IBM Infoprint 6500-v1P, Infoprint 6500 Series, Infoprint 6500-v15, Infoprint 6500-v20, Infoprint 6500-v5P Maintenance Manual
...Page 1
Infoprint 6500 Line Matrix Printers
Models 6500-v05, -v5P, -v10, -v1P, -v15, and -v20
Maintenance Information Manual
Form No. G544-5978-00
Page 2
First Edition (July 2005)
This edition applies to the IBM Infoprint 6500 Line Matrix Printer.
The following paragraph does not apply to any other country where such provisions are inconsistent with local law:
INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY
OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or
implied warranties in certain transactions; therefore, this statement may not apply to you. Requests for IBM publications should
be made to your IBM representative or to the IBM branch office serving your locality. Publications are not stocked at the
address given below.
You may send your comments by facsimile to 1-800-524-1519, by E-mail to printpub@us.ibm.com, or by mail to:
IBM Printing Systems Division
Information Development
Department H7FE, Building 003G
P.O. Box 1900
Boulder, CO 80301-9191
USA
When you send information to IBM or IBM Printing Systems Division, you grant a nonexclusive right to use or distribute the
information in any way IBM or IBM Printing Systems Division believes appropriate without incurring any obligation to you.
Copyright International Business Machines Corporation, 2005. All rights reserved.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM
Corp.
Before using this information and the product it supports, read the information in “Notices” on page 10.
Note!
Visit our home page at: http://www.ibm.com/printers
Internet
Page 3
3
Table Of Contents
ENERGY STAR .......................................................................................................................................................... 10
Notices............................................................................................................................................................................... 10
Communication Statements ........................................................................................................................................ 12
European Union (EC) Electromagnetic Compatibility Directives............................................................................... 16
Electrical Safety .......................................................................................................................................................... 17
Lightning Safety .......................................................................................................................................................... 17
Safety And Notices...................................................................................................................................................... 17
Trademarks and Service Marks .................................................................................................................................. 19
Safety Inspection ............................................................................................................................................................... 21
Preparation..................................................................................................................................................................21
Prepare The Printer For Inspection............................................................................................................................. 21
Inspect Mechanical Parts ............................................................................................................................................22
Inspect Electrical Parts................................................................................................................................................ 23
Preface .............................................................................................................................................................................. 26
About This Manual ...................................................................................................................................................... 26
Printing Conventions In This Manual .......................................................................................................................... 27
Related Documents..................................................................................................................................................... 28
About The Printer............................................................................................................................................................... 29
The IBM Infoprint 6500 Printer Family............................................................................................................................... 29
How To Identify The Printer ........................................................................................................................................ 30
Printer Configuration Code.......................................................................................................................................... 31
Forms Handling........................................................................................................................................................... 32
Important Maintenance Notes ..................................................................................................................................... 33
Controls And Indicators ..................................................................................................................................................... 34
Electrical Controls: Figure 5 ........................................................................................................................................ 34
Mechanical Controls: Figure 6 .................................................................................................................................... 37
Page 4
Table of Contents
4
1 Diagnosing Problems..................................................................................................39
Introduction ........................................................................................................................................................................ 39
Troubleshooting At A Glance ... ......................................................................................................................................... 39
Start Of Call ....................................................................................................................................................................... 40
How To Troubleshoot ........................................................................................................................................................ 41
Troubleshooting Display Messages ................................................................................................................................... 42
Display Messages ....................................................................................................................................................... 42
Troubleshooting Other Symptoms ................................................................................................................................... 170
Communication Problems ......................................................................................................................................... 171
General Symptom List............................................................................................................................................... 176
2 Diagnostics ...............................................................................................................212
Contents .......................................................................................................................................................................... 212
Operator Print Tests ........................................................................................................................................................ 213
Selecting And Running Tests .................................................................................................................................... 215
Customer Engineer (CE) Tests........................................................................................................................................ 216
Boot Diagnostics Menu.................................................................................................................................................... 221
Hex Code Printout ........................................................................................................................................................... 224
Printer Information Menu ................................................................................................................................................. 226
Soft vs. Hard Reset.......................................................................................................................................................... 228
Soft Reset ................................................................................................................................................................. 228
Hard Reset (“Cycle Power”) ...................................................................................................................................... 228
Controller Board Status LEDs At Power Up .................................................................................................................... 229
Troubleshooting A New Installation ................................................................................................................................. 230
Printer Configuration ................................................................................................................................................. 230
Documentation .......................................................................................................................................................... 230
RibbonMinder**................................................................................................................................................................ 231
RibbonMinder Operation ........................................................................................................................................... 231
The Ribbon Log......................................................................................................................................................... 235
Downloading Microcode From IBM First.......................................................................................................................... 236
Clear NVRAM .................................................................................................................................................................. 237
Page 5
Table of Contents
5
Loading Flash Memory .................................................................................................................................................... 238
Loading Through The Serial Or Parallel Port ............................................................................................................ 239
Loading Through the Network Interface Card (NIC) ................................................................................................. 248
Reprogramming the Security Key.................................................................................................................................... 250
Shuttle Electrical Shorts Test........................................................................................................................................... 252
Hammer Bank Power Cable Shorts Test......................................................................................................................... 253
Cable Shorts Test............................................................................................................................................................ 254
Main Wire Harness Test Diagnostic ................................................................................................................................ 256
Power Supply Operational Check.................................................................................................................................... 258
3 Locations ..................................................................................................................262
Locations Of Components And Assemblies .................................................................................................................... 262
4 Circuit Diagrams, Circuit Boards, Cables, and Switches..........................................264
Contents .......................................................................................................................................................................... 264
5 Removals and Adjustments ......................................................................................311
About This Chapter..........................................................................................................................................................311
Tools And Materials .................................................................................................................................................. 311
Preparing The Printer For Maintenance.................................................................................................................... 313
Restoring The Printer To Operation .......................................................................................................................... 314
Removal And Replacement Procedures.......................................................................................................................... 315
List Of Procedures .................................................................................................................................................... 315
Belt, Paper Feed Timing ........................................................................................................................................... 317
Belt, Platen Open ...................................................................................................................................................... 318
Circuit Board: PSA3 Controller.................................................................................................................................. 319
Circuit Board: Power Supply ..................................................................................................................................... 321
Circuit Breaker .......................................................................................................................................................... 322
Connector Shells....................................................................................................................................................... 323
Cover Assembly, Hammer Bank / Ribbon Mask ....................................................................................................... 325
Cover Assembly, Shuttle ........................................................................................................................................... 326
Page 6
Table of Contents
6
Cover Assembly, Top, Pedestal Model ..................................................................................................................... 327
Dashpot..................................................................................................................................................................... 328
Ethernet Interface Assembly ..................................................................................................................................... 329
Fan Assembly, Cabinet Exhaust ............................................................................................................................... 330
Fan Assembly, Card Cage ........................................................................................................................................ 331
Fan Assembly, Hammer Bank .................................................................................................................................. 332
Hammer Spring Assembly ........................................................................................................................................ 333
IBM Coax/Twinax Expansion Board.......................................................................................................................... 337
Magnetic Pick-up (MPU) Assembly........................................................................................................................... 338
Memory Modules and Security Key .......................................................................................................................... 339
Motor Assembly, Paper Feed.................................................................................................................................... 342
Motor Assembly, Platen Open .................................................................................................................................. 344
Motor Assembly, Ribbon Drive.................................................................................................................................. 346
Operator Panel Assembly ......................................................................................................................................... 347
Paper Guide Assembly ............................................................................................................................................. 348
Paper Ironer .............................................................................................................................................................. 349
Platen ........................................................................................................................................................................ 350
Platen Stop Assembly ............................................................................................................................................... 354
Resistors, Terminating .............................................................................................................................................. 355
Ribbon Guide Assembly (L/R)................................................................................................................................... 357
RibbonMinder** Sensor............................................................................................................................................. 358
Shaft, Splined............................................................................................................................................................ 359
Shaft, Support ........................................................................................................................................................... 361
Shuttle Frame Assembly ........................................................................................................................................... 362
Spring, Extension, Hammer Bank ............................................................................................................................. 364
Switch Assembly, Paper Detector............................................................................................................................. 365
Switch Assembly, Platen Interlock ............................................................................................................................ 366
Tractor (L/R).............................................................................................................................................................. 367
Adjustment Procedures ................................................................................................................................................... 368
List Of Adjustments ................................................................................................................................................... 368
Belt, Paper Feed Timing, Adjustment (Figure 24)..................................................................................................... 369
Page 7
Table of Contents
7
Belt, Platen Open, Adjustment (Figure 25) ............................................................................................................... 371
Paper Scale Alignment (Figure 26) ........................................................................................................................... 373
Platen Gap Adjustment (Figure 27)........................................................................................................................... 374
Ribbon Guide Alignment (Figure 28)......................................................................................................................... 376
Adjusting The End Of Forms Distance...................................................................................................................... 378
Hammer Phasing Adjustment ................................................................................................................................... 381
Coil Temperature Adjustment ................................................................................................................................... 383
Dynamic Paper Tension Adjustment......................................................................................................................... 384
Tractor Belt Tension Adjustment............................................................................................................................... 387
Ethernet Initialization ................................................................................................................................................. 389
6 Parts Catalog ............................................................................................................390
Organization Of This Chapter .......................................................................................................................................... 390
Illustrated Parts Breakdown ............................................................................................................................................. 390
7 Preventive Maintenance ...........................................................................................431
Contents .......................................................................................................................................................................... 431
Cleaning The Printer........................................................................................................................................................ 432
Cleaning The Exterior ...................................................................................................................................................... 432
Cleaning The Interior ....................................................................................................................................................... 433
Cleaning The Shuttle Frame Assembly ........................................................................................................................... 434
Cleaning The Card Cage Fan Assembly ......................................................................................................................... 436
A Installing And Relocating The Printer .......................................................................437
Installing And Configuring The Infoprint 6500 Printer ...................................................................................................... 437
Relocating The Infoprint 6500 Printer.............................................................................................................................. 437
B Communication Adapters .........................................................................................438
Contents .......................................................................................................................................................................... 438
Ethernet Interface Assembly............................................................................................................................................ 439
Ethernet Troubleshooting Tips......................................................................................................................................... 439
IBM Coax/Twinax Expansion Board ................................................................................................................................ 444
Page 8
Table of Contents
8
C Power Cords And Adapters......................................................................................445
D ASCII Codes ............................................................................................................447
E SureStak** Power Stacker .......................................................................................451
Contents .......................................................................................................................................................................... 451
Introduction ...................................................................................................................................................................... 452
How To Operate The Power Stacker............................................................................................................................... 453
Stacker Problems ............................................................................................................................................................ 459
Removing The Power Stacker ......................................................................................................................................... 465
Installing The Power Stacker ........................................................................................................................................... 473
Replacing The Constant Force Spring............................................................................................................................. 485
Replacing The Timing Belts............................................................................................................................................. 487
Replacing The Roller Drive Shaft .................................................................................................................................... 491
Illustrated Parts Breakdown ............................................................................................................................................. 494
List of Illustrations ..................................................................................................................................................... 494
F Printer Specifications................................................................................................504
Contents .......................................................................................................................................................................... 504
Ribbon Specifications ...................................................................................................................................................... 505
Ordering Ribbons............................................................................................................................................................. 505
6500-v Models........................................................................................................................................................... 505
Paper Specifications ........................................................................................................................................................ 507
Labels........................................................................................................................................................................ 508
Printer Dimensions and Weight ....................................................................................................................................... 508
Environmental Characteristics ......................................................................................................................................... 509
Temperature.............................................................................................................................................................. 509
Relative Humidity ...................................................................................................................................................... 509
Noise Levels.............................................................................................................................................................. 509
Electrical Characteristics ................................................................................................................................................. 510
Interfaces......................................................................................................................................................................... 511
Page 9
Table of Contents
9
Cables.............................................................................................................................................................................. 511
Printing Rates .................................................................................................................................................................. 512
G Metric Conversion Tables ........................................................................................515
Length ....................................................................................................................................................................... 515
Torque and Force...................................................................................................................................................... 516
Mass and Density...................................................................................................................................................... 516
Temperature.............................................................................................................................................................. 517
Power ........................................................................................................................................................................ 517
H Torque Table............................................................................................................518
I Abbreviations .............................................................................................................520
Page 10
ENERGY STAR
10
E
NERGY STAR
The Environmental Protection Agency ENERGY STAR® Computers program is a partnership effort with manufacturers of data
processing equipment to promote the introduction of energy-efficient personal computers, monitors, printers, fax machines, and
copiers to help reduce air pollution and global warming caused by electricity generation.
IBM* Printing Systems Company participates in this program by introducing printers that reduce power consumption when they
are not being used. As an E
NERGY STAR
®
Partner, IBM Printing Systems Company has determined that this product meets the
E
NERGY STAR
®
guidelines for energy efficiency.
NOTE: The E
NERGY STAR
®
emblem does not represent EPA endorsement of any product or service.
Notices
This information was developed for products and services offered in the U.S.A.
IBM may not offer the products, services, or features discussed in this document in other countries. Consult your IBM
representative for information on the products and services currently available in your area. Any reference to an IBM product,
program, or service is not intended to state or imply that only that IBM product, program, or service may be used. Any
functionally equivalent product, program, or service that does not infringe any IBM intellectual property rights may be used
instead. However, it is the user’s responsibility to evaluate and verify the operation of any non-IBM product, program, or
service.
IBM may have patents or pending patent applications covering subject matter described in this document. The furnishing of this
document does not give you any license to these patents. You can send license inquires, in writing, to:
IBM Director of Licensing
IBM Corporation
North Castle Drive
Armonk, NY 10504-1785 U.S.A.
Page 11
ENERGY STAR
11
The following paragraph does not apply to the United Kingdom or any other country where such provisions are
inconsistent with local law:
INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY
OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow
disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to you.
This information could include technical inaccuracies or typographical errors. Changes are periodically made to the information
herein; these changes will be incorporated in new editions of the publication. IBM may make improvements and/or changes in
the product(s) described in this publication at any time without notice.
Any references in this information to non-IBM Web sites are provided for convenience only and do not in any manner serve as
an endorsement of those Web sites. The materials at those Web sites are not part of the materials for this IBM product and use
of those Web sites is at your own risk.
IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation
to you.
Any performance data contained herein was determined in a controlled environment. Therefore, the results obtained in other
operating environments may vary significantly. Some measurements may have been made on development-level systems and
there is no guarantee that these measurements will be the same on generally available systems. Furthermore, some
measurement may have been estimated through extrapolation. Actual results may vary. Users of this document should verify
the applicable data for their specific environment.
Information concerning non-IBM products was obtained from the suppliers of those products, their published announcements
or other publicly available sources. IBM has not tested those products and cannot confirm the accuracy of performance,
compatibility or any other claims related to non-IBM products. Questions on the capabilities of non-IBM products should be
addressed to the suppliers of those products.
This information contains examples of data and reports used in daily business operations. To illustrate them as completely as
possible, the examples include the names of individuals, companies, brands, and products. All of these names are fictitious and
any similarity to the names and addresses used by an actual business enterprise is entirely coincidental.
If you are viewing this information softcopy, the photographs and color illustrations may not appear.
For online versions of this book, we authorize you to:
• Copy, modify, and print the documentation contained on the media, for use within your enterprise, provided you reproduce
the copyright notice, all warning statements, and other required statements on each copy or partial copy.
Page 12
Communication Statements
12
• Transfer the original unaltered copy of the documentation when you transfer the related IBM product (which may be either
machines you own, or programs, if the program’s license terms permit a transfer). You must, at the same time, destroy all
other copies of the documentation.
You are responsible for payment of any taxes, including personal property taxes, resulting from this authorization.
Your failure to comply with the terms above terminates this authorization. Upon termination, you must destroy your machine
readable documentation.
