IBM 621858U, IntelliStation M Pro 6218 Installation Manual

IntelliStation M Pro

Type 6218

Installation Guide

Welcome. . .

Thank you for buying an IBM
IntelliStation M Pro computer.

This contains
information for setting up,
installing options, and configuring
your computer.
This book also contains
information for every day use,
and solving problems.

You can find the most current
information about your
computer on the IBM Web site at:
http://www.ibm.com/pc/support/

Installation Guide

Set up the computer

Start the computer

Did the computer

start correctly?

Ye s

Do you plan

to use Windows XP or

Red Hat Linux ?

Ye s

No

No

Go to the Computer Support

flow chart inside this cover page

Install another

operating system

Complete the setup

program

System is ready to use.

Register your computer:
Go to http://www.ibm.com/pc/register/
Install options and applications

Computer Support

Computer working

properly?

Ye s

No

Check all cables for loose connections
and verify that all optional devices you
installed are on the compatibility matrix.
You can view the atcompatibility matrix

http://www.pc.ibm.com/us/compat/
intellistation/

Problem

solved?

Ye s

No

Register your computer. Go to

http://www.ibm.com/pc/register/

View information about IBM Support
Line at

http://www.ibm.com/services/sl/products/

or view support telephone numbers at

http://www.ibm.com/planetwide/

View support telephone numbers at

http://www.ibm.com/planetwide/

Use the troubleshooting
information provided with
your computer to determine
the cause of the problem
and the action to take.

Problem

solved?

Ye s

No

Flash the latest levels of BIOS,
and download the latest level of
diagnostics. You can download
this code at

http://www.ibm.com/pc/support/

Ye s

Problem

solved?

No

Hardware

Software

Hardware

or Software

problem?

IBM IntelliStation M
Pro
Ty pe 6218

Installation Guide



Note:

Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page 55, and
the Warranty and Support Information documentation on the IBM IntelliStation Documentation CD.

First Edition (September 2005)

© Copyright International Business Machines Corporation 2005. All rights reserved.

US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.

Contents

Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . .v

Chapter 1. Introduction . . . . . . . . . . . . . . . . . . . . . .1

The IntelliStation Documentation CD . . . . . . . . . . . . . . . . .2

Hardware and software requirements . . . . . . . . . . . . . . . .2

Using the Documentation Browser . . . . . . . . . . . . . . . . .2

Related documentation . . . . . . . . . . . . . . . . . . . . . .3

Notices and statements in this document . . . . . . . . . . . . . . . .4

Inventory checklist . . . . . . . . . . . . . . . . . . . . . . . .5

Selecting a location for the computer . . . . . . . . . . . . . . . . .5

Arranging the workspace . . . . . . . . . . . . . . . . . . . . . .5

Comfort . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Glare and lighting . . . . . . . . . . . . . . . . . . . . . . .5

Air circulation . . . . . . . . . . . . . . . . . . . . . . . . .6

Electrical outlets and cable lengths . . . . . . . . . . . . . . . . .6

Features and specifications . . . . . . . . . . . . . . . . . . . . .7

Controls and LEDs . . . . . . . . . . . . . . . . . . . . . . . .8

Chapter 2. Cabling and starting the computer . . . . . . . . . . . .11

Cabling the computer . . . . . . . . . . . . . . . . . . . . . .11

Turning on the computer . . . . . . . . . . . . . . . . . . . . .11

Running the operating-system setup program . . . . . . . . . . . . .12

Turning off the computer . . . . . . . . . . . . . . . . . . . . .12

Chapter 3. Configuring the computer . . . . . . . . . . . . . . . .15

Viewing the license agreement . . . . . . . . . . . . . . . . . . .15

Using the built-in configuration programs . . . . . . . . . . . . . . .15

Starting the Configuration/Setup Utility program . . . . . . . . . . . .16

Using the Boot Menu program . . . . . . . . . . . . . . . . . .17

Enabling the Broadcom NetXtreme Gigabit Ethernet Boot Agent . . . . . .17

Using the Adaptec HostRAID configuration programs . . . . . . . . . .17

Using ServeRAID Manager . . . . . . . . . . . . . . . . . . . .21

Configuring the controller . . . . . . . . . . . . . . . . . . . .22

Viewing the configuration . . . . . . . . . . . . . . . . . . . .23

Configuring the Broadcom NetXtreme Gigabit Ethernet controller . . . . . .23

Starting the SCSISelect Utility program (some models) . . . . . . . . . .23

Chapter 4. Completing the installation . . . . . . . . . . . . . . .25

Recording important numbers . . . . . . . . . . . . . . . . . . .25

Registering the computer . . . . . . . . . . . . . . . . . . . . .25

Creating an emergency recovery-repair diskette in Windows . . . . . . . .26

Creating an IBM Enhanced Diagnostics diskette or CD in Windows . . . . .27

Chapter 5. Solving problems . . . . . . . . . . . . . . . . . . .29

Diagnostic tools overview . . . . . . . . . . . . . . . . . . . . .29

Power-on self-test (POST) . . . . . . . . . . . . . . . . . . . . .30

POST beep codes . . . . . . . . . . . . . . . . . . . . . .30

POST error codes . . . . . . . . . . . . . . . . . . . . . . .30

Troubleshooting tables . . . . . . . . . . . . . . . . . . . . . .41

CD or DVD drive problems . . . . . . . . . . . . . . . . . . .41

Diskette drive problems . . . . . . . . . . . . . . . . . . . . .42

General problems . . . . . . . . . . . . . . . . . . . . . . .43

Hard disk drive problems . . . . . . . . . . . . . . . . . . . .43

© Copyright IBM Corp. 2005 iii

Intermittent problems . . . . . . . . . . . . . . . . . . . . . .44

Keyboard, mouse, or pointing-device problems . . . . . . . . . . . .45

Memory problems . . . . . . . . . . . . . . . . . . . . . . .46

Microprocessor problems . . . . . . . . . . . . . . . . . . . .46

Monitor or video problems . . . . . . . . . . . . . . . . . . . .47

Power problems . . . . . . . . . . . . . . . . . . . . . . .49

Serial port problems . . . . . . . . . . . . . . . . . . . . . .50

Software problems . . . . . . . . . . . . . . . . . . . . . .50

Universal Serial Bus port problems . . . . . . . . . . . . . . . .51

System-board error LEDs . . . . . . . . . . . . . . . . . . . . .52

Product Recovery program . . . . . . . . . . . . . . . . . . . .52

Appendix A. Getting help and technical assistance . . . . . . . . . .53

Before you call . . . . . . . . . . . . . . . . . . . . . . . . .53

Using the documentation . . . . . . . . . . . . . . . . . . . . .53

Getting help and information from the World Wide Web . . . . . . . . . .54

Software service and support . . . . . . . . . . . . . . . . . . .54

Hardware service and support . . . . . . . . . . . . . . . . . . .54

Appendix B. Notices . . . . . . . . . . . . . . . . . . . . . .55

Edition notice . . . . . . . . . . . . . . . . . . . . . . . . .55

Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . .56

Important notes . . . . . . . . . . . . . . . . . . . . . . . . .56

Product recycling and disposal . . . . . . . . . . . . . . . . . . .57

Battery return program . . . . . . . . . . . . . . . . . . . . . .58

Electronic emission notices . . . . . . . . . . . . . . . . . . . .59

Federal Communications Commission (FCC) statement . . . . . . . . .59

Industry Canada Class B emission compliance statement . . . . . . . .59

Avis de conformité à la réglementation d’Industrie Canada . . . . . . . .59

European Union EMC Directive conformance statement . . . . . . . . .59

Japanese Voluntary Control Council for Interference (VCCI) statement . . .60

Power cords . . . . . . . . . . . . . . . . . . . . . . . . . .60

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

iv IBM IntelliStation M Pro Type 6218: Installation Guide

Safety

Before installing this product, read the Safety Information.

Antes de instalar este produto, leia as Informações de Segurança.

Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.

Læs sikkerhedsforskrifterne, før du installerer dette produkt.

Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.

Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.

Avant d’installer ce produit, lisez les consignes de sécurité.

Vor der Installation dieses Produkts die Sicherheitshinweise lesen.

Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.

Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.

Antes de instalar este produto, leia as Informações sobre Segurança.

Antes de instalar este producto, lea la información de seguridad.

Läs säkerhetsinformationen innan du installerar den här produkten.

© Copyright IBM Corp. 2005 v

Statement 1:

DANGER

Electrical

current from power, telephone, and communication cables is

hazardous.

To avoid a shock hazard:
v Do not connect or disconnect any cables or perform installation,

maintenance, or reconfiguration of this product during an electrical
storm.

v Connect all power cords to a properly wired and grounded electrical

outlet.

v Connect to properly wired outlets any equipment that will be attached to

this product.

v When possible, use one hand only to connect or disconnect signal

cables.

v Never turn on any equipment when there is evidence of fire, water, or

structural damage.

v Disconnect the attached power cords, telecommunications systems,

networks, and modems before you open the device covers, unless
instructed otherwise in the installation and configuration procedures.

v Connect and disconnect cables as described in the following table when

installing, moving, or opening covers on this product or attached
devices.

To Connect: To Disconnect:

1. Turn everything OFF.

2. First, attach all cables to devices.

3. Attach signal cables to connectors.

4. Attach power cords to outlet.

1. Turn everything OFF.

2. First, remove power cords from outlet.

3. Remove signal cables from connectors.

4. Remove all cables from devices.

5. Turn device ON.

vi IBM IntelliStation M Pro Type 6218: Installation Guide

Statement 2:

CAUTION:
When replacing the lithium battery,us®e only IBM Part Number 33F8354 or an
equivalent type battery recommended by the manufacturer. If your system has
a module containing a lithium battery, replace it only with the same module
type made by the same manufacturer. The battery contains lithium and can
explode if not properly used, handled, or disposed of.

Do not:

v Throw or immerse into water
v Heat to more than 100°C (212°F)
v Repair or disassemble

Dispose

Statement 3:

of the battery as required by local ordinances or regulations.

CAUTION:
When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or
transmitters) are installed, note the following:

v Do not remove the covers. Removing the covers of the laser product could

result in exposure to hazardous laser radiation. There are no serviceable

parts inside the device.
v Use of controls or adjustments or performance of procedures other than

those specified herein might result in hazardous radiation exposure.

DANGER

laser products contain an embedded Class 3A or Class 3B laser

Some
diode. Note the following.

Laser radiation when open. Do not stare into the beam, do not view directly
with optical instruments, and avoid direct exposure to the beam.

Safety vii

Statement 4:

≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) ≥ 55 kg (121.2 lb)

CAUTION:
Use safe practices when lifting.

Statement 5:

CAUTION:
The power control button on the device and the power switch on the power
supply do not turn off the electrical current supplied to the device. The device
also might have more than one power cord. To remove all electrical current
from the device, ensure that all power cords are disconnected from the power
source.

1 2

viii IBM IntelliStation M Pro Type 6218: Installation Guide

Statement 8:

CAUTION:
Never remove the cover on a power supply or any part that has the following
label attached.

Hazardous voltage, current, and energy levels are present inside any
component that has this label attached. There are no serviceable parts inside
these components. If you suspect a problem with one of these parts, contact
a service technician.

WARNING: Handling the cord on this product or cords associated with accessories

sold with this product, will expose you to lead, a chemical known to the State of
California to cause cancer, and birth defects or other reproductive harm. Wash

hands after handling.

ADVERTENCIA: El contacto con el cable de este producto o con cables de

accesorios que se venden junto con este producto, pueden exponerle al plomo, un
elemento químico que en el estado de California de los Estados Unidos está
considerado como un causante de cancer y de defectos congénitos, además de
otros riesgos reproductivos. Lávese las manos después de usar el producto.

Important:

All caution and danger statements in this documentation begin with a
number. This number is used to cross reference an English caution or
danger statement with translated versions of the caution or danger
statement in the IBM Safety Information document.

For example, if a caution statement begins with a number 1,
translations for that caution statement appear in the IBM Safety

Information document under statement 1.

Be sure to read all caution and danger statements in this
documentation before performing the instructions. Read any additional
safety information that comes with your server or optional device before
you install the device.

Important:

This computer is suitable for use on an IT power distribution system,
whose maximum phase to phase voltage is 240 V under any
distribution fault condition.

Safety ix

x IBM IntelliStation M Pro Type 6218: Installation Guide

Chapter 1. Introduction

This Installation Guide contains instructions for setting up the IBM IntelliStation
Pro Type 6218 computer. This document contains information about:

v Setting up and cabling the computer

v Starting and configuring the computer

v Setting up the operating system

®

M

Packaged

with this Installation Guide is the Device Drivers CD, which contains

device drivers and hardware-specific support software.

The IBM IntelliStation Documentation CD is also included. This CD provides
detailed information about the computer (see “The IntelliStation Documentation CD”
on page 2 for more detailed information).

You can obtain up-to-date information about the computer and other IBM products
at http://www.ibm.com®/intellistation/.

The computer model and serial number are on labels on the bottom of the
computer and on the lower-right side of the bezel. You will need these numbers to
register the computer with IBM.

Model number
and serial number

Note: The computer keys cannot be duplicated by locksmiths. If you lose them,

order replacement keys from the key manufacturer. The key serial number
and the telephone number of the manufacturer are on a tag that is attached
to the keys.

You can rack-mount the computer on a shelf, but do not rack-mount it on rails.

© Copyright IBM Corp. 2005 1

The computer comes with Microsoft
Enterprise Linux

™

Workstation preinstalled (depending on the model).

To install another operating system, follow the instructions in the documentation that
comes with the operating system and any updates. Then, follow the instructions in
the readme file on the Device Drivers CD to install the support software.

Note: If you install another operating system, you might need additional software or

device drivers. Some preinstalled device drivers are available on the Device
Drivers CD. If you experience problems with the device drivers that you

install from this CD, you can obtain the latest device drivers at
http://www.ibm.com/support/.

Before installing any operating system, make sure that you obtain the latest
updates. Contact the operating-system manufacturer or, if applicable, check the
manufacturer’s Web site to obtain the updates.

Additional information about operating systems is posted periodically at
http://www.ibm.com/support/.

The IntelliStation Documentation CD

®

Windows

®

XP Professional or Red Hat

The IBM IntelliStation Documentation CD contains documentation for the computer
in Portable Document Format (PDF) and includes the IBM Documentation Browser
to help you find information quickly.

Hardware and software requirements

The IBM IntelliStation Documentation CD requires the following minimum hardware
and software:

®

v Microsoft Windows NT

4.0 (with Service Pack 3 or later),Windows 2000, or Red

Hat Linux.

v 100 MHz microprocessor.

v 32 MB of RAM.

v Adobe Acrobat Reader 3.0 (or later) or xpdf, which comes with Linux operating

systems. Acrobat Reader software is included on the CD, and you can install it
when you run the Documentation Browser.

