IBM 8670M1X, xSeries 345, xSeries 345 8670 User Manual
xSeries 345 Ty pe 8670
Hardw are Maintenance Manual and
Troubleshooting Guide
xSeries 345 Ty pe 8670
Hardw are Maintenance Manual and
Troubleshooting Guide
13th Edition (May 2007)
The most recent version of this document is available on the World Wide Web at http://www.ibm.com/support.
© Copyright International Business Machines Corporation 2004. All rights reserved.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.
Contents
Chapter 1. General information . . . . . . . . . . . . . . . . . . .1
Related publications . . . . . . . . . . . . . . . . . . . . . . .1
Notices and statements in this book . . . . . . . . . . . . . . . . .2
Features and specifications . . . . . . . . . . . . . . . . . . . . .3
Server controls and indicators . . . . . . . . . . . . . . . . . . . .4
Front view . . . . . . . . . . . . . . . . . . . . . . . . . .4
Rear view . . . . . . . . . . . . . . . . . . . . . . . . . .5
Server power features . . . . . . . . . . . . . . . . . . . . . . .6
Turning on the server . . . . . . . . . . . . . . . . . . . . . .6
Turning off the server . . . . . . . . . . . . . . . . . . . . . .6
Standby mode . . . . . . . . . . . . . . . . . . . . . . . .7
Chapter 2. Configuring your server . . . . . . . . . . . . . . . . .9
Using the ServerGuide Setup and Installation CD . . . . . . . . . . . .9
System partition . . . . . . . . . . . . . . . . . . . . . . .10
Typical NOS installation . . . . . . . . . . . . . . . . . . . .10
Setting up or updating multiple servers . . . . . . . . . . . . . . .11
Installing your NOS without ServerGuide . . . . . . . . . . . . . .11
Using the Configuration/Setup Utility program . . . . . . . . . . . . . .11
Starting the Configuration/Setup Utility program . . . . . . . . . . . .11
Using passwords . . . . . . . . . . . . . . . . . . . . . . .12
Using ServeRAID Manager . . . . . . . . . . . . . . . . . . . .13
Configuring the controller . . . . . . . . . . . . . . . . . . . .14
Viewing your configuration . . . . . . . . . . . . . . . . . . . .17
Getting assistance . . . . . . . . . . . . . . . . . . . . . .19
Using the LSI Logic Configuration Utility program . . . . . . . . . . . .20
Updating the integrated system-management firmware . . . . . . . . . .21
Configuring the Ethernet controller . . . . . . . . . . . . . . . . . .21
Teaming mode . . . . . . . . . . . . . . . . . . . . . . . .22
Priority packet mode . . . . . . . . . . . . . . . . . . . . . .22
Virtual LAN mode . . . . . . . . . . . . . . . . . . . . . . .24
Chapter 3. Diagnostics . . . . . . . . . . . . . . . . . . . . .25
General checkout . . . . . . . . . . . . . . . . . . . . . . . .25
Diagnostic tools overview . . . . . . . . . . . . . . . . . . . . .26
POST error logs . . . . . . . . . . . . . . . . . . . . . . . .27
Viewing error logs from the Configuration/Setup Utility program . . . . . .27
Viewing error logs from diagnostic programs . . . . . . . . . . . . .28
ServerGuide error symptoms . . . . . . . . . . . . . . . . . . . .28
Small computer system interface messages . . . . . . . . . . . . . .28
Diagnostic programs and error messages . . . . . . . . . . . . . . .28
Text messages . . . . . . . . . . . . . . . . . . . . . . . .29
Starting the diagnostic programs . . . . . . . . . . . . . . . . .30
Diagnostic error message tables . . . . . . . . . . . . . . . . .31
Identifying problems using status LEDs . . . . . . . . . . . . . . . .31
Power supply LEDs . . . . . . . . . . . . . . . . . . . . . .31
Light Path Diagnostics . . . . . . . . . . . . . . . . . . . . .32
Recovering the BIOS code . . . . . . . . . . . . . . . . . . . .36
Power checkout . . . . . . . . . . . . . . . . . . . . . . . .37
Troubleshooting the Ethernet controller . . . . . . . . . . . . . . . .38
Network connection problems . . . . . . . . . . . . . . . . . .38
Ethernet controller troubleshooting chart . . . . . . . . . . . . . .39
Ethernet controller messages . . . . . . . . . . . . . . . . . .40
© Copyright IBM Corp. 2004 iii
Chapter 4. Customer replaceable units . . . . . . . . . . . . . . .41
Before you begin . . . . . . . . . . . . . . . . . . . . . . . .41
System reliability considerations . . . . . . . . . . . . . . . . .41
Working inside the server with the power on . . . . . . . . . . . . .42
Handling static-sensitive devices . . . . . . . . . . . . . . . . .42
Major components of the xSeries 345 Type 8670 server . . . . . . . . . .43
Component locations . . . . . . . . . . . . . . . . . . . . . . .44
System-board option connectors . . . . . . . . . . . . . . . . .44
PCI riser-card option connectors . . . . . . . . . . . . . . . . .44
System-board internal cable connectors . . . . . . . . . . . . . . .45
System-board external port connectors . . . . . . . . . . . . . . .45
System-board switches and jumpers . . . . . . . . . . . . . . . .46
System-board LED locations . . . . . . . . . . . . . . . . . . .47
Removing the cover and bezel . . . . . . . . . . . . . . . . . . .48
Working with adapters . . . . . . . . . . . . . . . . . . . . . .48
Installing a ServeRAID-5i adapter . . . . . . . . . . . . . . . . . .54
Installing a hot-swap drive . . . . . . . . . . . . . . . . . . . . .55
Memory technology transition . . . . . . . . . . . . . . . . . . .56
Installing memory modules . . . . . . . . . . . . . . . . . . . .57
Installing a microprocessor . . . . . . . . . . . . . . . . . . . .59
Installing a hot-swap power-supply . . . . . . . . . . . . . . . . .66
Replacing a hot-swap fan . . . . . . . . . . . . . . . . . . . . .68
Replacing the battery . . . . . . . . . . . . . . . . . . . . . .69
