IBM 2256, 6346, 6342, 6347, 6337 User Manual

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Hardw are Maintenance Man ual Types 2254, 2256, 2257, 6336, 6337, 6339 , 6341, 6342, 6346, 6347, 6348

IBM



Hardw are Maintenance Man ual Types 2254, 2256, 2257, 6336, 6337, 6339 , 6341, 6342, 6346, 6347, 6348

Note: Before using this information and the product it supports, be sure to read the general information und

First Edition (July 2001)

The following paragraph does not apply to the United Kingdom or any country where such provisions are inconsistent with local law:

INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION ″AS IS″ WITHOUT ANY WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE LIMITED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimers or express or implied warranties in certain transactions; therefore, this statement may not apply to you.

This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. IBM may make improvements or changes in the products or the programs described in this publication at any time.

Requests for technical information about IBM products should be made to your IBM Authorized Dealer or your IBM Marketing Representative.

US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

About this manual

This manual contains service and reference information for the IBM®computer Types 2254, 2256, 2257, 6336, 6337, 6339, 6341, 6342, 6436, 6347, 6348.

This manual is divided into product service sections (by machine chassis) and a related service section, as follows:

v The product service sections include procedures for isolating problems to a FRU,

a Symptom-to-FRU Index, additional service information and an illustrated parts catalog.

v The related service section includes safety notices and safety information, and

problem determination tips.

Note:

This manual is intended for trained servicers who are familiar with IBM Personal Computer products. Use this manual along with advanced diagnostic tests to troubleshoot problems effectively.

Before servicing an IBM product, be sure to review the “Safety notices (multi-lingual translations)” on page 211 and “Safety information” on page 207.

Important Safety Information

Be sure to read all caution and danger statements in this book before performing any of the instructions.

Prenez connaissance de toutes les consignes de type Attention et Danger avant de procéder aux opérations décrites par les instructions.

Lesen Sie alle Sicherheitshinweise, bevor Sie eine Anweisung ausführen.

Accertarsi di leggere tutti gli avvisi di attenzione e di pericolo prima di effettuare qualsiasi operazione.

Leia todas as instruções de cuidado e perigo antes de executar qualquer operação.

Lea atentamente todas las declaraciones de precaución y peligro ante de llevar a cabo cualquier operación.

iv Hardware Maintenance Manual

About this manual ..........iii

Important Safety Information ........iii

Chapter 1. General Checkout......1

Chapter 2. General Information .....3

Features................3

Specifications ..............5

Physical specification — small desktop model . . 5

Physical specification — desktopmodel....6

Physical specifications — microtower model. . . 7

Chapter 3. Diagnostics ........9

Setup Utility program ...........10

Product Recovery Program menu .......11

Diagnostics ..............12

Diagnostics program download.......12

Navigating through the diagnostics programs . . 12

Running diagnostics tests.........12

Test selection .............12

Module test menu/hardware configuration report 13

Memory Diagnostic tests .........13

Alert-On LAN Asset ID

Testresults .............14

Hard file Smart test...........15

QuickandFullerase-harddrive......15

Iomega Zip drive test ..........16

Asset EEPROM backup .........16

Viewing the test log ..........16

When to use the Low-Level Format program . . . 17

Preparingtheharddiskdriveforuse......17

™

test ..........14

test ............14

Chapter 4. Installing Options .....19

Locating the connectors on the front of your

computer...............19

Locating the connectors on the rear of your

computer...............22

Home PNA network adapter .......25

Removingthecover-smalldesktopmodel....26

Locating components - small desktop model . . . 27 Identifying parts on the system board - small

desktopmodel.............27

Installing memory - small desktop model ....28

Installing DIMMs ...........28

Installing adapters - small desktop model ....29

Installing internal drives - small desktop model . . 30

Drive specifications ...........30

Installing a drive ...........31

Installing a Rope Clip - small desktop model . . . 33 Replacing the cover and connecting the cables -

smalldesktopmodel...........33

Removingthecover-desktopmodel......34

Locating components - desktop model .....35

Identifying parts on the system board - desktop

model................35

Installing memory - desktop model ......36

Installing DIMMs ...........36

Installing adapters - desktop model ......37

Installing internal drives - desktop model ....38

Drive specifications ...........39

Installing a drive ...........40

Installing a Rope Clip - desktop model .....42

Replacing the cover and connecting the cables -

desktopmodel.............43

Removingthecover-microtowermodel ....44

Locating components - microtower model ....46

Moving the power supply - microtower model . . 46 Identifying parts on the system board - microtower

model................48

Installing memory - microtower model .....49

Installing DIMMs ...........49

Installing adapters - microtower model .....50

Installing internal drives - microtower model . . . 51

Drive specifications ...........52

Installing a drive ...........53

Installing a Rope Clip - microtower model ....55

Replacing the cover and connecting the cables -

microtowermodel............56

Chapter 5. FRU Replacements.....59

Identifying parts on the system board .....59

Replacing a System Board - Small Desktop Model 60 Replacing a processor - Small Desktop Model . . . 61 Power supply removal - Small Desktop Model . . 62 Replacing a System Board - Desktop Model . . . 62

