IBM infoprint 1764 User Manual

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Color printer

User’s Guide

February 2007

Edition: February 2007

The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK

INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED T O, THE IMPLIED W ARRANTIES OF MERCHANT ABILITY OR FITNESS FOR A P AR TICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions; therefore, this statement may not apply to you. This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in later editions. Improvements or changes in the products or the programs described may be made at any time. References in this publication to products, programs, or services do not imply that the manufacturer intends to make these available in all countries in which it operates. Any reference to a product, program, or service is not intended to state or imply that only that product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any existing intellectual property right may be used instead. Evaluation and verification of operation in conjunction with other products, programs, or services, except those expressly designated by the manufacturer, are the user’s responsibility.

This software and any accompanying documentation provided under this ag reement are commercial computer software and documentation developed ex clusively at private expense.

Trademarks

LexmarkMarkNet, and MarkVision are trademarks of Lexmark International, Inc., registered in the United States and/or other countries.

PCL

is a registered trademark of the Hewlett-Packard Company. PCL is Hewlett-Packard Company’s designation of a set of printer commands (language) and functions included in its printer products. This printer is intended to be compatible with the PCL language. This means the printer recognizes PCL commands used in various application programs, and that the printer emulates the functions corresponding to the commands. Other trademarks are the property of their respective owners.

Safety information

• Use only the power supply and power supply cord provided with this product or the manufacturer's authorized replacement power

supply and power supply cord.

• Connect the power supply cord to a properly grounded electrical outlet that is near the product and easily accessible.

• Connect the power supply cord to an electrical outlet that is near the product and easily accessible.

CAUTION: Connect to an Ethernet network which does not exceed the voltage limit of the Ethernet

connector.

• Use only a 26 AWG or larger telecommunications (RJ-11) cord when connecting this product to the public switched telephone network.

• Refer service or repairs, other than those described in the user documentation, to a professional service person.

CAUTION: Do not use the fax feature during a lightning storm. Do not set up this product or make

any electrical or cabling connections, such as the power supply cord or telephone, during a lightning storm.

CAUTION: Do not set up this product or make any electrical or cabling connections, such as the power supply cord or telephone, during a lightning storm.

Chapter 1: Installing and removing options .............. .. ..................................................... 5

Installing a 2000-sheet drawer .........................................................................................................................6

Installing a 500-sheet drawer ...........................................................................................................................7

Installing a duplex unit .....................................................................................................................................8

Installing the printer .........................................................................................................................................9

Installing an output expander ...........................................................................................................................9

Installing a 5-bin mailbox ...............................................................................................................................11

Installing a StapleSmart finisher ....................................................................................................................12

Installing memory and option cards ...............................................................................................................13

Removing memory and option cards .............................................................................................................18

Chapter 2: Printing .................... ........................ .............................................. ..................24

Understanding the printer operator panel ......................................................................................................24

Sending a job to print .....................................................................................................................................26

Printing from a USB flash memory device .....................................................................................................27

Canceling a print job ......................................................................................................................................28

Printing a menu settings page .......................................................................................................................29

Printing a network setup page .......................................................................................................................29

Printing a font sample list ...............................................................................................................................30

Printing a directory list ...................................................................................................................................30

Loading the trays ...........................................................................................................................................30

Loading the multipurpose feeder ...................................................................................................................35

Printing on specialty media (transparencies, labels, other) ...........................................................................37

Linking trays ...................................................................................................................................................38

Linking output bins .........................................................................................................................................39

Holding a job in the printer .............................................................................................................................39

Printing confidential jobs ................................................................................................................................40

Tips for successful printing ............................................................................................................................44

Chapter 3: Media specifications ........................................................................... ........... 46

Media guidelines ............................................................................................................................................46

Storing paper .................................................................................................................................................48

Storing media .................................................................................................................................................52

Identifying media sources and specifications ................................................................................................. 52

Chapter 4: Maintaining the printer ................ .. ............................ ........................... .. ....... 58

Determining the status of supplies .................................................................................................................58

Conserving supplies ........................................ ...... ........................................................................................59

Ordering supplies ...........................................................................................................................................59

Contents

Print cartridges ...............................................................................................................................................59

Toner waste container ...................................................................................................................................59

Fuser and ITU ................................................................................................................................................59

Chapter 5: Clearing paper jams .................. ............................... ...................................... 61

Identifying jams ..............................................................................................................................................61

Access doors and trays .................................................................................................................................62

Understanding jam messages .......................................................................................................................63

Clearing the entire paper path ......................... ...... ............................................. ..... ...... ..... ...........................64

Clearing mailbox, finisher, or output expander jams (Area M) .......................................................................68

Clearing fuser jams ......................... ...... ..... ...... ...... ........................................................................................68

Clearing image transfer unit jams ..................................................................................................................70

If you still need help .......................................................................................................................................76

Chapter 6: Administrative support .......................................................... ........................77

Adjusting operator panel brightness and contrast .........................................................................................77

Disabling operator panel menus ................................. ...... ...... ..... ..................................................................77

Enabling operator panel menus .....................................................................................................................78

Restoring factory default settings ..................................................................................................................78

Adjusting Power Saver ..................................................................................................................................79

Encrypting the disk ................................................ ..... ...... ...... ..... ..................................................................79

Setting security using the Embedded Web Server (EWS) ............................................................................. 80

Black only mode ............................................................................................................................................83

Aligning the image transfer unit .....................................................................................................................84

Using the Coverage Estimator .......................................................................................................................85

Size sensing ..................................................................................................................................................85

Configuring printer alerts ...............................................................................................................................86

Chapter 7: Troubleshooting ............. ........................... .. ........................... ........................87

Calling for service ..........................................................................................................................................87

Checking an unresponsive printer .................................................................................................................87

Printing multi-language PDFs ........................................................................................................................87

Solving printing problems ..............................................................................................................................88

Solving mailbox problems .............................................................................................................................. 89

Solving option problems ................................................................................................................................90

Solving paper feed problems .........................................................................................................................92

Solving print quality problems ........................................................................................................................92

Solving color quality problems .......................................................................................................................97

Chapter 8: Notices ............................................ ........................ ......................................101

Installing and r emo vi ng opti ons

You can cu stomi ze y our printer me mo ry capacity a nd con nectivit y b y addi ng optiona l cards an d in put de v ices . You can also use these instruction s to help y ou lo cate an opt ion f or remo va l. Insta ll the printer an d any o ptions y ou ha v e purchas ed in the following order:

CAUTION: If you are inst al li ng o pti ons a fter set ting up the printer, turn the printe r off and un plu g the power cord

before continuing.

• High capacity feeder (2000-sheet drawer)

• Optional drawers

• Duplex unit

• Printer

• Output options

The instructions in this section cover the following options:

Input options

• High capacity feeder (2000-sheet drawer)

• Optional drawers

• Duplex unit

Output options

• Output expander

• 5-bin mailbox

• StapleSmart finisher

Internal options

• Memory cards – Printer memory – Flash memory – Fonts

• Firmware cards – Bar Code – IPDS and SCS/TNe – PrintCryption™

Note: Use a Phillips screwdriver to remove the system board access cover.

• Other internal options – Printer hard disk – RS-232 serial interface card – Parallel 1284-B interface card

Note: Some options may not be available on some models.

Installing and removing options

Installing a 2000-sheet drawer

Your printer supports one optional 2000-sheet drawer.

Warning: If you have an optional duplex unit and a 2000-sheet drawer, you must install a 500-sheet drawer

between the duplex unit and the 2000-sheet drawer.

1 Unpack the 2000-sheet drawer and remove any packing material. 2 Place the drawer in the location you have chosen for your printer. 3 If you are installing a 500-sheet drawer on top of the 2000-sheet drawer, attach the stabilizing bars.

a Place the two stabilizing bars on the ground, narrow side up. b Lower the 2000-sheet drawer onto the bars, making sure you align the holes in the drawer with the holes in

the bars.

c Screw the bars into place using four screws (two screws for each bar).

4 Adjust the four leveling feet on the bottom of the drawer, if necessary.

Note: You will install the power cord for the 2000-sheet drawer later.

5 Continue with Installing a 500-sheet drawer.

Installing a 2000-sheet drawer

Leveling feet

Installing and removing options

Installing a 500-sheet drawer

Your printer supports up to three additional 500-sheet drawers. However, if you install a 2000-sheet drawer, you can only add one additional 500-sheet drawer.

Warning: If you have an optional duplex unit and a 2000-sheet drawer, you must install a 500-sheet drawer

between the duplex unit and the 2000-sheet drawer.

1 Unpack the 500-sheet drawer and remove any packing material.

2 Place the drawer in the location you have chosen for your printer, or install it on another drawer. To install it on

another drawer:

a Align the holes in the 500-sheet drawer with the positioning posts on the lower drawer. b Lower the 500-sheet drawer into place. Make sur e it is seated securely on the other drawer.

3 If you are installing a 500-sheet drawer on top of a 2000-sheet drawer, secure the drawers with stabilizing screws.

a Insert the screws through the holes next to the positioning posts on the 500-sheet drawer. b Hand-ti gh t en the screws.

Even when fully inserted, the screws allow some space between the drawers.

4 Install another 500-sheet drawer, or continue with Installing a duplex unit.

Installing a 500-sheet drawer

Installing and removing options

Installing a duplex unit

Your printer supports an optional duplex unit that lets you print on both sides of a sheet of paper.

Warning: If you have an optional duplex unit and a 2000-sheet drawer, you must install a 500-sheet drawer

between the duplex unit and the 2000-sheet drawer.

1 Unpack the duplex unit and remove any packing material.

2 Place the duple x un it in th e loc ation y o u ha v e chose n f or y o ur printer or instal l it on a 500 -sheet dr a wer. To install it

on a 500-sheet drawer:

a Align the positioning posts on the drawer with the holes in the duplex unit. b Lower the duplex unit into place. Make sure it is seated securely on the drawer.

Installing a duplex unit

Installing the printer

CAUTION: The printer weighs 4 8–82 kg (105–181 lb). It requires at lea st three (3 ) peopl e to li ft it s af ely. Use the

printer handholds to lift it, do not lift by the fron t of the printer , and make sure your fingers are not under the printer when you set it down.

Installing and removing options

1 Unpack the printer. 2 Place the printer on the duplex unit or 500-sheet drawer:

a Align the positioning posts on the duplex or 500-sheet drawer with the holes in the printer. b Lower the printer into place. Make sure it is seated securely.

Installing an output expander

Your printer supports an optional output expander that lets you stack up to 650 sheets of paper in one bin.

Note: After you unpack the output expander, install it immediately. Otherwise, the edges of the mounting

brackets could damage tabletops or fabrics.

1 Unpack the output expander and remove any packing material. 2 Remove the printer top cover.

Warning: The output e xpander tra y is des igned to hold the w eight of print material only. Do not use it as a shelf;

excess weight may cause it to disengage from the output expander.

3 Align the mounting brackets on the bottom of the output expander with the slots in the top of the printer. 4 Lower the output expander into place.

Installing the printer

Installing and removing options

5 Attach the printer top cover to the output expander. 6 Attach the output expander paper bail to the top cover.

Installing an output expander

Installing and removing options

Installing a 5-bin mailbox

Your printer supports a 5-bin mailbox that lets you collate and stack up to 500 sheets of paper.

Note: After you unpack the mailbox, install it immediately. Otherwise, the edges of the mounting brackets

could damage tabletops or fabrics.

1 Unpack the mailbox and remove any packing material. 2 Remove the printer top cover.

Warning: The mailbox is designed to hold the weight of print material only. Do not use it as a shelf; excess

weight ma y dam ag e it.

3 Align the mounting brackets on the bottom of the mailbox with the slots in the top of the printer. 4 Lower the mailbox into place.

Installing a 5-bin mailbox

Installing and removing options

5 Attach the printer top cover to the mailbox. 6 Attach the mailbox paper bail to the top cover.

Installing a StapleSmart finisher

Your printer supports a StapleSmart finisher. See the information sheet included with the finisher for detailed installation instructions.

Installing a StapleSmart finisher

Installing and removing options

Installing memory and option cards

CAUTION: If you are installi ng me mo ry or option cards som et im e after setting up the printer, turn the printer off

and unplug the po wer c ord before continuing. If y ou ha v e a ny other d e vices conne cted to the printer, turn them off as well and unplug any cables going to the printer.

Removing the system board access cover

1 Locate the access cover on the back of the printer. 2 Remove the four access cover screws (two at top, two at bottom). 3 Remove the ac ces s co ver. 4 Use the illustration to locate the connector for the card you want to install.

Option card connector

Firmware and flash memory card connectors

Memory card connector

Hard disk

connector

Installing a memory card

Follow the instructions in this section to install a printer memory card. Memory cards must have 100-pin connectors.

1 Remove the system board access cover. For more information, see Removing the system board access cover.

Warning: Memory cards are easily damaged by static electricity. Touch something metal on the printer before

you touch a card.

2 Unpack the memory card.

Avoid touching the connection points along the edge of the card. Save the packaging.

Installing memory and option cards

Installing and removing options

Latch

Notch

Connection points

3 Push open the latches on both ends of the memory connector. 4 Align the notches on the bottom of the card with the notches on the connector. 5 Push the memory card firmly into the connector until the latches on either end of the connector snap into place.

It may require some force to fully seat the card.

6 Make sure each latch fits over the notch on the end of the card

Installing a firmware card

Follow the instructions in this section to install an optional firmware or flash memory card. Only one of each type of card is supported.

Warning: Firmware and flash mem ory cards are easily damaged by static elect ricity . Touch something metal on

the printer before you touch a card.

1 Remove the system board access cover. For more information, see Removing the system board access cover. 2 Unpack the card.

Avoid touching the metal pins on the bottom of the card. Save the packaging.

3 Holding the card by its sides, align the pins on the card with the holes on the system board. 4 Push the card firmly into place.

The entire length of the connector on the card must touch the system board. Be careful not to damage the card connectors.

Installing memory and option cards

Installing and removing options

Pins

Installing a hard disk

Follow the instructions in this section to install an optional hard disk. You need a small flathead screwdriver to attach the hard disk to the mounting plate.

Warning: Hard disks a re e as ily da maged by static electrici ty. T o uc h s om eth ing metal on the printer bef o re you

touch a disk.

If an option card has been installed, you may need to remove it before installing the hard disk.

1 Remove the system board access cover. For more information, see Removing the system board access cover. 2 Remove the mounting plate, hard disk, ribbon cable, and attachment screws from the package. 3 Align the ribbon cable connector with the connector pins on the hard disk. 4 Attach the ribbon cable to the hard disk. 5 Align the screw holes on the moun ting plate with the holes in the hard disk. 6 Secure the mounting plate to the hard disk with the screws.

Hard disk

Mounting plate

Ribbon cable

Installing memory and option cards

Installing and removing options

7 Press the ribbon cable connector into the connector on the system board. 8 Flip the hard disk over, and then press the three posts on the mounting plate into the holes on the system board.

The hard disk snaps into place.

Installing an option card

Your printer has one expansion card slot that supports a number of option cards. The following table describes their function.

Card Function

MarkNet internal print server Adds an Ethernet or Token-Ring port so you can connect your printer to a network Parallel 1284-B Interface Card Adds a parallel port Serial Interface Card Adds a serial port

You need a small Phillips screwdriver to install these options.

1 Remove the system board access cover. For more information, see Removing the system board access cover. 2 Remove the screw from the metal plate that covers the connector slot, and then lift the plate off.

Save the screw.

Warning: Option cards a re easily da maged by static elect ricity . T ou ch something m etal on the p rinter before you

touch an option card.

3 Unpack the option card.

Save the packing materials.

4 Align the connector on the option card with the connector on the system board.

The cable connectors on the side of the option card must fit through the connector slot.

5 Push the option card firmly into the option card connector. 6 Secure the card to the system board with the screw.

Installing memory and option cards

Installing and removing options

Connector

Installing memory and option cards

Installing and removing options

Removing memory and option cards

To remove memory or option cards, use the following illustration to locate the connector for the card you want to remove.

