IBM Infoprint Color 1220 User Reference

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Infoprint Color 1220

User’s Reference

IBM

G510-2178-00

Infoprint Color 1220

User’s Reference

IBM

G510-2178-00

Note:

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iii

Table of contents

Chapter 1: Printer overview ..............................................................7

Chapter 2: Understanding the printer operator panel ...................9

Operator panel buttons .................. ....... ...... ...... ....... ...... ....... ...... ......................... 9

Chapter 3: Sending a job to print ...................................................11

Chapter 4: Canceling a print job ....................................................12

Cancel a job from the printer operator panel ...................................................... 12

Cancel a job from the Windows taskbar ...... ...... ....... .......................................... 12

Cancel a job from a Windows desktop ............................................................... 12

Cancel a job from a Macintosh computer ........................................................... 12

Chapter 5: Conserving supplies ....................................................13

Chapter 6: Holding a job in the printer ..........................................14

Printing and deleting held jobs ........................................................................... 14

Accessing held jobs from the operator panel ..................................................... 15

Recognizing when format errors occur .............................................................. 15

Repeat Print ....................................................................................................... 16

Reserve Print ..................................................................................................... 16

Verify Print .......................................................................................................... 16

Confidential jobs ................................................................................................. 17

Chapter 7: Paper and specialty media specifications .................18

Chapter 8: Loading the trays ..........................................................19

Loading the 500-sheet trays ............................................................................... 19

Loading the 2000-sheet tray .............................................................................. 21

Chapter 9: Loading the multipurpose feeder ................................24

Chapter 10: Linking trays ...............................................................26

Chapter 11: Linking bins ................................................................27

Chapter 12: Tips for successful printing ......................................28

Storing paper ...................................................................................................... 28

Storing supplies .................................................................................................. 28

Avoiding jams ..................................................................................................... 28

Chapter 13: Checking an unresponsive printer ...........................30

Chapter 14: Understanding jam messages ...................................31

Chapter 15: Solving print quality problems ..................................33

Chapter 16: Solving option problems ...........................................38

Chapter 17: Solving mailbox problems .........................................40

Chapter 18: Solving paper feed problems ....................................41

Chapter 19: Solving printing problems .........................................42

Chapter 20: Calling for service ......................................................45

Chapter 21: Configuring printer alerts ..........................................46

Chapter 22: Determining the status of supplies ...........................47

Chapter 23: Size Sensing ...............................................................48

Enabling size sensing ........................................................................................ 48

Size sensing and tray linking .............................................................................. 48

Disabling size sensing ........................................................................................ 49

Chapter 24: Ordering supplies and maintenance items ..............50

Chapter 25: Aligning the image transfer unit ...............................51

Chapter 26: Other maintenance and troubleshooting documents 52

Chapter 27: Clearing image transfer unit jams .............................53

Chapter 28: Removing memory and option cards .......................59

Accessing the printer system board ............................... ....... ...... ....... ...... .......... 59

Removing memory cards ................................................................................... 60

Removing an option card ................................................................................... 61

Removing a hard disk ........................................................................................ 61

Removing a firmware card ................................................................................. 62

Reinstalling the system board access cover ...................................................... 63

Chapter 29: Restoring factory default settings ............................64

Chapter 30: Disabling the operator panel menus ........................65

Enabling the menus ........................................................................................... 65

Chapter 31: Disabling Power Saver ...............................................66

Chapter 32: Changing menu settings ............................................67

Chapter 33: Printing a menu settings page ..................................68

Chapter 34: Printing sample fonts .................................................69

Chapter 35: Understanding printer messages .............................70

Chapter 36: Using printer menus .................................................119

Chapter 37: LocalTalk Menu .........................................................122

Chapter 38: Job Menu ...................................................................126

Chapter 39: Infrared Menu ............................................................129

Chapter 40: Finishing Menu .........................................................134

Chapter 41: Color Menu ................................................................141

Chapter 42: Utilities Menu ............................................................144

Chapter 43: USB Menu ..................................................................148

Chapter 44: Supplies Menu ..........................................................151

Chapter 45: Setup Menu ...............................................................153

Chapter 46: Serial Menu ...............................................................161

Chapter 47: PostScript Menu .......................................................167

Chapter 48: PCL Emul Menu ........................................................169

Chapter 49: Parallel Menu ............................................................174

Chapter 50: Paper Menu ...............................................................179

Chapter 51: Network Menu ...........................................................188

Chapter 52: Understanding fonts ................................................192

Resident fonts ................... ....... ...... ....... ................................................... ....... . 192

Symbol sets .......... ....... ...... ....... ...... ....... ...... ...... ....... ...... .................................. 197

Downloadable fonts .......................................................................................... 197

Notices ............................................................................................199

Edition notice ........ ....... ...... ....... ...... ....... ...... ...... ....... ........................................ 199

Licensing notice ............................................................................................... 199

Safety information ............................................................................................ 200

Cautions and warnings ...... ....... ...... ....... ...... ...... ............................................... 200

Electronic emission notices ............ ....... ...... ...... ....... ...... ....... ...... ....... .............. 201

Noise emission levels ....................................................................................... 203

Laser notice ...................................................................................................... 203

Index ................................................................................................ 204

Printer overview

The following illustration shows the laser printer.

Standard output bin

Front door

Standard tray

Upper right access door (redrive area)

Lower right access door (fuser area)

The following illustration shows the printer configured with a duplex unit and three optional 500-sheet drawers.

The following illustration shows the printer configured with a duplex unit, one optional 500-sheet drawer, and one optional 2000-sheet drawer.

Duplex unit

500-sheet drawers

500-sheet drawer

2000-sheet drawer

Duplex unit

Understanding the printer operator panel

The operator panel has five buttons, a display, and a light that flashes when the printer is processing a job indicated by the Busy message.

Operator panel buttons

Button Function

Press Go to:

• Return to the Ready state if the printer is offline (the Ready message does not appear on the display).

• Exit printer menus and return to the Ready state.

• Clear some operator panel messages.

• Resume printing after loading paper or clearing paper jams.

•Exit Power Saver.

If you have changed printer settings from the operator panel menus, press

Go before sending

a job to print. The printer must display Ready for jobs to print.

Menu Press Menu to:

• Take the printer offline (out of the Ready

state) and enter the menus. When the prin ter is

offline, press Menu to scroll through the menus and menu items.

• List the menu items in the Job Menu (during Busy state).

For menu items that have numerical values, such as Copies, press and hold

Menu to scroll

through the list of values. Release the button when the number you want appears. If you see a Menus Disabled message, you will not be able to change default settings. You

can still clear messa ges an d sele ct i tems fro m the Job M enu when p rinting . When y ou send a job to print, change printer properties to select the settings you want for your job.

Select 3Return

Go5Stop

Display

Ready

See the menu map for a brief overview of the printer menus available from the operator panel.

Select

Press Select to:

• Open the menu shown on the second line of the display.

• Save the displayed menu item as the new user default setting.

• Clear certain messages from the display.

• Continue printing after the Change <x> message appears. See Change <x> for more

information.

Return

Press Return to go back to the previous menu level or menu item.

Stop

Press Stop at the Ready, Busy , or Waiting message to temporarily take the printer offline. The message changes to Not Ready. No data is lost.

Press

Go to return the printer to the Ready, Busy, or Waiting state.

1, 2, 3, 4, 5, 6

Use the numbers loc ated ne xt to the na mes of the b uttons to enter y our persona l identific ation number (PIN) after you send a confidential job.

Button Function

Sending a job to print

To print a job from a typical Windows application:

1 Open the file you want to print. 2 From the File menu, select Print. 3 Verify that the correct printer is selected in the dialog box. 4 Modify the printer settings as appropriate (such as the pages you want to print or the number

of copies).

Note: Click Properties or Setup to adjust printer settings not available from the first

screen, and click OK.

5 Click OK or Print to send the job to the selected printer.

Canceling a print job

Cancel a job from the printer operator panel

If the job you want to cancel is printing, and Busy appears on the display:

1 Press Menu until you see Job Menu, and then press Select. 2 Press Menu until you see Cancel Job, and then press Select.

Cancel a job from the Windows taskbar

When you send a job to print, a small printer icon appears in the right corner of the taskbar.

1 Double-click the printer icon. A list of print jobs appears. 2 Select the job you want to cancel. 3 Press Delete on your keyboard.

Cancel a job from a Windows desktop

1 Minimize all programs to reveal the contents of the desktop. 2 Double-click My Computer. 3 Double-click Printers. A list of available printers appears. 4 Double-click the printer you selected when you sent the job. A list of print jobs appears. 5 Select the job you want to cancel. 6 Press Delete on your keyboard.

Cancel a job from a Macintosh computer

When you send a job to print, the icon for your selected printer appears on the desktop.

1 Double-click the printer icon on your desktop. A list of print jobs appears. 2 Press Control and click the print job you want to cancel. 3 Select Stop Queue from the pop-up menu that appears.

Conserving supplies

Several settings in your application software or on the display let you conserve toner and paper:

Supply Setting What the setting does

For more information, see...

T oner T oner Darknes s in

the Color Me nu

Lets you adjust the amount of toner released on a shee t of p ape r. The values range from 1 (lightest setting) to 5 (darkest setting).

Toner Darkness

Paper and specialty media

Multipage Print in the Finishing Menu

Prints two or more page images on one side of a sheet.

Values for Multipage Print are 2 Up, 3 Up, 4 Up, 6 Up, 9 Up, 12 Up, and 16 Up.

