IBM HS12, BladeCenter HS12Type 8014, BladeCenter HS12Type 8028, BladeCenter HS12Type 1916 Service Manual

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BladeCenter HS12 Type 8014, 8028 or 1916

Problem Determination and Service Guide

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BladeCenter HS12 Type 8014, 8028 or 1916

Problem Determination and Service Guide

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Note: Before using this information and the product it supports, read the general information in “Notices” on page 179 and the Warranty and Support Information document for your blade server type on the IBM Documentation CD.

Seventh Edition (May 2010)

US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

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Contents

Safety ...............v

Guidelines for trained service technicians ....vi

Inspecting for unsafe conditions ......vi

Guidelines for servicing electrical equipment . . vii

Safety statements ............viii

Chapter 1. Start here .........1

Diagnosing a problem ...........1

Undocumented problems ..........4

Chapter 2. Introduction ........5

Related documentation

Use this information to identify and locate related blade server documentation.

This Installation and User’s Guide contains general information about the blade server, including how to install supported optional devices and how to configure the blade server. The following documentation also comes with the blade server:

v Problem Determination and Service Guide

This document is in Portable Document Format (PDF) on the IBM Documentation CD. It contains information to help you solve problems yourself, and it contains information for service technicians.

v Safety Information

This document is in PDF on the IBM Documentation CD. It contains translated caution and danger statements. Each caution and danger statement that appears in the documentation has a number that you can use to locate the corresponding statement in your language in the Safety Information document.

v Warranty and Support Information

This document is in PDF on the IBM Documentation CD. It contains information about the terms of the warranty and getting service and assistance.

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Depending on your BladeCenter product, additional documents might be included on the IBM Documentation CD. In addition to the documentation in this library, be sure to review the Planning and Installation Guide for your BladeCenter unit for information to help you prepare for system installation and configuration. To check for updated documentation and technical updates, complete the following steps.

Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document.

1. Go to http://www.ibm.com/systems/support/.

2. Under Product support, click BladeCenter.

3. Under Popular links, click Publications lookup.

4. From the Product family menu, select BladeCenter HS12 and click Continue.

Notices and statements in this document

Use this information to understand the most common documentation notices and statements and how they are used.

The caution and danger statements in this document are also in the multilingual Safety Information document, which is on the IBM Documentation CD. Each statement is numbered for reference to the corresponding statement in the Safety Information document.

The following notices and statements are used in this document:

v Note: These notices provide important tips, guidance, or advice. v Important: These notices provide information or advice that might help you

avoid inconvenient or problem situations.

v Attention: These notices indicate possible damage to programs, devices, or data.

An attention notice is placed just before the instruction or situation in which damage might occur.

v Caution: These statements indicate situations that can be potentially hazardous

to you. A caution statement is placed just before the description of a potentially hazardous procedure step or situation.

v Danger: These statements indicate situations that can be potentially lethal or

extremely hazardous to you. A danger statement is placed just before the description of a potentially lethal or extremely hazardous procedure step or situation.

Features and specifications

Use this table to view specific information about the blade server, such as, blade server hardware features and the dimensions of the blade server.

Notes:

1. Power, cooling, removable-media drives, external ports, and advanced system management are provided by the BladeCenter unit.

2. The operating system in the blade server must provide USB support for the blade server to recognize and use the removable-media drives. The BladeCenter unit uses USB for internal communications with these devices.

The following table is a summary of the features and specifications of the blade server.

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Table 1. Features and specifications

Microprocessor: Supports one Intel LGA-771 microprocessor

Note: Use the Configuration/Setup Utility program to determine the type and speed of the microprocessors in the blade server.

Memory:

v Dual-channel, dual inline memory

modules (DIMMs): 6 DIMM connectors

v Type: ECC double-data rate (DDR2

667) DRAM. Supports 512 MB, 1 GB, 2 GB, and 4 GB DIMMs with up to 24 GB of total memory on the system board

Drives: Support for a pair of one of the following storage drives:

v Hot-swap, small form factor (SFF)

Serial Attached SCSI (SAS) hard disk drives, and hot-swap solid state storage drives.

v Fixed SFF Serial Advanced

Technology Attachment (SATA) hard disk drives

v Fixed SFF SATA solid state storage

drives

Predictive Failure Analysis (PFA) alerts:

v Microprocessor v Memory v Hard disk drives

Electrical input: 12Vdc

Integrated functions:

v Expansion card interface v Local service processor: Baseboard

management controller (BMC) with Intelligent Platform Management Interface (IPMI) firmware

v ATI ES1000 video controller v LSI 1064E SAS controller (type

8028 and 1916)

v SATA controller (type 8014) v Concurrent keyboard/video/

mouse (cKVM) support when optional cKVM feature card is installed

v Light path diagnostics v RS-485 interface for

communication with the management module

v Automatic server restart (ASR) v USB 2.0 for communication with

the cKVM and removable media drives

v Serial over LAN (SOL) v Redundant buses for

communication with keyboard, mouse, and removable media drives

Environment:

v Air temperature:

– Blade server on: 10°C to 35°C

(50°F to 95°F). Altitude:0mto

914.4 m (0 ft to 3000 ft)

– Blade server on: 10°C to 32°C

(50°F to 89.6°F). Altitude: 914.4 m to 2133.6 m (3000 ft to 7000 ft)

– Blade server off: 10°C to 43°C

(50°F to 89.6°F). Altitude: 914.4 m to 2133.6 m (3000 ft to 7000 ft)

– Blade server shipping: -40°C to

60°C (-40°F to 140°F)

v Humidity:

– Blade server on: 8% to 80% – Blade server off: 8% to 80%

Size:

v Height: 24.5 cm (9.7 inches) v Depth: 44.6 cm (17.6 inches) v Width: 2.9 cm (1.14 inches) v Maximum weight: 4.8 kg (10 lb)

Blade server controls and LEDs

Use this information for details about the controls and LEDs on the blade server.

Note: The control panel door is shown in the closed position in the following illustration. To access the power-control button, you must open the control panel door.

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Activity LED

Location LED

KVM select button

Information LED

Blade-error LED

Media-tray select button

Power-control button

Power-on LED

Keyboard/video/mouse (KVM) select button: Press this button to associate the shared BladeCenter unit keyboard port, video port, and mouse port with the blade server. The LED on this button flashes while the request is being processed and then is lit when the ownership of the keyboard, video, and mouse has been transferred to the blade server. It can take approximately 20 seconds to switch the keyboard, video, and mouse control to the blade server.

Using a keyboard that is directly attached to the management-module, you can press keyboard keys in the following sequence to switch KVM control between blade servers instead of using the KVM select button:

NumLock NumLock blade_server_number Enter blade_server_number is the two-digit number of the blade-server bay in which

the blade server is installed. A blade server that occupies more than one blade-server bay is identified by the lowest bay number that it occupies.

If there is no response when you press the KVM select button, you can use the management-module Web interface to determine whether local control has been disabled on the blade server. See http://www-03.ibm.com/systems/management/ for more information.

Notes:

1. The operating system in the blade server must provide USB support for the blade server to recognize and use the keyboard and mouse, even if the keyboard and mouse have PS/2-style connectors.

2. If you install a supported Microsoft

Windows®operating system on the blade server while it is not the current owner of the keyboard, video, and mouse, a delay of up to 1 minute occurs the first time that you switch the keyboard, video, and mouse to the blade server. All subsequent switching takes place in the normal KVM switching time frame (up to 20 seconds).

Activity LED: When this green LED is lit, it indicates that there is activity on the hard disk drive or network.

Location LED: The system administrator can remotely turn on this blue LED to aid in visually locating the blade server. When this LED is lit, the location LED on the BladeCenter unit is also lit. The location LED can be turned off through the

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management-module Web interface at or through IBM®Director Console. For more information about the management-module Web interface, see http://www-03.ibm.com/systems/management/. For more information about

Director, see the documentation on the IBM®Director CD that comes with

IBM the server, or visit the IBM

Director Information Center at http:// publib.boulder.ibm.com/infocenter/eserver/v1r2/topic/diricinfo_all/ diricinfoparent.html .

Information LED: When this amber LED is lit, it indicates that information about a system error in the blade server has been placed in the management-module event log. The information LED can be turned off through the management-module Web interface at or through IBM management-module Web interface, see http://www-03.ibm.com/systems/ management/. For more information about IBM on the IBM

Director CD that comes with the server, or visit the IBM®Director

Director Console. For more information about the

Director, see the documentation

Information Center at http://publib.boulder.ibm.com/infocenter/eserver/v1r2/ topic/diricinfo_all/diricinfoparent.html .

Blade-error LED: When this amber LED is lit, it indicates that a system error has occurred in the blade server. The blade-error LED turns off only after the error is corrected.

Media-tray select button: Press this button to associate the shared BladeCenter unit media tray (removable-media drives) with the blade server. The LED on the button flashes while the request is being processed and then is lit when the ownership of the media tray has been transferred to the blade server. It can take approximately 20 seconds for the operating system in the blade server to recognize the media tray.

If there is no response when you press the media-tray select button, you can use the management-module Web interface to determine whether local control has been disabled on the blade server.

Note: The operating system in the blade server must provide USB support for the blade server to recognize and use the removable-media drives.

Power-control button: This button is behind the control panel door. Press this button to turn on or turn off the blade server.

Note: The power-control button has effect only if local power control is enabled for the blade server. Local power control is enabled and disabled through the management-module Web interface.

Power-on LED: This green LED indicates the power status of the blade server in the following manner:

v Flashing rapidly: The service processor (BMC) on the blade server is

communicating with the management module.

v Flashing slowly: The blade server has power but is not turned on. v Lit continuously: The blade server has power and is turned on.

Turning on the blade server

Use this information to turn on the blade server.

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After you connect the blade server to power through the BladeCenter unit, the blade server can start in any of the following ways:

v You can press the power-control button on the front of the blade server (behind

the control panel door, see “Blade server controls and LEDs” on page 7) to start the blade server.

Notes:

1. Wait until the power-on LED on the blade server flashes slowly before you press the power-control button. While the service processor in the management module is initializing, the power-on LED does not flash, and the power-control button on the blade server does not respond.

2. While the blade server is starting, the power-on LED on the front of the blade server is lit. See “Blade server controls and LEDs” on page 7 for the power-on LED states.

v If a power failure occurs, the BladeCenter unit and then the blade server can

start automatically when power is restored, if the blade server is configured through the management module to do so.

v You can turn on the blade server remotely by using the management module. v If the blade server is connected to power (the power-on LED is flashing slowly),

the operating system supports the Wake on LAN feature, and the Wake on LAN feature has not been disabled through the management module, the Wake on LAN feature can turn on the blade server.

Turning off the blade server

Use this information to turn off the blade server.

When you turn off the blade server, it is still connected to power through the BladeCenter unit. The blade server can respond to requests from the service processor, such as a remote request to turn on the blade server. To remove all power from the blade server, you must remove it from the BladeCenter unit. Shut down the operating system before you turn off the blade server. See the operating-system documentation for information about shutting down the operating system.

The blade server can be turned off in any of the following ways: v You can press the power-control button on the blade server (behind the control

panel door; see “Blade server controls and LEDs” on page 7). This starts an orderly shutdown of the operating system, if this feature is supported by the operating system.

v If the operating system stops functioning, you can press and hold the

power-control button for more than 4 seconds to turn off the blade server.

v The management module can turn off the blade server through the

management-module Web interface. For additional information, see the IBM BladeCenter Management Module User’s Guide or go to http://www-03.ibm.com/ systems/management/ for more information.

System-board layouts

Use this layout to locate connectors, LEDs and switches on the system board of the blade server.

The following illustrations show the connectors, LEDs, and switches on the system board. The illustrations in this document might differ slightly from your hardware.

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System-board connectors

Use this information to locate the component connectors on the system board of the blade server.

The following illustration shows the connector locations for the hot-swap SAS system board; the connector locations are identical in the fixed SATA system board.

Concurrent KVM connector (J149)

Expansion unit connector (J132)

Battery (BH1)

I/O expansion option connectors

DIMM 1

DIMM 2

DIMM 3

DIMM 4

DIMM 5

DIMM 6

Hot-swap storage drive 0 connector

Hot-swap storage drive 0

Hot-swap storage drive 1 connector

Hot-swap storage drive 1

Storage interface connector

Microprocessor

Control panel connector

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System-board switches

Use this information to locate and define system-board switches in the blade server.

The following illustration shows the locations of the two switch blocks (SW2 and SW3) and the light path diagnostics switch on the system board.

The following table describes the function of each switch in the switch blocks (SW2, SW3).

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Switch Description

SW2 Switch block 2 has the following switches:

v 1 - Boot block v 2 - Force power on v 3 - Wake On LAN disable

– On: Disabled – Off: Enabled (default)

v 4 - Wake On LAN bypass disable

– On: Disabled – Off: Enabled (default)

v 5 - Debug serial port

– On: Disabled – Off: Enabled (default)

v 6 - RCTRST (I/O controller hub (ICH) real-time

clock (RTC)) – On: Reset RTC – Off: Normal (default)

v 7 - Force PCIX 100

– On: Force PCIX frequency at 100MHz

maximum

– Off: PCIX frequency at 133 MHz maximum

(default)

v 8 - Bypass power-on password during next

server start – On: Enabled – Off: Disabled (default)

SW3 Switch block 3 is a system-reset switch

System-board LEDs

Use this information to locate system-board LEDs in the blade server.

The following illustration shows the LEDs on the system board.

You must remove the blade server from the BladeCenter unit, open the cover or remove any optional expansion units, and press the light path diagnostics switch (see “System-board switches” on page 12) to light any error LEDs that were turned on during processing. Diagnosing problems using the light path diagnostic LEDs is described in “Light path diagnostics” on page 127.

Note: Some system boards are not equipped with the power jumper bad LED.

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Power-fault LED

Battery-error LED

Microprocessor-error LED

BMC-fault LED

Power jumper bad LED

DIMM 1-error LED

DIMM 2-error LED

DIMM 3-error LED

DIMM 4-error LED

DIMM 5-error LED

DIMM 6-error LED

BMC heartbeat LED

The following illustration shows the light path diagnostics panel on the system board.

NMI

S BRD

TEMP

LP 1

NMI error LED

System-board error LED

Over temperature error LED

Light path diagnostics LED

Light path diagnostics switch

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Chapter 3. Configuring the blade server

Use this information for details about the configuration requirements of the blade server.

Before you continue, make sure that the blade server has the latest version of firmware code. For additional information, see “Firmware updates” on page 21.

The following configuration programs come with the blade server:

v Configuration/Setup Utility program

The Configuration/Setup Utility program is part of the basic input/output system (BIOS). Use it to change system settings, such as interrupt requests (IRQ), date and time, and password. See “Using the Configuration/Setup Utility program” for more information.

v LSI Logic Configuration Utility program

The LSI Logic Configuration Utility program is part of the BIOS. Use it to set the device scan order and to set the storage drive controller IDs. See “Using the LSI Logic Configuration Utility program” on page 23 for more information.

v IBM ServerGuide Setup and Installation CD

The ServerGuide program provides software-setup tools and installation tools that are designed for the blade server. Use this CD during the installation of the blade server to configure basic hardware features and to simplify the installation of the operating system. For information about using this CD, see “Using the ServerGuide Setup and Installation CD” on page 19.

v Preboot Execution Environment (PXE) boot agent utility program

The PXE boot agent utility program is part of the BIOS. Use it to select the boot protocol and other boot options and to select a power-management option. For information about using this utility program, see “Using the PXE boot agent utility program” on page 21.

The IBM Remote Deployment Manager (RDM) Version 4.20 program is available for purchase. You can use IBM RDM Version 4.20 (or later) to install a BIOS code update onto a blade server by following the instructions in the documentation that comes with the RDM program. To determine whether an operating system supports the RDM program or for updated information about RDM and information about purchasing the software, go to http://www.ibm.com/systems/ management/.