Option card connector

Memory card connector

Firmware and flash memory card connectors

Hard disk connector

Accessing the printer system board

1 Turn the printer off. 2 Unplug the printer power cord. 3 Disconnect all cables from the back of the printer. 4 Locate the access cover on the back of the printer. 5 Remove the four access cover screws as shown.

6 Remove the ac ces s co ver.

Removing memory and option cards

Installing and removing options

Removing memory cards

Complete the following steps to remove printer memory or flash memory cards.

Warning: Printer memory and flash memory cards are easily damaged by static electricity. Touch something

metal on the printer before you touch a memory card.

1 Remove the system board access cover. For more information, see Accessing the printer system board. 2 Locate the memory card you want to remove. 3 Push the latches on both ends of the connector away from the card. 4 Pull the card straight out of the connector.

5 Place the card in its original packaging, or wrap the card in paper and store it in a box. 6 Reinstall the system board access cover. For more information, see Reinstalling the system board access

cover.

Removing an option card

Complete the following steps to remove an internal print server, Coax/Twinax Adapter, Parallel Interface Card, or Serial Interface Card.

Warning: Option cards a re easily da maged by static elect ricity . T ou ch something m etal on the p rinter before you

touch an option card.

1 Remove the system board access cover. For more information, see Accessing the printer system board. 2 Locate the option card.

Removing memory and option cards

Installing and removing options

3 Remove the screw that secures the card to the system board connector slot.

4 Gently pull the card out of the connector. 5 If you saved the metal plate that covers the connector slot and you do not plan to insert another card, attach the

plate.

a Slide the clip side of the plate in first, making sure the clip end covers the groove on the system board. b Use the screw to secure the other end of the metal plate to the system board.

6 Place the card in its original packaging, or wrap the card in paper and store it in a box. 7 Replace the system board ac cess cover. For more information, see Reinstalling the system board access

cover.

Removing memory and option cards

Installing and removing options

Removing a hard disk

Warning: Hard disks a re e as ily da maged by static electrici ty. T o uc h s om eth ing metal on the printer bef o re you

touch a disk.

1 Remove the system board access cover. For more information, see Accessing the printer system board. 2 Locate the hard disk. 3 Gently pull the three posts on the hard disk mounting plate out of the holes on the system board.

4 Gently pull the ribbon cable connector out of the connector on the system board.

5 Place the disk in its original packaging, or wrap the disk in paper and store it in a box. 6 Replace the system board ac cess cover. For more information, see Reinstalling the system board access

cover.

Removing memory and option cards

Installing and removing options

Removing a firmware card

Warning: Optional firmware ca rds are easily damaged b y static electricity. To uch something metal on the printer

before you touch an optional firmware card.

1 Remove the system board access cover. For more information, see Accessing the printer system board. 2 Grasp the firmware card gently and pull it straight out in one motion. Do not pull one side and then the other.

3 Place the card in its original packaging, or wrap the card in paper and store it in a box. 4 Replace the system board ac cess cover. For more information, see Reinstalling the system board access

cover.

Removing memory and option cards

Installing and removing options

Reinstalling the system board access cover

1 Align the slots at the top of the access cover with the screws near the top of the printer. 2 Slide the cover up under the top cover lip as far as it will go, and then tighten the screws at the top of the cover. 3 Insert and tighten the four screws to the bottom of the cover.

4 Reconnect all cables on the back of the printer. 5 Plug in the printer power cord. 6 Turn the printer on.

Removing memory and option cards

Printing

Understanding the printer operator panel

The printer operator panel has a four-line, back lit, gray scale display that can show both graphics and text. The Back, Menu, and Stop buttons are located to the left of the display, the navigation buttons are located below the display, and the numeric pad is located to the right of the display.

Back

Stop

Indicator light

Navigation buttons

Numeric pad

USB Direct interface

Select button

Printing

Operator panel buttons

Button Function

Back Press the Back button to return to the last screen viewed.

Note: C hanges made on a screen will not be applied if you press the Back button.

Menu Press the Menu button to open the menu index.

Note: The printer must be in the Ready state to access the menu index. A message

indicating the menus are unavailable will appear if the printer is not ready.

Stop Press the Stop button to stop the mechanical operation of the printer. After pressing Stop,

Indicator light A two-toned green and red LED is used on the operator panel. The lights indicate whether

Navigation buttons The Up and Down buttons are used to move up and down lists.

the message Stopping is displayed. When the printer has stopped, the status line in the operator panel will show Stopped, and a list of options will appear.

the printer power is on, the printer is busy, idle, processing a job, or requires operator intervention.

Status Indicates

Off Power is off Solid green Printer is on, but idle Flashing green Pr i nter is warming up, processing data, or printing a job Solid red Operator intervention is required

When navigating through a list using the Up or Down button, the cursor moves one line at a time. Pressing the Down button changes the screen to the next whole page.

The Left and Right buttons are used to move within a screen, such as moving from on e menu index item to ano ther. They are also used to scroll through text that will not fit on the screen.

The Select button is used to initiate action on a selection. Press Select to select an item, to submit a configuration item, or to start or cancel a job.

USB Direct interface The host USB Direct interface on the operator panel is used to plug in a USB flash memory

device and print PDF an d su ppo rted graphi c files (.gif, .jpeg, .jpg, .bmp, .png, .tiff, .tif, .pcx, and .d’s files).

Note: A USB port is located on the back of the printer to connect a host computer.

Understanding the printer operator panel

Button Function

Printing

Numeric pad The numeric pad consists of numbers, a pound (#) sign, and a backspace button. The 5

button has a raised bump for non-visual orientation.

The numbers are used to enter numeric values for items like quantities or PINs. The backspace is used to delete the number to the left of the cursor. Pressing the backspace multiple times will delete additional entries.

Note: The pound (#) sign is not used.

The display panel show s mess ages and g r aphi cs des cribing the curre nt state of the printe r

Display panel

Status / Supplies

Ready Tray 1 low View Supplies

and indicating possible printer problems you must resolve. The top line of the display is the header line. If applicable, it will contain the graphic

indicating the Back button can be used. It will also display the current status and the Supplies (Warnings) status. If multiple warnings are present, each warning will be separated by a comma.

The other three lines of the display are the body of the screen. This is where you view printer status, supplies messages, Show me screens, and make selections.

Tell Me More screen

Some held jobs were not restored.

Show me screen

Remove tr ay; removeprint media

Sending a job to print

To print a job from a typical Windows application:

1 Open the file you want to print. 2 From the File menu, select Print. 3 Verify that the correct printer is selected in the dialog box. 4 Modify the printer settings as appropriate (such as the pages you want to print or the number of copies).

Note: Click Properties or Setup to adjust printer settings no t available from the firs t sc ree n, an d cl ick OK.

5 Click OK or Print to send the job to the selected printer.

Sending a job to print

Printing

Printing from a USB flash memory device

A USB Direct interface is located on the operator panel so you can insert a USB flash memory device and print PDF documents and supported graphic files. Printing a document from a USB flash memory device is similar to printing a held job.

Note: Supported graphic types are .gif, .jpeg, .jpg, .bmp, .png, .tiff, .tif, .pcx, and .dcx.

Note the following when using a USB flash memory device with the printer USB Direct Interface:

• USB devices must be compatible with the USB 2.0 standard.

• Hi-Speed USB devices must support the Full-Speed standard as well. Devices only supporting USB low speed

capabilities are not supported.

• USB devices must support the FAT file system. Devices formatted with NTFS or any other file system are not supported.

• You cannot print encrypted files or files without printing permissions.

To print from a USB flash memory device:

1 Make sure the printer is on and Ready or Busy appears. 2 Insert a USB flash memory device into the USB Direct interface.

Note:

• If you insert the memory device when the printer requires attention such as when a paper jam has occurred, the printer ignores the memory device.

• If you insert the memory device when the printer is busy printing other jobs, the message Printer Busy appears. Select Continue, and your job prints after the other jobs finish.

Printing from a USB flash memory device

Printing

3 Press until appears next to the document you want to print, and then press .

A screen asking the number of copies to be printed will appear.

USB drive

My_document_01 My_document_02

4 To print only one copy, press , or manually input the number of copies with the number pad, then press .

Note: Do not remove the USB flash memory device from the USB Direct interface until the document has

finished printing.

The document prints.

If you lea ve t he drive in the printer after leav ing the init ial USB men u scree n, you can still print files on th e drive as held jobs . For more information, see Printing confidential jobs.

Copies

Canceling a print job

Canceling a job from the printer operator panel

Note: For more information about the operator panel, see Understanding the printer operator panel.

If the job you want to cancel is printing, and Busy appears on the display, press until Cancel a job appears, and then press . The message Cancel Pending appears until the job is canceled.

Canceling a job from a computer running Windows

Canceling a job from the taskbar

When you send a job to print, a small printer icon appears in the right corner of the taskbar.

1 Double-click the printer icon.

A list of print jobs appears in the printer window.

2 Select the job you want to cance l. 3 Press the Delete key on the keyboard.

Canceling a job from the desktop

1 Minimize all programs to reveal the desktop. 2 Double-click the My Computer icon. 3 Double-click the Printers icon.

A list of available printers appears.

Canceling a print job

Printing

4 Double-click the printer you selected when you sent the job.

A list of print jobs appears in the printer window.

5 Select the job you want to cance l. 6 Press the Delete key on the keyboard.

Canceling a job from a Macintosh computer

Canceling a job from a Macintosh computer running Mac OS 9.x

When you send a job to print, the printer icon for your selected printer appears on the desktop.

1 Double-click the printer icon on your desktop.

A list of print jobs appears in the printer window.

2 Select the print job you want to cancel. 3 Click the trash can icon.

Canceling a job from a Macintosh computer running Mac OS X

1 Open Applications ! Utilities, and then double-click Print Center or Printer Setup.

Note: Canceling a print job can also be done by clicking the printer setup utility in the dock.

2 Double-click the printer you are printing to. 3 In the printer window, select the print job you want to cancel. 4 Press Delete.

Printing a menu settings page

You can print a menu settings page to review the default printer settings and to verify printer options are installed correctly.

1 Make sure the printer is on and Ready. 2 Press on the operator panel. 3 Press until Reports appears, and then press . 4 Press until Menu Settings Page appears, and then press .

Printing Menus Settings appears on the display.

The printer returns to the Ready state after the menu settings page prints.

Printing a network setup page

If the printer is attached to a ne twork, print a network setup page on the prin ter to verify the network connection. This pag e also provides important information that helps in configuring for network printing.

1 Make sure the printer is on and the Ready message appears. 2 Press on the operator panel. 3 Press until Reports appears, and then press .

Printing a menu settings page

Printing

4 Press until Network Setup Page appears, and then press .

Note: If an internal print server is installed, Print Net1 Setup appears on the display.

5 Check the first section on the network setup page, and confirm that Status is “Connected.”

If Status is “Not Connected”, the LAN drop may not be active, or the network cable may be malfunctioning. Consult a system support person for a solution, and print another network setup page to verify that the printer is connected to the network.

Printing a font sample list

To print samples of the fonts currently available for your printer:

1 Make sure the printer is on and the Ready message appears. 2 Press on the operator panel. 3 Press until Reports appears, and then press . 4 Press until Print Fonts appears, and then press . 5 Press until appears next to PCL Fonts, PostScript Fonts, or PPDS Fonts, and then press .

Note: PPDS Fonts only appears if PPDS is activated on the printer.

Printing a directory list

A directory listing shows the resources stored in flash memory or on the hard disk. To print a listing:

1 Make sure the printer is on and the Ready message appears. 2 Press on the operator panel. 3 Press until Reports appears. 4 Press . 5 Press until Print Directory appears. 6 Press .

The message Printing Directory List appears on the display. The printer returns to the Ready state after the directory list prints.

Note: Print Directory is only available if you have a flash memory or hard disk installed.

Loading the trays

Helpful hints:

• Never mix media types within a tray.

Printing a font sample list

Printing

• Flex the print m ed ia back and forth to loose n th e she ets, and then fan th em . Do not fold or crease the print media. Straighten the edges of the stack on a level surface.

Warning: Never remove paper trays while a print job is printing. It could damage the tray or the printer.

Loading 500-sheet trays

To load any of the 500-sheet trays:

1 Remove the tray and place it on a flat, level surface. 2 Squeeze the front guide lever and slide the guide to the front of the tray.

3 Squeeze the side guide lever and slide the guide to the correct position for the size paper you are loading.

Icons along the back of the tray indicate paper sizes.

4 Flex the sheets back and forth to loosen them, and then fan them.

Do not fold or crease the paper. Straighten the edges of the stack on a level surface.

Loading the trays

Printing

5 Place the paper in the tray as shown, print side down.

Do not load bent or wrinkled paper.

Maximum stack height indicator

Note: Do not exceed the maximum stack height. Overfilling the tray may cause jams.

6 Squeeze the front guide lever and slide the guide until it firmly touches the stack of paper.

7 Reinstall the tray.

Make sure the tray is pushed completely into the printer.

8 If you are loading a different type of media than was previously loaded in the tray, change the Paper Type setting

for that tray on the operator panel. For more information, see Printing on specialty media (transparencies, labels, other).

Loading the trays

Printing

Loading the 2000-sheet tray

Follow these instructions to load a 2000-sheet tray. Do not load any print media other than paper in the 2000-sheet tray.

1 Pull open the tray. 2 Squeeze the side guide le v er, lift the guide , and place it into the app ropriate slo t f or the siz e pap er you are loadin g.

3 Squeeze the two front guide levers and slide the guide to the correct position for the size paper you are loading.

LT.LG

Loading the trays

Printing

4 Slide the bottom support toward the front of the tray until it touches the front guide.

5 Flex the sheets back and forth to loosen them, and then fan them.

Do not fold or crease the paper. Straighten the edges of the stack on a level surface.

6 Place the paper against the back left corner of the tray, print side down.

Do not load bent or wrinkled print media.

7 Close the tray.

Make sure the tray is pushed completely into the printer.

Note: Do not exceed the maximum stack height. Overfilling the tray may cause paper jams.

Loading the trays

Printing

Loading the multipurpose feeder

You can use the multipurpose feeder one of two wa ys :

Paper tray—As a paper tray, you can load paper or specialty media in the feeder with the intention of

•

leaving the media in the feeder.

• Manual bypass feeder—As a manual bypass feeder, you send a print job to the feeder while

specifying the type and size of media from your computer. The printer then prompts you to load the appropriate print media before it prints.

To load the multipurpose feeder:

1 Open the multipurpose feeder.

2 Squeeze the paper guide lever and slide the guide all the way toward the front of the printer.

3 Flex the sh eets bac k and f orth to loosen th em, and the n fa n them. Do no t fo ld or crea se the print me dia. Str aighten

the edges of the stack on a level surface.

Loading the multipurpose feeder

Printing

4 Arrange the stack of paper or specialty media c orrectly for the size, ty pe, and print method you are using.

5 Place the paper or specia lty med ia, print si de up, along the left side of the mult ipu rpose fe eder, and then push it in

as far as it will easily go. Do not force the media .

Note: Do not exceed the maximum stack height. Overfilling the feeder may cause jams.

6 Squeeze the paper guide lever and slide the guide until it lightly touches the side of the stack.

7 If you are loading a different type of media than was previously loaded in the tray, change the Paper Type setting

for that tray on the operator panel. For more information, see Printing on specialty media (transparencies, labels, other).

Loading the multipurpose feeder

Printing

Printing on specialty media (transparencies, labels, other)

Follow these instructions when you want to print on media such as transparencies, card stock, glossy paper, labels, or envelopes.

1 Load the media as specified for the tray you are using. For help, see any of the following:

–

Loading the trays

– Loading the multipurpose feeder

Set the Paper Size and Paper Type for the multipurpose feeder (MP Feeder Size and MP Feeder Type) to the

correct value f or the prin t media y o u load ed.

