IBM 88643RU, System x3850, 8864 Service Manual
IBM System x3850 Ty pe 8864
Problem Dete rminatio n and Service Guid e
IBM System x3850 Ty pe 8864
Problem Dete rminatio n and Service Guid e
Note: Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page
163.
15th Edition (July 2007)
© Copyright International Business Machines Corporation 2006. All rights reserved.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.
Contents
Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Guidelines for trained service technicians . . . . . . . . . . . . . . . viii
Inspecting for unsafe conditions . . . . . . . . . . . . . . . . . viii
Guidelines for servicing electrical equipment . . . . . . . . . . . . . viii
Safety statements . . . . . . . . . . . . . . . . . . . . . . . .x
Chapter 1. Introduction . . . . . . . . . . . . . . . . . . . . . .1
Related documentation . . . . . . . . . . . . . . . . . . . . . .1
Notices and statements in this document . . . . . . . . . . . . . . . .2
Features and specifications . . . . . . . . . . . . . . . . . . . . .3
Server controls, LEDs, and connectors . . . . . . . . . . . . . . . .4
Front view . . . . . . . . . . . . . . . . . . . . . . . . . .4
Rear view . . . . . . . . . . . . . . . . . . . . . . . . . .6
System-board layouts . . . . . . . . . . . . . . . . . . . . . . .8
I/O board internal connectors and jumpers . . . . . . . . . . . . . .8
Memory-card connectors . . . . . . . . . . . . . . . . . . . . .9
Memory-card LEDs . . . . . . . . . . . . . . . . . . . . . . .9
Microprocessor-board connectors and LEDs . . . . . . . . . . . . .10
PCI board connectors . . . . . . . . . . . . . . . . . . . . .10
PCI board LEDs . . . . . . . . . . . . . . . . . . . . . . .11
SAS-backplane connectors . . . . . . . . . . . . . . . . . . .11
Chapter 2. Configuration information and instructions . . . . . . . . .13
Updating the firmware . . . . . . . . . . . . . . . . . . . . . .13
Configuring the server . . . . . . . . . . . . . . . . . . . . . .13
Using the ServerGuide Setup and Installation CD . . . . . . . . . . .14
Using the Configuration/Setup Utility program . . . . . . . . . . . .14
Installing and using the baseboard management controller utility programs 19
Using the SAS/SATA Configuration Utility program . . . . . . . . . . .20
Configuring the Ethernet controller . . . . . . . . . . . . . . . . .20
Using the PXE boot agent utility program . . . . . . . . . . . . . .20
Using the ServeRAID configuration programs . . . . . . . . . . . . .21
Chapter 3. Parts listing, Type 8864 . . . . . . . . . . . . . . . . .23
Server replaceable units . . . . . . . . . . . . . . . . . . . . .24
Power cords . . . . . . . . . . . . . . . . . . . . . . . . . .26
Chapter 4. Removing and replacing server components . . . . . . . .29
Installation guidelines . . . . . . . . . . . . . . . . . . . . . .29
System reliability guidelines . . . . . . . . . . . . . . . . . . .30
Working inside the server with the power on . . . . . . . . . . . . .30
Handling static-sensitive devices . . . . . . . . . . . . . . . . .31
Returning a device or component . . . . . . . . . . . . . . . . .31
Removing the cover and bezel . . . . . . . . . . . . . . . . . . .31
Tier 1 CRU information . . . . . . . . . . . . . . . . . . . . . .32
Battery . . . . . . . . . . . . . . . . . . . . . . . . . . .32
DVD Drive . . . . . . . . . . . . . . . . . . . . . . . . .34
Hot-swap fan . . . . . . . . . . . . . . . . . . . . . . . .34
Hot-swap power supply . . . . . . . . . . . . . . . . . . . . .36
Memory module . . . . . . . . . . . . . . . . . . . . . . .38
Tier 2 CRU information . . . . . . . . . . . . . . . . . . . . . .48
Operator information panel assembly . . . . . . . . . . . . . . . .48
I/O board . . . . . . . . . . . . . . . . . . . . . . . . . .49
© Copyright IBM Corp. 2006 iii
PCI adapter guide . . . . . . . . . . . . . . . . . . . . . . .50
Power-supply structure . . . . . . . . . . . . . . . . . . . . .51
SAS backplane . . . . . . . . . . . . . . . . . . . . . . . .53
FRU information . . . . . . . . . . . . . . . . . . . . . . . .54
Front-panel assembly . . . . . . . . . . . . . . . . . . . . .54
Microprocessor tray and microprocessor . . . . . . . . . . . . . .54
PCI board assembly . . . . . . . . . . . . . . . . . . . . . .59
PCI switch card assembly . . . . . . . . . . . . . . . . . . . .60
Power backplane . . . . . . . . . . . . . . . . . . . . . . .61
Chapter 5. Diagnostics . . . . . . . . . . . . . . . . . . . . .63
Diagnostic tools . . . . . . . . . . . . . . . . . . . . . . . .63
POST . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
POST beep codes . . . . . . . . . . . . . . . . . . . . . .64