Using the Configuration/Setup Utility program

Use these instructions to start the Configuration/Setup Utility program.

To start the Configuration/Setup Utility program, complete the following steps:

1. Turn on the blade server (see “Turning on the blade server” on page 9).

2. Immediately give the blade server control of the BladeCenter unit shared

keyboard, video, and mouse ports. v If you are managing the blade server by using the BladeCenter system

console, press the KVM select button on the blade server (see “Blade server controls and LEDs” on page 7 for information).

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v If you are managing the blade server from a remote location, see the IBM

BladeCenter Management Module User’s Guide, IBM BladeCenter Management Module Command-Line Interface Reference Guide,orIBM BladeCenter Serial over LAN Setup Guide for information and instructions.

3. When the Configuration/Setup utility message is displayed, press F1.

4. Follow the instructions on the screen.

Configuration/Setup Utility menu

Use the Configuration/Setup Utility main menu to view and configure blade server configuration data and settings.

The following menu items are on the Configuration/Setup Utility main menu. Depending on the version of the BIOS, some menu items might differ slightly from these descriptions.

v System Summary

Select this menu item to view configuration information, including the type, speed, and cache sizes of the microprocessors and the amount of installed memory. When you make configuration changes through other choices in the Configuration/Setup Utility program, the changes are reflected in the system summary; you cannot change settings directly in the system summary.

– Processor Summary

Select this menu item to view information about the microprocessor in the blade server.

– USB Device Summary

Select this menu item to view information about the USB devices in the blade server.

v System Information

Select this menu item to view information about the blade server. When you make configuration changes through other options in the Configuration/Setup Utility program, some of those choices are reflected in the system information; you cannot change settings directly in the system information.

– Product Data

Select this menu item to view the machine type and model of the blade server, the serial number, and the revision level or issue date of the BIOS and diagnostics code that are stored in electrically erasable programmable ROM (EEPROM).

v Devices and I/O Ports

Select this menu item to view or change assignments for devices and input/output (I/O) ports.

You can also enable or disable the integrated SAS and Ethernet controllers, all standard ports (such as serial), and the I/O-expansion card. Enable is the default setting for all controllers. If you disable a device, it cannot be configured, and the operating system will not be able to detect it (this is equivalent to disconnecting the device). If you disable the Ethernet controller, the blade server will have no Ethernet capability.

– Remote Console Redirection

Select this menu item to enable Serial over LAN (SOL) and to set remote console communication parameters.

– Video

Select this menu item to view information about the integrated video controller.

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– System MAC Addresses

Select this menu item to set and view the MAC addresses for the Ethernet controllers on the blade server.

Note: MAC addresses are displayed only for those devices with PXE enabled

v Date and Time

Select this menu item to set the system date and time, in 24-hour format (hour:minute:second).

v System Security

Select this menu item to set a power-on password. See “Using passwords” on page 18 for more information about passwords.

v Start Options

Select this menu item to view or change the start options. Changes in the start options take effect when you start the blade server.

– Startup Sequence Options

Select this menu item to view the startup device sequence that is set for the blade server.

You can set keyboard operating characteristics, such as whether the blade server starts with the keyboard number lock on or off. You can enable the blade server to run without a diskette drive or keyboard.

You can enable or disable the PXE option for all of the Ethernet controllers in the blade server. The default settings enable the PXE option for the two Ethernet controllers on the system board.

If you enable the boot fail count, the BIOS default settings will be restored after three consecutive failures to find a boot record.

You can enable a virus-detection test that checks for changes in the boot record when the blade server starts.

v Advanced Setup

Select this menu item to change settings for advanced hardware features. Important: The blade server might malfunction if these settings are incorrectly

configured. Follow the instructions on the screen carefully. – Memory Settings

Select this menu item to manually enable a pair of memory connectors. If a memory error is detected during POST or memory configuration, the

blade server automatically disables the failing pair of memory connectors and continues operating with reduced memory. After the problem is corrected, you must enable the memory connectors. Use the arrow keys to highlight the pair of memory connectors that you want to enable, and use the arrow keys to select Enable.

To maintain optimum system operation in the event of a memory failure, you can set memory configuration to mirroring or sparing. Memory mirroring stores duplicate data on two DIMMs to prevent data loss if a DIMM fails. Memory sparing removes the failed memory from the system configuration and activates a hot spare pair of DIMMs to replace the failed pair of DIMMs. Before you can enable memory mirroring or sparing, at least two pairs of DIMMs must be installed in the blade server that adhere to the special requirements that are described in “Installing a memory module” on page 46. Set Memory Configuration to Flat to disable memory mirroring and sparing.

– Microprocessor Options

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Select this menu item to disable the microprocessor cache or to set the microprocessor cache to use the write-back or write-through method. Write-back caching generally provides better system performance.

You can also select this menu item to enable or disable hyper-threading and adjust microprocessor performance settings. If hyper-threading is enabled, it is active only if it is supported by your operating system.

– PCI Bus Control

Select this menu item to view and set interrupts for PCI devices and to configure the master-latency-timer value for the blade server.

– Baseboard Management Controller (BMC) Settings

You can select this menu item to enable or disable and set the timeouts for the POST and OS loader watchdog timers and view BMC version information.

- BMC Network Configuration Select this menu item to set the network addresses of the BMC.

- BMC System Event Log Select this menu item to view and clear BMC event log entries.

v Save Settings

Select this menu item to save the changes that you have made in the settings.

v Restore Settings

Select this menu item to cancel the changes that you have made in the settings and restore the previous settings.

v Load Default Settings

Select this menu item to cancel the changes that you have made in the settings and restore the factory settings.

v Exit Setup

Select this menu item to exit from the Configuration/Setup Utility program. If you have not saved the changes that you have made in the settings, you are asked whether you want to save the changes or exit without saving them.

Using passwords

Use this information to set, change, or delete a power-on password.

From the System Security choice, you can set, change, and delete a power-on password.

If you set a power-on password, you must type the power-on password to complete the system startup and to have access to the Configuration/Setup Utility menu.

You can use any combination of up to seven characters (A - Z,a-z,and0-9)for the password. Keep a record of your password in a secure place.

If you forget the power-on password, you can regain access to the blade server either by removing the blade server battery and then reinstalling it or by using the power-on password override switch (see the Problem Determination and Service Guide on the Documentation CD for instructions).

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Using the ServerGuide Setup and Installation CD

Use this information as an overview for using the ServerGuide Setup and Installation CD.

The ServerGuide Setup and Installation CD contains a setup and installation program that is designed for your blade server. The ServerGuide program detects the blade server model and optional hardware devices that are installed and uses that information during setup to configure the hardware. The ServerGuide program simplifies operating-system installations by providing updated device drivers and, in some cases, installing them automatically.

If a later version of the ServerGuide program is available, you can download a free image of the ServerGuide Setup and Installation CD, or purchase the CD from the fulfillment Web site at http://www.ibm.com/systems/management/serverguide/ sub.html. To download the free image, click IBM Service and Support Site.

Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is in this document.

The ServerGuide program performs the following tasks:

v An easy-to-use interface v Diskette-free setup and configuration programs that are based on detected

hardware

v Device drivers that are provided for the blade server model and detected

hardware

v Operating-system partition size and file-system type that are selectable during

setup

ServerGuide features

Use this information to determine the ServerGuide features.

Features and functions can vary slightly with different versions of the ServerGuide program. To learn more about the version that you have, start the ServerGuide Setup and Installation CD and view the online overview. Not all features are supported on all blade server models.

The ServerGuide program requires a supported IBM blade server that is associated with an enabled startable (bootable) CD drive. In addition to the ServerGuide Setup and Installation CD, you must have the operating-system CD to install the operating system.

The ServerGuide program has the following features:

v Sets system date and time v Detects installed optional hardware devices and provides updated device drivers

for most adapters and devices

v Provides diskette-free installation for supported Windows operating systems v Includes an online readme file with links to tips for the hardware and

operating-system installation

Setup and configuration overview

Use this information to setup and configure the blade server.

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When you use the ServerGuide Setup and Installation CD, you do not need setup diskettes. You can use the CD to configure any supported IBM blade server model. The setup program provides a list of tasks that are required to set up the blade server.

Note: Features and functions can vary slightly with different versions of the ServerGuide program.

When you start the ServerGuide Setup and Installation CD, the program prompts you to complete the following tasks:

v Select your language. v Select your keyboard layout and country. v View the overview to learn about ServerGuide features. v View the readme file to review installation tips for your operating system and

adapter.

v Start the operating-system installation. You will need your operating-system CD.

Typical operating-system installation

Use this information for a typical ServerGuide operating-system installation.

Note: Features and functions can vary slightly with different versions of the ServerGuide program.

The ServerGuide program can reduce the time it takes to install an operating system. It provides the device drivers that are required for the hardware and for the operating system that you are installing. This section describes a typical ServerGuide operating-system installation.

1. After you have completed the setup process, the operating-system installation program starts. (You will need the operating-system CD to complete the installation.)

2. The ServerGuide program stores information about the blade server model, service processor, hard disk drive controllers, and network adapters. Then, the program checks the CD for newer device drivers. This information is stored and then passed to the operating-system installation program.

3. The ServerGuide program presents operating-system partition options that are based on the operating-system selection and the installed hard disk drives.

4. The ServerGuide program prompts you to insert the operating-system CD and restart the server. At this point, the installation program for the operating system takes control to complete the installation. The BladeCenter CD drive must be associated with the blade server before you perform this step.

Installing the operating system without using ServerGuide

Use these instructions to install the operating system on the blade server without using a ServerGuide.

If you have already configured the blade server hardware and you are not using the ServerGuide program to install the operating system, complete the following steps to download the latest operating-system installation instructions from the IBM Web site.

Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document.

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1. Go to http://www.ibm.com/systems/support/.

2. Under Product support, click BladeCenter.

3. From the menu on the left side of the page, click BladeCenter support search.

4. From the Task menu, select Install.

5. From the Product family list, select BladeCenter HS12.

6. From the Operating system list, select your operating system and click Search

to display the available installation documents.

Using the PXE boot agent utility program

Use these instruction to start the PXE boot agent utility program.

Use the Preboot Execution Environment (PXE) boot agent utility program to select the boot protocol and other boot options and to select a power-management option.

Notes:

1. The blade server does not support Remote Program Load (RPL) selection for the boot protocol option.

2. Enabling PXE might reduce the number of optional expansion modules that your blade server can manage.

To start the PXE boot agent utility program, complete the following steps:

1. Turn on the server.

2. When the Broadcom NetXtreme Boot Agent vX.X.X prompt is displayed, press

Ctrl+S. You have 2 seconds (by default) to press Ctrl+S after the prompt is displayed.

If the PXE setup prompt is not displayed, use the Configuration/Setup Utility program to set the Enable Ethernet PXE/DHCP option.

3. Use the arrow keys or press Enter to select a choice from the menu.

4. Follow the instructions on the screen to change the settings of the selected

items; then, press Enter.

Firmware updates

Use this information to update the blade server to the latest levels of BIOS code and firmware updates.

IBM periodically makes BIOS code, service processor (BMC) firmware, and diagnostic firmware updates available for the blade server. Before you install the blade server in a BladeCenter unit, go to http://www.ibm.com/systems/support/ to download the latest firmware for the blade server. Install the updates, using the instructions that are included with the downloaded files.

Important: To avoid problems and to maintain system performance, always make sure that the BIOS code, service processor (BMC) firmware, and diagnostic firmware levels are consistent for all blade servers within the BladeCenter unit.

Configuring the Gigabit Ethernet controller

Use this information to locate the device drivers for the Gigabit Ethernet controller.

Chapter 3. Configuring the blade server 21

Page 34

One Ethernet controller is integrated on the blade server system board. A controller provides a 1000 Mbps full-duplex interface for connecting to one of the Ethernet-compatible I/O modules in I/O-module bays 1 and 2, which enables simultaneous transmission and reception of data on the Ethernet local area network (LAN). The Ethernet controller on the system board is routed to a different I/O module in I/O-module bay 1 or bay 2. The routing from an Ethernet controller to an I/O-module bay varies according to the blade server type and the operating system that is installed.

You do not have to set any jumpers or configure the controller for the blade server operating system. However, you must install a device driver to enable the blade server operating system to address the Ethernet controller. For device drivers and information about configuring the Ethernet controller, see the Broadcom NetXtreme Gigabit Ethernet Software CD that comes with the blade server.

To find updated information about configuring the controller, complete the following steps.

Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document.

1. Go to http://www.ibm.com/systems/support/.

2. Under Product support, click BladeCenter.

3. Under Popular links, click Publications lookup.

4. From the Product family menu, select BladeCenter HS12, and click Continue.

Configuring a SAS RAID array

Use this information to configure a SAS RAID array.

Configuring a SAS RAID array applies only to a blade server (machine type 8028) in which two SAS storage drives are installed.

You can use two SAS storage drives in the blade server to implement and manage RAID level-0 (striping) or RAID level-1 (mirror) arrays in operating systems that are listed on the ServerProven serverproven/compat/us/. For the blade server, you must configure the SAS RAID by using the LSI Configuration Utility program.

If an optional expansion unit is installed, you can use it to control all of the SAS storage drives that are installed in the blade server. Enable this feature by using the Device and I/O Ports choice in Configuration/Setup Utility program (see “Configuration/Setup Utility menu” on page 16 for information and instructions).

Important: You must create the RAID array before you install the operating system on the blade server.

You can use the LSI Logic Configuration Utility program to configure the SAS storage drives and the SAS controller. To start the LSI Logic Configuration Utility, complete the following steps:

1. Turn on the blade server (make sure that the blade server is the owner of the keyboard, video, and mouse). See “Turning on the blade server” on page 9.

list at http://www.ibm.com/servers/eserver/

22 BladeCenter HS12 Type 8014, 8028 or 1916: Problem Determination and Service Guide

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2. When the message Press Ctrl-C to start LSI Logic Configuration Utility is displayed, press F1. If an administrator password has been set, you must type the administrator password to access the full LSI Logic Configuration Utility menu.

3. Follow the instructions on the screen to modify the SAS storage drive and SAS controller settings.

Using the LSI Logic Configuration Utility program

Use these instructions to start the LSI Logic Configuration Utility program.

You can use the LSI Logic Configuration Utility program to perform the following tasks:

v Set the SAS device scan order v Set the SAS ID for the controller v Manage the SAS RAID configuration

To start the LSI Logic Configuration Utility program, complete the following steps:

1. Turn on the blade server, and make sure that the blade server is the owner of the keyboard, video, and mouse.

2. When the <<<Press Ctrl-C to start LSI Logic Configuration Utility>>> prompt is displayed, press Ctrl+C.

3. Use the arrow keys to select the controller from the list of adapters; then, press Enter.

4. Follow the instructions on the screen to change the settings of the selected items; then, press Enter. If you select SAS Topology or Advanced Adapter Properties, additional screens are displayed.

Chapter 3. Configuring the blade server 23

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24 BladeCenter HS12 Type 8014, 8028 or 1916: Problem Determination and Service Guide

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Chapter 4. Parts listing, Types 8014, 8028 and 1916

The following replaceable components are available for the IBM BladeCenter HS12 Type 8014, 8028 or 1916 blade server. For an updated parts listing on the Web, complete the following steps.

Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document.

1. Go to http://www.ibm.com/systems/support/.

2. Under Product support, click BladeCenter.

3. Under Popular links, click Software and device drivers.

4. Click BladeCenter HS12 to display the matrix of downloadable files for the

blade server.

Note: The illustrations in this document might differ slightly from your hardware.

Page 38

E R

E A R

H E N

Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your

responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation.

v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or

request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.

v Field replaceable unit (FRU): FRUs must be installed only by trained service

technicians.

26 BladeCenter HS12 Type 8014, 8028 or 1916: Problem Determination and Service Guide

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For information about the terms of the warranty and getting service and assistance, see the Warranty and Support Information document.

