IBM B-Series, Magstar MP 3570 Maintenance Information

Magstar MP 3570 Tape Subsystem
B-Series Models

IBM

Maintenance Information

SA37-0406-00

Magstar MP 3570 Tape Subsystem
B-Series Models

Maintenance Information

IBM

SA37-0406-00

Note!

Before using this information and the product it supports, be sure to read the general information under “Notices” on page vii.

Sixth Edition (October 1998)

| This publication obsoletes and replaces P/N 05H9395 at EC C70545. Changes or additions are indicated by a vertical line in the left
| margin.

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Contents

Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii

Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii

Communication Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix

Magstar MP Publications ................................ ix

AS/400 Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix

RISC System/6000 Information ........................... x

9076 SP2 Information ................................. x

Device Driver Information .............................. x

Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . START-1

The IBM Magstar MP 3570 Tape Subsystem ................ START-2

Maintenance Starting Point .......................... START-4

Drive Indicators-Normal Operation for Drive-Only Models ....... START-10

FID Entry Point ................................ START-12

Attention Drive Messages .......................... START-24

Attention Library Messages ......................... START-25

MAPs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . MAPS-1

Library Operator Panel Problems: MAP ................... MAPS-3

Library LED Problems: MAP .......................... MAPS-5

Drive LED Problems: MAP ........................... MAPS-9

Power Problems: MAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . MAPS-13

3570 Tape Cartridge Damage Problems: MAP .............. MAPS-19

Other Obvious Symptom Problems: MAP ................. MAPS-21

Diagrams Referred to by MAPs ....................... MAPS-29

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . INTRO-1

3570 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . INTRO-3

IBM 3570 Tape Subsystem, B-Series Models ............... INTRO-5

Compatibility with Other Magstar MP Tape Subsystems ......... INTRO-9

Operating Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . INTRO-9

SCSI Physical Interface Characteristics .................. INTRO-10

Device Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . INTRO-10

Functional Unit Descriptions ........................ INTRO-15

Library Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . INTRO-23

3570 Media and Cartridge .......................... INTRO-30

Library Attachment for Models B01, B02, B11, B12, B21 and B22 .. INTRO-32

System Attachment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . INTRO-35

Drive Indicators and Operator Controls .................. INTRO-40

Library Operator Panel ............................ INTRO-42

Front Panel Overview ............................ INTRO-44

Library . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . LIBRARY-1

Library Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . LIBRARY-2

Library Attachment for Models B01, B02, B11, B12, B21 and B22 .. LIBRARY-2

Library Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . LIBRARY-5

Library Modes of Operation ......................... LIBRARY-5

Library Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . LIBRARY-7

Copyright IBM Corp. 1997 1998 iii

SCSI Medium Changer Addressing for Base and Split Configurations LIBRARY-8

Front Panel Overview ............................ LIBRARY-9

Library Operator Panel ........................... LIBRARY-10

Front Panel Indicators and Controls ................... LIBRARY-12

Data Flow and Cable Diagram – Library Models ............ LIBRARY-23

Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . MSG-1

Service Information Messages (SIMs) ..................... MSG-2

Obtaining 3570 Drive Error Information at the Host ............. MSG-2

Error Log Analysis, RS/6000 .......................... MSG-3

Running Tapeutil . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . MSG-6

Message Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . MSG-9

| SIM Exception Messages ............................ MSG-9

| SIM Service Messages ............................. MSG-9

FID Severity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . MSG-11

Sense Key, ASC and ASCQ Information ................... MSG-11

Using SMIT/ERRPT Commands ........................ MSG-17

Sun Error Logs .................................. MSG-22

Obtaining Error Information from an HP/UX System ............. MSG-22

Obtaining Error Information from a Windows NT System .......... MSG-22

Error Log Analysis, AS/400 ........................... MSG-23

Operator Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PANEL-1

Operator Panel Overview ........................... PANEL-3

Status Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PANEL-5

Intervention Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PANEL-9

Supplemental Message Screens ...................... PANEL-11

Menu Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PANEL-11

CE Mode Menus ............................... PANEL-24

Inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . INSP-1

General Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . INSP-2

Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . INSP-3

Sécurité . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . INSP-5

Seguridad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . INSP-9

Segurança . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . INSP-11

Device Covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . INSP-13

Support Rails—Rack-Mounted Drives ..................... INSP-13

Completion Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . INSP-18

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . INST-1

Applicable Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . INST-2

Pre-Installation Checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . INST-2

Placing the Drive-Only or Stand-Alone Models ................ INST-8

Setting the SCSI Address—Drive-Only Model B00 ............. INST-9

Installation Checkout—Drive-Only Model B00 ................ INST-11

| Rack-Mounted Models (Models B11 and B12) Without Tray ........ INST-14

| Rack—Mounted Models (B11 and B12) With Tray .............. INST-22

| Rack-Mounted Models (Models B21 and B22) ................ INST-32

Installation Checkout—Library Models ..................... INST-43

SCSI ATTACHMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . INST-46

Host (Initiator) Connection ............................ INST-49

Post Installation Reporting ........................... INST-69

Removing a 3570 ................................. INST-70

iv IBM 3570 MI

Repack Instructions for the 3570 ........................ INST-71

Common Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PROC-1

Working with Electrostatic Discharge (ESD) Parts .............. PROC-4

Prepare the Tape Device for Service ..................... PROC-6

Powering Device On and Off .......................... PROC-7

FID FF—Operator Action or Host Program Error ............... PROC-8

Suspected Microcode Problem ......................... PROC-8

Verify Fix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PROC-9

Drive Indicator Decode for Drive-Only Models ............... PROC-11

End of Call ................................... PROC-15

Short-cut Test Procedure—Library Devices ................. PROC-16

Library Sensors Checkout Procedure .................... PROC-18

Cartridge Sensor Pin Locations ........................ PROC-20

Inserting or Removing a Magazine ...................... PROC-20

Removing Tape Cartridge from Drive .................... PROC-23

Inserting or Removing a Cleaning Cartridge ................ PROC-28

Setting Automatic Cleaning .......................... PROC-28

Drive Head Cleaning Procedure ....................... PROC-28

Cleaning Cartridge Labels ........................... PROC-29

Replacing Cartridge Labels .......................... PROC-29

Resolving Bar Code Reader Problems ................... PROC-31

Initializing the Tape Volume Serial Number ................. PROC-32

Resolving a Mismatch Between the Bar Code Label and VOLSER ... PROC-33

Library Mode Selection ............................ PROC-33

Library Configuration Selection ........................ PROC-33

Pausing the Cartridge Sequence ....................... PROC-34

Resetting the Cartridge Sequence ...................... PROC-34

Clearing Tape Drive Recover Status ..................... PROC-35

Drive Serial Number—Library Models Only ................. PROC-36

Making FMR Tape from Scratch Tape—Library Models ......... PROC-39

Making FMR Tape from Scratch Tape—Drive-Only Models ....... PROC-39

Making Scratch Tape from FMR Tape—Library Models (Unmaking FMR) PROC-41
Making Scratch Tape from FMR Tape—Drive-Only Models (Unmaking

