IBM 6290 Hardware Maintenance Manual

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Hardw are Maintenance Man ual Ty pe 629 0

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Note: Before using this information and the product it supports, be sure to read the general information under “Notices” on page 123.

First Edition (April 2002)

INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION ″AS IS″ WITHOUT ANY WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE LIMITED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some jurisdictions do not allow disclaimers or express or implied warranties in certain transactions; therefore, this statement may not apply to you.

This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. IBM may make improvements or changes in the products or the programs described in this publication at any time.

Requests for technical information about IBM products should be made to your IBM Authorized Dealer or your IBM Marketing Representative.

US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

Contents

Chapter 1. About this manual .....1

Important Safety Information .........1

Chapter 2. General Checkout......3

Chapter 3. General information .....5

Features................5

Specifications ..............7

Availableoptions.............8

Chapter 4. Diagnostics ........9

IBM Setup Utility program .........9

Product Recovery Program menu .......11

Diagnostics ..............12

Diagnostics program download.......12

Navigating through the diagnostics programs . . 12

Running diagnostics tests.........12

Test selection .............12

Testresults .............13

Fixed disk advanced test (FDAT) ......13

QuickandFullerase-harddrive......16

Viewing the test log ..........16

Chapter 5. Installing Options .....17

Installing external options .........17

Locating controls and connectors on the front of

your computer ............18

Locating connectors on the rear of your computer 19

Obtainingdevicedrivers.........19

Removing the cover ..........20

Locating components ..........21

Accessing system board components .....21

Identifying parts on the system board ....25

Installing memory ...........26

Installing adapters ...........27

Installing a cable lock ..........28

Changing the battery ..........29

Erasing a lost or forgotten password (clearing

CMOS)...............30

Replacing the cover and connecting the cables. . 30

Chapter 6. FRU Removals ......33

Harddiskdrive.............33

Removingthecenterbeam.........33

Replacing a microprocessor .........34

Power supply .............34

System board..............35

Chapter 7. Symptom-to-FRU Index . . . 37

Hard disk drive boot error .........37

Power Supply Errors ...........37

Diagnostic error codes ...........39

Beepsymptoms.............57

No-beepsymptoms............59

POST error codes ............60

Miscellaneous error messages ........75

Undetermined problems ..........77

Chapter 8. Parts listing ........81

Chapter 9. Additional Service

Information .............83

Security features.............83

Passwords..............83

Vital product data ...........84

Management Information Format (MIF) ....84

Alert on LAN ............85

BIOSlevels..............85

Flash (BIOS/VPD) update procedure ......85

Flash recovery boot block jumper .......86

Power management ...........87

Automatic configuration and power interface

(ACPI) BIOS .............87

Advanced Power Management .......87

Automatic Hardware Power Management

features...............87

Setting Automatic Hardware Power Management

features...............87

AutomaticPower-Onfeatures.......88

Chapter 10. Related service information 89

Safety information ............89

General safety ............89

Electrical safety ............90

Safety inspection guide .........91

Handling electrostatic discharge-sensitive devices 92

Grounding requirements .........93

Safety notices (multi-lingual translations) . . . 120

Send us your comments! .........122

Problem determination tips.........123

Notices ...............123

Trademarks..............124

iv Hardware Maintenance Manual

Chapter 1. About this manual

This manual contains service and reference information for IBM®computer Type

6290.

This manual is divided into product service sections and a related service section, as follows:

v The product service sections include procedures for isolating problems to a FRU,

a Symptom-to-FRU Index, additional service information and an illustrated parts catalog.

v The related service section includes safety notices and safety information, and

problem determination tips.

Note:

This manual is intended for trained servicers who are familiar with IBM Personal Computer products. Use this manual along with advanced diagnostic tests to troubleshoot problems effectively.

Before servicing an IBM product, be sure to review the “Safety information” on page 89.

Important Safety Information

Be sure to read all caution and danger statements in this book before performing any of the instructions.

Prenez connaissance de toutes les consignes de type Attention et Danger avant de procéder aux opérations décrites par les instructions.

Lesen Sie alle Sicherheitshinweise, bevor Sie eine Anweisung ausführen.

Accertarsi di leggere tutti gli avvisi di attenzione e di pericolo prima di effettuare qualsiasi operazione.

Leia todas as instruções de cuidado e perigo antes de executar qualquer operação.

Lea atentamente todas las declaraciones de precaución y peligro ante de llevar a cabo cualquier operación.

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Chapter 2. General Checkout

This general checkout procedure is for Type 6290 computers.

Attention:

The drives in the computer you are servicing might have been rearranged or the drive startup sequence changed. Be extremely careful during write operations such as copying, saving or formatting. Data or programs can be overwritten if you select an incorrect drive.

Diagnostic error messages appear when a test program finds a problem with a hardware option. For the test programs to properly determine if a test Passed, Failed or Aborted, the test programs check the error-return code at test completion. See “Diagnostics” on page 12.

General error messages appear if a problem or conflict is found by an application program, the operating system, or both. For an explanation of these messages, refer to the information supplied with that software package.

Notes:

v Type 6290 computers default to come up quiet (no beep and no memory count and

checkpoint code display) when no errors are detected by POST.

v To enable beep and memory count and checkpoint code display when a successful POST

occurs, do the following:

1. Select Start Options in the Configuration/Setup Utility program (see “IBM Setup

Utility program” on page 9).

2. Set Power-On Self-Test to Enhanced.

v Before replacing any FRUs, ensure that the latest level of BIOS is installed on the system.

A down-level BIOS might cause false errors and unnecessary replacement of the system board. For more information on how to determine and obtain the latest level BIOS, see “BIOS levels” on page 85.

v If multiple error codes are displayed, diagnose the first error code displayed. v If the computer hangs with a POST error, go to ″Symptom-to-FRU Index″ on page 37. v If the computer hangs and no error is displayed, go to “Undetermined problems” on

page 77.

v If an installed device is not recognized by the diagnostics program, that device might be

defective.

001

1. Power-off the computer and all external devices.

2. Check all cables and power cords.

3. Make sure the system board is seated properly.

4. Set all display controls to the middle position.

5. Power-on all external devices.

6. Power-on the computer.

7. Check for the following response:

v Readable instructions or the Main Menu.

DID YOU RECEIVE THE CORRECT RESPONSE?

If NO, continue to 002.

If YES, proceed to 003.

002

If the Power Management feature is enabled, do the following:

1. Start the Configuration/Setup Utility program (see “IBM Setup Utility program” on page 9)

2. Select Power Management from the Configuration/Setup Utility program menu.

3. Select APM.

4. Be sure APM BIOS Mode is set to Disabled. If it is not, press Left Arrow (})or

Right Arrow (Æ) to change the setting.

5. Select Automatic Hardware Power Management.

6. Set Automatic Hardware Power Management to Disabled.

7. If the problem persists, continue to 003.

003

Run the Diagnostic programs. If necessary, refer to “Diagnostics” on page 12. v If you receive an error, replace the part that the diagnostic program calls out or

go to ″Symptom-to-FRU Index″ on page 37.

v If the test stops and you cannot continue, replace the last device tested.

4 Hardware Maintenance Manual

Chapter 3. General information

This IBM®computer incorporates many of the latest advances in computer technology and can be upgraded as your needs change.

Adding hardware options to your computer is an easy way to increase its capabilities. Instructions for installing external and internal options are included in this publication. When adding an option, use these instructions along with the instructions that come with the option.

Go to Access IBM for general information about the use, operation, and maintenance of your computer. Access IBM also contains information to help solve problems and get repair service or other technical assistance.

Features

This section provides an overview of the computer features and preinstalled software.

Microprocessor

Pentium™4 processor with either 256 KB or 512 KB of internal L2 cache

Intel memory (varies by model)

Memory

v Support for two dual inline memory modules (DIMMs) v 512 KB flash memory for system programs

Internal drives

v 3.5-inch, 1.44 MB Slimline diskette drive v Hard disk drive v EIDE CD-ROM or CD-RW Slimline drive

Video subsystem

v Support for a Video Graphics Array (VGA) monitor.

v Support For a digital monitor on the Digital Video Interface (DVI)

Audio subsystem

AC’97 with ADI981A Audio Codec Line-in and Line-out connectors on the rear panel and microphone and headphone connectors on the front panel

Connectivity

10/100 Mbps integrated Intel Ethernet controller that supports the Wake on LAN feature

System management features

v Remote Program Load (RPL) and Dynamic Host Configuration Protocol (DHCP) v Wake on LAN

v Wake on Ring (in the IBM Setup Utility program, this feature is called Serial Port

Ring Detect for an external modem and Modem Ring Detect for an internal PCI modem)

v Remote Administration v Automatic power-on startup v System Management (SM) BIOS and SM software v Ability to store POST hardware test results

Input/output features

v 25-pin, Extended Capabilities Port (ECP)/Extended Parallel Port (EPP) v One 9-pin serial connector v Six 4-pin, USB connectors

v PS/2

mouse connector

v PS/2 keyboard connector v Ethernet connector v VGA Monitor connector v DVI monitor connector v Two audio connectors (line in, line out) at rear v Two audio connectors (microphone, headphone) at the front

Expansion

v Two 32-bit peripheral component interconnect (PCI) adapter slots v Two DIMM sockets

Power

v 150 W power supply with manual voltage selection switch v Automatic 50/60 Hz input frequency switching v Advanced Power Management support v Advanced Configuration and Power Interface (ACPI) support

Security features

v Power on and administrator passwords v Support for the addition of a cable lock v Startup sequence control v Startup without diskette drive, keyboard, or mouse v Unattended start mode v Diskette and hard disk I/O control v Serial and parallel port I/O control v Security profile by device

IBM preinstalled software

Your computer comes with preinstalled software. An operating system, device drivers to support built-in features, and other support programs are included.

Operating systems (preinstalled) (varies by model)

v Microsoft

Windows®XP Home

v Microsoft Windows XP Professional v Microsoft Windows 2000

6 Hardware Maintenance Manual

Specifications

This section lists the specifications for your computer.

Dimensions

Width: 315 mm Height: 92 mm Depth: 260 mm

Weight

Minimum configuration as shipped: 5.9 kg

Environment

Air temperature:

System on: 10° to 35°C (Altitude 0 to 2134 m) System off: 10° to 40°C (Altitude 0 m to 2134 m)

Humidity:

System on: 8% to 80% System off: 8% to 80%

Electrical input

Input voltage:

Low range:

Minimum: 90 V ac Maximum: 137 V ac Input frequency range: 57–63 Hz Voltage switch setting: 115 V ac

High range:

Minimum: 180 V ac Maximum: 265 V ac Input frequency range: 47–53 Hz Voltage switch setting: 230 V ac

Input kilovolt-amperes (kVA) (approximate) 0.25 kVA

Heat output (approximate) in British thermal units (Btu) per hour:

Minimum configuration: 164Btu/hr (48 watts) Maximum configuration: 512 Btu/hr (150 watts)

Airflow

Approximately 0.56 cubic meters per minute

Acoustical noise-emission values Note: In this computer, fan speed is controlled by

temperature, configuration, and software. Actual noise-emission values might be different from the stated values depending on the speed of the fan.

Average sound-pressure levels:

At operator position:

Idle: 33 dBA Operating: 35 dBA

At bystander position - 1 meter:

Idle: 30 dBA Operating: 32 dBA

Declared (upper limit) sound-power levels:

Idle: 4. bels Operating: 4.5 bels

Note: These levels were measured in controlled acoustical environments according to the procedures specified by the American National Standards Institute (ANSI) S12.10 and ISO 7779 and are reported in accordance with ISO 9296. Actual sound-pressure levels in a given location might exceed the average values stated because of room reflections and other nearby noise sources. The declared sound-power levels indicate an upper limit, below which a large number of computers will operate.

Chapter 3. General information 7

Available options

The following are some available options:

v External options

v Internal options

For the latest information about available options, see the following World Wide Web pages:

v http://www.ibm.com/pc/us/options/ v http://www.ibm.com/pc/support/

You can also obtain information by calling the following telephone numbers:

v Within the United States, call 1-800-IBM-2YOU (1-800-426-2968), your IBM

v Within Canada, call 1-800-565-3344 or 1-800-IBM-4YOU. v Outside the United States and Canada, contact your IBM reseller or IBM

– Parallel port devices, such as printers and external drives – Serial port devices, such as external modems and digital cameras – Audio devices, such as external speakers for the sound system – USB devices, such as printers, joysticks, and scanners – Security device, such as a cable lock – Monitors

– System memory, called dual inline memory modules (DIMMs) – Peripheral component interconnect (PCI) adapters – Slimline CD-ROM or CD-RW drive, hard disk drive, Slimline diskette drive,

and other removable media drives

reseller, or IBM marketing representative.

marketing representative.

8 Hardware Maintenance Manual

Chapter 4. Diagnostics

The following tools are available to help identify and resolve hardware-related problems.

v Setup Utility program v Power-On Self-Test (POST)

– POST Beep Codes – Error Code Format

v Diagnostics program v Recovery utility

– Factory Contents – Partial recovery

v Repair utility

IBM Setup Utility program

The IBM Setup Utility program is stored in the electrically erasable programmable read-only memory (EEPROM) of your computer. The IBM Setup Utility program is used to view and change the configuration settings of your computer, regardless of which operating system you are using. However, the operating-system settings might override any similar settings in the IBM Setup Utility program.

To start the IBM Setup Utility program, do the following:

1. If the computer is already on when you start this procedure, shut down the operating system and turn off the computer.

2. Turn on the computer and look for the following prompt on the logo screen:

(To interrupt normal startup, press Enter)

Press Enter when you see the prompt. The Startup Interrupt Menu is displayed.

3. Press F1 to start the IBM Setup Utility.

Note: If a user password is set, you must type the password to continue. If an

administrator password has been set, you cannot make any changes to configuration using the IBM Setup Utility program until you type your administrator password. See “Passwords” on page 83 for more information.

The IBM Setup Utility might start automatically when POST detects that hardware has been removed or new hardware has been installed in your computer. A sample

of the first IBM Setup Utility screen is shown here.

6290I01 26KT09AUS 26009A IBM 1234567 02/22/02

[13:34:25] [02/22/2002]

The IBM Setup Utility program menu lists items that identify system configuration topics.

When working with the IBM Setup Utility program menu, you must use the keyboard. The keys used to perform various tasks are displayed at the bottom of each screen.

When you finish viewing or changing settings, press Esc to return to the IBM Setup Utility program menu (you might have to press Esc several times). If you want to save the new settings, select Save Settings before you exit. Otherwise, your changes will not be saved.

10 Hardware Maintenance Manual

Product Recovery Program menu

Type 6290 machines have recovery and diagnostics programs on a separate hard drive partition. The Enhanced Diagnostics diskette is not shipped with the machine. To download the Diagnostics program, see “Diagnostics program download” on page 12.

