IBM 570usref Service Manual

Note

Before using this information and the product it supports, be sure to read the general information under “Safety information” on page xiii and “Notices” on page 203.

Note for using your computer in Japan

If you are using a modem in Japan, specify the country as “Japan” in the “Dialing Properties” window under the “Modem Properties” window. Using the modem functions with another setting is a violation of the Japanese Telecommunication Business Law.

The AC Adapter complies with the Electrical Appliance and Material Control Law of Japan. Rating: Input ac 100 V 50/60 Hz

Output dc 16 V

Certificate numbers ( ):

91-56010 91-56011 91-56012 91-56055 91-56887

First Edition (January 1999)

The following paragraph does not apply to the United Kingdom or any country where such provisions are inconsistent with local law:

INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION “AS IS” WITHOUT ANY WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE LIMITED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimers of express or implied warranties in certain transactions; therefore, this statement may not apply to you.

This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. IBM may make improvements or changes in the products or the programs described in this publication at any time.

Requests for technical information about IBM products should be made to your IBM Authorized Dealer or your IBM Marketing Representative.

Copyright International Business Machines Corporation 1999. All rights reserved. Note to U.S. Government Users – Documentation related to restricted rights – Use, duplication, or disclosure is subject to restrictions set forth in GSA ADP Schedule Contract with IBM Corp.

Thank You for Selecting

an IBM ThinkPad 570 Computer

We have designed the ThinkPad 570 computer with

your mobile computing needs in mind.

To help us continue to build products

that address your mobile computing needs,

please complete the ThinkPad Registration included

in the

Setup Guide

Functional highlights

Compact design

The slim, lightweight, and portable design of the ThinkPad 570 makes traveling with your computer much easier. At less than 1 inches thin and weighing only about 4 pounds, your computer is available wherever and whenever you need it.

High-performance processor

The Intel Mobile Pentium II 300PE-, 333-, or 366-MHz processor delivers fast desktop-computer-level power and advanced performance.

High-performance memory

The ThinkPad 570 utilizes for its memory the high-speed 66-MHz SDRAM (synchronous dynamic random access memory), which enhances the computer's advanced performance.

Large-capacity hard disk drive

The 6.4- or 4.0-GB user-upgradable hard disk drive provides ample storage for your computing needs.

Large color display (LCD)

The ThinkPad 570's 13.3- or 12.1-inch active matrix TFT (thin-film transistor) display provides clear and brilliant text and graphics.

Easy-to-use keyboard and enhanced pointing device

The ThinkPad 570 has a full-size, full-stroke keyboard with an enhanced TrackPoint pointing device that enables you to select merely by pressing on the TrackPoint. A center button converts the TrackPoint into a scroll-controlling device or a magnifying glass on the screen.

To use the TrackPoint

“TrackPoint” on page 42.

Lithium-ion battery pack

The large-capacity lithium-ion battery pack extends the operating time of your computer, further enhancing its portability.

Built-in modem

The integrated modem enables you to send or receive data, faxes, and voice over a telephone line. Supporting V.90 protocol and data rates of up to 56 Kbps, the modem makes communication easy and efficient when you are away from your office.

To use the ThinkPad modem function

Online User's Guide

PC Card support

Your computer provides two PC Card slots that accept a 16-bit PC Card, CardBus Card, or Zoomed Video Card.

To install a PC Card

“Using a PC Card” on page 81.

Capability for further expansion, flexibility, and communication

You can further enhance your ThinkPad 570's functionality by attaching it to the ThinkPad 570 UltraBase and a port replicator (ThinkPad 560 Port Replicator or ThinkPad Port Replicator with Advanced EtherJet Feature).

The ThinkPad 570 UltraBase allows you easily add such options as a second battery, CD-ROM drive, DVD-ROM drive, or many other options. The port replicator provides cable management and easy Ethernet connectivity.

With these options your computer can be both portable when you are mobile and emulate a powerful desktop computer when you are in your office or home.