Using the Documentation Browser

Use the Documentation Browser to browse the contents of the CD, read brief
descriptions of the documents, and view documents using Adobe Acrobat Reader or
xpdf. The Documentation Browser automatically detects the regional settings in use
on the computer and displays the information in the language for that region (if
available). If a document is not available in the language for that region, the English
language version is displayed.

Use one of the following procedures to start the Documentation Browser:

v If Autostart is enabled, insert the documentation CD into the CD drive. The

Documentation Browser starts automatically.

v If Autostart is disabled or is not enabled for all users, use one of the following

procedures:

– If you are using a Windows operating system, insert the documentation CD

into the CD drive, and click Start --> Run. In the Open field, type

e:\win32.bat

2 IBM IntelliStation M Pro Type 6218: Installation Guide

where e is the drive letter of the CD drive, and click OK.

– If you are using Red Hat Linux, insert the documentation CD into the CD drive

and run the following command from the /mnt/cdrom directory:

sh runlinux.sh

Select the computer from the Product menu. The Available Topics list displays all
the documents for the computer. Some documents might be in folders. A plus sign
(+) indicates each folder or document that has additional documents under it. Click
the plus sign to display the additional documents.

When you select a document, a description of the document appears under Topic
Description. To select more than one document, press and hold the Ctrl key while
you select the documents. Click View Book to view the selected document or
documents in Acrobat Reader or xpdf. If you selected more than one document, all
the selected documents are opened in Acrobat Reader or xpdf.

To search all the documents, type a word or word string in the Search field and
click Search. The documents in which the word or word string appears are listed in
order of the most occurrences. Click a document to view it, and press Crtl+F to use
the Acrobat search function or press Alt+F to use the xpdf search function within the
document.

Click Help for detailed information about using the Documentation Browser.

Related documentation

This Installation Guide provides general information about the computer, including
information about features, how to configure the computer, setup instructions,
installation instructions, and how to get help. In addition to this Installation Guide,
the following documentation comes with the computer:

v User’s Guide

This document is in Portable Document Format (PDF) on the IBM IntelliStation

Documentation CD. It contains general information about the computer, how to

install options, and how to use and configure the functions of the computer.

v Problem Determination and Service Guide

This document is in on the IntelliStation Documentation CD and at

http://www.ibm.com/support. This document contains information to help you

solve problems yourself, and it contains information for service technicians.

v Safety Information

This document is in PDF on the IBM IntelliStation Documentation CD. It contains

translated caution and danger statements. Each caution and danger statement

that appears in the documentation has a number that you can use to locate the

corresponding statement in your language in the Safety Information document.

v Warranty and Support Information

This document is in PDF on the IBM IntelliStation Documentation CD. It contains

information about the terms of the warranty and getting services and assistance.

v Adaptec SCSI documentation

This document is in PDF on the Device Drivers CD. It contains information and

instructions for installing and configuring small computer system interface (SCSI)

device drivers and devices.

Chapter 1. Introduction 3

v Readme files on the Device Drivers CD

Several readme files on the CD contain information about preinstalled device
drivers. Other readme files on the CD contain information about the various
adapters and devices that might be installed in or attached to the computer.

v IBM IntelliStation Documentation CD

This CD contains all of the IBM IntelliStation M Pro Type 6218 documents in
Portable Document Format (PDF).

The computer might have features that are not described in the documentation that
you received with the computer. The documentation might be updated occasionally
to include information about those features, or technical updates might be available
to provide additional information. These updates are available from the IBM Web
site. To check for updated documentation and technical updates, complete the
following steps:

Note: Changes are made periodically to the IBM Web site. The actual procedure

might vary slightly from what is described in this document.

1. Go to http://www.ibm.com/support/.

2. In the Browse by topic section, click Publications.

3. On the “Publications” page, in the Brand field, select IntelliStation.

4. In the Family field, select IntelliStation M Pro.

5. In the Type field, select 6218.

6. Click Continue.

Notices and statements in this document

The caution and danger statements used in this document also appear in the
multilingual Safety Information document, which is on the IBM IntelliStation

Documentation CD. Each statement is numbered for reference to the corresponding

statement in the Safety Information document.

The following notices and statements are used in this document:

Note: These notices provide important tips, guidance, or advice.
v Important: These notices provide information that might help you avoid

inconvenient or problem situations.

v Attention: These notices indicate possible damage to programs, devices, or

data. An attention notice is placed just before the instruction or situation in which
damage could occur.

v Caution: These statements indicate situations that can be potentially hazardous

to you. A caution statement is placed just before the description of a potentially
hazardous procedure step or situation.

v Danger: These statements indicate situations that can be potentially lethal or

extremely hazardous to you. A danger statement is placed just before the
description of a potentially lethal or extremely hazardous procedure step or
situation.

4 IBM IntelliStation M Pro Type 6218: Installation Guide

Inventory checklist

Take an inventory of items as you unpack them to make sure that you have all of
the components. If any items are missing or damaged, contact your place of
purchase. The following items come with the IBM IntelliStation M Pro Type 6218
computer:

v One keyboard

v One mouse

v One power cord

v One Device Drivers CD

v One IBM IntelliStation Documentation CD

v This Installation Guide

v One pigtail cable or digital to analog dongle (depending on the model)

If you are missing an item, contact your place of purchase.

Selecting a location for the computer

Make sure that you have an adequate number of properly grounded electrical
outlets for the computer, monitor, and any other devices. Select a location for the
computer where it will remain dry. Leave approximately 50 mm (2 in.) of space
around the computer for proper air circulation. For information about arranging the
computer and ease-of-use, see the following sections.

Arranging the workspace

To get the most from the computer, arrange both the equipment you use and your
work area to suit your needs and the kind of work you do. Your comfort is of
foremost importance, but light sources, air circulation, and the location of electrical
outlets can also affect the way you arrange your workspace.

Comfort

The following guidelines will help you decide what working position suits you best.

Choose a comfortable chair to reduce fatigue from sitting in the same position for
long periods. The backrest and seat should adjust independently and provide good
support. The seat should have a curved front to relieve pressure on the thighs.
Adjust the seat so that your thighs are parallel to the floor and your feet are either
flat on the floor, or on a footrest.

When using the keyboard, keep your forearms parallel to the floor and your wrists
in a neutral, comfortable position. Try to keep a light touch on the keyboard, and
your hands and fingers relaxed. Change the angle of the keyboard for maximum
comfort by adjusting the position of the keyboard feet.

Adjust the monitor so that the top of the screen is at, or slightly below, eye level.
Place the monitor at a comfortable viewing distance, usually 51 to 61 cm (20 to 24
in.), and position it so that you can view it without having to twist your body.

Glare and lighting

Position the monitor to minimize glare and reflections from overhead lights,
windows, and other light sources. Place the monitor at right angles to light sources
whenever possible. Reduce overhead lighting, if necessary, by turning off lights or

Chapter 1. Introduction 5

using lower wattage bulbs. If you install the monitor near a window, use curtains or
blinds to block the sunlight. Yo u might have to adjust the brightness and contrast
controls on the monitor as the lighting changes throughout the day.

Where it is impossible to avoid reflections or to adjust the lighting, place an
antiglare filter over the screen. However, these filters might affect the clarity of the
screen image; try them only after you have exhausted other methods of reducing
glare.

Dust compounds problems associated with glare. Clean the monitor screen
periodically using a soft cloth moistened with a nonabrasive, liquid glass cleaner.

Air circulation

The computer and monitor produce heat. The computer pulls in fresh air and forces
out hot air. The monitor lets hot air escape through vents. Blocking the air vents can
cause overheating, possibly resulting in malfunction or damage. Place the computer
and monitor so that nothing blocks the air vents; usually 50 mm (2 in.) of air space
is sufficient. Also, make sure the vented air is not blowing on someone else.

Electrical outlets and cable lengths

The location of electrical outlets and the length of device power cords and cables
might determine the final placement of the computer.

When arranging your work space:

v Avoid the use of extension cords. Whenever possible, plug the computer power

cord directly into an electrical outlet.

v Keep power cords and cables neatly routed away from walkways and other areas

where they might be accidentally dislodged.

For more information about power cords, see “Power cords” on page 60.

6 IBM IntelliStation M Pro Type 6218: Installation Guide

Features and specifications

The following table provides a summary of the features and specifications of the
computer. Depending on the model, some features might not be available, or some
specifications might not apply. Use the Configuration/Setup Utility program to
determine the type and speed of the microprocessor.

Table 1. Features and specifications

Microprocessor:

™

v Intel

Pentium

®

processor

v 2 MB Level-2 cache
v 800 MHz front-side bus (FSB)

Memory:

v Minimum: 1 GB
v Maximum: 8 GB
v Type: PC2-4200, dual-data-rate 2

(DDR2) un-buffered error correcting
code (ECC)

v Connectors: four dual inline memory

module (DIMM) connectors

drives:

Internal

v Diskette: 1.44 MB (two mode)

(optional)

v Hard disk drive: SATA, SCSI, or SAS
v One of the following drives:

– DVD/CD-RW combo: IDE
– CD-RW: IDE

Expansion

bays:

v One slim-high 3.5-inch external drive

bay, (optional)

v Two half-high 5.25-inch bays (optical

drive installed in one bay)

v Two slim-high 3.5-inch internal drive

bays (one hard disk drive installed)

expansion slots:

PCI

v One PCI Express x1 slot
v One PCI Express x8 slot (x4

electrical)

v One PCI Express x16 slot (support

x16 video cards only)

v One 33 MHz/32-bit PCI slot

supply:

Power

One 400-watt (115-230 V ac)

Cooling:

v One speed-controlled fan and one

power supply fan

Integrated functions:

v Broadcom 5721 10/100/1000 Ethernet

controller with RJ-45 Ethernet connector

v Single-channel SCSI provided by a

mini-PCI card

v Two serial connectors
v One parallel connector
v Three-port serial ATA controller
v Two IEEE 1394 (FireWire) connectors

(four-pin on front, six-pin on rear)

v Eight Universal Serial Bus (USB)

connectors (two on front and six on
rear)

v Keyboard connector
v Mouse connector
v Audio connectors

– Line out (front and rear)
– Mic (front)
– Line in (rear)

Single-channel IDE controller

v

adapter: (depending on the model)

Video

v NVIDIA Quadro NVS 280 (DMS-59),

PCI Express x16, with 64 MB DDR
synchronous dynamic random access
memory (SDRAM) video memory and
dual analog connectors (or dual digital
monitor capability with the purchase of
an additional pigtail cable)

v ATI FireGL V3100 (DVI-I), PCI Express

x16, with 128 MB DDR SDRAM video
memory with dual DVI-I and VGA
connectors

v NVIDIA FX 1400 (DVI-I), PCI Express

x16, with 128 MB DDR SDRAM video
memory with dual DVI-I connectors

v ATI FireGL V7100 (DVI-I), PCI Express

x16, with 256 MB GDDR3 SDRAM
video memory with dual DVI-I
connectors

v 3DLabs Wildcat Realizm 800 (DVI-I).

PCI Express x16, with 512 MB GDDR3
(512-bit Unified) and 128 MB GDDR3
(128-bit direct burst) SDRAM video
memory with dual DVI-I connectors

Electrical input:

v Sine-wave input (50 or 60 Hz) required
v Input voltage and frequency ranges

automatically selected

v Input voltage low range:

– Minimum: 90 V ac
– Maximum: 137 V ac

v Input voltage high range:

– Minimum: 180 V ac
– Maximum: 265 V ac

v Input kilovolt-amperes (kVA) approximately:

– Minimum: 0.12 kVA
– Maximum: 0.58 kVA

output:

Heat

Approximate heat output in British thermal
units (Btu) per hour:

v Minimum configuration: 433 Btu (127 watts)

per hour

v Maximum configuration: 1948 Btu (571

watts) per hour

Environment:

v Air temperature:

– Computer on: 10° to 35°C (50° to 95°F)

Altitude: 0 to 2134 m (7000 ft)

– Computer off: -40° to +60°C (-40° to

140°F)
Maximum altitude: 2133 m (7000 ft)

Humidity (operating and storage): 8% to

v

80%

Acoustical

noise emissions:

v Sound power, idle: 4.3 bel
v Sound power, operating: 4.9 bel

Size:

v Height: 435 mm (17.12 in.)
v Depth: 445 mm (17.5 in.)
v Width: 178 mm (7 in.)
v Weight: 10.5 kg (23 lb) to 13.5 kg (30 lb)

depending upon configuration

Chapter 1. Introduction 7

Controls and LEDs

This section identifies the controls, LEDs, and front connectors on the IntelliStation
M Pro Type 6218 computer. See “Cabling the computer” on page 11 for an
illustration of the connectors on the rear of the computer.

Power-control button

Power-on LED

System error LED

Hard disk drive
activity LED

CD or DVD drive activity LED

Ethernet
activity LED

CD or DVD
eject button

AC power LED

Power supply
error LED

Diskette drive activity
LED (optional)

Diskette-eject
button (optional)

1
3
9
4

IEEE 1394 (Firewire)
connector

USB connector

USB connector

Microphone connector

Line out connector

CD or DVD drive activity LED

When this LED is lit, it indicates that the CD or DVD drive is in use.

CD or DVD eject button

Press this button to insert a CD or DVD into or remove a CD or DVD from
the CD or DVD drive.

AC power LED

When this green LED is lit, it indicates that the computer is connected to an
ac power source. This LED is on the rear of the computer.

Power-supply error LED

When this amber LED is lit, it indicates that a power-supply error has
occurred. This LED is on the rear of the computer.

Diskette drive activity LED

When this LED is lit, it indicates that the diskette drive is in use.

Diskette-eject button

Press this button to release a diskette from the diskette drive.

Note: The diskette drive is an optional feature on some models.

8 IBM IntelliStation M Pro Type 6218: Installation Guide

IEEE 1394 (FireWire) connectors

Use these connectors (four-pin on the front and six-pin on the rear) to
connect FireWire devices, such as digital video cameras and external hard
disk drives.

USB connectors

Use these connectors to connect USB devices to the computer, using
redundant Plug and Play technology.

Microphone connector (pink)

Use this connector to connect a microphone to the computer when you
want to record voices or other sounds on the hard disk. You can also use
this connector (and a microphone) with speech-recognition software.

Line out connector (green)

Use this connector to send audio signals from the computer to external
devices, such as speakers with built-in amplifiers, headphones, multimedia
keyboards, or the audio line-in jack on a stereo system.

System-error LED

When this LED is lit, it indicates that a system error has occurred. An LED
on the system board might also be lit to help isolate the error. If the system
board LED is not lit, check the error log.

