Before using the information and the product it works with, make sure you read the general
information under “Notices,” located right after the Table of Contents.
Seventh Edition (October 1998)
This edition applies to the 6400 Line Matrix Printer.
The following paragraph does not apply to any other country where such provisions are
inconsistent with local law:
INTERNA
IS” WITHOUT W
NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties
in certain transactions; therefore, this statement may not apply to you.
Requests for IBM publications should be made to your IBM representative or to the IBM branch
office serving your locality. Publications are not stocked at the address given below.
IBM welcomes your comments about this publication. You may send your comments by facsimile
to 1–800–524–1519, by E-mail to
IBM Printing Systems Company
Information Development
Department H7FE, Building 003G
P.O. Box 1900
Boulder, CO 80301–9191, U.S.A.
When you send information to IBM or IBM Printing Systems Company, you grant a nonexclusive
right to use or distribute the information in any way IBM or IBM Printing Systems Company
believes appropriate without incurring any obligation to you.
E Copyright International Business Machines Corporation 1995, 1998.
All rights reserved.
TIONAL BUSINESS MACHINES CORPORA
ARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT
print_pubs@vnet.ibm.com
TION PROVIDES THIS PUBLICA
, or by mail to:
TION “AS
Note to U.S. Government Users—Documentation related to restricted rights—Use, duplication or
disclosure is subject to restrictions set forth in GSA ADP Schedule Contract with IBM Corp.
Table of Contents
1
2
Maintenance Overview
About the Printer13.
The IBM 6400 Series Printer Family13.
Printer Evolution15.
How to Identify the Printer15.
Important Maintenance Notes16.
About This Manual16.
How to Use This Manual16.
Notes and Notices16.
Printing Conventions in This Manual18.
Related Documents18.
Controls and Indicators20.
Electrical Controls and Indicators20.
Mechanical Controls and Indicators24.
Introduction157.
Preparing the Printer for Maintenance158.
Returning the Printer to Normal Operation159.
Belt, Paper Feed Timing, Adjustment160.
Belt, Platen Open, Adjustment162.
Paper Drive Motor Pulley Alignment164.
Paper Scale Alignment166.
Platen Gap Adjustment168.
Platen Open Motor Pulley Alignment170.
Ribbon Guide Alignment172.
Splined Shaft Skew Adjustment174.
Adjusting the End of Forms Distance175.
Hammer Phasing 179.
Loading Flash Memory181.
Coil Temperature Adjustment188.
Set Shuttle Speed189.
A ENERGY
processing equipment to promote the introduction of energy-efficient personal computers,
monitors, and printers, and to reduce air pollution caused by power generation.
IBM participates in this program by introducing printers that reduce power consumption when
they are not being used. This feature can cut energy use by up to 50 percent.
E
Note: The
service.
NERGY
Notices
References in this publication to IBM products, programs, or services do not imply that IBM
intends to make these available in all countries in which IBM operates. Any reference to an IBM
licensed product, program, or service is not intended to state or imply that only IBM’s product,
program, or service may be used. Any functionally equivalent product, program, or service that
does not infringe any of IBM’s intellectual property rights may be used instead of the IBM product.
Evaluation and verification of operation in conjunction with other products, except those expressly
designated by IBM, is the user’s responsibility.
STAR** Computers program is a partnership effort with manufacturers of data
STAR emblem does not represent EPA endorsement of any product or
Any performance data contained in this document was obtained in a controlled environment
based on the use of specific data. The results that may be obtained in other operating
environments may vary significantly. Users of this document should verify the applicable data in
their specific environment. Therefore, such data does not constitute a performance guarantee or
warranty.
IBM may have patents or pending patent applications covering subject matter in this document.
The furnishing of this document does not give you any license to these patents. You can send
license inquiries, in writing, to the IBM Corporation, IBM Director of Licensing, 208 Harbor Drive,
Stamford, Connecticut, United States, 06904.
Electrical Safety
This printer is inspected and listed by recognized national testing laboratories, such as
Underwriters Laboratories, Inc. (UL) in the U.S.A. and Canadian Standards Association (CSA) in
Canada. Listing of a product by a national testing laboratory indicates that the product is designed
and manufactured in accordance with national requirements intended to minimize safety hazards.
