IBM Infoprint Color 8 User Manual

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Infoprint Color 8

User’s Guide

• Print Media

• Problem Solving

• Service and Support

• Maintenance

• Printer Control

• Specifications

Note! Before using this information and the product it

supports, be sure to read the general information under "Notices".

First Edition (September 1999)

The following paragraph does not apply to any other country where such provisions are inconsistent with local law .

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Any performance data contained in this document was obtained in a controlled environment based on the use of specific data. The results that may be obtained in other operating environments may vary significantly. Users of this document should verify the applicable data in their specific environment. Therefore, su ch data does not constitute a performance guarantee or warranty.

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Notices (continued)

ENERGY STAR

As an ENERGY STAR® Partner, IBM has determined that this product meets the E

NERGY STAR

guidelines for energy efficiency.

Contents

Print Media ............................8

Selecting Paper ................................... 9

Selecting Paper Trays ........................ 11

Using Output Bins ............................ 12

Loading Paper Tray 1 ....................... 13

Printing on Special Media................ 16

General Information ....................... 17

Loading Multiple Media Pieces...... 20

Loading Single Sheets

(Manual Feed) ............................ 24

Setting Automatic Tray Switching ... 27

Summary of Usable Print Media ..... 28

Problem Solving .................. 29

Paper Jams ........................................ 30

Clearing Paper Input Jams.............. 31

Clearing a Paper Feed Jam ............. 33

Clearing a Paper Exit Jam............... 35

Print Quality Problems .................... 38

Display Messages ............................. 46

Normal Operation ........................... 46

Maintenance.................................... 49

Problems ......................................... 51

Call For Service ............................... 56

Service and Support............ 57

Service Information ........................ 58

IBM Printers Website ..................... 59

The IBM Customer Technical

Support .......................................... 60

Purchasing Supplies ....................... 61

Consumables ................................... 62

Accessories...................................... 63

Maintenance........................ 64

Setting the Color Registration ......... 65

Replacing the Toner Cartridges ....... 68

Replacing the Image Drum

Cartridges........................................ 73

Replacing the Toner Waste Box ....... 80

Replacing the Transfer Belt Unit ..... 83

Replacing the Oil Roller ................... 89

Replacing the Fuser .......................... 93

Printer Control .................... 98

The Control Panel ............................. 99

Using the Printer Menus ................ 105

Using the Level 1 Menu ................ 106

Using the Level 2 Menu ................ 123

Color Registration Using the

Control Panel ................................ 126

Adjusting Color Balance................. 129

The User Maintenance Menu......... 140

Categories ..................................... 141

Using the PAPER SIZE Menu ......... 150

Using the TRAY SELECT Menu ...... 152

Using the POWER SAVE Menu ...... 154

Printing Test Pages ........................ 156

Printing the Menu Settings........... 157

Printing the Font Sample Page ..... 158

Printing the Demo Page ............... 159

Enhanced by Heidelberg ................ 160

Specifications .....................161

Print Media

• Selecting Paper

• Selecting Paper Trays

• Using Output Bins

• Printing on Special Media

• Setting Automatic Tray Switching

• Summary of Usable Print Media

Selecting Paper

When you buy paper, keep in mind that page printers require a smooth finish paper. For most applications, paper rated for color copiers and color laser printers should work well with your printer.

Bear in mind that the color tones on the printed page depend upon the whiteness of the paper. For best reproduction, we recommend paper with a whiteness rating of at least 90.

Important! Before buying any large quantity of a particular paper, always test a sample first.

Usable Paper Weights

Paper Tray 1: 20 to 28 lb

(75 to 105 g/m2)

Paper Tray 2: 5.8 inches

Front Tray: 5.5 inches, Paper Tray 2:

8.3 inches

Optional High Capacity Paper Tray 2: 20 to 28 lb

(75 to 105 g/m2)

Front Tray: 20 to 44 lb bond,

110 lb. index (75 to 165 g/m2)

Usable Paper Sizes

Usable: Letter, 13" or 14" Legal,

Executive, A4, A5, B5, A6

Width Range: 3.41 to 8.5 inches

(86.4 to 216 mm)

Length Range: 5.82 to 14 inches

(140 to 355 mm)

Selecting Paper (continued)

Usable Paper Types

 Smooth, non-textured, long grain  Color copier-type paper or paper with a

Sheffield rating of 100 to 250

Paper Composition

 100% wood pulp or low cotton content

Note: Most papers have some cotton or rag content. Avoid papers with a high cotton or rag content.

Storing Paper

If paper is stored improperly, print quality could be affected!

 Store paper in a dark, dry place such as

a closet or a cabinet.

 Do not open the package until you are

read to use it.

 Always store paper lying flat or it may

curl.

 Ideally, store paper at a constant

temperature of 70ºF (21.1ºC) with less than 50% relative humidity.

 Discard the top sheet from each ream of

paper before loading it into the paper tray; it may be contaminated with glue or dust.

Selecting Paper Trays

There are three places to feed paper into the printer:

1) Paper Tray 1 which takes 500 sheets of 20 lb paper

2) Front Tray which takes 100 sheets of 20 lb paper

3) Optional High Capacity Paper Tray 2 which holds 500 sheets of 20 lb paper

Click here for a Summary of Usable Print

Media.

Caution!

Any type of media, including transparencies, as well as the ink on letterhead stationery or preprinted forms must withstand 392ºF (200ºC) for 0.1 second.

