IBM infoprint-1332, infoprint-1352, infoprint-1372 Service Manual

Infoprint 1332/1352/1372

Edition: June 2003

The following paragraph does not apply to any country where such provisions are inconsistent with local law:

LEXMARK INTERNATIONAL, INC. PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions; therefore, this statement may not apply to you.

This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in later editions. Improvements or changes in the products or the programs described may be made at any time.

Comments may be addressed to Lexmark International, Inc., Department D22A/032-2, 740 West New Circle Road, Lexington, Kentucky 40550, U.S.A or e-mail at ServiceInfoAndTraining@Lexmark.com. Lexmark may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. You can purchase additional copies of publications related to this product by calling 1-800-553-9727. In other countries, contact your point of purchase.

Lexmark, Lexmark with diamond design, MarkNet, MarkVision, and Prebate are trademarks of Lexmark Int ernational , Inc ., registered in the United States and/or other countries.

ImageQuick, Optra Forms, PrintCryption, and StapleSmart are trademarks of Lexmark International, Inc. LEXFAX is a service mark of Lexmark International, Inc. Other trademarks are the property of their respective owners.

2003 Lexmark International, Inc.

UNITED STATES GOVERNMENT RIGHTS

This software and any accompanying documentation provided under this agreement are commercial computer software and documentation developed exclusively at private expense.

P/N 12G9328

Infoprint 1332/1352/1372

Laser notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix

Safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xv

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xviii

Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xviii

General information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Maintenance approach . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Print speed and performance print speed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Time to first print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

Memory configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

Printer specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

Operating clearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-6

Power and electrical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6

Electrical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6

Acoustics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7

Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7

Media specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8

Print area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12

Media guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-12

Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12

Envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13

Transparencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13

Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13

Tools required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-14

Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15

Diagnostic information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Messages and error codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Service error codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-2

Sub error codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

Sub error codes for 9xx and 2xx error codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

Base printer sub error codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6

Base printer (fuser) sub error codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11

Duplex option sub error codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12

Envelope feeder sub error codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13

User status displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-14

User status messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17

User attendance messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-19

User line 2 link messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-32

Check device connection messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-33

iii Service Manual

Infoprint 1332/1352/1372

Power-On Self Test (POST) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-34

Symptom tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-35

Base printer symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-35

High-capacity feeder (2000-sheet) symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-35

Paper tray symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-36

Duplex option symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-36

Envelope feeder symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-36

Output expander . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-36

StapleSmart finisher . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-37

Service Checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-38

5-Bin mailbox service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-38

900 Error Code service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-41

950 Error Code service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-42

Charge roll service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-43

Cover closed switch/cable service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-44

Dead machine service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-45

Duplex option service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-47

Envelope feeder service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-49

Fuser service checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-52

Cold fuser service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-52

Hot fuser service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-54

Fuser solenoid service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-55

High-capacity feeder input tray service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-56

High-capacity output stacker service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-62

Input sensor service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-64

Input tray(s) service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-64

Internal tray card/paper size sensing service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-66

Main drive service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-68

Main fan service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-69

Operator panel service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-70

Operator panel buttons service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-70

Operator panel display service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-70

Options service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-71

Flash Memory Option(s) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-71

DRAM Memory Option(s) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-71

Hard Disk Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-71

Output bin sensor standard tray service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-72

Output expander service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-72

Paper feed service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-76

Parallel port service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-77

Printhead service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-78

Print quality service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-78

Smart contact assembly service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-85

StapleSmart finisher service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-86

Toner sensor service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-93

Transfer roll service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-94

Table of contents iv

Infoprint 1332/1352/1372

Diagnostic aids. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Diagnostics mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Entering Diagnostic Mode: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Available tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Exiting Diagnostics Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Device tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Quick Disk Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Disk Test/Clean . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Flash Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

Disabling Download Emulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

Duplex tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4

Duplex Quick Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4

Duplex Sensor Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-4

Duplex Motor Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5

Duplex Feed 1 Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-5

Duplex Feed 2 Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-6

Error log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6

Viewing the error log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6

Printing the error log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7

Clearing the error log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8

Hardware tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8

LCD Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8

Button Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8

SDRAM Memory Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9

ROM Memory Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9

Parallel Wrap Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9

Input tray tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10

Input Tray Feed Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10

Input Tray Sensor Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10

Output Bin Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11

Output Bin Test—Standard Bin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11

Output Bin Feed Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11

Feed to All Bins Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-12

Output Bin Sensor Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12

Finisher Tests for StapleSmart Finisher . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14

Finisher Feed Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14

Finisher Sensor Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14

Staple Sensor Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15

Cover and Door Sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15

Pass and Media Sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15

Bin Level Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15

Base Sensor Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16

Print registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16

Printer setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17

Setting the page count . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17

Viewing the permanent page count . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17

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Maintenance page count . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17

Setting configuration ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18

Restore EP Factory Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18

Print tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19

Print quality test pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20

Printing menu settings page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20

Theory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-21

Autocompensator operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-21

Autoconnect system, paper tray options, envelope feeder—electrical . . . . . . . . . . . . . . . 3-21

Autoconnect cabling and connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-21

Duplex Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-21

Option microcode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22

Paper feed jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22

Paper jams—base printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-23

Paper jams—options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-24

Error Message 23x Paper Jam - Check Duplex Option . . . . . . . . . . . . . . . . . . . . . . . 3-24

Error Message 24x (x=tray 1 through 5) Paper Jam Check Tray x . . . . . . . . . . . . . . 3-25

Error Message 250 Paper Jam - Check MP Feeder . . . . . . . . . . . . . . . . . . . . . . . . . 3-25

Error Message 260 Paper Jam - Check Envelope Feeder . . . . . . . . . . . . . . . . . . . . 3-25

Error Message 27x Paper Jam - Check Bin x . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-25

Error Message 28x Paper Jam (x=StapleSmart finisher) . . . . . . . . . . . . . . . . . . . . . 3-25

Error Message 282 - Check Stapler . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-26

Error Message 283 - Check Stapler . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-26

Repair information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Handling ESD-sensitive parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Adjustment procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Duplex motor drive belt adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Fuser solenoid adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Gap adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

Printhead assembly adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

Paper alignment assembly adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

Screw identification table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6

Removal procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9

Covers removals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9

Left door removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9

Right cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10

Upper front cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12

Laser cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14

Bevel gear removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17

Communications board removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18

Cover closed switch/cable removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-19

Developer drive assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20

Frames removals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20

EP frame assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20

Left side frame . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20

Right side frame . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-22

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Fuser assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-23

Fuser cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-25

Fuser exit sensor or fuser narrow media sensor removal . . . . . . . . . . . . . . . . . . . . . . . . . 4-28

Fuser lamp removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-28

Fuser transfer plate removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-30

High voltage power supply removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-31

Inner paper deflector assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-33

Inner shield removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-34

Input sensor removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-34

Integrated tray autocompensator assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-35

Integrated tray autocompensator pick roll assembly removal . . . . . . . . . . . . . . . . . . . . . . 4-38

Interconnect board assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-40

Internal tray card (ITC)/Paper size sensing board removal . . . . . . . . . . . . . . . . . . . . . . . . 4-41

Low voltage power supply removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-42

Main drive assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-44

Main fan removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-46

Multipurpose tray/lower deflector assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-47

Operator panel assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-48

Operator panel bezel removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-49

Operator panel cable removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-50

Optional 250 or 500-sheet paper tray assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . 4-51

Paper tray autocompensator assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-51

Paper tray frame assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-51

Paper tray board removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-51

Paper tray paper out sensor flag removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-51

Paper size spring comb removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-51

Outer shield removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-52

Paper alignment assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-52

Paper bin full sensor flag assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-54

Pick roll removal (MPT) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-55

Printhead removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-56

Redrive assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-57

Smart contact assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-58

System board removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-58

Toner sensor removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-61

Transfer roll assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-61

Upper front cover hinge assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-62

Upper paper deflector assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-63

Connector locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

Autoconnect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

Envelope feeder board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2

Fuser Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2

High-capacity output stacker board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3

High voltage power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4

Interconnect board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5

Low voltage power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6

Output expander control board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7

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StapleSmart finisher . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8

System board—non-network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-10

System board—network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11

Preventive maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1

Safety inspection guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1

Lubrication specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1

Scheduled maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1

Parts catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1

How to use this parts catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1

Assembly 1: Covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2

Assembly 2: Frame 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-4

Assembly 3: Frame 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-6

Assembly 4: Printhead 1 (Infoprint 1332) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-10

Assembly 5: Printhead 2 (Infoprint 1352) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-11

Assembly 6: Printhead 3 (Infoprint 1372) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-12

Assembly 7: Paper feed—autocompensator. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-13

Assembly 8: Paper feed—multipurpose feeder. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-14

Assembly 9: Paper feed—alignment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-16

Assembly 10: Integrated paper tray—250-sheet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-18

Assembly 11: Integrated paper tray—500-sheet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-20

Assembly 12: Drives—Main drive and developer drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-22

Assembly 13: Hot roll fuser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-24

Assembly 14: Transfer/charging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-26

Assembly 15: Electronics—power supplies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-28

Assembly 16: Electronics—card assemblies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-30

Assembly 17: Electronics—shields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-32

Assembly 18: Cabling diagrams 1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-34

Assembly 19: Cabling diagrams 2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-36

Assembly 20: Cabling diagrams 3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-38

Assembly 21: 250-sheet paper tray. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-40

Assembly 22: 500-sheet paper tray. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-44

Assembly 23: Duplex option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-48

Assembly 24: Envelope feeder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-50

Assembly 25: High-capacity feeder 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-52

Assembly 26: High-capacity feeder 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-54

Assembly 27: High-capacity feeder 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-56

Assembly 28: High-capacity feeder 4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-58

Assembly 29: High-capacity feeder 5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-60

Assembly 30: Kiosk—vertical paper adapter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-62

Assembly 31: Kiosk—horizontal paper adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-64

Assembly 32: StapleSmart finisher I . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-66

Assembly 33: StapleSmart finisher 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-68

Assembly 34: StapleSmart finisher 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-70

Assembly 35: StapleSmart finisher 4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-72

Assembly 36: Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-74

Assembly 37: Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-76

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I-1

Part number index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I-7

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Laser notices

Laser notice

The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR Subchapter J for Class I (1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements of IEC 60825-1.

Class I laser products are not considered to be hazardous. The printer contains internally a Class IIIb (3b) laser that is nominally a 5 milliwatt gallium arsenide laser operating in the wavelength region of 770-795 nanometers. The laser system and printer are designed so there is never any human access to laser radiation above a Class I level during normal operation, user maintenance, or prescribed service condition.

Laser

Der Drucker erfüllt gem äß amtlicher Bestätigung der USA die Anforderungen der Bestimmung DHHS (Department of Health and Human Services) 21 CFR Teil J für Laserprodukte der Klasse I (1). In anderen Ländern gilt der Drucker als Laserprodukt der Klasse I, der die Anforderungen der IEC (International Electrotechnical Commission) 60825-1 gemäß amtlicher Bestätigung erfüllt.

Laserprodukte der Klasse I gelten als unschädlich. Im Inneren des Druckers befindet sich ein Laser der Klasse IIIb (3b), bei dem es sich um einen Galliumarsenlaser mit 5 Milliwatt handelt, der Wellen der Länge 770-795 Nanometer ausstrahlt. Das Lasersystem und der Drucker sind so konzipiert, daß im Normalbetrieb, bei der Wartung durch den Benutzer oder bei ordnungsgemäßer Wartung durch den Kundendienst Laserbestrahlung, die die Klasse I übersteigen würde, Menschen keinesfalls erreicht.

Avis relatif à l’utilisation de laser

Pour les Etats-Unis : cette imprimante est certifiée conforme aux provisions DHHS 21 CFR alinéa J concernant les produits laser de Classe I (1). Pour les autres pays : cette imprimante répond aux normes IEC 60825-1 relatives aux produits laser de Classe I.

Les produits laser de Classe I sont considérés comme des produits non dangereux. Cette imprimante est équipée d’un laser de Classe IIIb (3b) (arséniure de gallium d’une puissance nominale de 5 milliwatts) émettant sur des longueurs d’onde comprises entre 770 et 795 nanomètres. L’imprimante et son système laser sont conçus pour impossible, dans des conditions normales d’utilisation, d’entretien par l’utilisateur ou de révision, l’exposition à des rayonnements laser supérieurs à des rayonnements de Classe I .

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Avvertenze sui prodotti laser

Questa stampante è certificata negli Stati Uniti per essere conforme ai requisiti del DHHS 21 CFR Sottocapitolo J per i prodotti laser di classe 1 ed è certificata negli altri Paesi come prodotto laser di classe 1 conforme ai requisiti della norma CEI 60825-1.

I prodotti laser di classe non sono considerati pericolosi. La stampante contiene al suo interno un laser di cl asse IIIb (3b) al l’arseniuro di gallio della potenza di 5mW che opera sulla lunghezza d’onda compresa tra 770 e 795 nanometri. Il sistema laser e la stampante sono stati progettati in modo tale che le persone a contatto con la stampante, durante il normale funzionamento, le operazioni di servizio o quelle di assistenza tecnica, non ricevano radiazioni laser superiori al livello della classe 1.

Avisos sobre el láser

Se certifica que, en los EE.UU., esta impresora cumple los requisitos para los productos láser de Clase I (1) establecidos en el subcapítulo J de la norma CFR 21 del DHHS (Departamento de Sanidad y Servicios) y, en los demás países, reúne todas las condiciones expuestas en la norma IEC 60825-1 para productos láser de Clase I (1).

Los productos láser de Clase I no se consideran peligrosos. La impresora contiene en su interior un láser de Clase IIIb (3b) de arseniuro de galio de funcionamiento nominal a 5 milivatios en una longitud de onda de 770 a 795 nanómetros. El sistema láser y la impresora están diseñados de forma que ninguna persona pueda verse afectada por ningún tipo de radiación láser superior al nivel de la Clase I durante su uso normal, el mantenimiento realizado por el usuario o cualquier otra situación de servicio técnico.

Declaração sobre Laser

A impressora está certificada nos E.U.A. em conformidade com os requisitos da regulamentação DHHS 21 CFR Subcapítulo J para a Classe I (1) de produtos laser. Em outros locais, está certificada como um produto laser da Classe I, em conformidade com os requisitos da norma IEC 60825-1.

Os produtos laser da Classe I não são considerados perigosos. Internamente, a impressora contém um produto laser da Classe IIIb (3b), designado laser de arseneto de potássio, de 5 milliwatts ,operando numa faixa de comprimento de onda entre 770 e 795 nanómetros. O sistema e a impressora laser foram concebidos de forma a nunca existir qualquer possiblidade de acesso humano a radiação laser superior a um nível de Classe I durante a operação normal, a manutenção feita pelo utilizador ou condições de assistência prescri tas.

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Laserinformatie

De printer voldoet aan de eisen die gesteld worden aan een laserprodukt van klasse I. Voor de Verenigde Staten zijn deze eisen vastgelegd in DHHS 21 CFR Subchapter J, voor andere landen in IEC 60825-1.

Laserprodukten van klasse I worden niet als ongevaarlijk aangemerkt. De printer is voorzien van een laser van klasse IIIb (3b), dat wil zeggen een gallium arsenide-laser van 5 milliwatt met een golflengte van 770-795 nanometer. Het lasergedeelte en de printer zijn zo ontworpen dat bij normaal gebruik, bij onderhoud of reparatie conform de voorschriften, nooit blootstelling mogelijk is aan laserstraling boven een niveau zoals voorgeschreven is voor klasse 1.

Lasermeddelelse

Printeren er godkendt som et Klasse I-laserprodukt, i overenstemmelse med kravene i IEC 60825-1. Klasse I-laserprodukter betragtes ikke som farlige. Printeren indeholder internt en Klasse IIIB (3b)-

laser, der nominelt er en 5 milliwatt galliumarsenid laser, som arbejder på bølgelængdeområdet 770795 nanometer. Lasersystemet og printeren er udformet således, at mennesker aldrig udsættes for en laserstråling over Klasse I-niveau ved normal drift, brugervedligeholdelse eller obligatoriske servicebetingelser.

Huomautus laserlaitteesta

Tämä kirjoitin on Yhdysvalloissa luokan I (1) laserlaitteiden DHHS 21 CFR Subchapter J määrityksen mukainen ja muualla luokan I laserlaitteiden IEC 60825-1 -määrityksen mukainen.

Luokan I laserlaitteiden ei katsota olevan vaarallisia käyttäjälle. Kirjoittimessa on sisäinen luokan IIIb (3b) 5 milliwatin galliumarsenidilaser, joka toimii aaltoalueella 770 - 795 nanometriä. Laserjärjestelmä ja kirjoitin on suunniteltu siten, että käyttäjä ei altistu luokan I määrityksiä voimakkaammalle säteilylle kirjoittimen normaalin toiminnan, käyttäjän tekemien huoltotoimien tai muiden huoltotoimi en yhteydessä.

V AR O! A v at taes sa ja suo jalu kitus o hitet taes sa olet alttii na näkymättömälle lasersäteilylle. Älä katso säteeseen.

V ARNIN G! Osynlig la serst rålning när denna del är öppnad och spärren är urkopplad. Betrakta ej strålen.

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Laser-notis

Denna skrivare är i USA certifierad att motsvara kraven i DHHS 21 CFR, underparagraf J för laserprodukter av Klass I (1). I andra länder uppfyller skrivaren kraven för laserprodukter av Klass I enligt kraven i IEC 60825-1.

Laserprodukter i Klass I anses ej hälsovådliga. Skrivaren har en inbyggd laser av Klass IIIb (3b) som består av en laserenhet av gallium-arsenid på 5 milliwatt som arbetar i våglängdsområdet 770-795 nanometer. Lasersystemet och skrivaren är utformade så att det aldrig finns risk för att någon person utsätts för laserstrålning över Klass I-nivå vid normal användning, underhåll som utförs av användaren eller annan föreskriven serviceåtgärd.

Laser-melding

Skriveren er godkjent i USA etter kravene i DHHS 21 CFR, underkapittel J, for klasse I (1) laserprodukter, og er i andre land godkjent som et Klasse I-laserprodukt i samsvar med kravene i IEC 60825-1.

Klasse I-laserprodukter er ikke å betrakte som farlige. Skriveren inneholder internt en klasse IIIb (3b)-laser, som består av en gallium-arsenlaserenhet som avgir stråli ng i bølgelengdeområdet 770 795 nanometer. Lasersystemet og skriveren er utformet slik at personer aldri utsettes for laserstråling ut over klasse I-nivå under vanlig bruk, vedlikehold som utføres av brukeren, eller foreskrevne serviceoperasjoner.

Avís sobre el Làser

Segons ha estat certificat als Estats Units, aquesta impressora compleix els requisits de DHHS 21 CFR, apartat J, pels productes làser de classe I (1), i segons ha estat certificat en altres llocs, és un producte làser de classe I que compleix els requisits d’IEC 60825-1.

Els productes làser de classe I no es consideren perillosos. Aquesta impressora conté un làser de classe IIIb (3b) d’arseniür de gal.li, nominalment de 5 mil.liwats, i funciona a la regió de longitud d’ona de 770-795 nanòmetres. El sistema làser i la impressora han sigut concebuts de manera que mai hi hagi exposició a la radiació làser per sobre d’un nivell de classe I durant una operació normal, durant les tasques de manteniment d’usuari ni durant els serveis que satisfacin les condicions prescrites.

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Japanese Laser Notice

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Korean Laser Notice

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Safety information

• The safety of this product is based on testing and approvals of the original design and specific

components. The manufacturer is not responsible for safety in the event of use of unauthorized replacement parts.

• The maintenance information for this product has been prepared for use by a professional

service person and is not intended to be used by others.

• There may be an increased risk of electric shock and personal injury during disassembly and

servicing of this product. Professional service personnel should understand this and take necessary precautions.

• CAUTION: When you see this symbol, there is a danger from hazardous voltage in the

area of the product where you are working. Unplug the product before you begin, or use caution if the product must receive power in order to perform the task.

•

DANGER

<1-13>

Do not connect or disconnect a communication port, a teleport, or any other connector during an electrical storm.

•

Consignes de sécurité

• La sécurité de ce produit repose sur des tests et des

agréations portant sur sa conception d'origine et sur des composants particuliers. Le fabricant n'assume aucune responsabilité concernant la sécurité en cas d'utilisation de pièces de rechange non agréées.

• Les consignes d'entretien et de réparation de ce produit s'adressent uniquement à un personnel

de maintenance qualifié.

• Le démontage et l'entretien de ce produit pouvant présenter certains risques électriques, le

personnel d'entretien qualifié devra prendre toutes les précautions nécessaires.

