IBM infoprint-1532, infoprint-1552, infoprint-1572 Service Manual

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IBM™ Infoprint 1532, 1552, and 1572

• Table of Contents

• Start Diagnostics

• Safety and Notices

4536, 4537, 4538

• Trademarks

• Index

IBM Infoprint 1532, 1552, and 1572

Edition: June 2005 The following paragraph does not apply to any country where such provisions are inconsistent with local law:

LEXMARK INTERNATIONAL, INC. PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions; therefore, this statement may not apply to you.

This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in later editions. Improvements or changes in the products or the programs described may be made at any time.

Comments may be addressed to Lexmark International, Inc., Department D22A/032-2, 740 West New Circle Road, Lexington, Kentucky 40550, U .S.A or e-mail at ServiceInfo AndT raining @Lexm ark.com. Le xmark may use or distri bute any of the information you supply in any way it believes appropriate without incurring any obligation to you. You can purchase additional copies of publications related to this product by calling 1-800-553-9727. In other countries, contact your point of purchase.

Lexmark, Lexmark with diamond design, MarkNet, and MarkVision are trademarks of Lexmark International, Inc., registered in the United States and/or other countries.

ImageQuick, PrintCryption, and StapleSmart are trademarks of Lexmark International, Inc. Other trademarks are the property of their respective owners.

2005 Lexmark International, Inc.

UNITED STATES GOVERNMENT RIGHTS

This software and any accompanying documentation provided under this agreement are commercial computer software and documentation developed exclusively at private expense.

P/N 12G9609

IBM Infoprint 1532, 1552, and 1572

Laser notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xi

Safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii

Preface

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xx

Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xx

General information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1

Maintenance approach . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Configured models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Resolution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Data streams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Print speed and performance print speed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Performance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Time to first print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Memory configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

Operating clearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

Power requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6

Electrical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6

Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7

Acoustics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7

Media specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8

Paper and specialty media guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8

Supported print media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8

Selecting print media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15

Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15

Paper characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15

Weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15

Unacceptable paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15

Transparencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-16

Selecting transparencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-16

Envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-16

Labels. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-17

Card stock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-18

Storing print media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-18

Avoiding jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-19

Print area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-19

Tools required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-19

Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-20

Diagnostic information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1

Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Symptom tables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Service errors (9xx.xx’s). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

User status and attendance messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Additional information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Understanding the printer operator panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Understanding the menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

Power-On Self Test (POST) sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4

Table of contents iii

IBM Infoprint 1532, 1552, and 1572

Symptom tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-5

Base printer symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-5

High-capacity feeder (2000-sheet) symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-5

Paper tray symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-6

Duplex option symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-6

Envelope feeder symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-6

Output expander . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-6

StapleSmart finisher . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-7

Messages an d error codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-8

Service error codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-8

User status displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-31

User attendance messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-32

User line 2 link messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-43

Check device connection messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-43

User attendance messages—paper jams and paper handling errors (2xx.xx) . . . . . . . . . . . . . . . . . .2-44

Service checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-72

5-Bin mailbox servic e check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-72

900.xx Error code service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-75

927.xx Fan service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-76

Main fan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-76

Cartridge fan service check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-76

950.00 through 950.29 EPROM mismatch failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-77

950.30 through 950.60 EPROM mismatch failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-78

Charge roll service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-79

Cover closed switch/cable service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-80

Dead machine service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-80

Duplex option service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 -82

Envelope feeder service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-84

Fuser service checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-87

920.xx—Cold fuser service check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-87

922.xx—Cold fuser check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-89

923.xx—Hot fuser service check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-90

924.xx—Hot fuser service check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-91

925.xx—Hot fuser service check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-91

Fuser exit sensor service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-92

Fuser narrow media sensor service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-93

Fuser solenoid service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-94

High-capacity feeder input tray service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-95

High-capacity output stacker service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-100

Input sensor service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-102

Input tray(s) service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-102

Interconnect card servic e check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-104

Main drive service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-105

Operator panel service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-106

One or more operator panel buttons fail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-106

No buttons work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-106

Operator panel display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-107

Options service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-108

Flash Memory Option(s) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-108

DRAM Memory Option(s) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-108

Hard Disk Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-108

Output bin sensor standard tray service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-109

Output expander service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-110

Paper feed service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-112

Paper size sensing service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-113

Parallel port service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-116

Print quality service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-116

Printhead service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-122

iv Service Manual

IBM Infoprint 1532, 1552, and 1572

Signature button assembly service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-122

StapleSmart finisher service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-123

System board service ch eck . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-126

Toner sensor service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-127

Transfer roll service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-128

Diagnostic aids . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-1

Accessing service men us . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Diagnostics mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Entering Diagnostics mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Available tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Exiting Diagnostics mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4

REGISTRATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4

Quick Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5

PRINT TESTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6

Input source tests. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6

Print quality pages (Prt Quality Pgs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6

HARDWARE TESTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7

Panel Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7

Button Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7

DRAM Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7

CACHE Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8

Parallel Wrap tests. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8

Serial Wrap tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9

DUPLEX TESTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9

Quick Test (duplex) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9

Top Margin (duplex). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10

Sensor Test (duplex) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10

Motor Test (duplex) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11

Duplex Feed 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12

Duplex Feed 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12

INPUT TRAY TESTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13

Feed Tests (input tray). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13

Sensor Test (input tray) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13

OUTPUT BIN TESTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14

Feed Tests (output bins) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14

Feed To All Bins. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14

The test is continuous until Stop () is pressed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14

Sensor Test (standard output bin) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15

Sensor Test (Output Expander) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15

Sensor Test (high capacity output stacker) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16

Sensor Tests (5-bin mailbox). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16

Diverter Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16

FINISHER TESTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17

Staple Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17

Feed Tests (finisher) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17

Sensor Test (finisher). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17

BASE SENSOR TEST . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18

DEVICE TESTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18

Quick Disk Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18

Disk Test/Clean . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19

Flash Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19

PRINTER SETUP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20

Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20

Page Count . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20

Perm Page Count (permanent page count). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20

Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20

Envelope Enhance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20

Table of contents v

IBM Infoprint 1532, 1552, and 1572

Engine Setting 1 through 4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-20

Model Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-20

Configuration ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-21

Edge to Edge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-21

Parallel strobe adjustment (Par x Strobe Adj). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-21

EP SETUP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-22

EP Defaults. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-22

Fuser Temperature (Fuser Temp). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-22

Fuser Page Count. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-22

Warm Up Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-22

Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-22

Print Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-22

Charge Roll. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-22

Gap Adjust. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-22

EVENT LOG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-23

Display Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-23

Print Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-23

Clear Log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-24

EXIT DIAGNOSTICS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-24

Configuration menu (CONFIG MENU) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-25

Entering Configuration Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-25

Available menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-25

Maintenance page count (Maint Cnt Value) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 -25

Maintenance page counter reset (Reset Maint Cnt) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-26

Print quality pages (Prt Quality Pgs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-26

SIZE SENSING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-27

Panel Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-27

PPDS Emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-27

Download Emuls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-27

Demo Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-27

Factory Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-28

Energy Conserve . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-28

EVENT LOG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-28

Paper Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-28

Env Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-28

Jobs On Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-28

Disk Encryption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-28

Font Sharpening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-29

LCD Brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-29

LCD Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-29

Exit Config Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-29

Additional useful menu locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-29

Hex Trace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-29

Menu settings page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-30

Printing menu settings page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-30

Theory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-31

Autocompensator operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-31

Autoconnect system, paper tray options, envelope feeder—electrical . . . . . . . . . . . . . . . . . . . . . . . .3-32

Autoconnect cabling and connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-32

Duplex Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-32

Option microcode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-32

Paper feed jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-33

Access doors and trays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-33

Clearing printer jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-33

250 Paper Jam Check MP Feeder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-34

260 Paper Jam Check Env Feeder. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-35

23x and 24x jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-36

200 and 201 Paper Jam Remove Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-37

vi Service Manual

IBM Infoprint 1532, 1552, and 1572

202 Paper Jam Open Rear Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-39

23x Paper Jam Open Duplex Rear Door. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-40

270 and 280 Paper Jams. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-41

27x Paper Jam Check Bin x. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-41

28x Paper Jam Check Finisher . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-42

Repair information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-1

Handling ESD-sensitive parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Adjustment procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Fuser solenoid adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Gap adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Printhead assembly adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Paper alignment assembly adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

Removal procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

Covers removals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

Fuser wiper cover assembly removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

Redrive cap cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5

Paper support removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5

Left door removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6

Redrive door. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7

Right cover removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8

Upper front cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11

Upper front cover latch removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13

Upper front cover outer bezel removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14

Multipurpose feeder/lower front cover assembly remo val . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15

Left cover handle holder removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16

Right cover handle holder removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16

Left and right frame extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17

Pass thru plate. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18

Laser cover removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-19

Bevel gear removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-21

Cartridge duct removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-23

Developer drive assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-24

Developer drive coupler kit removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-25

ESD cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-25

Fuser assembly remova l . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-26

Fuser exit sensor removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-28

Fuser exit sensor flag and spring removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-30

Fuser lamp removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-32

Fuser narrow media sensor removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-34

Fuser narrow media flag and spring removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-36

Fuser to LVPS AC cable removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-38

Fuser top cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-41

Fuser transfer plate removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-43

Gear release link removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-44

High voltage power supply removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-45

Inner paper deflector assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-47

Input sensor removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-48

Integrated tray autocompensator assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-49

Integrated tray autocompensator pick roll assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-51

Interconnect card assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-53

Low voltage power supply removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-54

Main fan removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-56

Main drive assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-57

MPF arm assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-60

MPF lower paper deflector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-61

MPF pick tire removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-62

MPF solenoid assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-62

Table of contents vii

IBM Infoprint 1532, 1552, and 1572

Operator panel board removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-66

Operator panel buttons removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-67

Outer shield removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-67

Paper alignment assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-68

Paper bin full sensor flag removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-70

Paper size sensing board removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-71

Power takeoff shaft and spring removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 -72

Printhead removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-73

Redrive assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-74

Signature button contact assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 -75

System board and inner shield removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-76

Toner sensor removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-77

Transfer roll assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-77

Upper front cover hinge assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-78

Upper paper deflector assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-79

USB board assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-80

Connector locations and connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-1

System board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-1

Autoconnect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-6

Fuser Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-7

High-capacity output stacker board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-8

High voltage power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-9

Interconnect card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-9

Low voltage power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-10

Output expander control board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-11

StapleSmart finisher . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-12

Preventive maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1

Safety inspection guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-1

Lubrication specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-1

Scheduled maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-1

Maintenance kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-1

Parts catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1

How to use this parts catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-1

Assembly 1: Covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2

Assembly 2: Frame 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-4

Assembly 3: Frame 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-6

Assembly 4: Frame 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-8

Assembly 5: Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-10

Assembly 6: Paper feed—autocompensator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-12

Assembly 7: Paper feed—multipurpose feeder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-14

Assembly 8: Paper feed—alignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-16

Assembly 9: Integrated 250-sheet paper tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-18

Assembly 10: Integrated 500-sheet paper tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-20

Assembly 11: Drives—Main drive and developer drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-22

Assembly 12: Hot roll fuser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-24

Assembly 13: Transfer/charging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-26

Assembly 14: Electronics—power supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-28

Assembly 15: Electronics—card assemblies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-30

Assembly 16: Electronics—shields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-32

viii Service Manual

IBM Infoprint 1532, 1552, and 1572

Assembly 17: Cabling diagrams 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-34

Assembly 18: Cabling diagrams 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-35

Assembly 19: Cabling diagrams 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-36

Assembly 20: Cabling diagrams 4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-38

Assembly 21: Cabling diagrams 5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-40

Assembly 22: Optional 250-sheet paper drawer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-42

Assembly 23: Optional 250-sheet paper tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-43

Assembly 24: Optional 500-sheet paper drawer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-44

Assembly 25: Optional 500-sheet paper tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-45

Assembly 26: Duplex option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-46

Assembly 27: Envelope feeder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-47

Assembly 28: Output expander 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-48

Assembly 29: Output expander 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-49

Assembly 30: High-capacity output expander 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-50

Assembly 31: High-capacity output expander 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-51

Assembly 32: High-capacity output expander 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-52

Assembly 33: 5-bin mailbox 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-54

Assembly 34: 5-bin mailbox 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-56

Assembly 35: High-capacity feeder 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-58

Assembly 36: High-capacity feeder 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-60

Assembly 37: High-capacity feeder 4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-62

Assembly 38: High-capacity feeder 5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-63

Assembly 39: Kiosk—vertical and horizontal paper adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-64

Assembly 40: StapleSmart finisher I . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-65

Assembly 41: StapleSmart finisher 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-66

Assembly 42: StapleSmart finisher 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-67

Assembly 43: StapleSmart finisher 4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-68

Assembly 44: Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-69

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I-1

Part number index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I-9

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Laser notices

Laser notice

The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR Subchapter J for Class I (1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements of IEC 60825-1.

Class I laser products are no t con si dere d to be ha zard ou s. The pr int er con tai ns intern al ly a C las s III b (3b) la ser that is nominally a 5 mi lliwatt gallium arsenide laser operating in the wavelength region of 770-795 nanometers. The laser syste m and printer are designed so there is nev er any human access to laser radiation above a Class I level during normal operation, user maintenance, or prescribed service condition.

Laser

Der Drucker erfüllt gemäß amtlicher Bestätigung der USA die Anforderungen der Bestimmung DHHS (Department of Health and Human Services) 21 CFR Teil J für Laserprodukte der Klasse I (1). In anderen Ländern gilt der Drucker als Laserprodukt der Klasse I, der die Anforderungen der IEC (International Electrotechnical Commission) 60825-1 gemäß amtlicher Bestätigung erfüllt.

Laserprodukte der Klasse I gelten als unschädlich. Im Inneren des Druckers befindet sich ein Laser der Klasse IIIb (3b), bei dem es sich um einen Galliumarsenlaser mit 5 Milliwatt handelt, der Wellen der Länge 770-795 Nanometer ausstrahlt. Das Lasersystem und der Drucker sind so konzipiert, daß im Normalbetrieb, bei der Wartung durch den Benutzer oder bei ordnungsgemäßer Wartung durch den Kundendienst Laserbestrahlung, die die Klasse I übersteigen würde, Menschen keinesfalls erreicht.

Avis relatif à l’utilisation de laser

Pour les Etats-Unis : cette imprimante est certifiée conforme aux provisions DHHS 21 CFR alinéa J concernant les produits laser de Classe I (1). Pour les autres pays : cette imprimante répond aux normes IEC 60825-1 relatives aux produits laser de Clas se I.

Les produits laser de Classe I sont considérés comme des produits non dangereux. Cette imprimante est équipée d’un laser de Clas s e IIIb (3b) (ars én iur e de g all ium d’u ne puis s anc e no mi nal e de 5 mi lli watts ) ém etta nt sur des longueurs d’onde comprises entre 770 et 795 nanomètres. L’imprimante et son système laser sont conçus pour impossible, dans des conditions normales d’utilisation, d’entretien par l’utilisateur ou de révision, l’exposition à des rayonnements laser supérieurs à des rayonnements de Classe I .

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Avvertenze sui prodotti laser

Questa stampante è certificata negli Stati Uniti per essere conforme ai requisiti del DHHS 21 CFR Sottocapitolo J per i prodotti laser di classe 1 ed è certificata negli altri Paesi come prodotto laser di classe 1 conforme ai requisiti della norma CEI 60825-1.

I prodotti laser di c lasse no n sono cons iderati per icolo si. La st ampante co ntiene al suo intern o un las er di cla sse IIIb (3b) all’arseniuro di gallio della potenza di 5mW che opera sulla lunghezza d’onda compresa tra 770 e 795 nanometri. Il sistema laser e la stampante sono stati progettati in modo tale che le persone a contatto con la stampante, durante il normale funzionamento, le operazioni di servizio o quelle di assistenza tecnica, non ricevano radiazioni laser superiori al livello della classe 1.

Avisos sobre el láser

Se certifica que, en los EE.UU., esta impresora cumple los requisitos para los productos láser de Clase I (1) establecidos en el subcapítulo J de la norma CFR 21 del DHHS (Departamento de Sanidad y Servicios) y, en los demás países, reúne todas las condiciones expuestas en la norma IEC 60825-1 para productos láser de Clase I (1).

Los productos láser de Clase I no se consideran peligrosos. La impresora contiene en su interior un láser de Clase IIIb (3b) de a rse niuro de galio de funcionamiento no mi nal a 5 milivatios en una longitud d e ond a d e 770 a 795 nanómetros. El sistema láser y la impresora están diseñados de forma que ninguna persona pueda verse afectada por ningún tipo de radiación láser superior al nivel de la Clase I durante su uso normal, el mantenimiento realizado por el usuario o cualquier otra situación de servicio técnico.

Declaração sobre Laser

A impressora está certificada nos E.U.A. em conformidade com os requisitos da regulamentação DHHS 21 CFR Subcapítulo J para a Cla sse I (1) de produto s laser. Em ou tros locai s, está certific ada como um produto la ser da Classe I, em conformidade com os requisitos da norma IEC 60825-1.

Os produtos laser da Class e I não são consi derados perigo sos. Interna mente, a impres sora contém um produto laser da Classe IIIb (3b), designado laser de arseneto de potássio, de 5 milliwatts ,operando numa faixa de comprimento de on da en tre 770 e 795 nanómetros. O sistema e a im pre ss ora la ser foram concebidos de forma a nunca existir qualquer possiblidade de acesso humano a radiação laser superior a um nível de Classe I durante a operação normal, a manutenção feita pelo utilizador ou condições de assistência prescritas.

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Laserinformatie

De printer voldoet aan de eisen die gesteld wo rde n aan een las erp rodu kt van klas se I. Voor de Verenigd e Staten zijn deze eisen vastgelegd in DHHS 21 CFR Subchapter J, voor andere landen in IEC 60825-1.

Laserprodukten van klasse I worden niet als ongevaarlijk aangemerkt. De printer is voorzien van een laser van klasse IIIb (3b), dat wil zeggen een gallium arsenide-laser van 5 milliwatt met een golflengte van 770-795 nanometer. Het las ergede elte en de pri nter z ijn zo o ntworp en dat bij n ormaal gebru ik, bi j onde rhoud of repar atie conform de voorschriften, nooit blootstelling mogelijk is aan laserstraling boven een niveau zoals voorgeschreven is vo or klass e 1.

Lasermeddelelse

Printeren er godkendt som et Klasse I-laserprodukt, i overenstemmelse med kravene i IEC60825-1. Klasse I-laserprodukter betragtes ikke som farlige. Printeren indeholder internt en Klasse IIIB (3b)-laser, der

nominelt er en 5 milliwatt galliumarsenid laser, som arbejder på bølgelængdeområdet 770-795 nano meter. Lasersystemet og printeren er udformet således, at mennesker aldrig udsættes for en laserstråling over Klasse I-niveau ved normal drift, brugervedligeholdelse eller obligatoriske servicebetingelser.

Huomautus laserlaitteesta

Tämä kirjoitin on Yhdysvalloissa luokan I (1) laserlaitteiden DHHS 21 CFR Subchapter J -määrityksen mukainen ja muualla luokan I laserlaitteiden IEC 60825-1 -määrityksen mukainen.

Luokan I laserlaitteiden ei katsota olevan vaarallisia käyttäjälle. Kirjoittimessa on sisäinen luokan IIIb (3b) 5 milliwatin galliumarsenidilaser, joka toimii aaltoalueella 770 - 795 nanometriä. Laserjärjestelmä ja kirjoitin on suunniteltu siten, että käyttäjä ei altistu luokan I määrityksiä voimakkaammalle säteilylle kirjoittimen normaalin toiminnan, käyttäjän tekemien huoltotoimien tai muiden huoltotoimien yhteydessä.

VARO! Avattaessa ja suojalukitus ohitettaessa olet alttiina näkymättömälle lasersäteilylle. Älä katso säteeseen.

VARNING! Osynlig laserstrålning när denna del är öppnad och spärren är urkopplad. Betrakta ej strålen.

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Laser-notis

Denna skrivare är i USA certifierad att motsvara kraven i DHHS 21 CFR, underparagraf J för laserprodukter av Klass I (1). I andra länder uppfyller skrivaren kraven för laserprodukter av Klass I enligt kraven i IEC 60825-1.

Laserprodukter i Klass I anses ej hälsovådliga. Skrivaren har en inbyggd laser av Klass IIIb (3b) som består av en laserenhet av gallium-arsenid på 5 milliwatt som arbetar i våglängdsområdet 770-795 nanometer. Lasersystemet och skrivaren är utformade så att det aldrig finns risk för att någon person utsätts för laserstrålning över Klass I-nivå vid normal användning, underhåll som utförs av användaren eller annan föreskriven serviceåtgärd.

Laser-melding

Skriveren er godkjent i USA etter kravene i DHHS 21 CFR, underkapittel J, for klasse I (1) laserprodukter, og er i andre land godkjent som et Klasse I-laserprodukt i samsvar med kravene i IEC 60825-1.

Klasse I-laserprodukte r er ik ke å be trakte som farlige . Skrive ren inne holder internt en klas se IIIb (3b )-lase r, som består av en gallium-arsenlaserenhet som avgir stråling i bølgelengdeområdet 770-795 nanometer. Lasersystemet og s kriv eren er utforme t slik a t perso ner aldri u tsette s for l aserstrål ing ut over k lasse I-n ivå u nder vanlig bruk, vedlikehold som utføres av brukeren, eller foreskrevne serviceoperasjoner.

Avís sobre el Làser

Segons ha estat certificat als Estats Units, aquesta impressora compleix els requisits de DHHS 21 CFR, apartat J, pels productes làs er de cla ss e I (1), i se gon s ha es tat c erti fic at en alt res llo cs , és un pro duc te làs er de class e I que compleix els requisits d’IEC 60825-1.

Els productes làser de classe I no es consideren perillosos. Aquesta impressora conté un làser de classe IIIb (3b) d’arseniür de gal.li, nominalment de 5 mil.liwats, i funciona a la regió de longitud d’ona de 770-795 nanòmetres. El sistema làser i la impressora han sigut concebuts de manera que mai hi hagi exposició a la radiació làser per sobre d’un nivell de classe I durant una operació normal, durant les tasques de manteniment d’usuari ni durant els serveis que satisfacin les condicions prescrites.

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Japanese Laser Notice

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Korean Laser Notice

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Safety information

• The safety of this product is based on testing and approvals of the original design and specific

components. The manufacturer is not responsible for safety in the event of use of unauthorized replacement parts.

• The maintenance information for this product has been prepared for use by a professional

service person and is not intended to be used by others.

• There may be an increased risk of electric shock and personal injury during disassembly and

servicing of this product. Professional service personnel should understand this and take necessary precautions.

• CAUTION: When you see this symbol, there is a danger from hazardous voltage in the

area of the product where you are working. Unplug the product before you begin, or use caution if the product must receive power in order to perform the task.

Consignes de sécurité

• La sécurité de ce produit repose sur des tests et des

agréations portant sur sa conception d'origine et sur des composants particuliers. Le fabricant n'assume aucune responsabilité concernant la sécurité en cas d'utilisation de pièces de rechange non agréées.

• Les consignes d'entretien et de réparation de ce produit s'adressent uniquement à un personnel

de maintenance qualifié.

• Le démontage et l'entretien de ce produit pouvant présenter certains risques électriques, le

personnel d'entretien qualifié devra prendre toutes les précautions nécessaires.

