Page 1
BladeCenter HC1 0 Ty pe 7996
Problem Dete rminatio n and Service Guid e
Page 2
Page 3
BladeCenter HC10 Ty p e 7996
Problem Dete rminatio n and Service Guid e
Page 4
Note: Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page 85,
and the Warranty and Support Information document on the IBM BladeCenter Documentation CD.
Third Edition (April 2008)
© Copyright International Business Machines Corporation 2007. All rights reserved.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.
Page 5
Contents
Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Guidelines for trained service technicians . . . . . . . . . . . . . . . viii
Inspecting for unsafe conditions . . . . . . . . . . . . . . . . . viii
Guidelines for servicing electrical equipment . . . . . . . . . . . . . viii
Safety statements . . . . . . . . . . . . . . . . . . . . . . . .ix
Chapter 1. Introduction . . . . . . . . . . . . . . . . . . . . . .1
Related documentation . . . . . . . . . . . . . . . . . . . . . .1
Notices and statements in this document . . . . . . . . . . . . . . . .2
Features and specifications . . . . . . . . . . . . . . . . . . . . .3
Blade workstation controls and LEDs . . . . . . . . . . . . . . . . .4
Turning on the blade workstation . . . . . . . . . . . . . . . . . . .6
Turning off the blade workstation . . . . . . . . . . . . . . . . . . .6
System board layouts . . . . . . . . . . . . . . . . . . . . . . .7
System board connectors . . . . . . . . . . . . . . . . . . . .7
System board jumpers and buttons . . . . . . . . . . . . . . . . .7
Chapter 2. Configuration information and instructions . . . . . . . . .9
Firmware updates . . . . . . . . . . . . . . . . . . . . . . . .9
Using the Configuration/Setup Utility program . . . . . . . . . . . . . .9
Configuring the Gigabit Ethernet controllers . . . . . . . . . . . . . . .9
Blade workstation Ethernet controller enumeration . . . . . . . . . . . .10
Chapter 3. Parts listing, Type 7996 . . . . . . . . . . . . . . . . .11
Chapter 4. Removing and replacing blade workstation components . . . .13
Installation guidelines . . . . . . . . . . . . . . . . . . . . . .13
System reliability guidelines . . . . . . . . . . . . . . . . . . .15
Handling static-sensitive devices . . . . . . . . . . . . . . . . .15
Returning a device or component . . . . . . . . . . . . . . . . .15
Removing the blade workstation from a BladeCenter unit . . . . . . . . .16
Installing the blade workstation in a BladeCenter unit . . . . . . . . . . .17
Removing and replacing Tier 1 CRUs . . . . . . . . . . . . . . . .19
Removing the blade workstation cover . . . . . . . . . . . . . . .19
Installing the blade workstation cover . . . . . . . . . . . . . . . .20
Removing the bezel assembly . . . . . . . . . . . . . . . . . .21
Installing the bezel assembly . . . . . . . . . . . . . . . . . . .21
Removing a SATA storage drive . . . . . . . . . . . . . . . . .22
Installing a SATA storage drive . . . . . . . . . . . . . . . . . .23
Removing a memory module . . . . . . . . . . . . . . . . . . .24
Installing a memory module . . . . . . . . . . . . . . . . . . .24
Removing a compression card . . . . . . . . . . . . . . . . . .26
Installing a compression card . . . . . . . . . . . . . . . . . .27
Removing a graphics card . . . . . . . . . . . . . . . . . . . .28
Installing a graphics card . . . . . . . . . . . . . . . . . . . .29
Removing the battery . . . . . . . . . . . . . . . . . . . . .30
Installing the battery . . . . . . . . . . . . . . . . . . . . . .30
Removing and replacing FRUs . . . . . . . . . . . . . . . . . . .32
Removing a microprocessor and heat sink . . . . . . . . . . . . . .32
Installing a microprocessor and heat sink . . . . . . . . . . . . . .34
Removing the system board assembly . . . . . . . . . . . . . . .36
Installing the system board assembly . . . . . . . . . . . . . . . .37
© Copyright IBM Corp. 2007 iii
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Chapter 5. Diagnostics . . . . . . . . . . . . . . . . . . . . .39
Diagnostic tools . . . . . . . . . . . . . . . . . . . . . . . .39
POST . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
POST beep codes . . . . . . . . . . . . . . . . . . . . . .40
Beep code descriptions . . . . . . . . . . . . . . . . . . . .40
No-beep symptoms . . . . . . . . . . . . . . . . . . . . .42
POST error codes . . . . . . . . . . . . . . . . . . . . . . .43
Error logs . . . . . . . . . . . . . . . . . . . . . . . . . .51
Viewing the BMC log from the Configuration/Setup Utility program . . . .52
BMC error messages . . . . . . . . . . . . . . . . . . . . .53
Checkout procedure . . . . . . . . . . . . . . . . . . . . . . .55
About the checkout procedure . . . . . . . . . . . . . . . . . .55
Performing the checkout procedure . . . . . . . . . . . . . . . .55
Troubleshooting tables . . . . . . . . . . . . . . . . . . . . . .56
General problems . . . . . . . . . . . . . . . . . . . . . . .56
SATA drive problems . . . . . . . . . . . . . . . . . . . . . .57
Intermittent problems . . . . . . . . . . . . . . . . . . . . . .57
Keyboard or mouse problems . . . . . . . . . . . . . . . . . .58
Memory problems . . . . . . . . . . . . . . . . . . . . . . .59
Microprocessor problems . . . . . . . . . . . . . . . . . . . .59
Monitor or video problems . . . . . . . . . . . . . . . . . . . .60
Graphics card and compression card problems . . . . . . . . . . . .61
Network connection problems . . . . . . . . . . . . . . . . . .62
Optional-device problems . . . . . . . . . . . . . . . . . . . .62
Power error messages . . . . . . . . . . . . . . . . . . . . .63
Power problems . . . . . . . . . . . . . . . . . . . . . . .64
Removable-media drive problems . . . . . . . . . . . . . . . . .66
Service processor problems . . . . . . . . . . . . . . . . . . .67
Software problems . . . . . . . . . . . . . . . . . . . . . .68
Universal Serial Bus (USB) port problems . . . . . . . . . . . . . .68
Diagnostic programs, messages, and error codes . . . . . . . . . . . .68
Running the diagnostic programs . . . . . . . . . . . . . . . . .69
Diagnostic text messages . . . . . . . . . . . . . . . . . . . .70
Viewing the test log . . . . . . . . . . . . . . . . . . . . . .70
Diagnostic error codes . . . . . . . . . . . . . . . . . . . . .71
Recovering from a BIOS update failure . . . . . . . . . . . . . . . .74
Solving SATA device problems . . . . . . . . . . . . . . . . . . .75
Solving shared BladeCenter resource problems . . . . . . . . . . . . .75
Keyboard or mouse problems . . . . . . . . . . . . . . . . . .77
Media tray problems . . . . . . . . . . . . . . . . . . . . . .77
Network connection problems . . . . . . . . . . . . . . . . . .79
Power problems . . . . . . . . . . . . . . . . . . . . . . .79
Video problems . . . . . . . . . . . . . . . . . . . . . . . .80
Solving undetermined problems . . . . . . . . . . . . . . . . . . .80
Calling IBM for service . . . . . . . . . . . . . . . . . . . . . .82
Appendix A. Getting help and technical assistance . . . . . . . . . .83
Before you call . . . . . . . . . . . . . . . . . . . . . . . . .83
Using the documentation . . . . . . . . . . . . . . . . . . . . .83
Getting help and information from the World Wide Web . . . . . . . . . .83
Software service and support . . . . . . . . . . . . . . . . . . .84
Hardware service and support . . . . . . . . . . . . . . . . . . .84
IBM Taiwan product service . . . . . . . . . . . . . . . . . . . .84
Appendix B. Notices . . . . . . . . . . . . . . . . . . . . . .85
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . .86
iv BladeCenter HC10 Type 7996: Problem Determination and Service Guide
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Important notes . . . . . . . . . . . . . . . . . . . . . . . . .87
Product recycling and disposal . . . . . . . . . . . . . . . . . . .87
Battery return program . . . . . . . . . . . . . . . . . . . . . .89
Electronic emission notices . . . . . . . . . . . . . . . . . . . .90
Federal Communications Commission (FCC) statement . . . . . . . . .90
Industry Canada Class A emission compliance statement . . . . . . . .91
Avis de conformité à la réglementation d’Industrie Canada . . . . . . . .91
Australia and New Zealand Class A statement . . . . . . . . . . . .91
United Kingdom telecommunications safety requirement . . . . . . . . .91
European Union EMC Directive conformance statement . . . . . . . . .91
Taiwanese Class A warning statement . . . . . . . . . . . . . . .92
Chinese Class A warning statement . . . . . . . . . . . . . . . .92
Japanese Voluntary Control Council for Interference (VCCI) statement . . .92
Korean Class A Warning Statement . . . . . . . . . . . . . . . .92
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . .93
Contents v
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vi BladeCenter HC10 Type 7996: Problem Determination and Service Guide
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Safety
Before installing this product, read the Safety Information.
Antes de instalar este produto, leia as Informações de Segurança.
Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.
Læs sikkerhedsforskrifterne, før du installerer dette produkt.
Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.
Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.
Avant d’installer ce produit, lisez les consignes de sécurité.
Vor der Installation dieses Produkts die Sicherheitshinweise lesen.
Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.
Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.
Antes de instalar este produto, leia as Informações sobre Segurança.
Antes de instalar este producto, lea la información de seguridad.
Läs säkerhetsinformationen innan du installerar den här produkten.
© Copyright IBM Corp. 2007 vii
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Guidelines for trained service technicians
This section contains information for trained service technicians.
Inspecting for unsafe conditions
Use the information in this section to help you identify potential unsafe conditions in
an IBM product on which you are working. Each IBM product, as it was designed
and manufactured, has required safety items to protect users and service
technicians from injury. The information in this section addresses only those items.
Use good judgment to identify potential unsafe conditions that might be caused by
non-IBM alterations or attachment of non-IBM features or options that are not
addressed in this section. If you identify an unsafe condition, you must determine
how serious the hazard is and whether you must correct the problem before you
work on the product.
Consider the following conditions and the safety hazards that they present:
v Electrical hazards, especially primary power. Primary voltage on the frame can
cause serious or fatal electrical shock.
v Explosive hazards, such as a damaged CRT face or a bulging capacitor.
v Mechanical hazards, such as loose or missing hardware.
inspect the product for potential unsafe conditions, complete the following steps:
To
1. Make sure that the power is off and the power cord is disconnected.
2. Make sure that the exterior cover is not damaged, loose, or broken, and
observe any sharp edges.
3. Check the power cord:
v Make sure that the third-wire ground connector is in good condition. Use a
meter to measure third-wire ground continuity for 0.1 ohm or less between
the external ground pin and the frame ground.
v Make sure that the power cord is the correct type, as specified in the
documentation for your BladeCenter unit type.
v Make sure that the insulation is not frayed or worn.
Remove the cover.
4.
5. Check for any obvious non-IBM alterations. Use good judgment as to the safety
of any non-IBM alterations.
6. Check inside the server for any obvious unsafe conditions, such as metal filings,
contamination, water or other liquid, or signs of fire or smoke damage.
7. Check for worn, frayed, or pinched cables.
8. Make sure that the power-supply cover fasteners (screws or rivets) have not
been removed or tampered with.
Guidelines for servicing electrical equipment
Observe the following guidelines when servicing electrical equipment:
v Check the area for electrical hazards such as moist floors, non-grounded power
extension cords, and missing safety grounds.
v Use only approved tools and test equipment. Some hand tools have handles that
are covered with a soft material that does not provide insulation from live
electrical current.
v Regularly inspect and maintain your electrical hand tools for safe operational
condition. Do not use worn or broken tools or testers.
viii BladeCenter HC10 Type 7996: Problem Determination and Service Guide
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v Do not touch the reflective surface of a dental mirror to a live electrical circuit.
The surface is conductive and can cause personal injury or equipment damage if
it touches a live electrical circuit.
v Some rubber floor mats contain small conductive fibers to decrease electrostatic
discharge. Do not use this type of mat to protect yourself from electrical shock.
v Do not work alone under hazardous conditions or near equipment that has
hazardous voltages.
v Locate the emergency power-off (EPO) switch, disconnecting switch, or electrical
outlet so that you can turn off the power quickly in the event of an electrical
accident.
v Disconnect all power before you perform a mechanical inspection, work near
power supplies, or remove or install main units.
v Before you work on the equipment, disconnect the power cord. If you cannot
disconnect the power cord, have the customer power-off the wall box that
supplies power to the equipment and lock the wall box in the off position.
v Never assume that power has been disconnected from a circuit. Check it to
make sure that it has been disconnected.
v If you have to work on equipment that has exposed electrical circuits, observe
the following precautions:
– Make sure that another person who is familiar with the power-off controls is
near you and is available to turn off the power if necessary.
– When you are working with powered-on electrical equipment, use only one
hand. Keep the other hand in your pocket or behind your back to avoid
creating a complete circuit that could cause an electrical shock.
– When using a tester, set the controls correctly and use the approved probe
leads and accessories for that tester.
– Stand on a suitable rubber mat to insulate you from grounds such as metal
floor strips and equipment frames.
Use extreme care when measuring high voltages.
v
v To ensure proper grounding of components such as power supplies, pumps,
blowers, fans, and motor generators, do not service these components outside of
their normal operating locations.
v If an electrical accident occurs, use caution, turn off the power, and send another
person to get medical aid.
Safety statements
Important:
Each caution and danger statement in this documentation begins with a
number. This number is used to cross reference an English-language
caution or danger statement with translated versions of the caution or
danger statement in the Safety Information document.
For example, if a caution statement begins with a number 1,
translations for that caution statement appear in the Safety Information
document under statement 1.
Be sure to read all caution and danger statements in this
documentation before performing the instructions. Read any additional
safety information that comes with your server or optional device before
you install the device.
Safety ix
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Statement 1:
DANGER
Electrical
current from power, telephone, and communication cables is
hazardous.
To avoid a shock hazard:
v Do not connect or disconnect any cables or perform installation,
maintenance, or reconfiguration of this product during an electrical
storm.
v Connect all power cords to a properly wired and grounded electrical
outlet.
v Connect to properly wired outlets any equipment that will be attached to
this product.
v When possible, use one hand only to connect or disconnect signal
cables.
v Never turn on any equipment when there is evidence of fire, water, or
structural damage.
v Disconnect the attached power cords, telecommunications systems,
networks, and modems before you open the device covers, unless
instructed otherwise in the installation and configuration procedures.
v Connect and disconnect cables as described in the following table when
installing, moving, or opening covers on this product or attached
devices.
To Connect: To Disconnect:
1. Turn everything OFF.
2. First, attach all cables to devices.
3. Attach signal cables to connectors.
4. Attach power cords to outlet.
1. Turn everything OFF.
2. First, remove power cords from outlet.
3. Remove signal cables from connectors.
4. Remove all cables from devices.
5. Turn device ON.
x BladeCenter HC10 Type 7996: Problem Determination and Service Guide
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Statement 2:
CAUTION:
When replacing the lithium battery, use only IBM Part Number 33F8354 or an
equivalent type battery recommended by the manufacturer. If your system has
a module containing a lithium battery, replace it only with the same module
type made by the same manufacturer. The battery contains lithium and can
explode if not properly used, handled, or disposed of.
Do not:
v Throw or immerse into water
v Heat to more than 100°C (212°F)
v Repair or disassemble
Dispose
Statement 3:
of the battery as required by local ordinances or regulations.
CAUTION:
When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or
transmitters) are installed, note the following:
v Do not remove the covers. Removing the covers of the laser product could
result in exposure to hazardous laser radiation. There are no serviceable
parts inside the device.
v Use of controls or adjustments or performance of procedures other than
those specified herein might result in hazardous radiation exposure.
DANGER
laser products contain an embedded Class 3A or Class 3B laser
Some
diode. Note the following.
Laser radiation when open. Do not stare into the beam, do not view directly
with optical instruments, and avoid direct exposure to the beam.
Safety xi
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Statement 4:
≥ 18 kg (39.7 lb.) ≥ 32 kg (70.5 lb.) ≥ 55 kg (121.2 lb.)
CAUTION:
Use safe practices when lifting.
Statement 5:
CAUTION:
The power control button on the device and the power switch on the power
supply do not turn off the electrical current supplied to the device. The device
also might have more than one power cord. To remove all electrical current
from the device, ensure that all power cords are disconnected from the power
source.
1 2
xii BladeCenter HC10 Type 7996: Problem Determination and Service Guide
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Statement 8:
CAUTION:
Never remove the cover on a power supply or any part that has the following
label attached.
Hazardous voltage, current, and energy levels are present inside any
component that has this label attached. There are no serviceable parts inside
these components. If you suspect a problem with one of these parts, contact
a service technician.
Statement 10:
CAUTION:
Do not place any object on top of rack-mounted devices.
Statement 21:
CAUTION:
Hazardous energy is present when the blade is connected to the power
source. Always replace the blade cover before installing the blade.
Safety xiii
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xiv BladeCenter HC10 Type 7996: Problem Determination and Service Guide
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Chapter 1. Introduction
This Problem Determination and Service Guide contains information to help you
solve problems that might occur in your IBM® BladeCenter® HC10 Type 7996 blade
workstation. It describes the diagnostic tools that come with the blade workstation,
error codes and suggested actions, and instructions for replacing failing
components.
Replaceable components are of three types:
v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your
responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for
the installation.
v Tier 2 customer replaceable unit: Yo u may install a Tier 2 CRU yourself or
request IBM to install it, at no additional charge, under the type of warranty
service that is designated for your workstation.
v Field replaceable unit (FRU): FRUs must be installed only by trained service
technicians.
information about the terms of the warranty and getting service and assistance,
For
see the Warranty and Support Information document.
