IBM HS12, BladeCenter HS12Type 8014, BladeCenter HS12Type 8028, BladeCenter HS12Type 1916 Service Manual
BladeCenter HS12
Type 8014, 8028 or 1916
Problem Determination and Service Guide
BladeCenter HS12
Type 8014, 8028 or 1916
Problem Determination and Service Guide
Note: Before using this information and the product it supports, read the general information in
“Notices” on page 179 and the Warranty and Support Information document for your blade server
type on the IBM Documentation CD.
Seventh Edition (May 2010)
© Copyright IBM Corporation 2008, 2010.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.
Contents
Safety ...............v
Guidelines for trained service technicians ....vi
Inspecting for unsafe conditions ......vi
Guidelines for servicing electrical equipment . . vii
Safety statements ............viii
Chapter 1. Start here .........1
Diagnosing a problem ...........1
Undocumented problems ..........4
Chapter 2. Introduction ........5
Related documentation ...........5
Notices and statements in this document .....6
Features and specifications..........6
Blade server controls and LEDs ........7
Turning on the blade server .........9
Turning off the blade server .........10
System-board layouts ...........10
System-board connectors .........11
System-board switches..........12
System-board LEDs...........13
Chapter 3. Configuring the blade server 15
Using the Configuration/Setup Utility program . . 15
Configuration/Setup Utility menu ......16
Using passwords ...........18
Using the ServerGuide Setup and Installation CD . 19
ServerGuide features ..........19
Setup and configuration overview ......19
Typical operating-system installation .....20
Installing the operating system without using
ServerGuide .............20
Using the PXE boot agent utility program ....21
Firmware updates ............21
Configuring the Gigabit Ethernet controller....21
Configuring a SAS RAID array ........22
Using the LSI Logic Configuration Utility program 23
Chapter 4. Parts listing, Types 8014,
8028 and 1916 ...........25
Chapter 5. Removing and replacing
blade server components.......31
Installation guidelines ...........31
System reliability guidelines ........32
Handling static-sensitive devices ......32
Returning a device or component ......33
Removing the blade server from the BladeCenter
unit .................33
Installing the blade server in a BladeCenter unit . . 34
Removing and replacing Tier 1 customer replaceable
units (CRUs) ..............35
Removing the blade server cover ......35
Installing the blade server cover ......36
Removing an optional expansion unit ....37
Installing an optional expansion unit .....38
Removing the bezel assembly .......39
Installing the bezel assembly .......40
Removing a fixed-storage drive.......41
Installing a fixed-storage drive .......42
Removing a hot-swap storage drive .....43
Installing a hot-swap storage drive .....44
Removing a memory module .......44
Installing a memory module........46
Removing a concurrent KVM card......48
Installing a concurrent KVM card ......49
Removing an I/O expansion card ......50
Installing an I/O expansion card ......51
Removing a storage interface card ......53
Installing a storage interface card ......54
Removing a high-speed expansion card ....55
Installing a high-speed expansion card ....56
Removing the battery ..........57
Installing the battery ..........58
Removing and replacing field replaceable units . . 60
Removing a microprocessor and heat sink . . . 60
Installing a microprocessor and heat sink . . . 62
Removing the system-board assembly ....65
Installing the system-board assembly .....66
Chapter 6. Diagnostics ........67
Diagnostic tools overview .........67
POST ................68
POST beep codes ...........68
Error logs ..............76
BMC error messages ..........78
POST error codes ...........86
Checkout procedure ...........112
About the checkout procedure.......113
Performing the checkout procedure .....113
Troubleshooting tables ..........114
General problems ...........114
Storage drive problems .........114
Intermittent problems .........115
Keyboard or mouse problems .......115
Memory problems ...........116
Microprocessor problems ........117
Monitor or video problems ........118
Network connection problems .......119
Optional-device problems ........119
Power error messages .........120
Power problems ...........122
Removable-media drive problems .....124
ServerGuide problems .........126
Service processor problems ........126
Software problems...........126
Universal Serial Bus (USB) port problems . . . 127
Light path diagnostics ..........127
Viewing the light path diagnostics LEDs . . . 128
© Copyright IBM Corp. 2008, 2010 iii
Light path diagnostics LEDs .......130
Dynamic system analysis diagnostic programs and
messages ...............132
Running the diagnostic programs .....133
Diagnostic text messages ........134
Viewing the test log ..........134
Diagnostic messages ..........135
BMC self tests .............135
Broadcom Ethernet device tests .......147
CPU stress tests ............148
Memory self tests ............151
Optical drive self tests ..........157
Storage drive self tests ..........163
Tape alert flags .............164
Recovering from a BIOS update failure .....165
Service processor (BMC) error codes......167
Solving SAS hard disk drive problems .....167
Solving shared BladeCenter resource problems . . 167
Keyboard or mouse problems .......168
Media tray problems ..........168
Network connection problems .......170
Power problems ...........170
Video problems............171
Solving undetermined problems .......171
Problem determination tips.........173
Appendix. Getting help and technical
assistance.............175
Before you call .............175
Using the documentation .........176
Getting help and information from the World Wide
Web................176
Software service and support ........176
Hardware service and support .......177
IBM Taiwan product service ........177
Notices ..............179
Trademarks ..............179
Important notes ............180
Particulate contamination .........181
Documentation format ..........182
Electronic emission notices .........182
Federal Communications Commission (FCC)
statement..............182
Industry Canada Class A emission compliance
statement..............182
Avis de conformité à la réglementation
d'Industrie Canada ..........182
Australia and New Zealand Class A statement 183
European Union EMC Directive conformance
statement..............183
Germany Class A statement .......183
Taiwan Class A compliance statement ....184
People's Republic of China Class A electronic
emission statement ..........184
Japan VCCI Class A statement.......185
Korea Communications Commission (KCC)
statement..............185
Japan Electronics and Information Technology
Industries Association (JEITA) statement . . . 185
Index ...............187
iv
BladeCenter HS12 Type 8014, 8028 or 1916: Problem Determination and Service Guide
Safety
Before installing this product, read the Safety Information.
