IBM Eserver xSeries 335 Type 8676, Eserver xSeries 335 Type 8830 Hardware Maintenance Manual And Troubleshooting Manual

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ERserver

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xSeries 335 Type 8676, Type 8830

Hardware Maintenance Manual and Troubleshooting Guide

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xSeries 335 Type 8676, Type 8830

Hardware Maintenance Manual and Troubleshooting Guide

Note

Before using this information and the product it supports, read Appendix C, “Notices”, on page 161.

US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

About this manual

This manual contains diagnostic information, a Symptom-to-FRU index, service information, error codes, error messages, and configuration information for the IBM Eserver xSeries™335.

Important: The field replaceable unit (FRU) procedures are intended for trained

servicers who are familiar with IBM xSeries products. See the parts listing in “System” on page 116 to determine if the component being replaced is a customer replaceable unit (CRU) or a FRU.

Important safety information

Be sure to read all caution and danger statements in this book before performing any of the instructions. See “Safety information” on page 123.

Leia todas as instruções de cuidado e perigo antes de executar qualquer operação.

Prenez connaissance de toutes les consignes de type Attention et Danger avant de procéder aux opérations décrites par les instructions.

Lesen Sie alle Sicherheitshinweise, bevor Sie eine Anweisung ausführen.

Online support

Accertarsi di leggere tutti gli avvisi di attenzione e di pericolo prima di effettuare qualsiasi operazione.

Lea atentamente todas las declaraciones de precaución y peligro ante de llevar a cabo cualquier operación.

You can download the most current diagnostic, BIOS flash, and device driver files from http://www.ibm.com/pc/support on the World Wide Web.

iv xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide

Contents

About this manual .......................iii

Important safety information ....................iii

Online support .........................iii

Chapter 1. General information...................1

Related publications .......................1

Notices and statements used in this book ...............2

Features and specifications .....................2

Server controls, LEDs and power ..................4

Front view ..........................4

Rear view ..........................5

Server power features......................7

Chapter 2. Configuration .....................9

Using the Configuration/Setup Utility program .............10

Starting the Configuration/Setup Utility program ............10

Configuration/Setup Utility menu choices ..............10

Using the ServerGuide Setup and Installation CD ............14

ServerGuide features .....................15

Setup and configuration overview .................15

System Partition .......................16

Typical operating-system installation ................16

Setting up or updating multiple servers ...............17

Installing your operating system without ServerGuide ..........17

Using the LSI Logic Configuration Utility program ............18

Starting the LSI Logic Configuration Utility program ..........18

Formatting a SCSI hard disk drive .................18

Using the ServeRAID configuration programs..............19

Configuring the Gigabit Ethernet controller ...............19

Updating the integrated system management firmware ..........20

Chapter 3. Diagnostics .....................21

General checkout ........................21

Checkout procedure ......................22

Diagnostic tools overview .....................23

POST error logs ........................23

Viewing error logs from the Configuration/Setup Utility program ......24

Viewing error logs from the diagnostic programs ...........24

Diagnostic programs and error messages ...............24

Starting the diagnostic programs .................24

Diagnostic error message tables .................26

Error code format .......................26

Text message format......................26

ServerGuide error symptoms ....................27

Small computer system interface messages ..............27

Light Path Diagnostics ......................28

Level 2 diagnostic panel LEDs ..................28

Recovering the BIOS code ....................29

Power checkout ........................31

Troubleshooting the Ethernet controller ................31

Ethernet plug wrap test .....................31

Network connection problems ..................31

Ethernet controller troubleshooting chart ..............32

Ethernet controller messages ..................33

Chapter 4. Customer replaceable units ...............39

Installation guidelines ......................39

System reliability considerations .................39

Major components of the xSeries 335 Type 8676 and Type 8830 server ....40

System-board component locations .................41

System-board internal connectors .................41

System-board switches and jumpers ................42

System-board external connectors .................43

System-board LEDs ......................44

System-board option connectors .................45

Removing the cover and bezel ...................46

Working with adapters ......................47

Adapter considerations .....................47

Installing an adapter ......................50

Hard disk drives ........................51

Installing a hot-swap hard disk drive ................52

Installing a non-hot-swap hard disk drive ..............52

Installing memory modules ....................53

Installing a microprocessor ....................55

Replacing a fan assembly .....................59

Replacing the battery ......................61

Completing the installation.....................62

Installing the cover and bezel ..................62

Cabling the server........................63

Cabling a C2T chain ......................63

Cabling an ASM interconnect network ...............66

Updating the server configuration ..................68

Installing the server in a rack....................69

Input/output connectors ......................69

C2T connectors .......................70

C2T breakout cable connectors ..................70

Ethernet connector ......................71

Integrated system management connector ..............71

Serial connector .......................71

Universal Serial Bus connectors .................72

Chapter 5. Service replaceable units ................73

Thermal grease.........................73

Power supply .........................74

Operator information card .....................76

Diskette drive .........................77

SCSI backplane ........................78

Riser card...........................79

System board .........................80

Chapter 6. Symptom-to-FRU index .................83

Beep symptoms ........................83

No-beep symptoms .......................86

Light Path Diagnostic panel system error LED .............86

Diagnostic error codes ......................88

Error symptoms ........................92

POST error codes ........................99

Service processor error codes ...................104

ServeRAID error codes .....................105

vi xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide

POST (ISPR) error procedures ..................106

SCSI error codes .......................108

Temperature error messages ...................108

Fan error messages ......................109

Power error messages .....................109

System shutdown .......................110

Voltage related system shutdown .................110

Temperature related system shutdown ...............111

DASD checkout ........................111

Host built-in self test (BIST) ....................111

Bus fault messages .......................112

Undetermined problems .....................112

Problem determination tips ....................113

Chapter 7. Parts listing for the xSeries 335 .............115

System ...........................116

Keyboard CRUs ........................117

Power cord CRUs .......................118

Appendix A. Getting help and technical assistance ..........121

Before you call ........................121

Using the documentation .....................121

Getting help and information from the World Wide Web .........121

Software service and support ...................122

Hardware service and support ...................122

Appendix B. Related service information ..............123

Safety information .......................123

General safety .......................123

Electrical safety .......................124

Safety inspection guide ....................125

Handling electrostatic discharge-sensitive devices ..........126

Grounding requirements ....................127

Notice for customers in the State of California ............127

Safety notices (multilingual translations) ..............127

Appendix C. Notices ......................161

Edition notice .........................161

Trademarks..........................162

Important notes ........................162

Product recycling and disposal ..................163

Electronic emission notices ....................163

Federal Communications Commission (FCC) statement ........163

Industry Canada Class A emission compliance statement ........164

Australia and New Zealand Class A statement ............164

United Kingdom telecommunications safety requirement ........164

European Union EMC Directive conformance statement ........164

Taiwanese Class A warning statement ...............165

Chinese Class A warning statement ................165

Japanese Voluntary Control Council for Interference (VCCI) statement 165

Contents vii

viii xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide

Chapter 1. General information

The IBM Eserver xSeries 335 server, Type 8676 and Type 8830, is a 1-U-high rack model server for high-volume network transaction processing. This high-performance, symmetric multiprocessing (SMP) server is ideally suited for networking environments that require superior microprocessor performance, input/output (I/O) flexibility, and high manageability.

Performance, ease of use, reliability, and expansion capabilities were key considerations in the design of your server. These design features make it possible for you to customize the system hardware to meet your needs today and provide flexible expansion capabilities for the future.

If you have access to the Internet, you can obtain up-to-date information about your server and other IBM server products at http://www.ibm.com/eserver/xseries/ on the World Wide Web.

The latest version of this publication is available from the IBM Web site. Go to http://www.ibm.com/ and click Support & downloads.IntheTechnical support keyword search field, type 8676 (or 8830) and click Go. A list of publications for your server is displayed.

Note: The illustrations in this document might differ slightly from the hardware.

Related publications

This Hardware Maintenance Manual and Troubleshooting Guide is provided in Portable Document Format (PDF) on the IBM xSeries Documentation CD. It contains information to help you solve the problem yourself or to provide helpful information to a service technician.

In addition to this Hardware Maintenance Manual and Troubleshooting Guide, the following xSeries 335 Type 8676 and Type 8830 documentation is provided with your server:

v User’s Guide

The User’s Guide contains general information about the server.

v Installation Guide

This printed publication contains instructions for setting up your server and basic

instructions for installing some options.

v Option Installation Guide

This publication is in PDF on the IBM xSeries Documentation CD. It contains

detailed instructions for installing, removing, and connecting optional devices that

your server supports.

v Safety Book

This multilingual publication is provided in PDF on the IBM xSeries

Documentation CD. It contains translated versions of the caution and danger

statements that appear in the documentation for your server. Each caution and

danger statement has an assigned number, which you can use to locate the

corresponding statement in your native language.

1. Racks are marked in vertical increments of 1.75 inches each. Each increment is referred to as a unit, or a ″U″. A 1-U-high device is 1.75 inches tall.

v Rack Installation Instructions

This printed publication contains the instructions to install the server in a rack.

Depending on your server model, additional publications might be included on the IBM xSeries Documentation CD.

Notices and statements used in this book

The caution and danger statements used in this book also appear in the multilingual Safety Book provided on the IBM xSeries Documentation CD. Each caution and danger statement is numbered for easy reference to the corresponding statements in the safety book.

The following types of notices and statements are used in this book:

v Note: These notices provide important tips, guidance, or advice. v Important: These notices provide information or advice that might help you avoid

inconvenient or problem situations.

v Attention: These notices indicate possible damage to programs, devices, or

data. An attention notice is placed just before the instruction or situation in which damage could occur.

v Caution: These statements indicate situations that can be potentially hazardous

to you. A caution statement is placed just before the description of a potentially hazardous procedure step or situation.

v Danger: These statements indicate situations that can be potentially lethal or

extremely hazardous to you. A danger statement is placed just before the description of a potentially lethal or extremely hazardous procedure step or situation.

Features and specifications

Table 1 on page 3 provides a summary of the features and specifications for your server.

Note: You can use the Configuration/Setup Utility program in your server to

determine the specific type of microprocessor on your system board.

2 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide

Table 1. Features and specifications

Microprocessor:

v Intel

Pentium®4 microprocessor – Minimum: One – Maximum: Two

v 512 KB Level-2 cache v 400 MHz front-side bus (FSB)

Memory:

v Type: error correcting code

(ECC), double-data rate (DDR) SDRAM, registered DIMMs

– Minimum: 512 MB – Maximum: 4 GB (enabled for 8

GB)

v Four slots, interleaved

Drives standard:

v Diskette: 1.44 MB v CD-ROM: IDE

Hard disk drives:

v Slim-high drives, hot-swap SCSI

or non-hot-swap IDE (drive capacity and speed vary with model)

v Maximum: Two

Expansion slots:

v One full-length adapter slot

supports up to 100 MHz/64-bit PCI-X adapters (bus A)

v One half-length adapter slot

supports up to 100 MHz/64-bit PCI-X adapters (bus B) or 33 MHz 32-bit PCI adapters (bus C)

v Supports 3.3 V or universal

adapters only

Power supply:

One 331 watt (115-230 V ac)

Video:

v ATI RageXL video controller

integrated on system board

v Compatible with SVGA v 8 MB SDRAM video memory

Size

v Height 43 mm (1.69 in.) v Depth: 660 mm (25.98 in.) v Width: 440 mm (17.32 in.) v Weight: approximately 12.7 kg (28

lb) when fully configured

Integrated functions:

v Integrated system management

processor (ISMP) with one ISM (RS-485) connector

v One SCSI controller with RAID1

capability

v Two Broadcom 10/100/1000

Ethernet controllers with Wake on

support and Alert Standard

LAN Format (ASF)

v Three Universal Serial Bus (USB)

ports

v One serial port v Two Cable Chaining Technology

(C2T) ports (one In, one Out)

Acoustical noise emissions:

v Declared sound power, idling: 6.5

bels

v Declared sound power, operating:

6.5 bels

Environment:

v Air temperature:

– Server on: 10

to 35°C (50.0° to

95.0°F). Altitude: 0 to 914 m (2998.7 ft)

– Server on: 10° to 32°C (50.0° to

89.6°F). Altitude: 914 m (2998.7 ft) to 2133 m (6998.0 ft.)

– Server off: 10° to 43°C (50.0° to

109.4°F). Maximum altitude: 2133 m (6998.0 ft)

v Humidity:

– Server on: 8% to 80% – Server off: 8% to 80%

v Airflow rates:

– Minimum: 31.4 CFM – Maximum: 39.2 CFM

Heat output:

Approximate heat output in British thermal units (Btu) per hour:

v Minimum configuration: 375 Btu (110

watts)

v Maximum configuration: 1195 Btu

(350 watts)

Electrical input:

v Sine-wave input (50-60 Hz) required v Input voltage low range:

– Minimum: 100 V ac – Maximum: 127 V ac

v Input voltage high range:

– Minimum: 200 V ac – Maximum: 240 V ac

v Input kilovolt-amperes (kVA),

approximately: – Minimum: 0.110 kVA – Maximum: 0.350 kVA

Chapter 1. General information 3

Server controls, LEDs and power

This section describes the controls and light-emitting diodes (LEDs) and how to turn the server on and off.

Front view

The following illustration shows the controls, LEDs, and connectors on the front of the server.

CD-eject button

CD-ROM drive activity LED

Diskette drive activity LED

Hard disk drive status LEDs

USB 1 connector

USB 2 connector

CD-ROM drive activity LED: When this LED is lit, it indicates that the CD-ROM drive is in use.

Diskette-eject button

Hard disk drive activity LEDs

Operator information panel

Power LED

Power control button

Reset button

CD-eject button: Press this button to release a CD from the CD-ROM drive.

Diskette-eject button: Press this button to release a diskette from the diskette

drive.

Hard disk drive activity LEDs: When either of these LEDs is flashing, it indicates that the associated hard disk drive is in use.

Power LED: When this LED is lit, it indicates that ac and dc power are present in the server. When this LED is flashing, it indicates that the server is in Standby mode. When this LED is off, ac power is not present, or the power supply or the LED itself has failed. A power LED is also on the rear of the server.

Note: If this LED is off, it does not mean that there is no electrical power in the

server. The LED might be burned out. To remove all electrical power from the server, you must disconnect the power cord from the electrical outlet.

Power-control button: Press this button to turn the server on and off manually.

Reset button: Press this button to reset the server and run the power-on self-test

(POST). You might have to use a pen or the end of a straightened paper clip to press the button.

USB connectors: Connect USB devices to these connectors.

Hard disk drive status LEDs: When either of these LEDs is lit, it indicates that the

associated hard disk drive has failed. If an optional RAID adapter is installed in the server and the LED flashes slowly (one flash per second), the drive is being rebuilt. If the LED flashes rapidly (three flashes per second), the controller is identifying the drive.

4 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide

Diskette drive activity LED: When this LED is lit, it indicates that the diskette drive is in use.

Operator information panel

The following illustration shows the controls, LEDs and connectors on the operator information panel.

Select LED

Select button

HD (hard disk drive) activity LED

System-error LED

Information LED

LOC (location) LED

System-error LED: When this LED is lit, it indicates that a system error has occurred. A system-error LED is also on the rear of the server. An LED on the Light Path Diagnostics panel on the system board is also lit to help isolate the error.

Information LED: When this LED is lit, it indicates that a noncritical event has occurred and is identified in the error log.

LOC (location) LED: Use this blue LED to visually locate the server if it is in a location with numerous other servers. You can use IBM Director to light this LED remotely.

HD (hard disk drive) activity LED: When this LED is lit, it indicates that either of the hard disk drives is in use.

Select button: Press this button to select this server to use the monitor, keyboard, and pointing device in a C2T chain.

Select LED: When this LED is lit, it indicates that this server is using the monitor, keyboard, and pointing device in a C2T chain. If the server is not part of a C2T chain, this LED remains lit. A select LED is also on the rear of the server.

Rear view

The following illustration shows the connectors and LEDs on the rear of the server.

Chapter 1. General information 5

Power-cord

connector

Select LEDSystem-error LED

Link LEDs

Ethernet 2 connector

C2T IN

connector

Serial connector

C2T OUT connector

OUT

Power LED

ISM connector

USB 3 connector

Ethernet 1 connector

Power-cord connector: Connect the power cord to this connector.

System-error LED: When this LED is lit, it indicates that a system error has

occurred. An LED on the Light Path Diagnostics panel on the system board is also lit to help isolate the error. A system-error LED is also on the front of the server.

Tx/Rx LEDs: These LEDs are on the dual Ethernet connector. When the up-arrow or down-arrow LED is lit, it indicates that there is activity between the server and the network attached through the upper or lower connector.

Ethernet connectors: Use these connectors to connect the server to a network.

USB connector: Connect a USB device to this connector.

ISM connector: Use this connector to connect the server to an optional Remote

Supervisor Adapter.

Note: If this LED is off, it does not mean that there is no electrical power in the

server. The LED might be burned out. To remove all electrical power from the server, you must disconnect the power cord from the electrical outlet.

C2T Out connector: Connect a breakout cable to this connector, or use this connector to connect the server to the C2T In connector of another server in a C2T chain.

Serial connector: Connect a 9-pin serial device to this connector.

C2T In connector: Use this connector to connect the server to the C2T Out

connector of another server in a C2T chain.

If you have an optional Remote Supervisor Adapter (system-management adapter) installed in PCI slot 1, your server has additional connectors and LEDs. See the Option Installation Guide for more information about these connectors and LEDs.

6 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide

Server power features

When you connect the server to an ac power source, the server goes into Standby mode. After approximately 20 seconds, the power-control button becomes active, and you can turn on the server and start the operating system by pressing the power-control button. The following section describes other ways in which the server can be turned on.