At startup, the machine displays the following prompt:

To start the Product Recovery Program, press F11

Attention: Make sure all data is backed up to avoid loss when the Product

Recovery program is used.

After depressing F11, you are given the following options.

v Factory Contents

This utility reformats the hard drive and restores all original files.

v System utilities

1. Repair (Windows NT 4.0 and 2000 Only)

This runs the Windows NT 4.0 emergency repair utility.

2. Run Diagnostics

Runs the IBM Enhanced Diagnostic Program.

3. Create a Diagnostics Diskette

Creates a bootable diagnostic diskette.

4. System Information

Displays information about your computer configuration and allows the user to gather system information that would be needed during a Help Center call.

5. Create Recovery/Repair Diskette (Disk to Disk Solution Only)

Creates a startable diskette to restore access to the IBM Product Recovery program on the hard disk.

6. Recovery CD

In the event of a Hard Disk Drive failure, a Recovery CD can be used to restore the Hard Disk Drive to the original factory preset. Be sure to use the Recovery CD FRU list to obtain the proper recovery CD for the computer model you are servicing.

Chapter 4. Diagnostics 11

Diagnostics

Diagnostics program download

Navigating through the diagnostics programs

The Diagnostics program uses a full range of diagnostic utilities to determine the operating condition of the computer’s hardware components.

For a complete list of error codes and messages, see ″Symptom-to-FRU Index″ on page 37.

To download the Diagnostics program, do the following:

v Go to http://www.ibm.com/. v Select Support. v Select Personal computing from the ″Get product support for″ pull-down menu. v Search for the machine type in the ″Quick Path″ box on the left. v Select Downloadable files from the options on the left. v Select Diagnostics from the pull down menu.

Use the cursor movement keys to navigate within the menus.

v The Enter key is used to select a menu item. v The Esc key is used to back up to the previous menu. v For online help select F1.

Running diagnostics tests

There are four ways to run the diagnostic tests.

1. Using the cursor movement keys, highlight Run Normal Test or Run Quick Test from the Diagnostics menu and then press Enter.

This will automatically run a pre-defined group of tests from each test category. Run Normal Test runs a more extensive set of tests than does Run Quick Test and takes longer to execute.

2. Press F5 to automatically run all selected tests in all categories. See ″Test Selection″.

3. From within a test category, press Ctrl-Enter to automatically run only the selected tests in that category. See ″Test Selection″.

4. Using the cursor movement keys, highlight a single test within a test category, then press Enter. This will run only that test.

Press Esc at any time to stop the testing process.

Test results, (N/A, PASSED, FAILED, ABORTED), are displayed in the field beside the test description and in the test log. See “Viewing the test log” on page 16.

Test selection

To select one or more tests, use the following procedure.

1. Open the corresponding test category.

2. Using the cursor movement keys, highlight the desired test.

3. Press the space bar.

A selected test is marked by >>. Pressing the space bar again de-selects a test and removes the chevron.

12 Hardware Maintenance Manual

4. Repeat steps 2 and 3 above to select all desired tests.

Test results

Diagnostics test results will produce the following error code format:

Function Code

v Function Code:

Represents the feature or function within the PC.

v Failure Type:

Represents the type of error encountered.

v DeviceID:

Contains the component’s unit-ID which corresponds to either a fixed disk drive, removable media drive, serial or parallel port, processor, specific RIMM, or a device on the PCI bus.

v Date:

Contains the date on which the diagnostic test was run. The date is retrieved from CMOS and displayed using the YYYYMMDD format.

v ChkDigits:

Contains a 2-digit check-digit value to ensure the following:

– Diagnostics were run on the specified date. – Diagnostics were run on the specified IBM computer. – The diagnostic error code is recorded correctly.

v Text:

Description of the error.

Failure Type DeviceID Date ChkDigits Text

Note: See “Diagnostic error codes” on page 39 for error code listings.

Fixed disk advanced test (FDAT)

PC-Doctor’s (PCDR) Fixed-Disk Advanced Test module (FDAT) is a full-featured highly configurable fixed-disk test suite. The configurable capabilities of FDAT allow users to enable or disable specific tests, enable or disable testing features, control the test log detail, alter testing parameters, etc. FDAT will test for and report most commonly found errors on a fixed-disk drive and is able to test up to 128 SCSI and 4 IDE drives (up to 132 total drives). Drive information is gathered through FDAT’s enumeration of available devices and user specific configuration parameters located in the FDAT.INI. FDAT uses information supplied by these features to indicate specifically what devices are available for test, what tests are available for the device, device properties, etc. Modify the FDAT.INI file in PC Doctor for DOS to change testing parameters

FDAT consists of the following subtests and features.

Fixed-Disk Tests:

v Seek Tests: - checks the physical operation of the drive head.

– Linear Seek – Random Seek – Min-Max Seek – Butterfly Seek

Chapter 4. Diagnostics 13

v Verify Tests: - checks the integrity of the data present on the media.

– Linear Verify – Random Verify

v Surface Scan Tests: - checks the drive media for defects.

– Surface Scan (Linear) – Surface Scan (Aggressive) - this is disabled for normal customer use. – Surface Scan (Random)

v SMART: - checks the SMART functionality for drives that support SMART.

– Start SMART Self-Test – Get SMART test results

Other Test Features:

v Write-Splice Repair - detects and corrects Error Correction Code errors during

Verify tests.

v Auto Spin Down - a gradual spin down of the drive platters to avoid damaging

the media.

v Manufacturer Log - an in-depth manufacturer supported log of errors on the

drive.

Multitasking:

To allow simultaneous testing of multiple hard drives whenever possible, the FDAT module is written as a set of multitasking functions. Each drive under test can run the same test or run a different test at the same time. Each subtest is written to handle a single test pass and all test variables are kept track of in a structure unique for each drive . However, when testing IDE drives, FDAT will not perform simultaneous testing of IDE drives that are attached to the same IDE cable. For example, if FDAT is testing four IDE drives on a PC, it will perform simultaneous testing on drives 1 and 3 first (master drives), then perform tests on 2 and 4 (slave drives). FDAT will also perform simultaneous testing on a master and slave that are on separate IDE cables, but will not perform simultaneous tests on a master and slave on the same IDE cable. This generally increases the amount of time needed to test multiple IDE drives. Another limitation of FDAT’S multitasking capability is the use of Ultra DMA (UDMA). Only one drive at a time can access the UDMA channel and the UDMA channel buffer must be kept high in order to maintain a speed advantage over other data transfer modes. In order to use the UDMA channel during testing, users must disable the multitasking feature.

Destructive vs non-destructive testing:

Most of the tests found in FDAT are non-destructive. This means that PCDR will preserve any data that is present on the tested media prior to beginning any destructive operations (i.e. write operations). However, users can run certain tests in destructive mode (i.e. surface scan tests). Destructive tests will speed up testing because FDAT does not preserve the data on the media prior to the test beginning. Unlike non-destructive tests, any data present on the media prior to the test beginning is lost. FDAT allows for enabling or disabling destructive tests, as well as specifying a range of destructive and non-destructive sectors on the tested drive. This is done through the configuration of the FDAT.INI .If destructive and non-destructive ranges somehow overlap, then the overlapped area is considered non-destructive. For example, if users specify both destructive and non-destructive ranges as the same, then the entire drive is tested as non-destructive.

14 Hardware Maintenance Manual

Quick and Full erase - hard drive

The Diagnostics program offers two hard drive format utilities:

v Quick Erase Hard Drive v Full Erase Hard Drive

The Quick Erase Hard Drive provides a DOS utility that performs the following steps.

v Destroys the Master Boot Record (MBR) on the hard drive. v Destroys all copies of the FAT Table on all partitions (both the master and

backup).

v Destroys the partition table. v Provides messages that warn the user that this is a non-recoverable process.

Chapter 4. Diagnostics 15

The Full Erase Hard Drive provides a DOS utility that performs the following steps.

v Performs all the steps in Quick Erase. v Provides a DOS utility that writes random data to all sectors of the hard drive. v Provide an estimate of time to completion along with a visual representation of

completion status.

v Provides messages that warn the user about non-recoverable process.

Important: Make sure that all data is backed up before using the Quick or Full Erase functions.

To select the Quick Erase or Full Erase Hard Drive utility, use the following procedure.

1. Select the UTILITY option on the toolbar and press Enter.

2. Select either the QUICK ERASE or FULL ERASE HARD DISK option and

follow the instructions.

Viewing the test log

Errors reported by the diagnostic test will be displayed by the program as a failed test.

To view details of a failure or to view a list of test results, use the following procedure from any test category screen.

v Press F3 to activate the log file. v Press F3 again to save the file to diskette or F2 to print the file.

16 Hardware Maintenance Manual

Chapter 5. Installing Options

This section contains information on adding or replacing customer options.

Installing external options

This section shows the various external connectors on your computer to which you can attach external options, such as external speakers, a printer, or a scanner. For some external options, you must install additional software in addition to making the physical connection. When adding an external option, use the information in this section to identify the required connector, and then use the instructions that come with the option to help you make the connection and install any software or device drivers that are required for the option.

Locating controls and connectors on the front of your computer

The following illustration shows locations of the controls and connectors on the front of your computer.

1 Power button 5 Headphone connector 2 Power-on indicator 6 Microphone connector 3 Hard disk drive activity indicator 7 USB connectors 4 Speaker volume control

18 Hardware Maintenance Manual

Locating connectors on the rear of your computer

The following illustration shows locations of connectors on the rear of your computer.

1 Cable-lock latch 8 Ethernet connector 2 PS/2 Mouse connector 9 Audio line-out connector 3 USB connectors (4) 10 Digital monitor 12 V connector 4 Parallel connector 11 VGA monitor connector 5 Audio line-in connector 12 Serial connector 6 Power cord connector 13 PS/2 Keyboard connector 7 Digital monitor connector

Note: Some connectors on the rear of your computer are color-coded to help

determine where to connect the cables.

Obtaining device drivers

You can obtain device drivers for operating systems that are not preinstalled at http://www.ibm.com/pc/support/ on the World Wide Web. Installation instructions are provided in README files with the device-driver files.

Chapter 5. Installing Options 19

Removing the cover

Important:

See “Safety information” on page 89 and “Handling electrostatic discharge-sensitive devices” on page 92 before you begin.

To remove the cover:

1. Shut down your operating system, remove any media (diskettes, CDs, or tapes) from the drives, and turn off all attached devices and the computer.

2. Unplug all power cords from electrical outlets.

3. Disconnect all cables attached to the computer. This includes power cords,

input/output (I/O) cables, and any other cables that are connected to the computer.

4. Remove the floor stand, if attached.

5. Remove the screw that secures the cover at the rear of the system unit.

6. Carefully slide the cover forward and lift it up to remove.

20 Hardware Maintenance Manual

Locating components

The following illustration will help you locate the various components in your computer.

1 PCI riser 4 Diskette drive 2 PCI slots (2) 5 Hard disk drive 3 CD drive 6 Power supply

Accessing system board components

Use this procedure to gain access to components on the system board such as memory DIMMs, the battery and the Clear CMOS/BIOS recovery jumper. You can also use this procedure to learn how to remove drives when updating to different or higher capacity drives.

To access system board components:

1. Turn off the computer and all attached devices.

2. Unplug the power cord and remove the cover. See “Removing the cover” on

page 20.

Chapter 5. Installing Options 21

3. Remove the PCI riser. Do not remove any installed adapters from the riser.

4. Remove the three screws holding the hard disk drive tray.

22 Hardware Maintenance Manual

5. Unplug the flat cable attached to the small circuit board at the front.

6. Remove the two screws holding the CD and diskette drive tray.

Chapter 5. Installing Options 23

7. Due to cable length limitations, both drive trays must slide outward together. Slide both drive trays out far enough to access the system board. This might require disconnecting cables that are connected to the drives and to the system board. Note where the cables are connected before disconnecting them.

24 Hardware Maintenance Manual

Identifying parts on the system board

The system board (sometimes called the planar or motherboard) is the main circuit board in your computer. It provides basic computer functions and supports a variety of devices that are IBM-installed or that you can install later.

The following illustration shows the locations of parts on the system board.

1 Microprocessor 10 Speaker connector 2 DIMM connector 1 11 Front panel connector 3 DIMM connector 2 12 Front USB connector 4 Fan connector 13 Battery 5 12 V Power connector 14 Clear CMOS/BIOS recovery jumper 6 Power connector 15 PCI riser connector 7 POV connector 16 CD audio connector 8 Diskette drive connector 17 Microprocessor fan connector 9 IDE connector

Chapter 5. Installing Options 25

Installing memory

Your computer has two connectors for installing dual inline memory modules (DIMMs) that provide up to a maximum of 1 GB of system memory.

When installing memory, the following rules apply:

v Fill each system memory connector sequentially, starting at DIMM connector 1. v Use 2.5 V, 184-pin, double data rate synchronous dynamic random access

memory (DDR SDRAM), non-ECC DIMMs.

v Use 128 MB, 256 MB, or 512 MB DIMMs in any combination. v Modules are 38.1 mm (1.5 inches) in height.

Note: Only DDR SDRAM DIMMs can be used.

To install DIMMs:

1. Access the system board. See “Accessing system board components” on page 21.

2. locate the DIMM connectors. See “Identifying parts on the system board” on page 25.

3. Open the retaining clips.

4. Make sure the notch in the DIMM aligns with the tab on the connector. Push or

insert the memory module straight down into the connector until the retaining clips close.

5. Slide the CD and diskette drive tray back into position and insert the two holding screws.

6. Replace the PCI riser if it was removed.

26 Hardware Maintenance Manual

7. Replace the cover. See “Replacing the cover and connecting the cables” on page 30.

Installing adapters

This section provides information and instructions for installing and removing adapters. Your computer has a riser card with two PCI expansion slots. PCI adapters must be within the following maximum size limits. Width is the distance from the PCI riser connector to the opposite edge of the card. Length is the distance from the rear of the computer to the front.

Upper PCI slot

Lower PCI slot

To install an adapter:

1. Remove the cover. See “Removing the cover” on page 20.

2. Remove the PCI riser. Do not remove any adapters that are already installed in

the riser.

106 mm wide and 175 mm long

106 mm wide and 128 mm long

3. Remove the adapter-slot-cover latch and the slot cover for the appropriate expansion slot.

4. Remove the adapter from its static-protective package.

Chapter 5. Installing Options 27

5. Install the adapter into the appropriate slot on the PCI riser.

6. Install the PCI riser with adapters.

7. Reinstall the cover. See “Replacing the cover and connecting the cables” on

page 30.

What to do next:

v To work with another option, go to the appropriate section. v To complete the installation, go to “Replacing the cover and connecting the

cables” on page 30.

Installing a cable lock

To help to protect against theft, you can install an optional cable lock to secure your computer to a desk, table, or other fixture. This type of cable lock also automatically locks the computer cover to the chassis. The cable-lock latch on your computer accommodates the same type of cable lock used with many laptop computers. You can order cable locks directly from IBM. For more information, see Finding options from IBM in Access IBM.