• ATTENTION : Ce symbole indique la présence d'une tension dangereuse dans la partie

du produit sur laquelle vous travaillez. Débranchez le produit avant de commencer ou faites preuve de vigilance si l'exécution de la tâche exige que le produit reste sous tension.

•

hcsf0113

<1-13>

DANGER

Do not connect or disconnect a communication port, a teleport, or any other connector during an electrical storm.

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orme di sicurezza

• La sicurezza del prodotto si basa sui test e sull’approvazione del progetto originale e dei

componenti specifici. Il produttore non è responsabile per la sicurezza in caso di sostituzione non autorizzata delle parti.

• Le informazioni riguardanti la manutenzione di questo prodotto sono indirizzate soltanto al

personale di assistenza autorizzato.

• Durante lo smontaggio e la manutenzione di questo prodotto,

il rischio di subire scosse elettriche e danni alla persona è più elevato. Il personale di assistenza autorizzato deve, quindi, adottare le precauzioni necessarie.

• ATTENZIONE: Questo simbolo indica la presenza di tensione pericolosa nell’area del

prodotto. Scollegare il prodotto prima di iniziare o usare cautela se il prodotto deve essere alimentato per eseguire l’intervento.

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Sicherheitshinweise

• Die Sicherheit dieses Produkts basiert auf Tests und Zulassungen des ursprünglichen Modells

und bestimmter Bauteile. Bei Verwendung nicht genehmigter Ersatzteile wird vom Hersteller keine Verantwortung oder Haftung für die Sicherheit übernommen.

• Die Wartungsinformationen für dieses Produkt sind ausschließlich für die Verwendung durch

einen Wartungsfachmann bestimmt.

• Während des Auseinandernehmens und der Wartung des Geräts besteht ein zusätzliches

Risiko eines elektrischen Schlags und körperlicher Verletzung. Das zuständige Fachpersonal sollte entsprechende Vorsichtsmaßnahmen treffen.

• ACHTUNG: Dieses Symbol weist auf eine gefährliche elektrische Spannung hin, die in

diesem Bereich des Produkts auftreten kann. Ziehen Sie vor den Arbeiten am Gerät den Netzstecker des Geräts, bzw. arbeiten Sie mit großer Vorsicht, wenn das Produkt für die Ausführung der Arbeiten an den Strom angeschlossen sein muß.

Pautas de Seguridad

• La seguridad de este producto se basa en pruebas y aprobaciones del diseño original y

componentes específicos. El fabricante no es responsable de la seguridad en caso de uso de piezas de repuesto no autorizadas.

• La información sobre el mantenimiento de este producto está dirigida exclusivamente al

personal cualificado de mantenimiento.

• Existe mayor riesgo de descarga eléctrica y de daños personales durante el desmontaje y la

reparación de la máquina. El personal cualificado debe ser consciente de este peligro y tomar las precauciones necesarias.

• PRECAUCIÓN: este símbolo indica que el voltaje de la parte del equipo con la que está

trabajando es peligroso. Antes de empezar, desenchufe el equipo o tenga cuidado si, para trabajar con él, debe conectarlo.

Informações de Segurança

• A segurança deste produto baseia-se em testes e aprovações do modelo original e de

componentes específicos. O fabricante não é responsável pela segunrança, no caso de uso de peças de substituição não autorizadas.

• As informações de segurança relativas a este produto destinam-se a profissionais destes

serviços e não devem ser utilizadas por outras pessoas.

• Risco de choques eléctricos e ferimentos graves durante a desmontagem e manutenção deste

produto. Os profissionais destes serviços devem estar avisados deste facto e tomar os cuidados necessários.

• CUIDADO: Quando vir este símbolo, existe a possível presença de uma potencial

tensão perigosa na zona do produto em que está a trabalhar. Antes de começar, desligue o produto da tomada eléctrica ou seja cuidadoso caso o produto tenha de estar ligado à corrente eléctrica para realizar a tarefa necessária.

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Informació de Seguretat

• La seguretat d'aquest producte es basa en l'avaluació i aprovació del disseny original i els

components específics. El fabricant no es fa responsable de les qüestions de seguretat si s'utilitzen peces de recanvi no autoritzades.

• La informació pel manteniment d’aquest producte està orientada exclusivament a professionals

i no està destinada a ningú que no ho sigui.

• El risc de xoc elèctric i de danys personals pot augmentar durant el procés de desmuntatge i de

servei d’aquest producte. El personal professional ha d’estar-ne assabentat i prendre les mesures convenients.

• PRECAUCIÓ: aquest símbol indica que el voltatge de la part de l'equip amb la qual

esteu treballant és perillós. Abans de començar, desendolleu l'equip o extremeu les precaucions si, per treballar amb l'equip, l'heu de connectar.

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Preface

This manual contains maintenance procedures for service personnel. It is divided into the following chapters:

1. General information contains a general description of the printer and the maintenance

approach used to repair it. Special tools and test equipment are listed in this chapter, as well as general environmental and safety instructions.

2. Diagno stic inf ormation contains an error indicator table, symptom tables, and service checks

used to isolate failing field replaceable units (FRUs).

3. Diagnostic aids contains tests and checks used to locate or repeat symptoms of printer

problems.

4. Repair information provides instructions for making printer adjustments and removing and

installing FRUs.

5. Connector locations uses illustrations to identify the connector locations and test points on the

printer.

6. Preventive maintenance contains the lubr ic ati on spe cif ica tions and recommendations to

prevent problems.

7. Parts catalog contains illustrations and part numbers for individual FRUs.

Definitions

Note: A note provides additional information . Warning: A warning identifies something that might damage the product hardware or software.

CAUTION: A caution identifies something that might cause a servicer harm.

CAUTION: When you see this symbol, there is a danger from hazardous voltage in the

area of the product where you are working. Unplug the product before you begin, or use caution if the product must receive power in order to perform the task.

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1. General information

The IBM Infoprint 1332/1352/1372 laser printers are letter quality page printers designed to attach to IBM-compatible personal computers and to most computer networks.

The IBM Infoprint 1332/1352/1372 laser printers are available in the following models:

IBM Model name Configuration IBM Machine type

IBM Infoprint 1332 Non-network 4527-001, 002 Lexmark T630 4060-000 IBM Infoprint 1332

network IBM Infoprint 1352 Non-network 4528-001, 002 Lexmark T632 4060-200 IBM Infoprint 1352

network IBM Infoprint 1372 Non-network 4529-001, 002 Lexmark T634 4060-400 IBM Infoprint 1372

network

Network 4527-N01, N02 Lexmark T630n 4060-010

Network 4528-N01, N02 Lexmark T632n 4060-210

Network 4529-N01, N02 Lexmark T634n 4060-410

Maintenance approach

The diagnostic information in this manual leads you to the correct field replaceable unit (FRU) or part. Use the service error codes, user status messages, user error messages, service checks, and diagnostic aids to determine the printer problem and repair the failure. After you complete the repair, perform tests as needed to verify the repair.

Lexmark Model name

Lexmark Machine type

General information 1-1

Infoprint 1332/1352/1372

Options

The following options are available. Some options are not available in every country. Contact your point of purchase for options available in your country.

• Memory options of 8MB, 16MB, 32MB, 64MB and 128MB SDRAM

• Flash memory options of 16MB and 32MB

• Hard disk—20GB+ with adapter

• Integrated network options – Token-ring – Ethernet – External ser i al adapte r – IR adapter – IPDS card assembly and SCS/TNe – ImageQuick™ card assembly – Bar code card assembly – Parallel interface card – MarkNet™ Print Servers – Decryption card

• Media handling operations – 250- and 500-sheet paper trays of A4, letter, A5, B5, Executive, folio, statement, and legal

size

– 250-sheet universally adjustable tray – 250- and 500-sheet paper drawers – 400-sheet universally adjustable tray – 2000-sheet high-capacity feeder – Envelope feeder – Duplex option—250-sheet (For IBM Infoprint 1332) – Duplex option—500-sheet (For IBM Infoprint 1352/1372) – Output expander – High-capacity output stacker – StapleSmart™ Finisher – 5-bin Mailbox – Vertical Kiosk Presenter – Horizontal Kiosk Presenter

• Application solutions – Lexmark Document Solutions – Optra Forms™, including a Forms Hard Disk—20+GB with adapter

• DBCS font cards – Simplified Chinese – Traditional Chinese – Japanese

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Print speed and performance print speed

Performance

Performance speed depends on:

• Interface to the host (USB, serial, parallel, network)

• Host system and application

• Page complexity and content

• Printer options installed or selected

• Available printer memory

• Media size and type

• Resolution

The following table specifies throughput based on resolution and media size.

IBM Infoprint 1332 IBM Infoprint 1352, IBM Infoprint 1372

300, 600, 1200 image quality

Simplex printing on full-size media (pages per minute)

Letter

8.5 in. x 11 in. A4

8.3 in. x 11.7 in. Legal

8.5 in. x 14 in.

Duplex printing on letter-size media (sides per minute)

Letter

8.5 in. x 11 in. A4

3.4 in. x 11.7 in. Legal

8.5 in. x 14 in.

35.1 18.0 40.1 21.5 45

33.2 17.1 38.0 20.4 43

28.4 14.6 32.8 17.4

30.6 16.9 33.2 19.2

29.2 16.1 31.6 18.3

22.6 14.4 27.8 15.8

1200 dpi

300, 600, 1200 image quality

1200 dpi

300, 600, 1200 image quality

1200 dpi

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Infoprint 1332/1352/1372

Time to first print

IBM Infoprint 1332, IBM Infoprint 1352, IBM Infoprint 1372,

Time from standby mode <8.5 sec. <10 sec. Time from Power Saver mode 42 sec. 42 sec. All first copy times are m easu red for 600 dpi si mplex printing on letter size paper. The test job consists of the

character “A” followed by a form-feed (single page job). The first copy time is defined as the elapsed time from pressing Enter on the PC keyboard to the page exiting to the output bin. All tests pick paper from the indicated tray and the page exits into the primary output bin.

Memory configuration

Memory

Standard DRAM 32/64MB 64/64MB 64/80MB Maximum 288/320MB 320/320MB 320/336MB

Depending upon the options and features used, additional memory may be required to optimize performance.

IBM Infoprint 1332, IBM Infoprint 1352 IBM Infoprint 1372

Av ailab le memory options

Optional 8MB, 16MB, 32MB, 64MB, and 128MB SDRAM DIMMs are available. The memory options are 168-pin synchronous DRAM DIMMs.

Flash memory options include 16MB and 32MB.

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Printer specifications

Dimensions

Description Width Depth Height Weight Printer

IBM Infoprint 1332 (base printer) 16.6 in.

(421 mm)

IBM Infoprint 1352 (base printer) 17.2 in.

(436 mm)

IBM Infoprint 1372 (base printer) 17.2 in.

(436 mm)

Options

2,000-Sheet drawe r 15.6 in.

(398 mm)

Output Expander 15.6 in.

(398 mm)

500-Sheet drawer 15.6 in.

(398 mm)

250-Sheet drawer 15.6 in.

(398 mm)

5-Bin Mailbox 15.7 in.

(399 mm)

High-capacity output stacker 15.7 in.

(399 mm)

StapleSmart finisher 17.6 in.

(447.7 mm)

19.6 in. (498 mm)

20.2 in. (513 mm)

19.5 in. (495 mm)

14.9 in. (374 mm)

20.5 in. (520 mm)

19.5 in. (495 mm)

12.2 in. (310 mm)

18 in. (457 mm)

19.5 in. (495.3 mm)

13.6 in. (345 mm)

16 in. (406 mm)

11.8 in. (300 mm)

6.8 in. (173.2 mm)

5.3 in. (134 mm)

3.5 in. (90 mm)

13.1 in. (332 mm)

11.4 in. (290 mm)

9.0 in. (228.6 mm)

38 lb (17 kg)

41.5 lb (19 kg)

28 lb (12.7 kg)

7 lb (3.2 kg)

6 lb (2.7 kg)

8.2 lb (3.7 kg)

10 lb (4.5 kg)

13 lb (5.9 kg)

Envelope option (closed position) * 7.72 in.

Envelope option (support fully extended)

Printer cabinet 30.4 in.

Printer cabinet stand 34.8 in.

* Envelope option fits within height and width of printer.

*12.28 in.

(772 mm)

(883 mm)

(196 mm)

(312 mm)

23.2 in. (594 mm)

*4 lb

31.8 in. (808 mm)

(1.8 kg)

(1.8 kg) 76 lb

(34.5 kg) 83 lb

(37.6 kg)

General information 1-5

Infoprint 1332/1352/1372

Operating clearances

Printer side Measurement

Left and right side 12 in. (304.8 mm) Front 20 in. (508 mm) Rear 12 in. (304.8 mm) Top* 54 in. (1,371.6 mm) * Allow clearance above the printer front door clearance and for adding

options, such as additional input drawers, output expander, high-capacity output stacker, or StapleSmart finisher.

Power and electrical specifications

Average nominal power requirements for the base printer configuration (110 volt). Power levels are shown in watts.

IBM

Printing states

Printing—average power

Base model 429 W 432 W 523 W 527 W 584 W 590 W

All options

Idle—average power

Power Saver on 12 W 15 W 14 W 14 W 15 W 16 W Power Saver off 81 W 84 W 81 W 84 W 86 W 87 W

Printing—maximum current

110V 8.8 A 8.8 A 9.8 A 9.8 A 10.2 A 10.2 A 230V 4 A4 A5 A5 A5 A5 A

Infoprint 1332

457 W 460 W 540 W 544 W 608 W 614 W

Note: Using a 220 to 110 power converter with the 110 volt printer is not recommended.

Electrical specifications

Low voltage model

IBM Infoprint 1332n

IBM Infoprint 1352

IBM Infoprint 1352n

IBM Infoprint 1372

IBM Infoprint 1372n

• 110 to 127 V ac at 50 to 60 Hz nominal

• 99 to 137 V ac, extreme

High voltage model

• 220 to 240 V ac at 50 to 60 Hz nominal (not available in all countries)

1-6 Service Manual

Infoprint 1332/1352/1372

• 190 to 259 V ac, extreme

Acoustics

All measurements are made in accordance with ISO 7779 and conform with ISO 9296.

Model Status

IBM Infoprint 1332(n) Idle (standby mode)

IBM Infoprint 1352(n) Idle (standby mode)

IBM Infoprint 1372(n) Idle (standby mode)

Measurements apply to 300 dpi, 600 dpi, and 1200 dpi printing.

Environment

Printer temperature and humidity

Simplex printing Duplex printing

1 Meter average sound pressure

31 dBA 4.6 Bels 52 dBA 6.7 Bels 55 dBA N/M Bels 32 dBA 4.7 Bels 54 dBA 6.8 Bels 57 dBA N/M Bels

Declared sound power

• Operating – Temperature: 16 to 32° C (60° to 90° F) – Relative humidity: 8 to 80% – Altitude: 10,000 ft. (0 to 3,048 meters)

• Storage and shipping environment (packaged) – Temperature: -40° to 43° C (-40° to 110° F) – Relative humidity: 5% to 95% – Altitude: equivalent to 10,300 meters. (0 to 34,000 feet)

• Storage environment (unpacked) – Temperature: 0° to 40° C (32° to 104° F) – Relative humidity: 5% to 80%

General information 1-7

Infoprint 1332/1352/1372

Media specifications

Media type

500-Sheet input

Multipurpose tray

2,000-Sheet drawer

Duplex

Standard output

5-Bin Mailbox

Output Expander

Finisher to staple,

hole punch, offset stack

or with output bin

Paper xxxxxxxx Card stock xx xx x Transparencies x x x x Envelopes x Vinyl labels x x Paper labels x x Polyester labels x x Dual web labels x x x Integrated labels x x x

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Infoprint 1332/1352/1372

Media size

Media size supported

Integrated tray

250 Input tray

250 Universally adjustable tray

500 Input tray

400 Universally adjustable tray

Multipurpose tray

2000-sheet drawer

Envelope feeder

Duplex

Standard output bin

Output Expander

5-Bin Mailbox

High-capacity output stacker

StapleSmart output bin

StapleSmart—Staple/jogger

A4 8.27 in. x 11.7 in. (210 mm x 297 mm)

A5 5.83 in. x 8.27 in. (148 mm x 210 mm)

JIS-B5 7.17 in. x 10.23 in. (182 mm x 257 mm)

Letter 8.5 in. x 11 in. (216 mm x 279 mm)

Legal 8.5 in. x 14 in. (216 mm x 355.6 mm)

Executive 7.25 in. x 10.5 in. (184 mm x 267 mm)

Folio 8.5 in. x 13 in. (216 mm x 330 mm)

Statement 5.5 in. x 8.5 in. (140 mm x 216 mm)

Universal

5.5 x 8.27 in. to 8.5 x 14 in. (139. 7 x 210 mm to 215.9 x 355.6 mm)

2.75 x 5 in. to 8.5 x 14 in. (6 9.85 x 127 mm to 229 x 355.6 mm)

xx x xx xxxxxxx

xxxxxxxxx

xx x xx xxxxxx

xx x xx xxxxxxx

xx x xx xxxxxx

xx x x xxxxxxx

xxxx xxx

xxxxxx xx x

x xx xx x

5.83 x 7.17 in. to 8.5 x 14 in. (14 8

xxxxxx x xx x

x 182 mm to 215.9 x 355.6 mm)

This size does not appear in the Paper Size menu until Tray Size Sensing is turned off .

This size setting formats the page for 215.9 x 355.6 mm (8.5 x 14 in.) unless the size is specified by the software

program.

General information 1-9

Infoprint 1332/1352/1372

Media size supported

Integrated tray

250 Input tray

250 Universally adjustable tray

500 Input tray

400 Universally adjustable tray

Multipurpose tray

2000-sheet drawer

Envelope feeder

Duplex

Standard output bin

Output Expander

5-Bin Mailbox

High-capacity output stacker

StapleSmart output bin

StapleSmart—Staple/jogger

Envelopes

7¾ Envelope 3.875 in. x 7.5 in.

x x xx x

(98 mm x 191 mm) 9 Envelope 3.875 in. x 8.9 in. (98

x x xx x

mm x 225.4 mm) 10 Envelope 4.125 in. x 9.5 in.

x x xx x

(105 mm x 241 mm) DL Envelope 4.33 in. x 8.66 in.

x x xx x

(110 mm x 220 mm) C5 Envelope 6.38 in. x 9.01 in.

x x xx x

(162 mm x 229 mm) B5 Envelope 6.93 in. x 9.84 in.

x x xx x

(176 mm x 250 mm)

Other envelope

3.87 x 6.38 in. to 6.93 x 9.84 in.

x x xx x

(98.4 x 162 mm to 176 x 250 mm)

Media types

Paper xxxxxxx xxxxxxx Card stock xxxxxx xxx xx Transparencies xxxxxx xx xxx

Vinyl labels

xxxx x xx x

Paper labels 3 xxxxxx xx x

Polyester labels Dual web and integrated labels

Printing label application on the printer requires a special label fuser cleaner which prevents duplexing. The label

xxxxxx xx x

fuser cleaner is included with a special label cartridge for label applications.

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Infoprint 1332/1352/1372

Input media types and weights

Media weights—input

Media Type Weight Integrated trays and op tional 500-sheet drawers

Paper Xerographic or business paper 60 to 176 g/m

(16 to 47 lb bond)

grain long

Card stock—maximum (grain long)

Card stock—maximum (grain short)

Index Bristol 163 g/m2 (90 lb bond)

Tag 163 g/m Cover 176 g/m

(100 lb bond)

(65 lb bond)

Index Bristol 199 g/m2 (110 lb bond)

Tag 203 g/m Cover 216 g/m

(125 lb bond)

(80 lb bond) Transparencies Laser printer 138 to 146 g/m Labels—maximum

Integrated forms Pressure sensitive area

Paper 180 g/m2 (48 lb bond) Dual-web paper 180 g/m Polyester 220 g/m

300 g/m2 (92 lb liner)

Vinyl

140 to 175 g/m2

(48 lb bond)

(59 lb bond)

Paper base (grain long) 75 to 135 g/m

Multipurpose feeder and optional 250-she et dra w er

Paper Xerographic or business paper 60 to 135 g/m

(16 to 36 lb bond)

(37 to 39 lb bond)

(20 to 36 lb bond)

grain long

Card stock—maximum (grain long)

Card stock—maximum (grain short)

Index Bristol 120 g/m2 (67 lb bond) Tag 135 g/m Cover 135 g/m

(50 lb bond)

Index Bristol 163 g/m2 (90 lb bond)

Tag 163 g/m Cover 176 g/m

(100 lb bond)

(65 lb bond) Transparencies Laser printer 138 to 146 g/m Labels—maximum

Paper 163 g/m2 (43 lb bond)

Dual-web paper 163 g/m Polyester 220 g/m

Vinyl

260 g/m2 (78 lb liner)

(43 lb bond)

(59 lb bond)

General information 1-11

(37 to 39 lb bond)

Infoprint 1332/1352/1372

Media weights—input (continued)

Media Type Weight

Integrated forms Pressure sensitive area 2 140 to 175 g/m2

Paper base (grain long) 75 to 135 g/m

(20 to 36 lb bond)

Envelope Sulfite, wood-free or up to 100%

Envelope feeder

Envelope Sulfite, wood-free or up to 100%

2000-sheet drawer

Paper Xerographic or business paper 60 to 135 g/m

Grain short is preferred for paper over 135 g/m2.