FMR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PROC-41

Updating Microcode from FMR Cartridge (Library Models) ........ PROC-42

Isolate Drive 1 or Drive 2 Communications Fault ............. PROC-43

Swap Drive 1 and Drive 2 or Logic Cards ................. PROC-44

Updating Microcode in Drive 2 from FMR Cartridge ............ PROC-45

Updating Microcode from FMR Cartridge (Drive-Only Models) ...... PROC-46

Microcode EC Level History Log ....................... PROC-47

Error Log Analysis Procedure ......................... PROC-48

Set Error Match Trap (To Get a Dump) ................... PROC-53

Remove Error Match Trap ........................... PROC-54

Offloading Dumps from 3570 to Tape Cartridge (Library Models) .... PROC-56

Offloading Dumps from 3570 to Tape Cartridge (Drive-Only Models) .. PROC-57

Updating Microcode from an AS/400 .................... PROC-58

Offloading Dumps from 3570 Attached to AS/400 ............. PROC-58

Updating Microcode from RS/6000 by Using TAPEUTIL ......... PROC-59

Offloading Dumps from 3570 to RS/6000 by Using TAPEUTIL ..... PROC-61

| Updating Microcode from a Sun System by Using TAPEUTIL ...... PROC-63

| Offloading Dumps from 3570 to a Sun System by Using TAPEUTIL .. PROC-64
| Updating Microcode from a HP—UX System by Using TAPEUTIL ... PROC-65
| Offloading Dumps from 3570 to a HP—UX System by Using TAPEUTIL PROC-66

Contents v

| Starting NT UTILITY (ntutil) from a Windows NT System ......... PROC-67

Mapping Element Addresses to Physical Locations ............ PROC-72

Checking the SCSI Attachment in an AS/400 Environment ........ PROC-73

Checking the SCSI Attachment in an AIX Environment .......... PROC-76

Checking the SCSI Attachment in a Sun Environment .......... PROC-80

| Checking the SCSI Attachment in a HP-UX Environment ......... PROC-83

Checking the SCSI Attachment in a Windows NT Environment ..... PROC-83

SCSI Port Wrap Test ............................. PROC-84

SCSI Bus Problem Determination ...................... PROC-86

RS-422 Port Wrap Test ............................ PROC-89

FID E5—Microcode Problem ......................... PROC-92

FID E6 or E7—Isolate Fault between Microcode and Hardware ..... PROC-94

FID FE—Isolate Fault between Media and Hardware ........... PROC-98

No Response from Operator/CE Panel and No Message ........ PROC-100

Checks, Adjustments, Removals, and Replacements .......... CARR-1

Removal and Replacement Procedures—External Covers ......... CARR-4

Removal and Replacement Procedures—Drive Pack ............ CARR-8

Removal and Replacement Procedure—Cooling Pack .......... CARR-12

Removal and Replacement Procedures—Base Drive Components ... CARR-13

Removal and Replacement Procedures for the Library .......... CARR-36

| APPENDIX A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . APPENDA-1

| TAPEUTIL in a Sun (Solaris) System Environment .......... APPENDA-2

| TAPEUTIL in a HP-UX System Environment .............. APPENDA-9

Parts Catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PARTS-1

How to Use This Parts Catalog ........................ PARTS-1

Assemblies List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PARTS-3

Part Number Index ............................. PNindex-1

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Gloss-1

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Index-1

vi IBM 3570 MI

Notices

References in this publication to IBM programs or services do not imply that IBM intends to make these
available in all countries in which IBM operates. Any reference to an IBM product, program, or service is
not intended to state or imply that only IBM’s product, program, or service may be used. Any functionally
equivalent product, program, or service that does not infringe any of IBM’s intellectual property rights may
be used instead of the IBM product, program, or service. Evaluation and verification of operation in
conjunction with other products, except those expressly designed by IBM, is the user’s responsibility.

This publication could include technical inaccuracies or typographical errors. Changes are periodically
made to the information herein; these changes will be incorporated in new editions of the publication. IBM
may make improvements and/or changes in the products and/or programs described in this publication at
any time.

This document contains general information, as well as requirements, for use on IBM and third-party
products. IBM makes no warranty, express or implied, as to its completeness or accuracy, and the data
contained herein is current only as of the date of publication. It assumes that the user understands the
relationship among any affected systems, machines, programs, and media.

IBM or third parties may have patents or pending patent applications covering subject matter described in
this document, including appearance design patents or applications. The furnishing of this document does
not constitute or imply a grant of any license under any patents, patent applications, trademarks, copyright,
or other rights of IBM or of any third party, or any right to refer to IBM in any advertising or other
promotional or marketing activities. IBM assumes no responsibility for any infringement of patents or other
rights that may result from use of this document or from the manufacture, use, lease, or sale of apparatus
described herein.

Licenses under IBM’s utility patents are available on reasonable and non-discriminatory terms and
conditions. IBM does not grant licenses under its appearance design patents. You can send license
inquiries, in writing, to the IBM Director of Licensing, IBM Corporation, 500 Columbus Avenue, Thornwood
NY 10594, U.S.A.

For online versions of this book, we authorize you to:

Copy, modify, and print the documentation contained on the media, for use within your enterprise,
provided you reproduce the copyright notice, all warning statements, and other required statements on
each copy or partial copy.

Transfer the original unaltered copy of the documentation when you transfer the related IBM product
(which may be either machines you own, or progtrams, if the program's license terms permit a
transfer). You must, at the same time, destroy all other copies of the documentation.

.
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authorization.
THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF

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Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply

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Your failure to comply with the terms above terminates this authorization. Upon termination, you must

destroy your machine readable documentation.

Copyright IBM Corp. 1997 1998 vii

Trademarks

The following terms are trademarks of the IBM Corporation in the United States or other countries or both:

9076 SP2 AIX AIX 6000 Application System/400
AS/400 Enterprise System/9000 ES/9000 ESCON
IBM POWERparallel RISC System/6000 RISC/6000
RS/6000 Scalable POWERparallel Systems SP2 System/390
ADSTAR Magstar Netfinity NetBAY22

The following terms are trademarks of other companies:
Sun, Solaris, and SunOS are registered trademarks of Sun Microsystems, Inc.
HP and HP-UX are trademarks of Hewlett-Packard Company
Windows and Windows NT are trademarks of Microsoft Corporation
UNIX is a registered trademark in the United States and other countries licensed exclusively through

X/Open Company Limited.

Communication Statements

The United Kingdom Telecommunications Act 1984

This apparatus is approved under approval No. NS/G/1234/J/100003 for the indirect connections to the
public telecommunications systems in the United Kingdom.

Industry Canada Compliance Statement

This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus
as set out in the interference-causing equipment standard entitled:
Industry Canada.

Digital Apparatus

, ICES-003 of

Avis de conformité aux normes d'Industrie Canada

Cet appareil numérique respecte les limites de bruits radioélectriques applicables aux appareils
numériques de Classe A prescrites dans la norme sur le matériel brouiller:
NMB-003 édictée par Industrie Canada.

