BladeCenter HC1 0 Ty pe 7996
Problem Dete rminatio n and Service Guid e
BladeCenter HC10 Ty p e 7996
Problem Dete rminatio n and Service Guid e
Note: Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page 85,
and the Warranty and Support Information document on the IBM BladeCenter Documentation CD.
Third Edition (April 2008)
© Copyright International Business Machines Corporation 2007. All rights reserved.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.
Contents
Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Guidelines for trained service technicians . . . . . . . . . . . . . . . viii
Inspecting for unsafe conditions . . . . . . . . . . . . . . . . . viii
Guidelines for servicing electrical equipment . . . . . . . . . . . . . viii
Safety statements . . . . . . . . . . . . . . . . . . . . . . . .ix
Chapter 1. Introduction . . . . . . . . . . . . . . . . . . . . . .1
Related documentation . . . . . . . . . . . . . . . . . . . . . .1
Notices and statements in this document . . . . . . . . . . . . . . . .2
Features and specifications . . . . . . . . . . . . . . . . . . . . .3
Blade workstation controls and LEDs . . . . . . . . . . . . . . . . .4
Turning on the blade workstation . . . . . . . . . . . . . . . . . . .6
Turning off the blade workstation . . . . . . . . . . . . . . . . . . .6
System board layouts . . . . . . . . . . . . . . . . . . . . . . .7
System board connectors . . . . . . . . . . . . . . . . . . . .7
System board jumpers and buttons . . . . . . . . . . . . . . . . .7
Chapter 2. Configuration information and instructions . . . . . . . . .9
Firmware updates . . . . . . . . . . . . . . . . . . . . . . . .9
Using the Configuration/Setup Utility program . . . . . . . . . . . . . .9
Configuring the Gigabit Ethernet controllers . . . . . . . . . . . . . . .9
Blade workstation Ethernet controller enumeration . . . . . . . . . . . .10
Chapter 3. Parts listing, Type 7996 . . . . . . . . . . . . . . . . .11
Chapter 4. Removing and replacing blade workstation components . . . .13
Installation guidelines . . . . . . . . . . . . . . . . . . . . . .13
System reliability guidelines . . . . . . . . . . . . . . . . . . .15
Handling static-sensitive devices . . . . . . . . . . . . . . . . .15
Returning a device or component . . . . . . . . . . . . . . . . .15
Removing the blade workstation from a BladeCenter unit . . . . . . . . .16
Installing the blade workstation in a BladeCenter unit . . . . . . . . . . .17
Removing and replacing Tier 1 CRUs . . . . . . . . . . . . . . . .19
Removing the blade workstation cover . . . . . . . . . . . . . . .19
Installing the blade workstation cover . . . . . . . . . . . . . . . .20
Removing the bezel assembly . . . . . . . . . . . . . . . . . .21
Installing the bezel assembly . . . . . . . . . . . . . . . . . . .21
Removing a SATA storage drive . . . . . . . . . . . . . . . . .22
Installing a SATA storage drive . . . . . . . . . . . . . . . . . .23
Removing a memory module . . . . . . . . . . . . . . . . . . .24
Installing a memory module . . . . . . . . . . . . . . . . . . .24
Removing a compression card . . . . . . . . . . . . . . . . . .26
Installing a compression card . . . . . . . . . . . . . . . . . .27
Removing a graphics card . . . . . . . . . . . . . . . . . . . .28
Installing a graphics card . . . . . . . . . . . . . . . . . . . .29
Removing the battery . . . . . . . . . . . . . . . . . . . . .30
Installing the battery . . . . . . . . . . . . . . . . . . . . . .30
Removing and replacing FRUs . . . . . . . . . . . . . . . . . . .32
Removing a microprocessor and heat sink . . . . . . . . . . . . . .32
Installing a microprocessor and heat sink . . . . . . . . . . . . . .34
Removing the system board assembly . . . . . . . . . . . . . . .36
Installing the system board assembly . . . . . . . . . . . . . . . .37
© Copyright IBM Corp. 2007 iii
Chapter 5. Diagnostics . . . . . . . . . . . . . . . . . . . . .39
Diagnostic tools . . . . . . . . . . . . . . . . . . . . . . . .39
POST . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
POST beep codes . . . . . . . . . . . . . . . . . . . . . .40
Beep code descriptions . . . . . . . . . . . . . . . . . . . .40
No-beep symptoms . . . . . . . . . . . . . . . . . . . . .42
POST error codes . . . . . . . . . . . . . . . . . . . . . . .43
Error logs . . . . . . . . . . . . . . . . . . . . . . . . . .51
Viewing the BMC log from the Configuration/Setup Utility program . . . .52
BMC error messages . . . . . . . . . . . . . . . . . . . . .53
Checkout procedure . . . . . . . . . . . . . . . . . . . . . . .55
About the checkout procedure . . . . . . . . . . . . . . . . . .55
Performing the checkout procedure . . . . . . . . . . . . . . . .55
Troubleshooting tables . . . . . . . . . . . . . . . . . . . . . .56
General problems . . . . . . . . . . . . . . . . . . . . . . .56
SATA drive problems . . . . . . . . . . . . . . . . . . . . . .57
Intermittent problems . . . . . . . . . . . . . . . . . . . . . .57
