Tape sticks/breaks in drive.

Verify that the tapes used meet ANSI standard X3B5.

1. Tape Cassette

212XX 1. SCSI Printer

2. Printer Cable

213XX 1. SCSI Processor 214XX 1. WORM Drive 215XXXC

215XXXD 215XXXE 215XXXU

If an external device, and power-on LED is off, check external voltages.

1. CD-ROM Drive I

CD-ROM Drive II Enhanced CD-ROM Drive II Any CD-ROM Drive

2. SCSI Cable

3. SCSI Adapter or System Board

216XX 1. Scanner 217XX

If an external device, and power-on LED is off, check external voltages.

1. Rewritable Optical

Drive

2. SCSI Adapter or System Board

3. SCSI Cable

218XX

Check for multi CD tray, or juke box.

1. Changer

219XX 1. SCSI

Communications Device

Service Information 47

POST Error Code FRU/Action 24201Y0, 24210Y0

Be sure wrap plug is attached.

1. ISDN/2 Adapter

2. ISDN/2 Wrap Plug

3. ISDN/2 Communications Cable

273XX 1. 1 Mbps Micro

Channel Infrared LAN Adapter

27501, 27503 27506, 27507

1. ServerGuard Adapter

2. System Board

27502, 27504, 27510 27511, 27533, 27534 27536, 27537

1. ServerGuard Adapter

27509 1. Remove redundant

adapters, run Auto Configuration program, then retest.

27512 1. WMSELF.DGS

diagnostics file missing.

2. WMSELF.DGS diagnostics file incorrect.

27535 1. 3V Lithium Backup

Battery

2. ServerGuard Adapter

27554 1. Internal Temperature

out of range

2. ServerGuard Adapter

27555, 27556 1. ServerGuard Adapter

2. Power Supply

27557 1. 7.2V NiCad Main

Battery Pack

2. ServerGuard Adapter

27558, 27559 27560, 27561

1. PCMCIA Type II

Modem

2. ServerGuard Adapter

27562 1. External Power

Control not connected

2. External Power Control

3. ServerGuard Adapter

27563, 27564 1. External Power

Control

2. ServerGuard Adapter

275XX 1. Update Diagnostic

Software

27801 to 27879 1. Personal Dictation

System Adapter

2. System Board

27880 to 27889 1. External FRU

(Speaker, Microphone)

48 IBM PC 300/700, IntelliStation Series HMM

POST Error Code FRU/Action

I999030X Hard disk reset failure.

Possible hard disk drive problem, see “Hard Disk Drive Boot Error” on page 221.

Service Information 49

Error Messages

Error Message/Symptom FRU/Action Address Exceeds the Size

of Your Memory

An invalid memory address was entered. Diagnostics Tests display this message during the Locate Bad Chips option.

1. Enter the correct

address.

2. Memory Module

3. System Board

Arithmetic Functions Failed

An error was detected during the CPU Test.

1. Microprocessor

2. System Board

Base Memory Test Failed

An error was detected in base memory.

1. Memory Module

2. System Board

Boot Sector Unreadable

A boot sector read error was detected on the hard disk drive.

1. Hard Disk Drive

2. Hard Disk Drive Cable

3. Hard Disk Drive Adapter (if installed)

4. System Board

Bus Noise Test Failed

RAM Test detected an error in the memory bus.

1. Memory Module

2. System Board

Butterfly Cylinder Access Test Failed

Hard Disk Drive Test detected mismatch between the data read and the data stored on the drive.

1. Hard Disk Drive

2. Hard Disk Drive Cable

3. Hard Disk Drive Adapter (if installed)

4. System Board

Clock Stopped

Real-time clock has stopped working.

1. Real-Time Clock

Assembly

2. System Board

CMOS Clock Test Failed

Time and Date Settings for CMOS and DOS do not Match.

1. Real-Time Clock

Assembly

2. System Board

Controller Diagnostic Test Failed

An error was detected while testing the Hard Disk Controller (Adapter).

1. Hard Disk Drive

Adapter

(if installed)

2. Hard Disk Drive

3. System Board

Cylinder 0 errors

Test detected an error reading the first cylinder of the hard disk drive.

1. Hard Disk Drive

2. Hard Disk Drive Adapter (if installed)

3. System Board

Device is Not Ready

Ready the Device...

Press Any Key

1. Ensure the device is powered-on.

2. Replace failing device

3. Device Adapter (if installed)

4. System Board

50 IBM PC 300/700, IntelliStation Series HMM

Error Message/Symptom FRU/Action Disk Error Encountered

Opening Output File Press Any Key To Continue.

1. Hard Disk Drive

2. Hard Disk Drive Adapter (if installed)

3. System Board

DMA #X Failed

Main Components Test detected an error while testing the DMA controller.

1. System Board

DMA Page Register Failed

DMA page register error

1. System Board

Drive (x) Media (y) Mismatch

FAT ID mismatch with installed drive.

1. Check diskette and

diskette drive capacity.

2. Diskette Drive

3. System Board

Error in video buffer. Bad bits.

Video memory test error.

1. Video Adapter (if installed)

2. System Board

3. Display

Exception Interrupt In Protected Mode Diags Cannot Continue

Server error, remove one adapter at a time until the symptom goes away.

1. Any Adapter

2. System Board

3. Processor

Extended Memory Test Failed

Extended memory error.

1. Memory Module

2. System Board

Floppy Drive Failed

Diskette drive(s) failed.

1. Diskette Drive

2. System Board

3. Diskette Drive Cable

General Function Failed

Remove one adapter at a time until the symptom goes away.

1. Any Adapter

2. System Board

3. Processor

Hard Drives Failed

Hard Disk Drive test error.

1. Hard Disk Drive

2. Hard Disk Drive Adapter (if installed)

3. System Board

Incorrect DOS version 1. Ensure you are using

DOS version 3.0 or higher.

INT Mask Register Failed

INT Mask Register error.

1. Microprocessor

2. System Board

Invalid Date

Clock/DOS date mismatch.

1. Real-Time Clock

Assembly

2. System Board

Service Information 51

Error Message/Symptom FRU/Action Invalid Time

Clock/DOS time mismatch. Back-up clock and DOS time of day settings do not match.

1. Real-Time Clock

Assembly

2. System Board

Linear Cylinder Access Test Failed

Hard disk drive error.

1. Hard Disk Drive

2. Hard Disk Drive Cable

3. Hard Disk Drive Adapter (if installed)

4. System Board

Logic Function Failed

CPU Logic test error.

1. Microprocessor

2. System Board

Loopback Error

COM Port Test or Parallel Port error.

A wrap plug must be installed to successfully complete these tests.

1. System Board

2. Wrap Plug

Main Components Failed

System board error.

1. System Board

2. Processor

Memory test cannot run at this location in memory

Not enough free memory available to start the memory test.

1. Memory Module

2. System Board

Missing QAPlus/PRO Files(s)

One or more diagnostic support files are missing.

1. Diagnostic Diskette

NO LOOP-BACK PLUG. Skipping External loopback test

No wrap plug installed.

1. Install wrap plug on

the serial port, rerun test.

2. System Board

Not ready

Printer not on-line or not ready.