IBM equipment meets a very high standard of safety in design and manufacture. Remember,
however, that this product operates under conditions of high electrical potentials and heat
generation, both of which are functionally necessary.
Trademarks and Service Marks
The following terms, denoted by an asterisk (*) in this publication, are trademarks of the IBM
Corporation in the United States or other countries or both.
IBM
PC-DOS
SCS
Token-Ring
The following terms, denoted by a double asterisk (**) in this publication, are trademarks of other
companies:
AcrobatAdobe Systems Incorporated
AdobeAdobe Systems Incorporated
Code VQuality Micro Systems
ECOSECOS Electronics Corp., Inc., Oak Park, Ill.
E
NERGY
EpsonEpson Seiko Corporation
EthernetXerox Corporation
FlukeJohn Fluke Manufacturing Co., Inc.
FXEpson Seiko Corporation
IGPPrintronix, Inc.
MS-DOSMicrosoft Corporation
PrintNetPrintronix, Inc.
PrintronixPrintronix, Inc.
SureStackPrintronix, Inc.
TorxCamcar/Textron Inc.
STARUnited States Environmental Protection Agency
Safety Notices
Danger and Caution notices are numbered to help you find the translated
versions in the
DANGER:
<2>Switch off printer power and unplug the printer power cord before
cleaning the printer.
<3>Hazardous voltages are present in the printer with the power cord
connected to the power source. Switch off printer power and unplug the
printer power cord before proceeding.
<4>Do not connect or disconnect any communication port, teleport,
attachment connector, or power cord during an electrical storm.
<5>Power off the printer and disconnect the power cord before connecting
or disconnecting communication port, teleport, or attachment cable
connector.
IBM 6400 Line Matrix Printer Safety Notices
booklet.
CAUTION:
<2> Over time the upper edge of the paper ironer can become sharp. To
avoid cutting yourself handle the paper ironer on the sides.
<4> To prevent injury from electric shock, wait at least one minute after
powering off before removing the power supply circuit board.
<5> The constant force spring is a high tension spring. To avoid
pinching your fingers, coil the spring slowly and carefully. Do not let
the spring twist or crimp.
1
Maintenance Overview
About the Printer
The entire system architecture of an IBM* 6400 line matrix printer is
contained on one circuit board. The use of DRAM and flash memory on this
board permits rapid access to stored printer emulations and fast processing
of print data. A variable-speed shuttle and half-step paper control enables the
printer to print a wide variety of high-volume jobs with minimum maintenance
and maximum reliability.
Although technologically advanced, the printer is easy to use. The operator
can select every printer function at the control panel or by sending printer
control codes in the data stream from the host computer.
This is also an excellent graphics printer, with optional features that simplify
the creation of dot images. The IGP** and Code V** Printronix** emulations
are simple but versatile graphics programming languages that load into flash
memory.
The IBM 6400 Series Printer Family
The IBM 6400 Line Matrix Printer family consists of pedestal mount and floor
cabinet models that print at different speeds, as shown in Table 1. The print
speeds listed in Table 1 are the maximum speeds attainable under certain
conditions. Actual print speed is determined by the interaction of many
variables. For more information, refer to the discussion of Printing Rates in
Appendix B, page 342.
Maintenance Overview
13
Models that print 475, 500, 800, 900, and 1000 lpm are available in floor
cabinet and pedestal housings. Models that print 1200, 1400, and 1500 lpm
are available only in floor cabinets.
The microprocessor of the Data Controller unit on the CMX controller board
runs at 25 MHz or 40 MHz, depending on printer model. This means there
are two kinds of CMX controller board for IBM 6400 printers, used as shown
in Table 1. The 40 MHz controller board, however, is backwards compatible
in all models that use the 25 MHz board.
Maintenance Overview
Printer Evolution
IBM 6400–050, –P50, –010, –P10, and –015 printers use a redesigned
shuttle frame assembly, hammer bank, and ribbon guides which are not
compatible with earlier models. These models use the CMX 040 controller
board, which has a 40 MHz clock speed on the Data Controller unit.
