IBM 9234CNU, 9234DNU Service Manual

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Lotus Foundations Appliance, Type 9234 CNU and 9234 DNU

Problem Determination and Service Guide

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

Lotus Foundations Appliance, Type 9234 CNU and 9234 DNU

Problem Determination and Service Guide

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First Edition (January 2009)

US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

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Contents

Safety ............................vii

Guidelines for trained service technicians ...............viii

Inspecting for unsafe conditions .................viii

Guidelines for servicing electrical equipment .............ix

Safety statements ........................x

Chapter 1. Introduction ......................1

Related documentation ......................1

Notices and statements in this document ................2

Features and specifications .....................3

Server controls, LEDs, and power ..................4

Front view ..........................4

Rear view ..........................6

Server power features......................6

Connectors, LEDs, and jumpers ...................8

System-board internal connectors .................8

System-board external connectors .................9

System-board optional-devices connectors..............10

System-board LEDs ......................11

System-board jumpers .....................12

Chapter 2. Configuration information and instructions .........13

Updating the firmware ......................13

Using the Configuration/Setup Utility program .............13

Starting the Configuration/Setup Utility program ............13

Configuration/Setup Utility menu choices ..............14

Using passwords .......................17

Chapter 3. Parts listing, Lotus Foundations Appliance Type 9234 .....19

Replaceable server components ..................20

Power cords ..........................22

Chapter 4. Removing and replacing server components ........25

Installation guidelines ......................25

System reliability guidelines ...................26

Working inside the server with the power on .............27

Handling static-sensitive devices .................28

Returning a device or component .................28

Connecting the cables ......................29

Removing and replacing Tier 1 CRUs ................30

Removing the side cover ....................30

Installing the side cover.....................31

Removing the upper bezel....................32

Installing the upper bezel ....................33

Removing the lower bezel ....................34

Installing the lower bezel ....................35

Removing an adapter .....................36

Installing an adapter ......................37

Removing and installing internal drives ...............39

Removing and replacing Tier 2 CRUs ................45

Removing the battery .....................45

Installing the battery ......................45

Removing the rear system fan ..................47

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Installing the rear system fan...................48

Removing the hard disk drive fan assembly .............49

Installing the hard disk drive fan assembly ..............51

Removing the simple-swap backplate ...............52

Installing the simple-swap backplate ................54

Removing the front-panel assembly ................55

Installing the front-panel assembly .................56

Removing the front USB connector assembly.............56

Removing the rear adapter retention bracket .............57

Installing the rear adapter retention bracket .............58

Removing the front adapter-retention bracket .............58

Installing the front adapter-retention bracket .............59

Installing the front USB connector assembly .............59

Replacing a SATA interposer card and IDE PATA flash module ......59

Replacing a hotswappable idb drive kit ...............60

Removing and replacing FRUs ...................61

Removing a non-hot-swap power supply ..............61

Installing a non-hot-swap power supply ...............64

Removing the microprocessor and fan sink .............65

Installing a microprocessor and fan sink...............67

Removing the system board ...................70

Installing the system board ...................72

Chapter 5. Diagnostics .....................77

Diagnostic tools ........................77

POST ............................77

POST beep codes ......................79

No-beep symptoms ......................81

Error logs ..........................82

POST error codes.......................84

Checkout procedure .......................94

About the checkout procedure ..................94

Performing the checkout procedure ................95

Troubleshooting tables ......................96

General problems .......................96

Hard disk drive problems ....................96

Intermittent problems......................97

Memory problems .......................97

Microprocessor problems ....................98

Monitor or video problems ....................98

Power problems .......................101

Serial port problems .....................102

Software problems ......................103

Universal Serial Bus (USB) port problems .............103

LCD display and control panel problems ..............104

SATA interposer card and IDE PATA flash module problems .......104

Hotswappable idb drive kit problems ...............105

Error LEDs ..........................106

Power-supply LEDs .......................107

Updating (flash-update) the BIOS code on the server

..........109

System-error log messages ....................110

Solving power problems .....................117

Solving Ethernet controller problems ................118

Solving undetermined problems ..................119

Problem determination tips ....................120

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Appendix A. Getting help and technical assistance ..........121

Before you call ........................121

Using the documentation .....................121

Getting help and information from the World Wide Web .........121

Software service and support ...................122

Hardware service and support ...................122

IBM Taiwan product service ....................122

Appendix B. Notices ......................123

Trademarks..........................123

Important notes ........................124

Product recycling and disposal ..................125

Battery return program .....................126

Electronic emission notices ....................127

Federal Communications Commission (FCC) statement ........127

Industry Canada Class A emission compliance statement ........128

Avis de conformité à la réglementation d’Industrie Canada .......128

Australia and New Zealand Class A statement ............128

United Kingdom telecommunications safety requirement ........128

European Union EMC Directive conformance statement ........128

Taiwanese Class A warning statement ...............129

Chinese Class A warning statement ................129

Japanese Voluntary Control Council for Interference (VCCI) statement 129

Korean Class A warning statement ................129

Index ............................131

Contents v

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Safety

Before installing this product, read the Safety Information.

Antes de instalar este produto, leia as Informações de Segurança.

Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.

Læs sikkerhedsforskrifterne, før du installerer dette produkt.

Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.

Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.

Avant d’installer ce produit, lisez les consignes de sécurité.

Vor der Installation dieses Produkts die Sicherheitshinweise lesen.

Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.

Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.

Antes de instalar este produto, leia as Informações sobre Segurança.

Antes de instalar este producto, lea la información de seguridad.

Läs säkerhetsinformationen innan du installerar den här produkten.

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Guidelines for trained service technicians

This section contains information for trained service technicians.

Inspecting for unsafe conditions

Use the information in this section to help you identify potential unsafe conditions in an IBM®product that you are working on. Each IBM product, as it was designed and manufactured, has required safety items to protect users and service technicians from injury. The information in this section addresses only those items. Use good judgment to identify potential unsafe conditions that might be caused by non-IBM alterations or attachment of non-IBM features or options that are not addressed in this section. If you identify an unsafe condition, you must determine how serious the hazard is and whether you must correct the problem before you work on the product.

Consider the following conditions and the safety hazards that they present:

v Electrical hazards, especially primary power. Primary voltage on the frame can

cause serious or fatal electrical shock.

v Explosive hazards, such as a damaged CRT face or a bulging or leaking

capacitor.

v Mechanical hazards, such as loose or missing hardware.

To inspect the product for potential unsafe conditions, complete the following steps:

1. Make sure that the power is off and the power cord is disconnected.

2. Make sure that the exterior cover is not damaged, loose, or broken, and

observe any sharp edges.

3. Check the power cord:

v Make sure that the third-wire ground connector is in good condition. Use a

meter to measure third-wire ground continuity for 0.1 ohm or less between the external ground pin and the frame ground.

v Make sure that the power cord is the correct type, as specified in “Power

cords” on page 22.

v Make sure that the insulation is not frayed or worn.

4. Remove the cover.

5. Check for any obvious non-IBM alterations. Use good judgment as to the safety

of any non-IBM alterations.

6. Check inside the server for any obvious unsafe conditions, such as metal filings,

contamination, water or other liquid, or signs of fire or smoke damage.

7. Check for worn, frayed, or pinched cables.

8. Make sure that the power-supply cover fasteners (screws or rivets) have not

been removed or tampered with.

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Guidelines for servicing electrical equipment

Observe the following guidelines when you service electrical equipment:

v Check the area for electrical hazards such as moist floors, nongrounded power

extension cords, and missing safety grounds.

v Use only approved tools and test equipment. Some hand tools have handles that

are covered with a soft material that does not provide insulation from live electrical currents.

v Regularly inspect and maintain your electrical hand tools for safe operational

condition. Do not use worn or broken tools or testers.

v Do not touch the reflective surface of a dental mirror to a live electrical circuit.

The surface is conductive and can cause personal injury or equipment damage if it touches a live electrical circuit.

v Some rubber floor mats contain small conductive fibers to decrease electrostatic

discharge. Do not use this type of mat to protect yourself from electrical shock.

v Do not work alone under hazardous conditions or near equipment that has

hazardous voltages.

v Locate the emergency power-off (EPO) switch, disconnecting switch, or electrical

outlet so that you can turn off the power quickly in the event of an electrical accident.

v Disconnect all power before you perform a mechanical inspection, work near

power supplies, or remove or install main units.

v Before you work on the equipment, disconnect the power cord. If you cannot

disconnect the power cord, have the customer power-off the wall box that supplies power to the equipment and lock the wall box in the off position.

v Never assume that power has been disconnected from a circuit. Check it to

make sure that it has been disconnected.

v If you have to work on equipment that has exposed electrical circuits, observe

the following precautions:

– Make sure that another person who is familiar with the power-off controls is

near you and is available to turn off the power if necessary.

– When you are working with powered-on electrical equipment, use only one

hand. Keep the other hand in your pocket or behind your back to avoid creating a complete circuit that could cause an electrical shock.

– When you use a tester, set the controls correctly and use the approved probe

leads and accessories for that tester.

– Stand on a suitable rubber mat to insulate you from grounds such as metal

floor strips and equipment frames.

v Use extreme care when you measure high voltages.

v To ensure proper grounding of components such as power supplies, pumps,

blowers, fans, and motor generators, do not service these components outside of their normal operating locations.

v If an electrical accident occurs, use caution, turn off the power, and send another

person to get medical aid.

Safety ix

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Safety statements

Important:

Each caution and danger statement in this document is labeled with a number. This number is used to cross reference an English-language caution or danger statement with translated versions of the caution or danger statement in the Safety Information document.

For example, if a caution statement is labeled with “Statement 1”, translations for that caution statement are in the Safety Information document under “Statement 1”.

Be sure to read all caution and danger statements in this document before you perform the procedures. Read any additional safety information that comes with the server or optional device before you install the device.

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Statement 1:

DANGER

Electrical current from power, telephone, and communication cables is hazardous.

To avoid a shock hazard: v Do not connect or disconnect any cables or perform installation,

maintenance, or reconfiguration of this product during an electrical storm.

v Connect all power cords to a properly wired and grounded electrical

outlet.

v Connect to properly wired outlets any equipment that will be attached to

this product.

v When possible, use one hand only to connect or disconnect signal

cables.

v Never turn on any equipment when there is evidence of fire, water, or

structural damage.

v Disconnect the attached power cords, telecommunications systems,

networks, and modems before you open the device covers, unless instructed otherwise in the installation and configuration procedures.

v Connect and disconnect cables as described in the following table when

installing, moving, or opening covers on this product or attached devices.

To Connect: To Disconnect:

1. Turn everything OFF.

2. First, attach all cables to devices.

3. Attach signal cables to connectors.

4. Attach power cords to outlet.

5. Turn device ON.

1. Turn everything OFF.

2. First, remove power cords from outlet.

3. Remove signal cables from connectors.

4. Remove all cables from devices.

Safety xi

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Statement 2:

CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of.

Do not:

v Throw or immerse into water v Heat to more than 100°C (212°F) v Repair or disassemble

Dispose of the battery as required by local ordinances or regulations.

Statement 4:

≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) ≥ 55 kg (121.2 lb)

CAUTION: Use safe practices when lifting.

Statement 5:

CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source.

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Safety xiii

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Statement 8:

CAUTION: Never remove the cover on a power supply or any part that has the following label attached.

Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician.

Statement 12:

CAUTION: The following label indicates a hot surface nearby.

Statement 13:

DANGER

Overloading a branch circuit is potentially a fire hazard and a shock hazard under certain conditions. To avoid these hazards, ensure that your system electrical requirements do not exceed branch circuit protection requirements. Refer to the information that is provided with your device for electrical specifications.

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Statement 15:

CAUTION: Make sure that the rack is secured properly to avoid tipping when the server unit is extended.

German Ordinance for Work gloss statement

The product is not suitable for use with visual display work place devices according to clause 2 of the German Ordinance for Work with Visual Display Units.

Das Produkt ist nicht für den Einsatz an Bildschirmarbeitsplätzen im Sinne§2der Bildschirmarbeitsverordnung geeignet.

Safety xv

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Chapter 1. Introduction

This guide is intended for use by a knowledgeable and trained hardware technician. It is not intended to be used by an untrained end user of the Lotus Foundations Appliance. Please contact your reseller or IT service provider or contact IBM support at 1–866–384–8324 option 2.

