IBM InfoPrint 20 User Manual
IBM InfoPrint 20
User’sGuide--WebVersion
S544-5516-W1
IBM InfoPrint 20
User’sGuide--WebVersion
S544-5516-W1
Note!
Before using this information and the product it supports, be sure to read the general information under “Appendix F. Notices”
on page 175.
First Edition (March 1998)
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This is the CD-ROM/Web version of S544-5516-00. It contains information and corrections that were unavailable
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when S544-5516-00 went to press. Revisions are marked.
The following paragraph does not apply to any other country where such provisions are inconsistent with local law.
INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION “AS IS” WITHOUT
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© Copyright International Business Machines Corporation 1998, 1999. All rights reserved.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.
Contents
About This Book ........................vii
Conventions Used........................vii
Related Publications .......................vii
Safety Notices .........................vii
Safety Precautions .......................viii
Electrical Safety .......................viii
Fire Safety .........................viii
Lightning Safety .......................viii
Laser Safety.........................viii
Chapter 1. About Your Printer ...................1
Standard Features ........................2
Optional Features ........................3
Technical Support ........................3
Ordering Supplies ........................4
Memory Requirements ......................4
The InfoPrint 20 CD-ROM .....................5
Obtaining Documents, Drivers, and Utilities from the Web .........6
Obtaining Code Updates from the Web ................6
Chapter 2. Installing Your Printer ..................7
Installation Checklist .......................7
Unpacking and Setting Up the Printer .................7
Applying the Operator Panel Overlay .................8
Powering On the Printer .....................10
Selecting a Language ......................11
Connecting the Parallel Cable ...................11
Installing Printer Drivers .....................13
Chapter 3. Using the Operator Panel ................15
Understanding the Operator Panel Indicator Lights............15
Using the Operator Panel Keys ...................16
Navigating Menus........................17
Locking Menus ........................18
Printing the Printer Configuration Page ...............18
Other Operator Panel Tasks ....................20
Making Duplex or Simplex Printing the Printer Default .........20
Canceling a Print Job .....................21
Printing the Ethernet Network Interface Card Configuration Page .....21
Printing the Token-Ring Network Interface Card Configuration Page ....21
Printing a List of PCL5e Fonts ..................22
Printing a List of PostScript Fonts .................22
Printing a List of IPDS Resident Fonts ...............22
Adjusting Print Density .....................22
Changing the Power Savings (Sleep Mode) Interval ..........23
Changing the Language Shown on the Display Panel..........23
Chapter 4. Paper Handling ....................25
Selecting Paper and Other Printable Material..............25
Selecting Labels and Transparencies................26
Auxiliary Tray Paper Specifications ................27
A4/Letter Tray Paper Specifications ................28
A3/Ledger (11 x 17) Tray Paper Specifications ............29
© Copyright IBM Corp. 1998, 1999 iii
Envelope Tray Paper Specifications ................29
2000-Sheet Input Drawer Paper Specifications ............30
Loading Print Media into the Printer .................30
Loading Letterhead and Prepunched Paper .............30
Loading the A4/Letter Paper Tray .................31
Loading the A3/Ledger (11 x 17) Paper Tray .............33
Using the Auxiliary Tray.....................37
Loading Envelopes into the Envelope Tray..............41
Loading Paper into the 2000-Sheet Input Drawer ...........44
Common Paper Handling Tasks...................47
Selecting The Default Input Tray .................48
Defining the Auxiliary Tray Paper Size ...............48
Turning Tray Switching On or Off .................48
Making Duplex or Simplex Printing the Printer Default .........49
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Changing the Default PCL Page Size ...............50
Defining Custom Form Sizes for IPDS ...............50
Chapter 5. Clearing Jams ....................53
Typical Causes of Paper Jams ...................53
Handling Precautions ......................54
Procedure...........................54
Main Paper Path Jams .....................54
Fuser Area Jams .......................59
Duplex Unit Jams .......................61
2000-Sheet Input Drawer Jams ..................63
Chapter 6. Operator Panel Menus .................65
Test Menu ..........................66
Reset Menu ..........................67
Paper Menu ..........................68
Custom Forms Menu (IPDS) ....................72
Configuration (Config) Menu ....................72
Memory Configuration (Memconfig) Menu ...............74
Parallel Menu .........................75
PCL Menu ..........................76
PS Menu ...........................78
IPDS Menu ..........................79
Token Ring Menu ........................85
Ethernet Menu .........................88
Coaxial SCS Menu .......................90
Twinax SCS Menu .......................93
Coax Setup Menu........................95
Twinax Setup Menu .......................96
