Page 1
Hardware Maintenance Service
for Service Level A
For Micro Tower Models
Machine Type 2193, 2194 and 6345
For Desktop Models
Machine Type 2196, 2197 and 6344
i
Page 2
Before using this information and the product it supports,
pag
be sure to read the general information under "Notices"
on
e 4.
First Edition (March 2000)
The following paragraph does not apply to any state or country
where such provisions are inconsistent with local law:
INTERNATIONAL BUSINESS MACHINES CORPORATION
PROVIDES THIS PUBLICATION "AS IS" WITHOUT
WARRANTY OF ANY KIND, EITHER EXPRESSED OR
IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE. References to IBM products,
programs, or services do not imply that IBM intends to make
them available outside the United States. This publication could
include technical inaccuracies or typographical errors. Changes
are periodically made to the information herein; these changes
will be made in later editions. IBM may make improvements
and/or changes in the product(s) and/or the program(s) at any
time. Address comments about this publication to IBM
Corporation, Dept. E23/962-2, 455 Park Place, Lexington, KY
40511-1856, USA. Information you supply may be used by IBM
without obligation. For copies of publications related to this
product, call toll free 1-800-IBM-7282 in the Continental U.S.A.
In Canada, call toll free 1-800-465-7999.
© Copyright International Business Machines Corporation
2000.
All rights reserved.
Note to U.S. Government Users – Documentation related to
restricted rights – Use, duplication or disclosure is subject to
restrictions set forth in GSA ADP Schedule Contract with IBM
Corp.
ii
Page 3
ontents
Notices............................................................................ 4
Voltage Supply Switch Settings........................................ 4
Safety Information............................................................ 5
Laser Compliance Statement ........................................... 34
Trademarks...................................................................... 35
Preface ............................................................................ 36
General Information....................................................... 37
Introduction ...................................................................... 38
Product Overview............................................................. 38
Hardware Interfaces......................................................... 43
CMOS Reset.................................................................... 45
Flash (BIOS) Update Procedure....................................... 46
BIOS-contained Model Number and Serial Number ......... 47
BIOS Setup Utility ............................................................48
Working with the Setup Menus................................... 48
Start Options.............................................................. 50
Advanced Setup ........................................................ 52
Power Management Setup......................................... 56
ISA Legacy Resource ................................................ 58
Set Password............................................................. 58
Specifications................................................................... 59
Operating Requirements .................................................. 60
Special Tools ................................................................... 61
Check Procedures.......................................................... 62
Introduction ...................................................................... 63
Start................................................................................. 64
Index of Symptoms, Messages, Error Codes, or Beeps.... 69
Troubleshooting ............................................................... 84
Factory-Installed Storage Devices.............................. 85
Factory-Installed Modem Card ................................... 87
Audio (Not Supported by Diagnostics Program) ......... 89
CD-ROM Drive........................................................... 91
Memory......................................................................92
Keyboard ................................................................... 92
Mouse........................................................................ 93
Power Supply............................................................. 96
Monitor.......................................................................99
Undetermined Problems ............................................ 101
Diagnostic Aids.............................................................. 103
Introduction ...................................................................... 104
Power-On Self Test.......................................................... 104
Diagnostics Tools............................................................. 105
Using Diagnostics Program from Recovery CD .......... 105
Diagnostics Program Features................................... 106
Copyright IBM Corp. 2000
1
Page 4
Repairing Information.................................................... 109
Removals and Replacements of machine type 2193,
2194, and 6345 ................................................................ 110
Identifying the Parts of the System Unit............................ 111
Top Cover........................................................................ 113
Adapter Cards............................................................ 114
Diskette Drive ............................................................116
CD-ROM Drive........................................................... 118
Hard Disk Drive................................................................ 119
System Board .................................................................. 120
Power Supply............................................................. 121
Memory (DIMM)......................................................... 123
Removals and Replacements of machine type 2196,
2197, and 6344 ................................................................ 124
Identifying the Parts of the System Unit............................ 125
Top Cover........................................................................ 127
Adapter Cards............................................................ 128
Diskette Drive ............................................................130
CD-ROM Drive........................................................... 131
Hard Disk Drive................................................................ 132
System Board .................................................................. 133
Power Supply............................................................. 136
Memory (DIMM)......................................................... 137
Parts/Test Point Locations............................................ 139
Introduction ...................................................................... 140
Layout of System Board of the Machine Type 2194
(Italy), 2197 and 6344 (EMEA/AP) .................................. 141
Jumper Settings of the System Board of the Machine Type
2194 (Italy), 2197 and 6344 (EMEA/AP).................... 142
Connectors and Functions of System Board of the Machine
Type 2194 (Italy), 2197 and 6344 (EMEA/AP)........... 143
Layout of System Board of the Machine Type 6344
(US/Canada/LA)........................................................ 144
Connectors and Functions of System Board of the Machine
Type 6344 (US/Canada/LA)...................................... 145
Layout of System Board of the Machine Type 2193 and
2196................................................................................. 146
Jumper Settings of the System Board of the Machine
Type 2193 and 2196 .................................................. 147
Connectors and Functions of System Board of the
Machine Type 2193 and 2196.................................... 148
Layout of System Board of the Machine Type 2194 and
6345................................................................................. 149
Jumper and Connector Settings of the System Board of the
Machine Type 2194 and 6345................................... 150
Power Supply Cable Connector Specifications ................. 157
Main Output Pin Assignment...................................... 158
Factory-Installed Modem Card Layout.............................. 160
Factory-Installed Modem Card Connector Functions.. 160
2
Page 5
3.5-In. Hard Disk Drive Jumper Locations & Settings ....... 161
CD-ROM Drive................................................................. 162
CD-ROM Drive Rear Panel Connectors and Features
.................................................................................. 163
CD-ROM Drive Jumper Settings ................................163
DIMM Configurations .......................................................164
System Board Connector Pin Signals............................... 164
Monitor Port Signals................................................... 164
Serial Port Signals ..................................................... 164
Parallel Port Signals...................................................165
Mouse Port Signals.................................................... 165
Keyboard Port Signals ............................................... 165
Diskette Drive Cable Connector Signals..................... 166
IDE Cable Connector Signals..................................... 167
Safety Inspection Guide ................................................169
General Guidelines ..........................................................170
Parts Catalog.................................................................. 171
Part Catalog of machine type 2193, 2194, and 6345 ........ 172
Assembly 1: System Unit ................................................. 172
Assembly 2: Diskette Drive, Hard Disk Drive ............... 176
Assembly 3: CD-ROM, Modem Card........................... 177
Assembly 4: Keyboard and Mouse .............................. 180
Part Catalog of machine type 2196, 2197, and 6344 ........ 185
Assembly 1: System Unit ................................................. 185
Assembly 2: Diskette Drive, Hard Disk Drive ............... 189
Assembly 3: CD-ROM, Modem Card........................... 190
Assembly 4: Keyboard and Mouse .............................. 192
Appendix A. Online Support Information .....................195
Index
Copyright IBM Corp. 2000
3
Page 6
Notices
References in this publication to IBM products, programs, or
services do not imply that IBM intends to make these available
in all countries in which IBM operates. Any reference to an IBM
product, program, or service is not intended to state or imply
that only IBM’s product, program, or service may be used. Any
functionally equivalent product, program, or service that does
not infringe any of IBM’s intellectual property rights, or other
legally protectable rights, may be used instead of the IBM
product, program, or service. References in this publication to
IBM products, programs, or services are purely hardwarerelated and do not cover circumstances of software problems.
Evaluation and verification of operation in conjunction with other
products, program, or services, except those expressly
designated by IBM are the user’s responsibility.
IBM may have patents or pending patent applications covering
subject matter in this document. The featuring of these patents,
pending or otherwise, in this document does not give you any
license to these patents. You can send license inquires, in
writing, to the IBM Director of Commercial Relations, IBM
Corporation, Purchase, NY10577.
Voltage Supply Switch Settings
Your IBM Personal Computer
which must be set correctly for your voltage supply. If your
monitor or system unit has a voltage switch, complete these
steps to make sure each switch is set correctly:
1. Determine the correct voltage switch setting for your area:
have voltage switches,
might
Voltage Supply Range Voltage Switch Setting
100-127 V 110 V
200-240 V 220 V
2. Locate the voltage switch on the back of your monitor or
system unit. If the setting shown on the switch is:
Correct: start setting up your IBM personal computer.
Incorrect: change the voltage switch setting.
4
Page 7
Safety Information
DANGER
To avoid a shock hazard, do not connect or disconnect
any cables or perform installation, maintenance, or
reconfiguration of this product during an electrical
storm.
To avoid shock hazard:
The power cord must be connected to a properly
wired and earthed receptacle.
Any equipment to which this product will be
attached must also be connected to properly wired
receptacles.
When possible, use one hand to connect or disconnect
signal cables to prevent a possible shock from touching
two surfaces with different electrical potentials.
Electrical current from power, telephone, and
communications cables is hazardous. To avoid shock
hazard, connect and disconnect cables as described
following when installing, moving, or opening covers of
this product or attached devices.
5
Page 8
To Connect
1. Turn Everything OFF.
2. First, attach all cables to
devices.
To Disconnect
1. Turn Everything OFF.
2. First, remove power
cord(s) from outlet
3. Attach signal cables to
receptacles.
4. Attach power cord(s) to
outlet.
5. Turn device ON
3. Remove signal cables
from receptacles.
4. Remove all cables from
devices.
6
Page 9
Caution:
When replacing the battery, use only IBM Part Number
36L9077 or an equivalent type battery recommended by the
manufacturer. If your system has a module containing a
lithium battery, replace it only with the same module type
made by the same manufacturer. The battery contains
lithium and can explode if not properly used, handled, or
disposed of.
Do not:
Throw or immerse into water
Heat to more than 100°C (212°F)
Repair or disassemble
Dispose of the battery as required by local ordinances or
regulations.
Caution:
When a CD-ROM drive is installed, note the following.
Use of controls or adjustments or performance of
procedures other than those specified herein might result
in hazardous radiation exposure.
Removing the covers of the CD-ROM drive could result in
exposure to hazardous laser radiation. There are no
serviceable parts inside the CD-ROM drive. Do not remove
the CD-ROM drive covers.
7
Page 10
DANGER
Some CD-ROM drives contain an embedded Class 3A or
Class 3B laser diode. Note the following.
Laser radiation when open. Do not stare into the beam,
do not view directly with optical instruments, and avoid
direct exposure to the beam.
≥≥≥≥32 Kg ≥≥≥≥55Kg
(70.5 (121.2
lbs) lbs)
Caution:
Use safe lifting practices when lifting your machine.
Caution:
Electrical current from power, telephone, and
communication cables can be hazardous. To avoid
personal injury or equipment damage, disconnect the
attached power cords, telecommunications systems,
networks, and modems before you open the covers, unless
instructed otherwise in the installation and configuration
procedures.
8
Page 11
PERIGO
Para evitar choques elétricos, não conecte ou
desconecte nenhum cabo, nem efetue instalação,
manutenção ou reconfiguração deste produto durante
uma tempestade com raios.
Para evitar choques elétricos:
O cabo de alimentação deve ser conectado a um
receptáculo corretamente instalado e aterrado.
Todos os equipamentos aos quais este produto será
conectado devem também ser conectados a
receptáculos corretamente instalados.
Quando possível, utilize uma das mãos para conectar ou
desconectar cabos de sinal, para evitar um possível
choque ao tocar duas superfícies com potenciais
elétricos diferentes.
A corrente elétrica proveniente de cabos de alimentação,
de telefone e de comunicação é perigosa. Para evitar
choques elétricos, conecte e desconecte os cabos
conforme descrito a seguir, ao instalar, movimentar ou
abrir tampas deste produto ou de dispositivos
conectados.
9
Page 12
Para Conectar
1. DESLIGUE tudo.
2. Conecte primeiro todos os
cabos nos dispositivos.
3. Conecte os cabos de sinal
nos receptáculos.
4. Conecte o(s) cabo(s) de
alimentação nas tomadas.
5. LIGUE o dispositivo.
Para Desconectar
1. DESLIGUE tudo.
2. Remova primeiro o(s)
cabo(s) de alimentação das
tomadas.
3. Remova os cabos de sinal
dos receptáculos.
4. Remova todos os cabos
dos dispositivos.
10
Page 13
cuidado:
Ao substituir a bateria, utilize apenas o Número de Peça
IBM 33F8354 ou um tipo de bateria equivalente
recomendado pelo fabricante. Se seu sistema possuir um
módulo com uma bateria de lítio, substitua-o apenas pelo
mesmo tipo de módulo, produzido pelo mesmo fabricante.
