IBM CISCO R2E2 User Manual

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Tivoli Netcool/Proviso

Document Revision R2E2

Cisco IP Telephony 2.4.0.0 Technology Pack

User Guide

IBM

Note

Before using this information and the product it supports, read the information in Notices on page 95.

© Copyright IBM Corp. 2010

US Government Users Restricted Rights - Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

Contents

Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Chapter 2: Devices and Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Summary of Device Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Categories of Service Reporting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Services and Devices Monitored . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Sources of Collected Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Collecting CDR and CMR Data with Cisco CallManager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Collecting CDR, CMR, and Perfmon Data with Cisco Unified Communications Manager . . . . . 7

Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

SNMP Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Cisco CallManager Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Supported MIBs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Bulk input file formats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Bulk input file name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Bulk input file schema . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Bulk adaptor design files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Chapter 3: Supported Reports and KPIs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Reporter sets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Reporter set tree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Reporter set contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Key performance indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Chapter 4: Configuring the technology pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Before you begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Configure the technology pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Verifying resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

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Contents

Appendix A: UBA parameters (Tivoli Netcool/Proviso v4.4.3 and later). . . . . . . . . . . . . . .63

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 INSTANCES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 INSTANCES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 INSTANCES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 VOIP_CISCO_IPT.CCMINPUT.DELETEONACQUIRE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 VOIP_CISCO_IPT.CCMINPUT.URI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 VOIP_CISCO_IPT.CDRINPUT.DELETEONACQUIRE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 VOIP_CISCO_IPT.CDRINPUT.URI. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 VOIP_CISCO_IPT.DESIGNFILE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 VOIP_CISCO_IPT.DESIGNFILE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 VOIP_CISCO_IPT.INPUT_DIRECTORY. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 VOIP_CISCO_IPT.INPUT_DIRECTORY. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 VOIP_CISCO_IPT.INPUT_FTP_PASSWORD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 VOIP_CISCO_IPT.INPUT_FTP_USERNAME . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 VOIP_CISCO_IPT.INPUT_HOST . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 VOIP_CISCO_IPT.INPUT_HOST . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 VOIP_CISCO_IPT.INPUT_USE_SECURE_FTP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 VOIP_CISCO_IPT.INPUT_USE_SECURE_FTP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 VOIP_CISCO_IPT_PERFMON.DESIGNFILE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 VOIP_CISCO_IPT_PERFMON.INPUT_DIRECTORY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 VOIP_CISCO_IPT_PERFMON.INPUT_FTP_PASSWORD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 VOIP_CISCO_IPT_PERFMON.INPUT_FTP_USERNAME . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 VOIP_CISCO_IPT_PERFMON.INPUT_HOST. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 VOIP_CISCO_IPT_PERFMON.INPUT_USE_SECURE_FTP. . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 VOIP_CISCO_IPT_PERFMON.PERFMON.DELETEONACQUIRE . . . . . . . . . . . . . . . . . . . . . 87 VOIP_CISCO_IPT_PERFMON.PERFMON.URI. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Appendix B: Template file (Tivoli Netcool/Proviso pre-v4.4.3 only) . . . . . . . . . . . . . . . . . . .89

Template file name and location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 Pack-specific UBA parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 Additional information about UBA parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 INSTANCES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 URI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 DB_USERNAME . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Example. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

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IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack

Chapter 1: Introduction

This manual describes the IBM® Tivoli® Netcool®/Proviso® Cisco IP Telephony Technology Pack. Specifically, the manual describes the reports that display information about the devices and technologies that operate in the Cisco IP Telephony environment.

Note: This technology pack supports the Cisco CallManager (CCM) environment and its new implementation, the Cisco Unified Communications Manager (CUCM) environment. Where this guide refers to CCM, the text also applies to CUCM, unless an explicit distinction is made.

Audience

The audiences for this manual are the network administration engineers at IBM customer sites who will install, configure, and use the Cisco IP Telephony Technology Pack as part of their Tivoli Netcool/Proviso installation. IBM Professional Services engineers may also find this manual useful.

To install and use the Cisco IP Telephony Technology Pack, you should have a working knowledge of the following subjects:

Tivoli Netcool/Proviso DataMart

TCP/IP networks

Telecommunications network management

Administration of the operating system

The audiences should also be familiar with the specific technology that the Cisco IP Telephony Technology Pack deals with, in this case Cisco IP Telephony.

Organization

This guide is organized as follows:

Chapter 1, Introduction

Provides a general introduction to the Tivoli Netcool/Proviso product suite.

Chapter 2, Devices and Services

Provides an overview of the device technology supported by the technology pack.

Chapter 3, Supported Reports and KPIs

Provides information about the reporter sets and key performance indicators (KPIs) that the Cisco IP Telephony Technology Pack provides for each device operating in the Cisco IP Telephony environment.

Chapter 4, Configuring the technology pack

Describes how to configure the Cisco IP Telephony Technology Pack.

Appendix A, UBA parameters (Tivoli Netcool/Proviso v4.4.3 and later)

Provides UNIX® reference pages for each of the pack-specific UBA parameters supplied with the XSD file for the Cisco IP Telephony Technology Pack.

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Appendix B, Template file (Tivoli Netcool/Proviso pre-v4.4.3 only)

Explains the edits that must be made to the pack-specific UBA parameters delivered in the pack template file.