Printing label applications on your printer requires a special label fuser cleaner which prevents duplexing.

28 lb bond envelopes are limited to 25% cotton content.

Includes envelopes fed from the multipurpose feeder only.

Information on whether your vinyl label converter has passed Lexmark’s criteria i s available at Lexmark’s Web site (www.lexmark.com). Search for “con verter list.” You can also check Lexmark’s Automated Fax system (LEXFAXSM).

Print area

The printable area is limited to within 4.2 mm (0.167 in.) of all edges of the media. Any information placed outside this specified printable area does not print.

Media guidelines

cotton bond

60 to 105 g/m2 (16 to 28 lb bond)

60 to 105 g/m (16 to 28 lb bond)

(16 to 36 lb bond)

grain long

3, 4

Paper designed for use with xerographic copies should provide satisfactory print quality and feed reliability. Other types of supplies may be suitable. We recommend that users test any particular brand for suitability to their applications. Refer to the printer’s user information for additional media specifications.

Paper

Use the following media guidelines for successful printing:

• Rough, highly textured, limp, or pre-curled paper results in lower print quality and more frequent

paper feed failures.

• Colored paper must be able to withstand 227° C (440° F) fusing temperature.

• Preprinted forms and letterheads should be selected using guidelines found in the printer’s user

information. The chemical process used in preprinting may render some papers unsuitable for use with this printer.

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Infoprint 1332/1352/1372

• Unsuitable papers include: – Multi-part forms and documents – Chemically treated papers – Coated, synthetic, and thermal papers – A5 paper less than 80 g/m – Recycled paper less than 75 g/m

(21 lb)

(20 lb)

– Preprinted paper requiring a high degree of registration

• Recycled paper less than 80 g/m

(21 lb) may cause unacceptable results.

Envelopes

•

All envelopes should be new, unused, and without package damage.

• Envelopes with excessive curl or twist exceeding 6 mm, those stuck together, those with bent

corners or nicked edges, or those that interlock should not be used.

• Minimum weight should not be less than 75 g/m

(20 lb).

• The following envelopes should not be used: – Envelopes with windows, holes, perforations, cutouts, or deep embossing – Envelopes with metal clasps, string ties, or metal folding bars – Envelopes with exposed flap adhesive when the flap is in the closed position.

• For best results, printing on new 90 g/m

recommended.

(24 lb) sulfite or 25% cotton bond envelopes is

• Under high humidity conditions (over 60%), envelopes may seal during printing.

Transparencies

• Use letter or A4-size transparencies only.

• Transparencies specifically designed for xerographic copy machines or laser printers may be

used with this printer.

Labels

Select labels using guidelines from in this printer’s user information, refer to the Card Stock and Label Guide, or depend upon tested acceptability.

General information 1-13

Infoprint 1332/1352/1372

Tools required

Flat-blade screwdrivers, various sizes Phillips screwdrivers, various sizes

7.0 mm nut driver

5.5 mm wrench Needlenose pliers Diagonal side cutters Spring hook Feeler gauges Analog or digital multimeter Parallel wrap plug 1319128 Twinax/serial debug cable 1381963 Flash light (optional)

1-14 Service Manual

Infoprint 1332/1352/1372

Acronyms

BLDC Brushless DC motor CSU Customer setup DIMM Dual Inline Memory Module DRAM Dynamic Random Access Memory DVM Digital multimeter EDO Enhanced Data Out EEPROM Electrically Erasable Programable Read-Only Memory EP Electrophotographic process EPROM Erasable Programmable Read-Only Memory ESD Electrostatic Discharge FRU Field Replaceable Unit GB Gigabyte HCIT High-capacity Input Tr ay HVPS High Voltage Power Supply ITC Internal Tray Card LASER Light Amplification by Stimulated Emission of Radiation LCD Liquid Crystal Display LED Light-Emitting Diode LVPS Low Voltage Power Supply MPF Multipurpose feeder MROM Masked Read Only Memory MS Microswitch NVRAM Nonvolatile Random Access Memory OEM Original Equipment Manufacturer OPT Optical Sensor PC Photoconductor pel Picture element POR Power-On Reset POST Power-On Self Test PWM Pulse Width Modulatio n RIP Raster Imaging Processor ROM Read Only Memory SDRAM Synchronous Dynamic Random Access Memory SIMM Single Inline Memory Module SRAM Static Random Access Memory UPR Used Parts Return V ac Volts alternating current V dc Volts direct current VOM Volt Ohmmeter

General information 1-15

Infoprint 1332/1352/1372

1-16 Service Manual

Infoprint 1332/1352/1372

2. Diagnostic information

Start

CAUTION: Remove the power cord from the printer or wall outlet before you connect or

disconnect any cable or electronic board or assembly for personal safety and to prevent damage to the printer. Use the handholds on the side of the printer. Make sure your fingers are not under the printer when you lift or set the printer down.

Use the service error code, user status message, user error message, symptom table, service checks, and diagnostic aids in this chapter to determine the corrective action necessary to repair a malfunctioning printer.

Service error codes are indicated by a three-digit error code. If a service error code displays, go to

“Service error codes” on page 2-2.

User status messages provide the user with information on the current status of the printer. Ready displays on the first line of the display unless Power Sa ver is invok ed, and then Power Saver displays. If a user status message is displayed, go to “User status displays” on page 2-14.

User error messages are indicated by a two or three-digit error code that provides the user with information that explains a problem with a print cartridge, paper jam, option, port, and so on. If a user error message displays, go to “User attendance messages” on page 2-19.

If your machine completes the “Power-On Self Test (POST)” on page 2-34 without an error, and you have a symptom, go to “Symptom tables” on page 2-35. Locate your symptom and take the appropriate action.

If a service error code appears while you are working on the machine, go to “Serv ice error code s”

on page 2-2 and take the indicated action for that error.

Diagnostic information 2-1

Infoprint 1332/1352/1372

Messages and error codes

Service error code s

Service error codes are generally non-recoverable except in an intermittent condition when you can POR the printer to temporarily recover from the error condition.

Service error code

Error code Action

900 RIP Software Go to “900 E rror Code service check” on page 2-41. 901 Engine Flash Indicates that the flash which the system board code is programmed into is bad.

902 General Engine Software Error

903 Paperport Link Driver Error

904 Interface Violation by RIP

905 Interface Violation by Paperport Device

906 RIP Interf ace D river Error

910 DC Pick Motor DC Pick Motor Stall

911 DC Pick Motor Excessive PWM

912 DC Pick Motor below speed

913 DC Pick Motor over speed

914 DC Pick Motor: No encoder feedback

Replace the system board. These errors indicate an unrecoverable system software error. Replace the

system board.

Error Codes 910, 911, 912, 913, and 914 are indications that a Tray 1 paper feed problem has been detected. Go to “Input tray(s) service check” on page 2-64.

Check the integrated paper tray (Tray 1) for correct paper loading. Reload the paper and POR the printer. If the error continues, go to “Input tray(s) service

check” on page 2-64.

917 Transfer Roll Indicates a problem in the transfer roll area. Go to “Transfer roll service check”

920 Fuser Error Indicates that the fuser is belo w temper a ture when printi ng. Go to “Fus er service

921 Fuser Er ror Indicates that the fuser is below standby temperature when the printer is idle. Go

922 Fuser Error Fuser failed to reach standby temperature. Go to “Fuser service checks” on

923 Fuser Error Fuser is too hot during printing or when printer is idle. Go to “Fuser service

2-2 Service Manual

on page 2-94.

checks” on page 2-52.

to “Fuser service checks” on page 2-52.

page 2-52.

checks” on page 2-52.

Infoprint 1332/1352/1372

Service error code (continued)

Error code Action

924 Fuser Error An open circuit has been detected in the Fuser Thermistor Circuit. Go to “Fuser

925 Fuser Error Wrong fuser lamp installed. Go to “Cold fuser service check” on page 2-52. 927 Fan Stalled This is an indicatio n that a p rinter f an ha s stalle d. Go to “Main fa n service c heck”

929 Toner Sensor The toner sensor is not operating properly, the developer drive assembly is not

930 Printhead Error The wrong printhead ma y be installed. If y ou have not rep laced the system board

931-935 Printhead Error These errors represent a problem with the printhead. Go to “Printhead service 932 - Printhead: Lost

Hsync 933 - Mirror Motor

Locks/Lost Hsync 934 - Mirror Motor Lost

Lock 935 - Mirror Motor

unable to reach operating speed.

service checks” on page 2-52.

on page 2-69.

operating properly or th e print cartridge is def ectiv e. G o to “Toner sensor service

check” on page 2-93.

recently, replace the correct printhead. If the prob lem re mains , rep lace th e syst em board. If you have recently replaced the system board and you still have a 930 error, the wrong system board may be installed. Replace the system board with the correct system board.

check” on page 2-78.

936-937 Transport Motor

936 - Main Drive Motor initial lo ck failure

937 - Main Drive Motor lost lock

940 Service LV Power Supply

948 PEL Clock Error Indicates the pel clock check failed. Replace the system board. 949 Delay Line

Calibration Failure 950 NVRAM

Mismatch 951 NVRAM

Secure NVRAM Missing 953 NVRAM Chip

Failure

Indicates a prob lem with the main dri v e motor. Go to “Main drive service check”

on page 2-68.

The low voltage power supply zero crossover test failed. Check the LVPS for correct installation. Make sure the connector on the LVPS

assembly is firmly seated with the connector on the interconnect card connector. This error may also be caused by a noisy AC input power source.

• Be sure the correct LVPS has been installed.

• If all the above are correct, replace the LVPS assembly.

Indicates a delay line calibration failure. Replace the system board.

Go to “950 Error Code service check” on page 2-42.

Replace the system board.

Indicates the NVRAM chip on the interconnect board has failed. Replace the interconnect board.

Diagnostic information 2-3

Infoprint 1332/1352/1372

Service error code (continued)

Error code Action

954 NVRAM CRC Failure

955 Code CRC <loc>

956, 957, 959 System Board

958 NAND Failure Before proceeding when a 958 NAND failure displays, perform a power on reset

960 RAM Memory Error Indicates a D RA M M emory Error on the sy ste m b oard . Rep lac e th e s ys tem boa rd. 961 RAM in Slot 2 is

Bad

962 RAM in Slot 1 is Bad

964 Emulation Error Indicates a failure within the Download Emulation which is programmed into the

Indicates the NVRAM experienced a CRC failure. Replace the interconnect board.

Replace the system board. Whe r e <loc> = CRC Failure or ECC Failure on the system board.

Error codes 956 thru 959 are system board failures. Perform a power on reset (POR). If this does not fix the problem, replace the system board.

• 956 = Processor failure

• 957 = ASIC failure

• 959 = SRAM failure

(POR) to see if the ECC error correction code can reflash NAND. If this does not fix the problem, replace the system board.

If another SDRAM memory DIMM is installed in slot 1, turn the power off, switch the DIMM in slot 1 to slot 2. If the memory in slot 2 now works correctly, replace the failing DIMM that was in slot 2. If this does not fix the problem, replace the system board. If another DIMM is not available, replace the memory option. If this does not fix the problem, replace the system board.

If another SDRAM memory DIMM is installed in slot 2, turn the power off, switch the DIMM in slot 2 to slot 1. If the memory in slot 1 now works correctly, replace the failing DIMM that was in slot 1. If this does not fix the problem, replace the system board. If another DIMM is not available, replace the memory option. If this does not fix the problem, replace the system board.

code overlay card. The specific error is as follows: 964 - Download Emulation CRC Failure. Checksum Failure. Go to “Disabling

Download Emulations” on page 3-3.

975 - 979 Network Card x

980 <device> Comm The engine is experiencing unreliable communications to the specified device. 981 <device> The engine protocol violation detected by the specified device. 982 <device> Comm Communications error detected by the specified device. 983 <device> Invalid command received by the specified device. 984 <device> Invalid command parameter received by the specified device.

The following errors indicate a failure with the network card in the specified slot. (x=any card installed in slots 1 or 2.)

• 975 - Unrecognizable Network Card x. Replace network card x.

• 976 - Unrecoverable software error in network card x.

• 978 - Bad checksum while programming network card x. Replace network

card x.

• 979 - Flash parts failed while programming network card x.

If the printer is a network model, replace the system board.

Note: Service errors 980 thru 984 <device> can be one of the following: system board, duplex, tray x (1, 2, 3, 4, or 5), envelope feeder or output bin.

2-4 Service Manual

Infoprint 1332/1352/1372

Service error code (continued)

Error code Action

990 <device> Indicates an equipment check condition has occurred in the specified device, but

991 <device> Card The specified device has detected an equipment check in its system card.

Sub error codes

Sub error codes for 9xx and 2xx error codes

The sub error codes are helpful troubleshooting a paper path problem, especially paper jams in the base printer, envelope feeder, and duplex option.

Displayed error codes

When a 9xx or 2xx error displays:

1. Press and hold Return and press Select to enter for sub error codes.

The first screen of information displays. Write down the information.

2. Continue pressing Return and Select until each screen of information is obtained.

3. When the last screen displays, the original message displays.

the device is unable to identify the exact component failure. Note: <device> can be one of the following: duplex, tray x (1, 2, 3, 4, or 5), envelope feeder or output bin.

Note: <device> can be one of the following: duplex, tray x (1, 2, 3, 4, or 5), envelope feeder or output bin.

The following is an example of how the printer displays a duplex option sub error code.

DU DU

Byte 1

xx xx

Byte 5

Byte 2

xx xx

Byte 6

Byte 3

xx xx

Byte 7

Byte 4

xx xx

Byte 8

Printed error codes Additional information is available by printing the error log. See “Printing the error log” on

page 3-7.

Diagnostic information 2-5

Infoprint 1332/1352/1372

Base printer sub error codes

Each status byte has a different level of troubleshooting value for each area of the printer. The following table displays up to 8 status bytes of data. Some or all of these bytes may be used to help diagnose a printer problem. These status bytes are designed to help isolate paper jams and paper feed problems in the base printer.

Sub error code variable values

Displayed value of x Printer area Values for tray sources

10 Multipurpose Tray (MPT) 11 Tray 1 12 Tray 2 13 Tray 3 14 Tray 4 15 Tray 5 31 Envelope feeder 40 Manual feeder

Values for stacker destinations

91 Stacker 1 92 Stacker 2 93 Stacker 3

Values for media size

1 Letter 2 Legal 3B5 4A4 5Executive 6A5 7Custom size 97¾ in. envelope A #9 Envelope B#10 Envelope C 8.661 in. Envelope D C5 Envelope E B5 Envelope F Legal e nvelop e

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Infoprint 1332/1352/1372

Base printer sub error codes

First 6 bytes sub error code data (xx can be any value)

Explanation

84 xx 00 x1 x2 This code indicates that the input s ensor in the printer is still actu ated from the fi rst

84 xx 01 x1 Video never started on the page.

84 xx 02 x1 This error is the most common type of paper jam. Possible causes are:

84 xx 04 The input sensor was covered during POST by a piece of media still in the

84 xx 05 There was media at the input sensor too early. There was not enough time

sheet and the second sheet is ready to arrive at the sensor. (x1=media size , x2=media source)

• Check the printer input sensor and flag for correct operation. The flag should operate freely.

• Check for debris in the area of the input sensor.

• Ch eck the area of the tra nsf er pl ate and in put to the fuser f or an ything that mig ht

cause the paper to remain over the input sensor.

(x1=media size) The video signal never started within 2 inches after actuating the input sensor.

Check input sensor and flag.

(x1=media size)

• Multi sheet feeding.

• A tray size sensing problem.

• T he media f ee ding from th e paper source is slipping or media is slippin g in input

to the printer.

machine when it was turned on.

• Clear the media from the printer.

• Run the base sensor test (input sensor) from the diagnostic tests menu to test

the input sensor and flag for correct operation.

between printhead start and the printhead mirror motor to lock. Possible causes for this error are:

• Paper might be pre-staged in the paper source tray.

• Paper is picking too fast.

• A defective input sensor.

84 00 06 A paper jam has been declared by a smart device. Immediate stop homing not

84 00 07 A pape r jam has b een decla red by a smart device . Hom ing was allow ed bef ore the

84 xx 0B x1 x2 x3 The option tray pass thru sensor was never actuated by a piece of media.

84 xx 0f x1 x2 x3 The option tray pass thru sensor was never deactivated.

84 00 10 The mai n motor ID f ailed to id entify ei ther motor after tw o tries. P ossib le c auses f or

allowed.

stop.

(x1=media size , x2=media source, and x3=paper source where paper jam was detected)

• Run the sensor test for the option tray that is displaying the error code and check the pass thru sensor f o r that tray for correct operation.

• Check for paper picking from the selected paper input source.

• If the error is being detected from a lower paper source, see if paper is feeding

correctly from a paper source above the detected source.

(x1=media size , x2=media source, and x3=media source where paper jam was detected)

• Check the pass thru sensor and flag for correct operation.

• Check to see if paper has cleared the pass thru area of the option where the

paper jam occurred.

this error are:

• The main drive motor has stalled.

• An incorrect main drive motor/gearbox assembly has been installed.

Diagnostic information 2-7

Infoprint 1332/1352/1372

Base printer sub error codes (continued)

First 6 bytes sub error code data (xx can be any value)

Explanation

84 xx 17 There is an envelope or envelopes in the envelope feeder during warm up. An

84 xx 18 There is media over the Tray 2 pass thru sensor during warm up. Check for media

84 xx 19 There is media over the Tray 3 pass thru sensor during warm up. Check for media

84 xx 1A There is media over the Tray 4 pass thru sensor during warm up. Check for media

84 xx 1B There is media over the Tray 5 pass thru sensor during warm up. Check for media

envelope may have partially fed from the envelope feeder. Remove a n y envelopes from the feeder and check the enve lop e feeder for corre ct

operation.

over the sensor. If no media is present, check the pass thru s ensor, flag, and cables.

• Try running the Input Tray Tests for Tray 2 and see if Tray 2 is feeding paper correctly and all the sensors are working correctly.

• Make sure the paper size setting is correct for the size paper in the tray.

over the sensor. If no media is present, check the pass thru s ensor, flag, and cables.

• Try running the Input Tray Tests for Tray 3 and see if Tray 3 is feeding paper correctly and all the sensors are working correctly.

• Make sure the paper size setting is correct for the size paper in the tray.

over the sensor. If no media is present, check the pass thru s ensor, flag, and cables.

• Try running the Input Tray Tests for Tray 4 and see if Tray 4 is feeding paper correctly and all the sensors are working correctly.

• Make sure the paper size setting is correct for the size paper in the tray.

over the sensor. If no media is present, check the pass thru s ensor, flag, and cables.

• Try running the Input Tray Tests for Tray 5 and see if Tray 5 is feeding paper correctly and all the sensors are working correctly.

• Make sure the paper size setting is correct for the size paper in the tray.

84 xx 1C There is media over the Tray 6 pass thru sensor during warm up. Check for media

84 xx 1D The envelope feeder pass thru sensor never deactivated. The display of this code

84 xx 1E x1 x2 The envelope feeder pass thru sensor was never activated.

84 xx 20 x1 x2 The imaged page is not the expected page.

84 xx 21 x1 x2 The smart tray x did not pick a sheet of paper.

over the sensor. If no media is present, check the pass thru s ensor, flag, and cables.

• Try running the Input Tray Tests for Tray 6 and see if Tray 6 is feeding paper correctly and all the sensors are working correctly.

• Make sure the paper size setting is correct for the size paper in the tray.

indicates that a n e nvelope never cros se d over the sensor flag and pass ed beyond the sensor, or the flag and sensor are not operating properly. Go to “Envelope

feeder service check” on page 2-49.

(x1=media size , x2=media source) Make sure envelopes are feeding over the sensor. If an envelope feeds over the

sensor but the sensor does not activate, check the sensor and flag for correct operation. If the sensor and flag are operating correctly, go to “Envelope fe ede r

service check” on page 2-49.

(x1=media size , x2=media source) Check the pass thru sensor to make sure it is operating properly. If no problem is

found, it may be necessary to try a new pass thru sensor.