1. Ready Printer

2. Printer

3. Printer Cable

4. System Board

No 'type-amatic' repeat

At least one repeat key must be tested during this test or an error will occur. Type-amatic test error.

1. Keyboard

2. System Board

Not used by any standard device

IRQ is not currently being used by a non-standard device.

1. System Board

Numeric Proc Failed

NPU test error.

1. Microprocessor

2. System Board

52 IBM PC 300/700, IntelliStation Series HMM

Error Message/Symptom FRU/Action Parallel Ports Failed

Test Report Summary message.

1. System Board

Pass (N): ** Errors ** Drive (X) Failed

Diskette drive read/write test error.

1. Diskette Drive

2. System Board

3. Diskette Drive Cable

Pass (N) Drive Not Ready

Diskette drive door is open or defective.

1. Ensure diskette drive

is ready.

2. Diskette Drive

3. System Board

4. Diskette Drive Cable

Pass (N): Drive (X) Write Protected or Unformatted

1. Insert a non-write

protected, formatted diskette into the diskette drive; then rerun the test.

2. Diskette Drive

3. System Board

4. Diskette Drive Cable

Pass (N): Unknown Media Drive (X)

Diskette Drive Test error.

1. Diskette

2. Diskette Drive

3. System Board

4. Diskette Drive Cable

Place Hi-density Media in Drive

Media/drive mismatch.

1. Diskette

2. Diskette Drive

3. System Board

4. Diskette Drive Cable

Printer Failed

Printer powered-on and ready?

1. Printer

2. Printer Cable

3. System Board

Printer Fault

Printer powered-on and ready?

1. Printer

2. Printer Cable

3. System Board

Printer Not Selected

Ensure the printer is powered-on and ready.

1. Printer

2. Printer Cable

3. System Board

Program or File Not Found

Press Any Key

Diagnostics cannot find the USER(N).COM file.

1. Diagnostic Diskette

2. Diskette Drive

3. System Board

Program Too Big To Fit In Memory

Too many Terminate and Stay Resident programs in memory.

1. Reboot the system

from the Diagnostic Diskette.

Service Information 53

Error Message/Symptom FRU/Action QAPlus/PRO Cannot Be

Re-run Because Of Error In Relocating Program

Diagnostics failed to relocate the Diagnostics Test programs so the memory space it resides in was not tested.

1. Diagnostic Diskette

2. Memory Module

3. System Board

RAM Memory Error in Block n. Bad bits n

Memory error.

1. Memory Module

2. System Board

RAM Test Failed

Memory error.

1. Memory Module

2. System Board

Read error on cylinder n

Hard disk drive format error.

1. Hard Disk Drive

2. Hard Disk Drive Adapter (if installed)

3. System Board

Read Errors

Diskette drive read error.

1. Diskette

2. Diskette Drive

3. System Board

4. Diskette Drive Cable

Receive Error

Serial Port loopback test error.

1. Serial Port Cable

2. System Board

Refresh Failure

Diagnostics Test detected an error while testing the DMA controller's RAM refresh cycle.

1. Memory Module

2. System Board

RTC Interrupt Failure

Diagnostics Test cannot detect the Real-Time clock interrupt.

1. Real-Time Clock

Assembly

2. System Board

Serial Chip Error

COM Port error, general.

1. Serial Port Cable

2. System Board

Serial Compare Error

COM Port error, information transmitted is not the same as information received.

1. Serial Port Cable

2. System Board

Serial Time-out Error

COM Port error, time interval is too long between transmitted and received data.

1. Serial Port Cable

2. System Board

Serious Memory Error — Diags Cannot Continue

Memory Test error.

1. Memory Module

2. System Board

Sorry You Need A Mouse

Mouse or mouse driver was not detected.

1. Mouse

2. System Board

54 IBM PC 300/700, IntelliStation Series HMM

Error Message/Symptom FRU/Action System Hangs

Go to “Undetermined Problem” on page 81.

1. Any device

2. Any adapter

3. System Board

The Address Exceeds The Size Of Your Memory

An invalid memory address was entered. The Diagnostics Tests display this message during the Locate Bad Chips option under the interact menu if an invalid memory address was entered at the "Enter Memory Address Of Bad Chip" prompt.

1. Enter correct address

2. Memory Module

3. System Board

That Number is Out Of Range

An invalid bit number was entered. Diagnostics Tests display this message during the Locate Bad Chips option.

1. Enter the correct

number.

2. Memory Module

3. System Board

Too Many Errors — Test Aborted

Too many errors, the Diagnostics Test cannot continue.

1. Microprocessor

2. System Board

Transmit Error

Internal or external serial port loopback test failure.

1. Serial Port Cable

2. System Board

Video Adapter Failed

Test Result Summary, displayed if "Fail" was at the Quit/Fail/Pass menu of any video test.

1. Video Adapter (if installed)

2. System Board

3. Display

Write error on cylinder n

Hard disk drive write error.

1. Hard Disk Drive

2. Hard Disk Drive Adapter (if installed)

Write Errors

Diskette drive write error.

1. Diskette

2. Diskette Drive

3. System Board

4. Diskette Drive Cable

Write Protected or Unformatted

Diskette is Write Protected or not formatted.

1. Insert a non-write

protected, formatted diskette into the diskette drive; then rerun the test.

2. Diskette Drive

3. System Board

4. Diskette Drive Cable

Service Information 55

Error Message/Symptom FRU/Action You Cannot Delete the

Motherboard

"Remove Board" option was selected. The Diagnostics Tests display this message during the Locate Bad Chips option.

1. Make the correct

selection.

2. Memory Module

3. System Board

4. Processor

56 IBM PC 300/700, IntelliStation Series HMM

Diagnostic Error Codes

Refer to the following Diagnostic Error Codes when using the IBM PC Enhanced Diagnostics test. See “Diagnostics Test Programs” on page 205 for information about the IBM PC Enhanced Diagnostics program.

In the following index, “X” can represent any number.

Diagnostic Error Code FRU/Action 000-000-XXX

BIOS Test Passed

1. No action

000-002-XXX

BIOS Timeout

1. Flash the system

2. System board

000-024-XXX

BIOS Addressing test failure

1. Flash the system

2. System board

000-025-XXX

BIOS Checksum Value error

1. Flash the system

2. Boot block

3. System board

000-026-XXX

FLASH data error

1. Flash the system

2. Boot block

3. System board

000-027-XXX

BIOS Configuration/Setup error

1. Run Setup

2. Flash the system

3. Boot block

4. System board

000-034-XXX

BIOS Buffer Allocation failure

1. Reboot the system

2. Flash the system

3. Run memory test

4. System board

000-035-XXX

BIOS Reset Condition detected

1. Flash the system

2. System board

000-036-XXX

BIOS Register error

1. Flash the system

2. Boot block

3. System board

000-038-XXX

BIOS Extension failure

1. Flash the system

2. Adapter card

3. System board

000-039-XXX

BIOS DMI data error

1. Flash the system

2. System board

000-195-XXX

BIOS Test aborted by user

1. Information

2. Re-start the test, if need to

000-196-XXX

BIOS test halt, error threshold exceeded

1. Depress F3 to review

the log file. See “Viewing the Test Log” on page 209.