For more information with the ThinkPad 570 UltraBase and port replicators” on page 84.

vi IBM ThinkPad 570 User's Reference

“Extending the features of your computer

Contents

Functional highlights . . . . . . . . . . . . . . . . . . . . . . . . . v

About this book ............................ xi

Safety information . . . . . . . . . . . . . . . . . . . . . . . . . xiii

Handling the ThinkPad computer ................. xv

Chapter 1. Basic information on your computer ........ 1

Identifying the hardware features ................... 2

System-status indicators . . . . . . . . . . . . . . . . . . . . . . . . 6

Online User's Guide .......................... 8

Backing up your system ........................ 9

Recovering lost or damaged software .............. 9

ConfigSafe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

ThinkPad Web site or bulletin board .............. 13

Getting service . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Help at the ThinkPad Web site ................. 14

Help by telephone ......................... 15

Recording sheets . . . . . . . . . . . . . . . . . . . . . . . . . 16

Chapter 2. Using your computer and extending its features 19

ThinkPad utility programs ...................... 21

BIOS Setup Utility ......................... 21

ThinkPad Configuration Program ................ 32

PC Doctor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Using the keyboard functions .................... 38

Fn key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Numeric keypad . . . . . . . . . . . . . . . . . . . . . . . . . . 41

TrackPoint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Increasing memory . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Installing the DIMM ........................ 51

Removing the DIMM ....................... 56

Replacing the battery ........................ 57

Replacing the backup battery .................. 59

Upgrading the hard disk drive ................... 62

Attaching the external diskette drive ................ 66

Using an external mouse, keypad, and keyboard ........ 68

Attaching an external mouse or numeric keypad ....... 68

Attaching an external keyboard and mouse .......... 70

Using an external monitor ...................... 72

Using the dual display function ................. 77

Using a PC Card ........................... 81

Installing a PC Card ....................... 81

Removing the PC Card ...................... 83

Extending the features of your computer with the ThinkPad 570

UltraBase and port replicators ................... 84

Using your computer with the UltraBase ............ 87

Using your computer with the UltraBase and the Port

Replicator with Advanced EtherJet Feature ......... 97

Using your computer with the UltraBase and the ThinkPad

560 Port Replicator ....................... 111

Using your computer with the Port Replicator with Advanced

EtherJet Feature through the Direct Dock Adapter ..... 122

Using your computer with the ThinkPad 560 Port Replicator

through the Direct Dock Adapter ............... 132

Using other features ......................... 141

Serial connector . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Parallel connector . . . . . . . . . . . . . . . . . . . . . . . . . 141

Universal serial bus connector .................. 141

Audio features . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Modem features . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Chapter 3. Protecting your computer ............. 143

Using passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Entering a password ....................... 146

Setting a password ........................ 147

Changing or removing a password ............... 151

Using locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Using the security screw ...................... 157

Chapter 4. Solving computer problems ............ 159

Hints and tips ............................. 160

Using power management .................... 163

Using the USB connector .................... 163

Using the DVD-ROM drive .................... 163

Using a PC Card ......................... 163

viii IBM ThinkPad 570 User's Reference

A CardWorks consideration ................... 164

Using a second CardBus Card ................. 165

Using a microphone ........................ 165

Troubleshooting guide . . . . . . . . . . . . . . . . . . . . . . . . 166

Troubleshooting charts . . . . . . . . . . . . . . . . . . . . . . . . 167

Error codes or messages .................... 168

No error codes or messages .................. 171

Input problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Suspend or hibernation problems ................ 173

LCD problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

An indicator problem ....................... 178

Battery problems . . . . . . . . . . . . . . . . . . . . . . . . . 178

A hard-disk-drive problem .................... 179

CD-ROM drive problems ..................... 179

DVD-ROM drive problems .................... 180

Infrared communication problems ................ 181

Audio or telephony problems .................. 182

A universal serial bus (USB) problem ............. 183

PC Card or built-in modem problems .............. 184

Other PC Card problems ..................... 185

Port replicator problems ..................... 187

A printer problem ......................... 189

External monitor problems .................... 189

Other option problems ...................... 192

Software problems . . . . . . . . . . . . . . . . . . . . . . . . 194

Other problems . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Appendix A. Features and specifications ........... 195

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

IBM power cords ........................... 198

Appendix B. Product warranty and notices .......... 201

Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

Year 2000 readiness and instructions ............. 203

Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204

Electronic emission notices ................... 205

Telecommunication notices . . . . . . . . . . . . . . . . . . . 207

Industry Canada requirements .................. 209

Patent protection notice ..................... 211

Notice for Australia ........................ 211

Contents ix

Notice for European Union countries .............. 211

Setting the RingCentral application for New Zealand ..... 211

Using the 56-Kbps modem in New Zealand .......... 211

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

x IBM ThinkPad 570 User's Reference

About this book

This book contains information that will help you operate the IBM ThinkPad 570 computer. Before using the computer, be sure to read the

Chapter 1,

"Basic information

on your computer,"

acquaints you with the hardware features, information on how to back up or recover the system, and IBM's support and service.