Communication Statements
Federal Communications Commission (FCC) Statement
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated
in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio communications. Operation of this equipment
in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at
his own expense.
Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. IBM is not
responsible for any radio or television interference caused by using other than recommended cables and connectors or by
unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the user’s
authority to operate the equipment.
This device complies with Part 15 of the FCC Fules. Operation is subject to the following two conditions: (1) this device may not
cause harmful interference, and (2) this device must accept any interference received, including interference that may cause
undesired operation.
European Union (EU) Conformity Statement
IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended
modification of the product, including the fitting of non-IBM option cards.
Hereby, IBM declares that this product is in complicance with the essential requirements and other relevent
provisions of Directive 1999/5/EC.
Page 13
Communication Statements
13
This product has been tested and found to comply with the limits for Class A Information Technology Equipment according to
European standard EN 55022. The limits for Class A equipment were derived for commercial and industrial environments to
provide reasonable protection against interference with licensed communication devices.
Properly shielded and grounded cables and connectors must be used in order to reduce the potential for causing interference
to radio and TV communications and to other electrical or electronic equipment. Such cables and connectors are available from
IBM authorized dealers. IBM cannot accept responsibility for any interference caused by using other than recommended cables
and connectors.
Industry Canada Compliance Statement
This Class A digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe A conform á la norme NMB-003 du Canada.
Statement of CISPR 22 Edition 2 Compliance
Attention: This is a Class A Product. In a domestic environment this product may cause radio interference in which case the
user may be required to take adequate measures.
Japanese VCCI Class A
This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may
be required to take adequate measures.
WARNING
Page 14
Communication Statements
14
Japanese JEITA Statement
Taiwan
Warning: This is a Class A product. In a domestic environment this product may cause radio interference in which case the
user will be required to take adequate measures.
Australia/New Zealand
Attention: This is a Class A Product. In a domestic enviroment this product may cause radio interference in which case the
user may be required to take adequate measures.
Page 15
Communication Statements
15
Korea
China
Declaration: This is a Case A Product. In a domestic environment this product may cause radio interference in which case the
user may be required to take practical actions.
German Conformity Statement
Handbuchtexte: FCC class A entspricht: EMVG Klasse A
Text für alle in Deutschland vertriebenen EN 55022 Klasse A Geräte:
Zulassungsbescheinigung laut dem Deutschen Gesetz über die elektromagnetische Verträglichket von Geräten (EMVG) vom
18. September 1998 (bzw. der EMC EG Richtlinie 89/336):
Dieses Gerät ist berechtigt in Übereinstimmung mit dem deutschen das EG-Konformitätszeichen - CE - zu führen.
Verantwortlich für die Konformitätserklärung nach Paragraph 5 des EMVG ist die IBM Deutschland Informationssysteme
GmbH, 70548 Stuttgart.
Page 16
European Union (EC) Electromagnetic Compatibility Directives
16
Informationen in Hinsicht EMVG Paragraph 3 Abs. (2) 2:
Das Gerät erfüllt die Schutzanforderungen nach EN 55022 Klasse A und EN 50024.
EN 55022 Klasse A Gerdte müssen mit folgendem Warnhinweis versehen werden: Warnung: dies ist eine Einrichtung der
Klasse A. Diese Einrichtung kann im Wohnbereich Funkstörungen öerursachen; in diesem Fall kann vom Betreiber verlangt
werden, angemessene Maßnahmen durchzuführen und dafür aufzukommen.
EN 55024 Hinweis:
Wird dieses Gerät in einer industriellen Umgebung betrieben (wie in EN 55024 festgelegt), dann kann es dabei eventuell
gestört werden. In solch einem Fall ist der Abstand bzw. die Abschirmung zu der industriellen Störquelle zu öergrvßern.
Anmerkung:
Um die Einhaltung des EMVG sicherzustellen sind die Geräte, wie in den Handbüchern angegeben, zu installieren und zu
betreiben.
European Union (EC) Electromagnetic Compatibility Directives
This product conforms to the protection requirements of EC Council Directive 89/336/EEC on the approximation of the laws of
the Member States relating to electromagnetic compatibility. IBM cannot accept responsibility for any failure to satisfy the
protection requirements resulting from a non-recommended modification of the product, including the fitting of non-IBM option
cards.
Dieses Gerät ist berechtigt in Übereinstimmung mit dem deutschen EMVG vom 9.Nov.92 das EG-Konformitätszeichen zu
furhren.
Properly shielded and grounded cables and connectors must be used to reduce the potential for causing interference to radio
and TV communication and to other electrical or electronic equipment. IBM cannot be responsible for any interference caused
by using other than recommended cables and connectors.
This product has been tested and found to comply with limits for Class A Information Technology Equipment according to
CISPR 22/European Standard EN 55022. The limits for Class A equipment were derived for commercial and industrial
environments to provide reasonable protection against interference with licensed communication equipment.
Warning: This is a Class A product. In a domestic environment this product may cause radio interference in which case the user
may be required to take adequate measures.
Dieses Gerät erfüllt die Bedingungen der EN 55022 Klasse A. Für diese Klasse von Geräten gilt folgende Bestimmung nach
dem EMVG:
Geräte dürfen an Orten, für die sie nicht ausreichend entstört sind, nur mit besonderer Genehmigung des Bundesminesters für
Post und Telekommunikation oder des Bundesamtes für Post und Telekommunikation betrieben werden. Die Genehmigung
wird erteilt, wenn keine elektromagnetischen Störungen zu erwarten sind.
Page 17
Electrical Safety
17
(Auszug aus dem EMVG vom 9.Nov.92, Para.3, Abs.4)
Hinweis: Dieses Genehmigungsverfahren ist von der Deutschen Bundespost noch nicht veröffentlict worden.
Electrical Safety
The printers are inspected and listed by recognized national testing laboratories: Underwriters Laboratories, Inc. (UL**) in the
U.S.A., Canadian Standards Association (CSA**) in Canada, and TUV Rheinland. Listing of a product by a national testing
laboratory indicates that the product is designed and manufactured in accordance with national requirements intended to
minimize safety hazards. Remember, however, that this product operates under conditions of high electrical potentials and heat
generation, both of which are functionally necessary.
Lightning Safety
To avoid personal risk, do not install or reconfigure a communication port or a teleport during a lightning storm.
Safety And Notices
For your safety and to protect valuable equipment, always read and comply with all information highlighted under notes and
notices:
<#> This symbol indicates the presence of a hazard that could cause death or serious injury. Danger and
Caution notices are numbered to help you find the translated versions in the
IBM 6500 Safety Notices
booklet.
<#> This symbol indicates the presence of a hazard that could cause moderate or minor injury.
<#> This symbol indicates a heavy assembly that requires two or more persons to lift or hold.
DANGER
CAUTION
CAUTION
Page 18
Safety And Notices
18
ATTENTION
Attention indicates the possibility of damage to a device, program, system, or data.
IMPORTANT
Important indicates information vital to proper operation of the printer.
NOTE: A note gives you helpful information and tips about printer operation and maintenance.
<#> This symbol indicates a part or assembly that is hot enough to burn you.
<#> This symbol indicates a part or assembly that is sharp enough to cut you.
CAUTION
CAUTION
Page 19
Trademarks and Service Marks
19
Trademarks and Service Marks
The following terms are trademarks of IBM Corporation in the United States or other countries or both, and are designated by
one asterisk ( * ) in this manual:
AS/400
IBM
Infoprint
Intelligent Printer Data Stream
IPDS
PC-DOS
RISC System/6000
SCS
Token-Ring
The following terms are trademarks of other companies, and are designated by two asterisks ( ** ) in this manual:
Acrobat Adobe Systems Incorporated
Adobe Adobe Systems Incorporated
Auto Label Mapping Printronix, Inc.
Centronics Genicom Corporation
Code V Quality Micro Systems
CSA Canadian Standards Association
Dataproducts Dataproducts Corporation
ECOS ECOS Electronics Corp., Inc., Oak Park, Ill.
EIA Electronic Industries Association
Energy Star United States Environmental Protection Agency
Fluke John Fluke Manufacturing Co., Inc.
IEEE Institute of Electrical and Electronics Engineers, Inc.
IGP Printronix, Inc.
Page 20
Trademarks and Service Marks
20
LinePrinter Plus, LP+ Printronix, Inc.
MS-DOS Microsoft Corporation
MTOS Industrial Programming, Inc.
PGL Printronix, Inc.
PKZIP PKWARE, Inc.
Printronix Printronix, Inc.
PSA3 Printronix, Inc.
QMS Quality Micro Systems, Inc.
RibbonMinder Printronix, Inc.
SureStak Printronix, Inc.
Torx Camcar/Textron Inc.
UL Underwriter’s Laboratories, Inc.
Windows 3.1x, 95, 98, Me, NT, 2000, and XP Microsoft Corporation
Page 21
Preparation
21
Safety Inspection
Safety devices to protect customers, operators, and service personnel from injury are installed in all IBM printers. Use this
inspection guide as an aid in identifying possible unsafe conditions in an Infoprint* 6500 printer.
Do the inspection steps outlined in this section before the normal inspection for Maintenance Agreement Qualification, or any
time you are instructed to make a safety inspection.
If you find any unsafe conditions, determine the severity of the hazard and whether or not you can continue the inspection
without first correcting the problem.
IMPORTANT
The correction of any unsafe condition is the customer’s responsibility.
Preparation
You must have completed the "CE Basic Electricity" training course (self-study course number BOPS08XS or current level) to
do this Safety Inspection.
Have the following items available:
•
Electrical Safety for IBM Customer Engineers
, Order No. S229-8124.
• A Fluke** meter (P/N 8496278) or similar device for measuring electrical resistance and voltage.
• An ECOS** Electrical Safety Tester (P/N 6339695) in the United States or a similar safety tester in other countries.
For each safety check on the following pages, do the steps in the order presented. Do not omit any steps.
Prepare The Printer For Inspection
To prepare the printer for a safety inspection, read the safety notices below, then do all the steps that follow.
<3> Hazardous voltages are present in the printer with the power cord connected to the power source. Switch
off printer power and unplug the printer power cord before proceeding.
<4> Do not connect or disconnect any communication port, teleport, attachment connector, or power cord
during an electrical storm.
<5> Power off the printer and disconnect the power cord
before
connecting or disconnecting a
communication port, teleport, or attachment cable connector.
DANGER
Page 22
Inspect Mechanical Parts
22
1. Have the operator take the printer off-line.
2. Power off the printer.
3. Unplug the printer power cord from the customer’s power outlet.
Inspect Mechanical Parts
Top Cover And Cabinet Doors
1. Inspect the top cover:
a. Open the top cover. On cabinet models, make sure the dashpot holds the cover up in the open position.
b. Make sure the window is not cracked or broken.
c. Make sure the seal around the top cover is not cracked or broken.
d. Make sure there are no exposed sharp edges.
e. Make sure the wireform paper guide assembly is undamaged.
f. Make sure the electrostatic discharge (ESD) fingers are not loose or damaged. Make sure they touch the contact strips
on the frame when the cover is closed.
g. Close the top cover. Make sure the operator panel is centered in the opening of the cover.
2. On cabinet models, inspect the front and rear cabinet doors:
a. Make sure the seals and magnetic strips are not loose or damaged.
b. Make sure the restraining cable is attached and unbroken.
c. Make sure there are no exposed sharp edges.
d. Open the rear cabinet door and inspect the lower rear paper path for the following:
Make sure the paper stacker tray assembly or optional power stacker is in place and undamaged.
Print Mechanism
1. Open the printer top cover.
2. Make sure the shuttle cover is correctly installed and undamaged. (See page 326.)
3. Make sure the paper guide assembly is correctly installed and undamaged. (See page 348.)
Page 23
Inspect Electrical Parts
23
Inspect Electrical Parts
Safety Ground Path
1. Make sure the printer power cord is unplugged.
2. Cabinet Model: Remove the paper guide assembly (page 348).
Pedestal Model: Remove the top cover assembly (page 327).
3. Make sure the ground cable from the circuit breaker power leads is undamaged and firmly attached to the ground lug on
the wall of the card cage, as shown in Figure 1.
NOTE: Ground paths for the printer are summarized in and Figure 2.
Figure 1. This figure is a detail drawing showing the ground lug for the circuit breaker of cabinet models.
4. Set a Fluke meter (P/N 8496278) or similar device to the lowest resistance scale. Measure the resistance between the
power cable ground pin and the printer frame: safety ground circuits should measure 0.1 Ohm or less.
5. Cabinet Model: Install the paper guide assembly (page 348).
Pedestal Model: Install the top cover assembly (page 327).
Ground Lug
NOTE: The card cage fan
and power supply board are
removed here for clarity.
Ground Cable
(To Power
Supply J1)
IEC 320 AC Power
Connector (J301)
Circuit
Breaker
Page 24
Inspect Electrical Parts
24
Figure 2. This figure shows the ground path diagram for the Infoprint 6500 printer.
AC Power
On/Off Switch
+5V Remote
+5V
+48V
+5V
+5V
+48V
+48V
+24V
+48V
+8.5
+48V
+8.5V
+5V
+5V
+48V
+48V
+5V
Primary
Earth
Ground
P101
1
2
3
4
5
6
7
8
9
10
11
12
N AC FAIL
N STBY
+5V
+5V
+5V RET / LOGIC GND
+5V RET / LOGIC GND
+5V RET / LOGIC GND
+5V RET / LOGIC GND
+8.5V
+8.5V
+48V
+48V
PSA3 Controller
+8.5V
HBL =
RibbonMinder
Sensor
Page 25
Inspect Electrical Parts
25
Customer Power Source Service Check
Use an ECOS Electrical Safety Tester (P/N 6339695) in the United States or a similar safety tester in other countries.
NOTE: The ECOS tester will trip ground fault detector protected outlets. This is a good test of the ground fault detector. Reset
the outlet as needed.
Plug the ECOS meter into the customer’s outlet. Follow the instructions supplied with the meter to test for the following:
• Wiring errors
• Low voltage
• Neutral to ground short
• Ground path impedance
• Neutral impedance
NOTE: The customer is responsible for correcting problems with the power source.
Each branch circuit must be grounded for safety and correct operation of the printer. This ground must be connected either to
the electrical service ground or to a suitable building ground. The printer power cable has a green or green/yellow insulated
grounding conductor. This is a ground line,
not
a neutral line.
Power Cable
1. Make sure the power cable is not damaged.
2. Make sure the power plug is the correct type.
Power On / Off Verification
1. Make sure all covers are installed.
2. Plug the power cable into the customer’s power outlet.
3. Power on the printer and watch the LCD.
4. Verify that the power-on diagnostic tests and initialization routines are successful.
5. After successful initialization, the printer should cycle automatically to either the READY or NOT READY mode, depending
on which power on state was selected when the printer was configured.
6. Power off the printer. Verify that the LCD goes completely blank and all fans stop.
Page 26
About This Manual
26
Print Interlock Service Check
1. Power on the printer.
2. Open the printer top cover.
3. Open the forms thickness lever. The LCD should display “057 CLOSE PLATEN.”
4. Close the forms thickness lever. The fault message should clear.
Preface
This publication explains how to maintain and repair IBM Infoprint 6500 line matrix printers.
THIS MANUAL IS INTENDED FOR USE BY TRAINED SERVICE PERSONNEL ONLY.
About This Manual
This is a field service maintenance manual for IBM Infoprint 6500 line matrix printers. Refer to the Table of Contents or the
Index to locate the maintenance information you need.
How To Replace Parts
1. Go to Removals and Adjustments on page 311.
2. Find the removal procedure for the part you want to replace.
3. Read the entire procedure
before
you do the procedure. This is important for two reasons:
• Notes and notices provide important information. (Notices are defined on page 17.)
• There are different models in the Infoprint 6500 family; procedures and parts can differ depending on the model.
