IBM 6219, IntelliStation M Pro Hardware Maintenance Manual

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IBM IntelliStation M Pro Ty pe 6219

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IBM IntelliStation M Pro Ty pe 6219

Hardw are Main tenance Manual

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Note

Before using this information and the product it supports, read “Notices” on page 138.

US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

About this manual

This manual contains diagnostic information, a Symptom-to-FRU index, service information, error codes, error messages, and configuration information for the IBM IntelliStation®M Pro Type 6219.

Important: The field replaceable unit (FRU) procedures are intended for trained

servicers who are familiar with IBM products. Before servicing an IBM product, be sure to review “Safety information” on page 107.

Important safety information

Be sure to read all caution and danger statements in this book before performing any of the instructions. See “Safety information” on page 107.

Leia todas as instruções de cuidado e perigo antes de executar qualquer operação.

Prenez connaissance de toutes les consignes de type Attention et Danger avant de procéder aux opérations décrites par les instructions.

Lesen Sie alle Sicherheitshinweise, bevor Sie eine Anweisung ausführen.

Accertarsi di leggere tutti gli avvisi di attenzione e di pericolo prima di effettuare qualsiasi operazione.

Online support

Lea atentamente todas las declaraciones de precaución y peligro ante de llevar a cabo cualquier operación.

WARNING: Handling the cord on this product or cords associated with accessories sold with this product, will expose you to lead, a chemical known to the State of California to cause cancer, and birth defects or other reproductive harm. Wash

hands after handling.

ADVERTENCIA: El contacto con el cable de este producto o con cables de accesorios que se venden junto con este producto, pueden exponerle al plomo, un elemento químico que en el estado de California de los Estados Unidos está considerado como un causante de cancer y de defectos congénitos, además de otros riesgos reproductivos. Lávese las manos después de usar el producto.

You can download the most current diagnostic, BIOS flash code, and device driver files from http://www.ibm.com/pc/support/ on the World Wide Web.

iv IBM IntelliStation M Pro Type 6219: Hardware Maintenance Manual

Contents

About this manual .......................iii

Important safety information ....................iii

Online support .........................iii

General checkout ........................1

General information .......................3

Notices and statements used in this book ...............4

Features and specifications.....................5

Controls and indicators ......................6

Turning on the computer ......................7

Using preinstalled software .....................8

Running the operating-system setup program .............8

Installing other operating systems .................9

Viewing the license agreement ..................9

Using Access IBM .......................9

Creating an emergency recovery-repair diskette ............10

Creating an IBM Enhanced Diagnostics diskette............10

Using video features .......................11

Video device drivers ......................11

Changing monitor settings ....................11

Using audio features .......................12

Using security features ......................12

Anti-intrusion features .....................13

Component protection .....................13

Data protection ........................13

Locking the keyboard .....................13

Updating system programs ....................14

Shutting down your operating system ................14

Turning off the computer .....................14

Configuration .........................17

Using the Configuration/Setup Utility program .............17

Starting the Configuration/Setup Utility program ............17

Configuration/Setup Utility menu choices ..............18

Using passwords .......................19

Setting the password check jumper (JP1) ..............21

Enabling Broadcom NetXtreme Gigabit Ethernet Boot Agent ........21

Using the SCSISelect Utility program (some models) ...........22

Starting the SCSISelect Utility program ...............22

SCSISelect menu choices ....................22

Using the Boot Menu program ...................23

Configuring the Gigabit Ethernet controller ...............24

Diagnostics ..........................25

Diagnostic tools overview .....................25

Power-on self-test (POST).....................26

POST beep codes ......................26

POST error messages ......................27

Diagnostic programs and error messages ...............27

Text messages ........................28

Starting the diagnostic programs and viewing the test log ........28

Small computer system interface (SCSI) messages ...........29

PC-Doctor for Windows......................30

Creating and using an IBM Enhanced Diagnostics diskette .........30

Creating an IBM Enhanced Diagnostics diskette............30

Using the IBM Enhanced Diagnostics diskette ............31

Using the recovery-repair diskette ..................31

Recovering from a POST/BIOS update failure .............31

Erasing a lost or forgotten password (clearing CMOS) ..........32

Replacing the battery ......................33

Installing options .......................35

Installation guidelines ......................35

System reliability considerations .................35

Handling static-sensitive devices .................35

Major components of the computer .................36

System-board option connectors ..................37

System-board internal connectors ..................38

System-board external connectors..................40

Installing options ........................40

Moving the stabilizing feet ....................40

Removing the side cover ....................41

Removing and installing the support bracket .............41

Working with adapters .....................42

Installing internal drives.....................46

Installing memory modules ...................51

Installing a security rope clip ...................52

Replacing the side cover ....................53

Connecting external options ....................54

Input/output connectors ......................55

Audio connectors .......................55

Auxiliary-device (pointing-device) connector .............56

Ethernet (RJ-45) connector ...................56

IEEE 1394 (FireWire) connectors (some models) ...........56

Keyboard connector ......................57

Parallel connector .......................57

Serial connectors .......................57

Ultra320 SCSI connector ....................57

Universal Serial Bus connectors .................58

Video connector .......................58

FRU information (service only) ..................61

Removing the front bezel .....................61

Power button .........................62

Thermal grease.........................63

Microprocessor / fan sink .....................64

Hard disk drive cage .......................65

Hard disk drive backplane .....................67

Power supply .........................67

Rear fan ...........................68

Extender card .........................69

System board .........................71

CD-ROM drive .........................72

Diskette drive .........................73

Bezel release latch .......................73

Top/side cover .........................74

Handle assembly ........................75

Adapter retainer ........................77

vi IBM IntelliStation M Pro Type 6219: Hardware Maintenance Manual

Symptom-to-FRU index .....................79

Beep symptoms ........................79

No-beep symptoms .......................81

Diagnostic error codes ......................81

Error symptoms ........................83

POST error codes ........................90

POST (ISPR) error procedures ...................93

ServeRAID error codes ......................95

SCSI error codes ........................97

Undetermined problems .....................98

Problem determination tips ....................99

Parts listing for the IntelliStation M Pro Type 6219 ..........101

System ...........................101

System, Type 6219 ......................102

Recovery CD, Type 6219 ...................104

Keyboards ..........................105

Power cords .........................105

Related service information ...................107

Safety information .......................107

General safety .......................107

Electrical safety .......................108

Safety inspection guide ....................109

Handling electrostatic discharge-sensitive devices ..........110

Grounding requirements ....................110

Safety notices (multilingual translations) ..............111

Notices ...........................138

Trademarks.........................138

Important notes .......................139

Electronic emission notices ...................140

Contents vii

viii IBM IntelliStation M Pro Type 6219: Hardware Maintenance Manual

General checkout

The computer diagnostic programs are stored on the Device Drivers and IBM Enhanced Diagnostics CD. These programs are the primary method of testing the

major components of the computer: the system board, Ethernet controller, video controller, RAM, keyboard, mouse (pointing device), diskette drive, serial ports, hard disk drives, and parallel port. You can also use them to test some external devices. See “Diagnostics” on page 25.

Also, if you cannot determine whether a problem is caused by the hardware or by the software, you can run the diagnostic programs to confirm that the hardware is working properly.

When you run the diagnostic programs, a single problem might cause several error messages. When this occurs, work to correct the cause of the first error message. After the cause of the first error message is corrected, the other error messages might not occur the next time you run the test.

A failed computer might be part of a shared DASD cluster (two or more computers sharing the same external storage devices). Prior to running diagnostics, verify that the failing computer is not part of a shared DASD cluster.

A computer might be part of a cluster if:

v The customer identifies the computer as part of a cluster. v One or more external storage units are attached to the computer and at least

one of the attached storage units is additionally attached to another computer or

unidentifiable source. v One or more computers are located near the failing computer.

If the failing computer is suspected to be part of a shared DASD cluster, all diagnostic tests can be run except diagnostic tests that test the storage unit (DASD residing in the storage unit) or the storage adapter attached to the storage unit.

Notes:

1. For computers that are part of a shared DASD cluster, run one test at a time in

looped mode. Do not run all tests in looped mode, because this could enable the DASD diagnostic tests.

2. If multiple error codes are displayed, diagnose the first error code displayed.

3. If the computer hangs with a POST error, go to “Symptom-to-FRU index” on

page 79.

4. If the computer is suspended and no error message is displayed, see

“Undetermined problems” on page 98.

5. For information about power supply problems, see “Symptom-to-FRU index” on

page 79.

6. For safety information, see “Important safety information” on page iii.

7. For intermittent problems, check the error log; see “Diagnostic tools overview”

on page 25 and “Undetermined problems” on page 98.

001 IS THE COMPUTER PART OF A CLUSTER?

YES. Schedule maintenance with the customer. Shut down all

computers related to the cluster. Run storage test.

NO. Go to step 002.

002 IF THE COMPUTER IS NOT PART OF A CLUSTER:

v Turn off the computer and all external devices. v Check all cables and power cords. v Set all display controls to the middle position. v Turn on all external devices. v Turn on the computer. v Record any POST error messages displayed on the screen. If an

error is displayed, look up the first error in the “POST error codes” on page 90.

v Start the Diagnostic Programs. See “Starting the diagnostic

programs and viewing the test log” on page 28.

v Check for the following responses:

1. One beep.

2. Readable instructions or the main menu.

003 DID YOU RECEIVE BOTH OF THE CORRECT RESPONSES?

NO. Find the failure symptom in “Symptom-to-FRU index” on

page 79. YES. Run the diagnostic programs. If necessary, see “Diagnostic

programs and error messages” on page 27. If you receive an error, see “Symptom-to-FRU index” on page 79. If the diagnostics were completed successfully and you still suspect

a problem, see “Undetermined problems” on page 98.

2 IBM IntelliStation M Pro Type 6219: Hardware Maintenance Manual

General information

The IBM IntelliStation M Pro Type 6219 computer incorporates many of the latest advances in computing technology and can be expanded and upgraded as your needs change.

If you have access to the Internet, you can obtain up-to-date information about your computer and other IBM computer products at http://www.ibm.com/pc/intellistation/ on the World Wide Web.

The computer model and serial numbers are on labels on the bottom of the computer and on the lower-right side of the bezel. You will need these numbers to register your computer with IBM.

Note: The illustrations in this document might differ slightly from your hardware.

The latest version of this publication is available from the IBM Web site. Go to http://www.ibm.com and click Support & downloads.IntheTechnical support keyword search field, type 6219 and click Go. A list of publications for your computer is displayed.

Notices and statements used in this book

The caution and danger statements used in this book also appear in the multilingual safety information book that is accessible through Access IBM and on the IBM IntelliStation Documentation CD. Each statement is numbered for easy reference corresponding to statements in the safety book.

The notices and statements are as follows:

v Notes: These notices provide important tips, guidance, or advice. v Important: These notices provide information or advice that might help you avoid

inconvenient or problem situations.

v Attention: These notices indicate potential damage to programs, devices, or

data. An attention notice is placed just before the instruction or situation in which damage could occur.

v Caution: These statements indicate situations that can be potentially hazardous

to you. A caution statement is placed just before the description of a potentially hazardous procedure step or situation.

v Danger: These statements indicate situations that can be potentially lethal or

extremely hazardous to you. A danger statement is placed just before the description of a potentially lethal or extremely hazardous procedure step or situation.

4 IBM IntelliStation M Pro Type 6219: Hardware Maintenance Manual

Features and specifications

The following table provides a summary of the features and specifications of your IntelliStation M Pro Type 6219 computer. Depending on your model, some features might not be available, or some specifications might not apply.

You can use the Configuration/Setup Utility program in your computer to determine the specific type of microprocessor that is on your system board.

Table 1. Features and specifications

Microprocessor:

v Intel Pentium 4 processor v 512 KB Level-2 cache v 533 MHz front-side bus (FSB)

Memory:

v Minimum: 256 MB v Maximum: 4 GB v Type: PC2100 v Connectors: four dual inline memory

module (DIMM) connectors

Internal Drives:

v Diskette: 1.44 MB (two mode) v Hard disk drive: IDE or SCSI v One of the following:

– CD-ROM: IDE – DVD/CD-RW combo: IDE – CD-RW: IDE

Expansion bays:

v Three slim-high 3.5-inch drive bays

(one hard disk drive installed in some models)

v Two half-high 5.25-inch bays (optical

drive installed in one bay)

v Two slim-high 3.5-inch

removable-media drive bays (one diskette drive installed)

PCI expansion slots:

v Five 33 MHz/32-bit PCI slots on the

system board

v One Accelerated Graphics Port

(AGP) Pro 50 slot

Power supply:

One 340 watts (115-230 V ac)

Cooling:

Two speed-controlled fans

Integrated functions:

v Broadcom 5702 10/100/1000 Ethernet

controller on the system board with RJ-45 Ethernet connector

v Two serial ports v One parallel port v (Some models) two IEEE 1394

(FireWire) ports (four-pin on front, six-pin on rear)

v Four Universal Serial Bus (USB) ports

(two on front and two on rear)

v Keyboard port v Mouse port v Audio ports

– Line out (front and rear) – Mic (front and rear) – Line in (rear)

v Dual-channel IDE controller

Video adapter: (depending on your model) v Matrox Millennium G450 (DVI-I) 4X with

32 MB double-data-rate (DDR) synchronous dynamic random access memory (SDRAM) video memory and a single DVI-I or dual analog connectors (or dual VGA monitor capability with the pigtail cable that comes with the computer)

v NVIDIA Quadro4 280NVS (LFH-60),

AGP 8X, with 64 MB double-data-rate (DDR) SDRAM video memory and dual analog connectors (or dual digital monitor capability with the purchase of an additional pigtail cable)

v NVIDIA Quadro4 980XGL (DVI-I and

VGA), AGP 8X, with 128 MB DDR synchronous graphics random access memory (SGRAM) video memory with one analog and one DVI-I connector

v 3Dlabs Wildcat 4 7110 (DVI-I), AGP 8X,

with 128 MB texture buffer DDR SDRAM video memory, 128 MB frame buffer video memory, and dual DVI-I connectors

Electrical input:

v Sine-wave input (50 or 60 Hz) required v Input voltage and frequency ranges

automatically selected

v Input voltage low range:

– Minimum: 90 V ac – Maximum: 137 V ac

v Input voltage high range:

– Minimum: 180 V ac – Maximum: 265 V ac

v Input kilovolt-amperes (kVA) approximately:

– Minimum: 0.08 kVA – Maximum: 0.52 kVA

Heat output:

Approximate heat output in British thermal units (Btu) per hour

v Minimum configuration: 257 Btu (75 watts) v Maximum configuration: 686 Btu (200 watts)

Environment:

v Air temperature:

– Computer on: 10° to 35°C (50° to 95°F)

Altitude: 0 to 2134 m (7000 ft)

– Computer off: -40° to +60°C (-40° to

140°F) Maximum altitude: 2133 m (7000 ft)

v Humidity (operating and storage): 8% to

80%

Acoustical noise emissions:

v Sound power, idle: 5.0 bel maximum v Sound power, operating: 5.4 bel maximum

Size:

v Height: 438 mm (17.25 in.) v Depth: 483 mm (19 in.) v Width: 265 mm (6.5 in.) v Weight: 16.3 kg (36 lb) to 20.8 kg (45.8 lb)

depending upon configuration

General information

Controls and indicators

This section identifies the controls and indicators on your computer.

Ethernet link status LED

CD-ROM drive activity LED

CD-eject button

Diskette drive activity LED

Diskette-eject button

Hard disk drive activity LED

Ethernet transmit/receive activity LED

CD-ROM drive activity LED

When this LED is lit, it indicates that the CD-ROM drive is in use.

CD-eject button

Press this button to insert a CD into or remove a CD from the CD-ROM drive.

Diskette drive activity LED

When this LED is lit, it indicates that the diskette drive is in use.

Diskette-eject button

Press this button to release a diskette from the diskette drive.

Hard disk drive activity LED

When this LED is lit, it indicates that the hard disk drive is in use.

Power-on

4 9 3 1

LED

Power-control button

Ethernet transmit/ receive activity LED

System error LED

IEEE 1394 (FireWire) connector Microphone connector

Line out connector

USB port A connector

USB port B connector

1394

Power-on LED

When this LED is lit and not flashing, it indicates that the computer is turned on. When this LED is flashing, it indicates that the computer is off and still connected to an ac power source (standby mode).