Using Output Bins

Rear Exit

 Use the rear exit for transparencies,

labels, or card stock.  Pages print face up.  Tray holds 100 sheets of 20 lb paper.  Pages stack in reverse order.

Top Exit

 The top exit is normally used for routine

printing.  Pages print face down.  Bin holds 250 sheets of 20 lb paper.  Pages stack in the order fed.

Your printer has two exit paths: top and rear.

Loading Paper Tray 1

1. Pull the paper tray out of the printer. 2. Adjust the rear and side paper guides.

This will help to avoid paper jams.

Loading Paper Tray 1 (continued)

3. Fan a stack of paper (up to 500 sheets,

20 lb) and place it in the tray under the

tabs, with the side to be printed facing

up.

Note: Do not fill the tray above the PAPER FULL marks.

4. Push the tray back into the printer until it locks in place.

Loading Paper Tray 1 (continued)

The Paper Tray Gauge

The paper drawer gauge on the front of the printer indicates how much paper is left in the tray. This eliminates the need to open the drawer to check how much paper is left.

Printing on Special Media

Click for details on

 General Information

 Loading Multiple Media Pieces

 Loading Single Sheets (Manual Feed)

Printing On Special Media: General Information

Use the front tray to print on special media without having to change the paper you have loaded in the tray(s). You can print up to 100 pieces of media or you can use the front tray as a manual feed unit to print individual pieces on-the-fly.

For media other than standard paper, you must use the Special Media Stacker (rear exit path). This eliminates curling, and for labels, it eliminates peeling.

Important! Whenever you change to paper of a different thickness or different media, such as tranparencies or card stock, be sure to change the MEDIA TYPE setting on the printer menu to match the new paper youre using. This ensures optimum print quality.

Use the front tray for  Standard weight paper: special forms,

letterhead, unusual sizes

- Up to 100 sheets

- 20 to 28 lb

- Letter, 13" or 14" Legal, Executive, A4,

A5, B5, A6

- Either top or rear exit

(continued)

Printing On Special Media: General Information

(continued)

 Heavy weight paper such as index or

card stock

- Up to 100 sheets

- Up to 44 lb bond or 110 lb index

- Letter, 13" or 14" Legal, Executive, A4,

A5, B5, A6

- Use rear exit only

 Labels

Important! Carrier sheet and label adhesive must withstand the fusing process heat of 392ºF (200ºC) for 1 second. Label adhesive must not be exposed; if it is, it will cause jamming in the printer.

- Up to 100 sheets, Letter or A4 size

- Use label sheets designed for laser printers

- Labels must cover the entire carrier sheet

- Use rear exit only

Printing On Special Media: General Information

(continued)

 Transparencies

Important! Transparencies must withstand the fusing process heat of 392ºF (200ºC) for 1 second without wrinkling or gumming up.

- Up to 50 sheets, Letter or A4 size

- Use transparencies designed for laser printers; removable stripe must be on

the short edge. Load transparencies with the stripe face down, on the edge feeding into the printer.

- Use rear exit only

- Use only the transparencies recommended in this manual. Other types may damage the fuser.

Important! Do NOT use transparencies with paper backing or with a removable stripe down the long edge.

Printing On Special Media:

Loading Multiple Media Pieces

To set up the printer for multiple-piece print jobs using the front tray:

1. In your software program a. Enter the printer setup menu. b. Select front tray or auto front feeder. c. Select the media type, size and

orientation. Be sure to set the media

type to ensure optimum print quality.

2. Lower the printers front tray.

Printing On Special Media:

Loading Multiple Media Pieces (continued)

3. Open the tray, then pivot out the extender.

a. Press Online (printer goes offline). b. Press Tray Select. c. Press Enter. d. Press © until FRONT TRAY appears

on the display.

e. Press Enter to select the front tray.

An asterisk appears to indicate the new default setting.

f. Press Online to engage the setting

and exit the menu.

4. Select the front tray as the default paper input from the display panel:

Printing On Special Media:

Loading Multiple Media Pieces (continued)

6. Adjust the front tray paper width guides for the media you will be using, and load the print media.

Note: Insert letterhead paper face-up, with the top edge of the paper nosed into the printer.

5. Open the rear exit tray (not required for standard weight paper).

Printing On Special Media:

Loading Multiple Media Pieces (continued)

7. Send the print job.

Note: Your software application will override settings you make in the printer menu.

Printing On Special Media:

Loading Single Sheets (Manual Feed)

You can use the front tray as a manual feeder to print an individual piece without having to change any of the menu settings.

To set up the printer for manual feed:

1. In your software program a. Enter the printer setup menu b. Select front tray or auto front feeder. c. Select the media type, size and

orientation. Be sure to set the media

type to ensure optimum print quality.

2. Lower the printers front tray.

Printing On Special Media:

Loading Single Sheets (Manual Feed)

(continued)

4. Open the rear exit tray (not required for standard weight paper).

3. Open the tray, then pivot out the extender.

Printing On Special Media:

Loading Single Sheets (Manual Feed)

(continued)

6. Send the print job from your software.

7. When prompted, press Page Eject on the printer control panel.

The page prints.

5. Adjust the paper width guides on the front tray for the size media you will be using and load the print media.

Note: Insert the media face-up, with the top edge nosed into the printer.

