IBM Netfinity 8500R - Type 8681
Models 4RY, 4RG, 5RY
5RG, 6RY, 6RG
Hardware Maintenance Manual
September 1999
We Want Your Comments!
(Please see page 277)
S37L-5123-00
IBM Netfinity Servers
IBM Netfinity 8500R - Type 8681
Models 4RY, 4RG, 5RY
5RG, 6RY, 6RG
Hardware Maintenance Manual
September 1999
We Want Your Comments!
(Please see page 277)
S37L-5123-00
IBM
Note
Before using this information and the product it
supports, be sure to read the general information
under “Notices” on page 281.
First Edition (September 1999)
The following paragraph does not apply to the United
Kingdom or any country where such provisions are
inconsistent with local law: INTERNATIONAL
BUSINESS MACHINES CORPORATION PROVIDES THIS
PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY
KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT
NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE. Some states do not allow disclaimer of
express or implied warranties in certain transactions,
therefore, this statement may not apply to you.
This publication could include technical inaccuracies or
typographical errors. Changes are periodically made to
the information herein; these changes will be incorporated
in new editions of the publication. IBM may make
improvements and/or changes in the product(s) and/or the
program(s) described in this publication at any time.
This publication was developed for products and services
offered in the United States of America. IBM may not offer
the products, services, or features discussed in this
document in other countries, and the information is subject
to change without notice. Consult your local IBM
representative for information on the products, services,
and features available in your area.
Requests for technical information about IBM products
should be made to your IBM reseller or IBM marketing
representative.
Copyright International Business Machines
Corporation 1998, 1999. All rights reserved.
Note to U.S. Government users–Documentation related to
Restricted rights–Use, duplication, or disclosure is subject
to restrictions set forth in GSA ADP Schedule Contract
with IBM Corp.
iiNetfinity Server HMM
About this manual
This manual contains diagnostic information, a
Symptom-to-FRU Index, service information, error codes,
error messages, and configuration information for the
Netfinity 8500R - Type 8681.
Important
This manual is intended for trained servicers who are
familiar with IBM PC Server products.
Important safety information
Be sure to read all caution and danger statements in this
book before performing any of the instructions.
Leia todas as instruções de cuidado e perigo antes de
executar qualquer operação.
Prenez connaissance de toutes les consignes de type
Attention et
Danger avant de procéder aux opérations décrites par les
instructions.
Lesen Sie alle Sicherheitshinweise, bevor Sie eine
Anweisung ausführen.
iii
Accertarsi di leggere tutti gli avvisi di attenzione e di
pericolo prima di effettuare qualsiasi operazione.
Lea atentamente todas las declaraciones de precaución y
peligro ante
de llevar a cabo cualquier operación.
Online support
Use the World Wide Web (WWW) to download Diagnostic,
BIOS Flash, and Device Driver files.
Parts listing (Netfinity 8500R - Type 8681).... 229
System . . . . . . . . . . . . . . . . . . .230
Processor Housing Assembly....... 232
I/O Housing Assembly.......... 234
Keyboards (101/102 Key).......... 236
Power cords . . . . . . . . . . . . . . . . .238
4Netfinity Server HMM
General checkout
The server diagnostic programs are stored in flash RAM
on the I/O function card. These programs are the primary
method of testing the major components of the server.
You can also use them to test some external devices.
Also, if you cannot determine whether a problem is caused
by the hardware or by the software, you can run the
diagnostic programs to confirm that the hardware is
working properly.
When you run the diagnostic programs, a single problem
might cause several error messages. When this occurs,
work to correct the cause of the first error message. After
the cause of the first error message is corrected, the other
error messages might not occur the next time you run the
test.
Note
Some error conditions will generate error messages
that are displayed in the front panel video fluorescent
display (VFD). Some of these messages will
automatically be cleared once the problem is
corrected. Others will need to be cleared manually.
To ensure you have correctly identified the failing FRU
during your diagnosis, manually clear any messages
from the front panel display using the scroll and enter
buttons on the right side of the front panel after you
have replaced any FRU(s). This can be done with the
system in the Standby mode before power up. Then,
once you reboot the system, if a problem still exists
which normally generates a message on the front
panel, the new message generated will alert you to
the continued or new error condition.