A bateria contém lítio e pode explodir se não for utilizada,
manuseada e descartada de forma adequada.
Não:
Jogue ou coloque na água
Aqueça a mais de 100°C (212°F)
Conserte nem desmonte.
Descarte a bateria conforme requerido pelas disposições e
regulamentações locais.
cuidado:
Quando uma unidade de CD-ROM estiver instalada,
observe o seguinte.
A utilização de controles ou ajustes ou a execução de
procedimentos diferentes daqueles especificados nesta
publicação pode resultar em exposição perigosa à
radiação.
A remoção das tampas da unidade de CD-ROM pode
resultar em exposição a radiação perigosa de laser. Não
existem peças que possam ser consertadas no interior da
unidade de CD-ROM. Não remova as tampas da unidade de
CD-ROM.
11
Page 14
PERIGO
Algumas unidades de CD-ROM contém um diodo de
laser da Classe 3A ou da Classe 3B. Observe o
seguinte.
Radiação de laser quando aberto. Não olhe diretamente
para o feixe de laser, não olhe diretamente com
instrumentos óticos, e evite exposição direta ao raio.
(70,5 (121,2
lbs) lbs)
cuidado:
Utilize práticas seguras para levantamento de peso ao
levantar sua máquina.
cuidado:
A corrente elétrica proveniente de cabos de alimentação,
de telefone e de comunicação é perigosa. Para evitar
ferimentos pessoais ou danos aos equipamentos,
desconecte os cabos de alimentação, sistemas de
telecomunicação, redes e modems antes de abrir as
tampas, a menos que receba outras instruções nos
procedimentos de instalação e configuração.
≥≥≥≥32 Kg ≥≥≥≥55Kg
12
Page 15
13
Page 16
14
Page 17
15
Page 18
16
Page 19
17
Page 20
DANGER
Pour éviter tout risque de choc électrique, ne manipulez
aucun câble et n'effectuez aucune opération
d'installation, d'entretien ou de reconfiguration de ce
produit au cours d'un orage.
Pour éviter tout risque de choc électrique :
Les cordons d'alimentation du présent produit et de
tous les appareils qui lui sont connectés doivent
être branchés sur des socles de prise de courant
correctement câblés et mis à la terre.
Afin d'éviter tout risque de choc électrique provenant
d'une différence de potentiel de terre, n'utilisez qu'une
main, lorsque cela est possible, pour connecter ou
déconnecter les cordons d'interface.
Le courant électrique passant dans les câbles de
communication, ou les cordons téléphoniques et
d'alimentation peut être dangereux. Pour éviter tout
risque de choc électrique, lorsque vous installez ou que
vous déplacez le présent produit ou des périphériques
qui lui sont raccordés, reportez-vous aux instructions cidessous pour connecter et déconnecter les différents
cordons.
Connexion
1. Mettez les unités hors
tension.
2. Commencez par brancher
tous les cordons sur les
unités.
3. Branchez les câbles
d'interface sur les prises.
4. Branchez les cordons
d'alimentation sur un socle
de prise de courant.
5. Mettez les unités sous
tension.
18
Déconnexion
1. Mettez les unités hors
tension.
2. Commencez pas
débrancher les cordons
alimentation des socles
de prise de courant.
3. Débranchez les câbles
d'interface des prises.
4. Débranchez tous les
câbles des unités.
Page 21
attention:
Remplacez la pile usagée par une pile de référence
identique exclusivement - voir la référence IBM - ou par une
pile équivalente recommandée par le fabricant. Si votre
système est doté d'un module contenant une pile au
lithium, vous devez le remplacer uniquement par un
module identique, produit par le même fabricant. La pile
contient du lithium et présente donc un risque d'explosion
en cas de mauvaise manipulation ou utilisation.
Ne la jetez pas à l'eau.
Ne l'exposez pas à une température supérieure à
100°C.
Ne cherchez pas à la réparer ou à la démonter.
Pour la mise au rebut, reportez-vous à la réglementation en
vigueur.
attention:
Si une unité de CD-ROM est installée, prenez connaissance
des informations suivantes :
Pour éviter tout risque d'exposition au rayon laser,
respectez les consignes de réglage et d'utilisation des
commandes, ainsi que les procédures décrites dans le
présent document.
Pour éviter une exposition directe au rayon laser, n'ouvrez
pas l'unité de CD-ROM. Vous ne pouvez effectuer aucune
opération de maintenance à l'intérieur.
19
Page 22
DANGER
Certaines unités de CD-ROM contiennent une diode
laser de classe 3A ou 3B. Prenez connaissance des
informations suivantes :
Rayonnement laser lorsque le carter est ouvert. Évitez
de regarder fixement le faisceau ou de l'observer à l'aide
d'instruments optiques. Évitez une exposition directe au
rayon.
attention:
Ce produit pèse un poids considérable. Faites-vous aider
pour le soulever.
≥≥≥≥32 Kg ≥≥≥≥55Kg
20
Page 23
Le courant électrique circulant dans les câbles de
communication et les cordons téléphoniques et
d'alimentation peut être dangereux. Pour votre sécurité et
celle de l'équipement, avant de retirer les carters, mettez
celui-ci hors tension et déconnectez ses cordons
d'alimentation, ainsi que les câbles qui le relient aux
réseaux, aux systèmes de télécommunication et aux
modems (sauf instruction contraire mentionnée dans les
procédures d'installation et de configuration).
VORSICHT
Aus Sicherheitsgründen bei Gewitter an diesem Gerät
keine Kabel anschließen oder lösen. Ferner keine
Installations-, Wartungs- oder Rekonfigurationsarbeiten
durchführen.
Aus Sicherheitsgründen:
Gerät nur an eine Schutzkontaktsteckdose mit
ordnungsgemäß geerdetem Schutzkontakt
anschließen.
Alle angeschlossenen Geräte ebenfalls an
Schutzkontaktsteckdosen mit ordnungsgemäß
geerdetem Schutzkontakt anschließen.
Signalkabel möglichst einhändig anschließen oder lösen,
um einen Stromschlag durch Berühren von Oberflächen
mit unterschiedlichem elektrischem Potential zu
vermeiden.
Elektrische Spannungen von Netz-, Telefon- und
Datenübertragungsleitungen sind gefährlich. Um einen
Stromschlag zu vermeiden, nur nach den Anweisungen
arbeiten, die für Installation, Transport oder Öffnen von
Gehäusen dieses Produkts oder angeschlossenen
Einheiten gelten.
21
Page 24
Kabel anschließen
1. Alle Geräte ausschalten
und Netzstecker ziehen.
2. Zuerst alle Kabel an
Einheiten anschließen.
3. Signalkabel an
Anschlußbuchsen
anschließen.
4. Netzstecker an Steckdose
anschließen.
5. Gerät einschalten.
achtung:
Eine verbrauchte Batterie nur durch eine Batterie mit der
IBM Teilenummer 33F8354 oder durch eine vom Hersteller
empfohlene Batterie ersetzen. Wenn Ihr System ein Modul
mit einer Lithium-Batterie enthält, ersetzen Sie es immer
mit dem selben Modultyp vom selben Hersteller. Die
Batterie enthält Lithium und kann bei unsachgemäßer
Verwendung, Handhabung oder Entsorgung explodieren.
Die Batterie nicht
•
mit Wasser in Berührung bringen.
• über 100 C erhitzen.
•
reparieren oder zerlegen.
Kabel lösen
1. Alle Geräte ausschalten.
2. Zuerst Netzstecker von
Steckdose lösen.
3. Signalkabel von
Anschlußbuchsen lösen.
4. Alle Kabel von Einheiten
lösen.
Die örtlichen Bestimmungen für die Entsorgung von
Sondermüll beachten.
22
Page 25
achtung:
Wenn ein CD-ROM-Laufwerk installiert ist, beachten Sie
folgendes. Steuer- und Einstellelemente sowie Verfahren
nur entsprechend den Anweisungen im vorliegenden
Handbuch einsetzen. Andernfalls kann gefährliche
Laserstrahlung auftreten.
Das Entfernen der Abdeckungen des CD-ROM-Laufwerks
kann zu gefährlicher Laserstrahlung führen. Es befinden
sich keine Teile innerhalb des CD-ROM-Laufwerks, die vom
Benutzer gewartet werden müssen. Die Verkleidung des
CD-ROM-Laufwerks nicht öffnen.
23
Page 26
VORSICHT
Manche CD-ROM-Laufwerke enthalten eine eingebaute
Laserdiode der Klasse 3A oder 3B. Die nachfolgend
aufgeführten Punkte beachten.
Laserstrahlung bei geöffneter Tür. Niemals direkt in den
Laserstrahl sehen, nicht direkt mit optischen
Instrumenten betrachten und den Strahlungsbereich
meiden.
achtung:
Beim Anheben der Maschine die vorgeschriebenen
Sicherheitsbestimmungen beachten.
achtung:
An Netz-, Telefon- und Datenleitungen können gefährliche
elektrische Spannungen anliegen. Um eine Gefährdung des
Benutzers oder Beschädigung des Geräts zu vermeiden, ist
der Server auszuschalten. Die Verbindung zu den
angeschlossenen Netzkabeln,
Telekommunikationssystemen, Netzwerken und Modems
ist vor dem Öffnen des Servergehäuses zu unterbrechen
(in Installations- und Konfigurationsanweisungen nicht
anders angegeben).
≥≥≥≥32 Kg ≥≥≥≥55Kg
24
Page 27
PERICOLO
Per evitare il pericolo di scosse elettriche durante i
temporali, non collegare o scollegare cavi, non effettuare
l'installazione, la manutenzione o la riconfigurazione di
questo prodotto.
Per evitare il pericolo di scosse elettriche:
collegare il cavo di alimentazione ad una presa
elettrica correttamente cablata e munita di terra di
sicurezza;
collegare qualsiasi apparecchiatura collegata a
questo prodotto ad una presa elettrica correttamente
cablata e munita di terra di sicurezza.
Quando possibile, collegare o scollegare i cavi di segnale
con una sola mano per evitare il rischio di scosse
derivanti dal contatto con due superfici a diverso
potenziale elettrico.
La corrente elettrica circolante nei cavi di alimentazione,
del telefono e di segnale è pericolosa. Per evitare scosse
elettriche, collegare e scollegare i cavi come descritto
quando si effettuano l'installazione, la rimozione o
l'apertura dei coperchi di questo prodotto o durante il
collegamento delle unità.
Per collegare
1. SPEGNERE tutti i dispositivi.
2. Collegare prima tutti I cavi
alle unità.
3. Collegare i cavi di segnale
alle prese.
4. Collegare il(i) cavo(i) di
alimentazione alla presa
elettrica.
5. ACCENDERE le unità.
Per scollegare
1. SPEGNERE tutti i
dispositivi.
2. Rimuovere prima il(i)
cavo(i) di alimentazione
dalla presa elettrica.
3. Rimuovere i cavi di
segnale dalle prese.
4. Rimuovere tutti i cavi dalle
unità.
25
Page 28
ATTENZIONE:
Quando si sostituisce la batteria, utilizzare solo una
batteria IBM o batterie dello stesso tipo o di tipo
equivalente consigliate dal produttore. Se il sistema di cui
si dispone è provvisto di un modulo contenente una
batteria al litio, sostituire tale batteria solo con un tipo di
modulo uguale a quello fornito dal produttore. La batteria
contiene litio e può esplodere se utilizzata, maneggiata o
smaltita impropriamente.
Evitare di:
•
Gettarla o immergerla in acqua
•
Riscaldarla ad una temperatura superiore ai
100°C
• Cercare di ripararla o smaltirla
Smaltire secondo la normativa in vigore (D.Lgs 22 del
5/2/97) e successive disposizioni nazionali e locali.
ATTENZIONE:
Quando è installata un'unità CD-ROM, notare quanto segue:
L'utilizzo di controlli, regolazioni o l'esecuzione di
procedure non descritti nel presente manuale possono
provocare l'esposizione a radiazioni pericolose.
L'apertura di un'unità CD-ROM può determinare
l'esposizione a radiazioni laser pericolose. All'interno
dell'unità CD-ROM non vi sono parti su cui effettuare
l'assistenza tecnica. Non rimuovere i coperchi dell'unità
CD-ROM.
26
Page 29
PERICOLO
Alcune unità CD-ROM contengono all'interno un diodo
laser di Classe 3A o Classe 3B. Prestare attenzione a
quanto segue:
Aprendo l'unità vengono emesse radiazioni laser. Non
fissare il fascio, non guardarlo direttamente con
strumenti ottici ed evitare l'esposizione diretta al fascio.
ATTENZIONE:
Durante il sollevamento della macchina seguire delle
norme di di sicurezza.