Related documentation
In addition to this document, the following documentation also comes with the blade
workstation:
v Installation and User’s Guide
This printed document contains general information about the workstation,
including how to install supported options and how to configure the workstation.
v Safety Information
This document is in Portable Document Format (PDF) on the IBM Documentation
CD. It contains translated caution and danger statements. Each caution and
danger statement that appears in the documentation has a number that you can
use to locate the corresponding statement in your language in the Safety
Information document.
v Warranty and Support Information
This document is in PDF on the IBM Documentation CD. It contains information
about the terms of the warranty and about service and assistance.
Depending
on the IBM Documentation CD.
The blade workstation might have features that are not described in the
documentation that comes with the workstation. The documentation might be
updated occasionally to include information about those features, or technical
updates might be available to provide additional information that is not included in
the blade workstation documentation. The most recent versions of all BladeCenter
documentation are at http://www.ibm.com/systems/support/. In addition to the
documentation in this library, be sure to review the IBM BladeCenter Planning and
Installation Guide for your BladeCenter unit type for information to help you prepare
for system installation and configuration. This document is available at
http://www.ibm.com/systems/bladecenter/.
on the workstation model, additional documentation might be included
© Copyright IBM Corp. 2007 1
Page 18
Notices and statements in this document
The caution and danger statements that appear in this document are also in the
multilingual Safety Information document, which is on the IBM Documentation CD.
Each statement is numbered for reference to the corresponding statement in the
Safety Information document.
The following notices and statements are used in this document:
v Note: These notices provide important tips, guidance, or advice.
v Important: These notices provide information or advice that might help you avoid
inconvenient or problem situations.
v Attention: These notices indicate potential damage to programs, devices, or
data. An attention notice is placed just before the instruction or situation in which
damage could occur.
v Caution: These statements indicate situations that can be potentially hazardous
to you. A caution statement is placed just before the description of a potentially
hazardous procedure step or situation.
v Danger: These statements indicate situations that can be potentially lethal or
extremely hazardous to you. A danger statement is placed just before the
description of a potentially lethal or extremely hazardous procedure step or
situation.
2 BladeCenter HC10 Type 7996: Problem Determination and Service Guide
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Features and specifications
The following table provides a summary of the features and specifications of the
blade workstation.
Notes:
1. Power, cooling, removable-media drives, external ports, and advanced system
management are provided by the BladeCenter unit.
2. The operating system in the blade workstation must provide USB support for the
blade workstation to recognize and use the removable-media drives and
front-panel USB ports. The BladeCenter unit uses USB for internal
communications with these devices.
Microprocessor:
Supports
one microprocessor
v Dual-core Intel ® Core 2 Duo 64-bit
microprocessor
v High performance
v Low power consumption
Use the Configuration/Setup
Note:
Utility program to determine the size
of the L2 cache, speed of the
microprocessor, and speed of the
front-side bus.
Memory:
v Dual channel 800/667/533 MHz
DDR2 with four dual inline memory
module (DIMM) connectors
v Minimum: 1 GB; maximum: 8 GB
v Type: Two-way interleaved,
unbuffered non-ECC DDR2,
PC2-5300, SDRAM DIMMs only
v Size: 512 MB, 1 GB, and 2 GB, in
pairs
Drives:
v One internal small-form-factor
pluggable (SFP), SATA International
Organization (SATA-IO) storage
drive
v 60 GB or larger
v 5400 rpm (if hard disk drive) or
faster
Integrated functions:
v Q965 Express chip set with ICH8
v Broadcom Gigabit Ethernet
controller with TCP/IP offload
engine (TOE)
v Local service processor:
Baseboard management controller
(BMC) with Intelligent Platform
Management Interface (IPMI)
firmware and Serial over LAN
(SOL)
v Local service processor (BMC)
v RS-485 interface for
communication with the
management module
v Automatic computer restart
v Four USB buses for
communication with keyboard,
mouse, and removable media
drives
Keyboard/video/mouse:
v One of the following
high-resolution video controllers
(graphics cards), depending on
the blade workstation model:
– NVIDIA Quadro FX 1600M (3D)
– NVIDIA Quadro NVS 120M
Support for dual keyboard, video,
v
and mouse (BladeCenter KVM
and thin client KVM)
v Graphics and I/O Transmission
Adapter (compression card) for
communication with thin client
(2D)
Electrical Input:
12
V dc
Environment:
v Air temperature:
– Blade workstation on: 10° to 35°C
(50° to 95°F). Altitude: 0 to 914 m
(2998.69 ft)
– Blade workstation on: 10° to 32°C
(50° to 95°F). Altitude: 914 m to
2134 m (2998.69 ft to 7000 ft)
– Blade workstation off: -40° to
60°C (-40° to 140°F)
v
Humidity:
– Blade workstation on: 8% to 80%
– Blade workstation off: 5% to 80%
Size:
v Height: 24.5 cm (9.7 inches)
v Depth: 44.6 cm (17.6 inches)
v Width: 2.9 cm (1.14 inches)
v Maximum weight: 4.29 kg (9.46 lb)
Chapter 1. Introduction 3
Page 20
Blade workstation controls and LEDs
This section describes the controls and LEDs on the blade workstation.
Note: The control panel door is shown in the closed (normal) position in the
following illustration. To access the power-control button, you must open the
control panel door.
KVM
select button
KVM select button: Press this button to associate the shared BladeCenter unit
keyboard, video, and mouse (KVM) with the blade workstation. The LED on this
button flashes while the request is being processed and then is lit when the
ownership of the keyboard, video, and mouse has been transferred to the blade
workstation. It can take approximately 20 seconds to switch the keyboard, video,
and mouse control from one blade workstation to another.
CD
Media-tray
select button
Activity LED
Location LED
Information LED
Power-control button
Power-on LED
Sleep-mode LED
Blade-error LED
Using a keyboard that is directly attached to the management module, you can also
press keyboard keys in the following sequence to switch KVM control between
blade workstations:
NumLock NumLock bay_number Enter
(bay_number is the two-digit number of the blade bay in which the blade
workstation is installed.)
Only USB keyboard, video, and mouse are supported. The operating system in the
blade workstation must provide USB support for the blade workstation to recognize
and use the keyboard and mouse. When you are not running an operating system
that has USB device drivers, such as in the following situations, the keyboard
responds very slowly:
v Running the blade workstation integrated diagnostics
v Running a BIOS update diskette on a blade workstation
v Updating the diagnostics on a blade workstation
v Running the Broadcom firmware CD for a blade workstation
If there is no response when you press the KVM select button, you can use the
management-module Web interface to determine whether local control has been
disabled on the blade workstation.
Media-tray select button: Press this button to associate the shared BladeCenter
unit media tray (removable-media drives and front-panel USB ports) with the blade
workstation. The LED on the button flashes while the request is being processed,
and then is lit when the ownership of the media tray has been transferred to the
blade workstation. It can take approximately 20 seconds for the operating system in
the blade workstation to recognize the media tray.
4 BladeCenter HC10 Type 7996: Problem Determination and Service Guide
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If there is no response when you press the media-tray select button, you can use
the management-module Web interface to determine whether local control has been
disabled on the blade workstation.
The operating system in the blade workstation must provide USB support for the
blade workstation to recognize and use the removable-media drives and USB ports.
The BladeCenter unit uses USB for internal communication with these devices.
Activity LED: When this green LED is lit, it indicates that there is activity on the
hard disk drive, flash drive, or network.
Location LED: The system administrator can remotely light this blue LED to aid in
visually locating the blade workstation. When this LED is lit, the location LED on the
BladeCenter unit is lit also. The location LED can be turned off through the
management-module Web interface or through IBM Director Console.
Information LED: When this amber LED is lit, it indicates that information about a
system error for the blade workstation has been placed in the system-error log. The
information LED can be turned off through the management-module Web interface
or through IBM Director Console.
Blade-error LED: When this amber LED is lit, it indicates that a system error has
occurred in the blade workstation. The blade-error LED turns off only after the error
is corrected.
Power-control button: This button is behind the control panel door. Press this
button to turn on or turn off the blade workstation.
Note: The power-control button has effect only if local power control is enabled for
the blade workstation. Local power control is enabled and disabled through
the management-module Web interface.
Power-on LED: This green LED indicates the power status of the blade workstation
in the following manner:
v Flashing rapidly: The service processor (BMC) on the blade workstation is
handshaking with the management module.
v Flashing slowly: The blade workstation has power but is not turned on.
v Lit continuously: The blade workstation has power and is turned on.
Sleep-mode
LED: When this green LED is lit, it indicates that the blade workstation
is in Sleep mode. The blade workstation can be put in the Sleep or Hibernate mode
by the operating system or by the thin client. The blade workstation can be
awakened through the management-module Web interface, through IBM Director
Console, or by the thin client.
Chapter 1. Introduction 5
Page 22
Turning on the blade workstation
After you connect the blade workstation to power through the BladeCenter unit, the
blade workstation can start in any of the following ways:
v You can press the power-control button on the front of the blade workstation
(behind the control panel door, see “Blade workstation controls and LEDs” on
page 4) to start the blade workstation.
Notes:
1. Wait until the power-on LED on the blade workstation flashes slowly before
pressing the power-control button. While the service processor in the
management module is initializing, the power-on LED does not flash, and the
power-control button on the blade workstation does not respond.
2. While the blade workstation is starting, the power-on LED on the front of the
blade workstation is lit. See “Blade workstation controls and LEDs” on page 4
for the power-on LED states.
If a power failure occurs, the BladeCenter unit and then the blade workstation
v
can start automatically when power is restored, if the blade workstation is
configured through the management module to do so.
v You can turn on the blade workstation remotely using the management module.
v If the blade workstation is connected to power (the power-on LED is flashing
slowly), the operating system supports the Wake on LAN® feature, and the Wake
on LAN feature has not been disabled through the management module, the
Wake on LAN feature can turn on the blade workstation.
v The thin client can turn on the blade workstation remotely.
Turning off the blade workstation
When you turn off the blade workstation, it is still connected to power through the
BladeCenter unit. The blade workstation can respond to requests from the service
processor, such as a remote request to turn on the blade workstation. To remove all
power from the blade workstation, you must remove it from the BladeCenter unit.
Shut down the operating system before you turn off the blade workstation. See the
operating-system documentation for information about shutting down the operating
system.
The blade workstation can be turned off in any of the following ways:
v You can press the power-control button on the blade workstation (behind the
control panel door, see “Blade workstation controls and LEDs” on page 4). This
starts an orderly shutdown of the operating system, if this feature is supported by
the operating system.
v If the operating system stops functioning, you can press and hold the
power-control button for more than 4 seconds to turn off the blade workstation.
v The management module can turn off the blade workstation.
– If the system is not operating correctly, the management module will
automatically turn off the blade workstation.
– Through the management-module Web interface, you can also configure the
management module to turn off the blade workstation. For additional
information, see the IBM BladeCenter Management Module User’s Guide .
The thin client can turn off the blade workstation.
v
6 BladeCenter HC10 Type 7996: Problem Determination and Service Guide
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System board layouts
The following illustrations show the connectors, LEDs, switches, and jumpers on the
system board. The illustrations in this document might differ slightly from your
hardware.
System board connectors
The following illustration shows the connectors on the system board.
Battery
Video controller
Microprocessor
Compression card
SATA storage drive
System board jumpers and buttons
The following illustration shows the location of the BIOS recovery jumper and the
clear CMOS button on the system board.
The following table defines the function of each jumper and button on the system
board.
Name Description
BIOS recovery jumper (J21) The BIOS recovery jumper (J21) can be opened or
BIOS recovery jumper
DIMM1
DIMM2
DIMM3
DIMM4
Clear CMOS button
closed. In the open position, the jumper is only
connected to one pin. To set the jumper to the
closed position, place the jumper on both pins.
v Open (default): Normal operation.
v Closed: Enables the BIOS recovery mode that
allows the BIOS firmware to be restored or
updated.
Chapter 1. Introduction 7
Page 24
Name Description
Clear CMOS button Press this button to reset the CMOS settings stored
in the blade workstation.
8 BladeCenter HC10 Type 7996: Problem Determination and Service Guide
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Chapter 2. Configuration information and instructions
This chapter provides information about updating the firmware and using the
configuration utilities.
Firmware updates
IBM periodically makes BIOS, service processor (BMC), and diagnostic firmware
updates available for the blade workstation. Go to http://www.ibm.com/systems/
bladecenter/
updates, using the instructions that are included with the downloaded file.
Important: To avoid problems and to maintain proper system performance, always
Using the Configuration/Setup Utility program
The Configuration/Setup Utility program is part of the BIOS. You can use it to:
v Change interrupt request (IRQ) settings
v Change the startup drive sequence
v Configure serial-port assignments
v Enable USB keyboard and mouse support
v Resolve configuration conflicts
v Set the date and time
v Set passwords and security settings
to download the latest firmware for the blade workstation. Install any
ensure that the blade workstation BIOS, service processor, and
diagnostic firmware levels are consistent for all blade workstations of
the same type within the BladeCenter unit.
start the Configuration/Setup Utility program, complete the following steps:
To
1. Turn on the workstation.
2. When the message Press F1 for Configuration/Setup appears, press F1. If
an administrator password has been set, you must type the administrator
password to access the full Configuration/Setup Utility menu.
3. Follow the instructions on the screen.
Configuring the Gigabit Ethernet controllers
Two Ethernet controllers are integrated on the blade workstation system board.
Each controller provides a 1-Gbps full-duplex interface for connecting to one of the
Ethernet-compatible modules in I/O-module bays 1 and 2, which enables
simultaneous transmission and reception of data on the Ethernet local area network
(LAN). Each Ethernet controller on the system board is routed to a different module
in I/O-module bay 1 or bay 2. See “Blade workstation Ethernet controller
enumeration” on page 10 for information about how to determine the routing from
Ethernet controller to I/O-module bay for your blade workstation.
Note: Other types of blade workstations, such as the BladeCenter HS20 Type 8678
blade workstation, that are installed in the same BladeCenter unit as the
BladeCenter HS21 Type 7995 blade workstation might have different
Ethernet controller routing. See the documentation that comes with the other
blade workstations for information.
© Copyright IBM Corp. 2007 9
Page 26
You do not have to set any jumpers or configure the controllers for the blade
workstation operating system. However, you must install a device driver to enable
the blade workstation operating system to address the Ethernet controllers. For
device drivers and information about configuring the Ethernet controllers, see the
Broadcom NetXtreme Gigabit Ethernet Software CD that comes with the blade
workstation. To find updated information about configuring the controllers, see
http://www.ibm.com/bladecenter/.
The Ethernet controllers support failover, which provides automatic redundancy for
the Ethernet controllers. Without failover, you can have only one Ethernet controller
from each server attached to each virtual LAN or subnet. With failover, you can
configure more than one Ethernet controller from each server to attach to the same
virtual LAN or subnet. Either one of the integrated Ethernet controllers can be
configured as the primary Ethernet controller. If you have configured the controllers
for failover and the primary link fails, the secondary controller takes over. When the
primary link is restored, the Ethernet traffic switches back to the primary Ethernet
controller. See your operating system device driver documentation for information
about configuring for failover.
Important: To support failover on the blade workstation Ethernet controllers, the
Ethernet switch modules in the BladeCenter unit must have identical configurations.
Blade workstation Ethernet controller enumeration
The enumeration of the Ethernet controllers in a blade workstation is
operating-system dependent. Through the operating-system settings, you can verify
the Ethernet controller designations that a blade workstation uses.
The routing of an Ethernet controller to a particular I/O-module bay depends on the
type of blade workstation. Yo u can verify which Ethernet controller is routed to
which I/O-module bay by using the following test:
1. Install only one Ethernet switch module or pass-thru module in I/O-module bay
1.
2. Make sure that the ports on the switch module or pass-thru module are enabled
(I/O Module Tasks → Management → Advanced Management in the
management-module Web interface).
3. Enable only one of the Ethernet controllers on the blade workstation. Note the
designation that the blade workstation operating system has for the controller.
4. Ping an external computer on the network that the switch module is connected
to. If you can ping the external computer, the Ethernet controller that you
enabled is associated with the switch module in I/O-module bay 1. The other
Ethernet controller in the blade workstation is associated with the switch module
in I/O-module bay 2.
If you have installed an expansion card in a blade workstation, communication from
the expansion card is routed to I/O-module bays 3 and 4, if these bays are
supported by your BladeCenter unit. You can verify which controller on the card is
routed to which I/O-module bay by performing the same test and using a controller
on the expansion card and a compatible switch module or pass-thru module in
I/O-module bay 3 or 4.
10 BladeCenter HC10 Type 7996: Problem Determination and Service Guide
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Chapter 3. Parts listing, Type 7996
The following replaceable components are available for the IBM BladeCenter HC10
Type 7996 blade workstation, models 21x, 51x, 5Ax, 5Bx.
Note: The illustrations in this document might differ slightly from your hardware.
1
2
9
8
7
3
4
5
6
Replaceable components are of three types:
v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your
responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for
the installation.
v Tier 2 customer replaceable unit: Yo u may install a Tier 2 CRU yourself or
request IBM to install it, at no additional charge, under the type of warranty
service that is designated for your server.
v Field replaceable unit (FRU): FRUs must be installed only by trained service
technicians.
information about the terms of the warranty and getting service and assistance,
For
see the Warranty and Support Information document.
© Copyright IBM Corp. 2007 11
Page 28
Index Description
CRU No.
(Tier 1)
CRU No.
(Tier 2)
FRU No.