CRU part

Index Description

1 Cover (all models) 44R5761 2 InfiniBand 4x high-speed I/O expansion card (option) 32R1763 3 Heat sink, microprocessor (all models) 44R5708

Microprocessor 1.86 GHz/1066-512KB (fused single-core) (type

8014 model 1Ax, 2Ax) Microprocessor 1.86 GHz/1066-2M (dual core) (type 8014

models 2Bx, EBx) Microprocessor 2.13 GHz/1066-2M (dual core) (type 8028

models 23x, 33x, E3x) Microprocessor 2.50 GHz/1333-6M (quad core) (type 8028

models 44x, 54x) Microprocessor 2.50 GHz/1333-12M (quad core) (type 8028

models 4Lx) Microprocessor 2.66 GHz/1333-12M (quad core) (type 8028

model 45x) Microprocessor 2.83 GHz/1333-12M (quad core) (types 8028

and 1916 models 46x, 56x)

4 Microprocessor 3.00 GHz/1333-6M (dual core) (type 8028 27x) 46C7642

Memory, 512 MB very low profile (VLP) ECC DDR2 (type 8014

model 1Ax) Memory, 1 GB VLP ECC DDR2 (type 8014 model 2Bx) (type

8028 models 23x, 27x, 44x, 45x, 46x, 4Lx) (type 1916 model 46x) Memory, 1 GB PC2-5300 CL5 ECC DDR2 VLP DIMM (type

8014 model 2Ax) (type 8028 models 33x,54x,56x) Memory, 2 GB VLP ECC DDR2 (type 8014 model EBx) type

8028 model E3x)

5 Memory, 4 GB VLP ECC DDR2 (types 8014 and 8028 option) 46C0519

Hard disk drive, 2.5 inch SATA 80 GB, 7.2 KHz (type 8014

option) Solid state storage drive, 2.5 inch 15.8 GB, 10 KHz, (type 8014

option) Solid state storage drive, 2.5 inch 32 GB, 10 KHz (type 8014

option) Solid state storage drive, 2.5 inch SATA 32 GB, 10KHz (type

8028 option) 7 System-board assembly (all models) 44R5688 8 Front bezel (type 8014 models 1Ax, 2Ax, 2Bx, EBx) 44R5706 8 Front bezel (OEM) 44R5853

Front bezel with hot-swap open bays (type 8028 models 23x, 9

27x, 33x, 44x, 45x, 46x, 54x, 56x, E3x) type 1916 models 46x,

4Lx)

Hard disk drive, 2.5 inch hot-swap SAS 73 GB, 10 KHz, (type

8028: E3x)

number

(Tier 1)

39M5860

39M5863

46C0523

46C0518

43W7643

43W7617

43W7621

43W7651

44R5705

43W7537

CRU part

number

(Tier 2)

FRU part

number

44R5511

44R5512

44R5513

44R5514

46M5500

44R5515

44R5516

Chapter 4. Parts listing, Types 8014, 8028 and 1916 27

Page 40

CRU part

Index Description

Hard disk drive, 2.5 inch hot-swap SAS 73 GB, 15 KHz (type

8028 option) Hard disk drive, 2.5 inch hot-swap SAS 146 GB, 10 KHz (type

8028 option) Hot-swap storage-bay filler (type 8028 models 23x, 27x, 33x,

44x, 45x, 46x, 4Lx, 54x, 56x, E3x) (type 1916 models 46x) SAS storage interface card (type 8028 models 23x, 27x, 33x,

44x, 45x, 46x, 4Lx, 54x, 56x, E3x) (type 1916 model 46x) SATA storage interface card (type 8014 model 1Ax, 2Ax, 2Bx,

EBx) 13 Battery, 3.0 volt (all models) 33F8354 14 Card, cKVM (option) 13N0842 15 SAS connectivity card 43W3975

Ethernet expansion card, 1 GB 4-port (types 8028 and 8014

optional)

Bracket, NGB (option) 42C8607

2.5 inch hot-swap storage device cage (type 8028 models 23x,

27x, 33x, 44x, 45x, 46x, 54x, 56x, E3x, 4Lx) (type 1916 model

46x)

Kit, miscellaneous parts (all models) 44R5762

Label, system service (type 8014 models 1Ax, 2Ax, 2Bx, EBx) 44R5849

Label, FRU list (type 8014 models 1Ax, 2Ax, 2Bx, EBx) 44R5850

Label, system service (type 8028 models 23x, 27x, 33x, 44x, 45x,

46x, 4Lx, 54x, 56x, E3x) (type 1916 model 46x )

Label, FRU list (type 8028 models 23x, 27x, 33x, 44x, 45x, 46x,

4Lx, 54x, 56x, E3x,) Type 1916 model 46x)

Label, warning (all models) 90P4799

PCI I/O expansion unit 3e (types 8014 and 8028 option) 43W4390

Tray, storage drive assembly tray with right-side lever release

(type 8014 models 1Ax, 2Ax, 2Bx, EBx)

Recovery CD, English, MS Windows Server 2003 R2, 32-bit

edition,1-4processors

Recovery CD, French, MS Windows Server 2003 R2, 32-bit

edition,1-4processors

Recovery CD, Italian, MS Windows Server 2003 R2, 32-bit

edition,1-4processors

Recovery CD, German, MS Windows Server 2003 R2, 32-bit

edition,1-4processors

Recovery CD, Spanish, MS Windows Server 2003 R2, 32-bit

edition,1-4processors

Recovery CD, Traditional Chinese, MS Windows Server 2003

R2, 32-bit edition,1-4processors

Recovery CD, Japanese, MS Windows Server 2003 R2, 32-bit

edition,1-4processors

number

(Tier 1)

43W7546

43W7538

44T2248

44W4488

46C1216

46C1217

CRU part

number

(Tier 2)

49Y4457

49Y4458

44R5707

44R5851

FRU part

number

44W4046

44W4047

44W4048

44W4049

44W4050

44W4051

44W4052

28 BladeCenter HS12 Type 8014, 8028 or 1916: Problem Determination and Service Guide

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Index Description

Recovery CD, Simplified Chinese, MS Windows Server 2003 R2, 32-bit edition,1-4processors

Recovery CD, Korean, MS Windows Server 2003 R2, 32-bit edition,1-4processors

Recovery CD, English, MS Windows Server 2003 R2, 64-bit edition,1-4processors

Recovery CD, Japanese, MS Windows Server 2003 R2, 64-bit edition,1-4processors

Recovery CD, English, MS Windows Server 2003 R2, 32-bit edition,1-2processors

Recovery CD, French, MS Windows Server 2003 R2, 32-bit edition,1-2processors

Recovery CD, German, MS Windows Server 2003 R2, 32-bit edition,1-2processors

Recovery CD, Spain, MS Windows Server 2003 R2, 32-bit edition,1-2processors

Recovery CD, Simplified Chinese, MS Windows Server 2003 R2, 32-bit edition,1-2processors

Recovery CD, Traditional Chinese, MS Windows Server 2003 R2, 32-bit edition,1-2processors

Recovery CD, Japanese, MS Windows Server 2003 R2, 32-bit edition,1-2processors

Recovery CD, Korean, MS Windows Server 2003 R2, 32-bit edition,1-2processors

Recovery CD, English, MS Windows Server 2003 R2, 32-bit edition,1-8processors

Recovery CD, French, MS Windows Server 2003 R2, 32-bit edition,1-8processors

Recovery CD, Italian, MS Windows Server 2003 R2, 32-bit edition,1-8processors

Recovery CD, German, MS Windows Server 2003 R2, 32-bit edition,1-8processors

Recovery CD, Spanish, MS Windows Server 2003 R2, 32-bit edition,1-8processors

Recovery CD, Simplified Chinese, MS Windows Server 2003 R2, 32-bit edition,1-8processors

Recovery CD, Traditional Chinese, MS Windows Server 2003 R2, 32-bit edition,1-8processors

Recovery CD, Japanese, MS Windows Server 2003 R2, 32-bit edition,1-8processors

Recovery CD, Korean, MS Windows Server 2003 R2, 32-bit edition,1-8processors

Recovery CD, English, MS Windows Server 2003 R2, 64-bit edition,1-2processors

Recovery CD, Japanese, MS Windows Server 2003 R2, 64-bit edition,1-2processors

CRU part

number

(Tier 1)

CRU part

number

(Tier 2)

FRU part

number

44W4053

44W4054

44W4055

44W4056

44W4057

44W4058

44W4059

44W4060

44W4061

44W4062

44W4063

44W4064

44W4065

44W4066

44W4067

44W4068

44W4069

44W4070

44W4071

44W4072

44W4073

44W4074

44W4075

Chapter 4. Parts listing, Types 8014, 8028 and 1916 29

Page 42

Index Description

Recovery CD, English, MS Windows Server 2003 R2, 64-bit

edition,1-8processors

Recovery CD, Japanese, MS Windows Server 2003 R2, 64-bit

edition,1-8processors

Recovery CD, Italian, MS Windows Server 2003 R2, 32-bit

edition,1-2processors

Recovery CD, Multilingual , MS Windows Server 2008

Standard Edition 32Bit/64Bit, (1-4processors

Recovery CD, Multilingual , MS Windows Server 2008

Enterprise Edition 32Bit/64Bit,1-8processors

Recovery CD, Simplified Chinese, MS Windows Server 2008

Standard Edition 32Bit/64Bit,1-4processors

Recovery CD, Simplified Chinese, MS Windows Server 2008

Enterprise Edition 32Bit/64Bit1-8processors

Recovery CD, Traditional Chinese, MS Windows Server 2008

Standard Edition 32Bit/64Bit1-4processors

Recovery CD, Traditional Chinese, MS Windows Server 2008

Enterprise Edition 32Bit/64Bit1-8processors

CRU part

number

(Tier 1)

46C8235

46C8236

46C8281

46C8282

46C8283

46C8284

CRU part

number

(Tier 2)

FRU part

number

44W4076

44W4077

44W4078

30 BladeCenter HS12 Type 8014, 8028 or 1916: Problem Determination and Service Guide

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Chapter 5. Removing and replacing blade server components

Use this information to remove and replace components in the blade server.

Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your

responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation.

v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or

request IBM to install it, at no additional charge, under the type of warranty that is designated for your server.

v Field replaceable unit (FRU): FRUs must be installed only by trained service

technicians.

See Chapter 4, “Parts listing, Types 8014, 8028 and 1916,” on page 25 to determine whether a component is a Tier 1 CRU, Tier 2 CRU, or FRU.

For information about the terms of the warranty and getting service and assistance, see the Warranty and Support Information document.

Installation guidelines

Use these guidelines before you install the blade server or optional devices.

Before you install optional devices, read the following information: v Before you begin, read “Safety” on page v and “Installation guidelines.” This

information will help you work safely.

v When you install your new blade server, take the opportunity to download and

apply the most recent firmware updates. This step will help to ensure that any known issues are addressed and that your blade server is ready to function at maximum levels of performance.

To download firmware updates for your blade server, complete the following steps.

Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document.

1. Go to http://www.ibm.com/systems/support/.

2. Under Product support, click BladeCenter.

3. Under Popular links, click Software and device drivers.

4. Click BladeCenter HS12 to display the matrix of downloadable files for the

blade server.

v Observe good housekeeping in the area where you are working. Place removed

covers and other parts in a safe place.

v Back up all important data before you make changes to disk drives. v Before you remove a blade server from the BladeCenter unit, you must shut

down the operating system and turn off the blade server. You do not have to shut down the BladeCenter unit itself.

Page 44

v Blue on a component indicates touch points, where you can grip the component

to remove it from or install it in the blade server, open or close a latch, and so on.

v Orange on a component or an orange label on or near a component indicates

that the component can be hot-swapped, which means that if the server and operating system support hot-swap capability, you can remove or install the component while the server is running. (Orange can also indicate touch points on hot-swap components.) See the instructions for removing or installing a specific hot-swap component for any additional procedures that you might have to perform before you remove or install the component.

v For a list of supported optional devices for the blade server, see

http://www.ibm.com/servers/eserver/serverproven/compat/us/.

System reliability guidelines

Use this information to make sure that the blade server meets the proper cooling and reliability guidelines.

To help make sure that proper cooling and system reliability requirements are met, review the following guidelines:

v To ensure proper cooling, do not operate the BladeCenter unit without a blade

server, expansion unit, or blade filler installed in each blade-server bay. See the documentation for your BladeCenter unit for additional information

v The blade server battery must be operational. If the battery becomes defective,

replace it immediately. For instructions, see the Problem Determination and Service Guide.

Handling static-sensitive devices

Use this information to observe the static-sensitive device requirements.

Attention: Static electricity can damage the blade server and other electronic devices. To avoid damage, keep static-sensitive devices in their static-protective packages until you are ready to install them.

To reduce the possibility of damage from electrostatic discharge, observe the following precautions:

v When you work on a BladeCenter unit that has an electrostatic discharge (ESD)

connector, use a wrist strap, especially when you handle modules, optional devices, or blade servers. To work correctly, the wrist strap must have a good contact at both ends (touching your skin at one end and firmly connected to the ESD connector on the front or back of the BladeCenter unit).

v Limit your movement. Movement can cause static electricity to build up around

you.

v Handle the device carefully, holding it by its edges or its frame. v Do not touch solder joints, pins, or exposed circuitry. v Do not leave the device where others can handle and damage it. v While the device is still in its static-protective package, touch it to an unpainted

metal part of the BladeCenter unit or any unpainted metal surface on any other grounded rack component in the rack in which you are installing the device for at least 2 seconds. This drains static electricity from the package and from your body.

32 BladeCenter HS12 Type 8014, 8028 or 1916: Problem Determination and Service Guide

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v Remove the device from its package and install it directly into the blade server

without setting down the device. If it is necessary to set down the device, put it back into its static-protective package. Do not place the device on the blade server cover or on a metal surface.

v Take additional care when you handle devices during cold weather. Heating

reduces indoor humidity and increases static electricity.

Returning a device or component

Use this information for instructions to return a device or component to service and support.

If you are instructed to return a device or component, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.

Removing the blade server from the BladeCenter unit

Use these instructions to remove the blade server from the BladeCenter unit.

If you need an unpopulated I/O-module bay in your BladeCenter unit to install your new blade server, remove an existing blade server or filler module from the BladeCenter unit. The following illustration shows how to remove a blade server or filler module from a BladeCenter unit. The appearance of your BladeCenter unit might be different; see the documentation for your BladeCenter unit for additional information.

Release handles (open)

Attention:

v To maintain proper system cooling, do not operate the BladeCenter unit without

a blade server, expansion unit, or filler module installed in each blade server bay.

v When you remove the blade server, note the blade-server bay number.

Reinstalling a blade server into a different blade server bay from the one it was removed from can have unintended consequences. Some configuration information and update options are established according to blade-server bay number; if you reinstall the blade server into a different bay, you might have to reconfigure the blade server.

To remove the blade server, complete the following steps:

Chapter 5. Removing and replacing blade server components 33

Page 46

1. If the blade server is operating, shut down the operating system; then, press the power-control button (behind the blade server control panel door) to turn off the blade server (see “Turning off the blade server” on page 10 for more information).

Attention: Wait at least 30 seconds, until the storage devices stop spinning, before you proceed to the next step.

2. Open the two release handles as shown in the illustration. The blade server moves out of the blade server bay approximately 0.6 cm (0.25 inch).

3. Pull the blade server out of the bay.

4. Place either a blade filler or another blade server in the blade server bay within

1 minute.

Installing the blade server in a BladeCenter unit

Use these instructions to install the blade server in a BladeCenter unit.

The following illustration shows how to install a blade server into a BladeCenter unit. The appearance of your BladeCenter unit might be different; see the documentation for your BladeCenter unit for additional information. To install a blade server in a BladeCenter unit, complete the following steps.