.

Appareils numériques

,

viii IBM 3570 MI

Preface

This manual is for use by service personnel who intend to install, remove, diagnose, repair, or test the IBM
Magstar MP 3570 Tape Subsystem Models B01, B02, B11, B12, B21 and B22.

Part Number 05H9395
EC Number F23273

Magstar MP Publications

Additional information related to the subsystem is available in the following publications:

IBM Magstar MP 3570 Tape Subsystem Introduction and Planning Guide, B-Series Models

GA32-0348

IBM Magstar MP 3570 Tape Subsystem Operator Guide, B-Series Models

IBM Magstar MP 3570 Tape Subsystem Hardware Reference, B-Series Models

, GA32-0345

, GA32-0365

AS/400 Information

For additional information about the AS/400 subsystems and software, see:

AS/400 Physical Planning Reference

AS/400 Physical Planning Reference

AS/400 Basic System Operation, Administration and Handling

AS/400 Backup and Recovery

AS/400 CL Reference Guide

AS/400 System API Reference

Hierarchical Storage Management

Automated Tape Library Planning and Management Guide

Automated Tape Library Planning and Management Guide

Backup Recovery and Media Services for AS/400

SC41-5304

SC41-5722

SA41-3109 (IMPI)
SA41-5109 (RISC)

, SC41-5206

SC41-5801

SC41-5351

SC41-3309(IMPI)
SC41-5309(RISC)

, SC41-4345

,

A Practical Approach to Managing Backup Recovery and Media Services

Copyright IBM Corp. 1997 1998 ix

, SG24-4840

RISC System/6000 Information

For additional information about the RISC System/6000 subsystems and software, see:

RISC System/6000 Getting Started: Using RISC System/6000
RISC System/6000 Getting Started: Managing RISC System/6000
RISC System/6000 V4 Problem Solving Guide
RISC System/6000 V4 Message Guide & Reference
RISC System/6000 Problem Solving Guide
RISC System/6000 System Overview and Planning
RISC System/6000 Planning for System Installation
7202 Install and Service Guide
7015 Install and Service Guide

, SA23-2670
, SA23-2628

, SC23-2606

, SC23-2641

, SC23-2204

, GC23-2406

GC23-2407

, GC23-2521

, GC23-2378

9076 SP2 Information

Scalable POWERparallel Systems: System Planning,
Scalable POWERparallel Systems: Installation Guide,
Scalable POWERparallel Systems: High-Performance Technical Computing Solutions,
Scalable POWERparallel Systems: Business Solutions,
IBM 9076 Scalable POWERparallel Systems: SP2 Administration Guide,
IBM 9076 Scalable POWERparallel Systems: SP2 Diagnosis and Messages,

SC233864 PACKAGE on MKTTOOLS

SH23-3865

GA23-2475

SH26-2486

GH23-2485

SC23-3866

IBM 9076 Scalable POWERparallel Systems: SP2 Command and Technical Reference,
IBM 9076 Scalable POWERparallel Systems: Maintenance Information, Vol. 1,
IBM 9076 Scalable POWERparallel Systems: Maintenance Information, Vol. 2,

SY66-0294
SY66-0295

SC23-3867

Device Driver Information

IBM SCSI tape Drive, Medium Changer, and Library Device Drivers: Installation and User’s Guide

GC35-0154

Additional Information

Automated Tape Library Planning and Management
Backup Recovery Guide—Basic
Backup Recovery Guide—Advanced
Backup Recovery and Media Service/400: Implementation Tips and Techniques
Backup Recovery and Media Service/400

, SC41-3304

, SC41-3305

, SC41-3345

, SC41-3309

, GG24-4300

,

x IBM 3570 MI

Start

START

Contents

The IBM Magstar MP 3570 Tape Subsystem ................ START-2

Drive—Only Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . START-2

Library Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . START-3

Maintenance Starting Point .......................... START-4

Start Here For Drive-Only Models Without Library Attachments ... START-4

Start Here For Library Models ....................... START-6

Start For Library & Drive-Only Common Entries ............ START-8

Drive Indicators-Normal Operation for Drive-Only Models ....... START-10

FID Entry Point ................................ START-12

Attention Drive Messages .......................... START-24

Attention Library Messages ......................... START-25

Copyright IBM Corp. 1997 1998 START-1

The IBM Magstar MP 3570 Tape Subsystem
Drive—Only Models

The IBM Magstar MP 3570 Tape Subsystem drive-only model is pictured in Figure 1. When procedures in
this manual are unique for this particular model, you will be referred to drive- only or non-library
procedures.

Figure 1. Drive-Only Models

A21M0013

START-2 IBM 3570 MI

Library Models

The IBM Magstar MP 3570 Tape Subsystem library model is pictured in Figure 2. When procedures in
this manual are unique for library models, you will be referred to library procedures.

Note: In Models B02, B12 and B22 tape drive 1 is on the right and tape drive 2 is on the left, as you face

the front of the library.

START

Figure 2. Library Models

Start START-3

Maintenance Starting Point

Begin all maintenance action here.

Select the table below that best describes the 3570 model that you are here to work on. The two major
model types are shown in Figure 1 on page START-2 and Figure 2 on page START-3. For 3570 drives
without a library, see Figure 3. For 3570 library models, see Figure 4 on page START-6. If you cannot
find the reason you are here in these two tables, see Figure 5 on page START-8 which has other entries
into the Maintenance Information that are common to both the library and drive-only machines. Find the
reason you are here in the left column of the appropriate table and perform the stated action in the right
column.

Notes:

1. Be sure that you are working on a 3570 Model Bxx drive. The Model Bxx drives have a blue UNLOAD
button while the Model Cxx drives have a green UNLOAD button. If the UNLOAD button is green see

Magstar MP 3570 Tape Subsystem Maintenance Information C—Series Models

2. If the service call is on a status 3 machine, see “General Instructions” in the INSP section, then return
here to continue the service call.

.

Start Here For Drive-Only Models Without Library Attachments

Figure 3 (Page 1 of 2). Start—For All Drive-Only Models Without Library Attachments

If You Are Here For This Reason Perform This Action

Are you repairing a library model? Go to Figure 4 on page START-6.
FID message from the host. Go to Figure 8 on page START-12 to fix the fault.
No FID message from the host, but the drive

Maintenance, Busy, and Clean indicators are flashing
in an attempt to pass on FID information.

ATTENTION DRIVE message in the host error log or
displayed by LEDs.

Some drive LEDs do light, but the drive Maintenance
LED never cycles on and off at power on. Bring-up
diagnostics are not running.

Some LEDs fail to light on the front panel of the drive
during power on or when the drive is in use. The drive
cooling fan is running.

No LED indicators light on the front panel of the drive
during power on. The drive cooling fan is not
running.

The drive hangs with all three LED indicators on solid.
Note: The three LEDs will stay on momentarily during

power on. If it hangs with this condition, the
drive has a problem.