1 Cover 43W6241
Graphics card, Nvidia NVS 120M 2D graphic card (models
2
21x, 35x, 51x, 55x)
Graphics card, Nvidia FX 1600M 3D graphic card (models
2
5Ax, 5Bx, 5Rx, 5Sx)
43W0936
43W0941
2 Graphics card, video pass-thru 43W6265
3 Heat sink, microprocessor 43W0979
4 Memory, 512 MB DDR2 PC2-5300 (models 21x,, 35x) 41Y2821
4 Memory, 1 GB DDR2 PC2-5300 (models 51x, 55x, 5Ax, 5Rx) 41Y2824
4 Memory, 2 GB DDR2 PC2-5300 (models 5Bx, 5Sx) 41Y2827
5 Microprocessor 3.20 GHz, 512KB L2 cache (option) 43W0956
Microprocessor 2.66 GHz, 4MB L2 cache (models 51x, 55x,
5
5Ax, 5Bx, 5Rx, 5Sx)
43W0948
5 Microprocessor 1.86 GHz, 2MB L2 cache (model 21x) 43W0954
6 Front bezel with LEDs and switches 43W0943
7 System board assembly 43W6356
8 Compression card 43W6361
Hard disk drive, 60 GB 5400 rpm SATA (models 21x, 51x,
9
5Ax, 5Bx)
Hard disk drive, 80 GB 7200 rpm SATA (models 35x, 55x,
9
5Rx, 5Sx)
43W6176
41Y8225
Battery, 3.0 volt 33F8354
Tray, hard disk drive with lever release 31R2239
Label, system service 43W0976
Label, FRU list 43W0977
Miscellaneous parts kit 43W0978
Alcohol wipe 59P4739
12 BladeCenter HC10 Type 7996: Problem Determination and Service Guide
Page 29
Chapter 4. Removing and replacing blade workstation
components
Replaceable components are of three types:
v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your
responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for
the installation.
v Tier 2 customer replaceable unit: Yo u may install a Tier 2 CRU yourself or
request IBM to install it, at no additional charge, under the type of warranty that
is designated for your server.
v Field replaceable unit (FRU): FRUs must be installed only by trained service
technicians.
Chapter 3, “Parts listing, Type 7996,” on page 11 to determine whether a
See
component is a Tier 1 CRU, Tier 2 CRU, or FRU.
For information about the terms of the warranty and getting service and assistance,
see the Warranty and Support Information document.
Installation guidelines
Before you remove or replace a component, read the following information:
v Read the safety information that begins on page vii and the guidelines in
“Handling static-sensitive devices” on page 15. This information will help you
work safely.
v When you install your new blade workstation, take the opportunity to download
and apply the most recent firmware updates. This step will help to ensure that
any known issues are addressed and that your blade workstation is ready to
function at maximum levels of performance. To download the latest firmware,
complete the following steps.
Changes are made periodically to the IBM Web site. The actual procedure
Note:
1. Go to http://www.ibm.com/systems/support/.
2. Under Product support , click BladeCenter .
3. Under Popular links , click Software and device drivers .
4. Click BladeCenter HC10 Type 7996 to display the matrix of downloadable
files for the BladeCenter product.
v Observe good housekeeping in the area where you are working. Place removed
covers and other parts in a safe place.
v Back up all important data before you make changes to disk drives.
v Before you remove a blade workstation from the BladeCenter unit, you must shut
down the operating system and turn off the blade workstation. Yo u do not have to
shut down the BladeCenter unit itself.
v Blue on a component indicates touch points, where you can grip the component
to remove it from or install it in the blade workstation, open or close a latch, and
so on.
v Orange on a component or an orange label on or near a component indicates
that the component can be hot-swapped, which means that if the server and
operating system support hot-swap capability, you can remove or install the
component while the server is running. (Orange can also indicate touch points on
might vary slightly from what is described in this document.
© Copyright IBM Corp. 2007 13
Page 30
hot-swap components.) See the instructions for removing or installing a specific
hot-swap component for any additional procedures that you might have to
perform before you remove or install the component.
v For a list of supported options for the blade workstation, see
http://www.ibm.com/servers/eserver/serverproven/compat/us/.
14 BladeCenter HC10 Type 7996: Problem Determination and Service Guide
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System reliability guidelines
To help ensure proper cooling and system reliability, make sure that the following
requirements are met:
v You do not operate the BladeCenter unit without a blade workstation, blade
server, expansion unit, or filler blade installed in each blade bay to ensure proper
cooling. See the documentation for your BladeCenter unit for additional
information.
v The blade workstation battery must be operational. If the battery becomes
defective, replace it immediately.
Handling static-sensitive devices
Attention: Static electricity can damage the blade workstation and other
electronic devices. To avoid damage, keep static-sensitive devices in their
static-protective packages until you are ready to install them.
To reduce the possibility of damage from electrostatic discharge, observe the
following precautions:
v When you work on a BladeCenter unit that has an electrostatic discharge (ESD)
connector, use a wrist strap when you handle modules, optional devices, or blade
workstations. To work correctly, the wrist strap must have a good contact at both
ends (touching your skin at one end and firmly connected to the ESD connector
on the front or back of the BladeCenter unit).
v Limit your movement. Movement can cause static electricity to build up around
you.
v Handle the device carefully, holding it by its edges or its frame.
v Do not touch solder joints, pins, or exposed circuitry.
v Do not leave the device where others can handle and damage it.
v While the device is still in the static-protective package, touch it to an unpainted
metal part of the BladeCenter unit or any unpainted metal surface on any other
grounded rack component in the rack you are installing the device in for at least
2 seconds. This drains static electricity from the package and from your body.
v Remove the device from the package and install it directly into the blade
workstation without setting down the device. If it is necessary to set down the
device, put it back into the static-protective package. Do not place the device on
the blade workstation cover or on a metal surface.
v Take additional care when handling devices during cold weather. Heating reduces
indoor humidity and increases static electricity.
Returning a device or component
If you are instructed to return a device or component, follow all packaging
instructions, and use any packaging materials for shipping that are supplied to you.
Chapter 4. Removing and replacing blade workstation components 15
Page 32
Removing the blade workstation from a BladeCenter unit
Attention:
v To maintain proper system cooling, do not operate the BladeCenter unit without a
blade workstation, blade server, expansion unit, or blade filler installed in each
blade bay.
v Note the bay number. Reinstalling a blade workstation into a different bay than
the one from which it was removed could have unintended consequences. Some
configuration information and update options are established according to bay
number; if you reinstall the blade workstation into a different bay, you might have
to reconfigure the blade workstation.
remove the blade workstation from a BladeCenter unit, complete the following
To
steps. The appearance of your BladeCenter unit might be different, see the
documentation for your BladeCenter unit for additional information.
Release handles
(open)
1. Read the safety information that begins on page vii and “Installation guidelines”
on page 13.
2. (BladeCenter T and HT units only) Remove the bezel assembly on the
BladeCenter T or HT unit. For detailed instructions for removing the bezel
assembly, see the Installation and User’s Guide that comes with the
BladeCenter T or HT unit.
3. If the blade workstation is operating, shut down the operating system; then,
press the power-control button (behind the blade workstation control panel door)
to turn off the blade workstation (see “Turning off the blade workstation” on
page 6 for more information).
Attention: Wait at least 30 seconds, until the hard disk drives stop spinning,
before proceeding to the next step.
4. Pull the two release handles to the open position as shown in the illustration.
The blade workstation moves out of the bay approximately 0.6 cm (0.25 inch).
5. Pull the blade workstation out of the bay.
6. Place either a blade filler or another blade workstation in the bay within 1
minute.
16 BladeCenter HC10 Type 7996: Problem Determination and Service Guide
Page 33
Installing the blade workstation in a BladeCenter unit
To install a blade workstation in a BladeCenter unit, complete the following steps.
The appearance of your BladeCenter unit might be different, see the documentation
for your BladeCenter unit for additional information.
Release handles
(open)
Statement 21:
CAUTION:
Hazardous energy is present when the blade workstation is connected to the
power source. Always replace the blade cover before installing the blade
workstation.
1. Read the safety information that begins on page vii and “Installation guidelines”
on page 13.
2. Make sure that the release handles on the blade workstation are in the open
position (perpendicular to the blade workstation).
3. If you installed a blade filler or another blade workstation in the bay from which
you removed the blade workstation, remove it from the bay.
Attention: Yo u must install the blade workstation in the same blade bay from
which you removed it. Some blade workstation configuration information and
update options are established according to bay number. Reinstalling a blade
workstation into a different blade bay from the one from which it was removed
could have unintended consequences, and you might have to reconfigure the
blade workstation.
4. Slide the blade workstation into the blade bay from which you removed it until it
stops.
5. Push the release handles on the front of the blade workstation closed.
6. Turn on the blade workstation (see “Turning on the blade workstation” on page
6 for instructions).
7. Make sure that the power-on LED on the blade workstation control panel is lit
continuously, indicating that the blade workstation is receiving power and is
turned on.
Chapter 4. Removing and replacing blade workstation components 17
Page 34
8. (Optional) Write identifying information on one of the labels that come with the
blade workstations and place the label on the BladeCenter unit bezel. See the
documentation for your BladeCenter unit for information about the label
placement.
Important: Do not place the label on the blade workstation or in any way block
the ventilation holes on the blade workstation.
9. (BladeCenter T and HT unit only) Reinstall the bezel assembly on the
BladeCenter T or HT unit. For detailed instructions for reinstalling the bezel
assembly, see the Installation and User’s Guide that comes with the
BladeCenter T or HT unit.
If you have changed the configuration of the blade workstation or if you are
installing a different blade workstation from the one that you removed, you must
configure the blade workstation through the Configuration/Setup Utility, and you
might have to install the blade workstation operating system. Detailed information
about these tasks is available in the Installation and User’s Guide .
18 BladeCenter HC10 Type 7996: Problem Determination and Service Guide
Page 35
Removing and replacing Tier 1 CRUs
Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at
your request, you will be charged for the installation.
The illustrations in this document might differ slightly from your hardware.
Removing the blade workstation cover
To remove the blade workstation cover, complete the following steps.
Cover
pins
Blade-cover
release
Blade-cover
release
1. Read the safety information that begins on page vii and “Installation guidelines”
on page 13.
2. If the blade workstation is installed in a BladeCenter unit, remove it (see
“Removing the blade workstation from a BladeCenter unit” on page 16 for
instructions).
3. Carefully lay the blade workstation down on a flat, static-protective surface, with
the cover side up.
4. Press the blade-cover release on each side of the blade workstation or
expansion unit and lift the cover open, as shown in the illustration.
5. Lift the cover from the blade workstation and store it for future use.
Chapter 4. Removing and replacing blade workstation components 19
Page 36
Installing the blade workstation cover
To install the blade workstation cover, complete the following steps.
Statement 21:
CAUTION:
Hazardous energy is present when the blade workstation is connected to the
power source. Always replace the blade cover before installing the blade
workstation.
Cover
pins
Blade-cover
release
Blade-cover
release
Attention: Yo u cannot insert the blade workstation into the BladeCenter unit until
the cover is installed and closed. Do not attempt to override this protection.
1. Read the safety information that begins on page vii and “Installation guidelines”
on page 13.
2. Lower the cover so that the slots at the rear slide down onto the pins at the rear
of the blade workstation. Before closing the cover, check that all components
are installed and seated correctly and that you have not left loose tools or parts
inside the blade workstation.
3. Pivot the cover to the closed position until it clicks into place.
4. Install the blade workstation into the BladeCenter unit (see “Installing the blade
workstation in a BladeCenter unit” on page 17 for instructions).
20 BladeCenter HC10 Type 7996: Problem Determination and Service Guide
Page 37
Removing the bezel assembly
To remove the bezel assembly, complete the following steps.
Bezel-assembly
release
1. Read the safety information that begins on page vii and “Installation guidelines”
on page 13.
2. If the blade workstation is installed in a BladeCenter unit, remove it (see
“Removing the blade workstation from a BladeCenter unit” on page 16 for
instructions).
3. Open the blade workstation cover (see “Removing the blade workstation cover”
on page 19 for instructions).
4. Press the bezel-assembly release on each side of the blade workstation and
pull the bezel assembly away from the blade workstation approximately 1.2 cm
(0.5 inch).
5. Disconnect the control-panel cable from the control-panel connector.
6. Pull the bezel assembly away from the blade workstation.
7. Store the bezel assembly in a safe place.
Bezel-assembly
release
Bezel
Control-panel cable
Control-panel connector
Installing the bezel assembly
To install the bezel assembly, complete the following steps.
Bezel-assembly
release
1. Read the safety information that begins on page vii and “Installation guidelines”
on page 13.
2. Connect the control-panel cable to the control-panel connector on the system
board.
Bezel-assembly
release
Bezel
Control-panel cable
Control-panel connector
Chapter 4. Removing and replacing blade workstation components 21
Page 38
3. Carefully slide the bezel assembly onto the blade workstation until it clicks into
place.
4. Install the cover onto the blade workstation.
5. Install the blade workstation into the BladeCenter unit.
Removing a SATA storage drive
To remove a SATA storage drive, complete the following steps.
Hard
disk drive
Hard disk drive
release lever
1. Read the safety information that begins on page vii and “Installation guidelines”
on page 13.
2. If the blade workstation is installed in a BladeCenter unit, remove it (see
“Removing the blade workstation from a BladeCenter unit” on page 16).
3. Remove the blade workstation cover (see “Removing the blade workstation
cover” on page 19 for instructions).
4. Locate the SATA storage drive.
Attention: Do not press on the top of the drive. Pressing the top might
damage the drive.
5. Push the blue release lever at the front of the drive tray away from the storage
drive; then, slide the drive forward to disengage it from the connector at the rear
of the drive tray.
6. Lift the storage drive out of the drive tray.
7. To remove the drive tray, remove the four screws that secure it to the system
board and lift it out of the blade workstation.
8. If you are instructed to return the storage drive, follow all packaging instructions,
and use any packaging materials for shipping that are supplied to you.
22 BladeCenter HC10 Type 7996: Problem Determination and Service Guide
Page 39
Installing a SATA storage drive
To install a SATA storage drive, complete the following steps.
Hard
disk drive
Hard disk drive
release lever
1. Identify the location where the SATA storage drive will be installed.
2. Touch the static-protective package that contains the hard disk drive to any
unpainted metal surface on the BladeCenter unit or any unpainted metal surface
on any other grounded rack component; then, remove the hard disk drive from
the package.
Attention: Do not press on the top of the drive. Pressing the top might
damage the drive.
3. Place the drive into the drive tray and push it toward the rear of the drive tray.
The drive slides into the connector until the drive moves past the lever at the
front of the tray.
4. Install the blade workstation cover (see “Installing the blade workstation cover”
on page 20 for instructions).
5. Install the blade workstation into the BladeCenter unit (see “Installing the blade
workstation in a BladeCenter unit” on page 17 for instructions).
Chapter 4. Removing and replacing blade workstation components 23
Page 40
Removing a memory module
The following illustration shows the locations of the DIMM sockets on the system
board.
DIMM 2
DIMM 4
To remove a DIMM, complete the following steps.
DIMM 1
DIMM 2 connector
DIMM 3
DIMM 4 connector
DIMM
Retaining clip
1. Read the safety information that begins vii and “Installation guidelines” on page
13
2. If the blade workstation is installed in a BladeCenter unit, remove it (see
“Removing the blade workstation from a BladeCenter unit” on page 16).
3. Remove the blade workstation cover (see “Removing the blade workstation
cover” on page 19).
4. Locate the DIMM connectors.
5. Determine which DIMM you want to remove from the blade workstation.
Attention: To avoid breaking the retaining clips or damaging the DIMM
connectors, handle the clips gently.
6. Move the DIMM retaining clips on the side of the DIMM socket to the open
position by pressing the retaining clips away from the center of the DIMM
socket.
7. Using your fingers, pull the DIMM out of the DIMM socket.
8. If you are instructed to return the DIMM, follow all packaging instructions, and
use any packaging materials for shipping that are supplied to you.
Installing a memory module
When you install memory, you must install a pair of matched DIMMs. Install the
DIMMs in the following order:
24 BladeCenter HC10 Type 7996: Problem Determination and Service Guide
Pair DIMM connectors
First 1 and 3
Second 2 and 4
Page 41
To install a DIMM, complete the following steps.
DIMM 2
DIMM 4
DIMM 1
DIMM 2 connector
DIMM 3
DIMM 4 connector
1. Read the documentation that comes with the DIMM.
2. Locate the DIMM connectors.
3. Determine the connectors into which you will install the DIMMs.
4. Touch the static-protective package that contains the DIMM to any unpainted
metal surface on the BladeCenter unit or any unpainted metal surface on any
other grounded rack component; then, remove the DIMM from the package.
Attention: To avoid breaking the DIMM retaining clips or damaging the DIMM
connectors, open and close the clips gently.
DIMM
Retaining clip
5. Make sure that both of the connector retaining clips are in the fully open
position.
6. Turn the DIMM so that the DIMM keys align correctly with the connector on the
system board.
7. Insert the DIMM by pressing the DIMM along the guides into the connector.
Make sure that the retaining clips snap into the closed positions.
Attention: If there is a gap between the DIMM and the retaining clips, the
DIMM has not been correctly installed. In this case, open the retaining clips and
remove the DIMM; then, reinsert the DIMM.
8. Install the blade workstation cover (see “Installing the blade workstation cover”
on page 20).
9. Install the blade workstation into the BladeCenter unit (see “Installing the blade
workstation in a BladeCenter unit” on page 17).
Chapter 4. Removing and replacing blade workstation components 25
Page 42
Removing a compression card
To remove a compression card, complete the following steps.
Compression card
1. Read the safety information that begins on page vii and “Installation guidelines”
on page 13.
2. If the blade workstation is installed in a BladeCenter unit, remove it (see
“Removing the blade workstation from a BladeCenter unit” on page 16).
3. Remove the blade workstation cover (see “Removing the blade workstation
cover” on page 19 for instructions).
4. Pivot the end of the card out of the compression-card connector; then, slide the
card out of the compression-card bracket and lift the card out of the blade
workstation.