How to Identify the Printer
The model number of the printer indicates printer family, speed, and type of
enclosure. (See Figure 1.)
Failure to observe the following guidelines can result in damage to the
equipment.
To ensure the best performance of the printer, remember these important
maintenance concepts when you service the printer:
♦Do not adjust the platen gap unless the original shuttle frame assembly
or platen has been replaced with a new or rebuilt unit, or unless
instructed to do so in the troubleshooting chapter.
♦Never bend or “tweak” hammer springs. Always handle hammer springs
by the thick mounting base. The hammer springs and hammer tips are
delicate and precisely aligned.
♦Use only the ribbons specified in Appendix B. Use of incorrect ribbons
can lead to ink migration problems, degraded print quality, and expensive
damage to the printer.
♦Do not close the forms thickness lever too tightly. Closing the forms
thickness lever too tightly can lead to smearing, degraded print quality,
paper jams, and damage to the platen and shuttle assembly.
ATTENTION
About This Manual
This is a field service maintenance manual. It is designed so that you can
quickly locate maintenance information.
How to Use This Manual
1. Find the procedure or information you need in the Table of Contents or
the Index.
2. Read the entire procedure before you do it.
3. Gather the parts and tools you will need.
4. Make sure you understand all safety notices before you start a task.
Notes and notices are defined below.
16
Maintenance Overview
Notes and Notices
For your safety and to protect valuable equipment, it is very important that
you read and comply with all information highlighted under notes and notices:
DANGER:
The word Danger indicates the presence of a hazard that has the
potential of causing death or serious personal injury. Danger and
Caution notices are numbered to help you find the translated versions in
the IBM 6400 Line Matrix Printer Safety Notices booklet.
CAUTION:
The word Caution indicates the presence of a hazard that has the
potential of causing moderate or minor personal injury.
CAUTION:
This symbol indicates an assembly that requires two or more persons
to lift or hold.
ATTENTION
Indicates the possibility of damage to a program, device, system, or
data.
IMPORTANT
Information vital to proper operation of the printer.
NOTE: A note gives you helpful tips about printer operation and
maintenance.
Maintenance Overview
17
Printing Conventions in This Manual
♦Operator panel keys and indicators are printed bold.
Example: Press the Cancel key, then press the Start key.
♦Liquid Crystal Display (LCD) messages are printed in capital letters
inside quotation marks ( “ ” ).
Example: Press the Stop key. “NOT READY” appears on the LCD.
♦Key combinations are denoted by the + (plus) symbol.
Example: Press Scroll+Scroll
means
Press the
Scroll
key and the
Related Documents
To ensure complete understanding of important safety notices for technicians
whose native language is not English, the notices have been translated into
many languages in the
No. G544–5389.
IBM 6400 Line Matrix Printer Safety Notices
Scroll
key at the same time.
: Form
This maintenance manual does not explain how to operate or configure the
printer. For that information, refer to the
♦
IBM 6400 Line Matrix Printer Operator’s Guide,
Illustrated instructions on daily printer operation.
♦
IBM 6400 Line Matrix Printer Setup Guide,
Explains how to install and configure the printer.
Coax/Twinax Multi-Platform Interface Option Installation and Operation
♦
Guide
, Form Number S544–5642
Information pertaining to printer control languages, emulations, and control
codes is in the applicable
♦
IBM 6400 ASCII Programmer’s Reference
IBM 6400 CTA Programmer’s Reference
♦
IBM 6400 IPDS Programmer’s Reference
♦
Information pertaining to graphics programming is in the applicable
Manual
:
Programmer’s Reference
Operator’s Guide
Form No. S544–5641
Form No. S544–5640
manual:
: Form No. S544–5635
: Form No. S544–5636
: Form No. S544–5637
and
Setup Guide
User’s
:
18
Maintenance Overview
♦
IBM 6400 Code V User’s Manual:
Provides information used with the optional Code V Printronix emulation
enhancement feature. The Code V Printronix emulation allows the user
to create and store forms, generate logos, bar codes, and expanded
characters, create other graphics, and merge graphics with alphanumeric
data as a document is printed.