Completing the installation . . . . . . . . . . . . . . . . . . . . .71
Installing the server cover and bezel . . . . . . . . . . . . . . . .71
Installing the server in a rack . . . . . . . . . . . . . . . . . . .71
Updating your server configuration . . . . . . . . . . . . . . . . .71
Connecting external options . . . . . . . . . . . . . . . . . . .72
Cabling the server . . . . . . . . . . . . . . . . . . . . . . .73
Input/output ports . . . . . . . . . . . . . . . . . . . . . . . .73
Video port . . . . . . . . . . . . . . . . . . . . . . . . . .74
Keyboard port . . . . . . . . . . . . . . . . . . . . . . . .74
Auxiliary-device (pointing device) port . . . . . . . . . . . . . . .74
Ultra320 SCSI controller system-board connectors . . . . . . . . . . .75
Serial port . . . . . . . . . . . . . . . . . . . . . . . . . .76
Universal Serial Bus version 1.1 ports . . . . . . . . . . . . . . .76
Ethernet ports . . . . . . . . . . . . . . . . . . . . . . . .77
Integrated system-management ports . . . . . . . . . . . . . . .77
Chapter 5. Field replaceable units . . . . . . . . . . . . . . . . .79
Hard disk drive backplane . . . . . . . . . . . . . . . . . . . . .79
Diagnostics/operator panel card . . . . . . . . . . . . . . . . . . .80
Power-supply cage . . . . . . . . . . . . . . . . . . . . . . .81
System-board shuttle . . . . . . . . . . . . . . . . . . . . . .82
Chapter 6. Symptom-to-FRU index . . . . . . . . . . . . . . . . .83
Beep symptoms . . . . . . . . . . . . . . . . . . . . . . . .83
No-beep symptoms . . . . . . . . . . . . . . . . . . . . . . .86
Diagnostic panel system-error LED . . . . . . . . . . . . . . . . .86
Diagnostic error codes . . . . . . . . . . . . . . . . . . . . . .88
Error symptoms . . . . . . . . . . . . . . . . . . . . . . . .93
Power-supply LED errors . . . . . . . . . . . . . . . . . . . . . 101
POST error codes . . . . . . . . . . . . . . . . . . . . . . . 102
Service processor error codes . . . . . . . . . . . . . . . . . . . 107
SCSI error codes . . . . . . . . . . . . . . . . . . . . . . . 108
Temperature error messages . . . . . . . . . . . . . . . . . . . 108
iv xSeries 345 Type 8670: Hardware Maintenance Manual and Troubleshooting Guide
Fan error messages . . . . . . . . . . . . . . . . . . . . . . 109
Power error messages . . . . . . . . . . . . . . . . . . . . . 109
System shutdown . . . . . . . . . . . . . . . . . . . . . . .110
Voltage related system shutdown . . . . . . . . . . . . . . . . .110
Temperature related system shutdown . . . . . . . . . . . . . . .110
Hard disk drive checkout . . . . . . . . . . . . . . . . . . . . . 111
Host built-in self test (BIST) . . . . . . . . . . . . . . . . . . . . 111
Bus fault messages . . . . . . . . . . . . . . . . . . . . . . . 111
Undetermined problems . . . . . . . . . . . . . . . . . . . . .112
Problem determination tips . . . . . . . . . . . . . . . . . . . .113
Chapter 7. Parts listing xSeries 345 Type 8670 . . . . . . . . . . . .115
System . . . . . . . . . . . . . . . . . . . . . . . . . . .116
Keyboard CRUs . . . . . . . . . . . . . . . . . . . . . . . .119
Power cords . . . . . . . . . . . . . . . . . . . . . . . . .119
Appendix A. Getting help and technical assistance . . . . . . . . . . 123
Before you call . . . . . . . . . . . . . . . . . . . . . . . . 123
Using the documentation . . . . . . . . . . . . . . . . . . . . . 123
Getting help and information from the World Wide Web . . . . . . . . . 123
Software service and support . . . . . . . . . . . . . . . . . . . 124
Hardware service and support . . . . . . . . . . . . . . . . . . . 124
Appendix B. Related service information . . . . . . . . . . . . . . 125
Safety information . . . . . . . . . . . . . . . . . . . . . . . 125
General safety . . . . . . . . . . . . . . . . . . . . . . . 125
Electrical safety . . . . . . . . . . . . . . . . . . . . . . . 126
Safety inspection guide . . . . . . . . . . . . . . . . . . . . 127
Handling electrostatic discharge-sensitive devices . . . . . . . . . . 128
Grounding requirements . . . . . . . . . . . . . . . . . . . . 128
Safety notices (multilingual translations) . . . . . . . . . . . . . . 128
Appendix C. Notices . . . . . . . . . . . . . . . . . . . . . . 163
Edition notice . . . . . . . . . . . . . . . . . . . . . . . . . 163
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Important notes . . . . . . . . . . . . . . . . . . . . . . . . 164
Product recycling and disposal . . . . . . . . . . . . . . . . . . 165
Electronic emission notices . . . . . . . . . . . . . . . . . . . . 165
Federal Communications Commission (FCC) statement . . . . . . . . 165
Industry Canada Class A emission compliance statement . . . . . . . . 166
Australia and New Zealand Class A statement . . . . . . . . . . . . 166
United Kingdom telecommunications safety requirement . . . . . . . . 166
European Union EMC Directive conformance statement . . . . . . . . 166
Taiwanese Class A warning statement . . . . . . . . . . . . . . . 167
Chinese Class A warning statement . . . . . . . . . . . . . . . . 167
Japanese Voluntary Control Council for Interference (VCCI) statement 167
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Contents v
vi xSeries 345 Type 8670: Hardware Maintenance Manual and Troubleshooting Guide
Chapter 1. General information
Your IBM® xSeries® 345 Type 8670 server is a high-performance server that can be
upgraded to a symmetric multiprocessing (SMP) server through a microprocessor
upgrade. It is ideally suited for networking environments that require superior
microprocessor performance, efficient memory management, flexibility, and reliable
data storage.
