IBM Eserver xSeries 335 Type 8676, Eserver xSeries 335 Type 8830 Hardware Maintenance Manual And Troubleshooting Manual
ERserver
xSeries 335 Type 8676, Type 8830
Hardware Maintenance Manual and Troubleshooting
Guide
ER s e r v e r
xSeries 335 Type 8676, Type 8830
Hardware Maintenance Manual and Troubleshooting
Guide
Note
Before using this information and the product it supports, read Appendix C, “Notices”, on page 161.
Fourth Edition (January 2003)
© Copyright International Business Machines Corporation 2002. All rights reserved.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.
About this manual
This manual contains diagnostic information, a Symptom-to-FRU index, service
information, error codes, error messages, and configuration information for the IBM
Eserver xSeries™335.
Important: The field replaceable unit (FRU) procedures are intended for trained
servicers who are familiar with IBM xSeries products. See the parts
listing in “System” on page 116 to determine if the component being
replaced is a customer replaceable unit (CRU) or a FRU.
Important safety information
Be sure to read all caution and danger statements in this book before performing
any of the instructions. See “Safety information” on page 123.
Leia todas as instruções de cuidado e perigo antes de executar qualquer operação.
Prenez connaissance de toutes les consignes de type Attention et Danger avant de
procéder aux opérations décrites par les instructions.
Lesen Sie alle Sicherheitshinweise, bevor Sie eine Anweisung ausführen.
®
Online support
Accertarsi di leggere tutti gli avvisi di attenzione e di pericolo prima di effettuare
qualsiasi operazione.
Lea atentamente todas las declaraciones de precaución y peligro ante de llevar a
cabo cualquier operación.
You can download the most current diagnostic, BIOS flash, and device driver files
from http://www.ibm.com/pc/support on the World Wide Web.
© Copyright IBM Corp. 2002 iii
iv xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
Contents
About this manual .......................iii
Important safety information ....................iii
Online support .........................iii
Chapter 1. General information...................1
Related publications .......................1
Notices and statements used in this book ...............2
Features and specifications .....................2
Server controls, LEDs and power ..................4
Front view ..........................4
Rear view ..........................5
Server power features......................7
Chapter 2. Configuration .....................9
Using the Configuration/Setup Utility program .............10
Starting the Configuration/Setup Utility program ............10
Configuration/Setup Utility menu choices ..............10
Using the ServerGuide Setup and Installation CD ............14
ServerGuide features .....................15
Setup and configuration overview .................15
System Partition .......................16
Typical operating-system installation ................16
Setting up or updating multiple servers ...............17
Installing your operating system without ServerGuide ..........17
Using the LSI Logic Configuration Utility program ............18
Starting the LSI Logic Configuration Utility program ..........18
Formatting a SCSI hard disk drive .................18
Using the ServeRAID configuration programs..............19
Configuring the Gigabit Ethernet controller ...............19
Updating the integrated system management firmware ..........20
Chapter 3. Diagnostics .....................21
General checkout ........................21
Checkout procedure ......................22
Diagnostic tools overview .....................23
POST error logs ........................23
Viewing error logs from the Configuration/Setup Utility program ......24
Viewing error logs from the diagnostic programs ...........24
Diagnostic programs and error messages ...............24
Starting the diagnostic programs .................24
Diagnostic error message tables .................26
Error code format .......................26
Text message format......................26
ServerGuide error symptoms ....................27
Small computer system interface messages ..............27
Light Path Diagnostics ......................28
Level 2 diagnostic panel LEDs ..................28
Recovering the BIOS code ....................29
Power checkout ........................31
Troubleshooting the Ethernet controller ................31
Ethernet plug wrap test .....................31
Network connection problems ..................31
Ethernet controller troubleshooting chart ..............32
© Copyright IBM Corp. 2002 v
Ethernet controller messages ..................33
Chapter 4. Customer replaceable units ...............39
Installation guidelines ......................39
System reliability considerations .................39
Major components of the xSeries 335 Type 8676 and Type 8830 server ....40
System-board component locations .................41
System-board internal connectors .................41
System-board switches and jumpers ................42
System-board external connectors .................43
System-board LEDs ......................44
System-board option connectors .................45
Removing the cover and bezel ...................46
Working with adapters ......................47
Adapter considerations .....................47
Installing an adapter ......................50
Hard disk drives ........................51
Installing a hot-swap hard disk drive ................52
Installing a non-hot-swap hard disk drive ..............52
Installing memory modules ....................53
Installing a microprocessor ....................55
Replacing a fan assembly .....................59
Replacing the battery ......................61
Completing the installation.....................62
Installing the cover and bezel ..................62
Cabling the server........................63
Cabling a C2T chain ......................63
Cabling an ASM interconnect network ...............66
Updating the server configuration ..................68
Installing the server in a rack....................69
Input/output connectors ......................69
C2T connectors .......................70
C2T breakout cable connectors ..................70
Ethernet connector ......................71
Integrated system management connector ..............71
Serial connector .......................71
Universal Serial Bus connectors .................72
Chapter 5. Service replaceable units ................73
Thermal grease.........................73
Power supply .........................74
Operator information card .....................76
Diskette drive .........................77
SCSI backplane ........................78
Riser card...........................79
System board .........................80
Chapter 6. Symptom-to-FRU index .................83
Beep symptoms ........................83
No-beep symptoms .......................86
Light Path Diagnostic panel system error LED .............86
