+--- ---------------------------------------------------------------+
¦ Note ¦
¦ Before using this information and the products it supports, be sure to ¦
¦ read the general information under "Notices" in topic 3.0. ¦
¦ ¦
+------------------------------------------------------------------------+
Third Edition (September 1993)
The following paragraph does not apply to the United Kingdom or anycountry where such provisions are inconsistent with local law:
INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION "AS
IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING,
BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express
or implied warranties in certain transactions, therefore, this statement
may not apply to you.
This publication could include technical inaccuracies or typographical
errors. Changes are periodically made to the information herein; these
changes will be incorporated in new editions of the publication. IBM may
make improvements and/or changes in the product(s) and/or the program(s)
described in this publication at any time.
It is possible that this publication may contain reference to, or
information about, IBM products (machines and programs), programming, or
services that are not announced in your country. Such references or
information must not be construed to mean that IBM intends to announce
such IBM products, programming, or services in your country.
Requests for technical information about IBM products should be made to
your IBM Authorized Dealer or your IBM Marketing Representative.
¦ Copyright International Business Machines Corporation 1992, 1993.Allrights reserved.
Note to U.S. Government users-Documentation related to Restricted
rights-Use, duplication, or disclosure is subject to restrictions set
forth in GSA ADP Schedule Contract with IBM Corp.
¦ Copyright IBM Corp. 1993
COVER - 1
Page 2
IBM PS/ValuePoint HMM
Table of Contents
CONTENTS Table of Contents
COVER Book Cover
CONTENTS Table of Contents
FRONT_1 About This Book
2.15 Diagnostics and Test Information (6381, 6382, 6384, 6387)
2.15.1 Power-On Self Test
2.15.2 Diagnostics Diskette
2.15.3 Diagnostic Menus
2.15.4 Error Log
2.16 Diagnostics and Test Information (6384 P60/D)
2.16.1 Running All Tests
2.16.2 Running Selected Tests
2.17 Hard Disk Drive Jumper Settings
2.18 Computer Exploded View (6381)
2.19 Computer Exploded View (6382)
2.20 Computer Exploded View (6384)
2.21 Computer Exploded View (6387)
2.22 System Board Layouts
2.22.1 6381 SX System Board
2.22.2 6381 DX or DX2 System Board
2.22.3 6382 325T/S System Board
2.22.4 6382 /S System Board (Type 1)
2.22.5 6382 /S System Board (Type 2)
2.22.6 6384 325T System Board
2.22.7 6384 425SX System Board
2.22.8 6384 433DX or 466DX2 System Board
2.22.9 6384 /D System Board (Type 1)
2.22.10 6384 /D System Board (Type 2)
2.22.11 6384 P60/D Pentium System Board
2.22.12 6387 /T System Board (Type 1)
2.22.13 6387 /T System Board (Type 2)
2.23 System Board Connector Assignments
2.24 PS/VP Computer Features
2.25 Acronyms, Abbreviations and Terms
2.26 We Want Your Comments!
2.27 Do You Need Technical References?
2.28 Problem Determination Tips
2.29 Phone Numbers, U.S. and Canada
3.0 Notices
3.1 Trademarks and Service Marks
¦ Copyright IBM Corp. 1993
CONTENTS - 1
Page 3
IBM PS/ValuePoint HMM
About This Book
FRONT_1 About This Book
The IBM PS/ValuePoint (PS/VP) Hardware Maintenance Manual contains both
service and reference information for IBM PS/ValuePoint computers.
The service section of this manual includes procedures for isolating
problems to a FRU, a Symptom-to-FRU Index, and a parts listing.
The reference section of this manual includes safety information,
general information, product description, and information about the
diagnostic tests.
The manual should be used with the diagnostic tests (found on the
Diagnostics diskette) to effectively troubleshoot problems.
+--- ----------------------------------------------------------+
¦ Important ¦
¦ This manual is intended for trained servicers who are familiar ¦
¦ with PS/ValuePoint products. ¦
¦ Before servicing a PS/ValuePoint product, review "Safety ¦
¦ Information" in topic 2.3. ¦
¦ Refer to the following table to use the correct "Advanced ¦
¦ Diagnostics" diskette for the computer you are servicing. ¦
¦ ¦
¦ ¦
¦ ¦
¦ ¦
¦ +--------------------------------------------------------------------+ ¦
¦ ¦ Diskette Type ¦ PS/ValuePoint Model ¦ ¦
¦ +----------------------------------+---------------------------------¦ ¦
¦ ¦ Type 1 ¦ 6384 and 6382 325T /S ¦ ¦
¦ +----------------------------------+---------------------------------¦ ¦
¦ ¦ Type 2 ¦ 6382 /S, 6384 /D, 6387 /T ¦ ¦
¦ +----------------------------------+---------------------------------¦ ¦
¦ ¦ Type 3 ¦ 6381 ¦ ¦
¦ +----------------------------------+---------------------------------¦ ¦
¦ ¦ Type 4 ¦ 6384 P60/D ¦ ¦
¦ +--------------------------------------------------------------------+ ¦
¦ ¦
¦ ¦
¦ ¦
¦ The four diskettes are not interchangeable. ¦
¦ ¦
¦ The term "Diagnostics diskette" used in this book applies to any of ¦
¦ the four diskettes. ¦
¦ ¦
+------------------------------------------------------------------------+
¦ Copyright IBM Corp. 1993
FRONT_1 - 1
Page 4
IBM PS/ValuePoint HMM
Hardware Maintenance Service
1.0 Hardware Maintenance Service
This section contains a general checkout and diagnostic test procedure, a
Symptom-to-FRU Index, procedures for isolating problems to a FRU, and a
parts catalog for IBM (*) PS/ValuePoint* (PS/VP) computers.
The diagnostic tests in this manual are intended to test only
PS/ValuePoint products. Non-PS/ValuePoint products, prototype cards, or
modified options can give false errors and invalid computer responses.
Warning: The drives in the computer you are servicing might have been
rearranged or the drive startup sequence changed. Be extremely careful
during write operations such as copying, saving, or formatting. Data or
programs can be overwritten if you select an incorrect drive.
(*) Trademark of the IBM Corporation.
Subtopics
1.1 How to Diagnose Combined FRUs
1.2 How to Use Error Messages
1.3 General Checkout
1.4 Undetermined Problem
1.5 Power Supply
1.6 Display
1.7 Installed Devices List
1.8 Keyboard
1.9 Printer
1.10 Memory
1.11 Symptom-to-FRU Index
1.12 Type 6381, 6382 /S Parts
1.13 Type 6384, 6384 /D, 6384 P60/D Parts
1.14 Type 6387 /T Parts
¦ Copyright IBM Corp. 1993
1.0 - 1
Page 5
IBM PS/ValuePoint HMM
How to Diagnose Combined FRUs
1.1 How to Diagnose Combined FRUs
If an adapter or device consists of more than one FRU, an error code might
be caused by any of the FRUs. Before replacing the adapter or device,
remove the FRUs, one by one, to see if the symptoms change.
Notes:
1. If you are instructed to replace the system board and that does not
correct the problem, replace the riser card and reinstall the original
system board.
2. If you are instructed to replace any other FRU and that does not
correct the problem, reinstall that FRU before you continue.
¦ Copyright IBM Corp. 1993
1.1 - 1
Page 6
IBM PS/ValuePoint HMM
How to Use Error Messages
1.2 How to Use Error Messages
Use the error messages displayed on the screen to diagnose failures. If
more than one error message is displayed, diagnose the first error
message. The cause of the first error message can cause false error
messages to be displayed. If you did not receive any error messages, see
if the error symptom is listed in the "Symptom-to-FRU Index" in
topic 1.11.
The general checkout procedure starts on the next page.
¦ Copyright IBM Corp. 1993
1.2 - 1
Page 7
IBM PS/ValuePoint HMM
General Checkout
1.3 General Checkout
+---+
¦001¦
+---+
- Power-off the computer and all external devices.
- Check all cables and power cords.
- Make sure there are no diskettes in the drives.
- Power-on all external devices.
- Power-on the computer.
- Watch the screen for a POST error message.
DID YOU RECEIVE A POST ERROR MESSAGE?
Yes No
¦ ¦
¦ +---+
¦ ¦002¦
¦ +---+
¦ Go to Step 008.
¦
¦
+---+
¦003¦
+---+
IS THE ERROR 162?
Yes No
¦ ¦
¦ +---+
¦ ¦004¦
¦ +---+
¦ Go to "Symptom-to-FRU Index" in topic 1.11. If that does not solve
¦ the problem, go to Step 008.
¦
¦
+---+
¦005¦
+---+
HAS THE CONFIGURATION BEEN INTENTIONALLY CHANGED?
Yes No
¦ ¦
¦ +---+
¦ ¦006¦
¦ +---+
¦ Go to Step 008.
¦
¦
+---+
¦007¦
+---+
Press Enter to run the Configuration Utility program and verify that the
error is no longer present. If you return to this point again, go to Step
+---+
¦008¦
+---+
If you are servicing a 6384 P60/D, go to "Diagnostics and Test Information
(6384 P60/D)" on page 61.
- Insert your diagnostics diskette.
- Press Ctrl+Alt+Del.
DID THE COMPUTER BOOT FROM THE DIAGNOSTIC DISKETTE AND DID THE IBM LOGOSCREEN APPEAR?
Yes No
¦ ¦
¦ +---+
¦ ¦009¦
¦ +---+
¦ Go to "Symptom-to-FRU Index" in topic 1.11.
¦
¦
+---+
¦010¦
+---+
- Press Enter.
- Select Test the system.
- Press Enter.
Note: If you need to create a blank formatted diskette for this test,
select FORMAT DISKETTE from the following screen.
¦011¦
+---+
DID THE "SELECT AN OPTION" MENU APPEAR?
Yes No
¦ ¦
¦ +---+
¦ ¦012¦
¦ +---+
¦ DID YOU RECEIVE A POST ERROR?
¦ Yes No
¦ ¦ ¦
¦ ¦ +---+
¦ ¦ ¦013¦
¦ ¦ +---+
¦ ¦ Go to "Symptom-to-FRU Index" in topic 1.11.
¦ ¦
¦ ¦
¦ +---+
¦ ¦014¦
¦ +---+
¦ - Press Esc.
¦ DID THE "SELECT AN OPTION" MENU APPEAR?
¦ Yes No
¦ ¦ ¦
¦ ¦ +---+
¦ ¦ ¦015¦
¦ ¦ +---+
¦ ¦ Go to "Symptom-to-FRU Index" in topic 1.11.
¦ ¦
¦ ¦
¦ +---+
¦ ¦016¦
¦ +---+
¦ Go to Step 017.
¦ --------------------------------------------------------------------- ¦
¦
+---+
¦017¦
+---+
Select SYSTEM CHECKOUT.
IS THE INSTALLED DEVICES LIST CORRECT?
Yes No
¦ ¦
¦ +---+
¦ ¦018¦
¦ +---+
¦ Go to "Installed Devices List" in topic 1.7. If that does not
¦ resolve the problem, continue with Step 020.
¦
¦
+---+
¦019¦
+---+
- Run the diagnostics tests.
If the test stops and you cannot continue, replace the last device
tested.
If the computer has incorrect keyboard responses, go to "Keyboard"
in topic 1.8.
If the printer has incorrect responses, go to "Printer" in
topic 1.9.
If the display has problems such as jittering, rolling, shifting, or
being out-of-focus, go to "Display" in topic 1.6.
DID THE TESTS IDENTIFY A FAILURE?
Note:If the test stops and you cannot continue, replace the last devicetested.
Yes No
¦ ¦
¦ ¦
¦ +---+
¦ ¦020¦
¦ +---+
¦ Check the "Symptom-to-FRU Index" in topic 1.11 for any POST error or
¦ other error symptom you might have. If your error symptom is not
¦ listed, go to "Undetermined Problem" in topic 1.4. If you cannot
¦ find a problem, it might be intermittent:
¦
¦ Check for damaged cables and connectors.
¦ Reseat all adapters, drives, and modules.
¦ Check the system unit fan for proper operation.
¦ Copyright IBM Corp. 1993
1.3 - 2
Page 9
IBM PS/ValuePoint HMM
General Checkout
¦ Start an error log and run the tests multiple times. (Use a
¦ DOS-formatted diskette.)
¦
¦
¦
+---+
¦021¦
+---+
Follow the instructions on the display. If that does not correct the
problem, go to "Symptom-to-FRU Index" in topic 1.11.
Check the power supply voltages (see "Power Supply" in topic 1.5). If the
voltages are correct, return here and continue with the following steps:
1. Power-off the computer.
2. Remove or disconnect the following, one at a time:
a. Non-IBM devices
b. External devices (modem, printer, or mouse)
c. Snap-in fan (6384 P60/D)
d. Math coprocessor
e. Overdrive processor
f. Any adapters
g. Riser card
h. Memory module kits
i. Hard disk drive
j. Diskette drive
3. Power-on the computer.
4. Repeat steps 1 through 3 until you find the failing device or adapter.
If all devices and adapters have been removed, and the problem continues,
replace the system board.
¦ Copyright IBM Corp. 1993
1.4 - 1
Page 11
IBM PS/ValuePoint HMM
Power Supply
1.5 Power Supply
If the power-on indicator is not on or if the power-supply fan is not
running, check the power cord for proper installation and continuity.
Verify that the voltage-selector switch is set for the correct voltage.
If these are correct, check the voltages listed below.
Note: These voltages must be checked with the power supply cables
connected to the system board.
PICTURE 1
If the voltages are not correct, and the power cord is good, replace the
power supply.
¦ Copyright IBM Corp. 1993
1.5 - 1
Page 12
IBM PS/ValuePoint HMM
Display
1.6 Display
If the screen is rolling, replace the display assembly. If that does not
correct the problem, replace the system board.
If the screen is not rolling, do the following to run the display
self-test:
1. Power-off the computer and display.
2. Disconnect the display signal cable.
3. Power-on the display.
4. Turn the brightness and contrast controls clockwise to their maximum
setting.
5. Check for the following conditions:
You should be able to vary the screen intensity by adjusting the
contrast and brightness controls.
The screen should be white or light gray, with a black margin
(test margin) on the screen.
Note: The location of the test margin varies with the type of
display. The test margin might be on the top, bottom, or
one or both sides.
If you do not see any test margin on the screen, replace the display.
If there is a test margin on the screen, replace the system board.
Note: During the first two or three seconds after the display is
powered on, the following might occur while the display
synchronizes with the computer.
Unusual patterns or characters
Static, crackling, or clicking sounds
A "power-on hum" on larger displays
A noticeable odor might occur on new displays or displays
recently removed from storage.
These sounds, display patterns, and odors are normal; do not
replace any parts.
If you are unable to correct the problem, go to "Undetermined Problem"
in topic 1.4.