You have no FID number and there are no indicators
lighted to aid in isolation. Looks like power may be
missing from some or all components.

Go to Figure 7 on page START-10.

Go to “Attention Drive Messages” on page START-24
for further isolation.

Go to “Other Obvious Symptom Problems: MAP” on
page MAPS-21 to perform further problem
determination.

Go to “Drive LED Problems: MAP” on page MAPS-9
for further isolation.

Go to “Power Problems: MAP” on page MAPS-13 for
further isolation.

Go to “Other Obvious Symptom Problems: MAP” on
page MAPS-21 to perform further problem
determination.

Go to “Power Problems: MAP” on page MAPS-13
and perform further problem determination.

START-4 IBM 3570 MI

Figure 3 (Page 2 of 2). Start—For All Drive-Only Models Without Library Attachments

If You Are Here For This Reason Perform This Action

A host or channel detected problem. (No FID
message)

Were you not able to find the reason you are here? Try the Common entry points Figure 5 on

1. Run the Verify Fix diagnostics using a scratch
cartridge to test the Read/Write function. See
“Verify Fix—Drive-Only Models” on page PROC-9.
If Verify Fix fails, use the FID to repair the drive.

2. If you have a SCSI Wrap Tool available, perform
“SCSI Port Wrap Test” on page PROC-84.

3. Verify that the SCSI address is set correctly. See
“Setting the SCSI Address—Drive-Only Model
B00” on page INST-9.

page START-8.

START

Start START-5

Start Here For Library Models

Note: In Models B02, B12 and B22 tape drive 1 is on the right and tape drive 2 is on the left, as you face

the front of the library.

Figure 4 (Page 1 of 2). Start—All Library Models

If You Are Here For This Reason Perform This Action
Are you repairing a drive-only model without a

library?

FID is displayed on the library operator panel display,
in the Error/FID log, or in a host error log entry.

ATTENTION DRIVE message on library operator panel
display or in the error log.

ATTENTION LIBRARY message on library operator
panel display or in the error log.

RECOVER status on library operator panel display. Go to “Clearing Tape Drive Recover Status” on

Library operator panel display hangs with two dark
lines across the display. The library LEDs may or may
not be flashing.

Note: This is normal for the first 30 seconds during

bring-up. If it hangs in this condition, the
machine has a problem.

Library operator panel display is blank or partial
characters are indicated.

Some or all the LEDs fail to light on the front panel of
a library machine.

You have no FID number and there are no indicators
lighted. Looks like power is missing from some or all
components.

A host or channel detected problem. (No FID
message)

You have a Model B02, B12 or B22 and the beginning
of line three of the library operator panel display
indicates an “N”, or the library does not recognize that
drive 2 is installed in the library.

The tape drive status “INIT” is displayed on the
operator panel for more than 5 minutes.

The Bar Code Reader feature is installed and the host
displays a message that states:

The cartridge cannot be found.
The Volume ID does not match.
Incorrect volume mounted in drive.

Go to Figure 3 on page START-4.

Go to Figure 8 on page START-12 to fix the fault.

Go to “Attention Drive Messages” on page START-24
for further isolation.

Go to “Attention Library Messages” on
page START-25 for further isolation.

page PROC-35.
Go to “Other Obvious Symptom Problems: MAP” on

page MAPS-21 to perform further problem
determination.

Go to “Library Operator Panel Problems: MAP” on
page MAPS-3 for further isolation.

Go to “Library LED Problems: MAP” on page MAPS-5
for further isolation.

Go to “Power Problems: MAP” on page MAPS-13
and perform further problem determination.

1. Run the Verify Fix diagnostics using a scratch
cartridge to test the Read/Write function. See “CE
Verify Fix on Library Models” on page PROC-13. If
Verify Fix fails, use the FID to repair the drive.

2. If you have a SCSI Wrap Tool available, perform
“SCSI Port Wrap Test” on page PROC-84.

3. Verify that the SCSI address is set correctly. See
“Setting the SCSI Address and Configuring the
Library” on page INST-46.

Go to “Isolate Drive 1 or Drive 2 Communications
Fault” on page PROC-43.

Go to “Isolate Drive 1 or Drive 2 Communications
Fault” on page PROC-43.

Go to “Resolving a Mismatch Between the Bar Code
Label and VOLSER” on page PROC-33

START-6 IBM 3570 MI

Figure 4 (Page 2 of 2). Start—All Library Models

If You Are Here For This Reason Perform This Action

The bar code reader feature is installed and cannot
read the label on a tape cartridge.

The tape drive status indicates "CODE LVL" on the
operator panel display.

Were you not able to find the reason you are here? Try the Common entry points Figure 5 on

Go to “Resolving Bar Code Reader Problems” on
page PROC-31.

Tape drives 1 and 2 have different microcode levels
installed. Update the microcode in the tape drives so
that both drives have the same microcode installed.
Select the appropriate update procedure below:

1. See “Updating Microcode from FMR Cartridge
(Library Models)” on page PROC-42.

2. See “Updating Microcode from an AS/400” on
page PROC-58.

3. See “Updating Microcode from RS/6000 by Using
TAPEUTIL” on page PROC-59.

4. See “Updating Microcode from a Sun System by
Using TAPEUTIL” on page PROC-63.

5. See “Updating Microcode from a HP—UX System
by Using TAPEUTIL” on page PROC-65.

6. See “Updating Microcode from a Windows NT
System Using NTUTIL” on page PROC-68.

page START-8.

START

Start START-7

Start For Library & Drive-Only Common Entries

Figure 5 (Page 1 of 3). Start—Here for Common Entries Not Previously Listed

If You Are Here For This Reason Perform This Action

All three drive LED indicators are on solid or library
LEDs flash continuously.

Note: This is normal for a few seconds at power on.

If this condition continues, the machine has a
problem.

Removal of cartridge from loader by hand. Go to “Removing Tape Cartridge from Drive” on

Run verification tests. Go to “Verify Fix” on page PROC-9.

1. Obtain 3570 drive error information at the host

2. Obtain Service Information Message from a
RS/6000.

3. Obtain Service Information Message from an
AS/400.

4. Obtain Service Information Message from a Sun
System.

5. Obtain Error Information from a HP/UX System.

6. Obtain Error Information from a Windows NT
System.

7. Review Service Information Messages in general.

Clean message from the host, the Clean indicator is
on at the drive, or a Clean message is displayed on
the library operator panel display.

1. SCSI problems-AS/400 Environment.

2. SCSI problems-AIX Environment.

3. SCSI problems-Sun Environment.

4. SCSI problems-HP/UX Environment

5. SCSI problems-Window NT Environment.

6. SCSI Port Wrap Test.

Go to “Other Obvious Symptom Problems: MAP” on
page MAPS-21 to perform further problem
determination.

page PROC-23.