Form No. S544–5638
IBM 6400 IGP User’s Manual:
♦
Provides information used with the optional IGP Printronix emulation
enhancement feature. The IGP Printronix emulation allows the user to
create and store forms, generate logos, bar codes, and expanded
characters, create other graphics, and merge graphics with alphanumeric
data as a document is printed.
Installation, configuration, and troubleshooting of the Network Print Server
are covered in the following documents:
♦
Print Server User’s Guide
Part No. 30H4056
♦
Ethernet** Interface User’s Manual
Form No. S246–0153
Form No. S544–5639
,
Maintenance Overview
19
Controls and Indicators
Electrical Controls and Indicators, Cabinet Models (Figure 2)
Key or
Indicator
Power IndicatorLit when the printer is on.
Function
Ready IndicatorLit when the printer is in READY mode (on-line), no errors are pending, and the printer is
Processing IndicatorFlashes when the printer is receiving data from the host.
Attention IndicatorFlashes when an error occurs. After correcting the error, press Stop to turn off this LED.
Power SwitchApplies power to the printer: (1 = on, 0 = off.) This switch is also a circuit breaker.
LCDThe LCD (Liquid Crystal Display) displays printer status messages.
StartPuts the printer in the READY (on-line) mode. This key also clears fault conditions, exits
StopPuts the printer in the NOT READY (off-line) mode. This key also silences the audible
Form FeedAdvances paper to next Top-Of-Form, as defined by the current page length.
Set Top Of FormSets TOF and moves paper downward from the tractor alignment notches to the print
Line Feed
ViewPress to move the current print position up to the tractor area for viewing. Press again to
CancelCancels a print job.
Eject / RestoreMoves paper for viewing or tear-off. This key is configurable: refer to the
MenuIf in the NOT READY mode, this key puts the printer in the PROGRAM mode. If the
EnterSelects the option displayed on the LCD. This action either sets a value, moves to the next
ready to process data. Off when the printer is in NOT READY mode (off-line).
program mode menus, moves paper back to print position after View is pressed, and
restores after an eject.
alarm, stops a Printer Test, and restores after an eject. Stop + Enter resets the printer.
position.
Moves paper up one line, as determined by current line spacing.
return paper to original print position.
Operator’s Guide
configuration menus are locked, the LCD indicates the operator panel is locked.
lower level of configuration, or starts a self-test. Stop + Enter resets the printer.
.
ReturnReturns to the next higher level of a configuration menu.
Micro
Micro ±In the NOT READY mode, moves the paper downward 1/72 inch (“micro-step” function).
Scroll
Scroll ±In the PROGRAM mode, this key moves to the previous menu (“Scroll” function).
Printer
Configuration
Stop + EnterSoft reset: load power on configuration in memory. Printer must be in NOT READY mode.
Scroll + Scroll ±
20
In the NOT READY mode, moves the paper upward 1/72 inch (“micro-step” function).
In the PROGRAM mode, this key moves to the next menu (“Scroll” function).
Prints the current configuration.
Toggles the lock on the configuration menus.
Maintenance Overview
Power
Ready
Processing
(Off) (On)
Power Switch
LCD
Menu
Attention
Printer Configuration
Figure 2. Electrical Controls and Indicators, Cabinet Models
Maintenance Overview
Scroll
Scroll
Enter
Return
Micro
Micro
Line
Feed
View
Form
Feed
Set Top
Of Form
Start
Stop
Cancel
Eject/
Restore
21
Electrical Controls and Indicators, Pedestal Models (Figure 3)
Key or
Indicator
Power IndicatorLit when the printer is on.
Function
Ready IndicatorLit when the printer is in READY mode (on-line), no errors are pending, and the printer is
Processing IndicatorFlashes when the printer is receiving data from the host.
Attention IndicatorFlashes when an error occurs. After correcting the error, press Stop to turn off this LED.
Power SwitchApplies power to the printer: (1 = on, 0 = off.) This switch is also a circuit breaker.