The Tivoli Netcool/Proviso product suite

Tivoli Netcool/Proviso is made up of the following components:

Tivoli Netcool/Proviso DataMart is a set of management, configuration and troubleshooting GUIs that the Tivoli Netcool/Proviso system administrator uses to define policies and configuration, as well as to verify and troubleshoot operations.

Tivoli Netcool/Proviso DataLoad provides flexible, distributed data collection and data import of SNMP and non-SNMP data to a centralized database.

Tivoli Netcool/Proviso DataChannel aggregates the data collected through Tivoli Netcool/Proviso DataLoad for use by the Tivoli Netcool/Proviso DataView reporting functions. It also processes on-line calculations and detects real-time threshold violations.

Tivoli Netcool/Proviso DataView is a reliable application server for on-demand, web-based network reports.

Tivoli Netcool/Proviso Technology Packs extend the Tivoli Netcool/Proviso system with service-ready reports for network operations, business development, and customer viewing.

Figure 1 shows the different Tivoli Netcool/Proviso modules.

Figure 1: Tivoli Netcool/Proviso modules

DataLoad

DataChannel

 

DataMart

DataView

collects

 

computes

 

provides data

 

produces and

network data.

aggregations

 

management

manages reports.

 

 

and stores data

 

and applications.

 

 

 

in DataMart.

 

 

 

 

Tivoli Netcool/Proviso documentation

IBM provides the following Tivoli Netcool/Proviso documentation:

Release notes

Configuration recommendations

User guides

References

Technical notes

Online help

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Chapter 2: Devices and Services

This chapter discusses the following topics:

Topic

Page

 

 

Overview

3

 

 

Summary of Device Technology

3

 

 

Sources of Collected Data

5

 

 

Prerequisites

8

 

 

Supported MIBs

9

 

 

Overview

This chapter provides a summary of Cisco IP Telephony device technology that the Cisco IP Telephony Technology Pack is designed to support.

Note: This technology pack supports the Cisco CallManager (CCM) environment and its new implementation, the Cisco Unified Communications Manager (CUCM) environment. Where this guide refers to CCM, the text also applies to CUCM, unless an explicit distinction is made.

Summary of Device Technology

The Tivoli Netcool/Proviso Cisco IP Telephony Technology Pack collects and reports performance metrics in an Architecture for Voice, Video and Integrated Data (AVVID) environment where Cisco CallManager (CCM) IP-PBXs are deployed.

The technology pack manages the IP telephony application by focusing on an end-to-end voice path. It uses advanced data consolidation, with data coming from the end user (the phone extension itself), as well as data coming from network infrastructure devices.

The Cisco IP Telephony Technology Pack operates with the following Cisco versions:

Cisco CallManager version 4

Cisco Unified Communications Manager version 5

Cisco Unified Communications Manager version 6

Cisco Unified Communications Manager version 7

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Chapter 2: Devices and Services

Categories of Service Reporting

The technology pack provides the following categories of service reporting:

Voice Quality Management — Latency, jitter, packet loss, network bandwidth, Class-Based QoS, and element availability.

Call Signaling Management — Call setup and termination metrics, based on data from Call Detail Records (CDRs).

Converged Network Infrastructure Management — Network and system devices in charge of the Service and Voice Data Packets Delivery.

Services and Devices Monitored

The Tivoli Netcool/Proviso Cisco IP Telephony Technology Pack creates automatic, on-demand, historical, and real-time reports showing performance and trend analysis for the following services and devices:

Voice Quality — Jitter, latency, packet drops, mean opinion score, per cluster, per location, per business department, and even for each extension number.

CallManager System & Application — Server availability, performance, CPU load, memory, service availability, disk usage, and registered devices.

PSTN Gateway Devices — Catalyst6500, Cisco AS5x00 series, Cisco 2600 & 3600 series, E1 & T1 Serial Links, DS0 Channel availability and utilization, DSP availability and utilization, capacity planning, bandwidth, errors. Also, total number of calls per gateway, total duration per gateway.

Gatekeeper Devices — Number of successful / unsuccessful requests (routing, location, admission), registered endpoints, errors.

Telephony Usage — Total number of calls, total duration of calls, total number of packets, per location, per business department, per extension number, top10 clusters (or sites, offices, extensions, departments). Number of outbound and inbound calls. Total accumulated hours of traffic per hour, day, week, month.

Call Completion — Percentage of outgoing and incoming successful/unsuccessful calls, what are the main errors (phones, LAN, WAN, PSTN network, congestions, no resource available).

Call Distribution — On-net vs. off-net ratio (number of IP routed calls vs. calls routed toward PSTN), number of internal (private extension to private extension) calls, local calls, long distance calls, international calls. Capability to provide statistics on number of calls to mobile networks (supported in some countries only).

Site to Site Path Analysis — End-to-end measurement between customer offices. Voice quality, call distribution, call completion, IP telephony usage, TopN sites for errors, number of calls, duration and voice quality.