Hard disk drive activity LED

When this LED is lit, it indicates that the hard disk drive is in use.

Ethernet activity LED

When this LED is lit, it indicates that there is activity between the computer
and the network. There are two of these LEDs, one on the front and one on
the rear of the computer.

Power-on LED

When this LED is lit, it indicates that the computer is turned on.

Power-control button

Press this button to turn the computer on or off.

Ethernet link status LED

When this LED is flickering, it indicates that there is an active connection on
the Ethernet connector. This LED is on the rear of the computer.

Chapter 1. Introduction 9

10 IBM IntelliStation M Pro Type 6218: Installation Guide

Chapter 2. Cabling and starting the computer

This chapter provides information about cabling, starting the computer, and
completing the operating system setup procedure.

Cabling the computer

If the computer cables and connector panel have color-coded connections, match
the color of the cable end with the color of the connector. For example, match a
blue cable end with a blue panel connector, a red cable end with a red connector,
and so on.

Attention: To prevent damage to equipment, connect the power cord last.

The following illustration shows the input/output (I/O) connectors on the rear of the
computer.

Power cord

Depending on the video adapter that is installed in the computer and the monitor
you want to use, you might have to use special video cables that convert signals or
provide an additional connection point for dual-monitor capability. See the User ’s

Guide on the IBM IntelliStation Documentation CD and the documentation that

comes with the monitor for additional information.

Turning on the computer

Line in

Line out

Serial

Parallel

Keyboard

Mouse

USBs

Ethernet

IEEE 1394
(FireWire)

Video

When the computer is connected to an ac power source but is not turned on, the
operating system does not run, and all core logic is shut down; however, the
computer can respond to requests, such as a remote request to turn on the
computer. The power-on LED flashes to indicate that the computer is connected to
an ac power source but is not turned on.

© Copyright IBM Corp. 2005 11

Notes:

1. Turn on all external devices, such as the monitor, before turning on the
computer.

2. The power-on LED on the front of the computer is lit when the computer is on
and while it is being turned on.

Approximately 20 seconds after the computer is connected to ac power, the
power-control button becomes active, and you can turn on the computer and start
the operating system by pressing the power-control button. The computer can also
be turned on any of the following ways:

v If a power failure occurs while the computer is turned on, the computer will

restart automatically when power is restored.

v When you connect the computer to power for the first time, the Wake on LAN

feature can turn on the computer. If the computer was previously turned on, it
must be properly turned off for the Wake on LAN feature to turn on the computer.

Running the operating-system setup program

If you are starting the computer for the first time, the setup program runs
automatically when you start the computer. The program will prompt you to make
choices or type information. If you need more detailed information than is provided
in this Installation Guide, see the operating-system documentation.

®

Important:

1. After turning on the computer for the first time, you must complete the
operating-system setup procedure before turning off the computer; otherwise,
unexpected results might occur.

2. The setup program might be slightly different from the one that is described in
the operating-system documentation. Some choices do not appear because
they are preset.

3. During the setup procedure, you must indicate that you accept the license
agreement.

4. For Windows operating systems, the registration information is already
displayed in the registration field. If the product ID number is not already
displayed, you must type it. The product ID is on a label that is attached to the
computer.

You will need the following information to complete the setup program in Windows
operating systems:

v The documentation that comes with the computer.

v Network information from the network administrator, if the computer is being

connected to a network.

v The printer model and port, if a printer is attached directly to the computer.

After the setup procedure is completed and the computer restarts, the desktop
opens. The computer is ready for use.

Turning off the computer

When you turn off the computer and leave it connected to ac power, the computer
can respond to requests, such as a remote request to turn on the computer. To
remove all power from the computer, you must disconnect it from the power source.

12 IBM IntelliStation M Pro Type 6218: Installation Guide

Some operating systems require an orderly shutdown before you turn off the
computer. See the operating-system documentation for information about shutting
down the operating system.

Statement 5:

CAUTION:
The power control button on the device and the power switch on the power
supply do not turn off the electrical current supplied to the device. The device
also might have more than one power cord. To remove all electrical current
from the device, ensure that all power cords are disconnected from the power
source.

1 2

The computer can be turned off in any of the following ways:

v You can turn off the computer from the operating system. If this feature is

supported by the operating system, it will turn off the computer after performing
an orderly shutdown of the operating system.

If you are using the preinstalled Microsoft Windows XP operating system; to shut
down the operating system and computer, complete the following steps:

1. Save and close all files that you are working with.

2. Close all open applications.

3. Click Start.

4. Click Turn Off Computer; then, click Turn Off to confirm.

If you are using the preinstalled Red Hat Linux operating system; to shut down
the operating system and computer, complete the following steps:

1. Save and close all files that you are working with.

2. Close all open applications.

3. Click Red Hat Linux Main Menu Button → Logout → Shutdown.

4. Click OK to confirm.

You can press the power-control button on the front of the computer. If this

v

feature is supported by the operating system, it will turn off the computer after
performing an orderly shutdown of the operating system.

Note: After turning off the computer, wait at least 5 seconds before you press

the power-control button to turn on the computer again.

v You can press and hold the power-control button for more than 4 seconds to

cause an immediate shutdown of the computer. Yo u can use this feature to turn
off the computer if the operating system stops functioning.

Chapter 2. Cabling and starting the computer 13

14 IBM IntelliStation M Pro Type 6218: Installation Guide

Chapter 3. Configuring the computer

This chapter describes how to configure software for the computer.

Viewing the license agreement

The IBM International License Agreement for Non-Warranted Programs is viewable
from the Access IBM folder. Use of the computer signifies acceptance of this
agreement.

To view the license agreement in Windows XP, complete the following steps:

1. From the Windows XP desktop, click Start → All Programs → Access IBM.

2. Select IBM License Agreement.

For Red Hat Linux, when you start the computer, the License Agreement window
opens. To accept the terms of the agreement, click I Agree. You can also view the
license agreement by clicking on the IBM License Agreement icon on the desktop.

Using the built-in configuration programs

The following configuration programs are available to configure the computer:

v Configuration/Setup Utility program

The Configuration/Setup Utility program is part of the basic input/output system
(BIOS) code in the computer. Yo u can use this program to configure serial port
assignments, change interrupt request (IRQ) settings, change the drive startup
sequence, set the date and time, set passwords, and set the chassis-intrusion
detector. For more information about using this utility program, see “Starting the
Configuration/Setup Utility program” on page 16.

v Boot Menu program

The Boot Menu program is part of the BIOS code in the computer. Use it to
temporarily assign a device to be first in the startup sequence, overriding the
startup sequence that is set in the Configuration/Setup Utility program. For
information about how to start the Boot Menu, see “Using the Boot Menu
program” on page 17.

v Broadcom NetXtreme Gigabit Ethernet Boot Agent

The Broadcom NetXtreme Gigabit Ethernet Boot Agent is part of the BIOS code
in the computer. Yo u can use it to configure the network as a startable device,
and you can customize where the network startup option appears in the startup
sequence. Yo u enable and disable the Broadcom NetXtreme Gigabit Ethernet
Boot Agent from the Configuration/Setup Utility program. For information, see
“Enabling the Broadcom NetXtreme Gigabit Ethernet Boot Agent” on page 17.

v Adaptec HostRAID configuration programs

– Adaptec RAID Configuration Utility programs (for Serial ATA RAID)

Use the Array Configuration Utility within the Adaptec RAID Configuration
Utility programs, to configure the integrated Serial ATA (SATA) controller with
integrated RAID and the devices attached to it. The S ATA HostRAID program
is part of the BIOS code in the computer. Use this utility program to define the
HostRAID configuration format, or verify SATA hard drives. For information
about using this utility program, see “Using the Adaptec HostRAID
configuration programs” on page 17.

– SCSISelect Utility program (for SCSI RAID)

© Copyright IBM Corp. 2005 15

Use the SCSI HostRAID feature of the SCSISelect Utility program to configure
the integrated SCSI controller with integrated RAID, and the devices that are
attached to it. For information about using this utility program, see “Using the
SCSISelect Utility program (for SCSI RAID)” on page 19.

– SAS/SATA Configuration Utility program (for SAS RAID)

With the SAS/SATA Configuration Utility program, you can configure the
devices that are connected to the optional SAS adapter. Use this program to
change default values, resolve configuration conflicts, and perform a low-level
format on a SAS hard disk drive. For information about using this utility
program, see “Using SAS/SATA Configuration Utility program (for Serial
Attached SCSI RAID)” on page 20.

ServeRAID Manager

v

™

ServeRAID

Manager is available as a stand-alone program and as an IBM
Director extension. If a ServeRAID controller is installed in the computer, use
ServeRAID Manager to define and configure the disk-array subsystem before you
install the operating system. For information about using this program, see “Using
ServeRAID Manager” on page 21.

v Broadcom NetXtreme Gigabit Ethernet controller configuration

To configure the integrated Gigabit Ethernet controller, see “Configuring the
Broadcom NetXtreme Gigabit Ethernet controller” on page 23.

v SCSISelect Utility program (some models)

With the SCSISelect Utility program, you can configure the devices that are
connected to the optional SCSI adapter. Use this program to change default
values, resolve configuration conflicts, and perform a low-level format on a SCSI
hard disk drive. For information about how to start this utility, see “Starting the
SCSISelect Utility program (some models)” on page 23.

the User’s Guide on the IBM IntelliStation Documentation CD for detailed

See
instructions for using the configuration programs.

The following sections provide the instructions for starting the utility programs.

Starting the Configuration/Setup Utility program

Configuration/Setup is a menu-driven utility that is part of the BIOS code in the
computer. Yo u can use it to:

v Configure serial connector assignments

v Change the startup sequence

v Enable USB keyboard and mouse support

v Resolve configuration conflicts

v Set the date and time

v Set an administrator password

start the Configuration/Setup Utility program, complete the following steps:

To

1. Turn on the computer and watch the monitor screen. If the computer is already
on when you start this procedure, you must shut down the operating system,
turn off the computer, wait a few seconds until all in-use LEDs are turned off,
and restart the computer.

2. When the message Press F1 for Configuration/Setup, Press F12 for Boot

Menu appears on the screen during startup, press F1. (This prompt appears on

the screen for only a few seconds. You must press F1 quickly.) If you have set

16 IBM IntelliStation M Pro Type 6218: Installation Guide

both a user password and an administrator password, you must type the
administrator password to access the full Configuration/Setup Utility menu.

3. Follow the instructions on the screen.

Using the Boot Menu program

The Boot Menu program is a built-in, menu-driven configuration utility program that
you can use to temporarily redefine the first startup device without changing
settings in the Configuration/Setup Utility program.

To use the Boot Menu program to change the startup sequence of the computer,
complete the following steps:

1. Turn off the computer.

2. Restart the computer.

3. Press F12.

4. Select the startup device.

next time the computer is started, it returns to the startup sequence that is set

The
in the Configuration/Setup Utility program.

Enabling the Broadcom NetXtreme Gigabit Ethernet Boot Agent

The Broadcom NetXtreme Gigabit Ethernet Boot Agent is part of the BIOS code in
the computer. Yo u can use it to configure the network as a startable device, and
you can customize where the network startup option appears in the startup
sequence. Yo u enable and disable the Broadcom NetXtreme Gigabit Ethernet Boot
Agent from the Configuration/Setup Utility program.

To enable the Broadcom NetXtreme Gigabit Ethernet boot agent, complete the
following steps:

1. From the Configuration/Setup Utility main menu, select Devices and I/O Ports

and press Enter.

2. Select Planar Ethernet and use the Right Arrow (→) key to set it to Enabled.

3. Set the Network-Planar device as the first startup device under the Startup

Option → Startup Sequence Options menu choice in the Configuration/Setup

Utility program.

4. Select Save Settings and press Enter.

Using the Adaptec HostRAID configuration programs

Notes:

1. HostRAID is not supported on SCO 6.0 and UnixWare 7.14 operating systems.

2. For SAS and Ultra320 SCSI models, S ATA HostRAID must be set to disabled.

Use the Adaptec RAID Configuration Utility programs and SCSISelect Utility (also
referred as IBM ServeRAID-8e), to add RAID level-0 and level-1 functionality to the
integrated SATA controller and the integrated SCSI controller. RAID level-0 is
striping where the drives are seen as a single volume, and increases performances.
RAID level-1 is mirroring where the contents of one drive are copied to the other
drive to increase hard drive availability. Be sure to use these programs as described
in this document. Use these programs to:

v Configure a redundant array of independent disks (RAID) array.

v View or change the RAID configuration and associated devices.

Chapter 3. Configuring the computer 17

Consider the following information when using the Adaptec RAID Configuration
Utility program and SCSISelect Utility program to configure and manage arrays:

v The integrated SCSI controller with integrated SCSI RAID (in SCSI models) and

the integrated SATA (in SATA models) with integrated SATA RAID supports RAID
levels 0 and 1, with the option of having a hot-spare drive. Installing an optional
ServeRAID controller provides additional RAID levels.

v Hard disk drive capacities affect how you create arrays. Drives in an array can

have different capacities, but the RAID controller treats them as if they all have
the capacity of the smallest hard disk drive.

v To help ensure signal quality, do not mix drives with different speeds and data

rates.

v To update the firmware and BIOS code for an optional Serveraid adapter, you

must use the IBM ServeRAID Support CD that comes with the ServeRAID
option.

v If you install a different type of RAID adapter in the computer, use the

configuration method described in the instructions that come with that adapter to
view or change SCSI settings for attached devices.

Using the Adaptec RAID Configuration Utility program (for Serial
ATA RAID)

Use the Array Configuration Utility within the Adaptec RAID Configuration Utility
program to add RAID level-0 and level-1 functionality to the integrated S ATA
controller. The Array Configuration Utility is part of the BIOS code in the computer.
For additional information about using the Adaptec RAID Configuration Utility
programs, see the documentation on the IBM ServeRAID-8e (Adaptec HostRAID)

Support CD. If this CD does not come with the computer, you can download it from

http://www.ibm.com/support/.

The integrated SATA RAID feature (SATA HostRAID) comes disabled by default.
You must enable it and install the device drivers before you can use it. The SATA
RAID feature configuration utilities, devices drivers, and information are available on
the IBM ServeRAID-8e (Adaptec HostRAID) Support CD.

Enabling the Serial ATA HostRAID feature: To enable the SATA RAID feature,

complete the following steps:

1. Turn on the computer.

2. When the prompt Press F1 for Configuration/Setup appears, press F1. If you
have set a supervisor password, you are prompted to type the password.