¦ Copyright IBM Corp. 1993
1.6 - 1
Page 13
IBM PS/ValuePoint HMM
Installed Devices List
1.7 Installed Devices List
Warning: A customized setup configuration (other than default settings)
might exist on the computer you are servicing. Running the Configuration
Utility program might alter those settings. Note the current
configuration settings and verify that the settings are in place when
service is complete.
If the number of diskette drives shown in the installed devices list isnot correct, do the following:
1. Restart the computer.
2. Run the Configuration Utility program to correct the drive
information.
3. Run the diagnostic tests.
If you cannot correct the drive information, replace FRUs, in the
following order, until the problem goes away:
Diskette drive
Diskette-drive cable
System board
If the number of hard disk drives shown in the installed devices list isnot correct, do the following:
1. Check the hard disk drive jumper settings (see "Hard Disk Drive Jumper
Settings" in topic 2.17).
2. Check the voltages to the hard disk drives (see "Power Supply" in
topic 1.5).
3. Restart the computer and check the configuration.
If the first drive is missing, replace the primary drive.
If all drives are missing, replace the primary drive.
If just the second drive is missing, replace that drive.
If the problem remains, replace the drive cable. If that does not fix
the problem, replace the system board.
If any other adapter or device is missing from the installed devices list,run the Configuration Utility program.Check to see if any adapter ordevice is set to a conflicting address with any other adapter or device.Also be sure that any adapter or device missing from the list is not setto "disabled".
Note: If you cannot add a missing adapter or device to the list, the
diagnostic code for the missing adapter or device is not on the
diagnostic diskette. Run the diagnostics provided with that
device.
¦ Copyright IBM Corp. 1993
1.7 - 1
Page 14
IBM PS/ValuePoint HMM
Keyboard
1.8 Keyboard
Note: If a mouse or other pointing device is attached, remove it to see
if the error symptom goes away. If the symptom goes away, the
mouse or pointing device is defective.
+---+
¦001¦
+---+
- Power-off the computer.
- Disconnect the keyboard cable from the system unit.
- Power-on the computer and check the keyboard cable connector on the
system unit for the voltages shown.
All voltages are ± 5%.
PICTURE 2
ARE THE VOLTAGES CORRECT?
Yes No
¦ ¦
¦ +---+
¦ ¦002¦
¦ +---+
¦ Replace the system board.
¦
¦
+---+
¦003¦
+---+
On keyboards with a detachable cable, replace the cable. If the problem
remains or if the cable is permanently attached to the keyboard, replace
the keyboard. If the problem remains, replace the system board.
1. Make sure the printer is properly connected and powered on.
2. Run the printer self-test.
If the printer self-test does not run correctly, the problem is in the
printer. Refer to the printer service manual.
If the printer self-test runs correctly, install a wrap plug in the
parallel port and run the diagnostic tests to determine which FRU failed.
If the diagnostic tests (with the wrap plug installed) do not detect a
failure, replace the printer cable. If that does not correct the problem,
replace the system board or adapter connected to the printer cable.
Printer
¦ Copyright IBM Corp. 1993
1.9 - 1
Page 16
IBM PS/ValuePoint HMM
Memory
1.10 Memory
+---+
¦001¦
+---+
- Power-off the computer.
- Insert the diagnostics diskette into drive A.
- Power-on the computer.
- Make a note of any POST errors you receive. Disregard 164 errors
(memory size).
DID YOU RECEIVE A XXXXXX XXXX 2XX POST ERROR?
Yes No
¦ ¦
¦ +---+
¦ ¦002¦
¦ +---+
¦ DID THE COMPUTER BOOT FROM THE DIAGNOSTIC DISKETTE AND DID THE IBM
¦ LOGO SCREEN APPEAR?
¦ Yes No
¦ ¦ ¦
¦ ¦ +---+
¦ ¦ ¦003¦
¦ ¦ +---+
¦ ¦ You might have to press Esc to continue.
¦ ¦ - Run the memory tests. Use the RUN TESTS ONE TIME option.
¦ ¦ - Continue with the question in Step 004.
¦ ¦ - or ¦ ¦ If the computer did not boot from the diagnostic diskette with
¦ ¦ the IBM logo screen displayed, go to "Symptom-to-FRU Index" in
¦ ¦ topic 1.11.
¦ ¦
¦ ¦
¦ +---+
¦ ¦004¦
¦ +---+
¦ Press Enter to continue.
¦ - Run the memory tests. Use the RUN TESTS ONE TIME option.
¦
¦ DID THE MEMORY TESTS FINISH WITHOUT AN ERROR?
¦ Yes No
¦ ¦ ¦
¦ ¦ +---+
¦ ¦ ¦005¦
¦ ¦ +---+
¦ ¦ Follow the instructions on the display.
¦ ¦
¦ ¦
¦ +---+
¦ ¦006¦
¦ +---+
¦ Your computer memory is now functioning correctly. If you suspect an
¦ intermittent problem, start an error log. (Use a DOS-formatted
¦ diskette.)
¦ --------------------------------------------------------------------- ¦
¦
+---+
¦007¦
+---+
Press Esc to continue.
- Run the memory tests. Use the RUN TESTS ONE TIME option. If you cannot
run the memory test or the test does not find a problem, replace the
memory module kits, one at a time, until the problem goes away. Refer
to "Computer Memory" in topic 2.13. When the problem goes away, replace
the last kit removed. If that does not fix the problem, replace the
system board.
The Symptom-to-FRU Index lists error symptoms and possible causes. The
most likely cause is listed first. Always begin with "General Checkout"
on page 2. This index can also be used to help you decide which FRUs to
have available when servicing a computer. If you are unable to correct
the problem using this index, go to "Undetermined Problem" on page 5.
Notes:
1. If you have both an error message and an incorrect audio response,
diagnose the error message first.
2. If you cannot run the diagnostic tests, but did receive a POST error
message, diagnose the POST error message.
3. If you did not receive any error message, look for a description of
your error symptoms in the first part of this index.
4. Check all power supply voltages before you replace the system board.
(See "Power Supply" on page 6.)
5. Check the hard disk drive jumper settings before you replace a hard
disk drive. (See "Hard Disk Drive Jumper Settings Checkout" on page
51.)
+--- ----------------------------------------------------------+
¦ Important ¦
¦ For the 6381, some errors are indicated with a series of beep ¦
¦ codes (see "Model 6381 Beep Code Index" in topic 1.11.1). ¦
¦ The 6384 P60/D uses the same POST error codes as other ¦
¦ PS/ValuePoint computers; however, it uses unique diagnostic ¦
¦ numeric error codes. In the following Symptom-to-FRU Index, all ¦
¦ 6384 P60/D diagnostic numeric error codes include the message ¦
¦ "(6384 P60/D only)." ¦
¦ For the 6384 /D, if a SoundBlaster card is installed, beeps ¦
¦ operate through the SoundBlaster card. If a "No Beep" error ¦
¦ occurs, remove the SoundBlaster card and power-on the computer. ¦
¦ If normal beeps occur, replace the SoundBlaster card. ¦
¦ ¦
+------------------------------------------------------------------------+
In the following index, an "X" in an error message can represent any
number.
+------------------------------------------------------------------------+
¦ Symptom/Error ¦ FRU/Action ¦
+------------------------------------+-----------------------------------¦
¦ No power, or fan not running ¦ See "Power Supply" in topic 1.5. ¦
+------------------------------------+-----------------------------------¦
¦ No beep during POST but computer ¦ System Board ¦
¦ works correctly ¦ ¦
+------------------------------------+-----------------------------------¦
¦ No beep during POST ¦ See "Undetermined Problem" in ¦
¦ ¦ topic 1.4. ¦
¦ ¦ System Board ¦
¦ ¦ Memory Module Kit ¦
¦ ¦ Any Adapter or Device ¦
¦ ¦ Riser Card ¦
¦ ¦ Power Cord ¦
¦ ¦ Power Supply ¦
+------------------------------------+-----------------------------------¦
¦ One long and two short ¦ System Board ¦
¦ beeps during POST ¦ ¦
+------------------------------------+-----------------------------------¦
¦ Three short beeps during POST ¦ See "Memory" in topic 1.10. ¦
¦ ¦ System Board ¦
+------------------------------------+-----------------------------------¦
¦ Continuous beep ¦ System Board ¦
+------------------------------------+-----------------------------------¦
¦ Repeating short beeps ¦ Keyboard (stuck key?) ¦
¦ ¦ Keyboard Cable ¦
¦ ¦ System Board ¦
+------------------------------------+-----------------------------------¦
¦ Changing colors ¦ Display ¦
+------------------------------------+-----------------------------------¦
¦ Intensity or color varies from ¦ Display ¦
¦ left to right of characters and ¦ System Board ¦
¦ color bars ¦ ¦
+------------------------------------+-----------------------------------¦
¦ Other display problem not listed ¦ See "Display" in topic 1.6. ¦
¦ above (including blank or ¦ System Board ¦
¦ illegible display) ¦ Display ¦
+------------------------------------+-----------------------------------¦
¦ Power-on indicator or hard ¦ Power Supply ¦
¦ disk drive in-use light ¦ System Board ¦
¦ not on, but computer ¦ ¦
¦ Copyright IBM Corp. 1993
1.11 - 1
Page 18
IBM PS/ValuePoint HMM
Symptom-to-FRU Index
¦ works correctly ¦ ¦
+------------------------------------+-----------------------------------¦
¦ Diskette drive in-use light ¦ Diskette Drive ¦
¦ remains on or does not light when ¦ System Board ¦
¦ drive is active ¦ Diskette Drive Cable ¦
+------------------------------------+-----------------------------------¦
¦ The "Insert a Diskette" icon ¦ Diskette Drive ¦
¦ appears with a known-good ¦ System Board ¦
¦ diagnostics diskette in the first ¦ Diskette Drive Cable ¦
¦ 3.5-inch diskette drive ¦ Network Adapter ¦
+------------------------------------+-----------------------------------¦
¦ Program loads from the hard disk ¦ Check Configuration Utility ¦
¦ with a known-good diagnostics ¦ Diskette Drive ¦
¦ diskette in the first 3.5-inch ¦ System Board ¦
¦ diskette drive ¦ Power Supply ¦
+------------------------------------+-----------------------------------¦
¦ A nonsystem disk or disk ¦ Diskette Drive ¦
¦ error-type message ¦ System Board ¦
¦ with a known-good ¦ Diskette Drive Cable ¦
¦ diagnostic diskette ¦ ¦
+------------------------------------+-----------------------------------¦
¦ Cannot read a 5.25-inch diskette ¦ The button on the PS/VP 5.25-inch ¦
¦ ¦ diskette drive bezel must be ¦
¦ ¦ pressed after inserting a ¦
¦ ¦ diskette. ¦
+------------------------------------+-----------------------------------¦
¦ Incorrect memory size during POST ¦ See "Memory" in topic 1.10. ¦
¦ ¦ System Board ¦
+------------------------------------+-----------------------------------¦
¦ Printer problems ¦ See "Printer" in topic 1.9. ¦
+------------------------------------+-----------------------------------¦
¦ Serial or parallel port device ¦ Device Self-Test OK? ¦
¦ failure (system board port) ¦ Device ¦
¦ ¦ Cable ¦
¦ ¦ System Board ¦
+------------------------------------+-----------------------------------¦
¦ Serial or parallel port device ¦ Device Self-Test OK? ¦
¦ failure (adapter port) ¦ Device ¦
¦ ¦ Cable ¦
¦ ¦ Alternate Adapter ¦
¦ ¦ System Board ¦
¦ ¦ Riser Card ¦
+------------------------------------+-----------------------------------¦
¦ Some or all keys on the ¦ Keyboard ¦
¦ keyboard do not work ¦ Keyboard Cable ¦
¦ ¦ System Board ¦
+------------------------------------+-----------------------------------¦
¦ Clock Battery inaccurate ¦ Clock Battery ¦
¦ ¦ System Board ¦
+------------------------------------+-----------------------------------¦
¦ XXXX ROM Error ¦ Any Adapter ¦
+------------------------------------+-----------------------------------¦
¦ 000XXXXX ¦ Diagnostic Diskette ¦
¦ (6384 P60/D only) ¦ ¦
+------------------------------------+-----------------------------------¦
¦ 002XXXXX ¦ Keyboard ¦
¦ (6384 P60/D only) ¦ ¦
+------------------------------------+-----------------------------------¦
¦ 003XXXXX ¦ Diskette Drive ¦
¦ (6384 P60/D only) ¦ System Board ¦
+------------------------------------+-----------------------------------¦
¦ 004XXXXX ¦ Memory Module Kit ¦
¦ (6384 P60/D only) ¦ (Remove memory module kits one at ¦
¦ ¦ a time. When the problem goes ¦
¦ ¦ away, replace the last memory ¦
¦ ¦ module kit removed.) ¦
+------------------------------------+-----------------------------------¦
¦ 005XXXXX ¦ Real Time Clock ¦
¦ (6384 P60/D only) ¦ ¦
+------------------------------------+-----------------------------------¦
¦ 007XXXXX ¦ Hard Disk Drive ¦
¦ (6384 P60/D only) ¦ System Board ¦
+------------------------------------+-----------------------------------¦
¦ 008XXXXX ¦ System Board ¦
¦ (6384 P60/D only) ¦ (Serial port) ¦
+------------------------------------+-----------------------------------¦
¦ 009XXXXX ¦ System Board ¦
¦ (6384 P60/D only) ¦ (Parallel port) ¦
+------------------------------------+-----------------------------------¦
¦ 011XXXXX ¦ System Board ¦
¦ (6384 P60/D only) ¦ (DMA) ¦
+------------------------------------+-----------------------------------¦
¦ 015XXXXX ¦ Miscellaneous ¦
¦ (6384 P60/D only) ¦ (Replace FRU indicated by text ¦
¦ Copyright IBM Corp. 1993
1.11 - 2
Page 19
IBM PS/ValuePoint HMM
Symptom-to-FRU Index
¦ ¦ message on screen) ¦
+------------------------------------+-----------------------------------¦
¦ 01EXXXXX ¦ System Board ¦
¦ (6384 P60/D only) ¦ (Pentium Processor) ¦
+------------------------------------+-----------------------------------¦
¦ 02BXXXXX ¦ System Board ¦
¦ (6384 P60/D only) ¦ (Video controller) ¦
+------------------------------------+-----------------------------------¦
¦ 02CXXXXX ¦ System Board ¦
¦ (6384 P60/D only) ¦ (FLASH EEPROM) ¦
+------------------------------------+-----------------------------------¦
¦ 029XXXXX ¦ System Board ¦
¦ (6384 P60/D only) ¦ (Video controller) ¦
+------------------------------------+-----------------------------------¦
¦ 110 ¦ Follow screen instructions ¦
¦ ¦ Memory Module Kit ¦
¦ ¦ System Board ¦
+------------------------------------+-----------------------------------¦
¦ 161 ¦ Run Configuration Utility ¦
¦ ¦ Clock Battery ¦
¦ ¦ System Board ¦
+------------------------------------+-----------------------------------¦
¦ 162 ¦ Diskette Drive ¦
¦ (and unable to run diagnostics) ¦ System Board ¦
¦ ¦ Diskette Drive Cable ¦
+------------------------------------+-----------------------------------¦