4. Gather the tools you will need.
5. Do the procedure.
Page 27
Printing Conventions In This Manual
27
How To Order Parts
Go to the Parts Catalog on page 390, which contains drawings of all printer assemblies. Locate the part you need. Following
each illustration is a list of the parts shown and their part numbers.
When locating parts, note the following:
• If a part number is listed you can order that part or assembly. If a component is part of a field kit, order the kit.
• Parts marked “Ref” (reference) are not spared or are part of another assembly.
• Part numbers are not listed for common fasteners.
• Look for the following features in the illustrations:
Printing Conventions In This Manual
Operator panel keys and LCD messages are set off from regular text in this manual:
• Operator panel keys and indicators are printed boldface and UPPERCASE.
Example: Press the CANCEL key, then press the START key.
• Liquid Crystal Dislay (LCD) messages are printed in capital letters inside quotation marks ( “ ” ).
Example: Press the STOP key. “NOT READY” appears on the LCD.
• Key combinations are denoted by the + (plus) symbol.
Example: Press SCROLL ↑ + SCROLL ↓
means
Press the SCROLL ↑ key and the SCROLL ↓ key at the same time.
90
85
80
87
This bracket indicates that item
90 is a kit containing parts 80,
85, and 87.
A
A
This kind of arrow points to an
area that is ...
Enlarged where you see
the larger letter.
Page 28
Related Documents
28
Related Documents
This manual does not explain how to configure and operate the printer, or how to program application software for operation
with the printer. That information is in the following manuals:
Manual Form Number
IBM Infoprint 6500 Line Matrix Printer: User’s Manual, English S544-5957
IBM Infoprint 6500 Line Matrix Printer: Quick Start Guide, English S544-5968
IBM Infoprint 6500Line Matrix Printer: ANSI Programmer’s Reference G544-5983
IBM Infoprint 6500Line Matrix Printer: ASCII Programmer’s Reference G544-5979
IBM Infoprint 6500Line Matrix Printer: CTA Programmer’s Reference G544-5982
IBM Infoprint 6500Line Matrix Printer: IPDS Programmer’s Reference S544-5984
IBM Infoprint 6500Line Matrix Printer: Code V Programmer’s Reference Manual G544-5981
IBM Infoprint 6500Line Matrix Printer: IGP Programmer’s Reference Manual G544-5980
IBM Infoprint 6500Line Matrix Printer: Ethernet Interface User’s Manual G550-0440
IBM Infoprint 6500 Line Matrix Printer: Warranty Manual, Non-Americas G550-0424
IBM Infoprint 6500 Line Matrix Printer: Safety Manual, Worldwide G550-0418
IBM Infoprint 6500 Line Matrix Printer: Softcopy SOLW and User Documentation, Worldwide GK3T-9926
Printing Systems SOLW Customer Notice, Worldwide G550-0423
Page 29
Related Documents
29
About The Printer
The entire system architecture of an IBM Infoprint 6500 line matrix printer is contained on a single controller board. The use of
permanent SDRAM, replaceable flash memory, and PCI expansion slots on the controller board permits rapid access to stored
printer emulations and fast processing of print data. A variable-speed shuttle and precise paper control enable the printer to
print a wide variety of high-volume jobs with minimum maintenance and maximum reliability.
IGP** and Code V** Printronix** emulations
are simple but versatile graphics programming languages that load into flash
memory. These printers are therefore excellent bar code and graphics printers.
Although technologically advanced, an Infoprint 6500 printer is easy to use. The operator can select every printer function at
the operator panel or by sending printer control codes in the data stream from the host computer.
The IBM Infoprint 6500 Printer Family
The Infoprint 6500 line matrix printer family consists of pedestal mount and floor cabinet models that print at the speeds shown
in Table 1 on page 30. The print speeds listed in Table 1 are the maximum attainable under controlled test conditions. The print
speed of real print jobs is determined by the interaction of many variables and is rarely a single, unchanging speed.
Infoprint 6500 printers have quiet and efficient black cabinets and pedestals, a new operator panel, and feature the PSA3**
controller board. The PSA3 controller board has faster memory, streamlined architecture, and two PCI expansion slots.
NOTE: Infoprint 6500 printers have a redesigned card cage and input/output ports, making the PSA3 controller board and
associated electronic components incompatible with IBM 6400-i or 6400 printers.
IMPORTANT
When replacing components, be careful to order the correct spares for the model you are servicing.
Page 30
How To Identify The Printer
30
How To Identify The Printer
The model number of the printer indicates the printer family, rated maximum print speed, and type of enclosure. (See Figure 3.)
Figure 3. This figure shows how to interpret printer model numbers.
Table 1. The Infoprint 6500 Printer Family
Model Number
Print Speed of
Draft Mode Text
Enclosure Hammer Bank
6500-v05 500 LPM * Floor Cabinet 28 Hammers
6500-v5P 500 LPM Pedestal 28 Hammers
6500-v10 1000 LPM Floor Cabinet 60 Hammers
6500-v1P 1000 LPM Pedestal 60 Hammers
6500-v15 1500 LPM Floor Cabinet 102 Hammers
6500-v20 2000 LPM Floor Cabinet 126 Hammers
* Lines Per Minute
Infoprint 6500 Printer Family
6500-v5P
Housing Code:
P = Pedestal Model
0 or 5 = Cabinet Model
Speed Rating:
v05 = 500 LPM
v5P = 500 LPM
v10 = 1000 LPM
v1P = 1000 LPM
v15 = 1500 LPM
v20 = 2000 LPM
Page 31
Printer Configuration Code
31
Printer Configuration Code
Every Infoprint printer has a configuration code which specifies the type of cabinet, the controller board revision level, the V8
ASIC revision level, and the MECA ASIC revision level. The configuration is included in the configuration printout. Figure 4
shows how to interpret the printer’s configuration code.
Figure 4. This figure show how to interpret the printer’s configuration code.
FH05AF
Cabinet Type:
F = Floor Cabinet
P = Pedestal Model
Controller Board Revision Level.
H = Hurricane board
V8 ASIC Revision Level
MECA ASIC
Revision Level
Page 32
Forms Handling
32
Forms Handling
Pedestal models provide access to printed forms either from the tear-at-perforation edge on the top cover or the cover is
adjusted so the forms exit from the rear of the printer. Pedestal models also have a wireform paper tray attached to the front of
the pedestal and a wireform catch basket attached to the rear of the pedestal.
Cabinet models can be equipped with three types of paper stacking device. The simplest is a fixed paper fence used in
combination with the paper guide chains that come on all cabinet models. The paper fence is a wireform divider that separates
the source paper stack from the printed output stack. For improved performance at higher throughputs, the guide chains are
used with a moveable fence called the “passive stacker,” which can be adjusted to match the form’s length. For more
demanding applications, an optional power stacker is available for the 1500 and 2000 lpm cabinet models. This information is
summarized in Table 2. For more information about the power stacker, refer to Appendix E on page 451.
Table 2. The Paper Stackers on Cabinet Models
Printer Type
Fixed Paper
Fence and
Passive Paper
Stacker
Power Paper
Stacker
6500-v05 Standard Not
Available
6500-v10 Standard Not
Available
6500-v15 Standard Option
6500-v20 Standard Option
Page 33
Important Maintenance Notes
33
Important Maintenance Notes
To ensure the best performance of the printer, remember these important maintenance principles when you service it:
ATTENTION
Failure to observe these guidelines can result in damage to the equipment.
• Do not adjust the platen gap unless the original shuttle frame assembly or platen has been replaced with a new or rebuilt
unit, or unless you are instructed to do so in a troubleshooting procedure.
• Never bend or “tweak” hammer springs.
• Always handle the hammer springs by the thick mounting base. The hammer springs are precisely aligned and the hammer
tips are delicate.
• Never close the forms thickness lever too tightly. This can lead to smearing, degraded print quality, paper jams, and
damage to the platen and shuttle assembly.
Page 34
Electrical Controls: Figure 5
34
Controls And Indicators
Electrical Controls: Figure 5
Key or Indicator Function
MENU If the printer is in NOT READY mode, this key puts the printer into PROGRAM mode. If the
configuration menus are locked, the LCD indicates the operator panel is locked.
CONFIG Prints the current configuration.
RETURN Returns to the next higher level of a configuration menu.
MICRO ↑ In NOT READY mode, moves the paper upward 1/72 inch (“micro-step” function).
MICRO ↓ In NOT READY mode, moves the paper downward 1/72 inch (“micro-step” function).
SCROLL ↑ In PROGRAM mode, moves to the next menu (“Scroll” function).
SCROLL ↓ In PROGRAM mode, moves to the previous menu (“Scroll” function).
ENTER Selects the option displayed on the LCD. This action either sets a value, moves to the next lower
level of configuration, or starts a self-test.
LINE FEED Moves paper up one line, as determined by current line spacing.
VIEW Press to move the current print position up to the tractor area for viewing. Press again to return
paper to original print position.
FORM FEED Advances paper to next Top-Of-Form, as defined by the current page length.
SET TOP
OF FORM
Sets Top-Of-Form and moves paper downward from the tractor alignment notches to the print
position.
CANCEL Cancels a print job.
EJECT Moves paper for viewing or tear-off. This key is configurable: refer to the
User’s Manual.
STOP Puts the printer in NOT READY mode. This key also stops a Printer Test, and restores after an
eject.
Page 35
Electrical Controls: Figure 5
35
START Puts the printer in READY mode. This key also clears fault conditions, exits PROGRAM mode
menus, moves paper back to the print position after VIEW is pressed, and restores the print
position after a form is ejected.
STOP + ENTER Soft reset: loads the power on configuration into memory. The printer must be in NOT READY
mode to do a soft reset.
RETURN + ENTER Toggles the lock on the configuration menus.
Status Lamp Lit when the printer is in READY mode and the printer is ready to process data. Off when the
printer is in NOT READY mode. Flashes when an error occurs.
LCD The LCD (Liquid Crystal Display) displays printer status messages.
Power Switch Applies AC power to the printer: (1 = on, 0 = off.) This switch is also a circuit breaker.
Key or Indicator Function
Page 36
Electrical Controls: Figure 5
36
Figure 5. This figure shows the locations of the electrical controls on floor cabinet and pedestal model printers.
B
A
A
LCD
Power Switch
(Off) (On)
Rotated 180 Degrees
A
B
Status Lamp
B
Page 37
Mechanical Controls: Figure 6
37
Mechanical Controls: Figure 6
Control or Indicator Function
Paper Supports Help prevent paper jams by supporting the paper between the tractors. The supports are
positioned manually by sliding them along the tractor shafts.
Forms Thickness Lever Sets the platen for paper and forms of different thicknesses. This lever must be fully opened
(raised) to load or unload paper.
Forms Thickness
Pointer and Scale
Indicates relative thickness of forms and paper. Set this lever at A for thin (single-part) forms, B
for thicker forms, and so on.
Forms Thickness Lever
and Platen Stop
The forms thickness lever closes the platen to the relative thickness of the paper. The platen stop
returns the platen to the lever adjustment set by the user.
Tractors (2) Hold and feed paper. Used to set side margin and position paper horizontally.
Tractor Locks (2) Lock tractors in position.
Vertical Position Knob Used to set top of form or first line to be printed. Rotating this knob moves paper vertically. Works
when forms thickness lever is open.
Ribbon Loading Path
Diagram
Instructions showing how to load the ribbon correctly.
Paper Scale A horizontal scale graduated in tenths of an inch, useful for setting paper margins counting text
columns. (See below.)
110 20
1 inch
0.1 inch
Column
Number
Page 38
Mechanical Controls: Figure 6
38
Figure 6. This figure shows the locations of the mechanical controls on on floor cabinet and pedestal model printers.
Paper
Supports
Tractor Lock
Left Tractor
Right Tractor
Vertical
Position
Knob
Forms
Thickness
Lever and
Scale
Tractor Lock
Ribbon Loading
Path Diagram
Platen Stop
Page 39
39
1 Diagnosing Problems
Introduction
This chapter lists fault messages and symptoms, and gives procedures for troubleshooting printer malfunctions.
You must operate the printer to check its performance and you may have to reconfigure it. This manual does not cover printer
operation or configuration, so always have the
User’s Manual
handy when you troubleshoot.
Troubleshooting At A Glance ...
Start Of Call.................................................................................................................................................................... page 40
How To Troubleshoot..................................................................................................................................................... page 41
Troubleshooting Display Messages ............................................................................................................................... page 42
Display Messages .......................................................................................................................................................... page 42
Troubleshooting Other Symptoms ............................................................................................................................... page 170
General Symptom List.................................................................................................................................................. page 176
Communications Failures............................................................................................................................................. page 211
Device Handshaking .................................................................................................................................................... page 174
The Printer Interface .................................................................................................................................................... page 174
Page 40
Chapter 1 Start Of Call
40
Start Of Call
Are you here because of an
error message?
YES
NO
Go to Troubleshooting Display
Messages, page 42.
NO
Did the fans come on after 10
seconds?
YES
After about 10
seconds did the
fans come on ?
YES
YES
NO
IML was
successful.
Other
symptoms are
listed in Table
5, page 176.
Go to Printer does not
complete IML, page 185.
Did ANY of steps 1 thru 3
occur?
NO
Press STOP.
Press CONFIG.
Press START.
Does machine
configuration print?
YES
NO
Go to the Operator Panel
section of Table 5, page
176
The Operator Panel is
not functioning (Table
5 page 176)
—OR—
Printer does not
complete IML, page
185.
Go to No power, and
operator panel is blank,
and card cage fan is not
running, page 184.
YES
NO
Are there black
squares on the
operator panel?
NO
Go to Printer does not
complete IML, page 185.
YES
Go to Black
squares on
operator panel
display, page
180.
Power on the printer and
observe the operator panel for
the following sequence of
events (retry as required):
1. All black squares appear on
the display.
2. Display goes blank.
3. The following messages
appear on the display, in this
order:
B00 STATUS: SDRAM
DETECTION 33MHZ
B01 STATUS: 8245
SDRAM TEST 32MB
B51 STATUS: XX%
LOADING
B30: STATUS INITIALIZING...
Did steps 1, 2, and 3 occur?
Did the status
lamp come on
and READY
appear on the
display? (If
default is NOT
READY, status
lamp will not
come on.)
YES
NO
Page 41
41
How To Troubleshoot
You will be more successful in troubleshooting printer problems if you use standard fault isolation techniques. These
techniques are summarized below:
1. Ask the operator to describe the problem.
2. Verify the fault by running a diagnostic printer test or by replicating the conditions reported by the user.
3. Look for a matching message or symptom in Table 3 on page 43 or Table 5 on page 176. If you find a match, follow the
troubleshooting instructions in the table.
4. If you do not find the symptom in either troubleshooting table, use the Half-Split Method to find the malfunction:
a. Start at a general level and work down to details.
b. Isolate faults to half the remaining system at a time, until the final half is a field-replaceable part or assembly.
IMPORTANT
Do not attempt field repairs of electronic components or assemblies. Replace a malfunctioning electronic assembly
with an operational spare. Most electronic problems are corrected by replacing the printed circuit board assembly,
sensor, or cable that causes the fault indication. The same is true of failures traced to the hammer bank: replace the
entire shuttle assembly. It is not field repairable.
5. Replace the defective part or assembly.
6. Test printer operation immediately after every corrective action.
7. Install any parts you replaced earlier that did not solve the problem.
8. Stop troubleshooting and return the printer to normal operation when the reported symptoms disappear.
<3> Hazardous voltages are present in the printer with the power cord connected to the power source. Switch
off printer power and unplug the printer power cord before proceeding.
<4> Do not connect or disconnect any communication port, teleport, attachment connector, or power cord
during an electrical storm.
<5> Power off the printer and disconnect the power cord
before
connecting or disconnecting a
communication port, teleport, or attachment cable connector.