Note: Paper Size cannot be adjusted when auto size sensing is enabled. Auto size sensing is enabled by

default for printer trays, but is not available for the multipurpose feeder.

a Press on the operator panel. b Press until you see Paper Menu. c Press . d Press until you see Paper Size/Type. e Press . f Press until you see MP Feeder Size/Type. g Press . h Press until the appears next to the media size you loaded. i Press . j Press until you see MP Feeder Size/Type. k Press . l Press until appears next to the media type you loaded. m Press .

The printer returns to the Ready state.

3 From the computer software application, set the paper type, size, and source according to the media you loaded.

Windows

1 In your word processor, spreadsheet, browser, or other application, select File Print. 2 Click Properties (or Options, Printer, or Setup , depending on the application) to view the printer driver

settings.

3 Click the Paper tab, and then select the tray containing the specialty media from the Paper Tray list box. 4 Select your media type (transparencies, envelopes, and so on) from the Paper T ype list box. 5 Select the size of the specialty media from the Paper Size list box. 6 Click OK, and then send your print job as usual.

Mac OS 9.x

1 In your word processor, spreadsheet, browser, or other application, select File Page Setup. 2 Choose the correct printer in the Format For pop-up menu.

Printing on specialty media (transparencies, labels, other)

3 Choose the paper size from the Paper pop-up menu. 4 Click OK. 5 Select File Print. 6 Select the General panel, and then choose the paper source from the pop-up menus as appropriate. 7 Select the Paper panel, and then choose the paper type from the Paper Type pop-up menu. 8 Send your print job as usual.

Mac OS X

1 In your word processor, spreadsheet, browser, or other application, select File Page Setup. 2 Choose the correct printer in the Format For pop-up menu. 3 Choose the paper size from the Paper Size pop-up menu. 4 Click OK. 5 Select File Print. 6 Select the Paper panel in the copies & pages menu, and then choose the pa per type from the Paper Type

7 Select the P aper Fee d panel, and then choose the paper source from the pop-up menus as appropriate. 8 Send your print job as usual.

Printing

pop-up menu.

Linking trays

• If you load the same siz e a nd ty pe of paper or s pecial ty m edia in mo re tha n one tr a y, the printer automatically link s the trays. This means that when one tray is empty, it feeds from the next linked tray.

For e xam ple , if y ou ha v e t he sa me size an d type of pa per or s peci alty m edia loade d in tr a y 2 and tray 4, the printer feeds from tray 2 until it becomes empty, and then it feeds from the next linked tray—tray 4.

• If you load the same size paper or specialty media in each tray, make sure it is also all the same type to link the trays.

Once the trays you selected are loaded with the same size and type of paper or specialty media, select the same Paper Type setting in the Paper Menu for these sources.

• To disable tray linking, set the Paper Type or Paper Size to a unique value in each one of the trays. For more information, see the Menus and Messages Guide on the Software and DocumentationCD

Linking trays

Printing

Linking output bins

If you attach an optional finisher or mailbox to your printer, you can link output bins, or otherwise specify how the printer sends jobs to the bins, by changing the Configure Bins settings in the Paper Menu.

Value Description

Mailbox* Lets you select an output bin when you send a job to print. (If you prefer, you can select a

Link Links all available bins so that when one bin becomes full, the printer sends jobs to the next

Mail Overflow* Sends jobs automatically to a preassigned overflow bin when the current bin becomes full. Link Optional Configures the printer to treat all the optional bins as one large output bin and treat the stan-

Type Assignment Lets you assign different types of media to specific output bins or a set of linked bins. The

* Only available if you have attached an optional mailbox.

To change the Configure Bins set t in g:

default output bin for all print jobs to go to.) The printer alerts you when the bin you selected becomes full, and stops printing until you empty the bin.

linked bin.

dard bin as an individually addressable bin.

printer then sends all printed media to the bin or set of linked bins that you designated to receive each type of paper or specialty media.

1 Press until you see Paper Menu. 2 Press 3 Press until you see Bin Setup 4 Press 5 Press until you see Configure Bins, and then press . Mailbox appears on the second line of the

display.

6 Press until you see the v a lue you want, and then press to save the value as the bin configuration default. 7 Press until you get to the Ready state.

Holding a job in the printer

When sending a job to the printer, you can specify in the driver that you want the printer to hold the job in memory. When you are ready to print the job, you must go to the printer and use the operator panel menus to identify which held job you want to print.

Note: Print and Hold functions require a minimum of 128MB available printer memory. We recommend a

minimum of 256MB available printer memory and a hard disk.

Printing and deleting held jobs

Once held jobs are s tored i n printer me mory, you c an us e the printe r oper ator p anel to sp ecify wha t y ou want to do wi th one or more of the jobs . You can select either Co nfi den tial Jo b or Held Jobs (Repeat Print, Reserve Print, and Verify Print jobs) from the Job Menu. If you select Confidential Job, you must enter the personal identification number (PIN) you specified in the driver wh en you sent the job. For more information, see Printing confidential jobs.

Linking output bins

Printing

From either the Confidential Job or the Held Jobs menu items, you have several choices:

Print All

•

• JobName1

• JobName2

• Delete All

Note: Confidential jobs will also be an option if confidential jobs are present.

Printing confidential jobs

The term held job refers to any type of print job that can be initiated by the user at the printer. This includes a confidential job, a verify print job, a reserve print job, a repeat print job, a bookmark, a profile, or a file on a USB flash memory device.

When sending a job to the printer, you can specify in the driver that you want the printer to hold the job in memory. Once your job is s tore d in printer memory, go to the printer and us e the printe r operator panel to sp eci fy wha t you want to do with your print job.

All confidential jobs have a user name associated with them. To access confidential jobs, you must first select the type of job (confidential or held), and then select y our user name fro m the user nam e list. On ce yo u select y our us er name , you c an print all your co nfi dential jobs or select an in dividual print job. You can then choose the number of copies f o r the print j ob or you can delete the print job.

When you send a confidential job to the printer, you must enter a personal identification number (PIN) from the driver. The PIN must be four digits using the numbers 0–9. The job is held in printer memory until you enter the same four-digit PIN from the operator panel and choose to print or delete the job. This ensures the job does not print until you are there to retrieve it. No one else using the printer can print the job without the PIN.

Windows

1 From a word processor, spreadsheet, browser, or other application, select File ! Print. 2 Click Properties. (or Options, Printer, or Setup, depending on the application) to view the printer driver settings. 3 Depending on the oper at ing sys tem , you may have to click the Other Options tab, and then cl ick Print and Hold.

Note: If you have difficulty finding Print and Hold ! Confidential Print, click Help and see the topic

“Confidential Print” or “Print and Hold”, and then follow the driver instructions.

4 Enter a User Name and PIN. 5 Send your job to the printer.

Go to the printer when you are ready to retrieve your confidential print job, and follow the At the printer steps.

Macintosh

1 From a word processor, spreadsheet, browser, or other application, select File ! Print. 2 In the “Copies & Pages” or “General” pop-up menu, choose Job Routing.

a When using Mac OS 9, if Job Routing is not a choice on the pop-up menu, select Plug-in Preferences

Print Time Filters.

b Turn down the disclosure triangle to the left of Print Time Filters, and select Job Routing. c In the pop-up menu, choose Job Routing.

3 In the radio group, select Confiden tial Pr int.

Printing confident ial jobs

Printing

4 Enter a User Name and PIN. 5 Send your job to the printer.

Go to the printer when you are ready to retrieve your confidential print job, and follow the At the printer steps.

At the printer

1 Press until Held jobs appears, and then press . 2 Press until Confidential jobs appears, and then press . 3 Press until the appears next to your user name, and then press . 4 Enter your PIN.

For more information, see Entering a personal identification number (PIN).

5 Press until appears next to the job you want to print, and then press .

After your job prints, it is deleted from printer memory.

Entering a personal identification number (PIN)

When you sel ect Confidential Job from the Held job menu, the f ollo wing pr ompt appears on the dis pla y after y ou se lect your user name:

Enter PIN

1 Use the numeric pad to enter the four-digit PIN associated with your confidential job.

Note: As you enter the PIN, asterisks appear on the display to ensure confidentiality.

If you enter an invalid PIN, the Invalid PIN screen appears.

• To reenter the PIN, make sure Try again appears, and then press .

• To cancel, press until Cancel appears, and then press .

2 Press until appears next to the job you want to print, and then press .

After your job prints, it is deleted from printer memory.

Printing confident ial jobs

Printing

Printing and deleting held jobs

Held jobs such as Verify Print, Reserve Print, Repeat Print, Bookmarks, and USB flash memory files differ in function and do not require a PIN to print the job. These jobs are printed or deleted from the printer operator panel.

Verify Print

If you send a Verify Print job, the printer prints one copy and holds the remaining copies you requested in printer memory. Use Verify Print to examine th e fi rst copy to see if it is sat is factory before printing the rem ain ing co pi es. Once all copies are printed, the Verify Print job is automatically deleted from printer memory.

Reserve Print

If you send a Reserve Print job, the printer does not print the job immediately. It stores the job in memory so you can print the job later. The job is held in memory until you delete it from the “Held Jobs” menu. Reserve Print jobs may be deleted if the printer requires extra memory to process additional held jobs.

Repeat Print

If you send a Repeat Print job, the printer prints all requested copies of the job and stores the job in memor y so you can print additional copies later. You can print additional copies as long as the job remains stored in memory.

Note: Repeat Print jobs are automatically deleted from printer memory when the printer requires extra

memory to process additional held jobs.

Windows

1 From a word processor, spreadsheet, browser, or other application, select File ! Print. 2 Click Properties. (or Options, Printer, or Setup, depending on the application) to view the printer driver settings. 3 Depending on the operating system, you may have to click the Other Options tab, and then click Print and Hold.

Note: If you have difficulty fin di ng Print and Hold! Held Jobs, clic k Help, and see the topic Held Jobs or

Print and Hold, then follow the driver instructions.

4 Select the type of held job you want, and then send your job to the printer.

Go to the printer when you are ready to retrieve your confidential print job, and follow the At the printer steps.

Macintosh

1 From a word processor, spreadsheet, browser, or other application, select File ! Print. 2 In the Copies & Pages or General pop-up menu, choose Job Routing.

a When using Mac OS 9, if Job Routing is not a choice on the pop-up menu, choose Plug-in Preferences

Print Time Filters.

b Turn down the disclosure triangle to the left of Print Time Filters, and select Job Routing. c In the pop-up menu, choose Job Routing.

3 In the radio group, select the type of held job you want, enter a user name, and then send your job to the printer.

Go to the printer when you are ready to retrieve your confidential print job, and follow the At the printer steps.

At the printer

1 Press until Held jobs appears, and then press . 2 Press until appears next to your user name, and then press .

Printing confident ial jobs

Printing

3 Press until appears next to the type of action you want to perform:

Print All Delete All JobName1 JobName2

• Confidential jobs will also be an option if confidential jobs are present.

4 Press . 5 Press until appears next to the job you want, and then press .

The job will print or be deleted according to the type of print job and action you selected.

Printing confident ial jobs

Printing

Tips for successful printing

Storing paper

Use the following guidelines to avoid paper feeding problems and uneven print quality.

• Store paper in an environment where the temperature is approximately 21°C (70°F) and the relative

humidity is 40%.

• Store cartons of paper on a pallet or shelf rather than directly on the floor.

• If you store individual packages of paper out of the original carton, make sure they rest on a flat

surface so the edges do not buckle or curl.

• Do not place anything on top of paper packages.

• Store paper in its original wrapper until you load it into the printer.

Storing supplies

Choose a cool, c le an sto r age area for your prin ter su ppl ies. Store supplies right s ide up in their original pack ag ing until you are ready to use them.

Do not expose supplies to:

• Direct sunlight

• Temperatures above 35°C (95°F)

• High humidity (above 80%)

• Salty air

• Corrosive gases

• Heavy dust

Tips for successful printing

Printing

Avoiding jams

You can avoid most paper jams by correctly loading paper and specialty media in the printer. See the following for loading instructions:

•

Loading 500-sheet trays

• Loading the 2000-sheet tray

• Loading the multipurpose feeder

The following hints can help you av oi d pape r jams :

• Use only recommended paper.

• Do not remove paper trays while a job is printing. Wait for a Load Tray <x> or Ready message before you

remove the tray.

• Do not load wrinkled, creased, or damp paper.

• Never mix media types within a tray.

• Flex, fan, and straighten paper before you load it.

• Do not overload the trays or the multipurpose feeder. Make sure the stack height does not exceed the maximum

height indicated.

• Push all trays firmly into the printer after loading them.

• Make sure the guides in the trays are properly positioned for the size paper you have loaded.

• Do not send jobs to staple, hole punch, or offset for transparencies, labels, or card stock.

• We recommend that transparencies, labels, card stock, and envelopes not be sent to the optional mailbox or

optional finisher. These specialty media types should be sent to the standard bin.

• If an optional fin is her or m ai lbox is attached, mak e sure the printer and option are c orrec tl y a lig ne d. For alignment instructions, see the instruction sheet that came with your option.

• Make sure all cables that connect the high capacity feeder or finisher to the printer are correctly attached. For more information, see the instructio n she et that cam e with your option.

• If a jam should occur, clear the entire paper path. For more information, see Clearing the entire paper path.

Tips for successful printing

Media specifications

Media is paper, card stock, transparencies, labels, and envelopes. The last four are sometimes referred to as specialty media. The printer provides high quality printing on a variety of media. A number of things must be considered concerning

media before printing. This chapter provides information to help make media select ions and how to care for media.

Media guidelines

Selecting the appropriate media for the printer helps avoid printing problems. The default Paper Weight setting in the Paper Menu is Normal. For paper less than 20 lb bond (75 g/m

setting. For 32 lb bond to 47 lb bond (120 g/m The following sections contain guidelines for choosing the correct media for the printer.

to 175 g/m2), choose the Heavy setting.

Paper

To ensure the best print quality and feed reliability, use 90 g/m2 (24 lb) xerographic, grain long paper. Business papers designed for general business use may also provide acceptable print quality.

Always print several samples before buying large quantities of any type of media. When choosing any media, consider the weight, fiber content, and color.

The Laser printing process heats paper to high temperatures of 230°C (446°F) for non-MICR applications. Use only paper able to withs tand these temperatures without discoloring, bleeding, or releasing hazardous emissions. Check with the manufacturer or vendor to determine whether the paper chosen is acceptable for laser printers.

When loading paper, note the recommended print side on the paper package, and load paper accordingly. For more information, see Loading the trays.

), choose the Light

Paper characteristics

The following paper characteristics affect print quality and reliability. It is recommended that these guidelines are followed when evaluating new paper stock.

Media specifications

Weight

The printer can automatically feed paper weights from 60 to 176 g/m

60 g/m

(16 lb) might not be stiff enough to feed properly, causing jams. For best performance, use 90 g/m2 (24 lb bond) grain long paper. To use paper narrower than 182 x 257 mm (7.2 x 10.1 in.), it is recommended that the weight be greater than or equal to 90g/m2 (24 lb bond).

Curl

Curl is the tendency of medi a to c urve at its edg es. Excessive curl can cause pa per feeding problem s . Curl can occ ur a fter the paper passes through the printer, where it is exposed to high temperatures. Storing paper unwrapped in hot, humid, cold and dry conditions, even in the trays, can contribute to paper curling prior to printing and can cause feeding problems.

Smoothness

The degree of smoothness of paper directly affects print quality. If the paper is too rough, the toner does not fuse to the paper properly, resulting in poor print quality. If the paper is too smooth, it can cause paper feeding or print quality issues. Smoothness needs to be between 100 and 300 Sheffield points; however, smoothness between 150 and 250 Sheffield points produces the best print quality.

Moisture content

The amount of mo is ture in th e p ape r affects both print qual ity an d the ability of the printer t o feed the paper prope rly. Leave the paper in its original wrapper until it is time to use it. This limits the exposure of the paper to moisture changes that can degrade its performance.

