Page 1
Hard ware Mainte n ance Man u al
IBM IntelliStation E Pro Type 6204 and
Ty pe 6214
Page 2
Page 3
Hard ware Mainte n ance Man u al
IBM IntelliStation E Pro Type 6204 and
Ty pe 6214
Page 4
Note
Before using this information and the product it supports, be sure to read the general information under “Notices” on
page 165.
Second Edition (June 2002
The following paragraph does not apply to the United Kingdom or any country where such provisions are
inconsistent with local law.
INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION ″AS IS″ WITHOUT
WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE
IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do
not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement may not
apply to you.
This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the
information herein; these changes will be incorporated in new editions of the publication. IBM may make
improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time.
This publication was developed for products and services offered in the United States of America. IBM may not
offer the products, services, or features discussed in this document in other countries, and the information is subject
to change without notice. Consult your local IBM representative for information on the products, services, and
features available in your area.
Requests for technical information about IBM products should be made to your IBM reseller or IBM marketing
representative.
© Copyright International Business Machines Corporation 2001. All rights reserved.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.
Page 5
About this manual
This manual contains diagnostic information, a Symptom-to-FRU index, service
information, error indications, and configuration information for the IBM
IntelliStation E Pro Type 6204 and Type 6214 computer.
Important: This manual is intended for trained servicers who are familiar with
IBM PC computer products. Before servicing an IBM product, be sure
to review “Safety information” on page 131.
Important safety information
Be sure to read all caution and danger statements in this book before performing
any of the instructions.
Leia todas as instruções de cuidado e perigo antes de executar qualquer operação.
Prenez connaissance de toutes les consignes de type Attention et
Danger avant de procéder aux opérations décrites par les instructions.
© Copyright IBM Corp. 2001 iii
Page 6
Lesen Sie alle Sicherheitshinweise, bevor Sie eine Anweisung ausführen.
Accertarsi di leggere tutti gli avvisi di attenzione e di pericolo prima di effettuare
qualsiasi operazione.
Lea atentamente todas las declaraciones de precaución y peligro ante de llevar a
cabo cualquier operación.
Online support
Use the World Wide Web (WWW) to download diagnostic, BIOS flash, and device
driver files, and documents.
The Web address is:
http://www.ibm.com/pc/support
iv Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214
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Contents
About this manual ..........iii
Important safety information ........iii
Online support .............iv
General checkout ..........1
General information .........3
Features and specifications for the desktop model . . 4
Desktopmodel ............4
Towermodel.............5
Workstationfeatures............6
Reliability, availability, and serviceability features . . 6
Controls and indicators ...........8
Computeroperation............9
Turningonthecomputer.........9
Turningoffthecomputer.........10
Diagnostics.............11
Power-on Self Test (POST) .........11
Small computer system interface messages (some
models)................12
Diagnostic programs and error messages ....12
Textmessages ............13
Starting the diagnostic programs ......13
Using the Device Driver and IBM Enhanced
Diagnostics CD ...........14
Creating an IBM Enhanced Diagnostics
diskette..............14
Using the Enhanced diagnostics diskette....15
Viewing the test log ..........15
Diagnostic error messages .........15
Other diagnostic programs .........15
Software error messages ..........16
System programs ............16
Troubleshooting the Ethernet controller .....16
Network connection problems .......16
Ethernet controller troubleshooting chart . . . 17
Ethernet controller messages........18
Novell NetWare or IntraNetWare computer
ODIdriverteamingmessages......18
NDIS (Windows 2000 and XP) Event Viewer
messages.............20
Ethernetteamingmessages.......22
Intel Boot Agent messages .........24
Recovering your operating system and preinstalled
software...............25
Recovering or installing device drivers ....25
Recovering the operating system ......26
Performing a partial or full recovery ....26
Using the Recovery Repair diskette .....26
Using ConfigSafe and the Save Our System (SOS)
feature...............27
Erasing a lost or forgotten password (clearing
CMOS)................28
Recovering from a POST/BIOS update failure . . . 29
Replacing the battery ...........29
Configuration ............31
Using the IBM Setup Utility program......31
Starting the IBM Setup Utility program ....31
IBM Setup Utility main menu choices ....32
Main ..............32
Devices..............33
Startup..............33
Advanced .............34
Security .............34
Power..............35
Exit...............36
Using the SCSISelect Utility program (some models) 36
Starting the SCSISelect Utility program ....36
SCSISelect menu choices .........37
Using the Intel Boot Agent Utility program ....37
Starting the Intel Boot Agent Utility program . . 38
Intel Boot Agent Utility menu choices ....38
Installing options ..........41
Before you begin ............41
System reliability considerations ......42
Desktopmodel.............42
Major components of the desktop model . . . 42
System board.............43
System board internal cable connectors . . . 44
System board external connectors .....44
CMOSrecoveryjumper........45
Installing options in a desktop model.....45
Removingthecover .........45
Removing the frame support bracket ....46
Working with adapters ........46
Internaldrives...........50
Memory module installation.......55
Security U-bolt installation .......56
Replacingthecover..........56
Towermodel..............57
System and PCI extender boards ......58
System board internal cable connectors . . . 59
System board external cable connectors . . . 60
CMOSrecoveryjumper........61
Installing options in a tower model .....61
Moving the stabilizing feet .......61
Side cover removal ..........63
Support bracket removal ........64
Working with adapters ........65
Internaldriveinstallation........69
Memory module installation.......74
Security U-bolt installation .......75
Replacingthecover..........77
Connecting external options .........77
Input/output connector locations ......78
Desktopmodel...........78
Towermodel............78
© Copyright IBM Corp. 2001 v
Page 8
Input/output connectors .........78
Video connector ...........79
Keyboard connector .........80
Mouse connector ..........80
Parallel connector ..........81
Serial connectors...........82
Ethernet connector ..........82
Universal Serial Bus connectors......82
Audio connectors ..........83
Ultra160 SCSI connector ........83
FRU information (service only) ....87
Desktopmodel.............87
Adapter retainer............87
Airbaffle..............87
Fan................88
Power/LED switch ...........88
Power supply ............89
Processor / fan sink ..........89
Speaker...............90
System board.............91
Towermodel..............92
Adapter fan .............92
Adapter guide ............93
Adapter retainer............93
Bezel ...............94
Bezel release latch ...........94
Fan................95
Handle cap .............96
Harddrivecage............97
PCI extender board ...........97
Power/LED switch ...........98
Power supply ............99
Processor / fan sink ..........100
Speaker..............101
System board ............102
Top/sidecover............104
Symptom-to-FRU index .......105
Beepsymptoms ............105
Nobeepsymptoms...........108
Diagnostic error codes ..........109
Errorsymptoms ............112
POST error codes ............114
ServeRAID..............119
Undetermined problems..........119
Parts listing Intellistation E Pro . . . 121
System, Type 6204 ............121
Recovery CDs, Type 6204 ........124
System, Type 6214 ............125
Recovery CDs, Type 6214 ........127
Keyboards ..............128
Related service information .....131
Safety information............131
General safety ............131
Electrical safety............132
Safety inspection guide .........133
Handling electrostatic discharge-sensitive
devices ..............134
Grounding requirements ........135
Safety notices (multi-lingual translations) . . . 135
Send us your comments! .........164
Problem determination tips.........165
Notices ...............165
Trademarks..............166
vi Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214
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General checkout
The system diagnostic programs are stored on the Device Drivers and IBM Enhanced
Diagnostics CD. These programs are the primary method of testing the major
components of the workstation: The system board, Ethernet controller, video
controller, RAM, keyboard, mouse (pointing device), diskette drive, serial ports,
hard drives, and parallel port. You can also use them to test some external devices.
See “Diagnostics” on page 11.
Also, if you cannot determine whether a problem is caused by the hardware or by
the software, you can run the diagnostic programs to confirm that the hardware is
working properly.
When you run the diagnostic programs, a single problem might cause several error
messages. When this occurs, work to correct the cause of the first error message.
After the cause of the first error message is corrected, the other error messages
might not occur the next time you run the test.
A failed system might be part of a shared DASD cluster (two or more systems
sharing the same external storage device(s)). Prior to running diagnostics, verify
that the failing system is not part of a shared DASD cluster.
A system might be part of a cluster if:
v The customer identifies the system as part of a cluster.
v One or more external storage units are attached to the system and at least one of
the attached storage units is additionally attached to another system or
unidentifiable source.
v One or more systems are located near the failing system.
If the failing system is suspected to be part of a shared DASD cluster, all
diagnostic tests can be run except diagnostic tests which test the storage unit
(DASD residing in the storage unit) or the storage adapter attached to the storage
unit.
Notes:
1. For systems that are part of a shared DASD cluster, run one test at a time in
looped mode. Do not run all tests in looped mode, as this could enable the
DASD diagnostic tests.
2. If multiple error codes are displayed, diagnose the first error code displayed.
3. If the computer hangs with a POST error, go to “Symptom-to-FRU index” on
page 105.
4. If the computer hangs and no error is displayed, go to “Undetermined
problems” on page 119.
5. Power supply problems, see “Symptom-to-FRU index” on page 105.
6. Safety information, see “Safety information” on page 131.
7. For intermittent problems, check the error log; see “POST error codes” on
page 114.
© Copyright IBM Corp. 2001 1
Page 10
001 IS THE SYSTEM PART OF A CLUSTER?
YES. Schedule maintenance with the customer. Shut down all
systems related to the cluster. Run storage test.
NO. Go to step 002.
002 IF THE SYSTEM IS NOT PART OF A CLUSTER:
v Power-off the computer and all external devices.
v Check all cables and power cords.
v Set all display controls to the middle position.
v Power-on all external devices.
v Power-on the computer.
v Record any POST error messages displayed on the screen. If an
error is displayed, look up the first error in the “POST error
codes” on page 114.
v Check the System Error Log. If an error was recorded by the
system, see “Symptom-to-FRU index” on page 105.
v Start the Diagnostic Programs. See “Starting the diagnostic
programs” on page 13.
v Check for the following responses:
1. One beep.
2. Readable instructions or the Main Menu.
003 DID YOU RECEIVE BOTH OF THE CORRECT RESPONSES?
NO. Find the failure symptom in “Symptom-to-FRU index” on
page 105.
YES. Run the Diagnostic Programs. If necessary, refer to
“Diagnostic programs and error messages” on page 12.
If you receive an error, go to “Symptom-to-FRU index” on
page 105.
If the diagnostics completed successfully and you still suspect a
problem, see “Undetermined problems” on page 119.
2 Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214
Page 11
General information
The IBM IntelliStation E Pro computer incorporates many of the latest advances in
computing technology and can be expanded and upgraded as needs change. If you
have access to the Internet, you can obtain up-to-date information about the
computer and other IBM computer products at
http://www.ibm.com/pc/intellistation on the World Wide Web.
Refer to the following illustrations for the location of the computer model and
serial number labels. You will need these numbers to register your computer with
IBM.
Note: The illustrations in this document might differ slightly from your hardware.
Desktop model:
Tower model:
Serial number
Serial number
© Copyright IBM Corp. 2001 3
Page 12
Features and specifications for the desktop model
This section describes features and specifications.
Desktop model
The following table provides a summary of the features and specifications of the
desktop model. Some features and specifications are not available on all models.
Microprocessor:
Depending on model:
®
v Intel
v Intel Pentium 4 with 512 KB
Memory:
ECC or NP, depending on model:
v Minimum: 128 MB
v Maximum: 1.0 GB
v Type: PC133 DIMMs
v Slots: two dual inline
Internal drives:
v Hard disk drive: IDE or SCSI
v One of the following:
Power supply:
Expansion bays:
v Two 5.25-in. bays (one CD-ROM
v One 3.5-in. bay (one diskette
PCI expansion slots:
Pentium®4 with 256 KB
Level-2 cache
Level-2 cache
– CD-ROM: IDE
– DVD-ROM: IDE
– CD-RW: IDE
160 watt (90-240 V ac)
drive installed, one hard disk
drive installed)
drive installed)
Three 33 MHz/32-bit
low-profile slots on the system
board
Video adapter:
Depending on model:
v NVIDIA Quadro2 EX LP AGP
adapter with 32 MB video memory
v NVIDIA Quadro4 LP adapter with 64
MB video memory
v Matrox G450 DVI LP adapter with 32
MB video memory
Integrated functions:
v 10BASE-T/100BASE-TX Ethernet
controller on the system board with
RJ-45 Ethernet port
v Two serial ports
v One parallel port
v Two USB ports
v Keyboard port
v Mouse port
v Audio ports
– Line out
– Line in
– Mic
v Dual-channel bus mastering IDE
controller
Size and weight:
v Height: 104 mm (4.1 in.)
v Depth: 412 mm (16.2 in.)
v Width: 360 mm (14.2 in.)
v Weight: approximately 10.9 kg (24 lb)
when fully configured or 6.8 kg (15.0
lb) minimum
Acoustical noise emissions:
v Sound power, idling: 5.1 bel
maximum
v Sound power, operating: 5.2 bel
maximum
Environment:
v Air temperature:
– Computer on: 10° to 35° C (50.0°
to 95.0° F). Altitude: 0 to 2133 m
(6998.0 ft)
– Computer off: 10° to 43° C (50.0°
to 109.4° F). Maximum altitude:
2133 m (6998.0 ft)
v Humidity:
– Computer on: 8% to 80%
– Computer off: 8% to 80%
Heat output:
Approximate heat output in British
thermal units (Btu) per hour
v Minimum configuration: 257 Btu (75
watts)
v Maximum configuration: 686 Btu
(200 watts)
Electrical input:
v Sine-wave input (50-60 Hz) required
v Input voltage low range:
– Minimum: 90 V ac
– Maximum: 137 V ac
v Input voltage high range:
– Minimum: 180 V ac
– Maximum: 265 V ac
v Input kilovolt-amperes (kVA)
approximately:
– Minimum: 0.08 kVA
– Maximum: 0.52 kVA
4 Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214
Page 13
Tower model
The following table provides a summary of the features and specifications of the
tower model. Some features and specifications are not available on all models.
Microprocessor:
One of the following:
®
v Intel
v Intel Pentium 4 with 512 KB
Memory:
ECC or NP, depending on model:
v Minimum: 128 MB
v Maximum: 1.5 GB
v Type: PC133 DIMMs
v Slots: three dual inline
Internal drives:
v Hard disk drive: IDE or SCSI
v One of the following:
Power supply:
Expansion bays:
v Two 5.25-in. bays (1 CD-ROM
v Five 3.5-in. bays (1 diskette drive
PCI expansion slots:
v Three 33 MHz/32-bit slots on
v Two 33 MHz/32-bit slots on the
Pentium®4 with 256 KB
Level-2 cache
Level-2 cache
– CD-ROM: IDE
– DVD-ROM: IDE
– CD-RW: IDE
340 watt (90-240 V ac)
drive installed)
installed)
the system board
adapter extender card
Video adapter:
Depending on model:
v Matrox G450 AGP adapter with 16
MB SDRAM video memory
v Matrox G450 DVI adapter with 32
MB video memory
v NVIDIA Quadro2 Pro AGP adapter
with 64 MB DDR SDRAM video
memory
v NVIDIA Quadro4 adapter with 64
MB video memory
v Fire GL 8800 video adapter with 128
MB video memory
Integrated functions:
v 10BASE-T/100BASE-TX Ethernet
controller on the system board with
RJ-45 Ethernet port
v Two serial ports
v One parallel port
v Two USB ports
v Keyboard port
v Mouse port
v Audio ports
– Line out
– Line in
– Mic
v Dual-channel bus mastering IDE
controller
Size and weight:
v Height: 445 mm (17.5 in.)
v Depth: 498 mm (19.6 in.)
v Width: 165 mm (6.5 in.)
v Weight: approximately 19.5 kg (43 lb)
when fully configured or 15.9 kg (35
lb) minimum
Acoustical noise emissions:
v Sound power, idling: 5.1 bel
maximum
v Sound power, operating: 5.2 bel
maximum
Environment:
v Air temperature:
– Computer on: 10° to 35° C (50.0°
to 95.0° F). Altitude: 0 to 2133 m
(6998.0.7 ft)
– Computer off: 10° to 43° C (50.0°
to 109.4° F). Maximum altitude:
2133 m (6998.0 ft)
v Humidity:
– Computer on: 8% to 80%
– Computer off: 8% to 80%
Heat output:
Approximate heat output in British
thermal units (Btu) per hour
v Minimum configuration: 257 Btu (75
watts)
v Maximum configuration: 1455 Btu
(425 watts)
Electrical input:
v Sine-wave input (50-60 Hz) required
v Input voltage low range:
– Minimum: 90 V ac
– Maximum: 137 V ac
v Input voltage high range:
– Minimum: 180 V ac
– Maximum: 265 V ac
v Input kilovolt-amperes (kVA)
approximately:
– Minimum: 0.08 kVA
– Maximum: 0.52 kVA
General information 5
Page 14
Workstation features
The IntelliStation E Pro takes advantage of advancements in data storage, memory,
systems management, and network environments. The computer includes:
v High performance accelerated graphics port (AGP) graphics
The computer comes with an AGP graphics adapter installed. This
high-performance adapter supports high resolutions and includes many
performance-enhancing features for the operating-system environment.
v Large system memory
The memory bus in the computer supports up to 1.5 GB of system memory. The
memory controller provides error code correction (ECC) support for up to three
industry-standard PC133, 3.3V, 168-pin, 133 Megahertz (MHz), unregistered,
synchronous dynamic random access memory (SDRAM) dual inline memory
modules (DIMMs).
v Systems-management capabilities
The computer comes with features that a network administrator or file server
can can use to remotely manage and control the computer. Some of the features
include: Wake on LAN
Assistant.
v Integrated network environment support
The computer comes with an Ethernet controller on the system board. This
Ethernet controller has an interface for connecting to 10-Mbps or 100-Mbps
networks. The computer automatically selects between 10BASE-T and
100BASE-TX environments. The controller provides full-duplex (FDX) capability,
which enables simultaneous transmission and reception of data on the Ethernet
local area network (LAN).
