IBM HL-5240, HL-5240L User Manual

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Brother Laser Printer

USER’S GUIDE

HL-5240 HL-5240L HL-5250DN

For visually-impaired users

You can read this manual with Screen Reader ‘text-to-speech’ software.

You must set up the hardware and install the driver before you can use the printer.

Please use the Quick Setup Guide to set up the printer. You can find a printed copy in the box.

Please read this User’s Guide thoroughly before you use the printer. Keep the CD-ROM in a convenient place so you can use it quickly if you need to. You can also read the User’s Guide in HTML format by visiting our web site at http://solutions.brother.com

Please visit us at http://solutions.brother.com utilities, and answers to frequently asked questions (FAQs) and technical questions.

or accessing it from the CD-ROM directly.

where you can get product support, the latest driver updates and

Version 4

EN-Eur

Using this guide

Symbols used in this guide

We use the following icons throughout this User’s Guide:

Warnings tell you what to do to prevent possible personal injury.

Electrical Hazard icons alert you to a possible electrical shock.

Hot Surface icons warn you not to touch machine parts that are hot.

Cautions specify procedures you must follow or avoid to prevent possible damage to the printer or other objects.

Improper Setup icons alert you to devices and operations that are not compatible with the printer.

Notes tell you how you should respond to a situation that may arise or give tips about how the operation works with other features.

Safety precautions

To use the printer safely

WARNING

There are high voltage electrodes inside the printer. Before you clean the inside of the printer, make sure that you have turned off the power switch and unplugged the printer from the AC power outlet.

DO NOT handle the plug with wet hands. Doing this might cause an electrical shock.

After you have just used the printer, some internal parts of the printer will be extremely hot. When you open the front or back cover of the printer, DO NOT touch the shaded parts shown in the illustration.

Inside the printer

Open the back cover

(Front View)

(Back View)

DO NOT remove or damage the caution labels located on or around the fuser.

DO NOT use a vacuum cleaner to clean up scattered toner. Doing this might cause the toner dust to ignite inside the vacuum cleaner, potentially starting a fire. Carefully clean the toner dust with a dry, lint-free cloth and dispose of it according to local regulations.

DO NOT use flammable substances near the printer. Doing this might cause a fire or electrical shock.

CAUTION

Cleaning the outside of the printer:

• Make sure that you have unplugged the printer from the AC power outlet.

• Use neutral detergents. Cleaning with volatile liquids such as thinner or benzine will damage the outside surface of the printer.

• DO NOT use cleaning materials that contain ammonia.

iii

Trademarks

The Brother logo is a registered trademark of Brother Industries, Ltd.

Apple, the Apple Logo, Macintosh and TrueType are registered trademarks of Apple Computer, Inc in the United States and other countries.

Epson is a registered trademark and FX-80 and FX-850 are trademarks of Seiko Epson Corporation.

Hewlett Packard is a registered trademark and HP LaserJet 6P, 6L, 5P, 5L, 4, 4L 4P, III, IIIP, II, and IIP are trademarks of Hewlett-Packard Company.

IBM, IBM PC, and Proprinter are registered trademarks of International Business Machines Corporation.

Microsoft, MS-DOS, Windows and Windows NT are registered trademarks of Microsoft Corporation in the U.S. and other countries.

PostScript and PostScript 3 are trademarks of Adobe Systems Incorporated.

Citrix and MetaFrame are registered trademarks of Citrix Systems, Inc. in the United States.

SuSE is a registered trade mark of SuSE Linux AG.

RED HAT is a registered trade mark of Red Hat. Inc.

Mandrake is a registered trade mark of Mandrake Soft SA.

Intel, Intel Xeon and Pentium are trademarks or registered trademarks of Intel Corporation.

AMD, AMD Athlon, AMD Opteron and combinations thereof, are trademarks of Advanced Micro Devices, Inc.

Java and all Java-based trademarks and logos are trademarks or registered trademarks of Sun Microsystems, Inc. in the United States and other countries.

All other terms and brand and product names mentioned in this User’s Guide are registered trademarks of their respective companies.

Compilation and Publication Notice

Under the supervision of Brother Industries Ltd., this manual has been compiled and published, covering the latest product’s descriptions and specifications.

The contents of this manual and the specifications of this product are subject to change without notice.

Brother reserves the right to make changes without notice in the specifications and materials contained herein and shall not be responsible for any damages (including consequential) caused by reliance on the materials presented, including but not limited to typographical and other errors relating to the publication.

Shipment of the Printer

If for any reason you must ship your printer, carefully package the printer to avoid any damage during transit. We recommend that you save and use the original packaging. The printer should also be adequately insured with the carrier.

1 About this Printer

What is in the box? ....................................................................................................................................1

Interface cable .....................................................................................................................................1

Front view ............................................................................................................................................2

Back view ............................................................................................................................................3

Positioning the printer ................................................................................................................................4

Power supply .......................................................................................................................................4

Environment ........................................................................................................................................4

2 Printing Methods

About paper ...............................................................................................................................................5

Type and size of paper ........................................................................................................................5

Recommended paper ..........................................................................................................................6

Printable area ......................................................................................................................................8

Printing methods........................................................................................................................................9

Printing on plain paper, bond paper and transparencies.....................................................................9

Printing on thick paper, labels and envelopes ...................................................................................15

Duplex Printing ........................................................................................................................................19

Guidelines for printing on both sides of the paper .............................................................................19

Manual duplex printing ......................................................................................................................19

Automatic duplex printing (For HL-5250DN) .....................................................................................22

Booklet printing (For Windows printer driver) ....................................................................................23

3 Driver and Software

Printer driver ............................................................................................................................................24

Features in the printer driver (For Windows Features in the BR-Script (PostScript

(For Windows Features in the printer driver (For Macintosh

Uninstalling the printer driver.............................................................................................................40

Software ..................................................................................................................................................42

Software for networks (For HL-5250DN only) ...................................................................................42

About emulation modes.....................................................................................................................43

Automatic emulation selection...........................................................................................................43

Automatic interface selection.............................................................................................................44

Remote Printer Console ....................................................................................................................44

4 Control Panel

LEDs (Light Emitting Diodes)...................................................................................................................45

Service call indications ............................................................................................................................49

Control panel buttons...............................................................................................................................51

Print a test page ................................................................................................................................52

Print a Printer Settings page..............................................................................................................53

Print Fonts .........................................................................................................................................54

Network default setting (For HL-5250DN) .........................................................................................55

Network default setting with APIPA protocol disabled (For HL-5250DN) ..........................................55

) .............................................................................................................................34

)...................................................................................26

3™ language emulation) printer driver

) .................................................................................37

5 Options

Lower tray unit (LT-5300) ........................................................................................................................56

DIMM .......................................................................................................................................................57

DIMM types .......................................................................................................................................57

Installing extra memory .....................................................................................................................58

Print server (NC-2100p) (For HL-5240/HL-5240L) ..................................................................................60

6 Routine Maintenance

Replacing the consumable items.............................................................................................................61

Consumables.....................................................................................................................................61

Toner cartridge ..................................................................................................................................62

Drum unit ...........................................................................................................................................68

Replacing periodic maintenance parts.....................................................................................................72

Cleaning ..................................................................................................................................................73

Cleaning the outside of the printer.....................................................................................................73

Cleaning the inside of the printer.......................................................................................................74

Cleaning the corona wire...................................................................................................................77

7 Troubleshooting

Identifying your problem ..........................................................................................................................79

Error messages in the Status Monitor .....................................................................................................80

Error message printout ............................................................................................................................82

Paper handling ........................................................................................................................................83

Paper jams and how to clear them ..........................................................................................................84

Improving the print quality........................................................................................................................91

Solving print problems .............................................................................................................................97

Network problems....................................................................................................................................98

Other problems........................................................................................................................................98

For Macintosh

Printing from DOS ............................................................................................................................98

BR-Script 3 ........................................................................................................................................99

with USB..................................................................................................................98

A Appendix

Printer specifications..............................................................................................................................100

Engine .............................................................................................................................................100

Controller .........................................................................................................................................101

Software ..........................................................................................................................................102

Control panel ...................................................................................................................................102

Paper handling ................................................................................................................................102

Media specifications ........................................................................................................................103

Supplies...........................................................................................................................................103

Dimensions / Weights......................................................................................................................104

Other................................................................................................................................................104

System Requirements .....................................................................................................................105

Important information for choosing your paper................................................................................106

Symbol and character sets ....................................................................................................................109

How to use the web browser ...........................................................................................................109

How to use the Remote Printer Console .........................................................................................109

Symbol and character sets list.........................................................................................................110

Quick reference for bar code control commands...................................................................................112

Print bar codes or expanded characters..........................................................................................112

B Appendix (For Europe and Other Countries)

Brother Numbers ...................................................................................................................................119

Important information: Regulations........................................................................................................120

Radio interference (220 to 240 volt model only)..............................................................................120

IEC 60825-1 specification (220 to 240 volt model only) ..................................................................120

Internal laser radiation .....................................................................................................................121

EU Directive 2002/96/EC and EN50419..........................................................................................121

IMPORTANT - For Your Safety .......................................................................................................122

EC Declaration of Conformity ..........................................................................................................123

C Appendix (For USA and Canada)

Brother Numbers ...................................................................................................................................124

Important information: Regulations........................................................................................................126

Federal Communications Commission (FCC) Declaration of Conformity

(For USA) ....................................................................................................................................126

Industry Canada Compliance Statement (For Canada) ..................................................................127

Laser Notices.........................................................................................................................................128

Laser Safety (110 to 120 volt model only) .......................................................................................128

FDA Regulations (110 to 120 volt model only) ................................................................................128

Internal laser radiation .....................................................................................................................128

IMPORTANT - For Your Safety .......................................................................................................129

D Index

vii

About this Printer

What is in the box?

When you unpack the printer, make sure that you have all of the following parts.

Printer

CD-ROM

Quick Setup Guide

Drum unit and toner

cartridge assembly

AC power cord

Interface cable

An interface cable is not a standard accessory. Buy the proper interface cable for the interface you want to use (USB, parallel or network).

 USB cable

Do not use a USB interface cable that is longer than 6 feet (2.0 meters).

Do not connect the USB cable to a non-powered hub or a Macintosh

Make sure that you connect it to the USB connector of your PC.

USB is not supported under Windows

95 or Windows NT® 4.0.

 Parallel interface

Do not use a parallel interface cable that is longer than 6 feet (2.0 meters).

Use a shielded interface cable that is IEEE 1284-compliant.

 Network cable (For HL-5250DN)

Use a straight-through Category5 (or greater) twisted-pair cable for 10BASE-T or 100BASE-TX Fast Ethernet Network.

keyboard.