ATTENZIONE:
La corrente circolante nei cavi di alimentazione, del
telefono e di segnale è pericolosa. Per evitare situazioni
pericolose per le persone o danneggiamenti
all'apparecchiatura, scollegare i cavi di alimentazione, i
sistemi di telecomunicazioni, le reti e ed i modem prima di
aprire i coperchi se non diversamente indicato nelle
procedure di installazione e configurazione.
≥≥≥≥32 Kg ≥≥≥≥55Kg
27
Page 30
28
Page 31
29
Page 32
30
Page 33
PELIGRO
Para evitar una posible descarga eléctrica, no conecte ni
desconecte los cables ni lleve a cabo ninguna operación
de instalación, de mantenimiento o de reconfiguración de
este producto durante una tormenta eléctrica.
Para evitar una posible descarga:
El cable de alimentación debe conectarse a un
receptáculo con una instalación eléctrica correcta y
con toma de tierra.
Los aparatos a los que se conecte este producto
también deben estar conectados a receptáculos con
la debida instalación eléctrica.
Cuando sea posible, utilice una sola mano para conectar
o desconectar los cables de señal a fin de evitar una
posible descarga al tocar dos superficies con distinto
potencial eléctrico.
La corriente eléctrica de los cables de comunicaciones,
teléfono y alimentación puede resultar peligrosa. Para
evitar una posible descarga, siga las indicaciones de
conexión y desconexión de los cables siempre que tenga
que instalar, mover o abrir las cubiertas de este producto
o de los dispositivos acoplados.
Instrucciones de conexión
1. Apague todos los
componentes (OFF).
2. En primer lugar, conecte
todos los cables a los
dispositivos.
3. Conecte los cables de señal
a los receptáculos.
4. Conecte los cables de
alimentación a las tomas.
5. Encienda el dispositivo
(ON).
Instrucciones de
desconexión
1. Encienda todos los
componentes (ON).
2. En primer lugar, retire los
cables de alimentación de
las tomas.
3. Retire los cables de señal
de los receptáculos.
4. Retire todos los cables de
los dispositivos.
31
Page 34
caution:
Al cambiar la batería, utilice únicamente la batería IBM
Número de pieza 33F8354 o un tipo de batería equivalente
recomendado por el fabricante. Si el sistema tiene un
módulo que contiene una batería de litio, sustitúyalo
únicamente por el mismo tipo de módulo del mismo
fabricante. La batería contiene litio y puede explotar si no
se utiliza, manipula o desecha correctamente.
Lo que no debe hacer
•
Tirar o sumergir el producto en agua.
•
Exponer el producto a una temperatura superior a
100°C.
•
Reparar o desmontar el producto.
Cuando quiera desechar la batería, siga las disposiciones y
reglamentaciones locales.
caution:
Cuando instale una unidad de CD-ROM, tenga en cuenta la
siguiente información.
Si se llevan a cabo controles o ajustes o se utilizan
métodos que no se atengan a lo aquí especificado, se
puede producir una exposición peligrosa a las radiaciones.
Si se retiran las cubiertas de la unidad de CD-ROM, se
puede producir una peligrosa exposición a radiaciones de
láser. Dentro de la unidad de CD-ROM no existen piezas
reparables. No retire las cubiertas de la unidad de CD-ROM.
32
Page 35
PELIGRO
Algunas unidades de CD-ROM tienen incorporado un
diodo de láser de Clase 3A o de Clase 3B Tenga en
cuenta la siguiente información.
Cuando la unidad está abierta se generan emisiones de
rayos láser. No dirija la mirada al haz, no lo observe
directamente con instrumentos ópticos y evite la
exposición directa.
caution:
Alce la máquina con cuidado; el sobrepeso podría causar
alguna lesión.
caution:
La corriente eléctrica de los cables de comunicaciones, de
teléfono y de alimentación puede resultar peligrosa. Para
evitar posibles lesiones o daños del aparato, desconecte
los cables de alimentación, los sistemas de
telecomunicaciones, las redes y los módems antes de abrir
las cubiertas del servidor, salvo que se indique lo contrario
en las instrucciones de las operaciones de instalación y
configuración.
≥≥≥≥32 Kg ≥≥≥≥55Kg
33
Page 36
Laser Compliance Statement
The CD/DVD-ROM drive in the computer is a laser product. The
CD/DVD-ROM drive's classification label (sample shown below)
is located on the
drive.
CLASS 1 LASER PRODUCT
APPAREIL A LASER CLASSE 1
LASER KLASSE 1
LUOKAN 1 LASERLAITE
PRODUIT LASER
CATEGORIE 1
The CD/DVD-ROM drive is certified in the U.S. to conform to
the requirements of the Department of Health and Human
Services 21 Code of Federal Regulations (DHHS 21 CFR)
Subchapter J for Class 1 laser products.
In other countries, the drive is certified to conform to the
requirements of EN60825.
Class 1 laser products are not considered to be hazardous. The
CD/DVD-ROM drive has an internal Class 1, 0.5-milliwatt,
aluminum gallium-arsenide laser that operates at a wavelength
of 760 to 810 manometers.
The design of the laser system and the CD/DVD-ROM drive
ensures that there is no exposure to laser radiation above a
Class 1 level during normal operation, user maintenance, or
servicing conditions.
34
Page 37
Trademarks
The following are trademarks of the IBM Corporation in
the United States or other countries or both:
Operating System/2 OS/2
AT Personal System/2
HelpCenter PS/1
IBM PS/2
Intel, Pentium, MMX, EtherExpress, and LANDesk are
trademarks or registered trademarks of Intel Corporation.
Microsoft, MS-DOS, Windows, and Windows NT are
trademarks or registered trademarks of Microsoft
Corporation.
Other company, product, and service names may be
trademarks or service marks of others.
35
Page 38
Preface
This manual contains service information for the
A (SL-A)
This manual is intended to be used as a stand-alone document
to service Machine type 2193, 2194, 2196, 2197, 6344 and
6345 product. It is divided into the following chapters:
Notices
required to service this computer.
General Information
Check Procedures
locating the failure Field Replaceable Unit (FRU).
Diagnostic Aids
isolating failures.
Repairing Information
disassemble and reassemble the computer.
Parts/Test Point Locations
descriptions of the locations of the major parts, jumpers, and
connectors.
Safety Inspection Guide
a machine for safety problems before putting the machine under
a Maintenance Agreement.
model of the IBM Personal Computer, worldwide.
contains important safety information and notices
contains a brief description of this manual.
provide step-by-step instructions that aid in
explain how to use the diagnostics tools for
contains illustrations and descriptions to
contains illustrations and
contains information about inspecting
Service Level
Parts Catalog
numbers for individual FRUs.
Appendix A, FRU Number Index
in numerical order.
Appendix B, Online Support Information
support information.
contains specific terms and words in alphabetical order.
Index
contains descriptions, illustrations, and part
contains part numbers listed
contains online
36
Page 39
General Information
General Information....................................................... 37
Introduction ...................................................................... 38
Product Overview............................................................. 38
Hardware Interfaces......................................................... 43
CMOS Reset.................................................................... 45
Flash (BIOS) Update Procedure....................................... 46
BIOS-contained Model Number and Serial Number ......... 47
BIOS Setup Utility ............................................................48
Working with the Setup Menus................................... 48
Start Options.............................................................. 50
Advanced Setup ........................................................ 52
Power Management Setup......................................... 56
ISA Legacy Resource ................................................ 58
Set Password............................................................. 58
Specifications................................................................... 59
Operating Requirements .................................................. 60
Special Tools ................................................................... 61
Copyright IBM Corp. 2000
37
Page 40
Introduction
This chapter gives a general overview of the Machine Type
2193, 2194, 2196, 2197, 6344 and 6345, describes the
standard and optional features, and details functional and
environmental specifications. The machine type 2196, 2197 and
6344 are desktop models. The machine type 2193, 2194 and
6345 are micro tower models.
Product Overview
All the machine type mentioned above contain three PCI slots,
and the system board supports the AMD K6-2 processor and
Intel Pentium III processors.
Listed below are system features:
Processors (Machine Type 2193 and 2196)
Processor with the capabilities of 3D Now™! technology
•
Socket-7 Zero Insertion Force (ZIF) connector. You must
•
remove the old processor to install an upgrade processor.
Detachable CPU heat sink with fan.
•
One of the following processors can be installed:
•
AMD K6-2 550 MHZ CPU with 3D Now™! technology
−
AMD K6-2 500 MHZ CPU with 3D Now™! Technology
−
AMD K6-2 533 MHZ CPU with 3D Now™! technology
−
Processors (Machine Type 2194, 219, 6344 and 6345)
Socket 370
•
Detachable CPU heat sink with fan.
•
One of the following processors:
•
Intel Celeron 533 MHZ CPU
−
Intel Celeron 500 MHZ CPU
−
Intel Celeron 600 MHZ CPU
−
Intel PIII 550 MHZ CPU
−
Intel PIII 600 MHZ CPU
−
38
Page 41
Intel PIII 667 MHZ CPU
−
Memory
512-KB Pipeline Burst Static RAM (PBSRAM). Fixed
•
onboard.
168-pin synchronous dynamic random access memory
•
(SDRAM), dual inline memory module (DIMM) sockets.
2 memory sockets.
−
16-MB, 32-MB, 64-MB or 128-MB DIMM.
−
Maximum memory is 512MB.
−
External Ports
Video port (15-pin D-sub connector)
•
Parallel port (25-pin D-sub connector)
•
Serial port (9-pin D-sub connector)
•
Game/MIDI port (15-pin D-sub connector)
•
Keyboard port (6-pin PS/2 mini-din connector)
•
Mouse port (6-pin PS/2 mini-din connector)
•
Four USB ports
•
For 2194, 6345 and 6344 (in the US, LA and Canada)
systems will only have 2 USB ports
10/100 Mbps Ethernet port
•
This setting is not supported in 2194 systems. For 6344
systems in the US, LA and Canada will use an Ethernet
card.
Digital Flat Panel port (only supported in some models)
•
Microphone-in jack
•
Line-out jack
•
Line-in jack
•
Diskette Drive
AT-type
•
3.5-in. 1.44MB slimline diskette drive.
•
39
Page 42
Hard Disk Drive
3.5-in., 1-in. height IDE AT drive.
•
512 KB cache buffer in hard disk drive.
•
Average and minimum 11.1 ms seek time, access time
•
varies for the hard disk drive and the hard disk drive
manufacturer.
CD-ROM Drive
5.25-in. high-performance, 40X CD-ROM IDE/AT drive.
•
Read data and play audio from standard and mini CD-ROM
•
and audio compact discs (audio CDs).
Multimedia
One pair of internal speakers.
•
Power Management
Compliant to ACPI and supports display power
•
management signaling (DPMS) monitor.
Software shutdown by Windows 98.
•
System enters standby mode if any of following conditions
•
are met:
Execute standby from the Windows 98 Start menu
−
Press system power button if it is set to act as standby
−
function. See "Power Management Setup" on page 56.
Standby timer set in the Windows 98 power utility timer
−
elapses without system activity.
Monitor enters standby mode if:
•
Windows 98 power utility timer elapses
−
System sleep timer elapses
−
Power Supply
95-watt switchable high/low voltage power supply.
•
Standard SFX power supply with +5V and +3.3V standby
•
power
40
Page 43
Internal Cabling
40-pin ribbon cable for CD-ROM and ATA-66 cable for hard
•
disk drive.
One 34-pin ribbon cable for AT diskette drive.
•
One 4-pin (2-wire) cable for hard disk drive light-emitting
•
diode (LED).
One 3-pin (3-wire) cable for power light-emitting diode
•
(LED).
One 2-pin (2-wire) cable for power switch.
•
One 16-pin game port cable.
•
Modem
56.6 Kbps PCI plug and play modem adapter card with
•
data/fax features.
Telephone line-out (RJ-11) connector (Not available for all
•
models).
Telephone line-in (RJ-11) connector.
•
IBM Monitor
Super video graphics array (SVGA) monitor.
•
Compliant to VESA power saving mode.
•
Connector for a detachable grounded 3-wire power cord.
•
1.8-m (5.8-ft) attached signal cable.
•
Auto-sensing power input for 100 V ac to 240 V ac.
•
Keyboard
PS/2 104-key rubber dome IBM Keyboard with 1.8-m (5.8-ft)
•
cable. Keyboard is Geography/Model dependent.
Mouse
2 button mouse connected to the mouse port with 1.8-m
•
(5.8-ft) cable.
41
Page 44
Hardware Interfaces
The following peripheral interfaces for adapters, options, and
drives are supported in the system unit.