Chapter 2,

"Using your computer and

extending its features,"

provides information on installing devices and using your computer's high-technology features.

ThinkPad Setup Guide

Chapter 3,

"Protecting your computer,"

provides information on using passwords and locks.

and Chapter 1 of this book.

Chapter 4, "Solving computer problems,"

describes what to do if you have a computer problem. The chapter includes troubleshooting charts.

Appendix A, "Features and specifications," describes the features and specifications associated with your computer, including information on power cords.

Appendix B, "Product warranty and notices," contains the warranty statement for your computer and notices for this book.

The book concludes with an index.

Icons used in this book

For procedures or information unique to the operating system installed in your computer:

WIN

Information for Microsoft Windows 98 users

Information for Microsoft Windows 95 users

Information for Microsoft Windows NT users

DOS

Information for IBM DOS users

xii IBM ThinkPad 570 User's Reference

Note: In the U.K., by law:

The telephone line cable must be connected after the power cord.

The power cord must be disconnected after the telephone line cable.

Safety information

DANGER

Electrical current from power, telephone, and communication cables is hazardous. To avoid shock hazard, connect and disconnect cables as shown below when installing, moving, or opening the covers of this product or attached devices. The 3-pin power cord must be used with a properly grounded outlet.

To Connect

Turn everything OFF.

First, attach all cables to devices.

Attach the signal cables to receptacles.

Attach the power cord to an outlet.

Turn the device ON.

To Disconnect

Turn everything OFF.

First, remove the power cord from the outlet.

Remove signal cables from receptacles.

Remove all cables from devices.

DANGER

Do not disassemble, incinerate, or short-circuit the rechargeable battery pack. Do not put it in trash that is disposed of in landfills. Dispose of it as required by local ordinances or regulations. In the United States, call IBM at 1-800-IBM-4333 for information on disposal.

DANGER

The lithium battery (IBM P/N 02K6572 UL-recognized component—File No. MH12210) contains lithium and can explode if not properly used, handled, or disposed of. Do not: (1) throw or immerse into water, (2) heat to more than 100°C (212°F), or (3) repair or disassemble. Dispose of it as required by local ordinances or regulations.

CAUTION: The fluorescent lamp in the liquid crystal display (LCD) contains mercury. Do not put it in trash that is disposed of in landfills. Dispose of it as required by local ordinances or regulations.

The LCD is made of glass, and rough handling or dropping the computer can cause the LCD to break. If the LCD breaks and the internal fluid gets into your eyes or on your hands, immediately wash the affected areas with water for at least 15 minutes; then get medical care if any symptoms are present after washing.

xiv IBM ThinkPad 570 User's Reference

Handling the ThinkPad computer

By using common sense and by following these handling tips, you will get the most use and enjoyment out of your computer for a long time to come.

This section provides tips for handling notebook computers in general. Some descriptions might not suit your situation. Check your shipping checklist to confirm the items you get with your computer.

Notebook computers are precision machines that require a bit of careful handling. Though your computer is designed and tested to be a durable notebook computer that functions reliably in normal work environments, you need to use some common sense in handling it.

Handling tips

Do not subject your computer to physical punishment, such as dropping or bumping.

Do not place heavy objects on your computer.

Do not spill liquids into your computer.

Do not use your computer in or near water (to avoid the danger of electrical shock).

Do not pack your computer in a tightly packed suitcase or bag. Your LCD might be damaged.

A scratchlike marking on your LCD might be a stain transferred from the keyboard (including from the TrackPoint stick) when the cover was pressed from the outside. Wipe such a stain gently with a dry soft cloth. If the stain remains, moisten the cloth with LCD cleaner and wipe the stain again. Be sure to dry the LCD before closing it.

Do not place any objects between the display and keyboard.

Do not move the computer when the hard disk drive is accessing data (when the indicator is blinking).

Do not crush or drop the external or removable hard disk, diskette, or CD-ROM drive when it is outside your computer.

Do not connect the modem to a PBX (private branch exchange) or other digital telephone extension line. Your computer can use only a public-switched telephone network (PSTN). Use of a phone line other than PSTN can damage your modem. If you are not sure which kind of phone line you are using, contact your telephone company. Many hotels or office buildings use digital telephone extension lines, so check before connecting the telephone cable in such places.

Do not leave the base of your computer in contact with your lap or any part of your body for an extended period when the computer is functioning or when the battery is charging. Your computer dissipates some heat during normal operation. This heat is a function of the level of system activity and battery charge level.