2. Re-start the test to reset the log file.

Service Information 57

Diagnostic Error Code FRU/Action 000-197-XXX

BIOS test warning

1. Make sure

component that is called out is enabled and/or connected

2. Re-run test

3. Component that is called out in warning statement

4. Component under test

000-198-XXX

BIOS test aborted

1. If a component is

called out, make sure it is enabled and/or connected

2. Flash the system and re-test

3. Go to “Undetermined Problem” on page 81

000-199-XXX

BIOS test failed, cause unknown

1. Go to “Undetermined

Problem” on page 81.

2. Flash the system and re-test

3. Replace component under function test.

000-250-XXX

BIOS APM failure

1. Flash the system

2. System board

000-270-XXX

BIOS ACPI failure

1. Flash the system

2. System board

001-000-XXX

System Test Passed

1. No action

001-00X-XXX

System Error

1. System board

001-01X-XXX

System Error

1. System board

001-024-XXX

System Addressing test failure

1. System board

001-025-XXX

System Checksum Value error

1. Flash the system

2. System board

001-026-XXX

System FLASH data error

1. Flash the system

2. System board

001-027-XXX

System Configuration/Setup error

1. Run Setup

2. Flash the system

3. System board

001-032-XXX

System Device Controller failure

1. System board

001-034-XXX

System Device Buffer Allocation failure

1. Reboot the system

2. Flash the system

3. Run memory test

4. System board

58 IBM PC 300/700, IntelliStation Series HMM

Diagnostic Error Code FRU/Action 001-035-XXX

System Device Reset condition detected

1. System board

001-036-XXX

System Register error

1. System board

001-038-XXX

System Extension failure

1. Adapter card

2. System board

001-039-XXX

System DMI data structure error

1. Flash the system

2. System board

001-040-XXX

System IRQ failure

1. Power-off/on system

and re-test

2. System board

001-041-XXX

System DMA failure

1. Power-off/on system

and re-test

2. System board

001-195-XXX

System Test aborted by user

1. Information

2. Re-start the test, if need to

001-196-XXX

System test halt, error threshold exceeded

1. Depress F3 to review

the log file. See “Viewing the Test Log” on page 209.

2. Re-start the test to reset the log file.

001-197-XXX

System test warning

1. Make sure

component that is called out is enabled and/or connected

2. Re-run test

3. Component that is called out in warning statement

4. Component under test

001-198-XXX

System test aborted

1. If a component is

called out, make sure it is enabled and/or connected

2. Flash the system and re-test

3. Go to “Undetermined Problem” on page 81

001-199-XXX

System test failed, cause unknown

1. Go to “Undetermined

Problem” on page 81.

2. Flash the system and re-test

3. Replace component under function test.

001-250-XXX

System ECC error

1. System board

Service Information 59

Diagnostic Error Code FRU/Action 001-254-XXX

001-255-XXX 001-256-XXX 001-257-XXX

System DMA error

1. System board

001-260-XXX 001-264-XXX

System IRQ error

1. System board

001-268-XXX

System IRQ1 failure

1. device on IRQ1

2. System board

001-269-XXX

System IRQ2 failure

1. device on IRQ2

2. System board

001-270-XXX

System IRQ3 failure

1. device on IRQ3

2. System board

001-271-XXX

System IRQ4 failure

1. device on IRQ4

2. System board

001-272-XXX

System IRQ5 failure

1. device on IRQ5

2. System board

001-273-XXX

System IRQ6 (diskette drive) failure

1. Diskette Cable

2. Diskette drive

3. System board

001-274-XXX

System IRQ7 failure

1. device on IRQ7

2. System board

001-275-XXX

System IRQ8 failure

1. device on IRQ8

2. System board

001-276-XXX

System IRQ9 failure

1. device on IRQ9

2. System board

001-277-XXX

System IRQ10 failure

1. device on IRQ10

2. System board

001-278-XXX

System IRQ11 failure

1. device on IRQ11

2. System board

001-279-XXX

System IRQ12 failure

1. device on IRQ12

2. System board

001-280-XXX

System IRQ13 failure

1. device on IRQ13

2. System board

001-281-XXX

System IRQ14 (hard disk drive) failure

1. Hard disk drive Cable

2. Hard disk drive

3. System board

001-282-XXX

System IRQ15 failure

1. device on IRQ15

2. System board

001-286-XXX 001-287-XXX 001-288-XXX

System Timer failure

1. System board

001-292-XXX

System CMOS RAM error

1. Run Setup and

re-test

2. System board

001-293-XXX

System CMOS Battery

1. Battery

2. System board

60 IBM PC 300/700, IntelliStation Series HMM

Diagnostic Error Code FRU/Action 001-298-XXX

System RTC date/time update failure

1. Flash the system

2. System board

001-299-XXX

System RTC periodic interrupt failure

1. System board

001-300-XXX

System RTC Alarm failure

1. System board

001-301-XXX

System RTC Century byte error

1. Flash the system

2. System board

005-000-XXX

Video Test Passed

1. No action

005-00X-XXX

Video error

1. Video card, if

installed

2. System board

005-010-XXX 005-011-XXX 005-012-XXX 005-013-XXX

Video Signal failure

1. Video card, if

installed

2. System board

005-016-XXX

Video Simple Pattern test failure

1. Video Ram

2. Video card, if installed

3. System board

005-024-XXX

Video Addressing test failure

1. Video card, if

installed

2. System board

005-025-XXX

Video Checksum Value error

1. Video card, if

installed

2. System board

005-027-XXX

Video Configuration/Setup error

1. Run Setup

2. Video drivers update

3. Video card, if installed

4. System board

005-031-XXX

Video Device Cable failure

1. Video cable

2. Monitor

3. Video card, if installed

4. System board

005-032-XXX

Video Device Controller failure

1. Video card, if

installed

2. System board

005-036-XXX

Video Register error

1. Video card, if

installed

2. System board

005-038-XXX

System BIOS extension failure

1. Video card, if

installed

2. System board

005-040-XXX

Video IRQ failure

1. Video card, if

installed

2. System board

Service Information 61

Diagnostic Error Code FRU/Action 005-195-XXX

Video Test aborted by user

1. Information

2. Re-start the test, if need to

005-196-XXX

Video test halt, error threshold exceeded

1. Depress F3 to review

the log file. See “Viewing the Test Log” on page 209.

2. Re-start the test to reset the log file.

005-197-XXX

Video test warning

1. Make sure

component that is called out is enabled and/or connected

2. Re-run test

3. Component that is called out in warning statement

4. Component under test

005-198-XXX

Video test aborted

1. If a component is

called out, make sure it is enabled and/or connected

2. Flash the system and re-test

3. Go to “Undetermined Problem” on page 81

005-199-XXX

Video test failed, cause unknown

1. Go to “Undetermined

Problem” on page 81.