Coax DSC/DSE Menu ......................98
Machine Information Menu ....................99
Language Menu ........................100
Chapter 7. Maintaining the Printer ................101
Replacing Supplies .......................101
Changing the Toner Cartridge ...................101
Changing the Usage Kit .....................104
Cleaning the Printer.......................110
Checking the Power Cord ....................111
Chapter 8. Installing Printer Options................113
Handling Static Sensitive Devices .................113
iv InfoPrint 20: User’s Guide -- Web Version
SIMMs and Hard Drives .....................113
Removing the Side Cover ...................113
Installing a SIMM ......................114
Installing a Hard Drive .....................115
Reinstalling the Side Cover ...................116
Network Interface Cards .....................117
Installing a Network Interface Card ................118
The Duplex Unit ........................120
Installing The Duplex Unit ...................120
Removing the Duplex Unit ...................123
The 500-Sheet Paper Tray ....................125
Installing 500–Sheet Paper Trays.................125
Removing 500–Sheet Paper Trays ................129
The Envelope Tray .......................131
Installing the Envelope Tray...................131
Removing the Envelope Tray ..................131
The 2000-Sheet Input Drawer ...................131
Installing the 2000-Sheet Input Drawer...............132
Removing the 2000-Sheet Input Drawer ..............138
Chapter 9. Configuring Printer Network Addresses ..........141
Setting IP, Subnet Mask, and Gateway Addresses ...........141
Setting the Locally Administered MAC Address (LAA) ..........142
Appendix A. Troubleshooting ..................143
Troubleshooting Checklist ....................143
Appendix B. Print Quality Problems ................149
Print Is Too Light........................150
Toner Spots on the Print .....................150
Repetitive Marks on the Print ...................151
Random Deletions or Light Areas on the Print .............151
Vertical Marks on the Print ....................151
Vertical Bands of Deletions or Light Areas on the Print ..........152
Entire Print is Black.......................152
Entire Print Is Blank ......................152
White Spots Within Black Image Area ................153
Printed Image Rubs Off or Smears .................153
The Print Is Damaged ......................153
The Printed Image Is Blurred ...................154
Appendix C. Printer Messages ..................155
Status Messages .......................155
Error Messages ........................160
Appendix D. Specifications and Repackaging ............167
Printer Specifications ......................167
Cartridge Specifications .....................168
Repackaging the Printer .....................168
Appendix E. Repair Inventory Worksheet ..............173
Customer Information ......................173
Inventory Checklist .......................173
Appendix F. Notices ......................175
Trademarks..........................175
Contents v
Energy Star .........................175
Glossary ..........................177
Index ............................183
Readers’ Comments — We’d Like to Hear from You .........193
vi InfoPrint 20: User’s Guide -- Web Version
About This Book
This book is designed to help you use the InfoPrint 20. It describes how to:
v Use the operator panel to navigate menus and control the printer
v Load and select paper and other print materials
v Clear paper jams
v Change printer supplies
v Install printer options
v Troubleshoot printer problems
v Interpret messages displayed on the operator panel
Conventions Used
Names of keys on the operator panel are shown in bold typeface. For example:
v Press the Enter key.
v Press Enter.
Related Publications
The following books contain information that relates to the InfoPrint 20. Note that all
InfoPrint 20 books are available on the CD-ROM that ships with the printer, they are
also available on the web (see “Obtaining Documents, Drivers, and Utilities from the
Web” on page 6).
v IBM InfoPrint 20: Quick Reference Card, G544-5512, provides quick access to
information such as using the operator panel, navigating menus, calling IBM for
technical assistance, and clearing paper jams.
v IBM InfoPrint 20: Quick Setup Poster, S544-5515, shows how to set up the
InfoPrint 20.
v IBM InfoPrint 20: Safety and Warranty Information, G544-5524, contains safety
notices and warranty information in several languages.
v IBM Network Printers: Ethernet and Token Ring Configuration Guide, G544-5240,
describes how to configure the Ethernet and token-ring network interface cards.
v IBM Network Printers: Ethernet and Token Ring Quick Configuration Guide,
G544-5499, is a condensed version of IBM Network Printers: Ethernet and Token
Ring Configuration Guide. It is shipped with the network interface cards.
v IBM Network Printers: Twinax/Coax Configuration Guide, G544-5241, describes
how to configure the twinax and coax network interface cards. This book is
shipped with the cards.
v IBM Network Printers: PCL5e and PostScript Technical Reference, S544-5344,
contains technical reference information about PCL5e and PostScript support.
v IBM Network Printers: IPDS and SCS Technical Reference, S544-5312, contains
technical reference information about InfoPrint 20 IPDS and SCS support.
Safety Notices
There are two types of safety notices:
DANGER indicates the presence of a hazard that has the potential of causing death
or serious injury.