Condition paper while it is still in the original wrapper. To condition it, store it in the same environment as the printer for 24 to 48 hours before printing to let the paper stabilize in the new conditions. Extend the time several days if the storage or transportation environment is very different from the printer environment. Thick paper may also require a longer conditioning period because of the mass of material.

Grain direction

Grain refers to the alignment of the paper fibers in a sheet of paper. Grain is either grain long, running the length of the paper, or grain short, running the width of the paper.

For 60 to 90 g/m

(16 to 24 lb bond) paper, grain long fibers are recommended.

Fiber content

Most high-quality xerographic paper is made from 100% chemically pulped wood. This content provides the paper with a high degree of stability resulting in fewer paper feeding problems and better print quality. Paper containing fibers such as cotton possesses characteristics that can result in degraded paper handling.

(16 to 47 lb bond) grain long. Paper lighter than

Media guidelines

Media specifications

Unacceptable paper

The following papers are not recommended for use with the printer:

• Chemically treated papers used to make copies without carbon paper, also known as carbonless papers, carbonless copy paper (CCP), or no carbon required (NCR) paper

• Preprinted papers with chemicals that may contaminate the printer

• Preprinted papers that can be affected by the temperature in the printer fuser

• Preprinted papers that require a registration (the precise print locatio n on the pag e) greater t han ±0. 09 in., such a s

optical character recognition (OCR) forms In some cases, registration can be adjusted with the software application to successfully print on these forms.

• Coated papers (erasable bond), synthetic papers, or thermal papers

• Rough-edged, rough or heavily textured surface papers or curled papers

• Recycled papers containing more than 25% post-consumer waste that do not meet

DIN 19 309

• Paper ha vi ng a w ei ght les s than 60 g/m

• Multiple-part forms or documents

(16 lb)

Selecting paper

Proper paper loading helps prevent jams and ensures trouble-free printing. To help avoid jams or poor print quality:

• Always use new, undamaged paper.

• Before loading paper, know the recommended print side of the paper. This information is usually indicated on the

paper package.

• Do not use paper that has been cut or trimmed by hand.

• Do not mix media sizes, weights, or types in the same source; mixing results in jams.

• Do not use coated papers unless they are specifically designed for electrophotographic printing.

• Do not forget to change the Paper Size setting when using a source that does not support auto size sensing.

• Do not remove trays while a job is printing or Busy appears on the operator panel.

• Make sure the P a per Type and Pape r W eig ht se ttings are c orrect . (See “Paper Menu” in the Men us and Mess ages

Guide on the publications CD for detailed information about these settings.)

• Make sure the paper is properly loaded in the source.

• Flex paper back and forth. Do not fold or crease the paper. Straighten the edges on a level surface.

Storing paper

Use the following guidelines to avoid paper feeding problems and uneven print quality.

• Store paper in an environment where the temperature is approximately 21°C (70°F) and the relative humidity is 40%.

Storing paper

Media specifications

• Store cartons of paper on a pallet or shelf rather than directly on the floor.

• If you store individual packages of paper out of the original carton, make sure they rest on a flat surface so the

edges do not buckle or curl.

• Do not place anything on top of paper packages.

• Store paper in its original wrapper until you load it into the printer.

Selecting preprinted forms and letterhead

Use the following guidelines when selecting preprinted forms and letterhead paper for the printer:

• Use grain long papers for best results for 60 to 90 g/m

• Use only forms and letterhead printed using an offset lithographic or engraved printing process.

• Avoid papers with rough or heavily textured surfaces.

Use papers printed with heat-resistant inks designed for use in xerographic copiers. The ink must withstand temperatures of 230°C (446°F) without m elting or rel easing ha zardous emis sions . Use inks that are not aff ec ted by the resin in toner. Inks that are oxidation-set or oil-based should meet these requirements; latex inks might not. When in doubt, contact the paper supplier.

Preprinted papers such as letterhead must be able to withstand temperatures up to 230°C (446°F) without melting or releasing hazardous emis si on s .

weigh ts.

Printing on letterhead

Check with the manufacturer or vendor to determine whether the chosen preprinted letterhead is acceptable for laser printers.

Page orientation is important when printing on letterhead. Use the following table for help when loading letterhead in the media sources.

Media source or process Print side Top of page

Trays Printed letterhead face down Letterhead goes toward the left of the tray. Duplex (two-side d) printing from

trays Multipurpose feeder Printed letterhead face up The top of the letterhead should be inserted into

Duplex (two-side d) printing from multipurpose feeder

Printed letterhead face up Letterhead goes toward the right of the tray.

the feeder.

Printed letterhead face down The top of the letterhead should be at th e top or

right hand side of the feeder.

Transparencies

Feed transparencies from the standard tray or the multipurpose feeder. Try a sample of any transparencies being considered for use with the printer before buying large quantiti es.

When printing on transparencies:

• Be sure to set the Paper Ty pe to Transparency from the printer driver, MarkVision™ Professional, or the operator panel to avoid damaging the printer.

• Use transparencies designed specifically for laser printers. Transparencies must be able to withstand temperatures of 230°C (446°F) without melting, discoloring, offsetting or releasing hazardous emissions.

• To prevent print quality problems, avoid getting fingerprints on the transparencies.

• Before loading transparencies, fan the stack to prevent sheets from sticking together.

Storing paper

Media specifications

Selecting transparencies

The printer can print direc tly on transparencies designe d for use in laser printers . Pri nt q ual ity an d d ur ab ili ty depend on the transparency used. Always print samples on the transparencies being considered for use before buying large quantities.

The Pape r Type setting should be set to Transparency to help pre v ent jams . (Se e “Paper Type” in the Menus and Messag es Guide on the publicationsCD for detailed information about this setting.) Check with the manufacturer or vendor to determine whether the transparencies are compatible with laser printers that heat transparencies to 230°C (446°F). Use only transparencies that are able to withstand these temperatures without melting, discoloring, offsetting, or releasing hazardous emissions.

Envelopes

Try a sample of any envelopes being considered for use with the printer before buying large quantities. For more information, see Loading the multipurpose feeder.

When printing on envelopes:

• To achieve the best possible print quality, use only high-quality envelopes that are designed for use in laser printers.

• Set the Paper Source in the Paper Menu based on the source in use, set the Paper Type to Envelope, and select the correct envelope size from the operator panel, the printer driver, or from MarkVision Professional.

• For best performance, use envelopes made from 90 g/m weight for t he 250-s heet s tandard tra y or 105 g /m is 25% or less. Envelopes with 100% cotton content must not exceed 90 g/m

• Use only new, undamaged envelopes.

• For best performance and to minimize jams, do not use envelopes that: – Have excessive curl or twist – Are stuck together or damaged in any way – Contain windows, holes, perforations, cutouts, or embossing – Use metal clasps, string ties, or metal folding bars – Have an interlocking design – Have postage stam ps attached – Have any exposed adhesive when the flap is in the sealed or closed position – Have nicked edges or bent corners – Have rough, cockle, or laid finishes

• Use envelopes that can withstand temperatures of 230°C (446°F) without sealing, excessive curling, wrinkling, or

releasing hazardous emissions. If any doubts exist about the envelopes considered for use, check with the envelope supplier.

• A combination of high humidity (over 60%) and the high printing temperatures may seal the envelopes.

(24 lb bond) paper. Use up to 105 g/m2 (28 lb bond)

(28 lb bond) weight f or en v elop es as l ong as the co tton co ntent

(24 lb bond) weight.

Storing paper

Media specifications

Labels

These labels are supplied in letter size, A4 size, and legal size sheets. Label adhesives, face sheet (printable stock), and topcoats must be able to withstand temperatures of 230°C (446°F) and pressure of 25 pounds per square inch (psi).

Try a sample of any labels considered for use with the printer before purchasing a large quantity.

Note: This printer is intended for occasional paper label printing only.

When printing on labels:

• Set the Paper Type menu item to Labels in the Paper Menu. Set the Paper Type from the printer operator panel, the printer driver, or from MarkVision Professional.

• Do not load labels together with paper or transparencies in the same source; mixing media can cause feeding problems.

• Do not use label sheets with a slick backing material.

• Do not print within 1 mm (0.04 in.) of the die cut.

• Use full label sheets. Partial sheets may cause labels to peel off during printing, resulting in a jam. Partial sheets

also contaminate the printer and the cartridge with adhesive, and could void the printer and cartridge warranties.

• Use labels that can withstand temperatures of 230°C (446°F) without sealing, excessive curling, wrinkling, or releasing hazardous emis si on s .

• Do not print within 1 mm (0.04 in.) of the edge of the label, of the perforations, or between die-cuts of the label.

• Do not use label sheets that have adhesive to the edge of the sheet. Zone coating of the adhesive at least 1 mm

(0.04 in.) away from edges is recommended. Adhesive material contaminates the printer and could void the warranty.

• If zone coating of the ad hesiv e is not possi ble , remo ve a 3 mm (0.12 5 in.) strip on the leadin g and drive r edge , and use a non-oozing adhesive.

• Remove a 3 mm (0.125 in.) strip from the leading edge to prevent labels from peeling inside the printer.

• Portrait orientation is preferred, especially when printing bar codes.

• Do not use labels that have exposed adhesive.

Storing paper

Media specifications

Card stock

Card stock is single ply, and has a large array of properties, such as the moisture content, thickness, and texture, that can significantly affect print quality. For more information on the preferred weight for the grain direction of media, see Identifying media sources and specifications.

Try a sample of any card stock considered for use with the printer before purchasing a large quantity. For more information on the preferred weight of media, see Media types and weights (output options). When pri nting on card stock :

• Set the Paper Type menu item in the Pape r Men u to Card Sto c k from th e oper ator pan el, the printer driv er, or from MarkVision Profes si ona l. Set the Paper Weight to CardStoc k Weight, and select th e C a rdStock Weight as N ormal or Heavy for the value. Set this from the operator panel, the printer driver, or from MarkVision Professional. Use Heavy for card stock weighing more than or heavier than 163 g/m

• Be aware that preprinting, perforation, and creasing can significantly affect the print quality and cause media handling or jamming problems.

• Avoid using card stock that may release hazardous emissions when heated.

• Do not use preprinted card stock manufactured with chemicals that may contaminate the printer. Preprinting

introduces semi-liquid and volatile components into the printer.

• The use of grain long card stock is recommended.

(90 lb).

Storing media

Use the following guidelines for proper media storage. These help avoid media feeding problems and uneven print quality:

• For best results, store media in an environment where the temperature is approximately 21°C (70°F) and the relative humidity is 40%. Most label manufacturers recommend printing in a temperature range of 18 to 24°C (65 to 75°F) with a relative humidity of 40 to 60%.

• Store cartons of media on a pallet or shelf, rather than directly on the floor.

• When storing individual packages of media out of the original carton, make sure they rest on a flat surface so the

edges do not buckle or curl.

Do not place anything on top of the media packages.

Identifying media sources and specifications

The following tables provide information on standard and optional sources, including the media sizes available from the Paper Size menu, and supported weights.

Note: If a media size not listed needs to be used, select the next larger size.

Storing media

Media sizes and support

Media specifications

Legend

✓ — supported with size sensing † — supported without size sensing

✘— unsupported

Media size Dimensions

A3 297 x 420 mm

(11.7 x 16.5 in.)

A4 210 x 297 mm

(8.27 x 11.7 in.)

A5 148 x 210 mm

(5.83 x 8.27 in.)

JIS B4 257 x 364 mm

(10.1 x 14.3 in.)

JIS B5 182 x 257 mm

(7.17 x 10.1 in.)

Letter 215.9 x 279.4 mm

(8.5 x 11 in.)

Legal 215.9 x 355.6 mm

(8.5 x 14 in.)

Executive 184.2 x 266.7 mm

(7.25 x 10.5 in.)

Optional finisher

500-sheet trays

Multi-purpose feeder

Optional high capacity feeder

Optional duplex unit

Optional envelop e drawer

Optional banner tray

Optional 5-bin mailbox

Standard

✘ ✘✘✘✘✘✘✘✘✘

✓ † ✓✓✘✘✓✓✓✓

✓ † ✓✓✘✘✘✓✓✓

✘ ✘✘✘✘✘✘✘✘✘

✓ † ✓✓✘✘✓✓✓✓

Offset

Staple

Folio 216 x 330 mm

††✘✓✘✘✓✓✓✓

(8.5 x 13 in.)

Statement 139.7 x 215.9 mm

††✘✓✘✘✘✓✓✘

(5.5 x 8.5 in.)

Tabloid 279 x 432 mm

✘ ✘✘✘✘✘✘✘✘✘

(11 x 17 in.)

Universal

69.85 x 127 mm to

††✘ † ✘✘✘✓✓✓ 297 x 1219.2 mm (2.75 x 3.5 in. to

11.69 x 48 in.)

Banner 210 to 215.9 mm

✘ † ✘✘✘✓✘✘✘✘ wide by up to 1219.2 mm long (8.27 to 8.5 inches wide b y up to 48 inches long)

7 3/4 Envelope (Monarch)

Supported as selected paper with tray size sensing turned off in the appropriate trays.

When selected, the page is formatted for 215.9 x 355.6 mm (8.5 x 14 in.) unless otherwise specified.

98.4 x 190.5 mm (3.875 x 7.5 in.)

✘ † ✘✘† ✘✘✘✘✘

Identifying media sources and specifications

Media sizes and support (continued)

Media specifications

Legend

✓ — supported with size sensing † — supported without size sensing

✘— unsupported

Media size Dimensions

9 Envelope 98.4 x 225.4 mm

10 Envelope 104.8 x 241.3 mm

DL Envelope 110 x 220 mm

C5 Envelope 162 x 229 mm

B5 Envelope 176 x 250 mm

Other Envelope 104.8 mm x 210 mm

Supported as selected paper with tray size sensing turned off in the appropriate trays.

When selected, the page is formatted for 215.9 x 355.6 mm (8.5 x 14 in.) unless otherwise specified.

(3.875 x 8.9 in.)

(4.12 x 9.5 in.)

(4.33 x 8.66 in.)

(6.38 x 9.01 in.)

(6.93 x 9.84 in.)

to 215.9 mm x 355.6 mm

4.125 in. x 8.27 in. to 8.5 in. x 14 in.)

500-sheet trays

✘ † ✘✘† ✘✘✘✘✘

Multi-purpose feeder

Optional high capacity feeder

Optional duplex unit

Optional envelope drawer

Optional banner tray

Optional 5-bin mailbox

Optional finisher

Standard

Offset

Staple

Media support by type for optional features

Optional

Legend

✓ — supported ✘— unsupported

500-sheet

Media

Paper ✓✓✓✓✘✘✓✓✓✓ Card stock ✓✓✘✓✘✘✘✓✓✓ Transparencies ✓✓✘✘✘✘✘✓✓✘ Paperlabels ✓✓✘✓✘✘✘✓✓✘ Envelopes ✘✓✘✘✓✘✘✘✘✘ Glossy paper ✓✓✓✓✘✘✘✓✓✘

trays

Multipurpose feeder

Optional high capacity feeder

Optional duplex

Optional envelope drawer

Optional banner tray

Optional 5-bin mailbox

Finisher

Standard

Offset

Staple

Identifying media sources and specifications

Media types and weights (input options)

Media specifications

Media weight

Media Type

Paper Xerographic or

business paper (used for simplex printing)

Xerographic or business paper (used for duplex

500-sheet trays

60 to 74.9 g/m2 grain long (16 to 19.9 lb

bond) 75 to 176 g/m

grain long (20 to 47 lb bond)

Multipurpose feeder

60 to 74.9 g/m2 grain long (16 to 19.9 lb

bond) 75 to 176 g/m

grain long (20 to 47 lb bond)

2000-sheet drawer

60 to 74.9 g/m2 grain long (16 to 19.9 lb bond)

75 to 176 g/m grain long (20 to 47 lb bond)

Envelope drawer

Not supported

printing)

Glossy papers Book 88 to 176 g/m

grain long (60 to 120 lb book)

Cover 162 to 176 g/m

grain long (60 to 65 lb cove r)

Card stock—maximum (grain long)

2,3

Index Bristol 163 g/m2 (90 lb) 163 g/m2 (90 lb) Not recommended Not supported Tag 163 g/m

(100 lb) 163 g/m2 (100 lb) Not recommended Not supported

88 to 176 g/m grain long (60 to 120 lb book)

162 to 176 g/m grain long (60 to 65 lb cover)

88 to 176 g/m grain long (60 to 120 lb book)

162 to 176 g/m grain long (60 to 65 lb cover)

Not supported

Cover 176 g/m2 (65 lb) 176 g/m2 (65 lb) Not recommended Not supported

Card stock—maximum (grain short)

2,3

Index Bristol 199 g/m2 (110 lb) 199 g/m2 (110 lb) Not recommended Not supported Tag 203 g/m

(125 lb) 203 g/m2 (125 lb) Not supported Not supported

Cover 216 g/m2 (80 lb) 216 g/m2 (80 lb) Not supported Not supported

Transparencies

Laser printer 161 to 169 g/m

(43 to 45lb bond)

Labels—maximum

2,4

Paper 180 g/m2 (48 lb

bond)

Envelopes

Sulfite, wood-free

Not supported 60 to 105 g/m or up to 100% cotton bonds

Paper weighing less than 75 g/m2 (20 lb bond) is limited to simplex printing only at less than 60% relative humidity.