Error logs . . . . . . . . . . . . . . . . . . . . . . . . . .70
POST error codes . . . . . . . . . . . . . . . . . . . . . . .72
Checkout procedure . . . . . . . . . . . . . . . . . . . . . . .86
About the checkout procedure . . . . . . . . . . . . . . . . . .86
Performing the checkout procedure . . . . . . . . . . . . . . . .87
(Trained service technicians only) Checkpoint codes . . . . . . . . . . .88
Problem isolation tables . . . . . . . . . . . . . . . . . . . . .88
CD or DVD drive problems . . . . . . . . . . . . . . . . . . .89
General problems . . . . . . . . . . . . . . . . . . . . . . .89
Hard disk drive problems . . . . . . . . . . . . . . . . . . . .90
Intermittent problems . . . . . . . . . . . . . . . . . . . . . .90
Keyboard, mouse, or pointing-device problems . . . . . . . . . . . .91
USB keyboard, mouse, or pointing-device problems . . . . . . . . . .92
Memory problems . . . . . . . . . . . . . . . . . . . . . . .93
Microprocessor problems . . . . . . . . . . . . . . . . . . . .94
Monitor problems . . . . . . . . . . . . . . . . . . . . . . .94
Optional-device problems . . . . . . . . . . . . . . . . . . . .97
Power problems . . . . . . . . . . . . . . . . . . . . . . .98
Serial port problems . . . . . . . . . . . . . . . . . . . . . .99
ServerGuide problems . . . . . . . . . . . . . . . . . . . . . 100
Software problems . . . . . . . . . . . . . . . . . . . . . . 100
Universal Serial Bus (USB) port problems . . . . . . . . . . . . . 101
Video problems . . . . . . . . . . . . . . . . . . . . . . . 101
Light path diagnostics . . . . . . . . . . . . . . . . . . . . . . 101
Light path diagnostic LEDs . . . . . . . . . . . . . . . . . . . 104
Remind button . . . . . . . . . . . . . . . . . . . . . . . 108
Power-supply LEDs . . . . . . . . . . . . . . . . . . . . . . . 108
Diagnostic programs, messages, and error codes . . . . . . . . . . . .110
Real-time diagnostics . . . . . . . . . . . . . . . . . . . . . 111
Running the on-board diagnostic programs . . . . . . . . . . . . . 111
Diagnostic text messages . . . . . . . . . . . . . . . . . . .112
Viewing the test log . . . . . . . . . . . . . . . . . . . . . .112
Diagnostic error codes . . . . . . . . . . . . . . . . . . . . .112
Recovering from a BIOS update failure . . . . . . . . . . . . . . . 129
System-error log messages . . . . . . . . . . . . . . . . . . . . 130
POST and SMI error messages . . . . . . . . . . . . . . . . . . 142
Solving SCSI problems . . . . . . . . . . . . . . . . . . . . . 154
Solving power problems . . . . . . . . . . . . . . . . . . . . . 155
Solving Ethernet controller problems . . . . . . . . . . . . . . . . 155
Solving undetermined problems . . . . . . . . . . . . . . . . . . 156
Problem determination tips . . . . . . . . . . . . . . . . . . . . 157
Calling IBM for service . . . . . . . . . . . . . . . . . . . . . 158
iv IBM System x3850 Type 8864: Problem Determination and Service Guide
Appendix A. Getting help and technical assistance . . . . . . . . . . 161
Before you call . . . . . . . . . . . . . . . . . . . . . . . . 161
Using the documentation . . . . . . . . . . . . . . . . . . . . . 161
Getting help and information from the World Wide Web . . . . . . . . . 162
Software service and support . . . . . . . . . . . . . . . . . . . 162
Hardware service and support . . . . . . . . . . . . . . . . . . . 162
IBM Taiwan product service . . . . . . . . . . . . . . . . . . . . 162
Appendix B. Notices . . . . . . . . . . . . . . . . . . . . . . 163
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . 163
Important notes . . . . . . . . . . . . . . . . . . . . . . . . 164
Product recycling and disposal . . . . . . . . . . . . . . . . . . 165
Battery return program . . . . . . . . . . . . . . . . . . . . . 166
Electronic emission notices . . . . . . . . . . . . . . . . . . . . 167
Federal Communications Commission (FCC) statement . . . . . . . . 167
Industry Canada Class A emission compliance statement . . . . . . . . 167
Australia and New Zealand Class A statement . . . . . . . . . . . . 167
United Kingdom telecommunications safety requirement . . . . . . . . 167
European Union EMC Directive conformance statement . . . . . . . . 168
Taiwanese Class A warning statement . . . . . . . . . . . . . . . 168
Chinese Class A warning statement . . . . . . . . . . . . . . . . 168
Japanese Voluntary Control Council for Interference (VCCI) statement 168
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Contents v
vi IBM System x3850 Type 8864: Problem Determination and Service Guide
Safety
Before installing this product, read the Safety Information.