© Copyright IBM Corp. 1998, 1999 vii
CAUTION indicates the presence of a hazard that has the potential of causing
moderate or minor personal injury.
Safety Precautions
Electrical Safety
This printer is inspected and listed by recognized national testing laboratories, such
as Underwriters Laboratories, Inc. (UL) in the U.S.A. and Canadian Standards
Association (CSA) in Canada. Listing of a product by a national testing laboratory
indicates that the product is designed and manufactured in accordance with national
requirements intended to minimize safety hazards. IBM equipment meets a very
high standard of safety in design and manufacture. Remember, however, that this
product operates under conditions of high electrical potentials and heat generation,
both of which are functionally necessary.
Note: In the U.S.A. and Canada, this product is equipped with a required,
country-approved plug for the user’s safety. Use it in conjunction with a
correctly grounded receptacle. In all other countries, the power cable is
supplied without a plug. You must provide the appropriate plug and
compatible receptacle. Understand the electrical standards of your country,
and use only an approved plug. Your IBM marketing representative has
information on the voltage requirements in your country.
Fire Safety
Because the paper and toner used in the printer can burn, you should take normal
precautions to prevent fire. These precautions include common-sense measures,
such as keeping potentially combustible materials (for example, curtains and
chemicals) away from the printer, providing adequate ventilation and cooling,
limiting unattended operation, and having trained personnel available and assigned
to the printer.
Lightning Safety
To avoid personal risk, do not install or reconfigure a communication port or a
teleport during an electrical storm.
Laser Safety
This printer complies with the performance standards set by the U.S. Food and
Drug Administration for a Class 1 Laser Product. This means that the printer
belongs to a class of laser products that does not produce hazardous laser
radiation in a customer accessible area. This classification was accomplished by
providing the necessary protective housing and scanning safeguards to ensure that
laser radiation is inaccessible or within Class 1 limits.
There are various tool-operated machine covers that should be moved, removed, or
replaced only by trained service personnel. There are no operator controls or
adjustments associated with the laser.
No operator maintenance is required to keep the product in compliance as a Class
1 Laser Product. No adjustments that affect laser operation or power are accessible
to the operator.
This printer is a Class 1 Laser Product that contains an enclosed Class 3B laser.
viii InfoPrint 20: User’s Guide -- Web Version
Chapter 1. About Your Printer
The InfoPrint 20 is a multifunctional, 20 page-per-minute laser printer. You can
attach it directly to your workstation and, using optional network interface cards, you
can attach it to networks and other computing environments.
The following illustrations show the basic components of the InfoPrint 20:
© Copyright IBM Corp. 1998, 1999 1
The following illustrations show the InfoPrint 20 with some of the optional features
installed:
Standard Features
Standard features of the printer include:
v Printing speed of up to 20 pages per minute
v Resolution of 600 dots per inch (dpi), switchable to 1200 dpi emulation
v PCL5e support
v Adobe PostScript 3
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2 InfoPrint 20: User’s Guide -- Web Version
v 8MB of memory
v Parallel interface (IEEE Std 1284-1994)
v 500-sheet paper tray
v 150-sheet auxiliary tray
v 500-sheet paper output bin
v Printer drivers
Optional Features
The following table lists optional features for the InfoPrint 20.
Notes:
1. To order optional features, contact your IBM Authorized Dealer or IBM Sales
2. For information about installing optional features, see “Chapter 8. Installing
3. For information about printer memory and memory requirements, see “Memory
Feature Feature Number Part Number
Duplex Unit 4402 90H0716
Paper Drawer/500-Sheet A4/Letter 4501 90H0717
Paper Drawer/500-Sheet A3/Ledger 4502 90H3341
500-Sheet Tray - A4/Letter 4503 90H0718
500-Sheet Tray - A3/Ledger 4504 90H0719
2,000 Sheet Input Drawer 4620 90H0720
Envelope Tray 4511 90H0721
Network Card for Token-Ring 4120 06L9835
Network Card for Ethernet 4161 06L9838
IBM IPDS SIMM 4820 90H0746
IBM Coax SCS Interface 4171 06L9846
IBM Twinax SCS Interface 4141 06L9849
4MB Memory SIMM 4304 63H2463
8MB Memory SIMM 4308 63H2465
16MB Memory SIMM 4316 63H2467
32MB Memory SIMM 4332 63H2469
2MB Flash Memory 4030 63H2443
4MB Flash Memory 4032 63H2444
Hard Drive 4320 90H0610
PC Parallel Cable 63H1956
Software CD Kit 90H0749
Operator Panel Overlays 90H3335
6 ft US (Chicago) Line Cord 6952301
Representative.