®
, Remote Administration, and System Migration
Reliability, availability, and serviceability features
Three important computer design features are reliability, availability, and
serviceability (RAS). The RAS features help to ensure the integrity of the data that
is stored on the computer, the availability of the computer when you need it, and
the ease with which you can diagnose and repair problems.
The following is an abbreviated list of the RAS features that the computer
supports. Many of these features are explained in later chapters of this publication.
v Reliability features
– Boot block recovery
– Cooling fans with speed-sensing capability
– Error code correction (ECC) front-side buses (FSBs)
– ECC L2 cache and system memory
– Parity checking on the small computer system interface (SCSI) and peripheral
component interconnect (PCI) buses
– Advanced configuration and power interface (ACPI)
– Power-on self-test (POST)
– Synchronous dynamic random access memory (SDRAM) with serial presence
detect (SPD)
v Availability features
– Advanced Desktop Management Interface (DMI) features
– Auto-restart initial program load (IPL) power supply
– Automatic error retry or recovery
– Automatic computer restart after power failure
– Built-in, menu-driven configuration and setup programs
6 Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214
Page 15
– Built-in, menu-driven SCSI configuration programs (some models)
– Monitoring support for temperatures, voltages, and fan speed
– Upgradable basic input/output system (BIOS), diagnostics and POST
– Wake on LAN (WOL) capability
v Serviceability features
– 3-year warranty
– Adaptec built-in self-test (BIST)
– Preinstalled Ethernet adapter
– CD-ROM-based diagnostics programs
– Diagnostic support of Ethernet adapters
– Error codes and messages
– Processor serial number access
– Read-only memory (ROM) checksums
– Vital product data (VPD); includes serial number information and
replacement part numbers, stored in nonvolatile memory, for easier remote
maintenance
General information 7
Page 16
Controls and indicators
The controls and indicators of the tower and desktop models are identified below.
Ethernet transmit/
receive activity
Note: The front bezel door is not shown here so that the drive bays may be
illustrated.
Ethernet speed 100 Mbps
Ethernet speed
100 Mbs
Diskette drive
activity light
Diskette
eject button
CD-ROM drive
activity light
CD eject
button
Power-control
button
Power-on light
Hard disk drive
activity light
Ethernet transmit
receive activity
8 Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214
CD eject
button
CD-ROM drive
activity light
Diskette eject
button
Diskette drive
activity light
Hard disk drive
activity light
Power-on
light
Power control
button
Page 17
CD-ROM drive eject button: opens and closes the CD tray.
CD-ROM drive activity light: indicates when the CD-ROM drive is in use.
Diskette drive activity light: indicates when the diskette drive is in use.
Diskette drive eject button: releases a diskette from the drive.
Ethernet speed 100 Mbps: when this light is on, the Ethernet speed is 100 Mbps.
When this light is off, the Ethernet speed is 10 Mbps.
Ethernet transmit/receive activity: when this light is on, there is activity between
the computer and the network.
Power-control button: enables you to turn the computer on or off manually.
Power-on light: indicates when the computer is turned on.
Hard disk drive activity light: indicates when the hard disk drive is in use.
Computer operation
The following sections provide information about operating the workstation.
Turning on the computer
Do the following to start the computer:
1. Turn on all peripheral devices first.
2. Press the power-control button on your computer. For the location of the
power- control button, see “Controls and indicators” on page 8.
What you see and hear when you start up your computer depends on the features
installed and the settings in the IBM Setup Utility program.
If power-on self-test (POST) detects a problem, there might be a series of beeps or
no beep, and a numeric error message might appear on the screen. Write down
any beep series and error code numbers with descriptions, then see “Beep
symptoms” on page 105 for the explanation of error codes.
During startup, the following messages might be displayed briefly:
v To start the Product Recovery Program, Press F11
v Hit <F2> if you want to run SETUP
v Press CTRL+A for SCSISelect Utility (some models only)
To use these features, press the appropriate function key or keys quickly. The
messages appear for only seconds. For more information about these messages, see
“Using the IBM Setup Utility program” on page 31 and “Using the SCSISelect
Utility program (some models)” on page 36.
During startup, you might not see Hit <F2> if you want to run SETUP.Ifyou
want to see the prompt, see instructions for displaying the prompt in “Using the
IBM Setup Utility program” on page 31.
The IBM Setup Utility program will help you configure your computer with
passwords, PCI adapter configuration, and other options. The IBM Setup Utility
General information 9
Page 18
menu is displayed at the top of the screen. To navigate the menu and screen items,
follow the directions on the right of the screen.
The operating system and application programs initiate from the hard disk drive.
If your computer is attached to a network, the computer will begin attaching to
any LANs and remote applications to which you have access. A network
administrator can also ″wake up″ your computer (start it remotely) to download
programs or gather information about computer performance.
Turning off the computer
Turn off the computer as follows:
Statement 5:
CAUTION:
The power-control button on the device and the power switch on the power
supply do not turn off the electrical current supplied to the device. The device
also might have more than one power cord. To remove all electrical current from
the device, ensure that all power cords are disconnected from the power source.
2
1
v Press the power control button on the front of the computer. This starts orderly
shutdown of the operating system, if this feature is supported by your operating
system, and places the computer in standby mode.
Note: After turn off the computer, wait at least 5 seconds before you press the
power control button to turn on the computer again.
v Press and hold the power control button for more than 4 seconds to cause an
immediate shutdown of the computer and place the computer in standby mode.
You can use this feature if the operating system stops functioning.
v If you cannot use the power control button to turn off your computer,
disconnect the computer power cords from the electrical outlets.
Note: After disconnecting the power cords, wait approximately 15 seconds for
your computer to stop running.
Important: In some circumstances, the computer might not turn off immediately
when you press the power control button. If this happens, press and
hold the power control button until the computer turns off.
10 Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214
Page 19
Diagnostics
Power-on Self Test (POST) .........11
Small computer system interface messages (some
models)................12
Diagnostic programs and error messages ....12
Textmessages ............13
Starting the diagnostic programs ......13
Using the Device Driver and IBM Enhanced
Diagnostics CD ...........14
Creating an IBM Enhanced Diagnostics
diskette..............14
Using the Enhanced diagnostics diskette....15
Viewing the test log ..........15
Diagnostic error messages .........15
Other diagnostic programs .........15
Software error messages ..........16
System programs ............16
Troubleshooting the Ethernet controller .....16
Network connection problems .......16
Ethernet controller troubleshooting chart . . . 17
Power-on Self Test (POST)
When you turn on the computer, it performs a series of tests to check the operation
of system components and some of the options that are installed in the computer.
This series of tests is called the power-on self-test or POST.
If POST finishes without detecting any problems, the first window of the operating
system or application program appears.
Ethernet controller messages........18
Novell NetWare or IntraNetWare computer
ODI driver teaming messages ......18
NDIS (Windows 2000 and XP) Event Viewer
messages.............20
Ethernetteamingmessages.......22
Intel Boot Agent messages .........24
Recovering your operating system and preinstalled
software...............25
Recovering or installing device drivers ....25
Recovering the operating system ......26
Performing a partial or full recovery ....26
UsingtheRecoveryRepairdiskette.....26
Using ConfigSafe and the Save Our System (SOS)
feature...............27
Erasing a lost or forgotten password (clearing
CMOS)................28
Recovering from a POST/BIOS update failure . . . 29
Replacing the battery ...........29
Notes:
1. If you have a user password set, you must type the password and press Enter,
when prompted, before the operating system will load.
2. A single problem might cause several error messages. When this occurs, work
to correct the cause of the first error message. After you correct the cause of the
first error message, the other error messages usually will not occur the next
time you run the test.
The possible types of beep codes are as follows:
Repeating long beeps
Indicates that a memory error has occurred. Ensure that all DIMMs are
correctly installed.
One long beep and two short beeps
Indicates that a video error has occurred and the BIOS cannot initialize the
video screen to display any additional information. Ensure that the video
adapter is correctly installed.
For information about specific beep codes, see “Beep symptoms” on page 105.
© Copyright IBM Corp. 2001 11
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Small computer system interface messages (some models)
If the computer has an Ultra160 SCSI adapter installed and you receive a SCSI
error message when running the SCSISelect Utility program, refer to the following
table for actions to take if you receive an error message.
Note: If your system does not have a SCSI hard disk drive, ignore any message
that indicates that the BIOS is not installed.
Table 1. SCSI messages
SCSI
Messages
All One or more of the following might be causing the problem.
Description
v A failing SCSI device (adapter or drive)
v An improper SCSI configuration
v Duplicate SCSI IDs in the same SCSI chain
v An improperly installed SCSI terminator
v A defective SCSI terminator
v An improperly installed cable
v A defective cable
Action: Verify that:
v The external SCSI devices are turned on. External SCSI devices
must be turned on before the computer.
v The cables for all external SCSI devices are connected correctly.
v The last device in each SCSI chain is terminated properly.
v The SCSI devices are configured correctly.
If the above items are correct, run the diagnostic programs to obtain
additional information about the failing device.
Diagnostic programs and error messages
The system diagnostic programs are stored on the Device Drivers and IBM Enhanced
Diagnostics CD. These programs are the primary method of testing the major
components of the computer.
Diagnostic error messages indicate that a problem exists; they are not intended to
be used to identify a failing part. Troubleshooting and servicing of complex
problems that are indicated by error messages should be performed by trained
service personnel.
Sometimes the first error to occur causes additional errors. In this case, the
computer displays more than one error message. Always follow the suggested
action instructions for the first error message that appears.
The following sections contain the error codes that might appear in the detailed
test log and summary log, when running the diagnostic programs.
The error code format is as follows:
fff-ttt-iii-date-cc-text message
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where:
fff is the three-digit function code that indicates the function being tested
when the error occurred. For example, function code 089 is for the
microprocessor.
ttt is the three-digit failure code that indicates the exact test failure that was
encountered.
iii is the three-digit device ID.
date is the date that the diagnostic test was run and the error recorded.
cc are the check digits that are used to verify the validity of the information.
text message
is the diagnostic message that indicates the reason for the problem.
Text messages
The diagnostic text message format is as follows:
Function Name: Result (test specific string)
where:
Function Name
is the name of the function being tested when the error occurred. This
corresponds to the function code (fff) given in the previous list.
Result can be one of the following:
Passed
This result occurs when the diagnostic test completes without any
errors.
Failed This result occurs when the diagnostic test discovers an error.
User Aborted
This result occurs when you stop the diagnostic test before it is
complete.
Not Applicable
This result occurs when you specify a diagnostic test for a device
that is not present.
Aborted
This result occurs when the test could not proceed because of the
system configuration.
Warning
This result occurs when a possible problem is reported during the
diagnostic test, such as when a device that is to be tested is not
installed.
Test Specific String
is additional information that is used to analyze the problem.
Starting the diagnostic programs
The IBM Enhanced Diagnostics programs isolate problems from the computer
hardware and software The programs run independently of the operating system,
and must be run either from a CD or diskette. This method of testing is generally used
when other methods are not accessible or have not been successful in isolating a
problem suspected to be hardware related.
Diagnostics 13
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A Device Drivers and IBM Enhanced Diagnostics CD comes with your computer. You
can also download the latest diskette image of the diagnostics from
http://www.ibm.com/pc/support on the World Wide Web.
Using the Device Driver and IBM Enhanced Diagnostics CD
Be certain that the computer will start up with the CD-ROM drive as the first
startup device. If not, use the IBM Setup Utility to change the first startup device
(see “Using the IBM Setup Utility program” on page 31). Do the following to run
the Device Driver and IBM Enhanced Diagnostics CD:
1. Insert the Device Drivers and Enhanced Diagnostics CD into the CD-ROM drive.
2. Turn off your computer and any attached devices.
3. Turn on all attached devices; then, turn on your computer.
4. Follow the instructions on the screen.
5. When you finish running the IBM Enhanced Diagnostics and Utilities program,
exit from the program and remove the CD from the drive.
6. If you used the IBM Setup Utility to change the first startup device, restore it to
the original setting.
Creating an IBM Enhanced Diagnostics diskette
The IBM Enhanced Diagnostics diskette is used to test hardware components on
your computer.
You can create an IBM Enhanced Diagnostics diskette one of three ways:
v Create a diskette using Access IBM
v Download a program image from the World Wide Web
v Create a diskette from the Product Recovery Program
Do the following to create the diagnostics diskette using Access IBM:
1. From the Access IBM menu, click Protect data.
2. Click Creating emergency diskettes.
3. Click Diagnostic diskette.
4. Follow the instructions on the screen.
To create a startable IBM Enhanced Diagnostics diskette from the World Wide Web:
1. Go to http://www.ibm.com/pc/support/ on the World Wide Web.
2. Download the diagnostics file for your computer to a hard disk drive directory
(not to a diskette).
3. Go to a DOS prompt and change to the directory where the file was
downloaded.
4. Insert a blank high-density diskette in diskette drive A.
5. Type filename a: where filename is the name of the file you downloaded from the
Web, and press Enter.
The downloaded Web file is self-extracting and will be copied to the diskette.
When the copy completes, store the diskette in a safe place.
To create an IBM Enhanced Diagnostics diskette from The Product Recovery
Program:
1. Shut down the operating system and restart the computer.
2. When the prompt, To start the Product Recovery Program, press F11 is
displayed, press F11.
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3. From the main menu, select System Utilities.
4. Select Create a diagnostic diskette.
Using the Enhanced diagnostics diskette
Do the following to start the IBM Enhanced Diagnostics diskette:
1. Turn off any attached devices and your computer.
2. Insert the IBM Enhanced Diagnostics diskette into the diskette drive.
3. Turn on all attached devices; then turn on your computer.
4. Follow the instructions on the screen.
Viewing the test log
The test log records data about system failures and other pertinent information.
The test log will not contain any information until after the diagnostic program has
run.
Note: If you already are running the diagnostic program, begin with step 4.
Do the following to view the test log:
1. Insert the IBM Enhanced Diagnostics diskette or the Device Drivers and IBM
Enhanced Diagnostics CD.
2. Shut down your operating system and restart the computer.
3. If a user password is set, the system prompts you for it. Type the password,
and press Enter.
4. Run the appropriate diagnostics program and when the Diagnostic Programs
screen appears, select Utility.
5. Select View Test Log from the list that appears; then follow the instructions on
the screen.
6. Save the test log to a file on a diskette or to your hard disk.
Note: The system maintains the test-log data while the system is turned on.
When you turn off the power to the computer, the test log is cleared.
Diagnostic error messages
Diagnostic error messages are described in “Diagnostic error codes” on page 109.
Important: If diagnostic error messages are displayed that are not listed in
“Diagnostic error codes” on page 109, make sure that the system has
the latest levels of BIOS code and diagnostics installed.
Other diagnostic programs
The computer contains diagnostic programs designed specifically for the Windows
operating environment. Because these diagnostics work with the operating system,
they test hardware and analyze certain software components. These diagnostic
programs are especially useful for isolating operating system and device driver
problems.
Do the following to use PC-Doctor for Windows:
1. On the Windows desktop, click Start”PC-Doctor.
2. Follow the instructions on the screen. Help is available online.
Diagnostics 15
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Software error messages
These messages appear if a problem or conflict is detected by the application
program, the operating computer, or both. Error messages for operating system
and other software problems are typically text messages, but they also can be
numeric codes. For information about these software error messages, see the
information supplied with the operating system and application program.
To determine if problems are caused by the software, verify that:
1. The computer has the minimum memory requirements needed to use the
software. For memory requirements, see the information that comes with the
software.
Note: If you have just installed an adapter or memory, you might have a
memory address conflict.
2. The software is designed to operate on your computer.
3. Other software works on your computer.
4. The software that you are using works on another computer.
If you received any error messages when using the software program, see the
information that comes with the software for a description of the messages and
solutions to the problem.
System programs
System programs include POST, BIOS and the IBM Setup Utility program. IBM
may make changes and enhancements to these programs, and makes these updates
available as downloadable files on the World Wide Web.
These programs can be updated on individual computers through the system
board’s flash memory module (electrically erasable programmable read-only
memory, or EEPROM) by starting the computer using a flash update diskette.
Instructions for using the system program updates are available in a README file
that is included in the update files on the World Wide Web at
http://www.ibm.com/pc/support.
To update system programs (flash the EEPROM):
1. Insert a system program update (flash) diskette into the diskette drive (drive A)
in the computer. System program updates are available at
http://www.ibm.com/pc/support.
2. Turn on the computer. If it is on already, you must turn it off and back on
again. The update begins.
Troubleshooting the Ethernet controller
This section provides troubleshooting information for problems that might occur
with the 10/100 Mbps Ethernet controller.
Network connection problems
If the Ethernet controller cannot connect to the network, check the following:
v Make sure that the cable is installed correctly.
The network cable must be securely attached at all connections. If the cable is
attached but the problem persists, try a different cable.
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If you set the Ethernet controller to operate at 100 Mbps, you must use Category
5 cabling.
If you directly connect two workstations (without a hub), or if you are not using
a hub with X ports, use a crossover cable.