Antes de instalar este produto, leia as Informações de Segurança.
Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.
Læs sikkerhedsforskrifterne, før du installerer dette produkt.
Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.
Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.
Avant d'installer ce produit, lisez les consignes de sécurité.
Vor der Installation dieses Produkts die Sicherheitshinweise lesen.
Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.
© Copyright IBM Corp. 2008, 2010 v
Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.
Antes de instalar este produto, leia as Informações sobre Segurança.
Antes de instalar este producto, lea la información de seguridad.
Läs säkerhetsinformationen innan du installerar den här produkten.
Guidelines for trained service technicians
This section contains information for trained service technicians.
Inspecting for unsafe conditions
Use this information to help you identify potential unsafe conditions in an IBM
product that you are working on.
Each IBM product, as it was designed and manufactured, has required safety items
to protect users and service technicians from injury. The information in this section
addresses only those items. Use good judgment to identify potential unsafe
conditions that might be caused by non-IBM alterations or attachment of non-IBM
features or optional devices that are not addressed in this section. If you identify
an unsafe condition, you must determine how serious the hazard is and whether
you must correct the problem before you work on the product.
Consider the following conditions and the safety hazards that they present:
v Electrical hazards, especially primary power. Primary voltage on the frame can
cause serious or fatal electrical shock.
v Explosive hazards, such as a damaged CRT face or a bulging capacitor.
v Mechanical hazards, such as loose or missing hardware.
To inspect the product for potential unsafe conditions, complete the following
steps:
1. Make sure that the power is off and the power cords are disconnected.
2. Make sure that the exterior cover is not damaged, loose, or broken, and observe
any sharp edges.
3. Check the power cords:
v Make sure that the third-wire ground connector is in good condition. Use a
meter to measure third-wire ground continuity for 0.1 ohm or less between
the external ground pin and the frame ground.
v Make sure that the power cords are the correct type.
®
vi BladeCenter HS12 Type 8014, 8028 or 1916: Problem Determination and Service Guide
v Make sure that the insulation is not frayed or worn.
4. Remove the cover.
5. Check for any obvious non-IBM alterations. Use good judgment as to the safety
of any non-IBM alterations.
6. Check inside the system for any obvious unsafe conditions, such as metal
filings, contamination, water or other liquid, or signs of fire or smoke damage.
7. Check for worn, frayed, or pinched cables.
8. Make sure that the power-supply cover fasteners (screws or rivets) have not
been removed or tampered with.
Guidelines for servicing electrical equipment
Observe these guidelines when you service electrical equipment.
v Check the area for electrical hazards such as moist floors, nongrounded power
extension cords, and missing safety grounds.
v Use only approved tools and test equipment. Some hand tools have handles that
are covered with a soft material that does not provide insulation from live
electrical current.
v Regularly inspect and maintain your electrical hand tools for safe operational
condition. Do not use worn or broken tools or testers.
v Do not touch the reflective surface of a dental mirror to a live electrical circuit.
The surface is conductive and can cause personal injury or equipment damage if
it touches a live electrical circuit.
v Some rubber floor mats contain small conductive fibers to decrease electrostatic
discharge. Do not use this type of mat to protect yourself from electrical shock.
v Do not work alone under hazardous conditions or near equipment that has
hazardous voltages.
v Locate the emergency power-off (EPO) switch, disconnecting switch, or electrical
outlet so that you can turn off the power quickly in the event of an electrical
accident.
v Disconnect all power before you perform a mechanical inspection, work near
power supplies, or remove or install main units.
v Before you work on the equipment, disconnect the power cord. If you cannot
disconnect the power cord, have the customer power-off the wall box that
supplies power to the equipment and lock the wall box in the off position.
v Never assume that power has been disconnected from a circuit. Check it to
make sure that it has been disconnected.
v If you have to work on equipment that has exposed electrical circuits, observe
the following precautions:
– Make sure that another person who is familiar with the power-off controls is
near you and is available to turn off the power if necessary.
– When you work with powered-on electrical equipment, use only one hand.
Keep the other hand in your pocket or behind your back to avoid creating a
complete circuit that could cause an electrical shock.
– When you use a tester, set the controls correctly and use the approved probe
leads and accessories for that tester.
– Stand on a suitable rubber mat to insulate you from grounds such as metal
floor strips and equipment frames.
v Use extreme care when you measure high voltages.
Safety vii
v To ensure proper grounding of components such as power supplies, pumps,
v If an electrical accident occurs, use caution, turn off the power, and send another
Safety statements
These statements provide the caution and danger information used in this
documentation.
Important:
Each caution and danger statement in this documentation is labeled with a
number. This number is used to cross reference an English-language caution or
danger statement with translated versions of the caution or danger statement in
the Safety Information document.
For example, if a caution statement is labeled “Statement 1,” translations for that
caution statement are in the Safety Information document under “Statement 1.”
Be sure to read all caution and danger statements in this documentation before you
perform the procedures. Read any additional safety information that comes with
your system or optional device before you install the device.
blowers, fans, and motor generators, do not service these components outside of
their normal operating locations.
person to get medical aid.
Statement 1
viii BladeCenter HS12 Type 8014, 8028 or 1916: Problem Determination and Service Guide
DANGER
Electrical current from power, telephone, and communication cables is
hazardous.