Power-control button

Press this button to turn the computer on or off.

Ethernet transmit/receive activity LED

When this LED is lit, it indicates that there is activity between the computer and the network. There are two of these LEDs, one on the front and one on the rear of the computer.

Ethernet link status LED

When this LED is lit, it indicates that there is an active connection on the Ethernet port. This LED is located on the rear of the computer.

System-error LED

When this amber LED is lit, it indicates that a system error has occurred. An LED on the system board is also lit to help isolate the error.

6 IBM IntelliStation M Pro Type 6219: Hardware Maintenance Manual

IEEE 1394 (FireWire) connectors

Use these connectors (four-pin on the front and six-pin on the rear) to connect FireWire devices, such as digital video cameras and external hard disk drives.

Note: Some models are shipped with the IEEE 1394 FireWire adapter

Mic connector (pink)

Use this connector to connect a microphone to your computer when you want to record voices or other sounds on the hard disk. You can also use this connector (and a microphone) with speech recognition software.

Line out connector (green)

Use this connector to send audio signals from the computer to external devices, such as speakers with built-in amplifiers, headphones, multimedia keyboards, or the audio line-in jack on a stereo system.

USB ports

Use these connectors to connect USB devices to your computer, using redundant Plug and Play technology.

Turning on the computer

When the computer is connected to an ac power source but is not turned on, the operating system does not run, and all core logic is shut down; however, the computer can respond to remote requests to turn on the computer. The power-on LED flashes to indicate that the computer is connected to an ac power source but is not turned on (standby mode).

installed. If your computer did not come with this adapter installed, do not install any adapter in the mini-PCI slot. It is not supported.

Notes:

1. Turn on all external devices, such as the monitor, before turning on the computer.

2. The power-on LED on the front of the computer is lit when the computer is on and while it is being turned on.

3. You can install a circular disk over the power-control button to prevent the computer from being turned off accidentally. This disk, known as the power-control button shield, comes with your computer.

Approximately 20 seconds after the computer is connected to ac power, the power-control button becomes active, and you can turn on the computer and start the operating system by pressing the power-control button. The computer can also be turned on in any of the following ways:

v If a power failure occurs while the computer is turned on, the computer will

restart automatically when power is restored.

v When you plug in your computer for the first time, the Wake on LAN

feature can turn on the computer. If your computer was previously turned on, it must be properly turned off for the Wake on LAN feature to turn on the computer.

What you see and hear when you start your computer depends on the features installed and the settings in the Configuration/Setup Utility program.

If power-on self-test (POST) detects a problem, there might be a series of beeps or no beep, and a numeric error message might appear on the screen. Write down any beep series and error code numbers with descriptions, and then see “Symptom-to-FRU index” on page 79.

General information 7

During startup, the following messages might be displayed briefly:

v To start the Product Recovery Program, Press F11 v Press F1 for Configuration/Setup Utility, Press F12 for Boot Menu v Press CTRL+A for SCSISelect Utility (some models)

To use these features, press the appropriate function key or keys quickly. The messages appear for only a short time. For more information about these messages, see “Using the Configuration/Setup Utility program” on page 17 and “Using the SCSISelect Utility program (some models)” on page 22.

During startup, you might not see Press F1 for Configuration/Setup. If you want to see the prompt, see the instructions for displaying the prompt in “Using the Configuration/Setup Utility program” on page 17.

Use the Configuration/Setup Utility program to configure your computer with passwords, PCI adapters, and other options. The Configuration/Setup Utility menu is displayed at the top of the screen. To navigate the menu and screen items, follow the instructions on the screen.

The operating system and application programs start from the hard disk drive. If your computer is attached to a network, the computer will begin attaching to any LANs and remote applications to which you have access. A network administrator can also start your computer remotely to download programs or gather information about computer performance.

Using preinstalled software

This section contains information to assist you in setting up the preinstalled Microsoft your computer.

operating system and describes how to use the programs that come with

Running the operating-system setup program

If you are starting your computer for the first time, the Microsoft Windows®setup program runs automatically when you start the computer. The program will prompt you to make choices or type information. If you need more detailed information than is provided in this User’s Guide, see your Microsoft operating-system manual.

Important:

1. After turning on your computer for the first time, you must complete the operating-system setup procedure before turning off your computer; otherwise, unexpected results might occur.

2. The setup program might be slightly different from the one described in your operating-system manual. Some choices do not appear because they are preset.

3. During the setup procedure, you must indicate that you accept the license agreement.

4. The Microsoft registration information will already be displayed in the registration field. If the Product ID number is not already displayed, you must type it. The Product ID is on a label attached to the computer.

You will need the following information to complete the setup program:

v The Microsoft documentation that comes with your computer. v Network information from your network administrator, if your computer is being

connected to a network.

8 IBM IntelliStation M Pro Type 6219: Hardware Maintenance Manual

v The printer model and port, if a printer is attached directly to your computer.

After the setup procedure finishes and the computer restarts, the Windows desktop opens. Your computer is ready for use.

Installing other operating systems

Your computer comes with Microsoft Windows XP Professional preinstalled. To install another operating system, follow the instructions in the documentation provided with the operating system.

If you are installing another Microsoft Windows operating system, follow the instructions in the readme file on the Device Drivers and IBM Enhanced Diagnostics CD to install the device drivers. If you install other than a Microsoft Windows operating system, you might need additional software or device drivers.

Note: If you experience problems with the device drivers installed from the Device

Drivers and IBM Enhanced Diagnostics CD, you can obtain the latest device

drivers at http://www.ibm.com/pc/support/ on the World Wide Web.

Before installing any operating system, be sure you obtain the latest updates. Contact the operating-system manufacturer or, if applicable, check the manufacturer’s World Wide Web site to obtain the updates.

Viewing the license agreement

The IBM International License Agreement for Non-Warranted Programs is viewable through Access IBM. Use of your computer signifies acceptance of this agreement. Complete the following steps to view the license agreement:

1. Double-click the Access IBM icon on the Windows desktop. If the Access IBM icon is not available on your desktop, click start → Access IBM.

2. Click the How do I... tab; then, click Solve problems.

3. Click IBM International License Agreement.

Using Access IBM

Access IBM is an interface through which you can quickly access information or perform specific tasks.

The following choices are available from the Access IBM Welcome window:

v How do I...

Select this choice to display information about tasks that are typically performed immediately after you install a new computer, such as personalizing your computer to fit your needs, protecting your data, using recovery tools, upgrading your computer hardware, purchasing IBM services, purchasing IBM options, solving problems, and viewing the IBM International License Agreement for Non-Warranted Programs.

v Tools & Tips

Select this choice to display information about Access Support, antivirus tools, configuration backup and restoration tools, diagnostic programs, data migration tools, help, online books, system information and personalization, and updates.

v On the Web

Select this choice to display information about obtaining additional information and support on the World Wide Web.

General information 9

Complete the following steps to use Access IBM:

1. Double-click the Access IBM icon on the Windows desktop. If the Access IBM icon is not available on your desktop, click start → All Programs → IBM Information → Access IBM.

2. Click one of the tabs listed on the Welcome window (for example, How do I...).

3. Click a topic.

Creating an emergency recovery-repair diskette

At your earliest opportunity, create a recovery-repair diskette and an IBM Enhanced Diagnostics diskette, and store them in a safe place. In the unlikely event that your Windows desktop becomes unusable, you can use the recovery-repair diskette to access the Product Recovery program. Additional information about the diskette is in Access IBM. For more information about using this diskette, see “Using the recovery-repair diskette” on page 31.

Complete the following steps to create a recovery-repair diskette:

1. From Access IBM, click the How do I tab; then, click Protect data.

2. Click Creating emergency diskettes.

3. Click Recovery Repair diskette.

4. Follow the instructions on the screen.

See “Creating an IBM Enhanced Diagnostics diskette” for information about how to create an IBM Enhanced Diagnostics diskette.

Creating an IBM Enhanced Diagnostics diskette

The IBM Enhanced Diagnostics diskette is a self-starting diagnostics diskette used to test hardware components on your computer.

You can use one of the following methods to create an IBM Enhanced Diagnostics diskette:

v Create a diskette using Access IBM v Download a program image from the World Wide Web v Create a diskette from the Device Drivers and IBM Enhanced Diagnostics CD

Complete the following steps to create an IBM Enhanced Diagnostics diskette using Access IBM:

1. Double-click the Access IBM icon and click the How do I... tab; then, click Protect data.

2. Click Creating emergency diskettes → Diagnostics diskette. A help panel with instructions for creating a diagnostics diskette appears.

3. Follow the instructions on the screen to create the diskette.

Complete the following steps to create a startable IBM Enhanced Diagnostics diskette from the World Wide Web:

1. Go to http://www.ibm.com.

2. Click Support & downloads.

3. Click Search technical support.

4. In the Enter keyword(s) field, type diagnostics 6219, and click Submit.

5. From the “Search results” page, click the Enhanced Diagnostics item for your computer.

10 IBM IntelliStation M Pro Type 6219: Hardware Maintenance Manual

6. On the next page, click the executable file for the Enhanced Diagnostics code to download it (be sure to download the file to a hard disk directory and not to a diskette). You can click the text file to display the readme file.

7. At a command prompt, change to the directory where the file was downloaded.

8. Insert a blank, high-density diskette into the diskette drive.

9. Type filename x: where filename is the name of the file you downloaded and x is the letter for the diskette drive; then, press Enter.

The downloaded file is self-extracting and is copied to the diskette. When the copy completes, store the diskette in a safe place.

Complete the following steps to create an IBM Enhanced Diagnostics diskette from the Device Drivers and IBM Enhanced Diagnostics CD:

1. Insert a formatted, blank, high-density diskette into the diskette drive.

2. Insert the Device Drivers and IBM Enhanced Diagnostics CD into the CD-ROM drive.

3. At a command prompt, change to the CD-ROM drive letter. For example, type e: (where e is the CD-ROM drive letter), and press Enter.

4. Change to the PCDR directory (type, cd pcdr and press Enter).

5. Type makediag and press Enter.

6. Follow the instructions on the screen to create the diskette.

For more information, see “Using the IBM Enhanced Diagnostics diskette” on page 31.

Using video features

Your computer has an Accelerated Graphics Port (AGP) graphics adapter that renders 2D or 3D image quality and uses a standard video protocol for displaying text and graphic images on a monitor screen. The adapter supports a variety of video modes. Video modes are different combinations of resolution, refresh rate, and color defined by a video standard for displaying text or graphics.

Video device drivers

To take full advantage of the graphics adapter in your computer, some operating systems and application programs require custom video device drivers. These device drivers provide greater speed, higher resolution, more available colors, and flicker-free images.

Device drivers for the graphics adapter and a readme file with instructions for installing the device drivers are provided on the Device Drivers and IBM Enhanced Diagnostics CD that comes with your computer and in the c:\ibmtools\drivers directory on the hard disk. Use the device-driver installation instructions if you need to reinstall the device drivers or if you need information about obtaining and installing updated device drivers.

Changing monitor settings

To get the best possible image on your screen and to reduce flicker, you might need to reset the resolution and refresh rate of your monitor. You can view and change monitor settings through your operating system using the instructions in the readme files on the Device Drivers and IBM Enhanced Diagnostics CD or in the c:\ibmtools\drivers\ directory on the hard disk. See your operating-system documentation for more information about monitor settings.

General information 11

Attention: Before changing monitor settings, review the documentation that comes with your monitor. Using a resolution or refresh rate that is not supported by your monitor might cause the screen to become unreadable and could damage the monitor. The information that comes with your monitor usually includes resolution and screen refresh rates that your monitor supports. If you need additional information, contact the manufacturer of the monitor.

If you are using a cathode ray tube (CRT) monitor, set your monitor for the highest noninterlaced refresh rate that the monitor supports. If your monitor complies with the Video Electronics Standards Association (VESA) display data channel (DDC) standard, it is probably already set to the highest refresh rate the monitor and video controller can support. If you are not sure whether your monitor is DDC-compliant, see the documentation that comes with the monitor.

If you are using a flat-panel monitor, the refresh rate does not have to be set to the highest noninterlaced refresh rate that the monitor supports. Flat-panel monitors produce flicker-free images even when they are operating at a minimum 60 Hz noninterlaced rate.

If you have a dual-monitor video adapter, see the video adapter device-driver readme file and documentation for more information about enabling dual monitors.

Using audio features

Your computer has an integrated audio controller that supports Sound Blaster applications and is compatible with the Microsoft Windows Sound System. Your computer also has a single internal speaker and three types of audio connectors. Using the audio controller, you can record and play back sound and music to enhance multimedia applications. Optionally, you can connect external speakers to the line-out connector to provide improved sound with multimedia applications.

The audio connectors in your computer are 3.5 mm (0.125-in.) mini-jacks. For the location of the audio connectors, see “Input/output connectors” on page 55.

Line in

This connector accepts audio signals into the computer sound system from external devices, such as the line output from a stereo, television, or a musical instrument. One line-in connector is on the rear of the computer.

Line out

This connector sends audio signals from the computer to external devices, such as speakers with built-in amplifiers, headphones, multimedia keyboards, or the audio line-in jack on a stereo system. Line-out connectors are on both the front and the rear of the computer.

Microphone

This connector is used to connect a microphone to your computer when you want to record voice or other sounds on the hard disk. With a microphone attached to the computer, you can also use speech recognition software. Microphone connectors are on both the front and the rear of the computer.

Using security features

To deter unauthorized use of your computer, you can use anti-intrusion features and other security features that are provided with your computer.

12 IBM IntelliStation M Pro Type 6219: Hardware Maintenance Manual

Anti-intrusion features

IBM anti-intrusion features help protect against the theft of computer components, such as the microprocessor, system memory modules, or hard disk drives.

A cover lock is built into your computer to prevent the cover from being removed. Two identical keys for the cover lock are also supplied. A tag attached to the keys has the key serial number and the address of the key manufacturer.

Important: Keep the key-code number, manufacturer address, and phone number

You can set the chassis-intrusion detector switch inside the computer to alert the network system administrator each time the computer cover is removed. For more information about setting the chassis-intrusion alert, see “Configuration” on page 17.

Component protection

Each component in your computer has a serial number that you can register with a security company. You can register the components individually or you can register the entire computer. By registering computer components, you can improve the chances of identifying the components if they are ever stolen and recovered. For more information about component registration, go to http://www.ibm.com/pc/support/ on the World Wide Web.

in a safe place. Because locksmiths are not authorized to duplicate cover-lock keys, you must order replacement keys from the key manufacturer. You will need the key code when ordering replacement keys.

Data protection

You can lose data from the hard disk for a variety of reasons. Security violations, viruses, or hard disk drive failures can all contribute to data loss. To help protect against the loss of valuable information, IBM has incorporated the following data-saving features in your computer.

v SMART hard disk drive

Your computer comes with a self-monitoring and reporting technology (SMART) hard disk drive that is enabled to report potential hard disk failures. If an error is detected, a Desktop Management Interface (DMI) compliant warning message is sent to the monitor screen and, if the computer is part of a network, to an administrator console. When an error is detected, the data on the hard disk can be backed up and the drive replaced.

v Virus protection

Your computer has built-in virus protection that can be enabled through the IBM Configuration/Setup Utility program. This built-in protection checks for viruses in the boot record only. Also, Norton AntiVirus for IBM is available on the hard disk.

Locking the keyboard

You can lock the keyboard so that others are unable to use it. If a user password is set using the Configuration/Setup Utility program, the keyboard is locked when you turn on the computer. You must type the password before the keyboard will unlock. See “Setting Security Passwords” in Access IBM or “Using passwords” on page 19.

Some operating systems have a keyboard and mouse lock-up feature. See the documentation that comes with your operating system for more information.

General information 13

Updating system programs

System programs are the basic layer of software built into your computer. They include the power-on self-test (POST), the basic input/output system (BIOS) code, and the Configuration/Setup Utility program. POST is a set of tests and procedures that are performed each time you turn on your computer. BIOS is a layer of software that translates instructions from other layers of software into electrical signals that the computer hardware can understand. You can use the Configuration/Setup Utility program to view and change the configuration and setup of your computer.

System programs are stored in electrically erasable programmable read-only memory (EEPROM) on the system board. This is sometimes referred to as flash memory.