Keyboard or mouse problems . . . . . . . . . . . . . . . . . .58
Memory problems . . . . . . . . . . . . . . . . . . . . . . .59
Microprocessor problems . . . . . . . . . . . . . . . . . . . .59
Monitor or video problems . . . . . . . . . . . . . . . . . . . .60
Graphics card and compression card problems . . . . . . . . . . . .61
Network connection problems . . . . . . . . . . . . . . . . . .62
Optional-device problems . . . . . . . . . . . . . . . . . . . .62
Power error messages . . . . . . . . . . . . . . . . . . . . .63
Power problems . . . . . . . . . . . . . . . . . . . . . . .64
Removable-media drive problems . . . . . . . . . . . . . . . . .66
Service processor problems . . . . . . . . . . . . . . . . . . .67
Software problems . . . . . . . . . . . . . . . . . . . . . .68
Universal Serial Bus (USB) port problems . . . . . . . . . . . . . .68
Diagnostic programs, messages, and error codes . . . . . . . . . . . .68
Running the diagnostic programs . . . . . . . . . . . . . . . . .69
Diagnostic text messages . . . . . . . . . . . . . . . . . . . .70
Viewing the test log . . . . . . . . . . . . . . . . . . . . . .70
Diagnostic error codes . . . . . . . . . . . . . . . . . . . . .71
Recovering from a BIOS update failure . . . . . . . . . . . . . . . .74
Solving SATA device problems . . . . . . . . . . . . . . . . . . .75
Solving shared BladeCenter resource problems . . . . . . . . . . . . .75
Keyboard or mouse problems . . . . . . . . . . . . . . . . . .77
Media tray problems . . . . . . . . . . . . . . . . . . . . . .77
Network connection problems . . . . . . . . . . . . . . . . . .79
Power problems . . . . . . . . . . . . . . . . . . . . . . .79
Video problems . . . . . . . . . . . . . . . . . . . . . . . .80
Solving undetermined problems . . . . . . . . . . . . . . . . . . .80
Calling IBM for service . . . . . . . . . . . . . . . . . . . . . .82
Appendix A. Getting help and technical assistance . . . . . . . . . .83
Before you call . . . . . . . . . . . . . . . . . . . . . . . . .83
Using the documentation . . . . . . . . . . . . . . . . . . . . .83
Getting help and information from the World Wide Web . . . . . . . . . .83
Software service and support . . . . . . . . . . . . . . . . . . .84
Hardware service and support . . . . . . . . . . . . . . . . . . .84
IBM Taiwan product service . . . . . . . . . . . . . . . . . . . .84
Appendix B. Notices . . . . . . . . . . . . . . . . . . . . . .85
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . .86
iv BladeCenter HC10 Type 7996: Problem Determination and Service Guide
Important notes . . . . . . . . . . . . . . . . . . . . . . . . .87
Product recycling and disposal . . . . . . . . . . . . . . . . . . .87
Battery return program . . . . . . . . . . . . . . . . . . . . . .89
Electronic emission notices . . . . . . . . . . . . . . . . . . . .90
Federal Communications Commission (FCC) statement . . . . . . . . .90
Industry Canada Class A emission compliance statement . . . . . . . .91
Avis de conformité à la réglementation d’Industrie Canada . . . . . . . .91
Australia and New Zealand Class A statement . . . . . . . . . . . .91
United Kingdom telecommunications safety requirement . . . . . . . . .91
European Union EMC Directive conformance statement . . . . . . . . .91
Taiwanese Class A warning statement . . . . . . . . . . . . . . .92
Chinese Class A warning statement . . . . . . . . . . . . . . . .92
Japanese Voluntary Control Council for Interference (VCCI) statement . . .92
Korean Class A Warning Statement . . . . . . . . . . . . . . . .92
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . .93
Contents v
vi BladeCenter HC10 Type 7996: Problem Determination and Service Guide
Safety
Before installing this product, read the Safety Information.
Antes de instalar este produto, leia as Informações de Segurança.
Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.
Læs sikkerhedsforskrifterne, før du installerer dette produkt.
Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.
Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.
Avant d’installer ce produit, lisez les consignes de sécurité.
Vor der Installation dieses Produkts die Sicherheitshinweise lesen.
Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.
Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.
Antes de instalar este produto, leia as Informações sobre Segurança.
Antes de instalar este producto, lea la información de seguridad.
Läs säkerhetsinformationen innan du installerar den här produkten.
© Copyright IBM Corp. 2007 vii
Guidelines for trained service technicians
This section contains information for trained service technicians.
Inspecting for unsafe conditions
Use the information in this section to help you identify potential unsafe conditions in
an IBM product on which you are working. Each IBM product, as it was designed
and manufactured, has required safety items to protect users and service
technicians from injury. The information in this section addresses only those items.