DANGER
Page 42
Chapter 1 Troubleshooting Display Messages
42
Troubleshooting Display Messages
If a fault condition occurs in the printer, three things happen:
• The status indicator on the operator panel flashes on and off.
• A message describing the fault condition appears on the LCD.
• Certain
Unit Check
conditions (see below) are automatically recorded in the error log. The error log is a buffer in nonvolatile memory (NVRAM) that stores up to 50 messages as a list. The most recent message is stored at the top of the list,
the oldest message at the bottom of the list. The list can never contain more than 50 error messages, so the bottom
message drops away if the count reaches more than 50 error messages before the log is cleared. You can both print the
error log and clear it. (See page 213.)
The LCD displays two kinds of printer conditions:
• An
Attention
condition halts printing until the operator replenishes supplies, clears paper jams, corrects a problem of
communication between the printer and host computer, etc.
• A
Unit Check
condition is a failure detected by self-test and fault circuitry. Unit check conditions are either
recoverable
or
unrecoverable
.
Recoverable
unit check conditions are errors detected in the electromechanical print mechanism that may be
temporary and correctable by cycling power. The printer tries a number of times to correct the condition before posting
the message to the operator panel. The first thing to do in such cases is to power the printer off, wait 15 seconds, then
power the printer back on. If the message reappears, classify the unit check condition unrecoverable.
Unrecoverable
unit check conditions are “hard” failures such as overcurrent, component failure, or microcode failures
that prevent printing until the conditions are corrected. Unrecoverable conditions require that the printer be powered off
and the condition corrected before powering the printer back on.
Display Messages
Find the message in the Message List below and follow the suggested procedure. After correcting an error, press the START
key to clear the message.
If an error is not cleared, the printer will try to print again but will display the error message until the error is cleared.
Page 43
Display Messages
43
Table 3. Message List
Operator Panel Message Explanation Corrective Action
001 END OF FORMS
LOAD FORMS
Attention message: the printer is
out of paper.
1. Load paper. Press STOP. If message does not clear, go to the
next step.
2. Check forms for dark backs or holes/perforations large enough to
cause false END OF FORMS messages. Consider ordering the
black back paper detector switch assembly.
3. Check for black or colored back on paper being used in printer.
The paper out detector is optical and may not detect paper with a
black or dark backing facing the detector. Try media with a white
or light back. If media with white/light back works and black/dark
media does not, replace the paper detector switch with the
optional black back forms switch assembly.
4. Power off and unplug the printer. Remove the paper guide
assembly or pedestal top cover. Remove the barrier shield
(cabinet model) or the barrier shield and paper guide (pedestal
model). Make sure the sensors are securely snapped into the
bracket, the mounting screws hold the paper detector switch
assembly securely, and clean the sensors if they are dirty.
5. Check that connector P106/PMD is fully seated in connector J106
on the controller board.
6. Plug in the printer and power it on. Load paper. Replace the paper
detector switch assembly if the message appears.
7. Plug in the printer and power it on. Load paper. If the problem
reappears, the controller board or microcode is suspect. Do the
following:
8. Save the printer configuration values. (Refer to the
User’s
Manual
.)
9. Clear NVRAM (page 237).
10. Download and install the latest code from IBM First (page 231).
Page 44
Chapter 1 Troubleshooting Display Messages
44
001 END OF FORMS
LOAD FORMS (continued)
11. Power on the printer in download mode and load flash memory
(page 238).
a. If you encounter loading problems, go to the appropriate error
code for resolution.
b. If you encounter the failure or message that brought you to
this procedure, replace the controller board (page 319). After
replacing the controller board, DO NOT make the printer
READY, but proceed immediately to the next step.
12. Download and install the latest code from IBM First (page 231).
13. Power on the printer in download mode and load flash memory
(page 238).
14. If you encounter the failure after replacing the controller board,
reinstall the original controller board and contact your DDS and
Second Level Support.
Table 3. Message List
Operator Panel Message Explanation Corrective Action
Page 45
Display Messages
45
002 FORM JAMMED
CLEAR AND RELOAD FORM
Attention message: the printer
cannot detect paper motion.
Inspect the paper path for jams.
1. Clear jams. Load paper.
2. Press FORM FEED several times and check that forms feed
without erratic motion, noise, or pin-hole damage. If forms do not
feed, go to Paper feeds poorly, page 202.
If forms feed, go to the next step.
3. Press VIEW once and check that forms move up. Make sure the
forms thickness lever is not set too tightly.
4. Press VIEW again and check that the forms thickness lever
rotates and the paper moves down. If the forms thickness lever
does not rotate and/or the paper does not move down, refer to
Reverse paper feed: platen does not open, page 205.
5. Check the paper tension between the tractors. Adjust the right
tractor so that it does not pull paper too tightly or leave it too
loose. The right tractor should hold the paper under “slight”
tension.
6. Inspect the ribbon mask for bends or deformation that block the
paper path or prevent paper from exiting the pedestal top cover.
Replace a damaged hammer bank cover assembly.
7. Check and adjust the platen open belt. Replace the belt if it is
damaged.
8. Inspect the tractors and tractor door springs for damage,
excessive wear, and equal door closing tension. If either tractor is
worn, damaged, or exhibits uneven door closing tension, replace
both tractor assemblies.
9. Check and adjust the paper feed belt. Replace the belt if it is
damaged.
10. Check and adjust the platen gap.
Table 3. Message List
Operator Panel Message Explanation Corrective Action
Page 46
Chapter 1 Troubleshooting Display Messages
46
002 FORM JAMMED
CLEAR AND RELOAD FORM
(continued)
11. Clean the paper motion detector with a cotton swab and alcohol.
At the operator panel, set the paper motion detector (PMD) fault
setting to DISABLE. Load paper. Run a print test and observe
how the paper feeds. If the problem reappears, the controller
board or microcode is suspect. Do the following:
12. Save the printer configuration values. (Refer to the
User’s
Manual
.)
13. Clear NVRAM (page 237).
14. Download and install the latest code from IBM First (page 231).
15. Power on the printer in download mode and load flash memory
(page 238).
a. If you encounter loading problems, go to the appropriate error
code for resolution.
b. If you encounter the failure or message that brought you to
this procedure, replace the controller board (page 319). After
replacing the controller board, DO NOT make the printer
READY, but proceed immediately to the next step.
16. Download and install the latest code from IBM First (page 231).
17. Power on the printer in download mode and load flash memory
(page 238).
18. If you encounter the failure after replacing the controller board,
reinstall the original controller board and contact your DDS and
Second Level Support.
19. If the problem reappears, replace the paper detector switch
assembly and set the paper motion detector (PMD) to ENABLE.
003 FORMS EJECTED
PRESS EJECT
Non-error status message. Press the EJECT key to return the paper to the print position.
004 VIEW FORMS
PRESS VIEW KEY
Non-error status message. Press the VIEW key to return the paper to the print position.
Table 3. Message List
Operator Panel Message Explanation Corrective Action
Page 47
Display Messages
47
006 HOST SYSTEM
REQUEST ATTENTION
Host attention message: the host
computer or printer controller
requires attention.
Not a printer problem.
007 FM HEADER ERROR
Applications software has violated
header format parameters.
Not a printer problem. Have the system administrator correct
applications data or configuration.
008 HOLD PRINT TIMEOUT
PRESS START
Status message: the printer was
offline more than 10 minutes and
the “Intervention Required”
parameter is set to “Send to Host.”
Press START to put the printer in the READY state.
009 INVALID KEY PRESS
Attention message informing the
operator that the wrong key was
pressed.
No action required.
010 PARAMETER ERROR
The printer received an illegal
parameter value in the command
code.
1. Press STOP to clear the fault. Press START to go to the READY
state.
2. Run the print job that generated the error message. If the
message appears, check the host data for invalid characters.
3. Ask the system operator to verify that the printer’s Device ID is set
to the correct emulation with respect to the host configuration.
4. Run the print job that generated the error message. If the
message appears, go to Communications Failures, page 211.
011 SCS COMMAND ERROR
The printer received an undefined
control character (hex 40) through
the coax/twinax interface.
1. The printer clears the error.
2. Run the print job that generated the error message. If the
message appears, verify that there are no invalid control codes in
the host data.
3. Ask the system operator to verify that the printer’s Device ID is set
to the correct emulation with respect to the host configuration.
4. Run the print job that generated the error message. If the
message appears, go to Communications Failures, page 211.
Table 3. Message List
Operator Panel Message Explanation Corrective Action
Page 48
Chapter 1 Troubleshooting Display Messages
48
012 STRUCTURED FLD ERROR
Application software has violated
structured data field parameters.
Not a printer problem. Have the system administrator correct
applications data or configuration.
013 ACTIVATE LOST
The printer detects a twinax
protocol communication error and
reports the error.
1. Power off and unplug the printer. Check the twinax host data
cable and twinax I/O cable connection at the CT board. Reseat
the twinax host data cable connection and the twinax I/O cable
connection at the CT board.
2. Disconnect the twinax auto-termination cable from the printer.
Test the cable for the resistances shown on page 287. If
resistances are not correct, replace the twinax auto-termination
cable.
3. Plug in the printer and power it on. Send a print job to the printer.
If the message appears, replace the twinax cable.
4. Send a print job to the printer. If the message appears, go to
Communications Failures, page 211.
014 INVALID ACTIVATE
The printer detects a twinax
protocol communications error
and reports the error.
1. Power off and unplug the printer. Check the twinax host data
cable and twinax I/O cable connection at the CT board. Reseat
the twinax host data cable connection and the twinax I/O cable
connection at the CT board.
2. Disconnect the twinax auto-termination cable from the printer or
from the last device on this twinax port. Test the cable for the
resistances shown on page 268. If the resistances are not correct,
replace the twinax auto-termination cable.
3. Plug in the printer and power it on. Send a print job to the printer.
If the message appears, replace the twinax cable.
4. Send a print job to the printer. If the message appears, go to
Communications Failures, page 211.
Table 3. Message List
Operator Panel Message Explanation Corrective Action
Page 49
Display Messages
49
015 COMMUNICATION CHECK
CHECK CABLE
The line is not active on a twinax
interface.
1. Power off and unplug the printer. Check the twinax host data
cable connection and twinax I/O cable connection at the CT
board. Reseat the twinax host data cable connection and the
twinax I/O cable connection at the CT board.
2. Disconnect the twinax auto-termination cable from the printer.
Test the cable for the resistances shown on page 287. If
resistances are not correct, replace the twinax auto-termination
cable.
3. Plug in the printer and power it on. Send a print job to the printer.
Verify that all other devices on the twinax line are working
properly. (Refer to line problem determination procedures, as
recommended by the host system.) If the message is gone, the
host has reestablished communication with the printer. If all other
twinax devices work properly and the message still appears,
replace the coax/twinax expansion board. Record the message
and return it with the defective board.
016 INVALID COMMAND
The printer detects a twinax
protocol communications error
and reports the error.
1. Power off and unplug the printer. Check the twinax host data
cable and twinax I/O cable connection at the CT board. Reseat
the twinax host data cable connection and the twinax I/O cable
connection at the CT board.
2. Disconnect the twinax auto-termination cable from the printer.
Test the cable for the resistances shown on page 268. If
resistances are not correct, replace the twinax auto-termination
cable.
3. Plug in the printer and power it on. Send a print job to the printer.
If the message appears, replace the twinax cable.
4. Send a print job to the printer. If the message appears, go to
Communications Failures, page 211.
Table 3. Message List
Operator Panel Message Explanation Corrective Action
Page 50
Chapter 1 Troubleshooting Display Messages
50
017 STACKER JAM
CHECK STACKER
This message is triggered if there
is paper inside the throat of the
stacker elevator, but the elevator
is not moving.
1. Open the cabinet rear door and check for obstructions preventing
elevator movement. Remove any obstructions.
2. Check that the wheel of the stacker paper motion detector rests
against the rear brace of the paper throat. Also make sure the
wheel rotates freely. If necessary, gently bend the brace toward
the paper motion detector wheel until the wheel contacts the
brace. Clean the stacker paper motion detector.
3. Power on the printer. Operate the power stacker and check that:
a) all motors are operating,
b) the paddles are rotating,
c) the elevator moves smoothly and without obstruction,
d) the timing belts are undamaged and the belt pulleys are not
slipping,
e) extension springs are attached and not bent or stretched),
f) drive rollers are not damaged. Tighten setscrews and replace
damaged components as necessary.
4. Power off and unplug the printer. Remove the paper guide
assembly. Disconnect stacker cables from the controller board,
stacker assembly, and stacker operator panel. Check cables for
cuts, breaks, or damaged pins. Check continuity of cables.
Replace any cable that is damaged or fails continuity test.
018 STACKER FULL
CHECK STACKER
Status message: the power paper
stacker is full.
1. Unload the stacker.
2. Check the stacker limit switches. (See page 191.) If the limit
switches are OK, go to the next step.
3. Power off and unplug the printer. Remove the paper guide
assembly. Disconnect stacker cables from the controller board,
stacker assembly, and the stacker operator panel. Check cables
for cuts, breaks, or damaged pins. Check continuity of cables.
Replace any cable that is damaged or fails continuity test.
Reconnect all stacker cables to the controller board, stacker, and
stacker operator panel.
Table 3. Message List
Operator Panel Message Explanation Corrective Action
Page 51
Display Messages
51
019 STACKER FAULT
CHECK STACKER
Two situations can trigger this
message:
1. The stacker elevator is
obstructed while attempting to
move up or down. The message
will always occur if the user
presses the ELEVATOR UP key
on the stacker operator panel to
move the elevator and the
elevator is blocked so that it
cannot move to the top of its
travel.
2. Controller hardware tells
firmware that an over-current
condition exists. This will only
occur if the controller board or the
stacker motors are bad.
1. Open the cabinet rear door and check for obstructions preventing
elevator movement. Remove any obstructions.
2. Power on the printer. Operate the power stacker and check that:
a) all motors are operating,
b) the paddles are rotating,
c) the elevator moves smoothly and without obstruction,
d) the timing belts are undamaged and the belt pulleys are not
slipping,
e) the extension springs are attached and undamaged (not bent
or stretched),
f) the drive rollers are not damaged,
g) the constant force springs are tightly mounted and undamaged.
Tighten pulley setscrews and/or replace damaged components as
necessary.
3. Adjust the stacker rails if they are not vertical and parallel.
4. Check the stacker limit switches. (See page 191.) If the limit
switches are OK, go to the next step.
5. Power off and unplug the printer. Remove the paper guide
assembly. Disconnect stacker cables from the controller board,
stacker assembly, and the stacker operator panel. Check cables
for cuts, breaks, or damaged pins. Check continuity of cables.
Replace any cable that is damaged or fails continuity test.
6. Plug in the printer and power it on. Disable the power stacker unit
under the Printer Control menu. (Refer to the
User’s Manual.)
If
the problem reappears, the controller board or microcode is
suspect. Do the following:
7. Save the printer configuration values. (Refer to the
User’s
Manual
.)
8. Clear NVRAM (page 237).
9. Download and install the latest code from IBM First (page 231).
10. Power on the printer in download mode and load flash memory
(page 238).
Table 3. Message List
Operator Panel Message Explanation Corrective Action
Page 52
Chapter 1 Troubleshooting Display Messages
52
019 STACKER FAULT
CHECK STACKER (continued)
a. If you encounter loading problems, go to the appropriate error
code for resolution.
b. If you encounter the failure or message that brought you to
this procedure, replace the controller board (page 319). After
replacing the controller board, DO NOT make the printer
READY, but proceed immediately to the next step.
11. Download and install the latest code from IBM First (page 231).
12. Power on the printer in download mode and load flash memory
(page 238).
13. If you encounter the failure after replacing the controller board,
reinstall the original controller board and contact your DDS and
Second Level Support.