• ATTENTION : Ce symbole indique la présence d'une tension dangereuse dans la partie

du produit sur laquelle vous travaillez. Débranchez le produit avant de commencer ou faites preuve de vigilance si l'exécution de la tâche exige que le produit reste sous tension.

Norme di sicurezza

• La sicurezza del prodotto si basa sui test e sull'approvazione del progetto originale e dei

componenti specifici. Il produttore non è responsabile per la sicurezza in caso di sostituzione non autorizzata delle parti.

• Le informazioni riguardanti la manutenzione di questo prodotto sono indirizzate soltanto al

personale di assistenza autorizzato.

• Durante lo smontaggio e la manutenzione di questo prodotto,

il rischio di subire scosse elettriche e danni alla persona è più elevato. Il personale di assistenza autorizzato deve, quindi, adottare le precauzioni necessarie.

• ATTENZIONE: Questo simbolo indica la presenza di tensione pericolosa nell'area del

prodotto. Scollegare il prodotto prima di iniziare o usare cautela se il prodotto deve essere alimentato per eseguire l'intervento.

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Sicherheitshinweise

• Die Sicherheit dieses Produkts basiert auf Tests und Zulassungen des ursprünglichen Modells

und bestimmter Bauteile. Bei Verwendung nicht genehmigter Ersatzteile wird vom Hersteller keine Verantwortung oder Haftung für die Sicherheit übernommen.

• Die Wartungsinformationen für dieses Produkt sind ausschließlich für die Verwendung durch

einen Wartungsfachmann bestimmt.

• Während des Auseinandernehmens und der Wartung des Geräts besteht ein zusätzliches

Risiko eines elektrischen Schlags und körperlicher Verletzung. Das zuständige Fachpersonal sollte entsprechende Vorsichtsmaßnahmen treffen.

• ACHTUNG: Dieses Symbol weist auf eine gefährliche elektrische Spannung hin, die in

diesem Bereich des Produkts auftreten kann. Ziehen Sie vor den Arbeiten am Gerät den Netzstecker des Geräts, bzw. arbeiten Sie mit großer Vorsicht, wenn das Produkt für die Ausführung der Arbeiten an den Strom angeschlossen sein muß.

Pautas de Seguridad

• La seguridad de este producto se basa en pruebas y aprobaciones del diseño original y

componentes específicos. El fabricante no es responsable de la seguridad en caso de uso de piezas de repuesto no autorizadas.

• La información sobre el mantenimiento de este producto está dirigida exclusivamente al

personal cualificado de mantenimiento.

• Existe mayor riesgo de descarga eléctrica y de daños personales durante el desmontaje y la

reparación de la máquina. El personal cualificado debe ser consciente de este peligro y tomar las precauciones necesarias.

• PRECAUCIÓN: este símbolo indica que el voltaje de la parte del equipo con la que está

trabajando es peligroso. Antes de empezar, desenchufe el equipo o tenga cuidado si, para trabajar con él, debe conectarlo.

Informações de Segurança

• A segurança deste produto baseia-se em testes e aprovações do modelo original e de

componentes específicos. O fabricante não é responsável pela segunrança, no caso de uso de peças de substituição não autorizadas.

• As informações de segurança relativas a este produto destinam-se a profissionais destes

serviços e não devem ser utilizadas por outras pessoas.

• Risco de choques eléctricos e ferimentos graves durante a desmontagem e manutenção deste

produto. Os profissionais destes serviços devem estar avisados deste facto e tomar os cuidados necessários.

• CUIDADO: Quando vir este símbolo, existe a possível presença de uma potencial

tensão perigosa na zona do produto em que está a trabalhar. Antes de começar, desligue o produto da tomada eléctrica ou seja cuidadoso caso o produto tenha de estar ligado à corrente eléctrica para realizar a tarefa necessária.

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IBM Infopri nt 1532, 1552, and 157 2

Informació de Seguretat

• La seguretat d'aquest producte es basa en l'avaluació i aprovació del disseny original i els

components específics . El fabricant no es fa responsable de les qüestions de seguretat si s'utilitzen peces de recanvi no autoritzades.

• La informació pel manteniment d’aquest producte està orientada exclusivament a professionals

i no està destinada a ningú que no ho sigui.

• El risc de xoc elèctric i de danys personals pot augmentar durant el procés de desmuntatge i de

servei d’aquest producte. El personal professional ha d’estar-ne assabentat i prendre les mesures convenients.

• PRECAUCIÓ: aquest símbol indica que el voltatge de la part de l'equip amb la qual

esteu treballant és perillós. Abans de començar, desendolleu l'equip o extremeu les precaucions si, per treballar amb l'equip, l'heu de connectar.

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Preface

This manual contains maintenance procedures for service personnel. It is divided into the following chapters:

1. General information contains a general description of the printer and the maintenance

approach used to repair it. Special tools and test equipment are listed in this chapter, as well as general environmental and safety instructions.

2. Diagnostic information contains an error indicator table, symptom tables, and service checks

used to isolate failing field replaceable units (FRUs).

3. Diagnostic aids contains tests and checks used to locate or repeat symptoms of printer

problems.

4. Repair information provides instructions for making printer adjustments and removing and

installing FRUs.

5. Connector locations uses illustrations to identify the connector locations and test points on the

printer.

6. Preventive maintenance contains the lubrication specifications and recommendations to

prevent problems.

7. Parts catalog contains illustrations and part numbers for individual FRUs.

Definitions

Note: A note provides additional information. Warning: A warning identifies something that might damage the product hardware or software.

CAUTION: A caution identifies something that might cause a servicer harm.

CAUTION: When you see this symbol, there is a danger from hazardous voltage in the

area of the product where you are working. Unplug the product before you begin, or use caution if the product must receive power in order to perform the task.

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1. General information

The IBM™ Infoprint 1532, 1552, and 1572 laser printers are letter quality page printers designed to attach to IBM-compatible personal computers and to most computer networks.

The printers are available in the following models:

Model name Configuration Machine type

Infoprint 1532 Network 4536-n01

Infoprint 1552 Network 4537-n01

Infoprint 1572 Network 4538-n01

Maintenance approach

The diagnostic information in this manual leads you to the correct field replaceable unit (FRU) or part. Use the service error codes, user status messages, user error messages, service checks, and diagnostic aids to determine the printer problem and repair the failure. After you complete the repair, perform tests as needed to verify the repair. See “Start” on page 2-1.

Options

The following options are available. Some options are not available in every country. Contact your point of purchase for options available in your country.

• Memory options of 128MB, 256MB, and 512 SDRAM

• Flash memory options of 32MB and 64MB

• Hard disk—20GB+ with adapter

• Integrated network options – Token-ring – Ethernet – External serial adapter – ThinPrint – IPDS card assembly and SCS/TNe – PRESCRIBE card assembly – Bar code card assembly – Parallel interface card – MarkNet™ Print Servers – Lexmark PrintCryption™ card – Forms card (single-byte and Simplified Chinese)

• Media handling operations – 250- and 500-sheet paper trays of A4, letter, A5, B5, Executive, folio, statement, and legal size – 250-sheet universally adjustable tray – 250- and 500-sheet paper drawers – 400-sheet universally adjustable tray – 2000-sheet high-capacity feeder – Envelope feeder – Duplex option—250-sheet (For Infoprint 1532) – Duplex option—500-sheet (For Infoprint 1552 and 1572) – Output expander – High-capacity output stacker

General information 1-1

IBM Infoprint 1532, 1552, and 1572

– StapleSmart™ Finisher – 5-bin Mailbox – Vertical Kiosk Presenter – Horizontal Kiosk Presenter

• Application solutions—Lexmark Document Solutions

• DBCS font cards – Simplified Chinese – Traditional Chinese – Japanese – Korean

Configured models

The following illustrations show a standard network and fully configured printer. If you attach print media handling options to the printer, it may look more like the fully configured model.

CAUTION: Floor-mounted configurations require additional furniture. You must use either a printer stand or printer base if you are using a 2000-sheet drawer, a duplex unit and an input option, or more than one input option. If you purchased a multifunction printer (MFP) that scans, copies, and faxes, you may need additional furniture. Refer to www.lexmark.com/multifunctionprinters for more information.

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Specifications

Resolution

• 1200 1200 dpi

• 2400 Image Quality

• 1200 Image Quality

• 600 x 600 dpi

Data streams

• PostScript 3 emulation

• PCL 6 emulation

• PPDS migration tool

• PDF v1.5 emulation

Print speed and performance print speed

Performance

Performance speed depends on:

• Interface to the host (USB, serial, parallel, network)

• Host system and application

• Page complexity and content

• Printer options installed or selected

• Available printer memory

• Media size and type

• Resolution

Time to first print

Infoprint 1532 Infoprint 1552 Infoprint 1572

1200 dpi 600 dpi 1200 dpi 600 dpi 1200 600 dpi

Simplex printing from Ready on full-size media (seconds)

Letter

8.5 in. x 11 in.

8.3 in. x 11.7 in.

Legal

8.5 in. x 14 in.

11.7 6.0 12.1 8.5 12.1 8.5

17.0 11.4 22.7 13.0 22.7 13.0

14.5 12.1 24.3 24.3 24.3 13.5

Simplex printing from Power Saver on full-size media (seconds)

Simplex Letter 25.3 28.2 28.2

The test job consists of the character “A” followed by a form-feed (single page job). The first copy time is defined as the elapsed time from pressing Enter on the PC keyboard to the page exiting to the output bin. All tests pick paper from the indicated tray, and the page exits into the primary output bin.

General information 1-3

IBM Infoprint 1532, 1552, and 1572

Memory configuration

Model

Memory type

Standard DRAM (MB) 64 64 128 128

Optional memory (MB)

(100 pin DDR SDRAM unbuffered DIMMs)

Maximum (MB) 576 576 640 640

Optional flash memory 32 and 64 MB available

Note: One firmware card and one flash memory card are supported. Either slot supports both card types.

Depending upon the options and features used, additional memory may be required to optimize performance.

Available memory options

Optional 128MB, 256MB, and 512MB SDRAM DIMMs are available from IBM. The memory options are 168-pin synchronous DRAM DIMMs.

Flash memory options include 32MB and 64MB.

Operating clearances

Printer side Measurement

Infoprint 1532 n

128, 256, and 512MB available

Infoprint 1552

Infoprint 1552 n

Infoprint 1572 n

Left and right side 12 in. (30.48 cm)

Front 20 in. (50.8 cm)

Rear 12 in. (30.48 cm)

Top* 54 in. (137.16 cm)

* Allow clearance above the printer front door clearance and for adding options, such as additional input drawers, output expander, high-capacity output stacker, or StapleSmart finisher.

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Dimensions

Description Height Width Depth Weight Printer

IBM Infoprint 1532 (base printer) 13.6 in.

(345 mm)

IBM Infoprint 1552 (base printer) 16.0 in.

(406 mm)

IBM Infoprint 1572 (base printer) 16 in.

(406 mm)

Options

Duplex 250-page option 2.13 in.

(54 mm)

Duplex 500-page option 2.13 in.

(54 mm)

250-Sheet drawer 3.5 in.

(90 mm)

500-Sheet drawer 5.3 in.

(134 mm)

2,000-Sheet drawer 1 1 .8 in.

(300 mm)

Output Expander 6.8 in.

(173.2 mm)

5-Bin Mailbox 13.1 in.

(332 mm)

16.6 in. (421 mm)

17.2 in. (436 mm)

15.6 in. (398 mm)

15.7 in. (399 mm)

19.6 in. (498 mm)

20.2 in. (513 mm)

23.4 in. (595 mm)

24.1 in. (595 mm)

19.5 in. (495 mm)

20.5 in. (520 mm)

19.5 in. (495 mm)

14.9 in. (374 mm)

12.2 in. (310 mm)

38.0 lb (17.0kg)

51.6 lb (23.1 kg)

11.1 lb (5.03 kg)

11.3 lb (5.1 kg)

6 lb (2.7 kg)

7 lb (3.2 kg)

31 lb (14.1 kg)

7.0 lb (3.2 kg)

7.9 lb (3.6 kg)

High-capacity output stacker 11.4 in.

StapleSmart finisher 9.0 in.

Envelope option (closed position) * * 7.72 in.

Envelope option (support fully extended)

Printer cabinet 31.8 in.

Printer cabinet stand 31.8 in.

* Envelope option fits within height and width of printer.

(290 mm)

(228.6 mm)

**12.28 in.

(808 mm)

15.7 in. (399 mm)

17.6 in. (447.7 mm)

30.4 in. (772 mm)

34.8 in. (883 mm)

18 in. (457 mm)

19.5 in. (495.3 mm)

(196 mm)

(312 mm)

23.2 in. (594 mm)

10 lb (4.5 kg)

13 lb (5.9 kg)

4 lb (1.8 kg)

76 lb (34.5 kg)

83 lb (37.6 kg)

General information 1-5

IBM Infoprint 1532, 1552, and 1572

Power requirements

Average nominal power requirements for the base printer configuration (110 volt). Power levels are shown in watts (W). Maximum current is given in Amperes (A).

Printing states Infoprint 1532 Infoprint 1552 Infoprint 1572 Off (all models) .05 W .05 W .05 W

Idle—average power

Power Saver on 20 W 20 W 20 W Power Saver off 90 W 95 W 95 W

Continuous printing 675 W 830 W 830 W Printing—maximum current

100 V 7.8 A 8.9 A 8.9 A 120 V 7.2 A 8.0 A 8.0 A 230 V 3.4 A 4.3 A 4.3 A

Electrical specifications

Low voltage model

•

100 to 127 V ac at 50 to 60 Hz nominal

• 90 to 137 V ac, extreme

High voltage model

•

220 to 240 V ac at 50 to 60 Hz nominal (not available in all countries)

• 190 to 259 V ac, extreme

Notes:

• Using a 220 to 110 power converter with the 110 volt printer is not recommended.

• All models are ENERGY STAR qualified.

• The default timeout to power saver is 30 minutes for all model s.

1-6 Service Manual

IBM Infoprint 1532, 1552, and 1572

Environment

Printer temperature and humidity

• Operating – Temperature: 16 to 32° C (60° to 90° F) – Relative humidity: 8 to 80% – Altitude: 10,000 ft. (0 to 3,048 meters)

• Storage and shipping environment (packaged) – Temperature: -40° to 43° C (-40° to 110° F) – Relative humidity: 5% to 95% – Altitude: equivalent to 10,300 meters (0 to 34,000 feet)

• Storage environment (unpacked) – Temperature: 0° to 40° C (32° to 104° F) – Relative humidity: 5% to 80%

Acoustics

All measurements are made in accordance with ISO 7779 and conform with ISO 9296.

Model Status

IBM Infoprint 1532 Idle (standby mode)

Simplex printing Duplex printing

IBM Infoprint 1552 Idle (standby mode)

Simplex printing Duplex printing

IBM Infoprint 1572 Idle (standby mode)

Simplex printing Duplex printing

Note: Measurements apply to 300 dpi, 600 dpi, and 1200 dpi printing.

1 Meter average sound pressure

30 dBA 4.0 Bels 53 dBA 6.7 Bels 55 dBA N/M Bels 32 dBA 4.7 Bels 54 dBA 6.8 Bels 57 dBA N/M Bels 30 dBA 4.5

55 7.0 58 N/M

Declared sound power

General information 1-7

IBM Infoprint 1532, 1552, and 1572

Media specifications

Paper and specialty media guidelines

Print media is paper, card stock, transparencies, labels, and envelopes. This printer provides high quality printing on a variety of print media. You must consider a number of things concerning print media before you print, including:

• Supported print media

• Selecting print media

• Storing print media

• Avoiding jams

For more details about the types of paper and specialty media your printer supports, refer to the Card Stock & Label Guide available on our Lexmark Web site at www.lexmark.com.

We recommend that y ou try a l im ited s am pl e o f any p ape r or specialty media you are consid eri ng using with the printer before pu rchasing large quantities.

Supported print media

The following tables provide information on standard and optional sources for both input and output trays and bins.

• Print media sizes

• Print media weights

• Media weights supported in optional output bins

• Media sizes supported in the finisher

• Media weights supported in the finisher

Note: If you use a print media size not listed, select the next larger size.

Print media sizes

Print media size (✓— indicates support)

A4 210 x 297 mm

A5 148 x 210 mm

JIS B5 182 x 257 mm

Letter 215.9 x 279.4 mm

Legal 215.9 x 355.6 mm

Dimensions (UAT — univers ally adjustable tray)

(8.27 x 11.7 in.)

(5.83 x 8.27 in.)

(7.17 x 10.1 in.)

(8.5 x 11 in.)

(8.5 x 14 in.)

250-sheet tray

500-sheet tray

250-sheet drawer (option)

250 UA T (option )

500-sheet drawer (option)

400 UA T (option )

Multipurpose feeder

2000-sheet drawer (option)

Envelope feeder (option)

Duplex unit (option)

Standard output bin

Output expander (option)

5-bin mailbox (option)

High-capacity

output stacker (option)

StapleSmart output bin

✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓

✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓

✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓

✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓

StapleSmart Finisher

1-8 Service Manual

IBM Infoprint 1532, 1552, and 1572

Print media sizes (continued)

Print media size (✓— indicates support)

Dimensions (UAT — univers ally adjustable tray)

Executive 184.2 x 266.7 mm

(7.25 x 10.5 in.)

216 x 330 mm

Folio

(8.5 x 13 in.)

Statement

139.7 x 215.9 mm (5.5 x 8.5 in.)

2, 3

Universal

139.7 x 210 mm to

215.9 x 355.6 mm (5.5 x 8.27 in. to 8.5 x 14 in.)

69.85 x 127 mm to

215.9 x 355.6 mm (2.75 x 5 in. to 8.5 x 14 in.)

148 x 182 mm to

215.9 x 355.6 mm (5.83 x 7.17 in. to 8.5 x 14 in.)

76.2 x 127 mm to 215.9 x

355.6 mm

(3 x 5 in. to 8.5 x 14 in.)

76.2 x 177.8 mm to 2 15 .9 x 355.6 mm (3 x 7 in. to 8.5 x 14 in.)

7 ¾ Envelope 98.4 x 190.5 mm

(3.875 x 7.5 in.)

9 Envelope 98.4 x 225.4 mm

(3.875 x 8.9 in.)

10 Envelope 104.8 x 241.3 mm

(4.12 x 9.5 in.)

DL Envelope 110 x 220 mm

(4.33 x 8.66 in.)

C5 Envelope 162 x 229 mm

(6.38 x 9.01 in.)

B5 Envelope 176 x 250 mm

(6.93 x 9.84 in.)

250-sheet tray

500-sheet tray

250-sheet drawer (option)

250 UAT (option)

500-sheet drawer (option)

400 UAT (option)

Multipurpose feeder

2000-sheet drawer (option)

Envelope feeder (option)

Duplex unit (option)

Standard output bin

Output expander (option)

5-bin mailbox (option)

High-capacity

output stacker (option)

StapleSmart output bin

✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓

✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓

✓ ✓ ✓ ✓ ✓

✓ ✓ ✓ ✓

✓

✓ ✓ ✓ ✓ ✓

StapleSmart Finisher

General information 1-9

IBM Infoprint 1532, 1552, and 1572

Print media sizes (continued)

Print media size (✓— indicates support)

Other Envelope1

Dimensions (UAT — univers ally adjustable tray)

98.4 x 162 mm to 176 x 250 mm

250-sheet tray

500-sheet tray

250-sheet drawer (option)

250 UAT (option)

500-sheet drawer (option)

400 UAT (option)

Multipurpose feeder

2000-sheet drawer (option)

Envelope feeder (option)

Duplex unit (option)

Standard output bin

Output expander (option)

5-bin mailbox (option)

✓ ✓ ✓ ✓ ✓

(3.87 x 6.38 in. to 6.93 x 9.84 in.)

98.4 x 162 mm

✓ ✓ ✓ ✓ ✓ to 229 x 342 mm (3.87 x 6.38 in. to 9.01x 12.76 in.)

This size does not appear in the Paper Size menu until Tray Size Sensing is turned off.

This size setting formats the page for 215.9 x 355.6 mm (8.5 x 14 in.) unless the size is specified by the software

application.

No universal support for the following options: 2000-sheet drawer, Envelope Feeder, 5-bin mailbox.

3.5 in. setting not supported if other options are installed above the 250 universally adjustable tray.

Print media types

StapleSmart Finisher

High-capacity

output stacker (option)

StapleSmart output bin

StapleSmart Finisher

Print media

250-sheet tray

500-sheet tray

250-sheet drawer (option)

250 UAT (option)

500-sheet drawer (option)

400 UAT (option)

Multipurpose feeder

2000-sheet drawer

Envelope feeder

Duplex unit

Standard output bin

Output expander

5-bin mailbox

High-capacity

output stacker

Standard

Offset

Paper ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ Card stock ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ Transparencies ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ Vinyl labels Paper labels Polyester label Dual-web and integrated label

Printing label ap plica tions on t he pri nter re quires a s pecial l abel fuser clean er w hich preve nts dupl exing . The la bel fu ser

1, 2

✓ ✓ ✓ ✓ ✓ ✓ ✓

cleaner is included with a special label cartridge for label applications.

Vinyl labe ls may require a special media tray.

1-10 Service Manual

Stapled

IBM Infoprint 1532, 1552, and 1572

Print media weights

Print media weight

Print media Type

Integrated tray and optional 500-sheet drawer

Paper Xerographic or

business paper

60 to 176 g/m long (16 to 47 lb bond)

Card stock— maximum (grain long)1

Card stock— maximum (grain short)

Index Bristol 163 g/m Tag 163 g/m Cover 176 g/m Index Bristol 199 g/m2 (110 lb) 163 g/m2 (90 lb)

Tag 203 g/m Cover 216 g/m

(90 lb) 120 g/m2 (67 lb) n/a

(100 lb) 120 g/m2 (74 lb)

(65 lb) 135 g/m2 (50 lb)

(125 lb) 163 g/m2 (100 lb)

(80 lb) 176 g/m2 (65 lb)

Transparencies Laser printer 138 to 146 g/m

(37 to 39 lb bond)

Labels—maximum

Paper 180 g/m2

(48 lb bond)

Dual-web paper 180 g/m

(48 lb bond)

Polyester 220 g/m

(59 lb bond)

300 g/m

Vinyl

(92 lb liner)

Integrated forms Pressure-

140 to 135 g/m

grain

Multipurpose feeder and optional 250-sheet drawer

60 to 135 g/m2 grain long (16 to 36 lb bond)

138 to 146 g/m (37 to 39 lb bond)

163 g/m

(43 lb bond) 163 g/m

(43 lb bond) 220 g/m

(59 lb bond) 260 g/m

(78 lb liner)

140 to 135 g/m2

Envelope feeder

200-Sheet drawer

n/a 60 to 135 g/m

(16 to 36 lb bond)

sensitive area (must enter the printer first)

Paper bas e (grain long)

Envelopes 100% cotton content maximum weight—24 lb

Grain short is preferred for papers over 135 g/m2.

Printing label applications on your printer requires a special label fuser cleaner which prevents duplexing.

28 lb envelopes are limited to 25% cotton content.

Includes envelopes fed from the multipurpose feeder only.

Information on whether your vinyl label converter has passed the Lexmark’s criteria is available at www.lexmark.com.