Note: To determine whether a hub has an X port, check the port label. If the
label contains an X, the hub has an X port.
v Determine if the hub supports auto-negotiation. If not, try configuring the
integrated Ethernet controller manually to match the speed and duplex mode of
the hub.
v Check the LAN activity light on the rear of the computer. The LAN activity light
illuminates when the Ethernet controller sends or receives data over the Ethernet
network. If the LAN activity light is off, make sure that the hub and network are
operating and that the correct device drivers are loaded.
v Make sure that you are using the correct device drivers, supplied with your
computer.
v Check for operating system-specific causes for the problem.
v Make sure that the device drivers on your computer and the server are using the
same protocol.
v Test the Ethernet controller.
The way you test the Ethernet controller depends on which operating system
you are using (see the Ethernet controller device driver README file).
Ethernet controller troubleshooting chart
You can use the following troubleshooting chart to find solutions to 10/100 Mbps
Ethernet controller problems that have definite symptoms.
Table 2. Ethernet troubleshooting chart
Ethernet controller problem Suggested Action
The computer stops running
when loading device drivers.
The LAN activity light does
not light.
Data is incorrect. Check the following:
The PCI BIOS IRQ settings are incorrect.
Check the following:
v Determine if the IRQ setting assigned to the Ethernet controller is also assigned to
another device in the IBM Setup Utility program.
Although interrupt sharing is possible for PCI devices, some devices do not
function well when they share an interrupt with a dissimilar PCI device. Try
changing the IRQ assigned to the Ethernet controller or the other device.
v Make sure that you are using the most recent device driver available from the
Wo rl d Wi d e We b.
v Run the network diagnostic program.
Check the following:
v Make sure that you have loaded the network device drivers.
v The network might be idle. Try sending data from this workstation.
v Run diagnostics on the LEDs.
v The function of this LED can be changed by device driver load parameters. If
necessary, remove any LED parameter settings when you load the device drivers.
v Make sure that you are using Category 5 cables when operating the computer at
100 Mbps.
v Make sure that the cables do not run close to noise-inducing sources like
fluorescent lights.
Diagnostics 17
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Table 2. Ethernet troubleshooting chart (continued)
Ethernet controller problem Suggested Action
The Ethernet controller
stopped working when
another adapter was added
to the computer.
The Ethernet controller
stopped working without
apparent cause.
Check the following:
v Make sure that the cable is connected to the Ethernet controller.
v Make sure that your PCI computer BIOS code is current.
v Reseat the adapter.
v Determine if the IRQ setting assigned to the Ethernet adapter is also assigned to
another device in the IBM Setup Utility program.
Although interrupt sharing is possible for PCI devices, some devices do not
function well when they share an interrupt with a dissimilar PCI device. Try
changing the IRQ assigned to the Ethernet adapter or the other device.
Check the following:
v Run diagnostics for the Ethernet controller.
v Try a different connector on the hub.
v Reinstall the device drivers. Refer to your operating system documentation and to
“Recovering or installing device drivers” on page 25 in this publication.
Ethernet controller messages
The integrated Ethernet controller might display messages from the following
device drivers:
v Novell NetWare or IntraNetWare computer open data-link interface (ODI)
v Network driver interface specification (NDIS) adapter for level 4.0 (Windows
NT)
Novell NetWare or IntraNetWare computer ODI driver teaming
messages
This section provides explanations of the error messages for the Novell NetWare or
IntraNetWare computer ODI driver, and suggested actions to resolve each problem.
Table 3. NetWare driver messages for the Ethernet controller
Message Description
Couldn’t allocate resources. Explanation: An unknown error has occurred when trying to allocate needed
resources for the AFT Module.
Action:
v Check the computer configuration. If the problem persists, contact the
network administrator.
v Verify that the Ethernet controller is enabled. If the Ethernet controller is
enabled, run the diagnostic programs.
AFT group for primary adapter in
slot nnn already exists.
Error locating device control table
(DCT) addresses in internal table.
Make sure that you have loaded
LAN drivers after loading
AFT.NLM.
Insufficient number of arguments
specified.
Explanation: An attempt was made to rebind an adapter already in an AFT
group.
Action: Check the AFT slot numbers for existing AFT teams. If the problem
persists, contact the network administrator
Explanation: The bind command was entered prior to loading the device
driver. The device driver must be loaded after loading AFT.NLM, but before
any bind command can be issued.
Action: Load the driver for the supported adapter and try loading the AFT
module again. If the problem persists, contact the network administrator.
Explanation: The appropriate or expected number of parameters was not
entered in a command.
18 Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214
Action: Check the parameters required for the given command. If the problem
persists, contact the network administrator.
Page 27
Table 3. NetWare driver messages for the Ethernet controller (continued)
Message Description
Duplicate slot numbers detected. Explanation: An attempt has been made to bind the same slot number more
than once.
Action: Check the slot numbers entered during the bind. Adapter slot numbers
must be valid and unique. If the problem persists, contact the network
administrator.
’xxx’ is not supported for AFT
team.
Explanation: A bind command has been issued for adapters not supported by
AFT.NLM.
Action: Make sure that you attempt to bind only adapters supported by
AFT.NLM.
Primary and Secondary adapters
do not match. AFT group is not
created.
Explanation: A bind command was entered for an adapter team that is a
combination of computer and client adapters. An AFT team must be a
grouping of the same classification of adapter.
Action: Verify that all the adapters bound in a team are of the same
classification.
Requested number of Secondary
cards are not found.
Explanation: The number of adapters specified in the bind command could not
be located.
Action: Verify the numbers and slot locations of the adapters to be bound. If
the problem persists, contact the network administrator.
Failed to create AFT group. Make
sure that the drivers for supported
Explanation: Binding of protocol failed. Protocol is either not bound to any
adapter or is bound to more than one adapter in the group.
adapters are loaded, primary
adapter is bound to protocols, and
Action: Ensure that the protocol is bound to only one adapter in an AFT team.
secondary adapter is not bound to
any protocols.
Error identifying slot numbers for
the specified board names.
Explanation: The mapping between the board name entered and the slot
number for an adapter could not be established.
Can’t unbind specified slot from
AFT group. Make sure that the slot
you specified is for the primary
adapter in an AFT group.
LAN adapter at slot nnnn (Port
0xaa) failed to reset. Check the
state of the adapter.
AFT is not supported on this
version of NetWare.
Action: Check the board name for the adapter before issuing the bind
command. If the problem persists, contact the network administrator
Explanation: The number entered in the unbind command was not the
primary adapter in an AFT group.
Action: Reissue the unbind command and specify the slot number for the
primary adapter
Explanation: The adapter that you specified could not be initialized.
Action:
1. Load the driver for the supported adapter.
2. Check that the adapter is seated properly in the slot and try loading the
AFT module again.
If the problem persists, contact the network administrator.
Explanation: The NetWare on your computer is not a version supported by
AFT.
Action: Load and bind AFT only on supported versions of NetWare (currently
version 4.11 and above).
Diagnostics 19
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Table 3. NetWare driver messages for the Ethernet controller (continued)
Message Description
Failed to allocate resources tags. Explanation: An unknown error has occurred when trying to allocate needed
resources for the AFT module.
Action: Check computer configuration. If the problem persists, contact the
network administrator.
Please unload all LAN drivers
before unloading AFT.NLM.
Explanation: An attempt was made to unload the AFT.NLM module before
unloading the adapter driver.
Action: Unload the adapter driver before unloading the AFT module.
NDIS (Windows 2000 and XP) Event Viewer messages
This section contains the error messages for the NDIS 4.0 drivers. The explanation
and recommended action are included with each message.
Table 4. NDIS (Windows 2000 or Windows XP) Event Viewer messages for the Ethernet controller
Error code
(hex)
0x00 Explanation: The driver could not register the specified interrupt.
0x01 Explanation: One of the PCI adapters did not get the required resources.
Description
Action: Contact the network administrator for assistance. The driver may need to be reinstalled. If
the problem persists, run diagnostics to determine if the hardware has failed.
Action: Contact the network administrator. The driver may need to be reinstalled. If the problem
persists, run diagnostics to determine if the hardware has failed.
0x02 Explanation: Bad node address (multicast address).
Action: Make sure the locally administered address is valid, if one is specified. The address can not
be a multicast address.
0x03 Explanation: Failed self-test.
Action: Make sure a cable is attached to the Ethernet connector.
0x0D Explanation: Could not allocate enough memory for transmit queues.
Action:
v If you have Windows 2000, do the following:
1. From the Windows 2000 desktop, click Start”Control Panel”Networks”Adapters.
2. Select your IBM Ethernet adapter from the list.
3. Click Properties”Advanced.
4. Lower the resource values that apply to the transmit queue.
v If you have Windows XP Professional, do the following:
1. Click Start”Control Panel”Network Connections”Local Area Connection.
2. Select your IBM Ethernet adapter from the list.
3. Click Properties”Advanced.
4. Lower the resource values that apply to the transmit queue.
20 Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214
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Table 4. NDIS (Windows 2000 or Windows XP) Event Viewer messages for the Ethernet controller (continued)
Error code
Description
(hex)
0x0E Explanation: Could not allocate enough memory for receive queue.
Action:
v If you have Windows 2000, do the following:
1. From the Windows 2000 desktop, click Start”Control Panel”Networks”Adapters.
2. Select your IBM Ethernet adapter from the list.
3. Click Properties”Advanced.
4. Lower the resource values that apply to the transmit queue.
v If you have Windows XP Professional, do the following:
1. Click Start”Control Panel”Network Connections”Local Area Connection.
2. Select your IBM Ethernet adapter from the list.
3. Click Properties”Advanced.
4. Lower the resource values that apply to the transmit queue.
0x0F Explanation: Could not allocate enough memory for other structures.
Action:
v If you have Windows 2000, do the following:
1. From the Windows 2000 desktop, click Start”Control Panel”Networks”Adapters.
2. Select your IBM Ethernet adapter from the list.
3. Click Properties”Advanced.
4. Lower the resource values that apply to the transmit queue.
v If you have Windows XP Professional, do the following:
1. Click Start”Control Panel”Network Connections”Local Area Connection.
2. Select your IBM Ethernet adapter from the list.
3. Click Properties”Advanced.
4. Lower the resource values that apply to the transmit queue.
0x10 Explanation: Did not find any Ethernet controllers.
Action: Contact the network administrator. The driver may need to be reinstalled. If the problem
persists, run diagnostics to determine if the hardware has failed.
0x11 Explanation: Multiple Ethernet controllers found, but none matched the required ID.
Action: Contact the network administrator. The driver may need to be reinstalled. If the problem
persists, run diagnostics to determine if the hardware has failed.
0x13 Explanation: Did not find any Ethernet controllers that matched the required subven/subdev.
Action: Contact the network administrator. The driver may need to be reinstalled. If the problem
persists, run diagnostics to determine if the hardware has failed.
0x16 Explanation: Single adapter found, but multiple instances tried to load.
Action: Contact the network administrator. The driver may need to be reinstalled. If the problem
persists, run diagnostics to determine if the hardware has failed.
0x17 Explanation: Slot parameter not specified in the registry.
Action: Contact the network administrator. The driver may need to be reinstalled. If the problem
persists, run diagnostics to determine if the hardware has failed.
Diagnostics 21
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Table 4. NDIS (Windows 2000 or Windows XP) Event Viewer messages for the Ethernet controller (continued)
Error code
(hex)
All other
4-character
hexadecimal
codes
Description
Action: Contact the network administrator. The driver may need to be reinstalled. If the problem
persists, run diagnostics to determine if the hardware has failed.
Ethernet teaming messages
This section displays the messages associated with Ethernet teaming.
Table 5. NDIS (Windows 2000 or Windows XP) driver teaming messages for the Ethernet controller
Event ID Type Description
01 Error Explanation: Team name and physical adapter name are the same. This is an invalid
configuration.
Action: Reconfigure the adapter team by double-clicking the PROSet iconinthe
control panel.
02 Error Explanation: Unable to allocate required resources.
Action: Free some memory resources and restart.
03 Error Explanation: Unable to read required registry parameters.
Action: Reconfigure the adapter team by double-clicking the PROSet iconinthe
control panel.
04 Error Explanation: Unable to bind to physical adapter.
Action: Reconfigure the adapter team by double-clicking the PROSet iconinthe
control panel.
05 Error Explanation: Unable to initialize an adapter team.
Action: Reconfigure the adapter team by double-clicking the PROSet iconinthe
control panel.
06 Informational Explanation: Te a m nn. Primary adapter is initialized.
Action: None.
07 Informational Explanation: Te a m nn. Secondary adapter is initialized.
Action: None.
08 Informational Explanation: Te a m nn. Team is initialized.
Action: None.
09 Informational Explanation: Te a m nn. Virtual adapter is initialized.
Action: None.
10 Informational Explanation: Te a m nn. Primary adapter is switching over.
Action: None.
11 Warning Explanation: Tea m nn. Adapter link down.
Action: Make sure the adapter is functioning properly.
12 Informational Explanation: Te a m nn. Secondary adapter took over.
Action: None.
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Table 5. NDIS (Windows 2000 or Windows XP) driver teaming messages for the Ethernet controller (continued)
Event ID Type Description
13 Warning Explanation: Tea m nn. Secondary adapter is deactivated from the team.
Action: Make sure the secondary adapter is functioning properly and that the adapter
cable is securely connected to the LAN.
14 Informational Explanation: Te a m nn. Secondary adapter has rejoined the team.
Action: None.
15 Informational Explanation: Te a m nn. Secondary adapter link is working.
Action: None.
16 Error Explanation: Tea m nn. The last adapter has lost its link. Network connection has been
lost.
Action: Shut down the computer and replace the adapters; then restart the computer
to reestablish the connection.
17 Informational Explanation: Te a m nn. An adapter has reestablished the link. Network connection has
been restored.
Action: None.
18 Informational Explanation: Te a m nn. Preferred primary adapter has been detected.
Action: None.
19 Informational Explanation: Te a m nn. Preferred secondary adapter has been detected.
Action: None.
20 Informational Explanation: Te a m nn. Preferred primary adapter took over.
Action: None.
21 Informational Explanation: Te a m nn. Preferred secondary adapter took over.
Action: None.
22 Warning Explanation: Tea m nn. Primary adapter does not sense any probes. Possible reason:
partitioned team.
Action: Make sure the cables of the adapter team are connected to the same LAN
segment. Reconfigure the team if necessary.
23 Error Explanation: A virtual adapter failed to initialize.
Action: Make sure the cable to the adapter is connected to the LAN. Reconfigure if
necessary.
24 Error Explanation: Adapter failed to join because it lacked IPSec TaskOffLoad capabilities.
Action: Replace adapter.
25 Error Explanation: Adapter failed to join because it lacked TCP CheckSum TaskOffLoad
capabilities.
Action: Replace adapter.
26 Error Explanation: Adapter failed to join because it lacked TCP LargeSend TaskOffLoad
capabilities.
Action: Replace adapter.
27 Error Explanation: Adapter failed to join because of insufficient PnP capabilities.
Action: Reconfigure the adapters.
Diagnostics 23
Page 32
Table 5. NDIS (Windows 2000 or Windows XP) driver teaming messages for the Ethernet controller (continued)
Event ID Type Description
28 Error Explanation: Adapter failed to join because MaxFrameSize too small.
Action: Replace adapter.
29 Error Explanation: Adapter failed to join because MulticastList too small.
Action: Replace adapter.
30 Informational Explanation: nn has successfully joined to team configuration.
Action: None
31 Informational Explanation: nn has successfully removed from team configuration.
Action: None
32 Warning Explanation: An illegal loopback situation has occurred on the adapter in device nn.
Action: Check the configuration to verify that all adapters in the team are connected
to 802.3ad compliant switch ports.
33 Warning Explanation: No 802.3ad response from the link partner of any adapters in the team.
Action: Check the configuration to verify that all adapters in the team are connected
to 802.3ad compliant switch ports.
34 Warning Explanation: More than one Link Aggegation Group was found. Only one group will
be functional within the team.
Action: None.
35 Warning Explanation: Initializing team nn with xx missing adapters.
Action: Check the configuration to verify that all the adapters are present and
functioning.
36 Error Explanation: Initializing Team nn failed not all base drivers have the correct mac
address ANS will not load.
Action: Reconfigure the adapters and reassign MAC addresses.
Intel Boot Agent messages
The Intel Boot Agent might display one or more of the following messages during
initialization:
Table 6. Intel Boot Agent messages
Message Description
Information messages
This option has been locked
and cannot be changed.
Explanation: This message appears when you try to change
a configuration setting that has been locked by your system
administrator. This message can appear either from within
the PROSet’s Boot Agent tab when operating in Windows
2000 or Windows XP or from the configuration setup menu
when operating in a stand-alone environment.
Adapter-related error messages
24 Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214
Action: If you think you should be able to change the
configuration setting, consult the system administrator.
Page 33
Table 6. Intel Boot Agent messages (continued)
Message Description
PXE-04: The LAN adapter is
not functioning correctly or
the wrong Boot Agent is
installed. The Boot Agent
cannot continue.
PXE-05: The LAN adapter’s
configuration is corrupted or
has not been initialized. The
Boot Agent cannot continue.
Media test failure, check
cable.
Explanation: The Boot Agent was unable to read one or
more of the adapter PCI configuration registers. The
adapter might be misconfigured, or the wrong Boot Agent
image might be installed on the adapter. The Boot Agent
will return control to the BIOS and not attempt to remote
boot.
Action: Try to update the flash image. If this does not solve
the problem, contact the system administrator.