The Problem Determination and Service Guide contains information to help you solve problems that might occur in the IBM Lotus Foundations Appliance, Type 9234 CNU and 9234 DNU. It describes the diagnostic tools that come with the server, error codes and suggested actions, and instructions for replacing failing components.

Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your

responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation.

v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or

request IBM to install it, at no additional charge, under the type of warranty service that is designated for the server.

v Field replaceable unit (FRU): FRUs must be installed only by trained service

technicians.

For information about the terms of the warranty and getting service and assistance, see the Warranty and Support Information document, included with the Lotus Foundations Appliance.

Related documentation

In addition to this document, the following documentation also comes with the Lotus Foundations Appliance:

v Important Information and Pointer Flyer

v Important Information Flyer (green)

v pDSA CD

A documentation CD is also provided and contains the following:

v Lotus Foundations Appliance Quick Start Guide

v Warranty and Support Manual

v IBM Safety Manual

The server might have features that are not described in the documentation that comes with the server. The documentation might be updated occasionally to include information about those features, or technical updates might be available to provide additional information that is not included in the server documentation. These updates are available from the IBM Web site. To check for updated documentation and technical updates, complete the following steps.

Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document.

1. Go to http://www-01.ibm.com/software/lotus/support/

2. Under Search Lotus support, enter the search term ″Foundations Hardware″.

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3. In the search results, select the document ″Certified and Supported Hardware

Types for Lotus Foundations″.

4. Verify the hardware type in-use. Search via the indicated Foundations

Knowledge Base link(s) for more detailed information.

Notices and statements in this document

The caution and danger statements that appear in this document are also in the multilingual Safety Information document, which is on the IBM Lotus Foundations Documentation CD. Each statement is numbered for reference to the corresponding statement in the Safety Information document.

The following notices and statements are used in this document:

v Note: These notices provide important tips, guidance, or advice. v Important: These notices provide information or advice that might help you avoid

inconvenient or problem situations.

v Attention: These notices indicate potential damage to programs, devices, or

data. An attention notice is placed just before the instruction or situation in which damage might occur.

v Caution: These statements indicate situations that can be potentially hazardous

to you. A caution statement is placed just before the description of a potentially hazardous procedure step or situation.

v Danger: These statements indicate situations that can be potentially lethal or

extremely hazardous to you. A danger statement is placed just before the description of a potentially lethal or extremely hazardous procedure step or situation.

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Features and specifications

The following information is a summary of the features and specifications of the server. Depending on the server model, some features might not be available, or some specifications might not apply.

Table 1. Features and specifications

Microprocessor:

v Supports one Intel

microprocessor, 1066 MHz/3M, 2.53 GHz dual-core or one Intel X3330 microprocessor, 1333 MHz/6M, 2.66 GHz quad-core

Memory:

v Minimum: 2 GB v Maximum: 8 GB v Types: PC2-5300 or PC2-6400, ECC

unbuffered double-data-rate 2 (DDR2) 667 or 800 MHz SDRAM

v Connectors: four dual inline memory

module (DIMM) connectors, two-way interleaved

Drives (depending on the model):

v Hard disk drive: Simple-swap SATA

(250 GB or 500 GB)

v Hotswappable idb drive for backup (1

TB)

Drive bays:

v Two 5.25 in. half-high bays (one LCD

display and one idb drive installed)

v Four 2.5 in. slim-high hard disk drive

bays

E7200

Fans:

Three speed-controlled fans.

Power supply:

v One non-redundant 401-watt (90-240 V

ac)

Size:

v Height: 438 mm (17.25 in.) v Depth: 540 mm (21.25 in.) v Width: 216 mm (8.5 in.) v Weight: 16.3 kg (36 lb) to 25.2 kg (56

lb) depending upon configuration

Integrated functions:

v Mini-baseboard management controller

(mini-BMC)

v Broadcom BCM5722 10/100/1000

Ethernet controller on the system board with RJ-45 Ethernet port

v One internal single-channnel (four ports

per channel) SAS/SATA controller (mini-PCI slot)

v Two serial ports v One parallel port v Six-port Serial ATA controller v Eight Universal Serial Bus (USB) v2.0

ports (two on front and four on rear, one internal for optional tape drive, and one internal for optional Remote Supervisor Adapter II SlimLine)

v Onboard ATI ES1000 video controller

– Compatible with SVGA and VGA – 64 MB DDR2 SDRAM video memory – LCD display – Interposer card – 5 12 MB I DE PATA flash card (DOM) – Removable idb hard drive kit – Dual port PCI 1000 Ethernet card

Diagnostic LEDs:

v Fans v Hard disk drives v Memory v Microprocessor v PCI slots v Power supply v VRD

Acoustical noise emissions:

v Sound power, idling: 5.0 bel v Sound power, operating: 5.3 bel

Environment:

v Air temperature:

– Server on: 10° to 35°C (50° to 95°F)

Altitude: 0 to 914.4 m (3000 ft)

– Server on: 10° to 32°C (50° to 89.6°F)

Altitude: 914.4 m (3000 ft) to 2133.6 m (7000 ft)

– Server off: 10° to 43°C (50° to 109.4°F)

Maximum altitude: 2133.6 m (7000 ft)

– Shipping: -40° to 60°C (-40° to 140°F)

v Humidity (operating and storage):

– Server on: 8% to 80% – Server off: 8% to 80%

Heat output:

Approximate heat output in British thermal units (Btu) per hour: v Minimum configuration: 630 Btu per hour

(185 watts)

v Maximum configuration: 1784 Btu per hour

(523 watts)

Electrical input:

v Sine-wave input (50 or 60 Hz) required v Input voltage and frequency ranges

automatically selected

v Input voltage low range:

– Minimum: 100 V ac – Maximum: 127 V ac

v Input voltage high range:

– Minimum: 200 V ac – Maximum: 240 V ac

v Input kilovolt-amperes (kVA) approximately:

– Minimum: 0.20 kVA (all models) – Maximum: 0.55 kVA

Notes:

1. Power consumption and heat output vary depending on the number and type of optional features that are installed and the power-management optional features that are in use.

2. These levels were measured in controlled acoustical environments according to the procedures specified by the American National Standards Institute (ANSI) S12.10 and ISO 7779 and are reported in accordance with ISO 9296. Actual sound-pressure levels in a given location might exceed the average stated values because of room reflections and other nearby noise sources. The declared sound-power levels indicate an upper limit, below which a large number of computers will operate.

Chapter 1. Introduction

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Server controls, LEDs, and power

This section describes the controls and light-emitting diodes (LEDs) and how to turn the server on and off.

Front view

The following illustration shows the controls, LEDs, and connectors on the front of the server.

Power-control button

Press this button to turn the server on and off manually.

LCD display

Displays basic server status information and can be used with the control panel buttons, to configure basic server settings.

Cancel button

Cancels actions performed on the LCD control panel and can be used for navigating out of menu options.

Hotswappable idb disk

Performs full and incremental backups of server settings and data.

Disk activity LED

When this green LED is lit, it indicates that the idb disk is in use, either performing a backup of data or restoring data. This activity light will also flicker during startup and shutdown of the server.

Direction arrow

Used to navigate through the LCD display settings and can also be used to adjust specific settings such as IP address configuration.

Backup & Restore buttons

These buttons can be used to initiate either a server backup or restore from the control panel, in the event that WebConfig is inaccessible.

Enter button

Use for navigation and configuration of the LCD display.

idb disk lock

Locks the idb disk into place. Backup and restore procedures will not work if the idb disk is not locked.

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Upper bezel door

Covers the LCD display and control panel, and the hotswappable idb disk.

Chapter 1. Introduction 5

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Rear view

The following illustration shows the connectors and LEDs on the rear of the server.

Power cord connector

Connect the power cord to this connector.

Serial 2 connector

Connect a 9-pin serial device to this connector.

Parallel connector

Connect a parallel device to this connector.

Serial 1 connector

Connect a 9-pin serial device to this connector.

Video connector

Connect a monitor to this connector.

USB connectors

Connect USB devices to these connectors.

Ethernet connectors

Use this connector to connect the server to a network. Eth0 is dedicated to LAN usage, while Eth1 and Eth2 are dedicated to Internet connectivity.

Ethernet transmit/receive activity LED

This LED is on the Ethernet connector on the rear of the server. When this LED is lit, it indicates that there is activity between the server and the network.

Ethernet link status LED

This LED is on the Ethernet connector on the rear of the server. When this LED is lit, it indicates that there is an active connection on the Ethernet port.

Server power features

When the server is connected to an ac power source but is not turned on, the operating system does not run, and all core logic except the service processor is

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shut down; however, the server can respond to requests from the service processor, such as a remote request to turn on the server. The power-on LED flashes to indicate that the server is connected to ac power but not turned on.

Turning on the server

Approximately 20 seconds after the server is connected to ac power, the power-control button becomes active, and one or more fans might start running to provide cooling while the server is connected to power. You can turn on the server and start the operating system by pressing the power-control button. Or, if a power failure occurs while the server is turned on, the server will restart automatically when power is restored.

Turning off the server

When you turn off the server and leave it connected to ac power, the server can respond to requests from the service processor, such as a remote request to turn on the server. While the server remains connected to ac power, one or more fans might continue to run. To remove all power from the server, you must disconnect it from the power source.

Some operating systems require an orderly shutdown before you turn off the server. See your operating-system documentation for information about shutting down the operating system.

Statement 5:

The server can be turned off in any of the following ways:

v You can turn off the server from the operating system, if your operating system

supports this feature. After an orderly shutdown of the operating system, the server will be turned off automatically.

v You can press the power-control button to start an orderly shutdown of the

operating system and turn off the server, if your operating system supports this feature.

v If the operating system stops functioning, you can press and hold the

power-control button for more than 4 seconds to turn off the server.

v If an optional Remote Supervisor Adapter II SlimLine is installed in the server, the

server can be turned off from the Remote Supervisor Adapter II SlimLine user interface.

v If the Wake on LAN feature turned on the server, the Wake on LAN feature can

turn off the server.

Chapter 1. Introduction 7

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v The server can turn itself off as an automatic response to a critical system

failure.

Connectors, LEDs, and jumpers

The illustrations in this section show the connectors, light-emitting diodes (LEDs), and jumpers on the system board. The illustrations might differ slightly from your hardware.

System-board internal connectors

The following illustration shows the internal connectors on the system board.

Main power

System fan connector

Battery

Microprocessor power

Microprocessor fan

(optional) External USB diskette drive

DIMM 1 DIMM 2

DIMM 3 DIMM 4

Microprocessor Front panel

Hard disk drive fan

Front USBs

SATA 0 SATA 1 SATA 2

SATA 3 SATA 4 SATA 5

Hot-swap hard disk drive backplane

USB tape drive

PCI-X enablement card connector

Mini-BMC boot loader

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Wake on LAN

Mini-PCI slot

Mini-BMC JTAG connector

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System-board external connectors

The following illustration shows the external input/output (I/O) connectors on the system board.

Chapter 1. Introduction 9

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System-board optional-devices connectors

The following illustration shows the system-board connectors for user-installable optional devices.

Remote Supervisor Adapter II Slim Line

Slot 1, PCI Express x8

Slot 2, PCI Express x4 (x1)

Slot 3, PCI-X 64-bit 133 MHz

Slot 4, PCI 32-bit 33 MHz

DIMM 1 DIMM 2

DIMM 3 DIMM 4

Slot 5, PCI 32-bit 33 MHz

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System-board LEDs

The following illustration shows the LEDs on the system board.

Slot 1, PCI Express x8 LED

Slot 2, PCI Express x4 LED

Slot 3, PCI-X 64-bit 133 MHz LED

Board VRD fault LED

Standby power LED

System fan LED

Microprocessor fan LED

DIMM 1 LED

DIMM 2 LED

DIMM 3 LED

DIMM 4 LED

Hard drive fan LED

Slot 4, PCI 32-bit 33 MHz LED

Slot 5, PCI 32-bit 33 MHz LED

Mini-BMC heartbeat LED

Mini-PCI slot LED

Microprocessor LED

Chapter 1. Introduction 11

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System-board jumpers

The following illustration shows the jumpers on the system board.

Boot block jumper (JP6)

Clear CMOS jumper (JP1)

Mini-BMC force update jumper (JP3)

The following table describes the function of each jumper block.