5. If you are instructed to return the compression card, follow all packaging
instructions, and use any packaging materials for shipping that are supplied to
you.
26 BladeCenter HC10 Type 7996: Problem Determination and Service Guide
Page 43
Installing a compression card
To install a compression card, complete the following steps.
1. Touch the static-protective package that contains the compression card to any
unpainted metal surface on the BladeCenter unit or any unpainted metal surface
on any other grounded rack component; then, remove the compression card
from the package.
2. Orient the compression card over the system board.
3. Slide the end of the card into the raised compression-card bracket; then, gently
pivot the card into the compression-card connector.
4. Install the blade workstation cover (see “Installing the blade workstation cover”
on page 20).
5. Install the blade workstation into the BladeCenter unit (see “Installing the blade
workstation in a BladeCenter unit” on page 17).
Compression card
Chapter 4. Removing and replacing blade workstation components 27
Page 44
Removing a graphics card
To remove a graphics card, complete the following steps.
1. Read the safety information that begins on page vii and “Installation guidelines”
2. If the blade workstation is installed in a BladeCenter unit, remove it (see
3. Remove the blade workstation cover (see “Removing the blade workstation
4. Lift the release latch that secures the graphics card to the system board.
5. Slide the card away from the graphics-card connector; then, lift the card out of
6. If you are instructed to return the expansion card, follow all packaging
Graphics
card
on page 13.
“Removing the blade workstation from a BladeCenter unit” on page 16).
cover” on page 19 for instructions).
the blade workstation.
instructions, and use any packaging materials for shipping that are supplied to
you.
Release
latch
28 BladeCenter HC10 Type 7996: Problem Determination and Service Guide
Page 45
Installing a graphics card
To install a replacement graphics card, complete the following steps.
1. Touch the static-protective package that contains the expansion card to any
2. Orient the graphics card over the system board and slide the narrow end of the
3. Lower the release latch to secure the graphics card to the system board.
Graphics
card
unpainted metal surface on the BladeCenter unit or any unpainted metal surface
on any other grounded rack component; then, remove the expansion card from
the package.
card into the graphics-card connector.
Release
latch
For device-driver and configuration information to complete the
Note:
installation of the graphics card, see the documentation that comes with
the graphics card.
4. Install the blade workstation cover (see “Installing the blade workstation cover”
on page 20).
5. Install the blade workstation into the BladeCenter unit (see “Installing the blade
workstation in a BladeCenter unit” on page 17).
Chapter 4. Removing and replacing blade workstation components 29
Page 46
Removing the battery
To remove the battery, complete the following steps.
1. Read the safety information that begins on page vii and “Installation guidelines”
on page 13
2. If the blade workstation is installed in a BladeCenter unit, remove it (see
“Removing the blade workstation from a BladeCenter unit” on page 16 for
instructions).
3. Remove the blade workstation cover (see “Removing the blade workstation
cover” on page 19 for instructions).
4. Locate the battery on the system board (see “System board connectors” on
page 7 for instructions).
5. Use one finger to press the top of the battery clip away from the battery. The
battery pops up when released.
6. Use your thumb and index finger to lift the battery from the socket.
7. Dispose of the battery as required by local ordinances or regulations.
Note:
Installing the battery
The following notes describe information that you must consider when you are
replacing the battery in the blade workstation.
v When you are replacing the battery, you must replace it with a lithium battery of
the same type from the same manufacturer.
v To order replacement batteries, call 1-800-426-7378 within the United States, and
1-800-465-7999 or 1-800-465-6666 within Canada. Outside the U.S. and
Canada, call your IBM marketing representative or authorized reseller.
v After you replace the battery, you must reconfigure the workstation and reset the
system date and time.
v To avoid possible danger, read and follow the following safety statement.
See “Battery return program” on page 89 for more information.
30 BladeCenter HC10 Type 7996: Problem Determination and Service Guide
Page 47
Statement 2:
CAUTION:
When replacing the lithium battery, use only IBM Part Number 15F8409 or an
equivalent type battery recommended by the manufacturer. If your system has
a module containing a lithium battery, replace it only with the same module
type made by the same manufacturer. The battery contains lithium and can
explode if not properly used, handled, or disposed of.
Do not:
v Throw or immerse into water
v Heat to more than 100°C (212°F)
v Repair or disassemble
Dispose
of the battery as required by local ordinances or regulations.
Note: See “Battery return program” on page 89 for more information.
To install the battery, complete the following steps.
1. Follow any special handling and installation instructions that come with the
battery.
2. Insert the battery:
a. Tilt the battery so that you can insert it into the socket on the side opposite
the battery clip.
b. Press the battery down into the socket until it clicks into place. Make sure
the battery clip holds the battery securely.
3. Install the blade workstation cover (see “Installing the blade workstation cover”
on page 20).
4. Install the blade workstation into the BladeCenter unit (see “Installing the blade
workstation in a BladeCenter unit” on page 17).
5. Turn on the blade workstation and run the Configuration/Setup Utility program.
Set configuration parameters as needed (see “Using the Configuration/Setup
Utility program” on page 9 for information).
Chapter 4. Removing and replacing blade workstation components 31
Page 48
Removing and replacing FRUs
FRUs must be installed only by trained service technicians.
The illustrations in this document might differ slightly from your hardware.
Removing a microprocessor and heat sink
Notes:
v If you are not replacing a defective heat sink or microprocessor, the thermal
material on the heat sink and microprocessor will remain effective if you carefully
handle the heat sink and microprocessor. When removing or installing these
components, do not touch the thermal material or allow it to become
contaminated.
v The heat-sink FRU is packaged with the thermal material applied to the
underside. This thermal material is not available as a separate FRU. The heat
sink must be replaced when new thermal material is required, such as when a
defective microprocessor is replaced or if the thermal material is contaminated or
has come in contact with another object other than its paired microprocessor.
v The microprocessor FRU for this system board includes a heat sink.
v A heat-sink FRU can be ordered separately if the thermal material becomes
contaminated.
To remove a microprocessor, complete the following steps.
Heat Sink
Microprocessor
1. Read the safety information that begins on page vii, and “Installation guidelines”
on page 13.
2. If the blade workstation is installed in a BladeCenter unit, remove it (see
“Removing the blade workstation from a BladeCenter unit” on page 16 for
instructions).
3. Remove the blade workstation cover (see “Removing the blade workstation
cover” on page 19 for instructions).
4. Remove the bezel assembly (see “Removing the bezel assembly” on page 21
for instructions).
5. Identify the microprocessor that is to be removed.
6. Remove the heat sink.
Attention: Do not touch the thermal material on the bottom of the heat sink.
Touching the thermal material will contaminate it. If the thermal material on the
microprocessor or heat sink becomes contaminated, you must replace the heat
sink.
32 BladeCenter HC10 Type 7996: Problem Determination and Service Guide
Page 49
a. Loosen each of the five captive screws that retain the heat sink with a
screwdriver, alternating between each screw until they are loose.
b. Use your fingers to gently pull the heat sink from the processor.
Attention: Do not use any tools or sharp objects to lift the release lever on
the microprocessor socket. Doing so might result in permanent damage to the
system board.
Microprocessor
retainer
Microprocessor
release lever
Attention: Do not touch the pins in the microprocessor socket. Touching these
pins might result in permanent damage to the system board.
7. Rotate the locking lever on the microprocessor socket from its closed and
locked position until it stops in the fully open position (approximately a 130°
angle). Lift the microprocessor retainer upward.
8. Use your fingers to pull the microprocessor out of the socket.
Microprocessor retainer
Microprocessor
Alignment marks
Microprocessor
socket
9. If you are instructed to return the microprocessor and heat sink, follow all
packaging instructions, and use any packaging materials for shipping that are
supplied to you.
Chapter 4. Removing and replacing blade workstation components 33
Page 50
Installing a microprocessor and heat sink
To install a microprocessor and heat sink, complete the following steps.
Attention: Do not touch the pins in the microprocessor socket. Touching these
pins might result in permanent damage to the system board.
1. Install the microprocessor:
Attention: Do not use any tools or sharp objects to lift the locking lever on the
microprocessor socket. Doing so might result in permanent damage to the
system board.
Heat Sink
Microprocessor
Microprocessor
retainer
Microprocessor
release lever
a. Make sure the locking lever on the microprocessor socket from its closed
and locked position until it stops in the fully open position (approximately a
130° angle), as shown.
b. Make sure the microprocessor retainer on the microprocessor socket from is
in the fully open position (approximately a 100° angle), as shown.
c. Touch the static-protective package that contains the microprocessor to any
unpainted metal surface on the BladeCenter unit or any unpainted metal
surface on any other grounded rack component; then, remove the
microprocessor from the package.
d. Remove the cover from the bottom of the microprocessor.
Microprocessor
Alignment marks
Microprocessor retainer
34 BladeCenter HC10 Type 7996: Problem Determination and Service Guide
Microprocessor
socket
Page 51
e. Center the microprocessor over the microprocessor socket. Align the triangle
on the corner of the microprocessor with the triangle on the corner of the
socket and carefully place the microprocessor into the socket.
Attention:
v Do not press the microprocessor into the socket.
v Make sure that the microprocessor is oriented and aligned correctly in the
socket before you try to close the microprocessor retainer.
f. Close the microprocessor retainer.
g. Rotate the locking lever on the microprocessor socket to the closed and
locked position. Make sure that the lever is secured in the locked position by
the tab on the microprocessor socket.
Install a heat sink on the microprocessor.
2.
Attention:
v If you are installing a new heat sink, do not set down the heat sink after you
remove the plastic cover.
v Do not touch the thermal material on the bottom of the heat sink. Touching
the thermal material will contaminate it. If the thermal material on the
microprocessor or heat sink becomes contaminated, contact your service
technician.
If you are installing a new heat sink, remove the plastic protective cover
a.
from the bottom of the heat sink.
b. Make sure that the thermal material is still on the bottom of the heat sink;
then, align and place the heat sink on top of the microprocessor in the
retention bracket, thermal material side down. Press firmly on the heat sink.
c. Align the five captured screws on the heat sink with the holes on the system
board.
d. Press firmly on the captive screws and tighten them with a screwdriver,
3. Install the bezel assembly (see “Installing the bezel assembly” on page 21).
4. Install the blade workstation cover (see “Installing the blade workstation cover”
on page 20).
5. Install the blade workstation into the BladeCenter unit (see “Installing the blade
workstation in a BladeCenter unit” on page 17).
alternating between screws until they are tight. If possible, each screw
should be rotated two full rotations at a time. Repeat until the screws are
tight. Do not overtighten the screws by using excessive force. If you are
using a torque wrench, tighten the screws to 8.5 to 13 Newton-meters (Nm)
(6.3 to 9.6 inch-pounds).
Chapter 4. Removing and replacing blade workstation components 35
Page 52
Removing the system board assembly
When replacing the system board, you will replace the system board and blade
base as one assembly. After replacement, you must either update the blade
workstation with the latest firmware or restore the pre-existing firmware that the
customer provides on a diskette or CD image.
Note: See “System board layouts” on page 7 for more information on the locations
of the connectors, jumpers and LEDs on the system board.
To remove the system board assembly, complete the following steps:
1. Read the safety information that begins on page vii, and “Installation guidelines”
on page 13.
2. If the blade workstation is installed in a BladeCenter unit, remove it (see
“Removing the blade workstation from a BladeCenter unit” on page 16 for
instructions).
3. Remove the blade workstation cover (see “Removing the blade workstation
cover” on page 19).
4. Remove the blade workstation bezel assembly (see “Removing the bezel
assembly” on page 21).
5. Remove all of the installed components in the following list from the system
board assembly; then, place them on a non-conductive surface or install them
on the new system board assembly.
v Compression card. See “Removing a compression card” on page 26.
v Graphics card. See “Removing a graphics card” on page 28.
v DIMMs. See “Removing a memory module” on page 24.
v Hard disk drive. See “Removing a SATA storage drive” on page 22.
v Microprocessor and heat sink. See “Removing a microprocessor and heat
sink” on page 32.
If you are instructed to return the system board assembly, follow all packaging
6.
instructions, and use any packaging materials for shipping that are supplied to
you.
36 BladeCenter HC10 Type 7996: Problem Determination and Service Guide
Page 53
Installing the system board assembly
To install the system board assembly, complete the following steps:
1. Install all of the components in the following list that were removed from the old
system board assembly onto the new system board assembly.
v Microprocessor and heat sink. See “Installing a microprocessor and heat
sink” on page 34.
v Hard disk drive. See “Installing a SATA storage drive” on page 23.
v DIMMs. See “Installing a memory module” on page 24.
v Graphics card. See “Installing a graphics card” on page 29.
v Compression card. See “Installing a compression card” on page 27.
Install the bezel assembly (see “Installing the bezel assembly” on page 21).
2.
3. Install the blade workstation cover (see “Installing the blade workstation cover”
on page 20).
4. Install the blade workstation into the BladeCenter unit (see “Installing the blade
workstation in a BladeCenter unit” on page 17).
Chapter 4. Removing and replacing blade workstation components 37
Page 54
38 BladeCenter HC10 Type 7996: Problem Determination and Service Guide
Page 55
Chapter 5. Diagnostics
This chapter describes the diagnostic tools that are available to help you solve
problems that might occur in the blade workstation.
Note: The blade workstation uses shared resources that are installed in the
BladeCenter unit. Problems with these shared resources might appear to be
in the blade workstation (see “Solving shared BladeCenter resource
problems” on page 75 for information about isolating problems with these
resources). See the Problem Determination and Service Guide or the
Hardware Maintenance Manual and Troubleshooting Guide for your
BladeCenter unit and other BladeCenter component documentation for
diagnostic procedures for shared BladeCenter components.
If you cannot locate and correct the problem using the information in this chapter,
see Appendix A, “Getting help and technical assistance,” on page 83 for more
information.
Diagnostic tools
The following tools are available to help you diagnose and solve hardware-related
problems:
v POST beep codes, error messages, and error logs
The power-on self-test (POST) generates beep codes and messages to indicate
successful test completion or the detection of a problem. See “POST” for more
information.
v Troubleshooting tables
These tables list problem symptoms and actions to correct the problems. See
“Troubleshooting tables” on page 56 for more information.
v Diagnostic programs, messages, and error codes
The diagnostic programs are the primary method of testing the major
components of the blade workstation. These programs are stored in read-only
memory (ROM) on the blade workstation. See “Diagnostic programs, messages,
and error codes” on page 68 for more information.
POST
When you turn on the blade workstation, it performs a series of tests to check the
operation of the blade workstation components and some optional devices in the
blade workstation. This series of tests is called the power-on self-test, or POST.
If a power-on password is set, you must type the password and press Enter, when
prompted, for POST to run.
If POST is completed without detecting any problems, a single beep sounds, and
the blade workstation startup is completed.
If POST detects a problem, more than one beep might sound, or an error message
is displayed. See “Beep code descriptions” on page 40 and “POST error codes” on
page 43 for more information.
© Copyright IBM Corp. 2007 39
Page 56
POST beep codes
A beep code is a combination of short or long beeps or a series of short beeps that
are separated by pauses. For example, a “1-2-3” beep code is one short beep, a
pause, two short beeps, a pause, and three short beeps. A beep code other than
one beep indicates that POST has detected a problem. To determine the meaning
of a beep code, see “Beep code descriptions.” If no beep code sounds, see
“No-beep symptoms” on page 42.
Beep code descriptions
The following table describes the beep codes and suggested actions to correct the
detected problems.
A single problem might cause more than one error message. When this occurs,
correct the cause of the first error message. The other error messages usually will
not occur the next time POST runs.
Exception: If there are multiple error codes that indicate a microprocessor error,
the error might be in a microprocessor or in a microprocessor socket.
See “Microprocessor problems” on page 59 for information about
diagnosing microprocessor problems.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, Type 7996,” on page 11 to determine which components are CRUs and which
components are FRUs.
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Beep code Description Action
1-1-3 CMOS write/read test failed.
1-1-4 BIOS ROM checksum failed.
1-2-1 Programmable interval timer failed. (Trained service technician only) Replace the
1-2-2 DMA initialization failed. (Trained service technician only) Replace the
1. Reseat the battery
2. Clear CMOS. See “System board jumpers
and buttons” on page 7 for information
about how to clear CMOS.
3. Replace the following components one at a
time, in the order shown, restarting the
blade workstation each time:
a. Battery
b. (Trained service technician only) System
board assembly
1. Update the BIOS code.
2. Reseat the DIMMs (see “Removing a
memory module” on page 24 and “Installing
a memory module” on page 24).
3. Replace the following components one at a
time, in the order shown, restarting the
blade workstation each time:
a. DIMMs
b. (Trained service technician only) System
board assembly
system board assembly.
system board assembly.
40 BladeCenter HC10 Type 7996: Problem Determination and Service Guide
Page 57
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, Type 7996,” on page 11 to determine which components are CRUs and which
components are FRUs.
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Beep code Description Action
1-2-3 DMA page register write/read failed. (Trained service technician only) Replace the
system board assembly.
1-2-4 RAM refresh verification failed.
1. Reseat the DIMMs (see “Removing a
memory module” on page 24 and “Installing
a memory module” on page 24).
2. Replace the lowest-numbered pair of
DIMMs; then, restart the workstation. If the
beep code error remains, go to 3b. Return
one DIMM at a time from the failed pair to
its connector, restarting the server after
each DIMM, to identify the failed DIMM.
3. Replace the following components one at a
time, in the order shown, restarting the
blade workstation each time:
a. DIMMs
b. (Trained service technician only) System
board assembly
1-3-1 First 64K RAM test failed.
1. Reseat the DIMMs (see “Removing a
memory module” on page 24 and “Installing
a memory module” on page 24).
2. Replace the lowest-numbered pair of
DIMMs; then, restart the workstation. If the
beep code error remains, go to 3b. Return
one DIMM at a time from the failed pair to
its connector, restarting the server after
each DIMM, to identify the failed DIMM.