Replacingaprocessor-DesktopModel.....63

Power supply removal - Desktop Model .....64

Replacing a system board - Microtower Model . . 65

Replacingaprocessor-MicrotowerModel....66

Power supply removal - Microtower Model . . . 66

Chapter 6. Symptom-to-FRU Index . . . 69

SDRAM memory errors ..........70

Hard disk drive boot error .........70

Power Supply Errors ...........71

Diagnostic error codes...........72

Beepsymptoms.............90

No-beepsymptoms............92

POST error codes ............93

Miscellaneous error messages ........107

Undetermined problems ..........109

Chapter 7. Parts ..........111

SmallDesktopModel...........111

DesktopModel.............137

MicrotowerModel............159

Chapter 8. Additional Service

Information ............197

Security features ............197

Passwords.............197

Vital product data ...........198

Management Information Format (MIF) . . . 198

Alert on LAN ............199

BIOSlevels..............199

Flash (BIOS/VPD) update procedure .....200

Flash recovery boot block jumper.......200

Power management ...........202

Automatic configuration and power interface

(ACPI) BIOS.............202

Advanced Power Management ......202

Automatic Hardware Power Management

features..............202

Setting Automatic Hardware Power

Management features..........203

AutomaticPower-Onfeatures.......203

Network settings ............204

Flash over LAN (update POST/BIOS over

network)..............204

WakeonLAN............205

Chapter 9. Related service information 207

Safety information ............207

General safety ............207

Electrical safety............208

Safety inspection guide .........209

Handling electrostatic discharge-sensitive

devices ..............210

Grounding requirements.........211

Safety notices (multi-lingual translations) . . . 211

Send us your comments! .........240

Problem determination tips.........241

Notices ...............241

Trademarks..............242

vi Hardware Maintenance Manual

Chapter 1. General Checkout

This general checkout procedure is for Types 2254, 2256, 2257, 6336, 6337, 6339, 6341, 6342, 6346, 6347, and 6348 computers.

Attention:

The drives in the computer you are servicing might have been rearranged or the drive startup sequence changed. Be extremely careful during write operations such as copying, saving or formatting. Data or programs can be overwritten if you select an incorrect drive.

Diagnostic error messages appear when a test program finds a problem with a hardware option. For the test programs to properly determine if a test Passed, Failed or Aborted, the test programs check the error-return code at test completion. See “Diagnostics” on page 12.

General error messages appear if a problem or conflict is found by an application program, the operating system, or both. For an explanation of these messages, refer to the information supplied with that software package.

Notes:

v Types 2254, 2256, 2257, 6336, 6337, 6339, 6341, 6342, 6346, 6347, and 6348 computers

default to come up quiet (no beep and no memory count and checkpoint code display) when no errors are detected by POST.

v To enable beep and memory count and checkpoint code display when a successful POST

occurs, do the following:

1. Select Start Options in the Configuration/Setup Utility program (see “Setup Utility

program” on page 10).

2. Set Power-On Self-Test to Enhanced.

v Before replacing any FRUs, ensure that the latest level of BIOS is installed on the system.

A down-level BIOS might cause false errors and unnecessary replacement of the system board. For more information on how to determine and obtain the latest level BIOS, see “BIOS levels” on page 199.

v If multiple error codes are displayed, diagnose the first error code displayed. v If the computer hangs with a POST error, go to ″Symptom-to-FRU Index″ on page 69. v If the computer hangs and no error is displayed, go to “Undetermined problems” on

page 109.

v If an installed device is not recognized by the diagnostics program, that device might be

defective.

001

1. Power-off the computer and all external devices.

2. Check all cables and power cords.

3. Make sure the system board is seated properly.

4. Set all display controls to the middle position.

5. Power-on all external devices.

6. Power-on the computer.

7. Check for the following response:

v Readable instructions or the Main Menu.

DID YOU RECEIVE THE CORRECT RESPONSE?

If NO, continue to 002.

If YES, proceed to 003.

002

If the Power Management feature is enabled, do the following:

1. Start the Configuration/Setup Utility program (see “Setup Utility program” on page 10)

2. Select Power Management from the Configuration/Setup Utility program menu.

3. Select APM.

4. Be sure APM BIOS Mode is set to Disabled. If it is not, press Left Arrow (})or

Right Arrow (Æ) to change the setting.

5. Select Automatic Hardware Power Management.

6. Set Automatic Hardware Power Management to Disabled.

7. If the problem persists, continue to 003.

003

Run the Diagnostic programs. If necessary, refer to “Diagnostics” on page 12. v If you receive an error, replace the part that the diagnostic program calls out or

go to ″Symptom-to-FRU Index″ on page 69.

v If the test stops and you cannot continue, replace the last device tested.

2 Hardware Maintenance Manual

Chapter 2. General Information

Features

This section provides an overview of the computer features, preinstalled software, and specifications.

Microprocessor

Pentium™III with 256 KB of internal L2 cache memory and MMX

Intel technology or an Intel Celeron™with 256 KB of internal L2 cache memory and MMX technology

Memory

v Support for two dual in-line memory modules (DIMMs) v 512 KB flash memory for system programs

Internal drives

v 3.5-inch, 1.44 MB diskette drive (some models) v Internal hard disk drive v EIDE CD drive or DVD drive (some models)

Video controller

Dynamic video memory technology

™

Audio subsystem

16-bit integrated Sound Blaster Pro compatible audio subsystem

Connectivity

v 10/100 Mbps integrated Intel ethernet controller that supports the Wake on

LAN

feature

v Modem (some models)

System management features

v Remote Program Load (RPL) and Dynamic Host Configuration Protocol (DHCP) v Wake on LAN v Wake on Ring (in the Configuration/Setup Utility program, this feature is called

Serial Port Ring Detect for an external modem and Modem Ring Detect for an internal modem)

v Remote Administration v Automatic power-on startup v System Management (SM) BIOS and SM software v Ability to store POST hardware test results

Input/output features

v 25-pin, Extended Capabilities Port (ECP)/Extended Parallel Port (EPP) v Two 9-pin serial connectors v Four 4-pin, USB connectors

v PS/2

mouse connector

v PS/2 keyboard connector v Ethernet connector v Monitor connector v Three audio connectors (line in, line out, and microphone) v Front connectors on some small desktops (S/PDIF, microphone, and headphone) v Front IEEE 1394 connector (some small desktop models)

Expansion

v Drive bays

– Small desktop model: Three – Desktop model: Four – Microtower model: Four

v 32-bit PCI expansion slots

– Small desktop model: Three (expansion cards must be low profile) – Desktop model: Three – Microtower model: Three

Power

v 95 W, 120 W, or 155 W power supply with manual voltage selection switch v Automatic 50/60 Hz input frequency switching v Advanced Power Management support v Advanced Configuration and Power Interface (ACPI) support

Security features

v Power-on and administrator passwords v Support for the addition of a Rope Clip and lockable cable (varies by mechanical

chassis)

v Startup sequence control v Startup without diskette drive, keyboard, or mouse v Unattended start mode v Diskette and hard disk I/O control v Serial and parallel port I/O control v Security profile by device

IBM preinstalled software

Your computer might come with preinstalled software. If it does, an operating system, device drivers to support built-in features, and other support programs are included.