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Chapter 2: Devices and Services

Sources of Collected Data

The Tivoli Netcool/Proviso Cisco IP Telephony Technology Pack uses both SNMP and bulk data collection. The technology pack collects performance data from the following sources:

Source of Collected Data

Collection Type

 

 

 

 

PSTN gateway, media gateway

SNMP

 

 

Gatekeeper

SNMP

 

 

Cisco CallManager Server

SNMP

Each server in the cluster has an SNMP agent

 

 

 

Call Detail Records (CDR)

Bulk

Accounting data

 

 

 

Call Maintenance Records (CMR)

Bulk

Voice quality data

 

 

 

Microsoft® performance counter metrics (Perfmon)

Bulk

 

 

CDR and CMR data is collected in Cisco CallManager (CCM) environments and Cisco Unified Communications Manager (CUCM) environments. The technology pack accesses CDR and CMR data differently in each environment.

The following sections provide an overview of how the technology pack accesses CDR and CMR data in these different environments. A basic understanding of the different access methods will help you when you configure the technology pack.

Note: Perfmon is not supported for Cisco CallManager version 4.x.

Collecting CDR and CMR Data with Cisco CallManager

With Cisco CallManager (CCM), the technology pack collects CDR and CMR data through SQL requests to the CallManager Publisher SQL database.

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Chapter 2: Devices and Services

The following figure illustrates the technology pack’s data collection architecture in a CCM environment:

Port for SQL Access

CallManager Publisher runs on a Microsoft SQL Server 2000 server. To collect SQL data from the CallManager Publisher, an SQL bridge must be set up on the machine where Tivoli Netcool/Proviso DataLoad resides. This bridge is provided as part of the Tivoli Netcool/Proviso Cisco IP Telephony Technology Pack.

The connection between the Data Direct SQL server bridge and the SQL Server 2000 server is made through TCP port number 1433 or 1370, according to the Cisco CallManager Publisher configuration.

Troubleshooting Note for SQL Requests

If you have problems issuing SQL queries to the Cisco CallManager (CCM) Publisher, check the following list:

Ensure that tempdb has been set to an adequate size (at least 100Mb) in order to correctly receive the SQL result set, as recommended in the Cisco CallManager Installation Guide.

Check the log file (proviso.log by default) for any SQL error messages. By default, the log file is in the $DC_HOME/log directory — for example, /opt/datachannel/log.

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Chapter 2: Devices and Services

With pre-4.4.3 Tivoli Netcool/Proviso versions, ensure that the dc.cfg file contains a URI for each CCM Publisher bulk adaptor, and that the URI matches the URI of the associated data source in the odbc.ini file.

Collecting CDR, CMR, and Perfmon Data with Cisco Unified Communications Manager

With Cisco Unified Communications Manager (CUCM), the technology pack collects CDR, CMR, and Perfmon data files in either of the following ways:

Through SOAP requests to the CUCM server and PerfmonPorts API.

Through a schedule for pushing the data files back to the DataChannel server. The schedule is specified by CUCM Web administration configuration settings.

In both cases, the CUCM pushes the data back to the technology pack via FTP.

The technology pack includes a Java™ application called ProvisoCUCM. This application is responsible for sending the SOAP requests to the CUCM, and for producing the CSV files for the UBA from the data files pushed back to the DataChannel server by the CUCM server.

The ProvisoCUCM finds the address of the CUCM server, authentication information, and other configuration details in the file cucm.properties. You install and edit this file when you configure the technology pack, as described in Chapter 4, Configuring the technology pack.

The following figure illustrates the technology pack’s data collection architecture in a CUCM environment:

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Chapter 2: Devices and Services

Prerequisites

This section describes the prerequisites for the Tivoli Netcool/Proviso Cisco IP Telephony Technology Pack.

SNMP Access

The Tivoli Netcool/Proviso Cisco IP Telephony Technology Pack needs read access to SNMP agents of PSTN gateway, gatekeeper, and CallManager Server devices. Customers must provide a valid IP address and community name to access these devices.

UDP Port number 161 needs to be open in the remote firewalls.

CallManager servers, as well as Unity servers and other Cisco media servers running under the Microsoft SQL Server 2000 environment, can be configured with the following standard SNMP Extensions:

HOST-MIB

PERFMON-MIB (optional – perfmon counters)

SQL-MIB (optional – SQL Server and Database metrics)

EXCHANGE-MIB (optional – MS Exchange metrics)

DHCP-MIB (optional – Dhcp server metrics)

HTTP-MIB (optional – Http server metrics)

Cisco CallManager Configuration

To enable CDR and CMR collection from CCM and CUCM environments, some configuration parameters must be set using the CCM System Administrator. Configuration settings must be defined separately on every server in a cluster.

The following configuration service parameters control the generation of CDR records:

cdrEnabled — Determines whether CDR records are generated. Default value: false.

CdrLogCallsWithZeroDurationFlag — Enables logging of CDR records for calls that were never connected, or which lasted less than one second. This parameter must be enabled to allow data to be collected on short connections.

CallDiagnosticsEnabled — Determines whether CMR records are generated. Only IP phones and MGCP gateways support CMR records. Default value: false.

MaxCdrRecords — Controls the maximum number of CDRs on the system. When this limit is exceeded, the oldest CDRs are automatically removed once a day, along with the related CMR records. Default value: 1.5 million records.

The Tivoli Netcool/Proviso Cisco IP Telephony Technology Pack never deletes records. IBM recommends retrieving CDRs every hour or every four hours. This polling interval permits the system administrator to decrease the maximum number of CDRs on the CallManager and to improve performance.

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Chapter 2: Devices and Services

In addition, the following enterprise parameters must be set:

LocalCDRPath — A directory for local CDR files written by Cisco CallManager. If this value is empty or invalid, the CDR files will not be moved.