To avoid a shock hazard:
v Do not connect or disconnect any cables or perform installation,
maintenance, or reconfiguration of this product during an electrical storm.
v Connect all power cords to a properly wired and grounded electrical outlet.
v Connect to properly wired outlets any equipment that will be attached to
this product.
v When possible, use one hand only to connect or disconnect signal cables.
v Never turn on any equipment when there is evidence of fire, water, or
structural damage.
v Disconnect the attached power cords, telecommunications systems,
networks, and modems before you open the device covers, unless
instructed otherwise in the installation and configuration procedures.
v Connect and disconnect cables as described in the following table when
installing, moving, or opening covers on this product or attached devices.
To Connect: To Disconnect:
1. Turn everything OFF.
2. First, attach all cables to devices.
3. Attach signal cables to connectors.
4. Attach power cords to outlet.
5. Turn device ON.
1. Turn everything OFF.
2. First, remove power cords from outlet.
3. Remove signal cables from connectors.
4. Remove all cables from devices.
Statement 2
CAUTION:
When replacing the lithium battery, use only IBM Part Number 33F8354 or an
equivalent type battery recommended by the manufacturer. If your system has a
module containing a lithium battery, replace it only with the same module type
made by the same manufacturer. The battery contains lithium and can explode if
not properly used, handled, or disposed of.
Do not:
v Throw or immerse into water
v Heat to more than 100°C (212°F)
v Repair or disassemble
Dispose of the battery as required by local ordinances or regulations.
Safety ix
Statement 12
CAUTION:
The following label indicates a hot surface nearby.
Statement 21
CAUTION:
Hazardous energy is present when the blade is connected to the power source.
Always replace the blade cover before installing the blade.
United Kingdom telecommunications safety requirement
Notice to Customers
This apparatus is approved under approval number NS/G/1234/J/100003 for
indirect connection to public telecommunication systems in the United Kingdom.
x BladeCenter HS12 Type 8014, 8028 or 1916: Problem Determination and Service Guide
Chapter 1. Start here
You can solve many problems without outside assistance by following the
troubleshooting procedures in this documentation and on the IBM website.
This Problem Determination and Service Guide describes the diagnostic tests that you
can perform, troubleshooting procedures, and explanations of error messages and
error codes. The documentation that comes with your operating system and
software also contains troubleshooting information.
Diagnosing a problem
Before you contact IBM or an approved warranty service provider, follow these
procedures in the order in which they are presented to diagnose a problem with
your blade server.
1. Determine what has changed. Determine whether any of the following items
were added, removed, replaced, or updated before the problem occurred:
v Hardware components
v Device drivers and firmware
v System software
v UEFI firmware
v System input power or network connections
If possible, return the blade server to the condition it was in before the problem
occurred.
2. View the light path diagnostics LEDs and event logs. The blade server is
designed for ease of diagnosis of hardware and software problems.
v Light path diagnostics LEDs: See “Light path diagnostics LEDs” on page 130
for information about light path diagnostics LEDs that are lit and actions that
you should take.
v Event logs: See “Error logs” on page 76 for information about notification
events and diagnosis.
v Software or operating-system error codes: See the documentation for the
software or operating system for information about a specific error code. See
the manufacturer's website for documentation.
3. Run IBM Dynamic System Analysis (DSA) and collect system data. Run
Dynamic System Analysis (DSA) to collect information about the hardware,
firmware, software, and operating system. Have this information available
when you contact IBM or an approved warranty service provider. For
instructions for running the DSA program, see the Dynamic System Analysis
Installation and User's Guide.
To download the latest version of DSA code and the Dynamic System Analysis
Installation and User's Guide, go to http://www.ibm.com/systems/support/
supportsite.wss/docdisplay?brandind=5000008&lndocid=SERV-DSA or
complete the following steps.
Note: Changes are made periodically to the IBM website. The actual procedure
might vary slightly from what is described in this document.
a. Go to http://www.ibm.com/systems/support/.
b. Under IBM Systems support, click BladeCenter.
© Copyright IBM Corp. 2008, 2010 1
c. Under Popular links, click Software and device drivers.
d. Under Related downloads, click Dynamic System Analysis (DSA).
4. Check for and apply code updates. Fixes or workarounds for many problems
might be available in updated UEFI firmware, device firmware, or device
drivers.
Important: Some cluster solutions require specific code levels or coordinated
code updates. If the device is part of a cluster solution, verify that the latest
level of code is supported for the cluster solution before you update the code.
a. Install UpdateXpress system updates. You can install code updates that are
packaged as an UpdateXpress System Pack. An UpdateXpress System Pack
contains an integration-tested bundle of online firmware and device-driver
updates for your blade server. In addition, you can use IBM ToolsCenter
Bootable Media Creator to create bootable media that is suitable for
applying firmware updates and running preboot diagnostics. For more
information about UpdateXpress System Packs, see http://www.ibm.com/
systems/support/supportsite.wss/docdisplay?brandind=5000008
&lndocid=SERV-XPRESS . For more information about the Bootable Media
Creator, see http://www.ibm.com/systems/support/supportsite.wss/
docdisplay?lndocid=TOOL-BOMC&brandind=5000008.
Be sure to separately install any listed critical updates that have release
dates that are later than the release date of the UpdateXpress System Pack
(see step 4b).
b. Install manual system updates.
1) Determine the existing code levels.
From the advanced management module Web interface, click Monitors
and then click Firmware VPD.
In DSA, click Firmware/VPD to view system firmware levels, or click
Software to view operating-system levels.
2) Download and install updates of code that is not at the latest level.
To display a list of available updates for the blade server, go to
http://www.ibm.com/systems/support/supportsite.wss/
docdisplay?brandind=5000008&lndocid=MIGR-63017 or complete the
following steps.