Table 2. System-board jumper blocks

Jumper number Jumper name Jumper setting

JP1 Clear CMOS jumper

v Pins 1 and 2: Keep CMOS data (default)

v Pins 2 and 3: Clear the CMOS data, which

clears the power-on password. Make sure that the ac power source is disconnected from the server. Note: Changing the position of this jumper does not affect the administrator password check if an administrator password is set. If the administrator password is set and forgotten, remove and then reinstall the battery.

JP3 Mini-BMC force update Pins 1 and 2: Open (default).

Note: You do not need to set this jumper because it stays at this setting.

JP6 Boot block jumper (JP6)

v Pins 1 and 2: Normal (default)

v Pins 2 and 3: Recover boot block (see

“Updating (flash-update) the BIOS code on the server” on page 109)

12 Lotus Foundations Appliance, Type 9234 CNU and 9234 DNU: Problem Determination and Service Guide

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Chapter 2. Configuration information and instructions

The firmware for the server is periodically updated and is available for download from the Web. This chapter provides information about updating the firmware and using the configuration utilities.

Updating the firmware

The firmware for the server is periodically updated and is available for download on the Web. Go tohttp://www.ibm.com/systems/support/ to check for the latest level of firmware, such as BIOS code, vital product data (VPD) code, device drivers, and service processor firmware. Download the latest firmware for the server; then, install the firmware, using the instructions that are included with the downloaded files.

When you replace a device in the server, you might have to either update the server with the latest version of the firmware that is stored in memory on the device or restore the pre-existing firmware from a diskette or CD image.

To download firmware for the Lotus Foundations Appliance from the Web go tohttp://www.ibm.com/systems/support/, click the System X link, and choose Lotus Foundations Appliance from the Product family drop down box. The following firmware items are available:

v BIOS code

v Diagnostics programs

v Mini-BMC firmware

v Ethernet firmware

v ServeRAID firmware

v SAS/SATA firmware

Major components contain VPD code. You can select to update the VPD code when you update the BIOS code.

Using the Configuration/Setup Utility program

This section provides instructions for starting the Configuration/Setup Utility program and descriptions of the menu choices that are available.

Starting the Configuration/Setup Utility program

To start the Configuration/Setup Utility program, complete the following steps:

1. Turn on the server. If the server is already on when you start this procedure, you must shut down the operating system, turn off the server, wait a few seconds until all in-use LEDs are turned off, and restart the server.

2. When the message Press F1 for Configuration/Setup, Press F12 for Boot Menu is displayed, press F1. (This prompt is displayed on the screen for only a few seconds. You must press F1 quickly.) If you have set both a power-on password and an administrator password, you must type the administrator password to access the full Configuration/Setup Utility menu. If you do not type the administrator password, a limited Configuration/Setup Utility menu is available.

3. Follow the instructions on the screen.

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Configuration/Setup Utility menu choices

The following choices are on the Configuration/Setup Utility main menu. Depending on the version of the BIOS code, some menu choices might differ slightly from these descriptions.

Note: When you use the server for the first time, you might want to use the Configuration/Setup Utility menu choice Load Default Settings to reset the Configuration/Setup Utility menu choices to the factory default settings, in case they were changed before you received the server. Otherwise, some choices might not be displayed in the menu.

v System Summary

Select this choice to view configuration information, including the amount of installed memory. When you make configuration changes through other choices in the Configuration/Setup Utility program, the changes are reflected in the system summary; you cannot change settings directly in the system summary.

This choice is on the full and limited Configuration/Setup Utility menu. – Processor Summary

Select this choice to view the processor information, including the type, speed, and cache size of the microprocessor.

v System Information

Select this choice to view information about the server. When you make changes through other choices in the Configuration/Setup Utility program, some of those changes are reflected in the system information; you cannot change settings directly in the system information.

This choice is on the full Configuration/Setup Utility menu only.

v Devices and I/O Ports

Select this choice to view or change device assignments and input/output (I/O) ports. Select this choice to enable or disable the integrated SAS/SATA controller and Ethernet controller, and standard connectors (such as serial and parallel). Enable is the default setting for all controllers. If you disable a device, it cannot be configured, and the operating system will not be able to detect it (this is equivalent to disconnecting the device). If you disable the integrated SAS/SATA controller and no SAS/SATA adapter is installed, the server will have no SAS/SATA capability. If you disable the integrated Ethernet controller and no Ethernet adapter is installed, the server will have no Ethernet capability.

This choice is on the full Configuration/Setup Utility menu only. – Serial Port 1

Select this choice to set up serial port 1.

– Serial Port 2

Select this choice to set up serial port 2.

– Parallel Port Setup

Select this choice to set up the parallel port and to adjust the parallel port resources and features.

– Remote Console Redirection

Select this choice to enable and configure serial remote video and keyboard redirection.

– SATA Programming Interface

Select this choice to disable, enable, or configure the Serial ATA.

14 Lotus Foundations Appliance, Type 9234 CNU and 9234 DNU: Problem Determination and Service Guide

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To comply with the 4690 OS requirement, this option provides a Legacy Only (4690) mode that you can select from the menu. When you select the Legacy Only (4690) mode, this enables the SATA 0 through SATA 3 ports for the

4690 OS.

– Planar Ethernet

Select this choice to disable or enable the Ethernet on the system board.

– USB Support

Select this choice to enable or disable the USB support.

– Video

Select this choice to view the video information.

– System MAC Addresses

Select this choice to view the MAC addresses for network devices that are installed in the server.

v Date and Time

Select this choice to set the date and time in the server, in 24-hour format (hour:minute:second).

This choice is on the Configuration/Setup Utility menu only.

v System Security

Select this choice to set passwords. See “Using passwords” on page 17 for more information about passwords.

– Administrator Password

This choice is on the full Configuration/Setup Utility menu only.

Select this choice to set or change an administrator password. An administrator password is intended to be used by a system administrator; it limits access to the full Configuration/Setup Utility menu. If an administrator password is set, the full Configuration/Setup Utility menu is available only if you type the administrator password at the password prompt.

– Power-on Password

Select this choice to set, change, or delete a power-on password.

v Start Options

Select this choice to view or change the startup options. Changes in the start options take effect when you restart the server.

You can set keyboard operating characteristics, such as the keyboard speed, and you can specify whether the server starts with the keyboard number lock on or off.

You can enable or disable the hard disk drive self-monitoring, analysis, and reporting technology (SMART) function.

You can enable a virus-detecting test that checks for changes in the boot record when the server starts.

– Startup Sequence Options

Select this choice to view the Startup Sequence Options menu. The startup sequence specifies the order in which the server checks devices to find a boot record. The server starts from the first boot record that it finds.

v Advanced Setup

Select this choice to change values for advanced hardware features, such as CPU options and PCI configuration.

Important: The server might malfunction if these settings are incorrectly configured. Follow the instructions on the screen carefully.

This choice is on the full Configuration/Setup Utility menu only.

Chapter 2. Configuration information and instructions 15

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– CPU Options

Select this choice to view or change the options that control the behavior of the CPU.

– PCI Bus Control

Select this choice to view or change the system resources that are used by the installed PCI or PCI-Express devices.

– RSA II Settings

This choice is displayed only when a Remote Supervisor Adapter II SlimLine is installed in the server.

Select this choice to view the DHCP IP address and settings and the Remote Supervisor Adapter II SlimLine MAC address; to view or change the DHCP control, static IP address, operating-system USB selections; and to save the values and reboot the Remote Supervisor Adapter II SlimLine.

– Baseboard Management Controller (BMC) Setting

Select this choice to change the Intelligent Platform Management Interface (IPMI) settings for the mini-BMC controller.

- IPMI Specification Version

This nonselectable item displays the IPMI specification version.

- BMC Firmware Version

This nonselectable item displays the mini-BMC firmware version.

- BMC Build Date

This nonselectable item displays the date that the mini-BMC code was built.

- BMC Build Level

This nonselectable item displays the version of the mini-BMC code.

- Existing Event Log number

This nonselectable item displays the number of entries in the system-event log.

- BMC POST Watchdog This option enables or disables the POST watchdog. Disabled is the

default setting.

- BMC POST Watchdog Timeout

This option enables or disables the mini-BMC POST watchdog timer.

- System - BMC Serial Port Sharing

Select this choice to specify whether the serial port that the mini-BMC uses is shared with the other system components or is dedicated to the mini-BMC. When this option is enabled, the mini-BMC controls the serial port by way of remote commands. If this option is disabled, the serial port is assigned to the mini-BMC, unless the BMC Serial Port Access Mode option is set to disabled.

- BMC Serial Port Access Mode

Select this choice to set the mini-BMC access mode for the system serial port. Shared is the default setting. You can choose from the following access modes:

Shared

16 Lotus Foundations Appliance, Type 9234 CNU and 9234 DNU: Problem Determination and Service Guide

The serial port is available for use by POST and the operating system, however, the mni-BMC can still monitor the serial data for a take-control sequence.

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Pre-Boot

The mini-BMC has control of the serial port before the operating system is booted, however, after the operating system is booted, the mini-BMC will not have access to the serial port until you turn off the server or reset the settings.

Dedicated

The mini-BMC has complete control of the serial port. POST and the operating system will not be allowed to use the serial port.

Disabled

The mini-BMC has access to the serial port.

- Reboot System on NMI

This option sets the mini-BMC timer to automatically reboot the server after an NMI occurs. Enabled is the default setting.

- User Account Settings

Select this choice to view the user account settings for the mini-BMC.

- BMC Network Configuration

Select this choice to configure specific network settings for the mini-BMC.

- BMC System Event Log

Select this choice to view the mini-BMC system-event log, which contains all system-error messages that have been generated. Use the arrow keys to move among pages in the log. Run the diagnostic programs to get more information about the error codes. Select Clear BMC System Event Log to clear the mini-BMC system-event logs.

v Event/Error Logs

Select this choice to view or clear error logs. – System Event/Error Log

Select this choice to view the system-event and error messages that the system generated during POST and run time. by the SMI handler and by the service processor. The most recent event or error is displayed first. Use the Down Arrow key to view the older entries, and use the Up Arrow key to view the newer entries. Select Clear system logs and press Enter to erase the system event/error log.

v Save Settings

Select this choice to save the changes that you have made in the settings.

v Restore Settings

Select this choice to cancel the changes that you have made in the settings and restore the previous settings.

v Load Default Settings

Select this choice to cancel the changes that you have made in the settings and restore the factory settings.

v Exit Setup

Select this choice to exit from the Configuration/Setup Utility program. If you have not saved the changes that you have made in the settings, you are asked whether you want to save the changes or exit without saving them.

Using passwords

You can use any combination of up to seven characters (A - Z,a-z,and0-9)for the power-on (user) password or the administrator password.

Chapter 2. Configuration information and instructions 17

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If you set a power-on password and an administrator password, you can type either password at the password prompt that is diaplayed as you start the computer. However, if you want to change the settings in the Configuration/Setup Utility program, you must type the administrator password to access the full Configuration/Setup Utility menu. If you type the power-on password, you have access to only the limited Configuration/Setup Utility menu.

Keep a record of the password in a secure place. If you forget the power-on password or administrator password, you can regain access to the computer through one of the following methods:

v If you have forgotten the power-on password and an administrator password is

set, type the administrator password at the power-on prompt. Start the Configuration/Setup Utility program and change the power-on password.

v Remove the battery and then install the battery.

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Chapter 3. Parts listing, Lotus Foundations Appliance Type 9234

The following replaceable components are available for all models of the Lotus Foundations Appliance, except as specified otherwise in Table 3 on page 20. For an updated parts listing on the Web, complete the following steps.

Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document.

1. Go to http://www-01.ibm.com/software/lotus/support/

2. Under Search Lotus support, enter the search term ″Foundations Hardware″.

3. In the search results, select the document ″Certified and Supported Hardware Types for Lotus Foundations″.

4. Verify the hardware type in-use. Search via the indicated Foundations Knowledge Base link(s) for more detailed information.

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Replaceable server components

Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your

responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation.

v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or

request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.

v Field replaceable unit (FRU): FRUs must be installed only by trained service

technicians.

For information about the terms of the warranty and getting service and assistance, see the Warranty and Support Information document included with the Lotus Foundations Appliance.