Setting Automatic Tray Switching

To activate this feature:

1. Press Online.

The printer goes offline.

2. Press Tray Select.

3. Press Menu 1 to move to the AUTO TRAY SWITCH item.

6. Press © once.

The selection changes to ON.

7. Press Enter to register the change.

An asterisk appears next to ON.

8. Press Online to exit the Menu Mode.

Important! Size settings made in your application software will override the printers operator panel settings.

To increase the paper feed capacity, you can set your printer to automatically feed paper from the front feeder or from the optional High Capacity Second Paper Tray when the paper tray is empty.

When this feature is active, if all paper sources have the same paper size selected, the printer normally feeds paper in the following sequence:

(1) Paper Tray 1 (2) Optional Paper Tray 2 (3) Front Tray

If the paper source has a different paper size selected, it is skipped.

Summary of Usable Print Media

Media Paper Transparencies* Labels Card Stock

Input Paper Tray 1 Front Tray Front Tray Front Tray

or Front Tray

Exit Top or Rear Rear Only Rear Only Rear Only

Use 20 to 28 lb Transparencies Labels Up to 110 lb

Laser Print designated for designated for

laser printers laser printers

Recommended # 90H3760 #02N7726 or  

24 lb #02N7732

Sizes All** Letter or A4 Letter or A4 All**

* If using a sensing stripe, use transparencies with a removable sensing stripe across the

bottom of the leading edge. Do NOT use transparencies with paper backing or with a removable stripe down the long edge. Use only the transparencies recommended in this manual. Other types may damage the fuser.

** All = Letter, 13" or 14" Legal, Executive, A4, A5, B5, A6

2929

Problem Solving

• Paper Jams

• Print Quality Problems

• Display Messages

3030

Paper Jam

If paper jams in the printer, the attention light goes on and a message locates the jam.

Click an error message for details on how to clear the jam.

• PAPER INPUT JAM: Between the paper tray and the first image drum.

• PAPER FEED JAM: Under the image drums.

• PAPER EXIT JAM: In the fuser or between the fuser and the exit.

3131

Clearing Paper Input Jams

Paper has jammed between the tray and the first image drum cartridge.

1.Lift the interior access knob and pull the cover down.

2. Pull out any paper.

If paper has advanced up to the first image drum and resists pulling, use the Paper Feed Jam procedure. Click

here for details.

3232

Clearing Paper Input Jams (continued)

3. Pull out the paper tray and remove any

partially fed sheets.

4. Check the paper in the tray—it should be

neatly stacked, no sheets bent or stuck together.

5. Push the tray in gently—a full tray is

heavy and can damage the printer if it is slammed shut.

3333

Clearing a Paper Feed Jam

2. Lift out each image drum cartridge and check underneath for sheets of paper.

Important! Protect the drum cartridges from scratching and exposure to strong light—especially sunlight. For best protection, place them in the black lightproof bags supplied.

<2-25> High temperature; switch off the printer and allow at least 20 minutes for parts in this area to cool before handling.

CAUTION:

Paper has jammed under the image drums.

1. Press the OPEN button and lift the top cover all the way open.

3434

3. When you have uncovered any sheets of paper, carefully remove them. If possible, pull forward to avoid spilling toner.

Be careful—below the image drums is the transfer belt. Do not scratch the transfer belt. Do not use sharp instruments.

4. Place each image drum cartridge back into position in the locating slots at each side of the printer. Be sure to match the colored label on each cartridge with its corresponding colored label in the printer.

5. Close the top cover and press down firmly on both sides to make sure that it is locked.

Clearing a Paper Feed Jam (continued)

3535

Clearing a Paper Exit Jam

Paper has jammed in the fuser or between the fuser and the paper exit.

1. Press the OPEN button and lift the top cover all the way open.

2. Push the two blue fuser latch levers toward the rear of the printer.

3. Lift the fuser by its two handles straight up and out of the printer.

<2-25> High temperature; switch off the printer and allow at least 20 minutes for parts in this area to cool before handling.

CAUTION:

3636

4. Pull the sheet of paper out of the fuser.

5. Lower the fuser back into the printer, press down firmly to seat it, then pull on the two blue levers to make sure the fuser is locked in position.

Clearing a Paper Exit Jam (continued)

3737

6. Open the rear exit tray.

7. Look into the rear of the printer and remove any pieces of paper you find.

8. Close the rear exit tray.

Clearing a Paper Exit Jam (continued)

9. Close the top cover and press down firmly on both sides to make sure that it is locked. Printing continues automatically when you close the top cover, after a short pause to allow the fuser to warm up.

3838

Print Quality Problems

The Infoprint Color 8 is really four printers in one—one for each of the three primary colors and one for black. The factors causing print quality problems may affect only one or two colors, or all four, so the results may be unpredictable.

If you notice fuzziness or changes in color balance that are not connected to a particular software package, check the symptoms and possible causes in this section. You can use the color bars at the bottom of the menu test printout to help isolate which color is causing the problem.

• Blank sheets printed/one or more colors missing

• Entire page or one color prints faintly

• Gray or speckled background

• Page prints all one color

• Page has repeating marks

• An oblong area of faint or off-color print

• Vertical white or color streaking, or faint areas

• Faded or off-color vertical stripes

• Vertical black or color lines

• Fuzzy print

• White blotches or faded gray areas when temperature or humidity is high or low

• Printed page is light or blurred in one or more colors

• Bold characters and dark lines are smeared

• Pages curl excessively

3939

Blank sheets printed/one or more colors missing.

