IBM 84H5162 Installation Manual

No

te Before using this information and the product it supports, be sure to read the general

information in Product Warranty and Notices.

First Edition ( January 1997)

The following paragraph does not apply to the United Kingdom or any country
where such provisions are inconsistent with local law: INTERNATIONAL
BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION
“AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR
IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE. Some states do not allow disclaimer of express or
implied warranties in certain transactions, therefore, this statement may not
apply to you.

This publication could include technical inaccuracies or typographical errors.
Changes are periodically made to the information herein; these changes will be
incorporated in new editions of the publication. IBM may make improvements
and/or changes in the product(s) and/or the program(s) described in this
publication at any time.

It is possible that this publication may contain reference to, or information about,
IBM products (machines and programs), programming, or services that are not
announced in your country. Such references or information must not be
construed to mean that IBM intends to announce such IBM products,
programming, or services in your country.

Requests for technical information about IBM products should be made to your
IBM reseller or IBM marketing representative.

© Copyright International Business Machines Corporation 1997. All rights
reserved.

Note to U.S. Government Users — Documentation related to restricted rights —
Use, duplication or disclosure is subject to restrictions set forth in GSA ADP
Schedule Contract with IBM Corp.

Part 1 : Safety...............................................................................................1-1

Part 2 : Quick Installation................................................................ ............2-1

Installing Modem in Windows 3.x and NT 4.0........................................2-2

Installing Modem in Windows95 ............................................................. 2-2

Installing Modem in OS/2 Warp..............................................................2-3

Part 3 : Introduction.....................................................................................3-1

Package Contents.....................................................................................3-1

Additional features...................................................................................3-2

Additional Information for Installing with Windows NT 4.0..................3-4

Vertifying OS/2 COM port setting..........................................................3-4

Part 4 : Cellular Communications................................................................4-1

Using Cellular Protocols...........................................................................4-4

Connecting to the Internet Over Cellular ...............................................4-6

Dialing......................................................................................................4-6

Part 5 : Testing Your Modem.......................................................................5-1

Part 6 : Help and Service Information.........................................................6-1

Step 1: Troubleshooting...........................................................................6-1

Step 2: Preparing for the Call..................................................................6-2

Step 3: Placing the Call to IBM...............................................................6-2

Part 7 : Product Warranty...........................................................................7-1

Part 8 : Notices.............................................................................................8-1

Electronic Emission Notices.....................................................................8-1

Telecommunication Notices.....................................................................8-2

Notices......................................................................................................8-5

Trademarks..............................................................................................8-5

Part 9 : System Programs License Agreement ............................................9-1

Part 1 : Safety

This modem card is for use only in Listed Personal Computers that have
installation instructions detailing user installation of card cage accessories.

PCMCIA 33.6 Data/FAX/Voice Modem

1-1

Safety Information

PCMCIA 33.6 Data/FAX/Voice Modem

1-2

Safety Information

PCMCIA 33.6 Data/FAX/Voice Modem

1-3

PCMCIA 33.6 Data/FAX/Voice Modem

1-4

Safety Information

To avoid a shock hazard, do not connect or disconnect any cables or perform
installation, maintenance, or reconfiguration of this product during an electrical
storm.

To avoid shock hazard:

• The power cord must be connected to a properly wired and earthed

receptacle.

• Any equipment to which this product will be attached must also be

connected to properly wired receptacles.

Pour éviter tout risque de choc électrique, ne manipulez aucun câble et
n'effectuez aucune opération d'installation, d'entretien ou de reconfiguration de ce
produit au cours d'un orage.

Pour éviter tout risque de choc électrique :

• Le cordon d'alimentation doit être branché sur une prise d'alimentation

correctement câblée et mise à la terre.

• D'autre part, tout le matériel connecté à ce produit doit également être

branché sur des prises d'alimentation correctement câblées et mises à la
terre.

Para evitar peligo de descargas, no contecte o desconecte ningún
cable, ni realice ninguna instalación, mantenimiento o reconfiguración
de este producto durante una tormenta eléctrica.

Para evitar peligro de descargas:

• El cale de alimentación debe estar conectado a una toma de

alimentación adecuadamente cableada y con toma de tierra.

• Cualquier equipo al cual se conecte este producto debe estar

tamblén conectado a tomas de alimentación adecuadamente
cableadas.

Cuando sea posible, utilice una mano para conectar o desconectar los cables de
señal para impedir que se produzcan posible descargas eléctricas al tocar dos
superficies con potencial eléctrico distinto.

PCMCIA 33.6 Data/FAX/Voice Modem

1-5

DANGER

When using your telephone equipment basic safety precautions should always be
followed to reduce the risk of fire, electrical shock, and injury to persons,
including the following:

• Never install telephone jacks in wet locations unless the jack is specifically

designed for wet locations.

• Never touch uninsulated telephone wires or terminals unless the telephone

line has been disconnected at the network interface.

• Use caution when installing or modifying telephone lines.

• Avoid using a telephone (other than a cordless type) during an electrical

storm. There may be a remote risk of electrical shock from lightning.

• Do not use the telephone to report a gas leak in the vicinity of the leak.

PCMCIA 33.6 Data/FAX/Voice Modem

1-6

Part 2 : Quick Installation

Thank you for purchasing an IBM PCMCIA 33.6 Kbps Data/FAX/Voice modem
with XJACK** Connector. This card is fully PCMCIA** 2.1 compatible and
ready to plug into your computer slot.

Note:

Do NOT connect your modem to a digital PBX (switchboard) system, because
you may damage the modem. Modems are designed to function with analog
telephone lines, such as most residential lines. When in a hotel or office
building, please request an analog or fax line from the concierge or facilities
personnel.
Do NOT connect your modem to an ISDN line. In some countries, ISDN
(digital) lines are being provided for residences and businesses. These lines may
damage the modem.

Please note that this modem is fully compatible with analog telephone lines that
are connected to a Digital Exchange. The Digital Exchange supplies analog
lines to homes and businesses.