3. Select Devices and I/O Ports.

4. Scroll down and select S ATA RAID Enable.

5. Select Enabled.

6. Press Esc, and select Yes to save the changes.

the Serial ATA HostRAID feature: The instructions in this section are for

Using

using the Array Configuration Utility program to access and perform an initial RAID
level-1 configuration. If you install a RAID adapter in the computer, use the
configuration method described in the instructions that come with the adapter to
view or change settings for the attached devices.

See the documentation on the IBM ServeRAID-8e (Adaptec HostRAID) Support CD
for additional information about using the Array Configuration Utility program to

18 IBM IntelliStation M Pro Type 6218: Installation Guide

create, configure, and manage arrays. If the CD did not come with the computer,
you can download the IBM ServeRAID-8e (Adaptec HostRAID) Support CD from
http://www.ibm.com/support/.

Configuring the controller: To use the Array Configuration Utility program to

configure a RAID level-1 for the computer, complete the following steps:

1. Turn on the computer.

2. When the prompt <CTRL><A> for Adaptec RAID Configuration Utility

appears, Press Ctrl+A.

3. Select Array Configuration Utility (ACU).

4. Select Create Array.

5. From the list of ready drives, select the two drives that you want to group into
the array.

6. When asked to select the RAID level, select RAID-1.

7. (Optional) Type an identifier for the array.

8. When asked for the array build method, select Quick Int.

9. Follow the instructions on the screen to complete the configuration, and select

Done to exit.

10. Restart the computer.

Viewing

the configuration: To view information about the Serial ATA controller,

complete the following steps:

1. Start the Array Configuration Utility.

2. From the Array Configuration Utility screen, select Manage Arrays.

3. Select an array and press Enter.

4. Press Esc to exit the program.

Using the SCSISelect Utility program (for SCSI RAID)

Use the SCSISelect Utility program to add RAID level-0 and level-1 functionality to
the integrated SCSI controller. This utility is part of the BIOS code in the computer.

The integrated SCSI RAID feature (SCSI HostRAID) comes disabled by default. You
must enable it and install the device drivers before you can use it. The SCSI RAID
configuration utilities, device drivers, and information are available on the IBM

ServeRAID-8e (Adaptec HostRAID) Support CD. If this CD does not come with the

computer, you can download it from http://www.ibm.com/support/.

Enabling the SCSI HostRAID feature: To enable the SCSI RAID feature,

complete the following steps:

1. Turn on the computer.

2. When the prompt Press <CTRL><A> for SCSISelect Utility appears, press

Ctrl+A. If you have set a supervisor password, you are prompted to type the
password.

3. Use the arrow keys to select the channel for which you want to change settings,
and press Enter.

4. Select Configure/View SCSI Controller Setting, and select HostRAID.

5. Select Enabled.

6. Press Esc, and select Yes to save the changes.

the SCSI HostRAID feature: The instructions in this section describe how

Using

to access the SCSI RAID feature from the SCSISelect Utility program and perform

Chapter 3. Configuring the computer 19

an initial RAID level-1 configuration. If you install a RAID adapter in the computer,
use the configuration method described in the instructions that come with that
adapter to view or change SCSI settings for attached devices.

See the documentation on the IBM ServeRAID-8e (Adaptec HostRAID) Support CD
for additional information about how to use the SCSI HostRAID feature.

Configuring the controller: To use the SCSI HostRAID feature to configure a RAID

level-1 array, complete the following steps:

1. From the SCSISelect main menu, select Configure/View HostRAID Settings.

2. From the list of ready drives, type C to create an array.

3. When asked to select the RAID type, select RAID-1.

4. From the list of ready drives, select the two drives that you want to group into
the array.

5. Select Create new RAID-1.

6. Type an identifier for the array.

7. Select Yes to create the array.

8. Press Esc to exit the utility.

9. Restart the computer.

Viewing

the configuration: Yo u can use the SCSISelect Utility program to review

information about the integrated SCSI controller. From the list of available arrays,
select an array and press Enter. Press Esc to exit the utility.

Using SAS/SATA Configuration Utility program (for Serial
Attached SCSI RAID)

Use the SAS/SATA Configuration Utility within the Adaptec RAID Configuration
Utility program to add RAID level-0 and level-1 functionality to the SAS controller.
The SAS/SATA Configuration Utility is part of the BIOS code in the computer. For
additional information about using the Adaptec RAID Configuration Utility programs,
see the documentation on the IBM ServeRAID-8e (Adaptec HostRAID) Support CD.
If this CD does not come with the computer, you can download it from
http://www.ibm.com/support/.

The SAS HostRAID feature comes disabled by default. You must enable it and
install the device drivers before you can use it. The SAS HostRAID feature
configuration utilities, devices drivers, and information are available on the IBM

ServeRAID-8e (Adaptec HostRAID) Support CD.

Enabling the SAS HostRAID feature: To enable the SAS RAID feature, complete

the following steps:

1. Turn on the computer and watch the monitor screen.

2. When the message Press <CTRL><A> for SAS/SATA Configuration Utility
appears, press Ctrl+A.

3. Select SerialSelect Utility.

4. Select Controller Configuration.

5. Select RAID support.

6. Select Enabled.

the SAS HostRAID feature: The instructions in this section are for using

Using

the Array Configuration Utility program to access and perform an initial RAID level-1

20 IBM IntelliStation M Pro Type 6218: Installation Guide

configuration. If you install a RAID adapter in the computer, use the configuration
method described in the instructions that come with the adapter to view or change
settings for the attached devices.

See the documentation on the IBM ServeRAID-8e (Adaptec HostRAID) Support CD,
for additional information about using the Array Configuration Utility program to
create, configure, and manage arrays. If the CD did not come with the computer,
you can download the IBM ServeRAID-8e (Adaptec HostRAID) Support CD from
http://www.ibm.com/support/.

Configuring the controller: To use the Array Configuration Utility program to

configure a RAID level-1 array, complete the following steps:

1. Turn on the computer and watch the monitor screen.

2. When the message Press <CTRL><A> for SAS/SATA Configuration Utility

appears, press Ctrl+A.

3. Select Array Configuration Utility (ACU).

4. Select Create Array.

5. From the list of ready drives, select the two drives that you want to group into
the array.

6. When asked to select the RAID level, select RAID-1.

7. (Optional) Type an identifier for the array.

8. When asked for the array build method, select Quick Int.

9. Follow the instructions on the screen to complete the configuration, and select

Done to exit.

10. Restart the computer.

Viewing

the configuration: To view information about the SAS controller, complete

the following steps:

1. Start the SAS/SATA Configuration Utility.

2. From the SAS/SATA Configuration Utility window, select Manage Arrays.

3. Select an array and press Enter.

4. Press Esc to exit the program.

Using ServeRAID Manager

Note: RAID is not supported on SCO 6.0 and UnixWare 7.14 operating systems.

Use the ServeRAID Manager program to:

v Configure arrays

v View the RAID configuration and associated devices

v Monitor operation of RAID controllers

perform some tasks, you can run ServeRAID Manager as an installed program.

To
To configure the SCSI controller and perform an initial RAID configuration on the
computer, you must run ServeRAID Manager in a Startable-CD mode, as explained
in the following section. If you install a RAID adapter in the computer, use the
configuration method described in the instructions that come with the adapter to
view or change SCSI settings for attached devices.

See the ServeRAID documentation in the IBM ServeRAID Support CD, or
additional information about RAID technology and instructions for using ServeRAID

Chapter 3. Configuring the computer 21

Manager to configure the SCSI controller. Additional information abut ServeRAID
Manager is also available from the Help menu. For information about a specific
object in the ServeRAID Manager tree, select the object and click Actions → Hints

and tips.

Configuring the controller

By running ServeRAID Manager in Startable CD mode, you can configure the
controller before you install the operating system. The information in this section
assumes that you are running ServeRAID Manager in Startable CD mode.

To run the ServeRAID Manager program in Startable-CD mode, turn on the
computer; then, insert the IBM ServeRAID Support CD into the CD-ROM drive. If
the ServeRAID Manager program detects an unconfigured controller and ready
drives, the program automatically starts the Configuration wizard.

In the Configuration wizard, you can select express configuration or custom
configuration. Express configuration automatically configures the controller by
grouping the first two physical drives in the ServeRAID Manager tree into an array
and creating a RAID level-1 logical drive. If you select custom configuration, you
can select the two physical drives that you want to group into an array and create a
hot-spare drive.

Using express configuration

To use the express configuration, complete the following steps:

1. In the ServeRAID Manager tree, click the controller that you want to configure.

2. From the toolbar, click Create.

3. Click Express configuration.

4. Click Next. The “Configuration summary” window opens.

5. Review the information that is displayed in the “Configuration summary” window.

To change the configuration, click Modify arrays or Modify logical drives.

Note: Some operating systems have size limitations for logical drives. Before

you save the configuration, verify that the size of the logical drive is
appropriate for the operating system.

6. Click Apply. Click Yes when asked if you want to apply the new configuration.

The configuration is saved in the controller and in the physical drives.

7. Exit from the ServeRAID Manager program and remove the CD from the
CD-ROM drive.

8. Restart the computer.

Using the custom configuration

To use the custom configuration, complete the following steps:

1. In the ServeRAID Manager tree, click the controller that you want to configure.

2. From the toolbar, click Create.

3. Click Custom configuration.

4. Click Next. The “Create arrays” window opens.

5. Click the applicable tab in the right pane, and from the list of ready drives,
select the two drives you want to move to the array.

6. Click the icon to add the drives to the array.

7. If you want to configure a hot-spare, complete the following steps:
a. Click the Spares tab.

22 IBM IntelliStation M Pro Type 6218: Installation Guide

b. Select the physical drive you want to designate as the hot-spare drive, and

click the icon to add the drive.

8. Click Next. The “Configuration summary” window opens.

9. Review the information that is displayed in the “Configuration summary”

window. To change the configuration, click Back.

10. Click Apply. Click Yes when asked if you want to apply the new configuration.

The configuration is saved in the controller and in the physical drives.

11. Exit from the ServeRAID Manager program, and remove the CD from the
CD-ROM drive.

12. Restart the computer.

Viewing the configuration

You can use ServeRAID Manager to view information about RAID controllers and
the RAID subsystem, (such as arrays, logical drives, hot-spare drives, and physical
drives). When you click an object in the ServeRAID Manager tree, information about
that object appears in the right pane. To display a list of available actions for an
object, click the object and click Actions. To display available actions for an item,
click the item in the ServeRAID Manager tree and click Actions.

Configuring the Broadcom NetXtreme Gigabit Ethernet controller

The Ethernet controller is integrated on the system board. It provides an interface
for connecting to a 10-Mbps, 100-Mbps, or 1-Gbps network and provides full duplex
(FDX) capability, which enables simultaneous transmission and reception of data on
the network. If the Ethernet port in the computer supports auto-negotiation, the
controller detects the data-transfer rate (10BASE-T, 100BASE-TX, or 1000BASE-T)
and duplex mode (full-duplex or half-duplex) of the network and automatically
operates at that rate and mode.

You do not have to set any jumpers or configure the controller. However, you must
install a device driver to enable the operating system to address the controller. For
device drivers and information about configuring the Gigabit Ethernet controller, see
http://www.ibm.com/support/.

Starting the SCSISelect Utility program (some models)

To start the SCSISelect Utility program, complete the following steps:

1. Turn on the computer.

2. When the <<< Press <CTRL><A> for SCSISelect Utility! >>> prompt appears,

press Ctrl+A. If you have set an administrator password, you are prompted to
type the password.

3. Use the arrow keys to make the selection, and press Enter.

4. When the Would you like to configure the SCSI controller or run the

SCSI disk utility? prompt appears, make the selection, and press Enter.

5. Use the arrow keys to make the selection, and press Enter.

6. Follow the instructions on the screen to change the settings of the selected

items, and press Enter.

Chapter 3. Configuring the computer 23

24 IBM IntelliStation M Pro Type 6218: Installation Guide

Chapter 4. Completing the installation

This chapter provides information to help you register the computer, record
important information, and back up the application programs.

Recording important numbers

Record information about the computer in the following table. You will need this
information when you register the computer with IBM.

Product name IBM IntelliStation M Pro
Machine type 6218
Model number _____________________________________________
Serial number _____________________________________________
Key serial number _____________________________________________
Key manufacturer _____________________________________________
Key phone number _____________________________________________

Registering the computer

Registering the computer helps IBM provide better service to you. When IBM
receives the registration information, the information is placed into a central
technical support database. If you need technical assistance, the technical-support
representative will have information about the computer. In addition, comments
about the computer are reviewed by a team dedicated to customer satisfaction and
are taken into consideration in making improvements to IBM computers.

Use one of the following procedures to register the computer in Windows:

v From the Windows XP desktop, click Start → All Programs → IBM Registration

and then follow the instructions. If you do not have access to the Internet, you
can use the registration program that starts through the IBM Registration folder to
print the registration information and provide IBM with a mailing address for
future technical assistance.

v Register the computer at http://www.ibm.com/pc/register.

For Red Hat Linux, click the Register PC icon on the desktop to register the
computer on the World Wide Web.

© Copyright IBM Corp. 2005 25

Creating an emergency recovery-repair diskette in Windows

Note: To create and use a diskette, you must add a diskette drive to the computer.

To enable a USB diskette drive to work, you must disable the legacy diskette
drive function in the Configuration/Setup Utility program (click Devices and
I/O Ports → Disable Legacy Diskette A).

At the earliest opportunity, create a recovery-repair diskette and an IBM Enhanced
Diagnostics diskette, and store them in a safe place. In the unlikely event that the
computer becomes unusable, you can use the recovery-repair diskette to access
the Product Recovery program. For more information about using this diskette or
CD, see the User’s Guide on the IBM IntelliStation Documentation CD.

You can use one of the following methods to create a recovery-repair diskette in
Windows:

v Create a diskette from the c:\ibmtools directory

v Create a diskette from the Product Recovery program partition

create a recovery-repair diskette from the c:\ibmtools directory, complete the

To
following steps:

1. Start the computer and operating system.

2. Use Windows Explorer to display the directory structure of the hard disk.

3. Open the c:\ibmtools folder.

4. Double-click rrdisk.bat and follow the instructions on the screen.

To create a recovery-repair diskette from the Product Recovery partition program on
the hard disk, complete the following steps:

1. Shut down the operating system and turn off the computer.

2. Wait for at least 5 seconds; then, press and hold the F11 key while you restart
the computer. When a menu appears, release the F11 key.

3. Use one of the following procedures:

v If a menu is displayed that gives you the opportunity to select an operating

system, use the arrow keys to select the operating system that is currently
installed, press Enter, and then continue with the next step.

v If an operating-system menu is not displayed, continue with the next step.

From the Product Recovery Main menu, use the arrow keys to select System

4.
utilities, and then press Enter.