14. If the problem reappears, replace the stacker motors.
021 BUFFER OVERRUN
VERIFY CONFIGURATION
The print buffer has overflowed on
a serial interface. The printed
output may contain random *
(asterisk) characters.
1. Make a configuration printout. Verify that the printer matches the
host serial interface configuration settings for Data Protocol, Baud
Rate, Data Bits, Stop Bits, Parity, Data Terminal Ready, and
Request to Send.
2. Set printer serial interface parameters to match those of the host.
3. Send a print job to the printer. If the message appears, go to
Communications Failures, page 211.
022 UNIT ADDRESS INVALID
CHECK PRINTER ADDRESS
Poll timeout on the twinax
interface indicating the unit
address is not recognized by the
printer.
Have the system administrator make sure the printer address is
correct.
Table 3. Message List
Operator Panel Message Explanation Corrective Action
Page 53
Display Messages
53
024 SERIAL PARITY ERROR
The printed output may contain
random ? (question mark)
characters.
1. Make a configuration printout. Verify that the printer matches host
serial configuration settings for Data Protocol, Baud Rate, Data
Bits, Stop Bits, Parity, Data Terminal Ready, and Request to
Send. Set printer serial interface parameters to match those of the
host.
2. Send a print job to the printer. If the message appears, replace
the serial data cable.
3. Send a print job to the printer. If the message appears, go to
Communications Failures, page 211.
4. If the printer is in a twinax environment, check the error log for
024 errors and inspect the customer’s cable hook-ups. Connect
all communications cables correctly.
5. Send a print job to the printer. If the message appears, replace
the twinax auto-termination cable (“T” connector).
6. Send a print job to the printer. If the message appears, replace
the coax/twinax multi-platform interface. (Refer to the
Coax/
Twinax Multi-Platform Interface Feature Installation and
Operation Guide
, Form Number S246-0149.)
025 FRAMING ERROR
VERIFY CONFIGURATION
The printed output may contain
random ! (exclamation point)
characters.
1. Make a configuration printout. Verify that the printer matches host
configuration settings for Data Protocol, Baud Rate, Data Bits,
Stop Bits, Parity, Data Terminal Ready, and Request to Send. Set
printer serial interface parameters to match those of the host.
2. Send a print job to the printer. If the message appears, go to
Communications Failures, page 211.
026 HEX DUMP MODE
Printer attach status message. No action required.
027 COMMUNICATIONS CHECK
CALL SYSTEM OPERATOR
Enable poll timeout. The printer
was not enabled for one minute
over a coax interface
Power off and unplug the printer. Check data cable connection and
host system. (Refer to line problem determination procedures, as
recommended by the host system.)
Table 3. Message List
Operator Panel Message Explanation Corrective Action
Page 54
Chapter 1 Troubleshooting Display Messages
54
028 COMMUNICATIONS CHECK
CALL SYSTEM OPERATOR
Poll timeout error. The printer was
not polled for one minute over a
coax interface.
Power off and unplug the printer Check data cable connection and
host system. (Refer to line problem determination procedures, as
recommended by the host system.)
029 8344 DIAGNOSTIC FAILED
Link-level code test detects a
hardware failure on the coax/
twinax expansion board. This
message can also occur if the
software in flash memory is
corrupted.
1. Cycle power. Run the print job again. If the message appears,
download the emulation software again.
2. Cycle power. Run the print job again. If the message appears,
replace the coax/twinax expansion board. Record the message
and return it with the defective board.
Table 3. Message List
Operator Panel Message Explanation Corrective Action
Page 55
Display Messages
55
031 END OF FORMS TMEOUT
LOAD FORMS
On a coax interface, a timeout
message is sent to the host if
paper is not loaded within 10
minutes after STOP was pressed
to clear an end of forms fault.
1. Load paper. Press STOP. If message does not clear, go to the
next step.
2. Check for black or colored back on paper being used in printer.
The paper out detector is optical and may not detect paper with a
black or dark backing facing the detector. Try media with a white
or light back. If media with white/light back works and black/dark
media does not, suggest to the customer that they order the
black-back forms RPQ, which will replace the paper detector
switch with a black-back forms switch assembly.
3. Power off and unplug the printer. Remove the paper guide
assembly or pedestal top cover. Remove the barrier shield
(cabinet model) or the barrier shield and paper guide (pedestal
model). Check that the paper detector switch assembly is
securely mounted in its bracket.
4. Check that connector P106/PMD is fully seated in connector J106
on the controller board.
5. Plug in the printer and power it on. Load paper. Replace the paper
detector switch assembly if the message appears.
6. Plug in the printer and power it on. Load paper. If the problem
reappears, the controller board or microcode is suspect. Do the
following:
7. Save the printer configuration values. (Refer to the
User’s
Manual
.)
8. Clear NVRAM (page 237).
9. Download and install the latest code from IBM First (page 231).
10. Power on the printer in download mode and load flash memory
(page 238).
a. If you encounter loading problems, go to the appropriate error
code for resolution.
Table 3. Message List
Operator Panel Message Explanation Corrective Action
Page 56
Chapter 1 Troubleshooting Display Messages
56
031 END OF FORMS TMEOUT
LOAD FORMS (continued)
b. If you encounter the failure or message that brought you to
this procedure, replace the controller board (page 319). After
replacing the controller board, DO NOT make the printer
READY, but proceed immediately to the next step
11. Download and install the latest code from IBM First (page 231).
12. Power on the printer in download mode and load flash memory
(page 238).
13. If you encounter the failure after replacing the controller board,
reinstall the original controller board and contact your DDS and
Second Level Support.
Table 3. Message List
Operator Panel Message Explanation Corrective Action
Page 57
Display Messages
57
032 FORMS JAMMED TIMEOUT
CLEAR AND RELOAD FORMS
On a coax interface, a timeout
message is sent to the host if
paper motion has not occurred for
10 minutes after STOP was
pressed to clear a paper jam fault.
1. Clear the paper jam. Press STOP.
2. Press FORM FEED several times and check that forms feed
without erratic motion, noise, or pin-hole damage. If forms do not
feed, go to Paper feeds poorly, page 202. If forms feed, go to
step 3.
3. Press VIEW once and check that forms move up. Make sure the
forms thickness lever is not set too tightly.
4. Press VIEW again and check that the forms thickness lever
rotates and the paper moves down. If the forms thickness lever
does not rotate and/or the paper does not move down, refer to
Reverse paper feed: platen does not open, page 205.
5. Check the paper tension between the tractors. Adjust the right
tractor so that it does not pull paper too tightly or leave it too
loose. The right tractor should hold the paper under “slight”
tension.
6. Inspect the ribbon mask for bends or deformation that block the
paper path or prevent paper from exiting the pedestal top cover.
Replace a damaged hammer bank cover assembly.
7. Check and adjust the platen open belt. Replace the belt if it is
damaged.
8. Inspect the tractors and tractor door springs for damage,
excessive wear, and equal door closing tension. If either tractor is
worn, damaged, or exhibits uneven door closing tension, replace
both tractor assemblies.
9. Adjust the paper feed belt. Replace the belt if it is damaged.
10. Check and adjust the platen gap.
Table 3. Message List
Operator Panel Message Explanation Corrective Action
Page 58
Chapter 1 Troubleshooting Display Messages
58
032 FORMS JAMMED TIMEOUT
CLEAR AND RELOAD FORMS
(continued)
11. Clean the paper motion detector with a cotton swab and alcohol.
At the operator panel, set the paper motion detector (PMD) fault
setting to DISABLE. Load paper. Run a print test and observe
how the paper feeds. If the problem reappears, the controller
board or microcode is suspect. Do the following:
12. Save the printer configuration values. (Refer to the
User’s
Manual
.)
13. Clear NVRAM (page 237).
14. Download and install the latest code from IBM First (page 231).
15. Power on the printer in download mode and load flash memory
(page 238).
a. If you encounter loading problems, go to the appropriate error
code for resolution.
b. If you encounter the failure or message that brought you to
this procedure, replace the controller board (page 319). After
replacing the controller board, DO NOT make the printer
READY, but proceed immediately to the next step.
16. Download and install the latest code from IBM First (page 231).
17. Power on the printer in download mode and load flash memory
(page 238).
18. If you encounter the failure after replacing the controller board,
reinstall the original controller board and contact your DDS and
Second Level Support.
19. Power on the printer in download mode and load flash memory
(page 238).
20. If the message does not appear, replace the paper detector
switch assembly and set the paper motion detector (PMD) to
ENABLE.
Table 3. Message List
Operator Panel Message Explanation Corrective Action
Page 59
Display Messages
59
041 BUFFER OVERFLOW
The print buffer has overflowed on
a serial interface. The printed
output may contain random *
(asterisk) characters.
1. Make a configuration printout. Verify that the printer matches the
host serial interface configuration settings for Data Protocol, Baud
Rate, Data Bits, Stop Bits, Parity, Data Terminal Ready, and
Request to Send. Set printer serial interface parameters to match
those of the host.
2. Send a print job to the printer. If the message appears, go to
Communications Failures, page 211.
042 NO CUSTOM SET AVAIL
Printer configuration: the custom
configuration set does not exist.
Save the custom configuration set.
043 CUSTOM SET EXISTS
Printer configuration: custom set
is write-protected.
Delete the existing custom configuration set, then save the new set.
Table 3. Message List
Operator Panel Message Explanation Corrective Action
Page 60
Chapter 1 Troubleshooting Display Messages
60
045 FIRMWARE ERROR *
SEE USERS MANUAL
Application software tried to
perform an illegal printer function
or damaged memory is detected
on the controller board.
If this message appears at powerup, replace the controller board.
Record the message and return it
with the defective board. After
replacing the controller board, DO
NOT make the printer READY, but
immediately download the latest
code from IBM First (page 231),
then power on in download mode
and load the flash memory (page
238).
1. Cycle power. Run the print job. If the message appears, download
the emulation software again.
2. Cycle power. Run the print job again. If the message appears,
replace the flash memory with blank flash with boot code and then
download code.
3. Plug in the printer and power it on. Run the print job again.If the
problem reappears, the controller board or microcode is suspect.
Do the following:
4. Save the printer configuration values. (Refer to the
User’s
Manual
.)
5. Clear NVRAM (page 237).
6. Download and install the latest code from IBM First (page 231).
7. Power on the printer in download mode and load flash memory
(page 238).
a. If you encounter loading problems, go to the appropriate error
code for resolution.
b. If you encounter the failure or message that brought you to
this procedure, replace the controller board (page 319). After
replacing the controller board, DO NOT make the printer
READY, but proceed immediately to the next step.
8. Download and install the latest code from IBM First (page 231).
9. Power on the printer in download mode and load flash memory
(page 238).
10. If you encounter the failure after replacing the controller board,
there is an application software error. Reinstall the original
controller board and contact your DDS and Second Level
Support.
Table 3. Message List
Operator Panel Message Explanation Corrective Action
Page 61
Display Messages
61
046 EC STOPPED AT STATE <state>
Where <state> is a number from
0000 to 0010. The Engine
Controller processor has stopped
and is in the state identified by the
number displayed.
If the EC stops at state 0000 at
power-up, replace the controller
board (page 319). Record the
message and return it with the
defective board. After replacing
the controller board, DO NOT
make the printer READY, but
immediately download the latest
code from IBM First (page 231),
then power on in download mode
and load the flash memory (page
238).
1. Power off and unplug the printer. Remove the flash memory
SIMM. Inspect the flash memory module socket on the controller
board. If any socket pins are bent or damaged, replace the
controller board (page 319). After replacing the controller board,
DO NOT make the printer READY, but proceed immediately to
the next step.
2. Download the latest code from IBM First (page 231).
3. Power on the printer in download mode and load flash memory
(page 238). If the message appears, replace the flash memory
with blank flash containing boot code, then load flash memory
(page 238).
4. If the message reappears, the controller board, or microcode is
suspect. Do the following:
5. Save the printer configuration values. (Refer to the
User’s
Manual
.)
6. Clear NVRAM (page 237).
7. Download and install the latest code from IBM First (page 231).
8. Power on the printer in download mode and load flash memory
(page 238).
a. If you encounter loading problems, go to the appropriate error
code for resolution.
b. If you encounter the failure or message that brought you to
this procedure, replace the controller board (page 319). After
replacing the controller board, DO NOT make the printer
READY, but proceed immediately to the next step.
9. Download and install the latest code from IBM First (page 231).
10. Power on the printer in download mode and load flash memory
(page 238).
11. If you encounter the failure after replacing the controller board,
reinstall the original controller board and contact your DDS and
Second Level Support.
Table 3. Message List
Operator Panel Message Explanation Corrective Action
Page 62
Chapter 1 Troubleshooting Display Messages
62
056 HAMMER COIL OPEN
SEE USERS MANUAL
Electrical malfunction of one or
more hammer coils.
1. Check the shuttle for electrical shorts (page 252).
2. Cycle power. If the message appears, replace the shuttle frame
assembly.
3. Power on the printer. Run a print test. If the problem reappears,
the controller board or microcode is suspect. Do the following:
4. Save the printer configuration values. (Refer to the
User’s
Manual
.)
5. Clear NVRAM (page 237).
6. Download and install the latest code from IBM First (page 231).
7. Power on the printer in download mode and load flash memory
(page 238).
a. If you encounter loading problems, go to the appropriate error
code for resolution.
b. If you encounter the failure or message that brought you to
this procedure, replace the controller board (page 319). After
replacing the controller board, DO NOT make the printer
READY, but proceed immediately to the next step.
8. Download and install the latest code from IBM First (page 231).
9. Power on the printer in download mode, and load flash memory
(page 238).
10. If you encounter the failure after replacing the controller board,
reinstall the original controller board and contact your DDS and
Second Level Support.
Table 3. Message List
Operator Panel Message Explanation Corrective Action
Page 63
Display Messages
63
057 CLOSE PLATEN
The forms thickness lever is open. 1. Load paper. Close the forms thickness lever. If message does not
clear, go to the next step.
2. Power off and unplug the printer. Remove the paper guide
assembly or pedestal top cover. Disconnect connector P107 from
the controller board. Check continuity of the platen interlock
switch cable from P107/PLO to the switch. Replace the platen
interlock switch assembly if it fails the continuity test.
3. Check that the platen interlock switch is not loose.
4. Check and adjust the platen open belt. Replace the belt if it is
damaged.
5. Disconnect connector P106 from the controller board. Check the
resistance of connector P106/PLAT M. (Refer to the Main Wire
Harness Test Tables in Chapter 3.) Replace the platen open
motor if it fails the resistance test.
6. Plug in the printer and power it on. Run a print test. If the problem
reappears, the controller board or microcode is suspect. Do the
following:
7. Save the printer configuration values. (Refer to the
User’s
Manual
.)
8. Clear NVRAM (page 237).
9. Download and install the latest code from IBM First (page 231).
10. Power on the printer in download mode and load flash memory
(page 238).
a. If you encounter loading problems, go to the appropriate error
code for resolution.
b. If you encounter the failure or message that brought you to
this procedure, replace the controller board (page 319). After
replacing the controller board, DO NOT make the printer
READY, but proceed immediately to the next step.
11. Download and install the latest code from IBM First (page 231).
Table 3. Message List
Operator Panel Message Explanation Corrective Action
Page 64
Chapter 1 Troubleshooting Display Messages
64
057 CLOSE PLATEN (continued)
12. Power on the printer in download mode and load flash memory
(page 238).
13. If you encounter the failure after replacing the controller board,
reinstall the original controller board and contact your DDS and
Second Level Support.
058 SHUTL JAM
SEE USERS MANUAL
The shuttle is not moving or is
moving at the wrong speed.
1. Check the forms thickness lever: if it is set too tightly, it can slow
the shuttle enough to trigger the fault message. Set the forms
thickness lever to match the thickness of paper and provide
satisfactory print quality, but not too tightly.