Front view

1. About this Printer

1 Front cover release button

2 Control panel

3 Face-down output tray support flap (support flap)

4 Front cover

5 Paper tray

6 Power switch

7 Face-down output tray

8 Multi-purpose Tray (MP Tray)

Back view

1. About this Printer

1 Back cover

2 Duplex Tray (For HL-5250DN)

3 AC power connector

4 HL-5250DN: Network status LEDs (Light Emitting Diodes)

5 HL-5250DN: 10/100BASE-TX port

6 USB interface connector

7 DIMM cover

8 Parallel interface connector

Note

The printer illustration is based on HL-5250DN.

1. About this Printer

Positioning the printer

Read the following before you use the printer.

Power supply

Use the printer within the recommended power range.

Power source: USA and Canada: AC 110 to 120 V, 50/60 Hz

Europe and Australia: AC 220 to 240 V, 50/60 Hz

The power cord, including extensions, should be no longer than 5 meters (16.5 feet).

Do not share the same power circuit with other high-power appliances, such as an air conditioner, copier, shredder and so on. If you cannot avoid using the printer with these appliances, we recommend that you use a voltage transformer or a high-frequency noise filter.

Use a voltage regulator if the power source is not stable.

Environment

 Put your printer on a flat, stable surface such as a desk that is free of vibration and shocks.

 Put the printer near an AC power outlet, so that it can be easily unplugged from the AC power outlet if there

is an emergency.

 Only use the printer within the following ranges of temperature and humidity:

Temperature: 10 °C to 32.5 °C (50 °F to 90.5 °F)

Humidity: 20% to 80% (without condensation)

 Use the printer in a well-ventilated room.

 DO NOT put the printer where the ventilation hole of the printer is blocked. Keep a gap of roughly 100 mm

(4 in.) between the ventilation hole and the wall.

 DO NOT expose the printer to direct sunlight, excessive heat, moisture, or dust.

 DO NOT put the printer near devices that contain magnets or produce magnetic fields.

 DO NOT expose the printer to open/naked flames or salty or corrosive gasses.

 DO NOT put objects on top of the printer.

 DO NOT put the printer near heaters, air conditioners, water, chemicals or refrigerators.

 Keep the printer horizontal when you carry it.

Printing Methods

About paper

Type and size of paper

The printer loads paper from the installed paper tray or the multi-purpose tray.

The names for the paper trays in the printer driver and this guide are as follows:

Paper tray Tray 1

Multi-purpose tray MP Tray

Optional lower tray unit Tray 2 / Tray 3

Duplex tray for automatic duplex printing (For HL-5250DN) DX

When looking at this page on the CD-ROM, you can jump to the page for each printing method by clicking p in the table.

Media type Tray 1 Tray 2/3 MP Tray DX Choose the media type

from the printer driver

Plain paper

75 g/m (20 to 28 lb)

Recycled paper pp ppRecycled Paper

Bond paper

Rough paper– 60 g/m

(16 to 43 lb)

Thin paper

60 g/m (16 to 20 lb)

Thick paper

105 g/m (28 to 43 lb)

Transparency p

to 105 g/m

to 161 g/m2

to 75 g/m

to 161 g/m

pp pp

60 g/m

105 g/m

(16 to 28 lb)

pp pp

60 g/m

105 g/m

(16 to 28 lb)

60 g/m

161 g/m

(16 to 43 lb)

Plain Paper

Bond Paper

Thin Paper

Thick Paper or Thicker Paper

Transparencies

Up to 10 sheets

A4 or Letter

Labels p

Envelopes

Up to 10 sheets

A4 or Letter

Thicker Paper

Envelopes

Env. Thin

Env. Thick

MP Tray Tray 1 Tray 2, Tray 3 DX

Paper size Width: 69.9 to

215.9 mm (2.75 to

8.5 in.)

A4, Letter, Legal B5 (ISO), Executive, A5, A6, B6 (ISO)

A4, Letter, Legal 1, B5 (ISO), Executive, A5, B6 (ISO)

Length: 116 to

406.4 mm (4.57 to 16 in.)

Number of sheets

(80 g/m

/ 21 lb)

Legal size paper is not available in some regions outside the USA and Canada.

50 sheets 250 sheets 250 sheets

Recommended paper

Europe USA

Plain paper

Xerox Premier 80 g/m

Xerox Business 80 g/m

M-real DATACOPY 80 g/m

Recycled paper

Xerox Recycled Supreme 80 g/m

Transparency 3M CG3300 3M CG3300

Labels Avery laser label L7163 Avery laser label #5160

Xerox 4200DP 20 lb

Hammermill Laser Paper 24 lb

N/A

2. Printing Methods

A4, Letter, Legal

 Before you buy a lot of paper, test a small quantity to make sure that the paper is suitable.

 Use paper that is made for plain-paper copying.

 Use paper that is 75 to 90 g/m

(20 to 24 lb).

 Use neutral paper. Do not use acidic or alkaline paper.

 Use long-grain paper.

 Use paper with a moisture content of approximately 5%.

 This printer can use recycled paper that meets DIN 19309 specifications.

CAUTION

DO NOT use ink jet paper because it may cause a paper jam or damage your printer.

Note

If you use paper that is not recommended, a paper jam or misfeed may occur in the printer.

To help you choose which paper to use with this printer, see Important information for choosing your paper on page 106.

2. Printing Methods

Types of envelopes

Most envelopes will be suitable for your printer. However, some envelopes may have feed and print quality problems due to the way they have been made. A suitable envelope should have edges with straight, wellcreased folds and the leading edge should not be thicker than two pieces of paper. The envelope should lie flat and not be of baggy or flimsy construction. You should buy quality envelopes from a supplier who understands that you will be using the envelopes in a laser printer. Before you print a lot of envelopes, test one to make sure that the print results are what you want.

Brother does not recommend a particular envelope because envelope manufacturers may change the envelope specifications. You are responsible for the quality and performance of the envelopes you use.

 Do not use damaged, curled, wrinkled, irregularly shaped, extremely shiny or textured envelopes.

 Do not use envelopes with clasps, snaps, tie strings, self-adhesive components, windows, holes, cutouts

or perforations.

 Do not use envelopes that are of a baggy construction, not sharply creased, embossed (have raised

writing on them) or pre-printed on the inside.

 Do not use envelopes that were previously printed by a laser printer.

 Do not use envelopes that cannot be arranged when put in a pile.

 Do not use envelopes that are made of paper that weighs more than the paper weight specifications for

the printer.

 Do not use envelopes that have been badly made, with edges that are not straight or consistently square.

If you use any of the types of envelopes listed above, they may damage your printer. This damage is not covered under any Brother warranty or service agreement.

Note

• Do not put different types of paper in the paper tray at the same time because it may cause paper jams or misfeeds.

• Do not print envelopes using duplex printing.

• For proper printing, you must choose the same paper size from your application as the paper in the tray.

2. Printing Methods

Printable area

When using PCL (standard driver) emulation, the edges of the paper that cannot be printed on are shown in the tables below.

Note

When using BR-Script emulation, the edges of the paper that cannot be printed on are 4.32 mm (0.17 in.).

Portrait

A4 Letter Legal B5 (ISO) Executive A5 A6 B6

1 4.23 mm

(0.16 in.)

2 6.01 mm

(0.24 in.)

3 4.23 mm

(0.16 in.)

4 6.01 mm

(0.24 in.)

Landscape

4.23 mm (0.16 in.)

6.35 mm (0.25 in.)

4.23 mm (0.16 in.)

6.35 mm (0.25 in.)

4.23 mm (0.16 in.)

6.35 mm (0.25 in.)

4.23 mm (0.16 in.)

6.35 mm (0.25 in.)

4.23 mm (0.16 in.)

6.01 mm (0.24 in.)

4.23 mm (0.16 in.)

6.01 mm (0.24 in.)

4.23 mm (0.16 in.)

6.35 mm (0.25 in.)

4.23 mm (0.16 in.)

6.35 mm (0.25 in.)

4.23 mm (0.16 in.)

6.01 mm (0.24 in.)

4.23 mm (0.16 in.)

6.01 mm (0.24 in.)

4.23 mm (0.16 in.)

6.01 mm (0.24 in.)

4.23 mm (0.16 in.)

6.01 mm (0.24 in.)

A4 Letter Legal B5 (ISO) Executive A5 A6 B6

1 4.23 mm

(0.16 in.)

2 5.0 mm

(0.19 in.)

3 4.23 mm

(0.16 in.)

4 5.0 mm

(0.19 in.)

4.23 mm (0.16 in.)

5.08 mm (0.2 in.)

4.23 mm (0.16 in.)

5.08 mm (0.2 in.)

4.23 mm (0.16 in.)

5.08 mm (0.2 in.)

4.23 mm (0.16 in.)

5.08 mm (0.2 in.)

4.23 mm (0.16 in.)

5.0 mm (0.19 in.)

4.23 mm (0.16 in.)

5.0 mm (0.19 in.)

4.23 mm (0.16 in.)

5.08 mm (0.2 in.)

4.23 mm (0.16 in.)

5.08 mm (0.2 in.)

4.23 mm (0.16 in.)

5.0 mm (0.19 in.)

4.23 mm (0.16 in.)

5.0 mm (0.19 in.)

4.23 mm (0.16 in.)

5.0 mm (0.19 in.)

4.23 mm (0.16 in.)

5.0 mm (0.19 in.)

4.23 mm (0.16 in.)

6.01 mm (0.24 in.)

4.23 mm (0.16 in.)

6.01 mm (0.24 in.)

4.23 mm (0.16 in.)

5.0 mm (0.19 in.)

4.23 mm (0.16 in.)

5.0 mm (0.19 in.)

Printing methods

Printing on plain paper, bond paper and transparencies

Printing on plain paper, bond paper or transparencies from Tray 1, 2 or 3

For the proper paper to use, see About paper on page 5.

a Choose the following from the printer driver:

Paper Size ............................(1)

Media Type ...........................(2)

Paper Source .......................(3)

and any other settings.

 Windows printer driver

2. Printing Methods

 BR-Script printer driver

b Pull the paper tray completely out of the printer.

2. Printing Methods

c While pressing the blue paper-guide release lever, slide the paper guides to fit the paper size. Make sure

that the guides are firmly in the slots. For legal size paper pull out the back of the paper tray.

Legal size paper is not available in some regions outside the USA and Canada.

d Put paper in the tray, and below the maximum paper mark (b).

, press in the paper-guide release lever and

2. Printing Methods

e Put the paper tray firmly back in the printer. Make sure that it is completely inserted into the printer. f Lift up the support flap to prevent paper from sliding off the face-down output tray, or remove each page

as soon as it comes out of the printer.

g Send the print data to the printer.

Note

• The side to be printed on must be face down.

• When printing on transparencies, remove each transparency at once after printing. Stacking the printed transparencies may cause a paper jam or the transparency to curl.

Printing on plain paper, bond paper or transparencies from the MP tray

MP Tray mode is automatically turned on when paper is put in the multi-purpose tray.

For the proper paper to use, see About paper on page 5.

a Choose the following from the printer driver:

Paper Size ............................(1)

Media Type ...........................(2)

Paper Source .......................(3)

and any other settings.