Antes de instalar este produto, leia as Informações de Segurança.
Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.
Læs sikkerhedsforskrifterne, før du installerer dette produkt.
Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.
Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.
Avant d’installer ce produit, lisez les consignes de sécurité.
Vor der Installation dieses Produkts die Sicherheitshinweise lesen.
Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.
Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.
Antes de instalar este produto, leia as Informações sobre Segurança.
Antes de instalar este producto, lea la información de seguridad.
Läs säkerhetsinformationen innan du installerar den här produkten.
© Copyright IBM Corp. 2006 vii
Guidelines for trained service technicians
This section contains information for trained service technicians.
Inspecting for unsafe conditions
Use the information in this section to help you identify potential unsafe conditions in
an IBM product that you are working on. Each IBM product, as it was designed and
manufactured, has required safety items to protect users and service technicians
from injury. The information in this section addresses only those items. Use good
judgment to identify potential unsafe conditions that might be caused by non-IBM
alterations or attachment of non-IBM features or options that are not addressed in
this section. If you identify an unsafe condition, you must determine how serious the
hazard is and whether you must correct the problem before you work on the
product.
Consider the following conditions and the safety hazards that they present:
v Electrical hazards, especially primary power. Primary voltage on the frame can
cause serious or fatal electrical shock.
v Explosive hazards, such as a damaged CRT face or a bulging capacitor.
v Mechanical hazards, such as loose or missing hardware.
inspect the product for potential unsafe conditions, complete the following steps:
To
1. Make sure that the power is off and the power cord is disconnected.
2. Make sure that the exterior cover is not damaged, loose, or broken, and
observe any sharp edges.
3. Check the power cord:
v Make sure that the third-wire ground connector is in good condition. Use a
meter to measure third-wire ground continuity for 0.1 ohm or less between
the external ground pin and the frame ground.
v Make sure that the power cord is the correct type, as specified in “Power
cords” on page 26.
v Make sure that the insulation is not frayed or worn.
Remove the cover.
4.
5. Check for any obvious non-IBM alterations. Use good judgment as to the safety
of any non-IBM alterations.
6. Check inside the server for any obvious unsafe conditions, such as metal filings,
contamination, water or other liquid, or signs of fire or smoke damage.
7. Check for worn, frayed, or pinched cables.
8. Make sure that the power-supply cover fasteners (screws or rivets) have not
been removed or tampered with.
Guidelines for servicing electrical equipment
Observe the following guidelines when servicing electrical equipment:
v Check the area for electrical hazards such as moist floors, nongrounded power
extension cords, power surges, and missing safety grounds.
v Use only approved tools and test equipment. Some hand tools have handles that
are covered with a soft material that does not provide insulation from live
electrical currents.
v Regularly inspect and maintain your electrical hand tools for safe operational
condition. Do not use worn or broken tools or testers.
viii IBM System x3850 Type 8864: Problem Determination and Service Guide
v Do not touch the reflective surface of a dental mirror to a live electrical circuit.
The surface is conductive and can cause personal injury or equipment damage if
it touches a live electrical circuit.
v Some rubber floor mats contain small conductive fibers to decrease electrostatic
discharge. Do not use this type of mat to protect yourself from electrical shock.
v Do not work alone under hazardous conditions or near equipment that has
hazardous voltages.
v Locate the emergency power-off (EPO) switch, disconnecting switch, or electrical
outlet so that you can turn off the power quickly in the event of an electrical
accident.
v Disconnect all power before you perform a mechanical inspection, work near
power supplies, or remove or install main units.
v Before you work on the equipment, disconnect the power cord. If you cannot
disconnect the power cord, have the customer power-off the wall box that
supplies power to the equipment and lock the wall box in the off position.
v Never assume that power has been disconnected from a circuit. Check it to
make sure that it has been disconnected.
v If you have to work on equipment that has exposed electrical circuits, observe
the following precautions:
– Make sure that another person who is familiar with the power-off controls is
near you and is available to turn off the power if necessary.
– When you are working with powered-on electrical equipment, use only one
hand. Keep the other hand in your pocket or behind your back to avoid
creating a complete circuit that could cause an electrical shock.
– When using a tester, set the controls correctly and use the approved probe
leads and accessories for that tester.
– Stand on a suitable rubber mat to insulate you from grounds such as metal
floor strips and equipment frames.
Use extreme care when measuring high voltages.
v
v To ensure proper grounding of components such as power supplies, pumps,
blowers, fans, and motor generators, do not service these components outside of
their normal operating locations.
v If an electrical accident occurs, use caution, turn off the power, and send another
person to get medical aid.
Safety ix
Safety statements
Important:
Each caution and danger statement in this documentation begins with a number.