2. Check and adjust the platen gap.
3. Inspect the ribbon mask for bends or deformation that may snag
and interfere with shuttle movement. Make sure the hammer bank
cover assembly is correctly installed on its mounting pegs.
4. Run a print test. If the message appears, power off the printer,
unplug the printer, and go to the next step.
5. Remove the shuttle cover. Remove the paper guide assembly or
the pedestal top cover. Inspect the shuttle mechanism for
obstructions. Check that all cables are attached at the shuttle and
the controller board. Make sure the MPU cable is not pinched.
(Refer to the Interconnection Diagrams on page 266.) Remove
obstructions and reseat all cables. Check the resistance of MPU
in P107. (Refer to the Main Wire Harness Test Tables on page
268.) Replace the MPU if it fails the test.
6. Plug in the printer and power it on. Run a shuttle test and observe
shuttle movement. If the shuttle oscillates too slowly, adjust the
gap between the MPU assembly and the flywheel to 0.010 ± .001
inch (0.254 ± 0.025 mm). Torque the 7/16 inch MPU clamp screw
to 18 ± 1 inch-pounds (2.03 ± 0.11 N•m). If the shuttle does not
move go to Shuttle Short Tests (page 252) and follow the steps
exactly as listed.
7. Run a print test. If the message appears, replace the MPU
intermediate cable assembly.
Table 3. Message List
Operator Panel Message Explanation Corrective Action
Page 65
Display Messages
65
058 SHUTL JAM
SEE USERS MANUAL (continued)
8. Run a print test. If the problem reappears, the controller board or
microcode is suspect. Do the following:
9. Save the printer configuration values. (Refer to the
User’s
Manual
.)
10. Clear NVRAM (page 237).
11. Download and install the latest code from IBM First (page 231).
12. Power on the printer in download mode and load flash memory
(page 238).
a. If you encounter loading problems, go to the appropriate error
code for resolution.
b. If you encounter the failure or message that brought you to
this procedure, replace the controller board (page 319). After
replacing the controller board, DO NOT make the printer
READY, but proceed immediately to the next step.
13. Download and install the latest code from IBM First (page 231).
14. Power on the printer in download mode and load flash memory
(page 238).
15. If you encounter the failure after replacing the controller board,
reinstall the original controller board and contact your DDS and
Second Level Support.
16. Run a print test. If the message appears, remove the shuttle
frame assembly and place it on a hard, flat surface. Rotate the
flywheel by hand and check for any binding. The flywheel should
spin more than one turn. If it fails this test, replace the shuttle
frame assembly.
17. Run a print test. If the message appears, do the power supply
operational check (page 258). If the power supply fails the check,
replace it. If it passes the check, contact your DDS and Second
Level Support.
059 CANCEL PRINT ACTIVE
Non-error status message. No action required.
Table 3. Message List
Operator Panel Message Explanation Corrective Action
Page 66
Chapter 1 Troubleshooting Display Messages
66
060 PRINTER HOT
SEE USERS MANUAL
Controller board sensors report
high temperatures on the board.
This message indicates internal
temperatures over 60° Celsius
(140° Fahrenheit). Print jobs do
not create such temperatures, so
immediately determine that the
fans are operating and that all air
vents are unobstructed. It is
crucial that the exhaust vents on
the floor of the cabinet remain
unblocked, since hot air from
inside the printer is vented
through the cabinet floor. Nothing
must be stored under the printer.
Then check the operating
environment. A severe
environment is one with an
ambient temperature at or above
above 40° Celsius (104°
Fahrenheit) or is dirty enough to
create blockage of the cabinet fan
vents. The printer must never be
run at ambient temperatures
greater than 40° Celsius (104°
Fahrenheit). If the printer is
located in such an environment,
relocate it to a cooler, cleaner
area.
1. Inspect printer environment for severity. Advise the user to move
the printer to cooler, cleaner location.
2. Power off and unplug the printer. Remove the paper guide
assembly or pedestal top cover. Check that all fan cables are
connected.
3. Inspect vents and fan airways for obstructions. Look underneath
cabinet models for items blocking the cabinet exhaust vents.
Remove any obstructions from vents and airways.
4. Remove the shuttle cover and Check the shuttle for electrical
shorts (page 252).
5. Install the paper guide assembly or pedestal top cover. Plug in the
printer and power it on. Load paper. Run the Plot Test for 1/4
page. If the problem reappears, the controller board or microcode
is suspect. Do the following:
6. Save the printer configuration values. (Refer to the
User’s
Manual
.)
7. Clear NVRAM (page 237).
8. Download and install the latest code from IBM First (page 231).
9. Power on the printer in download mode and load flash memory
(page 238).
a. If you encounter loading problems, go to the appropriate error
code for resolution.
b. If you encounter the failure or message that brought you to
this procedure, replace the controller board (page 319). After
replacing the controller board, DO NOT make the printer
READY, but proceed immediately to the next step.
10. Download and install the latest code from IBM First (page 231).
11. Power on the printer in download mode and load flash memory
(page 238).
Table 3. Message List
Operator Panel Message Explanation Corrective Action
Page 67
Display Messages
67
060 PRINTER HOT
SEE USERS MANUAL (continued)
12. If you encounter the failure after replacing the controller board,
reinstall the original controller board and contact your DDS and
Second Level Support.
062 MACHINE CHECK
SEE USERS MANUAL
Sensors cannot detect current in
the fan circuit.
1. Cycle power. If the message appears, press STOP.
2. If the message occurs on a pedestal model, check that the correct
operator panel is installed. The operator panel for a pedestal
model has resistors R18 and R19 next to the operator panel cable
connector.
3. Check that the exhaust fan is connected to exhaust fan cable
connector J307 and verify that the connector is not installed
backwards.
4. Power off and unplug the printer. Remove the paper guide
assembly. Disconnect connector P107 from the controller board.
Test connector P107/EHF for shorts or opens. (Refer to the Main
Wire Harness Test Tables in Chapter 3.) Replace components
that fail test.
5. Make sure connector P107/EHF has a good connection at J107
on the controller board.
6. Inspect for obstructions of airways and vents. Check for items
beneath the printer blocking cabinet vents. Make sure cabinet
exhaust fan vents are not blocked.
7. Plug in the printer and power it on. Check for fan operation. If the
message appears or the fan doesn’t work, replace the exhaust
fan.
8. Power on the printer. If the problem reappears, the controller
board or microcode is suspect. Do the following:
9. Save the printer configuration values. (Refer to the
User’s
Manual
.)
10. Clear NVRAM (page 237).
11. Download and install the latest code from IBM First (page 231).
Table 3. Message List
Operator Panel Message Explanation Corrective Action
Page 68
Chapter 1 Troubleshooting Display Messages
68
062 MACHINE CHECK
SEE USERS MANUAL (continued)
12. Power on the printer in download mode and load flash memory
(page 238).
a. If you encounter loading problems, go to the appropriate error
code for resolution.
b. If you encounter the failure or message that brought you to
this procedure, replace the controller board (page 319). After
replacing the controller board, DO NOT make the printer
READY, but proceed immediately to the next step.
13. Download and install the latest code from IBM First (page 231).
14. Power on the printer in download mode and load flash memory
(page 238).
15. If you encounter the failure after replacing the controller board,
reinstall the original controller board and contact your DDS and
Second Level Support.
Table 3. Message List
Operator Panel Message Explanation Corrective Action
Page 69
Display Messages
69
065 HAMMER FAN CHECK
SEE USERS MANUAL
Hammer Bank Fan Fault. Sensors
cannot detect current in the fan
circuit.
1. Cycle power. If the message appears, press STOP.
2. Power off and unplug the printer. Remove the paper guide
assembly or pedestal top cover. Verify that the connector is not
installed backwards.
3. Disconnect connector P107 from the controller board. Test
connector P107/HBF for shorts or opens. (Refer to the Main Wire
Harness Test Tables in Chapter 3 and the Main Wire Harness
Test Diagnostic in Chapter 2.) Replace components that fail test.
4. Make sure P107/HBF has a good connection at J107 on the
controller board.
5. Inspect airways and vents for obstructions.
6. Check the shuttle for electrical shorts (page 252).
7. Plug in the printer and power it on. If the problem reappears, the
controller board or microcode is suspect. Do the following:
8. Save the printer configuration values. (Refer to the
User’s
Manual
.)
9. Clear NVRAM (page 237).
10. Download and install the latest code from IBM First (page 231).
11. Power on the printer in download mode and load flash memory
(page 238).
a. If you encounter loading problems, go to the appropriate error
code for resolution.
b. If you encounter the failure or message that brought you to
this procedure, replace the controller board (page 319). After
replacing the controller board, DO NOT make the printer
READY, but proceed immediately to the next step.
12. Download and install the latest code from IBM First (page 231).
13. Power on the printer in download mode and load flash memory
(page 238). If you encounter the failure after replacing the
controller board, reinstall the original controller board and contact
your DDS and Second Level Support.
Table 3. Message List
Operator Panel Message Explanation Corrective Action
Page 70
Chapter 1 Troubleshooting Display Messages
70
069 DATA CLEARED
This message appears when data
are cleared out of printer after the
CANCEL key has been pressed.
No action required.
Table 3. Message List
Operator Panel Message Explanation Corrective Action
Page 71
Display Messages
71
080 POWER SUPPLY HOT
The printer has sensor circuits
that sample the operating
temperature of key components of
the power supply. When higher
than normal temperatures are
sensed, print speed is
automatically reduced. If the
printer runs at reduced speed for
an extended period of time, the
POWER SUPPLY HOT message
is sent to the LCD and printing
stops, allowing printer
components to cool down.
Pressing the START key resumes
the print task. Check the operating
environment. A severe
environment is one with an
ambient temperature at or above
above 40° Celsius (104°
Fahrenheit) or is dirty enough to
create blockage of the cabinet fan
vents. The printer must never be
run at ambient temperatures
greater than 40° Celsius (104°
Fahrenheit). If the printer is
located in such an environment,
relocate it to a cooler, cleaner
area.
1. Inspect printer environment for severity. Advise the user to move
the printer to cooler, cleaner location.
2. Run a print test. If the message appears, do the power supply
operational check (page 258). If the power supply fails the check,
replace it. If it passes the check, go to the next step.
3. Check the kinds of print jobs the user is running: look for very
dense graphics and layouts. Advise the user to run jobs in smaller
batches.
4. Power off and unplug the printer. Remove the paper guide
assembly or pedestal top cover. Check that the power supply
guard/air deflector is correctly positioned over the power supply
board.
CAUTION: DO NOT TOUCH THE POWER SUPPLY, but
hold your hand close enough to it to check for heat radiating off
the power supply board. If the power supply is noticeably hot,
replace it.
5. Check that all fan cables are connected.
6. Inspect vents and fan airways for obstructions. Look underneath
cabinet models for items blocking the cabinet exhaust vents.
7. Replace the power supply if you did not do so earlier.
8. Install paper guide assembly or pedestal top cover. Plug in the
printer and power it on. Load paper. Run the “All E’s” print test for
5 to 10 minutes. If the problem reappears, the controller board or
microcode is suspect. Do the following:
9. Save the printer configuration values. (Refer to the
User’s
Manual
.)
10. Clear NVRAM (page 237).
11. Download and install the latest code from IBM First (page 231).
Table 3. Message List
Operator Panel Message Explanation Corrective Action
Page 72
Display Messages
72
080 POWER SUPPLY HOT
(continued)
12. Power on the printer in download mode and load flash memory
(page 238).
a. If you encounter loading problems, go to the appropriate error
code for resolution.
b. If you encounter the failure or message that brought you to
this procedure, replace the controller board (page 319). After
replacing the controller board, DO NOT make the printer
READY, but proceed immediately to the next step.
13. Download and install the latest code from IBM First (page 231).
14. Power on the printer in download mode and load flash memory
(page 238).
15. If you encounter the failure after replacing the controller board,
reinstall the original controller board and contact your DDS and
Second Level Support.
Table 3. Message List
Operator Panel Message Explanation Corrective Action
Page 73
Display Messages
73
081 POWER VOLT CHECK
SEE USERS MANUAL
The power supply has failed. 1. Run a print test. If the message appears, do the power supply
operational check (page 258). If the power supply fails the check,
replace it. If it passes the check, go to the next step.
2. Check the shuttle for electrical shorts (page 252).
3. Power on the printer. If the problem reappears, the controller
board or microcode is suspect. Do the following:
4. Save the printer configuration values. (Refer to the
User’s
Manual
.)
5. Clear NVRAM (page 237).
6. Download and install the latest code from IBM First (page 231).
7. Power on the printer in download mode and load flash memory
(page 238).
a. If you encounter loading problems, go to the appropriate error
code for resolution.
b. If you encounter the failure or message that brought you to
this procedure, replace the controller board (page 319). After
replacing the controller board, DO NOT make the printer
READY, but proceed immediately to the next step.
8. Download and install the latest code from IBM First (page 231).
9. Power on the printer in download mode and load flash memory
(page 238).
10. If you encounter the failure after replacing the controller board,
reinstall the original controller board and contact your DDS and
Second Level Support.
Table 3. Message List
Operator Panel Message Explanation Corrective Action
Page 74
Display Messages
74
082 POWER 8.5 CHECK
SEE USERS MANUAL
8.5 Volt Power Failed. Internal
power failure.
1. Cycle power. If the message appears, do the power supply
operational check (page 258). If the power supply fails the check,
replace it. If it passes the check, go to the next step.
2. Check the shuttle for electrical shorts (page 252).
3. Power on the printer. If the problem reappears, the controller
board or microcode is suspect. Do the following:
4. Save the printer configuration values. (Refer to the
User’s
Manual
.)
5. Clear NVRAM (page 237).
6. Download and install the latest code from IBM First (page 231).
7. Power on the printer in download mode and load flash memory
(page 238).
a. If you encounter loading problems, go to the appropriate error
code for resolution.
b. If you encounter the failure or message that brought you to
this procedure, replace the controller board (page 319). After
replacing the controller board, DO NOT make the printer
READY, but proceed immediately to the next step.
8. Download and install the latest code from IBM First (page 231).
9. Power on the printer in download mode and load flash memory
(page 238).
10. If you encounter the failure after replacing the controller board,
reinstall the original controller board and contact your DDS and
Second Level Support.
11. Power on the printer. If the message appears, replace the shuttle
frame assembly.
Table 3. Message List
Operator Panel Message Explanation Corrective Action
Page 75
Display Messages
75
083 INTAKE FAN CHECK *
SEE USERS MANUAL
Sensors cannot detect current in
the card cage fan circuit.
1. Cycle power. If the message appears, press STOP.
2. Power off and unplug the printer. Remove the paper guide
assembly or pedestal top cover. Verify that connector p106/CCF
is not installed backwards. The side of the connector with the
locking tab MUST point toward the shell (i.e., outward) when it is
plugged into P106. If it is backwards, the fan will not run and the
083 error will appear.
3. Disconnect connector P106 from the controller board. Test
connector P106/CCF for shorts or opens. (Refer to the Main Wire
Harness Test Tables in Chapter 3.) Replace components that fail
test.
4. Make sure P106/CCF has a good connection at J106 on the
controller board.
5. Inspect for obstructions of airways and vents.
6. Check the shuttle for electrical shorts (page 252).
7. Plug in the printer and power it on. If the problem reappears, the
controller board or microcode is suspect. Do the following:
8. Save the printer configuration values. (Refer to the
User’s
Manual
.)
9. Clear NVRAM (page 237).
10. Download and install the latest code from IBM First (page 231).
11. Power on the printer in download mode and load flash memory
(page 238).
a. If you encounter loading problems, go to the appropriate error
code for resolution.
b. If you encounter the failure or message that brought you to
this procedure, replace the controller board (page 319). After
replacing the controller board, DO NOT make the printer
READY, but proceed immediately to the next step.