¦ 162 ¦ Run Configuration Utility ¦
¦ ¦ Clock Battery ¦
¦ ¦ System Board ¦
+------------------------------------+-----------------------------------¦
¦ 163 ¦ Time and Date Set? ¦
¦ ¦ Clock Battery ¦
¦ ¦ System Board ¦
+------------------------------------+-----------------------------------¦
¦ 164 ¦ Run Configuration Utility ¦
¦ ¦ See "Memory" in topic 1.10. ¦
¦ ¦ System Board ¦
+------------------------------------+-----------------------------------¦
¦ 199 ¦ See "Installed Devices List" in ¦
¦ ¦ topic 1.7. ¦
+------------------------------------+-----------------------------------¦
¦ 1XX ¦ System Board ¦
¦ (not listed above) ¦ ¦
+------------------------------------+-----------------------------------¦
¦ 225 ¦ Unsupported Memory ¦
+------------------------------------+-----------------------------------¦
¦ 2XX or ¦ See "Memory" in topic 1.10. ¦
¦ XXXXXX XXXX 2XX ¦ Memory Module Kit ¦
¦ ¦ System Board ¦
+------------------------------------+-----------------------------------¦
¦ 305 ¦ System Board ¦
¦ (The system-board nonreplaceable ¦ Keyboard ¦
¦ fuse can be blown by a defective ¦ Keyboard Cable ¦
¦ keyboard or mouse. If you suspect ¦ Mouse ¦
¦ one of these FRUs, replace it when ¦ ¦
¦ you replace the system board.) ¦ ¦
+------------------------------------+-----------------------------------¦
¦ 3XX ¦ Keyboard ¦
¦ (not listed above) ¦ Keyboard Cable ¦
¦ ¦ System Board ¦
+------------------------------------+-----------------------------------¦
¦ 604 or 662 ¦ Wrong diskette drive type ¦
+------------------------------------+-----------------------------------¦
¦ 663 ¦ Wrong media type ¦
+------------------------------------+-----------------------------------¦
¦ 6XX ¦ Diskette Drive ¦
¦ (not listed above) ¦ System Board ¦
¦ ¦ External Drive Adapter ¦
¦ ¦ Diskette Drive Cable ¦
¦ ¦ Power Supply ¦
+------------------------------------+-----------------------------------¦
¦ 7XX ¦ Math Coprocessor ¦
¦ ¦ System Board ¦
+------------------------------------+-----------------------------------¦
¦ 9XX ¦ System Board ¦
+------------------------------------+-----------------------------------¦
¦ 1047 ¦ 16-bit AT SCSI Fast Adapter ¦
+------------------------------------+-----------------------------------¦
¦ 10XX ¦ Alternate Parallel Adapter ¦
¦ (not listed above) ¦ Riser Card ¦
+------------------------------------+-----------------------------------¦
¦ 11XX ¦ System Board ¦
+------------------------------------+-----------------------------------¦
¦ 12XX ¦ Alternate Serial Adapter ¦
¦ Copyright IBM Corp. 1993
1.11 - 3
Page 20
IBM PS/ValuePoint HMM
Symptom-to-FRU Index
¦ ¦ Riser Card ¦
+------------------------------------+-----------------------------------¦
¦ 13XX ¦ Game Control Adapter ¦
¦ (A properly functioning joystick ¦ Riser Card ¦
¦ or paddle must be attached) ¦ ¦
+------------------------------------+-----------------------------------¦
¦ 14XX ¦ See "Printer" in topic 1.9. ¦
+------------------------------------+-----------------------------------¦
¦ 15XX ¦ SDLC Communications Adapter ¦
¦ ¦ Riser Card ¦
+------------------------------------+-----------------------------------¦
¦ 17XX ¦ See "Power Supply" in topic 1.5. ¦
¦ ¦ Hard Disk Drive ¦
¦ ¦ System Board ¦
¦ ¦ Hard Disk Cable ¦
¦ ¦ Power Supply ¦
+------------------------------------+-----------------------------------¦
¦ 209X ¦ Diskette Drive ¦
¦ ¦ Diskette Cable ¦
¦ ¦ 16-bit AT SCSI Fast Adapter ¦
+------------------------------------+-----------------------------------¦
¦ 20XX ¦ BSC Adapter ¦
¦ (not listed above) ¦ Riser Card ¦
+------------------------------------+-----------------------------------¦
¦ 21XX ¦ SCSI Device ¦
¦ ¦ 16-bit AT SCSI Fast Adapter ¦
¦ ¦ Alternate BSC Adapter ¦
¦ ¦ Riser Card ¦
+------------------------------------+-----------------------------------¦
¦ 2401, 2402 ¦ System Board ¦
¦ ¦ Display ¦
+------------------------------------+-----------------------------------¦
¦ 2409 ¦ Display ¦
+------------------------------------+-----------------------------------¦
¦ 2410 ¦ System Board ¦
+------------------------------------+-----------------------------------¦
¦ 30XX ¦ PC Network Adapter ¦
¦ ¦ LF Translator ¦
¦ ¦ Cable Problem? ¦
¦ ¦ Riser Card ¦
+------------------------------------+-----------------------------------¦
¦ 31XX ¦ Alternate PC Network Adapter ¦
¦ ¦ LF Translator ¦
¦ ¦ Cable Problem? ¦
¦ ¦ Riser Card ¦
+------------------------------------+-----------------------------------¦
¦ 86XX ¦ Mouse ¦
¦ ¦ System Board ¦
+------------------------------------+-----------------------------------¦
¦ 12902 ¦ Run Diagnostics ¦
¦ ¦ System Board ¦
+------------------------------------+-----------------------------------¦
¦ 12904 ¦ Run Diagnostics ¦
¦ ¦ L2 Cache Adapter ¦
+------------------------------------+-----------------------------------¦
¦ I9990301 ¦ Possible hard ¦
¦ (Hard disk reset failure) ¦ disk drive problem ¦
+------------------------------------+-----------------------------------¦
¦ I9990305 ¦ Restart computer from ¦
¦ (No startable device found) ¦ diskette or check for valid ¦
¦ ¦ startup sequence ¦
¦ ¦ System Board ¦
+------------------------------------+-----------------------------------¦
¦ I999XXXX (not listed above) ¦ SCSI Hard Disk Drive ¦
¦ (There is an optional SCSI ¦ SCSI Adapter ¦
¦ adapter installed) ¦ SCSI Cable ¦
+------------------------------------------------------------------------+
Subtopics
1.11.1 Model 6381 Beep Code Index
¦ Copyright IBM Corp. 1993
1.11 - 4
Page 21
IBM PS/ValuePoint HMM
Model 6381 Beep Code Index
1.11.1 Model 6381 Beep Code Index
+--- ----------------------------------------------------------+
¦ Important ¦
¦ In the following Beep Code Index, the numbers indicate the sequence ¦
¦ and number of beeps. For instance, a "2-3-2" error symptom (a burst ¦
¦ of two beeps, three beeps, then a burst of two beeps) indicates a ¦
¦ memory module kit problem. (See "Symptom-to-FRU Index" in topic 1.11 ¦
¦ for other beep/no-beep symptoms.) ¦
¦ ¦
+------------------------------------------------------------------------+
+------------------------------------------------------------------------+
¦ Beep Code ¦ FRU/Action ¦
+------------------------------------+-----------------------------------¦
¦ 1-3-1, 1-3-2 ¦ Memory Module Kit ¦
¦ ¦ System Board ¦
+------------------------------------+-----------------------------------¦
¦ 1-4-4 ¦ Keyboard ¦
¦ ¦ System Board ¦
+------------------------------------+-----------------------------------¦
¦ 2-1-1, 2-1-2 ¦ Run Setup ¦
¦ ¦ System Board ¦
+------------------------------------+-----------------------------------¦
¦ 2-2-2 ¦ Video Card ¦
¦ ¦ System Board ¦
+------------------------------------+-----------------------------------¦
¦ 2-3-2 ¦ Memory Module Kit ¦
¦ ¦ System Board ¦
+------------------------------------+-----------------------------------¦
¦ 2-4-3, 2-4-4 ¦ Run Setup ¦
¦ ¦ Memory Module Kit ¦
¦ ¦ System Board ¦
+------------------------------------+-----------------------------------¦
¦ All other beep code sequences ¦ System Board ¦
+------------------------------------------------------------------------+
¦ Copyright IBM Corp. 1993
1.11.1 - 1
Page 22
IBM PS/ValuePoint HMM
Type 6381, 6382 /S Parts
1.12 Type 6381, 6382 /S Parts
PICTURE 3
¦ Copyright IBM Corp. 1993
1.12 - 1
Page 23
IBM PS/ValuePoint HMM
Type 6384, 6384 /D, 6384 P60/D Parts
1.13 Type 6384, 6384 /D, 6384 P60/D Parts
PICTURE 4
¦ Copyright IBM Corp. 1993
1.13 - 1
Page 24
IBM PS/ValuePoint HMM
Type 6387 /T Parts
1.14 Type 6387 /T Parts
PICTURE 5
Parts Listing
Note: Not all parts in this listing apply to all countries.
5.25-in. to 3.5-in. Tray Conversion Kit 70G8165
17 80MB Hard Disk Drive 95F4721
17 120MB Hard Disk Drive 92F0256
17 170MB Hard Disk Drive 95F4728
17 170MB Hard Disk Drive
(6381, 6382 /S, 6384 /D, 6387 /T) 71G4958
17 212MB Hard Disk Drive 93F0118
17 212MB Hard Disk Drive (6381, 6384 P60/D) 71G4874
17 245MB Hard Disk Drive 92F0403
17 340MB Hard Disk Drive 92F0404
17 420MB Hard Disk Drive (6384 P60/D) 71G4930
17 527MB Hard Disk Drive 82G3300
16-Bit AT SCSI Fast Adapter (option) 92F0330
Multimedia
SoundBlaster 16 Card 71G2924
SoundBlaster 16 Audio/Data Cable 71G2925
CD ROM Drive 61G4109
Low Cost CD ROM Drive 61G1901
Internal Adapter 61G4110
Data Cable 61G4111
Audio Cable 61G4112
+------------------------------------------------------------------------+
¦ 90/137 V ac (U.S. and Canada) ¦ 39G3321 ¦
+------------------------------------+-----------------------------------¦
¦ 180/264 V ac (Northern Hemisphere) ¦ 39G3322 ¦
+------------------------------------+-----------------------------------¦
¦ 180/264 V ac (Equatorial) ¦ 39G3323 ¦
+------------------------------------+-----------------------------------¦
¦ 180/264 V ac (Southern Hemisphere) ¦ 39G3494 ¦
+------------------------------------+-----------------------------------¦
¦ Tilt/Swivel Stand ¦ 39G3496 ¦
+------------------------------------------------------------------------+
6314 Color Display
+------------------------------------------------------------------------+
¦ 98/264 V ac (U.S. and Canada) ¦ 39G3352 ¦
+------------------------------------+-----------------------------------¦
¦ 98/264 V ac (Northern Hemisphere) ¦ 39G3353 ¦
+------------------------------------+-----------------------------------¦
¦ 98/264 V ac (Equatorial) ¦ 39G3454 ¦
+------------------------------------+-----------------------------------¦
¦ 98/264 V ac (Southern Hemisphere) ¦ 39G3498 ¦
+------------------------------------+-----------------------------------¦
¦ Tilt/Swivel Stand ¦ 39G3502 ¦
+------------------------------------+-----------------------------------¦
¦ Signal Cable ¦ 39G3331 ¦
+------------------------------------------------------------------------+
6317 Color Display
+------------------------------------------------------------------------+
¦ 98/264 V ac (U.S. and Canada) ¦ 39G3359 ¦
+------------------------------------+-----------------------------------¦
¦ 98/264 V ac (Northern Hemisphere) ¦ 39G3360 ¦
+------------------------------------+-----------------------------------¦
¦ 98/264 V ac (Southern Hemisphere) ¦ 39G3361 ¦
+------------------------------------------------------------------------+
6319 Color Display
+------------------------------------------------------------------------+
¦ 98/264 V ac (U.S. and Canada) ¦ 39G3385 ¦
+------------------------------------+-----------------------------------¦
¦ 98/264 V ac (Northern Hemisphere) ¦ 39G3386 ¦
+------------------------------------+-----------------------------------¦
¦ 98/264 V ac (Equatorial) ¦ 39G3387 ¦
¦ Copyright IBM Corp. 1993
1.14 - 4
Page 28
IBM PS/ValuePoint HMM
Type 6387 /T Parts
+------------------------------------+-----------------------------------¦
¦ 98/264 V ac (Southern Hemisphere) ¦ 39G3500 ¦
+------------------------------------+-----------------------------------¦
¦ Tilt/Swivel Stand ¦ 39G3503 ¦
+------------------------------------+-----------------------------------¦
¦ Signal Cable ¦ 39G3331 ¦
+------------------------------------------------------------------------+
6324 Color Display
+------------------------------------------------------------------------+
¦ 98/264 V ac (U.S. and Canada) ¦ 68G1356 ¦
+------------------------------------+-----------------------------------¦
¦ ITC Assembly for 68G1356 ¦ 68G1419 ¦
+------------------------------------+-----------------------------------¦
¦ Card Tray Assembly for 68G1356 ¦ 39G6257 ¦
+------------------------------------------------------------------------+
6325 Color Display
+------------------------------------------------------------------------+
¦ 98/264 V ac (U.S. and Canada) ¦ 68G1443 ¦
+------------------------------------+-----------------------------------¦
¦ ITC Assembly for 68G1443 ¦ 39G6292 ¦
+------------------------------------+-----------------------------------¦
¦ Card Tray Assembly for 68G1443 ¦ 68G1321 ¦
+------------------------------------------------------------------------+
6327 Color Display
+------------------------------------------------------------------------+
¦ 98/264 V ac (U.S. and Canada) ¦ 39G3362 ¦
+------------------------------------+-----------------------------------¦
¦ ITC Assembly for 39G3362 ¦ 72G8486 ¦
+------------------------------------+-----------------------------------¦
¦ Card Tray Assembly for 39G3362 ¦ 72G8489 ¦
+------------------------------------------------------------------------+
The following special tools are required to service these computers:
A meter similar to the Triplett (**) Model 310
(IBM P/N 9900167)
Wrap Plug, IBM P/N 72X8546
(**) Trademark of the Triplett Corporation
¦ Copyright IBM Corp. 1993
1.14.1 - 1
Page 31
IBM PS/ValuePoint HMM
Hardware Maintenance Reference
2.0 Hardware Maintenance Reference
This section contains general product and diagnostic information and
covers the following:
Subtopics
2.1 Moving the Computer
2.2 6382/S, 6384/D, 6387/T System Boards
2.3 Safety Information
2.4 Product Description
2.5 Specifications (6381)
2.6 Specifications (6382)
2.7 Specifications (6384)
2.8 Specifications (6387)
2.9 Hard Disk Drive Specifications
2.10 Hardware Compatibility
2.11 Power-On Password
2.12 Configuration Utility Program
2.13 Computer Memory
2.14 6381 Memory Module Strategy
2.15 Diagnostics and Test Information (6381, 6382, 6384, 6387)
2.16 Diagnostics and Test Information (6384 P60/D)
2.17 Hard Disk Drive Jumper Settings
2.18 Computer Exploded View (6381)
2.19 Computer Exploded View (6382)
2.20 Computer Exploded View (6384)
2.21 Computer Exploded View (6387)
2.22 System Board Layouts
2.23 System Board Connector Assignments
2.24 PS/VP Computer Features
2.25 Acronyms, Abbreviations and Terms
2.26 We Want Your Comments!
2.27 Do You Need Technical References?
2.28 Problem Determination Tips
2.29 Phone Numbers, U.S. and Canada
¦ Copyright IBM Corp. 1993
2.0 - 1
Page 32
IBM PS/ValuePoint HMM
Moving the Computer
2.1 Moving the Computer
The PS/ValuePoint computer top-cover assembly slides onto the base frame
and is held in place by the cover-release latch (or latches) and cover
lock. Before moving the computer, make sure that the cover is latched and
the cover lock is in the locked position.