Printer Options” on page 113.
Requirements” on page 4.
Technical Support
If you run into a problem, see “Appendix A. Troubleshooting” on page 143. If you
still cannot solve the problem, IBM customer technical support is available at no
additional charge during the warranty period. In the U.S.A. and Canada, call
1-800-358-6661.
Chapter 1. About Your Printer 3
Notes:
1. Have your printer serial number ready. The serial number is on the back of the
2. If you need IBM operating system support (for example, AIX, OS/2, OS/400, and
Ordering Supplies
Printing supplies can be ordered through your IBM authorized printer or printer
supplies reseller. If you have no reseller, you can call 1-888-IBM-PRINT
(1-888-426-7746) in the U.S. or Canada to ask for an authorized dealer or to order
from IBM Printer Supplies.
In other countries, contact your point of purchase for information about where to
order supplies.
In Europe, you can call the IBM Supplies Fulfillment Operation at 31-43-350 2756
or at the following numbers:
v Belgium: 0800 71950
v Denmark: 80015534
v Finland: 08001-13110
v France: 0800 905871
v Germany: 0130 818005
v Italy: 1-678 78349
v Norway: 800-11389
v Spain: 900-983131
v Sweden: 020-794270
v United Kingdom: 0800-968679
printer. It is also listed in the Printer Details section of the printer configuration
page (see “Printing the Printer Configuration Page” on page 18). If you are
asked for a machine type, specify 4320.
MVS), contact IBM software support (1-800-237-5511 in the U.S.A.,
1-800-465-2222 in Canada).
The following table lists supplies for the InfoPrint 20. See “Chapter 7. Maintaining
the Printer” on page 101 for more information.
Supply Part Number
Toner Cartridge 90H0748
Usage Kit (100 Volt) 90H3465
Usage Kit (120 Volt) 90H0750
Usage Kit (230 Volt) 90H0751
Memory Requirements
Table 1 on page 5 shows the minimum memory requirements for the InfoPrint 20.
Notes:
1. The PAGEPROT menu item is available on the PCL Menu, the PostScript (PS)
Menu, and the IPDS Menu. It determines whether or not the printer uses
compression when it prints complex pages.
v PAGEPROT=AUTO—the printer uses compression when it runs into memory
constraints. This can reduce print speed.
4 InfoPrint 20: User’s Guide -- Web Version
v PAGEPROT=ON—the printer does not use compression and therefore
requires more memory.
2. When a column contains two values, the second value indicates the amount of
memory required to support context saving. Context Saving allows the printer to
remember information about the current data stream when it switches back and
forth from one job type (PostScript or PCL5e) to another. InfoPrint 20 always
does context saving for IPDS.
The Memory Configuration (MEMCONFIG) Menu provides two menu items, PCL
SAVE and PS SAVE, which allow you to set context saving on or off for each
data stream. These menu items are displayed only if there is enough memory in
the printer to permit context saving.
Table 1. Memory Requirements
600 1200
Requirement
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PAGEPROT=AUTO (Letter-size
paper)
PAGEPROT=AUTO (A3-size paper) 8/12 MB 8/12 MB 16/24 MB 24/32 MB
PAGEPROT=ON (Letter-size paper) 8/12 MB 12/16 MB 24/32 MB 44/52 MB
PAGEPROT=ON (A3-size paper) 12/16 MB 24/28 MB 44/56 MB 96 MB
Base configuration and IPDS
PAGEPROT=AUTO (Letter-size
paper)
PAGEPROT=AUTO (A3-size paper) 12/16 MB 16/20 MB 20/24 MB 28/36 MB
PAGEPROT=ON (Letter-size paper) 12/16 MB 16/20 MB 24/32 MB 44/56 MB
PAGEPROT=ON (A3-size paper) 16/20 MB 28/32 MB 48/64 MB 96 MB
Simplex Duplex Simplex Duplex
Base configuration
8/12 MB 8/12 MB 12/24 MB 12/24 MB
8/12 MB 12/16 MB 12/24 MB 16/24 MB
The InfoPrint 20 CD-ROM
The InfoPrint 20 ships with a CD-ROM which includes InfoPrint 20 documents,
drivers, programs, and utilities, including:
v InfoPrint 20 Documentation—the CD-ROM includes most InfoPrint 20 documents
in Adobe Acrobat Portable Data File (PDF) format for online viewing and printing.
v PCL5e and PostScript printer drivers for numerous systems, including Windows,
Windows 95, Windows NT, OS/2, AIX, HP-UX, SCO UNIX, and Sun Solaris. For
a complete list of drivers, see the CD-ROM.
v Network Printer Manager (NPM)—NPM is a tool for network administrators. It
runs on the Web, Windows 95, Windows NT, and OS/2. NPM:
– Enables you to install and configure InfoPrint 20 in Local Area Networks
(LANs), including TCP/IP and Novell 3.12 and 4.X.