12. Download and install the latest code from IBM First (page 231).
Table 3. Message List
Operator Panel Message Explanation Corrective Action
Page 76
Display Messages
76
083 INTAKE FAN CHECK *
SEE USERS MANUAL (continued)
13. Power on the printer in download mode and load flash memory
(page 238). If you encounter the failure after replacing the
controller board, reinstall the original controller board and contact
your DDS and Second Level Support.
084 POWER 48V CHECK *
SEE USERS MANUAL
48 Volt Power Failed. Internal
power failure.
NOTE: Before going to the
customer account, obtain
a power supply, a PSA3
controller board, and
hammer bank power and
logic cables for the printer
model you will be working
on. If the customer
account is a long distance
away, also obtain a
shutlle assembly. You will
return for credit any
component that is not
used.
1. Run a print test. If the message appears, do the power supply
operational check (page 258). If the power supply fails the check,
replace it. If it passes the check, continue with this procedure but
skip the steps concerning the power supply.
2. If the printer is operational, print the Error Log. Check the error log
for 065 HAMMER BANK FAN FAULT or other errors that
occurred before the 084 error. Investigate these errors as
appropriate, because they may be the cause of the 084 error.
3. Power off and unplug the printer. Remove the paper guide
assembly or pedestal top cover. Before handling circuit boards,
put on a static wrist strap.
4. Remove the power supply (PS) and inspect it for any burn marks.
Replace the PS if you find any signs of burning or overheating.
5. Reinstall the PS. Check that PS connector P101 is correctly and
fully seated in connector J101 on the controller board. Verify that
pin 1 on P101 goes into pin 1 on the controller board. If P101 is
ever plugged in backwards with the power on, the controller board
will probably be damaged.
6. Check the shuttle for shorts by conducting the Shuttle Electrical
Shorts Test on page 252. This is IMPORTANT! Replace the
shuttle if it is defective. If it passes the shorts test, remove the
shuttle frame assembly and place it on a hard, flat surface. Spin
the flywheel by hand. The flywheel should spin more than one
turn and there should be no binding anywhere in its spin. If it fails
this test, replace the shuttle frame assembly.
7. Replace the hammer bank power and logic cables. (Refer to 086
CONTROL 15V CHECK / SEE USERS MANUAL, steps 4 through
7.) Plug in the printer and power it on.
Table 3. Message List
Operator Panel Message Explanation Corrective Action
Page 77
Display Messages
77
084 POWER 48V CHECK *
SEE USERS MANUAL (continued)
a. If the printer comes to READY, go to step 13.
b. If the 084 message appears, power off , unplug the printer,
and go to step 8.
8. In the normal power-on sequence, the card cage fan (CCF) will
turn on after “TESTING HARDWARE, PLEASE WAIT” displays
on the operator panel. If the CCF turns on, this means the power
supply (PS) +48 volts is OK. In the following substeps, you will
determine if +48V works by removing most external cables and
components from the controller and PS boards.
a. Disconnect all connections to the controller board except the
P101 power connector and P110 op panel connector.
b. Remove the two-pin CCF connector from the P106 shell and
plug it onto J106 pins 9 and 11 on the controller board.
c. Power on the printer. If the operator panel lights up, this
indicates PS +5V is working. If the CCF runs momentarily
(about 2 seconds), the PS +48V is working and you can go to
step 9.
d. The CCF did not come on in step 8c. Do CCF resistance and
wiring checks. Replace the CCF or any wiring found
defective.
e. Power on the printer. If the operator panel lights up, the PS
+5V is working. If the CCF runs momentarily (about 2
seconds), the PS +48V is working and you can go to step 9.
f. If the CCF did not come in step 8e, the controller or PS board
is defective. It is easier to swap out the PS first. Power down
and unplug the printer. Replace the PS.
g. Power on the printer. If the operator panel lights up, the PS
+5V is working. If the CCF runs momentarily (about 2
seconds), the PS +48V is working. Go to step 9.
h. If the CCF did not come on in step 8f after replacing the PS,
power down and replace the controller (page 319).
Table 3. Message List
Operator Panel Message Explanation Corrective Action
Page 78
Display Messages
78
084 POWER 48V CHECK *
SEE USERS MANUAL (continued)
i. Plug in the printer and power it on. If the operator panel lights
up, the PS +5V is working. If the CCF runs momentarily
(about 2 seconds), the PS +48V is working.
j. If, after replacing the power supply and controller in steps 8f
and 8g, the CCF did not come on, contact DDS and Boulder
support. Exit this procedure. IMPORTANT: Be sure to install
the original power supply and controller board back into the
printer if the new part is NOT required.
k. Replacing the PS and controller fixed the initial errors. To
make sure that the PS was also defective, do the following
1) Replace the original PS.
2) Retest.
3) If OK, return the new PS that is not required. Go to step 9.
4) If not OK, reinstall the new PS. If OK after installing the
new PS, go to step 9. If not OK, contact DDS and Boulder
support. Exit this procedure.
9. In step 8, you determined that the PS +48V is working; therefore,
an external cable or component connecting to the controller board
or the PS is pulling down the PS +48V. Reconnect all cables to
the controller board and PS. Verify that the 084 message still
occurs when you power on the printer.
In the table steps below, you are trying to determine which
external cable or component is defective. Disconnect one cable at
a time in accordance with the following table. If the 084 error still
occurs with the cable disconnected, the defective component is
on another cable. If the 084 error does
not
occur with the cable
disconnected, then the 084 error
is
associated with that cable —
perform diagnostics on the cable and its connecting components.
Always reconnect the cable before disconnecting the next cable
in the table. When connecting hammer bank power P105, make
sure pin 1 on P105 connects to pin 1 on the controller board.
Table 3. Message List
Operator Panel Message Explanation Corrective Action
Page 79
Display Messages
79
084 POWER 48V CHECK *
SEE USERS MANUAL(continued)
Before unplugging or plugging in any cable, power off and
unplug the printer. Do NOT put your hands or tools inside the
printer when it is plugged in.
Table 3. Message List
Operator Panel Message Explanation Corrective Action
DANGER
<3> Hazardous voltages are present in the printer with
the power cord connected to the power source.
Switch off printer power and unplug the the printer
power cord before proceeding.
Page 80
Display Messages
80
084 POWER 48V CHECK *
SEE USERS MANUAL (continued)
Table 3. Message List
Operator Panel Message Explanation Corrective Action
Disconnect Plug under
test. All others are
connected.
Expected Fan result if
+48 V is OK
Expected Operator
Panel Result
Comments
P105 CCF (Card Cage Fan)
momentarily on (2
seconds)
CCF on (v20 models)
TABLE MISMATCH
READY (v20 models)
+48 V is OK. Do hammer
bank logic cable and
shuttle checks.
P106 Shuttle fan comes on 083 INTAKE FAN FAULT +48 V is OK. Do P106
wire harness, platen
motor, and other
component checks.
P107 CCF comes on 090 SHUTTLE OPEN +48 V is OK. Do P107
wire harness, hammer
bank fan, and other
component checks.
P108 CCF momentarily on (2
seconds)
TABLE MISMATCH +48 V is OK. Do P108
cable harness, hammer
bank logic, and shuttle
checks.
P103 (Stacker Logic
Cable)
CCF comes on READY +48 V is OK. Do stacker
logic cable and stacker
checks
P105 (Stacker Power
Cable) Keep P101
plugged into the controller.
CCF comes on READY +48 V is OK. Do stacker
power cable and stacker
checks.
P105 and P103 CCF comes on READY +48 V is OK. Do stacker
check.
P116 CCF comes on READY +48 V is OK. Do P116
cable harness and shuttle
motor check.
Page 81
Display Messages
81
084 POWER 48V CHECK *
SEE USERS MANUAL (continued)
10. The 084 message still occurred when each of the above cables were individually unplugged during
step 9.
11. Power off and unplug the printer. Reconnect all cables to the controller board and PS.
12. Plug in the printer and power it on. If the 084 message appears, contact DDS and Boulder support. Exit
this procedure.
13. The printer comes on READY. If the controller was not replaced during the above procedure, print the
error log. Look for the the last errors that are not the 084 message. Investigate the other reported errors
by following the appropriate procedure in this manual.
14. Go to “OPERATOR PRINT TESTS” in the configuration menu and print a full 136 character width test
pattern of All H’s. If there is any print quality issue, go to the appropriate procedure in this manual.
Table 3. Message List
Operator Panel Message Explanation Corrective Action
Disconnect Plug under
test. All others are
connected.
Expected Fan result if
+48 V is OK
Expected Operator
Panel Result
Comments
P122 for model v20 CCF comes on READY or
TABLE MISMATCH
Do hammer bank and
shuttle checks.
P02 on PS, ribbon cable
for model v20
CCF on momentarily (1
second)
TABLE MISMATCH
DOWNLOAD AGAIN
+48 V is OK. Do P02
cable checks.
P03 on PS for model v20 CCF comes on HAMMER BANK NOT
INSTALLED message
(momentarily). TABLE
MISMATCH /
DOWNLOAD AGAIN
+48 V is OK. Do P03
cable and shuttle checks.
Page 82
Display Messages
82
085 CONTROL VOLT CHECK
SEE USERS MANUAL
Controller voltage failure. 1. Cycle Power. Run the print job again. If the message appears,
download the emulation software again.
2. Cycle power. Run the print job again. If the message appears,
replace the flash memory with blank flash with boot code and
download code.
3. Check the shuttle for electrical shorts (page 252).
4. Power on the printer. If the problem reappears, the controller
board or microcode is suspect. Do the following:
5. Save the printer configuration values. (Refer to the
User’s
Manual
.)
6. Clear NVRAM (page 237).
7. Download and install the latest code from IBM First (page 231).
8. Power on the printer in download mode and load flash memory
(page 238).
a. If you encounter loading problems, go to the appropriate error
code for resolution.
b. If you encounter the failure or message that brought you to
this procedure, replace the controller board (page 319). After
replacing the controller board, DO NOT make the printer
READY, but proceed immediately to the next step.
9. Download and install the latest code from IBM First (page 231).
10. Power on the printer in download mode and load flash memory
(page 238).
11. If you encounter the failure after replacing the controller board,
reinstall the original controller board and contact your DDS and
Second Level Support.
12. Power on the printer. Run the print job again. If the message
appears, do the power supply operational check (page 258). If the
power supply fails the check, replace it. If it passes the check,
contact your DDS and Second Level Support.
Table 3. Message List
Operator Panel Message Explanation Corrective Action
Page 83
Display Messages
83
086 CONTROL 15V CHECK
SEE USERS MANUAL
Controller voltage failure. 1. Make a configuration printout and note the customer’s code load
(if possible).
2. Power down and unplug the printer.
3. Replace the hammer bank logic cable. There may be damage you
cannot see.
4. Power on the printer. If the problem persists, do the cable shorts
test (page 254) on the hammer bank (HB) power cable. Replace
the cable if necessary.
NOTE: When reconnecting the HB power cable, make sure pin 1 on
the cable connector matches pin 1 on the PCBA connector.
Plugging the HB power cable in backwards can result in a
“Table Mismatch” error.
5. Make sure the cables are properly tie-wrapped away from the
reciprocating shuttle. Spin the shuttle motor by hand to check that
the cables are clear of the shuttle as it moves.
6. You can easily verify that when the shuttle cover is installed, the
hammer bank logic cable is clear of the shuttle by removing the
paper scale on the shuttle cover, as follows:
a. Remove the paper scale BEFORE installing the cover to
reduce the chance of losing a screw in the machine. Mark a
location reference line with a pencil across the paper scale
and cover. Remove the three screws holding the paper scale.
b. Install the shuttle cover and fasten it in place. Look in past the
shuttle cover to verify the position of the hammer bank logic
cable. If it is near the shuttle, remove the cover and push or
tie the cable back.
c. When the cable position is OK, install the paper scale, being
careful not to drop any of the three screws. Erase the pencil
line.
Table 3. Message List
Operator Panel Message Explanation Corrective Action
Page 84
Display Messages
84
086 CONTROL 15V CHECK
SEE USERS MANUAL (continued)
7. Power on the printer. If the problem persists, refer to the Main
Wire Harness Test Diagnostic (page 256) to complete the
following substeps:
a. Power down and unplug the printer.
b. Measure the resistance of the following motors: left and right
ribbon motors, platen motor, paper feed motor. Compare the
readings with the values in the two tables mentioned in the
test diagnostic. Replace any defective motors.
c. Inspect all cables going from the above motors to the
controller board. Replace any damaged cables.
d. If no problems are found, do a cable shorts test (page 254) on
the intermediate cables of the ribbon motors and shuttle
motor. Replace any damaged cables.
8. Power on the printer. If the problem persists, check the shuttle for
electrical shorts (page 252). Replace the shuttle if it is defective.
9. Power on the printer. If the problem persists, refer to the Main
Wire Harness Test Diagnostic (page 256) and check the shuttle
motor. Replace the shuttle assembly if the motor is out of spec.
10. Power on the printer. If the problem persists, inspect the controller
board for burned components. If any are found, contact Level 2
support for possible isolation of an additional failing component
(e.g., a motor) that may be damaging the board.
NOTE: If Level 2 directs you to replace the controller board
remember that you must power up in download mode, obtain
the latest code from IBM First (page 231), then load flash
memory (page 238).
11. Power on the printer. If the problem persists, replace the shuttle
frame assembly.
Table 3. Message List
Operator Panel Message Explanation Corrective Action
Page 85
Display Messages
85
086 CONTROL 15V CHECK
SEE USERS MANUAL (continued)
12. Run a print test. If the message appears, do the power supply
operational check (page 258). If the power supply fails the check,
replace it. If it passes the check, Contact your DDS and Second
Level Support.
087 PLATEN OPEN TIMEOUT
CLOSE PLATEN
On a coax interface, the forms
thickness lever has been open for
at least one minute. Load paper.
1. Close the forms thickness lever. Press STOP.
2. Run a print test. If a platen open or close platen message
appears, Power off and unplug the printer. Remove the paper
guide assembly or pedestal top cover. Disconnect connector
P107 from the controller board. Check continuity of the platen
interlock switch cable from P107 to the switch. Replace the platen
interlock switch assembly if it fails continuity test.
3. Check that the platen interlock switch is not loose.
4. Check and adjust the platen open belt. Replace the belt if it is
damaged.
5. Disconnect connector P106 from the controller board. Check the
resistance of connector P106/PLAT M. (Refer to the Main Wire
Harness Test Tables in Chapter 3.) Replace the platen open
motor if it fails the resistance test.
6. Check the shuttle for electrical shorts (page 252).
7. Plug in the printer and power it on. Run a print test. If the problem
reappears, the controller board or microcode is suspect. Do the
following:
8. Save the printer configuration values. (Refer to the
User’s
Manual
.)
9. Clear NVRAM (page 237).
10. Download and install the latest code from IBM First (page 231).
Table 3. Message List
Operator Panel Message Explanation Corrective Action
Page 86
Display Messages
86
087 PLATEN OPEN TIMEOUT
CLOSE PLATEN (continued)
11. Power on the printer in download mode and load flash memory
(page 238).
a. If you encounter loading problems, go to the appropriate error
code for resolution.
b. If you encounter the failure or message that brought you to
this procedure, replace the controller board (page 319). After
replacing the controller board, DO NOT make the printer
READY, but proceed immediately to the next step.
12. Download and install the latest code from IBM First (page 231).
13. Power on the printer in download mode and load flash memory
(page 238).
14. If you encounter the failure after replacing the controller board,
reinstall the original controller board and contact your DDS and
Second Level Support.
Table 3. Message List
Operator Panel Message Explanation Corrective Action
Page 87
Display Messages
87
088 CONTROL 23.5V CHECK
SEE USERS MANUAL
Controller Voltage Failure. 1. Cycle Power. Run the print job again. If the message appears,
download the emulation software again.