Release handles (open)

Statement 21

CAUTION: Hazardous energy is present when the blade server is connected to the power source. Always replace the blade cover before installing the blade server.

1. Before you begin, read “Safety” on page v and “Installation guidelines” on page 31.

2. If you have not done so already, install any optional devices that you want, such as hard disk drives, memory, or an InfiniBand high-speed expansion card, in the blade server.

3. Select the I/O-module bay for the blade server; at least one I/O-module bay is required.

34 BladeCenter HS12 Type 8014, 8028 or 1916: Problem Determination and Service Guide

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Notes:

a. When any blade server or device is in any I/O-module bay 7 through 14,

power modules must be installed in all four power-module bays. For additional information, see the Installation and User’s Guide that comes with the BladeCenter unit.

b. To help ensure proper cooling, performance, and system reliability, make

sure that each I/O-module bay on the front of the BladeCenter unit contains a blade server, expansion unit, or blade filler. Do not operate a BladeCenter unit for more than 1 minute without a blade server, expansion unit, or blade filler in each I/O-module bay.

4. Make sure that the release handles on the blade server are in the open position (perpendicular to the blade server).

5. Slide the blade server into the I/O-module bay until it stops.

6. Push the release handles on the front of the blade server to the closed position.

7. Turn on the blade server (see “Turning on the blade server” on page 9 for

instructions).

8. Make sure that the power-on LED on the blade server control panel is lit continuously, indicating that the blade server is receiving power and is turned on.

9. If you have other blade servers to install, do so now.

If you reinstall a blade server that you removed, you must install it in the same blade server bay from which you removed it. Some blade server configuration information and update options are established according to blade server bay number. Reinstalling a blade server into a different blade server bay number from the one from which it was removed can have unintended consequences, and you might have to reconfigure the blade server.

If this is the initial installation of the blade server in the BladeCenter unit, you must configure the blade server through the Configuration/Setup Utility program and install the blade server operating system. See the Installation and User’s Guide for details. If you have changed the configuration of the blade server or if you are installing a different blade server from the one that you removed, you must configure the blade server through the Configuration/Setup Utility, and you might have to install the blade server operating system. Detailed information about these tasks is available in the Installation and User’s Guide.

Removing and replacing Tier 1 customer replaceable units (CRUs)

Use this information for removing and replacing Tier 1 CRUs.

Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation.

Removing the blade server cover

Use this information to remove the blade server cover from the blade server.

Note:

1. If the blade server has an optional expansion unit in place of the blade server cover, remove it (see “Removing an optional expansion unit” on page 37).

2. The illustrations in this document might differ slightly from your hardware.

To remove the blade server cover, complete the following steps.

Chapter 5. Removing and replacing blade server components 35

Page 48

Blade server cover

Cover pins

Blade server cover release

1. Before you begin, read “Safety” on page v and “Installation guidelines” on

page 31.

2. If the blade server is installed in a BladeCenter unit, remove it (see “Removing the blade server from the BladeCenter unit” on page 33 for instructions).

3. Carefully lay the blade server down on a flat, static-protective surface, with the cover side up.

4. Press the blade server cover release on each side of the blade server or expansion unit and lift the blade server cover open, as shown in the illustration.

5. Lift the cover from the blade server.

6. If you are instructed to return the cover, follow all packaging instructions, and

use any packaging materials for shipping that are supplied to you.

Installing the blade server cover

Use this information to install the cover on the blade server.

Note:

1. The following illustration shows how to install a blade server cover on a blade server.

2. The illustrations in this document might differ slightly from your hardware.

To install the blade server cover, complete the following steps.

Statement 21

CAUTION: Hazardous energy is present when the blade server is connected to the power source. Always replace the blade server cover before installing the blade server.

36 BladeCenter HS12 Type 8014, 8028 or 1916: Problem Determination and Service Guide

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Blade server cover

Cover pins

Blade server cover release

Attention: You cannot insert the blade server into the BladeCenter unit until the blade server cover is installed and closed. Do not attempt to override this protection.

1. Before you begin, read “Safety” on page v and “Installation guidelines” on page 31.

2. Lower the cover so that the slots at the rear slide down onto the pins at the rear of the blade server. Before you close the cover, make sure that all components are installed and seated correctly and that you have not left loose tools or parts inside the blade server.

3. Pivot the blade server cover to the closed position until it clicks into place.

4. Install the blade server in the BladeCenter unit (see “Installing the blade server

in a BladeCenter unit” on page 34 for instructions).

Removing an optional expansion unit

Use these instructions to remove the optional expansion unit from the blade server.

To remove the optional expansion unit, complete the following steps.

Note:

1. The following illustration shows how to remove an optional expansion unit from a blade server.

2. The illustrations in this document might differ slightly from your hardware.

Chapter 5. Removing and replacing blade server components 37

Page 50

Expansion unit

Blade server cover release

1. Before you begin, read “Safety” on page v and “Installation guidelines” on

page 31.

2. If the blade server is installed in a BladeCenter unit, remove it (see “Removing the blade server from the BladeCenter unit” on page 33 for instructions).

3. Carefully lay the blade server on a flat, static-protective surface, with the cover side up.

4. Open the blade server cover, if one is installed (see “Removing the blade server cover” on page 35 for instructions).

5. Remove the expansion unit: a. Press the blade server cover release on each side of the blade server. b. Use the extraction device on the expansion unit, if one is present, to

disengage the expansion unit from the system board. These extraction devices can be of several types, including thumbscrews or levers.

c. Rotate the expansion unit open; then, lift the expansion unit from the blade

server.

6. If you are instructed to return the cover or an optional expansion unit, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.

Installing an optional expansion unit

Use these instructions to install an optional expansion unit.

The optional expansion units supported for this blade server are the PCI I/O expansion unit and the Storage and I/O expansion unit.

Attention: If a high-speed expansion card is installed on the blade server system board, you cannot install an optional expansion unit.

Notes:

1. The following illustration shows an optional expansion unit in a blade server.

2. The illustrations in this document might differ slightly from your hardware.

To install an optional expansion unit, complete the following steps.

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Expansion unit

Blade server cover release

1. Before you begin, read “Safety” on page v and “Installation guidelines” on

page 31.

2. If the blade server is installed in a BladeCenter unit, remove it (see “Removing the blade server from the BladeCenter unit” on page 33 for instructions).

3. Remove the protective covers from the blade server expansion connectors, if any are present.

4. Touch the static-protective package that contains the optional expansion unit to any unpainted metal surface on the BladeCenter unit or any unpainted metal surface on any other grounded rack component; then, remove the optional expansion unit from the package.

5. Orient the optional expansion unit as shown in the illustration.

6. Lower the optional expansion unit so that the slots at the rear slide down onto

the cover pins at the rear of the blade server.

7. Close the optional expansion unit (see the expansion unit documentation for information and instructions):

v If the optional expansion unit has an extraction device, pivot the expansion

unit closed; then, use the extraction device to fully seat the expansion unit on the system board. These extraction devices can be of several types, including thumbscrews or levers.

v If the optional expansion unit has no extraction device, pivot the expansion

unit closed; then, press the expansion unit firmly into place until the blade server cover releases click.

The connectors on the expansion unit automatically align with and connect to the connectors in the system board.

Removing the bezel assembly

Use this information to remove the bezel assemble from the blade server.

The following illustration shows how to remove a bezel assembly from a blade server.

Note:

1. The illustrations in this document might differ slightly from your hardware.

To remove the bezel assembly, complete the following steps.

Chapter 5. Removing and replacing blade server components 39

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Bezel-assembly release

1. Before you begin, read “Safety” on page v and “Installation guidelines” on

page 31..

2. If the blade server is installed in a BladeCenter unit, remove it (see “Removing the blade server from the BladeCenter unit” on page 33 for instructions).

3. Open the blade server cover (see “Removing the blade server cover” on page 35 for instructions).

4. If an optional expansion unit is installed, remove it (see “Removing an optional expansion unit” on page 37).

5. Press the bezel-assembly release on each side of the blade server and pull the bezel assembly away from the blade server approximately 1.2 cm (0.5 inch).

6. Disconnect the control panel cable from the control-panel connector.

7. Pull the bezel assembly away from the blade server.

8. If you are instructed to return the bezel assembly, follow all packaging

instructions, and use any packaging materials for shipping that are supplied to you.

Installing the bezel assembly

Use this information to install a bezel assembly in the blade server.

Note:

1. The following illustration shows how to install a bezel assembly in a blade server.

2. The illustrations in this document might differ slightly from your hardware.

To install the bezel assembly, complete the following steps.

Bezel-assembly release

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1. Before you begin, read “Safety” on page v and “Installation guidelines” on page 31.

2. If the blade server is installed in a BladeCenter unit, remove it (see “Removing the blade server from the BladeCenter unit” on page 33 for instructions).

3. Carefully lay the blade server on a flat, static-protective surface.

4. Open the blade server cover (see “Removing the blade server cover” on page

35 for instructions).

5. If an optional expansion unit is installed, remove it (see “Removing an optional expansion unit” on page 37).

6. Connect the control-panel cable to the control-panel connector on the system board.

7. Carefully slide the bezel assembly onto the blade server until it clicks into place.

8. Install the expansion unit, if you removed one from the blade server to remove the bezel (see “Installing an optional expansion unit” on page 38).

9. Install the cover onto the blade server (see “Installing the blade server cover” on page 36).

10. Install the blade server into the BladeCenter unit (see “Installing the blade server in a BladeCenter unit” on page 34.

Removing a fixed-storage drive

Use this information to remove a fixed-storage drive from the blade server.

The blade server (machine type model 8014) has two storage bays for fixed-storage devices, such as SATA storage drives. To remove a fixed storage drive, complete the following steps.

Note:

1. The following illustration shows how to remove a fixed-storage device from a

blade server.

2. The illustrations in this document might differ slightly from your hardware.

1. Before you begin, read “Safety” on page v and “Installation guidelines” on

page 31.

2. If the blade server is installed in a BladeCenter unit, remove it (see “Removing

the blade server from the BladeCenter unit” on page 33 for instructions).

3. Carefully lay the blade server on a flat, static-protective surface.

Chapter 5. Removing and replacing blade server components 41

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4. Open the blade server cover (see “Removing the blade server cover” on page 35 for instructions).

5. If an optional expansion unit is installed, remove it (see “Removing an optional expansion unit” on page 37).

6. Press the storage drive release lever away from the storage drive to open the release lever.

7. From the connector end of the storage drive, push the drive out of the connector and using two fingers lift the storage drive out of the storage tray.

Attention: Do not press on the top of the drive. Pressing on the top might damage the drive.

8. If you are instructed to return the storage drive, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.

Installing a fixed-storage drive

Use this information to install a fixed-storage drive in the blade server.

Depending on which storage devices you have, the blade server (machine type

8014) has two storage bays for installing or removing fixed-storage devices, such as

solid state storage drives.

Note:

1. The following illustration shows how to install a fixed-storage device in a blade server.

2. The illustrations in this document might differ slightly from your hardware.

To install a fixed-storage drive, complete the following steps.

1. Before you begin, read “Safety” on page v and “Installation guidelines” on page 31.

2. If the blade server is installed in a BladeCenter unit, remove it (see “Removing the blade server from the BladeCenter unit” on page 33 for instructions).

3. Carefully lay the blade server on a flat, static-protective surface.

4. Remove the blade server cover (see “Removing the blade server cover” on

page 35).

5. If an optional expansion unit is installed, remove the expansion unit (see “Removing an optional expansion unit” on page 37).

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6. Touch the static-protective package that contains the storage drive to any

unpainted metal surface on the BladeCenter unit or any unpainted metal surface on any other grounded rack component; then, remove the storage drive from the package.

7. Open the release lever on the storage drive and slide the drive into the storage bay until it is firmly seated in the connector.

Attention: Do not press on the top of the drive. Pressing on the top might damage the drive.

8. Lock the storage drive into place by making sure that the storage drive release lever is secure.

9. Install the expansion unit, if you removed one from the blade server to remove the bezel (see “Installing an optional expansion unit” on page 38).

10. Install the cover onto the blade server (see “Installing the blade server cover” on page 36).

11. Install the blade server into the BladeCenter unit (see “Installing the blade

server in a BladeCenter unit” on page 34.

Removing a hot-swap storage drive

Use this information to remove a hot-swap storage drive.

The blade server (machine type 8028) has two storage bays for installing or removing hot-swap storage devices, such as SAS storage drives.

Note:

1. The following illustration shows how to remove a hot-swap hard disk drive

from a blade server.

2. The illustrations in this document might differ slightly from your hardware.

To remove a hot-swap hard disk drive, complete the following steps.

Hot-swap storage bay 1

Hot-swap storage bay 0

Storage drive filler

Storage drive

Hot-swap storage drive

release handle

1. Before you begin, read “Safety” on page v and “Installation guidelines” on

page 31.

2. Press the arrow on the storage drive release handle to release the hard disk

drive and use the release handle to pull the drive away from the storage bay.

3. If you are instructed to return the hard disk drive, follow all packaging

instructions, and use any packaging materials for shipping that are supplied to you.

Chapter 5. Removing and replacing blade server components 43

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Installing a hot-swap storage drive

Use this information to install a hot-swap storage drive in the blade server.

To install a hot-swap storage drive, complete the following steps. The blade server (machine type 8028) has two storage bays for installing or removing hot-swap storage devices, such as SAS storage drives.

Note:

1. The following illustration shows how to install a hot-swap storage drive in a blade server.

2. The illustrations in this document might differ slightly from your hardware.

Depending on the blade server model, at least one storage drive might already be installed in storage bay 0. If the blade server is equipped with one storage drive, you can install an additional drive in storage bay 1. These two SAS hard disk drives can be used to implement and manage a redundant array of independent disks (RAID) level-1 array. See “Configuring a SAS RAID array” on page 22 for information about SAS RAID configuration.

Hot-swap storage bay 1

Hot-swap storage bay 0

1. Before you begin, read “Safety” on page v and “Installation guidelines” on

page 31.

2. Identify the hot-swap storage bay (hot-swap storage bay 0 or hot-swap storage bay 1) in which the hard disk drive will be installed.

3. If a storage-drive filler is installed, remove it from the storage bay by lifting the release levers and pulling it away from the blade server.

4. Touch the static-protective package that contains the hard disk drive to any unpainted metal surface on the BladeCenter unit or any unpainted metal surface on any other grounded rack component; then, remove the hard disk drive from the package.

5. Press the arrow on the storage drive release handle to release the hard disk drive and use the release handle to slide the drive into the storage bay until it is firmly seated in the connector.

6. Lock the hard disk drive into place by closing the storage drive release handle.

Removing a memory module

Use this information to a memory module from the blade server.

Hot-swap storage drive

Storage drive filler

Storage drive release handle

Note:

1. The following illustration shows the locations of the DIMM connectors on the system board.

44 BladeCenter HS12 Type 8014, 8028 or 1916: Problem Determination and Service Guide

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2. The illustrations in this document might differ slightly from your hardware.

To remove a DIMM, complete the following steps.

DIMM 1

DIMM 2

DIMM 3

DIMM 4

DIMM 5

DIMM 6

1. Before you begin, read “Safety” on page v and “Installation guidelines” on

page 31.

2. If the blade server is installed in a BladeCenter unit, remove it (see “Removing the blade server from the BladeCenter unit” on page 33).

3. Remove the blade server cover (see “Removing the blade server cover” on page

35).

4. If an optional expansion unit is installed, remove the expansion unit (see “Removing an optional expansion unit” on page 37).

Attention: To avoid breaking the retaining clips or damaging the DIMM connectors, handle the clips gently. Move the retaining clips on the ends of the DIMM connector to the open position by pressing the retaining clips away from the center of the DIMM connector.

5. Using your fingers, pull the DIMM out of the connector.

6. If you are instructed to return the DIMM, follow all packaging instructions, and

use any packaging materials for shipping that are supplied to you.