Combined with the duplex setting, Multipage Print lets you print up to 32 pages on one sheet of p ape r (16 im ages on the front and 16 on the back).

Multipage Print

Duplex in the Finishing Menu

Ava ila ble when you attach an option al duplex unit.

Duplex

Paper and specialty media

Use your so ftware application or printer driver to send a V erify Print job.

Use Held Jobs in the Job Menu to access you r V erify Print job.

Lets you examine the first copy of a multiple-copy job to be sure it is satisfactory before you print the other copies. If the job is unsatisfactory, you cancel the job .

Verify Print Canceling a print job Holding a job in the

printer

Holding a job in the printer

When sending a job to the printer, you can specify in the driver that you want the printer to hold the job in memory. When you are ready to print the job, you must go to the printer and use the operator panel menus to identify which held job you want to print.

Note: Print and Hold functions require a minimum of 16MB available printer memory. W e

recommend a minimum of 32MB available printer memory and a hard disk.

To learn more about this function, click a topic:

Printing and deleting held jobs

Once held jobs are stored in printer memory, you can use the printer operator panel to specify what you want to do with one or more of the jobs. You can select either Confidential Job or Held Jobs (Repeat Print, Reserve Print, and Verify Print jobs) from the Job Menu. If you select Confidential Job, you must enter the personal identification number (PIN) you specified in the driver when you sent the job. See Confidential jobs for more information.

From either the Confidential Job or the Held Jobs menu items, you have five choices:

• Print All Jobs

• Print A Job

• Delete All Jobs

• Delete A Job

• Print Copies

• Printing and deleting held

jobs

• Recognizing when format errors occur

• Verifying print jobs

• Reserving print jobs

• Accessing held jobs from

the operator panel

• Repeating print jobs at a later time

• Printing confidential jobs

Accessing held jobs from the operator panel

1 To access held jobs from the operator panel:

– If the printer is Busy, press Menu and the Job Menu appears. – If the printer is Ready, continue to step 2.

2 Press Menu until you see Held Jobs or Confidential Job on the operator panel display,

depending on the type of job you want to access.

3 Press Select.

User Name appears on the first line of the operator panel. The second line displays the names of users currently associated with Print and Hold jobs.

4 Press Menu until you see your user name.

Note: If you are looking for a Confidential Job, you are prompted to enter your PIN. See

Confidential jobs for more information.

5 Press Select. 6 Press Menu until the action you want to take is on the second line of the operator panel (Print

A Job, Delete A Job, and so on).

7 Press Select.

– If you are looking for a particular job, press Menu to scroll through the list of available jobs,

and press Select when the correct job is displayed. An asterisk (*) appears next to the job name indicating you have chosen to print or delete that job.

– If you are prompted to enter the number of copies you want to print, use the Menu button

to increase or decrease the number on the display, and then press Select.

8 Press Go to print or delete specific jobs you have marked.

The printer briefly shows messages indicating what Print and Hold functions it is performing.

Recognizing when format errors occur

If the symbol appears on the display, it indicates that the printer had trouble formatting one or more of the held jobs. These formatting problems are most commonly the result of insufficient printer memory or invalid data that might cause the printer to flush the job.

When a symbol appears next to a held job, you can:

• Print the job. Be aware, however, that only part of the job may print.

• Delete the job. You may want to free up additional printer memory by scrolling through the list

of held jobs and deleting others you have sent to the printer.

If formatting errors are a recurring problem with held jobs, your printer may require more memory.

Repeat Print

If you send a Repeat Print job, the printer prints all requested copies of the job and stores the job in memory so you can print additional copies later. You can print additional copies as long as the job remains stored in memory.

Note: Repeat Print jobs are automatically deleted from printer memory when the printer

requires extra memory to process additional held jobs.

Reserve Print

If you send a Reserve Print job, the printer does not print the job immediately, but stores the job in memory so you can print the job later. The job is held in memory until you delete it from the Held Jobs menu. Reserve Print jobs may be deleted if the printer requires extra memory to process additional held jobs.

See Printing and deleting held jobs for information.

Ver ify Print

If you send a Verify Print job, the printer prints one copy and holds the remaining copies you requested from the driver in printer memory. Use Verify Print to examine the first copy to see if it is satisfactory before printing the remaining copies.

See Printing and deleting held jobs if you need help printing the additional copies stored in memory.

Note: Once all copies are printed, the Verify Print job is deleted from printer memory.

Confidential jobs

When you send a job to the printer, you can enter a personal identification number (PIN) from the driver. The PIN must be four digits using the numbers 1–6. The job is then h el d i n print e r m e mo ry unt i l you enter the same four-digit PIN from the printer operator panel and choose to print or delete the job. This ensures that the job does not print until you are there to retrieve it, and no one else using the printer can print the job.

When you select Confidential Job from the Job Menu and then select your user name, the following prompt is displayed:

Enter PIN: =____

Use the buttons on the operator panel to enter the four-digit PIN associated with your confidential job. The numbers next to the button names identify which button to press for each digit (1–6). As you enter the PIN, asterisks are displayed on the operator panel to ensure confidentiality.

If you enter an invalid PIN, the message No Jobs Found. Retry ? appears. Press

Go to reenter the

PIN, or press

Stop to exit the Confidential Job menu.

When you enter a valid PIN, you have access to all print jobs matching the user name and PIN you entered. The print jobs matching the PIN you entered appear on the display when you enter the Print A Job, Delete A Job, and Print Copies menu items. You can then choose to print or delete jobs matching the PIN you entered. (See Printing and deleting held jobs for more information.) After printing the job, the printer deletes the confidential job from memory.

Enter PIN =****

P aper and specialty media specifications

The following table lists supported paper and specialty media sizes and types for the standard and optional trays, as well as for the multipurpose feeder. We recommend that you try a limited sample of any paper or specialty media you are considering using with the printer before purchasing large quantities.

Source Paper sizes supported Paper types supported Capacity

500-sheet trays Letter, A4, A5, Legal,

Executive, JIS B5, Folio

Statement

, Universal

2,3

Paper, transparencies, labels, card stoc k

500 sheets of 20lb paper 400 transparencies 250 sheets of labels or

card stock

2000-sheet tray Letter, A4, A5, Legal,

Executive, JIS B5

Paper 2000 sheets of 20 lb paper

Multipurpose feeder

Letter, A4, A5, Legal, Executive, JIS B5, Folio

Statement

, Universal

2,3

Paper, transparencies, labels, card stoc k

100 sheets of 20lb paper 85 transparencies 85 sheets of labels or

card stock

7¾, 9, 10, DL, C5, B5, other

Envelopes 10 envelopes

Supported as selected paper with tray size sensing turned off in the appropriate trays.

When selected, the page is formatted for 215.9 x 355.6 mm (8.5 x 14 in.) unless otherwise specified.

Load narrow media with the length in the feed direction (portrait).

If you print large quanti ties of labels or other gl ossy prin t media , replac e the fuser ho using with a web oil er field

upgrade kit. Contact your point of purchase for more information.

Loading the trays

Loading the 500-sheet trays

Follow these instructions to load any of the 500-sheet trays.

1 Remove the tray.

2 Squeeze the front guide lever and slide the guide to the front of the tray.

Squeeze the side guide lever and slide the guide to the correct position for the size paper you are loading.

Icons along the back of the tray indicate paper sizes.

4 Flex the sheets back and forth to loosen them, and then fan them.

Do not fold or crease the paper. Straighten the edges of the stack on a level surface.

5 Place the paper against the back left corner of the tray, print side down.

Do not load bent or wrinkled paper.

Note: Do not exceed the maximum stack height. Overfilling the tray may cause jams.

Squeeze the front guide lev er and slide the guide until it lightly touches the stack of paper.

7 Reinstall the tray.

Make sure the tray is pushed completely into the printer.

Loading the 2000-sheet tray

Follow these instructions to load a 2000-sheet tray. Do not load any print media other than paper in the 2000-sheet tray.

1 Pull open the tray.

Squeeze the side guide lever, lift the guide, and place it into the appropriate slot for the size paper you are loading.

3 Squeeze the two front guide levers and slide the guide to the correct position for the size paper

you are loading.

4 Slide the bottom support toward the front of the tray until it touches the front guide.

Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges of the stack on a level surface.

6 Place the paper against the back left corner of the tray, print side down.

Do not load bent or wrinkled print media.

7 Close the tray.

Make sure the tray is pushed completely into the printer.

Note: Do not exceed the maximum stack height. Overfilling the tray may cause paper

jams.

Loading the multipurpose f eeder

You can use the multipurpose feeder one of two ways:

• Paper tray—As a paper tray, you can load print media in the feeder with the intention of

leaving the media in the feeder.

• Manual bypass feeder—As a manual bypass feeder, you send a print job to the feeder while

specifying the type and size of media from your computer. The printer then prompts you to load the appropriate print media before it prints.

Follow these instructions to load the multipurpose feeder.

1 Open the multipurpose feeder.

2 Squeeze the paper guide lever and slide the guide all the way toward the front of the printer.

Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the print media. Straighten the edges of the stack on a level surface.

4 Arrange the stack of print media correctly for the size, type, and print method you are using.

5 Place the print media, print side up, along the left side of the multipurpose feeder, and then

push it in as far as it will go. Do not force the print media.

Note: Do not exceed the maximum stack height. Overfilling the feeder may cause jams.

6 Squeeze the paper guide lever and slide the guide until it lightly touches the side of the stack.

Linking trays

• If you load the same size and type of paper or specialty media in more than one tray, the

printer automatically links the trays. This means that when one tray is empty, it feeds from the next linked tray.