Sulfite, woodfree or up to 100% cotton bonds

75 to 135 g/m (20 to 36 lb bond)

Not recommended 60 to 105 g/m

75 to 135 g/m2 (20 to 36 lb bond)

(16 to 28 lb

3, 4

bond)

60 to 105 g/m2 (16 to 28 lb bond)3

General information 1-11

IBM Infoprint 1532, 1552, and 1572

Media weights supported in optional output bins

Print media weight—optional output bins

Print media Type 5-bin mailbox Output expander

Paper (grain long)

Card stock— maximum (grai n long)

Xerographic or business paper

60 to 90 g/m (16 to 24 lb bond)

Index Bristol Not

60 to 176 g/m (16 to 47 lb bond)

163 g/m

recommended

Tag 163 g/m

(90 lb) 163 g/m2

(100 lb) 163 g/m

High-capacity output stacker

60 to 176 g/m

(16 to 47 lb bond)

(90 lb)

Finisher

See “Media

weights supported in the finisher” on page 1-14.

(100 lb)

Cover 176 g/m

(65 lb) 176 g/m

(65 lb)

Card stock— maximum (grai n short)

Index Bristol 199 g/m

Tag 203 g/m

(110 lb) 199 g/m

(110 lb)

(125 lb) 203 g/m

(125 lb)

Cover 216 g/m

(80 lb) 216 g/m

(80 lb)

Transparencies Laser printer 138 to 146 g/m

(37 to 39 lb bond)

Labels— maximum

Paper 180 g/m

(48 lb bond)

Dual-web paper

180 g/m (48 lb bond)

Polyester 220 g/m

(59 lb bond)

300 g/m

Vinyl

(92 lb liner)

Integrated forms Pressure

sensitive area

140 to 175 g/m (up to 47 lb bond)

138 to 146 g/ m (37 to 39 lb bond)

180 g/m (48 lb bond)

220 g/m (59 lb bond)

300 g/m (92 lb liner)

140 to 175 g/ m (up to 47 lb bond)

(must enter the printer first)

Paper bas e (grain long)

Envelopes Sulfite, wood-

free or up to

75 to 135 g/m

(20 to 36 lb bond) 60 to 105 g/m

(16 to 28 lb bond)

75 to 135 g/m (20 to 36 lb bond)

60 to 105 g/m (16 to 28 lb bond)

Not

recommended 100% cotton bond

Grain short is preferred for papers over 135 g/m2.

Printing label applications on your printer requires a special label fuser cleaner which prevents duplexing.

28 lb envelopes are limited to 25% cotton content.

Includes envelopes fed from the multipurpose feeder only.

Information on whether your vinyl label converter has passed the Lexmark’s criteria is available at www.lexmark.com.

1-12 Service Manual

IBM Infoprint 1532, 1552, and 1572

Media sizes supported in the finisher

Size Standard

Dimensions

A4 210 x 297 mm

✓ ✓ ✓

Offset Stapled

(8.27 x 11.7 in.)

A5 148 x 210 mm

(5.83 x 8.27 in.)

Finisher output support

JIS B5 182 x 257 mm

✓

(7.17 x 10.1 in.)

Letter 215.9 x 279.4 mm

✓ ✓ ✓

(8.5 x 11 in.)

Legal 215.9 x 355.6 mm

✓ ✓ ✓

(8.5 x 14 in.)

Executive 184.2 x 266.7 mm

✓

(7.25 x 10.5 in.)

216 x 330 mm

Folio

✓ ✓ ✓

(8.5 x 13 in.)

Statement

139.7 x 215.9 mm (5.5 x 8.5 in.)

7 ¾ Envelope 98.4 x 190.5 mm

(3.875 x 7.5 in.)

9 Envelope 98.4 x 225.4 mm

(3.875 x 8.9 in.)

10 Envelope 104.8 x 241.3 mm

(4.12 x 9.5 in.)

DL Envelope 110 x 220 mm

(4.33 x 8.66 in.)

C5 Envelope 162 x 229 mm

✓

(6.38 x 9.01 in.)

B5 Envelope 176 x 250 mm

✓

(6.93 x 9.84 in.)

Other Envelope 98.4 x 162 mm

to 176 x 250 mm (3.87 x 6.38 in. to 6.93 x 9.84 in.)

98.4 x 162 mm

✓ to 229 x 342 mm (3.87 x 6.38 in. to 9.01x 12.76 in.)

Paper passes to the fini sher bin without being stapled or offset.

This size does not appear in the Paper Size menu until Tray Size Sensing is turned off.

General information 1-13

IBM Infoprint 1532, 1552, and 1572

Media weights supported in the finisher

Print media Type

Paper Xerographic or

business paper

Card stock—

Index Bristol 163 g/m maximum (grai n long)

Tag 163 g/m

Standard

60 to 176 g/m (16 to 47 lb bond)

(90 lb bond)

(100 lb bond)

Finisher media weight

Cover 176 g/m

(65 lb bond)

Card stock— maximum (grai n short)

Index Bristol 199 g/m

(110 lb bond)

Tag 203 g/m

(125 lb bond)

Cover 216 g/m

(80 lb bond)

Transparencies Laser printer 138 to 146 g/m

(37 to 39 lb bond)

Integrated forms Pressure sensitive

area

Paper base (grain

long) Labels — upper

Paper 180 g/m limit

Dual-web paper 180 g/m

140 to 175 g/m (up to 47 lb bond)

75 to 135 g/m (20 to 36 lb bond)

(48 lb bond)

Polyester 220 g/m

(59 lb bond)

Vinyl 300 g/m

(92 lb bond)

Envelopes Sulfite, wood-free or

up to 100% cotton

60 to 105 g/m (16 to 28 lb bond)

bond

Offset Stapled

60 to 90 g/m (16 to 24 lb bond)

163 g/m

60 to 90 g/m

(16 to 24 lb bond)

Not recommended

(90 lb bond) 163 g/m

(100 lb bond) 176 g/m

(65 lb bond) 199 g/m

Not recommended

(1 10 lb bon d) 203 g/m

(125 lb bond) 216 g/m

(80 lb bond)

138 to 146 g/m

Not recommended

37 to 39 lb bond)

Not recommended Not recommended

1-14 Service Manual

IBM Infoprint 1532, 1552, and 1572

Selecting print media

Selecting the appropriate print media for yo ur printer helps you avoid printing problems. The following sections contain guidelines for choosing the correct print media for your printer.

• Paper

• Transparencies

• Envelopes

• Labels

• Card stock

Paper

For the best print quality, use 75 g/m2 (20 lb) xerographic, grain long paper. Try a sample of any paper you are considering using with the printer before buying large quantities.

When loading paper, note the recommended print side on the paper package, and load paper accordingly.

Paper characteristics

The following paper characteristics affect print quality and reliability. We recommend that you follow these guidelines when evalu ating new paper stock.

For detailed information, refer to the Card Stoc k & Label Guide located on the Lexmark Web site at www.lexmark.com.

The laser printing process heats paper to high temperatures of 225°C (437°F) for Magnetic Ink Character Recognition (MICR) applications, and 205°C (401°F) for non-MICR applications. Use only paper able to withstand these temperatures without discoloring, bleeding, or releasing hazardous emissions. Check with the manufacturer or vendor to determine whether the paper you have chosen is acceptable for laser printers.

Weight

The printer can automatically feed paper weights from 60 to 176g/m2 (16 to 47 lb bond) grain long in the integrated and optional 500–sheet trays and paper weights from 60 to 135 g/m the multipurpose feeder and optional 250–sheet trays. Paper lighter than 60 g/m enough to feed properly, causi ng jams . For best perf ormanc e, use 75 g/m using paper narrower than 182 x 257 mm (7.2 x 10.1 in.), make sure the weight is greater than or equal to 90 g/ m2 (24 lb bond).

(16 to 36 lb bond) grain long in

(16 lb) might not be stiff

(20 lb bond) g rain l ong pa per. When

Unacceptable paper

The following papers are not recommended for use with the printer:

• Chemically treated papers used to make copies without carbon paper, also known as carbonless papers,

carbonless copy paper (CCP), or no carbon required (NCR) paper

• Preprinted papers with chemicals that may contaminate the printer

• Preprinted papers that can be affected by the temperature in the printer fuser

• Preprinted papers that require a registration (the precise print loc ati on o n th e pa ge) g rea ter than ±0.09 in.,

such as optical character recognition (OCR) forms

• In some cases, you can adjust registration with your software application to successfully print on these

forms.

• Coated papers (erasable bond), synthetic papers, thermal papers

• Rough-edged, rough or heavily textured surface papers or curled papers

• Recycled papers containing more than 25% post-consumer waste that do not meet DIN 19 309

• Recycled paper having a weight less than 60 g/m

(16 lb)

• Multiple-part fo rms or documents

General information 1-15

IBM Infoprint 1532, 1552, and 1572

Transparencies

You can feed t rans pa renc ies from the standard tray (250-she e t tray for the T111 or 500-she et tray for the T112), optional 2 50- or 500-sheet trays, or the multipurpose feeder. Try a sample of any transparencies you are considering using with the printer before buying large quantities.

When printing on transparencies:

• Be sure to set the Paper Type to Transparency from the printer driver or the Local Printer Setup Utility to

avoid damaging your printer.

• Use transparencies designed specifically for laser printers. Transparencies must be able to withstand

temperatures of 225°C (437°F) without melting, discoloring, offsetting or releasing hazardous emissions.

• To prevent print quality problems, avoid getting fingerprints on the transparencies.

• Before loading transparencies, fan the stack to prevent sheets from sticking together.

Selecting transparencies

The printer can print directly on transparencies designed for use in laser printers. Print quality and durability depend on the transparency used. Always print samples on the transparencies you are considering before buying large quantities.

The Paper Type setting should be set to Transparency to help prevent jams. Check with the manufacturer or vendor to determine whether your transparencies are compatible with laser printers that heat transparencies to 225°C (437°F). Use only transparencies that are able to withstand these temperatures without melting, discoloring, offsetting, or releasing hazardous emissions. For detailed information, refer to the Card Stock & Label Guide, which is available on the Lexmark Web site at www.lexmark.com.

Transparencies can be fed automatically from the multipurpose feeder and all standard and optional trays, except the 2000-sheet drawer. Be careful when you handle transparencies. Fingerprints on the surface of the transparency cause poor print quality.

Envelopes

You can load up to 10 envelopes in the multipurpose feeder and 85 envelopes in the envelope feeder. Try a sample of any envelopes you are considering using with the printer before buying large quantities.

When printing on envelopes:

• To achieve the best possible print quality, use only high-quality envelopes that are designed for use in

laser printers.

• Set the Paper Size/Type in the Paper Menu to MP Feeder, Manual Env, or Env Feeder depending on the

source you are using, set the paper type to Envelope, and select the correct envelope size from the operator panel, the printer driver, in the Local Printer Setup Utility, or from MarkVision™.

• For best performance, use envelo pes ma de from 75 g/m

(28 lb bond) weigh t f or th e multipurpose feeder or 105 g/m long as the cotton content is 25% or less. Envelopes with 100% cotton content must not exceed 90 g/m (24 lb bond) weight.

(20 lb bond) paper. You can us e up to 1 05 g /m2

(28 lb bond) wei ght fo r the envelope feeder as

• Use only new, undamaged envelopes.

1-16 Service Manual

IBM Infoprint 1532, 1552, and 1572

• For best performance and to minimize jams, do not use envelopes that: – Have excessive curl or twist. – Are stuck together or damaged in any way. – Contain windows, holes, perforations, cutouts or embossing. – Use metal clasps, string ties, or metal folding bars. – Have an interlocking design. – Have postage stamps attached. – Have any exposed adhesive when the flap is in the sealed or closed position. – Have nicked edges or bent corners. – Have rough, cockle, or laid finishes.

• Use envelopes that can withstand temperatures of 225°C (437°F) without sealing, excessive curling,

wrinkling, or releasing hazardous emissions. If you have any doubts about the envelopes you are considering using, check with the envelope supplier.

• Load only one size of envelope at a time in the envelope feeder.

• A combination of high humidity (over 60%) and the high printing temperatures may seal the envelopes.

Labels

•

Your printer can print on many labels designed for use with laser printers. These labels are supplied in letter size, A4 size, and legal size sheets. Label adhesives, face sheet (printable stock), and topcoats must be able to withstand temperatures of 225°C (437°F) and pressure of 25 pounds per square inch (psi).

• Try a sample of any labels you are considering using with the printer before purchasing a large quantity.

• For detailed information on label printing, characteristics, and design, refer to the Card Stock & Label

Guide available on the Lexmark Web site at www.lexmark.com/publications.

Note: Labels are one of the mos t dif ficul t print me dia for la ser pr inters . All print er model s requi re a spec ial fus er

cleaner for label applications to optimize feed reliability. After printing approximately 10,000 pages of labels (or each time you replace the print cartridge), complete the

following steps to ma intain printer feeding reliability:

1. Print five sheets of paper.

2. Wait approximately five seconds.

3. Print five more sheets of paper.

When printing on labels:

• Set the Paper Size/Type menu item to Labels in the Paper Menu. You can set the Paper Size/Type from

the printer operator panel, the printer driver, the Local Printer Setup Utility, or from MarkVision.

• Feed vinyl labels from th e stan dard 2 50- or 500-s heet tra ys, or the option al 250- or 500-she et drawers. For

vinyl labels, you mus t set the Pa per Type to Labels, th e Labels Tex ture to Smoo th, and the Label Wei ght to Heavy.

• Do not load labels with paper or transparencies in the sam e so urc e; mi xi ng pri nt me di a can cause feeding

problems.

• Do not use label sheets with a slick backing material.

• Use full label sheets. Partial sheets may cause labels to peel off during printing, resulting in a jam. Partial

sheets also contaminate your printer and your cartridge with adhesive, and could void your printer and cartridge warranties.

• Use labels that can withstand tem peratures of 225°C (437°F) without sealing , ex ce ss iv e c url ing, wrinkling,

or releasing hazardous emissions.

• Do not print within 1 mm (0.04 in.) of the edge of the label, of the perforations, or between die-cuts of the

label.

• Do not use label sheets that have adhesive to the edge of the sheet. We recommend zone coating of the

adhesive at lea st 1 m m (0. 04 in. ) awa y from edges . A dhesi ve ma terial conta minate s yo ur print er a nd co uld void your warranty.

• If zone coating of the adhesive is not possible, a 3 mm (0.125 in.) strip should be removed on the leading

and driver edge, and a non-oozing adhesive should be used.

• Remove a 3 mm (0.125 in.) strip from the leading edge to prevent labels from peeling inside the printer.

General information 1-17

IBM Infoprint 1532, 1552, and 1572

• Portrait orientation is preferred, especially when printing bar codes.

• Do not use labels that have exposed adhesive.

Card stock

Card stock is single ply, and has a large array of properties, such as the moisture content, thickness, and texture, that can significantly affect print quality. See “Supported print media” on page 1-8 for information on the preferred weight and for the grain direction of print media.

Try a sample of any card stock you are considering using with the printer before purchasing a large quantity. After printing approximately 10,000 pages of card stock (or each time you replace the print cartridge), complete

the following steps to maintain printer feeding reliability:

1. Print five sheets of paper.

2. Wait approximately five seconds.

3. Print five more sheets of paper.

When printing on card stock:

• Set the Paper Type menu item in the Paper Menu to Card Stock from the operator panel, from the printer

driver, in the Local Printer Setup Utility, or from MarkVision.

• Be aware that preprinting, perforat ion, an d creas ing c an si gnific antly af fect the print q uality and c ause print

media handling or jamming problems.

• Avoid using card stock that may release hazardous emissions when heated.

• Do not use preprinted card stock manufactured with chemicals that may contaminate the printer.

Preprinting introduces semi-liquid and volatile components into the printer.

• We recommend the use of grain short card stock.

Storing print media

Use the following guidelines to avoid paper feeding problems and uneven print quality.

• Store paper in an environment where the temperature is approximately 21°C (70°F) and the relati ve

humidity is 40%.

• Store cartons of paper on a pallet or shelf rather than directly on the floor.

• If you store individual p ac kag es o f p ape r o ut of the original carton, make sure they re st on a flat surface so

the edges do not buckle or curl.

• Do not place anything on top of paper packages.

• Store paper in its original wrapper until you load it into the printer.

1-18 Service Manual

IBM Infoprint 1532, 1552, and 1572

Avoiding jams

Use appropriate print media (paper, transparencies, labels, and card stock) to help ensure trouble - free printi ng . See “Supported print media” on page 1-8 for more information.

Note: Try a limited s ample of an y pr int medi a you are c onsid ering u sing with the printe r be fore p urchas ing l arge quantities.

By selecting the appropriate print media and loading it properly, you can avoid most jams. The following hints can help you avoid jams:

• Use only recommended print media.

• Do not overload the print media sources. Make sure the st ack height does not excee d the maximu m height

indicated by the stack line on the labels in the sources.

• Do not load wrinkled, creased, damp, or curled print media.

• Flex, fan, and straighten print media before you load it. If jams do occur with print media, try feeding one

sheet at a time through the multipurpose feeder.

• Do not use print media that you have cut or trimmed yourself.

• Do not mix print media sizes, weights, or types in the same print media source.

• Make sure the recommended print side is loaded in the source according to your simplex or duplex needs.

• Keep print media stored in an acceptable environment. See “Storing print media” on page 1-18.

• Do not remove trays during a print job.

• Push all trays in firmly after loading them.

• Make sure the guides in the trays are properly po sitioned fo r the size of print media you have l oaded. Make

sure the guides are not placed too tightly against the stack of print media.

Print area

The printable area is limited to within 4.2 mm (0.167 in.) of all edges of the media. Any information placed outside this specified printable area does no t print.

Tools required

Flat-blade screwdrivers, various sizes Phillips screwdrivers, various sizes

7.0 mm nut driver

5.5 mm wrench Needlenose pliers Diagonal side cutters Spring hook Feeler gauges Analog or digital multimeter Parallel wrap plug 1319128 Twinax/serial debug cable 1381963 Flash light (optional)

General information 1-19

IBM Infoprint 1532, 1552, and 1572

Acronyms

BLDC Brushless DC motor CRU Customer Replaceable Unit CSU Customer setup DIMM Dual Inline Memory Module DRAM Dynamic Random Access Memory DVM Digital multimeter EDO Enhanced Data Out EEPROM Electrically Erasable Programable Read-Only Memory EP Electrophotographic process EPROM Erasable Programmable Read-Only Memory ESD Electrostati c Discharge FRU Field Replaceable Unit GB Gigabyte HCIT High-capacity Input Tray HVPS High Voltage Power Supply ITC Internal Tray Card LASER Light Amplification by Stimulated Emission of Radiation LCD Liquid Crystal Display LED Light-Emitting Diode LVPS Low Voltage Power Supply MPF Multipurpose feeder MROM Masked Read Only Memo ry MS Microswitch NVRAM Nonvolatile Random Access Memory OEM Original Equipment Manufacturer OPT Optical Sensor PC Photoconductor pel Picture element POR Power-On Reset POST Power-On Self Test PP Parts Packet PWM Pulse Width Modulation RIP Raster Imaging Processor ROM Read Only Memory SDRAM Synchronous Dynamic Random Access Memory SIMM Single Inline Memory Module SRAM Static Random Access Memory UAT Universally Adjustable Tray) UPR Used Parts Return V ac Volts alte rnating current V dc Volts direct current VOM Volt Ohmmeter

1-20 Service Manual

IBM Infoprint 1532, 1552, and 1572

2. Diagnostic information

Start

CAUTION: Remove the power cord from the printer or wall outlet before you conn ect or

disconnect any cable or electronic board or assembly for personal safety and to prevent damage to the printer. Use the handholds on the side of the printer. Make sure your fingers are not under the printer when you lift or set the printer down.

Use the service error code, user status message, user error message, symptom table, service checks, and diagnostic aids in this chapter to determine the corrective action necessary to repair a malfunctioning printer. They will lead you to solutions or service checks, including use of various tests.

Symptom tables

If your machine c ompl etes the “P ower-O n Self T est (PO ST) seq uence” on pa ge 2-4 without an error, and you have a symptom , go to “Symptom tables ” on page 2-5. Locate your s ymptom, and take the appro priate act ion. The following tables are available:

• “Base printer symptoms” on page 2-5

• “High-capacity feeder (2000-sheet) symptoms” on page 2-5

• “Paper tray symptoms” on page 2-6

• “Duplex option symptoms” on page 2-6

• “Envelope feeder symptoms” on page 2-6

• “Output expander” on page 2-6

• “StapleSmart finisher” on page 2-7

Service errors (9xx.xx’s)

If a service error code appears while you are working on the machine, go to “Service error codes” on

page 2-8, and take the indicated action for that error.

Service error codes are indicated by a three-digit error code followed by a period and additional numbers in the format XXX.YY. In most cases, five digits are shown.

User status and attendance messages

•

User status messages provide the user with information on the current status of the printer. Ready displays on the first line of the display unless invoked, and then Power Saver displays. If a user status message is displayed, go to “User status displays” on page 2-31.

• User attendance messages are indicated by a two or three-digit error code that provides the user with

information that explains a problem with a print cartridg e, paper jam, opti on, port, and so on. If a user error message displays, go to “User attendance messages” on page 2-32 and “User attendance

messages—paper jams and paper handling errors (2xx.xx)” on page 2-44.

Additional information

•

“Power-On Self Test (POST) seque nce” on page 2-4

• “Understanding the printer operator panel” on page 2-2

• “Understanding the menus” on page 2-3

• “Diagnostics mode” on page 3-2

• “Configuration menu (CONFIG MENU)” on page 3-25

• “Theory” on page 3-31

• “Paper feed jams” on page 3-33

• “Parts catalog” on page 7-1

Diagnostic information 2-1

IBM Infoprint 1532, 1552, and 1572

Understanding the printer operator panel

The operator panel on your printer is a 4-line back-lit gray scale display that can show both graphics and text. The Back, Menu, and Stop buttons are located to the left of the display, the navigation buttons are located

below the display, and the numeric pad is located to the right of the display.

Display panel

Numeric pad

Indicator light

Navigation buttons

The use of the buttons and the layout of the display panel are described in the following table.

Select button

Operator panel

Button Function

Press the Back button to return to the last screen you viewed.

Back

Stop

Navigation buttons

Note: Changes made on the screen will not be applied if you press the Back

button. Press the Menu button to open the menu index.

Note: The printer must be in the Ready state to access the menu index. A message indicating the menus are unavailable will appear if the printer is not ready.

Press Stop to stop the mechanical operation of the printer. After pressing Stop, the message Stopping is displayed. When the printer has stopped, the status line in the operator panel will show Stopped, and a list of options will appear.

The Up or Down buttons are used to move up and down lists. When navigating through a list using the Up or Down button, the cursor

moves one line at a time. Pressing the Down button at the bottom of the screen changes the screen to the next whole page.

The Left or Right buttons are used to move within a screen such as moving from one menu index item to another. They are also used to scroll through text that will not fit on the screen.

The Select button is used to initiate action on a selection. Press Select when the cursor appears next to the selection you want such as following a link, submitting a configuration item, or when you want to start or cancel a job.

USB port

2-2 Service Manual

IBM Infoprint 1532, 1552, and 1572

Operator panel (continued)

Button Function Numeric pad The numeric p ad con sists of num bers, a pound ' #' s ign, an d a bac kspace b utt on.

Display panel

Understanding the menus

The 5 button has a raised bump for non-visual orientation. The numbers are used to enter numeric values for items like quantities or PINs.

The backspace is used to delete the number to the left of the cursor. Pressing the backspace multiple times will delete additional entries.

The pound '#' sign is not used.

The display panel shows messages and graphics describing the current state of the printer and indicating possible printer problems you must resolve.

The top line of the display is the header line. If applicable, it will contain the graphic indicating the Back button can be used. It will also display the current status, and the Supplies (Warnings) status. If multiple warnings are present, each warning will be separated by a comma.