Operating systems (supported)

v Microsoft

Windows®Millennium Edition (Me)

v Microsoft Windows 2000 Professional v Microsoft Windows 98 Second Edition

Operating systems (tested for compatibility)

1. The operating systems listed here are being tested for compatibility at the time this publication goes to press. Additional operating systems might be identified by IBM as compatible with your computer following the publication of this booklet. Corrections and additions to this list are subject to change. To determine if an operating system has been tested for compatibility, check the Web site of the operating system vendor.

4 Hardware Maintenance Manual

Specifications

Physical specification — small desktop model

v Microsoft Windows 95 v Microsoft Windows NT®Workstation Version 4.0 v Microsoft Windows XP Personal and Professional

This section lists the physical specifications for your computer.

Dimensions

Height: 88 mm (3.4 in.) Width: 305 mm (12.0 in.) Depth: 380 mm (14.9 in.)

Weight

Minimum configuration as shipped: 8.5 kg (18 lb) Maximum configuration: 8.6 kg (19 lb)

Environment

Air temperature:

System on: 10° to 35° C(50° to 95° F) System off: 10° to 43° C(50° to 110° F)

Maximum altitude: 2134 m (7000 ft) Note: The maximum altitude, 2134 m (7000 ft), is the maximum altitude at which the specified air temperatures apply. At higher altitudes, the maximum air temperatures are lower than those specified.

Humidity:

System on: 8% to 80% System off: 8% to 80%

Electrical input

Input voltage:

Low range:

Minimum: 90 V ac Maximum: 137 V ac Input frequency range: 57–63 Hz Voltage switch setting: 115 V ac

High range:

Minimum: 180 V ac Maximum: 265 V ac Input frequency range: 47–53 Hz Voltage switch setting: 230 V ac

Input kilovolt-amperes (kVA) (approximate):

Minimum configuration as shipped: 0.08 kVA Maximum configuration: 0.30 kVA

Heat output (approximate) in British thermal units (Btu) per hour:

Minimum configuration: 188 Btu/hr (55 watts) Maximum configuration: 256 Btu/hr (75 watts)

Airflow

Approximately 0.25 cubic meters per minute (9 cubic feet per minute) maximum

Acoustical noise-emission values

Average sound-pressure levels:

At operator position:

Idle: 38 dBA Operating: 43 dBA

At bystander position - 1 meter (3.3 ft):

Idle: 33 dBA Operating: 37 dBA

Declared (upper limit) sound-power levels:

Idle: 3.75 bels Operating: 4.99 bels

Note: These levels were measured in controlled acoustical environments according to the procedures specified by the American National Standards Institute (ANSI) S12.10 and ISO 7779 and are reported in accordance with ISO 9296. Actual sound-pressure levels in a given location might exceed the average values stated because of room reflections and other nearby noise sources. The declared sound-power levels indicate an upper limit, below which a large number of computers will operate. Note: The computer is classified as a Class A or Class B digital device. See the Quick Reference for further information about this classification.

Note: Power consumption and heat output vary depending on the number and type of optional features installed and the power-management optional features in use.

Chapter 2. General Information 5

Physical specification — desktop model

Dimensions

Height: 140 mm (5.5 in.) Width: 425 mm (16.7 in.) Depth: 425 mm (16.7 in)

Weight

Minimum configuration as shipped: 14.0 kg (30 lb) Maximum configuration: 17.3 kg (25.0 lb)

Environment

Air temperature:

System on: 10° to 35° C(50° to 95° F) System off: 10° to 43° C(50° to 110° F)

Humidity:

System on: 8% to 80% System off: 8% to 80%

Electrical input

Input voltage:

Low range:

Minimum: 90 V ac Maximum: 137 V ac Input frequency range: 57–63 Hz Voltage switch setting: 115 V ac

High range:

Minimum: 180 V ac Maximum: 265 V ac Input frequency range: 47–53 Hz Voltage switch setting: 230 V ac

Input kilovolt-amperes (kVA) (approximate):

Minimum configuration as shipped: 0.08 kVA Maximum configuration: 0.3 kVA

Heat output (approximate) in British thermal units (Btu) per hour:

Minimum configuration: 240 Btu/hr (75 watts) Maximum configuration: 940 Btu/hr (160 watts)

Airflow

Approximately 0.34 cubic meters per minute (12 cubic feet per minute) maximum

Acoustical noise-emission values

Average sound-pressure levels:

At operator position:

Idle: 38 dBA Operating: 43 dBA

At bystander position - 1 meter (3.3 ft):

Idle: 33 dBA Operating: 37 dBA

Declared (upper limit) sound-power levels:

Idle: 4.8 bels Operating: 5.1 bels

Note: Power consumption and heat output vary depending on the number and type of optional features installed and the power-management optional features in use.

6 Hardware Maintenance Manual

Physical specifications — microtower model

Dimensions

Height: 192 mm (7.6 in.) Width: 385 mm (15.2 in.) Depth: 388 mm (15.3 in.)