5. Check for and correct an incorrect configuration. If the blade server is
incorrectly configured, a system function can fail to work when you enable it; if
you make an incorrect change to the blade server configuration, a system
function that has been enabled can stop working.
a. Make sure that all installed hardware and software are supported. See
http://www.ibm.com/servers/eserver/serverproven/compat/us/
2 BladeCenter HS12 Type 8014, 8028 or 1916: Problem Determination and Service Guide
Note: Changes are made periodically to the IBM website. The actual
procedure might vary slightly from what is described in this document.
a) Go to http://www.ibm.com/systems/support/.
b) Under IBM Systems support, click BladeCenter.
c) Under Popular links, click Software and device drivers.
d) Click BladeCenter HS12 to display the list of downloadable files for
the blade server.
When you click an update, an information page is displayed, including
a list of the problems that the update fixes. Review this list for your
specific problem; however, even if your problem is not listed, installing
the update might solve the problem.
eserver.html to verify that the blade server supports the installed operating
system, optional devices, and software levels. If any hardware or software
component is not supported, uninstall it to determine whether it is causing
the problem. You must remove nonsupported hardware before you contact
IBM or an approved warranty service provider for support.
b. Make sure that the blade server, operating system, and software are
installed and configured correctly. Many configuration problems are caused
by loose power or signal cables or incorrectly seated adapters. You might be
able to solve the problem by turning off the blade server, reconnecting
cables, reseating adapters, and turning the blade server back on. For
information about performing the checkout procedure, see “Checkout
procedure” on page 112. For information about configuring the blade server,
see Chapter 3, “Configuring the blade server,” on page 15.
6. See controller and management software documentation. If the problem is
associated with a specific function (for example, if a RAID hard disk drive is
marked offline in the RAID array), see the documentation for the associated
controller and management or controlling software to verify that the controller
is correctly configured.
Problem determination information is available for many devices such as RAID
and network adapters.
For problems with operating systems or IBM software or devices, complete the
following steps.
Note: Changes are made periodically to the IBM website. The actual procedure
might vary slightly from what is described in this document.
a. Go to http://www.ibm.com/systems/support/.
b. Under IBM Systems support, click BladeCenter.
c. From the Product family list, select BladeCenter HS12.
d. Under Support & downloads, click Documentation, Install, and Use to
search for related documentation.
7. Check for troubleshooting procedures and RETAIN tips. Troubleshooting
procedures and RETAIN tips document known problems and suggested
solutions. To search for troubleshooting procedures and RETAIN tips, complete
the following steps.
Note: Changes are made periodically to the IBM website. The actual procedure
might vary slightly from what is described in this document.
a. Go to http://www.ibm.com/systems/support/.
b. Under IBM Systems support, click BladeCenter.
c. From the Product family list, select BladeCenter HS12.
d. Under Support & downloads, click Troubleshoot.
e. Select the troubleshooting procedure or RETAIN tip that applies to your
problem:
v Troubleshooting procedures are under Diagnostic.
v RETAIN tips are under Troubleshoot.
8. Use the troubleshooting tables. See “Troubleshooting tables” on page 114 to
find a solution to a problem that has identifiable symptoms.
A single problem might cause multiple symptoms. Follow the troubleshooting
procedure for the most obvious symptom. If that procedure does not diagnose
the problem, use the procedure for another symptom, if possible.
Chapter 1. Start here 3
If the problem remains, contact IBM or an approved warranty service provider
for assistance with additional problem determination and possible hardware
replacement. To open an online service request, go to http://www.ibm.com/
support/electronic/portal/. Be prepared to provide information about any
error codes and collected data.
Undocumented problems
If you have completed the diagnostic procedure and the problem remains, the
problem might not have been previously identified by IBM. After you have
verified that all code is at the latest level, all hardware and software configurations
are valid, and no light path diagnostics LEDs or log entries indicate a hardware
component failure, contact IBM or an approved warranty service provider for
assistance.
To open an online service request, go to http://www.ibm.com/support/electronic/
portal/. Be prepared to provide information about any error codes and collected
data and the problem determination procedures that you have used.
4 BladeCenter HS12 Type 8014, 8028 or 1916: Problem Determination and Service Guide
Chapter 2. Introduction
Use this information to help you solve problems that might occur in your blade
server.
This Problem Determination and Service Guide contains information to help you solve
problems that might occur in your IBM BladeCenter
1916 blade server. It describes the diagnostic tools that come with the blade server,
error codes and suggested actions, and instructions for replacing failing
components.
Blade server machine type 8014 exclusively supports a SATA interface card which
controls the fixed-storage drives. Blade server machine type 8028 and 1916
exclusively supports a SAS interface card which controls hot-swap storage drives.
Note:
Replaceable components are of three types:
v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your
responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged
for the installation.
v Tier 2 CRU: You may install a Tier 2 CRU yourself or request IBM to install it, at
no additional charge, under the type of warranty service that is designated for
your server.
v Field replaceable unit (FRU): FRUs must be installed only by trained service
technicians.
For information about the terms of the warranty and getting service and assistance,
see the Warranty and Support Information document on the IBM Documentation CD.
®
HS12 Type 8014, 8028 or
Related documentation
Use this information to identify and locate related blade server documentation.
This Installation and User’s Guide contains general information about the blade
server, including how to install supported optional devices and how to configure
the blade server. The following documentation also comes with the blade server:
v Problem Determination and Service Guide
This document is in Portable Document Format (PDF) on the IBM Documentation
CD. It contains information to help you solve problems yourself, and it contains
information for service technicians.
v Safety Information
This document is in PDF on the IBM Documentation CD. It contains translated
caution and danger statements. Each caution and danger statement that appears
in the documentation has a number that you can use to locate the corresponding
statement in your language in the Safety Information document.
v Warranty and Support Information
This document is in PDF on the IBM Documentation CD. It contains information
about the terms of the warranty and getting service and assistance.