PrimaryCDRUNCPath — A central collection point for CDR files. If this value is empty or invalid, the CDR files will not be moved. The installation procedure sets this parameter.

CDRFormat — A parameter that determines whether the files are written to the database. The value specifies either FLAT or DB. Default value: DB.

For performance reasons, the Tivoli Netcool/Proviso Cisco IP Telephony Technology Pack collects CDRs using SQL requests, not flat files. Tivoli Netcool/Proviso does not support FLAT for CDR collection.

PrimaryCDRDSN — An optional parameter that references the primary CDR server on which to insert CDRs. The referenced system does not need Cisco CallManager installed, but does need SQL server and a CDR database.

This parameter allows movement of the CDRs off of the Cisco CallManager cluster. If this parameter is missing, CDRs are written locally to the PrimaryCDRUNCPath.

CDRFlatFileInterval — A parameter that determines the amount of time, in minutes, that a CDR file can be written to before Cisco CallManager closes the CDR file and opens a new one.

Supported MIBs

This technology pack uses the following MIB files:

cisco-10-mib

CISCO-CCM-MIB.my

CISCO-CDP-MIB.my

CISCO-DSP-MGMT-MIB.my

CISCO-GATEKEEPER-MIB.my

CISCO-POP-MGMT-MIB.my

MSSQL-MIB.my

rfc1213-MIB-II

rfc1514-HOSTRESOURCES

rfc1907-SNMPv2-MIB

rfc2127-ISDN-MIB

rfc2233-IF-MIB

Bulk input file formats

The Cisco IP Telephony devices gather performance data and other statistics from multiple network elements. This data is referred to collectively as network health metrics. Each Cisco IP Telephony device produces, on an hourly basis, a bulk input file that contains the network health metrics and other information.

The Cisco IP Telephony Technology Pack supports multiple input files, where each input file contains data for one polling period only.

The syntax for these bulk input files is discussed in Bulk input file name on page 10.

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The Cisco IP Telephony Technology Pack provides a file that interprets these bulk input files. See Bulk adaptor design files on page 11 for more information.

Bulk input file name

Cisco IP Telephony devices produce Comma-Separated Values (CSV) files that are named using the following syntax:

DataType_ClusterName_Date_SerialNumber.csv

where:

DataType specifies the type of data collected: cdr, cmr, cdrcmr, or perfmon.

ClusterName specifies the name of the cluster from which the data was collected.

Date specifies the date on which the data was collected. The date format is as follows: yyyyMMddHHmm

where:

yyyy specifies a four-digit integer (for example, 2010) that identifies the year in which the Cisco IP Telephony produced the CSV file.

MM specifies a two-digit integer (for example, 05) that identifies the month in which the Cisco IP Telephony produced the CSV file.

dd specifies a two-digit integer (for example, 15) that identifies the day in which the Cisco IP Telephony produced the CSV file.

HH specifies a two-digit integer (for example, 08) that identifies the metric hour in which the Cisco IP Telephony produced the CSV file.

mm specifies a two-digit integer (for example, 35) that identifies the minutes after the metric hour in which the Cisco IP Telephony produced the CSV file.

SerialNumber specifies the serial number of the file, in case there are multiple files for a single period.

Example: cdrcmr_cluster_01_201005150835_10001.csv

Bulk input file schema

For Cisco CallManager version 4.x, CDR data is stored in a Microsoft SQL Server 2000 database. The Cisco IP Telephony Technology Pack connects directly to the database and uses an SQL query to retrieve the data. Perfmon is not supported for Cisco CallManager version 4.x.

For Cisco Unified Communications Manager versions 5.x and higher, the ProvisoCUCM Java application uses the AXL/SOAP API delivered by the device to collect both CDR and Perfmon data. For CDR, a SOAP query to the CUCM server requests all CDR data for a certain time period. The CUCM server uses FTP to send the data back to a specified host. The data is delivered in two formats, CDR and CMR, which are concatenated to produce a CSV format for the UBA. Perfmon data is delivered in-band as a response to the SOAP request, and is also written into a CSV format for the UBA.

Example CDR CSV file:

1,1,6177065,5362499,1273883641,1,0,760260612,"6076","termine",0,1,4,0,0,57,0,0,0

,0,0,0,0,"0","0",19835742,0,0,0,"6096","6096","",0,0,4,0,0,0,0,0,0,0,0,0,0,"0"," 0",0,1273883673,"6001","593fa05e-bc1d-4dc5-9cca- 6c25184e7e98","","Phones","","",69,"SEP00155832DDD1","",13,0,0,0,0,0,0,"StandAlo

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neCluster",0,"","",0,"",3,0,0,1,"6076",5362499,1273883641,541,2954,487,2849,6,96 ,144,"03d4df7b-78ff-460e-a0bb- 43ccee36cc5f","Phones","StandAloneCluster","SEP00155832DDD5","MLQK=3.2000;MLQKav =3.3000;MLQKmn=1.4000;MLQKmx=3.9000;ICR=0.8200;CCR=0.7600;ICRmx=0.9800;CS=9;SCS= 2;MLQKvr=;z="