IBM occasionally makes changes and enhancements to the system programs. When updates are released, they are available as downloadable files on the World Wide Web. You can update system programs by starting your computer using a flash update diskette or by using the Remote Administration feature, if it is enabled. Instructions for using system programs updates are included in a readme file provided with the downloadable files.

Shutting down your operating system

When you are ready to turn off the computer, use the shutdown procedure for your operating system to save data and prevent damage to your applications. See your operating-system manual for more information.

If you are using the preinstalled Microsoft Windows XP operating system, complete the following steps to shut down your operating system and computer:

1. Save and close all files with which you are working.

2. Close all open applications.

3. Click the Windows start button.

4. Click Turn Off Computer; then, click Turn Off to confirm.

Turning off the computer

When you turn off the computer and leave it connected to ac power, the computer can respond to requests, such as a remote request to turn on the computer. To remove all power from the computer, you must disconnect it from the power source.

Some operating systems require an orderly shutdown before you turn off the computer. See your operating-system documentation for information about shutting down the operating system.

Statement 5

CAUTION: The power-control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source.

14 IBM IntelliStation M Pro Type 6219: Hardware Maintenance Manual

Statement 5

2 1

The computer can be turned off in any of the following ways: v You can turn off your computer from the operating system. If this feature is

supported by your operating system, it will turn off the computer after performing an orderly shutdown of the operating system.

To turn off the computer from the Microsoft Windows XP operating system, click Start → Turn Off Computer; then, click Turn Off.

v You can press the power-control button on the front of the computer to start an

orderly shutdown of the operating system and turn off the computer, if your operating system supports this feature.

Note: After turning off the computer, wait at least 5 seconds before you press

the power-control button to turn on the computer again.

v You can press and hold the power-control button for more than 4 seconds to

cause an immediate shutdown of the computer. You can use this feature to turn off the computer if the operating system stops functioning.

General information 15

16 IBM IntelliStation M Pro Type 6219: Hardware Maintenance Manual

Configuration

The following configuration programs are available to configure your computer:

v Configuration/Setup Utility program

The Configuration/Setup Utility program is part of the basic input/output system (BIOS) code that comes with your computer. You can use this program to configure serial port assignments, change interrupt request (IRQ) settings, change the device startup sequence, set the date and time, set passwords, and set the chassis-intrusion detector.

v Broadcom NetXtreme Gigabit Ethernet Boot Agent

The Broadcom NetXtreme Gigabit Ethernet Boot Agent is part of the BIOS code that comes with your computer. You can enable the Broadcom NetXtreme Gigabit Ethernet Boot Agent from the Configuration/Setup Utility program. You can use the Broadcom NetXtreme Gigabit Ethernet Boot Agent to configure the network as a startable device, and you can customize where the network startup option appears in your startup sequence.

v SCSISelect Utility program (some models)

If your computer comes with a SCSI adapter, you can use the SCSISelect Utility program to configure devices that are attached to the SCSI adapter. Use this program to change default values, resolve configuration conflicts, and perform a low-level format on a SCSI hard disk drive.

v Boot Menu

The Boot Menu program is part of the BIOS code that comes with your computer. You can use the Boot Menu program to change the startup sequence for one startup session without changing settings in the Configuration/Setup Utility program.

v Ethernet controller configuration

To configure the integrated Gigabit Ethernet controller, see “Configuring the Gigabit Ethernet controller” on page 24.

Using the Configuration/Setup Utility program

This section provides the instructions for starting the Configuration/Setup Utility program and descriptions of the menu choices that are available.

Starting the Configuration/Setup Utility program

The Configuration/Setup Utility program starts automatically when POST detects that newly installed or removed hardware is not reflected in your current configuration. A diagnostic error message is displayed. See “Diagnostics” on page 25 for detailed information about POST and error messages.

Complete the following steps to start the Configuration/Setup Utility program:

1. Turn on the computer and watch the monitor screen. If your computer is already on when you start this procedure, you must shut down the operating system, turn off the computer, wait a few seconds until all in-use LEDs turn off, and restart the computer. (Do not use Ctrl+Alt+Del to restart the computer.)

2. When the message Press F1 for Configuration/Setup, Press F12 for Boot Menu appears at the bottom of the screen during startup, press F1. (This prompt appears on the screen for only a few seconds. You must press F1 quickly.)

Note: If you have set both administrator and user passwords, you must type

the administrator password to access the full Configuration/Setup Utility menu.

3. Follow the instructions that appear on the screen.

Use the Up Arrow (↑) and Down Arrow (↓) keys to select menu choices in any Configuration/Setup Utility menu. Some menu choices provide information only. Some menu choices show fields that you can change. These fields are enclosed by square brackets. You can change the values in these fields by using Left Arrow (←) and Right Arrow (→) keys to change the value, or you can type information in the field.

Configuration/Setup Utility menu choices

From the Configuration/Setup Utility main menu, you can select settings that you want to change.

Notes:

1. You can press F1 to display Help information for a selected menu item.

2. The choices on some menus might differ slightly, depending on the BIOS version in your computer.

The following choices are available from the main menu:

v System Summary

This choice contains general information about your computer, such as a summary of components and computer configuration. You can view information about the type and speed of the microprocessor and the amount of memory that is installed.

Changes that you make to configuration settings appear on this summary screen. You cannot edit the fields of the configuration and system information.

v System Information

Select this choice to view the machine type and model number, the computer serial number, and the revision level or issue date of the BIOS code that is stored in the flash electrically erasable programmable ROM (EEPROM).

v Devices and I/O Ports

Select this choice to view or change the assignments for devices and input/output ports.

v Start Options

Select this choice to view or change start options. Start options take effect when you start your computer. You can designate keyboard operating characteristics, such as the keyboard speed and whether the computer starts with the keyboard number lock on or off. You also can enable the computer to run without a diskette drive, monitor, or keyboard.

The startup sequence specifies the order in which the computer checks devices to find a boot record. For example, you can define a startup sequence that checks for a startable diskette in the diskette drive; checks the hard disk drive, and then checks a network adapter. You can enable a virus-warning test that checks for changes in the master boot record at startup. You can choose to run POST in the quick mode, or read the microprocessor serial number.

You can also enable the computer to start from the network by enabling the Broadcom NetXtreme Gigabit Ethernet Boot Agent to customize the network as the first startable device in the startup sequence.

v Date and Time

18 IBM IntelliStation M Pro Type 6219: Hardware Maintenance Manual

Select this choice to set the system date and time. The system time is in a 24-hour format (hour:minute:second).

v System Security

Select this choice to set an administrator password or a system owner’s name. This choice appears only on the full Configuration/Setup Utility main menu.

You can set the computer to prompt you for an administrator password or user password at startup. You can also set the security on diskette and hard disk drives to protect your data from tampering.

Select Administrator Password to set or change an administrator password. The administrator password provides access to all the choices on the

Configuration/Setup Utility main menu. You can set, change, or delete both the administrator and user passwords and enable a user to change the user password.

You must set an administrator password to set a user password. A user password grants a user access to the computer for use but denies the user access to configuration settings.

You must set a user password to use the Password on Boot option. If a user password is set, the computer will require a password at startup.

If you set an administrator password and a user password, you can set your diskette drive and hard disk drive security settings to prevent tampering with important data. You can set Floppy Drive and Hard Disk Drive security settings to Normal, Write Protect All Sectors, and Write Protect Boot Sectors.

v Advanced Setup

Select this choice to change the values for advanced hardware features, such as PCI configuration and Plug and Play operating-system settings.

A message appears above the choices on this menu to alert you that the system might malfunction if these choices are configured incorrectly. Follow the instructions on the screen carefully.

v Power Management

Select this choice to enable or disable system power settings.

v Error Logs

Select this choice to view any errors that occur during POST.

v Save Settings

Select this choice to save your customized settings.

v Restore Settings

Select this choice to restore the previous settings.

v Load Default Settings

Select this choice to restore the factory settings.

v Exit Setup

Select this choice to exit from the Configuration/Setup Utility program. If you have made any changes, the program will prompt you to save the changes

or exit without saving the changes.

Using passwords

You can use any combination of up to seven characters (A–Z, a–z, and 0–9) for the user (power-on) password or the administrator password. When you have set one or both of the passwords, record the passwords and keep them in a secure place.

Configuration 19

If both a user and administrator password are set, you can type either password at the password prompt that appears as you start your computer. However, if you want to change the settings in the Configuration/Setup Utility, you must type the administrator password to access the full configuration menus. If you type the user password, you can only view limited information in the Configuration/Setup Utility program.

Keep a record of your password in a secure place. If you forget the user or administrator password, you can regain access to the computer through one of the following methods:

v If you have forgotten the user password and an administrator password is set,

type the administrator password at the power-on prompt. Start the Configuration/Setup Utility program and change the user password.

v Clear CMOS settings by changing the position of the CMOS recovery jumper.

See “Erasing a lost or forgotten password (clearing CMOS)” on page 32 for instructions.

v Change the position of the password check jumper as described in “Setting the

password check jumper (JP1)” on page 21.

v Remove the battery and then install the battery (see “Replacing the battery” on

page 33).

20 IBM IntelliStation M Pro Type 6219: Hardware Maintenance Manual

Setting the password check jumper (JP1)

The following illustration shows the location of the password check jumper (JP1) on the system board.

Note: The default setting is enabled (2-3); however, some early system may default

to disable (1-2).

Password check

(JP1)jumper

CMOS clear jumper (JP3)

Boot block jumper (JP2)

Complete the following steps to set the password check jumper (JP1):

1. Review “Important safety information” on page iii.

2. Turn off the computer and peripheral devices.

3. Disconnect all external cables and power cords; then, remove the cover. See “Turning off the computer” on page 14 for instructions.

v To disable password checking, set JP1 to disable (1-2). v To enable password checking, set JP1 to (2-3).

4. Connect the computer to a power source, keyboard, monitor, and mouse.

5. Turn on the computer.

Enabling Broadcom NetXtreme Gigabit Ethernet Boot Agent

Complete the following steps to enable Broadcom NetXtreme Gigabit Ethernet Boot Agent:

1. From the Configuration/Setup Utility main menu, select Devices and I/O Ports and press Enter.

Configuration 21

2. Select System Board Ethernet PXE/DHCP and use the Right Arrow (→) key to set it to Enabled.

3. Select Save Settings and press Enter.

Using the SCSISelect Utility program (some models)

SCSISelect is a menu-driven configuration utility program that you can use for models that come with a SCSI adapter. You can use this program to:

v View the default SCSI IDs v Locate and correct configuration conflicts v Perform a low-level format on a SCSI hard disk

The following sections provide instructions for starting the SCSISelect Utility program and descriptions of the menu choices.

Starting the SCSISelect Utility program

Complete the following steps to start the SCSISelect utility program:

1. Turn on the computer.

2. When the <<< Press <CTRL><A> for SCSISelect Utility! >>> prompt appears, press Ctrl+A.

Note: If an administrator password has been set, you are prompted to type the

password to start the SCSISelect Utility program.

3. When the question Would you like to configure the host adapter or run the SCSI disk utility? appears, make your selection and press Enter.

4. Use the arrow keys to select a choice from the menu.

v Press Esc to return to the previous menu. v Press the F5 key to switch between color and monochrome modes (if your

monitor permits).

5. Follow the instructions on the screen to change the settings of the selected items, and press Enter.

SCSISelect menu choices

The following choices appear on the SCSISelect Utility menu:

v Configure/View Host Adapter Settings

Select this choice to view or change the SCSI controller settings. To reset the SCSI controller to its default values, press F6; then, follow the instructions that appear on the screen.

22 IBM IntelliStation M Pro Type 6219: Hardware Maintenance Manual

You can view or change the following controller settings: – Host Adapter SCSI ID

Select this choice to view the SCSI controller ID, normally 7.

– Host Adapter SCSI Termination

This choice is set to Enabled and cannot be changed.

– Boot Device Options

Select this choice to configure startable device parameters. Before you can make updates, you must know the ID of the device whose parameters you want to configure.

– SCSI Device Configuration

Select this choice to configure SCSI device parameters. Before you can make updates, you must know the ID of the device whose parameters you want to configure.

Note: The Maximum Sync Transfer Rate represents the transfer rate for Ultra

SCSI devices.

- The transfer rate for Ultra3 SCSI LVD devices is 160 MBps

- The transfer rate for Ultra2 SCSI LVD devices is 80 MBps

- The transfer rate for Fast SCSI devices is 20 MBps

– Advanced Configuration Options

Select this choice to view or change the settings for advanced configuration options.

v SCSI Disk Utilities

Select this choice to view the SCSI IDs that are assigned to each device or to format a SCSI device.

To use the utility program, select a drive from the list. Read the instructions on the screens carefully before making a selection.

Note: If you press Ctrl+A before the selected drives are ready, an Unexpected

SCSI Command Failure screen might appear. Restart the computer and watch the SCSISelect messages as each drive spins up. After the drive that you want to view or format spins up, press Ctrl+A.

Using the Boot Menu program

The Boot Menu program is a built-in, menu-driven configuration utility program that you can use to temporarily redefine the startup sequence without changing settings in the Configuration/Setup Utility program.

Complete the following steps to use the Boot Menu program to change the startup sequence of your computer:

1. Turn off the computer.

2. Restart the computer.

3. Press F12.

4. Select the startup device.

The next time the computer is started, it returns to the startup sequence set in the Configuration/Setup Utility program.

Configuration 23

Configuring the Gigabit Ethernet controller

The Ethernet controller is integrated on the system board. It provides an interface for connecting to a 10-Mbps, 100-Mbps, or 1000-Mbps network and provides full duplex (FDX) capability, which enables simultaneous transmission and reception of data on the network. If the Ethernet port in the computer supports auto-negotiation, the controller detects the data-transfer rate of the network (10BASE-T, 100BASE-TX, or 1000BASE-T) and automatically operates at that rate, in full-duplex or half-duplex mode, as appropriate. The Ethernet controller supports optional modes, such as teaming, priority packets, load balancing, fault tolerance, and virtual LANs, which provide better performance, security, and throughput. These modes apply to the integrated Ethernet controller and to controllers on supported Ethernet adapters.

You do not need to set any jumpers or configure the controller. However, you must install a device driver to enable the operating system to address the controller. For the latest device drivers and information about configuring your Gigabit Ethernet controller, go to http://www.ibm.com/pc/support/ on the World Wide Web.

24 IBM IntelliStation M Pro Type 6219: Hardware Maintenance Manual

Diagnostics

This section provides basic troubleshooting information to help you identify and resolve some problems that might occur.

If you cannot locate and correct the problem using the information in this chapter, see “Symptom-to-FRU index” on page 79.

Diagnostic tools overview

The following tools are available to help you identify and resolve hardware-related problems:

v POST beep codes and error messages

The power-on self-test generates beep codes and messages to indicate successful test completion or the detection of a problem. See “Power-on self-test (POST)” on page 26 for more information.

v Error log

The POST error log contains the three most recent error codes and messages that the system has generated during POST.

To view the contents of the error logs, start the Configuration/Setup Utility program; then, select Error Logs from the main menu.

v Diagnostic programs

The system diagnostic programs are on the Device Drivers and IBM Enhanced Diagnostics CD. These programs are the primary methods of testing the major

components of your computer. See “Diagnostic programs and error messages”

on page 27 for more information.

v Symptom-to-FRI index

This index lists problem symptoms and steps to correct each problem. See the “Symptom-to-FRU index” on page 79 for more information.

Power-on self-test (POST)

When you turn on the computer, the power-on self-test (POST) performs a series of tests to check the operation of system components and some of the installed options.

If POST finishes without detecting any problems, the first window of your operating system or application program appears.

If POST detects a problem, more than one beep sounds and an error message appears on your screen.

Notes:

1. If you have a user password set, you must type the password and press Enter, when prompted, before the operating system will start.

2. A single problem might cause several error messages. When this occurs, work to correct the cause of the first error message. After you correct the cause of the first error message, the other error messages usually will be resolved the next time you run the test.

POST beep codes

The possible types of beep codes are:

No beeps

If no beep occurs after your computer completes POST, see “Undetermined problems” on page 98.

Continuous beep

Your startup (boot) microprocessor has failed, or your system board or speaker subsystem might contain a failing component. If the system continues through POST with no errors, see “General checkout” on page 1. If no video appears, the startup processor has failed.

Beep codes for specific failures

Beep codes indicating specific system problems. For complete list of beep codes see “POST error codes” on page 90.