(x1=media size , x2=media source) Check tray x auto compensator and tray parts for correct operation. If no problem

is found, go to “Input tray(s) service check” on page 2-64.

2-8 Service Manual

Infoprint 1332/1352/1372

Base printer sub error codes (continued)

First 6 bytes sub error code data (xx can be any value)

Explanation

84 xx 22 x1 x2 This code indicates that the media acti va ted the input se nsor bef ore the printer EP

84 xx 23 x1 x2 The transfer servo never started.

84 xx 25 This code indicates that the media has activated the input sensor before the

84 xx 26 This code indicates that media has activated the input sensor; however, the

89 00 01 The exit sensor in the fuser is activated by a piece of media indicating there is a

89 xx 03 The fuser exit sensor did not detect the trailing edge of the media going through

was ready. (x1=leading edge of media state, x2=trailing edge of media state)

(x1=media size , x2=leading edge of media state)

printhead has locked. Enough time has elapsed since printhead start to expect a lock. One of the following may be failing:

• Printhead assembly

• System board

• Printhead cables

printhead fell out of lock condition or not enough tim e ela pse d si nc e the printh ead start to expect a stable lock. The media may have also reached the input sensor early.

piece of media in the machine during POST. Check for media in the exit of the fuser assembly or redrive assembly. Feed a

sheet of paper, and if the same error occurs after clearing the fuser or the same error occurs when no media is present, check the exit sensor assembly, internal fuser assembly cabling, DC fuser cable to the system board, and the cable connection to J14 on the system board. Service tip: Turn the printer off, enter the diagnostic tests menu, and select the base sensor test. S ele ct out put se nsor a nd ch ec k the sens or f o r correc t oper at ion.

the fuser assembly.

• This failure can be caused by a broken fuser exit sensor flag.

• T his ma y also be caused b y erra tic oper ation of e xit s ensor flag o r ex it sensor or

a defective piece of media.

89 xx 04 x1 The fuser exit sensor never actuated from the sheet going through the fuser before

89 xx 07 The narrow media sensor in the fuser was covered by a sheet of paper when not

89 xx 0B x1 The fuser exit sensor may be bouncing.

89 xx 0D The fuser exit sensor bounced. Chec k the e xit se nsor f or co rrect oper a tion. Chec k

the next page begins feeding. (x1=media size)

expected or a piece of media is in the machine during POST. This error can occur when a 202 paper jam has occurred.

1. Remove any piece of media that is over the narrow media sensor.

2. T ry to fee d a piece of paper thro ugh the prin ter (coul d run the print test from the diagnostic test menu). If the media stops over the narrow media sensor again, check the flag and sensor for correct operation.

This error can be caused by a failing exit sensor or system board.

the fuser DC cable to J14 on the system board. Also, the system board may be failing.

Diagnostic information 2-9

Infoprint 1332/1352/1372

Base printer sub error codes (continued)

First 6 bytes sub error code data (xx can be any value)

Explanation

8D 00 00 The fuser exit sensor was never activated by the leading edge of the media fed

8E xx 02 x1 x2 This error can be caused by the input sensor not being activated by a page that

8E xx 06 x1 The second pick f ai led from a paper s our ce when paper w as in the so urce an d the

8E xx 07 x1 The second pick failed from a paper source when paper was in the source. Other

8E xx 08 The paper in the output bin was flushed. The paper ahead of it, in the paper path,

8E xx 09 x1 The second pick from the MPT, Tray 1, or feeder failed when paper was in the

8E xx 0A x1 The second pick from the MPT, Tray 1, or feeder failed when paper was in the

through the printer.

• This error can be displayed after a 201 paper jam.

• This can be caused by a defective fuser exit sensor as sembly.

Note: Enter the diagnostic tests menu, select Base Sensor Tests, select Output Sensor Test and check the fuser exit sensor for correct operation. If

the test fails, check the internal fuser cabling, DC autoconnect on the fuser frame, fuser DC autoco nn ect to the syste m boa rd cable, and the cable connection to J14 on the system board.

was known to have been picked by a source other than the duplex option. Ensure the correct source has been selected and the media is feeding from that source.

only sheet in the paper path.

sheets may have started to feed, but none were in the paper path.

never made it past the output bin sensor or into the tray.

source. Other sheets may be in the paper path. (x1=media source)

source. Other sheets may have started to pick, but none were in the paper path.

x1=media source) 8E x1 0B The DC autocompensator failed or stalled when trying to feed a sheet of media. 8E xx 11 It took too long for the DC autocompensator motor to come up to speed. 8E xx 13 x1 x2 Late feeding from a paper source interfered with the next pick retry.

(x1=media size , x2=media source)

2-10 Service Manual

Infoprint 1332/1352/1372

Base printer (fuser) sub error codes

The following sub error codes could help in diagnosing fuser assembly failures:

Base printer (fuser) sub error codes

First 6 bytes sub error code data (xx can be any value)

920 Service - Fuser Error (under temperature while printing)

Explanation

EN 08 xx yy - 1 EN- zz - - 2

921 Service - Fuser Error (fuser under temperature while at standby) EN 41 xx yy -- 1

EN -- zz -- -- 2

922 Service - Fuser Error (fuser failed to reach standby temperature) EN 42 xx yy -- 1

EN z1 z2 -- -- 2

xx= Actual fuser temperature yy= The temperature that the fuser wants to reach. zz= 00 The hot roll took too long to heat up. zz= 01 The hot roll fell to o far below the desired temperature while printing. zz= 02 The hot roll was too cool while the system was doing some checking. zz= 03 The hot roll was too cool when heating to the desired temperature.

xx= Actual fuser temperature yy= The temperature that the fuser wants to reach. zz= 00 The fuser temperature did not change enough from the fuser lamp

temperature at turn on.

01 The fuser temperature rose more than desired from the fuser

temperature at turn on.

xx= Actual fuser temperature yy= The temperature that the fuser wants to reach.

zz= 00 The fuser temperature did not change enough from the fuser lamp

temperature at turn on.

01 The fuser temperature rose more than desired from the fuser

temperature at turn on.

z2= 00 The hot roll did not reach standby temperature in time during standby.

01 The hot roll took too long to reach the beginning lamp detection

temperature.

02 The hot roll reached ‘final lamp detection temperature’ but took longer

than expected.

03 The hot roll timed out trying to reach the ‘final lamp detection

temperature.’ 04 After hot roll lamp detection, did not reach steady state control in time. 05 The hot roll did not reach operating temperature in time.

923 Service - Fuser Error (Fuser Cover Temperature) EN 12 xx yy -- 1

EN -- -- -- -- 2

924 Service - Fuser Error (Open Thermistor Failure) EN 18 xx -- -- 1

EN -- 00 -- -- 2

This sub error code displays anytime that the hot roll has reached a higher than desired temperature.

xx= Actual fuser temperature yy= The temperature that the fuser wants to reach.

This code is usually generated when an open circuit check is made of the thermistor circuit in the fuser. xx= Actual Fuser Temperature

Diagnostic information 2-11

Infoprint 1332/1352/1372

Base printer (fuser) sub error codes (continued)

First 6 bytes sub error code data (xx can be any value)

925 Service - Fuser Error (Wrong Fuser Lamp Installed)

Note: The following sub error codes are only for an incorrect lamp being installed.

Explanation

EN 07 xx yy zz 1 EN -- -- -- 2

This error code is generated anytime an incorrect lamp is detected. xx= 00 Lamp detection performed and found an error.

01 It took long to do lamp detec tio n an d N VR AM d etected a previo us w ro ng

lamp detected.

yy= Actual temperature zz= The temperature that the fuser was trying to reach.

Duplex option sub error codes

Status byte 4 contains the most valuable information to help isolate a failing part or assembly in the duplex option and is the only byte contained in the following table.

Status byte 4 Explanation

00 No duplex error. No problem was reported to the engine by the duplex system

01 The leading edge of the sheet of paper never arrived at the input sensor. 02 The duple x opti on syst em board never received media notification from the printer. 03 The trailing edge of the sheet of paper never cleared the input sensor. 04 The leading edge of the sheet of paper never arrived at the exit sensor.

05 The duplex logic thinks a sheet of paper is feeding to the duplex option due to a

card.

Note: This error is the most common due to the long length of the paper path between the input sensor and the exit sensor.

sensor malfunction in the paper path when in fact the printer has not sent a command to send a sheet of paper to the duplex option.

3D There is paper left in the duplex option. Paper was sensed during IR clear during

2-12 Service Manual

06 The exit sensor detected a sheet of paper too early. 07 The sheet of paper trailing edge did not clear the exit sensor in the desired length

of time. 08 The feed motor experienced a complete motor stall. 0E The DC motor is under speed. The motor never reached the correct operating

speed. 13 There is paper left in the duplex option. Paper was sensed during the homing

operation during POST. 15 There is paper left in the duplex option. Paper was sensed during the DC motor

diagnostic test during POST. 18 The DC motor experi enced an acceleration error.

POST.

Infoprint 1332/1352/1372

Envelope feeder sub error codes

First 6 bytes sub error code data (xx can be any value)

84 xx 17 There is an envelope in the feeder during POST.

Explanation

84 xx 1D x1 x2 The envelope feeder pass thru sensor activated but never deactivated.

84 xx 1E x1 x2 An envelope never activated the envelope feeder pass thru sensor or the sensor

(x1=media size , x2=media source) This error can be caused by an envelope over the pass thru sensor. Remove the

envelope and try to feed an envelope. If the envelope stops over the pass thru sensor, try the following:

• Enter the diagnostic test menu, select Input Tray Sensor Tests, select Envelope Fee der Sensor Test.

• Check the envelope pass thru sensor to ensure it is operating correctly. If the sensor test fails, go to “Envelope feeder service check” on page 2-49.

If the test passe s , lo ok for anythin g th at might cause the e nvelope to st op over the sensor.

never sensed the presence of an envelope. (x1=media size , x2=media source)

• Make sure the envelope feeds to the pass thru sensor.

• Check to see if the envelope actuates the pass thru sensor flag.

Diagnostic information 2-13

Infoprint 1332/1352/1372

Ready <warning>

Ready <fax status> <warning>

Ready HEX <warning>

Power Saver HEX <warning>

Power Saver <fax status> <warning>

Res Reduced <warning>

Res Reduced <fax status> <warning>

User status displays

Each user status screen may also display a warning message. See “Warning messages (second

lines)” on page 2-16 for additional information when they display.

User status displays Status Action

The printer is ready to receive and process data.

Press Menu to take the printer out of Ready and enter all the menus except the Tests Menu (Busy State).

The printer displays the fax status. Press Menu to take the printer out of

Ready and enter all the menus except the Tests Menu (Busy State).

The printer is ready and HEX Trace is active, which is kno wn as H EX Trace Ready.

Press Menu to take the printer out of Ready and enter the Tests Menu (Busy State). Press Select for the values. Press Menu until Reset Printer displays on the second line. Press Select to reset the printer.

When in the power saver mode the printer displays this screen instead of

Press Menu to take the printer offline

and access the Ready Menu Group. the ready screen. When a job is received, the power saver screen remains displayed until the printer exits the power saver mode and the printer warms up.

When the printer has been conf igured to receive or send faxes the printer displays this screen.

Press Go to take the printer out of

power saver and initiate a printer warm

up cycle.

Press Stop to take the printer offline.

Not Ready is displayed and no more

data is processed. Press Go to return

the printer to the previous state.

2-14 Service Manual

The prin ter is processing data or printing pages and the resolution of a page belonging to the current job has been reduced from 600 to 300 dpi to prevent a Memory Full Error.

Displayed whenever the printer has been configured to receive or send faxes.

Press Stop to take the printer offline.

Not Ready is displayed, no more data

is processed, and the current job in the

paper path is processed. Press Go to

return the printer to the previous state.

Press Menu to access the Busy/

Waiting Menu. The following functions

may be available:

• Cancel Job

• Reset Printer

• Reset Active Bin

• Cancel FAX

Infoprint 1332/1352/1372

Waiting <interpreter> <warning>

User status displays Status Action

Displayed until the current job is terminated or until additional data is received on the active link. (PCL, PS, PJL, PPDS, SIC, or HEX) may be displayed for the value for interpreter if the printer is not configured for fax.

Press Go to print the contents of the printer buffer, staple the accumulated sheets, or terminate the collation set. Note: Go does not terminate the current pr int job.

Press Menu to access the Busy/ Waiting Menu group. The following functions may be available:

• Cancel Job

• Reset Printer

• Reset Active Bin

• Print Buffer.

Diagnostic information 2-15

Infoprint 1332/1352/1372

Warning messages (second lines)

These second line warnings apply to the User status displays (see “User status displays” on

page 2-14). For example,

Ready <warning>

If none of the conditions exist that are listed in the following table, line two is blank. If any of the messages in the table are displayed, the following actions can be taken:

• Press Menu to tak e the printer offline and access the Ready Menu group. The Menu buttons are

not active if Menu Lockout is turned on.

• Press Stop to take the printer offline. The Not Ready message displays. No additional data is

processed from the host computer. Press Go to return the printer to the Ready state.

User message Explanation

Toner Low If the toner cartridge is low, then Toner Low displays. The Toner Low condition

Tray x Missing If any of the input trays equipped with tray present sensing are missing, then

Tray x Empty If any of the inpu t tra y s are em pty, then Tray x Empty displays, where x designates

Tray x Low If any of the input trays are low, then “Tray x Low” displays, where x designates

clears whenever the upper front door is opened, and Toner Low displays again if the condition exists after the upper front door is closed.

Tray x Missing displays (where x designates which tray (1 through 5) is missing. If multiple tra ys a re missing, the y are prioritiz ed in this order: Tray 1, 2..., then Tray 5. Tray x Missing status clears whenever Tray x is reinserted. If the Tray 1 Missing message does not clear when tray 1 is inserted, go to

“Parallel port service check” on page 2-77. If Tray 2 through 5 Missing

message does not clear b y in serting the tray, go to “Input tray(s) service chec k”

on page 2-64.

which tray (Tray 1 through 5) is empty. If multiple trays are empty, then they are prioritized in this order: Tray 5, Tr ay 4,...Tray 1. Note: Tray x Empty status clears whenever Tray x is removed. Whe n Tray x is reinserted, it is examined and the appropriate status, if any, displays. Empty status is not displayed for the Envelope Feeder or Multipurpose Feeder.

which tray (1 through 5) is low. If multiple trays are low, they are prioritized in the following order: Tray 5, 4, 3, 2, and 1. Note: Tray x Low clears whenever tray x is empty, or tray x is removed. When tray x is reinserted, it is examined and the appropriate status, if any, displays. The printer cannot detect when the envelope feeder or multipurpose feeder are low.

2-16 Service Manual

Infoprint 1332/1352/1372

Busy

Flushing Buffer

Printing Menu Settings

Printing Directory List

Restoring Factory Defaults

Performing Self Tests

Not Ready (Press Go)

Resetting Printer

User status messages

User status messages Status Action

The printer is busy receiving or processing data, or printing data. Note: The printer indicator light blinks while the printer is processing data.

The printer is flushing corrupted print data and the current print job is being discarded.

The prin ter is processing or printing a list of current setti ngs menus because Print Menu Settings is selected from the menu.

A directory of the flash and disk contents is processing or printing because Print Directory is selecte d from the menu.

Press Stop to take the printer out of Busy status. Not Ready displays. No additional data processes, but the printer processes all paper currently in the printer paper path. Press Go to return to Ready.

No button actions are possible while this message displays.

Press Stop to take the printer out of Ready status. Not Ready displays. No additional data is processed, but the printer processes all paper currently in the printer paper path. Press Go to return to Ready status after the page prints. Press Menu to take the printer out of Ready and enter the Tests Menu (Busy state). Press Select for the values. Press Menu until Reset Printer displays on the second line. Press Select to reset the printer.

Press Stop to take the printer out of Ready status. Not Ready displays. No additional data is processed, but the printer processes all paper currently in the paper path. Press Go to return to Ready after the page prints. Press Menu to take the printer out of Ready and enter the Tests Menu (Busy state). Press Select for the values. Press Menu until Reset Printer displays on the second line. Press Select to reset the printer.

The prin ter is restoring factory defaults. No button actions are possible while

this message displays.

The printer is running the normal series of start-up tests after it is powered on.

No button actions are possible while

this message displays. When the tests are co mplete , the printer returns to Ready.

The printer is in the Not Read y state, which means it is not rea dy to rec eive or process data. This message displays when Menu is pressed during a print job.

Press Go to take the printer out of the

Not Ready state. Press Menu to take

the printer out of Ready and enter the

Tests M enu (Busy state). Press Menu

until Reset Printer displays on the

second line. Press Select to reset the

printer. The printer is deleting any print jobs in

process and restoring all settings to

No button actions are possible while

this message displays. user defaults.

Diagnostic information 2-17

Infoprint 1332/1352/1372

Formatting Flash (Do Not Powe r Off)

Program Flash (Do Not Powe r Off)

Formatting Disk

Programming Disk (Do Not Powe r Off)

Menus Disabled

Activating Menu Changes

User status messages Status Action

The flash memory is being formatted. No button actions are possible while

this message displays.

The flash memory is being programmed, which means fonts or

Do not perform any button actions

while this message displays. macros are being written to flash memory.

The disk is being formatted. No button actions are possible while

this message displays.

The disk is being programmed, which means fonts or macros are being written to disk.

No button actions are possible while

this message displays.

Note: If information is written to flash

memory and to disk at the same time,

the Program Flash message displays. The printer menus have been disabled.

This occurs when Menu is pressed

No button actions are possible while

this message displays. while the printer is Ready and Menu Lockout is active. The printer displa y shows this me ssage f or one se cond and then returns to the Ready message.

The printer is reset to activate a printer setting changed in the menus.

No button actions are possible while

this message displays.

2-18 Service Manual

Infoprint 1332/1352/1372

User attendance messages

Primary message Secondary message Explanation

Change Cartridge Invalid Refill

Change <input source> <Custom Type name>

Change <input source> <custom string>

Change <input source> <size>

Select one of the following actions:

• Remove the toner cartridge and install a new cartridge.

• Press a nd ho ld Select an d press Return to display debug data for the engine and cartridge code.

Note: This mes sage ma y help diagnos e a potential printer problem.

This message displays when the user should change the media installed in one of the input options.

• <input source>=Tray 1, Tray 2, Tray 3, Tray 4, Tray 5, MPF Feeder, Envelope Feeder.

• <Custom Type name>=Custom 1 through Custom 6 using the MarkVision™ utility. When the printer is prompting for one of the custom types which has been named by the user, then only the custom type name is displa yed on line 2. The na me may be truncated to fit the display.

This message displays when the user should change the media installed in one of the input options.

• <input source>=Tray 1, Tray 2, Tray 3, Tray 4, Tray 5, MPF Feeder, Envelope Feeder.

• <custom string>= a user definable name.

This message displays when the user should change the media installed in one of the input options:

• <input source>=Tray 1, Tray 2, Tray 3, Tray 4, Tray 5, MPF Feeder, Envelope Feeder.

• <size>=letter, legal, B5, A4, Executive, Universal, A5, B4, A3, 11x17, Folio, or Statement. For envelo pe s , <size>=7¾ Envelope, 9 Envelope, 10 Envelope, DL Envelope, C5 Envelope, B5 Envelope, or other Envelope.

Change <input source> <type><size>

This message displays when the user should change the media installed in one of the input options.

• <input source>=Tray 1, Tray 2, Tray 3, Tray 4, Tray 5, MPF Feeder, Envelope Feeder.

• <type>=Bond, Card stock, Colored, Envelope, Labels, Ltrhead, Plain, Preprint, or Transparency.

Diagnostic information 2-19

Infoprint 1332/1352/1372

User attendance messages (continued)

Primary message Secondary message Explanation

Check Duplex Connection

Check Tray x Connection

This messages displays for the following conditions:

• The duplex option may have been removed from the printer, possibly to clear a paper jam or to remove the opt ion .

• The duplex option may be attached to the printer but a communications problem may prevent the printer from detection. F or e xample, t here ma y be a poor connection or a hardware failure.

The following actions may be taken:

• If the option was temporarily removed or not connected properly, reattach or reconnect it.

• Press Go to execute a configuration change which notifies the printer the option has been hot unplugged (removed with the power on).

Note: This action is not available if the printer is in Diagnostics Mode or running diagnostics.

• If the device is experiencing a hardware problem, turn the printer off and on. If the message continues to be displayed, go to “Duplex option

service check” on page 2-47.

Tray x=Tray 2, Tray 3, Tray 4, or Tray 5 This messages displays for the following conditions:

• The s pecified d evic e ma y ha ve been remov ed fr om the printer, possibly to clear a paper jam or to uninstall the option.