1,1,8590499,10263919,1273883642,1,0,760260611,"6058","termine",0,1,4,0,0,51,0,0,

0,0,0,0,0,"0","0",19835742,0,0,0,"6017","6017","",0,0,4,0,0,0,0,0,0,0,0,0,0,"0", "0",0,1273883642,"6001","593fa05e-bc1d-4dc5-9cca- 6c25184e7e98","","Phones","","",197,"SEP00155832DDD6","",13,0,0,0,0,0,0,"StandAl oneCluster",0,"","",0,"",3,0,0,1,"6058",10263919,1273883642,128,313,1784,1107,11 ,176,62,"03d4df7b-78ff-460e-a0bb- 43ccee36cc5f","Phones","StandAloneCluster","SEP00155832DDD5","MLQK=3.2000;MLQKav =3.3000;MLQKmn=1.4000;MLQKmx=3.9000;ICR=0.8200;CCR=0.7600;ICRmx=0.9800;CS=9;SCS= 2;MLQKvr=;z="

This example contains both the CDR and CMR data, with the CMR data concatenated to the end of the CDR line. This example is taken from the output file after the Cisco IP Telephony Technology Pack has processed the two inputs and created the CSV file for the UBA.

Bulk adaptor design files

Tivoli Netcool/Proviso supports several data formats for bulk input files, including CSV, XML, and binary. Each UBA technology pack provides a Bulk Adaptor Design File to define the data format supported by that technology pack. The Bulk Adaptor Design File, which is a JavaScript file, processes both inventory and statistics data from the same bulk input file. The Bulk Adaptor Design File provides a function that creates the bulk collection formula names. Some technology packs provide several Bulk Adaptor Design Files, each of which handles a specific bulk input file format.

The Cisco IP Telephony Technology Pack provides the following Bulk Adaptor Design Files:

CCMAdaptor.js

CCMConfig.js

CCMSupport.js

CUCMAdaptor.js

CUCMConfig.js

CUCMPerfmonAdaptor.js

CUCMSupport.js

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NOTES

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Chapter 3: Supported Reports and KPIs

This chapter discusses the following topics:

Topic

Page

 

 

Overview

13

 

 

Reporter sets

13

 

 

Reporter set tree

15

 

 

Reporter set contents

16

 

 

Key performance indicators

33

 

 

Overview

The Cisco IP Telephony Technology Pack supplies a set of reports to display information about the devices and activity associated with the Cisco IP Telephony environment.

The reports contain metrics that are generated by the formulas that this technology pack provides. The metric names are the same as the names of the formulas that generate them. For information about a metric that is listed for a particular report, see the description of the associated formula in the Collection Formulas section of the

IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack Reference.

For information about how to navigate to a particular report on the DataView portal, see the NOC Reporting tree in the Subelement Groups section of the IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack Reference. This chapter provides information about deployed reports only.

For information about understanding report types, creating reports, configuring reports, viewing and working with reports, and deploying reports, see the Netcool/Proviso DataView User’s Guide. This Technology Pack User Guide assumes an understanding of the report-related topics discussed in the Netcool/Proviso DataView User’s Guide.

Reporter sets

A reporter set contains a group of reporters that together provide information about a specific technology or vendor device. Technology pack developers use the Reporter Set Wizard to choose the type of template on which to base the reporter set. Technology packs use reporter sets as the framework for defining reports.

The Cisco IP Telephony Technology Pack reports display, on a Web portal, the collected information about the devices and technologies that operate in the Cisco IP Telephony environment.

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Chapter 3: Supported Reports and KPIs

Table 1 shows a summary of the reports in each reporter set provided by the Cisco IP Telephony Technology Pack.

Table 1: Reporter set summary

Reporter set

Dashboard

Group

Resource

Detail

Threshold

 

 

 

 

 

 

 

 

 

 

 

 

CallManager Server

0

1

2

0

0

 

 

 

 

 

 

Cluster

1

4

5

0

0

 

 

 

 

 

 

Codec

0

0

1

0

0

 

 

 

 

 

 

DSP Card

0

0

1

0

0

 

 

 

 

 

 

Device

0

0

2

0

0

 

 

 

 

 

 

Device

2

0

2

0

0

 

 

 

 

 

 

Extension

0

3

4

0

0

 

 

 

 

 

 

Global Customer Reports

0

0

1

0

0

 

 

 

 

 

 

Interface

0

0

2

0

0

 

 

 

 

 

 

Interface

2

0

2

0

0

 

 

 

 

 

 

K-Factor

0

1

1

0

0

 

 

 

 

 

 

Media Devices

0

1

1

0

0

 

 

 

 

 

 

Perfmon

0

4

4

0

0

 

 

 

 

 

 

TOTALS

5

14

28

0

0

 

 

 

 

 

 

See the Netcool/Proviso DataView User’s Guide for more information about reporter sets and the Reporter Set Wizard.

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Chapter 3: Supported Reports and KPIs

Reporter set tree

The Cisco IP Telephony Technology Pack provides the following reporter sets, which are listed as they appear in the DataView Navigator tree structure:

AP Cisco VOIP Pack

Global Customer Reports

Call Detail Record

Cluster

Extension

K-Factor

Codec

Infrastructure

CallManager Server

PSTN Gateway

Interface

Device

DSP Card

Media Devices

Gatekeeper

Device

Interface

Perfmon

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Chapter 3: Supported Reports and KPIs

Reporter set contents

This section describes the contents of the reporter sets provided in the Cisco IP Telephony Technology Pack, including the key performance indicators (KPIs) for each report.