This paper weight in any source is not supported for duplex (two-sided) printing.

For 60 to 176 g/m2(16 to 47 lb bond) paper, grain long fibers are recommended. For papers heavier than 176 g/m2 (47 lb

161 to 169 g/m (43 to 45lb bond)

199 g/m2 (53 lb bond)

(16 to 28 lb bond)

5, 6

Not supported Not supported

Not supported 60 to 105 g/m

(16 to 28 lb

5, 6

bond)

bond), grain short is recommended.

Pressure sensitive area must enter the printer first.

100% cotton content maximum weight is 90.2g/m2 (24 lb) bond.

105 g/m2 (28 lb bond) envelopes are limited to 25% cotton content.

Identifying media sources and specifications

Media specifications

Media types and weights (output options)

Media weight Standard output

bin and optional

Media Type

Paper Xerographic or

business paper (used for simplex printing)

Xerographic or business paper (used for duplex

output expander

60 to 74.9 g/m2 grain long (16 to 19.9 lb

bond)

75 to 176 g/m grain long (20 to 47 lb bond)

printing)

Glossy papers Book 88 to 176 g/m

grain long (60 to 120 lb book)

Cover 162 to 176 g/m

grain long (60 to 65 lb cover)

Card stock— maximum (grain long)

2,3

Index Bristol 163 g/m2 (90 lb) Not

Tag 163 g/m2 (100 lb) Not

Cover 176 g/m

(65 lb) Not

5-bin mailbox

60 to 74.9 g/m2 grain long (16 to 19.9 lb

bond) 75 to 90 g/m

grain long (20 to 24 lb bond)

Not supported

supported

Optional finisher

Standard Offset Staple

60 to 74.9 g/m2 grain long (16 to 19.9 lb bond)

75 to 90 g/m grain long (20 to 24 lb

60 to 74.9 g/m2 grain long (16 to 19.9 lb

bond) 75 to 90 g/m

grain long (20 to 24 lb bond)

bond) 88 to 176

g/m grain long (60 to 120 lb book)

162 to 176

g/m grain long (60 to 65 lb cover)

163 g/m2 (90 lb)

163 g/m2 (100 lb)

176 g/m2 (65 lb)

88 to 176

g/m grain long (60 to 120 lb book)

162 to 176

g/m grain long (60 to 65 lb cover)

163 g/m2 (90 lb)

163 g/m2 (100 lb)

176 g/m2 (65 lb)

60 to 74.9 g/m2 grain long (16 to 19. 9 lb

bond) 75 to 90 g/m

grain long (20 to 24 lb bond)

Not supported

Card stock— maximum (grain short)

2,3

Transparencies

Paper weighing less than 75 g/m2 (20 lb bond) is limited to simplex printing only at less than 60% relative humidity.

This paper weight in any source is not supported for duplex (two-sided) printing.

For 60 to 176 g/m2(16 to 47 lb bond) paper, grain long fibers are recommended. For papers heavier than 176 g/m2 (47 lb

Index Bristol 199 g/m2 (110 lb) Not

Tag 203 g/m2 (125 lb) Not

Cover 216 g/m

Laser printer 161 to 169 g/m

(43 to 45lb bond)

(80 lb) Not

4,5

supported

supported Not

supported

199 g/m2 (110 lb)

203 g/m2 (125 lb)

216 g/m2 (80 lb)

161 to 169

g/m (43 to 45lb

4,5

bond)

199 g/m2 (110 lb)

203 g/m2 (125 lb)

216 g/m2 (80 lb)

161 to 169

g/m (43 to 45lb

4,5

bond)

Not supported

bond), grain short is recommended.

Pressure sensitive area must enter the printer first.

100% cotton content maximum weight is 90.2g/m2 (24 lb) bond.

105 g/m2 (28 lb bond) envelopes are limited to 25% cotton content.

Identifying media sources and specifications

Media specifications

Media types and weights (output options) (continued)

Media weight

Media Type

Labels— maximum

Envelopes

2,4

Paper 180 g/m2 (48 lb

Sulfite, wood-free or up to 100%

Standard output bin and optional output expander

bond) 60 to 105 g/m2

(16 to 28 lb. bond)

5-bin mailbox

Not supported

Standard Offset Staple

180 g/m2 (48 lb bond)

Not supported

Optional finisher

180 g/m2 (48

Not supported

lb bond) Not supported Not supported

cotton bonds

Paper weighing less than 75 g/m2 (20 lb bond) is limited to simplex printing only at less than 60% relative humidity.

This paper weight in any source is not supported for duplex (two-sided) printing.

For 60 to 176 g/m2(16 to 47 lb bond) paper, grain long fibers are recommended. For papers heavier than 176 g/m2 (47 lb

bond), grain short is recommended.

Pressure sensitive area must enter the printer first.

100% cotton content maximum weight is 90.2g/m2 (24 lb) bond.

105 g/m2 (28 lb bond) envelopes are limited to 25% cotton content.

Media capacities

Legend

✓ — supported ✘— unsupported

Media type

500-sheet tray

Multipurpose feeder

Optional 2000-sheet tray

Optional envelope drawer

Optional banner tray

Paper 500

100 sheets* 2000* ✘✘

sheets*

Card stock*** varies** varies** ✘✘✘ Paper labels*** 200 varies** ✘✘✘ Transparencies 350 varies** ✘✘✘ Envelopes ✘ 10 of Com 10 ✘ 60 ✘ Banner paper ✘✘ ✘ ✘50

* Based on 20 lb paper. ** Capacity will vary depending on weight and type of media.

Identifying media sources and specifications

Maintaining the printer

Periodically, you need to complete certain tasks to maintain optimum print quality. These tasks are covered in this chapter. If several people are using the printer, you may want to designate a key operator to do the setup and maintenance of your

printer. Refer printing problems and maintenance tasks to this key operator.

Storing supplies

Choose a cool, c le an sto r age area for your prin ter su ppl ies. Store supplies right s ide up in th eir original packaging un til you are ready to use them.

Do not expose supplies to:

• Direct sunlight

• Temperatures above 35°C (95°F)

• High humidity (above 80%)

• Salty air

• Corrosive gases

• Heavy dust

Determining the status of supplies

The printer operator panel alerts you once a supply item or maintenance is required. You can also view the status of supplies in your printe r on the oper ator pan el unle ss the pri nter is printing or in a busy state. The header or gr a y area at the top of the displa y w ill in dicat e the printer is Ready and le ts y ou kn ow if an y tr a ys ar e lo w. Selecting Status / Supplies on the display will open the Status / Supplies screen where you ca n view the status of the various trays and open the supplies screen to view the current status of your toner cartridge.

Ready. Tray 1 Low, Tray 2

Status / Supplies Held jobs

View supplies Ready Tray 1Low

Status / Supplies

View supplies

CMYK

Cyan Toner: OK Magenta Toner: OK

Maintaining the printer

Conserving supplies

Several settings in your application software or on the display let you conserve toner and paper. For more information on changing these settings, see the Menus and Messages Guide.

Supply Menu selection item What the setting does

Toner Toner Darkness in the

Color toner Color Saver in the Settings

Print media Multipage Print in the

Settings

Quality Menu

Settings ! Finishing Menu

Duplex in the Settings Finishing Menu

Use your software application or printer driver to send a V erify Print job.

! Quality Menu

Ordering supplies

Note: All life estimates for printer supplies assume printing on letter or A4 size plain paper.

Print cartridges

Lets you adjust th e l e v el of toner releas ed on a sheet of p rint media . The values range from 1 (lightest setting) to 5 (darkest setting).

Prints colors less vividly to conse rve your color toner.

Causes the printer to print two or more page images on one side of a sheet. Values for Multipage Print are 2 Up, 3 Up, 4 Up, 6 Up, 9 Up, 12 Up, and 16 Up. Combined with the duplex setting, Multipage Print lets you print up to 32 pages on one sheet of paper (16 images on the front and 16 on the back).

Duplex printing is available when you attach the optional duplex unit. It lets you print on both sides of a sheet of paper.

Lets you examine the first copy of a multiple-copy job to be sure it is satisfactory before you print the other copies. If the job is unsatisfactory, you can cancel the job.

For more information about a Verify Print job, see Holding a job in the printer.

When the 88.yy <color> cartridge low message appears or when you experience faded print, remove the print cartridge. Firmly shake it side-to-side and front-to-back several times to redistribute the toner, then reinsert it and continue printing. Repeat this procedure multiple times until the print remains faded. When the print remains faded replace the print cartridge. Have a new cartridge available when the current one no longer prints satisfactorily.

The initial toner ca rtridges shipped w it h your printer will only oper a te i n the printer those cartriges shipped with. Attempting to use these initial to ner cartridges in any other printer, ev en if it is the s ame mo del, may result in a cartridge incompatibility failure message.

Toner waste container

When an 82 Waste toner box nearly full message appears on the display, you should order a new toner waste container.

Fuser and ITU

Refer to the part number listed on the fuser or ITU for the appropriate reordering number for these items.

Conserving sup pl ies

Maintaining the printer

Ordering a fuser

Note: When the 87 Fuser Life Warning message appears o n the dis pla y, you should order a ne w fuser.

Type of fuser Printer v ol ta ge Part number

Standard fuser 100 V (Japan) 40X1667

115 V 40X1651 220 V 40X1666

Ordering an image transfer unit and transfer roller

When the 83.yy ITU life warning message appears on the display, you should order a new image transfer unit. For more information about warning messages, see the Menus and Messages Guide on the publications CD

Ordering staple cartridges

Staple cartridges hold 3,000 staples.

Fuser and ITU

Clearing paper jams

Identifying jams

If the printer jams, the appropriate jam message will be displayed on the printer operator panel. If you select Show areas on the operator panel, you can view one or more images to help you clear the jam.

23.13 Paper jam, 2 pages jammed

Continue Show areas

1. Open manual feed door.

See the diagram on page 62 for an overview of the paper path and areas where jams may occur. The path varies depending on the paper source and outpu t bins.

Show duplex Show rear door

Show areas

Clearing paper jams

Access doors and trays

The following illustrations show areas where jams can occur.

Area A

Multipurpose feeder

250.yy Paper Jam

Area B

Left access door (beside tray 1)

200.yy Paper Jam 24<x>.yy Paper Jam

Area C

Paper input options: 500-sheet drawer or 2000-sheet drawer

24<x>.yy Paper Jam

Area D

Front access door

201.yy Paper Jam

Area T1

Standard tray (Tray 1)

200.yy Paper Jam

241.yy Paper Jam

Area E

Duplex mechanism

230.yy Paper Jam

Area T<x>

Paper input opti ons : 500-sheet trays or 2000-sheet tray

24<x>.yy Paper Jam

Area M

Mailbox

27<x>.yy Paper Jam

Area L

Upper right access door (redrive area)

201.yy Paper Jam

202.yy Paper Jam

Area K

Lower right access door (fuser area)

201.yy Paper Jam

202.yy Paper Jam

Area J

Duplex tray

230.yy Paper Jam

Access doors and trays

Clearing paper jams

Understanding jam messages

Note: Always clear the entire paper path when you receive any jam message.

Paper jam messages

Message Check Areas What to do

200.yy Paper Jam

(tray 1 and left access door beside tray 1)

201.yy Paper Jam

(fuser area)

202.yy Paper Jam

(fuser area)

230.yy Paper Jam

(duplex area)

24<x>.yy Paper Jam

(trays 1–4)

250 Paper Jam

(multipurpose feeder)

27<x>.yy Paper Jam

(mailbox and output expander)

B, T1 Follow the instructions for clearing Area B, and Area T1.

If the jam message persists , paper ma y be caught in the image transf er unit. For instructions, see Clearing image transfer unit jams.

D, K, L Follow the instructions for clearing Area D, Area K, and Area L.

If the jam message persists, paper may be caught in the fuser. For instructions, see Clearing fuser jams.

K, L Follow the instructions for clearing Area K and Area L.

If the jam message persists, paper may be caught in the fuser. For instructions, see Clearing fuser jams.

E, J Follow the instructions for clearing Area E and Area J.

B,C, T<x> Follow the instructions for clearingArea B, Area C and Area T<x>.

A,D Follow the instructions for clearing Area A and Area D.

M Follow the instructions for Clearing mailbox, finisher, or output

expander jams (Area M).

Understanding jam messages

Clearing paper jams

Clearing the entire paper path

When a paper jam occurs, the printer stops operating an d di spl ays 2<xx>.yy Paper Jam and a message to clear certain printer areas.

After you have cleared the following areas, make sure all print er covers, doors, and trays are closed, and then press Go to resume printing.

Note: The printer also displays <x> Pages Jammed. Be sure to remove all the jammed pages before

pressing Go.

Area A

1 If you are using the multipurpose feeder,

release the levers on each side of the feeder to lay it flat.

2 Press the pick assembly release lever and

remove all media and jams.

3 Return the feeder to its working position and

reload your media.

Area B

1 Open the left access door until it latches open. 2 Remove all visible media.

Note: Remove any torn media from the

printer.

3 Close the door .

Note: Open Tray 1 and make sure the

entire media stack is pushed all the way down into the tray.

Clearing the entire paper path

Area C

1 If you have one or more optional 500-sheet

drawers: a Open the 500-sheet drawer access door.

Hold the door down while removing jams.

Note: Make sur e the entire paper stac k is

loaded correctly and pushed all the way down into the tray.

b Close the door.

2 If you have an optional 2000-sheet drawer:

a Open the 2000-sheet drawer access door.

Pull the jam down and out of the rollers.

b Close the door.

Clearing paper jams

Area D

1 Open the front access door. 2 Hold down the front access door. Remove jams

in the rollers under the image transfer unit.

Note: Any image print ed will not be fused

to the page.

Clearing the entire paper path

Clearing paper jams

Area T1

1 If clearing Area B did not clear the jam, then carefully open tray 1. Remove any jams.

Note: Make sure the paper is pushed all the way down into the tray.

2 Close tray 1.

Area E

1 Pull the duplex tray E completely out. Look

inside and remove any paper caught in the rollers. Also, look up inside, as some jams may be above the rollers.

2 Reinstall the duplex mechanism in the printer.

Area T<x>

1 If you cannot clear all the 500-sheet drawer jams from Area C:

a Carefully open trays 2 through 4 (all 500-sheet trays) and remove jams.

Note: Make sure the paper is pushed all the way down into the tray.

b Close trays 2 through 4.

2 If you cannot clear the 2000-sheet drawer jam

from Area C: a Open the 2000-sheet drawer. b Remove any jams, and then close the

2000-sheet drawer.