© Copyright IBM Corp. 2008, 2010 5
Depending on your BladeCenter product, additional documents might be included
on the IBM Documentation CD. In addition to the documentation in this library, be
sure to review the Planning and Installation Guide for your BladeCenter unit for
information to help you prepare for system installation and configuration. To check
for updated documentation and technical updates, complete the following steps.
Note: Changes are made periodically to the IBM Web site. The actual procedure
might vary slightly from what is described in this document.
1. Go to http://www.ibm.com/systems/support/.
2. Under Product support, click BladeCenter.
3. Under Popular links, click Publications lookup.
4. From the Product family menu, select BladeCenter HS12 and click Continue.
Notices and statements in this document
Use this information to understand the most common documentation notices and
statements and how they are used.
The caution and danger statements in this document are also in the multilingual
Safety Information document, which is on the IBM Documentation CD. Each
statement is numbered for reference to the corresponding statement in the Safety
Information document.
The following notices and statements are used in this document:
v Note: These notices provide important tips, guidance, or advice.
v Important: These notices provide information or advice that might help you
avoid inconvenient or problem situations.
v Attention: These notices indicate possible damage to programs, devices, or data.
An attention notice is placed just before the instruction or situation in which
damage might occur.
v Caution: These statements indicate situations that can be potentially hazardous
to you. A caution statement is placed just before the description of a potentially
hazardous procedure step or situation.
v Danger: These statements indicate situations that can be potentially lethal or
extremely hazardous to you. A danger statement is placed just before the
description of a potentially lethal or extremely hazardous procedure step or
situation.
Features and specifications
Use this table to view specific information about the blade server, such as, blade
server hardware features and the dimensions of the blade server.
Notes:
1. Power, cooling, removable-media drives, external ports, and advanced system
management are provided by the BladeCenter unit.
2. The operating system in the blade server must provide USB support for the
blade server to recognize and use the removable-media drives. The BladeCenter
unit uses USB for internal communications with these devices.
The following table is a summary of the features and specifications of the blade
server.
6 BladeCenter HS12 Type 8014, 8028 or 1916: Problem Determination and Service Guide
Table 1. Features and specifications
Microprocessor: Supports one Intel
LGA-771 microprocessor
Note: Use the Configuration/Setup
Utility program to determine the type
and speed of the microprocessors in
the blade server.
Memory:
v Dual-channel, dual inline memory
modules (DIMMs): 6 DIMM
connectors
v Type: ECC double-data rate (DDR2
667) DRAM. Supports 512 MB, 1
GB, 2 GB, and 4 GB DIMMs with
up to 24 GB of total memory on the
system board
Drives: Support for a pair of one of
the following storage drives:
v Hot-swap, small form factor (SFF)
Serial Attached SCSI (SAS) hard
disk drives, and hot-swap solid
state storage drives.
v Fixed SFF Serial Advanced
Technology Attachment (SATA)
hard disk drives
v Fixed SFF SATA solid state storage
drives
®
Predictive Failure Analysis (PFA)
alerts:
v Microprocessor
v Memory
v Hard disk drives
Electrical input: 12Vdc
Integrated functions:
v Expansion card interface
v Local service processor: Baseboard
management controller (BMC)
with Intelligent Platform
Management Interface (IPMI)
firmware
v ATI ES1000 video controller
v LSI 1064E SAS controller (type
8028 and 1916)
v SATA controller (type 8014)
v Concurrent keyboard/video/
mouse (cKVM) support when
optional cKVM feature card is
installed
v Light path diagnostics
v RS-485 interface for
communication with the
management module
v Automatic server restart (ASR)
v USB 2.0 for communication with
the cKVM and removable media
drives
v Serial over LAN (SOL)
v Redundant buses for
communication with keyboard,
mouse, and removable media
drives
Environment:
v Air temperature:
– Blade server on: 10°C to 35°C
(50°F to 95°F). Altitude:0mto
914.4 m (0 ft to 3000 ft)
– Blade server on: 10°C to 32°C
(50°F to 89.6°F). Altitude: 914.4 m
to 2133.6 m (3000 ft to 7000 ft)
– Blade server off: 10°C to 43°C
(50°F to 89.6°F). Altitude: 914.4 m
to 2133.6 m (3000 ft to 7000 ft)
– Blade server shipping: -40°C to
60°C (-40°F to 140°F)
v Humidity:
– Blade server on: 8% to 80%
– Blade server off: 8% to 80%
Size:
v Height: 24.5 cm (9.7 inches)
v Depth: 44.6 cm (17.6 inches)
v Width: 2.9 cm (1.14 inches)
v Maximum weight: 4.8 kg (10 lb)
Blade server controls and LEDs
Use this information for details about the controls and LEDs on the blade server.
Note: The control panel door is shown in the closed position in the following
illustration. To access the power-control button, you must open the control panel
door.
Chapter 2. Introduction 7
Activity LED
Location LED
KVM select button
Information LED
Blade-error LED
Media-tray select
button
Power-control button
Power-on LED
Keyboard/video/mouse (KVM) select button: Press this button to associate the
shared BladeCenter unit keyboard port, video port, and mouse port with the blade
server. The LED on this button flashes while the request is being processed and
then is lit when the ownership of the keyboard, video, and mouse has been
transferred to the blade server. It can take approximately 20 seconds to switch the
keyboard, video, and mouse control to the blade server.
Using a keyboard that is directly attached to the management-module, you can
press keyboard keys in the following sequence to switch KVM control between
blade servers instead of using the KVM select button:
NumLock NumLock blade_server_number Enter
blade_server_number is the two-digit number of the blade-server bay in which
the blade server is installed. A blade server that occupies more than one
blade-server bay is identified by the lowest bay number that it occupies.