• The option may be attached to the printer but a communications problem may prevent the printer from detecting the option. For example, there may be a poor connection or a hardware failure.

The following actions may be taken:

• If the option was temporarily removed or not connected properly, reattach or reconnect it.

• Press Go to execute a configuration change which notifies the printer the option has been hot unplugged (removed with the power on). Note: This action is not available if the printer is in Diagnostics Mode or running diagnostics.

• If the device is experiencing a hardware problem, turn the printer off and on. If the message continues to be displayed, go to “Input tray(s)

service check” on page 2-64.

Close Finisher Side Door

Close Finisher Top Cover

Delete All Jobs Go/Stop?

2-20 Service Manual

Close the finisher side door. If the message does not clear automatically when the door is closed, go to

“StapleSmart finisher service chec k” o n page 2-86.

Close the finisher top cover. If the message does not clear automatically when the cover is closed, go to

“StapleSmart finisher service chec k” o n page 2-86.

When the user has selected the Print and Hold Delete All Jobs selection, this message is displayed. The following actions may be taken:

• Press Go to confirm the selection. All jobs are deleted.

• Press Return or Stop to cancel the delete operation.

Infoprint 1332/1352/1372

User attendance messages (continued)

Primary message Secondary message Explanation

Disk Corrupted Reformat?

Empty Box M This message is dis pl ayed when the hole punch alarm

Insert Box M This message is displ a y ed w hen the ho le punc h bo x is

The prin ter has detected there are errors on the hard disk that cannot be corrected . The disk cannot be used until it is reformatted. Warning: All data on the disk will be lost if you format the disk.

The following actions can be taken:

• Power off and remove the disk. The disk w ill not be formatted.

• Press Go to format the disk. All data is lost when you format the disk.

is on and the printer informed by the code the hole punch box M is full. The following actions may be taken:

• Empty the hole punch box.

• Press Go to ignore the message. The Box M Full

appears on line 2 of the display and the job is printed without hole punching. The message remains until the box is emptied.

If this message continues to be displayed when the box has been emptied, go to “StapleSm art finisher

service check” on page 2-86.

missing or installed incorrectly. The message is displayed during any of the following times, regardless of the hole punch alarm setting:

• At POST

• After the finisher side door has been closed

• Before the first page of a job requesting hole

punch. The message displays once per job.

The following actions can be taken:

• Install the hole punch box.

• Press Go to ignore the message. The Box M

Missing message appears on the status line. A job that is set for hole punching will not be punched. The message continues to display on all subsequent jobs that request hole punching.

If this message cannot be cleared after inserting the box, go to “StapleSmart finisher service check” on

page 2-86.

Insert Cartridge or Close Door

Insert Staple Cartridge This message displays when the staple cartridge is

This message displays when the printer front door is open or the print cartridge is missing. If this message cannot be cleared, go to “Cover

closed switch/cable service check” on page 2-44.

missing or installed incorre ctly. The message appears , regardless of the Staple Alarm setting, at the following times:

• At POR

• After the Stapler Door has been closed.

The following actions can be taken:

• Install the stapler cartridge.

• Press Go to clear the message. The printer

handles stapled jobs as i f the s taple cartridge were installed, but empty. The Staples Empty message appears on the status line and the Load Staples may display.

Diagnostic information 2-21

Infoprint 1332/1352/1372

User attendance messages (continued)

Primary message Secondary message Explanation

Insert <tray><tray>=Tray 1, Tray 2, Tray 3, Tray 4, or Tray 5.

Install Bi n x or Cancel Job

The printer detects a tray needs to be inserted. The printer does not continue until it detects the tray is inserted.

Note: This situation usually occurs when the tray is refilled during a job. To refill a tray during a printing session, press Stop and wait for pages to reach the output bin before refilling the tray. The following actions may be taken:

• Insert the requested tray.

• Press Menu until Busy/Waiting displays. The

following selections are available:

-Cancel Job

- Reset Printer

- Reset Active Bin

If the message canno t be clea red, go to “I nternal tray

card/paper size sensing service check” on page 2-66 or “Input tray(s) service check” on page 2-64.

Bin x=Bin 1, Bin 2, or Bin 3. This message is displayed when a paper handling option has been hot unplugged. The printer requires the reinstallation of the option to print a page which has been f ormatted by the interpreter bef ore the option was removed. The following actions may be taken:

• Install the option.

• Press Menu until Busy/Waiting displays. Select

one of the following:

-Cancel Job

- Reset Printer

- Reset Active Bin

If the message ca nnot be clea red, go t o “Inpu t tray(s)

service check” on page 2-64.

Install Duplex or Cancel Job

Install Env Feed or Cancel Job

This message is displayed when a duplex option has been hot unplugged. The printer requires the reinstallation of the option to print a page which has been formatted by the interpreter before the option was removed. The following actions may be taken:

• Install the duplex option.

• Press Menu until Busy/Waiting displays. Select

one of the following:

-Cancel Job

- Reset Printer

- Reset Active Bin

If the message cannot be cleared, go to “Duplex

option service check” on page 2-47.

This message is displayed when the envelope feeder has been hot unplugged. The printer requires the reinstallation of the feeder to print a page which has been formatted by the interpreter before the feeder was removed. The following actions may be taken:

• Install the envelope feeder.

• Press Menu until Busy/Waiting displays. Select

one of the following:

-Cancel Job

- Reset Printer

- Reset Active Bin

If the message cannot be cleared, go to “Envelope

feeder service check” on page 2-49.

2-22 Service Manual

Infoprint 1332/1352/1372

User attendance messages (continued)

Primary message Secondary message Explanation

Install Tray x or Cancel Job

Load Staples This message d isplays when the Staples Empty Alarm

Tray x=Tray 2, Tray 3, Tray 4, Tray 5. This message is displayed when a paper handling option has been hot unplugged. The printer requires the reinstallation of the option to print a page which has been f ormatted by the interpreter bef ore the option was removed. The following actions may be taken:

• Insta ll the option.

• Press Menu until Busy/Waiting displays. Select

one of the following:

-Cancel Job

- Reset Printer

- Reset Active Bin

If the message ca nnot be clea red, go t o “Inpu t tray(s)

service check” on page 2-64.

is activated and one of the following occurs:

• There are no sta ple s in the stap ler.

• The maximum number of staples have been fired

after the engine has reported that the staple cartridge is low.

• The printer does not detect the staple cartridge is present.

The following actions may be taken:

• Insta ll a ne w staple c artridge to clear this mes sage and select Start or Continue to resume printing the staple job.

• Choose to ignore the Load Staples message for this print job by pressing Go or Select. The printer starts or resumes printing, but does not staple the rest of the job.

• Press Menu until Busy/Waiting displays. The following action s may be available:

-Cancel Job

- Reset Printer

- Reset Active Bin

Priming Failed Retry. Go/Stop?

This message displays when an error has occurred during the staple priming operation. This message not only notifies the user that a specific error interfered with the priming, but allows the user to request the process begin again. The following actions are available:

• Press Go to restart the priming operation.

• Press Return or Stop to cancel the priming

operation.

Diagnostic information 2-23

Infoprint 1332/1352/1372

User attendance messages (continued)

Primary message Secondary message Explanation

Reattach Bins x–y

Reattach Envelo pe Feeder

Bins x–y=Bins 1 to 5, Bins 2 to 6, or Bins 6 to 10 This messages displays for the following conditions:

• The sp eci fied output bins may have been removed from the printer , poss ibly to clear a paper jam or to remove the opt ion .

• The option(s) may be attached to the printer but a communications problem may prevent the printer from detecting the option. For example, there may be a poor connection or a hardware failure.

The following actions may be taken:

• If the option was temporarily removed or not connected properly, reattach or reconnect it.

• If the device is experiencing a hardware problem, turn the printer off and on. If the message continues to be displayed, go to “Input tray(s)

service check” on page 2-64.

This messages displays for the following conditions:

• The feeder may have been removed from the printer, possibly to clear a paper jam or to remove the option.

• The feeder may be attached to the printer but a communications problem may prevent the printer from detecting the option. For example, there may be a poor connection or a hardware failure.

The following actions may be taken:

• If the option was temporarily removed or not connected properly, reattach or reconnect it.

• If the device is experiencing a hardware problem, turn the printer off and on. If the message continues to b e disp layed, go to “Envelope feeder

service check” on page 2-49.

Reattach Output Bin x

2-24 Service Manual

Bin x=Bin 1, Bin 2, or Bin 3 This messages displays for the following conditions:

• The specified output bin may have been removed from the printer , poss ibly to clear a paper jam or to remove the opt ion .

• The option may be attached to the printer but a communications problem may prevent the printer from detecting the option. For example, there may be a poor connection or a hardware failure.

The following actions may be taken:

• If the option was temporarily removed or not connected properly, reattach or reconnect it.

• If the device is experiencing a hardware problem, turn the printer off and on. If the message continues to be di spla y ed, go to“Output expander

service check” on page 2-72.

Infoprint 1332/1352/1372

User attendance messages (continued)

Primary message Secondary message Explanation

31 Defective Print Cartridge

32 Unsupported Print Cartridge

34 Short Paper The printer determines the paper length is too sh ort to

Error code 31 displays when the top front cover is closed and a defective print cartridge is detected. It may take the prin ter 10 -20 sec on ds to de termine if the print cartridge is defectiv e. D ependin g on the set ting of the Machine Class ID the printer may be allowed to print pages during this 10-20 second interval . If pages are allowed to print, the y are n ot reprinted onc e a good print cartridge is inserted. Note: This error indicates the printer was able to read the cartridge ID, bu t the ID did no t pass th e v erificat ion test. To pass the verification test, the ID read from the print cartridge must match the ID from the last “good” print cartridge or the same ID must be read from the print cartridge twice. The last “good” print cartridge ID is stored in N VRAM.

Error 32 displays when the top cover is closed and an unsupported print cartridge is detected. It may tak e the printer 10-20 seconds to determine if the print cartridge is supported. Depending on the setting o f the Machine Class ID the printer may be allowed to print pages during this 10-20 second interval. If pages are allowed to print, then they are not reprinted once a good print cartridge is inserted. If this does not fix the problem, go to “Smart contact assembly service

check” on page 2-85.

print the formatted data. This occurs when the printer does not know the ac tu al pap er s ize loaded in the tray. For auto-size sensing trays, this error occurs if the paper stop is in the incorrect position. Make sure the Paper Size setting is correct for the size paper that is being used.

36 Resolution Reduced The resolution of the page has b een red uced from 60 0

37 Insufficient Collation Area

dpi to 300 dpi to prevent a Memory Full error. This message can only occur if the Resolution Reduction setting is turned on.

Note: 1200 dpi pages are not resolution reduced. If a 1200 dpi job runs out of memory, a Memory Full error displays.

This message displays when the printer memory is insufficient to perform the Flash Memory Defragment operation. Note: This message is posted prior to the actual start of the defragment operation. The printer code determines if enough printer memory is available to complete the defragment ope ration. The user should not be concerned with losing resources stored in the flash option.

The following actions may be taken:

• Press Go to clear the message. To perform the defragment operation:

- Delete fonts, macros, and other data in RAM.

- Install additional printer memory.

• Press Menu until Busy/Waiting appears. The following actions are available:

-Cancel Job

- Reset Printer

- Reset Active Bin

Diagnostic information 2-25

Infoprint 1332/1352/1372

User attendance messages (continued)

Primary message Secondary message Explanation

37 Insufficient Memory Held Jobs may be lost This message displays when the printer memory used

38 Memory Full This message displays when the printer is processing

39 Complex Page This message displays when the page is too complex

to restore the Print and Hold jobs from the disk and found that so me or all of the jobs could not be re stored. The printer ran out of memory while attempting to restore the jobs.

• Press Go to clear the message. Some of the Print and Hold jobs on the d isk will n ot be restor ed. The y remain on the disk, but canno t be accessed.

• Press Menu until Busy/Waiting appears. The following functions may be available:

-Cancel Job

- Reset Printer

- Reset Active Bin

an incoming job and there is insufficient memory available to continue processing the job. The following actions may be taken:

• Press Go to clear the message. Perform the defragment operation:

- Perform the defragment operation

- Delete fonts, macros, and other data in RAM

- Install add iti ona l mem ory

• Press Menu to display Busy/Waiting. The following functions ma y be a vailable:

-Cancel Job

- Reset Printer

- Reset Active Bin

to print. The following actions may be taken:

• Press Go to clear the message and continue the job. Some data los s may occur. Simp li fy the prin t job and reprint, if necessary.

• Press Menu until Busy/Waiting appears. The following selections are possible:

-Cancel Job

- Reset Printer

- Reset Active Bin

50 PPDS Font Error This message displa ys when the PPDS interpreter has

51 Defective Flash This message displays when the printer detects a

52 Flash Full This message displays when there is not enough free

2-26 Service Manual

encountered a font error. Note: This error may only occur when the printer is formatting PPDS print data. The following actions may be taken:

• Press Go to clear the message and continue processing the job.

• Press Menu until Busy/Waiting appears. The following are available:

-Cancel Job

- Reset Printer

- Reset Active Bin

defective flash. This error may occur at power on, or during flash format and write operations. Press Go to clear the message. The flash is marked as bad and normal operation continues. Flash operations are not allowed until the problem is resolved.

space in the flash memory to hold the resources that have been requested to be written to flash.

Infoprint 1332/1352/1372

User attendance messages (continued)

Primary message Secondary message Explanation

53 Unformatted Flash This message displays when the printer detects an

54 Standard Network Software Error

54 Network x Software Error

55 Unsupported option in Slot x

55 Unsupported Flash in Slot x

56 Standard Serial Disabled

56 Serial Port x Disabled This error displays when data is sent to the printer

56 Standard USB Port Disabled

unformatted flash at power on. Press Go to clear the message. The flash is marked as bad and normal operation continues. Flash operations are not allowed until the flash is formatted.

This error displays when a network port is detected, but the printer cann ot establis h communic ations with it.

This error displays when a network port is detected, but the printer cannot est ab lish com munic ations with it.

An unsupported option is installed in the specified solutions port. Pow er off the printer and rem o ve the unsupported option in the specified slot.

An unsupported flash option is installed in the solutions port. Pow er off the printer and rem o ve the unsupported flash option in the specified slot.

This error displays when data is sent to the printer across the standard serial port, but the port has been disabled.

across an optional parallel port, but the port has been disabled. Once this message displays, reporting of further errors is suppressed until the menus are entered, or the printer is reset.

Displaye d when statu s is requeste d ov er the USB p ort, but the port has been disabled. Once the error has been displayed for the first time, reporting of further errors is suppressed until the menus are entered or the printer is reset.

The following actions may be taken:

• Press Go to clear the message. The printer discards any data received on the USB port.

• Press Menu until Busy/Waiting appears. The following are available:

- Reset Printer

- Reset Active Bin

56 Standard USB P ort x Disabled

Displayed when status is requested over the USB port indicated, but the port has been disabled. Once the error has been displayed for the first time, reporting of further errors is suppressed until the menus are entered or the printer is reset. The following actions may be taken:

• Press Go to clear the message. The printer discards any data received on the USB port.

• Press Menu until Busy/Waiting appears. The following are available:

- Reset Printer

- Reset Active Bin

Diagnostic information 2-27

Infoprint 1332/1352/1372

User attendance messages (continued)

Primary message Secondary message Explanation

56 Standard Parallel Port Disabled

56 Parallel Port x Disabled

57 Configuration Change

This error is displayed when data is sent to the printer across the parallel port, but the parallel port has been disabled. O nce thi s m es sa ge i s di sp layed, reporting of further errors is suppressed until the menus are entered, or the printer is reset. The following actions may be taken:

• Press Go to clear the message. The printer discards any data received on the parallel port.

• Press Menu until Busy/Waiting appears. The following are available:

- Reset Printer

- Reset Active Bin

This error is displayed when data is sent to the printer across the parallel port, but the parallel port indicated has been disabled. Once this message is displayed, reporting of further errors is suppressed until the menus are entered, or the printer is reset. The following actions may be taken:

• Press Go to clear the message. The printer discards any data received on the parallel port.

• Press Menu until Busy/Waiting appears. The following are available:

- Reset Printer

- Reset Active Bin

The printer has attempte d to resto re the Print and Hold jobs from the disk and found that some or all of the jobs could not be restored. The printer could not restore jobs from the disk bec ause th e confi gura tion of the printer has change d. This mess age al ternates with the secondary message, “Held jobs may not be restored.” Some configuration changes that may cause this condition are:

• Code version change

• Paper handling option is removed

• Disk has been moved to a different model printer.

Press Go to clear the mes sage. Some of the Print and Hold jobs stored on the disk will not be restored. They remain on the disk, but cannot be accessed.

58 Too Many Trays Attached

58 Too Many Disks Installed

59 Incompatible Output Bin x

59 Incompatible Envelo pe Feeder

2-28 Service Manual

This error code displa ys when to o many inp ut tra ys are attached to the printer.

This error displays when too many disks are attached to the printer.

An incompatible output bin is installed. For Output Bin x, x=1, 2, or 3.

Remove the incompatible output bin and press Go to clear the message. Note: If the user installed the incompatible device to satisfy a Check Device Connections/reattach message, the user should reinstall an associated compatible option or hot unplug the option.

An incompatible envelope feeder is installed. Remove t he incom patib le f eeder and press Go to clear

the message. Note: If the user installed the incompatible device to satisfy a Check Device Connections/reattach message, the user should reinstall an associated compatible option or hot unplug the option.

Infoprint 1332/1352/1372

User attendance messages (continued)

Primary message Secondary message Explanation

59 Incompatible Tray x An incompatible tray is installed. For Tray x, x= 2, 3, 4,

59 Incompatible Duplex An incompatible duplex option is installed.

61 Defective Disk This error code displays when the printer detects a

62 Disk Full This error code displays when there is not enough free

or 5. Remove the incompatible tray and press Go to clear the message. Note: If the user installed the incompatible device to satisfy a Check Device Connections/reattach message, the user should reinstall an associated compatible option or hot unplug the option.

Remove the incompatible duplex option and press Go to clear the message.

Note: If the user installed the incompatible device to satisfy a Check Device Connections/reattach message, the user should reinstall an associated compatible option or hot unplug the option.

defective disk. This error may occur at power on or during disk format and write operations. While this message displays, press Go to clear the message. The disk is marked defective and n ormal printer operations continue. Disk operations are not allowed with a defective disk. The Format Disk menu is not shown.

space on the disk to ho ld the resou rces th at hav e be en requested to be written to the disk. This message displays for both resource and PostScript Disk operators when the disk is full.

63 Unformatted Disk This error code displays when the printer detects an

64 Unsupported Disk Format

80 Scheduled Maintenance

81 Engine Code CRC Failure

88 Toner Low This message displays when toner low occurs and the

unformatted disk at power on. Press Go to clear the message. The disk is marked as bad and normal operation continues. Disk operations are not allowed until the disk is formatted.

The printer detects an unsupported disk format at POR. Press Go to clear the message . The di sk is ma rked as bad and normal operation continues. Further disk operations are not allowed until the disk is formatted.

The operator panel displays this message at each 300K page count interval. It is necessary to replace the fuser assemb ly, transfer ro ller, charge roll, and pick rolls at this interval to maintain the print quality and reliability of the printer. The parts are available as a maintenance kit. For more information, go to

“Schedule d maintenance” on page 6-1.

This error displays when the microcode to be programmed in the engine flash code module has failed a CRC check. Press Go to clear the message. The microcode data is discarded and must be retransmitted from the host computer.

toner low alarm is activate d. Press Go to clear this message.

Diagnostic information 2-29

Infoprint 1332/1352/1372

User attendance messages (continued)

Primary message Secondary message Explanation

200 Paper Jam Remove Cartridge

201 Paper Jam Remove Cartridge

202 Paper Jam Open Rear Door

231 Duplex Paper Jam Rear

Leave Job in Finisher Primary: Paper is jammed at the printer input sensor.

Open the printer upper front door an d remo v e the print cartridge to access the paper jam area. Secondary: When this message is displayed, do not remove accumulated sheets during the jam clearance procedure as the printer will not reprint the removed sheets. Also, if the accumulated sheets are removed, the portion of the job printed after the jam will not be stapled.

Leave Job in Finisher Primary: Paper is jammed between the printer input

and exit sens ors. Open th e printer upper fron t door and remove the print cartridge to access the jam area. Secondary: When this message is displayed, do not remove accumulated sheets during the jam clearance procedure as the printer will not reprint the removed sheets. Also, if the accumulated sheets are removed, the portion of the job printed after the jam will not be stapled.

Leave Job in Finisher Primary: Paper is jammed at the printer exit sensor.

Open the printer rear door to access the jam area. Secondary: When this message is displayed, do not

remove accumulated sheets during the jam clearance procedure as the printer will not reprint the removed sheets. Also, if the accumulated sheets are removed, the portion of the job printed after the jam will not be stapled.