The other three lines of the displ ay are the bod y of the scree n. This is whe re you view printer status, supplies messages, show-me screens, and make selections.

The diagram shows th e menu ind ex on the op erator pane l and the me nus and ite ms availab le under eac h menu. For more information about menus and menu items, refer to the Menus and Messages book on your Publications CD.

Paper Menu

Default Source Paper Size/Type Configure MP Envelope Enhance Substitute Size Paper Texture Paper Weight Paper Loading Custom Types Universal Setup Bin Setup

Paper Menu Reports Settings

Reports

Menu Settings Page Device Statistics Network Setup Page Network <x> Setup Page Profiles List Print Quick Ref NetWare Setup Page Print Fonts Print Directory

Settings

Setup Menu Finishing Menu Quality Menu Utilities Menu PDF Menu PostScript Menu PCL Menu HTML Menu Image Menu

Network/Ports

IPv6 TCP/IP Standard Network Network <x> Standard USB USB <x> Front USB Parallel Parallel <x> Serial <x> NetWare AppleTalk LexLink

Security

Max Invalid PIN Job Expira tion Encrypt Disk

Help

Print All Print Quality Printing Guide Supplies Guide Media Guide Menu Map Information Guide Connection Guide Moving Guide

Diagnostic information 2-3

IBM Infoprint 1532, 1552, and 1572

Power-On Self Test (POST) sequence

When you turn the pri nte r on , i t p erfo r ms a Power-On Self Test. Check for correct POST fun ct ion ing of the base printer by observing the followin g:

1. The LED turns comes on.

2. The operator panel turns on.

3. A partial row of pixels are displayed.

4. The operator panel display clears.

5. Another row of pixels appears.

6. The operator panel display clears again.

7. The operator panel displays system information. For example:

*128MB 449MH

8. The fuser lamp turns on. The fuser takes longer to warm up from a cold start than a warm start.

9. The operator panel LED starts blinking.

10. A clock face appears on the display.

If present, the following errors or messages may display:

• Close Door or Insert Cartridge display if the upper front cover is open or the print cartridge is

missing.

• Any cartridge errors, such as Defective Cartridge, Prebate Violation, or Missing

Cartridge.

11. Ready appears on the display.

12. The main fan turns on.

13. The main drive motor turns on.

14. The developer drive assembly drives the developer shaft in the toner cartridge.

15. The exit rollers turn.

2-4 Service Manual

IBM Infoprint 1532, 1552, and 1572

Symptom tables

Base printer symptoms

Symptom Action

Dead machine Go to “Dead machine service check” on page 2-80. Operator panel—one or more buttons do

not work. Operator panel—none of the buttons work. Go to “No buttons work” on page 2-106. Operator panel—display is bla nk . Printer

sounds 5 beeps. Operator panel—display is bla nk . Go to “Operator panel display” on page 2-107 Operator panel continuously displays all

diamonds and does not complete POST. Paper feed problems—base printer or

integrated 500-sheet paper tray Paper jams at exit of redrive assembly—

duplex option not installed. Paper jams at exit of redrive assembly—

duplex option installed. Fuser solenoid fails to operate. Go to “Fuser solenoid service check” on page 2-94. Print quality—black page Go to “Print quality—all black page” on page 2-116. Print quality—blank page Go to “Print quality—blank page” on page 2-117. Print quality—light print Go to “Print quality—light print” on page 2-121. Print quality—background Go to “Print quality—background” on page 2-118. Print quality—residual image Go to “Print quality—residual image” on page 2-120. Print quality—skew Go to “Paper feed service check” on page 2-112. Print quality—banding Go to “Print quality—banding” on page 2-119. Print quality—random marks Go to “Print quality—random marks” on page 2-117. Print quality—toner on backside of printed

page. Print quality—vertical bla ck ban ds on edge

of copy. Unable to clear a 32-Unsupported Print

Cartridge user error message.

Go to “One or more operator panel buttons fail” on

page 2-106.

Go to “Operator panel display” on page 2-107.

Go to “Operator panel service check” on page 2-106.

Go to “Paper feed service check” on page 2-112.

Go to “Duplex option service check” on page 2-82.

Go to “Print quality—toner on backside of printed page” on

page 2-121.

Go to “Print quality—black ba nds on outer edges of the

page” on page 2-120.

Go to “Signature button assembly service check” on

page 2-122.

High-capacity feeder (2 000-sheet) symptoms

Symptom Action

The printer does not recognize the highcapacity feeder installed.

Paper feed problem with the high-capacity feeder.

Go to “High-capacity feeder input tray service check” on

page 2-95.

Go to “High-capacity feeder input tray service check” on

page 2-95.

Diagnostic information 2-5

IBM Infoprint 1532, 1552, and 1572

Paper tray symptoms

Symptom Action

Paper feed problem with 250-Sheet Paper Tray.

Paper feed problem with 500-Sheet Paper Tray.

Media fails to pass through from the lower attached Paper Tray option to the next higher mounted option.

Duplex option symptoms

Symptom Action

Paper feed problem with Duplex. Go to “Duplex option service check” on page 2-82. Paper jams at Paper Removal Tray. Go to “Duplex option service check” on page 2-82. Paper skews in the Duplex Option. Go to “Duplex option service check” on page 2-82. Paper fails to pass from lower option

through the Duplex Opti on.

Envelope feeder symptoms

Symptom Action

Envelopes do not feed from the envelope feeder.

Envelopes do not feed properly into base printer.

Go to “Input tray(s) service check” on page 2-102.

Go to “Duplex option service check” on page 2-82.

Go to “Envelope feeder service check” on page 2-84.

Output expander

Symptom Action

Printer do es not display Output Bin Fu ll. Go to “Output bin sensor standard tray service check” on

Paper does not feed all the way into the output tray.

2-6 Service Manual

page 2-109.

Go to “Output expander service check” on page 2-110.

IBM Infoprint 1532, 1552, and 1572

StapleSmart finisher

Symptom Action

Finisher does not staple. Go to “StapleSmart finisher service check” on page 2-123. Printer does not recog nize StapleSmart

Finisher Option as being installed. Close Top Cover displayed. Unable to clear

or reset message (POST incomplete). Close Finisher Side Cove r displayed.

Unable to clear or reset message (POST incomplete).

Paper feeds into fi nishe r opti on out put tray . Paper is not stapled and paper does not align with the right side.

Paper feeds into finisher option. Paper aligns with the right side. The stapler does not staple.

Paper is transported into the out put tray but is not stapled.

Stapled sheets are not transported to the output tray.

Go to “StapleSmart finisher service check” on page 2-123.

Diagnostic information 2-7

IBM Infoprint 1532, 1552, and 1572

Messages and error codes

Service error codes

Service error codes are generally non-recoverable except in an intermittent condition when you can POR the printer to temporarily recover from the error condition.

Service error codes (9xx.xx)

Error code

900 .xx RIP Software Go to “900.xx Error code

901 .xx En gine flash error Indicat es that t he flash whi ch the system

902 .xx Engine software error These errors indicate an unrecoverable

903 .xx Paperport link driver

904 .xx Interface violation by

905 .xx Interface violation by

906 .xx RIP interface driver error These errors indicate an unrecoverable

910 .xx DC pick motor

Sub codes

Display text Description Action

service check” on page 2-75.

Replace the system board. See“System board and inner

shield removal” on page 4-76.

Replace the system bo ard. See

“System board and inner shield removal” on page 4-76.

Replace the system bo ard. See

“System board and inner shield removal” on page 4-76.

Replace the system bo ard. See

“System board and inner shield removal” on page 4-76.

Replace the system bo ard. See

“System board and inner shield removal” on page 4-76.

Replace the system bo ard. See

“System board and inner shield removal” on page 4-76.

Go to “Paper feed service

check” on page 2-112.

error

RIP

Paperport device

acceleration stall (autocompensator motor).

board code is programmed into is bad. Replace the system board.

system software error.

These errors indicate an unrecoverable system software error.

system software error.

• Check autocompensator cable connectors

• Check autocompensator for binds

911 .00 DC pick motor

excessive PWM

912 .00 DC pick motor

underspeed error

913 .00 DC pick motor

overspeed error

914 .00 DC pick motor no

encoder feedback

917 .00 Problem with transfer—

transfer servo start error.

2-8 Service Manual

• Check system board

• Check autocompensator motor

• Check system board

• Check autocompensator

• Check system board

• Check autocompensator

Check autocompensator assembly Go to “Paper feed service

• Check HVPS

• Check system board

• Check HVPS/input sensor/toner sensor cable.

Go to “Paper feed service

check” on page 2-112.

Go to “Paper feed service

check” on page 2-112.

Go to “Paper feed service

check” on page 2-112.

Go to “Transfer roll service

check” on page 2-128.

IBM Infoprint 1532, 1552, and 1572

Service error codes (9xx.xx) (continued)

Error code

920 .01 Hot roll took too long to

920 .02 Hot roll fell too far below

920 .03 Hot roll too cool when

920 .04 Hot roll too cool when

Sub codes

Display text Description Action

heat up after transitioning to new enhanced mode (standby control only. Fuser page count between 0 and 99,999.

the desired temperature while in standby. Fuser page between 0 and 99,999.

checking for slope change in standby. Fuser page count between 0 and 99,999.

heating to desired temperature after slope change (standby co ntro l only). Fuser page count between 0 and 99,999 .

• Bad thermistor, circuit or cabling.

• Fuser not receiving sufficient AC power.

• Poor supply line voltage.

• Low wattage or incorrect lamp.

• Incorrect hot roll.

• Bad thermistor, circuit or cabling.

• Fuser not receiving sufficient AC power.

• Poor supply line voltage.

• Low wattage or incorrect lamp.

• Incorrect hot roll.

• Bad thermistor, circuit or cabling.

• Fuser not receiving sufficient AC power.

• Poor supply line voltage.

• Low wattage or incorrect lamp.

• Incorrect hot roll.

• Bad thermistor, circuit or cabling.

• Fuser not receiving sufficient AC power.

• Poor supply line voltage.

• Low wattage or incorrect lamp.

• Incorrect hot roll.

Go to “920.xx—Cold fuser

service check” on page 2-87.

Go to “920.xx—Cold fuser

service check” on page 2-87.

Go to “920.xx—Cold fuser

service check” on page 2-87.

Go to “920.xx—Cold fuser

service check” on page 2-87.

920 .06 Fuser is not increasing

in temperature even though the lamp has been on for an e xtended time. Fuser page count between 0 and 99,999 .

920. .07 Fuser has been below the desired temperature for too long while media is in the nip. Fuser page count between 0 and 99,999.

920 .11 Hot roll took too long to

heat up after transitioning to new enhanced mode. Fuser page count between 100,000 and 199,999.

• Fuser is not receiving AC power.

• Poor supply line voltage.

• Bad thermistor, circuit, or cabling.

• Very noisy thermistor signal.

• Fuser not receiving AC power.

• Poor supply line voltage.

• Excessive load on the fuser.

• Low voltage or incorr ect lamp.

• Abrupt change in temperature that has disrupted control.

• Incorrect hot roll.

• Bad thermistor, circuit, or cabling.

• Very noisy thermistor signal.

• Fuser not receiving AC power.

• Poor supply line voltage.

• Low voltage or incorr ect lamp.

• Incorrect hot roll.

Go to “920.xx—Cold fuser

service check” on page 2-87.

Go to “920.xx—Cold fuser

service check” on page 2-87.

Go to “920.xx—Cold fuser

service check” on page 2-87.

Diagnostic information 2-9

IBM Infoprint 1532, 1552, and 1572

Service error codes (9xx.xx) (continued)

Error code

920 .12 Hot roll fell too far below

920 .13 Hot roll too cool while

920 .14 Hot roll too cool when

920 .16 Fuser is not increasing

Sub codes

Display text Description Action

the desired temperature while printing. Fuser page count between 100,000 and 199,999.

checking for slope change. Fuser page count between 100,000 and 199,999.

heating to desired temperature after slope change. Fuser page count between 100,000 and 199,999.

in temperature even though the lamp has been on for an e xtended time. Fuser page count between 100,000 and 199,999.

• Bad thermistor, circuit, or cabling.

• Noisy thermistor signal.

• Fuser not receiving AC power.

• Poor supply line voltage.

• Low voltage or incorr ect lamp.

• Incorrect hot roll.

• Bad thermistor, circuit, or cabling.

• Noisy thermistor signal.

• Fuser not receiving AC power.

• Poor supply line voltage.

• Low voltage or incorr ect lamp.

• Incorrect hot roll.

• Bad thermistor, circuit, or cabling.

• Noisy thermistor signal.

• Fuser not receiving AC power.

• Poor supply line voltage.

• Low voltage or incorr ect lamp.

• Incorrect hot roll.

• Fuser is not receiving AC power.

• Poor supply line voltage.

Go to “920.xx—Cold fuser

service check” on page 2-87.

Go to “920.xx—Cold fuser

service check” on page 2-87.

Go to “920.xx—Cold fuser

service check” on page 2-87.

Go to “920.xx—Cold fuser

service check” on page 2-87.

920 .17 Fuser has been below

the desired temperature for too long while the media is in the nip. Fuser page count between 100,000 and 199,999.

920 .21 Hot roll took too long to

heat up after transitioning to new enhanced mode. Fuser page count between 200,000 and 299,999.

• Bad thermistor, circuit, or cabling.

• Very noisy thermistor signal.

• Fuser not receiving AC power.

• Poor supply line voltage.

• Excessive load on the fuser.

• Low voltage or incorr ect lamp.

• Incorrect hot roll.

• Abrupt change in temperature that has disrupted control.

• Bad thermistor, circuit, or cabling.

• Fuser not receiving AC power.

• Poor supply line voltage.

• Low voltage or incorr ect lamp.

• Incorrect hot roll.

Go to “920.xx—Cold fuser

service check” on page 2-87.

Go to “920.xx—Cold fuser

service check” on page 2-87.

2-10 Service Manual

IBM Infoprint 1532, 1552, and 1572

Service error codes (9xx.xx) (continued)

Error code

920 .22 Hot roll fell too far below

920 .23 Hot roll too cool while

920 .24 Hot roll too cool when

920 .26 Fuser is not increasing

Sub codes

Display text Description Action

the desired temperature while printing. Fuser page count between 200,000 and 299,999.

checking for slope change. Fuser page count between 200,000 and 299,999.

heating to desired temperature after slope change. Fuser page count between 200,000 and 299,999.

in temperature even though the lamp has been on for an e xtended tim. Fuser page count between 200,000 and 299,999.

• Bad thermistor, circuit, or cabling.

• Noisy thermistor signal.

• Fuser not receiving AC power.

• Poor supply line voltage.

• Low voltage or incorr ect lamp.

• Incorrect hot roll.

• Bad thermistor, circuit, or cabling.

• Noisy thermistor signal.

• Fuser not receiving AC power.

• Poor supply line voltage.

• Low voltage or incorr ect lamp.

• Incorrect hot roll.

• Bad thermistor, circuit, or cabling.

• Noisy thermistor signal.

• Fuser not receiving AC power.

• Poor supply line voltage.

• Low voltage or incorr ect lamp.

• Incorrect hot roll.

• Fuser is not receiving AC power.

• Poor supply line voltage.

Go to “920.xx—Cold fuser

service check” on page 2-87.

Go to “920.xx—Cold fuser

service check” on page 2-87.

Go to “920.xx—Cold fuser

service check” on page 2-87.

Go to “920.xx—Cold fuser

service check” on page 2-87.

920 .27 Fuser has been below

the desired temperature for too long while media is in the nip. Fuser page count between 200,000 and 299,999.

920 .31 Under temp erature

during steady state control. Fuser page count between 300,000 and 399,999.

• Bad thermistor, circuit, or cabling.

• Very noisy thermistor signal.

• Fuser not receiving AC power.

• Poor supply line voltage.

• Excessive load on the fuser.

• Low voltage or incorr ect lamp.

• Incorrect hot roll.

• Abrupt change in temperature that has disrupted control.

• Bad thermistor, circuit, or cabling.

• Fuser not receiving AC power.

• Poor supply line voltage.

• Low voltage or incorr ect lamp.

• Incorrect hot roll.

Go to “920.xx—Cold fuser

service check” on page 2-87.

Go to “920.xx—Cold fuser

service check” on page 2-87.

Diagnostic information 2-11

IBM Infoprint 1532, 1552, and 1572

Service error codes (9xx.xx) (continued)

Error code

920 .32 Hot roll fell too far below

920 .33 Hot roll too cool while

920 .34 Hot roll too cool when

920 .36 Fuser is not increasing

Sub codes

Display text Description Action

desired temperature while printing. Fuser page count between 300,000 and 399,999.

checking for slope change. Fuser page count between 300,000 and 399,999.

heating to desired temperature after slope change. Fuser page count between 300,000 and 399,999.

in temperature even though the lamp has been on for an e xtended time. Fuser page count between 300,000 and 399,999.

• Bad thermistor, circuit, or cabling.

• Noisy thermistor signal.

• Fuser not receiving AC power.

• Poor supply line voltage.

• Low voltage or incorr ect lamp.

• Incorrect hot roll.

• Bad thermistor, circuit, or cabling.

• Noisy thermistor signal.

• Fuser not receiving AC power.

• Poor supply line voltage.

• Low voltage or incorr ect lamp.

• Incorrect hot roll.

• Bad thermistor, circuit, or cabling.

• Noisy thermistor signal.

• Fuser not receiving AC power.

• Poor supply line voltage.

• Low voltage or incorr ect lamp.

• Incorrect hot roll.

• Fuser is not receiving AC power.

• Poor supply line voltage.

Go to “920.xx—Cold fuser

service check” on page 2-87.

Go to “920.xx—Cold fuser

service check” on page 2-87.

Go to “920.xx—Cold fuser

service check” on page 2-87.

Go to “920.xx—Cold fuser

service check” on page 2-87.

920 .37 Fuser has been below

the desired temperature for too long while media is in the nip. Fuser page count between 300,000 and 399,999.

920 .41 Hot roll took too long to

heat up after transitioning to new enhanced mode. Fuser page count between 400,000 and 499,999.

• Bad thermistor, circuit, or cabling.

• Very noisy thermistor signal.

• Fuser not receiving AC power.

• Poor supply line voltage.

• Excessive load on the fuser.

• Low voltage or incorr ect lamp.

• Incorrect hot roll.

• Abrupt change in temperatures that has disrupted control.

• Bad thermistor, circuit, or cabling.

• Fuser not receiving AC power.

• Poor supply line voltage.

• Low voltage or incorr ect lamp.

• Incorrect hot roll.

Go to “920.xx—Cold fuser

service check” on page 2-87.

Go to “920.xx—Cold fuser

service check” on page 2-87.

2-12 Service Manual

IBM Infoprint 1532, 1552, and 1572

Service error codes (9xx.xx) (continued)

Error code

920 .42 Hot roll fell too far below

920 .43 Hot roll too cool while

920 .44 Hot roll too cool when

920 .46 Fuser is not increasing

Sub codes

Display text Description Action

the desired temperature while printing. Fuser page count between 400,000 and 499,999.

chickens for slope change. Fuser page count between 400,000 and 499,999.

heating to desired temperature after slop change. Fuser page count between 400,000 and 499,999

in temperature even though the lamp has been on for an e xtended time. Fuser page count between 400,000 and 499,999.

• Bad thermistor, circuit, or cabling.

• Noisy thermistor signal.

• Fuser not receiving AC power.

• Poor supply line voltage.

• Low voltage or incorr ect lamp.

• Incorrect hot roll.

• Bad thermistor, circuit, or cabling.

• Noisy thermistor signal.

• Fuser not receiving AC power.

• Poor supply line voltage.

• Low voltage or incorr ect lamp.

• Incorrect hot roll.

• Bad thermistor, circuit, or cabling.

• Noisy thermistor signal.

• Fuser not receiving AC power.

• Poor supply line voltage.

• Low voltage or incorr ect lamp.

• Incorrect hot roll.

• Fuser is not receiving AC power.

• Poor supply line voltage.

Go to “920.xx—Cold fuser

service check” on page 2-87.

Go to “920.xx—Cold fuser

service check” on page 2-87.

Go to “920.xx—Cold fuser

service check” on page 2-87.

Go to “920.xx—Cold fuser

service check” on page 2-87.

920 .47 Fuser has been below

the desired temperature for too long while media is in the nip. Fuser page count between 400,000 and 499,999.

920 .51 Hot roll took too long to

heat up after transitioning to new enhanced mode. Fuser page count more than 500,000.

• Bad thermistor, circuit, or cabling.

• Very noisy thermistor signal.

• Fuser not receiving AC power.

• Poor supply line voltage.

• Excessive load on the fuser.

• Low voltage or incorr ect lamp.

• Incorrect hot roll.

• Abrupt change in temperatures that has disrupted control.

• Bad thermistor, circuit, or cabling.

• Fuser not receiving AC power.

• Poor supply line voltage.

• Low voltage or incorr ect lamp.

• Incorrect hot roll.

Go to “920.xx—Cold fuser

service check” on page 2-87.

Go to “920.xx—Cold fuser

service check” on page 2-87.

Diagnostic information 2-13

IBM Infoprint 1532, 1552, and 1572

Service error codes (9xx.xx) (continued)

Error code

92 .52 Hot roll fell too far below

920 .53 Hot roll too cool while

920 .54 Hot roll too cool when

920 .56 Fuser is not increasing

Sub codes

Display text Description Action

desired temperature while printing. Fuser page count more than 500,000.

checking for slope change. Fuser page count more than 500,000.

heating to desired temperature after slope change. Fuser page count more than 500,000.

in temperature even though the lamp has been on for an e xtended time. Fuser count more than 500,000.

• Bad thermistor, circuit, or cabling.

• Noisy thermistor signal.

• Fuser not receiving AC power.

• Poor supply line voltage.

• Low voltage or incorr ect lamp.

• Incorrect hot roll.

• Bad thermistor, circuit, or cabling.

• Noisy thermistor signal.

• Fuser not receiving AC power.

• Poor supply line voltage.

• Low voltage or incorr ect lamp.

• Incorrect hot roll.

• Bad thermistor, circuit, or cabling.

• Noisy thermistor signal.

• Fuser not receiving AC power.

• Poor supply line voltage.

• Low voltage or incorr ect lamp.

• Incorrect hot roll.

• Fuser is not receiving AC power.

• Poor supply line voltage.

Go to “920.xx—Cold fuser

service check” on page 2-87.

Go to “920.xx—Cold fuser

service check” on page 2-87.

Go to “920.xx—Cold fuser

service check” on page 2-87.

Go to “920.xx—Cold fuser

service check” on page 2-87.

920 .57 Fuser has been below

the desired temperature for too long while media is in the nip. Fuser page count more than 500,000.

920 .91 Hot roll took too long to

heat up after transitioning to new enhanced mode. Fuser page count not available.

• Bad thermistor, circuit, or cabling.

• Very noisy thermistor signal.

• Fuser not receiving AC power.

• Poor supply line voltage.

• Excessive load on the fuser.

• Low voltage or incorr ect lamp.

• Incorrect hot roll.

• Abrupt change in temperatures that has disrupted control.

• Bad thermistor, circuit, or cabling.

• Fuser not receiving AC power.

• Poor supply line voltage.

• Low voltage or incorr ect lamp.

• Incorrect hot roll.

Go to “920.xx—Cold fuser

service check” on page 2-87.

Go to “920.xx—Cold fuser

service check” on page 2-87.