¦ Copyright IBM Corp. 1993
2.1 - 1
Page 33
IBM PS/ValuePoint HMM
6382/S, 6384/D, 6387/T System Boards
2.2 6382/S, 6384/D, 6387/T System Boards
+--- ----------------------------------------------------------+
¦ Important ¦
¦ 6382 /S, 6384 /D, and 6387 /T Type 2 system boards are longer than ¦
¦ type 1 system boards. When replacing a system board, replace type 1 ¦
¦ only with type 1 and type 2 only with type 2. ¦
¦ ¦
+------------------------------------------------------------------------+
¦ Copyright IBM Corp. 1993
2.2 - 1
Page 34
IBM PS/ValuePoint HMM
Safety Information
2.3 Safety Information
The following section contains the safety information required to service
a PS/ValuePoint computer. Familiarize yourself with this information
before servicing a PS/ValuePoint computer.
Observe good housekeeping in the area of the machines during
maintenance and after completing it.
When lifting any heavy object:
1. Ensure you can stand safely without slipping.
2. Distribute the weight of the object equally between your feet.
3. Use a slow lifting force. Never move suddenly or twist when you
attempt to lift.
4. Lift by standing or by pushing up with your leg muscles; this
action removes the strain from the muscles in your back. Do notattempt to lift any objects that weigh more than 16 kg (35 lb) orobjects that you think are too heavy for you. Do not perform any action that causes hazards to the customer or that
makes the equipment unsafe.
Before you start the machine, ensure that other service
representatives and the customer's personnel are not in a hazardous
position.
Put removed covers and other parts in a safe place, away from all
personnel, while you are servicing the machine.
Keep your tool case away from walk areas so that other people will not
trip over it; for example, put it under a desk or table.
Do not wear loose clothing that can be trapped in the moving parts of
a machine. Ensure that your sleeves are fastened or rolled up above
your elbows. If your hair is long, fasten it.
Insert the ends of your necktie or scarf inside other clothing or
fasten the necktie with a clip, preferably nonconductive,
approximately 8 cm (3 in.) from the end.
Do not wear jewelry, chains, metal-frame eyeglasses, or metal
fasteners for your clothing.
Remember: Metal objects are excellent conductors.
Wear safety glasses when you are:
- Using a hammer to drive pins or similar parts
- Drilling with a power hand-drill
- Using spring hooks or attaching springs
- Soldering parts
- Cutting wire or removing steel bands
- Cleaning parts with solvents, chemicals, or cleaning fluids
- Working in any other conditions that might be hazardous to your
eyes.
After maintenance, reinstall all safety devices such as shields,
guards, labels, and ground wires. Exchange any safety device that is
worn or defective for a new one.
Remember: Safety devices protect personnel from hazards. You destroy
the purpose of the devices if you do not reinstall them before
completing your service call.
Reinstall all covers correctly before returning the machine to the
customer.
¦ Copyright IBM Corp. 1993
2.3.1 - 1
Page 36
IBM PS/ValuePoint HMM
Safety Inspection Guide
2.3.2 Safety Inspection Guide
The intent of this inspection guide is to assist you in identifying
potentially unsafe conditions on these products. Each machine, as it was
designed and built, had required safety items installed to protect users
and service personnel from injury. This guide addresses only those items.
However, good judgment should be used to identify potential safety hazards
due to attachment of non-IBM features or options not covered by this
inspection guide.
If any unsafe conditions are present, you must determine how serious the
apparent hazard could be and whether you can continue without first
correcting the problem.
Consider these conditions and the safety hazards they present:
Electrical hazards, especially primary power: primary voltage on the
frame can cause serious or fatal electrical shock.
Explosive hazards, such as a damaged CRT face or bulging capacitor,
can cause serious injury.
Mechanical hazards, such as loose or missing hardware, can cause
serious injury.
The guide consists of a series of steps presented in a checklist. Begin
the checks with the power-off and the power cord removed from the power
receptacle.
Checklist:
1. Check exterior covers for damage (loose, broken, or sharp edges).
2. Power-off the computer. Disconnect the power cord from the electrical
outlet.
3. Check the power cord for:
a. A third-wire ground connector in good condition. Use a meter to
measure third-wire ground continuity for 0.1 ohm or less between
the external ground pin and frame ground.
b. Insulation must not be frayed or worn.
4. Remove the cover.
5. Check for any obvious non-IBM alterations. Use good judgment as to
the safety of any non-IBM alterations.
6. Check inside the unit for any obvious unsafe conditions, such as metal
filings, contamination, water or other liquids, or signs of fire or
smoke damage.
7. Check for worn, frayed, or pinched cables.
8. Check that the power-supply cover fasteners (screws or rivets) have
not been removed or tampered with.
¦ Copyright IBM Corp. 1993
2.3.2 - 1
Page 37
IBM PS/ValuePoint HMM
Changing the Battery
2.3.3 Changing the Battery
Follow any special handling and installation instructions supplied with
the replacement battery.
CAUTION:
A danger of explosion exists if battery is incorrectly replaced.
Replace with only the same or equivalent type recommended by the
manufacturer. Dispose of used batteries according to the manufacturer's
instructions.
Any computer part containing transistors or integrated circuits (ICs)
should be considered sensitive to electrostatic discharge (ESD). ESD
damage can occur when there is a difference in charge between objects.
Protect against ESD damage by equalizing the charge so that the machine,
the part, the work mat, and the person handling the part are all at the
same charge.
Notes:
1. Use product-specific ESD procedures when they exceed the requirements
noted here.
2. Make sure that the ESD protective devices you use have been certified
(ISO 9000) as fully effective.
When handling ESD-sensitive parts:
Keep the parts in protective packages until they are inserted into the
product.
Avoid contact with other people.
Wear a grounded wrist strap against your skin to eliminate static on
your body.
Prevent the part from touching your clothing. Most clothing is
insulative and retains a charge even when you are wearing a wrist
strap.
Use the black side of a grounded work mat to provide a static-free
work surface. The mat is especially useful when handling
ESD-sensitive devices.
Select a grounding system, such as those listed below, to provide
protection that meets the specific service requirement.
Note: The use of a grounding system is desirable but not required to
protect against ESD damage.
- Attach the ESD ground clip to any frame ground, ground braid, or
green-wire ground.
- Use an ESD common ground or reference point when working on a
double-insulated or battery-operated computer. You can use coax
or connector-outside shells on these computers.
- Use the round ground-prong of the AC plug on AC-operated computer.
¦ Copyright IBM Corp. 1993
2.3.4 - 1
Page 39
IBM PS/ValuePoint HMM
Electrical Safety
2.3.5 Electrical Safety
Observe the following rules when working on electrical equipment:
Find the room emergency power-off (EPO) switch or disconnecting
switch. If an electrical accident occurs, you can then operate the
switch quickly.
Do not work alone under hazardous conditions or near equipment that
has hazardous voltages.
Disconnect all power:
- Before doing a mechanical inspection
- Before working near power supplies
- Before removing or installing main units
Before you start to work on the machine, unplug its power cable. If
you cannot unplug the cable, ask the customer to switch off the wall
box that supplies power to the machine and to lock the wall box in the
off position.
If you need to work on a machine that has exposed electrical circuits,
observe the following precautions:
- Ensure that another person, familiar with the power-off controls,
is near you.
Remember: Another person must be there to switch off the power,
if necessary.
CAUTION:
Some hand tools have handles covered with a soft material that
does not insulate you when working with live electrical currents.
Use only approved tools and testers.
- Use only one hand when working with powered on electrical
equipment; keep the other hand in your pocket or behind your back.
Remember: There must be a complete circuit to cause electrical
shock. By observing the above rule, you might prevent a current
from passing through your body.
- When using testers, set the controls correctly and use the
approved probe leads and accessories for that tester.
CAUTION:
Many customers have, near their equipment, rubber floor mats that
contain small conductive fibers to decrease electrostatic
discharges. Do not use this type of mat to protect yourself from
electrical shock.
- Stand on suitable rubber mats (obtained locally, if necessary) to
insulate you from grounds such as metal floor strips and machine
frames.
Observe the special safety precautions when you work with very high
voltages; these instructions are in the safety sections of maintenance
information. Use extreme care when measuring high voltages.
Regularly inspect and maintain your electrical hand tools for safe
operational condition.
Do not use worn or broken tools and testers.
Never assume that power has been disconnected from a circuit. First,
check that it has been switched off.
Always look carefully for possible hazards in your work area.
Examples of these hazards are moist floors, nongrounded power
extension cables, power surges, and missing safety grounds.
Do not touch live electrical circuits with the reflective surface of a
plastic dental mirror. The surface is conductive; such touching can
cause personal injury and machine damage.
Do not service the following parts with the power on when they are
removed from their normal operating places in a machine:
- Power supply units
- Pumps
- Blowers and fans
- Motor generators
and similar units. (This practice ensures correct grounding of the
units.)
If an electrical accident occurs:
- Use caution; do not become a victim yourself.
- Switch off power.
- Send another person to get medical aid.
¦ Copyright IBM Corp. 1993
2.3.5 - 1
Page 40
IBM PS/ValuePoint HMM
Product Description
2.4 Product Description
PS/ValuePoint Type 6381 and 6382 /S computers contain three drive bays and
three I/O adapter card slots. PS/ValuePoint Type 6384, 6384 /D, and 6384
P60/D computers contain five drive bays and five I/O adapter card slots.
Type 6387 /T computers contain six drive bays and eight I/O adapter card
slots.
Security
- Power-on password
System Board (Type 6381 SX)
- 8KB internal cache, no external cache
- 4MB RAM pre-installed on the system board.
RAM is installed directly onto the system board using industry
standard, 72-pin, 70 ns parity memory modules. There are four
sockets to allow a maximum of 64MB (2MB, 4MB, 8MB, and 16MB memory
modules are supported). Refer to "Computer Memory" in topic 2.13.
- 512KB of video memory (DRAM) is standard on the system board.
Four video DRAM sockets allow a maximum of 1MB of video DRAM
- Ports include: two serial, one parallel, one keyboard, one mouse,
and one video
- Connectors for AT riser card (120-pin), input power (12-pin), AT
diskette drives (34-pin), AT hard disk drives (40-pin), power LED
(2-pin), hard disk LED (2-pin), beeper (2-pin), and video feature
(26-pin)
- Lithium battery
System Board (Type 6381 DX and DX2)
- 8KB internal cache
- Field upgradeable to 128KB or 256KB external cache
- Built-in math coprocessor
- 4MB RAM pre-installed on the system board. RAM is installed
directly onto the system board using industry standard, 72-pin, 70
ns parity memory modules. There are four sockets to allow a
maximum of 64MB (2MB, 4MB, 8MB, and 16MB memory modules are
supported). Refer to "Computer Memory" in topic 2.13.
- 512KB of video memory (DRAM) is standard on the system board.
Four video DRAM sockets allow a maximum of 1MB of video DRAM
- Ports include: two serial, one parallel, one keyboard, one mouse,
and one video
- Connectors for AT riser card (120-pin), input power (12-pin), AT
diskette drives (34-pin), AT hard disk drives (40-pin), power LED
(2-pin), hard disk LED (2-pin), beeper (2-pin), and video feature
(26-pin)
- DX and DX2 models have a built-in math coprocessor
- Supports 8KB internal cache and 128KB or 256KB external cache.
(External cache is standard on
466DX2 /S and 466DX2 /D, and field
upgradeable on 425SX /S, 425SX /D, 433SX /S, 433SX /D, 433DX /S,
and 433DX /D)
- RAM is installed directly onto the system board using industry
standard, 72-pin, 70 to 85 ns memory modules. There are four
sockets to allow a maximum of 64 MB (2MB, 4MB, 8MB, and 16MB
memory modules are supported). Refer to "Computer Memory" in
topic 2.13.
- 1 MB of Video memory (DRAM) is soldered on the system board. Two
video DRAM sockets allow a maximum of 2MB of video DRAM
- Ports include: two serial, one parallel, one keyboard, one mouse,
and one video
- Connectors for AT riser card (120-pin with a 112-pin local bus
extension), input power (12-pin), AT diskette drives (34-pin), AT
hard disk drives (40-pin), power LED (2-pin), hard disk LED
(2-pin), speaker (2-pin), and video feature (26-pin)
- Lithium battery
System Board (Type 6384)
Model 325T:
- 2MB computer memory and 1MB video memory (DRAM) soldered on system
board
- Math coprocessor socket
- Two 72-pin computer memory sockets (accepts 70 to 85 ns). Maximum
Memory = 16MB. Refer to "Computer Memory" in topic 2.13.
- Ports include: one serial, one parallel, one keyboard, one mouse,
and one video
- Connectors for AT (*) riser card (120-pin), input power (12-pin),
AT diskette drives (34-pin), AT hard disk drives (40-pin), power
LED (2-pin), hard disk LED (2-pin), and video feature (26-pin)
- Lithium battery
Model 425SX:
- Math coprocessor socket
¦ Copyright IBM Corp. 1993
2.4 - 1
Page 41
IBM PS/ValuePoint HMM
Product Description
- Supports 8KB internal cache. (External cache not supported)
- RAM is installed directly onto the system board using
industry-standard, 30-pin, 70 or 80 ns memory modules. There are
two banks of four sockets to allow a maximum of 32MB. 1MB and 4MB
memory modules are supported. Refer to "System Board Layouts" in
topic 2.22. Bank 0 or bank 1 must be filled with the same size
memory modules to work properly. Refer to "Computer Memory" in
topic 2.13.