Table 3. Parts listing, Types 9234 CNU & DNU

CRU part

number

Index Description

1 Chassis assembly 44X0386

2 Front-panel assembly 44E7571

3 Front USB connector assembly 26K7340

4 LCD control panel and display 46C6561

5 Hotswappable idb drive kit 46M6560

6 Bezel, upper 46M6507

7 Bezel, lower 46M6557

8 Hard disk drive, SATA, 3.- inch 250 GB,

fixed/simple-swap, with tray (optional)

8 Hard disk drive, SATA, 3.5-inch 500 GB,

fixed/simple-swap, with tray (optional)

9 Retention bracket (front), adapter 13N2993

10 Hard disk drive cage, 2.5-inch drives (four bays) 42C8910

11 Hard disk drive backplane (for 2.5-inch and 3.5 in

Hot-Swap SAS/SATA hard disk drives)

11 Hard disk drive backplate (for 3.5-inch Simple-Swap SATA

hard disk drives)

12 Hard disk drive fan assembly (for 2.5-inch drive cage with

4 bays)

13 System board assembly 44E7312

14 SAS/SATA RAID 01 controller 43W4297

15 Microprocessor, 1066 MHz/3M, 2.53 GHz dual-core

(model: Intel E7200)

15 Microprocessor, 1333 MHz/6M, 2.66 GHz quad-core

(model: Intel X3330)

16 ID E PATA Flash Module (DOM) 46M6587

17 SATA interposer card 46D1649

18 Side cover with lock 25R8859

(Tier 1)

39M4511

39M4517

CRU part

number

(Tier 2)

44E8783

25R8842

39Y9860

FRU part

number

46M0338

46M0340

20 Lotus Foundations Appliance, Type 9234 CNU and 9234 DNU: Problem Determination and Service Guide

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Table 3. Parts listing, Types 9234 CNU & DNU (continued)

Index Description

CRU part

number

(Tier 1)

CRU part

number

(Tier 2)

19 Fan sink 43W0401

20 Power supply, non-redundant 401 watt 39Y7330

21 Memory, 1 GB DDR2/667 MHz PC2-5300 ECC 41Y2728

21 Memory, 2 GB DDR2/667 MHz PC2-5300 ECC (optional) 46C7427

22 System fan, rear 25R8829

PRO/1000 PT Dual Port Server adapter 39Y6070

Battery, 3.0 volt 33F8354

Cable, 18-inch SATA signal 39Y9810

Cable, 401 watt DAS (for non-redundant power supply

25R8849

and hot-swap drives connection)

Cable, mini-SAS/SATA 4X signal (models: 34x, 42x, 52x,

41Y3884

54x, 72x, 74x)

EMC I/O shield (for system I/O ports) 25R8843

EMC shield kit (for 5.25 in. and 3.5 in. drive bays) 13N2997

Feet, chassis 13N2985

Keylock, keyed-alike 26K7364

Keylock, keyed-random 26K7364

Microprocessor backplate assembly (mounting bracket) 25R8843

Retention module (for fan sink) 25R8873

System service label 44E7281

Tray assembly, simple-swap 25R8864

FRU part

number

Chapter 3. Parts listing, Lotus Foundations Appliance Type 9234 21

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Power cords

For your safety, IBM provides a power cord with a grounded attachment plug to use with this IBM product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet.

IBM power cords used in the United States and Canada are listed by Underwriter’s Laboratories (UL) and certified by the Canadian Standards Association (CSA).

For units intended to be operated at 115 volts: Use a UL-listed and CSA-certified cord set consisting of a minimum 18 AWG, Type SVT or SJT, three-conductor cord, a maximum of 15 feet in length and a parallel blade, grounding-type attachment plug rated 15 amperes, 125 volts.

For units intended to be operated at 230 volts (U.S.): Use a UL-listed and CSA-certified cord set consisting of a minimum 18 AWG, Type SVT or SJT, three-conductor cord, a maximum of 15 feet in length and a tandem blade, grounding-type attachment plug rated 15 amperes, 250 volts.

For units intended to be operated at 230 volts (outside the U.S.): Use a cord set with a grounding-type attachment plug. The cord set should have the appropriate safety approvals for the country in which the equipment will be installed.

IBM power cords for a specific country or region are usually available only in that country or region.

IBM power cord part number Used in these countries and regions

39M5206 China

39M5102 Australia, Fiji, Kiribati, Nauru, New Zealand, Papua New Guinea

39M5123 Afghanistan, Albania, Algeria, Andorra, Angola, Armenia, Austria,

Azerbaijan, Belarus, Belgium, Benin, Bosnia and Herzegovina, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo (Democratic Republic of), Congo (Republic of), Cote D’Ivoire (Ivory Coast), Croatia (Republic of), Czech Republic, Dahomey, Djibouti, Egypt, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Finland, France, French Guyana, French Polynesia, Germany, Greece, Guadeloupe, Guinea, Guinea Bissau, Hungary, Iceland, Indonesia, Iran, Kazakhstan, Kyrgyzstan, Laos (People’s Democratic Republic of), Latvia, Lebanon, Lithuania, Luxembourg, Macedonia (former Yugoslav Republic of), Madagascar, Mali, Martinique, Mauritania, Mauritius, Mayotte, Moldova (Republic of), Monaco, Mongolia, Morocco, Mozambique, Netherlands, New Caledonia, Niger, Norway, Poland, Portugal, Reunion, Romania, Russian Federation, Rwanda, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Slovakia, Slovenia (Republic of), Somalia, Spain, Suriname, Sweden, Syrian Arab Republic, Tajikistan, Tahiti, Togo, Tunisia, Turkey, Turkmenistan, Ukraine, Upper Volta, Uzbekistan, Vanuatu, Vietnam, Wallis and Futuna, Yugoslavia (Federal Republic of), Zaire

39M5130 Denmark

39M5144 Bangladesh, Lesotho, Macao, Maldives, Namibia, Nepal,

Pakistan, Samoa, South Africa, Sri Lanka, Swaziland, Uganda

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IBM power cord part number Used in these countries and regions

39M5151 Abu Dhabi, Bahrain, Botswana, Brunei Darussalam, Channel

Islands, China (Hong Kong S.A.R.), Cyprus, Dominica, Gambia, Ghana, Grenada, Iraq, Ireland, Jordan, Kenya, Kuwait, Liberia, Malawi, Malaysia, Malta, Myanmar (Burma), Nigeria, Oman, Polynesia, Qatar, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Seychelles, Sierra Leone, Singapore, Sudan, Tanzania (United Republic of), Trinidad and Tobago, United Arab Emirates (Dubai), United Kingdom, Yemen, Zambia, Zimbabwe

39M5158 Liechtenstein, Switzerland

39M5165 Chile, Italy, Libyan Arab Jamahiriya

39M5172 Israel

39M5095 220 - 240 V

Antigua and Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Caicos Islands, Canada, Cayman Islands, Colombia, Costa Rica, Cuba, Dominican Republic, Ecuador, El Salvador, Guam, Guatemala, Haiti, Honduras, Jamaica, Mexico, Micronesia (Federal States of), Netherlands Antilles, Nicaragua, Panama, Peru, Philippines, Saudi Arabia, Thailand, Taiwan, United States of America, Venezuela

39M5081 110 - 120 V

39M5219 Korea (Democratic People’s Republic of), Korea (Republic of)

39M5199 Japan

39M5068 Argentina, Paraguay, Uruguay

39M5226 India

39M5233 Brazil

Chapter 3. Parts listing, Lotus Foundations Appliance Type 9234 23

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24 Lotus Foundations Appliance, Type 9234 CNU and 9234 DNU: Problem Determination and Service Guide

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Chapter 4. Removing and replacing server components

Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your

responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation.

v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or

request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.

v Field replaceable unit (FRU): FRUs must be installed only by trained service

technicians.

See Chapter 3, “Parts listing, Lotus Foundations Appliance Type 9234,” on page 19 to determine whether a component is a Tier 1 CRU, Tier 2 CRU, or FRU.

For information about the terms of the warranty and getting service and assistance, see the Warranty and Support Information document included with the Lotus Foundations Appliance.

Installation guidelines

Before you remove or replace a component, read the following information:

v Read the safety information that begins on page vii and the guidelines in

“Handling static-sensitive devices” on page 28. This information will help you work safely.

v When you install your new server, take the opportunity to download and apply

the most recent firmware updates. This step will help to ensure that any known issues are addressed and that your server is ready to function at maximum levels of performance. To download firmware updates for your server, complete the following steps.

Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document.

1. Go to http://www-01.ibm.com/software/lotus/support/

2. Under Search Lotus support, enter the search term ″Foundations Hardware″.

3. In the search results, select the document ″Certified and Supported Hardware Types for Lotus Foundations″.

4. Verify the hardware type in-use. Search via the indicated Foundations Knowledge Base link(s) for more detailed information.

v Before you install optional hardware devices, make sure that the server is

working correctly. Start the server, and make sure that the operating system starts, if an operating system is installed, or that a 19990305 error code is displayed, indicating that an operating system was not found but the server is otherwise working correctly. If the server is not working correctly, see the Diagnostics section for more information.

v Observe good housekeeping in the area where you are working. Place removed

covers and other parts in a safe place.

v If you must start the server while the cover is removed, make sure that no one is

near the server and that no other objects have been left inside the server.

v Do not attempt to lift an object that you think is too heavy for you. If you have to

lift a heavy object, observe the following precautions:

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– Make sure that you stand safely without slipping.

– Distribute the weight of the object equally between your feet.

– Use a slow lifting force. Never move suddenly or twist when you lift a heavy

object.

– To avoid straining the muscles in your back, lift by standing or by pushing up

with your leg muscles

v Make sure that you have an adequate number of properly grounded electrical

outlets for the server, monitor, and other devices.

v Back up all important data before you make changes to disk drives.

v Have a small flat-blade screwdriver available.

v You do not have to turn off the server to install or replace hot-swap power

supplies, hot-plug adapters, or hot-plug Universal Serial Bus (USB) devices. However, you must turn off the server before performing any steps that involve removing or installing adapter or system-board cables.

v Blue on a component indicates touch points, where you can grip the component

to remove it from or install it in the server, open or close a latch, and so on.

v Orange on a component or an orange label on or near a component indicates

that the component can be hot-swapped, which means that if the server and operating system support hot-swap capability, you can remove or install the component while the server is running. (Orange can also indicate touch points on hot-swap components.) See the instructions for removing or installing a specific hot-swap component for any additional procedures that you might have to perform before you remove or install the component.

v When you are finished working on the server, reinstall all safety shields, guards,

labels, and ground wires.

v For a list of supported optional devices for the server, see http://www.ibm.com/

servers/eserver/serverproven/compat/us/.

System reliability guidelines

To help ensure proper cooling and system reliability, make sure that:

v If the server has redundant power, each of the power-supply bays has a power

supply installed in it.

v There is adequate space around the server to allow the server cooling system to

work properly. Leave approximately 50 mm (2 in.) of open space around the front and rear of the server. Do not place objects in front of the fans. For proper cooling and airflow, replace the server cover before you turn on the server. Operating the server for extended periods of time (more than 30 minutes) with the server cover removed might damage server components.

v You have followed the cabling instructions that come with optional adapters.

v You have replaced a failed fan within 48 hours.

v You have replaced a hot-swap drive within 10 minutes of removal.

v You do not run the server without the air baffle installed. Operating the server

without the air baffle might cause the microprocessor to overheat.

v The microprocessor socket always contains a microprocessor and fan sink.

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Working inside the server with the power on

Attention: Static electricity that is released to internal server components when

the server is powered-on might cause the server to halt, which might result in the loss of data. To avoid this potential problem, always use an electrostatic-discharge wrist strap or other grounding system when working inside the server with the power on.

The server supports hot-plug, hot-add, and hot-swap devices and is designed to operate safely while it is turned on and the cover is removed. Follow these guidelines when you work inside a server that is turned on:

v Avoid wearing loose-fitting clothing on your forearms. Button long-sleeved shirts

before you work inside the server; do not wear cuff links while you are working inside the server.

v Do not allow your necktie or scarf to hang inside the server.

v Remove jewelry, such as bracelets, necklaces, rings, and loose-fitting wrist

watches.

v Remove items from your shirt pocket, such as pens and pencils, that might fall

into the server as you lean over it.

v Avoid dropping any metallic objects, such as paper clips, hairpins, and screws,

into the server.

Chapter 4. Removing and replacing server components 27

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Handling static-sensitive devices

Attention: Static electricity can damage the server and other electronic devices.

To avoid damage, keep static-sensitive devices in their static-protective packages until you are ready to install them.