Clearing the entire paper path

Area J

1 Remove the duplex tray J. 2 Remove any jams, and then reinstall the tray.

Area K

1 Open the lower right access door. 2 Remove any jams, and then close the door.

Clearing paper jams

Area L

1 Open the upper right access door. 2 Remove jams from the rollers, and then close

the door.

Clearing the entire paper path

Clearing paper jams

Clearing mailbox, finisher, or output expander jams (Area M)

1 Open the rear door of the 5-bin mailbox or output expander.

2 Pull the jam straight out, and then close the door.

Clearing fuser jams

1 Clear the paper path. If the jam error message persists, go to step 2. 2 Open both the upper right and the lower right access doors (Areas K and L).

CAUTION: The fuser assembly may be hot. Let it cool before continuing.

Clearing mailbox, finisher, or output expander jams (Area M)

Clearing paper jams

3 Pull down the latches. They slide toward the center to release the fuser.

4 Pull the fuser out, and set it on a clean, flat surface. 5 Unsnap the housing and set it aside.

6 Lift up the fuser roller cover and remove the jam.

7 Close the fuser roller cover. 8 Snap the housing back onto the fuser.

9 Insert the fuser back into the printer. 10 Slide the latches out, and then pull up to refasten them. 11 Close the doors.

Clearing fuser jams

Clearing paper jams

Clearing image transfer unit jams

1 Open the front access door and the left access door.

2 While holding down the front access door, insert a folded piece of paper as shown to clear the paper sensors

under the image transfer unit. Make sure to clear the entire width of the paper path.

3 Close the left access door and the front access door. If the jam persists, continue with step 4.

Clearing image transfer unit jams

Clearing paper jams

4 Turn the printer off. Open the front cover.

5 Remove all the print cartridges.

a Pull up slightly on the cartridge handhold. b Pull the cartridge straight out and use the handle to lift it off the guides. c Place the cartridges on a clean, flat surface out of direct light.

Clearing image transfer unit jams

Clearing paper jams

6 Release the latches to open the multipurpose feeder (area A) all the way.

Clearing image transfer unit jams

Clearing paper jams

7 Remove the im age tran sfer unit.

a Raise the lever to unlock the image transfer unit.

b Pull down on the handle.

Clearing image transfer unit jams

Clearing paper jams

c Slide the image transfer unit out and place it on a clean, flat surface.

Warning: Do not touch the transfer belt. Touching the belt will damage the image transfer unit.

8 Look inside the printer. Remove all torn paper or other jams.

Clearing image transfer unit jams

Clearing paper jams

9 Insert the image transfer unit back into the printer.

a Align the guides with the insertion gr ooves and gently slide the unit in.

b Rotate the handle up, and push gently to lock the unit in place.

Clearing image transfer unit jams

Clearing paper jams

c Lower the lever to lock the image transfer unit into place.

10 Return the multipurpose feeder to its working position.

Reinstall all the print cartridges.

11 Close the printer door. 12 Turn the printer on. The printer returns to a Ready state.

If you still need help

1 Turn the printer off and then back on.

2 Contact your administrator or Help desk if you need more assistance.

If you still need help

Administrative support

Adjusting operator panel brightness and contrast

The LCD operator pa nel con t r as t and brig htn es s can be adjusted through the Utiliti es me n u. For more information, s ee th e Menus and Message s Guide.

The LCD Brightness and LCD Contrast settings are adjusted separately. To change the LCD Brightness or LCD Contrast settings:

1 Make sure your printer is on.

2 Press on the operator panel.

3 Press until Settings appears, and then press .

4 Press until Utilities Menu appears, and then press .

5 Press until appears next to the LCD setting you want to change, and then press .

6 Press to increase the brightness or contrast, or press to decrease the brightness or contrast.

7 When the adjustment is complete, press .

This saves this setting as the new user default and the printer returns to Ready .

Disabling operator panel menus

Since many people could be using the printer, an administrator may choose to lock the operator pan el menus to keep others from changing menu settings from the operator panel.

To disable the operator panel menus so that changes cannot be made to the printer default settings:

1 Turn the printer off.

Note: Disabling the operator panel menus does not prevent access to Print and Hold functionality.

2 Press and hold and while turning the printer on.

3 Release both buttons when Performing Self Test appears on the display.

The printer performs its power-on sequence, and then Config Menu appears on the first line of the display.

4 Press until Panel Menus appears, and then press .

5 Press until Disable appears, and then press .

The following messages appear briefly: Submitting Selection and Disabling Menus. The operator panel returns to Panel Menus.

6 Press until Exit Config Menus appears, and then press .

Activating Menu Changes appears. The menus are disabled. Resetting the Printer appears briefly followed by a clock. The operator panel then returns to Ready.

Administrative support

Enabling operator panel menus

1 Turn the printer off.

2 Press and hold and while turning the printer on.

3 Release both buttons when Performing Self Test appears on the display.

The printer performs its power-on sequence, and then Config Menu appears on the first line of the display.

4 Press until Panel Menus appears, and then press .

5 Press until Enable appears, and then press .

The following messages appear briefly in succession: Submitting Selec tion and Enabling Menus. The operator panel returns to Panel Menus.

6 Press until Exit Config Menus appears, and then press .

Activating Menu Changes appears. The menus are enabled. Resetting the Printer appears briefly followed by a clock. The operator panel then returns to Ready.

Restoring factory default settings

When you first enter the printer menus from the operator panel, you may notice an asterisk (*) to the left of a value in the menus. This asterisk indicates the f act ory default setting. These settings are the original printer settings. (Factory defaults may vary for different regions.)

When you se lect a ne w setting from the ope r ator pa nel, Submitti ng Selection appears. When th e Subm itting Selec tion message disappears , an asterisk app ears ne x t to the setti ng to identi fy it as the curr ent user default setting. These se ttin gs are active until new ones are stored or the factory defaults are restored.

To restore the original printer factory default settings:

Warning: All downloaded resources (font s, macr os, and sy mbol sets) in printer m emory (RAM) will be delet ed.

(Resources residing in flash memory or on the optional hard disk remain unaffected.)

1 Make sure the printer is on and Ready appears on the display.

2 Press on the operator panel.

3 Press until Settings appears, and then press .

4 Press until Setup Menu appears, and then press .

5 Press until Factory Defaults appears, and then press .

6 Press until Restore Now appears, and then press .

7 The message Restoring Factory Defaults appears, followed by the Ready message.

When you select Restore:

• No other button actions are available on the operator panel while Restoring Factory Defaults appears.

• All menu settings return to the factory default values, except: – The operator panel Display Language setting in the Setup menu

– All settings under the Network/Ports menu

Enabling operator panel menus

Administrative support

Adjusting Power Saver

To adjust the Power Saver setting:

1 Make sure the printer is on and Ready appears on the display. 2 Press on the operator panel. 3 Press until Settings appears, and then press . 4 Press until Setup Menu appears, and then press . 5 Press until Power Saver appears, and then press . 6 Using the right and left arrows on the operator panel, enter the number of minutes for the printer to wait before

entering Po w er Sa ver. The settings available range from 1–240 minutes.

7 Press .

Submitting Selection appears.

Note: You can also adjust the Power Saver setting by issuing a Printer Job Language (PJL) command.

Encrypting the disk

Warning: All resources on the hard disk and RAM will be deleted.

Note: This setting is only available when a hard disk is installed.

1 Turn the printer off. 2 Press and hold and while turning the printer on. 3 Release both buttons when Performing Self Test appears on the display.

The printer performs its power-on sequence, and then Config Menu appears on the first line of the display.

4 Press until Disk Encryption appears, and then press . 5 Press until Enable appears, and then press .

Contents will be lost. Continue? appears.

6 Press until Yes appears, and then press .

The Encrypting Disk progress bar appears.

7 When disk encryption has finished, press . 8 Press until Exit Config Menu appears, and then press .

To disable disk encryption:

1 Turn the printer off. 2 Press and hold and while turning the printer on. 3 Release both buttons when Performing Self Test appears on the display.

The printer performs its power-on sequence, and then Config Menu appears on the first line of the display.

4 Press until Disk Encryption appears, and then press . 5 Press until Disable appears, and then press .

Contents will be lost. Continue? appears.

Adjusting Power Saver

Administrative support

6 Press until Yes appears, and then press .

The Encrypting Disk progress bar appears.

7 When disk encryption has finished, press . 8 Press until Exit Config Menu appears, and then press .

Setting security using the Embedded Web Server (EWS)

You can enhance the security of netw ork com mu nicat ions a nd device configurat ion b y usi ng the adv an ced s ecurity op tions . These features are available through the Web page of the device.

Setting the system password

Setting the system password protects configuration of the Embedded Web Server. A system password is also required for Secure mode and confidential communication with MVP.

To set the system password:

1 Open your Web browser. In the address line, enter the IP address of the printer you want to configure using the

format: http: //ip_address/.

2 Click Configuration. 3 Under Other Settings, click Security. 4 Click Create Password, if one has not been set previously. If a password has already been set, click Change or

Remove P as s word.

Using the secure Embedded Web Server

The SSL (Secure Sockets Layer) allows for secure connections to the Web server within the print device. You can connect to the Embedded Web Server more securely by connecting to the SSL port instead o f th e de fault HTTP port. The SSL port connection will encrypt all Web server network communications between the PC and the printer. To connect to the SSL port:

Open your Web browser. In the address line, enter the IP address of the printer you want to configure using the format: https: //ip_address/.

Supporting SNMPv3 (Simple Network Management Protocol version 3)

SNMPv3 protocol allows for encrypted and authenticated network communications. It also lets the administrator select a desired le vel of security. Prior to use, a t le as t on e us er nam e a nd pas sword must be est ablished from the settin gs pag e. To configure for SNMPv3 through the Embedded Web Server of the printer:

1 Open your Web browser. In the address line, enter the IP address of the printer you want to configure using the

format: http://ip_address/.

2 Click Configuration. 3 Under Other Settings, click Network/Ports. 4 Click SNMP.

SNMPv3 authentication and encryption has three levels of support:

• No authentication and no encryption

• Authentication with no encryption

Setting security using the Embedded Web Server (EWS)

Administrative support

• Authentication and encryption

Note: Only the selected level and later may be used to communicate.

Supporting IPSec (Internet Protocol Security)

IP Security protocol provides auth en t ication and encryption of communications at the ne two rk layer allowing all app lic ati on and network communications over the IP protocol to be secure. IPSec can be set up between the printer and up to five hosts, using both IPv4 and IPv6. To configure IPSec through the Embedded Web Server:

1 Open your Web browser. In the address line, enter the IP address of the printer you want to configure using the

format: http://ip_address/.

2 Click Configuration. 3 Under Other Settings, click Network/Ports. 4 Click IPSec.

Two types of authentication are supported for IPSec:

• Shared Key A u thentica tion—An y A SCII ph rase shared among all th e participating h osts . Thi s is th e easi est w a y to configure when only a few hosts on the network use IPSec.

• Certificate Authentication—Allows any hosts or subnet of hosts to authenticate for IPSec. Each host must have a public/private key pair. Validate Peer Certificate is enabled by default, requiring each host to have a signed certificate and the authority certificate m ust be i nstal led. Eac h hos t mu st ha v e i ts ide ntifier in the Subje ct Alternate Name of the signed certificate.

Note: After a device is configured f or IPSec with a host, IPSec is req uired f or any IP co mmuni cation to tak e

place.

Using Secure mode

You can configure the TCP and UDP ports to one of three modes:

• Disabled—Never allows network connections to this port.

• Secure and Unsecure—Allows the port to remain open, even in Secure mode.

• Unsecured Only—Allows the port to only open when the printer is not in Secure mode.

Note: A password must be set to enable Secure mode. Once enabled, only the ports set to Secure and

Unsecure will be open.

To configure the Secure mode for TCP and UDP ports from the Embedded Web Server:

1 Open your Web browser. In the address line, enter the IP address of the printer you want to configure using the

format: http://ip_address/.

2 Click Configuration. 3 Under Other Settings, click Network/Ports. 4 Click TCP/IP Port Access.

Note: Disabling ports will disable function on the printer.

Setting security using the Embedded Web Server (EWS)

Administrative support

Using 802.1x Authenticating

802.1x port authentication allo ws the printer to join netwo rks that require au thenticat ion bef ore allo wing acc ess. 802. 1x port authentication can be used with the WPA (Wi-Fi Protected Access) feature of an optional internal wireless print server to provide WPA-Enterprise security support.

Support for 802.1x req uires the e stab lis hment of cr edenti als for the printer . The printer mu st be kno wn to the A u thenti cation Server (AS). The AS will allow network access to devices presenting a valid set of credentials which typically involves a name/password combination and possibly a certificate. The AS will allow network access to printers presenting a valid set of credentials. You can manage the credentials by using the Embedded Web Server of the printer. To use certificates as part of the credentials:

1 Open your Web browser. In the address line, enter the IP address of the printer you want to configure using the

format: http://ip_address/.

2 Click Configuration. 3 Under Other Settings, click Network/Ports. 4 Click Certificate Management.

To enable and configure 802.1x on the Embedded Web Server after installing the required certificates:

1 Open your Web browser. In the address line, enter the IP address of the printer you want to configure using the

format: http://ip_address/.

2 Click Configuration. 3 Under Other Settings, click Network/Ports. 4 Click 802.1x Authentication.

Note: If an optional internal wireless print server is installed, click Wireless instead of 802.1x

Authentication.

Locking the operator panel menus

Operator Panel Menu Lockout lets you create a PIN number and choose specific menus to lock. Each time a locked menu is selected, the user will be prompted to enter the correct PIN at the operator panel. The PIN does not affect any access through the EWS. To lock operator panel menus:

1 Open your Web browser. In the address line, enter the IP address of the printer you want to configure using the

format: http://ip_address/.

2 Click Configuration. 3 Under Other Settings, click Security. 4 Click Menu Lockout Setup.

Setting security using the Embedded Web Server (EWS)

Administrative support

Printing Lockout

Printing Lockout lets you lock or unlock a printer using an assigned PIN. When locked, every job the printer receives will buffer to the hard disk. A user can print jobs only by entering the correct PIN on the operator panel. You can assign a PIN through the Web page of the device.

Note: This setting is only available when a hard disk is installed. Note: Back channel data will be processed while the printer is locked. Reports such as user or event logs

can be retrieved from a locked printer.

To set Printing Lockout:

1 Open your Web browser. In the address line, enter the IP address of the printer you want to configure using the

format: http://ip_address/.

2 Click Configuration. 3 Under Other Settings, click Security. 4 Click Printer Lockout PIN.

Confidential Print Setup

Confidential Print Setup lets you designate a maximum number of PIN entry attempts and set an expiration time for print jobs. When a user exceeds a specific number of PIN entry attempts, all of that user’s print jobs are deleted. When a user has not printed their jobs within a designated time period, the print jobs are deleted. To activate Confidential Print Setup:

Note: This feature is only available on network models.

1 Open your Web browser. In the address line, enter the IP address of the printer you want to configure using the

format: http://ip_address/.

2 Click Configuration. 3 Under Other Settings, click Security. 4 Click Confidential Print Setup.

Black only mode

In black onl y mode , all colo rs print in g ra yscal e. The printer prints f astest when in b lack only mod e. Blac k only m ode is off b y default. Be sure to select black only mode both in the driver and through the printer operator panel.

After printing a job in black only mode, the printer may enter an energy-saving mode, which may increase the time to first print for the next print job.

To turn on black only mode through the printer operator panel:

1 Turn the printer off. 2 Press and hold and while turning the printer on. 3 Release both buttons when Performing Self Test appears on the display.

The printer performs its power-on sequence, and then Config Menu appears on the first line of the display.

4 Press until Black Only Mode appears, and then press . 5 Press until On appears, and then press .

Black only mode

Administrative support

Aligning the image transfer unit

For best print quality, make sure you align the image transfer unit after replacement or if colors print too lightly. To align the image transfer unit:

1 Make sure your printer is on. 2 Press on the operator panel. 3 Press until Settings appears, and then press . 4 Press until Utilities Menu appears, and then press . 5 Press until you see Color Alignment, and then press . 6 Press to print alignment test pages.