2-14 Service Manual

IBM Infoprint 1532, 1552, and 1572

Service error codes (9xx.xx) (continued)

Error code

920 .92 Hot roll fell too far below

920 .93 Hot roll too cool while

920 .94 Hot roll too cool when

Sub codes

Display text Description Action

desired temperature while printing. Fuser page count not available.

checking for slope change. Fuser page count not available.

heating to desired temperature after slope change. Fuser page count not available.

• Bad thermistor, circuit, or cabling.

• Noisy thermistor signal.

• Fuser not receiving AC power.

• Poor supply line voltage.

• Excessive load on the fuser.

• Low voltage or incorr ect lamp.

• Incorrect hot roll.

• Bad thermistor, circuit, or cabling.

• Noisy thermistor signal.

• Fuser not receiving AC power.

• Poor supply line voltage.

• Excessive load on the fuser.

• Low voltage or incorr ect lamp.

• Incorrect hot roll.

• Bad thermistor, circuit, or cabling.

• Noisy thermistor signal.

• Fuser not receiving AC power.

• Poor supply line voltage.

• Excessive load on the fuser.

• Low voltage or incorr ect lamp.

• Incorrect hot roll.

Go to “920.xx—Cold fuser

service check” on page 2-87.

Go to “920.xx—Cold fuser

service check” on page 2-87.

Go to “920.xx—Cold fuser

service check” on page 2-87.

920 .96 Fuser is not increasing

in temperature even though the lamp has been on for an e xtended time. Fuser page count not available.

920 .97 Fuser has been below

the desired temperature for too long while media is in the nip. Fuser page count not available.

922 .02 Hot roll took too long to

reach the beginning lamp detection temperature. Fuser page count between 0 and 99,999.

• Fuser is not receiving AC power.

• Poor supply line voltage.

• Bad thermistor, circuit, or cabling.

• Very noisy thermistor signal.

• Fuser not receiving AC power.

• Poor supply line voltage.

• Excessive load on the fuser.

• Low voltage or incorr ect lamp.

• Abrupt change in temperatures that has disrupted control.

• Low wattage or incorrect lamp.

• Bad thermistor, circuit, or cabling.

• Fuser not receiving sufficient AC power.

• Poor supply line voltage.

Go to “920.xx—Cold fuser

service check” on page 2-87.

Go to “920.xx—Cold fuser

service check” on page 2-87.

Go to “922.xx—Cold fuser

check” on page 2-89.

Diagnostic information 2-15

IBM Infoprint 1532, 1552, and 1572

Service error codes (9xx.xx) (continued)

Error code

922 .03 Hot roll r eached final

922 .04 Hot roll t imed out in

922 .06 Hot roll did not reach

922 .07 Fuser has taken too long

Sub codes

Display text Description Action

lamp detection temperature but took longer than largest time in lookup table. Fuser page count between 0 and 99,999.

trying to reach the final lamp detection temperature. Fuser page count between 0 and 99,999.

operating temperatu re in time (new enhanced control). Fuser page count between 0 and 99,999.

to reach desired temperature after increasing interrup t gap. Fuser page count between 0 and 99,999.

• Low wattage or incorrect lamp.

• Bad thermistor, circuit, or cabling.

• Fuser not receiving sufficient AC power.

• Poor supply line voltage.

• Low wattage or incorrect lamp.

• Bad thermistor, circuit, or cabling.

• Fuser not receiving sufficient AC power.

• Poor supply line voltage.

• Low wattage or incorrect lamp.

• Bad thermistor, circuit, or cabling.

• Fuser not receiving sufficient AC power.

• Poor supply line voltage.

• Low wattage or incorrect lamp.

• Bad thermistor, circuit, or cabling.

• Fuser not receiving sufficient AC power.

• Poor supply line voltage.

Go to “922.xx—Cold fuser

check” on page 2-89.

Go to “922.xx—Cold fuser

check” on page 2-89.

Go to “922.xx—Cold fuser

check” on page 2-89.

Go to “922.xx—Cold fuser

check” on page 2-89.

922 .12 Hot roll took too long to

reach the beginning lamp detection temperature. Fuser page count between 100,000 and 199,999.

922 .13 Hot roll r eached final

lamp detection temperature but took longer than largest time in lookup table. Fuser page count between 100,000 and 199,999.

922 .14 Hot roll t imed out in

trying to reach the final lamp detection temperature. Fuser page count between 100,000 and 199,999.

922 .15 After hot roll lamp

detection, did not roll over to steady state control in time. Fuser page count between 100,000 and 199,999.

• Low wattage or incorrect lamp.

• Bad thermistor, circuit, or cabling.

• Fuser not receiving sufficient AC power.

• Poor supply line voltage.

• Low wattage or incorrect lamp.

• Bad thermistor, circuit, or cabling.

• Fuser not receiving sufficient AC power.

• Poor supply line voltage.

• Low wattage or incorrect lamp.

• Bad thermistor, circuit, or cabling.

• Fuser not receiving sufficient AC power.

• Poor supply line voltage.

The control code has been lost. Go to “922.xx—Cold fuser

Go to “922.xx—Cold fuser

check” on page 2-89.

Go to “922.xx—Cold fuser

check” on page 2-89.

Go to “922.xx—Cold fuser

check” on page 2-89.

2-16 Service Manual

IBM Infoprint 1532, 1552, and 1572

Service error codes (9xx.xx) (continued)

Error code

922 .16 Hot roll did not reach

922 .17 Fuser has taken too long

922 .22 Hot roll took too long to

922 .23 Hot roll reached final

Sub codes

Display text Description Action

operating temperatu re in time (new enhanced control). Fuser page count between 100,000 and 199,999.

to reach desired temperature after increasing interpage gap. Fuser page count between 100,000 and 199,999.

reach the beginning lamp detection temperature. Fuser page count between 200,000 and 299,999.

lamp detection temperature but took longer than largest time in lookup table. Fuser page count between 200,000 and 299,999.

• Low wattage or incorrect lamp.

• Bad thermistor, circuit, or cabling.

• Fuser not receiving sufficient AC power.

• Poor supply line voltage.

• Low wattage or incorrect lamp.

• Bad thermistor, circuit, or cabling.

• Fuser not receiving sufficient AC power.

• Poor supply line voltage.

• Low wattage or incorrect lamp.

• Bad thermistor, circuit, or cabling.

• Fuser not receiving sufficient AC power.

• Poor supply line voltage.

• Low wattage or incorrect lamp.

• Bad thermistor, circuit, or cabling.

• Fuser not receiving sufficient AC power.

• Poor supply line voltage.

Go to “922.xx—Cold fuser

check” on page 2-89.

Go to “922.xx—Cold fuser

check” on page 2-89.

Go to “922.xx—Cold fuser

check” on page 2-89.

Go to “922.xx—Cold fuser

check” on page 2-89.

922 .24 Hot roll t imed out in

trying to reach the final lamp detection temperature. Fuser page count between 200,000 and 299,999.

922 .25 After hot roll lamp

detection, did not roll over to steady state control in time. Fuser page count between 200,000 and 299,999.

922 .26 Hot roll did not reach

operating temperatu re in time (new enhanced control). Fuser page count between 200,000 and 299,999.

922 .27 Fuser has taken too long

to reach desired temperature after increasing interpage gap. Fuser page count between 200,000 and 299,999.

• Low wattage or incorrect lamp.

• Bad thermistor, circuit, or cabling.

• Fuser not receiving sufficient AC power.

• Poor supply line voltage.

The control code has been lost. Go to “922.xx—Cold fuser

• Low wattage or incorrect lamp.

• Bad thermistor, circuit, or cabling.

• Fuser not receiving sufficient AC power.

• Poor supply line voltage.

• Low wattage or incorrect lamp.

• Bad thermistor, circuit, or cabling.

• Fuser not receiving sufficient AC power.

• Poor supply line voltage.

Go to “922.xx—Cold fuser

check” on page 2-89.

Go to “922.xx—Cold fuser

check” on page 2-89.

Go to “922.xx—Cold fuser

check” on page 2-89.

Diagnostic information 2-17

IBM Infoprint 1532, 1552, and 1572

Service error codes (9xx.xx) (continued)

Error code

922 .32 Hot roll took too long to

922 .33 Hot roll r eached final

922 .34 Hot roll t imed out in

922 .35 After hot roll lamp

Sub codes

Display text Description Action

reach the beginning lamp detection temperature. Fuser page count between 300,000 and 399,999.

lamp detection temperature but took longer than largest time in lookup table. Fuser page count between 300,000 and 399,999.

trying to reach the final lamp detection temperature. Fuser page count between 300,000 and 399,999.

detection, did not roll over to steady state control in time. Fuser page count between 300,000 and 399,999.

• Low wattage or incorrect lamp.

• Bad thermistor, circuit, or cabling.

• Fuser not receiving sufficient AC power.

• Poor supply line voltage.

• Low wattage or incorrect lamp.

• Bad thermistor, circuit, or cabling.

• Fuser not receiving sufficient AC power.

• Poor supply line voltage.

• Low wattage or incorrect lamp.

• Bad thermistor, circuit, or cabling.

• Fuser not receiving sufficient AC power.

• Poor supply line voltage.

The control code has been lost. Go to “922.xx—Cold fuser

Go to “922.xx—Cold fuser

check” on page 2-89.

Go to “922.xx—Cold fuser

check” on page 2-89.

Go to “922.xx—Cold fuser

check” on page 2-89.

922 .36 Hot roll did not reach

operating temperatu re in time (new enhanced control). Fuser page count between 300,000 and 399,999.

922 .37 Fuser has taken too long

to reach desired temperature after increasing interpage gap. Fuser page count between 300,000 and 399,999.

922 .42 Hot roll took too long to

reach the beginning lamp detection temperature. Fuser page count between 400,000 and 499,999.

922 .43 Hot roll r eached final

lamp detection temperature but took longer than largest time in lookup table. Fuser page count between 400,000 and 499,999.

• Low wattage or incorrect lamp.

• Bad thermistor, circuit, or cabling.

• Fuser not receiving sufficient AC power.

• Poor supply line voltage.

• Low wattage or incorrect lamp.

• Bad thermistor, circuit, or cabling.

• Fuser not receiving sufficient AC power.

• Poor supply line voltage.

• Low wattage or incorrect lamp.

• Bad thermistor, circuit, or cabling.

• Fuser not receiving sufficient AC power.

• Poor supply line voltage.

• Low wattage or incorrect lamp.

• Bad thermistor, circuit, or cabling.

• Fuser not receiving sufficient AC power.

• Poor supply line voltage.

Go to “922.xx—Cold fuser

check” on page 2-89.

Go to “922.xx—Cold fuser

check” on page 2-89.

Go to “922.xx—Cold fuser

check” on page 2-89.

Go to “922.xx—Cold fuser

check” on page 2-89.

2-18 Service Manual

IBM Infoprint 1532, 1552, and 1572

Service error codes (9xx.xx) (continued)

Error code

922 .44 Hot roll t imed out in

922 .45 After hot roll lamp

922 .46 Hot roll did not reach

922 .47 Fuser has taken too long

Sub codes

Display text Description Action

trying to reach the final lamp detection temperature. Fuser page count between 400,000 and 499,999.

detection, did not roll over to steady state control in time. Fuser page count between 400,000 and 499,999.

operating temperatu re in time (new enhanced control). Fuser page count between 400,000 and 499,999.

to reach desired temperature after increasing interpage gap. Fuser page count between 400,000 and 499,999.

• Low wattage or incorrect lamp.

• Bad thermistor, circuit, or cabling.

• Fuser not receiving sufficient AC power.

• Poor supply line voltage.

The control code has been lost. Go to “922.xx—Cold fuser

• Low wattage or incorrect lamp.

• Bad thermistor, circuit, or cabling.

• Fuser not receiving sufficient AC power.

• Poor supply line voltage.

• Low wattage or incorrect lamp.

• Bad thermistor, circuit, or cabling.

• Excessive load on the fuser.

• Fuser not receiving sufficient AC power.

• Poor supply line voltage.

Go to “922.xx—Cold fuser

check” on page 2-89.

Go to “922.xx—Cold fuser

check” on page 2-89.

Go to “922.xx—Cold fuser

check” on page 2-89.

922 .52 Hot roll took too long to

reach the beginning lamp detection temperature. Fuser page count stopped at 500,000 to preserve data.

922 .53 Hot roll reached final

lamp detection temperature but took longer than largest time in lookup table. Fuser page count stopped at 500,000 to preserve data.

922 .54 Hot roll t imed out in

trying to reach the final lamp detection temperature. Fuser page count stopped at 500,000 to preserve data.

922 .55 After hot roll lamp

detection, did not roll over to steady state control in time. Fuser page count stopped at 500,000 to preserve data.

• Low wattage or incorrect lamp.

• Bad thermistor, circuit, or cabling.

• Fuser not receiving sufficient AC power.

• Poor supply line voltage.

• Low wattage or incorrect lamp.

• Bad thermistor, circuit, or cabling.

• Fuser not receiving sufficient AC power.

• Poor supply line voltage.

• Low wattage or incorrect lamp.

• Bad thermistor, circuit, or cabling.

• Fuser not receiving sufficient AC power.

• Poor supply line voltage.

The control code has been lost. Go to “922.xx—Cold fuser

Go to “922.xx—Cold fuser

check” on page 2-89.

Go to “922.xx—Cold fuser

check” on page 2-89.

Go to “922.xx—Cold fuser

check” on page 2-89.

Diagnostic information 2-19

IBM Infoprint 1532, 1552, and 1572

Service error codes (9xx.xx) (continued)

Error code

922 .56 Hot roll did not reach

922 .57 Fuser has taken too long

922 .92 Hot roll took too long to

922 .93 Hot roll reached ‘final

Sub codes

Display text Description Action

operating temperatu re in time (new enhanced control). Fuser page count stopped at 500,000 to preserve data.

to reach desired temperature after increasing interpage gap. Fuser page count stopped at 500,000 to preserve data.

reach the beginning lamp detection temperature. Fuser page count not available.

lamp detection temperature’ but took longer than largest time in lookup table. Fuser page count not available.

• Low wattage or incorrect lamp.

• Bad thermistor, circuit, or cabling.

• Fuser not receiving sufficient AC power.

• Poor supply line voltage.

• Low wattage or incorrect lamp.

• Excessive load on the fuser.

• Fuser not receiving sufficient AC power.

• Poor supply line voltage.

• Low wattage or incorrect lamp.

• Bad thermistor, circuit, or cabling.

• Fuser not receiving sufficient AC power.

• Poor supply line voltage.

• Low wattage or incorrect lamp.

• Bad thermistor, circuit, or cabling.

• Fuser not receiving sufficient AC power.

• Poor supply line voltage.

Go to “922.xx—Cold fuser

check” on page 2-89.

Go to “922.xx—Cold fuser

check” on page 2-89.

Go to “922.xx—Cold fuser

check” on page 2-89.

Go to “922.xx—Cold fuser

check” on page 2-89.

922 .94 Hot roll t imed out in

trying to reach the final lamp detection temperature. Fuser page count not available.

922 .95 After hot roll lamp

detection, did not roll over to steady state control in time. Fuser page count not available.

922 .96 Hot roll did not reach

operating temperatu re in time (new enhanced control). Fuser page count not available.

922 .97 Fuser has taken too long

to reach desired temperature after increasing interpage gap. Fuser page count not available.

• Low wattage or incorrect lamp.

• Bad thermistor, circuit, or cabling.

• Fuser not receiving sufficient AC power.

• Poor supply line voltage.

Control code has been lost. Go to “922.xx—Cold fuser

• Low wattage or incorrect lamp.

• Bad thermistor, circuit, or cabling.

• Fuser not receiving sufficient AC power.

• Poor supply line voltage.

• Low wattage or incorrect lamp.

• Excessive load on the fuser.

• Fuser not receiving sufficient AC power.

• Poor supply line voltage.

Go to “922.xx—Cold fuser

check” on page 2-89.

Go to “922.xx—Cold fuser

check” on page 2-89.

Go to “922.xx—Cold fuser

check” on page 2-89.

2-20 Service Manual

IBM Infoprint 1532, 1552, and 1572

Service error codes (9xx.xx) (continued)

Error code

923 .01 Fuser over temperature.

923 .11 Fuser over temperature.

923 .21 Fuser over temperature.

923 .31 Fuser over temperature.

923 .41 Fuser over temperature.

Sub codes

Display text Description Action

Fuser page count between 0 and 99,999.

Fuser page count between 100,000 and 199,999.

Fuser page count between 200,000 and 299,999.

Fuser page count between 300,000 and 399,999.

Fuser page count between 400,000 and 499,999.

• Short in the thermistor circuit.

• Noisy thermistor signal

• Fuser is actually overheating due to hardware faults.

• Short in the thermistor circuit.

• Noisy thermistor signal

• Fuser is actually overheating due to hardware faults.

• Short in the thermistor circuit.

• Noisy thermistor signal

• Fuser is actually overheating due to hardware faults.

• Short in the thermistor circuit.

• Noisy thermistor signal

• Fuser is actually overheating due to hardware faults.

• Short in the thermistor circuit.

• Noisy thermistor signal

• Fuser is actually overheating due to hardware faults.

Go to “923.xx—Hot fuser

service check” on page 2-90.

Go to “923.xx—Hot fuser

service check” on page 2-90.

Go to “923.xx—Hot fuser

service check” on page 2-90.

Go to “923.xx—Hot fuser

service check” on page 2-90.

Go to “923.xx—Hot fuser

service check” on page 2-90.

923 .51 Fuser over temperature.

Fuser page count stopped at 500,000 to preserve data.

923 .91 Fuser over temperature.

Fuser page count not available.

924 .01 Open thermistor check

failure. Fuser page count between 0 and 99,999.

924 .11 Open thermistor check

failure. Fuser page count between 100,000 and 199,999.

924 .21 Open thermistor check

failure. Fuser page count between 200,000 and 299,999.

924 .31 Open thermistor check

failure. Fuser page count between 300,000 and 399,999.

• Short in the thermistor circuit.

• Noisy thermistor signal

• Fuser is actually overheating due to hardware faults.

• Short in the thermistor circuit.

• Noisy thermistor signal

• Fuser is actually overheating due to hardware faults.

• Noisy thermistor signal.

• Intermittent connection.

• Thermistor cable not connected or thermistor actually open.

• Noisy thermistor signal.

• Intermittent connection.

• Thermistor cable not connected or thermistor actually open.

• Noisy thermistor signal.

• Intermittent connection.

• Thermistor cable not connected or thermistor actually open.

• Noisy thermistor signal.

• Intermittent connection.

• Thermistor cable not connected or thermistor actually open.

Go to “923.xx—Hot fuser

service check” on page 2-90.

Go to “923.xx—Hot fuser

service check” on page 2-90.

Go to “924.xx—Hot fuser

service check” on page 2-91.

Go to “924.xx—Hot fuser

service check” on page 2-91.

Go to “924.xx—Hot fuser

service check” on page 2-91.

Go to “924.xx—Hot fuser

service check” on page 2-91.

Diagnostic information 2-21

IBM Infoprint 1532, 1552, and 1572

Service error codes (9xx.xx) (continued)

Error code

924 .41 Open thermistor check

924 .51 Open thermistor check

924 .91 Open thermistor check

925 .01 Lamp detection

925 .02 Too hot to do lamp

Sub codes

Display text Description Action

failure. Fuser page count between 400,000 and 499,999.

failure. Fuser page count over 500,000.

failure. Fuser page count not available.

performed and found error. Fuser page count between 0 and 99,999.

detection and NVRAM bit indicates previous wrong lamp detected. Fuser page count between 0 and 99,999.

• Noisy thermistor signal.

• Intermittent connection.

• Thermistor cable not connected or thermistor actually open.

• Noisy thermistor signal.

• Intermittent connection.

• Thermistor cable not connected or thermistor actually open.

• Noisy thermistor signal.

• Intermittent connection.

• Thermistor cable not connected or thermistor actually open.

• 115 V lamp in 220 V printer.

• Lamp has excessive wattage.

Attempting to POR machine after receiving a 925.01.

Go to “924.xx—Hot fuser

service check” on page 2-91.

Go to “924.xx—Hot fuser

service check” on page 2-91.

Go to “924.xx—Hot fuser

service check” on page 2-91.

Go to “925.xx—Hot fuser

service check” on page 2-91.

Go to “925.xx—Hot fuser

service check” on page 2-91.

925 .11 Lamp detecti on

performed and found error. Fuser page count between 100,000 and 199,999.

925 .12 Too hot to do lamp

detection and NVRAM bit indicates previous wrong lamp detected. Fuser page count between 100,000 and 199,999.

925 .21 Lamp detection

performed and found error. Fuser page count between 200,000 and 299,999.

925 .22 Too hot to do lamp

detection and NVRAM bit indicates previous wrong lamp detected. Fuser page count between 200,000 and 299,999.

925 .31 Lamp detection

performed and found error. Fuser page count between 300,000 and 399,999.

• 115 V lamp in 220 V printer.

• Lamp has excessive wattage.

Attempting to POR machine after receiving a 925.01.

• 115 V lamp in 220 V printer.

• Lamp has excessive wattage.

Attempting to POR machine after receiving a 925.01.

• 115 V lamp in 220 V printer.

• Lamp has excessive wattage.

Go to “925.xx—Hot fuser

service check” on page 2-91.

Go to “925.xx—Hot fuser

service check” on page 2-91.

Go to “925.xx—Hot fuser

service check” on page 2-91.

Go to “925.xx—Hot fuser

service check” on page 2-91.

Go to “925.xx—Hot fuser

service check” on page 2-91.

2-22 Service Manual

IBM Infoprint 1532, 1552, and 1572

Service error codes (9xx.xx) (continued)

Error code

925 .32 Too hot to do lamp

925 .41 Lamp detection

925 .42 Too hot to do lamp

925 .51 Lamp detection

925 .52 Too hot to do lamp

Sub codes

Display text Description Action

detection and NVRAM bit indicates previous wrong lamp detected. Fuser page count between 300,000 and 399,999.

performed and found error. Fuser page count between 400,000 and 499,999.

detection and NVRAM bit indicates previous wrong lamp detected. Fuser page count between 400,000 and 499,999.

performed and found error. Fuser page count stopped at 500,000 to preserve data.

detection and NVRAM bit indicates previous wrong lamp detected. Fuser page count stopped at 500,000 to preserve data.

Attempting to POR machine after receiving a 925.01.

• 115 V lamp in 220 V printer.

• Lamp has excessive wattage.

Attempting to POR machine after receiving a 925.01.

• 115 V lamp in 220 V printer.

• Lamp has excessive wattage.

Attempting to POR machine after receiving a 925.01.

Go to “925.xx—Hot fuser

service check” on page 2-91.

Go to “925.xx—Hot fuser

service check” on page 2-91.

Go to “925.xx—Hot fuser

service check” on page 2-91.

Go to “925.xx—Hot fuser

service check” on page 2-91.

Go to “925.xx—Hot fuser

service check” on page 2-91.

925 .91 Lamp detection

performed and found error. Writes to the fuser information chip have been disabled due to a previous write failure.

925 .92 Too hot to do lamp

detection and NVRAM bit indicates previous wrong lamp detected. Writes to the fuser information chip have been disabled due to a previous write failure.

927 .00 Service fan error. • Loose connector.

927 .01 Main fan stalled. • External blockage of fan

• 115 V lamp in 220 V printer.

• Lamp has excessive wattage.

Attempting to POR machine after receiving a 925.01.

• External blockage of the fan, preventing it from turning.

• Bad fan.

• Fan may not turn due to internal fan problem.

Go to “925.xx—Hot fuser

service check” on page 2-91.

Go to “925.xx—Hot fuser

service check” on page 2-91.

Go to “Main fan” on

page 2-76.