DIMM

Retaining clip

Chapter 5. Removing and replacing blade server components 45

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Installing a memory module

Use these instructions to install memory modules in the blade server.

The following notes describe the types of direct inline memory modules (DIMMs) that the blade server supports and other information that you must consider when you install DIMMs:

Note:

1. The following illustration shows the location of the DIMM connectors on the system board.

2. The illustrations in this document might differ slightly from your hardware.

v The system board has DIMM connectors. v The server supports two-way memory interleaving. v The optional DIMMs that are available for the blade server are 512 MB, 1 GB, 2

GB, and 4 GB. Depending on the memory configuration that is set in the Configuration/Setup Utility program, the blade server can support a minimum of 1 GB and a maximum of 24 GB of system memory on the system board.

v When you install memory, you must install a pair of matched DIMMs. Some

blade server models come with one DIMM installed in DIMM slot 1. In this case, you must order and install a second matched DIMM in DIMM slot 2. Install the DIMMs in the order shown in the following table.

Table 2. DIMM configuration

Pair DIMM pairs and location

First DIMM 1 and DIMM 2 Second DIMM 3 and DIMM 4 Third DIMM 5 and DIMM 6

Table 3. DIMM Population Rule

DIMM 5 and DIMM6DIMM 3 and DIMM4DIMM 1 and DIMM

Configuration

1 X X Single rank 2 X Single rank Single rank 3 Single rank Single rank Single rank 4 X X Dual rank 5 X Dual rank Dual rank 6 Dual rank Dual rank Dual rank 7 X Dual rank Single rank 8 X Single rank Dual rank 9 Dual rank Single rank Single rank

10 Dual rank Dual rank Single rank

v All DIMMs in a pair or group must be the same size, speed, type, technology,

and physical design. You can use compatible DIMMs from different manufacturers.

v Install only ECC DDR2 667 DRAM with ECC DIMMs. For a current list of

supported DIMMs for the blade server, see http://www.ibm.com/servers/ eserver/serverproven/compat/us/.

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v Installing or removing DIMMs changes the configuration information of the

blade server. After you install or remove a DIMM, you must change and save the new configuration information by using the Configuration/Setup Utility program. When you restart the blade server, a message indicates that the memory configuration has changed. Start the Configuration/Setup Utility program and select Save Settings (see “Configuration/Setup Utility menu” on page 16 for more information) to save changes.

To install a DIMM, complete the following steps:

1. Before you begin, read “Safety” on page v and “Installation guidelines” on page 31.

2. Read the documentation that comes with the DIMMs.

3. If the blade server is installed in a BladeCenter unit, remove it (see “Removing

the blade server from the BladeCenter unit” on page 33 for instructions).

4. Carefully lay the blade server on a flat, static-protective surface.

5. Open the blade server cover (see “Removing the blade server cover” on page

35 for instructions).

6. If an expansion unit is installed and you are installing DIMMs on the system board, remove the expansion unit (see “Removing an optional expansion unit” on page 37).

7. Locate the DIMM connectors. Determine the connector into which you will install the DIMM.

DIMM 1

DIMM 2

DIMM 3

DIMM 4

DIMM 5

DIMM 6

8. Touch the static-protective package that contains the DIMM to any unpainted

metal surface on the BladeCenter unit or any unpainted metal surface on any other grounded rack component in the rack in which you are installing the DIMM for at least 2 seconds; then, remove the DIMM from its package.

9. To install the DIMMs, repeat the following steps for each DIMM that you install:

Chapter 5. Removing and replacing blade server components 47

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DIMM

Retaining clip

a. Turn the DIMM so that the DIMM keys align correctly with the connector

on the system board. Attention: To avoid breaking the retaining clips or damaging the DIMM

connectors, handle the clips gently.

b. Make sure that the small tabs on the retaining clips are in the notches on

the DIMM. If there is a gap between the DIMM and the retaining clips, the DIMM has not been correctly installed. Press the DIMM firmly into the connector, and then press the retaining clips toward the DIMM until the tabs are fully seated. When the DIMM is correctly installed, the retaining clips are parallel to the sides of the DIMM.

Important: If there is a gap between the DIMM and the retaining clips, the DIMM has not been correctly installed. In this case, open the retaining clips and remove the DIMM; then, reinsert the DIMM.

Removing a concurrent KVM card

Use this information to remove a CKVM card from the blade server.

Note:

1. The following illustration shows how to remove the concurrent KVM (cKVM) card from the system board.

2. The illustrations in this document might differ slightly from your hardware.

To remove a cKVM card, complete the following steps.

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cKVM card

1. Before you begin, read “Safety” on page v and “Installation guidelines” on

page 31.

2. If the blade server is installed in a BladeCenter unit, remove it (see “Removing the blade server from the BladeCenter unit” on page 33).

3. Remove the blade server cover (see “Removing the blade server cover” on page 35 for instructions).

4. If an optional expansion unit is installed, remove it (see “Removing an optional expansion unit” on page 37).

5. If an I/O expansion card or a high-speed expansion card is installed, remove it (see “Removing an I/O expansion card” on page 50 or “Removing a high-speed expansion card” on page 55).

6. Gently pivot the narrow end of the card out of the cKVM card connectors; then, slide the notched end of the card out of the tabs on the expansion card bracket and lift the card out of the blade server.

7. If you are instructed to return the cKVM card, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.

Installing a concurrent KVM card

To install a cKVM card, complete the following steps.

Note:

1. The following illustration shows how to install the cKVM in the system board.

2. The illustrations in this document might differ slightly from your hardware.

Chapter 5. Removing and replacing blade server components 49

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cKVM feature card

1. Before you begin, read “Safety” on page v and “Installation guidelines” on

page 31.

2. If the blade server is installed in a BladeCenter unit, remove it (see “Removing the blade server from the BladeCenter unit” on page 33).

3. Remove the blade server cover (see “Removing the blade server cover” on page 35 for instructions).

4. If an optional expansion unit is installed, remove it (see “Removing an optional expansion unit” on page 37).

5. Touch the static-protective package that contains the expansion card to any unpainted metal surface on the BladeCenter unit or any unpainted metal surface on any other grounded rack component; then, remove the cKVM card from the package.

6. Locate the cKVM connector and orient the cKVM card.

7. Slide the right side of the card (the side of the card that is away from the

cKVM connector) between the two tabs at the right side of the expansion card bracket; then, gently pivot the card into the connector.

Note: For device-driver and configuration information to complete the installation of the cKVM card, see the documentation that comes with the card.

8. Install the optional expansion unit, if you removed one from the blade server when you removed the cKVM card (see “Installing an optional expansion unit” on page 38).

9. If you removed an I/O expansion card, reinstall it (see “Removing an I/O expansion card.”

10. Install the blade server cover (see “Installing the blade server cover” on page

36).

11. Install the blade server into the BladeCenter unit (see “Installing the blade server in a BladeCenter unit” on page 34).

Removing an I/O expansion card

Use this information to remove an I/O expansion card from the blade server.

Note:

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1. The following illustration shows how to remove an I/O expansion card, such as a SAS connectivity card, from the system board.

2. The illustrations in this document might differ slightly from your hardware.

To remove an I/O expansion card, complete the following steps.

Expansion card

Expansion card connectors

PRESS HEREWHEN

INSTALLING

CARD

HEN CARD

PRESS HEREW

INSTALLING

1. Before you begin, read “Safety” on page v and “Installation guidelines” on

page 31.

2. If the blade server is installed in a BladeCenter unit, remove it (see “Removing the blade server from the BladeCenter unit” on page 33).

3. Remove the blade server cover (see “Removing the blade server cover” on page 35 for instructions).

4. If an optional expansion unit is installed and you are removing the expansion card from the system board, remove the expansion unit (see “Removing an optional expansion unit” on page 37).

5. Gently pivot the connectivity card out of the expansion card connectors and lift the card out of the blade server.

6. If you are instructed to return the connectivity card, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.

Installing an I/O expansion card

Use this information to install an I/O expansion card in the blade server.

The illustrations show installing a SAS connectivity card and a high-speed expansion card on the system board; installing the cards in an expansion unit is similar.

The blade server supports various types of I/O expansion cards. See http://www.ibm.com/servers/eserver/serverproven/compat/us/ for a list of available I/O expansion cards and their form-factor types.

Chapter 5. Removing and replacing blade server components 51

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Before you install an I/O expansion card in a blade server, consider the following BladeCenter expansion card, blade server, and other related device information:

v The appearance of your blade server or system boards might be different from

the illustrations in this document.

v Depending on the model of blade server in which the I/O expansion card is

being installed, the specific location of connectors and other components might be different from the illustrations in this document or your BladeCenter documentation.

Make sure that the BladeCenter unit and the I/O modules to which the I/O expansion card is mapped supports the network-interface type of the I/O expansion card. For example, if you add an Ethernet expansion card to a blade server in a Type 8677 BladeCenter unit, the I/O modules in I/O-module bays 3 and 4 on the BladeCenter unit must both be compatible with the expansion card. All other expansion cards that are installed in other blade servers in the BladeCenter unit must also be compatible with these I/O modules. In this example, you can then install two Ethernet switch modules, two pass-thru modules, or one Ethernet switch module and one pass-thru module. Because pass-thru modules are compatible with a variety of I/O expansion cards, installing two pass-thru modules enables the use of several types of compatible I/O expansion cards in blade servers within the same BladeCenter unit.

To install the I/O expansion card in a blade server, complete the following steps.

The following illustration shows how to install an I/O expansion card.

To install the I/O expansion card in a blade server, complete the following steps.

Expansion card

Expansion card connectors

PRESS

INSTALLING

HEN

CARD

HERE

HEN

CARD

HERE

PRESS

INSTALLING

1. Before you begin, read “Safety” on page v and “Installation guidelines” on

page 31.

2. Turn off the blade server.

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3. If the blade server is installed in a BladeCenter unit, remove it (see “Removing the blade server from the BladeCenter unit” on page 33 for instructions).

4. Open the blade server cover. (see “Removing the blade server cover” on page 35 for instructions).

5. If an optional expansion unit is installed, remove the expansion unit (see “Removing an optional expansion unit” on page 37).

6. If the system board in the blade server contains an expansion card, such as a high-speed expansion card, that is blocking access to the three I/O expansion-card connectors, remove the expansion card that is blocking access to these connectors.

7. If you have not already done so, touch the static-protective package that contains the I/O expansion card to any unpainted metal surface of the BladeCenter unit or any unpainted metal surface on any other grounded rack-component for at least 2 seconds.

8. Remove the I/O expansion card from its static-protective package.

9. Locate the three I/O expansion-card connectors on the system board in the

blade server. Note that two of these card connectors are identical.

10. Align the I/O expansion card over the system board in the blade server, so that the three connectors on the reverse side of the card are correctly aligned above the three matching expansion-card connectors on the system board in the blade server.

ATTENTION: When you apply pressure to both sides of the expansion card to seat it in the blade server in step, press the card gently, so that you do not damage it.

11. To correctly seat the I/O expansion card in the blade server, press down

firmly on all four corners of the card. The two labels on the top ends of the card are blue touch points on the I/O expansion card. One of these labels contains the following statement: PRESS TO INSTALL. The I/O expansion card is automatically secured to the system board through the retention clip that is located on the reverse side of the card.

Note: The retention clip is permanently attached to the reverse side of the I/O expansion card. Do not attempt to remove the retention clip.

12. If you removed an expansion card that was blocking access to the three I/O expansion-card connectors on the blade-server system board, reinstall the expansion card (see “Installing an I/O expansion card” on page 51 for instructions).

13. If you removed an optional expansion unit, reinstall it (see “Installing an optional expansion unit” on page 38.

14. Install the blade server cover (see “Installing the blade server cover” on page

36).

15. Install the blade server into the BladeCenter unit (see “Installing the blade server in a BladeCenter unit” on page 34. Turn on the blade server, and continue with your BladeCenter system activities.

Note: For device-driver and configuration information to complete the installation of the I/O expansion card, see the documentation that comes with the I/O expansion card.

Removing a storage interface card

Use this information to remove a storage interface card from the blade server.

Chapter 5. Removing and replacing blade server components 53

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The storage interface card comes in the SAS and SATA controller models. The SAS storage interface card controls the SAS storage drives and the SATA storage interface card controls the SATA and solid state storage drives.

Note:

1. The following illustration shows how to remove a storage interface card from the system board.

2. The illustrations in this document might differ slightly from your hardware.

Storage interface card standoff

Storage interface card

To remove a storage interface card, complete the following steps.

1. Before you begin, read “Safety” on page v and “Installation guidelines” on page 31.

2. If the blade server is installed in a BladeCenter unit, remove it (see “Removing the blade server from the BladeCenter unit” on page 33 for instructions).

3. Remove the blade server cover (see “Removing the blade server cover” on page 35 for instructions).

4. If an optional expansion unit is installed, remove the expansion unit (see “Removing an optional expansion unit” on page 37).

5. Gently lift the card out of the expansion-card connectors; then, slide the notched end of the card out of the raised hook on the storage-interface card standoff and lift the card out of the blade server.

6. If you are instructed to return the storage interface card, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.

Installing a storage interface card

Use this information to install a storage interface card in the blade server.

The storage interface card comes in SAS and SATA controller models. The SAS storage interface card controls the SAS storage drives and the SATA storage interface card controls the SATA and solid state storage drives.

Note:

1. The following illustration shows how to install a storage interface card in the system board.

2. The illustrations in this document might differ slightly from your hardware.

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To install a storage interface card, complete the following steps.

Storage interface card standoff

Storage interface card

1. Before you begin, read “Safety” on page v and “Installation guidelines” on

page 31.

2. If the blade server is installed in a BladeCenter unit, remove it (see “Removing the blade server from the BladeCenter unit” on page 33 for instructions).

3. Remove the blade server cover (see “Removing the blade server cover” on page 35 for instructions).

4. If an optional expansion unit is installed, remove the expansion unit (see “Removing an optional expansion unit” on page 37).

5. Slide the notched end of the card into the raised hook on the storage-interface card standoff; then, gently orient the card into the storage-interface card connector, and press it firmly into place to fully seat the card on the system board.

6. If you removed an optional expansion unit, reinstall it (see “Installing an optional expansion unit” on page 38).

7. Install the blade server cover (see “Installing the blade server cover” on page

36).

8. Install the blade server into the BladeCenter unit (see “Installing the blade server in a BladeCenter unit” on page 34. Turn on the blade server, and continue with your BladeCenter system activities.

Removing a high-speed expansion card

Use this information to remove a high-speed expansion card.

To remove a high-speed expansion card, complete the following steps.

Note:

1. The following illustration shows how to remove a high-speed expansion card, such as an InfiniBand expansion card, from the system board.

2. The illustrations in this document might differ slightly from your hardware.

Chapter 5. Removing and replacing blade server components 55

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Expansion card

Blade server expansion connector cover

Expansion card standoff

1. Before you begin, read “Safety” on page v and “Installation guidelines” on

page 31.

2. If the blade server is installed in a BladeCenter unit, remove it (see “Removing the blade server from the BladeCenter unit” on page 33 for instructions).

3. Remove the blade server cover (see “Removing the blade server cover” on page 35 for instructions).

4. Rotate the extraction lever upward to disengage the blade server expansion connector.

5. Pivot the narrow end of the card away from the blade server expansion connector; then, slide the slots at the back end of the card out of the expansion-card standoffs and lift the card out of the blade server.

6. If you are instructed to return the expansion card, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.

Installing a high-speed expansion card

Use this information to install a high-speed expansion card in the blade server.

To install a high-speed expansion card, complete the following steps.

Notes:

1. The following illustration shows how to install a high-speed expansion card, such as an InfiniBand expansion card, in the system board.

2. The illustrations in this document might differ slightly from your hardware.

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Expansion card

Blade server expansion connector cover

Expansion card standoff

1. Before you begin, read “Safety” on page v and “Installation guidelines” on

page 31.