5. Use the arrow keys to select Create a Recovery Repair diskette, and then
press Enter.

6. Follow the instructions on the screen.

“Creating an IBM Enhanced Diagnostics diskette or CD in Windows” on page

See
27 for information about how to create an IBM Enhanced Diagnostics diskette.

26 IBM IntelliStation M Pro Type 6218: Installation Guide

Creating an IBM Enhanced Diagnostics diskette or CD in Windows

Note: To create and use a diskette or CD, you must have a diskette, CD-RW, or

DVD/CD-RW combo drive installed in the computer. To enable a USB
diskette drive to work, you must disable the legacy diskette drive function in
the Configuration/Setup Utility program (click Devices and I/O Ports →
Disable Internal Floppy Support).

The IBM Enhanced Diagnostics diskette is a self-starting diagnostic diskette that is
used to test hardware components on the computer. Yo u can create only an IBM
Enhanced Diagnostics diskette from the Product Recovery program. You can create
an IBM Enhanced Diagnostics diskette or CD from the World Wide Web. Use one
of the following methods to create a startable IBM Enhanced Diagnostics diskette.

To create an IBM Enhanced Diagnostics diskette from the Product Recovery
program partition, complete the following steps:

1. Restart the computer and watch the monitor.

2. When the message, To start the Product Recovery Program, Press F11

appears, quickly Press F11.

3. Select System utilities.

4. Select Create IBM Enhanced Diagnostics Diskette.

5. Follow the instructions on the screen.

create an IBM Enhanced Diagnostics diskette or CD from the World Wide Web,

To
complete the following steps:

1. Go to http://www.ibm.com.

2. Click Support & downloads.

3. Click Search technical support.

4. In the Enter keyword(s) field, type diagnostics 6218, and click Submit.

5. From the “Search results” page, click the Enhanced Diagnostics item for the
computer.

6. On the next page, click the executable file for the Enhanced Diagnostics code to
download it (be sure to download the file to a hard disk directory and not to a
diskette). Yo u can click the text file to display the readme file.

7. At a command prompt, change to the directory where the file was downloaded.

8. Insert a blank, high-density diskette into the diskette drive.

9. Type filename a: where filename is the name of the file you downloaded and a
is the drive letter of the diskette drive, and press Enter.

downloaded file is self-extracting and will be copied to the diskette. When the

The
file is copied, store the diskette in a safe place.

To download the latest CD image, of the IBM Enhanced Diagnostics from the Web,
and create a startable Enhanced Diagnostics CD, complete the following steps:

1. Go to http://www.ibm.com.

2. Click Support & downloads.

3. Click Search technical support.

4. In the Enter keyword(s) field, type diagnostics 6218, and click Submit

5. From the ″Search results″ page, click the Enhanced Diagnostics item for the
computer.

Chapter 4. Completing the installation 27

6. On the next page, click the CD image file for the Enhanced Diagnostics code
and download it using a writeable optional device (CD-RW or DVD/CD-RW
combo drive).

For more information about using the IBM Enhanced Diagnostics program, see the

Problem Determination and Service Guide on the IBM IntelliStation Documentation

CD.

28 IBM IntelliStation M Pro Type 6218: Installation Guide

Chapter 5. Solving problems

This section provides basic troubleshooting information to help you diagnose and
solve some problems that might occur with the computer.

If you cannot locate and correct the problem using the information in this section,
see Appendix A, “Getting help and technical assistance,” on page 53. You may also
refer to the Problem Determination and Service Guide on the IBM IntelliStation

Documentation CD.

Diagnostic tools overview

The following tools are available to help you diagnose and solve hardware-related
problems:

v POST beep codes and error messages

The power-on self-test (POST) generates beep codes and messages to indicate
the successful test completion or the detection of a problem. See “Power-on
self-test (POST)” on page 30 and “POST error codes” on page 30 for
information. Additional information is recorded in the system error logs. (For
detailed information, see the information about error logs in the Problem

Determination and Service Guide on the IBM IntelliStation Documentation CD.)

v Diagnostic programs, error codes, and error messages

The diagnostic programs are the primary method of testing the major
components of the computer. The diagnostic programs are stored on a hidden
partition on the hard drive.

Note: See the Problem Determination and Service Guide on the IBM

IntelliStation Documentation CD for information about the diagnostic

programs.

v Troubleshooting tables

These tables list problem symptoms and steps to correct the problems. See
“Troubleshooting tables” on page 41 for information.

v System-board error LEDs

An LED on the system board might also be lit to help isolate an error that is
indicated by the system error LED on the front of the computer. See the
“System-board error LEDs” on page 52 for more information.

© Copyright IBM Corp. 2005 29

Power-on self-test (POST)

When you turn on the computer, it performs a series of tests to check the operation
of system components and some of the optional devices in the computer. This
series of tests is called the power-on self-test, or POST.

If a power-on password is set, you must type the password and press Enter, when
prompted, for POST to run.

If POST is completed without detecting any problems, a single beep sounds, and
the computer startup is completed.

If POST detects a problem, more than one beep might sound, or an error message
is displayed. See ““Beep code descriptions” in the Problem Determination and

Service Guide and “POST error codes” in this document for more information.

POST beep codes

A beep code is a combination of short and long beeps, or a series of short beeps,
separated by pauses (intervals without sound). For example, a “1-2-3” beep code is
one short beep, a pause, two short beeps, a pause, and three short beeps. A beep
code other than one beep indicates that the POST process has detected a problem.
To determine the meaning of a beep code, see “Beep code descriptions”in the

Problem Determination and Service Guide, on the IBM IntelliStation Documentation

CD. If no beeps code sounds, see “No-beep symptoms” in the Problem
Determination and Service Guide on the IBM IntelliStation Documentation CD.

POST error codes

The following table provides an abbreviated list of the POST error codes that might
appear during startup.

Note: See the Problem Determination and Service Guide on the IBM IntelliStation

Documentation CD for more information about the POST error codes.

30 IBM IntelliStation M Pro Type 6218: Installation Guide

Table 2. POST error messages

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the part listing in the Problem Determination and Service Guide to determine which components are

customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error codes Description Action

062 The computer failed to start on three

consecutive attempts.

All caches are disabled. Repeatedly turning
the computer on and off or resetting the
computer might cause this problem.

1. Run the Configuration/Setup Utility
program and make sure that all settings
are correct. Use the Cache Control
selection in the Advanced Setup menu
of the Configuration/Setup Utility program
to enable the caches.

2. Reseat the following components:

a. Battery

b. (Trained service technician only)

Microprocessor

Replace the following components one at

3.
a time, in the order shown, restarting the
computer each time:

a. Battery

b. (Trained service technician only)

Microprocessor

c. (Trained service technician only)

System board

When the problem is corrected, be

Note:

sure to enable the caches.

101, 102, and 106 An error occurred during the system board

and microprocessor test.

151 A real-time clock (RTC) error occurred.

(Trained service technician only) Replace the
system board.

1. Run the diagnostics program.

2. Reseat the battery.

3. Replace the following components one at
a time, in the order shown, restarting the
computer each time:

a. Battery

b. (Trained service technician only)

System board

161 The real-time clock battery has failed.

1. Run the Configuration/Setup Utility
program, select Load Default Settings,
make sure that the date and time are
correct, and save the settings.

2. Reseat the battery.

3. Replace the following components one at
a time, in the order shown, restarting the
computer each time:

a. Battery

b. (Trained service technician only)

System board

Chapter 5. Solving problems 31

Table 2. POST error messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the part listing in the Problem Determination and Service Guide to determine which components are

customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error codes Description Action

162 A change in the device configuration

occurred. This error occurs under one or
more of the following conditions:

v A new device has been installed.
v A device has been moved to a different

location or cable connection.

v A device has been removed or

disconnected from a cable.

v A device is failing and is no longer

recognized by the computer as being
installed.

v An external device is not turned on.
v An invalid checksum is detected in the

battery-backed memory.

1. Make sure that all external devices are
turned on. Yo u must turn on external
devices before turning on the computer.

2. If you did not add, remove, or change the
location of a device, a device is probably
failing. Running the diagnostic program
might isolate the failing device.

(See “Starting the diagnostic programs
and viewing the test log” or “Using the
Enhanced Diagnostics Diskette or CD” in
the Problem Determination and Service
Guide).

3. Run the Configuration/Setup Utility
program, select Load Default Settings,
and save the settings.

4. Reseat the following components:

a. Battery

b. Failing device

Replace the following components one at

5.
a time, in the order shown, restarting the
computer each time:

a. Battery

b. Failing device (if the device is a FRU,

the device must be replaced by a
trained service technician only).

c. (Trained service technician only)

System board

163 The time of day has not been set.

1. Run the Configuration/Setup Utility
program, select Load Default Settings,
make sure that the date and time are
correct, and save the settings.

2. Reseat the battery.

3. Replace the following components one at
a time, in the order shown, restarting the
computer each time:

a. Battery

b. (Trained service technician only)

System board

32 IBM IntelliStation M Pro Type 6218: Installation Guide

Table 2. POST error messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the part listing in the Problem Determination and Service Guide to determine which components are

customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error codes Description Action

164 A change in the memory configuration

occurred. This message might appear after
you add or remove memory.

1. If POST error message 289 also
occurred, follow the actions for the 289
POST error code first.

2. If you just installed or removed memory,
run the Configuration/Setup Utility
program, and save the new configuration
settings.

3. Reseat the DIMMs.

4. Replace the following components one at
a time, in the order shown, restarting the
computer each time:

a. DIMMs

b. (Trained service technician only)

System board.

184 The power-on password information stored in

the computer has been removed.

1. Run the Configuration/Setup Utility
program, select Load Default Settings,
and save the settings.

2. Reseat the battery.

3. Replace the battery.

4. (Trained service technician only) Replace
the system board.

187 The VPD serial number is not set.

Note: The system serial number is set in the

VPD EEPROM at the time of manufacturing.
If the system board has been replaced, the
system serial number will be invalid and
must be reset.

189 An attempt has been made to access the

computer with an incorrect password three
times.

1. Restart the computer.

2. Update the BIOS code to set the serial
number.

3. (Trained service technician only) Replace
the system board.

Restart the computer and enter the
administrator password; then, run the
Configuration/Setup Utility program and
change the power-on password.

201 An error occurred during the memory

controller test. This error can be caused by:

v Incorrectly installed memory
v A failing memory module
v A system board problem

1. If you just installed memory, make sure
that the new memory is correct for the
computer.

2. Reseat the DIMM.

3. Replace the following components one at
a time, in the order shown, restarting the
computer each time:
a. DIMM
b. (Trained service technician only)

System board.

Chapter 5. Solving problems 33

Table 2. POST error messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the part listing in the Problem Determination and Service Guide to determine which components are

customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error codes Description Action

289 An error occurred during POST memory

tests and a DIMM was disabled.

1. If you just installed memory, make sure
that the new memory is correct for the
computer.

2. If the DIMM was disabled by the user,
run the Configuration/Setup Utility
program and enable the DIMM.

3. Reseat the DIMM.

4. Replace the DIMM.

301, and 303 An error occurred during the keyboard and

keyboard controller test. These error
messages may also be accompanied by
continuous beeping.

1. If you have just connected a new mouse
or other pointing device, turn off the
computer and disconnect that device.
Wait at least five seconds; then turn on
the computer. If the error message goes
away replace the device.

2. Make sure that nothing is resting on the
keyboard or pressing on a key.

3. Make sure that no key is stuck.

4. Reseat the keyboard cable and make
sure that it is connected to the correct
connector on the computer.

5. After installing a USB keyboard, run the
Configuration/Setup Utility program to
enable keyboard-less operation, and
prevent POST error messages from
being displayed during startup.

6. Run the diagnostic tests to isolate the
computer component that failed.

7. Replace the following components one at
a time, in the order shown, restarting the
computer each time:

a. Keyboard

b. (Trained service technician only)

System board.

602 An invalid diskette boot record error

occurred.

1. Reseat the diskette drive cable.

2. Replace the following components one at
a time, in the order shown, restarting the
computer each time:

a. Diskette drive cable

b. Diskette drive

c. (Trained service technician only)

System board

34 IBM IntelliStation M Pro Type 6218: Installation Guide

Table 2. POST error messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the part listing in the Problem Determination and Service Guide to determine which components are

customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error codes Description Action

604 An error occurred during a diskette drive

test.

1. Make sure that the Configuration/Setup
Utility program correctly reflects the type
of diskette drive that is installed.

2. Reseat the diskette drive cable.

3. Replace the following components one at
a time, in the order shown, restarting the
computer each time:
a. Diskette drive cable
b. Diskette drive
c. (Trained service technician only)

System board

962 A parallel port configuration error occurred.

1. If you changed a hardware option, make
sure that the parallel port setting is
correct in the Configuration/Setup Utility
program. If the setting is not correct,
change it and save the settings.

2. (Trained service technician only) Replace
the system board.

1162 The serial port configuration conflicts with

another device in the system.

1. Make sure that the IRQ and I/O port
assignments needed by the serial port
are available.

2. If all interrupts are being used by
adapters, remove an adapter to make an
interrupt available to the serial port, or
force other adapters to share an
interrupt.

3. Make sure that the serial port setting is
correct in the Configuration/Setup Utility
program. If the setting is not correct,
change it and save the settings.

4. (Trained service technician only) Replace
the system board.

1762 A hard disk drive configuration error

occurred.

1. Make sure that the hard disk drive is set
correctly in the Configuration/Setup Utility
program.

2. Reseat the hard disk drive cable.

3. Replace the following components one at
a time, in the order shown, restarting the
computer each time:

a. Hard disk drive

b. Hard disk drive cable

c. (Trained service technician only)

System board

Chapter 5. Solving problems 35

Table 2. POST error messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the part listing in the Problem Determination and Service Guide to determine which components are

customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error codes Description Action

178x An error occurred during the hard disk drive

x test (x = 0 to 3).

1. Reseat the hard disk drive x cable.

2. Replace the following components one at
a time, in the order shown, restarting the
computer each time:

a. Hard disk drive x

b. Hard disk drive cable x

c. (Trained service technician only)

System board

1801 A PCI adapter has requested memory

resources that are not available.

1. Change the order of the adapters in the
PCI or PCI-Express slots. Make sure that
the boot device is positioned early in the
scan order (see the User’s Guide for
information about the scan order).

2. Make sure that the settings for the
adapter and all other adapters in the
Configuration/Setup Utility program are
correct. If the memory resource settings
are not correct, change them.

3. If all memory resources are being used,
remove an adapter to make memory
available to the adapter. Disabling the
BIOS on the adapter should correct the
error. See the documentation that comes
with the adapter.

1802 No more I/O space is available for a PCI

adapter.