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– Monitors printers and provides network printer status information including
printer status, paper jams, out of toner conditions, and empty tray conditions.
NPM uses industry standard, open systems Simple Network Management
Protocol (SNMP). SNMP supports Management Information Base (MIB) which
is a collection of information that describes the printer’s functions and
features.
Chapter 1. About Your Printer 5
v Network Printer Resource Utility (NPRU)—NPRU enables administrators to
download fonts and overlays (PCL macros and PostScript overlays) to the printer
memory (DRAM, flash memory, or hard drive). NPRU runs on Windows 3.1,
Windows 95, and OS/2.
v IBM TCP/IP Network Port Monitor for Windows NT 4.0—This enables users to
receive up-to-date bidirectional printer and job status (including end-of-job
notification) from their printers. The port monitor is fully integrated into the
Windows NT 4.0 print subsystem, so the bidirectional status is displayed through
the standard Windows NT printer queue view. Clients on other Windows
platforms can also see up-to-date status if their printers are defined on Windows
NT 4.0 and shared to the network.
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v IBM LPR Remote Printing Client Version 2.00—This utility provides a TCP/IP port
driver for seamless Windows 95 network printing. This package also includes a
command line LPR, RFC 1179, which is a program you can use to print jobs
directly from DOS.
Obtaining Documents, Drivers, and Utilities from the Web
To obtain current versions of the InfoPrint 20 documentation, printer drivers, utilities,
and programs, do the following:
1. Access the IBM Printing Systems Company home page:
http://www.printers.ibm.com
2. Go to the document, printer driver, utility, or program you need and follow the
instructions to download it
Obtaining Code Updates from the Web
To obtain code updates for the InfoPrint 20, if required, do the following:
1. Access the IBM Printing Systems Company home page:
http://www.printers.ibm.com
2. Navigate to the code update you need and follow the instructions to download it
6 InfoPrint 20: User’s Guide -- Web Version
Chapter 2. Installing Your Printer
IBM InfoPrint 20: Quick Setup Poster
To set up your printer, see IBM InfoPrint 20: Quick Setup Poster, which is
shipped with the printer. Use this checklist as a supplement to IBM InfoPrint
20: Quick Setup Poster.
Installation Checklist
__ 1. Unpack your printer. See “Unpacking and Setting Up the Printer”.
__ 2. Install and load the paper tray shipped with your printer. See:
v IBM InfoPrint 20: Quick Setup Poster
v The installation sheets shipped inside the paper trays
v “Loading the A4/Letter Paper Tray” on page 31
v “Loading the A3/Ledger (11 x 17) Paper Tray” on page 33
__ 3. Install the toner cartridge. See:
v IBM InfoPrint 20: Quick Setup Poster
v “Changing the Toner Cartridge” on page 101
__ 4. Apply the operator panel overlay (if it has not already been applied). See
“Applying the Operator Panel Overlay” on page 8.
__ 5. Power on the printer. See “Powering On the Printer” on page 10.
__ 6. Select a language for messages and menus (the default is English). See
“Selecting a Language” on page 11.
__ 7. Print the printer configuration page to verify the printer works. See “Printing
the Printer Configuration Page” on page 18.
__ 8. Connect a parallel cable (if desired). See “Connecting the Parallel Cable” on
page 11.
Note: In addition to the parallel cable attachment, the InfoPrint 20 supports
a wide variety of network attachment interfaces, including twinax,
coax, token-ring, and Ethernet attachments. For information about
installing network attachments and other optional features, please
read “Network Interface Cards” on page 117.
__ 9. Install other options, such as paper trays, the duplex unit, extra memory,
the IPDS SIMM, flash memory, the hard drive, and network interface cards
(Ethernet, token-ring, twinax, and coax). See “Chapter 8. Installing Printer
Options” on page 113.
__ 10. Install print drivers and configure your host environment. See “Installing
Printer Drivers” on page 13.
__ 11. Get familiar with your printer. See “Chapter 3. Using the Operator Panel” on
page 15.
Unpacking and Setting Up the Printer
Before you install your printer, make sure you have a place large enough to put it.
Without any of its optional features attached, the printer dimensions are:
v Width: 22.8 inches (580 mm)
v Depth: 23.7 inches (602 mm)
© Copyright IBM Corp. 1998, 1999 7
v Height: 16.3 inches (413 mm)
In addition, make sure you leave enough room around the printer to access and
operate it, and make sure there is enough room around all power plugs for you to
easily disconnect the power cord. IBM recommends leaving at least 13.6 inches
(340 mm) in the back of the printer, 30.4 inches (760 mm) in the front of the printer,
8 inches (200 mm) on each side, and 16 inches (400 mm) above the printer.