A power-control-button shield comes with your server. You can install this disk-shaped shield to prevent the server from being turned off accidentally.

Turning on the server

After the server is connected to an ac power source, it can be turned on in any of the following ways:

v You can press the power-control button. v If a power failure occurs while the server is turned on, the server will restart

automatically when power is restored.

v If your operating system supports the system-management software for an

optional Remote Supervisor Adapter, the system-management software can turn on the server.

v If your operating system supports the Wake on LAN feature, the Wake on LAN

feature can turn on the server.

Turning off the server

Some operating systems require an orderly shutdown before you turn off the server. See your operating-system documentation for information about shutting down the operating system.

Statement 5:

CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source.

2 1

The server can be turned off in any of the following ways: v You can press the power-control button to start an orderly shutdown of the

operating system, if your operating system supports this feature, and turn off the server.

v If the operating system stops functioning, you can press and hold the

power-control button for more than 4 seconds to turn off the server.

v If the Wake on LAN feature turned on the server, the Wake on LAN feature can

turn off the server.

Chapter 1. General information 7

v You can remove all power from the computer by disconnecting the server from

the ac power source.

Standby mode

When the server is connected to an ac power source but has not been turned on, it is in Standby mode. When the server is in Standby mode, the operating system is not running, and all core logic except for the service processor is shut down. The power-on LED flashes to indicate that the server is in Standby mode. The server can respond to requests from the service processor, such as a remote request to turn on the server.

To put the server into Standby mode when the server is turned on, shut down the operating system (see your operating-system documentation), and press the power-control button.

The ISMP can also put the server into Standby mode. Additionally, if the server has an optional Remote Supervisor Adapter installed or is connected to an ASM interconnect network that contains at least one server with an optional Remote Supervisor Adapter installed, you can also put the server into Standby mode remotely through the Remote Supervisor Adapter user interface.

8 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide

Chapter 2. Configuration

The following configuration programs and capabilities come with your server:

v Configuration/Setup Utility program

This program is part of the basic input/output system (BIOS) code that comes with your server. You can use this program to change interrupt request (IRQ) settings, configure serial port assignments, change the drive startup sequence, enable USB keyboard and mouse support, resolve configuration conflicts, set the date and time, and set passwords. For information about using this utility, see “Using the Configuration/Setup Utility program” on page 10.

v LSI Logic Configuration Utility

With the built-in LSI Logic Configuration Utility program, you can configure the integrated SCSI controller and the devices that are attached to it. See “Using the LSI Logic Configuration Utility program” on page 18.

v ServeRAID configuration programs

These programs come with your server. If the server has a ServeRAID installed, or if you are using the integrated RAID capabilities, you must use the ServeRAID configuration programs to define and configure the disk-array subsystem before you install the operating system. For information about using the ServeRAID configuration programs, see “Using the ServeRAID configuration programs” on page 19 and also the RAID documentation that comes with the RAID adapter.

v ServerGuide Setup and Installation CD

The ServerGuide installation tools that are specifically designed for your IBM server. Use this CD during the initial installation of your server to configure basic hardware features and to simplify your operating system installation. See “Using the ServerGuide Setup and Installation CD” on page 14 for more information.

v Integrated Ethernet controller configuration process

The two integrated Ethernet controllers provide an interface for connecting to 10-Mbps, 100-Mbps, or 1000-Mbps networks. To configure the integrated Ethernet controllers, see “Configuring the Gigabit Ethernet controller” on page 19.

v Integrated system management firmware update utility program

To update the integrated system management (ISM) firmware, see “Updating the integrated system management firmware” on page 20. You can get the update utility program from the IBM Support Web site at http://www.ibm.com/pc/support/ on the World Wide Web.

v IBM Director

IBM Director is a workgroup-hardware-management tool that you can use to centrally manage xSeries servers; IBM NetVista computers, and non-IBM Intel-microprocessor-based systems. IBM Director automates tasks such as inventory-taking, monitoring of environmental sensors (such as temperature, voltage and fans), alerting, and system-health information.

No further information about IBM Director is provided in this publication. For more information and instructions about IBM Director, see the IBM Director User’s Guide on the CD that comes with your server.

™

Setup and Installation CD provides software setup tools and

™

, IntelliStation®, and ThinkPad

adapter

Using the Configuration/Setup Utility program

Use the Configuration/Setup Utility program to:

v View configuration information v View and change assignments for devices and I/O ports v Set the date and time v Set and change passwords and Remote Control Security settings v Set the startup characteristics of the server and the order of startup devices v Set and change settings for advanced hardware features v View and clear error logs

Starting the Configuration/Setup Utility program

Complete the following steps to start the Configuration/Setup Utility program:

1. Turn on the server.

2. When the prompt Press F1 for Configuration/Setup appears, press F1. If you have set both a power-on password and an administrator password, you must type the administrator password to access the full Configuration/Setup Utility menu. If you do not type the administrator password, a limited Configuration/Setup Utility menu is available.

3. Select settings to view or change.

Configuration/Setup Utility menu choices

The choices on the Configuration/Setup Utility main menu, listed below, are described more fully in the User’s Guide on the IBM xSeries Documentation CD. Depending on the level of BIOS code installed on the server, the choices may differ slightly from those listed here.

v System Summary

Select this choice to display configuration information.

v System Information

Select this choice to display information, including Product Data, about your server. It appears only on the full Configuration/Setup Utility main menu.

v Devices and I/O Ports

Select this choice to view or change the assignments for devices and input/output (I/O) ports. This choice appears only on the full Configuration/Setup Utility main menu.

Note: The default setting is Enabled for all the controllers you can control from

this menu. If you select Disabled, the system will not configure the disabled device and the operating system will not detect the device. (This is equivalent to unplugging the device.)

v Date and Time

Select this choice to set the system date and time. This choice appears only on the full Configuration/Setup Utility main menu.

v System Security

Select this choice to set passwords or the Remote Control Security settings. This choice appears only on the full Configuration/Setup Utility main menu. See “Using passwords” on page 12 and “Remote-control password” on page 14 for more information about passwords.

Attention: If an administrator password is set and then forgotten, it cannot be overridden or removed. You must replace the system board.

10 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide

v Start Options

Select this choice to view or change the start options. This choice appears only on the full Configuration/Setup Utility main menu.

Note: If the Boot Fail Count choice is enabled, you can restore the BIOS

system defaults after three consecutive boot failures. If this choice is disabled, the BIOS system defaults can be loaded only from the Configuration/Setup Utility main menu.

v Advanced Setup

Select this choice to change values for advanced hardware features, such as cache control, and PCI configuration. This choice appears only on the full Configuration/Setup Utility main menu.

– System Partition Visibility

Select this choice to indicate whether the System Partition is visible.

– Memory Settings

Select this choice to manually enable a pair of memory connectors.

Note: If a memory error is detected during POST or memory configuration,

the server will automatically disable the failing pair of memory connectors and continue operating with reduced memory capacity. If this occurs, you must manually enable the set of memory connectors after the problem is corrected.

– CPU Options

Select this choice to set the microprocessor cache mode to disabled, write-back, or write-through. Selecting write-back mode will provide better system performance.

– PCI Bus Control

Select this choice to view and set interrupts for PCI devices and to configure the master latency timer value for the server.

– Integrated System Management Processor Settings

You can view and enable or disable the Reboot on System NMI setting on this menu.

v Error Logs

Select this choice to view or clear error logs. – Select POST Error Log to view the three most recent error codes and

messages that the system generated during POST.

– Select System Event/Error Log to view the System Event/Error Log.

v Save Settings

Select this choice to save your customized settings.

v Restore Settings

Select this choice to delete your changes.

v Load Default Settings

Select this choice to cancel your changes.

v Exit Setup

Select this choice to exit from the Configuration/Setup Utility program.

Additional Configuration/Setup Utility menu choices

When you install an IBM Remote Supervisor Adapter in your server, you can view additional menu choices in the Configuration/Setup Utility program, such as:

v System Card Data

Chapter 2. Configuration 11

Select this choice to display information about your server.

v PCI Slot/Device Information

Select this choice to view the properties of adapters installed in PCI slots.

v Administrator Password

Select this choice to set or change the administrator password.

v Remote Control Security Settings

Select this choice to set a remote-control password. When you set a remote-control password, you can also set the number of failed attempts to enter the correct remote-control password, and the duration before another attempt is allowed.

For a list of supported options for your server, go to http://www.ibm.com/pc/us/compat/ on the World Wide Web. To order an optional Remote Supervisor Adapter, contact your IBM marketing representative or authorized reseller.

Using passwords

The System Security choice appears only on the full Configuration/Setup Utility menu. After you select this choice, you can implement two levels of password protection: power-on password and administrator password. The administrator password is available only if the optional IBM Remote Supervisor Adapter is installed in your server.

Power-on password: After you set a power-on password, you can enable the Unattended Start mode. This locks the keyboard and mouse but enables the operating system to start. The keyboard and mouse remain locked until you type the correct password.

You can use any combination of up to seven characters (A–Z, a–z, and 0–9) for your power-on password. Keep a record of your password in a secure place. When a power-on password is set, POST is not completed until you type the password. If you forget the power-on password, you can regain access to the server through one of the following methods:

v If an administrator password is set, type the administrator password at the

power-on prompt. (If necessary, see “Administrator password” on page 13 for details.) Start the Configuration/Setup Utility program and change the power-on password.

v Remove the battery and then reinstall the battery (see “Replacing the battery” on

page 61).

12 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide

v Change the position of the power-on password override jumper (J28), shown in

the following illustration.

Password override jumper (J28)

Complete the following steps to change the position of the password-override jumper:

1. Review “Safety information” on page 123.

2. Turn off the server and peripheral devices and disconnect all power cords and external cables; then, remove the cover. (See “Removing the cover and bezel”

on page 46).

3. Change the position of the jumper on J28 to bypass the power-on password check. After you reconnect the cables and turn on the server, you can start the Configuration/Setup Utility program and change the power-on password.

4. Connect the server to a keyboard, monitor, and mouse; then, connect it to a power source.

5. Turn on the server. You can now start the Configuration/Setup Utility program and either delete the old password or set a new power-on password.

Administrator password: Select this choice to set an administrator password. The administrator password provides access to all choices on the Configuration/Setup Utility main menu. You can set, change, or delete both the administrator and power-on passwords and allow a power-on password to be changed by the user. You can use any combination of up to seven characters (A–Z, a–z, and 0–9) for your administrator password. Keep a record of your password in a secure place. The administrator password is available only if an optional IBM Remote Supervisor Adapter is installed in your server.

Attention: If an administrator password is set and then forgotten, it cannot be overridden or removed. You must replace the system board.

Chapter 2. Configuration 13

The following table provides a summary of the password features.

Table 2. Power-on and administrator password features

Type of password Features

Power-on password v Type the password to complete the system startup.

v All choices are available on the Configuration/Setup Utility main

menu.

Administrator password v No password is required to complete the system startup.

v Type the password to access the Configuration/Setup Utility

program.

v All choices are available on the Configuration/Setup Utility main

menu.

Administrator and power-on password

v You can type either password to complete the system startup. v The administrator password provides access to all choices on

the Configuration/Setup Utility main menu. You can set, change, or delete both the administrator and power-on passwords and allow a power-on password to be changed by the user.

v The power-on password provides access to a limited set of

choices on the Configuration/Setup Utility main menu. This limited access might include changing or deleting the power-on password.

Remote-control password: Select this choice to set a remote-control password. This enables an administrator to manage the server remotely. You can use any combination of up to seven characters (A–Z, a–z, and 0–9) for your remote-control password. Keep a record of your password in a secure place. The remote-control password is available only if an optional IBM Remote Supervisor Adapter is installed in your server.

Using the ServerGuide Setup and Installation CD

The ServerGuide Setup and Installation CD includes an easy-to-use setup and installation program that is designed for your IBM server. The ServerGuide program detects the server model and hardware options that are installed and uses that information during setup to configure the hardware. The ServerGuide program simplifies operating-system installations by providing updated device drivers and, in some cases, installing them automatically.

To purchase the latest ServerGuide Setup and Installation CD, see the “ServerGuide Updates” flyer that comes with your server library, or go to the ServerGuide fulfillment Web site at http://www.ibm.com/pc/coupon/.

The ServerGuide program has the following features to make setup easier:

v An easy-to-use interface with online help v Diskette-free setup, and configuration programs that are based on detected

hardware

v ServeRAID Manager program, which configures your ServeRAID adapter or

integrated SCSI controller with RAID capabilities

v A system BIOS update program, which updates the BIOS code directly from the

v Device drivers that are provided for your server model and detected hardware v Operating-system partition size and file-system type that are selectable during

setup

14 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide

ServerGuide features

Features and functions can vary slightly with different versions of the ServerGuide program. To learn more about the version that you have, start the ServerGuide Setup and Installation CD and view the online overview. Not all features are supported on all server models.

The ServerGuide program requires a supported IBM server with an enabled startable (bootable) CD-ROM drive. In addition to the ServerGuide Setup and Installation CD, you must have your operating-system CD to install your operating system.

The ServerGuide program has the following features:

v Sets system date and time. v Detects the SCSI RAID adapter, controller, or integrated SCSI controller with

RAID capabilities and runs the SCSI RAID configuration program.

v Updates the licensed internal code (firmware) level without diskettes. v Checks the system BIOS code and microcode (firmware) levels of supported

options to determine whether a later level is available from the CD. You can perform updates without using diskettes.

v Creates a System Partition on the default drive. You can run server-specific utility

programs after setup.

v Detects installed hardware options and provides updated device drivers for most

adapters and devices.

v Creates a setup-replication diskette for replicating setup selections for other

servers of the same model.

v Provides diskette-free installation for supported operating systems. v Provides a replicated installation path for multiple installations of supported

operating systems.

v Includes an online README file with links to tips for your hardware and

operating-system installation.

Setup and configuration overview

When you use the ServerGuide Setup and Installation CD, you do not need setup diskettes. You can use the CD to configure any supported IBM server model. The ServerGuide program checks your system BIOS, service processors, and other system hardware to determine if system updates are available. The setup program provides a list of tasks that are required to set up your server model. On a server with a ServeRAID adapter or integrated SCSI controller with RAID capabilities, you can run the SCSI RAID configuration program to create logical drives.

Note: Features and functions can vary slightly with different versions of the

ServerGuide program.

When you start the ServerGuide Setup and Installation CD, the program performs the following tasks:

v The ServerGuide program prompts you for your language, country, and keyboard

layout. (This information is stored and later passed to the operating-system installation program.)

v The ServerGuide program displays choices for running the configuration

programs. For example: – The Express Configuration method runs the required programs for your

server, based on the hardware that is detected.

– The Custom Configuration method displays all programs that are available for

your server, and you decide which programs to run.

Chapter 2. Configuration 15

– The Replicated Configuration method provides the option of duplicating your

setup selections to other servers that are the same model.

v If you select the Custom Configuration method, the following features are

optional. If you select the Express Configuration method, some or all of these features are run, depending on the hardware that is detected:

– The Set Date and Time feature is provided so that you do not have to use the

Configuration/Setup Utility program to access these settings.

– The Clear Hard Disks feature is provided so you can delete all partitions on all

hard disk drives.

– The ServerGuide program checks the server BIOS code and microcode

(firmware) levels for supported options and then checks the CD for a newer level. The CD content might be newer than the BIOS code and firmware level. The ServerGuide program can perform a flash update of the BIOS code and supported microcode (firmware) options without using diskettes.

– The SCSI RAID configuration program starts, leading you through the entire

configuration process.

– The ServerGuide program creates a System Partition on the default drive.

v The ServerGuide program displays a confirmation summary, so that you will

know when you have completed all the required tasks. Then, you are ready to install your operating system.

Notes:

1. Plug and Play adapters are configured automatically. Non-Plug and Play adapters or non-IBM adapters might require switch settings, additional device drivers, and installation after the operating system is installed. See the documentation that comes with the adapter.

2. Diagnostics for your server come in BIOS code or on a separate diagnostics CD.

System Partition

The ServerGuide program creates a 50 MB System Partition on the default drive. The System Partition contains server-specific utility programs such as service-processor disk operating system (DOS) utilities, system diagnostics, flash BIOS updates, and other programs. Programs in the System Partition vary by server model, and not all server models run utility programs from the System Partition. To determine which ones do, start the ServerGuide Setup and Installation CD and view the online overview.

After setup is complete, you can access programs in the System Partition by restarting the server and pressing Alt+F1 when the prompt is displayed. The System Partition menu displays the programs that are available on your server model.

Typical operating-system installation

You can use the ServerGuide program to shorten your installation time. The ServerGuide program provides the device drivers that are required for your hardware and for the operating system that you are installing. This section describes a typical ServerGuide operating-system installation.

Note: Features and functions can vary slightly with different versions of the

ServerGuide program.

16 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide

1. After you have completed the setup process, the operating-system installation program starts. (You will need your operating-system CD to complete the installation.)

2. The ServerGuide program stores information about the server model, service processor, hard disk drive controllers, and network adapters. Then, the program checks the CD for newer device drivers. This information is stored and then passed to the operating-system installation program.

3. With some operating-system installations, you can create an operating-system replication diskette for setting up additional servers. This diskette contains the Internet protocol (IP) address, server name, and other selections.

4. The ServerGuide program presents operating-system partition options that are based on your operating-system selection and the installed hard disk drives.

5. If you are installing the operating system from diskettes, the ServerGuide program lists the diskettes that you must create and the optional device-driver diskettes (for installed adapters or controllers) that you might want to create.

6. The ServerGuide program prompts you to insert your operating-system CD and restart the server. At this point, the installation program for the operating system takes control to complete the installation.