A failed system might be part of a shared DASD cluster
(two or more systems sharing the same external storage
device(s)). Prior to running diagnostics, verify that the
failing system is not part of a shared DASD cluster.
A system might be part of a cluster if:
The customer identifies the system as part of a
cluster.
One or more external storage units are attached to
the system and at least one of the attached storage
units is additionally attached to another system or
unidentifiable source.
One or more systems are located near the failing
system.
If the failing system is suspect to be part of a shared
DASD cluster, all diagnostic tests can be run except
diagnostic tests which tests the storage unit (DASD
residing in the storage unit) or the storage adapter
attached to the storage unit.
Netfinity 8500R - Type 8681
5
Notes
1. If you hear beep codes, see “Beep symptoms” on
page 167.
2. If you hear beep code 1-3-1, see "1st 1MB RAM
test failed" (Beep code 1-3-1) in “Beep
symptoms” on page 167.
3. If you hear beep code 3-3-2, see "SM Bus error"
(Beep code 3-3-2) in “Beep symptoms” on
page 167.
4. If you do not hear beep codes, and have no
other error indications but the system will not
boot or will not power off, see “No beep
symptoms” on page 172.
5. If you have SCSI errors posted on the monitor,
see “SCSI errors” on page 206.
6. If you have symptoms relating to fans, CD-ROM,
diskette drive, SCSI devices, or monitor, see
“Other error symptoms” on page 190.
7. If you do not have two LED's lit on each power
supply, see “Power supply LED errors” on
page 173.
8. If you have a power fault message in the system
error log, see “Power control card LED” on
page 176.
9. If you have server component fault indicator
LEDs lit, see “Server component fault indicators”
on page 182.
10. If you have a flashing attention light and error
messages posted in the front panel, see “System
management codes” on page 222.
11. If you have run diagnostics which generated
diagnostic error codes, see “Diagnostic error
codes” on page 183.
12. If you have a SMI error posted in the front panel,
see “System Management Interrupt (SMI)
Handler” on page 227.
13. If your system is hung, will not boot, or exhibits
symptoms other than those above, see
“Undetermined problems” on page 211.
14. For systems that are part of a shared DASD
cluster, run one test at a time in looped mode.
Do not run all tests in looped mode, as this could
enable the DASD diagnostic tests.
15. If multiple error codes are displayed, diagnose
the first error code displayed.
16. If there are multiple errors logged in the system
error log, diagnose the errors in the order they
were posted according to the date/time stamp.
17. If you have intermittent problems, check the
system error log; see, “System error log” on
page 32.
18. If you need safety information, see “Safety
information” on page 240.
(CONTINUED)
6Netfinity Server HMM
001
IS THE SYSTEM PART OF A CLUSTER?
Yes No
002
Go to Step 004.
003
Schedule maintenance with the customer. Shut down all
failing systems related to the cluster. Run storage test.
004
– Power-off the computer and all external devices.
– Check all cables and power cords.
– Set all display controls to the middle position.
– Power-on all external devices.
– Power-on the computer.
– Check the front panel system error LED; if blinking,
check the error message on the front panel and see
“System management codes” on page 222.
– Attempt to boot to the Configuration/Setup utility and
check the system error log. If an error was recorded by
the system, see “Symptom-to-FRU index” on page 166.
If this is not possible, connect to the System
Management Adapter and access the system error log
remotely.
– Attempt to boot the system and start the Diagnostic
programs. See “Running the diagnostic programs” on
page 11. If the diagnostics will not load, record the
symptoms you observe and go to “Symptom-to-FRU
index” on page 166.
If the diagnostics completed successfully and you
still suspect a problem, go to “Undetermined
problems” on page 211.
Netfinity 8500R - Type 86817
Diagnostics
Server problems can be caused by hardware, software, or
a user error. An example of a user error is pressing the
wrong key on the keyboard.
The following tools are available to help identify and
resolve hardware-related problems:
Diagnostic programs
Power-on self-test (POST)
POST beep codes
Error messages
System error log
Option diskettes
Diagnostic programs: The Diagnostics Utility
program contains several server diagnostic programs.
These diagnostic programs are stored on electrically
erasable programmable read-only memory (EEPROM).
These programs are the primary method of testing the
major components of your server and some external
devices.