Use good judgment to identify potential unsafe conditions that might be caused by
non-IBM alterations or attachment of non-IBM features or options that are not
addressed in this section. If you identify an unsafe condition, you must determine
how serious the hazard is and whether you must correct the problem before you
work on the product.
Consider the following conditions and the safety hazards that they present:
v Electrical hazards, especially primary power. Primary voltage on the frame can
cause serious or fatal electrical shock.
v Explosive hazards, such as a damaged CRT face or a bulging capacitor.
v Mechanical hazards, such as loose or missing hardware.
inspect the product for potential unsafe conditions, complete the following steps:
To
1. Make sure that the power is off and the power cord is disconnected.
2. Make sure that the exterior cover is not damaged, loose, or broken, and
observe any sharp edges.
3. Check the power cord:
v Make sure that the third-wire ground connector is in good condition. Use a
meter to measure third-wire ground continuity for 0.1 ohm or less between
the external ground pin and the frame ground.
v Make sure that the power cord is the correct type, as specified in the
documentation for your BladeCenter unit type.
v Make sure that the insulation is not frayed or worn.
Remove the cover.
4.
5. Check for any obvious non-IBM alterations. Use good judgment as to the safety
of any non-IBM alterations.
6. Check inside the server for any obvious unsafe conditions, such as metal filings,
contamination, water or other liquid, or signs of fire or smoke damage.
7. Check for worn, frayed, or pinched cables.
8. Make sure that the power-supply cover fasteners (screws or rivets) have not
been removed or tampered with.
Guidelines for servicing electrical equipment
Observe the following guidelines when servicing electrical equipment:
v Check the area for electrical hazards such as moist floors, non-grounded power
extension cords, and missing safety grounds.
v Use only approved tools and test equipment. Some hand tools have handles that
are covered with a soft material that does not provide insulation from live
electrical current.
v Regularly inspect and maintain your electrical hand tools for safe operational
condition. Do not use worn or broken tools or testers.
viii BladeCenter HC10 Type 7996: Problem Determination and Service Guide
v Do not touch the reflective surface of a dental mirror to a live electrical circuit.
The surface is conductive and can cause personal injury or equipment damage if
it touches a live electrical circuit.
v Some rubber floor mats contain small conductive fibers to decrease electrostatic
discharge. Do not use this type of mat to protect yourself from electrical shock.
v Do not work alone under hazardous conditions or near equipment that has
hazardous voltages.
v Locate the emergency power-off (EPO) switch, disconnecting switch, or electrical
outlet so that you can turn off the power quickly in the event of an electrical
accident.
v Disconnect all power before you perform a mechanical inspection, work near
power supplies, or remove or install main units.
v Before you work on the equipment, disconnect the power cord. If you cannot
disconnect the power cord, have the customer power-off the wall box that
supplies power to the equipment and lock the wall box in the off position.
v Never assume that power has been disconnected from a circuit. Check it to
make sure that it has been disconnected.
v If you have to work on equipment that has exposed electrical circuits, observe
the following precautions:
– Make sure that another person who is familiar with the power-off controls is
near you and is available to turn off the power if necessary.
– When you are working with powered-on electrical equipment, use only one
hand. Keep the other hand in your pocket or behind your back to avoid
creating a complete circuit that could cause an electrical shock.
– When using a tester, set the controls correctly and use the approved probe
leads and accessories for that tester.
– Stand on a suitable rubber mat to insulate you from grounds such as metal
floor strips and equipment frames.
Use extreme care when measuring high voltages.
v
v To ensure proper grounding of components such as power supplies, pumps,
blowers, fans, and motor generators, do not service these components outside of
their normal operating locations.
v If an electrical accident occurs, use caution, turn off the power, and send another
person to get medical aid.
Safety statements
Important:
Each caution and danger statement in this documentation begins with a
number. This number is used to cross reference an English-language
caution or danger statement with translated versions of the caution or
danger statement in the Safety Information document.
For example, if a caution statement begins with a number 1,
translations for that caution statement appear in the Safety Information
document under statement 1.
Be sure to read all caution and danger statements in this
documentation before performing the instructions. Read any additional
safety information that comes with your server or optional device before
you install the device.
Safety ix
Statement 1:
DANGER
Electrical
current from power, telephone, and communication cables is
hazardous.
To avoid a shock hazard:
v Do not connect or disconnect any cables or perform installation,
maintenance, or reconfiguration of this product during an electrical
storm.
v Connect all power cords to a properly wired and grounded electrical
outlet.
v Connect to properly wired outlets any equipment that will be attached to
this product.
v When possible, use one hand only to connect or disconnect signal
cables.
v Never turn on any equipment when there is evidence of fire, water, or
structural damage.
v Disconnect the attached power cords, telecommunications systems,
networks, and modems before you open the device covers, unless
instructed otherwise in the installation and configuration procedures.
v Connect and disconnect cables as described in the following table when
installing, moving, or opening covers on this product or attached
devices.