Explanation: The Boot Agent determined that the adapter
EEPROM checksum is incorrect. The agent will return
control to the BIOS and not attempt to remote boot.
Action: Try to update the flash image. If this does not solve
the problem, contact the system administrator.
Explanation: The adapter did not detect a viable network
connection.
Action: Verify that a network cable has been plugged into
the Ethernet connector.
Recovering your operating system and preinstalled software
This section contains instructions for recovering BIOS code, device drivers,
operating system, and other support software.
Notes:
1. The Product Recovery Program is provided on the computer hard disk drive to
assist with software recovery.
2. The recovery process replaces all information stored on drive C. If possible,
back up your data files before starting this process.
Recovering or installing device drivers
Restoring the factory-preinstalled device drivers is part of the Product Recovery
program and the Device Drivers and IBM Enhanced Diagnostics CD.
On some IBM computers, device drivers are located in the
C:\IBMTOOLS\DRIVERS directory. Other device drivers are on the software
media that come with individual devices.
Notes:
1. Before you can recover or install device drivers, your operating system must be
installed on your computer.
2. Before you start recovering or installing device drivers, make sure that you
have the documentation and software media for the device.
3. Device drivers for IBM devices and the instructions to install them
(README.TXT) are located on the Device Drivers and IBM Enhanced Diagnostics
CD and in the C:\IBMTOOLS\DRIVERS directory.
4. The latest device drivers are also available at
http://www.ibm.com/pc/support/ on the World Wide Web.
Diagnostics 25
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Recovering the operating system
Your computer has the Product Recovery Program on a hidden partition of the
hard disk drive. If the hard disk drive becomes damaged or you replace the hard
disk drive, use the IBM Product Recovery CD to recover the operating system,
applications, and device drivers.
Performing a partial or full recovery
Attention: The Product Recovery program will erase all files on drive C only. A full
recovery will restore the operating system, device drivers, and applications. A partial
recovery will restore your operating system and device drivers without restoring
applications.
Important
If you are recovering your operating system from a Product Recovery CD and
you have more than one CD, always start with Product Recovery CD 1.
Do the following to recover the operating system:
1. If you are recovering your software using a Product Recovery CD, insert the CD
into the CD-ROM or DVD-ROM drive. If you are using the Product Recovery
Program on the hard disk drive, continue to the next step.
2. If possible, shut down your operating system normally.
3. If your computer is still on, turn it off.
Note: If the computer will not turn off after you hold down the power button
for at least four seconds, unplug the power cord and wait a few seconds
before reconnecting it.
4. Turn on your computer. Wait for the prompt:
To start the Product Recovery program, press F11.
Quickly press F11. The prompt displays for only a few seconds. Wait for the
program menu.
If the DOS command prompt or the F11 prompt is not displayed, See “Using
the Recovery Repair diskette”.
5. You might have a choice of operating systems to recover. Select the operating
system you want.
6. Select the recovery options you want and follow the instructions on the screen.
7. When recovery is complete, exit from the program. If necessary, remove the CD
from the CD-ROM or DVD-ROM drive.
8. Restart the computer.
Using the Recovery Repair diskette
In some circumstances, files on your hard disk might become unusable so that the
F11 prompt is not displayed when you start up your computer. Using the
following procedure, you will be able to access the Product Recovery Program on
the hard disk drive.
1. Insert the Recovery Repair diskette.
2. Turn off your computer.
3. Turn on your computer and follow the directions on the screen.
26 Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214
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Note: If the repair operation finishes without error, the F11 prompt will be
displayed the next time the computer is restarted. If an error message is
displayed during the repair operation and the repair operation cannot be
completed, there might be a problem with the Product Recovery
Program or the partition that contains the Product Recovery Program.
Use a Product Recovery CD to access the Product Recovery Program.
Using ConfigSafe and the Save Our System (SOS) feature
Before making any changes to your computer configuration, use ConfigSafe to take
a snapshot of your current operating system configuration. ConfigSafe
automatically takes a snapshot of your operating system configuration the first
time you start your computer. ConfigSafe can be used as a troubleshooting tool,
especially if problems occur after installing a new application or option. ConfigSafe
can take regular snapshots of the computer configuration on a schedule of your
choosing. You can use the snapshot feature to restore configuration settings.
If you need assistance from an IBM technical support representative, use
ConfigSafe to generate a report about recent changes in your configuration before
you call the IBM HelpCenter
the information in this report to help you.
To use ConfigSafe, do one of the following:
v If you have Windows 2000 Professional:
1. From the Windows desktop, click Start ”ConfigSafe ”ConfigSafe.
2. Follow the instructions on the screen.
3. When finished, exit from ConfigSafe.
v If you have Windows XP Professional:
1. Click Start ” Access IBM ” Data backup and restore ” Configuration
backup-and-restore.
2. Click the shortcut button after the description of ConfigSafe.
3. Follow the instructions on the screen.
®
. The IBM technical support representative will use
ConfigSafe has an SOS feature that can be used in DOS if your Windows desktop
becomes unusable. Do the following to use the SOS feature of ConfigSafe:
1. Access a DOS command prompt.
2. At the command prompt, type cd/cfgsafe, and press Enter.
3. Type sos, and press Enter.
4. Select the most recent configuration dated before the start of the problem, and
press Enter.
5. Restart the computer.
Note: If the problem is not resolved, repeat these steps selecting a different saved
configuration.
ConfigSafe has an online help system.
Diagnostics 27
Page 36
Erasing a lost or forgotten password (clearing CMOS)
This section applies to lost or forgotten passwords. For more information about
lost or forgotten passwords, see Access IBM.
To set the CMOS recovery jumper and erase a forgotten password:
1. Review the “Safety information” on page 131.
2. Turn off the computer and all attached devices.
3. Unplug the power cord.
4. Remove the cover. See “Removing the cover” on page 45 or “Side cover
removal” on page 63.
5. Locate the clear CMOS/recovery jumper on the system board, removing any
adapters that impede access to the jumper. See “System board” on page 43 or
“System and PCI extender boards” on page 58 for the location of the jumper.
Note: The following illustration shows the IntelliStation E Pro system board
with the PCI extender card. The desktop model does not have this
extender card, but it is otherwise identical to the illustration.
6. Move the jumper from pins 1 and 2 to the maintenance, or configure, position
(pins 2 and 3).
7. Replace any adapters that were removed and replace the cover. For the
desktop model, see “Replacing the cover” on page 56. For the tower model,
see “Replacing the cover” on page 77.
Note: You can now startup the computer one time without having to use the
28 Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214
CMOS recovery
jumper (J33)
power-on password and start the IBM Setup Utility program. At this
time, you can either delete the old password or set a new user
password. If you do not use the IBM Setup Utility program to change
Page 37
or delete the password, the next time you start the computer, the
original user password will be reinstated.
8. Connect the computer to a power source, keyboard, monitor, and mouse.
9. Turn on the computer. The IBM Setup Utility is displayed.
10. Follow the instructions to erase the existing password or create a new
password.
11. Select Save and exit the Setup Utility and press Enter.
Note: You must remove the cover again to replace the jumper to the normal
setting.
Recovering from a POST/BIOS update failure
If power to your computer is interrupted while POST/BIOS is being updated (flash
update), your computer might not restart correctly. If this happens, perform the
following procedure:
1. Turn off the computer and all attached devices.
2. Unplug all power cords from electrical outlets and remove the computer
cover. For the desktop model, see “Removing the cover” on page 45 and
“Removing the frame support bracket” on page 46. For the tower model, see
“Side cover removal” on page 63 and “Support bracket removal” on page 64.
3. Locate the clear CMOS recovery jumper on the system board, removing any
adapters that impede access to the jumper. See “CMOS recovery jumper” on
page 45 for the location of the CMOS recovery jumper.
4. Move the jumper to the adjacent pair of jumper pins.
5. Replace any adapters that were removed and replace the cover. See
“Replacing the cover” on page 56 or “Replacing the cover” on page 77.
Reconnect the power cords for the computer and monitor to electrical outlets.
6. Insert the POST/BIOS update (flash) diskette into drive A, and turn on the
computer and monitor.
7. After the update session completes, there will be no video and the series of
beeps will end. Remove the diskette from the diskette drive, and turn off the
computer and monitor.
8. Unplug all power cords from electrical outlets, and remove the cover.
9. Remove any adapters that impede access to the CMOS recovery jumper.
10. Replace the clear CMOS recovery jumper to its original position.
11. Replace any adapters that were removed.
12. Replace the cover, and reconnect all cables that were disconnected.
13. Turn on the computer to restart the operating system.
Replacing the battery
When replacing the battery, you must replace it with a lithium battery of the same
type from the same manufacturer. To avoid possible danger, read and follow the
information in “Safety information” on page 131.
To order replacement batteries, call 1-800-772-2227 within the United States, and
1-800-465-7999 or 1-800-465-6666 within Canada. Outside the U.S. and Canada, call
your IBM reseller or IBM marketing representative.
Note: After you replace the battery, you must reconfigure your system and reset
the system date and time.
Diagnostics 29
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Do the following to replace the battery:
1. Follow any special handling and installation instructions supplied with the
replacement battery.
2. Turn off the computer and all attached devices. Disconnect all external cables
and power cords; then remove the computer cover.
3. Do the following to remove the battery:
a. Use one fingernail to press the top of the battery clip away from the battery.
The battery pops up when released.
b. Use your thumb and index finger to lift the battery from the socket.
4. Do the following to insert the new battery:
a. Tilt the battery so that you can insert it into the socket on the side opposite
the battery clip.
b. Press the battery down into the socket until it clicks into place. Make sure
the battery clip holds the battery securely.
5. Replace the cover and connect the cables.
6. Turn on the system.
7. Start the Configuration/Setup Utility program and set configuration
parameters.
v Set the system date and time.
v Set passwords if necessary.
v Save the configuration.
30 Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214
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Configuration
Using the IBM Setup Utility program......31
Starting the IBM Setup Utility program ....31
IBM Setup Utility main menu choices ....32
Main ..............32
Devices..............33
PS/2 Mouse ...........33
Diskette Drive A..........33
Serial Port Setup..........33
USBSetup............33
Parallel Port Setup .........33
VideoSetup...........33
IDEDrivesSetup.........33
Audio Setup ...........33
NetworkSetup..........33
Startup..............33
Advanced .............34
Security .............34
Adapter ROM Security .......34
Security Profile by Device ......34
The following configuration programs are available to configure your computer:
v IBM Setup Utility program
The IBM Setup Utility program is part of the basic input/output system (BIOS)
code that comes with your computer. You can use this program to configure
serial port assignments, change interrupt request (IRQ) settings, change the
device startup sequence, set the date and time, and set passwords.
v SCSISelect Utility program (some models)
If your computer comes with a SCSI adapter, you can use the built-in SCSISelect
Utility program to configure devices that are attached to the SCSI adapter. Use
this program to change default values, resolve configuration conflicts, and
perform a low-level format on a SCSI hard disk drive.
v Intel Boot Agent Utility program
The Intel Boot Agent Utility program is part of the BIOS code that comes with
your computer. You can use this program to change network startup protocols
and startup order, and to set menu wait times.
Remote Administration .......34
SetPasswords..........34
Power..............35
ACPI BIOS IRQ ..........35
ACPI Standby Mode ........35
APMBIOSMode.........35
Power Savings ..........35
After Power Failure ........35
Low Power Entry and Exit Activity
Monitor ............36
AutomaticPowerOn........36
Exit...............36
Using the SCSISelect Utility program (some models) 36
Starting the SCSISelect Utility program ....36
SCSISelect menu choices .........37
Using the Intel Boot Agent Utility program ....37
Starting the Intel Boot Agent Utility program . . 38
Intel Boot Agent Utility menu choices ....38
Using the IBM Setup Utility program
This section provides the instructions for starting the IBM Setup Utility program
and descriptions of the menu choices that are available.
Starting the IBM Setup Utility program
The IBM Setup Utility program starts automatically when POST detects that newly
installed or removed hardware is not reflected in your current configuration. A
diagnostic error message is displayed. See “Power-on Self Test (POST)” on page 11
for details about POST and “POST error codes” on page 114 for information about
the error messages.
To start the IBM Setup Utility program:
1. Turn on the computer and watch the monitor screen. If your computer is
already on when you start this procedure, you must shut down the operating
© Copyright IBM Corp. 2001 31
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system, turn off the computer, wait a few seconds until all in-use lights go off,
and restart the computer. (Do not use Ctrl+Alt+Del to restart the computer.)
2. When the message Press F1 for Setup appears in the lower-left corner of the
screen during startup, press F1. (This prompt appears on the screen for only a
few seconds. You must press F1 quickly.)
Note: If you have set both user and administrator passwords, you must type
the administrator password to access the full IBM Setup Utility menu.
3. Follow the instructions that appear on the screen.
Use the left and right arrow keys to select menu choices on the menu bar at the
top of the screen. To change a setting on an item, select the item, and press Enter
to activate a setting selection dialogue box. Use the up and down arrow keys to
select the desired setting, and press Enter again.
IBM Setup Utility main menu choices
The IBM Setup Utility main menu appears at the top of the IBM Setup Utility
program screen. Using the items of this menu, you can select settings that you
want to change. Item specific Help information for each menu item appears on the
right hand side of the IBM Setup Utility program screen. Select the item to view
this information. The choices on some menus might differ slightly, depending on
the BIOS version on the computer.
IBM Setup Utility
Main
Devices
System Summary
Product Data:
MachineType/Model
Flash EEPROM Revision Level
Boot Block Revision Level
System Board Identifier
System Serial Number
BIOS Date (MM/DD/YY)
System UUID
System Time (HH:MM:SS)
System Date (MM/DD/YY)
Language:
Startup
Advanced
ASOK999
20KT05AUS
2005A
SYSTEMBOARD
1234567
06/27/01
[09:44:40]
[07/02/2001]
[English (US)]
Security
Power Exit
Item Specific Help
Select this option to
view a summary of the
system hardware
configuration
F1 -/+ F9
Help Select Item Change Values Setup Defaults
Esc Enter F10
Exit Select Menu Select Sub-Menu Save and Exit
The following sections provide descriptions of the choices available from the main
menu.
Main
This choice is automatically selected when the IBM Setup Utility program starts.
Here, you can view general information about your computer, such as a summary
of components and computer configuration.
Information appearing under the Main menu includes the type and speed of the
microprocessor, the amount of memory that is installed, the machine type and
model number, the computer serial number, and the revision level or issue date of
the BIOS code that is stored in the flash electronically erasable programmable ROM
(EEPROM). You can also view the language that your computer is set to display.
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Changes that you make to configuration settings appear on this summary screen.
You cannot edit the fields of the configuration and system information, but you
can set the system date and time. The system time is in a 24-hour format:
hour:minute:second.
Devices
Select this choice to view or change the assignments for devices and input/output
ports.
PS/2 Mouse: Select this choice to set whether a PS/2 pointing device is installed.
Diskette Drive A: Select this choice to set the type of diskette drive installed in
your computer. You can disable the diskette drive, or you can enable various types
of diskette drives.
Serial Port Setup: Select this choice to configure your computer serial ports. If the
port is set to Enabled, you can set the base input/output (I/O) address and the
interrupt. If the port is set to Automatic, the operating system automatically
configures these settings.
USB Setup: Select this choice to configure the USB ports in your computer. The
USB Support setting can be Enabled or Disabled. USB device support determines
whether BIOS support for USB devices will be enabled when you startup the
computer.
Parallel Port Setup: Select this choice to configure the parallel port of your
computer. If the port is set to Enabled, you can set the base input/output (I/O)
address, the interrupt, and the direct memory address (DMA). If the port is set to
Automatic, the operating system automatically configures these settings.
Video Setup: Select this choice to view the Video Setup menu. Select Active Video
determines which video mode will be active when you startup your computer. You
can select PCI, AGP, or Integrated in the menu. If the selected video is not
available, the computer will select a default video.
IDE Drives Setup: Select this choice to view or change the settings for IDE drives
0, 1, 2, or 3. You can set each drive for Compatible or High Performance. If an IDE
device attached to the system board IDE controller does not function properly or
causes other IDE devices attached to the same controller to function improperly, set
this field to the Compatible mode.
Audio Setup: Select this choice to enable or disable Audio Support.
Network Setup: Select this choice to set the system board Ethernet controller to
Enabled or Disabled. You can also enable Intel Boot Agent and PXE base code. The
menu also displays the MAC address for the computer.
Startup
Select this choice to view or change the start options. Start options take effect when
you start your computer.
You can select keyboard operating characteristics, such as the keyboard speed and
whether the computer starts with the keyboard number lock on or off. You also
can enable the computer to run without a diskette drive, monitor, or keyboard.
The computer uses a startup sequence to determine the device from which the
operating system starts. For example, you can define a startup sequence that
Configuration 33
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checks for a startable diskette in the diskette drive, then checks the hard disk drive
in bay 1, and then checks a network adapter.
You can enable a virus-detection test that checks for changes in the master boot
record at startup.
Advanced
Select this choice to change the values for advanced hardware features, such as PCI
configuration and Plug and Play operating system settings.
A message appears above the choices on this menu to alert you that the system
might malfunction if these options are configured incorrectly. Follow the
instructions on the screen carefully.
This choice identifies the microprocessor serial number in the microprocessor. The
setting cannot be changed.
Security
This choice appears at the top of the IBM Setup Utility screen. Select this choice to
set several security features, including adapter ROM security, security profile by
device, remote administration, and password protection. When you select Set
Passwords in the Security menu, you can implement either user or administrator
password protection.