See the following illustration for cable lock installation.

®®

28 Hardware Maintenance Manual

Changing the battery

Your computer has a special type of memory that maintains the date, time, and settings for built-in features, such as parallel-port assignments (configuration). A battery keeps this information active when you turn off the computer.

The battery normally requires no charging or maintenance throughout its life; however, no battery lasts forever. If the battery fails, the date, time, and configuration information (including passwords) are lost. An error message is displayed when you turn on the computer.

Refer to “Lithium battery notice” on page vi for information about replacing and disposing of the battery.

To change the battery:

1. Refer to “Accessing system board components” on page 21.

2. Locate the battery 1.

3. Remove the old battery.

4. Install the new battery.

5. Slide both drive trays back into the computer and secure with the holding

screws. Reconnect any cables that were disconnected.

6. Install the PCI riser card and adapters.

7. Replace the cover, and connect the cables. See “Replacing the cover and

connecting the cables” on page 30.

Chapter 5. Installing Options 29

Note: When the computer is turned on for the first time after battery

replacement, an error message might be displayed. This is normal after replacing the battery.

8. Turn on the computer and all attached devices.

9. Use the IBM Setup Utility program to set the date and time and any

passwords.

Erasing a lost or forgotten password (clearing CMOS)

This section applies to lost or forgotten passwords. For more information about lost or forgotten passwords, go to Access IBM.

To erase a forgotten password:

1. Refer to “Accessing system board components” on page 21.

2. Locate the Clear CMOS/BIOS recovery jumper on the system board. See

“Identifying parts on the system board” on page 25.

3. Move the jumper from the standard position (pins 1 and 2) to the maintenance or configure position (pins 2 and 3).

4. Slide both drive trays back into the computer and secure with the holding screws. Reconnect any cables that were disconnected.

5. Install the PCI riser card and adapters.

6. Replace the cover, and connect the power cable. See “Replacing the cover and

connecting the cables”.

7. Restart the computer, leave it on for approximately 10 seconds, and then turn off the computer.

8. Repeat step 1.

9. Move the jumper back to the standard (pins 1 and 2).

10. Reassemble the computer and replace the cover. See “Replacing the cover and

connecting the cables”.

Replacing the cover and connecting the cables

After working with options, you need to install any removed parts, replace the cover, and reconnect cables, including telephone lines and power cords. Also, depending on the option that is installed, you might need to confirm the updated information in the IBM Setup Utility program.

To replace the cover and connect cables to your computer:

1. Ensure that all components have been reassembled correctly and that no tools or loose screws are left inside your computer.

2. Clear any cables that might impede the replacement of the cover.

30 Hardware Maintenance Manual

3. Place the cover over the computer and slide it to the rear until it is fully closed. Secure the cover with the screw.

4. If a floor stand was attached, reattach it.

5. Reconnect the external cables and power cords to the computer. See “Locating

connectors on the rear of your computer” on page 19.

6. To update the configuration, see Chapter 2, “Using the IBM Setup Utility” on page 21.

Chapter 5. Installing Options 31

32 Hardware Maintenance Manual

Chapter 6. FRU Removals

These removals are to be done by trained service technicians only.

Important: Before you install or remove any option, read “Safety information” on page 89. These precautions and guidelines will help you work safely.

Hard disk drive

To remove the hard disk drive, do the following:

1. Turn off the computer and peripheral devices and disconnect all external cables and power cords; then, remove the cover. See “Removing the cover” on page 20.

2. Remove the CD/diskette drive tray. See “Accessing system board components”

on page 21.

3. Remove the 3 screws holding the hard disk tray and remove.

4. Disconnect all hard disk drive wires.

5. Remove the 4 screws attaching the hard disk to the hard disk tray.

Note: When replacing the hard disk drive, make sure you obtain the proper

Removing the center beam

To remove the center beam, do the following:

1. Turn off the computer and peripheral devices and disconnect all external cables and power cords; then, remove the cover. See “Removing the cover” on page 20.

Recovery CD to install after you install the new hard drive.

2. Remove the screw securing the center beam and lift off.

Replacing a microprocessor

To replace a microprocessor on any of the machine types, do the following:

1. Turn off the computer and peripheral devices and disconnect all external cables and power cords; then, remove the cover. See “Removing the cover” on page 20.

2. Remove the CD and diskette drive tray. See “Accessing system board components” on page 21.

3. Remove the center beam. See “Removing the center beam” on page 33.

4. Unscrew the fansink from the system board and carefully lift it off. The

processor will come with it, attached to the bottom by thermal grease.

5. To remove the fansink from the processor, twist the fansink to break the seal formed by the thermal grease and remove.

Note: If the thermal grease seal cannot be broken, you may want to start up

Power supply

To remove the power supply, do the following:

1. Turn off the server and peripheral devices and disconnect all external cables and power cords; then, remove the cover. See “Removing the cover” on page 20.

2. Remove the CD/diskette drive tray. See “Accessing system board components”

on page 21.

34 Hardware Maintenance Manual

the system to heat the processor and loosen the thermal grease.

System board

3. Remove the hard disk drive tray. See “Accessing system board components” on page 21.

4. Disconnect all power supply wires.

5. Remove the screw holding the power supply.

6. Lift out the power supply.

To remove the system board, do the following:

1. Turn off the server and peripheral devices and disconnect all external cables and power cords; then, remove the cover. See “Removing the cover” on page 20.

2. Remove the CD/diskette drive tray. See “Accessing system board components”

on page 21.

3. Remove the hard disk drive tray. See “Accessing system board components” on page 21.

4. Remove the PCI riser. See “Installing adapters” on page 27.

5. Remove the fan by disconnecting the power cord from the system board and

unscrewing the 2 screws holding the fan in place.

6. Disconnect all wires connected to the system board.

7. Remove the 5 screws that attach the system board to the chassis.

Chapter 6. FRU Removals 35

8. Lift out the system board.

36 Hardware Maintenance Manual

Chapter 7. Symptom-to-FRU Index

The Symptom-to-FRU index lists error symptoms and possible causes. The most likely cause is listed first. Always begin with ″General Checkout″ on page 3. This index can also be used to help you decide which FRUs to have available when servicing a computer. If you are unable to correct the problem using this index, go to “Undetermined problems” on page 77.

Notes: v If you have both an error message and an incorrect audio response, diagnose the error

message first.

v If you cannot run the diagnostic tests or you get a diagnostic error code when running a

test, but did receive a POST error message, diagnose the POST error message first.

v If you did not receive any error message, look for a description of your error symptoms

in the first part of this index.

v Check the hard disk drive jumper settings before you replace a hard disk drive.

Hard disk drive boot error

A hard disk drive boot error (error codes 1962 and I999030X) can have the following causes.

Error FRU/Action

The start-up drive is not in the boot sequence in configuration.

No operating system installed on the boot drive.

The boot sector on the start-up drive is corrupted.

The drive is defective. Replace the hard disk drive.

Check the configuration and ensure the start-up drive is in the boot sequence.

Install an operating system on the boot drive.

The drive must be formatted, do the following:

1. Attempt to access and recover (back-up) the failing hard disk drive.

2. Using the operating systems programs, format the hard disk drive.

Power Supply Errors

If the power-on indicator is not on, the power supply fan is not running, or the computer will not power-off, use the following procedures.

Check/Verify FRU/Action

Check the following for proper installation.

v Power Cord v On/Off Switch connector v On/Off Switch Power Supply connector v System Board Power Supply connectors v Microprocessor(s) connection

Check the power-on switch for continuity. Power Cord

Reseat

Check/Verify FRU/Action

Check the power-on switch for continuity. Power-on Switch

38 Hardware Maintenance Manual

Diagnostic error codes

Refer to the following diagnostic error codes when using the diagnostic tests. See ″Diagnostics″ on page 9 for the specific type for information about the Diagnostic programs.

In the following index, X can represent any number.