Diagnostic error codes ......................88
Error symptoms ........................92
POST error codes ........................99
Service processor error codes ...................104
ServeRAID error codes .....................105
vi xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
POST (ISPR) error procedures ..................106
SCSI error codes .......................108
Temperature error messages ...................108
Fan error messages ......................109
Power error messages .....................109
System shutdown .......................110
Voltage related system shutdown .................110
Temperature related system shutdown ...............111
DASD checkout ........................111
Host built-in self test (BIST) ....................111
Bus fault messages .......................112
Undetermined problems .....................112
Problem determination tips ....................113
Chapter 7. Parts listing for the xSeries 335 .............115
System ...........................116
Keyboard CRUs ........................117
Power cord CRUs .......................118
Appendix A. Getting help and technical assistance ..........121
Before you call ........................121
Using the documentation .....................121
Getting help and information from the World Wide Web .........121
Software service and support ...................122
Hardware service and support ...................122
Appendix B. Related service information ..............123
Safety information .......................123
General safety .......................123
Electrical safety .......................124
Safety inspection guide ....................125
Handling electrostatic discharge-sensitive devices ..........126
Grounding requirements ....................127
Notice for customers in the State of California ............127
Safety notices (multilingual translations) ..............127
Appendix C. Notices ......................161
Edition notice .........................161
Trademarks..........................162
Important notes ........................162
Product recycling and disposal ..................163
Electronic emission notices ....................163
Federal Communications Commission (FCC) statement ........163
Industry Canada Class A emission compliance statement ........164
Australia and New Zealand Class A statement ............164
United Kingdom telecommunications safety requirement ........164
European Union EMC Directive conformance statement ........164
Taiwanese Class A warning statement ...............165
Chinese Class A warning statement ................165
Japanese Voluntary Control Council for Interference (VCCI) statement 165
Contents vii
viii xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
Chapter 1. General information
The IBM Eserver xSeries 335 server, Type 8676 and Type 8830, is a 1-U-high
rack model server for high-volume network transaction processing. This
high-performance, symmetric multiprocessing (SMP) server is ideally suited for
networking environments that require superior microprocessor performance,
input/output (I/O) flexibility, and high manageability.
Performance, ease of use, reliability, and expansion capabilities were key
considerations in the design of your server. These design features make it possible
for you to customize the system hardware to meet your needs today and provide
flexible expansion capabilities for the future.
If you have access to the Internet, you can obtain up-to-date information about your
server and other IBM server products at http://www.ibm.com/eserver/xseries/ on the
World Wide Web.
The latest version of this publication is available from the IBM Web site. Go to
http://www.ibm.com/ and click Support & downloads.IntheTechnical support
keyword search field, type 8676 (or 8830) and click Go. A list of publications for
your server is displayed.
Note: The illustrations in this document might differ slightly from the hardware.
Related publications
1
This Hardware Maintenance Manual and Troubleshooting Guide is provided in
Portable Document Format (PDF) on the IBM xSeries Documentation CD. It
contains information to help you solve the problem yourself or to provide helpful
information to a service technician.
In addition to this Hardware Maintenance Manual and Troubleshooting Guide, the
following xSeries 335 Type 8676 and Type 8830 documentation is provided with
your server:
v User’s Guide
The User’s Guide contains general information about the server.
v Installation Guide
This printed publication contains instructions for setting up your server and basic
instructions for installing some options.
v Option Installation Guide
This publication is in PDF on the IBM xSeries Documentation CD. It contains
detailed instructions for installing, removing, and connecting optional devices that
your server supports.
v Safety Book
This multilingual publication is provided in PDF on the IBM xSeries
Documentation CD. It contains translated versions of the caution and danger
statements that appear in the documentation for your server. Each caution and
danger statement has an assigned number, which you can use to locate the
corresponding statement in your native language.
1. Racks are marked in vertical increments of 1.75 inches each. Each increment is referred to as a unit, or a ″U″. A 1-U-high device
is 1.75 inches tall.
© Copyright IBM Corp. 2002
1
v Rack Installation Instructions
This printed publication contains the instructions to install the server in a rack.
Depending on your server model, additional publications might be included on the
IBM xSeries Documentation CD.
Notices and statements used in this book
The caution and danger statements used in this book also appear in the multilingual
Safety Book provided on the IBM xSeries Documentation CD. Each caution and
danger statement is numbered for easy reference to the corresponding statements
in the safety book.
The following types of notices and statements are used in this book:
v Note: These notices provide important tips, guidance, or advice.
v Important: These notices provide information or advice that might help you avoid
inconvenient or problem situations.
v Attention: These notices indicate possible damage to programs, devices, or
data. An attention notice is placed just before the instruction or situation in which
damage could occur.
v Caution: These statements indicate situations that can be potentially hazardous
to you. A caution statement is placed just before the description of a potentially
hazardous procedure step or situation.
v Danger: These statements indicate situations that can be potentially lethal or
extremely hazardous to you. A danger statement is placed just before the
description of a potentially lethal or extremely hazardous procedure step or
situation.
Features and specifications
Table 1 on page 3 provides a summary of the features and specifications for your
server.
Note: You can use the Configuration/Setup Utility program in your server to
determine the specific type of microprocessor on your system board.