26 IBM IntelliStation M Pro Type 6219: Hardware Maintenance Manual

POST error messages

POST error messages can appear when a problem is detected during startup. For a complete list of POST messages, see “POST error codes” on page 90.

Diagnostic programs and error messages

The system diagnostic programs are stored on the Device Drivers and IBM Enhanced Diagnostics CD. These programs are the primary method of testing the

major components of your computer.

Diagnostic error messages indicate that a problem exists; they are not intended to be used to identify a failing part. For a complete list of Diagnostic error messages, see “Diagnostic error codes” on page 81.

Sometimes the first error to occur causes additional errors. In this case, the computer displays more than one error message. Always follow the suggested action instructions for the first error message that appears.

The following sections contain the error codes that might be displayed in the detailed test log and summary log, when running the diagnostic programs.

The error code format is as follows:

fff-ttt-iii-date-cc-text message

where: fff is the three-digit function code that indicates the function being tested when

the error occurred. For example, function code 201 is for memory.

ttt is the three-digit failure code for the exact test failure. (These codes are for

trained service personnel and are described in the Hardware Maintenance Manual.)

iii is the three-digit device ID. (These codes are for trained service personnel

and are described in the Hardware Maintenance Manual.)

date is the date that the diagnostic test was run and the error recorded. cc are the check digits that are used to verify the validity of the information.

text message

is the diagnostic message that indicates the reason for the problem.

Diagnostics 27

Text messages

The diagnostic text message format is as follows:

Function Name: Result (test specific string)

where:

Function Name

is the name of the function being tested when the error occurred. This corresponds to the function code (fff) described in the previous list.

Result

can be one of the following:

Passed

This result occurs when the diagnostic test is completed without any errors.

Failed This result occurs when the diagnostic test discovers an error. User Aborted

This result occurs when you stop the diagnostic test before it is complete.

Not Applicable

This result occurs when you specify a diagnostic test for a device that is not present.

Aborted

This result occurs when the test could not proceed because of the system configuration.

Warning

This result occurs when a possible problem is reported during the diagnostic test, such as when a device that is to be tested is not installed.

Test Specific String

This is additional information that is used to analyze the problem.

Starting the diagnostic programs and viewing the test log

The IBM Enhanced Diagnostics programs isolate problems from your computer hardware and software. The programs run independently of the operating system and must be run either from a CD or diskette. This method of testing is generally used when other methods are not accessible or have not been successful in isolating a problem suspected to be hardware related.

A Device Drivers and IBM Enhanced Diagnostics CD comes with your computer. You can also download the latest version of the diagnostic programs from http://www.ibm.com/pc/support/ on the World Wide Web.

28 IBM IntelliStation M Pro Type 6219: Hardware Maintenance Manual

Complete the following steps to view the test log.

Note: If you are already running the diagnostic program, begin with step 4.

1. Insert the IBM Enhanced Diagnostics diskette or the Device Drivers and IBM Enhanced Diagnostics CD.

2. Shut down your operating system and restart the computer.

3. If a user password is set, the system prompts you for it. Type the password, and press Enter.

4. Run the appropriate diagnostics program and when the Diagnostic Programs screen appears, select Utility.

5. Select View Test Log from the list that appears; then, follow the instructions on the screen.

The test log records data about system failures and other pertinent information. The test log will not contain any information until after the diagnostic program has run.

6. Save the test log to a file on a diskette or to your hard disk.

Notes:

a. To save the test log to a diskette, you must use a diskette that you have

formatted yourself; this function does not work with preformatted diskettes. If the diskette has sufficient space for the test log, the diskette may contain other data.

b. The system maintains the test-log data while the system is turned on. When

you turn off the power to the computer, the test log is cleared.

Small computer system interface (SCSI) messages

If you receive a SCSI error message when running the SCSISelect Utility program, one or more of the following might be causing the problem:

v A failing SCSI device (adapter or drive) v An improper SCSI configuration v Duplicate SCSI IDs in the same SCSI chain v An improperly installed SCSI terminator v A defective SCSI terminator v An improperly installed cable v A defective cable

To solve the problem, verify that: v The external SCSI devices are turned on. External SCSI devices must be turned

on before the computer.

v The cables for all external SCSI devices are connected correctly. v The last device in each SCSI chain is terminated properly. v The SCSI devices are configured correctly.

If you have verified these items and the problem persists, run the diagnostic programs to obtain additional information about the failing device. If the error remains or recurs, see “Symptom-to-FRU index” on page 79.

Note: If your computer does not have a SCSI hard disk drive, ignore any message

that indicates that the BIOS code is not installed.

Diagnostics 29

PC-Doctor for Windows

Your computer contains PC-Doctor for Windows, which is designed specifically for the Windows operating environment. Because these diagnostics work with the operating system, they test hardware and analyze certain software components. These diagnostic programs are especially useful for isolating operating-system and device-driver problems.

Complete the following steps to use PC-Doctor for Windows:

1. On the Windows desktop, click Start→All Programs → PC-Doctor → PC-Doctor.

2. Follow the instructions on the screen. Help is available online.

Creating and using an IBM Enhanced Diagnostics diskette

The IBM Enhanced Diagnostics diskette is used to test hardware components on your computer. Use the following information and instructions to create and use an IBM Enhanced Diagnostics diskette.

Creating an IBM Enhanced Diagnostics diskette

You can use one of the following methods to create an IBM Enhanced Diagnostics diskette:

v Create a diskette using Access IBM v Download a program image from the World Wide Web v Create a diskette from the Device Drivers and IBM Enhanced Diagnostics CD

Complete the following steps to create the diagnostics diskette using Access IBM:

1. Double-click the Access IBM icon and click the How do I... tab; then, click Protect data.

2. Click Creating emergency diskettes → Diagnostics diskette. A help panel card with instructions for creating a diagnostics diskette appears.

3. Follow the instructions on the screen to create the diskette.

Complete the following steps to create a startable IBM Enhanced Diagnostics diskette from the World Wide Web:

1. Go to http://www.ibm.com.

2. Click Support & downloads.

3. Click Search technical support.

4. In the Enter keyword(s) field, type diagnostics 6219, and click Submit.

5. From the “Search results” page, click the Enhanced Diagnostics item for your computer.

7. At a command prompt, change to the directory where the file was downloaded.

8. Insert a blank, high-density diskette into the diskette drive.

9. Type filename x: where filename is the name of the file you downloaded and x is the letter for the diskette drive; then, press Enter.

The downloaded file is self-extracting and is copied to the diskette. When the copy completes, store the diskette in a safe place.

30 IBM IntelliStation M Pro Type 6219: Hardware Maintenance Manual

Complete the following steps to create an IBM Enhanced Diagnostics diskette from the Device Drivers and IBM Enhanced Diagnostics CD:

1. Insert a formatted, blank, high-density diskette into the diskette drive.

2. Insert the Device Drivers and IBM Enhanced Diagnostics CD into the CD-ROM drive.

3. At a command prompt, change to the CD-ROM drive letter. For example, type e: (where e is the CD-ROM drive letter), and press Enter.

4. Change to the PCDR directory (type, cd pcdr and press Enter).

5. Type makediag and press Enter.

6. Follow the instructions on the screen to create the diskette.

Using the IBM Enhanced Diagnostics diskette

Complete the following steps to start the IBM Enhanced Diagnostics diskette:

1. Turn off any attached devices and your computer.

2. Insert the IBM Enhanced Diagnostics diskette into the diskette drive.

3. Turn on all attached devices; then, turn on your computer.

4. Follow the instructions on the screen.

When the tests have been completed, you can view the test log by selecting Utility from the top of the screen.

Using the recovery-repair diskette

In some circumstances, files on your hard disk might become damaged so that the F11 prompt is not displayed when you start your computer. If you have created a recovery-repair diskette, use the following procedure to access the Product Recovery program on the hard disk. For instructions to create a recovery-repair diskette, see “Creating an emergency recovery-repair diskette” on page 10.

1. Insert the recovery-repair diskette into the diskette drive.

2. Turn off your computer.

3. Turn on your computer, and follow the directions on the screen.

Note: If the repair operation finishes without error, the F11 prompt will be displayed

the next time you restart your computer.

If an error message is displayed during the repair operation and the repair operation cannot be completed, you might have a problem with the Product Recovery program or the partition that contains the Product Recovery program. Use a Product Recovery CD to access the Product Recovery program.

Recovering from a POST/BIOS update failure

If power to your computer is interrupted while POST/BIOS code is being updated (flash update), your computer might not restart (reboot) correctly. If this happens, use the following procedure to recover:

1. Review the “Important safety information” on page iii and “Handling electrostatic discharge-sensitive devices” on page 110.

2. Copy the flashfil.fls file from the POST/BIOS update (flash) diskette to a blank, formatted diskette.

Diagnostics 31

3. Insert the diskette containing the flashfil.fls file into the diskette drive. You can also download this file from http://www.ibm.com/pc/support/ on the World Wide Web.

4. Turn on the computer and the monitor.

5. After the update session is completed, turn off the computer and monitor.

6. Remove the diskette from the diskette drive.

7. Turn on the computer to restart the operating system.

Erasing a lost or forgotten password (clearing CMOS)

This section applies to lost or forgotten passwords.

The CMOS recovery jumper is used to clear CMOS memory in the event you lose your user or administrator password. This jumper is also used to recover from a BIOS failure. See “Recovering from a POST/BIOS update failure” on page 31.

Complete the following steps to set the CMOS recovery jumper and erase a forgotten password:

1. Review the “Important safety information” on page iii and “Handling electrostatic discharge-sensitive devices” on page 110.

2. Turn off the computer and all attached devices.

3. Unplug the power cord.

4. Remove the side cover. See “Removing the side cover” on page 41.

5. Remove the support bracket (see “Removing and installing the support bracket” on page 41.

6. Locate the CMOS recovery jumper (JP3) on the system board, removing any adapters that impede access to the jumper. The following illustration shows the location of the jumper on the system board.

7. Move the CMOS recovery jumper from pins 1 and 2 to pins 2 and 3.

8. Wait 60 seconds: then, return the CMOS recovery jumper to pins 1 and 2.

9. Replace any adapters that were removed; then, replace the support bracket and the side cover. (See “Removing and installing the support bracket” on page 41 and “Replacing the side cover” on page 53).

32 IBM IntelliStation M Pro Type 6219: Hardware Maintenance Manual

CMOS clear jumper (JP3)

You can now start the computer one time without having to use the power-on password and start the Configuration/Setup Utility program. At this time, you can either delete the old password or set a new user password. If you do not change or delete the password, the next time you start the computer, the original user password will be reinstated.

10. Connect the computer to a power source, keyboard, monitor, and mouse.

11. Turn on the computer. The Configuration/Setup Utility program starts.

12. Follow the instructions to erase the existing password or create a new password.

13. Select Save Settings and press Enter.

Replacing the battery

When replacing the battery, you must replace it with a lithium battery of the same type from the same manufacturer. To avoid possible danger, read “Important safety information” on page iii.

To order replacement batteries, call 1-800-772-2227 within the United States, and 1-800-465-7999 or 1-800-465-6666 within Canada. Outside the U.S. and Canada, call your IBM reseller or IBM marketing representative.

Note: After you replace the battery, you must reconfigure your computer and reset

the system date and time.

Complete the following steps to replace the battery:

1. Review the “Important safety information” on page iii, “Installation guidelines” on

page 35, and “Handling electrostatic discharge-sensitive devices” on page 110.

2. Follow any special handling and installation instructions supplied with the

replacement battery.

3. Turn off the computer and all attached devices. Disconnect all external cables

and power cords; then, remove the computer cover and the support bracket. (See “Removing the side cover” on page 41 and “Removing and installing the support bracket” on page 41.)

4. Remove the battery:

a. Use a fingernail to press the top of the battery clip away from the battery.

The battery pops up when released.

b. Use your thumb and index finger to lift the battery from the socket.

5. Insert the new battery:

a. Tilt the battery so that you can insert it into the socket on the side opposite

the battery clip.

b. Press the battery down into the socket until it clicks into place. Make sure

the battery clip holds the battery securely.

Diagnostics 33

6. Replace the support bracket (see “Removing and installing the support bracket” on page 41).

7. Replace the cover and connect the cables.

8. Turn on the computer.

9. Start the Configuration/Setup Utility program and set configuration parameters.

v Set the system date and time. v Set passwords if necessary. v Save the configuration.

34 IBM IntelliStation M Pro Type 6219: Hardware Maintenance Manual

Installing options

This chapter provides instructions for installing or replacing options in your computer. For a list of supported options for your computer, go to http://www.ibm.com/pc/ on the World Wide Web; then, select your country and navigate to the list of options for your computer.

Installation guidelines

Before you begin installing options in your computer, read the following information: v Review the “Important safety information” on page iii, “Installation guidelines”, and

“Handling electrostatic discharge-sensitive devices” on page 110. This information will help keep you safe while working with your computer and options.

v Ensure that you have an adequate number of properly grounded electrical outlets

for your computer, monitor, and other devices that you will connect to the computer.

v Back up all important data before you make changes to disk drives. v Have a small flat-blade screwdriver available. v When you need to access the inside of the computer to install options, you might

find it easier to lay the computer on its side. Before laying the computer on its side, rotate the two front stabilizing feet a quarter turn inward toward the computer, so that they do not break. Before returning the computer to an upright position, rotate the front stabilizing feet a quarter turn outward from the computer. See “Moving the stabilizing feet” on page 40 for more information.

v The blue color on components and labels identifies touch points, where you can

grip a component, move a latch, and so on.

v For a list of supported options for your computer, go to http://www.ibm.com/pc/ on

the World Wide Web; then, select your country and navigate to the list of options for your computer.

System reliability considerations

To help ensure proper system cooling and system reliability, ensure that: v Each of the drive bays has a drive or a filler panel and electromagnetic

compatibility (EMC) shield installed.

v There is adequate space around the computer to allow the computer cooling

system to work properly. Leave approximately 50 mm (2 in.) of open space around the front and rear of the computer. Do not place objects in front of the fans. For proper cooling and airflow, replace the computer cover before turning on the computer. Operating the computer for extended periods of time (over 30 minutes) with the computer cover removed might damage computer components.

v You have followed the cabling instructions that come with optional adapters. v You have replaced a failed fan as soon as possible.

Handling static-sensitive devices

Attention: Static electricity can damage electronic devices, including your

computer. To avoid damage, keep static-sensitive devices in their static-protective packages until you are ready to install them.

To reduce the possibility of damage from electrostatic discharge, observe the following precautions:

v Limit your movement. Movement can cause static electricity to build up around

you.

v Handle the device carefully, holding it by its edges or its frame. v Do not touch solder joints, pins, or exposed circuitry. v Do not leave the device where others can handle and damage it. v While the device is still in its static-protective package, touch it to an unpainted

metal part of the computer for at least 2 seconds. This drains static electricity from the package and from your body.

v Remove the device from its package and install it directly into the computer

without setting down the device. If it is necessary to set down the device, put it back into its static-protective package. Do not place the device on your computer cover or on a metal surface.

v Take additional care when handling devices during cold weather. Heating reduces

indoor humidity and increases static electricity.

Major components of the computer

The following illustration shows the major components in the computer.

Rear adapter retention bracket

Memory modules

Microprocessor

System board

Support bracket

Cover

Keylock button

4 9 3 1

Drive cage

Front adapter retention bracket

EMC shield

Filler panel

36 IBM IntelliStation M Pro Type 6219: Hardware Maintenance Manual

System-board option connectors

The following illustration shows the system-board connectors for user-installable options.

Microprocessor and fan (U6)

AGP

PCI 1

PCI 2

DIMM 2 DIMM 4

DIMM 1 DIMM 3

Mini - PCI

PCI 3

PCI 4

PCI 5

Battery

Installing options 37

System-board internal connectors

The following illustration shows the internal connectors on the system board.

Microprocessor fan

connector (CN1)

Power

Ethernet activity LED

Microprocessor power

Internal speaker connector

Rear fan (CN15)

Password check

(JP1)jumper

Boot block jumper (JP2)

System error LED (CN25)

SCSI LED

connector

(CN20)

CMOS clear jumper (JP3)

Intrusion switch

Wake on LAN connector

(CN4)

Main power

Front panel

(CN7)

Diskette drive

(CN9)

Front USB (CN13)

Secondary IDE (SEC IDE)

(CN12)

Primary IDE (PRI IDE)

(CN11)

(CN22)

38 IBM IntelliStation M Pro Type 6219: Hardware Maintenance Manual

The IDE models have a shorter extender card, as shown in the following illustration.