2. Flash the system and re-test

3. Replace component under function test.

005-2XX-XXX 005-3XX-XXX

Video subsystem error

1. Video card, if

installed

2. System board

006-000-XXX

Diskette interface Test Passed

1. No action

006-0XX-XXX

Diskette interface error

1. Diskette drive Cable

2. Diskette drive

3. System board

006-195-XXX

Diskette interface Test aborted by user

1. Information

2. Re-start the test, if need to

006-196-XXX

Diskette interface test halt, error threshold exceeded

1. Depress F3 to review

the log file. See “Viewing the Test Log” on page 209.

2. Re-start the test to reset the log file.

62 IBM PC 300/700, IntelliStation Series HMM

Diagnostic Error Code FRU/Action 006-197-XXX

Diskette interface test warning

1. Make sure

component that is called out is enabled and/or connected

2. Re-run test

3. Component that is called out in warning statement

4. Component under test

006-198-XXX

Diskette interface test aborted

1. If a component is

called out, make sure it is enabled and/or connected

2. Flash the system and re-test

3. Go to “Undetermined Problem” on page 81

006-199-XXX

Diskette interface test failed, cause unknown

1. Go to “Undetermined

Problem” on page 81.

2. Flash the system and re-test

3. Replace component under function test.

006-25X-XXX

Diskette interface Error

1. Diskette drive Cable

2. Diskette drive

3. System board

011-000-XXX

Serial port Interface Test Passed

1. No action

011-001-XXX

Serial port Presence

1. Remove external

serial device, if present

2. Run setup, enable port

3. System board

011-002-XXX 011-003-XXX

Serial port Timeout/Parity error

1. System board

011-013-XXX 011-014-XXX

Serial port Control Signal/Loopback test failure

1. System board

011-015-XXX

Serial port External Loopback failure

1. Wrap plug

2. System board

011-027-XXX

Serial port Configuration/Setup error

1. Run Setup, enable

port

2. Flash the system

3. System board

011-03X-XXX 011-04X-XXX

Serial port failure

1. System board

Service Information 63

Diagnostic Error Code FRU/Action 011-195-XXX

Serial port Test aborted by user

1. Information

2. Re-start the test, if need to

011-196-XXX

Serial port test halt, error threshold exceeded

1. Depress F3 to review

the log file. See “Viewing the Test Log” on page 209.

2. Re-start the test to reset the log file.

011-197-XXX

Serial port test warning

1. Make sure

component that is called out is enabled and/or connected

2. Re-run test

3. Component that is called out in warning statement

4. Component under test

011-198-XXX

Serial port test aborted

1. If a component is

called out, make sure it is enabled and/or connected

2. Flash the system and re-test

3. Go to “Undetermined Problem” on page 81

011-199-XXX

Serial port test failed, cause unknown

1. Go to “Undetermined

Problem” on page 81.

2. Flash the system and re-test

3. Replace component under function test.

011-2XX-XXX

Serial port signal failure

1. External serial device

2. System board

014-000-XXX

Parallel port Interface Test Passed

1. No action

014-001-XXX

Parallel port Presence

1. Remove external

parallel device, if present

2. Run setup, enable port

3. System board

014-002-XXX 014-003-XXX

Parallel port Timeout/Parity error

1. System board

014-013-XXX 014-014-XXX

Parallel port Control Signal/Loopback test failure

1. System board

014-015-XXX

Parallel port External Loopback failure

1. Wrap plug

2. System board

64 IBM PC 300/700, IntelliStation Series HMM

Diagnostic Error Code FRU/Action 014-027-XXX

Parallel port Configuration/Setup error

1. Run Setup, enable

port

2. Flash the system

3. System board

014-03X-XXX 014-04X-XXX

Parallel port failure

1. System board

014-195-XXX

Parallel port Test aborted by user

1. Information

2. Re-start the test, if need to

014-196-XXX

Parallel port test halt, error threshold exceeded

1. Depress F3 to review

the log file. See “Viewing the Test Log” on page 209.

2. Re-start the test to reset the log file.

014-197-XXX

Parallel port test warning

1. Make sure

component that is called out is enabled and/or connected

2. Re-run test

3. Component that is called out in warning statement

4. Component under test

014-198-XXX

Parallel port test aborted

1. If a component is

called out, make sure it is enabled and/or connected

2. Flash the system and re-test

3. Go to “Undetermined Problem” on page 81

014-199-XXX

Parallel port test failed, cause unknown

1. Go to “Undetermined

Problem” on page 81.

2. Flash the system and re-test

3. Replace component under function test.

014-2XX-XXX 014-3XX-XXX

Parallel port failure

1. External parallel

device

2. System board

015-000-XXX

USB port Interface Test Passed

1. No action

015-001-XXX

USB port Presence

1. Remove USB

Device(s) and re-test

2. System board

015-002-XXX

USB port Timeout

1. Remove USB

Device(s) and re-test

2. System board

Service Information 65

Diagnostic Error Code FRU/Action 015-015-XXX

USB port External Loopback failure

1. Remove USB

Device(s) and re-test

2. System board

015-027-XXX

USB port Configuration/Setup error

1. Flash the system

2. System board

015-032-XXX

USB port Device Controller failure

1. System board

015-034-XXX

USB port buffer allocation failure

1. Reboot the system

2. Flash the system

3. Run memory test

4. System board

015-035-XXX

USB port Reset condition detected

1. Remove USB

Device(s) and re-test

2. System board

015-036-XXX

USB port Register error

1. System board

015-040-XXX

USB port IRQ failure

1. Run setup and check

for conflicts

2. Flash the system

3. System board

015-195-XXX

USB port Test aborted by user

1. Information

2. Re-start the test, if need to

015-196-XXX

USB port test halt, error threshold exceeded

1. Depress F3 to review

the log file. See “Viewing the Test Log” on page 209.

2. Re-start the test to reset the log file.

015-197-XXX

USB port test warning

1. Make sure

component that is called out is enabled and/or connected

2. Re-run test

3. Component that is called out in warning statement

4. Component under test

015-198-XXX

USB port test aborted

1. If a component is

called out, make sure it is enabled and/or connected

2. Flash the system and re-test

3. Go to “Undetermined Problem” on page 81

66 IBM PC 300/700, IntelliStation Series HMM

Diagnostic Error Code FRU/Action 015-199-XXX

USB port test failed, cause unknown

1. Go to “Undetermined

Problem” on page 81.

2. Flash the system and re-test

3. Replace component under function test.

018-000-XXX

PCI Card Test Passed

1. No action

018-0XX-XXX

PCI Card Failure

1. PCI card

2. Riser card, if installed

3. System board

018-195-XXX

PCI Card Test aborted by user

1. Information

2. Re-start the test, if need to

018-196-XXX

PCI Card test halt, error threshold exceeded

1. Depress F3 to review

the log file. See “Viewing the Test Log” on page 209.

2. Re-start the test to reset the log file.

018-197-XXX

PCI Card test warning

1. Make sure

component that is called out is enabled and/or connected

2. Re-run test

3. Component that is called out in warning statement

4. Component under test

018-198-XXX

PCI Card test aborted

1. If a component is

called out, make sure it is enabled and/or connected

2. Flash the system and re-test

3. Go to “Undetermined Problem” on page 81

018-199-XXX

PCI Card test failed, cause unknown

1. Go to “Undetermined

Problem” on page 81.