Weight

Minimum configuration as shipped: 9.4 kg (20 lb) Maximum configuration: 11.3 kg (25.0 lb)

Environment

Air temperature:

System on: 10° to 35° C(50° to 95° F) System off: 10° to 43° C(50° to 110° F)

Humidity:

System on: 8% to 80% System off: 8% to 80%

Electrical input

Input voltage:

Low range:

Minimum: 90 V ac Maximum: 137 V ac Input frequency range: 57–63 Hz Voltage switch setting: 115 V ac

High range:

Minimum: 180 V ac Maximum: 265 V ac Input frequency range: 47–53 Hz Voltage switch setting: 230 V ac

Input kilovolt-amperes (kVA) (approximate):

Minimum configuration as shipped: 0.08 kVA Maximum configuration: 0.3 kVA

Heat output (approximate) in British thermal units (Btu) per hour:

Minimum configuration: 240 Btu/hr (75 watts) Maximum configuration: 705 Btu/hr (160 watts)

Airflow

Approximately 0.5 cubic meters per minute (18 cubic feet per minute) maximum

Acoustical noise-emission values

Average sound-pressure levels:

At operator position:

Idle: 38 dBA Operating: 43 dBA

At bystander position - 1 meter (3.3 ft):

Idle: 33 dBA Operating: 37 dBA

Declared (upper limit) sound-power levels:

Idle: 4.8 bels Operating: 5.1 bels

Note: Power consumption and heat output vary depending on the number and type of optional features installed and the power-management optional features in use.

Chapter 2. General Information 7

8 Hardware Maintenance Manual

Chapter 3. Diagnostics

Setup Utility program ...........10

Product Recovery Program menu .......11

Diagnostics ..............12

Diagnostics program download.......12

Navigating through the diagnostics programs . . 12

Running diagnostics tests.........12

Test selection .............12

Module test menu/hardware configuration report 13

Memory Diagnostic tests .........13

Alert-On LAN

™

test ..........14

The following tools are available to help identify and resolve hardware-related problems.

v Setup Utility program v Power-On Self-Test (POST)

– POST Beep Codes – Error Code Format

v Diagnostics program v Recovery utility

– Full recovery – Partial recovery

v Repair utility

Asset ID

Testresults .............14

Hard file Smart test...........15

QuickandFullerase-harddrive......15

Iomega Zip drive test ..........16

Asset EEPROM backup .........16

Viewing the test log ..........16

When to use the Low-Level Format program . . . 17

Preparingtheharddiskdriveforuse......17

™

test ............14

Setup Utility program

Attention:

A customized setup configuration (other than default settings) might exist on the computer you are servicing. Running the Setup Utility program might alter those settings. Note the current configuration settings and verify that the settings are in place when service is complete.

The Setup Utility (configuration) program is stored in the permanent memory of the computer. This program includes settings for the following:

v System Summary v Product Data v Devices and I/O Ports v Start Options v Date and Time v System Security v Advanced Setup v Power Management

To run the Setup Utility program, use the following procedure.

1. Power-off the computer and wait for a few seconds until all in-use lights go off.

2. Power-on the computer.

3. When the Setup Utility prompt appears on the screen during start-up, press F1.

The Setup Utility menu will appear.

4. Follow the instructions on the screen.

5. When finished, select System Summary to verify that any configuration

changes have been accepted.

10 Hardware Maintenance Manual

Product Recovery Program menu

Type 2254, 2256, 2257, 6336, 6337, 6339, 6341, 6342, 6346, 6347, 6348 machines have recovery and diagnostics programs on a separate hard drive partition. The Enhanced Diagnostics diskette is not shipped with the machine or the HMM. To download the Diagnostics program, see “Diagnostics program download” on page

12.

At startup, the machine displays the following prompt:

To start the Product Recovery Program, press F11

CAUTION: Make sure all data is backed up to avoid loss when the Product Recovery program is used.

After depressing F11, you are given the following options.

v IBM Backup and Restore

This utility will restore your most recent backup of your operating system, applications, and data.

Note: This item should only appear if the IBM Backup and Restore program has

been installed

v Full recovery

This utility reformats the hard drive and restores all original files.

v System utilities

1. Repair (Windows NT 4.0 and 2000 Only)

This runs the Windows NT 4.0 emergency repair utility.

2. Run Diagnostics

Runs the IBM Enhanced Diagnostic Program.

3. Create a Diagnostics Diskette

Creates a bootable diagnostic diskette.

4. System Information

Displays information about your computer configuration and allows the user to gather system information that would be needed during a Help Center call.

5. Create Recovery/Repair Diskette (Disk to Disk Solution Only)

Creates a startable diskette to restore access to the IBM Product Recovery program on the hard disk.

Chapter 3. Diagnostics 11

Diagnostics

Diagnostics program download

Navigating through the diagnostics programs

The Diagnostics program uses a full range of diagnostic utilities to determine the operating condition of the computer’s hardware components.

For a complete list of error codes and messages, see ″Symptom-to-FRU Index″ on page 69.

To download the Diagnostics program, do the following:

v Go to http://www.ibm.com/. v Select Support. v Select Desktop computing from the ″Search by Category″ pull-down menu. v Select NetVista from the ″Product Family″ list. v Search for the machine type in the ″Quick Path″ box on the left. v Select Diagnostics from the ″Downloadable files by Category″ pull-down menu

or go directly to the link PC Enhanced Diagnostics diskette from the ″Downloadable files by date″ list. This link will take you to the self-starting utility download and instructions.

Use the cursor movement keys to navigate within the menus.

v The Enter key is used to select a menu item. v The Esc key is used to back up to the previous menu. v For online help select F1.

Running diagnostics tests

There are four ways to run the diagnostic tests.

1. Using the cursor movement keys, highlight Run Normal Test or Run Quick Test from the Diagnostics menu and then press Enter.