Extender card

Installing options 39

System-board external connectors

The following illustration shows the external input/output port connectors on the system board.

Keyboard

Mouse

Serial ports

Parallel USB ports Ethernet

Audio

Installing options

This section provides instructions for installing hardware options in your computer.

Moving the stabilizing feet

The two front feet on the bottom of the computer rotate 90 degrees to provide additional stability.

When installing options in the computer, you might find it easier to lay the computer on its side. If you do so, rotate the feet inward toward the computer, so that they do not break off.

40 IBM IntelliStation M Pro Type 6219: Hardware Maintenance Manual

Removing the side cover

To remove the side cover, you might find it easier to lay the computer on its side. If you do, move the stabilizing feet so that they do not break (see “Moving the stabilizing feet” on page 40).

Complete the following steps to remove the side cover of the computer:

1. Review the “Important safety information” on page iii.

2. Turn off the computer and all attached devices (see “Turning off the computer” on page 14).

3. Disconnect all external cables and power cords.

4. Pull the cover-release latch away from the computer, and push the cover toward

the rear of the computer. Lift the side cover off the computer and set it aside.

For instructions for replacing the side cover, see “Replacing the side cover” on page 53.

Attention: For proper cooling and airflow, replace the cover before turning on the computer. Operating the computer with the cover removed might damage computer components.

Removing and installing the support bracket

When working with some devices, such as hard disk drives, adapters, and memory modules, you must first remove the support bracket to access the device.

Complete the following steps to remove the support bracket:

1. Review the “Installation guidelines” on page 35.

2. Remove the side cover (“Removing the side cover”).

3. Pull out on the rear end of the support bracket approximately 150 mm (6 in.).

Installing options 41

4. Disengage the front end of the support bracket from the computer and set the bracket aside.

To reinstall the support bracket, reverse the previous steps.

Working with adapters

Your computer comes with adapter connectors or slots. The Accelerated Graphics Port (AGP) video adapter is installed in the AGP slot and some models have an IEEE 1394 (FireWire) adapter installed in the mini-PCI slot. You can install up to five additional optional adapters in your computer in PCI slots 1 through 5.

4 9 3 1

See “System-board option connectors” on page 37 for the locations of expansion slots on the system board.

Adapter considerations

Before you install an adapter, review the following information:

v Read the documentation that comes with your operating system. v Locate the documentation that comes with the adapter and follow those

instructions in addition to the instructions in this chapter. If you need to change the switch or jumper settings on your adapter, follow the instructions that come with the adapter.

v You can install only 32-bit adapters in the 32-bit PCI slots 1 through 5. v You can install full-length adapters in all five expansion slots. None of the

expansion slots are hot-plug slots.

v Your computer supports 5.0 V signaling and universal PCI adapters; it does not

support 3.3 V signaling adapters.

v The system scans the AGP slot, mini-PCI slot, and PCI expansion slots 1

through 5 to assign system resources. Then, the system starts the PCI devices in the following order, if you have not changed the default startup sequence: AGP slot, mini-PCI slot, PCI expansion slot 1, system-board integrated drive electronics (IDE) or small computer system interface (SCSI) devices, and then PCI slots 2 through 5.

v Some models come with a IEEE 1394 (FireWire) adapter installed in the mini-PCI

slot. If your computer did not come with a IEEE 1394 (FireWire) adapter installed, do not install any adapter in the mini-PCI slot.

42 IBM IntelliStation M Pro Type 6219: Hardware Maintenance Manual

v For a list of supported options for your computer, go to http://www.ibm.com/pc/ on

the World Wide Web; then, select your country and navigate to the list of options for your computer.

Installing an adapter

Note: The AGP Pro slot and PCI slots 1, 2, and 3 must be empty for you to access

the IEEE 1394 (FireWire) adapter in the mini-PCI slot. If you are replacing the IEEE 1394 (FireWire) adapter, the optional PCI adapter and the AGP video adapter will need to be temporarily removed.

Complete the following steps to install an adapter in your computer:

1. Review the “Important safety information” on page iii, and “Handling electrostatic discharge-sensitive devices” on page 110.

2. Turn off the computer and all attached devices.

3. Disconnect all external cables and power cords; then, remove the side cover (see “Removing the side cover” on page 41).

4. Determine which PCI slot you will use for the adapter. Check the instructions that come with the adapter for any requirements, restrictions, or cabling instructions. It might be easier to route cables before you install the adapter.

5. For full-length adapters, rotate the rear adapter-retention bracket to the open (unlocked) position and remove it from the computer. Rotate the front adapter-retention bracket to the open position. If you are installing a smaller adapter, remove only the rear adapter-retention bracket.

6. If there is an adapter already installed in the slot, remove it and place it on a static-protective surface.

If the slot is empty, remove the expansion-slot cover. From the rear of the computer, press on the slot cover. Grasp it and pull it out of the expansion slot. Store it in a safe place for future use.

Attention: Expansion-slot covers must be installed on all vacant slots. This maintains the electronic emissions standards of the computer and ensures proper ventilation of computer components.

7. Set any jumpers or switches on the adapter or system board according to the documentation that comes with the adapter.

8. Remove the adapter from the static-protective package, carefully grasp the adapter by the top edge or upper corners, and align it with the expansion slot guides; then, press the adapter firmly into the expansion slot. Move the adapter directly from the static-protective package to the adapter slot. Avoid touching the components and gold-edge connectors on the adapter. Ensure that the adapter is correctly seated in the expansion slot before you turn on the computer. Incomplete installation of an adapter might damage the system board or the adapter.

Installing options 43

Expansion slot cover

Rear adapter retention bracket

Adapter

Front adapter retention bracket

9 3 1

9. Connect required cables to the adapter. Route cables so that they do not block the flow of air from the fans. If you are installing an optional SCSI adapter, see “Cabling an optional SCSI adapter” on page 45 for additional information.

10. If you have another adapter to install, repeat steps 4 through 9.

11. If you have installed a full-length adapter, rotate the front adapter-support bracket to the closed (locked) position.

Note: If any adapter in your computer is large or has heavy cables attached to

it, you can secure the adapter with a screw: insert one backup expansion-slot screw (stored next to slot 1) through the top of each adapter bracket into the screw hole and secure the adapter before proceeding to the next step.

12. Reinstall the rear adapter-retention bracket; then, rotate the bracket to the

closed (locked) position.

Note: The rear retention bracket rests against the computer side cover. You

13. If you have other options to install, do so now; otherwise, continue with step

14.

14. Replace the support bracket (see “Removing and installing the support

bracket” on page 41).

15. Replace the side cover (see “Replacing the side cover” on page 53).

16. Reconnect the external cables and power cords; then, turn on the attached

devices and the computer.

44 IBM IntelliStation M Pro Type 6219: Hardware Maintenance Manual

might find it easier to lay the computer on its side to replace the side cover.

Cabling an optional SCSI adapter

You can install an optional SCSI adapter in your computer to control the internal hard disk drives. With a SCSI adapter installed, you can configure the internal hard disk drives into disk arrays. You can also cable a SCSI adapter to external hard disk drives. See your SCSI adapter option documentation for complete instructions for installing a SCSI adapter in your computer and for additional information about SCSI adapters.

Notes:

1. An optional SCSI adapter is required to connect external SCSI devices.

2. The SCSI cables used by the integrated SCSI controller cannot be used with an optional SCSI adapter.

Complete the following steps to cable an optional SCSI adapter:

1. Install the SCSI adapter (see “Installing an adapter” on page 43).

2. Connect the SCSI-signal cable to the adapter and to one or more of the signal-cable connectors on the rear of the SCSI devices.

3. Connect the SCSI-activity-indicator cable to the adapter and to the SCSI-LED connector on the system board. See “System-board internal connectors” on page 38 for the location of the SCSI-LED connector.

SCSI signal cable

Rear adapter support bracket

4 9 3 1

SCSI signal cable connector

SCSI activity indicator cable connector

SCSI adapter

SCSI activity indicator cable

SCSI LED

Front adapter support bracket

4. Complete the installation of the optional SCSI adapter.

Installing options 45

Installing internal drives

Depending on your computer model, you might have one or more of the following drives installed:

v Diskette v Hard disk v CD-ROM, CD-RW, or DVD/CD-RW combo

Internal drive bays

Your IntelliStation M Pro computer comes with an IDE CD-ROM or DVD/CD-RW drive in bay 1, a 3.5-in., 1.44 MB diskette drive in bay 3, and a hard disk drive in bay 7.

Bay 1

Bay 2

Bay 3

4 9 3 1

Bay 4

Bay 5 Bay 6

Bay 7

Notes:

1. Diskette drives, tape drives, CD-ROM, DVD/CD-RW, and DVD-ROM drives are examples of removable-media drives. You can install removable-media drives in bays 1, 2, 3, and 4 only.

2. You can install a 3.5-in. slim-high or 5.25-in. half-high removable-media drive, such as a tape backup drive, in bay 2.

3. The IntelliStation M Pro computer supports only one diskette drive.

4. To install a 3.5-in. drive in a 5.25-in. bay, you must use the 5.25-in. conversion kit, supplied with the option.

5. The electromagnetic interference (EMI) integrity and cooling of the computer are protected by having all bays and PCI slots covered or occupied. When you install a drive or PCI adapter, save the EMC shield and filler panel from the bay or the PCI adapter slot cover in the event you later remove the option.

6. For a complete list of supported options for your computer, go to http://www.ibm.com/pc/ on the World Wide Web; then, select your country and navigate to the list of options for your computer.

46 IBM IntelliStation M Pro Type 6219: Hardware Maintenance Manual

Preinstallation steps

Some of these steps are required only the first time you install a hard disk drive in a specific bay.

1. Review the “Important safety information” on page iii, “Installation guidelines” on page 35, and the documentation that comes with your drive.

2. Verify that you have all the cables and other equipment specified in the documentation that comes with the drive.

3. Choose the bay in which you want to install the drive.

4. Check the instructions that come with the drive to see if you need to set any switches or jumpers on the drive. If you are installing a SCSI device, be sure to set the SCSI ID for that device.

Installing a drive in bay 2 or 4

Complete the following steps to install a drive in bay 2 or 4:

1. Follow the instructions in “Preinstallation steps” on page 47.

2. Turn off the computer and all attached devices.

3. Disconnect all external cables and power cords; then, remove the side cover (see “Removing the side cover” on page 41).

4. Remove the support bracket (see “Removing and installing the support bracket” on page 41).

5. Use a screwdriver to pry the filler panel and EMC shield away from the computer.

Note: If you are installing a drive that contains a laser, observe the following

safety precaution.

Statement 3

CAUTION: When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are installed, note the following:

v Do not remove the covers. Removing the covers of the laser product could result in

exposure to hazardous laser radiation. There are no serviceable parts inside the device.

v Use of controls or adjustments or performance of procedures other than those

specified herein might result in hazardous radiation exposure.

Danger

Some laser products contain an embedded Class 3A or Class 3B laser diode. Note the following. Laser radiation when open. Do not stare into the beam, do not view directly with optical instruments, and avoid direct exposure to the beam.

Installing options 47

EMC shield

Filler panel

4 9 3 1

6. Touch the static-protective package containing the drive to any unpainted metal surface on the computer; then, remove the drive from the package and place it on a static-protective surface.

7. Set any jumpers or switches on the drive according to the documentation that comes with the drive.

Note: You might find it easier to install the new drive into the appropriate

opening on the front, and then attach the cables.

8. If you are installing a 5.25-in. drive in bay 2, push the drive into the bay; then, use the two screws to attach the drive to the drive cage. If you are installing a

3.5-in. drive in bay 2, you must attach the 5.25-in. conversion kit, supplied with your option, to the 3.5-in. drive.

9. Determine whether the drive is an IDE or SCSI device; then, connect one end of the appropriate signal cable into the back of the drive and the other end of this cable into the appropriate IDE or SCSI connector on the system board. See “Power and signal cables for internal drives” on page 50 for additional information about cabling drives and “System-board internal connectors” on page 38 for the location of IDE and SCSI connectors on the system board. If there are open connectors on the cables connecting existing IDE or SCSI drives, these cables can be used to connect the new drive.

10. Route the signal cable so that it does not block the airflow to the rear of the drives or over the microprocessor.

11. Connect the power cable to the back of the drive. The connectors are keyed

and can be inserted only one way.

12. If you have other options to install or remove, do so now.

13. Replace the support bracket (see “Removing and installing the support bracket” on page 41).

14. Replace the side cover (see “Replacing the side cover” on page 53).

15. Reconnect the external cables and power cords; then, turn on the attached devices and the computer.

Installing a hard disk drive in bay 5, 6, or 7

Bays 5, 6, and 7 are in the drive cage. The drive cage is behind the front of the adapter-support bracket.

48 IBM IntelliStation M Pro Type 6219: Hardware Maintenance Manual

Note: When installing options, you might find it easier to work with the computer

lying on its side.

Complete the following steps to install a drive in bay 5, 6, or 7:

1. Follow the instructions in “Preinstallation steps” on page 47.

2. Turn off the computer and all attached devices.

3. Disconnect all external cables and power cords; then, remove the cover (see “Removing the side cover” on page 41).

4. Remove the support bracket (see “Removing and installing the support bracket” on page 41).

5. Grasp the drive cage and rotate the cage out of the computer until it locks into place with the drive-cage retention tab and the open ends of the drive slots and installed drives are facing you. Ensure that the drive cage locks into place over the drive-cage retention tab by rotating the drive cage all the way out of the computer.

94 3 1

394 1

6. Attach the blue guide rails to the side of the drive using the screws that are provided.

7. Slide the drive into the drive cage until the plastic tabs on the drive guide rails lock into place in the drive cage. Clear any cables that might impede the replacement of the drive cage.

8. Determine whether the drive is an IDE or SCSI device; then, connect one end of the appropriate signal cable into the back of the drive and the other end of this cable into the appropriate IDE or SCSI connector on the system board. See “Power and signal cables for internal drives” on page 50 for additional information about cabling drives and “System-board internal connectors” on page 38 for the location of IDE and SCSI connectors on the system board. If there are open connectors on the cables connecting existing IDE or SCSI drives, these cables can be used to connect the new drive.

9. Route the signal cable so that it does not block the airflow to the rear of the drives or over the microprocessor.

10. Connect the power cable to the back of the drive. The connectors are keyed and can be inserted only one way.

11. Push the drive cage outward, and press in on the drive-cage release tab; then,

rotate the cage back into the computer.

12. If you have other options to install or remove, do so now.

13. Replace the support bracket (see “Removing and installing the support bracket” on page 41).

14. Replace the side cover (see “Replacing the side cover” on page 53).

15. Reconnect the external cables and power cords; then, turn on the attached devices and the computer.

Installing options 49

Power and signal cables for internal drives

Your computer uses cables to connect IDE and SCSI devices to the power supply and to the system board. (See “System-board internal connectors” on page 38 for the location of system-board connectors.) Review the following information before connecting power and signal cables to internal drives:

v The drives that are preinstalled in your computer come with power and signal

cables attached. If you replace any drives, remember which cable is attached to which drive.

v When you install a drive, ensure that one of the drive connectors of the signal

cable is connected to the drive and that the connector at the other end of the signal cable is connected to the system board.

v If you have only one IDE device on a cable, it must be set as a master device. v If two IDE devices are used on a single cable, one must be designated as the

master device and the other as the subordinate device; otherwise, the computer might not recognize some of the IDE devices. The master and subordinate designation is determined by switch or jumper settings on each IDE device.

v If two IDE devices are on a single cable and only one is a hard disk drive, the

hard disk drive must be set as a master device.

The following cables are provided: v Power cables: Four-wire power cables connect the drives to the power supply.

At the end of these cables are plastic connectors that can be attached to different drives; these connectors vary in size.

v Signal cables: Signal cables are typically flat cables, also called ribbon cables,

that connect IDE, SCSI, and diskette drives to the system board. Two or three types of signal cable come with your computer:

– IDE: The wider IDE signal cable has three connectors. One of these

connectors is attached to the drive, one is a spare, and the third is attached to the master or subordinate IDE connector on the system board. The spare connector can be used to connect additional IDE drives to your computer.