The xSeries 345 server contains several IBM X-Architecture™ technologies, which
help increase server performance and reliability.
Your server comes with a limited warranty. If you have access to the World Wide
Web, you can obtain up-to-date information about your server model and other IBM
server products at http://www.ibm.com/eserver/xseries/ .
Your server serial number and model number are on labels on the bottom of the
server and on the front below the bezel. You will need these numbers when you
register your server with IBM. The information label with the serial number, machine
type, model number, and agency marks for your server are on the bottom of the
server.
Related publications
This Hardware Maintenance Manual and Troubleshooting Guide is provided in
Portable Document Format (PDF) on the IBM xSeries Documentation CD. It
contains information to help you solve the problem yourself or to provide helpful
information to a service technician.
In addition to this Hardware Maintenance Manual and Troubleshooting Guide, the
following xSeries 345 Type 8670 documentation is provided with your server:
v Installation Guide
This printed publication contains setup and installation instructions.
v Rack Installation Instructions
This printed publication contains the instructions to install your server in a rack.
v Safety Book
This multilingual publication is provided in PDF on the IBM xSeries
Documentation CD. It contains translated versions of the caution and danger
statements that appear in the documentation for your server. Each caution and
danger statement has an assigned number, which you can use to locate the
corresponding statement in your native language.
v User’s Guide
This publication is provided in PDF on the IBM xSeries Documentation CD. It
contains general information about your server, including information about
features, how to configure your server, how to use the ServerGuide™ Setup and
Installation CD, and how to get help.
v Option Installation Guide
This publication is provided in PDF on the IBM xSeries Documentation CD. It
contains instructions to install, remove, and connect optional devices supported
by your server.
Depending on your server model, additional publications might be included on the
IBM xSeries Documentation CD.
© Copyright IBM Corp. 2004 1
Notices and statements in this book
The caution and danger statements used in this book also appear in the multilingual
Safety Information book provided on the IBM xSeries Documentation CD. Each
caution and danger statement is numbered for easy reference to the corresponding
statements in the safety book.
The following types of notices and statements are used in this book:
v Note: These notices provide important tips, guidance, or advice.
v Important: These notices provide information or advice that might help you avoid
inconvenient or problem situations.
v Attention: These notices indicate possible damage to programs, devices, or
data. An attention notice is placed just before the instruction or situation in which
damage could occur.
v Caution: These statements indicate situations that can be potentially hazardous
to you. A caution statement is placed just before the description of a potentially
hazardous procedure step or situation.
v Danger: These statements indicate situations that can be potentially lethal or
extremely hazardous to you. A danger statement is placed just before the
description of a potentially lethal or extremely hazardous procedure step or
situation.
2 xSeries 345 Type 8670: Hardware Maintenance Manual and Troubleshooting Guide
Features and specifications
The following table provides a summary of the features and specifications for your
server.
Table 1. Features and specifications
Microprocessor:
v Intel® Xeon™, 3.067 GHz or higher
depending on server model
v 533 MHz front-side bus (FSB)
v Support for up to two
microprocessors with Intel
Hyper-Threading technology
Memory:
v Minimum: 512 MB, expandable to 8
GB
v Type: 100 MHz, PC2100 (CL2.5),
downward compatible with PC1600
(CL2), registered, ECC, double data
rate (DDR), SDRAM
v Sizes: 256 MB, 512 MB, 1 GB or 2
GB, in pairs
v Connectors: Two-way interleaved,
four dual inline memory module
(DIMM) connectors
v Maximum: Two pairs of DIMMs
standard:
Drives
v Diskette: 1.44 MB
v CD-ROM: IDE
Expansion
bays:
v Six hot-swap, slim-high, 3.5-inch
drive bays (hot-swap hard disk drives
installed, some models)
v One 5.25-inch bay (CD-ROM drive
installed)
v One 3.5-inch removable-media drive
bay (diskette drive installed)
Hot-swap
fans:
v Minimum: Five
v Maximum: Eight - provide redundant
cooling
Hot-swap
power supplies:
350 watts (115-230 V ac) or 514 watts
(115-230 V ac) depending on server
model
v Minimum: One
v Maximum: Two - provide redundant
power
Upgradeable
microcode:
BIOS, diagnostics, and IBM Advanced
System Management upgrades (when
available) can update EEPROM on the
system board
PCI expansion slots:
v Two PCI-X non-hot-plug 133 MHz/64-bit
v Two PCI-X non-hot-plug 100 MHz/64-bit
(low profile)
v One PCI non-hot-plug, 33 MHz/32-bit
Integrated
v IBM integrated system management
processor (ISMP)
– Service processor with Light Path
Diagnostics
– Interconnect port
– Dedicated I/O port
– Support for IBM Remote Supervisor
Adapter
v Two 10BASE-T/100BASE-TX/
1000BASE-T
Ethernet controller on system board)
v One serial port
v One external and one internal Ultra320
SCSI port (dual-channel integrated
controller with RAID capability)
v Three Universal Serial Bus (USB) v1.1
ports
v Keyboard port
v Mouse port
v AT I Rage XL video (controller on
system board)
– Compatible with SVGA and VGA
– 8 MB video memory
Acoustical
v Declared sound power, idle: 6.5 bel
v Declared sound power, operating: 6.5
bel
v Bystander sound pressure, idle: 48 dBa
v Bystander sound pressure, operating:
48 dBa
Environment:
v Air temperature:
Maximum altitude: 2133 m (7000 ft)
– Server on: 10° to 35°C (50° to 95°F).
– Server off: -40° to +60°C (-40° to
140°F).