3. Replace the following components one at a
time, in the order shown, restarting the
blade workstation each time:
a. DIMMs
b. (Trained service technician only) System
board assembly
2-1-1 Primary DMA register test failed. (Trained service technician only) Replace the
system board assembly.
2-1-2 Secondary DMA register test failed. (Trained service technician only) Replace the
system board assembly.
2-1-3 Primary interrupt mask register test
failed.
2-1-4 Secondary interrupt mask register test
failed.
2-3-4 Search for video ROM failed.
(Trained service technician only) Replace the
system board assembly.
(Trained service technician only) Replace the
system board assembly.
1. Reseat the graphics card.
2. Replace the graphics card.
Chapter 5. Diagnostics 41
Page 58
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, Type 7996,” on page 11 to determine which components are CRUs and which
components are FRUs.
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Beep code Description Action
3-3-2 Critical SMBUS error occurred.
1. Power down the blade workstation and
reseat it in the BladeCenter unit.
2. Reseat the DIMMs (see “Removing a
memory module” on page 24 and “Installing
a memory module” on page 24).
3. Replace the following components one at a
time, in the order shown, restarting the
blade workstation each time:
a. DIMMs
b. (Trained service technician only) System
board assembly
3-3-3 Memory not detected or configured.
1. Reseat the DIMMS (see “Removing a
memory module” on page 24 and “Installing
a memory module” on page 24).
2. Replace the following components one at a
time, in the order shown, restarting the
blade workstation each time:
a. DIMMs
b. (Trained service technician only) System
board assembly
No-beep symptoms
The following table describes situations in which no beep code sounds when POST
is completed.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, Type 7996,” on page 11 to determine which components are CRUs and which
components are FRUs.
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
No-beep symptom Action
No beep and the blade workstation operates correctly (Trained service technician only) Replace the system
board assembly.
No beep and no video (system-error LED is off) See “Solving undetermined problems” on page 80.
No beep and no video (system attention LED is lit) See “Solving undetermined problems” on page 80.
42 BladeCenter HC10 Type 7996: Problem Determination and Service Guide
Page 59
POST error codes
The following table describes the POST error codes and suggested actions to
correct the detected problems.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, Type 7996,” on page 11 to determine which components are CRUs and which
components are FRUs.
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
062 Three consecutive startup failures
101 Timer tick interrupt failure (Trained service technician only) Replace the system
102 Timer 2 test failure (Trained service technician only) Replace the system
151 Real time clock failure
1. Run the Configuration/Setup Utility program,
select Load Default Settings , make sure that the
date and time are correct, and save the settings.
2. Reseat the following components one at a time,
in the order shown, restarting the blade
workstation each time:
a. Battery
b. (Trained service technician only)
Microprocessor 1
Replace the following components one at a time,
3.
in the order shown, restarting the blade
workstation each time:
a. Battery
b. (Trained service technician only)
Microprocessor 1
c. (Trained service technician only) System
board assembly
board assembly.
board assembly.
1. Reseat the battery.
2. Clear CMOS. See “System board jumpers and
buttons” on page 7 for information about how to
clear CMOS.
3. Replace the following components one at a time,
in the order shown, restarting the blade
workstation each time:
a. Battery
b. (Trained service technician only) System
board assembly
Chapter 5. Diagnostics 43
Page 60
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, Type 7996,” on page 11 to determine which components are CRUs and which
components are FRUs.
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
161 Real-time clock battery failure
1. Reseat the battery.
2. Clear CMOS. See “System board jumpers and
buttons” on page 7 for information about how to
clear CMOS.
3. Replace the following components one at a time,
in the order shown, restarting the blade
workstation each time:
a. Battery
b. (Trained service technician only) System
board assembly
162 Invalid configuration information or CMOS
RAM checksum failure.
1. Run the Configuration/Setup Utility program,
select Load Default Settings , and save the
settings.
2. Reseat the battery.
3. Replace the following components one at a time,
in the order shown, restarting the blade
workstation each time:
a. Battery
b. (Trained service technician only) System
board assembly
163 Time of day not set.
1. Run the Configuration/Setup Utility program,
select Load Default Settings , make sure that the
date and time are correct, and save the settings.
2. Reseat the battery.
3. Clear CMOS. See “System board jumpers and
buttons” on page 7 for information about how to
clear CMOS.
4. Replace the following components one at a time,
in the order shown, restarting the blade
workstation each time:
a. Battery
b. (Trained service technician only) System
board assembly
44 BladeCenter HC10 Type 7996: Problem Determination and Service Guide
Page 61
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, Type 7996,” on page 11 to determine which components are CRUs and which
components are FRUs.
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
164 Memory size does not match CMOS.
1. Run the Configuration/Setup Utility program,
make sure that the memory configuration is
correct, and save the settings.
2. Reseat the DIMMs (see “Removing a memory
module” on page 24 and “Installing a memory
module” on page 24).
3. Replace the following components one at a time,
in the order shown, restarting the blade
workstation each time:
a. DIMMs
b. (Trained service technician only) System
board assembly
184 Bad power-on password.
1. Run the Configuration/Setup Utility program,
select Load Default Settings , and save the
settings.
2. Reseat the battery.
3. Clear CMOS. See “System board jumpers and
buttons” on page 7 for information about how to
clear CMOS.
4. (Trained service technician only) Replace the
system board assembly.
187 VPD Serial Number not set (Trained service technician only) Replace the system
board assembly.
189 Three attempts to enter the incorrect
password.
Restart the blade workstation, run the
Configuration/Setup Utility program, and change the
power-on password.
301 Keyboard failure.
1. If you have installed a USB keyboard, run the
Configuration/Setup Utility program and enable
keyboardless operation to prevent the POST error
message 301 from being displayed during startup.
2. Check the function of the shared BladeCenter unit
resources (see “Solving shared BladeCenter
resource problems” on page 75).
3. Make sure a key is not stuck on the keyboard.
4. Reseat the keyboard and restart the blade
workstation.
5. Replace the following components:
a. Keyboard
b. (Trained service technician only) Replace the
system board assembly
303 Keyboard controller error. (Trained service technician only) Replace the system
board assembly.
Chapter 5. Diagnostics 45
Page 62
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, Type 7996,” on page 11 to determine which components are CRUs and which
components are FRUs.
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
602 Invalid diskette boot record.
1. Check the function of the shared BladeCenter unit
resources (see “Solving shared BladeCenter
resource problems” on page 75).
2. Make sure the diskette works with another blade
workstation.
3. (Trained service technician only) Replace the
system board assembly
1162 Configuration change has occurred.
1. Run the Configuration/Setup Utility program and
change the resources assigned to the serial port.
2. Check the function of the shared BladeCenter unit
resources (see “Solving shared BladeCenter
resource problems” on page 75).
3. (Trained service technician only) Replace the
system board assembly
1600 BMC failure. Shutdown and remove the blade workstation from the
BladeCenter unit, wait 30 seconds; then, reinstall the
blade workstation in the BladeCenter unit and restart
it. If the problem persists, perform the following tasks
in the order shown, restarting the blade workstation
each time:
1. Update the BMC firmware.
2. (Trained service technician only) Replace the
system board assembly.
1601 BMC is not responding. Shutdown and remove the blade workstation from the
BladeCenter unit, wait 30 seconds; then, reinstall the
blade workstation in the BladeCenter unit and restart
it. If the problem persists, perform the following tasks
in the order shown, restarting the blade workstation
each time:
1. Update the BMC firmware.
2. (Trained service technician only) Replace the
system board assembly.
1762 Hard disk configuration changed
1. Run the Configuration/Setup Utility program,
make sure that the hard disk drive configuration is
correct, and save the settings.
2. Reseat the hard disk drive.
3. Replace the following components one at a time,
in the order shown, restarting the blade
workstation each time:
a. Hard disk drive
b. (Trained service technician only) System
board assembly
46 BladeCenter HC10 Type 7996: Problem Determination and Service Guide
Page 63
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, Type 7996,” on page 11 to determine which components are CRUs and which
components are FRUs.
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
1801 No more ROM available.
1. Run the Configuration/Setup Utility program and
make sure that ROM resource settings are
correct.
2. Remove each I/O-expansion card one at a time,
restarting the blade workstation each time, until
the problem is isolated.
3. Replace the following components one at a time,
in the order shown, restarting the blade
workstation each time:
a. Failed I/O-expansion card
b. (Trained service technician only) System
board assembly
1802 No more I/O space available.
1. Run the Configuration/Setup Utility program and
make sure that I/O resource settings are correct.
2. Remove each I/O-expansion card one at a time,
restarting the blade workstation each time, until
the problem is isolated.
3. Replace the following components one at a time,
in the order shown, restarting the blade
workstation each time:
a. Failed I/O-expansion card
b. (Trained service technician only) System
board assembly
1803 No more extended memory.
1. Run the Configuration/Setup Utility program and
make sure that extended memory settings are
correct.
2. Remove each I/O-expansion card one at a time,
restarting the blade workstation each time, until
the problem is isolated.
3. Replace the following components one at a time,
in the order shown, restarting the blade
workstation each time:
a. Failed I/O-expansion card
b. (Trained service technician only) System
board assembly
Chapter 5. Diagnostics 47
Page 64
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, Type 7996,” on page 11 to determine which components are CRUs and which
components are FRUs.
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
1804 No more base memory.
1. Run the Configuration/Setup Utility program and
make sure that base memory settings are correct.
2. Remove each I/O-expansion card one at a time,
restarting the blade workstation each time, until
the problem is isolated.
3. Replace the following components one at a time,
in the order shown, restarting the blade
workstation each time:
a. Failed I/O-expansion card
b. (Trained service technician only) System
board assembly
1805 ROM checksum fails.
1. Run the Configuration/Setup Utility program and
make sure that ROM resource settings are
correct.
2. Remove each I/O-expansion card one at a time,
restarting the blade workstation each time, until
the problem is isolated.
3. Replace the following components one at a time,
in the order shown, restarting the blade
workstation each time:
a. Failed I/O-expansion card
b. (Trained service technician only) System
board assembly
1806 PCI device failure.
1. Run the Configuration/Setup Utility program to
verify device settings.
2. Remove each I/O-expansion card one at a time,
restarting the blade workstation each time, until
the problem is isolated.
3. Replace the following components one at a time,
in the order shown, restarting the blade
workstation each time:
a. Failed I/O-expansion card
b. (Trained service technician only) System
board assembly
1807 Planar device is not responding or is
disabled.
1. Run the Configuration/Setup Utility program to
verify device settings.
2. Remove each I/O-expansion card one at a time,
restarting the blade workstation each time, until
the problem is isolated.
3. Replace the following components one at a time,
in the order shown, restarting the blade
workstation each time:
a. Failed I/O-expansion card
b. (Trained service technician only) System
board assembly
48 BladeCenter HC10 Type 7996: Problem Determination and Service Guide
Page 65
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, Type 7996,” on page 11 to determine which components are CRUs and which
components are FRUs.
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
1808 Invalid PCI header.
1. Run the Configuration/Setup Utility program to
verify device settings.
2. Remove each I/O-expansion card one at a time,
restarting the blade workstation each time, until
the problem is isolated.
3. Replace the following components one at a time,
in the order shown, restarting the blade
workstation each time:
a. Failed I/O-expansion card
b. (Trained service technician only) System
board assembly
1810 PCI error.
1. Run the Configuration/Setup Utility program and
make sure that interrupt resource settings are
correct.
2. Remove each I/O-expansion card one at a time,
restarting the blade workstation each time, until
the problem is isolated.
3. Replace the following components one at a time,
in the order shown, restarting the blade
workstation each time:
a. Failed I/O-expansion card
b. (Trained service technician only) System
board assembly
1962 Boot sector error, no operating system
installed.
1. Make sure that a bootable operating system is
installed.
2. Reseat the hard disk drive.
3. Replace the following components one at a time,
in the order shown, restarting the blade
workstation each time:
a. Hard disk drive
b. (Trained service technician only) System
board assembly
2462 Video configuration error.
Note: This message is displayed when
using console redirection.
1. Run the Configuration/Setup Utility program,
select Devices and I/O ports , and make sure the
settings for the remote console redirection are
configured. Save the settings and restart the
blade workstation.
2. Replace the following components one at a time,
in the order shown, restarting the blade
workstation each time:
a. Graphics card
b. (Trained service technician only) System
board assembly
Chapter 5. Diagnostics 49
Page 66
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, Type 7996,” on page 11 to determine which components are CRUs and which
components are FRUs.
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
00012000 Processor machine check error.
1. Run the Configuration/Setup Utility program,
select Load Default Settings , and save the
settings.
2. (Trained service technician only) Reseat the
microprocessor.
3. Replace the following components one at a time,
in the order shown, restarting the blade
workstation each time:
a. (Trained service technician only)
Microprocessor
b. (Trained service technician only) System
board assembly
00019700 Processor failed.
1. Run the Configuration/Setup Utility program,
select Load Default Settings , and save the
settings.
2. (Trained service technician only) Reseat the
microprocessor.
3. Replace the following components one at a time,
in the order shown, restarting the blade
workstation each time:
a. (Trained service technician only)
Microprocessor
b. (Trained service technician only) System
board assembly
01298000 BIOS does not support the current
processor stepping.
1. Run the Configuration/Setup Utility program,
select Load Default Settings , and save the
settings.
2. (Trained service technician only) Reseat the
microprocessor.
3. Replace the following components one at a time,
in the order shown, restarting the blade
workstation each time:
a. (Trained service technician only)
Microprocessor
b. (Trained service technician only) System
board assembly
I999301 Fixed disk boot sector error.
1. Reseat the hard disk drive.
2. Replace the following components one at a time,
in the order shown, restarting the blade
workstation each time:
a. Hard disk drive
b. (Trained service technician only) System
board assembly
50 BladeCenter HC10 Type 7996: Problem Determination and Service Guide
Page 67
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, Type 7996,” on page 11 to determine which components are CRUs and which
components are FRUs.
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
I9990305 Operating system not found
1. Run the Configuration/Setup Utility program,
select Startup Options . Configure the hard disk
drive to be the primary startup device and save
the settings.
2. Make sure that a bootable operating system is
installed on the hard disk drive.
3. Reseat the hard disk drive.
4. Replace the following components one at a time,
in the order shown, restarting the blade
workstation each time:
a. Hard disk drive
b. (Trained service technician only) System
board assembly
Error logs
The BMC log contains all system status messages from the blade workstation
service processor. The management-module event log in your BladeCenter unit
contains messages that were generated on each blade workstation during POST
and status messages from the BladeCenter service processor. (See the
Management Module User’s Guide for more information.)
The following illustration shows an example of a BMC log entry.
BMC System Event Log
---------------------------------------------------------Get Next Entry
Get Previous Entry
Clear BMC SEL
Entry Number= 00005 / 00011
Record ID= 0005
Record Type= 02
Timestamp= 2005/01/25 16:15:17
Entry Details: Generator ID= 0020
Sensor Type= 04
Assertion Event
Fan
Threshold
Lower Non-critical - going high
Sensor Number= 40
Event Direction/Type= 01
Event Data= 52 00 1A
Important:
v A single problem might cause several error messages. When this
occurs, work to correct the cause of the first error message. After
Chapter 5. Diagnostics 51
Page 68
you correct the cause of the first error message, the other error
messages usually will not occur the next time you run the test.
v The management-module event log in your BladeCenter unit lists
messages according to the position of the blade workstation in the
blade bays. If a blade workstation is moved from one bay to another,
the management-module event log will report messages for that
blade workstation using the new bay number; messages for that
blade workstation that were generated before the move will still be
listed using the previous bay number.
The BMC log is limited in size. When the log is full, new entries will not overwrite
existing entries; therefore, you must periodically clear the BMC log through the
Configuration/Setup Utility program (the menu choices are described in the
Installation and User’s Guide.) When you are troubleshooting an error, be sure to
clear the BMC log so that you can find current errors more easily.
Entries that are written to the BMC log during the early phase of POST show an
incorrect date and time as the default time stamp; however, the date and time are
corrected as POST continues.
Each BMC log entry appears on its own page. To display all the data for an entry,
use the Up Arrow (↑ ) and Down Arrow (↓ ) keys or the Page Up and Page Down
keys. To move from one entry to the next, select Get Next Entry or Get Previous
Entry .
The BMC log indicates an assertion event when an event has occurred. It indicates
a deassertion event when the event is no longer occurring.
Some of the error codes and messages in the BMC log are abbreviated.
You can view the contents of the BMC log from the Configuration/Setup Utility
program and from the diagnostic programs.
When you are troubleshooting I/O slots, note that the error logs report the buses
numerically. The numerical assignments vary depending on the configuration. Yo u
can check the assignments by running the Configuration/Setup Utility program (see
the Installation and User’s Guide for more information).
Viewing the BMC log from the Configuration/Setup Utility
program
For complete information about using the Configuration/Setup Utility program, see
the Installation and User’s Guide .
To view the BMC log, complete the following steps:
1. Turn on the blade workstation.
2. When the prompt Press F1 for Configuration/Setup appears, press F1. If you
have set a power-on password, you must type the password and press Enter to
start the Configuration/Setup Utility program.
3. Select Advanced Settings → Baseboard Management Controller (BMC)
settings → BMC System Event Log.
52 BladeCenter HC10 Type 7996: Problem Determination and Service Guide
Page 69
BMC error messages
The following table lists BMC error messages and suggested actions to correct the
detected problems.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, Type 7996,” on page 11 to determine which components are CRUs and which
components are FRUs.
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error message Action
Front panel cable is not connected to system board
Firmware (BIOS) halted, System management bus error
PCI bus timeout - system error
Microprocessor 1 halted
1. Reseat the control panel cable.
2. Replace the following components one at a time, in
the order shown, restarting the blade workstation
each time:
a. Bezel assembly
b. (Trained service technician only) System board
assembly
1. Update the blade workstation firmware.
2. Update the blade workstation and option device
drivers.