For more information

Online User's Guide

xvi IBM ThinkPad 570 User's Reference

To power off the computer, hold the power switch for just a second and release it. Wait at least 5 seconds before powering on again (or resuming normal operation from suspend or hibernation mode).

Identifying the hardware features ................... 2

System-status indicators . . . . . . . . . . . . . . . . . . . . . . . . 6

Online User's Guide .......................... 8

Backing up your system ........................ 9

Recovering lost or damaged software .............. 9

Using the Software Selections CD ............... 9

Using the Software Selections program on the hard disk . 11 Using the Recovery CD for Windows 98, Windows 95, or

Windows NT . . . . . . . . . . . . . . . . . . . . . . . . . . 12

ConfigSafe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

ThinkPad Web site or bulletin board .............. 13

Getting service . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Help at the ThinkPad Web site ................. 14

Help by telephone ......................... 15

Recording sheets . . . . . . . . . . . . . . . . . . . . . . . . . 16

Identifying the hardware features

Front view

2 IBM ThinkPad 570 User's Reference

Identifying the hardware features

1 The LCD latches open the

LCD.

2 The color LCD screen

displays computer output.

3 The brightness control

adjusts the brightness of the display. For the

12.1-inch display, it is located on the right side of the LCD.

4 The built-in microphone

captures sound and voice when it is used with an application program capable of handling audio.

5 The headphone jack, a

-inch (3.5-mm) diameter jack, is where you connect a stereo headphone or external speakers.

6 The line-in jack, a -inch

(3.5-mm) diameter jack, is where you connect an external stereo audio device.

7 The microphone jack, a

-inch (3.5-mm) diameter jack, is where you connect a microphone.

8 The reset switch is used

to power the computer off if an application hangs or if the computer will not accept any input. Use the tip of a pen to press this switch.

9 The infrared port allows

the computer to communicate with other devices that have infrared data-transfer capability.

1 The PC Card slots accept

PC Cards.

11 The PC Card-eject

buttons eject the PC Card

from the PC Card slot.

12 The system-status

indicators with their

associated symbols show the system status. (

page 6.)

13 The TrackPoint is a built-in

pointing device that provides a function similar to that of a mouse.

14 The click buttons work

with the TrackPoint 13 and provide a function similar to that of mouse buttons.

15 The diskette-eject button

ejects the diskette from the diskette drive.

16 You can attach the diskette

drive as an external diskette drive.

17 The Fn key is used with

the function keys to activate the Fn key

functions. ( page 39.)

Chapter 1. Basic information on your computer 3

Identifying the hardware features

Rear view

Bottom view

4 IBM ThinkPad 570 User's Reference

Rear view of the computer

1 The security keyhole is

used with a mechanical lock. ( page 156.)

2 The power jack is where

the AC Adapter cable is connected.

3 The

external-diskette-drive connector is where you

connect the cable of the external diskette drive.

Bottom view of the computer

1 The battery pack is a

built-in power source for the computer.

2 The battery-pack latch

locks or releases the battery pack.

3 The speaker is built in to

the computer.

4 The system-expansion

connector (244-pin)

enables you to connect your computer to a ThinkPad 570 UltraBase or to a ThinkPad 570 Direct Dock Adapter for connection to a port replicator.

5 The fan louvers are for

circulating air within the computer.

Do not place

4 The serial connector is

where you connect a 9-pin, serial-device cable.

5 The parallel connector is

where you connect a parallel-printer signal cable.

6 The external-monitor

connector is where you

attach an external monitor (CRT).

any object in front of these louvers.

6 The power switch turns

the computer on and off. You can slide this switch by pushing the white notch on it.

7 The universal serial bus

(USB) connector enables

you to connect any device that conforms to the USB interface. Many recent digital devices conform to this new standard.

8 To install or remove the

SDRAM dual inline memory module (DIMM) option, loosen this

memory-slot-cover screw.

Identifying the hardware features

7 The external-input-device

connector is used to

attach a mouse or an external numeric keypad to the computer. An external keyboard can be attached to this connector through an optional keyboard/mouse cable.

8 The modem connector is

used for connecting your computer to a telephone line.

9 The memory slot accepts

an SDRAM dual inline memory module (DIMM) option.

1 To install or remove the

hard disk, loosen this hard-disk-drive screw. You can use the security screw shipped with your computer as a hard disk screw.

11 The hard disk drive is

built in to the computer.