To reduce the possibility of damage from electrostatic discharge, observe the following precautions:

v Limit your movement. Movement can cause static electricity to build up around

you.

v The use of a grounding system is recommended. For example, wear an

electrostatic-discharge wrist strap, if one is available. Always use an electrostatic-discharge wrist strap or other grounding system when working inside the server with the power on.

v Handle the device carefully, holding it by its edges or its frame.

v Do not touch solder joints, pins, or exposed circuitry.

v Do not leave the device where others can handle and damage it.

v While the device is still in its static-protective package, touch it to an unpainted

metal part on the outside of the server for at least 2 seconds. This drains static electricity from the package and from your body.

v Remove the device from its package and install it directly into the server without

setting down the device. If it is necessary to set down the device, put it back into its static-protective package. Do not place the device on the server cover or on a metal surface.

v Take additional care when handling devices during cold weather. Heating reduces

indoor humidity and increases static electricity.

Returning a device or component

If you are instructed to return a device or component, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.

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Connecting the cables

You must turn off the server before you connect any cables to or disconnect any cables from the server.

Note: If the cable that you are connecting or disconnecting is a USB cable, however, you do not have to turn off the server.

See the documentation that comes with optional devices for additional cabling instructions. It might be easier for you to route cables before you install certain devices.

For details about the locations and functions of the input/output connectors, see “Server controls, LEDs, and power” on page 4.

The following illustration shows the locations of the input/output connectors. Detailed cabling instructions for installing the server in a rack are in the Rack Installation Instructions that come with the server.

Chapter 4. Removing and replacing server components 29

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Removing and replacing Tier 1 CRUs

Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation.

The illustrations in this document might differ slightly from your hardware.

Removing the side cover

Attention: Operating the server for more than 30 minutes with the side cover

removed might damage server components. For proper cooling and airflow, replace the side cover before you turn on the server.

To remove the side cover, complete the following steps:

1. Read the safety information that begins on page vii and “Installation guidelines” on page 25.

2. If you are replacing a non-hot-swap component, turn off the server and all attached devices; then, disconnect all power cords and external cables.

3. Unlock the side cover.

4. Press the cover-release latch down, as indicated by the two arrows on the latch, and tilt the top of the side cover away from the chassis.

5. Lift the side cover off the server and set it aside.

6. If you are instructed to return the side cover, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.

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Installing the side cover

Attention: For proper cooling and airflow, replace the side cover before you turn

on the server. Operating the server for extended periods of time (more than 30 minutes) with the side cover removed might damage server components.

To install the side cover, complete the following steps:

1. Make sure that all cables, adapters, and other components are installed and seated correctly and that you have not left loose tools or parts inside the server. Also, make sure that all internal cables are correctly routed.

2. If you removed the upper and lower bezels, reinstall them before you replace the side cover (see “Installing the upper bezel” on page 33 and “Installing the lower bezel” on page 35).

Important: The cover lock must be in the unlocked (opened) position before you install the side cover.

3. Position the lip on the bottom edge of the side cover on the ledge on the bottom of the chassis; then, rotate the cover up to the chassis. Press down on the cover release latch and push the cover completely closed until it latches securely into place.

4. Lock the side cover.

5. Reconnect the external cables and power cords; then, turn on the attached devices and turn on the server.

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Removing the upper bezel

When you work with some devices, such as the drives in bays 1 through 3, you must first remove the upper bezel to access the devices.

To remove the upper bezel, complete the following steps:

1. Read the safety information found in this guide as well as “Installation guidelines” on page 25.

2. If you are replacing a non-hot-swap component, turn off the server and all attached devices; then, disconnect all power cords and external cables.

3. Unlock and remove the side cover (see “Removing the side cover” on page 30).

4. Remove the lower bezel (see “Removing the lower bezel” on page 34).

5. Carefully lift up the two bezel clips on the left side of the upper bezel; then, rotate the upper bezel to the right side of the server to disengage the two right-side tabs from the chassis.

6. If you are instructed to return the upper bezel, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.

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Installing the upper bezel

To install the upper bezel, complete the following steps:

1. Insert the two tabs on the right-side of the upper bezel into the corresponding holes on the right side of the chassis.

2. Rotate the upper bezel to the left side of the chassis until the bezel clips are aligned with the corresponding indentations on the left side of the chassis and it snaps into place.

3. Install the lower bezel (see “Installing the lower bezel” on page 35).

4. Install the side cover (see “Installing the side cover” on page 31).

5. Lock the side cover.

6. Reconnect the external cables and power cords; then, turn on the attached devices and turn on the server.

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Removing the lower bezel

To remove the lower bezel, complete the following steps:

1. Read the safety information that begins on page vii and “Installation guidelines” on page 25.

2. If you are replacing a non-hot-swap component, turn off the server and all attached devices; then, disconnect all power cords and external cables.

3. Unlock the side cover.

Note: You do not have to remove the side cover to remove the lower bezel.

4. Press the round blue release button on the right side of the lower bezel and rotate the lower bezel downward to disengage and remove it from the chassis.

5. If you are instructed to return the lower bezel, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.

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Installing the lower bezel

To install the lower bezel, complete the following steps:

1. Insert the two bottom tabs on the lower bezel into the corresponding holes in the front of the chassis.

2. Rotate the top of the lower bezel up to the chassis; then, press the blue release tab on the right side of the lower bezel and completely close the lower bezel until it locks securely into place.

3. Lock the side cover.

4. Reconnect the external cables and power cords; then, turn on the attached devices and turn on the server.

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Removing an adapter

To remove an adapter, complete the following steps:

1. Read the safety information that begins on page vii and “Installation guidelines” on page 25.

2. Turn off the server and all attached devices; then, disconnect all power cords and external cables.

3. Unlock and remove the side cover (see “Removing the side cover” on page 30).

4. Disconnect any cables to the adapter or any cables that impede access to the adapter.

5. If you are removing a full-length adapter, press on the retaining tab on the left side of the front adapter-retention bracket until the release lever on the right side of the bracket clicks into place.

6. Remove the expansion-slot screw at the rear of the adapter.

7. Carefully grasp the adapter by its top edge or upper corners, and pull the adapter from the server.

Attention: Expansion-slot covers must be installed in all empty slots. This maintains the electronic emissions standards of the server and ensures proper ventilation of server components.

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8. If you are not replacing the adapter, install an expansion-slot cover in the expansion-slot opening.

9. If you are instructed to return the adapter, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.

Installing an adapter

For information about the types of adapters that the server supports and other information that you might consider when you install an adapter, consult the Lotus Foundations knowledge base or speak directly with IBM technical support. For the locations of the expansion slots and optional-device connectors see “System-board optional-devices connectors” on page 10.

Notes:

1. If you are replacing a Remote Supervisor Adapter II SlimLine, it must be installed in its dedicated connector on the system board (see “System-board optional-devices connectors” on page 10).

2. When you start the server for the first time after you install a Remote Supervisor Adapter II SlimLine, the startup process will take several minutes longer than a typical startup.

To install a replacement adapter, complete the following steps:

1. Check the instructions that come with the adapter for any requirements, restrictions, or cabling instructions. It might be easier to route cables before you install the adapter.

2. Follow the instructions that come with the adapter to set jumpers or switches, if any.

3. Touch the static-protective package that contains the adapter to any unpainted metal surface on the server. Then, remove the adapter from the static-protective package. Avoid touching the components and gold-edge connectors on the adapter.

4. If you are installing a full-length adapter, remove the blue adapter guide (if any) from the end of the adapter.

Adapter guide

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5. Carefully grasp the adapter by the top edge or upper corner, and move the adapter directly from the static-protective package to the expansion slot. Align the adapter with the expansion slot guides; then, press the adapter firmly into the expansion slot. For a full-length adapter, make sure that the front edge of the adapter is correctly seated in the correct slot in the front adapter-retention bracket.

6. Install an expansion-slot screw at the rear of the adapter.

7. If you are installing a full-length adapter, press on the release lever on the right side of the front adapter-retention bracket to release the retaining tab on the left side of the bracket.

8. Connect required cables to the adapter. Route cables so that they do not block the flow of air from the fans.

9. Install and lock the side cover (see “Installing the side cover” on page 31).

10. Reconnect the external cables and power cords; then, turn on the attached devices and turn on the server.

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Removing and installing internal drives

Before you install a simple-swap SATA hard disk drive, read the following information:

v You can install four simple-swap SATA hard disk drives in the server.

v Install the drives in ascending order by bay number.

Attention: Attention: Simple-swap hard disk drives are not hot-swappable. Disconnect all power from the server before you remove or install a simple-swap hard disk drive.

The following figures show the locations of the drive bays in the server.

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Removing a simple-swap hard disk drive

This procedure applies only to server models that have simple-swap SATA hard disk drives.

Attention: Simple-swap hard disk drives are not hot-swappable. Disconnect all power from the server before you remove or install a simple-swap hard disk drive.

To remove a simple-swap hard disk drive, complete the following steps:

1. Read the safety information that begins on page vii and “Installation guidelines”

on page 25.

2. Turn off the server and all attached devices; then, disconnect all power cords

and external cables.

3. Unlock the side cover. The side cover does not have to be removed.

4. Remove the lower bezel (see “Removing the lower bezel” on page 34).

5. Pull the loops of the drive assembly that is to be removed toward each other;

then, pull the assembly out of the bay.

6. If you are instructed to return the drive assembly, follow all packaging

instructions, and use any packaging materials for shipping that are supplied to you.

Installing a simple-swap hard disk drive

This procedure applies only to server models that have simple-swap SATA hard disk drives.

Attention: Simple-swap hard disk drives are not hot-swappable. Disconnect all power from the server you remove or install a simple-swap hard disk drive.

To install a simple-swap hard disk drive, complete the following steps:

1. Touch the static-protective package that contains the drive to any unpainted

metal surface on the server; then, remove the drive from the package and place it on a static-protective surface.

2. Align the drive assembly with the guide rails in the bay.

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3. Pull the loops of the drive assembly toward each other; then, carefully slide the drive assembly into the drive bay until it stops, and release the loops.

Note: Do not release the loops on the drive assembly until it is completely seated.

4. Install the lower bezel (see “Installing the lower bezel” on page 35).

5. Lock the side cover.

6. Reconnect the external cables and power cords; then, turn on the attached devices and turn on the server.

Removing a memory module

To remove a dual inline memory module (DIMM), complete the following steps:

1. Read the safety information that begins on page vii and “Installation guidelines” on page 25.

2. Turn off the server and all attached devices; then, disconnect all power cords and external cables.

3. Unlock and remove the side cover (see “Removing the side cover” on page 30).

4. Disconnect any cables that impede access to the DIMMs.

5. Locate the DIMM connector that contains the DIMM that is to be replaced (see “System-board optional-devices connectors” on page 10 for DIMM slot locations).

Attention: To avoid breaking the DIMM retaining clips or damaging the DIMM connectors, open and close the clips gently.

6. Carefully open the retaining clips on each end of the DIMM connector and remove the DIMM.

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7. If you are instructed to return the DIMM, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.

Installing a memory module

Note: If you are replacing a faulty DIMM, make sure that the replacement DIMM is

the correct type of memory. If you are adding DIMMs, install the DIMMs in the sequence shown in the following table.

Number of DIMMs Connectors

One DIMM 1

Two DIMMs 1, 3

Three DIMMs Not supported

Four DIMMs 1, 3, 2, 4

To install a DIMM, complete the following steps:

1. Make sure that the retaining clips on each end of the DIMM connector are fully open.

2. Touch the static-protective package that contains the DIMM to any unpainted metal surface on the server; then, remove the new DIMM from the package.

3. Turn the DIMM so that the DIMM keys align correctly with the connector. Attention: To avoid breaking the retaining clips or damaging the DIMM

connectors, open and close the clips gently.

4. Insert the DIMM into the connector by aligning the edges of the DIMM with the slots at the ends of the DIMM connector. Firmly press the DIMM straight down into the connector by applying pressure on both ends of the DIMM simultaneously. The retaining clips snap into the locked position when the DIMM is firmly seated in the connector. If there is a gap between the DIMM and the retaining clips, the DIMM has not been correctly installed. Open the retaining clips, remove the DIMM, and then reinsert it.

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5. Reconnect any cables that you disconnected during removal.

6. Install the side cover (see “Installing the side cover” on page 31).

7. Lock the side cover if you unlocked it during removal.

8. Reconnect the external cables and power cords; then, turn on the attached devices and turn on the server.

Replacing an LCD display and control panel

To replace the LCD display, complete the following steps:

1. With the server powered off and the power cable removed, detach the server side cover.

2. Detach the front upper bezel of the server.

3. Detach the cables connected to the LCD display. Make sure you note the cables that were disconnected as the replacement unit will need to be reconnected in the exact same way.