Humidity:
v
– Server on: 8% to 80%
– Server off: 8% to 80%
functions:
Ethernet ports (Intel
noise emissions:
Security features:
v Power-on password
v Remote-control security settings
v Selectable drive startup
v Keyboard password
v System management security
– User login password
– Read-only or read/write access
– Dial-in call-back
Predictive
Failure Analysis
®
(PFA) alerts:
v Power supplies
v Fans
v Memory
v Hard disk drives
v Microprocessors
v Voltage regulator modules (VRMs)
(2 U):
Size
v Height: 85.4 mm (3.36 in.)
v Depth: 698 mm (27.48 in.)
v Width: 443.6 mm (17.5 in.)
v Weight: 21.09 kg (46.5 lb.) to 28.12 kg (62
lb.) depending upon configuration
output:
Heat
Approximate heat output in British thermal
units (Btu) per hour
v Minimum configuration: 341 Btu/hour (100
watts)
v Maximum configuration: 2250 Btu/hour (660
watts)
Electrical input:
v Sine-wave input (50-60 Hz) required
v Input voltage range automatically selected
v Input voltage low range:
– Minimum: 90 V ac
– Maximum: 137 V ac
v Input voltage high range:
– Minimum: 180 V ac
– Maximum: 265 V ac
Input kilovolt-amperes (kVA) approximately:
v
– Minimum: 0.1 kVA
Maximum: 0.7 kVA
–
available for drives:
Power
v +5 V dc
v +12 V dc
Chapter 1. General information 3
Server controls and indicators
This section identifies the controls and indicators on the front and the back of your
server.
Note: The illustrations in this document might differ slightly from your hardware.
Front view
Power-on
LED (green)
Power-control
button
Reset
button
SCSI or IDE
bus activity LED
(green)
System-error
(amber)LED
CD-ROM drive
activity (green)LED
CD-eject button
Diskette drive
activity
LED
(green)
Diskette-eject
button
System
identification LED
(blue)
Information
(amber)
LED
Hard disk drive
activity
LED
(green)
Hard disk drive
status
LED
(amber)
Power-on LED: This green light-emitting diode (LED) is lit and stays on when you
turn on your server and flashes when the server is in Standby mode.
Attention: If the power-on LED is off, it does not mean there is no electrical
current present in the server. The LED might be burned out. To remove all electrical
current from the server, you must unplug the server power cords from the electrical
outlets or from the uninterruptible power device.
Power-control button: Press this button to manually turn on the server and put the
server in Standby mode (see “Server power features” on page 6).
Reset button: Press this button to reset the server and run the power-on self-test
(POST). Yo u might need to use a pen or the end of a straightened paper clip to
press the button.
SCSI or IDE bus activity LED: This LED is on when there is activity on the SCSI
or IDE bus.
System-error LED: This amber LED is lit when a system error occurs. An LED on
the diagnostic LED panel will also be on to further isolate the error.
CD-ROM drive activity LED: When this LED is lit, it indicates that the CD-ROM
drive is in use.
CD-eject button: Press this button to release a CD from the drive.
Diskette drive activity LED: When this LED is lit, it indicates that the diskette drive
is in use.
Diskette-eject button: Press this button to release a diskette from the drive.
Hard disk drive activity LED: Each of the hot-swap drives has a hard disk drive
activity LED. When this green LED is flashing, the controller is accessing the drive.
4 xSeries 345 Type 8670: Hardware Maintenance Manual and Troubleshooting Guide
Rear view
Hard disk drive status LED: Each hot-swap drive has a hard disk drive status
LED. When this amber LED is lit continuously, the drive has failed. If a RAID
adapter is installed in the server, when the LED flashes slowly (one flash per
second), the drive is being rebuilt. When the LED flashes rapidly (three flashes per
second), the controller is identifying the drive.
Information LED: This amber LED is lit when the information log contains
information about certain conditions in your server that might affect performance.
For more information, see “Diagnostic panel LEDs” on page 33.
System-identification LED: This blue LED is lit in response to a programmed
condition, or it can be turned on remotely by the system administrator to aid in
server identification for maintenance. The system administrator can turn off the
system identification LED after maintenance is complete.
This section identifies the indicators on the rear of your server.
Ethernet 2 activity
(green)
Ethernet 2 link status
(green)
LED
LED
AC power
(green)
LED
Ethernet 1
(green)
Ethernet 1 link status
(green)
activity LED
LED
DC power
(green)
LED
Ethernet 2 activity LED: This green LED is lit when the server is transmitting or
receiving signals to the Ethernet LAN that is connected to Ethernet port 2.
Ethernet 2 link status LED: This green LED is lit when there is an active link
connection on the 10BASE-T, 100BASE-TX, or 1000BASE-TX interface for Ethernet
port 2.
AC power LED: This green LED provides status information about the power
supply. During typical operation, both the ac and dc power LEDs are lit. For any
other combination of LEDs, see “Power supply LEDs” on page 31.
DC power LED: This green LED provides status information about the power
supply. During typical operation, both the ac and dc power LEDs are lit. For any
other combination of LEDs, see “Power supply LEDs” on page 31.
Ethernet 1 link status LED: This green LED is lit when there is an active link
connection on the 10BASE-T, 100BASE-TX, or 1000BASE-TX interface for Ethernet
port 1.
Ethernet 1 activity LED: This green LED is lit when the server is transmitting or
receiving signals to the Ethernet LAN that is connected to Ethernet port 1.
Chapter 1. General information 5
Server power features
This section contains information about how to properly turn your server on and off.
Turning on the server
You can turn on the server in any of the following ways:
v If the power cords are connected to a power source, you can press the
power-control button on the front of the server.