This number is used to cross reference an English-language caution or danger
statement with translated versions of the caution or danger statement in the Safety
Information document.
For example, if a caution statement begins with a number 1, translations for that
caution statement appear in the Safety Information document under statement 1.
Be sure to read all caution and danger statements in this documentation before
performing the instructions. Read any additional safety information that comes with
your server or optional device before you install the device.
x IBM System x3850 Type 8864: Problem Determination and Service Guide
Statement 1:
DANGER
Electrical
current from power, telephone, and communication cables is
hazardous.
To avoid a shock hazard:
v Do not connect or disconnect any cables or perform installation,
maintenance, or reconfiguration of this product during an electrical
storm.
v Connect all power cords to a properly wired and grounded electrical
outlet.
v Connect to properly wired outlets any equipment that will be attached to
this product.
v When possible, use one hand only to connect or disconnect signal
cables.
v Never turn on any equipment when there is evidence of fire, water, or
structural damage.
v Disconnect the attached power cords, telecommunications systems,
networks, and modems before you open the device covers, unless
instructed otherwise in the installation and configuration procedures.
v Connect and disconnect cables as described in the following table when
installing, moving, or opening covers on this product or attached
devices.
To Connect: To Disconnect:
1. Turn everything OFF.
2. First, attach all cables to devices.
3. Attach signal cables to connectors.
4. Attach power cords to outlet.
1. Turn everything OFF.
2. First, remove power cords from outlet.
3. Remove signal cables from connectors.
4. Remove all cables from devices.
5. Turn device ON.
Safety xi
Statement 2:
CAUTION:
When replacing the lithium battery, use only IBM Part Number 33F8354 or an
equivalent type battery recommended by the manufacturer. If your system has
a module containing a lithium battery, replace it only with the same module
type made by the same manufacturer. The battery contains lithium and can
explode if not properly used, handled, or disposed of.
Do not:
v Throw or immerse into water
v Heat to more than 100°C (212°F)
v Repair or disassemble
Dispose
Statement 3:
of the battery as required by local ordinances or regulations.
CAUTION:
When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or
transmitters) are installed, note the following:
v Do not remove the covers. Removing the covers of the laser product could
result in exposure to hazardous laser radiation. There are no serviceable
parts inside the device.
v Use of controls or adjustments or performance of procedures other than
those specified herein might result in hazardous radiation exposure.
DANGER
laser products contain an embedded Class 3A or Class 3B laser
Some
diode. Note the following.
Laser radiation when open. Do not stare into the beam, do not view directly
with optical instruments, and avoid direct exposure to the beam.
xii IBM System x3850 Type 8864: Problem Determination and Service Guide
Statement 4:
≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) ≥ 55 kg (121.2 lb)
CAUTION:
Use safe practices when lifting.
Statement 5:
CAUTION:
The power control button on the device and the power switch on the power
supply do not turn off the electrical current supplied to the device. The device
also might have more than one power cord. To remove all electrical current
from the device, ensure that all power cords are disconnected from the power
source.
2
1
Safety xiii
Statement 8:
CAUTION:
Never remove the cover on a power supply or any part that has the following
label attached.
Hazardous voltage, current, and energy levels are present inside any
component that has this label attached. There are no serviceable parts inside
these components. If you suspect a problem with one of these parts, contact
a service technician.
Statement 26:
CAUTION:
Do not place any object on top of rack-mounted devices.
xiv IBM System x3850 Type 8864: Problem Determination and Service Guide
Chapter 1. Introduction
This Problem Determination and Service Guide contains information to help you
solve problems that might occur in your IBM® System x3850 Type 8864 server. It
describes the diagnostic tools that come with the server, error codes and suggested
actions, and instructions for replacing failing components.
Replaceable components are of three types:
v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your
responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for
the installation.
v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or
request IBM to install it, at no additional charge, under the type of warranty
service that is designated for your server.
v Field replaceable unit (FRU): FRUs must be installed only by trained service
technicians.
information about the terms of the warranty and getting service and assistance,
For
see the Warranty and Support Information document.
Related documentation
In addition to this document, the following documentation also comes with the
server:
v Installation Guide
This printed document contains instructions for setting up the server and basic
instructions for installing some optional devices.
v User’s Guide
This document is in Portable Document Format (PDF) on the IBM System x
Documentation CD. It provides general information about the server, including
information about features, and how to configure the server. It also contains
detailed instructions for installing, removing, and connecting optional devices that
the server supports.
v Rack Installation Instructions
This printed document contains instructions for installing the server in a rack.
v Safety Information
This document is in PDF on the IBM System x Documentation CD. It contains
translated caution and danger statements. Each caution and danger statement
that appears in the documentation has a number that you can use to locate the
corresponding statement in your language in the Safety Information document.
v Warranty and Support Information
This document is in PDF on the IBM System x Documentation CD. It contains
information about the terms of the warranty and getting service and assistance.
™
Depending
IBM System x Documentation CD.