Note: If any fields are omitted from the CDR or CMR data, the corresponding metric fields in the reports have dashes instead of zeroes.

Global Customer Reports

Global VOIP

KPIs

ClusterOffNetCall

PSTN Gateway Active DS0 Channels (Nb)

Cluster Total Number of Normal Call Clearing

ClusterJitter

CCM CPU Utilization (percent) (avg last 5 mn)

ClusterDropCall

ClusterOnNetCall

Cluster Percentage of Packet Lost (percent)

ClusterSuccessfulCall

PSTN Gateway Network Errors (percent)

ClusterUnsuccessfulCall

Interface Bandwidth Utilization Out (percent)

PSTN Gateway Active DS0 Channels (Nb) (Gauge)

Charts

Call Detail Record

Cluster
Cluster Utilization Resource

KPIs

Cluster Total Number of Outgoing External Calls (Nb)

ClusterTollBypassCall

Cluster Total Number of External Calls (Nb)

Cluster Total Number of Company Calls (Nb)

Cluster Erlang

ClusterNbPacketsReceived

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Cluster Total Hours of Traffic

ClusterNbPacketsSent

ClusterTotalCall

Charts

TollBypass vs Normal Ougoing PSTN Calls

Company vs External Calls

Cluster Quality Resource

KPIs

ClusterNbPacketsLost

MLQK

ClusterLatency

ClusterJitter

Cluster Total Number of Normal Call Clearing

ClusterDropCall

ClusterSuccessfulCall

ClusterUnsuccessfulCall

Charts

Successful vs Unsuccessful Calls

Drop calls vs Normal call clearing

Cluster Call Distribution Resource

KPIs

Cluster Total Number of Outgoing External Calls (Nb)

ClusterLongDistanceCall

ClusterInternationalCall

ClusterLocalCall

Cluster Total Number of External Calls (Nb)

ClusterInternalCall

ClusterIncomingCall

Charts

Types of Calls Distribution

Incoming vs Outgoing Calls Ratio

Cluster Call Distribution Group

KPIs

Cluster Total Number of Outgoing External Calls (Nb)

ClusterLongDistanceCall

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Chapter 3: Supported Reports and KPIs

ClusterInternationalCall

ClusterLocalCall

ClusterInternalCall

ClusterIncomingCall

Charts

Incoming vs Outgoing Calls Ratio

Types of Calls Distribution

Top 10 Cluster Call Completion

KPIs

Cluster Percentage of Successful Calls (percent)

Cluster Percentage of Drop Calls (percent)

Cluster Percentage of Normal Call Clearing (percent)

Cluster Quality Group

KPIs

ClusterMOS

Cluster Percentage of Drop Calls (percent)

MLQK

ClusterLatency

ClusterJitter

Cluster Percentage of Packet Lost (percent)

Cluster Percentage of Successful Calls (percent)

Charts

Successful Calls Percent Distribution Chart

Mean Opinion Score

Cluster Utilization Group

KPIs

Cluster Percentage of Company Calls (percent)

ClusterIntersiteIPCall

Cluster Percentage of TollBypass Calls (percent)

Cluster Erlang

ClusterNbPacketsReceived

Cluster Total Hours of Traffic

ClusterNbPacketsSent

ClusterTotalCall

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Chapter 3: Supported Reports and KPIs

Charts

TollBypass Calls Distribution Chart

Comapny Calls Percent Distribution Chart

Top 10 Cluster Number of Calls

KPIs

ClusterTotalCall

ClusterOnNetCall

ClusterIncomingCall

Cluster Total Number of Outgoing External Calls (Nb)

ClusterOffNetCall

Top 10 Cluster Number of Errors

KPIs

Cluster Percentage of Successful Calls (percent)

ClusterShortCall

Cluster Percentage of Packet Lost (percent)

Cluster Percentage of Drop Calls (percent)

Cluster VoiceMail Usage Resource

KPIs

ClusterVoicemailPackets

ClusterForwardToVoiceMail

ClusterVoicemailCallDuration

ClusterVoiceMailCall

Cluster Number of Direct VoiceMail Calls (Nb)

Charts

• Direct vs Forward Calls ratio

Cluster IP vs Legacy Resource

KPIs

ClusterTollBypassCall

Cluster Total Number of External Calls (Nb)

Cluster Total Number of Company Calls (Nb)

Cluster Total Number of Company LegacyPBX Calls (Nb)

Cluster Total Number of Company IP Calls (Nb)

Charts

External vs Company Calls Ratio

IP vs LegacyPBX Calls Ratio

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Chapter 3: Supported Reports and KPIs

Cluster Utilization MLH Resource

KPIs

ClusterTollBypassCall

ClusterNbPacketsLost

Cluster Total Number of Company Calls (Nb)

Cluster Total Hours of Traffic

ClusterNbPacketsReceived

ClusterSuccessfulCall

ClusterTotalCall

ClusterNbPacketsSent

ClusterUnsuccessfulCall

Charts

Cluster Erlang-B Group

KPIs

Cluster Erlang

Cluster Total Hours of Traffic

ClusterBlocking

ClusterLines

ClusterErlangB

Extension
CDR Utilization Resource

KPIs

Percentage of Drop Calls (percent) CME(Bulk) VOIP Cisco

Total Number of Calls (Nb) CME(Bulk) VOIP Cisco

NbPacketsReceived

NbPacketsLost

CallDuration

Percentage of Successful Calls (Nb) CME(Bulk) VOIP Cisco

NbPacketsSent

Charts

Percentage of Successful calls Distribution Chart

Drop Calls Distribution Chart

CDR Quality Resource

KPIs

• UnsuccessfulCall

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Chapter 3: Supported Reports and KPIs