2. Flash the system and re-test

3. Replace component under function test.

018-250-XXX

PCI Card Services error

1. PCI card

2. Riser card, if installed

3. System board

020-000-XXX

PCI Interface Test Passed

1. No action

020-0XX-XXX

PCI Interface error

1. PCI card

2. Riser card, if installed

3. System board

Service Information 67

Diagnostic Error Code FRU/Action 020-195-XXX

PCI Test aborted by user

1. Information

2. Re-start the test, if need to

020-196-XXX

PCI test halt, error threshold exceeded

1. Depress F3 to review

the log file. See “Viewing the Test Log” on page 209.

2. Re-start the test to reset the log file.

020-197-XXX

PCI test warning

1. Make sure

component that is called out is enabled and/or connected

2. Re-run test

3. Component that is called out in warning statement

4. Component under test

020-198-XXX

PCI test aborted

1. If a component is

called out, make sure it is enabled and/or connected

2. Flash the system and re-test

3. Go to “Undetermined Problem” on page 81

020-199-XXX

PCI test failed, cause unknown

1. Go to “Undetermined

Problem” on page 81.

2. Flash the system and re-test

3. Replace component under function test.

020-262-XXX

PCI system error

1. PCI card

2. Riser card, if installed

3. System board

025-000-XXX

IDE interface Test Passed

1. No action

025-00X-XXX 025-01X-XXX

IDE interface failure

1. IDE signal cable

2. Check power supply

3. IDE device

4. System board

025-027-XXX

IDE interface Configuration/Setup error

1. IDE signal cable

2. Flash the system

3. IDE device

4. System board

025-02X-XXX 025-03X-XXX 025-04X-XXX

IDE Interface failure

1. IDE signal cable

2. Check power supply

3. IDE device

4. System board

025-195-XXX

IDE interface Test aborted by user

1. Information

2. Re-start the test, if need to

68 IBM PC 300/700, IntelliStation Series HMM

Diagnostic Error Code FRU/Action 025-196-XXX

IDE interface test halt, error threshold exceeded

1. Depress F3 to review

the log file. See “Viewing the Test Log” on page 209.

2. Re-start the test to reset the log file.

025-197-XXX

IDE interface test warning

1. Make sure

component that is called out is enabled and/or connected

2. Re-run test

3. Component that is called out in warning statement

4. Component under test

025-198-XXX

IDE interface test aborted

1. If a component is

called out, make sure it is enabled and/or connected

2. Flash the system and re-test

3. Go to “Undetermined Problem” on page 81

025-199-XXX

IDE interface test failed, cause unknown

1. Go to “Undetermined

Problem” on page 81.

2. Flash the system and re-test

3. Replace component under function test.

030-000-XXX

SCSI interface Test Passed

1. No action

030-00X-XXX 030-01X-XXX

SCSI interface failure

1. SCSI signal cable

2. Check power supply

3. SCSI device

4. SCSI adapter card, if installed

5. System board

030-027-XXX

SCSI interface Configuration/Setup error

1. SCSI signal cable

2. Flash the system

3. SCSI device

4. SCSI adapter card, if installed

5. System board

030-03X-XXX 030-04X-XXX

SCSI interface error

1. SCSI signal cable

2. Check power supply

3. SCSI device

4. SCSI adapter card, if installed

5. System board

030-195-XXX

SCSI interface Test aborted by user

1. Information

2. Re-start the test, if need to

Service Information 69

Diagnostic Error Code FRU/Action 030-196-XXX

SCSI interface test halt, error threshold exceeded

1. Depress F3 to review

the log file. See “Viewing the Test Log” on page 209.

2. Re-start the test to reset the log file.

030-197-XXX

SCSI interface test warning

1. Make sure

component that is called out is enabled and/or connected

2. Re-run test

3. Component that is called out in warning statement

4. Component under test

030-198-XXX

SCSI interface test aborted

1. If a component is

called out, make sure it is enabled and/or connected

2. Flash the system and re-test

3. Go to “Undetermined Problem” on page 81

030-199-XXX

SCSI interface test failed, cause unknown

1. Go to “Undetermined

Problem” on page 81.

2. Flash the system and re-test

3. Replace component under function test.

035-000-XXX

RAID interface Test Passed

1. No action

035-0XX-XXX

RAID interface Failure

1. RAID signal cable

2. RAID device

3. RAID adapter card, if installed

4. System board

035-195-XXX

RAID interface Test aborted by user

1. Information

2. Re-start the test, if need to

035-196-XXX

RAID interface test halt, error threshold exceeded

1. Depress F3 to review

the log file. See “Viewing the Test Log” on page 209.

2. Re-start the test to reset the log file.

035-197-XXX

RAID interface test warning

1. Make sure

component that is called out is enabled and/or connected

2. Re-run test

3. Component that is called out in warning statement

4. Component under test

70 IBM PC 300/700, IntelliStation Series HMM

Diagnostic Error Code FRU/Action 035-198-XXX

RAID interface test aborted

1. If a component is

called out, make sure it is enabled and/or connected

2. Flash the system and re-test

3. Go to “Undetermined Problem” on page 81

035-199-XXX

RAID interface test failed, cause unknown

1. Go to “Undetermined

Problem” on page 81.

2. Flash the system and re-test

3. Replace component under function test.

071-000-XXX

Audio port Interface Test Passed

1. No action

071-00X-XXX 071-01X-XXX 071-02X-XXX Audio port error

1. Run Setup

2. Flash the system

3. System board

071-03X-XXX

Audio port failure

1. Speakers

2. Microphone

3. Audio card, if installed

4. System board

071-04X-XXX

Audio port failure

1. Run Setup

2. Audio card, if installed

3. System board

071-195-XXX

Audio port Test aborted by user

1. Information

2. Re-start the test, if need to

071-196-XXX

Audio port test halt, error threshold exceeded

1. Depress F3 to review

the log file. See “Viewing the Test Log” on page 209.

2. Re-start the test to reset the log file.

071-197-XXX

Audio port test warning

1. Make sure

component that is called out is enabled and/or connected

2. Re-run test

3. Component that is called out in warning statement

4. Component under test

071-198-XXX

Audio port test aborted

1. If a component is

called out, make sure it is enabled and/or connected

2. Flash the system and re-test

3. Go to “Undetermined Problem” on page 81

Service Information 71

Diagnostic Error Code FRU/Action 071-199-XXX

Audio port test failed, cause unknown

1. Go to “Undetermined

Problem” on page 81.

2. Flash the system and re-test

3. Replace component under function test.

071-25X-XXX

Audio port failure

1. Speakers

2. Audio card, if installed

3. System board

080-000-XXX

Game Port interface Test Passed

1. No action

080-XXX-XXX

Game Port interface Error

1. Remove the game

port device and re-test the system

080-195-XXX

Game Port interface Test aborted by user

1. Information

2. Re-start the test, if need to

080-196-XXX

Game Port interface test halt, error threshold exceeded

1. Depress F3 to review

the log file. See “Viewing the Test Log” on page 209.