For example, if you have the same size and type of paper or specialty media loaded in tray 2 and tray 4, the printer feeds from tray 2 until it becomes empty, and then it feeds from the next linked tray—tray 4.

• If you load the same size paper or specialty media in each tray, make sure it is also all the

same type to link the trays. Once the trays you selected are loaded with the same size and type of paper or specialty

media, select the same Paper Type setting in the Pap er Me nu for these sources.

• To disable tray linking, set the Paper Type to a unique value in each one of the trays.

Note: To link trays loaded with Executive, Legal, JIS B4, or JIS B5 size paper, see Size

Sensing.

Linking bins

If you attach an optional finisher or mailbox to your printer, you can link output bins, or otherwise specify how the printer sends jobs to the bins, by changing the Configure Bins settings in the Paper Menu.

To change the Configure Bins setting:

1 Press Menu until you see Paper Menu, and then press Select. 2 Press Menu until you see Configure Bins, and then press Select. Mailbox appears on the

second line of the dis play.

3 Press Menu until you see the value you want, and then press Select to save the v alue as the

bin configuration default.

4 Press Go to return the printer to the Ready state.

For more information, see Configure Bins and Bin <x> Full.

Value Description

Mailbox

Lets you select an output bin when you send a job to print. (If you prefer , y ou can se lect a def aul t output bin f o r all print jobs to go to .) The printer alerts you when the bin you selected becomes full, and stops printing until you empty the bin.

Link

Links all available bins so that when one bin becomes full, the printer sends jobs to the next linked bin.

Mail Overflow*

Sends jobs automatically to a preassigned overflow bin when the current bin becomes full.

Type Assignment

Lets you assign di ff erent type s of media to spe cific outp ut bins or set o f linked bins. Th e printer the n sends all printed m edia to th e bin or set of linked bins that you designated to receive each type of paper or specialty media .

Only available if you have attached an optional mailbox.

Tips for successful printing

Storing paper

Use the following guidelines to avoid paper feeding problems and uneven print quality.

• Store paper in an environment where the temperature is approximately 21°C (70°F) and the

relative humidity is 40%.

• Store cartons of paper on a pallet or shelf rather than directly on the floor.

• If you store individual packages of paper out of the original carton, make sure they rest on a

flat surface so the edges do not buckle or curl.

• Do not place anything on top of paper packages.

Storing supplies

Choose a cool, clean storage area for your printer supplies. Store supplies right side up in their original packaging until you are ready to use them.

Do not expose supplies to:

• Direct sunlight

• Temperatures above 35°C (95°F)

• High humidity (above 80%)

• Salty air

• Corrosive gases

• Heavy dust

Avoiding jams

You can avoid most paper jams by correctly loading paper and specialty media in the printer. See the following for loading instructions:

• Loading the 500-sheet trays

• Loading the 2000-sheet tray

• Loading the multipurpose feeder

The following hints can help you avoid paper jams:

• Use only recommended paper.

• Do not load wrinkled, creased, or damp paper.

• Flex, fan, and straighten paper before you load it.

• Do not overload the trays or the multipurpose feeder. Make sure the stack height does not

exceed the maximum height indicated.

• Push all trays firmly into the printer after loading them.

• Make sure the guides in the trays are properly positioned for the size paper you have loaded.

• Do not load paper in a tray while a job is printing. Wait for a Load Tray <x> message before

you remove the tray from the printer. You may remove another tray and load it so long as the print job is not selecting the paper from

it.

• Do not send jobs to staple, hole punch, or offset for transparencies, labels, or card stock.

• We recommend that transparencies, labels, card stock, and envelopes not be sent to the

optional mailbox or optional finisher. These specialty media types should be sent to the standard bin.

• If an optional finisher or mailbox is attached to your printer, make sure the printer and option

are correctly aligned. Refer to the Setup Guide for alignment instructions.

• Make sure all cables that connect the duplex unit, high capacity feeder, finisher, or mailbox to

the printer are correctly attached. Refer to the Setup Guide for more information.

• If a jam should occur, clear the entire paper path. See Clearing the paper path for more

information.

Checking an unresponsive printer

Sometimes printer problems are very easy to solve. If your printer is not responding, first make sure:

• The power cord is plugged into the printer and a properly grounded electrical outlet.

• The electrical outlet is not turned off by any switch or breaker.

• Other electrical equipment plugged into the outlet is working.

• The printer is turned on.

• The printer cable is securely attached to the printer and the host computer, print server, option,

or other network device.

Once you have checked each of these possibilities, turn the printer off and back on. This often fixes the problem.

Understanding jam messages

Always clear the entire paper path when you receive any jam message.

Multipurpose feeder

250 Paper Jam

Left access door (beside tray 1)

200 Paper Jam

2000-sheet drawer

24x Paper Jam

500-sheet drawer

24x Paper Jam

Paper jam messa ges

Message What to do...

200 Paper Jam

(tray 1)

Follow the instructions for Clearing the paper path.

201 Paper Jam

(fuser area)

Follow the instructions for Clearing the paper path. If the jam messag e persis ts, pa per ma y be caught i n the fus er . See Clearing

fuser jamsfor instructions.

202 Paper Jam

(fuser area)

230 Paper Jam

(duplex area)

Follow the instructions for Clearing the paper path.

24x Paper Jam

(trays 2–4)

250 Paper Jam

(multipurpose feeder)

27x Paper Jam

(mailbox and output expander)

Follow the instructions for clearing the entire paper path. If the jam message persists, paper may be caught in the mailbox or output

expander. See Clearing mailbox jamsfor instructions.

Front access door

201 Paper Jam

Standard tray (Tray 1)

200 Paper Jam

Duplex mechanism

230 Paper Jam

500-sheet tray

24x Paper Jam

2000-sheet tray

24x Paper Jam

Mailbox

27x Paper Jam

Upper right access door (redrive area)

201 Paper Jam 202 Paper Jam

Lower right access door (fuser area)

201 Paper Jam 202 Paper Jam

Duplex tray

230 Paper Jam

Solving print quality prob lems

You can solve many print quality problems by replacing a supply or maintenance item that has reached the end of its intended life. Check the operator panel for a message about a printer consumable. See

Determining the status of supplies for information about other ways to identify consumables that

need to be replaced. Use the following table to find solutions to print quality problems.

Symptom Cause Solution

Blank pages • The print cartridges are

defective or empty.

• The transfer roller is defective.

• The image transfer unit is defective.

• Replace the print cartridges. See

Replacing print cartridges.

• Replace the transf er rolle r . See Replace

the image transfer unit and transfer roller.

• Replace the image transfer unit. See

Replace the image trans fer unit and transfer roller.

Black pages • The print cartridges are

defective.

• Your printer requires servicing.

• Replace the print cartridges. See

Replacing print cartridges.

• Call for service.

Print too light • The Toner Darkness setting

is too light.

• You are using paper that does not meet the printer specifications.

• The print cartridges are low on toner.

• The print cartridges are defective or have been installed in more than one printer.

• Select a diff erent Toner Darkness setting from the printer driver bef ore sending the job to print.

• Perform a Color Adjust in the Utilities Menu. See Utilities Menu.

• Load paper from a new package.

• Avo id textured paper with rough finishes.

• Make sure the paper you load in the

trays is not damp.

• Replace the print cartridges. See

Replacing print cartridges.

Print too dark • The Toner Darkness setting

is too dark.

• The print cartridges are defective.

• Select a diff erent Toner Darkness setting from the printer driver bef ore sending the job to print.

• Replace the print cartridges. See

Replacing print cartridges.

Gray background • The Toner Darkness setting

is too dark.

• The print cartridges are defective.

• Select a diff erent Toner Darkness setting from the printer driver bef ore sending the job to print.

• Replace the print cartridges. See

Replacing print cartridges.

Uneven print density • The print cartridges are

defective.

• The transfer roller is worn or defective.

• The image transfer unit is worn or defective.

• Replace the print cartridges. See

Replacing print cartridges.

• Replace the transf er rolle r . See Replace

the image transfer unit and transfer roller.

• Replace the image transfer unit. See

Replace the image trans fer unit and transfer roller.

Print irregularities • Paper has absorbed

moisture due to high humidity.

• You are using paper that does not meet the printer specifications.

• The image transfer unit and transfer roller are worn or defective.

• The fuser is worn or defective.

• Load paper from a fresh package in the paper tray. For information on storing paper, see Storing paper.

• Avo id textured paper with rough finishes.

• Replace the image transfer unit and

transfer roller. See R epla ce the ima ge

transfer unit and transf er roller.

• Replace the fuser. See Replacing the

fuser.

Symptom Cause Solution

White or black line • Either the print cartridges

are defective, the image transfer unit and transfer roller are defective, or the fuser is defective.

1 First, replace the print cartridges. See

Replacing print cartridges.

2 If you still have the problem, replace the

image transfer unit and transfer roller. See Replace the image transfer unit

and transfer roller.

3 If you still have the problem, replace the

fuser. See R e plac ing the fuser .

Streaked horizontal lines • The print cartridges, the

transfer roller, image transfer unit, or fuser may be defective, empty, or worn.

• Replace the print cartridges, the transf er roller, the image tran sf er unit, or fuser as needed. See Replacing print

cartridges, Replace the image transfer unit and transf er roller, and Replacing the fuser for more

information.

Symptom Cause Solution

Streaked vertical lines • Toner is smeared before

fusing to the paper.

• If paper is stiff, try feeding from another tray.

Toner specks • The print cartridges are

defective.

• The transfer roller is worn or defective.

• The image transfer unit is worn or defective.