2 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
Table 1. Features and specifications
Microprocessor:
®
v Intel
Pentium®4 microprocessor
– Minimum: One
– Maximum: Two
v 512 KB Level-2 cache
v 400 MHz front-side bus (FSB)
Memory:
v Type: error correcting code
(ECC), double-data rate (DDR)
SDRAM, registered DIMMs
– Minimum: 512 MB
– Maximum: 4 GB (enabled for 8
GB)
v Four slots, interleaved
Drives standard:
v Diskette: 1.44 MB
v CD-ROM: IDE
Hard disk drives:
v Slim-high drives, hot-swap SCSI
or non-hot-swap IDE (drive
capacity and speed vary with
model)
v Maximum: Two
Expansion slots:
v One full-length adapter slot
supports up to 100 MHz/64-bit
PCI-X adapters (bus A)
v One half-length adapter slot
supports up to 100 MHz/64-bit
PCI-X adapters (bus B) or 33
MHz 32-bit PCI adapters (bus C)
v Supports 3.3 V or universal
adapters only
Power supply:
One 331 watt (115-230 V ac)
Video:
v ATI RageXL video controller
integrated on system board
v Compatible with SVGA
v 8 MB SDRAM video memory
Size
v Height 43 mm (1.69 in.)
v Depth: 660 mm (25.98 in.)
v Width: 440 mm (17.32 in.)
v Weight: approximately 12.7 kg (28
lb) when fully configured
Integrated functions:
v Integrated system management
processor (ISMP) with one ISM
(RS-485) connector
v One SCSI controller with RAID1
capability
v Two Broadcom 10/100/1000
Ethernet controllers with Wake on
®
support and Alert Standard
LAN
Format (ASF)
v Three Universal Serial Bus (USB)
ports
v One serial port
v Two Cable Chaining Technology
(C2T) ports (one In, one Out)
Acoustical noise emissions:
v Declared sound power, idling: 6.5
bels
v Declared sound power, operating:
6.5 bels
Environment:
v Air temperature:
°
– Server on: 10
to 35°C (50.0° to
95.0°F). Altitude: 0 to 914 m
(2998.7 ft)
– Server on: 10° to 32°C (50.0° to
89.6°F). Altitude: 914 m (2998.7 ft)
to 2133 m (6998.0 ft.)
– Server off: 10° to 43°C (50.0° to
109.4°F). Maximum altitude: 2133
m (6998.0 ft)
v Humidity:
– Server on: 8% to 80%
– Server off: 8% to 80%
v Airflow rates:
– Minimum: 31.4 CFM
– Maximum: 39.2 CFM
Heat output:
Approximate heat output in British
thermal units (Btu) per hour:
v Minimum configuration: 375 Btu (110
watts)
v Maximum configuration: 1195 Btu
(350 watts)
Electrical input:
v Sine-wave input (50-60 Hz) required
v Input voltage low range:
– Minimum: 100 V ac
– Maximum: 127 V ac
v Input voltage high range:
– Minimum: 200 V ac
– Maximum: 240 V ac
v Input kilovolt-amperes (kVA),
approximately:
– Minimum: 0.110 kVA
– Maximum: 0.350 kVA
Chapter 1. General information 3
Server controls, LEDs and power
This section describes the controls and light-emitting diodes (LEDs) and how to turn
the server on and off.
Front view
The following illustration shows the controls, LEDs, and connectors on the front of
the server.
CD-eject button
CD-ROM drive
activity LED
Diskette drive
activity LED
Hard disk drive
status LEDs
USB 1 connector
USB 2 connector
CD-ROM drive activity LED: When this LED is lit, it indicates that the CD-ROM
drive is in use.
Diskette-eject
button
Hard disk drive
activity LEDs
Operator
information
panel
Power LED
Power control
button
Reset button
CD-eject button: Press this button to release a CD from the CD-ROM drive.
Diskette-eject button: Press this button to release a diskette from the diskette
drive.
Hard disk drive activity LEDs: When either of these LEDs is flashing, it indicates
that the associated hard disk drive is in use.
Power LED: When this LED is lit, it indicates that ac and dc power are present in
the server. When this LED is flashing, it indicates that the server is in Standby
mode. When this LED is off, ac power is not present, or the power supply or the
LED itself has failed. A power LED is also on the rear of the server.
Note: If this LED is off, it does not mean that there is no electrical power in the
server. The LED might be burned out. To remove all electrical power from
the server, you must disconnect the power cord from the electrical outlet.
Power-control button: Press this button to turn the server on and off manually.
Reset button: Press this button to reset the server and run the power-on self-test
(POST). You might have to use a pen or the end of a straightened paper clip to
press the button.
USB connectors: Connect USB devices to these connectors.
Hard disk drive status LEDs: When either of these LEDs is lit, it indicates that the
associated hard disk drive has failed. If an optional RAID adapter is installed in the
server and the LED flashes slowly (one flash per second), the drive is being rebuilt.
If the LED flashes rapidly (three flashes per second), the controller is identifying the
drive.
4 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
Diskette drive activity LED: When this LED is lit, it indicates that the diskette drive
is in use.
Operator information panel
The following illustration shows the controls, LEDs and connectors on the operator
information panel.
Select LED
Select button
HD (hard disk drive)
activity LED
System-error LED
Information LED
LOC (location) LED
System-error LED: When this LED is lit, it indicates that a system error has
occurred. A system-error LED is also on the rear of the server. An LED on the Light
Path Diagnostics panel on the system board is also lit to help isolate the error.
Information LED: When this LED is lit, it indicates that a noncritical event has
occurred and is identified in the error log.
LOC (location) LED: Use this blue LED to visually locate the server if it is in a
location with numerous other servers. You can use IBM Director to light this LED
remotely.
HD (hard disk drive) activity LED: When this LED is lit, it indicates that either of
the hard disk drives is in use.
Select button: Press this button to select this server to use the monitor, keyboard,
and pointing device in a C2T chain.