Reason:

An image drum cartridge may have been exposed to light, or LED array or image drum contacts may have failed.

Solution:

Leave image drum cartridge in total darkness for several hours. If this fails to restore it, install a new image drum cartridge.

Reason:

Empty or missing toner cartridge.

Solution:

Install new toner cartridge.

Entire page or one color prints faintly.

Reason:

Empty toner cartridge. Pages get fainter after toner is used up.

Solution:

Install new toner cartridge.

Reason:

LED array is dirty.

Solution:

Clean the LED array with LED Lens Cleaner.

4040

Page has gray or speckled background.

Reason:

Static electricity causes toner to stick to background.

Solution:

Change paper to an acceptable laser bond and use a humidifier.

Reason:

Image drum has been exposed to light.

Solution:

Leave image drum cartridge in total darkness for several hours. If this fails to restore it, install a new image drum cartridge.

Page prints all one color.

Reason:

Hardware problem.

Solution:

Contact your service representative.

Click here for service information.

Page has repeating marks.

Reason:

Damaged image drum cartridge causes repetitive marks due to surface nicks and scratches.

Solution:

Install new image drum cartridge for the color of the marks.

4141

An oblong area of faint or off-color print appears on each page.

Reason:

“Dropout” caused by using cotton bond paper in high humidity. Moisture has affected paper.

Solution:

Change to a different type of paper or use a dehumidifier; check toner.

Vertical white or color streaking, or faint areas on page.

Reason:

Toner is low and does not distribute properly or the drum is worn out.

Solutions:

(1) Replace toner cartridge. (2) Check drum and replace if necessary.

Reason:

One or more of the LED arrays are dirty.

Solutions:

(1) Clean the LED arrays. (2) Contact your service representative.

Click here for service information.

Faded or off-color vertical stripes.

Reason:

One or more of the LED arrays are dirty.

Solution:

Clean the LED arrays.

4242

Vertical black or color lines.

Reason:

Toner is low.

Solution:

Replace the toner cartridge.

Reason:

Scratched image drum.

Solution:

Replace the image drum cartridge for the color of the lines.

Reason:

Hardware problem.

Solution:

Contact your service representative.

Click here for service information.

Fuzzy print.

Reason:

The LED arrays are dirty.

Solution:

Clean the LED array.

4343

White blotches or faded gray areas when temperature or humidity is high or low.

Reason:

Difficult environment.

Solution:

Check toner. If okay, adjust the SETTING item in Menu 2.

Printed page is light or blurred in one or more colors.

Reason:

Toner is low for one or more colors.

Solution:

Replace toner cartridge for the affected color.

Reason:

Paper used is not designed for laser printers.

Solution:

Switch to a recommended paper. Click

here for information on paper.

Reason:

One or more of the LED arrays are dirty.

Solution:

Clean the LED arrays.

4444

Bold characters and dark lines are smeared.

Reason:

Toner is low for one or more colors.

Solution:

Replace toner cartridge for the affected color.

Pages curl excessively.

Reason:

Printing on wrong side of paper.

Solutions:

(1) Turn paper over in tray. (2) When installing paper, make a note of the print side arrow on the paper package, then install the paper “print side down” in the paper tray.

Reason:

Moisture in paper because of improper storage.

Solution:

Avoid storing paper in areas of excessive temperature changes and humidity.

Reason:

High humidity.

Solution:

Recommended operating humidity is 20-80%.

4545

Display Messages

Messages on the display panel show the status of the printer. This list gives an explanation of each message and what you should do, if anything.

If these procedures do not solve the problem, click here for information on how to get

service and support.

Click a category for details:

• Normal operation: No action necessary.

• Maintenance: Replace consumables as indicated.

• Problems: Take action as indicated.

• Call for Service: Printer needs service if turning the printer off and then on again

does not clear the message.

4646

Display Messages—Normal Operation

ON LINE

Printer is ready to receive information.

OFF LINE

Printer is not ready to receive information.

PRINTING

Data is printing.

PROCESSING

Data is being processed.

DATA PRESENT

Data is in the printer but has not yet been printed.

FLUSHING JOB

(PostScript) The printer is deleting the current job.

RESET TO FLUSH (PostScript) Data currently in the printer can be deleted by pressing Online, and then Clear Buffer.

4747

RESET

Press Clear Buffer to delete data left in the printer and return the printer to the defaults you have set.

COPY [number]/[total]

If more than two copies have been selected from the menu, this gives a running count of the number of copies being printed.

POWER SAVING

The printer is in power saving mode—the heating unit has been turned off to save energy. When data is sent to the printer, it automatically warms up briefly before printing.

PRINT DEMO PAGE

The printer is printing a demo page.

PRINT SETTINGS

The printer is printing a list of the menu settings.

PRINT FONTS

The printer is printing a page giving samples and information on all fonts currently available.

4848

[paper size] [tray]

PAPER REQUEST

The printer is requesting a different size paper in the indicated tray. Load the requested paper in the tray.

[paper size] MANUAL [media type] REQUEST

Insert a page of the indicated size and type in the manual feed. Click here for details.

4949

Display Messages—Maintenance

PAPER OUT

[paper size] [tray]

The indicated tray is either empty or not installed. Click here for instructions on adding

paper.