Remove all items from the packing box including packaging pieces. Lift the printer
and place it on a flat surface. If any of the following items are missing, contact your
point of purchase:
v IBM InfoPrint 20
v 500-sheet paper tray
v Toner cartridge
v The following documents: IBM InfoPrint 20: Quick Reference Card, IBM InfoPrint
20: Quick Setup Poster, and IBM InfoPrint 20: Safety and Warranty Information
v CD-ROM
v Power cord (in some countries the power cord needs to be ordered separately
and is shipped in a separate box)
Note: Save all packing materials in case you need to ship or store your printer.
Applying the Operator Panel Overlay
Important!
Some printers may have the overlay installed already. If yours does, skip this
procedure.
1. Peel the thin layer of protective plastic off the message display area.
2. Use a dry cloth or towel to remove dust from the operator panel.
8 InfoPrint 20: User’s Guide -- Web Version
3. Locate the overlay. The overlay lists the names of the keys on the operator
panel.
4. Remove the backing from the overlay.
5. Position the overlay so that the top of it lines up squarely with the top of the
operator panel. Working down from the top of the overlay, gently press it into
place.
Chapter 2. Installing Your Printer 9
Powering On the Printer
1. Make sure the printer is off. The printer is off when the 0 on the switch is
pressed in.
2. Plug the power cord into the socket located on the back of the printer.
Note: Always make sure you leave enough room around the power socket for
you to easily disconnect the printer power cord.
3. Plug the other end of the cord into a grounded AC wall outlet or an equivalent
fixture.
10 InfoPrint 20: User’s Guide -- Web Version
4. To power on the printer, press the 1 on the power switch.
5. The printer displays the message WARMING UP... while it warms up (this
usually takes a little longer than a minute). When the printer is ready, it displays
the message READY.
Selecting a Language
Important!
English is the default language for messages and menus. If you use English,
skip this procedure.
To display messages and menus in a language other than English, do the following:
1. Press the Online key once; you see OFFLINE in the message display area.
2. Press the Menu key until you see LANGUAGE MENU in the message display
area. Then press the Item key until you see LANG=ENGLISH.
3. Press the Value key until you see the language you want to select.
4. To change the value, press the Enter key. An asterisk appears next to the
language you select, indicating that it is now active.
5. Press the Online key to make the printer ready. You see the READY message
in the language you selected.
Connecting the Parallel Cable
Important!
You need to supply the parallel cable; it is not included with the InfoPrint 20.
The parallel cable must be IEEE Std 1284-1994 compliant (IBM part number
63H1956 or its equivalent). To order a parallel cable or other optional feature,
contact your IBM Authorized Dealer or IBM Sales Representative. To install
the following optional network interface cards, see “Network Interface Cards”
on page 117:
v IBM Network Card for Ethernet (10Base2/10BaseT)
v IBM Network Card for Token Ring
v IBM Twinax SCS Interface
v IBM Coax SCS Interface
Chapter 2. Installing Your Printer 11
1. Turn off the printer and unplug it from the wall.
12 InfoPrint 20: User’s Guide -- Web Version
2. Attach the parallel cable to the parallel interface port on the back of the printer.
3. Attach the other end of the cable into the parallel interface slot on your PC or
workstation.
4. Plug the printer power cord into the wall and turn the printer on.
Installing Printer Drivers
Before you can print from your PC or workstation to your printer, you need to install
the right printer driver on your system. The InfoPrint 20 includes a CD-ROM which
contains PCL5e and PostScript printer drivers for numerous systems including
Windows, Windows 95, Windows NT, OS/2, AIX, HP-UX, SCO UNIX, and Sun
Solaris. For a complete list of drivers, see the CD-ROM.
Notes:
1. For your printer driver to work effectively, you must indicate to your printer driver
what features are installed on your printer, for example, what trays are installed,
and how much memory is installed. Therefore, after you install a driver, make
Chapter 2. Installing Your Printer 13
sure you update it to indicate the features installed on your printer. Also, if you
install (or remove) a feature at a later date, make sure you update your printer
driver.
2. Each operating system has unique driver installation procedures. For specific
installation instructions, see the driver installation and README documentation
for your operating system.