Percentage of Drop Calls (percent) CME(Bulk) VOIP Cisco

SuccessfulCall

Latency

MOS

Jitter

Percentage of Packet Lost (percent) CME(Bulk) VOIP Cisco

Percentage of Successful Calls (Nb) CME(Bulk) VOIP Cisco

Charts

Drop Calls Distribution Chart

Percentage of Successful calls Distribution Chart

CDR Call Distribution Resource

KPIs

Local

Incoming

LongDistance

International

Total Number of Outgoing External Calls (Nb)

Internal

Charts

Incoming vs Outgoing Calls Ratio

Types of Calls Distribution

Top 10 CDR Number of Calls

KPIs

Total Number of Outgoing External Calls (Nb)

Total Number of Calls (Nb) CME(Bulk) VOIP Cisco

TollBypassCall

Incoming

Top 10 CDR Number of Errors

KPIs

Percentage of Packet Lost (percent) CME(Bulk) VOIP Cisco

Percentage of Successful Calls (Nb) CME(Bulk) VOIP Cisco

Percentage of Drop Calls (percent) CME(Bulk) VOIP Cisco

ShortCall

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Chapter 3: Supported Reports and KPIs

CDR VoiceMail Usage Resource

KPIs

VoicemailPackets

VoicemailCallDuration

VoiceMailCall

Total Number of VoiceMail Direct Calls (Nb) CME(Bulk) VOIP Cisco

ForwardToVoiceMail

Charts

• Direct vs Forward Calls ratio

Top 10 CDR Call Completion

KPIs

Percentage of Successful Calls (Nb) CME(Bulk) VOIP Cisco

Percentage of Drop Calls (percent) CME(Bulk) VOIP Cisco

Top 10 CDR Call Duration

KPIs

TollbypassCallDuration

CallDuration

CDR Quality Group

KPIs

Percentage of Drop Calls (percent) CME(Bulk) VOIP Cisco

MOS

Latency

Jitter

Percentage of Packet Lost (percent) CME(Bulk) VOIP Cisco

Percentage of Successful Calls (Nb) CME(Bulk) VOIP Cisco

Charts

Mean Opinion Score

Successful Calls Percent Distribution Chart

CDR Utilization Group

KPIs

Total Number of Calls (Nb) CME(Bulk) VOIP Cisco

Percentage of TollBypass Calls (percent) CME(Bulk) VOIP Cisco

NbPacketsReceived

Percentage of Company Calls (percent) CME(Bulk) VOIP Cisco

NbPacketsLost

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Chapter 3: Supported Reports and KPIs

CallDuration

NbPacketsSent

Charts

Company Calls Percent Distribution Chart

TollBypass Calls Distribution Chart

CDR Call Distribution Group

KPIs

Local

Incoming

LongDistance

International

Total Number of Outgoing External Calls (Nb)

Internal

Charts

Incoming vs Outgoing Calls Ratio

Types of Calls Distribution

K-Factor
K-Factor Resource

KPIs

MLQKmx

MLQKmn

MLQK

MLQKav

ICRmx

ICR

SCS

CS

CCR

K-Factor Group

KPIs

MLQKmn

MLQK

MLQKav

ICRmx

ICR

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Chapter 3: Supported Reports and KPIs

SCS

CS

CCR

Charts

• Mean Opinion Score

Top 10 CDR K-Factor

KPIs

CCR

ICR

CS

SCS

MLQK

Codec
Errors on Cluster by Codec

KPIs

CauseTemporaryFailure

CauseNetworkOutOfOrder

CauseChannelUnacceptable

CauseUserBusy

CauseDestinationOutOfOrder

CauseNoRouteTransitNetwork

CauseUnassignedNumber

CauseNumberChanged

CauseNoChannelAvailable

CauseMisdialedTrunkPrefix

CauseNoRouteToDestination

CauseInvalidNumberFormat

CauseNoAnswerFromUser

CauseOther

CauseNoUserResponding

CauseResourceUnavailable

CauseCallRejected

CauseSubscriberAbsent

CauseSwitchCongestion

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Chapter 3: Supported Reports and KPIs

Infrastructure

CallManager Server
CCM Server Quality Resource

KPIs

CCM Rejected Devices (Nb) (Gauge)

CCM Physical Memory Utilization (percent)

CCM Registered Devices (Nb) (Gauge)

CCM CPU Utilization (percent) (avg last 5 mn)

Charts

Managed Devices

CPU Utilization Distribution Chart

CCM Sql Server Resource

KPIs

CCM SQL Server number of locks

CCM SQL Server free buffers (Nb)

CCM SQL Server Cache Hit ratio (percent)

CCM SQL Server number active user connections

CCM SQL Server Availability percentage

CCM SQL Server number of pending rw

CCM SQL Server Total number of Pages

CCM SQL Server number of blocked users

Charts

Cache Hit Ratio percentage

Server Availability

CCM Sql Server Group

KPIs

CCM SQL Server number of locks

CCM SQL Server free buffers (Nb)