Also, if you cannot determine whether a problem is caused
by the hardware or by the software, you can run the
diagnostic programs to confirm that the hardware is
working properly.
Note
When you run the diagnostic programs, a single
problem might cause several error messages. When
this occurs, work to correct the cause of the first error
message. After the cause of the first error message is
corrected, the other error messages might not occur
the next time that you run the test.
Power-on self-test (POST): When you turn on
the server, it performs a series of tests to check the
operation of server components and some of the options
installed in the server. This series of tests is called the
power-on self-test or POST.
POST does the following:
Checks the operation of some basic I/O function card,
processor daughterboard, and I/O board operations
Checks the memory
Compares the current server configuration with the
stored server configuration information
Configures PCI adapters
Starts the video operation
Verifies that drives (such as the diskette, CD-ROM,
and hard disk drives) are connected properly
8Netfinity Server HMM
If you have a power-on password or administrator
password set, you must type the password and press
Enter before POST will continue.
While the memory is being tested, the amount of available
memory appears on the screen. These numbers advance
as the server progresses through POST and the final
number that appears on the screen represents the total
amount of memory available. If POST finishes without
detecting any problems, a single beep sounds and the first
screen of your operating system or application program
appears.
If POST detects a problem, more than one beep sounds,
or an error message appears on your screen.
Note
A single problem might cause several error messages.
When this occurs, work to correct the cause of the first
error message. After the cause of the first error
message is corrected, the other error messages
usually will not occur the next time you run the test.
POST beep codes: POST generates beep codes to
indicate successful completion or the detection of a
problem.
One beep indicates the successful completion of
POST.
No beep indicates that a unrecoverable error occurred
during POST.
More than one beep indicates that POST detected a
problem. For more information, see “Beep
symptoms” on page 167.
Error messages: Error messages indicate that a
problem exists; they are not intended to be used to identify
a failing part. Troubleshooting and servicing of complex
problems indicated by error messages should be
performed by trained service personnel.
Hardware error messages that occur can be text, numeric,
or both. Messages generated by your software generally
are text messages, but they also can be numeric.
POST error messages: POST error messages
occur during startup when POST finds a problem with the
hardware or detects a change in the hardware
configuration. For more information, see “Viewing the test
log” on page 14.
System-monitoring messages:
System-monitoring messages occur as the Advanced
System Management PCI Adapter monitors critical system
functions.
Netfinity 8500R - Type 8681
9
DIAGNOSTIC PROGRAMS
Diagnostic error messages: Diagnostic error
messages occur when a diagnostic test finds a problem
with the server hardware. These error messages are
alphanumeric and they are saved in the test log. For more
information, see “Viewing the test log” on page 14.
Software-Generated error messages: These
messages occur if a problem or conflict is found by an
application program, the operating system, or both.
Messages are generally text messages, but they also can
be numeric. For information on these error messages,
refer to the documentation that comes with your software.
POST error log
The POST error log contains a maximum of three error
and warning messages issued during POST and all system
status messages from the Advanced System Management
PCI Adapter (service processor). See “POST error log” on
page 32 for information on how to view the POST error
log.
System error log
The system error log contains all error and warning
messages issued during POST, all system status
messages from the Advanced System Management PCI
Adapter (service processor), and all error messages issued
during diagnostic testing. See “System error log” on
page 32 for information on how to view the system error
log.
Option diskettes
An optional device or adapter can come with an Option
Diskette. Option Diskettes usually contain option-specific
diagnostic test programs or configuration files.
If your optional device or adapter comes with an Option
Diskette, follow the instructions that come with the option.
Different instructions apply depending on whether or not
the Option Diskette is startable.
Diagnostic programs
This section includes useful information on running the
diagnostic programs. These programs are designed to test
the IBM Netfinity 8500R server. If you want to test a
non-IBM product, refer to the information that comes with
that product.
10Netfinity Server HMM
DIAGNOSTIC PROGRAMS
Notes
1. When you run the diagnostic programs, a single
problem might cause several error messages.
When this occurs, work to correct the cause of
the first error message. After the cause of the
first error message is corrected, the other error
messages usually will not appear the next time
that you run the test.