12 The serial number label

identifies your computer. You need this number to get help.

Chapter 1. Basic information on your computer 5

System-status indicators

The system-status indicators on the computer show the current status of your computer by their on or off states and colors (green and orange). Each indicator is identified with a symbol. The following shows the location and the meaning of each icon:

6 IBM ThinkPad 570 User's Reference

System-status indicators

Symbol Color Meaning

1 Battery status Green Enough battery power remains for operation.

Blinking orange

The battery pack needs to be charged. When the indicator starts blinking orange, the computer beeps three times.

Orange The battery pack is being charged.

2 Suspend mode Green The computer is in suspend mode. (See the

Blinking green

User's Guide

The computer is entering suspend or hibernation mode or is resuming normal operation.

Online

3 Hard disk in use Orange Data is being read from or written to the hard disk.

Do not enter the computer into suspend mode or power off the computer when this indicator is on

4 Numeric lock Green The numeric keypad on the keyboard is enabled. You

enable or disable the keypad by pressing and holding the Shift key, and pressing the NumLk key. For details, see “Numeric keypad” on page 41.

5 Caps lock Green Caps Lock mode is enabled. All alphabetic

characters (A–Z) are entered in capital letters without the Shift key being pressed. You enable or disable Caps Lock mode by pressing the Caps Lock key.

6 Scroll lock Green Scroll Lock mode is enabled. The Arrow keys can be

used as screen-scroll function keys. The cursor cannot be moved with the Arrow keys.

application programs support this function.

Not all

You enable or disable Scroll Lock mode by pressing the ScrLk key.

7 Power on Green The computer is operational. This indicator is on

when the computer is on and not in suspend mode.

Chapter 1. Basic information on your computer 7

Online User's Guide

Your computer features an always have key information at your fingertips even if you are traveling. It contains the following information:

Basics:

– Using your computer outside your home country – Using the features of your computer – Protecting your computer – Using your computer with a battery pack – Using your computer with a PC Card – Frequently asked questions

Advanced:

– Resolving system resource conflicts

– Installing software

– Using system management – Using PS2 commands – Using modem commands

Information:

– Finding information in the – Finding information in other publications – Finding information on the Internet

– Glossary

– Handling tips and ergonomics information

– Getting service

Online User's Guide

so that you will

To start the screen, move the cursor to Programs and ThinkPad 570; then click ThinkPad 570 User's Guide.

The

Online User's Guide

make a printout if necessary.

8 IBM ThinkPad 570 User's Reference

Online User's Guide

appears. Go to the section you want, and

You can also access the site

http://www.ibm.com/thinkpad

, click Start from the Windows main

Online User's Guide

from the IBM Web

Backing up your system

To back up your system or reinstall the operating system, your ThinkPad computer has the following features:

ConfigSafe

Recovering lost or damaged software

Check the following ThinkPad Web site for the latest information. When updates become available, they are posted on:

Backing up your system

The Software Selections CD The Software Selections program on the hard disk The Recovery CD

The ThinkPad Web site or bulletin board

If you use the Software Selections CD or the Recovery CD, you need an external CD-ROM or DVD-ROM drive that is compatible with your computer. If you have the ThinkPad 570 UltraBase (option) attached to your computer, and have added a CD-ROM or DVD-ROM drive to it, you can use either of these drives.

http://www.ibm.com/thinkpad

Using the Software Selections CD

The Software Selections CD is provided for your installation convenience; you can customize your system using this CD. It contains all the software applications and hardware device drivers for your computer in the Windows 98, Windows 95, or Windows NT environment.

For the device drivers for DOS http://www.pc.ibm.com/support.

You can select the Notebook & PDA Support from the menu on this site.

If you need to reinstall a software application or a hardware device driver, put the Software Selections CD in your CD-ROM or DVD-ROM drive. The features menu appears automatically.

Chapter 1. Basic information on your computer 9

Backing up your system

The Software Selections CD includes the following features:

The Software Selections program on the hard disk provides the same functions as those on the Software Selections CD, except

Create a Software Selections CD Image

page 11.

Welcome

This page displays the model and serial number of your computer, and a menu from which you can select an item by clicking it.

Install Software

Use this page for doing the following:

– Reinstalling a software application for Windows 98 – Reinstalling a hardware device driver for Windows 98 – Installing all hardware device drivers when installing

Windows 95

– Installing all hardware device drivers when installing

Windows NT

– Installing value-added software that was not preinstalled on

your computer.