If there is no response when you press the KVM select button, you can use the
management-module Web interface to determine whether local control has been
disabled on the blade server. See http://www-03.ibm.com/systems/management/
for more information.
Notes:
1. The operating system in the blade server must provide USB support for the
blade server to recognize and use the keyboard and mouse, even if the
keyboard and mouse have PS/2-style connectors.
®
2. If you install a supported Microsoft
Windows®operating system on the blade
server while it is not the current owner of the keyboard, video, and mouse, a
delay of up to 1 minute occurs the first time that you switch the keyboard,
video, and mouse to the blade server. All subsequent switching takes place in
the normal KVM switching time frame (up to 20 seconds).
Activity LED: When this green LED is lit, it indicates that there is activity on the
hard disk drive or network.
Location LED: The system administrator can remotely turn on this blue LED to aid
in visually locating the blade server. When this LED is lit, the location LED on the
BladeCenter unit is also lit. The location LED can be turned off through the
8 BladeCenter HS12 Type 8014, 8028 or 1916: Problem Determination and Service Guide
management-module Web interface at or through IBM®Director Console. For more
information about the management-module Web interface, see
http://www-03.ibm.com/systems/management/. For more information about
®
Director, see the documentation on the IBM®Director CD that comes with
IBM
the server, or visit the IBM
®
Director Information Center at http://
publib.boulder.ibm.com/infocenter/eserver/v1r2/topic/diricinfo_all/
diricinfoparent.html .
Information LED: When this amber LED is lit, it indicates that information about a
system error in the blade server has been placed in the management-module event
log. The information LED can be turned off through the management-module Web
interface at or through IBM
management-module Web interface, see http://www-03.ibm.com/systems/
management/. For more information about IBM
on the IBM
®
Director CD that comes with the server, or visit the IBM®Director
®
Director Console. For more information about the
®
Director, see the documentation
Information Center at http://publib.boulder.ibm.com/infocenter/eserver/v1r2/
topic/diricinfo_all/diricinfoparent.html .
Blade-error LED: When this amber LED is lit, it indicates that a system error has
occurred in the blade server. The blade-error LED turns off only after the error is
corrected.
Media-tray select button: Press this button to associate the shared BladeCenter
unit media tray (removable-media drives) with the blade server. The LED on the
button flashes while the request is being processed and then is lit when the
ownership of the media tray has been transferred to the blade server. It can take
approximately 20 seconds for the operating system in the blade server to recognize
the media tray.
If there is no response when you press the media-tray select button, you can use
the management-module Web interface to determine whether local control has
been disabled on the blade server.
Note: The operating system in the blade server must provide USB support for the
blade server to recognize and use the removable-media drives.
Power-control button: This button is behind the control panel door. Press this
button to turn on or turn off the blade server.
Note: The power-control button has effect only if local power control is enabled
for the blade server. Local power control is enabled and disabled through the
management-module Web interface.
Power-on LED: This green LED indicates the power status of the blade server in
the following manner:
v Flashing rapidly: The service processor (BMC) on the blade server is
communicating with the management module.
v Flashing slowly: The blade server has power but is not turned on.
v Lit continuously: The blade server has power and is turned on.
Turning on the blade server
Use this information to turn on the blade server.
Chapter 2. Introduction 9
After you connect the blade server to power through the BladeCenter unit, the
blade server can start in any of the following ways:
v You can press the power-control button on the front of the blade server (behind
the control panel door, see “Blade server controls and LEDs” on page 7) to start
the blade server.
Notes:
1. Wait until the power-on LED on the blade server flashes slowly before you
press the power-control button. While the service processor in the
management module is initializing, the power-on LED does not flash, and
the power-control button on the blade server does not respond.
2. While the blade server is starting, the power-on LED on the front of the
blade server is lit. See “Blade server controls and LEDs” on page 7 for the
power-on LED states.
v If a power failure occurs, the BladeCenter unit and then the blade server can
start automatically when power is restored, if the blade server is configured
through the management module to do so.
v You can turn on the blade server remotely by using the management module.
v If the blade server is connected to power (the power-on LED is flashing slowly),
the operating system supports the Wake on LAN feature, and the Wake on LAN
feature has not been disabled through the management module, the Wake on
LAN feature can turn on the blade server.
Turning off the blade server
Use this information to turn off the blade server.
When you turn off the blade server, it is still connected to power through the
BladeCenter unit. The blade server can respond to requests from the service
processor, such as a remote request to turn on the blade server. To remove all
power from the blade server, you must remove it from the BladeCenter unit. Shut
down the operating system before you turn off the blade server. See the
operating-system documentation for information about shutting down the
operating system.
The blade server can be turned off in any of the following ways:
v You can press the power-control button on the blade server (behind the control
panel door; see “Blade server controls and LEDs” on page 7). This starts an
orderly shutdown of the operating system, if this feature is supported by the
operating system.
v If the operating system stops functioning, you can press and hold the
power-control button for more than 4 seconds to turn off the blade server.
v The management module can turn off the blade server through the
management-module Web interface. For additional information, see the IBM
BladeCenter Management Module User’s Guide or go to http://www-03.ibm.com/
systems/management/ for more information.
System-board layouts
Use this layout to locate connectors, LEDs and switches on the system board of the
blade server.
The following illustrations show the connectors, LEDs, and switches on the system
board. The illustrations in this document might differ slightly from your hardware.
10 BladeCenter HS12 Type 8014, 8028 or 1916: Problem Determination and Service Guide
System-board connectors
Use this information to locate the component connectors on the system board of
the blade server.