2. You can also run the diagnostic programs
remotely with the Advanced System Management
PCI Adapter in conjunction with the Advanced
System Management service capabilities of
Netfinity Manager, a terminal program, or a Web
browser. Refer to the “Advanced System
Management Information” section of this
Library
for more information.
Server
Running the diagnostic programs: While you
are running the diagnostic programs, pressing F1 displays
help information. Pressing F1 from within a help screen
provides a help index from which you can select different
categories. Pressing Esc closes the Help window and
returns to running the diagnostic programs.
Netfinity 8500R - Type 8681
11
Notes
1. To run the diagnostic programs, you must start
the server with the highest level password.
That is, if you enter the power-on password and
an administrator password is set, you cannot run
the programs. You can only view the error
messages in the Test Log.
You must enter the administrator password to run
the diagnostic programs.
2. If the server stops during testing and you cannot
continue, restart the server and try running the
diagnostic programs again. If the problem
persists, have the system serviced.
3. If the diagnostic tests do not find a problem, but
the problem persists during normal operations,
see “Undetermined problems” on page 211 and
look for the problem symptom.
4. You might have to install a wrap connector on
your active parallel or serial port to obtain
accurate test results for these ports. If you do
not have a wrap connector, contact your IBM
reseller or IBM marketing representative.
5. You might need a scratch diskette to obtain
accurate test results when testing the diskette
drive.
6. The keyboard and mouse (pointing device) tests
assume that a keyboard and mouse are attached
to the server.
DIAGNOSTIC PROGRAMS
Starting the diagnostic programs: To start the
diagnostic programs:
1. Ensure that there is no diskette in the diskette drive.
If the diskette drive contains a diskette, remove it.
2. Turn on the server and watch for the IBM logo
screen. If the server is turned on already, shut down
your operating system and restart the server.
3. After you start the server, several prompts appear on
the IBM logo screen. When the prompt Press F2 forDiagnostics appears, press F2.
If a power-on password or administrator password is
set, the server prompts you for it. Type in the
appropriate password; then, press Enter.
The Diagnostics Utility program window appears.
After you start the Diagnostics Utility program, the
following menu headings will appear at the top of the
screen:
Extended Basic Utility Hardware Info Quit
12Netfinity Server HMM
DIAGNOSTIC PROGRAMS
a. Use the cursor control keys (arrow keys) to scroll
across the menu headings.
b. Press Enter to view the selections under the
main headings.
c. Use the Up Arrow (↑) and Down Arrow (↓) keys
to scroll down to the test that you want to run,
and press Enter.
Note
If you select Run Normal Test or Run Quick
Test from the Extended test menu, omit
steps 4 and 5.
d. Select the test components that you want to run.
e. Use these keys to tailor your selection:
Space = Select a test component
F1 = Help
F2 = Options (a pop-up window appears)
F3 = Test log
F5 = Run all tests
F10 = Deselect all
Esc = Exit
Enter = Run highlighted tests
CTRL+Enter = Run tests in view
4. Select either Extended or Basic from the top of the
screen.
5. Select the test that you want to run from the list that
appears; then, follow the instructions on the screen.
When the tests have completed, you can view the
Test Log by selecting Utility from the top of the
screen.
Also, you can view server configuration information
(such as system configuration, memory contents,
interrupt request (IRQ) use, direct memory access
(DMA) use, device drivers, and so on) by selecting
Hardware Info from the top of the screen.
6. When you are finished running the tests or viewing
information in the Diagnostics Utility program, select
Quit from the top of the screen.
If the hardware checks out OK, but the problem persists
during normal server operations, a software error might be
the cause. If you suspect a software problem, refer to the
information that comes with the software package.
Using the Online Manual: To obtain detailed
descriptions of the available tests, press F1 twice to gain
access to the Diagnostics Utility program
The
Online Manual
The error messages that the diagnostic tests generate
The menu structure and options
The function keys
Netfinity 8500R - Type 8681
also describes:
Online Manual
.
13
In addition, the
terms.
Online Manual
contains a glossary of
Viewing the test log
If you are already running the diagnostic programs,
continue with step 1 in this procedure. If you have not run
the diagnostic programs, follow the instructions in “Starting
the diagnostic programs” on page 12; then, return here.
To view the Test Log:
1. Select Utility from the top of the screen.
2. Select View Test Log from the list that appears; then,
follow the instructions on the screen.