- 1MB Video memory (DRAM) soldered on the system board
- Ports include: two serial, one parallel, one keyboard, one mouse,
and one video
- Connectors for AT riser card (120-pin), input power (12-pin), AT
diskette drives (34-pin), AT hard disk drives (40-pin), power LED
(2-pin), hard disk LED (2-pin), and video feature (26-pin)
- Lithium battery
Model 433DX (built-in math coprocessor):
- Supports 8KB internal cache and 128KB external cache. (Not field
upgradeable)
- RAM is installed directly onto the system board using
industry-standard, 30-pin, 70 or 80 ns memory modules. There are
two banks of four sockets to allow a maximum of 32 MB (1MB and 4MB
memory modules are supported). One or both banks must be filled
with the same size memory modules to work properly. Refer to
"Computer Memory" in topic 2.13.
- 1 MB of Video memory (DRAM) soldered on the system board
- Ports include: two serial, one parallel, one keyboard, one mouse,
and one video
- Connectors for AT riser card (120-pin), input power (12-pin), AT
diskette drives (34-pin), AT hard disk drives (40-pin), power LED
(2-pin), hard disk LED (2-pin), and video feature (26-pin)
- Lithium battery
Model 466DX2 (built-in math coprocessor):
- Supports 8KB internal cache and 128KB external cache. (Not field
upgradeable)
- RAM is installed directly onto the system board using
industry-standard, 30-pin, 70 or 80 ns memory modules. There are
two banks of four sockets to allow a maximum of 32 MB (1MB and 4MB
memory modules are supported). One or both banks must be filled
with the same size memory modules to work properly. Refer to
"Computer Memory" in topic 2.13.
- 1 MB of Video memory (DRAM) soldered on the system board
- Ports include: two serial, one parallel, one keyboard, one mouse,
and one video
- Connectors for AT riser card (120-pin), input power (12-pin), AT
diskette drives (34-pin), AT hard disk drives (40-pin), power LED
(2-pin), hard disk LED (2-pin), and video feature (26-pin)
- Lithium battery
System Board (Type 6384 P60/D)
Model Pentium
- Pentium models have a built-in math coprocessor
- Supports 16KB internal cache and 256KB external cache (standard)
- RAM is installed directly onto the system board using industry
standard, 72-pin, 70 ns memory modules. There are four sockets to
allow a maximum of 128 MB (4MB, 8MB, 16MB, and 32MB memory modules
are supported). Refer to "Computer Memory" in topic 2.13.
- 1 MB of Video memory (DRAM) is soldered on the system board. Two
video DRAM sockets allow a maximum of 2MB of video DRAM
- Ports include: two serial, one parallel, one keyboard, one mouse,
and one video
- Connectors for AT riser card (120-pin without a local bus
extension), input power (12-pin), AT diskette drives (34-pin), AT
hard disk drives (40-pin), power LED (2-pin), hard disk LED
(2-pin), speaker (2-pin), and video feature (26-pin)
- Lithium battery
System Board (Type 6387 /T)
Models 433DX /T and 466DX2 /T:
- DX and DX2 models have a built-in math coprocessor
- Supports 8KB internal cache and 128KB or 256KB external cache.
(466DX2 /T has 128KB external cache standard and is field
upgradeable to 256KB. 433DX /T has no standard external cache,
but is field upgradeable to 128KB or 256KB external cache.)
- RAM is installed directly onto the system board using industry
standard, 72-pin, 70 to 85 ns memory modules. There are four
sockets to allow a maximum of 64 MB (2MB, 4MB, 8MB, and 16MB
memory modules are supported). Refer to "Computer Memory" in
topic 2.13.
- 1 MB of Video memory (DRAM) is soldered on the system board. Two
video DRAM sockets allow a maximum of 2MB of video DRAM
- Ports include: two serial, one parallel, one keyboard, one mouse,
and one video
¦ Copyright IBM Corp. 1993
2.4 - 2
Page 42
IBM PS/ValuePoint HMM
Product Description
- Connectors for AT riser card (120-pin with a 112-pin local bus
extension), input power (12-pin), AT diskette drives (34-pin), AT
hard disk drives (40-pin), power LED (2-pin), hard disk LED
(2-pin), speaker (2-pin), and video feature (26-pin)
- Lithium battery
Power Supplies (with CPU power switch)
- PS/ValuePoint computers have either a 100-W, 145-W, or 200-W
universal voltage power supply with a fan and a connector for a
detachable grounded 3-wire power cord. The power cable has five
DASD connectors (one 3.5-inch diskette drive minipower connector,
and four standard 4-pin power connectors).
When the computer is powered off for 10 seconds or more and then
powered on, the power supply generates a "power good" signal that
resets the computer logic.
Cables
- One signal cable for hard disk drives and one signal cable for
diskette drives
Diskette Drives
- 3.5-inch 1.44MB Slimline diskette drive in all models
- 5.25-inch 1.2MB diskette drive (optional)
Hard Disk Drives
Hard disks are 3.5-inch Slimline AT drives with 18 ms average
access time.
- 80MB with 32KB of "look-ahead" cache
- 120MB with 64KB of "look-ahead" cache
- 170MB with 32/64KB of "look-ahead" cache
- 212MB with 64KB of "look-ahead" cache
- 245MB with 64KB of "look-ahead" cache
- 340MB with 96KB of "look-ahead" cache
- 420MB with 64KB of "look-ahead" cache
- 527MB with 256KB of "look-ahead" cache
Keyboard
- Enhanced 101- or 102-key keyboard
with 1.8 m (6 ft.) cable
Mouse with 1.8 m (6 ft.) cable
(*) Trademark of the IBM Corporation.
¦ Copyright IBM Corp. 1993
2.4 - 3
Page 43
IBM PS/ValuePoint HMM
Specifications (6381)
2.5 Specifications (6381)
(Minimum configuration)
System Unit Size:
Width: 360 mm (14.2 in.)
Depth: 420 mm (16.5 in.)
Height: 122 mm (4.8 in.)
System Unit Weight:
8.1 kg (17.8 lb)
Environment:
Temperature (System Unit and Display)
- Power on: 10 to 35 degrees C (50 to 95 degrees F)
- Power off: 10 to 43 degrees C (50 to 110 degrees F)
Humidity (System Unit and Display)
- Power on: 8% to 80%
- Power off: 8% to 80%
Maximum altitude: 2134 m (7000 ft.)
Heat output:
120 BTU/hr
Electrical:
Input voltage (sinewave input is required)
- Low Range
- Minimum: 90 V ac
- Maximum: 137 V ac
- High Range
- Minimum: 180 V ac
- Maximum: 265 V ac
¦ Copyright IBM Corp. 1993
2.5 - 1
Page 44
IBM PS/ValuePoint HMM
Specifications (6382)
2.6 Specifications (6382)
(Minimum configuration)
System Unit Size:
Width: 360 mm (14.2 in.)
Depth: 420 mm (16.5 in.)
Height: 122 mm (4.8 in.)
System Unit Weight:
8.1 kg (17.8 lb)
Environment:
Temperature (System Unit and Display)
- Power on: 10 to 35 degrees C (50 to 95 degrees F)
- Power off: 10 to 43 degrees C (50 to 110 degrees F)
Humidity (System Unit and Display)
- Power on: 8% to 80%
- Power off: 8% to 80%
Maximum altitude: 2134 m (7000 ft.)
Heat output:
120 BTU/hr
Electrical:
Input voltage (sinewave input is required)
- Low Range
- Minimum: 90 V ac
- Maximum: 137 V ac
- High Range
- Minimum: 180 V ac
- Maximum: 265 V ac
¦ Copyright IBM Corp. 1993
2.6 - 1
Page 45
IBM PS/ValuePoint HMM
Specifications (6384)
2.7 Specifications (6384)
(Minimum configuration)
System Unit Size:
Width: 404 mm (15.9 in.)
Depth: 420 mm (16.5 in.)
Height: 147 mm (5.8 in.)
System Unit Weight:
9.7 kg (21.4 lb)
Environment:
Temperature (System Unit and Display)
- Power on: 10 to 35 degrees C (50 to 95 degrees F)
- Power off: 10 to 43 degrees C (50 to 110 degrees F)
Humidity (System Unit and Display)
- Power on: 8% to 80%
- Power off: 8% to 80%
Maximum altitude: 2134 m (7000 ft.)
Heat output:
120 BTU/hr
Electrical:
Input voltage (sinewave input is required)
- Low Range
- Minimum: 90 V ac
- Maximum: 137 V ac
- High Range
- Minimum: 180 V ac
- Maximum: 265 V ac
¦ Copyright IBM Corp. 1993
2.7 - 1
Page 46
IBM PS/ValuePoint HMM
Specifications (6387)
2.8 Specifications (6387)
(Minimum configuration)
System Unit Size:
Width: 187 mm (7.4 in.)
Depth: 429 mm (16.9 in.)
Height: 413 mm (16.3 in.)
System Unit Weight:
11.4 kg (25 lb)
Environment:
Temperature, System Unit and Display
- Power on: 10 to 32 degrees C (50 to 95 degrees F)
- Power off: 10 to 43 degrees C (50 to 110 degrees F)
Humidity, System Unit and Display
- Power on: 8% to 80%
- Power off: 8% to 80%
Maximum altitude: 2134 m (7000 ft.)
PS/ValuePoint computers are designed to maintain compatibility with
adapters, devices, and drives which fully support the following interfaces
and physically fit into the computer.
+------------------------------------------------------------------------+
¦ Item ¦ Interface ¦
+------------------------------------+-----------------------------------¦
¦ Hard Disk Drives ¦ AT Interface ¦
+------------------------------------+-----------------------------------¦
¦ I/O Adapter Cards ¦ Adapters that are IBM AT ¦
¦ ¦ compatible and operate at 8MHz ¦
+------------------------------------+-----------------------------------¦
¦ Diskette Drives ¦ AT Interface ¦
+------------------------------------+-----------------------------------¦
¦ Math Coprocessor ¦ Intel** ¦
+------------------------------------+-----------------------------------¦
¦ Processor Upgrade ¦ Intel ¦
+------------------------------------+-----------------------------------¦
¦ Video ¦ Displays: ¦
¦ ¦ ¦
¦ ¦ VGA or SVGA (operations at ¦
¦ ¦ VGA or higher frequencies) ¦
¦ ¦ Physical interface compatible ¦
¦ ¦ with the IBM PS/2* VGA ¦
¦ ¦ interface ¦
¦ ¦ ¦
¦ ¦ 512KB RAM VGA modes (dependent on ¦
¦ ¦ computer Video DRAM): ¦
¦ ¦ ¦
¦ ¦ - 640x480 (256 colors) ¦
¦ ¦ standard resolution ¦
¦ ¦ - 800x600 (256 colors) ¦
¦ ¦ medium-high resolution ¦
¦ ¦ - 1024x768 (16 colors) high ¦
¦ ¦ resolution ¦
¦ ¦ ¦
¦ ¦ 1MB RAM VGA modes (dependent on ¦
¦ ¦ computer Video DRAM): ¦
¦ ¦ ¦
¦ ¦ - 640x480 (256 colors) ¦
¦ ¦ standard resolution ¦
¦ ¦ - 800x600 (256 colors) ¦
¦ ¦ medium-high resolution ¦
¦ ¦ - 1024x768 (256 colors) ¦
¦ ¦ high resolution ¦
¦ ¦ - 1280x1024 (16 colors) ¦
¦ ¦ high resolution ¦
+------------------------------------+-----------------------------------¦
¦ Serial ¦ 9-pin connector with RS232D ¦
¦ ¦ electrical interface ¦
+------------------------------------+-----------------------------------¦
¦ Parallel ¦ Bi-directional ¦
+------------------------------------+-----------------------------------¦
¦ Pointing Device ¦ IBM PS/2-compatible mouse ¦
+------------------------------------+-----------------------------------¦
¦ Keyboard Device ¦ IBM PS/2-compatible enhanced ¦
¦ ¦ keyboard ¦
+------------------------------------------------------------------------+
( ) ( )
( ) ** Trademark of the Intel Corporation.
( ) * Trademark of the IBM Corporation.
¦ Copyright IBM Corp. 1993
2.10 - 1
Page 50
IBM PS/ValuePoint HMM
Power-On Password
2.11 Power-On Password
A power-on password denies access to the computer by an unauthorized user
when the computer is powered on. When a power-on password is active, the
password prompt appears on the screen each time the computer is powered
on. The computer starts after the proper password is entered.
Subtopics
2.11.1 Removing a Power-on Password
¦ Copyright IBM Corp. 1993
2.11 - 1
Page 51
IBM PS/ValuePoint HMM
Removing a Power-on Password
2.11.1 Removing a Power-on Password
To service a computer with an active and unknown power-on password,
power-off the computer and do the following:
Note: Remind the user to enter a new password when service is complete.
Type 6381 Computers
1. Remove the battery for 10 minutes.
2. Reinstall the battery.
3. Power-on the computer. The password is erased from memory.
Type 6384 Computers
- Model 325T:
1. Move the jumper on J8 so that it connects the center pin and
the pin on the opposite end of the connector.
2. Power-on the computer. The password is erased from memory.
(Leave the jumper in that position until the next time you
reset the password.)
- Models 425SX, 433DX, and 466DX2:
1. Move the jumper on JP8 so that it connects pins 2 and 3.
2. Apply a momentary short across the two ends of capacitor C17.
3. Move the jumper on JP8 back to pins 1 and 2. The password is
erased from memory.
4. While holding down both mouse buttons, power-on the computer.
Release the mouse buttons when the cursor appears.
5. When you are finished servicing the machine, run the
Configuration Utility program to restore the configuration
settings.
1. Move the jumper on J9 (type 1 system board) or J15 (type 2
system board), so that it connects the center pin and the pin
on the opposite end of the connector.
2. Power-on the computer. The password is erased from memory.
(Leave the jumper in that position until the next time you
reset the password.)
Type 6384 P60/D Computers
1. Remove the battery for 10 minutes.
2. Reinstall the battery.
3. Power-on the computer. The password is erased from memory.
¦ Copyright IBM Corp. 1993
2.11.1 - 1
Page 52
IBM PS/ValuePoint HMM
Configuration Utility Program
2.12 Configuration Utility Program
The Configuration Utility program lets you view and change important
hardware configuration information. Use the Configuration Utility program
to:
Restore a customized configuration when service is complete.
Check the computer configuration when you get an error code and
description.
Check the computer hardware features, such as the amount of memory.
Verify or make a change when you add a hardware option, such as a
diskette drive, memory module, or math coprocessor.
Verify a hardware change when you remove a hardware option.
Change the computer serial and parallel port settings.
Set up or change the computer password protection.
Subtopics
2.12.1 Configuration Utility Screen
2.12.2 Starting the Configuration Utility Program
2.12.3 Restoring the Default Configuration
2.12.4 Restoring a Customized Configuration
¦ Copyright IBM Corp. 1993
2.12 - 1
Page 53
IBM PS/ValuePoint HMM
Configuration Utility Screen
2.12.1 Configuration Utility Screen
The Configuration Utility screen has two functions:
information about how the computer hardware is set up (hardware
View
configuration).