Setting up or updating multiple servers

You can use the ServerGuide program to create diskettes that help you set up or update multiple servers. You can modify information on the diskettes as you use them to set up or update other servers.

Note: Availability and function can vary by server model and by the hardware that

is installed.

You can create a setup-replication diskette, which contains your hardware configuration selections. Use this diskette to replicate selections to other servers that are of the same model.

You can create an operating-system replication diskette, which contains information that you need to complete multiple installations. Not all operating systems support operating-system replication diskettes.

Installing your operating system without ServerGuide

If you have already configured the server hardware and you decide not to use the ServerGuide program to install your operating system, complete the following steps to download the latest operating-system installation instructions from the IBM Support Web page:

1. Go to http://www.ibm.com/pc/support/.

2. Under Browse, click Servers.

3. From the Family drop-down list, select your server model.

4. If operating-system installation instructions are available for your server model,

OS installation is in the list in the upper-left corner of the Web page. Click OS installation and select the instructions for your operating system.

Chapter 2. Configuration 17

Using the LSI Logic Configuration Utility program

LSI Logic Configuration is a built-in, menu-driven configuration utility program that you can use to:

v Perform a low-level format of a SCSI hard disk drive v Set a SCSI device scan order v Set a SCSI ID for a controller

Notes:

1. The integrated SCSI controller with RAID capabilities in your server supports only RAID level-1. Installing an optional RAID adapter provides additional RAID levels. See “Using the ServeRAID configuration programs” on page 19 for information on configuring your server for RAID operation.

2. If you install a different type of RAID adapter in your server, use the configuration method supplied with the RAID adapter to view or change SCSI settings for attached devices.

The following sections provide instructions for starting the LSI Logic Configuration Utility program and formatting a SCSI hard disk drive.

Starting the LSI Logic Configuration Utility program

Complete the following steps to start the LSI Logic Configuration Utility program:

1. Turn on the server.

2. When the <<< Press <CTRL><C> to start LSI Logic Configuration Utility >>> prompt appears, press Ctrl+C.

Note: If an administrator password has been set, you are prompted to type the

password to start the LSI Logic Configuration Utility program.

3. Use the arrow keys to select a controller (channel) from the list of adapters; then, press Enter.

4. Follow the instructions on the resulting screen to change the settings of the selected items; then, press Enter. The Device Properties and Mirroring Properties choices produce additional screens of parameters to review or change.

Formatting a SCSI hard disk drive

Attention: Low-level formatting removes all data from the hard disk drive. If there

is data you want to save, back up the hard disk drive before continuing this procedure.

You can use the LSI Logic Configuration Utility program to perform a low-level format on a SCSI hard disk drive. Complete the following steps to format a drive:

1. Select the controller channel for the drive to format from the list of adapters.

2. Select Device Properties from the resulting screen.

3. Use the arrow keys (↑ or ↓) to highlight the drive to format.

4. Use the arrow keys (← or →) or the End key to scroll to the right.

5. Highlight the Format item; then, press Enter to begin the low-level formatting operation.

18 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide

Using the ServeRAID configuration programs

You can use the ServeRAID Manager utility, provided on the IBM ServeRAID Support CD that is shipped with the server, to:

v Configure a redundant array of independent disks (RAID) v Restore a SCSI hard disk to factory-default settings, erasing all data v View your RAID configuration and associated devices v Monitor operation of your RAID controllers

The ServeRAID Manager program operates in two ways:

v Startable-CD mode v As an installed software program

See the ServeRAID documentation on the IBM ServeRAID Support CD for additional information about RAID technology and instructions for using ServeRAID Manager. The Installation Guide for your server also contains instructions for using ServeRAID Manager to configure your integrated SCSI controller with RAID capabilities.

Notes:

1. The integrated SCSI controller with RAID capabilities in your server supports only RAID level-1.

2. If you install a different type of RAID adapter in your server, use the configuration method supplied with the RAID adapter to view or change SCSI settings for attached devices.

Configuring the Gigabit Ethernet controller

Two Ethernet controllers are integrated on the system board. These controllers provide an interface for connecting to 10-Mbps, 100-Mbps, or 1000-Mbps networks and provide full-duplex (FDX) capability, which enables simultaneous transmission and reception of data on the Ethernet local area network (LAN). You do not need to set any jumpers or configure the controllers for your operating system before you use the Ethernet controllers. However, you must install a device driver to enable your operating system to address the Ethernet controllers. The device drivers are provided on the ServerGuide Setup and Installation CD.

If the Ethernet ports in your server support auto-negotiation, the Ethernet controllers detect the data-transfer rate on the network (10BASE-T, 100BASE-TX, or 1000BASE-T) and automatically operate at that rate, in full-duplex mode or half-duplex mode, as appropriate.

For information about configuring your Ethernet controllers, see the Broadcom NetXtreme Gigabit Ethernet Software CD that comes with your server. For updated information about configuring your Ethernet controllers, go to the IBM Support Web site at http://www.ibm.com/pc/support/ and navigate to the area for your server machine type. From this area, you can download documentation, the most current device drivers for your server, and software that supports advanced networking functions. After downloading, run the downloaded program launch.exe.

The Ethernet controllers support optional modes, such as teaming, priority packets, load balancing, fault tolerance, and virtual LANs, which provide higher performance, security, and throughput for your server. These modes apply to the integrated Ethernet controllers and to the controllers on supported Ethernet adapters.

Chapter 2. Configuration 19

Updating the integrated system management firmware

To update the integrated system management firmware for the integrated system management processor (ISMP), download the Integrated System Management Firmware Update Utility program for your server from the IBM Support Web site at http://www.ibm.com/pc/support/. Run the Integrated System Management Firmware Update Utility to create a diskette to use to update the firmware. The diskette updates the firmware only and does not affect any device drivers.

Complete the following steps to update the firmware:

1. Turn off the server.

2. Insert the diskette into the diskette drive.

3. Turn on the server. If the server does not start from the diskette, use the Configuration/Setup Utility program to configure the diskette drive as a startup device. (See “Using the Configuration/Setup Utility program” on page 10.) Then, start again at step 1.

4. From the main menu, select Update System Management Firmware and press Enter.

5. Follow the instructions on the screen to complete the update.

If there is an error in updating the firmware, try the update again.

20 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide

Chapter 3. Diagnostics

This section provides basic troubleshooting information to help you resolve some common problems that might occur with your server.

If you cannot locate and correct the problem using the information in this section, see Appendix A, “Getting help and technical assistance”, on page 121 for more information.

General checkout

The server diagnostic programs are stored in upgradeable read-only memory (ROM) on the system board. These programs are the primary method of testing the major components of the server: the system board, Ethernet controller, video controller, RAM, keyboard, mouse (pointing device), diskette drive, serial ports, and hard disk drives. You can also use the diagnostic programs to test some external devices. See “Diagnostic programs and error messages” on page 24.

If you cannot determine whether a problem is caused by the hardware or by the software, you can run the diagnostic programs to confirm that the hardware is working properly.

When you run the diagnostic programs, a single problem might cause several error messages. When this occurs, work to correct the cause of the first error message. After the cause of the first error message is corrected, the other error messages might not occur the next time you run the test.

A failed system might be part of a shared DASD cluster (two or more systems sharing one or more external storage devices). Before you run diagnostics, verify that the failing system is not part of a shared DASD cluster.

A system might be part of a cluster if:

v The system is identified as part of a cluster. v One or more external storage units are attached to the system and at least one

of the attached storage units is also attached to another system or unidentifiable source.

v One or more systems are located near the failing system.

If the failing system is suspected to be part of a shared DASD cluster, you can run all diagnostic tests except the diagnostic tests that test the storage unit (DASD residing in the storage unit) or the storage adapter attached to the storage unit.

Notes:

1. For systems that are part of a shared DASD cluster, run one test at a time in looped mode. Do not run all tests in looped mode, because this could enable the DASD diagnostic tests.

2. If multiple error codes are displayed, diagnose the first error code that is displayed.

3. If the computer stops with a POST error, go to “POST error codes” on page 99.

4. If the computer stops and no error is displayed, go to “Undetermined problems”

on page 112.

5. For safety information, see “Safety information” on page 123.

6. For intermittent problems, check the error log.

Checkout procedure

Complete the following steps to perform the checkout procedure:

001 IS THE SYSTEM PART OF A CLUSTER?

002 IF THE SYSTEM IS NOT PART OF A CLUSTER:

YES. Schedule maintenance for the system. Shut down all systems related to the cluster. Run the storage test.

NO. Go to step 002.

1. Turn off the server and all external devices.

2. Check all cables and power cords.

3. Set all display controls to the middle position.

4. Turn on all external devices.

5. Turn on the server.

6. Record any POST error messages that are displayed on the screen. If an error is displayed, look up the first error in the “POST error codes”

on page 99.

7. Check the information LED panel System Error LED; if it is on, see “Light Path Diagnostic panel system error LED” on page 86.

8. Check the System Error log. If an error was recorded by the system, see Chapter 6, “Symptom-to-FRU index”, on page 83.

9. Start the diagnostic programs.

10. Check for the following responses:

v One beep. v Readable instructions or the main menu.

003 DID YOU RECEIVE BOTH OF THE CORRECT RESPONSES?

NO. Find the failure symptom in Chapter 6, “Symptom-to-FRU index”, on

page 83. YES. Run the diagnostic programs. If necessary, see “Diagnostic programs

and error messages” on page 24. If you receive an error, see Chapter 6, “Symptom-to-FRU index”, on

page 83. If the diagnostic programs were completed successfully and you still

suspect a problem, see “Undetermined problems” on page 112.

22 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide

Diagnostic tools overview

The following tools are available to help you identify and resolve hardware-related problems:

v POST beep codes, error messages, and error logs

The power-on self-test (POST) generates beep codes and messages to indicate successful test completion or the detection of a problem. See “POST error logs” for more information.

The POST error log contains the three most recent error codes and messages that the system has generated during POST. The System Error log contains all the error messages that were issued during POST.

To view the contents of the error logs, start the Configuration/Setup Utility program; then, select Error Logs from the main menu. See “Viewing the System Error log” on page 25 for more information.

v Diagnostic programs and error messages

The server diagnostic programs are stored in upgradable read-only memory (ROM) on the system board. These programs are the primary method of testing the major components of your server. See “Diagnostic programs and error messages” on page 24 for more information.

v ServerGuide error symptoms

ServerGuide error symptoms are explained at “ServerGuide error symptoms” on page 27.

v SCSI error messages

For information on SCSI errors, see “Small computer system interface messages”

on page 27 and “SCSI error codes” on page 108.

v Light Path Diagnostics

The server has light-emitting diodes (LEDs) to help you identify problems with server components. By following the light path, you can quickly identify the type of problem that occurred. The light path begins with the LEDs on the operator information panel (also known as the front LED panel). See “Light Path Diagnostics” on page 28 for more information.

v Error symptom charts

These charts list problem symptoms, along with suggested steps to correct the problems. See the “Error symptoms” on page 92 for more information.

v Customized support page

You can create a customized support page that is specific to your hardware, complete with Frequently Asked Questions, Parts Information, Technical Hints and Tips, and Downloadable files. In addition, you can choose to receive electronic mail (e-mail) notifications whenever new information becomes available about your registered products.

After you register and profile your xSeries products, you can diagnose problems using the IBM Online Assistant, and you can participate in the IBM discussion forum. For more detailed information about registering and creating a customized profile for your IBM products, go to the following addresses on the Web: – http://www.ibm.com/pc/register – http://www.ibm.com/pc/support

™

feature

POST error logs

When you turn on the server, it performs a series of tests to check the operation of server components and some of the options installed in the server. This series of tests is called the power-on self-test, or POST.

Chapter 3. Diagnostics 23

If POST finishes without detecting any problems, a single beep sounds, and the first screen of the operating system or application program appears.

If POST detects a problem, more than one beep sounds, and an error message appears on your screen. See “Beep symptoms” on page 83 and “POST error codes”

on page 99 for more information.

Notes:

1. If you have a power-on password or administrator password set, you must type the password and press Enter, when prompted, before POST will continue.

2. A single problem might cause several error messages. When this occurs, work to correct the cause of the first error message. After you correct the cause of the first error message, the other error messages usually will not occur the next time you run the test.

The POST error log contains the three most recent error codes and messages that the system generated during POST. The System Error log contains all messages issued during POST and all system status messages from the service processor.

You can view the contents of the System Error log from the Configuration/Setup Utility program or from the diagnostic programs.

Viewing error logs from the Configuration/Setup Utility program

Start the Configuration/Setup Utility program and select Error Logs from the main menu; then, select either POST Error Log or System Event/Error Log. See “Starting the Configuration/Setup Utility program” on page 10 for more information.

Viewing error logs from the diagnostic programs

Start the diagnostic programs; select Hardware Info from the top of the diagnostic programs screen; select System Error Log from the list that appears; then, follow the instructions on the screen. See “Starting the diagnostic programs” for more information.

Diagnostic programs and error messages

The server diagnostic programs are stored in upgradeable read-only memory (ROM) on the system board. These programs are the primary method of testing the major components of your server.

Diagnostic error messages indicate that a problem exists; they are not intended to be used to identify a failing part. Troubleshooting and servicing of complex problems that are indicated by error messages should be performed by trained service personnel.

Sometimes the first error to occur causes additional errors. In this case, the server displays more than one error message. Always follow the suggested action instructions for the first error message that appears.

Starting the diagnostic programs

Complete the following steps to start the diagnostic programs:

1. Turn on the server and watch the screen.

Note: To run the diagnostic programs, you must start the server with the

24 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide

highest level password that is set. That is, if an administrator password is

set, you must enter the administrator password, not the power-on password, to run the diagnostic programs.

2. When the message F2 for Diagnostics appears, press F2.

3. Type the appropriate password; then, press Enter.

4. Select either Extended or Basic from the top of the screen.

5. When the Diagnostic Programs screen appears, select the test you want to run from the list that appears; then, follow the instructions on the screen.

Notes:

a. You can press F1 while running the diagnostic programs to obtain help

information. You also can press F1 from within a help screen to obtain online documentation from which you can select different categories. To exit from the help information and return to where you left off, press Esc.

b. If the server stops during testing and you cannot continue, restart the server

and try running the diagnostic programs again. If the problem remains, replace the component that was being tested when the server stopped.

c. The keyboard and mouse (pointing device) tests assume that a keyboard

and mouse are attached to the server.

d. If you run the diagnostic programs with either no mouse or a USB mouse

attached to your server, you will not be able to navigate between test categories using the Next Cat and Prev Cat buttons. All other functions provided by mouse-selectable buttons are also available using the function keys.

e. You can test the USB keyboard by using the regular keyboard test. The

regular mouse test can test a USB mouse. Also, you can run the USB interface test only if there are no USB devices attached.

f. You can view server configuration information (such as system configuration,

memory contents, interrupt request (IRQ) use, direct memory access (DMA) use, device drivers, and so on) by selecting Hardware Info from the top of the screen.

If the diagnostic programs do not detect any hardware errors but the problem persists during normal server operations, a software error might be the cause. If you suspect a software problem, see the information that comes with the software package.

Viewing the test log

When the tests are completed, you can view the test log by selecting Utility from the top of the screen and then selecting View Test Log.

Notes:

1. You can view the test log only while you are in the diagnostic programs. When you exit the diagnostic programs, the test log is cleared (saved test logs are not affected). To save the test log so that you can view it later, click Save Log on the diagnostic programs screen and specify a location and name for the saved log file.

2. To save the test log to a diskette, you must use a diskette that you have formatted yourself; this function does not work with preformatted diskettes. If the diskette has sufficient space for the test log, the diskette may contain other data.

Viewing the System Error log

You can also view the System Error log from the diagnostic programs. See the instructions in “POST error logs” on page 23.

Chapter 3. Diagnostics 25

Diagnostic error message tables

For descriptions of the error messages that might appear when you run the diagnostic programs, see “Diagnostic error codes” on page 88.

Notes:

1. Depending on your server configuration, some of the error messages might not appear when you run the diagnostic programs.

2. If diagnostic error messages appear that are not listed in the tables, make sure that your server has the latest levels of BIOS, Advanced System Management Processor, ServeRAID, and diagnostics microcode installed.

Error code format

The error code format is as follows:

fff-ttt-iii-date-cc-text message

where: fff is the three-digit function code that indicates the function being

tested when the error occurred. For example, function code 089 is for the microprocessor.

ttt is the three-digit failure code that indicates the exact test failure that

was encountered. (These codes are for trained service personnel; see “Diagnostic error codes” on page 88).

iii is the three-digit device ID. (These codes are for trained service

date is the date that the diagnostic test was run and the error recorded. cc is the check value that is used to verify the validity of the

text message is the diagnostic message that indicates the reason for the problem.

Text message format

The diagnostic text message format is as follows:

Function Name: Result (test specific string)

where:

Function Name

Result

personnel; see “Diagnostic error codes” on page 88).

information.

is the name of the function being tested when the error occurred. This corresponds to the function code (fff) shown in the error code format in the previous section.

can be one of the following: Passed This result occurs when the diagnostic test

is completed without any errors.

Failed This result occurs when the diagnostic test

discovers an error.

User Aborted This result occurs when you stop the

26 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide

diagnostic test before it is complete.

Not Applicable This result occurs when you specify a

Aborted This result occurs when the test could not

Warning This result occurs when a possible problem

test specific string

is additional information that you can use to analyze the problem.

ServerGuide error symptoms

Look for the symptom in the left column of the chart. Probable solutions to the problem are in the right column.

Table 3. ServerGuide Setup and Installation CD

Symptom Suggested action

The ServerGuide Setup and Installation CD will

not start.

The SCSI RAID program cannot view all installed drives, or the NOS cannot be installed.

The Operating System Installation program continuously loops.

The ServerGuide program will not start your NOS CD.