The System x and xSeries® Tools Center is an online information center that
contains information about tools for updating, managing, and deploying firmware,
device drivers, and operating systems. The System x and xSeries Tools Center is at
http://publib.boulder.ibm.com/infocenter/toolsctr/v1r0/index.jsp.
© Copyright IBM Corp. 2006 1
on the server model, additional documentation might be included on the
The server might have features that are not described in the documentation that
comes with the server. The documentation might be updated occasionally to include
information about those features, or technical updates might be available to provide
additional information that is not included in the server documentation. These
updates are available from the IBM Web site. To check for updated documentation
and technical updates, complete the following steps.
Note: Changes are made periodically to the IBM Web site. The actual procedure
might vary slightly from what is described in this document.
1. Go to http://www.ibm.com/servers/eserver/support/xseries/index.html
2. From the Hardware list, select System x3850 and click Go.
3. Click the Install and use tab.
4. Click Product documentation.
Notices and statements in this document
The caution and danger statements that appear in this document are also in the
multilingual Safety Information document, which is on the IBM System x
Documentation CD. Each statement is numbered for reference to the corresponding
statement in the Safety Information document.
The following notices and statements are used in this document:
v Note: These notices provide important tips, guidance, or advice.
v Important: These notices provide information or advice that might help you avoid
inconvenient or problem situations.
v Attention: These notices indicate potential damage to programs, devices, or
data. An attention notice is placed just before the instruction or situation in which
damage could occur.
v Caution: These statements indicate situations that can be potentially hazardous
to you. A caution statement is placed just before the description of a potentially
hazardous procedure step or situation.
v Danger: These statements indicate situations that can be potentially lethal or
extremely hazardous to you. A danger statement is placed just before the
description of a potentially lethal or extremely hazardous procedure step or
situation.
2 IBM System x3850 Type 8864: Problem Determination and Service Guide
Features and specifications
The following information is a summary of the features and specifications of the
server. Depending on the server model, some features might not be available, or
some specifications might not apply.
Table 1. Features and specifications
Microprocessor:
v Intel® Xeon
™
v 1 MB Level-2 cache
v 667 MHz front-side bus (FSB)
v Support for up to four microprocessors
Use the Configuration/Setup Utility
Note:
program to determine the type and speed
of the microprocessors.
Memory:
v Minimum: 2 GB depending on server
model, expandable to 32 GB
v Type: 333 MHz, registered, ECC,
PC2-3200 double data rate (DDR) II,
SDRAM
v Sizes: 1 GB or 2 GB in pairs
v Connectors: Two-way interleaved, four
dual inline memory module (DIMM)
connectors per memory card
v Maximum: Four memory cards, each
card containing two pairs of PC2-3200
DDRII DIMMS
Drives:
v Slim DVD-ROM: IDE
v Serial Attached SCSI (SAS) hard disk
drives
Expansion
bays:
v Six SAS, 2.5-inch bays
v One 12.7-mm removable-media drive
bay (DVD-ROM drive installed)
Expansion
slots:
v Four PCI Express x8 hot-plug slots
v Tw o PCI-X 2.0 hot-plug 266 MHz/64-bit
slots
Upgradeable microcode:
System BIOS, diagnostics, service
processor, BMC, and SAS microcode
Power supply:
v Standard: One dual-rated power supply
– 1300 watts at 220 V ac input
– 650 watts at 11 0 V ac input
Upgradeable to two power supplies
v
(hot-swappable at 220 V ac only)
Size:
v 3U
v Height: 128.35 mm (5.05 in.)
v Depth: 715 mm (28.15 in.)
v Width: 440 mm (17.32 in.)
v Weight: approximately 38.5 kg (85 lb)
when fully configured or 31.75 kg (70
lb) minimum
Racks
of 4.45 cm (1.75 inches). Each increment
is referred to as a unit, or “U.” A 1-U-high
device is 4.45 cm (1.75 inches) tall.
Integrated functions:
v Baseboard management controller
v IBM EXA-32 Chipset with integrated
memory and I/O controller
v Service processor support for Remote
Supervisor Adapter II SlimLine
v Light path diagnostics
v Three Universal Serial Bus (USB) ports
– Tw o on rear of server
– One on front of server
v Broadcom 5704C dual 10/100/1000
Gigabit Ethernet controllers
v AT I 7000-M video
– 16 MB video memory
– SVGA compatible
v Mouse connector
v Keyboard connector
v Serial connector
Acoustical
v Sound power, idle: 6.6 bel declared
v Sound power, operating: 6.6 bel
declared
are marked in vertical increments
noise emissions:
Environment:
v Air temperature:
– Server on:
- 10° to 35°C (50° to 95°F); altitude:
0 to 914 m (3000 ft). If the server
has a dual-core microprocessor, at
maximum power reduce the 35°C
by 1°C per 300 m above sea level,
or the microprocessor might throttle
to remain within the internal thermal
specifications.