Leave Job in Finisher Primary: A piece of media did not arrive at the duplex

input sensor, but did leave the printer exit sensor. Secondary: When this message is displayed, do not remove accumulated sheets during the jam clearance procedure as the printer will not reprint the removed sheets. Also, if the accumulated sheets are removed, the portion of the job printed after the jam will not be stapled.

232 Duplex Paper Jam Rear

233 Duplex Paper Jam Rear

234 Duplex Paper Jam Rear

2-30 Service Manual

Leave Job in Finisher Primary: A piece of media did not clear the duplex

input sensor but did leave the printer exit sensor. Secondary: When this message is displayed, do not remove accumulated sheets during the jam clearance procedure as the printer will not reprint the removed sheets. Also, if the accumulated sheets are removed, the portion of the job printed after the jam will not be stapled.

Leave Job in Finisher Primary: A piece of media failed to make the duplex

double feed sensor during turnaround. Secondary: When this message is displayed, do not

Leave Job in Finisher Primary: The media did not reach the duplex exit

sensor. Secondary: When this message is displayed, do not remove accumulated sheets during the jam clearance procedure as the printer will not reprint the removed sheets. Also, if the accumulated sheets are removed, the portion of the job printed after the jam will not be stapled.

Infoprint 1332/1352/1372

User attendance messages (continued)

Primary message Secondary message Explanation

235 Duplex Paper Jam Front

236 Duplex Paper Jam Front

237 Duplex Paper Jam Front

238 Duplex Paper Jam Leave Job in Finisher Primary: A piece of media is over one of the duplex

Leave Job in Finisher Primary: A piece of media is over the duplex double

feed sensor. Secondary: When this message is displayed, do not remove accumulated sheets during the jam clearance procedure as the printer will not reprint the removed sheets. Also, if the accumulated sheets are removed, the portion of the job printed after the jam will not be stapled.

Leave Job in Finisher Primary: A p iece of med ia did n ot lea v e the dup lex e xit

Leave Job in Finisher Primary: A piece of media did not reach the printer

input sensor. Secondary: When this message is displayed, do not

sensors during a reset. Secondary: When this message is displayed, do not remove accumulated sheets during the jam clearance procedure as the printer will not reprint the removed sheets. Also, if the accumulated sheets are removed, the portion of the job printed after the jam will not be stapled.

239 Duplex Paper Jam Leave Job in Finisher Primary: A paper jam has occurred in the duplex

24x Paper Jam Check Tray x

250 Paper Jam Check MP Feeder

260 Paper Jam Check Envelope Feeder

27x Paper Jam Check Output

option. Secondary: When this message is displayed, do not remove accumulated sheets during the jam clearance procedure as the printer will not reprint the removed sheets. Also, if the accumulated sheets are removed, the portion of the job printed after the jam will not be stapled.

Paper is jammed around Tray x. (x=tray 1 thru 5) Try opening Tray x. If the tray is difficult to remov e, then

you ma y ha v e to rem ove the tray above or belo w tray x to remove the jammed pages.

Paper is jammed in the multipurpose feeder.

Paper is jammed in the envelope feeder.

Paper is jammed in output bin. Open the rear door to access the jammed pages.

Diagnostic information 2-31

Infoprint 1332/1352/1372

User attendance messages (continued)

Primary message Secondary message Explanation

280 Paper Jam Check Finisher

281 Paper Jam Check Finisher

282 Staple Jam Check Stapler

283 Staple Jam Check Stapler

1565 Emul Error Load Emul Option

Leave Job in Finisher Primary: P aper i s jamm ed in the finish er optio n. Open

Remove Job from Finisher

the finisher option si de d oo r or top cover to acc es s t he jammed pages. Secondary: When this message is displayed, do not remove accumulated sheets during the jam clearance procedure as the printer will not reprint the removed sheets. Also, if the accumulated sheets are removed, the portion of the job printed after the jam will not be stapled.

Primary: P aper i s jamm ed in the finish er optio n. Open the finisher option si de d oo r or top cover to acc es s t he jammed pages. Secondary: When this message is displayed, remove the job from the f inish er. The printed will not reprint the removed sheets.

Primary: A staple jam has been detected during normal stapler operation.

Secondary: The printer flashes the secondary message to indicate that all accumulated sheets should be removed during the jam clearance.

A staple jam has been detected during the priming operation. Note: Press Go to initiat e priming and resume printing while either of the primary or secondary messages displays.

This message appears when the IPDS emulation version contained in the SIMM does not function with the printer code. This message automatically clears in 30 seconds, and the IPDS emulation is disabled. No other printer functions are affected. The correct IPDS emulation must be downloaded.

User line 2 link me ssages

If the printer is locked on a particular link, the link indication displays. If the printer is ready to process any link, no messages display. Link messages are listed in the following table.

User message Explanation

Parallel Standard Parallel Port, if available. Serial Standard Serial Port, if available. Serial x Serial Port is attached to PCI connector x, where x=1, 2, or 3. Network x Network card x is attached to PCI connector x, where x=1, 2, or 3. LocalTalk x LocalTalk Car d x is attached to PCI connector x, where x=1, 2, or 3. Infrared Standard Infrared port, if available. Infrared x Infrared Port x is attached to PCI connector x, x=1, 2, or 3.

2-32 Service Manual

Infoprint 1332/1352/1372

Check device connection messages

The messages in the following table display when the printer loses communications with one of the following devices.

User status message Explanation

Check Env Feeder Connection

Check Tray x Connection

Check Duplex Connection

Check envelope feeder connection.

Check tray x, where x=1, 2, 3, 4, or 5.

Check duplex option connection.

The messages in the following table can occur in two ways. The specified device could have been removed from the printer, for instance to clear a paper jam. Otherwise, the device can still be attached to the printer, but is experiencing a communications problem, not fully connected, or having a hardware failure.

If the device is temporarily removed or not connected properly, then the user is advised to reattach it. When the option is recognized, the printer automatically clears the error and continues. If the option is experiencing a hardware problem, turn the printer off and back on. If the error occurs again, the user is advised to turn the printer off, remove the option, and call for service.

User status message Explanation

Turn Printer OFF to Enable Option

A printer option, Input Tray, or Envelope Feeder, has been attached while the printer is powered on. To use the option, the printer must first be powered off and back on again. Data loss results if print jobs are active when the printer is power cycled. If a print job is activ e, then remov e the opt ion and finis h the job . The printe r automatically clears the message once the option is removed. Once the job is complete, turn off the printer and attach the option again.

Insert Duplex Front Cover

Close Duplex Rear Door The duplex rear door is open.

The duplex front access cover is not installed.

Diagnostic information 2-33

Infoprint 1332/1352/1372

Power-On Sel f Test (POST)

When you turn the printer on, it performs a Power-On Self Test. Check for correct POST functioning of the base printer by observing the following:

1. The LED comes on.

2. The operator panel displays one and a half row of pels, and then clears.

3. Diamonds scroll across the display, and then clear.

4. The operator panel displays one and a half row of pels, and then clears.

5. The top line of the operator panel displays one square block of pels that turn on one at a time

until all sixteen blocks display and then they all turn off. For example:

* 32MB 350 Mhz

6. Performing Self TeVW appears on the display.

• The high-capacity option elevator tray moves to the uppermost position if installed.

• The duplex option is checked if installed.

7. %XV\ appears on the display.

If present, the following errors or messages may disp lay:

• Close Door or Insert Cartridge display if the upper front cover is open or the print cartridge

is missing.

• Any cartridge errors, such as Defective Cartridge, Prebate Violation, or Missing Cartridge.

8. The fuser lamp turns on. The fuser takes longer to warm up from a cold start than a warm start.

9. The main fan turns on.

10. The main drive motor turns on.

11. The developer drive assembly drives the developer shaft in the toner cartridge.

12. The exit rollers turn.

13. The operator panel LED starts blinking.

14. Ready appears on the display.

2-34 Service Manual

Infoprint 1332/1352/1372

Symptom tables

Base printer symptoms

Symptom Action

Dead machine Go to “Dead machine service check” on page 2-45. Operator panel—one or more buttons do

not work. Operator panel—display is blank. Printer

sounds 5 beeps. Operator panel—display is blank. Printer

does not sound 5 beeps. Operator panel continuously displays all

diamonds, sounds 5 beeps, and does not complete POST.

Paper feed problems—base printer or integrated 500-sheet paper tray

Paper jams at exit of redrive assembly— duplex option not installed.

Paper jams at exit of redrive assembly— duplex option insta lled.

Fuser solenoid fails to operate. Go to “Fuser solenoid service check” on page 2-55. Print quality—black page Go to “Print quality—all black page” on page 2-79. Print quality—blank page Go to “Print quality—blank page.” on page 2-79. Print quality—light print Go to “Print quality—light print” on page 2-84. Print quality—background Go to “Print quality—background” on page 2-82. Print quality—residual image Go to “Print quality—residual image” on page 2-83. Print quality—skew Go to “Paper feed serv ice che c k ” on page 2-76. Print quality—banding Go to “Print quality—banding” on page 2-83. Print quality—random ma rks Go to “Print quality—random marks” on page 2-80. Print quality—toner on backside of printed

page. Print quality—vertical black bands on edge

of copy. Unable to clear a 32-Unsupported Print

Cartridge user error message.

Go to “Operator panel buttons service check” on page 2-70.

Go to “Operator panel service check” on page 2-70.

Replace the operator panel assembly.

Go to “Operator panel service check” on page 2-70.

Go to “Paper feed service che c k ” on page 2-76.

Go to “Duplex option service check” on page 2-47.

Go to “Print quality—toner on backside of printed page” on

page 2-84.

Go to “Print quality—black bands on outer edges of the

page” on page 2-83.

Go to “Smart contact assembly service check” on

page 2-85.

High-capacity feeder (2000-sheet) symptoms

Symptom Action

The printer does not recognize the highcapacity feeder installed.

Paper feed problem with the high-capacity feeder.

Go to “High-capacity feeder input tray service check” on

page 2-56.

Go to “High-capacity feeder input tray service check” on

page 2-56.

Diagnostic information 2-35

Infoprint 1332/1352/1372

Paper tray symptoms

Symptom Action

Paper feed problem with 250-Sheet Paper Tray.

Paper feed problem with 500-Sheet Paper Tray.

Media fails to pass through from the lower attached Paper Tray option to the next higher mounted option.

Go to “Input tray(s) service check” on page 2-64.

Duplex option symptoms

Symptom Action

Paper feed problem with Duplex. Go to “Duplex option service check” on page 2-47. Paper jams at Paper Removal Tray. Go to “Duplex option service check” on page 2-47. Paper skews in the Duplex Option. Go to “Duplex option service check” on page 2-47. Paper fails to pas s from lower option

through the Duplex Option.

Go to “Duplex option service check” on page 2-47.

Envelope feeder symptoms

Symptom Action

Envelopes do not feed from the envelope feeder.

Envelopes do not feed properly into base printer.

Output expander

Symptom Action

Printer does not display Output Bin Full. Go to “Output bin sensor standard tray service check” on

Paper does not feed all the way into the output tray.

Go to “Envelope feeder service check” on page 2-49.

page 2-72.

Go to “Output expander service check” on page 2-72.

2-36 Service Manual

Infoprint 1332/1352/1372

StapleSmart finisher

Symptom Action

Finisher does not staple . Go to “StapleSm art finisher service check” on page 2-86. Printer does not recognize StapleSmart

Finisher Option as bei ng installed. Close Top Cov er displayed. Unable to clear

or reset message (POST incomplete). Close Fini sher Side Cover displayed.

Unable to clear or reset message (POST incomplete).

Paper feeds into finisher option output tray. Paper is not stapled and paper does not align with the right side.

Paper feeds into finisher option. Paper aligns with the right side. The stapler does not staple.

Paper is tr ansported into the ou tput tray but is not stapled.

Stapled sheets are not transpo rted to the output tray.

Go to “StapleSmart finisher service check” on page 2-86.

Go to “StapleSmart finish er service check” on page 2-86.

Diagnostic information 2-37

Infoprint 1332/1352/1372

Service Checks

Anytime the system board is replaced, the Configuration ID must be reset in NVRAM. Go to “Setting

configuration ID” on page 3-18.

Review the following information before performing any service checks.

• Paper feed problems (especially paper jams): Go to “Viewing the error log” on page 3-6 and

check the printer error log for indications of repetitive entries that help to isolate a problem to a particular area of the printer or option.

• Paper feed problems with error message: Use the “Sub error codes for 9xx and 2xx error

codes” on page 2-5 to help diagnose the problem.

• Print quality problems: Go to “Print quality test pages” on page 3-20 and print a test page to

help diagnose problems before changing any settings or working on the printer.

• Use the resident diagnostics test provided to help isolate a problem before taking the machine

apart or removing any options.

5-Bin mailbox service check

Service tip: The majority of the mechanical components can be observed during operation by removing the left and right side covers.

Make sure the option(s) are correctly installed and the machine is configured correctly before attempting to service the unit.

Problems with excessive static electricity buildup.

FRU Action

1 Front cover assembly Check the front cover assembly to make sure the ESD brush ground

lead is firmly attached to the 5-Bin mailbox frame. Also check to make sure the ESD brush is not loose or damaged.

2-38 Service Manual

Infoprint 1332/1352/1372

The printer does not recognize one or more output options as installed.

Service tip: If more than a single output option is installed, check each one to see if the printer recognizes any single option as being installed. If the printer recognizes any of the output options then the base printer autoconnect system is operating correctly and the problem is in the unrecognized option. Continue with this service check or go to the service check for the failing output option.

FRU Action

1 5-Bin mailbox option Check the autoconnec ts, cab les , and c onnectors of t he option for any

Mechanical linkage

assembly

signs of loose or damaged parts. Remove the left and right side covers and check the two

autoconnects f or damage , especial ly the c onnector pins . Remov e the output option and check the voltages on the standard output bin autoconnect located on the top left rear of the printer. Go to

“Autoconnect” on page 5-1. If the voltages are corre ct, rei nstall the

output option noting the position of the toroid on the autoconnect cable of the lower autoconnect. Check the voltages on each of the autoconnects. If the toroid was moved, make sure to move it back to its original position on the cable. If the voltages are correct, replace the control board. If the voltages are incorrect, replace the failing autoconnect assem bly.

271 Paper Jam - Check Bin 1 displays

FRU Action

1 Bottom pass thru sensor

flag assembly Control board

Check the flag for correct operation, binding, broken parts, or interferenc e from the sensor cab le. If incorre ct, repair as nece ssary . If correct, make sure the bottom pass thru sensor is correctly connected to J5 on the control board. Disconnect the pass thru sensor cable and check the voltage at J5-3. The voltage measures approximately + 5 V dc. If incorrect, check the voltage at J5-2. The voltage measures approximately 0 V dc. If incorrect, replace the sensor assembly. If this does not fix the problem, replace the control board.

274 Paper Jam - Check Bin 4 displays

Service tip: When a 274 Paper Jam Check Bin 4 message displays, a problem exists with the top pass thru sensor assembly or the control board.

FRU Action

1 Top pass thru sensor flag

assembly Control board

Check the flag for correct operation, binding, broken parts or interferenc e from the sensor cab le. If incorre ct, repair as nece ssary . If correct check to make sure the top pass thru sensor is correctly connected to J11 on the control board. Disconnect the pass thru sensor cable and check the voltage at J11-3 The voltage measures approximately + 5 V dc. If incorrect, check the voltage at J11-2. The voltage measures approximately 0 V dc. If incorrect, replace the sensor assembly. If this does not fix the problem, replace the lower control board.

Diagnostic information 2-39

Infoprint 1332/1352/1372

Ready Bin x Full displays—May be able to clear message and feed paper into bin selected.

FRU Action

1 Bin x sensor

Bin x sensor cable Bin x sensor flag Control board

Check the sensor and sensor cable for the bin that is displaying the message to make sure the sensor is seated correctly in the side of the tray and the cable is connected to the sensor and the control board. Check the flag for binding and proper operation. If correct, replace the bin x sensor. If this does not fix the problem, replace the control board.

Note: This sensor is in a normally open position with the flag out of the sensor slot.

Bin x is full—message that Bin x is Full does not display.

FRU Action

1 Bin x sensor

Bin x sensor cable Bin x sensor flag Bin x sensor flag Control board

Check the sensor flag for binds, broken or missing parts. If correct, check the bin sensor for correct installation in the side of the tray. If the bin sensor is instal led corre ctly, check the sensor cab le f or corre ct installation to the sensor and control board. If correct, replace the bin x sensor. If this does not fix the problem, replace the control board.

Ready—Bin x Full displays and paper feeds into bin x.

FRU Action

1 Bin x sensor

Bin x sensor control board

Check the sensor flag for binds. Make sure the sensor flag is not in an up position. If t he sen sor flag is oper ating cor rectly, replace the bin x sensor. If this does not fix the problem, replace the control board.

271 Paper Jam - Check Bin 1 displays—paper does not feed into the bin selected

FRU Action

1 Deflector

Deflector spring Deflector cover Deflector cover spring Shaft assemblies

Bin x solenoid assembly

Control board

Mechanical linkage

Motor assembly

2-40 Service Manual

Check all the bin parts for missing or loose springs, binds in the deflector or deflector cover, broken or binding shaft assemblies, or broken gear teeth. If incorrect, repair as necessary.

Check the solenoid for any binds. Make sure the solenoid is contacting the latch correctly. If incorrect, repair as necessary. If the solenoid appears to be operating mechanically, check the resistance of the solenoid. It measures between 30 and 50 ohms. If incorrect, replace the failing solenoid assembly. If correct, replace the control board.

If the DC motor is functioning properly, check the gears, clutch, and other linkage parts f or corre ct ope ratio n and we ar, broken gear teeth, or damaged parts. If incorrect, replace the mechanical linkage assembly/DC motor asse mbly.

Infoprint 1332/1352/1372

990 Service Error displays

FRU Action

1 Mechanical linkage

DC motor ass em bly

Control board Disconnect the motor cable J2 from the control board and check the

900 Error Code service check

FRU Action

Check the DC motor cable connector to be sure it is correctly installed at J2 o n th e c on trol board. If correct, d isco nne ct J2 from the control board and check the resistance of the motor on the cable connector. J2-1 to J2-2 measures between 115 and 135 ohms. Also check J2-1 and J2-4 to the motor case for shorts. If either the resistance is incorrect or a short is found, replace the mechanical linkage/DC motor assembly. Note: If the DC motor is s horted, it ma y also b e n ecessary to repla ce the control board.

voltages at J2 on the board. Warning: Use caution not to short adjacent p ins o n the co nnector as

damage to the board could result.

Pin Measured (motor idle)

J2-1 +24 V dc J2-2 +24 V dc J2-5 +5 V dc J2-6 +5 V dc

If any of the voltages are incorrect, replace the control board. If correct, replace the mechanical linkage/ DC motor assembly.

1 Printer POR Turn the printer off and on several times. If Error Code 90 0 c ont in u es

System board Make sure the system board is properly seated in connector J7 on

Factory defaults Restore factory defaults. See “Restore EP Factory Defaults” on

Sub error codes With Error Code 900 displayed, pre ss Select and Return. Record th e

to display, go to step 2.

the interconnect board. Turn the machine off and on several times, waiting a few minutes

between power on and power off. If Error Code 900 continues to display, go to step 3.

page 3-18. This resets the non-critical areas of the user NVRAM. If

Error Code 900 continues to display, go to step 4.

complete list of Sub Error Codes on the display. Check the “Base

printer sub error codes” on page 2-6. If none of the Sub Error

Codes are listed, then call your next level of support.

Diagnostic information 2-41

Infoprint 1332/1352/1372

OPTION CARD

950 Error Code service check

Note: Before proceeding with this service check, make sure you have the correct system board installed in the printer.

950 Error displayed on the printer and you are not sure if the printer had the interconnect or system boards previously replaced.

FRU Action

1 Interconnect board Note: Before replacing the i nte rconnect board, make absolutely sure

you have the correct FRU number for the interconnect board that should go into your printer. Warning: Any time the interconnect board ass embly is replaced, the Configuration ID mus t be rese t in NVRAM on the inte rconne ct board . See “Setting configuration ID” on page 3-18.

Unplug the machine and replace the interconnect board assembly. Turn the printer on. If a 950 error still displays, replace the system board assembly.

950 Error after replacing the system board

FRU Action

1 System board Note: Make sure you have the correct system board FRU number

before installing the board in the printer.

J13

FRU label

100

J10

FRU No

J16

XXXXXX

J27

OPTION CARD

+24V 1+3 3V GND

J11

J14

J15

J19

J22

J24

J29

J26

J32

J31

J34

+42V

+5V

HEAT

J28

950 Error after replacing interconnect board

FRU Action

1 Interconnect board Note: Before replacing the i nte rconnect board, make absolutely sure

2-42 Service Manual

Replace the system board.