Adapter ROM Security: Set the field for this choice to Yes to lock the keyboard
during adapter ROM initialization. You can use this setting with an administrator
password to prevent the use of adapter ROM based utilities.
Security Profile by Device: Select this menu choice to control the level of security
for bootable devices.
Remote Administration: Select this choice to enable Remote Administration and
Network Boot Integrity Services (BIS) protocol. Enable Remote Administration to
run utilities, such as the POST/BIOS Update Utility, without having to type an
administrator password.
Select whether to use the network Boot Integrity Services (BIS) protocol prior to
startup from the network. Before allowing a network startup, BIS ensures that the
startup image is valid and is authorized for your computer.
Set Passwords: Select this choice to set user and administrator passwords and to
set password protocols for updating the BIOS code and authorizing password
changes.
User password: After you set a user password, you can enable the unattended-start
mode. This locks the keyboard and mouse, but enables the computer to start the
operating system. The keyboard and mouse remain locked until you type the
correct password.
You can use any combination of up to seven characters (A–Z, a–z, 0–9, and blanks)
for your user password. Keep a record of your password in a secure place. If you
forget the user password, you can regain access to the computer through one of
the following methods:
v If an administrator password is set, type the administrator password at the
power-on prompt. Start the IBM Setup Utility program and change the user
password.
34 Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214
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v Change the position of the CMOS recovery jumper. See “Erasing a lost or
forgotten password (clearing CMOS)” on page 28.
v Remove the battery and then install the battery.
Administrator password: Select this choice to set an administrator password. The
administrator password provides access to all choices on the IBM Setup Utility
main menu. You can set, change, or delete both the administrator and user
passwords and enable a user to change the user password.
Attention: If you set an administrator password and then forget it, you cannot
override or remove it. You must replace the system board.
The following table provides a summary of the password features.
Table 7. Power-on and administrator password features
Type of password Results
User password
Administrator password
Administrator and user
password
v Type the password to complete the system startup.
v A limited set of choices is available on the IBM Setup Utility
main menu.
v No password is required to start the system.
v Type the password to access the IBM Setup Utility program.
v All choices are available on the IBM Setup Utility main menu.
v You can type either password to complete the system startup.
v The administrator password provides access to all choices on
the IBM Setup Utility main menu. You can set, change, or
delete both the administrator and user passwords, and enable
you to change the user password.
v The user password provides access to a limited set of choices
on the IBM Setup Utility main menu. This limited access might
include changing or deleting the power-on password.
Power
Select this choice to enable or disable system power settings.
ACPI BIOS IRQ: This field controls what IRQ the Advanced Configuration and
Power Interface (ACPI) uses.
ACPI Standby Mode: Select which power level your computer uses in standby
mode. If S1 is selected, power is maintained to all devices, but all processor
activity is halted. If S3 is selected, power is maintained only for the main memory.
Exit from the S3 state might not be supported by all installed adapters.
APM BIOS Mode: This field controls the Advanced Power Management (APM)
support to the operating system. Enable this setting when your operating system
supports APM-enabled computers. When this option is set to disabled, all APM
BIOS support is disabled.
Power Savings: Maximum power savings conserves the greatest amount of
system power. Maximum performance conserves power but optimizes the
performance of the computer. To alter these settings, choose Customized. To turn
off power management, choose Disabled.
After Power Failure: This field controls whether the system will stay on after ac
power is removed and then restored. Select Power On if you use a power strip to
Configuration 35
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turn on the computer. Select Stay Off if you want the computer to remain off after
power is restored. Select Last State to have the computer return to its previous
state.
Low Power Entry and Exit Activity Monitor: Select this choice to set up the
system activities that will be monitored for automatic power management.
Automatic Power On: Select this choice to control Automatic Power On when
your computer is unattended. You can set the Wake on LAN feature, Serial Port A
Ring Detect, PCI Modem Ring Detect, Wake Up on Alarm, and PCI Wakeup.
Exit
When you finish viewing or changing settings, select Exit from the menu bar at the
top of the IBM Setup Utility screen, then select Save and exit the Setup Utility
and press Enter. If you do not want to save your changes, select Exit the Setup
Utility without saving and press Enter.
If you want to save a change, but you do not want to leave the IBM Setup Utility
program, select Save Settings and press Enter.
You can select Restore Settings to load previous values for all Setup items, or your
can Load Default Settings for the computer.
Using the SCSISelect Utility program (some models)
SCSISelect is a built-in, menu-driven configuration utility program that you can
use for models that come with a SCSI adapter to:
v View the default SCSI IDs
v Locate and correct configuration conflicts
v Perform a low-level format on a SCSI hard disk
The following sections provide the instructions needed to start the SCSISelect
Utility program and descriptions of the menu choices available.
Starting the SCSISelect Utility program
To start the SCSISelect utility program:
1. Turn on the computer.
2. When the <<< Press <CTRL><A> for SCSISelect
appears, press Ctrl+A.
Note: If an administrator password has been set, a prompt appears asking you
to type the password to start the SCSISelect Utility program.
3. When the Would you like to configure the host adapter or run the SCSI
disk utility? question appears, make your selection and press Enter.
4. Use the arrow keys to select a choice from the menu.
v Press Esc to return to the previous menu.
v Press the F5 key to switch between color and monochrome modes (if your
monitor permits).
5. Follow the instructions on the screen to change the settings of the selected
items, and press Enter.
™
Utility! >>> prompt
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SCSISelect menu choices
The following choices appear on the SCSISelect Utility menu:
v Configure/View Host Adapter Settings
Select this choice to view or change the SCSI controller settings. To reset the
SCSI controller to its default values, press F6; then, follow the instructions that
appear on the screen.
You can view or change the following controller settings:
– Host Adapter SCSI ID
Select this choice to view the SCSI controller ID, normally 7.
– SCSI Parity Checking
Select this choice to view the assigned value of Enabled.
– Host Adapter SCSI Termination
Select this choice to view the assigned value of Enabled.
– Boot Device Options
Select this choice to configure startable device parameters. Before you can
make updates, you must know the ID of the device for which you want to
configure parameters.
– SCSI Device Configuration
Select this choice to configure SCSI device parameters. Before you can make
updates, you must know the ID of the device whose parameters you want to
configure.
Note: The Maximum Sync Transfer Rate represents the transfer rate for Ultra
SCSI devices.
- The transfer rate for Ultra3 SCSI LVD devices is 160 MBps
- The transfer rate for Ultra2 SCSI LVD devices is 80 MBps
- The transfer rate for Fast SCSI devices is 20 MBps
– Advanced Configuration Options
Select this choice to view or change the settings for advanced configuration
options.
v SCSI Disk Utilities
Select this choice to view the SCSI IDs that are assigned to each device or to
format a SCSI device.
To use the utility program, select a drive from the list. Read the screens carefully
before making a selection.
Note: If you press Ctrl+A before the selected drives are ready, an Unexpected
SCSI Command Failure screen might appear. Restart the computer and
watch the SCSISelect messages as each drive spins up. After the drive that
you want to view or format spins up, press Ctrl+A.
Using the Intel Boot Agent Utility program
The Intel Boot Agent Utility program is a built-in, menu-driven configuration
utility program that you can use to customize the network and startup protocols of
your computer through an operating system independent configuration program
contained within the adapter flash ROM.
Configuration 37
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Attention: If you change the startup order using the Intel Boot Agent Utility
program, startup sequence settings in the IBM Setup Utility program might not
function properly.
Starting the Intel Boot Agent Utility program
To start the Intel Boot Agent Utility program:
1. Turn on the computer.
2. When the Initializing Intel (R) Boot Agent Version X.X.XX PXE 2.0 Build
XXX (WfM 2.0) prompt appears, press Ctrl+S.
Note: By default, you will have 2 seconds after the prompt appears on the
screen to press Ctrl+S.
3. Use the arrow keys or press Enter to select a choice from the menu.
v Press Esc to return to the previous menu.
v Press the F4 key to exit.
4. Follow the instructions on the screen to change the settings of the selected
items, and then press Enter.
Intel Boot Agent Utility menu choices
The following choices appear on the Intel Boot Agent Utility menu:
v Network Boot Protocol
PXE is the default value for this menu item. Use this setting for WfM-compatible
network management programs, such as Windows 2000 RIS, and Linux. Select
RPL for legacy-style remote startup.
v Boot Order
Attention: If you change the startup order using the Intel Boot Agent Utility
program, startup sequence settings in the IBM Setup Utility program might not
function properly.
Select this choice to change the order in which startup devices are queried.
– Try local drives first, and then network (default)
– Try network only
– Try local drives only
– Try network first, then local drives
Note: This option is not supported on this product. To change the startup order,
use the IBM Setup Utility program. See “Starting the IBM Setup Utility
program” on page 31 for more information.
v Show Setup Prompt
Select this choice to either display the PXE setup prompt or disable it. The
default setting is Disable.
When this choice is enabled, Press Ctrl+S to enter the setup menu appears on
the screen under the initializing prompt.
v Setup Menu Wait Time
Select this choice to set the amount of time (in seconds) that the system will
pause during initialization for a Ctrl+S input.
– 0 seconds
– 2 seconds (default)
– 3 seconds
– 5 seconds
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– 8 seconds
v Legacy OS wake up support
Select this choice to enable or disable a non-Windows operating system to use
the adapter remote wake up capability. The default setting is Disabled.
Notes:
1. Use the default setting for Advanced Configuration and Power Interface
(ACPI) aware operating systems, such as Windows 2000 and Windows XP.
2. If your computer is running a non-ACPI operating system, you must set this
selection to enable it to use the Wake-on-LAN support.
3. When using a non-ACPI operating system, do not send a wake up packet to
the computer while it is turned on. If a wake up packet has been sent while
the computer is on, you might be unable to turn the computer off.
Configuration 39
Page 48
40 Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214
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Installing options
Beforeyoubegin ............41
System reliability considerations ......42
Desktopmodel.............42
Major components of the desktop model . . . 42
System board.............43
System board internal cable connectors . . . 44
System board external connectors .....44
CMOSrecoveryjumper........45
Installing options in a desktop model.....45
Removingthecover .........45
Removing the frame support bracket ....46
Working with adapters ........46
Adapter considerations .......47
Adapter installation ........48
SCSI adapter installation .......49
Internaldrives...........50
Internal drive bays .........50
Preinstallation steps ........51
CD-ROM or diskette drive installation . . 51
Harddiskdriveinstallation......52
Power and signal cables for internal drives 54
Memory module installation.......55
Security U-bolt installation .......56
Replacingthecover..........56
Towermodel..............57
System and PCI extender boards ......58
System board internal cable connectors . . . 59
System board external cable connectors . . . 60
CMOSrecoveryjumper........61
Installing options in a tower model .....61
Moving the stabilizing feet .......61
Stabilizing feet with release tabs ....62
Side cover removal ..........63
Support bracket removal ........64
Working with adapters ........65
Adapter considerations .......66
Adapter installation ........66
SCSI adapter installation .......68
Internaldriveinstallation........69
Internal drive bays .........69
Preinstallation steps ........70
Bay2or4driveinstallation......71
Bay5,6or7installation.......72
Power and signal cables for internal drives 73
Memory module installation.......74
Security U-bolt installation .......75
Replacingthecover..........77
Connecting external options .........77
Input/output connector locations ......78
Desktopmodel...........78
Towermodel............78
Input/output connectors .........78
Video connector ...........79
Keyboard connector .........80
Mouse connector ..........80
Parallel connector ..........81
Viewing or changing the connector
assignments...........81
Parallel connector pin-assignments . . . 81
Serial connectors...........82
Ethernet connector ..........82
Universal Serial Bus connectors......82
USBcables ...........83
USB connectors ..........83
Audio connectors ..........83
Lineout............83
Linein.............83
Microphone ...........83
Ultra160 SCSI connector ........83
SCSI cabling requirements ......84
Setting SCSI IDs ..........84
Before you begin
Before you begin to install options in the computer, read the following information:
v Become familiar with the safety and handling guidelines specified under
“Handling electrostatic discharge-sensitive devices” on page 134, and read the
safety statements in “Safety information” on page 131. These guidelines will help
you work safely with the computer or options.
v Make sure that you have an adequate number of properly grounded electrical
outlets for the computer, monitor, and any other options that you intend to
install.
v Back up all important data before you make changes to hard disk drives.
v Have a small, flat-blade screwdriver available.
v For a list of supported options for the computer, refer to
http://www.ibm.com/pc/support on the World Wide Web.
© Copyright IBM Corp. 2001 41
Page 50
System reliability considerations
Desktop model
Major components of the desktop model
To help ensure proper cooling and system reliability, make sure:
v Each of the drive bays has either a drive or a filler panel and electromagnetic
compatibility (EMC) shield installed.
v There is space around the computer to allow the computer cooling system to
work properly. Leave about 51 mm (2 in.) of open space around the front and
rear of the computer. Do not place objects in front of the fans.
v Cables for optional adapters are routed according to the instructions that are
provided with the adapters.
v A failed fan is replaced as soon as possible.
Use the information in the following sections to install options in the desktop
model computer.
The following illustration shows the locations of major components in the desktop
model computer.
Cover
Adapter
retaining
bracket
Memory modules
Frame support bracket
Drive cages
CD-ROM
drive
Diskette drive
42 Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214
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System board
The following illustration identifies parts of the system board. Depending on
installed options, your system board might look slightly different.
AGP
(J5E1)
PCI 1
PCI 2
Microprocessor
(J10TD2)
DIMM 2
DIMM 1
PCI 3
Battery
SCSI LED (J35)
Installing options 43
Page 52
System board internal cable connectors
The following illustration identifies system board connectors for internal cables.
Fan 3 support
bracket assembly
fan (J3)
Microprocessor
power (J3H1)
Fan 2 microprocessor
fan sink (J19)
Main power
(J10K1)
Diskette drive
Primary IDE
(PRI IDE)
Secondary IDE
(SEC IDE)
SCSI LED (J35)
System board external connectors
The following illustration identifies system board connectors for external devices.
Keyboard
Mouse
USB ports
Parallel
Serial ports
Ethernet
Audio
44 Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214
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CMOS recovery jumper
The following illustration identifies the CMOS recovery jumper on the system
board.
CMOS recovery
jumper (J33)
The CMOS recovery jumper can be used to clear CMOS memory in the event you
lose the user password. See “Erasing a lost or forgotten password (clearing
CMOS)” on page 28 for information on how to use the CMOS recovery jumper.
This jumper is also used to recover from a BIOS failure. See “Recovering from a
POST/BIOS update failure” on page 29.
Installing options in a desktop model
This section provides instructions for installing options in a desktop model.
Removing the cover
To remove the cover from the desktop model computer, do the following:
1. Review the information in “Before you begin” on page 41 and “Safety
information” on page 131.
2. Turn off the computer and all attached devices.
3. Disconnect all external cables and power cords.
Installing options 45
Page 54
4. Press the buttons on either side of the computer cover and lift the cover from
the computer.
To replace the cover, see “Replacing the cover” on page 56.
Removing the frame support bracket
You must remove the frame support bracket to access many of the components of
the desktop model computer. To remove the frame support bracket, perform the
following steps:
1. Pivot the drive cages until the pivot locks catch the front of the desktop chassis,
holding the drive cages in place.
2. Lift the frame support bracket out of the computer.
To replace the frame support bracket, reverse the steps.
Working with adapters
The computer comes with adapter connectors or slots. The AGP video adapter is
installed in the AGP slot. You can install up to three low-profile PCI adapters in
PCI slots 1 through 3. All PCI slots are 32-bit, 33 MHz slots.
46 Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214
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The following illustration shows the location of expansion slots on the system
board.
DIMM 2
Microprocessor
(J10TD2)
AGP
(J5E1)
PCI 1
PCI 2
DIMM 1
PCI 3
Battery
SCSI LED (J35)
Adapter considerations: Before you install adapters, review the following:
v Locate the documentation that comes with the adapter and follow those
instructions in addition to the instructions provided in this chapter. If you need
to change the switch or jumper settings on the adapter, follow the instructions
that come with the adapter.
v You can install low-profile adapters in all three PCI slots.
v The computer supports 5.0 V and universal PCI adapters; it does not support
3.3 V adapters.
v The computer uses a rotational interrupt technique to configure PCI adapters.
Because of this technique, you can install a variety of PCI adapters that currently
do not support PCI interrupt sharing.
v PCI slots 1 through 3 are on PCI bus 0.
The system scans the AGP slot and PCI expansion slots 1 through 3 to assign
system resources, then the system starts the PCI devices in the following order:
PCI expansion slots 1 and 2, system board integrated drive electronics (IDE) or
SCSI devices, and then PCI expansion slot 3.
Note: To change the startup sequence for PCI devices, start the IBM Setup
Utility program, select Startup from the main menu, select Startup
Installing options 47
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Sequence, and select Second device (SCSI) to designate the adapter
startup sequence. See “Configuration” on page 31 for details on using the
IBM Setup Utility program.
v For a list of supported options for the computer, refer to
http://www.ibm.com/pc/support on the World Wide Web.
Adapter installation: Do the following to install an adapter in the desktop model:
Attention: When you handle static-sensitive devices, take precautions to avoid
damage from static electricity. For details on handling these devices, see “Handling
electrostatic discharge-sensitive devices” on page 134.
1. Review the information in “Safety information” on page 131.
2. Turn off the computer and attached devices.
3. Disconnect all external cables and power cords; then remove the cover. See
“Removing the cover” on page 45.
4. Determine which PCI slot you will use for the adapter.
Note: Check the instructions that come with the adapter for any requirements,
restrictions, or cabling instructions. It might be easier to route any
cables before you install the adapter.