Diagnostic Error Code FRU/Action 000-000-XXX

BIOS Test Passed

000-002-XXX

BIOS Timeout

000-024-XXX

BIOS Addressing test failure

000-025-XXX

BIOS Checksum Value error

000-026-XXX

FLASH data error

000-027-XXX

BIOS Configuration/Setup error

000-034-XXX

BIOS Buffer Allocation failure

000-035-XXX

BIOS Reset Condition detected

000-036-XXX

BIOS Register error

000-038-XXX

BIOS Extension failure

000-039-XXX

BIOS DMI data error

000-195-XXX

BIOS Test aborted by user

000-196-XXX

BIOS test halt, error threshold exceeded

1. No action

1. Flash the system

2. System board

1. Flash the system

2. System board

1. Flash the system

2. Boot block

3. System board

1. Flash the system

2. Boot block

3. System board

1. Run Setup

2. Flash the system

3. Boot block

4. System board

1. Reboot the system

2. Flash the system

3. Run memory test

4. System board

1. Flash the system

2. System board

1. Flash the system

2. Boot block

3. System board

1. Flash the system

2. Adapter card

3. System board

1. Flash the system

2. System board

1. Information

2. Re-start the test, if necessary

1. Press F3 to review the log file

2. Re-start the test to reset the log file

Chapter 7. Symptom-to-FRU Index 39

Diagnostic Error Code FRU/Action 000-197-XXX

BIOS test warning

000-198-XXX

BIOS test aborted

000-199-XXX

BIOS test failed, cause unknown

000-250-XXX

BIOS APM failure

000-270-XXX

BIOS ACPI failure

001-000-XXX

System Test Passed

001-00X-XXX

System Error

001-01X-XXX

System Error

001-024-XXX

System Addressing test failure

001-025-XXX

System Checksum Value error

001-026-XXX

System FLASH data error

001-027-XXX

System Configuration/Setup error

001-032-XXX

System Device Controller failure

001-034-XXX

System Device Buffer Allocation failure

001-035-XXX

System Device Reset condition detected

001-036-XXX

System Register error

1. Make sure the component that is called out is connected and/or enabled

2. Re-run test

3. Component that is called out in warning

statement

4. Component under test

1. If a component is called out, make sure

it is connected and/or enabled

2. Flash the system and re-test

3. Go to the ″Undetermined problems″

section

1. Go to the ″Undetermined problems″ section

2. Flash the system and re-test

3. Replace component under function test

1. Flash the system

2. System board

1. Flash the system

2. System board

1. No action

1. System board

1. Flash the system

2. System board

1. Flash the system

2. System board

1. Run Setup

2. Flash the system

3. System board

1. System board

1. Reboot the system

2. Flash the system

3. Run memory test

4. System board

1. System board

40 Hardware Maintenance Manual

Diagnostic Error Code FRU/Action 001-038-XXX

System Extension failure

001-039-XXX

System DMI data structure error

001-040-XXX

System IRQ failure

001-041-XXX

System DMA failure

001-195-XXX

System Test aborted by user

001-196-XXX

System test halt, error threshold exceeded

001-197-XXX

System test warning

1. Adapter card

2. System board

1. Flash the system

2. System board

1. Power-off/on system and re-test

2. System board

1. Power-off/on system and re-test

2. System board

1. Information

2. Re-start the test, if necessary

1. Press F3 to review the log file

2. Re-start the test to reset the log file

1. Make sure the component that is called

out is connected and/or enabled

2. Re-run test

3. Component that is called out in warning

statement

4. Component under test

001-198-XXX

System test aborted

1. If a component is called out, make sure it is connected and/or enabled

2. Flash the system and re-test

3. Go to the ″Undetermined problems″

section

001-199-XXX

System test failed, cause unknown

1. Go to the ″Undetermined problems″ section

2. Flash the system and re-test

3. Replace component under function test

001-250-XXX

System ECC error

001-254-XXX 001-255-XXX

1. System board

001-256-XXX 001-257-XXX

System DMA error

001-260-XXX 001-264-XXX

1. System board

System IRQ error

001-268-XXX

System IRQ1 failure

001-269-XXX

System IRQ2 failure

001-270-XXX

System IRQ3 failure

1. Device on IRQ1

2. System board

1. Device on IRQ2

2. System board

1. Device on IRQ3

2. System board

Chapter 7. Symptom-to-FRU Index 41

Diagnostic Error Code FRU/Action 001-271-XXX

System IRQ4 failure

001-272-XXX

System IRQ5 failure

001-273-XXX

System IRQ6 (diskette drive) failure

001-274-XXX

System IRQ7 failure

001-275-XXX

System IRQ8 failure

001-276-XXX

System IRQ9 failure

001-277-XXX

System IRQ10 failure

001-278-XXX

System IRQ11 failure

001-279-XXX

System IRQ12 failure

001-280-XXX

System IRQ13 failure

001-281-XXX

System IRQ14 (hard disk drive) failure

001-282-XXX

System IRQ15 failure

001-286-XXX 001-287-XXX 001-288-XXX

System Timer failure

001-292-XXX

System CMOS RAM error

001-293-XXX

System CMOS Battery

001-298-XXX

System RTC date/time update failure

001-299-XXX

System RTC periodic interrupt failure

001-300-XXX

System RTC Alarm failure

1. Device on IRQ4

2. System board

1. Device on IRQ5

2. System board

1. Diskette Cable

2. Diskette drive

3. System board

1. Device on IRQ7

2. System board

1. Device on IRQ8

2. System board

1. Device on IRQ9

2. System board

1. Device on IRQ10

2. System board

1. Device on IRQ11

2. System board

1. Device on IRQ12

2. System board

1. Device on IRQ13

2. System board

1. Hard disk drive cable

2. Hard disk drive

3. System board

1. Device on IRQ15

2. System board

1. System board

1. Run Setup and re-test

2. System board

1. Battery

2. System board

1. Flash the system

2. System board

1. System board

42 Hardware Maintenance Manual

Diagnostic Error Code FRU/Action 001-301-XXX

System RTC Century byte error

005-000-XXX

Video Test Passed

005-00X-XXX

Video error

005-010-XXX 005-011-XXX 005-012-XXX

1. Flash the system

2. System board

1. No action

1. Video card, if installed

2. System board

1. Video card, if installed

2. System board

005-013-XXX

Video Signal failure

005-016-XXX

Video Simple Pattern test failure

1. Video Ram

2. Video card, if installed

3. System board

005-024-XXX

Video Addressing test failure

005-025-XXX

Video Checksum Value error

005-027-XXX

Video Configuration/Setup error

1. Video card, if installed

2. System board

1. Video card, if installed

2. System board

1. Run Setup

2. Video drivers update

3. Video card, if installed

4. System board

005-031-XXX

Video Device Cable failure

1. Video cable

2. Monitor

3. Video card, if installed

4. System board

005-032-XXX

Video Device Controller failure

005-036-XXX

Video Register error

005-038-XXX

System BIOS extension failure

005-040-XXX

Video IRQ failure

005-195-XXX

Video Test aborted by user

005-196-XXX

Video test halt, error threshold exceeded

1. Video card, if installed

2. System board

1. Video card, if installed

2. System board

1. Video card, if installed

2. System board

1. Video card, if installed

2. System board

1. Information

2. Re-start the test, if necessary

1. Press F3 to review the log file

2. Re-start the test to reset the log file

Chapter 7. Symptom-to-FRU Index 43

Diagnostic Error Code FRU/Action 005-197-XXX

Video test warning

005-198-XXX

Video test aborted

005-199-XXX

Video test failed, cause unknown

005-2XX-XXX 005-3XX-XXX

Video subsystem error

006-000-XXX

Diskette interface Test Passed

006-0XX-XXX

Diskette interface error

006-195-XXX

Diskette interface Test aborted by user

006-196-XXX

Diskette interface test halt, error threshold exceeded

006-197-XXX

Diskette interface test warning

006-198-XXX

Diskette interface test aborted

006-199-XXX

Diskette interface test failed, cause unknown

006-25X-XXX

Diskette interface Error

1. Make sure the component that is called out is connected and/or enabled

2. Re-run test

3. Component that is called out in warning

statement

4. Component under test

1. If a component is called out, make sure

it is connected and/or enabled

2. Flash the system and re-test

3. Go to the ″Undetermined problems″

section

1. Go to the ″Undetermined problems″ section

2. Flash the system and re-test

3. Replace component under function test

1. Video card, if installed

2. System board

1. No action

1. Diskette drive Cable

2. Diskette drive

3. System board

1. Information

2. Re-start the test, if necessary

1. Press F3 to review the log file

2. Re-start the test to reset the log file

1. If a component is called out, make sure

it is connected and/or enabled

2. Re-run test

3. Component that is called out in warning

statement

4. Component under test

1. If a component is called out, make sure

it is connected and/or enabled

2. Flash the system and re-test

3. Go to the ″Undetermined problems″

section

1. Go to the ″Undetermined problems″ section

2. Flash the system and re-test

3. Replace component under function test

1. Diskette drive cable

2. Diskette drive

3. System board

44 Hardware Maintenance Manual

Diagnostic Error Code FRU/Action 011-000-XXX

Serial port Interface Test Passed

011-001-XXX

Serial port Presence

1. No action

1. Remove external serial device, if

present

2. Run setup, enable port

3. System board

011-002-XXX 011-003-XXX

1. System board

Serial port Timeout/Parity error

011-013-XXX 011-014-XXX

1. System board

Serial port Control Signal/Loopback test failure

011-015-XXX

Serial port External Loopback failure

011-027-XXX

Serial port Configuration/Setup error

1. Wrap plug

2. System board

1. Run Setup, enable port

2. Flash the system

3. System board

011-03X-XXX 011-04X-XXX

1. System board

Serial port failure

011-195-XXX

Serial port Test aborted by user

011-196-XXX

Serial port test halt, error threshold exceeded

011-197-XXX

Serial port test warning

1. Information

2. Re-start the test, if necessary

1. Press F3 to review the log file

2. Re-start the test to reset the log file

1. Make sure the component that is called

out is connected and/or enabled

2. Re-run test

3. Component that is called out in warning

statement

4. Component under test

011-198-XXX

Serial port test aborted

1. If a component is called out, make sure it is connected and/or enabled

2. Flash the system and re-test

3. Go to the ″Undetermined problems″

section

011-199-XXX

Serial port test failed, cause unknown

1. Go to the ″Undetermined problems″ section

2. Flash the system and re-test

3. Replace component under function test

011-2XX-XXX

Serial port signal failure

014-000-XXX

Parallel port Interface Test Passed

1. External serial device

2. System board

1. No action

Chapter 7. Symptom-to-FRU Index 45

Diagnostic Error Code FRU/Action 014-001-XXX

Parallel port Presence

014-002-XXX 014-003-XXX

Parallel port Timeout/Parity error

014-013-XXX 014-014-XXX

Parallel port Control Signal/Loopback test failure

014-015-XXX

Parallel port External Loopback failure

014-027-XXX

Parallel port Configuration/Setup error

014-03X-XXX 014-04X-XXX

Parallel port failure

014-195-XXX

Parallel port Test aborted by user

014-196-XXX

Parallel port test halt, error threshold exceeded

014-197-XXX

Parallel port test warning

014-198-XXX

Parallel port test aborted

014-199-XXX

Parallel port test failed, cause unknown

014-2XX-XXX 014-3XX-XXX

Parallel port failure

015-000-XXX

USB port Interface Test Passed

015-001-XXX

USB port Presence

1. Remove external parallel device, if present

2. Run setup, enable port

3. System board

1. System board

1. Wrap plug

2. System board

1. Run Setup, enable port

2. Flash the system

3. System board

1. System board

1. Information

2. Re-start the test, if necessary

1. Press F3 to review the log file

2. Re-start the test to reset the log file

1. Make sure the component that is called

out is connected and/or enabled

2. Re-run test

3. Component that is called out in warning

statement

4. Component under test

1. If a component is called out, make sure

it is connected and/or enabled

2. Flash the system and re-test

3. Go to the ″Undetermined problems″

section

1. Go to the ″Undetermined problems″ section

2. Flash the system and re-test

3. Replace component under function test

1. External parallel device

2. System board

1. No action

1. Remove USB device(s) and re-test

2. System board

46 Hardware Maintenance Manual

Diagnostic Error Code FRU/Action 015-002-XXX

USB port Timeout

015-015-XXX

USB port External Loopback failure

015-027-XXX

USB port Configuration/Setup error

015-032-XXX

USB port Device Controller failure

015-034-XXX

USB port buffer allocation failure

1. Remove USB device(s) and re-test

2. System board

1. Remove USB device(s) and re-test

2. System board

1. Flash the system

2. System board

1. System board

1. Reboot the system

2. Flash the system

3. Run memory test

4. System board

015-035-XXX

USB port Reset condition detected

015-036-XXX

USB port Register error

015-040-XXX

USB port IRQ failure

1. Remove USB device(s) and re-test

2. System board

1. System board

1. Run setup and check for conflicts

2. Flash the system

3. System board

015-195-XXX

USB port Test aborted by user

015-196-XXX

USB port test halt, error threshold exceeded

015-197-XXX

USB port test warning

1. Information

2. Re-start the test, if necessary

1. Press F3 to review the log file

2. Re-start the test to reset the log file

1. Make sure the component that is called

out is connected and/or enabled

2. Re-run test

3. Component that is called out in warning

statement

4. Component under test

015-198-XXX

USB port test aborted

1. If a component is called out, make sure it is connected and/or enabled

2. Flash the system and re-test

3. Go to the ″Undetermined problems″

section

015-199-XXX

USB port test failed, cause unknown

1. Go to the ″Undetermined problems″ section

2. Flash the system and re-test

3. Replace component under function test

018-000-XXX

PCI Card Test Passed

018-0XX-XXX

PCI Card Failure

1. No action

1. Riser card, if installed

2. System board

Chapter 7. Symptom-to-FRU Index 47

Diagnostic Error Code FRU/Action 018-195-XXX

PCI Card Test aborted by user

018-196-XXX

PCI Card test halt, error threshold exceeded

018-197-XXX

PCI Card test warning

018-198-XXX

PCI Card test aborted

018-199-XXX

PCI Card test failed, cause unknown

018-250-XXX

PCI Card Services error

020-000-XXX

PCI Interface Test Passed

020-0XX-XXX

PCI Interface error

020-195-XXX

PCI Test aborted by user

020-196-XXX

PCI test halt, error threshold exceeded

020-197-XXX

PCI test warning

020-198-XXX

PCI test aborted

1. PCI card

2. Information

3. Re-start the test, if necessary

1. Press F3 to review the log file

2. Re-start the test to reset the log file

1. Make sure the component that is called

out is connected and/or enabled

2. Re-run test

3. Component that is called out in warning

statement

4. Component under test

1. Make sure the component that is called

out is connected and/or enabled

2. Flash the system and re-test

3. Go to the ″Undetermined problems″

section

1. Go to the ″Undetermined problems″ section

2. Flash the system and re-test

3. Replace component under function test

1. PCI card

2. Riser card, if installed

3. System board

1. No action

1. PCI card

2. Riser card, if installed

3. System board

1. Information

2. Re-start the test, if necessary

1. Press F3 to review the log file

2. Re-start the test to reset the log file

1. Make sure the component that is called

out is connected and/or enabled

2. Re-run test

3. Component that is called out in warning

statement

4. Component under test

1. If a component is called out, make sure

it is connected and/or enabled

2. Flash the system and re-test

3. Go to the ″Undetermined problems″

section

48 Hardware Maintenance Manual

Diagnostic Error Code FRU/Action 020-199-XXX

PCI test failed, cause unknown

1. Go to the ″Undetermined problems″ section

2. Flash the system and re-test

3. Replace component under function test

020-262-XXX

PCI system error

1. PCI card

2. Riser card, if installed

3. System board

025-000-XXX

IDE interface Test Passed

025-00X-XXX 025-01X-XXX

IDE interface failure

1. No action

1. IDE signal cable

2. Check power supply

3. IDE device

4. System board

025-027-XXX

IDE interface Configuration/Setup error

1. IDE signal cable

2. Flash the system

3. IDE device

4. System board

025-02X-XXX 025-03X-XXX 025-04X-XXX

IDE Interface failure

1. IDE signal cable

2. Check power supply

3. IDE device

4. System board

025-195-XXX

IDE interface Test aborted by user

025-196-XXX

IDE interface test halt, error threshold exceeded

025-197-XXX

IDE interface test warning

1. Information

2. Re-start the test, if necessary

1. Press F3 to review the log file

2. Re-start the test to reset the log file

1. Make sure the component that is called

out is connected and/or enabled

2. Re-run test

3. Component that is called out in warning

statement

4. Component under test

025-198-XXX

IDE interface test aborted

1. If a component is called out, make sure it is connected and/or enabled

2. Flash the system and re-test

3. Go to the ″Undetermined problems″

section

025-199-XXX

IDE interface test failed, cause unknown

1. Go to the ″Undetermined problems″ section

2. Flash the system and re-test

3. Replace component under function test

030-000-XXX

SCSI interface Test Passed

1. No action

Chapter 7. Symptom-to-FRU Index 49

Diagnostic Error Code FRU/Action 030-00X-XXX

030-01X-XXX

SCSI interface failure

030-027-XXX

SCSI interface Configuration/Setup error

030-03X-XXX 030-04X-XXX

SCSI interface error

030-195-XXX

SCSI interface Test aborted by user

030-196-XXX

SCSI interface test halt, error threshold exceeded

030-197-XXX

SCSI interface test warning

030-198-XXX

SCSI interface test aborted

030-199-XXX

SCSI interface test failed, cause unknown

035-000-XXX

RAID interface Test Passed

035-0XX-XXX

RAID interface Failure

035-195-XXX

RAID interface Test aborted by user

1. SCSI signal cable

2. Check power supply

3. SCSI device

4. SCSI adapter card, if installed