1. If the error code indicates a particular
PCI or PCI-Express slot or device,
remove that device.

2. Reseat each adapter.

Note: If an error LED is lit on an

adapter, reseat that adapter first; if no
LEDs are lit, reseat each adapter one at
a time, restarting the computer each
time, to isolate the failing adapter.

3. Replace the following components one at
a time, in the order shown, restarting the
computer each time:

a. Failing adapter

b. (Trained service technician only)

System board

36 IBM IntelliStation M Pro Type 6218: Installation Guide

Table 2. POST error messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the part listing in the Problem Determination and Service Guide to determine which components are

customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error codes Description Action

1803 A PCI adapter has requested memory above

1 MB.

1. If the error code indicates a particular
PCI or PCI-Express slot or device,
remove the device.

2. Reseat each adapter.

Note: If an error LED is lit on an

adapter, reseat that adapter first; if no
LEDs are lit, reseat each adapter one at
a time, restarting the computer each
time, to isolate the failing adapter.

3. Replace the following components one at
a time, in the order shown, restarting the
computer each time:

a. Failing adapter

b. (Trained service technician only)

System board

1804 A PCI adapter has requested memory below

1 MB.

1. If the error code indicates a particular
PCI or PCI-Express slot or device,
remove the device.

2. Reseat each adapter.

Note: If an error LED is lit on an

adapter, reseat that adapter first; if no
LEDs are lit, reseat each adapter one at
a time, restarting the computer each
time, to isolate the failing adapter.

3. Replace the following components one at
a time, in the order shown, restarting the
computer each time:

a. Failing adapter

b. (Trained service technician only)

System board

1805 A PCI option ROM checksum error occurred.

1. Remove the failing adapter.

2. Reseat each adapter.

Note: If an error LED is lit on an

adapter, reseat that adapter first; if no
LEDs are lit, reseat each adapter one at
a time, restarting the computer each
time, to isolate the failing adapter.

3. Replace the following components one at
a time, in the order shown, restarting the
computer each time:

a. Failing adapter

b. (Trained service technician only)

System board

Chapter 5. Solving problems 37

Table 2. POST error messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the part listing in the Problem Determination and Service Guide to determine which components are

customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error codes Description Action

1806 A PCI built-in self-test failure occurred.

1. If the error code indicates a particular
PCI or PCI-Express slot or device,
remove that device.

2. Reseat each adapter.

Note: If an error LED is lit on an

adapter, reseat that adapter first; if no
LEDs are lit, reseat each adapter one at
a time, restarting the computer each
time, to isolate the failing adapter.

3. Replace the following components one at
a time, in the order shown, restarting the
computer each time:

a. Failing adapter

b. (Trained service technician only)

System board

1807 and 1808 General PCI error

1. Run the Configuration/Setup Utility
program, select Devices and I/O Ports,
and make sure that the device is
enabled.

2. Reseat each adapter.

Note: If an error LED is lit on an

adapter, reseat that adapter first; if no
LEDs are lit, reseat each adapter one at
a time, restarting the computer each
time, to isolate the failing adapter.

3. Replace the following components one at
a time, in the order shown, restarting the
computer each time:

a. Failing adapter

b. (Trained service technician only)

System board

38 IBM IntelliStation M Pro Type 6218: Installation Guide

Table 2. POST error messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the part listing in the Problem Determination and Service Guide to determine which components are

customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error codes Description Action

1962 No valid startup devices were found. The

computer cannot find the startup drive or
operating system.

1. Reseat the hard disk drive cable.

2. Make sure that the hard disk drive you
want to start from is in the startup
sequence.

a. Run the Configuration/Setup Utility

program, select Startup Options.

b. Check the list of startup devices in

the Startup Device data fields. Is the
drive you want to start from in the
startup sequence?

Yes Exit from this screen; then,

select Exit Setup to exit the
Configuration/Setup menu.
Go to step 2c.

No Follow the instructions on

the screen to add the drive;
then, save the changes and
exit the Configuration/Setup
menu. Restart the computer.

Is an operating system installed?

c.

Yes Turn off the computer. Go to

step 2d.

No Install the operating system

in the computer; then, follow
your operating-system
instructions to shut down
and restart the computer.

During computer startup, watch for

d.

messages indicating a hardware
problem.

e. If the error message still appears, run

the diagnostics to isolate the
problem.

3. Replace the following components one at
a time, in the order shown, restarting the
computer each time:

a. Hard disk drive cable

b. Hard disk drive

c. (Trained service technician only)

System board

2462 A video memory configuration error occurred.

1. Run the Configuration/Setup Utility
program and load the default settings.

2. Reseat the video adapter.

3. Replace the video adapter.

Chapter 5. Solving problems 39

Table 2. POST error messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the part listing in the Problem Determination and Service Guide to determine which components are

customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error codes Description Action

5962 An IDE, CD, or DVD drive configuration error

occurred.

1. Run the Configuration/Setup Utility
program and load the default settings.

2. Reseat the following components:

a. CD or DVD drive cable

b. Battery

Replace the following components one at

3.
a time, in the order shown, restarting the
computer each time:

a. CD or DVD drive

b. CD or DVD drive cable

c. Battery

d. (Trained service technician only)

System board

8603 An error occurred during the mouse (pointing

device) controller test. The addition or
removal of a mouse, or a failing system
board can cause this error.

Note: This error also can occur if electrical

power was lost for a very brief period and
then restored. In this case, turn off the
computer for at least 5 seconds; then, turn it
back on.

1. Reseat the mouse (pointing device) cable
and make sure that it is connected to the
correct connector on the computer.

2. Complete the following steps:
a. Turn off the computer.
b. Disconnect the mouse (pointing

device) from the computer.

c. Turn on the computer.

If the error message does not reappear,
the mouse (pointing device) is probably
failing. See the documentation that
comes with the device for additional
testing information.

3. Run the diagnostic tests to isolate the
problem.

4. Replace the following components one at
a time, in the order shown, restarting the
computer each time:

a. Mouse (pointing device)

b. (Trained service technician only)

System board

12000 A processor machine check error occurred.

1. Update the system BIOS code.

2. (Trained service technician only) Reseat
the microprocessor.

3. (Trained service technician only) Replace
the microprocessor.

19990650 AC power has been restored.

1. Reseat the power cord.

2. (Trained service technician only) Check
for interruption of the external power.

3. Replace the power cord.

40 IBM IntelliStation M Pro Type 6218: Installation Guide

Troubleshooting tables

Use the troubleshooting tables to find solutions to problems that have identifiable
symptoms.

Important: If diagnostic error codes are displayed that are not listed in the following

table, make sure that the latest level of BIOS code is installed.

If you cannot find the problem in these tables, see “Running the diagnostic
programs” and “ Viewing the test log” in the Problem Determination and Service

Guide on the IBM IntelliStation Documentation CD for information about testing the

computer.

If you have just added new software or a new optional device and the computer is
not working; before using the troubleshooting tables, complete the following steps:

1. Remove the software or device that you just added.

2. Run the diagnostic tests to determine whether the computer is running correctly.

3. Reinstall the new software or new device.

CD or DVD drive problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the parts listing in the Problem Determination and Service Guide to determine which components are

customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician),” that step must be performed only by a

trained service technician.

Symptom Action

The CD or DVD drive is not recognized.

A CD or DVD is not working correctly.

1. Make sure that:

v The IDE channel to which the CD or DVD drive is attached

(primary or secondary) is enabled in the Configuration/Setup
Utility program.

v All cables and jumpers are installed correctly.

v The correct device driver is installed for the CD or DVD drive.

Run the CD or DVD drive diagnostic programs.

2.

3. Reseat the CD or DVD drive cable.

4. Replace the following components one at a time, in the order
shown, restarting the computer each time:

a. CD or DVD drive

b. CD or DVD drive cable

c. (Trained service technician only) System board.

1. Clean the CD or DVD.

2. Run the CD or DVD drive diagnostic programs.

3. Reseat the CD or DVD drive cable.

4. Replace the following components one at a time, in the order
shown, restarting the computer each time:

a. CD or DVD drive

b. CD or DVD drive cable

Chapter 5. Solving problems 41

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the parts listing in the Problem Determination and Service Guide to determine which components are

customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician),” that step must be performed only by a

trained service technician.

Symptom Action

The CD or DVD drive tray is not working.

1. Make sure that the computer is turned on.

2. Insert the end of a straightened paper clip into the manual
tray-release opening.

3. Reseat the CD or DVD drive cable.

4. Replace the following components one at a time, in the order
shown, restarting the computer each time:

a. CD or DVD drive

b. CD or DVD drive cable

Diskette drive problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the parts listing in the Problem Determination and Service Guide to determine which components are

customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician),” that step must be performed only by a

trained service technician.

Symptom Action

The diskette drive activity LED stays lit, or the
computer bypasses the diskette drive.

1. If there is a diskette in the drive, make sure that:

v The diskette drive is enabled in the Configuration/Setup

Utility program.

v The diskette is good and not damaged. (Try another

diskette if you have one.)

v The diskette is inserted correctly in the drive.

v The diskette contains the necessary files to start the

computer.

v The software program is working correctly.

v The cable is installed correctly (in the proper orientation).

To prevent diskette drive read/write errors, make sure that

2.
the distance between monitors and diskette drives is at least
76 mm (3 in.).

3. Run the diskette drive diagnostic test.

4. Reseat the diskette drive cable.

5. Replace the following components one at a time, in the order
shown, restarting the computer each time.

a. Diskette drive cable

b. Diskette drive

c. (Trained service technician only) System board.

42 IBM IntelliStation M Pro Type 6218: Installation Guide

General problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the parts listing in the Problem Determination and Service Guide to determine which components are

customer replaceable units (CRU) and which components are field replaceable units (FRU)

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Symptom Action

A cover lock is broken, an
indicator LED is not working, or

If the part is a CRU, replace it. If the part is a FRU, the part must be replaced by a
trained service technician.

a similar problem has occurred.

Hard disk drive problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the parts listing in the Problem Determination and Service Guide to determine which components are

customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician),” that step must be performed only by a

trained service technician.

Symptom Action

Not all drives are recognized by the hard disk drive
diagnostic test (the Fixed Disk test).

The computer stops responding during the hard disk drive
diagnostic test.

A hard disk drive was not detected while the operating
system was being started.

A hard disk drive passes the diagnostic Fixed Disk Test,
but the problem remains.

Remove the drive that is indicated by the diagnostic tests;
then, run the hard disk drive diagnostic test again. If the
remaining drives are recognized, replace the drive that
you removed with a new one.

Remove the hard disk drive that was being tested when
the computer stopped responding and run the diagnostic
test again. If the hard disk drive diagnostic test runs
successfully, replace the drive that you removed with a
new one.

Reseat all hard disk drives and cables; then, run the hard
disk diagnostic tests again.

Run the diagnostic SCSI Fixed Disk Test (see “Starting
the diagnostic programs and viewing the test log” in the
Problem Determination and Service Guide).

Note: This test is not available on computers that have

RAID arrays or computers that have IDE or S ATA hard
disk drives.

Chapter 5. Solving problems 43

Intermittent problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the parts listing in the Problem Determination and Service Guide to determine which components are

customer replaceable units (CRU) and which components are field replaceable units (FRU)

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Symptom Action

A problem occurs only
occasionally and is difficult to
detect.

Make sure that:

v All cables and cords are connected securely to the rear of the computer and

attached options.

v When the computer is turned on, air is flowing from the front of the computer at

the fan grille. If there is no airflow, the fan is not working. This can cause the
computer to overheat and shut down.

v Make sure that the SCSI bus and devices are configured correctly and that the

last external device in each SCSI chain is terminated correctly.

44 IBM IntelliStation M Pro Type 6218: Installation Guide

Keyboard, mouse, or pointing-device problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the parts listing in the Problem Determination and Service Guide to determine which components are

customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician),” that step must be performed only by a

trained service technician.

Symptom Action

All or some keys on the keyboard do not work.

The mouse or pointing device does not work.

1. Make sure that:

v The keyboard cable is securely connected to the

computer, and that the keyboard and mouse cables
are not reversed.

v The computer and monitor are turned on.

Replace the following components one at a time, in

2.
the order shown, restarting the computer each time.

v Keyboard

v (Trained service technician) System board.

1. Make sure that:

v The mouse or pointing-device cable is securely

connected and that the keyboard and mouse
cables are not reversed.

v The mouse or pointing device drivers are installed

correctly.

Replace the following components one at a time, in

2.
the order shown, restarting the computer each time:

a. Mouse or pointing device

b. (Trained service technician only) System board.

Chapter 5. Solving problems 45

Memory problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the parts listing in the Problem Determination and Service Guide to determine which components are

customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician),” that step must be performed only by a

trained service technician.

Symptom Action

The amount of system memory that is displayed is less
than the amount of installed physical memory.

1. Make sure that:

v The memory modules are seated correctly.
v Yo u have installed the correct type of memory.
v If you changed the memory, you updated the

memory configuration in the Configuration/Setup
Utility program.

v All banks of memory are enabled. The computer

might have automatically disabled a memory bank
when it detected a problem, or a memory bank
might have been manually disabled.

Check the POST error log for error message 289:

2.

v If the DIMM was disabled by a

system-management interrupt (SMI), replace the
DIMM.

v If the DIMM was disabled by the user or by the

POST, run the Configuration/Setup Utility program
and enable the DIMM. Save the settings and
restart the computer.

Replace the following components one at a time, in

3.
the order shown, restarting the computer each time:

v DIMM

v (Trained service technician only) System board.

Microprocessor problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the parts listing in the Problem Determination and Service Guide to determine which components are

customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician),” that step must be performed only by a

trained service technician.

Symptom Action

The computer emits a continuous beep during the POST,
indicating that the startup (boot) microprocessor is not
working correctly.

46 IBM IntelliStation M Pro Type 6218: Installation Guide

1. (Trained service technician only) Reseat the
microprocessor.

2. (Trained service technician only) Replace the
microprocessor.

Monitor or video problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the parts listing in the Problem Determination and Service Guide to determine which components are

customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician),” that step must be performed only by a

trained service technician.

Symptom Action

The screen is blank.

Only the cursor appears. See “Solving undetermined problems” in the Problem

The monitor works when you turn on the computer, but
the screen goes blank when you start some application
programs.

1. Make sure that:

v The computer power cord is connected to the

computer and a working electrical outlet.

v The monitor cables are connected correctly.

v The monitor is turned on and the brightness and

contrast controls are adjusted correctly.

Important: In some memory configurations, the

3-3-3 beep code might sound during the POST,
followed by a blank monitor screen. It this occurs
and the Boot Fail Count option in the Start

Options of the Configuration/Setup Utility program

is set to enabled (its default setting), you must
restart the computer three times to force the
system BIOS to reset the CMOS values to the
default configuration (the memory connector or
bank of connectors enabled).