Uninstall Software

You can uninstall any application program or device driver that was installed from the Software Selections CD and that has an uninstall entry in the Add/Remove Program list.

Advanced Function

– Change Settings

You can view the Software Selections CD program text and software products in a language other than the language of your operating system.

– Create a Device Driver Diskette

You can create a device driver diskette.

– Create a Software Selections CD Image

You can put the Software Selections CD image on your hard disk drive.

10 IBM ThinkPad 570 User's Reference

Backing up your system

Read the Licence Agreement

This page describes the license agreement for the programs.

Help

This page contains an introduction to the Software Selections CD and explains each item.

Using the Software Selections program on the hard disk

A hard disk version of the Software Selections program is provided for your convenience. This version contains the same functions as the Software Selections CD, except Create a Software Selections CD Image.

For example, if you do not have the CD-ROM or DVD-ROM drive attached to your computer, you can install the value-added applications that are not preinstalled in your computer.

The Software Selections program on the hard disk is contained in the C:\IBMTOOLS\SOFTSEL directory on your hard disk. If you want to remove the Software Selections program to save hard disk space, you can delete this directory. All of the software is on the Software Selections CD.

To use the Software Selections program on the hard disk, do the following:

Click Start.

Move the cursor to Programs and ThinkPad 570; then click Software Selections.

Click Install and select the item you want to install.

Click Install.

Follow the instructions on the screen.

For more information about installing a new operating system (such as Windows NT) and device drivers

Guide

Chapter 1. Basic information on your computer 11

Online User's

Backing up your system

Using the Recovery CD for Windows 98, Windows 95, or Windows NT

A Recovery CD and a Recovery CD Boot Diskette are provided with your computer.

If you accidentally erase the preinstalled Windows 98 or Windows NT in your computer's hard disk, you can recover it by using the Windows 98 or Windows NT Recovery CD.

If you are provided the Windows 95 Recovery CD, you can install Windows 95. This Recovery CD deletes the preinstalled Windows 98 or Windows NT and installs Windows 95.

These recovery programs delete all personal data and your customized configuration settings. They reset your computer to most of the factory-shipped default values. Be sure to back up your personal files before you use a Recovery CD.

The recovery process might take up to 2 hours.

Power off the computer.

Connect the CD-ROM or DVD-ROM drive to your computer.

Connect the diskette drive to your computer.

Insert the Recovery CD Boot Diskette into the diskette drive.

Power on the computer.

Your hard disk is formatted.

Follow the instruction that appears on the screen.

You are prompted to insert a Recovery CD into the CD-ROM or DVD-ROM drive in the process.

12 IBM ThinkPad 570 User's Reference

When the process is complete, remove the Recovery CD Boot Diskette from the diskette drive.

Select Restart.

Your computer restarts with the original preloaded Windows 98 or Windows NT configuration (or a Windows 95 configuration if you are provided the Windows 95 Recovery CD and selected it during the process).

ConfigSafe

ConfigSafe is an application program for Windows 98, Windows 95, or Windows NT that periodically takes files. If your computer does not operate properly after you install a new device driver or software, use ConfigSafe to restore the last working version of your system files. Although it might not make your new hardware or software work, it will get your computer up and running again.

ThinkPad Web site or bulletin board

IBM supplies all of the latest hardware device drivers and system BIOS for your computer on the ThinkPad Web site at:

http://www.ibm.com/thinkpad

Backing up your system

snapshots

of your system

You can also use the IBM bulletin board service.

For more information about electronic service and support

Online User's Guide

Chapter 1. Basic information on your computer 13

Getting service

Purchasing an IBM PC hardware product entitles you to receive support and services during the limited warranty period. If you need additional support and services, a wide variety of extended solutions that addresses most needs are available for purchase.

About your warranty

During the warranty period, you might be responsible for repair costs if the product damage was due to misuse, accident, modification, unsuitable physical or operating environment, or improper maintenance.

For full information on the product warranty, see Appendix B.

You will need to know the following information when requesting repair service:

Identification number of your computer Options installed in your system

Note: Use the recording sheet on page 16.

Error message or problem

Note: Error messages can help identify which service action is

required and help the service representative provide quick and efficient service.

Use the recording sheet on page 17.

Help at the ThinkPad Web site

You can get support and information at the ThinkPad Web site.

The latest information about the ThinkPad computers

http://www.ibm.com/thinkpad

Technical support information

http://www.pc.ibm.com/support

IBM might make improvements or changes to these Web sites at any time without any notice.

14 IBM ThinkPad 570 User's Reference

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