 Windows printer driver

2. Printing Methods

 BR-Script printer driver

b Open the MP tray and lower it gently.

c Pull out the MP tray support flap (1).

2. Printing Methods

d Lift up the support flap to prevent paper from sliding off the face-down output tray, or remove each page

as soon as it comes out of the printer.

2. Printing Methods

e Put paper in the MP tray. Make sure that the paper stays under the maximum paper mark (b) on both

sides of the tray.

f While pressing the paper-guide release lever, slide the paper guide to fit the paper size.

g Send the print data to the printer.

Note

• The side to be printed on must be face up with the leading edge (top of the paper) in first.

• When printing on transparencies, remove each transparency at once after printing. Stacking the printed transparencies may cause a paper jam or the transparency to curl.

Printing on thick paper, labels and envelopes

MP Tray mode is automatically turned on when paper is put in the multi-purpose tray. For the proper paper to use, see About paper on page 5 and Types of envelopes on page 7.

a Choose the following from the printer driver:

Paper Size ............................(1)

Media Type ...........................(2)

Paper Source .......................(3)

and any other settings.

 Windows printer driver

2. Printing Methods

 BR-Script printer driver

Note

• When you use Envelope #10, choose Com-10 in Paper Size.

• For other envelopes which are not listed in the printer driver, such as Envelope #9 or Envelope C6, choose User Defined... For more information on the envelope size, see Paper size on page A-8.

b Open the MP tray and lower it gently.

c Pull out the MP tray support flap (1).

2. Printing Methods

d Lift up the support flap to prevent paper from sliding off the face-down output tray, or remove each page

as soon as it comes out of the printer.

2. Printing Methods

e Put paper in the MP tray. Make sure that the paper stays under the maximum paper mark (b) on both

sides of the tray.

Note

• Envelope joints that are sealed by the manufacturer should be secure.

• The side to be printed on must be face up.

• All sides of the envelope should be properly folded without wrinkles or creases.

f While pressing the paper-guide release lever, slide the paper guide to fit the paper size.

g Send the print data to the printer.

Note

• Remove each sheet or envelope at once after printing. Stacking the sheets or envelopes may cause the paper to jam or curl.

• If envelopes get smudged during printing set the Media Type to Thick Paper or Thicker Paper to increase the fixing temperature. To adjust the print density setting, see Printing on thick paper, labels and envelopes on page 15.

• If the envelopes is creased after they are printed, see Improving the print quality on page 91.

2. Printing Methods

Note

• If the DL size double flap envelope is creased after printing, choose DL Long Edge in Paper Size, from the Basic tab. Put a new DL size double-flap envelope in the MP tray with the longest edge of the envelope in first, then print again.

• When you put paper in the MP tray, remember the following:

• Put the leading edge (top of the paper) in first and push it gently into the tray.

• Make sure that the paper is straight and in the proper position in the MP tray. If it is not, the paper may not be fed properly, resulting in a skewed printout or a paper jam.

2. Printing Methods

Duplex Printing

The supplied printer drivers for Windows® 95/98/Me/2000/XP and Windows NT® 4.0, Mac OS® 9.1 to 9.2 and

Mac OS settings, see the Help text in the printer driver.

Guidelines for printing on both sides of the paper

 If the paper is thin, it may wrinkle.

 If paper is curled, straighten it and then put it back in the paper tray or the MP tray.

 If the paper is not feeding properly, it may be curled. Remove the paper and straighten it.

 When you use the manual duplex function, it is possible that there may be paper jams or poor print quality.

If there is a paper jam, see Paper jams and how to clear them on page 84. If you have a print quality problem, see Improving the print quality on page 91.

Manual duplex printing

X 10.2.4 or greater all enable duplex printing. For more information about how to choose the

 The BR-Script printer driver (PostScript® 3™ emulation) does not support manual duplex printing.

 Use plain paper or recycled paper. Do not use bond paper.

Manual duplex printing from the paper tray

a In the printer driver choose the Advanced tab, then choose the Manual Duplex printing mode, and from

the Basic tab choose the Paper Source to be Tray1.

b Send the data to the printer.

The printer will automatically print all the even-numbered pages on one side of the paper first.

c Remove the printed even-numbered pages from the output tray and put them back in the paper tray with

the side to be printed on (blank side) face down. Follow the instructions on the PC screen.

d The printer will now automatically print all the odd-numbered pages on the other side of the paper.

2. Printing Methods

Note

• If you choose the Paper Source to be Auto Select, put the printed even-numbered pages in the MP tray.

• When you put paper in the paper tray, first empty the tray. Next, put the printed pages in the tray, with the printed side face up. (Do not add the printed pages to the top of a stack of unprinted paper.)

Manual duplex printing from the MP tray

Note

Before putting the sheets back in the MP tray, you will have to straighten them or you may get paper jams.

a From the Advanced tab choose the Manual Duplex printing mode, and from the Basic tab choose the

Paper Source to be MP Tray.

b Put the paper in the MP tray with the side to be printed on first facing up. Follow the instructions on the

PC screen. Repeat this step until you have printed all the even-numbered pages.

c Remove the printed even-numbered pages from the output tray and then, in the same order, put them

back into the MP tray. Put the paper with the side to be printed on (the blank side) face up. Follow the instructions on the PC screen.

d Repeat c until you have printed all the odd-numbered pages on the other side of the paper.

2. Printing Methods

Paper orientation for manual duplex printing

The printer prints the second page first.

If you print 10 pages on 5 sheets of paper, it will print page 2 and then page 1 on the first sheet of paper. It will print page 4 and then page 3 on the second sheet of paper. It will print page 6 and then page 5 on the third sheet of paper, and so on.

When doing manual duplex printing, the paper must be put in the paper tray in the following way:

 For the paper tray:

• Put the side to be printed on face down with the leading edge (top) of the paper at the front of the tray.

• To print on the second side, put the paper face up, with the leading edge (top) of the paper at the front of the tray.

• If letterhead paper is used, put the paper in the tray with the heading face up at the front of the tray.

• To print on the second side, put the heading face down at the front of the tray.

 For the multi-purpose tray (MP tray):

• Put the side to be printed on face up with the leading edge (top) of the paper in first.

• To print on the second side, put the paper face down, with the leading edge (top) of the paper in first.

• If letterhead paper is used, put it in with the heading face down and in first.

• To print on the second side, put the heading face up and in first.

Automatic duplex printing (For HL-5250DN)

Note

• The screens in this section are from Windows

XP. The screens on your PC may vary depending on your

operating system.

• Use A4, Letter or Legal size paper when you use the automatic duplex printing function.

• Make sure that the back cover is closed.

• Make sure that the duplex tray is installed correctly in the printer.

• If paper is curled, straighten it and then put it back in the paper tray.

• You should use regular paper. Do not use bond paper or thin paper.

a Put paper in the paper tray or MP tray. b For the Windows printer driver

1 Open the Properties dialog box in the printer driver.

2 From the General tab, click the Printing Preferences icon.

2. Printing Methods

3 From the Advanced tab, click the Duplex icon.

4 Make sure that Use Duplex Unit has been chosen.

5 Click OK. The printer will print on both sides of the paper automatically.

For the BR-Script printer driver

1 Open the Properties dialog box in the printer driver.

2 From the General tab, click the Printing Preferences icon.

3 From the Layout tab, choose Orientation, Print on Both Sides (Duplex) and Page Order.

4 Click OK. The printer will print on both sides of the paper automatically.

2. Printing Methods

Booklet printing (For Windows printer driver)

a Put paper in the paper tray or MP tray. b Open the Properties dialog box in the printer driver. c From the General tab, choose the Printing Preferences icon. d From the Advanced tab, choose Duplex and Use Duplex Unit or Manual Duplex, and then choose

Booklet Printing.

e Click OK. The printer will print a booklet automatically.

Driver and Software

Printer driver

A printer driver is software that translates data from the format used by a computer to the format that a particular printer needs. Typically, this format is page description language (PDL).

The printer drivers for the following version of Windows the Brother Solutions Center at http://solutions.brother.com latest printer driver can be downloaded from the Brother Solutions Center at http://solutions.brother.com

If you want to uninstall the printer driver, see Uninstalling the printer driver on page 40.

and Macintosh® are on the CD-ROM we have supplied or on

. Install the drivers by following the Quick Setup Guide. The

For Windows



Windows printer driver (the most suitable printer driver for this product)

 BR-Script (PostScript

 Generic PCL Driver (For users of Citrix Presentation Server™ (Citrix

and other Windows NT 4.0 Driver. This driver only supports basic printing functions.)

For Macintosh

 Brother Laser driver for Macintosh

 BR-Script (PostScript

3™ language emulation) printer driver

MetaFrame®), Windows® Terminal Server environments

and Windows® 2000/XP network shared environments, we recommend the use of our generic PCL

3™ language emulation) printer driver

For Linux



LPR printer driver

 CUPS printer driver

Note

For more infomation about the generic PCL Driver and Linux printer driver, visit us at http://solutions.brother.com.

•

• The printer driver for Linux may be released after the initial release of this product.

Windows

95/98/Me

Windows printer driver

BR-Script printer driver

Generic PCL

Driver

Brother Laser driver

LPR / CUPS printer driver

Windows NT® 4.0

Windows

Windows® XP Professional x64

Edition

Mac OS® 9.1 to 9.2

Mac OS

Linux (Mandrake, Red Hat,

SuSE Linux, Debian)

2000 Professional

XP Home Edition

XP Professional

X 10.2.4 or greater

Download the printer driver from http://solutions.brother.com.

You can change the following printer settings when you print from your computer.

 Paper Size

 Multiple Page

 Orientation

 Copies

 Media Type

 Paper Source

 Resolution

 Toner Save Mode

 Duplex printing (Manual Duplex printing

 Watermark

 Job Spooling

 Quick Print Setup

1 3

/ Duplex printing with Duplex tray 4)

 Sleep Time

 Status Monitor

 Macro

1 3

 Administrator

 Insert Command/File

 Page Protection

 Print Date & Time

 Density adjustment

 Error Message Printout

These settings are not available with the BR-script printer driver for Windows®.

These settings are not available with Windows NT® 4.0 and Windows® 2000/XP.

These settings are not available with Brother Laser driver and BR-Script printer driver for Macintosh®.

This setting is not available for HL-5240/HL-5240L.

1 2 3

1 3

3. Driver and Software

Features in the printer driver (For Windows®)

For more information, see the Help text in the printer driver.

Note

• The screens in this section are from Windows

XP. The screens on your PC will vary depending on your

operating system.

• If you are using Windows

2000 or XP, you can access the Printing Preferences dialog box by clicking

Printing Preferences... in the General tab of the Printer Properties dialog box.

• If you are using Windows NT

4.0, you can access the Printing Preferences dialog box by clicking

Document Defaults... from the File menu of the Printers folder.