The following illustration shows the connector locations for the hot-swap SAS
system board; the connector locations are identical in the fixed SATA system board.
Concurrent KVM connector
(J149)
Expansion unit connector
(J132)
Battery (BH1)
I/O expansion
option
connectors
DIMM 1
DIMM 2
DIMM 3
DIMM 4
DIMM 5
DIMM 6
Hot-swap
storage drive 0
connector
Hot-swap
storage
drive 0
Hot-swap
storage drive 1
connector
Hot-swap
storage
drive 1
Storage interface
connector
Microprocessor
Control panel connector
Chapter 2. Introduction 11
System-board switches
Use this information to locate and define system-board switches in the blade
server.
The following illustration shows the locations of the two switch blocks (SW2 and
SW3) and the light path diagnostics switch on the system board.
The following table describes the function of each switch in the switch blocks
(SW2, SW3).
12 BladeCenter HS12 Type 8014, 8028 or 1916: Problem Determination and Service Guide
Switch Description
SW2 Switch block 2 has the following switches:
v 1 - Boot block
v 2 - Force power on
v 3 - Wake On LAN disable
– On: Disabled
– Off: Enabled (default)
v 4 - Wake On LAN bypass disable
– On: Disabled
– Off: Enabled (default)
v 5 - Debug serial port
– On: Disabled
– Off: Enabled (default)
v 6 - RCTRST (I/O controller hub (ICH) real-time
clock (RTC))
– On: Reset RTC
– Off: Normal (default)
v 7 - Force PCIX 100
– On: Force PCIX frequency at 100MHz
maximum
– Off: PCIX frequency at 133 MHz maximum
(default)
v 8 - Bypass power-on password during next
server start
– On: Enabled
– Off: Disabled (default)
SW3 Switch block 3 is a system-reset switch
System-board LEDs
Use this information to locate system-board LEDs in the blade server.
The following illustration shows the LEDs on the system board.
You must remove the blade server from the BladeCenter unit, open the cover or
remove any optional expansion units, and press the light path diagnostics switch
(see “System-board switches” on page 12) to light any error LEDs that were turned
on during processing. Diagnosing problems using the light path diagnostic LEDs is
described in “Light path diagnostics” on page 127.
Note: Some system boards are not equipped with the power jumper bad LED.
Chapter 2. Introduction 13
Power-fault LED
Battery-error LED
Microprocessor-error LED
BMC-fault LED
Power jumper bad LED
DIMM 1-error LED
DIMM 2-error LED
DIMM 3-error LED
DIMM 4-error LED
DIMM 5-error LED
DIMM 6-error LED
BMC heartbeat LED
The following illustration shows the light path diagnostics panel on the system
board.
NMI
S BRD
TEMP
LP 1
NMI error LED
System-board error LED
Over temperature error LED
Light path diagnostics LED
Light path diagnostics switch
14 BladeCenter HS12 Type 8014, 8028 or 1916: Problem Determination and Service Guide
Chapter 3. Configuring the blade server
Use this information for details about the configuration requirements of the blade
server.
Before you continue, make sure that the blade server has the latest version of
firmware code. For additional information, see “Firmware updates” on page 21.
The following configuration programs come with the blade server:
v Configuration/Setup Utility program
The Configuration/Setup Utility program is part of the basic input/output
system (BIOS). Use it to change system settings, such as interrupt requests (IRQ),
date and time, and password. See “Using the Configuration/Setup Utility
program” for more information.
v LSI Logic Configuration Utility program
The LSI Logic Configuration Utility program is part of the BIOS. Use it to set the
device scan order and to set the storage drive controller IDs. See “Using the LSI
Logic Configuration Utility program” on page 23 for more information.
v IBM ServerGuide Setup and Installation CD
The ServerGuide program provides software-setup tools and installation tools
that are designed for the blade server. Use this CD during the installation of the
blade server to configure basic hardware features and to simplify the installation
of the operating system. For information about using this CD, see “Using the
ServerGuide Setup and Installation CD” on page 19.
v Preboot Execution Environment (PXE) boot agent utility program
The PXE boot agent utility program is part of the BIOS. Use it to select the boot
protocol and other boot options and to select a power-management option. For
information about using this utility program, see “Using the PXE boot agent
utility program” on page 21.
The IBM Remote Deployment Manager (RDM) Version 4.20 program is available
for purchase. You can use IBM RDM Version 4.20 (or later) to install a BIOS code
update onto a blade server by following the instructions in the documentation that
comes with the RDM program. To determine whether an operating system
supports the RDM program or for updated information about RDM and
information about purchasing the software, go to http://www.ibm.com/systems/
management/.
Using the Configuration/Setup Utility program
Use these instructions to start the Configuration/Setup Utility program.
To start the Configuration/Setup Utility program, complete the following steps:
1. Turn on the blade server (see “Turning on the blade server” on page 9).
2. Immediately give the blade server control of the BladeCenter unit shared
keyboard, video, and mouse ports.
v If you are managing the blade server by using the BladeCenter system
console, press the KVM select button on the blade server (see “Blade server
controls and LEDs” on page 7 for information).
© Copyright IBM Corp. 2008, 2010 15
v If you are managing the blade server from a remote location, see the IBM
BladeCenter Management Module User’s Guide, IBM BladeCenter Management
Module Command-Line Interface Reference Guide,orIBM BladeCenter Serial over
LAN Setup Guide for information and instructions.
3. When the Configuration/Setup utility message is displayed, press F1.
4. Follow the instructions on the screen.
Configuration/Setup Utility menu
Use the Configuration/Setup Utility main menu to view and configure blade
server configuration data and settings.
The following menu items are on the Configuration/Setup Utility main menu.