The NOS cannot be installed; the option is not available.

diagnostic test for a device that is not present.

proceed, for example, because of the system configuration.

is reported during the diagnostic test, such as when a device driver is not found.

v Ensure that the server is supported and has a startable (bootable)

CD-ROM drive.

v If the startup (boot) sequence settings have been altered, ensure

that the CD-ROM drive is first in the startup sequence.

v If more than one CD-ROM drive is installed, ensure that only one

drive is set as the primary drive. Start the CD from the primary drive.

v Ensure that there are no duplicate SCSI IDs or IRQ assignments. v Ensure that the hard disk drive is connected properly.

Make more space available on the hard disk.

Ensure that the NOS CD you have is supported by the ServerGuide program. See the ServerGuide Setup and Installation CD label for a list of supported NOS versions.

Ensure that the NOS is supported on your server. If the NOS is supported, either there is no logical drive defined (SCSI RAID systems) or the ServerGuide System Partition is not present. Run the ServerGuide program, and ensure that setup is complete.

Small computer system interface messages

If you receive a SCSI error message, see “SCSI error codes” on page 108.

Note: If your server does not have a hard disk drive, ignore any message that

indicates that the BIOS is not installed.

Chapter 3. Diagnostics 27

Light Path Diagnostics

The Light Path Diagnostics LEDs help you to identify problems with server components. By following the light path, you can quickly identify and fix the type of problem that occurred. The light path begins with the LEDs on the front panel of the server. If the server encounters a problem, it lights either the Information LED or the Error LED.

To isolate the source of a problem, remove the server from the rack, remove the top cover and examine the level 2 Light Path Diagnostics LEDs on the system board (see “Level 2 diagnostic panel LEDs”). These LEDs can indicate a problem with a single component, or a problem with one of several similar components. In the latter case, to isolate the specific failing component, look for a lit LED on the system board or next to a component.

For example, if the level 2 FAN LED is lit, the specific failing fan is indicated by an LED next to the fan. If the MEM LED is lit, the specific failing DIMM is indicated by an LED next to the DIMM.

The level 2 diagnostic LED panel is located on the system board. If you press the Light Path button (SW1, next to the NON OPT LED), the Circuit OK LED (CR82, next to the TEMP LED) will illuminate. This shows that the diagnostic circuitry is working correctly.

The server is designed so that any LEDs that are illuminated can be illuminated again without ac power after you remove the cover. This feature helps you isolate the problem if an error causes the server to shut down. See “Light Path Diagnostic panel system error LED” on page 86.

Important: You have up to 12 hours to use the Light Path Diagnostic LEDs after ac power has been removed from the server. After 12 hours, you must power-on the server again to be able to use the Light Path Diagnostic LEDs to help locate system errors.

To view the LEDs on the system board:

1. Turn off the server and peripheral devices.

2. Remove all external cables from the server; then, remove the server from the rack and remove the cover (see “Removing the cover and bezel” on page 46).

3. Press and hold the Light Path Diagnostics (blue) button on the system board at the right front of the LED cluster. The error-indicating LEDs will light while the switch is pressed. Take corrective action for the indicated error (see “Light Path Diagnostic panel system error LED” on page 86).

Note: You can light the LEDs for a maximum of two minutes. After that time,

the circuit that powers the LEDs is exhausted.

4. Replace the cover on the server (see “Installing the cover and bezel” on page 62); then, reinstall the server in the rack and connect all external cables.

Level 2 diagnostic panel LEDs

The Light Path Diagnostics feature might direct you to look for an LED on the system board that identifies the specific failing component. The following illustration

28 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide

shows the location of the level 2 diagnostic LED panel on the system board.

Level 2 diagnostic LEDs

The following illustration shows the error LEDs, light path button, and test LED on Light Path Diagnostics panel on the system board. See “Light Path Diagnostic panel system error LED” on page 86 for information on identifying problems using these LEDs.

Light path button (SW1)

Test LED (CR82)

If you remove the server from the rack and you are using the Light Path Diagnostics LEDs to diagnose a problem, you can press the Light Path button to light any LEDs that were lit before you unplugged the server.

Recovering the BIOS code

If the BIOS code has become damaged, such as from a power failure during a flash update, you can recover the BIOS code using the flash ROM page swap jumper (J38) and a BIOS flash diskette.

Note: Use one of the following methods to obtain a BIOS flash diskette:

v Use the ServerGuide program to make a BIOS flash diskette. v Download a BIOS flash diskette from the World Wide Web at

http://www.ibm.com/pc/support.

Light Path Diagnostics™

CPU

MEM

VRM

SP PS

TEMP FAN

CNFG

DASD

PCI A PCI B PCI C

NMI

NON

OPT

Chapter 3. Diagnostics 29

v Contact your IBM service representative.

The flash memory of the server consists of a primary page and a backup page. The J38 jumper controls which page is used to start the server. If the BIOS code in the primary page is damaged, you can use the backup page to start the server; then, start the BIOS flash diskette to restore the BIOS code to the primary page.

Complete the following steps to recover the BIOS code:

1. Turn off the server and peripheral devices and disconnect all power cords and external cables; then, remove the cover.

2. Locate jumper J38 (flash-ROM page swap) on the system board.

Flash ROM jumper (J38)

3. Move the jumper to pins 2 and 3 to enable BIOS recovery mode.

4. Reconnect all external cables and power cords and turn on the peripheral devices.

5. Insert the BIOS flash diskette into the diskette drive and restart the server. The system begins the power-on self-test (POST).

6. The Flash Update Utility program displays the Flash Update Menu. Select 1- Update POST/BIOS.

7. When prompted as to whether you want to save the current code to a diskette, press N.

8. When prompted to choose a language, select a language (from 0 to 7) and press Enter to accept your choice.

9. Attention: Do not restart the server at this time. Remove the flash diskette from the diskette drive.

10. Turn off the server.

11. Move the jumper on J38 to pins 1 and 2 to return to normal startup mode.

12. Replace the cover and restart the server. The system should start up normally.

30 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide

Power checkout

Power problems can be difficult to solve. For example, a short circuit can exist anywhere on any of the power distribution buses. Usually a short circuit will cause the power subsystem to shut down because of an overcurrent condition.

A general procedure for troubleshooting power problems is as follows:

1. Turn off the server and disconnect all ac power cords.

2. Check for loose cables in the power subsystem. Also check for short circuits, for example, if there is a loose screw causing a short circuit on a circuit board.

3. Remove adapters and disconnect the cables and power connectors to all internal and external devices until the server is at the minimum configuration required to start the server (see “Minimum operating requirements” on page

112).

4. Reconnect all ac power cords and turn on the server. If the server starts up successfully, replace adapters and devices one at a time until the problem is isolated. If the server does not start up from the minimal configuration, replace FRUs of minimal configuration one at a time until the problem is isolated.

To use this method, it is important to know the minimum configuration required for a system to start (see page 112).

Troubleshooting the Ethernet controller

This section provides troubleshooting information for problems that might occur with the 10/100/1000 Mbps Ethernet controller.

Ethernet plug wrap test

The way the Ethernet controller is tested depends on which operating system you are using (see the Ethernet controller device driver README file).

You can use the Ethernet wrap test to determine if a hardware problem is causing the Ethernet connection to fail. To perform the Ethernet wrap test, use the wrap plug (FRU 60G3981) with the diagnostic tests.

If this testing method indicates that the hardware is functioning normally but the problem still exists, see “Network connection problems” or inform the network administrator.

Network connection problems

If the Ethernet controller cannot connect to the network, check the following conditions: v Make sure that the cable is installed correctly.

The network cable must be securely attached at all connections. If the cable is attached but the problem remains, try a different cable.

If you set the Ethernet controller to operate at either 100 Mbps or 1000 Mbps, you must use Category 5 or higher cabling.

v Determine whether the hub supports auto-negotiation. If it does not, try

configuring the integrated Ethernet controller manually to match the speed and duplex mode of the hub.

v Check the Ethernet controller LEDs on the rear of the server.

Chapter 3. Diagnostics 31

The Ethernet link status LED, on the rear of the server, is lit when the Ethernet controller receives a LINK pulse from the hub. If the LED is off, there might be a defective connector or cable or a problem with the hub.

v Make sure that you are using the correct device drivers which are supplied with

your server.

v Check for operating-system-specific causes for the problem. v Make sure that the device drivers on the client and server are using the same

protocol.

Ethernet controller troubleshooting chart

Use the following troubleshooting chart to find solutions to 10/100/1000 Mbps Ethernet controller problems that have definite symptoms.

Table 4. Ethernet troubleshooting chart

Ethernet controller problem

The server stops running when loading device drivers.

Ethernet link status LED does not work.

Data is incorrect or sporadic.

The Ethernet controller stopped working when another adapter was added to the server.

FRU/actions

The PCI BIOS interrupt settings are incorrect.

Check the following: v Determine if the interrupt (IRQ) setting assigned to the Ethernet controller is also

assigned to another device in the Configuration/Setup Utility program. Although interrupt sharing is allowed for PCI devices, some devices do not function well

when they share an interrupt with a dissimilar PCI device. Try changing the IRQ assigned to the Ethernet controller or the other device. For example, for NetWare Versions 3 and 4, it is recommended that disk controllers not share interrupts with LAN controllers.

v Make sure that you are using the most recent device driver available from the World

Wide Web.

v Run the network diagnostic program. v Reseat or replace the adapter.

Check the following:

v Make sure that the hub is turned on. v Check all connections at the Ethernet controller and the hub. v Use another port on the hub. v If the hub does not support auto-negotiation, manually configure the Ethernet controller

to match the hub.

v If you manually configured the Duplex mode, make sure that you also manually

configure the speed.

v Run diagnostics on the LEDs. v Reseat or replace the adapter.

Check the following: v Make sure that you are using Category 5 or higher cabling when operating the server at

100 Mbps or at 1000 Mbps.

v Make sure that the cables do not run close to noise-inducing sources like fluorescent

lights.

Check the following:

v Make sure that the cable is connected to the Ethernet controller. v Make sure that your PCI system BIOS code is current. v Reseat the adapter. v Determine if the interrupt (IRQ) setting assigned to the Ethernet adapter is also assigned

to another device in the system. Use the Configuration/Setup Utility program to determine if this is the case.

Although interrupt sharing is allowed for PCI devices, some devices do not function well when they share an interrupt with a dissimilar PCI device. Try changing the IRQ assigned to the Ethernet adapter or the other device.

v Reseat or replace the adapter.

32 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide

Table 4. Ethernet troubleshooting chart (continued)

Ethernet controller problem

The Ethernet controller stopped working without apparent cause.

FRU/actions

Check the following:

v Run diagnostics for the Ethernet controller. v Try a different connector on the hub. v Reinstall the device drivers. See your operating-system documentation and the

ServerGuide information.

v Reseat or replace the adapter.

Ethernet controller messages

The integrated Ethernet controller might display messages from certain device drivers. The information in this section might be helpful. The latest information available concerning these messages will be made available at the IBM Support Web site at http://www.ibm.com/pc/support.

Note: Although the term ″adapter″ is used in these messages, the messages might

also apply to the integrated Ethernet controller on the system board.

Novell NetWare or IntraNetWare system ODI driver messages

This section explains the error messages for the Novell NetWare or IntraNetWare system ODI driver, and suggested actions to resolve each problem.

Table 5. NetWare or IntraNetWare system ODI driver teaming messages for the Ethernet controller

Message Description

Could not allocate resources. Explanation: An unknown error has occurred when trying to allocate needed

resources for the AFT Module.

Action:

v Check the system configuration. If the problem remains, contact the

network supplier.

v Verify that the Ethernet controller is enabled. If the Ethernet controller is

enabled, run the diagnostic programs.

AFT group for primary adapter in slot nnn already exists.

Error locating device control table (DCT) addresses in internal table. Make sure that you have loaded LAN drivers after loading AFT.NLM.

Insufficient number of arguments specified.

Duplicate slot numbers detected. Explanation: An attempt has been made to bind the same slot number more

Explanation: An attempt was made to rebind an adapter already in an AFT group.

Action: Check the AFT slot numbers for existing AFT teams. If the problem remains, contact the network supplier.

Explanation: The bind command was entered prior to loading the device driver. The device driver must be loaded after loading AFT.NLM, but before any bind command can be issued.

Action: Load the driver for the supported adapter and try loading the AFT module again. If the problem remains, contact the network supplier.

Explanation: The appropriate or expected number of parameters was not entered in a command.

Action: Check the parameters required for the given command. If the problem remains, contact the network supplier.

than once.

Action: Check the slot numbers entered during the bind. Adapter slot numbers must be valid and unique. If the problem remains, contact the network supplier.

Chapter 3. Diagnostics 33

Table 5. NetWare or IntraNetWare system ODI driver teaming messages for the Ethernet controller (continued)

Message Description

’xxx’ is not supported for AFT team. Explanation: A bind command has been issued for adapters not supported

by AFT.NLM.

Action: Make sure that you attempt to bind only adapters supported by AFT.NLM.

Primary and Secondary adapters do not match. AFT group is not created.

Requested number of Secondary cards are not found.

Failed to create AFT group. Make sure that the drivers for supported adapters are loaded, primary adapter is bound to protocols, and secondary adapter is not bound to any protocols.

Error identifying slot numbers for the specified board names.

Explanation: A bind command was entered for an adapter team that is a combination of system and client adapters. An AFT team must be a grouping of the same classification of adapter.

Action: Verify that all the adapters bound in a team are of the same classification.

Explanation: The number of adapters specified in the bind command could not be located.

Action: Verify the numbers and slot locations of the adapters to be bound. If the problem remains, contact the network supplier.

Explanation: Binding of protocol failed. Protocol is either not bound to any adapter or is bound to more than one adapter in the group.

Action: Ensure that the protocol is bound to only one adapter in an AFT team.

Explanation: The mapping between the board name entered and the slot number for an adapter could not be established.

Action: Check the board name for the adapter before issuing the bind command. If the problem remains, contact the network supplier.

Cannot unbind specified slot from AFT group. Make sure that the slot you specified is for the primary adapter in an AFT group.

LAN adapter at slot nnnn (Port 0xaa) failed to reset. Check the state of the adapter.

AFT is not supported on this version of NetWare.

Failed to allocate resources tags. Explanation: An unknown error has occurred when trying to allocate needed

Please unload all LAN drivers before unloading AFT.NLM.

Explanation: The number entered in the unbind command was not the primary adapter in an AFT group.

Action: Reissue the unbind command and specify the slot number for the primary adapter.

Explanation: The adapter that you specified could not be initialized.

Action:

1. Load the driver for the supported adapter.

2. Check that the adapter is seated properly in the slot and try loading the AFT module again.

If the problem remains, contact the network supplier.

Explanation: The NetWare on the server is not a version supported by AFT.

Action: Load and bind AFT only on supported versions of NetWare (currently

version 5.1 and above).

resources for the AFT module.

Action: Check system configuration. If the problem remains, contact the network supplier.

Explanation: An attempt was made to unload the AFT.NLM module before unloading the adapter driver.

34 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide

Action: Unload the adapter driver before unloading the AFT module.

NDIS 4.0 (Windows NT) driver messages

This section explains the error messages for the NDIS drivers. The explanation and recommended action are included with each message.

Note: Although the term ″adapter″ is used in these messages, the messages might

also apply to the integrated Ethernet controller on the system board.

Table 6. NDIS (Windows NT®) driver messages for the Ethernet controller

Error code (hex) Description 0x00 Explanation: The driver could not register the specified interrupt.

Action: Using the Configuration/Setup Utility program, make sure that a PCI interrupt is assigned

to the Ethernet card, and that Ethernet is enabled.

0x01 Explanation: One of the PCI/PCI-X cards did not get the required resources.

Action: Using the Configuration/Setup Utility program, make sure that a PCI interrupt is assigned to the Ethernet card, and that Ethernet is enabled.

0x02 Explanation: Bad node address (multicast address).

Action: Make sure the locally administered address is valid, if one is specified. The address cannot be a multicast address.

0x03 Explanation: Failed self-test.

Action: Make sure a cable is attached to the Ethernet connector.

0x0D Explanation: Could not allocate enough memory for transmit queues.

For Windows NT:

Action:

1. From the Windows NT desktop, click Start Æ Control Panel Æ Networks Æ Adapters.

2. Select an IBM Ethernet adapter from the list.

3. Click Properties Æ Advanced.

4. Lower the resource values that apply to the transmit queue.

For Windows 2000

Action:

1. From the Windows 2000 desktop, click Start Æ Settings Æ Control Panel Æ Network and Dial-up Connections.

2. Right-click an IBM Ethernet adapter in the list and click Properties.

3. Select a component and click Configure.

4. Click the Advanced tab and lower the resource values that apply to the transmit queue.

Chapter 3. Diagnostics 35

Table 6. NDIS (Windows NT®) driver messages for the Ethernet controller (continued)

Error code (hex) Description

0x0E Explanation: Could not allocate enough memory for receive queue.

For Windows NT:

Action:

1. From the Windows NT desktop, click Start Æ Control Panel Æ Networks Æ Adapters.

2. Select an IBM Ethernet adapter from the list.

3. Click Properties Æ Advanced.

4. Lower the value for the resource named in the message.

For Windows 2000:

Action:

1. From the Windows 2000 desktop, click Start Æ Settings Æ Control Panel Æ Network and Dial-up Connections.

2. Right-click an IBM Ethernet adapter in the list and click Properties.

3. Select a component and click Configure.

4. Click the Advanced tab and lower the value for the resource named in the message.

0x0F Explanation: Could not allocate enough memory for other structures.