Table 1-1 System Board Hardware Interfaces
Item Interface
Expansion slot for
I/O adapter cards
Hard Disk Drives
CD/DVD-ROM
Drive
Diskette Drive AT diskette interface
Video Physical interface is compatible with
Modem One 56.6 Kbps PCI plug and play
Three PCI (peripheral component
interconnect) v2.1 compatible
expansion slots that operate at 33
MHz bus speed. PCI slot 1 can hold a
short (175mm) PCI adapter card. PCI
slot 2 can hold a PCI adapter card
measuring 165 mm in length (or less).
PCI slot 3 can hold a PCI adapter
card measuring 236 mm in length (or
less). The desktop model (machine
type 2196, 2197 and 6344) only
support low profile PCI interface.
(169mm)
Two PCI local bus Enhanced IDE v1.0
compatible hard disk drive interfaces
that support PIO mode up to mode 4,
DMA 32-bit access up to mode 2 and
Ultra 33 Synchronous DMA up to
mode 2 (33M bytes/sec).
5.25-in. high-performance, forty
speed (40X) CD-ROM IDE/AT drive
Support Bootable CD-ROM Format
specification version 1.0.
Compliant to Audio-CD, Video-CD,
CD-ROM/XA, Karaoke-CD, and
Photo-CD (both single and multisession) format.
the IBM Personal System/2 (PS/2)
VGA interface.
SiS540, SIS 630 and Intel 810e VGA
on board.
modem adapter card with data/fax
features.(not standard in 6344 and
6345 systems)
42
Page 45
Table 1-1 System Board Hardware Interfaces
Item Interface
Audio For 2194 and 6345 systems, use ADI
Pointing device IBM PS/2-compatible mouse
Keyboard device IBM PS/2-compatible keyboard
Serial port
Parallel port Supports SPP (IBM PC/AT, PS/2)
Game port
Ethernet Port
USB
1881 Codec. All other models use
Cirrus Logic 4299 Codec.
9-pin connector with RS232D
electrical interface
compatible, EPP (IEEE 1284
compliance), ECP (IEEE 1284
compliance) interface.
Game port interface for joystick. It
also supports MIDI.
Only 2194 and some 2193 models do
not have Ethernet on board
USB controller integrated in core logic
chip set.
43
Page 46
CMOS Reset
This system does not deny access to BIOS Setup Utility.
Execute “Load BIOS Default Settings” in BIOS Setup to clear
the corrupted CMOS data. See “Loading the Default Settings”
on page 49.
44
Page 47
Flash (BIOS) Update Procedure
NOTE:
1. Prepare a bootable DOS diskette with AWDFLASH.EXE
2. Insert the diskette and boot from drive A.
3. At the DOS prompt, type
4. The screen shows: “Do You Want To Save Bios (Y/N)”.
5. When the screen shows: “Are You Sure To Program (y/n)”,
6. The program updates the BIOS automatically.
7. Wait for the update to complete.
8. Press
The flash update procedure does not change the
model number and serial number information in BIOS.
and VXXYYZZ.BIN files
NOTE:
WARNING:
and then press
Type Y if you want to save old bios data, and N if you do
not.
type Y to flash and update the system bios.
WARNING:
BIOS is completely updated.
The AWDFLASH.EXE is flash utility programs.
The VXXYYZZ.BIN is a BIOS source code binary
file.
Do not boot with any memory related driver
such as HIMEM.SYS, EMS.SYS ….
A:> AWDFLASH VXXYYZZ
.
Enter
Do not turn off the system power while the
BIOS is programming, or the flash ROM will
be destroyed.
to Reset (or press
F1
to exit) the system after the
F10
.BIN
45
Page 48
BIOS-contained Model Number and Serial Number
The model number and serial number information is stored in
BIOS ROM and displayed in the “Model Information” of BIOS
Setup main menu. If a repair is completed by replacing the
system board or installing a new BIOS ROM, then you need to
enter the original system model number and serial number in
the new BIOS ROM.
To enter the model number and serial number into BIOS:
1. Prepare a bootable DOS diskette with VPD.EXE files.
2. Insert the diskette and boot from drive A.
WARNING:
3. At the DOS prompt, type
will be asked if you want to update the serial number, type
to continue. When the screen shows:
Y
Enter the serial number and press
can type a maximum of 7 characters (without spaces).
Follow the instructions on the screen to complete the
procedure.
4. Type
input model number and serial number information.
Do not boot with any memory related driver
such as HIMEM.SYS, EMS.SYS ….
then press
A:>VPD
Serial Number:
Enter
A:>VPD
and press
to display and verify your
Enter
. You
Enter
to continue. You
46
Page 49
BIOS Setup Utility
The Setup Utility lets you review and change important
information about the computer and its hardware.
Working with the Setup Menus
Starting the Setup Utility
Follow these steps to enter Setup when the computer is off:
1. Turn on your monitor.
2. Turn on the system unit.
3. When you see the IBM logo, press
to enter Setup and
F1
display the Main Menu.
Refer to the Setup Utility Main Menu below.
Configuration/Setup Utility
Select option:
System Summary
Product Data
Devices and I/O Ports
Start Options
Date and Time
Advanced Setup
Power Ma nagemen t Setup
ISA Legacy Resource
PC Healt h Stat us
Load Optimized Defaults
Set Password
Save & Exit Setup
Exit Without Sav ing
Move
Enter:select
Value F10:Save
Esc:Exi t F1:Help
47
Page 50
The following table lists specific keys on the keyboard that will
help you move through the Setup menus:
Keys Function
Down- or
up-arrow
key
Left- or
rightarrow key
F1 Press this key if you want help for a selected
Esc
Enter Press this key to choose a highlighted option
Changing Parameter Settings
In the Setup menus, the configuration information that you can
change is enclosed in brackets like these: [ ]. You cannot
change any information that is not enclosed in brackets. Use
the up- or down-arrow keys to highlight options then press Enter
to display a menu. When changing the setting of a particular
parameter, highlight the setting then use the left- or right-arrow
key to change the setting.
Use these arrow keys to highlight an option
on the menu. (Press the
the option.)
Use these arrow keys to make a selection
and change an option’s setting. In some
menus, you can use these keys to move from
one field to another.
item in a menu.
After viewing or making changes to the
settings on a menu, press this key to exit the
menu.
from a menu.
Enter
key to choose
Loading the Default Settings (Setup Defaults)
When you purchase an IBM personal computer, it is already
configured for use. The original configuration settings, also
called factory or default settings, are stored in the CMOS. Setup
includes an option Load Optimized Default Settings that allows
you to reload the original configuration at any time.
If you have made changes in Setup but would like to restore the
default settings, follow these steps:
1. From the main menu, highlight the option Load Optimized
Default Settings then press Enter. A dialog box appears
confirming if you want to load the default settings.
2. Type Y to select YES, then press
3. Highlight the option
4. Type Y to select Yes, then press
in CMOS.
Save & Exit Setup
Enter
, then press
to save the changes
Enter
Enter
.
48
Page 51
You must load the Setup default settings in the following
instances:
When you replace the system battery
−
When you customize your system configuration
−
settings and some resource assignments conflict
causing the computer to hang.
Exiting Setup (Save & Exit Setup/Exit Without Saving)
Press Esc to return to the main menu when you have finished
viewing settings and making changes. From this location, you
can exit Setup and save your changes or exit without saving
your changes.
Follow these steps to exit Setup:
1. From the main menu, press the
2. The Exit Setup dialog box appears saying Quit Without
Saving (Y/N) ? Type Y if you want to quit directly.
You also can Exit the Setup via highlighting the
option or
Setup
dialog box directions.
Start Options
Setup automatically updates this menu when you do either of
the following:
Add or change hardware on your computer
−
Make changes to other menus in Setup and save those
−
changes
To view the computer information such as the model number,
serial number, and BIOS version and date, select the
CMOS Setup
displayed are not configurable.
Exit without Saving
option from the Setup main menu. The items
key.
Esc
option and follow the
Save & Exit
Standard
49
Page 52
Virus Warning
Determines if the BIOS will monitor the boot sector and partition
table of the hard disk drive for any attempt at modification. If
any attempt is made, the BIOS will halt the system and an error
message will appear.
Afterwards, if necessary, you will be able to run an anti-virus
program to locate and remove the problem before any damage
is done.
Quick Power On Self Test
Speeds up Power On Self Test (POST) after you power up the
computer. If it is set to Enabled, BIOS will shorten or skip some
check items during POST.
Swap Floppy Drive
Determines if the swap floppy drive is enabled or not.
Boot Up Numlock Status
Determines the default state of the numeric keypad. By default,
the system boots up with NumLock on.
Gate A 20 Option
This setting allows you to select how the gate A20 is handled.
Initially, the gate A20 was handled via a pin on the keykoard.
Today, the system chipset provide more common and much
faster support than keybords.
Typematic Rate Setting
Determines if the typematic rate is to be used. When disabled,
continually holding down a key on your keyboard generates
only one instance. In other words, the BIOS will only report that
the key is down. When the typematic rate is enabled, the BIOS
will report as before, but will wait a moment. If the key is still
down, it will report that the key has been depressed repeatedly.
You might use this feature to accelerate cursor movements with
the arrow keys.
Typematic Rate (Chars/Sec)
When the typematic rate is enabled, you can select the rate at
which the keys are accelerated.
50
Page 53
Typematic Delay (Msec)
When the typematic rate is enabled, you can select the delay
between when the key was first depressed and when the
acceleration begins.
Security Option
Determines the access limitation to the system and Setup, or
just Setup.
Report No Diskette Drive for Win 95
Select
system contains no floppy drive for compatibility with Windows
95 logo certification. Also select
Control Field in the
Halt on
Determines under what conditions the power-on self test (POST)
will halt when errors are detected.
Date and Time
Allows you to set date and time.
Advanced Setup
You can set up some advanced hardware features in this
function. If they are configured incorrectly, the system might
malfunction.
Cache Control
Determines the internal cache and external cache will be
enabled or disabled. If enabled, the memory access will speed
up.
to release IRQ6 (Interrupt Request) when the
YES
Devices and I/O Ports
Disabled
for the Onboard FDC
menu.
51
Page 54
ROM Shadowing
z
Video BIOS Shadowing
video BIOS will be copied to RAM. However, it is
optional depending on chipset design. Video Shadow
will increase the video speed.
z
C8000- DFFF Shadowing
option ROMs will be copied to RAM.
Devices and I/O ports
The options in this menu item are used to configure the devices
and the I/O ports that this system has.
Diskette Drive A
Determines the type of Diskette Drive A.
PS/2 Mouse Function
Determines the mouse function is enabled or disabled.
On Board Audio
Determine the on board Audio function to be enabled or
disabled.
On Board LAN
Determines the on board LAN function to be enabled or
disabled.
Serial Port Setup
Determines the I/O port address and Interrupt Request Number
of serial port.
option determines whether
option determines if the
Parallel Port Setup
Determines the I/O port address and Interrupt Request Number
of parallel port.
52
Page 55
USB Setup
The options in this menu item are used to enable the USB
(Universal Serial Bus) functions.
USB Controller
Select
enabled
USB Keyboard Support
Select
enabled
Controller must be set to
IDE Drives Setup
PIO (Programmed Input/Output)
IDE device driver controllers can support up to two separate
drives. These drives have a master/slave relationship which is
determined by the cabling configuration used to attach them to
the controller.
PIO means Programmed Input/Output. Rather than have the
BIOS issue a series of commands to effect a transfer to or from
the disk drive, PIO allows the BIOS to tell the controller what it
wants and then let the controller and the CPU perform the
complete task by themselves. This is simpler and more efficient.
if you will use USB device.
to use a USB keyboard. Also the USB
enabled
.
Your system suports five modes, numbered from 0 to 4, which
primarily differ in timing. When Auto(default) is selected, the
BIOS will select the best available mode. This is true for the
next four setup items:
1. IDE Primary Master PIO
2. IDE Primary Slave PIO
3. IDE Secondary Master PIO
4. IDE Secondary Slave PIO
53
Page 56
Ultra DMA (Direct Memory Access)
This setting allows you to speed up data transfer between the
IDE devices and your system. Select the
it or select disabled to disable it.
IDE Brust Mode
Determines the acceleration of data transfer for IDE devices.
IDE Data Port Post write
Determines the data transfer in the manner of “post write”
feature.
IDE HDD Block Mode
Determines the automatic detection of the optimal number of
block.
Video Setup
Select this menu item to modify the video settings.
System Shared Memory Size
Determines whether 2MB, 4MB, 8MB, 16MB, 32MB, or 64MB of
system memory is to be used by video.
option to enable
Auto
Init Display First
Specify which video subsystem to initialize first.
PS/2 Mouse Detect Function
Determines whether the power-on self test will check to see if a
mouse is acctached to the mouse connector.