5. System board

1. SCSI signal cable

2. Flash the system

3. SCSI device

4. SCSI adapter card, if installed

5. System board

1. SCSI signal cable

2. Check power supply

3. SCSI device

4. SCSI adapter card, if installed

5. installed System board

1. Information

2. Re-start the test, if necessary

1. Press F3 to review the log file

2. Re-start the test to reset the log file

1. Make sure the component that is called

out is connected and/or enabled

2. Re-run test

3. Component that is called out in warning

statement

4. Component under test

1. If a component is called out, make sure

it is connected and/or enabled

2. Flash the system and re-test

3. Go to the ″Undetermined problems″

section

1. Go to the ″Undetermined problems″ section

2. Flash the system and re-test

3. Replace component under function test

1. No action

1. RAID signal cable

2. RAID device

3. RAID adapter card, if installed

4. System board

1. Information

2. Re-start the test, if necessary

50 Hardware Maintenance Manual

Diagnostic Error Code FRU/Action 035-196-XXX

RAID interface test halt, error threshold exceeded

035-197-XXX

RAID interface test warning

1. Press F3 to review the log file

2. Re-start the test to reset the log file

1. Make sure the component that is called

out is connected and/or enabled

2. Re-run test

3. Component that is called out in warning

statement

4. Component under test

035-198-XXX

RAID interface test aborted

1. If a component is called out, make sure it is connected and/or enabled

2. Flash the system and re-test

3. Go to the ″Undetermined problems″

section

035-199-XXX

RAID interface test failed, cause unknown

1. Go to the ″Undetermined problems″ section

2. Flash the system and re-test

3. Replace component under function test

071-000-XXX

Audio port Interface Test Passed

071-00X-XXX 071-01X-XXX 071-02X-XXX

Audio port error

071-03X-XXX

Audio port failure

1. No action

1. Run Setup

2. Flash the system

3. System board

1. Speakers

2. Microphone

3. Audio card, if installed

4. System board

071-04X-XXX

Audio port failure

1. Run Setup

2. Audio card, if installed

3. System board

071-195-XXX

Audio port Test aborted by user

071-196-XXX

Audio port test halt, error threshold exceeded

071-197-XXX

Audio port test warning

1. Information

2. Re-start the test, if necessary

1. Press F3 to review the log file

2. Re-start the test to reset the log file

1. Make sure the component that is called

out is connected and/or enabled

2. Re-run test

3. Component that is called out in warning

statement

4. Component under test

071-198-XXX

Audio port test aborted

1. If a component is called out, make sure it is connected and/or enabled

2. Flash the system and re-test

3. Go to the ″Undetermined problems″

section

Chapter 7. Symptom-to-FRU Index 51

Diagnostic Error Code FRU/Action 071-199-XXX

Audio port test failed, cause unknown

071-25X-XXX

Audio port failure

080-000-XXX

Game Port interface Test Passed

080-XXX-XXX

Game Port interface Error

080-195-XXX

Game Port interface Test aborted by user

080-196-XXX

Game Port interface test halt, error threshold exceeded

080-197-XXX

Game Port interface test warning

080-198-XXX

Game Port interface test aborted

080-199-XXX

Game Port interface test failed, cause unknown

086-000-XXX

Mouse Port interface Test Passed

086-001-XXX

Mouse Port interface Presence

086-032-XXX

Mouse Port interface Device controller failure

086-035-XXX

Mouse Port interface Reset

086-040-XXX

Mouse Port interface IRQ failure

086-195-XXX

Mouse Port interface Test aborted by user

1. Go to the ″Undetermined problems″ section

2. Flash the system and re-test

3. Replace component under function test

1. Speakers

2. Audio card, if installed

3. System board

1. No action

1. Remove the game port device and

re-test the system

1. Information

2. Re-start the test, if necessary

1. Press F3 to review the log file

2. Re-start the test to reset the log file

1. Make sure the component that is called

out is connected and/or enabled

2. Re-run test

3. Component that is called out in warning

statement

4. Component under test

1. If a component is called out, make sure

it is connected and/or enabled

2. Flash the system and re-test

3. Go to the ″Undetermined problems″

section

1. Go to the ″Undetermined problems″ section

2. Flash the system and re-test

3. Replace component under function test

1. No action

1. Mouse

2. System board

1. Mouse

2. System board

1. Mouse

2. System board

1. Run Setup

2. Mouse

3. System board

1. Information

2. Re-start the test, if necessary

52 Hardware Maintenance Manual

Diagnostic Error Code FRU/Action 086-196-XXX

Mouse Port interface test halt, error threshold exceeded

086-197-XXX

Mouse Port interface test warning

1. Press F3 to review the log file

2. Re-start the test to reset the log file

1. Make sure the component that is called

out is connected and/or enabled

2. Re-run test

3. Component that is called out in warning

statement

4. Component under test

086-198-XXX

Mouse Port interface test aborted

1. If a component is called out, make sure it is connected and/or enabled

2. Flash the system and re-test

3. Go to the ″Undetermined problems″

section

086-199-XXX

Mouse Port interface test failed, cause unknown

1. Go to the ″Undetermined problems″ section

2. Flash the system and re-test

3. Replace component under function test

089-000-XXX

Microprocessor Test Passed

089-XXX-XXX

Microprocessor failure

089-195-XXX

Microprocessor Test aborted by user

089-196-XXX

Microprocessor test halt, error threshold exceeded

089-197-XXX

Microprocessor test warning

1. No action

1. Microprocessor(s)

2. System board

1. Information

2. Re-start the test, if necessary

1. Press F3 to review the log file

2. Re-start the test to reset the log file

1. Make sure the component that is called

out is connected and/or enabled

2. Re-run test

3. Component that is called out in warning

statement

4. Component under test

089-198-XXX

Microprocessor test aborted

1. Flash the system and re-test

2. Go to the ″Undetermined problems″

section

089-199-XXX

Microprocessor test failed, cause unknown

1. If a component is called out, make sure it is connected and/or enabled

2. Go to the ″Undetermined problems″ section

3. Flash the system and re-test

4. Replace component under function test

170-000-XXX

Voltage Sensor(s) Test Passed

170-0XX-XXX

Voltage Sensor(s) failure

1. No action

1. Flash system

2. System board

Chapter 7. Symptom-to-FRU Index 53

Diagnostic Error Code FRU/Action 170-195-XXX

Voltage Sensor(s) Test aborted by user

170-196-XXX

Voltage Sensor(s) test halt, error threshold exceeded

170-197-XXX

Voltage Sensor(s) test warning

170-198-XXX

Voltage Sensor(s) test aborted

170-199-XXX

Voltage Sensor(s) test failed, cause unknown

170-250-XXX 170-251-XXX

Voltage Sensor(s) Voltage limit error

170-254-XXX

Voltage Sensor(s) Voltage Regulator Module error

175-000-XXX

Thermal Sensor(s) Test Passed

175-0XX-XXX

Thermal Sensor(s) failure

175-195-XXX

Thermal Sensor(s) Test aborted by user

175-196-XXX

Thermal Sensor(s) test halt, error threshold exceeded

175-197-XXX

Thermal Sensor(s) test warning

175-198-XXX

Thermal Sensor(s) test aborted

1. Information

2. Re-start the test, if necessary

1. Press F3 to review the log file

2. Re-start the test to reset the log file

1. Make sure the component that is called

out is connected and/or enabled

2. Re-run test

3. Component that is called out in warning

statement

4. Component under test

1. If a component is called out, make sure

it is connected and/or enabled

2. Flash the system and re-test

3. Go to the ″Undetermined problems″

section

1. Go to the ″Undetermined problems″ section

2. Flash the system and re-test

3. Replace component under function test

1. Power supply

2. System board

1. Voltage Regulator Module (VRM)

2. Microprocessor

3. System board

1. No action

1. Flash system

2. System board

1. Information

2. Re-start the test, if necessary

1. Press F3 to review the log file

2. Re-start the test to reset the log file

1. Make sure the component that is called

out is connected and/or enabled

2. Re-run test

3. Component that is called out in warning

statement

4. Component under test

1. If a component is called out, make sure

it is connected and/or enabled

2. Flash the system and re-test

3. Go to ″Undetermined problems″ section

54 Hardware Maintenance Manual

Diagnostic Error Code FRU/Action 175-199-XXX

Thermal Sensor(s) test failed, cause unknown

1. Go to the ″Undetermined problems″ section

2. Flash the system and re-test

3. Replace component under function test

175-250-XXX 175-251-XXX

Thermal Sensor(s) limit error

1. Check fans

2. Check Power supply

3. Microprocessor

4. System board

185-000-XXX

Asset Security Test Passed

185-XXX-XXX

Asset Security failure

185-278-XXX

Asset Security Chassis Intrusion

1. No action

1. Flash system

2. System board

1. Assure Asset Security Enabled

2. C2 Cover Switch

3. System board

201-000-XXX

System Memory Test Passed

201-XXX-XXX

System Memory error

1. No action

1. Replace the memory module called out

by the test

2. System board

202-000-XXX

System Cache Test Passed

202-XXX-XXX

System Cache error

1. No action

1. Cache, if removable

2. System board

3. Microprocessor

206-000-XXX

Diskette Drive Test Passed

206-XXX-XXX

Diskette Drive error

1. No action

1. Diskette Drive Cable

2. Check power supply voltages

3. Diskette drive

4. System board

215-000-XXX

CD-ROM Drive Test Passed

215-XXX-XXX

CD-ROM Drive error

1. No action

1. CD-ROM Drive Cable

2. Check power supply voltages

3. CD-ROM drive

4. System board

217-000-XXX

Hard Disk Drive Test Passed

217-25X-XXX 217-26X-XXX

Hard Disk Drive (IDE) error

1. No action

1. Hard Disk Drive Cable

2. Check power supply voltages

3. Hard Disk drive (IDE)

4. System board

Chapter 7. Symptom-to-FRU Index 55

Diagnostic Error Code FRU/Action 217-28X-XXX

217-29X-XXX

Hard Disk Drive (SCSI) error

220-000-XXX

Hi-Capacity Cartridge Drive Test Passed

220-XXX-XXX

Hi-Capacity Cartridge Drive error

301-XXX-XXX

Keyboard error

301-000-XXX

Keyboard Test Passed

302-000-XXX

Mouse Test Passed

302-XXX-XXX

Mouse error

303-000-XXX

Joystick Test Passed

303-XXX-XXX

Joystick error

305-000-XXX

Monitor DDC Test Passed

305-250-XXX

Monitor DDC self test failure

415-000-XXX

Modem Test Passed

415-XXX-XXX

Modem error

1. Hard Disk Drive Cable

2. Check power supply voltages

3. Hard Disk drive (SCSI)

4. SCSI adapter card

5. System board

1. No action

1. Remove the Hi-Capacity Cartridge

Drive and re-test the system

1. Keyboard

2. Check and test mouse

3. System board

1. No action

1. Mouse

2. Check and test Keyboard

3. System board

1. No action

1. Remove the Joystick and re-test the

system

1. No action

1. Run Setup to enable DDC

2. Cable

3. Monitor

4. Video card

5. System board

1. No action

1. Remove the Modem and re-test the

system

56 Hardware Maintenance Manual

Beep symptoms

Beep symptoms are short tones or a series of short tones separated by pauses (intervals without sound). See the following examples.

Beeps Description 1-2-X

4 Four continuous beeps

v One beep v A pause (or break) v Two beeps v A pause (or break) v Any number of breaks

Use the following table to diagnose beep symptoms.

Beep Symptom FRU/Action 1-1-3

CMOS read-write error

1-2-2-3

ROM BIOS check error

1-2-1

Programmable Interval Timer failed

1-2-2 DMA Initialization failed

1-2-3 DMA page register write/read failed

1-2-4 RAM refresh verification failed

1-3-3-1 1st 64K RAM test failed

1-3-2 1st 64K RAM parity test failed

2-2-3-1

Interrupt vector loading test failed

2-1-1 Secondary DMA register failed

2-1-2

Primary DMA register failed

2-1-3 Primary interrupt mask register failed

2-1-4 Secondary interrupt mask register

failed

2-2-1 Interrupt vector loading failed

1-3-1-3 Keyboard controller failed

2-2-3

CMOS power failure and checksum checks failed

1. Run Setup

2. System Board

1. System Board

1. DIMM

2. System Board

1. DIMM

2. System Board

1. DIMM

2. Processor

3. System Board

1. System Board

2. Keyboard

1. Battery

2. System Board

Chapter 7. Symptom-to-FRU Index 57

Beep Symptom FRU/Action 2-2-4 CMOS configuration info validation

failed

2-3-1 Screen initialization failed

2-3-2 Screen memory failed

2-3-3 Screen retrace failed

1-2 Search for video ROM failed

All other beep code sequences

Continuous beep

Repeating short beeps

1. Battery

2. System Board

1. Jumper on J28

2. System Board

1. System Board

1. Keyboard stuck key

2. Keyboard Cable

3. System Board

58 Hardware Maintenance Manual

No-beep symptoms

Symptom/Error FRU/Action

No beep during POST but computer works correctly.

No beep during POST.

1. System Board

1. See “Undetermined problems” on page

77.

2. System Board

3. Memory Module

4. Any Adapter or Device

5. Riser Card

6. Power Cord

7. Power Supply

Chapter 7. Symptom-to-FRU Index 59

POST error codes

Each time you power-on the system, it performs a series of tests that check the operation of the system and some options. This series of tests is called the Power-On Self-Test,orPOST. POST does the following operations.

v Checks some basic system-board operations v Checks the memory operation v Starts the video operation v Verifies that the diskette drive is working v Verifies that the hard disk drive is working

If the POST finishes without detecting any problems, a single beep sounds and the first screen of the operating system or application program appears.

Note:

Type 6290 computers default to come up quiet (no beep and no memory count and checkpoint code display) when no errors are detected by POST.

To enable beep and memory count and checkpoint code display when a successful POST occurs, do the following:

1. Select Start Options in the Configuration/Setup Utility program (see “IBM Setup

2. Set Power-On Self-Test to Enhanced.

Utility program” on page 9).

If the POST detects a problem, an error message appears on the screen. A single problem can cause several error messages to appear. When you correct the cause of the first error message, the other error messages probably will not appear on the screen the next time you turn on the system.

In the following index, X can represent any number.

POST Error Code FRU/Action 000

SCSI Adapter not enabled

02X

08X

Check SCSI terminator installation.

101

System board interrupt failure

102

System board timer error

106

110

System board memory parity error

1. Verify adapter device and Bus Master fields are enabled in PCI configuration program. See documentation shipped with computer.

1. SCSI Adapter

1. SCSI Cable

2. SCSI Terminator

3. SCSI Device

4. SCSI Adapter

1. System Board

1. Memory Module

2. System Board

60 Hardware Maintenance Manual

POST Error Code FRU/Action 111

I/O channel parity error

1. Reseat adapters

2. Any adapter

3. Riser card

4. System Board

114

Adapter ROM error

1. Adapter Memory

2. System Board

3. Riser card

129

Internal cache test error

1. Processor

2. L2 Cache Memory

3. System Board

135 Fan failure

1. Fan

2. System board

151

System board failure

161

Bad CMOS battery

1. System Board

1. Run Setup

2. CMOS Backup Battery (see “Safety

information” on page 89)

3. System Board

162

Configuration mismatch

1. Run Setup and verify Configuration

2. Had a device been added, removed,

changed location? If not, suspect that device.

3. Power-on external devices first, then power-on computer

4. CMOS Backup Battery (see “Safety information” on page 89) System Board

5. System Board

163

Date and Time Incorrect

1. Time and Date Set

2. CMOS Backup Battery (see “Safety

information” on page 89)

3. System Board

164

Memory Size Error

1. Run Setup. Check System Summary menu for memory size change. (See “IBM Setup Utility program” on page 9.)

2. Run the Extended Memory Diagnostic tests

166

Boot Block Check Sum Error

1. Run Flash Recovery using Boot Block. See “Flash recovery boot block jumper” on page 86.

2. System Board

167

No Processor BIOS Update Found

1. Run Setup. Check Stepping level for the BIOS level needed, then perform the flash update.

2. Processor

Chapter 7. Symptom-to-FRU Index 61

POST Error Code FRU/Action 168

Alert on LAN error

17X, 18X

175 Primary Copy of Secure Data is

damaged

176 The System has been tampered with

177

Corrupted Administrator Password

178

179 Boot Integrity Services Segment Error

183

184

Asset Control Antenna not detected

185

Corrupted boot sequence

186 Security Hardware Control Logic Error

187

189

190

System Security: Invalid Remote Change Requested

191 System Security: IBM Embedded Security Hardware Reset

193 System Security: IBM Embedded Security Hardware Removed

194 System Security: Asset ID Antenna has been Removed

195 System Security: Asset ID Antenna has been Installed

196 System Tampered Cleared

1XX

Not listed above

201, 20X

Memory data error

1. Run Setup. Check to see that Ethernet and Alert on LAN are enabled.

2. System Board

1. C2 Security

1. Run Configuration. See “IBM Setup

Utility program” on page 9.

2. System Board

1. Covers were removed from the

computer

1. System Board

1. Enter the administrator password

1. Make sure Asset Care and Asset ID are

enabled in Configuration/Setup

2. RFID Antenna

3. System Board

1. Set configuration and reinstall the boot

sequence

1. System Board

1. Clear Administration password

2. System Board

1. More than three password attempts

were made to access the computer

1. System Board

1. Run Enhanced Diagnostics Memory

Te s t

2. Memory Module

3. System Board

62 Hardware Maintenance Manual

POST Error Code FRU/Action 225

229

External cache test error

262

POST detected a base memory or extended memory type error

1. Unsupported Memory

1. L2 Cache Memory

2. System Board

1. Run Setup. Check System Summary

menu for memory. (See “IBM Setup Utility program” on page 9.)