The CD-ROM drive is attached an ATA 100 signal cable. ATA 100 signal cables are color-coded. The blue connector is attached to the system board. The black connector is attached to the master IDE device. The gray middle connector is attached to the subordinate IDE device. If you are installing an additional hard disk drive, you must change the switch or jumper setting on the CD-ROM drive to make the drive a subordinate device, set the switch or jumper setting on the new drive to master, and change the connector used for the CD-ROM drive to the gray middle connector. The new drive will be connected to the black master IDE device connector.

– Diskette drive: The narrower signal cable has two connectors. One is

attached to the diskette drive, and the other is attached to the connector (FDD1) on the system board.

– SCSI: The following cables can be used to attach SCSI devices to the

integrated SCSI controller on the system board:

- An Ultra320 twisted ribbon cable connects the internal Ultra320 SCSI hard disk drive to the SCSI connector on the system board. This cable has four additional connectors for attaching more internal SCSI devices.

- A round SCSI cable connects external SCSI devices to the integrated SCSI controller on the system board. For more information about connecting SCSI devices, see the SCSI documentation.

50 IBM IntelliStation M Pro Type 6219: Hardware Maintenance Manual

Installing memory modules

You can increase the amount of memory in your computer by installing memory modules. Your IntelliStationM Pro computer uses industry-standard PC2100 double-data-rate (DDR) dual inline memory modules (DIMMs).

Notes:

1. The system board contains four DIMM connectors and supports two-way memory interleaving.

2. The DIMM options available for your computer are 256 MB, 512 MB, and 1 GB . Your computer supports a minimum of 256 MB and a maximum of 4 GB of system memory.

3. The amount of usable memory will be reduced depending on the system configuration. A certain amount of memory must be reserved for system resources. The BIOS code will display the total amount of installed memory and the amount of configured memory.

4. Your computer comes with two 128 MB, 256 MB, or 512 MB DIMMs (for a total of 256 MB, 512 MB, or 1024 MB) installed in the DIMM 1 and DIMM 2 memory connectors. When you install additional DIMMs, be sure to install them as a pair in DIMM connectors 3 and 4.

5. DIMMs must be installed in matched pairs. The first pair of DIMMs you install in DIMM 1 and 2 memory connectors must be the same size, speed, type, and technology. You can mix compatible DIMMs from various manufacturers. If you install a second pair of DIMMs in DIMM 3 and DIMM 4 memory connectors, they do not have to be the same size, speed, type, and technology as the DIMMs you installed in DIMM 1 and DIMM 2 memory connectors. However, the size, speed, type, and technology of the DIMMs you install in DIMMs 3 and DIMM 4 memory connectors must match each other.

6. Install only 133 MHz (memory bus), 2.5 V, 184-pin, double-data-rate (DDR), PC2100, unbuffered synchronous dynamic random-access memory (SDRAM) with error correcting code (ECC) DIMMs. These DIMMs must be compatible with the latest PC2100 SDRAM unbuffered DIMM specification. For a list of supported options for your computer, go to http://www.ibm.com/pc/ on the World Wide Web; then, select your country and navigate to the list of options for your computer.

Complete the following steps to install a DIMM:

1. Review the “Important safety information” on page iii, “Installation guidelines” on page 35, and “Handling electrostatic discharge-sensitive devices” on

page 110.

2. Remove the side cover (see “Removing the side cover” on page 41).

3. Turn off the computer and all attached devices.

4. Disconnect all external cables and power cords; then, remove the side cover

(see “Removing the side cover” on page 41.)

5. Remove the support bracket (see “Removing and installing the support

bracket” on page 41).

6. To make it easier to install memory modules, rotate the drive cage out of the

computer. Grasp the drive cage and rotate it until it locks into place.

7. Locate the DIMM connectors on the system board. Determine the connectors

into which you will install the DIMMs.

8. Open the retaining clips and, if necessary, remove any existing DIMM.

Installing options 51

9. Touch the static-protective package containing the DIMM to any unpainted metal surface on the computer. Then, remove the new DIMM from the package.

10. Gently open the retaining clip on each end of the DIMM slot. Turn the DIMM so that the pins align correctly with the connector.

11. Insert the DIMM into the connector. Firmly press the DIMM straight down into

the connector by applying pressure on both ends of the DIMM simultaneously. The retaining clips snap into the locked position when the DIMM is firmly seated in the connector. If there is a gap between the DIMM and the retaining clips, the DIMM has not been correctly installed. Open the retaining clips, remove the DIMM; then, reinsert it.

DIMM connector 1

DIMM connector 2

DIMM connector 3

DIMM connector 4

12. If you have other options to install or remove, do so now.

13. Push the drive cage outward and press in on the drive-cage release tab; then, rotate the cage back into the computer.

14. Replace the support bracket (see “Removing and installing the support bracket” on page 41).

15. Replace the side cover (see “Replacing the side cover” on page 53).

16. Reconnect the external cables and power cords. Turn on the attached devices, and turn on the computer.

Installing a security rope clip

To help prevent hardware theft, you can add a security rope clip and cable to your computer. After you add the security cable, make sure that it does not interfere with other cables that are connected to the computer.

Before you begin, obtain the following items:

v A flat-blade screwdriver v An adjustable wrench v A 19 mm (0.75 in.) rope clip or wire rope (similar to National Manufacturing No.

3230, Stock No. 176-735)

52 IBM IntelliStation M Pro Type 6219: Hardware Maintenance Manual

v Threaded nuts that fit the rope clip v A security cable v A lock, such as a combination lock or padlock

Complete the following steps to install a rope clip:

1. Turn off the computer and all attached devices.

2. Disconnect all external cables and power cords; then, remove the side cover. See “Removing the side cover” on page 41.

3. Use a screwdriver to remove the two metal knockouts.

4. Insert the rope clip through the rear panel; then, attach and tighten the nuts.

5. Thread the cable through the rope clip and around an object that is not part of or permanently secured to the building structure or foundation, and from which the cable cannot be removed. Fasten the cable ends together with a lock. After you add the security cable, be certain it does not interfere with other cables connected to the computer.

Rope clip

6. If you have other options to install or remove, do so now; otherwise, replace the side cover (see “Replacing the side cover”).

7. Reconnect the external cables and power cords. Turn on the attached devices, and turn on the computer.

Replacing the side cover

If you removed the support bracket, reinstall it before you replace the side cover. See “Removing and installing the support bracket” on page 41.

Note: The rear adapter retaining bracket rests against the computer side cover.

You might find it easier to lay the computer on its side to replace the side cover.

Complete the following steps to replace the side cover:

1. Before installing the cover, check that all cables, adapters, and other components are installed and seated correctly and that you have not left loose tools or parts inside the computer.

Installing options 53

2. Install the side cover by placing it into position on the computer. Be certain the tabs on the underside of the cover match up to the holes along the sides of the computer. Press down on the cover-release latch as you slide the side cover forward to lock the side cover.

9 3 1

3. If you have not done so already, make sure that the two front stabilizing feet are rotated outward so that they properly support the computer. Rotate each foot outward 90 degrees (see “Moving the stabilizing feet” on page 40).

4. Reconnect the external cables and power cords to the computer; then, connect the power cords to electrical outlets.

5. Turn on the attached devices; then, turn on the computer.

Connecting external options

You can connect a number of optional external devices to the connectors on the rear and front of the computer.

Complete the following steps to attach an external device:

1. Review the “Installation guidelines” on page 35, the “Important safety information” on page iii, and the documentation that comes with your options.

2. Be sure that your computer and all attached devices are turned off.

3. Follow the instructions that come with the option to prepare it for installation and to connect it to the computer.

Note: If you are attaching a SCSI device, see “Ultra320 SCSI connector” on

page 57 for SCSI ID and cabling information.

54 IBM IntelliStation M Pro Type 6219: Hardware Maintenance Manual

Input/output connectors

Connect optional external devices to the connectors on the front and rear of the computer.

Your computer has the following input/output (I/O) connectors:

v One audio line in v Two audio line out v Two audio microphone v One Ethernet v Two IEEE 1394 (FireWire) (some models) v One keyboard v One mouse v One parallel v Two serial v Four Universal Serial Bus (USB) v One video

The following illustration shows the locations of these connectors.

Power cord connector

1394 IEEE (FireWire) connector

Mouse Keyboard

Parallel

Serial 1

Serial 2 Ethernet

USB 1 USB 2 Line out Line in

Mic

Video

The following sections describe these connectors.

Audio connectors

The audio connectors are used to connect external audio equipment to the computer.

Line in

There is one line-in connector on the rear of the computer. The computer receives audio signals through this connector from an external audio device.

Line out

There are two line-out connectors, one on the front and one on the rear of the computer. The computer sends audio signals through this connector to powered

Line out (green)

Line in (blue)

Mic (pink)

Installing options 55

speakers with built-in amplifiers, headphones, a multimedia keyboard, or the audio line-in connector on a stereo system. The internal speaker in your computer is disabled when any device is attached to this connector.

Microphone

There are two microphone connectors, one on the front and one on the rear of the computer. Connect a microphone to this connector to record sounds onto the hard disk or to use speech-recognition software. There are two microphone connectors, one on the front and one on the rear of the computer.

Auxiliary-device (pointing-device) connector

There is one auxiliary-device connector on the rear of the computer. Use this connector to connect a mouse or other pointing device. The following illustration shows an auxiliary-device connector.

Ethernet (RJ-45) connector

There is one Ethernet connector on the rear of the computer. Use this connector to connect the computer to a 10-Mbps, 100-Mbps, or 1000-Mbps network. The following illustration shows an Ethernet connector.

Connect a Category 3, 4, or 5 unshielded twisted-pair (UTP) cable to this connector. The 100BASE-TX and 1000BASE-T Fast Ethernet standards require Category 5 or higher cabling.

The Ethernet connector has one LED that indicates Ethernet-link status. When this LED is lit, it indicates that there is an active connection on the Ethernet port. Activity between the computer and the network is indicated by the Ethernet transmit/receive activity LEDs on the front and rear of the computer (see “Controls and indicators”

on page 6).

Activity LED

(green)

6 4

5 3

Link LED (green)

IEEE 1394 (FireWire) connectors (some models)

There is one 4-pin IEEE 1394 (FireWire) connector on the front of the computer and one 6-pin IEEE 1394 (FireWire) connector on the rear of the computer. Use these connectors to connect IEEE 1394 (FireWire) devices. The following illustrations show the IEEE 1394 (FireWire) connectors.

4-pin IEEE 1394 (FireWire) connector (front)

56 IBM IntelliStation M Pro Type 6219: Hardware Maintenance Manual

4321

6-pin IEEE 1394 (FireWire) connector (rear)

Keyboard connector

There is one keyboard connector on the rear of the computer. Use this connector to connect a PS/2 (non-USB) keyboard. The following illustration shows a keyboard connector.

If you attach a keyboard to this connector, USB ports and devices are disabled during the power-on self-test (POST).

Parallel connector

There is one parallel connector on the rear of the computer. Use this connector to connect a parallel device. The following illustration shows a parallel connector.

The parallel connector supports three standard Institute of Electrical and Electronics Engineers (IEEE) 1284 modes of operation: standard parallel port (SPP), enhanced parallel port (EPP), and extended capability port (ECP). If you configure the parallel port to operate in bidirectional mode, it supports the ECP and EPP modes. When the parallel connector is configured as bidirectional, use an IEEE 1284-compliant cable that does not exceed 3 meters (9.8 ft). Use the Devices and I/O Ports options in the IBM Configuration/Setup Utility program to configure the parallel connector as bidirectional.

Serial connectors

There are two serial connectors on the rear of the computer. Use these connectors to connect serial devices. The following illustration shows a serial connector.

6 4

5 3

Ultra320 SCSI connector

Your computer has an integrated SCSI controller. This single-channel controller supports an independent, Ultra320 SCSI channel. The SCSI connector for the channel is on the system board. The channel supports up to 15 SCSI devices. This controller uses:

v Double-transition clocking to achieve up to 320 MB-per-second data-transfer

rates

v Domain name validation to negotiate compatible data-transfer speeds with each

device

v Cyclic-redundancy checking (CRC) to improve data reliability v An active terminator for SCSI bus termination

Installing options 57

SCSI cabling requirements

You can install four internal SCSI devices using the SCSI signal cable that comes with some computer models. If you plan to attach external SCSI devices, you must order an optional PCI SCSI adapter and external cable. To select and order the correct cables for use with external devices, contact your IBM reseller or IBM marketing representative. To receive an indication of SCSI hard-disk drive activity, you must also connect the SCSI adapter to the SCSI LED connector on the system board. See “System-board internal connectors” on page 38 for the location of the SCSI connectors.

Setting SCSI IDs

Each SCSI device connected to a SCSI controller must have a unique SCSI ID. This ID enables the SCSI controller to identify the device and ensure that different devices on the same SCSI channel do not attempt to transfer data simultaneously. SCSI devices that are connected to different SCSI channels can have duplicate SCSI IDs. See the information that is provided with the device for instructions about setting its SCSI ID.

Universal Serial Bus connectors

There are four Universal Serial Bus (USB) 2.0 connectors, two on the front and two on the rear of the computer. Use the USB connectors to connect optional telephony and multimedia devices. USB 2.0 technology transfers data at up to 480 Mb per second (Mbps) with a maximum of 127 external devices and a maximum signal distance of 5 meters (16 ft) per segment (if the device that is attached to the computer is a USB 2.0 device). If the computer has multiple USB devices attached to it, the USB hub must be USB 2.0, otherwise, all USB 2.0 devices will transfer data at 12 Mbps. Using Plug and Play technology, USB devices are configured automatically. The following illustration shows a USB connector.

Use a 4-pin USB cable to connect external devices to USB connectors.

If you connect a PS/2 (non-USB) keyboard to the keyboard connector, USB ports and devices are disabled during power-on self-test (POST).

If you connect a USB keyboard that has a mouse port, the keyboard emulates a mouse, and you cannot disable the mouse settings in the Configuration/Setup Utility program.

Video connector

The Accelerated Graphics Port (AGP) adapter, which is in the AGP slot on the system board, provides the video connector. This connector is on the rear of the computer. Use the video connector to connect a monitor or other display. The following illustrations are examples of different video connectors.

Analog video connector

Digital (DVI-I) video connector

1115

58 IBM IntelliStation M Pro Type 6219: Hardware Maintenance Manual

C1 C2

C3C5C4

Low force helical-60 (LFH-60) video connector

Some models come with a digital video interface (DVI) connector for connecting a digital monitor. If you have problems viewing information with a second monitor, see “Changing monitor settings” on page 11.

Models with the Wildcat 4 7110 or NVIDIA Quadro4 980XGL video adapter come with a DVI-I to VGA style analog converter for each DVI-I connector.

Note: On the Wildcat 4 7110 video adapter, the first or only monitor must be

connected to the bottom connector (connector number 1).

Models with the Matrox Millennium G450 DVI-I video adapter come with a DVI-I to dual-analog monitor pigtail cable.

Models with the NVIDIA Quadro4 280NVS video adapter come with a low force helical-60 (LFH-60) to dual-analog monitor pigtail cable. If you want to set up two digital monitors, you will need to purchase a separate dual-digital monitor cable.

Installing options 59

60 IBM IntelliStation M Pro Type 6219: Hardware Maintenance Manual

FRU information (service only)

The field replaceable unit (FRU) procedures are intended for trained servicers who are familiar with IBM products.

Removing the front bezel

The following illustration shows how to remove the bezel from the server.

Note: The illustrations in this document might differ slightly from your hardware.

Do the following to remove the bezel:

1. Review the information in “System reliability considerations” on page 35.

2. Turn off the server and peripheral devices and disconnect all power cords and then all external cables.

3. Remove the side cover (see “Removing the side cover” on page 41).

4. Press the bezel-release latch at the top of the server to disconnect the top of the bezel from the server.

5. Release the two tabs at the top edge of the bezel and pull the top of the bezel slightly away from the server.

Power button

6. Pull the bezel up to release the two tabs at the bottom edge of the bezel. Store the bezel in a safe place.

Before you begin:

v Read “Important safety information” on page iii. v Review the information in “System reliability considerations” on page 35.