Basic tab

You can also change some of the settings by clicking the illustrations on the left hand side.

a Choose the Paper Size, Multiple Page, Orientation and other settings (1). b Choose the Duplex / Booklet setting from None, Duplex or Booklet (2).

3. Driver and Software

Note

You can choose more detailed settings for Duplex or Booklet printing in the the Advanced tab. See Duplex Printing on page 28.

c Choose the Paper Source (3). d Click OK to apply your chosen settings.

To return to the default settings, click Default, then OK.

Advanced tab

3. Driver and Software

12345

Change the tab settings by clicking one of the following icons:

 Print Quality (1)

 Duplex Printing (2)

 Watermark (3)

 Page Setting (4)

 Device Options (5)

Print Quality

 Resolution

You can change the resolution as follows:

• 1200 dpi

• HQ 1200

• 600 dpi

• 300 dpi

Note

If you use the high quality 1200 dpi setting (1200 × 1200 dpi) the print speed will be slower.

3. Driver and Software

 Toner Save Mode

You can save running costs by turning on the Toner Save Mode, which reduces the print density.

Note

• We do not recommend Toner Save for printing Photo or Gray Scale images.

• Toner Save Mode is not available for 1200 dpi or HQ 1200 resolution.

 Print Setting

You can manually change the print setting.

• Auto

Choosing Auto will allow automatic printing with the most suitable print settings for your print job.

• Manual

You can change the settings manually by choosing Manual and clicking the Setting... button.

You can set brightness, contrast and other settings.

Duplex Printing

 Use Duplex Unit (For HL-5250DN)

If you choose Use Duplex Unit button, the dialog box for the duplex settings will appear. There are six types of duplex binding directions available for each orientation, automatically.

 Manual Duplex

If you choose Manual Duplex button, the dialog box for the manual duplex settings will appear. There are six types of manual duplex binding directions available for each orientation.

 Booklet Printing

When you want to print a booklet, use this function. To make the Booklet, fold the printed pages down the middle, when using the booklet printing function.

 Binding Offset

If you check the Binding Offset option, you can also specify the offset for binding in inches or millimeters.

Watermark

You can put a logo or text into your documents as a watermark.

You can choose one of the preset watermarks, or you can use a bitmap file or text file that you have created.

When you use a bitmap file as a watermark, you can change the size of the watermark and put it anywhere you like on the page.

When you use text as a watermark, you can change the font, darkness and angle settings.

Page Setting

You can change the print image scaling and choose Mirror/Reverse print options.

Device Options

3. Driver and Software

You can set the following in Printer Function:

(You can jump to the page for each Printer Function by choosing the function name in the list below.)

 Job Spooling

 Quick Print Setup

 Sleep Time

 Status Monitor

 Macro

 Administrator (For Windows

 Insert Command/File (For Windows

95/98/Me only)

 Page Protection

 Print Date & Time

 Density adjustment

 Error Message Printout

Note

The Printer Function list may vary depending on the model.

3. Driver and Software

 Job Spooling

The printer keeps the last print job sent to it in memory.

To reprint the last document, press Go and hold it down for about 4 seconds until all the LEDs light up in order (Toner, Drum, Paper, Status), and then release Go. Within 2 seconds press Go the number of times you want to reprint. If you don’t press Go within 2 seconds, a single copy will be printed.

Note

If you want to prevent other people from printing your data using the reprint function, uncheck the Use Reprint check box in the job spooling settings.

 Quick Print Setup

This feature allows you to quickly choose driver settings. To view settings, click the tasktray icon.

You can turn the quick print setup function on or off. A small selection window appears on your PC. This will then let you make changes to the settings of the following functions:

• Multiple Page

•Duplex Printing

• Toner Save Mode

• Paper Source

• Media Type

 Sleep Time

When the printer does not receive data for a certain period of time, it enters sleep mode. In sleep mode, the printer acts as though it were turned off. When you choose Printer Default the timeout setting will be 5 minutes. Intelligent Sleep Mode automatically adjusts to the most suitable timeout setting depending on the frequency of your printer use. While the printer is in sleep mode, all the LEDs are off, but the printer can still receive data. Receiving a print file or document or pressing Go will automatically wake up the printer to start printing.

To turn sleep mode off, from the Advanced tab, click the Device Options icon and choose Sleep Time. Double-click the word Sleep Time, and the Sleep Time Off function will appear. Click Off to stop the printer going into sleep mode. The Sleep Time Off function can be hidden by double-clicking the word Sleep Time again. We recommend that you keep sleep mode on for power saving.

 Status Monitor

This reports the printer status (any errors that may happen with the printer) when printing. The default setting for the Status Monitor is off. If you want to turn the status monitor on, from the Advanced tab, click the Device Options icon and then choose Status Monitor.

 Macro

You can save a page of a document as a macro to printer memory. You can also execute the saved macro (you can use the saved macro as an overlay on any documents). This will save time and increase printing speed for often used information such as forms, company logos, letterhead formats or invoices.

3. Driver and Software

 Administrator (For Windows® 95/98/Me only)

Administrators have the authority to limit the number of copies, scaling setting and watermark setting functions.

• Password

Enter the password into this box.

•Set Password

Click here to change the password.

•COPY LOCK

Lock the copy pages selection to prevent multiple copy printing.

• WATERMARK LOCK

Lock the current settings of the Watermark option to prevent changes being made.

• SCALING LOCK

Lock the scaling setting as shown below:

1 in 1 100%

 Insert Command/File (For Windows

95/98/Me only)

This function lets you to do the following:

• Put a print file or tiff format file into a print job.

• Put a text string into a print job.

• Put a macro, which is saved in printer memory, into a print job.

 Page Protection

Page Protection refers to a setting that reserves extra memory for the creation of full-page images.

Selections are AUTO, OFF and Printer Default.

The page protection feature allows the printer to create the full-page image to be printed in memory before physically moving the paper through the printer. Use this function when the image is complicated and the printer has to wait to process the image before printing.

 Print Date & Time

When this feature is enabled, the date and time will print on your document.

 Density adjustment

Increase or decrease the print density.

Note

The Density adjustment is not available when you set the resolution to HQ 1200.

 Error Message Printout

You can choose whether the printer reports problems by printing an error page. For details, see Error message printout on page 82.

Selections are Printer Default (ON), ON and OFF.

Accessories tab

Note

From the Start menu, select Control Panel and then Printers series icon and select Properties to access the Accessories tab.

Printers and Faxes for Windows® XP users.

3. Driver and Software

. Right-click the Brother HL-5240/5250DN

 Available Options (1)

You can manually add and remove the options that are installed on the printer.

 Paper Source Setting (2)

This feature identifies the paper size defined for each paper tray.

•

Paper Size

This setting allows you to define which paper size is used for each tray. Highlight the tray you want to define and then choose the paper size from the pull-down menu. Click Update to apply the setting to the tray. When using more than one paper size you must define the paper size for each tray so the paper is pulled from the correct tray.

• Default Source

This setting allows you to choose the default paper source that your document will be printed from. Choose the Default Source from the pull-down menu and click Update to save your setting. The Auto Select setting will automatically pull paper from any tray that has a defined paper size that matches your document.

 Auto detection of printer options (3)

The Auto Detect function finds the currently installed optional unit devices and shows the available settings in the printer driver. When you click Auto Detect, options that are installed on the printer will be listed. You can manually add or remove options.

Note

The Auto Detect function is not available under certain printer conditions.

Support tab

3. Driver and Software

 Version (1)

Displays the printer driver version.

 Web Update (2)

You can check the Brother web site for updated drivers, and automatically download and update the printer driver on your PC.

 Brother Solutions Center (3)

The Brother Solutions Center (http://solutions.brother.com

) is a web site offering information about your Brother product including FAQs (Frequently Asked Questions), User’s Guides, driver updates and tips for using your printer.

 Print Settings (4)

This will print the pages that show how the internal settings of the printer have been configured.

 Print Fonts (5)

This will print the pages that show all the internal fonts of the printer.

 Check Setting... (6)

This will show the current settings of the printer driver.

3. Driver and Software

Features in the BR-Script (PostScript® 3™ language emulation) printer driver (For Windows®)

For more information, see the Help text in the printer driver.

Note

The screens in this section are based on HL-5250DN with Windows

The screens on your PC may vary depending on the printer model and your operating system.

Device Settings tab

Choose the options you have installed.

XP.

3. Driver and Software

Printing Preferences

Note

If you are using Windows NT box by clicking Printing Preferences... in the General tab of the Brother HL-5240/HL-5250DN BR-Script3 Properties dialog box.

 Layout tab

You can change the layout setting by choosing the settings for Orientation, Print on Both Sides (Duplex), Page Order and Pages Per Sheet.

4.0, Windows® 2000 or XP, you can access the Printing Preferences dialog

 Paper/Quality tab

Choose the Paper Source.

Advanced options

3. Driver and Software

a Choose the Paper Size and Copy Count (1). b Set the Scaling and TrueType Font settings (2). c You can change settings by choosing the setting in the Printer Features list (3):

 Print Quality  Media Type  Toner Save

You can save running costs by turning on the Toner Save, which reduces the print density.

 Sleep Time

See Device Options on page 29.

 Halftone Screen Lock  BR-Script Level

Features in the printer driver (For Macintosh®)

This printer supports Mac OS® 9.1 to 9.2 and Mac OS® X 10.2.4 or greater.

Note

The screens in this section are from Mac OS on your operating system.

Page Setup

You can set the Paper Size, Orientation and Scale.

X 10.4. The screens on your Macintosh® will vary depending

3. Driver and Software

Layout

Set the Pages per Sheet, Layout direction and Border.

 Pages per Sheet

Choose how many pages will appear on each side of the paper.

 Layout Direction

When you specify the pages per sheet, you can also specify the direction of the layout.

 Border

If you want to add a border, use this function.

Print Settings

You can change settings by choosing the setting in the Print Settings list:

Basic tab

 Resolution

You can change the resolution as follows:

•300 dpi

•600 dpi

• HQ 1200

• 1200 dpi

3. Driver and Software

Note

If you use the high quality 1200 dpi setting (1200 × 1200 dpi) the print speed will be slower.

 Media Type

You can change the media type as follows:

•

Plain Paper

• Thin Paper

• Thick Paper

• Thicker Paper

• Bond Paper

• Transparencies

• Envelopes

• Env.Thick

• Env.Thin

• Recycled Paper

 Toner Save Mode

You can save running costs by turning on Toner save, which reduces the print density.

Note

• We do not recommend Toner Save for printing Photo or Gray Scale images.

• Toner Save Mode is not available for 1200 dpi or HQ 1200 resolution.

3. Driver and Software

Advanced tab

 Print Quality

You can change the print quality as follows:

• Brother Photo

This is a photograph mode (gradation priority). Choose this setting for printing photographs that have continuous gradation. You can represent soft contrasts between various shades of gray.