2. Cycle power. Run the print job again. If the message appears,
replace the flash memory with blank flash with boot code.
3. Download the latest code from IBM First (page 231).
4. Power on the printer in download mode and load flash memory
(page 238).
5. Check the shuttle for electrical shorts (page 252).
6. Power on the printer. If the problem reappears, the controller
board or microcode is suspect. Do the following:
7. Save the printer configuration values. (Refer to the
User’s
Manual
.)
8. Clear NVRAM (page 237).
9. Download and install the latest code from IBM First (page 231).
10. Power on the printer in download mode and load flash memory
(page 238).
a. If you encounter loading problems, go to the appropriate error
code for resolution.
b. If you encounter the failure or message that brought you to
this procedure, replace the controller board (page 319). After
replacing the controller board, DO NOT make the printer
READY, but proceed immediately to the next step.
11. Download and install the latest code from IBM First (page 231).
12. Power on the printer in download mode and load flash memory
(page 238). If you encounter the failure after replacing the
controller board, reinstall the original controller board.
13. Power on the printer and run a print test. If the message appears,
do the power supply operational check (page 258). If the power
supply fails the check, replace it. If it passes the check, go to the
next step.
Table 3. Message List
Operator Panel Message Explanation Corrective Action
Page 88
Display Messages
88
088 CONTROL 23.5V CHECK
SEE USERS MANUAL (continued)
14. Power on the printer. If the message appears, replace the shuttle
frame assembly.
101 UPPER DRIVER SHORT*
SEE USERS MANUAL
Hammer driver circuits on the
controller board are shorted to
ground.
1. If this message flashes just before “084 POWER 48V CHECK*
SEE USERS MANUAL” appears, the controller board or
microcode is suspect. Do the following:
2. Save the printer configuration values. (Refer to the
User’s
Manual
.)
3. Clear NVRAM (page 237).
4. Download and install the latest code from IBM First (page 231).
5. Power on the printer in download mode and load flash memory
(page 238).
a. If you encounter loading problems, go to the appropriate error
code for resolution.
b. If you encounter the failure or message that brought you to
this procedure, replace the controller board (page 319). After
replacing the controller board, DO NOT make the printer
READY, but proceed immediately to the next step.
6. Download and install the latest code from IBM First (page 231).
7. Power on the printer in download mode and load flash memory
(page 238).
8. If you encounter the failure after replacing the controller board,
reinstall the original controller board and contact your DDS and
Second Level Support.
9. Cycle power. If the message appears, press STOP. If the
message does not clear, replace the hammer bank logic cable
and the hammer bank power cable assemblies.
10. Check the shuttle for electrical shorts (page 252).
Table 3. Message List
Operator Panel Message Explanation Corrective Action
Page 89
Display Messages
89
101 UPPER DRIVER SHORT*
SEE USERS MANUAL (continued)
11. Power on the printer. If the problem appears and you have not
previously replaced the controller board, the controller board or
microcode is suspect. Do the following:
12. Save the printer configuration values. (Refer to the
User’s
Manual
.)
13. Clear NVRAM (page 237).
14. Download and install the latest code from IBM First (page 231).
15. Power on the printer in download mode and load flash memory
(page 238).
a. If you encounter loading problems, go to the appropriate error
code for resolution.
b. If you encounter the failure or message that brought you to
this procedure, replace the controller board (page 319). After
replacing the controller board, DO NOT make the printer
READY, but proceed immediately to the next step.
16. Download and install the latest code from IBM First (page 231).
17. Power on the printer in download mode and load flash memory
(page 238).
18. If you encounter the failure after replacing the controller board,
reinstall the original controller board and contact your DDS and
have them contact Second Level Support. Second Level will then
conference PE in with CE on site and DDS.
Table 3. Message List
Operator Panel Message Explanation Corrective Action
Page 90
Display Messages
90
102 LOWER DRIVER SHORT *
SEE USERS MANUAL
Circuit(s) on the hammer bank or
in the hammer bank power cable
are shorted to ground.
1. Cycle power. If the message appears, press STOP. If the
message does not clear, replace the hammer bank logic cable
and the hammer bank power cable.
2. Check the shuttle for electrical shorts (page 252).
3. Power on the printer. If the message appears, replace the shuttle
frame assembly.
4. Power on the printer. If the problem reappears, the controller
board or microcode is suspect. Do the following:
5. Save the printer configuration values. (Refer to the
User’s
Manual
.)
6. Clear NVRAM (page 237).
7. Download and install the latest code from IBM First (page 231).
8. Power on the printer in download mode and load flash memory
(page 238).
a. If you encounter loading problems, go to the appropriate error
code for resolution.
b. If you encounter the failure or message that brought you to
this procedure, replace the controller board (page 319). After
replacing the controller board, DO NOT make the printer
READY, but proceed immediately to the next step.
9. Download and install the latest code from IBM First (page 231).
10. Power on the printer in download mode and load flash memory
(page 238).
11. If you encounter the failure after replacing the controller board,
reinstall the original controller board and contact your DDS and
Second Level Support.
Table 3. Message List
Operator Panel Message Explanation Corrective Action
Page 91
Display Messages
91
110 STACK OVERFLOW *
SEE USERS MANUAL
System stack has run out of room
and overflowed into other
memory.
1. Cycle power. Run the print job again. If the message appears,
download the emulation software again.
2. Cycle power. Run the print job again. If the problem reappears,
the controller board or microcode is suspect. Do the following:
3. Save the printer configuration values. (Refer to the
User’s
Manual
.)
4. Clear NVRAM (page 237).
5. Download and install the latest code from IBM First (page 231).
6. Power on the printer in download mode and load flash memory
(page 238).
a. If you encounter loading problems, go to the appropriate error
code for resolution.
b. If you encounter the failure or message that brought you to
this procedure, replace the controller board (page 319). After
replacing the controller board, DO NOT make the printer
READY, but proceed immediately to the next step.
7. Download and install the latest code from IBM First (page 231).
8. Power on the printer in download mode, and load flash memory
(page 238).
9. If you encounter the failure after replacing the controller board,
reinstall the original controller board and contact your DDS and
Second Level Support.
Table 3. Message List
Operator Panel Message Explanation Corrective Action
Page 92
Display Messages
92
111 STACK UNDERFLOW *
SEE USERS MANUAL
Firmware error on the controller
board.
1. Cycle power. Run the print job again. If the message appears,
download the emulation software again.
2. Power on the printer. If the problem reappears, the controller
board or microcode is suspect. Do the following:
3. Save the printer configuration values. (Refer to the
User’s
Manual
.)
4. Clear NVRAM (page 237).
5. Download and install the latest code from IBM First (page 231).
6. Power on the printer in download mode and load flash memory
(page 238).
a. If you encounter loading problems, go to the appropriate error
code for resolution.
b. If you encounter the failure or message that brought you to
this procedure, replace the controller board (page 319). After
replacing the controller board, DO NOT make the printer
READY, but proceed immediately to the next step.
7. Download and install the latest code from IBM First (page 231).
8. Power on the printer in download mode, and load flash memory
(page 238).
9. If you encounter the failure after replacing the controller board,
reinstall the original controller board and contact your DDS and
Second Level Support.
Table 3. Message List
Operator Panel Message Explanation Corrective Action
Page 93
Display Messages
93
112 UNDEFINED OPCODE *
SEE USERS MANUAL
Firmware error on the controller
board.
1. Cycle power. Run the print job again. If the message appears,
download the emulation software again.
2. Power on the printer. If the problem reappears, the controller
board or microcode is suspect. Do the following:
3. Save the printer configuration values. (Refer to the
User’s
Manual
.)
4. Clear NVRAM (page 237).
5. Download and install the latest code from IBM First (page 231).
6. Power on the printer in download mode and load flash memory
(page 238).
a. If you encounter loading problems, go to the appropriate error
code for resolution.
b. If you encounter the failure or message that brought you to
this procedure, replace the controller board (page 319). After
replacing the controller board, DO NOT make the printer
READY, but proceed immediately to the next step.
7. Download and install the latest code from IBM First (page 231).
8. Power on the printer in download mode, and load flash memory
(page 238).
9. If you encounter the failure after replacing the controller board,
reinstall the original controller board and contact your DDS and
Second Level Support.
Table 3. Message List
Operator Panel Message Explanation Corrective Action
Page 94
Display Messages
94
113 INSTRUCTION SET
SEE USERS MANUAL
Protected Instruction. Firmware
error on the controller board.
1. Cycle power. Run the print job again. If the message appears,
download the emulation software again.
2. Power on the printer. If the problem reappears, the controller
board or microcode is suspect. Do the following:
3. Save the printer configuration values. (Refer to the
User’s
Manual
.)
4. Clear NVRAM (page 237).
5. Download and install the latest code from IBM First (page 231).
6. Power on the printer in download mode and load flash memory
(page 238).
a. If you encounter loading problems, go to the appropriate error
code for resolution.
b. If you encounter the failure or message that brought you to
this procedure, replace the controller board (page 319). After
replacing the controller board, DO NOT make the printer
READY, but proceed immediately to the next step.
7. Download and install the latest code from IBM First (page 231).
8. Power on the printer in download mode, and load flash memory
(page 238).
9. If you encounter the failure after replacing the controller board,
reinstall the original controller board and contact your DDS and
Second Level Support.
Table 3. Message List
Operator Panel Message Explanation Corrective Action
Page 95
Display Messages
95
114 ILLGL OPR ACCESS *
SEE USERS MANUAL
Illegal Operand Accessed.
Firmware error on the controller
board.
1. Cycle power. Run the print job again. If the message appears,
download the emulation software again.
2. Power on the printer. If the problem reappears, the controller
board or microcode is suspect. Do the following:
3. Save the printer configuration values. (Refer to the
User’s
Manual
.)
4. Clear NVRAM (page 237).
5. Download and install the latest code from IBM First (page 231).
6. Power on the printer in download mode and load flash memory
(page 238).
a. If you encounter loading problems, go to the appropriate error
code for resolution.
b. If you encounter the failure or message that brought you to
this procedure, replace the controller board (page 319). After
replacing the controller board, DO NOT make the printer
READY, but proceed immediately to the next step.
7. Download and install the latest code from IBM First (page 231).
8. Power on the printer in download mode, and load flash memory
(page 238).
9. If you encounter the failure after replacing the controller board,
reinstall the original controller board and contact your DDS and
Second Level Support.
Table 3. Message List
Operator Panel Message Explanation Corrective Action
Page 96
Display Messages
96
115 ILLGL INSTR ACCESS
SEE USERS MANUAL
Illegal Instruction Accessed.
Firmware error on the controller
board.
1. Cycle power. Run the print job again. If the message appears,
download the emulation software again.
2. Power on the printer. If the problem reappears, the controller
board or microcode is suspect. Do the following:
3. Save the printer configuration values. (Refer to the
User’s
Manual
.)
4. Clear NVRAM. (page 237)
5. Download and install the latest code from IBM First (page 231).
6. Power on the printer in download mode and load flash memory
(page 238).
a. If you encounter loading problems, go to the appropriate error
code for resolution.
b. If you encounter the failure or message that brought you to
this procedure, replace the controller board (page 319). After
replacing the controller board, DO NOT make the printer
READY, but proceed immediately to the next step.
7. Download and install the latest code from IBM First (page 231).
8. Power on the printer in download mode, and load flash memory
(page 238).
9. If you encounter the failure after replacing the controller board,
reinstall the original controller board and contact your DDS and
Second Level Support.
Table 3. Message List
Operator Panel Message Explanation Corrective Action
Page 97
Display Messages
97
116 ILLGL BUS ACCESS
SEE USERS MANUAL
Illegal External Bus Accessed.
Firmware error on the controller
board.
1. Cycle power. Run the print job again. If the message appears,
download the emulation software again.
2. Power on the printer. If the problem reappears, the controller
board or microcode is suspect. Do the following:
3. Save the printer configuration values. (Refer to the
User’s
Manual
.)
4. Clear NVRAM (page 237).
5. Download and install the latest code from IBM First (page 231).
6. Power on the printer in download mode and load flash memory
(page 238).
a. If you encounter loading problems, go to the appropriate error
code for resolution.
b. If you encounter the failure or message that brought you to
this procedure, replace the controller board (page 319). After
replacing the controller board, DO NOT make the printer
READY, but proceed immediately to the next step.
7. Download and install the latest code from IBM First (page 231).
8. Power on the printer in download mode, and load flash memory
(page 238).
9. If you encounter the failure after replacing the controller board,
reinstall the original controller board and contact your DDS and
Second Level Support.
Table 3. Message List
Operator Panel Message Explanation Corrective Action
Page 98
Display Messages
98
117 A TO D OVERRUN *
SEE USERS MANUAL
Analog to Digital overrun. The
analog-to-digital converter on the
controller board has overflowed.
1. Cycle power. Run the print job again. If the message appears,
download the emulation software again.
2. Power on the printer. If the problem reappears, the controller
board or microcode is suspect. Do the following:
3. Save the printer configuration values. (Refer to the
User’s
Manual
.)
4. Clear NVRAM (page 237).
5. Download and install the latest code from IBM First (page 231).
6. Power on the printer in download mode and load flash memory
(page 238).
a. If you encounter loading problems, go to the appropriate error
code for resolution.
b. If you encounter the failure or message that brought you to
this procedure, replace the controller board (page 319). After
replacing the controller board, DO NOT make the printer
READY, but proceed immediately to the next step.
7. Download and install the latest code from IBM First (page 231).
8. Power on the printer in download mode, and load flash memory
(page 238).
9. If you encounter the failure after replacing the controller board,
reinstall the original controller board and contact your DDS and
Second Level Support.
Table 3. Message List
Operator Panel Message Explanation Corrective Action
Page 99
Display Messages
99
118 UNDEFINED INTERRUPT
SEE USERS MANUAL
Firmware error on the controller
board.
1. Cycle power. Run the print job again. If the message appears,
download the emulation software again.
2. Power on the printer. If the problem reappears, the controller
board or microcode is suspect. Do the following:
3. Save the printer configuration values. (Refer to the
User’s
Manual
.)
4. Clear NVRAM (page 237).
5. Download and install the latest code from IBM First (page 231).
6. Power on the printer in download mode and load flash memory
(page 238).
a. If you encounter loading problems, go to the appropriate error
code for resolution.
b. If you encounter the failure or message that brought you to
this procedure, replace the controller board (page 319). After
replacing the controller board, DO NOT make the printer
READY, but proceed immediately to the next step.
7. Download and install the latest code from IBM First (page 231).
8. Power on the printer in download mode, and load flash memory
(page 238).
9. If you encounter the failure after replacing the controller board,
reinstall the original controller board and contact your DDS and
Second Level Support.
Table 3. Message List
Operator Panel Message Explanation Corrective Action
Page 100
Display Messages
100
119 TCB CORRUPTED *
SEE USERS MANUAL
Task Control Block on the
controller board has been
corrupted.
1. Cycle power. Run the print job again. If the message appears,
download the emulation software again.
2. Power on the printer. If the problem reappears, the controller
board or microcode is suspect. Do the following:
3. Save the printer configuration values. (Refer to the
User’s
Manual
.)
4. Clear NVRAM (page 237).
5. Download and install the latest code from IBM First (page 231).
6. Power on the printer in download mode and load flash memory
(page 238).
a. If you encounter loading problems, go to the appropriate error
code for resolution.
b. If you encounter the failure or message that brought you to
this procedure, replace the controller board (page 319). After
replacing the controller board, DO NOT make the printer
READY, but proceed immediately to the next step.
7. Download and install the latest code from IBM First (page 231).
8. Power on the printer in download mode, and load flash memory
(page 238).
9. If you encounter the failure after replacing the controller board,
reinstall the original controller board and contact your DDS and
Second Level Support.
Table 3. Message List
Operator Panel Message Explanation Corrective Action
Loading...