CCM SQL Server number active user connections

CCM CPU Utilization (percent) (avg last 5 mn)

CCM SQL Server number of pending rw

CCM SQL Server Total number of Pages

CCM SQL Server number of blocked users

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Chapter 3: Supported Reports and KPIs

Charts

CPU Utilization Distribution Chart

SQL Server Number of Locks Distribution Chart

PSTN Gateway
Interface
Top 10 E1/T1 Utilization Resource

KPIs

PSTN Gateway DS1 Active DS0 Channels (Nb)

Interface Bandwidth Utilization In (percent)

Interface Bandwidth Utilization Out (percent)

Interface Throughput In (kbps)

Interface Throughput Out (kbps)

PSTN Gateway E1/T1Availability Resource

KPIs

Interface Availability (percent)

Interface Packet Loss (percent)

Charts

• Availability Distribution Chart

PSTN Gateway E1/T1 Interface Utilization Resource

KPIs

Interface Throughput Out (kbps)

Interface Bandwidth Utilization In (percent)

PSTN Gateway DS1 Active DS0 Channels (Nb)

Interface Throughput In (kbps)

Interface Bandwidth Utilization Out (percent)

Charts

Inbound Utilization Distribution Chart

Outbound Utilization Distribution Chart

Device
PSTN Gateway Device Quality Resource

KPIs

PSTN Gateway Packet Discards

PSTN Gateway Active DS0 Channels (Nb)

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Chapter 3: Supported Reports and KPIs

SNMP Response Time (ms) (avg last hour)

PSTN Gateway Network Errors (percent)

PSTN Gateway Total Packets per Second

Charts

Network Errors percentage

Number of Active DS0 Channels

PSTN Gateway Availability Resource

KPIs

PSTN Gateway ICMP Outbound Errors (percent)

PSTN Gateway ICMP Inbound Errors (percent)

SNMP Response Time (ms) (avg last hour)

SNMP Availability (percent) (avg last hour)

Charts

SNMP Responce Time Distribution Chart

SNMP Availability Distribution Chart

DSP Card
PSTN Gateway DSP Card Resource

KPIs

DSP Card Resource Utilization (percent)

DSP Card Availability (percent)

Charts

AP.global.Availability

DSP Card Utilization

Media Devices
Media Device Resource

KPIs

• CCM Media Device Registration Availability (percent)

Charts

• Registration Availability Distribution Chart

Media Device Group

KPIs

• CCM Media Device Registration Availability (percent)

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Chapter 3: Supported Reports and KPIs

Charts

• Media Device Registration Distribution Chart

Gatekeeper
Device
Gatekeeper Device Quality Resource Detail Chart

KPIs

Gatekeeper Total Number of Concurrent Calls (Nb) (Gauge)

Gatekeeper Packet Errors (Nb)

Gatekeeper Total Number of Admission Requests (Nb)

Gatekeeper Buffer Utilization (percent)

Gatekeeper Total Number of Location Rejects (Nb)

Gatekeeper Total Number of Admission Rejects (Nb)

Gatekeeper Total Packets (Nb)

Gatekeeper Call Setup Quality (percent)

Gatekeeper Total Number of Location Requests (Nb)

Gatekeeper CPU Utilization (percent) (avg last 5 mn)

Charts

Total Number of Packets

Admission vs Location Rejects (avg)

CPU Utilization (percent)

Call Setup Quality (percent)

Buffer Utilization (percent)

Packet Errors (Nb)

Admission vs Location Requests (avg)

Active Calls (Nb)

Gatekeeper Device Quality Resource

KPIs

Gatekeeper Total Number of Concurrent Calls (Nb) (Gauge)

Gatekeeper Packet Errors (Nb)

Gatekeeper Total Packets (Nb)

Gatekeeper Call Setup Quality (percent)

Gatekeeper CPU Utilization (percent) (avg last 5 mn)

Gatekeeper Total Number of Registered EndPoints (Nb)

Charts

• CPU Utilization (percent)

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Chapter 3: Supported Reports and KPIs

• Call Setup Quality

Gatekeeper Availability Resource Detail Chart

KPIs

Gatekeeper ICMP Inbound Errors (percent)

SNMP Unavailable (percent) (avg last hour)

SNMP Availability (percent) (avg last hour)

Gatekeeper ICMP Outbound Errors (percent)

SNMP Response Time (ms) (avg last hour)

SNMP Availability (percent) (avg last hour)

Charts

SNMP Availability (percent) (avg last hour)

Outbound ICMP Errors (percent)

Availability vs Unavailable - SNMP

Inbound ICMP Errors (percent)

SNMP Response Time (ms) (avg last hour)

Gatekeeper Availability Resource

KPIs

Gatekeeper ICMP Inbound Errors (percent)

Gatekeeper ICMP Outbound Errors (percent)

SNMP Availability (percent) (avg last hour)

SNMP Response Time (ms) (avg last hour)

SNMP Response Time (ms) (avg last hour)

Charts

SNMP Responce Time Distribution Chart

SNMP Availability Distribution Chart

Interface
Gatekeeper Interface Availability Resource Detail Chart

KPIs

Interface Packet Loss (percent)

Interface Availability (percent)

Charts

Availability vs Unavailable

AP.global.Availability_(percent)

Inbound and Outbound Packet Loss (percent)

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