Several test pages print.

7 For each alig nment gro up on the test pa ges, lo cate the nu mber ne xt to the align ment pattern that comes closest to

forming a perfectly straight line. For example, in this sample group, pattern 3 comes closest to forming a straight line.

5 4 3

A ____

2 1

It is helpful to write all twelve alignment values in the lines provided on the test pages before going on to step 8. You must select a value for all twelve settings.

8 When you see A= 10 (or other nu mb er), p res s until you find the numbe r value you want to use, and then press

. A Saved message briefly appears and then the next test alignment is displayed.

If no changes are necessary, press to return to the Utilities Menu.

9 After you have completed all twelve settings, Utilit ies Menu appears. Press .

The printer returns to the Ready state.

Aligning the image transfer unit

Administrative support

Using the Coverage Estimator

The Coverage Estimator provides you with an estimate of the percent coverage of cyan, magenta, yellow, and black toner on a page. These estimates are printed on the page.

To turn on the Coverage Estimator utility:

The utility can be turned off from the operator panel or by turning the printer off.

The Coverage Estimator utilizes an algorithm that counts pixels for each toner color: black, cyan, magenta, and yellow. Once the utility is turned on, the printer prints the percent coverage for each color on each page of the job.

The Coverage Estimator is only intended to estimate the coverage on a given page. For all toner colors that are used, the minimum percentage that prints is 2 percent. Reported values may vary from printer to printer. The accuracy of the estimates may be affected by how full the print cartridges are, environmental conditions, the media type, the software application, software settings, the driver, driver settings, and the content of the page.

Size sensing

The Size Sensing men u item le ts y ou disa b le or enab le auto siz e sen sing on tra ys . Siz e Sens ing als o lets the printer detect the difference between similar paper sizes that it otherwise cannot.

Size sensing is on by default for all the trays. However, the trays cannot automatically sense transparencies.

Disabling size sensing

1 Turn the printer off. 2 Press and hold and while turning the printer on. 3 Release both buttons when Performing Self Test appears on the display.

The printer performs its power-on sequence, and then Config Menu appears on the first line of the display. Press until Size Sensing appears, and then press .

Note: Only paper trays that support auto size sensing are displayed on the operator panel.

4 Press until Tray <x> Sensing appears, where <x> represents the number of the tray for which you want

to disable size sensing, and then press . Repeat for other trays, if necessary.

5 Press until Off appears, and then press .

Saved briefly appears. Config Menu appears again with Size Sensing on the second line.

6 Press . 7 Press until Exit Config Menu appears, and then press .

Activating Menu Changes briefly appears, followed by Performing Self Test. The printer returns to the Ready message.

Using the Coverage Estimator

Administrative support

Configuring printer alerts

You can configure the printer several ways to let you know when it requires attention.

Using the Setup Menu

Menu item Function Value Result

Alarm Control Lets you establish whether the

printer sounds an alarm when it requires operator interventio n.

Off The alarm does not sound, but printing

Single The printer stops printing, displays a Continuous

stops until the messages are cleared.*

message, and ac tivates the selected a larm type.

Toner Alarm Lets you choose how the printer

responds when toner is low.

* If multiple attendance conditions are pending, the alarm only sounds when the first message is displayed. No

additional alarms sound as subsequent attendance conditions arise.

Selecting Auto Continue may affect how the printer alerts execute. This setting defines how long the printer waits after displayi ng a mes sa ge before it resumes printing.

Off The printer displays a message and

Single The printer stops printing, displays a Continuous

continues printing.

message, and ac tivates the selected a larm type.

Using MarkVision Professional

Using MarkVision Messenger

MarkVision Messenger le ts y ou c rea te Action s that execute speci fic co mmand s wh ene v e r mess ages l ik e Tray x Missing or 88 Toner Low appear on the display. For example, you can create an Action that sends an e-mail to the administrator when the printer runs out of paper.

Actions can be set up to oc cu r auto ma tic al ly, as well as conditionally or repeat edl y. For more information about Ma rkVisi on Messenger, refer to the Software and Documentation CD that shipped with your printer.

Configuring printer alerts

Troubleshooting

Calling for service

When you call for printer service, describe the problem you are experiencing, the message on the display, and the troubleshooting steps you have already taken to find a solution.

You need to know your printer model type an d serial num ber . See th e label on t he inside top front c ov er of the p rinter fo r this information.

The serial number is also listed on the menu settings page. For more informations, see Printing a menu settings page.

Note: When calling for service, call from the location of the printer.

Checking an unresponsive printer

If your printer is not responding, first make sure:

• The power cord is plugged into the printer and a properly grounded electrical outlet.

• The electrical outlet is not turned off by any switch or breaker.

• The printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords.

• Other electrical equipment plugged into the outlet is working.

• The printer is turn ed on.

• The printer cable is securely attached to the printer and the host computer, print server, option, or other network

device.

Printing multi-language PDFs

Symptom Cause Solution

Some maintenance and troubleshooting documents do not print.

The documents contain unavailable fonts.

1 Open the document you want to print in Adobe Acrobat. 2 Click the printer icon.

The Print dialog box appears.

3 Check the Print as image box. Note: For Acrobat 7.x or later, click the advanced button to

display the Print as Image option. 4 Click OK.

Troubleshooting

Solving printing problems

Symptom Cause Solution

The operator panel display is blank or displays only diamonds.

The message Error reading USB drive appears when using a USB device.

Jobs do not print. The printer is not ready

The printer self test failed.

The USB device you are using may not be supported or has an error. Only specific USB flash memory devices are supported.

to receive data.

The specified output bin is full.

The specified tray is empty.

You are using the wrong printer driver or are printing to a file.

Your internal print server is not set up properly or is not connected properly.

You are using the wrong interface cable, or the cable is not secu rely connected.

Turn the printer off, wait about 10 seconds, and turn the printer back on.

Performing Self Test appears on the display. When the test is completed, the Read y message is displayed.

If the messages do no t a pp ear, turn the printer off and c all for service.

Make sure Ready or Power Saver appears on the display before send ing a jo b to print. Press to return the printer to the Ready state.

Remove the stack of paper from the output bin, and then press .

Load paper in the tray.

• If you are using a USB port, make sure you are running Windows Vista, Windows 2000, Windows XP, or Windows Server 2003 and using a Windows Vista, Windows 2000, Windows XP, or Windows Server 2003 compatible printer driver.

Verify that you have properly configured the printer for network printing.

Make sure you are using a recommended interface cable. Make sure the connection is secure.

Held jobs do not print. A formatting error has

Job takes longer than expected to print.

Job prints from the wrong tray or on the wrong paper or spec ial ty media.

occurred. The printer has

insufficient memory. The printer has received

invalid data. The job is too complex. Reduce the complexity of your print job by eliminating the

Page Protect is set to On.

The operator panel menu settings do not mat ch the media loaded in the tray.

Solving printing problems

• Print the job. (Only part of the job may print.)

• Delete the job.

• Free up additional printer memory by scrolling through the list of held jobs and deleting others you have sent to the printer.

Delete the job.

number and size of fonts, the number and c omplexity of images, and the number of pages in the job.

Set Page Protect to Off from Print Recovery. For more information, see the Menus and Messages Guide.

Make sure the Paper Size and Paper Type specified in the printer driver match the paper size and type in the tray and what is set on the printers operator panel.

Troubleshooting

Symptom Cause Solution

Incorrect characters print.

Tray linking does not work.

Large jobs do not collate. Collate is not set to On. Set Collation to On in the Finishing Menu or through the

Unexpected pag e breaks occur.

You are using an incompatible parallel cable.

The printer is in Hex Trace mode.

Tray linking is not configured properly.

The job is too complex. Reduce the complexity of the print job by eliminating the

The printer does not have enough memory.

The job has timed out. Set Print Timeout to a higher value from the Setup Menu.

If you are using a parallel interface, make sure you are using an IEEE 1284-compliant parallel cable.

If Ready. Hex Trace appears on the display, you must exit Hex Trace mode before you can print y our job . Turn the printer off and back on to exit Hex Trace mode.

• Make sure both the size and type of media are the same in both trays.

• Make sure the paper guides in the trays are set for the correct size media.

• Make sure the menu values for both size and type are set correctly in the Paper Menu.

• For more informations, see Linking trays or see the Menus and Messages Guide.

•

printer driver. Note: Setting Collation to Off in the driver overrides the

setting in the Finis hing Me n u . For more informations, see the Menus and Messages Guide.

number and size of fonts, the number and c omplexity of images, and the number of pages in the job.

Add printer memory or an optional hard disk.

For more informations, see the Menus and Messages Guide.

Solving mailbox problems

Symptom Cause Solution

Paper jams before reaching the mailbox.

The mailbox and the printer are misaligned.

The mailbox is no t connected properly.

Realign the mailbox and the printer. For more informations, see Clearing mailbox, finisher, or

output expander jams (Area M). Check the electrical connection.

Solving mailbox problems

Troubleshooting

Solving option problems

If an option does not operate correctly after it is installed or if it quits working:

• Turn the printer off, wait for about 10 seconds, and turn the printer on. If this does not fix the problem, unplug the printer, and check the connection between the option and printer.

• Print the menu settings page and check to see if the opti on i s listed in the Installed Options l ist . If the option is not listed, reinstall it. For more informations, see Printing a menu settings page.

• Make sure the option is selected in the software application you are using.

The following table lists printer options and suggested corrective actions for related problems. If the suggested corrective action does not fix the problem, call your service representative.

Option Action

Drawers • Make sure the connection between drawers and the printer is secure.

Duplex unit Make sure the connection between the duplex unit and the printer is secure. If the duplex

Flash memory Make sure flash memory is securely connected to the printer system board. Hard disk with

adapter Internal print

server

High capacity feeder

Printer memory Make sure printer memory is securely connected to the printer system board. Serial/Parallel

interface

• Make sure the print media is loaded correctly.

unit is listed on the menu settings page, but print media jams when it enters or exits the duplex unit, the printer and duplex unit may not be properly aligned.

Make sure the hard disk is securely connected to the printer system board.

• Make sure the internal print server (also called an internal network adapter or INA) is securely connected to the printer system board.

• Make sure you are using the correct cable, that it is securely connected, and the network software is correctly set up.

For more details, see the Software and Docum ent atio nCD that shipped with your printer. See Solving high capacity feeder problems.

• Make sure the Serial/parallel interface card is securely connected to the printer system board.

• Make sure you are using the correct cable and that it is securely connected.

Solving option problems

Troubleshooting

Solving high capacity feeder problems

Problem Solution

The paper tray does not raise when the loading door is closed, or the paper tray does not lower when the door is opened and the paper tray button is pushed.

The paper tray lowers unexpectedly. Check to see if your printer is out of paper or has a jam. More than one sheet of paper is fed or a sheet

is fed improperly. A jam occurs. Rubber feed rollers do not turn to advance

paper.

Consistent misfe eds or jams in the feeder. Try the following:

Check the following:

• The printer is properly attached to the high capacity feeder.

• The printer is powered on.

• The power cord is plugged firmly into the back of the high capacity feeder.

• The power cord is plugged into an outlet.

• The outlet has power.

Remove the paper in the printer paper path, and check the stack to ensure the paper has been loaded properly. Be sure to remove the top and bottom sheets of each ream of paper that is loaded.

Check the following:

• The power cord is plugged firmly into the back of the high capacity feeder.

• The power cord is plugged into an outlet.

• The outlet has power.

• Flex the paper.

• Turn the print media over.

Check the following:

• Feeder is properly installed.

• Paper is loaded correctly.

• Paper is not damaged.

• Paper meets specifications.

• Guides are positioned correctly for the paper size selected.

Service messages A service message indicates printer failure that may require service.

Turn the printer off, wait about 10 seconds, and then turn the printer on. If the error recurs, write down the error number, the problem, and a

detailed description. Call for service.

Solving option problems

Troubleshooting

Solving paper feed problems

Symptom Cause Solution

Paper frequentl y jams. You are using pap er th at do es not

The Paper Jam message remains after you remove the jammed paper.

The page that jammed does not reprint after y ou clear the jam.

Blank pages feed into the output bin.

meet the printer specifications .

You have loaded too much paper or too many envelopes.

Guides in the selected tra y are no t set to the appropriate position for the size paper loaded.

The paper has ab sorbed moi sture due to high humidity.

You hav e not press ed not cleared the entire paper path.

Jam Recovery in the Setup Menu/ Print Recovery section is set to Off.

An incorrect media type is lo aded in the tray being printed from.

or have

Use recommended pap er a nd other specialty media. For information that can help prevent jams from

occurring, see Avoiding jams. Make sure the stack of paper you load does not

exceed the maximum stack height indicated at the front of the tray or on the multipurpose feeder.

See Loading the trays or Loa ding the multipurpose feeder for more information.

Move the guides in the tray to the correct position. For detailed instructions, see Loading the trays.

Load paper from a fresh package. Store paper in its original wrapper until you load it. See Storing paper for more information.

Clear paper from the entire paper path, and then press .

For more information, see Clearing the entire paper path.

Set Jam Recovery to Auto or On. For more information, see the Men us a nd M essag es

Guide. Load the correct type media for your print job, or

change the Paper Type to match the type of media loaded.

For more information, see the Men us a nd M essag es Guide.

Solving print quality problems

To help isolate print quality problems, print the Print Quality Test Pages.

1 Turn the printer off. 2 Press and . Hold them while you turn the printer on, and until the Performing Self Test message

appears. Config Menu appears.

3 Press until Prt Quality Pgs appears, and then press .

The pages are formatted. The Printing Quality Test Pages message appears, then the pages print. The message remains on the operator panel until all the pages print.

After the Print Quality Test Pages print, to exit the Config Menu:

4 Press until Exit Config Menu appears, and then press to complete the procedure.

Solving paper feed problems

Troubleshooting

The information in th e following tab le may help you solve print quality proble ms. If these suggestions still d o not correct the problem, call for service. You may have a printer part that requires adj ustment or replacement.

Symptom Cause Solution

Repeating defects Either the print cartridges are

defective, the image transfer unit and transf er roller are de fe ctive , or the fuser is defective.

Color misregistration Color has shifted outside of the

appropriate area or has been superimposed over another color area.

ABCDEABCDE

Marks occur repeatedly only in one color and multiple times on a page:

• Replace the cartridge if the defects occur every: – 48 mm (1.9 in.) –97mm (3.8in.)

Marks occur down the page repeatedly in all colors:

• Replace the transfe r roll i f the d ef e cts o ccur e v e ry 60 mm (2.4 in.)

• Check the first transfer bellcranks and springs or replace the image trans fer uni t if the def ects occur every 101 mm (4 in.)

• Replace the fuser if the defects occur every 148 mm (5.8 in.)

Marks occur on every third or sixth page in any color:

Replace the image transfer unit.

Top to Bottom or Left to Right: 1 Re-seat the ca rtridges by re movi ng them fro m the

printer and then reinserting them.

2 Adjust the Color Alignment under the Utilities

Menu.

ABCDE

White or colored line Either the print cartridges are

defective, the image transfer unit and transf er roller are de fe ctive , or the fuser is defective.

ABCDE ABCDE

ABCDE

1 Replace the color print cartridge causing the line. 2 If you still have the problem, replace the image

transfer unit and transfer roller.

3 If you still have the problem, replace the fuser.

Solving print quality problems

Troubleshooting

Symptom Cause Solution

Streaked horizontal lines The print cartridges, the transfer

roller, i ma ge tr a ns fer unit, or fuser may be defective, empty, or worn.

ABCDE ABCDE

ABCDE

Streaked vertical lines • Toner is smeared be fore fusing

to the paper.

• The print cartridge is defective.

ABCDE ABCDE

ABCDE

Print irregularities • Paper has absorbed moisture

ABCDE ABCDE

due to high humidity.