LCDThe LCD (Liquid Crystal Display) displays printer status messages.
StartPuts the printer in the READY (on-line) mode. This key also clears fault conditions, exits
StopPuts the printer in the NOT READY (off-line) mode. This key also silences the audible
Form FeedAdvances paper to next Top-Of-Form, as defined by the current page length.
Set Top Of FormSets TOF and moves paper downward from the tractor alignment notches to the print
Line Feed
ViewPress to move the current print position up to the tractor area for viewing. Press again to
CancelCancels a print job.
Eject / RestoreMoves paper for viewing or tear-off. This key is configurable: refer to the
MenuIf in the NOT READY mode, this key puts the printer in the PROGRAM mode. If the
EnterSelects the option displayed on the LCD. This action either sets a value, moves to the next
ready to process data. Off when the printer is in NOT READY mode (off-line).
program mode menus, moves paper back to print position after View is pressed, and
restores after an eject.
alarm, stops a Printer Test, and restores after an eject. Stop + Enter resets the printer.
position.
Moves paper up one line, as determined by current line spacing.
return paper to original print position.
Operator’s Guide
configuration menus are locked, the LCD indicates the operator panel is locked.
lower level of configuration, or starts a self-test. Stop + Enter resets the printer.
.
ReturnReturns to the next higher level of a configuration menu.
Micro
Micro ±In the NOT READY mode, moves the paper downward 1/72 inch (“micro-step” function).
Scroll
Scroll ±In the PROGRAM mode, this key moves to the previous menu (“Scroll” function).
Printer
Configuration
Stop + EnterSoft reset: load power on configuration in memory. Printer must be in NOT READY mode.
Scroll + Scroll ±
22
In the NOT READY mode, moves the paper upward 1/72 inch (“micro-step” function).
In the PROGRAM mode, this key moves to the next menu (“Scroll” function).
Prints the current configuration.
Toggles the lock on the configuration menus.
Maintenance Overview
Power
Ready
Processing
(Off) (On)
Power Switch
LCD
Menu
Attention
Printer Configuration
Figure 3. Electrical Controls and Indicators, Pedestal Model
Maintenance Overview
Scroll
Scroll
Enter
Return
Micro
Micro
Line
Feed
View
Form
Feed
Set Top
Of Form
Start
Stop
Cancel
Eject/
Restore
23
Mechanical Controls and Indicators, All Models (Figure 4)
Control or
Indicator
Forms Thickness
Lever
Paper Supports
Forms Thickness
Pointer and Scale
Tractors (2)
Tractor locks (2)
Horizontal
Adjustment Knob
Vertical Position
Knob
Ribbon Loading
Path Diagrams
Function
Sets the platen for paper and forms of different
thicknesses. Lever must be fully opened (raised) to load
or unload paper
Help prevent paper jams by supporting inner sections of
paper. Positioned manually by sliding them along shafts.
Indicates
at A for thin (single-part) forms, B for thicker forms, and
so on.
Hold and feed paper. Used to set side margin and
position paper horizontally.
Lock tractors in position.
Allows fine positioning of left print margin. Moves paper
and tractors left or right.
Used to set top of form or first line to be printed. Rotate
to move paper vertically. Works when Forms Thickness
Lever is open.
Instructions showing how to load the ribbon correctly.
One diagram is cast in relief on the shuttle cover
another is printed on the paper scale.
.
relative
thickness of forms/paper. Set this lever
, and
24
Paper Scale
A horizontal scale graduated in tenths of an inch, useful
for setting paper margins and counting text columns.
(See below.)
1 inch
110 20
0.1 inch
Column
Number
Maintenance Overview
Left Tractor
Paper Scale
Paper
Supports
Horizontal
Adjustment
Knob
Tractor Lock
Ribbon Loading Path
Diagrams
Right Tractor
Tractor
Lock
Vertical
Position
Knob
Forms Thickness
Lever and Scale
Maintenance Overview
Forms
Thickness
Pointer
Figure 4. Mechanical Controls and Indicators
25
Tools, Test Equipment, and Supplies
The tools and equipment required for field level maintenance of the printer
are listed below.