4. Detach the LCD display from the front of the server and slide the unit out of the bay.

5. Insert the replacement unit into the same bay, ensuring that it is properly secured to the server cage.

6. Reconnect the same wires that were connected to the previous LCD display.

7. Reconnect the upper bezel and attach the side cover of the server.

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Removing and replacing Tier 2 CRUs

You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for the server.

The illustrations in this document might differ slightly from your hardware.

Removing the battery

To remove the battery, complete the following steps:

1. Read the safety information that begins on page vii and “Installation guidelines” on page 25.

2. Turn off the server and all attached devices; then, disconnect all power cords and external cables.

3. Unlock and remove the side cover (see “Removing the side cover” on page 30).

4. Remove any adapters that impede access to the battery.

5. Locate the battery on the system board (see “System-board internal connectors” on page 8).

6. Remove the battery:

a. Use a fingernail to press the top of the battery clip away from the battery.

The battery pops up when it is released.

b. Use your thumb and index finger to lift the battery from the socket.

Installing the battery

The following notes describe information that you must consider when you replace the battery in the server.

v You must replace the battery with a lithium battery of the same type from the

same manufacturer.

v To order replacement batteries, call 1-800-426-7378 within the United States, and

1-800-465-7999 or 1-800-465-6666 within Canada. Outside the U.S. and Canada, call your IBM marketing representative or authorized reseller.

v After you replace the battery, you must reconfigure the server and reset the

system date and time.

v To avoid possible danger, read and follow the following safety statement.

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Statement 2:

Do not:

v Throw or immerse into water v Heat to more than 100°C (212°F) v Repair or disassemble

To install the battery, complete the following steps:

1. Follow any special handling and installation instructions that come with the replacement battery.

2. Insert the new battery:

a. Tilt the battery so that you can insert it into the socket on the side opposite

the battery clip.

b. Press the battery down into the socket until it clicks into place. Make sure

that the battery clip holds the battery securely.

3. Install the side cover (see “Installing the side cover” on page 31).

4. Lock the side cover if you unlocked it during removal.

5. Reconnect the external cables and power cords; then, turn on the attached devices and turn on the server.

6. Start the Configuration/Setup Utility program and reset the configuration:

v Set the system date and time.

v Set the power-on password.

v Reconfigure the server.

See “Using the Configuration/Setup Utility program” on page 13 for details.

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Removing the rear system fan

Attention:

v Replace a failed fan within 48 hours.

v To ensure proper cooling and airflow, do not operate the server for more than 30

minutes with the side cover removed.

To remove the rear system fan, complete the following steps:

1. Turn off the server and all attached devices; then, disconnect all power cords and external cables.

2. Unlock and remove the side cover (see “Removing the side cover” on page 30).

3. Remove any adapters that impede access to the fan and the fan connector on the system board (see “Removing an adapter” on page 36).

4. Disconnect the fan cable from the system board, making a note of where the cable was connected, for later installation.

5. Grasp the fan with both hands and pull firmly, extending the rubber grommets. The grommets will be pulled through the holes in either the fan or the chassis and can then be removed.

6. Pull the fan up and out of the chassis.

7. If you are instructed to return the fan, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.

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Installing the rear system fan

Attention:

v Replace a failed fan within 48 hours.

v To ensure proper cooling and airflow, do not operate the server for more than 30

minutes with the side cover removed.

To install the rear system fan, complete the following steps:

1. The replacement fan comes with the rubber grommets installed; however, they might have come out during shipment. If any of the rubber grommets are missing from the fan, install them on the fan before you continue. Use needle-nosed pliers to pull the grommets through the holes in the fan.

2. Position the fan so that the grommets protrude through the holes in the chassis; then, use needle-nosed pliers to pull the grommets through the holes from outside the chassis.

3. Connect the fan cable to the system board (see “System-board internal connectors” on page 8 for the location of the rear fan connector).

4. Install any adapters that you removed (see “Installing an adapter” on page 37).

5. Install the side cover (see “Installing the side cover” on page 31).

6. Lock the side cover if you unlocked it during removal.

7. Reconnect the external cables and power cords; then, turn on the attached devices and turn on the server.

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Removing the hard disk drive fan assembly

This procedure applies only to server models that have a hard disk drive fan assembly.

Attention:

v Replace a failed fan within 48 hours.

v To ensure proper cooling and airflow, do not operate the server for more than 30

minutes with the side cover removed.

To remove the hard disk drive fan assembly, complete the following steps:

1. Read the safety information that begins on page vii and “Installation guidelines” on page 25.

2. Turn off the server and all attached devices; then, disconnect all power cords and external cables.

3. Unlock and remove the side cover (see “Removing the side cover” on page 30).

4. Disconnect the hard disk drive fan assembly cable from the system board, making a note of where the cable was connected for later installation.

5. Remove the hard disk drives.

6. Press and hold the drive cage release tab; then, rotate the drive cage out of the chassis until the retaining tab on top of the cage locks into place.

7. Pull out on the hard disk drive fan assembly release tabs; then, rotate the assembly away from the drive cage slightly.

If you have the eight-drive, 2.5-inch hot-swap hard disk drive model, the hard disk drive fan assembly looks like the following illustration.

Release tabs

Slot

Hard disk drive fan assembly

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Slot

Release tabs

Hard disk drive fan assembly

8. Remove the cable from the slot on the hard disk drive fan assembly; then, rotate the assembly away from the drive cage and remove the assembly from the drive cage.

9. If you are instructed to return the hard disk drive fan assembly, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.

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Installing the hard disk drive fan assembly

This procedure applies only to server models that have a hard disk drive fan assembly.

Attention:

v Replace a failed fan within 48 hours.

v To ensure proper cooling and airflow, do not operate the server for more than 30

minutes with the side cover removed.

To install the hard disk drive fan assembly, complete the following steps:

1. Insert the hard disk drive fan assembly retaining tab over the right edge of the hard disk drive backplane; then, rotate the fan assembly toward the backplane. Do not fully close the hard disk drive fan assembly.

Release tabs

Slot

Hard disk drive fan assembly

If you have the eight-drive, 2.5-inch hot-swap hard disk drive model, the hard disk drive fan assembly looks like the following illustration.

Slot

Release tabs

Hard disk drive fan assembly

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2. Route the hard disk drive signal and power cables through the slots on the edge of the hard disk drive fan assembly. Make sure that the cables will not be pinched between the hard disk drive assembly and the hard disk drive backplane when the assembly is installed.

3. Rotate the hard disk drive fan assembly toward the backplane until the release tabs are fully engaged on the drive cage.

4. Rotate the drive cage toward the front of the server until it stops; then, press and hold the retaining tab on top of the drive cage while you rotate the drive cage into the chassis until it locks into place.

5. Connect the hard disk drive fan assembly cable to the system board (see “System-board internal connectors” on page 8 for the location of the hard disk drive fan connector).

6. Reinstall the hard disk drives.

Note: Before you continue, check all internal power cables to be sure that they are connected to the system board and other optional devices.

7. Install the side cover (see “Installing the side cover” on page 31).

8. Lock the side cover if you unlocked it during removal.

9. Reconnect the external cables and power cords; then, turn on the attached devices and turn on the server.

Removing the simple-swap backplate

This procedure applies only to server models with the simple-swap SATA backplate installed on the back of the hard disk drive cage.

To remove the simple-swap backplate, complete the following steps:

1. Read the safety information that begins on page vii and “Installation guidelines” on page 25.

2. Turn off the server and all attached devices; then, disconnect all power cords and external cables.

3. Unlock and remove the side cover (see “Removing the side cover” on page

30).

4. Remove the lower bezel (see “Removing the lower bezel” on page 34).

5. Remove the simple-swap hard disk drives that are installed in the hard disk drive cage (see “Removing a simple-swap hard disk drive” on page 40).

6. Remove the hard disk drive fan assembly from the hard disk drive cage (see “Removing the hard disk drive fan assembly” on page 49).

7. Disconnect the power cables from the simple-swap backplate.

8. Disconnect the signal cables from the system board.

9. Press and hold the drive cage release tab; then, rotate the drive cage out of the chassis until the retaining tab on top of the cage locks into place.

10. Lift up on the retaining latch at the top of the drive cage; then, tilt the top of the simple-swap backplate away from the drive cage until it is clear of the locating pins.

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11. Lift the simple-swap backplate out of the lower lip on the drive cage and set it aside.

12. If you are instructed to return the simple-swap backplate, follow all packaging

instructions, and use any packaging materials for shipping that are supplied to you.

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Installing the simple-swap backplate

This procedure applies only to server models with the simple-swap SATA backplate installed on the back of the hard disk drive cage.

To install the simple-swap backplate, complete the following steps.

1. Position the bottom edge of the simple-swap backplate on the lower lip of the drive cage.

2. Tilt the top of the simple-swap backplate toward the drive cage and over the locating pins until the retaining latch is engaged securely.

3. Press and hold the retaining tab on top of the cage; then, rotate the drive cage into the chassis until it locks into place.

4. Connect the signal cables to the system board (see “System-board internal connectors” on page 8 for the location of the Serial ATA drive connectors).

5. Connect the power cables to the simple-swap backplate.

6. Install the hard disk drive fan assembly on the hard disk drive cage (see “Installing the hard disk drive fan assembly” on page 51).

7. Install the simple-swap hard disk drives that you removed from the hard disk drive cage (see “Installing a simple-swap hard disk drive” on page 40).

8. Install the lower bezel (see “Installing the lower bezel” on page 35).

9. Install the side cover (see “Installing the side cover” on page 31).

10. Lock the side cover if you unlocked it during removal.

11. Reconnect the external cables and power cords; then, turn on the attached devices and turn on the server.

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Removing the front-panel assembly

To remove the front-panel assembly, complete the following steps:

1. Read the safety information that begins on page vii and “Installation guidelines” on page 25.

2. Turn off the server and all attached devices; then, disconnect all power cords and external cables.

3. Unlock and remove the side cover (see “Removing the side cover” on page

30).

4. Remove the lower bezel (see “Removing the lower bezel” on page 34).

5. Remove the upper bezel (see “Removing the upper bezel” on page 32).

6. Slide the drives in bay 1 and bay 2 forward slightly (see for more information). It is not necessary to remove these drives.

7. If the server has hot-swap power supplies, remove the power supplies and the power-supply cage (see ).

8. Disconnect the front-panel assembly cable from the system board, and note the routing of the cable (see “System-board internal connectors” on page 8 for the location of the front-panel connector).

9. Press up on the release tab of the front-panel assembly and pull the assembly toward the rear of the server; then, remove the front-panel assembly from the chassis.

10. If you are instructed to return the front-panel assembly, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.

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Installing the front-panel assembly

To install the front-panel assembly, complete the following steps:

1. Position the front end of the front-panel assembly in the channel above drive bay 1 on the left side of the chassis.

2. Push the front-panel assembly toward the front of the chassis until it clicks into place.

3. Reroute and connect the front-panel assembly cable to the system board (see “System-board internal connectors” on page 8 for the location of the front-panel connector).

4. Install the lower bezel (see “Installing the lower bezel” on page 35).

5. Install the upper bezel.

6. Install the side cover (see “Installing the side cover” on page 31).

7. Lock the side cover if you unlocked it during removal.

8. Reconnect the external cables and power cords; then, turn on the attached devices and turn on the server.

Removing the front USB connector assembly

To remove the front USB connector assembly, complete the following steps:

1. Read the safety information that begins on page vii and “Installation guidelines” on page 25.

2. Turn off the server and all attached devices; then, disconnect all power cords and external cables.

3. Remove the front upper bezel of the server

4. Unlock and remove the side cover (see “Removing the side cover” on page 30).

5. Disconnect the front USB cable from the system board, and note the routing of the cable (see “System-board internal connectors” on page 8 for the location of the front USB connector).

6. Press down and hold the release tab on the top of the front USB housing; then, tilt the top of the housing away from the chassis and lift the housing out of the opening in the chassis.

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7. Squeeze the spring clips on the sides of the front USB connector assembly and pull the assembly out of the back of the housing.

8. Carefully pull the front USB cable out of the opening in the chassis.

9. If you are instructed to return the front USB connector assembly, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.