Make sure that damaged BIOS code is not affecting

2.
the video, (see “Recovering from a POST/BIOS
update failure” in the Problem Determination and
Service Guide).

3. Replace the following components one at a time, in
the order shown, restarting the computer each time.

a. Monitor

b. Video adapter (if one is installed)

c. (Trained service technician only) System board.

Determination and Service Guide.

1. Make sure that:

v The application program is not setting a display

mode that is higher than the capability of the
monitor.

v Yo u installed the necessary device drivers for the

applications.

Replace the monitor.

2.

Chapter 5. Solving problems 47

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the parts listing in the Problem Determination and Service Guide to determine which components are

customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician),” that step must be performed only by a

trained service technician.

Symptom Action

The monitor has screen jitters, or the screen image is
wavy, unreadable, rolling, or distorted.

1. If the monitor self-tests show that the monitor is
working properly, consider the location of the monitor.
Magnetic fields around other devices (such as
transformers, appliances, fluorescent lights, and other
monitors) can cause screen jitter or wavy unreadable,
rolling, or distorted screen images. If this happens,
turn off the monitor.

Attention: Moving a color monitor while it is turned

on might cause screen discoloration.

Move the device and the monitor al least 305 mm (12
in.) apart, and turn on the monitor.

Notes:

a. To prevent diskette drive read/write errors, make

sure that the distance between the monitor and
any external diskette drive is at least 76 mm (3
in.).

b. Non-IBM monitor cables might cause

unpredictable problems.

Replace the following components one at a time, in

2.
the order shown, restarting the computer each time:

a. Monitor

b. Video adapter (if one is installed)

c. (Trained services technician only) System board.

Wrong characters appear on the screen.

1. If the wrong language is displayed, update the BIOS
code with the correct language.

2. Replace the following components one at a time, in
the order shown, restarting the computer each time:

a. Video adapter (if one is installed)

b. (Trained service technician only) System board.

48 IBM IntelliStation M Pro Type 6218: Installation Guide

Power problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the parts listing in the Problem Determination and Service Guide to determine which components are

customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician),” that step must be performed only by a

trained service technician.

Symptom Action

The power-control button does not work, and the reset
button, if supported, does work.

The computer does not start.

The computer does not turn off.

1. (Trained service technician only) Reseat the power
switch/LED assembly cable.

2. Replace the following components one at a time, in
the order shown, restarting the computer each time:

a. (Trained service technician only) Power

switch/LED assembly

b. (Trained service technician only) System board

1. Make sure that:

v The power cords are correctly connected to the

computer and to a working electrical outlet.

v The type of memory that is installed is correct.

If you just installed an optional device, remove it, and

2.
restart the computer. If the computer now starts, you
might have installed more devices than the power
supply supports.

3. Override the front panel power control button:

a. Disconnect the computer power cords.

b. Reconnect the power cords.

(Trained service technician only) If the computer does
not start, replace the system board.

4. See “Solving Undetermined Problems” in the Problem
Determination and Service Guide.

1. Determine whether you are using an Advanced
Configuration and Power Interface (ACPI) or
non-ACPI operating system. If you are using a
non-ACPI operating system, complete the following
steps:

a. Press Ctrl+Alt+Delete

b. Turn off the computer by pressing the

power-control button for four seconds.

c. If the computer fails POST and the power-control

button does not work, disconnect the power cord.

If the problem remains or if you are using an

2.
ACPI-aware operating system, the problem could be
with the system board.

Chapter 5. Solving problems 49

Serial port problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the parts listing in the Problem Determination and Service Guide to determine which components are

customer replaceable units (CRU) and which components are field replaceable units (FRU)

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Symptom Action

The number of serial ports that
are identified by the operating
system is less than the number
of installed serial ports.

A serial device does not work.

1. Make sure that:

v Each port is assigned a unique address in the Configuration/Setup Utility

program and none of the serial ports are disabled.

v The serial port adapter (if one is present) is seated correctly.

Replace the failing serial port adapter.

2.

1. Make sure that:

v The device is compatible with the computer.
v The serial port is enabled and is assigned a unique address.
v The device is connected to the correct connector, (see “System-board

external connectors” in the Problem Determination and Service Guide).

Reseat the failing serial device.

2.

3. Replace the following components one at a time, in the order shown, restarting
the computer each time:

a. Failing serial device

b. (Trained service technician only) System board

Software problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the parts listing in the Problem Determination and Service Guide to determine which components are

customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Symptom Action

A suspected software problem
occurred.

1. To determine whether the problem is caused by the software, make sure that:

v The computer has the minimum memory that is needed to use the software.

For memory requirements, see the information that comes with the software.
If you have just installed an adapter or memory, you might have a
memory-address conflict.

v The software is designed to operate on the computer.
v Other software works on the computer.
v The software works on another computer.

If you received any error messages when using the software program, see the

2.
information that comes with the software for a description of the messages and
suggested solutions to the problem.

3. Contact the place where you purchased the software.

50 IBM IntelliStation M Pro Type 6218: Installation Guide

Universal Serial Bus port problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the parts listing in the Problem Determination and Service Guide to determine which components are

customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Symptom Action

All or some keys on the USB
keyboard do not work.

The USB mouse or USB
pointing device does not work.

A USB device does not work.

1. If you have installed a USB keyboard, run the Configuration/Setup Utility
program and enable keyboardless operation to prevent the POST error
message 301 from being displayed during startup.

2. Make sure that the computer and the monitor are turned on.

3. If a USB hub is in use, disconnect the USB device from the hub and connect it
directly to the computer.

4. Replace the following components one at a time, in the order shown, restarting
the computer each time:

a. Keyboard

b. (Trained service technician only) System board

1. Make sure that:

v The mouse or pointing-device USB cable is securely connected to the

computer.

v The mouse or pointing device drivers are installed correctly.

v Keyboardless operation has been enabled in the Configuration/Setup Utility

program.

If a USB hub is in use, disconnect the USB device from the hub and connect it

2.
directly to the computer.

3. Replace the following components one at a time, in the order shown, restarting
the computer each time:

a. Mouse or pointing device

b. (Trained service technician only) System board

1. Run the USB diagnostics, (see “Running the diagnostic programs” in the
Problem Determination and Service Guide).

2. Make sure that:

v The correct USB device driver is installed.
v The operating system supports USB devices.
v A standard PS/2 keyboard or mouse is not connected to the computer. If it

is, a USB keyboard or mouse will not work during POST.

Make sure that the USB configuration options are set correctly in the

3.
Configuration/Setup Utility program menu (see the User’s Guide for more
information).

4. If you are using a USB hub, disconnect the USB device from the hub and
connect it directly to the computer.

Chapter 5. Solving problems 51

System-board error LEDs

The following illustration shows the locations of the LEDs on the system board. You
might need to refer to this illustration when solving problems with the computer.

An error LED is lit to indicate a problem with a specific component. After a problem
is corrected, its LED will not be lit the next time the computer is restarted; if the
problem remains, the LED will be lit again. See “Diagnostics” in the Problem

Determination and Service Guide on the IBM IntelliStation Documentation CD for

additional information.

DIMM 4 LED

DIMM 3 LED
DIMM 2 LED

DIMM 1 LED

System
error LED

Product Recovery program

The Product Recovery program is on a hidden partition on the hard disk. The
Product Recovery program runs independently of the operating system and
reinstalls the operating system and preinstalled software.

If you are using FDISK, Disk Management, or another utility to reformat the hard
disk, you might see the partition where the Product Recovery program is stored. Do
not delete this partition; otherwise, the Product Recovery program will be lost.

If the hard disk drive, including the partition where the Product Recovery program is
located, becomes damaged or if you replace the hard disk drive, contact IBM to
order the IBM Product Recovery CD to recover the preinstalled operating system,
application programs, and device drivers. See Appendix A, “Getting help and
technical assistance,” on page 53 for details.

52 IBM IntelliStation M Pro Type 6218: Installation Guide

Microprocessor fan LED

Appendix A. Getting help and technical assistance

If you need help, service, or technical assistance or just want more information
about IBM products, you will find a wide variety of sources available from IBM to
assist you. This appendix contains information about where to go for additional
information about IBM and IBM products, what to do if you experience a problem
with your Eserver
for service, if it is necessary.

Before you call

Before you call, make sure that you have taken these steps to try to solve the
problem yourself:

v Check all cables to make sure that they are connected.

v Check the power switches to make sure that the system and any optional

devices are turned on.

v Use the troubleshooting information in your system documentation, and use the

diagnostic tools that come with your system. Information about diagnostic tools is
in the Hardware Maintenance Manual and Troubleshooting Guide or Problem

Determination and Service Guide on the IBM Documentation CD that come with

your system.

™

or IntelliStation system or optional device, and whom to call

Note: For some IntelliStation models, the Hardware Maintenance Manual and

Troubleshooting Guide is available only from the IBM support Web site.

v Go to the IBM support Web site at http://www.ibm.com/support/ to check for

technical information, hints, tips, and new device drivers or to submit a request
for information.

can solve many problems without outside assistance by following the

You
troubleshooting procedures that IBM provides in the online help or in the
documentation that is provided with your IBM product. The documentation that
comes with Eserver and IntelliStation systems also describes the diagnostic tests
that you can perform. Most Eserver and IntelliStation systems, operating systems,
and programs come with documentation that contains troubleshooting procedures
and explanations of error messages and error codes. If you suspect a software
problem, see the documentation for the operating system or program.

Using the documentation

Information about your IBM Eserver or IntelliStation system and preinstalled
software, if any, or optional device is available in the documentation that comes with
the product. That documentation can include printed documents, online documents,
readme files, and help files. See the troubleshooting information in your system
documentation for instructions for using the diagnostic programs. The
troubleshooting information or the diagnostic programs might tell you that you need
additional or updated device drivers or other software. IBM maintains pages on the
World Wide Web where you can get the latest technical information and download
device drivers and updates. To access these pages, go to
http://www.ibm.com/support/ and follow the instructions. Also, some documents ar
available through the IBM Publications Ordering System at
http://www.elink.ibmlink.ibm.com/public/applications/publications/ cgibin/pbi.cgi.

© Copyright IBM Corp. 2005 53

Getting help and information from the World Wide Web

On the World Wide Web, the IBM Web site has up-to-date information about IBM

Eserver and IntelliStation systems, optional devices, services, and support. The

address for IBM xSeries and BladeCenter information is
http://www.ibm.com/eserver/xseries/. The address for IBM IntelliStation information
is http://www.ibm.com/intellistation/.

You can find service information for IBM systems and optional devices at
http://www.ibm.com/pc/support/.

Software service and support

Through IBM Support Line, you can get telephone assistance, for a fee, with usage,
configuration, and software problems with xSeries servers, BladeCenter products,
IntelliStation workstations, and appliances. For information about which products are
supported by Support Line in your country or region, see
http://www.ibm.com/services/sl/products/.

For more information about Support Line and other IBM services, see
http://www.ibm.com/services/, or see http://www.ibm.com/planetwide/ for support
telephone numbers. In the U.S. and Canada, call 1-800-IBM-SERV
(1-800-426-7378).

Hardware service and support

You can receive hardware service through IBM Services or through your IBM
reseller, if your reseller is authorized by IBM to provide warranty service. See
http://www.ibm.com/planetwide/ for support telephone numbers, or in the U.S. and
Canada, call 1-800-IBM-SERV (1-800-426-7378).

In the U.S. and Canada, hardware service and support is available 24 hours a day,
7 days a week. In the U.K., these services are available Monday through Friday,
from 9 a.m. to 6 p.m.

54 IBM IntelliStation M Pro Type 6218: Installation Guide

Appendix B. Notices

This publication was developed for products and services offered in the U.S.A.

IBM may not offer the products, services, or features discussed in this document in
other countries. Consult your local IBM representative for information on the
products and services currently available in your area. Any reference to an IBM
product, program, or service is not intended to state or imply that only that IBM
product, program, or service may be used. Any functionally equivalent product,
program, or service that does not infringe any IBM intellectual property right may be
used instead. However, it is the user’s responsibility to evaluate and verify the
operation of any non-IBM product, program, or service.

IBM may have patents or pending patent applications covering subject matter
described in this document. The furnishing of this document does not give you any
license to these patents. Yo u can send license inquiries, in writing, to:

IBM Director of Licensing
IBM Corporation
North Castle Drive
Armonk, NY 10504-1785
U.S.A.

Edition notice

INTERNATIONAL

BUSINESS MACHINES CORPORATION PROVIDES THIS

PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS
OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES
OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE. Some jurisdictions do not allow disclaimer of express or
implied warranties in certain transactions, therefore, this statement may not apply to
you.

This information could include technical inaccuracies or typographical errors.
Changes are periodically made to the information herein; these changes will be
incorporated in new editions of the publication. IBM may make improvements and/or
changes in the product(s) and/or the program(s) described in this publication at any
time without notice.

Any references in this publication to non-IBM Web sites are provided for
convenience only and do not in any manner serve as an endorsement of those
Web sites. The materials at those Web sites are not part of the materials for this
IBM product, and use of those Web sites is at your own risk.

IBM may use or distribute any of the information you supply in any way it believes
appropriate without incurring any obligation to you.

© Copyright International Business Machines Corporation, 2005. All rights
reserved.

U.S. Government Users — Use, duplication, or disclosure restricted by GSA ADP
Schedule Contract with IBM Corp.

© Copyright IBM Corp. 2005 55

Trademarks

The following terms are trademarks of International Business Machines Corporation
in the United States, other countries, or both:

Active Memory Predictive Failure

Analysis
Active PCI PS/2
Active PCI-X ServeRAID
Alert on LAN ServerGuide
BladeCenter ServerProven
C2T Interconnect TechConnect
Chipkill ThinkPad
EtherJet Trivoli
e-business logo Trivoli Enterprise

Eserver Update Connector

FlashCopy Wake on LAN
IBM XA-32
IBM (logo) XA-64
IntelliStation X-Architecture
NetBAY XceL4
Netfinity XpandOnDemand
NetView xSeries
OS/2 WARP

Intel, MMX, and Pentium are trademarks of Intel Corporation in the United States,
other countries, or both.

Important notes

Microsoft, Windows, and Windows NT are trademarks of Microsoft Corporation in
the United States, other countries, or both.

UNIX is a registered trademark of The Open Group in the United States and other
countries.

Java and all Java-based trademarks and logos are trademarks of Sun
Microsystems, Inc. in the United States, other countries, or both.

Adaptec and HostRAID are trademarks of Adaptec, Inc., in the United States, other
countries, or both.

Linux is a trademark of Linus Torvalds in the United States, other countries, or both.