• Brother Graphics

This is a graphics mode (contrast priority). Choose this setting for printing text and figures, such as business and presentation documents. You can represent sharp contrasts between shaded areas.

• Generic

This is a standard halftone pattern of Mac the print speed will be faster. Use this mode for Mac

OS X. If you choose this mode for printing text documents,

s that have less memory.

 Sleep Time

When the printer does not receive data for a certain period of time (timeout), it enters sleep mode. In sleep mode, the printer acts as though it were turned off. The default timeout is 5 minutes. While the printer is in sleep mode, all the LEDs are off, but the printer can still receive data. Receiving a print file or document or pressing Go will automatically wake up the printer to start printing.

Status Monitor (For Mac® X 10.2.4 or greater users)

This reports the printer status (any errors that may happen with the printer) when printing. If you would like to turn the status monitor on, run the BrStatusMonitor.app (from the Macintosh HD (Startup Disk), choose

Library, Printers, Brother, Utilities).

3. Driver and Software

Uninstalling the printer driver

You can uninstall the printer driver that you installed with the following steps.

Note

• This is not available if you installed the printer driver from the Windows Add a printer function.

• After uninstalling, we recommend that you restart your computer to remove files that were in use during the uninstall.

Printer driver for Windows

For Windows® XP

a Click the Start button, point to All Programs and then to your printer name. b Click UnInstall. c Follow the instructions on the screen.

For Windows

95/98/Me/2000 and Windows NT® 4.0

a Click the Start button, point to Programs and then to your printer name. b Click UnInstall. c Follow the instructions on the screen.

3. Driver and Software

Brother Laser driver for Macintosh

For Mac OS® X 10.2.4 or greater

a Disconnect the USB cable between the Macintosh and your printer. b Restart the Macintosh

c Log on as an ‘Administrator’. d Run the Printer Setup Utility

printer you want to remove and remove it by clicking the Delete button.

(from the Go menu, choose Applications, Utilities), then choose the

e Drag the HL-MFLPro folder (from the Macintosh HD (Startup Disk), choose Library, Printers,

Brother) into the Trash and then empty the Trash.

f Restart the Macintosh

Print Center for Mac OS® X 10.2 users

For Mac OS® 9.1 to 9.2

a Open the Extensions folder located in the System Folder on the Macintosh HD. b Drag all these following files in the Extensions folder to the trash.

 BR_PrintMonitor(laser)  Brother Laser  Brother Laser(IP)

Note

There may be several USB Print Driver(BRXXX) endings.

The ‘x’ refers to the model of your machine.

c Restart the Macintosh

and BR_PrintMonitor(BXX) 1 extensions with different

d Once the computer has restarted you can then empty the trash.

3. Driver and Software

Software

Software for networks (For HL-5250DN only)

BRAdmin Professional (For Windows®)

The BRAdmin Professional is a utility for managing your Brother network enabled printers that are running

under Windows status of your printer on the network.

BRAdmin Light (For Macintosh®)

The Brother BRAdmin Light software is a Java™ application that is designed for the Apple® Mac OS®X environment. It supports some of the features of the Windows

BRAdmin Light software, you can change some network settings and update firmware on Brother’s network ready printers and multifunction devices.

Driver Deployment Wizard (For Windows®)

This installer includes the Windows® printer driver and Brother network port driver (LPR and NetBIOS). If the administrator installs the printer driver and port driver using this application, the administrator can save the file to the file server or send the file by e-mail to users. Then, each user just clicks that file to have the printer driver, port driver, IP address, and so on, automatically copied to their PC.

95/98/Me/2000/XP and Windows NT® 4.0. It allows you to easily configure and check the

BRAdmin software. For example, using the

Network Print Software (For Windows®)

This installer includes the port monitors (Peer-to-Peer Printing software). They allow you to print through the network (LAN) under Windows

Web BRAdmin (For Windows®)

The Web BRAdmin is designed to manage all LAN/WAN Brother network connected devices. By installing the Web BRAdmin server utility on a PC running IIS

Web BRAdmin server, which then communicates with the device itself. Unlike the BRAdmin Professional,

which is designed for Windows

systems only, the Web BRAdmin server utility can be accessed from any

client PC with a web browser that supports Java 2.

You can download the Web BRAdmin from our web site. Visit us at http://solutions.brother.com

Internet Information Server 4.0 or 5.0

Web BRAdmin and Internet Information Server 4.0 are supported by the following operating systems:

 Windows NT® 4.0 Server

Web BRAdmin and Internet Information Service 5.0 are supported by the following operating systems:

 Windows® 2000 Server

 Windows

 Windows® 2000 Professional

2000 Advanced Server

, administrators with a web browser can connect to the

Web BRAdmin and Internet Information Service 5.1 are supported by the following operating systems:



Windows® XP Professional

3. Driver and Software

About emulation modes

This printer has the following emulation modes. You can change the setting using Remote Printer Console or a Web browser.

 HP LaserJet Mode

The HP LaserJet mode (or HP mode) is the emulation mode in which this printer supports the PCL6 language of the Hewlett-Packard

printer. Using this mode will allow your printer to run at its best with those applications.

 BR-Script 3 Mode

BR-Script is an original Brother page description language and a PostScript interpreter. This printer supports level 3. The BR-Script interpreter of this printer allows you to control text and graphics on pages.

For technical information about PostScript

• Adobe Systems Incorporated. PostScript Professional, 1999. ISBN: 0-201-37922-8

• Adobe Systems Incorporated. PostScript

1988. ISBN: 0-201-14396-8

• Adobe Systems Incorporated. PostScript Professional, 1985. ISBN: 0-201-10179-3

LaserJet laser printer. Many applications support this type of laser

language emulation

commands, see the following manuals:

Language Reference, 3rd edition. Addison-Wesley

Language Program Design. Addison-Wesley Professional,

Language Tutorial and Cookbook. Addison-Wesley

 EPSON FX-850 and IBM Proprinter XL Mode

The EPSON FX-850 and IBM Proprinter XL modes are the emulation modes that this printer supports to meet the industry-standard for dot matrix printers. Some applications support these dot matrix printer emulations. Use these emulation modes so your printer will work well when printing from those types of applications.

Automatic emulation selection

This printer has an automatic emulation selection feature that is turned on by default. This lets it automatically change the emulation mode to suit the type of data it receives.

You can change the setting using Remote Printer Console or a Web browser.

The printer can choose from the following combinations:

Setting 1 (default) Setting 2

HP LaserJet HP LaserJet

BR-Script 3 BR-Script 3

EPSON FX-850 IBM ProPrinter XL

3. Driver and Software

Automatic interface selection

This printer has an automatic interface selection feature that is turned on by default. This lets it automatically change the interface to IEEE 1284 parallel, USB, or Ethernet depending on which interface is receiving data.

When you use the parallel interface, you can turn the high-speed and bi-directional parallel communications on or off by using Remote Printer Console. (See Remote Printer Console on this page.) Since the default setting is on for the automatic interface selection mode, simply connect the interface cable to the printer. Always turn off both your computer and printer when connecting or disconnecting the cable.

Note

This function takes a few seconds to work. If you want to speed up printing, choose the required interface manually by using Remote Printer Console. (See Remote Printer Console on this page.)

If you typically use only one interface, we recommend that you choose that interface using Remote Printer Console. (See Remote Printer Console on this page.). If only one interface is chosen, the printer will allocate the entire input buffer to that interface.

Remote Printer Console

Remote Printer Console is software to change many of the printer settings independently of your application. For example, you can change the settings for printer margin, sleep mode, character set and so on. These settings are then remembered and used by the printer.

How to use and install the Remote Printer Console software

To use the Remote Printer Console software, follow the steps below.

For Windows

a Put the CD-ROM into your CD-ROM drive and close the opening screen when it appears. b Open Windows

Explorer and choose the CD-ROM drive.

c Double-click the RPC folder. d Refer to the RPC_User’s_Guide.pdf for how to install and use the Remote Printer Console.

For Macintosh

a Put the CD-ROM into your CD-ROM drive. Double-click the HL5200 icon on the desktop. b Double-click the RPC folder. c Refer to the RPC_User’s_Guide.pdf for how to install and use the Remote Printer Console.

Control Panel

LEDs (Light Emitting Diodes)

This section refers to the four LEDs Toner, Drum, Paper and Status, and two buttons Go and Job Cancel on the control panel.

The LED indications shown in the table below are used in the illustrations in this chapter.

or or

Note

When the power switch is off or the printer is in sleep mode, all the LEDs are off.

LED is off.

LED is on.

LED is blinking.

LED Printer status

Sleep mode

The power switch is off or the printer is in sleep mode. Pressing Go wakes up the printer from sleep mode to ready mode.

4. Control Panel

Ready to print

The printer is ready to print.

Warming up

The printer is warming up.

Cooling down

The printer is cooling down. Wait for a few seconds until inside of the printer has cooled down.

Receiving data

The printer is either receiving data from the computer, processing data in memory or printing the data.

LED Printer status

Data remaining in memory

There is remaining print data in the printer memory. If the yellow Status LED is on for a long time and nothing has printed, press Go to print the remaining data in memory.

4. Control Panel

Toner low

Indicates that the toner cartridge is nearly empty. Buy a new toner cartridge and have it ready for when Toner life end is indicated.

The Toner LED will turn on for 2 seconds and off for 3 seconds.

Toner life end

Replace the toner cartridge with a new one. See Replacing the toner cartridge on page 63.

Cartridge position error

The drum unit assembly is not installed correctly. Take the drum unit out of the machine and put it back in.

Drum life end soon

The drum unit is near the end of its life. We recommend that you get a new drum unit to replace the current one. See Replacing the drum unit on page 68.

The Drum LED will turn on for 2 seconds and off for 3 seconds.

LED Printer status

No paper

Put paper in the tray. Then press Go. See Printing on plain paper, bond paper and transparencies on page 9 or Printing on thick paper, labels and envelopes on page

15.

Paper jam

Clear the paper jam. See Paper jams and how to clear them on page 84. If the printer does not start printing, press Go.

Incorrect Paper size for Duplex (For HL-5250DN)

Prees Go or Job Cancel. Set the correct paper that you want to use, or load the same size paper that you selected in the current driver setting. The paper size you can use for automatic duplex printing is A4, Letter or Legal.

Duplex disabled

Close the back cover of the printer and put the duplex tray back in.

Front cover is open

Close the front cover of the printer.

Fuser cover is open

Close the fuser cover which can be found behind the back cover of the printer.

Dust on drum

The corona wire needs to be cleaned. See Cleaning the corona wire on page 77.

Too many trays

Maximum number of optional trays is two. Remove additional trays.

Buffer error

Check the cable connection between the PC and printer.

Memory full

The printer memory is full and the printer cannot print full pages of a document. See Solving print problems on page 97.

Print overrun

A print overrun occurred and the printer cannot print full pages of a document. See Solving print problems on page 97.

Download full

The download buffer of the printer is full. Add more memory to the printer. See Installing extra memory on page 58.