Important: Be sure to retain your proof of purchase because it might be required to receive
warranty service. You can find information on how to get help, technical support, and warranty
service in

Help and Service Information.

PCMCIA 33.6 Data/FAX/Voice Modem

2-1

Installing Modem in Windows 3.x and NT 4.0

1. For NT , Check the Devices applet in the Control Panel to make sure
PCMCIA support is enabled. The startup type should be “boot” and the
status should say “started”.

2. Power off your computer.

3. Insert the modem card into a PCMCIA card slot on your computer. Make
sure that the card is completely inserted and mated securely to the computer.

4. Connect one end of the RJ11 phone cable to the XJACK® connector on the
modem.

5. Connect the other end of the modem cable to an analog telephone line

6. Power on your computer, start Windows

The modem is now ready for use.

Installing Modem in Windows95

1. Power on your computer, start Windows95.

2. Insert the modem card into a PCMCIA card slot of your computer. Make
sure that the card is completely inserted and mated securely to the computer.

3. New Hardware Found will be on the screen.

4. Select option Driver from disk provided by hardware manufacturer

5. Click on OK.

6. Insert the Windows95 Installation diskette into diskette drive A:

7. Click on OK.

8. Follow the Windows95 prompts to complete installation.

9. Connect one end of the RJ11 phone cable to the XJACK® connector on the
modem.

10. Connect the other end of the modem cable to an analog telephone line

The modem is now ready for use.

PCMCIA 33.6 Data/FAX/Voice Modem

2-2

Installing Modem in OS/2 Warp

1. Power on your computer, start OS/2.

2. Insert the modem card into a PCMCIA card slot of your computer. Make
sure that the card is completely inserted and mated securely to the computer.

3. Open the “OS/2 system folder”.

4. Open “System Setup”.

5. Run the “Selective Install”.

6. Click on the option (icon) for PCMCIA support.

7. Select your laptop from the list.

8. Check “PCMCIA Modem/FAX” box.

9. Select “OK” to install OS/2 Warp’s built-in PCMCIA card and socket
services.

10. Follow the OS/2 instructions to complete the install.

11. After the installation has completed, reboot the computer.

12. Connect one end of the RJ11 phone cable to the XJACK® connector on the
modem.

13. Connect the other end of the modem cable to an analog telephone line

The modem is now ready for use.

PCMCIA 33.6 Data/FAX/Voice Modem

2-3

REPLACE WITH TRANSLATED VERSION

Quick Install ( Canadian French )

Thank you for purchasing an IBM PCMCIA 33.6 Kbps Data/FAX/Voice modem
with XJACK** Connector. This card is fully PCMCIA** 2.1 compatible and
ready to plug into your computer slot.

Note:

Do NOT connect your modem to a digital PBX (switchboard) system, because
you may damage the modem. Modems are designed to function with analog
telephone lines, such as most residential lines. When in a hotel or office
building, please request an analog or fax line from the concierge or facilities
personnel.
Do NOT connect your modem to an ISDN line. In some countries, ISDN
(digital) lines are being provided for residences and businesses. These lines may
damage the modem.
Please note that this modem is fully compatible with analog telephone lines that
are connected to a Digital Exchange. The Digital Exchange supplies analog
lines to homes and businesses.

Product Service and Warranty Information

For technical support, support hours, and warranty terms and conditions, see the
enclosed inserts, or contact your IBM reseller or IBM marketing representative.

PCMCIA 33.6 Data/FAX/Voice Modem

2-4

REPLACE WITH TRANSLATED VERSION

Installing Modem in Windows 3.x and NT 4.0

1. For NT , Check the Devices applet in the Control Panel to make sure
PCMCIA support is enabled. The startup type should be “boot” and the
status should say “started”.

2. Power off your computer.

3. Insert the modem card into a PCMCIA card slot on your computer. Make
sure that the card is completely inserted and mated securely to the computer.

4. Connect one end of the RJ11 phone cable to the XJACK® connector on the
modem.

5. Connect the other end of the modem cable to an analog telephone line

6. Power on your computer, start Windows

The modem is now ready for use.

PCMCIA 33.6 Data/FAX/Voice Modem

2-5

REPLACE WITH TRANSLATED VERSION

Installing Modem in Windows95

1. Power on your computer, start Windows 95.

2. Insert the modem card into a PCMCIA card slot of your computer. Make
sure that the card is completely inserted and mated securely to the computer.

3. New Hardware Found will be on the screen.

4. Select option Driver from disk provided by hardware manufacturer

5. Click on OK.

6. Insert the Windows95 Installation diskette into diskette drive A:

7. Click on OK.

8. Follow the Windows95 prompts to complete installation.

9. Connect one end of the RJ11 phone cable to the XJACK® connector on the
modem.

10. Connect the other end of the modem cable to an analog telephone line

The modem is now ready for use.

PCMCIA 33.6 Data/FAX/Voice Modem

2-6

REPLACE WITH TRANSLATED VERSION

Installing the Modem in OS/2 Warp

1. Power on your computer, start OS/2.

2. Insert the modem card into a PCMCIA card slot of your computer. Make
sure that the card is completely inserted and mated securely to the computer.

3. Open the “OS/2 system folder”.

4. Open “System Setup”.

5. Run the “Selective Install”.

6. Click on the option (icon) for PCMCIA support.

7. Select your laptop from the list.

8. Check “PCMCIA Modem/FAX” box.

9. Select “OK” to install OS/2 Warp’s built-in PCMCIA card and socket
services.

10. Follow the OS/2 instructions to complete the install.

11. After the installation has completed, reboot the computer.

12. Connect one end of the RJ11 phone cable to the XJACK® connector on the
modem.

13. Connect the other end of the modem cable to an analog telephone line

The modem is now ready for use.

PCMCIA 33.6 Data/FAX/Voice Modem

2-7

REPLACE WITH TRANSLATED VERSION

Quick Install (Spanish)

Thank you for purchasing an IBM PCMCIA 33.6 Kbps Data/FAX/Voice modem
with XJACK** Connector. This card is fully PCMCIA** 2.1 compatible and
ready to plug into your computer slot.