Red Hat, the Red Hat “Shadow Man” logo, and all Red Hat-based trademarks and
logos are trademarks or registered trademarks of Red Hat, Inc., in the United States
and other countries.

Other company, product, or service names may be trademarks or service marks of
others.

Processor speeds indicate the internal clock speed of the microprocessor; other
factors also affect application performance.

56 IBM IntelliStation M Pro Type 6218: Installation Guide

CD-ROM drive speeds list the variable read rate. Actual speeds vary and are often
less than the maximum possible.

When referring to processor storage, real and virtual storage, or channel volume,
KB stands for approximately 1000 bytes, MB stands for approximately 1 000 000
bytes, and GB stands for approximately 1 000 000 000 bytes.

When referring to hard disk drive capacity or communications volume, MB stands
for 1 000 000 bytes, and GB stands for 1 000 000 000 bytes. Total user-accessible
capacity may vary depending on operating environments.

Maximum internal hard disk drive capacities assume the replacement of any
standard hard disk drives and population of all hard disk drive bays with the largest
currently supported drives available from IBM.

Maximum memory may require replacement of the standard memory with an
optional memory module.

IBM makes no representation or warranties regarding non-IBM products and
services that are ServerProven®, including but not limited to the implied warranties
of merchantability and fitness for a particular purpose. These products are offered
and warranted solely by third parties.

IBM makes no representations or warranties with respect to non-IBM products.
Support (if any) for the non-IBM products is provided by the third party, not IBM.

Some software may differ from its retail version (if available), and may not include
user manuals or all program functionality.

Product recycling and disposal

This unit must be recycled or discarded according to applicable local and national
regulations. IBM encourages owners of information technology (IT) equipment to
responsibly recycle their equipment when it is no longer needed. IBM offers a
variety of product return programs and services in several countries to assist
equipment owners in recycling their IT products. Information on IBM product
recycling offerings can be found on IBM’s Internet site at
http://www.ibm.com/ibm/environment/products/prp.shtml.

Notice: This mark applies only to countries within the European Union (EU) and

Norway.

This appliance is labeled in accordance with European Directive 2002/96/EC
concerning waste electrical and electronic equipment (WEEE). The Directive
determines the framework for the return and recycling of used appliances as

Appendix B. Notices 57

applicable throughout the European Union. This label is applied to various products
to indicate that the product is not to be thrown away, but rather reclaimed upon end
of life per this Directive.

Remarque : Cette marque s’applique uniquement aux pays de l’Union Européenne

et à la Norvège.

L’etiquette du système respecte la Directive européenne 2002/96/EC en matière de
Déchets des Equipements Electriques et Electroniques (DEEE), qui détermine les
dispositions de retour et de recyclage applicables aux systèmes utilisés à travers
l’Union européenne. Conformément à la directive, ladite étiquette précise que le
produit sur lequel elle est apposée ne doit pas être jeté mais être récupéré en fin
de vie.

Battery return program

This product may contain a sealed lead acid, nickel cadmium, nickel metal hydride,
lithium, or lithium ion battery. Consult your user manual or service manual for
specific battery information. The battery must be recycled or disposed of properly.
Recycling facilities may not be available in your area. For information on disposal of
batteries outside the United States, go to
http://www.ibm.com/ibm/environment/products/batteryrecycle.shtml or contact your
local waste disposal facility.

In the United States, IBM has established a return process for reuse, recycling, or
proper disposal of used IBM sealed lead acid, nickel cadmium, nickel metal hydride,
and battery packs from IBM equipment. For information on proper disposal of these
batteries, contact IBM at 1-800-426-4333. Have the IBM part number listed on the
battery available prior to your call.

In the Netherlands, the following applies.

For Taiwan: Please recycle batteries.

58 IBM IntelliStation M Pro Type 6218: Installation Guide

Electronic emission notices

IBM IntelliStation M Pro Type 6218

Federal Communications Commission (FCC) statement

Note: This equipment has been tested and found to comply with the limits for a

Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to
try to correct the interference by one or more of the following measures:

v Reorient or relocate the receiving antenna.

v Increase the separation between the equipment and receiver.

v Connect the equipment into an outlet on a circuit different from that to which the

receiver is connected.

v Consult an IBM authorized dealer or service representative for help.

Properly shielded and grounded cables and connectors must be used in order to
meet FCC emission limits. Proper cables and connectors are available from IBM
authorized dealers. IBM is not responsible for any radio or television interference
caused by using other than recommended cables and connectors or by
unauthorized changes or modifications to this equipment. Unauthorized changes or
modifications could void the user’s authority to operate the equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that may
cause undesired operation.

Responsible party:

International Business Machines Corporation
New Orchard Road
Armonk, NY 10504
Telephone: [phone]

FOR HOME OR OFFICE USE

Tested To Comply
With FCC Standards

Industry Canada Class B emission compliance statement

This Class B digital apparatus complies with Canadian ICES-003.

Avis de conformité à la réglementation d’Industrie Canada

Cet appareil numérique de la classe B est conforme à la norme NMB-003 du
Canada.

European Union EMC Directive conformance statement

This product is in conformity with the protection requirements of EU Council
Directive 89/336/EEC on the approximation of the laws of the Member States

Appendix B. Notices 59

relating to electromagnetic compatibility. IBM cannot accept responsibility for any
failure to satisfy the protection requirements resulting from a nonrecommended
modification of the product, including the fitting of non-IBM option cards. This
product has been tested and found to comply with the limits for Class B Information
Technology Equipment according to CISPR 22/European Standard EN 55022. The
limits for Class B equipment were derived for typical residential environments to
provide reasonable protection against interference with licensed communication
devices.

Japanese Voluntary Control Council for Interference (VCCI) statement

Power cords

For your safety, IBM provides a power cord with a grounded attachment plug to use
with this IBM product. To avoid electrical shock, always use the power cord and
plug with a properly grounded outlet.

IBM power cords used in the United States and Canada are listed by Underwriter’s
Laboratories (UL) and certified by the Canadian Standards Association (CSA).

For units intended to be operated at 115 volts: Use a UL-listed and CSA-certified
cord set consisting of a minimum 18 AWG, Type SVT or SJT, three-conductor cord,
a maximum of 15 feet in length and a parallel blade, grounding-type attachment
plug rated 15 amperes, 125 volts.

For units intended to be operated at 230 volts (U.S. use): Use a UL-listed and
CSA-certified cord set consisting of a minimum 18 AWG, Type SVT or SJT,
three-conductor cord, a maximum of 15 feet in length and a tandem blade,
grounding-type attachment plug rated 15 amperes, 250 volts.

For units intended to be operated at 230 volts (outside the U.S.): Use a cord set
with a grounding-type attachment plug. The cord set should have the appropriate
safety approvals for the country in which the equipment will be installed.

IBM power cords for a specific country or region are usually available only in that
country or region.

IBM power cord part
number Used in these countries and regions

02K0546 China

13F9940 Australia, Fiji, Kiribati, Nauru, New Zealand, Papua New Guinea

60 IBM IntelliStation M Pro Type 6218: Installation Guide

IBM power cord part
number Used in these countries and regions

13F9979 Afghanistan, Albania, Algeria, Andorra, Angola, Armenia, Austria,

Azerbaijan, Belarus, Belgium, Benin, Bosnia and Herzegovina,
Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape
Verde, Central African Republic, Chad, Comoros, Congo
(Democratic Republic of), Congo (Republic of), Cote D’lvoire
(Ivory Coast), Croatia (Republic of), Czech Republic, Dahomey,
Djibouti, Egypt, Equatorial Guinea, Eritrea, Estonia, Ethiopia,
Finland, France, French Guyana, French Polynesia, Germany,
Greece, Guadeloupe, Guinea, Guinea Bissau, Hungary, Iceland,
Indonesia, Iran, Kazakhstan, Kyrgyzstan, Laos (People’s
Democratic Republic of), Latvia, Lebanon, Lithuania, Luxembourg,
Macedonia (former Yugoslav Republic of), Madagascar, Mali,
Martinique, Mauritania, Mauritius, Mayotte, Moldova (Republic of),
Monaco, Mongolia, Morocco, Mozambique, Netherlands, New
Caledonia, Niger, Norway, Poland, Portugal, Reunion, Romania,
Russian Federation, Rwanda, Sao Tome and Principe, Saudi
Arabia, Senegal, Serbia, Slovakia, Slovenia (Republic of),
Somalia, Spain, Suriname, Sweden, Syrian Arab Republic,
Tajikistan, Tahiti, Togo, Tunisia, Turkey, Turkmenistan, Ukraine,
Upper Volta, Uzbekistan, Vanuatu, Vietnam, Wallis and Futuna,
Yugoslavia (Federal Republic of), Zaire

13F9997 Denmark

14F0015 Bangladesh, Lesotho, Maceo, Maldives, Namibia, Nepal,

Pakistan, Samoa, South Africa, Sri Lanka, Swaziland, Uganda

14F0033 Abu Dhabi, Bahrain, Botswana, Brunei Darussalam, Channel

Islands, China (Hong Kong S.A.R.), Cyprus, Dominica, Gambia,
Ghana, Grenada, Iraq, Ireland, Jordan, Kenya, Kuwait, Liberia,
Malawi, Malaysia, Malta, Myanmar (Burma), Nigeria, Oman,
Polynesia, Qatar, Saint Kitts and Nevis, Saint Lucia, Saint Vincent
and the Grenadines, Seychelles, Sierra Leone, Singapore, Sudan,
Tanzania (United Republic of), Trinidad and Tobago, United Arab
Emirates (Dubai), United Kingdom, Yemen, Zambia, Zimbabwe

14F0051 Liechtenstein, Switzerland

14F0069 Chile, Italy, Libyan Arab Jamahiriya

14F0087 Israel

1838574 Antigua and Barbuda, Aruba, Bahamas, Barbados, Belize,

Bermuda, Bolivia, Brazil, Caicos Islands, Canada, Cayman
Islands, Costa Rica, Colombia, Cuba, Dominican Republic,
Ecuador, El Salvador, Guam, Guatemala, Haiti, Honduras,
Jamaica, Japan, Mexico, Micronesia (Federal States of),
Netherlands Antilles, Nicaragua, Panama, Peru, Philippines,
Taiwan, United States of America, Venezuela

24P6858 Korea (Democratic People’s Republic of), Korea (Republic of)

34G0232 Japan

36L8880 Argentina, Paraguay, Uruguay

49P2078 India

49P2110 Brazil

Appendix B. Notices 61

IBM power cord part
number Used in these countries and regions

6952300 Antigua and Barbuda, Aruba, Bahamas, Barbados, Belize,

Bermuda, Bolivia, Caicos Islands, Canada, Cayman Islands,
Colombia, Costa Rica, Cuba, Dominican Republic, Ecuador, El
Salvador, Guam, Guatemala, Haiti, Honduras, Jamaica, Mexico,
Micronesia (Federal States of), Netherlands Antilles, Nicaragua,
Panama, Peru, Philippines, Saudi Arabia, Thailand, Taiwan,
United States of America, Venezuela

62 IBM IntelliStation M Pro Type 6218: Installation Guide

Index

A

acoustical noise emissions 7

B

beep codes 30
Boot Menu 15

using 17

Broadcom NetXtreme Gigabit Ethernet Boot Agent

enabling

17

general 15

C

cables

length

6

cabling

connectors

on rear of computer 11

CD-ROM drive

eject

button 8

Class B electronic emission notice 59
computer

cabling

11

configuring 15
model number 1
registration 25
serial number 1
turning it off 12
turning it on 11

configuration programs

Broadcom

NetXtreme Gigabit Ethernet Boot

Agent 15
Configuration/Setup Utility program 16
configuring

the

computer 15

the Ethernet controller 23

connectors

rear

11

controller

Ethernet

23

controls and indicators 8
cooling 7
creating

an

emergency recovery diskette

in

Windows 26

an IBM Enhanced Diagnostics diskette 27

D

data rate, Ethernet controller 23
diagnostic

tools

29

diskette

drive

activity LED 8

eject button 8
IBM Enhanced Diagnostics, creating 27

diskette (continued)

recovery

repair

for

Windows 26

diskette drive

problem

42

documentation CD 1

overview 2
starting 2
using 2

E

electrical input 7
electronic emission Class B notice 59
enabling

Broadcom

NetXtreme Gigabit Ethernet Boot

Agent 17
environment 7
error LEDs 52
Ethernet

high

performance modes 23

integrated on system board 23
modes 23
teaming 23

Ethernet controller

configuring

23

Ethernet controller configuration 16
Ethernet controller, configuring 23

F

FCC Class B notice 59
features and specifications 7

H

heat output 7

I

information, related documentation 3
input/output connectors

rear

11

intermittent problems 44

K

keyboard problems 45, 46

L

LEDs

activity

8, 9

system board error 52
license agreement 15
Linux

registering

your computer 25

© Copyright IBM Corp. 2005 63

M

memory module, specifications 7
memory problems 46
microprocessor specifications 7
modes, Ethernet 23

N

notes, important 56
notices

electronic

emission 59

FCC, Class B 59

Notices used 4

O

operating system setup program

running

12

P

PCI expansion slots 7
power

control

button 9

problems 49
power cords 60
power supply specifications 7
power-on LED 8, 9
power-on self-test (POST) 30
problems

diskette

general 43

intermittent 44

keyboard 45, 46

keyboard, USB 51

memory 46

mouse 45, 46

mouse, USB 51

pointing device, USB 51

power 49

serial port 50

software 50

troubleshooting 29

USB port 51
product recovery program

using

drive 42

52

S

Safety information v
SCSISelect Utility program 23
serial port problems 50
size 7
software, problems 50
starting

Configuration/Setup

Utility program 16

SCSISelect Utility program 23

the documentation CD 2
starting the computer 12
system specifications 7
system-board error LEDs 52

T

trademarks 56
troubleshooting 29
Turning off the computer 12
turning on the computer 12
turning the computer on 11

U

United States electronic emission Class B notice 59
United States FCC Class B notice 59
Universal Serial Bus (USB) problems 51
USB port problems 51

keyboard, USB 51

mouse, USB 51

pointing device, USB 51
using

Boot

Menu program 17

Product Recovery Program 52

the documentation CD 2
utility program

Configuration/Setup

16

SCSISelect 23
Utility program

Configuration/Setup

16

V

video controller 7

specifications 7

R

recovery repair diskette

creating

in

Windows 26

Red Hat

registering

registering

your

registering your computer

in

Red Hat Linux 25

running

the

64 IBM IntelliStation M Pro Type 6218: Installation Guide

your computer 25

computer 25

operating system setup program 12

W

weight 7

X

xSeries

Web

address 1



Part Number: 31R1996

Printed in USA

(1P) P/N: 31R1996