14Netfinity Server HMM
Features
The following list summarizes the features of the Netfinity
8500R - Type 8681.
Processors
Intel
Expandable to eight 550 MHz Pentium III Xeon
100 MHz Front Side Bus (FSB)
16 KB of level-1 cache memory
512 KB, 1 MB, or 2 MB of level-2 cache with error
Two bays available for internal SCSI hard disk drives
Power supplies
Three - 750 watt power supplies standard
Redundant power available
Hot-swap capable
Auto-sensing function
Built-in overload and surge protection
Automatic restart after a loss of power
Predictive Failure Analysis (PFA) alerts
Fans
Power supplies
Memory
Hard disk drives
Processors
Integrated functions
Voltage regulators for processors
Two serial ports
Two Universal Serial Bus (USB) ports
One parallel port
Mouse port
Keyboard port
Video port
Wake on LAN capability
Alert on LAN capability
Advanced System Management PCI adapter
– Full-duplex 10/100 Mbps Ethernet controller for
system management use
– Advanced System Management Interconnect
port
– Two serial ports
ServeRAID adapter support
Built-in programmable read-only memory (PROM)
based diagnostics
16Netfinity Server HMM
1
LVD = low-voltage differential
Netfinity 8500R - Type 868117
Configuring the server
The following information is for the Configuration/Setup
Utility program that comes with the server. In addition, this
chapter provides information on the System Partition and
the SCSISelect Utility program.
The Configuration/Setup Utility program is part of the IBM
Netfinity
with the server. Using these programs, you can set the
system date and time, define input and output device
parameters, and define system security.
This section contains:
Basic Input/Output System (BIOS
Note
The illustrations in this chapter might differ slightly
from your hardware.
“Accessing server programs” on page 19.
“Configuration overview” on page 19.
“The Configuration/Setup Utility program” on page 20.
“Using the Configuration/Setup Utility main menu” on
page 21.
“Using the System Partition” on page 33.
“Configuring options” on page 33.
“Resolving configuration conflicts” on page 34.
“Using the SCSISelect Utility program” on page 36.
) that comes
18Netfinity Server HMM
Accessing server programs
After you start the server, several prompts appear on the
IBM logo screen.
To access the Configuration/Setup Utility program,
press F1 when the prompt Press F1 forConfiguration/Setup appears. See “The
Configuration/Setup Utility program” on page 20 and
“Using the Configuration/Setup Utility main menu” on
page 21 for additional information.
To access the Diagnostic Utility program, press F2
when the prompt Press F2 for Diagnostics appears.
For information on running the diagnostics programs,
see “Diagnostic programs” on page 10.
To access the utility programs in the System Partition,
press Alt+F1 when the prompt Press Alt+F1 forSystem Partition Boot appears. See “Using the
System Partition” on page 33 for additional
information.
The IBM logo screen is similar to the following illustration.
Note
The screen might look slightly different, depending on
the BIOS version that comes with the server, and the
hardware configuration.
SMP system 4 processor(s):
BSP is processor A1 and APs are A2, A3, A4.
Pentium III Xeon ™ 550MHz
Press F1 for Configuration/Setup
Press F2 for Diagnostics
Press ALT-F1 for System Partition Boot
>> Build ID - MMKT16AUS, BIOS Revision 1 <<
Configuration overview
You play a key role in how the server allocates resources
to organize and interconnect hardware devices and
software programs. This allocation process is referred to
as
configuration.
server depend on the number and types of devices and
programs that you install.
The server supports PCI adapters and SCSI devices.
Because of this flexibility, you can choose from among
many adapters and devices.
In general, the greater the number and variety of hardware
devices and software programs that you install in the
Netfinity 8500R - Type 868119
The steps required to configure the
server, the more you will have to interact with the server
and the devices to correctly configure the system.
The server comes with the following hardware
configuration programs:
Configuration/Setup Utility
With the built-in Configuration/Setup Utility program,
you can configure I/O functions, such as serial and
parallel port assignments; change interrupt request
(IRQ) settings; and change the startup sequence for
drives that you install. You also can use this program
to set passwords for starting up the server and
accessing the Configuration/Setup Utility program.