This will automatically run a pre-defined group of tests from each test category. Run Normal Test runs a more extensive set of tests than does Run Quick Test and takes longer to execute.

2. Press F5 to automatically run all selected tests in all categories. See ″Test Selection″.

3. From within a test category, press Ctrl-Enter to automatically run only the selected tests in that category. See ″Test Selection″.

4. Using the cursor movement keys, highlight a single test within a test category, then press Enter. This will run only that test.

Press Esc at any time to stop the testing process.

Test results, (N/A, PASSED, FAILED, ABORTED), are displayed in the field beside the test description and in the test log. See “Viewing the test log” on page 16.

Test selection

To select one or more tests, use the following procedure.

1. Open the corresponding test category.

2. Using the cursor movement keys, highlight the desired test.

3. Press the space bar.

12 Hardware Maintenance Manual

A selected test is marked by >>. Pressing the space bar again de-selects a test and removes the chevron.

4. Repeat steps 2 and 3 above to select all desired tests.

Module test menu/hardware configuration report

Depending on the diagnostics version level you are using, the installed devices in the computer are verified in one of two ways.

1. At the start of the diagnostic tests, the Module Test Menu is displayed. Normally, all installed devices in the computer are highlighted on the menu.

2. At the start of the diagnostic tests, the main menu appears. From this menu, select System Info, then select Hardware Configuration from the next menu. Normally, all installed devices in the computer are highlighted on this report.

If an installed device is not recognized by the diagnostics program, then review the following:

v The diagnostic code for the device is not in the Diagnostics program. Run the

diagnostics provided with that device.

v The missing device is defective or it requires an additional diskette or service

manual.

v An unrecognizable device is installed. v A defective device is causing another device not to be recognized. v The SCSI controller failed (on the system board or SCSI adapter). v Use the procedure in “Undetermined problems” on page 109 to find the

problem.

If a device is missing from the list, replace it. If this does not correct the problem, use the procedure in “Undetermined problems” on page 109.

Memory Diagnostic tests

The Memory Diagnostics provide the capability to identify a particular RIMM memory module which fails during testing. Use the System Board Layout section to reference the memory sockets, or select F1 twice to load the Diagnostics online manual and select ″SIMM/DIMM/RIMM Locator″.

Follow the steps below to locate the Memory Diagnostic tests options.

1. Select the DIAGNOSTICS option on the toolbar and press Enter.

2. Highlight either the Memory Test-Full or Memory Test-Quick option and press

Enter.

v Memory Test-Full

The full memory test will take about 80 seconds per MB of memory and will detect marginal, intermittent, and solid (stuck) memory failures.

Chapter 3. Diagnostics 13

v Memory Test-Quick

The quick memory test will take about 20 seconds per MB of memory and will detect solid (stuck) memory failures only.

Notes:

v Either level of memory testing can be performed on all memory or a single RIMM

socket.

v RIMM memory requires that all memory slots be filled, either with a RIMM or a

continuity module (C-RIMM).

Alert-On LAN™test

The Alert On LAN test does the following:

v Determines if Alert On LAN is supported on the system. v Checks the revision ID register. v Verifies the EEPROM checksum. v Validates that a software alert can be sent.

Asset ID™test

The Asset ID test does the following:

v Determines if Asset ID is supported on the system. v Verifies the EEPROM areas. v Performs an antenna detection test.

Test results

Diagnostics test results will produce the following error code format:

Function Code

v Function Code:

Represents the feature or function within the PC.

v Failure Type:

Represents the type of error encountered.

v DeviceID:

Contains the component’s unit-ID which corresponds to either a fixed disk drive, removable media drive, serial or parallel port, processor, specific RIMM, or a device on the PCI bus.

v Date:

Contains the date on which the diagnostic test was run. The date is retrieved from CMOS and displayed using the YYYYMMDD format.

v ChkDigits:

Contains a 2-digit check-digit value to ensure the following:

– Diagnostics were run on the specified date. – Diagnostics were run on the specified IBM computer. – The diagnostic error code is recorded correctly.

v Text:

Description of the error.

Failure Type DeviceID Date ChkDigits Text

14 Hardware Maintenance Manual

Note: See “Diagnostic error codes” on page 72 for error code listings.

Hard file Smart test

Use the Hard File Smart Test when the system management tool has detected a hard file SMART alert.

The Smart test does the following:

v Interrogates IDE devices for support of the SMART instruction set. v Issues a ENABLE SMART command to make sure SMART functionality is

active.

v Checks the SMART RETURN STATUS command to determine if any thresholds

have been exceeded.

If thresholds have been exceeded, an error message is shown, and the test fails. If no SMART is supported by the drive, the test returns with ″N/A″.

Quick and Full erase - hard drive

The Diagnostics program offers two hard drive format utilities:

v Quick Erase Hard Drive v Full Erase Hard Drive

The Quick Erase Hard Drive provides a DOS utility that performs the following steps.

v Destroys the Master Boot Record (MBR) on the hard drive. v Destroys all copies of the FAT Table on all partitions (both the master and

backup).

v Destroys the partition table. v Provides messages that warn the user that this is a non-recoverable process.

Chapter 3. Diagnostics 15

The Full Erase Hard Drive provides a DOS utility that performs the following steps.

v Performs all the steps in Quick Erase. v Provides a DOS utility that writes random data to all sectors of the hard drive. v Provide an estimate of time to completion along with a visual representation of

completion status.

v Provides messages that warn the user about non-recoverable process.

Important: Make sure that all data is backed up before using the Quick or Full Erase functions.

To select the Quick Erase or Full Erase Hard Drive utility, use the following procedure.

1. Select the UTILITY option on the toolbar and press Enter.

2. Select either the QUICK ERASE or FULL ERASE HARD DISK option and

follow the instructions.