Font full

The font memory area is full. Delete fonts or add more memory to the printer. See Installing extra memory on page 58.

4. Control Panel

Service call indications

If there is an error that cannot be cleared by the user, the printer will show that a service call is needed by lighting up all the LEDs as shown below.

If you see the service call indication shown above, turn off the power switch, wait a few seconds, and then turn it back on and try to print again.

If you cannot clear the error and see the same service call indication after turning the printer back on, call your dealer or a Brother authorized service representative.

When you press Go and Job Cancel buttons together, the LEDs will light up as shown in the table below to identify the error.

LED indications while pressing Go and Job Cancel

LEDs Main PCB

failure

Toner

Drum

Paper

Status

If this error occurs, turn off the printer power switch, wait a few seconds, and then turn it on again. Leave the printer for 10 minutes with the power on. If the error occurs again, call your dealer or Brother authorized service representative.

If this error occurs, ensure that the DIMM is installed correctly. See Installing extra memory on page 58.

Fuser unit

failure

Laser unit

failure

Main motor

failure

High voltage

failure

DIMM error

4. Control Panel

For example, the LED indication below shows a fuser unit failure.

Make a note of the indication and report the error status to your dealer or a Brother authorized service representative by referring to the above table.

Note

Make sure that the front cover is completely closed before you report a service call.

4. Control Panel

Control panel buttons

The control panel buttons have the following functions:

 Cancel printing

If you press Job Cancel while printing, the printer will immediately stop printing and will then eject the paper.

 Wake-up

If the printer is in sleep mode, press Go or Job Cancel to wake the printer up and go to the Ready state.

 Error recovery

If there is an error, the printer will recover automatically from some errors. If an error is not automatically cleared, press Go to clear the error, and then continue to use the printer.

 Form feed

If the yellow Status LED is on for a long time, press Go. The printer will print any remaining data in the printer memory.

 Reprint

4. Control Panel

Print a test page

You can use the Go button or the printer driver to print a test page.

Using control panel button

a Turn off the printer. b Make sure that the front cover is closed and the power cord is plugged in. c Hold down Go as you turn on the power switch. First all the LEDs will light up, and then the Status LED

will turn off. Release Go. Make sure that all the LEDs have turned off.

d Press Go again. The printer will print a test page.

Using the printer driver

If you are using Brother’s Windows® printer driver, click the Print Test Page button in the General tab of the

Windows

printer driver.

4. Control Panel

Print a Printer Settings page

You can print the current settings using the control panel button or printer driver.

Using the control panel button

a Make sure that the front cover is closed and the power cord is plugged in. b Turn on the printer and wait until the printer is in the ready state. c Press Go three times within 2 seconds. The printer will print the current printer settings page.

Using the printer driver

If you are using Brother’s Windows® printer driver, you can print the current printer settings page by clicking the Print Settings button in the Support tab.

4. Control Panel

Print Fonts

You can print a list of the internal fonts using the control panel button or printer driver.

Using the control panel button

will turn off. Release Go. Make sure that all the LEDs have turned off.

d Press Go twice. The printer will print a list of the internal fonts.

Using the printer driver

If you are using Brother’s Windows® printer driver, you can print a list of the internal fonts by clicking the

Print Fonts button in the Support tab.

4. Control Panel

Network default setting (For HL-5250DN)

If you want to reset the print server back to its default settings (resetting all information such as the password and IP address information), follow these steps:

will turn off. Release Go. Make sure that all the LEDs have turned off.

d Press Go six times. Make sure that all the LEDs light up to indicate the print server has been reset to its

default settings.

Network default setting with APIPA protocol disabled (For HL-5250DN)

If you want to reset the print server back to its default settings with APIPA protocol disabled, follow these steps:

will turn off. Release Go. Make sure that all the LEDs have turned off.

d Press Go seven times. Make sure that all the LEDs light up to indicate the print server has been reset to

its default settings.

Note

• For more information on APIPA, see the Network User’s Guide.

• You can also disable the APIPA protocol using a web browser, BRAdmin Professional, BRAdmin Light or Web BRAdmin.

This printer has the following optional accessories. You can increase the capabilities of the printer with these items.

Lower tray unit DIMM memory Print server

LT-5300 NC-2100p

Options

(For HL-5240/HL-5240L)

See Lower tray unit (LT-5300) on this page.

See DIMM on page 57. And See Installing extra memory on page 58.

See Print server (NC-2100p) (For HL-5240/HL-5240L) on page 60.

Lower tray unit (LT-5300)

Two optional lower trays (Tray 2 or Tray 3) can be installed, and each lower tray can hold up to 250 sheets

of 80 g/m When both optional trays are installed, the printer can hold up to 800 sheets of plain paper. If you want to buy an optional lower tray unit, call the dealer you bought the printer from.

(21 lb) paper.

For setup, see the User's Guide that we have supplied with the lower tray unit.

5. Options

DIMM

For HL-5240/HL-5240L

The HL-5240/HL-5240L printer has 16 MB of standard memory and one slot for optional memory expansion. You can expand the memory up to 528 MB by installing dual in-line memory modules (DIMMs).

For HL-5250DN

The HL-5250DN printer has 32 MB of standard memory and one slot for optional memory expansion. You can expand the memory up to 544 MB by installing dual in-line memory modules (DIMMs).

DIMM types

You can install the following DIMMs:

 128 MB Buffalo Technology VN133-D128 / VN133-X128

 256 MB Buffalo Technology VN133-D256

 512 MB Buffalo Technology VN133-D512

 64 MB TechWorks 12165-0004

 128 MB TechWorks 12462-0001

 256 MB TechWorks 12485-0001

 512 MB TechWorks 12475-0001

Note

• For more information, visit the Buffalo Techonology site at http://www.buffalotech.com

• For more information, visit the Techworks web site at http://www.techworks.com

In general, the DIMM must have the following specifications:

Type: 144 pin and 64 bit output

CAS latency: 2

Clock frequency: 100 MHz or more

Capacity: 64, 128, 256 or 512 MB

Height: 31.75 mm (1.25 in.)

Dram Type: SDRAM 2 Bank

SDRAM can be used.

Note

• There might be some DIMMs that will not work with the printer.

• For more information, call the dealer you bought the printer from or Brother Customer Service.

5. Options

Installing extra memory

a Turn off the printer power switch, and then unplug the printer. Disconnect the interface cable from the

printer.

Note

Be sure to turn off the printer power switch before you install or remove the DIMM.

b Remove the DIMM cover.

c Unpack the DIMM and hold it by its edges.

To prevent damage to the printer from static electricity, DO NOT touch the memory chips or the board surface.

CAUTION

d Hold the DIMM by the edges and align the notches in the DIMM with the protrusions in the slot.

Insert the DIMM diagonally (1), then tilt it toward the interface board until it click into place (2).

5. Options

e Put the DIMM cover back on.

f Reconnect the interface cable to your printer. Plug the printer back in, and then turn on the power switch.

Note

To make sure that you have installed the DIMM properly, you can print the printer settings page that shows the current memory size. See Print a Printer Settings page on page 53.

5. Options

Print server (NC-2100p) (For HL-5240/HL-5240L)

An optional network print server (NC-2100p) allows you to connect to your network through the parallel interface.

Network interface 10/100BASE-TX Ethernet

Printer interface Parallel

Support protocol TCP/IP, NetBEUI

Management features Embedded web server support

SNMP / MIB support

TELNET remote console

BRAdmin Professional compatible

Flash memory for easy updating of firmware

Note

HL-5250DN already has a built-in 10/100BASE-TX Ethernet Print Server.

Routine Maintenance

You will need to replace certain parts and clean the printer regularly.

WARNING

When you replace certain parts or clean the inside of the printer, remember the following:

• If your clothes are smeared with toner, wipe off the toner with a dry cloth and immediately wash the

clothes in cold water to avoid stains.

• Be careful not to inhale toner.

• After you have just used the printer, some internal parts of the printer will be extremely hot. When you

open the front cover or back cover of the printer, DO NOT touch the shaded parts shown in the illustration.

Replacing the consumable items

You will need to replace the consumable items regularly.

Note

These instructions are also included in Improving the print quality on page 91.

Consumables

Toner Cartridge Drum Unit

See Toner cartridge on page 62. See Drum unit on page 68.

6. Routine Maintenance

Toner cartridge

A new toner cartridge can print approximately 3,500 (standard cartridge) or approximately 7,000 (high yield cartridge) A4 or Letter size single-sided pages at 5% coverage.

Note

• The amount of toner used varies according to what is printed on the page and the print density setting.

• If you change the print density setting for lighter or darker printing, the amount of toner used will change.

• Wait to unpack the toner cartridge until immediately before you put it into the printer.

Toner Low message

The Toner LED will turn on for 2 seconds and off for 3 seconds.

If the LED shows this message, the printer has nearly run out of toner. Buy a new toner cartridge and have it ready before you get a Toner Life End message. To replace the toner cartridge, see Replacing the toner cartridge on page 63.

Note

The Toner LED will blink continuously if the toner cartridge is nearly empty.

Toner Life End message

The printer will stop printing until you replace the toner cartridge with a new one.

6. Routine Maintenance

Replacing the toner cartridge

Note

• To ensure high quality printing, we recommend that you use only genuine Brother toner cartridges. When you want to buy toner cartridges, call the dealer you bought the printer from or Brother Customer Service.

• We recommend that you clean the printer when you replace the toner cartridge. See Cleaning on page 73.

a Press the front cover release button and then open the front cover.

b Take out the drum unit and toner cartridge assembly.

CAUTION

We recommend that you put the drum unit and toner cartridge assembly on a piece of disposable paper or cloth in case you accidentally spill or scatter toner.

To prevent damage to the printer from static electricity, DO NOT touch the electrodes shown in the illustration.

c Push down the blue lock lever and take the toner cartridge out of the drum unit.

6. Routine Maintenance

DO NOT put a toner cartridge into a fire. It could explode, resulting in injuries.

Handle the toner cartridge carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once.

To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations.

CAUTION

Note

• Be sure to seal up the toner cartridge tightly in a bag so that toner powder does not spill out of the cartridge.

• Discard the used toner cartridge according to local regulations, keeping it separate from domestic waste. If you have questions, call your local waste disposal office.

d Unpack the new toner cartridge. Hold the cartridge level with both hands and gently rock it from side to

side five or six times to spread the toner evenly inside the cartridge.

6. Routine Maintenance

CAUTION

Wait to unpack the toner cartridge until immediately before you put it in the printer. If toner cartridges are left unpacked for a long time the toner life will be shortened.

If an unpacked drum unit is put in direct sunlight or room light, the unit may be damaged.

Put the toner cartridge in the drum unit immediately after you have removed the protective cover. To prevent any degradation to the print quality, DO NOT touch the shaded parts shown in the illustrations.