Select LED: When this LED is lit, it indicates that this server is using the monitor,
keyboard, and pointing device in a C2T chain. If the server is not part of a C2T
chain, this LED remains lit. A select LED is also on the rear of the server.
Rear view
The following illustration shows the connectors and LEDs on the rear of the server.
Chapter 1. General information 5
Power-cord
connector
Select LEDSystem-error LED
Link LEDs
Ethernet 2 connector
C2T IN
connector
IN
Serial connector
C2T OUT
connector
OUT
Power LED
ISM connector
USB 3 connector
Ethernet 1 connector
Power-cord connector: Connect the power cord to this connector.
System-error LED: When this LED is lit, it indicates that a system error has
occurred. An LED on the Light Path Diagnostics panel on the system board is also
lit to help isolate the error. A system-error LED is also on the front of the server.
Select LED: When this LED is lit, it indicates that this server is using the monitor,
keyboard, and pointing device in a C2T chain. If the server is not part of a C2T
chain, this LED remains lit. A select LED is also on the front of the server.
Tx/Rx LEDs: These LEDs are on the dual Ethernet connector. When the up-arrow
or down-arrow LED is lit, it indicates that there is activity between the server and
the network attached through the upper or lower connector.
Ethernet connectors: Use these connectors to connect the server to a network.
USB connector: Connect a USB device to this connector.
ISM connector: Use this connector to connect the server to an optional Remote
Supervisor Adapter.
Power LED: When this LED is lit, it indicates that ac and dc power are present in
the server. When this LED is flashing, it indicates that the server is in Standby
mode. When this LED is off, ac power is not present, or the power supply or the
LED itself has failed. A power LED is also on the front of the server.
Note: If this LED is off, it does not mean that there is no electrical power in the
server. The LED might be burned out. To remove all electrical power from
the server, you must disconnect the power cord from the electrical outlet.
C2T Out connector: Connect a breakout cable to this connector, or use this
connector to connect the server to the C2T In connector of another server in a C2T
chain.
Serial connector: Connect a 9-pin serial device to this connector.
C2T In connector: Use this connector to connect the server to the C2T Out
connector of another server in a C2T chain.
If you have an optional Remote Supervisor Adapter (system-management adapter)
installed in PCI slot 1, your server has additional connectors and LEDs. See the
Option Installation Guide for more information about these connectors and LEDs.
6 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
Server power features
When you connect the server to an ac power source, the server goes into Standby
mode. After approximately 20 seconds, the power-control button becomes active,
and you can turn on the server and start the operating system by pressing the
power-control button. The following section describes other ways in which the
server can be turned on.
A power-control-button shield comes with your server. You can install this
disk-shaped shield to prevent the server from being turned off accidentally.
Turning on the server
After the server is connected to an ac power source, it can be turned on in any of
the following ways:
v You can press the power-control button.
v If a power failure occurs while the server is turned on, the server will restart
automatically when power is restored.
v If your operating system supports the system-management software for an
optional Remote Supervisor Adapter, the system-management software can turn
on the server.
v If your operating system supports the Wake on LAN feature, the Wake on LAN
feature can turn on the server.
Turning off the server
Some operating systems require an orderly shutdown before you turn off the server.
See your operating-system documentation for information about shutting down the
operating system.
Statement 5:
CAUTION:
The power control button on the device and the power switch on the power
supply do not turn off the electrical current supplied to the device. The device
also might have more than one power cord. To remove all electrical current
from the device, ensure that all power cords are disconnected from the power
source.
2
1
The server can be turned off in any of the following ways:
v You can press the power-control button to start an orderly shutdown of the
operating system, if your operating system supports this feature, and turn off the
server.
v If the operating system stops functioning, you can press and hold the
power-control button for more than 4 seconds to turn off the server.
v If the Wake on LAN feature turned on the server, the Wake on LAN feature can
turn off the server.
Chapter 1. General information 7
v You can remove all power from the computer by disconnecting the server from
the ac power source.
Standby mode
When the server is connected to an ac power source but has not been turned on, it
is in Standby mode. When the server is in Standby mode, the operating system is
not running, and all core logic except for the service processor is shut down. The
power-on LED flashes to indicate that the server is in Standby mode. The server
can respond to requests from the service processor, such as a remote request to
turn on the server.
To put the server into Standby mode when the server is turned on, shut down the
operating system (see your operating-system documentation), and press the
power-control button.
The ISMP can also put the server into Standby mode. Additionally, if the server has
an optional Remote Supervisor Adapter installed or is connected to an ASM
interconnect network that contains at least one server with an optional Remote
Supervisor Adapter installed, you can also put the server into Standby mode
remotely through the Remote Supervisor Adapter user interface.
8 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
Chapter 2. Configuration
The following configuration programs and capabilities come with your server:
v Configuration/Setup Utility program
This program is part of the basic input/output system (BIOS) code that comes
with your server. You can use this program to change interrupt request (IRQ)
settings, configure serial port assignments, change the drive startup sequence,
enable USB keyboard and mouse support, resolve configuration conflicts, set the
date and time, and set passwords. For information about using this utility, see
“Using the Configuration/Setup Utility program” on page 10.
v LSI Logic Configuration Utility
With the built-in LSI Logic Configuration Utility program, you can configure the
integrated SCSI controller and the devices that are attached to it. See “Using the
LSI Logic Configuration Utility program” on page 18.
v ServeRAID configuration programs
These programs come with your server. If the server has a ServeRAID
installed, or if you are using the integrated RAID capabilities, you must use the
ServeRAID configuration programs to define and configure the disk-array
subsystem before you install the operating system. For information about using
the ServeRAID configuration programs, see “Using the ServeRAID configuration
programs” on page 19 and also the RAID documentation that comes with the
RAID adapter.