“Setting configuration ID” on page 3-18.

Replace the interconnect board. If this does not clear the message, contact the next level of support.

Infoprint 1332/1352/1372

Charge roll service check

Service tip: Close and evenly spaced repetitive marks 47.19 mm (1.86 in.) apart, or spots on the page can be caused by a damaged or contaminated charge roll.

Service tip: Make sure the right charge roll arm bushing is correctly installed and operates correctly. To remove the charge roll:

1. Wrap a piece of plain white paper around the charge roll to prevent contamination or damage.

2. Carefully remove the roll by pressing outward and to the right on the charge roll link arm and

remove the charge roll from the right side charge roll bearing.

3. Remove the charge roll from the left side charge roll bearing and remove the roll from the

printer. Leave the paper wrapped around the charge roll until it is reinstalled.

FRU Action

1 Charge roll assembly Check the charge roll for correct installation, toner buildup, marks,

Left side charge roll link Check the left side charge roll link assembly for correct assembly

Right side charge roll link

Right charge roll bushing

cuts, or other signs of contamination or damage. Replace as necessary.

operation. Check for damage to the arm or bearing assembly. Check the right side charge roll link assembly for correct assembly

operation. If incorrect, replace the charge roll link assembly with the charge roll link asse mb ly ki t. If correc t, chec k the right cha rge roll l ink assembly bearing for signs of wear or contamination. Excessive contamination could cause intermittent charging of the charge roll. If incorrect, replace the link assembly. Check for continuity of the right link assembl y from the b earing to the char ge roll high v o ltage c ontac t on the right side frame. If incorrect, replace the link assembly.

Make sure the c harge roll bushi ng is in st alled and operating c orrec tly. Note: The screw that attaches the charge roll lead to the contact must be secure.

Diagnostic information 2-43

Infoprint 1332/1352/1372

Cover closed switch/cable service check

FRU Action

1 Toner cartridge Make sure the toner cartridge is correctly installed and that the right

Cover closed switch/cable

assembly

and left cartridge track s are not lo ose o r brok en . Mak e sure t he co v er closed switch activation tab on the toner cartridge is not broken and that the tab correctly activates the cover closed switch spring.

Check the cover closed sw itch for proper mechanical operation. If incorrect, repair as necessa ry. Disconnect the cover close d switch cable from J3 at th e system board and measure the v oltage at J3-3. It measures approximately +5 V dc. If the voltage is incorrect, replace the system board. If the voltage is correct, check the voltage at J3-1. If the voltage measures gr eater than +1.0 V dc, replace the system board. If the v oltag e is correc t, chec k th e contin uity betw een J3-1 and J3-3 on the cable. If no change in continuity occurs as the switch is activated, replace the cover open switch/cable assembly. If the continuity changes as the switch is activated, replace the system board.

Cover closed switch table

J3 Switch status Pin number Cover open Cover closed

Pin 1-3 Open Closed Pin 1-2 Closed Open

2-44 Service Manual

Infoprint 1332/1352/1372

Dead machine service check

A dead machine is a condition where the display is blank, the LED on the operator panel is off, no fans turn, no motors turn, and the fuser lamp does not come on.

If a high-capacity input tray is installed, remove the option and check the base printer for correct operation. If the base printer operates correctly, go to “High-capacity feeder input tray service

check” on page 2-56. If the base printer continues to not operate correctly, remove any other

attached paper handling options. Warning: Observe all necessary ESD precautions when removing and handling the system board

or any installed option cards or assemblies. See “Handling ESD-sensitive parts” on

page 4-1.

CAUTION: When you see this symbol, there is a danger from hazardous voltage in the

area of the printer where you are working. Unplug the printer before you begin, or use caution if the printer must receive power in order to perform the task.

Remove any input and output paper handling options from the printer.

FRU Action

1 Line voltage Check t he AC line voltage. If the line voltage is incorrect, inform the

AC line cord Unplug the line cord from the wall outlet and check the line cord for

+5 V dc test point on the

system board

customer.

damage, such as, a damaged plug, or cut or damaged cord. If incorrect, replace the co rd. If incorrect, ch eck the conti nuity of the lin e cord and replace if necessary. If the cord is correct, go to step 3.

Check for approxim at ely +5V dc at the +5 V test point on the system board.

Note: Use care not to short adjacent voltage test points.

+42V

+5V

HEAT

+24V +3.3V GND

J24

If the voltage is correct, replace the system board assembly. If the voltage is incorrect, go to step 4.

System board and

interconnect board

Check the system board is firmly seated in connector J7 on the interconnect board. If it is not seated correctly, reseat and recheck the voltage at the +5 V dc test point on the system board. If test point does not measure +5 V dc, go to step 5.

Diagnostic information 2-45

Infoprint 1332/1352/1372

FRU Action

LVPS Unplug the AC line cord from the LVPS and disconnect the

interconnect card cab le on the LVPS. Reconnect the AC lin e cord and measure the voltage on CN2-1 on the LVPS. The voltage should measure approximately +5 V dc.

If the voltage is correct, go to step 6. If the voltage is incorrect, go to step 10.

Interconnect board Unplug the AC line cord from the LVPS and reconnect the

interconnect board cabl e to CN2 on the LVPS. Reconnect the A C lin e cord, turn the machine on and measure the voltage at the +5 V test point on the interconnect board. The voltage should read approximately +5 V dc.

CN2

Test Points

+24V

If correct, replace the following FRUs in the order shown:

• System board

• Inte rco nne ct boa rd

If the voltage is incorrect, go to step 7.

Interconnect board Unplug the AC line cord from the LVPS, remove the inner shield and

system board assembly from the interconnect board. Note: The inner shi el d wi th s y ste m boa rd a ttac he d c an be m o ved far enough away from the printer to access the interconnect board voltage test points. Measure the vol tage at th e +5 V test point on the interconne ct board . The voltage should measure +5 V dc. If correct, go to step 11. If incorrect, go to step 8.

+5V

Communications card Turn the printer off and remove the communications card. Check the

Features or option install ed

on the interconnect board assembly

LVPS fuse F1 (primary

power)

2-46 Service Manual

voltage at the 5 V test point on the interconnect board. If the voltage is correct, replace the comm uni ca tion ca rd as se mbly. If the voltage is incorrect, go to step 9.

Warning: Observe all the ESD precautions and turn the printer off before any feature or option cards are removed or replaced.

Remove one option/feature at a time to help isolate the failing part. Replace the faulty part.

Unplug the AC line cord, remove the LVPS from the printer, and check the continuity of fuse F1. See “Low voltage power supply

removal” on page 4-42.

If continuity is correct, replace the LVPS assembly. If continuity is incorrect, replace fuse F1 and measure the voltage at CN2-1. If the voltage is correct, reconnect the interconnect board cable, reinstall the system board, and recheck the printer for a dead machine condition. If the printer is still inoperative, go to step 11. If the voltage is incorrect, replace the LVPS assembly.

Infoprint 1332/1352/1372

FRU Action

Loads connected to the

system board

Duplex option service check

Messages displayed when a 23x Duplex Paper Jam displays.

23x Paper Jam Check Duplex

Primary message Secondary message

If sheets have been accumulated to be stapled or offset when the jam is detected, the printer alternately flashes the primary and secondary messages to indicate that all accumulated sheets should not be removed during the jam clearance procedure. Obviously, if no sheets have accumulated for stapling, then no message flashing occurs and the primary message is used.

When the secondary message is posted, if accumulated sheets are removed during jam clearance, the printer does not reprint the removed sheets. Furthermore, after the printer resumes printing and the print job is completed, the portion of the job printed after the jam is not stapled.

Duplex paper jams

Turn the printer off and disconnect each cable connected to the system board an d eac h optio n inst alled on the s yste m board until the problem is locat ed. Warning: When removing any card installed on the system board observe all ESD precautions when handling these options.

Leave Job in Finisher

23x jam code Jam location

231 Rear Media did not arrive at the duplex input sensor, but did leave the fuser exit

232 Rear Media did not clear the duplex input sensor, but did leave the printer fuser exit

233 Rear Media failed to make the duplex double feed sensor during turnaround. 234 Rear Media did not arrive at the duplex exit sensor. 235 Front A piece of media is over the duplex double feed sensor. 236 Front Media did not leave the duplex exit sensor. 237 Front A duplexed sheet did not reach the printer input sensor. 238 General Error A piece of media is over the duplex sensors during a reset.

sensor.

Diagnostic information 2-47

Infoprint 1332/1352/1372

Duplex does not recognize that the option is installed, or other options below the duplex are install ed

FRU Action

1 Autoconne ct ca b les/

connections

Check the top and bottom autoconnect connectors for signs of damage. If damaged, replace the duplex option. If not damaged, check the cab les are co rrectly connec ted to the dup le x sy stem bo ard at J9, J10, J11, and J12. If no problem is found, replace the duplex option.

Note: Before proceeding with the following service checks, verify the media used in the duplex option meets specification and is not dog-eared or damaged in any way. See “Media

specifications” on page 1-8.

231 Jam displays on the operator panel

FRU Action

1 Fuser exit sensor Check the sheet of media is leaving the exit sensor in the fuser and

Duplex input sensor If the paper does not reach the duplex input sensor, make sure the

feeding properly into the duplex option. Check the duplex link for correct operation and any signs of damage. If the problem is prior to the duplex input sensor and in the base machine, repair as necessary. If the jam occurs in the duplex option prior to the duplex input sensor, go to step 2.

sensor is connected to the duplex system board. If correct, check for any paper or other objects that might cause a paper jam. If none are found, replace the duplex option assembly.

232 Jam displays on the operator panel

FRU Action

1 Duplex input sensor If the paper reaches the duplex input sensor, but does not clear the

sensor, make sure the sensor is connected to the duplex system board. If connected correctly, check for correct operation of the sensor. If a problem is found and cannot be corrected, replace the duplex option assembly. If no problem is found, check for a piece of paper or other object in the paper path that might cause a paper jam over the input sensor. If no problem is found, replace the duplex option assembly.

233 Jam displayed on operator panel

FRU Action

1 Duplex double feed sensor If a sheet of paper fails to reach the double feed sensor during

turnaround, check for any signs of paper or other objects that might cause the paper to jam. If no problem is found, replace the duplex option assembly.

2-48 Service Manual

Infoprint 1332/1352/1372

Envelope feeder service check

Service tip: Check the envelope feeder paper path for any debris, pieces of envelope and so on. If any other options are installed make sure they are operating normally. If only the envelope feeder is failing to operate correctly, continue with this service check, otherwise verify the interconnect card is functioning properly.

Service tip: The envelope feeder receives its +5 V dc operating voltage from the +24 V dc bulk at J1-

7. If +24 V dc is not present at J1-7, tray 1 is the only tray that is recognized.

Note: If a 260 Paper Jam Check Envelope message displays, check the “Sub error codes for 9xx

and 2xx error codes” on page 2-5.

Printer does not recognize the envelope feeder as an attached input option.

FRU Action

1 Envelope feede r Make sure the en v e lope feeder is correctly installed and ma ted to the

Front autoconnect on

printer

Autoconnect on the

envelope feeder

autoconnect at the front of the printer. Check the connector for signs of damage to the connector or

contacts. If you find damage, replace the damaged cable/connector assembly. Remove the en velop e feeder an d check the voltages at the autoconnect on the front of the printer. If incorrect, check the interconnect board. If correct, reinstall the envelope feeder and continue with step 3.

Check for damage to the connector or contacts. If you find damage, replace the damaged cable/connector assembly. Disconnect the autoconnect cable at J1 on the envelope sys tem b oard and m eas ure the follo wi ng v o ltag es :

• J1-3 measures +5 V dc

• J1-5 measures +5 V dc

• J1-7 measures +24 V dc

If any of the voltages are incorrect, replace the autoconnect cable/ connector. If the voltages are correct, replace the envelope system board.

Operator panel displays 260 Paper Jam immediately when envelope feed is requested—POST incomplete.

FRU Action

1 Pass thru sensor Check f or any debris or pi eces of en v elope o v er the pass thru senso r .

Check for correct installation of the pass thru sensor flag. Make sure the sensor cable is attached to the envelope system board. Perform an envelope feeder sensor test to check both the sensor and sensor flag. Note: It may be necessary to use a small tool to actuate the sensor flag because it is located under the front cover. Be careful not to damage the flag. If the test fails, check the flag for damage or binds. If incorrect, replace the flag. If the fla g i s o perating correctly, check the v ol tag e at J3-3. The voltage measures approximately +5 V dc. If incorrect, replace the envelope system board. If correct, check the voltage at J3-2. The voltage changes from 0 to +5 V dc when the flag is moved in and out of the sensor. If incorrect, replace the sensor assembly. If this does not fix the problem, replace the envelope system board.

Diagnostic information 2-49

Infoprint 1332/1352/1372

Operator panel displays 260 Paper Jam after attempted feed but befo re

envelopes are put in the hopper OR the operator panel continues to display Load Envelopes after envelopes are placed in the hopper.

Service tip: The kick rolls rotate during the attempted feed cycles.

FRU Action

1 Envelope out hopper

sensor flag Envelope out hopper input

sensor

Check the envelope out sensor flag for damage, correct installation and operation. If incorrect, repair or replace the flag.

Make sure the sensor is installed correctly and the sensor cable is properly connected to the env el ope s ystem b oard. If correct, perform the Envelope Feed Sensor Test to check both the sensor and flag. If the test f ai ls, remove any env e lop es i n th e hop per, turn the printer off and disconnect J3 from the system board. Turn the printer on and check the voltage at J3-3 on the system board. The voltage measures approximately +5 V dc. If incorrect, replace the envelope system board. If correct, replace the input sensor assembly.

990 Service Error, envelopes fail to feed from the hopper.

FRU Action

1 DC feed motor assembly Check the motor and motor cable for loose wires or poor

Envelope feeder system

board

connections. Ma ke sur e the motor cab le is connected to the en ve lope system board.

Check the voltage on J4-1. The voltage measures approximately +24 V dc. If incorrect, replace the envelope system board. If correct, measure the voltage at J4-6. The voltage measures approximately +5 V dc. If incorrect, di sconn ect J4 and me asure th e v olta ge aga in. If incorrect, replace the envelope feeder system board. If correct, replace the DC motor assembly.

260 Paper Jam displays, unable to clear and envelopes fail to feed from the hopper—Kick rolls are not rotating.

FRU Action

1 Main drive belt Check the belt for correct installation and for signs of damage.

Gears Check all the gears for correct installation and for signs of damage.

Clutch latch assembly Check the clutch latch assembly to make sure it moves freely.

Master cam gear master/

kick gear

2-50 Service Manual

Replace as necessary.

Repair or replace parts as necessary.

Check the master cam gear and master/kick gear to make sure they rotate together. If not, then the tenons on the master kick gear may be sheared off. If incorrect, replace the master kick gear.

Infoprint 1332/1352/1372

260 Paper Jam displays, unable to clear and envelopes fail to feed from the hopper. Kick rolls are rotating.

Check the deflector gap adjustment before continuing this service check.

FRU Action

1 Deflector gap adjustment Check the deflector gap adjustment. The adjustment may be too

Weight assembly Check the weight assembly to make sure it moves up and down

Envelope edge guide Check the envelope edge guide to make sure it is not warped or set

narrow.

freely without any binds. Make sure the weight assembly rests on all the rear kick rollers when the hopper is empty. Replace the weight assembly if it is damaged or does not operate properly.

too close to the e n velopes in the ho ppe r. Replace the edge guide if it is damaged or does not operate properly.

260 Paper Jam displays, envelope stops in feeder paper path.

FRU Action

1 Kick rolls/feed rolls/drive

rolls

Deflector gap adjustment Check the deflector gap adjustment. The adjustment may be too

Check all t he rol ls for oil, greas e , or other contamination. If you find a problem, clean the rolls. If this does not correct the problem, replace the enve lop e feeder .

narrow.

Envelope feeder multifeeds or may not display a 260 Paper Jam message.

FRU Action

1 Envelope s Check the envelop es be ing used in the feeder. Check for signs of the

Deflector Check the deflector gap adjustment. The adjustment may be too

Restraint roll bias spring Check for a missing, broken or incorrectly installed restraint roll bias

envelopes being stuck together or signs of glue. Make sure the flaps are not interleaved.

wide.

spring. If incorrect, reinstall or replace the spring.

260 Paper Jam displays, an envelope stopped in the paper path of the feeder and an envelope also stopped in the base printer paper path.

FRU Action

1 Latch lever Make sure the tip of the latch lever is centered in the opening in the

floor of the paper path. The latch lever may not be detented on the latch.

Diagnostic information 2-51

Infoprint 1332/1352/1372

Fuser service checks

Cold fuser servic e check

Error codes 920, 921, and 922 may display for a cold fuser failure. A 920 error caused by low line voltage can sometimes be cleared by turning the machine off and then on again. A 925 service error indicates the wrong fuser lamp is installed. Be sure the correct type of fuser lamp is installed.

CAU TI ON: There is a danger from hazardous voltage in the area of the printer where you are working. Unplug the printer before you begin, or use caution if the printer must receive power in order to perform the task.

If the correct lamp is installed and a 925 error remains, the problem may be due to the following:

• The fuser may have reached standby temperature too quickly.

• The line voltage may be above the maximum rating for the printer.

Note: A 920, 921 or 922 fuser error may be caused by an incorrectly mounted thermistor. Service tip: Set the Fuser Temperature to NORMAL before starting this service check.

FRU Action

1 Fuser lamp (incorrect lamp/

925 Service Error)

Fuser lamp

fuser top cover assembly

LVPS

LVPS to fuser AC cable

Install the correct voltage and wattage lamp or fuser assembly. See

“Fuser assembly removal” on page 4-23.

If the correct fuser lamp is installed and the 925 error remains, the fuser may have reached standby tempera ture too qu ickly. Check that the line voltage is not exceeding the maximum rating for the printer.

Observe the lamp through the left side frame. If the lamp does not come on, do the following:

• Remove the redrive assembly.

• Remove the fuser assembly, disconnect the LVPS to fuser AC

cable from the fus er assemb ly, and remove the fu ser . See “Fuser

assembly removal” on page 4-23.

• Verify that the lamp is installed correctly. If correct, check the continuity of the fuser top co ver assembly b y v eri fyi ng the lamp contacts on the right contact assembly. If incorrect, check continuity of the fuser lamp. If incorrect, replace the lamp. If correct, replace the fuser top cover assembly.

CAUTION: When taking measurements for AC power, observe all safety precautions. Measure the AC line voltage between the two connectors on the fuser end of the LVPS to fuser AC cable. If the voltage is incorrect, turn the power off, and remove the LVPS. Measure the AC line voltage between pins CN1-1 and CN1-3 on the board. If correct, check the continuity of the LVPS to fuser AC cable. If incorrect, replace the cable. If the AC li ne voltage at CN1 is incorrect, chec k fu se F2 . If the fuse is blown, replace the fuse. If the fuse is not blown, replace the LVPS assembly.

2-52 Service Manual

Infoprint 1332/1352/1372

FRU Action

Fuser top cover assembly

(assembly includes thermistor and thermal fuses)

Disconnect the thermistor cable from the fuser control board at J6.

Resistance:

• HOT J2-1–J2-2 <10K ohms

• COLD approximately 450K ohms

If the resistance is incorrect, replace the fuser top cover assembly. If the resistance is correct, check each pin of J6 to ground. If there is continuity, replace the fuser cover assembly. See “Fuser cover

removal” on page 4-25.

Diagnostic information 2-53

Infoprint 1332/1352/1372

Hot fuser service check

Error Code 923: Indicates the fuser is too hot during printing or when the printer is idle. Error code 924: Indicates an open circuit has been detected in the fuser thermistor circuit.

Note: Check the fuser sub error codes to help diagnose between a 923 and 924 error. CAUTION:The fuser may be hot, use caution before removing or servicing.

CAU TI ON: There is a danger from hazardous voltage in the area of the printer where you

are working. Unplug the printer before you begin, or use caution if the printer must receive power in order to perform the task.

FRU Action

1 Fuser cover assembly

(assembly includes thermistor and thermal fuses)

Fuser assembly Check for continuity between J6-1 and J1-2 and between J6-2 and

Fuser to system board DC

cable System board Measure the voltage on J14-3 on the system board. The voltage

Fuser hot roll

Fuser hot roll bearings Fuser backup roll bearings Fuser backup roll Fuser mechanical parts

Check for damage to the thermistor assembly. If damage is found, replace the fuser top cover assembly. If no damage is found, check the resistance of the thermistor between pins J6-1 and J6-2 on the cable.

• HOT < 10K ohms

• COLD = approximately 450K ohms

removal” on page 4-25.