5. Rotate each drive bay cage until the drive cage latches catch the front of the
computer chassis.
6. Lift the frame support bracket. See “Removing the frame support bracket” on
page 46.
7. Rotate the rear adapter support bracket to the open (unlocked) position and
remove it from the computer.
8. Remove the expansion-slot cover. From the rear of the computer, press on the
slot cover. Grasp it and pull it out of the expansion slot. Store it in a safe place
for future use.
Attention: Expansion-slot covers must be installed on all vacant slots. This
maintains the electronic emissions standards of the computer and ensures
proper ventilation of computer components.
9. Set any jumpers or switches on the adapter or system board as described by
the adapter manufacturer.
10. When you are ready, remove the adapter from the static-protective package. It
is best to move the adapter directly from the static-protective package to the
adapter slot. If this is not possible, set the adapter down in its static-protective
package on a hard surface. Avoid touching the components and gold-edge
connectors on the adapter.
11. To install the adapter, carefully grasp the adapter by the top edge or upper
corners, and align it with the expansion slot guides; then press the adapter
48 Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214
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firmly into the expansion slot.
Attention: Be certain that the adapter is correctly seated in the expansion slot
before you turn on the computer. Incomplete installation of an adapter might
damage the system board or the adapter.
12. Connect required cables to the adapter.
13. If you have another adapter, repeat steps 1 through 12 If you have another
option to install, do so now. Otherwise, complete the rest of the steps in this
section.
14. Reinstall the rear adapter support bracket; then rotate the bracket to the closed
(locked) position.
15. Replace the frame support bracket.
16. Return the drive bay cages to their original positions in the computer.
17. Replace the top cover, see “Replacing the cover” on page 56 for details.
18. Reconnect the external cables and power cords; then turn on the attached
devices and the computer.
SCSI adapter installation: Some models come without SCSI adapters. Do the
following to install an optional SCSI adapter:
1. If you do not have a preinstalled SCSI adapter, complete steps 1 on page 48
through 12 of “Adapter installation” on page 48.
2. Connect the SCSI signal cable to the adapter and one or more of the signal
cable connectors to the rear of the SCSI devices.
3. Connect the SCSI activity indicator cable to the adapter and to the SCSI LED
connector (J35) on the system board. See “System board” on page 43 for the
Installing options 49
Page 58
location of the SCSI LED connector.
4. If you have other adapters or options to install or remove, do so now.
5. Reinstall the rear adapter support bracket; then rotate it to the closed (locked)
position.
6. Replace the frame support bracket.
7. Replace the cover, see “Replacing the cover” on page 56 for details.
8. Reconnect the external cables and power cords; then turn on the attached
devices and then computer.
Internal drives
Different types of drives enable the computer to read various types of media and
store data in different formats. The computer comes with the following drives
preinstalled:
v Diskette
v Hard disk
v CD-ROM or DVD-ROM
Internal drive bays: The desktop model IntelliStation E Pro computer comes with
a 3.5-in., 1.44-MB diskette drive in bay 1, an IDE CD-ROM or DVD-ROM drive in
bay 2, and a hard disk drive installed in bay 3.
Bay 3
Bay 1 Bay 2
Notes:
1. The IntelliStation E Pro computer supports only one diskette drive.
50 Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214
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2. The IntelliStation E Pro Type 6204 does not support the installation of
additional internal disk drives. However, you can replace failed internal drives.
3. For a complete list of supported options for the computer, refer to
http://www.ibm.com/pc/support/ on the World Wide Web.
Preinstallation steps: Before you replace drives in the computer, verify that you
have all the cables and other equipment specified in the documentation that comes
with the drive. You might also need to perform certain preinstallation activities.
Some steps are required only during the initial installation of an option.
1. Read “Safety information” on page 131, “Handling electrostatic
discharge-sensitive devices” on page 134, and the documentation that comes
with the drive.
2. Choose the bay in which you want to install the drive.
3. Check the instructions that come with the drive to see if you need to set any
switches or jumpers on the drive. If you are installing a SCSI device, be sure to
set the SCSI ID for that device.
CD-ROM or diskette drive installation: To replace drives in the desktop model
computer, do the following:
1. Read the information in “Preinstallation steps”.
2. Turn off the computer and attached devices, and disconnect all external cables
and power cords.
3. Remove the cover. See “Removing the cover” on page 45 for details.
4. Disconnect power and signal cables to the drive.
5. Rotate the drive bay cage of the drive that you need to replace until the latch
catches the front of the computer chassis.
6. Remove the screws holding the drive in place.
Note: It may be easier to remove and replace the drive by lifting the drive
cage up and out of the chassis.
7. Slide the drive out of the drive bay.
Note: If you are installing a drive that contains a laser, observe the following
safety precaution.
DANGER
Laser radiation when open. Do not stare into the beam, do not view directly with optical
instruments, and avoid direct exposure to the beam.
8. Touch the static-protective bag containing the drive to any unpainted metal
surface on the computer; then remove the drive from the bag and place it on a
static-protective surface.
9. Set any jumpers or switches on the drive according to the documentation that
comes with the drive.
Installing options 51
Page 60
10. Slide the drive into the drive bay, and then attach the drive to the drive cage.
11. Connect one end of the diskette or IDE signal cable into the back of the drive
and the other end of the cable into the diskette or IDE connector on the
system board. For the location of the diskette or IDE connectors, see “System
board internal cable connectors” on page 44.
Note: Make sure to route the signal cable so that it does not block the air flow
to the rear of the drives or over the microprocessor.
12. Connect the power cable to the back of the drive. The connectors are keyed
and can be inserted only one way.
13. If you have other options to install or remove, do so now.
14. Replace the cover. See “Replacing the cover” on page 56 for details.
15. Reconnect the external cables and power cords; then turn on the attached
devices and the computer.
Hard disk drive installation: To replace a hard disk drive in the desktop model
computer, do the following:
1. Read the information in “Preinstallation steps” on page 51.
2. Turn off the computer and attached devices and disconnect the external cables
and power cords.
3. Remove the cover and frame support bracket. See “Removing the cover” on
page 45 and “Removing the frame support bracket” on page 46 for details.
4. Disconnect the power and signal cables from both drives in the drive cage.
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5. Remove the hard disk drive cage from the computer.
6. Slide the drive out of the drive bay.
7. Once the drive is free of the drive bay, remove the sliding rails and screws
from this drive and carefully set them aside for installation on the replacement
drive.
8. Touch the static-protective bag containing the drive to any unpainted metal
surface on the compute, then remove the drive from the bag and place it on a
static-protective surface.
9. Set any jumpers or switches on the drive according to the documentation that
comes with the drive.
10. Attach the sliding rails, removed from the old drive in step 7, to the sides of
the hard disk drive using screws that were set aside in step 7.
11. Slide the drive into the drive bay until the drive snaps into place, and replace
the drive cage.
12. Connect one end of the IDE signal cable into the back of the drive and the
other end of the cable into the IDE connector on the system board. For the
location of the IDE connectors, see “System board internal cable connectors”
on page 44.
Installing options 53
Page 62
Note: Make sure to route the signal cable so that it does not block the air flow
to the rear of the drives or over the microprocessor.
13. Connect a power cable to the back of the drive. The connectors are keyed and
can be inserted only one way.
14. If you have other options to install or remove, do so now.
15. Replace the cover. See “Replacing the cover” on page 56 for details.
16. Reconnect the external cables and power cords; then turn on the attached
devices and the computer.
Power and signal cables for internal drives: The computer uses cables to connect
IDE devices to the power supply and to the system board. The following cables are
provided:
v Four-wire power cables connect the drives to the power supply. At the end of
these cables are plastic connectors that attach to different drives; these
connectors vary in size. Also, certain power cables attach to the system board.
v Flat signal cables, also called ribbon cables, connect IDE and diskette drives to
the system board. There are two sizes of ribbon cables that come with the
computer.
– The wider IDE signal cable has two or three connectors.
- If the cable has three connectors, one of these connectors is attached to the
drive, one is a spare, and the third attaches to the primary or secondary
IDE connector on the system board.
- If the cable has two connectors, one of these connectors is attached to the
hard disk drive, and the other attaches to the primary or secondary IDE
connector on the system board.
Note: The CD-ROM drive will have an ATA 66 signal cable. ATA 66 signal
cables are color-coded. The blue connector attaches to the system
board. The black connector attaches to the primary device. The gray
middle connector attaches to the secondary device. If you are installing
a hard disk drive, you must change the switch setting on the CD-ROM
drive to secondary and change the connector used for the CD-ROM
drive to the gray middle connector.
– The narrower signal cable has two connectors, one to attach to the diskette
drive, and the other to attach to the connector (FDD1) on the system board.
To locate connectors on the system board, see “System board internal cable
connectors” on page 44.
Review the following information before connecting power and signal cables to
internal drives:
v The drives that are preinstalled in the computer come with power and signal
cables attached. If you replace any drives, it is important to remember which
cable is attached to which drive.
v When you install a drive, ensure that the drive connector at the end of the signal
cable is always connected to a drive, and ensure that the drive connector at the
other end is connected to the system board. This reduces electronic noise from
the computer.
v If two IDE devices are used on a single cable, one must be designated as the
primary device and the other as the secondary device; otherwise, the computer
might not detect some of the IDE devices. The primary and secondary
designation is determined by switch or jumper settings on each IDE device.
54 Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214
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v If two IDE devices are on a single cable, and only one is a hard disk drive, the
hard disk drive must be set as a primary device.
v If you have only one IDE device on a cable, it must be set as a primary device.
Memory module installation
Adding memory to the computer is an easy way to make programs run faster. You
can increase the amount of memory in the computer by installing memory
modules. The IntelliStation E Pro computer uses industry-standard, dual inline
memory modules (DIMMs).
Note: The desktop model does not support installing memory in DIMM connector
3.
Do the following to install a DIMM:
Attention: When handling static-sensitive devices, take precautions to avoid
damage from static electricity. For details on handling these devices, see “Handling
electrostatic discharge-sensitive devices” on page 134.
1. Review the safety precautions listed in the “Safety information” on page 131.
2. Turn off the computer and all attached devices. Disconnect all external cables
and power cords; then remove the cover. See “Removing the cover” on
page 45 for details.
3. Lift the frame support bracket. See “Removing the frame support bracket” on
page 46.
4. Touch the static-protective package containing the DIMM to any unpainted
metal surface on the computer. Then remove the new DIMM from the
package.
5. Gently open the retaining clip on each end of the DIMM slot. Turn the DIMM
so that the pins align correctly with the connector.
6. Insert the DIMM into the connector. Firmly press the DIMM straight down
into the connector by applying pressure on both ends of the DIMM
simultaneously. The retaining clips snap into the locked position when the
DIMM is firmly seated in the connector.
7. If a gap exists between the DIMM and the retaining clips, the DIMM has not
been correctly installed. Open the retaining clips, remove the DIMM, then
reinsert it.
8. If you have other options to install or remove, do so now.
DIMM connector 1
DIMM connector 2
Installing options 55
Page 64
9. Replace the frame support bracket.
10. Replace the cover. See “Removing the cover” on page 45.
11. Reconnect the external cables and power cords. Turn on the attached devices,
and turn on the computer.
Security U-bolt installation
To help prevent theft, you can add a security U-bolt and cable to the computer.
Do the following to install the U-bolt:
1. Review the safety precautions listed in “Safety information” on page 131.
2. Turn off the computer and all attached devices. Disconnect all external cables
and power cords; then remove the cover. See “Removing the cover” on page 45
or “Side cover removal” on page 63 for details.
3. Use a screwdriver to remove the two metal knockouts.
4. Insert the U-bolt through the rear panel; then attach and tighten the nuts.
5. Thread the cable through the U-bolt and around an object that is not part of or
permanently secured to the building structure or foundation, and from which
the cable cannot be removed. Fasten the cable ends together with a lock. After
you add the security cable, make sure that it does not interfere with other
cables connected to the computer.
6. Reconnect the external cables and power cords, and turn on the attached
devices, then the computer.
Replacing the cover
Do the following to replace the computer cover:
1. Clear any cables that might impede the replacement of the cover.
2. Install the side cover by placing it into position on the computer, with the
notches on the underside of the cover matching up to the holes along the sides
of the computer. Press down on the cover release latch button as you close the
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Tower model
cover release latch to lock the cover.
3. Reconnect the external cables and power cords to the computer; then connect
the power cords to electrical outlets.
4. Turn on the attached devices; then turn on the computer.
The following illustration shows the locations of major components in the tower
model computer.
Memory modules
Microprocessor
Rear adapter
retention bracket
Cover
Keylock button
System board
Support bracket
Drive cage
Front adapter
retention bracket
EMC
shield
Filler
panel
Front door
Installing options 57
Page 66
System and PCI extender boards
The illustrations in the following sections highlight various components on the
system board.
This illustration identifies parts of the system board. Depending on installed
options, the system board might look slightly different.
DIMM 2
AGP
(J5E1)
Microprocessor
(J4K1)
DIMM 1
DIMM 3
PCI 1
PCI 2
PCI 3
PCI 4
PCI 5
Battery
SCSI LED (J35)
58 Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214
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System board internal cable connectors
The following illustration identifies system board connectors for internal cables.
Fan 3 support
bracket assembly
fan (J6L1)
Microprocessor
power (J3H1)
Fan 2 microprocessor
fan sink (J7M2)
Main power
(J10K1)
Diskette drive
Primary IDE
(PRI IDE)
Secondary IDE
(SEC IDE)
SCSI LED (J35)
Installing options 59
Page 68
System board external cable connectors
The following illustration identifies system board connectors for external cables.
Keyboard
Mouse
USB ports
Parallel
Serial ports
Ethernet
Audio
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CMOS recovery jumper
The following illustration identifies the CMOS recovery jumper on the system
board.
CMOS recovery
jumper (J33)
The CMOS recovery jumper can be used to clear CMOS memory in the event you
lose the user password. See “Erasing a lost or forgotten password (clearing
CMOS)” on page 28 for information on how to use the CMOS recovery jumper.
This jumper is also used to recover from a BIOS failure. See “Recovering from a
POST/BIOS update failure” on page 29.
Installing options in a tower model
This section provides instructions for installing options in a tower model.
Moving the stabilizing feet
The two front feet attached to the bottom of the workstation rotate 90 degrees to
provide additional stability.
When you need to access the inside of the workstation to install options, you
might find it easier to lay the workstation on its side. If you do so, rotate the feet
in towards the workstation, so they do not break off due to the weight of the
Installing options 61
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workstation.
When you are finished installing options and have installed the side cover, turn the
two front stabilizing feet a quarter turn out from the workstation and set it
carefully back on its feet.
Stabilizing feet with release tabs: Some models have feet that utilize a release
tab mechanism. The following instructions explain how to work with this type of
stabilizing foot:
1. Place the computer on its side.
2. Locate the release tab inside a foot; then, lift up on the tab.
3. Rotate the foot inward to the unlocked position; then, remove the foot from the
computer.
4. Align the post in the center of the foot with the hole on the bottom of the
computer and place the foot between the guides indicated on the computer.
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5. Rotate the foot outward until the foot locks into place.
Release tab
Guides
Feet (unlocked position) Feet (locked position)
Release tab
Guides
6. Complete steps 2 on page 62 through 5 for each foot.
Side cover removal
The following information describes how to remove the side cover.
Note: To remove the side cover, you might find it easier to lay the computer on its
side.
Do the following to remove the side cover of the computer:
1. Review the information in “Before you begin” on page 41 and “Safety
information” on page 131.
2. Turn off the computer and all attached devices.
3. Disconnect all external cables and power cords.
Installing options 63
Page 72
4. Pull the cover release latch away from the computer, and push the cover
toward the rear of the computer.
To replace the side cover, see “Replacing the cover” on page 77.
Attention: For proper cooling and airflow, replace the cover before turning on the
computer. Operating the computer with the cover removed might
damage computer components.
Support bracket removal
When working with some options, such as hard disk drives, adapters, and memory
modules, you must first remove the support bracket to access the existing option.
Do the following to remove the support bracket:
1. Pull out on the rear end of the support bracket approximately 150 mm (6 in.).
64 Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214
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2. Pull the rear end of the support bracket away from the computer and place the
bracket aside.
To reinstall the support bracket, reverse the previous steps.
Working with adapters
The computer comes with adapter connectors or slots. The AGP video adapter is
installed in the AGP slot. You can install up to five PCI adapters in PCI slots 1
through 5. All PCI slots are 32-bit, 33 MHz slots.
Installing options 65
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The following illustration shows the location of expansion slots on the system
board.
AGP
(J5E1)
PCI 1
PCI 2
PCI 3
Microprocessor
(J4K1)
DIMM 1 DIMM 2 DIMM 3
PCI 4
PCI 5
Battery
Adapter considerations: Before you install adapters, review the following:
v Follow the instructions that come with the adapter in addition to the instructions
in this chapter. If you need to change the switch or jumper settings on the
adapter, follow the instructions that come with the adapter.
v You can install full-length adapters in all five PCI slots.
v The computer supports 5.0 V and universal PCI adapters; it does not support
3.3 V adapters.
v The computer uses a rotational interrupt technique to configure PCI adapters.
Because of this technique, you can install a variety of PCI adapters that currently
do not support sharing of PCI interrupts.
v PCI slots 1 through 5 are on PCI bus 0.
The system scans the AGP slot and PCI expansion slots 1 through 5 to assign
system resources. Then, the system starts the PCI devices in the following order,
if you have not changed the default startup sequence: PCI expansion slots 1 and
2, system board integrated drive electronics (IDE) or SCSI devices, and then PCI
expansion slots 3 through 5.
v For a list of supported options for the computer, refer to
http://www.ibm.com/pc/support/ on the World Wide Web.