TNR LOW [color]

One or more toner cartridges are nearly empty. The status lights also indicate which color(s). Have the necessary cartridge available. Click here for toner replacement instructions.

[color]

TONER EMPTY

The indicated toner has run out—this message appears 50 pages after the TNR LOW message. Install a new toner cartridge. Click here for toner replacement instructions.

You can clear this message by opening and closing the printer cover; the message appears again after 20 pages are printed.

OIL ROLLER LIFE

The fuser oil roller needs to be replaced. When the ATTENTION light is on, the printer can continue to function. When the ATTENTION light is flashing, replace the oil roller immediately. Click here for oil roller replacement instructions.

5050

CHG DRUM [color]

One or more of the image drums needs to be replaced. The status lights also indicate which color(s). Click here for image drum replacement instructions.

WASTE TNR NR FULL

The waste toner box is almost full. Be prepared to replace it when the WASTE TONER FULL message appears.

WASTE TONER FULL

The waste toner box is full. Click here for waste toner box replacement instructions.

FUSER LIFE

The fuser needs to be replaced. Click here for fuser replacement instructions.

BELT LIFE

The transfer belt needs to be replaced. Click here for transfer belt replacement

instructions.

5151

Display Messages—Problems

COVER OPEN

The top cover is open. Close it and press down firmly at both sides to lock it

PAPER INPUT JAM CHECK [tray]

Paper has jammed between the paper tray indicated and the first image drum. Click here

for clearing instructions.

PAPER FEED JAM CHECK [tray]

Paper has jammed under the image drums. Click here for clearing instructions.

PAPER EXIT JAM REMOVE THE PAPER

Paper has jammed either in the fuser or between the fuser and the exit. Click here for

clearing instructions.

5252

ERROR PAPER SIZE CHECK [tray]

The paper size detected by the printer in the tray indicated is incorrect for the current print job. Make sure the size of the paper in the tray matches the size your software calls for.

TRAY n NOT INSTALLED

The indicated paper tray is not installed properly. Remove the tray and reinstall it—click

here for instructions.

TRAY 1 INSTALL

The printer is trying to automatically switch to the second paper tray when Tray 1 paper ran out. Do not remove Tray 1 until the automatic switching process is complete.

ERROR MEMORY OVERFLOW

The current page is too complex and cannot be printed. Try simplifying the page or reducing the resolution to 300 dpi. If this happens often, consider adding memory to the printer. Click

here for information on memory upgrades and other options.

5353

ERROR RECEIVE BUFFER OVERFLOW

The transfer of data from the computer to the printer is not properly coordinated. Check the printer cable and printer interface menu settings. Adding optional memory can also help the problem. Click here for information on memory upgrades and other options.

TNR SNS [color]

Make sure the indicated image drum is installed. If it is, lift it out and check the black lever on the right side (facing the printer) of the metal rod below the image drum—make sure there is no paper blocking it and that it moves freely.

CANNOT USE A6 PAPER ON TRAY 2

The second paper tray cannot feed A6 size paper. Use Tray 1 or the manual feed slot.

BELT NOT INSTALLED

The transfer belt unit is not installed correctly. Open the top and left-hand side covers, check and reinstall as necessary. Click here for transfer belt installation instructions.

The printer will not function until this error is corrected.

5454

WASTE TONER BOX NOT INSTALLED

The waste toner box is not installed correctly. Open the left-hand side cover, check and reinstall as necessary. Click here for waste toner box installation instructions.

The printer will not function until this error is corrected.

OIL ROLLER NOT INSTALLED

The oil roller is not installed correctly. Open the top cover, check, and reinstall as necessary.

Click here for oil roller installation instructions.

The printer will not function until this error is corrected.

ERROR D6 [#########]

Yellow image drum is not installed properly. Open the top cover, check, and reinstall as necessary. Click here for image drum installation instructions.

ERROR D7 [#########]

Magenta image drum is not installed properly. Open the top cover, check, and reinstall as necessary. Click here for image drum installation instructions.

5555

ERROR D8 [#########]

Cyan image drum is not installed properly. Open the top cover, check, and reinstall as necessary. Click here for image drum installation instructions.

ERROR D9 [#########]

Black image drum is not installed properly. Open the top cover, check, and reinstall as necessary. Click here for image drum installation instructions.

ERROR DF [#########]

The transfer belt unit is not installed correctly. Open the top and left-hand side covers, check and reinstall as necessary. Click here for transfer belt installation instructions.

ERROR E0 [#########]

The fuser unit is not installed correctly. Open the top and left-hand side covers, check and reinstall as necessary. Click here for fuser installation instructions.

5656

Display Messages - Call For Service

EEPROM RESETTING

ERROR

[nn] [#########]

where nn is not listed above

ERROR CONTROLLER

[nn-########]

If you see any of these messages, turn the printer off, then turn it on again. If this does not clear it, make a note of the error message, and call IBM Customer Technical Support. Click

here for service information.

• Service Information

• Purchasing Supplies

Service and Support

Service Information

Note: This information is valid for the United States and Canada only.

If you cant solve your printer problem after reading this manual, contact these sources for service or support.

Click for more information.