J1-3. If incorrect, replace the fuser assembly. If correct, go to step 3. Check the continuity of the cable. If incorrect, replace the cable. If

correct, go to step 4.

should change from approximately +2.5 V dc with the thermistor cold to approximately +1.6 V dc when the thermistor is hot. If incorrect, replace the system board. If correct, go to step 5.

Examine the fuser assembly for signs of overheating or damage. Check the hot roll and backup roll for signs of excessive toner, label glue, labels , or other cont aminants. If proble ms are f ound, replace the fuser assembly.

2-54 Service Manual

Infoprint 1332/1352/1372

Fuser solenoid service check

Service tip: Try changing the envelope enhance level setting. A different setting may correct the problem.

Note: Check the fuser envelope conditioner solenoid adjustment as described in the adjustment section “Fuser solenoid adjustment” on page 4-2.

FRU Action

1 Fuser enve lope co nditio ner

solenoid

Observe the operation of the fuser solenoid by removing the redrive assembly. Check f or proper m echanica l opera tion o f the sole noid and associated hardware, link, and so on. If c orre ct, check the resis tan ce of the solenoid between J4-1 and J4-2 on the fuser control board.

The resistance me asures betw een 5 oh ms and 10 ohms . If in correc t, replace the fuser assembly. If correct, go to step 2.

System board Measure the voltage at the +42 V dc test point on the system board.

LVPS Measure the voltage at CN2-18 on the LVPS. The voltage should

Fuser board to system

board cable

The voltage shou ld mea su re app roximately +42 V dc. If incorrect, go to step 3. If incorrect, go to step 4.

measure approximately +42 V dc. If incorrect, replace the LVPS assembly. If correct, replace the sy st em boa rd. If this does not fix the problem, replace the interconnect board assembly.

Make sure the cable is connected properly to the system board and fuser control board. Rec onn ec t the c able, if necessary. If the cable is connected correctly, go to step 5.

Fuser assembly If no problems were found in steps 1 through 4, replace the fuser

assembly. See “Fuser assembly removal” on page 4-23.

Diagnostic information 2-55

Infoprint 1332/1352/1372

High-capacity feeder input tray service check

Note: Voltage measurements in the high-capacity feeder input tray service checks must be made with the high-capacity feeder attached to the base printer to obtain accurate results.

Service tip: Be sure the paper size switch is set to the correct paper size setting and the rear paper guides are in the correct locations for the size of paper installed in the high-capacity feeder tray.

Service tip: Check the other paper sources to be sure they are operating correctly.

The base printer indicates a dead machine condition when the high-capacity input tray is installed.

FRU Action

1 AC line cord

AC jumper (HCIT to printer) AC input and output receptacles AC wiring harness

If the base printer w o rks n ormally using the AC l ine c ord fro m the AC wall outlet and does not work when using the AC jumper from the HCIT, check the AC jumper cord. If defective, replace the cord. If not defective, check the AC input and output receptacles and wiring harness in the HCIT. Repair or replace the receptacles or AC wiring harness as required.

Note: Make sure the ground wire is installed correctly from the AC wiring harness to the frame of the HCIT and the n ut an d lock washer are tightened.

The base printer does not recognize that the high-capacity input tray is installed.

FRU Action

1 high-capacity feeder

autoconnect mechani cal check

Base printer or option

mounted above LVPS

Option system board

Check the high-capacity feeder input tray to make sure it is mounted correctly and is not pushed down into the frame assembly or damaged. Be sure the high-capacity feeder input tray autoconnect is properly connected to the high-capacity feeder tray option board assembly.

Check the option or base printer autoconnect for signs of damage. Repair the hi gh-capacity option autoconnect as necessary.

Check the voltages at J11-2 and J11-4. The voltage measures +24 V dc, If the voltage is correct, replace the high-capacity system board assemb ly. If the voltage is in correct , che c k the co ntin uity of th e AC input cable to the LVPS. If correct, replace the LVPS assembly. If incorrect, replace the AC cable to the input of the LVPS.

2-56 Service Manual

Infoprint 1332/1352/1372

FRU Action

High-capacity f eeder option

control board

Check the voltage on J8-1 (green). The voltage measures +24 V dc. If incorrect, check the autoconnect system for any problems. +24 V dc must come from the base printer through the autoconnect system to the high-capacity input for the high-capacity feeder to be recognized. I f the voltage is correct, c heck the voltag es at J 11- 3(red ) and J11-4(red). The voltages measure +24 V dc. If correct, replace the high-capacit y f eeder optio n system board. If inc orrect, dis connec t J8 from the system board and measure the voltages again. If incorrect, check the LVPS cable and the AC internal wiring from the input appliance receptacle. If incorrect, replace as necessary. If correct, replace the LVPS. If the voltages are correct, check the stepper motor for shorts from the motor housing to each pin on the motor connector. If you find a short between any pin and the motor housing, replace the motor assembly. If no shorts are found, replace the high-capacity feeder option control board. Check the voltage at J9-1 (light blue). The voltage measures approximately +24 V dc. If incorrect, disconnect the cable at J9 and check the voltage again. If the voltage continues to be incorrect, replace the high-capacity feeder option system board. If the voltage measures correctly, check the cabl e. If th e cabl e is damage d, replace as necessary. If no problem is f ou nd wi th the ca b l e , repl ac e the high capacity feeder option control board.

24x Paper Jam displays, paper jammed over the Pass Thru Sensor.

Where x=the printer displays the value of x for the paper tray where the error occurs. For example: 242 is a Paper Jam Tray 2

FRU Action

1 Pass thru sensor and flag

assembly

Power takeoff shaft and

spring, bevel gear, feed roll gear, drive roll assembly, wear plate, drive shaft bearings, and ske wed backup roller

The tray x option system board did not detect a piece of paper actuating the p ass thru sens or. Remove any ja mmed s heets of paper from the printer and check the pass thru sensor and flag for proper operation by running the appropriate Tray Sensor Test from the diagnostics menu. If the test fails, check the sensor for correct installation and the flag for proper operation. Also check the sensor cable to make sure it is correctly connected to the option system board. If incorrect, r eplace the tray x option pass thru sensor assembly.

Check these parts for signs of broken or damaged parts, contamination on the drive rollers or wear plate and wear or damage to the drive sh aft bearings . Chec k th e drive roll assem bly a nd sk ew ed backup roller for wear, slick spots, material buildup, and oil or grease on the rollers. Also check for proper operation of the paper aligning assembly. Repair or replace parts as necessary.

Tray x Paper Low displa ys w hen tray x is full or has adequate paper in the tray.

FRU Action

1 Paper low switch

Paper low switch cable High-capacity feeder Input system board

Run the sensor diagnostics for tray x (x=the number that represents the high-capacity inpu t tray). If the test fails, d isconne ct the p aper lo w switch ca bl e fr om J3 o n the h igh-ca pacity system board. Short pins 1 and 2 together while observing the sensor test on the display. If the display does not change, replace the high-capacity feeder system board. If the display changes check the continuity of the swit ch. If incorrect, replace the switch. If correct, replace the switch cable.

Diagnostic information 2-57

Infoprint 1332/1352/1372

Tray x empty displays when there is paper in the high-capacity feeder input tray.

FRU Action

1 Paper out sensor flag Check the paper out s ensor flag for correct ope ratio n and instal lation.

Paper out sensor

(on option system board)

If correct, replace the hi gh-cap acity f ee der sys tem board. (The pape r out sensor is mounted on the high-capacity feeder system board.)

The elevator tray fails to stop at the correct position and continues to drive into the bottom frame.

FRU Action

1 Lower limit s wi tc h

Lower limit switch cable

High-capacity feeder

control board

Check continuity of the lower limit switch. If incorrect, replace the switch. If correct, check the switch cable. If incorrect, replace the cable. If correct, replace the high-capacity feeder option control board.

Disconnect the lower limit switch cable and ch eck the voltage at J 2-1 (orange). The voltage measures approximately +5V dc. If incorrect, replace the high-capacity feeder option control board.

The elevator tray down button does not operate. The tray moves to the upper position.

Service tip: Open the high-capacity feeder front door and check the black rubber bumper attached to the door switch spring. Be sure the rubber button is centered and not touching the sides of the hole or the switch will not function properly.

FRU Action

1 Lower limit s wi tc h

Lower limit switch cable High-capacity feeder control board

Check the lower limit switch to make sure it is not closed (normally open). If incorrect, replace the switch. Check the lower limit switch cable f or a sho rt between pin s 1 a nd 2. If incor rect, re pla ce the c ab le . If correct, replace the high-capacity feeder control board.

Paper from the high-capacity feeder input tray does not reach the pass thru sensor.

Service tip: Be sure the paper in tray is within specifications.

FRU Action

1 Autocompensator

assembly Wear strips Check the wear strips for glazing or contamination. Replace as

Check the a utocompe nsato r pic k arm rollers f or si gn of glazi ng, to ner or other buildup. Replace as necessary.

required. It is advisable to replace all four wear strips at the same time.

2-58 Service Manual

Infoprint 1332/1352/1372

The elevator tray does not move up or down. The printer recognizes that the option is installed.

FRU Action

1 DC drive motor high-

capacity feeder option system board

Be sure the motor cable is correctly installed at J1 on the board. Check the cables, damaged or loose wires. Disconnect the motor. Check for a short between each pin and the motor housing. If a problem is f ou nd, rep lace t he mot or ass emb ly. If no problem is f ou nd, measure the resistance between the fo llowing pins on the motor cable connector:

Pins 1 (brown) and pin 2 (Yellow) The resistance mea sures betwee n approx imately 7.5 an d 10.5 ohms . If incorrect, replace the motor assembly. If correct, replace the highcapacity feeder option system board.

The elevator moves in one direction only.

FRU Action

1 DC drive motor assembly

high-capacity feeder system board

Check the voltages at J1 on the high-capacity system board. The voltages measure approximately as follows:

Pin Color Voltage Static (motor not running)

J1-1 Brown 0 V dc J1-2 Yellow 0 V dc

Motor running forward

J1-1 Brown 0 V dc J1-2 Yellow +24 V dc

Motor running in reverse

J1-1 Brown +24 V dc J1-2 Yellow 0 V dc

If any of the voltages are incorrect, disconnect the motor and measure the resistance between J-1 and J-2. The resistance measures between 7.5 and 10.5 ohms. If incorrect, replace the motor. If correct, replace the system board.

Diagnostic information 2-59

Infoprint 1332/1352/1372

Paper size switch not selecting paper size that is selected.

FRU Action

1 Paper size switch

High-capacity f eeder option control board

Check for continuity between the common pin (J5-1) and the pin of the paper size selected.

Pin Color Pape r size

J5-1 Black Common lead J5-2 Blue B5 J5-3 Green Executive J5-4 Yellow A4 J5-5 Orange Letter J5-6 Red Legal J5-7 Brown A5

If any position does not measure continuity when selected, replace the paper size switch assembly. If the switch assembly is operating correctly, replace the high-capacity feeder option control board.

24x Paper Jam Check Tray x displays when tray x is empty. Tray x does not display.

FRU Action

1 High-capacity f eeder option

control board

Elevator top optical sensor

cable Elevator top optical sensor

Check the voltages on the board at J4-1(red) and J4-3 (blue). The voltages measure approximately +5 V dc. If incorrect, disconnect J4 from the board and measure the voltages again. If incorrect, replace the high-capacity feeder option control board.

Check the continuity of the sensor cable. If incorrect, replace the cable. If correct, replace the top optical sensor assembly.

Tray x Empty displays. Tray does not respond to loading paper. No response from the front door switch.

FRU Action

1 High-capacity f eeder option

control board

Elevator top optical sensor

cable Elevator top optical sensor

2-60 Service Manual

Check the voltage on the board at J4-2 (green). The voltage measures appro xima tely +5V dc. If incorrect, disconnec t the ca ble at J4 and check the v oltage agai n. If incorrect, repla ce the high-capacit y feeder option control board.

Check the continuity of the sensor cable. If incorrect, replace the cable. If correct, replace the top optical sensor assembly.

Infoprint 1332/1352/1372

Tray x Paper Low displays when the high-capacity feeder input tray is full or has adequate paper in the tray.

FRU Action

1 Paper low switch

Paper low switch cable High-capacity f eeder option control board

Run the sensor diagnostics for tray x (x=the number that represents the high-capacity input tray).

If the test fails, check the voltage at J3-1 (gray). The voltage measures appro xi ma tel y +24V dc. If incorrect, disconnect the paper low switch cable from J3 and measure the voltage again on J3-1. If incorrect, replace the high-capacity feeder option control board. If correct, check the cable for a short between pins 1 and 2 on the cable. If inco rrec t, rep la ce th e ca ble. If correct, ch eck the switch for a bent or deformed actuator lever or defective switch. If incorrect, replace the switch.

Excessive noise or vibration

FRU Action

1 DC motor assembly Make sure all the motor plate mounting screws are tight.

Idler pulley

DC motor ass em bly

Drive pulley Check the drive pulley for wear, binds or damage to the pulley or

Motor drive belt

tray drive belt

Make sure the idler pulley is not binding on the pulley shaft. Check the pulley for wear. Check the idler pulley shaft on the motor mounting plate fo r damage or contamination.

pulley shaft. Make sure the pulley turns freely on the pul ley shaft. Check the DC motor drive belt for damage. Make sure the belt is

tracking correctly on the drive pulley, idler pulley, and motor pulley. Check the tray drive belt for damage. Make sure the belt is tracking correctly on the lower section of the drive pulley and lead screw pulleys.

Diagnostic information 2-61

Infoprint 1332/1352/1372

High-capacity output stacker service check

Service tip: The majority of the mechanical components can be observed during operation by removing the left, right, and front covers. The high-capacity output stacker option functions without the covers installed.

Determine which paper path stacker assembly is not functioning properly. Make sure the option(s) are installed correctly and the machine is configured correctly before

attempting to service the high-capacity output stacker option. See “High-capacity output stacker board” on page 5-3 to identify the correct jumper locations at

J6 for the upper and lower units.

Problems with excessive static electricity buildup.

FRU Action

1 Front Cover Assembly Check the front cover assembly to make sure the ESD brush ground

lead is firmly attached to the high-capacity option. Also check to make sure the ESD brush is not loose or damaged.

The printer does not recognize one or more output options as installed.

Service tip: If more than a single output option is installed, check each one to see if the printer recognizes any single option as installed. If the printer recognizes any of the output options, the base printer autoconnect system is operating correctly. The problem is in the unrecognized option. Continue with this service check or go to the service check for the failing output option.

FRU Action

1 High-capacity stacker

feeder High-capacity output

stacker/mechanical linkage assembly

Check the aut oconnects , cab les , and conn ectors of t he option f or a ny signs of loose or damaged parts.

Remove the left and right side covers and check all four autoconnects f or damage , especial ly the c onnector pins . Remov e the output option and check the voltages on the standard output bin autoconnect located on the top left rear of the printer. Go to

“Autoconnect” on page 5-1. If the voltages are corre ct, rei nstall the

output option and note the positions of the toroids on the autoconnect cables on the upper and low er assemb lies, and chec k the vol tages on the autoconnects. If all voltages are correct and the lower assembly is failing, replace the lower control board. If the upper assembly is failing, replace the upper control board. If the voltages are incorrect, replace the upper or lower failing mechanical linkage assembly.

2-62 Service Manual

Infoprint 1332/1352/1372

202 Paper Jam Open Rear Door displays and a sheet of paper is jammed prior to the pass thru sensor flag or 202 Paper Jam Open Rear Door displays, a sheet of paper feeds out to the standard bin even though bin x is selected and paper exits half way out of the redrive assembly.

Service tip: For this type of problem check the “Base printer sub error codes” on page 2-6. They can help isolate the problem. A 202 paper jam message can also occur prior to the high-capacity output stacker pass thru sensors.

FRU Action

1 Lower Pass Thru Sensor/

Flag Assembly

High-capacity output

stacker drive belt(s) Drive pulleys Belt idlers Belt tension springs

Mechanical linkage/motor

assembly (upper or lower)

Check the flag for correct operation, binding, broken parts, or interference from the sensor cable. If incorrect, repair as necessary. If correct, check to make sure the lower pass thru sensor is correctly connected to J3 on t he lo w er con trol boa rd. Disc onnec t the pa ss thru sensor cable and check the voltage at J3-3. The voltage measures approximately + 5 V dc. If incorrect, check the voltage at J3-2. The voltage measures approximately 0 V dc. If incorrect, replace the sensor assembly. If this does not fix the problem, replace the lower control board.

Check to ensure the output stacker drive belt or the failing assembly is correctly installed on the drive pulley and belt idler pulley. Check the belt tension spring to make sure it is not loose or broken. Repair as necessary.

If the DC motor is functioning properly check the gears, clutch and other linkage parts f or corre ct ope ratio n and we ar, broken gear teeth, or damaged parts. If incorrect, replace the mechanical linkage assembly/DC motor asse mbly.

Remove Paper - Output Bin x Full displays. You may not be able to clear the message.

FRU Action

1 Dual output bin sensor flag

(upper assembly)

Check the flag for correct operation, binding, broken parts, or interference from the sensor cable. If incorrect, repair as necessary.

271 Paper Jam - Check Bin x, POST incomplete.

FRU Action

1 Upper pass thru sens or flag

assembly Upper control board

Check the flag for correct operation, binding, broken parts, or interferenc e from the sensor cab le. If incorre ct, repair as nece ssary . If correct, make sure the lower pass thru sensor is correctly connected to J3 on the lower control board. Disconnect the pass thru sensor cable and check the voltage at J3-3. The voltage measures approximately + 5 V dc. If incorrect, check the voltage at J3-2. The voltage measures approximately 0 V dc. If incorrect, replace the sensor assembly. If this does not fix the problem, replace the lower control board.

Diagnostic information 2-63

Infoprint 1332/1352/1372

Input sensor service check

Service tip: Run the Base Sensor Test. Check the input sensor for proper operation. The display changes from open to closed as the sensor flag is manually moved in and out of the sensor.

FRU Action

1 Input sensor flag Check the input sensor flag for damage and proper operation. If a

System board Check for approximately +5 V dc at J22-10 on the system board. If

Input sensor cable Check the continuity of the input sensor cable section of the front

Input tray(s) service check

Optional 250-sheet and 500-sheet trays

Service tip: Try all the other input paper sources to make sure they are properly feeding paper. For 990 Error Code- Service Tray x, x= displays the number of the tray that has a problem or needs

service.

FRU Action

1 Tray x Option system board

or compensator assembly or autoconnect cable

problem is found, repair as necessary.

incorrect, replace the system board.

wiring harness. If incorrect, replace the harness. If correct, replace the input se nsor assembly.

Check the autoconnect cables and connectors for damage. Replace if necessary. Check the cables for continuity. If incorrect, replace the compensator assembly cable. If the cables, connectors, and connections are good, replace the FRUs in the following order:

• Autocompensator assembly option

• Option system board.

24x Paper Jam displays, paper jammed over the pass thru sensor.

(The printer displays the value of x for the paper tray where the error occurs. Example: 241 is a Paper Jam Tray 1)

FRU Action

1 Pass thru sensor and flag

assembly

2-64 Service Manual

IBM infoprint-1332, infoprint-1352, infoprint-1372 Service Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Table of contents

Laser notices

Laser notice

Laser

Avis relatif à l’utilisation de laser

Avvertenze sui prodotti laser

Avisos sobre el láser

Declaração sobre Laser

Laserinformatie

Lasermeddelelse

Huomautus laserlaitteesta

Laser-notis

Laser-melding

Avís sobre el Làser

Japanese Laser Notice

Korean Laser Notice

Safety information

Consignes de sécurité

orme di sicurezza

Sicherheitshinweise

Pautas de Seguridad

Informações de Segurança

Informació de Seguretat

Preface

Definitions

1. General information

Maintenance approach

Options

Print speed and performance print speed

Performance

Time to first print

Memory configuration

Printer specifications

Dimensions

Operating clearances

Power and electrical specifications

Electrical specifications

Acoustics

Environment

Media specifications

Print area

Media guidelines

Paper

Envelopes

Transparencies

Labels

Tools required

Acronyms

2. Diagnostic information

Start

Messages and error codes

Service error code s

Sub error codes

Sub error codes for 9xx and 2xx error codes

Base printer sub error codes

Base printer (fuser) sub error codes

Duplex option sub error codes

Envelope feeder sub error codes

User status displays

User status messages

User attendance messages

User line 2 link me ssages

Check device connection messages

Power-On Sel f Test (POST)

Symptom tables

Duplex option symptoms

Envelope feeder symptoms

Output expander

StapleSmart finisher

Service Checks

5-Bin mailbox service check

900 Error Code service check

950 Error Code service check

Charge roll service check

Cover closed switch/cable service check

Dead machine service check