2. If the blade server is installed in a BladeCenter unit, remove it (see “Removing the blade server from the BladeCenter unit” on page 33 for instructions).

3. Carefully lay the blade server on a flat, static-protective surface.

4. Remove the blade server cover (see “Removing the blade server cover” on

page 35 for instructions).

5. Locate the blade server expansion connector and remove the blade server expansion connector cover and set it aside.

6. Touch the static-protective package that contains the expansion card to any unpainted metal surface on the BladeCenter unit or any unpainted metal surface on any other grounded rack component; then, remove the expansion card from the package.

7. Orient the expansion card and slide the slots at the back end of the card onto the pins on the expansion-card standoff; then, gently pivot the card into the blade server expansion connector.

8. Firmly press on the indicated locations to seat the expansion card.

Note: For device-driver and configuration information to complete the installation of the expansion card, see the documentation that comes with the expansion card.

9. Install the blade server cover (see “Installing the blade server cover” on page

36).

10. Install the blade server into the BladeCenter unit (see “Installing the blade server in a BladeCenter unit” on page 34).

Removing the battery

Use this information to the battery from the blade server.

Note:

1. The following illustration shows the location and removal of the battery in the

system board.

2. The illustrations in this document might differ slightly from your hardware.

Chapter 5. Removing and replacing blade server components 57

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To remove the battery, complete the following steps:

1. Before you begin, read “Safety” on page v and “Installation guidelines” on page 31.

2. If the blade server is installed in a BladeCenter unit, remove it (see “Removing the blade server from the BladeCenter unit” on page 33 for instructions).

3. Remove the blade server cover (see “Removing the blade server cover” on page 35 for instructions).

4. If an optional expansion unit is installed, remove the expansion unit (see “Removing an optional expansion unit” on page 37).

5. Locate the battery on the system board.

Battery (BH1)

6. Use one finger to press the top of the battery clip away from the battery. The

battery pops up when released.

7. Use your thumb and index finger to lift the battery from the socket.

8. Dispose of the battery as required by local ordinances or regulations.

Installing the battery

Use this information to install a battery on the system board in the blade server.

The following notes describe information that you must consider when you are replacing the battery in the blade server.

v You must replace the battery with a lithium battery of the same type from the

same manufacturer.

v To order replacement batteries, call 1-800-426-7378 within the United States, and

1-800-465-7999 or 1-800-465-6666 within Canada. Outside the U.S. and Canada, call your IBM marketing representative or authorized reseller.

v After you replace the battery, you must reconfigure the blade server and reset

the system date and time.

v To avoid possible danger, read and follow the following safety statement.

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Statement 2

Do not:

v Throw or immerse into water

v Heat to more than 100° C (212° F)

v Repair or disassemble

Dispose of the battery as required by local ordinances or regulations.

Note:

1. The following illustration shows how to install the battery in the system board.

2. The illustrations in this document might differ slightly from your hardware.

To install the battery, complete the following steps:

1. Before you begin, read “Safety” on page v and “Installation guidelines” on page 31.

2. If the blade server is installed in a BladeCenter unit, remove it (see “Removing the blade server from the BladeCenter unit” on page 33 for instructions).

3. Remove the blade server cover (see “Removing the blade server cover” on page 35 for instructions).

4. If an optional expansion unit is installed, remove the expansion unit (see “Removing an optional expansion unit” on page 37 for instructions).

5. Follow any special handling and installation instructions that come with the battery.

6. Tilt the battery so that you can insert it into the socket.

7. As you slide the battery into place, press the battery down into the socket.

8. Install the optional expansion unit, if you removed one from the blade server

to replace the battery (see “Installing an optional expansion unit” on page 38 for instructions).

9. Install the blade server cover (see “Installing the blade server cover” on page 36 for instructions).

10. Install the blade server into the BladeCenter unit (see “Installing the blade server in a BladeCenter unit” on page 34 for instructions).

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11. Turn on the blade server, start the Configuration/Setup Utility program, and reset the configuration (see “Setup and configuration overview” on page 19 for instructions).

Removing and replacing field replaceable units

Use this information to remove and replace field replaceable units (FRUs).

FRUs must be installed only by trained service technicians. The illustrations in this document might differ slightly from your hardware.

Removing a microprocessor and heat sink

Use this information to remove a microprocessor and heat sink from the blade server.

Read the following important guidelines before you remove a microprocessor that is not faulty (for example, when you are replacing the system-board assembly).

If you are not replacing a defective heat sink or microprocessor, the thermal material on the heat sink and microprocessor will remain effective if you carefully handle the heat sink and microprocessor when you remove or install these components. Do not touch the thermal material or otherwise allow it to become contaminated.

Notes:

1. The microprocessor and heat sink assembly is a field-replaceable unit (FRU)

and must be replaced by a trained service technician. To contact an IBM service representative, see “Hardware service and support” on page 177.

2. The heat-sink FRU is packaged with the thermal material applied to the

underside. This thermal material is not available as a separate FRU. You must replace the heat sink when new thermal material is required, such as when a defective microprocessor is replaced or if the thermal material is contaminated or has come in contact with another object other than its paired microprocessor.

3. A heat-sink FRU can be ordered separately if the thermal material becomes

contaminated.

To remove a microprocessor, complete the following steps.

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Heat sink

Microprocessor

1. Before you begin, read “Safety” on page v and “Installation guidelines” on

page 31.

2. If the blade server is installed in a BladeCenter unit, remove it (see “Removing the blade server from the BladeCenter unit” on page 33 for instructions).

3. Remove the blade server cover (see “Removing the blade server cover” on page 35 for instructions).

4. If an optional expansion unit is installed, remove the expansion unit (see “Removing an optional expansion unit” on page 37).

5. Remove the heat sink. Attention: Do not touch the thermal material on the bottom of the heat sink.

Touching the thermal material will contaminate it. If the thermal material on the microprocessor or heat sink becomes contaminated, you must replace the heat sink.

a. Loosen the screw on one side of the heat sink to break the seal with the

microprocessor.

b. Press firmly on the captive screws and loosen them with a screwdriver. c. Use your fingers to gently pull the heat sink from the microprocessor.

Attention: Do not use any tools or sharp objects to lift the release lever on the microprocessor socket. Doing so might result in permanent damage to the system board.

Microprocessor retainer

Microprocessor release lever

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7. Rotate the locking lever on the microprocessor socket from its closed and locked position until it stops in the fully open position (approximately a 135° angle). Lift the microprocessor retainer cover upward.

8. Use your fingers to pull the microprocessor out of the socket.

Microprocessor

Microprocessor retainer

Alignment marks

Microprocessor socket

9. If you are instructed to return the microprocessor and heat sink, follow all

packaging instructions, and use any packaging materials for shipping that are supplied to you.

Installing a microprocessor and heat sink

Use this information to install a microprocessor and heat sink in the blade server.

Notes:

1. The microprocessor and heat sink assembly is a field-replaceable unit (FRU) and must be replaced by a trained service technician. To contact an IBM service representative, see “Hardware service and support” on page 177.

2. The heat-sink FRU is packaged with the thermal material applied to the underside. This thermal material is not available as a separate FRU. You must replace the heat sink when new thermal material is required, such as when a defective microprocessor is replaced or if the thermal material is contaminated or has come in contact with another object other than its paired microprocessor.

3. A heat-sink FRU can be ordered separately if the thermal material becomes contaminated.

To install a microprocessor and heat sink, complete the following steps.

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Heat sink

Microprocessor

Attention: Do not touch the contacts in the microprocessor socket. Touching these contacts might result in permanent damage to the system board.

1. Install the microprocessor and heat sink. Attention: Do not use any tools or sharp objects to lift the locking lever on

the microprocessor socket. Doing so might result in permanent damage to the system board.

Microprocessor retainer

Microprocessor release lever

a. Rotate the locking lever on the microprocessor socket from its closed and

locked position until it stops in the fully open position (approximately a 135° angle), as shown.

b. Rotate the microprocessor retainer on the microprocessor socket from its

closed position until it stops in the fully open position (approximately a 135° angle), as shown.

c. Touch the static-protective package that contains the microprocessor to any

unpainted metal surface on the BladeCenter unit or any unpainted metal surface on any other grounded rack component; then, remove the microprocessor from the package.

d. Remove the cover from the bottom of the microprocessor.

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Microprocessor

Microprocessor retainer

Alignment marks

Microprocessor socket

e. Center the microprocessor over the microprocessor socket. Align the triangle

on the corner of the microprocessor with the triangle on the corner of the socket and carefully place the microprocessor into the socket.

Attention:

v Do not press the microprocessor into the socket. v Make sure that the microprocessor is oriented and aligned correctly in the

socket before you try to close the microprocessor retainer.

f. Carefully close the microprocessor retainer. g. Rotate the locking lever on the microprocessor socket to the closed and

locked position. Make sure that the lever is secured in the locked position by pressing the tab on the microprocessor socket.

2. Install a heat sink on the microprocessor.

Attention:

v Do not set down the heat sink after you remove the plastic cover. v Do not touch the thermal material on the bottom of the heat sink. Touching

the thermal material will contaminate it. If the thermal material on the microprocessor or heat sink becomes contaminated, contact your service technician.

Heat sink Thermal material

a. Remove the plastic protective cover from the bottom of the heat sink. b. Make sure that the thermal material is still on the bottom of the heat sink;

then, align and place the heat sink on top of the microprocessor in the retention bracket, thermal material side down. Press firmly on the heat sink.

c. Align the two screws on the heat sink with the holes on the heat-sink

retention module.

d. Press firmly on the captive screws and tighten them with a screwdriver,

alternating among the screws until they are tight. If possible, each screw should be rotated two full rotations at a time. Repeat until the screws are tight. Do not overtighten the screws by using excessive force. If you are using a torque wrench, tighten the screws to 8.5 Newton-meters (Nm) to 13 Nm (6.3 inch-pounds to 9.6 inch-pounds).

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3. Install the bezel assembly (see “Installing the bezel assembly” on page 40).

4. Install the optional expansion unit, if you removed one from the blade server to

replace the microprocessor and heat sink (see “Installing an optional expansion unit” on page 38).

5. Install the blade server cover (see “Installing the blade server cover” on page

36).

6. Install the blade server into the BladeCenter unit (see “Installing the blade server in a BladeCenter unit” on page 34).

Removing the system-board assembly

Use this information to remove the system-board assembly from the blade server.

Attention: The system-board assembly is a field-replaceable unit (FRU) and must be replaced by a trained service technician. To contact an IBM service representative, see “Hardware service and support” on page 177.

When you replace the system board, you will replace the system board and blade base as one assembly. After replacement, you must either update the blade server with the latest firmware or restore the pre-existing firmware that the customer provides on a diskette or CD image.

Note: See “System-board layouts” on page 10 for more information on the locations of the connectors, jumpers and LEDs on the system board.

To remove the system-board assembly, complete the following steps:

1. Before you begin, read “Safety” on page v and “Installation guidelines” on page 31.

2. If the blade server is installed in a BladeCenter unit, remove it (see “Removing the blade server from the BladeCenter unit” on page 33 for instructions).

3. Carefully lay the blade server on a flat, static-protective surface.

4. Remove the blade server cover (see “Removing the blade server cover” on page

35).

5. If an optional expansion unit is installed, remove the expansion unit (see “Removing an optional expansion unit” on page 37).

6. Remove the blade server bezel assembly (see “Removing the bezel assembly” on page 39).

7. Remove all of the installed components in the following list from the system-board assembly; then, place them on a static-protective surface or install them on the new system-board assembly.

v cKVM card. See “Removing a concurrent KVM card” on page 48. v DIMMs. See “Removing a memory module” on page 44. v I/O expansion card. See “Removing an I/O expansion card” on page 50,

“Removing a storage interface card” on page 53, and “Removing a high-speed expansion card” on page 55.

v Microprocessors and heat sinks. See “Removing a microprocessor and heat

sink” on page 60.

v Storage drives. See “Removing a hot-swap storage drive” on page 43 or

“Removing a fixed-storage drive” on page 41.

8. If you are instructed to return the system-board assembly, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.

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Installing the system-board assembly

Use this information to install the system-board assembly in the blade server.

Attention: The system-board assembly is a field-replaceable unit and must be replaced by a trained service technician. To contact an IBM service representative, see “Hardware service and support” on page 177.

To install the system-board assembly, complete the following steps:

1. Install all of the components in the following list that you removed from the old system-board assembly onto the new system-board assembly.

v cKVM card. See “Installing a concurrent KVM card” on page 49. v DIMMs. See “Installing a memory module” on page 46. v I/O expansion card. See “Installing an I/O expansion card” on page 51,

“Installing a storage interface card” on page 54, and “Installing a high-speed expansion card” on page 56.

v Microprocessors and heat sinks. See “Installing a microprocessor and heat

sink” on page 62.

v Storage drives. See “Installing a fixed-storage drive” on page 42 or

“Installing a hot-swap storage drive” on page 44.

2. Install the bezel assembly (see “Installing the bezel assembly” on page 40).

3. Install the optional expansion unit, if you removed one from the blade server to

replace the system board (see “Installing an optional expansion unit” on page

38).

4. Install the blade server cover (see “Installing the blade server cover” on page

36).

5. Install the blade server into the BladeCenter unit (see “Installing the blade server in a BladeCenter unit” on page 34).

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Chapter 6. Diagnostics

Use this information to review the diagnostic tools that are available to help you solve problems that might occur in the blade server.

Review the diagnostic tools that are available to help you solve problems that might occur in the blade server.

Note: The blade server uses shared resources that are installed in the BladeCenter unit. Problems with these shared resources might appear to be in the blade server (see “Solving shared BladeCenter resource problems” on page 167 for information about isolating problems with these resources).

If you cannot locate and correct a problem by using the information in this chapter, see “Hardware service and support” on page 177 for more information.

Diagnostic tools overview

Use this overview to locate specific diagnostic tools to diagnose and solve hardware-related problems.

The following tools are available to help you diagnose and solve hardware-related problems:

v POST beep codes

The power-on self-test beep codes can indicate the detection of a problem. – One beep indicates successful completion of POST – Repeating long beeps indicate a memory error. Make sure that all DIMMs are

correctly installed. For more information, see “Installing a memory module” on page 46.

– See the Problem Determination and Service Guide for more information about

beep codes.

v POST error codes

See the Problem Determination and Service Guide for more information.

The POST error codes table in “ServerGuide problems” on page 126 lists problem symptoms and steps to correct the problems.

For more information about POST error problem symptoms and steps to correct the problems, see the Problem Determination and Service Guide for your blade server.

v Troubleshooting tables

Use the troubleshooting tables to find solutions to problems that have identifiable symptoms. For more information about troubleshooting tables, see the Problem Determination and Service Guide for your blade server.

v Diagnostic programs and error messages

Real Time Diagnostics tests the major components of the BladeCenter unit, including the management modules, I/O modules, removable-media drives, and the blade servers, while the operating system is running. Real Time Diagnostics can be plugged into an existing IBM Director environment or installed without IBM Director present. For documentation and download information for Real

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Time Diagnostics, see http://www.ibm.com/systems/management/. For more information about diagnostic programs and error messages, see the Problem Determination and Service Guide for your blade server.

The IBM Dynamic System Analysis (DSA) diagnostic programs are the primary method of testing the major components of the blade server. The diagnostic programs are available in the preboot environment by pressing F2 during the boot process. The Preboot DSA diagnostic programs are stored in integrated USB memory and collect and analyze system information to aid in diagnosing blade server problems. The diagnostic programs collect the following information about the blade server:

– System configuration – Network interfaces and settings – Installed hardware – Light path diagnostics status – Vital product data, firmware, and BIOS configuration – Storage drive health – Baseboard Management Controller logs The diagnostic programs create a merged log that includes events from all

collected logs. The information is collected into a file that you can send to the IBM Support Center. Additionally, you can view the blade server information locally through a generated text report file. You can also copy the log to removable media and view the log from a Web browser.