 IBM Printers Website



IBM Technical Customer Support

IBM Printers Website

Visit the IBM Printing Systems Company Web Site at

http://www.printers.ibm.com

for the latest information on:

 Software drivers

 Product guides

 Customer support

 Documentation

The IBM Customer Technical Support

If you still cannot solve the problem, IBM customer technical support is available at no additional charge during the warranty period. In the U.S.A. and Canada call 1-800-358-6661.

Have your printer serial number ready. The serial number is next to the toner cartridge on the printer frame. It is also listed in the Printer Details section of the printer configuration page. If you are asked for a machine type, specify Infoprint Color 8.

If you need IBM operating system support (for example, AIX, OS/2, OS/400, and MVS), contact IBM software support (1-800-237-5511 in the U.S.A., 1-800-465-2222 in Canada).

Purchasing Supplies

Printing supplies can be ordered through your IBM authorized printer or printer supplies reseller. If you have no reseller, you can call 1-888-IBM-PRINT (1-888-426-7746) in the U.S.A. or Canada to ask for an authorized dealer or to order from IBM Printer Supplies.

In other countries, contact your point of purchase for information about where to order supplies. In Europe, you can call the IBM Supplies Fulfillment Operation at 31-43-350 2756 or at the following numbers:

❏ Belgium: 0800 71950 ❏ Germany: 0130 818005

❏ Denmark: 80015534 ❏ Italy: 1-678 78349

❏ Finland: 08001-13110 ❏ Norway: 800-11389

❏ France: 0800 905871

Before you order, know your printer model number (see the front of the printer) and have the correct part number and description of the item.

Click for descriptions and part number listings:

 Consumables



Accessories

Consumables

Black Toner Cartridge kit, type C1 Part # 02N7211

Yellow Toner Cartridge kit, type C1 Part # 02N7209

Magenta Toner Cartridge kit, type C1 Part # 02N7210

Cyan Toner Cartridge kit, type C1 Part # 02N7208

Black Image Drum kit, type C1 Part # 02N7215

Yellow Image Drum kit, type C1 Part # 02N7213

Magenta Image Drum kit, type C1 Part # 02N7214

Cyan Image Drum kit, type C1 Part # 02N7212

Transfer Belt kit Part # 02N7230

Fuser kit, 120V Part # 02N7216

Fuser kit, 220V Part # 02N7217

Oil Roller kit Part # 02N7218

Toner Waste Box Part # 02N7219

6363

Accessories

High Capacity Paper Tray 2 kit ............... Part # 02N7189

Provides additional 500-sheet paper capacity.

8MB Memory Expansion kit (SIMM) ....... Part # 63H2465

16MB Memory Expansion kit (SIMM) ..... Part # 63H2467

32MB Memory Expansion kit (SIMM) ..... Part # 63H2469

Note: Memory Expansion kits must be installed in matched pairs. For example, to add

32 MB of memory, you must order and install two 16MB Memory Expansion kits.

IBM Network Card (Token Ring) ............. Part # 02N7190

IBM Network Card (Ethernet) ................. Part # 02N7191

• Setting the Color Registration

• Replacing the Toner Cartridges

• Replacing the Image Drums

• Replacing the Toner Waste Box

• Replacing the Transfer Belt

• Replacing the Oil Roller

• Replacing the Fuser

Maintenance

Setting the

Color Registration

Setting the Color Registration Using the Color Registration Utility

Setting the Color Registration Using the Control Panel

Setting the Color Registration

Using the Color Registration Utility

4. Click Print Color Calibration page.

The printer prints a color test page with 9 sections, each with a series of lined boxes in it.

5. Beginning with section #1, find the box

where no color shows in the spaces between the black lines. On the screen, scroll to the number of that box in list box #1 (yellow, left). Then, do the same thing for sections 2 through 9.

1. Open the Color Registration Utility:

On the Macintosh, in the Infoprint Color 8 program group, double-click Color Registration Utility, then double-click IBM Infoprint Color 8 Col Reg.

In Windows 95/98/NT 4.0, click Start ® Programs ® IBM Infoprint Color 8 ® Color Registration Utility.

2. Windows only: Make sure Infoprint Color 8 on LPT1: is highlighted in the

box (if you are using a port other than LPT1:, make sure that port is highlighted).

3. Select the paper tray you want to calibrateyou can set color registration for each tray separately.

Setting the Color Registration

Using the Color Registration Utility (continued)

6. Click Send changes to the printer.

The printer prints another color test page. This time, the box where no color shows should be box 0 for each section. If it isnt, repeat steps 3 through 5 until it does.

7. Click Close.

Replacing the Toner Cartridge

Always install the toner cartridge in the corresponding color image drum.

Replacing the Toner Cartridges

Toner Cartridge Life

Toner cartridge life depends on the page density, that is, the percentage of the particular color applied to each page that is printed. An average business letter is printed at 3% to 5% density. Graphics density is usually higher and can be significantly higher. The higher the print density, the more toner is used.

On the average, a toner cartridge will produce about 3,000 pages at 5% print density.

Note: The first set of toner cartridges you place in your Infoprint Color 8 printer will only produce about 2000 pages. This is normal, as the new image drum reservoirs and developing roller system must saturate with toner.

Yellow

Magenta

Cyan

Black

Replacing the Toner Cartridges (continued)

2. Press the OPEN button and lift the cover.

To make this easy, each image drum, toner cartridge, and slot in the printer has a label marked with its corresponding color:

1. Turn the printer off and wait for the fuser to cool down.

<2-25> High temperature; switch off the printer and allow at least 20 minutes for parts in this area to cool before handling.