2. Re-start the test to reset the log file.

080-197-XXX

Game Port interface test warning

1. Make sure

component that is called out is enabled and/or connected

2. Re-run test

3. Component that is called out in warning statement

4. Component under test

080-198-XXX

Game Port interface test aborted

1. If a component is

called out, make sure it is enabled and/or connected

2. Flash the system and re-test

3. Go to “Undetermined Problem” on page 81

080-199-XXX

Game Port interface test failed, cause unknown

1. Go to “Undetermined

Problem” on page 81.

2. Flash the system and re-test

3. Replace component under function test.

086-000-XXX

Mouse Port interface Test Passed

1. No action

72 IBM PC 300/700, IntelliStation Series HMM

Diagnostic Error Code FRU/Action 086-001-XXX

Mouse Port interface Presence

1. Mouse

2. System board

086-032-XXX

Mouse Port interface Device controller failure

1. Mouse

2. System board

086-035-XXX

Mouse Port interface Reset

1. Mouse

2. System board

086-040-XXX

Mouse Port interface IRQ failure

1. Run Setup

2. Mouse

3. System board

086-195-XXX

Mouse Port interface Test aborted by user

1. Information

2. Re-start the test, if need to

086-196-XXX

Mouse Port interface test halt, error threshold exceeded

1. Depress F3 to review

the log file. See “Viewing the Test Log” on page 209.

2. Re-start the test to reset the log file.

086-197-XXX

Mouse Port interface test warning

1. Make sure

component that is called out is enabled and/or connected

2. Re-run test

3. Component that is called out in warning statement

4. Component under test

086-198-XXX

Mouse Port interface test aborted

1. If a component is

called out, make sure it is enabled and/or connected

2. Flash the system and re-test

3. Go to “Undetermined Problem” on page 81

086-199-XXX

Mouse Port interface test failed, cause unknown

1. Go to “Undetermined

Problem” on page 81.

2. Flash the system and re-test

3. Replace component under function test.

089-000-XXX

Microprocessor Test Passed

1. No action

089-XXX-XXX

Microprocessor failure

1. Microprocessor(s)

2. System board

089-195-XXX

Microprocessor Test aborted by user

1. Information

2. Re-start the test, if need to

Service Information 73

Diagnostic Error Code FRU/Action 089-196-XXX

Microprocessor test halt, error threshold exceeded

1. Depress F3 to review

the log file. See “Viewing the Test Log” on page 209.

2. Re-start the test to reset the log file.

089-197-XXX

Microprocessor test warning

1. Make sure

component that is called out is enabled and/or connected

2. Re-run test

3. Component that is called out in warning statement

4. Component under test

089-198-XXX

Microprocessor test aborted

1. If a component is

called out, make sure it is enabled and/or connected

2. Flash the system and re-test

3. Go to “Undetermined Problem” on page 81

089-199-XXX

Microprocessor test failed, cause unknown

1. Go to “Undetermined

Problem” on page 81.

2. Flash the system and re-test

3. Replace component under function test.

170-000-XXX

Voltage Sensor(s) Test Passed

1. No action

170-0XX-XXX

Voltage Sensor(s) failure

1. Flash system

2. System board

170-195-XXX

Voltage Sensor(s) Test aborted by user

1. Information

2. Re-start the test, if need to

170-196-XXX

Voltage Sensor(s) test halt, error threshold exceeded

1. Depress F3 to review

the log file. See “Viewing the Test Log” on page 209.

2. Re-start the test to reset the log file.

170-197-XXX

Voltage Sensor(s) test warning

1. Make sure

component that is called out is enabled and/or connected

2. Re-run test

3. Component that is called out in warning statement

4. Component under test

74 IBM PC 300/700, IntelliStation Series HMM

Diagnostic Error Code FRU/Action 170-198-XXX

Voltage Sensor(s) test aborted

1. If a component is

called out, make sure it is enabled and/or connected

2. Flash the system and re-test

3. Go to “Undetermined Problem” on page 81

170-199-XXX

Voltage Sensor(s) test failed, cause unknown

1. Go to “Undetermined

Problem” on page 81.

2. Flash the system and re-test

3. Replace component under function test.

170-250-XXX 170-251-XXX

Voltage Sensor(s) Voltage limit error

1. Power supply

2. System board

170-254-XXX

Voltage Sensor(s) Voltage Regulator Module error

1. Voltage Regulator

Module (VRM)

2. Microprocessor

3. System board

175-000-XXX

Thermal Sensor(s) Test Passed

1. No action

175-0XX-XXX

Thermal Sensor(s) failure

1. Flash system

2. System board

175-195-XXX

Thermal Sensor(s) Test aborted by user

1. Information

2. Re-start the test, if need to

175-196-XXX

Thermal Sensor(s) test halt, error threshold exceeded

1. Depress F3 to review

the log file. See “Viewing the Test Log” on page 209.

2. Re-start the test to reset the log file.

175-197-XXX

Thermal Sensor(s) test warning

1. Make sure

component that is called out is enabled and/or connected

2. Re-run test

3. Component that is called out in warning statement

4. Component under test

175-198-XXX

Thermal Sensor(s) test aborted

1. If a component is

called out, make sure it is enabled and/or connected

2. Flash the system and re-test

3. Go to “Undetermined Problem” on page 81

Service Information 75

Diagnostic Error Code FRU/Action 175-199-XXX

Thermal Sensor(s) test failed, cause unknown

1. Go to “Undetermined

Problem” on page 81.