For Windows NT:

Action:

1. From the Windows NT desktop, click Start Æ Control Panel Æ Networks Æ Adapters.

2. Select an IBM Ethernet adapter from the list.

3. Click Properties Æ Advanced.

4. Lower the resource values that apply to the transmit queue.

For Windows 2000:

Action:

1. From the Windows 2000 desktop, click Start Æ Settings Æ Control Panel Æ Network and Dial-up Connections.

2. Right-click an IBM Ethernet adapter in the list and click Properties.

3. Select a component and click Configure.

4. Click the Advanced tab and lower the resource values that apply to the transmit queue.

0x10 Explanation: Did not find any Ethernet controllers.

Action: Using the Configuration/Setup Utility program, make sure that Ethernet is enabled.

0x11 Explanation: Multiple Ethernet controllers found, but none matched the required ID.

Action: Using the Configuration/Setup Utility program, make sure that Ethernet is enabled.

0x13 Explanation: Did not find any Ethernet controllers that matched the required subven/subdev.

Action: Using the Configuration/Setup Utility program, make sure that Ethernet is enabled.

0x16 Explanation: Single adapter found, but multiple instances tried to load.

Action: Using the Configuration/Setup Utility program, make sure that Ethernet is enabled, and that the integrated 10/100 Ethernet controller or the optional Ethernet PCI adapter are enabled.

0x17 Explanation: Slot parameter not specified in the registry.

Action: Remove the adapter driver and reinstall it.

36 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide

Table 6. NDIS (Windows NT®) driver messages for the Ethernet controller (continued)

Error code (hex) Description

All other 4-character hexadecimal codes

Action: See supplementary documentation, such as www.ibm.com/pc/support, for more information.

Ethernet Windows NDIS teaming messages

This section explains the the messages associated with Ethernet teaming.

Table 7. NDIS Windows driver teaming messages for the Ethernet controller

Event ID Type Description

01 Error Explanation: Team name and physical adapter name are the same. This

is an invalid configuration.

Action: Reconfigure the adapter team by double-clicking the PROSet icon in the Control Panel.

02 Error Explanation: Unable to allocate required resources.

Action: Free some memory resources and restart.

03 Error Explanation: Unable to read required registry parameters.

Action: Reconfigure the adapter team by double-clicking the PROSet icon in the Control Panel.

04 Error Explanation: Unable to bind to physical adapter.

Action: Reconfigure the adapter team by double-clicking the PROSet icon in the Control Panel.

05 Error Explanation: Unable to initialize an adapter team

Action: Reconfigure the adapter team by double-clicking the PROSet icon in the Control Panel.

06 Informational Explanation: Team nn. Primary adapter is initialized.

Action: None.

07 Informational Explanation: Team nn. Secondary adapter is initialized.

Action: None.

08 Informational Explanation: Team nn. Virtual adapter or Team is initialized.

Action: None.

09 Informational Explanation: Team nn. Primary adapter is switching over.

Action: None.

10 Warning Explanation: Team nn. Adapter link down.

Action: Make sure the adapter is functioning properly.

11 Informational Explanation: Team nn. Secondary adapter took over.

Action: None.

12 Warning Explanation: Team nn. Secondary adapter is deactivated from the Team.

Action: Make sure the secondary adapter is functioning properly and that the adapter cable is securely connected to the LAN.

Chapter 3. Diagnostics 37

Table 7. NDIS Windows driver teaming messages for the Ethernet controller (continued)

Event ID Type Description 13 Informational Explanation: Team nn. Secondary adapter has rejoined the Team.

Action: None.

14 Informational Explanation: Team nn. Secondary adapter link is up.

Action: None.

15 Error Explanation: Team nn. The last adapter has lost its link. Network

connection has been lost.

Action: Shut down the server and replace the adapters; then, restart the server to reestablish the connection.

16 Informational Explanation: Team nn. An adapter has reestablished the link. Network

connection has been restored.

Action: None.

17 Informational Explanation: Team nn. Preferred primary adapter has been detected.

Action: None.

18 Informational Explanation: Team nn. Preferred secondary adapter has been detected.

Action: None.

19 Informational Explanation: Team nn. Preferred primary adapter took over.

Action: None.

20 Informational Explanation: Team nn. Preferred secondary adapter took over.

Action: None.

21 Warning Explanation: Team nn. Primary adapter does not sense any probes.

Possible reason: partitioned Team.

Action: Make sure the cables of the adapter team are connected to the same LAN segment. Reconfigure the team if necessary.

38 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide

Chapter 4. Customer replaceable units

This chapter provides instructions for installing, removing, and connecting optional devices that the server supports.

Installation guidelines

Before you begin to install options in your server, read the following information: v Become familiar with the safety and handling guidelines at “Safety information”

on page 123, including those specified under “Handling electrostatic

discharge-sensitive devices” on page 126.

v Make sure that you have an adequate number of properly grounded electrical

outlets for your server, monitor, and other devices that you will connect to the server.

v Back up all important data before you make changes to disk drives. v Have a small Phillips screwdriver available. v For a list of supported options for your server, go to

http://www.ibm.com/pc/compat/ on the World Wide Web.

v The orange color on components and labels in your server identifies hot-swap or

hot-plug component. You can install or remove hot-swap and hot-plug components while the system is running, provided that your system is configured to support this function. For complete details about installing or removing a hot-swap or hot-plug component, see the detailed information in this chapter.

v The blue color on components and labels identifies touch points where you can

grip a component, move a latch, and so on.

System reliability considerations

To help ensure proper system cooling and system reliability, make sure that: v Each of the drive bays has a drive or a filler panel and electromagnetic

compatibility (EMC) shield installed in it.

v Space is available around the server to allow the server cooling system to work

properly. See the documentation that comes with the rack.

v You have followed the cabling instructions that come with optional adapters. v You have replaced a failed fan as soon as possible.

Major components of the xSeries 335 Type 8676 and Type 8830 server

The following illustration shows the major components in the server. It shows a SCSI hot-swap hard disk drive model. An IDE non-hot-swap hard disk drive model is also available. The illustrations in this publication might differ slightly from your hardware.

Note: For more detailed information about replaceable components, see Chapter 7,

“Parts listing for the xSeries 335”, on page 115 and “System” on page 116.

Power-cord box

Hard disk drive

Microprocessor heat sink

Microprocessor

fan/air baffle

Microprocessor VRM

Dual inline memory module (DIMM)

System board

Heat sink retention module

Air baffle

Power supply

Hot-swap hard disk drive SCSI backplane (SCSI model only)

Filler panel

Bezel

Microprocessor fans

40 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide

Hard disk drive

CD-ROM/Diskette drive assembly

USB option tray

System-board component locations

This section provides illustrations of the system board showing the locations of connectors, switch and jumper blocks, and LEDs.

System-board internal connectors

The following illustration shows the internal connectors on the system board.

System board power (J21)

SCSI backplane/IDE power (J18)

Diskette drive (J51)

Microprocessor fan 1 (J19)

Microprocessor fan 2 (J20)

Microprocessor fan 3 (J47)

Microprocessor fan 4 (J48)

Remote Supervisor Adapter (J2)

CD-ROM (J7)

SCSI backplane signal (J8)

Fan 5 (J5)

Front panel (J10)

System board power (J6)

Primary IDE (J17)

Front USB (J14)

CD-ROM drive power (J53)

Chapter 4. Customer replaceable units 41

System-board switches and jumpers

The following illustration shows the location of the switches and jumper blocks on the system board.

Any jumper blocks on the system board that are not shown in the illustration are reserved. See “Recovering the BIOS code” on page 29 for information about the flash ROM page-swap jumper.

NMI switch

Flash ROM jumper (J38)

Light Path Diagnostics panel test (SW1)

Video disable jumper (J9)

PCI/PCI-X jumper (J12)

Password override jumper (J28)

Note: The PCI/PCI-X jumper (J12) is used to manually switch PCI-X slot 1

between PCI-X bus B and PCI bus C.

42 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide

System-board external connectors

The following illustration shows the external input/output connectors on the system board.

Ethernet port (dual, J33)

USB port (J36)

ISM port (J30)

Serial port (J11)

C2T OUT port (U46)

C2T IN port (U2)

Chapter 4. Customer replaceable units 43

System-board LEDs

The following illustration shows the light-emitting diodes (LEDs) on the system board.

Integrated system management processor (CR59)

Light Path Diagnostics error LEDs

Light path diagnostic panel (CR82)

Microprocessor 2 VRM (CR42)

Microprocessor 2 (CR27)

Microprocessor 1 (CR28)

Microprocessor 1 VRM (CR41)

PCI/PCI-X select (CR1)

DIMM 4 (CR32)

DIMM 3 (CR30)

DIMM 2 (CR31)

DIMM 1 (CR 29)

System board VRM (CR40)

Fan 5 (CR2)

Microprocessor fan 1 (CR19)

Microprocessor fan 2 (CR20)

Microprocessor fan 4 (CR44)

Microprocessor fan 3 (CR43)

44 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide

System-board option connectors

The following illustration shows the connectors on the system board for user-installable options.

Microprocessor 2 VRM (J42)

Microprocessor 2 (U121)

Microprocessor 1 (U82)

DIMM 4 (J37) DIMM 3 (J35) DIMM 2 (J34) DIMM 1 (J32) PCI-X

slot 1 (J1)

PCI-X slot 2 (J3)

Remote Supervisor Adapter (J2)

Battery

Note: The VRM for microprocessor 1 is integrated into the system board.

Chapter 4. Customer replaceable units 45

Removing the cover and bezel

Complete the following steps to remove the server cover and bezel:

1. Read “Safety information” on page 123 and “Installation guidelines” on page 39.

2. Turn off the server and all attached peripheral devices. Disconnect all power cords; then, disconnect all external signal cables from the server.

3. Remove the server from the rack.

4. Lift the cover release latch. The cover slides to the rear approximately 13 mm (0.5 inch).

Captive screws

USB option tray

Bezel retention tabs

Retention clip

5. Slide the cover back, and lift the cover off the server. Attention: To ensure adequate cooling and airflow, replace the cover before

turning on the server. Do not operate the server with the cover removed.

6. Press in on the USB option tray (below hard disk drive bay 1) to release it and slide the tray out until it stops; then, press the retention clip at the bottom rear of the tray and remove the tray from the server.

Note: You only need to remove the USB option tray and the bezel if you are

installing a non-hot-swap hard disk drive. It is not necessary if you are installing other options in the server.

7. Press on the bezel retention tabs on the top, right side and bottom of the server, and pull the bezel directly away from the server.

To reinstall the cover and bezel, see “Installing the cover and bezel” on page 62.

46 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide

Working with adapters

This section describes how to install an adapter in the server. Before you continue with the adapter-installation procedures, review “Adapter considerations”.

Adapter considerations

v Read the documentation that comes with your operating system. v Locate the documentation that comes with the adapter and follow those

instructions in addition to the instructions in this chapter. If you need to change switch settings or jumper settings on the adapter, follow the instructions that come with the adapter.

v The server comes with two 64-bit 100 MHz peripheral component

interconnect-extended (PCI-X) adapter expansion slots on the system board. The server is designed specifically for PCI-X adapter support, but it also supports PCI adapters.

v The expansion slots support both 32-bit and 64-bit adapters. You can install

half-length adapters in slot 1. You can install full-length adapters in slot 2.

v The server supports 3.3 V and universal PCI and PCI-X adapters; it does not

support 5.0 V-only adapters.

v PCI-X slot 2 and the integrated SCSI controller are on PCI-X bus A (bus 0). The

integrated Ethernet controllers are on PCI-X bus B (bus 1). The integrated video controller is on PCI bus C (bus 2). PCI-X slot 1 is switchable between PCI-X bus B and PCI bus C.

Note: If no jumper is installed on jumper block J12, the server determines

automatically the optimal bus to which to attach PCI-X slot 1. If you install a jumper between pins 1 and 2 on J12, PCI-X slot 1 is forced to PCI bus C. If you install the jumper between pins 2 and 3 on J12, PCI-X slot 1 is forced to PCI-X bus B.

If you force slot 1 to bus B and you install an adapter that runs at less than 100 MHz in the slot, the integrated Ethernet controllers are forced to run at the slower speed.

If the PCI/PCI-X LED on the system board (CR1; see “System-board LEDs” on page 44) is on, the slot is operating on bus B; if the LED is not lit, the slot is operating on bus C.

v The server scans PCI-X slots 1 and 2 to assign system resources. By default,

the server starts (boots) devices in the following order: system IDE and SCSI devices; then, PCI and PCI-X devices.

Note: To change the boot precedence for PCI and PCI-X devices you must

disable the devices through the Configuration/Setup Utility program. Start the Configuration/Setup Utility program and select Start Options from the main menu. Then, select the Startup Sequence Options and use the arrow keys to specify the startup order.

v If you plan to install either an optional SCSI adapter or an optional RAID adapter,

you can install it in either of the PCI-X slots if the size of the adapter permits. The server supports a variety of RAID adapters for both internal and external configurations. For the most current list of supported RAID adapters, go to http://www.ibm.com/pc/us/compat/ on the World Wide Web. For details about installing a RAID adapter, see the documentation that comes with the adapter.

Chapter 4. Customer replaceable units 47

v If you plan to use a RAID adapter to control internal hot-swap hard disk drives,

disconnect the SCSI cable from the SCSI backplane signal connector (J8) on the system board and connect it to the RAID adapter. The following illustration shows the cable routing if you are installing the RAID adapter in PCI-X slot 2.

RAID adapter

SCSI cable

SCSI backplane signal connector (J8)

to hard disk drives

Note: See the documentation that comes with the RAID adapter for any

additional cabling instructions. That documentation also provides information about installing the RAID software and configuring the RAID adapter.

v If you plan to install an optional IBM Remote Supervisor Adapter, install it in

PCI-X slot 1. Use the ribbon cable that comes with the Remote Supervisor Adapter to connect the 20-pin connector on the rear edge of the adapter to the Remote Supervisor Adapter connector (J2) on the system board. For details about installing a Remote Supervisor Adapter, see the documentation that comes

48 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide

with the adapter. The following illustration shows the cable routing.

Remote Supervisor Adapter

Cable

Remote Supervisor Adapter connector (J2)

Chapter 4. Customer replaceable units 49

Installing an adapter

Complete the following steps to install an adapter:

1. Read “Safety information” on page 123 and “Installation guidelines” on page 39.

2. Turn off the server and all attached peripheral devices. Disconnect all power cords; then, disconnect all external signal cables from the server.

3. Remove the server from the rack; then, remove the server cover (see “Removing the cover and bezel” on page 46).

4. Determine which PCI-X slot you will use for the adapter.

5. On the rear panel, press the expansion-slot clip together to unlock the clip; then, pull the clip out from the server until it stops. It remains loosely attached to the server.

Expansion-slot clip (adapter slot 2)

Adapter-retention bracket

Alignment tab

Power-cord module

Retention clip

Expansion-slot clip (adapter slot 1)

Attention: Avoid touching the components and gold-edge connectors on the adapter. Ensure that the adapter is completely and correctly seated in the slot. Incomplete insertion might cause damage to the system board or to the adapter.

6. Remove the expansion slot cover from the slot.

7. To gain access to PCI-X slot 1, remove the power-cord module. a. Press down on the retention clip at the front of the power-cord module and

slide the module toward the front of the server until the alignment tab is free of the slot on the side of the server.

b. Lift the power-cord module out of the server as far as the power supply

cable permits and set it aside.

8. Install the adapter: Attention: When you handle static-sensitive devices, take precautions to

avoid damage from static electricity. For information about handling these devices, see “Handling electrostatic discharge-sensitive devices” on page 126.

a. Remove the adapter from the static-protective package and set any

jumpers or switches on the adapter as directed by the adapter

50 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide

manufacturer. If you are installing a full-length adapter, you might have to remove a plastic bracket secured to the adapter with 2 screws before installing the adapter.

Attention: When you install an adapter, ensure that the adapter is correctly seated in the connector before you turn on the server. Improperly seated adapters might cause damage to the system board, the riser card for slot 1, or the adapter.

b. Grasp the adapter by its top edge or upper corners, align it with the

connector, and press it firmly into the connector.

9. Slide the expansion-slot clip toward the server until it snaps into place.

10. Connect any internal cables to the adapter. See the instructions that come with the adapter for details.

Attention: Ensure that the cables do not block the flow of air from the fans.

11. If you removed the power-cord module to install the adapter in PCI-X slot 1,

install the module by reversing the procedure in step 7a on page 50. Ensure that the alignment tab is fully seated in the slot on the side of the server.

12. If you installed the adapter in PCI-X slot 2, secure the adapter by flexing the adapter-retention latch toward the front of the server and inserting the front corners of the adapter into the recesses in the latch.

13. Perform any configuration tasks required for the adapter.

Note: If you installed a Remote Supervisor Adapter:

a. Refer to the documentation provided with the Remote Supervisor

Adapter for information about installing the Remote Supervisor Adapter firmware and configuring the adapter.

b. After you initially configure the adapter, you should create a backup

copy of it so that if you need to replace the adapter in the future, you can restore the configuration and resume normal operation more quickly.

14. If you have other options to install, install them now. Otherwise, go to “Completing the installation” on page 62.

Hard disk drives

This section describes how to install a hard disk drive in the server. Before you install a hard disk drive, review the following information:

v The server supports two 25.4-mm (1-inch), slim, 3.5-inch hard disk drives. SCSI

v The SCSI server models support low voltage differential (LVD) hot-swap drives.

v Non-hot-swap disk drives do not require a backplane or tray and they do not

models of the server come with a hot-swap SCSI backplane.

Each hot-swap drive resides in a tray, which has a green activity LED and an amber status LED in the upper-right corner. These LEDs are lit if the drive is active and, in some cases, if the drive fails. Each hot-swap drive has a single-connector-attached (SCA) connector, which plugs directly into the hot-swap SCSI backplane. The backplane attaches to connector J18 on the system board and controls the SCSI IDs for the hot-swap drives.