54
Page 57
Onboard FDD Control
Allows you to enable or disable the diskette drive (floppy disk
drive) controller.
Game Port Address
Determines the game port I/O address.
Midi Port Address
Determines the game port I/O address.
Midi Port Address
Determines the midi port IRQ (Interrupt Request) number.
Power Management Setup
The Power Management Setup allows you to configure your
system to most effectively save energy while operating in a
manner consistent with your own style of computer use.
APM
Video Off Option
Determines the video off function for power managerment.
Video off Method
Determines the manner in which the Monitor is blanked.
55
Page 58
Activity Monitor
MODEM Use IRQ
Allows you to select the IRQ to be used by the modem.
HDD Port Activity
When set to enabled, any activity taking place at the hard disk
or diskette drive will awaken the computer from a powereddown/stndby state.
COM Port Activity
When set to enabled, any activity taking place at any of the
COM ports (serial ports or modem) will awaken the computer
from a powered-down/stndby state.
LPT Port Activity
When set to enabled, any activity taking place at the parallel
port will awaken the computer from a powered-down/stndby
state.
Automatic Power On
Define automated method of waking up the computer.
ACPI Suspend Type
Determines the suspend type.
PCI/VGA Palette Snoop
Determines whether the MPEGISA/VESA VGA Cards can work
with PCI/VGA or not.
56
Page 59
ISA Legacy Resource
ISA legacy resources (DMA, Interrupts, Memory) are resources
that used by ISA adapters which are not Plug-and-Play
adapters. Don’t use this setting due to the computer only
support pci adapter cards.
CLOCK Generator Configation
This setting allows you to change the clock rate of CPU,
SDRAM, DIMM and PCI bus.
Set Password
In this option, you can set up a password to restrict access to
the Setup Utility or to your System. You can also change or
remove the password.
If you set up a password for entering setup, you must type this
password each time you want to enter the Setup utility. If you do
not type the correct password, you cannot enter Setup.
If you set up a system password, you must type this password
each time you power on your system.
57
Page 60
Specifications
Dimensions (width x depth x height):
System unit:
•
For machine type 2193, 2194 and 6345:
190 mm (7.48 in.) x 370 mm (14.57 in.) x 380 mm
−
(14.96 in.)
For machine type 2196, 2197 and 6344:
305 mm (12.45 in.) x 380.4 mm (14.97 in.) x 88 mm
−
(3.46 in.)
Weight:
System unit:
•
For machine type 2193, 2194 and 6345:
9.2 kg (20.26 lb)
−
For machine type 2196, 2197 and 6344:
8.5 kg (18.72 lb)
−
Environment:
Temperature for system unit:
•
Power on: 10° to 35°C (50° to 95°F)
−
Power off: -20° to 60°C (14° to 140°F)
−
Humidity for system unit:
•
Power on: 8% to 80%
−
Power off: 8% to 80%
−
Altitude for system unit:
•
7,000 feet
−
Power consumption:
System unit:
•
Maximum: 95-watts
−
Electrical input:
Input voltage for system unit (Sine-wave input is required) :
•
Low Range: 100 V ac to 127 V ac
−
High Range: 200 V ac to 240 V ac
−
58
Page 61
Operating Requirements
All machines require two power inputs: one on the system unit
and one on the monitor display.
The system unit comes with a voltage selector switch, allowing
selection of either 115 V ac or 230 V ac. This switch must be in
the 230 V ac position when the machine is plugged into a 230 V
ac electrical outlet.
59
Page 62
Special Tools
The following special tool is required to service this system
when running the diagnostics program (PC-Doctor):
Wrap plug, P/N 72X854
•
60
Page 63
CheckProcedures
Check Procedures.......................................................... 62
Introduction ...................................................................... 63
Start................................................................................. 64
Index of Symptoms, Messages, Error Codes, or Beeps.... 69
Troubleshooting ............................................................... 84
Factory-Installed Storage Devices.............................. 85
Factory-Installed Modem Card ................................... 87
Audio (Not Supported by Diagnostics Program) ......... 89
CD-ROM Drive........................................................... 91
Memory......................................................................92
Keyboard ................................................................... 92
Mouse........................................................................ 93
Power Supply............................................................. 96
Monitor.......................................................................99
Undetermined Problems ............................................ 101
Copyright IBM Corp. 2000
61
Page 64
Introduction
This chapter contains the check procedures used to diagnose
the causes of product failures. The diagnostic information
consists of:
This is the starting point for any diagnostic action.
Start:
Based on high-level symptoms, the check procedure directs you
to more detailed procedures to help resolve machine failures.
Index of Symptoms, Messages, Error Codes, or Beeps:
tables for BIOS Error Messages, Codes, Beeps, and Error
Symptoms list symptoms along with their probable causes, and
direct you to the applicable check procedures to help resolve
machine failures. These tables also list the field replaceable
units (FRUs) most likely to cause a particular problem.
The
Check Procedures:
Index of Symptoms, Messages, Error Codes, or Beeps tables
point you to a specific check procedure, proceed to that section.
If there are any notes or instructions at the top of the page, read
them before you begin with the procedure. Carefully read each
step of the check procedure and perform the steps as instructed.
If you do not remember the location of a specific part or test
point, or an adjustment or removal procedure, see the chapter
that contains that information. Always return to the check
procedure after you do this. In some cases, you are referred to
other check procedures to detect the cause of the failure.
When the Start check procedure or the
62
Page 65
Start
This is the entry point for all check procedures. The check
procedures use failure symptoms, Power-On Self Test (POST)
error codes, or beeps to help determine the defective field
replaceable unit (FRU). Follow the suggested check procedures
or use the diagnostics diskette to determine the problem FRU.
IMPORTANT:
This book comes with a diagnostic program diskette. This
diskette should be used ONLY with
2196, 2197, 6344 and 6345
models.
POST error codes and error messages are displayed on the
screen after the IBM logo. A beep will precede each error code
or message. Please refer to “Index of Symptoms, Messages,
Error Codes, or Beeps” on page 69 for additional help.
All voltages in the check procedures are positive unless
otherwise indicated. Use frame ground for all voltage checks
unless otherwise specified.
IMPORTANT:
NOTE:
The Recovery CD contains pre-loaded software that may
reinstall the original software and recover the system. Ensure
data and programs of the hard drive have a backup copy.
Replace FRUs ONLY when it is determined that
the error is not a result of software, loose contacts, or
dirty component surfaces. Any FRU change should
be verified by running a complete test (
All Tests
the machine. Use a flat-head screwdriver to turn the
voltage selector to the voltage setting for the area in
which you will be using the system.
If the check procedures instruct you to replace a FRU
and the error message persists, an option adapter
card might be causing the failure. Remove all option
adapter cards, one at a time, until the error changes
or the problem is no longer apparent. The problem
may be in the last card that you removed or
something associated with it.
in PC-Doctor diagnostics program).
Machine Type 2193, 2194,
. Do not use this diskette on other
There is a voltage selector on the rear panel of
Diagnostics -
How to Diagnose Combined FRUs:
consists of more than one FRU, any of the FRUs might cause
an error code. Before replacing the device or adapter, remove
the FRUs one by one to see if the symptoms change.
If an adapter or device
63
Page 66
If a newly replaced FRU does not correct the problem:
you have reached this point of the check procedures and were
instructed to replace a FRU but doing so did not correct the
problem, reinstall the original FRU and go through "Start" again.
If you want to print a copy of a BIOS Setup Utility screen to an
attached printer, press
displayed.
PLEASE READ THE FOLLOWING:
Human Error is a cause for concern when applied
to check procedures. It exists in every first time
set of analysis procedures. It is therefore
essential for effective and time-efficient servicing
that each stage of every procedure be verified.
(For example: When a symptom is found, or
when a symptom appears to have been cured;
the preceding steps should be repeated for
accuracy of analysis.)
001 - START
To begin, note the following:
Disable the setting of “Quick Power-On Self Test” from
BIOS Setup.
Disconnect all external cables and devices including
speakers and microphone from the system unit, except for
the keyboard, mouse, and monitor.
Power off the system unit before moving it or when
replacing FRUs.
Remove all adapter cards, except for the factory-installed
modem adapter card and any other IBM factory-installed
adapter cards.
Disconnect any drives except:
Ŷ 3.5-in. diskette drive
Ŷ Hard disk drive
Ŷ Factory-installed devices (such as a CD-ROM drive)
Make sure that all power cords and cables are connected
properly.
Make sure that the monitor brightness and contrast
controls are not turned down.
Power on the system unit.
NOTE:
Some monitors have a detachable system I/O signal
cable between the monitor and the system unit. In
this case, check this signal cable before replacing the
unit. See “Monitor Port Signals” on page 164 for pin
identification.
Print Screen
key, while the screen is
If
64
Page 67
Make sure that the monitor refresh rate is correct.
Note any symptoms, messages, error codes, or beeps.
Make sure that there are no diskettes or CDs in the drives.
002 - DOES AN IBM LOGO SCREEN APPEAR? (YES,
READ AHEAD. NO, GO TO STEP 004.)
Insert the diagnostics diskette in the diskette drive.
003 - DOES SYSTEM LOAD THE DIAGNOSTICS
PROGRAM FROM THE DISKETTE DRIVE? (YES,
READ AHEAD. NO, GO TO STEP 004.)
Follow the instructions on the screen and select
from the diagnostics program menu.
Select
Compare the system configuration list with the actual
Go to step 006.
004 - DO ANY MESSAGES, ERROR CODES, OR
Go to “Index of Symptoms, Messages, Error Codes, or
End.
Tech Support Form
execute, then generate a system configuration report.
devices installed in system.
If necessary, remove the machine cover and
NOTE:
Beeps” on page 69.
visually compare the devices installed in system
to those shown in the system configuration report.
SYMPTOMS APPEAR? (YES, READ AHEAD. NO,
GO TO STEP 005)
from the menu, press F5 to
Utility
65
Page 68
005 -
If the keyboard responds incorrectly, go to "Keyboard" on
page 92.
006 - DOES THE SYSTEM CONFIGURATION REPORT
CORRECTLY IDENTIFY THE DEVICES INSTALLED
IN SYSTEM? (YES, READ AHEAD. NO, GO TO STEP
007.)
Select
Select and execute
Go to step 008.
007 -
The system configuration report shows only those devices
supported by the diagnostics diskette.
If a device is missing from the list and is not factory installed,
refer to the service manual provided for that device.
Diagnostics
from the diagnostics program menu.
All Tests
.
66
Page 69
008 - DOES THE DIAGNOSTICS FINISH WITHOUT ANY
ERRORS? (YES, READ AHEAD. NO, GO TO STEP
009.)
If the
Check all adapter card jumper settings.
Check all adapter cards switch settings.
Check all adapter card cables and connectors.
Make sure that all of the above are set correctly and show
Run the Diagnostics \ All Tests again.
If an error or other symptom is displayed, go to “Index of
If no error can be detected or the symptom is intermittent,
End
009 -
If the last test stops and you cannot continue, first make
Take note of any messages, error codes, beeps, or new
If there is no error symptom or the error symptom is
Diagnostics \ All Tests
the system still indicates a failure:
the correct voltages and continuity. Replace any defective
cables or adapter cards. See “Power Supply Cable
Connector Specifications” on page 157 and the layout of
system board according the machine type in chapter 5.
Symptoms, Messages, Error Codes, or Beeps” on page 69.
go to "Undetermined Problems” on page 101.
sure all switches, power connectors, cables, and jumpers
are set correctly and show the correct voltages and
continuity.
symptoms. Go to "Index of Symptoms, Messages, Error
Codes, or Beeps" on page 69.
intermittent, go to “Undetermined Problems” on page 101.
did not detect a failure but
67
Page 70
Index of Symptoms, Messages, Error Codes, or Beeps
How to Use Error Messages:
and beeps combinations that occur to diagnose failures. If more
than one failure occurs, diagnose from the first failure that
appears. The cause of the first failure can result in false
messages, error codes, or beeps. If you did not receive any
messages, error codes, or beeps, see if the symptom is listed in
Table 2-3, "Error Symptoms List” on page 76.
ATTENTION:
POST:
as the Power-On Self Test (POST). The machine performs the
POST each time it is powered on. Use this information
throughout the diagnostic procedures. The POST is a series of
system checks and initializations that verify the correct
operation of the base system.
After a successful POST, the system attempts to load operating
system. The system can be customized for different startup
(boot) methods by the BIOS Setup Utility. See “Advanced
Setup” on page 52.
The system's default startup sequence automatically looks for
the operating system files in the hard disk if these files are not
found in the diskette.