2. Flash the system and re-test

3. Replace component under function test.

175-250-XXX 175-251-XXX

Thermal Sensor(s) limit error

1. Check fans

2. Check Power supply

3. Microprocessor

4. System board

185-000-XXX

Asset Security Test Passed

1. No action

185-XXX-XXX

Asset Security failure

1. Assure Asset

Security Enabled

2. Flash system

3. System board

185-278-XXX

Asset Security Chassis Intrusion

1. C2 Cover Switch

2. System board

201-000-XXX

System Memory Test Passed

1. No action

201-XXX-XXX

System Memory error

1. Replace the memory

module called out by the test

2. System board

202-000-XXX

System Cache Test Passed

1. No action

202-XXX-XXX

System Cache error

1. Cache, if removable

2. System board

3. Microprocessor

206-000-XXX

Diskette Drive Test Passed

1. No action

206-XXX-XXX

Diskette Drive error

1. Diskette Drive Cable

2. Check power supply voltages

3. Diskette drive

4. System board

215-000-XXX

CD-ROM Drive Test Passed

1. No action

215-XXX-XXX

CD-ROM Drive error

1. CD-ROM Drive Cable

2. Check power supply voltages

3. CD-ROM drive

4. System board

217-000-XXX

Hard Disk Drive Test Passed

1. No action

76 IBM PC 300/700, IntelliStation Series HMM

Diagnostic Error Code FRU/Action 217-25X-XXX

217-26X-XXX

Hard Disk Drive (IDE) error

1. Hard Disk Drive

Cable

2. Check power supply voltages

3. Hard Disk drive (IDE)

4. System board

217-28X-XXX 217-29X-XXX

Hard Disk Drive (SCSI) error

1. Hard Disk Drive

Cable

2. Check power supply voltages

3. Hard Disk drive (SCSI)

4. SCSI adapter card

5. System board

220-000-XXX

Hi-Capacity Cartridge Drive Test Passed

1. No action

220-XXX-XXX

Hi-Capacity Cartridge Drive error

1. Remove the

Hi-Capacity Cartridge Drive and re-test the system

301-000-XXX

Keyboard Test Passed

1. No action

301-XXX-XXX

Keyboard error

1. Keyboard

2. Check and test Mouse

3. System board

302-000-XXX

Mouse Test Passed

1. No action

302-XXX-XXX

Mouse error

1. Mouse

2. Check and test Keyboard

3. System board

303-000-XXX

Joystick Test Passed

1. No action

303-XXX-XXX

Joystick error

1. Remove the Joystick

and re-test the system

305-000-XXX

Monitor DDC Test Passed

1. No action

305-250-XXX

Monitor DDC self test failure

1. Run Setup to enable

DDC

2. Cable

3. Monitor

4. Video card

5. System board

415-000-XXX

Modem Test Passed

1. No action

415-XXX-XXX

Modem error

1. Remove the Modem

and re-test the system

Service Information 77

Miscellaneous Error Messages

Message/Symptom FRU/Action

CMOS Backup Battery inaccurate.

1. CMOS Backup

Battery See page 158.

2. System Board Changing colors. 1. Display Computer will not power-off.

See “Power Supply” on page 28.

1. Power Switch

2. System Board

Computer will not RPL from server

1. Ensure Network is in

startup sequence as first device or first device after diskette.

2. Ensure Network

adapter is enabled for RPL.

3. Network adapter

(Advise network administrator of new MAC address)

Computer will not Wake On LAN

1. Check power supply

and signal cable connections to network adapter.

2. Ensure Wake On LAN feature is enabled in Setup/Configuration. See “Setup Utility Program” on page 220.

3. Ensure network administrator is using correct MAC address.

4. Ensure no interrupt or I/O address conflicts.

5. Network adapter (Advise network administrator of new MAC address)

Dead computer. See “Power Supply” on page 28.

1. Power Switch

2. Power Supply

3. System Board

Diskette drive in-use light remains on or does not light when drive is active.

1. Diskette Drive

2. System Board

3. Diskette Drive Cable

Flashing cursor with an otherwise blank display.

1. System Board

2. Primary Hard Disk Drive

3. Hard Disk Drive Cable

Incorrect memory size during POST.

1. Run the Memory

tests.

2. Memory Module

3. System Board

78 IBM PC 300/700, IntelliStation Series HMM

Message/Symptom FRU/Action

“Insert a Diskette” icon appears with a known-good diagnostics diskette in the first 3.5-inch diskette drive.

1. Diskette Drive

2. System Board

3. Diskette Drive Cable

4. Network Adapter

Intensity or color varies from left to right of characters and color bars.

1. Display

2. System Board

No power, or fan not running.

1. See “Power Supply”

on page 28.

Nonsystem disk or disk error-type message with a known-good diagnostic diskette.

1. Diskette Drive

2. System Board

3. Diskette Drive Cable

Other display symptoms not listed above (including blank or illegible display).

1. See “Display” on

page 31.

2. System Board

3. Display

Power-on indicator or hard disk drive in-use light not on, but computer works correctly.

1. Power Supply

2. System Board

3. LED Cables

Printer problems. 1. See “Printer” on

page 27.

Program loads from the hard disk with a known-good diagnostics diskette in the first 3.5-inch diskette drive.

1. Run Setup

2. Diskette Drive

3. Diskette Drive Cable

4. System Board

5. Power Supply

RPL computer cannot access programs from its own hard disk.

1. If network admin. is

using LCCM Hybrid RPL, check startup sequence: First device: network; Second device: hard disk

2. Hard disk drive

RPL computer does not RPL from server.

1. Check startup

sequence

2. Check the “Network Adapter LED Status” on page 11.

Serial or parallel port device failure (system board port).

1. External Device

Self-Test OK?

2. External Device

3. Cable

4. System Board

Serial or parallel port device failure (adapter port).

1. External Device

Self-Test OK?

2. External Device

3. Cable

4. Alternate Adapter

5. System Board

6. Riser Card

Service Information 79

Message/Symptom FRU/Action

Some or all keys on the keyboard do not work.

1. Keyboard

2. Keyboard Cable

3. System Board

80 IBM PC 300/700, IntelliStation Series HMM

Undetermined Problem

Check the power supply voltages. See “Power Supply” on page 28. If the voltages are correct, return here and continue with the following steps.

1. Power-off the computer.

2. Remove or disconnect the following, one at a time: a. Non-IBM devices

b. External devices (modem, printer, or mouse) c. Any adapters d. Riser card e. Memory modules

Before removing or replacing memory modules, see “System Board Memory” on page 248.

f. Extended video memory

g. External Cache

h. External Cache RAM

i. Hard disk drive

j. Diskette drive

3. Power-on the computer to re-test the system.

4. Repeat steps 1 through 3 until you find the failing device or adapter.

If all devices and adapters have been removed, and the problem continues, replace the system board. See “Replacing a System Board” on page 83.

Replacing a Processor

For Pentium processors, install the processor with the beveled corner aligned with the beveled corner of the processor socket.

For Type 6588, 6888, and other Types that have Pentium II processors, see “Microprocessor Removal (Type 6588,

6888)” on page 284. For Dual Pentium II processors, jumper the processor

speed to the slowest speed processor. When a second Pentium Pro or Pentium II microprocessor

is installed for Dual processor operation, the processor revision must be one under, the same, or one above from each other. To find the processor revision level, go to the configuration Setup (see “Setup Utility Program” on page 220) and select:

1. Advanced Setup

2. Processor Control

3. Processor ID The processor ID has four numbers, such as 0650.

 The first two numbers, 06, designates the Pentium

processor.

 The second two numbers, 50, designates the

processor revision level.

Service Information

In this case, revision levels of 49, 50, or 51 are acceptable.

Important

If the processor is not installed correctly, the system board and the processor can be damaged.

Replacing a Video Cache Module

Use an appropriate video cache extracting tool to remove a video cache module from the system board. If a module is removed without properly using an extracting tool, the module socket can be damaged. See “Special Tools” on page 146 for the IBM P/N of the video cache extracting tool.

82 IBM PC 300/700, IntelliStation Series HMM

Replacing a System Board

Notes

1. The BIOS and Vital Product Data (VPD) for the computer you are servicing must be installed on the new system board (FRU) after it is installed in the computer. To do this, you must run the

Flash Update program using the Flash Update diskette. See “BIOS Levels” on page 200 “Vital

Product Data” on page 192, and “Flash (BIOS/VPD) Update Procedure” on page 201.

2. Always ensure the latest level of BIOS is installed on the computer. A down level BIOS may cause false errors and unnecessary replacement of the system board.

3. The processor is a separate FRU from the system board and is not included with the system board FRU. If you are instructed to replace the system board, do the following.

4. Remove the processor from the old system board and install it on the new system board. For Type 6588, 6888, see “Microprocessor Removal (Type 6588, 6888)” on page 284.

5. Remove any of the following installed options on the old system board, and install them on the new system board.

 External cache memory and cache tag RAM

 Memory modules

 Extended video memory

6. Ensure that the new system board jumper settings match the old system board jumper settings.

7. If the new system board does not correct the problem, reinstall the options on the old system board, reinstall the old system board, then replace the processor.