- 10° to 32°C (50° to 90°F); altitude:
914 m to 2133 m (7000 ft.)
Humidity:
v
– Server on: 8% to 80%
– Server off: 8% to 80%
Electrical input:
v Sine-wave input (50-60 Hz) required
v Input voltage high range:
– Minimum: 200 V ac
– Maximum: 240 V ac
Approximate input kilovolt-amperes (kVA):
v
– Minimum: 0.08 kVA
– Maximum: 1.6 kVA
Notes:
1. Power consumption and heat output
vary depending on the number and type
of optional features installed and the
power-management optional features in
use.
2. These levels were measured in
controlled acoustical environments
according to the procedures specified by
the American National Standards
Institute (ANSI) S12.10 and ISO 7779
and are reported in accordance with ISO
9296. Actual sound-pressure levels in a
given location might exceed the average
values stated because of room
reflections and other nearby noise
sources. The declared sound-power
levels indicate an upper limit, below
which a large number of computers will
operate.
Chapter 1. Introduction 3
Server controls, LEDs, and connectors
This section describes the controls, light-emitting diodes (LEDs), and connectors on
the front and rear of the server.
Front view
The following illustration shows the controls, LEDs, and connectors on the front of
the server.
Hard disk drive
status LED
Hard disk drive
activity LED
Electrostatic-discharge
connector
Operator information
panel
DVD-eject button
DVD drive activity LED
Hard disk drive status LED: If a ServeRAID-8i adapter is installed, when this LED
is lit it indicates that the associated hard disk drive has failed. If the LED flashes
slowly (one flash per second), the drive is being rebuilt. If the LED flashes rapidly
(three flashes per second), the controller is identifying the drive.
Hard disk drive activity LED: On some server models, each hot-swap hard disk
drive has an activity LED. When this LED is flashing, it indicates that the drive is in
use.
Operator information panel: This panel contains controls and LEDs. The following
illustration shows the controls and LEDs on the operator information panel.
Power-control button
USB connector
Power-on LED
Hard disk drive activity LED
Locator LED
Information LED
Release latch
System-error LED
The following controls, connectors, and LEDs are on the operator information panel:
v USB connector: Connect a USB device to this connector.
v Power-control button: Press this button to turn the server on and off manually.
A power-control-button shield comes with the server.
v Information LED: When this LED is lit, it indicates that there is a suboptimal
condition in the server and that light path diagnostics will light an additional LED
to help isolate the condition. If the LOG LED on the light path diagnostics panel
is lit, information is available in the baseboard management controller (BMC) log
or in the system-event log about the condition. The condition might be that the
BMC log is full or almost full.
4 IBM System x3850 Type 8864: Problem Determination and Service Guide
This LED and LEDs on the light path diagnostics panel remain lit until you
resolve the condition. If the only condition is that the BMC log is full or almost
full, clear the BMC log or the system-event log through the Configuration/Setup
Utility program to turn off the lit LEDs. See the User’s Guide on the IBM System
x Documentation CD for information about clearing the logs. Clear the logs after
you have resolved all conditions.
Important: If the server has a baseboard management controller, clear the BMC
log and system-event log after you resolve all conditions. This will turn off the
information LED and LOG LED, if all conditions are resolved.
v Release latch: Slide this latch to the left to access the light path diagnostics
panel.
v System-error LED: When this LED is lit, it indicates that a system error has
occurred. An LED on the light path diagnostics panel is also lit to help isolate the
error.
v Locator LED: When this LED is lit, it has been lit remotely by the system
administrator to aid in visually locating the server.
v Hard disk drive activity LED: When this LED is flashing, it indicates that a SAS
hard disk drive is in use.
v Power-on LED: When this LED is lit and not flashing, it indicates that the server
is turned on. When this LED is flashing, it indicates that the server is turned off
and still connected to an ac power source. When this LED is off, it indicates that
ac power is not present, or the power supply or the LED itself has failed.
Note: If this LED is off, it does not mean that there is no electrical power in the
server. The LED might be burned out. To remove all electrical power from the
server, you must disconnect the power cords from the electrical outlets.
DVD-eject
button: Press this button to release a CD or DVD from the DVD drive.
DVD drive activity LED: When this LED is lit, it indicates that the DVD drive is in
use.
Electrostatic-discharge connector: Connect an electrostatic-discharge wrist strap
to this connector.
Chapter 1. Introduction 5
Rear view
The following illustration shows the connectors and LEDs on the rear of the server.
Power-supply connector: Connect the power cord to this connector.
Video connector: Connect a monitor to this connector.
USB 1 connector: Connect a USB device to this connector.
SP Ethernet 10/100 connector: Use this connector to connect the service
processor to a network.
SP Ethernet 10/100 activity LED: This LED is on the SP Ethernet 10/100
connector. When this LED is lit, it indicates that there is activity between the server
and the network.