Depending on the version of the BIOS, some menu items might differ slightly from
these descriptions.
v System Summary
Select this menu item to view configuration information, including the type,
speed, and cache sizes of the microprocessors and the amount of installed
memory. When you make configuration changes through other choices in the
Configuration/Setup Utility program, the changes are reflected in the system
summary; you cannot change settings directly in the system summary.
– Processor Summary
Select this menu item to view information about the microprocessor in the
blade server.
– USB Device Summary
Select this menu item to view information about the USB devices in the blade
server.
v System Information
Select this menu item to view information about the blade server. When you
make configuration changes through other options in the Configuration/Setup
Utility program, some of those choices are reflected in the system information;
you cannot change settings directly in the system information.
– Product Data
Select this menu item to view the machine type and model of the blade
server, the serial number, and the revision level or issue date of the BIOS and
diagnostics code that are stored in electrically erasable programmable ROM
(EEPROM).
v Devices and I/O Ports
Select this menu item to view or change assignments for devices and
input/output (I/O) ports.
You can also enable or disable the integrated SAS and Ethernet controllers, all
standard ports (such as serial), and the I/O-expansion card. Enable is the
default setting for all controllers. If you disable a device, it cannot be configured,
and the operating system will not be able to detect it (this is equivalent to
disconnecting the device). If you disable the Ethernet controller, the blade server
will have no Ethernet capability.
– Remote Console Redirection
Select this menu item to enable Serial over LAN (SOL) and to set remote
console communication parameters.
– Video
Select this menu item to view information about the integrated video
controller.
16 BladeCenter HS12 Type 8014, 8028 or 1916: Problem Determination and Service Guide
– System MAC Addresses
Select this menu item to set and view the MAC addresses for the Ethernet
controllers on the blade server.
Note: MAC addresses are displayed only for those devices with PXE enabled
v Date and Time
Select this menu item to set the system date and time, in 24-hour format
(hour:minute:second).
v System Security
Select this menu item to set a power-on password. See “Using passwords” on
page 18 for more information about passwords.
v Start Options
Select this menu item to view or change the start options. Changes in the start
options take effect when you start the blade server.
– Startup Sequence Options
Select this menu item to view the startup device sequence that is set for the
blade server.
You can set keyboard operating characteristics, such as whether the blade server
starts with the keyboard number lock on or off. You can enable the blade server
to run without a diskette drive or keyboard.
You can enable or disable the PXE option for all of the Ethernet controllers in
the blade server. The default settings enable the PXE option for the two Ethernet
controllers on the system board.
If you enable the boot fail count, the BIOS default settings will be restored after
three consecutive failures to find a boot record.
You can enable a virus-detection test that checks for changes in the boot record
when the blade server starts.
v Advanced Setup
Select this menu item to change settings for advanced hardware features.
Important: The blade server might malfunction if these settings are incorrectly
configured. Follow the instructions on the screen carefully.
– Memory Settings
Select this menu item to manually enable a pair of memory connectors.
If a memory error is detected during POST or memory configuration, the
blade server automatically disables the failing pair of memory connectors and
continues operating with reduced memory. After the problem is corrected,
you must enable the memory connectors. Use the arrow keys to highlight the
pair of memory connectors that you want to enable, and use the arrow keys
to select Enable.
To maintain optimum system operation in the event of a memory failure, you
can set memory configuration to mirroring or sparing. Memory mirroring
stores duplicate data on two DIMMs to prevent data loss if a DIMM fails.
Memory sparing removes the failed memory from the system configuration
and activates a hot spare pair of DIMMs to replace the failed pair of DIMMs.
Before you can enable memory mirroring or sparing, at least two pairs of
DIMMs must be installed in the blade server that adhere to the special
requirements that are described in “Installing a memory module” on page 46.
Set Memory Configuration to Flat to disable memory mirroring and sparing.
– Microprocessor Options
Chapter 3. Configuring the blade server 17
Select this menu item to disable the microprocessor cache or to set the
microprocessor cache to use the write-back or write-through method.
Write-back caching generally provides better system performance.
You can also select this menu item to enable or disable hyper-threading and
adjust microprocessor performance settings. If hyper-threading is enabled, it is
active only if it is supported by your operating system.
– PCI Bus Control
Select this menu item to view and set interrupts for PCI devices and to
configure the master-latency-timer value for the blade server.
– Baseboard Management Controller (BMC) Settings
You can select this menu item to enable or disable and set the timeouts for
the POST and OS loader watchdog timers and view BMC version
information.
- BMC Network Configuration
Select this menu item to set the network addresses of the BMC.
- BMC System Event Log
Select this menu item to view and clear BMC event log entries.
v Save Settings
Select this menu item to save the changes that you have made in the settings.
v Restore Settings
Select this menu item to cancel the changes that you have made in the settings
and restore the previous settings.
v Load Default Settings
Select this menu item to cancel the changes that you have made in the settings
and restore the factory settings.
v Exit Setup
Select this menu item to exit from the Configuration/Setup Utility program. If
you have not saved the changes that you have made in the settings, you are
asked whether you want to save the changes or exit without saving them.
Using passwords
Use this information to set, change, or delete a power-on password.
From the System Security choice, you can set, change, and delete a power-on
password.
If you set a power-on password, you must type the power-on password to
complete the system startup and to have access to the Configuration/Setup Utility
menu.
You can use any combination of up to seven characters (A - Z,a-z,and0-9)for
the password. Keep a record of your password in a secure place.
If you forget the power-on password, you can regain access to the blade server
either by removing the blade server battery and then reinstalling it or by using the
power-on password override switch (see the Problem Determination and Service
Guide on the Documentation CD for instructions).
18 BladeCenter HS12 Type 8014, 8028 or 1916: Problem Determination and Service Guide
Loading...