2. Run the Extended Memory Diagnostic tests.

301 Keyboard Error

1. Keyboard

2. Keyboard Cable

3. System Board

303

With an 8603 error

1. Mouse

2. Keyboard

3. Keyboard Cable

4. System Board

303

With no 8603 error

1. Keyboard

2. Keyboard Cable

3. System Board

3XX

Not listed above

1. Keyboard

2. Keyboard Cable

3. System Board

5XX

1. Video Adapter (if installed)

2. System Board

601

1. Diskette Drive A

2. Diskette Drive Cable

3. System Board

4. Riser card

602

1. Bad Diskette?

2. Verify Diskette and retry

604

And able to run diagnostics

1. Run Setup and verify diskette configuration settings

2. Diskette Drive A/B

3. Diskette Drive Cable

4. System Board

5. Riser card

605

POST cannot unlock the diskette drive

1. Diskette Drive

2. Diskette Drive Cable

3. System Board

4. Riser card

662 Configuration Change has occured

1. Diskette drive configuration error or wrong diskette drive type; run Setup Configuration

Chapter 7. Symptom-to-FRU Index 63

POST Error Code FRU/Action 6XX

Not listed above

1. Diskette Drive

2. System Board

3. Riser card

4. External Drive Adapter

5. Diskette Drive Cable

6. Power Supply

762

Math coprocessor configuration error

1. Run Setup

2. Processor

3. System Board

7XX

Not listed above

962

Parallel port configuration error

1. Processor

2. System Board

1. Run Configuration

2. Parallel Adapter (if installed)

3. System Board

9XX

1. Printer

2. System Board

1047

107X

Check SCSI terminator installation

1. 16-Bit AT

1. Check SCSI terminator installation

2. SCSI Cable

3. SCSI Terminator

4. SCSI Device

5. SCSI Adapter

1101

Serial connector error, possible system board

1. Run Enhanced Diagnostics

failure

1101, 1102, 1106, 1108, 1109

1. System Board

2. Any Serial Device

1107

1. Communications Cable

2. System Board

1102

Card selected feedback error

1103

Port fails register check

1106

Serial option cannot be turned off

1107

1. Run Enhanced Diagnostics

2. System Board

1. Run Enhanced Diagnostics

2. System Board

1. Serial Device Cable

2. System Board

1110

1116

Interrupt error

1. Run Enhanced Diagnostics

2. System Board

1. Run Enhanced Diagnostics

™

Fast SCSI Adapter

64 Hardware Maintenance Manual

POST Error Code FRU/Action 1117

Failed baud rate test

1162

Serial port configuration error

1. Run Enhanced Diagnostics

1. Run Configuration

2. Serial Adapter

(if installed)

3. System Board

11XX

Not listed above

1201

1. System Board

2. Any Serial Device

1202, 1206, 1208, 1209, 12XX

1. Dual Async Adapter/A

2. System Board

3. Any Serial Device

1207

1. Communications Cable

2. Dual Async Adapter/A

13XX

1402

1. Game Adapter

Information only

Printer not ready

1403

Information only

No paper error, or interrupt failure

1404

System board timeout failure

1405

Parallel adapter error

1406

Presence test error

14XX

Not listed above. Check printer before replacing system board

15XX

1692

Boot sequence error

16XX

1762

Hard disk drive configuration error

1780 (Disk Drive 0) 1781 (Disk Drive 1) 1782 (Disk Drive 2) 1783 (Disk Drive 3)

1. Run Enhanced Diagnostics

1. Printer

2. System Board

1. SDLC Adapter

1. Run FDISK to ensure at least one active

partition is set active

1. 36/38 Workstation Adapter

1. Run Configuration. (See “IBM Setup

Utility program” on page 9.)

1. Hard Disk Drive

2. System Board

3. Riser card

4. Hard Disk Cable

5. Power Supply

Chapter 7. Symptom-to-FRU Index 65

POST Error Code FRU/Action 1800 PCI/PnP Error! No Hardware Interrupt

Available

1801 PCI/PnP Error! No Space Available to Shadow ROM

1802 PCI/PnP Error! Not Enough I/O Space Available

1803 PCI/PnP Error! Not Enough Memory Space Available

1804 PCI/PnP Error! Not Enough Real Memory Space Available

1805 PCI/PnP Error! Adapter ROM Checksum Error

1. Run Setup and verify PCI/ISA configuration settings.

2. If necessary, set ISA adapters to Not available to allow PCI adapters to

properly configure.

3. Remove any suspect ISA adapters.

4. Rerun diagnostics.

5. PCI Adapter

1. Run Setup and verify PCI/ISA

configuration settings.

2. If necessary, set ISA adapters to Not available to allow PCI adapters to

properly configure.

3. Remove any suspect ISA adapters.

4. Rerun diagnostics.

5. PCI Adapter

1. Run Setup and verify PCI/ISA

configuration settings.

2. If necessary, set ISA adapters to Not available to allow PCI adapters to

properly configure.

3. Remove any suspect ISA adapters.

4. Rerun diagnostics.

5. PCI Adapter

1. Run Setup and verify PCI/ISA

configuration settings.

2. If necessary, set ISA adapters to Not available to allow PCI adapters to

properly configure.

3. Remove any suspect ISA adapters.

4. Rerun diagnostics.

5. PCI Adapter

1. Run Setup and verify PCI/ISA

configuration settings.

2. If necessary, set ISA adapters to Not available to allow PCI adapters to

properly configure.

3. Remove any suspect ISA adapters.

4. Rerun diagnostics.

5. PCI Adapter

1. Run Setup and verify PCI/ISA

configuration settings.

2. If necessary, set ISA adapters to Not available to allow PCI adapters to

properly configure.

3. Remove any suspect ISA adapters.

4. Rerun diagnostics.

5. PCI Adapter

66 Hardware Maintenance Manual

POST Error Code FRU/Action 180X, 188X

PCI configuration or resource error

1. Run Setup and verify PCI/ISA configuration settings.

2. If necessary, set ISA adapters to Not available to allow PCI adapters to

properly configure.

3. Remove any suspect ISA adapters.

4. Rerun diagnostics.

5. PCI Adapter

1962

No operating system found

209X

1. Press F1 to repeat boot sequence.

1. Diskette Drive

2. Diskette Cable

20XX

Not listed above

21XX

1. BSC Adapter

1. SCSI Device

2. 16-bit AT Fast SCSU adapter

3. Alternate BSC adapter

2401, 2402

If screen colors change

2401, 2402

If screen colors are OK

2409

2410

1. Display

1. System Board

2. Display

1. Display

1. System Board

2. Display

2462

Video memory configuration error

1. Check cable connections

2. Run Setup and verify video

configuration settings

3. Video Memory Modules

4. Video Adapter (if installed)

5. System Board

4611, 4630

1. Multiport/2 Interface Board

2. Multiport/2 Adapter

4612, 4613, 4640, 4641

1. Memory Module Package

2. Multiport/2 Adapter

4650

46XX

Not listed above

1. Multiport/2 Interface Cable

1. Multiport/2 Adapter

2. Multiport/2 Interface

Board

3. Memory Module

5600

1. Financial System Controller Adapter

Chapter 7. Symptom-to-FRU Index 67

POST Error Code FRU/Action 5962

An IDE device (other than hard drive) configuration error

62XX

63XX

64XX

71XX

74XX

76XX

78XX

79XX

80XX

84XX

8601, 8602

8603, 8604 Pointing Device Error

86XX

Not listed above

89XX

91XX

96XX

10101, 10102, 10104, 10105, 10106, 10107, 10108, 10109, 10111, 10112, 10113, 10114, 10115, 10116

1. Run Configuration

2. CD-ROM Drive

3. CD-ROM Adapter

4. Zip or other ATAPI device

5. System Board

6. Riser card

1. 1st Store Loop Adapter

2. Adapter Cable

1. 2nd Store Loop Adapter

2. Adapter Cable

1. Network Adapter

1. Voice Adapter

1. Video Adapter

(if installed)

1. Page Printer Adapter

1. High Speed Adapter

1. 3117 Adapter

1. PCMCIA Adapter

1. Speech Adapter

2. Speech Control Assembly.

1. Pointing Device (Mouse)

2. System Board

1. System Board

2. Pointing Device

(Mouse)

1. Mouse

2. System Board

1. PC Music Adapter

2. MIDI Adapter Unit

1. Optical Drive

2. Adapter

1. SCSI Adapter

2. Any SCSI Device

3. System Board

4. Riser card

1. Have customer verify correct operating

system device drivers are installed and operational.

2. Modem

68 Hardware Maintenance Manual

POST Error Code FRU/Action 10103, 10110, 101171

1. System Board

2. Data/Fax Modem

3. Riser card

10117

Not listed above

1. Check system speaker

2. Check PSTN cable

3. External DAA

(if installed)

4. Modem

10118

1. Run Diagnostics and verify the correct operation of the modem slot

2. Modem

10119

1. Diagnostics detected a non-IBM modem

2. Modem

10120

1. Check PSTN Cable

2. External DAA

(if installed)

3. Modem

10132, 10133, 10134, 10135, 10136, 10137,

1. Modem

10138, 10139, 10140, 10141, 10142, 10143, 10144, 10145, 10146, 10147, 10148, 10149, 10150, 10151, 10152

10153

1. Data/Fax Modem

2. System Board

3. Riser card

101XX

Not listed above

1. Modem Adapter/A

2. Data/Fax Modem

3. System Board

4. Riser card

10450, 10451, 10490, 10491, 10492, 10499

Read/write error

1. Run Enhanced Diagnostics

2. Hard Disk Drive

3. System Board

4. Riser card

10452

Seek test error

10453

1. Run Enhanced Diagnostics

Information only

Wrong drive type?

10454

Sector buffer test error

10455, 10456

Controller error

10459

1. Run Enhanced Diagnostics

Information only

Drive diagnostic command error

Chapter 7. Symptom-to-FRU Index 69

POST Error Code FRU/Action 10461

Drive format error

10462

Controller seek error

10464

Hard Drive read error

10467

Drive non-fatal seek error

10468

Drive fatal seek error

10469

Drive soft error count exceeded

10470, 10471, 10472

Controller wrap error

10473

Corrupt data. Low level format might be required

10480

10481

ESDI drive D seek error

10482

Drive select acknowledgement bad

106X1

10635

10651, 10660

106XX

Not listed above

107XX

109XX

Check the adapter cables

1. Run Enhanced Diagnostics

Information only

1. Hard Disk Drive (ESDI)

2. Drive Cable

3. System Board

1. Run Enhanced Diagnostics

1. Check Configuration

2. Ethernet Adapter

1. Power-off computer, wait ten seconds

then power-on the computer

2. Ethernet Adapter

1. Check Cables

2. Ethernet Adapter

1. Ethernet Adapter

1. 5.25-inch External

Diskette Drive

2. 5.25-inch Diskette Drive Adapter/A

1. ActionMedia Adapter/A

2. System Board

3. Riser card

112XX

This adapter does not have cache

70 Hardware Maintenance Manual

1. SCSI Adapter

2. Any SCSI Device

3. System Board

4. Riser card

POST Error Code FRU/Action 119XX

121XX

1. 3119 Adapter

1. Modem Adapter

2. Any Serial Device

3. System Board

4. Riser card

136XX

1. ISDN Primary Rate Adapter

2. System Board

3. Riser card

137XX

141XX

1. System Board

1. Realtime Interface Coprocessor

Portmaster Adapter/A

143XX

1. Japanese Display Adapter

2. System Board

3. Riser card

14710, 14711

1. System Board Video Adapter

2. Adapter Video Memory

148XX

14901, 14902, 1491X, 14922

1. Video Adapter

(if installed)

2. System Board

3. Riser card

4. Display (any type)

14932

1. External Display

2. Video Adapter

161XX

164XX

1. FaxConcentrator Adapter

1. 120 MB Internal Tape Drive

2. Diskette Cable

3. System Board

4. Riser card

16500

1. 6157 Tape Attachment

2. Adapter

16520, 16540

1. 6157 Streaming Tape Drive

2. 6157 Tape Attachment Adapter

166XX, 167XX

1. Token Ring Adapter

2. System Board

3. Riser card

18001 to 18029

1. Wizard Adapter

2. Wizard Adapter Memory

18031 to 18039

1. Wizard Adapter Cable

Chapter 7. Symptom-to-FRU Index 71

POST Error Code FRU/Action 185XXXX

20001 to 20003

20004

20005 to 20010

200XX

Not listed above

20101 to 20103

20104

20105 to 20110

Image Adapter/A Memory Test failure indicated by graphic of adapter

206XX

208XX

Verify there are no duplicate SCSI ID settings on the same bus.

210XXXX

Internal bus, size unknown

210XXX1

External bus, size unknown

Tape Drive amber LED remains on

1. DBCS Japanese Display Adapter/A

2. System Board

3. Riser card

1. Image Adapter/A

Image-I Adapter/A

2. Memory Module DRAM, VRAM

1. Memory Module DRAM, VRAM

2. Image Adapter/A

Image-I Adapter/A

1. Image Adapter/A Image-I Adapter/A

2. Memory Module DRAM, VRAM

1. Image Adapter/A

2. Image-I Adapter/A

3. Memory Module DRAM, VRAM

4. System Board

5. Riser card

1. Printer/Scanner Option

2. Image Adapter/A

3. Memory Module DRAM, VRAM

1. Memory Module DRAM, VRAM

2. Printer/Scanner Option

3. Image Adapter/A

1. Printer/Scanner Option

2. Image Adapter/A

3. Memory Module DRAM, VRAM

1. Replace memory module (shown in

graphic)

1. SCSI-2 Adapter

2. Any SCSI Device

3. System Board

4. Riser card

1. Any SCSI Device

1. SCSI Hard Disk Drive

2. SCSI Adapter or System Board

3. SCSI Cable

4. SCSI ID Switch (on some models)

1. Tape Drive

2. SCSI Cable (internal)

3. SCSI Adapter or System Board

72 Hardware Maintenance Manual

POST Error Code FRU/Action

Tape Drive green ″in use″ LED fails to come on

1. Tape Drive

2. SCSI Adapter or System Board

3. SCSI Cable (internal)

4. SCSI Cable (external)

Tape automatically ejected from drive

1. Tape Cassette Drive

SCSI ID on rotary switch does not match SCSI ID set in configuration. Verify drive switches inside cover are set to zero

1. Rotary Switch Circuit Board

2. Circuit Board Cable

3. Tape Drive

Tape sticks or breaks in drive. Verify that the tapes used meet ANSI

1. Tape Cassette

standard X3B5

212XX

1. SCSI Printer

2. Printer Cable

213XX

214XX

215XXXC, 215XXXD, 215XXXE, 215XXXU

If an external device, and power-on LED is off, check external voltages

1. SCSI Processor

1. WORM Drive

1. CD-ROM Drive I

2. CD-ROM Drive II

Enhanced CD-ROM Drive II Any CD-ROM Drive

3. SCSI Cable

4. SCSI Adapter or System Board

216XX

217XX

If an external device, and power-on LED is off, check external voltages

1. Scanner

1. Rewritable Optical Drive

2. SCSI Adapter or System Board

3. SCSI Cable

218XX

Check for multi CD tray or jukebox

219XX

24201Y0, 24210Y0

Be sure wrap plug is attached

1. Changer

1. SCSI Communications Device

1. ISDN/2 Adapter

2. ISDN/2 Wrap Plug

3. ISDN/2 Communications Cable

273XX

1. 1 Mbps Micro Channel

2. Infrared LAN Adapter

27501, 27503, 27506, 27507

1. ServerGuard Adapter

2. System Board

3. Riser card

27502, 27504, 27510, 27511, 27533, 27534, 27536, 27537

27509

1. ServerGuard Adapter

1. Remove redundant adapters, run Auto

Configuration program, then retest.