For USA and Canada

Brother strongly recommends that you do not refill the toner cartridge provided with your printer. We also

CAUTION

strongly recommend that you continue to use only genuine Brother brand replacement toner cartridges. Use or attempted use of potentially incompatible toner and/or cartridges in the Brother machine may cause damage to the machine and/or may result in unsatisfactory print quality. Our warranty coverage does not apply to any problem that is caused by the use of unauthorized third party toner and/or cartridges. To protect your investment and obtain premium performance from the Brother machine, we strongly recommend the use of genuine Brother supplies.

For UK and other countries

Brother machines are designed to work with toner of a particular specification and will work to a level of

CAUTION

optimum performance when used with genuine Brother branded toner cartridges. Brother cannot guarantee this optimum performance if toner or toner cartridges of other specifications are used. Brother does not therefore recommend the use of cartridges other than genuine Brother branded cartridges with this machine.

If damage is caused to the drum unit or other part of this machine as a result of using other manufacturer’s products with this machine, any repairs required as a result may not be covered by the warranty.

6. Routine Maintenance

e Pull off the protective cover.

f Put the new toner cartridge firmly into the drum unit until you hear it lock into place. If you put it in

properly, the lock lever will lift automatically.

CAUTION

Make sure that you put in the toner cartridge properly or it may separate from the drum unit.

g Clean the primary corona wire inside the drum unit by gently sliding the blue tab from right to left and left

to right several times.

Be sure to return the tab to the home position (a) (1). If you do not, printed pages may have a vertical stripe.

CAUTION

6. Routine Maintenance

h Put the drum unit and toner cartridge assembly back in the printer. Close the front cover.

6. Routine Maintenance

Drum unit

A new drum unit can print approximately 25,000 A4 or Letter size single-sided pages at 5% coverage.

Note

• There are many factors that determine the actual drum life, such as the temperature, humidity, type of paper, type of toner used, number of pages per print job and so on. Under ideal conditions, the average drum life is estimated at approximately 25,000 pages. The actual number of pages that your drum will print may be significantly less than this estimate. Because we have no control over the many factors that determine the actual drum life, we cannot guarantee a minimum number of pages that will be printed by your drum.

• For best performance, use only genuine Brother toner. The printer should be used only in a clean, dustfree environment with adequate ventilation.

• Printing with a third-party drum unit may reduce not only the print quality but also the quality and life of the printer itself. Warranty coverage does not apply to problems caused by the use of a third-party drum unit.

Change Drum message

If the LED shows the message below, it means the drum unit is near the end of its life. We recommend that you replace the drum unit with a new one before there is a noticeable deterioration in the print quality.

Replacing the drum unit

While removing the drum unit, handle it carefully because it may contain toner.

Every time you replace the drum unit, clean the inside of the printer. See Cleaning on page 73.

CAUTION

6. Routine Maintenance

When you replace the drum unit with a new one, you need to reset the drum counter by completing the following steps:

a Make sure that the printer is turned on and the Drum LED is blinking. Press the front cover release button

and then open the front cover.

b Press and hold down Go for about 4 seconds until all the LEDs light up. Once all four LEDs are lit, release

Go.

Improper Setup

Do not reset the drum counter when you only replace the toner cartridge.

c Take out the drum unit and toner cartridge assembly.

6. Routine Maintenance

CAUTION

We recommend that you put the drum unit and toner cartridge assembly on a piece of disposable paper or cloth in case you accidentally spill or scatter toner.

To prevent damage to the printer from static electricity, DO NOT touch the electrodes shown in the illustration.

d Push down the blue lock lever and take the toner cartridge out of the drum unit.

CAUTION

Handle the toner cartridge carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once.

To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations.

Note

• Be sure to seal up the drum unit tightly in a bag so that toner powder does not spill out of the unit.

• Discard the used drum unit according to local regulations, keeping it separate from domestic waste. If you have questions, call your local waste disposal office.

e Unpack the new drum unit.

6. Routine Maintenance

CAUTION

Wait to unpack a drum unit until immediately before you put it in the printer. Exposure to direct sunlight or room light may damage the drum unit.

f Put the toner cartridge firmly into the new drum unit until you hear it lock into place. If you put the cartridge

in properly, the blue lock lever will lift automatically.

Make sure that you put in the toner cartridge properly, or it may separate from the drum unit.

g Put the drum unit and toner cartridge assembly back in the printer.

CAUTION

h Close the front cover. i Make sure that the Drum LED is now off.

6. Routine Maintenance

Replacing periodic maintenance parts

You need to replace the periodic maintenance parts regularly to maintain print quality. You should replace the parts listed below after printing the following number of pages.

Item Approximate Life To Buy Replacement

Separator pad holder assembly

Pick up roller assembly

Laser unit

Fuser unit

At 5% print coverage (A4 or Letter size). The actual number of printed pages will vary depending on the print jobs and paper you use.

100,000 pages

Call Brother Customer Service

6. Routine Maintenance

Cleaning

Clean the outside and inside of the printer regularly with a dry, lint-free cloth. When you replace the toner cartridge or the drum unit, make sure that you clean the inside of the printer. If printed pages are stained with toner, clean the inside of the printer with a dry, lint-free cloth.

Cleaning the outside of the printer

CAUTION

Use neutral detergents. Cleaning with volatile liquids such as thinner or benzine will damage the surface of the printer.

DO NOT use cleaning materials that contain ammonia.

a Turn off the printer power switch and then unplug the printer.

b Pull the paper tray completely out of the printer.

c Wipe the outside of the printer with a dry, lint-free cloth to remove dust.

d Remove anything that is stuck inside the paper tray. e Wipe the inside of the paper tray with a dry, lint-free cloth to remove dust.

6. Routine Maintenance

f Put the paper tray back in the printer. g Plug the printer back in, and then turn on the power switch.

Cleaning the inside of the printer

a Turn off the printer power switch and then unplug the printer.

b Press the front cover release button and then open the front cover.

c Take out the drum unit and toner cartridge assembly.

6. Routine Maintenance

HOT SURFACE

After you have just used the printer, some internal parts of the printer will be extremely hot. Wait for the printer to cool down before you touch the internal parts of the printer.

CAUTION

We recommend that you put the drum unit and toner cartridge assembly on a piece of disposable paper or cloth in case you accidentally spill or scatter toner.

Handle the toner cartridge carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once.

6. Routine Maintenance

To prevent damage to the printer from static electricity, DO NOT touch the electrodes shown in the illustration.

d Wipe the scanner window with a dry, lint-free cloth.

e Put the drum unit and toner cartridge assembly back in the printer. f Close the front cover. g Plug the printer back in, and then turn on the power switch.

Cleaning the corona wire

If you have print quality problems, clean the corona wire as follows:

a Press the front cover release button and then open the front cover.

6. Routine Maintenance

b Take out the drum unit and toner cartridge assembly.

CAUTION

We recommend that you put the drum unit and toner cartridge assembly on a piece of disposable paper or cloth in case you accidentally spill or scatter toner.

To prevent damage to the printer from static electricity, DO NOT touch the electrodes shown in the illustration.

6. Routine Maintenance

c Clean the primary corona wire inside the drum unit by gently sliding the blue tab from right to left and left

to right several times.

CAUTION

Be sure to return the tab to the home position (a) (1). If you do not, printed pages may have a vertical stripe.

d Put the drum unit and toner cartridge assembly back in the printer. Close the front cover.

You can correct most problems by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com

Troubleshooting

Identifying your problem

First, check the following:

 The AC power cord is connected properly and the printer is turned on.

 All of the protective parts have been removed.

 The toner cartridge and drum unit are installed properly.

 The front and back covers are fully closed.

 Paper is inserted properly in the paper tray.

 The interface cable is securely connected to the printer and the computer.

 The correct driver for the printer has been chosen and is installed.

 The PC is set up to connect to the correct printer port.

Printer does not print:

If you did not solve your problem with the above checks, identify your problem and then go to the page suggested below.

 Printer LED is blinking

See LEDs (Light Emitting Diodes) on page 45.

 Status Monitor Error Message appears

See Error messages in the Status Monitor on page 80.

 Printer printed an Error Message

See Error message printout on page 82.

 Paper handling

See Paper handling on page 83 and Paper jams and how to clear them on page 84.

 Other problems

See Other problems on page 98.

Pages are printed, but there are problems with:

 Print quality

See Improving the print quality on page 91.

 Printout is incorrect

See Solving print problems on page 97.

7. Troubleshooting

Error messages in the Status Monitor

The Status Monitor will report problems with the printer. Take the proper action by referring to the following table.

The default setting for the Status Monitor is off. If you want to turn the status monitor on, you can change the setting of the Status Monitor in Device Options from the Advanced tab. See Device Options on page 3-6.

Error message Action

Toner Low  Buy a new toner cartridge and have it ready for when the Toner Life End status

is indicated.

Toner Life End  See Replacing the toner cartridge on page 63.

Cartridge Position Error  Put the drum unit assembly back in.

Drum Life End Soon  The drum unit is near the end of its life. Buy a new drum unit to replace the current

one. See Replacing the drum unit on page 68.

No Paper

No Paper for Manual Feed

No Paper in the Multi Purpose Tray

No Paper MP or Size Mismatch

No Paper in Tray 1/2/3

No Paper in Tray 1/2/3 or Size Mismatch

Jam MP Tray

Jam Tray 1/2/3

Jam Inside

 The paper tray may be out of paper or not properly installed. If it is empty, put a

new stack of paper in the paper tray and then press Go.

 If there is paper in the paper tray, make sure it is straight. If the paper is curled,

straighten it before printing. Sometimes it is helpful to remove the paper, turn the stack over and put it back in the paper tray.

 Cut the amount of paper in the paper tray, and then try again.

 Make sure you use paper that meets Brother’s recommended paper

specifications. See About paper on page 5.

 Load the same size paper that you selected in the current driver setting.

 Clear the jammed paper from the indicated area. See Paper jams and how to

clear them on page 84.

Jam Rear

Jam Duplex

Incorrect Paper Size for Auto DX Press Go or Job Cancel. Set the correct paper that you want to use, or load the

same size paper that you selected in the current driver setting. The paper size you can use for automatic duplex printing is A4, Letter or Legal.

Duplex Disabled  Close the back cover of the printer and put the duplex tray back in.

Front Cover is Open  Close the front cover of the printer.

Fuser Cover is Open  Close the fuser cover located behind the back cover of the printer.

7. Troubleshooting

Error message Action

Dust On Drum  See Cleaning the corona wire on page 77.

Memory Full  Press Go to print the remaining data in the printer memory. Cancel the print job

if you want to delete the remaining data in the printer memory. See Control panel buttons on page 51.

 Reduce the complexity of your document or cut the print resolution.

 Add more memory. See Installing extra memory on page 58.

Print Overrun  Press Go to print the remaining data in the printer memory. Cancel the print job

if you want to delete the remaining data in the printer memory. See Control panel buttons on page 51.

 If this does not clear the error, reduce the complexity of your document or cut the

print resolution.