• The fuser is worn or defective.

• Toner is in the pa per path.

• Replace the print cartridges. See

Replacing print cartridges.

• Replace the transf er rolle r . See Replace

the image transfer unit and transfer roller.

• Replace the image transfer unit. See

Replace the image trans fer unit and transfer roller.

• Replace the fuser. See Replacing the

fuser.

• Call for service.

Toner rubs off the paper easily when you handle the sheets.

• The Texture setting is wrong for the type of paper or specialty media you are using.

• Change Paper Texture from Normal to Smooth or Rough.

Skewed print • Guides in the selected tray

are not in the correct position for the paper size loaded in the tray.

• Move the gui des in the tr a y to the pro per positions for the size loaded. See

Loading the trays for detailed

instructions on adjusting the guides in each tray.

Symptom Cause Solution

Incorrect margins • Guides in the selected tray

are set for a different size paper than what is loaded in the tray.

• Auto size sensing is set to off, but you loaded a different siz e paper in a tra y . For exampl e, you inserted A4 size paper into the selected tray but did not set the Paper Size to A4.

• Move the gui des in the tr a y to the pro per positions for the size loaded. See

Loading the trays for detailed

instructions on adjusting the guides in each tray.

• Set the Paper Size to A4.

Clipped images • Guides in the selected tray

are set for a different size paper than what is loaded in the tray.

• Move the gui des in the tr a y to the pro per positions for the size loaded. See

Loading the trays for detailed

instructions on adjusting the guides in each tray.

Ghost images • Toner level is low in the

print cartridges.

• Make sure the Paper Type setting is correct for the paper or specialty media you are using.

• Replace the print cartridges. See

Replacing print cartridges.

The paper curls badly once it prints and exits to a bin.

• The Texture setting is wrong for the type of paper or specialty media you are using.

• Change Paper Texture from Rough to Normal or Smooth.

Symptom Cause Solution

Solving option problems

Symptom Cause Solution

The option does not operate correctly after it is installed, or it stops working.

The option is not installe d correctly. Remove the option, and then

reinstall it.

Cables connectin g the option to the printer are not attached correctly.

Check the cable connections. Refer to the SetupGuide for

instructions.

The printer driver does not recognize that the option is installed.

Your printer driver may not automatically recognize that an option is attached to your printer. Look at the driver settings and verify that all the printer configuration settings are correct.

Cannot print using the infrared port on the optional Tri-Port Adapter.

The infrared port is not configured properly.

• Make sure neither Infrared Port nor Infrared Buffer is set to Disabled in the Infrared Menu.

• Make sure the W indow Size and Transmit Delay settings are correct.

Cannot print using the infrared port on the optional Tri-Port Adapter (continued).

A connection between the two infrared devices cannot be made.

• Make sure the dista nc e be tw e en the two infrared ports is 3 m (10 ft) or less. If ne cessary, move the ports closer together.

• Make sure no objects are between the two ports.

• Make sure the com puter is set on a level surface.

• If necessary, turn off the lights in the room or close window shades or blinds. Bright light, such as direct sunshine or nearby artificial lights, may interfere with communication.

Cannot print using the LocalTalk port.

The LocalTalk port is not set up correctly.

• Make sure neither LocalTalk

Port nor LocalTalk Buffer is set

to Disabled in the LocalTalk

Menu.

• Verify that the printer is set up correctly in the Macintosh Chooser.

• If two Tri-Port Adapters are installed, only o ne L oc alTalk and one infrared port works. The TriPort Adapter installed in connector slot 1 is active.

Symptom Cause Solution

Solving mailbo x prob lems

Symptom Cause Solution

Paper jams before reaching the mailbo x.

The mailbox and the printer are misaligned.

Realign the mailbox and the printer. Refer to the SetupGuide for instructions. See Clearing mailbox jams for more information.

The mailbox cable is not connected properly.

Check the cable connection. Refer to the SetupGuide for instructions on connecting

the mailbox to the printer.

Solving paper feed prob lems

Symptom Cause Solution

Paper frequently jams.

You are using paper that does not meet the printer specifications.

See Clearing the paper path, Clearing

fuser jams, Clearing ima ge tra nsf er unit jams, or Clearing mailbox jams for

more information. See Avoiding jams for information that

can help prevent jams from occurring.

You have loaded too much paper or too many envelopes.

Make sure the stack of paper you load does not exceed the maximum stack height indicated at the back of the tray or on the multipurpose feeder.

Paper frequently jams (continued).

Guides in the selected tray are not set to the appropriate position for the size paper loaded.

Move the guides in the tray to the correct position.

See Loading the trays for detailed instructions.

The paper has absorbed moisture due to high humidity.

Load paper from a fresh package. Store paper in its original wrapper until

you load it. See Storing paper for more information.

The Paper Jam message remains after you remove the jammed paper.

You have not cleared the entire paper path, or you did not open the door specified by the message to check for jams in this area.

Clear paper from the entire paper path, open the door indicated by the operator panel message, clear the jam, and close the door. The printer resu me s printing .

See Clearing the paper path for more information.

The page that jammed does not reprint after you clear the jam.

Jam Recovery in the Setup Menu is set to Off.

Set Jam Recovery to Auto or On.

Solving printing prob lems

Symptom Cause Solution

The operator panel display is blank or displays only diamonds.

The printer self test failed. Turn the printer off, wait about 10 seconds, and turn

the printer back on. Performing Self Test appears on the displa y.

When the test is completed, the Ready message is displayed.

If the messages do not appear, turn the printer off and call for service.

Jobs do not print. The printer is not ready to

receive data.

Make sure

Ready or Power Saver appears on the

display before sending a job to print. Press

Go to

return the printe r to the Ready state.

The specified output bin is full. Remove the stack of paper from the output bin, and

then press

Go.

The specified tray is empty. Load paper in the tray.

See Loading the trays for detailed instructions.

Jobs do not print (continued).

You are using the wrong printer driver or are printing to a file.

• Verify that you selected the printer driver associated with the printer.

• If you are using a USB port, make sure you are running Windows 98/Me or Windows 2000, and using a Windows 98/Me or Windows 2000 compatible printer driver.

Your MarkNet™ print server is not set up properly or is not connected properly.

Verify that you have properly configured the printer for network printing.

You are using the wrong interface cable, or the cable is not securely connect ed.

Make sure you are using a recommended interface cable.

Refer to the SetupGuide for cable spe cif ic atio ns.

Held jobs do not print. A formatting error has

occurred.

• Print the job. (Only part of the job may print.)

• Delete the job.

• Free up additional printer memory by scrolling

through the list of held jobs and deleting others you have sent to the printer.

The printer has insufficient memory.

The printer has received invalid data.

Delete the job.

Job takes longer than expected to print.

The job is too complex. Reduce the complexity of your print job by

eliminating the n umber and siz e of f ont s, the numb er and complexity of images, and the n um ber o f pag es in the job.

Page Protect is set to On. Set Page Protect to Off from the Setup Menu.

1 Press Menu until you see Setup Menu, and then

press Select.

2 Press Menu until you see Page Prote ct , a nd then

press Select.

3 Press Menu until you see Off, and then press

Select.

Job prints from the wrong tray or on the wrong paper or specialty media.

Printer driver settings are overriding the operator panel menu settings.

Make sure the Paper Size and Paper Type specified in the printer driver are correct for the job you are printing.

Incorrect characters print.

You are using an incompatible parallel c able.

If you are using a parallel interface, make sure you are using an IEEE 1284-compliant parallel cable.

The printer is in Hex Trace mode.

If Ready Hex appears on the display, you must exit Hex Trace mode before you can print your job. Turn the printer off and back on to exit Hex Trace mode.

Tray linking does not work.

Tray linking is not configured properly.

To configure the linked trays:

• Make sure the Tray x Type value in the Paper

Type menu item in the Paper Menu is the same

for all linked trays.

• Make sure the Tra y x Size value in the Paper Size menu item in the Paper Menu is the same for all linked trays.

Symptom Cause Solution

Large jobs do not collate.

Collate is not set to On. Set Collation to On in the Finishing Menu or

through the printer driver.

The job is too complex. Reduce the comple xity of the print job b y el imina tin g

the number and size of fonts, the number and complexity of images, and the number of pages in the job.

The printer does not have enough memory.

Add printer memory or an optional hard disk. Refer to the Setup Gu ide for inf ormation on s electing

memory options to install.

Unexpected page breaks occur.

The job has timed out. Set Print Timeout to a higher valu e from the Setup

Menu.

Symptom Cause Solution

Calling for service

When you call for printer service, describe the problem you are experiencing, the message on the display, and the troubleshooting steps you have already taken to find a solution.

You need to know your printer model type and serial number. Refer to the label on the back of the printer near the power cord for this information.

Note: The serial number is also listed on the menu settings page you can print from the

Utilities Menu. See Printing a menu settings page for more information.

Contact your point of purchase for more information.

Configuring printer alerts

You can configure the printer several ways to let you know when it requires attention.

Using the Setup Menu

Selecting Auto Continue may affect how the printer alerts execute. This setting defines how long the printer waits after displaying a message before it resumes printing.

Using MarkVision Professional

MarkVision™ Professional, the network printer management utility, indicates when it is time to replace supplies and points out actual or potential problems. When a printer needs attention, it alerts the network administrator with a detailed graphic of the printer showing the cause for the alert (for example, an empty paper tray). For more information about MarkVision Professional, refer to the drivers CD that shipped with your printer.