1. See “Obtaining 3570 Drive Error Information at the
Host” on page MSG-2.

2. See “Error Log Analysis, RS/6000” on
page MSG-3.

3. See “Error Log Analysis, AS/400” on
page MSG-23.

4. See “Sun Error Logs” on page MSG-22.

5. See “Obtaining Error Information from an HP/UX
System” on page MSG-22.

6. See “Obtaining Error Information from a Windows
NT System” on page MSG-22.

7. See “Service Information Messages (SIMs)” on
page MSG-2.

See “Drive Head Cleaning Procedure” on
page PROC-28 for the procedure to use to clean the
drive head.

1. Go to “Checking the SCSI Attachment in an
AS/400 Environment” on page PROC-73.

2. Go to “Checking the SCSI Attachment in an AIX
Environment” on page PROC-76.

3. Go to “Checking the SCSI Attachment in a Sun
Environment” on page PROC-80.

4. Go to “Checking the SCSI Attachment in a HP-UX
Environment” on page PROC-83

5. Go to “Checking the SCSI Attachment in a
Windows NT Environment” on page PROC-83

6. Go to “SCSI Port Wrap Test” on page PROC-84.

START-8 IBM 3570 MI

Figure 5 (Page 2 of 3). Start—Here for Common Entries Not Previously Listed

If You Are Here For This Reason Perform This Action

Tape damage symptoms
Broken tape

Outbound Reel-to-Reel motor missing tach

pulses

Failure of circuitry to detect tack pulses

Stretched tape

Outbound Reel-to-Reel motor missing tack

pulses

Failure of circuitry to detect tack pulses

Folded over or wrinkled tape within cartridge

Inbound Reel-to-Reel motor running away

Failure of dynamic brake
Installation of a machine. Refer to the INST section.
Remove or relocate a 3570 machine. See “Removing a 3570” on page INST-70.
Inspect a machine. See “General Instructions” on page INSP-2.

1. Microcode update-from FMR cartridge

2. Microcode update-from AS/400

3. Microcode update-from RS/6000 by using
TAPEUTIL

4. Microcode update-from Sun

5. Microcode update-from HP/UX

6. Microcode update-from Windows NT

Update FMR tape with latest microcode. 1. See “Making FMR Tape from Scratch

Making FMR tape from scratch tape. 1. See “Making FMR Tape from Scratch

Making scratch tape from FMR tape. 1. See “Making Scratch Tape from FMR

See “FID FE—Isolate Fault between Media and
Hardware” on page PROC-98

1. See:
a. “Updating Microcode from FMR Cartridge

(Library Models)” on page PROC-42.

b. “Updating Microcode from FMR Cartridge

(Drive-Only Models)” on page PROC-46.

2. See “Updating Microcode from an AS/400” on
page PROC-58.

3. See “Updating Microcode from RS/6000 by Using
TAPEUTIL” on page PROC-59.

4. See “Updating Microcode from a Sun System by
Using TAPEUTIL” on page PROC-63.

5. See “Updating Microcode from a HP—UX System
by Using TAPEUTIL” on page PROC-65

6. See “Offloading Dumps from 3570 to Windows NT
System Using NTUTIL” on page PROC-69

Tape—Library Models” on page PROC-39.

2. See “Updating Microcode from FMR Cartridge
(Drive-Only Models)” on page PROC-46.

Tape—Library Models” on page PROC-39.

2. See “Updating Microcode from FMR Cartridge
(Drive-Only Models)” on page PROC-46.

Tape—Library Models (Unmaking FMR)” on
page PROC-41.

2. See “Making Scratch Tape from FMR
Tape—Drive-Only Models (Unmaking FMR)” on
page PROC-41.

START

Start START-9

Figure 5 (Page 3 of 3). Start—Here for Common Entries Not Previously Listed

If You Are Here For This Reason Perform This Action

1. Perform a microcode dump to tape cartridge.

2. Offloading dumps from 3570 attached to AS/400.

3. Offloading dumps from 3570 to RS/6000.

4. Offloading dumps from 3570 to a Sun System.

5. Offloading dumps from 3570 to a HP/UX System.

6. Offloading dumps from 3570 to a Windows NT
System.

Microcode problem (FID E5). See “FID E5—Microcode Problem” on page PROC-92.
You suspect a microcode problem, but no FID E5. See “Suspected Microcode Problem” on

Update or review microcode EC level history log. See “Microcode EC Level History Log” on

Repair a 3570 model without a FID number or
ATTENTION message.

1. See:
a. “Offloading Dumps from 3570 to Tape

Cartridge (Library Models)” on page PROC-56.

b. “Offloading Dumps from 3570 to Tape

Cartridge (Drive-Only Models)” on
page PROC-57.

2. See “Offloading Dumps from 3570 Attached to
AS/400” on page PROC-58.

3. See “Offloading Dumps from 3570 to RS/6000 by
Using TAPEUTIL” on page PROC-61.

4. See “Offloading Dumps from 3570 to a Sun
System by Using TAPEUTIL” on page PROC-64.

5. See “Offloading Dumps from 3570 to a HP—UX
System by Using TAPEUTIL” on page PROC-66

6. See “Offloading Dumps from 3570 to Windows NT
System Using NTUTIL” on page PROC-69

page PROC-8.

page PROC-47.
Go to “Other Obvious Symptom Problems: MAP” on

page MAPS-21 to perform further problem
determination.

Drive Indicators-Normal Operation for Drive-Only Models

For drive-only models without a library attachment, three LEDs indicate operator messages and error
conditions under normal customer operations. Figure 6 shows the location of the operator panel
indicators. See “Drive Indicators and Operator Controls” on page INTRO-40 for a description of the
indicators.

Figure 6. Drive Indicators for Drive-Only Models

Figure 7 shows the combination of the three indiators and their meanings under normal customer
operational conditions. The Note column refers to an operator action or information.

For the meaning of these LEDs when in CE Mode, see Figure 254 on page PROC-12 for FID decode
meanings and Figure 252 on page PROC-9 for meanings when displaying options.

START-10 IBM 3570 MI

Figure 7. Indicator Meaning During Normal Operational Conditions

Busy 1 Clean 2 Maintenance 3 Note Message

Off Off Off — Inactive
Off Off Flashing 1 POST or write/read diagnostic test running
Off Flashing Off 2 Cleaning is required
Off On Off 2 The drive has been disabled until the Head Cleaning

procedure is performed.

On Off Off 3 Busy, tape in motion for write, read or locate
On On Off — ATTENTION DRIVE message is indicated. See

“Attention Drive Messages” on page START-24.

On On On 4

Flashing Off Off 3 Unloading, rewinding or cleaning
Flashing Flashing Flashing 5 A hard failure on drive
Off Off On 5 A hard failure on drive
Flashing Flashing On 5 A hard failure on drive

Notes:

1. Maintenance indicator flashing: a normal condition that occurs anytime diagnostics are running. The
diagnostics run:

At power-on time.
After a system reset.
When a Send Diagnostic command is sent from the initiator.
When executed by the service representative.
For more information on LED meanings in CE Mode, see Figure 252 on page PROC-9 and

Figure 254 on page PROC-12.