To Connect: To Disconnect:
1. Turn everything OFF.
2. First, attach all cables to devices.
3. Attach signal cables to connectors.
4. Attach power cords to outlet.
1. Turn everything OFF.
2. First, remove power cords from outlet.
3. Remove signal cables from connectors.
4. Remove all cables from devices.
5. Turn device ON.
x BladeCenter HC10 Type 7996: Problem Determination and Service Guide
Statement 2:
CAUTION:
When replacing the lithium battery, use only IBM Part Number 33F8354 or an
equivalent type battery recommended by the manufacturer. If your system has
a module containing a lithium battery, replace it only with the same module
type made by the same manufacturer. The battery contains lithium and can
explode if not properly used, handled, or disposed of.
Do not:
v Throw or immerse into water
v Heat to more than 100°C (212°F)
v Repair or disassemble
Dispose
Statement 3:
of the battery as required by local ordinances or regulations.
CAUTION:
When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or
transmitters) are installed, note the following:
v Do not remove the covers. Removing the covers of the laser product could
result in exposure to hazardous laser radiation. There are no serviceable
parts inside the device.
v Use of controls or adjustments or performance of procedures other than
those specified herein might result in hazardous radiation exposure.
DANGER
laser products contain an embedded Class 3A or Class 3B laser
Some
diode. Note the following.
Laser radiation when open. Do not stare into the beam, do not view directly
with optical instruments, and avoid direct exposure to the beam.
Safety xi
Statement 4:
≥ 18 kg (39.7 lb.) ≥ 32 kg (70.5 lb.) ≥ 55 kg (121.2 lb.)
CAUTION:
Use safe practices when lifting.
Statement 5:
CAUTION:
The power control button on the device and the power switch on the power
supply do not turn off the electrical current supplied to the device. The device
also might have more than one power cord. To remove all electrical current
from the device, ensure that all power cords are disconnected from the power
source.
1 2
xii BladeCenter HC10 Type 7996: Problem Determination and Service Guide
Statement 8:
CAUTION:
Never remove the cover on a power supply or any part that has the following
label attached.
Hazardous voltage, current, and energy levels are present inside any
component that has this label attached. There are no serviceable parts inside
these components. If you suspect a problem with one of these parts, contact
a service technician.
Statement 10:
CAUTION:
Do not place any object on top of rack-mounted devices.
Statement 21:
CAUTION:
Hazardous energy is present when the blade is connected to the power
source. Always replace the blade cover before installing the blade.
Safety xiii
xiv BladeCenter HC10 Type 7996: Problem Determination and Service Guide
Chapter 1. Introduction
This Problem Determination and Service Guide contains information to help you
solve problems that might occur in your IBM® BladeCenter® HC10 Type 7996 blade
workstation. It describes the diagnostic tools that come with the blade workstation,
error codes and suggested actions, and instructions for replacing failing
components.
Replaceable components are of three types:
v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your
responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for
the installation.
v Tier 2 customer replaceable unit: Yo u may install a Tier 2 CRU yourself or
request IBM to install it, at no additional charge, under the type of warranty
service that is designated for your workstation.
v Field replaceable unit (FRU): FRUs must be installed only by trained service
technicians.
information about the terms of the warranty and getting service and assistance,
For
see the Warranty and Support Information document.
Related documentation
In addition to this document, the following documentation also comes with the blade
workstation:
v Installation and User’s Guide
This printed document contains general information about the workstation,
including how to install supported options and how to configure the workstation.
v Safety Information
This document is in Portable Document Format (PDF) on the IBM Documentation
CD. It contains translated caution and danger statements. Each caution and
danger statement that appears in the documentation has a number that you can
use to locate the corresponding statement in your language in the Safety
Information document.
v Warranty and Support Information
This document is in PDF on the IBM Documentation CD. It contains information
about the terms of the warranty and about service and assistance.
Depending
on the IBM Documentation CD.
The blade workstation might have features that are not described in the
documentation that comes with the workstation. The documentation might be
updated occasionally to include information about those features, or technical
updates might be available to provide additional information that is not included in
the blade workstation documentation. The most recent versions of all BladeCenter
documentation are at http://www.ibm.com/systems/support/. In addition to the
documentation in this library, be sure to review the IBM BladeCenter Planning and
Installation Guide for your BladeCenter unit type for information to help you prepare
for system installation and configuration. This document is available at
http://www.ibm.com/systems/bladecenter/.
on the workstation model, additional documentation might be included
© Copyright IBM Corp. 2007 1
Notices and statements in this document
The caution and danger statements that appear in this document are also in the
multilingual Safety Information document, which is on the IBM Documentation CD.
Each statement is numbered for reference to the corresponding statement in the
Safety Information document.
The following notices and statements are used in this document:
v Note: These notices provide important tips, guidance, or advice.
v Important: These notices provide information or advice that might help you avoid
inconvenient or problem situations.
v Attention: These notices indicate potential damage to programs, devices, or
data. An attention notice is placed just before the instruction or situation in which
damage could occur.
v Caution: These statements indicate situations that can be potentially hazardous
to you. A caution statement is placed just before the description of a potentially
hazardous procedure step or situation.
v Danger: These statements indicate situations that can be potentially lethal or
extremely hazardous to you. A danger statement is placed just before the
description of a potentially lethal or extremely hazardous procedure step or
situation.