3. Printer drivers are also available as follows:
a. Access the IBM Printing Systems Home Page at:
http://www.printers.ibm.com
b. Navigate to the printer driver you need and follow the instructions to
download it
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Chapter 3. Using the Operator Panel
This chapter describes how to use the InfoPrint 20 operator panel. The operator
panel is on the top, left-hand side of the printer. It consists of a message display
area, status indicator lights, and operator keys.
v For information about indicator lights, see “Understanding the Operator Panel
Indicator Lights”.
v For a description of all messages, see “Appendix C. Printer Messages” on
page 155.
v For information about operator panel keys, see “Using the Operator Panel Keys”
on page 16 and “Navigating Menus” on page 17.
v For an overview of some of the most common operator panel tasks, see “Other
Operator Panel Tasks”on page 20.
v For an overview of all printer menus, see “Chapter 6. Operator Panel Menus” on
page 65.
Understanding the Operator Panel Indicator Lights
The status indicators are located at the center of the operator panel.
Indicator lights can be on, off, or blinking.
Indicator Condition
Online On—the printer is online and idle.
© Copyright IBM Corp. 1998, 1999 15
Blinking—the printer is online and receiving or processing data.
Off—the printer is offline. Note that the printer must be offline
before you can change menu settings.
Indicator Condition
Continue On—a condition that requires operator attention exists. Press
the Continue key to continue printing or press the Cancel
Print key to cancel printing. (If the Auto-continue function is on,
the printer may automatically resume printing after thirty
seconds. For more information, see the description of the
AUTOCONTINU item under “Configuration (Config) Menu” on
page 72.)
Off—the printer is operating normally.
Buffer On—a page or partial page is stored in memory. The page
prints when it completes, or, for partial pages, when (a) another
job starts, (b) a port timeout occurs, or (c) you press the Enter
key.
Off—no pages are stored in the printer memory.
Attention Blinking—the printer requires attention.
Off—the printer is operating normally.
Using the Operator Panel Keys
The operator panel keys enable you to configure and operate the printer. They are
located at the bottom of the operator panel.
Use the Online key to take the printer offline or to put it back online.
Note: The printer must be offline before you can change menu
settings or cancel jobs.
Use the Continue key to continue printing when the Continue
indicator is on. When the Continue indicator is on, a condition that
requires operator attention exists. If the Continue indicator is on and
you do not want to continue printing, press the Cancel Print key to
cancel printing.
Use the Enter key to confirm a menu value. Also use Enter to print
a partial page stored in memory. (The Buffer indicator light goes on
to indicate a partial page is in memory.)
Note: To change a menu item to a new value, you must press the
Enter key when the value is displayed in the message display area.
After you press Enter, an asterisk (*) appears next to the new value,
indicating that it is active.
Use the Cancel Print key to cancel the current print job. (After you
press the Cancel Print key, it may take a while before the current
job stops printing.) After the job is canceled, the printer begins
printing the next job in the queue.
Note: The printer must be offline or the Continue indicator must be
on before you can cancel a job.
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Use the Menu key to scroll through the menu list. As you scroll
through the list, the current menu is displayed in the message
display area.
Note: The printer must be offline before you can navigate menus.
Use the Item key to scroll through the list of items for the menu
listed in the message display area. As you scroll through the list, the
current item and, if applicable, the current value for the item is
displayed in the message display area, just below the name of the
current menu.
Use the Value key to scroll through a list of acceptable values for a
menu item. Press the Value key once to scroll forward one value.
Press and hold the Value key to scroll more quickly through the list
(especially for numeric values).
Note: To select a new value, press the Enter key when the value is
displayed in the message display area. An asterisk (*) appears next
to the value, indicating that it is now active.
Use the Shift key to reverse the order in which you scroll when you
use the Menu, Item,orValue keys. To scroll up instead of down,
press both keys at the same time.
Navigating Menus
There are two types of menus: action menus and configuration menus.
Action menus contain a list of actions you can perform, such as printing a list of
active fonts or printing a printer configuration page. There are three action menus:
the Test Menu, the Reset Menu, and the Machine Info Menu.
To work with action menus:
1. Make sure the printer is offline. If the printer is online, press the Online key to
2. Press the Menu key to display the menu you want.
3. Press the Item key to display the action item you want.
4. Press the Enter key to perform the action.
For an example of working with an action menu, see “Printing the Printer
Configuration Page” on page 18.
Configuration menus contain lists of items that define current settings for the
printer, such as default fonts, default input trays, and attachment configuration
settings.
To work with configuration menus:
1. Make sure the printer is offline. If the printer is online, press the Online key to
2. Press the Menu key to display the menu you want.
3. Press the Item key to display the item you want.
take it offline.
take it offline.
Chapter 3. Using the Operator Panel 17
4. Press the Value key to display the value you want.
5. Press the Enter key to change the setting to the value currently displayed in the
message display area. An asterisk (*) appears next to the value after it is
selected.