2. Clean indicator flashing or ON solid: the 3570 determines that the read/write heads need cleaning. If
the Clean indicator is ON solid, the 3570 drive will be disabled until the cleaning operation has been
performed.

Load the cleaning cartridge into the 3570. See “Drive Head Cleaning Procedure” on page PROC-28.
Cleaning is automatic: the Busy indicator is lighted and remains ON until the cleaning cartridge is
unloaded. If the Clean indicator remains ON after cleaning or if the Clean indicator comes ON
frequently, see “Other Obvious Symptom Problems: MAP” on page MAPS-21 for further isolation.

3. Busy indicator flashing or ON solid: a normal condition that indicates that the drive is executing either
a read/write operation or is locating, rewinding, or unloading.

4. Busy, Clean and Maintenance indicators lighted: the LED test that occurs at power-on time, after a
system reset or during microcode recovery.

5. Two major conditions may occur here:

a. All three indicators flash quickly, then the Maintenance LED stays ON solid while the other two

LEDs flash or stay OFF. This indicates a hard failure on the drive and the drive is sending a coded
message of the associated FID. For more information on LED meanings in CE Mode, see
Figure 252 on page PROC-9 and Figure 254 on page PROC-12.

b. All three indicators flash quickly, then all three come ON solid for a time, then the three indicators

flash quickly again. This pattern may repeat as many as four times. This indicates that the
microcode has encountered problems, and is trying to recover. If the microcode fails to recover, it
will then flash the three indicators continuously until the device is powered OFF or reset.

On momentarily as a lamp test during power-on reset

&

or during microcode recovery.

5

START

Start START-11

FID Entry Point

Figure 8 lists each FRU identifier (Reported FID) and the field replaceable units (FRUs) to change, or
problem areas to investigate under FRU Name. The figure (beginning with the Third Release) also
contains the Repair Sequence you should follow in performing procedures or FRU replacements. Also
included are page Reference or Instruction to the removal and replacement procedure for the FRU.
Each FRU or problem is identified by name. The technical area code (TAC), provided here and in the
CARR section, is to assist you with call reporting. The Duration in hours is intended to give you some
idea of how long each FRU removal and replacement procedure will take. These numbers, along with the
time it takes to remove and replace decorative covers (see times given for covers in the CARR section)
should give you a ball park estimate of what time you can expect to spend replacing the parts. These
times do not include diagnose and checkout time.

FIDs are displayed on the operator/CE panel in a FID message and in the error log. For example, if the
message is FID1 90, 1 is the severity and 90 is the FID. “Intervention Screens” on page PANEL-9
describes the different types of messages and their impact on 3570 availability. The FID relates to the
FRUs that have the highest probability of causing the problem. Only the reported FID is displayed on the
panel and in the FID log. See Figure 8 for the complete list of FIDs and associated FRUs. Always replace
the FRU or perform the recommended procedure in the order of Repair Sequence which takes into
consideration failure probability.

If the FID has cable FRUs in the FRU list, reseat the cable FRUs before replacing any FRU in the list.
If you are servicing a 3570 model that is Rack installed, two people are required to lift the device from the

rack. Refer to “Installing the 3570 in a Rack” on page INST-20 for the procedure to use the hoist in cases
where you are alone.

The service information message (SIM) record, which the 3570 sends to the host, also has the reported
FID information. See “Service Information Messages (SIMs)” on page MSG-2.

Figure 8 (Page 1 of 12). FIDs, FRUs, and TACs

Reported

FID

00 The drive serial number is the default value

01 The drive logic card serial number is the default value

03 Invalid setup detected

Repair

Sequence

1 Invalid drive serial number — — Enter valid drive serial number.

1 Invalid drive logic card serial

1 Configuration problem — — Ensure the config/install options

FRU Name Prob-

ability

— — Replace the drive logic card. The
number. This number is set
when the card is built and
cannot be changed in the field.

TAC

Code &
(Duration
in hours)

Page Reference or Instruction

Go to “Drive Serial
Number—Library Models Only” on
page PROC-36.

procedure is at “FID EA: Drive
Logic Card” on page CARR-16. If
this does not resolve the problem,
call for support.

are correct (library models only).

START-12 IBM 3570 MI

Figure 8 (Page 2 of 12). FIDs, FRUs, and TACs

Reported

FID

90 Electronic fault. See also “Library Operator Panel Problems: MAP” on page MAPS-3.

94 Bar code reader failure. Perform the procedure at “Resolving Bar Code Reader Problems” on page PROC-31

95 Did not detect accessor movement.

96 Timeout trying to extract a cartridge from a drive.

Repair

Sequence

1 Library operator panel display 50% L05 (0.2) CARR-36
2 Library operator panel display

3 Library control card 10% T15 (0.2) CARR-38

before replacing any of the following FRUs.

1 Bar code reader 70% T18 (0.1) CARR-37
2 Library control card 20% T15 (0.1) CARR-38
3 Picker assembly 3% T12 (0.1) CARR-40
4 Picker cable 3% C03 (0.1) CARR-39
5 Library interface cable 2% C03 (0.1) CARR-49
6 Drive logic card 2% L01 (0.5) CARR-16

1. Check for anything that might obstruct picker movement.

2. Ensure that cartridges are positioned in the magazines properly. If the picker does not place the cartridges
fully into the magazines, replace the picker assembly before replacing any other FRUs.

3. This failure can also be caused by infrared light reflecting from the picker belts onto the Cartridge Present
sensor. If the picker belts are shiny and you suspect this is the cause, clean the picker belts with alcohol
on a lint-free cloth.

4. If the above checks don't fix the problem, cycle the power off then on to the 3570 and observe the
accessor assembly before replacing FRUs:

a. If the accessor motor assembly can move the picker back and forth, replace the accessor assembly

b. If accessor motor assembly cannot move the picker back and forth, replace the FRUs in the order

1 Accessor motor assembly 75% T17 (0.2) CARR-38
2 Library control card 15% T15 (0.1) CARR-38
3 Library sensor cable 5% T04 (0.4) CARR-50
4 Accessor assembly 5% T14 (0.6) CARR-37

1. Before replacing any FRUs below, inspect the cartridge that was being used when the error occurred. Look
for physical defects. Have the customer replace the cartridge if it is damaged.

2. A false 96 error can occur when the library door is opened when the library is attempting to put a cartridge
away as part of the power-up sequence. If you believe this occurred, do not replace FRUs at this time.

3. Before replacing FRUs below, ensure that the appropriate sensors are operating correctly. See Figure 130
on page PANEL-27 and select UTILITIES from the CE OPTIONS Menu, then select DISP SENSORS from
the CE UTILITIES Menu.

4. Ensure that the drive door is not binding or sticking.

1 Loader assembly 30% T45 (1.6) CARR-28
2 Picker assembly 20% T12 (0.1) CARR-40
3 Picker cable 20% C03 (0.1) CARR-39
4 Library control card 10% T15 (0.1) CARR-38
5 Drive logic card, see Note 1 on

6 Loader home sensor 8% T31 (0.1) CARR-33
7 Library sensor cable 4% T04 (0.4) CARR-50

FRU Name Prob-

cable

before replacing any of the other FRUs.

listed below.

page START-23.