 Add more memory. See Installing extra memory on page 58.

 Set page protection to AUTO by using the supplied Windows

driver or Remote

Printer Console program.

 Change the following settings in the supplied Windows

driver and try again. The

best combination of these settings will vary depending on your document:

• Graphics mode

• TrueType mode

• Use Printer TrueType

Fonts

Service Call Error  Check the LED indication to identify the error. See Service call indications on

page 49.

7. Troubleshooting

Error message printout

The printer can also report problems by printing an error message. Use the table below to identify and clear the error message.

Error message Action

MEMORY FULL  Press Go to print the remaining data in the printer memory. Cancel the print job

if you want to delete the remaining data in the printer memory. See Control panel buttons on page 51.

 Reduce the complexity of your document or cut the print resolution.

 Add more memory. See Installing extra memory on page 58

PRINT OVERRUN  Press Go to print the remaining data in the printer memory. Cancel the print job

if you want to delete the remaining data in the printer memory. See Control panel buttons on page 51.

 If this does not clear the error, reduce the complexity of your document or cut the

print resolution.

 Add more memory. See Installing extra memory on page 58.

driver or Remote

driver and try again. The

RESOLUTION REDUCED TO ENABLE PRINTING

(The printer has printed the document at a reduced resolution)

 Set page protection to AUTO by using the supplied Windows

Printer Console program.

 Change the following settings in the supplied Windows

best combination of these settings will vary depending on your document:

• Graphics mode

• TrueType mode

• Use Printer TrueType

 Reduce the complexity of your document before you print to prevent automatic

reduction in the resolution.

Fonts

7. Troubleshooting

Paper handling

First, make sure that you are using paper that meets Brother recommended paper specifications. See About paper on page 5.

Problem Recommendation

The printer does not feed paper.

The printer does not feed paper from the MP tray.

The printer does not feed envelopes.

A paper jam has occurred.  Clear the jammed paper. See Paper jams and how to clear them on page 84.

The printer does not print.  Make sure that the cable is connected to the printer.

When printing on normal paper, it creases.

When printing on Legal size paper or longer sized paper, the paper slides off the top output tray.

 If there is paper in the paper tray, make sure it is straight. If the paper is curled,

straighten it before printing. Sometimes it is helpful to remove the paper. Turn the stack over and put it back in the paper tray.

 Cut the amount of paper in the paper tray, and then try again.

 Make sure that manual feed mode is not chosen in the printer driver.

 Fan the paper well and put it back in firmly.

 Make sure that you have chosen the MP Tray in the Paper Source of the printer

driver.

 The printer can feed envelopes from the multi-purpose tray. You must set up your

application to print on the size of envelopes you are using. This is usually done in the page setup or document setup menu of your software. See your application manual.

 Make sure that you have chosen the proper printer driver.

 Change the printer driver setting in Media Type to a thin setting.

 Pull out and lift up the output tray support flap.

Paper jams and how to clear them

If a paper jam occurs, the printer will flash the Paper LED as shown below.

7. Troubleshooting

HOT SURFACE

After you have just used the printer, some internal parts of the printer will be extremely hot. When you open the front cover or back cover of the printer, DO NOT touch the shaded parts shown in the illustrations.

Clear the jammed paper as follows.

If the jammed paper is removed completely by following the steps below, you can install the paper tray first, and then close the front cover. The printer will resume printing automatically.

If the printer does not start printing automatically, press Go. If the printer still does not start printing, check that all the remaining jammed paper has been removed from the printer. Then try printing again.

Note

Always remove all paper from the paper tray and straighten the stack when you add new paper. This helps prevent multiple sheets of paper from feeding through the printer at one time and prevents paper jams.

7. Troubleshooting

a Press the cover release button and then open the front cover.

b Slowly take out the drum unit and toner cartridge assembly. The jammed paper will be pulled out with

the drum unit and toner cartridge assembly.

CAUTION

To prevent damage to the printer caused by static electricity, DO NOT touch the electrodes shown in the illustration.

c Pull the paper tray completely out of the printer.

d Close the front cover. e Pull the jammed paper up and out of the printer.

7. Troubleshooting

f Open the front cover again.

g Open the back cover.

h Pull the tabs at the left and right hand sides toward you to open the fuser cover (1).

7. Troubleshooting

i Using both hands, gently pull the jammed paper out of the fuser unit.

7. Troubleshooting

HOT SURFACE

After you have just used the printer, some internal parts of the printer will be extremely hot. Wait for the printer to cool down before you touch the internal parts of the printer.

j Fully close the back cover. k Pull the duplex tray completely out of the printer.

l Pull the the jammed paper out of the printer or the duplex tray. Put the duplex tray back in the printer.

7. Troubleshooting

m Push down the blue lock lever and take the toner cartridge out of the drum unit. Clear the jammed paper

if there is any inside the drum unit.

CAUTION

Handle the toner cartridge carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once.

To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations.

n Put the toner cartridge back into the drum unit until you hear it lock into place. If you put the cartridge in

properly, the blue lock lever will lift automatically.

o Put the drum unit and toner cartridge assembly back in the printer.

p Put the paper tray firmly back in the printer. q Close the front cover. r Make sure that the Paper LED is now off and the printer is ready.

7. Troubleshooting

d 3

Improving the print quality

If you have a print quality problem, print a test page first (see Print a test page on page 52). If the printout looks good, the problem is probably not the printer. Check the interface cable or try the printer on another PC.

This section gives information on the following topics.

Examples of poor print quality

ABCDEFGH

abcdefghijk

ABCD

abcde

01234

Faint

ABCDEFGH abcdefghijk

ABCD abcde 01234

Gray background

Recommendation

 Check the printer

temperatures, and so on, may cause this print fault. See Positioning the printer on page 4.

 If the whole page is too light, Toner Save Mode may be on. Turn off Toner Save

Mode in the printer Properties tab of the driver.

 Put in a new toner cartridge. See Replacing the toner cartridge on page 63.

 Put in a new drum unit. See Replacing the drum unit on page 68.

 You may clear the problem by wiping the scanner window with a soft cloth. See

Cleaning the inside of the printer on page 74.

 Make sure that you use paper that meets our specifications. See About paper on

page 5.

 Check the printer

humidity can increase the amount of background shading. See Positioning the printer on page 4.

 Put in a new toner cartridge. See Replacing the toner cartridge on page 63.

 Put in a new drum unit. See Replacing the drum unit on page 68.

 Make sure that you use paper that meets our specifications. Rough-surfaced

paper or thick print media may cause this problem. See About paper on page 5.

’s environment. Conditions such as humidity, high

’s environment. Conditions such as high temperatures and high

 Make sure that the media type setting in the driver matches the type of paper you

are using. See About paper on page 5.

 Put in a new drum unit. See Replacing the drum unit on page 68.

 The fuser unit may be contaminated. Call Brother Customer Service.

Ghost

ABCDEFGH abcdefghijk

 Make sure that you use paper that meets our specifications. Rough-surfaced

paper may cause the problem. See About paper on page 5.

 The drum unit may be damaged. Put in a new drum unit. See Replacing the drum

unit on page 68.

ABCD abcde

 The fuser unit may be contaminated. Call Brother Customer Service.

01234

Toner specks

7. Troubleshooting

Examples of poor print quality

Hollow print

All black

ABCDEFGH abcdefghijk

ABCD abcde 01234

White lines across the page

ABCDEFGH abcdefghijk

ABCD abcde 01234

Recommendation

 Make sure that you use paper that meets our specifications. See About paper on

page 5.

 Choose Thick paper mode in the printer driver, or use thinner paper than what

you are now using.

 Check the printer

’s environment. Conditions such as high humidity can cause

hollow print. See Positioning the printer on page 4.

 Clean the primary corona wire inside the drum unit by sliding the blue tab. Be sure

to return the blue tab to the home position (

a). See Cleaning the corona wire on

page 77.

 The drum unit may be damaged. Put in a new drum unit. See Replacing the drum

unit on page 68.

 The fuser unit may be contaminated. Call Brother Customer Service.

 Make sure that you use paper that meets our specifications. A rough surfaced

paper or thick print media can cause problems.

 Make sure that you choose the proper media type in the printer driver.

 The problem may disappear by itself. Print multiple pages to clear this problem,

especially if the printer has not been used for a long time.

 The drum unit may be damaged. Put in a new drum unit. See Replacing the toner

cartridge on page 63.

 Clean the inside of the printer and the primary corona wire in the drum unit. See

Cleaning on page 73.

 The drum unit may be damaged. Put in a new drum unit. See Replacing the drum

unit on page 68.

Lines across the page

ABCDEFGH abcdefghijk

ABCD abcde 01234

White lines down the page

 Make sure that a torn piece of paper is not inside the printer covering the scanner

window.

 Wipe the scanner window with a soft cloth. See Cleaning the inside of the printer

on page 74.

 The toner cartridge may be damaged. Put in a new toner cartridge. See

Replacing the toner cartridge on page 63.

 The drum unit may be damaged. Put in a new drum unit. See Replacing the drum

unit on page 68.

IBM HL-5240, HL-5240L User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Table of Contents

About this Printer

What is in the box?

Interface cable

Front view

Back view

Positioning the printer

Power supply

Environment

Printing Methods

About paper

Type and size of paper

Recommended paper

Types of envelopes

Printable area

Portrait

Landscape

Printing methods

Printing on plain paper, bond paper and transparencies

Printing on plain paper, bond paper or transparencies from Tray 1, 2 or 3

Printing on plain paper, bond paper or transparencies from the MP tray

Printing on thick paper, labels and envelopes

Duplex Printing

Driver and Software

Printer driver

Features in the printer driver (For Windows®)

Basic tab

Advanced tab

Print Quality

Duplex Printing

Watermark

Page Setting

Device Options

Accessories tab

Support tab

Features in the BR-Script (PostScript® 3™ language emulation) printer driver (For Windows®)

Device Settings tab

Printing Preferences

Advanced options

Features in the printer driver (For Macintosh®)

Page Setup

Layout

Print Settings

Status Monitor (For Mac® X 10.2.4 or greater users)

Uninstalling the printer driver

Software

Software for networks (For HL-5250DN only)

BRAdmin Professional (For Windows®)

BRAdmin Light (For Macintosh®)

Driver Deployment Wizard (For Windows®)

Network Print Software (For Windows®)

Web BRAdmin (For Windows®)

About emulation modes

Automatic emulation selection

Automatic interface selection

Remote Printer Console

How to use and install the Remote Printer Console software

Control Panel

LEDs (Light Emitting Diodes)

Service call indications

Control panel buttons

Print a test page

Using control panel button

Using the printer driver

Print a Printer Settings page

Using the control panel button

Using the printer driver

Print Fonts

Using the control panel button

Using the printer driver

Network default setting (For HL-5250DN)

Network default setting with APIPA protocol disabled (For HL-5250DN)

Options

Lower tray unit (LT-5300)

DIMM

DIMM types