Iomega Zip drive test

Use the Iomega Zip Drive Test to test the Zip drive and the drive interface. The test takes about 20 seconds to run.

The default tests the following:

v Controller v Max Seek (50 times) v Random Seek (300 sectors)

Asset EEPROM backup

When replacing a system board, this utility allows the backup of all Asset information from the EEPROM to diskette. This utility also restores data to the EEPROM from diskette after replacement of the system board.

To run this utility, use the following procedure.

v Select Utility v Select Asset EEPROM Backup v Follow instructions on screen.

Viewing the test log

Errors reported by the diagnostic test will be displayed by the program as a failed test.

To view details of a failure or to view a list of test results, use the following procedure from any test category screen.

v Press F3 to activate the log file. v Press F3 again to save the file to diskette or F2 to print the file.

16 Hardware Maintenance Manual

When to use the Low-Level Format program

Notes:

1. The low-level format is not available on all diagnostic diskettes.

2. Before formatting the hard disk drive, make a backup copy of the files on the drive to

be formatted.

Use the Low-Level Format program in the following situations:

v When you are installing software that requires a low-level format. v When you get recurring messages from the test programs directing you to run

the Low-Level Format program on the hard disk.

v As a last resort before replacing a hard disk drive.

Preparing the hard disk drive for use

When the Low-Level Format program is finished, restore to the hard disk all the files that you previously backed up.

1. Partition the remainder of the hard disk for the operating system. (The commands vary with the operating system. Refer to the operating system manual for instructions.)

2. Format the hard disk using the operating system. (The commands vary with the operating system. Refer to the operating system manual for instructions.)

3. Install the operating system.

You are now ready to restore the files.

Chapter 3. Diagnostics 17

18 Hardware Maintenance Manual

Chapter 4. Installing Options

Locating the connectors on the front of your

computer...............19

Locating the connectors on the rear of your

computer...............22

Home PNA network adapter .......25

Removingthecover-smalldesktopmodel....26

Locating components - small desktop model . . . 27 Identifying parts on the system board - small

desktopmodel.............27

Installing memory - small desktop model ....28

Installing DIMMs ...........28

Installing adapters - small desktop model ....29

Installing internal drives - small desktop model . . 30

Drive specifications ...........30

Installing a drive ...........31

Installing a Rope Clip - small desktop model . . . 33 Replacing the cover and connecting the cables -

smalldesktopmodel...........33

Removingthecover-desktopmodel......34

Locating components - desktop model .....35

Identifying parts on the system board - desktop

model................35

Installing memory - desktop model ......36

Installing DIMMs ...........36

Installing adapters - desktop model ......37

Installing internal drives - desktop model ....38

Drive specifications ...........39

Installing a drive ...........40

To connect the first IDE CD drive or DVD

drive ..............41

To connect an additional IDE CD drive or

DVDdrive ............42

To connect an additional IDE hard disk drive 42

Installing a Rope Clip - desktop model .....42

Replacing the cover and connecting the cables -

desktopmodel.............43

Removingthecover-microtowermodel ....44

Locating components - microtower model ....46

Moving the power supply - microtower model . . 46 Identifying parts on the system board - microtower

model................48

Installing memory - microtower model .....49

Installing DIMMs ...........49

Installing adapters - microtower model .....50

Installing internal drives - microtower model . . . 51

Drive specifications ...........52

Installing a drive ...........53

To connect the first IDE CD drive or DVD

drive ..............54

To connect an additional IDE CD drive or

DVDdrive ............55

To connect an additional IDE hard disk drive 55

Installing a Rope Clip - microtower model ....55

Replacing the cover and connecting the cables -

microtowermodel............56

Locating the connectors on the front of your computer

The following illustrations show the location of the connectors on the front of the small desktop computers.

1 3 9 4

1IEEE 1394 connector (some models) 4S/PDIF connector 2Front USB connector 5Microphone connector 3Front USB connector 6Headphone connector

1Front USB connector 2Front USB connector

The following illustration shows the location of the connectors on the front of the desktop computer.

1Front USB connector 2Front USB connector

20 Hardware Maintenance Manual

The following illustration shows the location of the connectors on the front of the microtower computer.

1Front USB connector 2Front USB connector

Chapter 4. Installing Options 21

Locating the connectors on the rear of your computer

The following illustration shows the location of the connectors on the rear of the small desktop model computer.

1Mouse connector 8 Audio line in connector 2Parallel connector 9 Audio line out connector 3Ethernet connector 10USB connectors 4Serial connector 11Monitor connector 5Power connector 12Serial connector 6PCI slots 13Keyboard connector 7Microphone connector

Note: The connectors on the rear of the computer have color-coded icons to help

you to determine where to connect the cables on your computer.

22 Hardware Maintenance Manual

The following illustration shows the location of the connectors on the rear of the desktop model computer.

1Power connector 8Audio line in connector 2Mouse connector 9Audio line out connector 3Parallel connector 10USB connectors 4Ethernet connector 11Monitor connector 5Serial connector 12Serial connector 6PCI slots 13Keyboard connector 7Microphone connector

Note: The connectors on the rear of the computer have color-coded icons to help

you to determine where to connect the cables on your computer.

Chapter 4. Installing Options 23

The following illustration shows the location of the connectors on the back of the microtower model computer.

1Mouse connector 8Audio line out connector 2Keyboard connector 9Audio line in connector 3Serial connector 10Microphone connector 4Parallel connector 11Serial connector 5Monitor connector 12PCI slots 6USB connectors 13Power connector 7Ethernet connector

Note: The connectors on the rear of the computer have color-coded icons to help

you to determine where to connect the cables on your computer.

24 Hardware Maintenance Manual

Connector Description

Mouse connector Used to attach a mouse, trackball, or other pointing device that

uses a PS/2 mouse connector.