NOTE:
Table 2-1 lists BIOS error codes, messages, and beeps to their
possible causes, table 2-3 lists error symptoms and their
possible causes. The most likely cause is listed first. Make sure
you complete all items in the cause or "Action/FRU" column.
When servicing a system, always begin with "Start" on page 64.
If the problem cannot be corrected using these two index tables,
go to “Undetermined Problems” on page 101.
When you have replaced a FRU, you must run
the diagnostics to ensure that no other activity
has been affected by the change. This system
check can be done through the diagnostics
program (Select
execute
Some diagnostic aids are resident in the machine, such
Remember that POST does not test all areas, but
only those that allow the system to operate well
enough to run the diagnostics program.
Use the messages, error codes,
All Tests
Diagnostics
from PC-Doctor).
, then select and
68
Page 71
NOTES:
If an error message and incorrect audio response occur,
diagnose the error message first.
If you cannot run the diagnostics program tests but did receive
a POST error code, diagnose the POST error message.
If you did not receive any error message, look for a description
of your error symptoms in “Error Symptoms List” in page 76.
Check all power supply voltages, switch, and jumper settings
before you replace the system board. Also check the power
supply voltages if you have a “system no-power” condition.
(“Power Supply Cable Connector Specifications” on page 157
and “Layout of System Board of the Machine Type” on page
141.)
If the problem cannot be corrected by using the “BIOS Error
Codes, Messages, And Beeps List” table and “Error Symptoms
List” table, go to "Undetermined Problems” on page 101.
Table 2-1 BIOS Error Codes, Messages, and Beeps List
BIOS Error Codes,
Messages, beeps
NOTE:
messages, codes, or beeps in left column. If directed to a
check procedure, replace the FRU indicated in the check
procedure. If no check procedure is indicated, the first
Action/FRU listed in right column is the most likely cause.
161
CMOS battery failed
162
CMOS checksum
error
164
Memory size error
To diagnose a problem, first find the BIOS error
POST Error Codes and Messages
Action/FRU
Load default settings in Setup and
reboot the system.
CMOS battery.
System board.
Make sure the equipment (diskette
drive, hard disk drive, keyboard,
mouse, etc.) are connected properly
and are set correctly in BIOS Setup.
Load default settings in setup.
CMOS battery should be replaced.
System board.
Make sure the DIMMs are inserted
properly.
System board.
69
Page 72
Table 2-1 BIOS Error Codes, Messages, and Beeps List
BIOS Error Codes,
Messages, beeps
NOTE:
messages, codes, or beeps in left column. If directed to a
check procedure, replace the FRU indicated in the check
procedure. If no check procedure is indicated, the first
Action/FRU listed in right column is the most likely cause.
201
Memory test failure.
301
Keyboard error or no
keyboard present.
662
FLOPPY DISK(S)
failure (80)
662
FLOPPY DISK(S)
failure (40)
1701
Hard disk(s)
Diagnosis failure
To diagnose a problem, first find the BIOS error
Action/FRU
Insert the memory modules in the
DIMM sockets properly, and then
reboot the system.
Memory module. See the “Step 005”
of ”Memory” on page 92 to replace
memory module.
System board.
Make sure the keyboard is connected
properly and are set correctly in BIOS
Setup.
System board.
Unable to reset floppy subsystem.
Floppy Type mismatch.
Make sure the hard disks are set
correctly in BIOS setup.
Hard disk drive cable/connection.
Hard disk drive.
System board.
70
Page 73
Table 2-1 BIOS Error Codes, Messages, and Beeps List
BIOS Error Codes,
Messages, beeps
NOTE:
messages, codes, or beeps in left column. If directed to a
check procedure, replace the FRU indicated in the check
procedure. If no check procedure is indicated, the first
Action/FRU listed in right column is the most likely cause.
1762
Primary master IDE
has changed
Primary slave IDE has
changed
Secondary master
IDE has changed
Secondary slave IDE
has changed
1780
Primary master hard
disk failure
1781
Primary slave hard
disk failure
1782
Secondary master
hard disk failure
1783
Secondary slave hard
disk failure
To diagnose a problem, first find the BIOS error
Action/FRU
Make sure that the System Boot Drive
parameter in the Startup Options of
BIOS Setup is not set to [Drive A only].
Load default settings in Setup.
Insert a system diskette into diskette
drive and reboot system.
Make sure the diskette drive
configuration setting in BIOS Setup is
correct.
Hard disk drive power.
Diskette drive.
System board.
A warning message to indicate there
has been change of IDE Primary
(Secondary) Channel Master (Slave)
device.
Load default settings in Setup.
Check IDE drive jumper. See “3.5-In.
Hard Disk Drive Jumper Locations” on
page 161.
IDE drive power.
IDE drive cable/connection.
IDE drive.
A warning message to indicate there
has been change of IDE Primary
(Secondary) Channel Master (Slave)
device.
Load default settings in Setup.
Check IDE drive jumper. See ”3.5-In.
Hard Disk Drive Jumper Locations” on
page 161.
IDE drive power.
IDE drive cable/connection.
IDE drive.
71
Page 74
Table 2-1 BIOS Error Codes, Messages, and Beeps List
BIOS Error Codes,
Messages, beeps
NOTE:
messages, codes, or beeps in left column. If directed to a
check procedure, replace the FRU indicated in the check
procedure. If no check procedure is indicated, the first
Action/FRU listed in right column is the most likely cause.
8602
Mouse error on no
Mouse present
SYSTEM HALTED,
(
CTRL-ALT-DEL
REBOOT…
Hard Disk(s) failure
(80)
Hard Disk(s) failure
(40)
Hard Disk(s) failure
(20)
Hard Disk(s) failure
(10)
Non-System disk or
disk error
Replace and strike
any key when ready
OFFENDING
PRESS A KEY TO
To diagnose a problem, first find the BIOS error
SEGMENT:
REBOOT
Action/FRU
Make sure the Mouse is connected
properly and are set correctly in BIOS
Setup.
Mouse.
Sytem board.
Indicates the present boot attempt has
) TO
been aborted and the system must be
rebooted. Press and hold down the
and
CTRL
Hard Disk Drive reset failed.
Hard Disk Drive controller diagnostics
failed.
Hard Disk Drive initialization error.
Unable to recalibrate fixed disk.
Insert a system disk into Drive A: and
press <
If you assumed the system would boot
from the hard drive, make sure the
controller is inserted correctly and all
cables are properly attached.
Be sure the disk is formatted as a boot
device. Then reboot the system.
This message is used in conjunction
with the I/O CHANNEL CHECK and
RAM PARITY ERROR messages
when the segment that has caused the
problem has been isolated.
This will be displayed at the bottom of
the screen when an error occurs that
requires you to reboot. Press any key
and the system will reboot.
Enter
ALT
>.
key and
DEL
.
72
Page 75
Table 2-1 BIOS Error Codes, Messages, and Beeps List
BIOS Error Codes,
Messages, beeps
NOTE:
messages, codes, or beeps in left column. If directed to a
check procedure, replace the FRU indicated in the check
procedure. If no check procedure is indicated, the first
Action/FRU listed in right column is the most likely cause.
PRESS F1 TO
DISABLE NMI, F2 TO
REBOOT
RAM PARITY
ERROR – CHECKING
FOR SEGMENT ...
Memory parity Error
Memory Verify Error
OFFENDING
ADDRESS NOT
FOUND
ERROR
ENCOUNTERED
INITIALIZING HARD
DRIVE
ERROR INITIALIZING
HARD DISK
CONTROLLER
FLOPPY DISK
CNTRLR ERROR OR
NO CNTRLR
PRESENT
To diagnose a problem, first find the BIOS error
at ...
at ...
Action/FRU
When BIOS detects a Non-maskable
Interrupt condition during boot, this will
allow you to disable the NMI and
continue to boot, or you can reboot the
system with the NMI enabled.
Indicates a parity error in Random
Access Memory.
Indicates a memory parity error at a
specific location. You can use this
location along with the memory map
for your system to find and replace the
bad memory chips.
Indicates an error verifying a value
already written to memory. Use the
location along with your system's
memory map to locate the bad chip.
This message is used in conjunction
with the I/O CHANNEL CHECK and
RAM PARITY ERROR messages
when the segment that has caused the
problem cannot be isolated.
Hard drive cannot be initialized. Be
sure the adapter is installed correctly
and all cables are correctly and firmly
attached. Also be sure the correct
hard drive type is selected in Setup.
Cannot initialize controller. Make sure
the cord is correctly and firmly
installed in the bus. Be sure the
correct hard drive type is selected in
Setup. Also check to see if any
jumper needs to be set correctly on
the hard drive.
Cannot find or initialize the floppy drive
controller. Make sure the controller is
installed correctly and firmly. If there
are no floppy drives installed, be sure
the Diskette Drive selection in Setup is
set to NONE.
73
Page 76
Table 2-2 BIOS Error Codes, Messages, and Beeps List
BIOS Error Codes,
Messages, beeps
NOTE:
messages, codes, or beeps in left column. If directed to a
check procedure, replace the FRU indicated in the check
procedure. If no check procedure is indicated, the first
Action/FRU listed in right column is the most likely cause.
(2: long, 1: short)
2-1-1
2- (repeatedly)
To diagnose a problem, first find the BIOS error
Action/FRU
Beeps
This code indicates that a video error
has occurred and the BIOS cannot
initialize the video screen to display
any additional information.
The code indicates that DRAM error
has occurred. See “
Memory (DIMM)” on page 123 to get
more information.
74
Page 77
Table 2-3 Error Symptoms List
Error Symptoms Action/FRU
NOTE:
in the left column. If directed to a check procedure, replace the
FRU indicated in the check procedure. If no check procedure
is indicated, the first Action/FRU listed in right column is the
most likely cause.
NOTE:
and the processor clock setting should be exactly set to match
its speed requirement before diagnosing any processor
problems.
Processor fan does
Processor test failed. Processor.
NOTE:
properly and the contact lead is clean before diagnosing any
system problems.
Memory test failed. “Memory” on page 92
Incorrect memory size
To diagnose a problem, first find the error symptom
Processor
Normally, the processor fan should be operative,
Make sure that the system is not in
not run but power
supply fan runs.
Ensure that the memory modules are installed
shown or repeated
during POST.
power saving mode. See “Power
Management Setup” on page 55.
With the system power on, measure
the voltage of processor fan connector
FN. (See “Power Supply Cable
Connector Specifications” on page 157
and refer to the connectors and
functions illustrated in chapter 5.) Its
reading should be +12Vdc.
Processor fan.
System board.
System board.
System Board
System board
Insert the memory modules in the
DIMM sockets properly, and then
reboot the system.
Memory module. See the “Step 005”
of “Memory” on page 92 to replace
memory module.
System board.
75
Page 78
Table 2-3 Error Symptoms List
Error Symptoms Action/FRU
NOTE:
in the left column. If directed to a check procedure, replace the
FRU indicated in the check procedure. If no check procedure
is indicated, the first Action/FRU listed in right column is the
most likely cause.
System works but fails
System hangs before
System hangs after
Blinking cursor only;
NOTE:
in BIOS Setup and its read/write head is clean before
diagnosing any diskette drive problems.
To diagnose a problem, first find the error symptom
to enter power
saving mode when
the “Power
Management” is set
to [Enabled], and
power saving timer
set in BIOS has
elapsed.
system boot.
system boot.
system does not
work.
Ensure that the diskette drive is configured correctly
Load default settings.
In Win98, check settings in Control
Panel Power utility.
Reload software from Recovery CD.
“Index of Symptoms, Messages, Error
Codes, or Beeps” on page 69.
“Undetermined Problems” on page
101.
Execute a system test (“Diagnostics/All
Tests” in PC-Doctor diagnostics
program) and set it to stop at “Halt on
Error” to see the potential cause of the
problem.
“Undetermined Problems” on page
101.
“Start” on page 64.
Diskette/IDE drive connection/cables
Diskette/IDE disk drives
“Undetermined Problems” on page
101.
System board
Diskette Drive
76
Page 79
Table 2-3 Error Symptoms List
Error Symptoms Action/FRU
NOTE:
in the left column. If directed to a check procedure, replace the
FRU indicated in the check procedure. If no check procedure
is indicated, the first Action/FRU listed in right column is the
most likely cause.
Media and drive are
Diskette drive does
Diskette drive test
NOTE:
BIOS Setup, cable/jumper are set correctly before diagnosing
any hard disk drive problems.
Hard disk drive test
Hard disk drive format
Hard disk drive write
To diagnose a problem, first find the error symptom
mismatched.
not work.
failed.
Ensure hard disk drive is configured correctly in
failed.
error.
error.
Make sure that the diskette drive is
configured correctly in the Disk Drives
of BIOS Setup.