To remove the power button, complete the following steps:

1. Turn off the server, if it is on.

2. Unplug the server.

3. Remove the side cover. See “Removing the side cover” on page 41.

4. Remove the front bezel. See “Removing the front bezel” on page 61.

5. Rotate the drive cage outward until it locks in the vertical position, so that you can reach through to the other side of the power-switch and LED panel cable.

6. To remove the power-switch and LED panel, press in on the tab on the left side of the panel; then, squeeze the top and bottom of the right-side of the

62 IBM IntelliStation M Pro Type 6219: Hardware Maintenance Manual

panel and carefully pull the panel away from the system.

Thermal grease

7. Note where the power-switch and LED panel cable connects to the system board; then, carefully disconnect the cable from the system board.

Notes:

a. You might need to remove the diskette and IDE cables to access the

power switch and LED panel cable connector. b. Some cables might have two connectors for you to disconnect. c. See the system service label for system board connector locations.

8. Disconnect the cable of the power button from the system board.

9. Place a screwdriver against the bottom release latch of the power button and gently press upward and slide the latch through the aperture.

10. Gently pinch together the upper release latches and slide the latches through the aperture and remove the power button.

This section contains information about removing and replacing the thermal grease between the heat sink and the microprocessor. The thermal grease must be replaced anytime the heat sink has been removed from the top of the microprocessor and is going to be reused, or when debris is found in the grease.

Note:

v Read “Installation guidelines” on page 35. v Read “Important safety information” on page iii. v Read “Handling electrostatic discharge-sensitive devices” on page 110.

Complete the following steps to replace damaged or contaminated thermal grease on the microprocessor and heat sink:

1. Place the heat sink on a clean work surface.

FRU information (service only) 63

2. Remove the cleaning pad from its package and unfold it completely.

3. Use the cleaning pad to wipe the thermal grease from the bottom of the heat sink.

Note: Be sure that all of the thermal grease is removed.

4. Use a clean area of the cleaning pad to wipe the thermal grease from the microprocessor; then, dispose of the cleaning pad after all of the thermal grease is removed.

Microprocessor

0.01 mL of thermal grease

5. Use the thermal grease syringe to place 16 uniformly spaced dots of 0.01ML each on the top of the microprocessor.

Note: 0.01ML is one tick mark on the syringe. If the grease is properly applied,

approximately half (0.22ML) of the grease will remain in the syringe.

6. Install the heat sink onto the microprocessor as described in “Microprocessor / fan sink”.

Microprocessor / fan sink

To remove the microprocessor and fan sink, do the following:

Note: Read “Installation guidelines” on page 35 and “Important safety information” on page iii.

1. Power-off the computer and remove external cables.

2. Remove the cover and support bracket (see “Removing the side cover” on page 41 and “Removing and installing the support bracket” on page 41).

3. Disconnect any cables that impede access to the processor.

4. Remove the fan sink from the processor:

Note: The fansink and underlying heatsink are attached and do not need to be

separated from each other. Remove the fansink/heatsink assembly from the processor as a single unit.

64 IBM IntelliStation M Pro Type 6219: Hardware Maintenance Manual

a. Detach the fan sink cable.

b. Loosen the two captive screws on either side (in leaf spring enclosures) of

the fansink.

c. With the two captive screws loosened, pivot the leaf spring assemblies

outward and out of the notches on the fansink assembly.

d. Lift the fan sink up and out of the computer.

5. Free the processor from the system board by rotating the processor socket lever arm upward to its maximum vertical position.

6. Lift the processor up and out of the computer.

7. To install a processor, reverse the previous steps.

Note: When reconnecting the fansink cable to the system board, be sure to

Hard disk drive cage

Before you begin:

v Read “Important safety information” on page iii. v Review the information in “System reliability considerations” on page 35.

Note: It may be necessary to gently twist the fansink to loosen it from the

processor.

Important: Be careful when handling the adhesive material on the

processor. If the adhesive material on the processor will be reused, do not contaminate it. If replacement adhesive material is provided with the replacement part, be sure to remove all traces of existing adhesive material from the processor before applying the new adhesive material.

connect the cable to the connector marked “CPU fan”.

Note: The illustration above may differ slightly from your server.

To remove the hard disk drive, complete the following steps:

1. Turn off the server, if it is on.

FRU information (service only) 65

2. Unplug the server.

3. Remove the front bezel. See “Removing the front bezel” on page 61.

4. Remove the side cover. See “Removing the side cover” on page 41.

5. Remove the support-bracket assembly. See “Removing the side cover” on page 41.

6. Remove any hard disk drives or drive fillers from the drives.

7. Disconnect the hard disk drive cables that connect to the system board.

8. Remove the screws from the front of the hard disk drive cage.

9. Move the cage slightly in and up until it is free of the chassis and lift it out of the server.

Note: Take care not to dislodge the memory when you remove the cage.

66 IBM IntelliStation M Pro Type 6219: Hardware Maintenance Manual

Hard disk drive backplane

Before you begin:

v Read “Important safety information” on page iii. v Review the information in “System reliability considerations” on page 35.

To remove the hard disk drive backplane, complete the following steps:

1. Turn off the server, if it is on.

2. Unplug the server.

3. Remove the front bezel. See “Removing the front bezel” on page 61.

4. Remove the side cover. See “Removing the side cover” on page 41.

5. Remove the support-bracket assembly. See “Removing the side cover” on page 41.

6. Remove any hard disk drives or drive fillers from the drives.

7. Disconnect the hard disk drive cables that connect to the system board.

8. Swing the cage out.

9. Slide the backplane out of the cage.

Power supply

Before you begin:

v Read “Important safety information” on page iii. v Review the information in “System reliability considerations” on page 35.

To remove the power supply, do the following:

1. Turn off the server, if it is on.

2. Unplug the server.

3. Remove the cover. See “Removing the side cover” on page 41.

4. Disconnect internal cables from the planar and drives.

5. Remove the screws from the rear of the server.

FRU information (service only) 67

6. Gently move the power supply away from the chassis and lift it out of the server.

Rear fan

Before you begin:

v Read “Important safety information” on page iii. v Review the information in “System reliability considerations” on page 35.

To remove the rear fan, complete the following steps:

1. Turn off the server, if it is on.

2. Unplug the server.

3. Remove the cover. See “Removing the side cover” on page 41.

4. Remove the support-bracket assembly. See “Removing the side cover” on page 41.

5. Remove the fan cable from the system board.

6. Use side cutters to sever the four rubber extensions on the outside of the server.

7. Gently pry the fan away from the server and lift it up and out.

8. To install the new fan assembly, place the fan in position at the rear of the server.

9. Guide the rubber extensions through the apertures.

68 IBM IntelliStation M Pro Type 6219: Hardware Maintenance Manual

Extender card

10. Use needle-nosed pliers to pull the extensions through the apertures.

Rear Fan

Rubber extensions

11. Reconnect cables.

Before you begin:

v Read “Important safety information” on page iii. v Review the information in “System reliability considerations” on page 35.

Note: It is recommended that the server be placed on its left side before

performing this service procedure. Rotate the feet in toward the server so they do not detach due to the weight of the server.

To remove the system board, complete the following steps:

1. Turn off the server, if it is on.

2. Unplug the server.

3. Remove the side cover. See “Removing the side cover” on page 41.

4. Remove the support bracket. See “Removing the side cover” on page 41.

5. Disconnect the video connector cable.

6. Remove the extender card adapters (see “Installing an adapter” on page 43).

FRU information (service only) 69

7. To remove the rear server foot, press the foot locking tab on the inside of the server and lift the foot out of the chassis.

70 IBM IntelliStation M Pro Type 6219: Hardware Maintenance Manual

System board

8. Remove the extender card screws.

9. Disconnect the extender card connector from the system board edge connector: then, tilt the extender card and remove it from the server.

To install an extender card reverse this procedure.

Before you begin:

v Read “Important safety information” on page iii. v Review the information in “System reliability considerations” on page 35.

Notes:

1. When replacing the system board, you must either update the system with the latest firmware or restore the pre-existing firmware that the customer provides on a diskette or CD image.

2. It is recommended that the server be placed on its left side before performing this service procedure. Rotate the feet in toward the server so they do not detach due to the weight of the server.

To remove the system board, complete the following steps:

1. Turn off the server, if it is on.

2. Unplug the server.

3. Remove the side cover. See “Removing the side cover” on page 41.

4. Remove the front bezel. See “Removing the front bezel” on page 61.

5. Remove the support bracket. See “Removing the side cover” on page 41.

6. Disconnect the cables.

7. Remove the adapter cards and both adapter retaining brackets (see “Installing an adapter” on page 43).

8. Remove the hard disk drive cage. See “Hard disk drive cage” on page 65.

9. Remove memory modules. See “Installing memory modules” on page 51.

10. Remove the microprocessor. See “Microprocessor / fan sink” on page 64.

FRU information (service only) 71

CD-ROM drive

11. Remove screws and lift the system board out of the server.

Before you begin:

v Read “Important safety information” on page iii. v Review the information in “System reliability considerations” on page 35.

To remove the CD-ROM drive, complete the following steps:

1. Turn off the server, if it is on.

2. Unplug the server.

3. Remove the side cover. See “Removing the side cover” on page 41.

4. Disconnect the cables.

5. Remove the screws from the CD-ROM drive cage.

6. Gently slide the CD-ROM drive toward the front of the server and lift it out.

72 IBM IntelliStation M Pro Type 6219: Hardware Maintenance Manual

Diskette drive

Before you begin:

v Read “Important safety information” on page iii. v Review the information in “System reliability considerations” on page 35.

To remove the diskette drive, complete the following steps:

1. Turn off the server, if it is on.

2. Unplug the server.

3. Remove the side cover. See “Removing the side cover” on page 41.

4. Disconnect the cables.

5. Remove the screws from the diskette drive cage.

6. Gently slide the floppy disk drive toward the front of the server and lift it out.

Bezel release latch

Before you begin:

v Read “Important safety information” on page iii. v Review the information in “System reliability considerations” on page 35.

To remove the bezel-release latch, complete the following steps:

1. Turn off the server, if it is on.

2. Unplug the server.

3. Remove the side cover. See “Removing the side cover” on page 41.

4. Remove the front bezel. See “Removing the front bezel” on page 61.

5. Remove the handle assembly. See “Handle assembly” on page 75.

6. Remove the top/side cover. See “Top/side cover” on page 74.

7. Press down on the tab.

FRU information (service only) 73

8. From the underside, grasp the bezel release latch in the center and gently pull it back and away from the server.

Top/side cover

Before you begin:

v Read “Important safety information” on page iii. v Review the information in “System reliability considerations” on page 35.

To remove the top/side cover, complete the following steps:

1. Turn off the server, if it is on.

2. Unplug the server.

3. Remove the side cover. See “Removing the side cover” on page 41.

4. Remove the front bezel. See “Removing the front bezel” on page 61.

5. Remove the handle assembly. See “Handle assembly” on page 75.

6. Remove the four screws from the back of the server and put them in a safe place.

74 IBM IntelliStation M Pro Type 6219: Hardware Maintenance Manual

7. Using a screwdriver, gently pry the cover away from the server in the rear and slide the unit away from the server.

Handle assembly

Before you begin:

v Read “Important safety information” on page iii. v Review the information in “System reliability considerations” on page 35.

To remove the handle cap, complete the following steps:

1. Turn off the server, if it is on.

2. Unplug the server.

FRU information (service only) 75

3. Use a flathead screwdriver to gently press in and down on the tabs located on the interior side wall of the handle.

Tab locations

4. Lift up on the handle cap to separate it from the handle support.

5. Turn the system back to the tower-orientation; then, remove the top handle. a. Carefully use a flat-blade screwdriver to push in the tabs inside the plastic

cover on the top of the system; then, remove the plastic cover. Store the cover for possible future use.

b. Grasp the metal handle and slide it toward the rear of the system to remove

it from your system. Store the metal handle for possible future use.

To remove the handle support, complete the following steps:

1. Turn off the server, if it is on.

2. Unplug the server.

3. Firmly grasp the handle support and slide it away from the front bezel.

4. Lift up on the handle support to remove it from the slots in the top of the chassis.

76 IBM IntelliStation M Pro Type 6219: Hardware Maintenance Manual

Adapter retainer

Before you begin:

v Read “Important safety information” on page iii. v Review the information in “System reliability considerations” on page 35.

To remove the adapter retainer, complete the following steps:

1. Turn off the server, if it is on.

2. Unplug the server.

3. Remove the side cover. See “Removing the side cover” on page 41.

4. Remove all adapters. See “Installing an adapter” on page 43.

5. Rotate the adapter retainer to the open position.

6. Grasp the adapter retainer and gently slide the top and bottom tabs out of the notches.

FRU information (service only) 77

78 IBM IntelliStation M Pro Type 6219: Hardware Maintenance Manual

Symptom-to-FRU index

This index supports the IntelliStation M Pro computer.

Notes:

1. Check the configuration before you replace a FRU. Configuration problems can cause false errors and symptoms.

2. For IBM devices not supported by this index, see the manual for that device.

3. Always start with “General checkout” on page 1.

The symptom-to-FRU index lists symptoms, errors, and the possible causes. The most likely cause is listed first. Use this symptom-to-FRU index to help you decide which FRUs to have available when servicing the computer.

The initial column or columns of the tables in this index lists error codes or messages, and the final column lists one or more suggested actions or FRUs to replace. Take the action (or replace the FRU) suggested first in the list of the entries in the final column, and then restart the computer to see if the problem has been corrected.

Note: Try reseating a suspected component or reconnecting a cable before

replacing the component.

The POST BIOS code displays POST error codes and messages on the screen.

Beep symptoms

Beep symptoms are short tones or a series of short tones separated by pauses (intervals without sound). See the examples in the following table.

Beeps Description 1-2-3

4 Four continuous beeps

One beep after successfully completing POST indicates the system is functioning properly.

Beep/symptom FRU/action 1-1-3

(CMOS write/read test failed.)

1-1-4

(BIOS EEPROM checksum failed.)

1-2-1

(Programmable Interval Timer failed.)

1-2-2

v One beep v A pause (or break) v Two beeps v A pause (or break) v Three beeps

1. Battery

2. System board

1. Recover BIOS code.

2. System board.

v System board

Beep/symptom FRU/action 1-2-3

(DMA page register write/read failed.)

1-2-4

(RAM refresh verification failed.)

1-3-1

(First 64K RAM test failed.)

1-3-2

(First 64K RAM parity test failed.)

2-1-1

(Secondary DMA register failed.)

2-1-2

(Primary DMA register failed.)

2-1-3

(Primary interrupt mask register failed.)

2-1-4

(Secondary interrupt mask register failed)

2-2-2

(Keyboard controller failed.)

3-1-1

(Timer tick interrupt failed.)

3-1-2

(Interval timer channel 2 failed.)

3-1-3

(RAM test failed above address OFFFFH.)

3-1-4

(Time-Of-Day clock failed.)

3-2-1

(Serial port failed.)

3-2-2

(Parallel port failed.)

3-2-4

(Failure comparing CMOS memory size against actual.)

3-3-1

(Memory size mismatch occurred.)

3-3-2

(Critical SMBUS error occurred.)

3-3-3

(No operational memory.)

v System board

1. DIMM

2. System board

v DIMM

v System board

1. Keyboard

2. System board

v System board

1. DIMM

2. System board

1. Battery

2. System board

v System board

1. DIMM

2. System board

3. Battery

1. DIMM

2. System board

3. Battery

1. System board

2. Microprocessor.

3. DIMMs.

1. Install or reseat the memory modules, and then do a 3-boot reset.

2. DIMMs.

3. System board.

80 IBM IntelliStation M Pro Type 6219: Hardware Maintenance Manual

No-beep symptoms

No-beep symptom FRU/action No beep occurs during POST.

v System board

Diagnostic error codes

Note: In the following error codes, if XXX is 000, 195,or197, do not replace a

FRU. The description for these error codes are:

000 The test passed. 195 The Esc key was pressed to stop the test. 197 Warning; a hardware failure might not have occurred.

For all error codes, replace the FRU or take the action indicated.

Error code/symptom FRU/action 001-XXX-000

(Failed core tests)

001-XXX-001

(Failed core tests)

001-250-000

(Failed system board ECC)

001-250-001

(Failed system board ECC)

005-XXX-000

(Failed video test)

011-XXX-000

(Failed COM1 serial port test)

011-XXX-001

(Failed COM2 serial port test)

014-XXX-000

(Failed parallel port test)

015-XXX-001

(USB interface not found, board damaged)

015-XXX-198

(USB device connected during USB test.)