Keyboard connector Used to attach a keyboard that uses a PS/2 keyboard

connector.

Serial connectors Used to attach an external modem, serial printer, or other device

that uses a 9-pin serial connector.

Parallel connector Used to attach a parallel printer, parallel scanner, or any other

device that requires a 25-pin parallel connection.

USB connectors Used to attach a device that requires a Universal Serial Bus

(USB) connection, such as a USB scanner or USB printer. If you have more than four USB devices, you can purchase a USB hub, which you can use to connect additional USB devices.

Ethernet connector Used to attach an Ethernet cable that uses an Ethernet connector.

Note: To operate the computer within FCC Class A or Class B limits, use a category 5 Ethernet cable.

Audio line out connector Used to send audio signals from the computer to external

devices, such as powered stereo speakers (speakers with built-in amplifiers), headphones (greater than 18 ohms), multimedia keyboards, or the audio line in connector on a stereo system or other external recording device.

Audio line in connector Used to receive audio signals from an external audio device,

such as a stereo system. When you attach an external audio device, a cable is connected between the audio line out connector of the device and the audio line in connector of the computer.

Microphone connector Used to attach a microphone to your computer when you want

to record voice or other sounds on the hard disk using speech-recognition software.

Home PNA network adapter

Some models might have a Home Phoneline Network Alliance network adapter with an integrated V.90 modem. In addition to its modem function, this adapter enables you to use the telephone wiring in your home for peer-to-peer networking. To use the Home PNA Network adapter, you must install the Intel AnyPoint software from the Software Selections CD. Each computer on the home PNA network must have a PNA network adapter and the associated software installed. For information about using the PNA network adapter or the AnyPoint software, refer to the AnyPoint documentation (provided with models that come with PNA network adapters only).

™

Chapter 4. Installing Options 25

Connect each computer on a home PNA network directly to a telephone-line wall connector. If you have more computers than telephone-line wall connectors in a room, use a telephone splitter at the wall connector.

Actual network transfer speeds depend on many factors, such as home wiring configuration, and are often less than the maximum possible.

Some Internet service provider (ISP) accounts do not allow Internet sharing or they charge extra for it. Your ISP access agreement might require you to have more than one account. Check your ISP access agreement for more information.

Removing the cover - small desktop model

To remove the cover:

1. Shut down your operating system, remove any media (diskettes, CDs, or tapes) from the drives, and turn off all attached devices and the computer.

2. Unplug all power cords from electrical outlets.

3. Disconnect all cables attached to the computer. This includes power cords,

input/output (I/O) cables, and any other cables that are connected to the computer.

4. Remove the screw that secures the top cover at the rear of the system unit.

5. Hold both sides of the system unit top cover and push it forward. Lift the top

cover up to remove it completely.

26 Hardware Maintenance Manual

Locating components - small desktop model

The following illustration will help you locate the various components in your computer.

1Power supply 5DIMM 2PCI slot 6Hard disk drive 3System board 7CD drive or DVD drive 4Microprocessor and heat sink 8Diskette drive

Identifying parts on the system board - small desktop model

The system board, also called the planar or motherboard, is the main circuit board in your computer. It provides basic computer functions and supports a variety of devices that are IBM-installed or that you can install later.

Chapter 4. Installing Options 27

See the following illustration for the location of parts on the system board.

1 Fan connector 11 Primary IDE connector 2 Microprocessor 12 Front USB connector 3 DIMM 1 13 Virtual clear CMOS/BIOS recovery jumper

(JP14)

4 DIMM 2 14 Battery 5 Power connector 15 PCI slot 6 Power connector 16 PCI slot 7 Hard disk LED connector 17 PCI slot 8 Power LED connector 18 CD-ROM audio connector 9 Diskette connector 19 Front panel connector 10Secondary IDE connector

Installing memory - small desktop model

Your computer has two connectors for installing dual in-line memory modules (DIMMs) that provide up to a maximum of 512 MB of system memory.

Installing DIMMs

When installing DIMMs, the following rules apply:

v Fill each system memory connector sequentially, starting at DIMM 1 v Use 3.3 V, synchronous, 168-pin, unbuffered, 133 MHz, nonparity, synchronous

dynamic random access memory (SDRAM)

v Use 32 MB, 64 MB, 128 MB, or 256 MB DIMMs in any combination v DIMM heights of 38.1 mm (1.5 inches)

To install a DIMM:

28 Hardware Maintenance Manual

1. Remove the cover. See “Removing the cover - small desktop model” on page 26.

2. To locate the DIMM connectors. See “Identifying parts on the system board - small desktop model” on page 27.

3. Open the retaining clips.

4. Make sure the notches in the DIMM align with the tabs on the connector. Push

or insert the DIMM straight down into the connector until the retaining clips close.

Notches

What to do next:

v To work with another option, go to the appropriate section. v To complete the installation, go to “Replacing the cover and connecting the

cables - small desktop model” on page 33.

Installing adapters - small desktop model

This section provides information and instructions for installing and removing adapters. Your computer has three expansion slots for low profile peripheral component interconnect (PCI) adapters.

To install an adapter:

1. Remove the cover. See “Removing the cover - small desktop model” on page 26.

Chapter 4. Installing Options 29

2. Remove the slot screw and slot cover for the appropriate expansion slot.

3. Install the adapter and insert the retaining screw.

What to do next:

v To work with another option, go to the appropriate section. v To complete the installation, go to “Replacing the cover and connecting the

cables - small desktop model” on page 33.

Installing internal drives - small desktop model

This section provides information and instructions for installing and removing internal drives.

Internal drives are devices that your computer uses to read and store data. You can add or replace drives in your computer to increase storage capacity and to enable your computer to read other types of media such as CD-ROM.

Internal drives are installed in bays. Within this book, the bays are referred to as bay 1, bay 2, and so on.