SCSISelect Utility
With the built-in SCSISelect Utility program, you can
configure the SCSI devices that you attach to the
SCSI controller. You can use SCSISelect to change
default values, resolve configuration conflicts, and
perform a low-level format on a SCSI hard disk drive.
Before installing a new device or program, read the
documentation that comes with it. Reading the instructions
helps you to determine the steps required for installation
and configuration. The following actions are typically, but
not always, required to configure the server.
1. Run the Configuration/Setup Utility program and
record the current configuration settings.
2. Set jumpers or switches on server components. See
“Jumper settings” on page 125 and “I/O function card
jumpers” on page 121.
3. Set jumpers or switches on the device. See the
device installation instructions.
4. Install the device in the server. See “Preparing to
install options” on page 134.
5. Install software programs. See the installation
instructions that come with the software.
6. Resolve configuration conflicts. See “Resolving
configuration conflicts” on page 34.
The Configuration/Setup Utility program
For most configurations, the server will operate using the
default system settings. You need to change the settings
only to resolve configuration conflicts or to enable or
change device functions (for example, defining diskette
types, and so on).
When you want or need to change the default settings, the
Configuration/Setup Utility program provides a convenient
way to display and change the settings.
After you run and exit from the Configuration/Setup Utility
program, configuration information is stored in electrically
erasable programmable read-only memory (EEPROM).
20Netfinity Server HMM
While the server is off, the configuration information
remains available for the next system startup.
Always run the Configuration/Setup Utility program if you
add, remove, or relocate any hardware option, or if you
receive an error message instructing you to do so. Review
this chapter and the information that comes with the option
before making changes. Also, record the current settings
before making any changes.
Attention
Maintaining a record of the configuration information is
especially important if you need to move the Clear
CMOS register contents jumper, which erases all
configuration information (see “I/O function card
jumpers” on page 121 for details).
To start the Configuration/Setup Utility program:
1. Ensure that there is no diskette in the diskette drive.
If the diskette drive contains a diskette, remove it.
2. Turn on the server and watch for the IBM logo
screen.
If the server is turned on already, shut down the
operating system and restart the server.
3. After you start the server, several prompts appear on
the IBM logo screen. When the prompt Press F1 forConfiguration/Setup appears, press F1.
The Configuration/Setup Utility main menu appears.
For information on the menu, see “Using the
Configuration/Setup Utility main menu.”
Note
If you enter the power-on password and an
administrator (supervisor-level) password is also
set, a limited version of the menu appears. To
see the full menu, you must restart the server
and enter the administrator password when you
are prompted to enter a password. See “System
security” on page 24 for additional information.
Using the Configuration/Setup Utility
main menu
From the Configuration/Setup Utility main menu, you can
select settings that you want to change. The
Configuration/Setup Utility main menu is similar to the
following screen.
Note
The choices on some menus might differ slightly,
depending on the BIOS version that comes with the
server.
Save Settings
Restore Settings
Load Default Settings
Exit Setup
<F1> Help < > < > Move
<Esc> Exit <Enter> Select
↑↓
Pressing F1 displays Help information for a selected menu
item.
To change configuration settings:
1. Use the Up Arrow (↑) or Down Arrow (↓) key to
highlight the menu item for the configuration setting
that you want to change; then, press Enter.
2. Use the Up Arrow (↑) or Down Arrow (↓) key to
choose the appropriate setting for the selected menu
item; then, press Enter.
3. Repeat steps 1 through step 2 for each setting that
you want to change. Press Esc to return to the
Configuration/Setup Utility main menu.
4. After making changes, you can select:
Save Settings to save the selected changes.
Restore Settings to delete the changes and
restore the previous settings.
Load Default Settings to cancel the changes
and restore the factory settings.
Note
The Configuration/Setup Utility main menu
selections do not save settings, restore settings,
or load default settings for the PCI Slot/Device
Information choice. To save settings, or restore
settings for the PCI Slot/Device Information
choice, you
must
use the menu selections
available from the PCI Slot/Device Information
choice.
5. To exit from the Configuration/Setup Utility main
menu, select Exit Setup. If you made any changes
and did not save them with the Save Settings choice,
the system prompts you to save or discard the
changes when you attempt to exit from the
Configuration/Setup Utility main menu.
22Netfinity Server HMM
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