2 BladeCenter HC10 Type 7996: Problem Determination and Service Guide
Features and specifications
The following table provides a summary of the features and specifications of the
blade workstation.
Notes:
1. Power, cooling, removable-media drives, external ports, and advanced system
management are provided by the BladeCenter unit.
2. The operating system in the blade workstation must provide USB support for the
blade workstation to recognize and use the removable-media drives and
front-panel USB ports. The BladeCenter unit uses USB for internal
communications with these devices.
Microprocessor:
Supports
one microprocessor
v Dual-core Intel® Core 2 Duo 64-bit
microprocessor
v High performance
v Low power consumption
Use the Configuration/Setup
Note:
Utility program to determine the size
of the L2 cache, speed of the
microprocessor, and speed of the
front-side bus.
Memory:
v Dual channel 800/667/533 MHz
DDR2 with four dual inline memory
module (DIMM) connectors
v Minimum: 1 GB; maximum: 8 GB
v Type: Two-way interleaved,
unbuffered non-ECC DDR2,
PC2-5300, SDRAM DIMMs only
v Size: 512 MB, 1 GB, and 2 GB, in
pairs
Drives:
v One internal small-form-factor
pluggable (SFP), SATA International
Organization (SATA-IO) storage
drive
v 60 GB or larger
v 5400 rpm (if hard disk drive) or
faster
Integrated functions:
v Q965 Express chip set with ICH8
v Broadcom Gigabit Ethernet
controller with TCP/IP offload
engine (TOE)
v Local service processor:
Baseboard management controller
(BMC) with Intelligent Platform
Management Interface (IPMI)
firmware and Serial over LAN
(SOL)
v Local service processor (BMC)
v RS-485 interface for
communication with the
management module
v Automatic computer restart
v Four USB buses for
communication with keyboard,
mouse, and removable media
drives
Keyboard/video/mouse:
v One of the following
high-resolution video controllers
(graphics cards), depending on
the blade workstation model:
– NVIDIA Quadro FX 1600M (3D)
– NVIDIA Quadro NVS 120M
Support for dual keyboard, video,
v
and mouse (BladeCenter KVM
and thin client KVM)
v Graphics and I/O Transmission
Adapter (compression card) for
communication with thin client
(2D)
Electrical Input:
12
V dc
Environment:
v Air temperature:
– Blade workstation on: 10° to 35°C
(50° to 95°F). Altitude: 0 to 914 m
(2998.69 ft)
– Blade workstation on: 10° to 32°C
(50° to 95°F). Altitude: 914 m to
2134 m (2998.69 ft to 7000 ft)
– Blade workstation off: -40° to
60°C (-40° to 140°F)
v
Humidity:
– Blade workstation on: 8% to 80%
– Blade workstation off: 5% to 80%
Size:
v Height: 24.5 cm (9.7 inches)
v Depth: 44.6 cm (17.6 inches)
v Width: 2.9 cm (1.14 inches)
v Maximum weight: 4.29 kg (9.46 lb)
Chapter 1. Introduction 3
Blade workstation controls and LEDs
This section describes the controls and LEDs on the blade workstation.
Note: The control panel door is shown in the closed (normal) position in the
following illustration. To access the power-control button, you must open the
control panel door.
KVM
select button
KVM select button: Press this button to associate the shared BladeCenter unit
keyboard, video, and mouse (KVM) with the blade workstation. The LED on this
button flashes while the request is being processed and then is lit when the
ownership of the keyboard, video, and mouse has been transferred to the blade
workstation. It can take approximately 20 seconds to switch the keyboard, video,
and mouse control from one blade workstation to another.
CD
Media-tray
select button
Activity LED
Location LED
Information LED
Power-control button
Power-on LED
Sleep-mode LED
Blade-error LED
Using a keyboard that is directly attached to the management module, you can also
press keyboard keys in the following sequence to switch KVM control between
blade workstations:
NumLock NumLock bay_number Enter
(bay_number is the two-digit number of the blade bay in which the blade
workstation is installed.)
Only USB keyboard, video, and mouse are supported. The operating system in the
blade workstation must provide USB support for the blade workstation to recognize
and use the keyboard and mouse. When you are not running an operating system
that has USB device drivers, such as in the following situations, the keyboard
responds very slowly:
v Running the blade workstation integrated diagnostics
v Running a BIOS update diskette on a blade workstation
v Updating the diagnostics on a blade workstation
v Running the Broadcom firmware CD for a blade workstation
If there is no response when you press the KVM select button, you can use the
management-module Web interface to determine whether local control has been
disabled on the blade workstation.
Media-tray select button: Press this button to associate the shared BladeCenter
unit media tray (removable-media drives and front-panel USB ports) with the blade
workstation. The LED on the button flashes while the request is being processed,
and then is lit when the ownership of the media tray has been transferred to the
blade workstation. It can take approximately 20 seconds for the operating system in
the blade workstation to recognize the media tray.