When you install an internal drive, it is important to note what type and size of drive that you can install in each bay. Also, it is important to correctly connect the internal drive cables to the installed drive.

Drive specifications

Your computer might come with the following IBM-installed drives:

v A 3.5-inch diskette drive in bay 1 v A CD drive or DVD drive in bay 2 v A 3.5-inch hard disk drive in bay 3

Bays that do not have drives installed have a static shield and bay panel installed.

30 Hardware Maintenance Manual

The following illustration shows the locations of the drive bays

The following table describes some of the drives that you can install in each bay and their height requirements.

1Bay 1 - Max Height: 25.4 mm (1.0 in.) 3.5-inch diskette drive (preinstalled in some

models)

2Bay 2 - Max Height: 41.3 mm (1.6 in.) CD-ROM drive (standard in some models) 3Bay 3 - Max Height: 12.7 mm (0.5 in.) 3.5-inch hard disk drive (preinstalled)

Notes:

1. Drives that are greater than 41.3 mm (1.6 in.) high cannot be installed.

2. Install removable media (tape or CD) drives in the accessible bay: bay 1 or 2.

Installing a drive

To install a CD drive or DVD drive in bay 2, follow these steps.

1. Remove the cover (see “Removing the cover - small desktop model” on page 26).

2. If you are installing a drive with removable media, insert a flat–blade screwdriver into one of the slots on the static shield in the drive bay into which you installed the drive and gently pry the static shield loose from the drive bay.

3. Make sure the drive is set correctly as the master device. Refer to the documentation that comes with your CD drive or DVD drive for master/slave jumper information.

4. Lift the latch and remove the drive mounting tray.

5. Install the drive into the bay. Align the screw holes and insert the four screws.

Chapter 4. Installing Options 31

6. Slide the drive cage halfway into the mounting tray.

7. Each integrated drive electronics (IDE) drive requires two cables; a four-wire

power cable that connects to the power supply, and a signal cable that connects to the system board. You might also have an audio cable to connect.

To connect a CD drive or DVD drive to your computer, follow these steps. a. Locate the signal cable that came with your computer or with the new

drive.

b. Locate the secondary IDE connector and the CD-ROM audio connector on

the system board. See “Identifying parts on the system board - small desktop model” on page 27.

c. Connect one end of the signal cable to the secondary IDE connector on the

system board and the other to the CD drive or DVD drive.

d. Your computer has extra power connectors for connecting additional

drives. Connect the power cable to the drive.

8. If you have a CD-ROM drive audio cable, connect it to the drive and the system board.

9. Slide the drive cage in and engage the latch.

10. If the drive you installed is a removable-media drive, remove the bay panel

from the front bezel.

What to do next:

v To work with another option, go to the appropriate section. v To complete the installation, go to “Replacing the cover and connecting the

cables - small desktop model” on page 33.

32 Hardware Maintenance Manual

Installing a Rope Clip - small desktop model

To help prevent hardware theft, you can add a 3/16 inch or 5 mm Rope Clip and cable to your computer. After you add the security cable, make sure that it does not interfere with other cables that are connected to the computer.

To install a Rope Clip:

1. Remove the cover (see “Removing the cover - small desktop model” on page 26).

2. Use a tool, such as a screwdriver, to remove the two metal knockouts.

3. Insert the Rope Clip through the rear panel; then attach and tighten the nuts

with an appropriately sized or adjustable wrench.

4. Replace the computer cover. For more information, see “Replacing the cover and connecting the cables - small desktop model” on page 33.

5. Thread the cable through the Rope Clip and around an object that is not a part of or permanently secured to the building structure or foundation, and from which it cannot be removed; then fasten the cable ends together with a lock.

1 Rope Clip 2 Bolt holes 3 Nuts

What to do next:

To work with another option, go to the appropriate section.

Replacing the cover and connecting the cables - small desktop model

After working with options, you need to install any removed parts, replace the cover, and reconnect cables, including power cords and telephone lines. Also, depending on the option that is installed, you might need to confirm the updated information in the Configuration/Setup Utility program.

To replace the cover and connect cables to your computer:

1. Ensure that all components have been reassembled correctly and that no tools or loose screws are left inside your computer.

Chapter 4. Installing Options 33

2. Clear any cables that might impede the replacement of the cover.

3. Place the cover over the computer and slide it to the rear until it is fully closed.

Secure the cover with the screw.

4. Reconnect the external cables and cords to the computer.

5. To update the configuration, see “Module test menu/hardware configuration

report” on page 13.

Removing the cover - desktop model

To remove the cover:

1. Shut down your operating system, remove any media (diskettes, CDs, or tapes) from the drives, and turn off all attached devices and the computer.

2. Unplug all power cords from electrical outlets.

3. Disconnect all cables attached to the computer. This includes power cords,

input/output (I/O) cables, and any other cables that are connected to the computer.

4. Press the buttons on the sides of the computer and pivot the rear end of the cover up toward the front of the computer.

34 Hardware Maintenance Manual

Locating components - desktop model

The following illustration will help you locate the various components in your computer.

1CD drive or DVD drive 6 DIMMs 2USB connector 7System Board 3USB connector 8 Microprocessor and heat sink 4Hard disk drive 9PCI slots 5Diskette drive

Identifying parts on the system board - desktop model

Chapter 4. Installing Options 35

See the following illustration for the location of parts on the system board.

1 Fan connector 11 Primary IDE connector 2 Microprocessor 12 Front USB connector 3 DIMM 1 13 Virtual clear CMOS/BIOS recovery jumper 4 DIMM 2 14 Battery 5 Power connector 15 PCI slot 6 Power connector 16 PCI slot 7 Hard disk LED connector 17 PCI slot 8 Power LED connector 18 CD-ROM audio connector 9 Diskette connector 19 Front panel connector 10Secondary IDE connector