020-XXX-000

(Failed PCI interface test.)

030-XXX-00N

(Failed SCSI interface test.)

v System board

1. Video adapter (if installed)

2. System board

1. Check loopback plug connected to externalized serial port.

2. Check cable from externalized port to system board.

3. System board.

1. Check loopback plug connected to externalized serial port.

2. Check cable from externalized port to system board.

3. System board.

v System board

1. System board

1. Remove USB devices from USB1, USB2, USB3 and USB4; then,

run the USB interface test again.

2. System board.

v System board

v If N=0, system board; if N>0, SCSI adapter in slot N.

Symptom-to-FRU index 81

Error code/symptom FRU/action 035-XXX-099

(No adapters were found.)

035-XXX-S99

(Failed RAID test on PCI slot S. S = number of failing PCI slot.)

v If adapter is installed re-check connection.

1. RAID adapter

2. Cable

3. System board

035-XXX-SNN

(s = number of failing PCI slot, nn = SCSI

v Hard disk drive with SCSI ID nn on RAID adapter in PCI slot s

ID of failing fixed disk.)

035-253-S99

(RAID adapter initialization failure.)

1. ServeRAID

the basic and extended configuration status and see the ServeRAID Hardware Maintenance Manual for more information.

2. Cable.

3. Adapter.

089-XXX-001

(Failed microprocessor test.)

1. Verify microprocessor 1 is installed an seated correctly.

2. Verify BIOS code is at latest level.

3. Microprocessor 1.

4. System board.

089-XXX-002

(Failed optional microprocessor test.)

1. Verify microprocessor 2 is installed an seated correctly.

2. Verify BIOS code is at latest level.

3. Microprocessor 2.

4. System board.

201-XXX-0NN

(Failed memory test.)

1. DIMM Location slots 1-2 where nn = DIMM location Note: nn 1=DIMM 1; 2=DIMM 2

2. System board

201-XXX-999

(Multiple DIMM failure, see error text.)

202-XXX-001

(Failed system cache test.)

1. See error text for failing DIMMs.

2. System board.

1. Verify microprocessor 1 is installed an seated correctly.

2. Verify BIOS code is at latest level.

3. Microprocessor 1.

4. System board.

202-XXX-002

(Failed system cache test.)

1. Verify microprocessor 2 is installed an seated correctly.

2. Verify BIOS code is at latest level.

3. Microprocessor 2.

4. System board.

206-XXX-000

(Failed diskette drive test.)

1. Try test with another diskette.

2. Cable.

3. Diskette drive.

4. System board.

215-XXX-000

(Failed IDE CD-ROM drive test.)

1. Try test with another CD-ROM.

2. CD-ROM drive cables.

3. CD-ROM drive.

4. System board.

™

adapter in slot s is not configured properly. Obtain

82 IBM IntelliStation M Pro Type 6219: Hardware Maintenance Manual

Error code/symptom FRU/action 217-198-XXX

(Could not establish drive parameters.)

217-XXX-000

(Failed BIOS hard disk test) Note: If RAID is configured, the hard disk number refers to the RAID logical array.

217-XXX-001

(Failed BIOS hard disk test) Note: If RAID is configured, the hard disk number refers to the RAID logical array.

301-XXX-000

(Failed keyboard test.)

302-XXX-000

(Failed mouse test.)

405-XXX-000

(Failed Ethernet test on controller on the system board.)

405-XXX-00N

(Failed Ethernet test on adapter in PCI slot n.)

415-XXX-000

(Failed Modem test.)

1. Check cable and termination.

2. SCSI backplane.

3. Hard disk.

1. Fixed disk 1 (hard disk drive 1)

2. System board

1. Fixed disk 2 (hard disk drive 2)

2. System board

1. Keyboard

2. System board

1. Mouse

2. System board

1. Verify that Ethernet is not disabled in BIOS.

2. System board.

1. For n=0, system board

2. For n>0, adapter in PCI slot n

3. System board

1. Cable Note: Ensure modem is present and attached to computer.

2. Modem

3. System board

Error symptoms

You can use the error symptom table to find solutions to problems that have definite symptoms.

If you cannot find the problem in the error symptom charts, go to “Starting the diagnostic programs and viewing the test log” on page 28 to test the computer.

If you have just added new software or a new option and the computer is not working, complete the following steps before using the error symptom charts:

1. Remove the software or device that you just added.

2. Run the diagnostic tests to determine if the computer is running correctly.

3. Reinstall the new software or new device.

In the following table, if the entry in the FRU/action column is a suggested action, perform that action; if it is the name of a component, reseat the component and replace it if necessary. The most likely cause of the symptom is listed first.

Symptom-to-FRU index 83

CD-ROM drive problems Symptom FRU/action

CD-ROM drive is not recognized.

CD is not working properly.

CD-ROM drive tray is not working. (The computer must be turned on.)

Diskette drive problems Symptom FRU/action

Diskette drive activity LED stays on, or the system bypasses the diskette drive.

1. Verify that:

v The IDE channel to which the CD-ROM drive is attached (primary or

secondary) is enabled in the Configuration/Setup Utility program.

v All cables and jumpers are installed correctly. v The correct device driver is installed for the CD-ROM drive.

2. Run CD-ROM drive diagnostics.

3. CD-ROM drive.

1. Clean the CD.

2. Run CD-ROM drive diagnostics.

3. CD-ROM drive.

1. Insert the end of a straightened paper clip into the manual tray-release

opening.

2. Run CD-ROM drive diagnostics.

3. CD-ROM drive.

1. If there is a diskette in the drive, verify that:

v The diskette drive is enabled in the Configuration/Setup utility program. v The diskette is good and not damaged. (Try another diskette if you have

one.)

v The diskette is inserted correctly in the drive. v The diskette contains the necessary files to start the computer. v The software program is working properly. v The cable is installed correctly (in the proper orientation).

2. To prevent diskette drive read/write errors, be sure the distance between monitors and diskette drives is at least 76 mm (3 in.).

3. Run diskette drive diagnostics.

4. Cable.

5. Diskette drive.

6. System board.

Expansion enclosure problems Symptom FRU/action

The SCSI expansion enclosure used to work but does not work now.

1. Verify that:

2. For more information, see your SCSI expansion enclosure documentation.

84 IBM IntelliStation M Pro Type 6219: Hardware Maintenance Manual

v The cables for all external SCSI options are connected correctly. v The last option in each SCSI chain, or the end of the SCSI cable, is

terminated correctly.

v Any external SCSI option is turned on. You must turn on an external SCSI

option before turning on the computer.

Hark disk drive problems Symptom FRU/action

Not all drives are recognized by the hard disk drive diagnostic test (Fixed Disk test).

1. Remove the first drive not recognized and try the hard disk drive

diagnostic test again.

2. If the remaining drives are recognized, replace the drive you removed with a new one.

System stops responding during hard disk drive diagnostic test.

1. Remove the hard disk drive being tested when the computer stopped

responding and try the diagnostic test again.

2. If the hard disk drive diagnostic test runs successfully, replace the drive you removed with a new one.

General problems Symptom FRU/action

Problems such as broken cover locks or indicator LEDs not

v Broken CRU/FRU

working

Intermittent problems Symptom FRU/action

A problem occurs only occasionally and is difficult to detect.

v Verify that:

– All cables and cords are connected securely to the rear of the computer and

attached options.

– When the computer is turned on, air is flowing from the rear of the computer

at the fan grill. If there is no airflow, the fan is not working. This causes the computer to overheat and shut down.

– Ensure that the SCSI bus and devices are configured correctly and that the

last external device in each SCSI chain is terminated correctly.

Keyboard, mouse, or pointing-device problems Symptom FRU/action

All or some keys on the keyboard do not work.

1. Verify that: v The keyboard cable is securely connected to the system, and the keyboard

and mouse cables are not reversed.

v Both the computer and the monitor are turned on.

2. Keyboard.

3. System board.

The mouse or pointing device does not work.

1. Verify that: v The mouse or pointing-device cable is securely connected, and that the

keyboard and mouse cables are not reversed.

v The mouse device drivers are installed correctly. v Both the computer and the monitor are turned on.

2. Mouse or pointing device.

3. System board.

Symptom-to-FRU index 85

Memory problems Symptom FRU/action

The amount of system memory displayed is less than the amount of physical memory installed.

Microprocessor problems Symptom FRU/action

The computer emits a continuous tone during POST. (The startup (boot) microprocessor is not working properly.)

1. Verify that:

v The memory modules are seated properly. v You have installed the correct type of memory. v If you changed the memory, you updated the memory configuration with the

Configuration/Setup Utility program.

v All banks of memory on the DIMMs are enabled. The computer might have

automatically disabled a DIMM bank when it detected a problem or a DIMM bank could have been manually disabled.

2. Check POST error log for error message 289: v If the DIMM was disabled by a system-management interrupt (SMI), replace

the DIMM.

v If the DIMM was disabled by the user or by POST:

a. Start the Configuration/Setup Utility program. b. Enable the DIMM. c. Save the configuration and restart the computer.

3. DIMM.

4. System board.

1. Verify that the startup microprocessor is seated properly.

2. Startup microprocessor.

Monitor problems Symptom FRU/action

Testing the monitor.

v See the information that comes with the monitor for adjusting and testing

instructions. (Some IBM monitors have their own self-tests.)

86 IBM IntelliStation M Pro Type 6219: Hardware Maintenance Manual

Monitor problems Symptom FRU/action

The screen is blank.

1. Verify that:

v The computer power cord is plugged into the computer and a working

electrical outlet.

v The monitor cables are connected properly. v The monitor is turned on and the Brightness and Contrast controls are

adjusted correctly.

v If the computers are C2T chained together, verify that:

– The C2T chain cables are securely connected to the computers. – The C2T breakout cable is connected properly. – A computer that is turned on is selected.

Important: In some memory configurations, the 3-3-3 beep code might sound during POST followed by a blank display screen. If this occurs and the Boot Fail Count feature in the Start Options of the Configuration/Setup Utility program is set to Enabled (its default setting), you must restart the computer three times to force the system BIOS code to reset the CMOS values to the default configuration (memory connector or bank of connectors enabled).

2. If you have verified these items and the screen remains blank, replace: a. Monitor b. Video adapter, if installed c. System board

Only the cursor appears.

The monitor works when you turn on the computer but goes blank when you start some application programs.

v See “Undetermined problems” on page 98.

1. Verify that: v The application program is not setting a display mode higher than the

capability of the monitor.

v The primary monitor cable is connected to the C2T device breakout cable. v You installed the necessary device drivers for the applications.

2. If you have verified these items and the screen remains blank, replace the monitor.

3. Video adapter.

4. System board.

The screen is wavy, unreadable, rolling, distorted, or has screen jitter.

1. If the monitor self-tests show the monitor is working properly, consider the location of the monitor. Magnetic fields around other devices (such as transformers, appliances, fluorescent lights, and other monitors) can cause screen jitter or wavy, unreadable, rolling, or distorted screen images. If this happens, turn off the monitor. (Moving a color monitor while it is turned on might cause screen discoloration.) Then move the device and the monitor at least 305 mm (12 in.) apart. Turn on the monitor.

Notes:

a. To prevent diskette drive read/write errors, be sure the distance between

monitors and diskette drives is at least 76 mm (3 in.). b. Non-IBM monitor cables might cause unpredictable problems. c. An enhanced monitor cable with additional shielding is available for the

9521 and 9527 monitors. For information about the enhanced monitor

cable, contact your IBM reseller or IBM marketing representative.

2. Monitor.

3. Video adapter, if installed.

4. System board.

Symptom-to-FRU index 87

Monitor problems Symptom FRU/action

Wrong characters appear on the screen.

1. If the wrong language is displayed, update the BIOS code with the correct language.

2. Monitor.

3. Video adapter, if installed.

4. System board.

No video.

1. Make sure the correct machine is selected, if applicable.

2. Make sure all cables are locked down.

Option problems Symptom FRU/action

An IBM option that was just installed does not work.

1. Verify that: v The option is designed for the computer (see the ServerProven

World Wide Web at http://www.ibm.com/pc/compat/).

v You followed the installation instructions that came with the option. v The option is installed correctly. v You have not loosened any other installed options or cables. v You updated the configuration information in the Configuration/Setup Utility

program. Whenever memory or an option is changed, you must update the configuration.

2. Option you just installed.

An IBM option that used to work does not work now.

1. Verify that all of the option hardware and cable connections are secure.

2. If the option comes with its own test instructions, use those instructions to test the option.

3. If the failing option is a SCSI option, verify that:

v The cables for all external SCSI options are connected correctly. v The last option in each SCSI chain, or the end of the SCSI cable, is

terminated correctly.

v Any external SCSI option is turned on. You must turn on an external SCSI

option before turning on the computer.

4. Failing option.

list on the

Power problems Symptom FRU/action

Power switch does not work and reset button, if supported, does work.

1. Reseat connector.

2. Power switch card.

3. System board.

88 IBM IntelliStation M Pro Type 6219: Hardware Maintenance Manual

Power problems Symptom FRU/action

The computer does not turn on.

1. Verify that:

v The power cables are properly connected to the computer. v The electrical outlet functions properly. v The type of memory installed is correct. v If you just installed an option, remove it, and restart the computer. If the

computer now turns on, you might have installed more options than the power supply supports.

2. Override front panel power button: a. Disconnect computer power cords. b. Reconnect power cords.

If computer turns on: a. Operator information panel

If computer does not turn on: v System board

3. See “Undetermined problems” on page 98.

The computer does not turn off.

1. Verify whether you are using an ACPI or non-ACPI operating system. If you are using a non-ACPI operating system:

a. Press Ctrl+Alt+Delete. b. Turn off the system by holding the power-control button for 4 seconds. c. If computer fails during BIOS POST and power-control button does not

work, remove the AC power cord.

2. If the problem remains or if you are using an ACPI-aware operating system, suspect the system board.

Serial port problems Symptom FRU/action

The number of serial ports identified by the operating system is less than the number of serial ports installed.

1. Verify that: v Each port is assigned a unique address by the Configuration/Setup Utility

program and none of the serial ports is disabled.

v The serial-port adapter, if you installed one, is seated properly.

2. Failing serial port adapter.

A serial device does not work.

1. Verify that:

v The device is compatible with the computer. v The serial port is enabled and is assigned a unique address. v The device is connected to the correct port (see “Input/output connectors” on

page 55).

2. Failing serial device.

3. Serial adapter, if installed.

4. System board.

Symptom-to-FRU index 89

Software problem Symptom FRU/action

Suspected software problem.

Universal Serial Bus (USB) port problems Symptom FRU/action

A USB device does not work.

1. To determine if problems are caused by the software, verify that:

v The computer has the minimum memory needed to use the software. For

memory requirements, see the information that comes with the software. Note: If you have just installed an adapter or memory, you might have a memory address conflict.

v The software is designed to operate on the computer. v Other software works on the computer. v The software that you are using works on another system.

If you received any error messages when using the software program, see the information that comes with the software for a description of the messages and suggested solutions to the problem.

2. If you have verified these items and the problem remains, contact your place of purchase.

v Verify that:

– You are not trying to use a USB device during POST if you have a standard

(non-USB) keyboard attached to the keyboard port. Note: If a standard (non-USB) keyboard is attached to the keyboard port, the

USB is disabled and no USB device will work during POST. – The correct USB device driver is installed. – The operating system supports USB devices.

POST error codes

In the following error codes, X can be any number or letter.

Error code/symptom FRU/action 062

(Three consecutive boot failures using the default configuration.)

101, 102, 106

(System and processor error)

114

(Adapter read-only memory error)

151

(Real time clock error)

161

(Real time clock battery error)

1. Run the Configuration/Setup Utility program.

2. Battery.

3. System board.

4. Microprocessor.

v System board

1. Failing adapter.

2. Run diagnostics.

1. Run diagnostics.

2. Battery.

3. System board.

1. Run the Configuration/Setup Utility program.

2. Battery.

3. System board.

90 IBM IntelliStation M Pro Type 6219: Hardware Maintenance Manual

IBM 6219, IntelliStation M Pro Hardware Maintenance Manual

Specifications and Main Features

Frequently Asked Questions

User Manual