4 BladeCenter HC10 Type 7996: Problem Determination and Service Guide
If there is no response when you press the media-tray select button, you can use
the management-module Web interface to determine whether local control has been
disabled on the blade workstation.
The operating system in the blade workstation must provide USB support for the
blade workstation to recognize and use the removable-media drives and USB ports.
The BladeCenter unit uses USB for internal communication with these devices.
Activity LED: When this green LED is lit, it indicates that there is activity on the
hard disk drive, flash drive, or network.
Location LED: The system administrator can remotely light this blue LED to aid in
visually locating the blade workstation. When this LED is lit, the location LED on the
BladeCenter unit is lit also. The location LED can be turned off through the
management-module Web interface or through IBM Director Console.
Information LED: When this amber LED is lit, it indicates that information about a
system error for the blade workstation has been placed in the system-error log. The
information LED can be turned off through the management-module Web interface
or through IBM Director Console.
Blade-error LED: When this amber LED is lit, it indicates that a system error has
occurred in the blade workstation. The blade-error LED turns off only after the error
is corrected.
Power-control button: This button is behind the control panel door. Press this
button to turn on or turn off the blade workstation.
Note: The power-control button has effect only if local power control is enabled for
the blade workstation. Local power control is enabled and disabled through
the management-module Web interface.
Power-on LED: This green LED indicates the power status of the blade workstation
in the following manner:
v Flashing rapidly: The service processor (BMC) on the blade workstation is
handshaking with the management module.
v Flashing slowly: The blade workstation has power but is not turned on.
v Lit continuously: The blade workstation has power and is turned on.
Sleep-mode
LED: When this green LED is lit, it indicates that the blade workstation
is in Sleep mode. The blade workstation can be put in the Sleep or Hibernate mode
by the operating system or by the thin client. The blade workstation can be
awakened through the management-module Web interface, through IBM Director
Console, or by the thin client.
Chapter 1. Introduction 5
Turning on the blade workstation
After you connect the blade workstation to power through the BladeCenter unit, the
blade workstation can start in any of the following ways:
v You can press the power-control button on the front of the blade workstation
(behind the control panel door, see “Blade workstation controls and LEDs” on
page 4) to start the blade workstation.
Notes:
1. Wait until the power-on LED on the blade workstation flashes slowly before
pressing the power-control button. While the service processor in the
management module is initializing, the power-on LED does not flash, and the
power-control button on the blade workstation does not respond.
2. While the blade workstation is starting, the power-on LED on the front of the
blade workstation is lit. See “Blade workstation controls and LEDs” on page 4
for the power-on LED states.
If a power failure occurs, the BladeCenter unit and then the blade workstation
v
can start automatically when power is restored, if the blade workstation is
configured through the management module to do so.
v You can turn on the blade workstation remotely using the management module.
v If the blade workstation is connected to power (the power-on LED is flashing
slowly), the operating system supports the Wake on LAN® feature, and the Wake
on LAN feature has not been disabled through the management module, the
Wake on LAN feature can turn on the blade workstation.
v The thin client can turn on the blade workstation remotely.
Turning off the blade workstation
When you turn off the blade workstation, it is still connected to power through the
BladeCenter unit. The blade workstation can respond to requests from the service
processor, such as a remote request to turn on the blade workstation. To remove all
power from the blade workstation, you must remove it from the BladeCenter unit.
Shut down the operating system before you turn off the blade workstation. See the
operating-system documentation for information about shutting down the operating
system.
The blade workstation can be turned off in any of the following ways:
v You can press the power-control button on the blade workstation (behind the
control panel door, see “Blade workstation controls and LEDs” on page 4). This
starts an orderly shutdown of the operating system, if this feature is supported by
the operating system.
v If the operating system stops functioning, you can press and hold the
power-control button for more than 4 seconds to turn off the blade workstation.
v The management module can turn off the blade workstation.
– If the system is not operating correctly, the management module will
automatically turn off the blade workstation.
– Through the management-module Web interface, you can also configure the
management module to turn off the blade workstation. For additional
information, see the IBM BladeCenter Management Module User’s Guide.
The thin client can turn off the blade workstation.
v
6 BladeCenter HC10 Type 7996: Problem Determination and Service Guide
System board layouts
The following illustrations show the connectors, LEDs, switches, and jumpers on the
system board. The illustrations in this document might differ slightly from your
hardware.
System board connectors
The following illustration shows the connectors on the system board.
Battery
Video controller
Microprocessor
Compression card
SATA storage drive
System board jumpers and buttons
The following illustration shows the location of the BIOS recovery jumper and the
clear CMOS button on the system board.
The following table defines the function of each jumper and button on the system
board.
Name Description
BIOS recovery jumper (J21) The BIOS recovery jumper (J21) can be opened or
BIOS recovery jumper
DIMM1
DIMM2
DIMM3
DIMM4
Clear CMOS button
closed. In the open position, the jumper is only
connected to one pin. To set the jumper to the
closed position, place the jumper on both pins.
v Open (default): Normal operation.
v Closed: Enables the BIOS recovery mode that
allows the BIOS firmware to be restored or
updated.