Note:

Do NOT connect your modem to a digital PBX (switchboard) system, because
you may damage the modem. Modems are designed to function with analog
telephone lines, such as most residential lines. When in a hotel or office
building, please request an analog or fax line from the concierge or facilities
personnel.
Do NOT connect your modem to an ISDN line. In some countries, ISDN
(digital) lines are being provided for residences and businesses. These lines may
damage the modem.
Please note that this modem is fully compatible with analog telephone lines that
are connected to a Digital Exchange. The Digital Exchange supplies analog
lines to homes and businesses.

Product Service and Warranty Information

For technical support, support hours, and warranty terms and conditions, see the
enclosed inserts, or contact your IBM reseller or IBM marketing representative.

PCMCIA 33.6 Data/FAX/Voice Modem

2-8

REPLACE WITH TRANSLATED VERSION

Installing Modem in Windows 3.x and NT 4.0

1. For NT , Check the Devices applet in the Control Panel to make sure
PCMCIA support is enabled. The startup type should be “boot” and the
status should say “started”.

2. Power off your computer.

3. Insert the modem card into a PCMCIA card slot on your computer. Make
sure that the card is completely inserted and mated securely to the computer.

4. Connect one end of the RJ11 phone cable to the XJACK® connector on the
modem.

5. Connect the other end of the modem cable to an analog telephone line

6. Power on your computer, start Windows

The modem is now ready for use.

PCMCIA 33.6 Data/FAX/Voice Modem

2-9

REPLACE WITH TRANSLATED VERSION

Installing Modem in Windows95

1. Power on your computer, start Windows 95.

2. Insert the modem card into a PCMCIA card slot of your computer. Make
sure that the card is completely inserted and mated securely to the computer.

3. New Hardware Found will be on the screen.

4. Select option Driver from disk provided by hardware manufacturer

5. Click on OK.

6. Insert the Windows95 Installation diskette into diskette drive A:

7. Click on OK.

8. Follow the Windows95 prompts to complete installation.

9. Connect one end of the RJ11 phone cable to the XJACK® connector on the
modem.

10. Connect the other end of the modem cable to an analog telephone line

The modem is now ready for use.

PCMCIA 33.6 Data/FAX/Voice Modem

2-10

REPLACE WITH TRANSLATED VERSION

Installing the Modem in OS/2 Warp

1. Power on your computer, start OS/2.

2. Insert the modem card into a PCMCIA card slot of your computer. Make
sure that the card is completely inserted and mated securely to the computer.

3. Open the “OS/2 system folder”.

4. Open “System Setup”.

5. Run the “Selective Install”.

6. Click on the option (icon) for PCMCIA support.

7. Select your laptop from the list.

8. Check “PCMCIA Modem/FAX” box.

9. Select “OK” to install OS/2 Warp’s built-in PCMCIA card and socket
services.

10. Follow the OS/2 instructions to complete the install.

11. After the installation has completed, reboot the computer.

12. Connect one end of the RJ11 phone cable to the XJACK® connector on the
modem.

13. Connect the other end of the modem cable to an analog telephone line

The modem is now ready for use.

2-11

PCMCIA 33.6 Data/FAX/Voice Modem

Part 3 : Introduction

Package Contents

Along with this Installation Guide, the following items are included in this package:

• IBM PCMCIA 33.6 Kbps Data/FAX/Voice modem with XJACK**
Connector ( FRU part number 12J2785 ).

• RJ-11 to RJ-11 Cable with cable coupler

• Software Program License ( in last section of this manual)

• Diskette for Windows95 operating system. (Also includes README and AT

Command files)

• Communication software

As you examine these items, look for any physical damage.
Retain the shipping container in the event that you need to ship your IBM
PCMCIA 33.6 Kbps Data/FAX/Voice modem with XJACK Connector.

Important: Be sure to retain your proof of purchase because it might be required to receive
warranty service. You can find information on how to get help, technical support, and warranty
service in

Help and Service Information.

PCMCIA 33.6 Data/FAX/Voice Modem

3-1

Additional features

The IBM PCMCIA 33.6 Data/FAX/Voice modem, when used with
communications software programs which support these features, can be used to
do the following:

• Invoke AutoSync**.

• Automatically dial calling card numbers

• Voice messaging

The modem automatically adjusts from asynchronous to synchronous data
transmission, called AutoSync.

With AutoSync turned on, the modem automatically converts to synchronous
communication when it is connected to a synchronous modem. This eliminates
the need for an asynchronous-to-synchronous conversion device when connecting
to a mainframe or other system requiring synchronous communications.

Your communications software must support AutoSync in order for you to use it.
Your software will affect how the modem functions with AutoSync.

To activate AutoSync, do the following:

• Set S-Registers S19, S20, and S25 to the values you want to use

• Issue AT&Q4S95=0

After the CONNECT message appears, the modem waits a period of time
determined by S25 before examining the condition of the DTR signal: if DTR is
on, the modem begins synchronous operation; if DTR is off, the modem hangs
up and returns to asynchronous operation.

AutoSync will stop under the following conditions:

• Any AT&Dn command

• Loss of carrier

• Ejecting the modem

• Cable disconnection

Caller ID

Your modem, when used with communications software that supports this
feature, allows you to keep track of callers’ names and telephone numbers. You
must subscribe to Caller ID from your phone company.

PCMCIA 33.6 Data/FAX/Voice Modem

3-2

Automatic Credit Card Dialing

Whenever you make a credit card call, your modem will detect the “bong” that
sounds prior to entering your credit card number. When it detects this sound, the
modem automatically enters your credit card number, placing the call. This is
called “smart dialing”.

To use the smart dial feature, enter a string similar to this:

ATDT <phone#>&<credit card#>

Voice Messaging

Your modem, when used with communications software that supports this
feature, allows you to send and receive personal voice mail. If you have a
multimedia computer, you can send greetings and record voice messages as you
would with a standard answering machine, with several voice mailboxes on one
system. You can even access your voice messages remotely.