v ServerGuide Setup and Installation CD
The ServerGuide
installation tools that are specifically designed for your IBM server. Use this CD
during the initial installation of your server to configure basic hardware features
and to simplify your operating system installation. See “Using the ServerGuide
Setup and Installation CD” on page 14 for more information.
v Integrated Ethernet controller configuration process
The two integrated Ethernet controllers provide an interface for connecting to
10-Mbps, 100-Mbps, or 1000-Mbps networks. To configure the integrated
Ethernet controllers, see “Configuring the Gigabit Ethernet controller” on page 19.
v Integrated system management firmware update utility program
To update the integrated system management (ISM) firmware, see “Updating the
integrated system management firmware” on page 20. You can get the update
utility program from the IBM Support Web site at http://www.ibm.com/pc/support/
on the World Wide Web.
v IBM Director
IBM Director is a workgroup-hardware-management tool that you can use to
centrally manage xSeries servers; IBM NetVista
computers, and non-IBM Intel-microprocessor-based systems. IBM Director
automates tasks such as inventory-taking, monitoring of environmental sensors
(such as temperature, voltage and fans), alerting, and system-health information.
No further information about IBM Director is provided in this publication. For more
information and instructions about IBM Director, see the IBM Director User’s
Guide on the CD that comes with your server.
™
™
Setup and Installation CD provides software setup tools and
™
, IntelliStation®, and ThinkPad
adapter
®
© Copyright IBM Corp. 2002 9
Using the Configuration/Setup Utility program
Use the Configuration/Setup Utility program to:
v View configuration information
v View and change assignments for devices and I/O ports
v Set the date and time
v Set and change passwords and Remote Control Security settings
v Set the startup characteristics of the server and the order of startup devices
v Set and change settings for advanced hardware features
v View and clear error logs
Starting the Configuration/Setup Utility program
Complete the following steps to start the Configuration/Setup Utility program:
1. Turn on the server.
2. When the prompt Press F1 for Configuration/Setup appears, press F1. If you
have set both a power-on password and an administrator password, you must
type the administrator password to access the full Configuration/Setup Utility
menu. If you do not type the administrator password, a limited
Configuration/Setup Utility menu is available.
3. Select settings to view or change.
Configuration/Setup Utility menu choices
The choices on the Configuration/Setup Utility main menu, listed below, are
described more fully in the User’s Guide on the IBM xSeries Documentation CD.
Depending on the level of BIOS code installed on the server, the choices may differ
slightly from those listed here.
v System Summary
Select this choice to display configuration information.
v System Information
Select this choice to display information, including Product Data, about your
server. It appears only on the full Configuration/Setup Utility main menu.
v Devices and I/O Ports
Select this choice to view or change the assignments for devices and
input/output (I/O) ports. This choice appears only on the full Configuration/Setup
Utility main menu.
Note: The default setting is Enabled for all the controllers you can control from
this menu. If you select Disabled, the system will not configure the
disabled device and the operating system will not detect the device. (This
is equivalent to unplugging the device.)
v Date and Time
Select this choice to set the system date and time. This choice appears only on
the full Configuration/Setup Utility main menu.
v System Security
Select this choice to set passwords or the Remote Control Security settings. This
choice appears only on the full Configuration/Setup Utility main menu. See
“Using passwords” on page 12 and “Remote-control password” on page 14 for
more information about passwords.
Attention: If an administrator password is set and then forgotten, it cannot be
overridden or removed. You must replace the system board.
10 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
v Start Options
Select this choice to view or change the start options. This choice appears only
on the full Configuration/Setup Utility main menu.
Note: If the Boot Fail Count choice is enabled, you can restore the BIOS
system defaults after three consecutive boot failures. If this choice is
disabled, the BIOS system defaults can be loaded only from the
Configuration/Setup Utility main menu.
v Advanced Setup
Select this choice to change values for advanced hardware features, such as
cache control, and PCI configuration. This choice appears only on the full
Configuration/Setup Utility main menu.
– System Partition Visibility
Select this choice to indicate whether the System Partition is visible.
– Memory Settings
Select this choice to manually enable a pair of memory connectors.
Note: If a memory error is detected during POST or memory configuration,
the server will automatically disable the failing pair of memory
connectors and continue operating with reduced memory capacity. If
this occurs, you must manually enable the set of memory connectors
after the problem is corrected.
– CPU Options
Select this choice to set the microprocessor cache mode to disabled,
write-back, or write-through. Selecting write-back mode will provide better
system performance.
– PCI Bus Control
Select this choice to view and set interrupts for PCI devices and to configure
the master latency timer value for the server.
– Integrated System Management Processor Settings
You can view and enable or disable the Reboot on System NMI setting on
this menu.
v Error Logs
Select this choice to view or clear error logs.
– Select POST Error Log to view the three most recent error codes and
messages that the system generated during POST.
– Select System Event/Error Log to view the System Event/Error Log.
v Save Settings
Select this choice to save your customized settings.
v Restore Settings
Select this choice to delete your changes.
v Load Default Settings
Select this choice to cancel your changes.
v Exit Setup
Select this choice to exit from the Configuration/Setup Utility program.