Chapter 1. Introduction 7
Name Description
Clear CMOS button Press this button to reset the CMOS settings stored
in the blade workstation.
8 BladeCenter HC10 Type 7996: Problem Determination and Service Guide
Chapter 2. Configuration information and instructions
This chapter provides information about updating the firmware and using the
configuration utilities.
Firmware updates
IBM periodically makes BIOS, service processor (BMC), and diagnostic firmware
updates available for the blade workstation. Go to http://www.ibm.com/systems/
bladecenter/
updates, using the instructions that are included with the downloaded file.
Important: To avoid problems and to maintain proper system performance, always
Using the Configuration/Setup Utility program
The Configuration/Setup Utility program is part of the BIOS. You can use it to:
v Change interrupt request (IRQ) settings
v Change the startup drive sequence
v Configure serial-port assignments
v Enable USB keyboard and mouse support
v Resolve configuration conflicts
v Set the date and time
v Set passwords and security settings
to download the latest firmware for the blade workstation. Install any
ensure that the blade workstation BIOS, service processor, and
diagnostic firmware levels are consistent for all blade workstations of
the same type within the BladeCenter unit.
start the Configuration/Setup Utility program, complete the following steps:
To
1. Turn on the workstation.
2. When the message Press F1 for Configuration/Setup appears, press F1. If
an administrator password has been set, you must type the administrator
password to access the full Configuration/Setup Utility menu.
3. Follow the instructions on the screen.
Configuring the Gigabit Ethernet controllers
Two Ethernet controllers are integrated on the blade workstation system board.
Each controller provides a 1-Gbps full-duplex interface for connecting to one of the
Ethernet-compatible modules in I/O-module bays 1 and 2, which enables
simultaneous transmission and reception of data on the Ethernet local area network
(LAN). Each Ethernet controller on the system board is routed to a different module
in I/O-module bay 1 or bay 2. See “Blade workstation Ethernet controller
enumeration” on page 10 for information about how to determine the routing from
Ethernet controller to I/O-module bay for your blade workstation.
Note: Other types of blade workstations, such as the BladeCenter HS20 Type 8678
blade workstation, that are installed in the same BladeCenter unit as the
BladeCenter HS21 Type 7995 blade workstation might have different
Ethernet controller routing. See the documentation that comes with the other
blade workstations for information.
© Copyright IBM Corp. 2007 9
You do not have to set any jumpers or configure the controllers for the blade
workstation operating system. However, you must install a device driver to enable
the blade workstation operating system to address the Ethernet controllers. For
device drivers and information about configuring the Ethernet controllers, see the
Broadcom NetXtreme Gigabit Ethernet Software CD that comes with the blade
workstation. To find updated information about configuring the controllers, see
http://www.ibm.com/bladecenter/.
The Ethernet controllers support failover, which provides automatic redundancy for
the Ethernet controllers. Without failover, you can have only one Ethernet controller
from each server attached to each virtual LAN or subnet. With failover, you can
configure more than one Ethernet controller from each server to attach to the same
virtual LAN or subnet. Either one of the integrated Ethernet controllers can be
configured as the primary Ethernet controller. If you have configured the controllers
for failover and the primary link fails, the secondary controller takes over. When the
primary link is restored, the Ethernet traffic switches back to the primary Ethernet
controller. See your operating system device driver documentation for information
about configuring for failover.
Important: To support failover on the blade workstation Ethernet controllers, the
Ethernet switch modules in the BladeCenter unit must have identical configurations.
Blade workstation Ethernet controller enumeration
The enumeration of the Ethernet controllers in a blade workstation is
operating-system dependent. Through the operating-system settings, you can verify
the Ethernet controller designations that a blade workstation uses.
The routing of an Ethernet controller to a particular I/O-module bay depends on the
type of blade workstation. Yo u can verify which Ethernet controller is routed to
which I/O-module bay by using the following test:
1. Install only one Ethernet switch module or pass-thru module in I/O-module bay
1.
2. Make sure that the ports on the switch module or pass-thru module are enabled
(I/O Module Tasks → Management → Advanced Management in the
management-module Web interface).
3. Enable only one of the Ethernet controllers on the blade workstation. Note the
designation that the blade workstation operating system has for the controller.
4. Ping an external computer on the network that the switch module is connected
to. If you can ping the external computer, the Ethernet controller that you
enabled is associated with the switch module in I/O-module bay 1. The other
Ethernet controller in the blade workstation is associated with the switch module
in I/O-module bay 2.
If you have installed an expansion card in a blade workstation, communication from
the expansion card is routed to I/O-module bays 3 and 4, if these bays are
supported by your BladeCenter unit. You can verify which controller on the card is
routed to which I/O-module bay by performing the same test and using a controller
on the expansion card and a compatible switch module or pass-thru module in
I/O-module bay 3 or 4.