PCMCIA 33.6 Data/FAX/Voice Modem

3-3

Additional Information for Installing with Windows NT 4.0

• After power on, open Control Panel

• Double click Modems icon

• Install New Modem panel should appear on your screen

• Check don’t detect modem

• Click NEXT

• Insert supplied Windows95 Installation diskette in diskette drive

• Click on OK

• Under Models, you should see IBM 33.6 Data-Fax-Voice Modem

• Remove diskette, click on NEXT

• Windows NT 4.0 will request you select a com port, select any one then click

on NEXT.

• If NT says it is unable to add modem to com port, click OK and re-run

modems from control panel but do NOT select don’t detect modem.
Windows NT 4.0 will then correctly assign the modem to a com port.

Vertifying OS/2 COM port setting

• Open System Setup in System folder.

• Double click on the Plug-and-play icon.

• You should see modem configured in the slot number the modem is in.

• To find out which COM port the modem is assigned to, select the slot and

double click on it.

• This will display the COM port and IRQ ( interrupt ) that is assigned to the

modem.

PCMCIA 33.6 Data/FAX/Voice Modem

3-4

Part 4 : Cellular Communications

Introduction

Connecting your modem to a cellular telephone gives you freedom from land
lines, enabling you to send data and faxes without being tied to a physical phone
line. You can move from one network or cell to another and still use your phone.

Before you can use a cellular phone with your modem, you must obtain the
correct Cellular cable. Cellular cables are provided for IBM by USRobotics**
parts service center.

To order or obtain information for Cellular cables
in U.S.A. call 1-800-846-2233
in Canada call 1-800-891-6342 .

The modem can support up to two cellular drivers, which support certain models
of Motorola**, Nokia**, AT&T**, Radio Shack**, and other leading cellular
phones. Simply plug in the cellular cable, and the modem will recognize the type
of phone you plan to use.

PCMCIA 33.6 Data/FAX/Voice Modem

4-1

What to Expect from Cellular Data Transmissions

Cellular mobility creates some conditions of which you should be aware:

• Cellular phones use radio frequencies for transmission, and are subject to the

same signal impairments as are other radio devices. Your modem is designed
to overcome this.

• Because cellular telephones use radio frequencies, they do not do any of the

following:

• Generate dial tones or busy signals

• Send ring voltage back to the modem

• Decode touch tone or pulse dial signals

Your modem is configured to overcome this.

• A large portion of the cellular voice channel is reserved for out-of-band

signalling, reducing the bandwidth on the cellular network. This can result
in distortion or signal loss. You cannot control this.

• Voice compression techniques on some cellular networks can cause loss of

bandwidth, resulting in slower data transmission. You cannot control this.

• The mobile telephone exchange may send a signal over the control channel

commanding the telephone to reduce its transmission power, possibly
resulting in dropped data lines. You cannot control this.

• The mobile telephone exchange may send messages to, or request

information from, the telephone on the voice channel while the data link is
established. This can temporarily disrupt data communications or cause the
line to be dropped. You cannot control this.

PCMCIA 33.6 Data/FAX/Voice Modem

4-2

To ensure that your transmission quality is as high as possible, do the
following:

• Use cellular protocols whenever possible. These will be set up automatically
on the modem when you plug in the Megahertz cellular direct connect cable.
Always use error correction and data compression to receive and send the
highest quality transmissions.

• Use cellular modem pools if available. Contact your cellular carrier or
service provider to see if cellular modem pools are available in your area.
This service is accessed by dialing the previs *DATA (*3282) before the
number you are dialing.

• Be sure the signal is as strong as it can be. Refer to your cellular phone’s
manual for a description of signal strength, and an explanation of how to
read the signal strength bars. If the signal is not strong enough to support a
voice call, it will not handle data transmission.

• Pull the antenna out to its full length and point it in several

different directions until you find the strongest signal. Try putting
the phone in a vertical position and moving it closer to a window.
Never lay the phone on a metal surface during transmissions.

• Keep in mind that large objects like mountains or even a car hood

can cause the signal to be reflected back to you or block the signal
from reaching the phone.

• Be sure the cellular phone’s battery is fully charged while you are sending
or receiving faxes or data.

• If the low battery message blinks during transmission (signaling it

is running out of power), disconnect the transmission, attach a fully
charged battery, and redial.

Automatic Cable Sensor

When no cellular cable is inserted, the modem is in landline mode. When a
cellular cable is inserted, a three-tone ascending beep will sound, the message
Motorola Cable Attached or Nokia Cable Attached will appear (if you are in
terminal mode), and the modem will automatically go into cellular mode.

If a cable is attached that the modem does not recognize, the message
Unrecognized Cable Attached will appear if you are in terminal mode.

No AT command string is needed to put the modem into cellular mode. The
initialization string is automatically sent when the cable is attached.

When the cellular cable is removed, the message Cable has been Removed will
appear if you are in terminal mode and the modem will automatically return to
land line mode.

PCMCIA 33.6 Data/FAX/Voice Modem

4-3

Connecting the Modem to a Cellular Phone

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If the cellular cable kit requires it, flash your modem to enable cellular functions.
Always connect the cables in the following order:

1. Insert the modem into the computer.

2. Be sure your computer is powered up.

3. Initialize the modem in the computer.

4. Enter your communications software package.

5. Connect the cellular phone cable to the phone. The phone’s power should be
off.

6. Connect the other end of the cellular cable to the modem. You will hear three
ascending tones in rapid succession, indicating that the Cable Sensor recognizes
the cable and the modem is configured for the phone. If your software is in
terminal mode, the message <Phone> Cable Attached will appear.

7. Turn the cellular phone on, if modem has not already turned it on. If you
have a digital cellular phone, switch it to analog mode (refer to your phone’s user
manual for instructions on how to do this).
The phone is now ready to use.