TAC

ability

40% C03 (0.1) CARR-36

8% L01 (0.5) CARR-16

Code &
(Duration
in hours)

Page Reference or Instruction

START

Start START-13

Figure 8 (Page 3 of 12). FIDs, FRUs, and TACs

Reported

FID

97 Electronic-detected fault

98 Load or unload error while moving cleaner cartridge between the library cleaner cartridge cell and the drive.

9A One of the sensors in the library did not change states.

9B Sensor in an invalid condition.

9C Sensor in an invalid condition.

Repair

Sequence

1 Library control card 70% T15 (0.1) CARR-38
2 Drive logic card 25% L01 (0.5) CARR-16
3 Library interface cable 3% C03 (0.1) CARR-49
4 Power supply 2% P04 (0.1) CARR-32

Sensor did not change state.

Notes:

1. Check the cleaner cartridge for physical damage.

2. Before replacing FRUs below, ensure that the appropriate sensors are operating correctly. See Figure 130
on page PANEL-27 and select UTILITIES from the CE OPTIONS Menu, then select DISP SENSORS from
the CE UTILITIES Menu.

1 Picker assembly 70% T12 (0.1) CARR-40
2 Cleaner cartridge- present

3 Library control card 4% T15 (0.1) CARR-38
4 Library sensor cable 1% T04 (0.4) CARR-50

Note: Before replacing FRUs below, ensure that the appropriate sensors are operating correctly. See

1 Picker assembly 70% T12 (0.1) CARR-40
2 Picker cable 20% C03 (0.1) CARR-39
3 Library control card 7% T15 (0.1) CARR-38
4 Library sensor cable 3% T04 (0.4) CARR-50

Note: Before replacing FRUs below, ensure that the appropriate sensors are operating correctly. See

1 Drive global sensor pair 90% T31 (0.2) CARR-41
2 Library control card 9% T15 (0.1) CARR-38
3 Library sensor cable 1% T04 (0.4) CARR-50

Note: Before replacing FRUs below, ensure that the appropriate sensors are operating correctly. See

1 Magazine global sensor pair 90% T31 (0.2) CARR-42
2 Library control card 7% T15 (0.1) CARR-38
3 Library sensor cable 3% L01 (0.4) CARR-50

FRU Name Prob-

ability

25% T31 (0.1) CARR-49

sensor

Figure 130 on page PANEL-27 and select UTILITIES from the CE OPTIONS Menu, then select DISP
SENSORS from the CE UTILITIES Menu.

Figure 130 on page PANEL-27 and select UTILITIES from the CE OPTIONS Menu, then select DISP
SENSORS from the CE UTILITIES Menu.

Figure 130 on page PANEL-27 and select UTILITIES from the CE OPTIONS Menu, then select DISP

SENSORS from the CE UTILITIES Menu.

TAC

Code &
(Duration
in hours)

Page Reference or Instruction

START-14 IBM 3570 MI

Figure 8 (Page 4 of 12). FIDs, FRUs, and TACs

Reported

FID

9E Sensor did not change state.

9F Load or unload error when moving a cartridge between the drive and the library (a sensor did not change

A0 Sensor did not change state.

A1 Sensor did not change state.

Repair

Sequence

Note: Before replacing FRUs below, ensure that the appropriate sensors are operating correctly. See

1 Priority cell cartridge-present

2 Library sensor cable 5% L01 (0.4) CARR-50
3 Library control card 5% T15 (0.1) CARR-38

state).

1. Before replacing any FRUs below, inspect the cartridge that was being used when the error occurred. Look
for physical defects. Have the customer replace the cartridge if it is damaged.

2. A false 9F error can occur when the library door is opened when the library is attempting to put a cartridge
away as part of the power-up sequence. If you believe this occurred, do not replace FRUs at this time.

3. Before replacing FRUs below, ensure that the appropriate sensors are operating correctly. See Figure 130
on page PANEL-27 and select UTILITIES from the CE OPTIONS Menu, then select DISP SENSORS from
the CE UTILITIES Menu.

4. Ensure that the drive door is not binding or sticking.

1 Picker assembly 30% T12 (0.1) CARR-40
2 Loader assembly 20% T45 (1.6) CARR-28
3 Picker cable 20% C03 (0.1) CARR-39
4 Library control card 10% T15 (0.1) CARR-38
5 Drive logic card, see Note 1 on

6 Loader home sensor 8% T31 (0.1) CARR-33
7 Library sensor cable 4% T04 (0.4) CARR-50

Note: Before replacing FRUs below, ensure that the appropriate sensors are operating correctly. See

1 Magazine 2 sensor 90% T31 (0.2) CARR-48
2 Library control card 7% T15 (0.1) CARR-38
3 Library sensor cable 3% T04 (0.4) CARR-50

Note: Before replacing FRUs below, ensure that the appropriate sensors are operating correctly. See

1 Magazine 1 sensor 90% T31 (0.1) CARR-49
2 Library control card 7% T15 (0.1) CARR-38
3 Library sensor cable 3% T04 (0.4) CARR-50

FRU Name Prob-

ability

Figure 130 on page PANEL-27 and select UTILITIES from the CE OPTIONS Menu, then select DISP
SENSORS from the CE UTILITIES Menu.

90% T31 (0.1) CARR-48

sensor

8% L01 (0.5) CARR-16

page START-23.

Figure 130 on page PANEL-27 and select UTILITIES from the CE OPTIONS Menu, then select DISP
SENSORS from the CE UTILITIES Menu.

Figure 130 on page PANEL-27 and select UTILITIES from the CE OPTIONS Menu, then select DISP

SENSORS from the CE UTILITIES Menu.

TAC

Code &
(Duration
in hours)

Page Reference or Instruction

START

Start START-15

Figure 8 (Page 5 of 12). FIDs, FRUs, and TACs

Reported

FID

A3 Sensor did not change state

A7 Picker or priority slot error.

A8 Picker or magazine error. Before replacing any FRUs below, inspect the cartridge that was being used when

A9 Picker feed error. Before replacing any FRUs below, inspect the cartridge that was being used when the error

Repair

Sequence

Note: Before replacing FRUs below, ensure that the appropriate sensors are operating correctly. See

1 Cleaner cartridge- present

2 Library control card 7% T15 (0.1) CARR-38
3 Library sensor cable 3% T04 (0.4) CARR-50

Notes:

1. Before replacing any FRUs below, inspect the cartridge that was being used when the error occurred for
physical defects. Have the customer replace the cartridge if it is damaged.

2. Before replacing FRUs below, ensure that the appropriate sensors are operating correctly. See Figure 130
on page PANEL-27 and select UTILITIES from the CE OPTIONS Menu, then select DISP SENSORS from
the CE UTILITIES Menu.