Note: Yo u can install a circular disk over the power-control button to prevent
accidental manual power-off. This disk, known as the power-control-button shield,
comes with your server.
v If the server is turned on and a power failure occurs, it restarts automatically
when power is restored.
v Yo u can turn on the server by using the Integrated System Management
Processor (ISMP).
v Yo u can turn on the server by using the optional Remote Supervisor Adapter.
v If your operating system supports the Wake on LAN® feature, the Wake on LAN
feature can turn on the server.
Complete the following steps to manually turn on the server:
1. Review the information in “Safety information” on page 125.
2. Turn on all external devices, such as the monitor.
3. Plug the server power cords into the power source.
4. Press the power-control button on the front of the server.
While the server is powering up, the power-on LED on the front of the server
Note:
is lit.
Turning off the server
Complete the following steps to manually turn off the server:
1. Review the information in “Safety information” on page 125.
2. See your operating system documentation for the proper procedure to shut
down the operating system.
Statement 5:
CAUTION:
The power control button on the device and the power switch on the
power supply do not turn off the electrical current supplied to the device.
The device also might have more than one power cord. To remove all
electrical current from the device, ensure that all power cords are
disconnected from the power source.
2
1
6 xSeries 345 Type 8670: Hardware Maintenance Manual and Troubleshooting Guide
Standby mode
3. Press the power-control button on the front of the server. This will put the server
in Standby mode.
4. Disconnect the server from the power source.
Notes:
a. After you turn off the server, wait at least 5 seconds before you turn on the
server again.
b. Yo u might need to press and hold the power-control button for more than 4
seconds to cause an immediate shutdown of the server and to force the
power off. You can use this feature if the operating system stops functioning.
Standby mode refers to the condition in which the server operating system is not
running and all core logic is shut down except for the service processor.
Complete the following steps to put the server into Standby mode:
1. See the operating-system documentation for the proper procedure to shut down
the operating system.
Note: Each operating system is different. Read all the documentation about
shutting down the operating system before continuing.
2. Press the power-control button on the front of the server.
can put the server into Standby mode remotely by using the service processor.
You
Chapter 1. General information 7
8 xSeries 345 Type 8670: Hardware Maintenance Manual and Troubleshooting Guide
Chapter 2. Configuring your server
The following configuration programs are provided with your server:
v ServerGuide Setup and Installation CD
The ServerGuide Setup and Installation CD provides software setup tools and
installation tools that are specifically designed for your IBM server. Use this CD
during the initial installation of your server to configure basic hardware features,
such as ServeRAID™ and integrated RAID, and to simplify your network
operating system (NOS) installation. (See “Using the ServerGuide Setup and
Installation CD” for more information.)
v Configuration/Setup Utility program
This program is part of the basic input/output system (BIOS) code that comes
with your server. Yo u can use this program to configure serial port assignments,
change interrupt request (IRQ) settings, change the drive startup sequence, set
the date and time, and set passwords. You also can use this program to view the
system configuration settings, for example, the number of installed
microprocessors, the amount of installed memory, the BIOS diagnostics version
level, and so on. See “Using the Configuration/Setup Utility program” on page 11
for more information.
v ServeRAID programs
The ServeRAID programs come with your server. If your server has a ServeRAID
adapter installed or if you are using the RAID capabilities of the integrated SCSI
controller, use the ServeRAID Manager program to define and configure your
disk-array subsystem before you install your operating system. See “Using
ServeRAID Manager” on page 13 for more information.
v LSI Logic Configuration Utility
With the built-in LSI Logic Configuration Utility program, you can configure the
integrated SCSI controller and the devices that attach to it. See “Using the LSI
Logic Configuration Utility program” on page 20.
v Integrated System Management
To update the Integrated System Management (ISM) firmware, see “Updating the
integrated system-management firmware” on page 21 for more information.
v Ethernet controller configuration process
For instructions to configure the integrated Ethernet controller, see “Configuring
the Ethernet controller” on page 21.
v IBM Director
IBM Director is a work-group-hardware-management tool that you can use to
centrally manage xSeries servers; IBM Netvista, IntelliStation®, and ThinkPad
computers; and non-IBM Intel-microprocessor-based systems. IBM Director
automates tasks such as inventory-taking, monitoring of environmental sensors
(such as temperature, voltage and fans), alerting, and system-health information.
For more information and instructions about IBM Director, see the IBM Director
User’s Guide on the CD that comes with your server.
®
Using the ServerGuide Setup and Installation CD
The ServerGuide Setup and Installation CD includes an easy-to-use setup and
installation program that is specifically designed for your IBM server. The
ServerGuide program detects the server model and hardware options that are
installed and uses that information during setup to configure the hardware. The
© Copyright IBM Corp. 2004 9
ServerGuide program simplifies network operating system (NOS) installations by
providing updated device drivers and, in some cases, installing them automatically.
If a later version of the ServerGuide program is available, you can download a free
image of the ServerGuide Setup and Installation CD, or you can purchase the CD.
To download the latest ServerGuide program, go to the IBM ServerGuide Web page
at http://www.ibm.com/pc/qtechinfo/MIGR-4ZKPPT.html. To purchase the latest
ServerGuide Setup and Installation CD, see the “ServerGuide Updates” flyer that
comes with your server library, or go to the ServerGuide fulfillment Web site at
http://www.ibm.com/pc/coupon/.
The ServerGuide program has the following features to make setup easier:
v An easy-to-use interface with online help
v Diskette-free setup and configuration programs that are based on detected
v A system BIOS update program, which updates the BIOS code directly from the
v Device drivers that are provided for your server model and detected hardware
v NOS partition size and file-system type that are selectable during setup
System partition
The ServerGuide program creates a 50 MB system partition on the default drive.
The system partition contains server-specific utility programs such as service
processor disk operating system (DOS) utilities, system diagnostics, flash BIOS
updates, and other programs. Programs in the system partition vary by server
model, and not all server models run utility programs from the system partition. To
determine which ones do, start the ServerGuide Setup and Installation CD and view
the online overview.
hardware
CD
After setup is complete, you can access programs in the system partition by
restarting the server and pressing Alt+F1 when the prompt is displayed. The
System Partition menu displays the programs that are available on your server
model.