The cellular phone connection looks like this:

Using Cellular Protocols

The modem is equipped with both ETC** and MNP** 10-EC cellular
enhancements. If you are not sure what cellular protocols the modem with which
you are connecting supports, set S79=1 to set the startup rate at 4800bps. The
transmission speed between the modems will adjust during the call to the fastest
speed that produces the most stable transmission.

PCMCIA 33.6 Data/FAX/Voice Modem

4-4

MNP 10-EC and ETC

The purpose of MNP 10-EC and ETC cellular protocols is to combat particularly
harsh line conditions that can arise during cellular and rural transmissions to
produce optimum cellular performance.

MNP 10-EC is the default cellular protocol for your modem. MNP 10-EC
supports LAP-M and MNP error correction protocols. When the modem
connects with LAP-M error correction and has MNP 10-EC enabled, the protocol
reported is LAP-M-EC (if the protocol result code reporting option is enabled).
When the modem connects with MNP error correction and has MNP 10-EC
enabled, the protocol reported is ALT-EC.

Both MNP 10-EC and ETC offer the following additional features:

• Improves the initial connection success rate.

• Automatically calculates optimal transmission speeds to compensate for

cellular telephone signal distortion. This is done in the following
categories:

• The modem connection begins at the optimal speed that will

ensure a strong connection, then moves to the highest possible
speed during transmission.

• A reliable link is established during noisy call setups.

• Transmission speeds are adjusted continuously throughout the

connection, supplying the highest possible speed with the
greatest reliability that the line can support at any time.

• Link and transmission performance under adverse conditions

are greatly improved. Errors during transmission are detected
and the packets resent.

• Signal line conditioning

PCMCIA 33.6 Data/FAX/Voice Modem

4-5

Connecting to the Internet Over Cellular

It is highly recommended that you connect to your Internet provider using a
landline connection. Most Internet providers are not set up to support and
maintain a cellular connection.

If you need to connect to an Internet provider with a cellular phone system,
contact your local carrier to see if they provide a cellular modem pool (usually by
dialing *DATA (*3282) before the number you are dialing).

If so, follow your carrier's instructions for connecting with the modem pool.
Contact your Internet provider through the modem pool.

If not, carefully follow the recommended procedures to connect your cellular
phone to the modem.

Dialing

Cellular dialing functions work the same as landline functions
If you are dialing manually and you do not require a Personal ID Number (PIN)

and your phone number is 555-5555, enter

ATDT 5555555

If you are dialing manually and your cellular phone requires that you enter a PIN
and your PIN number 1234, enter the phone number, five commas (you may need
fewer or more commas, depending on your system. Each comma represents a
two-second delay), an exclamation point, then the PIN number. For example, if
your PIN number is 1234, enter

ATDT 5555555,,,,,!1234

Enter these numbers into a dialing directory the same way as they are shown
above.

When the modem connection has been established using the default protocols,
the protocol message will be LAP-M-EC, indicating the modem is using LAP-M
error correction and MNP10-EC cellular enhancements.

PCMCIA 33.6 Data/FAX/Voice Modem

4-6

Part 5 : Testing Your Modem

Refer to the A p p lication Software's Installation Manual to load the communicatio ns
software you will be us ing.

1. Turn on your computer.

2. Start your communication software and be sure it is in the command mode.
This is also known as terminal mode.

3. Setup your communication software to 19200 and the communication port
your modem is using.

4. If the port opened properly, go to the next step. Otherwise, check if you have
any other communication software trying to use the same port. If so, close
that software. If not, switch to a different COM port.

5. Type AT&F and press enter, you should see an OK response. If nothing
happened at this point, this indicates that the modem is not getting the
proper IRQ.

6. Type AT\N1 and press enter

7. Type ATE1 and press enter

8. Type ATS18=n and press enter

NOTE: n is the number of seconds (30-255) you want the test to last.

9. Type AT&T1 press enter. You should see CONNECT nnnnn (n is the
connect speed you selected) displayed on your screen. After the CONNECT
message, the modem is in the data mode. You can type any character on your
keyboard and see them displayed on your screen.

10. When the time you specified in register S18 expires, you see OK displayed
on your screen.

11. Type AT&F and press enter, you should see an OK response on your
screen.

5-1

PCMCIA 33.6 Data/FAX/VoiceModem

Dial Tone Test

1. Turn on your computer.

2. Start your communication software and be sure it is in the command mode.
This is also known as terminal mode.

3. Setup your communication software to the communication port your modem
is using.

4. Type ATZ and press Enter.

Typing this command sets the modem to the default values. Your modem

responds by displaying OK on your screen.

5. Type ATL3 and press Enter.

Typing this command increases the volume level at the modem speaker.

Your modem responds by displaying OK on your screen.

6. Type ATD and press Enter.

You should hear a dial tone from the modem speaker.

7. Press Enter.
You should no longer hear the dial tone. Your modem responds by

displaying NO Carrier on your screen.

This completes the Dial Tone Test

PCMCIA 33.6 Data/FAX/Voice Modem

5-2

Part 6 : Help and Service Information

Before calling, please prepare for your call by following these steps.

Step 1: Troubleshooting

The modem was completely tested for proper operation at the factory before
packaging for shipment. If the modem does not respond to the AT commands
described in Testing your modem, please try the following:

• Ensure that the modem is properly seated in your computer by removing and

re-inserting the modem.

• Verify that the COM port specified in your communications software is the

same as the COM port to which your modem is set..

• Ensure that the communications software is installed properly. Follow the

installation instructions in the communications application manual carefully,
and check the documentation for any additional information pertaining to
your system.

6-1

PCMCIA 33.6 Data/FAX/VoiceModem

Step 2: Preparing for the Call

To assist the technical support representative, have available as much of the
following information as possible:

• Option name, description and serial number (if any)

• Order and or Field Replaceable Unit (FRU) part numbers

• Proof of purchase

• Computer manufacturer, model, serial number (if IBM) and manual

• Exact wording of the error message (if any)

• Description of the problem

• Hardware and software configuration information for your system

• If possible, be at your computer. Your technical support representative might

want to walk you through the problem during the call.