Go to “Main fan” on

page 2-76.

Diagnostic information 2-23

IBM Infoprint 1532, 1552, and 1572

Service error codes (9xx.xx) (continued)

Error code

927 .02 Cartridge fan stalled. • Loose connector.

927 .03 Main fan took too long to

927 .04 Main fan underspeed or

927 .05 Main fan overspeed

927 .06 Main fan capture data is

927 .07 Main fan capture data is

Sub codes

Display text Description Action

• External blockage of the fan, preventing it from turning.

• Bad fan.

ramp up.

stalled during speed adjustment state.

during speed adjus tment state.

invalid and speed control is at maximum in fan control idle state.

invalid and speed control is at maximum in fan control adjustment state.

• Loose connector.

• External blockage of the fan, preventing it from turning.

• Bad fan.

• Corrupted feedback signal.

• Fan input voltage may be too low.

• Corrupted feedback signal.

• Fan input voltage may be too low.

Corrupted or non-existent feedback signal.

Corrupted feedback signal. Go to “Main fan” on

Go to “Cartridge fan service

check” on page 2-76.

Go to “Main fan” on

page 2-76.

Go to “Main fan” on

page 2-76.

Go to “Main fan” on

page 2-76.

Go to “Main fan” on

page 2-76.

929 .00 Toner sensor error—a

problem has been detected with the toner sensor.

929 .66 An error has been

detected. No home windows has been detected.

929 .67 No toner sensor

transition.

930 .00 An incorrect printhead

has been detected

932 .00 Printhead lost HSYNC. • Check printhead

933 .00 Mirror motor locked, no

first HSYNC received.

934 .00 Mirror motor lost lock • Check printhead

• Check the toner sensor

• Check cable

• Check system board

• Check toner cartridge.

• Check toner sensor

• Check toner cartridge

Check the printhead Go to “Printhead service

• Check cables and connections

• Check system board

• Check printhead

• Check cables and connectors

• Check system board.

• Check cables and connections

• Check system board

Go to “Toner sensor service

check” on page 2-127.

Go to “Toner sensor service

check” on page 2-127.

Go to “Toner sensor service

check” on page 2-127.

check” on page 2-122.

Go to “Printhead service

check” on page 2-122.

Go to “Printhead service

check” on page 2-122.

Go to “Printhead service

check” on page 2-122.

2-24 Service Manual

IBM Infoprint 1532, 1552, and 1572

Service error codes (9xx.xx) (continued)

Error code

936 .00 Mirror moor not up to

936 .10 No hall effect detected

936 .11 No hall effect detected

936 .20 Failed to stop within

936 .21 Failed to stop within

936 .30 No lock detected at

Sub codes

Display text Description Action

speed

at motor start. Motor is type 0.

at motor start. Motor is type 1.

timeout, motor is type 0.

timeout, motor is type 1.

motor start for motor ID. Motor is type 0.

• Check printhead

• Check system board

• Check cable connections

• Defective motor

• Severe gear blinds in gearbox assembly

• Syste m boa rd

• Check cable connections

• Defective motor

• Severe gear binds in gearbox assembly.

• Syste m boa rd

• Defective motor

• Defective system board

• Defective motor

• Defective system board

• Check for paper jams

• Gear binds

• Defective motor

• Check motor cable and connections

Go to “Printhead service

check” on page 2-122.

Go to “Main drive service

check” on page 2-105.

Go to “Main drive service

check” on page 2-105.

Go to “Main drive service

check” on page 2-105.

Go to “Main drive service

check” on page 2-105.

Go to “Main drive service

check” on page 2-105.

936 .31 No lock detected at

motor start for motor ID. Motor is type 1.

936 .60 No lock detected at

normal motor start. Motor is type 0.

936 .61 No lock detected at

normal motor start. Motor is type 1.

936 .9 Stall detected during

speed control. Motor is type 0.

936 .91 Stall detected during

speed control. Motor is type 1.

• Check for paper jams

• Gear binds

• Defective motor

• Check motor cable and connections

• Check for paper jams

• Gear binds

• Defective motor

• Check motor cable and connections

• Check for paper jams

• Gear binds

• Defective motor.

• Defective motor cable

• Cable connections

•Defective cable

• Check cable connections

• Defective motor

• Paper jam s

•Defective cable

• Check cable connections

• Defective motor

• Paper jam s

Go to “Main drive service

check” on page 2-105.

Go to “Main drive service

check” on page 2-105.

Go to “Main drive service

check” on page 2-105.

Go to “Main drive service

check” on page 2-105.

Go to “Main drive service

check” on page 2-105.

Diagnostic information 2-25

IBM Infoprint 1532, 1552, and 1572

Service error codes (9xx.xx) (continued)

Error code

937 .4 Overspeed detected

937 .41 Overspeed detected

937 .5 Overspeed detected

937 .51 Overspeed detected

937 .7 Loss of lock detected by

937 .71 Loss of lock detected by

937 .80 Driver over temperature

Sub codes

Display text Description Action

during speed control. Motor is type 0.

during speed control. Motor is type 1.

during position control. Motor is type 0.

during position control. Motor is type 1.

higher level code. M otor is type 0.

higher level code. M otor is type 1.

detection. Motor is type 0.

• Faulty motor sensor

• Faulty system board

• Faulty motor sensor

• Faulty system board

• Faulty motor sensor

• Faulty system board

• Faulty motor sensor

• Faulty system board

• Defective motor cable

• Defective main drive motor

• Paper jam s

• Defective motor cable

• Defective main drive motor

• Paper jam s

• Excessive gear loading in gearbox assembly

Go to “Main drive service

check” on page 2-105.

Go to “Main drive service

check” on page 2-105.

Go to “Main drive service

check” on page 2-105.

Go to “Main drive service

check” on page 2-105.

Go to “Main drive service

check” on page 2-105.

Go to “Main drive service

check” on page 2-105.

Go to“Main drive service

check” on page 2-105.

939 .00 RIP–engine

communications lost.

940 .00 LVPS zero-crossing test

failed.

947 .00 PQET RAM test

incomplete, PQET RAM test did not

complete, PQET RAM test failed

MARCH0 PQET RAM test failed

MARCH1 PQET RAM test busy

failure

948 .00 Pel clock check failed System board Replace the system board. See

System board POR the printer several times, if

• Incorrect LVPS installed

• Noisy AC power source

• LVPS to system board cable loose

PQET failed to pass RAM tests on the system board

the error co de continues to be displayed, replace the system board. See “System board

and inner shield removal” on page 4-76.

Check to make sure the correct LVPS assembly has been installed. If the correc t su pply is installed, check to make sure the LVPS to system board cable is installed correctly. If correct, replace the LVPS assembly. See “Low voltage

power supply removal” on page 4-54.

Replace the system bo ard. See

“System board and inner shield removal” on page 4-76.

2-26 Service Manual

IBM Infoprint 1532, 1552, and 1572

Service error codes (9xx.xx) (continued)

Error code

949 .00 Delay line calibration

950 .00 NVRAM mismatch Go to “950.00 through 950.29

951 .00 Replace the system bo ard. See

Sub codes

Display text Description Action

failure

System board Replace t he system board. See

“System board and inner shield removal” on page 4-76.

EPROM mismatch failure” on page 2-77. or go to “950.30 through 950.60 EPROM mismatch failure” on page 2-78.

“System board and inner shield removal” on page 4-76.

Warning: When replacing any

one of the following components:

• Operator panel assembly (or upper front cover)

• System board assembly

• Interconnect card assembly

Only replace one c omponent at a time. Replace the required component and perform a POR before replacing a second component listed above. If this procedure is not followed, the printer will be rendered inoperable. Never replace two or more of the components listed above without a POR after installing each one or the printer will be rendered inoperable.

Warning: Never install and remove components listed above as a m ethod of troubleshooting components. Once a component has been installed in a printer, it can not be used in another printer. It must be returned to the manufacturer.

952 .00 NV failure:n CRC error has occurred. This is

recoverable.

Perform POR to clear the error.

Diagnostic information 2-27

IBM Infoprint 1532, 1552, and 1572

Service error codes (9xx.xx) (continued)

Error code

953 .00 Replace the operator panel

Sub codes

Display text Description Action

board or upper front co ver. See

“Upper front cover removal” on page 4-11 or “Upper front cover removal” o n pa ge 4-11.

Warning: When replacing any

one of the following components:

• Operator panel assembly (or upper front cover)

• System board assembly

• Interconnect card assembly

2-28 Service Manual

IBM Infoprint 1532, 1552, and 1572

Service error codes (9xx.xx) (continued)

Error code

954 .00 Replace the interconnect card.

Sub codes

Display text Description Action

See “Interconnect card

assembly removal” on page 4-53.

Warning: When replacing any

one of the following components:

• Operator panel assembly (or upper front cover)

• System board assembly

• Interconnect card assembly

955 .00 Code CRC CRC failure or ECC code failure on the

system board.

956 .00 System board This error indicates a system board

processor failure.

957 .00 System board This error indicates a system board

processor failure.

958 .00 Nand failure Printer has performed more than 100

“shift and replace” operations as a result of EC bit corrections.

Replace the system bo ard. See

“System board and inner shield removal” on page 4-76.

Replace the system bo ard. See

“System board and inner shield removal” on page 4-76.

Replace the system bo ard. See

“System board and inner shield removal” on page 4-76.

Replace the system bo ard. See

“System board and inner shield removal” on page 4-76.

Diagnostic information 2-29

IBM Infoprint 1532, 1552, and 1572

Service error codes (9xx.xx) (continued)

Error code

980 .00 Unreliable comma to

981 .00 Interface protocol

982 .xx Paperport

983 .00 Invalid c ommand

984 .00 Invalid c ommand

990 .00 General device

991 .00 Device system card

Sub codes

Display text Description Action

Paperport device

violation by engine

communication error

received by device

parameter received by device

equipment check

failed basic assurance test

The engine is experiencing unreliable communications to the specified device.

The engine protoco l violation detect ed by the specified device.

Communications error detec ted by the specified device.

Invalid command received by the specified device.

Invalid command parameter received by the specified device.

Indicates an equipment check condition has occurred in the specif ie d dev ic e, but the device is unable to identify the exact component failure.

The specified device has detected an equipment check in its system card.

Service errors 980 thru 984 <device> can be one of the following: system board, duplex, tray x (1, 2, 3, 4, or 5), envelope feeder or output bin.

2-30 Service Manual

IBM Infoprint 1532, 1552, and 1572

User status displa ys

Warning messages (second lines)

These second line warnings apply to the user status displays (see “User status displays” on page 2-31). For example,

Ready <warning>

If none of the conditio ns exi st that a re liste d in the fo llow ing tab le, line two is bla nk. If an y of the messa ges in t he table are displayed, the following actions can be taken:

• Press to take the printer offline and access the Ready Menu group. The buttons are not active if

Menu Lockout is turned on.

• Press to take the printer offline. The Not Ready message displays. No additional data is processed

from the host computer. Press to return the printer to the Ready state.

User status displays

Error code

Sub code

Display text Description/action

Toner Low If the toner cartridge is low, then Toner Low displays. The Toner Low

condition clears whenever the upper front door is opened, and Toner Low displays again if the condition exists after the upper front door is closed.

Tray x Missing If any of the in put trays equipp ed with tray presen t sensing are miss ing, then

Tray x Missing displays (where x designates which tray (1 through 5) is missing. If multip le trays are missi ng, they are pri oritized in this orde r: Tray 1,

2..., then Tray 5. Tray x Missing status clears whenever Tray x is reinserted. If the Tray 1 Missing message does not clear when tray 1 is inserted, go to

“Parallel port service check” on page 2-116. If Tray 2 through 5 Missing

message does not clear by inserting the tray, go to “Input tray(s) service

check” on page 2-102.

Tray x Empty If any of the input trays are empty, then Tray x Empty displays, where x

designates which tray (Tray 1 through 5) is empty. If multiple trays are empty, then they are prioritized in this order: Tray 5, Tray 4,...Tray 1.

Note: Tray x Empty status clears whenever Tray x is removed. When Tray x is reinserted, it is examined and the appropriate status, if any, displays.

Empty status is not displayed for the Envelope Feeder or Multipurpose Feeder.

Tray x Low If any of the input trays are low, then Tray x Low displays, where x

designates which tray (1 through 5) is low. If multiple trays are low, they are prioritized in the following order: Tray 5, 4, 3, 2, and 1.

Note: Tray x Low clears whenever tray x is empty, or tray x is removed. When tray x is reinserted, it is examined and the appropriate status, if any, displays.

The printer cannot detect when the envelope feeder or multipurpose feeder are low.

Diagnostic information 2-31

IBM Infoprint 1532, 1552, and 1572

User attendance messages

Error code

Sub code

Primary message Description/action

Change Cartridge Invalid Refill

Change <input source> <Custom Type name>

Change <input source> <custom string>

Change <input source> <size>

Select one of the following actions:

• Remove the toner cartridge and install a new ca rtridge.

• Press and hold and press to display debug data for the engine and cartridge code.

Note: This message may help diagnose a potential printer problem.

This message displays when the user should change the media installed in one of the input options.

•<input source>=Tray 1, Tray 2, Tray 3, Tray 4, Tray 5, MPF Feeder, Envelope Feeder.

•<Custom Type name>=Custom 1 through Custom 6 using the MarkVision™ utility. When the printer is prompting for one of the custom types which has been named by the user, then only the custom type name is displayed on line 2. The name may be truncated to fit the display.

This message displays when the user should change the media installed in one of the input options.

•<input source>=Tray 1, Tray 2, Tray 3, Tray 4, Tray 5, MPF Feeder, Envelope Feeder.

•<custom string>= a user definable name.

This message displays when the user should change the media installed in one of the input options:

•<input source>=Tray 1, Tray 2, Tray 3, Tray 4, Tray 5, MPF Feeder, Envelope Feeder.

•<size>=letter, legal, B5, A4, Executive, Universal, A5, B4, A3, 11x17, Folio, or Statement. For envelopes, <size>=7¾ Envelope, 9 Envelope, 10 Envelope, DL Envelope, C5 Envelope, B5 Envelope, or other Envelope.

Change <input source> <type><size>

2-32 Service Manual

This message displays when the user should change the media installed in one of the input options.

•<input source>=Tray 1, Tray 2, Tray 3, Tray 4, Tray 5, MPF Feeder, Envelope Feeder.

•<type>=Bond, Card stock, Colored, Envelope, Labels, Ltrhead, Plain, Preprint, or Transparency.

IBM Infoprint 1532, 1552, and 1572

User attendance messages (continued)

Error code

Sub code

Primary message Description/action

Check Duplex Connection

Check Tray x Connection

This messages disp lays for the following conditions:

• The duplex option may have been removed from the printer, possibly to clear a paper jam or to remove the option.

• The duplex option may be attached to the printer but a communications problem may prevent the printer from detection. For example, there may be a poor connection or a hardware failure.

The following actions may be taken:

• If the option was temporarily removed or not connected properly, reattach or reconnect it.

• Pre ss to execute a configuration change which notifies the pri nter the option has b een hot unplu gged (removed w ith the power on).

Note: This action is not available if the printer is in Diag nos tic s Mo de or running diagnostics.

• If the device is experiencing a hardware problem, turn the printer off and on. If the message continues to be displayed, go to “Duplex option

service check” on page 2-82.

Tray x=Tray 2, Tray 3, Tray 4, or Tray 5 This messages disp lays for the following conditions:

• The specified device may have been removed from the printer, possibly to clear a paper jam or to uninstall the option.

• The o ption may b e attac hed to the pri nter bu t a com muni catio ns prob lem may prevent the printer from detecting the option. For example, there may be a poor connection or a hardware failure.

The following actions may be taken:

• If the option was temporarily removed or not connected properly, reattach or reconnect it.

• Pre ss to execute a configuration change which notifies the pri nter the option has b een hot unplu gged (removed w ith the power on).

Note: This action is not available if the printer is in Diag nos tic s Mo de or running diagnostics.

• If the device is experiencing a hardware problem, turn the printer off and on. If the message continues to be displayed, go to “Input tray(s)

service check” on page 2-102.

Close Finisher Side Door

Close Finisher Top Cover

Delete All Jobs Go/Stop?

Close the finisher side door. If the message does not clear automatically when the door is closed, go to “StapleSm ar t finishe r serv ice che ck” on

page 2-123.

Close the finisher top cover. If the message does not clear automatically when the cover is closed, go to “StapleSmart finisher service check” on

page 2-123.

When the user has selec ted the Print an d Hold Dele te All Jobs sel ection, th is message is displayed. The following actions may be taken:

• Press to confirm the selection. All jobs are deleted.

• Press or to cancel the delete operation.

Diagnostic information 2-33

IBM Infoprint 1532, 1552, and 1572

User attendance messages (continued)

Error code

Sub code

Primary message Description/action

Disk Corrupted Reformat?

Empty Box M This message is displayed when the hole punch alarm is on and the printer

Insert Box M This message is displayed when the hole punch box is missing or installed

The printer has detected there are errors on the hard disk that cannot be corrected. The disk cannot be used until it is reformatted.

Warning: All data on the disk will be lost if you format the disk. The following actions can be taken:

• Power off and remove the disk. The disk will not be formatted.

• Press to format the disk. All data is lost when you format the disk.

informed by the code the hole pun ch box M is ful l. The fo llow ing act ions m ay be taken:

• Empty the hole punch box.

• Press to ignore the message. The Box M Full appears on lin e 2 o f the display and the job is printed without hole punching. The message remains until the box is emptied.

If this message continues to be displayed when the box has been emptied, go to “StapleSmart finisher service check” on page 2-123.

incorrectly. The message is displayed during any of the following times, regardless of the hole punch alarm setting:

• At POST

• After the finisher side door has been closed

• Before the first page of a job requesting hole punch. The message displays once per job .

The following actions can be taken:

• Install the hole punch box.

• Press to ignore the message. The Box M Missing message appears on the status line. A job that is set for hole punching will not be punched. The message continues to display on all subsequent jobs that request hole punching.

If this message cannot be cleared after inserting the box, go to

“StapleSmart finisher service check” on page 2-123.

Insert Cartridge or C lose Door

Insert Staple Cartridge This message displays when the staple cartridge is missing or installed

2-34 Service Manual

This message displays when the printer front door is open or the print cartridge is missing.

If this message cannot be cleared, go to “Cover closed switch/cable

service check” on page 2-80.

incorrectly. The mess age appe ars, rega rdless of the Stapl e Alarm se tting, a t the following times:

•At POR

• After the Stapler Door has been closed.

The following actions can be taken:

• Install the stapler cartridge.

• Press to clear the message. The printer handles stapled jobs as if the staple cartridge were installed, but empty. The Staples Empty message appears on the status line and the Load Staples may display.

IBM Infoprint 1532, 1552, and 1572

User attendance messages (continued)

Error code

Sub code

Primary message Description/action

Insert <tray><tray>=Tray 1, Tray 2, Tray 3, Tray4, or Tray 5.

The printer detects a tray nee ds to be inserted. The printer doe s not con tinue until it detects the tray is inserted.

Note: This situation usually occurs when the tray is refilled during a job. To refill a tray during a printing session, press and wait for pages to reach

the output bin before refilling the tray. The following actions may be taken:

• Insert the requested tray.

• Press until Busy/Waiting displays. The following selec tion s are available:

-Cancel Job

- Reset Printer

- Reset Active Bin

If the message cannot be cleared, go to “Paper size sensing service

check” on page 2-113 or “Input tray(s) service check” on page 2-102.

Install Bi n x or Cancel Job

Bin x=Bin 1, Bin 2, or Bin 3. This message is displayed when a paper handling option has been hot

unplugged. The prin ter requires the reinstal lation of t he option t o print a pa ge which has been formatted by the interpreter before the option was removed.

The following actions may be taken:

• Install the option.

• Press until Busy/Waiting displays. Select one of the following:

-Cancel Job

- Reset Printer

- Reset Active Bin

If the message cannot be cleared, go to “Input tray(s) service check” on

page 2-102.

Install Duplex or Cancel Job

This message is displayed when a duplex option has been hot unplugged. The printer requires the reinstallation of the option to print a page which has been formatted by the interpreter before the option was removed.

The following actions may be taken:

• Install the duplex option.

• Press until Busy/Waiting displays. Select one of the following:

-Cancel Job

- Reset Printer

- Reset Active Bin

If the message cannot be cleare d, go to “Duplex opt ion service check” on

page 2-82.

Diagnostic information 2-35

IBM Infoprint 1532, 1552, and 1572

User attendance messages (continued)

Error code

Sub code

Primary message Description/action

Install Env Feed or Cancel Job

Install Tray x or Cancel Job

This message is displayed when the envelope feeder has been hot unplugged. The printer requires the reinstallation of the feeder to print a page which has been formatted by the interpreter before the feeder was removed.

The following actions may be taken:

• Install the envelope feeder.

• Press until Busy/Waiting displays. Select one of the following:

-Cancel Job

- Reset Printer

- Reset Active Bin

If the message cannot be cleared, go to “Envelope feeder service check”

on page 2-84.

Tray x=Tray 2, Tray 3, Tray 4, Tray 5. This message is displayed when a paper handling option has been hot

unplugged. The prin ter requires the reinstal lation of t he option t o print a pa ge which has been formatted by the interpreter before the option was removed.

The following actions may be taken:

• Install the option.

• Press until Busy/Waiting displays. Select one of the following:

-Cancel Job

- Reset Printer

- Reset Active Bin

If the message cannot be cleared, go to “Input tray(s) service check” on

page 2-102.

Load Staples This message displays when the Staples Empty Alarm is activated and one

Priming Failed Retry. Go/Stop?

of the following occurs:

• There are no staples in the stapler.

• The ma ximum number of staples have been fired after the engine has reported that the staple cartridge is low.

• The printer does not detect the staple cartridge is present.

The following actions may be taken:

• Install a new staple cartridge to clear this message and select Start or Continue to resume printing the staple job.

• Cho ose to ignore the Load Stap les message for thi s print job by pressin g

. The printer starts o r resumes printin g, but d oes n ot stap le the r est of

the job.

• Press until Busy/Waiting displays. The following actions may be available:

-Cancel Job

- Reset Printer

- Reset Active Bin

This message displays w hen an error has occ urred during th e staple prim ing operation. This message not only notifies the user that a specific error interfered with the priming, but allows the user to request the process begin again.

The following actions are available:

• Press to restart the priming operation.

• Press or to cancel the priming operation.

2-36 Service Manual

IBM Infoprint 1532, 1552, and 1572

User attendance messages (continued)

Error code

Sub code

Primary message Description/action

Reattach Bins x–y

Reattach Envelope Feeder

Bins x–y=Bins 1 to 5, Bins 2 to 6, or Bins 6 to 10 This messages disp lays for the following conditions:

• The sp ecified output bins may have been removed from the printer, possibly to clear a paper jam or to remove the option.

• The option(s) may be attached to the printer but a communications problem may prevent the printer from detecting the option. For example, there may be a poor connection or a hardware failure.

The following actions may be taken:

• If the option was temporarily removed or not connected properly, reattach or reconnect it.

• Pre ss to execute a configuration change which notifies the pri nter the option has b een hot unplu gged (removed w ith the power on).

Note: This action is not available if the printer is in Diag nos tic s Mo de or running diagnostics.

• If the device is experiencing a hardware problem, turn the printer off and on. If the message continues to be displayed, go to “Input tray(s)

service check” on page 2-102.

This messages disp lays for the following conditions:

• The feeder may have been removed from the printer, possibly to clear a paper jam or to remove the option.

• The fe eder may be attached to the prin ter but a commu nication s problem may prevent the printer from detecting the option. For example, there may be a poor connection or a hardware failure.