POST

Note: If you are unable to find the system-error logs in the blade server firmware code, view the system-event log in the BladeCenter management module.

v Light path diagnostics

Use light path diagnostics LEDs on the system board to diagnose system errors. If the system-error LED on the system LED panel on the front or rear of the BladeCenter unit is lit, one or more error LEDs on the BladeCenter unit components also might be lit. These LEDs help identify the cause of the problem. Blade server error LEDs are described in the Problem Determination and Service Guide for your blade server.

Use this information for more about POST self-test errors for the blade server.

When you turn on the blade server, it performs a series of tests to check the operation of the blade server components and some optional devices in the blade server. This series of tests is called the power-on self-test, or POST.

1. If a power-on password is set, you must type the password and press Enter, when you are prompted, for POST to run.

2. If POST is completed without detecting any problems, a single beep sounds, and the blade server startup is completed.

3. If POST detects a problem, more than one beep might sound, or an error message is displayed. See “Beep code descriptions” on page 69 and “POST error codes” on page 86 for more information.

POST beep codes

Use this information to diagnose and resolve POST beep code errors.

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A beep code is a combination of short or long beeps or a series of short beeps that are separated by pauses. For example, a “1-2-3” beep code is one short beep, a pause, two short beeps, a pause, and three short beeps. A beep code other than one beep indicates that POST has detected a problem. To determine the meaning of a beep code, see “Beep code descriptions.” If no beep code sounds, see “No-beep symptoms” on page 75.

Beep code descriptions

Use this information to determine beep codes and how to resolve the error.

The following table describes the beep codes and suggested actions to correct the detected problems.

A single problem might cause more than one error message. When this occurs, correct the cause of the first error message. The other error messages usually will not occur the next time POST runs.

Exception: If multiple error codes or light path diagnostics LEDs indicate a microprocessor error, the error might be in a microprocessor or in a microprocessor socket. See “Microprocessor problems” on page 117 for information about diagnosing microprocessor problems.

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is

solved.

v See Chapter 4, “Parts listing, Types 8014, 8028 and 1916,” on page 25 to determine which components are CRUs

and which components are FRUs.

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Beep code Description Action

1-1-2 Microprocessor register test failed.

1. (Trained service technician only) Reseat the microprocessor. See “Removing a microprocessor and heat sink” on page 60 and “Installing a microprocessor and heat sink” on page 62.

2. Replace the following components one at a time, in the order shown, restarting the blade server each time:

a. (Trained service technician only)

Microprocessor - See “Removing a microprocessor and heat sink” on page 60 and “Installing a microprocessor and heat sink” on page 62.

b. (Trained service technician only)

System-board assembly - See “Removing the system-board assembly” on page 65 and “Installing the system-board assembly” on page 66.

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem is

solved.

v See Chapter 4, “Parts listing, Types 8014, 8028 and 1916,” on page 25 to determine which components are CRUs

and which components are FRUs.

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Beep code Description Action

1-1-3 CMOS write/read test failed.

1-1-4 BIOS ROM checksum failed.

1-2-1 Programmable interval timer failed. (Trained service technician only) Replace the

1-2-2 DMA initialization failed. (Trained service technician only) Replace the

1-2-3 DMA page register write/read failed. (Trained service technician only) Replace the

1. Reseat the battery. See “Removing the battery” on page 57 and “Installing the battery” on page 58.

2. Replace the following components one at a time, in the order shown, restarting the blade server each time:

a. Battery - See “Removing the battery” on

page 57 and“Installing the battery” on page 58.

b. (Trained service technician only)

System-board assembly - See “Removing the system-board assembly” on page 65 and “Installing the system-board assembly” on page 66.

1. Update the BIOS code. Go to http://www.ibm.com/systems/support/.

2. Reseat the DIMMs. See “Removing a memory module” on page 44 and “Installing a memory module” on page 46.

3. Replace the following components one at a time, in the order shown, restarting the blade server each time:

a. DIMMs - See “Removing a memory

module” on page 44 and “Installing a memory module” on page 46.

b. (Trained service technician only)

System-board assembly - See “Removing the system-board assembly” on page 65 and “Installing the system-board assembly” on page 66.

system-board assembly. See “Removing the system-board assembly” on page 65 and “Installing the system-board assembly” on page 66.

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem is

solved.

v See Chapter 4, “Parts listing, Types 8014, 8028 and 1916,” on page 25 to determine which components are CRUs

and which components are FRUs.

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Beep code Description Action

1-2-4 RAM refresh verification failed.

1. Reseat the DIMMs and the expansion unit if one is installed.

v To reseat a DIMM, see “Removing a

memory module” on page 44 and “Installing a memory module” on page

46.

v To reseat an optional expansion unit, see

“Removing an optional expansion unit” on page 37 and “Installing an optional expansion unit” on page 38.

2. Replace the following components one at a time, in the order shown, restarting the blade server each time:

a. DIMMs - See “Removing a memory

module” on page 44 and “Installing a memory module” on page 46.

b. (Trained service technician only)

System-board assembly - See “Removing the system-board assembly” on page 65 and “Installing the system-board assembly” on page 66.

c. Optional expansion unit (if one is

installed) - See “Removing an optional expansion unit” on page 37 and “Installing an optional expansion unit” on page 38.

1-3-1 First 64K RAM test failed.

1. Reseat the DIMMs. See “Removing a memory module” on page 44 and “Installing a memory module” on page 46.

2. Replace the lowest-numbered pair of DIMMs with an identical known good pair of DIMMs; then, restart the blade server. If the beep code remains, go to “Beep code descriptions” on page 69. Return one DIMM at a time from the failed pair to its connector, restarting the blade server after each DIMM, to identify the failed DIMM.

3. Replace the following components one at a time, in the order shown, restarting the blade server each time:

a. DIMMs - See “Removing a memory

module” on page 44 and “Installing a memory module” on page 46.

b. (Trained service technician only)

System-board assembly - See “Removing the system-board assembly” on page 65 and“Installing the system-board assembly” on page 66.

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem is

solved.

v See Chapter 4, “Parts listing, Types 8014, 8028 and 1916,” on page 25 to determine which components are CRUs

and which components are FRUs.

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Beep code Description Action

1-3-2 First 64K RAM parity test failed.

2-1-1 Secondary DMA register test failed. (Trained service technician only) Replace the

2-1-2 Primary DMA register test failed. (Trained service technician only) Replace the

2-1-3 Primary interrupt mask register test

failed.

2-1-4 Secondary interrupt mask register test

failed.

2-2-2 Keyboard controller test failed.

1. Reseat the DIMMs. See “Removing a memory module” on page 44 and “Installing a memory module” on page 46.

2. Replace the following components one at a time, in the order shown, restarting the blade server each time:

a. DIMMs - See “Removing a memory

module” on page 44 and “Installing a memory module” on page 46.

b. (Trained service technician only)

System-board assembly - See “Removing the system-board assembly” on page 65 and “Installing the system-board assembly” on page 66.

system-board assembly. See “Removing the system-board assembly” on page 65 and “Installing the system-board assembly” on page 66..

system-board assembly. See “Removing the system-board assembly” on page 65 and “Installing the system-board assembly” on page 66.

(Trained service technician only) Replace the system-board assembly. See “Removing the system-board assembly” on page 65 and “Installing the system-board assembly” on page 66.

1. Check the function of the shared BladeCenter unit resources (see “Solving shared BladeCenter resource problems” on page 167).

2. (Trained service technician only) Replace the system-board assembly. See “Removing the system-board assembly” on page 65 and “Installing the system-board assembly” on page 66.

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem is

solved.

v See Chapter 4, “Parts listing, Types 8014, 8028 and 1916,” on page 25 to determine which components are CRUs

and which components are FRUs.

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Beep code Description Action

2-3-1 Screen initialization failed. (Trained service technician only) Replace the

system-board assembly. See “Removing the system-board assembly” on page 65 and “Installing the system-board assembly” on page 66.

2-4-4 Unsupported memory configuration.

1. Check the DIMM error LEDs on the blade server. See “Light path diagnostics LEDs” on page 130 for more information.

2. Check the management-module event log for DIMM error messages. See “Error logs” on page 76.

3. Replace noncompatible or failing DIMMs in the blade server. See “Removing a memory module” on page 44and “Installing a memory module” on page 46.

3-1-1 Timer tick interrupt failed. (Trained service technician only) Replace the

system-board assembly. See “Removing the system-board assembly” on page 65 and “Installing the system-board assembly” on page 66.

3-1-2 Interval timer channel 2 failed. (Trained service technician only) Replace the

system-board assembly. See “Removing the system-board assembly” on page 65 and “Installing the system-board assembly” on page 66.

3-1-4 Time-of-day clock failed.

1. Reseat the battery. See “Removing the battery” on page 57 and “Installing the battery” on page 58.

2. Replace the following components one at a time, in the order shown, restarting the blade server each time:

a. Battery - See “Removing the battery” on

page 57 and “Installing the battery” on page 58.

b. (Trained service technician only)

System-board assembly - See “Removing the system-board assembly” on page 65 and “Installing the system-board assembly” on page 66.

3-2-1 Serial port failed. (Trained service technician only) Replace the

system-board assembly. See “Removing the system-board assembly” on page 65 and “Installing the system-board assembly” on page 66.

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem is

solved.

v See Chapter 4, “Parts listing, Types 8014, 8028 and 1916,” on page 25 to determine which components are CRUs

and which components are FRUs.

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Beep code Description Action

3-2-2 Parallel port failed (Trained service technician only) Replace the

system-board assembly. See “Removing the system-board assembly” on page 65 and “Installing the system-board assembly” on page 66.

3-3-2 Critical SMBUS error occurred.

1. Turn-off the blade server (see ) and reseat it in the BladeCenter unit. See “Removing the blade server from the BladeCenter unit” on page 33 and “Installing the blade server in a BladeCenter unit” on page 34.

2. Reseat the DIMMs. See “Removing a memory module” on page 44 and “Installing a memory module” on page 46.

3. Replace the following components one at a time, in the order shown, restarting the blade server each time:

a. DIMMs - See “Removing a memory

module” on page 44 and “Installing a memory module” on page 46.

b. (Trained service technician only)

System-board assembly - See “Removing the system-board assembly” on page 65 and “Installing the system-board assembly” on page 66.

74 BladeCenter HS12 Type 8014, 8028 or 1916: Problem Determination and Service Guide

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem is

solved.

v See Chapter 4, “Parts listing, Types 8014, 8028 and 1916,” on page 25 to determine which components are CRUs

and which components are FRUs.

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Beep code Description Action

3-3-3 No operational memory in system. Important: In some memory configurations,

the 3-3-3 beep code might sound during POST, followed by a blank monitor screen. If this occurs and the Boot Fail Count option in the Start Options of the Configuration/Setup Utility program is enabled, you must restart the blade server three times to reset the configuration settings to the default configuration (the memory connector or band of connectors enabled).

1. Install or reseat DIMMS and restart the blade server three times. See “Removing a memory module” on page 44 and “Installing a memory module” on page 46.

2. Replace the following components one at a time, in the order shown, restarting the blade server each time:

a. DIMMs - See “Removing a memory

module” on page 44 and “Installing a memory module” on page 46.

b. (Trained service technician only)

System-board assembly - See “Removing the system-board assembly” on page 65 and “Installing the system-board assembly” on page 66.

No-beep symptoms

Use this information to diagnose and resolve no-beep errors.

The following table describes situations in which no beep code sounds when POST is completed.

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is

solved.

v See Chapter 4, “Parts listing, Types 8014, 8028 and 1916,” on page 25 to determine which components are CRUs

and which components are FRUs.

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

No-beep symptom Action

No beep and the blade server operates correctly (Trained service technician only) Replace the

system-board assembly. For more information, see “Removing the system-board assembly” on page 65 and

“Installing the system-board assembly” on page 66. No beep and no video (system-error LED is off) See “Solving undetermined problems” on page 171. No beep and no video (system attention LED is lit) See “Light path diagnostics” on page 127.

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Error logs

Use this information as an example of a BMC error log.

The BMC log contains all system status messages from the blade server service processor. The management-module event log in your BladeCenter unit contains messages that were generated on each blade server during POST and status messages from the BladeCenter service processor. (See the Management Module User’s Guide for more information.)

The following illustration shows an example of clearing a BMC log entry and viewing the results.

---------------------------------------------------------Get Next Entry Get Previous Entry Clear BMC SEL

Entry Number= 00005 / 00011 Record ID= 0005 Record Type= 02 Timestamp= 2005/01/25 16:15:17 Entry Details: Generator ID= 0020

BMC System Event Log

Sensor Type= 04 Assertion Event Fan Threshold Lower Non-critical - going high

Sensor Number= 40 Event Direction/Type= 01

Event Data= 52 00 1A

Important:

v A single problem might cause several error messages. When this occurs, work to

correct the cause of the first error message. After you correct the cause of the first error message, the other error messages usually will not occur the next time you run the test.

v The management-module event log in your BladeCenter unit lists messages

according to the position of the blade server in the blade server bays. If a blade server is moved from one bay to another, the management-module event log will report messages for that blade server using the new bay number; messages for that blade server that were generated before the move will still be listed using the previous bay number.

The BMC log is limited in size. When the log is full, new entries will not overwrite existing entries; therefore, you must periodically clear the BMC log through the Configuration/Setup Utility program (the menu choices are described in the Installation and User’s Guide.) When you are troubleshooting an error, be sure to clear the BMC log so that you can find current errors more easily. To clear the BMC log entry, type Clear BMC SEL.

Entries that are written to the BMC log during the early phase of POST show an incorrect date and time as the default time stamp; however, the date and time are corrected as POST continues.

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Each BMC log entry is displayed on its own page. To display all the data for an entry, use the Up Arrow (↑) and Down Arrow (↓) keys or the Page Up and Page Down keys. To move from one entry to the next, select Get Next Entry or Get Previous Entry.

The BMC log indicates an assertion event when an event has occurred. It indicates a deassertion event when the event is no longer occurring.

Some of the error codes and messages in the BMC log are abbreviated.

You can view the contents of the BMC log from the Configuration/Setup Utility program and from the diagnostic programs.

When you are troubleshooting PCI-X slots (I/O slots), note that the error logs report the PCI-X buses numerically. The numerical assignments vary depending on the configuration. You can check the assignments by running the Configuration/Setup Utility program (see “Configuration/Setup Utility menu” on page 16 for more information).

Viewing the BMC log from the Configuration/Setup Utility program

Use this information to view the BMC log using the Configuration/Setup Utility program.

For complete information about using the Configuration/Setup Utility program, see the Installation and User’s Guide.

To view the BMC log, complete the following steps:

1. Turn on the blade server.

2. When the prompt Press F1 for Configuration/Setup is displayed, press F1. If

you have set a power-on password, you must type the password and press Enter to start the Configuration/Setup Utility program.

3. Select Advanced Settings → Baseboard Management Controller (BMC) settings → BMC System Event Log.

Viewing the BMC log from the diagnostic programs

Use this information to view the BMC log from the diagnostic programs.

The BMC log contains the same information, whether it is viewed from the Configuration/Setup Utility program or from the diagnostic programs.

For information about using the diagnostic programs, see “Dynamic system analysis diagnostic programs and messages” on page 132.

To view the BMC log, complete the following steps:

1. If the blade server is running, turn off the blade server. For more information, see “Turning off the blade server” on page 10.

2. Turn on the blade server. For more information, see “Turning on the blade server” on page 9.

3. When the prompt F2 for Diagnostics is displayed, press F2.

4. From the top of the screen, select Hardware Info.

5. From the list, select BMC Log.

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BMC error messages

Use this information to resolve BMC error messages.