Removing the rear adapter retention bracket

To remove the rear adapter-retention bracket, complete the following steps:

1. Turn off the server and all attached devices; then, disconnect all power cords and external cables.

2. Unlock and remove the side cover (see “Removing the side cover” on page 30).

3. Remove all adapters (if necessary) and place the adapters on static-protective surface.

Note: You might find it helpful to note where each adapter is installed before you remove the adapters.

4. Release the rear adapter-retention bracket by lifting up on the rear adapter-retention bracket, and rotate the bracket partially toward the closed position.

5. Grasp the bracket on one side at the hinge point and pull outward (while you rotate the bracket slightly toward the front of the server) until the bracket is free of the hinge pin; then, grasp the bracket on the other side at the hinge point, pull outward until the bracket is free of the hinge pin, and remove the rear adapter-retention bracket from the server.

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Hinge pin

Rear adapter retention bracket

6. If necessary, remove the Remote Supervisor Adapter II SlimLine retention tab and store it for future use.

Installing the rear adapter retention bracket

To install the rear adapter-retention bracket, complete the following steps:

1. If you removed the Remote Supervisor Adapter II SlimLine retention tab earlier, reinstall it on the rear adapter-retention bracket and any other adapters that you might have removed.

2. Position the rear adapter retention bracket so that the hole in one of the hinge points is aligned with the hinge pin on the chassis; then, place the hinge pin through the hole on the chassis.

3. Rotate the rear adapter-retention bracket into place so that the hole in the opposite hinge point snaps into place over the hinge pin on the chassis.

4. Install the side cover (see “Installing the side cover” on page 31).

5. Lock the side cover if you unlocked it during removal.

6. Reconnect the external cables and power cords; then, turn on the attached devices and turn on the server.

Removing the front adapter-retention bracket

To remove the front adapter-retention bracket, complete the following steps:

1. Read the safety information that begins on page vii and “Installation guidelines” on page 25.

2. Turn off the server and all attached devices; then, disconnect all power cords and external cables.

3. Unlock and remove the side cover (see “Removing the side cover” on page 30).

4. Open the front and rear adapter-retention brackets.

5. Remove all adapters (if necessary) and place them on a static-protective surface.

Note: You might find it helpful to note where each adapter is installed before you remove the adapters.

6. Grasp one side of the bracket at a hinge point and pull outward (while you rotate the bracket slightly toward the rear of the server) until the hinge pin on the bracket is free of the hole; then, grasp the bracket on the other side at the hinge point, pull outward until the bracket is free of the hinge pin, and remove the rear adapter-retention bracket from the server.

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Installing the front adapter-retention bracket

To install the front adapter-retention bracket, complete the following steps:

1. Insert one of the hinge pins on the front adapter-retention bracket into the metal hinge point on the fan cage assembly.

2. Rotate the other hinge pin on the front adapter-retention bracket into position and push the hinge pin into the other metal hinge point. The hinge pin will protrude through the hole in the metal hinge point when the adapter-retention bracket is seated correctly.

3. Reinstall any adapters that you removed earlier.

4. Close the front and rear adapter retention brackets.

5. Install the side cover (see “Installing the side cover” on page 31).

6. Lock the side cover.

7. Reconnect the external cables and power cords; then, turn on the attached devices and turn on the server.

Installing the front USB connector assembly

To install the front USB connector assembly, complete the following steps:

1. Carefully insert the front USB cable through the opening in the front of the chassis.

2. Squeeze the spring clips on the sides of the front USB connector assembly and insert the assembly into the housing through the back of the housing.

3. Place the bottom edge of the housing into the bottom of the opening in the chassis; then, tilt the top of the housing into position until it clicks into place.

4. Reroute and connect the front USB cable to the system board (see “System-board internal connectors” on page 8 for the location of the front USB connector).

5. Install the lower bezel (see “Installing the lower bezel” on page 35).

6. Install the side cover (see “Installing the side cover” on page 31).

7. Lock the side cover if you unlocked it during removal.

8. Reconnect the external cables and power cords; then, turn on the attached devices and turn on the server.

Replacing a SATA interposer card and IDE PATA flash module

Although the SATA interposer card is a tier 2 CRU, it is always connected to the IDE PATA flash module, which is a tier 1 CRU. Therefore, the replacement of both

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parts has been placed together in this section. To replace the SATA interposer card and IDE PATA flash module, complete the following:

1. With the server powered off and the power cable removed, detach the server side cover. See the section Removing the side cover for detailed information.

2. Remove the data cable and the power cable connected to the SATA interposer card as well as the power connector to the IDE PATA flash module (DOM). Be sure to note the exact location where the cables connect on both ends.

3. Detach the SATA interposer card card from the slot on the system board.

4. Attach the data and power cables to the replacement SATA interposer card as well as the power cable for the IDE PATA flash module.

5. Place the SATA interposer card into the same system board slot where the previous SATA interposer card sat.

6. Attach the screw to the card slot on the server.

7. Close the side cover of the server.

Replacing a hotswappable idb drive kit

The following section explains a hotswappable drive replacement in two parts. The first section describes how to remove the complete drive cage from the appliance cage itself. The second section explains how to replace a physical hard disk from the hotswappable drive case.

1. To replace the removable hard drive cage, complete the following:

a. With the server powered off and the power cable removed, detach the side

cover of the Lotus Foundations Appliance. See the section Removing the side cover, for instructions.

b. Unlock and remove the hard drive tray (containing the hard drive) from the

server.

c. Detach the front upper bezel of the server.

d. Remove the SATA cable and the power cable connected to both the

removable drive cage and the system board. Be sure to note the exact location where the cables connect on both ends.

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e. Remove the screws attaching the removable drive cage to the server cage.

f. Pull the removable drive cage out of the server cage.

g. Insert the new removable drive cage and attach the screws.

h. Attach the SATA and power cables to the removable drive cage. Then

connect the other ends to on the system board as they were connected previously.

i. Attach both server side cover and the front upper bezel.

j. Insert the removable idb drive into the server and lock the drive.

2. To replace the hard drive tray, complete the following:

a. If the server is powered on, ensure that the hard drive is in a hot swappable

state before unlocking and removing from the removable hard drive cage. If the server is powered down, unlock the drive and remove it from the removable drive cage.

b. Remove the screws from the upper cover of the drive tray.

c. Detach the hard drive from the connector within the removable drive tray.

d. Insert the new hard drive into the tray and connect the data and power

cables.

e. Attach the screws to the upper cover of the drive tray.

f. Insert the removable hard drive tray into the server and lock the drive.

Removing and replacing FRUs

Field replaceable units (FRUs) must be installed only by trained service technicians.

Removing a non-hot-swap power supply

This procedure applies only to server models that have a non-hot-swap power supply. See for information about the removal of a hot-swap power supply.

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When you remove or install a non-hot-swap power supply, observe the following precautions.

Statement 8:

CAUTION: Never remove the cover on a power supply or any part that has the following label attached.

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To remove a non-hot-swap power supply, complete the following steps:

1. Read the safety information that begins on page vii and “Installation guidelines” on page 25.

2. Turn off the server and all attached devices; then, disconnect all power cords and external cables.

3. Unlock and remove the side cover (see “Removing the side cover” on page 30).

Note: It might be helpful to lay the server on its side for the remainder of this procedure.

4. Disconnect the cables from the power supply to the system board and all internal components.

Attention: Support the power supply while you remove the mounting screws. After the screws are removed, the power supply is loose and can damage other components in the server.

5. While you support the power supply, remove the four screws that secure it to the chassis; then, lift the power supply out of the chassis. Save the screws to use when you install the replacement power supply.

6. If you are instructed to return the power supply, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.

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Installing a non-hot-swap power supply

This procedure applies only to server models that have a non-hot-swap power supply. See Installing a non-hot-swap power supply for information about the installation of a hot-swap power supply.

To install a non-hot-swap power supply, complete the following steps:

1. Position the power supply in the chassis so that the screw holes in the power supply are aligned with the corresponding holes in the rear of the chassis.

2. Install the four screws that secure the power supply to the chassis.

3. Connect the cables from the power supply to the system board and all internal components.

4. Install the side cover (see “Installing the side cover” on page 31).

5. Lock the side cover if you unlocked it during removal.

6. Reconnect the external cables and power cords; then, turn on the attached devices and turn on the server.

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Removing the microprocessor and fan sink

To remove the microprocessor and fan sink, complete the following steps:

1. Read the safety information that begins on page vii and “Installation guidelines” on page 25.

2. Turn off the server and all attached devices; then, disconnect all power cords and external cables.

3. Turn the server on its side so that it is lying flat, with the cover facing up.

4. Unlock and remove the side cover (see “Removing the side cover” on page

30).

5. Disconnect any cables that impede access to the fan sink and microprocessor. Attention: The fan-sink retention lever is spring-loaded when the fan sink is

in place. Releasing the lever too quickly or allowing it to spring upward can damage the fan sink and surrounding components.

6. Remove the fan sink from the microprocessor:

a. Disconnect the fan-sink cable from the system board.

b. Release the fan-sink retention lever by pressing down on the end, moving

it to the side and slowly releasing it to the open (up) position.

Important: Be careful when you handle the microprocessor and fan sink. If the microprocessor and fan sink will be reused, do not contaminate the thermal material between them.

Orientation indicators

Fan-sink retention lever

c. Tip the top of the fan sink toward the front of the server while you slide it

away from the lower flange of the retention module; then, remove it from the server. After removal, place the fan sink on its side on a clean, flat surface.

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Attention: The microprocessor retention latch is spring-loaded when the microprocessor is in place. Releasing the latch too quickly or allowing it to spring upward can damage the microprocessor and surrounding components.

7. Release the microprocessor retention latch by pressing down on the end, moving it to the side, and slowly releasing it to the open (up) position.

Microprocessor retention latch

Microprocessor bracket frame

8. Open the microprocessor bracket frame by lifting up the tab on the top edge.

9. Carefully lift the microprocessor straight up and out of the socket, and place it on a static-protective surface.

10. If you are instructed to return the microprocessor and fan sink, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.

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Installing a microprocessor and fan sink

To install the microprocessor, complete the following steps:

1. Touch the static-protective package that contains the microprocessor to any unpainted metal surface on the server. Then, remove the microprocessor from the package.

2. Remove the protective cover, tape, or label from the surface of the microprocessor socket, if any is present.

3. Rotate the release lever on the microprocessor socket to the fully open position.

Attention: Make sure that the release lever on the microprocessor socket is in the fully open position before you insert the microprocessor in the socket. Failure to do so might result in permanent damage to the microprocessor, microprocessor socket, and system board.

4. Carefully grasp the microprocessor and place the microprocessor into the microprocessor socket.

Note: To maintain correct orientation between the microprocessor and the microprocessor socket during installation, observe the following information:

v The microprocessor has two notches that are keyed to two tabs on the

sides of the socket.

v A triangle-shaped indicator on one corner of the microprocessor points to a

45-degree angle on one corner of the socket.

v Do not use excessive force when you press the microprocessor into the

socket.

Orientation indicators

Fan-sink retention lever

5. Close the microprocessor bracket frame; then, close the microprocessor retention latch and lock it securely in place.

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6. Install the fan sink:

a. Make sure that the fan-sink retention lever is in the fully open position.

Important: Be careful when you handle the microprocessor and fan sink. Do not contaminate the thermal material between them.

Fan sink

Retention module

Retention lever

b. Slide the bottom edge of the fan sink under the lower flange of the

retention module; then, place the top of the fan sink onto the top of the retention module.

c. Close the fan-sink retention lever and lock it securely in place.

d. Reconnect the fan-sink cable to the system board (see “System-board

internal connectors” on page 8 for the location of the fan-sink connector).

7. Reconnect any cables that you disconnected during the removal of the old microprocessor.

8. Install the side cover (see “Installing the side cover” on page 31).

9. Lock the side cover if you unlocked it during removal.

10. Reconnect the external cables and power cords; then, turn on the attached devices and turn on the server.

Thermal grease

The thermal grease must be replaced whenever the fan sink has been removed from the top of the microprocessor and is going to be reused or when debris is found in the grease.

When you are installing the fan sink on the same microprocessor that is was removed from, make sure that:

v The thermal grease on the fan sink and microprocessor is not contaminated.

v Additional thermal grease is not added to the existing thermal grease on the fan

sink and microprocessor.