1 Library magazine 50% Q05 (0.1) Customer purchase item. Try

2 Picker assembly 40% T12 (0.1) CARR-40
3 Picker cable 5% C03 (0.1) CARR-39
4 Library control card 5% T15 (0.1) CARR-38

the error occurred for physical defects. Have the customer replace the cartridge if it is damaged.
Note: Before replacing FRUs below, ensure that the appropriate sensors are operating correctly. See

1 Library magazine 50% Q05 (0.1) Customer purchase item. Try

2 Picker assembly 40% T12 (0.1) CARR-40
3 Picker cable 5% C03 (0.1) CARR-39
4 Library control card 5% T15 (0.1) CARR-38

occurred for physical defects. Have the customer replace the cartridge if it is damaged.
Note: Before replacing FRUs below, ensure that the appropriate sensors are operating correctly. See

1 Library magazine 50% Q05 (0.1) Customer purchase item. Try

2 Picker assembly 40% T12 (0.1) CARR-40
3 Picker cable 5% C03 (0.1) CARR-39
4 Library control card 5% T15 (0.1) CARR-38

FRU Name Prob-

ability

Figure 130 on page PANEL-27 and select UTILITIES from the CE OPTIONS Menu, then select DISP
SENSORS from the CE UTILITIES Menu.

90% T31 (0.1) CARR-49

sensor

Figure 130 on page PANEL-27 and select UTILITIES from the CE OPTIONS Menu, then select DISP
SENSORS from the CE UTILITIES Menu.

Figure 130 on page PANEL-27 and select UTILITIES from the CE OPTIONS Menu, then select DISP

SENSORS from the CE UTILITIES Menu.

TAC

Code &
(Duration
in hours)

Page Reference or Instruction

another magazine before replacing
any FRUs below.

another magazine before replacing
any FRUs below.

another magazine before replacing
any FRUs below.

START-16 IBM 3570 MI

Figure 8 (Page 6 of 12). FIDs, FRUs, and TACs

Reported

FID

AA Library door open sensor

B1 Drive LED fault detected

B9 Cartridge is not fully seated in the loader.

BA Loader asm or servo card

BB Loader asm, servo card, or tape cartridge.

Repair

Sequence

Note: Before replacing FRUs below, ensure that the appropriate sensors are operating correctly. See

1 Library door open sensor 80% T31 (0.2) CARR-51
2 Library control card 14% T15 (0.1) CARR-38
3 Library sensor cable 6% T04 (0.4) CARR-50

1 Drive LED card 81% L05 (0.1) CARR-31
2 Drive logic card 10% L01 (0.5) CARR-16
3 Drive sensor cable 9% T04 (1.1) CARR-29

Note: This could be an operator problem in drive-only machines without a library.

1. Ensure that the cartridge is not damaged.

2. Ensure that the cartridge is a 3570 type cartridge.
1 Tape cartridge 40% D07 (0.1) Customer item. Inspect for

2 Loader assembly 35% T45 (1.6) CARR-28
3 Picker assembly (For library

1 Loader assembly 50% T45 (1.6) CARR-28
2 Drive servo card 45% T53 (1.0) CARR-27
3 Drive logic card 3% L01 (0.5) CARR-16
4 Mother Board 2% L02 (1.0) CARR-28

1. Before replacing any FRUs below, inspect the cartridge that was being used when the error occurred for

physical defects. Have the customer replace the cartridge if it is damaged.

2. Also ensure that the cartridge is a 3570 type cartridge.
1 Tape cartridge (check first) 20% D07 (0.1) Customer item. Inspect for

2 Loader assembly 50% T45 (1.6) CARR-28
3 Drive servo card 30% T53 (1.0) CARR-27

FRU Name Prob-

Figure 130 on page PANEL-27 and select UTILITIES from the CE OPTIONS Menu, then select DISP
SENSORS from the CE UTILITIES Menu.

only)

TAC

ability

25% T12 (0.1) CARR-40

Code &
(Duration
in hours)

Page Reference or Instruction

damage. Try another cartridge
before replacing the FRUs below.

damage. Try another cartridge
before replacing the FRUs below.

START

Start START-17

Figure 8 (Page 7 of 12). FIDs, FRUs, and TACs

Reported

FID

BC Load or unload failure.

BF Thermal error. The tripped thermal is located on the drive logic card. Causes of a thermal trip can be

C1 Plus 5 or plus 12 volts not within specification. This FID is also reported when the drive detects a power

C5 Tape cartridge or cartridge type sensor

CA Sensor failed to change state

Repair

Sequence

Note: This FID can be caused by microcode. If the microcode level in this 3570 is at D1I4_22C or lower

1. Before replacing any FRUs below, inspect the cartridge that was being used when the error occurred for
physical defects. Have the customer replace the cartridge if it is damaged.

2. Ensure that the cartridge is a 3570 type cartridge.

3. Ensure that the appropriate sensors are operating correctly. See Figure 130 on page PANEL-27 and
select UTILITIES from the CE OPTIONS Menu, then select DISP SENSORS from the CE UTILITIES
Menu.

1 Tape cartridge (check first) 20% D07 (0.1) Customer item. Inspect for

2 Loader assembly (See note) 55% T45 (1.6) CARR-28
3 Drive servo card 20% T53 (1.0) CARR-27
4 Drive logic card 5% L01 (0.5) CARR-16

overheating of the logic card circuits, a missing front drive bezel which is needed to deflect airflow to the drive
logic card, a failing drive fan, or blockage of airflow in the fan area. If the cooling system appears to be
adequate, replace the drive logic card.

1 Drive logic card 75% L01 (0.5) CARR-16
2 Drive cooling fan 25% A03 (0.3) CARR-13

outage. Before replacing FRU's power off then back on.

1 Power supply 90% P04 (0.1) CARR-32
2 Drive servo card 10% T53 (1.0) CARR-27

Note: Before replacing FRUs below, ensure that the appropriate sensors are operating correctly. See

1 Tape cartridge (Check first) 90% D07 (0.1) Customer item. Inspect for

2 Cartridge type sensor, see Note

3 Drive servo card 4% T53 (1.0) CARR-27

Note: Before replacing FRUs below, ensure that the appropriate sensors are operating correctly. See

1 Loader home sensor 55% T31 (0.1) CARR-33
2 Drive servo card 41% T53 (1.0) CARR-27
3 Drive sensor cable 9% T04 (1.1) CARR-29

FRU Name Prob-

ability

contact the next level of support before replacing any hardware.

Figure 130 on page PANEL-27 and select UTILITIES from the CE OPTIONS Menu, then select DISP
SENSORS from the CE UTILITIES Menu.

6% T31 (1.6) CARR-28

3 on page START-23.

Figure 130 on page PANEL-27 and select UTILITIES from the CE OPTIONS Menu, then select DISP

SENSORS from the CE UTILITIES Menu.

TAC

Code &
(Duration
in hours)

Page Reference or Instruction

damage. Try another cartridge
before replacing the FRUs below.

damage. Try another cartridge.

START-18 IBM 3570 MI