Chapter 7. Symptom-to-FRU Index 73

POST Error Code FRU/Action 27512

27535

27554

27555, 27556

27557

27558, 27559, 27560, 27561

27562

27563, 27564

275XX

27801 to 27879

27880 to 27889

999030X

Hard disk reset failure

1. WMSELF.DGS diagnostics file is missing

2. WMSELF.DGS diagnostics file is incorrect

1. 3V Lithium Backup Battery

2. ServerGuard Adapter

1. Internal Temperature out of range

2. ServerGuard Adapter

1. ServerGuard Adapter

2. Power Supply

1. 7.2V NiCad Main Battery Pack

2. ServerGuard Adapter

1. PCMCIA Type II Modem

2. ServerGuard Adapter

1. External Power Control not connected

2. External Power Control

3. ServerGuard Adapter

1. External Power Control

2. ServerGuard Adapter

1. Update Diagnostic Software

1. Personal Dictation System

2. Adapter

3. System Board

1. External FRU

(Speaker, Microphone)

1. Possible hard disk drive problem; see “Hard disk drive boot error” on page

37.

74 Hardware Maintenance Manual

Miscellaneous error messages

Message/Symptom FRU/Action

CMOS Backup Battery inaccurate

Changing colors

Computer will not power-off. See “Power Supply Errors” on page 37.

Computer will not RPL from server

Computer will not Wake On LAN (if applicable)

Dead computer. See “Power Supply Errors”

on page 37.

Diskette drive in-use light remains on or does not light when drive is active.

Flashing cursor with an otherwise blank display.

Incorrect memory size during POST

1. CMOS Backup Battery (see “Safety information” on page 89)

2. System Board

1. Display

1. Power Switch

2. System Board

3. Riser card

1. Ensure that network is in startup

sequence as first device or first device after diskette

2. Ensure that network adapter is enabled for RPL

3. Network adapter (Advise network administrator of new MAC address)

1. Check power supply and signal cable connections to network adapter

2. Ensure that the operating system settings are set to enable Wake on LAN

3. Ensure Wake On LAN feature is enabled in Setup/Configuration (see “IBM Setup Utility program” on page 9)

4. Ensure network administrator is using correct MAC address

5. Ensure no interrupt or I/O address conflicts

6. Network adapter (advise network administrator of new MAC address)

1. Power Supply

2. System Board

3. Riser card

1. Diskette Drive

2. System Board

3. Diskette Drive Cable

4. Riser card

1. System Board

2. Primary Hard Disk Drive

3. Hard Disk Drive Cable

4. Riser card

1. Run the Memory tests

2. Memory Module

3. System Board

Chapter 7. Symptom-to-FRU Index 75

Message/Symptom FRU/Action

″Insert a Diskette″ icon appears with a known-good diagnostics diskette in the first

3.5-inch diskette drive.

Intensity or color varies from left to right of characters and color bars

No power or fan not running

Non-system disk or disk error-type message with a known-good diagnostic diskette.

Other display symptoms not listed above (including blank or illegible display)

Power-on indicator or hard disk drive in-use light not on, but computer works correctly

Printer problems

Program loads from the hard disk with a known-good diagnostics diskette in the first

3.5-inch diskette drive

RPL computer cannot access programs from its own hard disk.

RPL computer does not RPL from server

Serial or parallel port device failure (system board port)

Serial or parallel port device failure (adapter port)

1. System Board

2. Diskette Drive Cable

3. Riser card

4. Network Adapter

1. Display

2. System Board

1. See “Power Supply Errors” on page 37.

1. Diskette Drive

2. System Board

3. Diskette Drive Cable

4. Riser card

1. Display

2. System Board

1. Power Supply

2. System Board

3. LED Cables

1. Printer

1. Run Setup

2. Diskette Drive

3. Diskette Drive Cable

4. System Board

5. Riser card

6. Power Supply

1. If network administrator is using

LCCM Hybrid RPL, check startup sequence:

a. First device - network b. Second device - hard disk

2. Hard disk drive

1. Check startup sequence

2. Check the network adapter LED status

1. External Device Self-Test OK?

2. External Device

3. Cable

4. System Board

1. External Device Self-Test OK?

2. External Device

3. Cable

4. Alternate Adapter

5. System Board

76 Hardware Maintenance Manual

Message/Symptom FRU/Action

Some or all keys on the keyboard do not work

Undetermined problems

Check the power supply voltages (see “Power Supply Errors” on page 37). If the voltages are correct, return here and continue with the following steps.

1. Power-off the computer.

2. Remove or disconnect the following components (if installed) one at a time. a. Non-IBM devices b. External devices (modem, printer, or mouse) c. Any adapters d. Riser card e. Memory modules f. Extended video memory g. External Cache h. External Cache RAM i. Hard disk drive j. Diskette drive

3. Power-on the computer to re-test the system.

4. Repeat steps 1 through 3 until you find the failing device or adapter.

1. Keyboard

2. Keyboard Cable

3. System Board

If all devices and adapters have been removed, and the problem continues, replace the system board (see “System board” on page 35).

Chapter 7. Symptom-to-FRU Index 77

78 Hardware Maintenance Manual

Chapter 8. Parts listing

This section lists the replaceable FRUs for Machine Type 6290.

Machine Type 6290

1 Top Cover Assembly, Stealth Black (models 11J 12J 13J 14J

22P2525

15J 16J 17J 18J 19J 21J 22J 23J 24J 25J 26J 27J 28J 29J) 1 Top Cover Assembly, White (model 10J) 23P0335 2 Center Beam (all models) 22P2527 3 Processor - Intel P4 1.9 GHz (models 11J 12J 13J 14J 15J 16J

49P1726

17J 18J 19J 10J) 3 Processor - Intel P4 2.0 GHz 48P7205 3 Processor - Intel P4 2.2 GHz (models 21J 22J 23J 24J 25J 26J

48P7206

27J 28J 29J) 3 Processor - Intel P4 2.4 GHz 33P3743 3 Fan Sink (all models) 32P4004 4 System board w/ POV3 card (all models) 22P2555 5 System Fan (all models) 22P2543 6 Base Plate Assembly (models 11J 12J 13J 14J 15J 16J 17J 18J

22P2526

19J 21J 22J 23J 24J 25J 26J 27J 28J 29J)

Machine Type 6290

6 Base Plate Assembly, white (model 10J) 37L1615 7 FDD, 3-Mode Industry Standard (all models) 05K9157 8 CD-ROM Slimline 24X with black bezel (models 11J 13J 14J

16J 17J 19J 21J 23J 24J 26J 27J 29J)

8 CD-ROM Slimline 24X with black bezel (models 11J 13J 14J

16J 17J 19J 21J 23J 24J 26J 27J 29J)

8 CD-R/W 8/4/24X with black bezel (models 12J 15J 18J 22J

25J 28J) 8 CD-ROM Slimline 24X with white bezel (model 10J) 09N0899 9 HDD, 40 GB 7200 RPM (all models) 19K1568 9 HDD, 80 GB 7200 RPM 24P3665 9 HDD, 120 GB 7200 RPM 24P3687

10 Power Supply 150W (all models) 26P9149

Retention module (all models) 22P2550

Memory 128 MB PC 266 DDRAM DIMM (models 11J 12J

13J 14J 15J 16J 17J 18J 19J 10J)

Memory 256 MB PC 266 DDRAM DIMM (models 21J 22J

23J 24J 25J 26J 27J 28J 29J)

Memory 512MB PC 266 DDRAM DIMM 33L3307

Stand, foot, black (models 11J 12J 13J 14J 15J 16J 17J 18J 19J

21J 22J 23J 24J 25J 26J 27J 28J 29J)

Air deflector, 90, black (models 11J 12J 13J 14J 15J 16J 17J

18J 19J 21J 22J 23J 24J 25J 26J 27J 28J 29J)

Stand, foot, White (model 10J) 23P0343

Air deflector, 90, White (model 10J) 23P0344

Speaker (Includes Speaker Holder) (all models) 22P2528

HDD Bracket (all models) 22P2529

CD ROM/FDD Bracket (all models) 22P2530

PCI Slot Cover (all models) 22P2531

System Fan Bracket (all models) 22P2532

Riser bracket (all models) 22P2551

Front USB/Audio Card (all models) 22P2533

CD-ROM Paddle Card (all models) 22P2534

FDD Paddle Card (all models) 22P2535

Riser Card (all models) 22P2536

HDD/CD ROM Signal Cable (all models) 22P2537

CD ROM Audio Cable (all models) 22P2538

FDD Signal Cable (all models) 22P2539

FDD Power Cable (all models) 22P2540

Front USB Cable (all models) 22P2541

Front I/O Cable (all models) 22P2542

Planar EMC Shield (all models) 22P2545

Air Curtain (all models) 22P2544

33P3231

06P5263

33P3261

33L3303

33L3305

22P2553

22P2554

80 Hardware Maintenance Manual

Machine Type 6290

Screws set for box assembly (all models) 22P2546 Battery, 3.0V (all models) 33F8354 Mouse PS/2 - 2-Button Wheel Mouse (Black) (models 11J

24P0491 12J 13J 14J 15J 16J 17J 18J 19J 21J 22J 23J 24J 25J 26J 27J 28J 29J)

Mouse PS/2 - 2-Button Wheel Mouse (White) (model 10J) 24P0489

Recovery CDs Win XP Home

Japanese (models 17J 18J 19J 27J 28J 29J) 66P2054

Recovery CDs Win Xp Pro

Japanese (Models 11J 12J 13J 21J 22J 23J) 66P2052

Recovery CDs Win 2K Pro

Japanese (Models 14J 15J 16J 24J 25J 26J) 66P2053

Keyboards

Japanese PS2 NetVista Fullwidth ID, Stealth Black (models

32P5118 11J 12J 13J 14J 15J 16J 17J 18J 19J 21J 22J 23J 24J 25J 26J 27J 28J 29J)

Japanese PS2 NetVista Fullwidth ID, Pearl White (model

32P5158 10J)

Power Cords

line cord (all models) 39H0212 3P-2P plug (all models) 13H8211

Chapter 8. Parts listing 81

82 Hardware Maintenance Manual

Chapter 9. Additional Service Information

Security features

Security features in this section include the following:

v Passwords v Vital Product Data v Management Information Format (MIF) v Alert on LAN

Passwords

The following section provides information about computer hardware and software-related passwords.

v Power-on Password v Administrator Password v Operating System Password

Power-on and Administrator passwords are set in the Setup Utility program. See “IBM Setup Utility program” on page 9 for information about running the Setup Utility.

Power-on password

A power-on password denies access to the computer by an unauthorized user when the computer is powered on. When a power-on password is active, the password prompt appears on the screen each time the computer is powered on. The computer starts after the proper password is entered.

Removing a power-on password

To service a computer with an active and unknown power-on password, power-off the computer and use the following procedure.

Note: On some models, this procedure will also remove the administrator password.

1. Unplug the power cord and remove the top cover.

2. Refer to “Identifying parts on the system board” on page 25 to find the

recovery jumper.

3. Move the virtual clear CMOS jumper from normal to recovery.

4. Power-on the computer. The system senses the change in the position and

erases the password. Wait for the beeps. Power the system off and move the jumper back to its original position.

5. Remind the user to enter a new password when service is complete.

Administrator password

The administrator password is used to restrict access to the Configuration/Setup Utility program. If the administrator password is activated, and you do not enter the administrator password, the configuration can be viewed but not changed.

Note:

Type 6290 computers have Enhanced Security Mode. If Enhanced Security mode is enabled and there is no password given, the computer will act as if Enhanced Security is disabled.

If Enhanced Security is Enabled and an administrator password is given, the administrator password must be entered to use the computer. If the administrator password is lost or forgotten, the system board in the computer must be replaced in order to regain access to the Configuration/Setup Utility program.

Administrator password control

The Administrator password is set in the Setup Configuration. Refer to “IBM Setup Utility program” on page 9.

Operating system password

An operating system password is very similar to a power-on password and denies access to the computer by an unauthorized user when the password is activated. The computer is unusable until the password is entered and recognized by the computer.

Vital product data

Each computer has a unique Vital Product Data (VPD) code stored in the nonvolatile memory on the system board. After you replace the system board, the VPD must be updated. To update the VPD, see “Flash (BIOS/VPD) update procedure” on page 85.

Management Information Format (MIF)

Management Information Format (MIF) is a file used to maintain a list of the system unit serial number along with all serialized components (for example, system board, riser card, memory, and processor).

At the time of computer manufacture, the EPROM will be loaded with the serial numbers of the system and all major components. The customer will have access to the MIF file via the DMI MIF Browser that is installed with the preload and is also available on the SSCD that is provided with the system.

A company called Retain-a-Group is a central data warehouse offering serial number data management. Retain-a-Group acts as a focal point to law enforcement. The customer has the option to purchase serial number information and services from Retain-a-Group. It is the customer’s responsibility to maintain the MIF file and to inform Retain-a-Group of any changes to the file.

Some customers may request their servicers to assist them in maintaining the MIF file when serialized components are replaced during hardware service. This assistance is between the customer and the servicer. The servicer can use the DMI MIF Browser to update the MIF information in the EPROM. It is anticipated that some servicers might charge for this service.

To update the EPROM using the DMI MIF Browser, use the following procedure.

1. Click Start from the desktop, then Programs.

2. Select IBM SystemView Agent

3. Select the Serial Number Information icon

4. Click the plus sign to expand.

5. Select the component you want to view or edit.

84 Hardware Maintenance Manual

Alert on LAN

BIOS levels

6. Double click on the component you want to change.

7. Enter new data in the Value field, then click Apply.

Alert on LAN provides notification of changes in the computer, even when the computer power is turned off. Working with DMI and Wake on LAN

technologies, Alert on LAN helps to manage and monitor the hardware and software features of the computer. Alert on LAN generates notifications to the server of these occurrences:

v Computer disconnected from the network v Computer unplugged from the power outlet v All POST errors v Operating system or POST hang condition

Alert on LAN events are configured to be Enabled or Disabled from the LAN server only, and not from the computer. See the LAN administrator for configuration status information.

An incorrect level of BIOS can cause false errors and unnecessary FRU replacement. Use the following information to determine the current level of BIOS installed in the computer, the latest BIOS available for the computer, and where to obtain the latest level of BIOS.

v Current Level BIOS information

– Run the Configuration Utility to determine the level of BIOS installed.

v Sources for determining the latest level BIOS available

1. IBM Home Page

http://www.ibm.com/pc/us/

2. PC PartnerInfo-Technical Database (CTSTIPS.NSF)

3. HelpCenter

4. Levels 1 and 2 Support

5. RETAIN

v Sources for obtaining the latest level BIOS available

1. IBM Home Page

http://www.ibm.com/pc/us/

2. PC PartnerInfo-Technical Database (CTSTIPS.NSF)

3. HelpCenter

4. Levels 1 and 2 Support

To update (flash) the BIOS, see “Flash (BIOS/VPD) update procedure” on page 85.

Flash (BIOS/VPD) update procedure

Attention:

Refer to the information label located inside the system unit cover for any model-specific information.