Using MarkVision Messenger

MarkVision Messenger lets you create Actions that execute specific commands whenever messages like Tray x Missing or 88 T oner Low appear on the display . F or e xample, you can create an Action that sends an e-mail to the administrator when the printer runs out of paper.

Actions can be set up to occur automatically, as well as conditionally or repeatedly. For more information about MarkVision Messenger, refer to the drivers CD that shipped with your printer.

Menu item Function Value Result

Alarm Control Lets you establish whether

the printer sounds an alarm when it requires operator intervention.

Off The alarm does not sound, b ut pri nting

stops until the interventions are cleared.*

Single The printer stops printing, displays a

message, and activates the selected alarm type.

Continuous

Toner Alarm Lets you choose how the

printer responds when toner is low.

Off The printer displays a message and

continues printing.

Single The printer stops printing, displays a

message, and activates the selected alarm type.

Continuous

If multiple attendance conditions are pending, the alarm only sounds when the first message is displayed. No

additional alarms sound as subsequent attendance conditions arise.

Determining the status of supplies

To determine the status of all of the consumables installed in your printer, print the menu settings page. See Printing a menu settings page for detailed instructions. One or two pages print depending on the number of menu settings you have. Look for “Consumable

Status” on the page; the percentage of life remaining for each of the items is indicated.

Size Sensing

The Size Sensing menu item lets you disable or enable auto size sensing on trays. Size Sensing also lets the printer detect the difference between similar paper sizes that it otherwise cannot.

Note: If you load both Executive and JIS B5 size paper, or Legal and JIS B4 size paper,

load one size in the multipurpose feeder. Do not use two trays when you load these similar sizes of paper.

Enabling size sensing

To instruct the printer to sense Executive or JIS B5:

1 Turn the printer off. 2 Press and hold the Select and Return buttons, and then turn the printer on. 3 Release the buttons when Performing Self Test appears on the display.

When the printer self test completes, Config Menu appears.

4 Press Menu until you see Size Sensing, and then press Select. 5 Press Menu until you see Executive/B5. Make sure the one you want to select is on the second

line of the display, and then press

Select. The operator panel displays two choices: Sense

Executive and Sense JIS B5.

6 Press Menu until you see the size you want, and then press Select.

Saved briefly appears. Config Menu appears again with Size Sensing on the second line.

7 Press Return. 8 Press Menu until you see Exit Config Menu, and then press Select.

Activating Menu Changes briefly appears, followed by Perform ing Self Test. The printer returns to the Ready message.

Size sensing and tray linking

If you want to link printer trays and have selected to load Executive or JIS B5 size paper, complete the steps beginning on page 48 of this topic to specify the size you want the printer to sense. Then, if you load JIS B5 in trays 1 through 3, for example, those trays are linked. If one tray runs out of JIS B5, the printer automatically selects JIS B5 from another one of these trays. See Linking trays for mo re information.

Disabling size sensing

To disable auto size sensing:

1 Turn the printer off. 2 Press and hold the Select and Return buttons, and then turn the printer on. 3 Release the buttons when Performing Self Test appears on the display.

When the printer self test completes, Config Menu appears.

4 Press Menu until you see Size Sensing, and then press Select.

Note: Only paper trays that support auto size sensing are displayed on the operator

panel.

5 Press Menu until you see Tray x Sensing, where x represents the number of the tray for which

you want to disable size sensing, and then press

Select.

Repeat for other trays, if necessary.

6 Press Menu until you see Off, and then press Select.

Saved briefly appears. Config Menu appears again with Size Sensing on the second line.

7 Press Return. 8 Press Menu until you see Exit Config Menu, and then press Select.

Activating Menu Changes briefly appears, followed by Perform ing Self Test. The printer returns to the Ready message.

Ordering supplies and maintenance items

Replacing maintenance items as needed helps you maintain top performance, optimize print quality, and avoid printing problems.

Ordering a fuser

When the 80 Fuser Maintenance or ITU/ Fuser Maint message appears on the display, you should order a new fuser. See Replacing the fuser for more information.

Ordering an image transfer unit and transfer roller

When the 83 ITU Maintenance or I TU/Fuser Maint message appears on the display, you should order a new image transfer unit and transfer roller . See Replace the image transfer unit and transfer

roller for more information.

Ordering a print cartridge

When the 88 <color> Toner Low message appears on the display, you should order a new print cartridge. You can continue to print after the 88 <color> Toner Low message appears for a few hundred pages until the print fades or no longer prints satisfactorily. See Replacing print cartridges for more information.

Aligning the image transfer unit

For best print quality, make sure you align the image transfer unit after replacement or if colors print too lightly.

To align the image transfer unit:

1 On the printer operator panel, press and hold Select and Return while turning the printer on. 2 When Performing Self Test appears, release the buttons. 3 When Config Menu appears, press Menu until you see ITU Alignment, and then press

Select.

A test page prints.

4 Look at the test page and select a number value for each of the twelve settings where the color

is most intense. Select a value in the range of -10 to +10 to the nearest .5 increment. For example, you may find for the Test A alignment that your color is most intense at the 4.5 value.

It is helpful to write all twelve alignment values in the lines provided on the test page before going on to step 5. You must select a value for all twelve settings.

5 When you see Test A Alignmen t, press Menu until you find the number value you want to

use, and then pr ess

Select. A Saved message briefly appears and then the next test alignment

displays.

6 After you have completed all twelve settings, Config Menu appears. Press Menu until you see

Exit Config Men u, and then press Select.

The printer returns to the Ready state.

Other maintenance and troub leshooting documents

Consult the following table to determine the name of the PDF file associated with a particular maintenance or troubleshooting task. You can then share the file with other printer users by copying it to a shared drive or to an intranet site.

If some maintenance and troubleshooting documents do not print, do the following:

1 Open the document you want to print in Adobe Acrobat. 2 Click the printer icon.

The Print dialog box appears.

3 Check the Print as image box. 4 Click OK.

Topic Document size File location

Clearing fuser jams 22.75” x 8.5” sheet

...\Acrobat\English\bjjamsref2_online.pdf

Clearing mailbox jams Clearing the paper path Replacing the fuser 11” x 17” sheet

...\Acrobat\English\fuserasm_online.pdf

Replacing print cartridges ...\Acrobat\English\printcart_online.pdf Replacing the toner waste

container

...\Acrobat\English\tonwaste2_online.pdf

Replace the image transfer unit and transfer roller

7.5” x 9” booklet ...\Acrobat\English\replace_online.pdf

Check the Fit to page box in Acrobat and print on Legal size paper.

Check the Fit to page box in Acrobat and print on Letter size paper.

Clearing image transfer unit jams

1 Turn the printer off. Open the front cover.

2 Remove all the print cartridges.

a Pull up slightly on the cartridge handhold. b Pull the cartridge straight out and use the handle to lift it off the guides. c Place the cartridges on a clean flat surface out of direct light.

Release the latches to open the multipurpose feeder all the way.

4 Remove the image transfer unit.

a Raise the lever to unlock the image transfer unit.

b Pull down on the handle.

c Slide the image transfer unit out and place it on a clean, flat surface.

WARNING: Do not touch the transfer belt. T ouching the belt will damage the image transfer unit.

Look inside the printer. Remove all torn paper or other jams.

6 Insert the image transfer unit back into the printer.

a Align the guides with the insertion grooves.

b Push the handle up using both hands, and gently slide the unit in.

c Lower the lever to lock the image transfer unit into place.

Return the multipurpose feeder to its working position. Reinstall all the print cartridges. For helping installing the print cartridges, refer to the printer

Setup Guide or Publications CD.

8 Close the printer door.

9 Turn the printer on. The printer returns to a Ready state.

Removing memory and option car ds

These instructions can help you remove memory or option cards. Use the following illustration to locate the connector for the card you want to remove.

Accessing the printer system board

1 Turn the printer off. 2 Unplug the printer power cord. 3 Disconnect all cables from the back of the printer. 4 Locate the access cover on the back of the printer.

Hard disk connector

Option card connector

Firmware card connector

Memory and flash memory card connectors

Loosen the four screws at the top of the access cover, but do not remove the screws completely.

6 Remove the four screws at the bottom of the cover. 7 Slide the cover down to remove it.

Removing memory cards

Complete the following steps to remove printer memory or flash memory cards.

WARNING: Printer memory and flash memory cards are easily damaged by static electricity.

Touch something metal on the printer before you touch a memory card.

1 Remove the system board access cover. See Accessing the printer system board. 2 Locate the memory card you want to remove. 3 Push open the latches on both ends of the connector away from the card. 4 Pull the card straight out of the connector.

5 Place the card in its original packaging, or wrap the card in paper and store it in a box. 6 Reinstall the system board access cover. See Reinstalling the system board access cover.

Removing an option card

Complete the following steps to remove an internal print server, Tri-Port Adapter, Infrared Adapter, Coax/Twinax Adapter, or USB/Parallel Interface Card.

WARNING: Option cards are easily damaged by static electricity . T ouch something metal on the

printer before you touch an option card.

1 Remove the system board access cover. See Accessing the printer system board. 2 Locate the option card. 3 Remove the screw that secures the card to the system board connector slot.

4 Gently pull the card out of the connector. 5 If you saved the metal plate that covers the connector slot and you do not plan to insert

another card, attach the plate:

a Slide the clip side of the plate in first, making sure the clip end covers the groove on the

system board.

b Use the screw to secure the other end of the metal plate to the system board.

6 Place the card in its original packaging, or wrap the card in paper and store it in a box. 7 Replace the system board access cover. See Reinstalling the system board access cover.