Step 3: Placing the Call to IBM

Technical support is available during the warranty period to answer any
questions about your new IBM option. Support response time will vary depending
on the number and nature of calls received.

For the support telephone and support hours by country, refer to the following
table or to an optional enclosed technical support insert. If the number is not
provided in the table or insert, contact your IBM reseller or IBM marketing
representative.

Support 24 hours a day, 7 days a week
Canada 1-800-565-3344
Puerto Rico 1-800-772-2227
United States 1-800-772-2227

PCMCIA 33.6 Data/FAX/Voice Modem

6-2

Part 7 : Product Warranty

The following warranty information applies to products purchased in the
United States, Canada, and Puerto Rico. For warranty terms and conditions for
products purchased in other countries, see the enclosed Warranty insert, or
contact your IBM reseller or IBM marketing representative.

International Business Machines Corporation Armonk, New York, 10504

Statement of Limited Warranty

The warranties provided by IBM in this Statement of Limited Warranty apply
only to Machines you originally purchase for your use, and not for resale, from
IBM or your reseller. The term “Machine” means an IBM machine, its features,
conversions, upgrades, elements, or accessories, or any combination of them.
Unless IBM specifies otherwise, the following warranties apply only in the
country where you acquire the Machine. If you have any questions, contact IBM
or your reseller.

Machine: IBM PCMCIA 33.6 Data/FAX/Voice Modem

Warranty Period*: Five (5) years

*Contact your place of purchase for warranty service information..

Production Status

Each Machine is manufactured from new parts, or new and used parts. In some
cases, the Machine may not be new and may have been previously installed.
Regardless of the Machine's production status, IBM's warranty terms apply.

The IBM Warranty for Machines

IBM warrants that each Machine 1) is free from defects in materials and
workmanship and 2) conforms to IBM's Official Published Specifications.
The warranty period for a Machine is a specified, fixed period commencing on its
Date of Installation. The date on your receipt is the Date of Installation, unless
IBM or your reseller informs you otherwise.

During the warranty period IBM or your reseller, if authorized by IBM, will
provide warranty service under the type of service designated for the Machine
and will manage and install engineering changes that apply to the Machine.

7-1

PCMCIA 33.6 Data/FAX/VoiceModem

For IBM or your reseller to provide warranty service for a feature, conversion, or
upgrade, IBM or your reseller may require that the Machine on which it is
installed be 1) for certain Machines, the designated, serial-numbered Machine
and 2) at an engineering-change level compatible with the feature, conversion, or
upgrade.
Many of these transactions involve the removal of parts and their return to IBM.
You represent that all removed parts are genuine and unaltered. A part that
replaces a removed part will assume the warranty service status of the replaced
part.

If a Machine does not function as warranted during the warranty period, IBM or
your reseller will repair it or replace it with one that is at least functionally
equivalent, without charge. The replacement may not be new, but will be in good
working order. If IBM or your reseller is unable to repair or replace the Machine,
you may return it to your place of purchase and your money will be refunded.

If you transfer a Machine to another user, warranty service is available to that
user for the remainder of the warranty period. You should give your proof of
purchase and this Statement to that user. However, for Machines which have a
life-time warranty, this warranty is not transferable.

Warranty Service

To obtain warranty service for the Machine, you should contact your reseller or
call IBM.

In the United States, call IBM at 1-800-426-7299 .

In Canada, call IBM at 1-800-565-3344.

You may be required to present proof of purchase.
IBM or your reseller will provide certain types of repair and exchange service,

either at your location or at IBM's or your reseller's service center, to restore a
Machine to good working order.

When a type of service involves the exchange of a Machine or part, the item IBM
or your reseller replaces becomes its property and the replacement becomes
yours.
You represent that all removed items are genuine and unaltered. The replacement
may not be new, but will be in good working order and at least functionally
equivalent to the item replaced. The replacement assumes the warranty service
status of the replaced item. Before IBM or your reseller exchanges a Machine or
part, you agree to remove all features, parts, options, alterations, and
attachments not under warranty service. You also agree to ensure that the
Machine is free of any legal obligations or restrictions that prevent its exchange.

PCMCIA 33.6 Data/FAX/Voice Modem

7-2

You agree to:

1. obtain authorization from the owner to have IBM or your reseller service
a Machine that you do not own; and

2. where applicable, before service is provided --

a) follow the problem determination, problem analysis, and service request

procedures that IBM or your reseller provide,

b) secure all programs, data, and funds contained in a Machine, and

c) inform IBM or your reseller of changes in a Machine's location.

IBM is responsible for loss of, or damage to, your Machine while it is 1) in IBM's
possession or 2) in transit in those cases where IBM is responsible for the
transportation charges.

Extent of Warranty

IBM does not warrant uninterrupted or error-free operation of a Machine.

The warranties may be voided by misuse, accident, modification, unsuitable
physical or operating environment, improper maintenance by you, removal or
alteration of Machine or parts identification labels, or failure caused by a product
for which IBM is not responsible.

THESE WARRANTIES REPLACE ALL OTHER WARRANTIES OR
CONDITIONS, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED
TO, THE IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND YOU
MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION
TO JURISDICTION. SOME JURISDICTIONS DO NOT ALLOW THE
EXCLUSION OR LIMITATION OF EXPRESS OR IMPLIED WARRANTIES,
SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO
YOU. IN THAT EVENT SUCH WARRANTIES ARE LIMITED IN
DURATION TO THE WARRANTY PERIOD. NO WARRANTIES APPLY
AFTER THAT PERIOD.

7-3

PCMCIA 33.6 Data/FAX/VoiceModem

Limitation of Liability

Circumstances may arise where, because of a default on IBM's part or other
liability you are entitled to recover damages from IBM. In each such instance,
regardless of the basis on which you are entitled to claim damages from IBM
(including fundamental breach, negligence, misrepresentation, or other contract
or tort claim), IBM is liable only for:

1. damages for bodily injury (including death) and damage to real property and
tangible personal property; and

2. the amount of any other actual direct damages or loss, up to the greater of
U.S. $100,000 or the charges (if recurring, 12 months' charges apply) for the
Machine that is the subject of the claim.