1. Remove the blade workstation from the BladeCenter;
then, reinstall it.
2. Reseat all the options installed in the blade
workstation one at a time, restarting the blade
workstation each time to determine where the
problem is located.
3. Remove options from the blade workstation one at a
time to determine where the problem is located.
4. Replace the following components one at a time, in
the order shown, restarting the blade workstation
each time:
a. All options installed in the blade workstation
b. (Trained service technician only) System board
assembly
1. Remove the blade workstation from the BladeCenter;
then, reinstall it.
2. (Trained service technician only) Reseat the
microprocessor.
3. Replace the following components one at a time, in
the order shown, restarting the blade workstation
each time:
a. (Trained service technician only) Microprocessor
b. (Trained service technician only) System board
assembly
Chapter 5. Diagnostics 53
Page 70
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, Type 7996,” on page 11 to determine which components are CRUs and which
components are FRUs.
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error message Action
Microprocessor 1 temperature warning
1. Make sure that the BMC firmware is the latest level.
See "Firmware updates" on page “Firmware updates”
on page 9.
2. Make sure that the blade workstation is sufficiently
cooled.
3. Make sure that the that the front bezel on the blade
workstation is not blocked.
4. (Trained service technician only) Make sure the heat
sink installed in the microprocessor socket is installed
properly and has thermal grease applied to the
bottom.
5. (Trained service technician only) Replace the
microprocessor.
Planar voltage fault (power 12V fault)
1. Remove the blade workstation from the BladeCenter
unit; then, reinstall it.
2. (Trained service technician only) Replace the system
board assembly.
Planar voltage fault (planar fault)
1. Remove the blade workstation from the BladeCenter
unit; then, reinstall it.
2. (Trained service technician only) Replace the system
board assembly.
Blade incompatible with chassis
1. Make sure that the management-module firmware is
at the latest level.
2. If the firmware is at latest level, the blade device is
not supported by BladeCenter unit in which it is
installed.
Firmware (BIOS) ROM corruption detected Update the BIOS code.
Internal error CPU fault Make sure that all of the software and the drivers are at
the latest levels.
CPU over temperature Make sure that the blade workstation is sufficiently
cooled.
54 BladeCenter HC10 Type 7996: Problem Determination and Service Guide
Page 71
Checkout procedure
The checkout procedure is the sequence of tasks that you should follow to
diagnose a problem in the blade workstation.
About the checkout procedure
Before performing the checkout procedure for diagnosing hardware problems,
review the following information:
v Read the safety information that begins on page vii.
v The diagnostic programs provide the primary methods of testing the major
components of the blade workstation. If you are not sure whether a problem is
caused by the hardware or by the software, you can use the diagnostic programs
to confirm that the hardware is working correctly.
v When you run the diagnostic programs, a single problem might cause more than
one error message. When this happens, correct the cause of the first error
message. The other error messages usually will not occur the next time you run
the diagnostic programs.
Exception: If there are multiple error codes that indicate a microprocessor error,
the error might be in a microprocessor or in a microprocessor
socket. See “Microprocessor problems” on page 59 for information
about diagnosing microprocessor problems.
v If the blade workstation is halted and a POST error code is displayed, see
“POST error codes” on page 43. If the blade workstation is halted and no error
message is displayed, see “Troubleshooting tables” on page 56 and “Solving
undetermined problems” on page 80.
v For intermittent problems, check the error log; see “POST” on page 39 and
“Diagnostic programs, messages, and error codes” on page 68.
v If no LEDs are lit on the blade workstation front panel, verify the blade
workstation status and errors in the management-module Web interface; also see
“Solving undetermined problems” on page 80.
v If device errors occur, see “Troubleshooting tables” on page 56.
Performing the checkout procedure
To perform the checkout procedure, complete the following steps:
1. If the blade workstation is running, turn off the blade workstation.
2. Turn on the blade workstation. Make sure that the blade workstation has control
of the video (the keyboard/video/mouse button is lit). If the blade workstation
does not start, see “Troubleshooting tables” on page 56.
3. Record any POST beep codes that sound or POST error messages that are
displayed on the monitor. If an error is displayed, look up the first error in the
“POST error codes” on page 43.
4. Check for the following results:
v Successful completion of POST, indicated by a single beep.
v Successful completion of startup, indicated by a readable display of the
operating-system desktop.
5. Did a single beep sound and are there readable instructions on the main menu?
v No: Find the failure symptom in “Troubleshooting tables” on page 56; if
necessary, see “Solving undetermined problems” on page 80.
v Yes: Run the diagnostic programs (see “Running the diagnostic programs” on
page 69).
Chapter 5. Diagnostics 55
Page 72
– If you receive an error, see “Diagnostic error codes” on page 71.
– If the diagnostic programs were completed successfully and you still
suspect a problem, see “Solving undetermined problems” on page 80.
Troubleshooting tables
Use the troubleshooting tables to find solutions to problems that have identifiable
symptoms. If these symptoms relate to shared BladeCenter unit resources, see
“Solving shared BladeCenter resource problems” on page 75.
If you cannot find the problem in these tables, see “Running the diagnostic
programs” on page 69 for information about testing the blade workstation.
If you have just added new software or a new optional device, and the blade
workstation is not working, complete the following steps before using the
troubleshooting tables:
1. Remove the software or device that you just added.
2. Run the diagnostic tests to determine whether the blade workstation is running
correctly.
3. Reinstall the new software or new device.
General problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, Type 7996,” on page 11 to determine which components are CRUs and which
components are FRUs.
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom Action
A cover lock is broken, an LED
is not working, or a similar
problem has occurred.
The KVM buttons on the blade
workstation do not respond.
The LEDs on the blade
workstation are not working.
If the part is a CRU, replace it. If the part is a FRU, the part must be replaced by a
trained service technician.
1. Reseat the blade workstation.
2. Remove the bezel assembly, reseat the control-panel connector.
3. (Replace the bezel assembly.
1. Reseat the blade workstation.
2. Remove the bezel assembly, reseat the control-panel connector.
3. Replace the bezel assembly.
4. (Trained service technician only) Replace the system board assembly.
56 BladeCenter HC10 Type 7996: Problem Determination and Service Guide
Page 73
SATA drive problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, Type 7996,” on page 11 to determine which components are CRUs and which
components are FRUs.
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom Action
The SATA drive is not
recognized by the
Configuration/Setup utility.
The operating system does not
recognize the SATA drive.
The blade workstation stops
responding during the Fixed
Disk diagnostic test.
The SATA drive fails the Fixed
Disk diagnostics test.
A hard disk drive passes the
Fixed Disk diagnostics test, but
the problem remains.
1. Reseat the SATA drive.
2. Replace the SATA drive.
1. Make sure the S ATA drive is listed in the Configuration/Setup utility.
2. Run the Fixed Disk diagnostic test.
3. For information on preparing the SATA drive to install and operating system,
see the documentation that comes with your operating system.
4. Reseat the SATA drive.
5. Replace the SATA drive.
Reseat the hard disk drive that was being tested when the blade workstation
stopped responding, and run the diagnostic test again. If the Fixed Disk diagnostic
test fails, replace the drive that you removed with a new one.
1. Reseat the SATA drive and run the Fixed Disk diagnostic test again.
2. If the Fixed Disk diagnostic test fails, replace the SATA drive.
Run the Fixed Disk diagnostic test again. If the diagnostics continue to pass but
the drive continues to have a problem, replace the drive with a new one.
Intermittent problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, Type 7996,” on page 11 to determine which components are CRUs and which
components are FRUs.
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom Action
A problem occurs only
occasionally and is difficult to
diagnose.
1. Make sure that:
v When the blade workstation is turned on, air is flowing from the rear of the
BladeCenter unit at the blower grille. If there is no airflow, the blower is not
working. This causes the blade workstation to overheat and shut down.
v The S ATA drive is configured correctly.
Check the BMC log (see “POST” on page 39).
2.
Chapter 5. Diagnostics 57
Page 74
Keyboard or mouse problems
The keyboard and mouse are shared BladeCenter unit resources. First, make sure
that the keyboard and mouse are assigned to the blade workstation; then, see the
following table and “Solving shared BladeCenter resource problems” on page 75.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, Type 7996,” on page 11 to determine which components are CRUs and which
components are FRUs.
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom Action
All keyboard and mouse
problems.
1. Make sure that the keyboard/video/mouse select button LED on the front of the
blade workstation is lit, indicating that the blade workstation is connected to the
shared keyboard and mouse.
2. Reseat the keyboard and mouse cables.
3. Install another keyboard and mouse. If a new keyboard and mouse work,
replace the component that does not work.
4. Check the function of the shared BladeCenter unit resources (see “Solving
shared BladeCenter resource problems” on page 75).
5. Make sure that:
v The latest firmware updates are installed (see "Firmware updates" on page
“Firmware updates” on page 9).
v The device drivers are installed correctly.
v The keyboard and mouse are recognized as USB, not PS/2, devices by the
blade workstation. Although the keyboard and mouse might be a PS/2-style
devices, communication with them is through USB in the BladeCenter unit.
Some operating systems allow you to select the type of keyboard and mouse
during installation of the operating system. If this is the case, select USB.
Replace the management module (see the documentation for your BladeCenter
6.
unit).
58 BladeCenter HC10 Type 7996: Problem Determination and Service Guide
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Memory problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, Type 7996,” on page 11 to determine which components are CRUs and which
components are FRUs.
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom Action
The amount of system memory
that is displayed during POST
or by the Configuration/Setup
Utility program is less than the
amount of installed physical
memory
1. Make sure that:
v You have installed the correct type of memory.
v If you changed the memory, you updated the memory configuration in the
Configuration/Setup Utility program.
v All banks of memory are enabled. The blade workstation might have
automatically disabled a memory bank when it detected a problem, or a
memory bank might have been manually disabled.
Check BMC log for error message 289:
2.
v If a DIMM was disabled by a system-management interrupt (SMI), replace
the DIMM.
v If a DIMM was disabled by the user or by POST, run the Configuration/Setup
Utility program and enable the DIMM.
Reseat the DIMM (see “Removing a memory module” on page 24 and
3.
“Installing a memory module” on page 24).
4. Replace the following components one at a time, in the order shown, restarting
the blade workstation each time:
a. Replace the DIMM.
b. (Trained service technician only) System board assembly
Microprocessor problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, Type 7996,” on page 11 to determine which components are CRUs and which
components are FRUs.
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom Action
The blade workstation emits a
continuous beep during POST,
indicating that the startup (boot)
microprocessor is not working
correctly.
The blade workstation powers
on but does not POST.
1. (Trained service technician only) Reseat the microprocessor.
2. (Trained service technician only) Replace the microprocessor.
1. (Trained service technician only) Reseat the microprocessor.
2. (Trained service technician only) Replace the microprocessor.
Chapter 5. Diagnostics 59
Page 76
Monitor or video problems
The video monitor is a shared BladeCenter unit resource. First, make sure that the
video monitor is assigned to the blade workstation; then, see the following table and
“Solving shared BladeCenter resource problems” on page 75.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, Type 7996,” on page 11 to determine which components are CRUs and which
components are FRUs.
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom Action
The screen is blank.
The monitor has screen jitter, or
the screen image is wavy,
unreadable, rolling, or distorted.
Wrong characters appear on the
screen.
1. Check the function of the shared BladeCenter unit resources (see “Solving
shared BladeCenter resource problems” on page 75).
2. Make sure that:
v Damaged BIOS code is not affecting the video; see “Recovering from a
BIOS update failure” on page 74.
Important: In some memory configurations, the 3-3-3 beep code might
sound during POST followed by a blank display screen. If this occurs and
the Boot Fail Count feature in the Start Options of the Configuration/Setup
Utility program is set to Enabled (its default setting), you must restart the
blade workstation three times to force the system BIOS to reset the memory
connector or bank of connectors from Disabled to Enabled.
v The device drivers are installed correctly.
(Trained service technician only) Replace the system board assembly
3.
1. Check the function of the shared BladeCenter unit resources (see “Solving
shared BladeCenter resource problems” on page 75).
2. (Trained service technician only) Replace the system board assembly.
1. If the wrong language is displayed, update the firmware or operating system
with the correct language in the blade workstation that has ownership of the
monitor.
2. Check the function of the shared BladeCenter unit resources (see “Solving
shared BladeCenter resource problems” on page 75).
3. (Trained service technician only) Replace the system board assembly.
60 BladeCenter HC10 Type 7996: Problem Determination and Service Guide
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Graphics card and compression card problems
The blade workstation has a graphics card that processes images for the
applications programs in the blade workstation; it also has a compression card that
compresses and transmits the graphics and data to the thin client communications
module.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, Type 7996,” on page 11 to determine which components are CRUs and which
components are FRUs.
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom Action
The operating system can not
find the graphics card.
The thin-client is not receiving
graphics or data from the blade
workstation.
1. Make sure that:
v The graphics card is configured correctly.
v The correct device drivers are installed in the blade workstation.
Reseat the graphics card.
2.
3. Replace the graphics card.
4. (Trained service technician only) Replace the system board assembly.
1. Shut down the thin-client session with the blade workstation; then, restart the
session with the blade workstation. See the thin-client documentation for more
information.
2. Make sure that:
v The thin-client is connected to a power source and to the network. See the
thin-client documentation for more information.
v The network settings are configured on the thin-client and the blade
workstation. Contact your network administrator to verify the network
configuration.
v The thin-client is configured correctly. See the thin-client documentation for
more information.
v The compression card is configured correctly. See "Configuring the blade
workstation" in the Installation and User's Guide .
v The correct device drivers are installed in the blade workstation.
v The correct firmware for the graphics and compression cards are installed in
the blade workstation.
v I/O-module 2 in the BladeCenter unit is working. See the BladeCenter unit
documentation for more information.
Reseat the following components one at a time, in the order shown, restarting
3.
the blade workstation each time:
a. Compression card
b. Graphics card
Replace the following components one at a time, in the order shown, restarting
4.
the blade workstation each time:
a. Compression card.
b. Graphics card.
(Trained service technician only) Replace the system board assembly.
5.
Chapter 5. Diagnostics 61
Page 78
Network connection problems
The blade workstation connects to the network using shared BladeCenter unit
resources. See the following table and “Solving shared BladeCenter resource
problems” on page 75.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, Type 7996,” on page 11 to determine which components are CRUs and which
components are FRUs.
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom Action
One or more blade workstations
are unable to communicate with
the network.
1. Check the function of the shared BladeCenter unit resources (see “Solving
shared BladeCenter resource problems” on page 75).
2. Make sure that:
v The correct device drivers are installed.
v Verify the network settings for your blade workstation. See "Configuring the
blade workstation" in the Installation and User's Guide .
(Trained service technician only) Replace the system board assembly.
3.
Optional-device problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, Type 7996,” on page 11 to determine which components are CRUs and which
components are FRUs.
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom Action
An IBM optional device that was
just installed does not work.
1. Make sure that:
v The device is designed for the blade workstation (see http://www.ibm.com/
servers/eserver/serverproven/compat/us/.
v You followed the installation instructions that came with the device and the
device is installed correctly.
v You have not loosened any other installed devices or cables.
v You updated the configuration information in the Configuration/Setup Utility
program. Whenever memory or any other device is changed, you must
update the configuration.
If the device comes with its own test instructions, use those instructions to test
2.
the device.
3. Reseat the device that you just installed.
4. Replace the device that you just installed.
62 BladeCenter HC10 Type 7996: Problem Determination and Service Guide
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Power error messages
Power to the blade workstation is provided by shared BladeCenter unit resources.
See the following table and “Solving shared BladeCenter resource problems” on
page 75.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, Type 7996,” on page 11 to determine which components are CRUs and which
components are FRUs.
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Message Action
System Power Good fault
VRD Power Good fault
System over recommended voltage for +12v. Informational only.
System over recommended voltage for
+3.3v.
System over recommended 5V fault. Informational only.
System under recommended voltage for
+12v.
1. Reseat the blade workstation.
2. Check the function of the shared BladeCenter unit resources (see
“Solving shared BladeCenter resource problems” on page 75).
3. (Trained service technician only) Replace the system board
assembly.
1. Reseat the blade workstation.
2. Check the function of the shared BladeCenter unit resources (see
“Solving shared BladeCenter resource problems” on page 75).
3. (Trained service technician only) Replace the system board
assembly.
Note: If the problem persists, perform the following tasks.
1. Reseat the blade workstation.
2. Check the function of the shared BladeCenter unit resources (see
“Solving shared BladeCenter resource problems” on page 75.
3. (Trained service technician only) Replace the system board
assembly.
Informational only.
Note: If the problem persists, perform the following tasks.
1. Reseat the blade workstation.
2. Check the function of the shared BladeCenter unit resources (see
“Solving shared BladeCenter resource problems” on page 75.
3. (Trained service technician only) Replace the system board
assembly.
Note: If the problem persists, perform the following tasks.
1. Reseat the blade workstation.
2. Check the function of the shared BladeCenter unit resources (see
“Solving shared BladeCenter resource problems” on page 75.
3. (Trained service technician only) Replace the system board
assembly.
Informational only.
Note: If the problem persists, perform the following tasks.
1. Reseat the blade workstation.
2. Check the function of the shared BladeCenter unit resources (see
“Solving shared BladeCenter resource problems” on page 75.
3. (Trained service technician only) Replace the system board
assembly.
Chapter 5. Diagnostics 63
Page 80
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, Type 7996,” on page 11 to determine which components are CRUs and which
components are FRUs.
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Message Action
System under recommended voltage for
+3.3v.
Informational only.
Note: If the problem persists, perform the following tasks.