Make sure that the diskette drive is
correctly formatted.
Diskette drive connection/cable
Diskette drive
System board
Make sure that the diskette drive is not
set to [None] in the “Standard CMOS
Setup” of BIOS Setup.
Diskette drive power
Diskette drive connection/cable
Diskette drive
System board
Diskette
Diskette drive
Diskette drive cable
System board
Hard Disk Drive
Load default settings.
Hard disk drive cable.
Hard disk drive.
System board.
Load default settings.
Hard disk drive cable.
Hard disk drive.
System board.
Load default settings.
Hard disk drive.
77
Page 80
Table 2-3 Error Symptoms List
Error Symptoms Action/FRU
NOTE:
in the left column. If directed to a check procedure, replace the
FRU indicated in the check procedure. If no check procedure
is indicated, the first Action/FRU listed in right column is the
most likely cause.
Hard disk drive LED
NOTE:
BIOS Setup, cable/jumper are set correctly and its laser beam
is clean before diagnosing any CD-ROM drive problems.
CD-ROM drive LED
Software asks to
Software displays a
CD-ROM drive LED
CD-ROM drive cannot
CD-ROM drive does
To diagnose a problem, first find the error symptom
fails to light, but
system operates
normally.
Make sure CD-ROM drive is configured correctly in
flashes for more
than 30 seconds
before LED
shutting off.
reinstall disc.
reading CD error.
doesn’t come on
but works normally.
load or eject when
the system is
turned on and its
eject button is
pressed and held.
not read and there
are no error codes
or messages are
displayed.
With the system power on, measure
the voltage of hard disk LED connector
J18 (Please refer to the connectors and
functions illustrated in chapter 5).
CD-ROM Drive
CD may have dirt or foreign material on
it. Check with a known good disc.
CD is not inserted properly.
CD is damaged.
CD-ROM drive
CD-ROM drive power.
"CD-ROM Drive" on page 91.
CD-ROM drive
CD may have dirt or foreign material on
it. Check with a known good disc.
Make sure that the CD-ROM driver is
installed properly.
CD-ROM drive.
78
Page 81
Table 2-3 Error Symptoms List
Error Symptoms Action/FRU
NOTE:
in the left column. If directed to a check procedure, replace the
FRU indicated in the check procedure. If no check procedure
is indicated, the first Action/FRU listed in right column is the
most likely cause.
CD-ROM drive can
Real-time clock is
Audio software
Data/fax modem
Video memory test
Video adapter failed.
To diagnose a problem, first find the error symptom
play audio CD but
no sound output.
inaccurate.
program invokes
but no sound
comes from
speakers.
software program
invokes but cannot
receive/send
data/fax.
failed.
Make sure that the headphone jack of
the CD-ROM has an output, then check
if the audio cable from CD-ROM drive
to system board CD audio connector is
connected properly.
Turn up the sound volume.
Speaker power/connection/cable.
CD-ROM drive.
Real-Time Clock
Make sure that the information in the
Date and Time of BIOS Setup is set
correctly.
Load default settings.
RTC battery.
System board
Audio
Speaker power/connection/cable.
Modem
“Factory-Installed Modem Card” on
page 87.
Video and Monitor
Remove all non-factory cards.
Load default settings (if screen is
readable).
System board
79
Page 82
Table 2-3 Error Symptoms List
Error Symptoms Action/FRU
NOTE:
in the left column. If directed to a check procedure, replace the
FRU indicated in the check procedure. If no check procedure
is indicated, the first Action/FRU listed in right column is the
most likely cause.
Display problem:
Display changing
Display problem not
To diagnose a problem, first find the error symptom
- Incorrect colors
- No high intensity
- Missing, broken,
or
incorrect
characters
- Blank
monitor(dark)
- Blank
monitor(bright)
- Distorted image
- Unreadable
monitor
- Other monitor
problems
colors.
listed above
(including blank or
illegible monitor).
Monitor signal connection/cable.
Monitor
System board
Monitor signal connection/cable
Monitor
System board
"Monitor" on page 99.
Load default settings (if screen is
readable).
System board
Parallel
NOTE:
to confirm ports’ presence before diagnosing any parallel/serial
ports problems.
Serial or parallel port
Execute “Load BIOS Default Settings” in BIOS Setup
loop-back test
failed.
Make sure that the LPT# or COM# you
test is the same as is set in BIOS
Setup.
Loop-back.
System board.
80
Page 83
Table 2-3 Error Symptoms List
Error Symptoms Action/FRU
NOTE:
in the left column. If directed to a check procedure, replace the
FRU indicated in the check procedure. If no check procedure
is indicated, the first Action/FRU listed in right column is the
most likely cause.
Printing failed. Make sure that the printer driver is
Printer problems.
Game port does not
Diagnostics programs
Missing diagnostics
files(s).
Some or all keys on
Pressing power
switch cannot turn off
system.. (Only unplug
power cord from
electrical outlet can
turn off system.)
Pressing power
To diagnose a problem, first find the error symptom
properly installed.
Refer to the service manual for the
printer.
Printer.
Printer cable.
System board.
Refer to the service manual for the
printer.
Joystick
respond or does
not work.
cannot be
executed.
keyboard do not
work.
switch cannot turn
on system..
Connect a joystick to the game port,
then execute “Interactive Test/Joystick
test” in PC-Doctor diagnostics program.
System board.
Diagnostic Program
Reboot the system from the diagnostics
diskette.
Load default settings.
Diagnostics diskette.
Memory module.
System board.
Diagnostics diskette.
Keyboard
“Keyboard“ on page 92.
Power Supply
See ”Power Management Setup” on
page 55.
Power switch cable assembly
"Power Supply" on page 96.
System board
Check the voltage selector on the
power supply if it is off.
Power switch cable assembly.
81
Page 84
Table 2-3 Error Symptoms List
Error Symptoms Action/FRU
NOTE:
in the left column. If directed to a check procedure, replace the
FRU indicated in the check procedure. If no check procedure
is indicated, the first Action/FRU listed in right column is the
most likely cause.
Executing software
No system power, or
Any other problems. “Undetermined Problems” on page 101.
To diagnose a problem, first find the error symptom
shutdown from
Windows98 Start
menu cannot turn
off system. (Only
pressing power
switch can force
system to turn off).
power supply fan is
not running.
Load default settings.
Reload software from Recovery CD.
"Power Supply" on page 96.
System board.
Other Problems
82
Page 85
Troubleshooting
Failing Parts or Assemblies:
help you trace a problem to one part or assembly. The last step
of the specific check procedure you are using indicates that a
part or assembly is failing. You should inspect the part or
assembly before you decide to replace it. It might be loose, dirty,
or in need of a small repair. The check procedures might lead
you to two, or even three, possible failing parts or assemblies.
The parts that might be failing are listed in order of the most
probable failure. Also, the FRU parts are defined as replaced
units and are not repaired in the field.
Measuring Voltages:
you to measure voltages on cable plugs and electronic board
connectors. If you are asked to measure voltage at several
places on a plug or connector, a chart next to or near the
instruction indicates the number of the plug or connector, the
pin numbers you should measure, the signal name, and the
correct voltage for the condition you are measuring. Measure
the voltage only at the pins listed in the chart. Remember to set
the meter on the correct scale and to put the meter leads in the
correct position for the voltage you are asked to measure.
NOTE:
Use frame ground as the ground reference. Attach
the black (ground) lead of meter to frame ground,
except where specified otherwise.
The check procedures generally
Some check procedure steps instruct
83
Page 86
Factory-Installed Storage Devices
Use this check procedure to test any factory-installed drives.
ATTENTION:
NOTE:
001 - START
Insert the diagnostics diskette into the diskette drive.
Power-off then power-on the system unit.
002 - DO ANY POST MESSAGES, ERROR CODES, BEEPS,
Go to “Index of Symptoms, Messages, Error Codes, or
Beeps” on page 69.
End.
003 -
Select
Select and execute
generate a system configuration report.
Compare the system configuration list with the actual
devices installed in system.
NOTE:
The customer may have customized settings in
the Setup Utility (other than default settings) on the
computer you are servicing. Running the Setup Utility
might alter those settings. Take note of the current
settings and verify that the customer settings are in
place when service is complete.
If you cannot access the hard disk drive or load a
diskette from Drive A or load a CD from the CD-ROM
drive, make sure that the BIOS Setup Utility has the
startup sequence set with diskette, CD-ROM, and
hard disk drives.
OR SYMPTOMS OCCUR? (YES, READ AHEAD. NO,
GO TO STEP 003)
from the menu.
Utility
Tech Support Form
If necessary, remove the cover and visually
compare the devices installed in the system unit
to those shown in the Tech Support Form.
from the menu to
004 - IF THE NUMBER OF DISKETTE, HARD DISK, OR
CD-ROM DRIVE IS NOT CORRECT, READ AHEAD;
OR GO TO STEP 005.
Check the cable installation of all disk drives.
Diskette drive should be connected to the system board
Floppy connector. (Please refer to the connectors and
functions illustrated in chapter 5.)
84
Page 87
IDE Primary Channel Master and Slave Drives in BIOS
Setup should be connected to the system board primary
IDE connector. (Please refer to the connectors and
functions illustrated in chapter 5.)
IDE Secondary Channel Master and Slave Drives in BIOS
Setup should be connected to the system board secondary
IDE connector. (Please refer to the connectors and
functions illustrated in chapter 5.)
NOTE:
The CD-ROM drive that comes with system unit
should be configured as IDE Secondary Channel
Master device.
Check the hard disk and CD-ROM drives jumper settings.
See “3.5-In. Hard Disk Drive Jumper Locations” on page
161 and "CD-ROM Drive" on page 91.
Check the voltages of all disk drive power connectors.
See “Power Supply Cable Connector Specifications” on
page 157.
Correct the parameter settings under Disk Drives in the
BIOS Setup. See ”IDE Drives Setup” on page 54.
In the BIOS Setup, check that the correct drive size is set
for the flagged drive shown in the Installed Devices list.
Load default settings.
If the problem remains, check the continuity on the drive
and the cable and replace it if necessary. If that does not
fix the problem, replace the system board.
End.
005 –
Select
Select
If the diagnostics program did not detect a failure, but the
If an error or other symptom appears, go to “Index of
If no error can be detected or the symptom is intermittent,
End.
Diagnostics
program main menu. Select and execute
if you want to test the diskette drive. Select and
Test
execute
drive.
program main menu, then select and execute
ROM/DVD Test
system still displays a failure:
Symptoms, Messages, Error Codes, or Beeps” on page 69.
go to “Undetermined Problems” on page 101.
Hard Disk Test
Interactive Tests
from the PC-Doctor diagnostics
Floppy Disk
if you want to test the hard disk
from the PC-Doctor diagnostics
CD-
if you want to test the CD-ROM drive.
85
Page 88
Factory-Installed Modem Card
001 - START
Power off the system unit.
In Windows 98 Device Manager, make sure that the
modem is not configured with a conflicting COM port and
IRQ setting.
Make sure that the communication software is configured
with the correct COM and IRQ settings (same as COM
port and IRQ as the modem).
Make sure that all communication parameters (baud rate,
data, stop and parity bits) are properly configured and are
identical on both sides.
Connect the phone line to the LINE port of the modem
card.
Check the outside phone line by connecting a
NOTE:
002 -
Insert the diagnostics diskette into the diskette drive.
Power on the system unit.
Select
Select
003 - DOES THE MODEM PASS THE TEST? (YES, READ
Power off the system unit.
Remove all adapter cards.
Connect a hard disk drive with pre-loaded Windows 98.
Power on the system unit.
Perform the following steps under Windows 98.
NOTE:
1. Start Microsoft Windows 98.
2. Select the
3. Select
Terminal
4. Select an
working telephone to the telephone wall jack.
Listen for a dial tone to ensure that the phone line
is good.
Diagnostics
All Tests,
AHEAD. NO, GO TO STEP 004.)
If an operating system other than Microsoft
Windows 98 is installed, the program screens and
icons may differ from these instructions.
Program
.
menu,
then execute
icon.
Start
, then select
on-line service station
Modem
Accessories, Hyper
test.
, dial and connect to it.
86
Page 89
004 - CAN THE MODEM DIAL OUT AND CONNECT TO
ANY BBS SUCCESSFULLY? (YES, READ AHEAD.
NO, GO TO STEP 005.)
The modem adapter functions normally.
End.
005 -
Make sure that Windows 98 is properly installed, then
power off the system unit.
Plug the modem adapter card into a different PCI slot.
Go to step 002.
If the error symptom still remains, replace the modem
adapter card.
End.