1. Power-off the computer.

Chapter 9. Additional Service Information 85

2. Insert the flash update diskette into drive A.

3. Power-on the computer.

4. When the Update Utility appears; select the country/keyboard, then press

Enter.

5. If the computer serial number was previously recorded, the number is

displayed with an option to update it. Press Y to update the serial number.

6. Type the 7-digit serial number of the computer you are servicing, then press

Enter.

7. Follow the instructions on the screen to complete the flash (BIOS/VPD) update procedure.

Flash recovery boot block jumper

Attention:

If an interruption occurs during a Flash/BIOS upgrade, the BIOS might be left in an unusable state. The Boot Block jumper enables you to restart the system and recover the BIOS.

To perform a Flash/BIOS recovery using the recovery jumper, use the following procedure.

1. Power-off the computer and remove the cover.

2. Move the system board recovery jumper to the ROM recovery position. Refer

to “Identifying parts on the system board” on page 25 or the label inside the computer for more information.

3. Insert the upgrade diskette into the diskette drive.

4. Power-on the computer. The IBM Logo will appear.

5. When the Flash Update Utility appears, select the country/keyboard, then press

Enter.

6. If the computer serial number was previously recorded, the number is displayed with an option to update it. Press Y to update the serial number.

7. Type the 7-digit serial number of the computer you are servicing, then press Enter.

8. Follow the instructions on the screen to complete the flash (BIOS/VPD) update procedure.

9. When you are instructed to reboot the computer, power-off the computer and move the recovery jumper to the normal position. Then replace the cover and power-on the computer.

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Power management

Power management reduces the power consumption of certain components of the computer such as the system power supply, processor, hard disk drives, and some monitors. Advanced Power Management and Rapid Resume features of some personal computers.

Automatic configuration and power interface (ACPI) BIOS

Being an ACPI BIOS system, the operating system is allowed to control the power management features of the computer and the setting for Advanced Power Management (APM) BIOS mode are ignored. Not all operating systems support ACPI BIOS mode.

Advanced Power Management

Energy-saving settings can be viewed and changed by using the Advanced Power Management menu in the Configuration/Setup Utility program.

Attention:

If a device, such as a monitor, does not have power-management capabilities, it can be damaged when exposed to a reduced-power state. Before making energy-saving selections for the monitor, check the documentation supplied with the monitor to see if it supports Display Power Management Signaling (DPMS).

™

Manager are

Automatic Hardware Power Management features

Automatic Hardware Power Management can reduce the power states of the computer, processor, and monitor (if the monitor supports DPMS) if they are inactive for a predetermined length of time.

Set the time for the system to enter a low-power state.

You can define the amount of energy savings by specifying values for the following options.

System Power

– Select On for the computer to remain on. – Select Off for the computer to shut down.

Display

Set display to be disabled or to be reduced at these power states: – Standby: Screen is blank, but can be restored immediately when any activity

is detected.

– Suspend: Monitor uses less power than in Standby mode. Screen image is

restored after a few seconds when any activity is detected.

– Off: Monitor power is off. Press Monitor power button to restore power. On

some monitors, you might have to depress the power button twice.

Setting Automatic Hardware Power Management features

1. Start the Configuration/Setup Utility program (see “IBM Setup Utility program” on page 9).

Chapter 9. Additional Service Information 87

2. Select Power Management from the Configuration/Setup Utility program

menu.

3. Select APM BIOS Mode within the APM sub menu and be sure it is set to Enabled. If it is not, press Left Arrow (}) or Right Arrow (Æ) to change the

setting.

4. Select Automatic Hardware Power Management.

5. Set Automatic Hardware Power Management to Enabled.

6. Select values for the three categories of power management (system power,

processor speed, and display), as necessary.

7. Set Hard Disk to Enabled or Disabled.

Note: This does not apply to SCSI drives.

8. Press Esc twice to return to the Configuration/Setup Utility program menu.

9. Before you exit from the program, select Save Settings from the

Configuration/Setup Utility program menu.

10. To exit from the Configuration/Setup Utility program, press Esc and follow

the instructions on the screen.

Automatic Power-On features

The Automatic Power-On features within the Power Management menu allow you to enable and disable features that turn on the computer automatically.

v Serial Port A Ring Detect: With this feature set to Enabled and an external

modem connected to serial port (COM1), the computer will turn on automatically when a ring is detected on the modem.

v PCI Modem Ring Detect: With this feature set to Enabled , the computer will

turn on automatically when a ring is detected on the internal modem.

v PCI Wake Up: This feature allow PCI cards that support this capability to wake

the system.

v Wake Up on Alarm: You can specify a date and time at which the computer will

be turned on automatically. This can be either a single event or a daily event.

v Wake on LAN: If the computer has a properly configured token-ring or Ethernet

LAN adapter card that is Wake on LAN-enabled and there is remote network management software, you can use the IBM-developed Wake on LAN feature. When you set Wake on LAN to Enabled, the computer will turn on when it receives a specific signal from another computer on the local area network (LAN). For further information, see “Alert on LAN” on page 85.

88 Hardware Maintenance Manual

Chapter 10. Related service information

Note: The service procedures are designed to help you isolate problems. They are

written with the assumption that you have model-specific training on all computers, or that are familiar with the computers, functions, terminology, and service information provided in this manual.

Safety information

The following section contains the safety information that you need to be familiar with before servicing an IBM computer.

General safety

Follow these rules to ensure general safety: v Observe good housekeeping in the area of the machines during and after

maintenance.

v When lifting any heavy object:

1. Ensure you can stand safely without slipping.

2. Distribute the weight of the object equally between your feet.

3. Use a slow lifting force. Never move suddenly or twist when you attempt to

lift.

4. Lift by standing or by pushing up with your leg muscles; this action removes the strain from the muscles in your back. Do not attempt to lift any objects that

weigh more than 16 kg (35 lb) or objects that you think are too heavy for you.

v Do not perform any action that causes hazards to the customer, or that makes

the equipment unsafe.

v Before you start the machine, ensure that other service representatives and the

customer’s personnel are not in a hazardous position.

v Place removed covers and other parts in a safe place, away from all personnel,

while you are servicing the machine.

v Keep your tool case away from walk areas so that other people will not trip over

it.

v Do not wear loose clothing that can be trapped in the moving parts of a

machine. Ensure that your sleeves are fastened or rolled up above your elbows. If your hair is long, fasten it.

v Insert the ends of your necktie or scarf inside clothing or fasten it with a

nonconductive clip, approximately 8 centimeters (3 inches) from the end.

v Do not wear jewelry, chains, metal-frame eyeglasses, or metal fasteners for your

clothing. Remember: Metal objects are good electrical conductors.

v Wear safety glasses when you are: hammering, drilling soldering, cutting wire,

attaching springs, using solvents, or working in any other conditions that might be hazardous to your eyes.

v After service, reinstall all safety shields, guards, labels, and ground wires.

Replace any safety device that is worn or defective.

v Reinstall all covers correctly before returning the machine to the customer.

Electrical safety

CAUTION: Electrical current from power, telephone, and communication cables can be hazardous. To avoid personal injury or equipment damage, disconnect the attached power cords, telecommunication systems, networks, and modems before you open the server/workstation covers, unless instructed otherwise in the installation and configuration procedures.

Observe the following rules when working on electrical equipment.

Important: Use only approved tools and test equipment. Some hand tools have

handles covered with a soft material that does not insulate you when working with live electrical currents.

Many customers have, near their equipment, rubber floor mats that contain small conductive fibers to decrease electrostatic discharges. Do not use this type of mat to protect yourself from electrical shock.

v Find the room emergency power-off (EPO) switch, disconnecting switch, or

electrical outlet. If an electrical accident occurs, you can then operate the switch or unplug the power cord quickly.

v Do not work alone under hazardous conditions or near equipment that has

hazardous voltages.

v Disconnect all power before:

– Performing a mechanical inspection – Working near power supplies – Removing or installing main units

v Before you start to work on the machine, unplug the power cord. If you cannot

unplug it, ask the customer to power-off the wall box that supplies power to the machine and to lock the wall box in the off position.

v If you need to work on a machine that has exposed electrical circuits, observe

the following precautions: – Ensure that another person, familiar with the power-off controls, is near you.

Remember: Another person must be there to switch off the power, if necessary.

– Use only one hand when working with powered-on electrical equipment;

keep the other hand in your pocket or behind your back. Remember: There must be a complete circuit to cause electrical shock. By

observing the above rule, you may prevent a current from passing through your body.

– When using testers, set the controls correctly and use the approved probe

leads and accessories for that tester.

– Stand on suitable rubber mats (obtained locally, if necessary) to insulate you

from grounds such as metal floor strips and machine frames.

90 Hardware Maintenance Manual

Observe the special safety precautions when you work with very high voltages; these instructions are in the safety sections of maintenance information. Use extreme care when measuring high voltages.

v Regularly inspect and maintain your electrical hand tools for safe operational

condition.

v Do not use worn or broken tools and testers. v Never assume that power has been disconnected from a circuit. First, check that it

has been powered-off.

v Always look carefully for possible hazards in your work area. Examples of these

hazards are moist floors, nongrounded power extension cables, power surges, and missing safety grounds.

v Do not touch live electrical circuits with the reflective surface of a plastic dental

mirror. The surface is conductive; such touching can cause personal injury and machine damage.

v Do not service the following parts with the power on when they are removed

from their normal operating places in a machine:

– Power supply units – Pumps – Blowers and fans – Motor generators

and similar units. (This practice ensures correct grounding of the units.)

v If an electrical accident occurs:

– Use caution; do not become a victim yourself. – Switch off power. – Send another person to get medical aid.

Safety inspection guide

The intent of this inspection guide is to assist you in identifying potentially unsafe conditions on these products. Each machine, as it was designed and built, had required safety items installed to protect users and service personnel from injury. This guide addresses only those items. However, good judgment should be used to identify potential safety hazards due to attachment of non-IBM features or options not covered by this inspection guide.

If any unsafe conditions are present, you must determine how serious the apparent hazard could be and whether you can continue without first correcting the problem.

Consider these conditions and the safety hazards they present: v Electrical hazards, especially primary power (primary voltage on the frame can

cause serious or fatal electrical shock).

v Explosive hazards, such as a damaged CRT face or bulging capacitor v Mechanical hazards, such as loose or missing hardware

The guide consists of a series of steps presented in a checklist. Begin the checks with the power off, and the power cord disconnected.

Checklist:

1. Check exterior covers for damage (loose, broken, or sharp edges).

2. Power-off the computer. Disconnect the power cord.

Chapter 10. Related service information 91

3. Check the power cord for: a. A third-wire ground connector in good condition. Use a meter to measure

third-wire ground continuity for 0.1 ohm or less between the external ground pin and frame ground.

b. The power cord should be the appropriate type as specified in the parts

listings.

c. Insulation must not be frayed or worn.

4. Remove the cover.

5. Check for any obvious non-IBM alterations. Use good judgment as to the safety

of any non-IBM alterations.

6. Check inside the unit for any obvious unsafe conditions, such as metal filings, contamination, water or other liquids, or signs of fire or smoke damage.

7. Check for worn, frayed, or pinched cables.

8. Check that the power-supply cover fasteners (screws or rivets) have not been

removed or tampered with.

Handling electrostatic discharge-sensitive devices

Any computer part containing transistors or integrated circuits (ICs) should be considered sensitive to electrostatic discharge (ESD). ESD damage can occur when there is a difference in charge between objects. Protect against ESD damage by equalizing the charge so that the machine, the part, the work mat, and the person handling the part are all at the same charge.

Notes:

1. Use product-specific ESD procedures when they exceed the requirements noted here.

2. Make sure that the ESD protective devices you use have been certified (ISO

9000) as fully effective.

When handling ESD-sensitive parts:

v Keep the parts in protective packages until they are inserted into the product. v Avoid contact with other people. v Wear a grounded wrist strap against your skin to eliminate static on your body. v Prevent the part from touching your clothing. Most clothing is insulative and

retains a charge even when you are wearing a wrist strap.

v Use the black side of a grounded work mat to provide a static-free work surface.

The mat is especially useful when handling ESD-sensitive devices.

v Select a grounding system, such as those listed below, to provide protection that

meets the specific service requirement.

Note: The use of a grounding system is desirable but not required to protect

against ESD damage.

– Attach the ESD ground clip to any frame ground, ground braid, or green-wire

ground.

– Use an ESD common ground or reference point when working on a

double-insulated or battery-operated system. You can use coax or connector-outside shells on these systems.

– Use the round ground-prong of the ac plug on ac-operated computers.

92 Hardware Maintenance Manual

Grounding requirements

Electrical grounding of the computer is required for operator safety and correct system function. Proper grounding of the electrical outlet can be verified by a certified electrician.

Safety notices (multi-lingual translations)

The caution and danger safety notices in this section are provided in the following languages:

v English v Brazilian/Portuguese v Chinese v French v German v Italian v Korean v Spanish

DANGER

Electrical current from power, telephone and communication cables is hazardous.

To avoid a shock hazard: v Do not connect or disconnect any cables or perform installation, maintenance,

or reconfiguration of this product during an electrical storm.

v Connect all power cords to a properly wired and grounded electrical outlet. v Connect to properly wired outlets any equipment that will be attached to this

product.

v When possible, use one hand only to connect or disconnect signal cables. v Never turn on any equipment when there is evidence of fire, water, or

structural damage.

v Disconnect the attached power cords, telecommunications systems, networks,

and modems before you open the device covers, unless instructed otherwise in the installation and configuration procedures.

v Connect and disconnect cables as described in the following table when

installing, moving, or opening covers on this product or attached devices.

To Connect To Disconnect

1. Turn everything OFF.

2. First, attach all cables to devices.

3. Attach signal cables to connectors.

4. Attach power cords to outlet.

5. Turn device ON.

1. Turn everything OFF.

2. First, remove power cords from outlet.

3. Remove signal cables from connectors.

4. Remove all cables from devices.

Chapter 10. Related service information 93

CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of.

Do not:

v Throw or immerse into water v Heat to more than 100°C (212°F) v Repair or disassemble

Dispose of the battery as required by local ordinances or regulations.

CAUTION: When laser products (such as CD-ROMs, DVD-ROM drives, fiber optic devices, or transmitters) are installed, note the following:

v Do not remove the covers. Removing the covers of the laser product could

result in exposure to hazardous laser radiation. There are no serviceable parts inside the device.

v Use of controls or adjustments or performance of procedures other than those

specified herein might result in hazardous radiation exposure.

DANGER: Some laser products contain an embedded Class 3A or Class 3B laser

≥18 kg (37 lbs) ≥32 kg (70.5 lbs) ≥55 kg (121.2 lbs)

94 Hardware Maintenance Manual

diode. Note the following:

Laser radiation when open. Do not stare into the beam, do not view directly with optical instruments, and avoid direct exposure to the beam.

IBM 6290 Hardware Maintenance Manual

Specifications and Main Features

Frequently Asked Questions

User Manual