Adapter installation: Do the following to install an adapter in the tower model:
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Attention: When you handle static-sensitive devices, take precautions to avoid
damage from static electricity. For details on handling these devices, see “Handling
electrostatic discharge-sensitive devices” on page 134.
1. Review the information in “Safety information” on page 131.
2. Turn off the computer and all attached devices.
3. Disconnect all external cables and power cords; then remove the side cover.
See “Side cover removal” on page 63.
4. Determine which PCI slot you will use for the adapter.
Note: Check the instructions that come with the adapter for any requirements,
restrictions, or cabling instructions. It might be easier to route any
cables before you install the adapter.
5. For full-length adapters, rotate the rear adapter retention bracket to the open
(unlocked) position and remove it from the computer. Rotate the front adapter
retention bracket to the open position. If you are installing a smaller adapter,
remove only the rear retention bracket.
6. Remove the expansion-slot cover. From the rear of the computer, press on the
slot cover. Grasp it and pull it out of the expansion slot. Store it in a safe place
for future use.
Attention: Expansion-slot covers must be installed on all vacant slots. This
maintains the electronic emissions standards of the computer and ensures
proper ventilation of computer components.
7. Set any jumpers or switches on the adapter or system board as described by
the adapter manufacturer.
8. Remove the adapter from the static-protective package, and carefully grasp
the adapter by the top edge or upper corners, and align it with the expansion
slot guides; then press the adapter firmly into place.
Installing options 67
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Attention: Be certain that the adapter is correctly seated in the expansion
slot before you turn on the computer. Incomplete installation of an adapter
might damage the system board or the adapter.
Expansion
slot cover
Rear
adapter
retention
bracket
Adapter
Front
adapter
retention
bracket
9. Connect required cables to the adapter. Route cables so that they do not block
the flow of air from the fans.
10. If you have another adapter to install, repeat steps 1 on page 67 through 9. If
you have another option to install, do so now.
11. If you have installed a full-length adapter, rotate the front adapter support
bracket to the closed (locked) position.
12. Reinstall the rear adapter support bracket; then rotate the bracket to the closed
(locked) position.
Note: The rear retaining bracket rests against the computer cover. You might
find it easier to lay the computer on its side to replace the cover.
13. Replace the support bracket.
14. Replace the side cover, see “Replacing the cover” on page 77 for details.
15. Reconnect the external cables and power cords; then turn on the attached
devices and the computer.
SCSI adapter installation: Some models do not come with SCSI adapters. Do the
following to install an optional SCSI adapter:
1. If you do not have a preinstalled SCSI adapter, complete steps 1 on page 67
through 9 of “Adapter installation” on page 66.
2. Connect the SCSI signal cable to the adapter and one or more of the signal
cable connectors to the rear of the SCSI devices.
3. Connect the SCSI activity indicator cable to the adapter and to the SCSI LED
connector (J35) on the system board. See “System board” on page 43 for the
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location of the SCSI LED connector.
4. If you have other adapters or options to install or remove, do so now.
5. Rotate the front adapter-support bracket to the closed (locked) position.
6. Reinstall the rear adapter-support bracket; then rotate it to the closed (locked)
position.
7. Replace the support bracket.
8. Replace the cover, see “Replacing the cover” on page 77 for details.
9. Reconnect the external cables and power cords; then turn on the attached
devices and the computer.
Internal drive installation
Depending on the computer model, you might have one or more of the following
drives installed.
v Diskette
v Hard disk
v CD-ROM or DVD-ROM
Internal drive bays: The tower model IntelliStation E Pro computer comes with
an IDE CD-ROM or DVD-ROM drive in bay 1, a 3.5-in., 1.44 MB diskette drive in
Installing options 69
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bay 3, and a hard disk drive installed in bay 4.
Notes:
1. Diskette drives, tape drives, CD-ROM, and DVD-ROM drives are examples of
removable-media drives. You can install removable-media drives in bays 1, 2, 3,
and 4 only.
2. You can install a 3.5-in. slim-high or a 5.25-in. half-high removable-media drive,
such as a tape backup drive, in bay 2.
3. You can only install a 3.5-in. slim-high removable-media drive in bay 4.
4. The IntelliStation E Pro computer supports only one diskette drive.
5. To install a 3.5-in. drive in a 5.25-in. bay, you must use a 5.25 in. conversion kit,
supplied with the option.
6. The electromagnetic interference (EMI) integrity and cooling of the computer
are protected by having all bays and PCI slots covered or occupied. When you
install a drive or PCI adapter, save the EMC shield and filler panel from the
bay or the PCI adapter slot cover in the event you later remove the option.
7. For a complete list of supported options for the computer, refer to
http://www.ibm.com/pc/support/ on the World Wide Web.
Preinstallation steps: Before you install drives in the computer, verify that you
have all the cables and other equipment specified in the documentation that comes
with the drive. You might also need to perform certain preinstallation activities.
Some of the steps are required only during the initial installation of an option.
1. Read “Safety information” on page 131, “Handling electrostatic
discharge-sensitive devices” on page 134, and the documentation that comes
with the drive.
2. Choose the bay in which you want to install the drive.
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3. Check the instructions that come with the drive to see if you need to set any
switches or jumpers on the drive. If you are installing a SCSI device, be sure to
set the SCSI ID for that device.
Bay 2 or 4 drive installation: Do the following to install a drive in bay 2 or 4:
Attention: When handling static-sensitive devices, take precautions to avoid
damage from static electricity. For details on handling these devices, see “Handling
electrostatic discharge-sensitive devices” on page 134.
1. Read the information in “Preinstallation steps” on page 70.
2. Turn off the computer and attached devices and disconnect the external cables
and power cords.
3. Remove the side cover. See “Side cover removal” on page 63 for details.)
4. Remove the support bracket. See “Support bracket removal” on page 64 for
details.
5. Use a screwdriver to pry the filler panel and EMC shield away from the
computer.
Note: If you are installing a drive that contains a laser, observe the following
safety precaution.
DANGER
Laser radiation when open. Do not stare into the beam. Do not view directly with
optical instruments. Avoid direct exposure to the beam.
6. Touch the static-protective bag containing the drive to any unpainted metal
surface on the computer; then remove the drive from the bag and place it on a
static-protective surface.
7. Set any jumpers or switches on the drive according to the documentation that
comes with the drive.
8. You might find it easier to install the new drive into the appropriate opening
on the front, and then attach the cables.
9. If you are installing a 5.25-in. drive in bay 2, push the drive into the bay; then
use the two screws to attach the drive to the drive cage.
10. If you are installing a 3.5-in. drive in bay 2, you must attach the 5.25-in
conversion kit, supplied with the option, to the 3.5-in. drive.
Installing options 71
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Note: You can install only a 3.5-in. device in bay 4.
11. If the drive is an IDE device, connect one end of the IDE signal cable into the
back of the drive and the other end of the cable into the IDE connector on the
system board. For the location of the IDE connectors, see “System board
internal cable connectors” on page 44. If the drive is a SCSI device, connect
one end of the SCSI signal cable into the back of the drive and the other end
of the cable into the 68-pin connector on the SCSI adapter.
Note: Route the signal cable so that it does not block the air flow to the rear
of the drives or over the microprocessor.
12. Connect the power cable to the back of the drive. The connectors are keyed
and can be inserted only one way.
13. If you have other options to install or remove, do so now.
14. Replace the support bracket.
15. Replace the side cover, see “Replacing the cover” on page 77 for details.
16. Reconnect the external cables and power cords; then turn on the attached
devices and the computer.
Bay 5, 6 or 7 installation: Bays 5, 6, and 7 are in the drive cage. The drive cage is
located just above the front adapter-support bracket.
Note: You might find it useful to work with the computer laying on its side.
To install a drive in bay 5, 6, or 7, do the following:
1. Read the information in “Preinstallation steps” on page 70.
2. Turn off the computer and all attached devices. Disconnect all external cables
and power cords; then remove the cover. See “Side cover removal” on page 63
for details.
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3. Remove the support bracket.
4. If the computer has hard disk drives preinstalled in the drive cage, disconnect
the power and signal cables from the rear of the drives.
5. Grasp the drive cage and rotate the cage out (middle view) of the computer
until it locks into place with the drive-cage retention tab. The open ends of the
drive slots and installed drives will face you.
Note: Ensure that the drive cage locks into place over the drive-cage retention
tab by pressing the drive cage all the way up.
6. Attach the guide rails to the side of the drive using the screws and blue rails
provided in the drive cage.
7. Slide the drive into the drive cage until the plastic tabs on the drive guide
rails lock into place in the drive cage.
Note: Clear any cables that might impede the replacement of the drive cage.
8. Lift the drive cage up, and press in on the drive-’cage release tab; then rotate
the cage back into the computer (right view).
9. Connect the power and signal cables to the rear of each drive.
Note: Route the signal cable so that it does not block the air flow to the rear
of the drives or over the microprocessor.
10. If you have other options to install or remove, do so now.
11. Replace the support bracket.
12. Replace the side cover, see “Replacing the cover” on page 77 for details.
13. Reconnect the external cables and power cords; then turn on the attached
devices and the computer.
Power and signal cables for internal drives: The computer uses cables to connect
IDE and SCSI devices to the power supply and to the system board. The following
cables are provided:
v Four-wire power cables connect the drives to the power supply. At the end of
these cables are plastic connectors that attach to different drives; these
connectors vary in size. Also, certain power cables attach to the system board.
v Flat signal cables, also called ribbon cables, connect IDE, SCSI, and diskette
drives to the system board. Two or three sizes of ribbon cables come with the
computer.
– The wider IDE signal cable has two or three connectors.
- If the cable has three connectors, one of these connectors is attached to the
drive, one is a spare, and the third attaches to the primary or secondary
IDE connector on the system board.
Installing options 73
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- If the cable has two connectors, one of these connectors is attached to the
hard disk drive, and the other attaches to the primary or secondary IDE
connector on the system board.
Note: The CD-ROM drive is attached to an ATA 66 signal cable. ATA 66
signal cables are color-coded. The blue connector attaches to the system
board. The black connector attaches to the primary device. The gray
middle connector attaches to the secondary device. If you are installing
a hard disk drive, you must change the switch or jumper setting on the
CD-ROM drive to secondary and change the connector used for the
CD-ROM drive to the gray middle connector.
– The narrower signal cable has two connectors, one to attach to the diskette
drive, and the other to attach to the connector (FDD1) on the system board.
– If the computer comes with a SCSI adapter and SCSI hard disk drive, the
following cables can be used to attach SCSI devices to the SCSI host adapter:
- An Ultra160 twisted ribbon cable connects the internal Ultra160 SCSI hard
disk drive to the SCSI connector on the SCSI adapter. This cable has five
additional connectors for attaching more internal SCSI devices.
- A round SCSI cable connects external SCSI devices to the SCSI adapter so
that you can add external SCSI devices. For more information about
connecting SCSI devices, see the SCSI documentation on the Software
Selections CD that comes with the computer.
Note: To locate connectors on the system board, see “System board internal
cable connectors” on page 44.
Review the following information before connecting power and signal cables to
internal drives:
v The drives that are preinstalled in the computer come with power and signal
cables attached. If you replace any drives, it is important to remember which
cable is attached to which drive.
v When you install a drive, ensure that the drive connector at the end of the signal
cable is connected to the drive and that the drive connector at the other end is
connected to the system board. This reduces electronic noise from the computer.
v If two IDE devices are used on a single cable, one must be designated as the
primary device and the other as the secondary device; otherwise, the computer
might not recognize some of the IDE devices. The primary and secondary
designation is determined by switch or jumper settings on each IDE device.
v If two IDE devices are on a single cable, and only one is a hard disk drive, the
hard disk drive must be set as a primary device.
v If you have only one IDE device on a cable, it must be set as a primary device.
Memory module installation
Adding memory to the computer is an easy way to make programs run faster. You
can increase the amount of memory in the computer by installing memory
modules. The IntelliStation E Pro computer uses industry-standard dual inline
memory modules (DIMMs).
Do the following to install a DIMM:
Attention: When handling static-sensitive devices, take precautions to avoid
damage from static electricity. For details on handling these devices, see “Handling
electrostatic discharge-sensitive devices” on page 134.
1. Review the safety precautions listed in the “Safety information” on page 131.
74 Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214
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2. Turn off the computer and all attached devices. Disconnect all external cables
and power cords; then remove the cover. See “Side cover removal” on page 63
for details.
3. Remove the support bracket. See “Support bracket removal” on page 64.
4. Touch the static-protective package containing the DIMM to any unpainted
metal surface on the computer. Then remove the new DIMM from the
package.
5. Open the retaining clips and, if necessary, remove any existing DIMM.
6. Gently open the retaining clip on each end of the DIMM slot. Turn the DIMM
so that the pins align correctly with the connector.
7. Insert the DIMM into the connector. Firmly press the DIMM straight down
into the connector by applying pressure on both ends of the DIMM
simultaneously. The retaining clips snap into the locked position when the
DIMM is firmly seated in the connector.
DIMM connector 1
DIMM connector 2
DIMM connector 3
8. If a gap exists between the DIMM and the retaining clips, the DIMM has not
been correctly installed. Open the retaining clips, remove the DIMM, then
reinsert it.
9. If you have other options to install or remove, do so now.
10. Replace the support bracket.
11. Replace the side cover, see “Replacing the cover” on page 77.
12. Reconnect the external cables and power cords, turn on the attached devices,
and then turn on the computer.
Security U-bolt installation
To help prevent theft, you can add a security U-bolt and cable to the computer.
This section discusses how to install a security U-bolt.
Do the following to install the U-bolt:
Installing options 75
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1. Review the safety precautions listed in “Safety information” on page 131.
2. Turn off the computer and all attached devices. Disconnect all external cables
and power cords; then remove the cover. See “Removing the cover” on page 45
or “Side cover removal” on page 63 for details.
3. Use a screwdriver to remove the two metal knockouts.
4. Insert the U-bolt through the rear panel; then attach and tighten the nuts.
5. Thread the cable through the U-bolt and around an object that is not part of or
permanently secured to the building structure or foundation, and from which
the cable cannot be removed. Fasten the cable ends together with a lock. After
you add the security cable, be certain it does not interfere with other cables
connected to the computer.
6. Reconnect the external cables and power cords, turn on the attached devices,
and then turn on the computer.
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Replacing the cover
Do the following to replace the cover of the tower model:
Note: If you removed the support bracket, reinstall it before you replace the cover.
See “Support bracket removal” on page 64 for details.
1. Clear any cables that might impede the replacement of the cover.
2. Install the side cover by placing it into position on the computer. Be certain the
notches on the underside of the cover match up to the holes along the sides of
the computer. Press down on the cover release latch button as you close the
cover release latch to lock the cover.
3. If you have not done so already, make sure that the two front stabilizing feet
are rotated outward so that they properly support the computer. Rotate each
individual foot outward 90 degrees.
4. Reconnect the external cables and power cords to the computer; then connect
the power cords to electrical outlets.
5. Turn on the attached devices; then turn on the computer.
Connecting external options
You can connect a number of optional external devices to the connectors on the
rear and front of the computer. If the computer comes with a SCSI adapter
installed, you can attach a SCSI storage expansion enclosure to the computer.
To attach an external device:
1. Read “Before you begin” on page 41, review the safety precautions listed in
Statement 1 and Statement 5 in “Safety notices (multi-lingual translations)” on
page 135, and read the documentation that comes with the options.
2. Be sure that the computer and all attached devices are turned off.
3. Follow the instructions that come with the option to prepare it for installation
and to connect it to the computer.
Installing options 77
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Note: If you are attaching a SCSI device, see “Ultra160 SCSI connector” on
page 83 for SCSI ID and cabling information.
Input/output connector locations
The following illustrations show the input/output connectors and the expansion
slots on the rear of the computer.
Desktop model
Mouse
USB 1
Parallel
Line inLine out
Keyboard
USB 2
Serial 1
Serial 2
Tower model
Power cord
connector
Mouse
Keyboard
USB 1
USB 2
Parallel
Serial 1
Serial 2
Ethernet
Mic (pink)
Line out (green)
Line in (blue)
Video
SCSI (optional)
1
2
2
1
Input/output connectors
This section provides pin and other information about the input/output connectors
on the rear of the computer. Refer to “Controls and indicators” on page 8. These
connectors are:
v One mouse
v One keyboard
v One parallel
v Two serial
v One Ethernet
v Two USB
v Line in
Ethernet
Microphone
Video
Power cord connector
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v Line out
v Microphone
v One video (optional multiple connectors on some models)
v One Ultra160 SCSI (some models)
Video connector
The computer uses an AGP adapter located in the AGP slot on the system board.
The video connector is on the adapter and is located on the rear of the computer.
See “Input/output connectors” on page 78 for the location of this connector.
5
Table 8. Monitor connector-pin assignments
Pin Signal I/O Pin Signal I/O
1 Red O 9 +5 V dc, used by DDC2B
2 Green I 10 Ground
3 Blue O 11 Monitor ID 0 – not used
4 Monitor ID 2 – not used I 12 DDC2B data I/O
5 Ground 13 Horizontal sync O
6 Red ground 14 Vertical sync O
7 Green ground 15 DDC2B clock I/O
8 Blue ground
1
1115
Some models come with a digital video interface (DVI) connector for connecting a
digital monitor.