CAUTION:

Replacing the Toner Cartridges (continued)

4. Remove the new toner cartridge from the packaging and shake it from side to side a few times to distribute the toner evenly.

5. Peel the tape off the bottom of the cartridge.

3. Locate the toner cartridge which needs replacement. Pull the blue lock lever toward the front of the printer, remove the used toner cartridge and dispose of it in accordance with local regulations.

Replacing the Toner Cartridges (continued)

7. Lower the right side of the cartridge, aligning the slot with the ridge in the image drum.

8. Push the blue lock lever toward the back of the printer until it stops.

6. Insert the left end of the toner cartridge into the toner well, placing the recess in the end of the toner cartridge under the tab on the image drum.

Tab: colors must match

Replacing the Toner Cartridges (continued)

10. Close the printer cover, pressing down to lock it in place.

9. Open the LED Lens Cleaner supplied with the toner cartridge and use it to clean the LED arrays on the underside of the printer cover.

Replacing the Image Drum Cartridges

Replacing the Image Drum

Always install the image drum and toner cartridge in the corresponding color printer slot:

Image Drum Life

The life of the image drums depends on the operating temperature, the humidity, the type of paper used, and the number of pages per job.

Each time you print or turn the printer on and off, the drum has to rotate to start up and to wind down. As a result, frequent onepage print jobs will wear down your drum more quickly than multiple-page print jobs.

The image drum should normally last up to 12,000 pages for continuous printing or up to 8,000 pages at 3 pages per job. These numbers are approximate since you wont print the same number of pages each time, and environmental conditions and paper type used may vary.

Yellow

Magenta

Cyan

Black

Replacing the Image Drum Cartridges (continued)

1. Turn the printer off and wait for the fuser to cool down.

2. Press the OPEN button and lift the cover.

To make this easy, each image drum, toner cartridge, and slot in the printer has a label marked with its corresponding color.

<2-25> High temperature; switch off the printer and allow at least 20 minutes for parts in this area to cool before handling.

CAUTION:

Replacing the Image Drum Cartridges (continued)

4. Unwrap the new image drum cartridge and remove the protective sheet and shipping insert.

Important!

Do not touch the drums shiny green surface!

3. Lift out the used image drum/toner cartridge and discard both in accordance with local regulations.

Replacing the Image Drum Cartridges (continued)

5. Insert the new image drum cartridge by matching the color-coded label on the image drum with the color-coded label in the printer.

6. Remove the new toner cartridge from the packaging and shake it from side to side a few times to distribute the toner evenly.

7. Peel the tape off the bottom of the cartridge.

Replacing the Image Drum Cartridges (continued)

9. Lower the right side of the cartridge, aligning the slot with the ridge in the image drum.

10. Push the blue lock lever toward the

back of the printer until it stops.

8. Insert the left end of the toner cartridge into the toner well, placing the recess in the end of the cartridge under the tab on the image drum.

Ta b

Replacing the Image Drum Cartridges (continued)

12. Close the printer cover, pressing down to lock it in place.

11. Open the LED Lens Cleaner supplied with the toner cartridge and use it to clean the LED arrays on the underside of the printer cover.

Replacing the Image Drum Cartridges (continued)

13. Reset the Drum Counter:

a. Press Online, then press and hold

Menu 1/Menu 2 until COLOR REG. ADJUST appears on the display.

b. Press Menu 1/Menu 2 until ENGINE

COUNT RESET appears.

c. Press Enter. CYAN DRUMCNT

RESET appears.

d. Press Menu 1/Menu 2 until the

message corresponding to the drum you are replacing appears. For example, if you are replacing the magenta image drum:

MAGENTA DRUMCNT

RESET

c. Press Enter.

RESETTING briefly appears on the second line of the display.

d. Press Online.

Replacing the Toner Waste Box

3. Remove the toner waste box (loaded on two metal spring clips in the base of the printer): press down on the handle, swing it away from the printer and lift it out.

Discard the used toner waste box in accordance with local regulations.

When you see the message WASTE TNR NR FULL on the printer display, you need to change the toner waste box:

1. Turn the printer off.

2. Pull the latch on the left side of the printer and open the side panel.

Replacing the Toner Waste Box (continued)

5. Place the new toner waste box on top of the metal spring clips in the printer. Press down on the handle and push the toner waste box into the printer until it is upright, then release it. The box will rise into place.

4. Orient the new toner waste box with the handle up and the drive coupling toward the front of the printer.

Drive Coupling

Replacing the Toner Waste Box (continued)

6. Close the side panel and turn the printer back on.

Note: Make sure that the toner waste box drive coupling is slightly below and in front of the coupling on the printer.

Drive Coupling

Printer Coupling

Replacing the Transfer Belt Unit

1. Turn the printer off and wait for the fuser to cool down.

2. Press the OPEN button and lift the printer cover.

When you see the message BELT LIFE on the printer display, you need to change the Transfer Belt Unit:

<2-25> High temperature; switch off the printer and allow at least 20 minutes for parts in this area to cool before handling.

CAUTION:

Replacing the Transfer Belt Unit (continued)

3. Pull the latch and open the left side panel. down on the handle, pivot it away from

the printer and lift it out. Set the toner waste box aside; you will reinstall it after replacing the transfer belt unit.