Typical NOS installation
You can use the ServerGuide program to shorten your installation time. The
ServerGuide program provides the device drivers that are required for your
hardware and for the NOS that you are installing. This section describes a typical
ServerGuide NOS installation.
Note: Features and functions can vary slightly with different versions of the
ServerGuide program.
1. After you have completed the setup process, the NOS installation program
starts. (You will need your NOS CD to complete the installation.)
2. The ServerGuide program stores information about the server model, service
processor, hard disk drive controllers, and network adapters. Then, the program
checks the CD for newer device drivers. This information is stored and then
passed to the NOS installation program.
3. With some NOS installations, you can create a NOS-replication diskette for
setting up additional servers. This diskette contains the Internet protocol (IP)
address, server name, and other selections.
4. The ServerGuide program presents NOS partition options that are based on
your NOS selection and the installed hard disk drives.
10 xSeries 345 Type 8670: Hardware Maintenance Manual and Troubleshooting Guide
5. If you are installing the NOS from diskette, the ServerGuide program lists the
diskettes that you must create and the optional diskettes that you might want to
create. The diskettes that you can create are the device-driver diskettes for the
installed adapters or controllers.
6. The ServerGuide program prompts you to insert your NOS CD and restart the
server. At this point, the installation program for the NOS automatically
completes the installation.
Setting up or updating multiple servers
You can use the ServerGuide program to create diskettes that help you set up or
update multiple servers. You can modify information on the diskettes as you use
them to set up or update other servers.
Note: Availability and function can vary by server model and by the hardware that
is installed.
You can create a setup-replication diskette, which contains your hardware
configuration selections. Use this diskette to replicate selections to other servers
that are of the same model.
You can create a NOS-replication diskette, which contains information that you need
to complete multiple installations. Not all operating systems support NOS-replication
diskettes.
Installing your NOS without ServerGuide
If you have already configured the server hardware and you decide not to use the
ServerGuide program to install your NOS, complete the following steps to download
the latest NOS installation instructions from the IBM Support Web page:
1. Go to http://www.ibm.com/support.
2. Under Browse, click Servers.
3. From the Family drop-down list, select your server model.
4. If NOS installation instructions are available for your server model, OS
installation is in the list in the left pane of the Web page. Click OS installation
and select the instructions for your NOS.
Using the Configuration/Setup Utility program
This section provides instructions to start the Configuration/Setup Utility program
and descriptions of the available menu choices.
Starting the Configuration/Setup Utility program
To start the Configuration/Setup Utility program, complete the following steps:
1. Turn on the server, and watch the monitor screen.
2. When the message Press F1 for Configuration/Setup appears, press F1.
Notes:
a. If you have set both levels of passwords (power-on and administrator), you
must type the administrator password to access the full Configuration/Setup
Utility main menu. Without the administrator password, limited
Configuration/Setup Utility program functions are available.
b. Yo u can set an administrator password only if the optional IBM Remote
Supervisor Adapter is installed in your server
Chapter 2. Configuring your server 11
3. Follow the instructions that appear on the screen.
Using passwords
The System Security choice appears only on the full Configuration/Setup Utility
menu. After you select this choice, you can implement two levels of password
protection: power-on password and administrator password.
Power-on password
After you set a power-on password, you can enable the Unattended-Start mode.
This locks the keyboard and mouse but enables the system to start the operating
system. The keyboard and mouse remain locked until you type the correct
password.
You can use any combination of up to seven characters (A–Z, a–z, and 0–9) for
your power-on password. Keep a record of your password in a secure place. When
a power-on password is set, POST is not completed until you type the password. If
you forget the power-on password, you can regain access to the server through one
of the following methods:
v If an administrator password is set, type the administrator password at the
v Remove the battery, and then reinstall the battery (see “Replacing the battery” on
v Change the position of the power-on password override switch (switch 6 on
power-on prompt. (If necessary, see “Administrator password” for details.) Start
the Configuration/Setup Utility program, and change the power-on password.
page 69 for instructions).
switch block 1) to bypass the power-on password check. You can then start the
Configuration/Setup Utility program and change the power-on password.
Notes:
1. Before changing any switch settings or moving any jumpers, turn off the
server; then, disconnect all power cords and external cables.
2. Any system-board switch or jumper blocks that are not shown in the
illustrations in this book are reserved.
3. Changing the position of the power-on password override switch bypasses
the power-on password check the next time the server is turned on. You do
not need to move the switch back after the password is overridden. The
default position is Off. To bypass the power-on password check, move the
switch to the opposite position.
4. Changing the position of this switch does not affect the administrator
password.
Administrator password
Select this choice to set an administrator password. The administrator password
provides access to all choices on the Configuration/Setup Utility main menu.
Note: This choice is available on the Configuration/Setup Utility menu only if the
optional IBM Remote Supervisor Adapter is installed in your server.
When you use an administrator password, you can set, change, or delete both the
administrator and power-on passwords and allow a user to change a power-on
password. Yo u can use any combination of up to seven characters (A–Z, a–z, and
0–9) for your administrator password. Keep a record of your password in a secure
place.
12 xSeries 345 Type 8670: Hardware Maintenance Manual and Troubleshooting Guide
Attention: If an administrator password is set and then forgotten, it cannot be
overridden or removed. You must replace the system board.
The following table provides a summary of the password features.
Table 2. Power-on and administrator password features
Type of password Features
Power-on password v Type the password to complete the system startup.
v All choices are available on the Configuration/Setup Utility main menu.
Administrator password v No password is required to complete the system startup.
v Type the password to access the Configuration/Setup Utility program.
v All choices are available on the Configuration/Setup Utility main menu.
Administrator and power-on
password
v Yo u can type either password to complete the system startup.
v The administrator password provides access to all choices on the
Configuration/Setup Utility main menu. Yo u can set, change, or delete both the
administrator and power-on passwords and allow a user to change a power-on
password.
v The power-on password provides access to a limited set of choices on the
Configuration/Setup Utility main menu. This limited access might include changing
or deleting the power-on password.
Using ServeRAID Manager
You can use the ServeRAID Manager program, provided on the IBM ServeRAID
Support CD, to:
v Configure a redundant array of independent disks (RAID)
v Restore a SCSI hard disk drive to factory-default settings, erasing all data
v View your RAID configuration and associated devices
v Monitor operation of your RAID controllers
ServeRAID Manager program operates in two ways:
The
v Startable CD mode
v As an installed software program
The information in this section provides instructions for running ServeRAID Manager
in Startable CD mode to configure your integrated SCSI controller with RAID
capabilities and perform an initial RAID configuration on your server. See the
ServeRAID documentation on the IBM ServeRAID Support CD for additional
information about RAID technology and instructions for using ServeRAID Manager
to configure your integrated SCSI controller with RAID capabilities. For information
about installing ServeRAID Manager, see the documentation on the IBM ServeRAID
Support CD.
Notes:
1. The integrated SCSI controller with RAID capabilities in your server supports
only RAID level-1 with a hot spare device. Installing an optional ServeRAID-5i
controller provides additional RAID levels. If a ServeRAID-5i controller is
installed and later removed, you must re-enable the on-board SCSI controller
using the Configuration/Setup Utility program (see “Starting the
Configuration/Setup Utility program” on page 11).
2. If you install a different type of RAID adapter in your server, use the
configuration method supplied with the RAID adapter to view or change SCSI
settings for attached devices.
Chapter 2. Configuring your server 13
When you run the ServeRAID Manager program from the startable IBM ServeRAID
Support CD, you are using Startable CD mode, in which you can configure your
controller before you install your operating system.
To run the ServeRAID Manager program in Startable CD mode, turn on the server;
then, insert the IBM ServeRAID Support CD into the CD-ROM drive. If the
ServeRAID Manager program detects an unconfigured controller and ready drives,
the program automatically starts the Configuration wizard, and a window similar to
that shown in Figure 1 opens.
Figure 1. Configuration wizard window
Configuring the controller
You can use the Configuration wizard to configure your controller. The Configuration
wizard provides two configuration options: Express and Custom. Express
configuration automatically configures your controller, and you can use Custom
configuration to configure your controller manually.
Note: If the integrated RAID controller has two channels, it will appear in the
ServeRAID Manager tree as two controller objects. However, you can configure
only one array and one RAID level-1 logical drive.
Using Express configuration
Express configuration automatically configures your controller, creates an array by
grouping together the first two physical drives that appear in the ServeRAID
Manager tree, and it creates a RAID level-1 logical drive.
Complete the following steps to use Express configuration:
1. In the ServeRAID Manager tree, click the controller.
2. Click Express configuration.
14 xSeries 345 Type 8670: Hardware Maintenance Manual and Troubleshooting Guide
3. Click Next. The “Configuration summary” window opens.
4. Review the information that is displayed in the Configuration summary window.
To change the configuration, click Modify arrays.
Figure 2. Configuration summary window
5. Click Apply; then, click Yes when asked if you want to apply the new
configuration. The configuration is saved in the controller and in the physical
drives.
6. Exit from the ServeRAID Manager program and remove the CD from the
CD-ROM drive.
7. Restart the server.
Using Customer configuration
To configure your controller manually, use Custom configuration to select which two
physical drives you want to configure and create a hot-spare drive.
Complete the following steps to use Custom configuration:
1. In the ServeRAID Manager tree, click the controller.
2. Click Custom configuration.
Chapter 2. Configuring your server 15
3. Click Next. The “Create arrays” window opens.
Figure 3. Create arrays window
4. From the list of ready drives, select the two drives you want to move to the
array.
5. Click
6. Complete the following steps, if you want to configure a hot-spare drive:
(Add selected drives) to add the drives to the array.
a. Click the Spares tab.
b. Select the physical drive you want to designate as the hot-spare drive;
then, click
(Add selected drives).
16 xSeries 345 Type 8670: Hardware Maintenance Manual and Troubleshooting Guide
7. Click Next. The Configuration summary window opens.
Figure 4. Configuration summary window
8. Review the information that is displayed in the “Configuration summary”
window. To change the configuration, click Back.
9. Click Apply; then, click Yes when asked if you want to apply the new
configuration. The configuration is saved in the controller and in the physical
drives.
10. Exit from the ServeRAID Manager program, and remove the CD from the
CD-ROM drive.
11. Restart the server.
Viewing your configuration
You can use ServeRAID Manager to view information about RAID controllers and
the RAID subsystem (such as arrays, logical drives, hot-spare drives, and physical
drives).
Chapter 2. Configuring your server 17
To view information, expand the ServeRAID Manager tree; then, click the relevant
tree object. Detailed information about the selected device appears in the right
pane.
Figure 5. ServeRAID Manager window
To display available actions for an item, click the item in the ServeRAID Manager
tree and click Actions.
18 xSeries 345 Type 8670: Hardware Maintenance Manual and Troubleshooting Guide
Getting assistance
For more information about ServeRAID Manager, see the online help system. To
start the help system, either click
(Information about this window) on the
toolbar, or select an item from the Help menu.
Figure 6. ServeRAID Manager help menu
The help system (ServeRAID Assist) will open within the ServeRAID Manager
interface.
Chapter 2. Configuring your server 19
To learn more about the ServeRAID Manager tree objects and the actions that
apply to them, select a tree object, and click Actions → Hints and tips. ServeRAID
Assist will start, and information about the tree object will appear in the right pane
of ServeRAID Manager.