Removing a hard disk

Complete the following steps to remove a hard disk. If an option card has been installed, you must remove it before removing the firmware card. See Removing an option card.

WARNING: Hard disks are easily damaged by static electricity . Touch something metal on the

printer before you touch a disk.

1 Remove the system board access cover. See Accessing the printer system board. 2 Locate the hard disk.

Gently pull the three posts on the hard disk mounting plate out of the holes on the system board.

4 Gently pull the ribbon cable connector out of the connector on the system board. 5 Place the disk in its original packaging, or wrap the disk in paper and store it in a box. 6 Replace the system board access cover. See Reinstalling the system board access cover.

Removing a firmware card

Complete the following steps to remove a firmware card. If an option card has been installed, you must remove it before removing the firmware card. See Removing an option card.

WARNING: Optional firmware cards are easily damaged by static electricity. Touch something

metal on the printer before you touch an optional firmware card.

1 Remove the system board access cover. See Accessing the printer system board. 2 Grasp the firmware card gently and pull it straight out in one motion. Do not pull one side and

then the other.

3 Place the card in its original packaging, or wrap the card in paper and store it in a box. 4 Replace the system board access cover. See Reinstalling the system board access cover.

Reinstalling the system board access cover

1 Align the slots at the top of the access cover with the screws near the top of the printer. 2 Slide the cover up under the top cover lip as far as it will go, and then tighten the screws at the

top of the cover.

3 Insert and tighten the four screws to the bottom of the cover.

4 Reconnect all cables on the back of the printer. 5 Plug in the printer power cord. 6 Turn the printer on.

Restoring factory default settings

1 Make sure the printer is on and the Ready message appears. 2 Press Menu until you see Utilities Menu, and then press Select. 3 Press Menu until you see Factory Defaults, and then press Select. 4 When Restore appears, press Select. The message Restoring Factory Defaul ts

appears followed by the Ready message. When you select Restore:

– No other button actions are available on the operator panel while Restoring Factory

Defaults appears.

– All downloaded resources (fonts, macros, and symbol sets) in printer memory (RAM) are

deleted. (Resources residing in flash memory or on the optional hard disk are unaffected.)

– All menu settings are returned to the factory default values, except:

• The operator panel Display Language setting in the Setup Menu.

• All settings in the Parallel Menu, Serial Menu, Network Menu, Infrared Menu,

LocalTalk Menu, and USB Menu.

If you need more information about changing menu settings or selecting new user default settings, see

Changing menu settings.

Disabling the operator panel menus

A network administrator can lock the printer menus to keep others from changing default menu settings from the operator panel.

To disable the menus:

1 Turn the printer off. 2 Press and hold the Select and Return buttons, and then turn the printer on. 3 Release the buttons when Performing Self Test appears on the display.

When the printer self test completes, Config Menu appears.

4 Press Menu until you see Panel Menus, and then press Select. 5 Press Menu until you see Disable, and then press Select.

Saved briefly appears, followed by Disabling Menus. Config Menu appears again with Panel Menus on the second line.

6 Press Menu until you see Exit Config Menu, and then press Select.

Activating Menu Changes briefly appears, followed by Perform ing Self Test. The printer returns to the Ready message.

Note: Once this procedure is completed, if the

Menu button is pressed when the printer

displays the Ready status message, the message Menus Disabled appears. If the printer is holding a confidential job or held job (Reserve Print, Repeat Print, or Verify Print), you can still access these jobs through the Job Menu.

Enabling the menus

To enable the menus, repeat the steps in Disabling the operator panel menus. However, in

step 5 on page 65, select Enable instead of Disable. After you press

Select, Enabling Menus is

displayed.

Disabling Power Saver

Disabling Power Saver in the Setup Menu helps keep your printer ready to print without delays.

1 Press Menu until you see Setup Menu, and then press Select. 2 Press Menu until you see Power Saver, and then press Select. 3 Press Menu until you see Disabled, and then press Select.

If the Disabled value is not available, first change the Energy Conserve setting to Off in the Config Menu:

1 Turn the printer off. 2 Press and hold the Select and Return buttons, and then turn the printer on. 3 Release the buttons when Performing Self Test appears on the display.

When the printer self test is done, Config Menu is displayed.

4 Press Menu until you see Energy Conserve, and then press Select. 5 Press Menu until you see Off, and then press Select.

Energy Conserve SAVED briefly appears, and then Config Menu is displayed.

6 Press Menu until you see Exit Config Menu, and then press Select.

Activating Menu Changes briefly appears, followed by Perform ing Self Test. The printer returns to the Ready message.

Now you can select the Disabled value from the Power Saver menu item.

Note: You can also disable Power Saver by issuing a Printer Job Language (PJL)

command.

Changing menu settings

You can use the operator panel to change printer menu settings and customize your printer to meet your specific needs.

Note: Changes to specific print jobs made from a software application override the

settings made from the operator panel.

See the menu map for a list of the menus and their menu items. To select a new value:

1 Press Menu until you see the menu you need, and then press Select.

The menu opens and the first menu item in the menu appears on the second line of the display.

2 Press Menu until you see the menu item you need, and then press Select.

An asterisk (*) appears beside the current default setting for that menu item. A value can be:

– An On or Off setting. – A phrase or word that describes a setting. – A numerical value that you can increase or decrease.

When you press Select, an asterisk (*) appears beside the new value to indicate that it is now the default setting. The Saved message appears, then the previous list of menu items appears on the display.

Note: Some menu items have submenus. For e xample, if you select Paper Menu, and

then select the Paper T ype menu item, you must select another menu (such as T ray 1 Type) before the available values display.

3 Press Return to go back to previous menus or menu items and set new default settings. 4 Press Go to return to the Ready message if this is the last printer setting you want to change.

Note: User default settings remain in effect until you save new settings or restore the

factory defaults.

Printing a menu settings page

Print the menu settings page to review the printer settings and to verify that printer options are installed correctly.

Note: See Understanding the printer operator panel to identify the display and

operator panel buttons if you need help.

1 Make sure the printer is on and the Ready message appears. 2 Press Menu until you see Utilities Menu, and then press Select. 3 Press Menu until you see Print Menus, and then press Select to print the page.

The message Printing Menus is displayed.

Note: If any other message appears when you print this page, see Understanding

printer messages for m ore inf or matio n.

4 Verify that the options you installed are correctly listed under “Installed Features.”

If an option you installed is not listed, turn the printer off, unplug the power cord, and reinstall the option.

5 Verify the amount of memory installed is correctly listed under “Printer Information.” 6 Verify that the paper trays are configured for the sizes and types of paper you loaded.

Printing sample f onts

Your printer has resident fonts stored permanently its memory. Different fonts may be available in PCL and PostScript emulations.

To print samples of all the fonts currently available for your printer:

1 Make sure the printer is on and Ready appears on the display. 2 Press Menu until you see Utilities Menu, and then press Select. 3 Press Menu until you see Print Fonts, and then press Select. 4 Press Menu to display either PCL Fonts or PS Fonts.

– Select PCL Fonts to print a listing of the fonts available in PCL emulation. – Select PS Fonts to print a listing of the fonts available in PostScript 3 emulation.

5 Press Select.

The message Printing Font List remains on the display until all pages print. The printer returns to the Ready message after the font sample list prints.

Understanding printer messages

The printer operator panel displays messages describing the current state of the printer and indicates possible printer problems you must resolve. This topic provides a list of all printer messages, explains what they mean, and tells you how to clear the messages.

Click a letter or number at the bottom of the page to locate information about a message beginning with that character.

Activating Menu Changes <x> Alignment

Bin <x> Full Busy

Calibrating Tray <x> Cancelling Fax Cancelling Job Change <x> Change <x> Invalid Refill Check <device> Connection Clearing Job Accounting Stat

Ready

Close Door Close Finisher Door Close Tray X Door Copying

Defragmenting Delete All Jobs Deleting Jobs Disabling Menus Disk Corrupted. Reformat? Disk Recovery x/5 yyy%

Enabling Menus Engine Warming

Fax <x> Flushing Buffer Formatting Disk Formatting Disk yyy% Formatting Flash

G H

Held Jobs may be lost Held Jobs May Not Be Restored Hole Punch Waste Full

Incorrect Media Infrared <x> Insert Staple Cartridge

Insert Tray <x> Install <device> or Cancel Job Invalid Engine Code Invalid Network <x> Code Invalid Standard Network Code ITU/Fuser Maint

J K L

Load Manual Load <x> Plain Letter Load Staples Load Tray <x> LocalTalk <x>

Menus Disabled

Network Card Busy Network <x> Network <x>, <y> No DRAM Installed No Jobs Found. Retry? Not Ready

Ovrflow Bin Full

Parallel <x> Performing Self Test Power Saver

Printer Calibrating Print Jobs on Disk Printing Alignment Page Printing Directory List Printing Font List Printing Job Accounting Stat Printing Menu Settings Prog Engine Code Prog System Code Program Flash Programming Disk Programming Error P<x>

Queuing and Deleting Jobs Queuing Jobs

Ready Ready Hex Reattach <device> Remove Paper <specified bin> Resetting Active Bin Resetting Fuser Cnt Value Resetting the Printer Restore Held Jobs. Go/Stop? Restoring Factory Defaults Restoring Held Job xxx/yyy Restoring Held Jobs

Serial <x> Setup Required

Staples Low Std Bin Full Supplies

Tray <x> Empty Tray <x> Low Tray <x> Missing Tray <x> Not Calibrated <type> in <source>. Go?