Note: The drive in bay 1 is assigned SCSI ID 0; the drive in bay 2 is assigned

SCSI ID 1.

have indicator LEDs. However, you must attach the blue rails that come with the drive before installing it in the server.

Chapter 4. Customer replaceable units 51

v Non-hot-swap disk drives have a jumper block on the rear. Install a jumper in the

cable-selection position of the jumper block. For details, see the notes under step 4 on page 53, and the documentation that comes with the drive.

v If you install only one hard disk drive, for faster startup, install it in the primary

boot device bay. For hot-swap SCSI drives, the drive in bay 1 is the primary boot device. For IDE drives, the drive in bay 2 is the primary boot device.

v If you are installing a hot-swap drive, continue with “Installing a hot-swap hard

disk drive”. If you are installing a non-hot-swap drive, go to “Installing a non-hot-swap hard disk drive”.

Installing a hot-swap hard disk drive

Before you install a hot-swap hard disk drive, review the following information:

v Inspect the drive tray for any signs of damage. v Ensure that the drive is installed in the tray correctly. v If your server has an optional RAID adapter installed, see the documentation

provided with the adapter for information about installing a hard disk drive.

Complete the following steps to install a hot-swap SCSI hard disk drive:

Drive bay 2

Filler panel

Hard disk drive

Drive tray

Drive bay 1

Drive tray handle (in open position)

1. Read “Safety information” on page 123 and “Installation guidelines” on page 39.

2. Remove the filler panel from the appropriate drive bay.

Note: To ensure adequate system cooling, do not operate the server for more

than two minutes without either a hard disk drive or a filler panel installed in each bay.

3. Install the new hard disk drive in the drive bay.

4. Check the hard disk drive status LED and activity LED to verify that the drive is operating correctly.

5. If you have other options to install, install them now. Otherwise, go to “Completing the installation” on page 62.

Installing a non-hot-swap hard disk drive

Before you install a non-hot-swap hard disk drive, review the following information: v See the documentation that comes with the drive for any cabling instructions.

52 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide

v Route the cable before you install the drive. Do not block the airflow from the

fans.

Complete the following steps to install a non-hot-swap hard disk drive:

Drive bay 2

Drive bay 1

1. Read “Safety information” on page 123 and “Installation guidelines” on page 39.

2. Turn off the server and all attached peripheral devices. Disconnect all power cords; then, disconnect all external signal cables from the server.

3. Remove the server cover (see “Removing the cover and bezel” on page 46).

4. Press in on the USB option tray to release it and slide the tray out until it stops; then, press the retention clip at the bottom rear of the tray and remove the tray from the server. Press on the bezel retention tabs and pull the bezel directly away from the server.

Notes:

a. If you have only one non-hot-swap hard disk drive, install it in the right-hand

bay (bay 2) with a jumper installed in the cable-selection-enabled position of the jumper block on the rear of the drive.

b. If you have two drives and you want the server to determine the master

drive and subordinate drive automatically, install jumpers in the cable-selection-enabled position of the jumper block on both drives.

c. If you want to assign master and subordinate drives manually, install a

jumper in the master position for the drive in bay 2 and install a jumper in the subordinate position for the drive in bay 1.

5. Install the hard disk drive in the drive bay: a. Attach the rails to the sides of the drive using 2 screws for each rail. b. Slide the drive into the bay until the rail latches snap into place. c. Connect the signal and power cables to the rear of the drive. Keep the

cables clear of the airflow path of the fan behind the drive bays.

6. If you have other options to install, install them now. Otherwise, go to “Completing the installation” on page 62.

Installing memory modules

This section describes how to install memory modules in the server. Before you install memory modules, review the following information:

v The xSeries 335 Type 8676 and Type 8830 server uses interleaved dual inline

memory modules (DIMMs), which requires that you add, remove, or replace DIMMs in pairs. Each pair must be of the same type, capacity, and speed.

Chapter 4. Customer replaceable units 53

Adding memory to the server is an easy way to improve system performance. The server comes with one pair of DIMMs installed in DIMM slots 1 and 2 on the system board.

v You can increase the amount of memory in the server by replacing them with

higher-capacity DIMMs or installing an additional pair of DIMMs in slots 3 and 4. The server supports 256 MB, 512 MB, and 1 GB DIMMs. See the ServerProven list at http://www.ibm.com/pc/compat/ on the World Wide Web for a list of memory modules supported by the server. The following illustration shows the memory slots on the system board.

DIMM 4 (J37) DIMM 3 (J35) DIMM 2 (J34) DIMM 1 (J32)

Complete the following steps to install DIMMs:

1. Read “Safety information” on page 123 and “Installation guidelines” on page 39.

2. Turn off the server and all attached peripheral devices. Disconnect all power cords; then, disconnect all external signal cables from the server.

3. Remove the server from the rack; then, remove the server cover (see “Removing the cover and bezel” on page 46).

Attention:

v Avoid touching the components and gold-edge connectors on the DIMMs.

Ensure that the DIMMs are completely and correctly seated in the slots. Incomplete insertion might cause damage to the system board or to the DIMMs.

v When you handle static-sensitive devices, take precautions to avoid damage

from static electricity. For information about handling these devices, see “Handling electrostatic discharge-sensitive devices” on page 126.

v To avoid breaking the retaining clips or damaging the DIMM slots, handle the

clips gently. Do not force the DIMM into the slot.

4. Touch the static-protective package containing the DIMM to any unpainted metal surface on the server. Then, remove the DIMM from the package.

54 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide

5. Install the DIMM in the slot:

6. Open the retention latches and insert the DIMM straight into the slot, pressing down on both corners of the DIMM at the same time. The side of the DIMM with the gold-edge connectors has an index slot, offset from the center of the DIMM. Align the index slot with the slot on the system board. Ensure that no gap exists between the DIMM and the retaining clips. If a gap does exist, remove the DIMM; then, reinsert it correctly.

If you replaced a failed DIMM, start the Configuration/Setup Utility program, select Advanced Setup, select Memory Settings, highlight the connector or bank of connectors that you want to enable, and then select Enable.

With some memory configurations, the 3-3-3 beep code might sound during POST, followed by a blank display screen. If this occurs and the Boot Fail Count feature in the Start Options of the Configuration/Setup Utility program is enabled (its default setting), restart the server three times to force the BIOS to reset the memory connector or bank of connectors.

7. If you have other options to install, install them now. Otherwise, go to “Completing the installation” on page 62.

Installing a microprocessor

This section describes how to install a microprocessor in the server. Before you install a microprocessor, review the following information:

v Thoroughly review the documentation that comes with the microprocessor to

determine any required BIOS update (see “Recovering the BIOS code” on page 29).

v The server comes with one microprocessor installed. The following illustration

shows the microprocessor sockets and the pluggable microprocessor 2 voltage regulator module (VRM) slot on the system board. (The VRM for microprocessor

Chapter 4. Customer replaceable units 55

1 is integrated on the system board.)

Microprocessor 2 VRM slot (J42)

Microprocessor 2 LED (CR27)

Microprocessor 2 socket (U121)

Microprocessor 1 LED (CR28)

Microprocessor 1 socket (U82)

v If one microprocessor is installed:

– The microprocessor is installed in microprocessor socket 1 (U82). – The microprocessor supports both the startup and application processes.

v If you install a second microprocessor in the server:

– The server operates as a symmetric multiprocessing (SMP) server. With an

SMP, operating system application programs can distribute the processing load between the microprocessors. This enhances performance for database and point-of-sale applications, integrated manufacturing solutions, and other applications.

– Microprocessor 1 is installed in microprocessor socket 1 (U82);

microprocessor 2 is installed in socket 2 (U121).

Notes:

1. Read the documentation that comes with the microprocessor to determine if you need to update the basic input/output system (BIOS) code. The most current level of BIOS code for the server is available through the World Wide Web at http://www.ibm.com/pc/support/.

2. To use SMP, obtain an SMP-capable operating system (optional). For a list of supported operating systems, go to http://www.ibm.com/pc/us/compat/ on the World Wide Web.

56 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide

Attention: To avoid damage and to ensure proper server operation, review the following information before you install a microprocessor:

v Ensure that the microprocessors are the same type, have the same cache size,

and have the same clock speed.

v Ensure that the microprocessor internal and external clock frequencies are

identical.

v See the ServerProven list at http://www.ibm.com/pc/compat/ for a list of

microprocessors supported by the server.

A new microprocessor comes in a kit with a VRM and a heat sink.

Complete the following steps to install a microprocessor:

1. Read “Safety information” on page 123 and “Installation guidelines” on page 39.

2. Turn off the server and all attached peripheral devices. Disconnect all power cords; then, disconnect all external signal cables from the server.

3. Remove the server cover (see “Removing the cover and bezel” on page 46); then, determine the socket where the microprocessor is to be installed.

Attention:

v Avoid touching the components and gold-edge connectors on the

microprocessor. Ensure that the microprocessor is completely and correctly seated in the socket. Incomplete insertion might cause damage to the system board or to the microprocessor.

v When you handle static-sensitive devices, take precautions to avoid damage

from static electricity. For information about handling these devices, see “Handling electrostatic discharge-sensitive devices” on page 126.

Note: A new microprocessor comes in a kit with a VRM and a heat sink.

4. If you are installing a microprocessor in the microprocessor 2 socket, first install a VRM in the microprocessor 2 VRM slot (J42) and remove the protective cover from the microprocessor 2 socket.

5. Rotate the locking lever on the microprocessor socket from its closed and locked position until it stops or clicks in the fully open position (approximately 135° angle), as shown. Then, see the documentation provided with the microprocessor option for complete installation instructions.

Attention: You must ensure that the locking lever on the microprocessor socket is in the fully open position before you insert the microprocessor in the socket. Failure to do so might result in permanent damage to the microprocessor, microprocessor socket, and system board.

Lever open

Lever closed

Chapter 4. Customer replaceable units 57

Lever closed

Note: The microprocessor-release lever is on the side of the socket that faces

the rear of the server.

Microprocessorrelease lever

Microprocessor connector

6. Install the microprocessor: a. Touch the static-protective package containing the new microprocessor to

any unpainted metal surface on the server; then, remove the microprocessor from the package.

b. Position the microprocessor over the microprocessor socket as shown in the

following illustration. Carefully press the microprocessor into the socket.

Lever open

Attention: To avoid bending the pins on the microprocessor, do not use excessive force when pressing it into the socket.

Microprocessor

Microprocessor connector

Microprocessorrelease lever

Microprocessor orientation indicator

58 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide

Note: The microprocessor-release lever is on the side of the socket that faces

the rear of the server.

7. Close the microprocessor release lever to secure the microprocessor.

Attention:

v Do not disturb or contaminate the thermal material on the bottom of the new

heat sink. Doing so damages its heat-conducting capability and exposes the new microprocessor to overheating.

v If you need to remove the heat sink after installing it, note that the thermal

material may have formed a strong bond between the heat sink and the microprocessor. Do not force the heat sink and microprocessor apart; doing so can damage the microprocessor pins. Loosening one captive screw fully before loosening the other captive screw helps break the bond between the components without damaging them.

8. Remove the heat sink from its package and remove the cover from the bottom of the heat sink. Ensure that the thermal material is still on the bottom of the heat sink and position the heat sink on top of the microprocessor. Press firmly on the captive screws and tighten them, alternating between screws until they are tight. Do not overtighten the screws by using excessive force.

Heat sink

Microprocessor 2

Heat sink retaining module

Microprocessor 2 VRM

9. If you have other options to install, install them now. Otherwise, continue with “Completing the installation” on page 62.

Replacing a fan assembly

The server comes with five replaceable fans.

Attention: If a fan fails, replace it within 48 hours to help ensure adequate cooling.

Chapter 4. Customer replaceable units 59

Complete the following steps to replace the fan assembly. Use this procedure to replace any fan in the server.

Note:

1. Read “Safety information” on page 123 and “Installation guidelines” on page 39.

2. Turn off the server and all attached peripheral devices. Disconnect all power cords; then, disconnect all external signal cables from the server.

3. Remove the server from the rack; then, remove the server cover (see “Removing the cover and bezel” on page 46).

Attention: When you handle static-sensitive devices, take precautions to avoid damage from static electricity. For information about handling these devices, see “Handling electrostatic discharge-sensitive devices” on page 126.

4. Determine which fan to replace by checking the LED at each fan; a lit LED indicates the fan to replace.

Note: The fan LEDs are lit by the Light Path Diagnostics circuitry. For more

information about the LEDs and Light Path Diagnostics, see “Light Path Diagnostics” on page 28 and “Light Path Diagnostic panel system error LED” on page 86.

5. Remove the fan from the server: a. Disconnect the fan cable from the system board, noting how the cable is

routed.

b. Lift the fan out of the server.

Airflow

6. Position the replacement fan so that the airflow arrow on the side of the fan is facing or pointing toward the rear of the server.

Note: Correct airflow is from the front to the rear of the server.

7. Position the replacement fan in the location from which you removed the failed fan.

8. Connect the replacement fan cable to the system board, making sure that the cable is routed the same way as in step 5a.

9. Continue with “Completing the installation” on page 62.

60 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide

Replacing the battery

When replacing the battery you must replace it with a lithium battery of the same type, from the same manufacturer. To avoid possible danger read and follow the safety statement below.

To order replacement batteries, call 1-800-772-2227 within the United States, and 1-800-465-7999 or 1-800-465-6666 within Canada. Outside the U.S. and Canada, call your IBM reseller or IBM marketing representative.

Note: After you replace the battery, you must reconfigure your server and reset the

system date and time.

Statement 2:

CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of.

Do not:

v Throw or immerse into water v Heat to more than 100°C (212°F) v Repair or disassemble

Dispose of the battery as required by local ordinances or regulations.

Complete the following steps to replace the battery:

1. Review “Safety information” on page 123 and follow any special handling and installation instructions supplied with the replacement battery.

2. Turn off the server and all attached peripheral devices. Disconnect all power cords; then, disconnect all external signal cables from the server. Remove the server cover.

3. Remove the battery: a. Use one finger to lift the battery clip over the battery. b. Use one finger to slightly slide the battery out from its socket. The spring

mechanism will push the battery out toward you as you slide it from the socket.

c. Use your thumb and index finger to pull the battery from under the battery

clip.

d. Ensure that the battery clip is touching the base of the battery socket by

pressing gently on the clip.

Chapter 4. Customer replaceable units 61

4. Insert the new battery: a. Tilt the battery so that you can insert it into the socket, under the battery

clip.

b. As you slide it under the battery clip, press the battery down into the socket.

5. Reinstall the server cover, and connect the cables.

6. Turn on the server.

7. Start the Configuration/Setup Utility program and set configuration parameters.

v Set the system date and time. v Set the power-on password. v Reconfigure the server.

See the section about using the Configuration/Setup Utility program in the User’s Guide for details.

Completing the installation

This section describes how to complete the installation.

Installing the cover and bezel

Complete the following steps to install the server cover and bezel:

1. Position the internal cables so they do not interfere with the cover installation. Attention: Before sliding the cover forward, make sure that all the tabs on

both the front and rear of the cover engage the chassis correctly. If all the tabs do not engage the chassis correctly, it will be very difficult to remove the cover later.

2. Position the cover on top of the server and slide it forward. Press down on the cover latch. The cover slides forward into position. Ensure that the cover

62 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide

engages the tabs at the front and rear of the server.

3. If you removed the bezel, position the bezel directly in front of the server and press it into place so that the retention tabs snap into the holes on the top, right side, and bottom of the server.

4. If you removed the USB option tray, insert it fully into the slot below hard disk drive bay 1.

5. Install the server in the rack. See the Rack Installation Instructions that come with the server for details.

Notes:

a. Depending on the options that you installed, after cabling the server you

might need to run the Configuration/Setup Utility program to update the server configuration. See “Starting the Configuration/Setup Utility program”

on page 10.

b. If you installed a SCSI drive, check the LEDs to verify proper operation.

6. To attach peripheral devices, connect the server to other servers, and connect the power cord, continue with “Cabling the server”.

Cabling the server

To share one monitor, keyboard, and pointing device (such as a mouse) among multiple servers, connect the servers using Cable Chain Technology (C2T). In addition, you can create an Advanced System Management (ASM) interconnect network of connected servers by installing one or more Remote Supervisor Adapters.

The following sections describe how to cable a C2T chain and an ASM interconnect network.

Cabling a C2T chain

Use C2T interconnect cables to connect the servers into a chain. The following illustration shows a C2T interconnect cable.

Chapter 4. Customer replaceable units 63

Use a C2T breakout cable (available in the C2T cable option kit) to connect the first server in the chain to the monitor, keyboard, and pointing device. The following illustration shows a C2T breakout cable.

Before cabling the C2T chain, review the following information:

v You can connect a maximum of 42 servers in a C2T chain. v When connecting servers that are more than 3 U apart or on different racks, you

must use a 2-m (6.5-ft) C2T interconnect cable, which comes in the C2T cable option kit. You can use only one 2-m (6.5-ft) cable in a chain.

v C2T interconnect cables are hot-swappable.

64 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide

v Servers are numbered by their positions in the chain (1 through n). If one server

is removed from the chain, the remaining servers are renumbered. For example, if the 12th server is removed from a chain of 15 servers, servers 13 through 15 are renumbered to 12 through 14.

v C2T numbering is independent of other server references. For example,

changing the position of a server in the C2T chain does not affect its IP address.

v C2T chaining supports a maximum video mode of 1024 x 768.

Complete the following steps to cable a C2T chain:

1. Turn off the servers.

2. Obtain a sufficient number of C2T interconnect cables. The server comes with one C2T interconnect cable that can span approximately 3 U. A 2-m (6.5-ft) C2T interconnect cable and a C2T breakout cable come in the C2T cable option kit.