1. Reseat the blade workstation.
2. Check the function of the shared BladeCenter unit resources (see
“Solving shared BladeCenter resource problems” on page 75.
3. (Trained service technician only) Replace the system board
assembly.
System under recommended 5V fault. Informational only.
Note: If the problem persists, perform the following tasks.
1. Reseat the blade workstation.
2. Check the function of the shared BladeCenter unit resources (see
“Solving shared BladeCenter resource problems” on page 75.
3. (Trained service technician only) Replace the system board
assembly.
System under recommended voltage for
Vbat
Informational only.
Note: If the problem persists, replace the battery.
Power problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, Type 7996,” on page 11 to determine which components are CRUs and which
components are FRUs.
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom Action
Power switch does not work.
1. Reseat the control-panel connector.
2. Replace the bezel assembly.
3. (Trained service technician only) Replace the system board assembly.
64 BladeCenter HC10 Type 7996: Problem Determination and Service Guide
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v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, Type 7996,” on page 11 to determine which components are CRUs and which
components are FRUs.
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom Action
The blade workstation does not
turn on.
1. Check the function of the shared BladeCenter unit resources (see “Solving
shared BladeCenter resource problems” on page 75).
2. Make sure that the power-on LED on the blade workstation control panel is
flashing slowly.
v If the power LED is flashing rapidly and continues to do so, the blade
workstation is not communicating with the management-module; reseat the
blade workstation and go to step 7.
v If the power LED is off, the blade bay is not receiving power, the blade
workstation is defective, or the LED information panel is loose or defective.
Check the power-management policies in the operating system for the blade
3.
workstation.
4. Check the management module log of the corresponding blade workstation for
an error preventing the blade workstation from turning on.
5. Reseat the blade workstation.
6. If you just installed a device in the blade workstation, remove it and restart the
blade workstation. If the blade workstation now starts, you might have installed
more devices than the power to that blade bay supports.
7. (Trained service technician only) If you tried another blade workstation in the
blade bay when checking the function of the shared BladeCenter unit resources
and the other blade workstation worked, replace the system board assembly.
8. See “Solving undetermined problems” on page 80.
The blade workstation turns off
for no apparent reason.
1. Check the function of the shared BladeCenter unit resources (see “Solving
shared BladeCenter resource problems” on page 75).
2. (Trained service technician only) If the microprocessor error LED is lit, replace
the microprocessor.
3. (Trained service technician only) Replace the system board assembly.
The blade workstation does not
turn off.
1. Verify whether you are using an Advanced Configuration and Power Interface
(ACPI) or non-ACPI operating system.
2. If you are using a non-ACPI operating system, complete the following steps:
a. Turn off the blade workstation by pressing the power-control button for 4
seconds.
b. If the blade workstation fails during POST and the power-control button
does not work, remove the blade workstation from the bay and reseat it.
If the problem remains or if you are using an ACPI-aware operating system,
3.
complete the following steps:
a. Check the power-management policies in the operating system for the
blade workstation.
b. (Trained service technician only) Replace the system board assembly.
Chapter 5. Diagnostics 65
Page 82
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, Type 7996,” on page 11 to determine which components are CRUs and which
components are FRUs.
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom Action
The blade workstation turns on
but does not POST.
1. Check the function of the shared BladeCenter unit resources (see “Solving
shared BladeCenter resource problems” on page 75).
2. Check the management module log of the corresponding blade workstation for
an error preventing the blade workstation from turning on.
3. Reseat the blade workstation.
4. If you just installed a device in the blade workstation, remove it and restart the
blade workstation. If the blade workstation now starts, you might have installed
more devices than the power to that blade bay supports.
5. (Trained service technician only) If you tried another blade workstation in the
blade bay and the other blade workstation worked; then, replace the following
components one at a time, in the order shown, restarting the blade workstation
each time:
a. Microprocessor
b. System board assembly
See “Solving undetermined problems” on page 80.
6.
Removable-media drive problems
The removable-media (CD, DVD, or diskette) drives are shared BladeCenter unit
resources. First, make sure that the drives are assigned to the blade workstation;
then, see the following table and “Solving shared BladeCenter resource problems”
on page 75.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, Type 7996,” on page 11 to determine which components are CRUs and which
components are FRUs.
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom Action
All removable-media drive
problems.
1. The media-tray select button LED on the front of the blade workstation is lit,
indicating that the blade workstation is connected to the shared
removable-media drives.
2. Check the function of the shared BladeCenter unit resources (see “Solving
shared BladeCenter resource problems” on page 75).
3. Run the Configuration/Setup Utility program and make sure that the drive is
enabled.
4. For CD-ROM or DVD drive problems, make sure that the correct device driver
is installed.
5. Reseat the battery.
6. Replace the battery.
7. (Trained service technician only) Replace the system board assembly.
66 BladeCenter HC10 Type 7996: Problem Determination and Service Guide
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v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, Type 7996,” on page 11 to determine which components are CRUs and which
components are FRUs.
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom Action
The CD or DVD drive is not
recognized after being switched
back to the blade workstation
running Windows® 2000
Advanced Server with SP3
applied. (When the CD or DVD
drive owned by blade
workstation x is switched to
another blade workstation, then
is switched back to blade
Note: Because the BladeCenter unit uses USB to communicate with the media
tray devices, switching ownership of the media tray to another blade workstation is
the same as disconnecting a USB device. Before you switch ownership of the CD
or DVD drive (media tray) to another blade workstation, safely stop the media tray
devices on the blade workstation that currently owns the media tray, as follows:
1. Double-click the Unplug/Eject Hardware icon in the Windows taskbar.
2. Select USB Floppy and click Stop .
3. Select USB Mass Storage Device and click Stop .
4. Click Close .
workstation x , the operating
system in blade workstation x
no longer recognizes the CD or
You can now safely switch ownership of the media tray to another blade
workstation.
DVD drive. This happens when
you have not safely stopped the
drives before switching
ownership of the media tray [CD
or DVD drive, diskette drive,
and USB port].)
Service processor problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, Type 7996,” on page 11 to determine which components are CRUs and which
components are FRUs.
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom Action
The management-module
reports a general monitor
failure.
Disconnect the BladeCenter unit from all electrical sources, wait for 30 seconds,
reconnect the BladeCenter unit to the electrical sources, and restart the blade
workstation. If the problem remains, see “Solving undetermined problems” on page
80, and the Hardware Maintenance Manual and Troubleshooting Guide or Problem
Determination and Service Guide for your BladeCenter unit.
Chapter 5. Diagnostics 67
Page 84
Software problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, Type 7996,” on page 11 to determine which components are CRUs and which
components are FRUs.
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom Action
You suspect a software
problem.
1. To determine whether the problem is caused by the software, make sure that:
v The blade workstation has the minimum memory that is needed to use the
software. For memory requirements, see the information that comes with the
software.
Note: If you have just installed an adapter or memory, the blade workstation
might have a memory-address conflict.
v The software is designed to operate on the blade workstation.
v Other software works on the blade workstation.
v The software works on another server.
If you received any error messages when using the software, see the
2.
information that comes with the software for a description of the messages and
suggested solutions to the problem.
3. Contact your place of purchase of the software.
Universal Serial Bus (USB) port problems
The USB ports are shared BladeCenter unit resources. First, make sure that the
USB ports are assigned to the blade workstation; then, see the following table and
“Solving shared BladeCenter resource problems” on page 75.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, Type 7996,” on page 11 to determine which components are CRUs and which
components are FRUs.
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom Action
A USB device does not work.
1. Check the function of the shared BladeCenter unit resources (see “Solving
shared BladeCenter resource problems” on page 75).
2. Reseat the USB device.
3. Make sure that:
v The operating system supports USB devices.
v The correct USB device driver is installed.
(Trained service technician only) Replace the system board assembly.
4.
Diagnostic programs, messages, and error codes
The diagnostic programs are the primary method of testing the major components
of the blade workstation. As you run the diagnostic programs, text messages and
error codes are displayed on the screen and are saved in the test log. A diagnostic
text message or error code indicates that a problem has been detected; to
determine what action you should take as a result of a message or error code, see
the table in “Diagnostic error codes” on page 71.
68 BladeCenter HC10 Type 7996: Problem Determination and Service Guide
Page 85
If you cannot find the problem using the diagnostic programs, see “Solving
undetermined problems” on page 80 for information about testing the blade
workstation.
Running the diagnostic programs
To run the diagnostic programs, complete the following steps:
1. If the blade workstation is running, turn off the blade workstation.
2. Turn on the blade workstation.
3. When the prompt F2 for Diagnostics appears, press F2.
4. From the top of the screen, select either Extended or Basic .
5. From the menu, select the test that you want to run, and follow the instructions
on the screen.
For help with the diagnostic programs, press F1. You also can press F1 from within
a help screen to obtain online documentation from which you can select different
categories. To exit from the help information, press Esc.
To determine what action you should take as a result of a diagnostic text message
or error code, see the table in “Diagnostic error codes” on page 71.
If the diagnostic programs do not detect any hardware errors but the problem
remains during normal server operations, a software error might be the cause. If
you suspect a software problem, see the information that comes with your software.
A single problem might cause more than one error message. When this happens,
correct the cause of the first error message. The other error messages usually will
not occur the next time you run the diagnostic programs.
Exception: If there are multiple error codes that indicate a microprocessor error,
the error might be in a microprocessor or in a microprocessor socket.
See “Microprocessor problems” on page 59 for information about
diagnosing microprocessor problems.
If the blade workstation stops responding during testing and you cannot continue,
restart the blade workstation and try running the diagnostic programs again. If the
problem remains, replace the component that was being tested when the blade
workstation stopped.
The diagnostic programs assume that a keyboard and mouse are attached to the
BladeCenter unit and that the blade workstation controls them. If you run the
diagnostic programs with either no mouse or a mouse attached to the BladeCenter
unit that is not controlled by the blade workstation, you cannot use the Next Cat
and Prev Cat buttons to select categories. All other mouse-selectable functions are
available through function keys.
To view server configuration information such as system configuration, memory
contents, interrupt request (IRQ) use, direct memory access (DMA) use, or device
drivers, select Hardware Info from the top of the screen.
Chapter 5. Diagnostics 69
Page 86
Diagnostic text messages
Diagnostic text messages are displayed while the tests are running. A diagnostic
text message contains one of the following results:
Passed: The test was completed without any errors.
Failed: The test detected an error.
User Aborted: You stopped the test before it was completed.
Not Applicable: You attempted to test a device that is not present in the blade
workstation.
Aborted: The test could not proceed because of the blade workstation
configuration.
Warning: The test could not be run. There was no failure of the hardware that was
being tested, but there might be a hardware failure elsewhere, or another problem
prevented the test from running; for example, there might be a configuration
problem, or the hardware might be missing or is not being recognized.
The result is followed by an error code or other additional information about the
error.
Viewing the test log
To view the test log when the tests are completed, select Utility from the top of the
screen and then select View Test Log. The test-log data is maintained only while
you are running the diagnostic programs. When you exit from the diagnostic
programs, the test log is cleared.
To save the test log to a file on a diskette or to the hard disk, select Save Log on
the diagnostic programs screen and specify a location and name for the saved log
file.
Note: To save the test log to a diskette, you must use a diskette that you have
formatted yourself; this function does not work with preformatted diskettes. If
the diskette has sufficient space for the test log, the diskette can contain
other data.
70 BladeCenter HC10 Type 7996: Problem Determination and Service Guide
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Diagnostic error codes
The following table describes the error codes that the diagnostic programs might
generate and suggested actions to correct the detected problems.
If the diagnostic programs generate error codes that are not listed in the table,
make sure that the latest level of the BIOS code is installed.
In the error codes, x can be any numeral or letter. However, if the three-digit
number in the central position of the code is 000, 195, or 197, do not replace a
CRU or FRU. These numbers appearing in the central position of the code have the
following meanings:
000 The blade workstation passed the test. Do not replace a CRU or FRU.
195 The Esc key was pressed to end the test. Do not replace a CRU or FRU.
197 This is a warning error, but it does not indicate a hardware failure; do not
replace a CRU or FRU. Take the action that is indicated in the Action
column, but do not replace a CRU or a FRU . See the description for
Warning in the section “Diagnostic text messages” on page 70 for more
information.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, Type 7996,” on page 11 to determine which components are CRUs and which
components are FRUs.
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
001-292-000 Core system: failed/CMOS checksum failed. Load the BIOS default settings by using the
Configuration/Setup Utility program and run the test
again (see the Installation and User’s Guide for your
blade workstation).
001-xxx-000 Failed core tests. (Trained service technician only) Replace the system
board assembly.
001-xxx-001 Failed core tests. (Trained service technician only) Replace the system
board assembly.
005-xxx-000 Failed video test. (Trained service technician only) Replace the system
board assembly.
030-xxx-000 Failed internal S ATA interface test. (Trained service technician only) Replace the system
board assembly.
089-xxx-00n Failed microprocessor test.
1. (Trained service technician only) Reseat the
microprocessor.
2. Replace the following components one at a time,
in the order shown, restarting the blade
workstation each time:
a. (Trained service technician only)
Microprocessor.
b. (Trained service technician only) System
board assembly
Chapter 5. Diagnostics 71
Page 88
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, Type 7996,” on page 11 to determine which components are CRUs and which
components are FRUs.
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
110-600-001 I/O and Graphics Adapter: Failed
1. Turn off the blade workstation and reseat the
blade workstation in the chassis.
2. Update the BMC firmware.
3. Reseat the compression card.
4. Replace the following components one at a time,
in the order shown, restarting the blade
workstation each time:
a. Compression card
b. (Trained service technician only) System
board assembly
110-4xx-yyy I/O and Graphics Adapter: Aborted
1. Turn off the blade workstation and reseat the
blade workstation in the chassis.
2. Update the BMC firmware.
3. Reseat the compression card.
4. Replace the following components one at a time,
in the order shown, restarting the blade
workstation each time:
a. Compression card
b. (Trained service technician only) System
board assembly
165-060-000 Service Processor: ASM may be busy
1. Rerun the diagnostics test.
2. Correct other error conditions that might be
keeping the Advanced System Management
(ASM) network or components busy. See the
error log and diagnostic panel.
3. Turn off the blade workstation and reseat it in the
BladeCenter unit.
4. (Trained service technician only) Replace the
system board assembly.
165-198-000 Service Processor: Aborted
1. Rerun the diagnostics test.
2. Correct other error conditions that might be
keeping the Advanced System Management
(ASM) network or components busy. See the
error log and diagnostic panel.
3. Turn off the blade workstation and reseat it in the
BladeCenter unit.
4. (Trained service technician only) Replace the
system board assembly.
165-201-000 Service Processor: Failed
1. Power down blade workstation and reseat it in the
chassis.
2. (Trained service technician only) Replace the
system board assembly.
72 BladeCenter HC10 Type 7996: Problem Determination and Service Guide
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v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, Type 7996,” on page 11 to determine which components are CRUs and which
components are FRUs.
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
165-330-000 Service Processor: Failed Update the ROM diagnostic to the latest level and
run the diagnostics again.
165-342-000 Service Processor: Failed
1. Make sure that the latest firmware levels for
Advanced System Management (ASM) and BIOS
are installed.
2. Turn off the blade workstation and reseat it in the
BladeCenter unit.
3. (Trained service technician only) Replace the
system board assembly.
201-xxx-0nn Failed memory test.
Note: nn = DIMM slot number, 01 to 04
1. Reseat the DIMM nn in the indicated slot. See
“Removing a memory module” on page 24 and
“Installing a memory module” on page 24).
2. Replace the following components one at a time,
in the order shown, restarting the blade
workstation each time:
a. DIMM nn in indicated slot
b. (Trained service technician only) System
board assembly
201-xxx-n99 Multiple DIMM failure, see error text.
Note: n = number of failing pair; see
“Installing a memory module” on page 24.
202-xxx-001 Failed system cache test.
1. See the error text for failing DIMMs.
2. (Trained service technician only) Replace the
system board assembly.
1. (Trained service technician only) Reseat the
microprocessor.
2. Replace the following components one at a time,
in the order shown, restarting the blade
workstation each time:
a. (Trained service technician only)
Microprocessor
b. (Trained service technician only) System
board assembly
217-198-xxx Could not establish drive parameters.
1. Reseat the hard disk drive.
2. Update the BIOS code.
3. Replace the following components one at a time,
in the order shown, restarting the blade
workstation each time:
a. Hard disk drive
b. (Trained service technician only) System
board assembly
217-xxx-000 Failed hard disk drive test.
1. Reseat hard disk drive 1.
2. Replace hard disk drive 1.
Chapter 5. Diagnostics 73
Page 90
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, Type 7996,” on page 11 to determine which components are CRUs and which
components are FRUs.
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
405-xxx-000 Failed Ethernet test on controller on the
system board.
1. Make sure that Ethernet is not disabled in the
Configuration/Setup Utility program.
2. (Trained service technician only) Replace the
system board assembly.
Recovering from a BIOS update failure
The blade workstation has an advanced recovery feature that will automatically
switch to a backup BIOS page if the BIOS code in the blade workstation has
become damaged, such as from a power failure during an update.
The flash memory of the blade workstation consists of a primary page and a
backup page. If the BIOS code in the primary page is damaged, the baseboard
management controller will detect the error and automatically switch to the backup
page to start the blade workstation. If this happens, a POST message Booted from
backup POST/BIOS image is displayed. The backup page version may not be the
same version as the primary image.
You can then recover or restore the original primary page BIOS by using a BIOS
flash diskette.
To recover the BIOS code and restore the blade workstation operation to the
primary page, complete the following steps:
1. Download the latest version of the BIOS code from http://www.ibm.com/
bladecenter/.
2. Update the BIOS code, following the instructions that come with the update file
that you downloaded. This will automatically restore and update the primary
page.