Additional Configuration/Setup Utility menu choices
When you install an IBM Remote Supervisor Adapter in your server, you can view
additional menu choices in the Configuration/Setup Utility program, such as:
v System Card Data
Chapter 2. Configuration 11
Select this choice to display information about your server.
v PCI Slot/Device Information
Select this choice to view the properties of adapters installed in PCI slots.
v Administrator Password
Select this choice to set or change the administrator password.
v Remote Control Security Settings
Select this choice to set a remote-control password. When you set a
remote-control password, you can also set the number of failed attempts to enter
the correct remote-control password, and the duration before another attempt is
allowed.
For a list of supported options for your server, go to
http://www.ibm.com/pc/us/compat/ on the World Wide Web. To order an optional
Remote Supervisor Adapter, contact your IBM marketing representative or
authorized reseller.
Using passwords
The System Security choice appears only on the full Configuration/Setup Utility
menu. After you select this choice, you can implement two levels of password
protection: power-on password and administrator password. The administrator
password is available only if the optional IBM Remote Supervisor Adapter is
installed in your server.
Power-on password: After you set a power-on password, you can enable the
Unattended Start mode. This locks the keyboard and mouse but enables the
operating system to start. The keyboard and mouse remain locked until you type
the correct password.
You can use any combination of up to seven characters (A–Z, a–z, and 0–9) for
your power-on password. Keep a record of your password in a secure place. When
a power-on password is set, POST is not completed until you type the password. If
you forget the power-on password, you can regain access to the server through one
of the following methods:
v If an administrator password is set, type the administrator password at the
power-on prompt. (If necessary, see “Administrator password” on page 13 for
details.) Start the Configuration/Setup Utility program and change the power-on
password.
v Remove the battery and then reinstall the battery (see “Replacing the battery” on
page 61).
12 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
v Change the position of the power-on password override jumper (J28), shown in
the following illustration.
Password override
jumper (J28)
Complete the following steps to change the position of the password-override
jumper:
1. Review “Safety information” on page 123.
2. Turn off the server and peripheral devices and disconnect all power cords and
external cables; then, remove the cover. (See “Removing the cover and bezel”
on page 46).
3. Change the position of the jumper on J28 to bypass the power-on password
check. After you reconnect the cables and turn on the server, you can start the
Configuration/Setup Utility program and change the power-on password.
4. Connect the server to a keyboard, monitor, and mouse; then, connect it to a
power source.
5. Turn on the server. You can now start the Configuration/Setup Utility program
and either delete the old password or set a new power-on password.
Administrator password: Select this choice to set an administrator password.
The administrator password provides access to all choices on the
Configuration/Setup Utility main menu. You can set, change, or delete both the
administrator and power-on passwords and allow a power-on password to be
changed by the user. You can use any combination of up to seven characters (A–Z,
a–z, and 0–9) for your administrator password. Keep a record of your password in a
secure place. The administrator password is available only if an optional IBM
Remote Supervisor Adapter is installed in your server.
Attention: If an administrator password is set and then forgotten, it cannot be
overridden or removed. You must replace the system board.
Chapter 2. Configuration 13
The following table provides a summary of the password features.
Table 2. Power-on and administrator password features
Type of password Features
Power-on password v Type the password to complete the system startup.
v All choices are available on the Configuration/Setup Utility main
menu.
Administrator password v No password is required to complete the system startup.
v Type the password to access the Configuration/Setup Utility
program.
v All choices are available on the Configuration/Setup Utility main
menu.
Administrator and
power-on password
v You can type either password to complete the system startup.
v The administrator password provides access to all choices on
the Configuration/Setup Utility main menu. You can set,
change, or delete both the administrator and power-on
passwords and allow a power-on password to be changed by
the user.
v The power-on password provides access to a limited set of
choices on the Configuration/Setup Utility main menu. This
limited access might include changing or deleting the power-on
password.
Remote-control password: Select this choice to set a remote-control password.
This enables an administrator to manage the server remotely. You can use any
combination of up to seven characters (A–Z, a–z, and 0–9) for your remote-control
password. Keep a record of your password in a secure place. The remote-control
password is available only if an optional IBM Remote Supervisor Adapter is installed
in your server.
Using the ServerGuide Setup and Installation CD
The ServerGuide Setup and Installation CD includes an easy-to-use setup and
installation program that is designed for your IBM server. The ServerGuide program
detects the server model and hardware options that are installed and uses that
information during setup to configure the hardware. The ServerGuide program
simplifies operating-system installations by providing updated device drivers and, in
some cases, installing them automatically.
To purchase the latest ServerGuide Setup and Installation CD, see the
“ServerGuide Updates” flyer that comes with your server library, or go to the
ServerGuide fulfillment Web site at http://www.ibm.com/pc/coupon/.
The ServerGuide program has the following features to make setup easier:
v An easy-to-use interface with online help
v Diskette-free setup, and configuration programs that are based on detected
hardware
v ServeRAID Manager program, which configures your ServeRAID adapter or
integrated SCSI controller with RAID capabilities
v A system BIOS update program, which updates the BIOS code directly from the
CD
v Device drivers that are provided for your server model and detected hardware
v Operating-system partition size and file-system type that are selectable during
setup
14 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
ServerGuide features
Features and functions can vary slightly with different versions of the ServerGuide
program. To learn more about the version that you have, start the ServerGuide
Setup and Installation CD and view the online overview. Not all features are
supported on all server models.
The ServerGuide program requires a supported IBM server with an enabled
startable (bootable) CD-ROM drive. In addition to the ServerGuide Setup and
Installation CD, you must have your operating-system CD to install your operating
system.