Change
information about certain hardware options in your computer.
The PS/ValuePoint computer displays hardware information automatically.
The information you can change is enclosed in brackets: [ ].
The configuration for the following features can be changed on the screen:
Shadow BIOS in RAM
The Basic Input/Output System (BIOS) is the machine language that runs
the computer. The BIOS is stored in read-only memory (ROM). The ShadowBIOS in RAM option increases the computer's performance by copying BIOS
into random-access memory (RAM). Because the computer accesses RAM faster
than it accesses ROM, programs run faster.
Diskette Drive (A: or B:)
This option displays an entry for each diskette drive in the computer. If
you add or change a diskette drive, you must select the correct diskette
drive type on the Configuration Utility screen.
Power-On Password
A power-on password restricts use of the computer. The password must be
entered each time the computer is powered on.
A password can be up to seven characters long (letters, numbers, or a
combination of the two). After you create a password, be sure to write itdown and put it in a secure place.
Startup Sequence
When the computer starts, it looks for operating system files on a
diskette and then on the hard disk. If there is a diskette in the
diskette drive that does not contain the operating system files, most
computers send an error message and stop operating.
The PS/ValuePoint computer, however, has a smart startup sequence that
automatically looks for operating system files on the hard disk if the
files are not found on a diskette.
Note: On some models, selectable boot can be selected directly from the
configuration utility screen.
Serial Port
The computer has either one or two serial ports. Each serial port has a
special address (identifying location) assigned to it. If you add adapter
cards to the computer that have additional serial ports, you must ensure
that each serial port has a different address.
The Serial Port option lets you change the serial port addresses. If you
change serial port addresses on the Configuration Utility screen, you also
might need to make changes to the software. For instructions on changing
the software, see the user's guide or online information that came with
the software.
Parallel Port
The computer has one parallel port with a special address (identifying
location) assigned to it. If you add adapter cards to the computer that
have additional parallel ports, you must ensure that each parallel port
has a different address.
The Parallel Port option lets you change the parallel port addresses. If
you change parallel port addresses on the Configuration Utility screen,
you also might need to make changes to the software. For instructions on
changing the software, see the user's guide or online information that
came with the software.
Date and Time
You can change the date and time on the computer using the Date and Time
options. The changes take effect immediately.
Type the date in the format displayed on the screen. Type the time in
24-hour format. For example:
12 midnight is 00:00
12 noon is 12:00
1 p.m. is 13:00
¦ Copyright IBM Corp. 1993
2.12.1 - 1
Page 54
IBM PS/ValuePoint HMM
Starting the Configuration Utility Program
2.12.2 Starting the Configuration Utility Program
There are two ways to start the Configuration Utility program:
1. When the computer detects an error, a pop-up window displays an error
code and description. Press Enter to get the Configuration Utility
screen.
2. When you power-on the computer, this symbol appears in the upper-right
corner of the display:
PICTURE 6
Press F1 while this symbol is displayed to get the Configuration
Utility screen.
The actual Configuration Utility screen might look slightly different from
the following picture, but it functions the same.
PICTURE 7
¦ Copyright IBM Corp. 1993
2.12.2 - 1
Page 55
IBM PS/ValuePoint HMM
Restoring the Default Configuration
2.12.3 Restoring the Default Configuration
To set the computer configuration to the default (original) settings:
For Type 6381, 6382 /S, 6384 /D, 6384 P60/D, and 6387 /T, press F5
from any Configuration Utility screen.
For Type 6384 and Type 6382 325T /S, press and hold both mouse
buttons, then power-on the computer. (If a mouse is not available,
follow "2" above to manually set the default configuration. Press Esc
to save the configuration.)
¦ Copyright IBM Corp. 1993
2.12.3 - 1
Page 56
IBM PS/ValuePoint HMM
Restoring a Customized Configuration
2.12.4 Restoring a Customized Configuration
To restore a customized configuration, follow "2" above. When all
selections have been made, press Esc to save the configuration.
¦ Copyright IBM Corp. 1993
2.12.4 - 1
Page 57
IBM PS/ValuePoint HMM
Computer Memory
2.13 Computer Memory
Type 6381 Computers
Four 72-pin sockets are available to add memory modules. Memory
modules supported are 2MB, 4MB, 8MB, and 16MB. Memory module speeds
supported are 70 and 80 ns.
Type 6384 Computers
Model 325T has 2MB of RAM soldered on the board. Two 72-pin sockets
are available to add memory modules. Memory modules supported are
1MB, 2MB, 4MB, and 8MB. Memory module speed is from 70 ns to 85 ns.
Sockets can accept either size and speed. A POST error code 225,
"Unsupported SIMM" might appear on the display when an installed
memory module is the wrong value.
Models 425SX, 433DX, and 466DX2 have all computer memory socketed with
memory modules. 30-pin 70 or 80 ns memory modules are installed in
banks of four each. 1MB and 4MB memory modules are supported. One or
both banks must be occupied with four memory modules. Each bank must
contain memory modules of the same size. Memory modules must be 9
bits wide. No POST error is displayed when a memory module of the
wrong value is installed.
Type 6382 /S, 6384 /D, and 6387 /T Computers
(All these models use the same system board identifiable by the riser
card extension.) Four 72-pin sockets are available to add memory
modules. Memory modules supported are 2MB, 4MB, 8MB, and 16MB.
Memory module speed supported is from 70 ns to 85 ns. Sockets can
accept either size and speed. A POST error code 225, "Unsupported
SIMM" might appear on the display when an installed memory module is
the wrong value.
Type 6384 P60/D Computers
Four 72-pin sockets are available to add memory modules. Memory
modules supported are 4MB, 8MB, 16MB, and 32MB with a maximum of
128MB. Memory module speed supported is 70 ns.
¦ Copyright IBM Corp. 1993
2.13 - 1
Page 58
IBM PS/ValuePoint HMM
6381 Memory Module Strategy
2.14 6381 Memory Module Strategy
Memory modules in the Model 6381 must be installed according to the
arrangement shown in the following table.
Diagnostics and Test Information (6381, 6382, 6384, 6387)
2.15 Diagnostics and Test Information (6381, 6382, 6384, 6387)
The following information is helpful when diagnosing computer problems on
types 6381, 6382, 6384, and 6387. For Model 6384 P60/D, see "Diagnostics
and Test Information (6384 P60/D)" on page 61.
Subtopics
2.15.1 Power-On Self Test
2.15.2 Diagnostics Diskette
2.15.3 Diagnostic Menus
2.15.4 Error Log
IBM PS/ValuePoint HMM
¦ Copyright IBM Corp. 1993
2.15 - 1
Page 60
IBM PS/ValuePoint HMM
Power-On Self Test
2.15.1 Power-On Self Test
Each time you power-on the computer, the power-on self test (POST) is
initiated. The POST takes up to 90 seconds to complete, depending on the
options installed.
The POST checks the following:
System board
Memory
Video
Hard disk drive(s)
Diskette drive(s)
Keyboard
Mouse
Parallel port
Serial port(s)
To start the POST, power-on the display and the computer. The following
happens:
1. The following icon
PICTURE 8
appears at the upper-right corner of the display. Pressing F1 at this
time causes the Configuration Utility menu to appear after the POST
has completed.
2. A count of the computer memory appears at the upper-left corner of the
display.
3. If an error is detected, an error code appears under the computer
memory count.
Note: Memory errors appear as XXXXXX XXXX 201 in the upper-left
corner of the display
(X can be a number or letter).
4. Successful completion of POST is attained when there are no errors
detected in the computer.
5. The computer attempts to load the operating system. If an operating
system is not found, a graphic message (icon) is displayed requesting
the user to insert a diskette into drive A and press the F1 key to
resume operation.
6. If a critical error is encountered, the POST is halted.
¦ Copyright IBM Corp. 1993
2.15.1 - 1
Page 61
IBM PS/ValuePoint HMM
Diagnostics Diskette
2.15.2 Diagnostics Diskette
Refer to the following table to use the correct "Advanced Diagnostics"
diskette for the computer you are servicing.
+------------------------------------------------------------------------+
¦ Diskette Type ¦ PS/ValuePoint Model ¦
+------------------------------------+-----------------------------------¦
¦ Type 1 ¦ 6384 and 6382 325T /S ¦
+------------------------------------+-----------------------------------¦
¦ Type 2 ¦ 6382 /S, 6384 /D, 6387 /T ¦
+------------------------------------+-----------------------------------¦
¦ Type 3 ¦ 6381 ¦
+------------------------------------+-----------------------------------¦
¦ Type 4 ¦ 6384 P60/D ¦
+------------------------------------------------------------------------+
The four diskettes are not interchangeable.
The term "Diagnostics diskette" used in this book applies to any of the
four diskettes.
The Diagnostics program is intended to test only PS/ValuePoint products.Non-PS/ValuePoint products, prototype cards, or modified options can givefalse errors and invalid computer responses.
Subtopics
2.15.2.1 To load the diagnostics diskette:
2.15.2.2 To access diagnostic tests from the Select An Option Menu:
¦ Copyright IBM Corp. 1993
2.15.2 - 1
Page 62
IBM PS/ValuePoint HMM
To load the diagnostics diskette:
2.15.2.1 To load the diagnostics diskette:
1. Power-off the computer.
2. Install the Diagnostics diskette in Drive A.
3. Power-on the computer.
4. Do not press F1 when the icon appears.
5. If any POST error(s) appear after POST, make a note of the error(s)
and press the Esc key.
Note: If an IBM logo screen appears, do the following:
1. Press Enter.
2. Select "Test the system."
3. Press Enter twice to continue.
¦ Copyright IBM Corp. 1993
2.15.2.1 - 1
Page 63
To access diagnostic tests from the Select An Option Menu:
2.15.2.2 To access diagnostic tests from the Select An Option Menu:
1. Select 0 (SYSTEM CHECKOUT) option.
2. At the Installed Devices menu, press (Y), then Enter.
3. The SYSTEM CHECKOUT menu is displayed.
4. Select 0 or 1 from the SYSTEM CHECKOUT menu.
5. Select the device to be tested.
IBM PS/ValuePoint HMM
¦ Copyright IBM Corp. 1993
2.15.2.2 - 1
Page 64
IBM PS/ValuePoint HMM
Diagnostic Menus
2.15.3 Diagnostic Menus
The following menus are available in the advanced diagnostics tests.
Subtopics
2.15.3.1 Select an Option Menu
2.15.3.2 Diskette Drive Menu
2.15.3.3 Hard Disk Diagnostic Menu
2.15.3.4 Formatting a Hard Disk Drive
2.15.3.5 Formatting Procedure
2.15.3.6 Video Graphics Display Menu
¦ Copyright IBM Corp. 1993
2.15.3 - 1
Page 65
IBM PS/ValuePoint HMM
Select an Option Menu
2.15.3.1 Select an Option Menu
This menu appears if the computer options are correctly set.
0 - SYSTEM CHECKOUT: Starts the computer checkout procedure.
1 - FORMAT DISKETTE: Formats a scratch diskette for diagnostic use only.
2 - COPY DISKETTE: Copies the Diagnostics diskette to another diskette.
(On some Diagnostics diskettes, this option is called "BACKUP THE
DISKETTE" and is found on the main menu.)
3 - SETUP: Allows you to check or change the computer configuration.
(This option is not available on all Diagnostics diskettes.)
9 - END DIAGNOSTICS: Ends the diagnostic tests and gives the option to
restart the computer.
¦ Copyright IBM Corp. 1993
2.15.3.1 - 1
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IBM PS/ValuePoint HMM
Diskette Drive Menu
2.15.3.2 Diskette Drive Menu
This menu allows you to test the diskette drives and the control logic on
the system board.
+----------------------------------------------------------+
¦ ¦
¦ TESTING - ¦
¦ X DISKETTE DRIVE(S) ¦
¦ DISKETTE DIAGNOSTIC MENU ¦
¦ ----------------------------- ¦
¦ OPTION ¦
¦ 1 - SEEK TEST ¦
¦ 2 - WRITE, READ, COMPARE TEST ¦
¦ 3 - VERIFY DISKETTE TEST ¦
¦ 4 - SPEED TEST ¦
¦ 5 - DISKETTE CHANGE TEST ¦
¦ 9 - RETURN TO CONTROL PROGRAM ¦
¦ ¦
¦ ¦
¦ For option 9, type (9) and press Enter. ¦
¦ For options 1 - 5, ¦
¦ type the option number, drive ID (1, A), and press Enter.¦
¦ ¦
+----------------------------------------------------------+
1 - SEEK TEST: Tests the basic diskette seek operations, including
sequential and random diskette drive head positioning.
2 - WRITE, READ, COMPARE TEST: Tests the basic diskette operations,
including a series of random seeks. Each seek is followed by a write,
read, and comparison of data.
3 - VERIFY DISKETTE TEST: Verifies data accessing and each sector.
4 - SPEED TEST: Measures the time required for one revolution of the
diskette.
5 - DISKETTE CHANGE TEST: Tests the diskette change signal and
write-protect feature as you remove and insert a diskette.
9 - RETURN TO CONTROL PROGRAM: Returns to the System Checkout menu or
continues with the next device test.
¦ Copyright IBM Corp. 1993
2.15.3.2 - 1
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IBM PS/ValuePoint HMM
Hard Disk Diagnostic Menu
2.15.3.3 Hard Disk Diagnostic Menu
This menu allows you to test the hard disk drive and the integrated
controller.
+----------------------------------------------------------+
¦ ¦
¦ HARD DISK DIAGNOSTIC MENU ¦
¦ -------------------------- ¦
¦ 1 - WRITE, READ, COMPARE (ON TEST CYLINDER) ¦
¦ 2 - SEEK TEST ¦
¦ 3 - HEAD SELECT ¦
¦ 4 - ERROR DETECTION AND CORRECTION ¦
¦ 5 - RUN ALL TESTS ¦
¦ 6 - READ VERIFY ¦
¦ 7 - FORMAT MENU ¦
¦ 9 - RETURN TO CONTROL PROGRAM ¦
¦ ¦
¦ For option 9, type 9 and press Enter. ¦
¦ For other options ¦
¦ type the option number, drive ID (1, C), and press Enter.¦
¦ ¦
+----------------------------------------------------------+
1 - WRITE, READ, COMPARE (ON TEST CYLINDER): Tests the hard disk drive
read and write operations.
2 - SEEK TEST: Sequentially moves the hard disk heads inward one cylinder
at a time until the last cylinder is reached. The heads then reset to the
first cylinder and a random seek test is performed.
3 - HEAD SELECT: Data is written to the test cylinder by each hard disk
head; the data is then read and checked for any errors.
4 - ERROR DETECTION AND CORRECTION: Tests the hard disk error checking
and correction circuits by reading data, altering the data, and writing
the data on the test cylinder. A comparison test is made to detect any
errors.