The following actions may be taken:

• If the option was temporarily removed or not connected properly, reattach or reconnect it.

• Pre ss to execute a configuration change which notifies the pri nter the option has b een hot unplu gged (removed w ith the power on).

Note: This action is not available if the printer is in Diag nos tic s Mo de or running diagnostics.

• If the device is experiencing a hardware problem, turn the printer off and on. If the message continues to be displayed, go to “Envelope feeder

service check” on page 2-84.

Reattach Output Bin x

Bin x=Bin 1, Bin 2, or Bin 3 This messages disp lays for the following conditions:

• The specified output bin may have been removed from the printer, possibly to clear a paper jam or to remove the option.

The following actions may be taken:

• If the option was temporarily removed or not connected properly, reattach or reconnect it.

• Pre ss to execute a configuration change which notifies the pri nter the option has b een hot unplu gged (removed w ith the power on).

Note: This action is not available if the printer is in Diag nos tic s Mo de or running diagnostics.

• If the device is experiencing a hardware problem, turn the printer off and on. If the message continues to be displayed, go to“Output expander

service check” on page 2-110.

Diagnostic information 2-37

IBM Infoprint 1532, 1552, and 1572

User attendance messages (continued)

Error code

31 .xx Defective Print Cartridge Error code 31 displays when the top front cover is closed and a defective

32 .xx Unsupported Print

34 .xx Short Paper The printer determines the paper length is too short to print the formatted

36 .xx Resolution Reduced The resolution of the page has been reduced from 600 dpi to 300 dpi to

Sub code

Primary message Description/action

print cartridge is detected. It may take the printer 10-20 seconds to determine if the print cartridge is defective. Depending on the setting of the Machine Class ID the printe r may be allow ed t o prin t page s du ring t his 1 0-20 second interval. If pages are allowed to print, they are not reprinted once a good print cartridge is inserted.

Note: This error indicates the printer was able to read the cartridge ID, but the ID did not pass the verification test. To pass the verification test, the ID read from the print cartridge must match the ID from the last “good” print cartridge or the same I D must b e read from the print c artridg e twice. The la st “good” print cartridge ID is stored in NVRAM.

Cartridge

Error 32 displays when the top cover is closed and an unsupported print cartridge is detected. It may take the printer 10-20 seconds to determine if the print cartridge is supported. Depending on the setting of the Machine Class ID the printer may be allowed to print pages during this 10-20 second interval. If pages are allowed to print, then they are not reprinted once a good print cartridge is inserted. If this does not fix the problem, go to

“Signature button assembly service check” on page 2-122.

data. This occurs when the printer does not know the actual paper size loaded in the tray. For auto-size sensing trays, this error occurs if the paper stop is in the incorrect position. Make sure the Paper Size setting is correct for the size paper that is being used.

prevent a Memory Full error. This message can only occur if the Resolution Reduction setting is turned on.

Note: 1200 dpi pages are not resolution reduced. If a 1200 dpi job runs out of memory, a Memory Full error displays.

37 .xx Insufficient Collation

Area

This message d isplays w hen the pri nter mem ory is insuf fic ient to p erform t he Flash Memory Defragment operation.

Note: This message is posted prior to the actual start of the defragment operation. The printer c ode determine s if enough printer mem ory is availab le to complete the defragment operation. The user should not be concerned with losing resources stored in the flash option.

The following actions may be taken:

• Press to clear the message. To perform the defragment operation:

- Delete fonts, macros, and other data in RAM.

- Install additional printer memory.

• Press until Busy/Waiting appears. The following actions are available:

-Cancel Job

- Reset Printer

- Reset Active Bin

2-38 Service Manual

IBM Infoprint 1532, 1552, and 1572

User attendance messages (continued)

Error code

37 .xx Insufficient Memory This message displays when the printer memory used to restore the Print

38 .xx Memory Full This message displays when the printer is processing an incoming job and

Sub code

Primary message Description/action

and Hold jobs from the disk and found that some or all of the jobs could not be restored. The printer ran out of memory while attempting to restore the jobs.

• Press to clear the message. Some of the Print and Hold jobs on the disk will not be restored. They remain on the disk, but cannot be accessed.

• Press until Busy/Waiting appears. The following functions may be available:

-Cancel Job

- Reset Printer

- Reset Active Bin

there is insufficient memory available to continue processing the job. The following actions may be taken:

• Press to clear the message. Perform the defragment operation:

- Perform the defragment operation

- Delete fonts, macros, and other data in RAM

- Install additional memory

• Press to display Busy/Waiting. The following functions may be available:

-Cancel Job

- Reset Printer

- Reset Active Bin

39 .xx Complex Page This message displays when the page is too complex to print. The following

50 .xx PPDS Font Error This message displays when the PPDS interpreter has encountered a font

51 .xx Defective Flash This message displays when the printer detects a defective flash. This error

actions may be taken:

• Press to clear the message and continue the job. Some data loss may occur. Simplify the print job and reprint, if necessary.

• Press until Busy/Waiting appears. The following selections are possible:

-Cancel Job

- Reset Printer

- Reset Active Bin

error. Note: This error may only occur when the printer is formatting PPDS print

data. The following actions may be taken:

• Press to clear the message and continue processing the job.

• Press until Busy/Waiting appears. The following are available:

-Cancel Job

- Reset Printer

- Reset Active Bin

may occur at power on, or during flash format and write operations. Press

to clear the message. The flash is marked as bad and normal operation

continues. Flash operations are not allowed until the problem is resolved.

Diagnostic information 2-39

IBM Infoprint 1532, 1552, and 1572

User attendance messages (continued)

Error code

52 .xx Flash Full This message displays when there is not enough free space in the flash

53 .xx Unformatted Flash This message displays when the printer detects an unformatted flash at

54 .xx Standard Network

54 .xx Network x

55 .xx Unsupported option in

55 .xx Unsupported Flash in

56 .xx Standard Serial

56 .xx Serial Port x Disabled This error displays when data is sent to the p rinter acro ss an op tional para llel

Sub code

Primary message Description/action

memory to hold the resources that have been requested to be written to flash.

power on. Press to clear the message. The flash is marked as bad and normal operation continues. Flash operations are not allowed until the flash is formatted.

Software Error

Slot x

Disabled

This error displays when a network port is detected, but the printer cannot establish communications with it.

An unsupported option is installed in the specified solutions port. Power off the printer and remove the unsupported option in the specified slot.

An unsupported flash option is installed in the solutions port. Power off the printer and remove the u nsupported f lash option in the specified slot.

This error displays when da ta is sent t o the p rin ter acro ss the s tandard seria l port, but the port has been disabled.

port, but the port has been disabled. Once this message displays, reporting of further errors is suppressed until the menus are entered, or the printer is reset.

56 .xx Standard USB Port

Disabled

56 .xx Standard USB Port x

Disabled

Displayed when statu s is requeste d over the USB port , but the port ha s been disabled. Once the error has been displayed for the first time, reporting of further errors is suppressed until the menus are entered or the printer is reset.

The following actions may be taken:

• Press to clear the message. The printer discards any data received on the USB port.

• Press until Busy/Waiting appears. The following are available:

- Reset Printer

- Reset Active Bin

Displayed when s tatus is reque sted over the USB port i ndica ted, b ut the port has been disabled. Once the error has been displayed for the first time, reporting of further errors is suppressed until the menus are entered or the printer is reset.

The following actions may be taken:

• Press to clear the message. The printer discards any data received on the USB port.

• Press until Busy/Waiting appears. The following are available:

- Reset Printer

- Reset Active Bin

2-40 Service Manual

IBM Infoprint 1532, 1552, and 1572

User attendance messages (continued)

Error code

56 .xx Standard Parallel Port

56 .xx Parallel Port x Disabled This error is displayed when data is sent to the printer across the parallel

57 .xx Configuration Change The printer has attempted to restore the Print and Hold jobs from the disk

Sub code

Primary message Description/action

Disabled

This error is displayed when data is sent to the printer across the parallel port, but the parallel port has been disabled. Once this message is displayed, reporting of further errors is suppressed until the menus are entered, or the printer is reset. The following actions may be taken:

• Press to clear the message. The printer discards any data received on the parallel port.

• Press until Busy/Waiting appears. The following are available:

- Reset Printer

- Reset Active Bin

port, but the paralle l p ort i nd ica ted has been disabled. Once this message i s displayed, reporting of further errors is suppressed until the menus are entered, or the printer is reset. The following actions may be taken:

• Press to clear the message. The printer discards any data received on the parallel port.

• Press until Busy/Waiting appears. The following are available:

- Reset Printer

- Reset Active Bin

and found that some or all of the jobs could not be restored. The printer could not restore jobs from the disk because the configuration of the printer has changed. This message alternates with the secondary message, Held jobs may not be restored.

Some configuration changes that may cause this condition are:

• Code version change

• Pa per han dli ng opti on is removed

• Disk has been moved to a different model printer.

Press to clear the message. Some of the Print and Hold jobs stored on the disk will not be restored. They remain on the disk, but cannot be accessed.

58 .xx T oo Many Trays

Attached

58 .xx Too Many Disks

Installed

59 .xx Incompatible Output

Bin x

59 .xx Incompatible Envelope

Feeder

This error code displays when too many input trays are attached to the printer.

This error displays when too many disks are attached to the printer.

An incompatible output bin is installed. For Output Bin x, x=1, 2, or 3. Remove the incompatible output bin and press to clear the message.

Note: If the user installed the incompatible device to satisfy a Check Device Connections/reattach message, the user should reinstall an associated compatible option or hot unplug the option.

An incompatible envelope feeder is installed. Remove the incompatible feeder and press to clear the message.

Note: If the user installed the incompatible device to satisfy a Check Device Connections/reattach message, the user should reinstall an associated compatible option or hot unplug the option.

Diagnostic information 2-41

IBM Infoprint 1532, 1552, and 1572

User attendance messages (continued)

Error code

59 .xx I ncompatibl e Tray x An incompatible tray is installed. For Tray x, x= 2, 3, 4, or 5.

59 .xx Incompatible D uplex An incompatible duplex option is installed.

59 .xx Defective Disk This error code dis pla ys when th e pri nter detec ts a defective disk. This error

62 .xx Disk Full This error code displays when there is not enough free space on the disk to

63 .xx Unformatted Disk This error code displays when the printer detects an unformatted disk at

Sub code

Primary message Description/action

Remove the incompatibl e tray and press to clear the message. Note: If the user installed the incompatible device to satisfy a Check Device

Connections/reattach message, the user should reinstall an associated compatible option or hot unplug the option.

Remove the incompa tible duplex option and press to clear the message. Note: If the user installed the incompatible device to satisfy a Check Device

Connections/reattach message, the user should reinstall an associated compatible option or hot unplug the option.

may occur at power on or d uri ng dis k form at an d w ri te ope rations. While this message displays, press to clear the message. The disk is marked

defective and normal printer operations continue. Disk operations are not allowed with a defective disk. The Format Disk menu is not shown.

hold the resources that have been requested to be written to the disk. This message displays f or b oth res ou rce and PostScript Disk operators when the disk is full.

power on. Press to clear the message. The disk is marked as bad and normal operation continues. Disk operations are not allowed until the disk is formatted.

64 .xx Unsupported Disk

Format

80 .xx Scheduled Maintenance The operator panel displ ays this me ssag e at each 30 0K page co unt interv al.

81 .xx Engine Code CRC

Failure

.88 .xx Toner Low This message displays when toner low occurs and the toner low alarm is

1565 .xx Emul Error

Load Emul Option

The printer detects an unsupported disk format at POR. Press to clear the message. The disk is marked as bad and normal

operation continues. Further disk operations are not allowed until the disk is formatted.

It is necessary to re pla ce the fus er a ss em bly, t r ans fer roll er, cha r ge rol l, a nd pick rolls at this in terval to maintain the print quality and reliability of the printer. The parts are available as a maintenance kit. For more information, go to “Scheduled maintenance” on page 6-1.

This error displays when the microcode to be programmed in the engine flash code module has failed a CRC check. Press to clear the message.

The microcode data is discarded and must be re-transmitted from the host computer.

activated. Press to clear this message. This message appears when the IPDS emulation version contained in the

SIMM does not function with the printer code. This messa ge auto ma tic al ly clears in 30 seconds, and the IPDS emulation is disabled. No other printer functions are affected. The correct IPDS emulation must be downloaded.

2-42 Service Manual

IBM Infoprint 1532, 1552, and 1572

User line 2 link messages

If the printer is locked on a particular link, the link indication displays. If the printer is ready to process any link, no messages display. Link messages are listed in the following table.

User message Explanation

Parallel Standard Parallel Port, if available. Serial Standard Serial Port, if available. Serial x Serial Port is attached to PCI connector x, where x=1, 2, or 3. Network x Network card x is attached to PCI connector x, where x=1, 2, or 3. LocalTalk x LocalTalk Card x is attached to PCI connector x, where x=1, 2, or 3. Infrared Standard Infrared port, if available. Infrared x Infrared Port x is attached to PCI connector x, x=1, 2, or 3.

Check device connection messages

The messages in the following table display when the printer loses communications with one of the following devices.

User status message Explanation

Check Env Feeder Connection

Check Tray x Connection

Check Duplex Connection

The messages in the fo llowing table can occur in two wa ys. The sp ecified de vice cou ld have be en remove d from the printer, for instance to clear a paper jam. Otherwise, the device can still be attached to the printer, but is experiencing a communications problem, not fully connected, or having a hardware failure.

If the device is tempor aril y re mo ved or not conn ec ted prope rly , then the user is advised to reattach it. When the option is recognized, the printer automatically clears the error and continues. If the option is experiencing a hardware problem, turn the printer off and back on. If the error occurs again, the user is advised to turn the printer off, remove the option, and call for service.

User status message Explanation

Turn Printer OFF to Enable Option

Insert Duplex Front Cover

Close Duplex Rear Door The duplex rear door is open.

Check envelope feeder connection.

Check tray x, where x=1, 2, 3, 4, or 5.

Check duplex option connection.

A printer option, Input Tray , or Envelope Feeder has been attached while the printer is powered on. To use the option, the printer must first be powered off and back on again. Data loss results if print jobs are active when the printer is power cycled. If a print job i s acti ve, th en remo ve the option and fin ish th e job. The prin ter automatically clears the message once the option is removed. Once the job is complete, turn off the printer and attach the option again.

The duplex front access cover is not installed.

Diagnostic information 2-43

IBM Infoprint 1532, 1552, and 1572

User attendance messages—paper jams and paper handling errors (2xx.xx)

When the printer jams, the app ropriat e jam message will be displ ayed on the pri nter operator panel. If you s elect Show Areas on the operator panel, you can view one or more images to help you clear the jam.

23<x> Paper Jam,

3 pages jammed Continue Show Areas

Show Areas

Show Duplex Show Rear Door Show Finisher

User attendance messages—paper jams and paper handling errors (2xx.xx)

Error code

200 .00 Paper jam around input

200 .01 Input sensor covered

Sub codes

Description Possible causes Action

sensor.

too long.

• Multi-sheet feed that is shingled.

• Tra y siz e sensing wrong size

• Paper jam leaving page over sensor

• Multi-sheet feed that is shingled.

• Tra y siz e sensing wrong size.

• Paper jam leaving page over sensor.

1. Open manual feed door.

• Fan media and stack flat in tray or multipurpose feeder.

• Check for anything in the paper path that m ight cause the paper to jam.

• If c lea ring a p ape r j am d oes not fix the problem, go to

“Input sensor service check” on page 2-102.

• Fan media and stack flat in tray or MPF.

• Check for anything in the paper path that m ight cause the paper to jam.

• If c lea ring a p ape r j am d oes not fix the problem, go to

“Input sensor service check” on page 2-102.

200 .02 Input sensor covered

too long.

200 .04 Input sensor covered

too quickly

200 .06 Imaged page not

expected page.

200 .07 Option tray never pick ed

a page.

2-44 Service Manual

• Multi-sheet feed that is shingled.

• Tra y siz e sensing wrong size.

• Paper jam leaving page over sensor.

• Paper pre-s taged in path.

• Wrong configuration ID causes engine to assume 500-sheet paper path on 250-sheet model .

• Bouncy input sensor.

Bouncy pass thru sensor. Perform a sensor test to check

• Fan media and stack flat in tray or MPF.

• Check for anything in the paper path that m ight cause the paper to jam.

• If c lea ring a p ape r j am d oes not fix the problem, go to

“Input sensor service check” on page 2-102.

• Che ck M PF and f rictio n p ad.

• Fan media and stack flat in tray or MPF.

• Use different media.

• Check config ID.

the sensor for the tray. See

“Sensor Test (input tray)” on page 3-13.

Go to “Input sensor service

check” on page 2-102.

IBM Infoprint 1532, 1552, and 1572

User attendance messages—paper jams and paper handling errors (2xx.xx)

Error code

200 .08 Input sensor covered

200 .09 Did not rec eive proper

200 .10 Printhead motor not

200 .11 Printhead motor fell out

200 .13 Input sensor covered

200 .16 Main drive motor error

Sub codes

Description Possible causes Action

too quickly

motor feedback to start laser servo.

locked when page crosses input sensor

of lock after page arriv es at input sensor

during warm-up sequence.

possibly due to mechanical load.

• Paper pre-s taged in path.

• Bouncy input sensor.

Motor connections Check the main drive motor

• Printhead lock signal not working.

• Printhead control not working.

• Paper pre-s taged in path.

• Lock signal went away.

Page still covering input sensor. Go to “Input sensor service

Main drive motor not working. Go to “Main drive service

• Che ck M PF and f rictio n p ad.

• Fan media and stack flat in tray or MPF.

• Use different media.

cable connections. If no problem is found with

motor connections, go to “Main

drive service check” on page 2-105.

Go to “Printhead service

check” on page 2-122.

Go to “Printhead service

check” on page 2-122.

check” on page 2-102.

check” on page 2-105.

200 .32 Detected cover swi tch

bounce.

201 .00 Page did not reach exit

sensor. Fuser page count between 0 and 99,999.

201 .01 Main drive motor

identification failed. Fuser page count between 0 and 99,999.

• Upper cover not fully closed.

• Cover switch not functioning correctly.

• Page jammed on fuser input guide.

• Page did not enter or exit fuser nip cleanly.

• Exit sensor not functioning cor rectly.

Main drive motor not working. Check motor connections to

Go to “Cover closed switch/

cable service check” on page 2-80.

• Check fuser entry guide for toner build up.

• Check fuser for wear or contamination. If problem is found, replace the fuser assembly. See “Fuser

assembly removal” on page 4-26.

• The fuser exit sensor may not be functioning properly. Go to “Fuser exit sensor

service check” on page 2-92.

motor and system board. If no problem is found, go to “Main

drive service check” on page 2-105.

Diagnostic information 2-45

IBM Infoprint 1532, 1552, and 1572

User attendance messages—paper jams and paper handling errors (2xx.xx)

Error code

201 .02 Page did not reach exit

201 .04 Expected wide page not

Sub codes

Description Possible causes Action

sensor. Fuser page count between 0 and 99,999.

detected by narrow media sensor, possible accordion jam. Fuser page count between 0 and 99,999.

• Page jammed on fuser input guide.

• Page did not enter or exit fuser nip cleanly.

• Exit sensor not functioning correctly.

• Page did not enter or exit fuser nip cleanly.

• Nar row me dia se ns or no t fun cti oni ng correctly.

• Actual page is narrow when wide page was expected.

• Check fuser entry guide for toner build up.

• Check the fuser for wear or contamination. If a problem is found, replace the fuser assembly. See “Fuser

assembly removal” on page 4-26.

• If no problem with wear or contamination is found, go to “Fuser exit sensor

service check” on page 2-92

• If label me dia , ensu re front edge meets 1/16 inch requirement.

• Check the fuser for wear or contamination. If found, replace the fuser assembly. See “Fuser assembly

removal” on page 4-26.

• If me dia is narrow, then tu rn off first sheet detection (engine settings 3 = 16). In Diagnostics mo de, select

PRINTER SETUP and Engine Setting 3.

• The fuser narrow media sensor may not be operating properly. Go t o

“Fuser narrow media sensor service check” on page 2-93.

201 .10 Page did not reach exit

sensor. Fuser page count between 100,000 and 199,999.

201 .11 Main drive motor

identification failed. Fuser page count

between 100,000 and 199,999.

2-46 Service Manual

• Page jammed on fuser input guide.

• Page did not enter or exit fuser nip cleanly.

• Exit sensor not functioning correctly.

Main drive motor not working. • Check motor to system

• Check fuser entry guide for toner build up.

• Check fuser for wear or contamination. If a problem is found, replace the fuser assembly. See “Fuser

assembly removal” on page 4-26.

• The fuser exit sensor may not be functioning properly. Go to “Fuser exit sensor

service check” on page 2-92.

board connections.

• Rep lac e the ma in driv e motor. “Main drive

assembly removal” on page 4-57.

IBM Infoprint 1532, 1552, and 1572

User attendance messages—paper jams and paper handling errors (2xx.xx)

Error code

201 .12 Page did not reach exit

201 .14 Expected wide page not

Sub codes

Description Possible causes Action

sensor. Fuser page count between 100,000 and 199,999.

detected by narrow media sensor, possible accordion jam. Fuser page count between 100,000 and 199,999.

• Page jammed on fuser input guide.

• Page did not enter or exit fuser nip cleanly.

• Exit sensor not functioning cor rectly.

• Page did not enter or exit fuser nip cleanly.

• Narr ow me dia se ns or no t fun cti oni ng correctly.

• Actual page is narrow when wide page was expected.

• Check fuser entry guide for toner build up.

• Check fuser for wear or contamination. if a problem is found, replace the fuser assembly. See “Fuser

assembly removal” on page 4-26.

• The fuser exit sensor may not be functioning correctly. Go to “Fuser exit sensor

service check” on page 2-92.

• If label me dia , ensu re front edge meets 1/8 inch requirement.

• Check fuser for wear or contamination. If a problem is found, replace the fuser assembly. See “Fuser

assembly removal” on page 4-26.

• If me dia is narrow, then tu rn off first sheet detection (engine settings 3 = 16). In Diagnostics mo de, select

PRINTER SETUP and Engine Setting 3.

• The fuser narrow media sensor may not be operating properly. Go to

“Fuser narrow media sensor service check” on page 2-93.

201 .20 Page did not reach exit

sensor. Fuser page count between 200,000 and 299,999.

201 .21 Main drive motor

identification failed. Fuser page count between 200,000 and 299,999.

• Page jammed on fuser input guide.

• Page did not enter or exit fuser nip cleanly.

• Exit sensor not functioning cor rectly.

Main drive motor not working. Check motor connections to

• Check fuser entry guide for toner build up.

• Check fuser for wear or contamination. If a problem is found, replace the fuser assembly. See “Fuser

assembly removal” on page 4-26.

• The fuser exit sensor may not be functioning properly. Go to “Fuser exit sensor

service check” on page 2-92.

motor and system board. If no problem is found, go to “Main

drive service check” on page 2-105.

Diagnostic information 2-47

IBM Infoprint 1532, 1552, and 1572

User attendance messages—paper jams and paper handling errors (2xx.xx)

Error code

201 .22 Page did not reach exit

201 .24 Expected wide page not

Sub codes

Description Possible causes Action

sensor. Fuser page count between 200,000 and 299,999.

detected by narrow media sensor, possible accordion jam. Fuser page count between 200,000 and 299,999

• Page jammed on fuser input guide.

• Page did not enter or exit fuser nip cleanly.

• Exit sensor not functioning correctly.

• Page did not enter or exit fuser nip cleanly.