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Note:

v Read the Safety information on page vii.

v Read the “Installation guidelines” on page 25.

v Read “Handling static-sensitive devices” on page 28.

To replace damaged or contaminated thermal grease on the microprocessor and fan sink, complete the following steps:

1. Place the fan sink on a clean work surface.

2. Remove the cleaning pad from its package and unfold it completely.

3. Use the cleaning pad to wipe the thermal grease from the bottom of the fan sink.

Note: Make sure that all of the thermal grease is removed.

4. Use a clean area of the cleaning pad to wipe the thermal grease from the microprocessor; then, dispose of the cleaning pad after all of the thermal grease is removed.

0.02 mL of thermal grease

Microprocessor

5. Use the thermal-grease syringe to place 9 uniformly spaced dots of 0.02 mL each on the top of the microprocessor. The outermost dots must be within approximately 5 mm of the edge of the microprocessor, this is to ensure uniform distribution of the grease.

Note: If the grease is properly applied, approximately half of the grease will remain in the syringe.

6. Install the fan sink onto the microprocessor as described in “Installing a microprocessor and fan sink” on page 67.

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Removing the system board

To remove the system board, complete the following steps:

1. Read the safety information that begins on page vii and “Installation guidelines” on page 25.

2. Turn off the server and all attached devices; then, disconnect all power cords and external cables.

3. Turn the server on its side so that it is lying flat, with the cover facing up.

4. Unlock and remove the side cover (see “Removing the side cover” on page

30).

5. Note where each cable is connected; then, disconnect all cables from the system board.

6. Press and hold the drive cage release tab; then, rotate the drive cage out of the chassis until the retaining tab on top of the cage locks into place.

7. Remove any of the following components (in addition to others that might not be listed) that are installed on the system board and put them in a safe, static-protective place:

v Adapters (see “Removing an adapter” on page 36).

v Microprocessor and fan sink (see “Removing the microprocessor and fan

sink” on page 65).

v DIMMs (see “Removing a memory module” on page 41).

v Battery (see “Removing the battery” on page 45).

8. Remove the two screws that secure the Remote Supervisor Adapter II SlimLine support bracket to the system board and remove the Remote Supervisor Adapter II SlimLine support bracket from the system board. Set it aside for use later.

Remote Supervisor Adapter II SlimLine support bracket

9. Remove the eight screws that secure the system board to the chassis.

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10. Slide the system board toward the front of the server to disengage the tabs on the fan sink mounting bracket from the slots on the bottom of the chassis; then, carefully lift the system board out of the server.

11. Remove the four screws that secure the fan sink retention module and fan sink

mounting bracket to the system board; then, set the fan sink retention module, fan sink mounting bracket, and screws aside for use later.

Note: Make sure that you observe the orientation of the fan sink retention module before you move it so that when you reinstall it, you install it in the same orientation.

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Fan-sink retention module

Fan-sink mounting bracket

12. If you are instructed to return the system board, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.

Installing the system board

To install the system board, complete the following steps:

1. Touch the static-protective package that contains the system board to any unpainted metal surface on the server. Then, remove the system board from the package.

2. Place the fan sink mounting bracket underneath the system board and align the holes on fan sink mounting bracket with the four screw holes for the fan sink retention module slot on system board. Place the fan sink retention module on top of the system board and align it with the four screw holes for the fan sink retention module slot (make sure that the fan sink retention module orientation of the is correct). Take the four screws that you removed earlier and secure the fan sink mounting bracket and the fan sink retention module to the system board.

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Fan-sink retention module

Fan-sink mounting bracket

3. Insert the system board into the chassis and slide it toward the rear of the server until the tabs on the fan sink mounting bracket is fully engaged in the holes for fan sink mounting bracket slots on the bottom the chassis.

Note: The tabs are fully engaged when the screw holes in the system board are aligned with the corresponding holes in the chassis.

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4. Install the eight screws that secure the system board to the chassis.

5. Reinstall the Remote Supervisor Adapter II SlimLine support bracket with the two screws that you removed earlier.

Remote Supervisor Adapter II SlimLine support bracket

6. Install any of the following components that you removed from the system board:

v SAS/SATA controller (see ).

v Battery (see “Installing the battery” on page 45).

v DIMMs (see “Installing a memory module” on page 42).

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v Microprocessor and fan sink (see “Installing a microprocessor and fan sink”

on page 67).

v Adapters (see “Installing an adapter” on page 37).

7. Press and hold the retaining tab on top of the cage; then, rotate the drive cage into the chassis until it locks into place.

8. Reconnect any cables to the system board that you disconnected during removal.

9. Install the side cover (see “Installing the side cover” on page 31).

10. Lock the side cover if you unlocked it during removal.

11. Reconnect the external cables and power cords; then, turn on the attached devices and turn on the server.

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Chapter 5. Diagnostics

This chapter describes the diagnostic tools that are available to help you solve problems that might occur in the server.

If you cannot diagnose and correct a problem by using the information in this chapter, see Appendix A, “Getting help and technical assistance,” on page 121 for more information.

Diagnostic tools

The following tools are available to help you diagnose and solve hardware-related problems:

v POST beep codes, error messages, and error logs

The power-on self-test (POST) generates beep codes and messages to indicate successful test completion or the detection of a problem. See “POST” for more information.

v Troubleshooting tables

These tables list problem symptoms and actions to correct the problems. See “Troubleshooting tables” on page 96.

v Server LEDs

Use the LEDs on the server to diagnose system errors quickly. See “Error LEDs” on page 106 for more information.

v Diagnostic programs and messages The Dynamic System Analysis (DSA)

diagnostic programs are the primary method of testing the major components of the server. The DSA diagnostic programs are available on the IBM Dynamic System Analysis Preboot Diagnostic CD that is shipped with the Lotus Foundations Appliance and is also available online. To obtain the DSA program online:

1. Go the following IBM Web page: http://www-947.ibm.com/systems/support/supportsite.wss/ brandmain?brandind=5000008

2. From the Product family drop-down box, select Lotus Foundations Appliance

3. From the Operating systems drop-down box, select All listed operating systems, then click Go.

4. The screen will refresh with additional search options. From the Refine results drop-down box, select Diagnostics and click Go.

5. Download the DSA .iso image and burn it to a CD. Also be sure to download and read the available readme.txt file for detailed instructions on how to use the DSA program.

Attention: Because the Lotus Foundations Appliance does not ship with a CD/DVD drive, you will need to connect a removable USB CD/DVD drive to the back of the unit in order to use the DSA program.

POST

When you turn on the server, it performs a series of tests to check the operation of the server components and some optional devices in the server. This series of tests is called the power-on self-test, or POST.

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If a power-on password is set, you must type the password and press Enter, when you are prompted, for POST to run.

If POST is completed without detecting any problems, one short beep occurs, and the server startup is completed.

If POST detects a problem, several beeps might sound, or an error message is displayed. See “POST beep codes” on page 79 and “POST error codes” on page 84 for more information.

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POST beep codes

A beep code is a combination of short or long beeps or series of short beeps that are separated by pauses. For example, a “1-2-3” beep code is one short beep, a pause, two short beeps, and pause, and three short beeps. A beep code indicates that POST has detected a problem.

The following table describes the beep codes and suggested actions to correct the detected problems.

A single problem might cause more than one error message. When this occurs, correct the cause of the first error message. The other error messages usually will not occur the next time POST runs.

Exception: If multiple error codes indicate a microprocessor error, the error might be in a microprocessor or in a microprocessor socket. See “Microprocessor problems” on page 98 for information about diagnosing microprocessor problems.

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 3, “Parts listing, Lotus Foundations Appliance Type 9234,” on page 19 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Beep code Description Action

One short beep Indicates successful completion of

POST, with no errors.

1-1-3 CMOS write/read test failed.

1-1-4 BIOS ROM checksum failed.

1-2-1 Programmable interval timer failed. (Trained service technician only) Replace the

1-2-2 DMA initialization failed. (Trained service technician only) Replace the

1-2-3 DMA page register write/read failed. (Trained service technician only) Replace the

None

1. Reseat the battery.

2. Clear CMOS. See “System-board jumpers” on page 12 for information about how to clear CMOS.

3. Replace the following components one at a time, in the order shown, restarting the server each time:

a. Battery

b. (Trained service technician only) System

board

1. Recover the BIOS code.

2. (Trained service technician only) Replace the system board.

system board.

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 3, “Parts listing, Lotus Foundations Appliance Type 9234,” on page 19 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Beep code Description Action

1-2-4 RAM refresh verification failed.

1-3-1 First 64 K RAM test failed.

2-1-1 Secondary DMA register failed. (Trained service technician only) Replace the

2-1-2 Primary DMA register failed. (Trained service technician only) Replace the

2-1-3 Primary interrupt mask register failed. (Trained service technician only) Replace the

2-1-4 Secondary interrupt mask register failed. (Trained service technician only) Replace the

2-3-4 Search for video ROM failed. (Trained service technician only) Replace the

3-3-2 Critical SMBUS error occurred.

1. Reseat the DIMMs.

2. Replace the following components one at a time, in the order shown, restarting the server each time:

a. DIMMs

b. (Trained service technician only) System

board

1. Reseat the DIMMs.

2. Clear CMOS. See “System-board jumpers” on page 12 for information about how to clear CMOS.

3. Replace the following components one at a time, in the order shown, restarting the server each time:

a. DIMMs

b. (Trained service technician only) System

board

system board.

1. Disconnect the power cord, wait 30 seconds, and retry.

2. Reseat the following components:

a. DIMM

b. System board

3. Replace the following components one at a time, in the order shown, restarting the server each time:

a. DIMM

b. (Trained service technician only) System

board

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 3, “Parts listing, Lotus Foundations Appliance Type 9234,” on page 19 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Beep code Description Action

3-3-3 No operational memory in system.

1. Make sure that the system board contains the correct number and type of DIMMs; install or reseat the DIMMs; then, restart the server.

2. Replace the following components one at a time, in the order shown, restarting the server each time:

a. DIMMs

b. (Trained service technician only) System

board

No-beep symptoms

The following table describes situations in which no beep code sounds when POST is completed.

Table 4. No-beep code symptoms

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 3, “Parts listing, Lotus Foundations Appliance Type 9234,” on page 19 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

No-beep symptom Description Action

No beeps occur, and the server operates correctly.

No beeps occur, and there is no video.

1. (Trained service technician only) Reseat the front information panel LED cable.

2. (Trained service technician only) Replace the front information panel LED assembly.

See “Solving undetermined problems” on page 119.

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Error logs

The server generates three error logs:

v POST error log

This log contains the three most recent error codes and messages that were generated during POST.

v System-event/error log

This log contains messages that were generated during POST and all system status messages from the service processor.

v BMC system event log

This log contains messages that were generated by the mini-BMC controller.

The system event/error log and mini-BMC system event log are limited in size. When these logs are full, new entries will not overwrite existing entries; therefore, you must periodically clear them through the Configuration/Setup Utility program (the menu choices are described in the Chapter 2 of this guide). When you are troubleshooting an error, be sure to clear both logs so that you can find current errors more easily.

Important: After you complete a repair or correct an error, clear the mini-BMC system-event log to turn off the system-error LED on the front of the server.

Entries that are written to the system-event/error log and mini-BMC system event log during the early phase of POST show an incorrect date and time as the default time stamp; however, the date and time are corrected as POST continues.

Each system-event/error log entry is displayed on its own page. To move from one entry to the next, use the Up Arrow (↑) and Down Arrow (↓) keys.

Viewing error logs from the Configuration/Setup Utility program

For complete information about using the Configuration/Setup Utility program, see Chapter 2 of this guide.

To view the error logs from the Configuration/Setup Utility program, complete the following steps:

1. Turn on the computer.

2. When the prompt Press F1 for Configuration/Setup is displayed, press F1.

3. Use one of the following procedures:

v To view the POST error log and system-event/error log, select Event/Error

Logs → System Event/Error Log.

v To view the BMC system-event log, select Advanced Setup → Baseboard

Management Controller (BMC) Setting → BMC System Event Log.

Viewing the mini-BMC system-event log from the diagnostic programs

The BMC system-event log that is generated by the mini-BMC controller contains the same information, whether it is viewed from the Configuration/Setup Utility program or from the diagnostic programs.

To view the BMC system-event log that is generated by the mini-BMC controller from the diagnostic programs, complete the following steps:

1. If the server is running, turn off the server and all attached devices.

2. Turn on all attached devices; then, turn on the server.

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