The following illustration shows a C2T chain of four servers.

Video

OUT

Mouse

Keyboard

Attention: Do not allow the pins of the C2T cable connectors to touch the server chassis.

3. Connect a C2T interconnect cable from the C2T (In) connector on the first server in the chain (server 1 in the illustration, typically the bottom server in the rack) to the C2T (Out) connector on the second server in the chain (server 2 in the illustration). The connectors on the ends of the cable are different and have different colors (black for Out and white for In) to prevent you from connecting them to the wrong connectors on the servers. Repeat this step until all the servers in the chain are connected. You can connect up to 42 servers in this manner.

4. Connect a C2T breakout cable to the C2T (Out) connector on the first server in the chain (server 1 in the illustration).

5. Connect the monitor, keyboard, and pointing device to the connectors on the C2T breakout cable. The keyboard and pointing-device connectors on the cable have icons to help you identify them.

6. Turn on the servers and test the chain, using the procedure in the following section.

Chapter 4. Customer replaceable units 65

When you add, remove, or replace servers or change cables in the chain, it is possible for the select LED on more than one server to be lit. Press the select button on any server in the chain to turn off the select LEDs on all but the selected server.

If you are using a flat-panel monitor, you might need to adjust the image lock on the monitor. Press the select button on one of the middle servers in the chain; then, adjust the image lock on the monitor. For more information about adjusting the image lock, see the documentation that comes with your monitor.

Testing the C2T chain

After cabling the C2T chain, test the monitor, keyboard, and pointing device to ensure that they work with each server in the chain. Complete the following steps to test the chain:

1. With the servers and the monitor turned on, press the select button on server 1 in the chain.

2. Verify that the monitor is working properly.

3. Use the pointing device (mouse) to start an application.

4. Test the keyboard by typing a few words within an application.

5. Repeat steps 1 through 4 for each server in the chain.

If any of the devices do not work with any of the servers, verify that all the cables are correctly and fully connected; then, test the chain again. If the problem remains, turn off all the servers and disconnect all the C2T interconnect cables; leave the C2T breakout cable connected. Turn on server 1 and retry the devices. If the devices work, one of the C2T interconnect cables is probably defective. Connect server 2 to the chain and test the devices again. Continue adding servers to the chain and testing them, one at a time, until you identify the defective cable.

Using the C2T chain

To select the server for which you want the monitor, keyboard, and pointing device to work, press the select button on the server, or you can select the server by using the keyboard:

1. Press Num Lock on the keyboard twice. The monitor screen goes blank.

2. Type the number of the server in the chain and press Enter. The monitor now displays the image for the selected server, and the select LED on the selected server is lit.

After you have used the keyboard to specify a server number, you can use the same method (pressing Num Lock twice, then pressing + or -) to select other servers in sequence.

Note: You cannot use the + and - keys to select a server if you made the previous

selection by pressing the select button on the selected server; you must have made the previous selection through the keyboard.

If you turn off the selected server, the monitor screen goes blank, and you must select another server. No more than two adjacent servers in the chain can be disconnected from their power source for the chain to work properly.

Cabling an ASM interconnect network

An Advanced System Management (ASM) bus is integrated into the C2T interconnect cables, so by adding one or more Remote Supervisor Adapters to a C2T chain of servers, you can create an Advanced System Management (ASM)

66 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide

interconnect network. For information about using a Remote Supervisor Adapter for remote server management, see the documentation that comes with the adapter.

Before cabling the ASM interconnect network, review the following information:

v The cables in an ASM interconnect network are hot-swappable. v Make sure that the firmware for the Remote Supervisor Adapter, ASM processor,

and integrated system management processor (ISMP) are at the latest level.

v The servers in an ASM interconnect network are referred to by their assigned

addresses, not by their positions in the rack.

An ASM interconnect network can have up to 24 RS-485 connections, depending on the configuration. The connections can include Remote Supervisor Adapters, ASM processors, ASM PCI adapters, and ISMPs. Use the following information to determine the number of servers and connections that you can have on your ASM interconnect network:

v Each Remote Supervisor Adapter, ASM processor, ASM PCI adapter, and ISMP

in a server that is connected to the network uses one connection. For example, if a server that is connected to the network has a Remote Supervisor Adapter and an integrated ASM processor, the server uses two connections on the network.

v The network must include at least one server with a Remote Supervisor Adapter

(either installed as an option or preinstalled in the server).

You can connect up to 23 xSeries 335 servers into an ASM interconnect network using one Remote Supervisor Adapter. However, if you use both xSeries 335 and xSeries 330 servers in the network, the xSeries 330 servers must be the lowest-numbered servers in the chain. The following illustration shows an ASM interconnect network with three servers.

ISM

OUT

Keyboard

ISM

ASM link cable

Mouse

RS-485 on Remote Supervisor Adapter

ASM interconnect module

Video

You can add up to 23 more servers to the network by installing a Remote Supervisor adapter in the 24th server, creating a second ASM bus. The following

Chapter 4. Customer replaceable units 67

illustration shows an ASM interconnect network with 46 servers.

OUT

ISM

Second ASM bus

ISM

First ASM bus

ISM

Complete the following steps to cable an ASM interconnect network:

1. Follow the instructions for cabling a C2T chain.

2. Connect an ASM interconnect module (which comes with the Remote Supervisor Adapter) to the RS-485 connector on the Remote Supervisor Adapter in the first server. If the network contains more than 23 servers, do the same on the 24th server.

3. Connect an ASM link cable (which comes with the Remote Supervisor Adapter) from the ASM interconnect module to the ISM connector in the first computer. Insert a terminator into the second connector on the ASM interconnect module. If the network contains more than 23 servers, do the same on the 24th server.

Updating the server configuration

When you start the server for the first time after you add or remove an internal option or an external SCSI device, you might see a message telling you that the configuration has changed. The Configuration/Setup Utility program automatically starts so that you can save the new configuration information. See “Using the Configuration/Setup Utility program” on page 10 for more information.

OUT

ISM

68 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide

Some options have device drivers that you need to install. See the documentation that comes with the option for information about installing any required device drivers.

The server comes with at least one microprocessor installed on the system board. If you have installed an additional microprocessor, the server can now operate as an SMP server. Therefore, you might need to upgrade the operating system to support SMP. See the section about using the ServerGuide CD in the User’s Guide and the operating-system documentation for additional information.

If the server has a RAID adapter installed and you have just installed or removed a hard disk drive, see the documentation that comes with the RAID adapter for information about reconfiguring the disk arrays.

If you have just installed a Remote Supervisor Adapter to manage the server from a remote location, see the section about setting up the adapter in the Remote Supervisor Adapter User’s Guide for information about setting up and configuring the adapter and using the adapter to manage the server remotely. The Remote Supervisor Adapter User’s Guide comes with the adapter.

To configure the integrated Gigabit Ethernet controllers, see “Configuring the Gigabit Ethernet controller” on page 19.

Installing the server in a rack

Detailed cabling instructions for a typical rack server configuration are provided on the IBM xSeries Documentation CD that come with your server. These instructions also come with the Tower-to-Rack Conversion Kit.

Input/output connectors

Connect optional external devices to the connectors on the front and rear of the server.

Your server has the following input/output (I/O) connectors:

v Serial (1, rear) v Universal Serial Bus (USB) (2 front, 1 rear) v ISM (1, rear) v Cable Chaining Technology (C2T) (2, rear) v Ethernet (2, rear) v Keyboard (1, on C2T breakout cable) v Auxiliary-device (pointing-device) (1, on C2T breakout cable) v Video (1, on C2T breakout cable)

The following illustration shows the locations of the connectors on the front panel.

USB 1 connecter USB 2 connecter

Chapter 4. Customer replaceable units 69

C2T connectors

The following illustration shows the locations of the connectors on the rear panel.

Power connector

USB 3 connector

Ethernet 2 connector

Ethernet 1 connector

C2T IN connector

Serial connector

C2T OUT connector

ISM connector

The following sections describe these connectors.

If you have an optional Remote Supervisor Adapter (system-management adapter) installed in PCI-X slot 1, the adapter has an Ethernet connector, a serial connector, and an Advanced System Management (ASM) Interconnect connector. See the documentation that comes with the Remote Supervisor Adapter for more information about the ASM Interconnect network.

Use the C2T (IN) and C2T (OUT) connectors to connect the server to other servers in an ASM interconnect network or C2T chain. See “Cabling the server” on page 63 for information about ASM interconnect networks and C2T chaining.

C2T breakout cable connectors

These connectors are on the C2T breakout cable, which you use to connect a monitor, keyboard, and pointing device to a server in a C2T chain. See “Cabling the server” on page 63 for information about C2T chaining.

Auxiliary-device (pointing-device) connector: Use this connector to connect a mouse or other pointing device. This connector has a mouse icon to help you identify it. The following illustration shows an auxiliary-device connector.

6 4

Keyboard connector: Use this connector to connect a PS/2 (non-USB) keyboard to the server. The connector has a keyboard icon to help you identify it. The following illustration shows a keyboard connector.

6 4

5 3

If you attach a keyboard to this connector, USB ports and devices are disabled during POST.

Video connector: Use this connector to connect a monitor to the server. The connector is dark blue to help you identify it. The following illustration shows a video

70 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide

connector.

Ethernet connector

The following illustration shows the dual Ethernet connector.

Ethernet 1 port activity LED

1115

Ethernet 2 port activity LED

Connect a Category 3, 4, or 5 unshielded twisted-pair cable to this connector. The 100BASE-TX and 1000BASE-T Fast Ethernet standards require Category 5 or higher cabling.

For more information about the Ethernet controller, see “Configuring the Gigabit Ethernet controller” on page 19.

Integrated system management connector

Use this connector to connect an optional Remote Supervisor Adapter. See “Cabling the server” on page 63 for information about using a Remote Supervisor Adapter to manage servers on an ASM interconnect network. The following illustration shows an integrated system management connector.

Serial connector

Use a serial connector to connect a serial device. The following illustration shows a serial connector.

Chapter 4. Customer replaceable units 71

Universal Serial Bus connectors

Use a Universal Serial Bus (USB) connector to connect a USB device. USB technology transfers data at up to 12 Mb per second (Mbps) with a maximum of 127 devices and a maximum signal distance of 5 meters (16 ft) per segment. Using Plug and Play technology, USB devices are configured automatically. The following illustration shows a USB connector.

4321

Use a 4-pin cable to connect a device to a USB connector. If you need to connect more USB devices than the server has USB connectors for, use a USB hub to connect additional devices.

If you connect a PS/2 (non-USB) keyboard to the keyboard connector, USB ports and devices are disabled during POST.

If you connect a USB keyboard that has a mouse port, the keyboard emulates a mouse, and you cannot disable the mouse settings in the Configuration/Setup Utility program.

72 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide

Chapter 5. Service replaceable units

This chapter describes the removal of server components.

Important: The field replaceable unit (FRU) procedures are intended for trained

servicers who are familiar with IBM xSeries products. See the parts listing in “System” on page 116 to determine if the component being replaced is a customer replaceable unit (CRU) or a FRU.

Thermal grease

This section contains information about removing and replacing the thermal grease between the heat sink and the microprocessor. The thermal grease must be replaced anytime the heat sink has been removed from the top of the microprocessor and is going to be reused, or when debris is found in the grease.

Note:

v Read “Installation guidelines” on page 39. v Read the safety notices at “Safety information” on page 123. v Read “Handling electrostatic discharge-sensitive devices” on page 126.

Complete the following steps to replace damaged or contaminated thermal grease on the microprocessor and heat sink:

1. Place the heat sink on a clean work surface.

2. Remove the cleaning pad from its package and unfold it completely.

3. Use the cleaning pad to wipe the thermal grease from the bottom of the heat sink.

Note: Be sure that all of the thermal grease is removed.

4. Use a clean area of the cleaning pad to wipe the thermal grease from the microprocessor; then, dispose of the cleaning pad after all of the thermal grease is removed.

Microprocessor

5. Use the thermal grease syringe to place 16 uniformly spaced dots of 0.01 mL each on the top of the microprocessor.

0.01 mL of thermal grease

Power supply

Note: 0.01 mL is one tick mark on the syringe. If the grease is properly applied,

approximately half of the grease will remain in the syringe.

6. Install the heat sink onto the microprocessor as described in “Installing a microprocessor” on page 55.

Complete the following steps to remove the non-hot-swap power supply.

Note:

v Read “Installation guidelines” on page 39. v Read the safety notices at “Safety information” on page 123. v Read “Handling electrostatic discharge-sensitive devices” on page 126.

Statement 5:

CAUTION:

The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source.

2 1

1. Turn off the server and all attached peripheral devices.

2. Disconnect all power cords and external cables from the back of the server.

3. Remove the server from the rack; then, remove the server cover (see “Removing the cover and bezel” on page 46) and take out the air baffle.

4. Remove the power-cord module.

74 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide

Note: The illustrations in this publication might differ slightly from your

hardware.

Power-cord module

Power-cord module release

a. Press down on the retention clip at the front of the power-cord module and

slide the module toward the front of the server until the alignment tab is free of the slot on the side of the server.

b. Lift the power-cord module out of the server as far as the power supply

cable permits and set it aside.

5. Remove the DASD fan duct assembly located near the power supply (see illustration at “Replacing a fan assembly” on page 59).

Attention: Prior to removing the power supply, ensure that the round USB cable and the flat ribbon cable are out of the way so as to avoid damage.

6. Remove the power supply: a. Disconnect the cables on the power supply. b. Remove the screw holding the power supply to the chassis and slide the

power supply toward the front of the server until it disengages from the tabs on the floor of the chassis.

To install the new power supply, reverse this procedure, making sure that all cables are routed correctly and do not block the air flow from the fan.

Chapter 5. Service replaceable units 75

Operator information card

Complete the following steps to remove the operator information card.

Note:

v Read “Installation guidelines” on page 39. v Read the safety notices at “Safety information” on page 123. v Read “Handling electrostatic discharge-sensitive devices” on page 126.

1. Turn off the server.

2. Disconnect all power cords and external cables from the back of the server; then, remove the server from the rack.

3. Remove the server cover and bezel (see “Removing the cover and bezel” on page 46).

4. Remove the hard disk drive residing in the right-hand bay, if any (see “Hard disk drives” on page 51).

5. Disconnect the operator information card cables from the system board.

Note: The illustrations in this publication might differ slightly from your

hardware.

Tabs

Operator

information card

6. Gently pull the operator information card forward until it disengages from the two tabs on the chassis, making sure that any cables that are pulled slide smoothly.

7. Disconnect the cables from the rear of the operator information card.

To replace the operator information card, connect the two cables to the rear of the card and slide it under the tabs on the chassis until it is firmly anchored.

76 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide

Diskette drive

Complete the following steps to remove the diskette drive.

Note:

v Read “Installation guidelines” on page 39. v Read the safety notices at “Safety information” on page 123. v Read “Handling electrostatic discharge-sensitive devices” on page 126.

1. Turn off the server and all attached devices.

2. Disconnect all power cords and external cables from the back of the server.

3. Remove the server from the rack.

4. Remove the server cover (see “Removing the cover and bezel” on page 46); then, take out the air baffle.

5. Remove the four microprocessor fans, making note of their orientation for later replacement.

6. Disconnect the diskette drive signal and CD-ROM drive power cables from the system board.

7. Disconnect the IDE cable from the CD-ROM drive.

8. Press the release cam until the media tray protrudes slightly from the front of the server.

Note: The illustrations in this publication might differ slightly from your

hardware.

Release cam

Interposer card

CD-ROM disk drive

Media tray

Diskette drive

9. Carefully pull the drive assembly out of the chassis.

10. Remove the retaining wires on the drive assembly.

11. To remove the CD-ROM drive from the media tray, pull gently on the drive and slide it out of the tray.

12. To remove the diskette drive from the media tray, pull gently on the drive and

slide it out of the tray.

13. To remove the interposer card, remove the screw that secures it to the media

tray and pull the card away from the media tray.

To replace the diskette drive, reverse the previous steps.

Chapter 5. Service replaceable units 77

SCSI backplane

Complete the following steps to remove the SCSI backplane.

Note:

v Read “Installation guidelines” on page 39. v Read the safety notices at “Safety information” on page 123. v Read “Handling electrostatic discharge-sensitive devices” on page 126.

1. Turn off the server.

2. Disconnect all power cords and external cables from the back of the server.

3. Remove the server from the rack.

4. Pull out the hard drives.

5. Remove the server cover (see “Removing the cover and bezel” on page 46).

6. Disconnect th cables from the SCSI backplane.

Note: The illustrations in this publication might differ slightly from your

hardware.

Retention tabs

Retention notches

7. Gently pull up on the backplane until it is released from the server at the notches; then, pull the backplane out of the server.

To replace the SCSI backplane, reverse the previous steps, making sure to align the tabs and notches.

78 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide

Riser card

Complete the following steps to remove the riser card.

Note:

v Read “Installation guidelines” on page 39. v Read the safety notices at “Safety information” on page 123. v Read “Handling electrostatic discharge-sensitive devices” on page 126.

1. Turn off the server and any attached devices.

2. Disconnect power cords and external cables from the back of the server.

3. Remove the server from the rack.

4. Remove the cover (see “Removing the cover and bezel” on page 46).

5. Remove adapters (see “Working with adapters” on page 47).

Riser card

System board

6. Pull up gently on the riser card until it detaches from the server.

To replace the riser card, reverse the preceding steps.

Chapter 5. Service replaceable units 79

System board

Complete the following steps to remove the system board.

Note:

v Read “Installation guidelines” on page 39. v Read the safety notices at “Safety information” on page 123. v Read “Handling electrostatic discharge-sensitive devices” on page 126.