Notes:
1. When you select a new value, it stays selected until you change it or you reset
the printer defaults. Menu settings are saved when you power off the printer.
2. Many print applications and printer drivers allow you to specify values such as
fonts and input trays. Values set by print applications or printer drivers override
values set at the printer.
Locking Menus
To lock menus, simultaneously press the Enter key and Shift key while you power
on the printer. When menus are locked, users can view menu settings, but they
cannot change them. Users can also continue to print configuration pages and
demo pages while menus are locked.
To unlock menus, simultaneously press the Enter key and Item key while you
power on the printer.
Printing the Printer Configuration Page
1. Make sure the printer is offline. If the printer is online, press the Online key to
take it offline.
2. Make sure Letter or A4-size paper is loaded in the default tray. See “Selecting
The Default Input Tray” on page 48 for more information.
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3. Make sure the default page size for PCL jobs is Letter, A4-size, or larger. See
“Changing the Default PCL Page Size” on page 50 for more information. The
configuration page will print on smaller page sizes, but it may be unreadable.
4. Press the Menu key once. TEST MENU appears in the message display area.
5. Press the Item key once. CONFIG PAGE appears in the message display area.
Note that the menu name appears on the top line and the menu item appears
on the second line.
18 InfoPrint 20: User’s Guide -- Web Version
6. Press the Enter key to print the configuration page. (It takes about a minute.)
The following figure shows a sample printer configuration page.
The configuration page lists:
v Menus—All of the menu settings currently active for your printer. Note that
the list of menus you see is determined by the options you have installed; for
example, you see the Ethernet Menu only when you have the Ethernet
attachment installed. Also note that the configuration page displays the
menus and options in the order they appear on the operator panel; this
allows you to use the configuration page as a menu map.
For a description of all available menus, see “Chapter 6. Operator Panel
Menus” on page 65.
v Installed Options—The options and memory you have installed.
Important: IBM recommends doing the following whenever you install a
feature:
– Print the printer configuration page. Then look under Installed Options to
make sure the printer recognizes the option and the installation was
successful.
– Update your printer driver to indicate the new feature is available. (This
includes features such as new trays and extra memory; you do not need
to indicate new network interface cards.)
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v Autosensed Paper— A list of the paper sizes that the printer sensors have
determined is in each tray. Note that the auxiliary tray does not have a
paper-size sensor.
v Printer Details
– Type—The machine type (4320).
– Serial Number—The machine serial number.
– Page Count—The number of pages printed on the printer.
Chapter 3. Using the Operator Panel 19
– Toner CTR—The number of pages printed since the toner counter was
reset. You should reset the toner count whenever you replace the toner
cartridge. See “Machine Information Menu” on page 99 for more
information.
– Fuser CTR—The number of pages printed with the fuser since the fuser
counter was reset. You should reset the fuser counter whenever you
replace the usage kit. See “Machine Information Menu” on page 99 for
more information.
– Code Levels—Code levels of the printer controller and other programs.
- CTL—The code level of the printer controller.
- PCL—The code level of the printer PCL code.
- PS—The code level of the printer PostScript code.
Note: In addition to the code levels listed here, the configuration page will
list code levels for other installed options, such as network interface
cards.
7. To restore the printer to READY status, press the Online key.
Other Operator Panel Tasks
The rest of this chapter contains examples of how to perform some other common
operator panel tasks. In addition, “Common Paper Handling Tasks” on page 47
contains examples of how you can use the operator panel to change Paper Menu
settings, such as default input trays and default paper sizes. “Chapter 9. Configuring
Printer Network Addresses” on page 141 describes how to set TCP/IP network
values (IP address, gateway address, subnet mask, locally administered MAC
address) from the operator panel.
Making Duplex or Simplex Printing the Printer Default
Situation: You have the duplex unit installed and you want to make duplex printing
or simplex printing the printer default.
Note: Values set in print jobs (either by the print application or by the printer driver)
override values you set at the printer. If a print job specifies simplex printing
and the printer default is duplex, the printer honors the print job setting and
prints on one side only.
Action:
1. Press the Online key until you see OFFLINE in the display.
2. Press the Menu key until you see PAPER MENU in the display.
3. Press the Item key until you see DUPLEX=ON* or DUPLEX=OFF in the display.
4. Press the Value key until you see the new value you want.
5. Press the Enter key to select the new setting. An asterisk appears next to the
value, showing that it is active.
6. To restore the printer to READY status, press the Online key.
Notes:
1. The BINDING item on the Paper Menu lets you specify how you want duplex
jobs to print. If BINDING is set to LONG (the default value) the job prints as if
the paper is to be bound along the long edge of the paper. (On the left for
portrait documents, along the top for landscape documents.) If you set BINDING
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