System Board Replacement (Type 6588,

6888)

To remove the system board, remove:

 System board mounting screws  Four screws holding the microprocessor retention

bracket

 Two front screws

Lift the system board out of the system unit. Leave the system board plate (that was located under the system board) in the system unit.

To install a system board:

 Position the new system board over the system board

plate and install:

– Retention bracket and four screws

Service Information

– Two front screws – System board mounting screws

The system board can also be removed by removing the system board mounting screws, sliding the system board to the back (toward the fan), and lifting the system board out of the system unit. See note below.

See “Microprocessor Bracket and Plate Removal/Installation (Type 6588, 6888)” on page 287.

Note

The retention bracket, system board plate, and screws and washers must be removed from the old system board and installed on the new system board.

Important

Make sure the plastic washers are attached to the six mounting tabs of the system board plate, and that the washers are under the two front screw heads that secure the system board plate.

If any of the washers are not installed, the system board can be damaged.

System Board Replacement (Type 6898)

This notice is for the system board and EMC shield of the IntelliStation M Pro, Type 6898 computers.

Note

To avoid damage to the vertical fingers on the EMC shield over the USB, Mouse/Keyboard, and Ethernet connectors, use caution when installing the system board.

For removal or installation of the system board, angle the system board under the EMC shield fingers to prevent bending or damaging the fingers.

System Board Replacement (Type 6561,

6591)

For system board replacement, see “System Board Removal (Type 6561)” on page 276 and “System Board Removal (Type 6591)” on page 291.

84 IBM PC 300/700, IntelliStation Series HMM

Notes:

Service Information 85

Type 6272 Parts

86 IBM PC 300/700, IntelliStation Series HMM

Parts Listing

Index System (Type 6272) FRU

No.

1 Cover Assembly 76H4459 1 Cover Assembly

(Models 88X, 89X, 90X, 91X)

02K2740

2 3.5-Inch Drive Bracket 76H4465

5.25-Inch Drive Bracket 76H4466

3 1.2 GB1 IDE Hard Disk Drive 07H1120 3 2.5 GB IDE Hard Disk Drive 75H8978 3 4.2 GB IDE Hard Disk Drive (Model

77X)

02K1146

16X Max CD-ROM Drive 02K1152 IDE Cable 76H4491 4 Riser Card 61H0193 PCI Etherjet EPROM Card

Models (88X, 89X, 90X, 91X)

01K2082

5 Riser Card Bracket 76H4464 6 Power Supply (85W) 76H4860 6 Power Supply - Japan 76H4858 7 Base Frame Assembly (with labels) 76H4460 7 Base Frame Assembly (with labels)

(Models 88X, 89X, 90X, 91X)

02K2782

Bezel Covers Kit 76H4461

3.5-In. Blank Drive Bezel (Models 88X, 89X, 90X, 91X)

02K2741

Torx Screw

(Models 88X, 89X, 90X, 91X)

02K2742

Model Plate 76H4462 Power button 76H4469 Power Switch and Cable 76H4485 Dual LED Cable Assembly, Hard

Disk/Power

76H4463

LED Cable Assembly, LAN Activity 12J5542 Cable - Switch to Planar, Security 60G2258 Serial Port B Connector and Cable

Assembly

76H7122

60 mm Fan Assembly

(Models 89X, 90X, 91X)

76H6613

Pedestal Assembly 12J3146 Wall Mount 12J3147 EMC Clip 01K1619 Mounting Screw Kit 93F0041 Foot (4) 07H1440 8 3.5-Inch 1.44 MB Diskette Drive 75H9550 Diskette Drive Cable 76H4228

9 Memory - 8 MB DIMM, Non-Parity 42H2807 9 Memory - 16 MB DIMM, Non-Parity 42H2808 9 Memory - 32 MB DIMM, Non-Parity 42H2809 10 Processor, Pentium-133 MHz

76H7116

10 Processor, Pentium-166 MHz 76H7117

When referring to hard-disk-drive capacity, GB means 1 000 000 000 bytes; total user-accessible capacity may vary depending on operating environment.

MHz measures internal clock speed of the microprocessor only; not application performance. Many factors affect application performance.

Service Information 87

Index System (Type 6272) FRU

No.

10 Processor, Pentium MMX-166 MHz 76H7119 10 Processor, Pentium MMX-200 MHz 01K1699 10 Processor, Pentium MMX-233 MHz 02K2768 11 System Board (no processor, memory)

with Ethernet

61H0507

11 System Board (no processor, memory)

without Ethernet (Models 88X, 89X, 90X, 91X)

61H0151

L2 Cache, 256 KB 01K4400 COAST Cache, 512 KB (EMEA Only) 61H1048 Video RAM 1 MB 42H2828 Lithium Battery 33F8354 Jumper Kit 93F0067

88 IBM PC 300/700, IntelliStation Series HMM

Type 6275 Parts

Service Information 89

Parts Listing

Index System (Type 6275) FRU

No.

1 Cover Assembly 01K1607

Name Plate 03K9645 2 CD-ROM Drive (32X Max) 02K1115 IDE Cable, CD-ROM (1-drop) 03K9724

3 3.2 GB EIDE Hard Disk Drive 10L6006 3 6.4 GB EIDE Hard Disk Drive 10L6012

Hard Disk Cable, EIDE 12J4518

4 EMC Shields 76H7338 5 Hard Disk/CD-ROM Cage 03K9641 6 1.44 MB 3.5-Inch Diskette Drive 75H9550 6 1.44 MB 3.5-Inch Diskette Drive-Japan 75H9552

Diskette Drive Cable 76H7340

7 3.5-Inch Diskette Bracket 76H7330 8 Side Bracket 76H7329 9 System Board (no processor, memory,

rails)

61H1037

System Board Guide Rails, center and

front

03K9626

10 Memory - 32 MB DIMM, Non-Parity 01K1146 10 Memory - 64 MB DIMM, Non-Parity 01K1147 11 Processor Pentium II 300 MHz 01K4291

Air Duct for 300 MHz. Processor only 03K9648

11 Processor Pentium II 333 MHz ECC 01K4327 11 Processor Pentium II 350 MHz 02K2776 11 Processor Pentium II 400 MHz 03K9672 12 Latch and Screw 01K1612 13 Fan/Power Switch Assembly 03K9647 14 I/O Bracket 03K9622 15 Riser Card 20L0970

Riser Clips, front and rear 02K2766

16 Chassis Assembly 03K9646 17 Side Panel 76H7333 18 145 Watt Power Supply 01K9846 18 145 Watt Power Supply - Japan 01K9848

Bezel Kit 76H7339 Cable, Wake On Ring 76H7345 Foot (4) 93F2386 Jumper Kit 93F0067 Keylock Assembly 76H7336 Lithium Battery 33F8354 Misc. Screw Kit 93F0041

90 IBM PC 300/700, IntelliStation Series HMM

IBM 689912U, IntelliStation 300, IntelliStation 700 Hardware Maintenance Manual

Specifications and Main Features

Frequently Asked Questions

User Manual