UNDER NO CIRCUMSTANCES IS IBM LIABLE FOR ANY OF THE
FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR LOSSES
OR DAMAGES (OTHER THAN THOSE UNDER THE FIRST ITEM LISTED
ABOVE); 2) LOSS OF, OR DAMAGE TO, YOUR RECORDS OR DATA; OR

3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY

ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS
OR SAVINGS), EVEN IF IBM OR YOUR RESELLER IS INFORMED OF
THEIR POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW THE
EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT
APPLY TO YOU.

PCMCIA 33.6 Data/FAX/Voice Modem

7-4

Part 8 : Notices

Electronic Emission Notices

Federal Communications Commission (FCC) Statement

Note: This equipment has been tested and found to comply with the limits for a Class B

digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the following
measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the

receiver is connected.

• Consult an IBM authorized dealer or service representative for help.

IBM is not responsible for any radio or television interference caused by using other than
recommended cables and connectors or by unauthorized changes or modifications to this
equipment. Unauthorized changes or modifications could void the user's authority to
operate the equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions:

1. This device may not cause harmful interference, and

2. This device must accept any interference received, including interference that may
cause undesired operation.

Industry Canada Class B Emission Compliance Statement

This Class B digital apparatus meets the requirement of the Canadian
Interference-Causing Equipment Regulations.

Avis de conformité à la réglementation d'Industrie Canada

Cet appareil numérique de la classe B respecte toutes les exigences du Règlement
sur le matériel brouiller du Canada.

8-1

PCMCIA 33.6 Data/FAX/VoiceModem

Telecommunication Notices

Federal Communications Commission (FCC) and Telephone Company
Requirements

1. This adapter complies with Part 68 of the FCC rules. A label is affixed to the adapter
that contains, among other things, the FCC registration number, USOC, and Ringer
Equivalency Number (REN) for this equipment. If these numbers are requested,
provide this information to your telephone company.

2. The REN is useful to determine the quantity of devices you may connect to your
telephone line and still have those devices ring when your number is called. In most,
but not all areas, the sum of the RENs of all devices should not exceed five (5.0). To
be certain of the number of devices you may connect to your line, as determined by
the REN, you should call your local telephone company to determine the maximum
REN for your calling area.

3. If the adapter causes harm to the telephone network, the telephone company may
discontinue your service temporarily. If possible, they will notify you in advance; if
advance notice is not practical, you will be notified as soon as possible. You will be
advised of your right to file a complaint with the FCC.

4. Your telephone company may make changes in its facilities, equipment, operations,
or procedures that could affect the proper operation of your equipment. If they do,
you will be given advance notice to give you an opportunity to maintain
uninterrupted service.

5. If you experience trouble with this product, contact your Authorized Reseller, or call
IBM. In the United States, call IBM at 1-800-772-2227. In Canada, call IBM at
1-800-565-3344. You may be required to present proof of purchase.
The telephone company may ask you to disconnect the adapter from the network until
the problem has been corrected, or until you are sure the adapter is not
malfunctioning.

6. No customer repairs are possible to the adapter. If you experience trouble with the
adapter, contact your Authorized Reseller or see Help and Service section of this
manual for information.

7. This adapter may not be used on coin service provided by the telephone company.
Connection to party lines is subject to state tariffs. Contact your state public utility
commission or corporation commission for information.

8. When ordering network interface (NI) service from the local Exchange Carrier,
specify service arrangement USOC RJ11C.

PCMCIA 33.6 Data/FAX/Voice Modem

8-2

Canadian Department of Communications Certification Label

NOTICE: The Canadian Department of Communications label identifies certified

equipment. This certification means that the equipment meets certain telecommunications
network protective, operational, and safety requirements. The Department does not
guarantee the equipment will operate to the user's satisfaction.

Before installing this equipment, users should ensure that it is permissible to be
connected to the facilities of the local telecommunications company. The equipment must
also be installed using an acceptable method of connection. In some cases, the company's
inside wiring associated with a single line individual service may be extended by means
of a certified connector assembly (telephone extension cord). The customer should be
aware that compliance with the above conditions may not prevent degradation of service
in some situations.

Repairs to certified equipment should be made by an authorized Canadian maintenance
facility designated by the supplier. Any repairs or alterations made by the user to this
equipment, or equipment malfunctions, may give the telecommunications company cause
to request the user to disconnect the equipment.

Users should ensure for their own protection that the electrical ground connections of the
power utility, telephone lines, and internal metallic water pipe system, if present, are
connected together. This precaution may be particularly important in rural areas.

CAUTION: Users should not attempt to make such connections themselves, but
should contact the appropriate electric inspection authority, or electrician, as
appropriate.

NOTICE: The LOAD NUMBER (LN) assigned to each terminal device denotes the

percentage of the total load to be connected to a telephone loop which is used by the
device, to prevent overloading. The termination on a loop may consist of any combination
of devices subject only to the requirement that the sum of the LOAD NUMBERS of all
the devices does not exceed 100.

8-3

PCMCIA 33.6 Data/FAX/VoiceModem

Étiquette d'homologation du ministère des Communications du Canada

AVIS : L'étiquette du ministère des Communications du Canada identifie le matériel

homologué. Cette étiquette certifie que le matériel est conforme à certaines normes de
protection, d'exploitation et de sécurité des réseaux de télécommunications. Le ministère
n'assure toutefois pas que le matériel fonctionnera à la satisfaction de l'utilisateur.

Avant d'installer ce matériel, l'utilisateur doit s'assurer qu'il est permis de le raccorder
aux installations de l'entreprise locale de télécommunications. Le matériel doit également
être installé en suivant une méthode acceptée de raccordement. L'abonné ne doit pas
oublier qu'il est possible que la conformité aux conditions énoncées ci-dessus n'empêchent
pas la dégradation du service dans certaines situations.