SP Ethernet 10/100 link LED: This LED is on the SP Ethernet 10/100 connector.
When this LED is lit, it indicates that there is an active connection on the Ethernet
port.
USB 2 connector: Connect a USB device to this connector.
System serial connector: Connect a 9-pin serial device to this connector.
SP Serial connector: Connect a 9-pin serial device to this connector.
Mouse connector: Connect a mouse or other device to this connector.
Keyboard connector: Connect a keyboard to this connector.
Remote Supervisor Adapter II SlimLine status LED: This LED is on the I/O
board and is visible on the rear of the server. When this LED flashes, it indicates
that there is activity on the Remote Supervisor Adapter II SlimLine. When this LED
is lit continuously, it indicates that there is a problem with the Remote Supervisor
Adapter II SlimLine.
6 IBM System x3850 Type 8864: Problem Determination and Service Guide
IXA RS485 connector: Use this connector to connect to an iSeries server when an
Integrated xSeries Adapter (IXA) is installed. The cable for this connection comes
with the server.
The optional Integrated xSeries Adapter (IXA) cab be installed only in slot 2. You
must move jumpers J35 and J40 on the IXA. For details about installing the IXA,
see the documentation that comes with the adapter.
I/O board error LED: This LED is on the I/O board and is visible on the rear of the
server. When this LED is lit, it indicates that there is a problem with the I/O board.
Gigabit Ethernet 2 activity LED: This LED is on the Gigabit Ethernet 2 connector.
When this LED flashes, it indicates that there is activity between the server and the
network.
Gigabit Ethernet 2 connector: Use this connector to connect the server to a
network.
Gigabit Ethernet 2 link LED: This LED is on the Gigabit Ethernet 2 connector.
When this LED is lit, it indicates that there is an active connection on the Ethernet
port.
Gigabit Ethernet 1 activity LED: This LED is on the Gigabit Ethernet 1 connector.
When this LED flashes, it indicates that there is activity between the server and the
network.
Gigabit Ethernet 1 connector: Use this connector to connect the server to a
network.
Gigabit Ethernet 1 link LED: This LED is on the Gigabit Ethernet 1 connector.
When this LED is lit, it indicates that there is an active connection on the Ethernet
port.
Chapter 1. Introduction 7
System-board layouts
The following illustrations show the connectors, LEDs, and jumpers on the memory
card, microprocessor board, PCI board, SAS backplane, and I/O board. The
illustrations in this document might differ slightly from your hardware.
I/O board internal connectors and jumpers
The following illustration shows the internal connectors and jumpers on the I/O
board.
Table 2 describes the function of each three-pin jumper block.
Table 2. I/O board jumper blocks
Jumper name Description
Force power on (J2) The default position is pins 1 and 2. Change the position of this
jumper to pins 2 and 3 to force the server to startup when you
connect the server to ac power.
Power-on password (J9) The default position is pins 1 and 2. Change the position of this
jumper to pins 2 and 3 to bypass the power-on password check.
Changing the position of this jumper does not affect the
administrator password check if an administrator password is set. If
the administrator password is lost, the operator information panel
must be replaced.
Boot recovery (J14) The default position is pins 1 and 2 (use the primary page during
startup). Move the jumper to pins 2 and 3 to use the secondary
page during startup.
Wake on LAN® bypass (J15) The default position is pins 1 and 2. Move the jumper to pins 2 and
3 to prevent a Wake on LAN packet from waking the system when
the system is in the powered-off state.
8 IBM System x3850 Type 8864: Problem Determination and Service Guide
Memory-card connectors
The following illustration shows the connectors on the memory card.
Memory-card LEDs
The following illustration shows the LEDs on the memory card.
Light path diagnostics button
Light path diagnostics button power LED
DIMM 1
DIMM 2
DIMM 3
DIMM 4
Memory card error LED
To p view of the memory card
Memory Port Power
Error
Memory Hot-Swap Enabled
DIMM 1 error LED
DIMM 2 error LED
DIMM 3 error LED
DIMM 4 error LED
Chapter 1. Introduction 9
Microprocessor-board connectors and LEDs
The following illustration shows the connectors and LEDs on the microprocessor
board.
Light path diagnostics
button
Fan 6
Fan 2
Memory
card 1
Fan 7
Fan 3
Memory
card 2
Memory
card 3
Fan 8
Microprocessor 1
socket
Microprocessor 2
socket
PCI board connectors
The following illustration shows the connectors on the PCI board.
Slot 1 PCI-X
266 MHz/64-bit
Slot 2 PCI-X
266 MHz/64-bit
Fan 5
Fan 1
11 22
Microprocessor 1
error LED
Microprocessor 2
error LED
44
33
Microprocessor 3 error LED
Microprocessor 3 socket
Microprocessor 4 error LED
Microprocessor 4 socket
Attention LED
Power LED
ServeRAID-8i
Active PCI cable
I/O board
Memory
card 4
Microprocessor card
error LED
Fan 4
Microprocessor 3
VRM connector
Microprocessor 4
VRM connector
VRM 4 error LED
VRM 3 error LED
Slot 3 PCI-E x8
Slot 4 PCI-E x8
Slot 5 PCI-E x8
Slot 6 PCI-E x8
10 IBM System x3850 Type 8864: Problem Determination and Service Guide
SAS internal power
cable connector
PCI board LEDs
The following illustration shows the LEDs on the PCI board.