3. Restart the blade workstation.
If that procedure fails, the blade workstation might not restart correctly or might not
display video. To manually restore the BIOS code, complete the following steps:
1. Read the safety information that begins on page vii and “Installation guidelines”
on page 13.
2. Turn off the blade workstation.
3. Remove the blade workstation from the BladeCenter unit (see “Removing the
blade workstation from a BladeCenter unit” on page 16).
4. Remove the cover (see “Removing the blade workstation cover” on page 19).
5. Locate the BIOS recovery jumper on the system board (see “System board
jumpers and buttons” on page 7).
6. Move the BIOS recovery jumper to the Closed position to enable the recovery
mode.
7. Replace the cover and reinstall the blade workstation in the BladeCenter unit,
making sure that the media tray is selected by the relevant blade workstation.
74 BladeCenter HC10 Type 7996: Problem Determination and Service Guide
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8. Insert the BIOS flash diskette into the media tray diskette drive.
9. Restart the blade workstation. The system begins the power-on self-test
(POST).
10. Select 1 - Update POST/BIOS from the menu that contains various flash
(update) options.
Attention: Do not type Y when you are prompted to back up the ROM
location; doing so causes the damaged BIOS to be copied into the backup
page.
11. When you are prompted whether you want to move the current POST/BIOS
image to the backup ROM location, type N.
12. When you are prompted whether you want to save the current code to a
diskette, type N.
13. Select Update the BIOS .
Attention: Do not restart the blade workstation at this time.
14. When the update is complete, remove the flash diskette from the diskette
drive.
15. Turn off the blade workstation and remove it from the BladeCenter unit.
16. Remove the cover of the blade workstation.
17. Move the BIOS recovery jumper to the Open position to return to the normal
startup mode.
18. Replace the cover and reinstall the blade workstation in the BladeCenter unit.
19. Restart the blade workstation.
Solving SATA device problems
For any SATA error message, one or more of the following devices might be
causing the problem:
v A failing SATA device (adapter, drive, or controller)
v An improper SATA configuration
any SATA error message, make sure that the SATA device is configured
For
correctly.
Solving shared BladeCenter resource problems
Problems with BladeCenter shared resources might appear to be in the blade
workstation. The following sections provide procedures to help you isolate blade
workstation problems from shared BladeCenter resource problems. If the problem is
thought to be with a shared resource, see the Problem Determination and Service
Guide or the Hardware Maintenance Manual and Troubleshooting Guide for your
BladeCenter unit and other BladeCenter component documentation for additional
information. If the problem cannot be solved, see “Solving undetermined problems”
on page 80.
To check the general function of shared BladeCenter resources, complete the
following operations:
v Make sure that:
– The BladeCenter unit has the required power modules installed and is
connected to a working power source.
– Power management has been correctly set for your BladeCenter unit
configuration.
Chapter 5. Diagnostics 75
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v Check if the problem is being experienced with more than one blade workstation.
Perform a test of the function on a known-good blade workstation.
v Try the blade workstation in a different blade bay.
v Try a known-good blade workstation in the blade bay.
76 BladeCenter HC10 Type 7996: Problem Determination and Service Guide
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Keyboard or mouse problems
To check for keyboard or mouse problems, complete the following steps until the
problem is solved:
1. Make sure that:
v Both the blade workstation and the monitor are turned on.
v The keyboard/video/mouse select button LED on the front of the blade
workstation is lit, indicating that the blade workstation is connected to the
shared keyboard and mouse.
v The keyboard or mouse cable is securely connected to the active
BladeCenter management-module.
v The keyboard or mouse works with another blade workstation.
2. Check for correct management-module operation (see the documentation for
your BladeCenter unit).
Note: Some BladeCenter unit types have several management-module
components that might need to be tested or replaced (see the Installation
Guide for your management module for more information).
3. If you are using a USB keyboard or mouse connected to the media tray, see
“Media tray problems”
4. Replace the keyboard or mouse.
If these steps do not resolve the problem, it is likely a problem with the blade
workstation. See “Keyboard or mouse problems” on page 58.
Media tray problems
To check for problems with the media tray (removable media drives and USB ports),
complete the following steps until the problem is solved:
1. Make sure that:
v The media-tray select button LED on the front of the blade workstation is lit,
v The media tray devices work with another blade workstation.
2. Check if the problem affects more than one media tray component:
v USB ports
v Diskette drive
v CD or DVD drive
For problems affecting only a USB port:
3.
a. Make sure that the USB device is operational. If using a USB hub, make
b. Reseat the following components:
c. Replace the following components one at a time, in the order shown,
Continue with step 7 on page 78.
d.
indicating that the blade workstation is connected to the shared media tray.
sure that the hub is operating correctly and that any software the hub
requires is installed. Plug the USB device directly into the USB port,
bypassing the hub, to check its operation.
1) USB device cable
2) Media tray cable (if applicable)
3) Media tray
restarting the blade workstation each time:
1) USB cable (if applicable)
2) Media tray cable (if applicable)
3) Media tray
Chapter 5. Diagnostics 77
Page 94
4. For problems affecting only the diskette drive:
a. If there is a diskette in the drive, make sure that:
v The diskette is inserted correctly in the drive.
v The diskette is good and not damaged; the drive LED light flashes once
per second when the diskette is inserted. (Try another diskette if you have
one.)
v The diskette contains the necessary files to start the blade workstation.
v The software program is working properly.
v The distance between monitors and diskette drives is at least 76 mm (3
in).
Continue with step 6.
b.
For problems affecting only the CD or DVD drive:
5.
a. Make sure that:
v The CD or DVD is inserted correctly in the drive. If necessary, insert the
end of a straightened paper clip into the manual tray-release opening to
eject the CD or DVD. The drive LED light flashes once per second when
the CD or DVD is inserted.
v The CD or DVD is clean and not damaged. (Try another CD or DVD if
you have one.)
v The software program is working properly.
Continue with step 6.
b.
6. For problems affecting one or more of the removable media drives:
a. Reseat the following components:
1) Removable-media drive cable (if applicable)
2) Removable-media drive
3) Media tray cable (if applicable)
4) Media tray
Replace the following components one at a time, in the order shown,
b.
restarting the blade workstation each time:
1) Removable-media drive cable (if applicable)
2) Media tray cable (if applicable)
3) Removable-media drive
4) Media tray
Continue with step 7.
c.
Check for correct management-module operation (see the documentation for
7.
your BladeCenter unit).
Note: Some BladeCenter unit types have several management-module
8. Replace the management module (see the documentation for your BladeCenter
unit).
If these steps do not resolve the problem, it is likely a problem with the blade
workstation. See “Removable-media drive problems” on page 66 or “Universal
Serial Bus (USB) port problems” on page 68.
78 BladeCenter HC10 Type 7996: Problem Determination and Service Guide
components that might need to be tested or replaced (see the Installation
Guide for your management module for more information).
Page 95
Network connection problems
To check for network connection problems, complete the following steps until the
problem is solved:
1. Make sure that:
v The network cables are securely connected to the I/O module.
v Power configuration of the BladeCenter unit supports the I/O module
configuration.
v Installation of the I/O-module type is supported by the BladeCenter unit and
blade workstation hardware.
v The I/O modules for the network interface that is being used are installed in
the correct BladeCenter bays, and are configured and operating correctly.
v The settings in the I/O module are correct for the blade workstation (settings
in the I/O module are specific to each blade workstation).
Check for correct I/O-module operation; troubleshoot and replace the I/O
2.
module as indicated in the documentation for the I/O module.
3. Check for correct management-module operation (see the documentation for
your BladeCenter unit).
Note: Some BladeCenter unit types have several management-module
components that might need to be tested or replaced (see the Installation
Guide for your management module for more information).
4. Replace the management module (see the documentation for your BladeCenter
unit).
Power problems
If these steps do not resolve the problem, it is likely a problem with the blade
workstation. See “Network connection problems” on page 62.
To check for power problems, make sure that:
v The LEDs on all the BladeCenter power modules are lit.
v Power is being supplied to the BladeCenter unit.
v Installation of the blade workstation type is supported by the BladeCenter unit.
v The BladeCenter unit has the correct power configuration to operate the blade
bay where your blade workstation is installed (see the documentation for your
BladeCenter unit).
v The BladeCenter unit power management configuration and status support blade
workstation operation (see the Management Module User’s Guide or the
Management Module Command-Line Interface Reference Guide for information).
v Local power control for the blade workstation is correctly set (see the
Management Module User’s Guide or the Management Module Command-Line
Interface Reference Guide for information).
v The BladeCenter unit blowers are correctly installed and operational.
If these operations do not solve the problem, it is likely a problem with the blade
workstation. See “Power error messages” on page 63 and “Power problems” on
page 64.
Chapter 5. Diagnostics 79
Page 96
Video problems
To check for video problems, complete the following steps until the problem is
solved:
1. Make sure that:
v Both the blade workstation and the monitor are turned on, and that the
monitor brightness and contrast controls are correctly adjusted.
v The keyboard/video/mouse select button LED on the front of the blade
workstation is lit, indicating that the blade workstation is connected to the
shared BladeCenter monitor.
v The video cable is securely connected to the BladeCenter
management-module. Non-IBM monitor cables might cause unpredictable
problems.
v The monitor works with another blade workstation.
v Some IBM monitors have their own self-tests. If you suspect a problem with
the monitor, see the information that comes with the monitor for instructions
for adjusting and testing the monitor. If the monitor self-tests show that the
monitor is working correctly, consider the location of the monitor. Magnetic
fields around other devices (such as transformers, appliances, fluorescent
lights, and other monitors) can cause screen jitter or wavy, unreadable,
rolling, or distorted screen images. If this happens, turn off the monitor.
Attention: Moving a color monitor while it is turned on might cause screen
discoloration.
Move the device and the monitor at least 305 mm (12 in.) apart. Turn on the
monitor. To prevent diskette drive read/write errors, make sure that the
distance between the monitor and any diskette drive is at least 76 mm (3 in.).
Check for correct management-module operation (see the documentation for
2.
your BladeCenter unit).
Note: Some BladeCenter unit types have several management-module
components that might need to be tested or replaced (see the Installation
Guide for your management module for more information).
3. Replace the monitor cable, if applicable.
4. Replace the monitor.
5. Replace the management module (see the documentation for your BladeCenter
unit).
If these steps do not resolve the problem, it is likely a problem with the blade
workstation. See “Monitor or video problems” on page 60.
Solving undetermined problems
Note: When you are diagnosing a problem in the blade workstation, you must
determine whether the problem is in the blade workstation or in the
BladeCenter unit.
v If all of the blade workstations have the same symptom, the problem is
probably in the BladeCenter unit. For more information, see the Hardware
Maintenance Manual and Troubleshooting Guide or Problem
Determination and Service Guide for your BladeCenter unit.
v If the BladeCenter unit contains more than one blade workstation and only
one of the blade workstations has the problem, troubleshoot the blade
workstation that has the problem.
80 BladeCenter HC10 Type 7996: Problem Determination and Service Guide
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If the diagnostic tests did not diagnose the failure or if the blade workstation is
inoperative, use the information in this section.
If you suspect that a software problem is causing failures (continuous or
intermittent), see “Software problems” on page 68.
Damaged data in CMOS memory or damaged BIOS code can cause undetermined
problems. To reset the CMOS data, remove and replace the battery to override the
power-on password and clear the CMOS memory; see “Removing the battery” on
page 30. If you suspect that the BIOS code is damaged, see “Recovering from a
BIOS update failure” on page 74.
Check the LEDs on all the power supplies of the BladeCenter unit in which the
blade workstation is installed. If the LEDs indicate that the power supplies are
working correctly and reseating the blade workstation does not correct the problem,
complete the following steps:
1. Make sure that the control panel connector is correctly seated on the system
board (see “System board connectors” on page 7 for the location of the
connector).
2. If no LEDs on the control panel are working, replace the bezel assembly; then,
try to turn on the blade workstation from the management module (see the
documentation for the BladeCenter unit and management module for more
information).
3. Turn off the blade workstation.
4. Remove the blade workstation from the BladeCenter unit and remove the cover.
5. Remove or disconnect the following devices, one at a time, until you find the
failure. Reinstall, turn on, and reconfigure the blade workstation each time.
v I/O-expansion card
v Hard disk drives
v Memory modules. The minimum configuration requirement is 1 GB (two 512
MB DIMMs on the system board).
following minimum configuration is required for the blade workstation to
The
start:
v System board
v Microprocessor
v Two 512 MB DIMMs
v A functioning BladeCenter unit
Install and turn on the blade workstation. If the problem remains, suspect the
6.
following components in the following order:
a. DIMM
b. Microprocessor
c. System board
the problem is solved when you remove an I/O-expansion card from the blade
If
workstation but the problem recurs when you reinstall the same card, suspect the
I/O-expansion card; if the problem recurs when you replace the card with a different
one, suspect the system board.
If you suspect a networking problem and the blade workstation passes all the
system tests, suspect a network cabling problem that is external to the system.
Chapter 5. Diagnostics 81
Page 98
Calling IBM for service
See Appendix A, “Getting help and technical assistance,” on page 83 for information
about calling IBM for service.
When you call for service, have as much of the following information available as
possible:
v Machine type, model and serial number
v Management-module service data information (see the documentation for your
BladeCenter unit management module).
v Microprocessor and hard disk drive upgrades
v Failure symptoms
– Does the BMC error log report any errors? If so, what are the errors?
– Does the blade workstation fail the diagnostic programs? If so, what are the
error codes?
– What occurs? When? Where?
– Is the failure repeatable?
– Has the current workstation configuration ever worked?
– What changes, if any, were made before it failed?
– Is this the original reported failure, or has this failure been reported before?
Diagnostic program type and version level
v
v Hardware configuration (print screen of the system summary)
v BIOS code level
v Operating-system type and version level
can solve some problems by comparing the configuration and software setups
You
between working and nonworking workstations. When you compare workstations to
each other for diagnostic purposes, consider them identical only if all the following
factors are exactly the same in all the blade workstations:
v Machine type and model
v BIOS level
v Adapters and attachments, in the same locations
v Address jumpers, terminators, and cabling
v Software versions and levels
v Diagnostic program type and version level
v Configuration option settings
v Operating-system control-file setup
82 BladeCenter HC10 Type 7996: Problem Determination and Service Guide
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Appendix A. Getting help and technical assistance
If you need help, service, or technical assistance or just want more information
about IBM products, you will find a wide variety of sources available from IBM to
assist you. This section contains information about where to go for additional
information about IBM and IBM products, what to do if you experience a problem
with your system, and whom to call for service, if it is necessary.
Before you call
Before you call, make sure that you have taken these steps to try to solve the
problem yourself:
v Check all cables to make sure that they are connected.
v Check the power switches to make sure that the system and any optional
devices are turned on.
v Use the troubleshooting information in your system documentation, and use the
diagnostic tools that come with your system. Information about diagnostic tools is
in the Problem Determination and Service Guide on the IBM Documentation CD
that comes with your system.
v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check
for technical information, hints, tips, and new device drivers or to submit a
request for information.
can solve many problems without outside assistance by following the
You
troubleshooting procedures that IBM provides in the online help or in the
documentation that is provided with your IBM product. The documentation that
comes with IBM systems also describes the diagnostic tests that you can perform.
Most systems, operating systems, and programs come with documentation that
contains troubleshooting procedures and explanations of error messages and error
codes. If you suspect a software problem, see the documentation for the operating
system or program.
Using the documentation
Information about your IBM system and preinstalled software, if any, or optional
device is available in the documentation that comes with the product. That
documentation can include printed documents, online documents, readme files, and
help files. See the troubleshooting information in your system documentation for
instructions for using the diagnostic programs. The troubleshooting information or
the diagnostic programs might tell you that you need additional or updated device
drivers or other software. IBM maintains pages on the World Wide Web where you
can get the latest technical information and download device drivers and updates.
To access these pages, go to http://www.ibm.com/systems/support/ and follow the
instructions. Also, some documents are available through the IBM Publications
Center at http://www.ibm.com/shop/publications/order/.
Getting help and information from the World Wide Web
On the World Wide Web, the IBM Web site has up-to-date information about IBM
systems, optional devices, services, and support. The address for IBM System x
and xSeries® information is http://www.ibm.com/systems/x/. The address for IBM
BladeCenter information is http://www.ibm.com/systems/bladecenter/. The address
for IBM IntelliStation® information is http://www.ibm.com/intellistation/.
© Copyright IBM Corp. 2007 83
™
Page 100
You can find service information for IBM systems and optional devices at
http://www.ibm.com/systems/support/.
Software service and support
Through IBM Support Line, you can get telephone assistance, for a fee, with usage,
configuration, and software problems with System x and xSeries servers,
BladeCenter products, IntelliStation workstations, and appliances. For information
about which products are supported by Support Line in your country or region, see
http://www.ibm.com/services/sl/products/.
For more information about Support Line and other IBM services, see
http://www.ibm.com/services/, or see http://www.ibm.com/planetwide/ for support
telephone numbers. In the U.S. and Canada, call 1-800-IBM-SERV
(1-800-426-7378).
Hardware service and support
You can receive hardware service through your IBM reseller or IBM Services. To
locate a reseller authorized by IBM to provide warranty service, go to
http://www.ibm.com/partnerworld/ and click Find a Business Partner on the right
side of the page. For IBM support telephone numbers, see http://www.ibm.com/
planetwide/.
In the U.S. and Canada, call 1-800-IBM-SERV (1-800-426-7378).
In the U.S. and Canada, hardware service and support is available 24 hours a day,
7 days a week. In the U.K., these services are available Monday through Friday,
from 9 a.m. to 6 p.m.
IBM Taiwan product service
IBM Taiwan product service contact information:
IBM Taiwan Corporation
3F, No 7, Song Ren Rd.
Taipei, Taiwan
Telephone: 0800-016-888
84 BladeCenter HC10 Type 7996: Problem Determination and Service Guide