87
Page 90
Audio (Not Supported by Diagnostics Program)
Audio tests for the sound card cannot be carried out
NOTE:
001 - START
002 - DO ANY POST MESSAGES, ERROR CODES, BEEPS,
in the PC Doctor DOS diagnostics program. It is,
however, possible to carry out a dial tone test for the
modem.
While performing this check, you may need to enter
and exit Microsoft Windows 98 several times. When
instructed to select an icon or button, double-click on
the item with the mouse.
For more information about using Microsoft Windows
98, see the user's guide that came with the computer.
If an operating system other than Microsoft Windows
98 is installed, the program screens and icons may
differ from these instructions.
Power off the system unit.
Remove all adapter cards.
Connect a hard disk drive with pre-loaded Windows 98.
Power on the system unit.
Load default settings in setup (audio may be disabled).
OR SYMPTOMS APPEAR? (YES, READ AHEAD. NO,
GO TO STEP 003)
Go to “Index of Symptoms, Messages, Error Codes, or
Beeps” on page 69.
End.
003 - DO ANY MESSAGES OR ERROR CODES DISPLAY
AFTER POST COMPLETES BUT BEFORE
MICROSOFT WINDOWS 98 STARTS? (YES, READ
AHEAD. NO, GO TO STEP 004)
NOTE:
If POST does not complete, answer this question
"No".
Make sure that Windows 98 is properly installed.
End.
88
Page 91
004 -
Perform the following under Windows 98.
NOTE:
1. Start Microsoft Windows 98.
2. Select the
3. Select
4. Select the
5. In the Sound window, select
005 - IS THE PREVIEW BUTTON, OR ACTION IN OTHER
Make sure that Windows 98 is properly installed.
Go to step 001.
006 -
Select the
007 - DO YOU HEAR ANY SOUND FROM THE SPEAKER?
The audio feature is functioning normally. Click
close the dialog box. Exit Microsoft Windows 98.
If the symptom remains or has changed, go to “Index of
Symptoms, Messages, Error Codes, or Beeps” on page 69.
End.
If an operating system other than Microsoft
Windows 98 is installed, the program screens and
icons may differ from these instructions.
icon.
Start
Sound
Preview
, then select
icon.
button from the Sound window.
Control Panel
chimes
Settings
field. (To test other adapter card software, select an
action from a menu in that software.)
SOFTWARE, SELECTABLE ON THE SCREEN
(SHOWN IN BLACK AND NOT GRAY)? (YES, GO TO
STEP 006. NO, READ AHEAD.)
(YES, READ AHEAD. NO, GO TO STEP 008.)
.
from the
Names
Cancel
to
008 -
Make sure that the volume control is not turned low.
Make sure that the speaker and its adapter are not
damaged.
Make sure that the speaker is plugged in speak-out jack.
Refer to the connectors and functions illustrated in chapter
5.
If the error cannot be resolved, replace the system board.
End.
CD-ROM Drive
001 - START
89
Page 92
Insert the diagnostics diskette into the diskette drive and
make sure that there is no CD in the CD-ROM drive.
Select
002 - DO YOU SEE A MESSAGE “NO CD-ROM DRIVE OR
Exit the diagnostics program and power off the system.
Check and make sure that the CD-ROM drive power cable
Check and make sure that the CD-ROM drive driver is
Load default settings.
003 - DO THE TESTS OF OPEN/CLOSE TRAY BY
Load a known good data CD into the CD-ROM drive and
004 - CAN A CD BE READ FROM THE CD-ROM DRIVE?
Try reading the CD with a known good CD-ROM drive.
005 - IS THE CD STILL NOT READABLE? (YES, READ
Replace system board.
End.
Interactive Tests
CD-ROM Test
MSCDEX DEVICE DRIVER INSTALLED.” ? (YES,
READ AHEAD. NO, GO TO 003.)
and audio and data cables are not damaged and are
connected properly.
loaded correctly.
DIAGNOSTICS PROGRAM AND BY DEPRESSING
CD-ROM DRIVE BUTTON WORK? (YES, READ
AHEAD. NO, GO TO STEP 006.)
try to read its content by typing DIR at DOS prompt.
(YES, THEN THE CD-ROM DRIVE FUNCTIONS
NORMALLY. NO, READ AHEAD.)
AHEAD. NO, GO TO STEP 006.)
.
menu, then select and execute
006 -
Replace CD-ROM drive.
End.
90
Page 93
Memory
001 - START
Power off the system unit.
Insert the diagnostics diskette into the diskette drive.
Make sure that all DIMMs are installed correctly.
Power on the system unit.
Take note of any messages, error codes, or symptoms.
002 - DO YOU RECEIVE POST MEMORY ERROR
MESSAGE? (YES, READ AHEAD. NO, GO TO STEP
003)
Enter
003 -
Follow the screen instructions to run the
004 - DOES THE MEMORY TEST COMPLETE WITHOUT
The system memory is now functioning correctly. If you
End.
BIOS Setup Utility
note of any messages, error codes, or symptoms. If the
error message remains, go to step 005.
AN ERROR? (YES, READ AHEAD. NO, GO TO STEP
005.)
suspect an intermittent problem, run the
again.
then reboot the system. Take
Memory test
Memory test
.
005 -
Replace each DIMM, one at a time, with a known working
DIMM of the same size and type.
If the problem does not appear, it means that the last
DIMM replaced is defective. If all DIMMs on the system
board have been replaced and the problem remains,
replace system board.
Go to step 001.
NOTE:
Keyboard
001 - START
Power off the system unit and make sure that the
keyboard plug is connected properly.
002 -
If on startup, there is no memory inserted on
system board, you will hear 2-(repeatedly).
(2:long beep)
91
Page 94
Insert the diagnostics diskette into the diskette drive and
power on the system unit.
Select
003 - DOES THE KEYBOARD FUNCTION CORRECTLY?
Keyboard is functioning normally.
End.
004 - ARE THERE ANY STUCK KEYS OR ANY GRIME IN
Power off the system unit. Carefully remove the grime and
Go to step 001.
005 - ARE THERE ANY BROKEN PINS IN THE
Try with a known good keyboard.
006 - DOES THE ERROR SYMPTOM STILL REMAIN?
Replace the system board.
End.
007 -
Replace the keyboard.
End.
Interactive Tests
test.
(YES, READ AHEAD. NO, GO TO STEP 004.)
THE GAP OF KEYCAPS? (YES, READ AHEAD. NO,
GO TO STEP 005.)
solve the stuck keys problem.
KEYBOARD PLUG? (YES, GO TO STEP 007. NO,
READ AHEAD.)
(YES, READ AHEAD. NO, GO TO STEP 007.)
menu, then execute
Keyboard
Mouse
NOTE:
001 - START
002 -
A sticking key button can cause the mouse to operate
incorrectly. If you suspect this, go to "Keyboard" on
page 92.
Make sure that the mouse ball turns freely.
Make sure that the mouse plug connects properly.
Power off the system unit.
92
Page 95
Insert the diagnostics diskette into the diskette drive.
Power on the system unit.
Select
003 - DO YOU SEE THE MOUSE CURSOR IN THE
Test right (left) button and check if right (left) button works.
004 - DOES THE MOUSE BUTTON WORK? (YES, READ
Test mouse cursor movement.
005 - DOES THE MOUSE MOVE SMOOTHLY AND KEEP X
Mouse is functioning normally.
End.
006 -
Power off the system unit.
Open mouse bottom cover and clean track ball.
Go to step 002.
007
Power off the system unit.
Check the mouse plug.
Interactive Tests
DIAGNOSTICS PROGRAM? (YES, READ AHEAD.
NO, GO TO STEP 011)
AHEAD. NO, GO TO STEP 007)
AND Y COORDINATES CHANGED? (YES, READ
AHEAD. NO, GO TO STEP 006)
menu, then execute
Mouse
test.
008 - ARE THERE ANY BROKEN PINS IN THE MOUSE
PLUG? (YES, GO TO STEP 010. NO, READ AHEAD.)
Try with a known good mouse.
009 - DO THE ERROR SYMPTOMS STILL REMAIN? (YES,
READ AHEAD. NO, GO TO STEP 010.)
Replace the system board.
End
010 -
Replace the mouse.
End.
011 -
Exit diagnostics program.
Make sure that the mouse driver is properly installed.
Go to step 002.
93
Page 96
Power Supply
001 - START
Power off the system unit.
Check the power cord for continuity. Replace if necessary.
Check for the correct line voltage from the power outlet,
and verify that the voltage selector switch is set to the
correct voltage.
Power on the system unit.
002 - DOES THE POWER SUPPLY FAN RUN? (YES, GO
TO STEP 003. NO, GO TO STEP 004)
003 - DOES THE SYSTEM FAIL TO SHUT OFF WHEN THE
ON/OFF SWITCH IS PRESSED? (YES, READ AHEAD.
NO, GO TO STEP 005)
You might have a damaged on/off switch cable assembly.
Disconnect the on/off switch cable assembly connector
from the power supply connector and take an ohm reading.
Go to step 007.
004 -
Disconnect the power cord from the back of the system
unit.
Disconnect all power and switch cable connectors from the
system board and the power supply.
Disconnect the power connectors to all drives.
Connect the power connector to system board as a power
load for driving up power supply.
Reconnect the power cord.
005 - DOES THE POWER SUPPLY FAN RUN? (YES,
READ AHEAD. NO, GO TO STEP 009)
With the system powered on and the power supply fan
running, check the voltages of the power supply
connectors for the system board and all drive connectors,
as shown in the following figures.
94
Page 97
11
20
1
10
Power Supply Connectors (Bottom View)
Hard Drive or CD-ROM End of Power Cable
3.5-In. Diskette Drive End of Power Cable
95
Page 98
006 - ARE THE VOLTAGES CORRECT AND DOES THE
FAN RUN? (YES, READ AHEAD. NO, GO TO STEP
009)
The power supply is working normally.
If you suspect the on/off switch cable assembly, see Step
003.
If the fan continues to run when all connectors are plugged
back in, go to “Undetermined Problems” on page 101. If
the fan stops running when a drive connector is plugged
back in, go to "Start" on page 64.
007 - DO YOU HAVE AN OHM READING WHEN THE
SWITCH IS PRESSED AND AN OPEN READING
WHEN THE SWITCH IS RELEASED? (YES, READ
AHEAD. NO, GO TO STEP 008)
Replace the on/off switch cable assembly.
008 -
Replace the system board.
End.
009 -
Replace the power supply.
End.
96
Page 99
Monitor
First, set the system to VGA mode. To do this in Windows 98,
press the F8 function key during startup. Safe mode (VGA) will
be set for Windows 98. Use the operating system's video setup
to change the monitor resolution.
If the monitor type is set to the power saving mode, the screen
remains black and the LED lights or flashes in amber color.
When the monitor is turned on alone, or is turned on and
connected to a powered-off system unit, the monitor LED blinks
in amber color. Under the normal operating conditions, the LED
lights in green color.
Some monitors have a detachable system I/O signal
NOTE:
001 - START
NOTE:
cable between the monitor and the system unit.
Check the line voltage, power cord, and continuity for
the system I/O signal cable before replacing the
monitor. See “Monitor Port Signals” on page 164 for
pin identification.
Power off the system unit and monitor.
Remove all adapter cards.
Make sure that the monitor I/O signal cable is properly
connected to the system unit and monitor.
Make sure that the power cords are properly connected to
the system unit and monitor, and that the line voltage is
correct.
Make sure that the monitor contrast and brightness
controls are not turned too low.
Make sure that the diagnostics diskette is in the diskette
drive.
Power on the monitor, and wait 20 seconds.
Power on the system unit.
If the monitor was not sold together with the system
unit, you may need to refer to the service information
provided with the monitor.
97
Page 100
002 - IS THE SCREEN READABLE? (YES, READ AHEAD.
NO, GO TO STEP 004)
NOTE:
NOTE:
003 - DOES THE MONITOR SUCCESSFULLY PASS ALL
004 -
005 - IS THE SCREEN READABLE?
If the screen shows a blinking cursor with no memory
count running, answer this question "No".
Select
Select and execute
Follow the prompts and perform the video test.
Go to “Index of Symptoms, Messages, Error Codes, or
You have successfully completed the video diagnostics
End.
Power off the system unit.
Remove the hard disk drive system cable.
Power on the system unit.
Replace the monitor. If the symptom remains, replace the
End.
Interactive Tests
Beeps” on page 69.
You might have to adjust the monitor controls to
obtain the best image.
TESTS? (YES, READ AHEAD. NO, GO TO STEP 004)
tests. If the problem remains, go to “Index of Symptoms,
Messages, Error Codes, or Beeps” on page 69.
system board.
from the Main Menu.
test from the menu.
Video
98
Loading...