5 - RUN ALL TESTS: Runs tests 1, 2, 3, and 4; also reads track 0.
6 - READ VERIFY: A read operation is performed on the entire hard disk
drive; any tracks that cannot be read are reported with existing defects.
7 - FORMAT MENU: Selects the Format Selection menu for the hard disk
drives.
9 - RETURN TO CONTROL PROGRAM: Returns to the System Checkout menu or
continues with the next device test.
¦ Copyright IBM Corp. 1993
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IBM PS/ValuePoint HMM
Formatting a Hard Disk Drive
2.15.3.4 Formatting a Hard Disk Drive
Hard disk drives normally contain tracks in excess of their stated
capacity to allow for defective tracks. The user is notified by a
diagnostic message when the defect limit has been reached and service is
recommended.
The Diagnostics Format program is different from the operating system
format program. Before the customer can transfer information from the
backup diskettes to the hard disk drive, the hard disk drive must be
formatted using the operating system format program. Have the customer
refer to the operating system manual for a description of the hard disk
preparation commands.
Note: The Diagnostics Format program on this diskette might damage
non-IBM hard disk drives. Refer to the documentation that came
with the drive for low-level formatting information.
Warning: All data on the selected hard disk drive is destroyed during a
format operation or surface analysis.
Format Menu
+----------------------------------------------------------+
¦ ¦
¦ FORMAT SELECTION MENU ¦
¦ ---------------------- ¦
¦ 1 - CONDITIONAL FORMAT ¦
¦ 2 - UNCONDITIONAL FORMAT ¦
¦ 3 - SURFACE ANALYSIS ¦
¦ 9 - RETURN TO HARD DISK MENU ¦
¦ ¦
¦ ¦
+----------------------------------------------------------+
1 - CONDITIONAL FORMAT: The hard disk drive is scanned for any defective
tracks, then formatted (except for any known defective tracks).
2 - UNCONDITIONAL FORMAT: The hard disk drive is formatted, except for
any defective tracks that you specify.
3 - SURFACE ANALYSIS: Scans the hard disk drive by writing, reading, and
comparing a unique data pattern to detect any defective tracks.
9 - RETURN TO HARD DISK MENU: Returns to the Hard Disk Diagnostic menu.
Warning: Formatting results in a complete loss of data on the hard disk
drive, including system programs. If you are directed to or elect to
format the hard disk drive, you must do the following:
1. Prior to formatting, have the customer back up all information, if
possible.
2. Prior to returning the computer to the customer, you must reinstall
the system programs on the hard disk.
¦ Copyright IBM Corp. 1993
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IBM PS/ValuePoint HMM
Formatting Procedure
2.15.3.5 Formatting Procedure
Before replacing a failing hard disk drive, try to format it as follows:
1. Power-off the computer. Check that the hard disk drive cable is
tightly connected.
2. Insert the Diagnostics diskette into drive A.
3. Power-on the computer.
4. Press 0 (SYSTEM CHECKOUT), then press Enter.
5. Depending on the options installed in the computer, questions about
attached devices appears on the screen. Answer as required, then
press Enter.
6. If the list is incorrect, run the Configuration Utility program.
Check to see if any adapter or device is set to a conflicting address
with any other adapter or device. Also be sure that any adapter or
device missing from the list is not set to "disabled".
Press Y (IS THE LIST CORRECT (Y/N)?), then press Enter.
7. Press 0 (RUN TESTS ONE TIME), then press Enter.
8. Select 17 (HARD DISK DRIVE), then press Enter.
9. Press 7 (FORMAT MENU), then press Enter.
10. Press 1, C, then press Enter.
11. Press Y (DO YOU WANT TO CONTINUE (Y/N)?), then press Enter.
12. Press Y or N (ALL DEFECTS WILL BE SHOWN ON THE DISPLAY, THEY CAN ALSOBE PRINTED ON LPT1.IS A HARD COPY NEEDED?), then press Enter.
13. If you were instructed to perform an UNCONDITIONAL FORMAT, follow the
instructions on the screen.
¦ Copyright IBM Corp. 1993
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IBM PS/ValuePoint HMM
Video Graphics Display Menu
2.15.3.6 Video Graphics Display Menu
This menu allows you to test the VGA and SVGA displays and control logic
on the system board.
+----------------------------------------------------------+
¦ ¦
¦ VIDEO GRAPHICS DISPLAY ¦
¦ ¦
¦ 1 - VGA TEST ¦
¦ 2 - DISPLAY ATTRIBUTES ¦
¦ 3 - CHARACTER TESTS ¦
¦ 4 - GRAPHICS TESTS ¦
¦ 5 - SCREEN PAGING ¦
¦ 6 - RUN TESTS 1 THROUGH 5 ¦
¦ 7 - SYNC TEST ¦
¦ ¦
¦ 9 - RETURN TO CONTROL PROGRAM ¦
¦ ¦
¦ ¦
¦ ¦
+----------------------------------------------------------+
1 - VGA TEST: Verifies the video portion of the system board.
2 - DISPLAY ATTRIBUTES: Shows the following character attributes: normal
and high intensity, reverse video, blinking, non-display, and 16 colors.
3 - CHARACTER TESTS: Shows the following character modes: 40 x 25,
80 x 25, 80 x 30, and 256 ASCII characters.
4 - GRAPHICS TESTS: Displays various patterns to test the display
graphics modes.
5 - SCREEN PAGING: Tests the video-addressing circuitry.
6 - RUN TESTS 1 THROUGH 5: Performs tests 1 through 5 on a VGA or 63XX
PS/ValuePoint display.
7 - SYNC TEST: Provides a test signal to allow voltage measurement at the
video connector. (This option is not available on all Diagnostics
diskettes.)
9 - RETURN TO CONTROL PROGRAM: Returns to the System Checkout menu or
continues with the next device test.
¦ Copyright IBM Corp. 1993
2.15.3.6 - 1
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IBM PS/ValuePoint HMM
Error Log
2.15.4 Error Log
Use the following steps to create an error log, run the diagnostic tests,
and automatically record any error messages in an error log. This
procedure is normally used to diagnose an intermittent problem.
Note: The errors must be logged to a diskette drive or to a printer. If
recording errors on a diskette, use a copy of the Diagnostics
diskette that is not write-protected. Do not run any diskette testwhen logging to a diskette drive.
Subtopics
2.15.4.1 Creating the Error Log
2.15.4.2 Starting the Test
2.15.4.3 Display the Error Log
¦ Copyright IBM Corp. 1993
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IBM PS/ValuePoint HMM
Creating the Error Log
2.15.4.1 Creating the Error Log
1. Load the Diagnostics diskette from drive A.
2. Press 0 (SYSTEM CHECKOUT), then press Enter.
3. Depending on the options installed in the computer, questions about
attached devices might appear on the screen. Answer as required, then
press Enter.
4. Press Y or N (IS THE LIST CORRECT (Y/N)?), then press Enter.
5. Press 2 (LOG UTILITIES), then press Enter.
6. Press 0 (START ERROR LOG), then press Enter.
7. Press 0 (LOG TO DISKETTE, OR PRINTER (0/1)?), then press Enter.
8. If you are logging to diskette, press A or B (ENTER THE DRIVE ID FORERROR LOG?), then press Enter.
9. Press 9 (END LOG UTILITIES), then press Enter.
¦ Copyright IBM Corp. 1993
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IBM PS/ValuePoint HMM
Starting the Test
2.15.4.2 Starting the Test
1. Press 1 (RUN TESTS MULTIPLE TIMES), then press Enter.
2. Select the device you suspect has a failure, then press Enter.
3. Select the number of times the test is to be run, then press Enter.
4. Press N (WAIT EACH TIME AN ERROR OCCURS (Y/N)?), then press Enter.
5. Follow any instructions on the screen and select all available tests.
Note: Do not press any keys during the keyboard test.
6. To end (RUN TEST CONTINUOUSLY), press Ctrl+Break. The computer
completes testing and returns to the Installed Devices menu.
¦ Copyright IBM Corp. 1993
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IBM PS/ValuePoint HMM
Display the Error Log
2.15.4.3 Display the Error Log
1. Depending on the options installed in the computer, questions about
attached devices appear on the screen. Answer as required, then press
Enter.
2. Press Y or N (IS THE LIST CORRECT (Y/N)?), then press Enter.
3. Press 2 (LOG UTILITIES), then press Enter.
4. Press 2 (DISPLAY LOG), then press Enter.
5. Press A or B (ENTER THE DRIVE ID FOR ERROR LOG?), then press Enter.
6. If no errors occurred, the Log Utilities menu appears. If errors are
displayed, go to "Hardware Maintenance Service" in topic 1.0.
¦ Copyright IBM Corp. 1993
2.15.4.3 - 1
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Diagnostics and Test Information (6384 P60/D)
IBM PS/ValuePoint HMM
2.16 Diagnostics and Test Information (6384 P60/D)
This section describes how to run the 6384 P60/D diagnostics tests.
To start the diagnostics tests:
1. Power-off the computer.
2. Insert the Diagnostics Diskette Type 4 into the primary 3.5-inch
diskette drive.
3. Power-on the display and all external devices.
4. Power-on the computer. (An IBM PS/ValuePoint logo screen appears once
or twice during POST.)
5. When the IBM PS/ValuePoint System Diagnostics logo screen appears,
press Enter.
6. Select Test the system from the Main Menu, then press Enter. The
following System Diagnostics screen appears.
The System Diagnostics screen contains a menu bar near the top of the
screen, and instructions at the bottom of the screen. Use the left and
right arrow keys on the keyboard to select a menu item. For some items,
when you make a selection, another menu appears. Use the up and down
arrow keys to make selections on that menu, then press Enter.
If the IBM PS/ValuePoint System Diagnostics logo screen, Main Menu, or IBM
PS/ValuePoint System Diagnostics screens do not appear go to
"Symptom-to-FRU Index" in topic 1.11.
To run all the component tests, go to the next section, "Running All
Tests" in topic 2.16.1.
To run tests on selected components, go to "Running Selected Tests" in
topic 2.16.2.
Subtopics
2.16.1 Running All Tests
2.16.2 Running Selected Tests
¦ Copyright IBM Corp. 1993
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IBM PS/ValuePoint HMM
Running All Tests
2.16.1 Running All Tests
Note: If the computer hangs during testing, replace the last FRU being
tested. If that does not solve the problem, go to "Undetermined
Problem" in topic 1.4.
To test all the FRUs in the computer:
1. Select Test from the menu bar.
2. Press Alt+F4, then answer the questions that appear on the screen.
Press Enter after answering each question. After the last question,
the following message appears.
Enable tests: complete. (press any key ...)
3. Press Alt+F2. The following message appears.
Run all tests: how many times? [<cr> = no limit]:
4. Enter the number of times for the tests to run, then press Enter.
Note: If you press Enter without specifying a number, the tests run
continuously until you press Ctrl+C or Ctrl+Break.
If a test is successful, a message appears indicating the test completed
successfully. When all the tests have completed, the following message
appears:
Test complete (press any key...)
Press any key to return to the Test menu.
If a test is not successful, an error message indicates the failure. (The
error message is placed in an error log for later review.) Also, the
Errors text in the menu bar blinks and the following message appears:
Test complete (press any key...)
Press any key to return to the Test menu. To end testing at any time,
press Ctrl+C or Ctrl+Break.
¦ Copyright IBM Corp. 1993
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IBM PS/ValuePoint HMM
Running Selected Tests
2.16.2 Running Selected Tests
To test selected FRUs in the computer:
1. Select Test from the menu bar.
2. Press Alt+F3 to disable all FRU tests, then press any key.
3. Use the up and down arrow keys to select the FRU(s) you want to test.
4. Press F4 to enable the FRU test.
5. If any questions appear, press Y or N, then press Enter.
6. Press any key to enable the test.
7. Press Enter, enter the number of times to run the test, then press
Enter to start the test.
Note: If a sub-menu appears, press F4 to enable any test in the
sub-menu, then press Enter to start that test. (F3 disables
any of the enabled tests.)
Subtopics
2.16.2.1 Diagnostics Screen Function Keys
2.16.2.2 Diagnostics Screen Menus
¦ Copyright IBM Corp. 1993
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IBM PS/ValuePoint HMM
Diagnostics Screen Function Keys
2.16.2.1 Diagnostics Screen Function Keys
This section contains information about the function keys used in the 6384
P60/D Diagnostics tests.
Key Description
F1 Help. Displays general help information at any time for a highlighted
item.
F2 Run selected tests. The following message appears.
Run tests how many times? [<cr> = no limit]
Note: If you press Enter without specifying a number, the tests run
continuously until you press Ctrl+C or Ctrl+Break.
F3 Disable selected tests. The following message appears (in this case,
for the microprocessor):
PROCESSOR tests disabled (press any key...)
F4 Enable selected tests. For interactive, destructive, or external
hardware tests, questions must be answered before they can be run,
then the following message appears.
Enable tests complete (press any key...)
If all the tests associated with a component are not enabled, the
following message appears.
Enable tests: complete, not all tests enabled.
(press any key ...)
F7 View error messages in the error message file.
Alt+F2
Run all enabled tests sequentially. The following message appears.
Run tests how many times? [<cr> = no limit]
Note: If you press Enter without specifying a number, the tests run
continuously until you press Ctrl+C or Ctrl+Break.
Alt+F3
Disable all tests. The following message appears.
All tests disabled (press any key...)
You cannot run a disabled test.
Alt+F4
Enable all tests. For interactive, destructive, or external hardware
tests, questions must be answered before they can be run, then the
following message appears.
All Enable tests complete (press any key...)
¦ Copyright IBM Corp. 1993
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IBM PS/ValuePoint HMM
Diagnostics Screen Menus
2.16.2.2 Diagnostics Screen Menus
This section contains descriptions of the menus at the top of the System
Diagnostics screen.
Test Menu
When you select a Test menu item, the screen displays the test name and
asks how many times to run the test. For example, if you select the
system board test (SYSTEM_BOARD), the following message appears.
Run SYSTEM_BOARD: how many times? [<cr> = no limit]
Note: If you press Enter without specifying a number, the tests run
continuously until you press Ctrl+C or Ctrl+Break.
The screen displays more selections for some tests. For each item, Press
Y, then press Enter. For example, if you select the mouse test (MOUSE),
the screen displays two additional test selections: PORT and MOUSE. (A
disabled test appears in subdued color in the menu. To enable a test,
highlight it, then press either the Spacebar or F4.
Do one of the following:
To run the highlighted test, press Enter.
To run all the tests associated with the highlighted test, press F2.
During the tests, a window continuously displays the test results. Some
tests use the entire screen, others use a window on the screen.
To end a test at any time, press Ctrl+C or Ctrl+Break.
If a test is successful, a message appears indicating the test has passed.
When tests have been completed, the following message appears.
Test complete (press any key...)
When you press any key, the program returns to the Test menu.
If a test fails:
1. An error message is displayed, followed by a message that the test
failed.