4. Remove the toner waste box: press

Replacing the Transfer Belt Unit (continued)

6. Pull the unit out, then grab both sides and remove it from the printer

7. Discard the belt unit.

5. Lift the blue handle on the transfer belt unit to release it.

Important! The belt unit is heavy; use both hands to support it.

Replacing the Transfer Belt Unit (continued)

9. Lift the handle and push the unit all the way into the printer, then lower the

handle to lock it in place.

8. Place the new transfer belt unit on the guide rails in the printer.

11. Close the side panel.

10. Put the toner waste box back in the

printer (place it on the metal spring clips, push down, swing it over until upright, release).

Note: Make sure that the toner waste box drive coupling is slightly below and in front of the coupling on the printer.

Replacing the Transfer Belt Unit (continued)

b. Press Menu 1/Menu 2 until ENGINE

COUNT RESET appears.

c. Press Enter. CYAN DRUMCNT

RESET appears.

d. Press Menu 1/Menu 2 until the

following message appears:

BELT COUNT

RESET

e. Press Enter.

RESETTING briefly appears on the second line of the display.

f. Press Online.

14. Set the color registration.

12. Close the printer cover, pressing down

to lock it in place.

13. Reset the transfer belt unit counter:

a. Press Online, then press and hold

Menu 1/Menu 2 until COLOR REG. ADJUST appears on the display.

1. Turn the printer off and wait for the fuser to cool down.

2. Press the OPEN button and lift the printer cover.

Replacing the Oil Roller

When you see the message OIL ROLLER LIFE on the printer display, you need to change the oil roller.

<2-25> High temperature; switch off the printer and allow at least 20 minutes for parts in this area to cool before handling.

CAUTION:

Replacing the Oil Roller (continued)

then lift it out and discard it.3. Push the lock lever back toward the rear

of the printer to unlatch the oil roller.

4. Lift the right end of the oil roller, pull it to the right to disengage it from the fuser,

Replacing the Oil Roller (continued)

6. Make sure the lock lever is still toward the back of the printer, then lower the right end of the oil roller into the fuser and pull the lock lever forward to secure it in place.

5. Remove the blue space from the new oil roller. Hold the oil roller with the yellow warning label on top and facing you, then lower it into the fuser, sliding the left end under the retaining edge.

Retaining Edge

Replacing the Oil Roller (continued)

7. Close the printer cover.

8. Turn the printer back on.

9. Reset the oil roller counter:

a. Press Online, then press and hold

Menu 1/Menu 2 until COLOR REG. ADJUST appears on the display.

b. Press Menu 1/Menu 2 until ENGINE

COUNT RESET appears.

c. Press Enter. CYAN DRUMCNT

RESET appears.

d. Press Menu 1/Menu 2 until OIL

ROLLER COUNT RESET appears.

e. Press Enter.

RESETTING briefly appears on the second line of the display.

f. Press Online.

Replacing the Fuser

Note: To replace the fuser you need both a new fuser and a new oil roller.

1. Turn the printer off and wait for the fuser to cool down.

2. Press the OPEN button and lift the printer cover.

When you see the message FUSER LIFE on the printer display, it is time to change the fuser.

<2-25> High temperature; switch off the printer and allow at least 20 minutes for parts in this area to cool before handling.

CAUTION:

Replacing the Fuser (continued)

4. Lift the fuser out of the printer. Discard both the fuser and the oil roller.

3. Push the blue lock levers on either side of the fuser back toward the rear of the printer to unlatch the fuser.

Replacing the Fuser (continued)

5. Open the new fuser and push the oil roller lock lever toward the back.

6. Hold the new oil roller with the yellow warning label on top and facing you, then lower it into the fuser, sliding the left end under the retaining edge.

Replacing the Fuser (contined)

7. Make sure the lock lever is still toward the back of the printer, then lower the right end of the oil roller into the fuser and pull the lock lever forward to secure it in place.

8. Lower the fuser (warning labels facing you) into the printer. Press down firmly to properly seat the unit.

b. Press Menu 1/Menu 2 until ENGINE

CNT RESET appears.

c. Press Enter. CYAN DRUMCNT

RESET appears.

d. Press Menu 1/Menu 2 until the

following message appears:

FUSER COUNT

RESET

d. Press Enter.

RESETTING briefly appears on the second line of the display.

e. Press Online.

Replacing the Fuser (continued)

9. Close the printer cover.

10. Reset the fuser counter:

a. Press Online, then press and hold

Menu 1/Menu 2 until COLOR REG. ADJUST appears on the display.

Printer Control

• Control Panel

• Printer Menus

• Color Registration (front panel)

• Color Balance (front panel)

• Test Pages

• Enhanced by Heidelberg

The Control Panel

Click on a part of the control panel for more details:

• Control Panel Lights

•

Paper Size indicator

•

Buttons

•

Display messages

100

Control Panel Lights

READY Light (Amber)

On: Printer is online, ready to receive data; holding nonprinted data

Off: Printer is offline, unable to receive data; initializing; warming up; error

Blinking: Printer is printing a menu, fonts, or demo page; printer is receiving data; printer

is printing data from the buffer

ATTENTION Light (Red)

On: Warning—toner is low, change drum, or near end of fuser life; oil roller; transfer

belt

Off: Normal state

Blinking: Operator assistance required—paper jam, paper out, paper request, or service

required

IBM Infoprint Color 8 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual