IBM 86604RU, 86607SU, 866011U, 86601RU Hardware Maintenance Manual
IBM Netfinity Servers
IBM Netfinity 5500 - Type 8660
Hardware Maintenance Manual
June 1999
We Want Your Comments!
(Please see page 389)
S10L-9800-03
This Manual Supports
The Following Models:
1RU,
42U,
4SU,
52U,
5SU,
62U,
6SU,
7RU,
1RX,
42X,
4SX,
52X,
5SX,
62X,
6SX,
7SU
11X,
11U,
41X,
41U,
4RX,
4RU,
51X,
51U,
5RX,
5RU,
61X,
61U,
6RX,
6RU,
72U,
71U,
IBM Netfinity Servers
IBM Netfinity 5500 - Type 8660
Hardware Maintenance Manual
June 1999
We Want Your Comments!
(Please see page 389)
S10L-9800-03
IBM
Note
Before using this information and the product it
supports, be sure to read the general information
under “Notices” in the manual.
Fourth Edition (June 1999)
The following paragraph does not apply to the United
Kingdom or any country where such provisions are
inconsistent with local law: INTERNATIONAL
BUSINESS MACHINES CORPORATION PROVIDES THIS
PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY
KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT
NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE. Some states do not allow disclaimer of
express or implied warranties in certain transactions,
therefore, this statement may not apply to you.
This publication could include technical inaccuracies or
typographical errors. Changes are periodically made to
the information herein; these changes will be incorporated
in new editions of the publication. IBM may make
improvements and/or changes in the product(s) and/or the
program(s) described in this publication at any time.
This publication was developed for products and services
offered in the United States of America. IBM may not offer
the products, services, or features discussed in this
document in other countries, and the information is subject
to change without notice. Consult your local IBM
representative for information on the products, services,
and features available in your area.
Requests for technical information about IBM products
should be made to your IBM reseller or IBM marketing
representative.
Copyright International Business Machines
Corporation 1999. All rights reserved.
Note to U.S. Government users–Documentation related to
Restricted rights–Use, duplication, or disclosure is subject
to restrictions set forth in GSA ADP Schedule Contract
with IBM Corp.
ii Netfinity Server HMM
About this supplement
This supplement contains diagnostic information,
Symptom-to-FRU Indexes, service information, error
codes, error messages, and configuration information for
the Netfinity 5500 - Type 8660.
Important
This manual is intended for trained servicers who are
familiar with IBM PC Server products.
Important safety information
Leia todas as instruções de cuidado e perigo antes de
executar qualquer operação.
Be sure to read all caution and danger statements in this
book before performing any of the instructions.
Prenez connaissance de toutes les consignes de type
Attention et
Danger avant de procéder aux opérations décrites par les
instructions.
Lesen Sie alle Sicherheitshinweise, bevor Sie eine
Anweisung ausführen.
iii
Accertarsi di leggere tutti gli avvisi di attenzione e di
pericolo prima di effettuare qualsiasi operazione.
Lea atentamente todas las declaraciones de precaución y
peligro ante
de llevar a cabo cualquier operación.
Online support
Use the World Wide Web (WWW) or the IBM BBS to
download Diagnostic, BIOS Flash, and Device Driver files.
File download address is:
http://www.ibm.com/pc/files.html
The IBM BBS can be reached at (919) 517-0001.
IBM Online addresses:
The HMM manuals online address is:
http://www.ibm.com/pc/us/cdt/hmm.html
The IBM Support Page is:
http://www.ibm.com/support/
The IBM Home Page is:
http://www.ibm.com
iv Netfinity Server HMM
Contents
About this supplement ............... iii
Important safety information .......... iii
Online support . . . . . . . . . . . . . . . . . iv
Netfinity 5500 - Type 8660 ............ 1
General Checkout . . . . . . . . . . . . . . . . . 7
Diagnostic tools . . . . . . . . . . . . . . . . . . 10
Features . . . . . . . . . . . . . . . . . . . . . 15
Additional service information ........... 17
Locations . . . . . . . . . . . . . . . . . . . . 141
Symptom-to-FRU index . . . . . . . . . . . . . 264
Undetermined problems . . . . . . . . . . . . . 291
Parts listing (Type 8660) ............ 293
Related service information .......... 307
Safety information . . . . . . . . . . . . . . . . 308
2-way Xeon upgrade installation ........ 339
Before you begin ................ 339
Installing the software .............. 341
Installing the hardware ............. 347
Processor board component locations ...... 358
Parts listing (2-way upgrade kit) ......... 360
4-way Xeon upgrade installation ........ 361
Before you begin ................ 361
Important . . . . . . . . . . . . . . . . . . . . 364
Updating the system BIOS ........... 365
Removing the shuttle and processor housing . . . 366
Replacing the diagnostic panel and front panel
assemblies . . . . . . . . . . . . . . . . . . 369
Replacing the power backplane, ac box, and power
supplies . . . . . . . . . . . . . . . . . . . 370
Installing a microprocessor kit .......... 372
Installing memory-modules . . . . . . . . . . . 376
Installing the processor housing ......... 379
Completing the upgrade installation ....... 384
Parts listing (4-way upgrade kit) ......... 388
Send us your comments! ............ 389
Problem determination tips ........... 390
Phone numbers, U.S. and Canada ........ 391
Trademarks . . . . . . . . . . . . . . . . . . 393
Copyright IBM Corp. 1999 v
vi Netfinity Server HMM
Netfinity 5500 - Type 8660
General Checkout . . . . . . . . . . . . . . . . . 7
Diagnostic tools . . . . . . . . . . . . . . . . . . 10
Diagnostic programs . . . . . . . . . . . . . . 10
Power-on self-test (POST) ........... 11
POST beep codes ............... 11
Error messages . . . . . . . . . . . . . . . . 12
POST error messages ........... 12
Diagnostic error messages ......... 12
Software-generated error messages ..... 12
System error log .............. 12
Option diskettes . . . . . . . . . . . . . . 12
Diagnostic programs . . . . . . . . . . . . . . 13
Running Diagnostic programs ........ 13
Viewing the test log ............. 14
Features . . . . . . . . . . . . . . . . . . . . . 15
Additional service information ........... 17
Administration and Monitoring Utility Program . . 18
Before you begin .............. 19
Installing the Server Utility Programs ..... 20
Installing the Server Utility Programs using
ServerGuide . . . . . . . . . . . . . . 20
Installing the Server Utility Programs using
Diskettes . . . . . . . . . . . . . . . 20
IBM OS/2 Server Utility Programs .... 20
Microsoft Windows NT Server 4.x Utility
Program . . . . . . . . . . . . . . . . 21
Novell NetWare/Intranetware Server Utility
Program . . . . . . . . . . . . . . . . 22
SCO OpenServer Server Utility Program . 23
Using the Server Utility Programs ...... 23
Server security file ............ 24
Server Utility name resolution ...... 25
Installing the Administration and Monitoring
Utility Program . . . . . . . . . . . . . . 25
Installing the Administration and Monitoring
Utility Program using ServerGuide . . . 25
Installing the Administration and Monitoring
Utility Programs using diskettes ..... 25
Using the Administration and Monitoring Utility
Program . . . . . . . . . . . . . . . . . 26
Options pull-down menu ......... 27
Network settings . . . . . . . . . . . . 28
General options . . . . . . . . . . . . . 29
Netfinity alert options .......... 30
Using the ServeRAID administration functions 31
Array administration . . . . . . . . . . . 31
Logical drive administration ....... 34
Initializing logical drives ......... 36
Synchronizing logical drives ....... 36
Unblocking logical drives ......... 38
Logical drive migration administration .... 38
Copyright IBM Corp. 1999 1
Changing RAID levels .......... 39
Adding a physical drive ......... 40
Physical device administration ........ 42
Setting Physical device states ...... 42
Rebuilding drives . . . . . . . . . . . . 43
ServeRAID controller administration ..... 45
Copying the drive configuration to the
ServeRAID controller . . . . . . . . . . 45
Copying the ServeRAID controller
configuration to the drives ....... 45
Initializing the ServeRAID II controller . . . 46
Scanning for new drives ......... 46
Using the ServeRAID monitoring functions . . 48
Monitoring status information ....... 48
Monitoring event logs .......... 50
Device event log ............ 50
Hard event log ............. 51
Soft event log .............. 52
Monitoring the logical drive information .... 52
Monitoring the physical device information . . 53
Configuring the Ethernet controller ....... 55
Configuring options . . . . . . . . . . . . . . 57
Configuration overview . . . . . . . . . . . . . 58
Configuration/Setup Utility program ....... 60
Configuring ISA and PCI adapters ....... 61
Failover for redundant Ethernet ......... 62
Special considerations when combining failover
and hot-plug functions ........... 62
Configuring for failover ........... 62
Windows NT . . . . . . . . . . . . . . 63
IntraNetware . . . . . . . . . . . . . . 64
Netfinity System Management Processor .... 65
System requirements for the Advanced System
Management Service with Netfinity Manager 66
Accessing the System Management Processor
without Netfinity Manager ......... 66
System Power menu selections ..... 68
Boot menu selections .......... 69
Using remote video mode to monitor and
access POST . . . . . . . . . . . . . 71
Resolving configuration conflicts ........ 73
Changing the software configuration setup . . 73
Changing the hardware configuration setup . 73
ServeRAID Configuration program ....... 74
Software installation . . . . . . . . . . . . . . 74
Specifications . . . . . . . . . . . . . . . . . 75
Starting the ServeRAID Configuration program . 77
During the initial startup of the server .... 77
After an operating system is installed .... 77
Using diskettes to start the ServeRAID
Configuration program . . . . . . . . . . . 77
Status LEDs . . . . . . . . . . . . . . . . . . 79
Power supply LEDs ............. 79
Understanding disk array technology ...... 81
2 Netfinity Server HMM
Hard disk drive capacities .......... 81
Logical drives . . . . . . . . . . . . . . . 81
RAID classifications . . . . . . . . . . . . . 82
RAID level 0 .............. 82
RAID level 1 .............. 82
RAID level 5 .............. 83
ServeRAID menus, screens, and drive states . 83
Main menu . . . . . . . . . . . . . . . . . 84
Screens and pop-up windows ...... 85
Physical device states .......... 86
Logical drive states ........... 88
Using the Advanced Configuration functions . . . 89
Setting the BootCd feature ......... 90
Using the Configuration/Setup Utility Main menu . 91
System summary . . . . . . . . . . . . . . 92
System information . . . . . . . . . . . . . 92
Product data . . . . . . . . . . . . . . 92
System card data ............ 92
PCI routing . . . . . . . . . . . . . . . 92
Devices and I/O ports ............ 92
Date and time ............... 93
System security . . . . . . . . . . . . . . 94
Using the power-on password menu . . . 95
Using the administrator password menu . 96
Start options . . . . . . . . . . . . . . . . 97
Advanced setup . . . . . . . . . . . . . . 97
ACPI control . . . . . . . . . . . . . . 98
Cache control . . . . . . . . . . . . . . 98
PCI bus control ............. 98
Memory settings . . . . . . . . . . . . . 98
Advanced ISA settings .......... 98
System Service Processor settings .... 98
Plug and Play ............... 99
Error logs . . . . . . . . . . . . . . . . . 99
POST error log ............. 99
System error log ............ 99
Save settings . . . . . . . . . . . . . . . . 99
Restore settings . . . . . . . . . . . . . 100
Load default settings ........... 100
Exit setup . . . . . . . . . . . . . . . . 100
Using the ServeRAID Configuration program . 101
Creating disk arrays ........... 102
Using the EZ-RAID configuration feature 102
Creating disk arrays manually ..... 104
Defining logical drives ......... 105
Initializing/Synchronizing logical drives at
the same time ............ 108
Initializing logical drives ........ 109
Synchronizing logical drives ...... 110
Defining hot-spare drives ....... 111
Enabling or disabling hot-swap rebuild . 112
Viewing or changing the configuration . . . 113
Viewing the disk-array configuration . . 113
Viewing the drive information ...... 114
Netfinity 5500 - Type 8660 3
Viewing or changing the ServeRAID
controller parameters . . . . . . . . . 115
Changing device states ........ 116
Changing the RAID parameters .... 118
Changing the write policy ....... 120
Copying logical drives and disk arrays . . . 122
Copying logical drives ......... 122
Copying an existing disk array ..... 123
Deleting Logical drives and disk arrays . 124
Deleting logical drives ......... 124
Deleting disk arrays .......... 125
Maintaining the disk-array configuration . . 125
Backing up the disk-array configuration . 126
Restoring the disk-array configuration . . 127
Testing the RAID subsystem ...... 127
Formatting drives . . . . . . . . . . . . . 128
Clearing the device event log ..... 128
Replacing a faulty drive ........ 129
Understanding the drive rebuild process 131
Automatic rebuild process ....... 131
Initializing, viewing, or synchronizing the
ServeRAID II controller configuration . 133
Configuration synchronization . . . . . 135
Using the ServeRAID Mini-Configuration program 137
Viewing the ServeRAID II controller status . 139
Viewing the configuration ......... 140
Locations . . . . . . . . . . . . . . . . . . . . 141
Adapters . . . . . . . . . . . . . . . . . . 142
LEDs for hot-plug PCI slots ........ 143
Adapter considerations . . . . . . . . . . 144
Plug and Play technology ......... 144
Plug and Play adapters ........ 145
Legacy adapters . . . . . . . . . . . 145
Configuration/Setup Utility program . . . 145
Battery replacement . . . . . . . . . . . . . 147
Before you begin .............. 150
Changing jumper positions .......... 151
Two-pin jumper blocks .......... 151
Three-pin jumper blocks ......... 153
Completing the installation .......... 154
Installing the top cover .......... 155
Installing the trim bezels and server door . . 156
Updating device records and reconfiguring the
server . . . . . . . . . . . . . . . . . 156
Controls and indicators ............ 158
CD-ROM drive . . . . . . . . . . . . . . . . 161
Handling a CD .............. 161
Loading a CD .............. 161
DASD backplane removal .......... 163
Diagnostics panel LEDs ........... 164
External options . . . . . . . . . . . . . . . 165
Connecting external SCSI devices ..... 165
Cabling requirements . . . . . . . . . 165
Setting SCSI IDs for external devices . . 165
4 Netfinity Server HMM
Installation procedure . . . . . . . . . 165
Input/Output ports and connectors ..... 166
Serial ports . . . . . . . . . . . . . . 166
Management port C .......... 167
Parallel port . . . . . . . . . . . . . . 167
Video port . . . . . . . . . . . . . . 168
Keyboard and auxiliary-device ports . . 169
Ethernet port . . . . . . . . . . . . . 170
Universal serial bus ports ....... 171
Front bezel removal ............. 172
Hot-plug PCI adapter installation ....... 173
Installing a non-hot-plug adapter ...... 177
Verifying compatibility between network
adapters and device drivers ....... 180
Hot-swap power supply installation ...... 181
Hot-swap power supply removal ....... 185
Hot-swap fan assembly ........... 187
Information LED panel ............ 189
Information panel cover removal ....... 191
Information panel LED assembly removal . . . 192
Input/Output connectors and expansion slots . 194
Interior LED and speaker assembly ...... 196
Internal drive installation ........... 197
Internal drive bays ............ 197
SCSI drives . . . . . . . . . . . . . . . 198
SCSI IDs . . . . . . . . . . . . . . . 199
Termination (internal SCSI devices) . . 199
Preinstallation steps (all bays) ....... 200
Installing a 5.25-inch removable-media drive 200
Installing a drive in a hot-swap bay .... 203
Replacing a drive in a hot-swap bay .... 205
Installing devices in the NetBAY3 ....... 209
General considerations . . . . . . . . . . 209
Removing the rear panel ......... 210
Installing devices on side rails ....... 210
Removing cage nuts ........... 211
Installing cage nuts ............ 212
Installing cantilevered devices ....... 212
Installing devices on the NetBAY3 base plate 213
Memory-module kits . . . . . . . . . . . . . 214
Microprocessor kit . . . . . . . . . . . . . . 217
Preparing to install options .......... 220
Power backplane removal .......... 222
Power supplies . . . . . . . . . . . . . . . 224
Power supply filler plate ........... 225
NetBAY3 bezel installation .......... 226
Processor board component locations ..... 227
Processor board jumpers ........... 229
Processor board removal ........... 232
Rack installation . . . . . . . . . . . . . . . 233
Before you begin ............. 233
Installing and removing the server ..... 233
Preparing the rack ........... 234
Installing the server in the rack ..... 240
Netfinity 5500 - Type 8660 5
Removing the server from a rack .... 246
SCSI backplane component locations ..... 249
SCSI backplane option jumpers ........ 250
Server cabling . . . . . . . . . . . . . . . . 251
Server door and trim bezels removal ..... 252
Shuttle removal . . . . . . . . . . . . . . . 253
Side cover(s) removal ............ 254
System board component locations ...... 255
System board jumpers ............ 257
Bypassing an unknown power-on password 258
System board removal ............ 259
Top cover removal .............. 262
Voltage regulator card removal ........ 263
Symptom-to-FRU index . . . . . . . . . . . . . 264
Beep symptoms . . . . . . . . . . . . . . . 264
No beep symptoms ............. 267
Control panel system error LED ....... 267
Diagnostic error codes ............ 270
Error symptoms . . . . . . . . . . . . . . . 277
Power supply LED errors ........... 278
POST error codes .............. 280
SCSI error codes .............. 285
ServeRAID II controller error codes/messages . 286
System board LEDs ............. 290
System board SCSI LEDs .......... 290
Undetermined problems . . . . . . . . . . . . . 291
Parts listing (Type 8660) ............ 293
System . . . . . . . . . . . . . . . . . . . 294
Hard disk drives and cables ......... 302
Keyboards . . . . . . . . . . . . . . . . . 303
Power cords . . . . . . . . . . . . . . . . . 305
6 Netfinity Server HMM
General Checkout
The server diagnostic programs are stored in nonvolatile
random-access memory (NVRAM) on the system board.
These programs are the primary method of testing the
major components of the server: the system board,
Ethernet controller, video controller, RAM, keyboard,
mouse (pointing device), diskette drive, serial port, and
parallel port. You can also use them to test some external
devices.
Also, if you cannot determine whether a problem is caused
by the hardware or by the software, you can run the
diagnostic programs to confirm that the hardware is
working properly.
When you run the diagnostic programs, a single problem
might cause several error messages. When this occurs,
work to correct the cause of the first error message. After
the cause of the first error message is corrected, the other
error messages might not occur the next time you run the
test.
A failed system might be part of a shared DASD cluster
(two or more systems sharing the same external storage
device(s)). Prior to running diagnostics, verify that the
failing system is not part of a shared DASD cluster.
A system might be part of a cluster if:
The customer identifies the system as part of a
cluster.
One or more external storage units are attached to
the system and at least one of the attached storage
units is additionally attached to another system or
unidentifiable source.
One or more systems are located near the failing
system.
If the failing system is suspect to be part of a shared
DASD cluster, all diagnostic tests can be run except
diagnostic tests which tests the storage unit (DASD
residing in the storage unit) or the storage adapter
attached to the storage unit.
Netfinity 5500 - Type 8660
7
Notes
1. For systems that are part of a shared DASD
cluster, run one test at a time in looped mode.
Do not run all tests in looped mode, as this could
enable the DASD diagnostic tests.
2. If multiple error codes are displayed, diagnose
the first error code displayed.
3. If the computer hangs with a POST error, go to
the “Symptom-to-FRU index” on page 264.
4. If the computer hangs and no error is displayed,
go to “Undetermined problems” on page 291.
5. Power Supply problems, see “Symptom-to-FRU
index” on page 264.
6. Safety information, see “Safety information” on
page 308.
7. For intermittent problems, check the error log;
see, “Error logs” on page 99.
001
IS THE SYSTEM PART OF A CLUSTER?
Yes No
002
Go to Step 004.
(CONTINUED)
003
Schedule maintenance with the customer. Shut down all
systems related to the cluster. Run storage test.
004
– Power-off the computer and all external devices.
– Check all cables and power cords.
– Set all display controls to the middle position.
– Power-on all external devices.
– Power-on the computer.
– Check the control panel system error LED; if on, see
“Control panel system error LED” on page 267.
– Check the error log. If an error was recorded by the
system, see “Symptom-to-FRU index” on page 264.
– Start the Diagnostic Programs. See “Running
Diagnostic programs” on page 13.
– Check for the following responses:
1. No beep.
2. Readable instructions or the Main Menu.
(Step 004 continues)
8 Netfinity Server HMM
004 (continued)
DID YOU RECEIVE THE CORRECT RESPONSES?
Yes No
005
Find the failure symptom in “Symptom-to-FRU index”
on page 264.
006
– Run the Diagnostic Programs. If necessary, refer to
“Running Diagnostic programs” on page 13.
If you receive an error, go to “Symptom-to-FRU index”
on page 264.
If the diagnostics completed successfully and you still
suspect a problem, see “Undetermined problems” on
page 291.
Netfinity 5500 - Type 8660 9
Diagnostic tools
The following tools are available to help identify and
resolve hardware-related problems:
Diagnostic programs
The server diagnostic programs are stored in upgradable
read-only memory (ROM) on the system board. These
programs are the primary method of testing the major
components of the server: the system board, Ethernet
controller, video controller, RAM, keyboard, mouse
(pointing device), diskette drive, serial port, and parallel
port. You can also use them to test some external
devices.
Also, if you cannot determine whether a problem is caused
by the hardware or by the software, you can run the
diagnostic programs to confirm that the hardware is
working properly.
Note: When you run the diagnostic programs, a single
problem might cause several error messages. When this
occurs, work to correct the cause of the first error
message. After the cause of the first error message is
corrected, the other error messages might not occur the
next time you run the test.
10 Netfinity Server HMM
Power-on self-test (POST)
When you turn on the server, it performs a series of tests
to check the operation of server components and some of
the options installed in the server. This series of tests is
called the power-on self-test or POST.
POST does the following:
Checks the operation of some basic system board
operations
Checks the memory
Compares the current server configuration with the
stored server configuration information
Configures PCI adapters
Starts the video operation
Verifies that drives (such as the diskette, CD-ROM,
and hard disk drives) are connected properly
If you have a power-on password or administrator
password set, you must type the password and press
Enter, when prompted, before POST will continue.
While the memory is being tested, the amount of available
memory appears on the screen. These numbers advance
as the server progresses through POST and the final
number that appears on the screen represents the total
amount of memory available. If POST finishes without
detecting any problems, a single beep sounds, the first
screen of the operating system or application program
appears, and the System POST Complete (OK) light is
illuminated on the information LED panel.
If POST detects a problem, more than one beep sounds
and an error message appears on the screen.
Note: A single problem might cause several error
messages. When this occurs, work to correct the cause of
the first error message. After the cause of the first error
message is corrected, the other error messages usually
will not occur the next time you run the test.
For a complete list of error codes, see “Symptom-to-FRU
index” on page 264.
POST beep codes
POST generates beep codes to indicate successful
completion or the detection of a problem.
One beep indicates the successful completion of
POST.
For a complete list of error codes, see
“Symptom-to-FRU index” on page 264.
Netfinity 5500 - Type 8660
11
Error messages
Error messages indicate that a problem exists; they are not
intended to be used to identify a failing part.
Troubleshooting and servicing of complex problems
indicated by error messages should be performed by
trained service personnel.
Hardware error messages that occur can be text, numeric,
or both. Messages generated by the software generally
are text messages, but they also can be numeric.
POST error messages: POST error messages
occur during startup when POST finds a problem with the
hardware or detects a change in the hardware
configuration. For more information, see
“Symptom-to-FRU index” on page 264..
Diagnostic error messages: Diagnostic error
messages occur when a test finds a problem with the
server hardware. These error messages are alphanumeric
and they are saved in the Test Log. For more information,
see “Error symptoms” on page 277.
Software-generated error messages: These
messages occur if a problem or conflict is found by an
application program, the operating system, or both.
Messages are generally text messages, but they also can
be numeric. For information about these error messages,
refer to the documentation that comes with the software.
System error log: The system error log contains all
error and warning messages issued during POST and all
system status messages from the the system management
processor. See “System error log” on page 99 for
information about how to view the system error log.
Option diskettes: An optional device or adapter can
come with an Option Diskette. Option Diskettes usually
contain option-specific diagnostic test programs or
configuration files.
If the optional device or adapter comes with an Option
Diskette, follow the instructions that come with the option.
Different instructions apply depending on whether the
Option Diskette is startable or not.
12 Netfinity Server HMM
Diagnostic programs
Use the following information to run the diagnostic
programs. These programs are designed to test the IBM
Netfinity 5500. If you want to test a non-IBM product, refer
to the information that comes with that product.
Note
When you run the diagnostic programs, a single
problem might cause several error messages. When
this occurs, work to correct the cause of the first error
message. After the cause of the first error message is
corrected, the other error messages usually will not
occur the next time you run the test.
Running Diagnostic programs: While you are
running the diagnostic programs, F1 displays Help
information. Pressing F1 from within a help screen
provides a help index from which you can select different
categories. Pressing Esc exits Help and returns to where
you left off.
Notes
1. To run the diagnostic programs, you must start
the server with the highest level password.
That is, if you enter the power-on password and
an administrator password is set, you cannot run
the programs. You can only view the error
messages in the Test Log.
You must enter the administrator password to run
the diagnostic programs.
2. If the server stops during testing and you cannot
continue, restart the server and try running the
diagnostic programs again. If the problem
persists, have the system serviced.
3. If the diagnostic tests do not find a problem but
the problem persists during normal operations,
see “Symptom-to-FRU index” on page 264 and
look for the problem symptom.
4. You might have to install a wrap connector on
the active parallel or serial port to obtain accurate
test results for these ports.
5. You might need a scratch diskette to obtain
accurate test results when testing the diskette
drive.
6. The keyboard and mouse (pointing device) tests
assume that a keyboard and mouse are attached
to the server.
Netfinity 5500 - Type 8660 13
To start the diagnostic programs:
1. Turn on the server and watch the screen.
If the server is turned on already, shut down the
operating system and restart the server.
2. When the message F2 for Diagnostics appears,
press F2..
If a power-on password or administrator password is
set, the server prompts you for it. Type in the
appropriate password; then, press Enter.
3. The Diagnostic programs screen appears.
4. Select either Extended or Basic from the top of the
screen.
5. Select the test you want to run from the list that
appears; then, follow the instructions on the screen.
When the tests have completed, you can view the
Test Log by selecting Utility from the top of the
screen.
Also, you can view server configuration information
(such as system configuration, memory contents,
interrupt request (IRQ) use, direct memory access
(DMA) use, device drivers, and so on) by selecting
Hardware Info from the top of the screen.
If the hardware checks out OK but the problem persists
during normal server operations, a software error might be
the cause. If you suspect a software problem, refer to the
information that comes with the software package.
Viewing the test log: If you are already running
the diagnostic programs, continue with step 4 in this
procedure.
To view the Test Log:
1. Turn on the server and watch the screen.
If the server is turned on already, shut down the
operating system and restart the server.
2. When the message F2 for Diagnostics appears,
press F2.
If a power-on password or administrator password is
set, the server prompts you for it. Type in the
appropriate password; then, press Enter.
3. The Diagnostic programs screen appears.
4. Select Utility from the top of the screen.
5. Select View Test Log from the list that appears; then,
follow instructions on the screen.
14 Netfinity Server HMM
Features
The following table summarizes the features of the
Netfinity 5500.
Microprocessor
Intel Pentium II microprocessor with MMX technology
16 KB of level-1 cache
512 KB of level-2 cache
Expandable to two microprocessors
Memory
Standard: 128 MB (min.), expandable to 1 GB
100 MHz synchronous dynamic random access memory (SDRAM), error
correcting code (ECC)
Four dual inline memory-module (DIMM) sockets
Diskette Drive
Standard: One 3.5-inch, 1.44 MB
Hard Disk Drives
Up to six hot-swappable hard disk drives supported
CD-ROM Drive
Standard: 32X IDE
Keyboard and Auxiliary Device
(some models)
Keyboard
Mouse
Expansion Bays
Six slim (1-inch) or three half-high (1.6-inch) hot-swap drive bays
Three 5.25-inch removable-media bays (one used by CD-ROM drive)
The IBM Netfinity NetBAY3 (tower model only) allows installation of
options to provide extra expansion bays
Expansion Slots
Up to seven adapters can be installed.
Four 32-bit hot-plug PCI slots
Two standard (non-hot-plug) 32-bit PCI slots
One 16-bit ISA slot
Upgradable Firmware
BIOS, diagnostics, system management processor, and ServeRAID II
upgrades (when available) can update EEPROMs on the system board
Security Features
Door and top cover lock (tower model only)
NetBAY3 bezel lock
Power-on and administrator passwords
Selectable drive-startup
Keyboard password
Systems management security
– User log-in password
– Read-only or read/write access
– Dial back
Predictive Failure Analysis (PFA) Alerts
Power supplies
Fans
Memory
Hard disk drives
Microprocessors
Integrated Functions
Two serial ports
Two universal serial bus (USB) ports
One parallel port
Mouse port
Keyboard port
Video port
Netfinity 5500 - Type 8660 15
IBM ServeRAID II controller (two channels) on system board
10BASE-T/100BASE-TX Ethernet port (controller on system board)
For redundant Ethernet capability, an optional network interface card
(NIC) is available
System management processor on system board
Dedicated systems management I/O port
Video controller (with 1MB video memory) compatible with:
– Super video graphics array (SVGA)
– Video graphics adapter (VGA)
Power Supply
400 W (115–230 V ac)
Automatic voltage range selection
Built-in overload and surge protection
Automatic restart after a loss of power
For redundant power, an optional 400 W power supply is available
Redundant Cooling
Three hot-swap fans
16 Netfinity Server HMM
Additional service information
The following additional service information supports
Netfinity 5500 - Type 8660
“Administration and Monitoring Utility Program” on
page 18.
“Configuring the Ethernet controller” on page 55.
“Configuring options” on page 57.
“Configuration overview” on page 58.
“Configuration/Setup Utility program” on page 60.
“Configuring ISA and PCI adapters” on page 61.
“Failover for redundant Ethernet” on page 62.
“Netfinity System Management Processor” on
page 65.
“Resolving configuration conflicts” on page 73.
“ServeRAID Configuration program” on page 74.
“Software installation” on page 74.
“Specifications” on page 75.
“Starting the ServeRAID Configuration program” on
page 77.
“Status LEDs” on page 79.
“Understanding disk array technology” on page 81.
“Using the Advanced Configuration functions” on
page 89.
“Using the Configuration/Setup Utility Main menu” on
page 91.
“Using the ServeRAID Configuration program” on
page 101.
“Using the ServeRAID Mini-Configuration program” on
page 137.
Netfinity 5500 - Type 8660
17
Administration and Monitoring Utility
Program
The IBM ServeRAID Administration and Monitoring utility
program monitors the ServeRAID controller while the
network operating system is up and running.
The Administration and Monitoring utility program comes in
three versions:
IBM OS/2
Novell NetWare/IntraNetware
Microsoft Windows NT and Windows 95
The OS/2 and NetWare/IntraNetware utility programs run
on the server in the stand-alone mode only.
The Windows NT/Windows 95 Administration and
Monitoring utility program runs on the server in the
stand-alone mode, or in a client/server environment in the
client/server mode. You can use the stand-alone mode to
administer and configure the ServeRAID controller while at
the server. You can use the client/server mode to
administer and configure ServeRAID controllers and
adapters that are in servers anywhere on the network.
The TCP/IP networking protocol supports the client/server
mode and allows connections to IBM OS/2, Microsoft
Windows NT, Novell NetWare/IntraNetware and SCO
OpenServer operating systems.
Note
The Windows NT and Windows 95 utility programs are
required to use the logical-drive migration feature.
See “Logical drive migration administration” on
page 38.
ServeRAID
Server
Server Utility
(OS/2, NT, NetWare, SCO)
Admin Program
(if WinNT Server)
TCP/IP
Client
Admin Program
(if Win95 or
WinNT Client)
This section provides installation instructions for the
following ServeRAID utility programs.
The Administration and Monitoring utility program runs
on a Windows-based system (Windows 95, Windows
NT Workstation, or Windows NT Server).
Server Utilities
– OS/2 Server Utility
18 Netfinity Server HMM
– Microsoft Windows NT Server Utility
– Novell NetWare/Intranetware Server Utility
– SCO OpenServer Utility
You can obtain updates to the installation instructions for
the ServeRAID utility programs from the World Wide Web.
See “Online support” on page iv.
Before you begin
Be sure that the ServeRAID controller is configured
properly.
Be sure that the network operating system is installed
and functional.
If you are using Microsoft Windows NT, you can use
the Administration and Monitoring utility program in
the client/server mode (across the network) or in the
stand-alone mode (at the server).
– See “Installing the Server Utility Programs” on
page 20 for client/server mode instructions.
– See “Installing the Administration and Monitoring
Utility Programs using diskettes” on page 25 for
stand-alone mode instructions.
If you are using OS/2, NetWare/IntraNetware, or SCO
OpenServer, you must use the Administration and
Monitoring utility program in the client/server mode.
Requirements for this environment include:
– A Windows NT or Windows 95 client running the
IBM ServeRAID Administration and Monitoring
utility program
– A network adapter or controller with proper
cabling for access to the client system
– The TCP/IP networking protocol installed on both
the server and client systems
– The IBM ServeRAID Administration and
Monitoring Server utility program installed on the
client system
- See “Installing the Server Utility Programs
using Diskettes” on page 20 to install the
server utility program.
- See “Installing the Administration and
Monitoring Utility Programs using diskettes”
on page 25 to install the Administration and
Monitoring utility program on a Windows 95
or Windows NT system.
Netfinity 5500 - Type 8660 19
Installing the Server Utility Programs
Note
If you are installing the OS/2, Novell
NetWare/Intranetware, or SCO OpenServer versions
of the server utility programs, you must use diskettes.
Go to
You can install the server utility programs in one of two
ways:
Using ServerGuide (see “Installing the Server Utility
Programs using ServerGuide”)
Using diskettes (see “Installing the Server Utility
Programs using Diskettes”)
Installing the Server Utility Programs using
ServerGuide:
using the CoPilot feature of ServerGuide. Refer to the
ServerGuide package for more information.
Once you have installed the server utility programs, go to
“Using the Server Utility Programs” on page 23 for
information on how to use them.
Installing the Server Utility Programs using
Diskettes:
and information about using the IBM OS/2 server utility,
Microsoft Windows NT server utility, Novell
NetWare/IntraNetware server utility, and SCO OpenServer
utility.
Note
You must first make the ServeRAID diskettes using
the Diskette Factory feature of ServerGuide. Refer to
the ServerGuide package for instructions.
You can install the server utility programs
This section contains installation instructions
IBM OS/2 Server Utility Programs:
IBM OS/2 server utility program using diskettes:
1. Insert the
the diskette drive.
2. Create an IPSRAID directory on the hard disk. Type:
md d:\ipsraid
(where d: is the hard disk drive letter)
3. Copy the following file to the target directory. Type:
copy a:\remote\servers\os2\ipsadm.exe d:\ipsraid
(where a: is the diskette drive letter and d: is the hard
disk drive letter)
4. Copy the icon file to the target directory. Type:
copy a:\remote\servers\os2\ipsadm.ico
d:\ipsraid\ipsadm.ico
IBM ServeRAID Device Driver Diskette
To install the
20 Netfinity Server HMM
into
(where a: is the diskette drive letter and d: is the hard
disk drive letter)
5. Create an icon for the application:
a. Open the template folder from the OS/2 Systems
folder on the Desktop.
b. Drag a program template onto the Desktop.
c. At the Program Tab, type the following path and
file name:
d:\ipsraid\ipsadm.exe
(where d: is the hard disk drive letter)
d. At the General Tab, type the following as the
title:
IPSRAID Admin/Monitor
e. Find the current icon,
d:\ipsraid\ipsadm.ico
(where
d
: is the hard disk drive letter)
6. Double-click on the new icon to access the server
utilities.
7. Continue with “Using the Server Utility Programs” on
page 23.
Microsoft Windows NT Server 4.x Utility
Program:
server utility program :
1. Insert the
2. Create an IPSRAID directory on the hard disk. Type:
3. Copy the following file to the target directory. Type:
4. Copy the icon file to the target directory. Type:
5. To create a new shortcut for the utility:
To install the Microsoft Windows NT 4.x
IBM ServeRAID Device Driver Diskette
the diskette drive.
md d:\ipsraid
(where d: is the hard disk drive letter)
copy a:\remote\servers\nt\ipsadm.exe
d:\ipsraid\ipsadm.exe
(where
a:
is the diskette drive letter and d: is the hard
disk drive letter)
copy a:\remote\servers\nt\ipsadm.ico
d:\ipsraid\ipsadm.ico
a:
(where
disk drive letter)
is the diskette drive letter and d: is the hard
a. Using the right mouse button, click on the
Desktop and select New; then, select Shortcut.
b. In the Create Shortcut window, type:
d:\ipsraid\ipsadm.exe
(where d: is the hard disk drive letter)
or
If you are not sure of the path and file name,
click on the Browse button; then, find and select
the file:
into
Netfinity 5500 - Type 8660
21
d:\ipsraid\ipsadm.ext
d:
(where
c. Click on Next.
d. In the Select a Title for the Program window,
type:
ipsraid admin/monitor server
e. Click on Finish and an icon appears on the
desktop.
6. To create a customized icon for the shortcut you just
created:
a. Using the right mouse button, click on the icon
that you created for the shortcut; then, select
Properties.
b. Click on the Shortcut note tab.
c. Click on Change Icon.
d. Click on OK in the information window.
e. In the Change Icon window, type:
d:\ipsadm\ipsadm.ico
(where
If you are not sure of the path and file name,
click on the Browse button; then, find and select
the file:
d:\ipsadm\ipsadm.ico
(where d: is the hard disk drive letter)
f. Click on OK for the icon.
g. Click on OK for the program properties.
h. Double-click on the new icon to access the
server utilities.
7. Continue with “Using the Server Utility Programs” on
page 23.
is the drive letter)
d:
is the hard disk drive letter)
or
Novell NetWare/Intranetware Server Utility
Program:
3.x/IntraNetware 1.0 server utility program, do
the following:
From a DOS prompt:
To install the Novell Netware
one
1. Insert the
into the diskette drive.
2. Type:
copy a:\remote\servers\netware\ipsadm.nlm
d:\nwserver\ipsadm.nlm
(where a: is the diskette drive letter and
d:\nwserver
where NetWare/IntraNetware is installed)
3. Load the NLM from the system console, type:
load d:\nwserver\ipsadm.nlm
(where
directory where NetWare/IntraNetware is
installed)
IBM ServeRAID Device Driver Diskette
is the hard disk drive and directory
d:\nwserver
is the hard disk drive and
22 Netfinity Server HMM
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