The ServerGuide program has the following features:
v Sets system date and time.
v Detects the SCSI RAID adapter, controller, or integrated SCSI controller with
RAID capabilities and runs the SCSI RAID configuration program.
v Updates the licensed internal code (firmware) level without diskettes.
v Checks the system BIOS code and microcode (firmware) levels of supported
options to determine whether a later level is available from the CD. You can
perform updates without using diskettes.
v Creates a System Partition on the default drive. You can run server-specific utility
programs after setup.
v Detects installed hardware options and provides updated device drivers for most
adapters and devices.
v Creates a setup-replication diskette for replicating setup selections for other
servers of the same model.
v Provides diskette-free installation for supported operating systems.
v Provides a replicated installation path for multiple installations of supported
operating systems.
v Includes an online README file with links to tips for your hardware and
operating-system installation.
Setup and configuration overview
When you use the ServerGuide Setup and Installation CD, you do not need setup
diskettes. You can use the CD to configure any supported IBM server model. The
ServerGuide program checks your system BIOS, service processors, and other
system hardware to determine if system updates are available. The setup program
provides a list of tasks that are required to set up your server model. On a server
with a ServeRAID adapter or integrated SCSI controller with RAID capabilities, you
can run the SCSI RAID configuration program to create logical drives.
Note: Features and functions can vary slightly with different versions of the
ServerGuide program.
When you start the ServerGuide Setup and Installation CD, the program performs
the following tasks:
v The ServerGuide program prompts you for your language, country, and keyboard
layout. (This information is stored and later passed to the operating-system
installation program.)
v The ServerGuide program displays choices for running the configuration
programs. For example:
– The Express Configuration method runs the required programs for your
server, based on the hardware that is detected.
– The Custom Configuration method displays all programs that are available for
your server, and you decide which programs to run.
Chapter 2. Configuration 15
– The Replicated Configuration method provides the option of duplicating your
setup selections to other servers that are the same model.
v If you select the Custom Configuration method, the following features are
optional. If you select the Express Configuration method, some or all of these
features are run, depending on the hardware that is detected:
– The Set Date and Time feature is provided so that you do not have to use the
Configuration/Setup Utility program to access these settings.
– The Clear Hard Disks feature is provided so you can delete all partitions on all
hard disk drives.
– The ServerGuide program checks the server BIOS code and microcode
(firmware) levels for supported options and then checks the CD for a newer
level. The CD content might be newer than the BIOS code and firmware level.
The ServerGuide program can perform a flash update of the BIOS code and
supported microcode (firmware) options without using diskettes.
– The SCSI RAID configuration program starts, leading you through the entire
configuration process.
– The ServerGuide program creates a System Partition on the default drive.
v The ServerGuide program displays a confirmation summary, so that you will
know when you have completed all the required tasks. Then, you are ready to
install your operating system.
Notes:
1. Plug and Play adapters are configured automatically. Non-Plug and Play
adapters or non-IBM adapters might require switch settings, additional device
drivers, and installation after the operating system is installed. See the
documentation that comes with the adapter.
2. Diagnostics for your server come in BIOS code or on a separate diagnostics
CD.
System Partition
The ServerGuide program creates a 50 MB System Partition on the default drive.
The System Partition contains server-specific utility programs such as
service-processor disk operating system (DOS) utilities, system diagnostics, flash
BIOS updates, and other programs. Programs in the System Partition vary by
server model, and not all server models run utility programs from the System
Partition. To determine which ones do, start the ServerGuide Setup and Installation
CD and view the online overview.
After setup is complete, you can access programs in the System Partition by
restarting the server and pressing Alt+F1 when the prompt is displayed. The
System Partition menu displays the programs that are available on your server
model.
Typical operating-system installation
You can use the ServerGuide program to shorten your installation time. The
ServerGuide program provides the device drivers that are required for your
hardware and for the operating system that you are installing. This section
describes a typical ServerGuide operating-system installation.
Note: Features and functions can vary slightly with different versions of the
ServerGuide program.
16 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
1. After you have completed the setup process, the operating-system installation
program starts. (You will need your operating-system CD to complete the
installation.)
2. The ServerGuide program stores information about the server model, service
processor, hard disk drive controllers, and network adapters. Then, the program
checks the CD for newer device drivers. This information is stored and then
passed to the operating-system installation program.
3. With some operating-system installations, you can create an operating-system
replication diskette for setting up additional servers. This diskette contains the
Internet protocol (IP) address, server name, and other selections.
4. The ServerGuide program presents operating-system partition options that are
based on your operating-system selection and the installed hard disk drives.
5. If you are installing the operating system from diskettes, the ServerGuide
program lists the diskettes that you must create and the optional device-driver
diskettes (for installed adapters or controllers) that you might want to create.
6. The ServerGuide program prompts you to insert your operating-system CD and
restart the server. At this point, the installation program for the operating system
takes control to complete the installation.
Setting up or updating multiple servers
You can use the ServerGuide program to create diskettes that help you set up or
update multiple servers. You can modify information on the diskettes as you use
them to set up or update other servers.
Note: Availability and function can vary by server model and by the hardware that
is installed.
You can create a setup-replication diskette, which contains your hardware
configuration selections. Use this diskette to replicate selections to other servers
that are of the same model.
You can create an operating-system replication diskette, which contains information
that you need to complete multiple installations. Not all operating systems support
operating-system replication diskettes.
Installing your operating system without ServerGuide
If you have already configured the server hardware and you decide not to use the
ServerGuide program to install your operating system, complete the following steps
to download the latest operating-system installation instructions from the IBM
Support Web page:
1. Go to http://www.ibm.com/pc/support/.
2. Under Browse, click Servers.
3. From the Family drop-down list, select your server model.
4. If operating-system installation instructions are available for your server model,
OS installation is in the list in the upper-left corner of the Web page. Click OS
installation and select the instructions for your operating system.