ItemPart No.
6400 Line Matrix Printer Configuration
Utility Disk63H7379
1–30 Inch-pound Torque Screwdriver16F1661
ESD W
Feeler Gauge, .010 inch
Feeler Gauge, .011 inch
Feeler Gauge, .040 inch
Force Gauge, 20 lb25F9687
Grip Ring Pliers9900317
Lubricant, Bearing, IBM #20117397
DIP Module Extracting Tool9900764
Nut Driver, 1/4 inch
Nut Driver, 5/16 inch
Open End Wrench, 7/32 inch1650843
Open End Wrench, 5/16 inch9900005
PLCC Module Pick Extraction Tool73G5523
PLCC Module Plier Extraction Tool10G3902
Screwdriver, Philips, #173G5362
Screwdriver, Philips, #273G5363
Spring Hook, Heavy Duty
Tie Wraps75X5972
Torque Screwdriver Adapter39F8449
Torque Screwdriver Hex Adapter 3/32 inch39F8451
Torque Screwdriver Hex Adapter 5/32 inch39F8450
Torque Screwdriver Hex Adapter 3/16 inch39F8455
Torque Screwdriver Hex Adapter 5/64 inch16F1663
Torx** T-10 Bit83F2834
rist Strap6405959
26
Maintenance Overview
2
Installation
Installation and configuration of the printer are covered in the
6400 Line Matrix Printer Set-Up Guide
Installation, operation, and replacement parts for the optional coax/twinax
interface are covered in the
Installation and Operation Guide
Installation, configuration, and troubleshooting of the Network Print Server
are covered in the following documents:
♦
IBM Network Print Server Ethernet Administrator’s Guide
Form No. S246–0111
Coax/Twinax Multi–Platform Interface Option
, Form No. S544–5640
, Form No. S246–0149.
,
♦
IBM Network Print Server Token-Ring Administrator’s Guide
Form No. S246–0112
♦The
Network Print Server Technical Reference Manual
diskette that comes with the Network Print Server. This “softcopy”
document is in Adobe Acrobat Reader format.
is included on a
,
27Installation
28Installation
3
Preventive Maintenance
Cleaning the Printer
Aside from normal replenishment of paper and ribbons, the only preventive
maintenance required for the printer is periodic cleaning.
Because operating conditions vary widely, the user must determine how often
to clean the printer.
There is no guarantee that the user will clean the printer regularly, however,
so you should clean the printer whenever you are called to service it.
DANGER:
<2>Switch off printer power and unplug the printer power cord before
cleaning the printer.
ATTENTION
Do not use abrasive cleaners, particularly on the window.
Do not drip water into the printer. Damage to the equipment will result.
Do not spray directly onto the printer when using spray solutions
(spray the cloth, then apply the dampened cloth to the printer).
Do not vacuum circuit boards.
Preventive Maintenance
29
Cleaning the Exterior
1. Power off the printer.
2. Disconnect the AC power cord from the power source.
3. Wipe the outside of the enclosure with a clean, lint-free cloth dampened
(not wet) with water and a mild detergent or window cleaning solution.
4. Dry the enclosure with a clean, lint-free cloth.
5. Clean the inside of the printer, as described below.
Cleaning the Interior
1. Power off the printer.
2. Disconnect the AC power cord from the power source.
3. Open the printer cover.
4. Remove paper from the printer.
5. Remove the ribbon.
6. Using a soft-bristled, non-metallic brush, wipe paper dust and ribbon lint
off the tractors, shuttle cover assembly, base casting, and ribbon guides.
Vacuum up the residue.
7. Wipe the splined shaft and the ribbon guides with a soft cloth.
8. Vacuum up dust or residue that has accumulated inside the lower
cabinet.
9. Wipe the interior of the lower cabinet with a clean, lint-free cloth
dampened with water and a mild detergent or window cleaning solution.
10. Dry the cabinet interior with a clean, lint-free cloth.
11. Clean the shuttle frame assembly, as described below.
30
Preventive Maintenance
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