10 BladeCenter HC10 Type 7996: Problem Determination and Service Guide
Chapter 3. Parts listing, Type 7996
The following replaceable components are available for the IBM BladeCenter HC10
Type 7996 blade workstation, models 21x, 51x, 5Ax, 5Bx.
Note: The illustrations in this document might differ slightly from your hardware.
1
2
9
8
7
3
4
5
6
Replaceable components are of three types:
v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your
responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for
the installation.
v Tier 2 customer replaceable unit: Yo u may install a Tier 2 CRU yourself or
request IBM to install it, at no additional charge, under the type of warranty
service that is designated for your server.
v Field replaceable unit (FRU): FRUs must be installed only by trained service
technicians.
information about the terms of the warranty and getting service and assistance,
For
see the Warranty and Support Information document.
© Copyright IBM Corp. 2007 11
Index Description
CRU No.
(Tier 1)
CRU No.
(Tier 2)
FRU No.
1 Cover 43W6241
Graphics card, Nvidia NVS 120M 2D graphic card (models
2
21x, 35x, 51x, 55x)
Graphics card, Nvidia FX 1600M 3D graphic card (models
2
5Ax, 5Bx, 5Rx, 5Sx)
43W0936
43W0941
2 Graphics card, video pass-thru 43W6265
3 Heat sink, microprocessor 43W0979
4 Memory, 512 MB DDR2 PC2-5300 (models 21x,, 35x) 41Y2821
4 Memory, 1 GB DDR2 PC2-5300 (models 51x, 55x, 5Ax, 5Rx) 41Y2824
4 Memory, 2 GB DDR2 PC2-5300 (models 5Bx, 5Sx) 41Y2827
5 Microprocessor 3.20 GHz, 512KB L2 cache (option) 43W0956
Microprocessor 2.66 GHz, 4MB L2 cache (models 51x, 55x,
5
5Ax, 5Bx, 5Rx, 5Sx)
43W0948
5 Microprocessor 1.86 GHz, 2MB L2 cache (model 21x) 43W0954
6 Front bezel with LEDs and switches 43W0943
7 System board assembly 43W6356
8 Compression card 43W6361
Hard disk drive, 60 GB 5400 rpm SATA (models 21x, 51x,
9
5Ax, 5Bx)
Hard disk drive, 80 GB 7200 rpm SATA (models 35x, 55x,
9
5Rx, 5Sx)
43W6176
41Y8225
Battery, 3.0 volt 33F8354
Tray, hard disk drive with lever release 31R2239
Label, system service 43W0976
Label, FRU list 43W0977
Miscellaneous parts kit 43W0978
Alcohol wipe 59P4739
12 BladeCenter HC10 Type 7996: Problem Determination and Service Guide
Chapter 4. Removing and replacing blade workstation
components
Replaceable components are of three types:
v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your
responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for
the installation.
v Tier 2 customer replaceable unit: Yo u may install a Tier 2 CRU yourself or
request IBM to install it, at no additional charge, under the type of warranty that
is designated for your server.
v Field replaceable unit (FRU): FRUs must be installed only by trained service
technicians.
Chapter 3, “Parts listing, Type 7996,” on page 11 to determine whether a
See
component is a Tier 1 CRU, Tier 2 CRU, or FRU.
For information about the terms of the warranty and getting service and assistance,
see the Warranty and Support Information document.
Installation guidelines
Before you remove or replace a component, read the following information:
v Read the safety information that begins on page vii and the guidelines in
“Handling static-sensitive devices” on page 15. This information will help you
work safely.
v When you install your new blade workstation, take the opportunity to download
and apply the most recent firmware updates. This step will help to ensure that
any known issues are addressed and that your blade workstation is ready to
function at maximum levels of performance. To download the latest firmware,
complete the following steps.
Changes are made periodically to the IBM Web site. The actual procedure
Note:
1. Go to http://www.ibm.com/systems/support/.
2. Under Product support, click BladeCenter.
3. Under Popular links, click Software and device drivers.
4. Click BladeCenter HC10 Type 7996 to display the matrix of downloadable
files for the BladeCenter product.
v Observe good housekeeping in the area where you are working. Place removed
covers and other parts in a safe place.
v Back up all important data before you make changes to disk drives.
v Before you remove a blade workstation from the BladeCenter unit, you must shut
down the operating system and turn off the blade workstation. Yo u do not have to
shut down the BladeCenter unit itself.
v Blue on a component indicates touch points, where you can grip the component
to remove it from or install it in the blade workstation, open or close a latch, and
so on.
v Orange on a component or an orange label on or near a component indicates
that the component can be hot-swapped, which means that if the server and
operating system support hot-swap capability, you can remove or install the
component while the server is running. (Orange can also indicate touch points on
might vary slightly from what is described in this document.
© Copyright IBM Corp. 2007 13
hot-swap components.) See the instructions for removing or installing a specific
hot-swap component for any additional procedures that you might have to
perform before you remove or install the component.
v For a list of supported options for the blade workstation, see
http://www.ibm.com/servers/eserver/serverproven/compat/us/.
14 BladeCenter HC10 Type 7996: Problem Determination and Service Guide
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