Chapter 2. Configuration 17
Using the LSI Logic Configuration Utility program
LSI Logic Configuration is a built-in, menu-driven configuration utility program that
you can use to:
v Perform a low-level format of a SCSI hard disk drive
v Set a SCSI device scan order
v Set a SCSI ID for a controller
Notes:
1. The integrated SCSI controller with RAID capabilities in your server supports
only RAID level-1. Installing an optional RAID adapter provides additional RAID
levels. See “Using the ServeRAID configuration programs” on page 19 for
information on configuring your server for RAID operation.
2. If you install a different type of RAID adapter in your server, use the
configuration method supplied with the RAID adapter to view or change SCSI
settings for attached devices.
The following sections provide instructions for starting the LSI Logic Configuration
Utility program and formatting a SCSI hard disk drive.
Starting the LSI Logic Configuration Utility program
Complete the following steps to start the LSI Logic Configuration Utility program:
1. Turn on the server.
2. When the <<< Press <CTRL><C> to start LSI Logic Configuration Utility
>>> prompt appears, press Ctrl+C.
Note: If an administrator password has been set, you are prompted to type the
password to start the LSI Logic Configuration Utility program.
3. Use the arrow keys to select a controller (channel) from the list of adapters;
then, press Enter.
4. Follow the instructions on the resulting screen to change the settings of the
selected items; then, press Enter. The Device Properties and Mirroring
Properties choices produce additional screens of parameters to review or
change.
Formatting a SCSI hard disk drive
Attention: Low-level formatting removes all data from the hard disk drive. If there
is data you want to save, back up the hard disk drive before continuing this
procedure.
You can use the LSI Logic Configuration Utility program to perform a low-level
format on a SCSI hard disk drive. Complete the following steps to format a drive:
1. Select the controller channel for the drive to format from the list of adapters.
2. Select Device Properties from the resulting screen.
3. Use the arrow keys (↑ or ↓) to highlight the drive to format.
4. Use the arrow keys (← or →) or the End key to scroll to the right.
5. Highlight the Format item; then, press Enter to begin the low-level formatting
operation.
18 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
Using the ServeRAID configuration programs
You can use the ServeRAID Manager utility, provided on the IBM ServeRAID
Support CD that is shipped with the server, to:
v Configure a redundant array of independent disks (RAID)
v Restore a SCSI hard disk to factory-default settings, erasing all data
v View your RAID configuration and associated devices
v Monitor operation of your RAID controllers
The ServeRAID Manager program operates in two ways:
v Startable-CD mode
v As an installed software program
See the ServeRAID documentation on the IBM ServeRAID Support CD for
additional information about RAID technology and instructions for using ServeRAID
Manager. The Installation Guide for your server also contains instructions for using
ServeRAID Manager to configure your integrated SCSI controller with RAID
capabilities.
Notes:
1. The integrated SCSI controller with RAID capabilities in your server supports
only RAID level-1.
2. If you install a different type of RAID adapter in your server, use the
configuration method supplied with the RAID adapter to view or change SCSI
settings for attached devices.
Configuring the Gigabit Ethernet controller
Two Ethernet controllers are integrated on the system board. These controllers
provide an interface for connecting to 10-Mbps, 100-Mbps, or 1000-Mbps networks
and provide full-duplex (FDX) capability, which enables simultaneous transmission
and reception of data on the Ethernet local area network (LAN). You do not need to
set any jumpers or configure the controllers for your operating system before you
use the Ethernet controllers. However, you must install a device driver to enable
your operating system to address the Ethernet controllers. The device drivers are
provided on the ServerGuide Setup and Installation CD.
If the Ethernet ports in your server support auto-negotiation, the Ethernet controllers
detect the data-transfer rate on the network (10BASE-T, 100BASE-TX, or
1000BASE-T) and automatically operate at that rate, in full-duplex mode or
half-duplex mode, as appropriate.
For information about configuring your Ethernet controllers, see the Broadcom
NetXtreme Gigabit Ethernet Software CD that comes with your server. For updated
information about configuring your Ethernet controllers, go to the IBM Support Web
site at http://www.ibm.com/pc/support/ and navigate to the area for your server
machine type. From this area, you can download documentation, the most current
device drivers for your server, and software that supports advanced networking
functions. After downloading, run the downloaded program launch.exe.
The Ethernet controllers support optional modes, such as teaming, priority packets,
load balancing, fault tolerance, and virtual LANs, which provide higher performance,
security, and throughput for your server. These modes apply to the integrated
Ethernet controllers and to the controllers on supported Ethernet adapters.
Chapter 2. Configuration 19
Updating the integrated system management firmware
To update the integrated system management firmware for the integrated system
management processor (ISMP), download the Integrated System Management
Firmware Update Utility program for your server from the IBM Support Web site at
http://www.ibm.com/pc/support/. Run the Integrated System Management Firmware
Update Utility to create a diskette to use to update the firmware. The diskette
updates the firmware only and does not affect any device drivers.
Complete the following steps to update the firmware:
1. Turn off the server.
2. Insert the diskette into the diskette drive.
3. Turn on the server. If the server does not start from the diskette, use the
Configuration/Setup Utility program to configure the diskette drive as a startup
device. (See “Using the Configuration/Setup Utility program” on page 10.) Then,
start again at step 1.
4. From the main menu, select Update System Management Firmware and
press Enter.
5. Follow the instructions on the screen to complete the update.
If there is an error in updating the firmware, try the update again.
20 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
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