USB <x>

V W

Waiting

X Y Z 0 1

100–199 Service <message> 1565 Emul Error Load Emul Option

2<xx> Paper Jam

30 ITU Missing 30 <color> Toner Cart Missing 31 Defective <x> Cartridge 32 Unsupported <color> Cartridge

33 Calibration Error <x> 34 Short Paper 35 Res Save Off De ficient Memory 37 Insufficient Collation Area 37 Insufficient Defrag Memory 37 Insufficient Memory 38 Memory Full 39 Complex Page

4<x> Unsupported Firmware Card

51 Defective Flash 52 Flash Full 53 Unformatted Flash 54 Network <x> Software Error 54 Par <x> ENA Connection Lost 54 Serial Option <x> Error 54 Standard Serial Error 54 Std Network Software Error 54 Std Par ENA Connection Lost 56 Parallel Port <x> Disabled 56 Serial Port <x> Disabled 56 Standard Serial Disabled 56 Standard USB Port Disabled 56 Std Parallel Port Disabled 56 USB Port <x> Disabled 58 Input Config Error 58 Too Many Disks Installed 58 Too Many Flash Options 59 Incompatible <device>

61 Defective Disk 62 Disk Full 63 Unformatted Disk 64 Disk Not Supported 64 Unsupported Disk Format

7 8

80 Fuser Maintenance 81 Engine Code CRC Failure 82 Waste Bottle Nearly Full 82 Waste Toner Bottle Full 82 Waste Toner Bottle Missing 83 ITU Maintenance 84 Oiler Nearly Exhausted 84 Replace Oiler 87 Fuser Missing 88 <color> Toner Low

900–999 Service <message>

Activating Menu Changes

What this message means:

The printer is activating changes made to the printer settings.

What you can do:

Wait for the message to clear.

See also:

Disabling the operator panel menus

<x> Alignment

What this message means:

An image transfer unit alignment procedure is in progress and the user is being prompted for a series of alignment values. The values range from A to L.

What you can do:

•

Enter the alignment value, and then press Select to continue to the next alignment value.

• Press Go or Return to cancel the alignment procedure.

See also:

Aligning the image transfer unit

Bin <x> Full

What this message means:

The specified bin is full.

What you can do:

Remove the stack of paper from the bin to clear the message. If you assigned the bin a name, the bin name is displayed instead of the bin number.

Busy

What this message means:

The printer is busy receiving, processing, or printing data.

What you can do:

•

Wait for the message to clear.

• Press Menu to open the Job Menu and cancel the current job.

Calibrating Tray <x>

What this message means:

A tray calibration procedure is in progress.

What you can do:

•

Wait for the message to clear.

See also:

Load <x> Plain Letter; Tray <x> Not Calibrated

Cancelling Fax

What this message means:

The printer is processing a request to cancel a fax job.

What you can do:

Wait for the message to clear.

Cancelling Job

What this message means:

The printer is processing a request to cancel the current print job.

What you can do:

Wait for the message to clear.

See also:

Canceling a print job

Change <x>

What this message means:

The printer is requesting that a different type of paper be loaded in one of the input sources.

What you can do:

Change the paper type in the specified source.

See also:

Loading the trays; Setup Guide

Change <x> Invalid Refill

What this message means:

The printer has detected a refilled Prebate cartridge.

What you can do:

Remove the indicated print cartridge and install a new one.

See also:

Replacing print cartridges

Check <device> Connection

What this message means:

The specified device is either not fully connected to the printer or is experiencing a hardware failure.

What you can do:

•

Reestablish communication by removing the specified device and reattaching it to the printer.

• Press Go to clear the message and continue printing.

• In the case of a hardware failure, turn the printer off and back on. If the error recurs, turn the

printer off, remove the specified device, and call for service.

Clearing Job Accounting Stat

What this message means:

The printer is deleting all job statistics stored on the hard disk.

What you can do:

Wait for the message to clear.

Close Door

What this message means:

The printer front cover is open.

What you can do:

•

Close the printer front cover to clear the message.

Close Finisher Door

What this message means:

The finisher top cover is open.

What you can do:

Close the finisher top cover to clear the message.

Close Tray X Door

What this message means:

The 2000-sheet drawer is open.

What you can do:

Close the 2000-sheet drawer to clear the message.

Copying

What this message means:

The printer is processing a copy job originating from an OptraImage™ scanner.

What you can do:

Wait for the message to clear.

Defragmenting

What this message means:

The printer is defragmenting the flash memory to reclaim storage space occupied by deleted resources.

What you can do:

Wait for the message to clear.

WARNING: Do not turn the printer off while this message is displayed.

Delete All Jobs

What this message means:

The printer is requesting confirmation to delete all held jobs.

What you can do:

•

Press Go to continue. The printer deletes all held jobs.

• Press Stop to cancel the operation.

Deleting Jobs

What this message means:

The printer is deleting one or more held jobs.

What you can do:

Wait for the message to clear.

Disabling Menus

What this message means:

The printer is responding to a request to disable the menus.

What you can do:

Wait for the message to clear.

Note: While the menus are disabled, you cannot change the printer settings from the

operator panel.

See also:

Disabling the operator panel menus

Disk Corrupted. Reformat?

What this message means:

The printer has attempted a disk recovery process and cannot repair the disk.

What you can do:

•

Press Go to reformat the disk and delete all files currently stored on the disk.

• Press Stop to clear the message without reformatting the disk. The printer may display Disk

Recovery and attempt to recover the disk.

See also:

Disk Recovery x/5 yyy%

What this message means:

The printer is attempting to recover the hard disk. Disk recovery takes place in five phases; the second line on the operator panel display shows the percent complete of the current phase.

What you can do:

Wait for the message to clear.

WARNING: Do not turn the printer off while this message is displayed.

Enabling Menus

What this message means:

The printer is responding to a request to make the menus available to all users.

What you can do:

Wait for the message to clear, then press Menu to view the menus from the operator panel.

See also:

Enabling the men us

Engine Warming

What this message means:

The printer is warming the fuser assembly to prepare for printing.

What you can do:

Wait for the message to clear.

Enter PIN: =___

What this message means:

The printer is waiting for you to enter your four-digit personal identification number (PIN).

What you can do:

Use the operator panel buttons to enter the PIN you identified in the driver when you sent the confidential job to the printer.

See also:

Holding a job in the printer

Fax <x>

What this message means:

The printer is processing an incomi ng fax.

What you can do:

Wait for the message to clear.

Flushing Buffer

What this message means:

The printer is flushing corrupted print data and discarding the current print job.

What you can do:

Wait for the message to clear.

Formatting Disk

What this message means:

The printer is formatting the hard disk.

What you can do:

Wait for the message to clear.

WARNING: Do not turn the printer off while this message is displayed.

Formatting Disk yyy%

What this message means:

The printer is formatting the hard disk. When formatting takes longer than usual, the second line of the display shows the percent complete.

What you can do:

Wait for the message to clear.

WARNING: Do not turn the printer off while this message is displayed.

Formatting Flash

What this message means:

The printer is formatting the flash memory.

What you can do:

Wait for the message to clear.

WARNING: Do not turn the printer off while this message is displayed.

Held Jobs may be lost

What this message means:

The printer memory is too full to continue processing print jobs.

What you can do:

•

Press Go to clear the message and continue printing. The printer frees memory by deleting the oldest held job and continues deleting held jobs until there is enough printer memory to process the job.

• Press Stop to clear the message without deleting any held jobs. The current job may not print

correctly.

• Press Menu to open the Job Menu and cancel the current job.

• To avoid this error in the future: – Delete fonts, macros, and other data stored in printer memory.

– Install more printer memory.

Note: The messages 37 Insufficien t Memory and Held Jobs ma y be los t

alternate on the display.

See also:

Holding a job in the printer; 37 Insufficient Memory

Held Jobs May Not Be Restored

What this message means:

The printer memory cannot restore Print and Hold jobs from the printer hard disk.

What you can do:

Press Go to clear the message. Some of the Print and Hold jobs stored on the disk will not be restored.

See also:

37 Insufficient Memory

Hole Punch Waste Full

What this message means:

The hole punch box in the finisher is full.

What you can do:

Empty the hole punch box.

Incorrect Media

What this message means:

The printer detects a media type mismatch feeding from the multipurpose feeder.

What you can do:

•

Replace the media in the multipurpose feeder with the requested media and press Go.

• Press Menu to access the Bus y/Waiting Menu group, and select one of the following

options:

– Cancel Job – Res et Pr i nter – Res et Active Bin

Infrared <x>

What this message means:

An infrared interface is the active communication link.

Insert Staple Cartridge

What this message means:

The staple cartridge in the finisher is missing or is installed incorrectly.

What you can do:

•

Correctly install the staple cartridge to clear the message.

• Press Go to ignore the message and continue printing without stapling.

Insert Tray <x>

What this message means:

The specified tray is either missing or not fully inserted into the printer.

What you can do:

Insert the specif ied tray completely into the pr inter.

See also:

Loading the trays

Install <device> or Cancel Job

What this message means:

The printer is requesting that a specified device be installed so it can print a job.

What you can do:

•

Turn the printer off, install the specified device, and restart the printer.

• Press Menu to open the Job Menu and cancel the current job.

Invalid Engine Code

What this message means:

The printer engine code has not been programmed or is not valid.

What you can do:

Call for service.

See also:

Calling for service

What this message means:

The code in an internal print server is not valid. The printer cannot receive and process jobs until valid code is programmed into the internal print server.

What you can do:

Download valid code to the printer internal print server.

Note: You can download network code while this message is displayed.

ITU/Fuser Maint

What this message means:

The counters that track wear on the image transfer unit and fuser have reached their limit.