1
C1 C2
C3C5C4
Table 9. DVI monitor connector-pin assignments
Pin Signal description Pin Signal description
1 TMDS Data2- 16 Hot plug detect
2 TMDS Data2+ 17 TMDS Data03 Data2/4 shield 18 TMDS Data0+
4 TMDS Data4- 19 Data0/5 shield
5 TMDS Data4+ 20 TMDS Data56 DDC clock 21 TMDS Data5+
7 DDC Data 22 Clock shield
8 Analog VSync 23 TMDS clock+
9 PMDS Data1- 24 TMDS Clock10 TMDS Data1+ C1 Analog red
11 Data1/3 shield C2 Analog green
12 TMDS Data3- C3 Analog blue
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Table 9. DVI monitor connector-pin assignments (continued)
Pin Signal description Pin Signal description
13 TMDS Data3+ C4 Analog HSync
14 +5 V power C5 Analog ground
15 Ground (for +5 V)
Keyboard connector
The computer has one keyboard connector. See “Input/output connectors” on
page 78 for its location.
Note: If you attach a standard (non-USB) keyboard to the keyboard connector, the
USB ports and devices are disabled during the power-on self-test (POST).
6
4
2
Table 10. Keyboard-connector (6-pin female) pin-number assignments
Pin I/O Signal
5
3
1
1 I/O Data
2 N/A Reserved
3 N/A Ground
4 N/A +5 V dc
5 I/O Keyboard clock
6 N/A Reserved
Mouse connector
The computer has one mouse connector that supports a mouse or other pointing
device. The mouse connector is located on the rear of the computer. For the
location, see “Input/output connectors” on page 78.
6
4
5
3
1
2
Table 11. Auxiliary or pointing-device connector (6-pin female) pin-number assignments
Pin Signal
1 Data
2 Not connected
3 Ground
4 +5Vdc
5 Clock
6 Not connected
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Parallel connector
The computer has one parallel connector. This connector supports three standard
Institute of Electrical and Electronics Engineers (IEEE) 1284 modes of operation:
standard parallel port (SPP), enhanced parallel port (EPP), and extended capability
port (ECP).
Viewing or changing the connector assignments: Use the IBM Setup Utility
program to configure the parallel connector as bi-directional. With this
configuration, data can be read from and written to a device. In bidirectional
mode, the computer supports the ECP and EPP modes.
Do the following to view or change the parallel-connector assignment:
1. Restart the computer.
2. Press and hold the F1 key to launch the IBM Setup Utility program.
3. On the IBM Setup Utility menu, use the cursor keys on the keyboard to select
Devices”Parallel Port.
Note: When you configure the parallel connector as bi-directional, use an IEEE
1284-compliant cable. The cable must not exceed 3 meters (9.8 ft.).
4. Follow the instructions on the screen to save the changes and exit from the IBM
Setup Utility menu.
Parallel connector pin-assignments: There is a 25-pin, female D-shell parallel
connector on the rear of the computer, see “Input/output connectors” on page 78
for the location of this connector.
13
25
Table 12. Parallel connector-pin assignments
Pin Signal I/O Pin Signal I/O
1 STROBE# I/O 14 AUTO FD XT# O
2 Data bit 0 I/O 15 ERROR# I
3 Data bit 1 I/O 16 INIT# O
4 Data bit 2 I/O 17 SLCT IN# O
5 Data bit 3 I/O 18 Ground
6 Data bit 4 I/O 19 Ground
7 Data bit 5 I/O 20 Ground
8 Data bit 6 I/O 21 Ground
9 Data bit 7 I/O 22 Ground
10 ACK# I 23 Ground
11 BUSY I 24 Ground
12 PE I 25 Ground
13 SLCT I
1
14
Installing options 81
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Serial connectors
The computer has two standard 9-pin D-shell serial connectors: Serial connector 1
and Serial connector 2. See “Input/output connectors” on page 78 for their location.
1
69
Table 13. Serial-port connectors pin-number assignments
Pin Signal Pin Signal
1 Data carrier detect 6 Data set ready
2 Receive data 7 Request to send
3 Transmit data 8 Clear to send
4 Data terminal ready 9 Ring indicator
5 Signal ground
5
Ethernet connector
The computer comes with an integrated Ethernet controller. This controller
provides an interface for connecting to 10-Mbps or 100-Mbps networks and
provides full-duplex capability, which enables simultaneous transmission and
reception of data on an Ethernet local area network (LAN).
To access the Ethernet connector, attach a Category 3, 4, or 5 unshielded
twisted-pair (UTP) cable to the RJ-45 connector on the rear of the computer, see
“Input/output connectors” on page 78.
Important: To operate the computer within FCC Class A or Class B limits, use a
category 5 Ethernet cable.
Table 14. Ethernet RJ-45 connector pin-number assignments
Pin Signal Pin Signal
1 Transmit data+ 5 Not connected
2 Transmit 6 Receive data –
3 Receive data+ 7 Not connected
4 Not connected 8 Not connected
Universal Serial Bus connectors
The computer has two Universal Serial Bus (USB) connectors for optional
telephony and multimedia devices. USB devices configure automatically with Plug
and Play technology.
Notes:
1. If you attach a standard (non-USB) keyboard to the keyboard connector, the
USB connectors and devices will be disabled during the power-on self-test.
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2. If you install a USB keyboard that has a mouse connector, the USB keyboard
emulates a mouse, and you will not be able to disable the mouse settings in the
IBM Setup Utility program.
USB cables: Use a 4-pin USB cable to connect external devices to USB connectors.
USB technology transfers data at up to 12 megabits per second (Mbps) with a
maximum of 127 external devices and a maximum signal distance of 5 meters (16
ft) per segment.
USB connectors: See “Input/output connectors” on page 78 for the location of the
USB connectors.
14
Table 15. USB-port connector pin-number assignments
Pin Signal
1 VCC
2 –Data
3 +Data
4 Ground
Audio connectors
The audio connectors are used to connect external audio equipment to the
computer. See “Input/output connectors” on page 78 for the location of these
connectors.
Line in (blue)
Line out (green)
Mic (pink)
Line out: This connector is used to send audio signals from the computer to
external devices, such as powered speakers with built-in amplifiers, headphones,
multimedia keyboards, or the audio Line in connector on a stereo system.
Note: The internal speaker in the computer is disabled when any device is
attached to this connector.
Line in: This connector is used to accept audio signals from external devices, such
as line output from external audio equipment into the computer sound system.
Microphone: This connector is used to connect a microphone to the computer
when you want to record sounds on the hard-disk drive or use speech recognition
software.
Ultra160 SCSI connector
Some computer models come with a SCSI adapter, which supports an Ultra160
SCSI internal channel in a full-featured PCI 2.1-/2.2-compliant bus master package.
This configuration supports zero wait state, 32-bit memory transfers at 160 MB per
Installing options 83
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second, when low voltage differential (LVD) SCSI peripherals are attached. This
channel supports up to 15 SCSI devices. In addition, this adapter uses:
v Double-transition clocking to achieve high transfer rates
v Domain name validation to negotiate compatible data transfer speeds with each
device
v Cyclic-redundancy checking for improved data reliability
SCSI cabling requirements: If the computer comes with a SCSI adapter, you can
install five internal or external SCSI devices using the SCSI signal cable that comes
with the computer. If you plan to attach external SCSI devices, you must order an
additional SCSI cable. To select and order the correct cables for use with external
devices, contact the IBM reseller or IBM marketing representative. To receive an
indication of SCSI hard-disk drive activity, you must also connect the SCSI adapter
to the SCSI LED (J35) connector on the system board. See “System board” on
page 43 for the location of the SCSI connector.
Setting SCSI IDs: Each SCSI device connected to a SCSI controller must have a
unique SCSI ID. This ID enables the SCSI controller to identify the device and
ensure that different devices on the same SCSI channel do not attempt to transfer
data simultaneously. SCSI devices that are connected to different SCSI channels can
have duplicate SCSI IDs. Refer to the information that is provided with the device
for instructions on setting its SCSI ID. With a SCSI adapter installed in the
computer, you can use its 68-pin SCSI connector to connect different types of SCSI
devices.
34
1
68
Table 16. SCSI connector-pin assignments
Pin Signal Pin Signal Pin Signal Pin Signal
1 +DB (12) 18 TERMPWR 35 –DB (12) 52 TERMPWR
2 +DB (13) 19 RESERVED 36 –DB (13) 53 GROUND
3 +DB (14) 20 GROUND 37 –DB (14) 54 GROUND
4 +DB (15) 21 +ATN 38 –DB (15) 55 –ATN
5 +DB (P1) 22 GROUND 39 –DB (P1) 56 GROUND
6 +DB (0) 23 +BSY 40 –DB (0) 57 –BSY
7 +DB (1) 24 +ACK 41 –DB (1) 58 –ACK
8 +DB (2) 25 +RST 42 –DB (2) 59 –RST
9 +DB (3) 26 +MSG 43 –DB (3) 60 –MSG
10 +DB (4) 27 +SEL 44 –DB (4) 61 –SEL
11 +DB (5) 28 +C/D 45 –DB (5) 62 –C/D
12 +DB (6) 29 REQ 46 –DB (6) 63 –REQ
13 +DB (7) 30 +I/O 47 –DB (7) 64 –I/O
14 +DB (P) 31 +DB (8) 48 –DB (P) 65 –DB (8)
15 GROUND 32 +DB (9) 49 GROUND 66 –DB (9)
16 DIFFSENS 33 +DB (10) 50 GROUND 67 –DB (10)
17 TERMPWR 34 +DB (11) 51 TERMPWR 68 –DB (11)
35
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To install SCSI devices, you must have an optional PCI SCSI adapter installed.
Refer to the information that is provided with the device for instructions to set its
SCSI ID.
Installing options 85
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FRU information (service only)
Desktopmodel.............87
Adapter retainer ............87
Airbaffle..............87
Fan................88
Power/LED switch ...........88
Power supply ............89
Processor / fan sink ..........89
Speaker...............90
System board .............91
Towermodel..............92
Adapter fan .............92
Adapter guide ............93
Adapter retainer ............93
Field Replacement Units (FRUs) should be replaced by qualified service personnel
only.
Desktop model
The following section contains information on removing components of the
desktop model.
Adapter retainer
To remove the adapter retainer, do the following:
Note: Read “Before you begin” on page 41 and the safety notices at “Safety notices
(multi-lingual translations)” on page 135.
Bezel ...............94
Bezel release latch ...........94
Fan................95
Handle cap .............96
Harddrivecage............97
PCI extender board ...........97
Power/LED switch ...........98
Power supply ............99
Processor / fan sink ..........100
Speaker..............101
System board ............102
Top/sidecover............104
1. Power-off the computer and remove external cables.
2. Remove the cover and support bracket (see “Removing the cover” on page 45
3. Remove the air baffle (see “Air baffle”).
4. Disconnect all adapter cards from the system board and remove them from the
5. Pull the adapter retainer away from the chassis.
6. To install the adapter retainer, reverse the previous steps.
Air baffle
To remove the air baffle, do the following:
1. Power-off the computer and remove external cables.
2. Remove the cover and support bracket (see “Removing the cover” on page 45
3. Grasp the air baffle on the top and bottom of the wide end and squeeze gently,
4. When the baffle is free of the back of the chassis, lift it out of the workstation.
and “Removing the frame support bracket” on page 46).
computer (see “Adapter installation” on page 48).
and “Removing the frame support bracket” on page 46).
then pull the baffle up and away from the back of the chassis.
© Copyright IBM Corp. 2001 87
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Fan
To remove the fan, do the following:
Note: Read “Before you begin” on page 41 and the safety notices at “Safety notices
(multi-lingual translations)” on page 135.
1. Power-off the computer and remove external cables.
2. Remove the cover and support bracket (see “Removing the cover” on page 45
and “Removing the frame support bracket” on page 46).
3. Remove the air baffle (see “Air baffle” on page 87).
4. Disconnect the fan cable from the system board.
5. For the desktop model, push in on the two tabs on the front of the chassis to
release the fan.
6. Pull the fan up and out of the chassis.
7. To install the rear fan, reverse the previous steps.
Power/LED switch
To remove the power/LED switch, do the following:
Note: Read “Before you begin” on page 41 and the safety notices at “Safety notices
(multi-lingual translations)” on page 135.
1. Power-off the computer and remove external cables.
2. Remove the cover and support bracket (see “Removing the cover” on page 45
and “Removing the frame support bracket” on page 46).
3. Swing the CD-ROM drive cage up.
4. Disengage the lower tab of the power/LED switch by pressing upward on the
lower tab of the power/LED switch until it comes loose.
Note: It may be necessary to use the tip of a screwdriver to disengage the
lower tab.
5. Push inward on the two tabs of the top section of the power/LED switch until
it pops free of the chassis; then, remove it from the computer, making sure that
the cable follows freely.
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6. To install the power/LED switch, reverse the previous steps.
Power supply
To remove the power supply, do the following:
Note: Read “Before you begin” on page 41 and the safety notices at “Safety notices
(multi-lingual translations)” on page 135.
1. Power-off the computer and remove external cables.
2. Remove the cover and support bracket (see “Removing the cover” on page 45
and “Removing the frame support bracket” on page 46).
3. Swing the floppy disk drive cage up.
4. Disconnect the internal power supply cables.
5. Remove the two screws that secure the power supply to the chassis.
6. Lift the power supply out of the chassis.
7. To replace the power supply, reverse the previous steps.
Processor / fan sink
To remove the processor and fan sink, do the following:
Note: Read “Before you begin” on page 41 and the safety notices at “Safety notices
(multi-lingual translations)” on page 135.
1. Power-off the computer and remove external cables.
2. Remove the cover and support bracket (see “Removing the cover” on page 45
and “Removing the frame support bracket” on page 46).
3. Remove the air baffle (see “Air baffle” on page 87).
4. Swing the CD-ROM drive cage up (see “CD-ROM or diskette drive
installation” on page 51).
5. Disconnect any cables that impede access to the processor.
6. Remove fan sink from processor:
Note: The fansink and underlying heatsink are attached and do not need to be
separated from each other. Remove the fansink/heatsink assembly from
the processor as a single unit.
FRU information (service only) 89
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a. Detach the fan sink cable.
b. Loosen the two captive screws on either side (in leaf spring enclosures) of
the fansink.
c. With the two captive screws loosened, pivot the leaf spring assemblies
outward and out of the notches on the fansink assembly.
d. Lift the fan sink up and out of the computer.
7. Free the processor from the system board by rotating the processor socket lever
8. Lift the processor up and out of the computer.
9. To install a processor, reverse the previous steps.
Speaker
To remove the speaker, do the following:
1. Power-off the computer and remove external cables.
2. Remove the cover and support bracket (see “Removing the cover” on page 45
Note: It may be necessary to gently twist the fansink to loosen it from the
processor.
Important: Be careful when handling the adhesive material on the
processor. If the adhesive material on the processor will be
reused, do not contaminate it. If replacement adhesive material
is provided with the replacement part, be sure to remove all
traces of existing adhesive material from the processor before
applying the new adhesive material.
arm upward to its maximum vertical position.
Note: When reconnecting the fansink cable to the system board, be sure to
connect the cable to the connector marked ″CPU fan″.
Note: Read “Before you begin” on page 41 and the safety notices at “Safety notices
(multi-lingual translations)” on page 135.
and “Removing the frame support bracket” on page 46).
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3. Rotate the floppy disk drive cage to its vertical position (see “CD-ROM or
diskette drive installation” on page 51).
4. Disconnect the speaker cable from the system board.
5. Lift the speaker up and out of the side brackets.
6. To replace the speaker, reverse the previous steps.
System board
To remove the system board, do the following:
Notes:
1. Read “Before you begin” on page 41 and the safety notices at “Safety notices
(multi-lingual translations)” on page 135.
2. When replacing the system board, you must either update the system with the latest
firmware or restore the pre-existing firmware that the customer provides on a diskette
or CD image.
1. Power-off the computer and remove external cables.
2. Remove the cover and support bracket (see “Removing the cover” on page 45
and “Removing the frame support bracket” on page 46).
3. Remove the air baffle (see “Air baffle” on page 87).
4. Remove any of the following components that are installed on the system
board:
v Processor (see “Processor / fan sink” on page 89).
Important: If you plan to reinstall an existing processor to the new system
board, be careful when handling the adhesive material on the
processor. If the adhesive material on the processor will be
reused, do not contaminate it. If replacement adhesive material is
provided with the replacement system board, be sure to remove
all traces of existing adhesive material from the processor before
applying the new adhesive material.
v Adapter cards (see “Adapter installation” on page 48).
v DIMMs (“Memory module installation” on page 55).
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5. Disconnect all internal system board cables.
Note: The drive cages and power supply have been removed in the illustration
above for purposes of clarification. If these installed items impede your
ability to easily access the system board, you can remove them from the
computer (see “CD-ROM or diskette drive installation” on page 51 and
“Power supply” on page 89).
6. Remove the seven screws that secure the system board to the chassis and lift
the board up and out of the computer.
Tower model
Adapter fan
Note: The system board for the desktop model has a tab on the bottom which
fits into the notch on the floor of the chassis.
7. To install the system board, reverse the previous steps.
The following section contains information on removing components of the tower
model.
Note: Not all tower model systems incorporate an adapter fan.
To remove the adapter fan, do the following:
Note: Read “Before you begin” on page 41 and the safety notices at “Safety notices
(multi-lingual translations)” on page 135.
1. Power-off the computer and remove external cables.
2. Remove the cover and support bracket (see “Side cover removal” on page 63
and “Support bracket removal” on page 64).
3. Disconnect the fan cable from the system board.
92 Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214
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