The following table lists BMC error messages and suggested actions to correct the detected problems.

v Follow the suggested actions in the order in which they are listed in the Action

column until the problem is solved.

v See Chapter 4, “Parts listing, Types 8014, 8028 and 1916,” on page 25 to determine

which components are CRUs and which components are FRUs.

v If an action step is preceded by “(Trained service technician only),” that step must be

performed only by a trained service technician.

Error message Action

I/O board fault

cKVM card fault

1. Reseat the I/O expansion card. See “Removing an I/O expansion card” on page 50 and “Installing an I/O expansion card” on page 51.

2. Replace the following components one at a time, in the order shown, restarting the blade server each time:

a. I/O expansion card - See “Removing

an I/O expansion card” on page 50 and “Installing an I/O expansion card” on page 51.

b. (Trained service technician only)

System-board assembly. - See “Removing the system-board assembly” on page 65 and “Installing the system-board assembly” on page

66.

1. Reseat the cKVM card - See “Removing a concurrent KVM card” on page 48 and “Installing a concurrent KVM card” on page 49.

2. Replace the cKVM card - See “Removing a concurrent KVM card” on page 48 and “Installing a concurrent KVM card” on page 49.

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v Follow the suggested actions in the order in which they are listed in the Action

column until the problem is solved.

v See Chapter 4, “Parts listing, Types 8014, 8028 and 1916,” on page 25 to determine

which components are CRUs and which components are FRUs.

v If an action step is preceded by “(Trained service technician only),” that step must be

performed only by a trained service technician.

Error message Action

BEM 1 fault

1. Reseat the following components one at a time, in the order shown, restarting the blade server each time:

a. SAS connectivity card - See

“Removing a storage interface card” on page 53 and “Installing a storage interface card” on page 54.

b. RAID battery - See “Removing the

battery” on page 57 and “Installing the battery” on page 58.

c. Optional expansion unit - See

“Removing an optional expansion unit” on page 37 and “Installing an optional expansion unit” on page 38.

2. Replace the optional expansion unit - See “Removing an optional expansion unit” on page 37 and “Installing an optional expansion unit” on page 38.

BEM 2 fault

1. Reseat the optional expansion unit - See “Removing an optional expansion unit” on page 37 and “Installing an optional expansion unit” on page 38.

2. Replace the optional expansion unit - See “Removing an optional expansion unit” on page 37 and “Installing an optional expansion unit” on page 38.

High-speed expansion card fault

1. Reseat the high-speed expansion card See “Removing an I/O expansion card” on page 50 and “Installing an I/O expansion card” on page 51.

2. Replace the high-speed expansion card See “Removing an I/O expansion card” on page 50 and “Installing an I/O expansion card” on page 51.

Chapter 6. Diagnostics 79

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v Follow the suggested actions in the order in which they are listed in the Action

column until the problem is solved.

v See Chapter 4, “Parts listing, Types 8014, 8028 and 1916,” on page 25 to determine

which components are CRUs and which components are FRUs.

v If an action step is preceded by “(Trained service technician only),” that step must be

performed only by a trained service technician.

Error message Action

Front panel cable is not connected to system board

BSE RAID battery failure

BSE RAID fault

1. Reseat the control-panel cable - See “Removing the bezel assembly” on page

39.

2. Replace the following components one at a time, in the order shown, restarting the blade server each time:

a. Bezel assembly - See “Removing the

bezel assembly” on page 39 and “Installing the bezel assembly” on page 40.

b. (Trained service technician only)

System-board assembly - See “Removing the system-board assembly” on page 65 and “Installing the system-board assembly” on page

66.

1. Reseat the battery in the optional expansion unit. See “Removing the battery” on page 57 and “Installing the battery” on page 58.

2. Replace the SAS controller in the optional expansion unit. See “Removing an optional expansion unit” on page 37, “Removing a storage interface card” on page 53 and “Installing a storage interface card” on page 54.

1. Reseat the ServeRAID SAS controller in the optional expansion unit. See “Removing an optional expansion unit” on page 37, “Removing a storage interface card” on page 53 and “Installing a storage interface card” on page 54.

2. Replace the following components one at a time, in the order shown, restarting the blade server each time:

a. SAS connectivity card - See

“Removing a storage interface card” on page 53 and “Installing a storage interface card” on page 54.

b. Optional expansion unit - See

“Removing an optional expansion unit” on page 37 and “Installing an optional expansion unit” on page 38.

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v Follow the suggested actions in the order in which they are listed in the Action

column until the problem is solved.

v See Chapter 4, “Parts listing, Types 8014, 8028 and 1916,” on page 25 to determine

which components are CRUs and which components are FRUs.

v If an action step is preceded by “(Trained service technician only),” that step must be

performed only by a trained service technician.

Error message Action

Memory module bus fault

1. Reseat the expansion unit - See “Removing an optional expansion unit” on page 37 and “Installing an optional expansion unit” on page 38.

2. Replace the expansion unit system board. See “Removing an optional expansion unit” on page 37 and “Installing an optional expansion unit” on page 38.

Firmware (BIOS) halted, System management bus error

1. Update the blade server firmware. To download the latest firmware for the blade server, go to http:// www.ibm.com/systems/support/.

2. Update the blade server and optional-device drivers. See “Installation guidelines” on page 31.

Chapter 6. Diagnostics 81

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v Follow the suggested actions in the order in which they are listed in the Action

column until the problem is solved.

v See Chapter 4, “Parts listing, Types 8014, 8028 and 1916,” on page 25 to determine

which components are CRUs and which components are FRUs.

v If an action step is preceded by “(Trained service technician only),” that step must be

performed only by a trained service technician.

Error message Action

PCI bus timeout- system error

1. Remove the blade server from the BladeCenter; then, reinstall it. See “Removing the blade server from the BladeCenter unit” on page 33 and “Installing the blade server in a BladeCenter unit” on page 34.

2. Reseat all the optional devices in the blade server, one at a time, restarting the blade server each time (“Turning off the blade server” on page 10 and “Turning on the blade server” on page 9), to determine where the problem is located.

3. Remove options from the blade server one at a time to determine where the problem is located.

v Optional expansion unit - See

“Removing an optional expansion unit” on page 37 and “Installing an optional expansion unit” on page 38.

v I/O expansion card - See “Removing

an I/O expansion card” on page 50 and“Installing an I/O expansion card” on page 51.

4. Replace the following components one at a time, in the order shown, restarting the blade server each time:

a. All optional devices in the blade

server: v Optional expansion unit - See

“Removing an optional expansion unit” on page 37 and “Installing an optional expansion unit” on page

38.

v I/O expansion card - See

“Removing an I/O expansion card” on page 50 and“Installing an I/O expansion card” on page 51.

b. (Trained service technician only)

System-board assembly - See “Removing the system-board assembly” on page 65 and “Installing the system-board assembly” on page

66.

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v Follow the suggested actions in the order in which they are listed in the Action

column until the problem is solved.

v See Chapter 4, “Parts listing, Types 8014, 8028 and 1916,” on page 25 to determine

which components are CRUs and which components are FRUs.

v If an action step is preceded by “(Trained service technician only),” that step must be

performed only by a trained service technician.

Error message Action

Microprocessor halted

1. Remove the blade server from the BladeCenter unit; then, reinstall it. See “Removing the blade server from the BladeCenter unit” on page 33 and “Installing the blade server in a BladeCenter unit” on page 34.

2. Reseat the microprocessor - See “Removing a microprocessor and heat sink” on page 60 and “Installing a microprocessor and heat sink” on page

62.

3. Replace the following components one at a time, in the order shown, restarting the blade server each time:

a. (Trained service technician only)

Microprocessor - See “Removing a microprocessor and heat sink” on page 60 and “Installing a microprocessor and heat sink” on page 62.

b. (Trained service technician only)

System-board assembly - See “Removing the system-board assembly” on page 65 and “Installing the system-board assembly” on page

66.

Microprocessor temperature warning

1. Make sure that the blade server is sufficiently cooled.

2. Make sure that the front bezel on the blade server is not blocked.

3. (Trained service technician only) Replace microprocessor - See “Removing a microprocessor and heat sink” on page 60 and “Installing a microprocessor and heat sink” on page 62.

Firmware (BIOS) backup ROM corruption, System board failure

1. Update the blade server firmware - Go to http://www.ibm.com/systems/ support/.

2. Replace the optional expansion unit - See “Removing an optional expansion unit” on page 37 and “Installing an optional expansion unit” on page 38.

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v Follow the suggested actions in the order in which they are listed in the Action

column until the problem is solved.

v See Chapter 4, “Parts listing, Types 8014, 8028 and 1916,” on page 25 to determine

which components are CRUs and which components are FRUs.

v If an action step is preceded by “(Trained service technician only),” that step must be

performed only by a trained service technician.

Error message Action

Planar voltage fault (power 12 V fault)

Planar voltage fault (planar fault)

Power controller timeout

Incompatible power controller firmware

Blade incompatible with chassis Make sure that the management-module

Firmware (BIOS) ROM corruption detected

1. Remove the optional expansion unit from the BladeCenter unit; then, reinstall it. See “Removing an optional expansion unit” on page 37 and “Installing an optional expansion unit” on page 38.

2. (Trained service technician only) Replace the system-board assembly - See “Removing the system-board assembly” on page 65 and “Installing the system-board assembly” on page 66.

2. (Trained service technician only) Replace the system-board assembly - See “Removing the system-board assembly” on page 65 and “Installing the system-board assembly” on page 66

(Trained service technician only) Replace the system-board assembly - See “Removing the blade server from the BladeCenter unit” on page 33 and “Installing the blade server in a BladeCenter unit” on page 34.

firmware is at the latest level. If the firmware is at latest level, the blade server device is not supported by the BladeCenter unit in which it is installed. Go to http://www.ibm.com/systems/support/.

Update the BIOS code - Go to http://www.ibm.com/systems/support/.

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v Follow the suggested actions in the order in which they are listed in the Action

column until the problem is solved.

v See Chapter 4, “Parts listing, Types 8014, 8028 and 1916,” on page 25 to determine

which components are CRUs and which components are FRUs.

v If an action step is preceded by “(Trained service technician only),” that step must be

performed only by a trained service technician.

Error message Action

Internal error CPU fault

Make sure that all of the software and the drivers are at the latest levels. Go to http://www.ibm.com/systems/support/.

CPU over temperature

Make sure that the blade server is sufficiently cooled.

CPU fault

(Trained service technician only) Replace the microprocessor - See “Removing a microprocessor and heat sink” on page 60 and “Installing a microprocessor and heat sink” on page 62.

CPU disabled

(Trained service technician only) Replace the microprocessor - See “Removing a microprocessor and heat sink” on page 60 and “Installing a microprocessor and heat sink” on page 62.

Invalid CPU configuration

Make sure that microprocessor is supported and compatible.

VRD 5d power good fault

2. (Trained service technician only) Replace the system-board assembly - See “Removing the system-board assembly” on page 65 and “Installing the system-board assembly” on page 66

Hard drive xx removal detected

Replace storage drive xx. Depending on your storage drive type, see one of the following:

v Fixed-storage drive: “Removing a

fixed-storage drive” on page 41 and “Installing a fixed-storage drive” on page 42

v Hot-swap storage drive: “Installing a

hot-swap storage drive” on page 44 and “Removing a hot-swap storage drive” on page 43.

Hard drive xx fault

Information only. No action is required.

Chapter 6. Diagnostics 85

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POST error codes

Use this information to diagnose and resolve POST error codes for the blade server.

The following table describes the POST error codes and suggested actions to correct the detected problems.

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is

solved.

v See Chapter 4, “Parts listing, Types 8014, 8028 and 1916,” on page 25 to determine which components are CRUs

and which components are FRUs.

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error code Description Action

062 Three consecutive startup failures

101 Timer tick interrupt failure (Trained service technician only) Replace the

102 Timer 2 test failure (Trained service technician only) Replace the

1. Run the Configuration/Setup Utility program (“Using the Configuration/Setup Utility program” on page 15), select Load Default Settings, make sure that the date and time are correct, and save the settings.

2. Reseat the following components one at a time, in the order shown, restarting the blade server each time:

a. Battery - See “Removing the battery” on page

57 and “Installing the battery” on page 58.

b. (Trained service technician only)

Microprocessor - See “Removing a microprocessor and heat sink” on page 60 and “Installing a microprocessor and heat sink” on page 62.

3. Replace the following components one at a time, in the order shown, restarting the blade server each time:

a. Battery - See “Removing the battery” on page

57 and “Installing the battery” on page 58.

b. (Trained service technician only)

Microprocessor - See “Removing a microprocessor and heat sink” on page 60 and “Installing a microprocessor and heat sink” on page 62.

c. (Trained service technician only) System-board

assembly - See “Removing the system-board assembly” on page 65 and “Installing the system-board assembly” on page 66.

system-board assembly - See “Removing the system-board assembly” on page 65 and “Installing the system-board assembly” on page 66.

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem is

solved.

v See Chapter 4, “Parts listing, Types 8014, 8028 and 1916,” on page 25 to determine which components are CRUs

and which components are FRUs.

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error code Description Action

106 Diskette controller failure

v For blade server type 8028 and 1916, replace the

SAS interface card - See “Removing a storage interface card” on page 53 and “Installing a storage interface card” on page 54.

v (Trained service technician only) For blade server

model 8014, replace the system-board assembly See “Removing the system-board assembly” on page 65 and “Installing the system-board assembly” on page 66.

151 Real time clock failure

1. Reseat the battery - See “Removing the battery” on page 57 and “Installing the battery” on page

58.

2. Replace the following components one at a time, in the order shown, restarting ( and “Turning on the blade server” on page 9) the blade server each time:

a. Battery - See “Removing the battery” on page

57, and “Installing the battery” on page 58.

b. (Trained service technician only)

System-board assembly - See “Removing the system-board assembly” on page 65 and “Installing the system-board assembly” on page 66.

161 Real-time clock battery failure

1. Run the Configuration/Setup Utility program (“Using the Configuration/Setup Utility program” on page 15), select Load Default Settings and save the settings.

2. Reseat the battery - See “Removing the battery” on page 57 and “Installing the battery” on page

58.

3. Replace the following components one at a time, in the order shown, restarting the blade server each time:

a. Battery - See “Removing the battery” on page

57 and “Installing the battery” on page 58.

b. (Trained service technician only)

System-board assembly - See “Removing the system-board assembly” on page 65 and “Installing the system-board assembly” on page 66.

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem is

solved.

v See Chapter 4, “Parts listing, Types 8014, 8028 and 1916,” on page 25 to determine which components are CRUs

and which components are FRUs.

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error code Description Action

162 Invalid configuration information or CMOS

RAM checksum failure.

163 Time of day not set.

1. Run the Configuration/Setup Utility program (“Using the Configuration/Setup Utility program” on page 15), select Load Default Settings and save the settings.

2. Reseat the battery - See “Removing the battery” on page 57 and “Installing the battery” on page

58.

3. Replace the following components one at a time, in the order shown, restarting the blade server each time:

a. Battery - See “Removing the battery” on page

57 and “Installing the battery” on page 58.

b. (Trained service technician only)

System-board assembly - See “Removing the system-board assembly” on page 65 and “Installing the system-board assembly” on page 66.

1. Run the Configuration/Setup Utility program (“Using the Configuration/Setup Utility program” on page 15), select Load Default Settings, and make sure that the date and time are correct, and save the settings.

2. Reseat the battery - See “Removing the battery” on page 57 and “Installing the battery” on page

58.

3. Replace the following components one at a time, in the order shown, restarting the blade server each time:

a. Battery - See “Removing the battery” on page

57 and “Installing the battery” on page 58.

b. (Trained service technician only)

System-board assembly - See “Removing the system-board assembly” on page 65 and “Installing the system-board assembly” on page 66.

88 BladeCenter HS12 Type 8014, 8028 or 1916: Problem Determination and Service Guide