2. The error message is added to an error log.
3. The Errors text in the menu bar blinks.
4. The following message appears.
Test complete (press any key...)
Pressing any key returns you to the Test menu.
Errors Menu
From the Errors menu, you can view, clear or save error messages. The
following are the Errors menu items.
Item Description
View errors
The screen displays an error code and a brief explanation for each
error found during the diagnostics tests. The following are two
examples of error messages:
*** ERROR in VID_ATI.8514.1280x1024x4
Standard Error Code = 0290B003
(Error logged at 08-05-93 16:23:57)
*** ERROR HARD_FILE.HARD_FILE_0
Generic medium capacity drive Fixed Disk Drive 0
Buffers do not compare at byte offset 0x. 0
Write Buffer:
0000: C2 2C 25 68 E6 0A 25 52 49 FA F1 C6 2C 5C EC 56
Read Buffer:
0000: A2 6B 9E 08 FE 22 8F 16 B2 64 0E 06 82 01 5D 39
Standard Error Code = 00704023
(Error logged at 08-05-93 16:38:50)
The error messages are placed in a temporary file named TEST.OUT.
The information in this file is lost if not saved in a permanent file
before the computer is powered off or restarted. Select Save errors
from this menu to save the error messages.
¦ Copyright IBM Corp. 1993
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IBM PS/ValuePoint HMM
Diagnostics Screen Menus
Clear errors
The following message appears.
Clear? (y/[n])
To erase all error messages, press y, then press Enter. To keep the
error messages, press n, then press Enter.
Save errors
The following message appears.
Enter filename [test.out]:
To save the error messages to a file, type a path and file name or
use the default file name, TEST.OUT, then press Enter. Press Esc to
return to the Errors menu without saving the error messages.
Options Menu
The following are the Options menu items.
Item Description
Line Printer
When you select this option, the following message appears.
Line printer: Enable? (y/[n])
Press y, then press Enter to enable the printer.
If you do not want to enable a printer, press n, then press Enter or
Esc.
Enabling a printer redirects the test results to the printer instead
of a file.
Halt on error
When you select this option, the following message appears.
Halt on error: Enable? (y/[n])
To halt program operation when an error is detected, press y, then
press Enter.
If you do not want to halt program operation when an error is
detected, press n, then Enter or Esc.
Prompt on error
When you select this option, the following message appears.
Prompt on error: Enable? (y/[n])
To receive a prompt when an error is detected, press y, then press
Enter.
If you do not want to receive a prompt when an error is detected,
press n, then press Enter or Esc.
Continue after prompt
When you select this option, the following message appears.
Enter number of seconds to wait [no limit]:
Enter the number of seconds for an interactive test to wait for a
keyboard response before it continues. If no keyboard response is
received in the specified time, the test continues or the next test
begins. If you do not enter a value, the program waits for a response
indefinitely.
Redirect to file
Sends the results of your testing to a file. When you select this
option, the following message appears.
Enter filename [test.out]:
Type a path and file name or use the default file name, TEST.OUT; then
press Enter.
Run all tests
Allows you to run all enabled diagnostics tests sequentially. To
disable any tests, highlight the test; then press F3. The disabled
test changes to a subdued color on the Test menu. To enable a test,
¦ Copyright IBM Corp. 1993
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IBM PS/ValuePoint HMM
Diagnostics Screen Menus
press F4, answer any questions, then press Enter after each question.
An enabled test changes to normal color on the Test menu.
When you select Run all tests, the following message appears.
Run tests how many times? [<cr> = no limit]
Enter the number of times for the tests to run, then press Enter.
Note: If you press Enter without specifying a number, the tests run
continuously until you press Ctrl+C or Ctrl+Break.
Help Menu
The Help menu selections contain detailed information on menus, function
keys, windows, starting and stopping tests, and test parameters.
Quit
To end the diagnostics tests, select "Quit." To return to the main menu,
press Enter, then press Y. Follow the directions at the bottom of the
Main Menu screen to exit or to restart your computer. If testing does not
find a problem, but you still have one, go to "Symptom-to-FRU Index" in
topic 1.11, and look for the problem symptom.
¦ Copyright IBM Corp. 1993
2.16.2.2 - 3
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IBM PS/ValuePoint HMM
Hard Disk Drive Jumper Settings
2.17 Hard Disk Drive Jumper Settings
Hard disk drives for PS/ValuePoint computers use jumpers or tabs to set
the drives as primary or secondary. Match your hard disk drive to one of
the following figures. Set the first drive as the primary (master) drive
1 . If a second drive is installed, set it as the secondary (slave)
drive 2 .
PICTURE 9
80MB and 170MB AT Drives with Tabs
PICTURE 10
120MB AT Drive with Jumpers
PICTURE 11
120MB AT Drive with Jumpers
PICTURE 12
170MB, 212MB, and 245MB AT Drives with Jumpers
PICTURE 13
120MB, 170MB, 245MB, and 340MB AT Drives with Tabs
PICTURE 14
120MB, 170MB, 245MB, and 340MB AT Drives with Tabs
PICTURE 15
170MB, 212MB, 245MB, 340MB, and 420MB AT Drives with Tabs
PICTURE 16
527MB AT Drive with Jumpers
PICTURE 17
¦ Copyright IBM Corp. 1993
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IBM PS/ValuePoint HMM
Computer Exploded View (6381)
2.18 Computer Exploded View (6381)
PICTURE 18
¦ Copyright IBM Corp. 1993
2.18 - 1
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IBM PS/ValuePoint HMM
Computer Exploded View (6382)
2.19 Computer Exploded View (6382)
PICTURE 19
¦ Copyright IBM Corp. 1993
2.19 - 1
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IBM PS/ValuePoint HMM
Computer Exploded View (6384)
2.20 Computer Exploded View (6384)
PICTURE 20
¦ Copyright IBM Corp. 1993
2.20 - 1
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IBM PS/ValuePoint HMM
Computer Exploded View (6387)
2.21 Computer Exploded View (6387)
PICTURE 21
¦ Copyright IBM Corp. 1993
2.21 - 1
Page 87
2.22 System Board Layouts
Subtopics
2.22.1 6381 SX System Board
2.22.2 6381 DX or DX2 System Board
2.22.3 6382 325T/S System Board
2.22.4 6382 /S System Board (Type 1)
2.22.5 6382 /S System Board (Type 2)
2.22.6 6384 325T System Board
2.22.7 6384 425SX System Board
2.22.8 6384 433DX or 466DX2 System Board
2.22.9 6384 /D System Board (Type 1)
2.22.10 6384 /D System Board (Type 2)
2.22.11 6384 P60/D Pentium System Board
2.22.12 6387 /T System Board (Type 1)
2.22.13 6387 /T System Board (Type 2)
IBM PS/ValuePoint HMM
System Board Layouts
¦ Copyright IBM Corp. 1993
2.22 - 1
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IBM PS/ValuePoint HMM
6381 SX System Board
2.22.1 6381 SX System Board
PICTURE 22
Figure 2. 6381 SX
Subtopics
2.22.1.1 6381 SX System Board
¦ Copyright IBM Corp. 1993
2.22.1 - 1
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IBM PS/ValuePoint HMM
6381 SX System Board
2.22.1.1 6381 SX System Board
BT1 Battery
J1 Keyboard Connector
J2 Mouse Port
J3 Serial Port (Comm B)
J4 Serial Port (Comm A)
J5 Parallel Port
J6 Video Port
J7 Hard Disk Connector
J8 Power Supply Connector
J9 Diskette Connector
J10 Mouse Disable
J11 Flash Memory
J12 Riser Card Connector
J13 Video Enable
J14 Video Feature Connector
J15 Write Protect
J16 Memory-Module Socket, MEM 1
J17 Memory-Module Socket, MEM 2
J18 Memory-Module Socket, MEM 3
J19 Memory-Module Socket, MEM 4
J20 Hard Disk and Power-On LEDs
J21 Speaker Connector
J22 Speaker Enable
J23 Video Interrupt Enable
U34 Video Memory Connector
U35 Video Memory Connector
U36 Video Memory Connector
U37 Video Memory Connector
U46 Processor Upgrade Socket
Note: Jumpers are shown in the default position.
¦ Copyright IBM Corp. 1993
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IBM PS/ValuePoint HMM
6381 DX or DX2 System Board
2.22.2 6381 DX or DX2 System Board
PICTURE 23
Figure 3. 6381 DX or DX2
Subtopics
2.22.2.1 6381 DX or DX2 System Board
¦ Copyright IBM Corp. 1993
2.22.2 - 1
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IBM PS/ValuePoint HMM
6381 DX or DX2 System Board
2.22.2.1 6381 DX or DX2 System Board
BT1 Battery
J1 Keyboard Connector
J2 Mouse Port
J3 Serial Port (Comm B)
J4 Serial Port (Comm A)
J5 Parallel Port
J6 Video Port
J7 Hard Disk Connector
J8 Power Supply Connector
J9 Diskette Connector
J10 Flash Memory
J11 Mouse Disable
J12 Riser Card Connector
J13 Video Feature Connector
J14 Video Interrupt Enable
J15 Write Protect
J16 Video Enable
J17 Video Enable
J18 Hard Disk and Power-On LEDs
J19 Cache (Rear = 0 or 128K, Front =
256K)
J20 Memory-Module Socket, MEM 1
J21 Memory-Module Socket, MEM 2
J22 Memory-Module Socket, MEM 3
J23 Memory-Module Socket, MEM 4
J24 Speaker Enable
J25 Speaker Connector
J26 Cache (Rear = 0 or 128K, Front =
256K)
J27 Cache (Rear = 0 or 128K, Front =
256K)
J1 Memory-Module Socket 1
J2 Memory-Module Socket 0
J3 Video Feature Connector
J4 Video Port
J5 Parallel Port
J6 Riser Connector
J7 Serial Port
J8 Password Bypass
J9 Mouse Port
J10 Keyboard Port
J11 Hard Disk Connector
J12 Beeper Bypass
J13 Pins 1 and 2--Power-On LED
Pins 3 and 4--Hard Disk LED
J14 Diskette Connector
J15 Power Connector
J16 IRQ9
J17 VGA Enable
U5 512K X 9 System Memory
U6 512K X 9 System Memory
U8 512K X 9 System Memory
U9 512K X 9 System Memory
U20 BIOS
U23 Math Coprocessor
U24 386SLC Processor
U32 256K X 16 Video Memory
U33 256K X 16 Video Memory
¦ Copyright IBM Corp. 1993
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IBM PS/ValuePoint HMM
6382 /S System Board (Type 1)
2.22.4 6382 /S System Board (Type 1)
(425SX, 433SX, 433DX, or 466DX2)
PICTURE 25
Figure 5. 6382 /S (Type 1)
Subtopics
2.22.4.1 6382 /S System Board (Type 1)
¦ Copyright IBM Corp. 1993
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IBM PS/ValuePoint HMM
6382 /S System Board (Type 1)
2.22.4.1 6382 /S System Board (Type 1)
(425SX, 433SX, 433DX, or 466DX2)
BT1 Battery
J1 Power Connector
J2 Diskette Connector
J3 Hard Disk Connector
J4 Keyboard Connector
J5 BootBlock (not used: do not change)
J6 Write Disable
J7 Serial Port (Comm A)
J8 Mouse Port
J9 Password Bypass
J10 Processor Upgrade
J11 Processor Upgrade
J12 Serial Port (Comm B)
J13 Riser Connector
J14 Parallel Port
J15 Video Port
J16 Monochrome Adapter
J17 System Board Video Enable
J18 Memory-Module Socket, MEM 1
J19 Memory-Module Socket, MEM 2
J20 Memory-Module Socket, MEM 3
J21 Memory-Module Socket, MEM 4
J23 Power-On LED
J24 Hard Disk LED
J25 Speaker
J26 Video Feature Connector
J47 Video Memory Connector
J48 Video Memory Connector
2.22.5 6382 /S System Board (Type 2)
(425SX, 433SX, 433DX, or 466DX2)
PICTURE 26
Figure 6. 6382 /S (Type 2)
Subtopics
2.22.5.1 6382 /S System Board (Type 2)
¦ Copyright IBM Corp. 1993
2.22.5 - 1
Page 97
IBM PS/ValuePoint HMM
6382 /S System Board (Type 2)
2.22.5.1 6382 /S System Board (Type 2)
(425SX, 433SX, 433DX, or 466DX2)
BT1 Battery
J1 Keyboard Connector
J2 Mouse Port
J3 Serial Port (Comm A)
J4 Serial Port (Comm B)
J5 Parallel Port
J6 Video Port
J7 Hard Disk Connector
J8 Power Connector
J9 Diskette Connector
J10 BootBlock (not used: do not change)
J11 Riser Connector
J12 Monochrome Adapter
J13 System Board Video Enable
J14 Video Feature Connector
J15 Password Bypass
J16 Write Disable
J17 Processor Upgrade
J18 Processor Upgrade
J19 Memory-Module Socket, MEM 1
J20 Memory-Module Socket, MEM 2
J21 Memory-Module Socket, MEM 3
J22 Memory-Module Socket, MEM 4
J24 Power-On LED
J25 Hard Disk LED
J26 Speaker
VEM1 Video Memory Connector
VEM2 Video Memory Connector
Note: Jumpers should be set as shown.
¦ Copyright IBM Corp. 1993
2.22.5.1 - 1
Page 98
IBM PS/ValuePoint HMM
6384 325T System Board
2.22.6 6384 325T System Board
PICTURE 27
Figure 7. 6384 325T
Subtopics
2.22.6.1 6384 325T System Board
¦ Copyright IBM Corp. 1993
2.22.6 - 1
Page 99
IBM PS/ValuePoint HMM
6384 325T System Board
2.22.6.1 6384 325T System Board
B1 Battery
J1 Memory-Module Socket 1
J2 Memory-Module Socket 0
J3 Video Feature Connector
J4 Video Port
J5 Parallel Port
J6 Riser Connector
J7 Serial Port
J8 Password Bypass
J9 Mouse Port
J10 Keyboard Port
J11 Hard Disk Connector
J12 Beeper Bypass
J13 Pins 1 and 2--Power-On LED
Pins 3 and 4--Hard Disk LED
J14 Diskette Connector
J15 Power Connector
J16 IRQ9
J17 VGA Enable
U5 512K X 9 System Memory
U6 512K X 9 System Memory
U8 512K X 9 System Memory
U9 512K X 9 System Memory
U20 BIOS
U23 Math Coprocessor
U24 386SLC Processor
U32 256K X 16 Video Memory
U33 256K X 16 Video Memory
¦ Copyright IBM Corp. 1993
2.22.6.1 - 1
Page 100
IBM PS/ValuePoint HMM
6384 425SX System Board
2.22.7 6384 425SX System Board
PICTURE 28
Figure 8. 6384 425SX
Subtopics
2.22.7.1 6384 425SX System Board
¦ Copyright IBM Corp. 1993
2.22.7 - 1
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