PCI power LEDs
Power good LED
PCI attention LEDs
SAS-backplane connectors
The following illustration shows the connectors on the SAS backplane.
Front of SAS backplane
Back of SAS backplane
SAS hard disk drive connectors
2
SAS signal cable 2SAS signal cable 1 SAS power
Chapter 1. Introduction 11
12 IBM System x3850 Type 8864: Problem Determination and Service Guide
Chapter 2. Configuration information and instructions
This chapter provides information about updating the firmware and using the
configuration utilities.
Updating the firmware
The firmware in your server is periodically updated and is available for download on
the Web. Go to http://www.ibm.com/servers/eserver/support/xseries/index.html to
check for the latest level of firmware, such as BIOS code, vital product data (VPD)
code, device drivers, and service processor firmware.
The UpdateXpress program is available for most IBM System x and xSeries servers
and server options. It detects supported and installed device drivers and firmware in
your server and installs available updates. You can download the UpdateXpress
program from the Web at no additional cost, or you can purchase it on a CD. To
download the program or purchase the CD, go to http://www.ibm.com/servers/
eserver/xseries/systems_management/ibm_director/
extensions/xpress.html.
When replacing devices in the server, you might have to either update the server
with the latest version of the firmware stored on the board or restore the
pre-existing firmware from a diskette or CD image.
v BIOS code and the diagnostics programs are stored in ROM on the
microprocessor board.
v BMC firmware is stored in ROM on the baseboard management controller on the
microprocessor board.
v Ethernet firmware is stored in ROM on the Ethernet controller on the PCI board.
v ServeRAID firmware is stored in ROM on the ServeRAID adapter.
v SAS firmware is stored in ROM on the SAS controller on the I/O board.
v Major components contain VPD code. Yo u can select to update the VPD code
during the BIOS code update procedure.
Configuring the server
The ServerGuide™ Setup and Installation CD provides software setup tools and
installation tools that are specifically designed for your IBM server. Use this CD
during the initial installation of the server to configure basic hardware features and
to simplify the operating-system installation.
In addition to the ServerGuide Setup and Installation CD, you can use the following
configuration programs to customize the server hardware:
v UpdateXpress program
v Configuration/Setup Utility program
v Baseboard management controller utility programs
v Preboot Execution Environment (PXE) boot agent utility program
v SAS/SATA Configuration Utility program
v ServeRAID Manager
© Copyright IBM Corp. 2006 13
This section contains basic information about these programs. For detailed
information about these programs, see “Configuring the server” in the User’s Guide
on the IBM System x Documentation CD.
Using the ServerGuide Setup and Installation CD
The ServerGuide Setup and Installation CD provides programs to detect the server
model and installed hardware options, configure the server hardware, provide
device drivers, and help you install the operating system. For information about the
supported operating-system versions, see the label on the CD. If the ServerGuide
Setup and Installation CD did not come with your server, you can download the
latest version from http://www.ibm.com/pc/qtechinfo/MIGR-4ZKPPT.html.
Complete the following steps to start the ServerGuide Setup and Installation CD:
1. Insert the CD, and restart the server.
2. Follow the instructions on the screen to:
a. Select your language.
b. Select your keyboard layout and country.
c. View the overview to learn about ServerGuide features.
d. View the readme file to review installation tips about your operating system
and adapter.
e. Start the setup and hardware configuration programs.
f. Start the operating-system installation. Yo u will need your operating-system
CD.
Using the Configuration/Setup Utility program
Use the Configuration/Setup Utility program to:
v View configuration information
v View and change assignments for devices and I/O ports
v Set the date and time
v Set and change passwords
v Set the startup characteristics of the server and the order of startup devices
v Set and change settings for advanced hardware features
v View and clear error logs
v Change interrupt request (IRQ) settings
v Enable USB legacy keyboard and mouse support
v Resolve configuration conflicts
to http://www.ibm.com/servers/eserver/support/xseries/index.html to check for
Go
the latest version of the BIOS code.
Starting the Configuration/Setup Utility program
To start the Configuration/Setup Utility program, complete the following steps:
1. Turn on the server.
2. When the prompt Press F1 for Configuration/Setup appears, press F1. If you
have set both a power-on password and an administrator password, you must
type the administrator password to access the full Configuration/Setup Utility
menu. If you do not type the administrator password, a limited
Configuration/Setup Utility menu is available.
3. Select settings to view or change.
14 IBM System x3850 Type 8864: Problem Determination and Service Guide
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