What you can do:

Replace the image transfer unit and fuser.

See also:

Replacing the fuser; Replace the image transfer unit and transfer roller

Invalid Network <x> Code

Invalid Standard Network Code

Load Manual

What this message means:

A request for a manual feed job has been sent to the printer. The printer is ready for insertion of a single sheet into the manual feed slot.

What you can do:

•

Load a sheet of the paper specified in the second line of the display in the manual feed tray or multipurpose feeder.

• Press Select or Go to ignore the manual feed request and print on paper already installed in

one of the input sources. If the printer finds a tray that has paper of the correct type and size, it feeds paper from that tray. If the printer cannot find a tray with the correct paper type and size, it prints on whatever paper is installed in the default input source.

• Press Menu to open the Job Menu and cancel the current job.

See also:

Loading the multipurpose feeder

Load <x> Plain Letter

What this message means:

Someone has initiated a tray calibration procedure.

What you can do:

•

Load paper into <x> and press Go to continue the calibration process.

See also:

Calibrating Tray <x>; Tray <x> Not Calibrated

Load Staples

What this message means:

The printer is trying to staple a print job, but the stapler is empty.

What you can do:

•

Install a new staple cartridge in the stapler.

• Press Go to clear the message and continue printing without stapling.

• Press Menu to open the Job Menu and cancel the current job.

Load Tray <x>

What this message means:

The printer is trying to feed paper from a source it detects is empty.

What you can do:

•

Load paper of the size and type requested in the second line of the display in the specified tray. The printer automatically clears the message and continues printing the job.

• Press Menu to open the Job Menu and cancel the current job.

See also:

Loading the trays

LocalTalk <x>

What this message means:

A LocalTalk interface is the active communication link.

Menus Disabled

What this message means:

The printer menus are disabled. You cannot change the printer settings from the operator panel.

What you can do:

You can still open the Job Menu to cancel a job that is printing or to select a confidential job or a held job that you want to print. If you need access to the printer menus, contact your network administrator.

See also:

Disabling the operator panel menus

Network Card Busy

What this message means:

An internal print server (also called an internal network adapter or INA) is being reset.

What you can do:

Wait for the message to clear.

Network <x>

What this message means:

A network interface is the active communication link.

Network <x>, <y>

What this message means:

A network interface is the active communication link, where <x> represents the active communication link and <y> represents the channel.

No DRAM Installed

What this message means:

No DRAM is installed in the printer.

What you can do:

Turn the printer off, install DRAM and turn the printer back on.

No Jobs Found. Retry?

What this message means:

The four-digit personal identification number (PIN) you entered is not associated with any confidential print job.

What you can do:

•

Press Go to enter another PIN.

• Press Stop to clear the PIN entry prompt.

See also:

Holding a job in the printer

Not Ready

What this message means:

The printer is not ready to receive or process data. Someone pressed Stop to take the printer offline.

What you can do:

Press Go to make the printer ready to receive jobs.

Ovrflow Bin Full

What this message means:

The mailbox’s designated overflow bin is full.

What you can do:

Remove the stack of paper from the bin to clear the message.

Parallel <x>

What this message means:

A parallel interface is the active communication link.

Performing Self Test

What this message means:

The printer is running the series of start-up tests it performs after it is turned on.

What you can do:

Wait for the message to clear.

See also:

Aligning the image transfer unit

Power Saver

What this message means:

The printer is ready to receive and process data. It is reducing its electricity consumption while idle. If the printer remains inactive for the period of time specified in the Power Saver menu item (20 minutes is the factory default), the Power Saver message replaces the Ready message on the display.

What you can do:

•

Send a job to print.

• Press Go to quickly warm the printer to normal operating temperature and display the Ready

message.

Printer Calibrating

What this message means:

The printer is adjusting the color tables to correct variations caused by environmental conditions.

What you can do:

Wait for the message to clear.

See also:

Color Menu

Print Jobs on Disk

What this message means:

Jobs that were spooled to the hard disk before the printer was last turned off have not yet printed.

What you can do:

•

Press Go to print the jobs.

• Press Return or Stop to delete the jobs from the hard disk without printing them.

Printing Alignment Page

What this message means:

The printer is processing or printing a test page that shows alignment values.

What you can do:

Wait until the page has completed printing.

See also:

<x> Alignment

Printing Directory List

What this message means:

The printer is processing or printing a directory of all files stored in flash memory or on a hard disk.

What you can do:

Wait for the message to clear.

See also:

Print Directory

Printing Font List

What this message means:

The printer is processing or printing a list of all available fonts for the specified printer language.

What you can do:

Wait for the message to clear.

See also:

Print Fonts

Printing Job Accounting Stat

What this message means:

The printer is processing or printing all job accounting statistics stored on the hard disk.

What you can do:

Wait for the message to clear.

See also:

Job Acct Stat

Printing Menu Settings

What this message means:

The printer is processing or printing the menu settings page.

What you can do:

Wait for the message to clear.

See also:

Print Menus; Printing a menu settings page

Prog Engine Code

What this message means:

The printer is programming new code into the flash memory.

What you can do:

Wait for the message to clear.

WARNING: Do not turn the printer off while this message is displayed.

Prog System Code

What this message means:

The printer is programming new system code.

What you can do:

Wait for the message to clear and the printer to reset.

WARNING: Do not turn the printer off while this message is displayed.

Program Flash

What this message means:

The printer is storing resources, such as fonts or macros, in flash memory.

What you can do:

Wait for the message to clear.

WARNING: Do not turn the printer off while this message is displayed.

Programming Disk

What this message means:

The printer is storing resources, such as fonts or macros, on the hard disk.

What you can do:

Wait for the message to clear.

WARNING: Do not turn the printer off while this message is displayed.

Programming Error P<x>

What this message means:

An error occurred while the printer was programming code into memory.

What you can do:

Correct the problem specified on the second line of the display:

Queuing and Deleting Jobs

What this message means:

The printer is deleting one or more held jobs and sending one or more jobs to print.

What you can do:

Wait for the message to clear.

See also:

Printing and deleting held jobs

Queuing Jobs

What this message means:

The printer is sending one or more held jobs to print.

What you can do:

Wait for the message to clear.

See also:

Holding a job in the printer

P105 A network file was used to program a non-network printer, or a non-network file

was used to program a network printer.

P109 An update file was used to program the printer, but the information did not fit

within the space allocated in the Master Boot Record.

P112 An upddle.fls file was used to update the DLE code on a printer with a firmware

card installed, but the DLE was not found on the firmware card.

P200 No fir m ware card is installed.

Ready

What this message means:

The printer is ready to receive and process print jobs.

What you can do:

Send a job to print.

Ready Hex

What this message means:

The printer is in Hex Trace mode and is ready to receive and process print jobs.

What you can do:

•

Send a job to print. All data sent to the printer is printed in hexadecimal and character representation. Control strings are printed, not executed.

• Turn the printer off and then on to exit Hex Trace mode and return to Ready status.

Reattach <device>

What this message means:

The specified device is either not fully connected to the printer or is experiencing a hardware failure.

What you can do:

•

Reestablish communication by removing the specified device and reattaching it to the printer.

• Press Go to clear the message and continue printing without using the device.

• In the case of a hardware failure, turn the printer off and back on. If the error recurs, turn the

printer off, remove the specified device, and call for service.

See also:

Calling for service

Remove Paper <specified bin>

What this message means:

The specified output bin, or bins, is full.

What you can do:

Remove the stack of paper from the specified bin(s) to clear the message.

Resetting Active Bin

What this message means:

The printer is resetting to the active bin in a linked set of bins.

What you can do:

Wait for the message to clear.

Resetting Fuser Cnt Value

What this message means:

The printer is resetting the counter that tracks wear on the fuser.

What you can do:

Wait for the message to clear.

Resetting the Printer

What this message means:

The printer is resetting to the current default settings. Any active print jobs are cancelled.

What you can do:

Wait for the message to clear.

See also:

Changing menu settings

Restore Held Jobs. Go/Stop?

What this message means:

Someone reset the printer or turned it on, and the printer detects Print and Hold jobs stored on the hard disk.

What you can do:

•

Press Go. All Print and Hold jobs on the hard disk are restored to printer memory.

• Press Return or Stop. No Print and Hold jobs are restored to printer memory. The printer

returns to the Ready state.

See also:

Holding a job in the printer

Restoring Factory Defaults

What this message means:

The printer is restoring the factory default printer settings. When factory default settings are restored:

• All downloaded resources (fonts, macros, symbol sets) in the printer memory are deleted.

• All menu settings return to the factory default setting except: – The Display Language setting in the Setup Menu.

– All settings in the Parallel Menu, Serial Menu, Network Menu, Infrared Menu, LocalTalk

Menu, USB Menu, and Fax Menu.

What you can do:

Wait for the message to clear.

See also:

Restoring factory default settings

Restoring Held Job xxx/yyy

What this message means:

The printer is restoring held jobs from the hard disk.

Note: xxx represents the number of the job being restored.

yyy represents the total number of jobs to be restored.

What you can do:

•

Wait for the message to clear.

• Select the Abort Restore menu item in the Job Menu.

See also:

Holding a job in the printer

Restoring Held Jobs

What this message means:

The printer is restoring held jobs from the hard disk.

What you can do:

Wait for the message to clear.

See also:

Holding a job in the printer

Serial <x>

What this message means:

A serial interface is the active communication link.

IBM Infoprint Color 1220 User Reference

Specifications and Main Features

Frequently Asked Questions

User Manual