Les réparations de matériel homologué doivent être effectuées par un centre d'entretien
canadien autorisé désigné par le fournisseur. La compagnie de télécommunications peut
demander à l'utilisateur de débrancher un appareil à la suite de réparations ou de
modifications effectuées par l'utilisateur ou à cause d'un mauvais fonctionnement.

Pour sa propre protection, l'utilisateur doit s'assurer que tous les fils de mise à la terre de
la source d'énergie électrique, des lignes téléphoniques et des canalisations d'eau
métalliques, s'il y en a, sont raccordés ensemble. Cette précaution est particulièrement
importante dans les régions rurales.

Avertissement: l'utilisateur ne doit pas tenter de faire ces raccordements lui-même,
il doit avoir recours à un service d'inspection des installations électriques ou à un
électricien, selon le cas.

AVIS: L'INDICE DE CHARGE (IC) assigné à chaque dispositif terminal indique, pour

éviter toute surcharge, le pourcentage de la charge totale qui peut être raccordé à un
circuit téléphonique bouclé utilisé par ce dispositif. L'extrémité du circuit bouclé peut
consister en n'importe quelle combinaison de dispositifs pourvu que la somme des
INDICES DE CHARGE de l'ensemble des dispositifs ne dépasse pas 100.

PCMCIA 33.6 Data/FAX/Voice Modem

8-4

Notices

IBM may have patents or pending patent applications covering subject matter in
this document. The furnishing of this document does not give you any license to
these patents. You can send license inquiries, in writing:

IBM Director of Licensing
IBM Corporation
500 Columbus Avenue
Thornwood, NY 10594
U.S.A.

Trademarks

The following terms used in this publication, are trademarks of the IBM Corporation in
the United States or other countries:

IBM

OS/2

WARP
Windows 3.1, Windows NT and Windows95 are trademarks or registered

trademarks of Microsoft Corporation.
Other company, product, and service names, which may be denoted by a double

asterisk (**), may be trademarks or service marks of others.

8-5

PCMCIA 33.6 Data/FAX/VoiceModem

Part 9 : System Programs License Agreement

______________________________________

IBM SYSTEM PROGRAMS LICENSE AGREEMENT
___________________________________________

PLEASE READ THIS AGREEMENT CAREFULLY BEFORE USING THESE
PROGRAMS OR YOUR SYSTEM. INITIAL USE OF THE SYSTEM OR
THESE PROGRAMS INDICATES YOUR ACCEPTANCE OF THESE TERMS.

This is a license agreement ("Agreement") for International Business Machines
Corporation or its subsidiaries ("IBM") system programs ("Programs") which are provided
to support the IBM system ("System"). A System includes IBM machines, features,
conversions, upgrades, and options, either separately or in any combination. Programs
may be included with the System, or made available electronically or via various media.

IBM may also include other programs in this package which may be licensed under
different terms and conditions. Please refer to the license agreement(s) accompanying
such other programs for the terms and conditions governing their use.

LICENSE

Programs are owned by IBM or its suppliers, and copyrighted and licensed not sold. If
you are a rightful possessor of a System, or if you have obtained Programs for the purpose
of maintaining a System, IBM grants you a nonexclusive license to use the Programs as
part of or in conjunction with the System, or to restore and maintain the Programs. This
Agreement also covers any future versions of Programs that IBM may make available.
You obtain no rights other than those granted to you under this Agreement.

9-1

PCMCIA 33.6 Data/FAX/VoiceModem

You may:

1) use the Programs as part of, or in conjunction with, a System as specified in the

documentation that IBM provides;

2) modify or adapt only the SETUP and ADAPTER DESCRIPTION FILES

(@XXXX.ADF), if applicable, to enable a System to operate in accordance with IBM's
Official Published Specifications;

3) copy the Programs for backup;

4) make copies of the Programs and distribute them to a rightful possessor of a System

and to install the Programs for a rightful possessor (but only to the extent necessary to
restore or maintain the System), provided that you supply such party a copy of this
Agreement; and

5) transfer possession of these Programs and diskette(s) to another party in conjunction

with the transfer of a System, provided that you supply a copy of this Agreement and all
Program and System documentation to such party. When you do so, your license is
terminated and you must destroy all your remaining copies of the Program.

PCMCIA 33.6 Data/FAX/Voice Modem

9-2

YOU MUST REPRODUCE THE COPYRIGHT NOTICE(S) AND ANY
LEGENDS ON EACH COPY OF A PROGRAM.

You may NOT:

1) use, modify, adapt, copy, merge, display, execute, distribute or transfer the Programs,
except as authorized by this license;

2) reverse assemble, reverse compile, decode, or otherwise translate the Programs except
as specifically permitted by law without the possibility of contractual waiver; or

3) sublicense, rent, lease, or assign the Programs.

LIMITED WARRANTY

IBM warrants the Programs solely in accordance with the Statement of Limited Warranty
for Machines that accompanied your System, which is hereby incorporated by reference.

GENERAL

You may terminate your license at any time. IBM may terminate your license if you fail
to comply with the terms of this Agreement. In either event, you must destroy or disable
all your copies of the Programs.

You are responsible for the payment of any taxes, including personal property taxes,
resulting from this Agreement. You agree to comply with all applicable export laws and
regulations.

Neither party may bring an action under this Agreement more than two years after the
cause of action arose.

This license is governed by the laws of the country in which you acquired the Programs
except that: 1) if you acquired the Programs in the United States, this license is governed
by the laws of the State of New York; and 2) if you acquired the Programs in Canada, this
license is governed by the laws of the Province of Ontario.

9-3

PCMCIA 33.6 Data/FAX/VoiceModem

Part Number : 84H5162

________________________________________________

IBM SYSTEM PROGRAMS LICENSE AGREEMENT

Located in back of this manual

________________________________________________

PLEASE READ THIS AGREEMENT CAREFULLY BEFORE USING THESE
PROGRAMS OR YOUR SYSTEM. INITIAL USE OF THE SYSTEM OR
THESE PROGRAMS INDICATES YOUR ACCEPTANCE OF THESE TERMS.
_________________________________________________