• Nar row me dia se ns or no t fun cti oni ng correctly.

• Actual page is narrow when wide page was expected.

• Check fuser entry guide for toner build up.

• Check fuser for wear or contamination. If a problem is found, replace the fuser assembly. See “Fuser

assembly removal” on page 4-26.

• The fuser exit sensor may not be functioning properly. Go to “Fuser exit sensor

service check” on page 2-92.

• If label me dia , ensu re front edge meets 1/8 inch requirement.

• Check fuser for wear or contamination. If problem is found, replace the fuser assembly. See “Fuser

assembly removal” on page 4-26.

• If me dia is narrow, then tu rn off first sheet detection (engine settings 3 = 16). In Diagnostics mo de, select

PRINTER SETUP and Engine Setting 3.

• The fuser narrow media sensor may not be functioning properly. Go to

“Fuser narrow media sensor service check” on page 2-93.

201 .30 Page did not reach exit

sensor. Fuser page count between 300,000 and 399,999

201 .31 Main drive motor

identification failed. Fuser page count between 300,000 and 399,999.

2-48 Service Manual

• Page jammed on fuser input guide.

• Page did not enter or exit fuser nip cleanly.

• Exit sensor not functioning correctly.

Main drive motor not working. Check the motor connections to

• Check the fuser entry guide for toner build up.

• Check fuser for wear or contamination. If a problem is found, replace the fuser assembly. See “Fuser

assembly removal” on page 4-26.

• The fuser exit sensor may not be functioning properly. Go to “Fuser exit sensor

service check” on page 2-92.

motor and system board. If no problem is found, go to “Main

drive service check” on page 2-105.

IBM Infoprint 1532, 1552, and 1572

User attendance messages—paper jams and paper handling errors (2xx.xx)

Error code

201 .32 Page did not reach exit

201 .34 Expected wide page not

Sub codes

Description Possible causes Action

sensor. Fuser page count between 300,000 and 399,999.

detected by narrow media sensor, possible accordion jam. Fuser page count between 300,000 and 399,999.

• Page jammed on fuser input guide.

• Page did not enter or exit fuser nip cleanly.

• Exit sensor not functioning cor rectly.

• Page did not enter or exit fuser nip cleanly.

• Narr ow me dia se ns or no t fun cti oni ng correctly.

• Actual page is narrow when wide page was expected.

• Check the fuser entry guide for toner build up.

• Check the fuser for wear or contamination. If a problem is found, replace the fuser assembly. See “Fuser

assembly removal” on page 4-26.

• The fuser exit sensor may not be functioning properly. Go to “Fuser exit sensor

service check” on page 2-92.

• If label me dia , ensu re front edge meets 1/8 inch requirement.

• Check the fuser for wear or contamination. If a problem is found, replace the fuser assembly. See“Fuser

assembly removal” on page 4-26.

• If me dia is narrow, then tu rn off first sheet detection (engine settings 3 = 16). In Diagnostics mo de, select

PRINTER SETUP and Engine Setting 3.

• The fuser narrow media sensor may not be functioning properly. Go to

“Fuser narrow media sensor service check” on page 2-93.

201 .40 Page did not reach exit

sensor. Fuser page count between 400,000 and 499,999.

201 .41 Main drive motor

identification failed. Fuser page count between 400,000 and 499,999.

• Page jammed on fuser input guide.

• Page did not enter or exit fuser nip cleanly.

• Exit sensor not functioning cor rectly.

Main drive motor not working. Check the motor connections to

• Check fuser entry guide for toner build up.

• Check the fuser for wear or contamination. If a problem is found, replace the fuser assembly. See “Fuser

assembly removal” on page 4-26.

• The fuser exit sensor may not be functioning properly. Go to “Fuser exit sensor

service check” on page 2-92.

motor and system board. If no problem is found, go to “Main

drive service check” on page 2-105.

Diagnostic information 2-49

IBM Infoprint 1532, 1552, and 1572

User attendance messages—paper jams and paper handling errors (2xx.xx)

Error code

201 .42 Page did not reach exit

201 .44 Expected wide page not

Sub codes

Description Possible causes Action

sensor. Fuser page count between 400,000 and 499,999.

detected by narrow media sensor, possible accordion jam. Fuser page count between 400,000 and 499,999.

• Page jammed on fuser input guide.

• Page did not enter or exit fuser nip cleanly.

• Exit sensor not functioning correctly.

• Page did not enter or exit fuser nip cleanly.

• Nar row me dia se ns or no t fun cti oni ng correctly.

• Actual page is narrow when wide page was expected.

• Check the fuser entry guide for toner build up.

• Check the fuser for wear or contamination. If a problem is found, replace the fuser assembly. See “Fuser

assembly removal” on page 4-26.

• The fuser exit sensor may not be functioning properly. Go to “Fuser exit sensor

service check” on page 2-92.

• If label me dia , ensu re front edge meets 1/8 inch requirement.

• Check the fuser for wear or contamination. If a problem is found, replace the fuser assembly. See “Fuser

assembly removal” on page 4-26.

• If me dia is narrow, then tu rn off first sheet detection (engine settings 3 = 16). In Diagnostics mo de, select

PRINTER SETUP and Engine Setting 3.

• The fuser narrow media sensor may not be functioning properly. Go to

“Fuser narrow media sensor service check” on page 2-93.

201 .50 Page did not reach exit

sensor. Fuser page count stopped at 500,000 to preserve data.

201 .51 Main drive motor

identification failed. Fuser page count stopped at 500,000 to preserve data.

2-50 Service Manual

• Page jammed on fuser input guide.

• Page did not enter or exit fuser nip cleanly.

• Exit sensor not functioning correctly.

Main drive motor not working. Check the connections to the

• Check the fuser entry guide for toner build up.

• Check the fuser for wear or contamination. If a problem is found, replace the fuser assembly. See “Fuser

assembly removal” on page 4-26.

• The fuser exit sensor may not be functioning properly. Go to “Fuser exit sensor

service check” on page 2-92.

motor and system board. If not problem is found, go to “Main

drive service check” on page 2-105.

IBM Infoprint 1532, 1552, and 1572

User attendance messages—paper jams and paper handling errors (2xx.xx)

Error code

201 .52 Page did not reach exit

201 .54 Expected wide page not

Sub codes

Description Possible causes Action

sensor. Fuser page count stopped at 500,000 to preserve data.

detected by narrow media sensor, possible accordion jam. Fuser page count stopped at 500,000 to preserve data.

• Page jammed on fuser input guide.

• Page did not enter or exit fuser nip cleanly.

• Exit sensor is not functioning correctly.

• Page did not enter or exit fuser nip cleanly.

• Narr ow me dia se ns or no t fun cti oni ng correctly.

• Actual page is narrow when wide page was expected.

• Check the fuser entry guide for toner build up.

• Check the fuser for wear or contamination. If a problem is found, replace the fuser assembly. See “Fuser

assembly removal” on page 4-26.

• The fuser exit sensor may not be functioning properly. Go to “Fuser exit sensor

service check” on page 2-92.

• If label me dia , ensu re front edge meets 1/8 inch requirement.

• Check the fuser for wear or contamination. If a problem is found, replace the fuser assembly. See “Fuser

assembly removal” on page 4-26.

• If me dia is narrow, then tu rn off first sheet detection (engine settings 3 = 16). In Diagnostics mo de, select

PRINTER SETUP and Engine Setting 3.

• The fuser narrow media sensor may not be functioning properly. Go to

“Fuser narrow media sensor service check” on page 2-93.

201 .90 Page did not reach exit

sensor. Fuser page count is not available.

201 .91 Main drive motor

identification failed. Fuser page count is not available.

• Page jammed on fuser input guide.

• Page did not enter or exit fuser nip cleanly.

• Exit sensor not functioning cor rectly.

Main drive motor not working. Check the connections to the

• Check the fuser entry guide for toner build up.

• Check the fuser for wear or contamination. If a problem is found, replace the fuser assembly. See “Fuser

assembly removal” on page 4-26.

• The fuser exit sensor may not be functioning properly. Go to “Fuser exit sensor

service check” on page 2-92.

motor and system board. If not problem is found, go to “Main

drive service check” on page 2-105.

Diagnostic information 2-51

IBM Infoprint 1532, 1552, and 1572

User attendance messages—paper jams and paper handling errors (2xx.xx)

Error code

201 .92 Page did not reach exit

201 .94 Expected wide page not

Sub codes

Description Possible causes Action

sensor. Fuser page count is not available.

detected by narrow media sensor, possible accordion jam. Fuser page count is not available.

• Page jammed on fuser input guide.

• Page did not enter or exit fuser nip cleanly.

• Exit sensor not functioning correctly.

• Page did not enter or exit fuser nip cleanly.

• Nar row me dia se ns or no t fun cti oni ng correctly.

• Actual page is narrow when wide page was expected.

• Check the fuser entry guide for toner build up.

• Check the fuser for wear or contamination. If a problem is found, replace the fuser assembly. See “Fuser

assembly removal” on page 4-26.

• The fuser exit sensor may not be functioning properly. Go to “Fuser exit sensor

service check” on page 2-92.

• If label me dia , ensu re front edge meets 1/8 inch requirement.

• Check the fuser for wear or contamination. If a problem is found, replace the fuser assembly. See “Fuser

assembly removal” on page 4-26.

• If me dia is narrow, then tu rn off first sheet detection (engine settings 3 = 16). In Diagnostics mo de, select

PRINTER SETUP and Engine Setting 3.

• The fuser narrow media sensor may not be functioning properly. Go to

“Fuser narrow media sensor service check” on page 2-93.

2-52 Service Manual

IBM Infoprint 1532, 1552, and 1572

User attendance messages—paper jams and paper handling errors (2xx.xx)

Error code

202 .00 Paper jam at f user exit

Sub codes

Description Possible causes Action

or redrive area. Fuser page count between 0 and 99,999.

Page may be jammed in fuser exit or redrive area.

• Make sure the redrive door is complete closed.

• Check the fuser for any signs of wear or contamination. If any are found, replace the fuser assembly. See “Fuser

assembly removal” on page 4-26.

• Turn media over to reduce +W curl.

• Check upper redrive diverter and diverter spring for any signs of damage, a loose spring, or binding parts. Repair the redrive as necessary.

• Check any installed output option(s) that may be installed for correct installation and alignment.

• The fuser exit sensor may not be functioning properly. Go to “Fuser exit sensor

service check” on page 2-92.

202 .01 Page did not cleanl y exit

fuser or redrive area. Fuser page count between 0 and 99,999.

Page may be jammed in fuser exit or redrive area.

• Make sure the redrive door is complete closed.

• Check the fuser for any signs of wear or contamination. If any are found, replace the fuser assembly. See “Fuser

assembly removal” on page 4-26.

• Turn media over to reduce +W curl.

• Check upper redrive diverter and diverter spring for any signs of damage, a loose spring, or binding parts. Repair the redrive as necessary.

• Check any installed output options(s) that may be installed for correct installation and alignment.

• The fuser exit sensor may not be functioning properly. Go to “Fuser exit sensor

service check” on page 2-92.

Diagnostic information 2-53

IBM Infoprint 1532, 1552, and 1572

User attendance messages—paper jams and paper handling errors (2xx.xx)

Error code

202 .02 Exit sens or covered too

Sub codes

Description Possible causes Action

long. Fuser page count between 0 and 99,999.

Page may be jammed in fuser exit or redrive area.

• Make sure the redrive door is complete closed.

• Check the fuser for any signs of wear or contamination. If any are found, replace the fuser assembly. See “Fuser

assembly removal” on page 4-26.

• Turn media over to reduce +W curl.

• Check upper redrive diverter and diverter spring for any signs of damage, a loose spring, or binding parts. Repair the redrive as necessary.

• Check any installed output options(s) that may be installed for correct installation and alignment.

• The fuser exit sensor may not be functioning properly. Go to “Fuser exit sensor

service check” on page 2-92.

202 .03 Page is covering narrow

media sensor during warm up. Fuser page count between 0 and 99,999.

202 .04 Exit sensor bounced.

Fuser page count between 0 and 99,999 .

202 .06 Page is covering exit

sensor during warm up. Fuser page count between 0 and 99,999.

If page is not visible from front or rear of machine, partial piece of page may be torn off in fuser covering narrow media sensor. Narrow media sensor or flag may be dislodged/damaged.

Exit sensor assembly. Go to “Fuser exit sensor

Something is keepi ng the exit sen sor in a covered position. A page may not have been cleared from a prior jam.

Check the fuser for any signs of a piece of media stuck in the fuser.

service check” on page 2-92.

Check the fuser and area around the fuser assembly for any signs of debris or pieces of paper or media.

2-54 Service Manual

IBM Infoprint 1532, 1552, and 1572

User attendance messages—paper jams and paper handling errors (2xx.xx)

Error code

202 .10 Paper jam around fuser

Sub codes

Description Possible causes Action

or redrive area. Fuser page count between 100,000 and 199,999.

Page may be jammed in fuser exit or redrive area.

• Make sure the redrive door is complete closed.

• Check the fuser for any signs of wear or contamination. If any are found, replace the fuser assembly. See “Fuser

assembly removal” on page 4-26.

• Turn media over to reduce +W curl.

• Check upper redrive diverter and diverter spring for any signs of damage, a loose spring, or binding parts. Repair the redrive as necessary.

• Check any installed output options(s) that may be installed for correct installation and alignment.

• The fuser exit sensor may not be functioning properly. Go to “Fuser exit sensor

service check” on page 2-92.

202 .11 Page did not cleanl y exit

fuser or redrive area. Fuser page count between 100,000 and 199,999.

Page may be jammed in fuser exit or redrive area.

• Make sure the redrive door is complete closed.

• Check the fuser for any signs of wear or contamination. If any are found, replace the fuser assembly. See “Fuser

assembly removal” on page 4-26.

• Turn media over to reduce +W curl.

• Check upper redrive diverter and diverter spring for any signs of damage, a loose spring, or binding parts. Repair the redrive as necessary.

• Check any installed output options(s) that may be installed for correct installation and alignment.

• The fuser exit sensor may not be functioning properly. Go to “Fuser exit sensor

service check” on page 2-92.

Diagnostic information 2-55

IBM Infoprint 1532, 1552, and 1572

User attendance messages—paper jams and paper handling errors (2xx.xx)

Error code

202 .12 Exit sens or covered too

Sub codes

Description Possible causes Action

long. Fuser page count between 100,000 and 199,999.

Page may be jammed in fuser exit or redrive area.

• Make sure the redrive door is complete closed.

• Check the fuser for any signs of wear or contamination. If any are found, replace the fuser assembly. See “Fuser

assembly removal” on page 4-26.

• Turn media over to reduce +W curl.

• Check upper redrive diverter and diverter spring for any signs of damage, a loose spring, or binding parts. Repair the redrive as necessary.

• Check any installed output options(s) that may be installed for correct installation and alignment.

• The fuser exit sensor may not be functioning properly. Go to “Fuser exit sensor

service check” on page 2-92.

202 .13 Page is covering narrow

media sensor during warm up. Fuser page count between 100,000 and 199,999.

202 .14 Exit sensor bounced.

Fuser page count between 100,000 and 199,999.

202 .16 Page is covering exit

sensor during warm up. Fuser page count between 100,000 and 199,999.

• If page is not vis ible from fr ont or rear of the machine, partial piece may be torn off in the fuser covering the narrow media sensor.

• The narrow media sensor or flag may be dislodged or damaged.

Exit sensor assembly. Go to “Fuser exit sensor

Something is keepi ng the exit sen sor in a covered position. A page may not have been cleared from a prior jam.

Check the fuser and area around the fuser assembly for any signs of debris or pieces of paper or media.

service check” on page 2-92.

Check the fuser and area around the fuser assembly for any signs of debris or pieces of paper or media.

2-56 Service Manual

IBM Infoprint 1532, 1552, and 1572

User attendance messages—paper jams and paper handling errors (2xx.xx)

Error code

202 .20 Paper jam around fuser

Sub codes

Description Possible causes Action

exit or redrive area. Fuser page count between 200,000 and 299,999.

Paper may be jammed in fuser exit or redrive area.

• Make sure the redrive door is complete closed.

• Check the fuser for any signs of wear or contamination. If any are found, replace the fuser assembly. See “Fuser

assembly removal” on page 4-26.

• Turn media over to reduce +W curl.

• Check upper redrive diverter and diverter spring for any signs of damage, a loose spring, or binding parts. Repair the redrive as necessary.

• Check any installed output options(s) that may be installed for correct installation and alignment.

• The fuser exit sensor may not be functioning properly. Go to “Fuser exit sensor

service check” on page 2-92.

202 .21 Page did not cleanl y exit

fuser or redrive area. Fuser page count between 200,000 and 299,999.

Page may be jammed in fuser exit or redrive area.

• Make sure the redrive door is complete closed.

• Check the fuser for any signs of wear or contamination. If any are found, replace the fuser assembly. See “Fuser

assembly removal” on page 4-26.

• Turn media over to reduce +W curl.

• Check upper redrive diverter and diverter spring for any signs of damage, a loose spring, or binding parts. Repair the redrive as necessary.

• Check any installed output options(s) that may be installed for correct installation and alignment.

• The fuser exit sensor may not be functioning properly. Go to “Fuser exit sensor

service check” on page 2-92.

Diagnostic information 2-57

IBM Infoprint 1532, 1552, and 1572

User attendance messages—paper jams and paper handling errors (2xx.xx)

Error code

202 .22 Exit sens or covered too

Sub codes

Description Possible causes Action

long. Fuser page count between 200,000 and 299,999.

Page may be jammed in fuser exit or redrive area.

• Make sure the redrive door is complete closed.

• Check the fuser for any signs of wear or contamination. If any are found, replace the fuser assembly. See “Fuser

assembly removal” on page 4-26.

• Turn media over to reduce +W curl.

• Check upper redrive diverter and diverter spring for any signs of damage, a loose spring, or binding parts. Repair the redrive as necessary.

• Check any installed output options(s) that may be installed for correct installation and alignment.

• The fuser exit sensor may not be functioning properly. Go to “Fuser exit sensor

service check” on page 2-92.

202 .23 Page is covering narrow

media sensor during warm up. Fuser page count between 200,000 and 299,999.

202 .24 Exit sensor may have

bounced. Fuser page count between 200,000 and 299,999.

202 .26 Page is covering the exit

sensor during warm up. Fuser page count between 200,000 and 299,999.

• If page is not vis ible from fr ont or rear of the printer, a partial piece of page may be torn off in the fuser covering the narrow media sensor.

• The narrow media sensor or flag may be dislodged or damaged.

Exit sensor assembly Go to “Fuser exit sensor

Something is keeping the exit sensor covered. A page may not have been cleared from a prior jam.

Check the fuser and area around the fuser assembly for any signs of debris or pieces of paper or media.

service check” on page 2-92.

Check the fuser and area around the fuser assembly for any signs of debris or pieces of paper or media.

2-58 Service Manual

IBM Infoprint 1532, 1552, and 1572

User attendance messages—paper jams and paper handling errors (2xx.xx)

Error code

202 .30 Paper jam around the

Sub codes

Description Possible causes Action

fuser exit or redrive area. Fuser page count between 300,000 and 399,999.

Page may be jammed in fuser exit or redrive area.

• Make sure the redrive door is complete closed.

• Check the fuser for any signs of wear or contamination. If any are found, replace the fuser assembly. See “Fuser

assembly removal” on page 4-26.

• Turn media over to reduce +W curl.

• Check upper redrive diverter and diverter spring for any signs of damage, a loose spring, or binding parts. Repair the redrive as necessary.

• Check any installed output options(s) that may be installed for correct installation and alignment.

• The fuser exit sensor may not be functioning properly. Go to “Fuser exit sensor

service check” on page 2-92.

202 .31 Page did not cleanl y exit

fuser or redrive area. Fuser page count between 300,000 and 399,999.

Page may be jammed in fuser exit or redrive area.

• Make sure the redrive door is complete closed.

• Check the fuser for any signs of wear or contamination. If any are found, replace the fuser assembly. See “Fuser

assembly removal” on page 4-26.

• Turn media over to reduce +W curl.

• Check upper redrive diverter and diverter spring for any signs of damage, a loose spring, or binding parts. Repair the redrive as necessary.

• Check any installed output options(s) that may be installed for correct installation and alignment.

• The fuser exit sensor may not be functioning properly. Go to “Fuser exit sensor

service check” on page 2-92.

Diagnostic information 2-59

IBM Infoprint 1532, 1552, and 1572

User attendance messages—paper jams and paper handling errors (2xx.xx)

Error code

202 .32 Exit sens or covered too

Sub codes

Description Possible causes Action

long. Fuser page count between 300,000 and 399,999.

Page may be jammed in fuser exit or redrive area.

• Make sure the redrive door is complete closed.

• Check the fuser for any signs of wear or contamination. If any are found, replace the fuser assembly. See “Fuser

assembly removal” on page 4-26.

• Turn media over to reduce +W curl.

• Check upper redrive diverter and diverter spring for any signs of damage, a loose spring, or binding parts. Repair the redrive as necessary.

• Check any installed output options(s) that may be installed for correct installation and alignment.

• The fuser exit sensor may not be functioning properly. Go to “Fuser exit sensor

service check” on page 2-92.

202 .33 Page is cov ering the

narrow medi a sensor during warm up. Fuser page count between 300,000 and 399,999.

202 .34 Exit sensor may have

bounced. Fuser page count between 300,000 and 399,999.

202 .36 Page is covering the exit

sensor during warm up. Fuser page count between 300,000 and 399,999.

• If page is not vis ible from fr ont or rear of the printer, a partial piece of a page may be torn off in the fuser covering the narrow media sensor.

• The narrow media sensor or flag may be dislodged or damaged.

Exit sensor assembly. Go to “Fuser exit sensor

Something is keeping the exit sensor covered. A page may not have been cleared from a prior jam.

Check the fuser and area around the fuser assembly for any signs of debris or pieces of paper or media.

service check” on page 2-92.

Check the fuser and area around the fuser assembly for any signs of debris or pieces of paper or media.

2-60 Service Manual

IBM infoprint-1532, infoprint-1552, infoprint-1572 Service Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Table of contents

Laser notices

Laser notice

Laser

Avis relatif à l’utilisation de laser

Avvertenze sui prodotti laser

Avisos sobre el láser

Declaração sobre Laser

Laserinformatie

Lasermeddelelse

Huomautus laserlaitteesta

Laser-notis

Laser-melding

Avís sobre el Làser

Japanese Laser Notice

Korean Laser Notice

Safety information

Consignes de sécurité

Norme di sicurezza

Sicherheitshinweise

Pautas de Seguridad

Informações de Segurança

Informació de Seguretat

Preface

Definitions

1. General information

Maintenance approach

Options

Configured models

Specifications

Resolution

Data streams

Print speed and performance print speed

Performance

Time to first print

Memory configuration

Operating clearances

Dimensions

Power requirements

Electrical specifications

Environment

Acoustics

Media specifications

Paper and specialty media guidelines

Supported print media

Selecting print media

Paper

Paper characteristics

Weight

Unacceptable paper

Transparencies

Selecting transparencies

Envelopes

Labels

Card stock

Storing print media

Avoiding jams

Print area

Tools required

Acronyms

2. Diagnostic information

Start

Symptom tables

Service errors (9xx.xx’s)

User status and attendance messages

Additional information

Understanding the printer operator panel

Understanding the menus

Power-On Self Test (POST) sequence

Symptom tables

Base printer symptoms

High-capacity feeder (2 000-sheet) symptoms

Paper tray symptoms

Duplex option symptoms

Envelope feeder symptoms

Output expander