• You are using paper that does not meet the printer specifications.

• The image transfer unit and transfer roller are worn or defective.

• The fuser is worn or defective.

ABCDE

Replace the print cartridge, the transfer roller, the image transfer unit, or fuser as needed.

From the printer operator panel, print the repetitive defects guide to determine which component needs to be replaced.

• If paper is stiff, try feeding from another tray.

• Replace the color print cartridge causing the streaks.

• Load paper from a fresh package in the paper tray.

• Avoid textured paper with rough finishes.

• Make sure the printer paper type, paper texture, and paper weight settings match the type of paper you are using.

• Replace the image transfer unit and transfer roller.

• Replace the fuser.

Solving print quality problems

Troubleshooting

Symptom Cause Solution

Print too light • Paper settings may be

Print too dark • The Toner Darkness setting is

Transparency print quality is poor

(Print has inappropriate light or dark spots, toner is smeared, horizo ntal or vertical light bands appear, or colo r does n ot project.)

incorrect.

• The Toner Darkness setting is too light.

• You are using paper that does not meet the printer specifications.

• The print cartridges are low on toner.

• The print cartridges are defectiv e or hav e been instal led in more than one printer.

too dark.

• The print cartridges are defective.

• You are using transparencies that do not meet the printer specifications.

• The Paper Type setting for the tray you are using is set to something other than transparency.

• Make sure the printer paper type, paper texture, and paper weight settings match the type of paper you are using.

• The default Paper Weight setting in the Paper Menu is Normal. For paper less than 20 lb bond (75 g/m bond to 47 lb bond (120 g/m2 to 175 g/m2), choose the Heavy setting.

• Select a different Toner Darkness setting from the printer driver before sending the job to print.

• Perform a Color Adjust in the Utilities Menu.

• Load paper from a new package.

• Avoid textured paper with rough finishes.

• Make sure the paper you load in the trays is not damp.

• Shake the specified toner cartridge to utilize the remaining toner. For more information, see Print cartridges.

• Replace the print cartridges.

• Select a different Toner Darkness setting from the printer driver before sending the job to print.

• Replace the print cartridges.

• Use only transparencies recommended by the printer’s manufacturer.

• Make sure the Paper Type setting is set to Transparency.

), choose the Light setting. For 32 lb

Toner specks • The print cartridges are

Toner rubs off the paper easily when you handle the sheets.

defective.

• The transfer roller is worn or defective.

• The image transfer unit is worn or defective.

• The fuser is worn or defective.

• Toner is in the paper path.

• The Type setting is wrong for the type of paper or specialty media you are using.

• The T e xture s etting is wrong f or the type of paper or specialty media you are using.

• The Weight setting is wrong for the type of paper or specialty media you are using.

• The fuser is worn or defective.

• Replace the print cartridges.

• Replace the transfer roller.

• Replace the image transfer unit.

• Replace the fuser.

• Ca ll for service.

• Change Paper Type to match the paper or specialty media you are using.

• Change Paper Texture from Normal to Smooth or Rough.

• Change Paper We ight from Plain to CardStock (or other app ropriate weig ht).

• Replace the fuser.

Solving print quality problems

Troubleshooting

Symptom Cause Solution

Gray background • The Toner Darkness setting is

too dark.

• The print cartridges are defective.

ABCDE ABCDE

ABCDE

Uneven print density • The print cartridges are

ABCDE

defective.

• The transfer roller is worn or defective.

• The image transfer unit is worn or defective.

ABCDE ABCDE

Ghost Images Toner level is low in the print

cartridges.

• Select a different Toner Darkness setting from the printer driver before sending the job to print.

• Replace the print cartridges.

• Replace the transfer roller.

• Replace the image transfer unit.

Replace the print cartr idges.

Clipped images (Some of the print is cut

off on the sides, top, or bottom of the paper.)

Incorrect margins • Guides in the selected tray are

Skewed print (Print is inappropriately

slanted.)

Blank pages • The print cartridges are

Guides in the selec ted tr a y are set for a different size paper than what is loaded in the tray.

set for a different size paper than what is loaded in the tray.

• Auto size sensing is set to off, but you loaded a different size paper in a tray. For example, you inserted A4 size p aper into the selected tray but did not set the Paper Size to A4.

• Guides in the selected tray are not in the correct position for the paper s i ze loaded in the tray.

• You are using paper that does not meet the printer specifications.

defective or empty.

Solving print quality problems

Move the guides in the tray to the proper positions for the size loaded.

• Move the guides in t he tr ay to the prop er positi ons for the size loaded.

• Set the Paper Size to match the media in the tra y.

• Move the guides in t he tr ay to the prop er positi ons for the size loaded.

• For more information, see Media specifications.

• Replace the print cartridges.

Troubleshooting

Symptom Cause Solution

Solid color pages • The print cartridges are

The paper curls badly once it prints and exits to a bin.

defective.

• Your printer requires servicing.

• The Type, Texture, and Weight settings are not appropriate for the type of paper or specialty media you are using.

• The paper has been stored in a high humidi ty environment.

• Replace the print cartridges.

• Ca ll for service.

• Change Paper Type, Paper Texture, and Paper Weight to match the paper or specialty media loaded in the printer.

• Load paper from a fresh package.

• Store paper in its original wrapper until you use it.

• For more information, see Storing paper.

Solving color quality problems

This section helps answer some basic color-related questions and describes how some of the features provided in the Quality Menu can be used to solve typical color problems.

Note: See the quick reference page entitled “Print quality and troubleshooting guide” which provides

solutions f or common p rint qualit y prob lems , some of wh ich ma y affect the color qual ity of the p rinted output.

Frequently asked questions (FAQ) about color printing

What is RGB color?

Red, green, and blue light can be ad ded to gether in v arious amo unts to produ ce a l arge r ange of col ors ob served in na ture . For e xample , red and g reen l ight can be combine d to crea te ye llow lig ht. Televisions and comp uter mo nitors crea te colors i n this manner. RGB color is a method of describing colors by indicating the amount of red, green, and blue light needed to reproduce a particular color.

What is CMYK color?

Cyan, magenta, yellow, and black inks or toners can be printed in various amounts to produce a large range of colors observed in nature. For example, cyan and yellow can be combined to create green. Printing presses, inkjet printers, and color laser printers create colors in this manner. CMYK color is a method of describing colors by indicating the amount of cyan, magenta, yellow, and black needed to reproduce a particular color.

How is color specified in a document to be printed?

Software applications typically specify document color using RGB or CMYK color combinations. Additionally, they commonly let users modify the color of each object in a document. Since the procedures to modify colors vary depending on the application, see the software application Help section for instruction.

How does the printer know what color to print?

When a user prints a document, information describing the type and color of each object in the document is sent to the printer. The color information is pass ed t hrou gh c ol or c onversion tab les that translate the color into ap prop riat e amounts of cyan, magenta, y ell ow, and blac k toner neede d to produc e the desire d color. The object type inf ormation le ts diff e rent co lor conversion tables be used for different types of objects. For example, it is possible to apply one type of color conversion table to text while applying a different color conversion table to photographic images.

Solving color quality problems

Troubleshooting

Should I use the PostScript or PCL emulation driver for the best color? What driver settings should I use for the best color?

The PostScript driver is strongly recommended for best color quality. The default settings in the PostScript driver provide preferred color quality for the majority of printouts.

Why doesn't the printed color match the color I see on the computer screen?

The color conversion tables used in Auto Color Correction mode generally approximate the colors of a standard computer monitor. However, because of technology differences that exist between printers and monitors, there are many colors that can be generated on a computer scree n that cannot be physically reproduced on a color laser printer. Color match can also be affected by monitor variations and lighting conditions. See the response to the question How can I match a particular color (such as a color in a corporate logo)? on page 99 for rec ommendations on how the printer Color Samples pages may be useful in solving certain color-matching problems.

The printed page appears tinted. Can I slightly adjust the color?

Sometimes a user may consider printed pages to appear tinted (for e xam ple, everything printed se em s to be too red). This can be caused by environmental conditions, paper type, lighting conditions, or user preference. In these instances, Color Balance may be used to create more preferable color. Color Balance provides the user with the ability to make subtle adjustments to the amount of toner being used in each color plane. Selecting positive (or negative) values for cyan, magenta, yellow, and black under the Color Balance menu will slightly increase (or decrease) the amount of toner used for the chosen color. For example, if a user believes the overall printed page to be too red, then decreases to both magenta and yellow could potentially improve color preference.

Is it possible to increase the gloss in the printed output?

Obtain additional gloss by printing using the 1200 dpi Print Resolution Setting.

My color transparencies seem dark when proje cted. Is the re anything I can do to improve the color ?

This problem most commonly occurs when projecting transparencies with reflective overhead projectors. To obtain the highest projected color quality, transmissive overhead projectors are recommended. If a reflective projector must be used, then adjusting Toner Darkness settings to 1, 2, or 3 will lighten the transparency. Be sure to print on the recommended type of color transpa rencie s. For more information, see “Unde rstand ing pap er and sp ecialt y media guidel ines” i n the User’s Guide on the Software and DocumentationCD.

Color Saver must be Off to adjust Toner Darkness.

What is Manual Color Correction?

The color conversion tables applied to each object on the printed page when using the default Auto Color Correction setting generat e preferred color fo r the m ajority of doc uments . Occa siona lly, a user may want to app ly a diff ere nt co lor table mapping. This customization is accomplished using the Manual Color menu and the Manual Color Correction setting.

Manual Color Correction applies the RGB and CMYK color conversion table mappings as defined in the Manual Color menu. Users may select any of five different color conversion tables available for RGB objects (sRGB Display, Display— True Black, sRGBVivid, Off, and Vivid) and any of four different color conversion tables available for CMYK objects (US CMYK, Euro CMYK, Vivid CMYK, and Off).

Note: The Manual Color Correction setting is not useful if the software application does not specify colors

with RGB or CMYK combinations, or in certain situations where the software application or the computer operatin g system adjusts the colors specif ied in the applic ation through co lor managemen t.

Solving color quality problems

Troubleshooting

How can I match a particular color (such as a color in a corporate logo)?

Occasionally, users have a need for the printed color of a particular object to closely match a specific color. A typical example of this is when a user is trying to match the color of a corporate logo. While instances can occur in which the printer cannot e xa ctly reproduce the desired color, users should be able to identify adequate c ol or m atc he s for the majority of cases. The Color Samples menu item can provide useful information in helping to solve this particular type of colormatching problem .

The nine Color Samples values correspond to color conversion tables in the printer. Selecting any of the Color Samples values generates a multiple-page printout consisting of hundreds of colored boxes. Either a CMYK or RGB combination is located on each bo x , depend ing on the tab le selec ted. The observe d colo r of each box is obtained b y passi ng the CM YK or RGB combination labeled on the box through the selected color conversion table.

The user can examine the color samples pages and identify the box whose color is the closest to the desired color. If the user finds a box whose color is close to the desired color match, but the user would like to scan the colors in that area in more detail, then the user can access the Detailed Color Samples by using the printer Embedded Web Server interface, which is only available on network models.

The color combination labeled on the box can then be used for modifying the color of the object in a software application. The software application Help section provides instructions for modifying the color of an object. Manual Color Correction may be necessary to utilize the selected color conversion table for the particular object.

Which Color Samples pages to use for a particular color-matching problem depends on the Color Correction setting being used (Auto, Off, or Manual), the type of object being printed (text, graphics, or images), and how the color of the object is specified in the software application (RGB or C MYK combinations). When the printer Color Correction setting is set to Off, the color is bas ed on th e print jo b inf ormation ; no colo r con v ers ion is imple mented. The f ol lo wing tab le iden tifies which Color Samples pages to use.

Color specification of

object being printed

RGB Text Auto sRGB Vivid

CMYK Text Auto US CMYK or EURO CMYK

Note: The Color Samples pages are not useful if th e softw are appli cation doe s not spec ify colors with RGB

Classification of

object being printed

Graphic Auto sRGB Vivid

Image Auto sRGB Display

Graphic Auto US CMYK

Image Auto US CMYK

or CMYK combinations. Additionally, certain situations exist where the software application or the computer operating system adjusts the RGB or CMYK combinations specified in the application through color management. The resulting printed color may not be an exact match of the Color Samples pages.

Printer Color

Correction setting

Manual Manual Color RGB Text Setting

Manual Manual Color RGB Graphics Setting

Manual Manual Color RGB Image Sett ing

Manual Manual Color CMYK Text Setting

Manual Manual Color CMYK Graphics Setting

Manual Manual Color CMYK Image Setting

Color Samples pages to print

and use for color matching

Solving color quality problems

Troubleshooting

What are Detailed Color Samples and how do I access them?

This information applies to network models only. Detailed Color Samples are pages similar to the default pages of color samples accessible from the Quality Menu on the

printer operator panel or from the Configuration Menu in the printer Embedded Web Server. The default color samples accessed by these methods have an increment value of 10 percent for Red (R), Green (G), and Blue (B) values. Collectivel y, these values are known as RGB color. If the user finds a v alue on the pages that i s close , but would l ike to sc an more colors in a nearby area, the user can use the Detailed Color Samples to input the desired color value and a more specific or lower increment value. This lets the user print multiple pages of colored boxes that surround a specific color of interest.

To access the pag es of Deta iled Color Sa mples , use the printe r Embedd ed W eb Server inte rfa ce. Sel ect the Color Samp les option within the Configuration Menu. Nine color conversion table options and three buttons called Print, Detailed, and Reset are shown on the options screen.

If the user selects a c ol or c onversion table and presses the Print butto n, the printer prints the defaul t co lor sam pl es pag es. If the user selects a color conversion table and presses the Detailed button, a new interface becomes available. The interface lets the user enter individual R, G, and B values of the specific color of interest. The user can also enter an increment value that defines the difference between the RGB value that each color box differs by. If the user selects Print, a printout generates which consists of the user-specified color and the colors that exist near this color based on the increment value.

This process can be duplicated for Cyan (C), Magenta (M), Yellow (Y), and Black (K) color conversion tables, too. Collectivel y, these values are kno wn as CMYK col or. The def ault increm ent is 10 p ercent f or Bla c k and 20 p ercent f or Cy an, Magenta, and Yellow. The increment value defined by the user for Detailed Color Samples applies to Cyan, Magenta, Yellow, and Black.

Solving color quality problems

100

IBM infoprint 1764 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Installing and r emo vi ng opti ons

Installing a duplex unit

Installing the printer

Installing an output expander

Installing a StapleSmart finisher

Installing memory and option cards

Removing the system board access cover

Installing a memory card

Installing a firmware card

Installing a hard disk

Installing an option card

Removing memory and option cards

Accessing the printer system board

Removing memory cards

Removing an option card

Removing a hard disk

Removing a firmware card

Reinstalling the system board access cover

Printing

Understanding the printer operator panel

Operator panel buttons

Sending a job to print

Printing from a USB flash memory device

Canceling a print job

Canceling a job from the printer operator panel

Canceling a job from a computer running Windows

Canceling a job from a Macintosh computer

Printing a menu settings page

Printing a network setup page

Printing a font sample list

Printing a directory list

Loading the trays

Loading the multipurpose feeder

Printing on specialty media (transparencies, labels, other)

Windows

Mac OS 9.x

Mac OS X

Linking trays

Linking output bins

Holding a job in the printer

Printing and deleting held jobs

Printing confidential jobs

Printing and deleting held jobs

Tips for successful printing

Storing paper

Storing supplies

Avoiding jams

Media specifications

Media guidelines

Paper

Storing paper

Transparencies

Envelopes

Labels

Card stock

Storing media

Identifying media sources and specifications

Maintaining the printer

Storing supplies

Determining the status of supplies

Conserving supplies

Ordering supplies

Print cartridges

Toner waste container

Fuser and ITU

Ordering a fuser

Ordering an image transfer unit and transfer roller

Ordering staple cartridges

Clearing paper jams

Identifying jams

Access doors and trays

Understanding jam messages

Paper jam messages

Clearing the entire paper path

Area A