Figure 7. Hints and tips feature
Using the LSI Logic Configuration Utility program
You can use the built-in, menu-driven LSI Logic Configuration program to:
v Perform a low-level format on a hard disk drive
v Set the SCSI device scan order
v Set the SCSI ID for a controller
Notes:
1. The integrated SCSI controller with RAID capabilities in your server supports
2. If your server has a ServeRAID-5i controller installed, you can use ServeRAID
RAID level 1 operation.
Manager to configure the integrated SCSI controller with RAID capabilities for
additional RAID levels. If a ServeRAID-5i controller is installed and later
removed, you must re-enable the on-board SCSI controller in using the
Configuration/Setup Utility program (see “Starting the Configuration/Setup Utility
program” on page 11).
20 xSeries 345 Type 8670: Hardware Maintenance Manual and Troubleshooting Guide
Complete the following steps to start the LSI Logic Configuration Utility program:
1. Turn on the server and watch the monitor screen.
2. When the Press CTRL C to start LSI Logic Configuration Utility prompt
appears, press Ctrl+C.
Note: If an administrator password has been set, a prompt appears asking you
to type the password to start the LSI Logic Configuration Utility program.
3. Use the arrow keys to select a controller (channel) from the list of adapters;
then, press Enter.
4. Follow the instructions on the screen to change the settings of the selected
items; then, press Enter.
You can use the LSI Logic Configuration Utility program to perform a low-level
format on a SCSI hard disk drive. Complete the following steps to format a drive:
Attention: The Low-Level Format program erases all data and programs. Backup
any data before running the Low-Level Format program.
1. Select the controller channel for the drive from the list of adapters.
2. Select Device Properties.
3. Use the arrow keys to highlight the drive to format.
4. Use the arrow keys or the End key to scroll to the right.
5. Highlight the Format item; then, press Enter to start.
Updating the integrated system-management firmware
To update the integrated system-management (ISM) firmware for the integrated
system-management processor (ISMP), you must download the image of the
Integrated System Management Firmware Update Utility program for your server
from the IBM Support Web site at http://www.ibm.com/support on the World Wide
Web. Yo u can then run the Integrated System Management Firmware Update Utility
program to create an Integrated System Management Firmware Update Utility
diskette that is used to update the ISM firmware. This diskette updates the ISM
firmware only and does not affect any device drivers.
Complete the following steps to update the ISMP firmware:
1. Turn off your server.
2. Insert the diskette into the diskette drive.
3. Turn on your server. If your server does not start from the diskette drive, use the
Configuration/Setup Utility program to configure the diskette drive as a startup
device. See “Using the Configuration/Setup Utility program” on page 11. Then,
go back and start with step 1.
4. From the main menu, select Update System Management Firmware and
press Enter.
5. Follow the on-screen instructions to complete the update.
Configuring the Ethernet controller
The server comes with an integrated dual-port Ethernet controller. This controller
provides an interface for connecting to 10-Mbps, 100-Mbps, and 1000-Mbps
networks and provides full-duplex (FDX) capability, which enables simultaneous
transmission and reception of data on the Ethernet local area network (LAN).
Chapter 2. Configuring your server 21
To use the Ethernet controller, connect a Category 5 or higher unshielded
twisted-pair (UTP) cable to either of the two Ethernet ports on the rear panel of the
server.
The Ethernet connectors on the rear panel each have two LEDs. When the
Ethernet link-status LED is on, there is an active connection on the Ethernet port.
When the Ethernet transmit/receive TX/RX LED is on, there is activity between the
server and the network. For a description of the server Ethernet ports, see
t“Ethernet ports” on page 77.
When you connect the server to the network, the Ethernet controller automatically
detects the data-transfer rate (10 Mbps, 100 Mbps, or 1000Mbps) on the network
and sets the controller to operate at the appropriate rate. In addition, if the Ethernet
port that the server is connected to supports auto-negotiation, the Ethernet
controller will set the appropriate duplex state. That is, the Ethernet controller will
adjust to the network data rate, whether the data rate is standard Ethernet
(10BASE-T), Fast Ethernet (100BASE-TX), Gigabit Ethernet (1000BASE-T), half
duplex (HDX), or full duplex (FDX). The controller supports half-duplex (HDX) and
full-duplex (FDX) modes at all speeds.
The Ethernet controller is a PCI Plug and Play device. Yo u do not need to set any
jumpers or configure the controller for the operating system before you use the
controller. However, you must install a device driver to enable the operating system
to access the controller. The device driver is provided on the ServerGuide Setup
and Installation CD.
If you install an optional Ethernet adapter or use both Ethernet ports on your server,
you can use optional modes, such as teaming, priority packets, and virtual LANs,
which provide higher performance and throughput for the server. These modes
apply to the integrated Ethernet controller and to the controllers on the supported
Ethernet adapters.
Teaming mode
Teaming options increase throughput and fault tolerance when running with
Windows NT®, Windows® 2000, or NetWare 4.1x or later.
v Adapter fault tolerance (AFT) provides automatic redundancy for the Ethernet
controller. If the primary controller fails, the optional Ethernet adapter takes over.
Adapter fault tolerance supports from 2 to 4 controllers per team.
v Adaptive load balancing (ALB) enables you to balance the transmission data
flow among 2 to 4 Ethernet controllers. ALB also includes the AFT option. Yo u
can use ALB with any 100BASE-TX or 1000BASE-T switch.
v Cisco Fast EtherChannel (FEC) creates a team of 2 to 4 Ethernet controllers to
increase transmission and reception throughput. FEC also includes the AFT
option. Yo u can only use FEC with a switch that has FEC capability.
Priority packet mode
Priority packet is a traffic-prioritization utility that you can use to set up filters to
process high-priority traffic before normal traffic. You can send information from
critical nodes or applications with an indicated priority. Because you set this priority
at the host or entry point of the network, the network devices can base forwarding
decisions on priority information defined in the packet.
Priority packet information is available on the IBM Networking Web site at
http://www.ibm.com/networking/support.
22 xSeries 345 Type 8670: Hardware Maintenance Manual and Troubleshooting Guide
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