1. Turn off the server and any attached devices.

Note: When replacing the system board, you must either update the system

with the latest firmware or restore the pre-existing firmware that the customer provides on a diskette or CD image.

2. Disconnect power cords and external cables from the back of the server.

3. Remove the server from the rack.

4. Remove the cover (see “Removing the cover and bezel” on page 46).

5. Remove the air baffle.

6. Remove all adapters (see “Working with adapters” on page 47).

7. Remove all fans (see “Replacing a fan assembly” on page 59).

8. Remove the riser card (see “Riser card” on page 79).

9. Remove the SCSI backplane (see “SCSI backplane” on page 78).

10. Disconnect all cables from the system board.

11. Remove all microprocessors and removable VRMs and set them aside on a

static-protected surface for reinstallation (see “Installing a microprocessor” on page 55).

12. Remove the memory modules and set them aside on a static-protected surface

for reinstallation (see “Installing memory modules” on page 53).

80 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide

Note: The illustrations in this publication might differ slightly from your

hardware.

I/O port screws (6 places)

System board screws (7 places)

Heat-sink retainer bracket screws (8 places)

Locator hole

Locator pin

13. Remove the six I/O port screws at the rear of the server.

14. Remove the eight screws securing the two heat sink retention modules to the system board. These eight screws also secure the system board to the chassis.

15. Remove the seven screws on the system board that secure the system board to the chassis.

16. Pull the board carefully out of the server, taking special care not to disturb any surrounding components.

17. To reinstall the board, place it carefully into position and ensure the locator pin engages the locator hole in the system board.

18. Reverse steps 5 on page 80 through 12 on page 80 to replace the components that were removed.

Note: When reassembling the components in the server, be sure to route all

cables carefully so that they are not exposed to undue pressure.

Chapter 5. Service replaceable units 81

82 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide

Chapter 6. Symptom-to-FRU index

This index supports xSeries 335 servers.

Notes:

1. Check the configuration before you replace a FRU. Configuration problems can

cause false errors and symptoms.

2. For IBM devices not supported by this index, refer to the manual for that device.

3. Always start with “General checkout” on page 21.

The symptom-to-FRU index lists symptoms, errors, and the possible causes. The most likely cause is listed first. Use this symptom-to-FRU index to help you decide which FRUs to have available when servicing the computer.

The left-hand column of the tables in this index lists error codes or messages, and the right-hand column lists one or more suggested actions or FRUs to replace.

Note: Some tables have more than two columns; in those instances, more than

one column on the left is required to describe the error symptom. Take the action (or replace the FRU) suggested first in the list of the right-hand column, then try the server again to see if the problem has been corrected before taking further action.

Note: Always try reseating a suspected component or reconnecting a cable before

replacing the component.

The POST BIOS code displays POST error codes and messages on the screen.

Beep symptoms

Beep symptoms are short tones or a series of short tones separated by pauses (intervals without sound). See the examples in the following table.

Beeps Description 1-2-3

4 Four continuous beeps

One beep after successfully completing POST indicates the system is functioning properly.

Note: See “System” on page 116 to determine which components should be replaced by a field service technician. Beep/symptom FRU/action 1-1-2 (Microprocessor register test

failed)

v One beep v A pause (or break) v Two beeps v A pause (or break) v Three beeps

1. Optional microprocessor (if installed)

2. Microprocessor

3. System board

Note: See “System” on page 116 to determine which components should be replaced by a field service technician. Beep/symptom FRU/action 1-1-3 (CMOS write/read test failed)

1-1-4 (BIOS EEPROM checksum

failed)

1-2-1 (Programmable Interval Timer failed)

1-2-2 (DMA initialization failed)

1-2-3 (DMA page register write/read

failed) 1-2-4 (RAM refresh verification

failed)

1-3-1 (first 64K RAM test failed)

1-3-2 (first 64K RAM parity test

failed)

2-1-1 (Secondary DMA register failed)

2-1-2 (Primary DMA register failed)

2-1-3 (Primary interrupt mask

2-2-1 (Interrupt vector loading failed)

2-2-2 (Keyboard controller failed)

2-2-3 (CMOS power failure and

checksum checks failed)

2-2-4 (CMOS configuration information validation failed)

2-3-1 (Screen initialization failed)

2-3-2 (Screen memory failed)

2-3-3 (Screen retrace failed)

2-3-4 (Search for video ROM failed)

2-4-1 (Video failed; screen believed

operable)

3-1-1 (Timer tick interrupt failed)

3-1-2 (Interval timer channel 2 failed)

3-1-3 (RAM test failed above

address OFFFFH))

1. Battery

2. System board

1. DIMM

2. System board

v System board

1. DIMM

2. System board

1. DIMM

2. System board

1. DIMM

2. System board

v System board

1. Keyboard

2. System board

1. Battery

2. System board

1. Battery

2. System board

v System board

1. DIMM

2. System board

84 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide

Note: See “System” on page 116 to determine which components should be replaced by a field service technician. Beep/symptom FRU/action 3-1-4 (Time-Of-Day clock failed)

1. Battery

2. System board

3-2-1 (Serial port failed)

3-2-2 (Parallel port failed)

3-2-3 (Math coprocessor test failed)

v System board

1. Microprocessor

2. System board

3-2-4 (Failure comparing CMOS memory size against actual)

1. DIMM

2. System board

3. Battery

3-3-1 (Memory size mismatch occurred.)

1. DIMM

2. System board

3. Battery

3-3-2 (Critical SMBUS error occurred)

1. Disconnect the server power cord from outlet, wait 30 seconds and

retry.

2. System board.

3. DIMMs.

4. DASD backplane.

5. DASD power cable.

3-3-3 (No operational memory in system) Note: In some memory configurations, the 3-3-3 beep code might sound during POST followed by a blank display screen. If this

1. Install or reseat the memory modules, and then do a 3 boot reset.

(For more information on a 3 boot reset, see “Using the Configuration/Setup Utility program” on page 10.)

2. DIMMs.

3. System board.

occurs and the Boot Fail Count feature in the Start Options of the Configuration/Setup Utility is set to Enabled (its default setting), you must restart the server three times to force the system BIOS code to reset the memory connector or bank of connectors from Disabled to

Enabled. 4-4-4 (Optional system management

adapter not installed in slot 1 or not functioning correctly)

1. Verify that the adapter is installed in slot 1.

2. Adapter.

3. System board.

Two short beeps (Information only, the configuration has changed)

Three short beeps

1. Run Diagnostics.

2. Run the Configuration/Setup Utility program.

1. DIMM

2. System board

One continuous beep

1. Microprocessor

2. Optional microprocessor (if installed)

3. System board

Chapter 6. Symptom-to-FRU index 85

Note: See “System” on page 116 to determine which components should be replaced by a field service technician. Beep/symptom FRU/action Repeating short beeps

1. Keyboard

2. System board

No-beep symptoms

Note: See “System” on page 116 to determine which components should be replaced by a field service technician. No-beep symptom FRU/action No beep and the system

operates correctly. No beep and no video (System

error LED is OFF) No beep and no video (System

Attention LED is ON)

1. System board

v See “Undetermined problems” on page 112.

v See “Light Path Diagnostic panel system error LED”.

Light Path Diagnostic panel system error LED

The system-error LED is lit when an error is detected. If the system-error LED is lit, remove the cover and check the diagnostic panel LEDs. The following table is a complete list of diagnostics panel LEDs followed by the FRU or action for correcting the problem. The information in the table is valid only when the system-error LED is lit.

Notes:

1. If a diagnostics panel LED is lit and the information LED panel system-error LED is off, there is probably an LED problem. Run LED diagnostics.

2. To locate the LEDs on the system board, see “System-board LEDs” on page 44.

3. Check the System Error Log for additional information before replacing a FRU.

4. The DIMM error LEDs, microprocessor error LEDs, and VRM error LEDs turn off when the system is turned off.

Note: See “System” on page 116 to determine which components should be replaced by a field service technician. Diagnostics panel LED FRU/action All LEDs off (Check System Error

Log for error condition, then clear System Error Log when the problem is found.)

CPU (Microprocessor failure. The LED next to the failing CPU is on.)

CNFG (The microprocessor or microprocessor VRM configuration is incorrect.)

1. System Error Log is 75% full; clear the log.

2. PFA alert; check log for failure; clear PFA alert; remove ac power for at least 20 seconds, reconnect, then turn on the system.

3. Run Light Path Diagnostics.

1. Failing microprocessor

2. System board

1. Verify that microprocessors are compatible (see “Installing a

microprocessor” on page 55).

2. If only one microprocessor is installed, make sure it is located in socket U82.

3. Verify that VRM is present if two microprocessors are installed.

4. Microprocessor.

5. VRM.

86 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide

Note: See “System” on page 116 to determine which components should be replaced by a field service technician. Diagnostics panel LED FRU/action VRM LED on (A voltage regulator

module (VRM) failed. The LED next to the failing VRM is on.)

MEM (System memory failed. The LED next to the failing DIMM is on.)

SP (Integrated system management processor (ISMP) failed.)

1. Failing VRM

2. System board

1. Failing DIMM

2. System board

1. Unplug the server for 30 seconds, and then retry.

2. Reflash or update firmware for ISMP, BIOS.

3. System board.

PS (Power supply failed.)

1. Verify that fan near power supply has clear air flow, rerouting cables if

necessary.

2. Power supply.

3. System board.

TEMP (Temperature exceeded a threshold level.)

1. Ambient temperature must be within normal operating specifications.

See “Features and specifications” on page 2.

2. Ensure fans are operating correctly.

3. Examine System Error Log. a. System over recommended temperature b. Power switch assembly c. DASD over recommended temperature (DASD LED also on)

1) Overheating hard disk drive

2) DASD backplane

3) System board

d. System over recommended temperature for microprocessor x (where x

is 1 or 2) (CPU LED is also on)

1) Microprocessor x

2) System board

e. System board over recommended temperature

v System board

FAN (A fan failed or is operating slowly.)

1. Check individual fan LEDs.

2. Replace respective fan.

3. System board.

DASD (The LED located next to the drive bay that the failing drive is installed in is lit. Check the amber

1. Be sure the fans are operating correctly and the airflow is good.

2. SCSI backplane.

drive LED for the failing hard drive.) PCI A (PCI/PCI-X slot 2 failed or

the integrated SCSI adapter failed.)

PCI B (An integrated Ethernet controller or PCI/PCI-X slot 1 failed.)

PCI C (PCI/PCI-X slot 1 or the integrated video adapter failed.)

NMI (Nonmaskable interrupt occurred.)

1. Adapter

2. System board

1. Adapter

2. System board

1. Adapter

2. System board

1. Restart the server.

2. Check the System Error Log.

Chapter 6. Symptom-to-FRU index 87

Note: See “System” on page 116 to determine which components should be replaced by a field service technician. Diagnostics panel LED FRU/action NON OPT (A PCI bus is not

operating at maximum efficiency.)

v Switch adapters, if possible. If adapters cannot be switched, they will

continue to operate at lowered efficiency and light will remain lit.

Diagnostic error codes

Note: In the following error codes, if XXX is 000, 195,or197, do not replace a

FRU. The description for these error codes are:

000 The test passed. 195 The Esc key was pressed to stop the test. 197 Warning; a hardware failure might not have occurred.

For all error codes, replace the FRU or take the action indicated.

Note: See “System” on page 116 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 001-XXX-000 (Failed core tests)

001-XXX-001 (Failed core tests)

001-250-000 (Failed system board ECC)

001-250-001 (Failed processor board ECC)

005-XXX-000 (Failed video test)

011-XXX-000 (Failed COM1 serial port test)

011-XXX-001 (Failed COM2 serial port test)

014-XXX-000 (Failed parallel port test)

015-XXX-001 (USB interface not found,

board damaged) 015-XXX-015 (Failed USB external

loopback test)

015-XXX-198 (USB device connected during USB test)

020-XXX-000 (Failed PCI interface test)

020-XXX-001 (Failed hot-swap slot 1 PCI

latch test)

020-XXX-002 (Failed Hot-swap slot 2 PCI latch test)

v System board

1. Video adapter (if installed)

2. System board

v Check loopback plug connected to externalized serial port. v Check cable from externalized port to system board.

v System board

1. System board

1. Make sure the parallel port is not disabled.

2. Run the USB external loopback test again.

3. System board.

1. Remove USB devices from USB1 and USB2.

2. Run the USB external loopback test again.

3. System board.

v System board

1. PCI hot-swap latch assembly

2. System board

1. PCI hot-swap latch assembly

2. System board

88 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide

Note: See “System” on page 116 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 020-XXX-003 (Failed hot-swap slot 3 PCI

latch test)

020-XXX-004 (Failed hot-swap slot 4 PCI latch test)

030-XXX-000 (Failed internal SCSI interface test)

035-XXX-099

1. PCI hot-swap latch assembly

2. System board

1. PCI hot-swap latch assembly

2. System board

v System board

1. No adapters were found.

2. If adapter is installed re-check connection.

035-XXX-s99 (Failed RAID test on PCI slot s. s = number of failing PCI slot. Check System Error Log before replacing a FRU.)

1. RAID adapter

2. SCSI backplane

3. Cable

035-XXX-snn (Check System Error Log before replacing a FRU. s = number of

v Hard disk drive with SCSI ID nn on RAID adapter in PCI slot s.

failing PCI slot, nn = SCSI ID of failing fixed disk.)

035-253-s99 (RAID adapter initialization failure)

1. ServeRAID adapter in slot s is not configured properly. Obtain

the basic and extended configuration status and see the ServeRAID Hardware Maintenance Manual for more information.

2. Cable.

3. SCSI backplane.

4. Adapter.

075-XXX-000 (Failed power supply test)

089-XXX-001 (Failed microprocessor test)

v Power supply

1. Microprocessor 1

2. System board

089-XXX-002 (Failed optional microprocessor test)

165-060-000 (Service Processor: ASM may be busy)

1. Optional microprocessor 2

2. System board

1. Rerun the diagnostic test.

2. Fix other error conditions that may be keeping ASM busy. Refer to the error log and diagnostic panel.

3. Disconnect all server and option power cords from server, wait 30 seconds, reconnect, and retry.

4. System board.

165-198-000 (Service Processor: Aborted)

1. Rerun the diagnostic test

2. Fix other error conditions that may be keeping ASM busy. Refer to the error log and diagnostic panel.

3. Disconnect all server and option power cords from server, wait 30 seconds, reconnect, and retry.

4. System board.

165-201-000 (Service Processor: Failed)

1. Disconnect all server and option power cords from server, wait 30 seconds, reconnect, and retry.

2. System board. Before replacing the system board, ensure that system board jumper J38 is not installed (the default) when the error occurs.

165-330-000 (Service Processor: Failed)

1. Update to the latest ROM diagnostic level and retry.

Chapter 6. Symptom-to-FRU index 89

Note: See “System” on page 116 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 165-342-000 (Service Processor: Failed)

166-198-000 System Management: Aborted (Unable to communicate with

ASM. It may be busy. Run the test again.)

166-201-001 System Management: Failed

(I2C bus error(s) See SERVPROC and DIAGS entries in event log.)

166-201-002 System Management: Failed

(I2C bus error(s) See SERVPROC and DIAGS entries in event log.)

166-201-003 System Management: Failed

(I2C bus error(s) See SERVPROC and DIAGS entries in event log.)

166-201-004 System Management: Failed

(I2C bus error(s) See SERVPROC and DIAGS entries in event log.)

166-201-005 System Management: Failed

(I2C bus error(s) See SERVPROC and DIAGS entries in event log.)

166-250-000 System Management: Failed

(I2C cable is disconnected. Reconnect I2C cable between Remote Supervisor Adapter and system board.)

166-260-000 System Management: Failed

(Restart ASM Error. After restarting, ASM communication was lost. Unplug and cold boot to reset ASM.)

166-342-000 System Management: Failed

(ASM adapter BIST indicate failed tests.)

1. Ensure latest firmware levels for ASM and BIOS are installed.

2. Disconnect all server and option power cords from server, wait 30 seconds, reconnect, and retry.

3. System board.

1. Run the diagnostic test again.

2. Correct other error conditions and retry. These include other failed system management tests and items logged in the System Error Log of the optional Remote Supervisor Adapter.

3. Disconnect all server and option power cords from the server, wait 30 seconds, reconnect, and retry.

4. Remote Supervisor Adapter, if installed.

5. System board.

1. If installed, reseat the I2C cable between the Remote

Supervisor Adapter (in PCI slot 1/J1) and the system board (J2).

2. DIMMs.

3. System board.

1. Reseat I2C cable between the operator information card and

the system board (J10).

2. Operator information card.

3. System board.

1. Reseat cables between the system board and the power

supply.

2. Power supply.

3. System board.

1. SCSI backplane

2. System board

1. DIMMs

2. Microprocessors

3. System board

1. Reseat I2C cable between the Advanced System Management

Adapter (in PCI slot 1/J1) and the system board (J2).

2. I2C cables.

3. Advanced System Management adapter.

4. System board.

1. Disconnect all server and option power cords from the server,

wait 30 seconds, reconnect, and retry.

2. Reseat the Remote Supervisor Adapter (in PCI slots 1/J1).

3. Remote Supervisor Adapter.

1. Ensure the latest firmware levels for Remote Supervisor

Adapter and BIOS are installed.

2. Disconnect all server and option power cords from server, wait 30 seconds, reconnect, and retry.

3. Remote Supervisor Adapter.

90 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide

IBM Eserver xSeries 335 Type 8676, Eserver xSeries 335 Type 8830 Hardware Maintenance Manual And Troubleshooting Manual

Specifications and Main Features

Frequently Asked Questions

User Manual